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Best Western Hotel Mountainbrook Inn, Maggie Valley

4.0/5  - basé sur 560 notations.
3811 Soco Road Route 19, 28751-9506, Maggie Valley, United States - See map
Best Western Mountainbrook Inn - IMG The Best Western Mountainbrook Inn is ideally located in the center of Maggie Valley. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

This Maggie Valley, North Carolina hotel boasts newly renovated guest rooms, beautiful views of the Smoky Mountains and provides convenient access to the Blue Ridge Parkway and the Cataloochee® Ski Area. Situated near western North Carolina's beautiful Smoky Mountains, the Best Western Mountainbrook Inn offers superior customer service and convenient access to a variety of outdoor activities and key area attractions. This Maggie Valley hotel boasts 50 newly renovated, well-appointed guest rooms each featuring breathtaking mountain views, rocking chairs outside of each room, cable satellite television with HBO® and high-speed Internet access. Begin the day with a complimentary deluxe continental breakfast before taking advantage of other hotel amenities including an outdoor heated swimming pool and spa, picnic area with outdoor grills, limited business services and meeting facilities accommodating up to 50 people. Hotel guests can enjoy a variety of outdoor activities within a few miles of the hotel including skiing at the Cataloochee® Ski Area in winter and golf, horseback riding and water sports on Lake Junaluska during the summer. Visit the Blue Ridge Parkway, only four miles away or spend the afternoon at the Soco Gardens Zoo before taking a tour of the Old Pressley Sapphire Mine. Families visiting the Maggie Valley area will enjoy a fun-filled day at the Ghost Town® Amusement Park, Santa's Land Amusement Park or the Dollywood® Amusement Park, all located within an hour of the Best Western Mountainbrook Inn. The hotel also provides convenient access to a variety of local events taking place throughout the year including bike rallies, craft shows, antique car shows, the BBQ Festival and art shows. The friendly, helpful staff at the Best Western Mountainbrook Inn is ready to ensure a fun-filled memorable stay in Maggie Valley, North Carolina. Make a reservation today and save! Our hot tub is closed for maintenance. We apologize for the inconvenience.

Best Western

Hotel Mountainbrook Inn

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Hotel advantages

  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 561 guest reviews
NOTE ISSUED
Excellent
259
Very Good
203
Average
65
Poor
20
Terrible
14
REFER TO NOTICE
Business Business
13
Couples Couples
209
Family Family
190
Friends getaway Friends getaway
87
Solo travel Solo travel
41
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Weekend getaway"

4
13/11/2018

My girlfriends and I decided to take a trip to the mountains at short notice and I miraculously found a vacancy at this hotel. We usually do not like to stay at outside corridor places but after reading reviews decided this was a good place to stay. The two bed room was larger than expected and very clean. The beds are super comfortable. Microwave/fridge were of good size and perfectly accommodated our leftovers and my birthday cake (good eats in Maggie Valley and Cherokee). Our only negative of this place is trying to keep the temperature at a steady temp but not too terrible. It would have been nice to have another outlet in the sink area. I had to move the in-room coffee maker to another table since the only outlet was right next to the sink. The sink is outside of the shower/toilet area which is convenient when you have three women trying to get ready at the same time. We were not able to sample breakfast because the hours of breakfast are 6am-9am. 10am end time would have been better. Not everyone is an early bird. All in all, a great stay. Always felt safe. There is ample, well-lit parking. Beautiful views from our room. Staff is friendly, and I appreciated the fact we did not have to wait for someone to check us in at 2:30 a.m. I have checked in late at other chain hotels and have had to wait for "someone to come back" in 20-30 minutes. I/We would definitely stay here again.

MichaelP10920, General Manager at Best Western Mountainbrook Inn, responded to this review
Hi and thanks for the review! We hope you will stay with us again on your next visit to Maggie Valley!

"Overall disappointing"

2
13/10/2018

Stayed two nights. Room had "a damp feel" to it. AC seemed inefficient. Although room was adequately furnished it lacked what I would expect from a Best Western Hotel. Bed creaked when I moved.Breakfast was just about adequate.

MichaelP10920, General Manager at Best Western Mountainbrook Inn, responded to this review
Hi Glyn! Thank you for your feedback. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we have another chance to provide you with a superior experience.

"Great Breakfast"

4
06/10/2018

When we stayed in room 218 (on the top floor) we were lucky enough to have almost the entire top floor of the hotel to ourselves. This meant things were very quiet at the hotel. There were no noise issues with fellow guests as they were non-existent! The hotel has two blocks, the front block where our room was located faced the road, as is usually the case traffic abates at night and hence road noise is much less during sleeping time. Road noise did not keep us awake, nor did I need to sleep with ear plugs. The hotel has another block in behind the block we stayed in at right angles to the road, hence these rooms are likely less exposed to road noise. Our room was a good size with a comfortable bed, and a couch which is a rarity in most hotel rooms. Whilst our room was slightly dated everything worked. The bathroom basin is in the main room (refer to the photos), but the bathroom itself is very small. I had difficulty making the shower work, the tap arrangement was the most difficult to fathom on this holiday. On the Tuesday evening we stayed at the hotel there were only two food options open, a Sports Grill is located next-door to the hotel and the only other food option within walking distance of the hotel was Subway. The hotel's breakfast offered a very good selection of food and at the time of day we went (early) it was easy to find a table in the small breakfast area in the hotel's small reception area lobby. When we returned to drop the keys off at checkout latter in the morning the breakfast area was very congested (as you would expect).

MichaelP10920, General Manager at Best Western Mountainbrook Inn, responded to this review
thanks for your review! we will see you on your next visit to Maggie Valley! Enjoyed having you here with us!

"Maggie Valley"

4
06/10/2018

Very good hotel and is conveniently located. It has a good continental breakfast and the servers are very nice. The bed was very comfortable but is high off the floor. We had no problem checking in and checking out.

MichaelP10920, General Manager at Best Western Mountainbrook Inn, responded to this review
thanks for the review, See you on your next visit to the mountains!

"nice staff"

3
02/10/2018

Decent hotel, well located within Maggie Valley. property needs renovations, staff exceptionally courteous, and willing to help. several options for dinner within walking distance. request rooms in the back portion of the property.

MichaelP10920, General Manager at Best Western Mountainbrook Inn, responded to this review
thanks for being our guest and sending a review, look forward to seeing you again!

"Great Maggie Valley hotel!"

5
01/10/2018

A great place to stay in Maggie Valley! The rooms are clean and comfortable, the staff is helpful and friendly, and breakfast is served early for guests who want to get out early and enjoy the beautiful nearby locations. Internet is reasonably fast and password protected. I will definitely stay here again on future trips.

MichaelP10920, General Manager at Best Western Mountainbrook Inn, responded to this review
thank you for your review! we are glad you enjoyed your stay! See you on your next visit to the mountains!!

"Fall Getaway"

5
24/09/2018

We have stayed at this motel several times and have always been satidfied. The location is great - close to restaurants, shops and other needs. The hotel is clean and the rooms are comfortable. The staff is professional but friendly. They go out of there way to make our stay great. I would recommend this hotel.

MichaelP10920, General Manager at Best Western Mountainbrook Inn, responded to this review
Hi, and thanks for choosing us again for your stay! We will look forward to seeing you again and always enjoy your company

"Great Mountain Getaway"

3
31/08/2018

We have stayed here in the past. Maggie Valley is always a good stopping point during a trip. The hotel is always clean , no complaints. There is onsite washer and dryer available which is handy. Will stay again!

MichaelP10920, General Manager at Best Western Mountainbrook Inn, responded to this review
Hi and thanks for staying with us again, thanks for taking the time and leaving a review so we can make sure we always meet your expectations when visiting Maggie Valley and staying at the Best western

"Close fore cycling on Blue Ridge Parkway"

4
29/08/2018

My husband and I are cyclists and whenever we can get there, we like to cycle on the Blue Ridge Parkway. We are usually encountered to somewhere else, and can only give part of a day, so we like to find a hotel close to a parkway entrance. This one fit the bill. It is an older Best Western, but, the rooms have been very nicely updated. Also, because the entrance to the rooms are all outside, they have rocking chairs, and you can sit and rock and look at the mountains. Of course, the road is right there too, but, you can look up, not down!.the room and breakfast was great, and just four miles to the parkway!

MichaelP10920, General Manager at Best Western Mountainbrook Inn, responded to this review
thanks for the review and glad you chose Best western for your stay! we will see you on your next adventure! we will have the rocking chairs ready for you!

"Great Staff, clean rooms"

5
26/08/2018

Stayed here briefly on a stopover - will definitely plan on returning to the area and this will be my hotel of choice. Nothing fancy, just well appointed and maintained rooms with a terrific staff., and the location is central to the area's attractions.

MichaelP10920, General Manager at Best Western Mountainbrook Inn, responded to this review
thanks for the review and see you on your next stopover!

"Vacation"

5
24/08/2018

Loved it here everybody was friendly, nice rooms, nice pool, loved the view of the mountains, nice places to visit, everything was within walking distance, breakfast was good also.if you love coming to the mountains then book your room at best Western Meadowbrook best motel I have stayed at

MichaelP10920, General Manager at Best Western Mountainbrook Inn, responded to this review
thanks for the awesome review, Glad we meet all your expectations and hope to see you again!

"A great clean friendly hotel in the smoky mountain area!"

4
22/08/2018

We stayed here 5 years ago and was very pleased with this hotel, so we just stayed again and found it to be just as good as our last visit. The hotel is very clean, breakfast has something for everyone plus I love the rocking chairs in front of the rooms! Great area to explore and a friendly staff!

"Nice rooms & very clean"

5
19/08/2018

I booked three rooms. The rooms were very nice, updated, clean & comfortable. The staff were great. Has a great breakfast that included many options to choose from. Which was great for my grandchildren who are picky. I will stay here on my next visits to Maggie Valley, NC.

"Nice Stay, Great Rate"

4
15/08/2018

This was my first trip to Maggie Valley so I chose the BW because of the military and veteran discount. It's an older hotel, but very clean, comfortable, friendly staff and location. I had a king room which was very roomy, and quiet. You do hear some traffic noise on the front but that's not really a problem for me. They don't have an elevator so if you're disabled request a lower room.

"Quick weekend getaway"

3
13/08/2018

Stayed here for a quick weekend getaway. It is a simple hotel nothing fancy. Breakfast was one of the worse I have had at a hotel with continental breakfast. And read this by another reviewer that the orange juice is watered down, I agree. The apple juice was fine but not the OJ. The hot tub was out of ordered. We stayed in 220 and the walkways are wood on the floor so had to listen to motorcycle boots stomp by one night. It was quiet other wise.

"Nice hotel, friendly staff!"

4
06/08/2018

We stayed at this hotel for over a week and the staff continued to be friendly and attentive to our requests. the location is almost too convenient to the Elevated distillery across the street! The hotel is reasonably located near several places to eat without having to drive, another plus!

"Nice hotel"

5
03/08/2018

We enjoyed our 2 night stay here. Staff was attentive, room was clean. Hotel has a nice inground pool amd free continental breakfast. We would stay here again. There is a lot to do nearby the hotel as well.

"Best place to stay in Maggie Valley!"

5
31/07/2018

We vacation in Maggie Valley on a regular basis, and this is by far the best place to stay. Excellent rooms and fantastic, friendly people work here. Very clean rooms and a good breakfast too. Can't beat the value of Best Western if you're looking for a place to stay in Maggie Valley.

Michael P, Guest Relations Manager at Best Western Mountainbrook Inn, responded to this review
Hi austinejenkin2018! Thank you for your review and hope to see you on your next visit to Maggie Valley!

"Family 2 Day Stay"

5
29/07/2018

We made our reservations two weeks prior..no down payment to hold required. When we arrived there were motorcycles everywhere and we where told that they were hosting a Motorcycle Convention that would have a live band going on at night but if we were bothered with noise she would move us no problem. We had a room on the back side..room 221 facing the mountains. Beautiful view with rocking chairs by our door was a super plus. The band did start up ..if we walked around the corner from our room to the front you could here the music..however as soon as we turned to the back where our room was you could not hear anything but the wind and birds , Awesome room service..no complaints and if we ever go back to Maggie Valley this will be our place to stay for sure.

Michael P, Guest Relations Manager at Best Western Mountainbrook Inn, responded to this review
Hi Sherri! Thank you for your feedback about your stay! We are glad you enjoyed your stay with us here at Best Western Mountainbrook Inn! Hope to see you again on your next visit to Maggie Valley!

"Nice Pit Stop"

4
26/07/2018

A friend and I stayed here for a night while riding up from Charlotte to see the museum and cruise the mountain roads. Great location to stay in Maggie Valley. Breakfast was available in the morning and the staff was friendly. Rocking chairs outside the rooms for a nice view of the sunset/sunrise. Walking distance to restaurant and liquor store. Refrigerator in the room. I will stay here again.

Michael P, Guest Relations Manager at Best Western Mountainbrook Inn, responded to this review
Hi madeinukeng! Thank you for your review! We are happy to hear you enjoyed your stay with us and hope to see you again soon!

"Good Stay - good breakfast"

5
22/07/2018

We had a one-night stay. The hotel was one of the older properties with the outside entrances. Even so, the room was clean, spacious and pretty quiet considering it faced the main road. We did not have any problems and the breakfast was good. The Asst. Mgr (Mindy) was very friendly and helpful.

Michael P, Guest Relations Manager at Best Western Mountainbrook Inn, responded to this review
Hi Anthony D! Thank you for your review and hope to see you again on your next visit to Maggie Valley!

"Nice stay for Chevy C10 Nationals"

5
15/07/2018

We stayed 2 nights and really enjoyed our visit. The ladies at the front desk were friendly and very helpful. We really enjoyed talking with the mom Sandy and daughters Sandy and Shandy who all work there, we also discovered Sandy's husband's name is Randy! We will be back.

"Exceptional staff and very clean"

5
03/07/2018

Biker friendly motel with a very friendly staff. The room was clean, the grounds were well kept, the pool was heated and clean. The location is near the Blue Ridge Pkwy and also convenient to I-40. Near restaurants.

"Great trip with a very nice room."

5
01/07/2018

Made a last minute reservation you never really know what you are gonna end up with. I was VERY happy with it. Room was nice and clean. Beds very comfortable and my son loved the pool. Will be staying here again.

"Convenient, right off the road"

4
21/06/2018

Very friendly and helpful reception upon check in. The room was all you needed...clean and comfortable. The door stuck some, so it took a little effort. The continental breakfast was as expected, and there were some eggs and sausage...not the best, but not the worst...make your own waffles as well. The website for this location indicated that pets were not allowed...but, they DO allow pets in 5 rooms on the ground floor in the back building. I asked the morning desk person and she said they do allow pets in those 5 rooms and also acknowledged the "No pets" on the website. She didn't get the contradiction. There is a choice of indoor or outdoor pool, but the indoor was closed...the outdoor one could have used some skimming. Next door is a bar and grill that had a good beer selection and a passable burger.

Michael P, Guest Relations Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for your feedback in regards to your recent stay with us here at Best Western Mountainbrook Inn! In response to the questions of being a pet friendly motel; No, we don't advertise that we are pet friendly because pets are not allowed in all of our rooms. This helps make it less likely to be overbooked in one of our pet friendly rooms and also helps assure other guest that may have any animal allergies of an enjoyable stay with us as well. We do have the five rooms that are conveniently located on the first floor with easy access for you and your furry friends, to a grassy area with a pet waste disposal stand. Just give us a call before your next visit and we would be more than happy to check the availability of one of these rooms. Hopes this helps and please give us a call with any question. Have a great day and hope to see you again on your next trip to Maggie Valley, NC! Sincerely, Shandy H. Front Desk Manager

"Good Place to Stay"

4
21/06/2018

This is about the 4th or 5th time we have stayed at this location while attending a conference in the area. While it is nothing fancy, it has been consistently very good in all aspects. The front desk staff is welcoming and really want to help. I requested a certain room and they accommodated me. Most of the rooms have 2 queen beds, mini-fridge and microwave with a small table. It is the only motel that I have stayed in that has a sanitized remote for the TV. Beds and pillows are good allowing for a good night's sleep. Their is an A/C unit for each room that is located under the window. Sometimes a little noisy, but very efficient. Maggie Valley does not have many good chain motels, but this is one you need to check out. Signed: Satisfied Customer

"Funtime in the Mountains"

4
17/06/2018

Stayed here for a Car Show at the Fair Grounds since it was close. The staff here were all very nice and easy to deal with... loved the breakfast! Room prices are good and rooms clean. Most of whats going on here you could really walk to if you'd like. Enjoyed it and have booked for next year!

"Simply Awesome!!!"

5
30/05/2018

Nice hotel. Friendly staff. Sweet outdoor heated pool. Hot tub didn't work but they let you go next door and use the one at the hotel next door so that was cool. We usually stay in one of the hotels in the next town over but this hotel was worth a few extra miles. There is a lot to do in the area too so get out and enjoy!!!

"Another Great Stay"

5
28/05/2018

We love staying here at Mountain Brook Inn Best Western. The staff are friendly , courteous and helpful. The rooms are comfortable. The hotel is in the greayest location. The FREE breakfast is very good. This was our 8th stay here and we plan to come back.

Michael P, General Manager at Best Western Mountainbrook Inn, responded to this review
Hi Judy! Thank you for your review! Have a great day and hope to see you again soon!

"Great first stay"

5
28/05/2018

This was our first time to Maggie Valley and found this hotel through Trip advisor. I called hotel to confirm reservation since I have never booked through a 3rd party. The lady at the desk was so nice, and provide me with the info I needed. When we arrived the staff was just as friendly in person. Our room was very nice, couldn't hear hardly any outside noises. We also had the luxury of the outdoor pool that Best Western offered and the indoor pool and hot tub at hotel next door. The breakfast was pretty good for what they had to offer. We really enjoyed our stay here and diffently will be back.

Michael P, General Manager at Best Western Mountainbrook Inn, responded to this review
Hi Penny! Thank you for your review! Have a great day and hope to see you on your next visit to Maggie Valley!

"Ok except for the Odor & FILTHY Carpet - Shame on the owner"

2
20/05/2018

When we checked into our room 116 we found that the room stunk horribly and was generally dirty all over. The carpet was buckled up and looked very dirty. The manager apologized and we settled on another less "used" room. First let me say that for room 123 our bed, linens, bath surround and sink were all good. The carpet looked less dirty and the room stank less and was pretty clean otherwise. We sprayed our room down with Lysol and hoped for the best. However, what we discovered that evening is that the source of the "dirty socks" odor was the filthy carpet. The proof - our FILTHY socks! The socks on the left are what my socks looked like before. (I had packed 3 pair for the trip) How trip advisor gave this hotel a top "1st best" - or "3rd best" depending on the day - is way beyond my ability to understand. I hope to share this review with "Best Western" since this does not represent my own experience with this brand. In my opinion, since this is the beginning of this hotel's travel season - there is absolutely no excuse for this total disregard for the well being of their customers.

Michael P, General Manager at Best Western Mountainbrook Inn, responded to this review
Hi! Thank you for your feedback. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we have another chance to provide you with a superior experience.

"Noisy and horrible bathroom"

2
14/05/2018

The barhroom was the size of a hall closet . The toilet constantly ran, the air conditioning sounded like a freight train, and it was Bike Week with loud motorcycles coming and going All night. Plus, drunk people were slamming doors. NEVER AGAIN.

Michael P, General Manager at Best Western Mountainbrook Inn, responded to this review
Hi Susan! Thank you for your feedback. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we have another chance to provide you with a superior experience.

"Good Stay"

4
30/04/2018

We stayed here one night while on our way to the Cataloochee Valley. The room was clean and comfortable. It was also quiet. Centrally located in Maggie Valley. The room was a good value for the price paid.

Michael P, General Manager at Best Western Mountainbrook Inn, responded to this review
Hi Susan! Thank you for the review and for choosing Best Western Mountainbrook Inn! Have a great day and we hope to see you on your next visit to Maggie Valley, NC!

"Anniversary Trip"

5
08/03/2018

We were passing through on our anniversary trip for our 15th wedding anniversary. Room was extremely clean and comfortable. The staff that we encountered were extremely pleasant and helpful. We stay in this area quite often and will definitely stay here again.

Michael P, Guest Relations Manager at Best Western Mountainbrook Inn, responded to this review
Hi! Thanks for your review! Have a great day and hope to see you again soon! Sincerely, Shandy H. Front Desk Manager Best Western Mountainbrook Inn

"Great Stay"

5
05/03/2018

This place is immaculate, comfortable, and close to everything Maggie Valley NC. has to offer. Being handicap the room was perfect and was able to enjoy our stay with no problems. Would highly recommend this Inn

Michael P, General Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for your review! We are glad you enjoyed your stay with us and hope to see you on your next visit to Maggie Valley NC!

"Good Value"

4
21/02/2018

The front desk was extremely helpful during our short stay. The hotel is older and could use some updating but it's a great value for just a place to sleep. The only problem we had was noisy, screaming kids in the night running up and down the walkways but that isn't the hotel's fault. Breakfast was adequate and had a good selection, although they were out of yogurt. Outside needs updating. The electrical outlet is awkward next to the sink, there needs to be another one along the counter.

Michael P, General Manager at Best Western Mountainbrook Inn, responded to this review
Hi! Thanks for your review and hope to see you again soon!

"Hitting the slopes with man's best friend along for the visit."

5
21/01/2018

We stayed here for two reasons: we needed a place close to Cataloochee Ski resort, and we needed a pet-friendly room. We got both with this place. It could not have been easier nor more accomodating to bring our dog. They even have a doggy yard just outside of the dog-friendly rooms. This is an added touch that makes 3 a.m. doggy breaks super easy. I loved it, and our dog loved it. Maggie Valley is a quaint little town to visit, and this hotel made our visit almost effortless. The rooms were nice, the beds were awesome, and the breakfast was good and hearty. We stayed here two times for two nights each in just 30 days to hit the ski slopes, and both times we had a great experience bringing our dog with us. We will be staying here from now on whenever we are in this area. If you like to travel with your dog, this is the place to stay in Maggie Valley.

Michael P, General Manager at Best Western Mountainbrook Inn, responded to this review
Hi! Thank you for your review! We strive to make every guests stay great and that also includes the fur babies stay as well! Have a great day and hope you stay with us on your next trip to Maggie Valley NC!

"Lovely stay and great service and staff"

5
15/01/2018

We had 2 nights stop here and this place was beyond expectations. This one was one of our money saver stays during our road trip and it was well worth what we paid and more. Good beds, nice mountain view and quiet road, i liked it. staff was friendly and helpful. Nice clean breakfast area with all the american basics in there. I would go again.

Michael P, Guest Relations Manager at Best Western Mountainbrook Inn, responded to this review
Hi Pipsa850, Thank you for your review! We are all happy to hear that you had an enjoyable stay with us and hope to see you again on your next visit to Maggie Valley, NC! Have a great day! Sincerely, Shandy H. Best Western Mountainbrook Inn

"Not happy camper"

3
03/01/2018

Failed to clean the room and provide clean towels, sheets , soap both nites there. Also suspected the room was not properly cleaned prior to our arrival. When questioned about this manager denied. All other hotel employees more than exceeded my expectations. My recommendation would be to be aware of both manager and cleaning staff.

Michael P, Guest Relations Manager at Best Western Mountainbrook Inn, responded to this review
Hi jimbpat, On behalf of the entire Best Western team I would like to apologize for your stay not being as enjoyable as we stride to give to each and every one our guest. I hope that you will give us the opportunity to make things right and stay with us on your next visit to Maggie Valley, NC. Have a great day! Sincerely, Shandy H. Front Desk Associate Best Western Mountainbrook Inn

"Great scenic stay!"

5
25/12/2017

We stayed at this hotel and was greeted with a smile. We got in around 6pm and got to the room. Clean, comfortable, heater on! From the lights in the mountains I know we are in the cusp of the valley... breakfast was hot and plentiful... we even got to eat at the salty dog Christmas Eve! Amazing... just a great stay!

Michael P, Guest Relations Manager at Best Western Mountainbrook Inn, responded to this review
Hi drm120515, Thank you for the review in reguards to your recent stay with us! We are happy to hear that you had an enjoyable stay with us and we hope to see you again soon! Sincerely, Shandy H. Best Western Mountainbrook Inn

"Work work.....relax"

4
21/12/2017

I really didn't care to write something but your servey would not let me skip it. The hotel was clean, spacious and affordable.The only thing I felt a little uncomfortable with ,being a single female traveler my room was at the very back of the hotel,,at no point did I fear for my safety,but I think that should be taken into consideration.

Michael P, Guest Relations Manager at Best Western Mountainbrook Inn, responded to this review
Hi Rebecca, Thank you for the review! Hope to see you again soon! Sincerely, Shandy H. Best Western Mountainbrook Inn

"Adequate Motel, Nothing fancy or exceptional"

3
12/12/2017

This motel has the advantage of being in the heart of a beautiful part of the country and looks out on the sizable mountains, for the Appalachians. The motel is old style strip mall type arrangement with nice sized rooms and full amenities. The bed has a plush topper and was quite comfortable. Water for shower was hot and lots of pressure.

Michael P, Guest Relations Manager at Best Western Mountainbrook Inn, responded to this review
Hi Marshall, Thanks for the review! Have a great day and hope to see you again on your next visit to Maggie Valley, NC! Sincerely, Shandy H. Best Western Mountainbrook Inn

"Nice"

4
07/12/2017

Motel was clean and neat. We were there during the slow time of the season so it was quiet. Rooms were clean and bed and pillows were nice. Breakfast was better than most other motels. Would stay again when in the area

"Perfectly Adequate Mid-Level Property"

4
26/11/2017

Wife and I stayed here for an overnight while en route back home. We were looking for a nice property away from the high activity areas. Maggie Valley worked out just fine. The BW met all of our needs at an extremely reasonable price. The folks were friendly and helpful, the room clean and the bed comfortable. What more could we ask for. Will return if ever back this way. Recommended

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thanks so much for your review! We are so happy you enjoyed your stay & look forward to seeing you on your next visit to Maggie Valley! Have a great day! Mary W. Front Desk Manager Best Western Mountianbrook Inn Maggie Valley, NC

"Peaceful Stay"

5
26/11/2017

Really enjoyed staying in Maggie Valley at this meticulously maintained & nicely decorated Best Western with a wonderful outdoor area & rocking chairs too! It was a crisp, but beautiful November evening & the smell of the mountains waifed throughout the exceptionally clean parking area & "backyard".

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thanks for your review! We are so happy that you enjoyed your stay & hope that you will choose to stay with us again on your next visit to Maggie Valley! Have a great day! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"Friendly and clean"

4
16/11/2017

This was a pleasant and clean hotel. The rooms were quiet and the clerk that helped with our reservation and checked us in was very pleasant and polite. The room was clean and there was plenty of hot water. Not crazy about the sinks that were like dishpans sitting on the counters but they worked.

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thanks for your review! We are glad you enjoyed your stay with us & hope that you will choose to stay with us on your next trip to Maggie Valley! Have a great day! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"One nighter"

3
13/11/2017

The hotel as conveniently located on the highway, the staff was friendly, the room was quiet, so I got a good night's sleep and the breakfast was hot and good. The only problem i had was with the wi-fi quality.

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thanks for taking time out of your day to write a review for us. We are glad you enjoyed your stay and hope to see you on your next visit to Maggie Valley! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"One Night stay"

3
13/11/2017

The staff are friendly, the rooms are quiet, bed provides a nice sleep, the breakfast was nice and hot but there is no separate dining area. The dining area is in the lobby just in front of the registration desk and can only accommodate about ten people.

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thanks for your review! We hope to see you on your next visit to Maggie Valley! Have a great day! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"Enjoyable Mountain Vacation"

4
13/11/2017

Staff is very friendly and courteous. Price for the room was more affordable than other competing hotel brands. Also, I appreciated the waffle option on the breakfast bar. Felt safe, despite some noisy voices from traveling bikers. Mountain views are gorgeous.

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thanks for your review! We hope to see you on your next visit to Maggie Valley! Have a great day! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"Brief Stay"

5
28/10/2017

The hotel ownership has done a very good job updating/modernizing this roadside hotel. Our ground floor room was in the back building - clean, comfortable, quite, secure and pet friendly. My only suggestion is I wish breakfast could have be available till 10A vs 9A

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thanks for your review! We hope to see you on your next visit to Maggie Valley! Have a great day! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"mountain trip"

4
27/10/2017

This best western is centrally located and very reasonable at the seasonal peak of travel. The staff were nice and helpful and the area/room etc. was clean and the view was awesome. We would stay again in this area/hotel.

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thanks for your review! We are glad you enjoyed your stay with us and hope to see you again on your next visit to Maggie Valley! Have a great day! Mary W. Front Desk Manager Best Western Mountianbrook Inn Maggie Valley, NC

"Leaf change visit"

4
26/10/2017

Visit was pursuant to tour of Blue Ridge Parkway leaf change in late October. Area was filled with tourists and facility was full. Staff was courteous and willing to help with any request they could fulfill. Facility is a little dated in decor but clean. Room looked fresh daily for out 3 day stay.

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for your review! We are glad you enjoyed your stay with us & hope to see you again on your next trip to Maggie Valley! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"Old and in need of overrhaul"

2
24/10/2017

My wife and myself wanted to go see the fall leaves. There were several Best Westerns in the Smokey Mountain area. I picked this one because of the location and the pictures on the internet and because they were pet free ( wife has dog allergies). The rooms did not reflect the pictures and a bit deceiving.

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thanks for your review! We actually do allow pets depending on room availability as we only have a few designated pet rooms. We have recently renovated the pool, outsides of the buildings, landscaping, & our lobby/breakfast area. We hope to see you on your next visit to Maggie Valley! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"Best Western in Maggie Valley"

4
22/10/2017

Staff is courteous and helpful. Hotel is very clean inside and out. Room was excellent, with a mini fridge, microwave, plus all the expected amenities. Price was good, $100.00 a night at the end of high season here in the valley. Convenient location for day trips as a base of ops. Quiet at night, and safe inside and out. If you are visiting Maggie Valley I would choose this hotel, reservations in high season are recommended.

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thanks for your review! We hope to see you again on your next visit to Maggie Valley! Have a great day! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"Shady motel in a depressed area of NC"

2
21/10/2017

This motel is in a severely depressed area and draws a shady clientele. The area has nothing to offer other than a place to stay while passing through on the way to casinos, if that's your thing. I suppose it's clean enough but, we didn't feel safe there and it was way over priced.

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thanks for your review. If you would like to send me a personal email regarding the problems you had with our hotel please send that to [email protected] so I may discuss that with you. As far as the town goes, Maggie Valley is currently working on upgrades and getting grants to make our town better. We like to enjoy the beautiful nature of the Great Smoky Mountains. We hope to see you on your next visit to Maggie Valley! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"Autumn"

4
14/10/2017

The staff, especially Shandy, was extremely attentive to ensuring the comfort and stay of our family and I will stay here again. I also encourage others to stay here as it offers many opportunities for interesting places to eat and visit, all within easy walking distance.

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thanks for your review! We hope that you will choose to stay with us on your next visit to Maggie Valley! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"Clean and inexpensive"

4
12/10/2017

We stayed in a family suite. The suite was newly updated. Refrigerator, microwave and coffee maker. Liked parking outside our room. Towels not fancy, Nice and clean. Plenty of hot water! Good free WiFi. Had an extra blanket in the room. Would have liked better or more pillows. Used reviews and brought a pillow, it made it much better.

"Nice surprise"

4
08/10/2017

We were pleasantly surprised to find that the hotel was pet friendly. Most of the hotels in the area that are pet friendly are also sub standard. The Best Western was clean and comfortable and the room was a good size. We were happy to be there.

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for your review regarding your recent stay at our property! We are glad that you enjoyed your stay with us. We hope to see you on your next visit to Maggie Valley! Have a great day! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"Good place to stay"

5
08/10/2017

We stayed here on our bike trip to the Blue Ridge Parkway. The hotel is very clean and biker friendly. There are rocking chairs outside every room to sit and enjoy the fresh mountain air. There is a pool and hot tub that is landscaped very nicely. I would definitely recommend this place.

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for your review regarding your recent stay at our property! We hope to see you on your next visit to Maggie Valley! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"Maggie Valley NC"

4
02/10/2017

Very clean. Great staff and great location There is only a small negative but this is not only to BW We carry so many electronic devices with us now that we need more plugs or USB ports to charge multiple devices. Again this is not just a BW issue

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for your review! We are glad you enjoyed your stay with us and hope to see you again on your next visit to Maggie Valley! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"Maggie Valley stay"

3
02/10/2017

Bathroom had a distinct moldy smell.When I mentioned to the front desk at checkout I was told this was the first complaint which is very hard to believe. The beds were very squeaky. It appears the property was being refurbished but they should have started with the bathrooms.

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for your review! We have looked into the bathroom issue and have corrected it. Thank you for bringing this to our attention & we hope you will choose to stay with us again on your next visit to Maggie Valley! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"maggie valley was great"

5
26/09/2017

our stay in maggie valley was awesome..the city, shops and people were wonderful. checking into our room was an added bonus. very nice rooms provided an extremely relaxing stay. thank you best western!

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for your review! We are so glad you enjoyed your stay with us and hope to see you on your next visit to Maggie Valley! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"NOT WORTH PRICE"

2
25/09/2017

Not worth price, $60 hotel at most. Room smelled like smoke, bed squeaked, no water pressure, old microwave and frig, second room smelled like mildew, low quality, great service, will not stay again. Do not stay here at all. Waste of money. Very nice area. Heated pool was nice. Rocking chairs outside were nice touch.

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for your review about your recent stay at our property. We have used your feedback to see where we need to improve to help make the guest experience as enjoyable as possible. We hope you will stay with us again on your next visit to Maggie Valley so we have another chance to provide you with superior service. Have a great day! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"Had very enjoyable stay at this Best Western"

4
25/09/2017

This Best Western was very clean and convenient to shops, restaurants and sites. We enjoyed the privacy of the our room located in the back area overlooking the pool. We will definitely come back again if in this area again. The beds were heavenly, the WIFI worked great and the TV was great. We would definitely recommend this facility to anyone.

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for your review! We look forward to seeing you on your next visit to Maggie Valley! Have a great day! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"Best in Maggie Valley"

5
24/09/2017

Great place to stay! Rooms are modern and clean. Staff is friendly and helpful. Breakfast was just right. Rocking chairs on balcony are icing on the cake! Booked on-line sight unseen. Very pleased with hotel and will stay here again.

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for your review! We look forward to seeing you again on your next visit to Maggie Valley! Have a great day! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"Nice Stay!"

5
20/09/2017

We stayed at this motel one night on a weekend trip to the Great Smokey Mountains. The property was clean. Our room was very nice and had a very comfortable bed, and a good view of the mountains. This is a non smoking property, however the smell of cigarette smoke was very strong in our room. It appears a prior guest had either smoked in our room or the adjacent room which allowed the smoke to get into the vents. We are non smokers. We would definitely stay here again.

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for your review about your recent stay at our property! We are sorry that you experienced a smoke smell. Please let our Front Desk staff know about any issues so we can do our best to fix them at that time. We hope you will choose to stay with us again on your next visit to Maggie Valley! Have a great day! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"Motorcycle trip"

5
14/09/2017

Great location for many motorcycling day trips. Very comfortable and relaxing to come back to the rocking chairs on the balcony after riding all day. Very motorcycle friendly as is all of Maggie Valley.

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for your review about your recent stay at our property! We are glad that you got to bring your motorcycle on this trip with you and be able to utilize our motorcycle friendly property! We look forward to seeing you on your next trip to Maggie Valley! Have a great day! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"Best Western Maggie Valley, NC"

5
13/09/2017

TWO pools! And a Big Ol' Hot Tub! Really nice rooms - Great location and attentive Staff, Some one please tell Ashley she is a great employee.....above and beyond expectations. Will stay anytime we are in that area. If on a Motorcycle.....You won't want to leave!.

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for taking the time out of your day to write us a review about your recent stay at our property. We are so glad that you got to enjoy our newly renovated pool! We hope that you choose to stay with us on your next visit to Maggie Valley! Have a great day! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"Slept well and clean"

3
11/09/2017

The hotel is well maintained-as our toilet actually overflowed the first night. This was after the employee kept flushing it and adjusting the water. They immediately got bleach and cleaned it up. Breakfast ends early at 9, so don't sleep in! They have rocking chairs at the entrance to each room. The rooms have a small refrigerator, microwave, iron,hair dryers, free wifi, a good size tv and 2 chairs and a table. It's conveniently located next to a restaurant but I was informed Not to eat there. Hotel is clean, has an indoor jacuzzi and an outside heated pool. I don't see fire sprinklers in the rooms which I have in my state hotels. We paid more for weekend rates then during the week. It was on the expensive side, but desperate due to hurricane evacuation.

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for your review about your recent stay at our property. By telling us what you liked and disliked it helps us to create a better customer experience for all of our guests. We hope that you will stay with us again on your next visit to Maggie Valley! Have a great day! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"Biker friendly"

5
09/09/2017

A very nice, biker friendly motel. Clean rooms, great beds, a hot breakfast and good internet service. There are rocking chairs placed outside each room to enjoy the pleasant days, or visit with friends. Quiet nights for restful sleep.

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for your review about your recent stay at our property! We hope that you will choose to stay with us again on your next visit to Maggie Valley! Have a great day! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"Excellent service"

5
05/09/2017

The BW Mountainbrook Inn was a great place to stay while we were in Maggie Valley. It was clean, well-lit, and close to everything. We love Maggie Valley and will definitely be back! The staff were friendly and very helpful upon check-in and made sure our entire stay was comfortable. The breakfast offered several different choices and we were happily full when we left in the morning to spend our day riding the NC mountains on our motorcycle. The pool looked inviting and clean but unfortunately, I'll have to try it out next time we're through.

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for your review about your recent stay at our property! We are glad that you enjoyed your stay with us and we look forward to seeing you again on your next visit to Maggie Valley! Have a great day! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"Smokies"

1
04/09/2017

They lie Do not care about requests Tell you one thing when you book and come up with excuses when you check in I booked several months ago - actually I was the first one for the trike group and was told you'll be in room such and such - same as last year. Check in - NOT - totally away from rest of group We shall see how rest of stay goes ..........

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
I would like to apologize that we were unable to fulfill your room request. In our busy seasons of May-October our hotel is usually to full capacity. This makes it hard for us to fulfill each room request of every reservation that we have. Unfortunately, we were unable to fulfill your request. But, we did our best to still reserve you a room on the bottom floor. Have a great day Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"Great overnight"

5
26/08/2017

This is a great location if you are riding a motorcycle or just visiting the area. Right off the Blue ridge Parkway, on the edge of the Smokey Mtn National park, etc. Lots of things to do and see. The facility is very well maintained, clean, great beds and great staff. Would recommend this to anyone.. Also lots of golf in the area if thats your game..

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for your review regarding your recent stay at our property. You are a valued guest to us at Best Western and we hope to see you on your next visit to Maggie Valley! Have a great day! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"Great little place in the mountains "

5
25/08/2017

The hotel is a bit older but it's clean and very reasonable in price. It is also pet friendly which was great since we are traveling with our 2 pups. The room smelled a little musty upon arrival but soon diminished after we turned the AC on (normal for an older hotel) . The views from the hotel are amazing. There is a large selection of free breakfast items (including gluten free items) and there is a newer looking heated pool and hottub outside. The staff were extremely friendly and helpful. I checked in with Ashley at the front desk and she was great at helping me find my room and setting me up for a Best Western rewards card. Would definitely recommend staying here!!!

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for your review about your recent stay at our property. We are excited that you were able to take your pups along with you on your trip as well as take advantage of our newly renovated pool. We hope that you will choose to stay with us again on your next visit to Maggie Valley. Please give me a call if I can assist you with any further reservations. Have a great day! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"Not a bad stay"

5
22/08/2017

This was not a bad stay. The staff was helpful and friendly. The net saved me as I had no phone signal in that part of the state. Plenty of hot water and the breakfast was great. The bed left me sore and unable to move properly but I think it was the one in the room I was in because other guest had no issues with the beds.

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for your review regarding your recent stay at our property! We hope that you will stay with us again on your next visit to Maggie Valley! Please contact me if I can assist you with any future reservations! Have a great day! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"Friendliness supercedes!"

5
21/08/2017

Could not have had a better experience away from home! The staff here are the friendliest people and made us feel totally at home and comfortable. My family has never experienced being treated so well at a hotel. Thanks Best Western for making us feel like we had a home away from home!! Thanks for the great experience!

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for taking the time out of your day to complete a survey regarding your recent stay with us. Here at Best Western Mountainbrook Inn we treat our guests like family! Please contact me if I can assist you with any further reservations at 828-926-3962 Have a great day! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"Pool and Hot tub are amazing!"

4
20/08/2017

We have stayed at this hotel several times and it is not as good as it was before. But it is still good and we will stay here again. The views are great! The pool and hot tub are Great! Breakfast is ok. Wifi is very good. Rooms are average and a little dated, but clean. There is plenty to do nearby. Staff is friendly.

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for writing a review about your recent stay at our property. We are so glad that you got to use one of our many amenities, our hot tub and newly renovated pool! Please contact me if I can be of any assistance with any future reservations or questions at 828-926-3962 We look forward to seeing you on your next visit to Maggie Valley! Have a great day! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"Nice"

4
15/08/2017

Cozy hotel that is close to many activities. Staff was pleasant and breakfast was good and plentiful. I will definitely stay again. Also the vanity area is big and nice for the ladies that require a lot of room.

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for taking the time out of your day to write a review about your recent stay at our property. We hope you will choose to stay with us on your next visit to Maggie Valley! Have a great day! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"Beautiful Area"

4
11/08/2017

We chose Maggie Valley to avoid the noise and congestion in Cherokee, Gatlinburg and Pigeon Forge. It's a beautiful little community close to interstate or winding mountains roads. A variety of restaurants and shops. We enjoyed our stay. The only shortfall of our room was a stale musty order which we resolved by lighting candles. We have found that this is not uncommon and always carry some with us on trips. Enjoyed our stay and definitely recommend this Best Western.

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for your review about your recent stay at our property! We hope that you choose to stay with us again on your next visit to Maggie Valley! Have a great day! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"our stay"

5
03/08/2017

it was a great stay for tge hillbilly hodown jam. we reccomend all stay at this Best Western. alot of hotels are dirty and not with good staff. This Best Western by far is one of the best our staff has stayed at.

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for writing a review about your recent stay at our property! We hope to see you at next year's Hillbilly Jam! Please contact me if I can assist you in any way! Have a great day! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"A week in the Smokies"

4
03/08/2017

Nice place to stay. The staff was very accommodating and professional. The location is beautiful. The rooms were kept clean, and my room was very comfortable. The rates were good, and I had a very nice stay. I have stayed here on three previous visits and have booked again for next year.

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for writing a review about your recent stay at our property! We are glad that you enjoyed your stay with us and we look forward to seeing you on your next visit to Maggie Valley. Please contact me if I can assist you in any way 828-926-3962 Have a great day! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"Excellent hotel in Maggie Valley, NC"

5
03/08/2017

Delightful hotel with brand new, wonderfully comfortable mattresses,easy to find on main road through Maggie Valley, which is surrounded by beautiful mountains. The pool and little hot tub room are very well maintained and attractive.The hotel is conveniently located near Waynesville and area attractions. Hotel personnel were very personable and friendly, very eager to help their guests.

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for taking the time out of your day to write a review about your recent stay with us! We are glad you got to take advantage of one of our MANY amenities, the pool & hot tub. You are a valued guest to us and we appreciate your loyalty to our brand! Please contact me if I can assist you in any way. We hope to see you on your next visit to Maggie Valley! Have a great day! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"Raider Rally"

5
31/07/2017

Our group has been hosted by the Best Western for five years now and have always been treated extremely well. Courteous owners and staff and have already booked again for next year! Clean rooms and grounds and can't wait until next year!

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for your review about your recent stay at our property! We are glad you enjoyed your stay with us and we look forward to seeing you again on your next visit to Maggie Valley! Mary W. Front Desk Manager Best Western Moutnainbrook Inn Maggie Valley, NC

"My favorite "

5
31/07/2017

Stayed in dozens of times, love parking motorcycle with a few feet from room door, talking to everyone at night setting in rockers. Hot tub is big and clean, pool is big and clean, WiFi good, breakfast is OK.... Highly recommend.

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for your review about your recent stay at our property! We are glad you enjoyed your stay with us and we look forward to seeing you again on your next visit to Maggie Valley! Mary W. Front Desk Manager Best Western Moutnainbrook Inn Maggie Valley, NC

"Awesome!"

5
27/07/2017

Clean, good location - centrally located to places we wanted to go, very helpful front desk (Ashley), good value, nice pool. It was a very pleasant stay! We will stay there again next time we are in that area!

"Nice stay"

5
18/07/2017

I stayed one night at Best Western Mountainbrook Inn in Maggie Valley. I chose it as it was pet friendly. Nice room, comfortable bed, great yard for pets with porch and rocking chair. Really liked it.

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for taking the time out of your day to leave us a review about your recent stay at our property. We are glad that you utilized our pet friendly room & happy that you and your pet enjoyed your stay with us! We hope to see you again on your next trip to Maggie Valley. Please call me if I can assist you in any way at 828-926-3962 Have a great day! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"Best Weswtern Maggie Valley"

4
17/07/2017

This is a very nice hotel, great location for the Blue Ridge Parkway, Wheels through Time Museum and the Smokey Mountains. Very nice mattress' and nice hot tub/ pool. Staff were friendly. Excellent part of the country for motorcycle riding!

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for your kind words regarding your recent stay at our property! We are so glad you got to see some of our greatest attractions while you were here and glad you enjoyed our newly renovated pool :) We hope to see you again on your next visit to Maggie Valley! Please call me if I can assist you in any way at 828-926-3962 Have a great day! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"Maggie"

5
15/07/2017

This was a great trip and we always enjoy our time in Maggie Valley. The rooms, the people, the place is quaint and quiet and we have always enjoyed it. Love the rocking chairs and cool evenings. Will always book here when in this part of North Carolina

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for your kind words regarding your recent stay at our property. We are so happy that we were able to make your experience a pleasurable one and we hope that you will choose to stay with us again on your next visit to Maggie Valley! Have a great day! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"Great hotel for the price"

4
13/07/2017

We stayed here for two nights in July. The rooms were very clean and staff was very friendly and helpful. The continental breakfast seemed more like a hot breakfast complete with waffles, sausage and eggs! The air worked good in the room and the bed was very comfortable. The swimming pool was heated and the hot tub was great. You really can't go wrong with this hotel if you're on a budget.

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for taking the time out of your day to complete a review on your recent stay at our property. We are so glad that we could meet your expectations and make your experience with us a pleasurable one! We hope that you will choose to stay with us again on your next visit to Maggie Valley! Have a great day! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"Passing through"

3
13/07/2017

The hotel was pretty run down but Maggie Valley is a beautiful place to stay. The hotel could really use some upkeep. If this was done we would definitely stay again. They could also use a little more variety with the breakfast. One of our friends has allergies so wasn't able to eat anything.

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for taking your time out of your day to write a review about your recent stay at our property! We are excited to be finishing up our outside renovations and moving on to our next renovation plan! We as well are looking at a new selection of breakfast items including scrambled eggs! We hope you will choose to stay with us again on your next visit to Maggie Valley! Have a great day! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"Curtious - Clean - Excellent"

5
11/07/2017

Curtious and professional staff greeted us promptly making sure we were made aware of any and all discounts. The hotel was spotless and comfortable inside and out. The motorcycles were more than welcomed at this BW location, secure parking and cleaning supplies provided at check in

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for taking the time of your day to write a review about your recent stay at our property. We are glad that you enjoyed your trip and hope that you will stay with us on your next trip to Maggie Valley!! Please let me know if I can assist you in any way please contact me 828-926-3962 Have a great day! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"Worst Best Western Ever"

1
11/07/2017

If this hotel had been up to the standards of the numerous Best Westerns where we have stayed all over the country, we would have been satisfied. However, the website was misleading. The "renovations" consisted of a vessel sink that was totally out of place. If anything else was renovated, I would hate to have seen it before. Our room (#110) was clammy, always felt like the carpet was damp, the a/c was not working properly, our "Queen" beds that we requested were doubles, the "kindergarten sized" toilet stopped up twice. Once we had to call the office at 10 p.m., the girl who showed up to fix the toilet never said one word to us and looked very annoyed. The 2nd time the toilet actually just started running over at 3 a.m. our last night before leaving. We needed to be up on the road very early and spent from 3 a.m. to after 4 a.m. trying to soak up the water from the bathroom floor and out into the carpeted area. Had to go to the office for towels, the person there offered no word except "here's your towels." While soaking up all the overflowed water we could see how dirty the bathroom floor and the carpet was. I could not even take a shower in the morning because of all the wet towels in the tub. The daily breakfast was mediocre, not as good as other Best Westerns. We go to the Waynesville area at least twice a year to visit family. We thought we would change BW locations for a change of scenery, however, we will not go back, because we found this location to not be the "Best" Western. I might mention that upon checking out we were given a big $45 dollar discount for the "toilet problem."

MaryW-MaggieValley, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
On behalf of our entire team, we would like to apologize for not exceeding your expectations. We strive to make every guest's stay a wonderful one. We have corrected all of the issues in that room and credited your card a discount. Again, we want to apologize for any inconveniences this has caused you and we hope you will stay with us on your next trip to Maggie Valley. Have a great day! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"Clean, comfortable, chain"

4
03/07/2017

Fair priced, excellent kept up rooms with nice pool. A nice hot tub enclosed separately. AC worked great, super towels, nice granite countertop to spread out on, wonderful cute bowl sink, space to easily walk around both sides of 2 queen beds, rockers outside each room, a big green backyard lawn, and a regular breakfast made a nice quite, comfortable stay. If you want really quiet ask for back section.

MaryFDMANAGERBW, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for taking your time out of your day to write a review about your recent stay at our property. We are so glad that you got the opportunity to use the pool, one of the many amenities we offer! We hope that you will stay with us again on your next trip to Maggie Valley! Have a great day! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"Great staff"

5
02/07/2017

When our group checked in, we were on day 11 of a 2 week motorcycle trip. I was tired and ready to relax. Check in was smooth, but then we couldn't get in our room. The front desk clerk came down right away and tried several times to fix it before calling someone else. Turns out the whole reader had to be replaced. It was fixed within 10 minutes and never had another issue. We stayed 2 days, and during that time the entire staff was friendly and helpful.

"price"

3
28/06/2017

dont believe what they tell you online.Maggey valley is into price up .Hotel shower need repair.Shower head was sticking out of wall.They need more quality of ammeneties.Air conditioner did not work properly.There was aplastic cover over vent to prevent air from cooling room properly.there was banging outside my room.They should do theit maintinence when no one is there.There is no cell service there only if you have verizon.

MaryFDMANAGERBW, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for taking time out of your day to leave us a review on your recent stay with us. I want to apologize, on behalf of our entire team, that we did not meet your expectations. We have took the proper steps and repaired the shower head & air conditioner. Thank you for making us aware of these problems. We also offer free local and long distance calling from your room if your cell phone does not work! We hope you will choose to stay with us again on your next trip to Maggie Valley so we can provide you with a great experience. I hope you have a great day! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"Met everyone's expectations!"

5
26/06/2017

Wonderful place for all our family to spend time together exploring the Maggie Valley, Cherokee, and Lake Junaluska area! Would definitely recommend Best Western Mountainbrook Inn! Staff were very accommodating; hot tub and pool were clean and very refreshing. Breakfast items were delicious!

MaryFDMANAGERBW, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for your kind words about your recent stay at our property. It is our goal every day to exceed every guest's expectations so I am very proud that we were able to do that for you. You are a valued guest at Best Western Mountainbrook Inn and we hope to see you on your next visit to Maggie Valley! Have a great day! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"Nice hotel"

4
16/06/2017

Easy checkin. Room was nice but not new, there were some updates. There was lots of light and it had more than enough outlets for our electronics. The wifi was strong and worked well. Only problem was the tub, hard to adjust water temperature and did not drain well. The breakfast room was small and although they had sausage and potatoes there were no hot eggs.. the staff were very good

MaryFDMANAGERBW, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for your kind words regarding your recent stay with us! We look forward to seeing you again on your next visit to Maggie Valley. Have a great day! Mary W. Front Desk Manager Best Western Mountainbrook Inn Maggie Valley, NC

"Good Location"

4
10/06/2017

Typically what you expect from a best Western, Good sized well furnished clean room, nice clientele, Good breakfast (nice choice of good quality food) down side, dinning area is far too small. renovation work was going on at time of our visit. Staff were spot on.

MaryFDMANAGERBW, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for taking the time out of your day to write a nice review. We are excited to finish up our renovations very soon! We hope that you will choose to stay with us again on your next visit to Maggie Valley! Thank you & Have a great day! Mary W. Front Desk Manager Best Western Mountainbrook Inn

"Only bad thing to say"

4
09/06/2017

This is not a negative review. It is to show that it is hard to find a bad thing to say about this motel. The computer is at the end of the breakfast shelf and one must sit on a high chair or stand up. Other than that everything is good. We were also here for Geowoodstock. We will return in the fall and will stay at this Best Western.

MaryFDMANAGERBW, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank your for taking the time out of your day to write a review for your recent stay at our property. I am glad that you enjoyed your stay with us! Thank you for your kind words & We look forward to seeing you again in the fall! Mary W. Front Desk Manager Best Western Mountainbrook Inn

"Nice place, covers all the basics and in a lovely town too"

4
28/05/2017

We were attending Geowoodstock this weekend and there were other events, including some nice bikers Check in was easy and very nice. The hotel is old so the set up was as expected. The rooms have been redone lately and the beds and bedding were new and the pillows good. My only issue that could not be overcome was the first morning and running out of hot water. The shower heads were great but too many people showering at the same time so the hot water just ran out. The hotel was Very convenient and the fridge was another positive. We will likely stay again if in the area The area is so pretty and we did a lot and learned a lot about the area. We are at the breakfast the first day and tried Joeys the second day. Joeys was fantastic and so close to the hotel too. The breakfast was adequate too so you can eat and get on with your day right there on property. Thanks again for the nice service.

MaryFDManager, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for your kind words regarding your recent stay with us. We are very sorry about the hot water issue, and have worked hard to get it resolved. You are a valued guest to us and we appreciate your loyalty to our brand. We hope to see you again soon! Please let me know if I can be of any further assistance to you in the future. Thank you & Have a great day! Mary W. Front Desk Manager Best Western Mountainbrook Inn

"Mountain Vacation"

5
25/05/2017

Stayed 4 nights. Clean, Comfortable and centrally located in Maggie Vally. Pleasant staff. We travelled the Blue Ridge Parkway, Smokey Mnt National Park and numerous waterfalls. Very pleasant and relaxing vacation.

MaryFDManager, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for your nice words and for taking the time out of your day to write a review. We are so glad that you enjoyed your recent stay at our property! You are a valued guest and we hope to see you again soon! Have a great day! Mary W. Front Desk Manager

"Great location."

5
21/05/2017

Great room for the price. Motorcycle friendly. Clean, quiet and safe. Nice place to see the surrounding mountains. I will be making my stay in Maggie Valley a yearly one. The staff was very friendly and helpful.

MaryFDManager, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for your nice words and for taking the time out of your day to write a review. We are so glad that you enjoyed your recent stay at our property! You are a valued guest and we hope to see you again soon! Have a great day! Mary W. Front Desk Manager

"Nice visit"

5
19/05/2017

Clean room, even though it was a pet room. No odor! Pet area just outside our room. Reasonable pet fee. Room was well appointed and updated. Iron/board, coffee maker (single cup), hair dryer, microwave and refrigerator included. Breakfast included large choice of hot and cold items. Friendly staff. Good location with pretty views. We will return.

MaryFDManager, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for your nice words and for taking the time out of your day to write a review. We are so glad that you enjoyed your recent stay at our property! You are a valued guest and we hope to see you again soon! Have a great day! Mary W. Front Desk Manager

"Little Gem in Maggie Valley"

4
15/05/2017

Best Western Mountainbrook Inn was a delight. Rooms were clean, beds were extremely comfortable, and the location was excellent. Continental breakfast was plentiful and delicious, staff very pleasant and courteous, and lots of interesting little shops were within walking distance. Overall, a great experience

MaryFDManager, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Thank you for your nice words and for taking the time out of your day to write a review. We are so glad that you enjoyed your recent stay at our property! You are a valued guest and we hope to see you again soon! Have a great day! Mary W. Front Desk Manager

"Pet friendly hotel in Maggie Valley"

4
13/05/2017

We chose this hotel because it was pet friendly. We were in the dog section in back, very quiet and a park like setting. There's rockers to sit on outside the rooms, an enclosed hot tub, pool wasn't ready. Rooms have been updated. There's also free breakfast. Front desk was very friendly. I wouldn't hesitate to stay there again.

"Best Stay Ever"

4
09/05/2017

Every times we come to stay with Best Western its always a pleasure cause I have never has to wait to check in when I get there they always give me the option of checking in when I get there if I'm a little early that why I stay there all the time and the price of the stay are Great.

"Unwanted guest in my bed..."

1
06/05/2017

We decided to travel to Waynesville, NC for the annual Ramp Festival, one of our favorite food groups. There was also a motorcycle rally in the area and our preferred hotel was booked. I selected the Best Western in Maggie Valley which is about ten miles from our destination. The price was out of reason at $150.00 a night, but they were pretty much sold out due to the seasonal events. I had booked two nights, but only stayed one. One was all we could take. I preface this review with a note that I had been in the tourism business for twenty years prior to retirement. You do not want to stay at this place. We arrived at 12:30 of a Friday afternoon after calling the property to see in an early checkin would be possible. Mary, the front desk manager, said she had a room available in the back part of the property. She was very efficient and prompt with the checkin. The room seemed to have been recently refurbished with the only physical deterrent being the floors could have been cleaner. The lighting in the room was satisfactory. There were only two small chairs, one at the desk and another against the wall. Room 122 needed to have the fan in the bathroom repaired. It made a loud noise so we just kept the light and fan off during our stay. One switch controlled both items. There was a flat screen TV with a sanitized remote control. You could not directly input the channel numbers with the remote and had to resort to just scrolling through all the channels to get to the desired station. The physical property gave me some concerns. There is an empty swimming pool, but is not secured by a locked gate. Some unsupervised child could easily fall into the pool. A big liability in my opinion. Another concern was the back parking lot. During our first two hours two beat up old cars parked. The drivers got out and opened their trucks displaying various boxes of "Merchandise". The stayed around for about twenty minutes with no customers and finally drove away. There is a security camera, but I am not sure anybody is monitoring the activity. The included breakfast is pathetic. The orange juice is watered down. There are a few bread products, watery scrambled eggs, some fruits, sausage and some other miscellaneous items. From a safety point there are two hot waffle irons running. One unaccompanied boy was attempting to make a waffle and could have been easily burned if another customer had not stepped in and made the waffle for him. The guest I referred to in the title of this review was a bug in my bed when I woke up this morning. I don't know if it was a bed bug, but it was a bug in the bed. I have included a photo as proof of this statement. You may have to increase the size of the photo to see the detail. Don't stay at this property. I have sent a copy of this review to Michael Patel, the property manager. In earlier reviews where a bug in the bed has been found he replies that he does hot have bed bugs. He does have bugs in the bed.

MaryFDManager, Front Office Manager at Best Western Mountainbrook Inn, responded to this review
Dear Mr. and Mrs. Feinberg, I'm the Front Desk Manager here at Best Western Mountainbrook Inn. It has been brought to my attention that your recent visit with us was not up to par. As you may know providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately. On behalf of our entire team, I would like to apologize for not exceeding your expectations. As discussed on the phone on May 7, 2017 we have addressed these issues directly and assure you it will not be a problem again. I hope you can forgive this inconvenience and not let it stop you from staying with us in the future. Sincerely, Mary W. Front Desk Manager

"Decent Stay"

4
25/04/2017

We stayed at the Best Western in Maggie Valley to ski at Cataloochee ski area because it is one of the closer locations to the road to the ski area. Nothing very special. Nothing very bad. Beds and mattresses were comfortable.

"Maggie Valley car show stay"

5
24/04/2017

We checked in Friday afternoon. Excellent customer service and very nice property. Hotel parking was a little confusing since I haven't been before and was pulling a big trailer. Got turned around no problem. Checked out a day early and the staff worked with us on checking out and getting some money back for the extra night. We will be staying there again soon.

"The place to stay"

4
24/04/2017

This was our 3 yard staying in Maggie Valley. Each time we have stayed some where different . But we have found the place we will be at every year. Only bad thing I seen was there is very lil parking in the back, and the beds were very hard

"Very fun trip"

5
24/04/2017

Everything exceeded expectations. Service was excellent, room was comfy. We will definitely stay here again when in the area. An added bonus was being surrounded by The Great Smokey Mountains. Very fun trip.m

"Good motel"

5
18/04/2017

We had a very nice stay. The lady who checked us in was very nice ,helpful and pleasant. Housekeeping did a great job and breakfast was good. Didn't like the overnight front desk man. He wasn't very pleasant and check out was very confusing.

"Was not satisfied with my stay"

2
17/04/2017

Toilet backed up twice in two days. Small gravity flow toilets. They should be power flush. Too much noise from the second floor. It woke me up multiple times through out the night. No handicap designated parking.

Michael P, Manager at BEST WESTERN Mountainbrook Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guest in future. We apologize regarding noise from the second floor. In future please let us know if there is any issue when you are staying and we will take care of it right away.

"Not impressed with town or best western"

2
14/04/2017

Bad advice from Asheville visitor center to go to Maggie Valley. Stayed in Best Western which is next door and shared by micro hotel. Drove into town from blue ridge parkway - town looked washed up. Found Best Western - asked girl at desk for somewhere to eat. She says -don't know -never been out to eat! Room smelled of dingy old smoke. She offered another room but likely the same cos big biker rally town. Overall room was ok but needs remodel and fresh air - can't open windows. Pool was being grinder - so concrete dust everywhere. Next day drove to Town of Cherokee - wish we had stayed on that town. Beautiful, clean and full of things to do. I would not recommend Maggie Valley or Best Western.

Michael P, Manager at BEST WESTERN Mountainbrook Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guest in future. We are in process of renovating our pool so it can be ready when we open next month.

"Clean, comfortable, limited breakfast, not bad, but nothing special"

3
14/04/2017

The non smoking room had a faint smoky and musty smell. Do not stay here if that will bother you. The king handicap room was very clean though and the decor and furnishings seemed new. The bed was comfortable and linens seemed clean. The shower had a decent water flow which was nice. Everything worked as it should - bath fixtures, refrigerator, TV, lamps, etc. Breakfast experience was horrible as they ran out of food and even coffee every day and seemed annoyed when asked to restock. The dining area is very small and couldn't accommodate everyone there.

Michael P, Manager at BEST WESTERN Mountainbrook Inn, responded to this review
Your business is very important to us and we value your feedback by telling us what you liked, what you did not like about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in future. We hope to see you again soon.

"Disappointed"

3
12/04/2017

Second time to stay here, two KSNS rooms/ seniors. Were placed upstairs with no elevator or inside stairs. Had to drag our luggage upstairs in the rain and snow flurries. Rooms were full of smoke smell, asked for NON-SMOKING rooms. Breakfast area was NOT large enough for everyone to eat, had to go to another place. There was only one employee on site, handling everything, not a good experience, would not reccommend this facility.

Michael P, Manager at BEST WESTERN Mountainbrook Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guest in future.

"Maggie Valley for Megan and Dillan's wedding"

4
11/04/2017

Pleasant we had a great time the Hotel was a little far away but we made it work the hotel staff went out of their way to make our stay as pleasant as possible. We travel with our dog the facility was very accommodating

"Great couple vacation"

5
10/04/2017

The hotel was great! We will def be back!! The rooms were nice ! The employees were friendly! It's in a great location. Easy to get to! The internet was awesome and the outside appearance was great! I'm already ready to go back!

"Our Stay"

4
28/03/2017

This Best Western was in a very nice location. Everyone was very nice and helpful. We will be staying there again. There was eating and some shopping within walking distance or you could sit outside in the rockers and enjoy the view, visit with other guests, or just chill in your room. We really enjoyed our stay.

"Comfortable, Clean , Nice staff"

5
28/03/2017

This is an older motel but they have done EVERYTHING to update and make it nice. Very clean. Friendly staff The only negative we could find was noisy upstairs people but we forgot to leave a fan on for noise, so that's on us! I have a very bad back and the bed was great!

"Simple mountain inn"

5
28/11/2016

This hotel is a simple mountain side inn, but it is well kept. The rooms are immaculately decorated and kept. The staff is polite and professional. If I return to this area, I will consider this inn again.

"Nice Surprise "

4
11/11/2016

We booked a quick getaway and had no idea about Maggie Valley. The price was good and the reviews were good so we thought why not. We were pleasantly surprised our room was updated and clean. The only complaint was road noise which couldn't be helped. The employees were all very nice. On Saturday we were going to Joey's Pancake House but the line there was long so decided to just get breakfast at the hotel. We were glad we went back to the hotel we had waffles and eggs and sausage and it was free. There breakfast bar had just about everything a person might want. I would recommend this hotel.

"Beautiful area"

5
05/11/2016

Friendly staff, rooms were clean, looks to be well maintained. Breakfast was sufficient. Very beautiful location in the mountains. We got there late at night because of delays so didn't get spend a lot of time in the area, but were satisfied with the time we spent. There looks to be a lot to do in the immediate area just wish we had time. It was late fall and a lot of businesses were closed for season, so not much to do when we left town in the morning.

"Great Motel. Friendly people."

5
03/11/2016

We always stay at this motel when we travel to the Cherokee area. They are always very friendly and helpful. The pet friendly rooms are clean and neat. The pet outdoor area is nice.They have an outdoor pool, an indoor, heated pool, and an enclosed hot tub.

"nice stay"

4
01/11/2016

I have stayed here a few times and find it good. Rooms have been clean, fairly up to date, and comfortable. There is a Free breakfast, and is good for the price, free. Parking is good, and is centered for easy travel for local trips to many mountain attractions . Price is OK, considering the amount of visitors to this beautiful area in North Carolina

"birthday celebration"

4
31/10/2016

very nice hotel steps were scary and breakfast was not very good but over all the good location makes the other things tolerable. Girl when we checked in was very nice and helpful. bed was good. we will stay at this hotel again but i would not bring kids to this hotel.

"Fall leaf peeping"

3
26/10/2016

A Tues nite stay and the price of $130 plus tax to equal $144 was not what I expected. Nice enough room but everyone checking in at our time frame, between 2-5 p.m. were put on the 2nd floor. No elevator and we were all over 60, some with bad knees and hips. We asked for the AARP discount but it was not applied. Comfortable room and bathroom. Chairs on the balcony. Ice machine downstairs. I asked if all lower level rooms were booked and was told yes, but that was not true. We talked to some folks that checked many hours after we did. Maybe they save the bottom rooms for people travelling with dogs, I don't know. The continental breakfast was lacking and stale sweet rolls were terrible. We tried one with coffee and after one bite threw it away and headed to a place for breakfast. It was quiet and clean and the beds were comfortable. Way over priced.

"Good location, clean room"

3
23/10/2016

Basic older roadside motel with rooms facing street. No real public area. Good. Rooms have been renovated. Nice decor, comfortable beds, very clean. If your primary criteria is a safe, clean room then this motel fits. Refrigerator, microwave and coffee in room. Not so good. Tiny breakfast area, about four tables in the registration area. Continental breakfast plus waffles, no hot items. Space is so small and crowded, it was difficult to maneuver even to get coffee. If breakfast is important to you, it may mean eating in your room. Plenty of options. Three kinds of fresh fruit, cereals including instant oatmeal, muffins and breads, boiled eggs and yogurt.

"Clean and Comfortable"

5
23/10/2016

We stayed two nights in this motel. We had family members stay in two other rooms as well. The next morning we all talked of how comfortable the beds were and how clean the rooms were. We all will stay here again.

"dirty carpets"

3
23/10/2016

Nice people,but the carpets were very dirty. They hotel was very quite,close to the places were we wanted to go to. Had a small pet with us,she was also ok with the stay.The beds were great.Water pressure was also good.

"Still a best deal in the area"

4
21/10/2016

Stayed at this motel a couple years ago so we booked a night again on a recent trip. They are friendly, efficient, clean rooms and this time some updates have been done. The property has a pool and hot tub, free breakfast and is located on the Main St. through town. We had a room on the second story, no elevator, but our room faced the mountains and we were able to watch the sunrise in the morning and enjoy the view, fall colors, over our first cup of coffee. The rates are very good, the beds are super comfortable.

"Nice Place"

5
20/10/2016

The rocking chairs outside each room are a special touch. All the people working there are very nice and the breakfast was great. It is convenient to shopping, restaurants, other things to do. Our room was in the back area of the inn and it was very quiet.

"Maggie Valley"

4
20/10/2016

It was convenient to restaurants and shops. Short drive or casual walk. This time of year was beautiful. The fall colors were so rich on the mountains. This was my first time visiting this area. I would return and consider staying at this Best Western location. I would also be happy to recommend it to friends and family.

"Clean, well-appointed room with a view!"

5
17/10/2016

We stayed at three hotels during our Smokey Mountain honeymoon, and this was by far the cleanest, most comfortable of our rooms. They have clearly been recently remodeled. Breakfast was excellent (waffles, sausage, eggs, cereal, coffee, etc), staff was helpful and attentive, and the location was super convenient. If we stay again, we will ask for a room that is upstairs and in the front, so that we can better enjoy the gorgeous view!

"Pleasant surprise in Maggie Valley"

5
17/10/2016

The accommodations were lovely! Attractive, comfortable, very updated with granite counters and stylish sinks. I loved the shower unit, a complete until installed without grout and caulk that always seems to attract mildew. The colors were pleasant, and décor was relatively new, and beds very comfortable. For a fast breakfast, there was quite a variety of hot and cold items., Will certainly consider staying there again when in the area.

"Excellent hotel, great view, very clean"

5
15/10/2016

Came in late at night and needed a last minute hotel. This place is great. The view of the mountain is awesome, people are very friendly, the rooms are clean and comfortable and just a great atmosphere. Would definitely come back maybe next time without the kids so we can use the hot tub

"Wonderful place to stay. "

5
15/10/2016

The rooms where really nice. I loved that each room has a pair of rocking chairs to sit and enjoy the view. Want to give a shout out to Ashley the night desk clerk, she was absolutely adorable and helpfull. Truly enjoyed our stay. They also accept dogs.

"Love this hotel!!!!"

5
12/10/2016

We went to Maggie Valley for the Mustang car show on Oct 1, 2016 and stayed at this hotel for one night. This is one of the best hotels that we've stayed in...ever!!!! The room was excellent....the carpet was fresh and clean, the vanity and bathroom were beautiful and had a window that overlooked the pool(that looked amazing but we didn't try it out because the weather was a bit chilly), the beds slept better than at home and the location was awesome!!!! Rocking chairs outside our door and a beautiful view of the mountains!!!! If we are able to go to the show next year or any other time we visit Maggie Valley we will definitely be a repeat customer of this Best Western Mountainbrook Inn!!!! I HIGHLY recommend this hotel to everyone!!!!

"Nice hotel variety of free b'fast items"

5
12/10/2016

This Best Western is conveniently located to many restaurants and a great coffee shop. The rooms where pleasant, very comfortable bed. A nice variety of hot breakfast items,including eggs, sausage and pancakes.

"Awesome Experience"

5
11/10/2016

Clean rooms, outstanding service with receptionist and housekeeping staff. Plenty of choices for breakfast. Beautiful hotel with an awesome view. Pet friendly and convenient parking. You will not be disappointed.

"Comfortable"

4
08/10/2016

This Best Western appears to be recently updated. Very clean, grounds (especially in the back) were pretty and well maintained! Rocking chairs are provided outside each room. Very clean, complimentary soaps and shampoo, etc. were nice. Sound was not a problem, we could not hear people talking in next rooms or walking upstairs! It is pet friendly, but we were not traveling with our pet. Price was reasonable and staff were professional and helpful!

"Comfy,and Friendly"

4
05/10/2016

We tried a new place on this visit to Maggie Valley, just for a different perspective, and we were quite happy. Although the first room we were given smelled of smoke, and it was clearly designated as a non smoking room, we were quickly and politely given another room in the same quiet area of the hotel that we had advance requested. The beds gave a restful sleep, the location in the back of the hotel had 2 rockers at the front door that overlooked montains, and we were close to the indoor hot tub, which was well maintained. We didn't do the breakfast as we are great fans of Pops Grits, a great place quite close by. We'd stay here again, the price was right, the location was convenient, and the facility was clean and welcoming.

"Nice for an overnight stay in Maggie Valley "

4
04/10/2016

Very warm welcome by front desk. Hotel right on main street in town. We asked for a first floor room and they did accommodate us. The hotel was full. They gave us a room in the building in back of main building. No view but quiet! Rocking chairs outside. Ice machine was close by. Area for breakfast was not though. So if you don't like a lot of walking back area not for you. Our room had great beds and a separate area for sink. There was a microwave & refrigerator. TV on small side but ok. There was a table & 2 chairs. Only problem with room we had was dog barking for 2 hours straight. Can't believe people are so inconsiderate. They probably went to a late dinner & left dog in room. Annoying! Breakfast was ready when we got there. Sausage, scrambled eggs, waffles, oatmeal & other assorted items to include fruit, cereal, etc. Coffee was hot! You also could take a continental breakfast to go. There were a number of bikers staying here but no extra noise like someone had noted previously. Everyone seemed very nice & cordial. We got up early so we could head to Cataloochee to see Elk & explore. This was close & only a short drive. All in all a nice place for a short stay. Our only request is to upgrade lighting. With all the new led light bulbs available it is a must today. Our reading lamp bulb burnt out which we reported at check out.

"Clean and Comfy"

5
01/10/2016

Mountainbrook Inn is clean, beds are comfy, staff is professional and caring. Grounds were clean and well cared for. Breakfast was nice and well stocked. Lots of travel advice and maps available regarding local interesting sites. Dog friendly!

"A very good stay"

5
12/09/2016

40 couples on 40 motorcycle trikes were no problem for these folks. Our rooms were always clean, the owner furnished a propane grill for us to cook out on, and the wooden rocking chairs placed two to a room were a nice finishing touch. The room rates were average for the area. I plan on staying again next year.

"Relaxing couple of days"

4
12/09/2016

With Maggie Valley being part of picturesque North Carolina, you must go and participate in the activities to hiking to golf to shopping. The mountains are beautiful this time of the year and the folks just wonderful

"Great place to stay"

5
11/09/2016

Great value for money. Breakfast available, swimming pool nice and clean as were the rooms. From New Zealand we enjoyed the rockers out side our rooms. House keeping was excellent. Rooms were always cleaned and tidy. Walking distance to town and restaurants Thanks

"No way "

1
09/09/2016

Decent place fair breakfast Not going back - simple reason one pot out of coffee second one with one cup left mentioned to guy behind counter this morning and he could NOT be bothered to start another pot - left several of us with no coffee

"great place to stay"

5
09/09/2016

We were very lucky to be able to get the last room open here on labor day week end. The price was a little more because of it being a Holiday week end. The room was great,the beds comfortable. We were more then happy with every thing the staff couldn't be more helpful. Would stay here again.

"Nice "

5
06/09/2016

Rooms r clean, bathroom is small, the beds was squeaky, breakfast was average carb breakfast waffles, yogurt, scrambled eggs, English muffins, you get the idea. With the sports bar being next door made up for everything. I would stay here again

"Best Western Maggie Valley"

3
06/09/2016

The location of the hotel is great. We had a enclosed trailer and they made room for us to park. The staff was great and very helpful in recommending places to eat, and any events going on. We have stayed here several times, and plan on staying in the near future!

"Newly renovated"

5
31/08/2016

1night on our way home. Very clean, very friendly and breakfast included. The bed are brand new with tags still on them, very high off floor, more pillows than I could use. The bathrooms are small, lots of counter space and a desk with 2 chairs. The night got cool out so we sat outside the door, they have 2 rockers there. Not much of a mountain view from front door or back window. We would stay again. Lots of shopping and mom and pop restraunts.

"Wonderful setting great hotel"

5
26/08/2016

Reasonable prices, good restaurants within 2 miles either direction, all in all a great stay. Near enough to Cherokee for Casino or 1 hour away from Bryson City for Great Smokey Mountains trains. The views from the hotel are excellent, the Mountains hold you in their hand

"All around Perfect hotel"

5
20/08/2016

The staff at this hotel is awesome. They are incredible on every level! So friendly, so kind and they really know the area. The rooms are updated and clean in this particular property. The bathroom sinks are vessels!! The room was spotless. Great parking. Guest pool and indoor hot tub. Nice view. In the middle of everything Maggie Valley has to offer. You may find another hotel equal but you won't find one any better than this Best Western!

"Love staying at the Best Western Mountainbrook Inn in Maggie Valley NC"

5
18/08/2016

Have stayed here at the Best Western Mountainbrook Inn many times over several years. Have always been met by friendly staff that have always made my stay a good one. The rooms have been remodeled and they are always clean. Location has great views of the mountains. I'm looking forward to the next trip this fall when the leaves change. And I plan on staying at the Best Western Mountainbrook Inn.

"Loved it"

5
18/08/2016

A great hotel in the heart of Maggie Valley. Great service, clean, very nice accommodations. Highly recommend. And it's pet friendly! There are shops and restaurants all around to walk too. Perfect location.

"our anniversary 13th"

5
17/08/2016

we enjoyed the pool and all....just noisy from upstairs loved the breakfast. I love the beds and the staff. the convenience to the bar next door to shopping and eating joints. mattresses slept so good

"nice stay"

4
16/08/2016

pool and hot tub clean the service was great they cleaned room fast they left coffee beds were comfortable noise was not there great parking would stay on my next trip bw great hotels country wide use them the most

"Rooms ok. Staff...not so much."

2
15/08/2016

Staff is apparently not capable of properly updating information into their computer system. We asked them twice to update our contact information and they did not. We ended up leaving a very important item in the room and they were unable to contact us to let us know because they had failed to update our info. Luckily we caught it ourselves but still suffered a major delay in our travel. When confronted about the issue the hostess was very rude.

"A pleasant surprise!"

4
10/08/2016

Our room was very clean and roomy. It had a microwave and a small refrigerator. We had a comfortable two night stay with a wonderful night's sleep. On a very hot summer night , the air conditioning had no trouble keeping the room cool. The location of the hotel was in the center of town and the rocking chairs outside the doors provided a great place to watch the bikes and admire the beautiful mountain scenery. Breakfast was adequate with eggs and sausage at well as waffles and all the other continental breakfast items. The only problem I had was the small room in which breakfast was served, almost as it was an after thought during construction.

"good value"

4
08/08/2016

The Maggie Valley BW provided good value. It is not luxurious, but quite acceptable. Rooms and hotel area were updated, clean, and quiet. The bed sagged a bit in the middle but was fine despite that. Staff was always very helpful. We would definitely return.

"Very busy weekend"

4
05/08/2016

We arrived during a time when most hotels were booked due to a large festival in town. I was originally concerned about potential noise and cleanliness and was proven wrong. The staff was great, the room was clean, and we slept very comfortably. There are many restaurants you can walk to.

"Great View, Great Staff"

4
03/08/2016

Rooms are clean, staff is very accommodating, there are healthy choices available in the free breakfast, and the view is amazing. Every time I go to Maggie Valley this is where I stay. I look forward to another week-long stay next year.

"Wonderful!"

5
03/08/2016

The Best Western Mountainbrook Inn in Maggie Valley, NC, has been wonderful for our motorcycle rallies the past 4 years I've been attending. They are inviting, pleasant, and even nice enough to offer towels for everyone to be able to clean our bikes after rides in the area. The breakfast provided is an added perk to the clean, comfortable rooms.

"Great place to stay"

5
02/08/2016

For the past five years our group has stayed at Best Western Mountainbrook Inn in Maggie Valley. The hotel is clean and affordable - the staff is friendly and courteous - the hotel is located close to restaurants and shops. Highly recommend this hotel when you visit Maggie Valley -

"SERR"

5
02/08/2016

I have stayed at this hotel for a seven day period each time for the last 5 years and enjoy my stay each time, and I plan on coming back next year as well. It's clean, comfortable and is always a pleasant experience.

"Relaxing and pet friendly"

5
01/08/2016

Very friendly staff, rooms very nice, and we were able to enjoy bringing our dog. Enjoyed the pool as well! This hotel is very convenient to all of the sites and right in the middle of town. We really enjoyed our stay.

"Great Stay!"

5
16/07/2016

I felt that the hotel offered Great service. The surroundings were absolutely beautiful tucked away in the mountains. There is many sites and adventures to take, excellent access to shopping and everything that you may need to have a great time! The areas seems safe! I was told that there were 2 hospitals in a close vicinity. Don't speed through the town. The police are watching. The food and restaurants are great in the area. Make sure to visit Wheels Through time and Cherokee casino.

"Nice hotel and beautiful view!"

5
13/07/2016

This is a nice, older, hotel but well maintained. Rooms were very clean, beds were extremely comfortable, with a refrigerator. The view outside the door was the best though. You open the door and you see the mountains right on the other side of the street. The breakfast was the usual continental but with sausage and hot eggs. This is a beautiful valley and a nice hotel to come back to after enjoying the Great Smoky Mountains and the Cherokee Indian Reservation. Would definitely stay here again.

"Nice view!"

5
08/07/2016

Nice hotel!!! Definitely would stay here again... AWESOME view of mountains!! Nice Clean rooms..nice pool and hot tub! Great place that lots of bikes stay! Lots of nearby shops and restaurants..friendly staff..

"nice place with good service"

5
04/07/2016

Clean, good breakfast, very good service. Gave us a discount when they made an small error. No problem getting more towels. Very hot shower (important to me). Served breakfast past the cutoff time and there was plenty of all choices.

"Been here dozen times, great for Bikers"

4
04/07/2016

Located about midway in Maggie Valley, located next to a very good watering hole and restaurant. WiFi good, great pool, awesome hot tub, breakfast good but I recommend going to Country Vettles. If you are motorcycle ask for the front building and downstairs. You can literally set in a rocking chair and put your feet on your front tire! Always someone outside willing to talk about the awesome rides there are in this area! My only complaint here is sometimes a little pricey.... But it's clean, hot water and friendly staff.

"Very clean"

5
30/06/2016

Spent two nights here and found the hotel to be very clean. Plenty of fresh paint and even the parking lot was freshly resealed. Beds were comfortable but just a little squeaky and the A/C worked great after hot days on the bike. Hotel was within walking distance of a few restaurants.

"Maggie Valley"

4
28/06/2016

This is a very nice motel, good parking, pet friendly, nice guest laundry. Had a nice spot for the dog and the grounds were well maintained. Very quiet as we were on the backside of the motel, away from the main road. Had a pleasant sitting area with table to work on the computer and plan the next portion of our trip.

"Stay away from Best Western Mountainbrook Inn, Maggie Valley NC"

2
26/06/2016

Hotel is overpriced and the staff showed that they do not care about the returning customers. I needed to stay an extra night and the cost went up almost 25%. Value for what I paid was insulting. This Hotel is outdated and not worth what I paid. They charge what I would spend on a 4 star hotel in a large city. Just unbelievable that they can charge this amount for what the state of this hotel is in.

"Comfortable Hotel in the Maggie Valley, NC Area"

3
22/06/2016

This is a decent hotel in the Maggie Valley area. The rooms were a little dated, but we just used it to spend the night before riding our motorcycles to the Tail of the Dragon. For a one night stay, it was not too bad.

"Disappointed"

3
20/06/2016

After seeing so many 4 and 5 star reviews for this hotel, we were really disappointed. The room smelled!!! It had a damp, moldy smell the whole time we were there, even after keeping the room door open for an hour each morning. The carpet is FILTHY. We gave our kids a bath, then within 30 minutes of them running around the room in their bare feet, their feet were BLACK. Every day we had to get extra towels from the desk. The maid failed to replace the number of towels she removed from the room. (We even left a tip) There is no exercise room. Breakfast is the same every day. (Lets mix it up a bit)

"Great Exprience"

5
19/06/2016

Newly renovated hotel in Maggie Valley, NC Would highly recommend this hotel for staying. The beds were wonderful, very clean room with all the amenites you could ask for. The check in was very efficient, housekeeping efficient, and check out very smooth. The location is great and close to the Conference Center, at Lake Junaluska, and to Harrah's Cherokee, and to the ski slopes. Several eating places near by Maggie Valley and Waynesville.

"Good Quality Chain Motel"

4
15/06/2016

When I go to Maggie Valley or Waynesville, I always check out this lodging option. It is not a luxury motel, but one that is always crowded. It is also one that is friendly and well-kept. Every year when I go back for a conference in the area the desk clerk calls me by name and welcomes me back. That's rare for a chain motel. The room are standard but clean and comfortable. The TV remote is always in a sanitized sleeve which I have never seen before. The location is great for everything in Maggie Valley and the price is very reasonable. I would recommend a second floor room as it gets you off the parking lot level. If you want a big breakfast I would recommend that you go to a nearby restaurant.

"Came back again after a few years."

5
15/06/2016

I don't know how to start this review off. Overall the receptionist was very friendly and our visit was fine till the end of our last day here. I got burned on my legs in the shower j yelled for my wife to help me cuz the water was so boiling I could not reach to turn it off. Well she turned it down took a while for it to cool down and then all of a sudden the water pipes began to make all kinds of noise the ceiling came down in our room. Iam not trying to make this place look bad but I feel kind of disrespected and insulted for the $18 they gave me off for my room and got a email for a discount on the next stay. I don't think they understand how bad my legs hurt from that hot water!! Overall this is a nice hotel maybe they have a lack of maintenance on the facility.

"Stay in Maggie Valley NC"

4
07/06/2016

Nice shower head, bed was nice, and the rocking chair were very nice outside. The breakfast was small danish's, bagels, small muffins, milk, juices, sausage, eggs, coffee, oatmeal, grits, apples, and bananas.

"Nice place to stay"

5
05/06/2016

I was here only for overnight. The room was clean and updated. Beds were very comfortable. Breakfast was also very good with a wide selection. Staff was helpful at check-in and checkout. I would stay here again on a return trip.

"Nice"

4
03/06/2016

We stayed here overnight on our way to Gatlinburg. Our room was very nice, much roomier than I had expected. Front Desk service was very good. Breakfast was good. The usual fare. They did have a toppings bar for yogurt/oatmeal which I thought was cool but some of the toppings (granola, coconut, raisins) looked like they had been there a long time. Decided to pass on that. Overall, a very pleasant stay. Would definitely stay there again when passing through.

"Nice"

5
01/06/2016

It is a nice hotel!! Great view of the mountains. Bed was comfy. We didn't hear the other guests coming in and out of their rooms so that is definitely a plus. The breakfast was decent but there isn't much room in the dining area.

"Motrcycle Friendly"

5
27/05/2016

I stay here often due to the cleanliness of the rooms and the friendly staff. Nice area and the location of the hotel is good to go just about anywhere. Close to a number of restaurants and shops.. the most important part for me is you can park and see your motorcycle.

"Customer Service Satisfaction "

5
21/05/2016

My husband and I always stay here while in Maggie Valley, a few times a year and I wanted to compliment their front desk customer service, especially Sebrena! There was an issue, totally unavoidable, and she did not hesitate to correct the issue! It assured our continuing to recommend and stay with them on future trips! Good job!

"Overnight in Maggie Valley"

4
18/05/2016

Friends and I were touring the mountains and hit Maggie Valley about sundown. The hotel was in very good shape, very clean and well appointed room. They offered free breakfast bar with the usual fare, but it was adequate. Several restaurants within a few minutes walk or drive. We ate at the local Mexican restaurant for dinner which was good. double room was less that $90/night.

"Improved between stays!"

5
17/05/2016

We frequently come back to WNC for family visits and other reasons, and this hotel is well-situated in Maggie Valley to visit Cherokee and Swain County as well as Haywood County. We stayed here last Thanksgiving, and the minor issues we had last time were resolved by the time we came up for summer.

"Excellent hotel and great location"

5
02/05/2016

This was my third stay at this hotel and everything was great as usual. Sabrina at the front desk made check in and check out a pleasure. The rooms are spotless and the included breakfast is very good and filling. The hotel is located close to the Blue Ridge Parkway and the Wheels Through Time Motorcycle Museum, and all of the things to do in Maggie Valley. The price is right also.

"Decent stay in the mountains"

4
20/04/2016

As a member of the Harley Owners Group, I frequently stay at Best Western properties which has a program with HOG. Bike owners are looking for a clean, quiet place to stay with bike parking in front of your room. This BW property offered all of that. Given this is low season, there were plenty of first floor rooms with parking at my door. There is nothing special about this place, no great amenities or look. Though it is situated along side the major road, I did not hear much road noise and was never awoken in the middle of the night. What it gives you is a clean room, comfortable bed and is close to restaurants and attractions such as the Wheel Through Time museum. What is attractive is the reasonable price. When I return to Maggie Valley, I will book this place again.

"Wonderful Hotel"

5
18/04/2016

Fantastic location. This hotel is close to places to eat, museums and local shops. The staff was extraordinary and made me feel like part of their family. I would go out of my way to stay at this hotel again.

"Love this place"

5
17/04/2016

This is our 2nd year staying here while we travel down south. It is beautiful! The staff is friendly and the rooms are beyond clean. I swear there is a pillow for every comfort level on the bed waiting for you. We will keep coming here, guaranteed!

"Maggie Valley"

5
13/04/2016

Convenient location with clean, nicely furnished, large rooms. Desk staff was friendly and helpful. I found the price very competitive for the area. We'll will return to this property the next time we visit the Smoky Mountain NP.

"Exceptional accommodations & staff service at a bargain price!"

5
09/04/2016

Great service at check-in from Jonathan. He also was very helpful when I was booking my next visit to the area in a few weeks. He is very professional, courteous, and friendly. Ashley assisted me with the check-out/check-in from using points to paying room rate. She was also very professional and friendly. eager to help...very proactive. The bed was extremely comfortable and super clean including the mini-fridge and microwave. Bedding also crisp & clean. The room was very well accommodated & comfortable. I especially like the upgraded rectangular bathroom sink! I always check the hvac filters and look at the coil fins. I was very pleased to find clean filters and perfectly clean coil fins. About 80 % of hotels I stay fail this inspection. Considering the quality of the accommodations, the center of Maggie Valley location, and the exceptional service, the $62.99 weekday rate is not only a true value, its really a bargain. Kudos to the owner on his operation!

"Top Notch in My View"

5
08/04/2016

Fantastic location in Blue Ridge Mountains! Very close to the mountain parkway, places to eat, and local shops. Real nice view from porch chairs outside the room. Staff was courteous and helpful both at check in (guy) and check out (gal). Room was more than comfortable and roomy. Slept well and enjoyed a nice warm breakfast before leaving. Thanks!

"Museum stay"

4
04/04/2016

We stayed here overnight to go to Wheels through time museum. We weren't sure we're to stay so we drove around and found this place. It was very nice and the young lady at the front desk was nice and informative. It is in a picturesque area. The breakfast was nice. I would recommend staying here .

"Two night stay"

4
28/03/2016

We were pleased with our stay at this Best Western. We wanted to stay in an area between Cherokee and Asheville and this suited us perfectly. The rooms were clean and the beds comfortable. The breakfast had enough selections to keep us satisfied for 2 mornings (waffles, bagels, fruit, etc). We stayed in a building behind the main hotel and it was quiet.

"Pleased"

4
28/03/2016

We were passing through and needed a pet friendly place to stay. Was very pleased that the room was non smoking and pet friendly. The beds slept very well and the room was very clean. Will log this hotel in our travel book.

"Great Hotel"

5
28/03/2016

Stayed 3 nights. Was an alternative to Baymont and Harrah's. Convenient to Cherokee casino. We enjoyed our stay. The staff was friendly and helpful. Breakfast was fine. Enjoyed the waffles. The only issue was (not related to Best Western) many restaurants were closed and not scheduled to reopen until April 1st.

"No drama town, no drama hotel."

5
21/03/2016

If you're looking for a quaint, clean, hospitable hotel in the sleepy ski town of Maggie Valley, consider this Best Western. Easy parking, complimentary breakfast, clean rooms, and helpful staff is what we were looking for and that's exactly what we found.

"Great place!!"

5
07/03/2016

We loved our stay here. The room was big and looked very nice. It was very clean. The staff were very helpful and friendly! They have great pet friendly rooms, too. Would definitely recommend this motel to anyone who wants to stay in the Maggie Valley/Cherokee area.

"great stay for the price"

5
22/02/2016

this is the third time we have stayed and every time has been great. Near the slopes and kids get free ski lift. The breakfast is good and rooms are extra clean. For the cost this was a great deal. I would recommend to everyone.

"Quick ski trip"

4
20/02/2016

We stayed here one night. It's an older place but has been well maintained and renovated. The bathroom is on the small side and still has the old set up of the sink being on the outside. The beds were comfy. The room has plenty of room is you need to bring a pack n play. Breakfast is on the small side but I left full. For the price it fits nicely. I'd happily stay here again.

"BW Mountainbrook Maggie Valley NC"

4
08/02/2016

every time we go skiing to North Caroline we stay at this hotel , very clean . staff is very friendly , clean rooms , and breakfast in the morning . oh and is very close to Cataloochee which is the main reason we go to Maggie Valley , I would definitely recommend this hotel to others , thank you .

"Nice Hotel for the money. Great value."

4
08/02/2016

It appears that most hotels in the Maggie Valley area were built years ago - some have been maintained much better than others. The Best Western has been upgraded and remodeled. Guest rooms are clean, new carpet, granite bathroom counters, upgraded shower/bath, comfortable beds, etc. They have an indoor/covered pool and hot tub. A limited continental breakfast is also available. I stayed here with a ski group with my kids. Would highly recommend. 20 minute drive to the ski area.

"Quick Ski trip"

4
08/02/2016

This Best Western exceeded my expectations for a motel in a little mountain town. It was clean, safe and nicely appointed. My only gripe was that the beds were hard. There was a good variety for breakfast.

"Great location, great service"

4
08/02/2016

Located in a great spot close to the Cataloochee Ski Lodge. The service was excellent and great continental breakfast was included. Great overall experience for our first stay in Maggie Valley. I would definitely recommend this hotel to others and plan to come back soon!

"Family snow tubing vaca in maggy valley "

5
13/01/2016

Nice quite hotel. I loved the FREE breakfasts: eggs sausage waffles yogurt muffins bagels pastries cereal milk coffee.. yumm... there was a heated pool and jacuzzi next door that you are allowed to use. Room was clean, sheets and pillows were clean. I had to asked for new sheets on the pull out couch because I guess whoever was sitting on it maybe was eating on the couch and crumbs had gotten down in the couch but that can be expected. Other than that it was perfect 4 a comfortable, nice, safe place to sleep and it was great for the budget too.

"Good stay"

3
04/01/2016

Got a king bed. It had a couch, microwave, and fridge. Room was clean. Overall stay was great, just had to get used to opening up to the outside. Heard street noise, but that was expected. It was very close to ski resort, that was a bonus!

"Great dog yard"

3
15/12/2015

Maggie's valley is always a great place to visit, this time we stayed at the Best Western And we were not disappointed with a moderate hotel with a dog yard. All of the dog lovers are on the ground floor and in the back together. This area is large enough our puppy was extremely happy after our long drive to be able to run and romp.

"Very nice !"

5
05/12/2015

Very nice place to stay. I stayed the first night in Waynesville because I didn't know the area. Went skiing at Cataloochi ski area, which is about 10 minuets from hotel. Property is very clean. The remote was even in a "fresh bag". I found the bed to be very firm, almost to the point of being hard.

"Maggie Valley, NC"

5
01/12/2015

Nice hotel, friendly staff, clean, quiet room. Heat was great, not noisy like some places. Bed very comfortable Close to highway, but quiet. Nice restaurants nearby, lots of shopping in town. Would definitely stay here again

"We Enjoyed Our Stay"

4
30/11/2015

We were booked for 4 nights over the Thanksgiving holiday, our daughter lives close by. As it turns out my daughter did not have any water at her place so we showed up at the last minute and asked if we could possibly have another room for my daughter and her friend. They not only got her a room, they got her one right next door to us! The staff was just so friendly and helpful, from the front desk to the housekeeping services,everyone did a spectacular job. Our rooms were great! The beds were very comfortable with four pillows on each one. The bedding was so soft and our duvet was quite heavy. Sadly it never got cold enough for us to really enjoy them properly but that is on mother nature. The bathrooms were just fine, plenty of towels and space. We were on the back side on the second floor. I wish there had been an elevator but using the stairs helped me keep up my lucky streak of not gaining weight on vacation. My husband and I never made it to continental breakfast but everyone in my daughters room said it was really good. There were restaurants aplenty within walking distance, lots more within a five minute drive. Also lots of little shopping strips, antique stores, potters and country crafts. I would definitely book this hotel again. We had a great time.

"Duped"

2
29/11/2015

We attended a wedding in Maggie Valley and this motel was listed on the invitation. Online the rooms looked modern and nice but in reality this is an old motel that has been flipped. The furniture and bedding have been updated but this is still an old motel room with a tiny bathroom, old AC, slow plumbing, and tiny bathroom fixtures. The mattress was cheap, uncomfortable and noisy. Most of the rooms face a busy 4-lane highway. If you stay here, be sure and ask for a top floor and a quieter room in the back of the hotel. The exterior was not tidy nor well kept. Breakfast was very minimal. It was served in the very small lobby of the motel. The staff was not friendly, courteous or accommodating to not only us but we observed to other guests as well. Another guest in the wedding party stayed one night and checked out early due to his noisy downstairs room and discomfort. Our local wedding host suggested Smoky Falls Lodge down the street if we wanted to check out. Also, the Maggie Valley Country Club 2 bdroom condo's were lovely if you have a larger group. This room was not worth the $89 AARP rate we paid. It was adequate for our wedding stay but I would not stay here again. We used to trust the Best Western brand in choosing a hotel but we were very disappointed that they would allow this motel to be part of their franchise. Be aware that alot of the Maggie Valley motels are old like this.( We saw Boyd Mountain Log Cabins that also looked very nice). Good luck.

"Mountainbrook Meets Approval"

4
29/11/2015

Housekeeping and staff are effective and cordial, though I do not recommend coming one hour early or they will charge you a fee. Overall room quality is good, with most amenities and wi-fi being available. Our only complaint is that beds were a bit firm and it forced us to sleep in separate queen-size beds. Some neighbor noise drifted in, but it was Thanksgiving. Their breakfast was consistently good, though they lacked a toaster when I stayed.

"Great place in nice small town "

5
27/11/2015

Made several motorcycle trips to the Blue Ridge Mountains. My friends and I have have stayed at the Best Western on a few occasions and have always returned after trying other places. The Hotel is also clean and the staff is nice. Maggie Valley is a nice place to relax after a day on the mountain road. Small and quiet. Just don't wait to late to eat dinner. Town shuts down early and you'll have to go to the Subway, which is ok.

"Maggie Valley Visit"

5
12/11/2015

This is a very nice motel that is conveniently located in the heart of Maggie Valley with nice views. The rooms are nice and clean and appear to be newly decorated. Very friendly and pleasant staff. Efficient check in and check out. Definitely would stay there again.

"Awesome place to stay!"

5
10/11/2015

always stay at this Best Western when traveling in this area. Staff is so nice and helpful. Rooms are always clean and spotless. Beautiful mountain views and quiet. Very tranquil. Very close to a wonderful gift shop...Cabbage Rose. A must-visit gift shop.

"Great, safe, grassy yard for kids"

4
07/11/2015

This 2 story hotel has lots of Little pieces that make for comfort in a recently refurbished hotel. You can have street facing rooms or a back side very quiet room to sit in your rocker and experience the mountains. You can plug your electronics in at the base of the bedside lamps. That is a convenience I cherish. The grassy yard protected on 4 sides is a perfect place for children to chase, play, and move around. The breakfast has everything you expect well displayed. The front desk staff was young and did their job. They do read their reservation requests and pay attention to assign you your requested comfort. Location was right in the middle of the strip for coming and going.

"Visiting Maggie Valley and Cherokee, NC"

5
02/11/2015

Excellent location. Convenient to everything in Maggie Valley and a beautiful drive to Cherokee which was only approximately 20 miles (give or take) away as well as a lot of other towns in the same general vicinity. It's an older building (as most are in the area) but it has been well-maintained. Our bed was super comfortable too. We stayed one night as it was a quick trip to the mountains, but be equally as good for a longer stay. Highly recommend staying here.

"Pleasant Stay"

5
01/11/2015

This is our second time staying at a Best Western. I was very pleased with our stay. Rooms were big. Nice wake up from their showers with a massage feeling. For sure we will be turning for another stay.

"Great Value for the Price"

4
31/10/2015

This is not the Taj Mahal by any means, but a nice motel for the price. Room was clean and comfortable, bath worked well, breakfast filling, and staff helpful and polite. We got a good quiet rest each night - even on the bottom floor - after sightseeing, which was all we wanted. Enjoyed and would stay here again!

"Always a Great Stay!"

5
30/10/2015

I love staying here. Let me list the reasons...... It's in Maggie Valley The beds are awesome The rooms are very clean The pillows are the best! The breakfast is good Jonathan and Sabrina are awesome! We stay here every trip and have never been disappointed.

"Great hotel"

5
26/10/2015

If you are visiting Cherokee or Maggie Valley, NC this is an excellent choice. The location is in downtown Maggie Valley and very convenient to both Cherokee and Asheville, NC. The view is beautiful. The staff was very nice and helpful. We stayed in a "pet-friendly" room. It was very nice. Very clean and smelled great. There is a great pet walking/excercise area in the back of the hotel away from the road and traffic. This was the second time that we had stayed here, and will go back if we are in the area again. We have stayed in 20 or so of the local hotels and cabins in the area over the last 25 years, and this is one of the best. Heartily recommend this hotel to anyone.

"Great affordable hotel"

4
17/10/2015

We have stayed lots of times at Best Western in Maggie Valley...Prices are great, top floor rooms are wonderful...Bottom floor rooms are way too much noise, all times of the night & early morning !!! Never had any problems there on top floor, ran into few minor problems this last time with plumbing issues as well.

"Decent hotel"

3
12/10/2015

This is a good hotel, nothing fancy. The room was clean and it fits into the Maggie valley scene. The breakfast was actually pretty good. No complaints at all but it is what it is. It is a quaint setting and the chairs outside the room are a nice touch but know the mountain view is across the street.

"Nice place"

5
03/10/2015

Although the we only stayed one night, the service was great,the people were friendly,the breakfast was great, and it's biker friendly.we stayed here to see the Wheels Through Tme Museam and enjoyed our short stay with Best Western.

"Fall Cycle Riders"

4
03/10/2015

Great location for motorcycle enthusiasts, excellent amenities, clean and comfortable rooms, bathrooms also clean and remodeled, continental breakfast is ample and filling, cost basis on the high side even with a group rate.

"Not Bad for the Price or Location"

4
02/10/2015

It's definitely not a 4 star property in terms of motel - a 2 or 3 star, but it's well above what I expected. Wifi was decent, better than some locations and bigger and more expensive chains. The bed was ok. I've had better and many worse. The room a/c did have some trouble getting cool - had to crank it to max cold to get much cooling. The room comes with a fridge and microwave. They've tried updating the sink, but it's an above counter bowl that didn't seem to fit in. The faucet was also a bit loose. The same for the shower, but it did have good pressure and temperature. The bathroom is very tiny with a small round toilet instead of the larger oblong toilets in most chains. There was a vent which was nice that many newer properties don't have. Breakfast was limited with yogurt, cereal, and breads. The hot items were eggs I skipped and sausage patties that were ok. If looking for a place to stay, I wouldn't hesitate to stay here again.

"The Best in Western North Carolina!"

5
30/09/2015

I'm a repeat customer at this property. The rooms are always very clean and the staff very friendly. Everything is well kept and this Motel offers a great value for the price. It is very motorcycle friendly with guests like myself that appreciate a good place to stay while on vacation. There is a good sports bar next door with decent food and good service which is very convenient.

"Fantastic place to stay"

5
28/09/2015

This motel is fantastic, very clean, rugs, paint all the decor is fresh and new looking. The staff was very pleasant and was at the same time efficient. We rented a handicap room on the ground floor . It was large and clean. The furnishing's were like new, the bed was fantastic not to soft and not to hard. The bathroom was large the tile and grout sparkling clean. We had a quite two days, from our room we could not hear any highway noise at all. Every room had two rocking chairs outside and we spent a lot of time enjoying the weather and rocking. The breakfast area was clean and fresh, the food while nothing special was delicious . The menu ranged from waffles to eggs, sausage as well as cereal, muffins, juice coffee etc.