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Best Western Hotel Pacific Inn, Vernon

4.0/5  - basé sur 292 notations.
4790 34 Street, V1T 5Y9, Vernon, Canada - See map
Best Western Pacific Inn - Welcome to the Best Western Pacific Inn in the beautiful Vernon, British Columbia! The Best Western Pacific Inn is ideally located in the center of Vernon. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Enjoy easy access to the heart of Okanagan Valley when staying at our modern Vernon BC Hotel. The Best Western Pacific Inn is your hotel of choice for a last-minute weekend, business trip, or extended stay in the area. We cater to families, groups, and singles alike with a wealth of amenities and services that will make you feel right at home during your skiing, golfing, or wine touring adventure. Relax in one of our clean, modern, and stylish rooms designed with granite countertops and furnished with premium Serta mattresses. Full size refrigerators and microwaves are available but all of our standard rooms are furnished with a mini-fridge. Our full kitchen suites are equipped with pots, pans, dishes, and other supplies to make meal prep in the comfort of your suite as easy as possible. Enjoy a meal at our restaurant and drinks with friends and fellow travelers at the cocktail lounge. We make it easy to keep up with your healthy lifestyle by providing access to our exercise facility open from 7 a. m. to 10 p. m. Our fitness room is equipped with weight machines, treadmills, a stationary bike, elliptical, and a universal gym. Enjoy extended stay amenities when you’re planning a longer trip in the area. We offer guest laundry services from 6 a. m. to 10 p. m. We also have a business center available if you need to take care of business while you’re on the road. Our friendly front desk staff is available 24 hours a day to ensure you enjoy your stay and can coordinate shuttle service and meeting facility reservations if needed. Book now through bestwestern. com or call our toll free line at 1-855-758-1800.

Best Western

Hotel Pacific Inn

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
based on 292 guest reviews
NOTE ISSUED
Excellent
123
Very Good
119
Average
30
Poor
11
Terrible
9
REFER TO NOTICE
Business Business
55
Couples Couples
106
Family Family
83
Friends getaway Friends getaway
15
Solo travel Solo travel
16
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Friendly Staff"

5
21/10/2018

The rooms are clean and comfortable. The Staff are friendly and helpful. The hotel was in a convenient location to shopping and Tim Hortons. The food in the restaurant was fantastic every time that we ate in there.

Best Western P, Manager at Best Western Pacific Inn, responded to this review
Dear Guest, Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to give us a great review. We appreciate your loyalty to our brand. Sincerely, Navi Gill

"Nice clean place to stay"

5
15/10/2018

We have stayed here 3 times now and our stays are always pleasant. The hotel is new and well appointed. We had lots of space in our room and everything worked well. Although we did not use it this time, the attached restaurant, Rickey's, is a nice option.

Best Western P, Manager at Best Western Pacific Inn, responded to this review
Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to give us a great review. We appreciate your loyalty to our brand. Sincerely, Navi Gill

"Lay over"

4
08/10/2018

The hotel was really easy to find and just a few minutes from everything. The staff was really personable and helpful. Room was clean and up to date as well as fully stocked. Beds were comfy and area surrounding hotel was really quiet.

Best Western P, Manager at Best Western Pacific Inn, responded to this review
Dear, Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to give us a great review. We appreciate your loyalty to our brand. Sincerely, Navi Gill

"Stay here, you're gonna like it."

5
16/09/2018

We stayed for two nights with our little dog. Great modern hotel with spacious, clean rooms and friendly staff. Ticked all the boxes for us and would definitely recommend it. Convenient to many amenities including the Casino.

Best Western P, Manager at Best Western Pacific Inn, responded to this review
Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to give us a great review. We appreciate your loyalty to our brand. Sincerely, Navi Gill Manager Best Western Pacific Inn

"Excellent, Moden hotel"

5
14/09/2018

Everything was great, friendly staff and convenient location. Near by Casino ( which was unfortunately closed earlier ). Shopping mall centre and all kinds of restaurant.Will definitely will stay there

Best Western P, Manager at Best Western Pacific Inn, responded to this review
Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to give us a great review. We appreciate your loyalty to our brand. Sincerely, Navi Gill Manager Best Western Pacific Inn

"Clean"

5
11/09/2018

Clean and comfy rooms with an accommodating staff. It's my favourite place to stay in Vernon. The restaurant on the main floor is decent but there is many in the vicinity. The casino is a 2 min walk away. The noise from the highway is almost nil.

Best Western P, Manager at Best Western Pacific Inn, responded to this review
Thank you for your great review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to give us a review. We appreciate your loyalty to our brand. Sincerely, Navi Gill Manager Best Western Pacific Inn

"Great Stay"

5
11/09/2018

Loved my stay at the Best Western Pacific Inn. The staff were great - when I checked in it was quick and painless. They upgraded me to a larger room which was great as I was on business. When I didn't have shampoo in the morning they were quick to bring up. Ate dinner and breakfast at the Ricky's in the hotel, great service both times.

Best Western P, Manager at Best Western Pacific Inn, responded to this review
Thank you for your great review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to give us review. We appreciate your loyalty to our brand. Sincerely, Navi Gill Manager Best Western Pacific Inn

"Down there hair"

3
28/08/2018

We love Best Western because we know the beds will be comfy and the rooms will be clean but this one left us disappointed. Our first room had a broken toilet and the carpet hadn't been vacuumed. They moved us to another room with no problems but the second room wasn't that clean either. As usual, the bed was comfy but I hope they clean things up cause there is nothing worse than finding someone else's down there hair, in the bathroom sink .

Best Western P, Manager at Best Western Pacific Inn, responded to this review
Thank you for your review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are truly sorry as room was not clean properly, I can now take this to my housekeeping department to find out why exactly happened. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Navi Gill Manager Best Western Pacific Inn

"Family Time"

4
27/08/2018

We booked a number of rooms in this hotel for a family get together. The accommodations and staff were great especially when we needed to make changes. Having access to the pool in the property next door was great for the kids. The only downside was the onsite restaurant - Ricky's. We tried three night straight to be served dinner but were turned away.

Best Western P, Manager at Best Western Pacific Inn, responded to this review
Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We are truly sorry for restaurant services,We will definitely pass your comment to their management. Thank you again for taking the time to give us a review. We appreciate your loyalty to our brand. Sincerely, Navi Gill Manager Best Western Pacific Inn

"Very nice"

5
23/08/2018

Booked in here with Air Miles. Given a very nice room. Staff was very friendly and helpful. Some traffic noise from street, but that's to be expected when located on busy road. Would definitely stay here again.

Best Western P, Manager at Best Western Pacific Inn, responded to this review
Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to give us a great review. We appreciate your loyalty to our brand. Sincerely, Navi Gill Manager Best Western Pacific Inn

"Unfriendly staff, dirty floors"

2
21/08/2018

Way over priced !! When I made my reservation my quoted price was approx. 134.00 which I was fine with. When checking out the final bill ended up being 179.00 and we did not use any other amenities.There are so many hidden taxes they don't tell you about, what is City Tax Destination ???Never heard of that one ! And after paying this amount of money...NO breakfast included, you are expected to buy your own. This place is a total rip off !!! Will not be using this hotel again !!

Best Western P, Manager at Best Western Pacific Inn, responded to this review
Hello, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are truly sorry for lots of taxes, but there is no hidden tax. City Tax is Accommodation tax and this is for All over BC.That goes to provincial Government. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

"Very Nice Hotel!"

5
20/08/2018

Very nice hotel inside and out, good location, close to restaurants and shopping, very nice rooms and decent prices. Restaurant at hotel is also very good! I highly recommend this hotel to stay at if you are passing through Vernon!

Best Western P, Manager at Best Western Pacific Inn, responded to this review
Thank you for your great review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to give us a review. We appreciate your loyalty to our brand. Sincerely, Navi Gill Manager Best Western Pacific Inn

"Clean, good price and good service!"

5
19/08/2018

We stayed just 1 night near the beginning of August. There was my husband and I, and our 15 yr old daughter. We were in town to see family, so we really just needed a safe comfortable place to sleep. Check-in was very quick, staff was friendly. First impression of the hotel and room was good... clean and modern. We had a room on the 2nd floor, had 1 king bed and a queen pull out. The king bed was comfortable, a little on the firm side. The room was well equipped with a mini fridge, hair dryer... all the necessities. I liked that there was an extra mirror with counter outside of the bathroom, so my daughter and I could both get ready at the same time! My husband went to the lobby in the morning to get the complimentary coffee, it was fresh, and quite good. The only thing to make note of (depending on your length of stay and reason for visit), is that the hotel isn't in an area where you're going to walk to much of anything, however It's a quick drive to restaurants, the lake etc. The night we stayed, we had a good sleep, not a lot of noise. Guests: Please be aware that not everyone gets up as early as your children like to run down halls! It's rude, please stop it, thanks! (This is not speaking of just this hotel, but pretty much every hotel we've been to in the past 10 years or so) Overall, it felt like good value.

Best Western P, Manager at Best Western Pacific Inn, responded to this review
Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We are truly sorry for noise from kids, and really appreciate for your patience. Thank you again for taking the time to give us a great review. We appreciate your loyalty to our brand. Sincerely, Navi Gill Manager Best Western Pacific Inn

"Very comfortable hotel"

5
19/08/2018

While in Vernon on business we stayed at the Best Western Pacific Inn, in Vernon. The hotel is very nice. The staff were helpful and kind. Our room was clean and spacious. There was of couch and coffee table, so we weren't stuck sitting on wooden chairs. There was a desk as well. The bed was a king size, and man was it comfortable (firm). Breakfast was not included but they offered a voucher for $5.00 off at the attached Ricky's Restaurant. You also got 15% off for other meals. We took advantage of this. No surprises here. I would definitely stay here again and would highly recommend it to you all!

Best Western P, Manager at Best Western Pacific Inn, responded to this review
Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to give us a great review. We appreciate your loyalty to our brand. Sincerely, Navi Gill Manager Best Western Pacific Inn

"Excellent"

5
15/08/2018

The decor is excellent and everything is new although starting to show the wear and tear from a busy summer. It was easy to check in and out. The lobby is spacious and classy. The staff could use some more confidence but they are friendly although hard to understand as everyone has an accent. The restaurant while much improved still has serious issues to work out. I would personally like to see the smoking area moved further away from the lobby doors as it was difficult unloading with smokers there. I can't imagine all the people with breathing issues who park in the handicap spots appreciate having to unload luggage and walk by smokers either. With all this said it is a lovely hotel and I will stay again.

"Good location, really comfortable business class rooms"

4
14/08/2018

Very comfortable, quiet rooms. They've improved their tv reception which used to be an issue. Good location, close to the casino, restaurants, the highway, the grocery store and all the things you need. The only disappointment is that there isn't a breakfast included.

Best Western P, Manager at Best Western Pacific Inn, responded to this review
Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to give us review. We appreciate your loyalty to our brand. Sincerely, Navi Gill Manager Best Western Pacific Inn

"Price was Right"

4
14/08/2018

As a family 5 we have trouble finding hotels that can accommodate us at a reasonable price. We loved the suite we had, and the kitchen had everything you would need. The staff weren't overly helpful with information but we were only there one night so it wasn't a big deal. The Ricky's restaurant on site is definitely not the best we've been to. I would recommend the hotel but not the restaurant.

Best Western P, Manager at Best Western Pacific Inn, responded to this review
Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.We are truly sorry for inconvenience for our staff as well as Restaurant services. Thank you again for taking the time to give a review. We appreciate your loyalty to our brand. Sincerely, Navi Gill

"Well priced and updated rooms"

4
11/08/2018

My family and I typically visit the Okanagan every other year. My in-law travelled with us so we needed a place that can accomodate 6 person (3 adults and 3 kids). The room had 2 queen beds, a sofa bed and a kitchenette. The hotel looks like it's been updated fairly recently, only thing that looks dated is the carpet. Staffs are helpful and nice enough to answer a few questions I had about the area. They provided a breakfast voucher for 2 which we never used as there are 6 of us and we can make breakfast in the room. Hotel is close to groceries as well, about 5 min drive. Only thing my kids was disappointed because there is no pool in the hotel though you can use the pool at the adjacent hotel owned by another company.

Best Western P, Manager at Best Western Pacific Inn, responded to this review
Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We are truly sorry for inconvenience for pool. Thank you again for taking the time to give us a review. We appreciate your loyalty to our brand. Sincerely, Navi Gill Manager Best Western Pacific Inn

"Lots of Traffic Noise"

2
11/08/2018

Lots of traffic noise on the corner of 2 busy roads 48th Ave. and highway 97. A lot of big truck and motorcycle traffic! It started at 5 A.M and did not end until midnight. If sleep is important choose another hotel. Also 6% destination city tax added to bill no valid explanation given for charge?????

Best Western P, Manager at Best Western Pacific Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am sorry for inconvenience for Noise from out side as well (BC taxes) it was Destination Marketing Fee and that is accommodation tax it is all over BC. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

"Perfect except for parking "

4
07/08/2018

I stayed 2 nights over the August long weekend. The staff were wonderful, service fantastic, the hotel overall was spotless and my room was very comfortable. Perfect, in fact. My only criticism, and one that was a real problem for me was the lack of parking. Each evening when I returned the lot was full. Not a single parking space available. I had to park quite a distance down a dark, unlit street and walk a fair way to get to my room. As a woman travelling alone in a town I am not familiar with, this was a big problem for me. There are two hotels that share a parking lot. There is no way that this small lot could accommodate every guest of both hotels and it baffles me as to why this wouldn't have been designed to accommodate vehicles and account for both hotels being at full capacity. Besides the parking issue, everything else was fantastic.

Best Western P, Manager at Best Western Pacific Inn, responded to this review
Dear Dianna Fors, Thank you for your review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are truly sorry for inconvenience for parking a lot, Being a lady I can understand of this frustration. Defiantly I will be in touch with ownership I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Navi Gill Manager Best Western Pacific Inn

"excellent place to stay"

5
31/07/2018

well located with easy access from both sides of the city of Vernon , very clean, reasonable rates ,friendly staff ,would definitely stay again although it would be nice to have a continental breakfast,

Best Western P, Manager at Best Western Pacific Inn, responded to this review
Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to give us a great review. We appreciate your loyalty to our brand. Sincerely, Navi Gill Manager Best Western Pacific Inn

"Fantastic stay at an excellent hotel"

5
26/07/2018

Everyone greeted us with enthusiasm and smiles and everyone was very, very helpful. We had a very enjoyable stay at this hotel. The location worked very well for us as well. Excellent place to stay.We enjoyed our stay immensely!!!

Best Western P, Manager at Best Western Pacific Inn, responded to this review
Thank you for your great review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to give us a great review. We appreciate your loyalty to our brand. Sincerely, Navi Gill

"Very nice hotel"

4
23/07/2018

We had a suite for the 4 of us and it was nice. We had a kitchen and small living room. Staff was excellent and very friendly. Small but nice gym. Very clean rooms. Air conditioning worked well and we were here when it was 42 degrees Celsius. Would stay here again. Only thing is kitchens could be stocked with a few more utensils for cooking. Also carpet needs restretchiing. Cleaning staff were very good.

Best Western P, Manager at Best Western Pacific Inn, responded to this review
Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We are truly sorry inconvenience for carpet, trying to fix As soon as possible. Thank you again for taking the time to give us a feedback. We appreciate your loyalty to our brand. Sincerely, Navi Gill

"Comfortable bed!"

4
22/07/2018

Our room was very clean with a amazingly comfortable bed. Room was a good size with a great shower. However, we faced 48th avenue and traffic was busy and loud. I recommend to book a room facing the parking lot on the other side of hotel. It might be quieter.

Best Western P, Manager at Best Western Pacific Inn, responded to this review
Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.We are truly sorry for noise from outside traffic. Thank you again for taking the time to give us a great review. We appreciate your loyalty to our brand. Sincerely, Navi Gill

"Family Trip"

4
12/07/2018

Had an amazing time with family. Wonderful and friendly staff!!! Would have been 5 if they had their own amenities, pool, breakfast etc. Overall enjoyed our stay. Clean, decent rooms and courteous staff!

Best Western P, Manager at Best Western Pacific Inn, responded to this review
Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to give us a great review. We appreciate your loyalty to our brand. Sincerely, Navi Gill

"Next to busy intersection and a truck stop.Shares park lot with another hotel."

2
01/07/2018

Parking is ridiculous. Many narrow lines labelled small car but rest are tight anyway. Was common to see trucks taking up two spots. Lot is between and shared by two major chain hotels. There is no continental breakfast etc as found in other Best Western. A Ricky's Grill attached just off the lobby so a $5 voucher is given. Two frayed towels and crepe paper toilet paper a couple signs of penny pinching. Won't be back.

Best Western P, Manager at Best Western Pacific Inn, responded to this review
Dear, Thank you for your review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are truly sorry for inconvenience for the parking, We do apologized on behalf of the other issues, definitely will look in to that. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Navi Gill

"Comfortable stay"

4
14/06/2018

Convenient off the highway. Stayed 2 nights. Very comfortable room and quiet ac unit. Good fitness centre which also has some free weights. Coffee in the lobby. No included breakfast but an attached Ricky's grill. You get a discount coupon to have breakfast there. I had a bad experience last time so went elsewhere. Very nice front desk staff. Very good visit and I'll be back again.

Best Western P, Manager at Best Western Pacific Inn, responded to this review
Thank you for your great review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We are truly sorry for restaurant services last time,We will definitely pass your comment to their management. Thank you again for taking the time to reviewing us. We appreciate your loyalty to our brand. Sincerely, Navi Gill Manager Best Western Pacific Inn

"Good Clean Hotel"

4
12/06/2018

We stayed here while in Vernon. The staff at check-in were quick & professional. The rooms are nice and very clean. They have a Ricky's Restaurant which is attached to the hotel which was very convenient. Plus the hotel gives each person a $5 Off voucher for your meal at the restaurant. Over-all this is an excellent choice for a hotel in Vernon.

Best Western P, Manager at Best Western Pacific Inn, responded to this review
Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to give us great review. We appreciate your loyalty to our brand. Sincerely, Navi Gill Manager Best Western Pacific In

"Very nice hotel"

4
10/06/2018

Lovely hotel, good location. The rooms are very nice and both the bed and the pillows are very comfortable. The front desk was very pleasant and helpful. We were each given a $5.00 voucher for breakfast next door at Ricky's which was very much appreciated

Best Western P, Manager at Best Western Pacific Inn, responded to this review
Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to review us. We appreciate your loyalty to our brand. Sincerely, Navi Gill

"Awesome"

5
02/06/2018

Great place to stay. My only complaint would be the internet service was horrid. I was in the room farthest from the lobby but others in our party closer found internet fine. Enjoyed the coffee bar being available through out the day.

Best Western P, Manager at Best Western Pacific Inn, responded to this review
Thank you for your review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are truly sorry for Internet services, internet server was down that day and it has been fixed now. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Navi Gill Manager Best Western Pacific Inn

"Good stay in Vernon"

4
01/06/2018

We stayed for two nights. Our room was on the 3rd floor and faced the car park. We were directly across from the elevator but this did not cause any issues. The room was comfortable. The hotel is a little out of town so you will need to drive or get a taxi if you fancy eating out downtown. For breakfast, there is a Tim Hortons and McDonalds five minutes away by car. One minor complaint, we had used the in room coffee maker and a mug on our first night, this was not cleaned/replaced when the room was made up.

Best Western P, Manager at Best Western Pacific Inn, responded to this review
Thank you for your review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are truly sorry for dirty coffee maker.I can now take this to my housekeeping department for all future guest. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Nice Hotel"

4
31/05/2018

Very clean and great staff. The location is very convenient. The only complaint I have is that the doors need to fit better to be more sound proof. People coming down the hall were very loud and disturbed me numerous times.

Best Western P, Manager at Best Western Pacific Inn, responded to this review
Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Definitely we will look in to the doors. Thank you again for taking the time to review. We appreciate your loyalty to our brand. Sincerely,

"A nice hotel and staff"

5
30/05/2018

Checked in early - not a problem. We tried to hook up the wireless and couldn't connect, but the staff took it on (almost like a personal challenge!) and got it working. Front desk was also very helpful with different directions that I needed. It's been a while since I saw staff go the extra mile like this staff did. Great price too, compared to the other hotels that are in the same vicinity. Highly recommended.

Best Western P, Manager at Best Western Pacific Inn, responded to this review
Dear Jeffrey Scribner, Thank you for the great review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Navi Gill Manager Best Western Pacific Inn

"$500.00 Hold on $135.00 Room"

1
30/05/2018

Checked into this hotel last week. Unsmiling woman at check in desk informed me a hold would be placed on my credit card and presented me with the debit machine to authorize the hold. I was surprised to see they wanted to put $250 on my card for the $135.00 room. When I objected, the woman told me to "take it or leave it." When I asked to speak to the manager was rudely told that person was not available. Tired after our journey, we checked in but I was not happy with the hold. Then imagine my delight and surprise the next day when I checked my credit card and discovered an additional hold of another $250 had been put on my card. So now $500 for a $135 room. Totally unacceptable. Contacted Customer Service and heard NOTHING. Filled out survey which arrived in my inbox and heard NOTHING. (On same trip, stayed at a Marriott property which put on a hold too: 160 for a 135 room.) Guess I'll stay at a Marriott next time in Vernon. Oh, there's one right down the street from the Pacific Inn!

Best Western P, Manager at Best Western Pacific Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

"Nice Clean Hotel, Reasonable price"

5
28/05/2018

Lovely staff at check in and check out. Our room was nice and clean and quiet. Beds were comfortable and the room met all our needs. There was complimentary lemon water and coffee and tea in the lobby which was nice. Great for an overnight stay when travelling.

Best Western P, Manager at Best Western Pacific Inn, responded to this review
Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Navi Gill

"Everything was excellent"

5
25/05/2018

Brand new hotel with guest laundry, fitness center, friendly staff. Was all good for my trip. Plus I visit my friend there as well. There's no Continental breakfast but offered Ricky's Voucher instead which is ok. We will definitely stay there next time when we going to Vernon.

"If you want breakfast stay elsewhere."

2
21/05/2018

No buffet, just a $5 discount at the attached understaffed restaurant. Long wait, grumpy staff cold food, not a staff problem - a management problem. Room clean, comfortable and quiet and housekeeping service was good.

Best Western P, Manager at Best Western Pacific Inn, responded to this review
Thank you for your review regarding your recent stay at our property. We are truly sorry for restaurant services,We will definitely pass your comment to their management. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to give us review . We appreciate your loyalty to our brand. Nai Gill

"Vernon visit"

4
13/05/2018

A very well appointed facility. The staff were courteous & helpful throughout. Rooms were well appointed, clean and serviced appropriately. Enjoyable stay, it will be my `Ìnn of Choice`should I revisit Vernon.

Best Western P, Manager at Best Western Pacific Inn, responded to this review
Thank you for your review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are extremely sorry about vending machines and just wanted to make sure in regards there was a plug issue and we have same prices in pantry as vending machines. There is no where ownership involved in that case. Again, we are truly sorry for the inconvenience. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. . Sincerely, Navi Gill Manager Best Western Pacific Inn

"Family trip"

4
05/05/2018

Only advice I can give is to request a room not facing Silver Star Rd. The traffic starts flowing really early and can get quite loud. The quieter rooms face the parking lot and will give you a quieter sleep.

Best Western P, Manager at Best Western Pacific Inn, responded to this review
Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Navi Gill Manager Best Western Pacific

"Another great stay"

4
05/04/2018

We have stayed at this property numerous times, always a positive stay. This time we were in a kitchenette room, great room. Staff was helpful and friendly. Would recommend this hotel and will stay here again next time we are in the area

Best Western P, Manager at Best Western Pacific Inn, responded to this review
Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerly Navi Gill

"Hotel not bad, restaurant horrible"

4
04/04/2018

The rooms were clean and nice, this I liked, minus the very fragrant soaps and lotions as they were an issue for me. The staff very mostly nice but got lots of info wrong, did not know how to do many things or live up to what they told me they would do and just did not have the top professional image although they tried. I might consider another stay here but the restaurant Ricky's is very much lacking good servers and in my opinion hurts the hotel. I ate there 4 meals as nothing was in walking distance and every meal the service had severe multiple issues. Many customers I could see where also upset and having issues and I was told they just fired all the staff and rehired a month ago. They forgot my order one meal, forgot me altogether another meal while I sat and watched then seat and serve others, could not make change when all I had was a$50 and my meal was $30. You can't get a drink or coffee refill and that is only the beginning. I told the hotel staff when asked about my experience and they tried to make it better for me on my last stay by talking to the restaurant but I watched others get extremely poor service and mixed up orders and a bunch of nonsense while they tried to please me but it still felt mechanical and not great service. They are easy to find and right on the HWY. I am allergic to dogs and that is all I saw was dogs every time I came in or out or off the elevator. The tubs are extremely slippery and they should provide bath mats. It was quiet both nights I was there which was pleasing. The wake up call was 35 mins late and the clock was not set to the correct time. Loved the flavored water on the first day but during the week it never got changed and same with the coffee as it was empty one morning, I was promised new would be made but never was. Just past the entrance has lots of seating and is classy, would be great for large groups.

"Nice Hotel"

4
02/04/2018

Nice hotel. Nice staff. Clean rooms & comfortable beds. Nice & quiet on the fourth floor. Only drawback for us was no complimentary breakfast and although you get a $6 credit for breakfast every morning at Ricky's attached restaurant, it's not that good. Would possibly stay here again.

Best Western P, Manager at Best Western Pacific Inn, responded to this review
Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Navi Gill Manager

"Great service! Nice rooms and clean!"

5
08/03/2018

Great hotel! Nice staff! Very clean rooms! Modern, comfortable and would highly recommend. Easy drive to Silver Star! We really enjoyed our stay and this is our go to hotel in Vernon! We will be returning here.

Best Western P, Area Manager at Best Western Pacific Inn, responded to this review
Such a wonderful review, thank you very much for spending your night with us ! We look forward to welcoming you back :))

"Trade show"

4
25/02/2018

Nice hotel, we had deliveries for the trade show sent there and they handled them great. Lovely king room. New everything and close to everything. We will come back. Unlike most best westerns there was no restaurant and therefore no breakfast included. .there was a brand name restaurant attached where you get 25% off if you staying at the hotel. Staff were great, helpful anolite

Best Western P, Area Manager at Best Western Pacific Inn, responded to this review
Hi frankfJ7773WA, It was a pleasure having you here at our property! Will see you again soon :)

"Review of our 38 days winter stay"

5
24/02/2018

The suite was just what we were looking for: Clean, comfortable, spaceous and the room service was excellent. It even featured kitchen areas so that we could cook for ourselfs. The hotel offers also a nice quiet restaurant with a variety of delicious food. The hotel staff was very friendly and accommodating to our needs. We are already looking forward to our next stay.

Best Western P, Manager at Best Western Pacific Inn, responded to this review
Dear Elisabeth D, Thank you for completing this review reflecting on your stay you had with us at our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Navi Gill Manager Best Western Pacific Inn

"Great service, comfortable rooms"

4
12/02/2018

We had to stay an extra night in Vernon after not being able to fly into our ski lodge due to weather. They were able to accommodate us well. In fact it seems the best way to get the best deals is to go in the night you want to stay and talk to them then and there. We were able to get a room for their cheapest rate. Which was only $20.00 more then the crappy hotel we were at the night before. We had a comfortable quiet night, we could hear some traffic noise, but that should be expected considering the hotel is at a busy intersection. We did eat at Ricky's for convenience , the dinner was a disappointment. We also ate again for breakfast since we were given a $6.00 credit for the meal. Unfortunately the breakfast wasn't very good either and it didn't stay with me long, I had to rush to the bathroom 30minutes after leaving the hotel. I'd for sure stay here again, great service, comfortable rooms. But I wouldn't eat at Ricky's again.

"Comfortable and convenient stay"

5
25/01/2018

We spent one night prior to heading to Silverstar. The hotel is conveniently located for a quick trip to the ski hill. On the 4th floor the room was quiet even though we faced the main road and the 97. The room was clean and comfortable, bedding was great. We ate supper at Rick`s grill (attached to hotel) and we had a good meal reasonably priced. The hotel does not offer breakfast but offers a discount coupon for the restaurant. We would stay at this hotel again.

"Great accommodations for those travellers that work on the road."

5
21/01/2018

I've had a very pleasurable experience at the Best Western Pacific Inn. Friendly professional staff, clean, quiet and comfortable rooms. Parking is never a problem and the location is great and easy to find. Highly recommend this hotel if you're in the area.

"Awesome! "

5
21/01/2018

Zero complaints! The service, cleanliness and amenities at this hotel were perfect! We arrived at noon and our room was ready. Snack bar in the lobby with toiletries or other items you may have forgotten was easily accessible and convenient. Staff was efficient and friendly. Would recommend to anyone.

"Pleasant and assuring stay during an emotional time"

4
04/01/2018

We chose this Best Western because of our previous positive experiences we've had at other Best Westerns; it was also a convenient place that was close to the Vernon Hospital where my husband was scheduled for surgery early the next morning. Having an extended check-out time was very helpful for me while I had to wait for my husband to get through his procedure. It was also nice to have a restaurant attached to the hotel for ease of meals.

"A very pleasant experience."

5
27/12/2017

Hotel and staff get my kudos. Pleasant and helpful while displaying a high level of professionalism at check in makes it nicer for a weary traveller. Will definitely stay here next trip thru Vernon. Highly recommend!!!

"Review"

3
21/12/2017

This BW hotel is clean and well located. The room was comfortable. There is no complimentary breakfast however a small deduction is available if you use the restaurant in the hotel. There is no recognition of military service in the pricing system. The road noise is loud as the hotel is at the junction of a major street and highway.

"Great stay"

5
20/12/2017

Great stay! Excellent fitness center. This is a great location close to everything. Very friendly staff :) It's a newer hotel and the rates are very good, there is no breakfast included. You receive a 6.00 voucher for the Restaurant instead.

"Vernon Canada Best Western recommended"

5
12/12/2017

We selected the hotel for 2 weeks during our house renovation, because we needed a kitchen. The room was excellent, with separate bedroom and living-room. Also we were given daily vouchers for the in-house restaurant, which made this an excellent deal. It was a little short on small items like a corkscrew, so bring such essentials with you!

"New Property"

4
11/12/2017

Nice décor and new property that is very clean. Rooms on the road side of the hotel (north) are very noisy early in the morning with truck traffic, recommend parking lot side if you are a light sleeper.

"Breakfast"

4
30/11/2017

Hotel does not give free breakfast but has a $6 coupon for meals at Rickie's over priced and not hot so so service in Restaurant. Hotel itself very pleased with accommodations. feel they should find a better place for their meals.

"Overnight in Vernon"

4
23/11/2017

I travel extensively for business and whenever possible look for a Best Western property. This trip saw me overnight in Vernon bc in one of those properties. The hotel is fairly new and was spotless throughout. The greeting was professional and my reservation was ready and awaiting my arrival, the rooms are well appointed with above average furnishings and a very well appointed bathroom. There is an attached Ricky's restaurant and lounge which is easily accessed through the main lobby. The business room rate compares favourably to other properties. I highly recommend this property.

"night away"

4
18/11/2017

decided at the last minute to stay in Vernon and like the appearance of the hotel. Upon entering the lobby we were acknowledged right away even though she was busy with another guest. The whole experience was pleasurable and we will definitely stay again. Even though this hotel is on the highway, we weren't disturbed by highway noise, so had a good nights sleep.

"Disappointed as a Best Western Customer"

1
14/11/2017

2 weeks ago my wife and I had planned a road trip to Vernon B.C. Unfortunately I came down with a severe flu and had to cancel our trip and return to our home in Nelson B.C. My wife called Best Western in Nelson to explain our situation.We were told that there was nothing that could be done and we would have to pay the full amount because we had not called earlier which was the case but I did not get sick until that morning. This past summer my family had used various Best Western Hotels to stay at 8 times on a trip across Canada and were pleased with the service and accommodation. As a regular guest we were disappointed to be charged the full room rate for the room which we did not stay in.I will think about using other places to stay in future.

Best Western P, Guest Services at Best Western Pacific Inn, responded to this review
Good Morning! I would like to apologize that you were not able to make it for your booking a few weeks ago and you had to cancel last minute. Due to our system and online bookings, reservations do need to be cancelled outside of the 24 hour window of the arrival date. We are very sorry that you were unable to make it for your stay and had to call the day of arrival to cancel it. Due to the system and company policies it is standard that all last minute cancelations are charged if it is within those 24 hours. Since you were only able to call 7 hours in advance, we were forced to charge the full amount. I believe you talked to the manager herself, and she did confirm that a $50 credit towards your next stay would be provided. This can be used anytime in the next 12 months. If there is anything else we can help you with, please do not hesitate to let us know. Thank you and have a wonderful weekend! Chelsie Guest Services Best Western – Pacific Inn Vernon BC.

"Excellent experience"

5
23/10/2017

Friendly outgoing staff and management always a pleasure to deal with. Very accommodating feels like home. Recognized reward program and willingness to go out of their way to find the perfect room for my stay.

"Clean and Comfortable stay"

5
19/10/2017

The Hotel was easy to find, right off of 97, Upon entering the staff was friendly and our room was ready as well as the check in paperwork so check-in was quick. The room was furnished and organized well, and was very clean. The décor was pleasant and comfortable. The lobby was comfortable and coffee, tea and water were available. I will definitely choose this hotel again, if we venture back to Vernon.

"EXCELLENT ACCOMODATIONS"

5
16/10/2017

Great Place to stay with great informative staff. Very clean and comfortable and full breakfast served that's included. The location is great and the staff told me about the double points bonus which I knew nothing about.

"Great Place For Our Thanksgiving and Family Birthday Trip"

3
16/10/2017

Hotel was very conveniently situated for our famiy get together and generally good value. The room was approprieate considering the price, The internet connection was on the slow side, which was the issue.

"Great Stay"

5
11/10/2017

Great stay, easy access to the hotel from the main highway, which provides good access to points throughout the north Okanagan Valley. Hotel is also close to a good variety of restaurants and shopping, many within easy walking distance. Entrance to parking area needs to be repaired

"Loved this hotel and city "

5
10/10/2017

Friendly staff greet you at check in. The room clean and comfortable. Had great sleep in comfy bed. Will definitely be back when returning to this wonderful city. The attached restaurant was an added bonus especially with the coupons from the hotel.

"weekend stay"

5
09/10/2017

Best Western is a great place to stay.. The staff are friendly and helpful. The rooms are clean and well kept..The restaurant was very clean. The service was efficient and friendly, the food was very good. The washrooms in the restaurant were well maintained.

"Relaxing place to stay"

5
09/10/2017

Excellent service and accommodation. No concerns. Beds comfortable. Cleanliness of hotel was evident. Great daily maid service Top floor location very quiet. Parking lot entrancehad one hole that was unavoidable only complaint.

"Terrible Sleep here!!"

1
04/10/2017

We stayed for 2 nights and it was hell. Forget about getting a good nights sleep here as this hotel is located facing an extremely busy road exiting hwy 97. If you enjoy cars and loud souped up trucks with exhausts blasting by your window a few feet away from the road at 4am, this place is for you. Hotel management was kind enough to give us a room the next day on the opposite side of the hotel next to a loudly humming and vibrating vending/ice machine and commercial fridge. Two nights of terrible sleep. Rooms were dirty, refreshments near the elevators were not fresh, internet was extremely slow and the hotel management didn't seem to care one bit about guest comfort. Overall this hotel falls far short of what it should be for a 3 star hotel.

"Clean and comfortable"

4
02/10/2017

This is a very nice place to stay when in Vernon. Clean, comfortable rooms, although the bed we had was a bit hard for our taste. Otherwise, a very nice stay. And while they do not have their own free breakfast, there is a Ricky's attached to the Lobby and they provide $6 meal vouchers per person. Definitely good value for the dollar!

"The "Best" Best Western"

5
02/10/2017

A very comfortable room, clean with up-to-date decor; comfortable bed, good size room; thoughtful amenities. Shower in excellent working condition; high bathroom counter; air conditioning quiet and efficient.

"Quick stay"

5
01/10/2017

In town for an event and stayed here. Beautiful hotel, very well maintained. The staff was incredibly pleasant to deal with. The hotel is on the edge of town so we took a cab to our event but it was a short ride.

"best stay ever"

5
01/10/2017

the hotel upgraded our room without any additional charges to the suite with kitchenette and a living area. the room was very nice, the beds were very comfortable, bathroom clean. we were very pleased with the restaurant menu as well.

"Great place to stay in Vernon, B.C."

5
26/09/2017

This new Best Western is a great place to stay. It is a really beautiful hotel with great comfy beds which always attract my attention when thinking of returning. Close to everything you need as well. Will be my go to when coming back to this lovely town!!!!

"very convenient"

4
25/09/2017

I personally like this hotel for its location, affordability, cleanliness, welcoming staff. I usually come to Vernon twice a year for business and this is the only hotel I will stay at in Vernon. I have when time permits, use the restaurant in this hotel - Ricky's and I found the service and the menu choices excellent

"Wonderful stay at Best Western Pacific Inn"

5
23/09/2017

We usually stay at the Hilton hotels but since there was no Hilton in the area, we stayed at the Best Western Pacific. It turned out to be a good decision. The hotel was clean. The staff was very courteous and friendly. Edna, the manager was extremely good and efficient. We highly recommend this hotel. It beats all other hotels we have stayed in terms of service and feeling at home environment.

"Will stay again"

5
22/09/2017

My stay in Vernon was excellent. The room was clean, quiet and comfortable with great internet. The staff is friendly and accommodating. While I only booked for one night and it turned out I needed a second night because our work wasn't going the way we'd hoped for, the staff was kind enough to upgrade and accommodate our needs for a second night. The $6 breakfast vouchers came in handy for the one morning and the restaurant also did take out which helped us out tremendously. Everything came together and having such a pleasant experience with the stay made it all that much better. Thank you Best Western!

"Always a treat"

5
20/09/2017

This is our second time staying at the Pacific Inn. It has large rooms, good Wi-Fi and TV service, beds are comfortable, kitchenette has microwave and fridge. Coffee is available in room or in the lobby. It is located on the northern end of town, with entrance a minute off the highway. A restaurant is on side of hotel and a voucher is provided to cut cost of a meal. Staff were friendly and efficient. It remains our hotel of choice when visiting the area.

"Excellent Service and Lovely Room"

4
20/09/2017

Friendly staff, clean modern comfortable room. A bit of road noise from the highway but otherwise lovely. Breakfast chits for the restaurant meant a hot real breakfast of our choosing. We really liked that.

"Pleasant stay!"

5
18/09/2017

We were pleased with the size and decor of our room and the room was very clean. The king bed was very comfortable. The hotel is located in a good area as there are plenty of food spots and other shops close by. The service was excellent with positive attitudes prevailing among the staff. Our experience with the restaurant was not favorable on one visit (slow service, so-so food) therefore we eat elsewhere other times.Overall value was excellent.

Best Western P, Guest Services at Best Western Pacific Inn, responded to this review
Hello Tmullan2017, We are so excited to hear that your stay with us was wonderful, and that we ensured you had a great experience when you stayed with us. I am happy to hear that you liked the rooms, we do our best to keep them up to date and very clean to ensure they are as comfortable for our guests as they can be. We will pass this along to the restaurant, so they can see this review and work on solving this issue so these comments are not made again. We hope that when your back in Vernon you stay in our hotel. Have a great day, Sarah

"Nice hotel"

4
18/09/2017

We stayed here on a quick trip to grab fruit from the orchard.Hotel is nice ,,pool across the way in another hotel,parking is brutal if you have a pick up truck,they cater to small cars,not ideal.Resturant on the side ,no Continental breakfast,give coupons for a discount.Overall it was a nice clean hotel,friendly service

Best Western P, Guest Services at Best Western Pacific Inn, responded to this review
Hello Rjspeight, We are pleased to hear that you enjoyed your stay with us! We would like to extend an apology in regards to the parking lot, unfortunately because we do share the same parking with Holiday Inn it does get pretty packed in here, but we will have to look into this problem to see what we can do to help solve this problem. We hope to see you again in the future when your travels bring you back to Vernon. Have a great day, Sarah Guest Services Best Western Pacific Inn

"Excellent value"

5
16/09/2017

The service was excellent and the staff very friendly. would definitely stay there again. The reception was very helpful, cheery and pleasant. The room was clean and large enough. However the bed could be a little softer.

Best Western P, Guest Services at Best Western Pacific Inn, responded to this review
Hello Terrancel522, Thank you so much for your wonderful review! We are pleased to hear that you had a great stay with us, and that the staff was very friendly while you were staying with us. I am sorry that the bed was not comfy enough for you during your stay with us. We hope to see you again in the future when your travels bring you back to the Vernon area. Have a great day, Sarah Guest Services

"Best Western Pacific Inn, Vernon, BC"

3
14/09/2017

Upon check in a hotel representative confirmed us that breakfast was included, but when we had our breakfast we were informed that breakfast was not included in the hotel's service; then they said that the staff was new and didn't know. This is not a valid excuse

"Good location, clean rooms."

3
11/09/2017

This hotel is located on the Bypass and its quite easy to use the side roads to get around the heavy traffic in Vernon. There is a restaurant onsite, so they don't offer a free breakfast. The front desk does give you a $10/day voucher for the restaurant though! I don't like that the hotel prices the rooms according to demand (dynamic pricing) I ended up paying $70 more for Friday night vs Saturday night?

Best Western P, Guest Services at Best Western Pacific Inn, responded to this review
Hello rickandcheryl, Thank you for your amazing review! We are so pleased to hear that you had a wonderful stay in our hotel. We are very happy knowing that all of the staff were very friendly, and that finding our hotel was easy for you and your family and was in a great location as well. We really look forward to seeing you again in the future when your travels bring you back to Vernon. Have a great day, Sarah Guest Services Best Western Pacific Inn

"Comfortable room"

4
06/09/2017

We stayed at the BW Pacific Inn for two nights on a recent trip to B.C., and were happy with the comfortable room, the efficient service, and the location in Vernon - it's easy to find. The room with a king bed, a sofa, and a desk/chair was very spacious, and on the hot day that we were there, we appreciated the air conditioning!! I agree with another reviewer who made a comment about the entrance to the parking lot being rough - it certainly was!!, and should be fixed.

Best Western P, Guest Services at Best Western Pacific Inn, responded to this review
Hello Aurora018, Thank you for the wondeful review. We are pleased to hear that you had a wonderful stay in our hotel. We are so happy to hear that the rooms were comfortable during your stay with us, and also that the air conditioning benefitted you during the day especially with the heat we have been having this summer. I will defiantly look into this parking lot issue, and we will ensure this problem gets fixed right away. We look forward to seeing you again in the future. Have a great day, Sarah Guest Services Best Western Pacific Inn

"Great location and suite"

4
03/09/2017

We stayed for a week for my husband's work, we rented the same suite as last year's. We like the fact there is a separation between bedroom and living space, a full kitchen and sofabed for extra sleeping bed. This is our 3rd time staying here and will continue to do so.

Best Western P, Guest Services at Best Western Pacific Inn, responded to this review
Hello, On behalf of the entire hotel crew, we appreciate you taking the time to complete a review based on your experience you had at our hotel. We love getting feedback from our guests, because it allows us to learn from our mistakes and better it so that it does not happen in the future. It also allows us to see what we areas we are exceeding in so we can continue ensuring our guests are happy with their stay. We look forward to seeing you here again, if you have any further questions please do not hesitate to call us directly at 250-558-1800. Thank you, Sarah Guest Services

"Best Western Pacific Inn"

4
02/09/2017

The service we received was excellent as usual, We received a pleasant supprise when we received a room upgrade. to a suite.This hotel is in a very convenient location and suites us very well. Having a restaurant as part of the hotel is also a plus. Parking is adequate, however the entrance to the parking lot is rough and should be repaired. Also the coffee service in the lobby needs to be replenished regularly.

Best Western P, Guest Services at Best Western Pacific Inn, responded to this review
Hello, On behalf of the entire hotel crew, we appreciate you taking the time to complete a review based on your experience you had at our hotel. We love getting feedback from our guests, because it allows us to learn from our mistakes and better it so that it does not happen in the future. It also allows us to see what we areas we are exceeding in so we can continue ensuring our guests are happy with their stay. We look forward to seeing you here again, if you have any further questions please do not hesitate to call us directly at 250-558-1800. Thank you, Sarah Guest Services

"Wet Room"

3
31/08/2017

The hotel is in a good location and is quite nice but we had some sort of leak in the room some of our clothing got soaked and we did not get any sort of compensation for this inconvenience. Did not even offer some sort of bag or anything to put the wet stuff in so we could continue on with our vacation. There is some sort of leak in that room and just a good thing we did not have our laptop bag on that side of the bed.

"Excellent Place to Stay"

5
31/08/2017

I would recommend staying at this hotel to anyone. The staff are friendly and the rooms were clean with comfortable beds. The coupons we received to eat breakfast at the Rickeys restaurant were an added bonus and children get to eat free.

Best Western P, Guest Services at Best Western Pacific Inn, responded to this review
Hello, Thank you for completing this review reflecting on your stay you had with us at our hotel. We really appreciate getting feedback from our guests, so we can improve on our guests experience within the hotel. We hope that you do come back and stay with us, we appreciate you choosing our hotel. Thank you, Sarah Guest Services

"Nice hotel but lacking breakfast"

4
30/08/2017

The rooms was very nice and clean and modern. The traffic noise was a little more then I expected so ask for the parking lot side if this is a concern. Also they didn`t have a free breakfast but offer a coupon for Ricky`s. Nice if you want a full sit down meal but for myself, I usually just want something light and then hit the road.

Best Western P, Guest Services at Best Western Pacific Inn, responded to this review
Hello, Thank you for completing this review reflecting on your stay you had with us at our hotel. We really appreciate getting feedback from our guests, so we can improve on our guests experience within the hotel. We hope that you do come back and stay with us, we appreciate you choosing our hotel. Thank you, Sarah Guest Services

"Comfortable and helpful"

5
27/08/2017

I was pleasantly surprised by the quality of this hotel. I very much enjoyed the bed and pillows -- they were great! I found the computer facilities to be more than satisfactory. My biggest surprise, although it shouldn't have been, was that I even got a great view of the sunrise!

Best Western P, Guest Services at Best Western Pacific Inn, responded to this review
Hello, Thank you so much for your review on your recent stay at our hotel. We really appreciate the feedback you have shared and I will be sharing this with the rest of the team here at the hotel. :) Thank you again for staying with us and we look forward to welcoming you back again soon. If you need any assistance with any of your future reservations, please do not hesitate to call us directly at 250.558.1800. Sincerely, Sarah Guest Services Best Western Pacific In

"could be better"

2
24/08/2017

knew going in no pool or free breakfast. after a great check in was dissapointed the rest of the stay, after leaving a note saturday for regular coffee more decaff left/only decaff in room. shower had hair in it, potato chip crumbs in carpet. when we got back later in day told front desk of this plus missing 2 towels and no shaMPOO ETC. an hour later[now past midnite]went back to desk for items came away with coffe[2] 2towels.had made first complaint in am of running toilet. by monday room was up to expected quality but still no fix for toilet. the only good thing was the bed was one of the most comfortable i have ever slept in. plu service and food at the attached Ricky's was very good.

Best Western P, General Manager at Best Western Pacific Inn, responded to this review
Hi Mawt101 Thank you for taking the time posting this review about our propert. On behalf of the Best Western Vernon crew, I genuinely apologize in regards to your previous stay. We much appreciate this matter being brought to our team. Rest assured this will not happen again in the future. Sincerely, General Manager

"Not very happy"

1
19/08/2017

We always stay best western. We were. Dry disappointed this time. Room was not over all clean, sofa bed had to be made by us, we had to fix the toilet, ask for extra towels. Room was not what we booked.

Best Western P, BWPACIFIC VERNON at Best Western Pacific Inn, responded to this review
Dear shaunaandolivia, In behalf of the Best Western crew, I genuinely apologize in regards to your previous stay. When you have a chance, please contact the hotel so we'll be able to discuss this matter. Sincerely, Madison T. Guest Services

"Met Expectations but disappointed by Check-In Policy"

3
17/08/2017

Staying one night didn't give me enough time to experience this hotel properly. However, what I'd like to see is the opportunity for travelers to check in before 4pm if rooms are ready and available. This option wasn't available due to their hotel policy and did cause us an inconvenience. Staff were friendly and the room clean.

"Best Western best stay"

5
16/08/2017

Stayed one night in a king size bed room. Everything was top notch, easy, quick check-in. very clean and comfortable room. The little things they do better like very quiet air conditioning units, quiet bathroom fans and shower heads.. Great comfortable bed, all these little things add up to make a memorable stay. No breakfast but they do give you gift certificate for attached Rickis restaurant. Nothing negative to say!

"As expected, but with disappointing wifi..."

4
14/08/2017

This was a standard Best Western experience, with below average (for BW) wifi - slow and twitchy. The room was large, cool and comfortable with microwave and bar fridge. A/C runs non-stop, drowning out the highway noise nicely. Shower is great, tub is installed wrong and made a horribly scary thunking sound as it filled and then emptied. Breakfast is not included and I didn't have time to use the $6 coupon to the adjacent Ricki's - so no breakfast...

"Excellent stay"

5
12/08/2017

Fast check in. Clean room even though our room was a little small. It was quite nice. Complimentary tea and coffee 24/7 in the lobbie which was very nice as I am up all hours of the night. All of the staff is very helpful. I would defiantly stay here again.

"Wonderful stay"

5
10/08/2017

The hotel was excellent right from the start. Room was big and roomy, as was the bathroom. Best bed I have slept on during this holiday, however, Ricky's Restaurant attached to the hotel. Requires a more mature Supervisor, one that is customer oriented.

"Vernon Best Western"

4
04/08/2017

The room is very neat and clean. Front desk is very helpful and cheery. Restaurant is close by and a hotel voucher reduces the meal by 6.00 per person. Parking is lousy. If you leave the lot and return after 10:00 pm you will have to park on the street. The lot is shared by Holiday Inn Express.

"Far less than perfect"

2
04/08/2017

Receiving the emailed statement, I am extremely disappointed.. After complaining about a slightly grubby room, the front desk clerk agreed to only charge one "pet fee", but upon checking the statement I see that I were still charged the two "pet fee's", and on top of this we only brought a small non allergenic Poodle that was never left alone in the room or made any sort of mess that would require any "extra" clean up. I trust you immediately will reverse the charges to my credit card.

Best Western P, Front Desk Associate at Best Western Pacific Inn, responded to this review
Hi X3320PFjohnj, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. When you get a chance, please contact the hotel at 250-558-1800 so we can discuss about the pet fee charges Sincerely, Megan Front Desk Associate Best Western Pacific Inn

"Excellent accommodation"

5
03/08/2017

I was travelling on a road-trip with my family. The Best Western Pacific Inn at Vernon, BC provided us with an excellent overall experience as well as access to nearby parks and interesting tourist attractions. The attached Ricky's restaurant, with very helpful staff, was also a very welcome bonus.

"Nice New Hotel But Bathroom Floors Are Filthy"

1
02/08/2017

Overall the hotel was OK. Staff were friendly. Ricky's restaurant was great. However both rooms we stayed in had dirty floors. I asked to have them cleaned and staff said the floor had been cleaned. However when I went into the room there was still a big ball of hair on the floor. I then picked up the hair and some of the crud in a Kleenex and took it to the front counter. They said it would be cleaned again but still the floors were dirty. I asked three more times to have the floors cleaned and I finally gave up. Bathroom floor would leave black marks on the bathmat, socks and feet. Management said it was a cleaning product used by housekeeping. I don't know if it was from dirty carpets or what but the floors were dirty in two seperate rooms. I filled out a survey for BW and the hotel manager responded by giving us a discount on our next stay and this was very nice, however I just won't stay there again.

Best Western P, Front Desk Associate at Best Western Pacific Inn, responded to this review
Hi Steve, In behalf of the Best Western crew, I genuinely apologize in regards to your previous stay. When you have a chance, please contact the hotel so we'll be able to discuss this matter. Hope you have a great long weekend! Megan Front Desk Associate

"Short but nice stay"

5
01/08/2017

Very clean and comfortable, fast internet, modern bathroom and kitchen area high counters, generous size room and well laid out. Very relaxing stay - lobby was bright and well laid out for reading or coffee and computer work.

"Stay here"

5
27/07/2017

Comfortable beds. Nice staff. Sort of far away from town but it was quiet. The parking lot could be bigger. Hard to find a space once in a while and the lobby store was dad but otherwise loved the hotel

"Excellent Experience"

5
27/07/2017

Spent 3 nights in Vernon, had only good experiences at the hotel. Staff is more than competent, very courteous, and extremely helpful when called upon. Room was spacious and clean, bed very comfortable, and the air-conditioning worked much better that most other hotels I've stayed in.

"Great"

5
22/07/2017

the room was fantastic and the location was good. We only stayed one night since we were travelling through. It is a very nice hotel with a good amount of rooms and we had a suite with kitchen which was appreciated. A Ricky's restaurant was attached to the hotel and we could use the pool in the Holiday Inn which was right across the parking lot.

"great over night motel, convenient location"

4
22/07/2017

Clean and comfortable. Convenient location right off the highway. Breakfast discount vouchers available, but we did not use them as we had to leave early in the morning. The hotel is close to all amenities.

"1 night at BW in Vernon"

4
22/07/2017

No problems, big parking lot and did fill up but we were okay and could keep an eye on our motorcycles from our room. Did have breakfast in Ricky's hotel restaurant since we were provided with $12 meal discount coupons and that was fine. Hotel is within walking distance of a mall and a few other restaurants so that was good for dinner the day of arrival but it is not in the centre of town if that is what you want but that was not an issue for us on this overnight stay. Room was clean & comfortable. No problems.

"BW Pacific Inn - Excellent!"

5
20/07/2017

Great hotel and staff. Nice that there was a Rickys Restaurant in the hotel, great food! Only issue was that the pool for guests to use is over at the Holiday Inn, although just across the parking lot. Fortunately it was nice weather, would not want to trudge across in the rain or snow.

"Great hotel in good location"

4
16/07/2017

Enjoyed our stay, very nice hotel, close to shopping, restaurants, etc. and staff was very friendly and helpful. Dinner and breakfast at the restaurant in the hotel was very good and staff very friendly.

"Great Hotel with Huge Rooms"

5
15/07/2017

We stayed here as part of a tour group and was very impressed with the Best Western! The rooms were large with king size beds and a pullout couch! Very clean and tidy. Staff were friendly and very helpful! Would stay here again if in the area

Edna S, Manager at Best Western Pacific Inn, responded to this review
Hello Jaqs21! Thank you for taking the time posting this review. In behalf of the Best Western Crew, i would like you toknow that we are very delighted that we have met your expectations during your stay! We are looking forward to your future accomodations with us Cheers! Megan Front Desk Associate

"Great well situated hotel, lovely staff but breakfast...?"

4
14/07/2017

The hotel is solidly constructed and did not have the adjoining room noise evident at older BW properties. Even though close the highway it was very quiet and comfortable. I would recommend the hotel. The breakfast arrangement is puzzling...no BW breakfast offered but a $6 voucher for the Ricky's onsite facility. This does not get you very far when the least expensive full breakfast comes in at $12 before coffee, tax and tip - I figured it would be $20 per person which is a tad expensive in my book ($40 for 2?). We went into town and had a full breakfast for 2 including coffee for $16 including tax and tip. I really think the property should work on making the morning meal arrangement a little more attractive.

"another awesome best western"

5
13/07/2017

easy to find. courteous staff, very friendly at check in and express check out was awesome. extremely comfortable bed. nice staff, very clean room. love how the bedding is white and looks clean. best western is teh only hotel we will stay at in north america.

"Very good. A bit expensive."

4
12/07/2017

Very clean and up to date. Room was very new as I believe the hotel likely is. Many extras like iron and board fridge etc. A tad expensive but my stay was paid by my company. Good and pleasant Ricky's restaurant downstairs. My only minor issue is that the parking lot is shared with a neighboring hotel so the parking is busy and cramped As I was driving a long WB 4x4 pickup I was lucky to get a spot that the truck would fit in. If you are pulling any kind of trailer, I suggest street parking as my colleague found out. I might suggest that they lose the CFL lights in the bathroom though. Very annoying having to wait for the lights to get bright enough to see.

"Good location.. large room"

4
10/07/2017

Myself and my elderly Dad needed to go to Vernon due to attending a funeral. This hotel was well located, clean, with friendly staff. I picked a suite knowing my Dad would be in bed early. There was a large living room and full kitchen. Even though we didn't use the kitchen I can see how people with a family would find it very useful.

"Very expensive, average, but fine"

3
10/07/2017

I spent a few days here in my own room, with my sisters and mother sharing a suite. We booked about a month in advance, and I guess due to it being July, found it very expensive. Saying that, it was fine. Rooms were clean, well appointed with everything you would expect. Being next to Highway 97, it was on the loud side. Hotel amenities were fine, and it had a small, but decently equipped gym. The major thing missing was a pool. Given the heat I would have appreciated a chance to cool off and swim a few laps. The only gap in service was my room wasn't cleaned one day. I was in the room when the cleaners knocked, and though that was early afternoon, and I left soon after, they never came back. Not a major problem, as there was plenty of towels and supplies, but something for hotel management to get better control of. So, in summary, it was fine.

"Pet friendly"

4
05/07/2017

This is my second time to stay at this hotel. This time we were travelling with two small dogs for the first time and felt very welcome at this hotel. The bar staff were great and adjacent restaurant is very convenient. I noted that they now offer charging stations for electric vehicles -very smart! My only disappointment was the dim lighting in the bathrooms and the showerhead providing not much more than a mist.

"Nice hotel, but not centrally located"

4
03/07/2017

If you don't want to eat in the hotel restaurant, you need to drive to find one. Also, I thought the breakfast was overpriced. I have become accustomed to having breakfast included in my stay, but this place wanted $9 for a continental breakfast!

"A Quiet place to stay in Vernon BC"

4
01/07/2017

We had a very quiet stay in this hotel in Vernon - Much appreciated after a day driving - The hotel is close to the Village Green shopping centre and has Rickys restraunt right next door. The access is easy right off the highway.

"Great hotel, horrid coffee"

5
30/06/2017

We were upgraded to a suite at this hotel and everything was great. The tv in the bedroom was not reset and seemed to take forever to figure out and reset it. The decor was great but I do not like to have to pay for breakfast just because there is a restaurant on the premises of a BW hotel. The coffee in the room was swill water to say the least. The staff were friendly and helpful.

"Haven't been but Jeff at reservations is wonderful"

5
28/06/2017

So haven't been to the property yet and unfortunately I had to cancel my visit there but Jeff was at the front desk reservations when I booked and when I cancelled and he was so nice and accommodating that it made me want to make sure I stay there at some time in the future.

"Would be a better rating"

4
26/06/2017

I would rate this new hotel better if they, like other Best Western hotels would have an included breakfast and a sharper pencil for the price. All in all the staff was pleasant and the room was very nice.

"Good value"

4
25/06/2017

Good value, clean and comfortable. Easy to find on main highway good value with clean and comfortable room. Easy to find on main highway and is close to restaurants. Quick check in process and friendly staff. and is close to restaurants

"Business in Vernon "

4
20/06/2017

During my stay in Vernon this past week, I stayed at this hotel. My room was cleaned! It was a large room! Great lighting, etc. The staff was friendly! I just wished the restaurant opened at 630am so I could get off to work earlier!

Edna S, Manager at Best Western Pacific Inn, responded to this review
Good Morning! We are very thankful for your review and delighted to have accomodated you! We apologized for the restaurant hours for not working with your work schedule. Due to the review you have posted we have implemented a solution to avoid this kind of inconvinience to our guest! Grab N' Go is a mini snack pack for early birds that includes granola bar, fruit and a water bottle! Just let the front desk know for your early check out and it would be ready for you! We are looking forward for your future stay with us!

"Vernon's newest hotel"

5
20/06/2017

The new Best Western is sparkling clean and staffed with friendly and efficient staff. The rooms are impeccably clean and well appointed. The on-site restaurant is a welcome change from the usual free buffet. Will definitely have this on my list of preferred places to stay in Vernon.

Edna S, Front Desk Assiociate at Best Western Pacific Inn, responded to this review
Good Morning! We are very glad that you have enjoyed your stay with us! We are looking forward to your future stays! Thank you for choosing Best Western Vernon!

"Best customer service"

5
18/06/2017

The front desk people were ther very best we have ever experienced. Ricky's waitresses are the best as well!! Perfect vacation. Room was super clean and we got in super fast. Have never had such ease with early check in. These people make you feel appreciated.

"Excellent place to stay!"

5
14/06/2017

The hotel was new, clean and modern with great service. It had a great common area to work or use hotel computers and Internet. It did not have a breakfast included, but big discount with the restaurant next door on select items. I will be using this hotel when in the area.

"Definitely be back again."

5
14/06/2017

I always dread staying at a hotel that is near a highway.....Until now. Wonderful and quiet, looks like they've undergone a recent reno/update to the property. We had a suite with a well appointed kitchen, spacious and clean, we could easily have settled in for a long stay. We were there for two very restful nights...once again....quiet. No highway noise. No hallway noise. Staff were very helpful at check in, too.

"Good location"

5
13/06/2017

Front desk personnel are friendly and helpful. Room was clean and nicely set up bed was comfortable. Hotel is in a good location with easy access from the highway. Elevator was broke down for about a day and a half which was a pain I was on the fourth floor. But overall a good stay.

"Comfortable with Good Service"

4
13/06/2017

The front desk staff was excellent. They were efficient, friendly and helpful. The hotel is reasonably new with comfortable beds and well appointed rooms. A good value for the money. The location is convenient to the highway and the downtown of Vernon. Lots of free parking.

"Always good"

4
01/06/2017

Have stayed at this Best Western Hotel numerous times . It's always clean seems updated and everything just seems fresh. The Front desk Staff are professional and friendly , though they don't seem to offer express check-out and that's OK to me because I probably wouldn't have used it anyway.

BWVernonTeam, General Manager at Best Western Pacific Inn, responded to this review
Hi Sean, Thanks so much for your feedback! I just wanted to let you know that we do have Express Check-out but we must have missed informing you during your check-in. Next time we'll be sure to ask you upon your arrival if you should be requiring Express Check-out. We look forward to welcoming you back. :) Edna S.

"Great Hotel & Location"

5
25/05/2017

We love staying here as they are pet friendly and their suites are very nice. Close to all amenities and staff are great. Its great having a restaurant in the hotel. The lobby has a great sitting area and is always super clean. The only down side is the pool and hot tub are across the parking lot in the other hotel. This is were we stay every time we come to Vernon.

"beautiful place but....."

4
24/05/2017

we arrived and found the road into the place under water as we were attempting to go through we hit a pothole.. when I inquired what the issue was she said water main burst I said it would be nice if it was rope off as the water and hole was deep and then we were informed of the boil water...and not to use the tap I asked if they had bottle water and she said nope..

"Wonderful Hotel"

5
18/05/2017

Wonderful Hotel Long day of travel and was very happy with this hotel. From check in to checkout all the staff and amenities were top notch. I would stay here anytime I am in the area Dont know why I have to have at least 200 charcaters for this review but I want to say that it is a very well run hotel.

"Bad timing"

3
17/05/2017

Vernon was flooded near our hotel,water on roads near our parking lot.Water advisory was in effect-no drinking water policy.Breakfast is not available and pool is at another hotel across the parking lot! Ricky's restaurant is on site for a price. No bottled water was offered to us in our room ! We were not informed of these problems when we booked our room directly with the hotel.

"Overnight stay with dog"

5
16/05/2017

Loved the hotel. Concierge was extremely helpful and accommodating. Clean, well appointed room. Only one disappointment but it was major - Do not eat at the Ricky's restaurant independently adjoined. Very sub-standard.

"Excellent stay"

5
14/05/2017

The staff of this hotel should be recommended for their very friendly business manners.They had a very good attitude with public relations with guests and they had all information a person needed to have.

"Pleasant staff"

4
11/05/2017

The staff was very pleasant and always smiling. Rooms comfortable and clean. Found the service in the restaurant very slow and understaffed. Other than the flooding on the roads around the hotel, which made it a bit difficult getting in, we enjoyed the stay.

"Updated"

4
08/05/2017

Comfortable, clean and freshly updated rooms. A small fridge, microwave and coffee machine are a plus. Just off the main road and close to groceries, restaurants and shopping - convenient for travellers. Full diner restaurant attached.

"Comfortable pleasant stay"

4
01/05/2017

This hotel is relatively new and well maintained. The room we had was large and well appointed with a sitting area that worked for both of us. There is a Rickey's restaurant in the hotel with a bar area. We only had breakfast there and the portions were huge. Staff were pleasant and helpful. We would stay there again.

BWVernonTeam, General Manager at Best Western Pacific Inn, responded to this review
Dear Gingerwoolf, Thank you for the fantastic review about our hotel, staff and Ricky;s Restaurant. I will share this great review with my team. We look forward to welcoming you back! Thank you, Edna S.

"Vernon BW"

5
01/05/2017

New hotel. Clean and excellent service. A very nice stay. Was welcomed warmly and treated well. Rooms were modern and well appointed. When asked staff were very friendly and offered excellent meal suggestions.

BWVernonTeam, General Manager at Best Western Pacific Inn, responded to this review
Dear Shyguyry72, Your feedback is greatly appreciated! Thank you for staying with us and we hope to see you again soon! Regards, Edna S.

"Excellent clean friendly hotel as expected"

5
01/05/2017

Exactly like I expect from best western hotel. Clean, Friendly, quiet hotel. Location easy to get into and out to highway. Nice and quiet even with being on highway. Service and staff great. Lobby nice seating area and coffee tea available.

BWVernonTeam, General Manager at Best Western Pacific Inn, responded to this review
Hello marysF5811GQ, Thank you so much for the great review about our hotel and our staff. We look forward to welcoming you back at the Best Western Vernon! Thank you, Edna S.

"Very nice stay"

4
26/04/2017

I hadn't stayed at this property before. Nice newer hotel at the north end of town. Convenient access and lots of parking. Great checkin. They even called too make sure everything was OK. Nice modern rooms with comfortable beds. Large fitness center with lots of machines, weights and even medicine balls. Very nice. Attached Ricky's restaurant and they offer discounted menu items. No included breakfast at this bw location. The Ricky's had good food but poor service. Available coffee in the lobby. Very nice place too stay with friendly staff.

"Weekend stay"

5
25/04/2017

Booked this hotel through airmiles. Everything went well from check-in to check-out. We ended up with a suite that had a separate bedroom with two queen beds, a livingroom, and a full size kitchen with stove, fridge and dishwasher! Housekeeping worked around our crazy schedule of family in and out of the room. The front desk also worked to find a crib for our granddaughter at last minute notice. I enjoyed the 24 hour coffee/tea bar in the lobby. Ricky's restaurant that is attached to the hotel served a great breakfast too.

"Excellent Stay"

5
14/04/2017

Hotel is a hotel, but BW in Vernon was very clean and well maintained. Room quiet and well maintained. Staff friendly and an excellent experience. I would stay again for sure. Clearly updated and being well maintained. Close to plenty of shops if you need something. Not too far from the down town area.

GMPacificInn, General Manager at BEST WESTERN Pacific Inn, responded to this review
Dear Tripadvisor member, Thank you for sharing your review from your stay with the tripadvisor community. Am am very pleased you enjoyed your stay and appreciated the care and attention our entire team take to ensure our guests feel at home. We look forward to seeing you again soon. Best regards Claus Larsen General Manager

"Just a get away"

3
10/04/2017

Since we have no children and like to do road trips we like to do road trips to just get away and see life in other towns. Nice to be able to do that. Threw this we are learning to value of a hotel. Eg one trip. A one night stay off season $71 room looked like a prison. No view. Across the street $67 Gave us 2 beds and a view. The owners even took the time to tell us about the area. No how was the employees performance card. I guess they believe in there workers.

GMPacificInn, General Manager at BEST WESTERN Pacific Inn, responded to this review
Dear Tripadvisor Member, Thank you for taking the time to review your stay with us. We have a great team of staff that love to look after our guests and I am happy you recognized this and I will share your comments with the entire team. Again, thanks for sharing your review with us and the rest of the tripadvisor community and we hope to see you again soon. Best regards Claus Larsen General Manager

"Vernon Hotels"

4
26/03/2017

The hotel is a good quality hotel with an attached restaurant so breakfast and dinner are easy for business travelers. Centrally located, rooms are sufficient, decent beds and WiFi service is available although slow. Only complaint was that the cable TV had a few 'no signal' stations which is the cable companies fault. Excellent, helpful staff so I would recommend this hotel for the road warriors out there.

GMPacificInn, General Manager at BEST WESTERN Pacific Inn, responded to this review
Dear Tripadvisor Member, Thank you for taking the time to review your stay with us. I am very pleased you enjoyed your stay and I am even more pleased to be able to report that both the internet and the TV issues have now been fixed and ready for your next stay with us. We look forward to seeing you again soon. Best regards Claus Larsen General Manager

"A good stay."

4
24/03/2017

Good new hotel. I did not take advantage of 25% breakfast discount offer during my stay unfortunately, but I did have a late lunch the day of arrival... I did use the on-site coin-op laundry facilities. A recommended new hotel!

GMPacificInn, General Manager at BEST WESTERN Pacific Inn, responded to this review
Dear Tripadvisor Member, Thank you for sharing your review with us and the tripadvisor community. I am very pleased you enjoyed your stay and we look forward to seeing you again soon. Best regards Claus Larsen General Manager

"Business"

5
23/03/2017

It was nice to go the very ferindly, it was quick to check in and out. The service was great.. I travel from Edmonton to Kelowna every week it was to have a hot shower and a nice bed to crawl in to from a had day of driving.. I would go the again

GMPacificInn, General Manager at BEST WESTERN Pacific Inn, responded to this review
Dear Tripadvisor Member, Thank you for sharing your review of your stay with us. I am very pleased you enjoyed your stay and we look forward to seeing you again soon. Best regards Claus Larsen General Manager

"Best Western Vernon BC"

5
20/03/2017

Great Hotel, very friendly and wonderful service. Would definitely recommend this to friends and family..... Comfortable beds, great decor, pet friendly which was very important to our family...extremely satisfied

GMPacificInn, General Manager at BEST WESTERN Pacific Inn, responded to this review
Dear Tripadvisor Member, Thank you for taking the time to share your review with the tripadvisor community. I am very pleased you found everything to your liking and our staff are excited you recognized their efforts in making you feel at home....the little pooch included. We look forward to seeing you again soon. Best regards Claus Larsen General Manager

"Great place to stay!"

4
24/11/2016

We recently stayed in Vernon for two nights unexpectedly and found the Best Western a great place to call home. Staff was most accommodating and the attached Ricy's restaurant and other nearby pubs and restaurants made for a pleasant time away from home.

"Decent hotel,but...."

3
12/11/2016

The hotel itself is quite nice.The attendant at check in is not going to be winning any customer service awards! I I was quite surprised when at check in, for 2 king rooms,I needed to give them a pre-authoriztion on my mastercard of $450.00! She said it was for room incidentals??I was not told of this 'pre-auth' needed when booking the room directly.Pre-auth-ing my credit card seemed a bit overboard for $450 when the rate was $107.due to off season??,I felt very un-necessary for a one night stay!! then the room she gaves us ,the bathtub acrylic surround was cracked and broken,I immediately called the front desk so I would not be responsible,and her reply was "Oh they haven't fixed that yet" considering the hotel was hardly full,why give us that room anyway? It was just very ackward at check in! I have stayed at lots of hotels that you don't have to prepay for the room!!! or the incidentals pre auth is $50.00

"Brief But Pleasant Stay"

4
03/11/2016

I would agree with most of the positive comments others have made. This a very pleasant hotel and I wish it had been here when I was making regular trips to Vernon on business. I'm sure my "old reliable" two blocks down the highway is feeling the heat! The discount at Ricky's was appreciated, however it seemed odd they were only open until 10 on a Friday night. We'll definitely be back next time we're in Vernon.

GMPacificInn, General Manager at BEST WESTERN Pacific Inn, responded to this review
Dear Tripadvisor Member, Thank you for taking the time to post a review of your stay with us in the tripadvisor community. I am very pleased you enjoyed your stay with us and your observation about our restaurant is duly noted and will be taken up for review. We look forward to seeing you again soon. Best regards Claus Larsen Asst. General Manager

"No Jays game here"

3
13/10/2016

We wanted to catch the Jays playoff game after check-in, but Sportsnet was not available. Very few channels were on TV. The Ricky's restaurant did not open until 8am....and no continental breakfast. The city of Vernon adds a tax on to your bill and the staff will not remove it, even though by law, it is illegal for them not to when asked.

"Really nice facility "

5
10/10/2016

We were there for just one night while visiting family, and we could have stayed much longer, it was awesome. The service from Jaime at the front desk was terrific. The room was lovely and clean and the beds were so comfortable. Our overall experience was terrific and I highly recommend this hotel.

"So-so Stay"

3
02/10/2016

This is a relatively new hotel. Generally it is well-appointed and clean. The staff was competent and helpful. the price was very reasonable. My observations & complaints are these: It is located on the edge of Vernon, so take that into account if you plan on exploring the town. It is quite a way from the city center. About 11 PM what I thought was live music from the adjacent pub started up and proceeded to get louder and louder. By 12:45 I called the office. Mind you, we were on the 4th floor of the building, so I can only imagine what the noise must have been like on the 2nd and 3rd floors. Things did quiet down after my call. Upon checkout I was informed that the music was from a wedding reception in the building. In the future, the staff should take a more proactive approach to controlling noise.

"Awesome Customer Service"

5
18/09/2016

We had a fabulous room, clean and great beds! The night auditor happened to be working during the day. Put 100% in when trying to locate a charger for us. He sincerely wanted to hear about an minor incident I had in the restaurant (he asked me, not me complaining to him). I felt like I was being heard. He went above and beyond. Highly recommend this hotel!

"Great hotel"

5
12/09/2016

we stayed in the queen suite which included a kitchen. That was great as we could cook our suppers and breakfasts in the room and get groceries from a nearby supermarket. Nice and quiet and the beds were comfortable. Kitchen was missing some cutlery but otherwise had most everything we needed. The room décor was modern and up to date.

"Excellent Stay"

5
12/09/2016

This is a very nice hotel and the employee's were very helpful and professional. The room was spotless and beds were comfortable. The hotel and grounds are well kept and it looks like a new facility from the appearance. Would definitely recommend this hotel to others.

"Happy traveller"

4
11/09/2016

The hotel has easy access from the highway and is a few step from the restaurant. The room seemed quite soundproof. They do not offer breakfast at the hotel but you get a 25% discount at the restaurant . This couples with the good rate worked out fine.

"Good value for an overnight stop"

4
25/08/2016

Our second stay at this hotel, but with the family suite this time. Very spacious with kitchenette and full-sized fridge and stove. No breakfast but there's a discount at the attached Ricki's. No pool, but you can ask for access to the pool at the Holiday Inn that shares the same parking lot - apparently it's the same owners. Good amenities surrounding this hotel including many restaurants like Red Robin's, McD's, BK, etc. and big box stores like Walmart, Best Buy, etc. Overall, still a good overnight stop.

"Incredibly rude and poorly trained staff"

1
24/08/2016

I generally only post positive reviews on this site. In this case however, the service at this hotel was so bad I would warn anyone to choose another hotel. From the restaurant to housekeeping to front desk staff, there was an attitude of rudeness that I have rarely ever encountered in the service industry. I would never stay here again.

"Comfortable beds large room"

4
22/08/2016

with a discount at Ricky's restaurant attached we had a great stay. Great staff at both. Large rooms very comfortable bed. Over complicated thermostat made it hard to set a comfortable temp. Problem with the tv was not fixed

"Worst place I've been to"

1
22/08/2016

They do not supply free breakfast as other best westerns do. They offer a 25% off to rickys restaurant..we decided to go and we were seated and not served for a half hour. We had to ask someone to serve us. Waited a long time for the food. We also had problems with the food. The server decided to stop serving us. We never got 1 refill of water and when asked for another beer it was not brought to us. We had to wait a long time and ask someone to bring us the bill. The next morning we told the front desk they shouldn't be supporting rickys we had such a bad experience. The front desk informed us it was the 'night crew' and 'specific people' that causes the problems. Also in our hotel room the plug in to charge your phone on the lamp does not work. They only supplied us with 1 towel and no hand towel. When approached to the housekeeping about only having 1 towel we were told 'we are 100% accurate we do not make mistakes'. I was in shock all I wanted was a couple more towels. We also got a towel with a big yellow stain on it. When we approached the front desk about the big yellow stain we were told that they do not supply rooms with stained towels...when clearly we just had one. It was just a problem after another problem and not once did someone apologize and try and make the situation better. We were talked very rudely at from both the front desk and housekeeping. The front desk even raised his voice. He was also contradicting himself alot about the stained towel. Telling us 'we do not supply stained towels' and also said 'it could be a coffee stain it's not a huge deal'. As far as I'm concerned neither of us know what that stain is 100% and I do not want stained towels. I could continue about the way we were treated but I'm sure this gets the point across

"Equiped room and Friendly staff"

5
19/08/2016

It is a great hotel on our way to Banff. Good location, 5 mins drive to supermarket. Well equipped room and friendly staff. They are very helpful and answered all my question. The room is very new and clean.

"Nice and Clean"

4
17/08/2016

Nice, Clean, and friendly staff. We had a king bed for us and a fold out couch for our 7 year old. Plus there was still room for our playpen with room to move around. it was nice to have the fridge and a microwave. We only wish that breakfast was available ( even just toast and fruit). Overall it was a very nice stay

"Just what we needed"

4
15/08/2016

After a long day of travelling, we were greeted by friendly staff and given a clean versatile room. There is no breakfast at this location which usually is a feature we look for, but there was a full kitchen and we loved it. SO great to be able to refreeze our cooler ice packs in a real freezer and have an oven for meal options. There is no pool either but there is enough local water attractions made it not a necessity. Good parking,easy check in and out , only problem was the luggage cart had one defunct tire and made that operation a little harder and we could have used some salt and pepper and there was no where to get any from at our late arrival time.Otherwise a very positive visit!

"Not the best experience"

3
06/08/2016

We had a room on the 2nd floor facing Hwy 97 and right beside the elevator. The motorcycles were particularly loud until late at night. At 12:43 after we were asleep some young ladies were talking very loudly while waiting for the elevator and woke me up. The second lot that did it I opened my door and asked them not to be so loud in the middle of the night. For $170 plus tax we did not even get a breakfast as most Best Western's supply. The restaurant breakfast menu was quite expensive and we were offered 25% off by the hotel. The room was not supplied with lotion as is the custom and we had to go to the desk and ask for it. The TV was not working properly and the picture kept breaking up. When we talked to the front desk about the noise she said you have to request a room away from the highway and elevator. We had booked months in advance so we wrongly assumed we would get a preferred room. It seems to me that the worst room should go to the person who booked last and there is nothing left.

"Excellent stay in vernon!"

5
04/08/2016

Stayed a night here on a road trip from calgary to vancouver. Was put up in the 1 bedroom suite - having a kitchen and living room . Service was top notch and the property was excellent.Great folks at the front desk, were even very kind enough to heed to a special request with no extra charge. The property was very clean and well maintained.There is also a ricky's all day grill attached to the hotel which serves food for the hotel customers.Had a very refreshing stay after a long drive from Calgary. Will definitely come back here on the next trip.

"An ideal, pet friendly stopover!"

5
03/08/2016

After a long road trip over the Rocky Mountains we decided to book a stop in Vernon on the drive back to Vancouver. There weren't too many pet friendly places but this was one, and at $79 for a night in the peak of summer, we didn't have high expectations. We were very pleasantly surprised when we got to the hotel, and in particular the room. It was so clean, spacious, fresh and modern. Compared to places we stayed on the trip which cost ~$300, were fairly dated with uncomfortable bedsand no AC, this was probably our most comfortable nights sleep, which was welcome after a tiring drive from Banff. It's also very handily located, just off the highway. Whilst this might not be ideal for long-term guests, it was just what we needed as a stopover on the way home. Despite being close to the highway (with our room overlooking it) it was also quite. They must have some good windows as we barely heard a peep. There were also decent amenities from what we saw, a gym, excellent Wifi (makes a change!) and free parking were all perfect. It's always nice when a place that is so cheap turns out to be so great! Also, the Ricky's next door was a God send as we really were not up to driving anymore to go out to eat. Perfect!

"Breakfast Not Included"

4
01/08/2016

The service, location and room at this hotel were very satisfactory. Our only disappointment was that breakfast was not included in the stay due to the fact that there is a restaurant on site. We have stayed at other Best Western Plus hotels in the BC Rockies and the Okanagan Valley that charge the same rate but that all include a fantastic breakfast.

"Comfortable and clean"

5
27/07/2016

Our stay at the Best Western Pacific Inn was very acceptable. We especially liked the ease of finding a place to eat because it was right next door through a joining hallway. Because it was in a busy time of year, we found the elevator was always very busy and sometimes we had to take the stairs. We found the location not too quiet as it was on a busy thoroughfare with plenty of trucks, and there really wasn't any place to take a nice walk after dinner. The staff were accommodating when they were around.

"Trip to the Okanagan"

5
26/07/2016

The hotel was clean. We stayed in a 1 bedroom suite and it was spacious for 6 adults and 2 kids. Housekeeping on that floor kept it clean and gave us extra towels. She was always very accommodating of our needs. The hotel was close to shopping. I would stay there again.

"Decent stay"

4
20/07/2016

Spacious room with full kitchenette-fridge, stove, dishwasher etc. Two queen beds and pull out couch. Good space for our family. Room was reasonably clean. Unfortunately breakfast not included, but with kitchen in room we were able to buy groceries. No pool, but allowed to use pool at hotel across car park. Not enough parking slots. They should expand and/or fine people who take two parking spaces.

"We expect a lot more for the price"

3
08/07/2016

The room was clean and the bed was OK. Although I can't say the same thing about the pillows. Just an OK stay for a night. Its located in a convenient location. They don't offer free breakfast but Ricky's Grill is there and you get 25% off as you stay in the hotel. Internet was terrible. BTW don't stay in the room facing highway/big street. I kept waking up by the noise of car.

"Room to improve"

4
04/07/2016

This hotel is close to highway and grocery store. We manage to fit 5 people, three adults and two children in the suite. Spacing is tight after pulling out the sofa bed. We also get only three sets of linen even my reservation stated five people will be checking in. The housekeeper did not stock up enough. The suite has a fully equipped kitchen. I find it's very conviniece to fix quick meal and relax after a long day ride. Friendly staff. No free breakfast but the on site restaurant gives discount if you mentioned you are hotel guest when asking for bill.

"Clean and Comfortable"

3
03/07/2016

Stayed 1 night at this hotel. The hotel must have changed hands recently as there wasn't a big sign to say that it was a Best Western hotel. However, the room was perfectly fine and what I would expect from a Best Western hotel. The hotel was conveniently located near the highway and yet there was little to no noise from the street. All in all, a good place to stay.

"An average rating for a very average stay"

3
02/07/2016

We booked this hotel over the phone, and the staff (front desk directly at the hotel, not a central reservation number) struggled a ton; everything from quoting for the correct number of nights based on the dates I'd given her to sending a confirmation email was a challenge. The hotel is fine, nothing spectacular. The beds are comfortable, though the linens are worn and many are off-white which isn't super appealing. The linens in the bathroom are the same, with some of the face cloths looking like rags, with holes in them. The wifi didn't work, and the front desk staff couldn't understand that the password was not the source of the issue. The housekeeping was less than ideal, with only some items being restocked in the bathroom,the tub not being cleaned, etc. The attached restaurant didn't honour the 25% off breakfast (though we said when we arrived we were from the hotel) until we asked the waitress to correct our bill. Overall, this is a fine place to stay; I am certain there's a better hotel at the same price point.

"Good location"

4
27/06/2016

I was travelling with a small group of riders and stayed at this Inn. The location was ideal as we were planning on continuing to Lumby the next day. Since it is on a major route, there is traffic noise, but then again, what hotel, motel, inn doesn't have some to contend with. There wasn't a continental breakfast which the guys wish they had. The room itself was large, had all the necessary things a person would want.

"Clean and comfortable"

5
27/06/2016

The room was clean and well stocked with towels etc. I would stay here again and extend my recommendation to other travellers. Staff were friendly and helpful, particularly the woman at check-in and check-out. Convenient amenities around the area of the hotel.

"Good value with great service and comfort"

4
18/06/2016

Hotel just joined the Best Western Organization. They have learned quickly but missed giving an upgrade, or did not mention that hotel was full and couldn't provide one. It was noisy due to be next to the intersection on the highway so trucks and motorcycles are noisy on the green lights-no issue unless you are looking for quiet-ask for a room away from the intersection. Ricky's restaurant had standard food.

"FOOTBALL WEEKEND"

4
01/06/2016

We stayed here for a couple of nights in may and it was very nice. It was new and very clean. The room was comfy well appointed and modern. We had a good nights sleep and had no complaints. It would have been nice if there was a pool and more parking but overall it was good value for your dollar.

"Great stay"

4
25/05/2016

The room was very clean, the pillows were the best I have ever slept on. Ricky's Grill was on site so there was access to great food. There was a pool and hot tub that rounded off the stay. I would recommend staying here as access to the many restaurants, casino and highway are close by. This is a newer hotel as well and very well kept.

"Clean quiet room if looking for place rest."

4
18/05/2016

Clean rooms, stayed 1 night. Staff was friendly. Free wifi. Ricky's restaurant attached and 15% discount if staying at hotel. Free parking. Air conditioner was bit noisy but worked. Near casino and near large grocery store.

"Always a great stay"

4
11/05/2016

Beds are comfortable as is the room, hotel is quiet and clean always, an easy check-in and never seems to be any drama, I believe it is being taken over by Best Western in the future so hopefully the quality of service does not change nor the staff my go to place each time I visit Vernon

Cassidy S, Front Office Manager at BEST WESTERN Pacific Inn, responded to this review
Dear 'Saskshane', Thank you for taking the time to provide feedback of your recent stay with us. We value your comments, as we strive to continually make each guest stay a great one! Yes, we are franchising into a Best Western very soon, though our staff, management, nor ownership will change. You will be pleased to know that the quality of service, and standards will only increase with this change. It is our service promise to lead the industry in superior customer care. We look forward to your next stay with us, Cassidy Front Office Manager Pacific Inn and Suites Vernon, BC

"Nice room but service was lacking"

3
12/04/2016

We booked for three nights in a king non-smoking room. The room was lovely, spacious and appeared clean (you just never know, though, right??. I always mean to bring a package of disinfectant wipes when I hotel it, but I forgot). Our room faced a busy intersection, and there was a bit of traffic noise so the windows stayed closed. The elevator smelled strongly of smoke, so I think maybe there is a smoking floor??? Not sure though. On our second day, neither my key or my husband's key would work. We were standing outside with arms full of stuff, and we had to put it on the floor to go and get our cards re-keyed. Not a big deal, just a pain. On our third day, we had no maid service whatsoever!! We always try to be conscious of the environment and reuse our towels and request the sheets not be switched out every day, but the bed wasn't even made and the towels we had thrown in the tub to be switched out were still in the tub. There was a little fridge and microwave in the unit, which is great if you're staying somewhere for more than a day or two. The fridge was completely warm, and we pulled it out to find it wasn't plugged in. Kinda dusty back there, but I wouldn't expect that area to be cleaned every day. The service and food at the attached Ricky's restaurant was great! I had oatmeal, fruit and toast, and the oatmeal was just right and piping hot. Bottom line...I don't think we'll stay there again and will cross the parking lot to the Holiday Inn Express instead.

Cassidy S, Front Office Manager at BEST WESTERN Pacific Inn, responded to this review
Dear Barb M, Thank you for taking the time to write a review of your stay with us. We regret we did not exceed your expectations. Your satisfaction is important to us and I want to assure you that we use all feedback to implement improvements to ensure we offer a better experience to our guests in the future. We hope you will consider staying with us again, so that we can have another chance to provide you with a superior guest experience. Should you have any further questions or comments, please do not hesitate to call or email the hotel directly. Once again, we thank you for your feedback, and hope you have a great day!

"Gave Away my Room"

1
25/03/2016

Find another hotel as the front desk clerk told us this happens often because there is new staff who don't get the computer system. I booked a room with 2 beds king suite at this hotel a month and a half in advance of staying to travel with my father. When we got checked in at the hotel, the keys to the room they gave us did not work. I went back down to the front desk and had the cards rekeyed and went back up to go in to the room. Much to my surprise (& I'm sure his) there was a gentleman standing in the room i was given. Again, i went down to the front desk to talk with the front desk clerk who seemed surprised as he said the computer showed no one in that room. He managed to find me another room next door however, there is one bed with barely enough room to turn around. When i asked about another room i was td there were no more in the hotel, it was this or i would have to go somewhere else. So here i am for 2 days, and adult female now having to share a bed with my father or sleep on the floor! Did i mention, there was also conveniently for them, no manager on duty until Monday

Cassidy S, Front Office Manager at BEST WESTERN Pacific Inn, responded to this review
Dear Stacey I, Thank you for taking the time to write a review of your stay with us. I want to take the time to apologize that we did not exceed your expectations. Your satisfaction is important to us and I want to assure you that we use all feedback to implement improvements to ensure we offer a better experience to our guests in the future. We made it resolved to further train our new Front Desk staff, and hope you will consider staying with us again, so that we can have another chance to provide you with a superior guest experience. Should you have any further questions or comments, please do not hesitate to call or email the hotel directly. Once again, we thank you for your feedback, and hope you have a great day!