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Best Western Hotel Asheville Tunnel Road, Asheville

501 Tunnel Road, 28805-1824, Asheville, United States - See on a map
Best Western Asheville Tunnel Road - Welcome to Best Western Asheville Tunnel Road! The Best Western Asheville Tunnel Road is ideally located in the center of Asheville. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to the Best Western Asheville Tunnel Road! We are taking extra precautions to ensure that we meet the guidance from the CDC and WHO on hygiene and cleaning. We have secured quality commercial grade cleaning products from our chemical vendors, and we are disinfecting/sanitizing all guest rooms and public spaces on a regular basis. Also to ensure minimal contact we have developed contactless check-in and check-out. Our guest's health and safety are always our number one concern. Our newly renovated property is close to the Asheville Mall and restaurant row featuring over 20 different restaurants. Our hotel offers a free hot breakfast to all of our guests. Even though breakfast is on us you are never far from a great meal! We are located two miles away from downtown Asheville a great place to go and experience Asheville’s unique character and atmosphere. The Great Smoky Mountains are a short drive away and the Blue Ridge Parkway is close by. We cater to hikers and campers who want to be more comfortable in between their legendary trips into the mountains. Biltmore Estate hotels are known for their hospitality and you will find that same southern hospitality when you stay with us. If you are here with the VA Hospital, UNC Asheville, BorgWarner, Thermo Fisher, or Volvo Construction you will be in good company. Our Asheville hotel is located near America’s Largest Home, the Biltmore Estate and shopping at Biltmore Village is both four miles away. We are located two miles away from the Blue Ridge Parkway, a great launching point for hiking and biking. Downtown Asheville is two miles away and has more art deco architecture than any other city outside of Miami. Asheville is known as Beer City USA with 17 and counting craft breweries many of them located right in the heart of downtown. Downtown has something for all ages and The Best Western Asheville Tunnel Road offers a great location to explore and enjoy our wonderful city!

Best Western

Hotel Asheville Tunnel Road

LABEL_ITINERAIRE

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LABEL_ARRIVEE:

Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Outdoor pool
    Outdoor pool
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
GreenLeader Silver
 
based on 1920 guest reviews
NOTE ISSUED
Excellent
960
Very Good
620
Average
216
Poor
67
Terrible
57
REFER TO NOTICE
Business Business
141
Couples Couples
720
Family Family
636
Friends getaway Friends getaway
167
Solo travel Solo travel
103
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"My fav moderately priced hotel in Asheville"

5
User 12/09/2020

I'm a full-time traveler, and stayed here for a week along w/ some other hotels in the area. This is my favorite moderately priced hotel in Asheville. Staff was friendly, rooms clean, and the pool is excellent. Location is great, just a quick hop to downtown. Nothing negative to point out.

"Good value"

4
reikster, Raleigh, North Carolina 03/08/2020

I love the location and the price of staying at this Best Western. Parking lot is a little cramped, but not much to complain about. Easy access to downtown and not far at all from Biltmore. Perfect location. The staff was quick and friendly.

Joshua Andrews, General Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the lovely review -- We're glad that you enjoyed your stay with us and look forward to welcoming you back again!

"Won't be staying again...."

2
User 22/07/2020

Upon arrival the front desk staff was pretty rude when I questioned the pet fee because I booked through hotels.com and there was no mention of it. Then because I have a dog they stuck me on the back of the building to the far right among where all the construction workers were staying. I wouldn't have minded it if I wasn't being cat called and harassed every time I walked out my door. My dog was so anxious the whole tome he wouldn't use the bathroom. It was not an enjoyable stay to say the least!

Joshua Andrews, General Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for taking the time to leave a review. We're sorry that your stay was unpleasant, please feel free to give us a call anytime (828) 298-5562.

"All around excellent!!!"

5
178wendip, Bonne Terre, Missouri 14/07/2020

There was absolutely NOTHING bad about this hotel!!!! I've stayed in some shady hotels, this one was excellent. In fact, I will be looking to stay in a Best Western when I go anywhere. I didn't take any photos because there was nothing bad to take a picture of. The staff was friendly as well.

Joshua Andrews, General Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the wonderful review! Please come back and stay with us anytime.

"Clean hotel"

4
957Michelle, Anamoose, North Dakota 12/07/2020

My sister and I traveled into the Smoky Mountains last week. We decided to stay at Best Western. The rooms were clean, and staff was very friendly and helpful. They even told us about the best local spots to eat. We didn't use the outdoor pool, but it looked very clean as well.

Joshua Andrews, General Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the great review -- We're glad that you enjoyed your stay with us and look forward to welcoming you back again!

"Old Motel"

2
mrzjackson, Knoxville, Tennessee 18/06/2020

The motel was old. There is a new Glo next door. The toilet didn't work well. The tv remote didn't work even after they changed the batteries. The room smelled stale. The hair dryer started smoking. They did give me a new one.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the review. We're sorry to hear that you experienced those issues in your first room and are glad that we were able to get you moved into a different room. We hope to welcome you back again in the future as this is not the standard experience at our property.

"Great Spot!!"

5
Fantasma17, Navarre, Florida 10/06/2020

My girlfriend and I stayed here again, with our new puppy. The staff was extremely helpful again, and even allowed us to check in early after a long road trip. The room was clean, the pool was clean and not crowded, and the be was one of the most comfortable I've slept in ever at a Best Western. MUCH cheaper to stay here than downtown so I'll definitely be back here again.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the awesome review. We're glad that you both enjoyed your time with us, as well as your furry friend. We definitely look forward to welcoming you back into Asheville again soon!

"First trip since Covid."

5
JohnLyter, Carlisle, Pennsylvania 18/05/2020

Everyone at Best Western made us feel very comfortable about traveling and spending the night. We had questions about their new approach to guests and cleaning. All were answered confidently and we could see evidence in our room. Rooms have been newly painted and appointed and right now the rooms are vacant for at least one night in between guests. A bag breakfast with water, fruit and muffin was provided. We are looking forward to staying there again when we can enjoy Asheville more fully.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the great review. We're glad you were comfortable staying with us and certainly hope to welcome you back again in the future, as Asheville has much to offer. Have a great day!

"Great Place to Stay"

5
dyan2020, Broomall, Pennsylvania 11/05/2020

I have booked this hotel for my crew several times over the last few months, both before the COVID crisis, as well as during the crisis. The staff here are amazing, the hotel is clean, comfortable and quiet. We will definitely stay here again.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the 5-star review! We're glad that you and your crew have enjoyed staying with us recently and we hope to welcome you back again soon!

"Clean and friendly"

4
FranW17, Denver, Colorado 28/03/2020

Traveling during a tough time - COVID-19 spread. Very concerned about cleanliness. We were very comfortable here. It was obvious the hotel staff went to great lengths to ensure its cleanliness. Pretty much just a basic room at a good price. Only downside, they were no longer offering a breakfast, which we understood when told that at the reception desk. I would have expected them to discount the room because of that. They didn't.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the great review. We're glad that you enjoyed your stay with us and thank you for pointing out some of the cleanliness-procedures we are undertaking to make sure all of our rooms are as clean as possible for all of our guests. We hope to welcome you back again!

"Best Western Asheville"

5
User 23/03/2020

During these tough times, we were on our way home from Florida and needed a place to stay. The staff was great and our room was spotless clean. We normally stay at Best Westerns, because of the quality stays.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the wonderful review! We're glad that we could host you on your way home to Florida and hope to welcome you back again in the future.

"Medical Stay"

5
Tony K, Murphy, North Carolina 18/03/2020

Best stay in Asheville for medical visit at Missionary Hospital. Very courteous, helpful, great pet area, very clean rooms. Great breakfast. Very close to missionary Hospital. Easy check-in and exopress check ou.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the 5-star review -- we're glad to have been a home away from home while you were in Asheville and are happy that you enjoyed our property and employees. We hope to welcome you back to town again on your next visit!

"GREAT ROOM, BEST WEEKEND!"

5
liamsgrma, Virginia Beach, Virginia 10/03/2020

convient to all we wanted to do, restaurants, shopping, and the biltmore estate! Awesome staff, friendly and always ready with an answer to our questions. the breakfast was fresh, hot and plentiful choices whether you wanted eggs and sausage to just a bagel and cream cheese coffee always hot and eggs fresh made, THE rooms were clean, comfortable and quiet, even though it was what appeared to be a full house there was no noise! perfect for getting a good night sleep. highly recommend staying here!

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the 5-star review! We're glad that you enjoyed our property and proximity to most of the attractions in Asheville. Have a great day!

"Family get away"

5
User 09/03/2020

It was a beautiful place. The rooms was clean and beautiful. The staff was friendly. The breakfast was great. The landscape was well maintained. The door locks was with a key card but instead of insert it you taped it. I highly recommend this place.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thanks for the 5-star review -- and also for the recommendation and kind words. We're happy to hear that you enjoyed your trip in Asheville and we hope to welcome you back again next time!

"A must stay again and again"

4
mlbecke, Eldersburg, Maryland 09/03/2020

Such a great staff, amazing breakfast and fantastic location! While all of the hotels in Asheville appear pricey, Best Western gives you so much more than others for the stay. Staff is outstanding and will go out of their way to help. I loved how there were so many options at breakfast and items like fruit, oatmeal, and drinks were available to guests for snacking later in the day. What a thoughtful touch!! The room was spotless, great heating-AC system and best of all cozy comfy beds. I was hesitant on booking a room due to the hotel being pet friendly but rest assured, our room 205 didn't smell like dogs nor did we hear any barking. While we didn't have bad weather, having the buildings not connected could be a slight irritation to the southern ladies who just got their hair done. Lol. So close to downtown and Biltmore it is a must stay. Loved my stay for my 50th birthday in Asheville!

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thanks for the great review. We're glad that you enjoyed our great staff, breakfast and location. Congratulations on your 50th birthday!

"Best breakfast in Ashevelle"

5
jerryber57, West Jefferson, North Carolina 09/03/2020

We have stayed at this Best Western every time we are in Asheville. The breakfast is as good as one could want: eggs, sausage, grits, toast, cereal, muffins, waffles, biscuits and gravy. It has been remodeled with nice decor. Rooms are big. It's close to shopping. Staff are helpful, courteous and kind. Prices are reasonable. If you don't stay here you will miss one if the hidden gems in town.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the great review, as always! We're glad that you are continuing to enjoy our property and definitely look forward to welcoming you back next time.

"Nice get-a-way"

5
User 05/03/2020

Quick weekend in Asheville. Nice clean room, convenient location to downtown Asheville and interstate. Liked having the fridge in the room especially with all the breweries so close! Took a side trip from here to the Sierra Nevada Brewing COmpany which wa only about 20 minutes away. Fun weekend.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the 5-star rating. We love to hear what our guests liked about our property. Have a great day and give us a call anytime you're in town!

"Excellent hotel for Asheville"

5
BrianH5779, Fairfax, Virginia 20/02/2020

Second time at this hotel. Older hotel but rooms are modern and very well renovated. Breakfast is nice and on par with a Hampton Inn but Best Western is generally half the price. A bargain. Best Western has a great frequent stay program too. Highly recommend joining. .

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the 5-star review. We're glad that you enjoyed your second stay with us, our rooms and breakfast, and the price. We hope to welcome you back again!

"great location, clean and nice rooms"

5
User 13/02/2020

I try to stay at Best Westerns because they are usually clean. This one was no exception. Extremely well maintained. Didn't see anything that needed attention. Will certainly recommend and stay there again.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you so much for the 5-star rating and recommendation. We're glad that you found our rooms clean and location convenient. We hope to welcome you back to Asheville again soon!

"Clean and friendly"

4
happygrama, Burlington, Wisconsin 07/02/2020

We enjoyed our stay at this hotel. I was impressed to see no carpeting in our pet friendly room. Great vinyl plank and tile was a great idea. The beds were comfy and a separate reading chair and desk. We found the room quite comfortable. Those of us with pets were in a separate building away from the main building. Therefore, we had to walk a bit for our breakfast buffet. The buffet was hot and a nice variety. We would not hesitate to stay here again.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the great review. We just recently installed the hard-wood flooring in our pet-friendly rooms, along with other remodeling in all of our rooms. We're glad that you enjoyed our room amenities and hot breakfast. Come back and visit anytime!

"Awesome Asheville"

5
paula_j_mcginley, Wilmington, North Carolina 06/02/2020

Great location and easy drive to downtown Asheville and the Biltmore Estate. The room was beautiful, clean and quite comfortable! Staff members were friendly and efficient. Definitely worth a return visit!

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thanks for the 5-star rating. Also, thank you for pointing our our convenient location to downtown as well as the Biltmore Estate and other local attractions. Looking forward to welcoming you back!

"Gem"

5
User 31/01/2020

This hotel was great! Staff was friendly, Place is remodeled, Lobby is attractiveRooms are clean and convenient. Exercise room, free breakfast. Located close to a lot of eateries. Great stay would go back

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the 5-star rating! Glad that you enjoyed all of our amenities and staff -- please don't hesitate to give us a call anytime you consider traveling back through Asheville!

"A great stay"

5
User 21/01/2020

The room was very clean and the bed was comfortable. It was nice to find bottled water and chocolate mints in the room. At breakfast there were plenty of choices. Something for everyone. We spent our 19th anniversary here and had a jacuzzi room. I would love to have this room again.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the 5-star rating -- we're glad that you enjoyed the complimentary water bottles and chocolate mints, our hot breakfast, and our king-bed room with jacuzzi tub. Congratulations once again on your 19th anniversary!

"Very nice newly built BW"

5
WheelingTraveler, Chicago, Illinois 17/01/2020

This is a new BW located next to the old one in an adjacent lot. The room are spacious and modern. They have this barn door design that you can slide to close the bathroom. After shower you then slide it back to cover the closet. I find this mildly inconvenient depending on your need. I liked the large work desk and the modern bathroom. Having enough space is not an issue here. Breakfast area is relatively large comparing with most BW I have been before. Breakfast has the usual cold and hot items, but nothing really stands out. This hotel is adjacent to a local hi-way so the room facing the front will likely have more noise issue. My room locates on the side but have no view. The parking lot in the front is not that big, but there is no shortage during my stay.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the great review -- it sounds like you stayed at the Best Western Glo which is right beside of our location.

"Great breakfast and staff"

5
Fantasma17, Navarre, Florida 10/01/2020

Stayed here for a night. Pet friendly and a nice area for the dogs to play at the back of the property. Comfy beds, clean rooms. Breakfast was amazing and the staff was very helpful and friendly. Very close to downtown without the high prices.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the 5-star rating. We always appreciate your feedback to help us continue to improve and provide the best possible service for all our guests. We look forward to welcoming you back to Asheville anytime!

"Biltmore visit"

5
A8292XHwendyr, Mableton, United States 10/01/2020

Convenient to Biltmore, 10-15 minutes. Check in and check out were smooth. Friendly staff. Good breakfast. Cleaning/maintenance staff was excellent and professional. We always look for Best Western because they have a good reputation, are reasonably priced, for the convenience and savings of their hot and cold breakfast, and have rooms with 2 queen beds. There are 3 of us. Many hotels have only 2 double beds or a king with a roll away which is crowded or not as comfortable.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the 5-star review. We're glad that you enjoyed our location, staff and breakfast. We look forward to welcoming you back!

"A lovely New Year's experience"

5
User 08/01/2020

We arrived on NYE at check-in time, anxious it might be chaotic. It was quiet and the front desk staff was very pleasant and efficient. Our room was clean and all amenities worked. We celebrated NYE in Asheville and arrived back at the hotel around 2 AM. We were pleased that there were not a lot of huge parties or a lot of noise and we were able to go to sleep easily. The continental breakfast was delicious, much needed and fully stocked. We requested a last-minute late check out and were quickly and kindly accomodated. I also liked the eco-friednly housekeeping signs in our room for towels, to reduce unncessary washing of unused towels. We will be back when we visit Asheville, such a quick Lyft into town!

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the 5-star review. We're glad that you enjoyed your New Years celebration here in Asheville with us, and are happy to hear that there were no late-night parties going on at the hotel property. We appreciate you taking notice of our eco-friendly room options and we look forward to welcoming you back again!

"Nice hotel"

4
89Peggy, Chicago, Illinois 08/01/2020

First stop on the way to the Georgia coast. Reserved a queen room. Beds were super comfy!! Breakfast was good, biscuits and gravy, eggs and a variety of breads and pastries. The only downfall was the lack of handicapped ramps to enter the motel style building.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the review and kind words about our comfortable beds and hot breakfast. We hope your trip on the Georgia coast was enjoyable! We do have a few ADA-compliant rooms with ramps and parking access, feel free to contact us at anytime about helping you book one of those in the future.

"Wonderful hotel"

5
User 07/01/2020

We truly enjoyed our stay at Best Western Tunnel Road in Asheville, NC. It was a great jumping off point to our adventures at The Biltmore and then to just past Cherokee, NC where we saw a herd of elk. The hotel room was clean and comfortable. The main building was clean and nicely decorated. The Continental Breakfast had a nice selection with both hot food and cereal. The food tasted good as well. It was a great experience!

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the 5-star review. We hope that your visit to the Biltmore and Cherokee were enjoyable and look forward to welcoming you back again!

"Short pleasant stay"

4
Sarah P, Townsville, Australia 02/01/2020

The room was nice and clean. The breakfast was good, very filling. The only thing that should be noted is that the sound of traffic was quite loud. We did have room 100 which was the closest room to the road but many of the other rooms would have heard.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the review -- we're sorry about the traffic noise, but we hope that you will still stay with us again on future trips through Asheville.

"Consistent Best Western Experience"

5
DaveS_CA_OH, Lomita, California 29/12/2019

I have used this Best Western a number of times road-tripping between Cincinnati, OH and Charleston, SC, most recently on December 22, 2019. The rooms are all recently upgraded to the current BW standard with refrigerator and small freezer, microwave, coffeemaker, and large flatscreen TV. I did not use it, but there is free WiFi as well. The front desk service was excellent, as was the quality of the breakfast items offered. I would highly recommend this great value property for those traveling to or through the Asheville, NC area.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the 5 star-rating. We're glad that you've enjoyed your experiences with us in the past and look forward to welcoming you back to Asheville again on future road-trips, as always. Also, thank you for the recommendation and kind words about our breakfast and front desk service.

"Got the details right"

5
D D, Danville, United States 24/12/2019

While this is an older building, it's been very nicely renovated. Once inside the room, the age doesn't show. The complimentary bottled water in the room was a great perk. There was no fitness center on-site; however, the desk called the neighboring (adjoining parking lot) BW property so we could walk over to use their center. (They were very nice, too.) I would stay here again.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the 5-star rating. We're glad that you enjoyed your recent stay with us and hope to welcome you back to Asheville again!

"First time Jewel!"

4
BigRob28, Columbia, South Carolina 24/12/2019

This was a nice surprise compared to other hotels n the area. We really enjoyed our stay. I had surgery a few weeks ago, called the hotel and they were very accommodating for my issue. Nice location as well.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the review. We're glad we were able to assist in making your stay enjoyable, come back and see us anytime!

"Family Trip (we had 3 rooms all together)"

5
glennaclontz, Charlotte, North Carolina 23/12/2019

Our family Christmas trip to Asheville NC was wonderful, from Reservation to check out! This Hotel has Exceptional Staff, Service & amenities! It is located near everything we wanted to visit. The breakfast was BETTER than many chain restaurants!

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the 5 star rating and the amazing compliments! We're glad that you enjoyed our hot breakfast along with all other aspects of your stay with us.

"You will NOT be disappointed!!"

5
User 20/12/2019

Absolutely amazing and well kept facility. If it weren't for the outside rooms, I would've bet money it was a brand new hotel just pulling into the parking lot. Every inch of the property is clean and looks like it's been freshly painted. Extremely well lit and safe. All furnishings are up to date, clean, and comfortable. Awesome mattress...pillows decent.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the 5 star review, and all the amazing things you had to say about our property. Our maintenance and housekeeping staff do an outstanding job at keeping everything as updated and clean as possible. Please don't hesitate to stay with us again on any upcoming Asheville excursions, we'd love to welcome you back!

"PEE WEE's Big Adventure"

4
User 20/12/2019

Good location nice hot breakfast with good sausage,juice,fruit,eggs.Speedy check in and out,easy access to your room also located on the back away from street noise. What else can I say but it way enjoyable.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the kind words from your recent stay. We're happy that you enjoyed your trip with us!

"Near Biltmore Estate"

5
Carolyne57, Atlanta, Georgia, USA 19/12/2019

This hotel was within easy driving distance of the Biltmore Estate. It was a great value and the room was updated and comfortable. The breakfast was adequate and the entire property was clean and well run.

"Convenient stay in Asheville"

3
WomanAlwaysOnTheGo, Orlando, Florida 18/12/2019

Wanting to be close to downtown Asheville, we decided to stay at the Best Western in Tunnel Road located off of 70. It's a quick exit off the 70 coming from the Asheville mall. As it's off the highway, you will hear occasional loud traffic or emergency vehicles. This is definitely a motel, as all rooms are accessed from outside. There are two floors and no elevators. There are dog friendly rooms with a walking area too. Our check-in was quick, easy and the employee was friendly. When we got into our room the heat was already on so it was perfect from the moment we arrived. The room was clean and roomy. The bathroom door opens out, so it's a bit awkward when someone is in the shower/toilet area and the sink. There's a free breakfast buffet every morning consisting of eggs, waffles, dry cereal, hot oatmeal, yogurt, sausages, bacon, hot tea, hot coffee and got chocolate. The only issue we had was on our second day as our tip was taken, garbage was changed but no other cleaning/straightening was done by the house person who “serviced” our room. There is a request form in the room and I left a note to, but none of the requests were completed. I spoke to the front desk and they have gave us a bit of a discount and apologized. She also gave us the box of tissues and coffee we requested. The next morning I spoke with a manager and he said he didn't know what happened and would look into it. We chalked this up to an unusual incident as every other day of our stay was good.

"Great Stay"

5
family778811, Memphis, Tennessee 14/12/2019

super clean, very comfy beds, updated. staff was nice, Viviana checked us in, provided local places to eat. This was just down from nice mall with a fabulous Barnes and Noble and the Whole Food across from there. There was also a Peloton in the fitness center. Breakfast was very good, clean area and the lady managing it was doing a great job keeping well stocked and clean.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the great review and we hope to welcome you back again soon!

"Easy Access Great Location"

5
adam12puck, Greenwood, Indiana 11/12/2019

Later arrival and they were ready for us. Immediately directed us to our ground floor room. Parking right outside the room was available. Room was very nice, temperature was already set up on a cool evening ( this was a nice touch ). Beds were comfortable and the room was quiet. Breakfast in the morning far exceeded my expectations, wide variety to choose from and plenty of seating. It was easy getting in and out of the property and in close proximity to all the area offers.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the 5 star review. We're glad that you enjoyed all the amenities at our property. Give us a call if you're ever coming back through town!

"Very nice and convient location"

5
roxanneh241, North Charleston, South Carolina 07/12/2019

Took my mother and best friend for the gingerbread show at Omni Grove.....very comfortable stay and very accommodating staff....would definitely recommend and would use again.. location is excellent and many good restaurants close by

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the 5 star review! We are happy to hear that you enjoyed your stay with us while in town for the gingerbread exhibit.

"Great value"

5
User 07/12/2019

This hotel was a great value and a good location for visiting the Biltmore and other attractions. Don't let the low price scare you, the rooms were clean and the staff was helpful and friendly. The morning breakfast was typical but certainly adequate.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the 5 star review! We look forward to welcoming you back again soon.

"Pleased with choice to book BW Asheville Tunnel Road"

5
Kathleen S, Melfort 05/12/2019

Quick, efficient check in. Our room was clean and well furnished. Comfortable bed and pillows. Quiet. Efficient heating system. Lots of plug ins. WIFI was inconsistent. Variety of options for breakfast.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the 5 star review! I'm sorry to hear about the inconsistent wifi, but am glad to hear that you enjoyed all the other aspects of your stay with us.

"Anniversary Weekend"

5
467deniseh, Ooltewah, United States 03/12/2019

We loved this Best Western. The convenience to The Blue Ridge Parkway was perfect. The room was very clean, comfortable and roomy. The bed was comfortable with very nice, plush linens. Everyone at the front desk was very friendly and helpful. We enjoyed the breakfast and the staff was friendly and efficient. We love our Best Western Rewards!!

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Congratulations on the anniversary weekend! We're glad that you enjoyed our convenient location, clean rooms, and friendly staff. We look forward to seeing you again.

"Convenient, Clean, & Consistent"

4
Companion247650, Raleigh, North Carolina 03/12/2019

I have been a guest at this Best Western over the last 4 1/2 years. As a parent of a student at UNC Asheville, I find this hotel convenient to the school and all attractions. It is clean and the staff is consistently friendly. Breakfast is worth partaking in and the pool (during the summer) is big enough for doing laps and overall enjoyment.

"Excellent Value"

5
lnlashbrook, Knightstown, Indiana 03/12/2019

The rate was very reasonable especially since it included a full as much as you want breakfast with a big selection. Rooms were large, newly remodeled, with access to complimentary items you may have forgotten. The front desk staff was exceptionally accommodating.

"Above expectations"

5
User 25/11/2019

Very clean and nice room. A few things were minor annoyances, but I did not alert staff cause it was minor. Headboard clacked against the wall, vanity light flickered instead of shut down. Outside of those two things, I really enjoyed my quick stay at a far more reasonable price than other hotels in the area.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the 10 star review. Sorry to hear about the minor issues in the room, i have alerted maintenance. We hope to welcome you back again on future visits!

"Girls Weekend at Biltmore"

5
bwell280, Glasgow, Kentucky 25/11/2019

Pleasantly surprised. Older hotel that is newly remodeled with new carpet,furniture, linens etc.. Very good location if you are visiting Biltmore or the Art District...Only a 5-10 minute drive. Five minute drive to restaurants. Staff were helpful and both check-in and out were easy. Rooms were clean and good value for the price.

"Best bang for the Buck in Asheville"

5
SkyHogg, Salisbury, North Carolina 23/11/2019

I was told by a friend that this was probably the best deal in Asheville, NC , and I agree. It was a clean and well maintained as any I have stayed in while traveling. Yes, the Biltmore area has many 5 star hotels, and lesser ranked at near-5 star prices, but this place was great, and the price made it better.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the 5 star review. We're happy to hear that your friend recommended our hotel and glad that you enjoyed staying with us. We hope to see you again soon!

"Pleasantly surprised."

5
lisadavis1005, Florence, Kentucky 22/11/2019

I stayed here for a mother/daughter trip in November. I only booked a week ahead so was worried that the better hotels were taken. I was VERY happy with everything. They gave us a first floor pet friendly room as requested. The room was clean, updated, everything worked fine. Staff was friendly and helpful. Breakfast was a typical continental with a decent variety of hot and cold foods. Will definitely choose again. The beds were good, location close to everything, plenty of parking. I can't say anything negative about this stay

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the 5 star review. We're glad that you, your daughter and your dog all enjoyed staying with us on your Asheville trip. We hope to welcome you back again on any future visits to our area!

"Great dog friendly hotel and staff!"

5
jclark58, Seward, Pennsylvania 19/11/2019

We had our dog Memphis with us and they located us in a room that was close to the dog walk which was very lit and safe. The rooms were so clean and fresh! The area is beautiful with so many things to do. Do yourself a favor and book here, price and location are great!

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
We're glad to hear that everyone, including Memphis enjoyed your recent stay with us! Thank you for the kind words about our clean rooms and dog-walking area. We hope to welcome you back again next time you're in town.

"Birth of baby"

5
User 18/11/2019

We stayed at the best western asheville for the birth of my niece baby. All the staff was very helpful with any questions we had. The breakfast was very enjoyable. Will be staying here again when we visit family.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Congratulations on the birth of your niece! We're glad that our staff was helpful and breakfast enjoyable, and we definitely look forward to welcoming you back again.

"Great place"

5
Edith Z, Woodbury, Minnesota 17/11/2019

Excellent value, traveling through pleasantly surprised by how nice it was, clean, comfortable and good variety at breakfast . Would recommend and stay again if we return to asheville North Carolina. Thanks

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the 5 star review. Can't wait to welcome you back!

"Would stay here again!"

5
Naple1972, Davie, Florida 16/11/2019

Very friendly, accommodating staff. We were offered early check in upon arriving earlier than expected. Staff shared directions for our visit destinations. Location was convenient to many tourist attractions. Being off of a busy road, it was quiet when sleeping. Breakfast had many selections that were consistently being refilled and there was ample seating.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the awesome review! We're glad we were able to accommodate your early check in and that you enjoyed your stay with us.

"Amazing, clean, modern AND affordable!!"

5
kippb2014, Panama City Beach, Florida 16/11/2019

This was my first time staying at the Tunnel Road Best Western, but will not be my last!! My wife, mom and brother stayed here as it was close to Biltmore Estate.... bit we were very pleasantly surprised how clean, fresh and comfortable the rooms were. Also, an excellent continental breakfast and super friendly staff. A 10 out of 10!!

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the amazing review! We're glad that you enjoyed your stay.

"Excellent Hard Working Staff"

5
Cam D, Grand Rapids, United States 15/11/2019

James and Helen who work at the front desk went out of their way to make this a perfect vacation for my husband and me. I had made a mistake with the original reservation. These two co workers made it possible for us to see the sites we came to see. Had they not worked as hard as they did and not communicated as well as they did, I would have had a huge disappointment. In this day and age of mediocrity being acceptable, these two are a real treasure.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the 5 star review. We're thrilled that we were able to assist in making sure your Asheville visit went as planned. We hope to welcome you back again very soon!

"Ketch Hotel"

4
Mart1591, Marlboro, New Jersey 13/11/2019

Old motel refurbished. Did a good job revamping the site. Rooms are outside rooms, so if it is raining you will get wet. Most reasonably priced with a good rating for the area. About 15 minutes from Biltmore. Refrigerator and microwave in rooms. Housekeeping excellent.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the great review and recognizing our awesome housekeeping staff. We're glad that you enjoyed our property since our latest remodel and hope to welcome you back again soon.

"Comfortable, accommodating, good location"

5
Barbara M, Springfield, Missouri 13/11/2019

We ha had to adjust our stay--twice. Hazel was most accommodating on the phone, and we ended up staying 3 nights instead of 2. Very handy location, close to the highway and Blue Ridge Parkway, too. Easy to get just about everywhere. Breakfast was fine, room was comfortable and clean. We were right by the pool (and office). Only noise we heard was a grumpy kid who didn't want to go to bed. No problems of any kind. I'd definately stay here again.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
We're glad to hear that you enjoyed your 3-night stay with us. And that you found your room to be comfortable and clean and our location convenient. We hope to welcome you back to Asheville again!

"Heidi Deley"

5
User 11/11/2019

The stay at this best western has a very friendly staff. The young man at the check in counter was very accommodating and called us when our room was ready. The room was clean. The breakfast was very nice and plenty of good food and coffee

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the 5 star review! We're glad that you enjoyed the clean rooms, friendly staff and hot breakfast.

"Amazing Stay"

5
User 11/11/2019

I love Best Western, the staff is feiendly. The rooms are nice and clean. They even go above and beyond to clean extra for my allergies. I cant wait for our next stay! Thanks for all yall do! See you again in January

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
We're glad that you enjoy our clean rooms and friendly staff. We're looking forward to welcoming you back in January!

"Good place great staff"

5
fl0wers96, Clayton, Georgia 07/11/2019

Good renovated rooms especially for price. Staff was smiling and helpful. Ron was clean and comfortable. Easy to get Rio Fein anywhere in town. And staff was on point with recommendations. Would stay here again in a heartbeat.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the 5 star review! We're happy to hear that your room was clean and comfortable and that our staff was smiling and helpful. Come back and visit Asheville again any time!

"Great trip!"

4
User 07/11/2019

Check in was fast and easy. Room was very clean. The area for dogs was great and they even provided poop bags! Breakfast was just okay but I didn't expect much for free. Although location was on a rather busy street, it was pretty centrally located for our adventures.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thanks for the great review. We're glad to hear that you and your dog enjoyed your stay and we hope to welcome you back again in the near future.

"Good for the price"

4
WxmanMD, Venice, Florida 07/11/2019

Good place for the price, but we had a few hiccups like toilet backed up and TV remotes not working, but staff was helpful to move us to another room. Breakfast area was very good and if your room doesn't directly face the road it is quiet.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the great review. We're glad that we were able to get you moved to another room without any issues. Thank you for bringing those to our attention so that we can have maintenance get them fixed.

"Good Base"

4
269lanceh, Chelmsford, United Kingdom 07/11/2019

A good base for Asheville and surounding area. Room was a good size and kept clean and tidy by staff. The breakfast that was included in the price was very good with a wide choice. Just one warning it can be tricky getting in and out as the road is very busy.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the great review. We're glad that you enjoyed the clean room and hot breakfast.

"Fantastic Establishment"

5
biggeorgejester, Cleveland, Ohio 04/11/2019

Hotel was great location. 2 miles to city center and less to Blue Ridge Parkway. Staff kept everything very clean. Breakfast area stocked well and maintained by excellent staff member. I would stay here again. I really thought it checked all the boxes which made for a great stay in Asheville.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the great review. We're glad that you enjoyed your hotel stay with us and we hope to welcome you back again soon!

"NIce older motel. Good price. Great breakfast."

4
Hazel M, Holly Springs, North Carolina 29/10/2019

My sister and I stayed here for one night. We shared a room with two double beds. The room and bathroom were clean. The only thing we did not like was the sink area was separate from the bathroom so no privacy at all. We requested a different room but was told that all the rooms were like that as it is an older motel. The safe in our room did not work when we got there but the young man came and put a new battery in it right away. There were USB outlets by the beds for our iPhones which was great. The pool area was small but clean and they provided towels. The breakfast was great. Both hot and cold items and lots of it.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
We appreciate your recent review and are glad that you enjoyed our property, clean rooms and hot breakfast.

"Best Western Ashville, N.C."

3
Hugh D, Pittsford, United States 29/10/2019

This is a good motel and convenient to Ashville attractions. The only thing to be aware of is if you are a Best Western Elite customer don't expect any special treatment. Other than that, the motel is comfortable and easy to get in and out of.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the review from your recent stay with us. All Best Western Reward members Gold-tier and up will receive either 500 bonus points or a snack bag at check in and are welcome to use our parking spots that are reserved for Elite Best Western members. I'm sorry to hear that you were unhappy with your recognition.

"best western stay"

4
Joseph F, myrtle beach, United States 28/10/2019

Are soul purpose was to visit the Biltmore Estate,which we did. Next time i will pay a little more to stay in Hampton Inn which was closer. We were 5 miles from the Biltmore. Rooms were Ok. They were sold out. Breakfast was OK, and the rooms were clean, staff was friendly and helpful

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the review from your recent stay with us.

"Great Service"

5
Passenger03061985763, Cordova, Tennessee 26/10/2019

This is a great Hotel. Room was clean and as advertised. The front desk staff were very knowledgeable of the area and that was great since this was our visit to Ashville. The breakfast was great. Food ws fresh and nice selection. We will definitely be back in the future. We will definitely stay here.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the great review of our property. We hope to welcome you back to Asheville again soon!

"An excellent hotel choice!"

5
GGMahon916, Kissimmee, Florida 25/10/2019

We chose this hotel based on other great reviews and so glad we did. We found a friendly, helpful staff; convenient parking (right outside our room in our case); free breakfast with lots of choices; very clean room with comfortable king bed, desk, and side chair; within a few miles of the Biltmore Estate and close to major interstates.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the 5 star review. We're glad that you found our staff to be friendly and helpful, our location convenient and our rooms comfortable.

"Asheville Visit"

5
User 24/10/2019

My wife and I found the room to be very clean and comfortable. Breakfast was excellent. The exterior of the Best Western Asheville Tunnel Road was very well maintained. We choose this Best Western based on it's location and easy access to Asheville and Swananoa. The staff was friendly and helpful. We were very pleased with our stay.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the 5 star review! Thank you for letting us know that you enjoyed the rooms, breakfast and staff. We hope to welcome you back to Asheville again!

"Extremely rude front desk personnel"

2
88family, Narrows, Virginia 23/10/2019

Had problems at check in.Both Christine Osborne and Loretta Davis were very rude and argumentative. Asked to speak to a manager and was told there was none on duty. Asked for the 1-800 number to call for a complaint and Christine threw a business card and said "have at it".Loretta then said""we was gonna try to help yall but now we arent and we will make sure you dont get a refund". Filed a complaint with their corporate office and did receive a return call and an apology. There was mold in the bathroom all around the tub but after our front desk experience we did not address the issue.

"What? Treat a Dimond Member like this?"

1
William C, Delray Beach, Florida, Usa 22/10/2019

Booked 4 nights, left room at noon, arrived back from a wonderful day at the Biltmore Estaste, only to find my room not touched. Ruined our day. No towels, no bed made, no wastebaskets emptied. Desk said sorry. Passes me towels and says no one to help and no managers to speak with tonight. Don't stay here! AND, when checking in they put me next to a howling dog! Had them change my room at check in. This hotel is out of control.

"Base for the area"

4
Nick E, Willingdon, United Kingdom 21/10/2019

Good position for seeing the local area but not for getting into off the road you need to be quick. Rooms good and breakfast was lovely as it is included in the cost. The rooms facing the road can be noisy due to many sirens.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for letting us know about your stay. I'm glad to hear that you enjoyed the room and hot breakfast; and we hope to welcome you back again in the future!

"Staff lacking"

3
valleyforgejanice, Valley Forge 11/10/2019

The room was clean and comfortable. Breakfast was good. When we asked staff for help in getting downtown we were told they didn't know because they were from out of town. They couldn't even find their hotel on the only map they offered! Staff should be better trained to help guests from out of town.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for letting us know about your stay. I will pass your comments on to management.

"Motorcycle trip to Biltmore"

5
User 06/10/2019

Great property. Rooms were very clean. Bottled water waiting in the room was a plus! Breakfast the next morning was great. Plenty of room in the breakfast area to sit and eat and enjoy the company of our traveling companions. Loved the chocolate chip cookies that were available as well!

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the wonderful review. We're glad you enjoyed your stay with us and hope to welcome you back to Asheville again in the future.

"Great place to stay! "

5
User 30/09/2019

Very convenient location for Biltmore House and downtown Asheville. The hotel is pet friendly and has a park behind the hotel to walk the dogs. Room was clean with all the amenities we needed. The staff was extremely friendly from setting up our reservation, purchasing Biltmore tickets through the checkout process. We will definitely stay there on our next visit.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the 5 star review -- we hope to welcome you back again soon!

"Front Desk Staff was excellent. Dog was happy!"

5
User 29/09/2019

Close to Arts District. Close to Interstate. Close to gas. Gazebo available for picnic. Extremely knowledgeable and friendly front desk staff. Pool looked nice but we didn't use it. We will definitely stay here often.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the 5 star review -- we look forward to welcoming you back again soon!

"Best Western"

5
User 28/09/2019

Very nice place to stay in. We got the king suite. Definitely worth the upgrade. We took advantage of the soaking hot tub in our room every night. The location was great. Staff was friendly. We'll be back.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the 5 star review! We're happy to hear that you enjoyed the jacuzzi king suite -- guests rarely go back to the standard rooms after upgrading. We hope to welcome you back to Asheville again soon!

"Great Value!"

5
User 23/09/2019

Room with king bed with jetted two person tub is a great deal. Very update and clean rooms in the same building as the front desk and where breakfast is served. Conveniently located close to Biltmore Village and the Biltmore.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
We appreciate you taking the time to let us know that you enjoyed your stay with us -- and we look forward to welcoming you back to Asheville again!

""You don't always get what you book" is their answer"

1
User 23/09/2019

If you book a handicap room or through a third party, be prepared to get screwed. "We're totally booked, and cannot provide a bottom room". A lady walks in off the street and books a room, then another couple checks in and get a room on the lower level. Worst experience of any hotel's ever. Very noisy, and WiFi only gets 2bars right by the office. It's a pig wearing lipstick hotel. Good luck!

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
I'm afraid if you booked a room on the second floor through a third party there isn't much we can do here at the property. You do get the the room that you book -- unfortunately you had booked a second floor room. I highly recommend calling hotel properties directly as that should remedy this issue in the future.

"Dog vacation"

4
User 22/09/2019

We traveled to Asheville because it was listed as a dog friendly place. The hotel was clean, nicely decorated. The breakfast had a lot of options. It was quiet at night, even though it was full overnight. The area to walk the dog was well lit and clean.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thanks you for the wonderful review. We're glad you enjoyed your stay with us -- give us a call anytime and we'd love to host you again in the future!

"Best Western Ashville"

5
jkevin2019, Charleston, South Carolina 19/09/2019

Hotel was very clean and the staff were friendly. Our room was clean and updated. The only issue was that the bed was a bit hard for our liking. The breakfast was good with both Hot and Cold items. Overall a very nice and clean place to stay in Ashville.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the wonderful review!

"Just okay, not great!"

3
spechtjamie, Middleburg, Florida 19/09/2019

They just didn't go the extra mile to make you comfortable. The room was old and painted over and puttied. The bathroom door stuck if you closed it and it took strength to open it and it was pulling the door apart at the bottom. The stay wasn't bad but it wasn't good. Maybe it was the unfriendly atmosphere that set it off. It was worth the 100.00 we paid but got extremely better service and cleanliness at a sleep in. I think I have compared everything to them. Their base boards were clean.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for letting us know about your stay!

"Nice place"

4
psmith198, Chicago, Illinois 18/09/2019

I booked a room here for 2 nights with 2 queen beds. The parking lot seems a bit cramped and the walkway between the sidewalk and the parking area runs right into one of the parking spaces where a car can park. I did not park there because I would be concerned someone would come down that walkway and let their luggage run right into my car. The room was comfortable and everything functioned well. The breakfast area was very busy and seating was full most of the time. Had to wait a minute or two for someone to leave before I could get a seat. The food was fresh and tasted good. The staff were friendly and professional.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the great review!

"Best Western Asheville Tunnel Road"

5
User 17/09/2019

Was upgraded to King suite first floor because they had booked all first floor rooms were booked. I had requested first floor due to medical restrictions on lifting. Room was larger than friends king room next door at a higher price.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the great review!

"Great place to Stay"

5
User 13/09/2019

It's just outside of downtown. Rooms were very clean , beds super comfortable and lots of pillows. The staff was very informative on local attractions and directions. Also able purchase tickets for local venues like Biltmore Estate. At front counter. The breakfast was Amazing, large selections of beverages and food to choose from. I definitely stay here when I come back in fall.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the wonderful review! We're glad that you enjoyed your stay with us and we hope to welcome you back to Asheville again soon!

"Multiple Stays"

5
User 11/09/2019

We stay at this Best Western in Asheville due to location and cost. It is near downtown, Biltmore and many other activities. Breakfast is always good. If we have a problem it is immediately addressed. Would recommend!

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the 5 star review -- We're glad that you enjoyed our location, cost and staff members and we hope to welcome you back again soon!

"Great stay"

5
littlelady1966, Union, South Carolina 11/09/2019

BW on Tunnel Rd in Asheville NC is very clean. The rooms are all updated and nice. They have a free breakfast that has lots to choose from. Everyone we came in contact with was very nice. It was close to the Biltmore House where were going. We were very satisfied.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
We appreciate you taking the time to let us know that you enjoyed your stay with us -- and we hope to welcome you back to Asheville again!

"Great Hotel"

5
User 05/09/2019

We stay at this hotel everytime I have business in Asheville. Miss Hazel and her staff are always so accommodating. After staying next door at their sister hotel we return to this one much better quality for the value.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for taking the time to let us know about your stay -- we're always glad to welcome you back to Asheville!

"Good Overnight"

4
User 03/09/2019

Spent the night at the hotel as part of a multi-day travel to another destination. Got a good nights sleep and hardy breakfast the next morning. The location was easy to access and convenient to interstate yet away from more congested areas of the city. Clean and comfortable room. Price was reasonable compared to similar hotels in the area. Parking area felt tight but manageable.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for letting us know about your stay -- We're glad to hear you enjoyed our convenient location and reasonable prices. We hope to welcome you back to Asheville again soon!

"Excellent hotel and value"

5
jean w, West Mansfield, United States 02/09/2019

We were in Asheville for two nights and stayed here. The price per night was extremely competitive at this Best Western. Our room was sportless, and the staff at the desk and the housekeepers were helpful and friendly. We found we were minutes away from the downtown and only a few minutes more away from the entrance to the Biltmore Estate. The compllimentary breakfast was typical of most hotels, nothing out of the ordinary, but fresh and well-supplied. The breakfast area was clean. We would recommend the Tunnel Road Best Western in Asheville highly.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the 5 star review and taking the time to let us know about your stay with us. We're glad you enjoyed your visit in Asheville and we hope to welcome you back on any future trips! Have a great day

"Trip to Asheville"

4
Claude B, Atlanta, Georgia 29/08/2019

Unfortunately, the Glo Best Western was fully booked so we decided to stay at the Best Western instead, the hotel staff was very courteous, the room was recently renovated and very clean. The breakfast buffet was very good. The location is great, close to the Biltmore and downtown.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
We're glad that even though the Glo was fully booked you decided to stay with us and enjoyed your visit. Feel free to give us a call anytime you are passing through Asheville as we would love to welcome you back again!

"Great value for the price"

4
Mary51000, Springfield, Ohio 26/08/2019

We stayed 3 nights. The room was attractive and always clean. Everything worked, although the a/c was loud. The sink/mirror area is separate from the toilet/shower room, which I find very helpful. The lighting was great for doing make-up. The hotel was conveniently located. Breakfast was available for 4 hours. Check-in was fast and efficient. The price was very reasonable.

kortnee501, Public Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the feedback from your recent stay with us -- we're happy to hear that you enjoyed the room, price and location of our property. Please come back and stay with us again!

"Clean, Modern, Pet-Friendly and has a Great Breakfast!"

5
nikki8375, Staten Island, NY 25/08/2019

The hotel is in great condition and all areas were very clean. It is located right off the highway so there is simple on/off access. We stayed here because it was the least expensive, nicer hotel which was pet friendly. The breakfast was way above average and everything was fresh both mornings we ate there. There are three or four buildings which comprises the hotel. We had a first floor room in the back building which was perfect for us, as we easily got in and out of room and into our car in no time. I would definitely stay here again due to the cleanliness and the great breakfast. The one issue I did have was at check-in which was no fault of mine nor the hotel's but rather due to an error by Hotels.com. Evidently, Hotels.com did not provide the hotel with enough money on my virtual credit card, whatever that means. 30 minutes and 4 phone calls later the issue was resolved and I was able to check in. Sadly this was between 10:30-11 pm. I was so tired from driving 13 hours and didn't have it in me to argue with the clerk, Rowan, to just check me in and deal with Hotels.com on her own time once I am tucked into bed. Instead, both she and I called Hotels to rectify the problem. I appreciate her doing her job, as many workers these day don't, but my reservation was paid in full so any discrepancies or shortages on her end should have had nothing to do with me. Everything was settled, but in hindsight, the hotel should have offered me something for the inconvenience.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the 5 star review! We're glad to hear that you enjoyed your stay with us and i apologize about the inconvenience at check in. We hope to welcome you back again in the future!

"Great place"

5
User 23/08/2019

This is a great motel. Older motel but it has been remodeled. The beds are wonderful. Rooms are very clean and the staff is friendly. Breakfast is good for what it is. Good location I definitely recommend if you don't mind staying in a motel with no interior corridor or elevator

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the lovely review and for the helpful tips for other guests looking to book our location. Have a great day!

"Quality Accommodations at Reasonable Price"

5
edgardnersr, Pell City, Alabama 22/08/2019

Very comfortable, clean accommodations. One of the best breakfast buffets with excellent quality food items, large, uncrowded dining room. Location is very convenient to expressway, good restaurants, and shopping.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your great review. We're glad to hear that you enjoyed our breakfast, location and property. Please come back and stay with us again!

"Concert trip"

4
packrat1941, Douglasville, Georgia 22/08/2019

Wife and I was in Asheville to attend a concert, and chose Best Western Tunnel Road based on reviews on Trip Advisor. The checkin was very quick and efficent, room was clean and bed was very comtforbal. My only complaint was the ac was very loud.

"Everything perfect!"

5
gpshop792, Roswell, Georgia 19/08/2019

Everything worked, everything I wanted was already there, the shower was excellent. The staff were excellent in every interaction. I usually stay at more spartan places, but if this is normal at a Best Western then I am a convert.

"Great place to stay while driving through Blue Ridge Parkway"

5
User 07/08/2019

This was our first trip to the Blue ridge mountains and enjoyed staying here. The pool was great for our kids and the rooms were nice. The front desk was very accommodating and took great care of us. We will be back again in the fall to check out the foliage!

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
We're glad that you enjoyed your stay with us -- please give us a call anytime and we would love to welcome you back to Asheville in the fall!

"Great Place, Location and Value"

5
Peggy B, Newport 05/08/2019

I make several trips to Asheville, NC every year. My first stay here and it was awesome on every level. Beautiful renovation of a older property, great customer service, great breakfast, great maintenance (fixed the safe in my room promptly), great housekeeping and groundskeeping. One of the cleanest places I have ever stayed. The employees here just work every day, all day with a smile, yet not intrusive. The only complaint I have is I would like to see Splenda in the breakfast area; I know silly right? I am also trying to get my last night credited to my BW account; first 2 nights I booked through another outlet on the internet. I believe if the price is right at the time of my future vists to Asheville, this will be my go to place. Also for animal lovers this is a pet friendly place. The pool area was clean as well.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
We're glad that you enjoyed your stay with us and we would definitely be happy to welcome you back to Asheville on any future trips to the area! Thank you for writing such a nice review about your stay with us!

"Good value and location"

4
SuperSwede74, Saint Charles, Missouri 01/08/2019

Nice and clean room. Very noisy AC and refridgerator that keept us awake during the night. Great location for travelling around in the area and not that far to downtown Asheville. Not the best layout in the breakfast area and also a smaller area.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for letting us know about your stay. We hope you have a safe trip home!

"Terrific Value and Pet Friendly"

5
rjones30, Raleigh, North Carolina 31/07/2019

My wife and I stayed here for a night before a multi-day stay in a vacation rental cabin. I must say management has done a bang-up on renovating this property, which was a mid-century motor lodge type of motel. Our room is large with two very comfortable queen beds (love the Euro-style duvet without top sheet), nice modernized bathroom, and large screen TV. The grounds are also nice, especially the dog exercise area and pool. I'm having a better-than-average breakfast right now in a clean, comfortable, and spacious area. All in all, we don't always get great choices in hotels when traveling with our large dog, but especially considering the room rate we paid, we could not have done better, and we will return.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the wonderful review -- please give us a call if you're ever in the area as we hope to welcome you back!

"What a nice place to stay in Asheville!"

5
Jimmy M, Seneca, South Carolina 30/07/2019

I've long found Best Western to give the best "bang for the buck" among similar motels. For a popular tourist area like Asheville, we were delighted to find such an affordable rate. The room was clean, modern, well appointed, and handsomely decorated ... everything we needed and wanted! We stayed five nights while attending Swannanoa Gathering at Warren Wilson College. Just a hop-skip-and-a-jump from WWC. Satisfying breakfasts to launch us (our campus meal plan included breakfast, but we didn't have to walk nearly as far for breakfast at BW as on campus). This isn't one of those high-rise-with-million-dollar-lobby places ... and didn't need to be. Although cars park right outside of the rooms (we were on ground floor), didn't notice any undue noise. First-rate mattress, and who can like a place that doesn't have one? Very pleasant staff, including one fellow who understood craic! Would be glad to stay there again and recommend BW Asheville Tunnel Road to anyone.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the wonderful review. We're so happy to hear that you enjoyed your stay with us while attending the Swannanoa Gathering and we hope to welcome you back again next year!

"Very nice"

5
User 30/07/2019

We only stayed here 1 night. But it was very nice, the staff, the room etc.. I highly recommend it. The room decor was really nice. They give you bottles of water. Which I thought was nice. I will stay again if I come back here.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the wonderful review from your recent stay. We hope to welcome you back to Asheville on your next visit!

"Noisy, not too clean and disjointed"

2
exwrites, Durham, North Carolina 21/07/2019

I get that it's OK to have several buildings that are separated from the main building. But it felt cramped and noisy with parking slammed up against the sidewalks. Staff at front desk were nice enough but slow as molasses. And they seemed more interested in gloating over "selling" a room to a caller than to taking care of the people in front of them. I must have waited 10-15 minutes to check in and there was only one person ahead of me (and two people working the desk!). Thank goodness it is dog friendly (which is why I stayed here) and there is a decent patch of grass in the back. It's pretty small for the number of dogs who stay here, though. Didn't eat breakfast here. Lobby felt cramped, too. Room was 1970s standard. Adequate, but I won't be back.

kortnee501, General Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for leaving a review and letting us know about your stay. We hope you will give us another chance on any future Asheville visits as that isn't the norm here.

"Comfortable stay at an affordable price"

4
Becky O, Ellijay, Georgia 18/07/2019

Great location near Blue Ridge Parkway and several great restaurants, this hotel was clean and comfortable and offered a large outdoor pool and hot breakfast at an affordable cost. The only negative for me was that I prefer a soft mattress and it was quite firm.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the lovely review. Give us a call if you are ever back in the area as we would love to welcome you back to Asheville! Have a great day!

"Room was very clean staff was nice and helpful. If we were returning to this area we would stay here again."

4
User 18/07/2019

Room was clean and staff was courteous. Very nice pool and if we return to this area we would stay here again. Breakfast was good and there was a good variety of food choices from biscuits and gravy to fresh fruit. Dining area was maintained in a clean manor.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
We're happy to hear that you enjoyed your stay with us -- we hope to welcome you back to the area again in the future!

"Asheville trip"

4
hitssac, Fayetteville, North Carolina 15/07/2019

Our plans to travel came up quickly. We needed a hotel reservation immediately without spending a lot of money, and would allow us to take our dog. We found Best Western to be the right choice and the best deal.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
We're happy to hear that you found us and enjoyed your stay -- please feel free to call us anytime and we hope to welcome you back to Asheville again!

"Great place to stay"

5
User 10/07/2019

Everything about our stay here was excellent!!! The room was extremely clean...it was quiet...the pool was really nice and big ....the breakfast was outstanding....will definitely be back...thank you BW Asheville for making that part of our vacation great....we currently staying at another location in Tennessee not a BW and its horrible...wish we had extended our stay there...see you soon Asheville

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the wonderful review from your recent stay -- We're happy to hear that you enjoyed your stay with us and hope that we can welcome you back again in the future!

"High standards met"

5
Steve S, Milwaukee, Wisconsin 09/07/2019

This was a very good hotel experience. We always try to book Best Western hotels for the expectation of high standards and we were not disappointed. The room and amenities were excellent and staff were friendly and helpful. We would stay here again.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for writing us such a wonderful review about your recent stay with us -- we appreciate your kind words and hope to welcome you back again!

"Wonderful stay and location"

4
henryadmi, Grand Rapids, MI 30/06/2019

We were met by a welcoming staff, which besides checking us in, helped us locate places in the city. Nice accommodation. Comfortable beds. Clean pool. And a generous and tasty warm breakfast. The hotel is right off the Blue Ridge Parkway (a few miles). Access to downtown is very quick and easy. Plenty of restaurants nearby. We are glad we booked our stay there.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
We're pleased to know that your experience with us was a good one and we would like to thank you for taking the time to recommend us to others! We hope you give us a call if you're ever traveling through Asheville again!

"Convenient and clean!"

4
User 27/06/2019

This was my second stay at this Best Western in the last few years but over the years their quality, comfort, and care has not changed. The staff is super friendly and helpful. Rooms are always clean and comfortable. The breakfast that they serve is amazing, they even had biscuits and country gravy- my favorite! It is conveniently located on Tunnel Road so access and distance to anything in Asheville is perfect. Even though it is located on a busy road, I have never had trouble hearing traffic or other outside noise. The only issue is sometimes pulling out to leave if traffic is heavy, but there is a light close if you need to turn around and feel safer. There is an outside pool that always looks super clean, but I have never personally used it.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
We appreciate you taking the time to write such a nice review of our property. We're glad that you have enjoyed your stays with us and hope that you will come back and stay with us again on any future Asheville visits!

"Clean, efficient, and comfy bed!"

5
User 24/06/2019

My significant other and I stayed one night on a couples getaway for a concert in Asheville. The room was clean and the bed was super comfy. I appreciated the quick and easy check in and out process. The breakfast was probably the best continental I've ever had- great selection and well stocked. We also really appreciated the in-room jet tub soak. Good hotel!

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for leaving us such a wonderful review! I'm glad to hear that our staff, breakfast and the jetted tub were all to your liking. There's nothing like a jaccuzi after a long day. Have a great day!

"OK room, very good breakfast, good location"

3
User 24/06/2019

Old style drive to your door motel. Several different buildings. They spruced up the room but still just OK. It was clean and comfortable. Breakfast was very good. Plenty of options. The downside, it was in the lobby building. Only a few minutes from Biltmore estate. Can be tough to get out onto the road due to traffic speed.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for the review from your recent stay with us. We do offer rooms with a single king-sized bed and jacuzzi in the lobby building for a slightly higher rate than our standard rooms if being located in the lobby building would be preferable for you. Have a great day!

"Great Place to Stay in Ashville"

5
RichFromTN2016, Tennessee 24/06/2019

Best Western Asheville Tunnel Road is a great place to stay. We chose it because it is pet friendly and close to Biltmore and some great restaurants. Being able to enter your room from the parking lot is a plus when staying with your pet.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
We are glad that you enjoyed one of our pet-friendly rooms -- they are freshly remodeled, including hard-wood flooring, and have been receiving many compliments, especially since the update. Come back and see us again soon!

"Very nice hotel at a reasonable price"

4
LindaMo_nc, Cary, North Carolina 23/06/2019

Great location and a really nice hotel. I would stay there again. The rooms were quiet and clean. I was there visiting a sick relative so I didn't have a chance to really enjoy all that was offered but I would definitely stay there again.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
We appreciate your kind words and hope that in the future you have time to come back and visit Asheville under better circumstances. Have a great day!

"Ok place to stay."

3
User 16/06/2019

Rooms very clean, staff very helpful, however you need to be aware that there are only stairs to get to the top level, which is an issue especially if you have heavy suitcases. You could hear traffic in the morning.

"Perfect Atmosphere"

5
Spank1TM, Huntsville, Alabama 16/06/2019

My experience with this Best Western, was wonderful. The staff that was there that night. Treated me very well. They were professional and punctuate. My room was clean and comfortable. They even had bottled water to quench my thirst in the room. Kudos to this location on Tunnel Road. I will return to stay again!!!

"Perfect for our trip!"

5
B S, Boca Raton 16/06/2019

Couldn't have been more pleased! Price was right. Location was convenient to highway and main roads, making getting around Asheville area easy. Room was clean and spacious. Pool area was nice...too bad it was too cool for us to try! Breakfast choices were ample and tasty. Check in and out was easy, staff was kind and helpful. Would definitely stay here again!

"Terrible check in experience. Room very nice."

3
User 09/06/2019

Check in clerk was rude and really had a chip on her shoulder. We had asked for a quiet dog friendly room and she had placed us next t the pool facing the road- when I asked about other options, she became nasty. We also questioned the room rate she gave us (seemed higher than our reservation info which we couldn't access because of cell phone issues) and she became down right caustic. The checkout clerk was lovely. Housekeeping staff were obviously very good- place was spotless inside, but again, dog poop everywhere as it was at every Best Western we stayed at! So guests SHOULD clean up after their dog but if they don't, then a grounds person really should.....We cleaned up one area so our dog had a clean place to go- and picked up each time we went out with him. If we are charged a dog fee - which we were- that should cover having clean grounds, shouldn't it? And since we picked up after others, maybe we should have had the dog fee reduced??? Well, we won't stay here again. It wasn't terible- just VERY expensive for bad service.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
We appreciate you taking the time to leave us a review, and genuinely take all guest feedback to heart. I am ever so sorry to hear about the issues you experienced during your recent stay with us and would definitely make sure this would not be the case if you return, as this is not the norm here. Please note that this concern has been passed on to the respective area on property. Despite this, we hope you will give us another opportunity in the future and we look forward to welcoming you back to our hotel.

"BW Ashvillle"

4
User 05/06/2019

Emulates the standard of what Best Western Hotels and Resorts provide. Rooms and grounds are clean and well maintained. This location sits parallel to a very busy highway so be alert and give ample notice by signaling to the traffic behind you well before you turn in when arriving and turning into the parking lot.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for such kind words about our property -- we love hearing feedback from our guests, especially when it's as positive as yours. Also, thank you for your safety advice for new drivers in our area, Tunnel Road can get very busy. Have a great day!

"Great locatio"

5
amc44d, Lake Wales, Florida 04/06/2019

We enjoyed this hotel. It was centrally located to a lot of things in Asheville in our opinion. We toured Biltmore, Grove Park Inn and downtown during Christmas. Everything was beautiful. We enjoyed the car museum at Grove Park.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for taking the time to leave us a review -- we're thrilled that you enjoyed our convenient location and all the surrounding activities in Asheville!

"Wonderful hotel!"

5
Mapper14, Swansboro, North Carolina 03/06/2019

My husband, mother, two small dogs, and I stayed at this hotel over Memorial Day weekend. They staff at the hotel gave us a wonderfully convenient 1st floor room next to a grassy area for our dogs. The room was clean and comfortable enough to fit all of us. The hotel pool looked very clean and refreshing. I wish we would have enjoyed it! The breakfast each morning was fresh, well stocked, and had a great selection of items. It was better than most other hotels I've stayed at! The location is very close to the Biltmore and I-40 and I-240 so getting around was easy. The front desk manager was also very accommodating when we had a family emergency that caused us to need to leave early. Overall, a great experience and would recommend this hotel to anyone staying in the Asheville area!

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
We're glad that you enjoyed your Memorial Day weekend staying with us -- It sounds like you will have to come back and see us again so you can take advantage of our pool and everything else Asheville has to offer that you missed this go around! We look forward to welcoming you back!

"Excellent staying! Clean and updated room. Very friendly st. The breakfast was really good, and a very friendly staffing"

5
Paradise40819993240, Charleston, South Carolina 02/06/2019

Very friendly staffing from our arrival to depart. The room was very clean and updated! Breakfast was very good, with healthy options. Great place to stay I absolutely recommend for your next stay in Asheville NC.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
We love hearing that our rooms are clean, our staff is friendly and our breakfast healthy. Thank you for noticing our new updates -- we have recently remodeled all our rooms with new carpets, paint, and furniture. We can't wait to welcome you back again!

"Clean rooms"

5
User 01/06/2019

I enjoyed our stay. The rooms were clean, bed comfortable, and plenty of hot water. The breakfast was hot, fresh and delicious. The pool area was well kept and refreshing after 94 degree days. You can't beat the price, location and service.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
It sounds like you had a great trip in Asheville -- we're glad we could be a part of it! Thanks for the great review and specifically mentioning the price, location and service as we strive to provide the best guest services possible. We hope to see you back again soon!

"Nice stay!"

5
User 29/05/2019

We had no complaints about our recent stay! We were just minutes away from downtown Asheville and Biltmore! The room was clean and the hot breakfast in the morning was convenient! Will definitely stay again when back in the area!

"A Place You Can Count On!"

5
User 29/05/2019

Arriving later in the evening and tired from traveling, check in was a breeze and the room was very inviting. This is one of the reasons that I stay at Best Western. You can have a great breakfast while you plan your day and a great place to sleep at night. ALL for a great price!

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
We're so glad to hear that after a long day our evening staff got you checked in quickly and easily; and also that you enjoyed our hot breakfast in the morning. We love to hear about how our staff members go above and beyond in making our guests' stays the best they can possibly be. Please give us a call if you are ever visiting Asheville again!

"Not clean"

2
chienerrant, Chicago, Illinois 28/05/2019

Poor housekeeping service. Stains on duvet, coffee maker not cleaned and coffee not replaced, hairs that were definitely not ours on the bathroom floor, dusty surfaces. (And we'd left a tip for the maid!) Pool had no towels provided, and hotel staff allowed a large group to play loud music and bother everyone else (pool isn't very relaxing anyway, next to a noisy highway).

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
First off I would like to apologize for any housekeeping issues you experienced during your visit, we were understaffed due to multiple employee illnesses during your stay, however that is very unusual for us here as we pride ourselves on our clean rooms and friendly and helpful staff. We do offer pool towels at the front desk. And please inform the front desk staff if any guests in the pool area are being noisy and we will look into possible solutions. We hope that you will give us another chance if you're ever back in Asheville even though there were some miscommunications the last time.

"Great place at a good price"

4
Psl652, Scituate, Massachusetts 28/05/2019

Really were pleased with this hotel. Very clean good sized room. Breakfast was nice. The eggs were fresh and cooked perfectly. Location was just outside of downtown just off the highway. Able to easily drive to all the local attractions. Easy to pop into the city for dinner etc. A value !!

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for leaving us such a flattering review of your recent stay with us. We pride ourselves on providing large, clean rooms, a hot breakfast, a convenient location -- and all at a great price! We hope to welcome you back again soon!

"Nice property and great price"

5
Tybee2, Lexington, Kentucky 27/05/2019

We stayed two nights recently when we were visiting for a family gathering. The location of this hotel was great. It's very close to Biltmore, the mall, and several restaurants. The rooms were extremely clean. I was quite impressed by the quality of the linens and comfy beds. Lots of choices for breakfast, too. We would highly recommend this hotel.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
We're so glad we could accommodate you while you were in Asheville visiting family! Thanks for the great review, we love our location in the center of the Asheville area and our hot breakfast, we're so happy that you enjoyed them as well. Have a great day!

"Not quite up to par"

3
Odyssey67391688947, Frederick, Maryland 22/05/2019

I chose this hotel based on other reviews I read, however, it was somewhat of a disappointment. TV did not work after check in so we called front desk and a staff member was very helpful and came to our room to get it working. We then couldn't log into the wifi, but that was resolved after another call to the front desk. The maid service did not clean our room after the first night so I had to go to the front desk the next day to get towels. Once they did clean, they didn't replenish cups or toiletries. Found bed to be too hard and uncomfortable. Free breakfast was good though and the hours served were very convenient. The hotel is a short drive to The Biltmore Estate and other attractions. Staff was always very friendly, helpful and courteous.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
I am sorry to hear about the problems you experienced but am glad to hear that the staff was able to get almost all of them fixed quickly. We get a lot of good reviews on our breakfast and location -- glad you found them both to be enjoyable. We look forward to welcoming you back again in the future!

"Had a wonderful stay with our dog"

5
bobandmartha2, Branford, Florida 21/05/2019

We visited Asheville with 2 other relatives. The management put us in rooms on first floor and near each other as we requested. The rooms are clean and and up to date, with some sort of linoleum floor so no musty carpet smells or dampness on your feet. And quiet even though you are right on busy Tunnel Road Our dog enjoyed the walk area and we enjoyed the breakfasts before venturing out each day. Ashley checked us in when we arrived and gave us good guidance for traffic directions, etc. Would stay here again with no worries.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thanks for leaving us such a nice review. We've recently updated all of our rooms, including linoleum flooring in our pet rooms, which are select rooms with 2-queen beds on the 1st floor. We're glad to hear that you enjoyed your stay with us and hope to welcome you back to Asheville again soon!

"VACATION RUINED, INFESTED WITH FLYING INSECTS AND NO ELEVATOR"

1
BrisbaneNewDad, Australian Capital Territory, Australia 20/05/2019

I booked a room and advised I needed a ground floor room due disability. Tough luck your room is on the second floor and no elevator. I managed to get a room elsewhere for 1 night bur got no refund from this place. They admit they totally ignored the booking blaming Expedia The hotel is from the 70's that has had a makeover. Unfortunately the room had a very slippery granite step in the bathroom and the bathroom was so small even my cat would suffocate The beds had really cheap mattresses to the point the had put a topper on top which just bad the matter worse. Room full of huge flying insects the size of miniature flying dinosaurs. The wifi did not work unless I went and stood at the door way. IN summary and arrogant hotel , no care, over rated and over priced

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
First and foremost I would like to apologize for not meeting your expectations. Our goal is to not only meet the needs of each and every guest we serve but to also exceed your expectations, I'm sorry that this was not the case for you. This is our peak season here in Asheville and you will find our rates to be very competitive with the area. The type of room you booked is unfortunately not available on the first floor, it's only on the second floor. We of course would love to host you in the future and you can always call us directly, so that we can reserve you a room type that is available on the first floor. In regards to the insects you found, we take this very seriously and had a professional pest control company come out. Thankfully they did not find any type of insects during the inspection. Please note that I have passed all of your feedback onto the respective area. We hope that you will give us a second chance in the future to prove our superior service and property. We wish you all the best and hope that you have a wonderful day!

"Wouldnt stay anywhere else"

5
User 19/05/2019

Not one negative event happened during our 1 week stay. If I came up with one it would be a lie. The receptionists were always nice, the maids were always nice and sitting in that gazebo to take in the sounds of the birds and feel the breeze was the icing on the cake.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
We're so glad you enjoyed your stay and that that you had a great time in Asheville. Our staff do a great job of providing exceptional customer service, thank you for letting us know that they did not disappoint! Please come back and stay with us again soon!

"Very nice clean spacious room"

5
Kathyinfla, New Smyrna Beach, Florida 19/05/2019

The Front desk staff very friendly. Nice hotel. Convenient to who I was visiting. Only 2 miles to Asheville VA. A few miles to the mall, lots of stores. Grocery store about 2 miles away. Good food around.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your kind review. We're glad to hear that you found our staff, property, and location to be agreeable. We look forward to welcoming you back again in the future!

"Ideal Motel"

5
Jim H, Atlanta, Georgia 11/05/2019

Good experience with clean facilities; comfortable beds; pleasant personnel; bountiful breakfast; easy check in; easy access to room; and extra amenities. We recommend this motel to anyone traveling in the Asheville, NC area.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your wonderful review of our property. We love hearing feedback like yours from our guests. Come back and visit Asheville soon!

"Convenient location"

4
MaryKop, Colorado Springs, Colorado 10/05/2019

Very nice chain hotel, convenient to the highway. Multiple buildings. We stayed in a room in the front building right on the parking lot and busy road--but amazingly the room was very quiet. Comfortable beds, clean, spacious room. Great breakfast in the main lodge in the mornings, included in rack rate. Friendly, helpful desk staff. Would stay here again.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
We're so glad you enjoyed your stay with us and found out location quiet and convenient. We hope to see you again in the future!

"Wonderful hotel!"

5
Dream39885655208, Jonesborough, Tennessee 04/05/2019

Lovely environment all around. The staff was friendly and everything was clean. Really had a pleasant time here. Was surprised at how nice the lobby was and it really gives the feel of an upscale hotel, but the price is just right.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your wonderful review! This is a perfect example of the reviews we love to see. We do our best to make sure that all of our guests enjoy their stay to the fullest. Please come back and see us again soon!

"Clean and Comfortable"

5
carolgJ2047ZS, Locust Grove, Georgia 04/05/2019

Stayed two nights and was very surprised at all the amenities offered for such a reasonable price. Room was sparkly clean, furniture was modern, bed was comfortable, flat screen tv (with channel guide provided) worked perfectly, breakfast was REALLY a hot breakfast, coffee was awesome, pool was sparkly clean (but it was too cool to swim), front desk clerks as nice and agreeable as could be. This was a wonderful place and I will definitely stay here again if I need to be in Asheville.

kortnee501, Public Relations Manager at Best Western Asheville Tunnel Road, responded to this review
We're so glad you enjoyed staying with us! Your Asheville visit was perfect timing as we just recently re-painted the rooms, installed new carpets and new furniture as well. Thank you for leaving us such a wonderful review of your experience!

"Beautiful room and location"

5
Bradley M, Backus, Minnesota, United States 28/04/2019

Very clean and updated. Love the outside entrance. Very nice breakfast room and check in. An upgrade for already pretty good Best Westerns. Large room and nice bathroom setup with sink outside the toilet/shower area.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your lovely, detailed review. We have recently installed new furniture and carpets in all of the rooms as well as re-painting much of the property. We take our guests feedback very seriously and use it to continue improving our property even more. Come back and see us soon!

"Good"

4
Thami11, Campinas, SP 22/04/2019

Nice place, but could be near city center. Breakfast really crowed and not much options. Rooms are very confortable but noise from the road and other rooms could be heard. If the price were a bit lower I would accept stay there again

kortnee501, General Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for posting a review of your experience. Next time you're in Asheville please inform the front desk that you would like a room as far as possible from the road and also let them know about loud guests beside you, we do take all noise complaints very seriously. Have a great day!

"Mrs"

5
vickikremer, Henderson, Nevada 20/04/2019

Stayed at Best Western , our choice when it comes to hotels, in Asheville and Hickory, NC last week-end to Attend a surprise 70th Birthday weekend.... both hotel accommodations were perfect and staff was so helpful during the planning of our weekend... Thanks to Best Western, we spent a comfortable and enjoyable weekend away....

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
We would like to extend our deepest thanks for leaving us such a wonderful review regarding our property and staff. We love to hear that guests thoroughly enjoyed their stay with us. Have a great weekend and come back and see us soon!

"Clean"

5
Tourist35076799531, Cincinnati, Ohio 16/04/2019

This hotel was very clean and updated. The breakfast items were delicious and had a nice variety. I picked this hotel because it was inexpensive and was close to all the locations we wanted to visit. I was very surprised at how nice and clean it was. I would stay here again!

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your lovely review! We are constantly updating our rooms and property to make sure all of our guests have the best stay possible while they are with us. We hope you come back and visit Asheville again soon!

"Great location"

5
User 16/04/2019

Quick trip to Biltmore or downtown. Full breakfast with eggs, 2 meats waffles etc. Plenty of restaurants close by. Only issue is parking. If you get in late you may not be able to park near your room. Beds were comfortable.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thanks for leaving us such a great review! We hear a lot of feedback about our breakfast and prime location in Asheville. I apologize about the parking issue, we did recently add additional parking spots behind the lobby building so hopefully that helps next time you stay with us. Have a great day!

"Enjoyed our stay at this great location."

5
D8471CJmariannem, Mount Pleasant, Michigan 16/04/2019

Easy to find this location just outside downtown area and access to main roads is close by. Room was comfortable, roomy, and clean. We both relaxed and slept great on our one night stay here. Breakfast was plentiful and flavorful with lots of options.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
I'm glad to hear that you enjoyed your stay with us! We are honored to read this kind of review--thank you so much for writing it.

"Great hotel great price"

5
Flyer49700238336, Greenville, South Carolina 08/04/2019

Half the price of hotels in downtown Asheville and only 2 miles away, easy to get downtown. Very nice comfortable, clean rooms, friendly staff, good complimentary hot breakfast with many options available.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thanks for your 5 star review! Your input means a lot to us. We hope to see you again soon!

"Great value"

4
BloggerLinda, Johns Creek, Georgia 07/04/2019

I was here for only one night. The hotel has recently been renovated. The rooms are very nice with a small fridge, a couple of small bottles of water and chocolate. There are electrical plugs everywhere. The vanity is outside of a small bathroom. I would have to disagree with the other reviewers on the breakfast. I thought it was below par. I don't know how those eggs were cooked but they looked like they were white and yellow frisbees. The bacon was undercooked. I don't eat carbs so I didn't eat the bagels or biscuits. The staff is very friendly and accommodating. There are a few chain restaurants in the area and a large mall. There is also a Whole Foods.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review of our property, we always love hearing that guests enjoyed their stay in our newly renovated rooms. I apologize breakfast wasn't up to par while you stayed with us, most of our guests do give our breakfast a good review so i hope you will give us another chance next time you visit Asheville. Have a great day!

"Great Hotel"

5
User 03/04/2019

I have to go to Asheville on business once a month at least and I stay here every time. They are so accommodating. Best Western has the best rewards program there is and they bend over backwards to accommodate you here. Rooms are always spotlessly clean and they allow a late check-out for reward members. Highly recommended.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
We appreciate you taking the time to leave us such a fantastic review. You can be sure that i will pass along your positive feedback to my team as these are the types of reviews that inspire us!

"Great Value!"

4
Charles W, Chapel Hill, North Carolina 30/03/2019

If you need a affordable place to stay near Asheville this is your place. My friend and I went to a great concert at the Orange Peel and this is where we stayed. You can get to Asheville easily via Uber. Breakfast is free, the staff is friendly, and the rooms are clean. What more could you ask for?

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you so much for your business and for taking the time to let others know how you enjoyed your stay. We can't wait to provide the same great service when you return!

"Another Mixed Review"

3
User 29/03/2019

Location and staff are good, but a bit disappointed with housekeeping and breakfast. Am a BW member so stay at a lot of their places and was disappointed in their breakfasts. First morning, no juices or breakfast pastries; second morning scrambled eggs reminiscent of powdered eggs we got in the military in the ‘60s. On both mornings, gravy for biscuits had absolutely no meat. As for housekeeping, it appears all they did was make the bed, and haphazardly at that with pillows left in the middl3 of the bed. Towels left where they were placed in the morning and some papers left on the floor. Management needs to take note of this if they want repeat customers.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
We appreciate you taking the time to leave us a review, and genuinely take all guest feedback to heart. Please note that this concern has been passed on to the respective area on property. Despite this, we definitely hope you will give us another opportunity in the future and we look forward to welcoming you back to our hotel.

"Mixed Experience"

3
Jim K, South Charleston, West Virginia 28/03/2019

This hotel looked to be a real bargain at well under $100/night for a King room. I saw from a review the door would open to the outside, not a problem since it wasn't winter. The room was clean, the bed comfortable, the breakfast good. However an AT&T cell phone customer would be disappointed - no usable service. The wifi signal was weak and easily dropped. The water was brown - a couple inches in the bathtub and my feet were invisible. The front desk knew about the cell phone and water, but didn't see fit to mention them until I brought it up at checkout.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
I would like to first apologize for the brown water you experienced during your stay. The city was doing unscheduled water pipe repairs in the days leading up to your stay and thus large portions of the Asheville area were affected by this incident. I am disappointed that you were not informed of this problem at check in and would like to apologize for the miscommunication. I hope you will give us another chance in the future as it would be a pleasure to demonstrate our commitment to excellence.

"Enjoyable Stay!"

5
D2850RNrobm, Midland, North Carolina 19/03/2019

Our room looked to be redone recently. Nice and clean. We had the king bed & also a couch which was great, it pulled out into bed if needed. Our stay was for two nights and had no problems. A litte road noise which is to be expected. Breakfast was very good, but a little tight in dining room. Would stay here again. Price was reasonable. No problem getting in or out. Great location.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you so much for your review and feedback! It's such a pleasure to hear that you had a great stay with us in every aspect. Please come back and visit us soon, as we would love to host you once again. Enjoy the rest of your day!

"Convenient to all that Asheville has to offer"

4
DeeMiddletown, Middletown 17/03/2019

Best Western Asheville Tunnel Road is in the perfect location to explore Asheville and the surrounding area. We stayed three nights and were very pleased with the property, the rooms were clean (NEW carpets) the beds comfortable, the breakfast each morning was very good and plentiful, and the staff were helpful and friendly.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you so much for your kind review and feedback! It's such a pleasure to hear that you had a very comfortable stay with us and that we met your expectations in every aspect. It's also terrific to know that you were able to take advantage of our convenient location to all of the attractions here in Asheville. We hope to have the opportunity of welcoming you back very soon!

"Old style and issues"

1
dolson9835, Northville, Michigan 14/03/2019

This property is not up to par with all other Best Western hotels we have stayed at over the years. It has doors to the outside and the restaurant is in different building. Wind blew in from door and highway noise was always present. Room was clean, beds were nice, and was probably being renewed. Around 9 pm a cracking noise behind the dresser started and stopped. Then happened twice more by the bed later waking us both up. Then at 2 am a very loud pop which may have been electrical short near the electrical conduit by our bed. We immediately packed and left. My wife was terribly upset! Front desk found us a room at nearby Best Western property at no additional charge. After reviewing on Best Western site, the reply back from the manager was standard boilerplate which was worse than saying nothing. We will not stay at Best Western as much on trips.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
We appreciate you taking the time out to leave us a review, and genuinely take all guest feedback to heart. While I'm pleased to hear that you loved your guest room, I am ever so sorry to hear about the issues you experienced during your stay. Please note that this is not the norm at all here, we had our maintenance staff check the room right away. It's great to know that our front desk staff rose to the occasion and were able to find you other accommodations. Again I'm very sorry that your experience was anything less than satisfying, you were not charged at our property due to this reason. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. I'm very disappointed that this was not the case for you, we hope that you will give us a second chance in the future to prove our superior service and property. I hope you have a wonderful day and we wish you all the best!

"All about builtmore"

3
User 10/03/2019

Breakfast was very good! Your average hotel items BUT the eggs, bacon and sausage was above average. Hotel itself was clean. I was not aware of the exterior doors leading to individual rooms. Sort of reminded me of a hotel/motel 6.8 ect.. walls are thin, as people checked out of their rooms Lots of doors slamming making the early morning hard to sleep in a few extra minutes. The bathroom was clean, nice white towels but there was a problem with the bathroom tub draining. I was room 235 and the water backed up out of the toilet from me taking a shower which was gross and over flowed into the floor excessively. When I checked out the front counter girl did not seem too concerned, but she said she would get maint department to check it out ASAP. I would say the price was reasonable and the bed was comfortable. Overall I would give a 3.5 of 5.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you so much for your review and recent stay! We are very delighted to hear that the cleanliness and comfort of your guest room, along with our delicious hot breakfast buffet were highlights to your stay with us. I would like to apologize for the noise issues your experienced. We appreciate all of your feedback because it helps us improve, I will speak with our staff immediately. We would love to host you once again, should your travels bring you back to Asheville! Have a wonderful day!

"Good location to see the sites in this historic town."

4
Nancy H, Plaistow, New Hampshire 08/03/2019

Chose this hotel because of its location near the city and the Biltmore Castle. This was a 2 night stay on our way home from vacation. Personnel at the front desk were great. The recommendation for a nice place to eat was very good. The breakfast that was included had a variety to choose from and the eating area was large and well kept.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
All of us here at Best Western Asheville are so thankful to hear that you had such an incredible stay with us-we loved having you! It's terrific to know that you loved our breakfast buffet and also our convenient location to all of the attractions here in Asheville. I'm delighted to hear that our front desk staff was so helpful, I will be sure to pass along your feedback to all of them. Thank you again, we hope to have the opportunity of welcoming you back soon!

"Good Location"

5
User 06/03/2019

Clean facility recently upgraded and refurbished . Very nice and good bargain for a family trip to Asheville. Close to downtown, Biltmore and other area amenities, restaurants and shopping. Arts District was very nice.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you so much for your fantastic review! All of us here at Best Western Asheville are so thankful for all of your kind feedback. It's so terrific to hear that you loved our newly remodeled property and that you were able to take advantage of our convenient location to all of the attractions here in Asheville. We loved having you as our guest and we hope to have the opportunity of welcoming you back very soon!

"Best needs ever!"

5
User 28/02/2019

I'm on the road about 150 nights a year and these are some of my favorite beds. The rooms are very very clean and the breakfast is great. Hot eggs and sausage and lots of extras... Several different types of milk including almond milk and the coffee was really good. And some super friendly fish in the aquarium of course!

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you so much for your review and feedback! It's truly a pleasure to hear that you had a fantastic stay with us in every aspect. It's great to know that you find our beds to be the best, we appreciate that kind comment! I'm also delighted to know that you love our delicious hot breakfast buffet. We have so many options with a taste for everyone. We loved having you as our guest and we hope to have the opportunity of welcoming you back soon!

"Staying in Asheville"

4
Navigate10964560205, Elizabeth City, North Carolina 27/02/2019

The hotel met the needs we had as far as having a place to sleep. The pillows were horrific but the bed wasn't bad. The room did not look anything like the pictures on the website. We booked with the reserve now, pay later option. When we arrived and went to pay for the room with cash we were told we would have to give $100 extra for incidentals to do so. If we kept the charge on the card, there would be no extra charge. Excuse me, but who does this and why? The breakfast area was clean but very crowded for less than 10 people to be in the room. There was lots of variety items available so even a diabetic would be well served.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review and all of your feedback! I'm very pleased to hear that you had a nice stay with us and loved our delicious breakfast buffet. Our policy is that we do require a $100.00 deposit if you pay cash, for any possible incidentals. The deposit is always returned, after you check-out as long as the room is fine. I'm sorry for any miscommunication that may have occurred. We appreciate your recent stay and we hope to have the opportunity of welcoming you back soon! Have a great day!

"Comfortable"

4
hartsellj, Salisbury, North Carolina 19/02/2019

Located on a busy road did not deter a good nights rest. Greeted by a courteous staff. Clean and comfortable accommodations. Road noise was not an issue once you close the door. A really good breakfast included for your enjoyment. Would go back if in the area.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you so much for your kind review! I'm truly pleased to hear that you had such a nice and comfortable stay with us. All of us here at Best Western Asheville are so happy that you loved your guest room and all of our inclusive amenities. It's also terrific to know that our staff made a lasting positive impression, we appreciate all of the compliments you have provided about our property. We loved having you as our guest and we can't wait to welcome you back on your next trip to Asheville!

"Best Western to the Best!!"

5
Soccernomad1, Detroit, Michigan 17/02/2019

This place really tops my expectation to stay at this hotel in Asheville, staff were friendly, front desk clerk was awesome! The room we stayed in were clean, updated and very comfortable. Our breakfast foods were at top notch! Foods that were served were hot and fresh, one of staff were making sure foods were filled appropriately and in stock. I will return to Best Western Asheville Tunnel Road again and trust me, you will be happy you stayed here as well! Very close to places in Asheville we visited.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
We are so grateful for your thoughtful review featuring such gracious compliments to our property - from our friendly and helpful staff, the cleanliness and comfort of your guest room, and our delicious breakfast buffet. It's also terrific to know that you were able to take advantage of our convenient location to all of the attractions here in Asheville. We are so happy that you had a great experience with us and we sincerely look forward to having you stay with us again. Have a great day!

"Best Hotel around"

5
User 09/02/2019

Great Hotel friendly staff great food for breakfast nice clean rooms exceptional staff at check-in and Breeze at checkout will definitely be staying again in the near future oh almost forgot the housekeeping team is the very best

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you so much for your kind review and feedback! I'm very delighted to hear that we met and exceeded your expectations and that you truly enjoyed your stay. It's great to know that you loved your guest room and our delicious breakfast buffet.Thank you for recognizing our staff, without their hard work and dedication we could not be successful. We would love to host you once again should your travels bring you back to Asheville!

"Great Place to Stay In Ashevile"

5
Douglas A, Houston, United States 09/02/2019

I am a regular guest at the Best Western Asheville. Located near the city center and gas lamp district. Very particular about breakfast -- staff always comes through with a fabulous breakfast buffet. Rooms are extremely clean. Also, hotel is going through a modernization, updated rooms are great.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
We certainly appreciate your fantastic review! Thank you so much for your business and for taking the time to let others know how your recent stay went. It's truly delightful to hear that you love our delicious breakfast buffet, our convenient location, and our guest rooms. We love having you as our guest and definitely appreciate your loyalty to our hotel. All of us here at Best Western Asheville can't wait to provide you with the same great service when you return. Have a wonderful day!

"Nice but could need work "

4
User 04/02/2019

Dog friendly with area for your pet. Ice machine broken. Breakfast was great. Staff friendly. In good area with lots to do. Not sure if we will stay again but like Best Western and its affiliates. Recommend for short stays

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your kind review and feedback! It's such a pleasure to hear that you had a nice stay with us and loved our convenient location to all of the attractions here in Asheville. We are very thankful for all of the compliments you have provided about our property. We hope to have the opportunity of welcoming you back soon! I hope you have a wonderful day!

"Great place to stay"

5
carolyno196, Nashville, Tennessee 01/02/2019

Rooms are clean bed are comfortable ,staff is very helpful and friendly they have full breakfast with many items to choose from. It's located in a convenient place to where you can go shopping, dining or go see a movie and don't have to go a long way

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you so much for your kind review! We appreciate all of the feedback you have provided about your recent stay with us. It's certainly a pleasure to hear that your stay was terrific in every aspect. I'm delighted to know that your guest room, our wonderful staff, and our delicious breakfast buffet were all highlights during your time with us. I'm so glad that you were also able to take advantage of our convenient location to all of the attractions here in Asheville. We would love to have the opportunity of welcoming you back on your next trip to Asheville!

"Great Night Stay."

5
Adventure14623157698, Summerville, South Carolina 20/01/2019

Check in was easy, The Room was clean and well maintaned, The breakfast bar had many choices of good food and check out was very fast. The one bad thing that I had was the weather Cold and raining.other than that a Great stay.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
We are so grateful for your thoughtful review featuring such gracious compliments to our property - from your guest room, our delicious breakfast buffet, and our amazing staff. It's so wonderful to know how much you enjoyed your stay with us, we loved having you. I hope that the weather is beautiful the next time you visit Asheville. We hope to have the opportunity of welcoming you back very soon!

"Great motel. Very clean. Good service."

5
Leo D, North Tonawanda, New York 07/01/2019

This motel was very clean. The amenities were nice, including the breakfast. The staff was all very friendly and helpful. They made the stay easy and enjoyable. Very close to the Biltmore and not far off the highway, but very quiet.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review and feedback! I'm delighted to hear that we met and exceeded your expectations and that you truly enjoyed your stay with us. It's so great to know that our location, the comfort and cleanliness of your guest room, and all of our amenities all made for an excellent vacation. I'm happy to hear that our staff left a wonderful lasting impression. Our team truly cares about the small details, as they know it makes a difference in the guests experience. Thank you again, we hope to have the opportunity of welcoming you back soon!

"Best Western Asheville Tunnel"

5
User 07/01/2019

The acomidations were great, the beds were soft & the room was really clean. It was located 6 minutes away from downtown Asheville; lots is cute shops, coffee houses & restaurants. The staff was super friendly as well. We couldn't believe how great the included breakfast was; they had waffles, eggs, sausage, biscuits & gravy, cereal choices, yogurt & fresh fruit as well as lots of drink choices including Silk Almond milk!

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
We are honored to read this kind review - thank you so much for writing it! I am very happy to hear that the service, our location, your guest room, amenities, and overall experience we provided to you met your high expectations. It's so great to know how much you loved our hot breakfast buffet as well, it's definitely a highlight to our guests stay. We cannot wait to welcome you back when your future travels bring you back to Asheville!

"Clean and comfortable "

4
debbiemI4172MZ, Alabama 23/12/2018

We know when we book with best western the room will be clean, updated and have a comfortable bed. This room was just what we needed at a very good price. Located near the major highways, so all the places we went were easy to get to but you will have to drive to restaurants and shops because this hotel is on a highway, no sidewalks or places to walk.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you so much for your kind review! It's such a pleasure to know that you had a very nice and comfortable stay with us. I am happy to hear how much you enjoyed your guest room and our wonderful location here in Asheville. Please come back to visit us soon, as we would love to host you once again. Have a wonderful day!

"Clean & good location"

5
User 17/12/2018

The hotel was a good value and I would stay there again. The room was clean with a small fridge, microwave, safe, comfortable bed, and overall it was very quiet. The location was good, too. Easy Uber to downtown area and easy parking on location.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you so much for your fantastic review! We appreciate your recent stay and all of the compliments you have provided about our property. It's delightful to hear that your guest room, all of our amenities, and our convenient location were all highlights to your recent stay. Thank you again, we would love to host you once again should your travels bring you back to Asheville!

"Nice comfortable stay"

5
User 08/12/2018

The room was clean and updated. The employees at the front desk were friendly and professional. Nice place to stay. The breakfast was hot and had a good basic selection, more that just a continental type breakfast. Check in and out was very easy.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you so much for your kind review and thank you for taking the time to let others know how your recent stay went. I'm very pleased to hear that you had a great stay with us in every aspect. It's terrific to know that your guest room, our wonderful staff, and our delicious breakfast buffet were all highlights to your stay. Thank you again, we would love to have the opportunity of welcoming you back on your next trip to Asheville! We wish you all the best!

"Christmas Jam weekend "

4
davestingr, Waxhaw, North Carolina 08/12/2018

This hotel was recently updated , with great success! It's clean , convenient ,and staffed by folks willing to help make your visit to Asheville a little better ! We will use them next time we are in the area !

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you so much for your review and feedback! It's a pleasure to hear that you enjoyed your stay with us. Our team tries very hard to provide consistently exceptional and personalized service to our guests, so it is delightful to hear that our staff achieved this during your recent stay with us. It is great to know that our central location and your guest room all made for an excellent vacation. I hope you enjoyed the Christmas Jam and we hope to welcome you back very soon! Have a great day!

"BEST is the perfect word to describe this place!"

5
nayspay, mount airy, nc 08/12/2018

This hotel is located close to everything, yet far enough away that you aren't in all of the hustle and bustle. We were four miles from Biltmore with shopping and restaurants in every direction. The beds were so comfy I wish I could have brought one back home with me! Breakfast is very good, with several choices,the coffee is amazing, and the hotel staff are the friendliest I have ever met. They make sure that you are happy with your stay. Last, but definitely not least...it is very easy to see that the housekeepers work hard and take pride in their job. Our room was immaculate and I cannot say enough about how much I appreciate them. I highly recommend this hotel, and the next time I am in Asheville I will definitely stay here again. Thank you to all of the staff at Best Western Asheville Tunnel Road. You are top notch, and truly the best!

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
I am very honored to read this kind review - thank you so much for writing it! It makes me happy to hear that you had a wonderful and very comfortable stay with us. I'm also delighted to hear that our colleagues made such a positive impact during your time with us, and that their service amplified your great stay here in Asheville. We could not achieve success without their hard work and dedication, I will be sure to pass your feedback onto them as these are the types of reviews that inspire us. It is great to know that our central location, your guest room, and our delicious breakfast buffet were also highlights to your stay. I appreciate your recommendation and we thank you for being our guest. We can't wait to welcome you back on your next trip to Asheville! Have a lovely day!

"Friendly Stay"

5
User 01/12/2018

I travel a lot, and BW Asheville Tunnel Road is my favorite hotel in Ashville. Service is always consistent, staff is super friendly and is very centralize for my business. I also travel to ashville for medical reasons, in this hotel is very clean and peaceful for my recovery.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review and feedback! All of us here at Best Western Asheville are so happy to hear that you love staying with us- we love having you! I appreciate all of the compliments you have provided about your recent stay, from the wonderful service you received to our convenient location here in Asheville. I'm very delighted to know that you always have a nice relaxing stay with us. Thank you for your loyalty to our brand, we can't wait to welcome you back on your next trip to Asheville! Have a great day!

"Friendly Staff"

4
User 25/11/2018

Overall, we had a good stay in this hotel. It was clean and pet friendly. I just didn't realized when I booked this hotel, the rooms are outside the lobby, so it was hard in the morning to get breakfast with 30 degrees temperature or anytime you need something from the front desk or their kitchen.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review and feedback! I'm pleased to hear that you had a nice stay with us and that our staff left a great lasting impression. Most of our rooms our exterior entrances, but we do have a select amount of rooms that our interior entrance and those are our king jacuzzi rooms. We would love to host you once again should your travels bring you back to Asheville! Have a great day!

"Great stay, but elderly accommodations need work"

5
Jim Y, Virginia Beach, Virginia 24/11/2018

Great location and property, but they need to have guaranteed connecting room accommodations on the first floor for those travelling with elderly or infirm family. My mother in law is 95 and has arthritis in the knees, but the only connecting rooms they had available were on the second floor. She endured those stairs with great difficulty rather than stay in a room that was not connected to ours.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you so much for your review and your recent stay! I'm very happy to hear that you enjoyed our beautiful property and our wonderful location here in Asheville, NC. We add all requests we receive to every reservation and we try our very best to accommodate our guests as much as possible. Unfortunately we cannot guarantee the requests we receive. I'm glad that we were able to get you adjoining rooms, but I'm sorry that a first floor room was not available. We loved having you as our guests and we can't wait to welcome you back on your next trip to Asheville!

"BEST is right!!"

5
RJBAQ, Miami 23/11/2018

Pleasantly surprised by the quality of service provided by all staff. Rooms extremely clean and modern, full breakfast provided, beautiful lobby. All questions or concerns were answered in a professional manner. Stayed three nights, price was very reasonable including the pet fee. I would recommend for your stay in Asheville area. Located on a busy road, entry-exit can be tricky on rush hours.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you so much for your review and feedback! I'm so happy to hear that you had a great stay with us in every aspect. Your review is very flattering and I appreciate all of your compliments. I'm delighted to hear that our colleagues made such a positive impact during your time with us, and that their service amplified your great stay in Asheville. We are very lucky to have our staff as their hard work and dedication is the reason why we are successful. It is great to know that you enjoyed your guest room and our delicious breakfast buffet as well. We can't thank you enough for your recommendation, we can't wait to welcome you back on your next trip to Asheville!

"Great bargain "

5
karorose, Greensboro, Maryland 23/11/2018

We stayed here for a night during our trip to the Biltmore and would stay here again. The rooms were recently remodeled, towels were thick, bed comfortable and the breakfast was delicious. Breakfast was a complete meal, we enjoyed it. Check in was a breeze with helpful staff. I highly recommend!

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you so much for your review and feedback! It's terrific to hear that you loved your guest room, our delicious breakfast buffet, and all of our inclusive amenities. I hope that you enjoyed your trip to the Biltmore Estate; I'm glad that you were able to take advantage of our convenient location here in Asheville. Thank you for your recommendation, we loved having you as our guests. We hope to have the opportunity of welcoming you back soon!

"Our must stay hotel in Asheville."

5
User 08/11/2018

We always choose this hotel when we stay in Asheville. Always clean. Breakfast always has a great selection. Staff is always pleasant. This location makes sure they recognize rewards members. Great location not too far from Biltmore.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review and feedback! I'm so pleased to hear that your recent stay with us was great in every aspect like usual. We always love having you guys as our guests. I appreciate all of the compliments you have provided about our property from the cleanliness of our hotel, our delicious hot breakfast buffet, our wonderful location, and our amazing staff. We thank you for your loyalty and can't wait to welcome you back on your next trip to Asheville! Have a wonderful day!

"Convenient location for Asheville activities"

5
Carol P, Fountain Inn, South Carolina 06/11/2018

Spent two nights here - double (not queen) beds but we managed to sleep in separate beds for our 52nd anniversary ! It's not new, outside entrances, but had been updated and was very clean. Great buffet breakfast - lots and lots of choices.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
To start - Happy Anniversary! We are so glad that you chose to stay with us to celebrate, and are delighted to hear how much you enjoyed your stay. I'm so happy to hear that you loved your guest room and also our delicious breakfast buffet. We appreciate all of the feedback you have provided. We would love to host you again on your next trip to Asheville.Thank you for being our guest, have a lovely day!

"Great Stay"

5
Douglas A, Houston, United States 05/11/2018

This is a lovely place to stay. Rooms are well decorated in the contemporary style. Staff are friendly and helpful. And the food - phenomenal. Had a great breakfast every morning with food which was beyond amazing.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review and feedback! All of us here at Best Western Asheville are so delighted to know that you had a great stay with us. We are happy to hear that the service, amenities and overall experience we provided to you met your high expectations. I appreciate all of the compliments you have provided about our property. We are so glad that you chose to stay with us and we would love to host you again should your travels bring you back to Asheville!

"" Nice enough ""

4
dnh2014, Loxton, Australia 02/11/2018

Stayed 2 nights here at this Hotel. A older place but very well kept and clean. Parking is at a premium at times due to construction going on next door. The breakfast is very well done and a reasonable amount of room so easy enough to get a table. Staff are very good and certainly seem to take some pride in the Hotel. If in the area again would certainly stay here again.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
We are so grateful for your thoughtful review featuring such gracious compliments to our property - from our hot breakfast buffet, the accommodations, and our wonderful staff. I am happy to hear how much you enjoyed your stay and I thank you for recognizing the staff's hard work. We greatly appreciate your review and recommendation. We can't wait to welcome you back on your next trip to Asheville!

"Older hotel but clean and comfortable."

4
65gerry, Meaford, Canada 31/10/2018

Our room was clean and comfortable. Hotel is just a short drive from downtown and Biltmore. No elevator to 2nd floor rooms so if you don't want to carry your bags up a flight of outdoor stairs, book a ground floor room.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you very much for your kind review! I'm so pleased to hear that you had a nice and comfortable stay with us. It's also terrific to know that you loved our convenient location here in Asheville. We appreciate you letting other travelers know how your recent stay went. We would love to host you once again should your travels bring you back to town. Have a great day!

"Looks much nicer online"

2
User 28/10/2018

We were (a family of 4) very excited to take a trip to Asheville. We booked a non smoking room, but the moment we opened the door to our room, it was obvious that was not the case. It smelled as if someone had smoked in the room recently & that smell had gotten absorbed into the carpet, draperies, and bedding. The AC was so loud, it made it hard to fall asleep. But, the breakfast and location were 2 perks of it. Overall, would definitely not recommend.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
We appreciate you taking the time out to leave us a review and genuinely take all guest feedback to heart. I am ever so sorry to hear that we did not meet all of your expectations. I'm glad that you loved our delicious hot breakfast buffet and our convenient location here in Asheville. Our goal is to not only meet the needs of each and every guest we serve, but to exceed there expectations. We take this kind of review very seriously and want to apologize for the condition of your room. We are a 100% non smoking hotel, but sometimes guests do not follow the rules. I have passed this onto our housekeeping department. Despite this I hope you will give us a second chance in the future to prove our superior service and property.

"Great hotel!"

5
alymey28, Oshkosh, Wisconsin 27/10/2018

This hotel was great. Nice clean rooms that we're pretty spacious. Hot breakfast offered for free. Highly recommend this hotel for the area. In the town but outside of the heavily trafficed area. Easy to get in and out of. Outdoor access.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you so much for your glowing review! I'm so pleased to hear that you had such a great stay with us. I appreciate all of the compliments you have provided about our property from your clean and spacious guest room, our hot breakfast buffet, and our wonderful location here in Asheville. It was great having you as our guests and we hope to have the opportunity of welcoming you back soon! We wish you all the best!

"GREAT VIEW AND A HOME AWAY FROM HOME"

5
Maria C, Nashville, Tennessee 26/10/2018

Staff willing to help in any way Made to feel so welcome from check in until check out! Th entire staff is very friendly. A wonderful view of mountains and the location could not be any better. Breakfast was really good. The food was fresh and there was great variety. The presentation was very appealing/appetizing. Hotel lobby and rooms are very clean and very nice decor. Beds and pillows Sooooo comfortable,THE BEST EVER!!!! Last year came about the same time to see the foliage (blue ridge mountains.) and liked it so much came back this fall!

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
I speak for all of us here at Best Western Asheville in thanking you for writing this flattering review! We try to appreciate and take great care of each and every guest through offering various amenities and attentive service, so it is great to know that you felt we achieved this goal. We appreciate your loyalty to our brand and we always look forward to having you stay with us. I'm so happy to hear that this time around was just as good and that you enjoy our location, hot breakfast buffet, the comfort of your guest room, and our amazing staff. Thank you again, we can't wait to welcome you back on your next trip to Asheville! Have a wonderful day!

"Asheville Tunnel Road Best Western"

2
User 25/10/2018

Old facility, leaking faucet, noisy heater, obnoxious room odor. Although prefer Best Western brand would not recommend this hotel. It was centrally located for Biltmore & Downtown Asheville but far too expensive for poor quality.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review and feedback! We do take all of the feedback we receive to heart and use it to continue to improve, so thank you for that. While I'm glad that there were elements of your stay that you enjoyed, I am very sorry to hear that we did not meet our normally high standards for service. This is our peak season here in Asheville and you will find our rates to be competitive with the area. Please note that your concerns have been passed onto the respective area on property. We hope you will give us another opportunity in the future and we look forward to welcoming you back to our hotel. Have a wonderful day!

"Good Place for Pets"

4
mcm422016, Hilton Head, South Carolina 23/10/2018

Reasonably priced and very convenient if you are traveling with Fido. Get a room on the 1st floor and it goes right out to the yard. It was fairly quiet at night, save for a couple of dog barking events. The bathroom in our room was clean, but needed a little work. The free breakfast was better than most. Easy Uber to downtown.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Greetings from Asheville, I hope you're having a wonderful day! It makes me very happy to read that you and your fur baby enjoyed your stay with us. I'm delighted to hear that our convenient location, your guest room, and our delicious breakfast buffet helped allow you to have an exceptional stay with us. Thank you for posting a review of your experience, it was great having you as our guests and we hope to have the opportunity of welcoming you back very soon!

"Great location on Tunnel Road"

5
User 23/10/2018

We really like this hotel. More of a Motel and that was a nice change from the big hotels. We parked directly in front of our room. Easy in and easy out! The location was great for getting around Asheville. The room was clean, comfortable, and well maintained. The folks at the desk were very helpful providing help and advice on things going on in the area. The warm breakfast was great and is a nice option when you want to get going for the day and your don't want to waste time. When in Asheville we will certainly be back.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
We are honored to read this kind review - thank you so much for writing it! I am happy to hear how much you enjoyed your stay and I thank you for recognizing the staff's hard work and dedication. It is so great to know that our location, the comfort and cleanliness of your guest room, and our delicious breakfast buffet all made for an excellent vacation. I truly appreciate all of the compliments you have provided about our property and we can't wait to welcome you back on your next trip to Asheville!

"A step into the past."

4
Richard R, Mukilteo, Washington 20/10/2018

This Motel, with outside facing doors, steps, and balcony reminded me of many in California built in the 60s. But it was clean, quiet, and offered good quality. Only 7 minutes from downtown (by Waze) even in rush hour.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you very much for your kind review! We appreciate all of the compliments you have provided about our property. I'm so happy to hear that you had a great stay with us and that you were able to take advantage of our convient location here in Asheville also. It was great having you as our guests and we would love to host you again!

"hotel review"

5
User 19/10/2018

Excellent breakfast items and nice area to have breakfast. Easy access to downtown and other restaurants such as the Biltmore and all of the interstate highways. Staff was very knowledgeable of restaurants and directions to specific attractions

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
I speak for all of us here at Best Western Asheville in thanking you for writing this flattering review! We appreciate your kind words about our convient location, our hot breakfast buffet, and our wonderful staff. I'm so happy that our team made such a positive impact on you during your time with us, as we could not achieve success without their hard work and dedication. I'm so thrilled to know that your recent trip was excellent in every aspect. We would love to host you again should your travels bring you back to Asheville!

"Not as good as it will be when the site building is finished!"

3
Graham B, Raunds, United Kingdom 18/10/2018

One of those Hotels that really is more like a motel. Lots of site workers staying on site which gave a different feel to the ambience. The room was clean with comfortable beds and all the usual tv, wi-fi, coffee machine, fridge. Breakfast was excellent but as in motels you had to leave your room and go across the site to another building. Difficult in rain or snow! Well located for exploring Asheville.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review and feedback! We appreciate your recent stay and all of the compliments you have provided about our property including the comfort of your guest room, our delicious breakfast, all of our inclusive amenities, and our wonderful location here in Asheville. I have passed all of your feedback onto the respective area on property. We loved having you as our guest and we hope to have the opportunity of welcoming you back soon!

"Conveniently located"

4
BJjourneys, Maryland 15/10/2018

I chose the hotel for its location, which provided easy access both to downtown Asheville and locations we wanted to visit in the other direction from town. Also used previous reviews to guide me. We had a first floor room which provided easy access to our car and for unloading and loading the car. Also conveniently located near the lobby with the front desk and breakfast areas. Although we ate earlier, we liked that breakfast was served until 10:30. There was a good selection of items available. The front desk staff member who checked us in provided good information about places for dinner, mentioning local restaurants as well as the chains.

kortnee501, General Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you so much for your kind review and feedback! We appreciate you letting other travelers know about your recent stay with us. I am very pleased to hear that you were able to take advantage of our convenient location here in Asheville, loved your guest room, our hot breakfast buffet, and our wonderful staff. It was great having you as our guests and we hope to have the opportunity of welcoming you back soon!

"Seemed like a nice hotel, until we had fleas in our room"

1
User 13/10/2018

Had to leave in the middle of the night because the room we were in was infested with fleas. We had a dog with us and so maybe they put us in a dog-designated room and the previous occupant had an animal with fleas but i'm not sure. Either way, the fleas were all over the beds and start attacking my dog. Luckily my dog is on a very expensive and effective flea medication so they would die after biting him. Regardless, it was disappointing to experience. They couldn't put us in another room because they were fully booked. We found our own hotel luckily across town but had to pay an additional $100+ for this other hotel since it was so last minute. Someone called me from the hotel the next day to apologize and ensure me that my money would be refunded but that was it. She was very pleasant but did not offer anything for our nightmare night. Just be aware that there could be fleas in your room and the hotel will do little to redress that or compensate you for having to pay more for another hotel even if you have to leave in the middle of the night.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for all of the feedback you have provided. First and foremost, I am very sorry to hear that you were unhappy with your experience with us. We take all complaints received very seriously and act on them immediately. Our hotel is inspected regularly by a professional pest company. Nothing has been reported about your guest room previously, but we will definitely have it inspected. Please be assured that this is not normal and my management team and I are taking appropriate measures to look into it. We follow up immediately on any guest concerns and will continue to act on even the slightest concern of any of our guests. We wanted to be sure to contact you to follow up and let you know that we refunded your entire stay. I'm sorry again that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. We hope you will give us a second chance in the future to prove our superior service and property.

"Completely satisfied with experience"

5
User 10/10/2018

Hotel was located in a very scenic setting. The room was perfect, and the breakfast was excellent. The staff was professional and helpful on ideas about what to see. Altogether, there were 18 people in my family staying there, and there were no complaints at all. Would stay there next time.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you so much for the glowing review of your experience. The level of detail you provided about your stay is very much appreciated, thank you for sharing your kind words. It makes me happy to hear that the service, amenities, our location, and the overall experience we provided to you met your high expectations. We are very lucky to have our friendly staff, as their hard work and dedication is the reason why we are successful. It was so wonderful having you and your family stay with us. Thank you for your recommendation, we can't wait to welcome you back on your next trip to Asheville!

"Biltmore visit for Chihuly Exhibit"

5
User 02/10/2018

Great hotel location to access the Biltmore or downtown Asheville. Rooms are good. Quiet and clean, and have everything you need at hand. Beds are very comfortable. One of the strongest selling points of this property is the staff. Everyone we encountered was a pleasure to deal with and went above and beyond to make us feel welcomed and valued. They are constantly cleaning and maintaining the grounds. Great team effort by this hotel staff; very impressive. Breakfast is excellent in a lovely, well-designed, well-staffed area off the lobby. Plenty of seating! Waffles with fresh strawberries & blueberries were a really nice touch! Eggs, sausage & bacon, biscuts & gravy, hot oatmeal, and the rest of the usual fare had everyone covered for whatever mood they were in. Probably the best breakfast offering I have encounter in a long time. Would not hesitate to recommend this hotel to my friends and family. We had a great 2-night stay!

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
We are honored to read this kind review - thank you so much for writing it. I am happy to hear how much you enjoyed your stay and I thank you for recognizing the staff's hard work. Our team truly cares about all the details, as they know it makes a difference in the guests experience. It's truly a pleasure knowing that you loved your guest room and our delicious hot breakfast buffet in every aspect as well. We greatly appreciate your recommendation and review. We hope to have the opportunity of welcoming you back very soon! Have a wonderful day!

"A surprisingly good hotel"

5
Ron M, Kingston, Tennessee 02/10/2018

This motel's building are of an older design with exterior room doors and park at the door style. When I first saw this I was concerned that the overnight experience might not be too good. But, the rooms have been remodeled completely and ours was very comfortable. Our room was clean, roomy, visually attractive, and everything worked. The bed was comfortable. The breakfast had a great selection and the food was of "better than average" quality. The staff were pleasant to deal with. A couple disadvantages: There were no elevators to 2nd floor rooms, so you have to carry luggage up stairs. The walk outside to breakfast could be an issue in bad weather. Also, the turn off of the main highway into the motel property was abrupt, and in heavy traffic you would want to have your turn signal on in advance to warn people behind you of your slowing for the turn. The motel was about 15 minutes from the entrance to Biltmore, more or less depending on traffic.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you so much for your review and feedback! I'm very thrilled that your stay was excellent. We appreciate your kind words about our renovations, your guest room, our delicious breakfast buffet, and our friendly staff. Your feedback is very important as it helps to guide us continually in improving. I'm delighted to hear that we met and exceeded your expectations and that you truly enjoyed your stay. We would love to host you once again!

"Asheville Tunnel Road"

4
User 02/10/2018

The staff was pleasant and friendly. The rooms was fresh and clean. Bed was comfortable with nice linens. Bathroom small, but clean with toiletries. Had a heated pool. Location was perfect, easy on and off highway.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
I speak for all of us here at Best Western Asheville in thanking you for writing this fantastic review! It makes me happy to hear that our location, your guest room, amenities, and overall experience we provided to you met your expectations. We truly loved having you as our guest and hope to have the opportunity of welcoming you back soon!

"Very nice stay"

4
gary56789, Katy, Texas 29/09/2018

We stayed on September 10th. Easy check in and out. Staff was friendly and helpful, room was clean and fresh. Breakfast was very good. I wanted to rate room 4.5, it was better than just very good. If i'm in the area again this will be the first hotel I will look at. Thank you for a great stay and good night sleep.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review and all of your feedback! It's truly a pleasure to hear that you had a great stay with us and that we met your expectations in every aspect. I'm delighted to know that our wonderful staff left a lasting impression, our breakfast buffet was a highlight to your morning, and that you loved your guest room. We can't wait to welcome you back on your next trip to Asheville! Thank you again and we wish you all the best!

"All We Wanted and Expected"

5
johnrE2842BO, Cumming, Georgia 28/09/2018

This convenient location, friendly & courteous staff, clean rooms, and breakfast with a lot of variety were what we wanted and got. We stayed 3 nights, and the hotel was close to downtown and other Asheville attractions. Our bathroom looked new, and we loved having a safe in the room. Other people must like this hotel as well because late-night parking was at a premium but always available.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you so much for your fantastic review! It's such a delight to know that you had a wonderful stay with us - we loved having you. I'm so happy to hear that our delicious breakfast buffet, our convenient location, the friendly and helpful staff, and your guest room made for an exceptional stay. We truly appreciate all of the compliments you have provided about our property, we hope that you enjoyed Asheville and we hope to have the opportunity of welcoming you back soon! We wish you all the best!

"Nice Hotel for a Quick Stop"

4
User 26/09/2018

This Best Western was clean, rooms were well furnished and the wi-fi was adequate. We particularly enjoyed the breakfast in the hotel lobby area and the friendliness, courtesy, and efficiency of the employees.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you so much for providing a glowing review of your experience! The level of detail you provided about the friendliness and helpfulness of our staff, the cleanliness of your guest room, and all of our inclusive amenities is very much appreciated. I am very delighted to know that you enjoyed your stay in every facet. We would love to host you again should your travels bring you back. Thank you again and we wish you all the best!

"Go to hotel"

4
Ellie C, Indianapolis, Indiana 23/09/2018

This Best Western is our go to hotel when in Asheville. The Biltmore and lots of great restaurants and shopping are within a ten minute drive. We've been coming for a year and are noticing improvements to the property each visit. We've stayed in a variety of rooms, so I feel confident saying they are clean and quiet. Breakfast is your normal motel breakfast, although they are offering more items from few months ago. I'd recommend this hotel to anyone wanting a great location, clean and quiet place to stay.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you so much for your kind review! I am very delighted to hear that your recent stay was great in every aspect. We appreciate your loyalty and value you as our repeated guest. Thank you for the compliments you have provided from our convenient location, our hot breakfast buffet, and the comfort and cleanliness of our guest rooms. We can't wait to welcome you back on your next trip to Asheville! We wish you all the best!

"Surprisingly good location "

4
Terry M, Indianapolis, United States 23/09/2018

When we arrived, we were concerned that we had chosen a hotel that would not be convenient for what we wanted to do in Asheville - hang out downtown and visit the Biltmore. We were pleasantly surprised to find that this is a very good take-off point for all activities in the area. It is only 10 minutes away from downtown and 10 minutes from Biltmore Village. The room was clean. The mattress was comfortable. The free breakfast had many options. Look for bargains to stay there, because the rate initially quoted by BW was high. But hotel rates in the area are higher than you would expect.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your fantastic review and feedback! All of us here at Best Western Asheville are so happy that you had a wonderful stay with us - we loved having you. It's a pleasure to hear that the comfort and cleanliness of your guest room, our delicious breakfast buffet, and our location allowed for you to have an exceptional stay. We hope that you had a wonderful time in Asheville and enjoyed the Biltmore Estate, we are very thankful that we are conveniently located to all of the attractions here in Asheville. Thank you again, we would love to host you once more should your travels bring you back into town!

"Another top-notch Best Western!"

4
MaxyeHenry, Lawrenceburg, Kentucky 15/09/2018

In spite of adjacent construction and a busy 4-lane, the room was comfortable and quiet; pool looked inviting, staff very welcoming, Breakfast was adequate. Good location. Would return if we are back in Asheville.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
We certainly appreciate your fantastic review! Thank you so much for your business and for taking the time to let others know how your recent stay went. It's a pleasure to hear that your guest room, our heated pool, delicious breakfast buffet, and friendly staff helped make for an exceptional stay. Thank you again we can't wait to provide you with the same great service when you return!

"Above and Beyond"

5
eagleswings55, Cleveland, Ohio 15/09/2018

We had two nights reserved at this hotel and arrived about 4:00 pm after being on the road since 6:00 am. We got settled in our room and commented that the room next to us contained two small dogs that were barking incessantly. After returning from dinner, the dogs were still barking so we mentioned it to the front desk. They said they were aware and had been trying to reach the guests in that room with no success. The two young ladies had not registered any dogs when they checked in. By 11:00 pm they had still not returned and the dogs were still barking. The front desk made arrangements to move us and the guests on the other side of that room to a different hotel so that we could get some sleep. The cost of our room was absorbed by the hotel (and I'm sure charged to the two young ladies that eventually returned). We had no hesitation in returning for our second night of our stay. I can't say enough about the staff in going above and beyond to accommodate us in this situation! The room was very comfortable, bathroom was newly renovated and breakfast was the standard with a good selection of hot and cold choices. We would stay here again if we're ever back in the area.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you so much for providing a glowing review of your recent stay! I apologize for the experience you had during your first night, but I'm so happy to hear that our front desk staff rose to the occasion. We believe we are one team and everyone will step in to make sure a guest enjoys their stay. The level of detail you provided about the comfort and cleanliness of your guest room, our delicious breakfast buffet, and the helpfulness of our staff is very much appreciated. We are so happy you had a great experience with us and we sincerely look forward to having you stay with us again!

"Great location"

5
Explorer264378, South Venice, Florida 14/09/2018

The hotel is situated a little out of town but the location was great. Uncongested and very easy to get to. It was clean and the staff was very helpful. Appreciated the amenities and used them all especially the breakfast, wi-fi and pool.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you so much for your wonderful review and all of your comments! We appreciate all of the compliments you have provided about our property, this really touches our heart. We're very happy to hear that you were able to take advantage of our convenient location, we are so fortunate to be located in such a beautiful place close to all of the attractions here in Asheville. It's a pleasure knowing that our staff and all of our amenities allowed for you to have an exceptional stay with us. We loved having you as our guests and would love to welcome you back should your travels bring you to Asheville again!

"Very good one night stay!"

5
Tntraveler207, Louisville, tn 03/09/2018

Stayed here on a night when Asheville was sold out. The outside of the property is a little dated but the room had everything we needed. It was clean and beds were comfortable. Breakfast was very good and all the employees we interacted with were gracious. It was a good stay for just one night!

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
We certainly appreciate your fantastic review! Thank you so much for taking the time to let others know how your stay went. It was great having you as our guests and we're so happy to know that we met your expectations in every aspect during your stay. It's a pleasure to hear that you loved your guest room, our delicious breakfast buffet, and that our staff was so wonderful. I will be sure to pass along your feedback to them. We hope to have the opportunity of welcoming you back soon to deliver another great experience.

"Nice and comfortable hotel"

4
klabarnes, Cookeville, Tennessee 28/08/2018

The hotel was very clean and the beds were comfortable. The breakfast was delish. They keep the property very clean. The service was very good, they provide almost anything you might need. They have a little snack bar also

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
We are so grateful for your thoughtful review featuring such gracious compliments to our property-from the accommodations and friendly service, the cleanliness and comfort, and also our hot breakfast buffet. I am very delighted that you enjoyed your stay in every aspect. We can't thank you enough for this incredible review. All of us here at Best Western Asheville cannot wait to welcome you again when your travels bring you back to Asheville!

"Lovely Service, Convenient Location"

4
Companion247650, Raleigh, North Carolina 24/08/2018

BW is one of our choices when doing a quick overnight to Asheville. The customer service/desk reps are cordial and friendly and recognize us which adds a personal touch. They are accommodating with room requests. We also like the convenient location and breakfast!

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you so much for your thoughtful review! It is a pleasure to hear that you always love staying with us - we truly love having you as our guests! I will be sure to pass along your feedback to our staff, as these are the types of reviews that inspire us. It's such a delight to know that you love our breakfast buffet and location also. We certainly will look forward to welcoming you back when you visit Asheville again in the future!

"Family Travels"

5
User 23/08/2018

Great room, comfortable beds, good water pressure in showers, nice pool, hot breakfast. Would definitely stay at this motel again. Just minutes from the mall. Convieient to everything we needed including Biscuithead and Asheville Sandwich Shop

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your glowing review! All of us here at Best Western Asheville Tunnel Road would like to thank you for your recent stay-we loved having you guys! All of the feedback you have provided is very much appreciated. It's so wonderful to hear that your guest room, our convient location, amenities, and the comfort of our hotel allowed for you to have an exceptional stay. It's truly a pleasure to know that we met all of your expectations. We would love to host you once more should your travels bring you back to Asheville!

"Very clean and modern"

5
TinyDogDaisy, Port Saint Lucie, Florida 23/08/2018

We stayed here while passing through the area on our way home, mainly due to the fact that they charged only a small pet fee for our two dogs. We were pleasantly surprised as to how clean and modern the rooms and restrooms were. Also very impressed by the extensive free breakfast buffet. We will definitely stay here again!

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you so much for your kind review! We truly appreciate your recent stay and all of your feedback. We're so very pleased to hear that you guys loved every aspect of your guest room and enjoyed our delicious hot breakfast. We are so thankful for all of the compliments you have provided. We wish you all the best and we'll look forward to welcoming you again when your travels bring you back to Asheville!

"First trip to Asheville, N.C."

5
greelarry, Colorado Springs, Colorado 20/08/2018

We stayed overnight in preparation for a driving tour of Great Smoky National Park. Motel was easy to find, and had a great breakfast. Room was comfortable, dinning was close by. The room was clean and well presented. We had easy access to our parking spot. Our stay was quiet and restful.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your fantastic thorough review! We appreciate all of your feedback and appreciate that you took the time to let us know in great detal about your stay with us. It sounds like you were able to take advantage of our excellent location here in Asheville. It's such a pleasure to know that you loved our hot breakfast and that your guest room was so comfortable. We're very happy you had a relaxing stay. We hope to have the opportunity of welcoming you and your family back soon!

"Great stay !"

5
mlyse2018, Montreal, Canada 20/08/2018

The people at the reception were very nice and helpfull. Reception was clean. Th breakfast was good with a lot of choice, The room was clean, confortable and quiet even if we were just beside the pool. Room was clean.

kortnee501, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
On behalf of the entire team, thank you for giving such a detailed and kind review of our property. I was very much delighted to hear that our staff made such a positive impact during your time with us and that our inclusive amenities that you noted helped make for an excellent experience. It's such a pleasure to know that you loved your guest room and had a very comfortable stay. Thank you for staying with us, please come back to see us again! We wish you all the best!

"Mildew smell in Room"

3
User 13/08/2018

We stayed at this hotel for two nights.The first night when we got in the room we just thought it was smelly because the air was not on,then I went into the bathroom and the smell of bleach is so strong kind of smell like chlorine like I was in swimming pool .When I woke up I had a bad headache. We got up and went to Breakfast which was very good and the stuff were very friendly.We went sightseeing and got back to the room and once again the room smelled musty and stale and the bathroom still had that strong smell of chlorine . When we checked out we told the front desk and they said they would check the room out. We will not be Sta ting at this hotel again!

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review. We appreciate your recent stay and feedback. I am so happy to know that you loved our hot breakfast buffet and that our staff left a lasting impression. I'm sorry to hear that your guest room did not meet your expectations. Please note that this is not normal and I have passed this onto our housekeeping staff. We loved having you as our guests and hope you will give us a second chance in the future to prove our superior property. Thank you again, we wish you all the best!

"Carolinas vacation--mountains, city, beaches"

5
Peter A, Connecticut 11/08/2018

Tunnel Road Best Western was an ideal location. Less than 10 minutes into Asheville and with easy access to the Blue Ridge as well. Very good value. Comfortable and quiet rooms, nice pool at the end of hot days exploring.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your glowing review! All of us here at Best Western Asheville would like to thank you for your recent stay and feedback. It's such a pleasure to know that you had a very nice stay and loved our amenities. Our breakfast buffet and heated pool are definitely highlights for our guests, we're so happy you were able to enjoy them. It's also very wonderful to know that you were able to take advantage of our convient location here in Asheville. We would love to host you once more should your travels bring you back! We wish you all the best!

"Very pleasant!"

5
Lisa K, Illinois City, Illinois 07/08/2018

We enjoyed our stay here. We had a slight problem with our reservation, which Courtney at the front desk took care of for us. She made a special effort to make our visit a good one, making us feel very welcome. We look forward to staying here again when we are visiting Asheville / Black Mountain.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review and feedback! I am so happy to hear that you loved your stay in every aspect and that our front desk staff left a lasting impression, it was wonderful getting to know you guys. I will be sure to pass along your compliments to our staff as these are the types of reviews that inspire us. It was great having you as our guests, we hope to have the opportunity of welcoming you back soon!

"Superior accommodations"

5
957debrah, Columbia, New Jersey 07/08/2018

This we loved the extras...the courtyard and sliding glass doors looking out at the pool. The bed was comfortable and the breakfast was very good. The hotel receptionist was extremely friendly and answered all our questions about the area. Highly recommended while visiting Asheville.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review! We appreciate all of the compliments you have provided, we are so happy to hear that you loved your stay! We hope to have the opportunity of welcoming you back soon!

"Lots of pluses"

4
Laura M, Portland, Oregon 01/08/2018

This is a drive up hotel with outside entrance rooms. There was ample parking and I was able to get a spot close to my room. There is a large outdoor pool; it was out in the parking lot and looked inviting. It was a very hot day and the AC was on full blast when I checked into my room, so it was cool from the start, which was nice!! The room had a variety of pillow types, and plentiful USB and electric outlets. The bed was comfortable. The website indicated the room had a pullout sofa but my room was smaller and only had a chair. There were a fridge and microwave in the room although the fridge didn't cool very well. It also wobbled. Breakfast was very good! Juice was not watery, they served eggs/sausage/biscuits/gravy along with cold items. Lots of variety, items were replenished often, comfortable and plentiful seating. My only complaint was that the TV did not work properly, the cord on the back was loose so the picture would get distorted and become unwatchable. Front desk was unable to help. Still this was a nice property and I would stay there again. We had room 138 which was right next to the stairs so we did hear some coming/going outside but not enough to disturb our sleep.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for this fantastic review! It sounds like you were able to take advantage of our excellent location here in Asheville. We are so pleased to hear that you loved your guest room and our delicious breakfast buffet. You can be sure that I will pass along your positive feedback to my team as these are the types of reviews that inspire us. I am so happy to know that you had a great experience with us. We appreciate your thorough revew, we cannot wait to welcome you back when your future travels bring you back to Asheville!

"Nice location and price in Asheville area"

3
Jill S, Wilmington 31/07/2018

This was a nice location just out of the busy Asheville area. The only problem we had was the moisture in the room. It seemed damp and had a weird smell. We did not report the problem since we were only there a few nights. Breakfast was nice!

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review and feedback! It's so wonderful to know that you enjoyed your stay with us and loved our location and our hot breakfast buffet. I have passed your concern about your guest room to the respective area on property. It was great seeing you, we hope to have the opportunity of welcoming you back soon!

"Very good"

5
User 17/07/2018

We stayed here July 2 and and July 3. Loved the place. Great central location. Near the Blue Ridge Parkway. Near to restaurants. Motel was very clean. Office staff very courteous and helpful. Breakfast was great. Only complaint I have is that the toilet was to close to the wall but that is minor.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
We are so grateful for your thoughtful review featuring such gracious compliments to our property from our accommodations, location, cleanliness, and friendliness of our staff. It's such a pleasure to know that you loved your stay in every aspect. We are so happy you had a great experience with us and we sincerely look forward to having you stay with us again!

"Great hotel with great staff"

5
mndw, LADSON 13/07/2018

This is in a busy area, but we stayed on the back side of the hotel so we did not hear road noise. The check in staff was very nice and helpful. She asked us about room placement and we were given a room that was quiet and away from the pool and road as requested. She recommended a good restaurant which we enjoyed and is reviewed separately. The room was very nice and clean. Great hot shower which I appreciated after being on the road all day. Breakfast was usual fare and good.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
All of us here at Best Western Asheville are so happy to hear that you loved staying with us - we loved having you! We truly appreciate receiving such high accolades from you. I am happy to hear that you felt relaxed and welcomed, and that you received outstanding service and enjoyed our breakfast buffet. Thank you so much for this kind review, we look forward to welcoming you again on your next trip to Asheville!

"Would not stay here again"

2
claire1844, Durham, North Carolina 13/07/2018

The carpet was very dirty. Not something one would always notice, but my husband was walking around in his socks and discovered later that the were filthy from the carpet. The deadbolt lock on the door did not work. As the rooms opens directly to the outdoor walkway this concerned me. The switch on the floor lamp was broken. Taken all together, it was not the best experience. I would not stay there again. There are plenty of other nice places in and near Asheville.

kortnee501, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
We appreciate you taking the time out to leave us a review, and genuinely take all guest feedback to heart. I am ever so sorry to hear about the issues you experienced, as this is not the norm here. I will speak with our outside company that services our carpet and our maintenance staff directly. Please note we will address these issues immediately. I would like to apologize and ask that if you're ever in the area you would give us a second chance.

"Great Stay"

5
bowlerwife, Port Huron, MI 11/07/2018

The Asheville Best Western was very nice. It was so accommodating since we needed two rooms and we were able to have adjoining rooms. We also had our grand-dog and they have a nice pet area. Entrance doors are on the outside, but no safety concerns at all. Would definitely stay there again.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you so much for your fantastic review! It is such a pleasure to know that you and your family enjoyed your stay in every facet. We appreciate all of the compliments you provided about our property. It was great having you guys stay with us and we sincerely look forward to seeing you in the future!

"Wonderful Stay!"

5
William K, Greensboro, NC, United States 10/07/2018

Our girls weekend was wonderful. Hotel check in was very easy , staff was very nice. Our room was very clean and the beds were very comfortable. Breakfast and wi-fi were awesome! Would totally recommend to everyone.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your glowing review! We're so happy to hear that you enjoyed your stay with us during your special occasion. It's such a pleasure to know that the cleanliness and comfort of your guest room, the friendliness of our staff, breakfast buffet, and amenities allowed you to have an exceptional stay with us. We truly appreciate recieving such high accolades from you. Thank you so much for this kind review, we hope to welcome you again on your next trip to Asheville.

"Decent place"

4
_njstice, Kansas City, Missouri 09/07/2018

Clean rooms, good breakfast, nice pool! Had a 2 night stay in June. For some reason, wi-fi and cell phone service was lousy, but that could have just been my phone. Otherwise, it was a value place. Large rooms. When we were there on a Thursday night, there were a lot of construction/road workers staying there as well.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review and feedback! We truly appreciate all of the compliments you provided from the cleanliness, and spaciousness of your guest room, our breakfast buffet, and our outdoor pool. It's such a pleasure to know that you enjoyed your stay. Thank you again, and we hope to have the opportunity of welcoming you back soon!

"Very nice"

5
User 05/07/2018

Great location! You are around the corner from everything you need, restaurants, hiking, and easy to locate. The jacuzzi tub in our room was perfect after our hikes. Clean room, comfortable bed, and great breakfast selection. The only complaint I would have was the ice machine drops ice all night long so that can be a little aggravating.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for writing this kind review! We are delighted to hear that you truly enjoyed your stay with us. Your notes about our location, clean and comfortable guest rooms and our breakfast buffet are much appreciated, as we strive to make sure all of our guests feel welcome and comfortable. Thank you for choosing to stay with us and please come back to visit again!

"Great value"

5
MW93502, Lexington, Kentucky 29/06/2018

We didn't stay in the hotel hardly at all. This is located in a great spot to reach all the fun hiking spots, restaurants, and scenery. The place was clean but not spectacular by any means. If you plan on spending most of your time out and about this is a great value. Plenty of parking, close to liquor stores and outdoor equipment shops.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you so much for your kind review! It's great that you were able to take advantage of our convient location to the Blue Ridge Parkway and all of the attractions here in Asheville. It's so wonderful to know that your experience was excellent in every facet. Thank you again and we hope to welcome you again on your next trip to Asheville!

"Last stop before home"

5
J4046BKgaryw, Carlinville 28/06/2018

The room was clean and the beds were comfortable. This hotel decor was beautiful. The pool was very nice. The breakfast was very good and a variety of options. We would stay at the hotel again if we travel through this area. The staff was very pleasant and helpful on arrival and the staff was very pleasant and polite on departure.

kortnee501, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your wonderful review! We truly appreciate the compliments you provided about our newly remodeled decor. It's such a pleasure to know that you had a nice comfortable stay with us and that you guys enjoyed our heated outdoor pool. Breakfast is a highlight for our guests and I'm so glad you guys loved it as well. I will pass along your positive feedback to our front desk staff. Thank you again, we look forward to welcoming you back on your next trip to Asheville.

"Asheville get away"

4
EddieTTU58, Cleveland, Tennessee 24/06/2018

Hotel was very convenient. Clean & comfortable. Thought the price was a little high for the type of room. Probably would stay again. We were near some restaurants and a short Uber drive to Visitors Center.

Kortnee L, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review and feedback! It is a pleasure to know that you enjoyed your stay with us and our convenient location here in Asheville. It was great having you as our guest and we look forward to welcoming you back in the future!

"Motel "

3
Melinda N, Sacramento, California 23/06/2018

This was an average motel. Outside doors and windows. Very quiet. Close to road. Beds were comfortable. Just a few miles from downtown. We had a king bed. Air conditioning worked great There was a pool but we didn't use it.

Kortnee L, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review and feedback! We appreciate you taking the time to let others know how your stay went. I am pleased to hear that you had a comfortable stay while a guest with us. It is also wonderful to know that you were able to take advantage of our convenient location here in Asheville. We hope to have the opportunity of welcoming you back soon!

"Ms."

5
tracie0123456, Danville, Kentucky 20/06/2018

I was pleasantly pleased with my stay at Tunnel Rd BW. It was conveniently located and the staff was extremely friendly and helpful and the room was very clean and quiet. I will definitely stay here again during my next visit.

Kortnee L, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your thoughtful review, we appreciate all of your feedback! Our staff strives to provide service which makes our guests trips memorable and extra special. I will certainly pass along your kind words to them. It's a pleasure knowing that you loved our convient location and that you had a nice comfortable stay with us. We can't wait to provide you with the same great service when you return!

"Road Trip Stop - Cincinnati, OH to Charleston, SC"

4
Dave S, Lomita, California 18/06/2018

This is a decent place to stay in the outskirts of historic Asheville if you are passing through. Consistent Best Western experience with updated rooms and amenities. Parking right outside your room is always nice. Multiple dinner options nearby. Breakfast buffet was just fine. Good customer service at the desk both arriving and leaving. This motel is a good value for the price.

Kortnee L, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
We certainly appreciate your fantastic review! Thank you so much for taking the time to let others know how your stay went. It's a pleasure to know that you enjoyed our newly renovated rooms and amenities, the breakfast buffet, and our convenient location here in Asheville. We are so happy you had a great experience with us and we sincerely look forward to having you stay with us again!

"Overall, very pleasant stay"

4
sean1012018, Jacksonville, Florida 09/06/2018

The hotel is very nice. VERY busy, and a little crowded-seemed that the hotel was full or at least very close to capacity. The room was nice. We had a king bed and a pullout setup, and it was easy to set up, and we didn't have to ask for anything because the blanket, the sheet set and a pillow were already in the room. There was only one extra pillow in the room for the pullout, and we had 2 children sleeping on the pullout, so we gave them one of the MANY bed pillows on the king bed. The continental breakfast was well stocked and the attendants were attentive, but the area in which it sits gets crowded fast because of the amount of people and the smaller area in which the setup is located. The parking lot has enough spaces, but sometimes you may have to park well away from your room, due to a lot of work trucks and related extra space they take up. There is a pool, and its centrally located on the property (in the front of the hotel, right near the road and right there in the parking lot). Fenced, and has some equipment for fun-a basketball hoop, noodles, and a few balls. Traffic around the hotel is busy, but it is very easy access to 240. Overall, very pleasant stay.

Kortnee L, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review and feedback! We appreciate you sharing your kind words about our property. We are delighted to know that our location, breakfast, and pool allowed you to have an exceptional stay. I am pleased that you enjoyed your guest room as well and had a nice comfortable stay. Thank you for staying with us and please come back to see us again, as we would love to host you once more!

"Quick stay"

5
carolynbandy15, Fountain Run, Kentucky 01/06/2018

We were traveling to Charleston SC and were looking for somewhere to stay one night. We checked in around midnight. They lady at the front desk was super nice and helpful. We will definitely stay here again if we are ever back that way.

Kortnee L, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review! I am pleased to hear that you enjoyed your stay with us and our staff left a lasting impression. Thank you for staying with us and we look forward to welcoming you back when your future travels bring you to Asheville!

"Great place to stay"

5
Douglas A, Houston, United States 01/06/2018

Staff is extremely knowledgeable and helpful. Hotel Amenities are fantastic. Close to the business center of Asheville. Breakfast and high speed internet were also great. Look forward to future stays at Tunnel Road Best Western.

Kortnee L, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
We are so grateful for your thoughtful review featuring such gracious compliments to our property- from our hotel amenities, location, and friendliness of our staff. It is a pleasure to know that you enjoyed your stay with us. It was great having you as our guest and we look forward to welcoming you back!

"Nice hotel but very humid"

3
User 01/06/2018

The hotel is nice and clean but extremely humid in the rooms. There was a lot of rain but I had to have a dehumidifier put into the room. I have previously stayed there in the winter months and was very satisfied but won't stay there again unless it is in the cooler months.

Kortnee L, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review, I would like to first and foremost apologize for the issue you experienced in your room. I have passed your feedback along to our housekeeping staff. I would like to thank you for the compliments you provided about our nice clean rooms, I greatly appreciate it. It is always wonderful to see you and we love having you as our guest. We hope to have the opportunity of welcoming you back soon!

"Bad Experience for a Best Wesdtern"

1
Karen N, Decatur, Georgia 31/05/2018

Room had foul order. Carpet was wet, around fridge. Slippery Bathroom Floor. Staff was very professional, and helpful, but since hotel was sold out, nothing they could do. As a long time award member expected a lot more from this Best Western.

Kortnee L, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your recent stay. We take this kind of review very seriously and want to apologize for the issues in the room. I have passed along your feedback to our housekeeping staff. I am sorry that you did not have a great experience during your stay, please be assured that this is not normal. I am glad to hear that our staff was helpful with the situation, we believe we are one team and everyone will step in to help as much as possible. We hope you will give us another opportunity in the future and we look forward to welcoming you back.

"Very Nice!"

4
masond123, Mechanicsville, Virginia 30/05/2018

The facility is an A- only because it is a little outdated. It is clean (important!) and staff/management is very accommodating. Location is great. No issues or problems here. Highly recommend to others who like the BW brand.

Kortnee L, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review and feedback! It is a pleasure to know that you enjoyed your stay with us. I am glad that you were able to take advantage of our convenient location here in Asheville. I will pass along your feedback to our staff, it is great to know that they left a lasting impression. I truly appreciate all of the compliments you provided. It was great having you as our guest and we hope to welcome you back soon! We wish you all the best!

"Great location"

5
kdane313, Louisville, Kentucky 27/05/2018

The room was excellent recently remodeled, beds very comfortable and great staff. we stay at Best western hotels frequently and this rates way up on the chart. We go through Ashville frequently and will definitely stay here again!

Kortnee L, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your wonderful review featuring such gracious compliments to our property! It is a pleasure to hear that you enjoyed our newly remodeled guest rooms and that you had a comfortable stay with us. I will definitely pass along your feedback to our staff. It was great having you as our guest and we sincerely look forward to having you stay with us again!

"Just alright"

3
Coellum, Manila, Philippines 23/05/2018

We were 3 in the room and it felt tight. Toilet and bathtub were in the bathroom which was tiny. The sink was outside the bathroom. I don't understand why this place has such high ratings. Our view was the parking lot. Below the property is a car dealership. It was just ok but pricy. I suppose they have higher rates on weekends during the fall.

Kortnee L, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for posting a review of your recent stay. I am disappointed to read that we did not meet all of your expectations. This is one of our peak seasons in Asheville and you will find our rates to be competitive with the area. I will pass along your comments to the respective area on property. I hope you will stay with us again and let us prove our exceptional service and property.

"Very Nice Stay"

5
DKPuck, Indianapolis, Indiana 23/05/2018

Spent three nights here on our trip. Rooms were nice and had plenty of space. Staff was friendly and helpful. Plenty of parking. Breakfast items were well stocked and the eating area was clean and modern looking. I'd recommend this hotel as a good place to stay.

Kortnee L, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your wonderful review! It's a pleasure knowing that you enjoyed your stay in every aspect. Our hot breakfast is definitely a highlight for our guests and it's great to know it was for you as well. I will pass along your positive feedback to our staff. It was great having you as our guest and we hope to welcome you back soon!

"Meh?"

2
ceraface, United States 20/05/2018

I prefer to do bullets, so here goes. Pros: -Affordable -Near downtown Asheville -Free breakfast -Couldn't hear neighbors -Clean (ish) -Microwave and Mini-Fridge -Friendly front desk staff Cons: -Damp carpet and mildew smell throughout our room and our friends room -Uncomfortable/lumpy pillows -Pool was drained/being repaired -Small bathroom; toilet and shower were separate but with no lock on door and had a two-in-one light and vent switch. This meant that a night time bathroom trip woke the whole room up. Then the sink room had no door so the first one up woke everyone when they turned on the light to brush their teeth -Inconsistent air conditioning; 68 degrees was one hour freezing and the next hour we were all sweating, but with no change in temperature outside -Could hear the cars on the nearby highway through the door -Missing lamp in our friends' room We normally would have asked for different rooms when we smelled the room and then felt the damp carpet, but were notified upon check-in that the hotel was completely booked, so we didn't bother. When we looked for other hotels, there were none available so we just wore our flip flops on the carpet, which was still gross. Additionally, two guys had rolled their office desk chairs out of their rooms and were smoking cigars outside all evening, taking up the walkway. Didn't bother us that they were hanging out, but being a large group of only girls staying in rooms near them, we didn't like having to walk by them to get to our room each time.

Kortnee L, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
We appreciate you taking the time out to leave us a review. We take all guest feedback we recieve to heart and use it to continue to improve, so thank you for that. Please note the concerns you presented have been passed on to the respective area on property. We hope to have the opportunity of welcoming you back again.

"Affordable Accommodations in AVL"

5
User 20/05/2018

The Best Western Asheville Tunnel Road was very modest on the outside, but our room was updated and clean. It had everything we needed for one night in Asheville, and the price was totally reasonable compared to costs for downtown accommodations. We would definitely stay here again.

Kortnee L, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
On behalf of the entire team, thank you for giving such a detailed and kind review of our property. We truly appreciate receiving such high accolades from you. It's a pleasure knowing that you had a great stay with us. We look forward to welcoming you again for your next trip to Asheville.

"Great value;great room"

5
Theodore B, Syracuse, United States 18/05/2018

Fantastic full menu breakfast! Room was clean and had all anemia's needed for stay. Fridge, micro, hair dryer, clean comfortable beds. Great value. Pool was under repair, but staff was excellent. They really has everything you want on breakfast buffet. Scrambled eggs, make your own waffles, lots of different fruits, cereals, biscuits and gravy, sausage, bacon, oatmeal, yogurts, and more. Recommend to all.

Kortnee L, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you so much for providing a wonderful review of your experience! I am very pleased to hear that our staff made such a positive impact during your time with us and all of the inclusive amenities that you noted helped make for such an excellent stay. Our delicious breakfast buffet is definitely a highlight for our guests and I'm so glad it was for you as well. We look forward to welcoming you again for your next trip to Asheville!

"Over night stay on way to Knoxville"

5
hardisonrl, Cincinnati, Ohio 18/05/2018

This BW was outstanding in every way. Convenient just off interstate and close to friends we were meeting for dinner. Service at front desk was fast and helpful. Room was large and comfortable and clean. Breakfast was a good start to our trip through the mountains to Knoxville for granddaughter's graduation..

Kortnee L, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you so much for providing a glowing review of your experience! Congratulations on your granddaughter's graduation, I am pleased you were able to take advantage of our convenient location. The level of detail you provided about our staff, the comfort, cleanliness, and our hot breakfast is very much appreciated. It was great to have you as our guest and we hope to welcome you again!

"Great Employees Made Our Stay"

4
User 16/05/2018

Cheerful, efficient, pleasant and very helpful (local knowledge, directions) employees made this stay enjoyable. Location has easy access to highways, numerous restaurants (within 1 mile), car wash and downtown. Great for traveling people.

Kortnee L, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for posting a review of your experience. It's a pleasure knowing you loved our convient location here in Asheville. I will be sure to pass along the job well done to our staff. We hope to have the opportunity of welcoming you back soon!

"Stinky"

2
annstader, Raleigh, North Carolina 16/05/2018

Subpar hotel at an inflated price. The room smelled like mold and was outdated. Pillows tiny, bed uncomfortable. We did not enjoy our stay a d suggest paying .ore for somewhere better. While the people were nice... it is not worth your comfort.

Kortnee L, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review. We are sorry to hear about your experience, please note your concerns have been passed on to the respective area on property. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. I would like to apologize and ask that if you're ever in the area you would give us a second chance.

"Great location"

5
Matthew F, Palmersville, Tennessee 15/05/2018

We enjoyed staying at this BW, it was located close to all the places we were wanting to go, so it made travel much easier. The staff was friendly and we enjoyed every aspect of this hotel. We would definitely stay here again.

Kortnee L, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
We are so grateful for your thoughtful review featuring such gracious compliments to our property. I am glad you were able to take advantage of our convenient location here in Asheville. I look forward to sharing these comments with our team directly. We sincerely look forward to having you stay with us again.

"vaca"

5
User 08/05/2018

My boyfriend and I spent 5 nights at this Best Western while touring beautiful Asheville, local sights and other nearby cities. The room was comfortable and clean and we considered it our sanctuary while out of town. It was a convenient location to all we planned doing while away. We would recommend it.

Kortnee L, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your wonderful review and for making Best Western Asheville Tunnel Road your home during your vacation. It sounds like you had a wonderful time and were able to take advantage of our convenient location to all of the attractions here in Asheville. It was great getting to know the two of you and we cannot wait to welcome you back when your future travels bring you back to Asheville.

"BW Asheville"

4
djl0521, Murrells Inlet, South Carolina 06/05/2018

Good value. Staff was great and location worked well for us. Front desk girl was very good with helping us with recommendations etc around town.They were sealing the driveway when we arrived but it was completed by the time we needed to access room.

Kortnee L, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review and feedback! It's great to know that you were able to take advantage of our convenient location here in Asheville and that our staff was so helpful. I am so pleased you enjoyed your stay with us. We hope to have the opportunity of welcoming you back soon.

"Asheville 2018"

5
rjackson006, Palm Harbor, Florida 05/05/2018

Staying at the Best Western was a good choice. Convenient location. good breakfast, very clean and comfortable room. Made my visit to Asheville a pleasure. Would definitely consider staying there again when in Asheville.

Kortnee L, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
We are so grateful for your thoughtful review featuring such wonderful compliments to our property! It's a pleasure knowing you loved our convenient location here in Asheville. I am happy to hear that you had a nice stay with us and that our breakfast buffet was a highlight to your morning. We cannot wait to welcome you back when your future travels bring you to Asheville, NC.

"Biltmore Trip"

5
cmorris2, Reliance, Tennessee 04/05/2018

We stayed at the Best Western on Tunnel Road after our trip to the Biltmore. This was our 2nd stay at this motel. The property is very neat and tidy. Very well kept. The staff is amazing. Very helpful with info of the surrounding area. Breakfast was very nice. Biscuits, gravy, eggs, bacon, sausage, fried potatoes, waffles, cereal, fresh fruit and coffee and juices. I would definitely recommend staying at this Best Western!!! We will be back soon.

Kortnee L, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you so much for your review and for all of your kind comments. It is always nice to see you guys when you're in town. It's a great pleasure to know that you always enjoy your stay with us and our delicious hot breakfast buffet. Our staff strives to provide service which makes our guest's trips memorable and extra special. I will certainly pass along all of your kind words to them. We look forward to welcoming you back soon.

"Great place to stay"

5
Don W, Milford, United States 01/05/2018

This hotel was very clean,with a great location and good breakfast buffet. Great place to visit Asheville and surrounding area.Would definitely stay there again. I have no complaints regarding this hotel.

Kortnee L, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review and feedback. I am so grateful for your thoughtful review featuring such gracious compliments to our property, from the hotel accommodations to our convient location. We cannot wait to welcome you back when your future travels bring you back to Asheville.

"Biltmore Trip"

5
karencpace, Dallas, Georgia 26/04/2018

We stayed at the Best Western on Tunnel Road after our day at Biltmore. The jaccuzi tub was a huge welcome after all the walking and cold, drizzly rain. The room was very spacious, we checked in online so when we got there it was ID, CC card and done. The breakfast was more than sufficient and served from a very clean area. Lobby was clean and spacious with lots of seating. The little extras like swan-folded towels and fanned tissues are always a nice touch and makes you feel like the person who cleaned our room took pride in his/her job. We would definitely stay there again if we return to the area.

Kortnee L, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your wonderful review! I am so thrilled that you had such an enjoyable experience while a guest with us and were able to take advantage of our convenient location to the Biltmore Estate. I'm so pleased to hear you enjoyed our wonderful hot breakfast and were able to have a relaxing stay in our Jacuzzi Suite. We are happy to know that we have met your expectations in all aspects during your stay. We hope you will visit us again soon.

"Reasonably priced motel near the Biltmore"

4
MamaGX4, Illinois 25/04/2018

Stayed here during a visit to the Biltmore. Property is pet friendly, and located within five minutes of a great grocery store, and within 10 minutes to the Biltmore entrance. Only glitch was at checkin, when we were assigned a room on the second floor (outside access), and the stairway was cautioned taped off. We went back to the desk, as untagged yellow caution tag barricades are not to be crossed. We were reassigned to a first floor room, which was much better for our pet, who is nine, and has a hard time seeing. Breakfast was good, and check-out easy. This is a no frills property, but is clean, and nicely located. Oh yes, a nice mall is located very close as well.

Kortnee L, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review and all of your feedback! I am pleased to hear you enjoyed your stay and our wonderful hot breakfast served every morning. It sounds like you were able to take advantage of our excellent location here in Asheville. We hope to have the opportunity of welcoming you back soon.

"Asheville Awesomeness"

5
Sandy P, Kenosha, Wisconsin 23/04/2018

Great location, good value, COMFY beds and good breakfast!! Definitely Will stay at this location again!!! They were quick to accommodate us last minute and the next morning I noted the hotel was sold out.

Kortnee L, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your wonderful review! I am so pleased to hear you had a very comfortable stay and enjoyed our hot breakfast. We are happy to know that we have met your expectations in all aspects. We look forward to your return and the opportunity to deliver another great experience!

"Not sectacular but t"

3
E3542NQgregc, Cartersville, Georgia 23/04/2018

Staff was pleasant and the room was clean. All rooms are exterior entry and the outside noise carry's into the rooms with ease so it was very noisy. The beds were older and not real comfortable and squeaky. Lighting in the rooms appeared to be updated but it was inadequate. Cost of the stay 324$ two nights no it was not worth it.

Kortnee L, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review and feedback. I apologize that your experience was anything less than satisfying. Our goal is not only to meet the needs of each and every guest, but to exceed your expectations to make your stay as pleasant and comfortable as possible. We hope that if you're in Asheville again you will give us a second chance.

"great experience"

5
User 22/04/2018

Room was updated, well-maintained, and very clean. Nice, helpful staff. Excellent continental breakfast with lots of healthy choices. Convenient location. Quiet room at the back of the hotel. Would definitely stay there again!

Kortnee L, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your wonderful review! I am pleased to hear you enjoyed the breakfast and the variety of food choices offered. I'm so happy knowing you enjoyed your stay with us and were able to take advantage of our convenient location. You can be sure that I will pass along your positive feedback to my team as these are the types of reviews that inspire us. We will look forward to welcoming you back when you are in Asheville.

"Good Value for Money"

4
User 19/04/2018

We stayed at the Best Western in early April 2018 and were overall very pleased. We didn't have towels when we first checked in but notified the front desk and they were delivered to our room while we were out for dinner. We were only there one night so we didn't use the TV or the WiFi. It's a motel and we stayed on the first floor and were able to park right outside our door which was nice. The front desk staff were friendly and the breakfast was very good. I would stay here again.

"Great for Families with Pets"

4
User 17/04/2018

Me and my family only stayed for one night, but we were happy to have found this hotel. It was close to everything Asheville had to offer. The rooms were very clean and well stocked. I was surprised by the dog-walk area this location had to offer, despite the crammed view from the roadside. It was very spacious, and even provided waste bags, which most "pet-friendly" hotels fail to do. We will definitely keep this place in mind for next time.

Kortnee L, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We are so happy to hear you were able to take advantage of our convenient location, to all of the wonderful attractions here in Asheville. We hope to have the opportunity of welcoming you and your family back soon.

"Pit stop"

2
Joann L, Clearwater 17/04/2018

Hotel more like a pit stop for construction workers in the area. Building be erected right next store which hotel housed many workers. Their trucks took up a lot of space and they were noising in the morning. Breakfast was not the best. Cold eggs and no hot water after hours if you wanted to make tea. Rooms ok but housekeeping always seemed to leave my used coffee cups, empty bottles and coffee maker dirty.

Kortnee L, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your recent stay with us and for the feedback you have provided. We are sorry for the issues that occurred during your stay and for any inconveniences. I have sent your feedback to the personnel concerned. We hope to have another opportunity of welcoming you back when you are in Asheville.

"Family visit to Blue Ridge Parkway"

4
shermanlyons, Advance, North Carolina 16/04/2018

Enjoyed our stay at Best Western. Staff was very professional and accommodating because we arrived early and wanted an early check in. We stayed on the first floor and enjoyed a peaceful nights sleep. Will definitely be back in the very near future!

Kortnee L, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your wonderful review. We are so happy to hear that you enjoyed your stay with us and that our staff was so welcoming. We're glad you were able to take advantage of our convient location to the Blue Ridge Parkway. We look forward to welcoming you back when you come back to Asheville.

"Decent clean motel"

4
User 15/04/2018

Obviously if you are staying here you are not expecting a fancy hotel, this place is clean and the staff is friendly and professional. The down side was the noisiness from the road and kids running around. Also, there is a light on the best western sign that pints back toward the one set of rooms. This light burdens with the brightness of a thousand suns! Making sure your blinds are closed with no cracking showing through otherwise this retina burning mini sun will keep you up all night!

Kortnee L, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your recent stay with us, we appreciate your review. Your feedback has been sent to the personnel concerned. We will pass along your wonderful compliments to our staff. We hope to see you in the future and we will look forward to welcoming you back.

"Family Member in Hospital"

5
Sally A, Apex, North Carolina 12/04/2018

If you're sharing a room with family members or friends, these rooms are perfect! Beds were queen size, good for sharing. Also, the sink is separate from the toilet/shower part of the bathroom, so that you can wash your face if someone else is showering----nothing worse then waiting! All appliances worked & everything was clean. Will definitely stay here again :)

"Typical BW"

4
Dave H, Pittsburgh, Pa 08/04/2018

We stopped in for one night while passing thru Asheville. Typical BW hotel - clean, quiet, and comfortable. Good location. Easy access to downtown and the Biltmore. Okay breakfast. We would stay here again.

Maddie H, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review! We are glad to hear that you enjoyed your stay with us and we look forward to your future stays.

"Great find for a weekend away"

4
amyhrrng, Holly Springs, North Carolina 06/04/2018

We planned a family visit for weekend to the Biltmore Estate. The hotel was nearby and offered just what we needed-a clean, updated room. We all enjoyed the hot, buffet breakfast-plenty to choose from!

Maddie H, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review! We hope your family enjoyed the Biltmore Estate and that you will come visit again with us soon.

"Family Vacay"

4
912carrie, Charlotte, North Carolina 05/04/2018

The hotel was very clean and breakfast was hot and fresh. Kids loved the waffles! The only negative i had was the bed. Very uncomfortable mattress and not a good sleep. But my experience with this hotel was a great on. Easy check in and out.

Maddie H, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review! We are glad to hear that the waffles were a hit! We hope next time you are in the area you will stay with us again.

"Comfortable, clean room. Good Value"

4
27rennie, Belmont, Massachusetts 05/04/2018

This property is more of a motel, than hotel. 4 buildings and you can park close to your room. We had an end room, which was nice because only had guests on one side of us. Very spacious room. Pool is outdoors only and not open yet (early April). Breakfast buffet was decent with lots of options. Conveniently located just outside downtown Asheville, 15 minutes from Black Mountain (lots of fun shops, galleries and restaurants).

Maddie H, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review! We are glad that you enjoyed your stay with us and our convenient location. We hope that you will come visit again.

"Great place to stay in Asheville"

5
User 02/04/2018

This hotel is both close to downtown Asheville and to Biltmore. The staff was friendly and offered excellent dining recommendations as well as providing great directions. Will definitely stay here when we make a return visit to Biltmore.

Maddie H, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your wonderful five star review! We appricate all of your feedback.

"Decent motel."

3
mcurrent, Richmond, Indiana 01/04/2018

This motel was average. Decent rooms, but nothing fancy. However, their breakfast was above par and offered a good selection of foods. Overall it was a decent place to stay, but I feel it was a little pricey for what it was.

Maddie H, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review. We are so glad to hear that you enjoyed breakfast and we hope that you will come back and visit again.

"Clean and relaxing."

4
User 25/03/2018

Checked in due to extreme stress and needed quiet time to relax. I had checked in to a previous hotel but then changed my mind for specific reasons and switched to this hotel in the same afternoon. Very lovely facility.

Maddie H, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review. I am glad you enjoyed your stay with us!

"Very nice and clean"

5
Imsoleil, Boiling Springs, South Carolina 20/03/2018

I was very impressed with the cleanliness of the room and that it was as upgraded as it was. I was also impressed with the variety that was offered for breakfast. I would definitely recommend this place and I would definitely stay there again!

Maddie H, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your wonderful five star review!

"Best value in Asheville"

4
User 19/03/2018

No noisy downtown. Great staff. Nice breakfast. Just a short Uber ride for those enjoying downtown Asheville. Better than noisy downtown facilities. Hotel has been updated twice since I began using it. Easy access to I-40 and I-240.

Maddie H, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review! We appricate all of your feedback and are glad to hear that you were able to take advantage of our great location.

"Pretty average and that's ok!"

4
Brooklet425, Staunton, Virginia 17/03/2018

We stayed here for 2 nights during the summer. It's an older hotel so it doesn't appear bright and shiny and brand new. But our room was clean and comfortable. The front desk staff was friendly. There was nothing that exceeded my expectations, but nothing bad either. Its just a standard, average hotel that gives you a comfortable place to sleep. No complaints from me.

Maddie H, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review and your feedback. We hope to see you again soon!

"Great Stay at Best Western Asheville Tunnel Road"

5
Linda K, Eau Claire, Wisconsin 13/03/2018

We were checked-in in a friendly and professional manner by Courtney and Maddy for our two night stay. They gave us some restaurant coupons to use that evening for our dinner, and directions to get there and also to the local Walmart so we could replenish some personal items we needed. The motel is easy to locate and not too far from the historic and bustling downtown area. It is also close to America's castle, the Biltmore. We have toured this "home" in the past and it is great from the house itself to the gardens and winery. We enjoyed a good nights sleep and a great breakfast the next 2 mornings being taken care or by Esmarelda and Sonia, two of the nicest "breakfast ladies". We recommend this hotel to anyone looking to visit a fun place not too far off the beautiful Blue Ridge Parkway.

Maddie H, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your wonderful five star review! We appreciate all of your feedback. Our staff works hard to provided quality customer services. We will pass along oyur review to our staff and we hope that you will come visit with us again.

"location"

4
beachgirl1945, Pawleys Island, South Carolina 13/03/2018

Room clean and modernized. Refrigerator and microwave available in room Friendly courteous staff. Large area for breakfast. Best of all great location for our visit to Biltmore Estates. Also well located for local restaurants and bars.

Maddie H, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review! We are glad to hear that you enjoyed your stay and were able to take advantage of our great location in Asheville. We hope that next time you are in the area you will stay with us again!

"A good value "

4
User 12/03/2018

This was a good, clean place for our family to stay as we were driving through going to Myrtle Beach. The breakfast was free and pretty good! The shower had good pressure and we felt safe. For the price, you can't go wrong! There is no indoor pool, though. That made a difference to the kids.

"Very Clean & Peaceful"

4
User 04/03/2018

We drove from Savannah Georgia here and were quite tired and just wanted to have an early dinner and rest. The hotel looks quite new and is in a nice area close to restaurants and a large supermarket nearby. Will definitely stay here again.

Maddie H, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review! We are glad you enjoyed your stay with us.

"Very clean and nice"

5
amherrell, Maryville, Tennessee 03/03/2018

The room was more updated than I expected. It was very clean from the front desk, the outside, to the room. Very nice stay and will stay here on any future trips. Breakfast was awesome. Quick and convenient to downtown.

Maddie H, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your wonderful five star review! We hope that you will come back and stay with us again soon!

"Perfect for our needs"

5
Carol G, Union, Missouri 27/02/2018

This Best Western offered nice accommodations, quiet, friendly staff, plenty of breakfast options. Our only complaint was that the bathroom fan in room 139 was loud. Still recommend and we would stay again.

Maddie H, Public Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your wonderful review! We are glad to hear you were happy with your stay and we do hope that we will see you again soon!

"Pleasant stay in a convenient"

5
fitchqb13, Myrtle Creek, Oregon 27/02/2018

The hotel was clean and the employees are very nice and helpful. The hotel is a quick drive to downtown (3-5 mins). There is free breakfast and plenty of parking. This hotel is a great hotel for travelers looking to save money and not regret it.

Maddie H, Public Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your five star review! We appreciate all of your wonderful feedback and we are so glad you enjoyed your stay with us! We hope that you will come back and visit soon.

"Very surprised"

4
User 19/02/2018

This best western was great. Exceptionally clean, staff was very hospitable and newly remodeled. For the location and price it was a pleasant surprise to find tucked outside of Weaverville and Asheville.

Maddie H, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your wonderful review! We are so glad to hear that you enjoyed your stay with us and we hope that you will visit with us again soon.

"Great location!!"

5
User 11/02/2018

We stayed at the Best Western on Tunnel Road in Asheville, NC recently when going to check out the UNC Asheville campus. I highly recommend this hotel. Rooms are clean and comfortable with very comfortable beds. It is located near everything.

Maddie H, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your five star review! We appreciate all of your wonderful comments and hope that you enjoyed our city and UNC Asheville! We hope that you will stay with us again in the future!

"True hospitality and service !"

5
User 02/02/2018

Best Western Asheville is a completely renovated property. Rooms and grounds are kept clean and the upkeep is impeccable. Beds are new and comfy. Ample parking and well-lit at night for safety. Continental breakfast (6am to 10am) with hot entrees and many selections to choose from........ But you can grab a coffee anytime....... Business work station in lobby with computer and printer.......... Front desk staff, the hospitality is the best in the biz: Friendly, helpful and professional...... they go beyond the call of duty. House-keeping and maintenance have a sense of urgency and assist wearing a smile ! The location is convenient to downtown and within a 10 minutes drive to anywhere in Asheville proper. To Veterans: the VA Hospital Facility is 1.9 miles on Tunnel Road. (same road as this hotel)..... Most important, for light sleepers (as myself), this place is QUIET.

Maddie H, Guest Relations Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your wonderful review of our property! We are so glad to hear that you enjoyed your stay and our staff made an impact. We hope that you will stay with us again in the future!

"Review of stay at Best Western Asheville Tunnel Road"

5
User 30/01/2018

I recently stayed at the Best Western on Tunnel Road in Asheville,NC. My experience was wonderful. The room was very clean and the bed was extremely comfortable. All of the accommodations were superb for the location and price. I would definitely recommend staying at this hotel. The staff was very helpful and they serve a delicious breakfast.

Maddie H, other at Best Western Asheville Tunnel Road, responded to this review
Thank you for your wonderful review! We are glad you enjoyed your stay with us and we look forward to you staying with us again.

"We had a king with jetted tub"

4
Nancy B, Statesville, North Carolina 21/01/2018

We enjoyed the jetted tub. The room was clean. Continental breakfast is good with gravy, biscuits, eggs, waffles, bacon and sausage. We will stay here again. It is quiet and easy access to parking near your room. My only issue is I asked the clerk if they had filtered water. She was not willing to cut on machine since it was not breakfast and told me to buy their water for $2

Maddie H, other at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review. We are glad that you enjoyed your stay and breakfast in the morning. I hope that you will come back and visit with us again in the future.

"Clean and conveniently located!"

5
cwsellers90max, Columbia, South Carolina 17/01/2018

Clean, well kept and quiet. Staff are friendly and helpful. Breakfast is nice with multiple choices and great coffee! Hotel is close to restaurants, mall and short drive to downtown Asheville. Also close to Blue Ridge Parkway, Folk Art Center, Nature Center and all that Asheville has to offer! Price varies as all hotels based on when you go but always better than downtown prices. I stayed at the "Downtown Inn" which is in a great location downtown but horrible and I will never stay there again! I can always count on Best Western to provide consistent great service and it is my go to hotel in Asheville!

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review! We are glad you took advantage of our convenient location and explored Asheville. Thank you again for your commetns and we hope to see you again soon!

"Biltmore is a seven minute drive,"

5
behrmetal, Mansfield, Ohio 11/01/2018

My wife and I had a great time in the Asheville area, lots of wine tasting and micro brews to try. This Best Westren was very clean, quite, and the location is convevient. We stayed three nights 01/05/18 thru 01/07/18, The breakfast was good. Employees were very nice.

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your wonderful review! We are glad you enjoyed your stay in Asheville. We hope next time you are in the area you will stay with us again.

"BW Tunnel Rd Asheville, NC"

5
cmorris2, Reliance, Tennessee 09/01/2018

We had a great experience on Jan. 6, 2018. I would highly recommend this hotel. It is in a very convenient location with various restaurants close by for dining. The breakfast at the hotel was really good. Biscuits, gravy, waffles,scrambled eggs, bacon and sausage along with the usual dry cereals and fresh fruit. It was wells stocked and served at the correct temperature.

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review! We are glad that you enjoyed the breakfast and we will defiantly pass it along to our staff. We hope that you will come visit again.

"Great Hotel"

4
marcior2018, Ocala, Florida 05/01/2018

Love coming to Asheville for vacation and staying here. Rooms look great and check-in was great. Only issue I had was the bed was a bit rough. Still, it may just be me who has this issue and to everyone else the beds may seem great. This is definitely not a deal breaker and I will definitely be coming back again.

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review and all of your feedback!

"Comfortable"

4
User 04/01/2018

Very nice BW near the city of Asheville in a very "hilly" area. Easy to get to the city, clean, good breakfast. The only down side was that our cell phone reception was non exsistant because of the mtns.

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review!

"Good for those touring Biltmore on a budget."

3
User 04/01/2018

We were looking for a place to sleep, shower and eat breakfast while we toured Biltmore. Location is excellent for this. Breakfast was disappointing and mattress and pillows left us with sore backs and shoulders in the morning Uncharacteristic of Best Westerns I've stayed at before. Shower was excellent. Bathroom spotless. Amenitites in good working order. Take a second floor room if you can. Upstairs guests were noisy on this stay.

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review of our property. We are glad to hear that you enjoyed your stay and your visit to Biltmore. We do take all of the feedback we receive to heart and use it to continue to get better so thank you for that.

"Good spot for exploring the area"

4
SusanMarie3, Indianapolis 03/01/2018

We picked this property based on the TripAdvisor reviews and were not disappointed. Its location outside the downtown area was much more affordable. The community is relatively small, so it's no problem to get downtown and to other local attractions. The property is an older, exterior corridor style design, but it has been modernized and is very comfortable. We enjoyed the daily breakfast bar. Our room was on the back side of the property, and was quiet. It was nice to be able to park right outside our door. No complaints!

"Nice place to stay "

5
bstuck, Roanoke, Virginia 02/01/2018

We were going to Biltmore Estate and needed a dog friendly hotel nearby. The best western was reasonably priced for our stay and wasn't to far from Biltmore. The only thing that was a disappointment was the parking, it is a hotel with outside doors and not a lot of parking when they are busy, I had to park my larger truck on the grass at the end of the building. But everything else was fine, the room was clean and the breakfast area was nice.

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review and all of your feedback! We very much appricate it and hope that you will come visit us again soon.

"Great Value and totally new renovation"

5
Ron R, Raleigh, North Carolina 01/01/2018

This motel was a great value for an Asheville Hotel/Motel, The place has been recently renovated. The grounds, lobby, and room were very clean and well maintained. The staff was freindly and professional. The breakfast bar was better than average for most motels now days, It was clean, well organized, and was freshly stocked

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your wonderful five star review! Our staff works hard to manatian and give the best reception to all of our guest and we love hearing back form those who have enjoyed their stay. Thank you again and we hope to see you back soon!

"Clean and comfortable"

5
User 27/12/2017

I hadn't stayed at a Best Western in years and was pleasantly surprised. The rooms were nicely renovated, the bathrooms were very clean, and the breakfast had a nice variety of hot and cold food. I would not hesitate to stay there again at all.

"Excdellent accommodates at reasonable rates"

5
BarbandJimAsheville, Asheville 27/12/2017

Staff is friendly, efficient and accommodating. Rooms are comfortable, beds are very comfortable. Easy location to commute to/from business in Asheville. Rates are far below a downtown hotel. Updated and modern, kept clean and tidy at all times. New rooms being added. Definitely should consider if going to Asheville and you don't want to spend a fortune on the hotel.

"Great place"

5
User 26/12/2017

Reasonably priced, clean and safe area. Pet friendly and great areas to walk them and feel safe. Room was very clean. Very close to everything you want to go to in Asheville. Very nice staff and pretty good breakfast.

"quick trip to Asheville"

5
janam193, Rochester, United States 26/12/2017

We were pleasantly surprised to find this gem of a hotel! We decided 1 week prior to check out a school in the area. Everything about this Best Western was perfect, from the staff, accommodations, and location! We will definitely be back, Asheville is a great city. No need to search for any other hotels!

"Asheville best western"

4
Melissa F, West Carrollton, Ohio 26/12/2017

Great location and area! Was close to Asheville biltmore and a mall. Was reasonably priced clean the staff was great free breakfast. Would definitely stay again if visiting the area! Beds were comfortable rooms clean and staff were very friendly and helpful let us check in early!

"Nice Comfortable Stay"

5
User 17/12/2017

Good value for an Asheville Motel. Very Clean rooms with good shower and in room fridge. Breakfast buffet was above average for a BW with eggs and bacon, and a Greek Yogurt option. Will definitely stay again!

"Very clean and comfortable room"

5
George F, Frisco, United States 17/12/2017

We called for reservations at the last minute and were able to get a room. When we arrived, we requested a first floor room, which was given to us without any problem! The room was very clean and the bed was comfortable. And it is just a short distance from the Biltmore, which we toured the next day.

"One night stay - surprised me"

3
tamaramtl, Montreal, Canada 15/12/2017

On a family trip and BW is not my hotel of choice. This place really surprised me. Very clean, comfortable beds and the room was quite large. We didn't feel cramped at all. Breakfast was very basic, but adequate.

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review and valued options. We are glad to hear that you enjoyed your stay. I hope that in the future you come back and visit with us again.

"Highly recommend"

5
denenef2017, Asheville, North Carolina 15/12/2017

Close to work,restaurants,shopping. On main road. Staff courteous and knowledgeable. During heavy snow but they maintained the parking area. Decor updated. Breakfast was excellent; on time and great variety.

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your five star review! We appriacate all of the wonderful feedback and will certainly pass it along to all of our staff. We hope that next time you are in the area you will stay with us again.

"CLEAN GREAT STAY"

5
wvumountaineer2016, Princeton, West Virginia 14/12/2017

We were in town for the VA Hospital visit. Very close to the hospital and great clean hotel! The good was great in the morning too! The rooms were updated and extremely comfy beds. The staff were friendly and super helpful. You are only minutes away from a great mall for shopping too. Easy access on and off 240 as well.

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your five star review! We are so glad to hear that your location fit all of your needs and you enjoyed your stay with us. We look foward to your return visit with us!

"Nice hotel great location"

5
nevdale, Las Vegas, Nevada 10/12/2017

This hotel is near the Biltmore Estate. It is a great location for those visiting the Biltmore or Downtown. The staff was knowledgeable and friendly. The breakfast was one of the best I have had a a bestwestern

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your five star review! We thank you for all of your wonderful feedback and will pass along your review to our breakfast staff.

"Vacation"

4
juanmN4759SS, Memphis, Tennessee 09/12/2017

Taking a sabbatical with my wife and pets for 3-6 months to travel the country, with no planned itenerary. Time will tell where we'll end up and the goal is to enjoy every minute we of this adventure. With the end game being finding a city that suits all our needs for retirement.

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for making us one of your stops along the way! We wish you all the best with your travels!

"Average hotel "

3
zwizz94, Myrtle Beach, South Carolina 09/12/2017

Location was right off the exit which made getting around Asheville pretty easy. Average room, toiletries etc. would I stay again, probably. Breakfast was the usual, cereals, eggs, sausage and bagels. They could've had a seat or something in the bathroom to put items on. Bed were comfortable, I didn't like the pillows. A change in plans caused us to leave a day early. They were very understanding and accommodating.

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review and all of your feedback. We very much appriaicte it and will use it to improve. We hope that you will stay with us again for any future visits to this area.

"Very good because breakfast was fantastic but other than that average"

4
lisarD9162HH, Cleveland, United States 07/12/2017

it is clean and the staff is kind and friendly, but they can't help with specific problems. They don't seem to be empowered to fix the problem only apologize for it. Breakfast was awesome! The best breakfast in any hotel with a free breakfast we have ever had!

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review. I am glad you enjoyed our hot breakfast. Our staff works as a team and I am surprised to read your comments about an issue. I would love to have specific information so I can address it with my staff. Thank you again and I hope that you will stay with us again in the future.

"Best Breakfast and Great Beds"

5
Pat G, Bethesda, Maryland, United States 05/12/2017

James at the front desk was awesome. Quick, informative and great customer service. The breakfast was one of the Best from a Best Western, we have ever had. Hot oatmeal, cold yogurt, fresh fruit, good coffee. Very clean rooms and strong showers and decent WiFi!

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your five star review! Our staff takes great pride in making all of your guest feel at home and welcomed. We hope that you will stay with us again in the future.

"Nice Quiet stay"

4
michaelwy2017, Dickinson Center, NY, United States 04/12/2017

This is a terrific bargain and a nice, quiet place to stay. We were headed to the Biltmore estate for just a day , having traveled up from North Myrtle Beach . Found this place through our Best Western Rewards site and couldn't resist the bargain. Despite all the cars in the lot it was very quiet. Breakfast was average. The best part is it's only 10-12 minutes from the Biltmore estate gate with real easy on offs for I-240 & 40. We will definitely stay here again in the spring when the tulp ips and azaleas are abloom !

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your wonderful review of our property. We are so glad that you enjoyed your stay with us and our location was convenient to all of your needs. We thank you again and hope that you will stay with us again in the future!

"Good location"

4
letinak, Kingsport, United States 04/12/2017

Very easily accessible to mall, downtown Asheville, restaurants and Biltmore. Clean room. Good breakfast. Nice staff. The rooms weren't fancy but they were clean and comfy beds too. Had all the main ammenities.

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review of our property we appreciate all of the feedback and hope that you will stay with us again in the future.

"Great visit"

5
Douglas A, Houston, United States 02/12/2017

Tunnel Road Best Western is a great stay experience. Hotel is centrally located in Asheville, near the city center and shopping. The staff is fantastic and knowledgeable. High speed internet was very good. As well, AM Breakfast is wonderful.

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your five star review! We love hearing from guest who have enjoyed their stay with us. We will pass along the great review to all of our staff. Thank you again!

"One night in Asheville"

4
3froi, Illinois City, Illinois 29/11/2017

We pass through Asheville about once a year on our way elsewhere. We like staying on Tunnel Road because the lodgings are dependable, reasonably priced and close to downtown. The Best Western has gotten to be our choice for Asheville. They've got comfortable beds, nice sized refrigerators with freezers big enough to refreeze the ice packs for the cooler, decent breakfast and generally a nice feeling to the stay.

"Huge Rooms, Clean, Comfortable"

5
SavvyTraveler78, Spartanburg, South Carolina 29/11/2017

Great hotel, very clean, great room, great bed. Jetted tub was a win for sure and great hot breakfast. Have nothing but good things to say and we would stay here again and again. Very reasonable rate too. Bang for the buck!

"Slept great! Great breakfast too!!"

5
Donna C, Advance, North Carolina 27/11/2017

We slept great!! The breakfast was wonderful! The room was clean and very neat and nicely decorated. We enjoyed our stay and will stay there again when we are back in Asheville. We visit a couple of times a year.

"Friendly staff, very clean, great breakfast"

5
malcolmc400, Anderson,SC, United States 26/11/2017

For the price we were very impressed with our stay at the BW on Tunnel Rd. in Asheville. Staff were kind they offered us some free ammenities. We forgot our tooth brushes. We will return here. They really care about their customers and it shows.

"A fine stay"

5
Corinne M, Cary, North Carolina 26/11/2017

For an older building the renovations and cleanliness of the hotel were very good. Comfy beds, clean bathrooms, all the same amenities as a new hotel and a lovely set up for breakfast. Without the cost of a downtown hotel that is only a few minutes away.

"Clean and great location!"

5
goirish73, Clearwater, Florida 23/11/2017

We stayed at this hotel with our pets during Thanksgiving week. The rooms are spacious and clean. The complimentary breakfast has a wide variety of options including make your own waffles. We stayed here because it is close to many areas around Asheville and it is pet friendly. If you are looking for an economical great place to stay- then this is the place for you.

"Good value and location"

5
travel342017, Gallatin, Tennessee 21/11/2017

The room was clean and appeared recently updated. The breakfast bar was very good with a wide variety of food choices. The service from the staff was excellent. Would stay again if back in Ashville, NC

"Great value, very clean and comfortable"

5
James M, Clemmons, United States 20/11/2017

This hotel is very accessible to downtown and all areas in and around Asheville for a much better price than actual downtown. Friendly staff, very good choices for breakfast. The rooms were spacious (two queen beds), bathrooms clean and updated.

"Nice clean hotel"

4
640bev, Vancouver, Canada 19/11/2017

Great to have breakfast available. Room was clean and well equipped. Staff were helpful with dinner suggestions.The back part of the hotel was quieter and away from the road. Would stay here again.Make sure you are aware of where this place is prior to driving around in busy traffic trying to find it.

"high price but it was seasonal"

3
lori s, Savannah, Georgia 18/11/2017

very good breakfast. make sure you ask for the first floor as there aren't any elevators. Decor was okay, nothing impressive but the rooms did have microwaves and fridges and coffee makers. There was a nice pet area in the back for ones dog.

"Away from downtown, but, not too far"

5
judywh2016, Indianapolis, Indiana 14/11/2017

This motel was clean, comfortable, affordable, and in a location that was close enough to downtown Asheville to make it convenient. Free parking and good breakfast. It is also close to the Blue Ridge Parkway and other natural activities.

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your five star review! We are glad to hear you took advantage of our great location and enjoyed the sights of Asheville. We thank you for your review and hope you will come back and visit soon!

"Great stay"

5
Diane P, New Bern Nc 13/11/2017

I? love to give hotel reviews because it matters to me when I? am looking at a place to stay. Our room, 115 was very clean, updated and spacious. I? would recommend and use again. Fast check in and out. Ok breakfast, normal food. I? just don't like motel type because you hear cars. But it will not stop me from staying here again. I? am VERY picky with hotels and this one was great. We actually got to use a free night from rewards, made it even better.

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your five star review! We are glad that you enjoyed your room and the breakfast as well. We look forward to your future stays.

"Very Clean"

5
Nancy C, Newborn, Georgia 13/11/2017

I? want to say this is one of the best Best Western Hotels we have stayed It was very clean. Staff was very nice and informative. Continental Breakfast was good. I? would recommend this hotel to anyone in the Asheville area. Two miles from down town. Four miles from the Biltmore House. We Use Uber to go downtown for $7. You can't go wrong.

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your five star review! I will pass along your wonderful review to our housekeeping staff. We thank you again and hope to see you back soon!

"Relaxed atmosphere, friendly and efficient staff, very satisfied. Small problem was addressed immediately."

5
Rosemary S, Morrow, Georgia 13/11/2017

Relaxed atmosphere, friendly nd efficient staff. Small problem was addressed immediately. Breakfast was lovely with ample seating and the breakfast staff could not have been more accommodating. Very pleased with our stay.

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your five star review! We appreciate all of your wonderful comments. We look forward to your future visits!

"Asheville Stay"

5
stephencQ8446ZB, Scottsburg, United States 12/11/2017

We had to stay an extra day due to my wife becoming ill. It was no problem to extend our stay. Great care and the people cleaning left a note about our Do Not Disturb sign on the door and told us if we needed anything to contact the front office. Being ill, it worked out so well and the quietness of the place was great.

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your five star review! We are sorry to hear that your wife fell ill while visiting with us but we are glad to hear our staff made the best of the situation for you. We hope that you will come back and visit us again soon!

"Close to downtown Ashevill and stores"

4
User 07/11/2017

Typically I would not choose a Best Western or a motel that you accessed from outside of the building but I have no issues with this Best Western. It was clean and roomy. There was a fridge and a microwave in the room and we used both. Eggs, bacon, biscuits and gravy were included in the breakfast. Close by is a Walmart, TJ Maxx and DSW shoes. What else could a girl ask for. It was also close to downtown and the Biltmore Estate. I would consider using this hotel again.

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review. We are glad you enjoyed your stay with us and hope that you will visit again soon.

"Great Hotel, extremely clean with excellent service!"

5
Terry C, Marion, Illinois 06/11/2017

I highly recommend this hotel! We will definitely stay here again when we return to Asheville. It is conveniently located and, even though I have always preferred a hotel without outside entry to the rooms, this hotel was so clean that I didn't mind.

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your five star review! Our housekeeping staff works very hard to make sure each and every room is held to the highest standard. We thank you for your review and hope you will visit us again in the future.

"Nasty beds"

1
erickZ4357ON, Atlanta, Georgia 03/11/2017

Both beds were covered in hairs of different colors from previous tenants when covers were pulled back proviing that sheets had NOT been changed but only remade. Not only is this a disgusting practice, but also embarrassing to the hotel considering what they charge for a room in this barely remodeled dump!

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
First and foremost I would like to apologize for the issues in the room this does not reflect our hotel or the service we wish to provide. I will speak immediately with our housekeeping staff and management. I am very sorry that you were disappointed with the room. I hope that you will give us a second chance and stay with us again in the future.

"Incredible Price/Immaculate room"

5
User 03/11/2017

Incredible price for an immaculate room. Absolutely Recommend! I was very impressed when I walked into my room. It must have been recently renovated and was impeccably clean. I had stayed at a Best Western in Va the night before and was very impressed too. I thought I'd try another hoping for the best. Maybe they've all been updated?! Best Western is a wonderful find - a beautiful clean spacious room & bath at a bargain price. Thank you Best Western!

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your five star review! We appreciate all of the kind words. We love hearing from guest who are enjoying our newly renovated rooms. We hope to see you again soon!

"Nothing fancy but comfortable for an overnight stop."

4
ShirleyE601, Doylestown, Pennsylvania 02/11/2017

We traveled from Pigeon Forge to tour to tour the Biltmore Mansion and drove to Linville to Grandfather Mountain. It was a long day and a long drive back to Pigeon Forge to our weekly accommodations so we stayed at the Best Western. Our room was clean but the carpets could have been cleaner. I am not a fan of carpeting anyway. We had a warm greeting and check in was quick. We were given a couple of options to eat dinner close by which was helpful. We had a quiet rest and no complaints. Overall it was a satisfactory over night stay and easy to find.

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review. We are glad that you enjoyed your stay with us and were able to do so many great things in the area. We look forward to your next visit.

"Great Stay"

4
pamwD9404FU, Venice, United States 01/11/2017

My mom (77) has always dreamed of visiting the Biltmore. Best Western Asheville Tunnel Road worked out perfectly. We were a short drive away, so we got to go to the Biltmore 2 days instead of just one. Convenient, clean and comfortable.

"Favorite of Six on Tunnel Road"

5
User 01/11/2017

Comfy Bed. Clean. Nice breakfast set-up, friendly staff. Only problem was it is hard to turn in to. Near everything. Good location. Will stay there again if ever go back to Asheville. Good price on weeknights.

"Average Best Western"

3
RingoGilkey, Oakland, California 31/10/2017

We had a comfortable stay at this Best Western. The breakfasts were also just average and we had a problem one day when we returned to our room at about 3PM to find that it had not been cleaned. To be fair, when I was asked what they could do to help, and, I responded clean the room, the young lady who took the call showed up a few moments later, ready and willing to clean the room. The beds were very comfortable as was the room in general.

"Even better than before!!"

5
Mark M, Hayesville, North Carolina 30/10/2017

We had a great room right in front close to the office for their really great breakfast!! Not your ordinary continental breakfast. They had eggs and sausage and biscuits with gravy in addition to regular cold breakfast items. The room was spacious and clean. Great beds and pillows. Situated quite close to the mall and other great shopping. Movie theater a couple miles away. Close to everything. Great place to stay in asheville

"Clean, convenient and very helpful"

5
Burnsie2017, Charlotte, North Carolina 23/10/2017

This was the first visit to the BW Asheville and I have to say that it met all my expectations. It was easy to locate, ample parking, very clean and tidy frontage and stepping into the lobby I was met by two very friendly and smiling staff. They provided us with great local knowledge for our short break and suggested best methods of getting around. The room was a great size, light, well furnished with a lovely armcharir and stool and very clean with everything in it that you could need for an overnight. The breakfast was superb with lots of options for cooked, pastries, breads etc, you certainly won't leave hungry and with checking out was as simple as checking in we were off to a perfect start of our trip.

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your five star review! We appricate all of your eonderful comments and hope you had a great rest of your trip!

"Clean but a little dated"

4
gmanwis, Green Bay, Wisconsin 23/10/2017

The rooms have been remodeled and they did a pretty good job. Over all, it's a nice place to stay and they are pet friendly. It reminded me of a "motel" with all entrances on the outside and there were 4 buildings. The furthest of the buildings is not convenient to the main lobby for the breakfast service. We actually had to drive and park the car closer to the main lobby to have breakfast. Hot and cold food was good for an included breakfast. It was a quiet place for being located on a major highway. Very convenient to the Biltmore and Downtown.

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review we appreciate all of your feedback and comments. We hope in the future you stay with us again.

"October Get Away 2017"

5
Vickie C, Gastonia, North Carolina 22/10/2017

We made reservations for a 1 night stay to drive to Asheville and the surrounding area to see the colors but unfortunately, the leaves did not cooperate but the overnight stay at Best Western was great. Very clean and relaxing rooms and the breakfast was fabulous. The location was close to everything that we wanted to do. Highly recommend.

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your five star review! We are glad you enjoyed your stay and found the rooms and breakfast to be great! We hope you come back next year and try again to see the leaves!

"a bit pricey but worth the visit"

4
418mitchellt, High point, United States 21/10/2017

there was no need the room was perfect only stayed one night I wish I could have stayed another night but price of room would not work in my budget I have stayed at other properties in other states your's were the most pricey

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review. We are glad you enjoyed your stay and hope you will visit us again in the future.

"Good Accommodation"

4
Julia P, Warren, Ohio, United States 21/10/2017

We had very few problems during our stay. In the first room that we were given, the refrigerator was not working. But the staff quickly gave us a different room and even offered to help us move our things. Good breakfast every morning.

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review. We are glad our staff was able to make things right and you enjoyed your stay with us.

"Awesome birthday trip!"

5
leighann7574, Fairmont, West Virginia 19/10/2017

We visited for a friend's birthday. The hotel was very clean and conveniently located. Definitely worth saving on the nightly stay instead of splurging on a downtown hotel. Not within walking distance to downtown, but used Uber and only took minutes to get anywhere we wanted. Our room was a nice size with a desk/couch area. Great amenities... mini fridge and a microwave. Bonus IHOP in the adjacent parking lot if you aren't feeling the continental breakfast. Would recommend this hotel and visit again!

"The Messer's"

5
User 19/10/2017

We love staying i have a six year old daughter she would live there ..it's the only place we stay the service is great..the help is wonderful..everyone is so pleasant.very good atmosphere..and very clean

"We've found our hotel of choice in Asheville"

5
User 17/10/2017

We have a son at university in Asheville and tried several different hotels. This was by far our favorite. Easy check-in and out. Friendly trained staff. The had GF and DF options at the breakfast bar. Large room with two QUEEN beds, great bedding with a comforter, large shower. What more do you need? Oh yes, it was also quiet.

"OK"

3
Hawaii32, Winnetka, California, United States 15/10/2017

Well, certainly not the best, but not the worst. As was mentioned in other reviews, this place is terribly dated and run-down. Breakfast was not great. I felt like, even after making sure everything was closed up tight, we weren't super-secure. Location is OK. We originally had booked only one night (Thursday), but when we needed to add on Friday night as well, it more than DOUBLED our rate (I know weekend rates are higher, but this was pretty outrageous for a 60s-style motel). We needed to do this, so we did, but I can tell you we would not stay there again.

"Best Western Tunnel Road, Asheville, NC."

3
Kathleen C, Fredericksburg 13/10/2017

Hotel needs to be updated. The bed was okay but the air conditioner was super loud. Good location, but I believe we can find a nicer room at a better price. The area is rather dumpy looking. Definitely over priced. Breakfast is nothing to rave about.

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review and feedback. We will address everything with the appriprite staff members. I thank you again and hope that you will give us a second chance in the future.

"Surprised at how great"

5
User 11/10/2017

We spent two nights while on business in October 2017. Great location to get to downtown Asheville and all around the city. Perfect check-in and service. Beds were VERY comfortable. Pet-friendly was a great bonus. Good offering at breakfast with friendly service. Excellent. We'll stay there again next trip.

"Great location"

5
MPPK2013, Annandale, Virginia 11/10/2017

Nice clean room and great location to get to all attractions. There is shopping and supermarkets near by. Breakfast options had great variety for everyone. Parking was plentiful. It was too bad the pool was closed for the season because we were planning to use it.

"Very comfortable and clean and a great value"

5
bobcresante, Laurinburg, North Carolina 11/10/2017

The breakfast was very good with a good selection of cold and hot food. The staff was very friendly, courteous and efficient. The location was good and near several restaurants. The rooms were good especially for the price and were nice and quiet.

"Great stay"

5
Susan A, Houston, TX 11/10/2017

This is a great hotel. The rooms are clean, comfortable and attractive. I believe that everything has been recently updated. The location is excellent, near the downtown attractions and the major highways.

"Ok but not the best"

3
Kenneth L, Cordova TN, United States 11/10/2017

Basic facility ok but room was older and not up to our expectations. Smelled of mold or carpet cleaned and not properly dried. Seemed a little crunchy. Breakfast was more than adequate and lobby was nice.

"Quick Trip"

5
Susan F, Midland 05/10/2017

I needed a one night stay to visit my child at UNC-A. It was a good value for the money. The room was clean. I had stayed here 2 years ago and it has been upgraded and is very nice. I would definitely stay again.

"ONLY OK"

3
User 05/10/2017

Location was excellent for driving around the area...not good for walking. Our attitude was very likely affected by the fact that our room wasn't cleaned after we had been gone for the day and the response we received from the desk when we complained was lukewarm at best. Otherwise, I would say this is a good quality Best Western. Request a room some distance from the ice machine.....it is consistently noisy.

"Quality and Convience"

5
794patricke, Clearwater, Florida 03/10/2017

I have stayed at this Best Western many times over the past several years. Each experience has been very pleasurable. The staff is always friendly and efficient. Rooms are clean and comfortable. The wi fi worked well. I always enjoy my stay here.

"Asheville/ Black Mountain "

5
MimiTerry, Columbia, South Carolina 03/10/2017

We stayed one night at Best Western Asheville at Tunnel Road. Our English Springer Spaniel was traveling with us and he was welcome at this facility!! Big bonus for them. The front check-in staff were warm and welcoming. Our room was excellent, clean and fresh and the bed was a dream. The facility had an area for doggie business and supplies to boot. Breakfast was excellent with many choices for the guests. We did leave hungry! Every employee we saw greeted us and asked if we needed anything. We will stay at this location again if when we travel that way.

"Good place to be central to hoping on the road. Minutes from Ashville , downtown"

4
thejeffb, Smithfield, Virginia 02/10/2017

Two story, hotel with parking in front of your room. We had a king room and it was spacious but bathroom was a lil crammed. motel was clean and bed was comfortable all rooms open to outside So bring a jacket if your cold natured. parking lots a little tight and when you come off the Interstate, baaam there it is ! little hard to take a left outta of. not much in walking distance. Pet Friendly but not much room for them so leash um

"Comfortable and Clean"

3
1airforcesizzo, Charleston, South Carolina 28/09/2017

I had transferred from one very bad hotel, to this one, and was uncertain if there were going to be any rooms (this happened at midnight). I walk in and the lady at front desk was super nice. I was able to get a room. The room was 2 queen beds (just me staying in room). One of the beds had a nickle size yellow stain, to which I complained about in the morning at check out and knew they would take care of it. The room, overall, was super clean and very comfortable. I will stay here again!

"Good value choice"

4
User 26/09/2017

I had a single night stay at this clean and simple hotel. Staff were friendly and helpful. The cost of the hotel was significantly below others in the area and provided a good option for a place to sleep for the night. I believe breakfast is included but I did not take advantage of that offer so no comment on the breakfast.

"Overnight Stay"

4
SuperDadClt, CLT 25/09/2017

The room seemed overpriced however that was the only down side. Upon entering the room, it smelled pleasant and everything was very clean. The beds were very comfortable however the pillows were seemed cheap and were not very plush. This hotel offers a great breakfast that is included in the stay.

"very nice stay"

5
924meyerp, atlanta, Georgia 25/09/2017

Convenient to almost everything in Asheville this large Best Western was a comfortable stay. No elevators which could be difficult . Nice staff and comfortable bed. Breakfast is typical and well supplied. Make sure you go to the Folk Art center on the Parkway.

"Our vacation coincided with Hurricane IRMA"

4
TKTPLZ, Ringgold, Louisiana, United States 24/09/2017

We were there the 2 days IRMA was going thru. Monday we went to Maggie Vally to Wheels Thru Time. Monday night into Tuesday morning the brunt of the storm came thru be we didn't know until in the morning when we found the parking lot covers with small limbs and lots of leaves. We didn't hear a thing all night. The TV was out and so was the WiFi in the morning. We tried to go to Mount Mitchell but the roads were closed with down trees. So was the Blue Ridge Parkway. Ate at 2 excellent restaurants.

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review. I am glad to hear despite the weather you enjoyed your time in the Asheville area. I hope that any future visits you will stay with us again.

"Good Value"

5
seanlO7784TB, Dania Beach, Florida 21/09/2017

This hotel exceeded expectations. Very professional staff and a great location only minutes from downtown Asheville. Very scenic mountain landscape and a great warm breakfast. Bed could have been more comfortable, but bathroom and room were very clean.

"Great location"

4
Robert T, Fort Lauderdale, United States 17/09/2017

Hotel is clean, well maintained, and convenient to downtown Asheville. Hotel is pet friendly, staff are courteous and professional. Directly off the highway making easy access to local attractions. Variety of breakfast items with convenient time frames for breakfast.

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review and all of your positive feedback. We hope you will stay with us again in the future.

"Best Breakfast"

5
xaimi, Muncie, Indiana 16/09/2017

We checked in for two nights. The first night was just fine. Breakfast the next morning was more than I have ever seen as far as condiments and add ons. They had blueberries, strawberries, cheese and just different things. However, we did get up with no internet or TV on the second morning. Was certainly not the fault of the hotel as remnants from Irma went thru the area. TV and WIFI was out all the second day and second nite and third morning. I do hope they did get it back. Stoplights were also out up the street. But other than that I would get this a 10 all the way around. I'm just sorry when I did their survey, I wasn't able to convey it before I hit enter. I'm just glad they hotel had electricity....

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review. I am gad to see that you enjoyed your stay and enjoyed the breakfast in the mornings! Irma did impacted Asheville and unfortunately things went down. I hope that you will visit us again in the future!

"Family Visit"

4
SHARON R, TRENTON 12/09/2017

Extremely satisfied with our stay. The service and quality was outstanding considering the number of guests that descended on them due to hurricane Irma. Have always been pleased with my Best Western stays when I can get one.

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review. I am grateful for your positive comments and hope that in the future you will stay with us again.

"3 days away"

5
jameshubbell120, Andrews, North Carolina 11/09/2017

The room was great.Had all we needed Dog walkING was beautiful, convenient, and it was a great place to just walk around. The staff were. all helpful and pleasant. Breakfast bar was all anyone could. ask for. Our next stay in Nashville willie with the Best Western on Tunnel. Road. Thanks for taking care our needs. Jim H

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your five star review of our property. We look forward to your future visits here at the Asheville Best Western.

"Escaping Irma"

4
jane s, Hilton Head, South Carolina 10/09/2017

The rooms were very clean and comfortable. I found them a little musty and wished there was a window to open....we just left the door open. Wish I had bought a bathing suit...pool heated and beautiful. Very convenient to Asheville. Great hit breakfast, safe and fridge in the room. Wonderful staff.... It is economy lodging but more than worth the price per night.

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review. I am please to hear that you enjoyed the room and all of the amenities. I hope that you were able to relax a little at our pool. We hope that you will stay with us again in the future!

"great hotel"

5
charlesdL4154SJ, Yanceyville, North Carolina 10/09/2017

great experience, booked online, checked in easily, excellent breakfast, clean rooms, good internet service, convenient to other attractions and restaurants and shopping, friendly staff. would highly recommend to others.

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your five star review! I am glad that you found our check in process easy and got to enjoyed our convenient location. We look forward to any future visits.

"Decent hotel"

4
User 06/09/2017

Stayed here over Thanksgiving break in 2 connecting rooms with 7 people. Rooms were well appointed with all of the necessary basic amenities. We were right up front facing the street but never heard any traffic noice. Breakfast was great for the kids, lots of choices. Have nothing negative to say about this place and would stay again and recommend without hesitation for a low cost stay.

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review and feedback.

"Great Location! Great Breakfast!"

5
Debbiejean57, Beaufort, South Carolina, Usa 05/09/2017

We stayed here last weekend and we had a great time. The staff was so friendly. The location was just 2 miles from downtown. Room was very clean. We would stay here again! We saw a lot of people bringing their dogs which was great!

"BW Asheville"

5
F7420IPstevenr, Sanford, NC, United States 01/09/2017

BW is our go-to hotel when we do not stay at B & B's when we travel. We always find BW's to be consistent in service and quality and room cost is usually reasonable. Our next BW stay will be in Seattle's Pioneer Square.

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your five star review and your brand loyalty. We appriciate the wonderull feedback and hope to see you again soon!

"Great location and above average motel"

5
User 01/09/2017

If you want a good rate, and are looking to spend 2 or 3 days visiting the Biltmore Estate, this is a great place to stay. By far this was the top Best Western motel we have stayed. Short trip down into Biltmore Village using Swannanoa River Road, which was a pleasant drive to the Estate. Not many good restaurants nearby, but many fast food places. The best restaurants are in downtown Asheville, and you will need to hop back on the interstate to get there in a short time.

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your five star review! I am glad you enjoyed your stay and were able to take advantage of our great location. We hope that you will chose to stay with us again.

"The right choice"

4
User 31/08/2017

When I was planning our trip to the Biltmore, I had to make sure I chose the right hotel or motel. I researched and looked into every affordable good place for 2 weeks. My husband and I just don't stay any place. Finally I picked BW. This was my first stay at any BW. My husband and I were really pleased with our stay. The room was excellent, and staff were gentle and kind. I really enjoyed that the room key worked great. At some hotels it takes 5 and 6 tries to get into your room. We got into our room and building very quickly each time. The pool was very nice as well. The only complaint was that my husband said he thought there was some kind of hair on his face after waking but that could have been anything. He was just waking up and probably not seeing straight or it could have been hair. The breakfast was good and filling. I would definitely recommend a stay at this wonderful place.

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review. We are so glad you chose to stay with us and give Best Western a try! We hope you enjoyed your trip to the Biltmore Estate. We look forward to any future visits with us.

"Best Western Asheville, NC"

5
karen s, brentwood 28/08/2017

This is a nice location. The room was quite comfortable and the staff is very nice. My only problem with the room location is that it is on the second floor at the end of the run and there is no staircase at this end of the building. Otherwise, it was a good stay.

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your five star review! I appreciate all of your feedback. We hope that you will stay with us again soon.

"PAID TO MUCH"

4
rickk898, WILSON, United States 28/08/2017

Paid $299.00 for one night. Room was nice and clean but small. If you paid !/2 or less for this holel of what I paid, go for it. It was full the night I paid $299.00 but on my way back home I stayed at another BW 45 mile away and thay said they had room that night for at the most $129.99.

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review. I am glad to hear that you enjoyed your stay with us. In regards to the rate we are competitive with the area. I hope you will stay with us again if you are ever in the area.

"Best Western Biltmore"

5
quilterval, Crownsville, Maryland 27/08/2017

The staff was very accommodating with room location. Even though located on a main road the room was very quiet. The breakfast was more than adequate and the area was VERY clean. The pool looked inviting but we did not have time to take advantage of it.

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your five star review! I am pleased to hear that you enjoyed our hot breakfast I will pass along your review to our great breakfast staff. We look forward to your next visit!

"Overall good hotel."

4
williamsT5102CJ, Charlotte 26/08/2017

Good value overall. Bed wasn't uncomfortable, but wasn't very comfortable either. Staff was friendly and helpful. Typical hotel breakfast. I wish these chain hotels would start serving real eggs. That's all I guess.

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review. I appreciate all of your feedback and will use it to continue to get better and improve for our guests. We hope you will visit again in the future.

"Good motel in Asheville"

5
Elizabeth L, new jersey 24/08/2017

We were very satisfied with this motel which was located immediately off a highway. It was very, very clean. The staff was gracious and helplful. The breakfast was excellent. There was a nice swimming pool. Very good value for the money.

"Desk help comes thru."

3
LennyBK, Belmar, New Jersey 22/08/2017

Showed up evening after eclipse and wanted to use points for free room. Desk person told me I couldn't because there were too many other guests using points that evening . Sorry but that's not my problem. Then he told me I had to book thru BW while they told me I have to do at hotel. Attendant told me nothing he could do. We went to the room(all rooms in town booked or we would have left) which smelled a little like smoke and we wanted smoke free which I believe whole facility is . Then the phone rang. It was Maddie from the front desk. She heard what was going on and took the initiative and solved our points problem and got us free room that we were entitled to. THANKS MADDIE.

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review and I am very pleased to see that we were able to solve the issue and make things right. We do only have a select few rooms allocated by Best Western for the purpose of free nights. We advise our guest to call the central reservation number or go online whenever using the free night points. That being said I am glad everything worked out and we hope you will stay with us again in the future.

"Great Place"

5
User 22/08/2017

Very nice and clean. Friendly staff. Clean rooms. This wss my 2nd time staying at this location in past 2 months. Love the gazebo outside to relax. Quiet setting. Will be staying again in the near future it is a stop for us on our way to ECU, to see our daughter.

"Breakfast better than most"

5
Brian D, Towson, Maryland 22/08/2017

Our room was good, nice size, good bed and tv, big bathroom. Everything was clean and worked well. The breakfast was much better then the typical BW breakfast, and in a very nice large eating area. We had a very clean quiet room.

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your five star review! I am glad to hear you enjoyed your stay the room and the amenities in the room. We look forward to seeing you again in the future.

"Nice place to stay for 2 nights"

4
rhondaz326, Raleigh, North Carolina 21/08/2017

Recently stayed at this location with a group for a soccer tournament. The rooms are clean and comfortable. The breakfast bar and area were also nice and the afternoon cookies were a hit with the kids.

Maddie H, Front Office Manager at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review. I am glad to hear you enjoyed your stay! We hope if you are ever in the area you will stay with us again!

"BW on Tunnel Road, Asheville"

3
itchyflipfeet4, Los Angeles, California 17/08/2017

Staff were good. Breakfast was great. A lot of choices. Nice location. However, it probably was an old motor inn. Rooms are big enough, but needs updating. The front staff told us that it is ready for renovation and upgrade. I understand it will be expensive, but it would be nice if a new building will be built.

"Excellent choice"

5
mussettc, London, United Kingdom 16/08/2017

We chose this hotel due to it's location and great value. Check in was friendly and efficient. Our room was large, clean and the beds were very comfortable. The room had a microwave and fridge. Breakast was superb. Food was hot, great choice and plentiful. The pool was great to pop in after a long day exploring.

"Next time we will stay at Baymont Inn"

3
Katy A, Mooresville, North Carolina 15/08/2017

We normally stay at Baymont Inn when we go to Asheville, but my sister stayed here and really liked it so although it was more a night we decided to try it. We won't stay here again. We will go back to Baymont Inn. We live in the country and are not used to the noise of traffic. When we stay at Baymont Inn we are further off the road and do not hear the traffic. The pool was great and the breaksfast was good as well. However, we did not sleep well at all due to the noise-- we were in room 200. Next time we will stay at Baymont Inn.

"Quick trip to Asheville"

4
Amy S, Minneapolis, United States 14/08/2017

My husband and I are frequent users of BW hotels and did not look at other locations. While this BW is out of the downtown area a bit, we used ride sharing and it cost less than $10 and the drivers were VERY prompt. The price was right, the rooms are updated, there is a pool, and breakfast. It was 'just right!'

"Great Asheville hotel"

5
Catherine C, Boston, Massachusetts 14/08/2017

This Best Western was in a great location with easy access to the Biltmore House. The staff was friendly & our room was spacious & clean. Breakfast was great! We would definitely stay here again & I have already recommended it to a friend who is thinking of coming to Asheville in the Fall.

"Asheville get away"

5
User 08/08/2017

The breakfast selection was incredible! Possibly one of the best we have experienced anywhere. The room was neat and clean. Would stay at this location during a subsequent visit. Good access to the interstate as well as downtown.

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your five star review! I am so glad to hear you enjoyed our hot breakfast I will pass along your great review to our staff. Thank you again and we hope you visit again soon.

"Nice evening in Asheville"

5
Holly B, Gnadenhutten, Ohio 06/08/2017

Hotel was very nice, can't really complain other than it could be a little more updated. (the carpet seemed very old and was a little damp) Location was great there were many places to eat near by. For a one night stay it was perfect within minutes of the Blue Ridge Parkway!

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your five star review! We appricate all of your feedback and we look forward to your return trip!

"Anniversary trip to the mountains"

5
Ibukun C, Garner, North Carolina 05/08/2017

Friendly staff. Breakfast was basic but had sufficient options (better than 80% of hotels I've stayed), housekeeping was efficient but respectful . All on all, o would stay here again if I am in the area

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your five star review of the property! We appreciate the review and are glad you had a great anniversary stay with us. We look forward to seeing you again in the future.

"One night"

3
Gerald S, Knoxville, Tennessee 05/08/2017

Overpriced on short notice, as were all Asheville hotels. Pretty much the norm for a 2 star hotel. Breakfast was over crowded, people everywhere. Convenient location to both downtown and the Blue Ridge Parkway (I think this might be the closest exit to Asheville from the BLP.) Pet fee though is $20 A NIGHT!

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review. I am glad to hear that you enjoyed the convenience of our location. Our prices reflect the market both the room and the pet policy. We hope that in the future you will stay with us again.

"Close to Biltmore"

4
Barbi T, Delray Beach, Florida 03/08/2017

This Best Western was older.....frayed carpets in rooms, etc. Price was right for closeness to Biltmore Estate. Found that breakfast was one of the more lacking ones for the Best Western we have stayed in this summer . Broken juice machines. cold eggs, lack of welcoming attitude at front desk, etc.

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review. I am sorry to read some of your comments our breakfast is a high light of for many people and we are sorry that was no the case for you. I hope that you will stay with us again so that we can prove our superior service.

"Vacation "

5
User 02/08/2017

We were in ashville for a week for vacation, hotel is at a great location, very clean and comfortable bed. Awesome breakfast lots of choices, pool very nice, pet friendly even though i didn't bring my dog. Housekeeping does an excellent job! Will definitely stay here again!!

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your five star review! We are glad to hear you enjoyed the convenient location and the pool area. We look forward to your stay again!

"Really enjoyable stay. Great breakfast"

4
Corinne C, Walnut Creek, California 02/08/2017

Rooms were very clean and updated. The breakfast was great! Not the usual fare of continental breakfast but eggs, sausage, waffles and more. Staff were friendly and efficient. There is a pool. Word of warning.. Just as you come down the ramp onto Tunnel road, slow down as the driveway sneaks up on you quickly.

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review! I am pleased to hear that you enjoyed the breakfast and our staff could make a lasting impression. Thank you for all of your feedback.

"Tunnel Rd - Best Western"

5
User 01/08/2017

We stayed for 2 nights - great breakfast, really clean updated room. Nice pool. The staff was very helpful. I would recommend to any one visiting Asheville. Hotel is easier to get to and close to everything. Would stay again!!

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your five star review! We appreciate hearing all of the positive feedback about your stay. We look forward to any future visit with us.

"Tunnel Rd. Best Western"

5
elizabethtA2462VI, Newton, United States 31/07/2017

Great breakfast!! They have a variety of breakfast items. Rooms are nice and clean. No issues except loud talkers past 10pm had to telll them to keep it down. This was after 11pm though. A Great stay!!!

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your five star review! I am so glad to hear that you enjoyed our breakfast I will pass it along to our hard working staff. Thank you again for the review and feedback.

"Good value"

4
klasykat, atlanta, ga 27/07/2017

Great location and good value. Clean rooms, adequate parking, friendly staff. Breakfast was average. Dining area was large and roomy. I think this property has been here a long time but it has obviously been updated. It is close to the highway but we didn't notice any road noise and we were only 2 rooms away.

"Great value!"

5
Chelsie H, Boiling Springs, South Carolina 27/07/2017

I was a little wary about staying at this hotel because of the outside rooms, but I felt safe the entire time. The interior of the rooms had obviously been remodeled very well. The staff was super helpful and nice. We arrived early before our stay to purchase some Biltmore tickets, and they told us our room was ready if we wanted to check-in (it was 12:30). The bed was comfy and the pillows were really soft. The shower was tiled up to the ceiling. The only drawback for us is that there was no gym.

"Well done, staff"

5
Chris O, Prospect Park, United States 26/07/2017

You guys provided me, my wife, and my dog with an amazing experience. We thought that the facilities,the pool,and the room were super clean. The staff was very friendly as well, and the breakfast was delicious!

"Asheville ride"

5
User 26/07/2017

We love it there, have stayed T this location a few times. Great staff, always a good breakfast. The pool is fantastic, close to many good restaurants. Many great places to ride from there. We were in the motorcycles.

"Great hotel in Asheville!"

4
Vickie H, Cincinnati, Ohio 24/07/2017

We stayed for a few days in late July. Our spacious room had a safe, mini-fridge, microwave and coffee maker, and firm beds. The room was kept spotlessly clean. The included breakfast had bacon, eggs, sausage, fruit, yogurt and more. Staff members were friendly and helpful. Great location - 10 minute drive from downtown. Would be happy to stay here again!

"Overnight Stay"

5
User 19/07/2017

Friendly, helpful staff at check in and check out. Check in was quick and easy as was check out. Room was clean, well kept. Would definitely recommend and stay again. No complaints. Location was perfect being just minutes away from downtown making it easy to get to.

"Asheville Trip"

5
kathrynsK6620GK, Lawrenceville, New Jersey 18/07/2017

I would highly recommend this hotel to travelers. The staff were professional, pleasant, and willingness to make our stay as enjoyable as possible. Very clean room, comfortable beds, and terrific complimentary breakfast. I would stay there again.

"This is my new place to stay when visiting my son who is attending UNC-A!!"

5
User 17/07/2017

This Best Western is tge "top"! Beautiful, clean, comfortable an excellent value -- very close to downtown Asheville attractions. I have stayed at a numbervof different places over the last few years visiting Asheville, but going forward I will stay here!

"Excellent stay!"

5
Andrea S, Cincinnati, Ohio 16/07/2017

One of the main reasons I chose this hotel was because it is pet friendly and the reviews. I was kind of reluctant due to a bad experience I've had at another Best Western, but I decided to give it a chance. I am so glad I did! We only stayed for one night to break up the travel between Cincinnati and Myrtle Beach. I called and spoke to a friendly woman and booked my stay that way, just to make sure there were no catches or crazy fine print terms with bringing our dog. The rate was the same as all the other travel sites I had seen, and our 30lb Beagle mix was only $20/night. The hotel was situated close enough to the highway to where it wasn't out of the way, but it was quiet. We passed through downtown on the way, it's probably only a 5 minute drive away. The hotel staff was very friendly upon check in. The hotel is set up motel style with outside entrances to the rooms. Some previous reviews stated that it looked rough on the outside, but it looked fine to me. The room smelled and looked very clean upon entering. We checked for any signs of bugs and didn't see any. We had a standard room with 2 double beds, it was about average in size, with a nice new flat screen LG television. There was complimentary water in the room with mints which was awesome! The bathroom was extremely clean also, but I did seem to notice when I was in the shower my arm touched the ceiling and I'm only about 5'4''. I'm thinking when they remodeled they probably did one of those bath fitter things and put a new tub over the old one or something. The hotel had a large grassy wooded area for walking pets, and when I took her out after dark, the whole area was very well lit which was super awesome! I browsed the breakfast area and there was hot sausage, bacon, scrambled eggs, oatmeal, fresh fruit, yogurt, cereal make your own waffles and juice. The whole breakfast area was packed with guests, but there was no shortage of food. Being able to park right outside your room is also convenient. The beds were comfy and there were no issues with the wifi. Overall, had a great stay and will definitely stay again if we are in the area! As a matter of fact, I plan on signing up for the Best Western Rewards program now.

"Visit to Asheville's Biltmore"

5
WCloud01, Tempe, Arizona 14/07/2017

We stayed for 1 night in Asheville to see Chimney Rock and the Biltmore Estate. This hotel was centrally located and only a few minutes from downtown Asheville and the Biltmore. The hotel was clean, staff was friendly, and the breakfast had a wide variety of foods. Great stay overall.

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your five star review! I am glad t hear that you enjoyed your stay and was able to take advantage of our convent location. I hope that if you are ever back in the area you will stay with us again!

"asheville trip ,for fun"

5
cmann582017, Asheville, North Carolina 11/07/2017

Room was convenient, clean, decorated nicely , comfortable beds, all the staff was friendly, love the water in the room, in room fridge , love the free Wi Fi, I would highly recommend to any one traveling as a great place to stay. Thank you,

"Excellent service"

5
sarged23, Claremont, New Hampshire 09/07/2017

The room was clean and the bed was nice and comfortable. Breakfast was very good. The staff was friendly and helpful. We try to stay at Best Western hotel whenever we travel because we can expect very good service all the time.

"Close to town"

3
Readergirl2014, Colorado Springs, Colorado 07/07/2017

This is your typical Best Western. Rooms have been recently updated except for the carpet which was filthy. They need to deep clean these or put in new carpet. Also, the air conditioning unit was extremely loud. Not exactly a peaceful sleep. At least you couldn't hear the people in the room next door . This hotel is just outside of town.

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review of our property. I appreciate all of your feedback. I will address the issue with the outside company who services our carpets and get the issue resolved. Thank you again for your review.

"Nice hotel. Close to everything."

5
Donna C, Galloway, New Jersey 06/07/2017

Myself and three teenage sons stayed here for three nights. The room was clean and spacious. Housekeeping truly did a really good job each day. Breakfast was buffet style with everything we could ask for; bagels, pastries, eggs, meats, waffles, cereal, etc. The pool was great. It had plenty of seating around it and the pool itself was large and deep enough for the kids to have fun. This hotel is only a few minutes from downtown Asheville, so it's convenient to everything we were looking for. We would definitely stay here again.

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your five star review. We are pleased to hear you enjoyed your stay with us and that our housekeeping made a positive lasting impression. Thank you for all of your feedback and we hope to see you again soon!

"Getaway"

4
User 05/07/2017

Pleasantly surprised by this facility. Close to everything we needed. Rooms were nice and quiet and very spacious and comfortable. Pool water was very cold so swimming didnt get to happen for the adults but the kids enjoyed it nonetheless.

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review. I am glad to hear that you enjoyed your stay with us and had sometime to relaz beside our pool. We look forward to you stay with us again in the future.

"Love North Carolina"

4
Vicky S N, United States 03/07/2017

The hotel is a good place to stay - the staff are nice and courteous and never had a problem checking in and out. I would recommend this hotel to anybody who wants to visit North Carolina. You get a very nice room for a great value

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review! I appreciate all of the wonderful feedback and I hope that you will visit us again soon.

"Location, room size & no non-sense"

5
J7005ASjamesl, Atlanta, GA, United States 03/07/2017

Staying at this location for over 20-years say it all. The current owners have made many wonderful improvements. It is a perfect fit for all my business needs. Centrally located. Close but comfortably away from the congestion on the rest of Tunnel Rd. >JBL

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your five star review and your loyalty to our brand! We appreciate all of the wonderful feedback and look forward to seeing you again in the future.

"Stay a BW to attend a wedding at Asheville Country Club"

5
Tom T, Saint Pauls, North Carolina 02/07/2017

Excellent stay to attend a wedding for family member. Also had dinner at the East Village Grill at 1177 Tunnel Road. Food was great and service was outstanding. Special thanks to our waitress "Jessica".

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your five star review!

"Love the Place, Location, and Staff"

5
surfcityman, Wilmington, North Carolina 29/06/2017

It's nice to check in to a hotel and everyone makes you feel at home. From the front desk staff, to housekeeping, to breakfast attendants, and to the owner everyone makes you feel welcomed at the BW Tunnel Road. I absolutely enjoyed my stay, and look forward to coming back. I didn't use much of the amenities BUT good wifi is a must for me on business travel, and this hotel's was excellent! Thanks BW staff and see you again when I'm back in the area. Highly recommend the rooms in the main building if available!

"Clean and comfortable "

5
Trisha K, Kaukauna, Wisconsin 27/06/2017

We stayed at this Best Western on June 10, 2017. It's set up motel style, with the doors to the room all outside. The exterior looked okay, but completely misleading. The room was great. It was clean, and the beds were comfortable. The lobby was very inviting as well, and the breakfast they held there was delicious. Eggs, bacon, make your own waffles, among many other things. The people at the front desk were very nice and helpful, giving us suggestions on places to eat and things to do. My children also enjoyed the outdoor swimming pool.

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your five star review! I am so glad to hear that you enjoyed your stay with us. We pride ourselves on our clean rooms and caring service and it is great to read reviews that mirror that. We hope that you will stay with us again in the future.

"Best W"

5
rodneyh778, Raleigh, United States 26/06/2017

Excellent, Very friendly staff. Fast and effective customer service. I would definely recommend this hotel for business or leisure services. The agents are very knowledgeable, fast, and friendly. I highly recommend this hotel.

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your five star review! We strive to offer the best customer service and it is always great to hear back from guest. I will pass along your review to the staff. Thank you again and we hope that you will visit with us again soon.

"Best Stay at Best Western"

5
Arlene H, Depew, New York 25/06/2017

The room that we had was small but very comfortable and very clean. It had a safe, refrigerator and micro wave. This was an excellent choice as we were going to the Biltmore Estate and this hotel was located with a short drive to the Estate. The breakfast was very good and the staff treated us very well.

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your five star review! We strive to offer southern hospitality and service in all that we do and we appreciate the positive feedback. I hope that if you are ever in the area you will stay with us again.

"good value"

4
Ellen C, Grand Rapids, Michigan, United States 25/06/2017

The price was right.The hotel was clean.The interior of the guest rooms was much nicer looking than the exterior.The staff was wonderful.It is a ride downtown but the downtown hotels had much higher prices.Breakfast had a decent selection -usual BW fare.

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review! I appreciate all of your wonderful comments. I hope that in the future you will stay with us again.

"Wonderful!"

5
User 22/06/2017

Very clean place to stay. Staff was helpful and awesome. I would stay there again and I recommend it to anyone interested in staying in Asheville, NC. Beautiful landscape and a very peaceful place to stay.

"Affordable, Great stay, close to Downtown"

5
Zenmojo, Atlanta 20/06/2017

Pro: Nice clean rooms. And very close to downtown. Less than 2 miles from downtown and very easy to get to. Plenty of affordable public parking downtown, so worth the drive. Room was clean. Bed was comfortable. Would stay here again! Con (minor stuff): Bring your own toiletries. Continental breakfast was subpar.

"Extremely clean, good price and very accomodating"

5
U6531YHannat, Bloomsburg, United States 20/06/2017

This is probably the cleanest hotel room I've ever seen! Beds were comfortable and the room was large. Very reasonable price and close to downtown. They allowed us to check in early and check out late.

"pest western"

1
Rose M, Atlanta, Georgia 19/06/2017

The rooms were and awful. Stained bedspreads and marked up sheets. Huge gap in door so that. Bugs could crawl in. Smokers standing outside their rooms smoking near non smoking rooms. It was gross. The staff were friendly but not eager to rectify the problems or offer a decent discount.

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review. I am surprised to read your review as you can see by so many we pride ourselfs on southern hospitality and sparking clean rooms. I will speak to the appropriate staff members so that we can remedy any issues. I would like to apologize and ask that if ever in the area you would give us a second chance.

"Great Hotel"

5
User 16/06/2017

Stayed here for a sisters trip. Was very satisfied with the friendliness of the staff, cleanliness of the rooms, comfort of the beds, and the breakfast was awesome. One of the best breakfasts I have every had at any hotel.

"Good location"

5
N-travel77, Columbia, South Carolina 14/06/2017

Close to Biltmore Estate, Asheville Mall, Blue Ridge Parkway, downtown. Helpful, courteous staff -- no problem with very late check-in. Comfortable bed in recently remodeled room, sizable breakfast room

"Shocked, to be honest, at how nice"

5
Dave H, Kansas City, Missouri 14/06/2017

We recently visited Asheville for 3 nights and stayed at (2) great B&B's, but honestly, I'd put this hotel right up there with those. It's obvious it's been remodeled recently, but our room looked brand-new. Very clean with a tiled shower and very comfortable beds. Breakfast was very good, too. Very close to the Biltmore, was which also a plus. Staff was also very nice.

"Good value and not a bad location"

4
lisabY4337PF, Grand Junction, Colorado 13/06/2017

I'd like to be a little out of the mainstream of traffic when I stay in a resort town like Asheville. This is an easy in and out location; not too close to all the hustle and bustle, but not that far either. The pool looked nice but I did not take advantage of it. I think the breakfast looked pretty good but all I got was a bagel. Staff was helpful, coffee was good.

"this is the only place we will stay when in asheville. we have stayed here several times."

5
sandrayounce, Augusta, West Virginia 12/06/2017

our room was recently remodeled and very nice and clean. breakfast room was very clean with plently of room for all guest and breakfast items that i had was very good.front desk was very helpful with local directions. great place to stay.

"Two night stay"

5
125georged, Greensboro, NC, United States 07/06/2017

Very friendly staff, very clean room and a very nice breakfast. We stayed here in June 2017 for two nights. Not noisy at night and close to many places to visit.. Only a few minutes from down town and Biltmore Estates..

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your five star review. We love to hear from guest who have enjoyed their stay with us and enjoyed the our location. Thank you again for the wonderful review and we look forward to seeing you again.

"Located Fairly Close to Downtown"

4
gaminwoman, Myrtle Beach, South Carolina 04/06/2017

We found that the hotel was a short Uber ride away from downtown. Breakfast was fine, and the check-in and check-out processes were good. As a loyalty points member, however, nothing special was offered, and express check-out wasn't offered either. The room was clean, and that was most important.

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review and staying with us. I appricate all of the postive feedback. I would like to personally apoligize for falling short, we value our loyalty memebers and always want them to feel welcomed and special while staying with us. I will speak with our staff and make sure this is not an issue again. Thank you for your review and we hope that you will stay with us again.

"We always stay here when we visit Asheville "

5
Ed M, Charleston, South Carolina 02/06/2017

We have stayed here six or so times, sometimes for four nights. We have always found the rooms comfortable and clean. Our last stay showed that he rooms had been updated with tiled bathroom. The staff has always been helpful and friendly. The breakfast is bountiful and ready early. The wifi is fast. The pool can be a treat.

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your wonderful review! We have recently renovated our rooms and we love hearing back from guest who have enjoyed their stay with us. We hope that you will visit again soon!

"End of Trail at Ashville BEST WESTERN"

4
Elliott M, Southampton, Pennsylvania 01/06/2017

Stayed at the Ashville, NC Best Western for two nights while driving Blue Ridge Trail. Very close to exit from that parkway. Clean rooms, a bit of a struggle to get to the confuse floor with suitcases. Good breakfast. Accessible to downtown Ashville (about 5-8 minutes in car). Worth the stay.

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review. I am glad to hear you enjoyed your stay and found our location to be convenient to all your needs. We hope that you will visit again soon!

"Through the Blue Ridge Trail to Ashville"

4
Elliott M, Southampton, Pennsylvania 01/06/2017

Took an extended vacation after a business meeting in National Harbor, Md. then traveled the Blue ridge mountains to Ashville for a visit. Peaks of Otter written up in a city newspaper several months ago, made reservation and was happy with the selection. Calm, quite, right off of the trail. Restaurant at lodge. Worth the stay.

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review! I am glad to hear that our location was perfect for your needs and you were able to experience the Blue Ridge Parkway.

"Nice place to stay"

5
X9256SQroberts, Trilla, Illinois 30/05/2017

Everything was great. The breakfast was very good. Rooms were clean. The staff was very friendly. We had 2 double beds in our room. Beds were comfortable. Would stay there again if through that part of the country.

"Great Value for the Price"

5
gj289fia, Kerrville, Texas 27/05/2017

The room was clean and comfortable and the property was well maintained. The staff was very friendly and helpful, and the breakfast offerings were above average for a hotel of this sort. If I have occasion to stay in the area again, I would have no hesitation about staying here.

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your five star review! We love hearing from guest who have enjoyed their stay with us. We hope that you will visit again soon!

"Reasonable price for the basics"

4
Kathy M, Georgetown, South Carolina 23/05/2017

This motel provides the basics -- a clean room, a pool, breakfast. It has 2 floors with no elevator to get to the second. If you need a ground floor, be sure to request this when you make your reservation. We stayed on the back side of the first building facing away from the highway -- so no traffic noise.Breakfast has all of the typical offerings - eggs, meat, waffles, cereal, etc. It saved us money since we didn't need to eat out. There was only one ice machine and that was in the second building - so had to climb stairs to get ice. Not so good for older folks like me.

Maddie H, guest service at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review. We appreciate all of the feedback. We have 3 ice machines in our property one is located in the lobby and the other two are all located on the ground floor underneath the staircases. Again, thank you and we hope to see you again soon.

"Walls of cardboard and smelly cushions"

1
Paul_&_Sanderella, The Hague, The Netherlands 20/05/2017

We were glad to leave this hotel. We could hear the sound of the TV of the neighbour's through our walls in room 208. Unfortunately, they decided to watch their telly until midnight. After that they tried to smash their door several times. That, combined with a couple of cushions that really stink made our night not one to remember. Our fridge did not work. A pity, we stayed here four years ago, then everything worked out fine. Breakfast certainly has improved, and the bathroom is renovated -- our positive notes on this hotel.

Maddie H, Guest Service at Best Western Asheville Tunnel Road, responded to this review
Sorry to hear about your experienced and other issues. We do have a front desk staff on duty to assist with any issues like noise. Please, when you come back to Asheville stay with us so we can make it up to you. Thank you!

"Our fave hotel"

5
JennKNealis, Burlington, North Carolina 20/05/2017

Best Western on Tunnel is our go-to. We've been coming for years. It's always been clean and updated, best value for the area, and pet friendly! Such a quick little drive into downtown and lots of conveniences and parks super close.

Maddie H, guest service at Best Western Asheville Tunnel Road, responded to this review
Thank you for your five star review! I will pass along your wonderful comments to our housekeeping staff and maintenance staff who work hard to make sure every guest feels at home. I appreciate all of our feedback and hope to see you again soon!

"noisy"

3
User 16/05/2017

Noisy, especially if you face Tunnel road. Gap under that allow light, noise and weather to intrude. AC broke and instead of give us another room they kept saying that it would be fixed, but it took four hours, about the time we were getting ready for bed. Did I mention how noisy it was? There is new construction next door so there is a jack hammer going early in the morning, so forget about sitting by the pool. Did I forget to mention the noise?

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review. I would like to apologies for the issues in the room and that we did not handle the AC breaking in a timely manner. The construction next door is unfortunately not in our control and we hope our guest will understand. We hope that you will give us a second chance and stay with us again in the future.

"Enjoyable stay"

5
Srikanth A, Dearborn, Michigan 14/05/2017

Everything was excellent except for the refrigarator that wasn't working. Overall the rooms were clean. No elevator. Good location. Staff were very friendly. Very less items in breakfast if you are a vegetarian

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your five star review. I appreciate all of your great feedback! I hope the next time you are in the are you will stay with us again!

"Best Western Asheville Tunnel Road"

4
voyagernewyork, new york 10/05/2017

Well appointed, very accommodating staff and decent breakfast buffet. The motel is conveniently located from the major tourist and business areas, and can be reached by highways as well as city streets.

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review. We are glad to hear our location worked for all your needs and you enjoyed your stay. We look forword to seeing you again soon!

"Bring enough clean clothes"

4
bryjak, Bloomingdale, New York 08/05/2017

The Best Western in Asheville is conveniently located to downtown, a straight two mile drive on Tunnel Road. The housekeeping staff is excellent as the room was spotless. The breakfasts were the same boring food found at any other chain motel. The major downside is no laundry facilities. We had to waste a couple of hours sitting in a laundromat at the next exist on the interstate. I don't understand how a hotel with 95 rooms cannot provide laundry facilities for guests. For the most part the staff during our four night stay was friendly, although a couple of people at the front desk were polite, but indifferent.

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review. We appreciate all of your feedback and will use it to continue to improve. We hope that you will visit us in the future.

"Housekeeping Staff Problems"

2
annrV1135JM, Knoxville, United States 05/05/2017

I guess you cannot expect honest housekeeping staff. They kept my Paul Mitchell flat iron I accidentally left behind. When I called the hotel about it, I was basically ignored. We normally do not leave things behind, but since I did, I called to ask to have my items shipped. After 5 calls, I have given up. I will not be staying at Best Western in the future.

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review. We have been in contact with you about the issue. We understand that things do get left behind and we do our best when this happens. We communicate with our housekeeping staff and have a lost and found long for this situation. We know that when you first called us you were missing a number of things like a pillow, diamond ring and the flat iron. We promptly found your pillow and gave you a call when you then informed us you found your ring. We hope that like your ring you find your flat iron soon.

"comfortable and convenient outside of town"

4
tammyd692, NJ, United States 03/05/2017

The staff was very friendly and professional. Our stay was smooth and comfortable even with the light that was fixed while we were out for the day. We spent time in the Blue Ridge Mountains and Biltmore as well as downtown so we were fine with being outside the city. The free parking was a benefit. We also appreciated the actually cold fridge for our delicious southern french leftovers.

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review! It sounds like you had a great visit to Asheville and were able to take advantage of our great location near downtown and the Blue Ridge Parkway. Thank you again and hope to see you back the next time you are in the area!

"Nice stay"

5
Retired50, North Attleboro, MA & Sebastian, FL 02/05/2017

We were in town for a few days for a wedding. The place was nice and clean, probably recently updated. Everyone was very friendly from the check-in clerk to the maids. The room smelled of bleach when we first came in, so it must have recently been cleaned. There was always plenty of ice in the machine.The breakfast was excellent and items were promptly refilled and the counters cleaned. Considering it was on a main road, it was relatively quiet except for the dumpster emptying at 6 am, one morning, which woke up the whole hotel area. I found that the parking places were very narrow, we drove an SUV and people parked very close to us and we feared that our car would be damaged by the doors opening. I loved the fact that we could park by our room since we had a handicapped person with us. I called weeks before especially to make sure that we had a first floor room, which I was happy to see my request was given. It was close to many nice restaurants, the city, shopping and the Biltmore Estate.

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review. Thank you for all of your feedback I appreciate it and know that we use all of our guest feedback as a way to continually improve. We hope to see you back soon!

"NIce stay"

4
babs295, Vernon, Connecticut 01/05/2017

What a pleasant surprise! This hotel has outside corridors, but the rooms are soundproofed. We had a bad experience with a BW hotel in Savannah with outdoor corridors and were concerned. This hotel was quiet, well maintained, and very affordable. We had a corner unit on the outside of the building. Our room clean, and the bed comfortable. The breakfast was fresh, although it would be nice if there was variety from day to day. They even set out breakfast bags for those that needed to leave early. I would definitely recommend this hotel to those traveling to the Asheville area.

"Best Western Noisy Motel"

3
Lorraine E, Jacksonville, Florida 29/04/2017

Walls were thin. Noisy neighbors kept us awake. People yelling outside the room were worse. Room was clean and comfortable. Odd bathroom door opened into the sink area causing you to have to move out of the way for someone to use the bathroom.

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your review of our property. We pride ourselves on clean and comfortable rooms and like hear the positive review. We do have a front desk staff on duty 24/7 to assit with any issues like noise. Thank you again for your review and feedback and we hope that you will stay with us again in the future.

"Great location and price"

5
Michelle B, Atlanta, Georgia 26/04/2017

This was our second stay at this location. Rooms are clean and updated. Location is great (quick 7 minute Uber or car ride to downtown) convenient to all areas of Asheville. Great price for the area. Very nice stay.

Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review
Thank you for your five star review! I am glad to hear our convenient location worked for all your needs and you enjoyed our newly renovated rooms. We hope that you will visit again in the future!

"Clean rooms and pleasant deco"

4
mariemhammond, eastern shore of Md. 25/04/2017

The inside was better than the outside. Rooms were clean and colorful. Staff was helpful. Hot Breakfast in morning was more than amply and kept clean. Outside of motel wasn't inviting as it looked dated but the rooms were nice.

"Love it!!!!!"

5
User 23/04/2017

My stay at this Best Western was great. The location is about 10 minutes away from downtown Asheville. Very convenient and super easy to get to. The room was a very clean. Love the bed, it was very comfortable. Breakfast was delicious and every staff member that I encounter was very friendly. If you have any questions or issues the front desk is the place to go they are very understanding and are willing to help. Thanks again!!!

"Great Location"

4
dipidy1, north hampton 08/04/2017

The motel is in a perfect location to the Biltmore, restaurants and areas of interest. Courtney was a great help at the front desk. After traveling for 4 months, she was the first guest relations person who knew where the motel was located, areas of interest and helpful hints! Price was right however it does double on weekends. Motel was noisy on the weekend bus load of college students came in -but they had fun!

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your review. I appreciate all of the feedback and will pass along your review to all of our front desk staff. I hope to see you back soon!

"Great stay"

5
Q7439FElaurab, Union, Kentucky 06/04/2017

Friendly, and easy check in. Great breakfast, clean and comfortable room, with microwave and refrigerator. Easy to get to. Close to restaurants and shopping and Biltmore Estate and downtown. Will make this a return to place.

Maddie H, Guest Servies at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your five star review! I am glad to hear you enjoyed the room and the amenities and our free hot breakfast. I cant wait to see you back again soon!

"Great value"

5
SugarGrover, Gulfport, Florida 05/04/2017

The price was amazing for this lovely property. The staff was very friendly and helpful. Just a short distance to beautiful nature area where we could stretch our car legs. Next visit to this area will include a stay here.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your five star review! I am glad to hear that you enjoyed your stay and were able to explore the beautiful Blue Ridge Mountains! I look forward to your visit again.

"Clean, good value"

4
bryanabernathy, Charlotte, North Carolina 05/04/2017

My daily allowance for a hotel is $70. That can be a challenge but this BW delivered. Comfortable and clean room. As you get older you appreciate parking in front of your hotel door! Staff was friendly. Parking a little tight but no problems. Plenty of food choices and only 10 mins from downtown.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your review and thank you for staying with us. I am happy to hear the great review about our staff and location and hope to see you next time you are in the area.

"Keep on driving"

1
I8622LVbriang, Detroit, Michigan 05/04/2017

Noisy, dirty but very friendly. You can hear every car and truck on the highway. It's the same place it was when my grandparents stayed there in the 50's, but dirtier. Buy new doors, and clean it up. I can not imagine best western keeping this under their brand!!!

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your review. I have to say I am very surprised from your review as you can see by our other reviews we pride ourselves on our clean rooms. We are located off of the interstate in a very convenient location. All of our rooms have been remodeled and our guest have had only positive things to say about the new rooms.

"Overnight visit"

4
User 28/11/2016

Was nice and clean but an old hotel. Staff is friendly. Good for 1 night. Wasn't that impressed with breakfast. Outside of Downtown and convenient to everything. Quite surrounding nestled in the mountains.

"Clean and breakfast was good"

4
Nancy B, Statesville, North Carolina 27/11/2016

Bathroom was clean, breakfast was good, with gravy biscuits, waffles, eggs and bacon. Juice and cereal, oatmeal, sweet rolls. Bed was pretty comfortable, The room was a little noisy with traffic outside. Check-in was easy

"What a pleasant surprise"

5
Theschmids, Saint Augustine, Florida 27/11/2016

Stayed here one night when visiting Asheville. Booked it on trip advisor after seeing it had good reviews and prices were good. Super clean, very nice room with comfortable beds, and 4 large pillows to a bed! The breakfast was excellent with a lot of choices, not just your run of the mill continental breakfast. We were very impressed.

"Jacuzzi King Room"

5
Mark_Howe, Hollister, Missouri 27/11/2016

When we travel we usually don't like to spend more than 75.00 a night, but we really wanted to be close to our destination and have the Jacuzzi tub. From check in to breakfast the whole experience was great! The room just 146.89 including taxes.. I'd we come back through Ashville again, we will stay here again.

"Anniversary Get Away"

5
paulaaM2923CJ, Summerville, United States 26/11/2016

Hotel had been completely renovated and was wonderful. Great hotel to stay in. Service and food was great. Front desk was very helpful in giving us directions to various locations in the area. I would definitely come back and recommend to others.

"Comfort and Quality!"

5
Betty G, Granite Falls, North Carolina 21/11/2016

Would recommend this Best Western highly. Rooms are large, clean and bed comfortable. The extras of fridge and microwaves in the room make it even better. Employees are friendly and helpful. Breakfast room is lovely and breakfast bar well stocked. Near to all of the interesting spots in down town Asheville. The convenience is most welcome whether just staying a night or a few days of touring a amazing city.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your five star review! It is great to hear from guest who have enjoyed their stay with us. We are so glad to hear that you enjoyed our spacious rooms and convenient location. We hope the next time you are in the are you will stay with us again!

"Asheville"

5
Patricia N, Buffalo, New York 20/11/2016

Great location to many attractions. A short drive to Biltmore, downtown, Blueridge Parkway, and arboretum. Breakfast spread was extensive. Rooms are clean and must of been recently updated. I would recommend thus location, a good value for the cost.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your five star review! We appricate all of the positive eedback from our guest and hope that you will visit again with us soon!

"Excellent for business trip"

5
whippedmocha, Newport, North Carolina 17/11/2016

Everything was excellent. Rooms were great and breakfast was yummy!! Staff was friendly and the rooms were clean. The hotel was easy to access from the interstate. This made it easy to move around in Asheville. Also, it was located very close to the downtown area without being in the busy part.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your five star review! We are glad that you enjoyed your stay with us and found our location and amenities perfect for your needs. We hope that next time you are in the area you will stay with us again!

"Very nice motel not far from downtown"

5
User 17/11/2016

We chose this motel because it would accept our pet dog. We were impressed: nice room, everything worked fine including the microwave/fridge. One of the best complimentary breakfasts I've had in a motel.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your five star review! We are glad to hear that you enjoyed our complementary hot breakfast and were able to bring your dog. We hope to see you soon!

"Clean and Convenient"

4
Kathy L, Salt Lake City, Utah 16/11/2016

We only stayed one night. The place was totally packed for a weekday and off season. The room was clean, the breakfast was hot and had a great selection for everyone. The location is convenient to the highway and lots of food options.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your review. We appreiacte all of the positive feedback and hope to see you back soon!

"Trip to Asheville, NC"

5
John F, Asheboro 13/11/2016

Always enjoy staying here because of the friendly and caring staff that work here, Rooms are nice and well kept. Breakfast bar is well stocked and food is great and convenient for travelers wanting to eat and get on their way. The quality and price you get staying here is excellent for the area. I will be a return customer.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your five star review! We appreciate all of the wonder feedback from guest who have enjoyed their stay with us. We look forward to seeing you soon!

"Nice stay, good breakfast. "

4
KyGaLisa, Ball Ground,GA 11/11/2016

Rooms nice and clean. Breakfast was good with eggs and sausage along with the typical motel breakfast foods. The place needs a bit of updating, but nothing to complain about. A little noisy unless we kept the fan going, but they were full, and it was typical motel noise. We would definitely return.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your review! We appreciate all of the feedback and will use it to make us better. We hope to see you again soon!

"Overnight stay for Biltmore visit"

5
Bill T, Varna, Illinois 09/11/2016

Traveling home from family visit in South Carolina decided to stop for night. Friendly staff, nice location. Rooms are just right, clean and easy access. The area has plenty of places to eat and a very large mall. Lobby was excellent and breakfast was great. I would recommend this Best Western to anyone stopping in the area.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your five star review! We are so glad to hear back from guest who have enjoyed their stay with us. We set a high standard for ourselves and we appreciate the positive feedback. We hope you will come back and visit soon!

"Great place, very clean"

5
Ashleyss7, Starkville 08/11/2016

This is a nice hotel. Very clean and comfortable and at a great price! We stayed for 4 nights recently and the staff was very friendly. I was very pleased with my room and will definitely stay here again.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your five star review! We are so glad you stayed with us and enjoyed your stay. We hope you will come visit again soon!

"Best Western Asheville in Fall"

4
Robert K, Vero Beach, United States 08/11/2016

This was a very nice motel with good amenities. It was clean and well taken care of. It was located near several restaurants and not far from the city center. The location was close to the Biltmore, and the motel staff provided us with concise directions. Since we were vacationing along the Blue Ridge Parkway, the motel was conveniently located off one of the exits. Note that at the height of the Fall season, prices on the weekends are fairly high.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your review! We are glad that you found our hotel connvient to all of your needs and that you were able to visit the Biltmore Estate. Our hotel is right of the Parkway and located very close to Downtown as well. We hope next time you are in the area you will stay with us again.

"Good Room, GREAT Breakfast"

5
Carolyn S, New Holland 07/11/2016

This was a two night getaway trip for two "senior" sisters. The location was great with easy access to the major roads. Best of all was the breakfast offering with just about anything a person could want in the way of breakfast food. It had a full time attendant and everything was hot/cold as required and any spills were quickly cleaned up. It was good value for the money.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your five star review! We are glad you found our location convenient for all of your needs while in Asheville. Thank you for your great breakfast review our staff work hard and we will pass on the great review. We hope to see you back soon!

"great place, great location"

5
User 07/11/2016

This is a very nice place, clean, friendly, and close to all the good stuff: asheville, smokey mountains, fishing, etc. The room was clean; bed was super comfy. It's a 10 minute (max) drive to downtown asheville for some good food, drinks, breweries. And it's about a 30-60 minute drive to some of the best trout waters the southeast has to offer. I caught a bunch of big browns, brooks, rainbows. Check out "The Social" - not in downtown Ash, but a cute little pub (dive bar) with great beer, good burger, some of the best fries I've ever eaten, and live music on the weekends. I will be back!

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your five star review! We are glad to hear that you enjoyed your stay with us and found our location great for all of your needs. Your fishing trip sounds great thank you for providing information! We hope to see you soon!

"nice place"

5
User 07/11/2016

nice affordable place nestled right in the smokey mountains. great staff, clean property very close to downtown asheville I would receommend this to anyone trying to hang in asheville or hike or ride (motorcycle) around the mountains.

"Great Find"

5
Gary J, Louisville, Kentucky 04/11/2016

We travel most of the time without an exact itinerary. We arrived in Asheville about 3:00 PM without a hotel. Downtown hotels were priced out of our range. A valet at one of the downtown hotels suggested the motel his parents used when they were in town. This motel is just a few minutes from downtown and worked extremely well for us. It is priced modestly and was clean, in excellent condition, the staff was excellent and the complimentary breakfast was great. If you are looking for an excellent motel at a very affordable price, this is it.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your five star review! We are glad that you found our hotel and enjoyed your stay with us! We hope that next time you are traveling in the area you will stay with us!

"Good Location"

5
TNEllie, Loudon, Tennessee 03/11/2016

We have stayed at this hotel a few times because it is very clean, updated and has a wonderful breakfast area with lots of room to eat and lots of choices of breakfast food and drinks. It is only 10 minutes from Biltmore Estate which is very convenient.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your five star review! We are glad you enjoyed your stay and found our hotel convenient for your needs. We hope to see you back soon!

"Great Time"

4
Trent B, Cullman, United States 02/11/2016

We were in town for a few days and went with this hotel for the value and location. Checking in was easy and the room was very clean. It was always cleaned with fresh towels when we arrived back from our day trips. The only 2 issues I had with the property was the room seemed to be more humid than usual. Also, the parking lot was kind of confusing. Other than that, everything was great.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your review! We are glad you enjoyed your stay with us and found the location to be convenient for your needs. Thank you for your feedback we will make sure it gets to the appropriate people. Hopefully we will see you again soon!

"Best places to stay"

5
Sreeeeee, Morrisville, North Carolina 01/11/2016

I can say that this hotel is one of the best places to stay in Asheville. Very convenient location, close to Blue ridge parkway entrance, lots of restaurants. Hotel is maintained very clean and breakfast is very good. I recommend staying at this place.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your five star review! We are so glad to hear from guests who enjoyed their stay and are recommending our hotel to others. We really appreciate all of the positive feedback and we hope to see you soon!

"Convenient Location"

5
Carol G, Boynton Beach, Florida 01/11/2016

Good breakfast with several choices, room is updated, quiet, clean, has comfortable bed and pillows, convenient location to restaurants and highways nearby, Blue Ridge Parkway entrance is about one mile.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your five star review! We hope to see you again soon!

"Very Clean and Close to Most ."

4
Luther S, Murphy, North Carolina 01/11/2016

Not the fanciest or the newest but is very clean with a good location . The hotel is right off 240 and is easy to find with or without a GPS . The front desk staff was very friendly and the lobby offers a fairly nice breakfast . Beds are comfy and we had a widescreen TV with nice channel selections . They are also pet friendly . The one complaint with this style hotel is it can be a little noisy but not enough to ruin a nights sleep .

"A huge disappointment"

1
Ron R, Haifa, Israel 01/11/2016

We have booked the Best Western Asheville Tunnel Road hotel long before our arrival therefore we allow ourselves to arrive relatively late at 10:00 pm. We immediately received the room key and start to unload all our baggage and carry them up the stairs to the second floor. After a short while we have noticed that the fire detection system was making loud sound every minute or two that will not let us sleep. I complained at the front desk and received a key to another room which has a terrible smell of burned plastic. Since it was the last available room, the girl at the front desk said that she will try to change the batteries of fire detection system in the first room. At 11:30 pm after all the efforts to solve the problem were unsuccessful we left the motel to another hotel. We traveled 20 minutes to Canton, NC were we stayed at the Quality Inn West of Asheville, which is a better hotel at a better price. We were traveling for 16 days and stayed in the different hotels brands. From all the various hotels we have stayed we were repeatedly disappointed from the Best Western which in most cases provide at a higher price a hotel of equivalent level or lower of its competitors. Along the years we stayed at many Best Western hotels and considered them to be better than others at this level. Unfortunately, this has changed and I will consider twice before booking again hotel from this brand.

"Very pleased"

4
User 01/11/2016

Nice hotel, good price, clean and comfortable, great for overnight stay. Staff was very courteous and friendly, room was well appointed and everything in working order. Breakfast was very good and wifi worked great.

"Pet friendly!"

5
danika50, Sault Ste. Marie, Michigan 30/10/2016

Wonderful surprise! Sometimes when you find an "aged" property that is pet friendly it is run down and not care for. NOT THE CASE HERE! It has been maintained and all efforts have been made to keep these very spacious rooms up to date, clean, and give you everything you need. There was always staff around on the grounds, cleaning staff, and at the office. Friendly, and hard working. Rooms were super clean!

"Good location, comfortable stay"

4
travelfamily02492, Boston, Massachusetts 30/10/2016

We were in Asheville for a meeting so we didn't spend lots of time at the hotel. The rooms were comfortable and clean, and while the location was not in downtown Asheville, it was close enough to provide convenient access. Be aware that the physical set up is like an older motel: all rooms are accessed from the outdoors, and look out over the parking lot.

"Nice night sleep and good included breakfast."

4
820crystalb, Laguna Beach, California 28/10/2016

I was headed out of town and wanted just a quick and easy-access room on the ground floor. I was lucky enough to snag one, with parking in front. The hotel is an older hotel, but the rooms have been remodeled with nice white linens and comforter and a nice size room. Good room for the price. It rained when I was checking in, so having the car in front of the room was great. Lobby is welcoming, staff is very pleasant and included breakfast is warm or cold depending on your tastes. Had one issue, and ended up having the general manager call me while I was heading out of town. Very nice. The hotel is moderate price, and pleasant.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your review! We are glad to hear that you enjoyed your stay with us. It is great to hear from guest who are enjoying our new renovated rooms. We are glad to hear that your issue was resolved. We hope that you will stay with us again soon!

"Family wedding"

4
arbin, Hamilton, New Jersey 28/10/2016

Good basic hotel with free breakfast. Location about 4 minutes outside center of city. Close to attractions and right off highway...very convenient. On last night of our 3 night stay, saw 2 bear cubs and mother bear crossing street right at hotel entrance...

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your review! We are glad to hear that you found our hotel to be convenient to your needs. We are located 2 miles away from the Blue Ridge Parkway and sometimes we do have visitors venture from the Parkway. We hope that next time you are in the area you will visit with us again.

"Quiet location. Large rooms."

4
Lertjr, Lutherville, Maryland 27/10/2016

Other than a slippery tub bottom and slippery floors in the bathroom area (we carry tub mats with us!), this is a nice place to stay. We asked for a room with few steps from the car and no stairs and they made that happen. The breakfast room is nicely decorated and the food is excellent. The front desk is helpful and directed us to a restaurant close by that was great (Cornerstone Restaurant - reviewed elsewhere).

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your review! We appreciate all of the feedback and will let all of the appropriate staff know so that we can continue to improve in every aspect. It is great to hear that our front desk staff was able to help you with all of your needs and you enjoyed breakfast. We hope to see you back soon!

"Great place in Asheville"

4
jhh53, Key West, Florida 26/10/2016

I would definitely recommend staying here when traveling through Asheville. Rooms very spacious and clean. Pet friendly. Staff very friendly and helpful. Convenient to the tourist locations around Asheville and just a few minutes from downtown and some excellent restaurants. The breakfast was a full hot breakfast, not just yogurt and pastries.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your review! We are glad to hear you enjoyed your stay and found our staff helpful and the room clean and spacious. We hope you will come visit us again soon!

"Great Stopover!"

5
Rowe332, Pittsboro 25/10/2016

Stopped by this Best Western on our way to Nashville. Can't say enough nice things about this hotel. The breakfast was great, the staff could not have been more accommodating. The price was extremely reasonable compared to some of the other Asheville hotels we checked. Perhaps the best amenity was the bed as it was so comfortable. A good choice

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your five star review! Thank you for all of the wonderful feedback we will share your review with our staff so that we can continue to get better. We hope to see you back soon!

"Great Location at a Great Price"

5
Angie L, Lockport, Louisiana 24/10/2016

Our stay was enjoyable. We booked a king room and were pleasantly surprised with a king suite. The location is convenient to visit the Biltmore Estate. The front desk us gave us a great dinner recommendation, which did not disappoint. Book early for better rates! I'd definitely stay here again.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your five star review! We are glad to hear from guest who enjoyed their stay with us. We hope you had a good visit at the Biltmore House and will stay with us again if ever in the area.

"Pretty Nice for the Price"

3
pkbw59, Clearwater, Florida 24/10/2016

This motel sits right on the side of a busy highway. It has several two-story buildings on the property. There are no elevators, only exterior stairs, and the rooms open onto a common walkway. I suggest if you have mobility problems ask for a ground floor room. Our room was in the building closest to the highway, on the 2nd floor. Some highway noise does get through, but it was quieter than I expected. If we stay again I would ask for a room in the back building, however, and on the first floor. The staff was helpful; one young woman at the front desk even offered to help us take our things up the stairs when we were dismayed about the lack of elevator (we don't travel light!) and she did come help us. That was very kind (and we did tip her.) The room we were in was well renovated, however the bathroom door and door frame seemed to be the original set and had a lot of painted-over damage. The bathroom door would not shut without a lot of force (and loud noise) and then was hard to open. The bathroom itself, apart from the door, was nicely done. We appreciated the good-size mini fridge, microwave, and safe. HBO was a nice amenity. A/C unit worked well and quietly. Nice charging ports for devices and phones. The free breakfast was okay, just the usual stuff so it could be better. We would stay again if we visit Asheville on a budget as we did this time.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your review. We appreciate all of your comments and will use them to make the hotel better for all of our guest. We hope the next time you are in the area you will give us a call so that we can provide the room that you prefer during your stay!

"Day in the Mountains"

5
sassy602016, Winston Salem, North Carolina 24/10/2016

This Best Western was truly a surprise! The accommodations were absolutely fabulous. The room was very spacious and clean. The hotel was very near to the Biltmore House, restaurants, and shopping. A great place to stay in Asheville!

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your five star review! We appreciate the great feedback and love to hear from guest who had a great stay with us and were able to enjoy Asheville and the mountains. We hope to see you again soon!

"This isn't the place for you, if you need Internet service."

3
dmk9416, Monroe, Michigan 24/10/2016

Clean, but no elevator to second floor rooms, and the stairs are exterior and of questionable repair. VERY POOR to NONEXISTENT Internet connection. Staff tries, but they can't fix what they can't fix. Room was clean and comfortable. Breakfast was definitely on the high end of the "normal" for this type of service.

"Great Hotel, great price"

5
KatInd, Indialantic, Florida 21/10/2016

Very nice hotel. Prices in October are higher than August and September. Front desk staff are helpful and friendly. Plan to stay again in January 2017. Breakfast area was fine. Need to have English muffins and greek yogurt. Room was spacious and quite comfortable for us.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your five star review! We appreciate the feedback and will use it to better our staff and hotel fro future guest. We are so glad to hear you plan to stay with us again in January, we will see you then!

"Perfect Location !"

4
User 20/10/2016

Very clean and comfortable . We were located close to the Biltmore and downtown . The desk help was very informative and recommended the perfect BBQ restaurant . Breakfast was wonderful, especially the biscuits and sausage gravy. Plenty of selection of breakfast items !

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your review! We are happy to hear that you enjoyed our breakfast and that you were able to experience our great BBQ here in Asheville. We are glad you enjoyed your stay and hope to see you again soon!

"Perfect last minute hotel! "

5
User 16/10/2016

Came for the weekend for a last minute getaway. The hotel is small but is not dumpy! Sweet staff, the room was really clean and smelled good. The bed was ultra comfy. Would definitely stay here again for a last minute booking.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for the five star review! We are glad you chose to stay with us on your fun last minute trip. We aprricate all of the wonderful feedback and hope you will come stay with us again soon!

"Perfect Place to stay in Asheville"

4
User 16/10/2016

Perfect place to stay...Room was clean and comfortable. Breakfast was delicious. Had a choice of pretty much everything you would want for breakfast. Staff was very nice. So close to everything in Asheville!

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for the great review! We are happy to hear you enjoyed breakfast and we will let our breakfast staff know of the glowing review. Thank you again for all of your feedback we hope to see you again soon!

"Great Stay...would do again, and recommend"

5
Marla B, Alabaster, AL, United States 15/10/2016

For such a tourist area..the price was very reasonable. The hotel was an older hotel...But, completely renovated and for all practical purposes looked brand new. I was very impress. Will try to stay there the next time I visit.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your five star review! We have just finished a renovation and it is great to hear positive feedback from our guest. We are happy you enjoyed your stay and hope to see you back soon!

"Excellent Location"

4
User 15/10/2016

The hotel is located minutes from downtown Asheville. The property is clean and well maintained. The breakfast is comparable to other hotel chains in this range in that it's not restaurant quality but it's edible. The bed was comfortable the pillows not so much. Biggest issue was that the curtains did not block out all the light that comes from the parking lot.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your review! We are glad to hear that our hotel was convenient for all of your needs and you found it to be clean and well maintained. Thank you for all of your feedback it helps us to continue to grow and offer superior service to our guests. We hope to see you back soon!

"Tired"

3
Steve J, Buffalo, New York 12/10/2016

The staff was friendly and the breakfast was acceptable (the eggs were so-so), but the room is need of updating: Worn, frayed carpet, stale air. I'd definitely spend more, if I had to, to stay someplace else. The location is good for exploring Asheville and the surrounding area, but there are plenty of other places nearby. I would have asked for another room, but we arrived late, we were tired, and the place looked pretty full: I guess that was my mistake.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your review. We are glad to hear that our staff was friendly and that the location was convenient for your needs. We take great pride in our rooms and routinely do maintenance and do upkeep on them. We are actually in the process of replacing the carpet in the rooms. We hope that next time you are in the area you will give us a second chance.

"Visit for family wedding and leisure travel"

5
VHD4, Birmingham, Alabama 11/10/2016

Very clean updated site.A great value for the price. We found the site on line and with the AAA rate got a great deal. We would definitely recommend this site to our friends. The location was very convenient to the sites we were visiting.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your five star review! We are glad you found our hotel and enjoyed your stay! We hope next time you are in the area you will stay with us again.

"Convenient, mid-priced. Feels a little worn"

3
Eve W, Atlanta, Georgia 10/10/2016

I've stayed in half a dozen Asheville-area hotels. I tried this when looking for a decent room that didn't cost a fortune. Location is convenient. Exterior is well maintained. They've done a pretty good job updating an old motel, but the interiors felt tired and worn, even though the decor and finishes have been updated. They're due for another refresh. Beds are hard. Fridge wasn't cold, lamp was broken, caulk was missing around tub, etc. It's time for some TLC. But it felt safe, and was quiet. Lots of dogs but was not disturbed by any barking.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your review. We appreciate all of the feedback and will let our maintenance staff of your review. We are glad you found our hotel convient for all of your needs. We hope to see you again soon!

"Get away from Matthew "

5
hawks432, Charlotte, North Carolina 09/10/2016

This is really a great place to come to it's not that fear from downtown Asheville and Walmart and ALDI's too the front desk people are really nice at checking in the rooms are really clean and smells really nice , breakfast is from 6:00 to 100:00 am and the food was great .we'll be back thank you guys for the fun time

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your five star review! We are so glad to hear that you found our hotel convenient for all of your needs and our front desk staff was friendly and helpful. We hope that your home is ok after Matthew and you come visit us again soon!

"Sweet dreams"

4
User 08/10/2016

After a long day of driving, it was a pleasure to have a clean, comfortable room with a bed. Breakfast topped off our stay- delicious! The coffee was fresh, the eggs were hot and the selection was varied.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your review! We are so glad to hear that after a long day of driving you were able to enjoy our hotel. Thank you for the great breakfast review we will let our staff know. Hope to see you again soon!

"Nice"

4
mollybmckeo, Anderson, South Carolina 08/10/2016

Clean rooms. It's reasonably priced. Front desk was friendly. Only negative is the parking. We have a truck and the spaces were so small. We had to park on the other side of the building. But we would stay again.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your review. We appreciate all of your feedback and will use it to better our hotel. We hope that next time you are in the area you will stay with us again.

"Very good experience,large clean room excellent hot breakfast,friendly helpful staff"

4
User 07/10/2016

Hotel convenient to all Asheville attractions. Great free hot breakfast in large comfortable dining area. Room consisted of two queen beds in spacious setting,although bathroom was small and refrigerator was not working. All staff was knowledgable, helpful and friendly which provided for a comfortable atmosphere. You

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your review! We are glad you found our hotel convenient for all of your travel destinations. We aprricate all of your feedback and hope to see you again soon!

"very nice and clean"

5
vietnob, Covington, Kentucky 04/10/2016

My first visit to North Carolina was very pleasant. My family enjoyed the state. After a long drive to the hotel, it was a joy to find the place so clean and the staff friendly. The breakfast was great and way above what I expected. I plan on staying at another best western next month.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your five star review! We appreciate all of the good feedback and will use it to keep improving. We are happy to hear you found the hotel clean and staff friendly. We hope to see you back soon!

"An Excellent Find!"

5
fotobug, Iowa 03/10/2016

I wonder if reviewers who said things like "standard breakfast fare" are really talking about the same place! The breakfast here was amazing! A variety of juice, fruit and dry cereals, pastries, bread, bagels and so on (standard so far), but also had yogurt, a big vat of "real" (not instant) oatmeal with raisins, brown sugar, etc. to add; hard boiled eggs, biscuits and gravy, waffles, grits, prepared eggs (scrambled or buttery omelet the days we were there), sausage and bacon. They even had soy milk available! Definitely the best breakfast ever - and enough room for everyone, too. There are 4 buildings and we were in the one furthest from the office, on the other side of the pool. Our room was great. Everything worked, it was clean, large, furnished nicely - chairs for reading or working at the desk, plenty of light; the climate control system was quiet and efficient; great shower. We thought the beds were very comfortable though I understand that tastes vary. The WiFi was more secure than most and worked consistently with no problems. The location made it easy to get almost anywhere in or out of town and even being right by the highway we didn't notice any road noise at night. I did observe that the price doubled over the weekend and it was much less of a bargain then - but I imagine that's common in the area and just the effect of supply and demand. We were there 3 nights and definitely would stay there again.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your great review! We are pleased to hear that you enjoyed your stay and that breakfast was a highlight. We appreciate the postivice feedback and hope to see you again soon!

"Nice comfortable and clean rooms!"

5
User 03/10/2016

Clean and comfortable beds....bathroom was clean with the regular samples of soap and shampoo, breakfast items were fresh and presented in an appetizing display. The bathroom sink would not drain very well and the bathtub stopper would not stop the water up - but I improvised by putting a hand towel over it which kept the water from escaping.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your five star review! We appreciate all of the great feedback and will let our maintenance staff know about the drain issue so we can get it fixed right away. We are pleased to hear that you enjoyed your stay and hope to see you again soon!

"Served its purpose"

3
TRBFSDM, Hagerstown, Maryland 01/10/2016

Surprisingly did not notice road noise, standard breakfast fare and our pet friendly room was a little grungy. Our socks were dark gray on the bottom from walking on the carpet in the room. Plus side, it is pet friendly and even has a dog station in the dog walking area.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your review. We appreciate all guest feedback and use it to make our hotel better for our guest. We do have the carpets cleaned on a regular basis from an outside company, we will be speaking with them about the issue that arose. We hope that next time you are in Asheville you will stay with us!

"Clean Hotel"

4
Alonna D, Fairfax, Virginia 26/09/2016

My Mom, Aunt, and I stayed here for two nights. It was a very clean hotel. The breakfast was good and the WiFi worked great. We ran out of toilet paper and I used the extra roll. The cleaning lady didn't give us an extra roll of toilet paper and we ran out again. So my Aunt had to go to the front desk to get more toilet paper, this was the only problem we had .

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your review! We are happy to hear that you and your family enjoyed your stay with us and that breakfast and the WiFi where highlights. We will pass on your review to our housekeeping staff so that they can make the appropriate corrections. We hope to see you soon!

"Terrible Room"

2
Henry M, Cincinnati, United States 26/09/2016

The room was terribly humid even though the A.C. was on everything in the room was damp. The bathroom/sink area was cramped impossible for two people to use either at the same time. The room was ugly and uninviting. A gap under the entrance door let bugs in.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your review. Asheville is experiencing record high humidity this year and our staff is working hard to combat it. We appreciate all of the feedback and will let the appropriate staff know. We hope that next time you are in Asheville you will give us a second chance to wow you!

"Room clean corridors stained and smells of beer"

1
ntgarland, Florence, Italy 26/09/2016

We moved rooms because it became clear that our neighbors were hosting a party- our neighbor in the second room stumbled up the stairs in front of us. Desk clerk was great - helpful and cheerful. On highway- pool is in the parking lot. No windows to open in rooms.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your review. We are glad to hear that our front desk staff was able to move rooms for you and get the situation under control. We appreciate all of your feedback and hope that next time you are in Asheville you will give us another chance.

"Perfect place to stay while exploring Asheville"

5
Graham_NCTurner, GRAHAM 25/09/2016

Another perfect stay at the Best Western on Tunnel Road in Asheville. A comfortable place to relax while visiting in the Asheville area. The staff is always attentive, the rooms are pleasant and clean, and breakfast has a wide variety of items. A great place to launch your mountain vacation.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your five star review! It is great to hear such a wonderful review. We are so glad that you enjoyed our rooms and had a great breakfast. We hope to see you soon!

"disappointed"

1
Yvonne Christia B, Ashville, United States 22/09/2016

dirty, damp carpet that made your feet black/dirty if we went barefoot, had to where shoes. room smelled like mold and mildew. we could see mildew around the bathroom vent fan. After complaint, the staff attendant took 25% off the first night, stated they were full and couldn't move us to a clean room. Very disappointed with our visit to Ashville because of hotel condition.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
We appreciate your comments and your feedback. We regularly have the carpets cleaned by an outside company and we will be getting in touch with them to discuss the issue in the room. We are glad to hear that our front desk staff was able to offer a discount. We hope that next time you are in Asheville you will give us another chance to wow you.

"Wonderful Visit"

5
Scootershoes, Salisbury, North Carolina 22/09/2016

Very clean Very efficient. Close to many fun things to do. We were greeted with a very friendly desk person and the next morning there was a huge breakfast buffet. The beds very very comfortable and I can't wait tio go back.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your great five star review! We are happy to hear that you had a wonderful stay with us and enjoyed the rooms and the hot breakfast. We cant wait to see you back soon!

"Disappointing. "

2
User 21/09/2016

Was disappointed with this particular Best Western. The breakfast was nice enough but the mattresses were pretty hard and not as good as other hotels for similar prices. Likewise - consistently throughout the night there were construction workers that were very loud meaning sleep was difficult.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your review. We appreciate the feedback and will let the appropriate staff know of your comments. We will be speaking to the outside contractors about the construction workers that way we can make sure this never happens again. We hope that the next time you are in the area you will give us a second chance.

"Good value"

5
Randy L, Tell City, Indiana 18/09/2016

This property was nice. The room was updated along with the lobby and breakfast area. It is an outside entranced hotel. The room was in great condition and conformable. The front desk staff was very friendly and helpful with local directions. Would pick this hotel for sure on our next trip to Asheville.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your five star review! We have just finished renovating and it is great to hear back from guest who have enjoyed it. We appreciate the great feedback about our staff and rooms. We hope to see you again soon!

"Very helpful and friendly front desk and helped me find the places that I was looking for."

5
User 17/09/2016

This is a very nice place to stay and I will come back in the near future. I in finding the place because it isn!t next to the other Motels. I was very impressed with everyone at the front desk and they mad me sold on coming back to this location.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for the five star review! It is great to hear that you found everything enjoyable and that our front desk staff was able to help with directions and any question you had. We hope to see you again soon!

"Best Best Western eva!"

5
User 16/09/2016

Everything about it was great, super clean, super quiet, large room, great, great shower pressure, the breakfast was the best of any best western I've ever stayed, great front desk service... seriously, fabulous hotel. Thanks!!!

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your five star review! It is great to here from guest who enjoyed staying with us. We will let our front desk staff know of the great review so that they can keep up the good work. We cant wait to see you back soon!

"Not the best but ok for the price"

3
Melanie4876, Cullman, Alabama 15/09/2016

For the price, it isn't a bad hotel. Our room was in need of some fixing up, Also not a fan of the "motel" type setup. I prefer all the entrances to be indoors and was a little uncomfortable here since it was just my daughter and myself. Staff was friendly. We were in the 200 building, so we weren't right on the street so traffic noise wasn't a problem. Our room was on the second floor - no elevators. Not really a problem for us but those with mobility issues wouldn't be able to get to the room.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your review! We are happy to hear that our staff provided excellent service and that you found the room quiet and comfortable. We appreciate all the feedback and hope to see you again soon.

"Helpful Staff - Okay for a Night or Two"

3
SoCalMk, Holden Beach, North Carolina 14/09/2016

When I relocated to Asheville recently, I needed a motel where I could have my pups with me and this was the only one available because of a holiday weekend. The staff (desk and housekeeping) were very helpful and nice. The room was average; however, the AC smelled like mold/mildew when it was turned on - my allergies were not happy about that. If you're looking for a stopover, then I'd say this is fine; however, I wouldn't want to stay there more than 1-2 nights. The only other minus is that it's located in a dip between hills so cellphone service is spotty at best.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your review. We are glad to hear that our housekeeping and front desk staff were helpful and nice and that you and were pups were able to stay with us while you moved.

"Dirty Floors"

2
Olivia M, Knoxville, United States 12/09/2016

Upon arrival, everything looked okay. The internet was fast and the beds and bathroom looked clean. It wasn't until my daughter started crawling around that I noticed that the carpet was filthy! To top it all off, the beds were hard, and pillows were lumpy. Not a great night. Not a place you want to take your baby or toddler.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for taking the time to give us a review. We are sorry to hear about the issue in the room. We have the carpets cleaned on a regular basic, we will be looking into what happened and addressing the issue. We hope that next time you are in Asheville you will give us a second chance.

"Wasn't expecting that Good"

4
User 10/09/2016

From the check in to the check out, everything was relatively fine. Good service of front desk and breakfast attendant , polite, friendly. Room extremely clean even in the details like the sanitized glove where is the remote control, Bed extra confortable and price reasonable. Very satisfied.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your review! Our staff works hard to make sure every guest feels at home while staying with us and we appreciate the great feedback. We hope to see you next time you are in the area!

"Asheville Best Western"

5
Linda K, Metro Minneapolis-Saint Paul, Minnesota 09/09/2016

Excellent breakfast. Lots of hot and cold choices. We especially liked the granola and the pot of fresh oatmeal. Breakfast area was large with lots of tables and chairs. The room we stayed in was newly remodeled. Another amenity we appreciated was the 2 bottles of complimentary water and mints in the room.

"Old style motor inn"

4
StevenT_63, Columbia 07/09/2016

Old style motor inn with outdoor entrances to the rooms. However, the rooms are very clean; the staff is friendly, and the hot breakfast was way above average for this type of hotel. Tunnel road location requires a car to access downtown Asheville or other tourist destinations such as Biltmore.

"Barking Dogs"

2
Mary M, Palm Coast, Florida 07/09/2016

Room was adequate and the hotel seems to pride itself on cleanliness. Too bad that they don't seem to care about guest's comfort. The room next to us had two dogs that barked a lot when the owner's were out of the room. The front desk called the dog's owners who conveniently didn't answer their phone. They did offer to move us to another room but we were leaving the next morning and didn't want to pack, unpack and repack. They did, however, take $15 off the bill. I feel that it should have been more. The hotel has several different wings and if they want to continue to allow pets, I don't see why they don't confine them to just one wing.

"Best Western - Asheville"

3
Gina G, Charlotte, United States 03/09/2016

This is a motel, not a hotel. Please advertise as such. WAY overpriced. If it had been more clearly advertised as outdoor access, modest accommodations, and more appropriately priced, I would be giving a better review. Located near mall a plus and breakfast was good.

"Terrible experience"

1
Celia B, Richmond Hill, United States 02/09/2016

I was given a room that was occupied and the housekeeping supervisor told me that the lady at the front desk always makes the same mistake. 2nd room smelled like cigarettes, and was dirty. Finally kept the 3rd room, even though it did not smell clean, vanity light was broken, no shower curtain, towels were paper thin, one was torn. General appearance was old and poorly kept.. Breakfast was less than fair, below average food quality.

"The worst hotel ever"

1
Eugenia407, Miami, Florida 01/09/2016

I read all these "excellent" reviews and wonder if we're talking about same place. We were there 3 days ago First room given was occupied, second room was dirty and smelled of smoke. Third room's carpet was dirty, candy wrappers on the floor, one towel in bath (we were 2), towels old and torn, bathroom floor not clean, no shower curtain and light in bathroom not working. Please note I'm a BWestern fan, but this is the worst ever. Breakfast ok and Courtney at Front Desk otherwise, it needs a thorough cleaning and better staff. Avoid this hotel.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
We appreciate you taking the time to give us feedback from your stay. The issues that you experienced are not up to the standards that we pride ourselves on and we would like to make it right. We are having a hard time locating your reservation here at the hotel. If you would call Hazel at the front desk to discuss the issues that you experienced so that we can resolve the problems and make sure that this never happens again. Our number is 828-298-5562 we hope to hear from you soon.

"Wedding "

5
User 31/08/2016

Bit pricey for the room. Breakfast was delicious. Room Was clean. Convenient location. Looked like it had been previously a motel that Best Western took over. It was difficult to turn left when leaving. The pool looked very inviting but we didn't have time.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your five star review! We appreciate the positive feedback and will relay it to all of our staff. We are located on the main road which provides easy access to restaurants, downtown, and the highway. We are glad you enjoyed your stay and hope that you will stay with us again soon!

"Excellent value for the area"

5
Albert S, Roanoke, VA, United States 31/08/2016

We truly enjoyed our time here. The ONLY detractor for myself was that the mattress was firmer than I like, but I'm used to a Sleep Number bed and a softer setting. My wife likes a firmer mattress and she was very satisfied with the mattress just the way it was. It's just a matter of personal taste. I still got a good night's sleep, though I woke up and had to reposition a few times. The breakfast was great! Many more options than most places, and a filling, tasty meal to start the day. Waffles, pre-cooked omelets, hard-boiled eggs, sausage, bacon, biscuits and sausage gravy, fresh oatmeal on the hot menu, and lots of options on the cold menu as well.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your five star review! We are glad to hear that both you and your wife had a goodnights sleep. Thank you for the great breakfast review, our staff works hard to provide many options we appreciate the feedback. We thank you again for your review and hope to see you again soon!

"Convenient location"

4
okfine237, Westmont, Illinois 30/08/2016

We were dropping off friends at the airport early in the am, we were able to check-in early and enjoy the day at the Biltmore. Carpets had just been cleaned, nice room. We had a room toward the back of the property, not sure if it is noisier closer to the street.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your review! We are glad that you were able to stay at our hotel conveniently located near the airport and the Biltmore Estate. We are glad that you were able to check-in early and that the room was enjoyable. We hope to see you again next time you are in the area.

"This Best Western was the best of the Best"

5
Rick K, Leesburg, Virginia 26/08/2016

I count on Best Western to give me an excellent experience and Asheville even exceeded what I Expected. From staff to room to the wonderful breakfast, all was A+. We ordered a rollaway bed and it beat us to the room after check-in. The staff helped us with tourist questions and getting our points straightened out. They seemed to know what we needed ahead of us asking! I am left with a feeling of a great Best Western visit.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your five star review! Your review of our hotel was great and we appreciate the positive feedback very much! All of our staff here work hard to make sure every guest feels at home when staying with us, we will let them know of the great review. We are glad to hear that the front desk was able to assist and help make your vacation to the area a successful one. We hope to see you again soon!

"broken fridge"

4
Becky O, Ellijay, Georgia 25/08/2016

Every thing in my room was ok except for the non working refrigerator.The room could have had more detail cleaning but overall the carpet and bedding seemed clean enough. In closing I wish the pool area could have fixed pool basket ball goal net and had more chairs with shade umbrellas.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your review. We are glad to hear that you found the room clean and enjoyable. We are sorry to hear the refrigerator was not working sometime they can become unplugged, but please next time we can certainly get any issue fixed as soon as possible just let us know. Thank you for pointing out the basketball goal and extra chairs at the pool, we will let the appropriate people know of the suggestion and the issue. We hope that you will visit us again soon!

"Completely renovated--like new"

5
User 24/08/2016

This hotel sparkles. It has been completely renovated. New furnishings, very comfortable beds; our unit even had a new Jacuzzi. Great value too; one of the least expensive lodgings among major chains. Comes with hot breakfast; large breakfast room with plenty of seats. Located on east side of town, near Interstate highways. Good selection of restaurants toward downtown, but only a few minutes away. Staff recommended a superb place for dinner.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for the five star review! We have just finished renovating the rooms and it is great to hear from guest that have enjoyed them. Thank you for mentioning our cleaning staff and the work that they do, we will let them know of the good review. We are happy to hear that you found our breakfast enjoabale and took advantage of our front desks knowlwge of the area. We hope to see you again soon!

"Very clean and spacious rooms, good breakfast too. Nice staff"

5
sjansenavon, San Francisco area, CA 24/08/2016

We had a very stressful, long, rainy drive the night we checked in. Our room was extremely spacious, quiet, clean, conveniently located and the front desk staff was nice. If I happen through this very quaint city again, I would definitely stay here!

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your five star review! We are glad to hear that after a long stressful day you found our hotel inviting and relaxing. The front desk staff work hard to make sure very guest feels at home and comfortable, thank you for the great review. We can not wait to see you next time you are in the area!

"The Best!"

5
scarletthg, Denton, North Carolina 23/08/2016

This is the only place we stay while in the area. The rooms are clean and comfortable and the pillow top mattresses help when you have a next day agenda and need a good nights sleep. We visit Asheville occasionally and this BW is conveniently located close to restaurants, stores and downtown. Especially enjoyed the room with a jetted tub with entrance in Lobby. Never disappointed.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your five star review! We are glad to hear that we are your number one choice and appreciate you staying with us. We will let all of our staff know of your review so that they can keep up the good work. Thank you again and hope to see you soon!

"Reliable"

5
wanderingel, Providence, Rhode Island 22/08/2016

We don't do road trips that often but we usually look for Best Westerns. This one didn't disappoint. It is located conveniently off of I-240, exit 7. The room was clean and comfortable; and the staff was friendly and helpful. The only problem was a loud motorcycle that was being warmed up early in the morning, but that is not the fault of the motel.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for the glowing review! We are glad you chose to stay with us and found the location to be convenient for your road trip. We have just recently renovated all of our rooms and it is great to hear that guest are enjoying them. Next time you are in the area we hope you will stay with us again!

"Sending son off to college!"

5
jeniferhpayne, Lexington, Kentucky 22/08/2016

This is a very nice hotel at a reasonable price. My husband and I stayed when we took our son to move in to college in Swannonoa. It is clean, pool is nice, staff is helpful, breakfast was good, beds are comfortable, WiFi worked well. Small fridge, coffee pot, even a safe for valuables. The location is very convenient, less than 10 minutes to downtown and it is a straight shot on Tunnel Rd. I would definitely stay here again and recommend it to friends. I am happy to have a "goto" spot now that my son is there. It is also close to his college.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your five star review! We are so glad you found that our hotel fit all of your needs. It is great to hear positive feedback from our guest and we are glad you were able to make use of our location and explore Downtown. Thank you for your review of our staff we appreciate it. We hope your son has a great first year at college and hope to see you back soon for a visit!

"Nice place to stay"

5
nitajwebb, Townsend, Tennessee 22/08/2016

Clean, comfortable room with plenty of amenities. Great location to downtown Ashville. Friendly staff. The bottled water and Candy in the room were very inviting.Will be back, when visiting the Ashville area.

"Great location, fast internet, yummy breakfast"

5
Rhonda M, Winchester 22/08/2016

Having had a couple of bad experiences at Best Western Hotels, I was reluctant to book this one. I am glad I did though. Hotel was centrally located, rates were fair for the area, breakfast was really good. Although we were near the highway, we heard no noise. Everything was in excellent working order, internet was fast, pool was clean and had many chairs available. I would stay here again!

"Never have had a bad review"

4
madarc2016, New Bern, North Carolina 22/08/2016

I have always stayed at Best Westerns and find them to date to be always clean, to have friendly helpful reception. The breakfast has a good selection and the coffee is really good. Rooms are really clean and the beds comfortable..

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your great review! We are glad to hear that you enjoyed your stay! Our staff works hard to make sure every guest feels at home and has a great experience while staying with us, thank you for your kind words. We hope to see you again soon!

"The only best western in ashville"

2
steve555Austin, austin 21/08/2016

use another hotel, This hotel is located next eating and shopping. But you will displeased if book here. The staff is not professional or helpful, the hotel is not maintained' You would be much happier staying in another hotel.

"Always Clean and Friendly"

4
Sherrie S, Stedman, United States 20/08/2016

The staff here are very friendly and accommodating. Clean and comfortable rooms, that have everything you might need. If you have forgotten something, just ask. A great breakfast is included? What a package.

"Good place to stay in Asheville"

5
User 19/08/2016

Clean comfortable room. Staff was attentive and friendly. Beds were great. Location is excellant for visit to downtown Asheville. The breakfast was good with many choices. Hot food and plentiful. Room was quiet with good parking in front of room. Stayed one night but would go back if visiting Asheville.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your five star review! It is great to hear positive feedback from our guest thank you for taking the time. We are glad to hear that you found our hotel convenient to downtown and that our staff was friendly and attentive. We hope to see you again soon!

"Same motel?"

2
dbborton, Columbus, OH 18/08/2016

We paid about a third of the price listed here. The carpets and bathroom tile were damp (rainy outside, very humid), even after a move to a room where the AC worked. Strong chemical scent might have been room deodorizer to cover the odor of mildew. Desk clerk was apologetic and helpful, but housekeeping wasn't great (e.g., removed and didn't replace soap). Two of us changed rooms.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for taking the time to review our hotel. We are sorry to hear that our housekeeping staff did not live up to the high standards that we have set for ourselves here at Best Western Asheville. We will evaluate and make sure that every guest while staying with us has great service from all of our staff. We have been working hard to combat the record high temperatures that our area has been experiencing. We hope that you will give us a second change next time you are in the area.

"Surprisingly good"

4
SDW2004, Lexington, Kentucky 16/08/2016

I was a little dubious of this place; I don't usually stay at hotels where are the doors are on the outside. And it started off a little rough, because we had trouble finding the room - it was on the back, and nothing indicated the room numbers on the back. However, the room was large. The bathroom was recently remodeled. There was a mini-fridge and a microwave. And, surprisingly, they gave us a couple of small bottles of water. It was clean. Breakfast was very good. Biscuits, waffles, oatmeal, bacon, sausage, eggs, yogurt, cereal, pastries, fruit.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your review! We are sorry to hear that you had a hard time finding your room, we will take the necessary steps to make sure all the buildings have signs indicating the room numbers. It is great to hear guest are enjoying the newly remodeled spacious rooms. We will let the breakfast staff know of the great review so that they can keep up the good work. We hope to see you again soon!

"Convenient Location"

3
User 14/08/2016

This is an older property consisting of several 2 story buildings. Room access is from the outside and there are no elevators to the second floor. Our room was recently updated and was clean, comfortable and quiet. Be sure to request a room facing away from Tunnel Road to avoid street noise. Since the buildings are clustered together, parking may be full near your room, but there is additional parking near the lobby. The free breakfast included a good variety of offerings - eggs, sausage, bacon, biscuits and gravy, cereals, waffles, fruit, etc. The hotel is about ¼ mile from I240 and a 5 minute drive to downtown Asheville. It is also about a 10 minute drive to the Biltmore Estate and the entrance to the Blue Ridge Parkway. While there are no significant complaints about this property, it rates just average when compared to other Best Western properties we've visited.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your review we appreciate the feedback! We are glad to hear from guest who are enjoying our newly updated rooms and the convenience of our location to the Biltmore, Downtown, and the Parkway. We hope that next time you are in the area you will give us another change to wow you while staying with us!

"Clean rooms, Hot and Cold Breakfast, Close to downtown"

5
fivegoldenrings, Ohio 13/08/2016

Stayed here while son playing at John B Lewis. Half way between fields and Asheville. Clean big rooms with microwave and fridge. Newly updated decor. Huge breakfast offerings-both hot and cold. Great value. If you are into Pokemon Go-spawning like crazy just sitting in the room. Welcomes dogs. Has a dog walking area behind the hotel with free dog bags.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your great review! We hope your son won his game! We have just recently renovated our rooms and lobby and it is great to hear positive feedback from guest. Thanks for the Pokémon Go tip we will let other guest know. We are glad you chose to stay with us and hope to see you again soon!

"hotel experience"

3
Edward M, The Villages, Florida 09/08/2016

House keeping very sloppy. Many dirty items not removed or cleaned. Dirty coffee cups, dirty towels not replaced. Clean towels left on bed and not hung on racks. i WILL NOT STAY AT THIS HOTEL AGAIN ON a return trip.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for taking the time to give us a review. We are sorry to hear that the housekeeping did not live up to the high standards that we set for ourselves and our guest expect from us. Thank you for bringing the issues to our attention so that we can let the appropriate people know so that we can learn and provide better service. We hope that you will be willing to give us a second change to show you the results of our high standards. Thank you again for the review.

"Nice stop"

4
Michael M, Cincinnati, United States 09/08/2016

Half way to Hilton Head, we spent one night here. The breakfast bar was great and the room was clean. We will stop here again when in Asheville. This location is close to the downtown area and the Blue Ridge Parkway.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your review! Thank you for staying with us while on your way to Hilton Head we hope you had a great vacation! Thank you for the positive review we appreciate hearing from our guest. Hope to see you again soon!

"Reasonable price for the area,"

3
Ed T, Sainte Genevieve, Missouri 08/08/2016

It is an old-fashioned motel -- outside entrances -- but in good condition. Friendly staff, just a few minutes from downtown Asheville. NOT walking distance, if only because of the tunnel (people honk their horns in the tunnel). Breakfast was typical fare -- eh. We would stay there again.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for the review! We are glad to hear that you found the hotel in good condition, we have recently renovated the rooms and lobby and its great to hear positive feedback. We are only a few minutes away from downtown and are glad your were able to go explore our unique downtown. We hope to see you again soon!

"Disappointed"

3
User 05/08/2016

The reviews for this Best Western were a little misleading. The queen room that we had was just okay. It smelled like smoke, even though it was a non smoking room. We arrived around 7pm to room with a broken AC. The staff was able to repair the unit within about an hour.....thankfully, as the hotel had no rooms to move us too. I did love the outdoor pool. Reminded me of my childhood. Not a bad place to sleep for the night. Just not as nice as the reviews suggested.

"They are great!"

5
bozsyl, Newport, Kentucky 04/08/2016

I will definitely stay in this motel the next time I come back to Asheville. We have a dog, and she was welcomed just like any other guest! We had a beautiful room on the second floor which was very clean and quiet. Breakfast was out of this world! It was the best free breakfast that I've seen anywhere outside of Europe! The location is much closer to downtown Asheville then I had thought, so that was a happy surprise. And the $10 extra I had to pay for the dog was well worth it since the rooms are so clean and do not smell of disinfectant like other hotel chains. We did have a problem with a missing remote for the television, but they worked very hard to overcome the problem for us. Everyone that worked there was excellent. This best Western on Tunnel Road is the place to stay if you want excellence for such a reasonable low price.

"Nice place to stay in Ashville for families"

5
Paul M, Houston, Texas 04/08/2016

Hotel is 2 story with easy access in and out for vehicles. Room was very tidy and the beds made daily. The pool was clean and safe, had to use room key to enter. Breakfast room was very clean and tidy, well spread out with a good variety. Staff were friendly and helpful. This is a handy location for restaurants and if you are visiting Biltmore or going rafting in the hills!

"Nice accommodations"

5
JohnnyM652, Olyphant 03/08/2016

This was my second visit to this hotel in the past three years. Very nice clean hotel with great service. They went the extra mile with the variety and quality of their breakfast . Being that we were on a Motorcycle and not familiar with the area, we used UBER to get around. Fun area. I would defiantly come back and stay at the Best Western Tunnel Road!

"Expected much more!"

3
madbeach1997, Madeira Beach, Fl 02/08/2016

After reading reviews we anticipated an above average Best Western. Really disappointed! The room was only marginally clean. The moisture was beyond reason (rug was so wet you could not walk on it with bare feet). Room was crowded and difficult to maneuver. Just really reminded us of an old time 50's motel. Usually Best Westerns have a laundry room (really important to those of us traveling for any length of time) and this motel did not have one. Very inconvenient. Staff was helpful enough but nothing outstanding. Will look for another motel the next time in the area.

""Great night's sleep""

5
Joseph N, Leverett, Massachusetts 02/08/2016

This was our third stay at the hotel in the past year. The bed and pillows are super comfortable. Even though it's located on a busy road, we could not hear the traffic from our room. The location is perfect for us as it is near family who live in the area and provides easy access to Great Smoky Mountains National Park and the Blue Ridge Parkway for our hiking adventures. The desk clerks are very capable and helpful in providing directions to local attractions and amenities.

"Great quality for a quality price"

5
imashine, Philadelphia, Pennsylvania 02/08/2016

My first stay at a Best Western and I was pleasantly surprised. Clearly had the look and feel of a more upscale hotel. Everything seemed clean, neat and the customer service was very good. The hot breakfast was on par with a Hampton, which I'm most used to staying at and this whole experience felt comparable. And for a better financial expense.

"Great location"

4
Robert T, Fort Lauderdale, United States 01/08/2016

Hotel is very convenient to downtown and close to many places to eat. Also close to Biltmore estate. Room was pleasant and clean. Bed was comfortable. Free breakfast a plus. Staff are friendly and gladly provide clear directions to various places of interest. Will definitely stay there again.

"Older but with Upgrades"

4
lagerbeer, Kitchener Ontario 01/08/2016

Spent 1 night during a many state road trip. Convenient off interstate and close to Great Smoky Park. Comfortable room with outdoor access. Although BF said 6am, was ready earlier which was a bonus since we had a long drive to New Orleans. Comfy bed and room although smelt a bit musty, even with AC on ( which worked well ). Would have been a bit expensive to pay for but able to use BW points we accumulated. Not sure would stay again if we had to pay though

"First floor with outdoor entrance"

5
User 28/07/2016

This was a very nice motel. There were three of us couples on our summer motorcycle trip. Just get a motel when the day is about done. We were excited that our motorcycles could be parked right outside our door for the night. It was a newly renovated room and was very clean. We even enjoyed the pool and the spacious continental breakfast area. Would stay there again.

"Great value"

5
User 27/07/2016

Newly renovated room, very clean, comfortable, pretty on the outside, very convenient to downtown Asheville. We would stay here again. I wouldn't recommend the breakfast for anyone with gluten allergy. Not a lot of options, otherwise, wide variety of breakfast items for those without allergies.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your great five star review! We have just completed a remodel of the rooms and lobby and it is nice to hear positive feedback from our guest! Our breakfast staff strives to make sure that everyone eating breakfast has plenty of choices no matter what the circumstance. We will review our gluten free option with that staff in order to provide more options thank you for bringing it to our attention. Please come back and visit us again!

"Outdoor entrances "

3
Stacy D, Phoenix, Arizona 27/07/2016

Woah I would have known this was exterior corridor and on the freeway. The room was ok at first glance. But little things like an upside down light switch, chips in the tub and coffee maker with no cups started to wear thin. Staff was pleasant and lobby looked good.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for reviewing our hotel! We have just finished renovating the lobby area and are glad that was an enjoyable aspect of our hotel. We are sorry you found somethings not up to the standard that we set for ourselves. We will be discussing these small features with our housekeeping to get everything squared away. Thank you again for staying with us and we hope to see you again!

"Great visit near the Biltmore"

4
HaleyJo09, Indianapolis, Indiana 26/07/2016

Had trouble finding a room on a July Sunday, but, fortunately, found a room here the night before our visit to the Biltmore. The rate was a bit steep for a BW, but, given my late booking and the demand, it's to be expected- so, reserve ahead!! The beds were comfortable, the room clean, and the breakfast filling. My only complaint is having to carry a large suitcase up an outdoor flight of stairs, no elevator, but, exercise. I would stay here again.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for taking the time to review our hotel! We are glad you were able to stay with us before you visited the Biltmore Estate. Unfortunately we book up fast and weekends can even harder to find rooms, but we are glad you chose to stay with us. We are sorry we were not able to provide a downstairs rooms they tend to be reserved first and are not usually available the day of. We do appreciate the good review and hope next time you are in the area you will stay with us again!

"GREAT & CLEAN PLACE TO STAY"

5
Mernie1, Leighton, Alabama 25/07/2016

We came to Asheville to pick up my 92 years old mom. We stayed at BW for 2 nights. The staff was very nice and friendly and would go out of there way to help. The lady at the front desk was very nice and friendly. She made you feel at home. The room was very very clean looked like it was brand new. The bathroom had a large tiled shower. Very nice. The breakfast was awesome. They had hot food (scrambled eggs, boiled eggs, sausage, biscuits and gravy) plus waffles cereals and fruit. The ladies who put the food out watched the amount of food put out to make sure nothing ran out. The first night we stayed there the motel was SOLD OUT. I went to breakfast thinking they would run out of food. To my delight they had plenty and kept it stocked. The prices were reasonable and as I said the rooms were very nice. The next trip to Asheville we will stay here.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your five star review! We are so glad your stay was enjoyable and that our front desk staff was able to help in any way possible. Our breakfast staff works hard to make sure that every guest no matter what has a good experience when eating breakfast we are glad to hear you were able to enjoy the breakfast. We strive to make sure every guest feels at home when staying with us, I will pass on the good review to our staff so that they can keep up the good work. Thank you again for the amazing review hope to see you back soon!

"501 s tunnel"

4
mikeibres, Jefferson City 25/07/2016

overall satisfaction; bathroom floor stayed damp; a/c either on or off. breakfast buffet showed effort by hotel to provide a variety (I just can't seem to ever like scrambled eggs from a hotel!) fairly busy road is Tunnel and a major intersection of it and highways is merely 2 blocks away. This probably contributed to the noise at the pool (I was fortunate enough to be in back building so shielded by another building), and also the delay there almost always was getting out of the driveway. staff in lobby very good, but housekeeping staff did not speak English

"Reasonably Priced!"

4
Jean W, Lilburn, Georgia 23/07/2016

Our room was extremely adequate for our needs. A very large, hot breakfast buffet was included in the price of the room. It is conveniently located, right off the expressway and 3 or 4 miles from downtown. The heated pool was open until 10 pm and was clean.

"One night only"

4
KB H, Dublin, Ohio 22/07/2016

This nice clean place was perfect for our needs. The front desk staff was very nice & helpful. The breakfast in the morning included waffles bacon and eggs - certainly exceeding our expectations. We grabbed a couple apples for the road and coffee/fruit seemed to be available 24/7.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your review! We are glad you enjoyed your stay and had a pleasant interaction with our staff. Thank you for good review of the breakfast our breakfast staff works hard to give each guest a great experience. We hope to see you again soon!

"High Quality Motel"

5
User 21/07/2016

We were looking for a basic place to stay that was pet friendly. The BW Asheville Tunnel Road was a great price, but the very pleasant surprise was to see how well-maintained and clean the entire motel was -- from the outside to the rooms. It has clearly been recently upgraded, so the furnishings and finishings were very nice, to include USB charging ports, granite counter, etc. My wife enjoyed the pool.

"Very pleasantly surprised"

5
User 19/07/2016

5 stars for what it is. I travel for business all the time through rural America so I've stayed in many aged Motels (with an M for Motor Hotel), outside entry etc. Sure this motel has "old bones" but the renovations and upgrades for this style of 60's-70's vintage motel are second to none. Very nicely updated. Sure it's not a new Hampton, but the rooms are clean, comfortable, and everything is well updated. I was impressed. The staff was as good as any hotel a star or two up the food chain. We were there for vacation so we didn't need a lot of business amenities - but they appeared to have them. DEFINITELY worth the price compared to what else is in the area. I stay at a newer hotel in another part of town for business..... for 30% more money. Not sure I'm getting much more for my 30% other than location. This Best Western is highly recommended.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for your five star review! We have just recently renovated all of the rooms and are glad to hear the positive feedback. Thank you for complementing our staff we strive to give every guest the very best and are pleased that you felt welcomed and taken care of by every one here at the hotel. We hope that next time you are in the area you will stay with us again!

"short stay but very nice"

4
ijlnana08, Colfax, North Carolina 18/07/2016

we were only in Asheville one night but were pleasantly surprised with the service and the cleanliness of our room. Our room was also quiet which was another surprise since the hotel is so near an interstate and on a main road. Breakfast was way more than we were prepared for. Very nice stay. Would recommend and return.

Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review
Thank you for taking the time to give us a review! We are pleased to hear that your overall experience was pleasant, we will let our staff know of your good review so they can continue the good work. We strive to make the rooms as quiet and as enjoyable as possible we are glad that the room lived up to that standard. We are glad you enjoyed your stay and hope to see you soon!

"Great place to stay"

5
FloridaNativeYes, Fort Myers, Florida 17/07/2016

I was very happy with service, cleanliness and location to the downtown area of Asheville. A friend of my recommended staying at Best Western Motels because they have had good experiences staying at these properties. I have been very disappointed with the inconsistency of Wyndham properties. They can be good or absolutely awful. So far I am very pleased with Best Western. They actually have a real breakfast.

"Great Hotel for a night or Two"

5
CynH1, Memphis, Tennessee 12/07/2016

We drove to the Great Smoky Mtns. and used this hotel for our stay. The room was very clean and updated and best of all the price was very good and we were able to have our dog for a nominal fee. The breakfast was good and the staff kept up with keeping food stocked and tables clean.

"Nice Retreat"

4
Mary H, Woodsfielold, United States 11/07/2016

My spouse and I's stay at Best Western (Ashville Tunnel Road) was very good. We have stayed at Best Western prior to this visit and are always pleased with the level of service, cleanliness and friendly atmosphere. It is really nice to not have to travel for breakfast and you know they have it covered for you. Great place to stay. Thank You.

"Girls get away"

5
Lisa p, Greencastle, Indiana 10/07/2016

Best Western did a wonderful job with their comfort, service, and thorough attention to detail. The room was quiet and comfortable. The one concern I had they attended to quickly. The staff was welcoming and inviting. I would definitely stay again.

"You get what you pay for!"

3
Nikontom, Atlanta, Georgia 10/07/2016

My Son and I traveled to Asheville to visit local attractions and sample some of the local breweries. My impression is that we paid to much for a hotel that was in need of updating. BUT--ALL the hotels in Asheville are OVERPRICED! Not a big fan of free breakfasts. Choices yes--- but healthy or tasty NO!

"Excellent location for Blue Ridge Parkway"

5
User 05/07/2016

Reserved this hotel on line with special instructions of a lower room near the office. Upon arrival, we had exactly what we had asked for and the staff was very friendly. Very helpful with directions to restaurants for dinner and then had a hot breakfast with eggs, sausage, waffles, cereal, toast, danish, juice, coffee, and milk. I will stay here again when visiting this part of North Carolina.

"Nice hotel for holiday weekend"

4
happytraveler5453, Memphis, Tennessee 05/07/2016

Stayed there over the July 4th weekend. Clean, basic motel with no complaints. Breakfast was ok. Staff was friendly. Very convenient location near Black mountain, downtown Asheville, Biltmore, and the Blue RIdge Parkway. It was a full house with no vacancy over the holiday but the motel was quiet as were the rooms. Walls were not paper thin like in some hotels.

"4th Of July"

5
William T, Concord 05/07/2016

Friday night on a holiday weekend and it was their last room as we arrived at 6PM. Top of the line room we really did not want with a Jacuzzi . We did although gladly use it as we were on a 2500 mile motorcycle ride and it was nice to relax. I give average value only because we would have preferred a standard room at standard pricing.

"wonderful stay"

5
Pierre S, New Braunfels, United States 04/07/2016

everything was perfect during our very short stay: check in was easy and quick, room was big and welcoming and clean, both beds were extremely comfortable, breakfast was excellent, price was outstanding - cannot compliment enough

"Awesome Visit!"

5
User 02/07/2016

I wanted to surprise my wife for our 31st wedding anniversary with an overnight getaway. I chose the Best Western on Tunnel Road in Asheville N.C.. Our visit was great from the beginning. The grounds were very clean and the staff was friendly. When booking the room I let them know that it was our anniversary. I was not expecting anything from it but when we got there we were both surprised. The room I booked had a Jacuzzi in it, which I did expect. What I did not expect was rose peddles on the bed, Jacuzzi and dresser. The peddles were laid on in two hearts with I Love You in them on the bed. Several towels were folded into beautiful swans on the bed and the Jacuzzi. It was very special. The room was very clean and comfortable. The breakfast area was very well done and spacious. Breakfast was great and there was a lot to choose from. We did not swim in the pool but did go look at it. It was big, clean and inviting. We would definitely go there again.

"Better than it looks from the outside"

4
User 30/06/2016

This is a motel-style property that admittedly appears a bit dated on the outside, but you can tell that the interior has recently been remodeled. The rooms were clean and comfy, and the lobby/breakfast area was modern and spacious with plenty of seating. Breakfast was good, having all of the typical choices (eggs, sausage/bacon, biscuits/gravy, waffles, cereals...etc), and while it got busy at times, everything was restocked promptly. The pool was quite large, and while it was right next to the road, it was never a problem for us. My kids loved the basketball hoop! The hotel location provided easy access to the highway and was only about 2 miles from the Blue Ridge Parkway. It was great for exploring the local parks and mountains! My only complaint was the A/C unit was a bit loud and gave the room a slight musty smell. Overall, it was a great 4 night stay and I wouldn't hesitate to stay here again.

"More Motel than Hotel?"

3
DiMumz, New Haven, Connecticut 29/06/2016

Some previous reviewers have stated "good for basic stay". I would agree-there are pluses and minuses. The Good: Pleasant staff, accomodated my room location request, lovely breakfast choices in pleasant area, pool looked clean and appealing, good to have fridge and mic in room. The not-so-good:The room seemed to have 200% humidity which the loud AC unit didn't clear up until approximately last day of my stay. Several other reviews describe the loud, inefficient? AC unit The toilet area is tiny (altho it is obvious that this is a remodeled property, and this is probably the best they could do. So tile and fixtures are o.k.). Review probably comes down to a "Value" issue.It is a "nice" place, and with the use of Google, the location (beside busy hiway) should not come as a surprise, so therefore the problem, in my opinion is that it is just Overpriced.

"Pretty nice"

3
User 28/06/2016

It was reasonable priced and close to all the places my husband & I planned to visit. I can tell that they do make an effort to keep everything clean & operational. When ever I come back to Asheville this will be a hotel on my list of places to stay.

"3 day stay"

3
56OHIO2015, Ohio 27/06/2016

This place had its good and bad points. On plus size not a bad price. Room appeared clean, had a pool and breakfast. Cons the first day we arrived the room smelled of what I describe as wet cat. And an air freshener was glued to the air conditioner. On the second and third day's the smell started to lessen. Also the pool was in the front parking lot right beside 4 lanes of traffic so it was very noisy , but was kept clean. Would I stay here again yes. I saw no bugs etc. I just wished the had a chair on the walkways to sit outside at night. That would have been nice.

"Great stay"

5
Allen T, Kannapolis, United States 27/06/2016

We had an excellent stay and were treated with respect and dignity. The staff was friendly and helpful. The rooms were clean and the breakfast was excellent. We enjoyed our stay and we recommend this hotel as a great place to stay.

"Very nice hotel"

5
Robert J, Ezel, United States 26/06/2016

This hotel had a very nice room, very clean, nice sink, nice king size bed. The only complaint was I had a little difficulty finding a parking spot, but the hotel was full, so I guess that was to be expected.

"Pleasant & yummy breakfast"

5
Robert M, St. Petersburg, United States 24/06/2016

Nicely decorated room gave us a great evening stay on a very comfortable bed. In the morning the young lady taking care of the breakfast bar made it a very pleasant experience. Her happy attitude and the great food that was served gave us a good start to the day. I am looking forward to the next time we stay there.

"Basic hotel stay. Really smoky room."

3
User 23/06/2016

The weekend we needed a place to stay in Asheville was apparently the same weekend that the rest of the world was visting Asheville bc everything was booked in the city! Thankfully, we did get a room at this motel. It was just your basic motel and somewhat high for the accomodations, in my opinion. The continental breakfast was average, Beds were comfortable and room seemed to be clean but the only rooms that were available were smoking rooms and it was SO smoky!! We literally had to wash everything including our bags upon returning home and we are very tolerant people. So, if only a smoking room is available for your stay, you definitely want to think twice. I literally had a hard time sleeping for the smell.

"Nice and quiet"

5
phil742, Gambier, Ohio 23/06/2016

I travel with a large dog and this is hotel that allows dogs. Very nice, clean rooms. I notice they are sold out while we are here, and I'm sure one reason why is: good price and nice quality. Close to a busy road and I hear nothing. I don't hear other dogs (good dog owners!) I don't hear traffic. I notice the pool is well used; ice machine has ice; easy and convenient parking, place to walk your dog (and they stock with bags, too). I'll be back.

"Good for a basic stay"

4
TravelLion, NE Tennessee 22/06/2016

Comfortable hotel for a short stay in Asheville. Convenient to most things on the east side. Great breakfast. Older folks might want to request a first floor room as there are no elevators and the steps are a bit steep.

"One Problem After Another"

2
D S, Clemson, South Carolina 21/06/2016

We chose this hotel for it's convenient location. It is fairly close to town and fairly easy to navigate. However, the housekeeper didn't fully close the room door after cleaning on the first day, leaving our room door unlocked and ajar all afternoon. The refrigerator didn't work the entire stay, but we didn't report it because we had a cooler on hand. The float in the toilet tank started sticking on the last evening. We reported this problem early the next morning, but never received repair or even a check prior to our departure. The breakfast was good and had some hot food on the bar, which is preferable to cold pastries. The wi-fi was spotty. Overall, a poor experience.

"Overall, great!!!"

4
TribTraveler, Longmont, Colorado 21/06/2016

We don't stay in a motel very often. I couldn't remember the last time we stayed in a motel with an outside entrance to the room. We were pleasantly surprised. The room was huge and very clean. Great shower. The breakfast was good. The location was easy to get to from downtown.

"My new favorite Asheville Hotel"

5
h2holman, Bryson City, North Carolina 20/06/2016

We stay in Asheville several times a year and had become dissatisfied with the value of our previous hotel of choice, The Indigo, so we tried the BW on Tunnel and found it to be a much better value with better amenities and just as an accommodating staff. The room was extremely clean, bed was comfortable and the location was very close to shopping and downtown. We have found our go-to hotel in Asheville and we will be back.

"Vacation "

5
barbara b, Nashville, Tennessee 20/06/2016

Great place,close to downtown and Biltmore Estate Rooms clean everyone friendly. Will stay again and tell all my family and friends.ask for discount coupons to Biltmore and get 10.00 off per person for two days. Plan spend at least two days at Biltmore,the Winery the horse back riding and walking trails are the best. Spent several hours at the winery eating and tasting wine no limited on how much you can try. Plan to eat at Tupelo Honey restaurant in downtown for bkfst and dinner. You will love the service and the food. Make sure you get the biscuit and jelly.

"Fairly dated but clean"

3
Osito61, wisconsn 18/06/2016

We stayed here because finding lodgings on a June weekend in Asheville can be a challenge. This place is dated, and low on charm, but adequate and clean. It is dated. I cannot even say you get what you pay for, given we paid a pretty penny. Oh well, this is what happens when one does not think ahead. There is an outdoor pool. It was full of kids having fun. So, if you have kids this might be a great place to put up. If that is not your situation, try to stay elsewhere so you can soak up more if the charm of this great town.

"This is a Motel"

3
KimandMitch, Winston Salem, North Carolina 17/06/2016

This motel advertises as a Hotel in Downtown Asheville. It is, in fact, a motel that is miles away from Downtown. You can't even walk to downtown if you wanted to, since the hotel is on a giant boulevard, just off the highway. The motel is fine, as far as motels are concerned. It was clean and updated. The breakfast was better than expected. The staff was pleasant and competent. But, I absolutely would not have paid 170.00/night for a highway motel. I am a little bitter that I was lied to.

"Great Hotel Room!"

5
User 16/06/2016

I booked this hotel from reading reviews and it didn't disappoint! It is an older hotel that has been totally updated! We loved the location and Asheville was very easy to get around...close to downtown, the river (you should float it by tube or kayak) and the Biltmore. I liked the fact that the doors opened to the outside (like when I was a kid). The room was big, the beds were super comfy (if you dont sleep with your child that kicks), the bathroom area was totally updated with new tile and the pool was nice and big (which the 8&11 loved). The breakfast area is nice and very updated. We liked the breakfast (biscuits, gravy, eggs, cereal etc) but the girls were disappointed there wasn't any waffles...oh well.

"Clean and Comfortable"

4
robina470, Asheville, North Carolina 16/06/2016

The Best Western Biltmore East is actually no where near the Biltmore Estate but don't let that discourage you. You can hop on the highway and be at the Gates to Biltmore in about 10 minutes. s for the hotel, we found it very comfortable. It seems to have been recently upgraded and is very nice, not your typical roadside motel. The beds were wonderful and the breakfast was more than the usual cold fare. Front desk staff was adequate but had little desire to direct us around town. Housekeeping staff was efficient and not intrusive. The only down side to this place can be the price. Most of the time it is around $80-$90 a night but hold onto your wallet during October and early spring when the rates jump to over $200 a night!!

"Nice and comfortable!"

5
Sally B, Albuquerque, New Mexico, United States 14/06/2016

This is an older property but it is superbly maintained! Rooms are clean and well-supplied, staff courteous and friendly and helpful with local directions. Honestly, it is a nice, quiet and conveniently placed hotel. We enjoy our BW hotels!

"Our dog approved!"

5
travelwithfun77, Mason, Ohio 14/06/2016

As a pet owner I was very impressed that there is a spacious area for the pet owners to take their pets out. It is clean, the plastic bags are provided and it has plenty of light at night. Nice touch! The rooms are clean, well furnished, and they smell good. The breakfast was good as well. Best Western did not disappoint us. Well managed property.

"Clean, Safe and Priced Right"

5
Noisettiana, Monroe, NC 14/06/2016

Visited Asheville and stayed here a couple of nights. Quiet location, although near busy freeway. Rooms were the cleanest I've seen anywhere, spacious and comfortable. Great location for visiting Biltmore Estate. Arrived early and they allowed us to check in early. Would definitely stay here again.

"Enjoyable stay"

5
Alyjojo, Delray Beach, Florida 14/06/2016

Having stayed in best westerns for many years, I was looking forward on the stay in Asheville. This property did not disappoint. Room was clean, grounds were well kept. Good breakfast, attentive staff. Had a swim in the beautiful pool. Excellent location! Would definitely recommend. Will return!

"Great Value"

4
DKC88, Chattanooga, Tennessee 13/06/2016

We normally do not stay in Best Western hotels but we were pleasantly surprised by this one. It was really clean and had been updated. The bathroom was a little bit larger than expected and the shower was great, lots of water pressure and plenty of hot water fast. The breakfast was well stocked with all the usual things and even had two waffle makers which was a nice touch, no waiting in line! The staff was super friendly and everything, including the pool, was clean. The pool had a basketball goal which was great entertainment.

"Great place to stay"

5
90210denise, Clearwater, Florida 13/06/2016

Great property! It is very well maintained. I saw people all over the grounds picking up paper and cleaning the pool. The room was absolutely spotless also! Breakfast was tasty and there was plenty of room for people to dine. Safe neighborhood located near restaurants and shopping. Beds were comfy and the room had a big TV. The Fridge and microwave in room was a plus.

"Soaking wet after riding the Blue Ridge"

4
Bill C, Terre Haute, Indiana 10/06/2016

We had been riding motorcycles on the Blue Ridge and had been rained on for 3 hours and was soaking wet, all the way through. They checked us in very quickly and were friendly even though we looked really sad or bad .... Got into the room and got in the shower as soon as I could and it was great!! They had coffee all the time, or at least when I wanted it. Had a nice breakfast and the place was very quiet. Was concerned at first since we had to HD motorcycles parked, though close to our room, but when it got dark the place was lit up very well, to put it mildly! Was nice to see that much light and that makes one feel secure. The room was clean and had everything we needed in it. Their sign said they were remodeling or had been remodeled but the rooms were very nice and the price was really good also. Will stay there again if we are in the area. Only thing we missed was a washer and dryer, we had wet clothes and no where to dry them other than hanging them up. But it was sunny outside so we started there...

"Excellent!!!!"

5
Seth T, Johnson City, Tennessee, United States 09/06/2016

Exterior dated but remodeled well, interior 5 stars!!!!! Rooms were better than most 5 stars I stay at on the road. I would highly recommend this hotel if staying the Asheville area. Especially, considering its price point.

"Nice"

4
markhG9502CE, Raleigh, North Carolina 08/06/2016

Our last stop before Raleigh. Nice hotel, we were on first floor and all the room open directly to the outside, I like that. Nice area to walk your dog and bags to clean up after them. Room was spacious even with pack and play for our son. Pool liked nice but didn't have time to enjoy it. Overall I would stay again. Booked on booking.com, rate was $50 cheaper then best western site.

"Easy on the wallet"

4
beanydoc, Jacksonville, North Carolina 05/06/2016

Best Western is a hotel of choice when I travel. They always seem to have one near my running events . I love a refrigerator and microwave in the room so that dine in if I want to. The beds are well stocked with pillows and soft sheets. This was my 2nd trip to Asheville and hotel was in a beautiful location. Cost of lodging did not put a giant ouch! in my pocketbook .

"Friendly staff great location"

5
User 03/06/2016

Excellent location. Excellent friendly staff. Great breakfast bar. I had a problem with the room on the first night as there was a strong smoke smell from a previous guest. The front guest staff were very friendly and changed my room to a non smoking room. They also gave me a 50% reduction in the room rate for the first night. I enjoyed the location of the hotel and I would return to this hotel when I return to Ashville again.

"The breakfast area should have a construction zone signs posted!"

3
User 02/06/2016

The hotel is fine for a night stay. Nothing fancy no extras. It appears to be clean. It was quiet compare to feedback from other hotels in area. The breakfast area had a lot of broken equipment and no juice. It was very continental but from which continent it was from? Coffee was very very weak and not from Brazil.For the money we spent on the room we will stop and get a quick bite. Stay if only to sleep and shower.

"Very nice updated hotel"

5
TamaraB197, Exton, P 31/05/2016

The Best Western in Asheville is a very comfortable and nicely renovated hotel. The rooms are roomy enough for 4, I have two teenage boys, and we all had our space. The breakfast is great, nice variety and plenty of seating. I would definitely recommend.

"Great Value"

4
steve58224, Suffolk, Virginia 30/05/2016

If you're looking for a pet friendly place in Asheville that isn't going to add on 50 dollars or more, consider this place. $10 extra for pets. Its an older property but very clean and very well maintained. Nice outdoor pool. Decent breakfast. Good price. Nothing much to complain about here

"Excellent Hotel"

5
Gary D, Elsmere, United States 28/05/2016

2 Star price ....5 star value. I highly recommend this hotel if you are in the Asheville area. Attention to detail was apparent and the breakfast bar was second to none in the hotel service category. I had nothing to report on the negative rating side for this hotel.

"Nice stay"

4
Lidy G, The Netherlands 27/05/2016

Asheville is a lovely town worth a visit. The Best Western Tunnel Road is located on the outside of town but downtown can easy be reached by car. The hotel has friendly staff, rooms are fine, beds good. Good shower and if you have a room in the second building (furthest away from the road) there is no notice from traffic notable. One negative: the cutlery used at breakfast is terrible. Very weak plastic which makes cutting anything, even a waffle, a huge challenge! Please get rid of it a.s.a.p.! Breakfast is standard as to be expected in this type of hotels.

"Great all the way around"

4
User 27/05/2016

Couldn't ask for better...very,clean, comfy updated rooms....good pool area..and easy breakfast with nice atmosphere.Staff was very polite......smiles all around. I hate the 200 character thing!!!!!! I hate the 200 character thing.

"Biltmore Best Western"

5
Michael W, Hattiesburg, MS, United States 27/05/2016

Room was new and very nice, internet worked great, desk clerk was very professional, and Breakfast was always stocked, coffee was always full. Great stay and thank your staff and thank Best Western as a company.

"Comfortable Stay"

4
lkydog, SC 26/05/2016

This BW has recently remodeled rooms. The room was quiet and the bed was VERY comfortable. The staff at the front desk was very helpful in directing us to fun downtown locations. The breakfast was plentiful and very tasty.

"CLEAN ROOMS!!! "

5
User 25/05/2016

I booked online through Trip Advisor and was pleased with everything! Clean rooms, comfortable beds with plush pillows!!! Breakfast was really good waffles, biscuits and gravy, scrambled eggs, cereal, fruit, bagels, toast, and yogurt. Prices are reasonable for the area!

"Mrs"

4
msnhp, Fort Lauderdale, Florida 23/05/2016

The motel is clean with a updated bathroom looks new.The room is clean and no bad smells I recommend this motel good value and good location.check in was easy and the room was freshly cleaned and comfortable,close to downtown asheville.The pool is clean.

"Overnight on the way home"

4
Connie D, Saint Charles, Illinois 23/05/2016

The room was clean and very spacious. Although we were on the street side of the hotel, we could not hear the traffic. The shower head was great....not typical of some hotels...water pressure was good.

"Great Rooms made Great Stay"

5
Jane T, Sykesville 22/05/2016

Didn't have reservations until that day. Rates were high at most places in Asheville so we took a chance and it was a great place! Close to everything and easy to get to. Breakfast was okay but probably because we got there late. Beds were great. A good value and good place.

"Friendly welcome, special requests were noted."

4
John T, Wootton Beds UK 19/05/2016

Room clean and well appointed. Staff helpful and friendly. On main road but little to no traffic noise. Convenient gas station 100 yds away for wine beer and snacks. Excellent takeouts within 1-2 miles.

"Comfortable and very clean"

4
viajera2511, Santa Cruz, Bolivia 19/05/2016

Last week my family and I spent one night at Best Western Asheville for tourism. It is a small open hotel but the room,bathroom and bedclothing were very clean. Parking spaces available and the breakfast was very good as it had options of fruit, bread, cereal,eggs, pancakes,juices and others. I think it was a good choice for the rate.

"Good choice in Asheville"

4
R6Man, Conshohocken, Pennsylvania 17/05/2016

This is your typical “old style” exterior corridor hotel but one with recently updated interiors (new bathroom fixtures, tile, etc.). Our room was large and well equipped with microwave, safe, flat screen, coffee maker, and a small fridge with freezer compartment. I always appreciate the provision of a safe in the room. The bathroom was on the small side. Each day we were given two bottled waters, which compensated for the heavily chlorinated drinking water. The room was clean and quiet and the bed was comfortable. We asked for and were given a room in the back of the complex, probably a good choice as many units front on a busy highway. They offered a good breakfast with many hot and cold choices.Wi-fi was good and strong. The hotel is well located with easy access to downtown Asheville and many stores and restaurants.

"Great deal in Asheville NC"

4
RetiredgolferOlympia, olympia 17/05/2016

Just spent 3 nights at this hotel. Room was well equipped , spacious and very clean. Hot breakfast was good, from the oatmeal to the scrambled eggs. Good coffee. USA paper each week day. Very convenient to downtown and other activities. Had the tv remote in a bag that had been sanitized . Lots of places to eat nearby.

"Good family choice"

4
Harrietta P. S, charleston,sc 17/05/2016

Very pleasant family accomodations. Bed comfortable,clean,adequate amenities.Bathtub narrow. Lighting not adequate by door. Better than average free breakfast.Food tasty with good variety. Courteous,competent staff. Will use again.

"Great for buisness travels"

5
User 17/05/2016

The rooms have been recently remodeled and have been maintained and cleaned very well. The outside grounds and lot obviously get alot of attention. During my stay of two days someone was outside cleaning the walkways or working on the grounds. The free breakfast in the morning is a plus for the business traveler.

"One night getaway"

4
Tina C, Greenville, South Carolina 16/05/2016

Clean room with a nice whirlpool tub. It was a little noisy in the morning because the room was near the office and breakfast but quiet at night. Bed was comfortable for an quick stay. Not too far from downtown.

"nice room with hot tub"

5
Lisa H, Louisville, Kentucky 12/05/2016

Staff I came in contact with were friendly and attentive, enjoyed hot tub in corner of large clean living room, breakfast selection impressed me, also set up on time and kept full, I felt we got a lot of accommodation on Asheville outskirt for reasonable price.

"Good location with clean rooms"

4
Skypilot46, Bristol UK 11/05/2016

Recently decorated rooms, clean, great location for downtown Asheville and Blue Ridge Parkway. Cheap eats nearby and shopping malls within say reach. Close to highway but road noise wasn't a problem. Great coffee in breakfast area:)

"Thank you again!"

5
david551973, Flemingsburg, Kentucky 06/05/2016

I stay here always when in Asheville,(reminder for those that don't smoke) They still have smoking rooms,but if you can conquer your fear of that(some can't) I understand.Go somewhere else.But if you go somewhere else you are missing out on a total gem of a place that will take you back several years! Back years ago when we went on vacation with our Mom and Dad.This place is CLEAN! I mean clean! Friendly staff and great continental breakfast.They even put your t.v. remote in a sanitized bag(WHAT!)...really.It is not the Grove Park...but it's not 300.00 a night either.I almost forgot,they do have NO Smoking rooms! Thank you Best Western!David Doyle,Kentucky

"Dog Friendly"

5
Sonya M, Durhahm, United States 05/05/2016

The room was nice and the staff was very friendly. It was nice that it was in such a convenient location to downtown Asheville. However, the main draw to the hotel is the fact that it is dog friendly and even has a dog rest area.

"Great for limited stay"

4
buffalogail, Chapel Hill, North Carolina 04/05/2016

We only planned one day for Asheville to visit the Biltmore house. This hotel was truly right on the road and I was concerned about road noise--We were on the building end next to the road but it did NOT bother us during the evening/night.. The breakfast was good and plentiful with plenty of seating. The parking and maneuvering was a bit tight. Summer travelers, the pool is right beside the road but is a sunny spot.

"Great Home Base for Asheville"

5
Denise H, South Lake Tahoe, California 02/05/2016

We wanted a peaceful place to be on a very long road trip. This hotel met all our needs. The room was quiet and comfortable and every amenity was included. It was the perfect place for our brief stay in Asheville.

"A great location in Asheville for the price!"

4
Betty D, Orlando, Florida 28/04/2016

We've stayed here several times. Always a great experience. Breakfast is above average; rooms are recently renovated. This is the first time we've been slightly disappointed as our room had an odor of old smoke or maybe a pet (they are pet friendly). Unfortunately, we checked in and left for the evening returning too late to change rooms. Would definitely recommend if staying in Asheville. Price is reasonable, rooms nice, breakfast good!

"Impressed"

5
nitewalk6, Tennessee 25/04/2016

This wasn't my first choice when making a reservation for a weekend visit to Biltmore House but many hotels were sold out when I searched. I know with Best Westerns it is sometimes a hit or miss but this far exceeded expectations. Arrived late in the evening but received a warm welcome and quick check in. The room was very clean and fresh. I discovered there weren't enough bath towels and walked over to the office and the night clerk said she would bring some over. She arrived in less than 5 minutes and asked if anything else was needed and if the room was comfortable. WHAT???? Am I in a Best Western??? Had a first floor room facing the highway but could not hear traffic. The breakfast was what you find in the other major chains with a lot of choices for hot breakfast, cereal, juice and pastry. Everything here was clean. Room, bathroom, parking lot and breakfast area. I would highly recommend this property and would stay here again. I noticed many vehicles in the parking lot with bike racks so this must be a favorite of the Parkway riders and I understand why. Absolutely NO negatives about this stay.

"Clean, good location/value"

4
Peter M, Newport, Rhode Island 25/04/2016

Short drive to downtown, right on Rte 70: Very clean room, courteous staff, busy location, dog friendly. Rooms are fine, not a lot of space but comfortable: Plenty of outlets for charging, microwave, fridge, bathroom has been updated. Parking is on-site but crowded, you may not be able to park near your unit if you arrive late in the day. Breakfast was held in the office building, good standard fare, the room is comfortable but, not spacious. IMO, best to have a car when staying here, the venues/events a spread around as are many restaurants, however, once downtown, walking around looks like the way to go. There is some noise from the highway, but overall, a good place to stay.

"Stay to visit the Biltmore estate"

5
4142006sisterandme, Lakeview, Ohio 20/04/2016

The room was very clean. The clerk was helpful to give directions to the Biltmore Estate. We had to go down the street to get something to eat, but brought it back to the Motel. I used the free WI FI, that is always nice.

"Biltmore visit"

4
User 20/04/2016

We have stayed here numerous times on our visits to the Biltmore Estate. It is convenient, clean, quiet. We are Best Western members. It is close to restaurants and shopping. The Best Western hotels are, for the most part, quite good for the price and it is always a pleasure to stay at one of their establishments. We would stay there again when we are in the area. The breakfast provides a good selection of food - something for everyone.

"Great for Biltmore Tours"

5
Pamela S, Ravenswood, United States 15/04/2016

Clean rooms and affordable compared to other hotels this close to the Biltmore. Very close to the Biltmore, easy to navigate and no traffic to get there. Also quick access to downtown. Great continental breakfast in the morning.

"a great place! but terrible pillows"

4
hihimynameis3, Roswell, Georgia, United States 13/04/2016

This Best Western Motel was really nice. But for some reason, Best Western has decided to use these terrible pillows that are half the size of normal ones! They are awful in my opinion. Everything else about this hotel was fantastic.

"Good Location "

4
BGel22, Petoskey, Michigan 12/04/2016

We stopped here for one night while traveling. The room seemed clean, except for an earring on the floor in the bathroom. Beds were comfy and the complimentary breakfast was average. Very good location, just a few minute drive to downtown Asheville! Overall, nice experience.

"Great Value"

4
Carl F, Sioux Center, United States 11/04/2016

A renovated property, so it is in the style of a 1960's motel with individual entrances and parking right in front of the room, but thoroughly up-to-date in terms of amenities. Clean room, comfortable bed, good internet, and good breakfast. Just off of I-240, easy to drive to any part of town from here. All in all a very good value.

"Biltmore Visit"

5
Vicki G, Wausau, WI 08/04/2016

We stopped in Asheville to visit the Biltmore Estate and chose this hotel because we stayed here last year on our way through the area. This is an older Best Western that has been updated. Rooms are somewhat smaller than newer hotels, but decor is pleasant and contemporary. Bed was very comfortable and and the room and bathroom were very clean. Room included a microwave and mini frig. Hotel is near several chain restaurants, just a short drive away, and also not far from downtown Asheville, which is well worth exploring - lively with many interesting restaurants. The hotel has an outdoor pool, usable in warm weather. The breakfast here is ample and good - hot items such as eggs, sausage, biscuits & gravy, as well as cereals, fruit, juice, yogurt, muffins, bagels, toast, etc. The staff is friendly and helpful. We would definitely stay here again.

"Outstanding complementary breakfast way above average."

5
Pierre_and_Francine, Ottawa, Canada 07/04/2016

I go to many Best Western hotels every year but this was my first stay at the Asheville Tunnel Road. The hotel exceeded my expectations: the room was well appointed and large. There was a table and sofa, large screen TV and very comfortable beds and pillows. If that wasn't enough, the complimentary breakfast blew me away. It had a much larger variety of items than your typical BW. Everything I tried was excellent. It would have been difficult to ask for better.

"Very Nice Experience"

4
Michael C B, Austin, United States 06/04/2016

We were in Asheville for a family event. The hotel was very convenient to the many event activities. Rooms were large and very nicely appointed with many amenities. The hotel staff was very helpful and courteous. The breakfast was terrific and included a large number of items that satisfied my family's appetite which can be challenging. We will stay here again when we have the opportunity to come back to Asheville.

"Best Western Asheville Stay"

5
Karen P, Newnan, Georgia 05/04/2016

Pleasant experience at well located hotel near Asheville. Traveling with a pet and there was a convenient and well lighted area to walk in the evening. Staff very welcoming, hotel newly renovated and clean. Would stay again

"Gets better every time!!"

5
Tonie R, Miami, Florida 04/04/2016

We have been staying at this hotel for three years whenever we visit our grandchildren, who live close by. The biggest plus has always been their "pet-friendly" policy, so we can bring our Rusty when we travel. But, we are always impressed with the breakfast, new linens and friendly staff. The newly expanded breakfast area, and fireplace is very nice and clean. My grandson always loves the aquarium and lobby area. We are looking forward to many visits in the future. Thanks!!

"Good place to stay"

4
Leta R, indiana, United States 04/04/2016

We stayed in one of the newer room located in the main building. Most of the rooms are on the outside entry. I would recommend the room with the hot tub. Its not that much more and great to relax in when walking all day at the Biltmore. We did not see many places to eat near here so I would eat before arriving.

"great motel"

5
Timothy P, Flat Rock, United States 28/03/2016

great stay clean fresh room just redone nice bedding supper clean. Awesome breakfast . Great value and the staff was great. Great price and not far from downtown, A lot of restaurants close by. and the Blue Ridge Parkway is right there.

"The Best Western of Asheville rocks with great beds and breakfast!!!"

5
TheHungryDetective, Butler, Pennsylvania 28/03/2016

The Hungry Detective and wife spent two nights at this property and absolutely loved it!!! No need to spend $300 a night at some swanky downtown Asheville location when you have this little gem. Great location and close to the Blue Ridge Parkway entrance. Close to everything and super clean!!! The property is immaculate and attention to detail is off the charts. Lots of updates and amenities!!! I would have enjoyed the pool if it was just a little warmer. VERDICT: Guilty of providing a great night of sleep and awesome breakfast!!! Look no further this is where you want to be...best value in Asheville!!! The staff goes above and beyond the call of duty with any request. ***Check out The Social right down the road...best local spot!!!

"A hotel with a character of a motel"

4
Borg-Unimatrix-01, Germany 22/03/2016

I just passed by and asked whether or not a room is available. First, I wanted to stay two nights but the second night would have been twice the price for the same room (possibly because of the weekend). So I stayed for one night. The room was OK, everything clean, stone tiles in the bathroom and "kitchen" area which was kind of surprising because the exterior of the hotel was more similar to a regular motel (doors facing towards outside, flat long buildings, etc.) rather than a typical Best Western. Therefore, to me at last, the exterior did not really fit with the interior. ...at least concerning the equipment and fittings. On the other side, the lay-out of the room was essentially the same as in a regular motel. The breakfast was kind of basic. However, the staff was very nice, helpful and attentive. All in all, a pleasant stay although, to my opinion, slightly overprized. But I guess that is Asheville (generally speaking) and, indeed, it will cost you even more in the centre of the town. Good alternatives (with a less fancy interior, however) are further away of the city centre and parking in the town is actually cheap.

"Not close to downtown"

4
User 21/03/2016

quite a ways from downtown. We had a friend who lives there that picked us up and we toured downtown with him. Not to far from restaurant row on same road The price was very reasonable compared to other Asheville hotels. Good breakfast. Renovations in breakfast area did not effect service and staff apologized for work. Clean and comfortable and good wifi. Downtown is where the action is, but it will cost you a lot more to stay there.

"consistent excellence"

5
Jim Y, Virginia Beach, Virginia 20/03/2016

We have stayed at this property before, and there are very good reasons why we keep returning. Asheville is a frequent destination because our son lives and works in the city, and this location happens to be the most convenient for access to his place, to the restaurants that we like, and to the Parkway. The staff at this BW is superb -- attentive, professional, and thorough. The property is well -maintained and clean. The rooms are up to standard (and many are in the process of renovation and updating apparently, judging from the work going on, as per the clerk who checked us in. The breakfast dining area is undergoing an expansion, and the work is just about finished. Most motel breakfast areas are too cramped to accommodate guests at the busiest times, but it looks like the revamped dining area will easily prevent standing around waiting for a table to open up. No more space vultures. We've stayed at five different hotels in Asheville over the years, but this is easily the best. Congratulations to H.P. Patel for managing a great property.

"Better than I expected!"

4
MidwestTraveller89, Atlanta, Georgia 17/03/2016

I needed a no-frills place to stay for a few nights while I did some research in Asheville and southern Tennessee. I booked this hotel primarily based on price and location. I was pleasantly surprised to discover the room was larger and cleaner than I'd expected, and I was delightfully impressed by the breakfast. Scrambled eggs, sausage, biscuits & gravy, plus all the usual sweet stuff (waffles etc.) for people who like sugar for breakfast. The staff was also very friendly.

"Good Value and Amenities in Asheville area"

5
Philip John V, Raleigh, United States 15/03/2016

Buildings are older motel style with drive up rooms from the outside. However the owners have put considerable effort into upgrading the rooms and amenities that brings this hotel up to a very high standard of comfort. Location is close to the mall and freeway, so downtown is a very easy drive. If you want value and are OK with not being downtown, then I would recommend this hotel for you.

"Unexpected surprise at a Best Western"

4
User 14/03/2016

Booked at Best Western because of price and location. Was pleasantly surprised that the entire hotel had undergone a complete renovation with excellent results. Breakfast was first class, staff helpful, and rooms very comfortable. The only negative is noise from the road - but that isn't even that bad. I will stay here again.

"Location"

4
George F, Aurora, United States 01/03/2016

The location was had to find and signage needs to be out where it can be seen a block away .........larger or higher! There are no restaurants that you can walk to and we had to drive a mile or two to get to something other than fast food.

"ok, with a bit of effort could be very good, pet friendly hotel"

3
coppermike, hamilton 29/02/2016

We thought the hotel would have been a bit better based on expectations of the reviews we had read. It is an older style traditional by the highway motel, with several buildings with two stories and back to back rooms. Our check in went relatively ok, prompt greeting, quick access to room but unfortunately our ground floor room further away from roadway was next to a room where the people were out but their dog wasn t and it barked a lot when we moved about in our room. So we asked for another room and we're given a second floor room facing the highway. The room was very similar to the other, probably identical. Recently refurbished with lots of charging plugs and plug ins. Nice touch. Room was clean with a strong bleach odor but it seemed to signal cleanliness versus covering or masking problems as room was in good condition except for a light which was not working as it was missing a knob. The hvac kept the room warm during to cold night. Unfortunately the road noise was quiet noticeable, which was too bad considering the effort they had gone thru to update things in the room. Better sound insulation would had made a big difference. Road noise did make for a less than perfect sleep. Can't fault the bed or pillows they were good. We found a large animal chew toy under the edge of our bed, which could have been the reason for the bleach odor in hindsight. But we will never know. Breakfast was ok. You do need a car to have access to shopping or restaurants. Would I stay again. They are updating the hotel and in my view it could become a good one with a few changes. Maybe if I had a room further away from the road and one which was not pet central. The desk person advised on both occasions about pet issues, was that people were not supposed to leave animals alone and on second, they weren't supposed to be in the second room but they can't check up them.

"Very disappointing"

2
User 28/02/2016

The staff at check in was rude and unhelpful. The room (with two queens) was very small. It's a large hotel and there is only one very, very slow elevator. It took forever to get hot water to shower or even wash your face. A very big disappointment.

"Making Improvements"

3
burlbeach, Treasure coast of Florida 25/02/2016

we like Best Westerns because they accommodate our small dog. this one gave is a good sized room, quite quiet, and provided an adequate breakfast, all at a good rate. unfortunately, they failed to service our room one of our three night stay, but they did take 25% off that night's rate. My husband was sick and it was a difficult stay wnere we really needed new sheets, etc., but we managed. The other issue was that they were doing construction in the main building, but DURING breakfast! the noise was deafening. After this is over, I imagine the stay would be a lot more pleasant.

"Earns Stars for Location and Price"

3
Elusive114, Charleston, South Carolina 23/02/2016

Convenient location for anything happening in and around Asheville. Price is quite reasonable. Room was clean. Bed was comfortable. Had hair dryer, iron, refrig and microwave. Adequate breakfast, although the artificial eggs have NO flavor. Sink had poor water supply and we requested repair. One ugly colored brown wall should be repainted. (my opinion) Staff is friendly and helpful. We will return.

"Great Stay for the Price"

4
Brooke B, Nashville, Tennessee 22/02/2016

The exterior of the hotel is a little sketchy looking. Hotel lobby is currently under renovation. Staff was pleasant. Room was exceptionally clean. Beds were a little firm for my liking, but that's a personal preference thing. Cheap Uber ride into the city, about $6-$7. There's really no need to stay downtown with Uber rides being that cheap and so readily available. For the price, I would definitely stay here again.

"Noisy"

2
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