My reservation and my points
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A Memorable Hotel Experience
A Memorable Hotel Experience
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This was one my top Best Western experiences. Great room. Clean. Excellent toiletries. Very good breakfast. Convenient and easy to access different parts of Kelowna. Front desk personnel were friendly, accommodating and helpful. We will definitely stay here again.
This hotel has recently been sold and we find it has many changes that make it less desirable. It has been our go-to hotel when visiting Kelowna. We liked the ground floor courtyard rooms and enjoyed the included breakfast buffet. The breakfast is now served in the Cornerstone restaurant instead of the former room adjacent to the lobby. One of the features we liked was the ability to take a tray back to our room. A welcome notice at check in states that this is still possible to you can imagine my surprise when I was informed that "Oh no, this is eat in only. I could give you a paper plate to take back to your room." In addition some of the items formerly available such as fresh cut up fruit was much enjoyed. No longer available. There was a noticeable reduction in quality of the cutlery. The popular coffee machine for cappuccino etc. is no longer in the cafeteria. If you want that you must carry it from the former location outside to the Cornerstone restaurant. Not as convenient when you want a refill at breakfast. Another service no longer available is the free airport shuttle. It is now listed for $31.
Invited back after first stay was a disappointment. Much improved with the service and cleanliness. Would stay again for sure. Beds comfy and nice view from balcony. Breakfast better this time as well with a decent variety of choices. Decent overall
Very nice room spacious, beds were extremely comfy. Pillows were soft and puffy making your head feel encased in comfort. No hallway noise could be heard as well. Breakfast buffet had lots of variety to choose from. Very enjoyable stay. Would recommend to friends and family.
The bed and pillows were comfortable, When I went to use the toilet it looked like there was dirt in it. The heater and fan did not work, if I turned it up to 27 it would get to 23 but that would take over 2 hours to get there from 19. The heater made a lot of noise but didn't blow. I asked the from desk to have it checked but nothing happened and no one said what the problem was or wasn't!
The bed is very comfortable with a variety of pillows to choose from. Very clean and if I had a concern it was that the Kuerig in the room wasn't working. There was lots of families staying here for a hockey tournament but noise was kept to the common areas. I always stay here when I need to overnight in Kelowna. #1 for the friendliest staff and they're always so helpful.
New staff at front desk was not at all welcoming & smiling cur caustically in evening while checking in. Almost same experience while checking out in morning. Not at all impressed, cming to this hotel from many years. Old staff was very welcoming.
we stayed for 4 nights then booked another 2 because of the wonderful service, location, the whole set up at this well run hotel which is focused on hospitality in a way that few hotels do. loads of free parking, great views from the hotel mountains on one side and lake on the other, go for the executive room top floor, it has a bath and balcony and coffee machine. each floor has an ice machine, there are bathrobes its a very comfortable place to be for touring the area. yes the rooms are ready for a refurb but they are well furnished and spacious. the breakfast team do a 5 star job they are ready early , well stocked ,fresh tasty food we loved it and thank you to the team. the girls at reception nancy and rhia made our stay , friendly, professional and great to talk to, thank you girls.
Bed was good and comfortable. Breakfast was good with a good variety of hot and cold food and drinks. Room was good and spacious. Parking is free and has many available. Heat and air con very noisy. Toilet even louder than the heat and air con after flushing.
Gawd...what a terrible mattress. Hard as a bloody rock. Maybe it will last longer for the hotel but very bad night for both my wife and me. We don't remember this from our last stay. Maybe just luck of the draw. Everything else was uneventful. 3 star. Not 2, not 4. Just 3.
Great location, beautiful view of the mountains. Easy access to East, West Downtown. Beds were comfortable and the breakfast was great each day. The restaurant food is good and delivers to your room. Pool and hot tub available as well as the gym. The spa is clean with professional staff.
We traveled through with the family and decided to book the best western, hotel seemed fine, upon check in with all the fees the price for one night was very hefty at almost $300, alright we thought we will have a nice stay there, when we arrived at our room,the room smelled like very strong Men's cologne like some bed cover was sprayed and never washed, it was heavy and strong, the sheets did not look washed either, one hot tub was out of order, why is it when you check into the hotel they don't tell you that something isn't functioning, for close to $300 night I expect everything to be perfect for a stay.
I had a very pleasant experience here. Location plys, very comfortable bed. The staff were the best. Dean and Nancy at the front desk were awesome. Very busy hotel but they were always so obliging. Good sound 3 str property with great location. Won't hesitate to return.
Consistently quality stay and service at this hotel. The location is convenient - only a quick drive to orchard park mall, airport and downtown. Stayed with my mother - in -law and daughter in a two queen tower room. We always enjoy having the deck and the sunset views towards the downtown. We appreciate the free breakfast in the mornings as well.
We were here from Aug 30-Sept 1st The front desk staff are slow, uninformed and not helpful Checked in asked for two requests, had to stand in line three times to get resolved - the lines were not short about 20 mins each time Rooms dingy, outdated and no housekeeping so all requests for poorly stocked room had to stand in front desk line as they do not answer the phone and if they do they ask you to come down Will not stay there again Also not the mini fridges have no freezer as they do in other BW Plus I've stayed in
This was our second stay at the Best Western Plus and happy to report this property remains a wonderful hotel in the heart of Kelowna. Pros for us: One of the best hot breakfasts you'll find at any hotel; pet-friendly rooms on the first floor that open onto a fenced in grassy area and patio for convenience; an abundance of Tesla and non-Tesla chargers for EVs; central location close to everything. Cons: Soundproofing between first- and second-floor suites is not great. On our last night, it was obvious family checked in above us and they let their kids run around. Sounded like a herd of elephants running back and forth; first-floor ice machine stopped making ice after the second day we were there and was never repaired the remaining two days of our stay. Suggestion: Better signage in parking lot showing where the Tesla Superchargers are located at the back of the hotel. Overall, we enjoyed our stay at BW and look forward to returning again in the future.
My husband and myself enjoyed our stay in a one bed King room. Nice to have a separate couch and chair. Also a balcony. The breakfast had a wide variety and lots of seating/tables. The front desk staff were very pleasant and efficient. Would stay here again
Nice overnight stay. The problem lay in paying with my existing points that I currently have in my account. Because when I booked the room months ago, I didn't have points to use, but when I used the room, I did have points to use as payment. However, BW's Rewards Policy is that you cannot pay with points if you didn't book the respective room with points in the first place. Very unsatisfying experience as a result. Also, weird that I have to ask front desk/etc for a microwave.
I really liked this hotel in Kelowna. Rooms were clean and breakfast had an amazing amount of food and choices! I found it very central to the things I wanted to do in Kelowna. The restaurant being close by was an asset as well, didn't have to go far to eat supper. No complaints! I would sum it up as very comfortable!
Checking in was incredibly frustrating! We had to jump through so many hoops just to get settled. My son is on the autism spectrum and was really struggling after being in the car for over seven hours; he desperately needed space to calm his nerves. We arrived 2.5 hours early, and while we understand that check-in is at 4 p.m., it would have been nice to check in upon our arrival and wait for our room to be ready. It would have been more convenient to grab the room key at 4 p.m. instead of going through the hassle of checking in at 4 and finally receiving our room key around 6ish p.m. We could have had everything sorted out much earlier! We chose this hotel specifically for the indoor pool due to the weather forecast, even though it ultimately didn't end up raining. We really wish we had stayed at another other hotel because the pool here was downright filthy. There were black floaty things and even salad leaves in the water! My daughter loves pools, and the fact that she only got to swim once and was so grossed out by the condition of the pool is incredibly disappointing. The fan in our room was extremely loud and kept us up most nights during our stay. We had a balcony, but it only overlooked a wall, which was very disappointing, especially considering the money we paid. You'd think we would have a view of something better. The noise from the echoes of people downstairs was also bothersome. We were uncomfortably close to another balcony. It worried me because they could easily jump to ours and take our belongings. I didn't request room service, but they came anyway. The room service staff unlocked our balcony door, which was concerning since I had a lot of cash in the room. Despite the sign that said "No Housekeeping," they entered anyway. The room was very clean, and the beds were very comfortable! Breakfast was always different and a lot to choose from.
There was a party in room next to us. Woke us up throughout the night. In the morning there was loud banging on the door to that room. Went out and there was 2 cops making an arrest of one of the people for assault. The next night there was a whistling sound coming from somewhere in the room. Again, not a good sleep. When checked out the next morning and told the lady at desk about the stat all we got was a “oh thanks for letting us know “ response.
Great place for family. We enjoyed the courtyard and the private balconies. The location is close to the major roadway but it is quiet in the room. Breakfast was slightly different both days we were there. The place is well maintained. No complaints!
Amazing hotel, great hospitality, I really enjoyed my stay here. To begin with thanks to Travis because him, I got super early check in with out any charge and check in was super smooth and Rachel was very welcoming and explained all the hotel amenities. Breakfast was great and accommodating. All in all awesome property, surely this would be my to go place in Kelowna. Thank you for your great services.
It had been years since this was our Kelowna go-to place in the tower. Many small losses in standards as in cleanliness, services, extra fees and staff moral. Bathroom amenities of crepe paper and a half empty shampoo container. There is a single handicap parking next the entrance. Behind it are five EV charging stations where a couple of handicap spots were before. Directly across under the drive through from the front entrance is the sports bar. Happy hour seems to be from 2pm to 8pm. Dining here is an adventure. Good luck finding parking, checking in or having dinner during "happy hour". New owners are Mundi Hotel Enterprises.
The facilities were great and we loved our courtyard room. The only disappointment was the breakfast which was one of the reasons we chose the hotel. The meal wasn't the quality we expected and one of our party had to wait for her food. Will definitely return next time we're in Kelowna.
The hotel is showing it's age and lack of upkeep/renovations. Room cleaning wasn't good - crumbs on patio, dirty rag in the overhead light fixture in the bathroom, stained carpets. I had used points for our stay, however I would have been very upset if I had paid the almost $300 for the night based on the age of the hotel and Room furniture etc. I would stay at a newer hotel - this did not meet the "plus" BW in my opinion, having stayed at several. Front desk staff didn't call as promised to let us know our room was ready. 4pm checking is quite late if you're planning to want to freshen up when you arrive in town. Overall - would not recommend staying here with all the newer hotel options in the same area.
I have Celiac. They had a list put up on the wall for gluten free options they had for breakfast. Staff was so helpful. They had dedicated toaster in the back for gf bread. They provided me with a muffin. Everything tasted so good. I had normal breakfast in a hotel with my family. I was so happy.
One night stay as part of a tour. Porterage was included with the tour, but our tour manager had to fight for it, as the hotel said it was not. The luggage was slow coming and as we were tried after a very long day, we went and got it ourselves. Room was large and went appointed. Had a ground floor room and liked the patio. Breakfast was included and was not of a very good standard, also did not seem to be a lot of choice and seem to run out of items. Glad we did not have to pay for it
Please find a different hotel and save yourself a headache dealing with this hotel. Upon arrival we noticed our room had a bad urine odor and we had to change room. Second room the fridge smelled like garlic and wasn't cooling enough. Floors were disgusting- full of clumps of pet hair and dust all over the room especially around bed and furnitures. The AC wasn't cooling properly. While standing in line to have breakfast one of the kitchen staff brought a bow full of hot oily sausage and just just dumped it from the dump splashing hot oil on my arm and neck causing burns and damaging my top. All of this was reported to the front desk and nothing was done . On our last day there was a power outage of ~ 6 hours causing everything in our fridge to go bad . We couldn't take shower, dry our hair, or use the bathroom properly because the bathroom and washing area is super dark if there are no lights. You get absolutely no light from the window. We also did not have water for 6 hours and nothing was offered to us. While checking out, I expressed my concern and we were guaranteed a manager will call us the next day and ofcourse they never did. It has been a week already. We travel often and this hotel by far was one the worst in terms of management! We will make sure we voice our concerns to others ! The situation was definitely not handled professionally
A very nice hotel and the only issue we had was the room AC struggled to keep up. It was quite warm outside so we kind of understood the issue. Food was excellent. Service was excellent.
Firstly, we've always stayed with BW while travelling and was really quite surprised at the poor quality of this hotel and service. Upon arrival we were greeted by transient people sleeping outside the bar directly in front of the main entrance. Once inside reception wasn't that helpful in providing assistance with room direction, key card use and facility features. We decided to go for a swim and hot tub once we settled in...pool area was really dirty with wet towels everywhere and trash on tables and deck. There were no fresh towels available, with very limited supply from the front desk. The pool itself was disgusting, cloudy water with all kinds of garbage floating in the water. The hot tubs were full of kids, I counted a least 12 in one tub, so we avoided. The next day the water in both tubs was dirty, cloudy and full of grass, and smelled really bad, you couldn't even turn them on. This wasn't just the one day, it was like this all three days. I addressed these concerns immediately with the front desk and was told its a long weekend and everyone has gone home, so they couldn't do anything. The pool wasn't even looked at till the Tuesday morning after the long weekend. Breakfast was mostly cold, under-supplied and bland. There was constantly no milk for cereal, it was always empty. The area was also dirty and wasn't really cleaned. It would have been nice to be offered some sort of discount or compensation all things considered. Not really any effort to rectify. Overall, not a good experience. I'd opt for other choices if you decide to visit Kelowna.
The staff here are very friendly and the rooms are well kept. The pools were very dirty and the breakfast was either understaffed or not enough cooking space to provide for the amount of patrons that attended breakfast. They could not keep up with enough hot breakfast. The staff looked as though they worked very hard to accomodate everyone though
The hotel overall condition is slightly below price and quality neutral. Breakfast is concern without consisitent supply. Room cleaniness is also slight concern.
The location couldn't be better with everything around it. The suites are super clean and comfortable. I would definitely recommend this location to stay.
This Best Western is clean, staff is very accommodating. Complementary breakfast was very good with no additional cost. Hot food and good coffee. The courtyard area is beautiful as well as the hot tubs and pool. Would definitely recommend
Arrived at this hotel for a 2 night stay at 2:00 pm local time and I was advised that there was absolutely no way that I could check in before 4:00 pm Having woken up at 3:00 AM in my time zone I was exhausted and sad to hear this news. I asked if any other style of room would be possible and again a flat “no we are completely sold out” This is a pretty good sized hotel so to me, not offering any room before 4:00 PM seems to be a lazy level of customer service, lack of employee empowerment or poor training. Hotel overall is dingy and after all of my wait to get into my room, I'm greeted with a lovely view of the HVAC system and a brick wall. Room 222 There's mountains out there somewhere but I'm not going to see them from my room at the Best Western ! On a side note, the breakfast is not served until 6:30 AM which is late for business people or travelers catching a flight You got me this time Best Western but not again !
Staff was helpful, granted me Early check-in even though I didn't notified about my early arrival. Breakfast had good variety of options. Pool and hot-tub area was well maintained. Gym was slightly smaller and had less equipment, but manageable. It was my fourth stay there and I intend to book my future stay as well.
Great stay and wonderful to relax on your private patio at day's end! The included breakfast was okay, fairly basic but satisfying. The rooms are clean, the beds & pillows comfy and love, love that patio!
An average stay at an average hotel. The room was neat and clean, housekeeping was very good. The overall cost of the hotel was on the higher side and I would probably search a little harder next time for a less expensive option. The breakfast was reasonable, and the staff were friendly and helpful.
Best Western is our go-to hotel. This year I am noticing tip jars in the dining area. Once at a Plus and once at a Premier. There should be better compensation for staff. Hotels are costly enough.
I had an extremely disappointing experience at this Best Western hotel. During my stay, I was falsely accused of damaging a patio door and was charged $1400 without any prior notification or evidence provided. I barely spent time in the room and left early in the morning, so I am certain I did not cause the damage. Despite my attempts to resolve the issue and clarify the situation, the hotel charged my credit card without giving me an opportunity to inspect the alleged damage or explain my side. The lack of communication and the unwarranted charge have left me with a very negative impression of this hotel. One important lesson I've learned from this experience is to use a credit card with a small limit for pre-authorized payments at hotels. This can help mitigate the impact of any unexpected charges. I'm not sure if the hotel is charging guests extra to update their facilities, but this experience has certainly raised concerns. I would advise potential guests to be cautious and ensure that any potential issues are documented and reported immediately to avoid similar situations.
Gorgeous atrium for breakfast and pool with outdoor hot tub area, room was absolutely fantastic, beautiful balcony with southern views, exceptionally comfortable beds. Staff were super friendly and a very central location. Overall a very nice option in Kelowna!
Rooms need a renovation; tired decor and mismatched furniture. Bathroom is huge but a ton of wasted space. Fireplace didn't work and they were unable to fix. Breakfast was good. Patio was nice. Nancy at Front Desk was very nice and tried to help with the fireplace issue. Close to restaurants and shopping.
Smooth experience and friendly staff. The room was clean and had a good view. Easy access and close to all my business visits.
Great hotel and pub onsite. Food in the pub is good. Plenty of options and lots of TV's for hockey playoffs. Pub patio is great to enjoy some rays. Pub staff are terrific. Staff is super friendly. Courtyard suite is a great option. Definitely would recommend.
This hotel had comfortable rooms, was quiet, had a good breakfast included and ample parking. Staff were friendly and helpful. A good location for exploring Kelowna on vacation with plenty of amenities near by and easy access. Would stay here again.
Staff at hotel are always friendly and helpful. Greetings are always with a smile. Front desk staff best i experienced!
This is a beautiful property. 2 queen room is typical of what you would expect. Conference accommodation was well done including food requirements for over a dozen people. Breakfast room has a high concrete ceiling and is very loud. Because rooms are mostly around an outdoor courtyard there are long walks to get from one area to another. Not ideal if mobility is an issue.
The Hotel room was far from what was advertised. It was very outdated, including a 30 point iPhone charger in room. Furniture didn't match. Carpet design going different ways. Bathroom had black caulking around bathtub fixtures. Big gob of glue or something on vinyl plank. Sort of a kitchen unit with only ‘a' plate in it. Horrible coffee. I called the night manager after we checked in to say the room was not what I booked and definitely wasn't worth $225. She told me it was recently renovated. I told them they got ripped off. Heater behind couch must be some sort of fire violation. I will never recommend this hotel or stay there again.
We stayed 2 nights here and no real complaints. Good size room and nice bathroom, parking on site. As a visitor, got to keep an eye where the turning into the hotel is coming either way!! Breakfast was okay. Fairly basic, but fine. A reasonable distance from the waterfront, we drove down, but good eating options close by. Cactus Club very nice and also Montana's. We really enjoyed Kelowna.
Breakfast: Not enough space to sit down two days in a row, ran out of bacon, ran out of French toast, old chairs, eggs gross, very limited bread and jam selection, no bagels or cream cheese, cold unspreadable butter.... Maybe too high expectations but come on you can do better TV: no guide or channel info Pool: grossest pool I've experienced in a long time (cloudy, salty, generally unclean) For the cost, not worth it.
During my stay, I was really impressed by how clean the hotel was. Everywhere, from the lobby to the rooms, felt fresh and well looked after. The staff made sure everything was spotless, even things like doorknobs were visibly sanitized. The security measures, like only letting guests with key cards in during the evening and night, made me feel safe and relaxed.
A very comfortable and clean hotel with helpful, courteous staff. Everyone went out of their way to make my stay enjoyable. A lovely breakfast the next morning made my visit one of the best. I would book again in a heartbeat.
Good hotel, easy access from the airport. Staff very helpful on check in and check out. Breakfast had good healthy options available, and some not so healthy, but still delicious. The pool looked good but I didn't have time to use it. There was a nice 15% discount for guests eating in the bar. Food was standard but tasty, range of beer was good and staff were excellent.
The front desk staff were so nice! Room was spacious and clean! Loves the breakfast room and the breakfast. Horus is outside which made it lovely in the snow. The location is central to pretty much everything in Kelowna. My kids spent hours in the pool.
Suites are very spacious, have pretty much all you need for your stay and are conveniently located. Too cold outside to enjoy our ground floor patio but it looked large and inviting with 2 doors to acces it. Bed was very comfy. Pub was convenient to have on site.
Our family live in peachland and Kamloops. Best western in Kelowna is an ideal place to get together. Adults enjoyed the hot tub outside and children loved the swimming pool. Breakfast was great as well.
We have stayed here before. I t has a great location close to everything. Did have a slight problem with an odor in our first room given, but front desk moved us to another room. It is a solid choice for a hotel, and the breakfast buffet is a nice touch.
Great stay for the family. Large rooms. Clean and modern. Pool and hot tub were great. Good breakfast with healthy options. All in all a lovely environment with attentive staff. Would recommend for a family stay in Kelowna.
We were travelling up to Big White and had a stop over in Kelowna. Location is great as its easy walking to shops and ski shops. rooms are always clean and comfortable with great service as well. The breakfast is also a great way to start the day.
Great place to stay in Kelowna with walking distance to lots of amenities. Two outdoor hot tubs and an indoor pool plus large buffet breakfast with tons of variety. All with a quiet courtyard area makes this place a MUST STAY!
Only one night - would have made it longer. The room was very nice, breakfast fantastic, free shuttle to the airport and even a week's free parking while away on a flight to Victoria to visit family. Great experience, thank you.
Do not let the old review fool you. Our room stunk, had a massive stain on the floor, no Air Conditioning that worked and it was 28 % in our room. The balcony door handle fell off when opening and the Bathrooms look old as hell. We tried the Hot Tubs, but they were not even remotely Lukewarm, and the jets did not work in either tub. Front desk is absolutely impossible to reach by phone day or night and as icing on the cake we were Robbed of all our possessions in the parking lot by Meth Heads who live in the parking lot. Save your money and your possessions and go somewhere better.
Certainly well located for a number of restaurants around. On a busy street but our room was at the back in the two storey annex-type add on. The room was fairly modern with two comfy beds. Breakfast was a pretty good spread. Ate at the steak and burger place a few hundred yards away. Good food.
The hotel itself is well-maintained and has a comfortable, welcoming atmosphere. The room I stayed in was clean and well-appointed, offering all the basic amenities I needed for a comfortable stay. The location is also convenient, with easy access to popular attractions in the area. One of the standout features during my stay was the breakfast offered at the hotel. The breakfast spread was impressive, with a variety of options to cater to different tastes. The quality of the food was excellent, and the dining area was spacious and well-organized. It was a great way to start the day.
You won't regret staying here. The hotel quality and cleanliness of the room was excellent. The breakfast included is a nice bonus and the pool and hot tubs looked fun even though we didn't get a chance to use them. Highly recommended.
Fantastic hotel. Everything you could need was there.. fitness room, pool, hot tub, gym. The food was really good and the view from our room was amazing !!! Everything was nice & clean. I'd definitely stay there again. Staff was very friendly
Back again...my go to hotel in Kelowna, I love the balcony/ deck space every room has - perfect spot for a glass of wine. Rooms are clean and I think we were lucky and got a newly renovated one. Room was huge and quiet. Breakfast is great, especially with 2 teenagers - starts the day well. See you soon BW
the room were not cleaned there was no room service in evening the rooms were too old the corridor was not cleaned properly too outside our room was dirty with paper on the floors the breakfast was good but the rooms were too old there was no body wash only bar soap
We had our dog with us and they gave us a clean, spacious room on the main floor that led into a common courtyard so we could walk her easily. Also love the design of the room that has a washbasin outside the washroom, allowing someone to brush their teeth while someone else is showering. Very convenient. The hot breakfast was vegetarian friendly, and the pool and hot tubs were great. The location was 10-15 mins to the beach, very convenient.
Clean rooms, toilet, shower, great breakfast, facilities and amenities, and great place to stay overnight if need a rest stop for onward driving journey Vancouver - Calgary. I almost always use Best Western for our family trips, reasonably priced but good quality.
We really enjoyed our stay, our room was recently renovated and we enjoyed quiet and restful sleep. The buffet breakfast was outstanding and kept well replenished. The grounds are nicely kept and there are many outdoor areas for hotel users to be able to sit outside. It seemed like all rooms had a patio or balcony to be able to enjoy the great weather
It was a hotel with 2 storey buildings around and a tower in the side i guess? For us it's like a maze. But the breakfast was very good. The little balconies were cute. There was a kettle, microwave and fridge which was good. We didn't have any issues. Overall it was a good stay.
The room was recently renovated, and very well featured. The bedroom was nicely partitioned from the rest of the space, and had an excellent bed. The wifi internet connection was quick and consistent despite having multiple devices connected. The location is a little far from the waterfront, but central to the rest of the city and airport.
This hotel was a disappointment. I could not stand the smell in the hallway, the carpets and doorways were also filthy. Our room was spacious and clean and we had a beautiful patio but the lack of cleanliness in the common areas resulted in me not using the pool or hot tub.
Photos of the rooms are not exactly what it looks like. If you would like quality, I would recommend picking a different hotel. The only one rating is for the breakfast. Breakfast was so good! The only thing I would questions is why there is a tip jar in the breakfast area.
Very nice was very impressed. Had an issue the first night with the toilet gargling, filling up to the bottom of the top of the rim then slurping all the water out and loud upstairs neighbors however; the next day asked to be moved and they were so very nice, accommodating, understanding and very empathetic and took my phone number and within an hour or so received a call saying a room was available to move to even though they were full they made the effort to make it right. I would definitely go back.
This used to be my go-to hotel in Kelowna, as it was relatively nice, had the pool, and breakfast, and included free L2 charging. I'm not sure if there's new owners or what, but they've replaced the free chargers with paid L2 chargers. That in itself isn't bad, but they're charging a ridiculous $2 an hour for SHARED 6.6kw charging. It's now actually cheaper to use the fast chargers across the street. If you're needing L2 charging, look elsewhere.
I stayed there because I was familiar with the 97th St pub. The pub did not disappoint, even though I only stayed for two beers. The staff was awesome especially the outside security guard! The room was clean. The bed and pillows were horrible! I usually stay at Best Western wherever I go, this is not one I will return to.
They add additional taxe fee at the end of the call when you reserve over the booking reservation center over the phone. My son of 6 years Find a lighter under de desk in the room. The refrigerator was not working.
We stayed as an overnight before flying out to Mexico. The room was a good size,clean and comfortable. Breakfast was great. We had parking provided during our trip and shuttle to the airport. There was only one glitch. Our room was next to the elevator causing disrupted sleep.
Great place. The service was great, the breakfasts were amazing. The front desk was awesome as it was a day by day stay as my flights were cancelled during the time is was there. I would definitely stay again
Great location, clean rooms and very helpful, courteous and accommodating team members. The dog friendly room we had was on the ground floor which meant we could take her out for a early morning and late evening stretch in a quiet and secure area of the grassed courtyard. Breakfast Buffet had a wide variety of items both hot and cold. Excellent selection of Coffee and Tea.
Hotel has free buffet breakfast, bonus reward points, discount at next door pub, close to major department stores and restaurants, free parking, friendly staff, fitness room, pool and hot tub. lovely grass grounds to enjoy the outdoors from your private patio (weather permitting).
Great hotel, will stay again. Great pool area but may prove a little small if vacationing here for longer period. The manual elevator from lobby to second floor definitely needs updating but no biggy.
Pick somewhere nicer to stay. Very dirty, outdated rooms. Too busy and lack of staff to move you or even clean your room. Literal snot on the wall where your expected to lay your head. Garbage on floor, mirrors not cleaned after previous guest. Electrical shocks from lamp everytime you turn it on
This is a large property on the highway that runs through Kelowna, although there was no hint of traffic noise in our room. It's an unusual design with a tower block connected to a two storey section that surrounded a garden. Attached to the hotel was a pub/sports bar that served typical pub food. The front desk staff were efficient, polite and very helpful, noting that a ground floor room would suit me better than one on the second floor of the low rise section as I am not great on stairs (although an elevator was avaialble). They also ensured that I received all the bonus rewards that I was due. The room was huge, clean and well equipped. It had a door that provided access to the garden and the couple of chairs just outside the room. Breakfast was well up to the usual Best Western standards. It was available in an large, airy atrium that looked out on to the garden. I'd be very happy to stay here again on my next visit to Kelowna.
Clean room and excellent staff. Relatively quiet considering the location. Convent location if you need to do any shopping and loads of eating options nearby. (If you like/require a soft pillow you might want to bring your own.)
loved being able to leave our conference room in main building and dive into pool to refresh and then relax in the hot tub. friendly and helpful staff. comfortable beds. restaurant pub food actually pretty good
We stayed two nights, not consecutive, at this Best Western. The first night we were given a second floor room with two queen beds as we were traveling on a motorcycle & wanted to be able to see it in the parking lot. Bingo! We were parked right above the bike. When we returned two days later, we were given a ground floor king suite with the most comfortable bed ever! Breakfast is included, tasty, lots of selection, large dining area with a nice view of the inner courtyard. Staff are all extremely friendly & helpful.
The staff at the front desk are simply amazing, can't say enough about them, from the time we called to make the reservation until the check out the front staff were amazing. It is also a nice touch to have the morning breakfast included. Great stay
This was second visit to the hotel and would not consider staying at any other Hotel in Kelowna. Clean and large room, had a patio room facing the courtyard and like staying in a park and could walk to the hot-tub directly from my patio. Breakfast selection was varied and Hot items where Hot, breakfast room was large and staff kept it clean. Also items where replenished and there did not seem to be any empty items at the buffet. Good parking and lots of plug ins for electric cars ( sadly not me ) . Parking lot was well lit and never saw any shady characters hanging around. WiFi signal was strong and dependable and it automatically connected with my phone after a visit a year ago. My room was super quiet and never heard any road noise or voices from other rooms.
Room wasn't ready at check in. We were told they would call when it was and noone ever called. When we went back to ask they gave us a room that we didn't reserve. We had to go back and ask for the room we we had paid for. Extremely overpriced compared to other hotels nearby.
We came back to this hotel for a second time this summer because we liked it so much the first time. Great staff, lovely beds, and great breakfast. One hot tub was down for maintenance, but there was one more operating. We will be back.
Clean rooms, great pool, fantastic breakfast, friendly staff. Can't ask for anything more!! One of the best hotels I've stayed in all year. I still be staying here in the future for sure. Made the trip very comfortable.
Front desk person was very competent and polite, even though the booking went sideways. We were informed that no BW loyalty points would be given because we reserved through booking.com. Watch out for the word "AD" on the booking websites. Beware of being redirected to one of these sites. We were given an "Accessible" room with the extra hardware in the bathroom. The "queen" bed was not queen size, but more a double bed. Breakfast was good and the public areas of the facility felt comfortable and clean.
You will not be disappointed . Rates reasonable, location close to downtown , shopping mall , coffee shops and restaurants. Staff very friendly , breakfast very good overall just great . This was my second Trip in last 2 years and we will stay again if we come to Kelowna again
The hotel definitely met our expectations. Kids loved the pool, the front staff were very pleasant and accommodating with our towel requests, and the breakfast had really good gluten free options!!! My daughter and I have celiac disease, and neither of us had reactions to the food.
Hotel is in a Central Location. Convenient to travel around in the City. Breakfast is good quality. But some rooms don't have Washroom exhaust Fans & others were not working. Washroom sink was blocked.
Ordered house cleaning 3 times and didn't get it once during my 4 night 5 day stay. I had to go to the front desk to get new bath towels while having to put my garbage with DIAPERS out side my room before someone was actually sent to swap the garbage out. Even then, they still didn't address the towels. I made sure the call the day before giving ample notice but it didn't matter. There was no bathroom fan in our room so the diapers made it unbearable to leave the garbage in the room any longer than 2 nights.
Toe nails by bed and under desk, food remnants on table and floor, dead bugs, dust bunny the size of my fist, hair in bathroom…… and this was the room advertised as hypoallergenic, for which you pay extra. No cleaning staff to fix things, front desk apologetic but no other suitable rooms for the night, so had to clean my own room!
Noisy neighbors with half hour delay before response from front desk. 1 dirty bed. Dirty shower. Poor shower maintenence. Bugs in bed. Is there anything else to add? (the complimentary breakfast was good despite being overwhelmingly sweet) Overall, avoid at all cost.
Housekeeping was non existent! The rooms were NEVER attended, I called multiple times daily with no answer. I left the housekeeping button on, I even politely asked at the front desk for some room attendance on more than one occasion. It was never restocked, no room towels after a 4 day stay. No coffee. No pool towels by 4pm. Garbages were so overflowed that guests started lining the hallways with their trash and empty's. At one point guests were piling their dirty towels outside housekeeping hallway doors. It was disgusting and a complete disappointment after the amount of money we spent on two rooms during our stay. The day staff were short with me, while the evening staff were polite. However, out of stock when I asked for something simple. As a single mother travelling with 3 children aged 6,2 and 1 this made my holiday TWICE as difficult and ruined our stay. I shouldn't have to pack down two babies with a 6 year old in tow carrying our garbage containing multiple dirty diapers to front desk to be removed. This goes beyond a staffing issue and is a direct result of poor management.
Traveling thru the country on the way to wine. Perfect stop! What a great hotel/resort! We got lucky and ended up in the towers with a view and a balcony and we loved it! Nice hot tubs & pool and while we don't judge a place based on breakfast, it was good. Hotel guests get a discount at restaurant/bar next door and it's a hoppin' local place. Very fun, great food. Thanks to everyone.
Main lobby is under renovations, but room vas very nice bit little terace overlooking to golf course and Mission Hill winery. Epic! We had change of plans in our trip and had extra person - our 4 year old grandson- staying with us. The hotel management was happy to accommodate and offered more appropriate room for the same price. Once renovations are done, this will be excellent place to stay while in Kelowna. We'll come again.
Although we only stayed for one night for a medical appointment the hotel had everything you needed in one location. The pool, hot tub looked awesome and the onsite spa was a bonus although we did not use it. The onsite friendly pub was a bonus. Thank-you
This place exceeded my expectations, and was wonderful to stay at. I would definitely stay here again if in the area, pool was awesome, room was comfortable and also very clean, easy to check in and easy to check out.
Great Hotel and location. Really enjoyed the Breakfast. Pub was great to have part of hotel. Pool looked great but i did not get to use this time. I always stay at this Hotel. Like having a deck to sit outside and enjoy the fresh air
Comfortable clean rooms with nice amenities. An overnight stay wasn't enough to take in everything this hotel has to offer. Breakfast buffet which was included was restaurant quality. Hotel has excellent proximity to restaurants and shopping as well. We had a pet and appreciated the large open green space
Room odor, slow internet connectivity, old carpet, stained mattress and sheets should sum it up. If you're reading this because you're having second thoughts, trust your guts. There's lots of other new hotels and renovated once around kelowna area. Save yourself the headache and look else where. Don't even consider this hotel. Definitely not worth paying the discounted price for the trouble.
Great Hotel , close to everything, quiet, and clean. Room was spotless and breakfast was very good. I have stayed here in the past and will continue to do so. They never disappoint. Salt water pool was relaxing and refreshing.
Stayed in Kelowna as a stopover on the way to the Rockies. The hotel was as I'd expect for a big chain. Well equipped, clean, lovely comfortable bed. Breakfast was included and had good selection and plenty of it. Went into Kelowna for dinner and didn't really enjoy the vibe. Went to the waterfront and there were quite a few local lads making their presence known. No idea if this is the norm or we were just unlucky but was glad to only be there one night.
We were in Kelowna for a golf tournament, great experience at this hotel. Free breakfast was awesome, terrific mix of food items both hot and cold. Room was really nice, lots of room, quiet and parking was ample.
Maggie the supervisor at the front desk was very unprofessional, inefficient, & did not know how to handle the lineups when people were checking in. The hotel itself is outdated, carpets not clean, things in rooms needing maintenance. , For the price we paid at the Best Western Plus, for the Victoria long weekend I'd much rather have a weekend at a fairmont hotel where you get much more value for your money. Also they are a cleaner chain & their employees are professional.
Booked three nights, got a room on the first floor just off the lobby. Older hotel so could hear everything in the rooms beside and above and outside the patio doors. Tile floor in the room was sticky; Shower head came apart when touched; bathroom sink water was scalding hot or cold. Upon check-in were advised room wouldn't be cleaned unless we specifically asked for it prior to 10am.
My husband and I stayed here while exploring Kelowna. The breakfast was one of the best we have had at a Best Western. The people running it were very efficient and did a great job. The front desk staff was so wonderful and friendly. Our room was spotless and we even had robes for us. We stayed in the tower with a great view from our room and loved it. The courtyard was huge with 2 BBQ,s and 2 outdoor hot tubs. I would definitely recommend this hotel. It's perfect.
We stayed at this hotel twice, 5 days each. I love the fact that the pool and hot tub is in the middle of the courtyard. I love the balconies and family friendly atmosphere. The parking lot surrounds the building, you can leave your car close to the room - it is very convenient! The breakfast area was always clean and well stocked. The rooms are clean, housekeeping stuff is very polite and helpful. We will definitely come again!
Excellent facility, great value for money, cheerful staff. I would highly recommend this hotel to all whether you are on a business trip or leisure. Great for families who would like to enjoy their own food as the kitchens attached to the rooms are fantastic.
love this hotel - stayed on the 6th floor - great city views - and the staff are great - really know how to take care of their guests - only downside is its not on the water - other than that its almost the perfect place to stay.
Clean well maintained and exceptional staffing including continental buffet style breakfast poool and hot tubs clean and maintained on site spa and an excellent pub restaurant located on the property across from lobby entrance
Non existent customer service. Had such a bad problem we decided to leave after hanging out there for an hour and half without the problem being fixed. Front desk ladies told us in no uncertain terms, to go fly a kite. Worst hotel visit in 35 years of travelling.
I stayed on the 7th floor of the tower. Nice balcony with a great view of the city. The staff was very helpful in providing some info on what I might enjoy doing in the city. I received a coupon for a free drink at the restaurant onsite as well as a 15% discount on meals. Great deal.
My family had a great stay at this hotel. The location is central so close to many restaurants and activities. Friendly staff, clean, great amenities and incredible buffet style breakfast. We had many activities planned on our trip and enjoyed going back to the hotel for rest between them. It felt like home.
A bit pricey at $229 compared to other econo hotels but, far better than a lesser priced hotel. Evening desk staff was rather cold and unapproachable and the day front desk staff was super friendly. Great location
Have always stayed at Best Western hotels. This particular one in Kelowna is great. Very clean rooms, the staff are great, really good breakfast in the morning included in the price of your room. It is centrally located and lots of parking. We have recommended this hotel to family and friends and will continue to stay at Best Western Plus while visiting Kelowna
The waitress at the restaurant didn't let my friends in because they didn't have the vip pass. She told me I have an attitude and I am annoying. Overall experience at the hotel was nice, staff was friendly but my room wasn't clean (because of “covid”?) how stupid!
Family trip.. courtyard and rooms with access to it is great. Hot Breakfast was delicious and served in a huge glass room that let in lots of natural light eating on cloudy days .Indoor Pool and outdoor hot tub was nice to use especially at night time
Just a big name comes with a big bill. Some of the very basics were missing, no microwave in the room, I was told to go to the lobby to heat my food. I had multiple items so going from my room down to the lobby and back multiple times was such a hassle and food kept getting cold. The WiFi sucked. I was told come down to the lobby or restart your device. How many times should I have to restart my device? Going to the lobby is no as I am on a video call, or just want to watch a movie as the choice of channels was very limited. Not clean, understaffed,
Enjoyed our stay in BW+ Kelowna, lovely tower room, clean and functional, friendly staff. Located near Orchard Park Mall, lots of shopping and restaurants nearby, including a pub attached to the hotel. We enjoyed our dinner there a couple of nights. No problems at all, great stay!
Great trip-clean hotel-breakfast was delicious-huge variety to choose from!! Front desk was super helpful and friendly-the pub attached had great service, the food was amazing!! Very highly recommended staying here you won't be disappointed!
awesome place to stay lots of room clean and hound dog friendly breakfast was great staff very friendly and helpful good lots of stores pub was great 3 minute walking distance to lots of stores . taxi's are out back of motel !!!
Rooms are spacious, very clean. Comfy bed and very quiet with the room facing the coutyard. Buffet breakfast was standard, not great but to be expected. I'll be staying at this hotel next time I am in town.
Wow just wow I would never recommend this place to my worst enemy I was treated like crap an evacuee from Merritt who had a couple of Merritt locals over in his room and 4 days later to be kicked out and now nowhere to stay but either the shelter where it's full of drug addicts or the streets again disgusting
I needed to stay in Kelowna in order to catch an early plane out in the morning. This hotel was ideal. The room was reasonably priced, there is a nice restaurant with good food right next door, and thee is a shuttle that was on time and took me to the airport. Overall, a very positive experience.
Will return as soon as life allows! Excellent staff, location and amenities. Very good breakfast, especially during Covid with social distancing and cleanup. Good size bathroom in the room, very little toilet room at the pool would be my only complaint (I can live with it, lol)
The breakfast here has been great because it has carried us each day until about 3 pm. It sounds cheesy but it has been a real blessing to get us through these days of work. The staff have also been very accommodating and friendly as well. Great job, BW Team!
We have stayed in this hotel on many occasions. It has always been a positive experience. The rooms are clean, comfortable and fairly priced. What stands out most with our family is that we have also been here during family emergencies as we are from Vancouver area, and people like"Maggie" just go above and beyond to ensure their guests are as comfortable as possible. No matter how busy they are, she shines at customer care! Thank you Maggie and others at BW who are just as good.
My spouse and I stopped in Kingman on our round trip to Las Vegas for the first time and enjoyed the King room and the breakfast. We also ate both times at the great Mexican food at oyster Mexican and seafood and loved it for the margaritas and tacos salads
Great location, near shopping, airport and lots of restaurants. Having the hot breakfast was great. Indoor pool and hot tubs outside were great. Very clean. Staff are very friendly. Road noise was an issue being at the front of the building. It is right on the hwy going through Kelowna so very busy. Parking lot hard getting around with a truck, very tight parking stalls.
From the first outside appearance of the hotel I was glad I picked the Best Western Kelowna. Parking lot was well laid out and well lit. Check in was fast and check out just as fast. Breakfast buffet was like you experienced precovid and had a large selection ( try the freshly made danish) Room was spotless and since I had booked a deluxe patio room it was large. A nice surprise was the shower ,,,,there was high water pressure and hot water. Staff where all friendly and smiling and even tho there was no in room cleaning extra towels,soap etc where available. Patio opened unto a large grass area and I walked from my patio directly to the hot tubs (number 2 was hotter). The grounds where park like and a group of gardeners worked outside every day I was there. I know it common practise in reviews to find fault with the smallest thing so I had one complaint, remote control for the TV needed new batteries. I booked directly with Best Western and received a better price than all the internet sites and I had the room I booked with no surprises. Oh because of the way the hotel sits I heard no traffic noise.
Room is huge, fridge. No microwave. Floor creaks as does the floor above me. House keeping missed a few items in the bathroom area that were in plain sight. Excellent location, excellent front end staff. The Pub on the property is excellent as well.
Enjoyable trip to Kelowna for the CJCS AGM and visit with family and friends who I hadn't seen for several years.!! God food and drink at Cactus Club and Old Spaghetti Factory!! Pleasant shuttle driver from the airport to hotel and back again!
Breakfast was excellent - good choice of bacon, eggs, sausages, muffins, french toast, juices, coffee, etc. Bed was comfortable. We chose to stay in disabled accommodations because of my wife. However, she did not like the bench in the shower because she felt like she could slide off at any moment. It was not slippery proof - esp. once it was wet. Next time we will get a regular room as she doen't need wheelchair type accomodations. We stayed in the back or the North Entrance of the Hotel and noticed questionable people hanging out doing drugs on the Hotel property for the duration of the nights that we stayed. We didn't feel safe!
Excellent hotel, lived up to its reputation as a member of the Best Western brand. Staff were great, room was great too. Would have loved a little bigger size tv. This was my third stay in a Best Western hotel in the past month and they've all been great experience.
Took our daughter to university and stayed one night in Kelowna. The location was great as was the breakfast and hot tub. Room cleanliness was extremely poor especially in the bathroom and high touch surfaces. We had an unwanted wake up call before 7am ! Upon checkout there was a billing error which the front staff clerk assumed that I was wrong but did eventually fix the error. Will consider staying somewhere else next time.
Pros: The pool is salt water and cleaned (skimmed) daily it looked like. The kids loved it, and we enjoyed the lack of chlorine. The breakfast was awesome, a great variety of choices which was s wonderful break from the standard contenential breakfast at other hotels. They also have a BBQ you can use, which was great. We stayed is a 1 bedroom suite with a kitchenette and sofa bed. It was very average, but clean and the courtyard balcony was great. Cons: Our bed. The mattress was very clearly broken. It had a deep crevice on one side. A couple feet long, and if sharing the bed it was unavoidable and very uncomfortable. No idea how housekeeping missed this and they haven't changed it? This would be the main reason we wouldn't return. We ran out of coffee, called downstairs, but more could not be provided. We were told to wait til breakfast the next day. Bit if a pain for those up early due to time zone differences. But it's a small thing.
I know THis has been a very high stressed time in the world but the desk people could of been more welcoming. We have stayed here many times through the years and were very happy with the service. Today is not the same, trying to get your room cleaned was a chore. They will only clean your room twice a week and you have to go to the front desk to ask it to be done. Not phone as they don't answer.. twice We had to ask for our linen and towels to be replaced in the same day hours apart and then it was done with a very unhappy attitude. We are staying here for two weeks. The room was average the beds are good, the curtains are dirty and the blackout curtain has holes in it. This was not in the tower area. All I can say is that it's over priced for what you get. Will we stay here again? Only if they change customer service and improve service. We are executive members.
The best Best Western I've stayed at. The swimming pool, courtyard, location, amenities, staff, room, continental breakfast were all great. Will definitely go back if I stay in Kelowna again. Just a note, if you special requests, make sure you call the front desk and ensure they are aware. The communication between the central reservation call centre and the hotel needs improvement.
Whenever I travel, I choose to stay at a Best Western. the rooms here are very clean and the service was very excellent. The breakfast has lots of variety and there was always hot coffee available in the lobby.
Love staying at the Best Western Plus in Kelowna! The staff are always extremely friendly and always offering to help or answer any questions you may have. The General Manager even made time to come out and say Hello and make sure that our check-in went smoothly as the hotel was very busy, which it did of course. The rooms were great, clean and had all the amenities we needed. I also love the location, close to some great restaurants and a quick drive to the water or downtown. Definitely will be staying here when we come back!
Clean, safe area, nice well maintained hotel. Great breakfast area, great assortment of food. Clean and delicious. Say Hi to Marriama. She cooks all the food and keeps everything clean and fresh. Would definitely visit again.
We travelled from Vancouver and it was our first time visiting kelowna. And it was not easy. But they were very accommodating with our early requested check in time. We enjoyed their breakfast and pool
Multi party stay. Everything went well. Had 2 tower suites with a courtyard room that has a big grassed area for the kids to play games and great access to the pool. Everything was amazing great staff. We always stay at this centrally located property. Thanks again.
Me and my family stayed at the Best Western Plus in Kelowna and it was a terrible experience. The rooms smelled bad, bathroom tap was either too hot or too cold. Was supposed to stay for 3nights but ended up checking out after the first night and moved to a different hotel.
Great Hotel, location and Staff. Breakfast had a mixture of cold and hot foods and Fresh fruit. Pool and hot tub was open and had lots of guests using. BBQ outside for anyone wanting to cook their own food. Tables outside and a nice grass area. e-bike rentals are available. company will deliver and pick up. I used the e-scooter as well.
Stayed 6 night and didn't get any room service. We requested room service twice that did not happen. I feel cheated out of portion of the bill that makes up room service. I had to change my own bed sheets. We found someone's pants in the room at check in. The front staff are good and really trying, this hotel need more people to clean rooms and it would have been a 4/5
The rooms were not the standard of paying $314 plus tax per night. Cleanliness, noisey location, furniture, lighting were below standard, this room was more like a room of $125. We would not come back.
We were there for a quick trip to see the Kangaroo Creek Farm and fruit picking in the surrounding area. The staff were courteous and the rooms were clean and spacious. Located in the heart of the city it us central to everything from food to shopping to most of the attractions. We would 100% recommend a stay at Best Western as it is kid friendly and budget friendly.
The pool was perfect for the hot weather allowing to swim out of the sun but still allowing for relaxing in the sun. Rooms were clean and breakfast was great with lots of options for everyone. Beds were comfortable.
This hotel is a towering facade in Kelowna but when you get in the compound its driveway is so tight and chaotic. The lobby is so disorganized. Hundreds of guests coming in and out but there are only 2 front desk staff. Long lineup to be able to check-in. Posted check-in time is 4:00 pm. You'll be lucky to have your room ready at 4:30 pm. You can hear people complaining at the front desk. There is no concierge staff. If you have disability, you're on your own. Pool is small and overcrowded. Adults drinking beer while watching kids swim. Only one hot tub working and always full. The only saving grace in this hotel is the breakfast. You'll have lots of choices. Scrambled egg with cheese filling is good. Bacon or sausage (interchangeable daily). Hash brown, French toast, various bread, yogurt, cereals and freshly cut mix fruit. Choices of fruit juice and coffee. There are garden rooms in this hotel adjacent to an open grass field by the pool. There are 2 huge BBQ grills which you could use if you would like to grill some steak or chicken. There are a couple of picnic tables in the garden. This hotel is pet friendly, so dog poop is inevitable in the garden.
Terrible check-in. Kept being told room was being worked on, but wouldn't say when it would be ready. Overall grubby and dirty. Entire facility needs a deep clean. Very poorly managed and complete lack of supervision of workers. Pool poorly attended to. One working hot tub was a slimy shade of green. Other than staff wearing masks there was no other evidence of Covid protocols being followed with respect to cleanliness or sanitation. We had stayed here twice before, but the quality has deteriorated to the point we won't stay here again. It is definitely a black mark on the Best Western brand.
Pros: -Great hotel layout, courtyard, patios, and modern rooms -Location fantastic, lots of amenities -The design of the pool linking the lobby and courtyard with massive open-air concept -The breakfast buffet and gym were really nice -Absolutely gorgeous landscaping and grounds -Very quiet rooms -A/C works fantastic despite the record MAJOR heat wave in Kelowna this week Cons: -They were unable to re-hire any housekeeping staff after Covid. The room was absolutely filthy upon check-in (crumbs in bed, trash cans full, dirt and sand all over floor, toilet gross) and the room was not cleaned once over our 5 day visit -Had to take out our own trash and recycling, including whoever had the room before us. We also bought cleaning supplies and cleaned the room ourselves upon check-in -The pool maintenance was poor (cloudy water, green hot tub, one hot tub out of order), there were 2 of 5 days we wouldn't let the kids in -They were unable to give us clean towels, more toilet paper, soap, etc. Fortunately a Super Walmart is nearby and we bought everything (including pillows and cleaning supplies -- not ideal for "vacation") -Check-in took 45 minutes (online check-in was not working, many people complaining at desk, I could tell the desk staff was worn out and fed up-- the management clearly hung them out to dry) -Room was not ready until 6pm with no offer of discount (quoted check-in time is 4pm, will be calling BW Rewards for compensation) It would have been a 5 star rating without the check-in and housekeeping issues. Unfortunately, I don't think we will return here.
From check in to check out, it was a great stay. All staff efficient and friendly always eager to help. Excellent breakfast choices every day. Excellent covid protocols. It was like home away from home.
We had the most wonderful stay at this hotel. The staff were very accommodating and let us check in really early, as we had travelled there on a motorcycle and it was +42 that day. So we needed to get out of the heat and relax by the pool. Loved everything about this hotel, from our room that walked out to a great court yard, where we could sit out during the very warm nights. To the awesome hit breakfast they served.. would stay here again when coming to Kelowna.
Check in service below expectations. Room service not planning well F&B service above average No pool water quality inspection every 3 hours, especially when temperature reach 45 degree Celsius, the inspection interval should shorter
Our stay at BW Kelowna was fantastic. We were impressed of the cleanliness of our room. We booked the Deluxe Courtyard and it was perfect for my 2 yr old daughter to have a space to run around. The breakfast was great too. Will for sure book BW Kelowna now every time we go visit every year.
Good few days in Kelowna. Hotel in good location for different restaurants. Drive into town is less than 10 mins. We travelled with our dog so had a ground floor with a patio, good to be able to sit outside with her during this heat. The pub patio onsite is partially pet friendly and the food we had was very good. Breakfast at hotel is good, something for everyone, hot breakfast, toast, bagels, fruit, yogurts, waffles...if you can't find something you like you are too picky. Grounds of hotel nice with good grassy areas and a couple of picnic tables and bbq's for visitors use. Pool and hot tub nice. Overall a good experience, would we stay again....Yes.
We always stay at Best Western as we travel from coast to coast in Canada. They are consistently excellent and meet or exceed our expectations. They strive to be very eco-friendly and can be commended for their efforts. We hope they continue to lead the way. Staff has always been very friendly and helpful. Great value for reasonable rates.
Thank you to Stephen Dodwell and his team for always going above and beyond to ensure that our stay is perfect. We love your hotel and stay here each time we are in Kelowna. The rooms are quiet, extremely clean and well appointed. Great location with plenty of parking.
Located near, often within walking distance, of all the stores we planned to visit. Hotel staff very professional and friendly, easy check-in/check-out. Considering the limitations with COVID-19, breakfast had a good amount of selections.
Was perfect good accommodation, food, clean confortable and staff, will be back soon, thank you for your service, for sure will be back in any best western around the world, they are always 5 stars! Great
Everything was very good at the hotel. We were there 17 days, working during a transition moving to the Kelowna area. internet was excellent as was the breakfast, despite covid restrictions. Everything was great.
Very nice stay! (With a SUGGESTION though, please). The breakfast was amazing! Lots of options during Covid times upon us and the attendant did a superior job keeping the area tidy and clean! The lobby was lively with music and our check in gal was friendly. The internet was quite good too and we liked our room except the tv but most hotels do not make tv watching easy/enjoyable so no strike against really! I just prefer a guide channel when you are watching a show and many tvs offer this these days. Plus was semi limited on high def too and some sports channels were so dark and you cannot just adjust the brightness! The hot tub is to die for! We enjoyed all to ourselves in the am for an hr BUT come on now...an outside hot tub that closes at 9 pm! Why NOT 10 pm??? I did not even know this and went in right at 9 and got the boot but was a nice enough boot out so all good. Just made ZERO sense to feel like a senior in these senior times and a 9 pm curfew! Especially when we are not rowdy at all and just wanted to enjoy a soak after dinner at 97 Pub which was not up to par! But still a 5 and one of the best hotels Kelowna has to offer!
I give top marks to Kelowna Best Western for the way they have adapted to Covid-19 protocol. Breakfast was delicious, staff were amazing, so friendly and helpful. Would definitely recommend the hotel and the restaurant. Best salmon I have ever had !!!
Our front desk representative was professional and kind. From the moment we walked in to the moment we checked out. The bed was comfortable and the balcony certainly added to our enjoyment of the room.
This place was amazing! Our rooms were clean and everything was in place. The receptionist were all so nice, specially Anjali, she was so sweet and helped a lot. I recommend this hotel to everybody with families and kids.
BW Plus in Kelowna is one of a kind when it comes to ambience, staff kindness, breakfast which never runs out and a great pool and hot tubs. We would go there over and over again. The staff are the most pleasant and kind we have met.
We stayed one night in the tower after having a long day of golf and a few to many drinks, so used up best western points and got a free room. Staff had us checked in with complimentary waters in under 5 minutes, and the rooms were spotless and comfortable. All the staff we encountered were very accommodating, and the morning breakfast was very good considering the limited menu. Every effort was made to make us feel comfortable, and I would recommend this location.
Prior to Covid, we travelled a great deal and now are restricted to essential travel so we wanted to make our stay special. I chose the perfect place to stay while in Kelowna. A short drive to the Hospital which was our reason for being there but also so very close to everything from parks to shopping, to the airport and even walking distance to many preferred restaurants. This is the only place I will stay when in Kelowna in the future as the price was good and the room was perfect. We had our Doggy with us and yet were on the fourth floor with a balcony and a view that was beyond belief. They had a very nice Pub on site and also so very many places for my Doggy to go out for his walks. Safe even when we were out for a late night Doggy walk. Staff were amazing and really cared that our needs were met in every way. Breakfast is included and was very good with a huge variety of hot and cold pre-packaged foods. Very fresh and with the option of eating in a lovely spacious room by the pool or taking it up to your room, it was a great way to start the day. We had a very nice visit o Kelowna mainly because we had a great place to return to at the end of the day.
Enjoyed our stay, place was clean and they had nice rooms. Good location, close many restaurants and shops. Staff was friendly and helpful. Overall good stay, will stay here again when we return to Kelowna.
They had a huge selection for breakfast my kids sure enjoyed and they have a good size pool and the rooms were clean and comfortable beds definitely recommend! The location was perfect. Easy access to Walmart and the mall and nice views.
Kelowna Best Western Plus is a nice hotel. We stayed for a few days, the room was very clean. it is what we expected. Good location, close to Costco, Walmart. The court yard is well maintained. People can BBQ or picnic in there.
We are disabled and had our dog with us. Our stay was perfect. Loved the ground floor patio and outside access for our dog. Also the room size was good to because our 4 mth puppy could play inside freely.
I stayed at the BW Kelowna. Amazing staff and managers. Extremely helpful, A well run hotel. Very clean and accommodating for all my needs. Superb service. (at all Best Western) I highly recommend for a great stay. Quiet,clean and outstanding.
Overall very satisfied and they offered good quality of service. This is the third time using the same Best Western Plus located at Kelowna BC. It appears that they have upgraded their Grab-and-Go breakfast menus. This time, I was able to find French toast and other typical breakfast menus (despite the fact that we are under COVID-19 situation). Thank you for your service.
Way over prized. Does not feel like your regular Best Western and we have stayed in allot of them. Asked for wine glasses and they were filthy. I believe that there are to many residences in that hotel, not just tourist's.
This had always been my goto place in Kelowna for many years and I continue to hold diamond select status. I arrived at 3.20 for check in and was told my room wasn't ready. I was also told checkin was 4pm in a flippant way. I asked if another room was available and was told I had been assigned this one and there was nothing else available. Then I was asked what my essential worker designation was as I had received a lower booking rate. Just seemed to be more attitude. I proceeded to sit in the chairs in front of the desk till 4pm at which point I went back to the desk and asked the same person if my room was now ready. Was told no and they would send someone to check. Someone came back at 4.10 and said it was ready. This could have been done 40 minutes earlier. Just a poor service attitude from the front desk person. No apology from the desk person but from the person who checked on the room.
Whenever I come to Kelowna, I always enjoy my stay at the Best Western. I like the location, close to restaurants, easy to get downtown if needed, rooms are always clean and staff are beyond exceptional and professional! Thanks again!
The hotel and room was clean. The room had used furniture that could be upgraded but the bed was comfortable and clean. Good coffee and a bar fridge for our convenience. The 97 Pub next door was for handy and close for drinks and a great food.
Passing through on my way to Kamloops and stopped in beautiful Kelowna. Hotel appeared clean but could work on more detail. Staff ok could have been more welcoming but it was busy. Some areas outside not tidy and a little noise around our room.
I was shocked by the attitude of the receptionist. I was never treated like this in other best western locations. As a diamond select member I always had the best customer service but not this time. Starts from checking in where I had made a special request which was ignored totally and the receptionist did not give me any chance to explain my point. I had ti request cleaning my room 3 times because the floor was slippery until they send them finally. They ruined my vacation totally.
Best Western Plus Kelowna Hotel & Suites 2402 Hwy 97 N, Kelowna, BC V1X 4J1 Don't get me wrong. The hotel staff did provide industry standard hospitality in respect to it's ranking in the travel sector. My review is about their lack of willingness to provide customer service simply because I booked the hotel room through a third party, Expedia Travel. Nowadays people use Hotel.ca,TripAdvisor or other websites to book their travel or vacation and that should not have became an excuse for the hotel not to provide the industry-standard service to the customer as they are contracted to render. I complained to the manager, Prisha Chavan, regarding the unbearable noise from the floor joists and the ceiling structure as a whole and all she responded was that there's nothing she can do since it's a third party booking and that the only thing she can do for us is to make the" reservation process seamless" on our next visit; like we are going back ever again! Travellers be aware, avoid room #128 on the ground floor facing the center courtyard because you might be crushed in your sleep as the ceiling come crashing down if you can sleep at all in this room!
We stayed in this BW property in the second half of July, so Covid-19 measures were fully in place. We arrived later in the evening, after 9pm, but check-in was quick. Since the bestwestern.com website clearly states that Elite members are provided with Complimentary Water and Points upon Arrival, I have asked if (as a Platinum member) I could get some complimentary water. The check-in agent replied (not very friendly) that I already got the bonus points and that is all they give and that not all Best Western properties provide complimentary water to Elite members. The luggage carts were available for guests to use. We checked in and while my wife was unpacking, I was still running back and forth to our car to collect some small items. Meanwhile our 8-year old daughter found a piece of condom wrapper by the queen size bed edge. We were quite disgusted by it, so I took the piece to the front desk. I started explaining the situation to one of the receptionists. Once she heard the words “condom wrapper” she started waving her arms and mumbled something saying that I need to talk to her colleague, since she is the supervisor in charge and started to walk to the backroom. I did not understand why I have to start explaining the situation from the beginning to another person, but the supervisor lady just arrived, so I told her. I explained that such discovery is absolutely unacceptable anytime, but in the midst of Pandemic it makes me wonder how well the rooms are sanitized before the new guest's arrival. She apologized and asked me how could she make it right. I told her that I have no idea and she offered if we wanted to switch rooms. It was past 10pm already. I declined since there was no guarantee that the other room would be any cleaner. She kept the piece of wrapping and I expected her to bring this up with the housekeeping. I was naive thinking that perhaps with 4 nights stay, the management would get in touch with us and at least apologize again. But there was no such an attempt made. The 1-bedroom came with kitchenette with good size fridge, 2 burner stove (no oven), microwave, toaster, hot water kettle, pods coffee maker and kitchen sink. What was noticeably missing were any glasses or ceramic cups in the room. Instead of cups there were paper cups covered in plastic. I assume the idea was that we would make tea and coffee into those paper cups. The next day we went to a dollar store and purchased proper mug for each of us. The room layout was good, except the fact that the living area where our daughter slept was noisy. It shares the wall with the hallway and other guests would not refrain from speaking in the hallway even after midnight. The courtyard is nice, great for kids and families to play in. Pool maximum depth is 1 meter and you need to make a reservation for 1-hour use. Toilet must be the smallest toilet that would still pass for an adult size. The toilet seat was detached from the bowl when we checked in. I was able to re- attach it, so we could use it during our stay. Breakfast was acceptable given the circumstances. The selection was identical every day: coffee/tea, yogurt-plain, peach, vanilla or blueberry, boiled eggs, bar (1 flavor), muffin (chocolate, banana, blueberry) – made in USA, wrapped in plastic, and instant porridge. Internet worked very well throughout our stay. I am glad others had a nice experience at this property, we did not. I would not recommend staying here to anyone. I would recommend improving the room cleaning procedures, so the hotel housekeeping team would be cleaning the rooms at least according to pre-Covid standards.
Great location and very nice hotel and staff. The hotel staff handled the COVID-19 situations very well. I really liked our allergy free room for being neat and the only thing I like to ask to be more clean is the floor.
The staff at Best Western Plus are amazing to deal with when organizing a conference. Quick detailed responses and they make the extra effort to make things easy for you. The view from the conference room is beautiful. Highly Recommend!
Great Stay in Kelowna for 10 days. Hotel location is great. Easy access to everything i wanted. Room was quiet, AC worked great as it was 30plus degrees everyday. No issues with Internet. Breakfast was handled very well. Lunch bags for people to grab their food and sit outside, or with the tables that were 2 meters apart or go back to your room. Staff were very pleasant and very helpful. One staff at breakfast was so pleasant. She always smiled, talked to everyone. Just a happy person.
Called booked online for 3 days came in and couldn't find reservations only allowed us to stay for one night Talked to the man at the front desk he started yelling at us for no reason will never stay here again bunch of bull
The hotel worked great for our one night in Kelowna. It was central to the places we were going. The courtyard lawn was a great spot to sit in the morning. Covid protocols were well adhered to by staff (wish more guests were wearing masks!) We'll be back!
Very comfortable beds and pillows. The hotel has a nice inner courtyard with picnic tables and seating areas. This is also where the pool and hot tub are. Limited capacity of 10 people in the pool now due to Covid .
So, for your information, this hotel is a big one. Reception, lobby, pool and breakfast area are located in the tower. The tower is surrounded by a two-storey building. I booked this hotel many, many times. Most of the time I stayed in the tower, as the rooms are nicer and you have a nice view. When the tower was totally booked, I always asked for a top floor room in the low-rise building. Here, the rooms are so-so, but not bad. This time was bad! The only room available was a first level room, very close to the North entrance, nosy like hell. Till 4 am, people were coming an going on the hallway, with pets and kids, yelling or crying. On the top of this, the mattress was very old an soft and with both edges collapsed and the air condition unit was noisy. But the worst thing was when I came. I was waiting a lot at the front desk to check in to my already online booked room, got the keys and found that my room was not prepared yet from the previous guests. I was shocked! Went back to the reception to let the receptionist know what I found. She obliviously apologized telling me that the room will be ready in 30 minutes and she will call me to let me know (they gave me 10,000 rewards points to sweet my pain). So, I left the hotel for shopping. Guess what, nobody called me! After couple of hours I came back to my room, didn't bother to check first with the front desk. The room was half cleaned, with no ironed bed covers, dirty balcony and super-dusty balcony table and chairs. I'm truly hoping it was a one time bizarre incident because I always enjoyed my stays at this hotel. I will come back, but if is happening again, I will skip booking here. Anyway, there are another couple of Best Western hotels in that very close area.
I appreciated the cleanliness and professionalism of the staff at this hotel. It was a bit expensive, but the service was excellent. It was comfortable and pleasant. I will definitely go again to Best Western Plus.
Beautiful property, perfect location, upgraded room as a Gold member was very appreciated. Morning staff are engaging and kind. General Manager went above and beyond, was very professional. Looking forward to coming back.
Check-in and out was very friendly and professional. Though the hotel is right beside the main highway, it was very quiet in our room, and even on the balcony, which overlooked the courtyard, and had a view of the surrounding hills, We sat to enjoy a glass of wine and a game of cards, and then cheese and pate prepared in the kitchenette. Bed was very comfy. A very pleasant evening and stay.
Welcoming staff, Excellent service, Rooms were spacious & clean, well equiped with a makeup mirror, refrigerator, the grounds are lovely & pet friendly. Gold standard in green leadership, they offered modified breakfast bags with the COVID
Allot of changes given the covid safety requirements. No housekeeping which was actually good so you knew that anything you'd wiped down yourself hadn't been touched. Loved the available coffee from the front desk as well as the grab bag breakfast offering. Great service from all the staff. Excellent experience.
We visited during the phase 2 of covid restrictions in BC. The hotel had taken all precautions to keep us and their staff safe and we appreciated this very much. This included no room service and a limited breakfast, no pool or shared eating area. This was all very ok of course.
Excellent stay. Clean and quiet rooms. Balcony is a nice bonus for those who smoke. Staff were all very friendly. With the new covid rules they do not clean your room which was fine for us. Anything we needed front desk would supply. Will definitely book here again!
We stayed here for a night over the weekend and thoroughly enjoyed our stay. We had a room in the tower, and it was very clean and spacious. The service from the front desk was excellent despite the ongoing pandemic, and the hotel was quiet and clean. The location is absolutely perfect with a lot of restaurants within walking distance to pick up from, and is not far from anything else you could think of doing in Kelowna.
There is a lot to like about the hotel. We would like to give thanks to the dining room staff for their efforts in stocking all breakfast items and prompt cleaning when there are a lot of guests. We want to give a special thanks to Helen for taking that extra effort in making us feel welcomed and appreciated. Robert & Glen
We enjoyed our stay. The kids loved the pool, but the hot tub did not look very clean. The breakfast was plentiful, but lower quality. Good value for the money and the staff were very accommodating to our group.
I normally stay elsewhere when I am in Kelowna, , but I saw the ad advertising stay two nights, get the third night free, So, I thought what the heck I will try this place. Well, I was Very happy i did. Staff was very friendly and accommodating on check-in, there was lots of room for my big truck, And as a walk in they had a room for me. This is not a new hotel, but is very well appointed, the rooms are clean and very nice, and there is a restaurant/pub, on the premises. The best, was yet to come. The breakfast that is included with your room, was one of the best I've had in a long long time. Waffles, scrambled eggs, bacon, sausages, sliced fruit, cereal, very good coffee, and a lot of other stuff. Darla and Clint are responsible for the breakfast in the morning. They have done a very very good job of doing this. Everything was hot, very clean, and the food was very very good. This is one hotel, that I will stay at a game whenever I am in Kelowna now.
I have reviewed this place before but I figure if they are consistant with their service, they deserve another review! We often stop here as we fly out to other destinations and they are really good about letting us leave our vehicle in the lot in off seasons. The taxi service from the lobby is quick and easy to obtain. The Pub in the hotel serves great food and can deliver to the room for a fee. When we were making our way to the room we noticed that there was several young hockey players in the hall way and feeling a little rambunctious! The sound proofing in the room saved us that night. Gotta like that!
Mary was exceptionally helpful at front desk answering questions and looking up rewards program for me Discovered I was still listed by 10 year old email and let me know how to get it updated. Highly recommend
As a seasoned traveler for business and a regular at this BW location, i was extremely disappointed in the lack of honesty with some of the staff as they notified me that they could not satisfy my room request. My colleague was then given an already occupied room and then after reporting the issue to the same check in agent she then placed him in a tower room. during another stay the similar situation occurred as it relates to the room request and was then given a room with lights not working and then was told they would not be able to repair until the next day.
Always stay here when traveling for business. Very friendly and accommodating staff. Love their waffles!! And the most comfortable beds, always have a good night's sleep and the rooms are always clean, pet friendly rooms are fabulous too!!
Very much enjoyed the complimentary breakfast served by Helen and Grant. Great service and good food. Nice selection including both hot and cold options. Waffle machine made nice waffles. Large eating area overlooking the pool.
Very good service, friendly and clean. Highly recommend. Easy access to parking and close to shopping centres. Very nice rooms, spacious, comfortable. Would highly recommend. Very reasonably priced. No concerns with any part of stay.
My husband and I both were recovering from the flu and had to revise our previous plans so we decided to go closer to home to Kelowna and spend our weekend together in the Best Western Plus Wine Country Hotel. We totally enjoyed our 3 day stay. Excellent staff and room. Quiet clean and convenient to venture out and about. The pool area is adult only from 9 to 11pm...also a nice perk. The breakfast room is cared for by a wonderful woman who diligently kept things full, fresh and clean. Absolutely going to do it again.
This was a great experience.All the staff welcomed us. We were also welcomed right away by the front desk. There was no waiting time for our room. The room was very clean and tidy.The rooms were made up everyday if you liked. The hotel is in a good location. Good for shopping. The parking lot for the hotel is easy to get in and out of. A complementary breakfast is offered. There was a very good food variety for breakfast. The breakfast staff was very welcoming and helpful as well.There was no wait when we checked out.We will come again. I would recommend this hotel.
The breakfast stuff is very friendly and kept the table very clean. I wish we have more variety in the breakfast menu, especially the hot food. But over all, we enjoyed the stay very much. Best location! We love Best Western Hotel.
I met a lady who works at the Best Western this morning. Her name is Helen. She lit up the room as she cleared tables and greeted each guest with a huge authentic smile. If the manager is smart they will put Helen in a position where she interacts with everyone of the guests. She is a person who makes you appreciate life just by being in her presence.
This was our 6th stay in the past year. We took advantage of the parking and shuttle to and from the airport. The rooms are clean and comfortable and the breakfast is pretty good. However checkin was inadequate 5 of the 6 nights. Five of the challenges were that they simply could not find our reservations (even though we had email confirmations). Very frustrating. This last time they had given our room to somebody else who had actually signed for the room under our name. They actually made us feel like we were lying that it was us that signed! After conversation with front desk and manager on duty eventually a different room was given to us. As well the desk clerk offered a discount to make up the inconvenience. After arriving home and checking credit card statements we found that we were charged for both the original rate and the discount rate. Could this have been for the other room? After phoning the hotel to resolve this problem the result was even more unsatisfactory. The desk clerk recognized that both the charges were made to the credit card and indicated that she had resolved the issue but proceeded to quote a balance greater than the original charge. When we responded with the discounted price we were promised she said she would take it up with the manager. Still waiting....final straw...we will be taking our business elsewhere.
The Best Western Plus Hotel in Kelowna is a good Airport stop over hotel. Complimentary shuttle service starts at 6:30 a.m. and the last return is 11;30 p.m., and you must make reservations in advance. Along with this service you can leave your vehicle for one week free parking. The lady checking us in seemed to have an attitude problem, but the one on our late night return was very helpful and friendly. The room was clean and the bed and pillows cozy and comfortable.
The hotel is not bad. My room light for Do Not Disturb wasn't working correctly. It stayed on. Room didn't get cleaned. I understand and that happens. The way the staff dealt with it was horrible. Very condescending and unhelpful. My room didn't get cleaned and with a smirk was told because my DND light was stuck on. Said I would break it with a hammer if that would make somebody clean my room Worst experience I've ever had dealing with staff.
Stayed just one night with the family, the process of check in was quite smooth and the staff very friendly. Being in the middle of winter the kids really enjoyed spending time in the hot tubs, despite that they are right outdoors. Breakfast was quite good but you have to be on time. Loved the waffle making self service.
Decent hotel, great location just off of the highway. Our room in the back part of the hotel was slightly musty smelling and looked a little dated, but was very clean. The swimming pool area is set beside the lobby and breakfast area, so feels a little fishbowl like. Staff were all extremely friendly and the breakfast area was quite well stocked with all of the normal buffet items and a lovely woman named Helen was bustling about making sure every thing was clean and full and stopped to chat with my son and I to make sure we had everything we needed. A comfortable place to stop on the way through, probably not a place I'd stay for an extended trip though.
I stay here for work, and the beds are comfortable as heck, the rooms with a balcony are a nice touch, and the breakfast is incredible! Helen is the sweetest, and will make sure you have everything you need to be full and ready for your day.
When we arrived, they did NOT have the room we had reserved - king bed, courtyard view. Wanted to put us in a ground floor looking at the parking lot. We made clear that we were not going to accept that, We had to get the manager as the desk clerk was not going to budge. We are Best Western members as well as AARP and BCAA, and stay almost exclusively at Best Westerns. They finally did find us a very nice large room with the courtyard view. I think they did this by taking someone else's reservation. The room smelled of smoke because smoking is allowed on the balconies. The sliding door was difficult to open. We were in the two-story section. I cannot do stairs due to a mobility issue. There is an elevator if you can call it that. It is very slow and a little scary. The only really positive thing I can say about this hotel is that the breakfast was very good and lots of seating available. This is a very busy place and hard to get attention from the front desk at times,
Hockey teams yelling and running up and down the hallways..playing hockey for hours. Two nights in a row. Even with calls to complain it continued. Who let's over 40 kids run all over the place unattended. Several guests complained. Paper this doors...can hear EVERYTHING.
Our reservation was booked for more rooms than booked for. The credit card to be charged and set up they could not use. When the room was booked it was confirmed that the card could be charged. Room was frigid upon arrival. Secondary mirror in the bathroom was covered in make up and hair spray. Front desk/room service was not accomodating when we requested cutlery sent up with our dinner. We were told to walk down to the front desk to retrieve ourselves. Internet was spotty at times in the room throughout the day. Lunch buffet had tips jars all over the place. I get that they keep the food and going and clean tables, but we also pay for this service. Parking lots were full of snow. Walking across the court yard to get to the breakfast and the conference rooms, paths were not kept on with shovelling.
Competent staff, and hot coffee/tea available upon arriving on bone chilling afternoon. Great pub food directly across from the lobby. Staff also provided a box breakfast as we were taking the early shuttle (free) to the airport
Staying the night for appointment in Kelowna. Room is very nice, separate bedroom and living area. Very clean. On arrival the desk clerk could see that my husband was having difficulty walking. We were given a room on the opposite end of the hotel. We had to walk through the lobby, walk outside down a snowy path, then down another hallway. The room was at the end of the hall after that. It was the furthest room from the front desk. We found out later that we could have parked at the back of the hotel and it would have been far easier to unload bags and get to our room. We were not offered any assistance to help us get to our room with our bags. A properly trained desk clerk would have disclosed how far it was to our room and suggested that we park on the opposite end of the hotel and offered assistance. I would stay here again as the room was comfortable and clean, however I would insist that we were given a room in the main hotel.
Flew in late to Kelowna and overnighted at the Best Western prior to heading to the Silver Star Ski Resort the next day. We had stayed here on a previous trip and were happy with our stay so we decided to stay again. As before, the rooms were well appointed and clean. The included buffet breakfast the next morning was very good. There is plenty of parking at the hotel and a number of good restaurants within easy walking distance.
The hotel is clean and fresh. I found the staff is friendly. The advance notice check in via email was very quick and efficient. The pool is nice warm and inviting. The cleaning staff were quick and polite. I would stay here again.
We were on assignment in Kelowna BC for two weeks and the staff at the Best Western Plus Kelowna took care of our group, from making sure everyone heading out early had their breakfast take out box and the rest enjoyed their breakfast at the hotel. Staff were always pleasant and engaging, definitely coming back again!
Very friendly and helpful staff. We stay at this hotel often enough, Holly, Darla and Grant have become friends. The breakfast buffet is amazing as the people who run it. The rooms and location of the hotel is also superb.
We travel to kelowna to see family and holiday 2-3 times a year for the past 23years. This is our go to hotel. It's consistent friendly go out of their way staff and good rooms. We have tried many different ones including the other best westerns this is our favorite
A comfortable room with breakfast available. The fitness centre and the pool are nice additions. The air conditioning/heating is very loud and possibly needs cleaning. The fridge was too cold. The control to turn it up was not clearly visible
Just wanted to give a shout out to Darla, Holly, Grant and the rest of the kitchen staff here. Always smiling, offering help and just a pleasure to talk with! Almost walked out of the hotel with the size sticker still stuck to my pants but they stopped me from a possible embarrassing situation, Thanks!
All was clean and the staff was great The staff at Breakfast were very helpful. Darla, Grant & Holly...my husband Rob thanks you all so much for all the help. We found the beds comfortable and the rooms clean.
Darla and Holly were fantastic hostesses for our breakfast, Extremely friendly and courteous! Extremely helpful in getting us organized for breakfast!, The breakfast area was very clean and bright! Dishes were whisked away as soon as we were done!
Thank you to Grant & Helen for a lovely continental breakfast! Helen was such a friendly person with a big smile for everyone! We would definitely stay there again! The room was very nice and quiet and the only thing negative thing we can say about it was we were having trouble keeping the temperature regulated....it kept going back up to 72 degrees which was a little warm for sleeping.
Had a good experience staying at the hotel. Staffs are all nice and knowledgeable. Had a good complimentary breakfast. all of their foods are fresh and hot. Darla and helen are such a wonderful worker! Will definitely stay here again!
Enjoyed our recent midweek stay at the Kelowna Best Western Plus which included the complimentary hot buffet breakfast the Plus brand always offers. Arrived on a Wednesday night and enjoyed really well priced chicken wings ($6 a lb.) served with celery and carrot sticks in the 97 Street Pub. The server was exceptional- super efficient, friendly and very conversational but never intruding. The pub is a casual atmosphere with a pool table, foosball table and several screens for sports fans. Great happy hour prices and drink specials. Also enjoyed the outdoor hot tubs (2). We stayed in the older court-yard side which would be great in the summer and it was so quiet we slept like babies. Oh and the beds are super comfortable as are the multiple pillows. It was a little nippy going outside to get to the main lobby of the hotel..but complimentary robes were supplied which came in handy when it came to accessing the outdoor hot tubs. They have an indoor salt water pool but we did not get a chance to use. Super welcoming friendly staff and everyone wished us a Merry Christmas which was a nice touch with the wonderful festive decorations throughout the hotel. Rooms were very clean, spacious with mini fridge and Keurig coffee machines. Pub, restaurant, lounge on site...but other options all within a short walk including lots of shopping and retail. Great location!
Haven't been to the hotel since mid spring, so it was very nice to see familiar faces at the front desk☺. Shawna as always is very efficient and pleasant. And Mary is always a delight to see in the morning . Great job ladies.Food selection is great for the free breakfast. As always beds are so comfy.
Stayed at Kelownas Best Western Plus. Rooms very quiet and clean. Bathrooms clean and nice thick towels. Excellent breakfast included. Very enjoyable. Heated indoor pool. Lots of convenient parking good place to stay.
So grateful for the amazing hospitality extended by staff, most especially the breakfast crew who makes sure to serve the best breakfast buffet with superb selection for one and all. Thank you Darla, Grant and Holly for starting our day right each morning.
Been staying here for the last 4 years. The free breakfast has anything you could want, Grant and Helen do a wonderful job! So do the rest of the staff! We always stay here at the beginning and end of our vacations when flying out of Kelowna. Enjoy the pub, as well.
Totally enjoyed our stay at this hotel. The staff were so friendly and accommodating. Special shout out to Sales Manager Dee and the sweet people in the breakfast room Grant and Helen. Well done everyone! We had a fun night !
We have a young family, who unfortunately had to stay in a hotel for over a month as our home had flooded. This was exceptionally hard on us but the staff at the hotel made the burden so much easier. People like Darla, Holly, and Grant made our stay enjoyable! This hotel has a great hot breakfast and the staff would greet us and our young baby every morning in the lounge. This brought a bit of cheer into our unfortunate circumstances. We highly recommend this hotel and the suites, in particular, are quite nice.
We had a fantastic stay. I usually don't get too excited about hotels but this hotel was really nice. The rooms were large, the outside courtyard was really nice, yes even in the winter, and the pool was easy to get to and enclosed in glass all the way around. Staff was polite and friendly. Grant and Darla ran the breakfast buffet, the food was terrific, and lots of it. Well worth the stay!
The hotel is in a great location close to shopping and the amenities are attractive. Outdoor hot tubs and saltwater pool are relaxing after a long day. New menu in the pub offers great food and the service is exceptional. Staff are very helpful and knowledgeable of what the city has to offer for entertainment. Great place to stay
The front desk staff were the rudest hotel staff I've encountered. We had lots of luggage, but when I asked for a cart, she said “I don't know where they are, it'll probably take a while to locate one” (but didn't offer to actually find one). This was after she basically ignored me for 10 minutes before checking me in, acting like it was an inconvenience to her, even though no one was around and it was quite silent (it was a Sunday night). Not a smile or slight friendliness. We had a dog with us and had to drag the kennel and our luggage to the other end of the hotel. However, the kitchen staff (Holly and Darla) were the friendliest and helpful people we encountered there.
Always my kelowna goto place. Friendly staff who treat me well. Love the tower rooms. Easy access and lots of parking. Several restaurants nearby in case you want to walk. Upscale included breakfast. Good fitness area. A great place.
Great service, Great amenities. Be warned, room service from 97th street pub was terrible. May be best to dine in the pub as our food was so cold. Not only were the nachos cold, all the toppings were just a pile in the middle. Since they were cold the cheese was just a hard brick on the top. The pool was nice and it looks like it opens up to the outside during summer months. Breakfast buffet was well done, a few options for vegan/vegetarian. Hashbrowns, toast, bagels, fruit. The eggs unfortunately all contained dairy. A big selection for the meat eaters though.
Very happy with my experience. There was a mix up on the room I had reserved, and the staff fixed the problem right away. The options for breakfast were great and many. Would highly recommend and I will be back for sure!
Excellent location and friendly staff. Enjoyed our stay and look forward to a longer get away soon. Breakfast was excellent and the pool and hot tubs just added to the experience. Having a Spa for massages was just an added bonus to a great time.
Check in was very easy. Staff is courteous and efficient. The room was a good size including a walk-in closet, extra area with sink, and very comfortable beds with pillow menu. The breakfast had several choices suitable for everyone. There are close by restaurants, shopping and a wine/liquor store. The only complaint was trying to find certain stations on the television.
Had another great stay in the Kelowna Best Western. When we arrived we were greeted right away, checked in and went to our room. The rooms are clean and the beds are very comfortable. In the morning we ate our complimentary breakfast which has a great variety of tasty foods and then checked out.
My room had a Jacuzzi and a fireplace, it was like being at home. The bar/ restaurant was good the service was good, lots of sports on the tv's the pool table was in good condition, easy parking, electrical outlets. Lots and Lots of shopping close by. People in Kelowna tend to run red lights beware. Went to two excellent restaurant's outside of the hotel complex. One was Joey's next to Costco, one was along the water on waters street, Cactus Club, very nice.
Stayed here for a hockey tournament. Great space, service and rooms. Would be ideal in summer with courtyard facing rooms. Kids had fun and parents could gather in atrium without disrupting other guests
My husband, myself and our new puppy recently stay at this Best Western Hotel. Being our first excursion with our dog we were quite nervous about the facilities. We definitely need not have worried ! We were given a ground floor suite with patio access to a lovely garden ! The room itself was very large with a lovely bathroom and extremely comfy beds. Our dog felt immediately at home, as did we ! We walked the extensive garden several times. The dining room was superb, lots of room and the breakfast selection was excellent. We found all of the staff to be most welcoming and helpful with directions as we were new to town. Upon departure we had the pleasure of meeting Manager Prish Chevan who confirmed our thoughts about the welcome we had received. Our stay was far too short and we will definitely be back and also recommend this hotel to all of our friends. I must add that this hotel is very convenient to visit UBC.O which is where our granddaughter is currently attending.
We came to Kelowna this weekend as I have an exam to write on Monday and, sequestering myself in a hotel room to study seemed like a great idea. In order to study, I need to have consistent internet access - wired preferably as I find hotel wifi can be a bit spotty no matter where I stay. Before leaving Kamloops, I wanted to make sure the room we booked had wired access - I knew it was available at the hotel, but wasn't sure if I needed to bring an Ethernet cord or if I had a wired terminal in the room we had. I called the hotel and spoke with Ryan at the front desk. He told me that not all rooms had working terminals and offered to go check our room for me and call me back. I have stayed in many hotels and it is rare to find this level of service. In less than an hour he had called me back. He took a laptop up to our room and checked whether or not we had internet and an Ethernet cord in the room. He upgraded us to a better room for both nights at no extra charge and he confirmed the new room had working, wired internet access, with the Ethernet cord being provided by the hotel. When we arrived, it was Ryan that checked us in. Turns out he is the assistant front desk manager, and in my opinion, the hotel has an exemplary staff member and manager in their employ. I would recommend this hotel for the service alone, never mind the updated room with a lovely view and the complementary breakfast buffet that is included.
I was a little worried about the hotel being on the highway, but the rooms are completely soundproof. Rooms are very clean and fresh. Patios are very private and outdoor area is beautiful. Breakfast offers a good variety of something for everyone.
Okay I get it that I am sensitive to scents. BUT I stay in probably 50 different hotels a year and I can say this is my first experience with the laundry detergent used for the sheets/towels being SO STRONG. Waking into the room is like walking into a box of Tide detergent. Perhaps some people find this pleasant but for me and anyone else sensitive, it is over the top. Ended up sleeping on the couch with a coat over me (covering my face) to avoid the bedding. Would have checked out and went elsewhere if we weren't all staying here as a part of a tour preplanned well in advance. Read some other reviews that were negative about the front desk staff. While we didn't check in ourselves as our management does that I did have to talk to the front desk staff to ask about the coin operated laundry. They acted like it was an imposition to even speak to me. There was no one else at the front desk so it wasn't that they were swamped. But I certainly felt asking them simply where it was and what kind of change I would need was a bother. Room service was good and fast.
Here for hockey tournament, otherwise never stay at BW. Room was better than expected, including bedding, media and quality of furnishings. Breakfast and service were also better than expected. On par with other brands like Residence Inn or Hilton Garden Inn which was a pleasant surprise. Also, thanks to Ryan who went out of his way to make my check in experience top notch.
Don't stay here on long weekends unless you enjoy teenagers running in the hallways yelling until 10:45 every night. Room wasn't clean, hair in shower, foreign red blob on room wall. Noise transfer from the hallway into the room is terrible, if you're a light sleeper I suggest earplugs. Shell on hard boiled eggs for breakfast...yum.
Really nice hotel that is close to everything. Great worrk out facility, pool and hot tubs. Nice Tower rooms with jet tubs. Really nicely maintained courtyard. Staff are good. Breakfast needs work but it is a buffet.
We stayed in the tower just to get away from the kids for a night. The pool area was quite dark compared to the pictures on the website although we did check in early so I am not sure if they leave the lights off until the 4pm check in time. The tower was not as clean as I expected but the room was quite nice. The tower rack was coming out of the wall so we mentioned it at the front so we were not charged for the damage. We were on the top floor and the only window coverings were slatted blinds but all of the commercials lights around the hotel ware on all night so we found it hard to sleep. Tip: don't get a west facing room in the tower. Overall the place was decent for the price of the rooms. Would probably try another hotel next time.
Stayed for couple of nights. Really nice rooms and a great property. Breakfast was very good. Facilities really nice. Didn't use the pool this time but for sure next time. Two hot tubs are nice. Nice grounds with grass trees plants. Will be back again
The rooms are comfortable and clean. Beds are very comfortable. Breakfast is good, although some of the meat products for breakfast are of poor quality. Staff are generally good. The room has coffee and tea making facilities but unlike other hotels I have visited, no milk or cream was provided in the rooms, although there is an empty fridge. Staff were quite offhand when we requested milk and suggested that we visited the local supermarket. The hotel is about 10-15 minutes drive from the City Centre. Parking is good.
We only stayed one night but the rooms were good and the facilities equally as good and excellent service from all the staff. The attached sports bar we thought would be a little to busy but it was great once they found us a table in this very busy establishment. We dined like locals with one variety of burger or another with fries and beer whilst watching several live sports on the multiple screens, we had a good time and enjoyed the food and atmosphere.
the hotel is very clean they also have a shuttle service to the airport and pick up. Our flight left to early for the breakfast but one of the staff (her name is Dee) put together a breakfast care package for us, we found all the staff very thoughtful and helpful.
I wasn't sure how this hotel is rated #5 on Tripadvisor, until I noticed that a lot of the '5 star' ratings were made by 'single contribution' travellers (with no noted city of residence) who had attended an event in September. As a traveller from out of town, with 60 contributions, I found this hotel to be very average, if that. Definitely not worthy of the 5th highest rating of hotels in Kelowna. The room and furniture was dated, lighting in the room poor, customer service at the front desk nothing out of the ordinary. Upon check-in, our room was missing the switcher for the television. The breakfast was good and we did have a quiet night's sleep. We stayed only one night, opting to switch hotels for the remaining three nights of our stay - which turned out to be an excellent decision.
We checked in, dirty ash tray on the patio. Okay fine. Then the guys in the room were smoking on their patio with their patio door open which resulted in smoke entering our room thru the vents. Went to the front desk and asked to be moved to a non smoking part and he said that he couldn't guarantee it as smoking is permitted on patios. Okay it's 2019 and a Best Western Plus couldn't guarantee a smoke free environment?! Wow really gave me a bad taste for the name which I usually equated with quality. Promptly left and checked in to the Fairfield Marriott. Breathe easy yay!
The check out staff are as important to the customer as the check in staff. Polite and courteous should be the order of the day. This experience fell far short of that expectation. I would never recommend this hotel to anybody!
I love staying at this hotel. It's clean and green. From electric vehicle chargers to giving you extra reward points to hang up your towels on multiple night stays. Breakfast room and breakfast are very good.
Front desk was very accomodating and helpful with my schedule change. I've got a room with jacuzzi. Bed was comfortable and room was clean as usual. Had a good sleep and breakfast. Overall an excellent experience.
Always a rewarding experience, very consistent levels of service and product. This hotel has been my "go to" for eight years while undergoing treatment for cancer. The staff are all compassionate, caring, and a boost to my personal outlook on life.
We enjoyed the breakfast and all the amenities. It was quiet and the rooms well kept. The fitness centre was small but had what we needed. Pool and hot tub were fine. Customer service was a 10! Very helpful in helping us locate atttractions. The location was close enough to the city centre and the highway which allowed us to get everywhere quickly.
Needy seniors were helped without difficulty to find a place to stay at short notice. Staff were excellent. Accomodation was more than adequate. Kitchen facilities were fine. Early morning breakfast was well stocked, clean and comfortable.
The resort we had booked was not as advertised and we refused to stay there. We phoned the Best Western in Kelowna and booked a suite. The suite was clean, well maintained had everything we needed. It was on the first floor with access to the garden. The complementary buffet breakfast was an added bonus. What could have been a disaster turned out to be a relaxing break for us.
Uneatable breakfast, unsafe railing on the 8th floor balcony room, out of date decor and room. Would recommend spending a little more to get a nicer room somewhere else. Was not satisfied with the stay. The staff are very nice but the hotel needs to be updated and served food that isn't of the lowest quality.
Amazing service and quality at Best Western Plus Kelowna! The staff were amazingly helpful and kind throughout my stay. Great lounge and breakfast area. Great location and on the main Harvey Ave strip.
Big, clean rooms and very comfy beds. Nothing fancy, pretty modern. Not the most scenic area as you're off a busy highway in the middle of the city, but we had a pretty good view of the mountains in the distance. Nice big balcony to relax on. Much bigger bathroom than most hotels I stay in. Staff was very friendly and helpful - check in/out was very fast. Great breakfast in the lobby downstairs, there was good hot food plus some fruit and pastries. There's even a little waffle bar! Can get busy but we were always able to find a seat. Lots of good restaurants around (so many within walking distance), plus anything else you need. Walmart and liquor store are less than 5 minute walk away. Hotel restaurant is awesome - best quesadilla I've ever had! Overall great experience, will stay here again next time we're in town.
Efficient and clean Hotel. Great staff. Close to all things Kelowna. Hearty breakfast included in the room price. Rooms are clean and comfortable. Great value for the money! Pool with tidy and attractive gardens in the center courtyard. Close to great shopping as well.
Best Western should be glad this hotel exists, because it made up for the horrible Best Westetn the night before in Abbotsford. The staff were truely happy to be working there and always made your needs seem important. The breakfast was amazing.
Wonderful hotel minutes fro everything. The pool was beautiful. An indoor/outdoor experience surrounded by a green courtyard. Great breakfast experience also. When we checked in they gave us a choice of rooms which was sooo nice as there were a few lacrosse teams staying there.
Unreal the nerve of this guy checking us in. I have always been treated well at best western until this time. Clerk was extremely rude and acted like we were trying to rip them off despite being willing to pay
As a loyal best western client i booked this quickly for one night without reading reviews. That was a mistake for $288 dollars for one night not a bargain. Location poor in town but i will say very very quiet on ground floor round a grassy courtyard with door that opened onto patio. Breakfast very average very very crowded. Room large sparsely furnished. Room for four one wineglass one chair for tiny table and the worst lighting i have encountered for years. We are away for at least 3 months a year on trips. There are lots of lovely b and b in kelowna with lakeviews.
I have never been to this hotel before myself but had friends stay here and said was OK! And yes was ok! View was bad! All rooftops and parking and it's in a noisy area right by the main road! It was clean though! Air condition was good as well! Price is really high for what it is though
Hotel staff need more training. I had an uncomfortable experience with one of the housekeeping staff at the Best Western Plus in Kelowna, her name is Thelma. She was unfriendly and rude. As a loyal customer, I was really disappointed with how I'd been treated. Will never stay again.
BC stay and play booked us at this hotel for our short golf getaway excellent excellent location and breakfast was great service was good the rooms were lovely and the Gardenview was perfect Large garden area in which people could barbeque or play with the kids Swimming pool and hot tub's A area for breakfast waffles eggs sausage bacon fruit I really recommend was lovely
Stayed at Best Western in Kelowna. Great place to stay, best location for seeing our grand children. wish we could have stayed longer, but work calls. Next trip we will plan on staying longer and enjoy the amenities Best Western has to offer.
This hotel is centrally located to go in every direction in Kelowna, the suites are very spacious and well equipped for your cooking needs. Easy access to the pool and hot tub. You will be happy to eat in the pub, food is yummy with good service.
I've stayed here numerous times. Always a comfortable stay. I prefer the tower rooms which have very quiet ac units versus the courtyard rooms. Great rooms. The courtyard is great for families who want a picnic or area for bocce. The included breakfast is amazing as are the staff. Great place too stay.
We stay regularly at this Best Western and love the staff. Particularly we have had great service from Holly Finney. She has always been friendly at the breakfast but recently experienced her efficiency at the front desk. Very pleasant and always smiling. Always happy to see her on shift when we are there.
Room was clean and they accommodated me on a early checkin . Suite was dated but in good working order , breakfast was good as always very busy in the morning but they kept up making sure everything was full . I'll be back .
Location is excellent for accessing Kelowna. Hotel is very busy, pool and hot tubs usually close to full in the afternoon and evening. Decor is dated, but hotel and rooms are clean. Try to stay in the main tower as access to the ‘branches' is awkward and the second floor access elevator is really just a poorly disguised wheelchair platform lift which takes far too long to arrive and use. Complimentary breakfast was fine, coffee good and offered all day.
We went for Cherry picking and stayed one night before heading out for camping as usual and it was very nice hotel. Close to shopping, restaurants etc. Perfect for families with children. Breakfast was nice too.
We stayed at this hotel for a couple of nights earlier in the week. We were looking at real estate and thought this might be the best central location to see the area. The staff was friendly, the room was clean other than the balcony which could have used a thorough wash to get rid of spider webs and bird poop. Holly, who worked at the front desk was very friendly and helpful! I forgot some clothes in the room and she was nice enough to package them up and send them to me back in Calgary. I received them today which I am very grateful for.
Stayed at this hotel as part of our Canada road trip. Enjoyed spacious bedroom and facilities were good in the room. We enjoyed the breakfast (free) but found seating to be an issue at busy times. Appreciated that there was plenty of parking spaces. The attached bar etc was good - a shame external area was roadside so could be a bit noisey.
I stayed in a one bedroom suite at this hotel from July 4-8, 2019. The hotel is located about halfway between the airport and the lake. Guest amenities include: a free airport shuttle, free buffet breakfast, several recharging ports for electric cars. The hotel also has an onsite spa and a restaurant. The hotel staff are very friendly and helpful if you need assistance. I was impressed with the number of suites available at this hotel. Finally there are number of wineries and shopping areas within 20 minutes of this hotel.
It was my aunts 80 birthday so my wife and I decided to drive to Kelowna from Alberta for the day. It was too far to drive back so we booked a room at BW plus. What a great decision the room as usual was terrific . We needed an early check in to freshen up before the party, no problem Isaac a new employee at the front desk helped us get set up with a big smile and great hair lol.Actually he did a great job and got my wife and I on our way. After the party we came back found out we got a 10 percent discount on any food we ordered so went to the pub . Great atmosphere with a sports theme terrific service and the pub menu and food were first rate. Went for a swim in the indoor pool that has big windows that fold up so you are outdoors really with ample room to lounge around . The room was quiet and we came down to a perfectly prepared hot breakfast at 630 .The coffee was perfect. Checkout went smoothly. There are plugins for electric cars outside . We stay in BW pluses whenever possible or premiere but the service and the hotel property here was the best outside of Sooke that we have stayed at congratulations to all of your staff . The breakfast crew was happy and smiling and interactive with us even at the early hour.
Big and clean rooms, with bathsuits, big beds, balcony, quiet, and a big complimentary hot and fresh buffet (you can make your own waffles). A shopping center is 10-15mn away by feet and nice restaurants nearby.
Not satisfied st all with my stay this time,, usually stay here but will most likely find another hotel next time. Staff was not friendly at checkout, requested the room I wanted st time of reservation butvrnded up getting the room I didn't want
My family and I decided to book this hotel even though we'd never stayed at it before. I wish I'd known about it when our son was younger — we first started taking him on road trips when he was six (he's 19 now). This hotel has a large lawn court in the middle of a two-story quadrangle where children can play, and the complimentary hot breakfast buffet is full-featured and delicious. If you drive an EV, there are multiple charge points along the hotel exterior and a large bank of 8 Tesla superchargers on the north side parking lot. Staff are friendly, the room we stayed in was clean, and the overall atmosphere was relaxed, friendly, and—thanks to families with young children—joyful.
Long wine tasting and antiquing weekend, we enjoyed our stay here for sure. Breakfast was filling, staff was courteous and friendly, room was clean, what more could you ask for? Thank you for making it a great stay!
Stayed here for one night only, thankfully. This had to have been the dirtiest BW Plus we've ever stayed at. Pool area and adjacent bathrooms had hair, toilet paper, water everywhere, no pool towels first thing in the morning and two people had to ask to get some brought. Our room smelled like smoke. The breakfast was a solid consistent breakfast like other sites. No other special items offered like other plus hotels. If you can, avoid this location and stay at the west bank BW Plus, which is actually a plus! I brought a friend and been telling her why I'm a BW member and stay at the BW Plus hotels and was embarrassed!
Didn't get the room that we requested. Bath sink was too high for an average person height. Stomping noise from the room above, reported to front desk but no action taken. It was same the next night as well.
Straightforward, clean, good breakfast, easy check in and out, plenty of parking, great breakfast, family and dog friendly. EV and Tesla superchargers on site. Will be happy to stay again. Pleasant staff.
On the entrance/lobby it looks slightly aged. Staff at the reception desk efficient and very pleasant - kudos! Room is very spacious with two separate sections: seating with TV and bedroom with TV as well (perfect for those couples with non-matching TV tastes). There is a decent speed Wi-Fi available in room where you also have an RJ45 ethernet drop. Bathroom: CLEAN! SPOTLESS!!! Looks like it has new amenities. However, the sink is in the hallway which is not really inconvenient, but not really my schtueck! If you are, and you should be, into a wine tourism in Okanagan from here you may go onto the organized WickedWine Tours (talk to the reception desk). Check that out if you're not familiar with wineries in the area (hundreds small and big ones). Location-wise I'd like it to be slightly closer to the lake as from here you need to drive down to the lake-shore. There is plenty of parking available on the hotel's property. Great food is just out of the north entrance (Montana Steakhouse) - very convenient. Down to the point... guess it's enough here
Great location close to shopping, restaurants , the staff is friendly and helpful, Great gym and pool . The 97st bar and grill serves very good pub and full on meals. The are always very clean and comfortable. A must stay.
Very expensive considering the location. Room was nice, clean and beds comfy. Room not cleaned after first night. Son in bathroom so asked housekeeping to come back when they knocked and they didn't bother. Hotel super busy and breakfast experience disappointing. Food was good but not cutlery, coffee was empty and no tables. You know the hotel is busy so you need to prepare better. Disappointing for the high price we paid.
Everything you want in a hotel that is home for almost a week: great service, clean, quiet, comfy beds, good breakfast included, good parking, good location close to shopping. A bit far from downtown, but Kelowna is not a huge city.
Check in was smooth and simple then we got to the room and it was large and clean. Beds were comfortable and the keurig machine is a bonus. We were traveling with a dog, so we got a room on the bottom floor with a small patio and grassy area outside the sliding door. This was amazing because we could just step outside with our pup rather than having to find a grassy area elsewhere. Staff were friendly and helpful, breakfast was great, beds were comfortable, location is central for Kelowna, area was nice and quiet, ample parking. Would highly recommend for anyone traveling to Kelowna!
Great Location, this hotel has a great green space for kids (or adults) to play, we had a baseball team and the kids played football on this space, a BBQ for anyone to use!! the staff can open the windows to open up the pool space. friendly staff.
We stay here every time we make our to Kelowna. After a 5 hour drive we like to know we have a clean spacious place to stay. The rooms are comfy and it close to everything we are looking for. This time I'm concerned . When I arrived to check in there was one front desk clerk checking in about 12 guests. The line was long so I desired to leave and come back later....... to check in to our room which is not inexpensive I may add. I've noticed that they seem to be very understaffed. When I call the front desk I keep getting told to leave a message and they will get back to me as soon as they can. This is Not good enough. I want to be served and have everything available to me that they offer. Step it up you guys. Hire more staff and remember you are in the service industry not the customer disservice industry.
This hotel had poor customer service and no control over the partying that was happening in the hotel. I had to call the front desk three separate times with no results. I was 1/2 hr early for check in and wasn't allowed to check in with a very rude staff member. I will never stay here again!
We stayed one night here with family. The rooms are beautiful. Very modern and clean and quiet. They have balconies with a nice view of a courtyard. We slept very well. We were on the second floor and were told that the only way up was the scariest little elevator youve ever been in. It moved very slow and we had to get out of there quickly because of claustrophobia. Other rooms had a regular elevator, I'm not sure why our floor only had that small claustrophobic one. Service was friendly and helpful and they stored our bikes in a storage room which we appreciated. The hot breakfast was one of the best. Bacon, eggs, fruit, toast, pancakes. The hotel is very big and we got lost on two occasions. There are lots of exits and entrances and a large parking lot.
Absolutely terrible. The manager was getting mad at me for something I didn't do and I definitely don't recommend saying here. They won't let me in the elevator and I won't come and stay here again. I did not like the way a lady on the 2nd floor screamed at me either. Don't stay here. Look at the photos of the parking lot as well and all the litter.
I prebooked a room specially for the ground floor because one of us has impaired vision and walking problems on uneven surfaces. We checked in with my reservation confirmation and were told our room was on the second floor and told ground floor rooms are for guests staying multiple nights. There is no elevator to the second floor just a service lift capacity for oneself. To top it off our room wasn't ready until well after the 4 pm check in time. For a positive note, the breakfast was great! I had called the actual hotel directly to book, not a trip advisor type trivago call. Will never return again
We stayed at the Best Western in Kelowna and they treated us like gold. The room was clean, front desk staff were great! The breakfast was an added bonus. We will be back soon! Thank you BW Kelowna Team!
Took my family to Kelowna for our 5 year wedding anniversary and had an amazing time! From booking to checking in and out the staff were so friendly and helpful. We were always greeted in the morning. The breakfast was great!! Great selection and the staff made sure everything was always filled. The rooms were spacious and clean. Thank you for accomodating us on our anniversary. They placed us in a great room perfect for my family. We will definitely be coming back. My kids absolutely loved the hotel. They didn't even want to leave the hotel everyday
There was garbage from other people in my bathroom. That's terrible. They were not careful cleaning the Room . Even the sheet was looking like used... And I forgot an Ice Cream on the minibar and I called after few hours asking and they Said they would keep everything for 24h but that there was nothing there .. I'm 100% sure that my Ice Cream was there.. oh well. I didn't like the "crumpled" sheet on the bed and bad customer service when I called. The only good thing was the breakfast, delicious ... But I asked for Ice for my juice and they could not get It for me. Overall, I was not Very happy. Especially because I paid more than $200 for my Room there. Sad. I don't feel like paying to stay there again. Bad experience.
We really enjoyed our stay at this property. The facility is clean and modern, and all staff we encountered were friendly as well as professional. Our room was very comfortable, and as a Gold Member, we received a complimentary upgrade to a Jacuzzi Suite. Heaven! Breakfast was exceptional. Food quality and variety were outstanding, and items were constantly being maintained and restocked.
This hotel has consistently provided above average accommodation and services. The complimentary breakfast offers many choices, both hot & cold. Staff has always been welcoming and outgoing. The facility is immaculately clean 24/7.
Hotel is very clean and service is very good, they are very nice people. Amenities are very good and location as well. Close to a big shopping plaza. Parking spot available all the time. very reasonable price. Shuttle for airport available
Our stay was very nice! The staff was very friendly and helpful, and the king size bed was soooo comfortable! I needed two use the business centre and it was easily accessible. The grass was green and the grounds are well manicured too.
There was no bottled water available in rooms. I toled of my sensitivity to chlorine and they suggested the infused water available. The infusion was pieces of orange in the chlorinated water. I was told to buy from a vending machine, the vending machine didn't work! The noise in room from air conditioning was so loud I thought it was from the elevator. The air conditioner fans were just below my window outside.
Stayed in a standard room at the Best Western for one night in April. Nice modern rooms, central location, great views, very quiet in the evenings. Great breakfast with lots to choose from. The hotel seemed to be very busy, pool had upwards of 20 people in it. When we arrived to check in at 4pm our room still wasn't ready, it was ready about 15 minutes later. One is the reasons I chose this hotel because of the attached restaurant. The clerk even recommended it when I checked in with my three kids. It was only when I went to visit the restaurant I was told that there were no minors allowed. We ate at cactus club instead which was fantastic.
Close to all amenities, shopping, and dining. The rooms and hotel was clean, easy access and good parking and an affordable, complete stay. This is a great, clean part of the city and a good location for a group to meet and call home base or simply meeting a friend. Nice to have the craft beer selection in the pub outside the front door.
Our quick break is in Kelowna at this hotel, the location is excellent to our favorite restaurants and shops. The staff is friendly and the value is great. We make a point if choosing this hotel over others in the area
Had a 2 queen room reserved as no kings were available. Upon check-in, the manager asked if we'd be OK in a queen suite with full kitchen on the ground floor of the courtyard. He needed a 2 queen room, so we were upgraded for free. The suites are very roomy, updated nicely. Great free breakfasts here, one of the best we've run across. Indoor pool is good size, but quite shallow. 2 outdoor hot tubs were great as well. Had dinner and drinks at the on-site pub which was both convenient and good. Ample parking, especially in the back if you are staying in the suites and not the tower.
large clean room with sofa bed and a balcony. 2 warm outdoor hot tubs, 1 indoor pool. 24 hrs fitness centre in the hotel with modern equpmet. kind staff (changed his mind when I got angry that I got a room in the ground floor.) great breakfast with waffle and very very yummy ommelets and more. defenatly coming here again. note. it is a little bit overpriced
I stopped on the way through town as I was too tired to go on. I am glad i did. I got a good meal and a nice rest in the room I booked. Everyone was very helpful and friendly and breakfast was a bonus. I will stay here again
A large clean room, an extremely comfortable bed and a great breakfast makes for a stress free stay.I would definitely reccomend staying here and will stay here again myself in the future.Keep up the good work.
This location is great with loads of breakfast options and comfortable pet friendly rooms. Great service in the breakfast. I've noticed a trend of inexperienced front desk staff at some locations. The cons of this is they often fail to acknowledge our Diamond Select + status and aren't creative problem solvers. There was a couple of issues at this location (the building being pressure washed noisily in the AM while I tried to sleep, the front desk being “out of loonies” for the laundry and being told I'd have to go to a bank, an item left in the room but making its way to lost and found when I called) that I will be addressing at the corporate level but in general things went well.
I've stayed here many times. Always comfortable. Love the tower rooms with central air and views. The higher the floor the better. Great rooms and personable staff. Extensive included breakfast. Always a great stay.
Horrible service, no one picked up the phone at arrival day to arrange a shuttle to the hotel for 2 hours, multiple messages were left even to the manager and non was returned, rooms were not stocked with enough products and no bathropes were stocked either. The pool showers had no shower gel/shampoos and no hot water
You come to expect a certain level of quality from the Best Western brand, but the Kelowna Best Western Plus goes well beyond that. The room was absolutely perfect, as was the breakfast, check-in and service level. Unlike many hotels, the gym in this one was outstanding with high end equipment and weights. Having a pub just across the driveway that provided excellent food was an added bonus! This is and will always be my hotel in Kelowna.
Nice facility, clean, well kept, excellent breakfast, lots of free parking, central location. Very nice courtyard & swimming pool. Have stayed here often over the past 10+ years. Looking forward to our return in May.
The location of this hotel works out great for us when we go to Kelowna for shopping or just to visit. We find it a relaxing hotel to stay at and the staff are always friendly and helpful . It is easy to find and also easy get in and out of. We usually stay in the Tower for the view of the surrounding city.
great place to stay, nice room and great service....stay here everytime we come to Kelowna..breakfast was great and housekeeping was very efficient, parking is plentiful. Close to shopping and restaurants.
A meeting point with family for a birthday celebration and to spend sometime at wineries. Spent the day touring the area with a great evening meal at the Keg. Hotel accommodations were very convenient and comfortable.and convenient.
Overall this hotel is great. The rooms were clean, the breakfast was hot and they always had fee coffee and tea available in the lobby. I didnt get a chance to use the pool or hot tub but it did look nice as well.
Have stayed at this hotel for multiple nights on 2 occasions. Although the hotel, lounge and all amenities are very good (location, beds, towels, breakfast, pub selections, etc) and we will definitely stay there again, a couple of things to watch for are; Inattentive Housekeeping - had to call on more than one occasion to have toiletries (soap, shampoo, etc) replenished after the room was serviced. The room wasn't "made up" one day and had to call for the room to be serviced in the late afternoon. Check the Final Bill - additional item incorrectly added to final bill and it took some convincing for the check-out staff to remove the item. Had to review all guest room charge receipts to prove the charge wasn't ours.
The hotel was very accommodating to sports groups with children. A nice pool with 2 hot tubs. A great breakfast with lots of choices. Central location surrounded by lots of amenities (restaurants, large shopping mall, Starbucks, Safeway, Subway, Boston Pizza).
This hotel has a wonderful pool, hot tubs, complimentary breakfast, and has many ground floor rooms, or tower rooms. It also has an enclosed courtyard for kids to play. Many rooms have patio doors which open to the courtyard. There are also complementary housecoats available for guests.
I have been using Best Western hotels since the 1980's almost exclusively. The Kelowna site has been an excellent base for my business trips there, usually a week at a time. The amenities are excellent and the location is central to many amenities.
We have stayed at this hotel many times, and it always meets our expectations. The staff are all friendly and professional, from the front desk to the room attendants and the breakfast staff. Good selection of rooms at very fair prices. Recommended.
Only stayed for the 1 night. Kelowna was a short stop over between the Rockies and the coast. We were very impressed with this hotel, from the welcoming tea on arrival to the complimentary breakfast the following morning. The room was lovely with great views. Breakfast was really good, especially making your own waffles!
It was a typical Best Western. The rooms were very average but clean. Bathtubs were quite small. The check in process was fast and very friendly. They were knowledgeable and full of information. There was a buffet breakfast included which was a nice bonus. I was disappointed the on- site restaurant didn't allow kids????? That was a really downer. The indoor pool was large... it was a bit intimidating as it had a huge glass wall so anyone and everyone could watch you swim..... so we didn't go in.
Best Western Plus - Kelowna BC - Mar 3/19 - excellent stay - comfortable room - clean - attractive - high speed wifi - good restaurant - better than average buffet breakfast - free parking - would stay again / recommend.
This hotel has great airport access, nice lake and mountain views (from the higher floors), and has everything that you need in a hotel. It was within walking distance of dozens of restaurants, and I'd recommend it for business, and even for an economical vacation option, as lakefront properties can be quite expensive in the Okanagan.
Best Western is very clean, great staff, and affordable. Love the extras like the pool, 2 hot tubs, continental breakfast and we love that if you stay 1 night you can park your car and be shuttled to the airport for free. The 97 Street Pub has the best Caesar salad waiting for you. Manager and Staff in the pub are incredible. You will love staying here as they make your stay so relaxing and special.
We only stayed for 1 night at he BW Kelowna but from booking to leaving it was overall really good. We slept well. My son played in the pool (a bit cold so not for long). The staff over the phone were super accommodating offering early check in and late check out at no charge. Note: The breakfast is a really nice spread for a free breakfast however, there aren't many dairy free gluten free options in the breakfast. And the Lounge can not have children. However the staff quickly offered take out or a few other close by options.
Stay in the tower rooms, all very nice, good beds & amenities. Staff very helpful & accommodating. Food in Pub is good, reasonably priced & service is good. Nice to just walk a few feet from the front door to access the Pub.
My 2 night stay was wonderful. Great room. The king size be was very comfortable. The view of the courtyard was lovely. Great Breakfast, loved the T.V. so I could watch the news, also the free newspaper for local news. The staff was friendly and helpful.
A central location in Kelowna, clean comfortable. Great continental breakfast. Pub attached great food and friendly staff. Close to shopping and great location to park and fly. It is all here while you are not at home
Our family enjoyed the outdoor hot tubs. The room service was a pleasant surprise. The room had a view of the city on the balcony. I also found it clean and roomy enough for the four of us. The complimentary breakfast was also not bad. We would definitely stay here again.
This being my first time to visit the City of Kelowna so I problems getting connected with the hotel shuttle. Make sure when you make your reservations that they put your name on the list for shuttle service. Or just take one of the many taxis available. The Hotel was nice modern style. Fast and helpful check in. My room was on the second floor so it was enjoyable to have a new fast elevator, no waiting!Very nice room with office desk and wifi and cable connections. I was very happy with the bed comfort and soft pillows rather than those cheap pillows often found at hotels.
A go to stay whenever I'm in Kelowna. Super friendly and caring staff, clean and maintained property and rooms. Large breakfast area and well stocked. Parking and close to kelowna shopping. Never disappointed.
Not worth the money, the breakfast was terrible! The fruit was old and bruised should have been thrown out and the bacon was awful, it was like dog treats! Rooms average and nothing special. Rates keep going up at this hotel but the quality and service has not!
We stayed in the family Room what an amazing large room very clean quiet....The Breakfast was hot and a large variety to choose from ...Check out was a cluster ...but it all got sorted out and I for sure would stay again ...
Staff were extremely helpful and the room was very spacious and comfortable. At checkin, the front desk immediately resolved an airport shuttle timing issue with complementary taxi service. We left for the airport too early for the included breakfast but were offered a to go option which was quite good.
all i can say is awesome for everything. breakfast is a good option too. i would definitely recommend this hotel. would stay there again as well. only the breakfast staff needs a little smile on their face.
My family was in need of immediate rooms due to a funeral. Staff was very understanding. We were given a larger room for gather, something I wasn't thinking of st the time, but the staff recognized this and accommodated.
We had the unpleasant task of attending to a relatives final stage of life. I phoned to book my room and was given an upgrade to a suite for my family at an amazing price. The man booking was unaware of my situation.
I have stayed at this hotel no less than thirty times and I thought it was outstanding with little room for improvement. The new manager has made changes to the huge breakfast area and the service items, which makes the hotel experience even that much better. My only suggestion is don't skimp on the drinking glasses in the rooms....plastic cups don't cut it for this environmentally conscious hotel and glass is preferable over disposable cups. A small item, but truly the only comment for improvement I would make. You've mastered hospitality and it's very much appreciated for this frequent traveller.
Good price for the quality of hotel in Kelowna. Have stayed here many times for hospital appointments as well as staying for trips to Mexico etc...they have shuttle service to the airport. First time bringing our dog with us and the experience was good.
We do not get away much we just work work and work some more.We had awesome service from start to finish.Room service was fast with hot and delicious food.The Spa WELL what a place to be Pampered Thank You So Much Don & Helena
We were so pleasantly surprised by everything at this hotel. We come to Kelowna often, and the location was great for visiting family who live on the west side (west Kelowna). Lots of shops/restaurants nearby to grab anything we needed. We got a 1 bedroom suite- so a huge main room, pull out bed, kitchenette (microwave, fridge, sink), bathroom, two seating areas and a tv. Second- closed off bedroom- full bathroom, king bed, tv and seating area. Perfect for us travelling with kids- and they provided us with a full crib and mattress which was set up in the room when we arrived. Breakfast was complimentary- and had so many choices- fresh eggs, bacon, make your own waffles, fruit, pastries, yogurt, juices, coffee etc etc. Large gluten free “menu”- which was surprising- and they accommodated us with gluten free bread for toast. 24/7 they had coffee available fresh in the lobby, a sundry shop to buy snacks, etc There was a small indoor pool with an awesome water slide and hot tub. Staff were all so friendly and helpful- and early one morning (5:30am) when I can down for coffee; one staff member offered this tired mom a banana and some yogurt to tide us over until the breakfast opened at 6:30am. Small courtesies like that sure go a long way :) Can't say enough- they really did make our stay with young children as convenient as possible.
Spent two nights recently to shop Black Friday deals. It's close proximity to the mall and other stores and restaurants made this hotel a great choice. We were offered the tower or courtyard rooms and have now been in both. They are very clean and comfortable. Breakfast buffet is better than average.
I stay at the Best Western every time that I come into Kelowna. The rooms are clean and roomie, if their is any issues the staff are quick to fix it. There is a Pool, hot tub and fitness centre for those of you who are more active. I just enjoy sitting in the comfortabl.e room and relaxing
Stayed a few weeks back for a work trip and had an overwhelmingly positive experience! Front desk staff were professional and courteous, rooms were clean, and the staff brought a few requests to the room within 5 minutes of my call. The continental breakfast was hyped up by the staff so I was a little doubtful that it would live up to expectations. But it was excellent, big selection with probably 30+ options. Eggs, meat, fresh waffles, fruit, etc. Staff were cleaning tables and taking plates regularly, nothing but good things to stay. I'll be back for my next trip!
We take mini vacations in Kelowna, it is hotel has great proximity to all the spots we like to go to and shop at. The hotel is clean, the staff is friendly, nice amenities available. Would recommend this for an affordable stay.
Great Rooms- nice, clean, Beds were very comfortable.Free internet. Staff welcoming,pleasant, accommodating. Made sure room was to our liking or needed anything.Good location. Fast check in/check out.
Nice rooms...friendly and helpful staff. Good choice in breakfast. Downtown location to walk to shop. Bar and grill across the way good staff and service. Balcony has pretty good view. Very comfortable beds after long travel.
The hotel staff is very pleasant and accommodating. The breakfast in the am is thorough and includes a mix of hot and cold breakfast food. The rooms are clean with balconies for most. The rooms are well stocked. They are pet friendly and made it easy for us to bring our pets.
Stayed one night to get to the Kelowna airport early in the morning to drop someone off. Was better than expected with a lovely pool and hot tub area and patio to enjoy the beautiful city view. Close to shops and restaurants. Room decent size with fridge and robes. Complimentary breakfast was above average with many hot items. Would not hesitate to stay again.
Not far from the Kelowna airport, this hotel was better than I expected in terms of service and amenities. The room was clean, comfortable with a balcony and included breakfast. It was a surprisingly good breakfast buffet that included everything from porridge to eggs to waffles. The value received for the rate per night, was a good deal. There was a pool and airport shuttle service available. The Pub next to the hotel had very good food. We had initially asked the front desk staff to order a cab for us as we were going to eat elsewhere, but the cab took longer than the estimated time, so we cancelled it. So happy we ate at the property.
Front desk staff are as capable and friendly as you will ever experience. Complimentary breakfast was above average. Only knocks would be the exterior is getting a bit dated visually and the bed was the only real issue. The bed felt relatively sagged out. stayed in the tower on the 4th floor.
We only stayed here for one night as it was part of a organised tour . But the service from the hotel was first class. It happened to be our 25th wedding anniversary on the night we stayed and the hotel staff really made an effort to ensure our stay was memorable. We even had chocolate dipped strawberries brought to the room. Great room with a Jacuzzi. Breakfast next day was great also. Would definitely come back here again - Thanks to all the staff that made the stay special.
Stayed at the hotel for 4 nights recently as part of a business trip. The hotel is nice and clean, my room was on the 7th floor of the tower with a nice view, bedding very comfortable. The daily breakfast very satisfying, lots of selection, fresh waffle station, fruit, pastries, eggs, etc. Good coffee. The location is not the most scenic, but there are many big box stores, grocery stores and family restaurants around, within a walking distance. Also took advantage of their free shuttle to the airport, it was great. I would definitely stay here again next time I am in Kelowna.
We stayed here for one night on our drive across Canada, and were only here for a few hours. Check-in was easy, although the girl at the desk tried to charge me an additional fee for two of us staying (I guess when I booked using their app I left the default of one guest). This was not an issue at any of the other hotels we stayed at (10 other properties in total on this trip). When I politely said no, I wouldn't be paying an additional fee for my son to stay she waved it. Room was updated and clean with a nice large balcony with a couple chairs on it. The room across the hall had plates/etc from a finished meal sitting outside their door when we arrived around 2pm, and were still there at 7am when we left the next day. The gym was far better equipped than most hotels. Breakfast was also far better than most included breakfasts, and had a good variety. Walking distance to a great variety of restaurants, and there was a mall a short walk down the road. Our room was on the 3rd floor and faced into their courtyard area which looked nicely maintained, and despite having a busy intersection close by, the room was quiet. Overall, we would definitely consider staying here again on our next visit to Kelowna.
The location of this hotel is not the best - in the middle of car showrooms and offices, but it is an excellent hotel in it's own right with a small swimming pool. Superb room with a good view of the area (tall building). Very clean bathroom, plenty of toiletries. Very comfy bed. The restaurant adjacent to the hotel was very busy particularly at happy hour - sports bar with 15 tvs; lots of atmosphere if you like that type of bar/restaurant. Very tasty food. Staff throughout the hotel and bar were very helpful.
I have used this Best Western property for going on seven years, while undergoing a prolonged battle with terminal cancer. Staff, services, rooms, and location all make my life just a little more manageable.The staff recognize my wife and I, and treat us like family, with a lot of care and respect. Can't say that I have experienced this with any other chain of hotels. Keep up the great job.
The welcoming reception on arrival was a real pleasure and totally unexpected! Great facilities with good rooms and service. Buffet breakfast was of good quality and adequate. If a light sleeper recommend you don't have a room above Greyhound depot during high season, as you'll be disturbed by reversing buses early hours! Otherwise excellent.
Patrick at the Front Desk made sure our stay was the best possible. We experienced noise issues from a large group of youth playing hockey in the hallway above us. The front desk staff reacted quickly to our concerns (2 hours of uninterrupted noise). Patrick then gave us a new room and personally moved our belongings and offered a snack pack for our troubles. Awesome team effort.
we came back at 4 Pm to an a room that was not cleaned. We had to call the desk for someone to make the beds. There was a bus load for breakfast the first morning and the food was not replenished The hot items were just warm all three mornings
Stayed at this property on Sept 26 for 1 night on our way to Vancouver. The 3 of us shared a room. The room was extremely large and included a minifridge. We had dinner in the lounge. The portions were enormous and the service very fast and friendly. Plenty of items at the breakfast bar in the morning. My hubby said the scrambled eggs and hash browns were cold but they were replenished when I got there and everything was fine. I found the price a little steep ($238 + tax), especially for a Wednesday night in off season, but it was in line with other hotel prices in Kelowna. I would recommend this property.
When ever we travel through Kelowna we stay here. It is a great hotel with great staff and an excellent breakfast. The convenience to highway 97 is a major plus as well. The hotel is across the street from a shopping mall so food etc. are very handy. The staff are very helpful and seem to enjoy their jobs.
We were forced to stay overnight due to weather problems at the Kelowna airport. The staff was accommodating and got us on the morning shuttle. Decent breakfast came with the room. Better selections than many of the hotels who offer a breakfast bar.
Seems that the hotel has been renovated over the past couple of years. The room was fantastic, came with 2 double beds and the room itself was very clean. It also included a breakfast in the morning. Great location between the airport and downtown with some shopping right in the area.
Very comfortable, relaxed atmosphere. Fantastically comfortable beds. Great breakfast and stellar customer service - Patrick was professional and extremely helpful in getting us to our event in a timely and safe way. We were having many challenges obtaining transportation to our event and not only did he obtain transportation for us, but he saw it through until we were on our way to the event. To us, this was over and above regular customer service.
A decent place to stay but way out of downtown Kelowna and far from any restaurants (for walking). The restaurant attached to this hotel is now closed down; 97th pub fare quite good however.Ground floor room was very big with patio doors and lanai a nice feature, however, there was a lot of noise through the night from plumbing and air systems (older building) making for a poor sleep.
We only stayed one night in this hotel whilst on a tour from Jasper. First time in a Best Western but don't think any other could better it. We had a warm welcome with drinks and cookies ( which were very welcome) when we arrived after a long drive in the coach. The room was lovely, big bed, very comfortable, nice bathroom. Nice view over the town.We ate in the hotels restaurant as we were too tired to go far. The food was excellent, huge portions but very good. We could have had one portion between two if we had known. Breakfast was included and was excellent everything you could want. Would recommend this hotel any day.
We stayed 5 nights in September and had a good stay. It is centrally located and gave us easy access to everywhere we wanted to go. There is a grocery store, Walmart, and a few restaurants near by. The room was clean and breakfast was plentiful. I'd stay here again.
Hotel was on the outskirts of Kelowna, Canada - the reception area and rooms were inviting and clean. The manager came and spoke to our group which was refreshing and they prepared welcome coffee and biscuits - a lovely touch. The breakfast in house was ok and the staff were quick to clear tables.
Great hotel and location. Guest room very comfortable and clean. Very friendly and helpful staff, shows they care about your comfort and stay at the hotel. Breakfast provided a great selection provided lots of room to you do not feel rushed to finish eating to give up a table.
I stayed here for the weekend while on a wine tour with a couple of girlfriends. Patrick was so very helpful with the planning and went out of his way to make sure we had everything we needed. He helped us with our luggage and even delivered bathrobes, slippers and chocolate covered strawberries to our room for us. So sweet. We chose this location for many reasons... I am a BW Rewards member and it has a perfectly central location in Kelowna with easy walking distance to the mall, stores and several restaurants. The complimentary breakfast has a great selection. The rooms are clean and the pool/hot tubs are a plus. Overall I would highly recommend staying here next time you are in Kelowna.
We often stay at the Kelowna BW and have enjoyed the clean rooms and buffet breakfast. Our dog often comes with us and she receives treats and a toy each time she comes from staff. The site is beautiful and quiet. We will definitely stay there again.
We came to Kelowna for a wedding and stayed over the weekend at this hotel and it was very nice. We loved the room and service provided. Everything is very clean and new. There's also a nice pool inside with a slide. I would recommend anyone staying at this hotel.
We stayed overnight as my boyfriend had a conference that night. The staff were super friendly and helpful. The pool and hot tub were great and the beds make you never want to get up. We would definitely stay here again
A great hotel with good amenities. Located near a number of good wineries such as Mission Hill and Quail's Gate. Also there are several restaurants within a short walking distance. Lots of breakfast options. A pool with an exciting slide. Helpful staff.
The above pretty much covers it. No parking for check in, just spaces for electro-cars to charge. Hair in the bathtub.....super. Although the breakfast is comp'd, the only good thing is the waffles, the rubber eggs and bacon flavoured salt are pretty nasty. Dumped the plate into the trash and went to Tim's instead. Staff was polite, check-in/out was easy, If you don't mind people watching you swim while they eat their breakfast the pool is nice, although the Hot Tub is outside. A bit pricey for shoulder season.
My wife is from Kelowna and after a few trials of other places we always stay here when visiting. The rooms and beds are comfortable, the free breakfast is decent (the coffee is quite good and offers to-go cups as well to bridge over to our first Tim Horton's of the day) and the amenities are good. We have never used it but they offer a bank of Tesla chargers. The staff has always been amazing and the attached bar is a nice place to unwind although when there is live music it is quite loud.
We stayed here for the first time this year, and were thrilled with the location, the cleanliness of the rooms, the spacious showers, the lovely balcony, and the comfortable beds! It was absolutely the perfect take-off point to explore some local wineries, and a delight to return to for sitting on the patio with a glass at night! This is definitely our new Kelowna go-to hotel for future visits!
We stayed in the room with a balcony. The rooms were clean, quiet with great space layout offering a work desk and small table. Great size balcony. Best linen I have ever slept in, cosiest beds. Staff were friendly and efficient. Breakfast is average but included. Quick walk to the pub on the property. Nice covered pool and hot tubs, all very clean. Only downsides is not much restaurant choice nearby and the room cards kept losing their minds. For a quick good value trip it hit the spot.
What a brilliant hotel. It used to be private residences and has been converted to an exceptionally high standard with separate sitting rooms and balconies. Close to the town and restaurants with friendly and helpful staff.
Took kids for a quick one-night getaway and was very pleased with this hotel. Rooms are very big, clean, and comfortable and the pool and grounds are lovely. Didn't know until arrival that breakfast was included, which was a very nice breakfast. I always appreciate any property that makes an attempt to go green--well done. Will definitely be back.
We travel to Kelowna for a couple of days each summer. We find this hotel clean and located conveniently for our wanting to be close to Lake Country and still close to Kelowna for shopping and eating out etc. overall it's always been a good experience to stay at this Best western hotel. We would recommend it to anyone. The hotel is relaxed and we like the views from the tower part of the hotel.
The tower is newer and has smaller rooms. If you have smaller children get a room facing the courtyard and the swimming pool. Great breakfast included. Also has a fitness center. Is located within walking distance of a shopping center. Inside rooms away from the main traffic street are quiet.
The quality and item selection of the complimentary breakfast was amazing. The room was clean and the bed and bedding were some of the most comfortable we've slept in. The hotel staff were friendly and knowledgeable.
An expensive hotel for what it is, the room was large and the bed OK. However the structure a bit rickety, for example walking across the room the bath moved. Oh did I mention that the bath was in the bedroom? Most odd...
I have stayed a few times at the Best Western Plus Kelowna Hotel & Suites and my stay has always been pleasant. The hotel has good amenities (pool, hot tub, gym, restaurant, etc), the breakfast choices are good and the beds are comfortable.
On arrival, I thought oh dear , but boy was I wrong Don't be put off by the exterior of the hotel Superb service, very nice room (215) offering two Queen beds, en suite bathroom and full kitchen facilities The hotel itself is located approx 20 mins drive from the Kelowna water front, where there are plenty of large car parks The hotel has a very nice swimming pool The price includes a nice buffet style breakfast Overall I would highly recommended the Kelowna Inn and Suites Another thing that might help persons traveling with dogs, is that I noticed that dogs were welcome
The hotel was clean and the rooms were a nice size and had very comfy beds. The best part for us was the BBQ as we are sick of eating out and was nice to use it in the evening. The outdoor hot tubs were also very nice to sit in at the end of the day. Courtyard view was beautiful and if I ever was back in the area I would probably stay here again because of the view out our balcony. Only problem was that we had our air conditioning break in the night but maintenance brought us a fan which helped. The staff were very friendly. Continental breakfast was okay.
Our stay during my trip was at this Best West. Really cant go wrong here. I don't think there's a bad room in the place. Its a modern, classy and trendy hotel. Good parking, and close to walk or drive if theres anything you need. I was impressed at the amount of electric vehicle charging stations located around the building, but never seen a single vehicle parked in the spot that was electric, or hybrid for that matter. We we given a balcony room a few floors up, with a nice view of their well kept court yard, good job there! Made spending time outside on the balcony or out in the yard a nice time. Large reception area, with attached atrium area used for a decent breakfast buffet, above basic, and plenty stocked. Ladies on duty always smiling no matter how busy it was. Attached is a modest pool, which i'm sure is all season in the courtyard, based on closing up the glass green house area for use. It was nice that hot plus 37 degree day to hang out with a nice breeze blowing thru. Hot tubs were in the same sun deck area. Attached across the main entrance was a restaurant and pub I believe, we did not check those out as pretty certain it wasnt kid friendly Small touches throughout the hotel, attached spa,and even a small vending machine to offer pharmacy basics if you're in a bind was a neat idea. The morning of our last stay, there was a fire alarm, now there was no fire, but bells going off everywhere. We did what we needed, grabbed an item or two of ours and proceeded out of the room, at that point, one female staff housekeeper, whose name I didnt catch, seen us coming out of the room, and immediately directed us,and led us, along with others joining in the evacuation, down back stairs, out the pool area and led away in the courtyard, she went above and beyond, someone give her a congrats if we can find out who she was. with fire alarms ringing away, staff tried to maintain calm, while some patrons continued to eat, watching others leave. What is wrong with people? At that point get out. Staff tried I guess. Watching the event unfold, the managers met Kelowna Fire as they arrivied and quickly did a check, finding it to be a false alarm. And thats good. Good job staff for keeping your act together and not panicking. You cant go wrong with this hotel. I know in the past we have talked about staying there, this time we did, I'm glad we did.
We stayed at this property over the August long weekend. This is one of the busiest weekends in the area all year.We had booked the accommodations 3 months earlier during a previous visit. We booked a King size bed room. We received a handicap accessible king size bed room. The shower and other room features were less than we had had previously. It is a great property with a variety of room styles.
Staff were very helpful. The hotel is within easy drive to many places of interest. Costco is no too far away. Breakfast was great - offers variety of choice. It finishes exactly 10am, so you have to be on time. Swimming pool and hot tub were not very busy whichever made it fun for kids.
stayed two nights for pleasure. very busy place with a wide variety of room types. Lots of eatery's close by. Pool is not out door, but the pool does have a retracting wall system that opens to patio area where you can soak up the sun on hot days. Be aware that they may charge various rates for various days of your stay.
We only stayed overnight and I wish we had stayed another night or two. Kelowna itself was a beautiful place and this hotel was of a very good standard. Although not downtown, it was not far to drive in. The hotel was near several out of town shops and restaurants, so there were several places to eat nearby within walkable distance. The hotel itself was well presented and the staff were very friendly and helpful. We used the pool and hot tubs and these were good with towels provided. The buffet breakfast was very good with plenty of choice and attentive staff clearing crockery away quickly. The suite itself was clean and well equipped with balcony's both from the bedroom and lounge area. There was enough space and it was well stocked with toiletries and drinks. I would happily stay here again if visiting Kelowna.
the hotel itself is OK -- clean, comfortable -- but the staff are really outstanding! We had a slight issue with our reservations and the reception staff not only solved our problem they followed up later in the evening with an even better solution! great job Best Western Plus Kelowna -- See you next Cherry season.
Great Location/Very Family Friendly. Staff are amazing very helpful . Pool and hot tub are very clean. Bar/Lounge great food and the staff there are great.. Close to Shopping and many great Restaurants. My home away from home
I travel a lot and by far the best hotel I stayed in. The breakfast was good the Pub was excellent. Loved the balconies, nice place to st in the evenings with a glass of wine. Well located, near downtown and very close to shopping center.
I booked a room in advance as it was high season. Based on reviews, I thought it would be amazing but I'd say it's average at best, definitely not a 4-5 star and not worth the price. I'd agree that the continental breakfast is pretty great. We were granted a late checkout with ease and a smile but when we returned to our room our cards didn't work so we asked housekeeping to let us in (he did not look happy at all). Our intention wasn't to impede on housekeeping's time or job, had our cards worked we would have been in & out much quicker. I'd stay elsewhere when we return because if I'm spending that kind of money then may as well spend a bit more to receive a true 4-5 star.
Hosted our Annual General Meeting here in June. A wide variety of meeting room, extremely nice guest rooms. Thank you Sarah Hertz for working with us over the months to have a very successful meeting. Very friendly staff at reception, banquets , housekeeping and dining room. We had no complaints from any our our Board members and everything was perfect. Staff extended themselves to more than we asked for.
We stayed two nights, in two different rooms due to my booking and changing plans. This gave us a chance to see two types of rooms. The first room was in the motel part. We had a main floor king room. It was large, had a fridge and patio doors that we could walk out to the pool. We had a bit of trouble at the beginning when the bed wasn't made when we walked in but Patrick the manager took care of us immediately! Excellent service. The walls were a little thin but tolerable. The next night we stayed in a king room in the tower. Wow! Room was much bigger , bathroom is huge, robes for the pool were in both rooms, balcony overlooked the city. Room was much quieter. The breakfast is one of the best I have seen at a Best Western. We are Diamond plus members so we stay at a lot of Best Westerns. The hotel is about 7 minutes to the main beach and downtown but it was the best price and an excellent stay. We will be back!
Located in a e west side of the city, rooms seem to be very nice and clean , balcony is another small facing the golf course. Hot continental breakfast are included with good selection of hot and cold items.
I guess it's easy for a review to be influenced by bad sleep. The mattress had started to sag in the middle. Of the 3 pillows I tried, 2 were lumpy so I didn't sleep well. I like that the pillows were malleable so you could make them the shape you want, but whatever material they were made of had started to clump. Otherwise, the breakfast buffet had a good selection and the food quality was the same as most hotels with breakfast buffets. The room was clean, and the staff were friendly and helpful. The wifi connection speed was good.
This is an excellent property. Beautiful grounds. Spacious dining area with free full breakfast. Fast internet. Large TV in good working order. Comfortable beds with nice linens. Close to a large mall and many restaurants. I've stayed at several Best Westerns and this was easily the best one. Reasonably priced as well.
Great breakfast buffet, with lots of variety. The pool could use a slide for the pool for kids to have fun. Friendly staff, clean hotel, great value. Overall it is a wonderful place to stay. I would stay here again.
You know, these days, more and more, it's harder and harder to find the old school service and value in a hotel. This hotel delivers that. From the easy answer "yes" to a later checkout request to the fast and easy early check in to the full wall of windows overlooking the city to their over delivering on a request for an upper floor room, I was very, very happy with my stay here. So many hotels these days cheap out and cut corners everywhere and you notice. Bit by bit you start to feel a little hospitality, which is their business. Best western delivers .
Its always a pleasure to stay here. I've been coming here once a year for business and I wouldn't stay anywhere else. The staff are friendly and helpful. I take advantage of the pool and hot tub. Breakfast is wonderful. There's something for everyone.
Stayed here with the wife and loved the property. The hotel itself was quite modern and I have to say the bed was possibly made from the clouds as it was soft as a dream. Balcony was really relaxing, especially to sip a glass of wine at the end of the evening, would recommend a room on a higher floor as ours was amazing. Location was a drive from downtown but it's perfect if you're driving.
We stayed at this hotel during our holiday trip through Canada. Normally we prefer the IHG hotels as we have membership perks. At this location we chose the Best Western and it was a nice surprise! Very clean and big rooms and finally a room without carpet! We even had garden access. Staff were very friendly. Free parking is also available. Breakfast is included. We've had better breakfast but we can't complain at all! Our kids loved the waffle station where they could make their own waffles. Check-in and check-out was easy and very fast. I can also recommend the nearby Montana restaurant.
This was the second & last best western plus during our 1 week road trip in canada and we were pretty much compared this hotel to our previous stay in warm welcoming best western plus revelstoke. You might not expect the same welcoming feel from revelstoke's but theirs are more straight to the point, easy check in. & out and of course superb location to have stay over between big cities. I would recommend that they would add more service hr for the breakfast time
Large Hotel with plenty of space within Bedrooms allocated complete with Towelling dressing gowns hanging in wardrobes upon arrival Also Suites available at this Hotel which were on ground level and separate to rooms in main Hotel Arrived late evening and after many hours travelling to find Hotel situated on what looked like huge Industrial Site adjacent to very busy multi lane roads without any apparent crossing near by - very noisy Found it quite dangerous attempting to cross this road to reach Boston Pizza Outlet Bar and Restaurant next to main entrance of Hotel which was busy as well as Montana's Restaurant slightly further up but at least on same side of road lessening dangers imposed by heavy flow of traffic Nice pool area with changing room available but glass sided and Breakfasting Room is directly next to pool so very overlooked Three Miles from Harbour area and Lakeside Taxi or Bus ride necessary from Hotel location to be near Harbour, Parks, Marina etc as would not advise walking
A friend and I stayed here while in Kelowna for a wine tour. We had a courtyard room which was very quiet, and the beds were great. I often have trouble sleeping in a hotel bed -yet the mattress and pillows were very comfortable. Parking was free, and the breakfast ( also included) was very substantial with lots on offer. I'd definitely recommend staying here if in Kelowna.
Stayed her on numerous occasions and always a great experience. I always recommend it when family and friends are in Kelowna. Excellent location, friendly staff, comfortable rooms, great breakfast. It's a win, win, win!
Stayed the weekend with a bunch of friends and the front desk ladies, Casey and Mary we're excellent. They we're friendly, hard working,and full of ideas. Also the sales manager Sheila was terrific too with ideas for things to do and for good conversation. Rooms were clean and comfortable. Definitely recommend this place.
Convenient access property. Very comfortable place too stay. Nice large fitness area. Very good breakfast. Great staff. Love the tower rooms with a view and central ac. The ground courtyard rooms are great if you have kids or pets and you want grass access. Great property. Never disappointed.
Stayed a night in a one bedroom in the 2 floor hotel area. We had everything for a comfortable stay and what you would expect from a Best Western. We requested an early arrival but our room was not ready so they placed us somewheres else. Maybe location on 1st floor facing back of Home Depot wasn't the prettiest but it served its purpose. One thing I would like to add...I am a smoker and was very appreciative that they allow you to smoke outside on the private balconies ( even had ashtrays). They seem to understand that there are still guests that smoke and have treated us as important as non smoking guests. The breakfast was actually very good and loads of choices. The grounds are very pretty with lots of flowers and well maintained. Location is quite central but a 5-7 minute drive to the downtown core. I would most definitely recommend staying here and this will be my only choice when returning to Kelowna. I have stayed elsewhere in the past but found that this place has everything I need for a great stay. Thanks to the staff as well, they were very friendly and the staff at breakfast were awesome. I look forward to our return
We recently stayed at the Best western because we were going to a concert. When the staff found out that we owned a coffee shop that they often stop at in Greenwood BC. They left us a wonderful card and chocolate covered strawberries. The card said "We hope the best western family can provide the warmth and friendly nature that you guys give everyday to the visitors of Deadwood Junction" We were so thrilled.We will never stay anywhere else!! The staff are great, rooms are amazing, breakfast was delicious! You must stay there!!
We stayed for 2 nights with our friends and family and found the hotel is having one star category of all amenities and all services i.e. - AC is not working, staff is totally arrogant/ non cooperative, most people don't know English. Recommend not to stay.
We were doing a spontaneous road trip with our dog...[small, Jack Russell] and when it was time to stop for the night...I like Best Western. I spoke with evening clerk, Gary - who was most helpful for us, and secured a pet friendly room for us. Room was in a good location, clean and comfortable. The only problem was the people above us, who either arrived at 1:45 am or decided to have a dance party at that time...lots of thumping of feet and loud TV...could this be an indicator that the sound dampening between floors is not good? You bet! Otherwise breakfast was excellent, and the stay was good [I think this is my 4th visit to this facility] Staff were friendly and courteous.
great quiet, clean room, super location, nice dinner in lounge. breakfast was mediocre as with most free breakfasts. Lots of kids, pool looks nice but didn't use it. Will definitely stay again as I love the location and the room was super clean.
My husband, granddaughter and I stayed in a suite here a weekend ago and everything was spotless. The bed was very comfortable and we didn't eat in but the suite was well supplied if you did want to. There is a nice big grass area for children to run off their energy and play games. The complimentary breakfast had a very good variety to choose from hot and cold. Two restaurants are right next to the property. We would definitely stay here again.
Will be hard for Kelowna to compete with this place. Customer service is top notch at this hotel. Very Friendly staff that genuinely look like they love being here. The rooms are very clean, the location is perfect. We had to have an extended stay (3 mos) at this hotel due to a house fire, so had the luxury of trying all their room types. Each room exceeded my expectation. They are roomy, bright, and very clean. The housekeeping and maintenance staff always had a smile on their face, and they were very friendly. The front desk staff were also friendly and personable, trying to make efforts to know their customers names. They made each room change seamless and made our extended stay easy to be displaced from our home. I cannot say enough about the the breakfast staff ... they were very personable, and they genuinely seemed liked they cared about the visitors at the hotel. Managers would come down and query visitors about their trip, their stay as well as treated their employees with exemplary attitudes. Treating this environment much like their family. True customer service starts from within and this hotel exudes that. All hotels should aim as high as they do! I will definetely be highly recommending this hotel to all that come and stay and anyone questioning where they should stay.
Our Anniversary trip to Kelowna was a very memorable one due to the comfort of this hotel. I would caution those about not using the spa on site though. I would recommend going elsewhere if you want professional sevices. It is a waste of time and money going to the Wellness Spa. What a joke.Every other aspect of this hotel was excellent. The rooms are comfy and clean. The breakfast was absolutel amazing, and the front desk staff were very friendly and helpful. I would recommend staying here.
As with many reviews before, the Best Western Plus is a highly regarded hotel and conference facility to stay at, and our recent stay was no exception. Room very clean, bed very comfortable, and we got a good and quiet both nights. All staff we met were cheery and friendly, especially so at the hot breakfast, which for me was the highlight of the stay - selection was varied over the 2 days we were there - steam trays were hot, and food items were not at all bland, very tasty.
Thanks you Best Western Kelowna for looking after me for the past few months. It feels like a second home for sure. Thank you for the amazing service you provide consistently . See you next week!!!!!!
We've stayed at quite a few places in Kelowna and have to say that this is a good hotel. It has a good warm breakfast (pretty busy, was out of utensils, and ran out of some food at times), but overall a good breakfast. Nice pool, hot tub, gathering area (all linked). Rooms we had were spacious. Parking can get busy but overall was decent. One of our somewhat negative comment would have been a few slow front desk people, but again, overall it was good. Most of the staff were friendly and would go out of there way. Thanks BWP!
Always my first choice when staying in Kelowna. Great value, excellent staff with a truly caring attitude. Great balcony views, food at the pub is excellent along with lots of TV's to watch your favorite sports. Breakfast could be a little better buts it's included so not going to complain about free.
From first booking our group reservation to the end it was a great experience. The staff are all wonderful and easy to deal with. Breakfast was excellent, something for everyone. Staff keep it clean and fresh. Special thanks to Ginette & Patrick for everything!
Awesome hotel in kelowna, close to all amenities, awesome breakfast, coffee in lobby was nice. Pool and hottubs were good, staff have always been good, very helpful. Walking distance to other restaurants and shops
Stayed for three nights in April and thoroughly enjoyed our stay. We have stayed in several places in Kelowna over the years and enjoyed this hotel. Our unit in the tower was clean and comfortable. Janet was extremely pleasant at check in and was very helpful with a minor first aid of a cut finger. The complimentary full breakfast was good. During our last night someone pulled a fire alarm however I don't hold it against the hotel when some drunk idiot does this. We plan to come back in the future.
Great Location, friendly staff, comfortable rooms and a very pleasant stay. Special mention for Xichun and Sharon, friendly check in and very welcoming, We stayed with our Golden and he was welcomed and we never felt he should not be there, a huge plus for us.
The Executive Jacuzzi Suite was great. We appreciated the fireplace and the fantastic bed. Mary, who did a great job of making us feel welcome, was our go to person????. We liked having the option of having our bikes in secure storage. Many thanks!
This is my choice of hotels in the Kelowna B.C. The breakfast venue is so bright and a strong resort feeling with a feeling you could also hold a breakfast business meeting. The rooms are always clean and fell 5 Star, Beds are very comfortable, in room coffee is nice when getting ready for the day or to end an evening. I love the elevator security, i think all hotels should follow suit.
When I travel for business, always pick this hotel. They have great friendly staff, comfortable rooms, great location, breakfast bar awesome, lovely grounds, location close to shops, restaurants, attractions. The gym, pool, hot-tub and all the amenities make this our go to place to stay in Kelowna. The wednesday complimentary business cocktail hour a plus. Thanks for making this a great experience for us.
Chose this highly rated hotel and was very disappointed. Noise around 6:30 every morning woke me and persisted until around 8:30. I am not a light sleeper. Tack on some smaller issues like you Can't order a movie at this hotel and one staff member was rude to us and you have a bad experience overall. A shame since I seem to be a minority on this opinion but this was how it went for my wife and I.
Stayed at bw+ for hockey tournament. rooms clean and spacious and kid friendly. A little hard for parents to together, there is a nice area for people to meet with tables and chairs, but since its in a open area and a large space with glass walls on 2 sides, we were constantly asked to lower our voices and no music was allowed. Located on main strip in Kelowna with lots of restaurants and shops within walking distance.
Stayed in Kelowna early April on our way to the RV show in Penticton and as usual my wife had booked us into the Best Western. Room was spotless, staff were great, breakfast was really good (watch out for the young baseball teams - they eat a lot) All in all our stay was very relaxing. Thank you
Our room was very clean, hot breakfast with variety of food that would please anyone from age1 to 100, great service from all the staff from start to finish of our stay. Close to restaurants, shopping and outlets. we felt safe and secure as security guards are seen throughout the building and various times. I would definitely stay again!
We were given a beautiful room, very comfy bed, excellent service,chocolate dipped strawberries for the occasion of my 85th birthday. From the time of our arrival throughout our stay, everybody seemed to bend backwards to please us. We recommend this hotel to anybody who needs to stay at a hotel.
Rooms are spacious and very clean, staff were helpful and very friendly. Excellent complementary buffet had omelettes, waffles sausage, more then expected. Went to the gym also very clean and had enough variety to have a good workout. Would stay here again and would highly recommend it to anyone coming to Kelowna
We usually stay at BW in our travels but sometimes not an option. Always good service, great beds, good internet, spacious rooms and awesome customer service. The only negative if I had to pick one is that at this and all hotels in kelowna they don't have registered massage therapists at their spas so you can submit treatments to insurance
Great hotel with good breakfast. Convenient location for shopping. Indoor pool and hot tubs outside are very nice. Many different types of rooms are available. Ours had full kitchen and 2 bed rooms. The room was quiet.
I frequently stay in hotels for work and I've been fortunate enough to stay in a lot of Kelowna's top hotels including the delta, coastal, el dorado, coastal, Ramada, sandman and others. My previous stay at the Best Western on Harvey wasn't the greatest. There was a large group above our room and the manager Patrick was outstanding. He gave us another room. This gent goes above and beyond for his customers. He was the reason I stayed there again. The hotel has many highlights like non chlorinated pool, really nice spa, hot tubs, comfortable beds, and the best continental breakfast I've seen in a best western hotel. This trip I stayed in the North Wing of the hotel. These rooms were extremely convenient as they have great access to the pool and hot tubs. Really great night sleep & experience.
I had an advance registration, it was located immediately and we were given a friendly welcome. The receptionist was efficient at check in explained the facility, and amenity's of the hotel. This hotel provides a great breakfast that is served in large open area. The room was quiet and comfortable.
My friend and I stayed here for 2 nights and everything was great. Clean rooms, big bathroom, comfortable beds, hot tub/swimming pool and our favourite part was the buffet breakfast which was included in our room package. The breakfast offers a wide array of options from hot options like scrambled eggs, bacon/sausage, hash browns, waffle bar, oatmeal to other options like yogurt, fruit, granola and more. Would definitely stay here again.
Front desk staff at check in was so accommodating and sincerely friendly the young gentleman set the tone for the remainder of our stay :) We travel with our dog and I'm always a little worried what our "pet" room may be like. Well it could not have been nicer, clean, spacious, comfortable and quiet. Not a fan of "complimentary breakfasts" but this hotel has raised the bar, lots of choices, hot breakfast buffet as well as fresh fruit, cereals, yogurt ect , bright and tons of seating. Again super friendly with a lovely lady walking through taking time to chat, answer questions, ensuring all the patrons were happy. Definitely recommend and we will be coming back :)
We had great service from the time we checked in till we checked out. This place is quiet, safe and secure as security personnel walks around on a continuous bases. The rooms are very clean! We had a balcony which allowed us to enjoy the fresh air! The breakfast was accommodated to all ages as we had our granddaughters (aged 15 & 4) & they were very happy with food! Walking distance to restaurants & shopping!!
Right from the first call to book our room to the moment we left the hotel we were pleased. This hotel really has everything. Great rooms, great beds, great facility. We always stay at this location whenever we are in Kelowna.
Busy large hotel with lots of breakfast choices and room to eat without being squished in a meeting room. Rooms were clean and most of the staff had smiles and were prompt to serve us. Excellent if travelling in groups or with a team. The pub next door has decent pub food and it's a reasonable walk to chain restaurants if that's your thing. Would also recommend Rusty's pub which is about 10 minutes to walk to. Great food with billiards dart boards and dance floor.
This is a good hotel! No hesitation on recommending or staying here again! Nice rooms, great attentive and helpful staff. Looking forward to staying here again - but this time for pleasure. I wish I would have brought my swim trunks - the pool and hot tubs (yes tubs - they have 2!) looked very inviting! Breakfast was standard fair for Best Western - just what was needed.
Thumbs up! Was here for a business trip and this is our first stop. Good choice for the rest of our trip/cities to visit. Very clean! Very well maintained. Well recommended. I'm definitely coming back even for a vacation.
Booked in for several nights. As always, a very comfortable stay. Great beds and modern well maintained hotel. Great fitness area. Excellent staff. Love the included breakfast. They had a corporate welcome mixer which was very good. Nice to talk to the management staff and other business people staying at the hotel. Very well organized. Great place too stay.
The staff, particularly Patrick at the front desk, were warm and welcoming, and very efficient. My family opted to modify our travel plans, to make another night stay at your hotel. The pool and hot tubs are particularly well done (and appreciated by my daughter.) I travel quite a bit for my job, and sample a great variety of hotels. What the staff are doing there at the Kelowna Best Western should be applauded. I wish I had the same level of courtesy, and effort at all the places I stay. We will be happy to return to this hotel.
We stayed in Kelowna for a night before heading to Big White. The shuttle company for the hotel was convenient. The room was as pictured. The breakfast was average. The staff was super friendly and courteous.
The only criticism we have is that we forgot to bring along our bathing suits, the pool and hot tubs looked very inviting! The room was clean and very nicely decorated, the bed very comfortable. The full buffet breakfast was excellent. Best of all it is so central, any shopping or business to be taken care of is within walking or a short drive. We will be back.
Very good service, clean roomy rooms and good breakfast. Friendly front desk staff, this Best Western is in a very good location. It is close to shopping and the highway and is very easy to find. Really really enjoyed my stay there.
I read the reviews before visiting this hotel and they are pretty consistent with my impression of the place. The ladies that work at the front desk are very friendly and knowledgeable. They made a good impression on me right from the start. The room was clean and big, I really don't have any negative things to post. The bed was big and comfortable. The room was really quiet, except for some mechanical noises when the heating/cooling kicked in. I would also suggest that you request a second floor room if you don't want to hear people in the room above you walking around. It wasn't very annoying though, just something to consider. What I really appreciated is that there is a pub attached to the property, which is very nice after a long day of driving. Also, breakfast is included with your stay, and it was pretty good. The selection included cereal, porridge, eggs, sausage, waffles, yogurt and other stuff. Oh, and they offer 'to go' cups with their coffee. Awesome!! I would recommend this hotel and will stay here again if I come back to Kelowna!
This Best Western location is the best I have stayed in within North America. It is clean, attractive, a pub and a restaurant, a fitness centre and a pool. Long term parking is available at a reasonable rate, and is subsidized, based on the number of nights stayed in this hotel. It is also located close to a major shopping mall and an international airport. Staff is professional, courteous and helpful. Definitely a great place to stay.
We chose the Best Western Plus because of its relatively short distance to the airport and because it had a pub attached. Our room was quite large with two queen beds, it was very quiet during the night with no noise from the highway and the food and drinks at the pub attached were very good. Breakfast was a good buffet with plenty to choose from and overall the stay was very good value for money. We would not hesitate to stay their again in the future.
Watch your room rate when you book i was part of a group of 5. 3 members booked after me 4/5 got the same rate I got suckered. paid the most. got the room in the oldest ppart of hotel that is left over from 30 years ago Its not pleasant. dont let it happen to you
We only stayed one night, however I would definitely stay again. It is walking distance to ski shops, grocery store and next door to the greyhound bus depot which is a collection point for Big White ski resort. It was clean and quiet, and the FREE breakfast was amazing. Oh, and plenty of eating options as well.
We enjoyed our stay here very much. We only stayed one night and were very satisfied with everything. The rooms were very clean and the beds were very comfortable. Also, our room had a Keurig machine! Yum! There's also a restaurant and a pub that is connected to the hotel. Close to all shopping areas as well
The hotel was affordable and clean. The room was modern with a 1 bedroom suite, kitchen and comfortable. The pool was a good size and the fitness centre was good too. Breakfast included sealed the deal. Staff also very accommodating.
Beautiful room. Great staff. I arrived very late due to airline issues and was provided with a snack pack to keep me going! This was an Airmiles reservation, which usually gets you a lower level room, but not this time! Would recommend to all, and we may use it later in the year for an upcoming conference. The facility is expansive, but the boardrooms look easy to use. My only complaint is the one I have for almost every hotel out there....for heaven's sake invest in adult sized toilets! Why hotels install toilets meant for kindergarten children is beyond me. I have arthritis in my knees which makes gettin on and off an issue.
This is my third time staying at this hotel, all three times have been great! We stayed in the tower on the top floor, it had a nice view with large windows. The room was clean and the beds were comfortable. The staff were very friendly and the buffet breakfast was great! We are from BC and this is where we stay on our shopping trips to Kelowna!
Im a Platinum member and have enjoyed many Best Westerns around the world... Kelowna was exceptional. Clerk Friday night was amazing - very engaged and service oriented, cordial and funny and quick witted. He went out of his way to help us feel welcome and taken care of. It is a busy location with plenty of close by ammenities... so be prepared to wait in line - would have been my only peeve... I was in a hurry in the morning for an appointment, and I like to leave with a receipt in my hand... but it was too busy... other than that... it was not built as a hotel originally... and is a bit unusual looking from the outside... but dont let that fool you... its a great value and not your average Best Western!.
The hotel was excellent, good service, and had Tesla taxis, which we made use of, being New Year's Eve. The hotel recommended Raudz' Restaurant, for dinner, which was truly excellent. The only thing I would change, would be to have a room away from the elevator.
This hotel is perfect, elegant, and comfortable. The rooms are spacious and well equipped with all you need. The swimming pool is nice with two hot tub outside. However, the sauna was under construction. The breakfast was great, a lot of space to sit, and a lot of items to chose from. There is a restaurant/bar onsite with very good food, excellent choices. Totally a nice place to stay here for a few days.
We got stuck in Kelowna because Westjet canceled our flight. I had the worst experience with Westjet but Best Western help make us comfortable and were so helpful. I would recommend staying here to anyone
Had to negotiate a better rate because Trip advisor offered a better price. Only until I showed what was offered online did i get a better rate. The renovated room was nice, carpet removed and vinyl plank flooring used. The heating was in adequate and the fan ran all night and was loud. I have had better stays at this location.
I cannot say enough about this property.Upon arrival Mary at the front desk was exceptional,courteous,professional,friendly a charming younglady.Thankyou Mary.The Asst Mgr Mark was also incredible, Thanks Mark.Comp. Breakfast was pretty good, and the food and drink at the 97 St Pub and Grill was Great. Accomadation was very,very clean,(hats off to the cleaning staff),bed comfortable.Could not ask for more .Excellent Stay.Honestly the best for my wife and I for sometime.And the last 2 years we have wintered for 6 months at a 5 star resort, they could learn something from the TEAM at BW Plus Kelowna BC. THANKYOU AGAIN>SEE YOU AGAIN>
We locals need a room now and again. The Best Western Plus Hotel has the Amenities and the service we need for that break. Thank you for your kind attention to our needs. Lovely breakfast. The indoor pool is large and beautifully designed. Cheers!
Always try and stay at the BW Plus in Kelowna for the location which gives easy access to all of Kelowna and the airport; the comfort and cleanliness of the room; breakfast is always good and the pub next door is close and offers beer and food. What more could you want?
Check in handled very quickly and efficient. We had a ground floor room with a king bed. Room clean and everything neat and orderly. New bathroom. Coffee maker and kettle, iron and board, dressing gowns, slippers. Very clean. Quiet. Excellent hot breakfast. Large inner grass courtyard with hot tubs and BBQ equipment. Hotel has an indoor pool as well.
I find the BWPlus hotels to be convenient, very clean, comfortable, and ther staff have always been helpful. I know I am going to enjoy a good breakfast that is well laid out. in the morning and I appreciate the later check-out time. I have used these hotels for business trips and also for an extended vacation with my wife. Never disappointed
A perfect place to stay if you are flying in/out of Kelowna. Provide a very nice free shuttle service and parking at a much more reasonable rate than at the airport. The hotel is quiet, clean and has the most comfortable beds! We will plan to stay here again any time we are flying.
We had an excellent room on the eighth floor. The hotel is not far from the local airport and the downtown Kelowna, BC, Canada amenities. The room, like the staff members, was warm, friendly and efficient. There was even a nice fireplace and the room price included breakfast.
If you are arriving from the airport save yourself a $25 cab ride and get the free shuttle, and enjoy the included breakfast. Eggs, nice bacon, fresh waffles, oatmeal, fruit, yogurt and baking, good coffee and a bright room with lots of tables. Rooms are simple and clean with coffee, mini fridge, free wifi and comfortable beds. Pool seemed popular but didnt use it. Simple straight forward value, for accommodation its a good bet. Pub next door fairly basic but adequate for light meal and a drink.
We stayed Black Friday night. The property looks good, has some nice features but misses badly on a couple of points. The queen size beds (no kings available) seem to be smaller than other queen beds I've slept in. Maybe it's just an illusion, maybe it's just me (but my wife came up with the same observation). The other glaring issue is the total lack of sound deadening between the hallway and the room. The gap under the door lets all the hallway noise into the room. Even two people talking quietly while walking down the hall could be heard very clearly from inside the room. Last issue - the buffet style breakfast included with the room was quite disappointing. The powered eggs were awful and the staff were not able to keep up with the demand. If there is a next time, I'll skip the free breakfast and pay for something I might enjoy.
Hotel is close to everything. The staff was excellent. My room was ready at 9:30 AM so I was able to work in my room. A definite surprise when it was ready that early even though I requested early check in. The gym was well equipped and tons of choices at the hot breakfast buffet.
Took a while to get checked in, the young staff were friendly...too much talking about themselves. Excellent breakfast, very clean room, well equipped. Unfortunately, all the 2 story rooms around the court yard are VERY noisy....if you have someone above you.
Spent 4 nights and had a wonderful time. Great accommodations, comfortable bed, good breakfast. This place has a beautiful courtyard and suites with a full kitchen. Very friendly place to stay in Kelowna.
Very accommodating , helpful, amazing breakfast, and comfortable rooms. Top notch accommodation for pets! This is much appreciated and please continue this as great pet owners really do appreciate this.
Great Staff and facilities. Restaurant is OK, but lots of nearby alternative places to eat. Central location close to shopping. Had one small issue with restaurant / pub food, but was well compensated by hotel staff for the inconvenience.
A great place to stay. Very clean rooms, quiet rooms even being so close to the highway. Lovely rooms and decor. Great beds to sleep in. Pool and spa very relaxing and not busy. Excellent breakfast in the mornings. Free Globe newspaper downstairs. Just a great central location to stay. Our only motel when travelling. Check it out - you won't be disappointed. Last stay was free from our points...
Friendly staff from check in to check out Clean and affordable, comfortable beds and amenities. Breakfast was hot and full type not just muffins and coffee or juice. Location is between airport and downtown
The best western in Kelowna is extremely clean and have very kind and helpful staff who go above and beyond to ensure your stay is enjoyable !!!! The room was better than we expected. It had a lovely sitting area a small kitchenette and a private bedroom with a patio door into the courtyard. the pool and gym are great and the breakfast was hot and fresh ! Highly recommend staying at this hotel !
We stayed at this hotel based on a recommendation from friends & also we were travelling with a pet which this hotel accepted. We were travelling to the airport extremely early in the AM & needed to know if their shuttle would get us there in time, and would they accept the pet on the shuttle. The staff took the time to check with the shuttle and called me back with all the info - how nice was that!! All was good & we arrived at the airport in plenty of time. We have stayed at this hotel before, & know the breakfast is fantastic. However, due to our departure time, we couldn't have brekkie this trip.
Pool, hot tub, fitness centre well maintained and clean. The free breakfast was a smorgasbord . The staff are friendly and gave me helpful information. The room was comfortable and clean. I could move in.
When we checked in and they asked about our pet, we were immediately given a goodie bag for the dog. It had treats, a new ball and of course, baggies for cleanup. The room was very modern and looked much better than many non-pet rooms that we have stayed in. It was very quiet and access for taking your pet our was very easy. Just open your sliding glass patio door!
Its a very comfortable hotel and is close to lots of restaurants and store. The internet was good, the Breakfast is good, the pool area and hot tubs are clean. The staff is helpful and friendly. Hope this helps
I returned to this hotel because of my very positive experiences in the past. I certainly did not expect to be treated as a "stranger in the night". The hotel met the usual high standards regarding accommodation and services but the check in experience was unexpected and unwelcoming and not up to usual standards.
We were stranded in Kelowna because of a snow storm. We booked this hotel as in was in a good location and offered a great value for the price. We were extremely impressed with the amenities for the price as well. The staff was extremely helpful extended our check out time by 2 hours at no charge.
There's not much not to like about this Best Western. In fact, I can't think of anything that I would say needed improvement. The room was large, clean and quiet. The staff polite and helpful. The location was very good. Only 10 minutes to the airport by car. Shopping and restaurants are within walking distance. The breakfast was good with lots of hot items to choose from. And the eating area is quite large so you don't feel crammed in like at some hotels. Would I stay again? Yes.
Got stuck in Kelowna because of a snowstorm, so had to get a room for the night. Desk staff were very lovely and upgraded me to a suite when they heard I was having a bad day. The room was comfortable. The little sitting room in the suite would have been more comfy if it had had a sofa instead of two chairs.
Great place to stay in Kelowna. Centrally located and close by to any of the amenities you really need. Staff is great, breakfast is not your typical toast and yogurt, although they are available. Should be no way to come away hungry!
Shopping weekend in Kelowna, the Best Western Hotel was an excellent choice of Hotels, service staff were very good, the desk clerk, (Irish) was a treat to deal with and was extremely knowledgeable of wineries and other places of Interest in Kelowna. Great ,weekend.
Great hotel, good buffet breakfast & central to everything. Staff was pleasant & helpful. Rooms are very clean, enjoyed the balcony off my room. Central location close to shopping, restaurants & other amenities.
Had a problem with noisy inconsiderate neighbors for two nights. There was a herd of elephants running up and down the halI the first night and gymnasts were practicing tumbling routines on the second night. I was compensated for the inconvenience by a very understanding front desk clerk.
Had the pleasure of staying at the Best Western Plus Kelowna Hotel & Suites while on a recent shopping trip in Kelowna. We found the hotel to be a very comfortable place to stay. From check in to check out, the staff were friendly and helpful, the hotel was clean and well appointed. The room was very functional and the beds comfortable. We would definitely stay here again when we are in the area!
My wife and I have stayed at this hotel before, and so it's our "go to" overnight destination while traveling through Kelowna. With a parking lot near the lobby, spacious guest rooms, and a first class breakfast included, no wonder we look forward to our stay here each time. Thank you Best Western for making our stay so pleasant.
This is a no frills hotel with a punch of comfort that makes for a hassle-free stay. Free shuttle around town was convenient and cozy. Staff were pleasant and breakfast offered a decent spread of self-serve options for a feel-at-home stay. The location is close to the Mission Creek Regional Park with several big stores and restaurants nearby.
I stayed here for one night, the room was clean and spacious, it's within walking distance of a couple of restaurants, the hotel pub/restaurant was more of a 'sports bar' and much too noisy for me but everyone in there looked like they were having a good time.
I stayed here overnight for a business trip. The hotel is well appointed and clean and the staff are welcoming and helpful. The room is comfortable and not too small with a nice balcony. The location is central and close to shopping and restaurants so a lot of choices close by.
The highlight of my stay was the staff, very efficient and friendly. The location, and the rooms also were very satisfactory. Good choice of items at breakfast as well. My room was toward the back, and was certainly quiet, I could not hear any of my neighbours or traffic, great for a good nights sleep. Would definitely recommend!
This hotel is now our favourite Kelowna hotel. We travel a lot, with our 3 dogs, and this hotel is leaps and bounds more dog friendly than any other hotel we've ever been to. Our room was ground level, no carpet, sliding glass door to patio and lawn, we were given a sheet to spread on bed. It couldn't have been more dog friendly. Well, maybe if there were a couple of bowls for them. Highly recommend this hotel.
You cannot go wrong at this hotel breakfast free everyday and an excellent selection of food choices. The rooms were clean and crisp and the beds were so comfortable. The internet was perfect the room was well appointed.
We always stay at the Best Western for our Kelowna visits. We love the breakfast, room, hotel staff, housekeeping staff and the pool and hot tub. The hotel is located very near the Orchard Park shopping mall.
Very clean, very friendly and an all around great experience. All the staff were helpful and the room was clean and comfortable (temperature wise) upon arrival. Also, very quiet, which is welcoming when you have to wake up early!!
Our Deluxe Pet Room was extremely spacious and exceptionally clean. Main floor room with patio door access very convenient, we were totally impressed. Breakfast was more than we could ask for consisting of both hot and cold choices. Recommend to others if you are looking for a place to stay... so worth it.
We had a nice renovated room. The staff was friendly. Pool area was very nice and clean. Good big breakfast included with the room, big variety. Good location! I would recommend this hotel to friends and family.
Made 2 reservations for Best Western hotels but after that I found out you don't get rewards credit if you don't book directed through Best Western. What a joke because if you book through them the prices are higher!!! Thinking of changing my reservation to another hotel because of this.
Excellent place to stay. Great breakfast. Very clean property. Great housekeeping staff. We will stay there again on our next trip. More incentives should be provided for loyal rewards customers. Check in at 3pm instead of 4 pm.
Rooms were very clean. Nice and roomy. Beds were comfortable. Staff were helpful and professional. Was very happy with this property. The hot breakfast which was included was really good. Bacon, eggs, hash browns, waffles, fruit, cereals, etc. A very complete breakfast. Pool was warm and nice.
We chose this hotel for its location, free airport shuttle and comp breaky but were thrilled with friendly and helpful staff (especially "Owen") and comfy rooms/beds, balconies and nice pool area. Two thumbs up
Awesome facility. Centrally located close to Shopping and Eating establishments. Friendly helpful front end staff. Breakfast staff Helpful lots of variety for food. Room was very clean with an Excellent view of the city and Okanagan Lake Highly recommend
Good clean and comfortable room with a comfortable bed. The towels were good quality and hot buffet breakfast. The staff were polite and helpful. Great facilities available which were available such as a pool.
The hotel is to close to Hwy 97 which can be very busy during the spring , summer , fall season . Also , for the services you receive the hotel is quite expensive .I wouldn't recommend it at all . There are better options .
Very clean, spacious extra friendly staff. Also has a pub right outside the door of the hotel where I enjoyed a very reasonably priced steak and great atmosphere. The air con is quiet in the room and the bed was very comfortable. I would definitely stay here again.
Stopped here to break up the journey back to Vancouver after our trip around the Rockies. This is our third Best Western stop and it was certainly the best. Kelowna is much busier than we thought and this hotel is a short drive from the centre. Lovely welcome. We arrived very early and knew our room would not be ready but we needed to do some laundry in their machines and we were kindly given the key card to do this. We sat outside while laundry was finishing and by the time it was done they managed to give us a room. Thank you! We eat in the pub opposite but did not do so on the second night as long wait for food! We used the pool and hot tub, very nice. The room was large and comfortable and we slept well. Complimentary Breakfast was more than adequate. It was very busy but tables were cleared quickly and efficiently.
We enjoyed our stay very much. The Room, breakfast and professional staff contributed to a most comfortable stay. Although we did not use the pool and hot tub they were very inviting. We would certainly return in the future.
Although the location is a bit "out of the way", the room was great, and the staff very helpful. We left our car while we flew out. The trip to the airport was great, on the way home we called the hotel to check on the time of the shuttle, turned out it would have been an hour wait at the airport so we asked them to cancel the shuttle and we took a cab. Problem was they never called the shuttle personne,l so we had a call from them, not cool! Otherwise the experience was very positive.
As our nearest airport is Kelowna B.C. we always choose the B.W. when flying to far away places. It is definitely not the cheapest hotel ... but I would choose quality as well as cost when choosing a hotel. The staff are great. the complimently breakfast is great. Rooms are clean and well stocked. The shuttle takes us to and from the airport. It is a nice way to start and finish a vacation.
Hotel staff knowledgeable, friendly, and helpful to ensure a pleasant stay at this hotel. Provides a hot buffet each morning with good variety to meet everyone nutrition needs. "Free" airport and casino shuttle services available to its hotel patrons. Nearby restaurants which we enjoyed; Joeys, The Keg, Montana's. Local 97 Street Pub; good value and great "happy hour prices". Our first visit to Kelowna and we will definitely return to this hotel in the future. 9/10.
We hadn't booked, but did check on line for the best deal, the front desk started $30 higher but did give us a walk in rate. The room was all we needed, beds comfortable and room clean. We were in the tower, so had a balcony and nice view whilst being downtown. The breakfast was great for a buffet and was everything we needed to start the day. Would certainly come back next time we are in Kelowna
This hotel should be avoided. It did not meet Best Western Plus standards. The old section in this hotel has a very small service elevator, but it was almost unusable with limited weight restrictions. The front desk staff did not advise us that we would have to lug up our luggage otherwise. It was so bad it was almost funny. Many of the staff were unfriendly with the exception of a couple of housekeepers. Additionally we accidently left an expensive clothing item behind which was not returned. This item could not have been mistakenly discarded and should have been turned over to their lost and found who we had almost immediately notified. The room had very poor lighting and should have at least on bright light by the bed for reading. The guest room had a heavy perfume smell when we arrived which we discovered later was intended to cover up an bad odor from the toilet. There was also a trip hazard in the room where new tile was installed by the room entrance but not level with the carpet. This may sound like a small thing, but it really was a trip hazard and poorly designed. While the room had been clearly remodeled, it was still an old section of a larger hotel and not especially attractive. We would not stay here again and probably would try the other Best Western Plus in West Kelowna. We are BW Reward members and this was our first unsatisfactory experience with BW. Our stay in Revelstoke had been perfect so our expectations were already established...thus our disappointment to an otherwise wonderful 10 day vacation.
Have stayed several times before always enjoyed my stay, the staff are extremely helpful.Everything is close by for groceries to hardware, the hotel has an indoor pool to use , lots of parking as well and right by the main road.
We stayed at this hotel for three nights and found our room to be spacious and the beds comfortable. We had a balcony with a view towards a garden and the pool. It was a better view than the other side which was a parking lot. We were in the two storey wing, not the tower. The breakfast area was nice and big with the usual buffet for Best Westerns. We found that the pool is not conducive to adult swimming as there are a lot of children at this hotel. We also didn't care for the fact that the washroom in the pool area is the only public washroom for the lobby or restaurant area so people were walking in and out with street shoes.
Just a two night stay before/after wine tour of the region. Hotel is fine if a little too family friendly for our taste nowadays which meant pool was too busy for proper swimming until 9:30 pm. Ate in restaurant on first night and found it perfectly fine and good value if opted for daily special. Second day took advantage of the free shuttle to downtown without any problems. Room was good size and breakfast OK apart from the children milling around the waffle and drinks machines. Bah humbug.
Hii, I stayed in best western suite in kelowna with my husband.i am very unhappy with my stay. When I booked reservation they told me ur room suite and with jacuzzi, I called in hotel before check-in and asked about rose petals in room , front desk employee told me ok . When we went in the hotel no one greet us and after 15 mint. They took checked in and I asked about jacuzzi room because it's include but front desk told me it's misunderstanding from our side ,we don't have jacuzzi room it's so weird .its not up to mark. The breakfast also so cold, at the time of check out again no one greet us everyone busy looking at computer .no one has smile on face. My package also included spa. For the spa booking also did so much effort.front desk no knowledge about that thing.overall I m not happy with service, they didn't offer any discount. I m also belong to hotel industry but really this is the worst experience of my life. I don't want to come back Thanks. Ravinder kaur. Check-in 9/09/2017. Check-out 10/09/2017
The breakfast is really nice with lots of options for a healthy start or if you want to indulge. The grounds are beautiful, you can sit out on the grass and have space to play with kids or suntan. The hotel is nice and updated. It was our anniversary and there were chocolate covered strawberries waiting for us in the fridge. It was a nice added touch!
First of all beds were comfortable and clean and everything you need for a good night sleep. Pillows were a variety of softness as well so that was 10/10! We have had many included breakfasts mostly at BW across canada and this one had China plates and real Cutlery for starters then everything we have ever seen in bits and pieces at other hotels were all on this buffet. There were five stations and there were even BW inlets that were a nice touch! The ladies were friendly and helpful and the only regret I had was not taking my wallet because they deserved a nice tip!!! Just want to mention as well that the room was very large with big windows and tons of comfortable seating so it was a nice relaxing start to our busy day in Kelowna!
Everything was great exept check-in for us. Our room was not ready when we were there for check-in. We left and came back about an hour later and it still was not ready. They gave us a different room after about 5 minutes of checking things...But the overall expericence was great
had a great time, hotel room was spotless and it smelled fresh. kids had a blast in the pool and the wife and I enjoyed the hot tub. Best Western is my new hotel of choice and I go out of my way to find one in any city I stay in.
The staff again were all professional, courteous, and friendly. A nice combination. I would recommend a room in the tower. If not, ask for a room facing the courtyard, it will be quieter. Breakfast is great, with a fine selection of items. Breakfast staff were really friendly, even on a busy ling weekend morning. The rooms were very clean, and everything worked well. I would recommend this hotel to anyone staying in the Kelowna area.
Overall this is a great place to stay. We were on the ground floor which we thoroughly enjoyed. Found out these rooms are larger. I would recommend staying here. We definitely will the next time we're in Kelowna.
Stayed in Kelowna for two nights driving back to Vancouver from the Rockies, where we had stayed at very average places and all I wanted was a sliding door to be able to sit outside our room and a jug. Looked online and this looked like our only option, a bit above our budget but bit the bullet and rung. Got a delightful young man called Patrick who's first question was 'what do you look for in a room', and before I could say thank you he signed me up to a loyalty scheme and gave me a good rate, and I got a quiet, large room, with sitting area both inside and outlooking out over the garden and a jug. Large bathroom, probably the best on our travels and it included an adequate breakfast. It is on a busy highway about 6k away from the downtown but surrounded by shops and restaurants.
Very happy with the large rooms, super clean hotel with very comfortable mattresses. This is the first time we stay in a Best Western and we were so pleased with the high quality rooms and caring staff. I would highly recommend this hotel.
Best Western is not a hotel chain that I have used before, but I was pleasantly surprised at the quality of the hotel and the comfort of the room at the BW Kelowna. For my business trip they were well situated. Good amenities and a great breakfast included with the cost (not like most of the stale bagels I have had in the past at other chains). Wifi was easy to connect, and was fast.
Stayed one night for business, did not have time experiencing all amenities within hotel. But the room is clean, bed is comfy. Breakfast buffet is ok. Good choice for staying Kelowna. Pretty close to downtown.
We booked this hotel for its amenities and proximity to all activities in Kelowna. We booked the queen suite, which included a very small balcony. It was situated off the living room so it was nice to not disturb someone if they were sleeping. The bedroom was fairly smaill, but comfortable. The bed was very comfortable.. The breakfast included many fresh selections and was a very welcome part of the stay. There was a large seating area, as well as areas outside in which to eat.
Although the service was excellent, the décor peaceful, the amenities above and beyond our needs, the most important to us was a GOOD'S NIGHT SLEEP, and we GOT IT!!! Thanks so much to staff that worked very hard to meet this request.
Fabulous suite with deck facing outside. Close to shops (walking distance)Will definitely stay again. Staff were very friendly and helpful. Very quiet and peaceful. Their internet was bad though and kept cutting off.
I have stayed at Best Westerns all over Canada and the US and this hotel was great! Staff are very friendly and eager to make your stay enjoyable! Rooms are clean and comfortable and the hotel is very well maintained. The breakfast is really good and the staff working the breakfast are super nice. The pool and hot tubs are clean and relaxing, and my family really enjoyed our stay at this hotel. I would definitely stay at this hotel again!
We really enjoyed our stay at the Best Western Kelowna. The staff at the front desk were very friendly and helpful. The complimentary breakfast was good and the staff were helpful and am cheerful. I would definitely recommend this hotel for families to stay at or for couples.
We frequently stay at this property. We feel like home when we stay here. Rooms very spacious staff great good value great location. We walked everywhere. We will continue to stay at this hotel. Very friendly.
This was our second time staying at the Best Western Plus Kelowna Hotel & Suites. We stayed in the tower both times. The rooms are clean, the beds are comfortable, the staff is friendly, the pool area is great, and the breakfast is awesome - has everything you need/want!! We recommend this as a place to stay in Kelowna BC 100%
The Best Western Plus on Harvey is a good option in Kelowna. The hotel is updated, the rooms are clean and quieht, the staff is friendly and the location is near to Orchard Park Mall and minutes from SkyReach and downtown. Have stayed several times in the past and will stay again
We arrived with warm welcome. The hotel is very nice, clean. Our room is fantastic. The staff is very friendly, and helpful. The breakfast is really awesome. We got the chance to sit outside the hot pool and they have extended time for the adults after the 9:00pm when all the kids supposed to go to bed, so, we can stay to sit in the hot tub for a bit to relax. Our room is really comfortable, and clean. I enjoyed to get a chance to stay different days in different rooms. Love it, and when I am back to Kelowna, I will come back to stay here again.
This was the first night of a road trip so our expectations were not high, but this was a good hotel - very clean and comfortable. We got a super early check in and Owen on the front desk was particularly helpful and happy to help. Highly recommended!
Room was very clean, staff was very good, forgot toothpaste and they has some for free , Breakfast was great a lot to choose from..Would stay here again. Shopping is walking distance Close restaurants Shuttle service if u want to leave your car behind.Indoor pool is clean ,and the courtyard is nice for the kids to play outside your room.
As a family I feel placing us below partying teens was poor planning. The relaxing vacation was impossible. Random male walked into our ground floor room. Football was thrown repeatedly into deck knocking over drink. Upstairs was loud until 4 am even after reporting at 130 am.
This was our second stay with the Best Western Plus chain (first a few years ago in Florida but satisfaction level was not too high). We decided to try BWP again on a recent trip to Kelowna based on plenty of positive reviews here on Tripadvisor. Our family of four spent two nights in a standard room (2 queens) in the tower (8th floor). At first, it was hard to choose between a tower or courtyard room because they both sounded nice and different. The room was clean, modern, good view of the city/mountains, beds comfortable with the right amount of firmness, and the bathroom had a nice set-up with adequate light and counter space. I loved having one of those lighted wall mount mirrors that extend out of the wall (I wish all hotels had these) – great for the ladies when doing make-up. With plenty of counter space, it was possible for two people to use that part of the bathroom at the same time without feeling too crowded. There was one sink but the other person had room to do their hair or whatever. The parking lot had plenty of spaces that were not too tight. We have a larger-size truck and it was nice to have that one area along the curb where many other trucks seem to favor as well. We had some expensive bikes attached (locked up well), but still the concern of being in an unfamiliar place and worrying about theft or damage at night – fortunately we encountered no issues. The hotel is centrally located in town but the area appears to be good. We had stayed at a few places on this trip through the Okanagan (all with complimentary breakfast) and the best breakfast award goes to this hotel! There was a good variety (other reviewers have posted selections so I won't repeat) but it is the small touches that put this breakfast at the top. Some of these minor additions are simple things like the strawberry sauce for the waffles and having extra toppings for the oatmeal, etc. We look forward to choosing this hotel again the next time we are in Kelowna and perhaps trying a courtyard room next time.
There is a lovely courtyard area with a BBQ, tables, 2 hot tubs and a pool that can be indoor and outdoor depending on whether they lift the folding accordion glass walls. Excellent breakfast, very convenient location. Loved our stay!
We have stayed at the Best Western Kelowna on many occasions over the past couple of years for both pleasure and work. The rooms are always clean, service at the front counter outstanding, breakfasts contain a great variety and the pool and hot tub are a pleasure to use. Top ratings from us.
When we arrived at the hotel we were very pleased with our choice, walking in to the reception area you enter an airy spacious hotel. Check in was simple and we were made to feel important, our room on the seventh floor looked toward the lake, though during our visit visibility was not good because of forest fires quite a way off. If you are approaching from the city area you can see the hotel from a distance, get into the left lane so you can turn after passing the hotel and come back down the road and enter the car park, the road is very busy and I left it too late to get over, had to turn right then do a u turn in a shopping area. The breakfast area is very pleasant, light and airy and kept spotless by the staff, food the usual fare, plenty available. Back to our room, it was spotless and very tidy, the air con was great as the sun shone into our room all afternoon, nice for a drink on the balcony until it got too hot, then back inside too cool off. The pub connected to the hotel was good for a drink and food was very acceptable, pleasantly surprised with that, nice staff in there too, there are a few restaurants close by as well as a Safeway and Walmart. Overall our short stay there was good.
Checked in here last minute as our previous hotel did not have the amenities we required. Don't normally stay at BW as we get loyalty points with another hotel chain so was very impressed with this place. Great frontline and breakfast buffet staff. Large suite with full kitchen and staff provided extra kitchen utensils when requested. Complimentary breakfast was average, great coffee and extends to 10am on week days. Great ambience and lovely outdoor area for breakfast. We also had a balcony!! Could improve on housekeeping, floors not well cleaned. Clean linen and very soft pillows provided. Overall great experience and yes, will be back!!.
We really enjoyed this hotel. All the staff were unusually friendly. The breakfast buffet was excellent in quality and food choices. Even the coffee was good! Our deluxe queen rooms were bright, clean, and large. The extra sink and mirror made it easy for three of us to get ready for the day.
After staying at another Best Western plus location where we were very disappointed, this location restored our faith in Best Western. Every employee we interacted with was very customer service oriented. All special requests we made on our reservation were accommodated. Mary at the front desk was most helpful. Every detail has been thought of including fresh flowers in the room, slippers. Was impressed that the hospitality manager's contact info was readily provided in the room. Great breakfast. Were very happy with our stay in the tower section.
The BW Plus was a good place to stay in Kelowna for families. As an older couple without children, we found it to be quite noisy during the day. The evenings were quiet. We especially liked the beds. The were very comfortable.
We had 4 adults in our party and the room we had was an upgraded room in the courtyard and very big and clean. 2 bathroom sinks which is nice with 4 adults. Nice little balcony to have your morning coffee on. The breakfast was excellent, bacon, eggs, etc. lots of selection on glass plates, not paper like some places. The only thing I was a bit disappointed was that the pool was only 1 meter deep across, harder for taller people to swim in the shallower pool. Great for small kids though. Staff were very nice and helpful. We will stay here again when we come to Kelowna.
We really enjoyed our stay at this property. The hotel was on a main road, in good proximity from the airport and downtown. The hotel was clean, breakfast was typical but good. Kinda weird having the pool area right next to the breakfast space, but they made it work. A lot of electric car stations if you need that.
Staff went out of their way with wheelchair assistance. Park & Fly service with free shuttle was excellent. Room clean, attractive, good beds & amenities. 5 star Breakfast was included. Pub & restaurant adjacent was very handy. Food good, bit pricey
Our stay was excellent, clean rooms good service, great breakfast, friendly, polite curtious staff, I have already recommended this hotel to friends and family that might be visiting Kelowna in the future, the only negative were the outdoor hot tubs, that were not the cleanest but besides that, we were very happy with our accommodations & over all experience.
I just love this hotel. The bed is always super comfy. The location is convenient. The balcony is a super bonus if you're a smoker. Their breakfast choice is the best bar none of any hotel I stay in. There is a lit magnification mirror in the bathroom which is super handy. Love this hotel!
Rooms are very clean, staff is courteous, beds are comfortable. Hot breakfast in the morning is nice, and saves the cost of going out. We found that when we stayed in the tower, the noise of the highway below was terrible and it made it hard to sleep, but since we have discovered that the hotel has rooms behind the tower, we always ask for those, and it is very quiet.
We had a nice stay at the best western in Kelowna. It's a good location, lots of restaurants and shopping near by. We had a deluxe room and it was nice for our family of 4, 2 toddlers. We also asked for a playpen and actually got a real crib which was nice for the baby. We spent 3 nights there. The pool was great but very warm and not refreshing at all, it felt like bath water. They had 2 outdoor hot tubs as well which were nice. They have loungers outside by the pool/hot tub and they were nice to soak up some sun. The courtyard area by the pool is wonderful and they have BBQs you can use. They give a free breakfast which is more than adequate, it doesn't change much but it's free. They have scrambled eggs, omelettes, bacon or sausage, breads, pastries, fruit, cereals, milk, juices, waffle station, yogurt, hard boiled eggs, oatmeal and coffee/tea. So more than you need. Staff was friendly and helpful. We did a load of laundry there as they have coin machines. We would definitely stay again.
Great room. Room service!!! But let's talk about the linens on the bed! Seriously the nicest sheets I have ever slept in. Such a goood nights sleep. The pub/bar was good if you wanted to venture out of your room and the buffet continental breakfast was one of the better i have seen - including a perfectly placed coffee bar if you want to just zip In and out quickly before hitting the road. Seriously one of the better stays for business in the okanagan. Will def be re-booking again here when needed....and where can I get those sheets!!!?
This hotel was such a wonderful group of staff and they made having to find a place to stay for two weeks due to a family emergency so much easier as well as extending a hand for me and my family having to return off and on over the next two months. It's honestly my favourite hotel now and I stay at hotels quite regularly :)
Clean, updated and comfortable rooms. Would absolutely stay again. Staff was friendly, prompt and professional and the overall site had everything we needed without having to leave the hotel during our conference.
Our first stop on our journey. What a marvelous place to stay. GREAT rooms, location for food and other. No noise from the streets. Pet friendly was fabulous. They even had a pool but it was closed for maintenance. Really enjoyed the beds, rooms were well equipped. It was one of our better stays. Thank you Best western Kelowna.
The service at this hotel was fantastic - from arrival, to room cleaning to breakfast and check-out. The room was very large and comfortable, very clean and the beds were comfortable. Will definitely return!
I loved the view of the court yard from my room. The hotel was open and airy and the atmosphere was wonderful. Breakfast in the atrium was great, and the pool opened to the outdoors in the summer. It was a resort style feel on a business trip. I would absolutely stay here again and again!
This was our second stay at the hotel. Both times the staff have been uniformly friendly, attentive and helpful. The rooms are very clean and spacious. One person had to use the sofabed during our stay and it may be the most comfortable we have ever tried. The location is a little removed from the downtown area, but it is an easy 15 minute drive. We were in town for a family event, so the location was perfect for our purposes. The only slight disappointment was the limited selection at the breakfast buffet. That did not diminish from our overall enjoyment. I would recommend this hotel for a comfortable stay in Kelowna.
Very friendly polite staff, who are there to help you every step of the way. CLEAN!!! So clean! Most comfortable bed, with white fresh linen..Everything thought of, like an iron with an ironing board.Awesome!
The Best Western Kelowna Plus is a fine hotel. Our only complaint was that poor performance of its internet service. The breakfast buffet was of good quality. Cleaning service was what one would expect in a first rate establishment. In a word, I would recommend it.
This hotel was wonderful. The staff sent up a treat for my new husband and I when they found out it was our honeymoon. Everything was clean and comfortable and the breakfast was awesome and full! Highly recommend!
Very good value for money. Clean and quiet yet in the centre of town. Professional staff and very good buffet breakfast for price of the stay. Has very attractive pool and two hot tubs. Pleasant grounds.
This is a very great hotel to stay with. It is so quite and the room is large. Their service is great. There are many restaurants and shopping malls to go. I like it so much. I will be very glad to recommend it to my friends.
Very comfortable hotel with amazing beds and sheets! The breakfast was fantastic, easy parking and the location is perfect. Close to everything. I would definitely stay here again for work or play. Reasonably priced too.
Have stayed here numerous times and is always very good. Friendly accommodating staff always helpful. The breakfast is good but could have a little more variety for the hot items. I've seen this at some of the other best westerns. Very good fitness centre. Great place too stay.
Regrettably we only had an overnight stop at the Best Western in Kelowna. From the warmest of welcomes right through to the the moment we regrettably had to leave, our experience was top notch. Our room was generous in size with a large balcony and quality fixtures and fittings. We had a fridge, coffee maker and kettle and the bed was possibly one of the most comfortable I have slept in. Air-con undoubtedly aided that sleep on what was a very hot day. We had planned to skip across the retail lot to The Cactus Club for dinner but read in the reviews that the hotel's attached pub was good so tried that instead. It was better than good! The prices were reasonable and we ate from the specials menu for that evening which featured British favourites with Canadian flair. The very tasty fish and chips deal came with a glass of beer and represented very good value for money. Our friendly waitress gave good advice on what beers would best suit our tastes and she wasn't wrong. Breakfast was hearty and complimentary. Loved the oatmeal and there was a full cooked breakfast including make your own fresh waffles for those that wanted it. Didn't try the pool but it looked good for laps. Would recommend this hotel in a heartbeat as a good out-of-town touring base. Hope that helps.
I stay at a LOT of hotels and whenever I am in Kelowna, I always try to stay here. This is the best Best Western I have stayed in. The staff are excellent, the rooms are clean and well-appointed, the fitness centre and pool are great and the breakfast feels like a good breakfast rather than a throw-together of cheap food and disposable plates. (I really appreciate that you have real plates, cutlery and cups.) Thank you for your wonderful hospitality.
Great hotel, good service, we will come back to this hotel for sure. Parking is free and easy to find a stall. Very clean and the breakfast was good. This hotel is well looked after. Everything functioned as it should.
All about the BW Kelowna Plus, was awesome, wonderful, relaxing, all staff warm, friendly and above reproach. I would definitely stay again and again. The courtyard impeccably maintained, close to lots of shopping, incl. Orchard Mall.
The staff at this Best Western Plus are terrific and caring. We encountered a couple of technical issues and they did everything they could to solve the problem. They were resourceful and caring. We were in Kelowna for a quick 1 day meeting, the meeting room was great, the lounge, breakfast and guest rooms were very good.
This hotel provides great facilities and room features and all at a reasonable price. The location is not what you would call premium but it is easy to access and is not far from downtown or any other places you might want to go. The service is friendly and efficient, the rooms quiet and comfortable. All together a great place to stay for someone looking for value.
Well appointed room with many amenities. Room and halls were very clean and cared for. Mattress was comfortable. Staff were helpful and friendly. Breakfastwas excellent both in quality an quantity. We will stay again at this location. Thanks to ALL !!
Loved our stay here and would definitely return. We had a suite on the ground floor with a kitchenette and separate bedroom. Four of us stayed here, had a fabulous time. Room was clean, modern and tidy with everything we could need. Nice and quiet too. Staff was helpful and available. We were unable to check in early as they were sold out but they did hold our luggage so we could head into town without it. The pool is a nice size and right off the large grass area. Lots of room for kids to play but far enough that it's not noisy. Breakfast was great! Big selection, nice big sunny room with alot of tables, pastries, cereals, eggs, meats, fruits etc were available. I would definitely recommend and will be returning.
The beds are amazingly comfortable. The rooms are spotless. The lobby is a hit loud though. Checkin is quick and easy as is check out. The room is extremely quiet and spacious, even though there was a large group of young football players staying there and we were right beside the elevator!
Priced well, because of the high season for tournaments that were happening in the area. Prices have gone up each year we have come up to the same hotel. Breakfast is a great bonus and the kids love the pool and courtyard area to play with friends
I was so surprised at the level of service and how incredibly clean the rooms were. It was all the little things like the organic coffee with Keurig machines, hot water kettles in the room for evening tea to the fresh "spa" water in the lobby that made my week long stay comfortable in Kelowna. The gym was up to date and amazing. I wish they had a bigger pool and more outdoor, but it's a great place overall. Breakfast was also included. I would definitely stay here time and time again!
Friendly staff, amazing breakfast, beautiful facility. Request a court yard room if possible, sit on the patio next to a grassy area, feels like home. Pool is large, kids have lots of fun. Attached restaurant/pub has friendly staff and great food.
I travel for business 1 to 2 times a week to Kelowna BC and this is a nice hotel to relax in. The staff are caring and helpful. The rooms are nice and comfortable. The food is tasty, and the breakfast buffet is outstanding.
Breakfast was varied and plentiful. Staff kept trays clean and inviting. Beds comfortable and offered good sleep. I have recommended this hotel to people already, as location and amenities offer great value for the area and the traveler.
Stayed here during road trip to Vancouver. All staff were very good to deal with. The room was enormous with plenty of room for 3 large suitcases ands to move around in. The pool was excellent, clean and lovely and warm. It is right beside a shopping area which is also a good bonus. Kelowna seems like a really nice town and wish we could stay here longer. Would absolutely recommend this hotel and sorry to be leaving it. PS - room includes cooked breakfast which was excellent.
The front desk staff were all fantastic....so accommodating. I changed my mind a number of times as I was there because of a flood in my home. Breakfast was good. The rooms we had sparkle clean and comfortable.
My Granddaughter and I had a mini vacation in Kelowna, we stayed at the Best Western. The staff was friendly, helpful and went out of their way to make sure we had "The Best Vacation Ever". Thank You.
I called this hotel to book rooms for a funeral. The staff members were very compassionate and understanding. They gave us rooms next to each other and in a quieter area of the hotel. It was nice to relax in the hot tub and the breakfast was better than most hotels I have stayed at. Thank you for providing good service and accommodations at a great price!
Good hotel, friendly staff, good location. Honestly no significant complaints. Rooms were nice, shower was great, beds were super comfortable. Breakfast bar wasn't anything to write home about and restaurant didn't appear to be open when we tried the door from hotel side, but there is a pub on site too (didn't eat there so can't speak to the quality) Didn't use pool but seemed very popular so think this would be a good family hotel option.
My husband, our dog and I stayed at this hotel in a dog-friendly suite. Overall, we were very happy with our experience! Our room was super clean (not entirely expected when it's dog-friendly--some hotels don't give those rooms the same attention to cleanliness), the beds were very comfortable, and the kitchen was well-stocked. I was also able to use the fitness centre while I was there and I have to say it's definitely one of the best fitness centres I've been in--they have absolutely everything you need for a good workout, plus huge windows with a great view. The staff were very friendly and accommodating (giving our puppers a welcome package when we arrived). Unfortunately, due to flooding in Kelowna, the area was under a boil water advisory. However, the hotel ensured plenty of bottled water was available for drinking and there were several filtered water locations around the hotel (along with a lot of visible signage notifying customers of the advisory). I was also able to have the breakfast buffet during my stay. It was standard breakfast buffet fare (sausage, bacon, eggs, waffles), but very good and the free buffet was a welcome addition to our stay.
We were a group coming to Kelowna for a friends birthday. The price was reasonable, breakfast was good, lots of choices and the food in the pub was fresh. I would recommend this hotel for a quick stay or for families.
Well up to standard of BW chain, with good check-in, parking, room comfort and amenities. Received an upgrade due to BW points level to the more modern tower, can't comment on standard rooms. Good on-site pub. Pool and hot-tubs OK. Didn't have included breakfast due to early start.
The service began before we even arrived. We changed our booking a couple of times as well we requested a tower room; very patient front desk. We arrived at 10:30 in the morning and 1 of 2 rooms was available. We were able to put our suitcases in the room and freshen up from our flight before heading out for the day. They also allowed us to have a noon check out on one of our 2 rooms. The staff were always friendly and helpful no matter what time of day it was. Free hot breakfast in the morning was certainly a bonus. I would highly recommend this hotel and I would certainly stay here again.
The place is large with a large green space within the complex. It has an indoor/outdoor pool that is about 10 metres long. The breakfast was great with a variety of hot and cold food. Helpful staff as there was an accident on the Coquihalla Highway and were warned by the front desk that the road was closed. They saved my family 5 hours wait time as we went through Highway 3.
My home away from home. Love this hotel. Friendly staff that great you on passing. Kids love the pool. Everyone is happy when we stay here. The place was at max no rooms left and always had hot water. Im picky about where I stay.
My wife and I have stayed in a number of Best Western hotels in B.C. and Alberta and this one in Kelowna, B.C. is outstanding!! Although the restaurant has been closed for the time being, the 97th St. Pub is a quaint establishment with many fantastic menu options. Easy access off of Hwy. 97. and within a short drive to the airport. Staff is very friendly and helpful. One of the most comfy beds we have slept in. So comfy that we considered ordering one for home.
We always love staying at the Best Western, Kelowna. The rooms are large, comfortable and clean. The staff are always friendly and professional. Breakfast was as good as a buffet can be and the location is great for us.
Probably the best Best Western hotel we've ever stayed at. The staff are over the top with their help and their kindness. The hotel was super clean and modern. No expenses were spared. The complimentary breakfast was a true breakfast. Anything you could want was there. Close to everything and anything that you want to do.
Nice hotel, convenient to Kelowna area. Good restaurants on site. Room was pet friendly with all hard type flooring. Very comfortable and nicely equipped kitchenette. Complimentary full breakfast in Indoor Courtyard. Good variety and lots to eat. Staff were friendly. The pool was nice, a mineral pool, not large but I could swim laps. Outside hot tub had powerful jets, perfect for sore muscles. Our suite had bedroom facing onto walk out patio and grasses area. Hotel graciously provided lat check out. WiFi was excellent. Free newspaper available in lobby. Everthing we could have wanted and more.
pool was warm and inviting children had a blast, breakfast was very good and had many choices. Rooms clean and balconies were large and sunny. Staff were helpful and very accommodating . Apparently they wont let me stop typing until I have 200 letters.
Our stay at this hotel was enjoyable. The staff were friendly and helpful. There was an ample variety of breakfast foods that were well presented and fresh. The rooms had private balconies that could comfortably accommodate four adults.
We came down for a conference across the road and also visit our family here. We especially wanted to spend time with our son, his wife and our grandchildren and great grandchildren. We also got to go to our church, Victory Life Fellowship on Sunday and see lots of ours friends. Good trip over all.
I enjoyed staying here with my family during our conference. Best part is the buffet breakfast and friendly service that I received. My family enjoyed the swimming pool and the hot tub available throughout our stay.
From entering the hotel to checking out, the atmosphere was inviting and friendly. The staff were clean, professional, caring and helpful. The hotel amenities were exceptional, from the room that we stayed in to the amazing hot breakfast which was included in the price. The hotel was very busy, but quiet . We will definitely stay in Best Western Hotel's in the future.
Best Western is our choice in Kelowna. A well rounded buffet breakfast, well appointed rooms, the nicest pool of any of the hotels in Kelowna we have visited, central location and an eye on details. Outdoor hot tubs a bonus!
Well done. Very busy hotel with the cheerleading competition staying at the hotel, but the pool was clean, the breakfast was wonderful and the room was huge. Really spectacular location, access, and loved the Globe and Mail paper with my cup of coffee.
Very clean hotel Rooms were large and comfortable. Ours had an island in between bathroom and sleeping area with a sink. It was perfect. So much room didnt feel crowded at all. Very friendly.staff every morning we were greeted with a good morning. Breakfast was amazing.
Overall good place to stay, great location and ammenities. Rooms were comfortable. Faulty lock on outisde balcony door left me stranded outside. No available lock for replacement left a time delay for repairs as one had to be purchased at local hardware store.
This is the only hotel that I stay at when I come to Kelowna, which has been every couple of weeks in the past two months. The front desk staff are always so helpful, friendly and very courteous, which goes a long way. The rooms are always clean, comfortable and in good working condition. I love this hotel. If you have a room facing the courtyard, you are in a for a great treat as it is a beautiful view. I dont mind facing the back parking lot either, as the rooms are great on that end. Breakfast is always superior to any other hotel that I have had and I do stay in hotels quite frequently. The breakfast room has an amazing view, which overlooks the courtyard and pool. My only downfall was the last time I stayed, in the King Suite, I was in bed and could hear my neighbour from the room next to me, word for word. However, one phone call to the front desk and they moved us to a different room which was very nice. I am travelling back to this hotel the May 12th weekend and I look forward to another great stay
This is a nice clean hotel with free breakfast. The rooms are clean, tidy and in good condition. These are good basic accommodations. There is ample free parking and easy access to the highway. There are lots of good restaurants nearby as well. The on site pub has good food and lots of TV's for catching the game.
Great stay!! Lots of selection on the Breakfast Buffet. The hotel was very convenient to our office, was a nice walk. The 97 Pub was a good place to eat and great place to go after work. Lots of shopping and restaurants in walking distance as well. Will be back.
The complimentary breakfast offered was more impressive than some menu restaurants in other cities. We make every attempt to stay of BW throughout North America, and this hotel proves why we make this effort. Prince George is finally getting their BW too.
I liked the King bed, balcony, breakfast and breakfast room were great. Would stay there every time I am in Kelowna. I liked the bright open breakfast room and what was offered was very good and also hot. You felt like you were in a 5 star hotel and I can compare because I have stayed in 5 star hotels.
Wouldn't stay here again, the "suite" we payed extra for was not all that great, the room smelt and the continental breakfast was a joke, didn't even bother eating there the next day. The guy at the front desk was friendly upon arrival but other than that the experience wasn't that great.
Room was large, clean and comfortable. Swimming pool and workout room available. Close to all major shops and the main highway. Quiet and pet friendly. Breakfast was hot with a good variety and all staff were friendly and helpful.
Had a 2 night mini vacay in a 1 bedroom suite and really enjoyed our stay. The room was spotless and well-appointed. Check-in was effortless even though it was a busy long weekend. The only problem we had on the first night was the HVAC didn't work and it got quite warm which caused a loss of sleep. The next day we went to the front desk and they sent someone to check into it. Apparently there is a sensor/switch on the balcony door which if not properly closed the HVAC shuts down. We never used the balcony door so it must have been the prior guests. Maybe housekeeping should make it part of their routine to ensure this door is properly closed to avoid sleepless nights for the next guests? The included breakfast buffet was quite good and we enjoyed it. Would definitely return to this property, unlike the absolute dump in Penticton that bears the same name.
For the money invested in the hotel stay then to walk into the room and see nothing but parking lot was unbearable, I almost check out. The king size suites should be in the tower section, where we can look out at the city or the lake. First vacation with my wife in 20 years I though I was getting something special. I got welfare. The homeless people have a better view.
Our check in was oddly off- putting with comments we found to be in poor taste and offensive. Despite the shaky start, we were afforded a playpen in very short order. Our room on the main floor had an outdoor sitting area to a common green space. Our pool experience was not a highlight due to rambunctious youngsters frolicking loudly and the slippery floor of the change room. One of our room robes, which we appreciated, was worn through. Breakfast was good, especially with fresh fruit, waffle and porridge stations and a selection of typical hot and cold breakfast items enjoyed in a spacious, airy space between the pool and lobby, which is suitable for group gatherings. The pub was awesome with friendly service, lots of options for craft beer and appealing- looking food. A free shuttle service is available to the airport and downtown. We noticed several dogs and heard them during the night. Our room was clean and maintained acceptably. Coffee pods and tea variety were good. Checkout was friendly and without concerns. The rooftop wedding had a great view. Location is close to shopping and restaurants. There are charging stations for electric vehicles.
Good place to stay, bright and clean. Housekeeping staff friendly Breakfast very good, variety and fresh. Adequate parking. Nice pool and fitness amenities. Would stay again here. Came with a group of soccer players , kids liked the place. Has a nice green area n the middle for the kids to run around
I recently stayed at the Best Western in Kelowna. It is a lovely, clean comfortable property well located for walking to restaurants and shopping. The room was very comfortable and spacious. It had a small balcony overlooking a courtyard. The hotel has a pool, hot tubs and fitness rooms. The staff were exceptionally helpful and welcoming.
This is a nice hotel, the staff are very good, the rooms are clean and comfy. My only issue was the beds, if you like a really firm mattress, then disregard this review. Otherwise, you have been warned!
We have stayed at the Kelowna Best Western many times over the past ten or fifteen years and have always had a good experience, the breakfast is always good, the staff are always helpful, our last stay we had a problem with our regular king room upon check in and were immediately taken care of with a complimentary upgrade to a queen suite. I would recommend this hotel for convenience to amenities, staff and overall comfort.
The room was smaller and more narrow than we had anticipated. The bed seemed small for a queen size. The room however was clean. Our room was above the outdoor hot tubs and noisy until that area closed. Except for the hot tub issue, the room was quiet. The staff were friendly and professional. The breakfast was delicious and we were very impressed with the content and presentation.
Good option if visiting Kelowna and not looking for pricier lakefront. Lovely clean rooms with bonus balconies. Beds are very comfortable and pillows not flat and lumpy like many other places. Hot breakfast is an added bonus. Easy walk to everything you need. Helpful and friendly staff.
We always stay at the Best western when we go to Kelowna for shopping or appointments. The location is great and the staff always go beyond the call of duty to make your stay comfortable. They have the best complimentary breakfast I've had.
I have stayed at this location many times and it is become my home away from home for my business trips. Great place to take the family too. Great location, excellent breakfast and friendly helpful staff! Room service was fast and good quality.
We have stayed at many hotels with our dog. Most claim to be dog friendly but are essentially "dog tolerant" but still charge a lot for your dogs' stay. We found this hotel to factor many aspects dog owners appreciate when traveling. On check-in, we received treats and a ball for our dog, which he proudly carried to the room. We were put in a ground floor room with direct access to the outdoors, including trees and grass to do his business on. We were specifically given this room when they found out we were bringing our dog. The room was large and comfortable for humans, with bathrobes, multiple dressers, wide screen tv and several small tables/sitting areas but also had hard floors so dirty paws could easily be cleaned!
I would recommend this hotel if you are staying in Kelowna. Very impressed with the amenities including electric car plug in areas. Very green and clean. I was impressed. It even had a spa and a pool.
Went to Kelowna for a family weekend shoping trip and overnighted here. Check in clerk was very friendly and bumped us up from standard room to larger suite at no extra cost. We enjoyed the pool and hot tub albeit hot tub was a tad busy as second one was closed. Our room was quiet even though it was close to lobby. Parking was a little chaotic as it was busy in hotel. Had to park around back as I have a full size pickup. Complimentary breakfast was best part of stay. Eggs, sausage, hashbrowns, mini omelets and waffles for hot fare. Cereals, yogurt, fresh fruit and such for cold options. It was also within couple minutes of some key shopping areas. For industrious individuals you could likely walk to Orchard Park mall within 10 minutes.
I have stayed at many of the Kelowna hotels on business trips and family vacations, and the BW Plus is by far the best. It's my hotel of choice. The breakfast is excellent (so much better than other hotels!) and for the price, it's a great value. Great place for kids too. Lots of parking.
I stayed here with my family during my dad's heart surgery in Kelowna for four nights. The hotel was clean overall and there was lots of room in the queen deluxe room we stayed in on the first floor that had two queen beds and then there we requested a cot at an additional cost. Breakfast was fine, but we did wait for about 15 minutes one morning for the hot items to be re-filled as there were sports teams that were cleaning out the trays - not a big issue as we weren't in a hurry. There was a tournament of some sort in town as there were numerous teens in the hotel however this was not a constant issue but did result in literal screaming in the hallway outside of our room and loud thumping from above between the hours of 9pm and 1030pm - we called the front desk which addressed it immediately. We never had any issues with parking or the front desk. There is a pool and hot tub that my daughter used - it was fine. There is also a small spa that offers massages, pedicures, etc but I did not have time to use it. It is attached to a pub and restaurant. Not sure if the restaurant is open anymore as we only ever noticed the pub open so had to order food in or go out as my daughter could not go into the pub. There was a strange smell in the room, not sure what it was from. Didn't complain about it as we only noticed it every once in awhile - almost musty - maybe the room also allowed pets? Not sure. Also, there was no microwave and the fridge was so cold it froze our fresh vegetables and fruit even after we turned it down which was a bit odd. If you upgrade to a better room then you get a microwave. Overall it was good for the time we were there.
Great hotel, with great amenties and wonderful staff. Pet friendly too! Because we are regular customers, we were upgraded to a full suite for no extra charge! Thank you very much! We appreciated it as we had a small dog with us who loved the extra space too.
We stayed one night in the king bed-jacuzzi suite. It was a lovely room: spacious; extremely clean; soft bed; gas fireplace. The hotel itself was very quiet. Breakfast was included: waffles, scrambled eggs, sausage, roast potato.
I've stayed at this hotel several times for work. The design is very interesting with a very large central eating area. The location is very central. The rooms are comfortable and the tower has a good view from the balcony. It's one of my favourite hotels and probably my favourite BW hotel that I've stayed at.
We have stayed at many Best Western properties in Canada and USA. They have good rates and are pet friendly. Our most recent stay was by far the best. The room was spotless, very welcoming with a comfortable bed and pillows. Our two toy poodles received a welcome package with tennis balls and cookies. Our room was on the main floor, which opened up to a patio on a well lit, large grass area, perfect for us to take the girls out for their "business". When I made the reservation, through the hotel, not the reservation call center, I was asked if we were celebrating a special occasion. We were celebrating our 32nd year Anniversary. About an hour after we checked in, we received a plate of chocolate covered strawberries. Such a wonderful surprise. Thanks to the staff at Best Western Plus for making our stay memorable.
Everything was pretty much perfect first night desk gave me bottled water without any concerns but on second night when I asked for a bottle water again, they said they do not supply it and were out till I insisted and they went and found a case. With the price of hotel, water should not be an issue. When I talked to the desk in morning they said we offer filtered water over there and he pointed but at no time was that offered except checking out when I complained.
Stayed here for three nights and enjoyed the hotel. My room was clean, large and well maintained. The staff were friendly, day or night. The breakfast was one of the best hotel breakfasts I've ever experienced. Would definitely stay here again
Pleasantly surprised with this BW, the hotel is very modern and much different then other BW I've stated at. The room was both very clean and uptodate, we a room with a balcony with a room of the mountains and Kelowna. The breakfast was better then other BW's. Only drawback would be its on a busy street and could be noisy, that's it.
We stopped there for a night when we travelled to Vancourver in August, very impressed with the hotel, room was clean, grounds well maintained, office staff helpful. Self serve breakfast in the morning was excellent.
I stayed here because the Holiday Inn Express had no Government rate rooms left and I am glad they didn't. This is where me and my crew will be staying from now on when we have to go to the Okanagan Valley.
One of the best hotel experiences I have had in years. Excellent front desk service. Restaurant was a little casual, but food was excellent. The room on the 5th floor was simply great. Bed comfort was a big 10.Road noise was not apparent, yet the room faced the main road. Lots of room in the bathroom with excellent amenities. Breakfast, included with the room was excellent in all facets. Recommend highly
I stayed at this property during a conference at UBCO in October. We stayed for a total of 5 days and found it to be an excellent experience. The courtyard rooms are very large and spacious with view onto the grass courtyard through large sliding glass doors. This allowed for easy access to the pools and hot tub area. We were able to use our robes and slippers (which are provided with the room) to access the hot tubs directly from our room across the courtyard and not having to pass though the main lobby area of the hotel. The beds were very comfortable and the rooms were very comfortable and quiet. I had 5 nights of restful sleep. The large size of the rooms is notable. Very spacious with large closet and dressing area and cork floors throughout. Full morning hot breakfast with many options provided each day. On the day of checkout there were also a bag breakfast available to take with you on the way out the door which was an added bonus. I very much enjoyed my stay here and will stay again in the future.
We visited for one night to pick up our new car -- they made everything as easy as possible, with a smile while they worked quickly and efficiently -- that's my kind of visit. The room was also outstanding -- although no microwave, had a kettle for a nice cup of tea.
convenient location clean quite modern rooms. staff were very professional and friendly. buffet breakfast was included with stay and was of good quality for what it was. I would stay here again. didn't use the pool or hot tub but they looked pretty clean.
Great location, well appointed rooms and over all hotel, good amenities. Close to shopping, and just a few minutes from the highway, it affords people easy access to the rest of the Okanagan. The extra cost for plus status is definitely worth it as the hotel seems to lack nothing. Staff are attentive, helpful, and appear to be well trained to ensure guest satisfaction. Breakfast is more than adequate. Back to location, check out the wineries throughout the area, interesting shops, galleries, and the likes. We will be back next time we go to the Okanagan. By the way, we were there in early summer, a couple of years ago.
Our room was well appointed with a small kitchenette area, separate bathroom and vanity area .....bathrobes, lovely toiletries and very comfortable beds. It was the nicest room that we had on our trip. The complimentary breakfast was exemplary as was the setting and décor of the dining room.
Amazing!!! From check in to check out. Breakfast was great. There was so many choices to eat, both mornings were different. The pool was great and the hot tubs were so relaxing. The room was beautiful, very quiet. The bed is very comfortable. I will go back again to this hotel. The staff was great. Friendly, smiles, and very knowledgeable about the town. They knew where to eat, and answered all our questions. Thank You!!
We made our reservation about an hour before we arrived, the staff was great! They upgraded us to a tower room with a King sized bed. It was very spacious. This hotel is in a great location if you are traveling through to town to points north. It worked out perfectly for us and we would definitely stay here again. Oh and breakfast was great.
BW Plus in Kelowna was a good experience. The staff friendly and helpful from front desk to housekeeping. The free hot buffet breakfast was a step above the usual offerings at other places. We enjoyed our stay in comfortable, clean rooms. We would recommend it to others definitely
This hotel is about 2-3 miles from the centre of Kelowna, but is on the main road from the north in to Kelowna and is surrounded by malls and shops/restaurants of various kinds. Bus to the centre leaves from outside and takes about 15 mins. There are no views , but there is a garden area beside the indoor pool which has loungers and tables for sitting outside in nice weather. The pool is a good size. Breakfast was good with a wide choice of hot and cold items. There is a restaurant/bar attached to the hotel, but we did not use it. The suite rooms offer a good size bathroom, slightly small bedroom and a sitting area with sink, fridge, microwave etc. One downside - which applies to quite a few Best Western hotels in my experience - is that the suite did not have a safe - all valuables had to be deposited in a safety box at reception. This is a fiddle and in this day and age safes should be standard.
3 or 4th time here. Great location to shopping in Kelowna but needs a little upgrade. Thought it strange that fruit offered for Breakfast was from US when they are in the middle of fruit capital of Canada. The local lounge now under control of BW hotel is a real surprise and highly recommended. Friendly staff is also a plus.
This hotel provides a good balance between location, price and quality - which can be hard to find in Kelowna. The resorts near the beach can be prohibitively expensive in peak and shoulder season, while many of other hotels along the main strip (Harvey Ave, aka HWY 97) are pretty old and get a lot of wear and tear. We were in the low-rise portion around back (away from the busy road) in a one-bedroom suite. Good price given the size. Fully renovated with new carpeting, appliances, bathroom counter & shower. Very comfortable bed! Free parking near the room and free breakfast (full hot meal with eggs, sausage/bacon, hash browns, waffles, etc.) are added bonuses. They also have a free shuttle service to downtown (technically operated by the Casino), otherwise a $15-$18 cab ride. I don't know what the unrenovated rooms might be like, or if perhaps they've all been renovated. We were very satisfied with ours!
The hotel provides a number of room type options. The regular rooms and suites and very roomy and nicely decorated. The lobby and adjoining pool have renovated recently. The free breakfast is better than average and the setting is very attractive. The rooms are quiet and face an interior garden area with a view of the pool and tower. The staff are friendly. No complaints after a two week stay for business.
The hotel is in a good location. Hit and miss on the rooms. Ask for the newer rooms and/or the tower. The old rooms do not cater to your your tech.. There is no where to plug in everything that we travel with these days.
Another example of consistency here with the usual high standard of the Best Western Plus establishments. Situated on the northern outskirts of the city and 15 mins to the airport, this hotel is well suited to the business traveler. It's very clean, quiet, the staff are friendly and the buffet breakfast (included) looked inviting (but I didn't indulge). Recommended.
Excellent place to stay, close to shopping, 5 km to Casino (have a shuttle to Casino), restaurant on site, great free breakfast. Has pool and hot tubs. Rooms are great, large TV, in-room internet free. Staff were pleasant and helpful. Lots of other restaurants close by for variety. Nice comfortable beds. Room was very comfortable also
Stop over on our way thru the Okanagan and we choose this hotel. Summer time in Kelowna can be hot and expensive. Room was large with 2 queen beds, large bathroom with a separate sink outside the bath as well as a bar area. Larger balcony, however the people below us where smoking on their balcony, so I didn't use ours. Pool was an indoor/outdoor feature with moving doors when the weather gets bad. Parking lot seems small for the number of rooms, but we managed to find spots. A/C in the room was incredibly noisy, but totally necessary in the hot August heat. Breakfast was really busy - and not great. Loads of people, not really following in order, line cutting and reaching in front of others. Staff in the area tried to keep on top of the messy tables, but it was almost too much. Restaurant and sports bar located in the hotel - good supper meal. Overall, a good choice in Kelowna, and would stay here again, however prices in the summer are a bit high.
A surprise birthday get-a-way from Spokane to Kelowna, BC was made all the more wonderful by the Best Western Plus! The hotel staff accommodated our friends with placing a welcome and birthday gift in our room as an extra surprise when we arrived. The breakfast on both mornings was one of the best we've ever had staying in a hotel, with hard working and sweet attendants. The room was amazing and clean And bed was so compfy, it was hard not to stay there all day! Just wish we had the time to try out the pool and hot tubs. Next time! Kelowna is a beautiful location and we will definitely stay at The Best Western again!
Very nice room, excellent location, good restaurant, friendly staff. Was in town for 1 night. had a very nice room with a very scenic view of the area. Nice pool area. Access to parking lot via the lobby entrance was a little tight.
Very clean and roomy hotel with excellent breakfast/facilities for both business and pleasure visitations. Central location with easy access and close to shopping, restaurants and interest areas with plenty of parking.
Very comfortable, clean room. When we arrived there was only one person on the desk. Even though she was on the phone with a customer who had lots of questions, she took our reservation number and checked us in while keeping the other conversation going. Great staff. Great breakfast. Close to everything.
Clean room, lobby, and pool area, VERY friendly staff who were attentive and helpful. There is a workout room, beautiful restaurant, and two hot tubs. Close to Kelowna's mall, bus stops, and university
This hotel is lovely. There is a tub with jets and nice patio. The king sized bed is incredibly comfortable, nice linens! Check in was a little disorganized, but when we finally reached the front of the line, the gentleman who checked us in was very efficient and thoughtful. The hotel advertised a microwave in room and, unfortunately, there wasn't one in our room. When I called to discuss, the front desk was pretty offhand-disappointing. Overall, I do recommend, but I think their advertising should be checked.
We arrived at 3 pm after a long journey and were told check in was 4. I know this was true but, there was no attempt to help us. After sitting in the bar, we went back at 4 pm to be told that the rooms probably still weren't ready. They had to check and eventually we were given the go ahead. The rooms & hotel were very nice and the breakfast was good. We ate in the hotel bar and the food was good. Shame there was no empathy from the staff.
Can't say anything negative about this hotel. We stayed in the king executive suite in the tower. Very clean room, bed was amazing, very roomy. Free continental breakfast is great. Free WiFi and high speed Ethernet in the rooms. Will be returning again!
Title says it all. By far the best hotel we stayed at during our trip thru the Rockies. Lowest price and nicest room. I know Kelowna is not in the Rockies but it does underline the premium that Hotels can charge in Jasper and Banff for inferior rooms. This was the only hotel on our trip that included breakfast in the room price which makes it even better value. When we return to Kelowna this is where we will stay
We were pleasantly surprised with this Best Western. We had a room with a king bed which we had asked for and it was a really comfortable bed. The room was large, with a couch and a good sized flat screen tv. There's lots of parking and its central to lots of shopping and restaurants. We'd stay there again!
Loved the hotel! The room had it's own doorbell with a 'do not disturb' option on it (so convenient). There were even Tesla stations for electric cars, which is great. Huge room with separate living space, full kitchen, and bedroom that opened up onto the communal green space with a patio door. The hot tubs and pool were fantastic! The beds were exceptionally comfortable as well. We look forward to staying here again!
Booked a suite.....have a room overlooking a parking lot in the back of the building. Couch is old and very uncomfortable, cannot use it. OTher seating in living area is a stained chair. Seems in need of updating. Only plus is the room seems clean and the kitchenette area seems fine. WAs expecting more from a Plus BW.
We had had a long day travelling to get here and just needed somewhere comfortable to sleep. This hotel fitted the bill perfectly. Well appointed rooms and comfortable beds. The hotel is about 4km outside of the town, but is surrounded by places to eat (or shop if that is what you like).
A recent visit to Kelowna, Canada, brought me to stay at the Best Weston. Not the prettiest of locations but if you can over-look that and use the hotel as a base then you will not be disappointed. The complimentary breakfast is superb, hot , freshly cooked and unlimited. Cheesy omelettes, scrambled egg, sausage or crispy bacon, hash browns, toast, bagels, muffins, cereals, fresh fruit, yoghurt, I could go on...and on. Loads of great restaurants within easy walking distance and if you are in need of picnic supplies there are lots of major supermarkets close at hand. There is a useful bus service too. The staff at the Best Weston are courteous and helpful. Spa, computer room pool, hot tub. I will definitely be using them again.
Breakfast was pretty good - meets the BW Plus quality that one expects. Paid a tiny bit more for a deluxe room - it's worth it, liked the extra space. Room on the ground floor has a nice patio. Location is convenient. Salt water (& a bit of chlorine) swimming pool is nice.
I love staying at his property, its centrally located for me with my work and has restaurants and shopping for after hours in a 10 min walking distance. the breakfasts are terrific and a nice atmosphere is quite welcomed. pools and hot tubs are available and relaxing after a long day.
This hotel's front staff are friendly and the kitchen staff for the continental breakfast were courteous and attentive. The room was well cleaned everyday by the friendly ladies. Clean and up to date.
Really friendly helpful staff. Checked in very late and was greeted warmly and given lots of helpful information. Room was clean . Super breakfast buffet. Pool was nice. Hot tub jets seemed a little off. Signage in the parking lot could be better for exiting and entering.
Lovely facility, nice garden, pool, hot tubs, rooms. We bought our food and had a great BBQ dinner that we cooked on the grills-tons of help and great service. Good for families lots of running space and great shallow pool.
Nice space. Neat acommodation and excellent staffs. Close to shopping mall and business centre. Has a hall for Christians interdenominational Church Service o Sundays. Wonderful complimentary breakfast. Excellent location.
We have enjoyed many Best Western hotels over the years, mainly in Canada, the U.S. & Great Britain, and would say this one in Kelowna is one on the nicest, the most attractive and the most selective with breakfast items which we have seen, in any of those places. We would most certainly recommend this location to any of our friends, relatives and acquaintences.
Hotel had a friendly staff. Distance from downtown area is not in walking distance. Overall not a bad place to spend a few nights if you have a car or a rental. The pool and hot tubs were clean and we used them a couple times during our stay, they close them at 10:30pm. Free breakfast was pretty busy every morning.
The hotel staff were all extremely efficient and polite. The room was large, clean and as advertised. There are no rooms with a view, the setting isn't great but there is ample parking, the attached restaurant/pub are decent and it's a good place to lay your head.
Great hotel for families. Clean, good staff. Many good choices for breakfast, which is included in your hotel room costs. They arranged a guided wine tour for us. We had a nice room looking out over the Two Eagles golf club.
My first impression of BW Plus in Kelowna was - WOW! The room was a very nice size. I loved the balcony off of our room to sit and relax. The staff were great, I am new to the area, so I had some questions about Kelowna and they were very helpful. The continental breakfast was the best I have had at a hotel. I always complain about the coffee at a hotel, but their coffee was GREAT!
Was good but average. Breakfast was good and included in the room rate. Only downside was that we could not check in until 4pm which is quite late. The staff were friendly and helpful and it was a good location, very central and close to the airport.
We had a king suite in the tower part of this hotel and it was just right. Clean, spacious, and had a balcony. Breakfast buffet was real good and the location is very good as well. Here you are close to everything you might need - shopping, Starbucks, restaurants. The staff were very pleasant and helpful. Not a thing to complain about. We stayed for 7 nights and we are very glad we picked this hotel. We'll be back next year.
This one night stay was a free offering to make up for a previous broken bed experience. The staff was very attentive. The price was right because it was free. Overall I find chain hotels in the Kelowna area to be overpriced; however, the excellent hot buffet style breakfast offered by this hotel is consistently good. The $200.00 plus a night sticker is made slightly more palatable considering a family of four can spend well over $50.00 on a hot breakfast. So try this place out. You'll like it.
A nice clean and tidy room meets you when you enter with loads of space to move around.Restaurant food was of a high standard and the staff were very helpful,a very enjoyable stay at a well located hotel.
Hotel in good location. Rooms very spacious and very clean. Refrigerator in room with tea/coffee making facility, ironing board & iron, desk, bathrobes and slippers. We stayed in a room with Courtyard view and balcony. There is an indoor swimming pool and gym on site. Breakfast was included in room rate. Food excellent, with a wide variety to choose from. All Staff were very helpful. We stayed for 4 nights. Thoroughly enjoyed our stay. Lots of shops and restaurants nearby.
Upon check in, you are welcomed by a spacious lobby and an inviting front desk. The rooms are spacious and the beds comfy. Each room, if you are in the tower, have a balcony. There is a separate area in front of the bathroom for your coffee maker, a fridge etc. The bathroom is "tight" but very clean and acceptable. The only negative factor was I was unimpressed with the "free breakfast".........It was a hot and cold offering, you could do either. I found the hot items very unappetizing, there looked to be breakfast sausages but I couldn't accept the way they were presented, it was ghastly. There are hotel staff but this is a self serve so they were there to clean up the tables. The morning I was there, I was horrified to see that there were ten year olds trying to use the waffle makers. Batter spilling everywhere and just a disrespectful conduct with no parents around. When I mentioned this to the front desk clerk upon checkout, I got a "that's too bad". There was no offer to rectify the situation as I told her both mornings we refused breakfast entirely. Plus on top of it there were kids running around like it was a school playground. I get that staff are limited to what they can say, but they can quietly say to these kids "We do not allow running" and for obvious reasons as tables were full of travellers who would also like to enjoy their breakfast. I found a distaste towards the hotel clerk who did the checkout, she dropped the ball entirely and totally missed the point I was trying to make. Listening a little closer might have been in her best interests as I am the one paying the hotel bill. My suggestion to her was that they have a hotel person operate the waffle makers and even so much as offering waffles on the buffet with other hot items. This would be a far sight better than having ten year olds go wild and really creating messes that make it unpleasant for others. Even with a reduced rate, the hotel was still pricey and I think they try to set this off by offering the free breakfast which was just like a cattle call, get them watered, fed and shipped out..........
The free shuttle service was excellent, available at various times of the day downtown and back, as well as to and from the airport. Breakfast provided everything you could ask for and was very good. The room was great. We couldn't believe how lucky we were to have picked the Best Western Plus in Kelowna for our vacation.
We stayed here for two nights earlier this month while visiting friends in Kelowna. The room was clean and spacious and somewhat updated. The hotel is in a good location, in walking distance to some restaurants and a short drive to the lake. The pool was great for our little one after being out all day. The complementary breakfast was ok but there was a shortage of tables so we couldn't sit down in the seating area.
This was the first time we have stayed in this location and found it to be centrally located but a distance from the lake. The hotel was clean and reception staff were pleasant and helpful. Good parking. We were in the Tower with a nice deck with a table and a couple of chairs. Our concern was going to be traffic noise but it was very quiet outside and inside the hotel. Breakfast was a hot with scrambled eggs, hash browns, danish, fruit salad, waffles. There were lots of tables and were cleaned promptly when someone left a table. Nice pool and hot tub and there seemed to be lots of people enjoying the area. Great bed and pillows with ample room.
Front desk staff appeared to be overwhelmed at time of my Check-in, Clerk was very flustered and it showed in her dealings with me (rude and inconsiderate), The daily breakfast offered on this day was well below acceptable standards, the sausages on the hot tray were burnt and dried out, the omlettes were undercooked. The $50 "Hold Back" on my Credit Card was unannounced at time of Check-in, it wasn't until I checked my CC balance 2 days later to see this pending overcharge, DEVIOUS to say the least.
We stayed here for just a night. But all of us were impressed by the cleanliness, the decor , the room , breakfast ,amenities . My kids loved the swimming pool. I have noted in mind to stay here the next time we visit Kelowna.
We stayed two nights in late August and were very pleased with this hotel. The room was large and the bed comfortable. All the little perks were there: lux linens, lots of towels, coffee and tea makings, HD-TV, Internet hook-up. The free breakfast buffet was outstanding. Our room was reasonably quiet after about eleven in the evening. Beautiful enclosed courtyard nicely landscaped and there is also a pool with two hot tubs. I can definitely recommend this hotel.
My wife and I were on a vacation driving from Eastern Ontario West to BC exploring the Rockies and South Central BC.. We arrived in Kelowna late afternoon with no reservation and not knowing the area had no idea what area to stay in. The receptionist told my wife that the walk in rate was better than CAA rate so she registered, even though it was above our budget. We were pleasantly surprised with our Room, the pool and hot tub and breakfast. The bed was very comfortable. We di have dinner at the restaurant. Nothing too exciting there for amount paid. Waiter was very helpful about area info.
Just had dinner there last week with out of town friend. Great menu and pleasant atmosphere. Attractive room. Enjoyed our meal. Definitely want to return and try some other menu items. Friendly, prompt service.
We loved this hotel and have found a new gem for Okanagan family getaways. We definitely would come back again. The hotel was well run and has high attention to every detail. We enjoyed our 1 bedroom queen bed suite with sofa bed and kitchenette in the courtyard on ground floor. We could just walk right across the courtyard grass to the pool or breakfast area. The room was comfortable, modern, clean and everything worked in it and nothing was old or terribly used. Our bed was very comfy but we would have liked a king size bed. The sofa bed was the best my kids have ever slept on. The living area was a good size and we liked the fact the A/C was awesome kept both the living room and bedroom cool in the hot weather. Housekeeping was excellent and did almost a full clean every day, not half rate like some other hotels. They also vacuumed and mopped the floor and washed some dishes. A lot of motels/hotels only clean the sink area, change towels, and make the bed. Our family really enjoyed the pool and liked the fact the side glass opened up so you could lie in the sun and watch the kids in the pool. The hot breakfast in the morning was good also. We also received prompt and helpful caring service from housekeeping/maintenance staff when we got locked out of our room by going out the sliding back door and leaving the deadbolt on the front door in the morning. I am a very discerning customer but could find no issues/concerns with this hotel. I really like the Best Western brand as I always seem to leave satisfied and feel I received good value for money. Our kitchenette did not have a dishwasher or stove and this is the only issue I had. I noticed a larger suite had a stove, not sure about a dishwasher though. Again, very well run with high attention to detail and excellent customer service.
Good choice for a traveller not spending more than a couple of days in Kelowna. Offers standard BW experience with additional super friendly local service. Also: pet friendly, for whom it may concern. Good breakfast buffet is a welcome bonus. Very convenient parking lot, right in front of the building.
We stayed at this hotel for three nights and were pleasantly surprised. The rooms are renovated and very clean. Beds were comfortable and each room has a patio. Maid service was excellent and the enclosed courtyard area is great for kids to play and run around. Pool is great for the kids and they have two outdoor hot tubs. We were impressed at the selection for the complimentary breakfast. Every day there were eggs, muffins, fruit, hash browns, cereal, yogurt, bacon or sausage, bagels, bread, English muffins and a station to make waffles. Overall we had a great stay and would stay here again.
Very nice beds. Nice view from 6th floor in the tower section of the hotel. Very quiet. I did not hear anyone on my floor. The breakfast is good; they had bacon one day and sausages the other day I was there. Good scrambled eggs and another egg based dish, they also had boiled eggs. I would return. I just wish the pool was a little bigger. The staff were very helpful and polite. They were eager to answer questions and did their best to help us. Convenient location as there are several restaurants across the road such as Boston Pizza, Grand 88 buffet, to name a couple and also a bar and a restaurant right outside main entrance.
My family is going for winery tour in the area and booked this hotel instead of staying those B&B places. It was a 4 1/2 hour drive from Fairmont hot spring to centre of city Kelowna, Highway is great with scenic view on different lakes. This Hotel is located right on highway 97 which is the main artery road for the city and all the shops , restaurants are located along this highwway. The hotel is fairly new with all the modern facilities including electrical plug-in charging station for electric cars but many those spots are occupied by non electric cars and trucks. We stayed for 3 nites. The room we have with two queen size beds approx 300 sq.ft. High ceiling with central Air. cleanliness is fine, bedding is fine but still find the beds are too soft. The hotel has indoor swimming pool but we did not have the time to try it. the morning breakfast is included and choices are decent, make your own waffle, self serve juice bars etc. overall very decent breakfast and the service is fine as so many customers coming in the same time in the morning. I recommended this hotel and will come back.
Touring BC and for the Kelowna leg of our trip we chose the Best Western. Manager and his team were fantastic, offering great tips and recommendations. Hotel was busy but never felt crowded. Great location for touring, very comfortable rooms, just what you need on vacation, comfort and spoiled with great service. We will be back - great job.
Every summer we stay at the Best Western and love how great everything is. We bring our dog every time and he gets a little gift bag with treats and a ball and is very welcomed. The pet rooms we have gotten are nice clean and have slidding glass doors to access the grass easily. Breakfast is good there's lots of options and we've always enjoyed it. The pool is salt water and the windows open to the outside which is a great option. Thanks best western for the hospitality we will be back!!
What a wonderful hotel. Cool inside despite the heat - it was 38C outside. The staff was terrific - friendly, helpful, smiles all round. The pool - WOW. The room - neat, tidy and super comfortable. Breakfast next day was lovely. A lot of choice and the wonderful smell of waffles in the air - even if you don't eat those. A hotel with the true meaning of friendly.
A lovely hotel with friendly, happy, helpful staff. Room was clean and comfortable. Lots of free parking. Pool was good and I liked the way it opened up to allow room for sunbathing (although Kelowna was very hot!). Breakfast was good and always being topped up so never ran out. Good location too with a wide variety of eating places within walking distance. My only complaint ... a golf shop directly behind hotel that hubby insisted spending a lot of time in!!
Check in and out was efficient and friendly. Room was very large and clean, beds are comfortable. Breakfast included in the price had a nice place to sit outside, the food selection was good and tasty too. We would definitely stay again.
This place is a gem. The service is outstanding. I didn't want to leave. I honestly could have spent all day in the hotel. The staff are super friendly and the rooms are clean and spacious. The breakfast was delicious and and very filling which helps when you've got a long day of sightseeing ahead of you. You've gotta stay here!
the service and staff was so nice. one of the best hotels I stayed at. the food was top notch. I would highly recommend the hotel. location was perfect, as every thing you needed was with in walking distance great job to all the staff.....
We would definitely use this hotel again in Kelowna. Room was large, fresh and clean. Great friendly staff and excellent breakfast which was included in rate. Located in an easy to find, central location
We had 2 nights booked here and enjoyed it enough to extend an extra night.The free breakfast was a nice addition, we had it each morning. The breakfast area was very busy each morning as it's Kelowna is at it's peak in the summer. The food offering was very good for an included meal. Parking is free and ample. We had a jacuzzi room with a bit of a lake view and were very happy with the room and the bed was very comfy. We would happily stay at the hotel again but it would be nice if it was slightly closer to the lake.
There is a good reason why this hotel is rated so well! The staff truly care about you and your stay and work hard to make it happen! When I checked in, it was quick, don't get me wrong, but they also asked questions and made sure that all was well. I felt like they just didn't throw me into a room - but rather they wanted to know that my stay would be trouble free, relaxing, and memorable (in a good way) which it was! It's a nice hotel, parking was close and they are pet friendly! No need to look any further, you'll be glad you stayed here!
This is our second trip to Kelowna, and our second stay in this hotel. Our first visit was 10 years ago, the hotel left a good impression back then so we came back, and were not disappointed. Our room was both spacious and clean and we enjoyed a view from our balcony of the gardens. Only one minor gripe with the room - no safe - although they do have them at reception. The hotel staff are very courteous and helpful, and the complimentary hot buffet style breakfast is fantastic! I can totally understand why this hotel gets consistently great reviews.
almost 200 days. Thats how long my stay lasted in this Hotel.It was for work. From the General manager all the way down to the person replacing the towels pool side,I can not praise the staff enough.A few highlights. When a problem arose in my room ,The front desk immediately dealt with it. They apologized and upgraded my room. I wasnt expecting that level of reaction. Sanae at the front desk was always very helpful,whether it was helping find a restaurant,an activity or an address. The Maintenence staff were remarkable.Clint,Scott,thanks for your assistance. When I recieved bad news, I was just lost.I had to return home. Everybody checked in on me and made sure that there wasnt something they could do for me. Its the People who work in a hotel that makes or breaks it.These people will continue to make The Best Western Plus hotel and suites a success. As to the accomodations,this hotel can brag that they have the most comfortable beds. If dining out stops being fun,barbeque yourself a meal on the court yard BBQ. The swimming pool is amazing. And the Hot tubs,awesome. I cant speak for anyone else,but after staying for such a long time you get to know the staff pretty good.I will tell you something,they maintained the highest standards throughout my entire stay. So in closing ,if you find yourself in Kelowna or going to Kelowna,The Best Western Plus Kelowna Hotel and Suites really should be your first choice. And on a personal note, Thank you Sanae ,Mahleta, Alison ,Sarah, Jessica,Owen(spelled wrong) My man Patrick,Hank,The staff in the pub and restaurant Scott and Clint for all their help with the Kayak. Natasha for always making me laugh.And for the rest of the staff. I will always remember you. Bruce McKeever
Best Western Plus Kelowna hotel & suites is a great place to stay due to several reasons: proximity to amenities; excellent breakfasts; great service; and a complementing restaurant adjacent to the hotel.
This short visit to the Kelowna area was easy to arrange through Best Western's website and then working out details over the phone to take advantage of incentives. Great start to travel the Okanagan.
Wonderful staff at front desk and breakfast. Breakfast offers lots of options unfortunately little for gluten-free or dairy free. Some of the rooms are a bit tired but amenities are all present. Check to see if there are large groups booking as there was a baseball tournament when we were there and the tweens were not supervised well so breakfast and the pool were overrun. Also note that the noise level between rooms and floors is easily audible.
We spent three days here. The suite was wonderful, it had everything we needed. We overlooked the courtyard and the pool was opposite so we wondered about the noise but the double glazing in the window was brilliant. We were very impressed with everything in the room, very clean. Our one complaint was that it was only a queen bed, however, we booked late and missed out on the Kings! Not the hotels problem! The hotel was pretty central, straight off the main highway. The breakfast was great, plenty of choice and the waffle maker was. Hit with the kids who stayed in the hotel!
My mom and I stayed here for 6 nights and we had a fabulous time. Check in was a breeze. We had Maleata check us in and she checked us out too. She was fantastic. She always had a smiling face and she remembered us when we walked by the front desk. The food was out of this world from the hot buffet breakfast to the restaurant food at the Cornerstone. Housekeeping staff were always saying hello and always gave us the amenities that we needed. Will definitely stay here again and would highly recommend. Keep us the fantastic work.
My husband and I decided last minute to go Kelowna the week of the BC Day long weekend July 29 - Aug 1 and everything was booked online! We took our chances and called the morning of July 29th and the front desk lady (wish i could remember her name) was so wonderful she told us 2 rooms were available and we got a better rate for being a BW Member! We got the standard room and it was spacious. The beds were comfortable, shower was clean (shampoo, lotion, etc.), Coffee/Tea maker, but no microwave. The pool was kid friendly, and after a long day of exploring Kelowna the 2 hot tubs was relaxing. My husband loved the breakfast so many options his fav was the waffle, so much better than those pancake maker! I would recommend this hotel to anyone visiting Kelowna!
I stay with BW quite often after the renos the chain has seen. Always friendly staff, clean rooms and ok locations (usually beside a highway...) But I'm really thinking of staying someplace else all due to the awful breakfasts and coffee. For the prices of the rooms maybe spend some on the food and coffee. I've stayed at cheaper places with better coffee and food. It's really not that hard to source good coffee. And breakfast is just rental food, after you eat it's a good thing you don't have to check out right away. BW have come a long way these past few years and they are excellent places for an overnight or two. But be sure you have a local eatery around.
I was working in Oliver last minute and when it came time to find a hotel everything was booked solid due to the summer vacation crowds and several festivals.Online nothing either at my usual places. I called the hotel directly and they had a room in there back pocket which I was fortunate enough to get into, I've stayed here many times which probably helped me get the room. Great service from all staff in the hotel and a great location with lots of parking. The rooms and beds are comfortable and I really like the central air conditioning. Very clean place.The included breakfast is 1st rate with lots of variety. It was busy but they had extra staff on keeping things stocked. Nice courtyard area if you just want to sit outside. Great place to stay.
On check-in they give a little bag for your pooch, it contains a treat, poop bags and a ball. The pet room was spacious with a patio door that backs out into an enclosed green area. This made it super easy to let out our dogs to do their business, instead of having to walk towards the parking lot to find the closest green space like we've had to do with other hotels. The room was set away from the lobby and the pool, so there was not a lot of foot traffic past the room - which can be distracting for dogs. The room was nice & quiet, surprising since it is next to one of the major roads in Kelowna. The hotel asks if the dogs will be on the bed, that you lay down an extra flat sheet ontop for them to lay on - no problem! Nice change from places that request dogs not go on the beds at all. You can also borrow dog food bowls if you've forgotten to bring them. So glad the room was clean and not a second rate room just because its used for pets. The only downside was when you order room service, you have to go yourself to the pub/restaurant to pick up the food. I would return in a heartbeat!
The broken bed had a sink hole in it. My wife had to bail and sleep with my son in the other bed. We were told at check in that there were no other rooms in the hotel during the BC Day long weekend. We grinned and bared it. Luckily our other son didn't come along to attend or we may have never recovered my wife. The sink hole was that noticeable. Everything else was what you'd expect from a three star hotel. However I go to Best Western because they promise quality in their advertisements. We normally sleep well under this corporate banner. Unfortunately, not this time.
The hotel staff were excellent, the rooms more than comfortable, and while the location is a bit of a distance from downtown, the free hotel shuttle made getting downtown easy! The front desk staff were very accommodating, and managed to find us two beautiful rooms eve though we had accidentally booked the wrong night. the buffet breakfast was excellent!
Kelowna traffic is not good any time so when you are leaving Hwy 97 and taking Hwy 33 this is just 2 blocks from the junction and a quick getaway. The room was an apartment complete with a little kitchen and table, parking was generous, the staff was engaged. Breakfast was absolutely huge and varied, hot and cold, and included, buffet style. The inner courtyard is quiet and safe and has a pool. Security is modern. The pub/restaurant had a varied menu and cold beer, big screen TV for sports fans, and lovely staff. Downtown Kelowna is expensive and really rather dysfunctional for tourists, this oasis has everything a traveller needs.
We were very impressed with our kitchenette suite, spacious, clean, quiet, comfortable, lovely deck to sit on, very private. They hotel has a beautiful pool, two hot tubs and loungers to sit on, giving you the feeling that you are at an all inclusive resort! The breakfast that is included is fantastic!!!! Lots of selection for everyone. The staff go above and beyond for you, and are so friendly. We stayed four nights and have not one complaint at all. We would definitely stay here again! There are restaurants on site, one pub and the Cornerstone Grill, both fantastic and terrific service! There is shopping within minutes of walking, and restaurants close by to walk to! Great location!
I found the Best Western Plus Kelowna a little ways from downtown Kelowna. But there were some very excellent restaurants within walking distance. The hotel was clean and the staff were very helpful. The complementary breakfast buffet had a good selection. The breakfast room was very busy but we could a;ways find a table.
Great welcome , excellent room - little homely extras , little disappointed in size of pool - but I like to swim long lengths. Hot Tubs great. Breakfast - plenty of choice but not always bacon which we love. . Couple of eating place walkable distance and 7 mins from downtown. Overall would definitely recommend and would be my first choice place to stay in Kelowna
We had a great stay at this hotel. The room was spacious (we got the bigger 2 double room) and opened up on the ground floor to a courtyard. The pool was decent and had a couple outdoor hot tubs. The gym was good as well. The complimentary buffet breakfast included all the typical stuff and was great. Overall we enjoyed our stay here and plan to be back.
This was the best Best Western hotel we have ever stayed at. Great room decor, clean, very comfortable beds, and buffet breakfast included. It is easily accessible right off the highway, across a big shopping mall, but was quiet. Our room overlooked a nice lawn. We even had a little patio. Highly recommended.
Great facilities Best breakfast we had out of all the Best Western we stayed at. Good location and restaurant was lovely, staff and food were excellent It appears that most of the rooms have there own balcony which was a big plus
Even though it was a full house at the Kelowna hotel, it was still quiet with excellent service and facilities. Always happy with my stay here. Professional, friendly, with everything that is needed in a great location.
Spent 2 nights.Room upgrade in main tower. Nice room with balcony for morning sun. Would stay here again. Hotel was full and our floor was quiet. Free parking. Pleasant staff.....check in and out. Did not use any hotel facilities.
Amazing staff, especially the morning breakfast crew, they do a great job and go over and above to make sure everyone's comfortable. Rooms are very clean with white linens, beds are comfy, pillows are too soft. Grounds are beautifully landscaped and very clean.
The hotel has good facilities and nice sized rooms but after asking for a quite room we found the garbage truck reverses at 5 a.m. In the morning and clangs the chains to lift the garbage noisily and returns at 6 a.m to awake you again and noisily returns the bins. Why o why do the Management not sort this out for the benefit of their customers sleep.
We checked into the hotel late in the evening, and the receptionist was very friendly and the hotel rooms were very clean. Would recommend this place for an overnight stay and you get free breakfast in the morning which is lovely, but for more than a night or two here, it would get boring as there isn't much to do.
Our room was very spacious with high ceilings and no carpet, modern and clean. Great courtyard area to mingle, beautiful dining area to enjoy your delicious breakfast. Service was excellent. Central location with lots of amenities in walking distance.
A previous visit to this hotel was totally enchanting... it resulted in our recommending it to family and friends. A second one, not so! While we realize hotels cannot predict misconduct among reserved guests, it should be safe to assume that bookings by people wanting to squeeze 3, 4 and 5 children into ONE room will be highly noisy and disruptive for other guests. They should not impose chaos on guests seeking only serenity, peace and quiet.
This hotel has all a family needs. Central to everything. 15 minutes to beach (Gyro).shopping nearby. Excellent pool and hot tub. Great morning buffet. Rooms are very comfortable and clean with good beds.
Fantastic place to stay in Kelowna. . Rooms are a decent size we had 3 adults in our room and we were very comfortable. Spacious balconies with outdoor seating were great for taking in the views and enjoying wine from the local wineries. . Included breakfast buffet was amazing and selections had a slight variation each day. It's a short drive to get to the waterfront but all worth it with the service & quality of the accommodation here. I'm heading back for another stay this August and have to say I'm extremely pleased we were able to get a room here. Exceptional service & quality will make this hotel my first choice while in Kelowna!
Service was excellent and breakfast is provided. The hotel looks like an older-style motel with a new tower built in the middle of it. We stayed in a larger 2-queen suite in the motel-style section and the rooms are maintained to Best Western standards. The room was clean and in good condition, beds were very comfortable and linen felt like a higher quality (thread count) than other Best Western's. If you have an electric car, you'll want to stay here - there are 5 or 6 Tesla and 2 Nissan Leaf ones here. The only downside which any hotel can't help is smokers - our room was beside an entrance and smokers loved to hover around it. Overall, a good hotel to stay at.
This is a excellent hotel and first class from the time you check in to when you check out. Room and breakfast could not be better. I travel a lot and this is one of the best hotels I have ever stayed in. I traveled for over 40 years and have been in many hotels and this hotel rates right at the top of the liist.
We have been coming to Kelowna for the past 20 years and have stayed at the Best Western and watch its transformation over the years to a wonderful place to stay. Centrally located and close to everything. Very comfortable and nice large rooms. A major plus in the hotel industry, Very comfortable beds and facilities. Always upgraded.
This is a very, very clean and well managed Best Western. The staff was on the ball and made sure you were not left unattended. The carpets were so clean throughout that we think the hotel must have just been remodeled, but not sure. The pool and pool area were clean and a good place to relax. The breakfast was a pleasant surprise as well and offered nice choices, Although not an issue for us, there is no elevator, so if getting your suitcase up one flight of stairs is difficult, request the first floor. All in all, this is an excellent choice and compares to some of the more expensive chain hotels on the same street.
I would recommend this hotel to anyone! The staff are attentive, and caring. Even the cleaning staff left flowers in our room after they cleaned it. The beds were comfy, and the room was clean. The overall atmosphere was excellent!
I stayed here on a recent 2 night stay and it was everything I needed. The hotel is clean and staff were friendly and helpful. The rooms are bright, spacious with very comfortable beds! Bathroom is perfect as well. Tub/shower was nice with instant hot water. Pool area is nice and the complimentary breakfast was perfect! I would stay here again.
This is a very nice hotel, great staff, and well kept. The pool is great for kids and the hot tubs for the adults!. Great location in Kelowna. Breakfast is well done and the staff work hard! I would definitely return again and suggest this hotel to my friends and family members.
Friendly staff, great services and a wonderful breakfast. There is a complimentary shuttle to the Kelowna airport and free parking for a week. The mineral pool does not have that strong chlorine smell.
The room was bright and cheery and welcoming, with no odd odours or noise at night. The two dressing areas were a welcome surprise. Lots of table space for computers and sufficient outlets and plugs. Fair-trade Tea was available in the room,an electrical kettle for hot water, did not have to use the coffee machine for tea. Never felt hemmed in.Altogether a very nice experience,looking forward to returning. All this for a reasonable cost, thank-you
It was quite pleasant stay. Room including bathroom was comfortable and clean, and the swimming pool and hot tub were great. I don't have any complaint at all, but happy and very satisfied. I will stay again.
Lovely friendly Hotel. On arrival we were met by The Manager and were given drinks and cookies etc. The welcome was a very nice gesture and I was part of a Tour and everyone thought it was a lovely idea to welcome us this way. Thanks.Rooms excellent and buffet breakfast was first class.
This was one of the cleanest hotels we've ever stayed at. The room was bright, good lighting and spotless. All the staff was friendly and helpful. They actually seemed happy to be working there, even the cleaning staff. Breakfast was mediocre.
I read a review once and saw pictures of Best Western hotel. I didn't like what I saw and read so I usually stay cleared of BW. But that changed this year. Not all of them are as bad as I thought. This is my 2nd time I stayed with them and it's perfect. Everything is clean. The washroom is lovely, from the tiles, the heated towel rack to the soaps. The pillows and blankets are perfect! It's just right and soft to the skin. I had to check what brand it is. The best part is their complimentary breakfast. Prior to this one we came from BW from Canmore and loved that there's good breakfast included. On our way back to Vancouver we thought about staying in Kelowna. First thing I looked was BW! It will always be our first choice now. Keep it up!
I stayed here for two nights and was very happy with the size of the room, the cleanliness and the amenities. This hotel is a great setting and is in a great area of Kelowna. Good wifi, good breakfast, nice pool and hot tub, air conditioning, and great staff.
On here for one night on our way to Vancouver. Really impressed with the lobby and staff service. The hotel looks modernized and newly renovated maybe. Pool is nice, though only has one depth (1m) but functions well and is able to be airs out by opening the large door. Hotel is definitely eco friendly, having electric car chargers, Tesla Superchargers. Rooms are decently sized, but may be a little smaller compared to places like Marriott. Breakfast is well stocked and with lots of variety. Would definitely recommend this hotel, especially if you own an electric car.
Clean, bright and well thought out. We really liked this place. Our room looked like it had been remodeled that day. Not a thing needed a repair. We were very impressed. The staff was friendly/helpful and the complimentary breakfast was awesome. The charging station with two outlets and two USB's on the night tables was a nice touch. We stayed at 4 Best Westerns on this trip and this one was the best.
Although more expensive than a regular B W it is well wort the extra cost just for the appearance and brightness of the surroundings and the superb attitude and service of the staff. The lobby is attractive and clean. The room was bright and clean with robes and slippers for our use. Bedding was clean and the mattress most comfortable. The one thing they could have improved on would be the coffee service in the room. A more expensive machine and standard of coffee was disappointing in this PLUS setting.
This was a convenient hotel for us while travelling, easily accessible and in a quiet location. The facilities were to a good standard and the staff professional. I think one would need a car to maximise value due to location off the highway and out of the central city.
I wanted to like this hotel, and it isn't hard to find nice tings to say about it. It has a central location and is easy to access. The adjacent restaurant and pub were excellent. The bed was comfortable and the room spacious. However it had three serious flaws. Because we spent very little time at the hotel I didn't pursue another room, but I would have if I had spent more time there. First, the room had a distinctly unpleasant odor. It gave me a headache and made my sinuses run. I notified the management, so I hope they do something about it in the future. Second, don't go for room 131. Open the curtains and you see a blank wall. You can go outside and walk around it to be in the garden, but while in the room? Concrete. It's about the most unattractive view I've ever seen from a hotel room. Finally the fan on the HVAC was very loud so we had to turn it off at night. It came on again each morning about 6:15 so I had to get up, turn on the light and figure out how to shut it off again. The next night we stayed in a hotel where the HVAC was barely audible, so I know it is possible to have a quiet room.
During past 15 years, averaging 4 stays/year, from 2 star to 4 star, the best is the Best West Plus Kelowna. The restaurant keeps changing hands and the in lobby breakfast is iffy, but the cleanliness, comfortable beds and service cannot be beat,
This hotel is designed around a grass courtyard with the first floor units having a walk out patio. This made it easy for our party of 12 rooms to meet which greatly enhanced our vacation experience. I definitely would stay there again and would recommend this hotel for sport teams and family reunions.
The staff at this hotel made it feel like i was at home, and had servants working for me, It was so nice to be spoiled. The restaurant had closed at 9 PM I had been working late out of town and got in at 9:25 PM, They said i could order room service. Well I had a Salmon fillet cooked on a chard cedar plank. It was out of this world. I felt like it had been cooked by a very good Restaurant in Vancouver. They scored a 10 out of 10 from me.
Great hotel, nice and clean. Fair rate. Parking lot is wide. Receptionist is enthusiastic and nice. Super market and restaurant are nearby, great location. If anyone come and visit Kelowna, I would recommend Best Western Plus Kelowna Hotel to them.
This hotel failed to execute wake up call and didn't call my cab at the right time. Otherwise a decent bed and friendly restaurant staff. The location is ok. Hotel was being upgraded. Room was clean Decent bed. That's it. That's all I have to say
Great hotel for families. Amenities are super and staff are friendly and very hard working. The breakfast is top notch and the kitchenette has everything you need. Close to everything you need. If you wish to be separate from the family areas book a room in the tower. Our kitchenette suite was very suitable for a family of four. Staff at front desk were terrific.
The courtyard rooms, the free hot breakfast, the pool, and the comfort of the rooms make for a great football weekend. You get great value for the nightly cost. We stay in this hotel every year. Never any complaints about this hotel.
Travelling solo with a dog is not only a delight, but at times, a challenge. No challenge here. Just delight. We stayed one night. The room was spacious, clean and nicely laid out. Our room was on the ground floor near the back door, so we didn't have to go through the lobby to find a fire hydrant! (For my dog, not me!) Seemed to be a safe area for night time walks. Obviously a busy front desk, but no big waits. Gracious welcome and helpful comments about dog parks, etc. Lots of choices for breakfast in a nice room. Had great takeout from the Thai restaurant across the parking lot. Thanks for making my stay easy for me and my dog. Overall, great stay and would definitely come back!
My small dog and I stayed for two nights, and it was fabulous. The pet rooms are on the ground floor facing a large courtyard -- two steps out of your patio door and your dog can do his business. Each little patio has a couple of chairs so you can also relax while your pooch plays on the grass. The rooms are very clean and comfortable and exceptionally quiet -- each room also has a little fridge, which is handy. If your dog sleeps on the bed with you, the hotel will give you an extra sheet so you can put it over the white duvet -- ask at the front desk when you're checking in. The breakfast buffet that is included in the price of the room is large and varied, and of excellent quality. Would definitely stay here again.
We arrived at the Best Western in Kelowna on May 30. The hotel entrance was a little bit of a search. Checkin was good and the room was also more than comfortable. Room was big and was on the 7th floor. To be exact room 722 and was overlooking the road and a store area. The only thing that we mist in the room was a safe. In the neighborhood you had some restaurants like the cactus, montana's etc. and also wallmart. It's a view minutes drive to the wineries. We visited the mission hill winery on our way to the best western and that was well worth. The hotel has a small gym, that has some treadmilles and some other equipment. We could do with it. The breakfast was okay. They had off course coffee, thee, bagels, brown bread and waffels, egg etc. Overal experience of this hotel was good.
Big clean rooms, beautiful patio. Great service and great breakfast. Express checkout is fantastic. Beautiful restaurant next door , food was excellent. Only downfall is they allowed smoking on patio's.
We had a wonderful stay at the Best Western Kelowna. The hotel was clean, and we had a wonderful view from our room. The breakfast was amazing, and there were a number of options provided to suit everyone in our group. We enjoyed the outdoor hot tub at the end of our day of wine tours. We highly recommend this hotel for your next stay in Kelowna.
A convenient, clean and comfortable hotel, with complimentary continental breakfast. Very suitable for families and /or groups. Don't get a room near the ice machine - it gets used all night! Did not use a suite - so can't comment.
Stayed at the Best Western plus for 2 nights in a suite with full kitchen over looking the garden with our own terrace which was a delight. Was slightly worried on arrival with its close proximity to the highway but was really surprised as all rooms face in, in a horseshoe so very little noise. Rooms lovely and comfortable and staff were really helpful in their knowledge of the vineyards.
We stayed one night, and had a great time! Very nice up to date decor, well maintained, and very clean. The staff was extremely helpful and friendly. Comfortable beds, and pillows. We stayed in a standred 2 queen bed room with 2 adults and 2 children and there was more then enough space for all of our gear and for the kidos to move around,
Kelowna is the regional health centre for southern BC so not all trips are for business or pleasure. Some are for health. Those are stressful times and it is nice that one of the stresses does not have to be the type of accommodation you use while away from home. The Best Western in Kelowna has a decent restaurant and pub on site, serves a hot buffet breakfast until 10 am and has a wonderful flower garden that you can enjoy from the courtyard. The bed was comfortable and the room was clean. We regularly use the Best Western in Kelowna because we can count on consistent good service.
Friendliest Staff ever!!! Not one or two but every single staff member at this hotel was friendly, happy and helpful. Breakfast staff, cleaning staff and check in and out staff were all amazingly pleasing to deal with. This makes a trip so much nicer and am still in shock over just how nice they all were. Definitely recommend this hotel to anyone who cares about being treated as more than a customer.
Stayed at this hotel while travelling through the Okanagan. Just one night and it was over a long weekend so the hotel was pretty full but we enjoyed it just the same. The pool and spa looked lovely although we didn't try them... they were chock full all the time! There's a wellness spa here too which looked nice but it wasn't open over the weekend of our visit. Staff were very friendly and helpful, checkin was fast and easy, and our room was very clean and well appointed as well as spacious. The floor to ceiling windows/doors on one end mean the room was lovely and light. The comp breakfast here is worthwhile too with fresh fruits, toasts, bagels, pastries, sausages, eggs, omelettes, oatmeal, waffles, juices etc., a very decent spread for a free breakfast. We both slept well in a comfortable bed until the fire alarm woke us around 6am, but hey, at least we know it works. (It was a false alarm with some dope burning toast or something in their room.) Overall, I'd definitely stay here again, and would recommend this hotel to anyone passing through the delightful town of Kelowna.
This hotel had everything we needed. Comfy rooms, great breakfast and close to a variety of places to go. We used the pool as well as the hot tub. Breakfast has an assortment of everything and they tried their best to keep it full at all times even though large groups were staying at the hotel.I would definitely stay again.
The BW was clean and more than basic. We were only on the second floor, but we had a view of the courtyard which is beautifully manicured. The breakfast is awesome, with a good selection of eggs/bacon/sausage/breads,etc. The room provided a hair dryer, magnified mirror (yay), robes and even had slippers. Our delayed 4:00 check in was compensated, which was appreciated. I would stay again. Assistance with wine tours and taxi's etc., were all good.
This is a very nice Best Western. We arrived on a busy weekend when the hotel was fully booked. Nonetheless we had no trouble finding free parking in the lot, checking in with the friendly, efficient front desk, or locating the many amenities, which include a pool and jacuzzi, a spa,and a fitness room on the first floor. There is free breakfast in a largish area near the front desk and a grill restaurant across from the front door. The room key card allows access to guest floors, which are quiet and clean. Our room included two comfortable queen size beds, robes, a mini refrigerator, an excellent TV, good desk space, a balcony,and a view of the internal green garden space within the hot property. There are ice machines on the floors too. It was a very pleasant one night stay.
We stayed at The Best Western Plus in April for a ball tournament after having stayed at the Holiday Inn Express across the street last Summer. During that stay, we often found ourselves in the Best Western Pub in the evenings, so we knew that the Best Western was where we would like to stay as a team next time we had a tournament in Kelowna. We found out that many other teams/groups had the same idea. The hotel was smokin' busy. If you're offended by boys playing hockey in the hallways some noise due to a bunch of people being in the same place at the same time, this hotel might not be for you. However, if you can handle a little mayhem, and you like a decent quality breakfast, clean, comfortable rooms and excellent service at a decent price, then I think you'll like the Best Western Plus.
We had a great stay here! The facility is up to date, well cared for and a pleasure to stay in. The Business Center was very much appreciated as was the staff's help in doing some urgent business. A great map of Kelowna was available as was all the help getting around Kelowna we needed. The breakfast bar was very good with a great variety of food. The Cornerstone Grill across the entranceway was very welcoming, had good food and we enjoyed our meal very much. A good job considering it had just opened.
Excellent staff. Service is impeccable. Clean lobby, well set up for seniors with handicap parking spaces. Very good security throughout. Tower rooftop needs work. Right on a major route on Hgwy 97A. Recommended
We stayed @ this hotel over the Mother's Day weekend. It was very clean, nicely furnished and updated. We had a ground level room with a patio in the courtyard wich was very nice since we had family come to visit us. I would definately recommend this hotel to anyone staying in the area.
We had a really nice room on the 2nd floor of the original section. Clean as they can be and nothing out of place. Staff were very friendly and the breakfast staff very attentive. Good quality breakfast included.
Room: The shower is in the bath and a shower curtain is used. Two things which I personally don't like. Our family members room was not cleaned properly when they arrived. Our room was also not cleaned properly on the second day of our stay. Breakfast: is free / average selection. There is free WiFi and there are 2 restaurants opposite the hotel which is convenient. There wasn't any noise at night, so we could sleep well. There is also a nice basic gym on the premises.
Our group had a choice of two hotels and most chose this Best Western. They have a great breakfast included and the hotel is clean, conveniently located and has ample parking available, which was key as our group was on a car tour. The only negative was being placed on the second floor. The only way to access your room is either by a handicapped elevator which is so small that the luggage trolley filled it and which is unbelievably slow. In fact, an employee had to go upstairs and bring the elevator down to the lobby as it was stuck when we arrived. You can also, I discovered, take the main elevators to the convention floor and then take 14 steps back down to get to the 2nd floor. Leaving the second floor involves either climbing those 14 stairs and taking the elevator from the convention floor, or walking down 21 steps or, the handicapped elevator experience. Not good for elderly with mobility issues. Staff should ask guests before placing them on that floor.
Have stayed at the best western plus in kelowna several times, excellent helpful staff, beautiful grounds, close to bike paths and walking trails, - now enhanced with multiple options for charging electric vehicles, including a tesla supercharger
I was very impressed withhow quiet the rooms are - and the street noise was barely perceptible from our room! The garden area is lovely with tables outside and we took advantage each morning of this great spot to have the second cup of coffee and peruse the paper. they have a wonderful hot breakfast and great staff that keep up with the people coming through the lineup, of course the waffle maker is a big hit! \\One of the very friendly staff came over to check on us and asked what else we would like to see on their already extensive buffet. \\My suggestion is to have diabetic friendly items, like whole wheat english muffins and plain yogurt with a side of nuts and raisins to mix in. How nicce to even be asked! I have enjoyed this hotel a few years ago and with the room reno's it;s even better!
Good location! Very convenient as there were various types of stores and restaurants around. Very close to different parks as well. Most importantly, the staff were not only friendly to us but also friendly to my dog which made my trip extra happy!
This may be the best Best Western I've stayed at. It's updated and very clean. It's kind of all I really need out of a BW. But the located was awesome - right in the middle of Kelowna. Location: Central Kelowna Close to: Shopping mall, Movie theaters, Restaurants, Entertainment. Rooms: Very nice, clean, and modern. The beds were very comfortable. Comes with almost everything you might need. My room didn't have a safe though but it wasn't a big deal. Pluses: Free Wifi Free Buffet Breakfast Free Parking Hot Tub/Pool Fitness Center - was pretty decent. Cardio machines, cable machines, and free weights to 50lbs. Value: It's near the cheapest in town. It really has all you need so I wouldn't pay more money for something else. Would stay here again.
For a 'smaller' sized city, Kelowna has 'big' city traffic on its main highway through town. Relief from the pressures of the traffic was provided by the Best Western Hotel which is just off that busy highway. We did not hear any traffic noise, instead it was the pleasant noise of children enjoying the pool and it water slide. As elderly people, we enjoyed the enthusiasm of children. We recommend this place for those who enjoy ' life '.
the staff were great, it was our 50th anniversary when we checked in (had reserved in advance) and the staff had chocolates and card for us. We did not like the first room offered and had to wait a few hours to get in next room (not a problem we only live a mile away and were staying because of floor being replaced at home) when we got to room later there was a beautiful tray with chocolate covered strawberries. The toaster did not work properly and someone brought us another one right away. the only problem was the toilets are TOO LOW, The breakfast is great with lots of variety. We stay at Best Western often when we travel and this is the nicest one we have stayed in.
We stayed here with two kids for 3 nights. For the price of this hotel I really cant complain. The rooms were very large and very clean. I see that best Best Western has really upped their game with these Plus hotels. I will be back when I visit Kelowna again. The free breakfast is average but more than adequate. The kids loved the waffle machine. This hotel is great if you are travelling with kids, they also have pool.
We came for two nights. Wanted to stay closer to town but nothing was available, Settled for this hotel because it boasted of a full hot breakfast -- which it did have. The first morning it was PACKED couldn't find a seat, hot line was out of both kinds of eggs for a good 10 minutes.....but with some patience we ate a full, hot breakfast. Second morning (Sun) we went down at 7:30 still crowded, still out of 1 kind of eggs -- they brought some out within about 5 minutes, but I heard someone report the bacon had run out. Staff was all friendly and working hard. Could hear neighbors showers loud and clear both mornings. For the $$ we spent we will either stay downtown or find something less expensive in this part of town next time.
Stayed during the Canada Day long weekend heading back from Banff. This was one of the only places available, and was reasonably priced. Breakfast was included, big basic room, and easy to get to. For families or travellers on a budget this is a good hotel chain to use. BCAA members get better rates and I think they have a points program too. This was my first stay with hotel brand.
When we visit Kelowna as tourists or when we need to be there for medical appointments or aiport connections - we love to stay here. The staff is excellent, the rooms (especially the tower rooms) make us feel pampered. And - the on site Bar offers great choices. Will continue to return.
This was my first time at this BW and it did not disappoint. It was right across the street from where I had to work. Very convenient. There is a Starbucks in the Safeway as well so morning coffee done. The breakfast here was very good. Fresh and hot and for hotel coffee, very good. My room was spacious, up to date and clean. The best part it was very quiet. I stayed in the tower on the 3rd floor. I did not get to use the pool or hot tub, but I will next time for sure.
We stayed at the Best Western for 3 nights in a two double bed deluxe room. Beds were super comfortable and the room and all the amenities you would need for a short stay. Bar fridge, jug, coffee maker, and large bathroom and storage room. The room was very spacious and clean. Free wifi is also available in this hotel. Staff and room service were very friendly and efficient. Free buffet breakfast is included and there is a wide variety for all tastes. Great coffee too! The outdoor spa was nice to sit in at the end of busy day and unwind. There are also vending machines located around the hotel that supply bits and pieces (drinks, panadol etc) that you may need.
Very central, clean, friendly staff....Awesome This hotel is great for pets as well. Love staying with the Best Western! Close to shopping and many restaurants. Very quiet, even in the middle of the city.
Everything at this hotel is at or near first class. Our only disappointments were old uncomfortable in-room chairs and the lack of chopped fruit at the breakfast. The high quality staff, comfortable bed, and quiet room make the rating of our stay: excellent.
This squeaky clean hotel is close to great eateries and shopping. The rooms are absolutely lovely with really well thought out floor plans....very nice surprise when you open the door and step into your room. The linens are gorgeous, crisp and beds super comfy. The nice surprise was a delicious breakfast free of charge.....you don't see something like that very often in this day and age of over pricing and gouging. A really super place to rest your head at the end of the day while visiting Kelowna.
We visited the cornerstone grill at the Best Western Kelowna on Saturday April 9th for lunch. We had the best service we had all weekend. The food was great and reasonably priced. I would definitely return.
Nice large rooms, most with nice views. One of the best hotel breakfasts around with a buffet with a decent selection. The staff are always friendly and helpful. Beds are very comfortable, especially if you prefer a softer bed. About a 10 minute drive to downtown, and 15 minutes to the airport.
Made the trip very much less stressful! Great location,nice comfy beds & great breakfast!! Front desk staff were absolutely Phenomenal in dispensing service and accommodating arrival & checkout time! Duly impressed with these folks!! Well done!
Stayed here twice recently due to very early, and very late flight, when going on vacation. Our choice of this hotel was partially due to their park and fly package, which allowed us to leave our car for several days. This is a large, well kept and clean hotel. The lobby is large, as are the two different rooms we stayed in. The tower room we ware given on our first stay was exceptional. Large, comfortable, with all the amenities you would expect. Our return visit was however slightly less than optimal, being given a room in the "conference" section, with 2nd floor access only be stair or very old freight elevator. Both rooms were however more than expected. One other quirk was that the hot tubs were outside, although the rather small pool was under cover. Staff were all very friendly and helpful, although there was a problem with scheduling a shuttle pick up at the airport on our return which was eventually resolved. One final note, the breakfast was very good, with a more than sufficient selection of hot and cold items. If not for the "quirks" we would have rated the hotel as excellent, but will definitely stay there again.
We were very impressed with both the room and staff at this hotel. Upon checking in we were given a treat bag for our dog with a tennis ball and nummy treats. The housekeeper stopped to say hello to our dog as we were opening the room door. The room had the perfect finishes for cleaning after pets and didn't have that overly air freshened smell so many pet hotels have. Our room opened onto a patio and courtyard so Sam could play on the grass. The hot breakfast was good, overall a great value and welcoming place.
Very happily surprised with the quality of the hotel. Large layout so check the site map so you know where your room is. Otherwise great facility, one of the best breakfasts we've encountered. Great shuttle service
Another great stay at best Western the hotel is clean the staff is friendly and the rooms are clean. I would suggest you check out the best western chain I have stayed at many and most are up to the standard I expect from the chain.
Traveled to Kelowna for Easter weekend. Upon arrival we discovered that the hotel was full of kids at a sports tournament in town. Hesitant, we checked in. What a surprise to find that the hotel did not feel full at all. Even at breakfast, the food was promptly refilled, there were lots of chairs and space. Other than one evening when the teams had a group barbeque in the breakfast area, we never heard or experienced any rush, noise or confusion. Highly recommend this hotel and staff!
My boyfriend and I had taken a trip out to Abbotsford for a cousins wedding this past fall and on our way back decided to swing by Kelowna for a few days and spend some quality, relaxing time together. We were new to the Kelowna area and were unsure of where to stay but after some digging online, decided that the Best Western Plus was a good fit for us price-wise, location-wise, and for the type of room we were looking for. I have to say that we were definitely not disappointed! The room was absolutely stunning! We had a king bed, small kitchenette and balcony (granted the balcony overlooked a parking lot but it wasn't an issue for us). Because we were staying for several days, the kitchenette was extremely beneficial for us and we got great use out of it. It even included some dishes, utensils, glassware, etc! The bathroom was beautiful and the vanity was perfect for me to do my makeup and hair every morning. We used the hot tub every night we were there and enjoyed every second of it. Most nights we ended up having one of the two hot tubs completely to ourselves which was extremely nice. The hot, complimentary breakfast was to die for! We skipped the first morning we were there because we were not aware of how big of a spread there was. However the next morning we were very hungry and decided to try it and we did not hesitate to go back every remaining morning on our stay. The hotel was very quiet, clean, and extremely comfortable and relaxing. Would definitely stay here again if we should find ourselves back in Kelowna!!
great accommodations, loved the pool. Had fantastic service and the breakfast was good too. We had a bit of a problem with the noise level above us and in the hallway when the kids were going to sleep, but we made it work. Our room was on the first level of the courtyard and it was a perfect place to let the kids run around and let off some steam. We also highly recommend the visit to the kangaroo farm in winfield and the H2O centre.
We were 3 couples participating in a sporting event. We chose a suite so we could host the other 2 couples for meals and socializing. Perfect set-up: living area with round table and plenty of seating next to small but efficient kitchen and washroom. The bedroom had sliding doors opening to a balcony overlooking a courtyard that included two outdoor whirlpools (which we used liberally to soothe our aching muscles). It was quiet and comfortable. Our recently renovated and modestly-priced accommodation included full breakfast and use of pool and other amenities. Bathrobes and slippers provided. Just right for our needs.
I have to say that this is the best pet friendly hotel I have ever stayed at. It is well thought out. The pet rooms are on ground floor with patio doors which lead off to a grassy area. Just the best layout ever. No carpet to get smelly. Beds are comfortable. Everything is clean. Good size. Just wish I could take it with me for the rest of my trip!
Which is about the worst thing I can say about this place. This is a wonderful hotel with kind courteous staff, clean rooms and a nice layout. It is a quadrangle design with a nice, large grassy courtyard with bbq in the middle of the 4 sides. This is an old building with recent upgrades. Its evident to me that there is some pride in the ownership of this place. The pool and dining area looks like a very recent multi-million$ upgrade. The pool is large with two outdoor hot tubs. Best part of this hotel is the price includes a really nice, full breakfast with DIY waffles. That alone saves our family $30-40 a day. Tips: you can park all around the building and enter with your key card. So you can park right near your room. If you get ONE new key, it seems to disable the rest of the keys. Also, there is a family of ground hogs that live under the white metal storage bin at the corner of the property.
Good basic accommodations, clean pleasant room, friendly staff, ample parking, close to entrances, descent coffee and coffeemaker in room, wifi sufficient. Breakfast included, nice touch, although it's always the same, some variety on the hot buffet items would be really nice.
My stay Kelowna was very nice our room was very clean,beds were very nice even had a thick quilt on it , lots of pillows to choose from soft to firm ones. the hotel was easy to find on the highway. They have a Buffet Breakfast very good food lots of variety.We have stayed here before and will come back again.Recomend to anyone.
I arrived late and was greeted by two staff members behind the front desk. I was quickly checked in. My room was spacious, stylish and very comfortable. The bed was very comfortable! I had a great sleep, and I'm a light and picky sleeper. The free breakfast was excellent with lots of room to sit. Best hotel coffee I've ever had!
Was only here for one night. First time here. The front desk staff were friendly and polite. The breakfast buffet was excellent. The location is easy to get to. I was in a 2 queen bed room, the room was huge, all furniture was modern, tv was flat screen, wifi was good, plus they do have a wired internet connection which I prefer. The hotel from the outside has a weird look, you would never know it was a decent hotel from looking at it. They do have electric car plug in stations - so kudos on this point, yet the problem is the day I was there, most of the stalls that had the plugins were filled by trucks. It would be nice to make these stalls reserved only for electric cars. Otherwise the hotel is worth the money, would recommend the hotel to others.
My latest family gathering in Kelowna was last week and I am sure glad I stayed at this property. I find it hard to complain about anything. The staff were great, the check-in was quick and efficient and the room given was in a quiet area, the complementary breakfast was more than statifying to my morning needs. One of the best experiences of my two day stay was the swimming pool, the hot tub and having a relaxing massage at the Wellness Spa. My room had a very comfortable bed, but it's not the most comfortable bed. That can only be said for the beds at the Calgary delta airport hotel. But their beds are in the top three in my books. We ate and drank at the attached pub, socialized in our rooms, used the free wifi, TV, fridge and free local phone calls. If I can find just one complaint it would the repeated banging noise - not sure from where - that woke me up Friday morning much too early. Otherwise, my stay there with relatives, and made some new friends, was very relaxing and enjoyable. Thank you for the beautiful memories!
I had to go to the hospital for surgery and of all the things that I had to worry about for that trip my hotel needs were not one of them. Everything went super smoothly. plus, if you're lucky, there's a front desk employee with an Australian accent and it's pretty snazzy.
Nice hotel which is centrally located. Great courtyard with hot tubs and an indoor pool. The gym is very nice and the hotel is walking distance to a number of great restaurants. great access onto highway and minutes to downtown.
Many thanks to each member of the staff at the Kelowna Best Western Hotel and Suites for accommodating with extra care and consideration our party needing 3 rooms for 3 nights, for after-surgery support for a newcomer to the country just learning English. We appreciated the helpful attention, friendliness, cleanliness, safety and comfort of the hotel, and the great view.
Stayed there for couple of nights in Feb 2016, while family vacation in the city. We found excellent locations, services, the building is just beside the main highway 97, but the whole building is sound proof, the guest rooms furniture, bed, mattresses were excellent. We really enjoyed our stay in there.
The getaway was for our wedding anniversary and the stay was a great experience. The room was excellent and staff were really nice. The hotel went the extra mile with complimentary cheesecake in our room to celebrate our special day.
We had a great stay at this hotel. Our room was really comfortable. We stayed here for three nights while we skied at Big White. Got a ski and stay package which was a really good deal! We enjoyed the outdoor hot tubs apres ski, and also enjoyed the hot breakfast that was included. I would highly recommend staying here on your next trip to the area. Everything was great!
Nice clean modern hotel, pleasant helpful staff, and gorgeous pool and hot tub ammenities. Bed was comfortable, and room was spacious. Full hot breakfast was excellent and the breakfast area was beautiful. The value of the breakfast provided was the decision factor in our staying at this hotel.
We rented two rooms for my family of four. The rooms had a recent modern upgrade tastefully done. Beds were very comfortable, wifi was very good. All the staff went out of their way to say hello. Breakfast was ok, bacon, sometimes sausage, pastries, scrabbled eggs, etc. A couple times they ran out of coffee and once the eggs were cold but I would stay here again.
We stayed here instead of with family and we were instantly impressed. Friendly service at the counter; clean, contemporary lobby. Nice, large comfortable room with our own balcony and they are definitely making an effort to recycle and cut wasted energy. They also have one of the biggest breakfast rooms I've ever experienced. Great food, of course. Bonus points for having TESLA charging stations. I can see why the Best Western Plus Kelowna Hotel and Suites has won so many awards!
While the hotel might look at bit tired on the outside, don't let that stop you from staying here. The interior renos are really nice, and the room was clean, quiet, comfortable and secure. The free breakfast had a large variety including hot items and waffles. The hot tubs are outside and really small so we didn't use them. Great value and very friendly.
Nothing to complain about. The staff helped me get the perfect room for my needs and fulfilled any small requests I had. The rooms are clean and comfortable with all the amenities needed. The free bre.akfast was also a nice bonus and was definitely adequate.
Rooms were clean and beds comfortable. The hotels staff are friendly, and the hotel is an easy drive from all areas of interest in the area. Breakfast was great, with good choices. Internet worked great, and the television worked good. I used the exercise room, and it was adequate for a good cardio workout.
Our team of Ringette players was attending the Sweetheart tournament in Kelowna and stayed at the Best Western. Right from the start the staff was friendly and accommodating. They gave us a call shortly after arrival to ensure everything was okay. The breakfast was included in the price and had a lot of options. We were allowed to use the breakfast area for team lunches and suppers which was greatly appreciated. The hotel also allowed us a late checkout which fit our schedule and made our last day their much more enjoyable. I received many compliments for picking this hotel from the team. Great place, highly recommended.
I have stayed here a few times and have consistently received great service. Close to shopping and the airport is a bonus and they have now taken over ownership of the adjacent restaurant and expect great changes over the next while. Fitness and pool are great with outdoor hot tubs are a bonus.
Hotel is clean and in a great location,first i was a little annoyed with the staff, as the receptionist took a phone call right in the middle of my check in and interrupted my check in, but the staff step it up as I had some trouble with my room and within seconds we had a new room. Very good. The lobby turned in to a YMCA hall on Saturday night, and the Lobby was littered with pizza boxes and other food items, also the breakfast buffet was a little chaotic in the morning, but the food was decent and gluten and dairy free options are available upon request. The Spa located at the Hotel was closed Sunday which was a big disappointment.
A good travel hotel with decent amenities well situated for people heading northeast toward Lake Country, Vernon, the airport or Predator Ridge/Crystal Lodge. Decent breakfast included in price. Rooms are well appointed, staff is efficient and friendly
Great hotel. Very nice spacious rooms with robe and slippers. Pool is salt water which is a huge bonus. Complimentary breakfast and paper. This hotel is in an ideal location with many restaurants and shopping you can walk to. Very desirable location.
I rented a suite room which has a small full kitchen, living room area, and separate bedroom. Easy to cook your own meals if you want. Discounts lift tickets available for Big White when bought as a room package deal. Several restaurants and shopping within walking distance. Great pool and outdoor hot tub. Full hot breakfast buffet included which has many options to keep the whole family happy.
This hotel is a great place to stay for business and pleasure. Close to shopping and restaurants. They offer a complimentary breakfast with hot and cold choices, something to please everyone. Great rooms with a large variety of styles to choose from.
This place is locally owned and operated. It is clean and the people working there are very nice. They gave me a breakfast bag in the morning and made sure my experience was good. I will be staying here again next time in town. It is close to some really great restaurants. Prices are also great.
We stayed here before flying out the next morning and it was perfect for our family of four. Friendly staff that were very helpful, great breakfast choices and free shuttle service to the airport. The free shuttle service to the airport was very helpful, but just know that you need to book in advance!
I have reviewed this hotel before but it continues to be a great place to stay, top rate customer service, extremely clean and comfortable rooms, indoor pools, good quality free wi-fi and free breakfast. I always enjoy my stay at this hotel it is totally predictable in a very good way. They are currently doing some renos in the tower but it had no effect ob my stay what so every. Be careful of the lounge food but that's another review.
Recently stayed at Best Western for 2 nights while visiting my brother at UBC. Not much to write about. Check in was quick. Room service the first night was great they took my order and delivered very fast-happy. The bed was not the most comfortable - maybe it was jet lag! Was surprised at the "self clean-up" during breakfast that was a first for me.
Thompson Okanagan Wine and Dine 2016 experience. Had occasion to dine at the Cornerstone Stone Grill as part of this annual event. Reserved a table for eight sophisticated senior adults. The table that was assigned was cover with brown paper and had coloring crayons on it. This should have been the first clue. Nevertheless, we joked about it. The food presentation was very nice and most entrees were liked. On two servings the potatoes were cold even after re-ordering. The deserts came with huge soup spoons, we kind of chuckled about it, and later found out that the dishwasher person got up set and threw out all the small spoons and forks. Kinda funny. The overall experience wasn't worth the money (slow Service), although we did leave an appropriate tip because the girl from the bar next door that came to help had great personality.
it is in the centre of town so everything is almost in a close 5 minute walking distance. the breakfast was the best I've had at a hotel. it seems like its an actual restaurant. there is rooms that are expensive and really nice but others are cheap and affordable and still pretty nice
We were very pleasantly surprised. Best Western isn't a chain that we usually consider (Hampton Inns are our preferred hotel). We stayed for two nights on each end of a ski vacation. After we left the first day, I told the front desk how much I enjoyed our room. When we returned, they had arranged for us to be in same room in the tower!
Great location close to airport, stay 1 night and get 1 week free parking, free shuttle to airport, breakfast 'to go' in a bag as our shuttle was at 4:20 a.m. also very comfy beds, definitely recommend this hotel
This hotel has changed in the last 8 years lots of upgrades, enjoyed the clean and spacious room, my daughter and husband enjoyed the pool and the hot tub which was located outside, it was snowing, it was a new adventure for my daughter, the breakfast was great with a lot of fresh fruit
The hotel is located near plenty of restaurants and shopping. Parking is free and no issues finding a spot. Check in was easy and the staff very knowledgeable and friendly. Hotel room was clean, spacious and has everything you would expect. However, the fan was a bit noisy at times but not a major issue. The free breakfast was very good and has a great selection of hot and cold option's. I would return again but would request a room with a quiet fan/heating system.
Nice rooms, great pool and hot tubs, great breakfast buffet. comfy beds but pillows suck bring your own, would have scored perfectly if not for them, staff was very friendly, we loved it and will be back again and again.
Front desk staff pleasant. Room heating system too noisy. There should be some staff supervision over children who have training pants or otherwise not toilet trained using hot tubs. Food at included breakfast should be kept hotter.
Rooms were spacious and clean. Comfortable beds. Staff friendly and eager to make our stay comfortable. Our flight was rerouted to Kelowna and needed a place to stay for the night. I wanted a place close to the Greyhound Station. At the airport there is a shuttle booth. Ask for shuttle to Best Western Plus, waited 20 minutes. Shuttle was complimentary . When we arrived we were told complementary hot breakfast served for each of us (2). Cost of room was $130.00 a night, saved at least $20.00 for cab. $30.00 for breakfasts and the Greyhound station was next door, which would have cost $20.00 if we stayed downtown. Great restaurant attached called the Italian Table. Definitely stay there again.
This hotel is a great location. and has an awesome hot breakfast. The rooms are clean Its near lots of restaurants and shopping. The beds/pillows are very comfy. They also have great smelling bathroom products.
The hotel was clean, friendly staff. The complimentary breakfast was a nice surprise, with fresh fruit and all your other breakfast needs. And you make your own waffles, so you know they're hot!! It's within walking distance to lots of very good restaurants, Cactus Club, Montana's to name a few
Nice room in the tower. Great comfortable beds. Great staff from the front desk to cleaning. I used the fitness center and there was a small issue which maintenance was on top of within minutes. Just great service. An included breakfast was OK, not great and could be improved upon. A good start for the day regardless. Very good place to stay.
Stayed at the Best Western this weekend while in Kelowna for shopping. I am a bit of a germophobe and finding even a hair in the bathtub of a hotel is enough to turn me off. Our hotel room was spotless. Everything was very clean and quiet. I have no complaints. A little disappointed that no one told us about their free breakfast. We ended up checking out early to go to Denny's. At least now we know for next time