habitación 1
habitación 2
habitación 3
Código ventaja

Best Western Hotel Smoky Mountain Inn, Waynesville

4.5/5  - basé sur 676 notations.
130 Shiloh Trl, 28786-9007, Waynesville, United States - Ver el mapa

Descubra este pintoresco hotel de Waynesville, Carolina del Norte, que ofrece vistas espectaculares de las Great Smoky Mountains y un cómodo acceso a muchas de las principales atracciones de la zona. Bienvenido al Best Western® Smoky Mountain Inn, donde huéspedes disfrutarán de un ambiente tranquilo, un atento servicio de atención al cliente y un cómodo acceso a numerosas atracciones locales. Situado cerca del Parque Nacional Great Smoky Mountain en la parte occidental de Carolina del Norte, este hotel de Waynesville ofrece 58 habitaciones muy completas. Todas las habitaciones cuentan con televisión por cable vía satélite con HBO® y acceso a Internet de alta velocidad. Los clientes del hotel pueden disfrutar de un desayuno continental gratuito cada mañana antes de tomar un baño refrescante en la piscina al aire libre. Este hotel de Carolina del Norte cuenta también con servicios de negocios. El Best Western® Smoky Mountain Inn ofrece un cómodo acceso a numerosas tiendas y restaurantes del centro de Waynesville, situado a solo 3 kilómetros. Los clientes del hotel pueden disfrutar de una excursión de un día para visitar algunas de las creaciones más hermosas de la naturaleza como Blue Ridge Parkway y el Parque Nacional Great Smoky Mountain, a menos de 64 kilómetros. Waynesville es un parque al aire libre que ofrece cómodo acceso a senderismo, golf, equitación, esquí y piragüismo en aguas rápidas. Los visitantes también disfrutarán de las joyas de una mina local, de un viaje en el ferrocarril de Great Smoky Mountain o de una visita a la histórica Mansión Biltmore. Waynesville celebra también numerosos eventos a lo largo del año como la feria de artesanía y arte de Church Street, Folkmoot USA, el festival Apple Harvest y muchos otros. El personal cordialy eficiente del Best Western® Smoky Mountain Inn está preparado para garantizarle una divertida e inolvidable estancia en Waynesville, Carolina del Norte. ¡Haga su reserva hoy mismo y ahorre! Sujeto a restricciones para residentes locales. Póngase en contacto con el hotel directamente para obtener más información.

Best Western

Hotel Smoky Mountain Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Piscina al aire libre
    Piscina al aire libre
  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Seguro
    Seguro
Ver más Ver menos

Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 676 huéspedes
NOTA EMITIDA
Excelente
432
Muy bueno
188
Normal
40
Malo
8
Pésimo
8
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
53
De negocios De negocios
64
En familia En familia
235
En pareja En pareja
254
En solitario En solitario
46
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Motel not hotel"

4
08/07/2018

Your view of the mountains is beautiful. The chairs outside your rooms make it quaint and very nice to sit and enjoy the fact that you are nestled in the mountains. That is the plus of the motel that you can sit and enjoy the views. Since it is a motel there was a lot of noise outside of our room with kids running and people talking. There was not much of a sound buffer and therefore we didn't get to sleep until very late because of kids running up and down the outside of our rooms and people up late talking. You can hear everything. Big SHOUT out to Ashley who helped us out at the front desk. She was amazing, kind and helpful! She is a keeper for your motel for sure!!

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Karen, Thank you for choosing to stay with us at the Smoky Mountain Inn, where we pride ourselves on having the most relaxing mountain views. I apologize for the noise issue. It definitely detracts from what we pride ourselves on: a relaxing mountain view. I am unsure the behavior of other guests is exclusive to any brand or property, but our staff would be happy to help resolve it. Thanks again for choosing Smoky Mountain Inn for your lodging needs. We hope you come back to see us again soon! Best, P. Shah

"A good place to stay"

4
05/07/2018

My husband and I stayed here in June 2018 for 2 nights and enjoyed it very much. The room was large with a king bed that was very comfortable. The bathroom was also large and spotlessly clean. It had a small refrigerator and microwave. There was plenty of room for storage. The breakfast room was nice and the food was adequate with the usual cereals, waffle maker, coffee, tea, milk, juice, oatmeal, etc. The landscaping was beautiful with lots of pretty bushes and flowers. There were several very nice swings, tables and chairs to use to enjoy the outside. The views of the mountains were very nice.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn, where we pride ourselves on having the most gracious mountain views. We have recently completed a renovation and glad to hear that you enjoyed the additional upgrades we have made to the facility. If there is anything we can do to help you book your next stay with us, please feel free to call 828-456-4402. Our staff will be happy to make reservations on your behalf. Thanks again for choosing Smoky Mountain Inn! Best, P. Shah

"Outstanding Service, Super Clean & Beautiful grounds, Staff is Exceptional"

5
02/07/2018

I don't think I could say enough good things about my stay there. First off, I needed 2 rooms at the last minute for 4 nights. We were guaranteed 1 night and then the rest of the nights were iffy because they were booked. The front desk staff, including Debra, went over and beyond to keep us in our rooms for the entire 4 nights. The rooms were clean and nice. The views of the mountains were beautiful. The flowers and grounds were so beautiful and peaceful. We enjoyed the grounds very much. The breakfast was very good! The entire staff, including cleaning staff, breakfast staff, front desk staff, grounds staff were so friendly and helpful. I have never stayed at a hotel that I enjoyed as much and felt so welcome. We are getting back there as soon as we can!!

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn, where we pride ourselves on having the most peaceful mountain views. We are so happy to see that you enjoyed your experience with us as our staff constantly works hard to ensure our guests have a wonderful, hospitable experience. We hope you come back to see us again soon and enjoy breathtaking mountain views. Thanks again for choosing Smoky Mountain Inn for your lodging needs! Best, P. Shah

"Beautiful room and view, small bathroom"

4
25/06/2018

Besides the title, the beds were VERY comfortable as were the pillows. The only complaint I have is the bathroom was tiny, the shower curtain wasn't quite long enough so the floor got wet, and the tub didn't drain properly. That said, I would definitely return.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Don, Thank you for choosing to stay with us at the Smoky Mountain Inn, where we pride ourselves on having the most relaxing mountain views. Our staff works diligently to ensure our guests have a comfortable and peaceful experience. We will certainly look into the issue you raise and appreciate your candid feedback. Thanks again for choosing Smoky Mountain Inn and sharing your experience with us. Best, P. Shah

"Super staff"

4
18/06/2018

Very friendly check in. Rooms remodeled and very clean. In your room are two bottled waters popcorn and a cookie! Nice lovely pool area and lots of places to sit around the property and take in the views.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Andrea, Thank you for choosing to stay with us at the Smoky Mountain Inn, where we pride ourselves on having the most gracious mountain views. Our staff works especially hard to ensure we have ample outdoor seating and lounging areas, so our guests can enjoy the breathtaking mountain views. We hope you come back to Waynesville again and stay with us. Best, P. Shah

"Friendly Staff"

5
04/06/2018

The staff was very friendly and helpful. The room was super clean and comfortable. Beds were comfortable. Great views from room. The hotel is located in a quiet area. Close to shopping and restaurants. Just about 5 miles from an entrance to the blue ridge parkway

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Robyne, Thank you for choosing to stay with us at the Smoky Mountain Inn, where we pride ourselves on having the most relaxing mountain views. We are delighted to hear that you enjoyed your experience and found our Inn to be clean, peaceful and welcoming. Many of our guests, such as yourself, find our location to downtown Waynesville and nearby attractions convenient. We hope you come back and spend more time with us on your next visit to Western North Carolina! Best, P. Shah

"Very nice accommodation. Completely refurbished. Very friendly, super staff."

4
24/05/2018

This was a great experience. Very nice time of year. Clean room. Comfortable. Staff was very friendly. Would revisit this location. Cost was good. Quiet with a terrific view. All was good. visited for several days

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Michael, Thank you for choosing to stay with us at the Smoky Mountain Inn, where we take pride in providing the most relaxing mountain views. Our staff works hard to ensure our guests have a wonderful and relaxing experience. We appreciate you taking the time our of your day to provide us with your review and we look forward to seeing hosting your next trip to Waynesville! Best, P. Shah

"Wonderful stop to relax "

4
22/05/2018

Traveling home from Charlotte and wanted a quiet stop with a view away from the city. Found this gem and will be back. Room was the cleanest that I've found in a hotel in years, grounds were beautiful and exceptionally maintained. Husband and I enjoyed sitting on the swing relaxing before bed and sitting outside enjoying the free light breakfast and coffee watching the numerous birds and squirrels. All staff were incredibly nice and offered great suggestions of local spots to visit. Went out back to watch the sun rise over the mountains by the sitting area near sign. Only things that could've been better and are not that big of a deal: fire pit being lit a bit later, pool maybe a bit later and mattresses could use an upgrade. However we slept fine and still found a wonderful relaxing stay as a couple. Just wonderful. Oh and the goody bag was such a sweet surprise upon getting into the room!!!! Also they have cloths in office for motorcycles:)

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn, where we take pride in the having the most gracious mountain views. We are delighted to hear that you were able to enjoy all of the amenities around the property. We have recently renovated all of our guest rooms, but we will certainly take your feedback into consideration. We look forward to hosting your next stay in Waynesville. Thanks again for choosing to stay with us at the Smoky Mountain Inn! Best, P. Shah

"A mountain gem."

5
22/05/2018

We travel alot around the country. Always looking for affordable clean comfy hotels. This Best Western is a gem. Very very clean. Great views, and service was fast and lots of smiles. The place has outdoor rocking chairs in front of each room so you can take in the beautiful views. A fire pit with chairs. A gas grill and table so you can picnic. The room it self clean comfy bed, refrigerator, big screen tv and even a goodie bag to welcome you with a cookie and microwave popcorn. So together this allowed us to unwind feel like we had comfort on a great visit. Highly recommend this place.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Mike, Thank you for choosing to stay with us at the Smoky Mountain Inn, where we take pride in having the most hospitable mountain views. Our staff works diligently to ensure our guests can enjoy a peaceful, relaxing atmosphere when coming to our Inn. We are thrilled to hear that you enjoy all the small touches we have put around our property, including the fire pits, rocking chairs and BBQ grill. We will be happy to help you book your next stay with us. Fee free to call us at 828-456-4402 to speak to our staff! Thanks again for choosing Smoky Mountain Inn. Best, P. Shah

"Best value, friendly management and staff, amazing location"

5
18/05/2018

Amazing and friendly staff. So many personal touches and great people, including the owner and his all hist staff and especially Debra, Dennis and Babs. Room doors open to the great outdoors, with outside chairs and benches to kick back and relax. Spotless and updated rooms, all new beds and furniture, new bed sheets and thick, comfortable towels. The hotel is located a mile or so from Waynesville downtown with an amazing view of the Smoky Mountains. We've been staying here for the past 5 years every May and we plan to be back for many more. If you want high value for your money, modern amenities, a friendly staff and a quiet place that's off the beaten path you won't find anything better - in Waynesville or anywhere else.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Ian, Thank you so much for choosing to stay with us at the Smoky Mountain Inn, where we pride ourselves on having the most hospitable mountain views. We are so happy you and your entire group decided to come back to stay with us as our staff always looks forward to seeing the beautiful motorcycles that you all showcase. We are certainly grateful that you gave our staff the opportunity to serve your lodging needs. We hope for drier weather during your trip next to Western North Carolina. We appreciate you taking the time out of your busy day to share you experience with us, and we look forward to seeing you and the crew next year! Best, P. Shah

"Nice modern rooms, Friendly staff, Good breakfast, Great View"

5
14/05/2018

I love this place! The rooms are on the outside, but the quality of room is very modern and upgraded. It does not feel like a cheep motel at all! The staff is very friendly, and they give you a welcome package with cookies, brownies, and water in the room. The beds are comfortable, although the bathroom was a little small. The breakfast has more options than you need, including a waffle maker and multi-function coffee maker. The view of the mountains outside is amazing! I stayed with my husband and 2 sons, and we had a wonderful time. I will definitely stay here again!

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn, where we pride ourselves on having the most hospitable mountain views. We are so excited to hear that you enjoyed the recent updates/changes we have made to the property and the breakfast offerings. Our staff works hard to ensure that all of our guests have a wonderful experience. Thanks for choosing to spend your valuable family time at our Inn; we hope you come back to see us again soon! Best, P. Shah

"Beautiful views"

5
08/05/2018

Very nice, clean and affordable hotel. Staff was very nice and accommodating. Very convenient to town and attractions. Would definitely stay here again. The views of the mountains were breathtaking, the property was very clean inside and out.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn, where we take pride in having the most gracious mountain views. I am so happy to see that you found our Inn to be clean, peaceful and convenient. Our staff works hard to ensure that we are able to create a wonderful experience for all of our guests. Please feel free to call us at 828-456-4402 to help you book your next stay with us. Thanks again for choosing Smoky Mountain Inn for your lodging needs. Best, P. Shah

"Absolutely Great Service!"

4
02/05/2018

I'd give this hotel an excellent rating except that the facility itself is older. It's been rehabbed but the counters are low and there isn't a lot of storage space (drawers, etc.). Our room was sparkling clean though, with a fridge and microwave. The service was first rate! The manager, Debra, was able to upgrade our room on arrival (at no additional charge) after we'd had to change our reservation dates. All of the staff, from the cheerful breakfast room lady to the maintenance guy (who fixed a squeaky door) did their jobs with a great attitude. We had one day where housekeeping seemed to have been interrupted before they finished with our bathroom. When we called for clean towels and shampoo, not one, but two staff members came to the door within 10 minutes. Definitely recommend this hotel for location and excellent service.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Marsha, Thank you for choosing to stay with us at the Smoky Mountain Inn, where we pride ourselves on having the most hospitable mountain views. I am glad you were able to notice that our staff takes pride in providing a wonderful guest experience. Thank you for taking the time to share your feedback with us. We hope you come back to stay with us soon! Best, P. Shah

"Good all around"

5
30/04/2018

This hotel is 5 minuets away from the Folkmoot center. Close to several restaurants, and has a lovely view. The hotel looks recently renovated. Our room had a microwave and mini fridge with a freezer.. which was large enough for a small bag of ice or a few TV dinners. The beds were comfortable. The bathroom was large and well appointed. The breakfast had mini muffins, breads, bread for toast, boiled eggs, microwave sausage biscuits, waffles, juice, coffee, tea, milk, cereal, yogurt, and fresh fruit.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Liz, Thank you for choosing to stay with us at the Smoky Mountain Inn, where we pride ourselves on having the most relaxing mountain views. We are so glad to hear that you enjoyed the recent changes we made to our property and the amenities we offer. Guests that are in town for various festivals find our location convenient to their travel schedules. Thanks again for choosing to stay with us at the Smoky Mountain Inn. We hope you come back and stay with us again soon! Best, P. Shah

"waterfall and wildflower photo trip"

5
23/04/2018

Really good hotel, extremely nice staff and very accommodating. They went out of their way to try to assist you in any way even before you ask. Offering tips on food and sights you might like. Also offered to go to Walmart to make a purchase for me when I suggested I was tried and planned not to go.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
James, Thank you for choosing to stay with us at the Smoky Mountain Inn, where we pride ourselves on having the most gracious mountain views. We are so happy to hear that you enjoyed your visit and that you found our staff to be hospitable and welcoming. Each of us work hard to ensure a wonderful guest expereience. We hope you come back to see us again soon and thanks again for choosing Smoky Mountain Inn for your lodging needs. Best, P. Shah

"Great place, Great view."

5
20/04/2018

We were greeted by a friendly staff and had a great experience. The room was spotless with a very comfortable bed, refrigerator, freezer and microwave. The front side of the facility has a great mountain view while the back side is very quiet and private which we liked. Nice rocking chairs outside the room and we were made to feel at home. The staff was great, (Jasper was awesome) and we will return again for sure. Highly recommend this facility to anyone traveling in the Waynesville area. Close to shopping and a couple of great restaurants as well.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
William, Thank you so much for choosing to stay with us at the Smoky Mountain Inn, where we take pride in having the most hospitable mountain views. We are delighted to hear that you found our staff to be friendly and accommodating as we word diligently in creating a peaceful and welcome experience. Thanks again for choosing Smoky Mountain Inn for your lodging needs and taking the time to share your experience with us. We hope you come back to visit us again soon! Best, P. Shah

"excellent view and great value"

5
15/04/2018

This hotel has a great balcony view of the mountains. It was nice to sit outside the room on rockers, drink a nice glass of wine and just enjoy the scenery and quiet atmosphere of the area. The hotel staff were very pleasant and helpful.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Ric, Thank you for choosing to stay with us at the Smoky Mountain Inn, where take pride in having the most relaxing mountain views. We are glad to hear that you enjoyed the newly installed rocking chairs and the peaceful atmosphere. Our staff takes pride in providing a wonderful guest experience. We hope you come back and stay with us again soon! Best, P. Shah

"Excellent stay"

5
10/04/2018

The hotel was conveniently situated and the staff were amazing. There was always someone available and very friendly/helpful. There is a small gym which no one else used and that was important to me as NC was experiencing very cold weather. The room was spacious, comfortable and convenient.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Jenny, thank you for choosing to stay with us at the Smoky Mountain Inn, where we take pride in having the most gracious mountain views. We are so happy to hear that you enjoyed the newly developed fitness room and the amenities. On behalf of our staff, we hope you come back to see us again soon. If we can help you make your next reservation, please feel free to call us at 828-456-4402. Thanks again for choosing Smoky Mountain Inn! Best, P. Shah

"Great place to stay"

5
07/04/2018

We stayed at the Best Western Smoky Mountain Inn on March 30, 2018 and it was a very peaceful place to stay. My husband & I stayed in a wheelchair accessible room, which was a little over furnished but still beautiful. Although there wasn't any tub bathtub seat in the room this was quickly taken care off by a friendly staff girl. In my opinion the entrance table and clothing closet should be removed from this accessible room only to be replaced with a clothing rack with shelf near the far end of the TV stand wall nearest the washroom. The room was pleasingly clean and beds comfortable. The popcorn, cookie and water gift bag was a joyful treat. The breakfast met our wants and needs. The property location does require a vehicle to commute to the quaint downtown area. The hotel location does provide and beautiful mountain view with outdoor chairs and fire pit, I would recommend this hotel as a nice place to stay. Great location to connect with the picturesque Smokey Mountain highway. The old 23(441) Highway into Ober Gatlinburg, Pigeon Forge, Dolly Land areas.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn, where we pride ourselves on having the most relaxing mountain views. Our staff takes pride in providing a wonderful guest experience and creating a memorable visit. Thank you so much for your candid feedback. Unfortunately, we are required by our brand to have the above mentioned furniture items in the rooms, but we will look into ways we can make additional room. We look forward to hosting your next stay to Waynesville! Best, P. Shah

"Visit to Great Grandmother's"

4
06/04/2018

We arrived late in the evening, but that was no problem. We were checked into our room in a matter of minutes. The rooms were great for the price and the view was amazing! The breakfast offered had a nice variety. We would definitely stay here again.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Georgia, Thank you for choosing to stay with us at Smoky Mountain Inn, where we take pride in the having the most hospitable mountain views. We are delighted to hear that you enjoyed the peaceful environment that our staff works diligently to create. We hope you come back to see us again soon. Thanks again for choosing Smoky Mountain Inn. Best, P. Shah

"Best hotel in Waynesville"

5
05/04/2018

We stay here a couple times a year visiting family and it's always a great stay. Especially since their maybe renovations. The rooms are modern, clean, large and functional. Beds are great, nice pillows. HUGE tv (we did have issues with connection that we couldn't fix, kept going in and out, was blamed on wind...) Grounds are well kept and usually there's a basketball net in the back upper parking lot (busted during our visit) Great breakfast with lots of choices. No brainier to stay here.

"Photography workshop"

5
23/03/2018

The location was great with easy access to the Blueridge Parkway. My room was quiet and clean. Bed was comfortable. I only ate "breakfast" here once -- minimal for okay. Early risers are out of luck except for coffee or tea. Staff were very friendly and helpful -- good advice for places to go for photography.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Thank you so much for choosing to stay with us at the Smoky Mountain Inn, where we take in pride in providing the most hospitable mountain views. Many guests, such as yourself, find our location to the nearby attractions convenient. We look forward hosting your next stay in Waynesville. Thanks again for choosing Smoky Mountain Inn and sharing your experience with us! Best, P. Shah

"Great service"

5
13/03/2018

Staff of hotel were very friendly and helpful. Property and room were very clean and comfortable. Quality of a much more expensive hotel. Very convenient to everything in Waynesville and the Laurel ridge country club.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn, where we pride ourselves on having the most relaxing mountain views. I hope you were able to see that our staff takes pride in creating a peaceful, relaxing and welcoming environment for all of our guests. Many guests that are in town for a wedding find our location convenient to numerous wedding venues, including the Laurel Ridge Country Club. Thanks again for choosing Smoky Mountain Inn. We hope you come back to see us again soon! Best, P. Shah

"Wedding "

5
11/03/2018

Stayed two nights for our nephew's destination wedding. The hotel was surprisingly nice and reasonably priced. Debra at the front desk was especially helpful and accommodating. Would stay again; Waynesville is beautiful.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn, where we pride ourselves on having the most relaxing mountain views. Our staff, including Debra, takes great pride in providing a clean, hospitable, and welcoming environment for all of our guests. We appreciate you choosing our Inn as your headquarters while you celebrate your auspicious wedding occasion in Waynesville. We look forward to seeing you again soon! Best, P. Shah

"LOVED this hotel and the staff "

5
11/03/2018

Stayed here for four nights for a family wedding nearby. Staff was amazing from start to finish! Monica was very hospitable at check in and made the stay very pleasurable! They really personalize the experience and we really appreciated it. Bethany made breakfast great every morning and we loved her personality! Jasper was great too in providing towels and anything we needed all week! you have a great team and they all made the hotel feelclokw home away from home!

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Laura, Thank you so much for choosing to stay with us at the Smoky Mountain Inn, where we pride ourselves on having the most hospitable mountain views. We all work hard to ensure our guests, including yourself, have a comfortable and relaxing environment. Thanks again for choosing Smoky Mountain Inn; we hope you come back to see us again soon! Best, P. Shah

"New grandbaby arrived in the area and we needed a place to stay."

5
20/02/2018

We stayed one night. The room was clean, no chemical cleaning smells, beds were comfortable - had a great night's sleep. Very accessible to Asheville, outdoor activites, restaurants. The view is beautiful and the staff was friendly and very helpful. They also called me almost immediately after we left, when they realized that we had forgotten a couple things. So we had time to return to pick up our items. Looking forward to staying there for returning trips.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Thank you so much for choosing to stay with us at the Smoky Mountain Inn. We are so excited to hear about your new grandchild. Our staff takes pride in providing a clean, relaxing, and hospitable environment; and we are delighted to hear we were able to deliver on our service promise. We look forward to hosting your many upcoming visits to Waynesville! Thanks again for choosing Smoky Mountain Inn. Best, P. Shah

"Clean, beautiful, excellent!"

5
15/02/2018

We've been staying here at least twice a month for 17 years and wouldn't stay anywhere else in this area! Clean rooms, beautiful views and excellent customer service!! The staff here treats you like family! They gave us (one of their regulars) a gift at Christmas! What hotel does that? You can't beat the view while laying by the pool!

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Ronda, Thank you for choosing to stay with us at the Smoky Mountain Inn. We are so grateful for your continued support! We always appreciate receiving feedback from our regular guests, including yourself. As you know, our staff takes pride in creating a relaxing, comfortable and hospitable environment for you and all of our guests. We look forward to seeing you again in a few weeks! Thanks again for continuing to choose Smoky Mountain Inn. Best, P. Shah

"Clean rooms at a fair price"

4
08/02/2018

Stayed two nights at this property and it was very nice. Clean rooms good free breakfast and very friendly staff. off the main express way makes it a quite location. Has a nice view of the city and mountains too. Will come back.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn. We are thrilled to hear you enjoyed your experience with us and found our facility to be clean, comfortable and peaceful. We look forward to hosting your upcoming visits to Western North Carolina. Thanks again for choosing Smoky Mountain Inn and taking the time to share your feedback with us! Best, P. Shah

"AMAZING"

5
06/01/2018

Great spot rooms are clean. You have a beautiful view of the Smoky mountains. Restaurants very close by. The staff was very friendly. The breakfast hit the spot. The beds and pillows are nice and comfortable. Would definitely stay again

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Vanessa, Thank you for choosing to stay with us at the Smoky Mountain Inn. We are so happy to hear that you found our accommodations to be clean, peaceful and relaxing. The views of the Smokies from our Inn are breathtaking, especially when the mountain tops are covered with snow. We look forward to hosting your next trip to the Smokies. Thanks again for choosing Smoky Mountain Inn for your lodging needs and taking the time to share your feedback with us. Best, P. Shah

"Family Wedding/Guests Find Home"

4
06/01/2018

Not the newest establishment in town but most likely the nicest people. Our wedding guests/family (almost 30 rooms) made this home for 3 days. The staff was remarkable. The rooms are remodeled and nicely appointed. The location is perfect - tucked away from the traffic, and yet an easy drive to the delights of Waynesville and surrounding area. If you are okay with it not being the Ritz, you'll enjoy your stay at this well cared-for, older hotel, being cared for by a five star team.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn. We are so happy to hear that you found our Inn to be clean, comfortable and relaxing. Our staff takes pride in providing a wonderful experience. Many guests, including yourself, find our location to be isolated enough on top of the mountain, yet close enough to nearby attractions to enjoy Waynesville and the surrounding mountains. We hope you come back soon! Thanks again for choosing to stay with us at the Smoky Mountian Inn. Best, P. Shah

"Expensive motel "

1
03/01/2018

My husband and I have travelled extensively and have always been impressed by the very friendly service we usually receive in America. But the service we encountered at this hotel was, without exception,amongst the worst we have ever encountered. Our existence was not acknowledged on our arrival when the receptionist was busy with a call which she did not try to curtail. Instead of an apology for keeping us waiting, or simply a greeting, she demanded to know if we had a reservation. Given the extremely cold temperatures I asked for extra blankets after I discovered that there was only one thin blanket on each of the two double beds, I was told that they were “sold out” of blankets. It was only after I pointed out that given he fact that this was a highly rated hotel, that the room door did not close properly and that there was air gushing in under the door that she miraculously found two more blankets. Check out was met with the same lack of hospitality. Added to the bad service was the fact that the double beds are really small and the breakfast a frugal affair in a tiny room which could not accommodate all the guests. I have read the other reviews and can only speculate that these reviewers have not spent time in good, cheap road side motels. Given the prices charged for the service provided, this establishment should be ashamed of itself.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Ms. Louise, Thank you for choosing to stay with us at the Smoky Mountain Inn. We are so disappointed to hear about your situation as our staff takes pride in providing a memorable experience. I would appreciate the opportunity to speak to you directly, so we will be reaching out. However, if we are unable to connect, please feel free to call me at 828-456-4402. We hope you give us another chance to meet your lodging needs. Best, P. Shah

"Happy we pick to stay here"

4
03/01/2018

Planned a trip to Asheville, hotels there were to high, found this Best Western & glad we did. Convenient to downtown Waynesville, Asheville & everything in between. The property is quiet, well kept, the rooms are clean & we even got a welcome bag! Only negative is the breakfast room could be bigger, not lot of places to sit. Other than that a great value

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn. We are so happy to hear that you enjoyed our Inn and found Waynesville convenient to the popular Western North Carolina attractions. I hope you were able to notice that our staff takes pride in providing a clean, relaxing and hospitable atmosphere. We hope you come back to see us again soon. Thanks again for choosing Smoky Mountain Inn. Best, P. Shah

"Family ski night stay"

4
30/12/2017

Spent the night before heading skiing the next morning with the family. Staff was friendly. Room was nice. Had tv, microwave, refigerator and freezer. Comfortable for family of five. Would stay again.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn. We are so happy to hear that you brought your family here during the holidays while on your ski trip. I hope you were able to notice that our staff takes pride in providing a clean, comfortable and welcoming environment. We hope you decide to come back to stay with us again soon! Thanks again for choosing Smoky Mountain Inn and taking the time to share your feedback with us. Best, P. Shah

"Family Visit to Nearby Attractions"

4
12/12/2017

We stayed here in our visit to nearby activities in Asheville and Bryson City. Nice and Clean place. The staff was great and helpful for our needs. We had an added bonus of snow during the visit as well.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn. We are so happy to hear that you found our location to nearby attractions, such as, Asheville, Bryson City as well as the Blue Ridge Parkway, to be convenient. You were extremely lucky to experience the snow in Western North Carolina as the snow settling in Smokies is a breathtaking experience. We look forward to hosting your next visit to WNC. Thanks again for choosing Smoky Mountain Inn. Best, P. Shah

"had a great experience here"

5
05/12/2017

I came here and it had a welcoming feeling , Tami went above and beyond to make me feel welcomed there she also helped out a lot the room was good the bed was comfortable the breakfast was good i would recommend staying here to everyone :) also it was nice and peaceful with a nice view

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Jennifer, Thank you for choosing to stay with us at the Smoky Mountain Inn. We are thrilled to hear that you found our staff to be helpful and hospitable. Tammy is a great asset to our team. We all take pride in providing a memorable guest experience. We hope you come back to see us again soon! Thanks again for choosing Smoky Mountain Inn and taking the time to share your feedback with us! Best, P. Shah

"Great views. Great service."

5
25/11/2017

We love staying hear on the way to Tennessee. The service is wonderful. They continually are freshening up the property with paint, plants, etc. Nice to see that. Great views. Easy access from Route 74.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Ed, Thank you for choosing to stay with us at the Smoky Mountain Inn. We are so happy to hear that you found our facility to be clean and our staff to be hospitable. We take pride in providing a clean, peaceful and relaxing environment for our guests. If you need help booking your next trip, please feel free to contact us at 828-456-4402. Thanks again for taking the time out of your busy day to share your feedback with us. We hope you come back to see us again soon! Best, P. Shah

"Fantastic motel"

5
25/11/2017

We have been staying at this immaculate motel while visiting family in Waynesville for years. Everything changes. But this place has progressed from "great" to "best in class" as far as we're concerned. The folks here do everything they can to keep guests safe, comfortable and happy. They offer one of the most delicious & meticulously serviced continental breakfasts I've ever experienced in a cozy dining area which happens to be right next to the exercise room. The beds are comfortable, everything is clean and newly renovated, & there's a microwave, etc in each room. Kids seem to do very well there. I've never seen an innkeeper team that cares more or does more to make your stay a pleasant one. If you're in Waynesville, NC or nearby, I can't recommend this Best Western highly enough. We rely on those folks when we visit Waynesville several times a year. Try to book ahead if you're planning to visit the area at peak times such as Memorial Day, etc.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Deborah, Thank you for continuing to choose to stay with us at the Smoky Mountain Inn. We enjoy hearing feedback from our loyal guests who have seen our facility change/improve over the years. We truly appreciate you choosing to spend Thanksgiving with us. If you ever need help making reservations, feel free to call us at 828-456-4402. We look forward to seeing you soon! Best, P. Shah

"Quick Getaway "

4
17/11/2017

We booked this room about a month in advance and was a little concerned since our room was on the 2nd floor with stairs. My wife is particularly handicapped and stairs are a no go for us. However we were assured that access to the top floor would not be an issue and it wasn't. They uniquely designed the hotel by digging it into the backside of a small mountain. From the back parking area you had access through a breezeway to the 2nd floor. Our room was clean and fresh and had a great view of the mountains. The only drawback for some may be that it's within sight of the freeway. However I heard very little noise from the traffic which dies down after rush hour. The staff is super friendly and very helpful. The landscaping is pretty and the evening quite and restful. My only drawback was that the bed was a little firmer than I'm used to. This may not be an issue for many. I will definitely stay here again. The price was good for what we received. An overall pleasant stay. Allen... AKA The Day Trippers

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Dear Allen Family, Thank you for choosing to stay with us at the Smoky Mountain Inn. We are so happy to hear that you enjoyed your visit. Even though we have a second floor, all of our rooms are ground floor accessible due to the way our facility is laid out (the backside of the hotel is higher, so it is ground floor accessible). Our staff takes pride in providing a peaceful and hospitable environment for our guests, so we are glad you were able to have a wonderful mountain experience. We look forward to seeing you back in Waynesville soon! Best, P. Shah

"Old design, but recently updated"

4
16/11/2017

This two story motel is built using a design from the 1960's (though it is much newer than that)--outside corridors, window facing the corridor, vanity at the back of the room. The drawback to this design is that to have privacy, the curtains must remain shut. The window cannot be opened for fresh air. The heating/air conditioning unit draws air from the outside, but the "fan only" setting has been disabled, so there is no air circulation in the room unless the unit is heating or cooling. That said, the room condition was excellent, with new tile in the shower and new counter top on the vanity. The room also has a microwave and refrigerator, desk and sofa chair, good lighting, ample electrical outlets. There is some traffic noise in rooms facing the highway (the hotel is located on a hillside above the roadway). Rooms 222 and higher are in the back building facing away from the road and may be quieter. Breakfast, included in the room rate, was adequate and staff kept the selections resupplied. There is no elevator to reach the 2nd floor.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Thank you for choosing to stay at the Smoky Mountain Inn. We are glad to hear that you enjoyed your experience in Waynesville. As you can see, we recently completed renovations to our property, and we will certainly look into your concern. If there is anything we can do to improve, please let us know by calling 828-456-4402. We look forward to hosting your next stay with us! Best, P. Shah

"Hotel is nice but computer needs lots of work"

2
14/11/2017

Overall the hotel itself is very nice but the hotel's computer needs some work or people that know what they are doing. Arrived on Friday Nov 10 to find 7 people in the lobby. One lady in a group of three looks to be very upset. She is asked to step aside so that desk person could check in the next couple. Then back to the lady that was at the desk, and then I learn that she has been there for two hours trying to check in. They had lost her reservation. She is once again asked to step aside and the next lady gets checked in. Then her traveling partner goes to check in and her reservation is not in the system even though she has an confirming email. So she is asked to step aside. So now I am at the desk, WOW my reservation is in the system. So I get checked in. Go to the room only to find that all the towels in the bathroom are in the floor and some are in the toilet. Back to the front desk. Had to wait again for 20 minutes just to get towels while she is still dealing with the other ladies. Next day we return to our room only to find our key cards do not work. Go back to the front desk only to find that I am NOT in the system. Someone else is listed in my room. So took some time to get this straightened out. Then today I get an email saying my reservation is confirmed. Today being 11-14-17 and we stayed at the hotel, 11-10 and 11-11 nights. I booked the room way before then. Like I said the hotel was nice but the computer system needs some work. The only thing I would say is not very good about the hotel is the SMALL breakfast area. Not big enough when the hotel is fully booked. My advise if staying here..... bring all you can to support that you have booked your room, will may need it. Would I stay here again..... Maybe.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn. I am so disappointed to hear about your experience. Our staff takes pride in providing a memorable guest experience, and I apologize that we were unable to meet our own high expectations. We believe we have resolved the issue, but I would like to personally hear the details, so please feel free to call me at 828-456-4406 to discuss. We hope you give us another opportunity to meet your lodging needs in Western North Carolina. Thanks again for choosing Smoky Mountain Inn. Best, P. Shah

"Hidden Treasure with Great View!"

5
13/11/2017

Thanks goodness for GPS Navigation as this property is hidden at the top of a hill with signage that is small and difficult to see from the road. The reward was the view from the hilltop! Requirements for a great stay are a clean room, comfy bed and pillows, and a great shower and this place delivered. If we had stayed in warmer weather, it would have been nice to take advantage of the rocking chairs on the balcony or the quaint sitting areas by the lobby along the driveway. The rollaway we had looked a little worse for wear but was comfortable. Breakfast offered the regular carb staples, just wished for bacon or sausage to go with the pancake & waffles.Would stay here again if in the area

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Thank you so much for choosing to stay with us at the Smoky Mountain Inn. We are so happy to hear that you enjoyed our facility and the recent changes we have made. Many of our guests love sitting outside by the firepit or sitting on the rocking chairs and enjoy the views of the Smoky Mountains. We appreciate you feedback and based on your suggestion, we are in the process of updating our rollaway bed. Thanks again for taking the opportunity to share you feedback with us, and we hope you come back to see us again soon! Best, P. Shah

"Didn't want to leave!"

5
12/11/2017

I'm very funny about anywhere that isn't home but I felt so comfortable here! Very clean, super sweet staff and comfy beds. We only got to stay one night on our short wkend trip already plan to go back and will definitely stay here. Oh and the views right outside our room were gorgeous!

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn. We are so happy to hear that you had a wonderful experience at our Inn and have decided to come back! One day with us is entirely too short of a trip to truly enjoy the natural beauty of Western North Carolina, including the Blue Ridge Parkway, Great Smoky National Park, Pisgah National Forest, and the many waterfalls in our area. We hope you decide to extend your next visit with us! Thanks again for choosing Smoky Mountain Inn for your lodging needs. Best, P. Shah

"Well run "

4
11/11/2017

Clean rooms, comfortable beds, great breakfast selection, near the highway but away from the noise. We prefer the upper (back) level. Grounds are well kept with attention to detail. They have a pool, fire pit, grill, picnic table, fitness room, rocking chairs, a swing and chairs to sit outside. Also, plenty of plugs for electronics and they sanitize their TV remote control...it's the little things that please me! The reason I rated very good is that working with the reception desk is challenging at check-in.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn. We are so happy to hear that you found our facility to be clean and comfortable. Our staff takes pride in ensuring the small things at our facility are well run and maintained. We appreciate you telling us your candid feedback and hope to rectify the concern you have. Thanks again for choosing Smoky Mountain Inn for your lodging needs and sharing your feedback with us. We look forward to seeing you again soon! Best, P. Shah

"The best"

5
07/11/2017

Probably the best run hotel I have ever stayed in. Plus you can't beat the knockout location with stunning mountain views and pastoral setting. Great, attentive staff. Modest price. Quiet. Very nice rooms.

"Staying at the Best Western, Waynesville, NC"

5
04/11/2017

The BW in Waynesville, NC is exceptional! The location is very pretty - on top of a hill with a nice flat parking area. The location is near Hwy 74 (Smoky Mountain Freeway) so was easy to find. The employees were unusually gracious and welcoming. Our room was very clean and the breakfast was good. I highly recommend this Best Western Hotel to travelers in western North Carolina.

"Nice!!!!!"

5
02/11/2017

We spent a long weekend in the mountains and stayed at this hotel. The rooms were very clean and well appointed. The view of the mountains was beautiful. We had a nice welcome bag with water, popcorn and cookies which was refilled every day. All the employees were very nice and helpful.

"Great place !!"

5
27/10/2017

Love this place !! Great view,close to town and Interstate.Debra and Dennis are great people !! They are very friendly and helpful if you need anything. The cleaning staff are great as well. If you need extra towels,coffee,anything,,they will provide it.

"Convenient and Clean"

5
26/10/2017

Stayed for one night while driving the Blue Ridge. The location is convenient to both Parkway access and local food and shopping. Room was very clean and everything worked. There is some traffic noise from the nearby freeway, but it is tolerable. Breakfast was adequate and the dining area was kept clean by a very active attendant. A very good value!

"GREAT STAY!!"

5
23/10/2017

If you're visiting Waynesville, this is a great place to stay! It is very clean, the beds are very comfortable, and the staff are great to accommodate your needs! They have a "continental type" breakfast and it is very "tasty" ! The view of the mountains from our room was great!

"Excellent Experience"

4
22/10/2017

Wonderful views of NC mountains. Extremely friendly and helpful staff. Will stay here again! Manager and staff were outstanding. Made us feel right at home. Would recommend to anyone. Very convenient to Waynesville's attractions and other things in the general area. Easy to find - right off the highway.

"Amazing service"

5
22/10/2017

Exceptional service. Very nice motel - beautiful location. Clean. Comfortable. Staff was extremely helpful. Nice walking area behind hotel. This is one of the nicest Best Western's I have stayed in. Close to the Blue Ridge Parkway and activities in town.

"A great experience"

5
19/10/2017

Everyone from the desk help to the room help we're professional and friendly. Janet greeted us every morning with a smile and shared info on the area. Carolyn was also very helpfu. Perfect location close to the Blue Ridge Parkway and the Smokey Mountain National Park.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Linda, Thank you for choosing to stay with us at the Smoky Mountain Inn. We are thrilled to hear that you found our senior housekeeping staff members to be friendly and hospitable. Our staff is dedicated to ensure our guests have a wonderful experience. Many guests, such as yourself, find our location to be extremely convenient to popular attractions, such as the Blue Ridge Parkway, Smoky Mountain National Park, Biltmore Estate, Cherokee, and many others. We appreciate you choosing Smoky Mountain Inn and taking time out of your busy schedule to share your experience with us. Best, P. Shah

"Cruising in the mountains"

5
19/10/2017

When pulling up to the inn the landscaping is very nice and clean. Check in was fast and friendly with recommendations on dinner places which turned out to be great. Rooms were very clean and up to date.

"Clean, quiet, and remodeled"

4
19/10/2017

Good view of local area, set above town on a ridge above car dealership. Great office staff and very helpful with recommendations and directions. Quiet and local parking close to room. Nice amenities of spring water, popcorn, and cookies in room. Newly remodeled and very clean with comfortable beds. New wide shower heads are a nice touch in the bathroom.

"Best Western Smoky Mountain Inn--THE BEST PLACE TO STAY!"

5
15/10/2017

The Best Western Smoky Mountain Inn is a great place to stay. Nestled in Waynesville, it is clean, quiet, and a great value. Each room is equipped with a refrigerator. Beds are comfortable. The showerheads are FABULOUS! The staff is pleasant, friendly and polite. This is an easy recommendation for anyone looking for a place to stay.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn. We are thrilled to hear that you found our Inn to be clean, quiet and peaceful. As you can see, our staff takes pride in creating a welcoming and hospitable environment for all of our guests. Thanks again for choosing Smoky Mountain Inn and taking the time out of your busy to share your feedback with us. We hope you come back to see us again soon! Best, P. Shah

"Nicely remodeled"

5
26/09/2017

A very clean motel with nicely remodeled rooms. Very comfortable beds, a friendly staff at the front counter and housekeeping made the stay very pleasurable. The only downside is the location, not really near any restaurants or local attractions.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Barry, Thank you for choosing to stay at the Smoky Mountain Inn. As you pointed out, we have completed our renovation, and we are excited to continue to provide a clean, relaxing and peaceful environment for our guests. Our staff takes great pride in providing a wonderful guest experience. If there is anything we can do to help you book your next trip to Waynesville, please feel free to call us at 828-456-4402. Thanks again for taking the time out of your busy day to share your feedback with us. We look forward to seeing you soon! Best, P. Shah

"Best picnic point. "

1
21/09/2017

We have visited the place. It is very nice and I like it. Best view and value for money. I would like to visit it. again. We are in falls season. We visited sunset point and casino near by. The staff was very friendly and cooperative

"Great recurring experience."

5
19/09/2017

This was the fourth year celebrating our anniversary at this hotel. Helpful and friendly staff. Wonderful mountain views and beautifully landscaped and maintained property. Waynesvile is a great town, with friendly people.Hotel close to shopping and town.

"Best hotel value ever"

5
18/09/2017

I stayed at this hotel for two nights 9/13 - 9/15. For a budget hotel, this was amazing. I've stayed at much costlier hotels that were not nearly as nice. My room had two queen beds. The room was sufficiently large so as not to feel crowded. It had a practically new hotel size refridgerator and freezer. The flat screen TV was probably a 42 inch or larger with an excellent picture including a large menu of channels. The beds were comfortable. The AC worked well. The shower was clean and worked well. There were quality soaps, shampoo, and lotions. In the room was a guest bag with two large complimentary waters, chocolate chip cookies, and microwave popcorn. Besides the room, the hotel had a good fitness room with nearly new appearing equipment. Breakfast was more than sufficient for a budget hotel. The staff was friendly and helpful. The exterior of the hotel was beautiful and well maintained. Outside the rooms were rocking chairs and benches to enjoy the beautiful views and weather. The pool was clean and well lit at night with chairs and tables. There was also a smoking area with a gas fireplace. All in all, this was the nicest hotel in its price range I have ever stayed at. I highly recommend it.

"Favorite Hotel Near Waynesville"

5
14/09/2017

I stay here almost every year. This is a very comfortable hotel. The rooms are clean and the staff is friendly and helpful. The view of the mountains to the south is beautiful. Thank you to Debra at the front desk who helped me get signed up for Best Western rewards.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
David, Thank you for being a loyal patron to Best Western Smoky Mountain Inn. We love to hear feedback from our guests, especially our repeat visitors. As you have experienced, our staff takes pride in providing a wonderful guest experience. We hope you continue to come back to see us again soon. Thanks again for choosing Smoky Mountain Inn for your lodging needs. Best, P. Shah

"Best Western Smoky Mountain Inn"

4
05/09/2017

Great little hotel, only complaint is price was a bit high. Very convenient to downtown. Big screen TV was awesome for some Football watching! Breakfast is nice in the morning, sit on the swing with your coffee and the clean mountain air.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn. We are delighted to hear that you enjoyed your stay and found our Inn to be relaxing. Many guests, such as yourself, find our location to be convenient to popular locations, such as, Blue Ridge Parkway, Biltmore Estate, Cherokee, Downtown Waynesville, Pisgah National Park, and Smoky Mountain National Park, just to name a few. Thanks again for choosing Smoky Mountain Inn and taking the time out of your day to share your experience with us. Best, P. Shah

"Home away from Home:)"

5
02/09/2017

Beautiful small hotel~Grounds are so well maintained!! Where else can you go and enjoy outside seating, bird houses and feeders, mountain views, friendly staff~extremely comfortable bed, top quality toiletries and beautiful pool!

"Great convenient location"

5
27/08/2017

recommended by AAA agent. 2 star property that was more of a 3 star property in my opinion. clean. comfortable. quiet. easy access and parking. basic breakfast (continental) good service. good internet. everything I needed. I would return. more expensive.

"THE BEST Hotel Stay in a long time!"

5
23/08/2017

I travel a great deal and this hotel is one of the best I've been in for quite a while. Spotlessly clean with great housekeeping. Fantastic view overlooking the pool and mountains. Friendly, helpful front desk. Easy, quick check-in. Well-maintained grounds with lovely landscaping, picnic tables, cushioned seats at a fire pit, even rocking chairs on the outside walkways. My room appeared to be newly renovated, very clean and great beds. Even a comfy chair and ottoman. Not to mention the HUGE flat screen TV that really impressed the two children with us. The free breakfast was standard hotel fare but a good variety of items that were restocked immediately as needed. Very clean with 100% health grade. One of the cleanest, safest feeling stays in a long while.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Ruth, Thank you for choosing to stay with us at the Smoky Mountain Inn. I hope you were able to enjoy your time with your family while also taking advantage of the numerous activities around the hotel, such as our pool, hiking trail, basketball hoop, and fitness room. Also, we are in close proximity to the Biltmore Estate, Cherokee, Blue Ridge Parkway, and Historic Downtown Waynesville. We are delighted to hear that you noticed the various upgrades we have made to the property. Our staff looks forward to hosting your next stay in Waynesville! Thanks again for taking the time out of your day to share your feedback with us. Best, P. Shah

"Wonderful! "

5
16/08/2017

After a pretty rough night at a motel in Maggie Valley we decided to spend our second night here on a recent weekend getaway. I am so glad we did! Very clean rooms, minutes from downtown Waynesville, lots of outside picnic tables and chairs to enjoy the beauty of the surrounding mountains, rocking chairs outside of every room, and Deb at the front desk is amazing! I could stay a week here. We will definitely be back. Thank you to Deb and all the wonderful staff!

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Jake, Thank you for giving Smoky Mountain Inn an opportunity to meet your lodging needs. We know you have a lot of accommodation choices, so we are grateful you gave us an opportunity. I am so happy to hear that you enjoyed our facility and the hospitality our staff, including Debra, consistently provides. The rocking chairs and additional benches outside of the rooms are great places to unwind and soak in the beautiful mountain views after a long day on the road. We are glad you took advantage of them! If you need help making reservations for your next visit to Western North Carolina, please feel free to call 828-456-4402. We look forward to see you again! Best, P. Shah

"The suite is beautiful"

5
14/08/2017

Amber who checked us in was very friendly and helpful. The suite we rented for 4 days was beautiful with a king bed & large TV. The grounds are gorgeous. Everyone that we came in contact with was very nice. The hotel is near restaurants and shopping. Go to Clyde's restaurant for country food and the best omelets.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Clay, Thank you for choosing to stay with us at the Smoky Mountain Inn. We are so happy to hear that you enjoyed the suite as it was recently renovated to include a fireplace, stove, refrigerator, and a large bathroom. Many guests, similar to yourself, enjoy staying with us due to our many offerings and convenient location. Guests typically use our facility as a home base as we are central to Asheville and Cherokee as well as the Blue Ridge Parkway. Also, Clydes does a fantastic job with their food, so we are glad you got to experience Waynesville! Thanks again for choosing Smoky Mountain Inn. We look forward to seeing you again. Best, P. Shah

"Great place to stay"

4
13/08/2017

We just did an overnight while visiting family but have to say it was great. Both night and morning desk clerks were friendly and speedy. Room was clean, and they provided water, cookies and popcorn. Nice touch was dark washcloth to remove makeup, I always feel bad when provided with white. Towels were soft and absorbant. Rocking chairs outside. Only complaints were it would have been nice to have extra blanket available in the room as bedding was thin and breakfast area is very small and cramped.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Katie, Thank you for choosing to stay at the Smoky Mountain Inn. We are excited to hear that you had a wonderful stay at our Inn. Our staff takes pride in providing superior Western North Carolina hospitality As it relates to your concerns, we do carry extra blankets for all of our guests. Also, we have recently doubled the size of our breakfast room, but given our location on a mountain and the associated special limitations, we are unable to expand the area any further. However, we have increased the outdoor seating areas, so guests can enjoy the fresh air, picturesque mountain views and the various birds native to the Smoky Mountains. Thanks again for taking the time to share your option with us. We look forward to seeing you again soon! Best, P. Shah

"Great View, Friendly Staff"

5
12/08/2017

We have stayed here three times and had positive experiences each time. The staff was quick to meet any special requests, the room was clean and comfortable, and the grounds were lovely. We frequently sat outside, enjoying the beautiful mountain view. My husband enjoyed using the fitness room as well. All in all, three great stays. We will return!

"Great Hotel"

5
07/08/2017

We stayed here for one night before driving to the Smoky Mountains. It was a great hotel with a wonderful view. Clean, comfortable rooms. My daughter used the exercise room and said it was really nice. Breakfast was good with a variety of items. We would recommend and stay again if ever in the area!

"Love this hotel!"

5
07/08/2017

This is my second stay at the Best Western Smoky Mountain Inn. I was here for the Lake Logan triathlon. I had requested a room on the second floor with its own parking space. I arrived early and was told that my room wasn't ready yet. I sat on the swing and enjoyed the beautiful scenery while I waited. I was happy that the 2 free bottles water were there. The rooms were renovated within the last 2 years. They have a big flat screen TV, refrigerator with a freezer and a microwave. The Wi fi works great. The only negative is the AC is noisy. Since it gets cool at night, I didn't need AC so I turned it off. The room was clean and the staff was awesome. I highly recommend this hotel and will be back next year.

"Great place to stay"

5
03/08/2017

Fantastic play to stay in Waynesville. My sister lived in Waynesville for many years before moving to MD. This summer after attending a local music festival I needed to find a place to stay overnight and made reservations at the Best Western. It was perfect - clean, comfortable, convenient, lots of amenities, and a staff that made check-in and check-out simple. I highly recommend this place !

"Smoky Inn"

5
03/08/2017

You want a tremendous view and a quality hotel at a fair price. This is it! Very romantic fire pits and gas grill for grilling with a view! Bring a bottle of wine and your wife will be all smiles! You won't regret it!

"Great Location, Great View of Mountains"

5
30/07/2017

I was impressed by the renovations done to this older motel! Lots of outdoor sitting areas with chairs, rockers and swings with nice mountain views as the hotel is on top of a hill. Everything is tastefully painted and there is even a gas fire pit to keep warm on cool nights. The rooms are all renovated with new tubs & surrounds, name brand. Also redone are granite countertops, large flat screen tv, microwave and upscale refrigerator. Breakfast is ok, continental style with waffles. There are other nearby breakfast places if you want upscale. Would definitely stay here again.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Thank you for choosing the Smoky Mountain Inn for your lodging needs. We are grateful to hear that you found the recent upgrades to our Inn to be impressive. Our staff was thoughtful and careful as we were going through the renovation process. We tried to keep in mind all of the feedback we have received over the years as part of the process. Even though we doubled the breakfast room size, we are still required (by local health regulations) to have a commercial kitchen in order to further expand our dining offerings. Given our spatial limitations, we are unable to construct one at this point. Thanks again for choosing Smoky Mountain Inn & we look forward to seeing you again soon! Best, P. Shah

"Motel Review"

3
25/07/2017

Not one of the best motels in the area. Was over priced for the room as compared to other BW motels that I have stayed in. Location not bad for the area. Hard to find without directions. No visible Motel sign on highway.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Bobby, Thank you for choosing the Smoky Mountain Inn. We have recently changed our highway signs, so I hope you, as well as other guests, find getting to our facility easier. If there is something specific that we can do to improve, we would love to hear your suggestions in order to improve our offerings. Please feel free to contact me at 828-456-4406. Thanks again for choosing Smoky Mountain Inn for your lodging needs. Best, P. Shah

"Overrated, just typical hotel"

3
24/07/2017

I read prior reviews and had confindence that I was booking a nice room for my family. Upon arrival, I was a bit disappointed. The room wasn't dirty but it wasn't as nice as made out in prior reviews. Breakfast was a complete disappointment as it contained little to no protein. Overrated and overpriced for what you get! Also, extremely small pool!

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Airagee, Thank you for choosing Smoky Mountain Inn for your lodging needs. We are disappointed to hear about your experience. Our staff takes pride on providing a clean and relaxing environment. If there is a something specifically we could have done differently or better, please let us know. I can be reached at 828-456-4402. We work hard to ensure our guests have a wonderful experience. Thanks again for taking time to share your feedback with us. Best, P. Shah

"Mountain views"

5
21/07/2017

This was our first time at a Best Western and we were impressed. There was a gift bag of water and snacks, pool, landscaped grounds with plants and flowers. The bathroom was sparkling clean. Rockers and chairs are positioned for a great view of the mountains. About 30 minutes from Asheville. If you are a runner be aware of dogs around the farms. They will chase you!

"Fabulous hotel!"

5
19/07/2017

This hotel is one of the cleanest and. I eat hotels I've ever stayed in. Perfect in every way. Refrigerator and microwave in room, granite countertop at vanity, spotless shower and carpet, beautiful grounds. Extremely helpful staff. They even give you a goody bag to welcome you!

"Great Hotel"

5
18/07/2017

Nice Place, clean rooms. Fabulous view of the Smokies. Restaurants and shopping near by. Nice breakfast. Friendly staff. I would stay there again. Large room. Clean bathroom. Comfortable beds. Front staff was helpful with directions. A slight drive from the interstate but not bad

"A wonderful hotel"

5
15/07/2017

I love this hotel in every way, have stayed many times and always look forward to staying with them when my travels include Waynesville, BUT do NOT stay at the Hendersonville NC BW! It is unsafe, the maintenance man came into my room without knocking! Plus, the awful smell when I entered the room, almost knocked me down. I am a BW platinum Rewards member, so you can trust me on this one.

"Great hotel!"

5
14/07/2017

The entire hotel was being remodeled but everything was clean and quiet. It is a great location in a quiet setting. Close enough to Waynesville, Lake Junaluska and Maggie Valley. We had no problems while there and would recommend it to anyone looking for an affordable place to stay.

"Best Best Western"

5
13/07/2017

Beautiful landscape, fire pits, clean and very comfortable rooms, very friendly staff. This was a very peaceful stay with them. This hotel is centrally located to Waynesville, which great places to eat and shopping. Maggie Valley and Lake Junaleska.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Thank you for choosing to stay at the Smoky Mountain Inn. We are delighted to hear that you enjoyed your visit to the Smokies. Our staff works extremely hard to create a calm, peaceful and relaxing environment. We are fortunate to be located near numerous attractions, including the Biltmore Estate, Lake Junaluska, and the Blue Ridge Parkway. We look forward to hosting your next visit to Western North Carolina. Thanks again for choosing Smoky Mountain Inn for your lodging needs! Best, P. Shah

"Unfriendly staff, No hot water and inaccurate bill"

1
12/07/2017

DISSATISFIED !!!!!!!!! Unfriendly and rude office staff, no hot water and charges added to the bill at the time of check out that were unexplained! We travel a lot and this is one hotel that we won't be putting our employees in!

"Great stay in Waynesville"

4
09/07/2017

My son and I were in a father/son trip to western NC and stayed overnight at the BW Smoky Mountain Inn. Full disclosure and not to sound snobby but I normally don't consider BW properties. The Smoky Mountain Inn was fantastic and I would highly recommend if you plan to stay in Waynesville. Check in was a breeze with a super friendly front desk lady and we got a room in second floor with a mountain view. Two queens room was super clean and looked like a recent remodel. Beds were great, AC worked well, nice big screen tv. The grounds of the property were particularly nice with chairs set out, a fire pit going, and nice lighting. It's approximately 10 minutes to downtown Waynesville and there is a Wal Mart a few minutes away. Excellent choice!

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn. We are grateful you gave us the opportunity to serve your lodging needs. As you pointed out, we have recently updated numerous aspects of the facility, including our outdoor seating areas and all in-room amenities. I'm glad to hear that you appreciate the renovations that we recently completed. The fishing, hiking, and tubing (among many other activities) in WNC make our area extremely desirable for getaway trips! We hope you come back and spend more time with us soon. Thanks again for choosing Smoky Mountain Inn. Best, P. Shah

"Good hotel"

4
09/07/2017

This was a nice, clean, comfortable, and reasonably priced hotel. Our only complaint is that we expected a full breakfast--as was the case with other Best Westerns where we have stayed--but received only the very small Continental breakfast of breads and cereals.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Celia, Thank you for choosing to stay at the Smoky Mountain Inn. We are glad to hear that you found our facility to be clean, comfortable and welcoming. Our staff works diligently everyday to ensure our guests have a great experience. We are always experimenting with us our breakfast offerings, so we appreciate your candid feedback. Thanks again for choosing Smoky Mountain Inn. We look forward to seeing you again soon! Best, P. Shah

"Smoky Man. inn ,Waynesville NC"

5
08/07/2017

Enjoyed our stay and would do it again the next trip, Area is perfect for what we wanted to do. Visit to Waynesville is a very charming town but proceed beyond first part of city to find other restaurants that are open on Sunday and Monday.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Thank you for choosing to stay at the Smoky Mountain Inn. We are so happy to hear that you enjoyed your experience with us. Our staff works extremely hard to ensure we are able to create a clean, comfortable and relaxing environment. Given our proximity to various attractions, including Downtown Waynesville and a variety of eateries, travelers prefer staying with us. If there is anything we can do to help you book your next stay with us, please feel free to call 828-456-4402. We hope you come back and see us again soon! Best, P. Shah

"Great place to stay"

4
05/07/2017

We spent three nights at the Best Western Smoky Mountain Inn in Waynesville. This is how good hotels used to be run. All of the staff are friendly, the rooms and grounds are immaculate and the view is wonderful. The hotel sits atop a hill overlooking a portion of Waynesville and the surrounding mountains. The employees work hard, keeping the landscaping lovely, full of flower beds and blooms everywhere. There are two fire pits and several seating areas scattered around the property. There is a short trail behind the hotel where you can get an even better view of the mountains. The room and bathroom were comfy and large enough to move around in. New furnishings and a large dorm-style fridge. The complimentary breakfast was adequate, with the usual cereal and milk, muffins and breads, juice, yogurt, instant oatmeal, coffee, and two waffle/pancake makers. Lots of carbohydrates. More warm protein options would have been nice.(There were hard boiled eggs in the fridge.) We did have some trouble with wifi and the TV in the room but I was able to use the internet in the lobby, and we weren't there to watch tv, so it wasn't that big of a deal for us. Overall, a great place to stay. If you've lost faith in the Best Western brand, this motel will restore it, if only for this location.

"Great one night Family Stay!"

5
04/07/2017

We planned a stop over here on our family vacation to the beach. This was an excellent choice in a beautiful setting. Our only regret is that we didn't arrive until late at night. We wished we could enjoy the grounds and hotel a bit more. It is in a beautiful setting, right outside a small town. Typically I don't have high expectations for small towns, but this was opposite that experience! The rooms are very LARGE, clean and well appointed. There was a gift bag with a couple snacks and bottled water! Other little complimentary items made us feel like the staff or management had really thought of everything! (You don't feel nickel and dimed here.) The views are excellent. The grounds are kept very nice, with a lot of thought and detail work. Flowers, sitting areas, etc. The rooms are open to the outside, and very accessible to your vehicle, also a sitting area in front of each room! The breakfast was decent, just enough options, probably could have used more fresh fruit or non carb options, but we were happy. There were boiled eggs, yogurt and oatmeal. The young lady attending the breakfast area was on top of it and really nice to our boys. The only slightly negative thing was that I did notice the front desk staff seemed overwhelmed a couple times. I'm sure they had a lot of responsibility on their plates, and they were able to run around and do a lot. I do hope that this property can continue along this path and continue to provide a high level of customer service. The wifi never worked fully for us, but we weren't there too long for it to be an issue. We left from here to go explore the smoky mountains for hiking and waterfalls, then off to our next stop. This was a very comfortable overnight for our family and a great start to vacation.

"Night Check In Is Rude, The Staff Is Ridiculously Noisy, Etc "

1
03/07/2017

Upon checking in we had to wait over 10 minutes and call the hotel to get someone to even come to the front desk. Then she told us to hold on because she had made coffee and was tired and needed some. She didn't even ask us what type of room we wanted. When I tried to give her my rewards card and tell her we were AAA members, she ignored me. Finally we got checked in and in the room (with 2 smaller beds - we just wanted one bed). The noise started up just after 6 am. Slamming doors, conversations (very thin walls), and when the housekeeping staff started their cleaning they were all yelling back and forth to each other from one end of the building to the other. This went on for hours. We only stayed one night and were exhausted leaving. I would not recommend this place to anyone - which is really sad because I have never had a bad experience at a Best Western til now.

"Great stay"

5
01/07/2017

We really enjoyed our stay at this hotel. It was in a beautiful location and was very clean. I would definitely stay here again!breakfast was also great! The only complaint my kids had was that the pool was cold.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Nicole, Thank you for choosing to stay with us at the Smoky Mountain Inn. We are excited to hear that you found our facility to be clean and our grounds to be beautiful. Since we are situated in the Smoky Mountains, we are able to enjoy breathtaking, panoramic mountain views. If you need help booking your next stay with us, please feel free to call 828-456-4402. We look forward to hosting your next stay with us! Best, P. Shah

"Fantastic stay"

5
01/07/2017

Angie who checked us in was really helpful and nice I would recommend this hotel to anyone it was so clean and comfortable. There was also a goodie bag with water, popcorn and a cookie you don't usually get a surprise when you get into your room. Debra checked us out I can't say enough how friendly this place is.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Cheryln, Thank you for choosing to stay with us at the Smoky Mountain Inn. As you can see our staff, including Angie and Debra, take pride in serving our guests. Our entire team works diligently to ensure our guests have a wonderful experience with us. If there is anything we can do to improve, please let us know. We are always searching for new ideas to enhance our guest experience. Thanks again for choosing Smoky Mountain Inn for your lodging needs! Best, P. Shah

"Very Nice"

3
28/06/2017

My husband and I stopped here on our way back to Florida. The staff was very nice and the location and outdoor areas were particularly lovely. The room was good size other than the bath area. The housekeeping was a negative for me as there were several items left from the previous occupant including a used bar of soap in the shower and some ice cream in the freezer! This made me wonder what else was left uncleaned. Breakfast was mostly carbs but good and fresh. There was a surprising amount of road noise from the highway which wasn't that close.

"Everything in its place!"

5
28/06/2017

I travel a lot but this establishment deserves kudos. The grounds are immaculate and many different flowers amongst sitting areas. There are even propane fires with chairs outside. I was really surprised to see shoe brushes mounted at every breeze way. The king room was perfect and very very clean. The front desk clerk, "Angie" was most accommodating and serves as a credit to this motel. It is little wonder that they carry the title of being number one of hotel choices in this area. There is no lack of good places to dine and I always consult TripAdvisor when I'm away from home.

"Awesome!"

5
28/06/2017

Nice clean hotel. Great views. Smoking areas away from entrance provided for smokers. (I am not a smoker) chairs and tables provided in smoking areas that are placed in strategic areas around entire hotel!

"Great Inn"

5
27/06/2017

This motel doesn't have an elevator, but one is able to get to second level without doing stairs. Beautiful views and landscaping and lots of seating to enjoy the out of doors. No traffic closeby. Room was room. Fridge was fairly large, had its own freezer which was great since I could refreeze my cooler pack. Bed was great. Ample pillows. Thermostat worked well. Wifi worked well once I realized the password was all lowercase.

"Best Kept Secret"

5
26/06/2017

My husband and I stumbled across this fantastic hotel. It was very reasonably priced so we decided to give it a try. The hotel was spotless, the staff couldn't be more helpful and there were numerous outside sitting areas with beautiful views, flowers and landscaping to sit back and relax. I would definitely recommend and plan on staying there again.

"Weekend getaway"

5
20/06/2017

The staff was excellent and very helpful with our stay. You should be proud to have a staff like this . They are AWESOME! My husband was recently diagnosed with heart failure. This was our first weekend away since his diagnosis. I mentioned it when I checked in because I was afraid. They regularly checked on on us. We really appreciated their help and concern.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn. We are delighted to hear that you found our staff to be hospitable and caring. As you can see, we take pride in providing a wonderful guest experience as we love serving our patrons, regardless of the situation. We hope we were able to provide you with the getaway that you were seeking during this difficult time. On behalf of our entire staff, we hope your husband feels better. Thanks again for choosing Smoky Mountain Inn for your lodging needs. We look forward to seeing you again soon! Best, P. Shah

"Lovely hotel!"

5
19/06/2017

Located just off highway (but without big sign), this was a great place to stay! Staff was very friendly and welcoming. Room was quiet, very clean and spacious, with welcome treats of cookies, bottled water and popcorn to microwave in the room. Hotel very well tended, with lovely flowers all around and outside seating areas to enjoy the mountain views. Breakfast was included and was good.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Thank you for choosing to stay the Smoky Mountain Inn. We are thrilled to hear that you found our staff to be hospitable and our property to be clean, spacious and relaxing. As you can see our staff works diligently to ensure our grounds and landscaping are well kept. If there is anything we can do to help you book your next stay with us, please feel free to call us at 828-456-4402. We hope you come back to see us again soon! Thanks again for choosing Smoky Mountain Inn for your lodging needs. Best, P. Shah

"Excellent hotel and service in the NC Mountains!"

5
18/06/2017

My family (2 adults, 3 kids - 9, 6, 2) spent the night here on our way to the Great Smoky Mountain National Park. We usually stay in the Asheville area, however ridiculously high prices plus the fact there was a festival going on in downtown Waynesville, persuaded us to give the Best Western Smoky Mountain Inn a try - and it was fantastic! The property grounds are very pretty...nice views, sitting areas, bird feeders, etc. Felt much more like a resort than a chain hotel. There is a gas fire pit where you can sit, a swinging seat, as well as a nice pool. The rooms, while outdoor entrance, were very clean. Water bottles and cookies were in the room upon our arrival. Rocking chairs were outside our door. Very comfortable beds...very happy with what we had in the room. Staff members were extremely friendly and helpful!! From the check-in to the breakfast staff, we were received with courtesy and professionalism. Waynesville is also a nice alternative to Asheville. Several great breweries, shops and restaurants. We ate at Haywood Smokehouse (another review) and it was only a couple miles from the hotel (and another 5 star!). Great little mountain town! All in all, I would stay here in a heartbeat again when my travels bring me to WNC. I was extremely happy with the Best Western Smoky Mountain Inn.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Thank you for choosing to stay at the Smoky Mountain Inn. We are grateful to hear that you had a wonderful experience and found our staff to be hospitable and professional. We all take a great amount of pride in providing a wonderful guest experience. Many visitors find that Waynesville is a great alternative to surrounding larger cities due to our location in the mountains and our town's variety of offerings (numerous restaurants, breweries and Historical Downtown District). We hope you come back to enjoy Western North Carolina and decide to make Smoky Mountain Inn your basecamp for all of your activities. Thanks again for choosing Smoky Mountain Inn! Best, P. Shah

"best western waynesville NC"

5
16/06/2017

I haven't written anything in all CAPS, so I don't know what the complaint is. This was a great hotel in a great location,, beautiful grounds. It was a pleasure to stay here. We just wish we had been able to spend an additional night.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Dennis, Thank you for choosing to stay at the Smoky Mountain Inn. We are glad to hear that you found our hotel to be centrally located and enjoyed the landscaping around the property. Our staff takes pride in providing a clean, relaxing and welcoming environment for our guests. We hope you come back to see us again soon and decide to spend more time with us. Thanks again for taking the time out of your busy day to share your experience with us. Best, P. Shah

"Above average stay"

4
14/06/2017

Nice, clean hotel. Beautiful view of mountains. Comfortable beds and fairly quiet although some remodeling taking place and dumpster in front of hotel is an eyesore. Breakfast was very carb heavy. No hot items since they don't have a kitchen. Friendly staff and great location for downtown Waynesville and Blue Ridge Parkway. Wife said she would stay there again and I agree.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Thank you for choosing the Smoky Mountain Inn for your lodging needs. We have just completed a major upgrade to our facility, so I apologize for any inconvenience that you may have encountered. Our staff takes pride in providing a clean, relaxing and hospitable environment, so I am glad we were able to deliver a superior guest experience. Please feel free to call us at 828-456-4402 and we will be happy to help you book your next reservation with us. We hope you come back to see us again soon! Thanks again for choosing Smoky Mountain Inn. Best, P. Shah

"A great place to stay"

5
12/06/2017

My husband and I wanted to do a quick weekend getaway and this hotel meet all of our expectations. The staff was friendly and helpful. The room was very clean and comfortable. The breakfast was exactly as advertised, a nice continental style breakfast. The view is great. It is easy to travel to all the surrounding mountain towns. Waynesville has a lot of nice shopping on its main street. I would highly recommend staying at this hotel.

"Friendly, fantastic hospitality and very clean rooms"

5
11/06/2017

This is a hidden gem of a hotel. Perfect for budget-conscious travelers who still want a clean, comfortable, and enjoyable place to stay. Room was very clean - spotless bathroom. Hotel staff was super-friendly from the manager all the way through the housekeeping staff. They left a gift bag with bottled water, cookies, and microwave popcorn in our room each day. Simple thing, but was such a nice touch and made us feel very welcome. The property is beautiful with nice seating areas outdoors to go with the amazing view. Continental breakfast is basic but works well. Weather has not warmed up enough to make the pool comfortable yet and it is not heated -brrrrrrr - but that was a very minor thing. Hotel is very convenient to downtown Waynesville and made a great home base for us to explore this beautiful area. Most impressive thing for us is that the staff clearly takes pride in making sure their hotel is comfortable and their guests have a great experience. Would definitely recommend and stay there again!

"Felt like family"

4
10/06/2017

Older but updated hotel nestled in rolling hills but right off the highway. The landscaping was beautiful. Many "smoking areas" with comfortable wicker furniture and even a fire pit. We don't smoke but enjoyed sitting and looking down at the traffic and enjoyed the sunset. Too cool to swim but the outdoor pool looked inviting. The room was big, large flat screen tv, wi if was great. We stayed 4 nights and was left a bag of cookies, microwave popcorn, and bottled water daily. We had a room in the back with a large group of motorcyclists around our room. They came in around 10 pm one night but the room was so well insulated that we barely heard them. I asked at the front desk for a softer pillow and extra bath towels and they accommodated me right away. Staff was friendly. Breakfast was good. No eggs but one had plenty of other choices including a waffle machine. Our price went up on the weekend but we were in town for an event on a holiday weekend so we understood. Make reservations in advance to get the best price.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Lee, Thank you for choosing to stay with us at the Smoky Mountain Inn. We are glad to hear that you enjoyed your visit and found our newly created firepit areas welcoming and relaxing. We have numerous outdoor seating areas to allow our guests to enjoy the mountain views and the morning sunrises & evening sunsets. In addition to the firepits, we have a barbecue grill that's available for our guests. Thanks again for taking the time out of your busy schedule to share your feedback with us. We hope you come back and stay with again soon! Best, P. Shah

"Pure Hospitality"

5
09/06/2017

Easy access from my exit off the Blue Ridge Mountain Parkway. The grounds where more homey than hotel. Friendly service. Great rate. Great View of the Smokey Mountains. My room was clean. I had a fridge, microwave, coffee pot and coffee. I had good soaps and a nice surprise was complimentary bottled waters, cookies and a popcorn pack in a brown paper gift bag, nice touch. All that and a beautiful hard cover book filled with photos of the area and things to do there. I felt safe tucked in my clean sheets watching full cable and free wi-fi. A hot shower and continental breakfast after a solid nights sleep. I would stay there again. I don't usually write reviews but this place was worth the effort.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Denise, Thank you so much for giving Smoky Mountain Inn the opportunity to serve your lodging needs. As you can see, our staff takes a great amount of pride in providing a wonderful guest experience by ensuring cleanliness and a warm & welcoming atmosphere. We try to incorporate the much of the feedback from guests, like yourself, to improve our offerings. We appreciate you taking the time to share your experience with us and we hope you come back to see us again soon! Best, P. Shah

"#1 Best Western in the world"

5
06/06/2017

Loved the location and the property was beautiful as well as beautifully clean. The amenities rival those of 4 star hotels and I will definitely be returning to this motel. Not only do they have location, location, location, they take pride in their property and it shows!

"Great hotel in a private area"

5
04/06/2017

This was a basic hotel that was set back in a quiet area away from highway noise. The room was comfortable and had everything that I would need. I would stay here again if I am traveling through the area.

"Excellent stay"

5
03/06/2017

One night trip to see the synchronous fireflies and this hotel was in a perfect location and of excellent value. At check in we were warmly welcomed and given directions to the local area. Room was exceptionally clean and the wifi worked great. The bed was a little soft for my husband but I was comfortable, breakfast was just average for a continental breakfast but everything was very clean. I would stay here again when I am in this area.

"Great!!!!"

5
31/05/2017

This was a great place to stay, rooms are very comfortable. The hotel is clean. Will be coming back again. The staff are the best, very friendly and accommodating, breakfast was very good and I like the workout room.

"Mid point layover."

4
28/05/2017

Traveling from Raleigh North Carolina to Nashville Tennessee, Wife and I were meeting a friend for dinner at a seafood place in Waynesville N.C. Reservations were made for the Best Western Smoky Mountain Inn. On arriving we were greeted with a friendly "Hello, and welcome". The Inn is on it's final steps of a three year renovation, "from top to bottom". The rooms, clean, bright and well appointed, though our bathroom was a bit small. Our normal stays, when we travel to Tennessee or Florida, We use the Hilton Hotels or Best Western Plus. This place may not be a "Plus" but it comes awfully close. We will stay again in our trips to Tennessee to see the grandchildren.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Richard, Thank you for choosing to stay at the Smoky Mountain Inn for your lodging needs. Travelers similar to yourselves, find our location to be convenient when travelling along I-40. We tend to attract numerous guests from all over the Southeast, Northeast and the Midwest. We hope you consider staying with us on your return trip back to Raleigh. Thanks again for taking the time to share your experience with us! Best, P. Shah

"A Great Place in the Mountains!"

5
27/05/2017

I've stayed here several times over the past few years and each time we visit, they have made some type of improvement or upgrade. They remodeled the breakfast room since I was last there and added outdoor fire pits. The staff are always friendly and helpful!

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Kevin, Thank you for continuing to choose Smoky Mountain Inn for your Western North Carolina lodging needs. We have been making numerous changes to our facility over the past few years, and we are glad you have seen us grow and become even more customer-centric. We hope you come back to spend more time with us in Smoky Mountains soon! Thanks again for choosing Best Western Smoky Mountain Inn. Best, P. Shah

"Exceeded expectations "

4
25/05/2017

There are not a lot of hotel options in Waynesville so I hesitantly booked this room not expecting much. What a surprise! Not only were the rooms spacious, clean and comfortable. They also provided many little extras like snacks and bottled water. The Hotel staff was very friendly and informative. The outdoor seating area and fire pit was a nice place to unwind for the evening. I would definitely recommend staying here. This is a fantastic value

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Diana, Thank you for giving Smoky Mountain Inn an opportunity to meet your lodging needs. We recently completed a major renovation, and we are glad you like the much needed changes we have made. As you can see, our staff takes pride in providing our guests ample options to meet various needs that may arise. In addition, we have added/increased the outdoor seating areas to include a couple of fire pits as well as patio seating. We hope you come back to see us again and enjoy the mountains. Best, P. Shah

"A great stay at an excellent price!"

5
22/05/2017

Excellent room and service at a reasonable price. The hotel staff is phenomenally helpful and the rooms are extremely clean and well appointed, complete with a nice refrigerator and a microwave. Most importantly, the beds are incredibly comfortable!

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Thank you for choosing to stay at the Smoky Mountain Inn. We are grateful you gave us the opportunity to serve your lodging needs. I am so happy to hear that you found our staff to be helpful and our facility/grounds to be clean and well outfitted. We have recently updated our beds, so we appreciate your candid feedback. Thanks again for choosing Smoky Mountain Inn and taking the time out of your busy schedule to share your feedback with us. Best, P. Shah

"Scenic Mountain Escape"

5
21/05/2017

Most friendly and helpful staff experienced anywhere! Spent 5 nights in perfect comfort. Room was particularly well kept. Space in the eating area could be improved. Beautiful gardens and landscape surround this facility and it comes with a view of the mountains.

"Very clean, well kept, best Best Western"

5
20/05/2017

This place is spic and span, well landscaped, pleasing staff, great views. Great pricing and a better deal than many of the more expensive places I have stayed. When you open your room there are a couple of bottles of water , some cookies and popcorn, no biggie but it is the little things, isn't it? Hope to stay here many more times, my new go to place in the area

"Very Impressed!"

4
17/05/2017

My wife and I decided to check out several micro brewery's and to experience downtown Waynesville,NC over this past weekend. Having never stayed in this area before we took a chance on staying at the Smoky Mountain Best Western and we were absolutely glad we did! This is an older property but it has been taken care in every aspect. This is still the old park in front of your room type of motel but there was plenty of clean spaces available even though it was full that night. The rooms were immaculate and fresh. Furniture was also very appealing. We had a single queen bed that was very comfortable. Huge flat screen TV for your pleasure. The grounds are very well tended,with some nice outdoor sitting areas with nice views. Bath rooms are typically small but very clean and tidy and the shower had good pressure. One nice touch was the little gift bag that we found in the room with bottled water and cookies and microwave popcorn! In room microwave and refrigerator were very welcome! Definitely would come back for another visit!

"Excellent Hotel"

5
16/05/2017

The Best Western Smoky Mountain Inn is an amazing hotel, I would highly recommend it to anyone looking for a place to stay in the Waynesville, North Carolina area. The staff was amazing and the hotel was very nice and comfortable. I will be staying at this hotel if I am ever in the area again.

"Best Best Western I have stayed In."

5
12/05/2017

We were tired and wet and needed a place to stay and spotted the Best Western Sign. Little did we know how nice the staff was in helping us find the place, check in quickly and reccomending a great restaurant close to eat and warm up in the unusually cold early spring evening. Our room was as clean as could be and had a disposable sleeve over the remote for cleanliness. Wow, I usually have put them in a baggie!! They thought of everything. The bed was soft and comfortable and the TV a huge flat screen. They had a 100% NC sanitation rating on the wall of the breakfast room. Impressive. They also have an outdoor pool with lovely flowers planted all around the property. When we checked out was told we were lucky to get the room last night as they were booked solid, and I can see why. You can see the pride taken in their work at The BW Smokey Mountain Inn! I will be sure to reserve a night if going back!

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Laura, Thank you for choosing to stay at Smoky Mountain Inn. As you can see, we all take pride in providing a clean, hospitable environment for our guests. We have recently updated all of our exterior landscaping, which looks spectacular during the spring/summer seasons. Our maintenance team has done a wonderful job of opening up our pool at the beginning of the month, so all of our guests can take advantage of the hot spring days. We look forward to hosting your next trip to Waynesville! Thanks again for taking the time out of your busy day to provide feedback on you stay with us. Best, P. Shah

"Clean, comfortable and convenient"

5
04/05/2017

The only thing that would make this hotel better is if it were dog friendly. It has an easy to reach location off of 23, easy to take the surface roads into town for dinner. Perched high up on a small hill, they have placed rocking chairs and benches outside of the rooms and around the property so you can enjoy the views. Non smoking rooms are great. Bed was very comfortable. The entire property is well-maintained and very clean. Lovely perennial flower beds just starting to bloom in late April. Staff was very friendly and polite.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Thank you for choosing to stay at the Smoky Mountain Inn for your accommodations needs. As you noticed, we are nestled within the Smoky Mountains, surrounded by spectacular mountain views. We are always trying to improve our guest experience; therefore, all of our rooms are non-smoking and pet free in order to prevent irritants and allergic reactions. Our staff takes pride in providing a clean, friendly and hospitable environment. We hope you come back to see us again soon! Thanks again for taking the time to share your experience with us. Best, P. Shah

"Exceeded expectations"

5
02/05/2017

Exceeded my expectations numerous times. Very comfortable. Very clean. They have put a lot of thought and effort into making this a good experience. On one level its a basic old school motel at a reasonable price but they have made the most of that. A care package in the room. Rope lighting as you drive up. Great shower head. Good coffee choices at breakfast. Free wifi. Nice pool. And the view is amazing. And right off the highway but hidden away where you dont know it.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
James, Thank you for choosing to stay at the Smoky Mountain Inn. We are excited to hear that you found our Inn to be comfortable, relaxing, clean and hospitable. We all take pride in providing a wonderful guest experience. Thank you again for choosing Smoky Mountain Inn for your lodging needs. If there is anything we can do to help you book your next stay with us, please feel free to call 828-456-4402. We look forward to hosting your next stay to Waynesville! Best, P. Shah

"Great place to stay"

5
30/04/2017

Stayed at the Smoky Mountain Inn this past week. Rooms are being renovated and updated. The new shower heads are fabulous. Great view of the mountains. Staff is friendly, rooms are clean. Very quiet location. This is a great place to stay in Waynesville.

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Thank you for choosing to stay at the Smoky Mountain Inn. We are delighted to hear that you found our recent renovations and changes to be welcoming. Our staff works hard to ensure our grounds are clean and our environment is peaceful and relaxing. We look forward to having the opportunity to hosting your next stay in Waynesville. Thanks again for taking the time to share your experience with us! Best, P. Shah

"Better Than Expected !!"

5
29/04/2017

We stayed in the BW 3 nights last week. It was a wonderful experience, The views, rooms, staff and grounds are all 1st class (they have a full time groundskeeper). We used to spend a few days each year in the Ashville area in the future it will be Waynesville, beautiful area, friendly people. great restaurants. If I could give this motel 6 stars I would..

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Thank you for choosing to stay at the Smoky Mountain Inn. We are delighted to hear that you enjoyed our rooms, staff and grounds. We all take pride in providing a wonderful and unique experience in the mountains. Waynesville is a quaint town that is centrally located to many nearby attractions including the Biltmore Estate, Blue Ridge Parkway, and Cherokee. We look forward to hosting your next stay in Western North Carolina! Thanks again for taking the time to share your feedback with us. Best, P. Shah

"Outstanding place to stay!"

5
26/04/2017

Wonderful staff, nice facility, surrounded by mountains, clean. They even have a bag with two bottles of water and snacks in your room each day for your convenience! They have an outdoor fire pit with comfortable seating around it, a great way to end the day!

Manager_BWSMI, Manager at Best Western Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn. Our staff works extremely hard to ensure our guests can enjoy a peaceful, relaxing environment in the Smoky Mountains. We have recently upgraded our Inn to include additional outdoor seating with numerous fire pits that overlook breathtaking mountain views. We are so happy you enjoyed it! I hope you come back to see us again soon. Thanks again for choosing Smoky Mountain Inn. Best, P. Shah

"Good experience"

4
20/04/2017

The motel was good. Had to pay 10 more just to be upstairs. They said I had Queen beds but they were doubles. None the less it was a great place and experience. The house keeper did great room was clean and dusted which I don't see rooms being dusted in other places I stay. I felt comfortable and they asked if I needed anything. The room even had a snack bag

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Kathleen, Thank you for choosing Smoky Mountain Inn. We are happy to hear that you had a great experience at our Inn. I apologize for the confusion you encountered, but we do not have any double-bed guestrooms upstairs. As you can see, our staff takes pride in providing a clean, relaxing and peaceful environment. If there is anything we can do to help book your next stay at Smoky Mountain Inn, please feel free to call us at 828-456-4402. We look forward to seeing you soon! Best, P. Shah

"Trip to Waynesville North Carolina"

5
18/04/2017

I highly recommend this motel, it is clean, safe real quiet and in a private setting, the staff are all super nice. My sister lives down the road from here, and we have stayed here many many times, but they have updated it now and its better than ever.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Joyce, Thank you for choosing the Smoky Mountain Inn for your lodging needs. Our staff takes pride in providing a clean, hospitable and relaxing environment. As you pointed out, we are isolated on top of the mountain, but extremely close to restaurants and shops. We hope you come back to see your family and us again! Thank you for taking the time and providing us feedback. Best, P. Shah

"A step above "

5
11/04/2017

We stayed for 4 nights. Comp water, better quality soap, fresh donuts, helpful friendly staff, great hd tv, we enjoyed all of our stay. Oh and great views of the mountain too. All for a reasonable price. We will be back.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Jim, Thank you for choosing the Smoky Mountain Inn for you lodging needs. We all take pride in providing a clean, serene and hospitable environment. We are fortunate to be able to provide breathtaking view of the Smokies. We have increased the amount of outdoor seating, so you can enjoy the outdoors. I hope you come back to see us again soon! Best, P. Shah

"Amazing stay!"

5
10/04/2017

This hotel has been newly remodeled. It was very clean and offered great mountain views. The staff was the most friendly that I have ever encountered. It is just off the expressway which makes it very easy to get around town. You can not hear the road noise from the motel. We will stay here again.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for choosing Smoky Mountain Inn for your lodging needs. We are so happy to hear that you found our staff to be friendly and hospitable. We all work hard to ensure our guests have a wonderful experience when staying at our facility. Like yourself, many travelers enjoy our location due to the proximity and breathtaking mountain views. We look forward to hosting your next stay in the mountains! Best, P. Shah

"Comfortable and Clean."

5
08/04/2017

Staff was wonderful. They were very helpful with directions to attractions. The breakfast had a big variety. The room was very clean. The view was very nice of the mountains. There were several restaurants within 1 mile.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Wade, Thank you for choosing to stay at the Smoky Mountain Inn. As you experienced, our staff takes great pride in providing a clean, comfortable and hospitable environment for our guests. We hope you have an opportunity to return and spend more time with us. We appreciate you choosing Smoky Mountain Inn and taking the time out of your day to provide feedback on your experience. Our staff looks forward to serving you again! Best, P. Shah

"Home away from home"

5
07/04/2017

This hotel was just perfect and affordable. Rooms were spacious and very clean. I'm very particular about clean bathrooms and it was. Breakfast was good and very clean. Staff friendly and accommodating. I would definitely stay there again.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for choosing to stay at the Smoky Mountain Inn. We are thrilled to hear that you found our facility to be clean and updated. We all take great pride in providing a calm, peaceful experience in mountains. We appreciate you giving us the opportunity to meet your lodging needs. We look forward to seeing you again! Best, P. Shah

"Perfect little hotel"

5
05/04/2017

It's all in the little details. This may be a "chain" hotel but they make it cozier and friendly small town type. Great location right off expressway. Everything nearby in west Waynesville. Good view of mountains on porch with rocking chairs. Sitting areas on property. Basketball goal and good pool on property. Property is updated, super clean, large rooms, comfy beds, large flat tvs, plenty of hot water. Daily snacks and water left in rooms. Friendly helpful staff. Good breakfast included. We will be back and recommend.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Cris, Thank you for choosing to stay at the Smoky Mountain Inn. As you can see, we try to be unique in our offerings versus a traditional chain Inn. We have recently remodeled our rooms and have added numerous touches to help create a unique & memorable experience. Please let us know if there is anything else we can do to improve. We look forward to hosting your next visit to Waynesville! Thanks again for choosing Smoky Mountain Inn and taking the time to share your experience with us. Best, P. Shah

"Wonderful Hotel"

5
29/11/2016

Modern, clean rooms, friendly staff, good continental breakfast. Very convenient location. We will definitely stay here again! Only minor thing is the breakfast area is a little small when it's a busy breakfast rush.

"Great service and reasonable rates for our extended stay"

5
25/11/2016

In town for almost two weeks for work. I was able to stay in the same room the whole time. Great location to the smokey mountains. A great area to take in the fall colors. Easy driving distance to town. Nothing really with in walking distance. Nice folks though. Happy with our stay.

"THE best"

5
25/11/2016

No need to look any further, this is THE place to stay in Waynesville. Recently renovated inside and out. Clean, comfortable, friendly 100% rating. Located off Rt. 23/74 at exit 98. Breakfast room with plenty of choices for everyone. Plenty of outdoor seating areas. A plus is this place is pet and smoke free so the rooms smell fresh and not overpowering with air fresheners. Did I mention CLEAN!!!!! Guaranteed if you stay here, you'll return. Happy travels.

"Thanksgiving"

5
24/11/2016

Great hotel. They are super nice and so kind to us after a terrible experience the night before at another hotel. Very clean, great amenities, beautiful views...highly recommend! They also have free breakfast!

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for choosing to stay at the Smoky Mountain Inn. We are honored to have the opportunity to host your Thanksgiving holiday. This time of year in Waynesville is beautiful as the weather is slowly changing from the summer warmth to the crispy fall weather. If there is anything we can do to host your next visit to Waynesville, please free to contact us at 828-456-4402. We all hope you had a very Happy Thanksgiving. Thanks again for taking the time out of your holiday break and sharing your experience with us! Best, P. Shah

"Nice and up to date"

5
23/11/2016

Wonderful to receive check in phone c all feom front desk aftwr we were in our room for a little while. Very clean. Great shower head. Comfortable bed. Clean air filters. Wonderful to be able to adjust air so easily. One recommendation is to raise the height of the sink counter. Way to low. More luke set at accessible height and we are not in an accessible room. Friendly staff. Would add some k8nd of glutenfree protein to breakfast such as sausage, scrambled eggs, cheese cubes or slices. Include oranges in the fruit.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for choosing to stay at the Smoky Mountain Inn. We are delighted to hear that you had a wonderful experience and found our facility to be clean and comfortable. We appreciate your candid feedback and will continue to look into the various ways we can improve our offerings. Thanks again for choosing Smoky Mountain Inn and sharing you feedback with us. We look forward to seeing you again! Best, P. Shah

"Adequate"

3
16/11/2016

The room was old style but clean.Very noisy air conditioner. The front desk staff were inattentive and not welcoming. Our internet booking said check in at 3pm and we arrived at 2.50 and were told the check in wasn't until 4pm but were begrudgingly allowed to check in. Their own info. in the room said check in was 2pm! Good location for bottom of Blue Ridge Parkway and Smokey Mountain National Park

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Claire, Thank you for choosing to stay at the Smoky Mountain Inn. I am sorry to hear about your experience at our facility. Our staff works hard to ensure our guests have a comfortable stay. We will look into our collateral items and online areas to ensure they are inline with our 4pm check in time policy. If there is anything I can do, please feel free to call 828-456-4402. Thanks again for taking the time to share your feedback with us. We look forward to having the opportunity to serve you again. Best, P. Shah

"Relaxing"

5
14/11/2016

What a wonderful place to stay. Debra went above and beyond to make our stay great. This was our second stay here and we will definitely be back. It is more than just a hotel. The view of the mountains is spectacular. The locations to downtown is perfect. I would recommend this hotel to anyone who wants a great getaway.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for choosing Smoky Mountain Inn for your lodging needs. We have a very dedicated and hardworking staff as you experienced firsthand. We all try to create a calm, peaceful environment for all of our guests. Our proximity to Downtown Waynesville, Blue Ridge Parkway, Biltmore Estate and Cherokee makes us a convenient choice for travelers looking to spend time in the mountains of Western North Carolina. Thanks again for taking the time to share your feedback with us. We look forward to hosting your next trip to Waynesville! Best, P. Shah

"veery nice"

4
08/11/2016

the location is nice with a view . Check in was quick and easy the staff in all cases were very friendly . The room was very clean as was the bath, All rooms are nonsmoking but placed around the hotel were benches ,tables chairs and even two fire pits. the only downside was the breakfast there were no eggs or meats, there were waffels. check out was easy. I would stay there again if in the area

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
William, Thank you for choosing to stay at the Smoky Mountain Inn. We are delighted to hear that you found our facility to be clean and comfortable and our staff to be hospitable. We take pride in providing a relaxing atmosphere for our patrons. As you pointed out, we have increased the outdoor seating around the facility for our guests to better enjoy the mountain views. If we can help you book your next reservation with us, please feel free to call 828-456-4402. Thanks again for choosing Smoky Mountain Inn for your lodging needs. Best, P. Shah

"Wonderful Motel"

5
04/11/2016

This was a great motel. The view was great. Friendly staff, nice breakfast, welcome bag in the room, nice, thick towels, comfortable chair, great shower head in the tub, very clean. The grounds were pleasant with swings and picnic tables. The sheets fit the mattress. Would certainly stay here again.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
May, Thank you for choosing to stay at the Smoky Mountain Inn. We are delighted to hear that you enjoyed your stay and the new updates we have made to our guestrooms. As you can see, our staff takes pride in providing wonderful customer care and creating a clean, hospitable environment for our guests. If there is anything we can do to help you book your next stay, please feel free to call us at 828-456-4402. Thanks again for choosing Smoky Mountain Inn for your lodging needs. Best, P. Shah

"Wonderful place"

5
31/10/2016

Loved this place. Very clean. I'm picky and could not find anything wrong with the room. Staff could not have been more helpful . They provide water and snacks each day ,Would not even consider staying anywhere else

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Lynda, Thank you for choosing to stay at the Smoky Mountain Inn. I am glad to hear that you enjoyed your stay and found our facility to be clean and comfortable. Our staff takes pride in providing wonderful customer care. We all look forward to hosting your next visit to Waynesville! Thanks for taking the time out of your busy day to share your experience with us. Best, P. Shah

"Very Nice Place"

5
30/10/2016

Discovered this hotel after a quick trip to the area. Our room was very clean, comfortable, and quite. Would definitely stay there again if and when we are in the area again. Loved the view and the fact the motel was up on a hill from the road.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Susan, Thank you for choosing to stay at the Smoky Mountain Inn for your lodging needs. We are glad to hear that you found our facility to be clean & comfortable and our staff to be hospitable. Our staff works extremely hard to ensure our guests have a wonderful experience. As you noticed, we are located on top of mountain surrounded by the mountains and breathtaking views. Thanks again for choosing Best Western Smoky Mountain Inn.We look forward to hosting your next trip to Waynesville! Best, P. Shah

"Caring Staff, Beautiful Setting"

5
30/10/2016

The staff at this hotel is caring and helpful. The rooms and clean and comfortable. The hotel sits on a beautiful hillside with easy access to the entrance to the Blue Ridge Parkway. It is my favorite place to stay when visiting the NC mountains.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Karen, Thank you for choosing Smoky Mountain Inn for your lodging needs. Our staff is very excited to hear that we are your favorite lodging venue when travelling to Western North Carolina. We strive to create a wonderful guest experience. Given our location to various attractions such as the Blue Ridge Parkway, Smoky Mountain National Park, Pisgah National Park and numerous local waterfalls, we are becoming a popular destination for visitors. Regardless, we hope you come back to see us again, and thanks for taking the time to share your feedback with us. Best, P. Shah

"Excellent choice in the area "

5
28/10/2016

We stayed Oct 25 - 26. Our room was exceptionally clean, updated and the shower was a treat from where we stayed previously. The staff is so welcoming. The grounds are very well kept and set up to sit snd enjoy the view. They even left us bottles water and a snack in our room. We will definitely return when we're in the area. Thank you!

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Amy, Thank you for choosing to stay at the Smoky Mountain Inn. We are delighted to hear that you continue to choose our lodging facility while travelling to Western North Carolina. As you experienced, our staff takes pride in providing a clean, hospitable and relaxing environment for our guests. We hope you come back to see us again soon and spend more time with us! If there is anything we can do to help you book your next reservation, please feel free to contact us at 828-456-4402. Thanks again for choosing Smoky Mountain Inn for your lodging needs. Best, P. Shah

"Short Trip"

4
27/10/2016

As I had to be in the area for a Saturday funeral, I was not looking for a luxury hotel although the prices did not reflect this. The room was very nice as well as the staff. But I think the price of the room was outrageous. I understand that it was peak leaf season and all but this motel is not close to restaurants or any other shopping.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for choosing to stay at the Smoky Mountain Inn. I am glad to hear that you found our facility to be clean and our staff to be hospitable. The leaf colors during the fall is especially beautiful given our view, which allows you to see a panoramic view of the Smoky Mountains. We are in close proximity to various local attractions such as the Blue Ridge Parkway, Cherokee, Biltmore Estate and Downtown Waynesville. We hope you come back to see us again soon. Best, P. Shah

"They were sold out!"

5
26/10/2016

We love this hotel in the mountains and the food in the city. But sadly it was sold out this past Saturday night and has become a popular place based on the app reviews. It is also leaf peeper season in the mountains as the trees turn beautiful this time a year and people travel from far to see this. We will try again next time we're in the area. We did go by and feed apples to the donkeys at the bottom of the hill and had lunch at Bogarts. We just stopped driving early when we found out we could stay here and got a room and drove to waynesville the next day.

"A quite relaxing neat motel"

5
23/10/2016

Very easy get off and back to highway. Extremely quite. Spacious and neet room. Very friendly staff members.One of them took a picture of us seating on the swing bench in fornt of the entry door, it is only a few minutes drive to the main street of Waynesville where you can find quite a few restaurants.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn. Our location to the highway, Blue Ridge Parkway, Biltmore Estate and Historic Waynesville Downtown, makes our facility a convenient option as a rest stop for travelers and a destination for those looking to enjoy Western North Carolina's treasures. I hope you were able to notice that our staff takes pride in providing a clean, peaceful and enjoyable experience for our guests. If you need help booking your next reservation with us, please feel free to call us at 828-456-4402. Thanks again for choosing Smoky Mountain Inn for your lodging needs. Best, P. Shah

"Very Nice and Welcoming"

5
22/10/2016

An older property but redone and very nice. Friendly staff, good breakfast, easy location. Not sure it's worth the price but quieter than motorcycles in Maggie Valley. Nice view, close to shopping and restaurants. Interesting amenities on the property.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Phil, Thank you for choosing to stay at the Smoky Mountain Inn. We are excited to hear that you enjoyed your experience at our facility and found our staff to be friendly and our location to be convenient to various attractions. Thank you for giving Smoky Mountain Inn an opportunity to serve your lodging needs. We appreciate you taking the time out of your busy day to share your experience and hope you come back to see us again soon! Best, P. Shah

"Pleasant surprise"

5
21/10/2016

Located at the last minute on Trip Advisor while viewing Fall Foliage in the mountains. This motel was exceptionally clean with great views and there are several outside sitting areas to take advantage of the views and enjoy a glass of wine. For the quality of the hotel and views the pricing was exceptionally good.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Charles, Thank you for choosing to stay at the Smoky Mountain Inn. We are delighted to hear that you enjoyed the Smoky Mountain foliage with us. We have breathtaking views of the mountains and leaves, especially pretty during the fall season. We look forward to hosting your next stay in Waynesville and thank you for taking the time to share your feedback with us! Best, P. Shah

"Very nice!"

5
17/10/2016

My husband and I spent one night here and were very impressed. We normally stay at Hampton Inns when traveling, but since one wasn't near, we chose this Best Western, based on reviews. It's an older hotel, but has recently undergone renovations. Room was very clean, beds comfy, large (rainfall ?) shower head, large screen TV--an added plus was the fact that they put a complimentary bag in our room with two waters, chocolate chip cookies and popcorn for us to enjoy during our stay. There is also a microwave and small refrigerator in room. Grounds are very well kept. The staff couldn't have been nicer. I will definitely stay here again.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Ann, Thank you for choosing to stay at the Smoky Mountain Inn. We are glad to hear that you found our lodging facility to be on par, if not better than, the traditional hotels you stay at. Our beautiful location combined with a unique offering and hardworking staff provides a peaceful atmosphere for our guests. The recent upgrades, including new 49" HDTV's, rainfall showerheads, additional outdoor seating, helps create an unrivaled guest experience. We hope you come back to see us again and look forward hosting an even longer stay in Western North Carolina. Thanks again for choosing Smoky Mountain Inn for your lodging needs! Best, P. Shah

"Smokey Mountain Best Western"

5
17/10/2016

This is the only motel/inn I would consider in this area. It is clean and the setting is gorgeous ....any time of year. The staff are friendly and go out of their way to ensure my stay is satisfactory.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn. We are thrilled to hear that you consider us to be your exclusive lodging facility in the area. We are always looking for ways to create a wonderful guest experience, so we are grateful to hear that you will be coming back. If you need help booking your next stay with us, please feel free to call us at 828-456-4402. Thanks again for choosing Smoky Mountain Inn for your lodging needs and sharing your experience with us! Best, P. Shah

"Very, very pleased!"

5
16/10/2016

Our stay at Best Western Smoky Mountain Inn could not have been nicer. The staff accommodated my parents with a room adjoining mine with no steps in between. For several years I have been trying to coax them into staying here, but they were doubtful that their needs could be met better than in Canton. Comfortable beds, a wonderfully complete breakfast, and terrific service proved to them that a stay at this inn was the right move. I am both relieved and thrilled that our experience was top notch. Thank you to everyone from the desk staff to housekeeping for helping me keep my word!

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn. We are privileged to have the opportunity to meet your family's lodging needs. As you can see, our staff takes pride in providing a clean, relaxing and peaceful atmosphere for all of our guests. We continue to strive to be the best lodging facility in the area and look forward to hosting your next stay in Western North Carolina. If there is anything we can do to improve, please let us know. Thanks again for taking the time to share your feedback with us! Best, P. Shah

"Mountain views"

4
13/10/2016

Beautiful views of the mountains from room. Newly renovated room with full amenities. Grounds had festive Fall decorations and seating areas with a fire pit for outdoor enjoyment. Complimentary breakfast was included.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Sharon, Thank you for choosing to stay with us at the Smoky Mountain Inn. We are excited to hear that you enjoyed your experience and found our facility to be festive and welcoming. Our staff works diligently to ensure our guests are able to enjoy a peaceful and relaxing atmosphere. We hope you come back to see us again soon. If there is anything we can do to help you book your next reservation, please let us know. We can be reached at 828-456-4402. Thanks again for choosing Smoky Mountain Inn! Best, P. Shah

"Upgraded and outstanding for the $$"

5
08/10/2016

This is the best Best Western I have seen. Has been completely redone. Upscale rooms and furniture. Nice lobby and well maintained exterior make this a gem for the area. Good hot breakfast and great internet, pleasant staff and comfortable bed. Much more than expected for a Best Western,

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for choosing to stay at the Smoky Mountain Inn. We are thrilled to hear that you found our facility to be one of the best in our hotel brand. Our staff works extremely hard to ensure our guests have a clean, comfortable and wonderful experience. Recently, we installed new fire pits onsite for our guests to enjoy during the cool fall days. We hope you come back soon to enjoy our Inn again. Thanks again for choosing Smoky Mountain Inn for your lodging needs. Best, P. Shah

"Excellent for location and price point! Fabulous beds!"

5
08/10/2016

The Best Western Smokey Mountain Inn, was a wonderful surprise. Clean, updates rooms, with great bedding, wonderful pillows, really big flat screen TV's, Good breakfast included, and great location overlooking beautiful mountains. There was a pool, and outdoor seating at cafe styled tables and a swings love seat that allowed us to enjoy the fresh mountain air. Terrific value. We were here for a family wedding, and it really worked out well for all.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Mel, Thank you for choosing to stay at the Smoky Mountain Inn. Our staff is thrilled to hear that you found our property to be a wonderful surprise. We take great pride providing a clean, inviting and hospitable environment for our patrons. As you pointed out, we have recently made numerous updates, including our 49" flat screen HDTVs. We hope you come back to see us again soon. Thanks again for choosing to stay with us at the Smoky Mountain Inn! Best, P. Shah

"Love my weekend away..."

5
07/10/2016

This is the best Hotel I have stayed in, in a very long time! The view is amazing! Very quite, peaceful place. The staff were very nice and the room was clean! They even give you a welcome bag of goodies! Not to many places do that. The hotel has a nice swing on the grounds were you can take in all the views and relax. I will definitely stay there again in the future!

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for choosing to stay at the Smoky Mountain Inn. We are so excited to hear you had a wonderful experience at our Inn. Our location provides for breathtaking views of the Smoky Mountains as we are fortunate to be situated in the middle of the Western North Carolina. As you experienced, our staff works extremely hard to ensure our guests have a clean & comfortable environment. If there is anything we can do to improve, feel free to let us know. We hope you come back to visit us again soon! Thanks again for choosing Smoky Mountain Inn for you lodging needs. Best, P. Shah

"Great Stay"

5
26/09/2016

Loved the place, it was a very relaxing time. The view was wonderful. Clean rooms, gave you a bag of goodies, friendly staff, and kept the outside area very tidy and clean. would not hesitate to go back. One of the best Best Westerns we have stayed in.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Tonya, Thank you for choosing to stay at the Smoky Mountain Inn. We are delighted to hear that you enjoyed your experience and found our facility to be clean, comfortable and inviting. Our staff takes pride in providing a hospitable environment for our guests. If there is anything we can do to help you book your next stay with us, please feel free call us at 828-456-4402. Thanks again for taking the time out of our busy day to share your experience with us. We hope to see you soon! Best, P. Shah

"Stay of September 20 and 21"

5
25/09/2016

Loved this hotel, but most Importantly the staff. Kaye was in the lobby and proceeded to tell me about the area. Her information was instrumental in our stay. Everyone at the hotel was extremely friendly, and I mean every staff member. In addition we received two bottles of water, cookies and popcorn. Really nice perk. Wide screen tv was genuinely appreciated. The grounds were well manicured. The room was immaculate. I would stay here again, and would recommend to friends. We did not eat the breakfast buffet, but it looked good. Would give this hotel ten stars if I could.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Pat, Thank you for choosing to stay at the Smoky Mountain Inn. We are excited to hear that our staff was able to make your visit to Waynesville memorable. Kaye, our breakfast attendant, is extremely knowledgeable about the local area and can help visitors create an itinerary no matter how long or short the stay in Western North Carolina. Everyone at our Inn takes pride in our work, and we all look forward to having another opportunity to serve you. Thanks again for taking time out of your busy day to share your experience with us! Best, P. Shah

"Stay Here!"

5
25/09/2016

I can sum up this stay with two words - STAY HERE! I've never had a good experience with any Best Western stays but this property has changed my mind. When pulling in late, my husband and I noticed it is located next to a car dealership that was brightly lit. We thought, great, bright lights = no sleep but this was not the case here. Because of the way it's situated you don't even see the car lot, instead there's a pretty mountain view. Smoky Mountain Inn is an older motel that has recently been renovated and they did a marvelous job. I've stayed at 5 star hotels before that didn't offer the amenities we had here. I am a stickler for cleanliness and detail - everything here is new and clean, clean, clean! Here is what I loved about the Smoky Mountain Inn: 100% Sanitation rating in the breakfast area (the coffee was very good!) continental breakfast was included in rate Size and cleanliness of our room (we had a mountain view room upstairs with 2 queen beds) The decor of our room A gift bag in room containing 2 large water bottles, a pack of large cookies and microwave popcorn. Refrigerator and microwave Large flat screen tv (42"- 48"?) Clean sleeve for tv remote Desk and chair Large comfortable chair with ottoman Comfortable bed with plenty of pillows Tiled floors in toilet area Clean base boards and floor behind toilet Granite counter in sink area Fresh shower curtain that was hung on a rounded rod that allowed for more room when showering A HUGE shower head that had an easily adjustable water flow Plenty of thick fluffy towels A dark washcloth specifically to use to remove makeup Nicely scented soaps and lotions Plastic bag to line ice bucket A large folded paper towel to take with you in the car Trash can liners that are tied tight so when you dispose of trash they don't slip down Beautiful maintained grounds with flowers We only stayed here one night of our extended weekend getaway. It is close to the Asheville area and the Blue Ridge Parkway and makes a great home base for daily hiking and exploring. After staying in some really, really bad hotels and Inns in the Hendersonville area that cost way more, I wish we would have found it sooner and made it our home base - well, next time! Thank you to the management and staff who do such a good job at making this property so enjoyable!

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for choosing Smoky Mountain Inn for your lodging needs. We are excited to hear that you found our Inn to be very accommodating and found all of our changes/updates to be tasteful. Our entire staff spends a lot of time thinking about ways to continuously improve our offerings and we are excited to hear that you found the recent renovations to be top notch. We genuinely want our guests to be satisfied. We would love the opportunity for you to spend more time with us on your next visit to Waynesville. Thanks again for choosing Smoky Mountain Inn for your lodging needs and we look forward to becoming your "home base" in Western North Carolina. Best, P. Shah

"Excellent and friendly service"

5
25/09/2016

I spent a weekendwith a cousin at this inn. We had very comfortable, well-appointed rooms. The staff was very polite and friendly and made every effort to be helpful. I had a problem with printing out my boarding pass but, fortunately, one of the ladies at the reception found a solution.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Marlow, Thank you for choosing to stay with us at the Smoky Mountain Inn. We are thrilled to hear that you found our facility to be comfortable and relaxing. Our staff works extremely hard to ensure a clean and hospitable atmosphere. We are always looking to help out our guests where we can, so I'm glad we were able to resolve your boarding pass issue. Thanks again for choosing Smoky Mountain Inn for your lodging needs, and we hope you come back to see us again soon! Best, P. Shah

"A Lovely Stay In A Lovey Hotel "

5
23/09/2016

We were going the Waynesville area for an annual Bladder Cancer Survivor Support Meeting on Fri & Sat (9/16 & 9/17). We wanted to do some SightSeeing while in the area also. Based on some recommendations of the local BCAN Organizer we choose this hotel for our stay. We called & booked a room for five days, not knowing how long we would be able to actually stay and they were so flexible with the days, we could have left or extended as we needed. We arrived on Thursday and checked out Mon. & headed toward Asheville for a couple of days there before heading back toward the coast. This is a very lovely property located on a hill with beautiful views. They have very nice little park benches located all around so one can sit outside to enjoy the views. There is also a nice outdoor pool & small gym, but we did not take advantage of either. The overall service was OUTSTANDING, from everyone at the front desk, to the breakfast service, to Carolyn, who cleaned our room each day. A VERY NICE TOUCH was the fresh Water Bottles, Cookies & Popcorn placed in the room each day. That was a nice snack to come back to each day & also to know we could start the next day with a fresh bottle of water. The room & bathroom was spacious & very clean, and a microwave, refrigerator & free WiFi were provided. While this is not a five star hotel in Manhattan, I am giving it Five Stars & a very high recommendation because everything was right for this location & we will definitely book this hotel when we are in the Waynesville area again :-)

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
George, Thank you for choosing to stay with us at the Smoky Mountain Inn. We are so happy to see that you allowed us to be your home base during your visit to Western North Carolina. There are many nearby attractions, as you probably experienced, such as Downtown Waynesville, Biltmore Estate, Cherokee casino, etc, so we tend to be popular choice for folks coming to this area. Our front desk staff, housekeeping staff (including Carolyn) and maintenance staff, all work hard together to ensure all of our guests needs are met. We hope you come back to see us again soon! Thanks again for choosing the Smoky Mountain Inn for your lodging needs. Best, P. Shah

"My Birthday & Our Anniversary Get-a-way"

5
23/09/2016

The best hotel we stayed in on our 4 day get-a-way. Service was great, bed was very comfortable and the breakfast was good. It was a great place to stay. Would stay there again. I recommend this hotel if you are in the area.

"Gorgeous view & lovely motel"

5
22/09/2016

Situated with a beautiful mountain view, this hotel also has carefully planned landscaping that complements the setting. The rooms look to be freshly remodeled and are very atractive. It was quiet even though it sits on a hill above a noisy road. Staff are very pleasant. The breakfast was very complete in terms of items offered. An excellent value and a step above other motels in this price-range. Would highly recommend a stay here and we are "picky" about where we stay.

"Excellent Hotel"

5
22/09/2016

We stayed at the Best Western in Waynesville, NC to attend a wedding in Waynesville. The hotel was very clean, newly remodeled and hotel staff was outstanding. The beds were comfortable and the breakfast was very good. This hotel is a great stay and value. Deborah went out of her way to make sure the guest for the wedding staying at the hotel were made to feel special and welcomed. She went over and beyond to ensure that everyone's stay was outstanding. We would highly recommend this hotel to anyone traveling in this area.

"Quiet Mountain Setting"

5
21/09/2016

After a long day of hiking in the VA Mountains my next stop was Asheville. Unfortunately, It was late and everything was booked. Waynesville was a bit further than I had planned to drive but once I got to the room I was very grateful! Super clean, quiet, friendly and away from traffic. I'll definitely be back!

"Best Western Plus Plus!"

5
19/09/2016

This's hotel lived up to their website photos and more. From the minute we checked in until our checkout the next morning this was a real treat. Staff were very friendly, especially Kayeand Barbara. The room was immaculate. Believe we were in one of the newly renovated rooms - great job. Great beds, fabulous tv, and the grounds were just beautiful. With the mountains as a beautiful backdrop the views were wonderful. They also redid their pool area. Lovely little touches all around the property making this place more than just a one night stop but a destination! We'll be back.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn. We are thrilled to hear that you enjoyed your visit and found our staff to be friendly and helpful. We all take pride in providing a comfortable, clean and hospitable environment for our guests. As you pointed out, we have renovated our entire facility and glad to hear that you enjoyed the recent upgrades, including the 49" HDTVs. If you need help booking your next stay, please feel free to call us at 828-456-4402. We look forward hosting your next trip back to Waynesville! Thanks again for choosing Smoky Mountain Inn for your lodging needs and sharing you feedback with us. Best, P. Shah

"Great location, Great service"

5
16/09/2016

A typical motel with a not so typical family friendly ambiance. A super friendly staff. The grounds make for a pleasant atmosphere and the views are gorgeous. The location is perfect - close to town, expressway if you care to go to Asheville or a short skip over to the Blue Ridge Parkway and Smoky National Park.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Troy, Thank you for choosing to stay at the Smoky Mountain Inn. We are delighted to hear that you enjoyed your experience and found our staff to be like family. I hope you were able to notice that we all work extremely hard to ensure that you and all of our guests have a wonderful experience. Our location to nearby attractions, such as Biltmore Estate, Pisgah National Forest, and Downtown Waynesville, among other attractions, makes us a popular choice for travelers. Thanks again for choosing Smoky Mountain Inn for your lodging needs and taking the time to share your experience with us. Best, P. Shah

"rest amidst turmoil"

4
15/09/2016

Instead of toughing it out when we had water problems at home, we stayed here. Older in structure, the motel is clean and quiet, ample in size, and a nice continental breakfast is offered. Barbara will welcome you at the front desk and make you feel like kin. The cleaning staff is very efficient.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for choosing to stay at the Best Western Smoky Mountain Inn. I am delighted to hear that you enjoyed your visit at our facility and found our staff to be like family. As you can see we all work extremely hard to ensure our patrons have a wonderful experience. We hope your maintenance issue at home is resolved quickly, but if you or your family needs to a place to stay, you can always call us your second home. We appreciate you taking the time out of your day to share your experience with us. Thanks again for choosing Smoky Mountain Inn for your lodging needs. Best, P. Shah

"Quiet, Hidden Paradise"

5
06/09/2016

This is one of my favorite places to stay, tucked on top of a hill with a gorgeous exterior and breathaking views. Sharply-dressed Pratik checked me in with unmatched warmth and professionalism. The room was clean, well-appointed, and comfortable. Fast internet, hot shower, cozy bed, big TV. This hotel is a great value - I'll definitely stay there again.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
John, Thank you for choosing to stay with us at the Smoky Mountain Inn. We are certainly glad to hear that you enjoyed your experience at our Inn. It was certainly a pleasure to meet you and have the opportunity to accommodate your lodging needs. I hope you were able to also notice that we all take pride in providing a comfortable, relaxing environment for all of our guests, including yourself. I am glad to see you like the recent upgrades and the amazing view from our facility. Thanks again for taking the time out of your day to share your experience with us. We look forward to seeing you again soon! Best, P. Shah

"Clean, affordable, friendly place to stay!"

5
05/09/2016

Nothing fancy about this hotel but if you are looking for a clean, affordable spot, this is the place for you. The staff is very friendly and accommodating. Beautiful mountain views and lovely landscaping.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Terry, Thank you for choosing to stay with us at the Smoky Mountain Inn. We are delighted to hear that you found our facility to be clean and welcoming. As you described, our staff takes pride in providing a unique guest experience whether its through our knowledge of local attractions or our dedication to providing a meticulously landscaped Inn on top of the mountain. Thanks for taking the time out of your schedule to share your feedback with us. We look forward to hosting your next visit to the Smoky Mountains. Thanks again for choosing the Smoky Mountain Inn! Best, P. Shah

"nice stay"

4
04/09/2016

the hotel is clean and the room and all of the decor seemed new and up to date, modern. The showered was great, the space at the bathroom sink was nice and the bed was comfy. Overall a very nice stay.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn. We are delighted to hear that you enjoyed the guestroom upgrades, including the new furniture decor and the showerheads. Our staff takes pride on providing a clean, peaceful and comfortable stay for all of our patrons. If you notice anything we can improve upon, please let us know. We look forward to hosting your next stay in Waynesville, NC. Thanks again for choosing the Smoky Mountain Inn. Best, P. Shah

"Beware of the mice "

2
01/09/2016

Stayed here a few months ago and had a great experience, so we decided to stay here again. It's a convenient location and much more affordable than hotels on the Blue Ridge Parkway or Asheville. This time we stayed there our experience wasn't so great. Around midnight my wife heard strange noises & woke me. We discovered some mice moved in! We called the front desk and they handled it well & moved us to another room. No mice that we were aware of until we awoke in the AM to find mice dropping all over the furniture.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for choosing to stay at the Smoky Mountain Inn. Most guests, like yourself, find our location to be convenient to various locations, such as the casino in Cherokee or the Biltmore Estate. To address your concern, we have a rigorous pest control plan and our pest controlling company, EcoLab, makes continuous preventative maintenance trips to our Inn. We are confident that any issues you encountered have been rectified and invite you to stay with us again. We will be happy to discuss any details with you directly. Thanks again for choosing Smoky Mountain Inn, and we look forward to hosting your next trip to Waynesville. Best, P. Shah

"Mountain Jewel"

5
30/08/2016

Great three night stay, beautiful mountain views, updated and well maintained property, well designed and maintained grounds, inviting outside seating areas. Clean room, friendly staff. Highly recommend.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
James, Thank you for choosing to stay at the Smoky Mountain Inn. I am happy to hear that you enjoyed your experience at our Inn. Our staff works diligently to ensure our guests have a unique visit when traveling to the Smokies. We have recently increased our outdoor seating, so our guests can enjoy the mountain view. If there is anything we can do to improve, please let us know. We look forward to hosting your next trip to Waynesville. Thanks again for choosing Smoky Mountain Inn for your lodging needs. Best, P. Shah

"Great choice"

4
29/08/2016

We were pleasantly surprised by how nice this hotel was when we pulled off the highway and asked for a room with two queen beds. All of the staff were friendly and professional, and seemed to take pride in their jobs and the hotel. The room was very comfortable with a small bathroom but super shower. We couldn't get the bedside lamp to work and the desk clerk came up right away to fix it for us. The continental breakfast was okay. My least favorite part of the stay. Favorite part is the view and landscaping. Beautiful!

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for choosing to stay at the Smoky Mountain Inn. Our staff is excited to hear that you found our hospitality to be welcoming and inviting. We all take pride in providing a wonderful guest experience and ensuring all of our guests needs are met. We hope you come back to enjoy our hospitality and the picturesque view from our balcony and picnic areas. We appreciate you taking the time out of your day to share your experience with us and look forward to hosting your next trip back to Waynesville! Best, P. Shah

"Professional"

5
29/08/2016

Very clean, well maintained and extremely helpful staff. Located on a hill above a car dealership but it is screened out and the views of the mountains are excellent. Would recommend. My only complain is the internet service but I have an older Ipad so it may be my problem rather than their server. Newly decorated and painted. Great value.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
David, Thank you for choosing to stay with us at the Smoky Mountain Inn. We are delighted to hear that you enjoyed your visit and you found our staff to be helpful. We pride ourselves on providing a clean, comfortable and peaceful atmosphere. We typically do not have issues with our internet, but to verify, I have also reached out to our network provider. If you run into any internet issues, we have a technical group available 24/7 that helps all of our guests with connectivity. Thanks again for choosing the Smoky Mountain Inn for your lodging needs. We look forward to seeing you soon! Best, P. Shah

"Nice view"

4
24/08/2016

This was a very nice hotel with a very friendly staff. Everyone who I dealt with went out of their way to deal with any issues that I had and the view from the balcony outside our room was breathtaking. The rooms were also very nice and are in the process of being upgraded on top of it. I would stay here again in a second.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Richard, Thank you for choosing to stay at the Smoky Mountain Inn. In addition to our breathtaking view, we are thrilled to hear that our staff was able to make your experience even more enjoyable. We work diligently to ensure our guests have a memorable visit. We are close to completing our the facility renovation, and I am confident that you will enjoy our Inn even more once we finish upgrading the bathrooms. Thank you for taking time out of your schedule to share your experience with us! We look forward to hosting your next stay in Western North Carolina. Best, P. Shah

"A Good Place to Stay"

4
22/08/2016

We stopped here coming from the Tail of the Dragon on our way to Sliding Rock. This is a nice comfortable motel with a pleasant and helpful staff. It is a little tricky to find but some key directions from the staff made it easy.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for choosing to stay at the Smoky Mountain Inn. We are glad to hear that you found our location to be central and convenient to various outdoor activities in Western North Carolina. Our staff takes pride in providing a clean, comfortable and peaceful experience. If there is anything we can do to improve, please let us know. We look forward to hosting your next trip back to Waynesville. Thanks again for choosing to stay at the Smoky Mountain Inn! Best, P. Shah

"Beautiful Grounds, Great Empolyees!"

5
17/08/2016

Everything about the hotel was nice. Little places to sit and take in the scenery. Beautiful flowers all around. Nice room. Even a little bench outside our door to watch the world go by. I mentioned to a couple of the employees how nice the hotel was and they both said "thanks, it is a team effort". Teamwork has made this the nicest hotel we stayed in for our weekend trip to North Carolina!

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Sharon, Thank you for choosing to stay at the Smoky Mountain Inn. Our staff takes pride in providing a clean, relaxing and peaceful experience. It certainly takes a great team to run our Inn. We are very fortunate to have loyal and diligent team. We have also substantially increased our outdoor seating to take advantage of our breathtaking scenic views of the Smoky Mountain Inn, so it's great to hear that you enjoyed your outdoor experience at the Inn. Thank you choosing to stay at the Smoky Mountain Inn and taking your time to share your feedback with us! Best, P. Shah

"Returned once again"

5
17/08/2016

This is the 5th or 6th time we have stayed at Best Western Smoky Mountain Inn,I lost count.When I called to reserve a room I spoke to Debra and requested the same room that we had every year that we been there. We always call three months ahead and Debra made sure we had the room.We met her last year and she has always been friendly and helpful.We spoke to Jennifer quite a bit and she was also very friendly and helpful.We needed to have the tires on our car balance and she told us about a place that we could trust.She was right and with in a hour and a half we had the tires balance with a very reasonable price. This is and older motel but very well maintained.The outside and the grounds always look nice.They have added more tables and chairs for people to sit and relax out side.The rooms was always nice but they have upgraded with new carpet,lights, 39 inch tv"s microwave and many other things.When the new owners took over two years ago we wonder if they would keep the motel looking nice like Jay and the old owners did. Well they have and made a lot of improvements .All of the workers including maintenance and house keepers was very nice. Most of the time we will stay for four nights. Waynesville is a very nice to visit. And while we are there we will visit the other towns.We we stay in August we will drive to Burnsville NC. for their craft fair.We like a room on the second floor facing the mountains. If we return next year we will stay here again.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for continuing to choose to stay at the Smoky Mountain Inn. I am glad to hear that you like the recent renovations that we have completed at our facility, including new carpeting, furniture, lighting, microwaves, refrigerators and 49" HDTV's. The same ownership has been in place in the previous 30 years; however, the previous manager decided to retire couple of years ago. Our staff is delighted to hear that you found the facility to be even better. We appreciate your continued loyalty to Smoky Mountain Inn and look forward to hosting your next stay! Best, P. Shah

"not trained staff"

3
17/08/2016

Learn the laws on a service pet they do not know the laws on this matter at all. lady at desk at check in was quite rude. I hate that things are this way because the hotel is nice and the view amazing

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Tracie, Thank you for choosing to stay at the Smoky Mountain Inn. I am sorry to hear about your experience - we allow service animals as required by law. In fact, we had numerous police service animals at our facility the prior week. Since your experience, we have reviewed our service animal policies with our staff. We hope you give us another opportunity to serve your lodging needs. Our staff thanks you for choosing Smoky Mountain Inn and taking the time to provide your feedback. Best, P. Shah

"Nice Stay"

5
16/08/2016

Very pleased with our stay at this hotel. Everything has been remodeled. The entire hotel looks great. The view from the hotel is very nice and the grounds are very cared for. All the staff seemed very friendly and helpful.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for choosing to stay at the Smoky Mountain Inn. We are delighted to hear that you enjoyed your experience and found our facilities to be welcoming. Our staff takes pride in providing a clean and relaxing environment for our guests. Thanks again for choosing to stay at the Smoky Mountain Inn and taking the time to provide feedback on your stay. We look forward to hosting your next visit to Waynesville! Best, P. Shah

"Difficult to find but well worth the effort."

5
15/08/2016

This is a older hotel however the maintenance has kept it in excellent shape. We have generally found these BW hotels to be rather in need of updating. We interfaced with the day time maintenance man and desk girl, both were super with great attitudes and leaned over to make us comfortable. The hotel is hard to see from the main road but worth the search.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
William, Thank you for choosing to stay at the Smoky Mountain Inn. As you noticed, we are secluded and nestled within the Smoky Mountains. We are fortunate to have a wonderful staff that look for ways to ensure our guests have a unique experience. Thank you for taking the time out of your busy day to ensure to share your experience with us. We appreciate you choosing to stay with us and look forward to hosting your next visit to Western North Carolina! Best, P. Shah

"Moderate priced property with great lights..."

4
13/08/2016

We are in Waynesville for a couple of days visiting relatives and selected this place based on its location and positive reviews on TA. We arrived in Waynesville around 11:00 and went to lunch. I called the hotel and asked if an early check-in would be possible. Jennifer, at the front desk, asked me to call back at 13:00 and she would do her best to secure our category room. I called at 13:01 and she told me to come on over, they were waiting for us. Great customer service. We checked-in and were directed to room 234 on the back side of the property. The front side has nice mountain views and would be the preferred location, but we live on a mountain top in Tennessee and can forgo one night without a spectacular view. I was impressed upon entering our newly refurbished room with the excellent lighting. All table lamps were bright with additional good lighting in the bath area. The furniture appeared to be new with a large flat screen TV with high definition signal, medium size refrigerator and freezer, nice work area again with good lighting and electrical outlets for the our toys and a microwave oven. There was a nice welcome package that included two large bottled waters, cookies and microwave popcorn. The two queen beds were comfortable with an assortment of pillows to choose. The toilet bath area is a little on the small side, but the separate vanity and sink work well. The free WiFi is efficient with a download speed of 25Mbps and an up speed of 5Mbps. It handled all four of our devices running at the same time. The weak spot of this property is the included breakfast. The dining area is too small for this size property. You have your usual assortment of "continental" breakfast items with a waffle station attached. The orange juice was watered down. The wife decided to make some toast in the commercial toaster and set off the fire alarm. The attendant waved a towel in front of the sensor until the noise ceased. At least we were early enough so that there was not a major evacuation of the lobby. This is a nice property just off a major highway. The access to the hotel is a little tricky with a round-about prior to the entrance. If you have a good GPS you should have no problem. We will pick this place again if we have plans to spend the night in the Waynesville area. Our senior citizen rate was $116.00 for the night.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Richard, Thank you for choosing to stay at the Smoky Mountain Inn during your recent visit to Western North Carolina. I am glad to hear that you enjoyed the recent upgrades we have made to our facility, including the new furniture, carpet, lighting, television along with many other changes. We have doubled our breakfast seating capacity from our previous size, but due to our location in Smoky Mountains, we are prevented from expanding any further; however, we do offer numerous amounts of outdoor seating, so our guests can enjoy the breathtaking views of Smoky Mountains while eating breakfast. We hope you have an opportunity to come back to visit us soon! Thanks again for taking time to share your feedback with us. Best, P. Shah

"Awesome staff...especially Jennifer!"

5
12/08/2016

Newly remodeled rooms, friendly staff, all my requests were met except opening the breakfast area at 6:45am . . . it doesn't open until 7:00am . . . as a construction worker I am usually out the door working by then!

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Brian, Thanks again for choosing to stay with us at the Smoky Mountain Inn. I'm glad to hear that you enjoyed our recently updated rooms and found our staff to be hospitable. We try to accommodate our guests and have breakfast bags for those that would like breakfast earlier. Alternatively, we would be happy to work with you and your group to coordinate dining options that would be suitable. Feel free to contact my Front Desk Manager, Debra, or myself to further discuss. We can be reached at 828-456-4402. We thank you for choosing to stay at the Smoky Mountain Inn, and we look forward to serving you again! Best, P. Shah

"Love this hotel!"

5
09/08/2016

This hotel is awesome! I stayed here for the triathlon in Lake Logan and I had my own parking space. Parking was a few steps out the door. Since I had a lot of stuff to unload, this was a huge convenience. I received a bag with 2 bottles of water, popcorn and cookies. The next day the items were replaced. Who does this?! The rooms were recently renovated. The shower has an adjustable shower head. The refrigerator has a freezer. The bed was comfortable and the scenery is beautiful. The hotel is next door to shopping and restaurants. It is a great hotel!

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Carol, Thank you for choosing to stay at the Smoky Mountain Inn. We are always excited to host participants of the annual Lake Logan triathlon. I am so happy to hear that you liked the recent renovations we have completed at our Inn. We updated numerous amenities, including a larger breakfast area, a new fitness center and outdoor seating. Our staff is certainly looking forward to hosting your group again next year. Thanks again for taking the time and sharing you feedback with us! Best, P. Shah

"B.W"

5
06/08/2016

If your're vacationing in the Smokey Mountains area and traveling East, I highly reccomend staying here,Friendly and helpful staff, very beautiful and peaceful setting. Will visit this location again in the near future.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Ronald, Thank you for choosing to with us at the Smoky Mountain Inn. We are excited to hear that you had a wonderful experience at our facility. I hope you were able to see that our staff works extremely hard to ensure a wonderful guest experience. If there is anything we can do to improve upon, please let us know. We look forward to hosting your next stay at the Smoky Mountain Inn! Best, P. Shah

"Awesome"

5
01/08/2016

The entire hotel was clean and inviting. The rooms were large and fresh appearing. The hotel staff went out of it's way to make you feel welcome. The pool was a great benefit after riding the roads on a motorcycle everyday.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Todd, Thank you for choosing to stay at the Smoky Mountain Inn and allowing us the opportunity to serve your lodging needs. Our staff works extremely hard to ensure our guests have a wonderful stay. We pride ourselves on providing a clean, comfortable and peaceful environment. We hope you come back soon to enjoy our Lodge and the scenic motorcycle trails around our Inn! Thanks again for choosing Smoky Mountain Inn and sharing your experience. Best, P. Shah

"Disappointed "

2
26/07/2016

The good things first. Pet friendly. An excellent and friendly staff. Now for the not so good. Checked in and toilet would not flush. Moved to another room and the tub does not drain properly. Ankle deep in water before you can complete a shower. AC has to run on high to keep the room temperature comfortable, very noisy. We booked for 4 nights and will probably stay the entire time but I will not be staying here in the future.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Luther, thank you for sharing your experience on TripAdvisor. Unfortunately, it seems you may have us confused with another lodging facility. While we understand issues in guestrooms may occur time-to-time, we have a wonderful maintenance team that resolve guest issues immediately - your toilet and drain issues would have been fixed at our Inn. Also, we are not pet friendly and our AC units are quiet as they all have been recently updated. We welcome you to stay at the Best Western Smoky Mountain Inn. If you call 828-456-4402, our team will be happy to help you make a reservation at our facility! Thanks, P. Shah

"WHAT A GREAT GETAWAY!!!"

5
25/07/2016

The perfect location for a quite getaway. Everything we wanted to see and do was within close proximity of the resort. The staff was friendly and the place was very clean and kept serviced, even daily bottles of water, popcorn and cookies. Even though we had a lot planned for both trips, I could have enjoyed just hanging out, looking at the view, swinging in the swing and swimming in the pool. I will definitely stay here again.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn. Our staff is excited to hear that we were able to make your vacation a great experience. We all try hard to ensure our guests have a hospitable, relaxing and peaceful stay at our lodge. Our isolated location on the hill provides for a unique atmosphere that cannot be replicated. We hope you come back to see us again and have spend more time at our Inn. Thanks again for taking the time and sharing your experience with us. Best, P. Shah

"Awesome hotel staff"

5
21/07/2016

This hotel is extremely clean, has a lovely hotel staff, very quiet, and has a fantastic view of the Smokey Mountains. The rooms are nicely furnished and comfortable. The location is a short scenic ride to Asheville, Smokey Mountains National Park, Cherokee, and Main Street in Waynesville. We highly recommend this hotel.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Eileen, Thank you for choosing to stay at the Smoky Mountain Inn. We are grateful you have given us an opportunity to serve your lodging needs. As you pointed out, our proximity to major attractions, such as Asheville, Smoky Mountain National Park, Blue Ridge Parkway, Cherokee, and Downtown Waynesville, makes our Inn a convenient & popular choice for travelers coming to experience Western North Carolina. If there is anything we can do to help you book your next stay with us, please feel free to call 828-456-4402. Thanks again for choosing Smoky Mountain Inn. Best, P. Shah

"Best - Best Western Yet"

5
21/07/2016

Awesome service. Morning check out person was a little cranky but everything else was top notch. Awesome place to stay. Beautiful view. Excellent breakfast and accommodations. Would go back with no hesitation.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Carla, Thank you for choosing to stay at the Smoky Mountain Inn. We are glad to hear you had a great experience at our facility. Our staff works diligently to ensure our guests have a hospitable, comfortable and relaxing stay. I will look into your comment about the check-out process, but I assure you that is not typical experience for our guests. Thanks again for taking the time to share your experience with us. We look forward to hosting your next trip back to Western North Carolina. Best, P. Shah

"Vacation"

5
19/07/2016

This hotel has beautiful landscsping. Love all the potted olants. The view is amazing. The staff is extremely friendly. We got a complimentary bag of water, popcorn and cookies. The coffee is available all the time and the picnic tables located around the hotel offer a great site for enjoin morning coffee. The room was a modern update and extremely clean. Wonderful mattress and big shower with adjustable shower head. The breakfast is a typical continental one. But they at least have hard boils eggs. Recommend this hotel for sure.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Tonya, Thank you for choosing to stay with us at the Smoky Mountain Inn. We are thrilled to hear that you enjoyed your stay and loved the landscaping, the breathtaking mountain views and the recent renovations we have completed. If there is anything we can do to improve, please let us know. We can be easily reached at 828-456-4402. Thanks again for taking the time to share your experience with us. We look forward to seeing you soon! Best, P. Shah

"Smokey Mountain Hiking"

3
17/07/2016

If you need a clean, economical and efficient stay in Waynesville this is the place. The staff are friendly and very accommodating. It is close to restaurants and shopping and you will find it has good value.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Armando, Thank you for choosing to stay with us at the Smoky Mountain Inn. I am glad you were able to see that our staff takes pride in providing a clean, comfortable and relaxing environment for all of our guests. We are extremely fortunate to be located in Waynesville, "The Gateway to the Smokies," which offers numerous eateries and eclectic shops in the Downtown Historic District. We hope you come back to see us again and enjoy all the activities our area has to offer. Thanks again for sharing your experience with us! Best, P. Shah

"Very Nice Hotel"

5
17/07/2016

I would stay here again! The staff was so nice and helpful. The breakfast was decent. The room was very pleasantly decorated and comfortable. I like all the pillows on the beds and tv was nice as well.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for choosing to stay at the Smoky Mountain Inn. We are glad to hear that you found our Inn to be clean and quiet. It sounds like you had an opportunity to interact with our staff; I hope you were able to notice that we all take pride in providing wonderful customer service and a memorable guest experience. If there is anything we can do to improve, please let us know. We look forward to hosting your next trip to Waynesville! Thanks again for choosing to stay with us at the Smoky Mountain Inn. Best, P. Shah

"Loved this Best Western"

5
16/07/2016

Motel was very clean but just needed more breakfast area. Room was clean. Nice large T.V.. Bathroom was clean. Loved the towels and the extras's they gave. Located up on a hill. Great view. Beautiful outside area. Will be back.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Darlene, Thank you for choosing to stay at the Smoky Mountain Inn. We are so glad to hear that you found our Inn to be clean and comfortable. We are almost complete with our room upgrades, and glad to hear that you enjoyed the changes we have made so far. In addition to building a larger breakfast area, we have also provided outdoor seating, so guests can sit outside and enjoy breakfast while watching the sunrise. We hope you come back and see us again soon. Thanks again for choosing the Smoky Mountain Inn for your lodging needs! Best, P. Shah

"Great stay!"

5
15/07/2016

This motel is very clean and the beds are very comfortable! The view of the mountains from our room was spectacular! This is the best place to stay in Waynesville, NC! This little town has many interesting shops! We'll be back...

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Barb, Thank you for choosing to stay at the Smoky Mountain Inn. I'm glad to hear that you enjoyed your experience at our facility. Our staff works extremely hard to ensure our lodge is well maintained, clean and peaceful in hopes of creating a unique mountain getaway experience. We are fortunate to be located in quaint Town of Waynesville, which offers numerous eateries, various shops and beautiful scenery. We hope you come back soon and we look forward to hosting your next stay in Western North Carolina! Best, P. Shah

"Great Mountain View"

5
14/07/2016

Very clean, updated hotel with a great view and friendly staff. Would definitely stay there again! Nice restaurants in the quaint town of Waynesville along with local crafts. it is about 10 miles off the interstate but well worth the slight diversion if travelling I-40.

"Perfect!!!"

5
13/07/2016

Our stay at the Best Western Smoky Mountain Inn was excellent!! Our room was very nice, spacious, and clean. The grounds were immaculate, flowers were gorgeous and simply put--- it was a breath of fresh air!!!! There were benches, picnic tables and swings all around on the property to enjoy sitting outside looking over the mountains. The entire staff was very friendly and accommodating. We thoroughly enjoyed our stay and would highly recommend this hotel for anyone traveling to the area looking for a great accommodations. VERY VERY PLEASED!!!!

"Hidden jewel in Waynesville"

5
12/07/2016

The picture attached is the view from our room - overlooking the swimming pool and the mountains. The Best Western Smokey Mountain Inn in Waynesville is one of the nicest Best Westerns we have stayed in while on the road. Even tough this motel is older, it has been kept in excellent condition. The beds were very comfortable. Very nice landscaping surround the motel with sitting areas and picnic tables. The breakfast area is small, but the food was good and well presented.

"Peaceful and serene "

5
11/07/2016

The first thing l noticed when driving up to this BW was the immaculate grounds...well kept, lovely flowers and several benches scattered throughout the landscape. Our room was immaculate as well. Comfy beds, clean bathroom and plenty of linens. Like others have stated, you are so close to the town and its charming amenities, yet it's quiet and peaceful here. If you can, wake up early to view a beautiful Smoky Mountain sunrise...table and benches provided near the BW sign. Breakfast was satisfying and staff was helpful and friendly. Also loved the donkeys at the barn near the entrance and enjoyed watching the fat squirrels eating from the bird feeders! All in all, was a great experience here!

"The view from our room was beautiful. The hotel grounds are immaculate and landscaped throughout."

5
10/07/2016

The view of the smokey Mountains is spectacular! It is secluded from commercialism, yet close to everything! The breakfast choices are very satisfying. The surroundings are very serene. The staff is very friendly and accommodating! The rooms and the grounds are landscaped beautifully and are immaculate! I cannot recommend this hotel highly enough.

"Hidden gem!"

4
10/07/2016

We booked this mainly based on cost, as we were actually visiting Hendersonville. So glad we got to take a beautiful ride through Pisgah forest (Hwy 276) to Waynesville and this quaint motel with a gorgeous mountain view, away from the commercial strip. Room was clean and comfortable. Staff could not have been friendlier! Would give 5 stars, but that would falsely imply luxury. Basic value accomodations, done perfectly is the best description.

"Outstanding - Helpful staff - Easy access - close to town "

5
09/07/2016

The room was clean. The view was spectacular. The staff were tremendously helpful and friendly!! Close to Waynesville. Easy access to the scenic Blue Ridge Mountains scenic drive. The price was a tad high... But I guess you get what you pay for ????

"Daphne, Linda, Jan and Kim"

5
09/07/2016

Centrally located for sightseeing in every direction. Very friendly staff, comfortable room with all the amenities, gorgeous landscaping, and inviting pool! Great price!!! Awesome, awesome, awesome! Best Western Always!!

"The Best Deal along I 40 in NC."

4
05/07/2016

Although we stayed for just one night passing through the area and have stayed at several other chains and B & B's in the area this Best Western will get our business again. Close to Waynesville and environs for exploring and ease of returning. It has just undergone refurbishing from the carpet to the mirrors. Buffet breakfast mostly carbs. We ate at the local restaurant across from WalMart. They will get a repeat visit too.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Rosie, Thank you for choosing to stay with us at the Smoky Mountain Inn. We are delighted to hear that you gave our Inn a chance to meet your lodging needs. I hope you were able to see that our staff takes great pride in providing a clean, peaceful and relaxing environment for our guests. We have numerous highly-regarded local eateries in close proximity, so our location is extremely convenient. We look forward to hosting your next trip back to Waynesville! Best, P. Shah

"Great Little Treasure"

5
05/07/2016

Clean, comfortable, friendly, convenient, quiet. A nice affordable place to stay for a weekend or a week. Staff is very friendly and helpful. Be sure to check out the donkeys at the bottom of the hill. WE stay here whenever in the area.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Carol, Thank you for continuously choosing to stay with us at Smoky Mountain Inn. As always, we enjoy hearing feedback from our loyal guests. I hope you have enjoyed seeing the progress on the facility our staff has made since you started staying here. If there are any suggestions on how we can improve, please let me know. I hope you had a chance to feed the donkeys at the bottom of the hill. I heard they like sliced apples. We look forward to seeing you again! Best, P. Shah

"Great Hotel in Smokey Mountains"

5
05/07/2016

We've stayed at this hotel twice now and both times have been great! Staff is wonderful and the rooms are nice and clean. The property has a nice feel as they have it decorated nicely. They even leave you a little treat bag in your room. I highly recommend staying at this hotel!

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Suky, Thank you for continuously choosing the Smoky Mountain Inn for you lodging needs. We especially love to hear feedback from our repeat guests. We are almost complete with our upgrades to our Inn and glad to hear that you like the new touches we have finished so far. Thanks again for choosing to stay at the Smoky Mountain Inn and sharing your feedback with us! We look forward to seeing you again. Best, P. Shah

"Our 45th anniversary trip"

4
04/07/2016

We were planning to stay in the waynesville nc area the fri and saturday before july 4. After checking several trip advisor reviews for this area, i was horrified at so many other hotels and lodges. The repeated complaints of nasty, outdated rooms and facilities and unfriendly and rude staff at these other places had me reluctant to book anywhere. But going on the good reviews of this Best Western, i took the chance. My only complaint was with taxes, etc our 2 night was $200 each night. I thought this was high since the night before we spent the night in asheville hotel indigo for about the same price. (Also they upgraded us to a 12th floor suite when they asked why were visiting. After telling them, we were given the suite upgrade complimentary). But this best western is everything the other reviews state. Beautiful grounds, with lots of flowers. Friendly staff of all we came in contact. Room was extremely clean and comfortable. Had a nice view of the mountains and pool etc. (im not sure but i dont think other side of inn would had the mt views our side did. The water and snacks were a nice room extra. The breakfast was continental style but generous in choices. They also were gracious when us late movers went past the 10 am time for breakfast. We would definitely stay here again and recommend to others.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Congratulations on your 45th Anniversary and thank you for choosing to stay with us at the Smoky Mountain Inn. I'm so happy to hear that you decided to spend this special moment in your lives with our staff in Waynesville. Our staff takes pride in providing a clean, peaceful and relaxing environment for our guests, and our proximity to tourist locations continues to make us a popular choice for visitors coming to the area. Our staff is pleased to hear that we were able to make your 45 Anniversary memorable. Thanks again for choosing to stay with us at the Smoky Mountain Inn and congratulations again for the milestone you both have achieved! Best, P. Shah

"great location, beautiful view"

4
03/07/2016

we weren't sure where we were going to stay for the night came across this town decided to stay very nice rooms and great view very friendly staff had rags in the lobby to clean off the motorcycles. I thought that was a nice touch. Had cookies and fresh coffee in the lobby. The rooms were nice and clean and they had a breakfast. Would stay here again.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn. While travelling, I understand you have many lodging options, so we are happy that you gave our Lodge an opportunity to serve your needs. We are fortunate to be able to be located in the Town of Waynesville, which offers numerous shops and eclectic eateries. We hope you come back to see us on you return trip. Thanks again for taking the time to share your experience with us! Best, P. Shah

"Extremely clean!"

5
28/06/2016

This is one of the cleanest places we've stayed! Staff goes out of their way to make your stay the best! Bed was one of the most comfortable yet! Grounds are very kept and maintained. View of the mountains is incredible!

"Excellent lodging with mountain views"

5
28/06/2016

This is a beautiful property that is immaculately kept. The room was spotless and even the grounds were a showplace. The amenities were plentiful; they even dropped off bottles of water and a bag of microwave popcorn after we checked in. There is an exercise room and a swimming pool next to the parking lot. The room had a refrigerator as well as microwave. We were able to park just outside the room. A continental breakfast was included, with apples, bagels, waffles, cereal, yogurt, pastries, coffee, tea, milk, orange juice, etc. It is just a couple of miles from Waynesville, one of our favorite small towns to visit and browse the many small shops. And of course it is the "Gateway to the Smokies", so Maggie Valley, Cherokee, and the Blue Ridge Parkway are nearby. The highest spot on the parkway is a few miles away heading toward Asheville (a most photographed spot). Motorcyclists will find a basket of cleaning rags in the lobby.

"Short but Sweet"

5
27/06/2016

This is a really nice place to stay. The grounds and building were very well maintained. All the staff we came in contact with was very friendly and helpful. We felt welcomed, comfortable and relaxed. A gift bag of water bottles, cookies and popcorn was brought to our door soon after we checked in. The room itself was spacious, nicely decorated and well-equipped. Plenty of towels! The location is great....outside of town on a hilltop with a wonderful view of the mountains. We paid a bit more than we usually do for a room, but the value was good and we would recommend it.

"Hilltop, mountain view, friendly,relaxing and flowers too :)"

5
27/06/2016

The Best Western Smoky Mountain Inn is definitely one of our destination motels !! When we travel to the Blue Ridge Parkway or any place we might be visiting in this part of North Carolina we will always spend the night here. This is absolutely one of the prettiest, relaxing, comfortable hotels we have ever stayed in. It sits on a small hilltop overlooking the mountains, what a beautiful view plus the landscaping is wonderful, flowers everywhere. The hotel itself is very attractive with a second story balcony but you can park behind the motel and directly enter the second floor. The rooms are spacious and attractive, the beds are very comfortable. The hotel crew is great, everyone is very friendly and considerate. The only thing I would like to see improved on is the breakfast, it is typical continental but it's still good. I give them an A+ all-around !!

"Newly renovated and excellent staff"

5
25/06/2016

this is an older style motel, but very recently renovated. Rooms are decorated nice, bath fixtures are new and very clean. I travel a lot and slept the best at this hotel I have slept in 6 months. Pillows were great. Not too fluffy, just right. Breakfast bar was all carbs. Doughnuts, breads, waffles. Wish they had eggs and bacon. They had yogurt and boiled eggs in the fridge, but not what I wanted. Overall I liked it and will stay there many more times.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
David, Thank you for choosing to stay with us at the Smoky Mountain Inn. We are delighted to hear that you enjoyed our facility. Our staff works extremely hard to ensure that our facility stays well maintained. I appreciate your feedback on breakfast; we are continuously trying new items and grateful for your feedback. If there is anything we can do to help you plan your next stay, please feel free to call us at 828-456-4402. We look forward to hosting your next trip back to Waynesville. Thanks again for choosing the Smoky Mountain Inn. Best, P. Shah

"Excellent choice in Waynesville"

5
21/06/2016

This pretty property sits high on a hill overlooking mountains and valley. It is two story with outdoor corridors, but parking is on both the upper and lower levels, so you don't have to use stairs. There is no elevator. Our room with two queens was large and included a refrigerator and microwave. Mattresses were excellent. Breakfast is included, and was adequate. The hotel staff was very accommodating and pleasant.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Tom, Thank you for choosing to stay with us at the Smoky Mountain Inn. Since our Inn is built upon a mountain, we have ground floor access to both the first and second floors (second floor can be entered via the upper parking lot in the rear). We have recently upgraded our rooms and glad to hear that you enjoyed the refrigerator/freezer and microwave. If there is anything we can do help you book your next trip to Waynesville, please feel free to call us at 828-456-4402. Thanks again for taking the time to share your experience with us. Best, P. Shah

"Clean and Beautiful"

5
21/06/2016

I stayed with friends at this hotel for a ladies conference. It is a beautiful setting with awesome views of the mountains. It was very clean and comfortable. The breakfast was delicious and plentiful. Very close to downtown Waynesville and Lake Junaluska. Don't miss a walk around the lake.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Ann, Thank you for choosing to stay with us at the Smoky Mountain Inn. I'm so happy to hear that you enjoyed mountain views and found our Inn to be clean and comfortable. We are fortunate to be located to close proximity to town and local attractions such as Lake Junaluska and the Blue Ridge Parkway. If there is anything we can do to improve, please let me know. I can be reached at 828-456-4406. Thanks again for choosing the Smoky Mountain Inn for your lodging needs. Best, P. Shah

"Wow"

5
20/06/2016

The price was over the top but the accommodations were superb. The room was so clean I could almost hear it squeak. The grounds were emmaculate. Maybe we could have found a better price but we stopped in for the night traveling to Myrtle Beach. The clerks were nice and genuinely friendly.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn. I'm glad to hear that your family had a wonderful experience at our lodge. Our staff appreciates the opportunity to serve you & your family and glad we were able to make the beginning of your trip enjoyable. If there is anything we can do to improve, please let us know. We hope you come back to see us on your return trip! Best, P. Shah

"Best hotel ever"

5
20/06/2016

This hotel is nestled into the prettiest spot you can imagine in the smoky mountains. It is located off the beaten path but within a few minutes of shopping and restaurants. The grounds are beautiful and every detail of the property inside and out is perfectly maintained. I travel a lot for work and am so tired of the cookie cutter hotels with their high priced "from the market" snacks and their everything the same mentality. The Best Western in Waynesville is a refreshing change. I couldn't have been more pleased with everything about it!!

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn. We are extremely grateful for your wonderful comments and feedback. Our staff works extremely hard to ensure our facility stays clean and our guests are given the proper attention. Also, we are fortunate that our location allows us to be isolated on top of a mountain yet in close proximity to numerous shops and eateries. If there is anything we can do to improve, please let us know. We look forward to hosting your next trip back to Waynesville! Best, P. Shah

"Attention to every detail!"

5
18/06/2016

We were impressed by this high end Best Western in Waynesville. The staff was super friendly and helpful at every encounter. The entire hotel was quiet, spotless, and maintained. We were given a king room with an amazing view and every detail was covered. I was especially grateful for the freezer,fridge and microwave combo in the room. It was most helpful for a 3 day stay. The breakfast buffet was delightful and although we didn't get a chance to swim in the pool it appeared to be well maintained and pristine. The bed was very comfortable and the decor was excellent. This hotel felt like a home in the midst of the Smokies. I would highly recommend it!

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn. We know you have numerous lodging options, and we delighted to hear that you decided to stay with us. As you can see, our staff works extremely hard to ensure you have a clean, hospitality and peaceful atmosphere. Like yourself, our other guests have enjoyed the recent upgrades to our rooms, including the microwave, fridge and freezer as well as the new TVs. Also, our maintenance team does a fine job of ensuring our pool is well maintained and our landscaping is manicured. If there is anything we can do better, please let us know. We look forward to hosting your next trip back to Waynesville! Best, P. Shah

"Peace and Tranquility in the Great Smoky Mountains"

5
12/06/2016

If you want to stay at a motel with a gorgeous view, then the Best Western in Waynesville, NC is the place. The grounds are beautifully landscaped, the rooms clean, staff is courteous, and the view is magnificent. Give it a try!

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Nancy, Thank you for choosing to stay with us at the Smoky Mountain Inn. Our staff is excited to hear that you enjoyed our updated landscaping and clean rooms. We take pride in providing a peaceful and relaxing environment for our patrons. If there is anything we can do to improve our facility, please let us know. I can be reached at 828-456-4402. Thanks again for choosing Smoky Mountain Inn for your lodging needs. We look forward to seeing you again! Thanks, P. Shah

"The most equisite hotel !!"

5
10/06/2016

The cleanest most up to date hotel with the friendliest and caring staff one could ever wish for. Every square inch of the property was well manicured - it's as if the parking lot had been vacuumed!! The room was perfect - extremely comfortable, exquisite, super clean, high end shower head and shower, giant flat screen tv, etc etc. We stayed at 5 hotels this week and the Best Western Smoky Mountain Inn was the most superior by a long shot.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
David, Thank you for choosing to stay with us at the Smoky Mountain Inn. I am so happy to hear that you found our facility to be clean and comfortable. As you can tell, our staff works diligently to ensure our facility is well maintained and kept up to date. Like yourself, many of our guests have really enjoyed the new showerheads and large flat screen TVs. We look forward to hosting your next trip back to Waynesville! Thanks again for taking the time and sharing your experience with us. Best, P. Shah

"Family visit"

5
06/06/2016

The hotel was a very convenient location for our weekend visit. The room was very clean and the beds were comfortable. I liked the new decor. My husband and I enjoyed the breakfast and coffee provided.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Brenda, Thank you for choosing to stay with us at the Smoky Mountain Inn in Waynesville, NC. I am thrilled to hear that you enjoyed the newly renovated rooms and the amenities that we have included. We always appreciate to hear feedback from our loyal patrons, so thank you for taking the time and sharing your experience with us. Thanks again for continuing to choose Smoky Mountain Inn for your lodging needs. Best, P. Shah

"Vacation stay "

5
02/06/2016

Great place to stay! Clean and quiet. Staff very personable and friendly. Breakfast too. Right off I-74 beautiful view of the Blue Ridge Mountains. Will stay there again when traveling. On the way to Asheville or visiting Biltmore estates.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn. We know you have numerous options when choosing a lodging facility in the Western North Carolina and grateful you gave us an opportunity to serve you. Our staff takes pride in providing a clean, quiet and peaceful environment as you experienced. If there is anything we can do to improve, please let us know. I can be reached at 828-456-4406. We look forward to hosting your next trip to Waynesville! Best, P. Shah

"Mini vac "

5
31/05/2016

One of the better motels we have stayed in. It was a cheap price and a extra nice motel, the out side was well kept with a nice view, the inside was nice and neat as well as being clean, there was 2 bottles of water popcorn cookies sitting on the counter waiting for us. We are going back to the smokies around July and that will be the place I am staying. Walmart and restaurants within a half mile and the staff was very much helpful.... Thank you Best Western of the Smokies!

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Jeff, Thank you for choosing to stay with us at the Smoky Mountain Inn. We are delighted to hear that you enjoyed our Inn. Our staff takes pride in providing a clean, hospitable environment for all of our guest. As you pointed out, our location to nearby shops and restaurants makes us a popular choice. Thanks again for choosing to stay at the Smoky Mountain Inn and we look forward to seeing you again in July! Best, P. Shah

"A biker's dream motel"

5
28/05/2016

Stay at this place you will not be disappointed. Close to all the great rides. Close to fuel and dining. Staff is outstanding, friendly and courteous. Rooms are large and are spotless. Breakfast is way better than average. Good assortment of pastry, cereals, waffles unlimited coffee and cookies 24 hours a day.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Diana, Thank you so much for choosing to stay with us at the Smoky Mountain Inn. We know you have numerous options in Western North Carolina, and we are grateful you gave us the opportunity to serve you. As you pointed out, our proximity to the highway, local attractions and numerous eateries, makes us our Inn a popular choice for travelers. Our staff looks forward to hosting your next trip to Western North Carolina. We can easily be reached at 828-456-4402. Thanks again for choosing Smoky Mountain Inn and sharing your experience! Best, P. Shah

"Awesome Mountain Hotel"

4
24/05/2016

Great location close to the Blue Ridge Parkway and terrific staff. Nice comfortable rooms and great service. Good parking and good location to local restaurants. Well worth the price of admission. Top of the list as far as Best Western hotels go.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Vincent, Thank you for choosing to stay with us at the Smoky Mountain Inn. We are delighted to hear that you enjoyed your stay with us and found our staff to be hospitable. We take pride in providing a clean and relaxing atmosphere for our guests. If there is anything we can do to improve, please feel free to let us know. We appreciate you taking the time and sharing your experience with us. Thanks again for choosing to stay with us at the Smoky Mountain Inn. We look forward to hosting your next trip to Waynesville! Best, P. Shah

"Just right"

5
23/05/2016

I cannot criticize anything with our stay. We did not eat breakfast here so I cannot comment on that. The price was right, the room was clean, everything functioned, the bed was comfortable, and it was quiet and all the staff we encountered was friendly and helpful. What more can one ask for?

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Bob, Thank you for choosing to stay with us at the Smoky Mountain Inn. We are excited to hear that you enjoyed your visit and found our Inn to be a peaceful and relaxing. As you experienced, our staff takes pride in providing a clean and peaceful environment for all of our guests. Thanks again for choosing Smoky Mountain Inn and taking time out of your busy day to share your experience with us. We hope you come back to see us again soon! If there is anything we can do to help you book your next reservation, please feel free to call us at 818-456-4402. Best, P. Shah

"You must stay here!!!"

5
23/05/2016

Stayed here with a group of motorcyclists from Michigan for six days. The manager Pratik and all his staff are some of the nicest people My wife and I have countered on any trip .They are in the process of remodeling the exterior the rooms have been completed and have HUGE flat screen TV's . If in this area you must stay here you will not regret it.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Curt, Thanks for choosing to stay with us at the Smoky Mountain Inn. We enjoyed hosting your group as it is always interesting to see the beautiful motorcycles fill up the parking lot. I must say, your group has some good motorcycling taste. We are glad to hear that you had a wonderful experience, and our entire staff looks forward to hosting your group again. If there is anything we can do to help you set up the trip, please feel free to let me know. We appreciate you giving us the opportunity to serve your lodging needs and look forward to seeing you again! Best, P. Shah

"Nice place... but they have difficulty with room selection "

3
21/05/2016

This is the second time I have been put on the second floor after requesting a first floor room this is important because traveling by motorcycle it's nice to be near your motorcycle plus not to have to carry all the gear upstairs to your room. Roads are decent cut little breakfast is a little above average staff generally friendly.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for choosing stay with us at the Smoky Mountain Inn. I'm disappointed to hear that we were unable to meet your request of being located on the first floor. All of our rooms are accessible by ground floor (due to our location on the side of a mountain), so carrying luggage up stairs can be avoided. I apology for the inconvenience you encountered and I hope you come back to see us again soon. Thank you for choosing to stay with us at the Smoky Mountain Inn. Best, P. Shah

"Very nice remodeled motel"

5
17/05/2016

The rooms are nicely redone but the breakfast area is really small. We stayed one night while traveling through the area. We plan to return in June. The best place to eat is at Bogarts, reasonable prices and good service. We ate dinner and lunch the next day.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn. We are thrilled to hear that you enjoyed the recent upgrades to our rooms and equally excited to hear that you will be coming back to visit us next month. We also are fortunate to have a variety of eateries in close proximity that are highly regarded. We look forward to seeing you in a few weeks! Thanks again for taking the time out of your busy schedule to share your experience with us. Best, P. Shah

"These folks go the extra mile"

4
16/05/2016

This is a very clean motel with a magnificent view of the mountains. A very courteous clerk checked us in and gave good directions to local destinations. In our room was a gift bag containing bottled water, popcorn and cookies. It was a nice surprise, but we were even more impressed when the used items were replaced on our second night. The staff was very accommodating. There was an adequate breakfast, but the room was a bit small and the microwave and toaster tripped a circuit when used at the same time, so one star off for that. This is a very good motel.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Joe, Thank you for choosing to stay with us at the Smoky Mountain Inn. We try extremely hard to ensure all of our guests have a wonderful experience - whether it be providing recommendations to local eateries or directions to nearby attractions. Thank you for the feedback regarding the breakfast room. We have rectified the issue you have mentioned, and I'm confident that your next experience with us will be even better. Thanks again for choosing the Smoky Mountain Inn and sharing your feedback with us. Best, P. Shah

"What a Relief!"

5
16/05/2016

After starting out from Louisville, KY in early p.m. on way home to FL, I knew I wouldn't get that far. I had stayed at this BW before and loved it! I called from I-40 to see if they had a room (many hotels were full--weekend and graduation--)but a lovely girl said they did and she would save a room for me. It was dusk when I got there (a few miles out of my way) and the hotel actually honored my Gold Card points. It is such a pretty setting and the landscaping is beautiful. I'm looking forward to my next visit with such nice people..

"Good Experience"

4
11/05/2016

The staff was caring and even called to make sure the room was satisfactory. Offered assistance to any needs that I may have. There was some construction, but it is posted that they are in the midst of renovation. Very quiet and peaceful. There also was a complimentary gift bag of "goodies" waiting in the room upon arrival.

"Beautiful Setting."

5
05/05/2016

This little native stone gem is tucked into the mountains like a welcoming oasis. Angie checked me in quickly and warmly, the room was comfortably and amply appointed, the view was glorious, the internet was fast & reliable, the shower was hot and strong, the bed was restful. I liked my stay - I'll stay there again if I'm back in beautiful Waynesville.

"A nice find near hiking areas."

4
28/04/2016

Very nice and clean. A nice drive down Blue Ridge Parkway to Black Balsam Knob hiking area. Staff very courteous. Breakfast was continental and not as abundant as other Best Western's we've stayed at. However, a nice touch of complimentary bottled waters, popcorn and cookies in a goody bag welcomed us in the room.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Betty, Thank you for choosing to stay with us at the Smoky Mountain Inn. We are conveniently located near several local attractions, including the Blue Ridge Parkway, Cherokee, Biltmore Estate and Historic Downtown Waynesville. Our location makes us a popular choice with travelers to Western North Carolina. We are still experimenting with our breakfast, so we appreciate your feedback as we work to improve. If there is anything we can do to help make your next reservation with us, please feel free to call us at 828-456-4402. Thanks again for choosing the Smoky Mountain Inn. Best, P. Shah

"Pleasing one night stay in the Mountains"

4
25/04/2016

This hotel is very nice, clean and comfortable. The staff are very friendly and helpful. They are in the process of a major renovation to the property. Already have new bathroom showers (very nice) and new paint in rooms. To come is new room furniture, fixtures, and carpets as well as renovations to the pool area, new paving all around the hotel area, and new outside lighting. The location is up on a hill with very nice views of the mountains all around. Beds were comfortable. Reasonable rates for mountain resort area lodging. Easy access to various mountain attractions as well as Asheville, which is approximately 30 miles away. Only real negative I saw is that rooms open to the parking lot (ground floor) or facing parking lot (second floor). However, this is prevalent in most motel accommodations in the area and is not a major problem. Air and Heat is somewhat noisy but it helps hide any outside noise so not bad trade-off. One more bonus is rooms come with microwave and refrigerator/freezer--handy for keeping traveling goodies/water/etc. fresh.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn. We are thrilled to hear that you enjoyed the recent changes we have made. We have upgraded the TVs, microwaves, fridge/freezer, furniture, carpet and expanded the breakfast area, among many others changes. As you pointed out, we are conveniently located nearby several attractions, shops and local eateries while still being peacefully isolated on top of our mountain. If there is anything we can do to help you book your next reservation with us, please let us know. Thanks again for choosing to stay with us at the Smoky Mountain Inn. Best, P. Shah

"Amazing place to stay for wedding"

5
21/04/2016

This is by far the best place to stay in Waynesville. The amazing view coupled with great rates make for a wonderful experience. And it's very easy to navigate to and from. My wife and I as well as our entire wedding party stayed here in March and we couldn't have asked for a better experience with comfortable beds, friendly staff, and there's an awesome hiking trail/beautiful hill behind the place for you to enjoy!

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn. We are thrilled to hear that you decided this celebrate your auspicious wedding in Waynesville. We are fortunate to have such beautiful wedding venues in our area and our staff loves to host wedding guests. We hope you come back to Western North Carolina to spend more time with us. If there is anything we can to do to help plan your next trip, please feel free to contact us at 828-456-4402. Thanks again for choosing the Smoky Mountain Inn and taking the time out your busy day to share your experience with us. Best, P. Shah

"smokey mountain best western"

5
19/04/2016

a very nice room, clean and up to date with room furniture and accessories easy to navigate to the mountains and to the surrounding locations priced competitive to other hotels around this area staff was friendly and Curtis and breakfast was prepared well and clean parking was accessible to the room

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Aaron, Thank you for choosing to stay at the Smoky Mountain Inn. We understand that you have numerous lodging options in the area, and we are grateful that you allowed us the opportunity to serve your lodging needs. As you experienced, our staff works extremely hard to ensure that our newly renovated rooms are clean & easily accessible by all of our guests. One of the features our guests, including yourself, really appreciate is the ability to park directly by the room (as opposed to having to walk down large corridors to get to the room). If there is anything we can do to help you book your next reservation with us, please don't hesitate to call 828-456-4402. Thanks again for choosing to stay with us at the Smoky Mountain Inn. Best, P. Shah

"Pleasant surprise"

5
10/04/2016

Fantastic mountain views, clean room, huge tv, comfortable king bed. Hospitality amazing. Overall a hidden gem and great experience. We will be back. They even had a nice continental breakfast. Check it out.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Adrienne, Thank you for choosing to stay with us at the Smoky Mountain Inn. We are so happy to hear that you had a great experience. Our staff really works hard to ensure our guests have a clean, peaceful stay at our Inn. We are in the process of updating our facility and are confident that the changes will only enhance the guest experience even more. We look forward to hosting your next trip to Waynesville and appreciative that you gave us an opportunity to host your lodging needs. Thanks again for sharing your experience with us! Best, P. Shah

"Great Hotel"

5
03/04/2016

We stayed here this weekend, while visiting my aunt! The hotel is in a great location, the staff is above and beyond. The breakfast is wonderful, and the rooms were really clean! I give it two thumbs up!

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Crystal, Thank you so much for choosing to stay with us at the Smoky Mountain Inn. Our staff loves to hear from our guests as we take all of our feedback into consideration. We strive to create a hospitable and peaceful environment for all of our guests and thrilled to hear that you enjoyed your experience. If there is anything we can do to help you with your upcoming trips to Waynesville, please feel free to contact us at 828-456-4402. Our staff (and I'm sure your aunt as well) look forward to seeing you soon. Thanks again for choosing Smoky Mountain Inn for your lodging needs! Best, P. Shah

"Very Nice Motel"

5
31/03/2016

We spent one night at this motel and were very pleasantly surprised. We had a king room which was very neat and clean. Although it was not high priced it had all we needed to make a pleasant stay. The microwave, refrigerator and television seemed pretty new. There was a sofa in the room also. The bed was comfortable. We even had a little welcome bag with cookies, water and popcorn for the microwave. The motel was easy to get to, well located and had beautiful views. The breakfast was very good with good variety. An exercise room is coming soon. The staff was extremely nice and helpful. All around good experience. We will definitely stay there again.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Judy, Thank you for choosing to stay with us at the Smoky Mountain Inn. We are excited to hear that you enjoyed our newly renovated facility and the in room amenities. The 49" inch TVs have been extremely popular with our guests. As you experienced, our staff tries extremely hard to ensure all of our patrons have a wonderful experience. If there is anything we can do to help make your next stay even more enjoyable, please let us know. We look forward to hosting you again in Western North Carolina. Thanks again for taking the time to share your experience with us! Best, P. Shah

"Blue Ridge Heaven"

5
28/03/2016

The location of this property was so convenient to all the services we needed and only minutes from where my son and his family lives. The primary reason for this stay was to spend time with the family and their 16 month daughter. The property was excellent in every way.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Charles, Thank you for choosing the Smoky Mountain Inn for your travel needs. We are thrilled to hear that you had a wonderful experience at our lodge and were able to spend time with your granddaughter. As you pointed out, our close proximity to numerous local eateries and retail shops makes us a convenient choice for visitors. If there is anything we can do to help you book your next reservation, please feel free to call us at 828-456-4402. We appreciate you taking the time to review our Inn and look forward to hosting your next trip to Waynesville! Best, P. Shah

"Clean rooms, beautiful view - but don't bug the guests"

4
22/03/2016

I've stayed here several times visiting family and have always given this inn five stars. However, a couple of things legitimately bugged me this visit. #1 It's bad form to call vacationing folks at 9am, waking them up to ask what kind cleaning service they'd like for their room. This is a small hotel, without elaborate amenities, so that call is a wee bit annoying and quite silly. Making things convenient for their staff should be secondary to leaving their guests be. #2 A gap between the door and the frame let cigarette smoke in from the smoking-allowed benches....and, in the winter, would be quite cold. The noise from the heater/air conditioner is overwhelming.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Pam, Thank you for choosing to stay with us at the Smoky Mountain Inn. We know you have numerous lodging options and we appreciate you consistently choosing to stay here. We are testing a new method of calling our guests to determine the type of housekeeping service preferred. Our thought is that a phone call from the front desk is less intrusive/disruptive than having our guests get out of bed and walking to the front door to answer the knocking of a housekeeper. If you prefer, we can discuss any cleaning preferences you have upon check in. We sincerely apologize for the disruption. I will also have our maintenance team look into the other issues you pointed out and ensure they are resolved. We are always looking for ways to improve. Thanks again for choosing to stay with us at the Smoky Mountain Inn. We look forward to seeing you again soon! Best, P. Shah Best, P. Shah

"AMAZING stay!!!!"

5
22/03/2016

My boyfriend and I chose to stay here as a long weekend getaway and it was beyond perfect. Jennifer at the front desk was beyond helpful and friendly and made our stay great! We asked for housekeeping service each day we stayed and were very pleased with how clean it was! The bed was very comfortable and there was plenty of space in the room to enjoy ourselves. We enjoyed the hill area behind the hotel just going to sit and look at the beautiful mountains, as well as looking at the mountains from our front door! The swing bench was also great for just relaxing. Waterfalls are all less than an hour away, which is no problem because the drive to see them is beautiful. Jennifer recommended Bogart's restaurant for dinner and we ate there twice during our stay. The coffee service was awesome and we drank some daily. We will be coming back most definitely we loved it at the best western smoky mountain inn!

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn. I am happy to hear that you were able to take advantage of the hill located behind our Inn and the associated trail. The view from the top of the mountain is quite spectacular. Our staff tries really hard to ensure our guests have a wonderful experience. We are also fortunate to have numerous popular attractions as well as unique dining options close to our Inn. Thanks again for sharing your experience with us. We hope you come back to visit us again soon! Best, P. Shah

"Wow ... First Impressions!"

4
20/03/2016

This review may be premature but I choose to think not. Drove from Florida to the Smoky Mountains with no lodging arrangements. Hit up the faithful "Trip Advisor" and located this hotel. WOW! The staff was hospitable and accommodating. Entered the room and it was clean and had exceptional amenities. The reason this was a welcomed surprise is because I have been a loyal Hilton Honors VIP member for almost 13 years. I have never stayed anywhere else. Best Western, I am thoroughly impressed and look forward to a wonderful week while visiting the park and surrounding sites!

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Dominus Maximus, Thank you for giving Smoky Mountain Inn a chance to host your lodging needs. We are excited to hear that you found our room amenities and offerings to your liking. We have recently completed numerous upgrades to our guestrooms and facility and are confident you will enjoy the changes. If you have any questions, please feel free to give us a call at 828-456-4402 as our staff will be happy to answer any questions you may have. Thanks again for choosing the Smoky Mountain Inn. We hope you enjoy your stay and come back to see us again! Best, P. Shah

"Another Good Stay"

4
20/03/2016

My husband and I spent 2 pleasant nights at this motel in Waynesville. We have stayed here on at least 5 other occasions and always find it clean, pleasant and convenient. From time to time, we have business in the area and also visit elderly family members who live nearby. Our one concern is that the smoking area was directly under our second story room and sometimes the smoke drifted up to the walkway above. We noticed that many of the employees smoked.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Joyce, Thank you for continuing to choose Smoky Mountain Inn for your lodging needs in Waynesville. We especially like to hear feedback from our repeat guests. Our staff tries extremely hard to create a wonderful, hospitable environment. I will look into the issue you described to create an even better experience for you and other guests. Our facility does not contain any smoking rooms, so we hope you enjoyed the change. Thanks again for taking the time out of your busy day to share your experience. We look forward to seeing you soon! Best, P. Shah

"Very pleased"

4
17/03/2016

Easy access to this hotel. The staff was very courteous and the room was fresh and clean. Far exceeded my expectations for the price!!! The bed was comfortable and the shower was great - rainfall head Will definitely stop again when in the area

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Tornstrom, Thank you for choosing to Smoky Mountain for your lodging needs. We understand you have numerous options, but glad to see that you have decided to stay with us. We have recently upgraded our showerheads (among numerous other items), so we are excited to hear that you enjoyed the changes. If there is anything we can do to help you book your next reservation, please feel free to call 828-456-4402. Thanks again for choosing the Smoky Mountain Inn! Best, P. Shah

"Outstanding"

5
14/03/2016

When you walk in you see the donkeys and rabbits. Nice! After checking in and going to the room you think the room is going to be "cheap looking". The layout is as a Motel, but once you get inside you are surprised by a very spacious room and very, very clean!!! Great view of the mountains and really friendly staff at the desk. Thats exactly what we love: a quiet, comfortable, clean place to relax! Thanks!

"Great Hotel"

5
10/03/2016

This hotel was excellent. The rooms were clean, quiet, and comfortable. I was very surprised at how quiet the room was being it was an outside room. The staff was very friendly and the maintenance supervisor asked every day if my room was ok.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Wendy, Thank you for choosing to stay with us at the Smoky Mountain Inn. We are thrilled to hear that you enjoyed your visit and then took time out of your busy schedule to share your feedback with us. Our staff closely monitors our feedback, and we are looking for ways to continuously improve our service. If there is anything we can do to help you book your next reservation, please feel free to contact us at 828-456-4402. We look forward to hosting your next trip to Western North Carolina! Best, P. Shah

"Great Simple Affordable"

5
10/03/2016

Have stayed here many times over the last 5 years and each time has been very nice. Not a fancy hotel, but clean with friendly and helpful staff. Recently renovated and very nice new décor. Good breakfast options as well. Highly recommend for great and affordable stays. View of the mountains is nice as are the donkeys at the farm as you turn onto the drive to the hotel

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Carol, Thank you for continuing to choose the Smoky Mountain Inn for you lodging needs. We really appreciate feedback, especially from our loyal patrons. We pride ourselves on providing a clean, relaxing and hospitable environment. As you pointed out, we have recently remodeled our rooms and we're excited about the updates. If there is anything we can do to help you book your next reservation with us, please feel free to contact us at 828-456-4402. We look forward to seeing you again! Best, P. Shah

"A great choice in the Smokies"

5
09/03/2016

We stayed there en route to Asheville -- it is very close to Cataloochee Ski area/Maggie Valley, to Asheville, to Smoky Mountain NP, and to white-water rafting venues in the mountains. Centrally-located & newly renovated, this Inn has great views and a warm welcoming staff. We will definitely be going back there -- great value.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Meera, Thank you for choosing to stay with us at the Smoky Mountain Inn. Many of our guests, including yourself, find our proximity to Asheville, Cherokee, Downtown Waynesville, and the Blue Ridge Parkway to be extremely convenient, especially when you do not have to battle traffic. If there is anything we can do to help you book your next trip back to Waynesville, please feel free to call us at 828-456-4402. Thanks again for choosing to stay with us at the Smoky Mountain Inn and taking time to share your feedback. Best, P. Shah

"1 Night Stay for WCU open house"

4
09/03/2016

Nice place to stay for 1 night. Lots of improvements going on with breakfast, hope that improves, very clean. Felt very safe even though it's a motor lodge style Inn. Room was well appointed lots of hot water for long showers. We will stay here again I'm sure. Scenery is wonderful!!

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Steve, Thank you for choosing to stay with us at the Smoky Mountain Inn. We are delighted to hear that you enjoyed your visit and found our location to be picturesque. Many of our guests love staying here because of our cleanliness, hospitality and mountain views. We have recently updated our showerheads to help create an even more memorable experience. If there is anything we can do to improve, please let us know. We look forward to seeing you again in Waynesville! Best, P. Shah

"A good choice in Waynesville"

5
08/03/2016

We stayed here for 3 nights and were very pleased with our choice. It was reasonably priced and in a wonderful, quiet location with a view of the mountains. The people were especially friendly there and made us feel so welcome. The room was clean and very comfortable. Beds were great and the TV was huge for a motel room. I like having the sink outside of the bathroom as it makes it easier getting ready. And I still like being able to park right in front of your room. You do have to walk outside to get to the breakfast area though. The breakfast was average, nothing special. We would definitely stay here again.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn. We are glad to hear that you enjoyed your experience with us and liked the recently upgraded TVs. As you can see, our staff takes great pride in providing a clean, relaxing atmosphere for our guests. Also, you will be happy to hear that we are trying new food options in our breakfast room based on our guest feedback. If there is anything we can do to make your next trip even more memorable please let us know. We look forward to hosting your next trip to Western North Carolina. Best, P. Shah

"Over Night Visit"

5
01/03/2016

While visiting my son we stayed the night at the local best Western. I like the chain so I tend to stick with them when I travel. In Waynesville they are currently doing some updating and I'm good with that. A good business should keep their rooms fresh and up to date. It was in a good location. Close to food and shopping. We had a wonderful view of the mountains. I would stay there again.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Sandra, Thank you for choosing to stay with us at the Smoky Mountain Inn. Our staff takes great pride in creating and maintaining a clean, relaxing and friendly environment. We are fortunate to have breathtaking views of Smokies, and we are glad to hear that you enjoyed the scenery. As you pointed out, we are currently updating our property and we are confident the changes will only enhance the guest experience. We look forward to hosting your next visit to Waynesville! Best, P. Shah

"Dr.'s Review"

4
17/02/2016

Great Staff, very friendly,very clean. I would recommend this hotel for sure . This is a nice town, several good restaurants and small shops . The skiing was a surprise ,but good for this area and only about 20 minutes away .My wife and I will stay here again when in the area

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Dr. William, Thank you for choosing the Smoky Mountain Inn for your lodging needs. As you can see, our staff takes pride in providing a clean, friendly and hospitable environment for all of our guests. We are fortunate to be located in the secluded mountains of Western North Carolina, but also have numerous attractions, eateries and retailers in close proxmity. We look forward to hosting your next trip to Waynesville. Best, P. Shah

"under renovation"

4
15/02/2016

waynesville was a nice surprise. we stayed here during a ski trip to maggie valley. it is only 10-15 minute drive to chataloocee ski area. i actually preferred staying here to maggie valley. there are more choices to eat and less crowds. the hotel was very clean. aside from the renovation of the breakfast area that we were not aware of we enjoyed our stay. if this hotel had a hot tub it would be even better.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Lisa, Thank you for choosing to stay with us at the Smoky Mountain Inn. As you experienced, we are located in close proximity to numerous local attractions including Downtown Waynesville, Maggie Valley, the Blue Ridge Parkway, Asheville and Cherokee. Many of our guests prefer to stay with us to escape the traffic and crowds. Thank you for your suggestion regarding the hot tub; we will start looking into our options. We appreciate you taking the time and sharing your experience with us and look forward to meeting your lodging needs during your next skiing trip. Best, P. Shah

"Nice staff, very nice room, excellent view!"

5
15/02/2016

We had a great stay. The room was very nice and impeccably clean! Breakfast was okay, the room it was in was very cramped. I believe they are remodeling the normal breakfast space. The only issue we had was the iron leaked water on our clothes as we ironed. We would definitely stay here again!

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Ruth, Thank you for choosing to stay with us at the Smoky Mountain Inn. We are delighted to hear that you enjoyed your visit and found our Inn to be clean and relaxing. Our staff tries extremely hard to ensure our patrons have a wonderful stay. We apologize for the issue you encountered and have replaced the iron based on your feedback. Thanks again taking the time to share your experience with us. We look forward to hosting your next stay in Waynesville! Best, P. Shah

"Nice Stay..."

4
11/02/2016

Traveled to Waynesville area over week-end always try to stay at Best Westerns just always find them to be pretty close to the reviews and good value, clean, safe etc.... this property was no different friendly, clean , bed was comfy (could use another blanket) but overall really nice place... two things that I did have an issue with was the doors open to outside and our room the door had to be slammed to shut tight... (2 women traveling alone) so had to be careful that the door was truly closed. The other was the breakfast area was being remodeled? So they are set up in a room..needless to say 8 people at a time was a squeeze. Not impressed with the food either. Most have biscuits and gravy at least...just sausage that you had to nuke and boiled eggs ;-( Disappointing.....

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Marie, Thank you for choosing to stay with us at the Smoky Mountain Inn. We take pride in providing a clean, peaceful and relaxing environment for our patrons. As you pointed out, we are remodeling our breakfast room to create a larger and more comfortable area. Once the upgrade is complete, I am confident you will have an even better dining experience. We look forward to hosting your next trip back to Waynesville. If there is anything we can do to help you book your next reservation, please feel free to call us at 828-456-4402. Thanks again for taking the time out your day to share your experience with us. Best, P. Shah

"Always a nice stay."

5
06/02/2016

We have stayed here several times as we travel to Chapel Hill. NC for family visit. We have never been disappointed. We like the location. We always eat at Beaurgards nearby. The cookies and bottled water in the room are nice to have. We're anxious for the new breakfast area to be completed.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for choosing the Smoky Mountain Inn for your lodging needs. We are always excited to welcome back and hear feedback from our loyal patrons. We are also anxious for the completion of the breakfast room and are confident the additional dining area will enhance the guest experience. As you pointed out, our location close to many local restaurants provide for numerous dining options. We look forward to hosting your next trip back to Waynesville! Thanks again for taking the time to provide feedback on your stay. Best, P. Shah

"Pretty location"

3
01/02/2016

Reasonable rate, clean room, comfortable beds and a nice touch a bag with 2 bottles of water, a cookie and a bag of popcorn. Mountains were really pretty around area. Hotel was close to highway and also to downtown Waynesville with a lot of eating places available. Outside grounds were also pretty.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Sheila, Thank you for choosing to stay with us at the Smoky Mountain Inn. We are glad to see that you enjoyed your experience with us. I hope you noticed that our staff takes great pride in providing a clean and hospitable environment for our guests. Our breathtaking mountain views combined with our close proximity to downtown Waynesville makes our lodging accommodation a popular choice for travelers. We hope you come back to see us again soon! Best, P. Shah

"Nice Motel!"

3
20/01/2016

This is your typical "motel"! Clean, quiet, and fine for one night! No real frills....parking outside your room is a plus for unloading. Front desk personnel were very friendly! Breakfast was included, but room was small and very crowded....so we opted not to partake!

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn. Our staff is pleased to hear that you found our accommodations clean & relaxing. We strive to provide a wonderful guest experience. We are in the process of expanding our breakfast area; once complete, I am confident that you will have an even better dining experience. We look forward to hosting you again. Please let us know if we can help you book your next reservation! Thanks again for choosing the Smoky Mountain Inn. Best, P. Shah

"The absolute best for those on a budget."

5
19/01/2016

I visit Waynesville several times a year and each time I reserve a room at Best Western Smoky Mountain Inn. The staff while checking in is always prompt, helpful, and very knowledgeable of the area and various to-do's in and around town. Along with the exceptional maid service, I really enjoy the bags left in each room, which have water bottles, cookies, and even popcorn! Last but not least, the view from the room windows, as well as from the doors, is always the best, with an amazing view of the mountains.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Ashley, Thank you for choosing to stay with us at the Smoky Mountain Inn. We love to hear feedback from our guests, especially our loyal patrons. As you can see, our staff takes pride in providing a clean, hospitable and relaxing environment. We are always happy to answer any questions you have and creating a memorable experience. If there is anything we can do to help you book your next stay, please feel free to call us at 828-456-4402. We know you have numerous options and appreciate you continuing to choose Smoky Mountain Inn. We look forward to seeing you soon! Best, P. Shah

"Best Hotel in NC"

5
02/01/2016

Second time staying at this hotel! Newly remodeled hotel. Beautiful appearance of the room. Extremely comfortable beds!! Good breakfast included in the stay. Very friendly staff (from the check-in to the breakfast attendant). Beautiful view of the mountains! Felt extremely safe staying at this hotel. My adult daughter and I look forward to staying in this hotel again when we visit Waynesville NC in December of 2016!

Manager_BWSMI, General Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Lana, Thank you for choosing to stay with us at the Smoky Mountain Inn. As you can see, our staff takes great pride in providing a clean, hospitable environment. We are so happy to hear that you enjoyed the recent updates we have made to our facility, including the new carpet, furniture, lighting and what will be an expanded breakfast area. We look forward to seeing you next December and hearing your feedback once all of our updates are complete. Thanks again for being a loyal guest and choosing to stay with us at the Smoky Mountain Inn. Best, P. Shah

"Comfortable, friendly place in the beautiful Smokies"

4
16/12/2015

Stayed here in late September 2015 with a friend at the start of a weeklong bicycle trip across North Carolina. Staff were all very friendly, and accommodated our needs the right way. Coffee maker and fridge in the room were nice touches. The setting in Waynesville in the Smoky Mountains is green and beautiful. Relaxing place.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Marco, Thank you for choosing to stay with us at the Smoky Mountain Inn. We are thrilled to hear that you enjoyed your trip to Waynesville and mountainous terrain of Western North Carolina. We have numerous trails in the area, which makes us a popular choice for guests looking for an outdoor activities (hiking, biking, camping, etc). We hope you come back and see us again soon! Thanks again for choosing to stay with us at the Smoky Mountain Inn. Best, P. Shah

"Highly Recommend this location"

5
10/12/2015

I took my granddaughter and niece to the Polar Express in Bryson City on a Friday evening. I was looking for a reasonably priced (and clean) place to stay between Bryson City and Asheville after the train ride. After researching prices, locations, and reviews, I decided to stay at this Best Western location. The price was excellent, which sometimes makes you wonder what the place looks like. I am very happy to say that this place was extremely clean and in a very quiet location that was easy to get to from the Interstate. The staff, at check-in and check-out, were very friendly and extrememly helpful. The room felt very fresh and clean, with a small refrigerator and coffee pot, and the beds were very comfortable. The view the next morning was breathtaking! I can't say enough positive things about this location and I highly recommend it!!

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Traci, Thank you for choosing to stay with us a the Smoky Mountain Inn. We are delighted to hear that you enjoyed your time with us and found our location convenient to Bryson City's Polar Express and other nearby attractions. As you experienced, our staff takes pride in providing a clean, hospitable environment for all of our patrons. We look forward to hosting your next trip to Western North Carolina! Please feel free to call us at 828-456-4402 if you need any help booking your next reservation. Happy holidays! Best, P. Shah

"Excellant lodging"

5
25/11/2015

I found this motel clean, comfortable and quit. Rooms have frig, coffee pot and microwave and they even provided popcorn. The breakfast was fair to good. The usual pastries, bagels waffles, fruit, coffee, milk, yogurt, etc. All in all a good experience.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn. We are thrilled to hear that you enjoyed your visit and the amenities, such as a coffee maker, microwave, and refrigerator, that we offer in all of our guest rooms. Thanks again for taking the time out of your trip to share your feedback. If you need help booking your next reservation, feel free to contact us at 828-456-4402. We look forward to hosting your next trip to Western North Carolina! Best, P. Shah

"Waynesville North"

5
19/11/2015

One night stay in Waynesville to attend an event in Ashville wanted to stay south of Ashville away from the city. Easy access to the highway and quiet mountain setting. Good service and clean room. Full breakfast available in lobby was good with a variety of choices. Will consider on next trip in North Carolina.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Victor, Thank you for staying with us at the Smoky Mountain Inn. I am glad you were able to enjoy our mountain setting as well as our convenient location to Asheville. Our staff takes pride in providing a clean, relaxing atmosphere, so our guests can have a pleasant experience. We understand you have numerous lodging options and are grateful you have given us an opportunity to serve your needs. If there is anything we can do to help you book your next reservation, please feel free to contact us at 828-456-4402. Thanks again for choosing the Smoky Mountain Inn for your lodging needs. Best, P. Shah

"Nice views, clean, comfortable"

4
17/11/2015

Very nice location that sits on top of a hill and has lovely views of the surrounding country. Older property that is well maintained and has been remodeled. Outside entrances to the rooms circa 1960-70 motels. Staff was very friendly and the beds were quite comfortable. Rated only a 4 instead of a 5 because we were a bit miffed to find that we paid a group rate of $139 per night for a wedding we attended. We were looking for rooms near Asheville for the next night and up popped this Best Western for only $81 per night. (We paid more to stay elsewhere!) So we feel that everyone that paid the "group" rate for the weekend got fleeced a bit compared to the price available for that time of year!

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
David, Thank you for choosing to stay at the Smoky Mountain Inn. We are excited to hear that you enjoyed the facility and found our location to be convenient. As you can see, our staff takes pride in providing a clean, friendly environment for all of our patrons. Regarding the rate issue you encountered, there are numerous Best Westerns in Western North Carolina, so there may have been confusion as to specific location of the rate that was seen. Unfortunately, this is a common mistake that occurs with businesses that have multiple locations. If you would like to discuss further, please feel free to call me at 828-456-4406. Again, we appreciate you taking the time out of our busy schedule to provide feedback on our experience with us. We look forward to seeing you again soon! Best, P. Shah

"Beautiful Sunrise"

5
17/11/2015

The hotel sits on the side of a hill overlooking a small valley. The view of the sunrise was excellent. There were some very good restaurants in the small town and easy access to shopping. Location was great with a short trip to the Great Smokey Mountains and a very scenic drive to Cherokee North Carolina. The room was clean and comfortable. The staff was very friendly. They were renovating the hotel but the room where we stayed was freshly painted and the appliances were new. The only downside to the entire experience was the potholes in the road leading to the hotel and in front of the office but I understand they will be resurfacing that soon. I would stay here again.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Barbara, Thank you for staying with us at the Smoky Mountain Inn. Numerous guests, including yourself, have found our location to nearby restaurants, shops and attractions (Blue Ridge Parkway, Great Smoky Mountain National Park, Cherokee) to be extremely convenient. We are fortunate to be located on top of the mountain, which allows for breath-taking views. Based on your feedback, we have contacted our local municipality to fill in pot holes on the street. We also will be updating our parking lot to ensure an even better guest experience. We appreciate your feedback and look forward hosting your next stay in Waynesville! Thanks again for taking the time to share your feedback with us. Best, P. Shah

"Clean and scenic"

5
17/11/2015

This is a small motel tucked away in the mountains, very scenic setting. We stayed for just one night but it was great. Very clean, friendly and helpful staff, good wi-fi service, and modest breakfast included. Would definitely recommend this place. Note that they are currently undergoing some renovations (Nov 2015) but they seem to be making an effort to minimize disruptions and noise.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thanks for visiting us at the Smoky Mountain Inn. We are thrilled to hear that you enjoyed your experience at our facility. Our staff works extremely hard to ensure our guests have a clean, peaceful environment. Moreover, I am happy to hear we were able to meet and exceed your expectations. I hope you come back to visit us again soon and are able to spend more time in Waynesville. Thanks again for choosing the Smoky Mountain Inn and taking the time to share your experience with us! Best, P. Shah

"Clean and comfortable. Great Views!"

5
16/11/2015

I enjoyed my two-night stay here, even though it was raining! It was an easy drive to Biltmore and Asheville. If you are a non-smoker, make sure to request a room that has always been non-smoking. Recent renovations have converted smoking rooms to non-smoking and there is still a strong residual old smoke smell (I had to leave Rm 235). After I was moved to Rm 217, I had a pleasant stay. Wi-fi was very good.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn. On behalf of the staff, I am delighted to hear that you enjoyed your experience at our Inn. As you noticed, our location makes us a popular choice for visitor of Western North Carolina due to our close proximity to various attractions (Biltmore Estate, Blue Ridge Parkway, Cherokee, Downtown Waynesville, etc). Our staff will certainly take your feedback into consideration and work to rectify the inconvenience you encountered. If there is anything we can do to help book your next reservation to Waynesville, please feel free to contact us at 828-456-4406. We certainly appreciate the time you took out of your busy schedule to provide feedback on your experience. We look forward to seeing you again! Best, P. Shah

"The view is great. It's a great location near the highway.Clean&Comfy"

5
14/11/2015

It did not 'smell' like other hotels. You know what I mean. They did not use the same disgusting smelling cleanings as most chain hotels. Wi-fi was including and worked very well. The TV had more channels than most others. There is a microwave and small refrig. Table and chairs. I was there in late October, 2015, so the pool was closed. People were very friendly. It's not cheap, but if you want comfort go for it. AARP rate is honered, but check on line also before you call directly. There is super Walmart very close (within a mile). The town is about 5 miles. Waynesville is a quaint town with interesting shops. People from Asheville visit on weekends or extend stays. The woodshops, art shops are some of the best I've seen. When I was there I saw many species of birds around the hotel. There is a path uphill which you can hike. But I saw most of the birds in front and side of the hotel.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn. We are delighted to hear that you enjoyed your experience and were able to enjoy our beautiful setting in the mountains. The natural beauty in Waynesville, and especially our location on top of the mountain, makes our Inn even more picturesque. Also, we are close to downtown Waynesville, which offers numerous shops & eateries that allow for a variety of choices. We understand you have numerous lodging options and are grateful that you gave us the opportunity to serve you. If there is anything we can do to help make your next experience with us even better, please feel free to contact me at 828-456-4406 with your suggestions. Thanks again for sharing your experience with us! Best, P. Shah

"Best Western Smoky Mountain"

4
14/11/2015

We had a very pleasant and comfortable stay here. As we were house-hunting, this was a great and convenient location for our downtown agent in Waynesville. Motel staff were very pleasant and helpful and we had a very comfortable room. No complaints at all, had a very pleasant stay.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Carol-Anne, Thank you for choosing to stay with us at the Smoky Mountain Inn. As you experienced, our staff is dedicated to ensuring our guests have a wonderful time. Our location to downtown Waynesville and nearby housing subdivisions, makes our Inn an ideal headquarters for guests looking to make Waynesville and/or Western North Carolina their future home. I hope you come back to visit as when you move to Waynesville! If there is anything we can do to help you book your next reservation with us, please feel free to call us at 828-456-4402. Thanks again for taking the time to share your feedback with us. Best, P. Shah

"Booked it based on advice from Trip Advisor. You are right on track"

4
07/11/2015

Although this is an older motel, it had nice updates in the rooms. New carpet, comfortable well dressed beds, breakfast was a bit sparse but there isn't much room in the dining area. The attendant said they were getting ready to update and enlarge the area which will be helpful.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you choosing to stay at the Smoky Mountain Inn. We are glad that you have noticed the recent updates that we have made to our facility. Once complete, I am confident that you will enjoy your experience with us even more. Thanks again for giving the Smoky Mountain Inn an opportunity to serve your lodging needs. We appreciate you taking the time to share your experience with us. We look forward to seeing you again! Best, P. Shah

"Smokey Mountain Gem!!"

5
04/11/2015

We were looking for a small clean place where we could back up to the door and feel cozy inside. This place was much more than we asked for - immaculate, friendly, helpful, with perfectly groomed grounds and quaint decorations for the season. We will recommend this place to anyone traveling through the Smokies and all the great little nearby towns!! Kudos to the owner and staff for making this such a great place to stay!!

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Ginger, Thank you for choosing to stay at the Smoky Mountain Inn. I am so happy to hear that you enjoyed your experience at our Inn. As you can see, our staff works extremely hard to ensure our guests are comfortable and have a pleasant environment. If there is anything we can do to improve, please let me know. We look forward to hosting your next trip to Waynesville. Thanks again for choosing the Smoky Mountain Inn. Best, P. Shah

"Wonderful!"

5
03/11/2015

This was an amazing place to stay. Arriving in our room, we found a bag with water bottles, delicious cookies, and popcorn for the microwave. The view from our window was amazing! The room was spacious, clean, and the beds were really comfortable...good price too. Will definitely stay again.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Patricia, Thank you for choosing to stay with us at the Best Western Smoky Mountain Inn. We are thrilled to hear that you enjoyed your time in Waynesville. As you can see, our staff takes pride in providing a wonderful guest experience. Once we complete the renovations, I am confident that you will like our Inn even more. We look forward to hosting you again in Western North Carolina! We appreciate you taking the time to share your experience with us. Best, P. Shah

"Scenic location, nice rooms"

4
31/10/2015

The location cannot be beat ; nestled in the Smokies, the views are great. Just a few minutes to Waynesville which has a great small town vibe and a vibrant food scene. The rooms are large with comfortable beds; our rooms were very clean. The staff were all friendly. The breakfast was a very basic continental in a cramped breakfast room. The motels undergoing renovations which includes fresh paint, new carpet, new furniture, and an expanded breakfast area. They had placed goody bag in our rooms in case we were inconvenienced by the renovations which we were not. WiFi worked well. Great location, good value we couldn't have asked for more.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn. Our staff is happy to hear that you enjoyed your visit and found our accommodations to be clean and relaxing. Our location, near the highway, but on top of the mountain, provides easy access to numerous shops & eateries. I'm confident that once all of the upgrades to the facility are complete, then you will have an even better experience. We hope you come back soon to visit us. Thanks again for choosing to stay at the Smoky Mountain Inn. Best, P. Shah

"Great Stay"

5
31/10/2015

This hotel was wonderful!! Very clean and the staff in all departments cared about our comfort. The view of the mountains took our breath away. Please consider this hotel when In Waynesville..you wont be sorry.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Cynthia, Thank for staying with us at the Smoky Mountain Inn. We are thrilled to hear that you enjoyed your experience. Our staff takes pride in providing a clean, hospitable environment for our patrons. I hope you come back to enjoy our breathtaking views of the mountains and convenient location to nearby attractions, including Downtown Waynesville. If there is anything we can do to help you book your next stay with us, please let me know. I can be reached at 828-456-4406. Thanks again for sharing your feedback with us. Best, P. Shah

"Restful and acommodating, close to everything around Waynesville"

5
28/10/2015

Love the area, love the people, love this hotel, love the landscaping, love the mountains, love the weather, whats not to love? I have been coming to this hotel since 2006, to watch the scenery and the mountains the change of colors to the leaves, (even though not every year the colors change is spectacular, but some years it has been spectacular!) and the hotel has been improving every year. I love some restaurants and some stores! and I love the feel of Waynesville! I would love to have a log cabin around here!

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for continuing to choose the Smoky Mountain Inn for your lodging accommodation. We know you have numerous lodging options, so we are delighted to see you have enjoyed your numerous experiences with us. As you pointed out, we are always upgrading our facility to ensure our guests are satisfied. The fall season in Western North Carolina is beautiful, so we hope you come back and join us again next year. Please let us know if we can help you book your upcoming reservation. My staff and I can be reached at 828-456-4402. Thanks again for choosing the Smoky Mountain Inn! Best, P. Shah

"Stay once and you want to RETURN"

5
27/10/2015

This is the fifth time we have stayed at the Best Western Smoky Mountain Inn. We have never been disappointed . We do reserve a room about three months in advance because we want a certain room on the second floor with a mountain view.We have never had a problem with our request.Karen who worked the front desk had retired this pass year and now we have Deb who was very nice and helpful.Our room was a king bed room and had plenty of room. The room was clean and each day they would clean the room. It had a table with two chairs.The a/c was making a loud noise at times and the next day Ron the maintenance man fixed the problem and there was no loud noise the next three nights.The hotel , building and grounds WAS VERY WELL MAINTAINED.The hotel is away from the highway and we did not hear and road noise.We have check other places to stay in Waynesville but we always come back to Smoky Mountain Inn.This is a good location to visit the area.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for continuing to stay with us at the Smoky Mountain Inn. We love to hear feedback from our guests, especially our loyal patrons. We know you have numerous options in Western North Carolina and thrilled that you continue to give us the opportunity to meet your lodging needs. As you experienced, our staff works extremely hard to ensure our guests have a wonderful time during their stay. If there is anything we can do to help make your next visit even more memorable, please let us know. Thanks again for choosing the Smoky Mountain Inn. We look forward to seeing you again next October (if not sooner)! Best, P. Shah

"Tasteful, great service and value"

5
26/10/2015

This hotel has a great view and tastefully done outside and in. The service is excellent and a great value for your money. Quiet and a nice mountain view. The breakfast has a good selection. The towels are thick, bed super comfy, large wide screen TV and plenty of room in the room with a table to eat at. Convenient location and you can't hear the traffic from the street.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Jane, Thank you for choosing to stay at the Smoky Mountain Inn. We are excited to hear that you enjoyed your stay and the recent changes we have made to our facility. As you noticed, we upgraded our towels, which a lot of our guests find to be more comfortable. We are glad that you also enjoyed the mountain view and our quiet/peaceful atmosphere of the Smoky Mountains. If there is anything we can do to make your next trip more enjoyable, please let us know. We can be reached at 828-456-4402. Thanks again for choosing to stay at the Smoky Mountain Inn. Best, P. Shah

"Spacious, clean room close to shopping mall and restaurants."

4
24/10/2015

Old fashioned park outside your door motel except it is totally updated. Most newer hotels only give you one luggage rack - here you get two. Plenty of drawer space. Table and two chairs with complimentary water, cookies and microwave popcorn.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Linda, Thank you for choosing to stay with us at the Smoky Mountain Inn. I am glad to hear that you enjoyed your visit and the in-room amenities that we offer. As you can see, our staff works hard to ensure that our guests have a wonderful experience. All of our rooms are ground floor accessible - the back parking lot (which is raised) allows guest to walk directly to the second floor. If there is anything we can do to make your next stay more enjoyable, please let myself or my staff know. Thanks again for choosing to stay with us at the Smoky Mountain Inn. We look forward to seeing you again soon! Best, P. Shah

"Noisy/Run Down"

2
23/10/2015

When I arrived at the Best Western there wasn't a clear sign of where the office was to check in. There was a walk in ahead of me and while he wasn't an AAA or AARP member was given that rate but with two beds. He got the same rate I had for my room booked in February for one bed. The motel is run down and dumpy. I had read about views of the mountain views but the side they put me on had no view. This is a motel so the doors are outside and not as secure as hotels with interior doors. The motel did provide two water bottles, a package of two cookies and a bag of microwave popcorn. So that was a nice touch. The room was very dusty so it must not have been cleaned for a while or they do a poor job at it. One of the pillows on the bed was also dirty. The sink is on the outside of the bathroom area and is in the room. There was a smaller sized flatscreen with cable. There was also free wifi. Besides being run down and not being properly maintained, the real issue at this motel is the noise. So this is a huge problem if you planned on staying here to sleep. The room next to mine I think were watching a sporting event as I could hear every word they said; every sneeze and every cough. When I checked out, the clerk tried to tell me that there is a noise problem with all hotels which is not true at all, there are just problems at the poor quality ones. If sleep is important to you, find somewhere else to stay.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for choosing to stay at Best Western Smoky Mountain Inn. We understand you have numerous lodging choices, so we appreciate you giving us a chance. I am disappointed to hear about your experience at our facility. You may have noticed that we are working hard to complete updates to the property to ensure a hospitable and comfortable stay for our guests. We are located on top of the mountain, so many of our guests enjoy the tranquil and relaxing environment that our location provides. I am sorry to hear otherwise. If you would like to further discuss your experience with me and resolve any outstanding items, please feel free to contact me at 828-456-4406. Thanks again for choosing to stay at the Best Western Smoky Mountain Inn. Best, P. Shah

"Great Stay!"

5
20/10/2015

My husband and I chose this hotel because of the view of the mountains and the comfort of the room and especially the beds. They were so comfortable! The room was very neat and clean also. The staff were very friendly and accommodating. This hotel is very convenient to downtown Waynesville, NC which is a very popular tourist attraction. Great Stay!

"Smoky Mountains in the Fall"

3
19/10/2015

Nice hotel but very pricey for an average at best facility. Stop over on Harley fall ride in the Smokys, this Harley friendly hotel is old but they are in the process of renovating the rooms. Nice furniture and bathrooms have been updated. Towels were awesome and the shower head was great with good pressure A Managers letter in the rm stated they are replacing carpet next. Breakfast area is small and the selection is standard fare for BW. I probably would stay here again but not during the pricey season,

"Enjoy the mountains"

5
18/10/2015

The motel is being remodeled and the room we had was basically a new room. It was odor free and clean. The bed was comfortable and the breakfast was good. The view from our room looking over the mountain was fantastic.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Theresa, Thank you for choosing to stay with us at the Smoky Mountain Inn. We are delighted to hear that you had wonderful experience and enjoyed some of the recent renovations that we have completed. As you noticed, our staff takes pride in providing a clean and hospitable environment for all of our guests. We look forward to hosting your next stay in Waynesville, NC! If there is anything we can do to help you book your next reservation, please feel free to contact us at 828-456-4402. Thanks again for taking the time to share your experience with us. Best, P. Shah

"VERY GOOD PLACE TO STAY, CLEAN CONVENIENT!"

4
14/10/2015

Located on exit 98 of rt19/23 it is just a right turn and you're there. also, convenient to I-40. Right down the street is a gas station and stores and restaurants are within a 2/3 range with a 24 hour Huddle house right close by. The room was clean with 2 comp. bottles of water, cookies and microwave popcorn. Breakfast was good, not a lot of hot food (waffles), but bananas/apples, cereal, donuts and the like. I would stay there again. happy trails

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn. We know you have numerous lodging options, so we appreciate you giving our Inn a chance. As you pointed out, our location is convenient to numerous local attractions, which makes us a popular choice for travelers. There are a variety of eateries, local shops and retail stores within two miles. If there is anything we can do to help you book your next reservation to Western North Carolina, please feel free to contact myself or the Smoky Mountain team at 828-456-4402. Best, P. Shah

"Nice Hotel with Great View"

4
14/10/2015

I picked this hotel online for being close to the areas I wanted to visit. It is central to the Blue Ridge Parkway, Great Smoky Mountain NP, and Maggie Valley. Asheville and Cherokee Casino are not too far away either. The room was clean and nice. The view from the second floor of the nearby hills was also very nice. And, having a bench to sit on just outside the room was a great plus. The hotel is behind a Chevrolet dealership, but it did not deter from the view or ambiance. Breakfast was adequate to start the day, but, the eating area was a bit small if more than 8 people were there together. The only semi-negative aspect, if there is one, was that 2 of the 3 the front desk staff did not seem too friendly. The exception was the clerk who was at checkout on Friday. She was what you expect in customer service. Sorry, I didn't get her name.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Bruce, Thank you for choosing to stay with us at the Smoky Mountain Inn. As you pointed out, our proximity to various attractions allows our guests the convenience of being central to various activities and events. I am glad you enjoyed the room and the view from our Inn. Our staff takes great pride in providing a clean and hospitable environment, so I would like to learn more about your interaction with our team members. I can be reached at 828-456-4406. If there is anything we can do to make your next trip even more enjoyable, please let me. Best, P. Shah

"Nice place to stay."

5
09/10/2015

Newly renovated so the room was fresh and clean. Staff is very pleasant and helpful. Just a short drive to downtown Waynesville and close to restaurants and shopping. We will be staying again in just a few weeks.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Susan, Thank you for choosing the Smoky Mountain Inn for your lodging needs. I am glad you were able to enjoy our town of Waynesville, especially the downtown area. There are numerous eclectic shops and eateries that make Waynesville an entertaining place to spend time. We look forward to seeing you again in a few weeks. With the leaves changing colors, you will be visiting during a beautiful time of the year! Thanks again for your sharing your experience with us and choosing Smoky Mountain Inn. Best, P. Shah

"Nice basic stay"

4
04/10/2015

Although I don't normally stay in Best Westerns, this was a pleasant experience. Check in was efficient and friendly, and the room was clean and well appointed. Because they were in the process of remodeling (nothing affecting my stay), a gift bag with bottles of water, cookies and popcorn was left on the table in my room. A very nice touch. The room included a nice sized refrigerator and a microwave, as well as better than average toiletries. The walls were quite thin, however, making me happy that my neighbors were relatively quiet. If I were ever back in the Waynesville area I would certainly not hesitate to stay here again. The room included

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for choosing to stay at the Smoky Mountain Inn. We understand you have a lot of lodging options, so we appreciate you choosing to spend your valuable time with us. As you can experienced, our staff takes pride in creating a clean, hospitable environment for all of our guests. If there is anything we can do to make your next stay with us even more pleasurable, please feel free to let me know. I can be reached at 828-456-4406. We look forward to hosting your next trip back to Western North Carolina! Thanks again for sharing your experience with us. Best, P. Shah

"Best views of mountains!!!"

5
29/09/2015

Immaculate motel with stunning views of the mountains. Outstanding shower head and water pressure. Helpful staff and excellent breakfasts. Very convenient location to downtown and lovely swimming pool. Hiking trail and picnic tables.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn. I am thrilled to hear that you enjoyed your experience at our mountain lodge. Our staff works extremely hard to ensure our guests have a clean & hospitable experience. The location of our Inn to downtown Waynesville, Blue Ridge Parkway, Asheville and other nearby attractions, makes us a convenient choice for travelers. We recently refinished our pool deck and exterior furniture, so it is great to hear that you enjoyed the refresh. If there is anything else we can do to make your next trip memorable, please let us know. Thanks again for choosing the Smoky Mountain Inn! Best, P. Shah

"Nice surprise after a long motor cycle ride"

4
28/09/2015

We really enjoyed our stay at this hotel. Was not expecting such a clean room with a great view of the mountains. Great grounds to walk around and relax. The check-in staff was very nice and gave us a complimentary microwave popcorn and two bottles of water. There are two floors to the hotel and you can drive around back and enter rooms in the front via a breeze-way - you don't even have to climb the stairs to second floor this way. We came to ride the Blue Ridge Parkway and this hotel is only about 5 miles to the entrance. There also is a Walmart really close to the hotel. Pizza Hut delivers to this hotel. We definitely will stay here again.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for staying with us at the Smoky Mountain Inn. On behalf of the staff, I am excited to hear that you enjoyed your visit at our Inn. Our staff works diligently to ensure our guests have a wonderful experience. Our hospitality combined with our close proximity to the Blue Ridge Parkway (along with many other location attractions), makes our Inn a popular choice for many guests. We hope you come back to see us again soon. If there is anything we can do to help you book your next reservation, please feel free to contact us at 828-456-4402. Thanks again for taking the time out of your busy schedule to share your experience with us. Best, P. Shah

"Mountain weekend"

5
28/09/2015

This motel is an excellent value! Great location! We enjoyed our stay. Staff was friendly and helpful. We would definitely stay here again. Breakfast area was a bit small but staff was quick to replace items that were low.

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for choosing to stay with us at the Smoky Mountain Inn. We are delighted to hear that you enjoyed your visit. Your experience epitomizes what our staff tries to create - a clean and hospitable environment for all of our guests. You will be happy to hear that we will be expanding our breakfast area to accommodate more of our guests and create an even better experience. If there is anything we can do to make your next stay even more pleasant, please let me know. I can be reached at 828-456-4406. Thanks again for staying at the Smoky Mountain Inn and taking the time to share your feedback with us. Best, P. Shah

"Excellent "

5
20/09/2015

Since our last stay at this hotel it has been upgraded so our room was newly decorated and furnished. Our previous experience was great so this one was even better. The rooms are large and the refurbished bathroom with a "rainfall" shower was also a match for everything else. There was a refrigerator and microwave, fairly standard now, but this one had a separate highly efficient freezer - very good if you are staying for a few days. A really nice touch was a bag with two bottles of water, a large pack of cookies and microwave popcorn which was left in the room. The breakfast which was excellent was served in a very pleasant dining room. The manager and all of the staff were great, very welcoming and helpful. For some reason " the system" queried our identity and when we left we had to sign four forms to guarantee that we would pay for our room if some "third party" should have paid for it and did not - despite the fact that we had already paid for the room beforehand! This was disconcerting (having our identity queried) and has never happened before in any hotel in the USA and Europe! However it in no way put us off staying here again, we definitely will - this is just for information should "the system" query your identity when you check in!

Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
Thank you for continuing to choose the Smoky Mountain Inn for your lodging needs. We are delighted to hear that you had a wonderful experience at our Lodge. As you have already pointed out, we have been upgrading our Inn over the past few months to create an even better guest experience, and we are excited to hear that you have enjoyed the updates. Our staff takes pride in providing a wonderful guest experience through our hospitality and friendliness. If there is anything I can do to help you book your next reservation, please feel free to contact me at 828-456-4406. We look forward to seeing you again in Waynesville! Best, P. Shah