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Best Western Plus Kelowna Hotel & Suites, Kelowna

2402 Highway 97 N, V1X 4J1, Kelowna, Canada - See on a map
Best Western Plus Kelowna Hotel & Suites - Enjoy our beautiful courtyard during your stay. The Best Western Plus Kelowna Hotel & Suites is ideally located in the center of Kelowna. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Located just ten minutes from championship golf courses, breathtaking beaches, museums, sports and more. The Best Western Plus Kelowna Hotel & Suites offers environmentally friendly lodging, a great central location with optimum value in premium guest rooms and hotel amenities. Flying in? Call the hotel to reserve your complimentary airport shuttle 12 hours in advance of your arrival. Just outside this remarkable Kelowna hotel, guests will find a variety of things to experience while in town, with wineries, beaches, cultural districts, museums, sporting tournaments and endless outdoor adventure just minutes away. If you are traveling with your family pet, please contact the hotel directly to ensure we have a pet room available. Other amenities at this Kelowna hotel include a daily complimentary Grab-and-Go breakfast buffet, sports pub, wellness spa, an indoor heated saltwater pool, outdoor hot tub, and a fitness facility. The Best Western Plus Kelowna Hotel & Suites is also a leader in sustainability and has four Green Key Designations, making it Sustainability Leader of the year and carbon neutral certified. Guests arriving in Kelowna for business travel will appreciate our on-site business services. Close in proximity to the Landmark Technology Centre and Landmark II, the Kelowna Innovation Centre, University of British Columbia Okanagan, the downtown Kelowna Business community in addition to the Orchard Park Shopping Centre allows efficiency in transportation to and from our Kelowna hotel. If you're looking for conference and special event space, our own meeting and banquet facility offers 6,000 square feet of space including a 2,000 square feet rooftop terrace with spectacular views. We are here to assist you with all your meeting and event requirements. Make your next trip to Kelowna unforgettable. Book a stay and save today with the Best Western Plus Kelowna Hotel & Suites.

Best Western Plus

Kelowna Hotel & Suites

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Hotel advantages

  • Catering Services
    Catering Services
  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Indoor pool
    Indoor pool
  • Airport shuttle
    Airport shuttle
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Massage services
    Massage services
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
GreenLeader Gold
 
Travelers Choice 2022
 
Travelers_Choice 2020
 
based on 1645 guest reviews
NOTE ISSUED
Excellent
947
Very Good
520
Average
103
Poor
38
Terrible
37
REFER TO NOTICE
Business Business
360
Couples Couples
458
Family Family
496
Friends getaway Friends getaway
118
Solo travel Solo travel
49
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Older, noisy, won't be back"

2
Art D, Surrey, Canada 15/05/2022

Booked three nights, got a room on the first floor just off the lobby. Older hotel so could hear everything in the rooms beside and above and outside the patio doors. Tile floor in the room was sticky; Shower head came apart when touched; bathroom sink water was scalding hot or cold. Upon check-in were advised room wouldn't be cleaned unless we specifically asked for it prior to 10am.

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Hello and thank you for your review, I am sorry that al was not as you had hoped for this time, I will of course follow up with the teams involved. As with many hotels these days, we do not offer standard daily room cleaning so we don't have to enter rooms with guests in the rooms. However, we wil always clean rooms every day upon request !. I hope that we may have the chance to prove our levels of service and cleanliness to you again in the future. Stephen

"Loved Our Stay"

5
Michelle008_800, Tavistock, Canada 09/05/2022

My husband and I stayed here while exploring Kelowna. The breakfast was one of the best we have had at a Best Western. The people running it were very efficient and did a great job. The front desk staff was so wonderful and friendly. Our room was spotless and we even had robes for us. We stayed in the tower with a great view from our room and loved it. The courtyard was huge with 2 BBQ,s and 2 outdoor hot tubs. I would definitely recommend this hotel. It's perfect.

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you very much for your review, we always appreciate it when you let us know that you had the best of stays and are grateful that you spent the time to tell us and the world. Thank you again, we hope to see you again soon. Stephen.

"Highly recommend"

5
Vicky K, Canada 25/04/2022

We stayed at this hotel twice, 5 days each. I love the fact that the pool and hot tub is in the middle of the courtyard. I love the balconies and family friendly atmosphere. The parking lot surrounds the building, you can leave your car close to the room - it is very convenient! The breakfast area was always clean and well stocked. The rooms are clean, housekeeping stuff is very polite and helpful. We will definitely come again!

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you very much of your super review. It's always rewarding to know. when we have succeeded in giving the type of stay and service that you had hoped of, if not better ! I hope that this means you will be back with us when next in Kelowna and t that you'll make the Best Western Plus your home way from home when you do ! Stephen

"One o the best Best Western Plus hotels"

5
sbohra, Fort McMurray, Canada 21/04/2022

Excellent facility, great value for money, cheerful staff. I would highly recommend this hotel to all whether you are on a business trip or leisure. Great for families who would like to enjoy their own food as the kitchens attached to the rooms are fantastic.

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you so very much for that wonderful review, you are very kind and it will quite honestly make all of our cheery and friendly staff here at the Best Western Plus in Kelowna be so happy and proud that you appreciated them! I hope that this means we will see you all back again in the near future, we cant wait! Thank you for taking the time to tell us . Stephen.

"good times"

5
User 17/04/2022

love this hotel - stayed on the 6th floor - great city views - and the staff are great - really know how to take care of their guests - only downside is its not on the water - other than that its almost the perfect place to stay.

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thanks for your lovely reviews, seems like you had a great time even if missing the water. We are but a 5 minute drive away so please don't feel too bad ! Stephen See you soon I hope .

"Best ever"

5
fishonsj, Vancouver, Canada 15/04/2022

Clean well maintained and exceptional staffing including continental buffet style breakfast poool and hot tubs clean and maintained on site spa and an excellent pub restaurant located on the property across from lobby entrance

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you , so very much for that really wonderful review, they mean the world to all of us here at the Best Western Plus in Kelowna, the heart of the exceptional Okanagan! Thank you , I hope we see you back again soon. Stephen

"Rude front desk people"

1
User 05/04/2022

Non existent customer service. Had such a bad problem we decided to leave after hanging out there for an hour and half without the problem being fixed. Front desk ladies told us in no uncertain terms, to go fly a kite. Worst hotel visit in 35 years of travelling.

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Wow, I am so sorry to read about your recent experience with us . This is too awful for words if this truly is the case, which I hope it isn't as we pride ourselves on giving the most friendly service anywhere in the City. I would love to find out more and as these surveys are almost anonymous, I cant see who you are. if you would like to give me a call on 250 860 1212 if you have time, I will listen and do my best to get to the bottom of this. As I say this is the most unpleasant of reading and so exceptional that I would love to get this sorted out. Many thanks and again apologies. Stephen

"Great Room"

5
User 03/04/2022

I stayed on the 7th floor of the tower. Nice balcony with a great view of the city. The staff was very helpful in providing some info on what I might enjoy doing in the city. I received a coupon for a free drink at the restaurant onsite as well as a 15% discount on meals. Great deal.

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you very much for such a nice and positive review, we always appreciate those especially in these strange times in which we live. I'm glad that you enjoyed not only the City of Kelowna, but also the perks in our 97 Street Pub. You're welcome and I hope that we see you back at the Best Western Plus next time that you're in the Okanagan! Stephen

"A Great Visit!"

5
User 03/04/2022

My family had a great stay at this hotel. The location is central so close to many restaurants and activities. Friendly staff, clean, great amenities and incredible buffet style breakfast. We had many activities planned on our trip and enjoyed going back to the hotel for rest between them. It felt like home.

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you very much for your super review, so happy that you had such a great time all starting with a wonderful breakfast! I hope that we see you all again at the Best Western Plus ( aka "home"!) next time you are in Kelowna. Stephen.

"Great stay"

4
User 26/03/2022

A bit pricey at $229 compared to other econo hotels but, far better than a lesser priced hotel. Evening desk staff was rather cold and unapproachable and the day front desk staff was super friendly. Great location

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thankk you for your review, I am glad that you had a good stay with us. We are not really considered an economy hotel as such, but we are happy that you had a good time. I am sorry about the evening not living up to the day time desk service, we can work on that ! As the airlines say "prices may vary", so always check our website for the best deals, there are many to be had ! Thank you Stephen

"Fantastic Hotel"

5
Robert033, British Columbia 26/03/2022

Have always stayed at Best Western hotels. This particular one in Kelowna is great. Very clean rooms, the staff are great, really good breakfast in the morning included in the price of your room. It is centrally located and lots of parking. We have recommended this hotel to family and friends and will continue to stay at Best Western Plus while visiting Kelowna

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you so much for your wonderfully positive and very kind review, when or teams read these it really does give them a boost as they all work so very hard to give you the service that you hope for and expect! We appreciate your recommendation too! I hope that means that we will see you again very soon! Many thanks, Stephen .

"Got discriminated at the restaurant"

2
unevskaya, Kelowna, Canada 24/03/2022

The waitress at the restaurant didn't let my friends in because they didn't have the vip pass. She told me I have an attitude and I am annoying. Overall experience at the hotel was nice, staff was friendly but my room wasn't clean (because of “covid”?) how stupid!

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
I am sorry that you frly disciminated against.Thiis certainly not the case at all; as I have respnded to you in the many forums that you have used to share this with us ! We dont actually operate anything like a VIP pass, I assume that you are talking about a vaccine check and "passport"? To be clear, as per local BC Provincial madates still in operation at this time, we are obliged to ask to see ID and a proof of vaccination , without these, we are not permitted to allow customers into the pub. It is very much beyond our control and is meant to protect the many people who comply. Along with that , as I am sure you know, this is not required in the main hotel! I am sorry if you felt your room was not as clean as it should have been, that has nothing to do with Covid and we will follow up with the teams who clean our rooms, so that we can prevent this drop from our normal standards from happening again. Hopefully we wil be free from these mandates soon, however until that time we will enforce them as we are required to do so. Many thanks again. Stephen

"Great hotel with pool and hot breakfast"

5
User 21/03/2022

Family trip.. courtyard and rooms with access to it is great. Hot Breakfast was delicious and served in a huge glass room that let in lots of natural light eating on cloudy days .Indoor Pool and outdoor hot tub was nice to use especially at night time

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for your wonderful and kind review after your recent say with us at the Best Western Plus in beautiful Kelowna. It is alway gratifying to know that you had such a great time , youre right the atrium next to the pool where we serve breakast is gorgeous ! Thank you again for your comments, I hope that means that we will see you all again soon, perhaps when the sun is really shining this time ! Stephen.

"Just a BIG name"

2
User 06/03/2022

Just a big name comes with a big bill. Some of the very basics were missing, no microwave in the room, I was told to go to the lobby to heat my food. I had multiple items so going from my room down to the lobby and back multiple times was such a hassle and food kept getting cold. The WiFi sucked. I was told come down to the lobby or restart your device. How many times should I have to restart my device? Going to the lobby is no as I am on a video call, or just want to watch a movie as the choice of channels was very limited. Not clean, understaffed,

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for your review, I don't like to read ones like this, but I'd rather know about your issues than sit in the dark. Firstly I am sorry about the internet issues that you experienced during your stay with us in Kelowna. This is really odd as our internet is state of the art and usually speedy. We did not have another comment of late, but if I could know which room you stayed in as well as the device that you were trying to connect to, I will surely have any problems found and rectified,. This never happens and i am sorry it appears to have been a problem in your case. I do not know your actual name, so if you could call me on 250 860 1212, i can find out some more information for you, albeit after the fact. The same goes for your room, I'd love to know which room type you booked, as only our kitchen suites have microwaves in them as the norm. if that was our mistake in either allocating you an incorrect room or it was indeed missing i am sorry once again. The more I know the better I can make sure we don't repeat any errors again. Thank you again for letting us know, i do hope that we can make you feel confident enough to try us again at the Best Western Plus in Kelowna on your next visit. I look forward to hearing from you . Stephen.

"Nice facility, clean, good location for shopping."

5
Footprints251440, Vancouver Island, Canada 28/02/2022

Enjoyed our stay in BW+ Kelowna, lovely tower room, clean and functional, friendly staff. Located near Orchard Park Mall, lots of shopping and restaurants nearby, including a pub attached to the hotel. We enjoyed our dinner there a couple of nights. No problems at all, great stay!

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank You very much for your positive and great to read, review! We love to get feedback, especially when good! I am so glad that you had a great time when with us at the BestWestern Plus in Kelowna, I hope that means we will see you again, whether for shopping or........visiting the pub! Thank you . Stephen

"Best western plus Kelowna"

5
User 03/02/2022

Great trip-clean hotel-breakfast was delicious-huge variety to choose from!! Front desk was super helpful and friendly-the pub attached had great service, the food was amazing!! Very highly recommended staying here you won't be disappointed!

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Jaypowell89 Thank you very much for such a great review and a lovely ringing endorsement of all we try to do here at the Best Western Plus in Kelowna! Your kind words mean the world to us , and we very much appreciate them. I hope that we see you all again soon. With grateful thanks, Stephen

"little k time"

5
babine4, Logan Lake, Canada 22/12/2021

awesome place to stay lots of room clean and hound dog friendly breakfast was great staff very friendly and helpful good lots of stores pub was great 3 minute walking distance to lots of stores . taxi's are out back of motel !!!

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
babine4: Thank you very much for your super review. It seems that you had a wonderful time and that means the world to us , so thank you for letting us know. I hope that means that we will see you again sometime soon in 2022. In the meantime Merry Christmas and all the best for a fantastic New Year! Stephen .

"definitely recommend!"

5
anonymousrevieww, Kamloops, Canada 17/12/2021

Rooms are spacious, very clean. Comfy bed and very quiet with the room facing the coutyard. Buffet breakfast was standard, not great but to be expected. I'll be staying at this hotel next time I am in town.

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you very much for your lovely and positive review. I am happy that you had such an enjoyable stay and we all look forward to welcoming you back when your travels next bring you to Kelowna! Thank you again, Stephen.

"Evacuee treated unfairly"

1
User 01/12/2021

Wow just wow I would never recommend this place to my worst enemy I was treated like crap an evacuee from Merritt who had a couple of Merritt locals over in his room and 4 days later to be kicked out and now nowhere to stay but either the shelter where it's full of drug addicts or the streets again disgusting

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Danny C : Thank you for your review, as you know there are always two sides to the story and rather than make it worse all I can say is that we have looked after many hundreds of evacuees because of Covid, then the fires and now the dreadful flooding . We always do our best to make sure we take the best care that we can wherever possible and whenever guests allow us to. We have many still with us and they are doing well and enjoying their stays in the worst possible circumstances due to Mother Nature. As I mentioned in your hotel guest review, I wish you the very best of luck in rebuilding your life and possibly your home. These are not the best of times and I, along with us all at the Best Western Plus in Kelowna hope that your situation gets back to a much better way of living and that you find some happiness once again in the future. Stephen.

"Reasonably priced, good restaurant, and easy to get to the airport"

5
User 17/11/2021

I needed to stay in Kelowna in order to catch an early plane out in the morning. This hotel was ideal. The room was reasonably priced, there is a nice restaurant with good food right next door, and thee is a shuttle that was on time and took me to the airport. Overall, a very positive experience.

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Nov2021customer: Thank you very much for your review, I am happy to see that we were able to take god care of all your needs this time including feeding you well and getting you to the airport in time ! I hope your trip was a success and that we at the Best Western Plus in Kelowna can be there to look after you again one day ! Thank you again,, Stephen .

"Beautiful location"

5
Douglas C, Penetanguishene, Canada 03/11/2021

Will return as soon as life allows! Excellent staff, location and amenities. Very good breakfast, especially during Covid with social distancing and cleanup. Good size bathroom in the room, very little toilet room at the pool would be my only complaint (I can live with it, lol)

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank You Douglas C for your great review, It always is a joy to tread when you have had such a god time with us at the Best Western Plus in Kelowna this time ! I hope that you are able to get back again as soon as life allows ! Thanks, see you soon. Stephen.

"Moving my Mom"

5
User 28/10/2021

The breakfast here has been great because it has carried us each day until about 3 pm. It sounds cheesy but it has been a real blessing to get us through these days of work. The staff have also been very accommodating and friendly as well. Great job, BW Team!

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Kathryngautier ( and your mom!) Thank you so much for your lovely review, not only is it wonderful to read and receive but it makes us all vet happy that we were able to help you through what sound like long tough days. It doesn't sound cheesy at all to me either ! If you ever have to be back, we will look forward to setting you up for success again with a super breakfast even in these odd Covid times; come back and see us soon! Stephen

"They have amazing staff"

5
SteveT134, Vancouver, Canada 07/10/2021

We have stayed in this hotel on many occasions. It has always been a positive experience. The rooms are clean, comfortable and fairly priced. What stands out most with our family is that we have also been here during family emergencies as we are from Vancouver area, and people like"Maggie" just go above and beyond to ensure their guests are as comfortable as possible. No matter how busy they are, she shines at customer care! Thank you Maggie and others at BW who are just as good.

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
SteveT134: Thank you very much for your wonderfully generous review after your recent stay with us her in Kelowna at the Best Western Plus. We all try really hard to deliver great service, but it seems that Maggie really caught your eye for going that bit further. Yes she is a delight and a service star, I know that she will be overjoyed to read your comments ! Thank you , I hope that we can welcome you back soon. Stephen

"Great place if you stop in KINGMAN"

5
F1822SCpierrem, Sun City West, Arizona 29/09/2021

My spouse and I stopped in Kingman on our round trip to Las Vegas for the first time and enjoyed the King room and the breakfast. We also ate both times at the great Mexican food at oyster Mexican and seafood and loved it for the margaritas and tacos salads

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
F1822SCpierrem Thank you so very much for your great review, it sounds like you had a super time both in Kelowna and Vegas .......... .so easy to get them swapped ! Thank you again, I hope one day we will have the pleasure of welcoming you back to the Best Western Plus in Kelowna and the Okanagan !

"Birthday get away"

4
User 29/09/2021

Great location, near shopping, airport and lots of restaurants. Having the hot breakfast was great. Indoor pool and hot tubs outside were great. Very clean. Staff are very friendly. Road noise was an issue being at the front of the building. It is right on the hwy going through Kelowna so very busy. Parking lot hard getting around with a truck, very tight parking stalls.

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you very much for your review, I hope that you had a great birthday time away and had all the fun that you had hoped for ! Parking is usually not an issue, so next time ask and we can make it even easier for you . I hope we see you at least for for your next celebration if not before. Stephen.

"Super quiet Hotel"

5
WilliamJF, Surrey, Canada 25/09/2021

From the first outside appearance of the hotel I was glad I picked the Best Western Kelowna. Parking lot was well laid out and well lit. Check in was fast and check out just as fast. Breakfast buffet was like you experienced precovid and had a large selection ( try the freshly made danish) Room was spotless and since I had booked a deluxe patio room it was large. A nice surprise was the shower ,,,,there was high water pressure and hot water. Staff where all friendly and smiling and even tho there was no in room cleaning extra towels,soap etc where available. Patio opened unto a large grass area and I walked from my patio directly to the hot tubs (number 2 was hotter). The grounds where park like and a group of gardeners worked outside every day I was there. I know it common practise in reviews to find fault with the smallest thing so I had one complaint, remote control for the TV needed new batteries. I booked directly with Best Western and received a better price than all the internet sites and I had the room I booked with no surprises. Oh because of the way the hotel sits I heard no traffic noise.

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
WilliamJF: Thank you very much for your review. I am so happy that you had the best of times. Sorry that you couldn't find more wrong then if you wish to fit in with the modern day trends. I'm rather pleased that you didn't though! New batteries are easy to fix. I hope that mean we will see you all again when you're next in or around Kelowna and the Okanagan! Many thanks once again, Stephen

"Excellent location with huge rooms."

3
User 17/09/2021

Room is huge, fridge. No microwave. Floor creaks as does the floor above me. House keeping missed a few items in the bathroom area that were in plain sight. Excellent location, excellent front end staff. The Pub on the property is excellent as well.

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Shanerl007: Thank you for your review. I very much appreciate all your positive comments about the hotel, the location and the pub , always great to read. I am sorry that we missed a little cleaning finesse, this is very concerning as we place a huge amount of attention on the details of getting our guests spotlessly clean and sanitized rooms. I have followed up with the housekeeping team and Erin and her team will do better going forward, they promise ! I do hope that we are able to look after you in the future, when please don't hesitate to ask for a kitchen suite, all of those have microwaves as well as everything that you would expect from a kitchen suite ! Many thanks, Stephen.

"Mini Vacation to visit family and friends"

5
Floozie_Queen, Kirkland, Canada 16/09/2021

Enjoyable trip to Kelowna for the CJCS AGM and visit with family and friends who I hadn't seen for several years.!! God food and drink at Cactus Club and Old Spaghetti Factory!! Pleasant shuttle driver from the airport to hotel and back again!

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Floozie_Queen........Thank you so much for your review, we are indeed in a great place for getting out and about and enjoying al that Kelowna has to offer ! It seems you had a great stay as well as a meeting of friends. Let's hope there are many more opportunities to socialize and enjoy life both at the Best Western Plus in Kelowna and the City and all it has to offer as well. See you soon, Stephen.

"2-night Holiday Stay"

4
muray32021, Vancouver, Canada 09/09/2021

Breakfast was excellent - good choice of bacon, eggs, sausages, muffins, french toast, juices, coffee, etc. Bed was comfortable. We chose to stay in disabled accommodations because of my wife. However, she did not like the bench in the shower because she felt like she could slide off at any moment. It was not slippery proof - esp. once it was wet. Next time we will get a regular room as she doen't need wheelchair type accomodations. We stayed in the back or the North Entrance of the Hotel and noticed questionable people hanging out doing drugs on the Hotel property for the duration of the nights that we stayed. We didn't feel safe!

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
muray32021: Thank You very much for your review, I am really happy that you had a good stay and found the hotel to be both friendly and good for your needs. Never fear, we are in a City and that can bring challenges, but we have great security coverage both physically in terms of our 24/7 coverage by our onsite team, on top of that we have a security presence constantly patrolling the hotel as well as great camera coverage. We also have a superb relationship with the local RCMP . You never need to feel unsafe, we are always here to take care of you . I hope that we will be able to welcome you back when you are next in Kelowna! You will be safe and well looked after . Thank you again, Stephen

"Excellent hotel, great condition"

5
kfrempong, Vancouver, Canada 05/09/2021

Excellent hotel, lived up to its reputation as a member of the Best Western brand. Staff were great, room was great too. Would have loved a little bigger size tv. This was my third stay in a Best Western hotel in the past month and they've all been great experience.

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
kfrempong : Thank you so very much foe your great review after your recent stay with us in Kelowna at the Best Western Plus!. We all try very hard to give you the best service and we look forward to welcoming you back soon ! PS : We are replacing the TVs later within the next 12 months, so they will be bigger and better ! Thank you again, Stephen

"Poor housekeeping"

2
jsmd2021, Powell River, Canada 03/09/2021

Took our daughter to university and stayed one night in Kelowna. The location was great as was the breakfast and hot tub. Room cleanliness was extremely poor especially in the bathroom and high touch surfaces. We had an unwanted wake up call before 7am ! Upon checkout there was a billing error which the front staff clerk assumed that I was wrong but did eventually fix the error. Will consider staying somewhere else next time.

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for your review, I hope that your daughter is well and truly ensconced at university and enjoying life as a student in the Okanagan. I am sorry that you had a couple of issues during your stay, we take cleanliness and gust safety extremely seriously and i will personally follow up to see what we dropped our standards this time and take actions to make sure that we get back to normal immediately. I hope that the billing error was rectified to your satisfaction, unfortunately mistakes can happen. If not please let me know so that I can make it right . I do hope that you might try us again on another occasion, I'd love to show you how well we usually do things at the Best Western Plus in Kelowna ! Stephen.

"Breakfast & Pool great for families! Room is okay."

4
Dream21419182089, Leduc, Canada 12/08/2021

Pros: The pool is salt water and cleaned (skimmed) daily it looked like. The kids loved it, and we enjoyed the lack of chlorine. The breakfast was awesome, a great variety of choices which was s wonderful break from the standard contenential breakfast at other hotels. They also have a BBQ you can use, which was great. We stayed is a 1 bedroom suite with a kitchenette and sofa bed. It was very average, but clean and the courtyard balcony was great. Cons: Our bed. The mattress was very clearly broken. It had a deep crevice on one side. A couple feet long, and if sharing the bed it was unavoidable and very uncomfortable. No idea how housekeeping missed this and they haven't changed it? This would be the main reason we wouldn't return. We ran out of coffee, called downstairs, but more could not be provided. We were told to wait til breakfast the next day. Bit if a pain for those up early due to time zone differences. But it's a small thing.

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dream21419182089 Thank you for taking the time to give us a review, they are always appreciated. I wonder if you could send me an email with your name and which room that you stayed in, as I cannot find out from this note of yours. I will then certainly have the mattress changed ! I am sorry that it made your sleep uncomfortable . My email is stephend@bwkelowna.com I am sorry about the odd situation about your coffee, we always have pods ready at the desk, this is awful that you were not given some, this has been followed up ! Thank you for your other kind comments though , I do hope that this means that you might try us again when next in Kelowna ! Thank you again, Stephen

"Rethinking"

4
jonicer, Lone Butte 08/08/2021

I know THis has been a very high stressed time in the world but the desk people could of been more welcoming. We have stayed here many times through the years and were very happy with the service. Today is not the same, trying to get your room cleaned was a chore. They will only clean your room twice a week and you have to go to the front desk to ask it to be done. Not phone as they don't answer.. twice We had to ask for our linen and towels to be replaced in the same day hours apart and then it was done with a very unhappy attitude. We are staying here for two weeks. The room was average the beds are good, the curtains are dirty and the blackout curtain has holes in it. This was not in the tower area. All I can say is that it's over priced for what you get. Will we stay here again? Only if they change customer service and improve service. We are executive members.

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Jonicer: Thank you for your review, unfortunately I don't have any idea who you are , so its a tough one for us to contact you ? if you could let me know who you are and your room number we can surely help put your stay back on track? I assume that you have spoken to the team at the desk to your issues attended to? Please email me at stephend@bwkelowna.com. Unless your rate agreement is otherwise, we will clean your room everyday if you request it , the only proviso in these Covid times again is that you are not in your room. Regarding you other concerns we can attend to those on site , as soon as we have an idea as to the location. I am sorry that your stay has not been perfect, we will do our best to make it better going forward as soon as we are able. Thank you, looking forward to hearing from you . Stephen

"Best hotel experience ever!!"

5
syedali996, Calgary, Canada 06/08/2021

The best Best Western I've stayed at. The swimming pool, courtyard, location, amenities, staff, room, continental breakfast were all great. Will definitely go back if I stay in Kelowna again. Just a note, if you special requests, make sure you call the front desk and ensure they are aware. The communication between the central reservation call centre and the hotel needs improvement.

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
syedali996: Thank you so very much for your super review, that is very pleasing to read that your stay was so much fun. I am sorry about the slight glitch between our Central reservations team and the front desk, it is very unusual but it seems luckily that we managed to make it right . I very appreciate your positive comments and we will commit to ending those communication issues going forward. I do hope that we will see you again though as you mention. Stephen

"Clean rooms and excellent service"

4
User 05/08/2021

Whenever I travel, I choose to stay at a Best Western. the rooms here are very clean and the service was very excellent. The breakfast has lots of variety and there was always hot coffee available in the lobby.

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
jennJ5654TA: Thank you for your review. It seems that you had another great stay with us at the Best Western Plus in Kelowna, I am really pleased that we met your hopes and expectations and that we will see you again soon. Stephen

"Always a great stay!!"

5
jamiesM9879CJ, Grande Prairie, Canada 02/08/2021

Love staying at the Best Western Plus in Kelowna! The staff are always extremely friendly and always offering to help or answer any questions you may have. The General Manager even made time to come out and say Hello and make sure that our check-in went smoothly as the hotel was very busy, which it did of course. The rooms were great, clean and had all the amenities we needed. I also love the location, close to some great restaurants and a quick drive to the water or downtown. Definitely will be staying here when we come back!

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
jamiesM9879CJ:Thank you so very much for you wonderful and generous review. Every single person who works here as hard as anyone I have ever known will be over the moon to read how much their hard work paid off so you could have such a great stay with us in Kelowna at the Best Western Plus in the heart of the sunny Okanagan! Thank you , I do hope that we will see you back again with us very soon, Stephen

"Great Hotel Great Breakfast"

5
User 01/08/2021

Clean, safe area, nice well maintained hotel. Great breakfast area, great assortment of food. Clean and delicious. Say Hi to Marriama. She cooks all the food and keeps everything clean and fresh. Would definitely visit again.

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for your lovely review, It is always motivating to read when guests like yourself have such a great experience. I do hope that means we will see you back again soon! Thank you again, Stephen

"Traveling with a toddler & 18 months old"

5
CindyH19899, Surrey, Canada 31/07/2021

We travelled from Vancouver and it was our first time visiting kelowna. And it was not easy. But they were very accommodating with our early requested check in time. We enjoyed their breakfast and pool

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you ! I know that travelling with a little on is not an easy thing as is wrought with challenges. it seems that we helped you cope and that you had a good stay with us at the Best Western Plus in Kelowna ! Thank you , I hope all your future travels are as easy !

"Excellent time great property for families"

5
User 27/07/2021

Multi party stay. Everything went well. Had 2 tower suites with a courtyard room that has a big grassed area for the kids to play games and great access to the pool. Everything was amazing great staff. We always stay at this centrally located property. Thanks again.

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Fearless57459521885: Thank you for your review as well as you lovely positive comments, we all appreciate those kind words here at the Best Western Plus In Kelowna. I am so happy that you and your family enjoyed the location, the greenery, the courtyard and the sense of fun. That's what we are all about ! Thank you again, I do hope that we see you all again soon! Stephen

"Bad odour"

1
User 26/07/2021

Me and my family stayed at the Best Western Plus in Kelowna and it was a terrible experience. The rooms smelled bad, bathroom tap was either too hot or too cold. Was supposed to stay for 3nights but ended up checking out after the first night and moved to a different hotel.

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
nallaudin : Thank you for your comments, ones like these are never nice to read , but i do appreciate you letting us know as I believe you did during your stay. I am sorry that the room didn't smell as freshly as it should have done, we did try and investigate what it might have been but honestly found it hard to detect. However , we all here at the Best Western Plus do our utmost to make sure that you are safe and sound in a nice clean room. It seems we didn't quite make that mark this time. This is not normal and can assure that if you were able to make it back to see us again, your experience will be incredibly different ! I am sorry that you had to eave early ! Stephen .

"Kelowna Getaway"

5
User 26/07/2021

Great Hotel, location and Staff. Breakfast had a mixture of cold and hot foods and Fresh fruit. Pool and hot tub was open and had lots of guests using. BBQ outside for anyone wanting to cook their own food. Tables outside and a nice grass area. e-bike rentals are available. company will deliver and pick up. I used the e-scooter as well.

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Wander268962: Thank you so much for your great and positive review after your recent stay with us at the Best Western Plus In Kelowna ! It looks like you had a lovely time making use of all that we have to offer and all that in the baking sunshine of the Okanagan at a balmy 34"C Those scooters are cool, if sometimes a little scary, but a great way of getting around town. Thank you for your comments, I do hope that we have the pleasure of welcoming you back again soon. Stephen

"Staff are great but no room services"

1
User 24/07/2021

Stayed 6 night and didn't get any room service. We requested room service twice that did not happen. I feel cheated out of portion of the bill that makes up room service. I had to change my own bed sheets. We found someone's pants in the room at check in. The front staff are good and really trying, this hotel need more people to clean rooms and it would have been a 4/5

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
ian15211 Thank you for your review and your comments . We appreciate you staying for an extended trip with us at the Best Western Plus in Kelowna, that was very nice of you. As you know we only offer rooms being serviced upon demands at present due to Covid and the country wide issues with employing more team ambers, this is a huge issue for us all and hopefully one we can overcome soon. You should have received service upon request and that is on us , for which I apologise. We have since tightened up on our communication process to make sure we do not miss this again., We are all about delivering the best service and product that we can , even in these tough and odd times in which we are living. Thank you for your nice comment's about the team, you are quite right they are doing all they can ! I hope that we might be able to welcome you back again in the future. Stephen

"The price of the hotel did not match the cleanliness/ noise of this hotel"

1
DGV55, Calgary, Canada 24/07/2021

The rooms were not the standard of paying $314 plus tax per night. Cleanliness, noisey location, furniture, lighting were below standard, this room was more like a room of $125. We would not come back.

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
DGV55: Thank you for your review, I am sorry that you feel this way. We try our best to deliver the best we can, it seems that this time we fell below what you had hoped. W are planning a big renovation in the winter, so hopefully that will help your opinion of us ! I do hope that you might reconsider then and see what we have done, the hotel is in good condition and we really focus on cleanliness, so maybe all is not yet lost . I do hope we see you back one day when you're next in Kelowna. Stephen

"Kelowna trip with family"

5
Kevin D, Surrey, Canada 22/07/2021

We were there for a quick trip to see the Kangaroo Creek Farm and fruit picking in the surrounding area. The staff were courteous and the rooms were clean and spacious. Located in the heart of the city it us central to everything from food to shopping to most of the attractions. We would 100% recommend a stay at Best Western as it is kid friendly and budget friendly.

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Kevin D : Thank you first of all for your wonderfully positive and motivating review, its such a joy to read. Even more so that you seem to have such a good experience with us at the Best Western Plus in Kelowna. All of our people read these reviews every day , so this will mean so very much to each and very one of them. Thank you for your recommendation, I hope that we see you and your family again before the hot days of summer are but memories. See you soon! Stephen .

"Fantastic Experience"

5
User 21/07/2021

The pool was perfect for the hot weather allowing to swim out of the sun but still allowing for relaxing in the sun. Rooms were clean and breakfast was great with lots of options for everyone. Beds were comfortable.

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
teniellesnell: Thank you so very much for your lovely gracious review, even in these oddly difficult times in which we live , we do try our best to deliver all that we can in terms of both service and product. Thank you for your kind words, we really do appreciate them. I hope that we may see you back at the Best Western Plus when your travels next take you back to Kelowna. Stephen

"Overrated Hotel"

2
joniN1848SV, Victoria, Canada 20/07/2021

This hotel is a towering facade in Kelowna but when you get in the compound its driveway is so tight and chaotic. The lobby is so disorganized. Hundreds of guests coming in and out but there are only 2 front desk staff. Long lineup to be able to check-in. Posted check-in time is 4:00 pm. You'll be lucky to have your room ready at 4:30 pm. You can hear people complaining at the front desk. There is no concierge staff. If you have disability, you're on your own. Pool is small and overcrowded. Adults drinking beer while watching kids swim. Only one hot tub working and always full. The only saving grace in this hotel is the breakfast. You'll have lots of choices. Scrambled egg with cheese filling is good. Bacon or sausage (interchangeable daily). Hash brown, French toast, various bread, yogurt, cereals and freshly cut mix fruit. Choices of fruit juice and coffee. There are garden rooms in this hotel adjacent to an open grass field by the pool. There are 2 huge BBQ grills which you could use if you would like to grill some steak or chicken. There are a couple of picnic tables in the garden. This hotel is pet friendly, so dog poop is inevitable in the garden.

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
joniN1848SV: Thank you for your review, they are always appreciated even when not being the best ! I am sorry if you weren't able to get into your room as you had hoped, the 4 pm is a guide time as to the earliest time that you may check-in subject to rooms being ready, when in peak times and we are so very busy and many guests do not check out until a little later, it is all but impossible to get all rooms back by 4 pm. I apologise if this was an inconvenience, especially on a hot sticky summer's day. You're right a hotel of this grading does not have a bell of concierge team, we try to help where we can, but it isn't part of what we offer unfortunately. We are very pet friendly here at the Best Western Plus in Kelowna and inevitably some owners are not as diligent as others when it comes to cleaning up after their pets. We do have a poop patrol and we have poop bags at all of our main entrances, we keep the beautiful courtyard as clean as we are able ! I am glad that you had a great grab and go breakfast experience though , that is wonderful to hear. Thank you again, I do hope we see you back when I know that you'll love your next stay with us . Stephen.

"Best Western MINUS Kelowna"

1
Bob785, Calgary, Canada 18/07/2021

Terrible check-in. Kept being told room was being worked on, but wouldn't say when it would be ready. Overall grubby and dirty. Entire facility needs a deep clean. Very poorly managed and complete lack of supervision of workers. Pool poorly attended to. One working hot tub was a slimy shade of green. Other than staff wearing masks there was no other evidence of Covid protocols being followed with respect to cleanliness or sanitation. We had stayed here twice before, but the quality has deteriorated to the point we won't stay here again. It is definitely a black mark on the Best Western brand.

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you Bob785: I appreciate your feedback even not easy to read . I am sorry that we didn't meet our usual standards of cleanliness and service, we do try our best to do better and we usually do so . Cleanliness is of huge importance to us , we are not grubby or dirty, we are not perfect either but our hard working team of loyal employees do the very best they are able to . The hot tub, isn't green , it is an out door tub and is well kept and clean, the other was out of order for 4 days as we had to retile it. To use it otherwise would have been unsafe. I am sorry that both were not available for you . Our Covid protocols are in place and are in line with Provincial requirements, they are less than they were some months ago, but we are safe and ready to look after anybody. Thank you again,. Stephen

"Good layout, major sanitary issues"

2
MDCalgary, Calgary, Canada 17/07/2021

Pros: -Great hotel layout, courtyard, patios, and modern rooms -Location fantastic, lots of amenities -The design of the pool linking the lobby and courtyard with massive open-air concept -The breakfast buffet and gym were really nice -Absolutely gorgeous landscaping and grounds -Very quiet rooms -A/C works fantastic despite the record MAJOR heat wave in Kelowna this week Cons: -They were unable to re-hire any housekeeping staff after Covid. The room was absolutely filthy upon check-in (crumbs in bed, trash cans full, dirt and sand all over floor, toilet gross) and the room was not cleaned once over our 5 day visit -Had to take out our own trash and recycling, including whoever had the room before us. We also bought cleaning supplies and cleaned the room ourselves upon check-in -The pool maintenance was poor (cloudy water, green hot tub, one hot tub out of order), there were 2 of 5 days we wouldn't let the kids in -They were unable to give us clean towels, more toilet paper, soap, etc. Fortunately a Super Walmart is nearby and we bought everything (including pillows and cleaning supplies -- not ideal for "vacation") -Check-in took 45 minutes (online check-in was not working, many people complaining at desk, I could tell the desk staff was worn out and fed up-- the management clearly hung them out to dry) -Room was not ready until 6pm with no offer of discount (quoted check-in time is 4pm, will be calling BW Rewards for compensation) It would have been a 5 star rating without the check-in and housekeeping issues. Unfortunately, I don't think we will return here.

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
MDCalgary : Thank yo for your review, not great to read at all, but I do appreciate you spending time to let me know. We try exceptionally hard to keep the place clean, sanitary and safe. We obviously let you down on a number of issues during this stay and for that I am extremely sorry. Due to leftover concerns of Covid, we do not clean rooms during your stay for everyone's safety, however this is available upon request each day if you let us know. We do show this on all of our web information, confirmations , at check in and also by way of in house signage. I am sorry if you missed that. Saying that the room should have been much cleaner upon your arrival. The pool is a slat water/mineral pool, these pools can tend to look a little more cloudy when busy. It is clean, the balances are all in check, but without the raw chlorine it does react differently . It is however gentler on the environment and your skin. I am sorry that you weren't able to be in by 4 pm. It is not a guarantee that you will be able to check in, as so often we are reliant on the previous guests leaving on time, which does not always happen. 4 pm is an earliest time, subject to availability. Everyone of the hard working team here does their best to achieve this, but it isn't always feasible. I apologize for the inconvenience. Again, thank you for your feedback, I hope that one day you might reconsider us at the Best Western Plus in Kelowna, if so please don't hesitate to contact me personally at stephenD@bwkelowna.com I will do all I can to make it up to you . Stephen.

"Excellent location and great service."

5
User 09/07/2021

From check in to check out, it was a great stay. All staff efficient and friendly always eager to help. Excellent breakfast choices every day. Excellent covid protocols. It was like home away from home.

"Wonderful stay while visiting Family"

5
Mitzy15, Alberta, Canada 05/07/2021

We had the most wonderful stay at this hotel. The staff were very accommodating and let us check in really early, as we had travelled there on a motorcycle and it was +42 that day. So we needed to get out of the heat and relax by the pool. Loved everything about this hotel, from our room that walked out to a great court yard, where we could sit out during the very warm nights. To the awesome hit breakfast they served.. would stay here again when coming to Kelowna.

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you Mitzy15 for your super review, there isn't much I can add but to express my most sincere gratitude for letting the world know how much you enjoyed your stay in spite of the joint challenges of Covid and crazy hot temperatures! We all try our best to give you the best possible service and to enable you to relax and enjoy! It seems that you were able to do just that! Thank you. Stephen.

"Check-in and room service below expectations"

3
User 01/07/2021

Check in service below expectations. Room service not planning well F&B service above average No pool water quality inspection every 3 hours, especially when temperature reach 45 degree Celsius, the inspection interval should shorter

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Daxia2021: thank you for your review, perhaps you can help me with some reasons why your check in was below what you had hoped it might be? The more I know the better I can find out what went wrong and of course make changes and fix it. We monitor the pool readings hourly , it is an electronic digital system, so very punctual and very safe. It is as you know a slat and mineral pool , so reacts differently to the more old fashioned straight chlorine systems and is much gentler on the environment and the skin. The pool gets a lot of our attention and i very clean and We have been constrained by the demands of covid regarding rooms cleaning, but we do offer on demand when you are staying over, please just ask ! Restrictions are gradually easing, so things can begin to normalize very soon I hope. Again thank you for your comments, I hope that we see you all back again at the Best Western Plus when you're next in Kelowna. Stephen.

"Impressive stay!"

5
Gummybear18, Coquitlam, Canada 29/06/2021

Our stay at BW Kelowna was fantastic. We were impressed of the cleanliness of our room. We booked the Deluxe Courtyard and it was perfect for my 2 yr old daughter to have a space to run around. The breakfast was great too. Will for sure book BW Kelowna now every time we go visit every year.

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Gummybear18 : Thank You so much for your review after your stay with us in Kelowna at the Best Western Plus ! So happy to read that you had such a wonderful time , and that includes your little girl as well! Thank you for letting us know and I hope that you will keep your promise and come back and see us again when next in the Okanagan ! Stephen

"Lovely, comfortable hotel"

4
Benjobobs1234, South Cave, United Kingdom 28/06/2021

Good few days in Kelowna. Hotel in good location for different restaurants. Drive into town is less than 10 mins. We travelled with our dog so had a ground floor with a patio, good to be able to sit outside with her during this heat. The pub patio onsite is partially pet friendly and the food we had was very good. Breakfast at hotel is good, something for everyone, hot breakfast, toast, bagels, fruit, yogurts, waffles...if you can't find something you like you are too picky. Grounds of hotel nice with good grassy areas and a couple of picnic tables and bbq's for visitors use. Pool and hot tub nice. Overall a good experience, would we stay again....Yes.

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Benjobobs1234: Great name first of all! Thank you for your review, it is always so wonderful to read when someone who was with us at the Best Western Plus in Kelowna in the hot and beautiful Okanagan Valley has such a great time. That pool is a boon in these temps of plus 45'C plus our air conditioned rooms are quite literally the prefect cool sanctuary! I am very happy that you had such a good time, I hope we see you back when you are next in Kelowna. Stephen.

"Best Western delivers."

5
DebraL1808, Canmore, Canada 24/06/2021

We always stay at Best Western as we travel from coast to coast in Canada. They are consistently excellent and meet or exceed our expectations. They strive to be very eco-friendly and can be commended for their efforts. We hope they continue to lead the way. Staff has always been very friendly and helpful. Great value for reasonable rates.

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Debra1808: thank you for your lovely positive review, so good to read. We do try to lead the way in Kelowna with all of our eco and green initiatives and of course at the same time offer great service and good rates . All of us at the Best Western Plus in Kelowna, wish you well and hope that we can continue to look after you for a long time to come ! See you soon. Stephen .

"Incredible service"

5
Kevin S, Grande Prairie, Canada 09/06/2021

Thank you to Stephen Dodwell and his team for always going above and beyond to ensure that our stay is perfect. We love your hotel and stay here each time we are in Kelowna. The rooms are quiet, extremely clean and well appointed. Great location with plenty of parking.

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Kevin S : Well thank you so very much ! We are proud to have to have you stay with us as your home from home when in Kelowna! Its an entire team that makes the wheels turn , the hospitality as good as it can be and each of the great employees here have only one focus which is to give you and indeed every guest a great time ! Thanks again, I hope we see you back soon. Stephen

"Very convenient location"

5
H D, 100 Mile House, Canada 07/06/2021

Located near, often within walking distance, of all the stores we planned to visit. Hotel staff very professional and friendly, easy check-in/check-out. Considering the limitations with COVID-19, breakfast had a good amount of selections.

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear HD: Thank you so much for your review after your recent stay with us at the Best Western Plus in beautiful Kelowna. They are always great to read and you will make the while team very happy that you had such a great stay and also a good bit of retail therapy! You know where we are if we can help again. Stephen

"Best western experience"

5
User 05/06/2021

Was perfect good accommodation, food, clean confortable and staff, will be back soon, thank you for your service, for sure will be back in any best western around the world, they are always 5 stars! Great

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
davidrB3930QK: Wow! What can I say , but a heartfelt thank you so very much for your great review. Our team in Kelowna will be overjoyed to read this, so happy to be of service to you and of the course the brand in general! Thank you I hope that we see you back at the Best Western Plus in Kelowna soon! Stephen.

"Great visit"

4
989granth, Vancouver, Canada 04/06/2021

Everything was very good at the hotel. We were there 17 days, working during a transition moving to the Kelowna area. internet was excellent as was the breakfast, despite covid restrictions. Everything was great.

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
989granth:Thank you very much for your super review, that is always a good test of anyone and anywhere when you stay 17 nights ! It's great to read that we were able to look after you at the Best Western Plus when you were in Kelowna, I hope that all went well for you during this transition and that we might see you back again in the future when you need us again. Thank you , Stephen.

"5 stars but with a SUGGESTION, please"

5
Nol P, Kelowna 03/06/2021

Very nice stay! (With a SUGGESTION though, please). The breakfast was amazing! Lots of options during Covid times upon us and the attendant did a superior job keeping the area tidy and clean! The lobby was lively with music and our check in gal was friendly. The internet was quite good too and we liked our room except the tv but most hotels do not make tv watching easy/enjoyable so no strike against really! I just prefer a guide channel when you are watching a show and many tvs offer this these days. Plus was semi limited on high def too and some sports channels were so dark and you cannot just adjust the brightness! The hot tub is to die for! We enjoyed all to ourselves in the am for an hr BUT come on now...an outside hot tub that closes at 9 pm! Why NOT 10 pm??? I did not even know this and went in right at 9 and got the boot but was a nice enough boot out so all good. Just made ZERO sense to feel like a senior in these senior times and a 9 pm curfew! Especially when we are not rowdy at all and just wanted to enjoy a soak after dinner at 97 Pub which was not up to par! But still a 5 and one of the best hotels Kelowna has to offer!

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Nol P : Thank you so very much for your incredibly generous and positive review, plus a suggestion or to along the way . I love to get these! The Best Western Plus in Kelowna is a great place to get away from it all and have some fun time , so I was really happy to read that you had such a good time. WE have just upgraded our TV package and will do so again very soon, so I hope that you'll notice the difference when you next come and see us ! I am sorry that we had to curtail your hoped for later night dip in our super outdoor hot tubs. The only reason we close at 9 pm at present is that some people are not as considerate as others when it comes to noise and as the hot tubs are surrounded by our lush green courtyard, they are also overlooked by guest rooms, many of whom want to sleep in peaceful tranquility. So we have to try and accommodate all people ! We are always reviewing our offerings, so watch this space ! I see your note also about the pub, if you would like to let me know more about that experience, please just email me at stephend@bwkelowna.com and I promise to follow up . Thank you for your 5 stars though , I look forward to welcoming you back when you're next in the Okanagan! Stephen

"Best Covid friendly Hotel"

4
996bethl, Langley 11/05/2021

I give top marks to Kelowna Best Western for the way they have adapted to Covid-19 protocol. Breakfast was delicious, staff were amazing, so friendly and helpful. Would definitely recommend the hotel and the restaurant. Best salmon I have ever had !!!

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
996bethl: Thank you so much for your wonderful review and your positive comments after your recent stay with us in Kelowna at the Best Western Plus ! We love to read about happy guests and it means so much to everyone one of us here, we really do try and give the best service and food that we can ! I love our salmon too, and the fact that you noticed how much time and effort we put into the cleanliness and thus protection of our guests is just marvelous ! Thank you again. Stephen. See you soon for more I hope.

"Fantastic Staff"

5
User 20/04/2021

Our front desk representative was professional and kind. From the moment we walked in to the moment we checked out. The bed was comfortable and the balcony certainly added to our enjoyment of the room.

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you so very much for that wonderful review, comments such as yours make our day! It is the best when we know that you have had such a great stay and we very much appreciate you letting us know. Thank you , I hope we see you again soon when your travels bring you to Kelowna and more specifically to the Best Western Plus !. Stephen .

"Review Best Western Plus"

5
User 04/04/2021

This place was amazing! Our rooms were clean and everything was in place. The receptionist were all so nice, specially Anjali, she was so sweet and helped a lot. I recommend this hotel to everybody with families and kids.

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
amitavs2021, Thank you so very much for your generous positive review ! It certainly seems like you had a greats tay with us at the Best Western, Kelowna. Anjali will be overjoyed to read your comments about her too, it means so much to our team when they get a name call and it is very much appreciated. I hope that means we will see you again soon when you next visit the Okanagan, summer is just around the corner! Stephen.

"A jewel in the heart of Kelowna"

5
User 26/03/2021

BW Plus in Kelowna is one of a kind when it comes to ambience, staff kindness, breakfast which never runs out and a great pool and hot tubs. We would go there over and over again. The staff are the most pleasant and kind we have met.

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Lovescree, Thank you ! I love your review a well as your name ! That quite made my day reading your lovely words and as you know we at the Best Western Plus in Kelowna always try our hardest to get you the best service with the best most friendly people ever! I hope that we do see you back time and time again. We all appreciate your review ! See you soon. Stephen

"Very nice"

5
twysted2015, Kelowna, Canada 20/03/2021

We stayed one night in the tower after having a long day of golf and a few to many drinks, so used up best western points and got a free room. Staff had us checked in with complimentary waters in under 5 minutes, and the rooms were spotless and comfortable. All the staff we encountered were very accommodating, and the morning breakfast was very good considering the limited menu. Every effort was made to make us feel comfortable, and I would recommend this location.

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you ! I am so happy to read tat we were able to be your port in a storm so to speak and that we were able to take such good care of you all! It is really nice to see tat golfing has begun and spring has sprung in Kelowna and the Okanagan already! Let's hope for a long and successful golfing season and many more stays with us at the Best Western ! Stephen

"Beautiful view with balcony and very pet friendly"

5
Teatuanui, Kamloops, Canada 09/03/2021

Prior to Covid, we travelled a great deal and now are restricted to essential travel so we wanted to make our stay special. I chose the perfect place to stay while in Kelowna. A short drive to the Hospital which was our reason for being there but also so very close to everything from parks to shopping, to the airport and even walking distance to many preferred restaurants. This is the only place I will stay when in Kelowna in the future as the price was good and the room was perfect. We had our Doggy with us and yet were on the fourth floor with a balcony and a view that was beyond belief. They had a very nice Pub on site and also so very many places for my Doggy to go out for his walks. Safe even when we were out for a late night Doggy walk. Staff were amazing and really cared that our needs were met in every way. Breakfast is included and was very good with a huge variety of hot and cold pre-packaged foods. Very fresh and with the option of eating in a lovely spacious room by the pool or taking it up to your room, it was a great way to start the day. We had a very nice visit o Kelowna mainly because we had a great place to return to at the end of the day.

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Teatuanui, Thank you so much for your wonderful 5 star review after your last stay with us in Kelowna at he Best Western Plus. We really appreciate your kind words and they will prove to be an inspiration to each and everyone of of the team in theri daily pursuit to deliver the very best service that they possibly can, so thank you ! I hope that you are feeling a lot better and that your next stay with us ( doggy and all!) wil be for much nicer reasons. See you soon ! Stephen.

"Nice Hotel"

5
Ron999666333, Vancouver Island, Canada 25/02/2021

Enjoyed our stay, place was clean and they had nice rooms. Good location, close many restaurants and shops. Staff was friendly and helpful. Overall good stay, will stay here again when we return to Kelowna.

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you Ron for your wonderfully positive review, it is always great to read such nice words, all of us here appreciate that and the fact that you have taken time to let us know . We all here at the Best Western try our utmost to make every stay extra special and I hope that means that when you do come back to Kelowna that you will once again choose to stay with us , I hope so ! Stephen

"Very nice and good breakfast!"

5
User 23/01/2021

They had a huge selection for breakfast my kids sure enjoyed and they have a good size pool and the rooms were clean and comfortable beds definitely recommend! The location was perfect. Easy access to Walmart and the mall and nice views.

Stephen Dodwell, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you very much for your super review, as you can tell they mean the world to us here at the Best Western Plus in Kelowna ! Th epool is fun and is very popular with everyone, so is breakfast in spite of all the Covid regulations we try to give a good hearty garb and go breakfast., So happy that you enjoyed it . I hope that we see you back with us soon. Stephen.

"Good hotel"

5
User 21/01/2021

Kelowna Best Western Plus is a nice hotel. We stayed for a few days, the room was very clean. it is what we expected. Good location, close to Costco, Walmart. The court yard is well maintained. People can BBQ or picnic in there.

General Manager, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you very much for your super review. These are always wonderful to receive and I thank you so very much for making the time to tell us how good your stay was with us at the Best Western Plus in Kelowna. Thank you again, we hope to see you back of course when next in Kelowna, maybe even for a BBQ and a picnic ! Stephen

"Older property but well kept and updated. Some repairs needed. Very clean. Friendly helpful staff."

4
cjeffery747, Smithers, Canada 19/01/2021

We are disabled and had our dog with us. Our stay was perfect. Loved the ground floor patio and outside access for our dog. Also the room size was good to because our 4 mth puppy could play inside freely.

General Manager, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you very much for your review after your recent stay with us at the Best Western Plus in Kelowna, it seems that you and your 4 legged friend had a lovely time. We have plenty of custom made features for those of us who love to be with out pets, those with or without accessibility issues and of course families and single travellers alike! We are always trying to keep the hotel spic and span and we are always renovating despite everything ! Thank you ; I am sure you will notice the difference when you next come to see us ! Once again, thank you we always appreciate the feedback and especially when it is of the good kind. Stephen.

"Medical travel"

5
Sue G, Kitimat-Stikine District, Canada 15/01/2021

I stayed at the BW Kelowna. Amazing staff and managers. Extremely helpful, A well run hotel. Very clean and accommodating for all my needs. Superb service. (at all Best Western) I highly recommend for a great stay. Quiet,clean and outstanding.

General Manager, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Sue G : Thank you so very much for your super review, we herer in Kelowna at the Best Western Plus, love to read these, they mean so much to each and every one of us, so thank you ! I hope that we can look forward to you coming back and staying with us again when next in the beautiful Okanagan Valley ! Stephen.

"Business trip at Kelowna Best Western Plus"

4
solarpowder, Vancouver, Canada 18/11/2020

Overall very satisfied and they offered good quality of service. This is the third time using the same Best Western Plus located at Kelowna BC. It appears that they have upgraded their Grab-and-Go breakfast menus. This time, I was able to find French toast and other typical breakfast menus (despite the fact that we are under COVID-19 situation). Thank you for your service.

General Manager, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear solarpowder, thank you very much for your review. How nice to read that you had a great stay with good service, even in these tough times we do try to do the best we can ! We are always looking at how we can deliver a good breakfast offering even with all of the Covid rules, yes we have extended our offerings to include French toast, pancakes and even hot breakfast sandwiches. We have also re organised the while atrium so that you can safely sit and enjoy a breakfast grab and go next to the pool ! Thank you , I Hope that we see you for trip number 4 soon! Stephen.

"Try another Best Western!"

2
Dan8797, Vancouver, Canada 27/09/2020

Way over prized. Does not feel like your regular Best Western and we have stayed in allot of them. Asked for wine glasses and they were filthy. I believe that there are to many residences in that hotel, not just tourist's.

General Manager, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dan8797: thank you for your review after your stay with us in Kelowna at the Best Western Plus. Its eem nt all was it should have been, and even as it usually is ! I am sorry about that. There is no excuses for dirty wine glasses and I will make sure that this is followed up and not allowed to happen again. I am not sure what you mean by having too many residences, we only have guest bedrooms and these are available to all who wish to stay in beautiful Kelowna and the Okanagan ! I hope that we restore your faith in us again soon and that we can show you a much better time. Stephen.

"Had been my goto place"

2
LLHH, Vancouver, Canada 15/09/2020

This had always been my goto place in Kelowna for many years and I continue to hold diamond select status. I arrived at 3.20 for check in and was told my room wasn't ready. I was also told checkin was 4pm in a flippant way. I asked if another room was available and was told I had been assigned this one and there was nothing else available. Then I was asked what my essential worker designation was as I had received a lower booking rate. Just seemed to be more attitude. I proceeded to sit in the chairs in front of the desk till 4pm at which point I went back to the desk and asked the same person if my room was now ready. Was told no and they would send someone to check. Someone came back at 4.10 and said it was ready. This could have been done 40 minutes earlier. Just a poor service attitude from the front desk person. No apology from the desk person but from the person who checked on the room.

General Manager, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
LLHH: Thank you for your review; I am so sorry that we let you down this time. Your membership status is important to us and we obviously could and should have done better . It is sometimes hard to get specific rooms back for an earlier check in , but the way it was handled did not reflect our usual approach here at the Best Western Plus in Kelowna. I apologise for this slip form the normal care and attention that we pride ourselves on giving. I hope that this will not deter you from returning , when I know we can and will do better. If so please don't hesitate to contact me, Prisha who runs the desk or any of us, we will make your next stay as good , if not better that it should be . Thank you again, Stephen

"Excellent Stay!"

5
jamiesM9879CJ, Grande Prairie, Canada 14/09/2020

Whenever I come to Kelowna, I always enjoy my stay at the Best Western. I like the location, close to restaurants, easy to get downtown if needed, rooms are always clean and staff are beyond exceptional and professional! Thanks again!

General Manager, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
jamiesM9879CJ: Thank you so very much, Kelowna is a beautiful place and we at the Best Western Plus try our hardest to give you a great experience every time. I love that the team look after you so well and very much appreciate your kind words. See you again soon I hope ! Stephen .

"Friendly staff and clean room"

4
Jennifer B, Port Coquitlam, Canada 09/09/2020

The hotel and room was clean. The room had used furniture that could be upgraded but the bed was comfortable and clean. Good coffee and a bar fridge for our convenience. The 97 Pub next door was for handy and close for drinks and a great food.

General Manager, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Jennifer B : thank you so much for your review. It seems that you had a nice stay. We were about to renovate and replace guest room furniture just before Covid struck, all of our supplies are stuck in the docks! So I am sorry that this has been delayed ! Glad you loved the Pub 97 though , it is quite the Kelowna landmark and serves some really good food and some great artisan and local beers and wines. I hope we see you again an soon! Stephen.

"Ok stay"

3
User 01/09/2020

Passing through on my way to Kamloops and stopped in beautiful Kelowna. Hotel appeared clean but could work on more detail. Staff ok could have been more welcoming but it was busy. Some areas outside not tidy and a little noise around our room.

General Manager, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Melpgirt: Thank you so very much for your review, sounds like a great trip that you're on ! I am sorry though that we could have done a little better on detail, we do try very hard to cover all bases and of course offer a warm welcome. Thanks to your feedback I am sure we can and will do better . I hope the rest of your trip was wonderful for you. Stephen

"Unacceptable customer service "

1
ammarkeykouni, New Westminster, Canada 22/08/2020

I was shocked by the attitude of the receptionist. I was never treated like this in other best western locations. As a diamond select member I always had the best customer service but not this time. Starts from checking in where I had made a special request which was ignored totally and the receptionist did not give me any chance to explain my point. I had ti request cleaning my room 3 times because the floor was slippery until they send them finally. They ruined my vacation totally.

General Manager, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
ammarkeykouni: Thank you for your review, it doesn't at all like you had a good stay and for that I am very sorry. These are difficult times for us all , but that does not mean that we should stop offering our normal high levels of cleanliness and friendly service. We failed you this time on a number of issues and i apologise. Rest assured that I will follow up with the teams involved and we will do better . Should you feel the wish to come back our way, then please let me know personally. I will do my best to make it up you and reassure you that what you experienced is not the not the and not acceptable. Stephen.

"Unacceptable Accommodation Conditions and Possible Safety Hazards - Best Western Plus Kelowna Hotel & Suites"

1
User 11/08/2020

Best Western Plus Kelowna Hotel & Suites 2402 Hwy 97 N, Kelowna, BC V1X 4J1 Don't get me wrong. The hotel staff did provide industry standard hospitality in respect to it's ranking in the travel sector. My review is about their lack of willingness to provide customer service simply because I booked the hotel room through a third party, Expedia Travel. Nowadays people use Hotel.ca,TripAdvisor or other websites to book their travel or vacation and that should not have became an excuse for the hotel not to provide the industry-standard service to the customer as they are contracted to render. I complained to the manager, Prisha Chavan, regarding the unbearable noise from the floor joists and the ceiling structure as a whole and all she responded was that there's nothing she can do since it's a third party booking and that the only thing she can do for us is to make the" reservation process seamless" on our next visit; like we are going back ever again! Travellers be aware, avoid room #128 on the ground floor facing the center courtyard because you might be crushed in your sleep as the ceiling come crashing down if you can sleep at all in this room!

General Manager, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Steve L : Thank you . I am sorry that your peaceful sleep was not so at all, we did check into the whole structural issues as you had requested and found nothing . We seemed to have had some extra noisy people above you this time and I am sorry that it made your stay not great. Prisha was not at all trying to make it an issue of booking through a third party, we do it all of the time. I think it was a case of misunderstanding. We of course take every care of all of our guests , it doesn't matter how they book of course ! The ceiling is safe and nothing will fall down on anyone i can assure you of that ! Stephen

"Room not as clean and ready as it should be..."

2
Treeeboy, Vancouver, Canada 07/08/2020

We stayed in this BW property in the second half of July, so Covid-19 measures were fully in place. We arrived later in the evening, after 9pm, but check-in was quick. Since the bestwestern.com website clearly states that Elite members are provided with Complimentary Water and Points upon Arrival, I have asked if (as a Platinum member) I could get some complimentary water. The check-in agent replied (not very friendly) that I already got the bonus points and that is all they give and that not all Best Western properties provide complimentary water to Elite members. The luggage carts were available for guests to use. We checked in and while my wife was unpacking, I was still running back and forth to our car to collect some small items. Meanwhile our 8-year old daughter found a piece of condom wrapper by the queen size bed edge. We were quite disgusted by it, so I took the piece to the front desk. I started explaining the situation to one of the receptionists. Once she heard the words “condom wrapper” she started waving her arms and mumbled something saying that I need to talk to her colleague, since she is the supervisor in charge and started to walk to the backroom. I did not understand why I have to start explaining the situation from the beginning to another person, but the supervisor lady just arrived, so I told her. I explained that such discovery is absolutely unacceptable anytime, but in the midst of Pandemic it makes me wonder how well the rooms are sanitized before the new guest's arrival. She apologized and asked me how could she make it right. I told her that I have no idea and she offered if we wanted to switch rooms. It was past 10pm already. I declined since there was no guarantee that the other room would be any cleaner. She kept the piece of wrapping and I expected her to bring this up with the housekeeping. I was naive thinking that perhaps with 4 nights stay, the management would get in touch with us and at least apologize again. But there was no such an attempt made. The 1-bedroom came with kitchenette with good size fridge, 2 burner stove (no oven), microwave, toaster, hot water kettle, pods coffee maker and kitchen sink. What was noticeably missing were any glasses or ceramic cups in the room. Instead of cups there were paper cups covered in plastic. I assume the idea was that we would make tea and coffee into those paper cups. The next day we went to a dollar store and purchased proper mug for each of us. The room layout was good, except the fact that the living area where our daughter slept was noisy. It shares the wall with the hallway and other guests would not refrain from speaking in the hallway even after midnight. The courtyard is nice, great for kids and families to play in. Pool maximum depth is 1 meter and you need to make a reservation for 1-hour use. Toilet must be the smallest toilet that would still pass for an adult size. The toilet seat was detached from the bowl when we checked in. I was able to re- attach it, so we could use it during our stay. Breakfast was acceptable given the circumstances. The selection was identical every day: coffee/tea, yogurt-plain, peach, vanilla or blueberry, boiled eggs, bar (1 flavor), muffin (chocolate, banana, blueberry) – made in USA, wrapped in plastic, and instant porridge. Internet worked very well throughout our stay. I am glad others had a nice experience at this property, we did not. I would not recommend staying here to anyone. I would recommend improving the room cleaning procedures, so the hotel housekeeping team would be cleaning the rooms at least according to pre-Covid standards.

General Manager, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Treeeboy,, thank you for your comments. I am really sorry that your stay was not as comfortable as you had hoped for . The cleanliness of your room was not acceptable. We are spending more time than ever in the rooms ensuring that you are safe, we missed the mark this time. I am sorry for that . I note your other points too and can assure you that we try our best to get it right and deliver the best service that we can, it will be better next time. Thank you , I do hope you might give us another try when in Kelowna, pleas let me know personally and I will do my best to make sure that you have the sort of stay that you both deserve and expect. Stephen.

"Very good"

4
User 04/08/2020

Great location and very nice hotel and staff. The hotel staff handled the COVID-19 situations very well. I really liked our allergy free room for being neat and the only thing I like to ask to be more clean is the floor.

General Manager, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for your comments, we will do better when cleaning . I am sorry about this blip on an otherwise good stay. I hope we see you again. Stephen

"Conference Booking"

5
User 04/08/2020

The staff at Best Western Plus are amazing to deal with when organizing a conference. Quick detailed responses and they make the extra effort to make things easy for you. The view from the conference room is beautiful. Highly Recommend!

General Manager, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Than you very much for your lovely comments! We do try our best to give all of our guests great service, its wonderful to know when it is appreciated. Thank you . Stephen

"Kelowna in July"

5
User 31/07/2020

Great Stay in Kelowna for 10 days. Hotel location is great. Easy access to everything i wanted. Room was quiet, AC worked great as it was 30plus degrees everyday. No issues with Internet. Breakfast was handled very well. Lunch bags for people to grab their food and sit outside, or with the tables that were 2 meters apart or go back to your room. Staff were very pleasant and very helpful. One staff at breakfast was so pleasant. She always smiled, talked to everyone. Just a happy person.

"Worst front desk service ever"

1
User 31/07/2020

Called booked online for 3 days came in and couldn't find reservations only allowed us to stay for one night Talked to the man at the front desk he started yelling at us for no reason will never stay here again bunch of bull

"Great family hotel"

5
GordWright, Ladner, Canada 27/07/2020

The hotel worked great for our one night in Kelowna. It was central to the places we were going. The courtyard lawn was a great spot to sit in the morning. Covid protocols were well adhered to by staff (wish more guests were wearing masks!) We'll be back!

"Nice inner courtyard "

5
MarioB495, Vancouver, Canada 19/07/2020

Very comfortable beds and pillows. The hotel has a nice inner courtyard with picnic tables and seating areas. This is also where the pool and hot tub are. Limited capacity of 10 people in the pool now due to Covid .

General Manager, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear MarioB495, Thank you for your excellent review of our property. We're truly happy to see that you had such a great experience enjoying the summer days in our courtyard and look forward to welcoming you back again in the future. Warm regards, The Team @ The Best Western Plus Kelowna

"Still good but is going down"

3
casu m, Burnaby, Canada 06/07/2020

So, for your information, this hotel is a big one. Reception, lobby, pool and breakfast area are located in the tower. The tower is surrounded by a two-storey building. I booked this hotel many, many times. Most of the time I stayed in the tower, as the rooms are nicer and you have a nice view. When the tower was totally booked, I always asked for a top floor room in the low-rise building. Here, the rooms are so-so, but not bad. This time was bad! The only room available was a first level room, very close to the North entrance, nosy like hell. Till 4 am, people were coming an going on the hallway, with pets and kids, yelling or crying. On the top of this, the mattress was very old an soft and with both edges collapsed and the air condition unit was noisy. But the worst thing was when I came. I was waiting a lot at the front desk to check in to my already online booked room, got the keys and found that my room was not prepared yet from the previous guests. I was shocked! Went back to the reception to let the receptionist know what I found. She obliviously apologized telling me that the room will be ready in 30 minutes and she will call me to let me know (they gave me 10,000 rewards points to sweet my pain). So, I left the hotel for shopping. Guess what, nobody called me! After couple of hours I came back to my room, didn't bother to check first with the front desk. The room was half cleaned, with no ironed bed covers, dirty balcony and super-dusty balcony table and chairs. I'm truly hoping it was a one time bizarre incident because I always enjoyed my stays at this hotel. I will come back, but if is happening again, I will skip booking here. Anyway, there are another couple of Best Western hotels in that very close area.

General Manager, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Roam09048825315, Thank you for your review of our property and I'm sorry to hear of the concerns you encountered. I typically pride myself on the level of service we provide our guests and am disappointed to hear that we did not prepare your room properly prior to your arrival. As a valued loyal guest, I look forward to welcoming you back to show you that this was not our typical standard, but rather, our guests usually have an enjoyable and comfortable stay each and every time. Should you afford us the opportunity of another stay, please reach out to me directly so I may arrange for your preferred accommodations and guest inspection to assure your comfort. I'm truly sorry for this experience and thank you for your feedback. Kind regards, Mathew Zurbrigg Assistant General Manager agm@bwkelowna.com

"I recommend Best Western Plus to everybody"

5
vstoiu, Port Coquitlam, Canada 02/07/2020

I appreciated the cleanliness and professionalism of the staff at this hotel. It was a bit expensive, but the service was excellent. It was comfortable and pleasant. I will definitely go again to Best Western Plus.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear vstoiu, Thank you for your feedback and we're truly happy to hear that you had such an excellent experience. We look forward to welcoming you back again for your next stay in Kelowna. Kind regards, Mathew Zurbrigg Assistant General Manager

"Should be a Premier Property."

5
Earthelementslover, Vancouver, Canada 22/06/2020

Beautiful property, perfect location, upgraded room as a Gold member was very appreciated. Morning staff are engaging and kind. General Manager went above and beyond, was very professional. Looking forward to coming back.

General Manager, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Earthelementslover, Thank you for your excellent review of our property. As an Elite guest, we're truly happy to see that you had such a great experience and look forward to welcoming you back again in the future. Warm regards, The Team @ The Best Western Plus Kelowna

"A pleasant stay"

4
sharonlee52, Burnaby, Canada 21/06/2020

Check-in and out was very friendly and professional. Though the hotel is right beside the main highway, it was very quiet in our room, and even on the balcony, which overlooked the courtyard, and had a view of the surrounding hills, We sat to enjoy a glass of wine and a game of cards, and then cheese and pate prepared in the kitchenette. Bed was very comfy. A very pleasant evening and stay.

General Manager, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear sharonlee52, Thank you for your great review of our property. We're truly happy to see that you had such a great experience and enjoyed the kitchenette! We look forward to welcoming you back again in the future. Warm regards, The Team @ The Best Western Plus Kelowna

"great value"

5
User 15/06/2020

Welcoming staff, Excellent service, Rooms were spacious & clean, well equiped with a makeup mirror, refrigerator, the grounds are lovely & pet friendly. Gold standard in green leadership, they offered modified breakfast bags with the COVID

"Very Comfortable"

5
LLHH, Vancouver, Canada 12/06/2020

Allot of changes given the covid safety requirements. No housekeeping which was actually good so you knew that anything you'd wiped down yourself hadn't been touched. Loved the available coffee from the front desk as well as the grab bag breakfast offering. Great service from all the staff. Excellent experience.

"Covid safe visit"

5
helen_edley, Victoria, Canada 01/06/2020

We visited during the phase 2 of covid restrictions in BC. The hotel had taken all precautions to keep us and their staff safe and we appreciated this very much. This included no room service and a limited breakfast, no pool or shared eating area. This was all very ok of course.

"Great hotel..beautiful view"

5
User 18/05/2020

Excellent stay. Clean and quiet rooms. Balcony is a nice bonus for those who smoke. Staff were all very friendly. With the new covid rules they do not clean your room which was fine for us. Anything we needed front desk would supply. Will definitely book here again!

"Excellent place to stay"

5
alisiyag2017, Edmonton, Canada 11/05/2020

We stayed here for a night over the weekend and thoroughly enjoyed our stay. We had a room in the tower, and it was very clean and spacious. The service from the front desk was excellent despite the ongoing pandemic, and the hotel was quiet and clean. The location is absolutely perfect with a lot of restaurants within walking distance to pick up from, and is not far from anything else you could think of doing in Kelowna.

"service"

4
User 11/03/2020

There is a lot to like about the hotel. We would like to give thanks to the dining room staff for their efforts in stocking all breakfast items and prompt cleaning when there are a lot of guests. We want to give a special thanks to Helen for taking that extra effort in making us feel welcomed and appreciated. Robert & Glen

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear BCvoyage, Thank you for taking the time to provide us with your feedback and we're happy to hear you had such an enjoyable stay. We look forward to welcoming you back again in the future. Kind regards, Mathew Zurbrigg Assistant General Manager

"Nice hotel, stylish rooms, cheap breakfast"

3
User 09/03/2020

We enjoyed our stay. The kids loved the pool, but the hot tub did not look very clean. The breakfast was plentiful, but lower quality. Good value for the money and the staff were very accommodating to our group.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Davidj6042020, Thank you for taking the time to provide us with your feedback and we're happy to hear you had such an enjoyable stay. We look forward to welcoming you back again in the future. Kind regards, Mathew Zurbrigg Assistant General Manager

"Great place/excellent value"

5
User 05/03/2020

I normally stay elsewhere when I am in Kelowna, , but I saw the ad advertising stay two nights, get the third night free, So, I thought what the heck I will try this place. Well, I was Very happy i did. Staff was very friendly and accommodating on check-in, there was lots of room for my big truck, And as a walk in they had a room for me. This is not a new hotel, but is very well appointed, the rooms are clean and very nice, and there is a restaurant/pub, on the premises. The best, was yet to come. The breakfast that is included with your room, was one of the best I've had in a long long time. Waffles, scrambled eggs, bacon, sausages, sliced fruit, cereal, very good coffee, and a lot of other stuff. Darla and Clint are responsible for the breakfast in the morning. They have done a very very good job of doing this. Everything was hot, very clean, and the food was very very good. This is one hotel, that I will stay at a game whenever I am in Kelowna now.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear papaflan12, Thank you for your excellent review of our property. We're happy to hear that you had such an excellent first time experience with us and enjoyed our friendly welcoming, the guest room quality and the delightful hot breakfast. We look forward to welcoming you back for your next stay in Kelowna. Kind regards, Mathew Zurbrigg Assistant General Manager

"Back Again and Never Disappointed"

5
Cheri M, Castlegar, Canada 04/03/2020

I have reviewed this place before but I figure if they are consistant with their service, they deserve another review! We often stop here as we fly out to other destinations and they are really good about letting us leave our vehicle in the lot in off seasons. The taxi service from the lobby is quick and easy to obtain. The Pub in the hotel serves great food and can deliver to the room for a fee. When we were making our way to the room we noticed that there was several young hockey players in the hall way and feeling a little rambunctious! The sound proofing in the room saved us that night. Gotta like that!

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Cheri M, Thank you for your glowing review of our property. We're truly happy to hear that you had such an enjoyable experience with us again and look forward to welcoming you back again in the future. Your loyalty is important to us so if I may be of any assistance for future stays, please feel free to let me know how I may assist. Warm regards, Mathew Zurbrigg Assistant General Manager agm@bwkelowna.com

"Front desk service"

5
User 04/03/2020

Mary was exceptionally helpful at front desk answering questions and looking up rewards program for me Discovered I was still listed by 10 year old email and let me know how to get it updated. Highly recommend

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear witherly, Thank you for your excellent review of our property. As a valued loyal guest, I'm happy to hear that Mary provided you with such delightful and helpful service and was able to assist with your rewards program update. We look forward welcoming you back again for your next stay in Kelowna. Kind regards, Mathew Zurbrigg Assistant General Manager

"Customer service?"

2
User 04/03/2020

As a seasoned traveler for business and a regular at this BW location, i was extremely disappointed in the lack of honesty with some of the staff as they notified me that they could not satisfy my room request. My colleague was then given an already occupied room and then after reporting the issue to the same check in agent she then placed him in a tower room. during another stay the similar situation occurred as it relates to the room request and was then given a room with lights not working and then was told they would not be able to repair until the next day.

"Love this Hotel!!"

5
User 24/02/2020

Always stay here when traveling for business. Very friendly and accommodating staff. Love their waffles!! And the most comfortable beds, always have a good night's sleep and the rooms are always clean, pet friendly rooms are fabulous too!!

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear joanneunderschultz, Thank you for taking the time to provide us with such an excellent review of our property. We're happy to hear that you enjoyed the comfort & cleanliness of our guest room, the waffles at breakfast and that your four legged family member enjoyed their stay as well. We look forward to welcoming you back for your next stay in Kelowna. Kind regards, Mathew Zurbrigg Assistant General Manager

"Nice Complimentary Breakfast"

4
User 15/02/2020

Very much enjoyed the complimentary breakfast served by Helen and Grant. Great service and good food. Nice selection including both hot and cold options. Waffle machine made nice waffles. Large eating area overlooking the pool.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Soonias, Thank you for your great review of our property. We're happy to see that both Grant and Helen took great care of you and you had such an enjoyable experience with our complimentary Deluxe Hot Breakfast. We look forward to welcoming you back for your next stay in Kelowna. Warm regards, Mathew Zurbrigg Assistant General Manager

"Hotel"

5
michmcfall, Fruitvale, Canada 12/02/2020

Very good service, friendly and clean. Highly recommend. Easy access to parking and close to shopping centres. Very nice rooms, spacious, comfortable. Would highly recommend. Very reasonably priced. No concerns with any part of stay.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear michmcfall, Thank you for your excellent review of our property. We're truly happy to hear that you had such an enjoyable stay and look forward to welcoming you back for your next stay in Kelowna. Kind regards, Mathew Zurbrigg Assistant General Manager

"Great get away weekend"

5
Nancy C, Swansea Point 12/02/2020

My husband and I both were recovering from the flu and had to revise our previous plans so we decided to go closer to home to Kelowna and spend our weekend together in the Best Western Plus Wine Country Hotel. We totally enjoyed our 3 day stay. Excellent staff and room. Quiet clean and convenient to venture out and about. The pool area is adult only from 9 to 11pm...also a nice perk. The breakfast room is cared for by a wonderful woman who diligently kept things full, fresh and clean. Absolutely going to do it again.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear N8015TKnancyc, Thank you for your recent review. We're extremely happy to hear that you had such an enjoyable stay in Kelowna. After reading your review, I believe you may have left the review for the incorrect Best Western Plus. The hotel site you reviewed was for the Best Western Plus Kelowna Hotel & Suites however you note that you enjoyed your stay at the Best Western Plus Wine Country which is located in West Kelowna. If this is not the case and you did, in fact, stay with us, then we're happy to hear you had an enjoyable stay with us. If not, I'm sure the Best Western Plus Wine Country would appreciate knowing what an excellent stay you had. Please let me know how I may assist further. Kind regards, Mathew Zurbrigg Assistant General Manager Best Western Plus Kelowna Hotel & Suites agm@bwkelowna.com

"Great Place to Stay"

5
collis2016, Trail, Canada 10/02/2020

This was a great experience.All the staff welcomed us. We were also welcomed right away by the front desk. There was no waiting time for our room. The room was very clean and tidy.The rooms were made up everyday if you liked. The hotel is in a good location. Good for shopping. The parking lot for the hotel is easy to get in and out of. A complementary breakfast is offered. There was a very good food variety for breakfast. The breakfast staff was very welcoming and helpful as well.There was no wait when we checked out.We will come again. I would recommend this hotel.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear collis2016, Thank you for your excellent review of our property. We're happy to hear that the team created such a welcoming and enjoyable experience for you. We look forward to welcoming you back for your next stay in Kelowna. Kind regards, Mathew Zurbrigg Assistant General Manager

"Breakfast"

4
207CC, Richmond, Canada 10/02/2020

The breakfast stuff is very friendly and kept the table very clean. I wish we have more variety in the breakfast menu, especially the hot food. But over all, we enjoyed the stay very much. Best location! We love Best Western Hotel.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear 207CC, Thank you for your great review of our property. We're truly happy to see that you had such an enjoyable experience and look forward to welcoming you back. On our hot buffet, we currently offer two (2) daily omelet varieties, bacon, sausages, hash browns and a deluxe waffle station. As we're open to the gift of feedback, we'd would love to hear from you as to something additional you'd wish to see on our hot buffet to have made it better. We look forward to hearing from you and to welcoming you back for your next stay in Kelowna. Kind regards, Mathew Zurbrigg Assistant General Manager agm@bwkelowna.com

"Helen"

5
User 09/02/2020

I met a lady who works at the Best Western this morning. Her name is Helen. She lit up the room as she cleared tables and greeted each guest with a huge authentic smile. If the manager is smart they will put Helen in a position where she interacts with everyone of the guests. She is a person who makes you appreciate life just by being in her presence.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear V4180NUjefff, Thank you for your excellent review of our property. We're so happy to hear that you had such an enjoyable stay and found Helen to be such a delight. We, too, feel the same way about Helen, her smile and friendly energy cause the whole room to brighten. We truly appreciate your feedback and look forward to welcoming you back for your next stay in Kelowna. Kind regards, Mathew Zurbrigg Assistant General Manager

"Disappointed and the Final Straw"

1
User 07/02/2020

This was our 6th stay in the past year. We took advantage of the parking and shuttle to and from the airport. The rooms are clean and comfortable and the breakfast is pretty good. However checkin was inadequate 5 of the 6 nights. Five of the challenges were that they simply could not find our reservations (even though we had email confirmations). Very frustrating. This last time they had given our room to somebody else who had actually signed for the room under our name. They actually made us feel like we were lying that it was us that signed! After conversation with front desk and manager on duty eventually a different room was given to us. As well the desk clerk offered a discount to make up the inconvenience. After arriving home and checking credit card statements we found that we were charged for both the original rate and the discount rate. Could this have been for the other room? After phoning the hotel to resolve this problem the result was even more unsatisfactory. The desk clerk recognized that both the charges were made to the credit card and indicated that she had resolved the issue but proceeded to quote a balance greater than the original charge. When we responded with the discounted price we were promised she said she would take it up with the manager. Still waiting....final straw...we will be taking our business elsewhere.

"Good Stop-Over Hotel"

4
460Lorraine, Oliver, Canada 04/02/2020

The Best Western Plus Hotel in Kelowna is a good Airport stop over hotel. Complimentary shuttle service starts at 6:30 a.m. and the last return is 11;30 p.m., and you must make reservations in advance. Along with this service you can leave your vehicle for one week free parking. The lady checking us in seemed to have an attitude problem, but the one on our late night return was very helpful and friendly. The room was clean and the bed and pillows cozy and comfortable.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear 460Lorraine, Thank you for your great review and rating of our property. We're happy to hear that you had such an fantastic stay with us. As we strive to ensure all of our guests have an enjoyable stay, could you please connect with me to let me know your stay details as I would like to address the friendliness concerns you encountered with our team. Truly appreciate your feedback and we look forward to hearing back from you. Best regards, Mathew Zurbrigg Assistant General Manager agm@bwkelowna.com

"Worst Staff Ever Encountered"

1
stoor2020, Prince George, Canada 04/02/2020

The hotel is not bad. My room light for Do Not Disturb wasn't working correctly. It stayed on. Room didn't get cleaned. I understand and that happens. The way the staff dealt with it was horrible. Very condescending and unhelpful. My room didn't get cleaned and with a smirk was told because my DND light was stuck on. Said I would break it with a hammer if that would make somebody clean my room Worst experience I've ever had dealing with staff.

"Value for money"

5
Jamesjx, Dammam, Saudi Arabia 02/02/2020

Stayed just one night with the family, the process of check in was quite smooth and the staff very friendly. Being in the middle of winter the kids really enjoyed spending time in the hot tubs, despite that they are right outdoors. Breakfast was quite good but you have to be on time. Loved the waffle making self service.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Jamesjx, Thank you for providing us with your recent review of our property. We're truly happy to hear that you and your family had such an enjoyable stay and look forward to welcoming you back for your next stay in Kelowna. Warm regards, Mathew Zurbrigg Assistant General Manager

"Decent hotel starting to look a little dated"

3
3tracie, Merritt 26/01/2020

Decent hotel, great location just off of the highway. Our room in the back part of the hotel was slightly musty smelling and looked a little dated, but was very clean. The swimming pool area is set beside the lobby and breakfast area, so feels a little fishbowl like. Staff were all extremely friendly and the breakfast area was quite well stocked with all of the normal buffet items and a lovely woman named Helen was bustling about making sure every thing was clean and full and stopped to chat with my son and I to make sure we had everything we needed. A comfortable place to stop on the way through, probably not a place I'd stay for an extended trip though.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear 3tracie, Thank your review of our property. We typically pride ourselves on the level of service and are happy to hear that Helen and the breakfast team took great care of you. You'll be pleased to know that we have a wide variety of guest rooms available to appeal to those that are just passing through Kelowna or for those that wish to make it an extended stay with full kitchens or kitchenettes. Additionally, come stay with us again in the summer as the glassed in pool area opens up to create a unique and refreshing indoor/outdoor patio setting. We look forward to the possibility of welcoming you back again in the future. Kind regards, Mathew Zurbrigg Assistant General Manager

"Comfy beds!"

5
EhEmWhy, Calgary, Canada 26/01/2020

I stay here for work, and the beds are comfortable as heck, the rooms with a balcony are a nice touch, and the breakfast is incredible! Helen is the sweetest, and will make sure you have everything you need to be full and ready for your day.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear EhEmWhy, Thank you for your excellent review of our property and for your loyalty when staying with us for work. I'm truly excited to hear that you have such enjoyable stays with us and that Helen and the breakfast team take great care of you. We look forward to welcoming you back for your next stay in Kelowna. Kind regards, Mathew Zurbrigg Assistant General Manager

"Making The Best of It"

3
Ellyn T, Nanaimo, Canada 25/01/2020

When we arrived, they did NOT have the room we had reserved - king bed, courtyard view. Wanted to put us in a ground floor looking at the parking lot. We made clear that we were not going to accept that, We had to get the manager as the desk clerk was not going to budge. We are Best Western members as well as AARP and BCAA, and stay almost exclusively at Best Westerns. They finally did find us a very nice large room with the courtyard view. I think they did this by taking someone else's reservation. The room smelled of smoke because smoking is allowed on the balconies. The sliding door was difficult to open. We were in the two-story section. I cannot do stairs due to a mobility issue. There is an elevator if you can call it that. It is very slow and a little scary. The only really positive thing I can say about this hotel is that the breakfast was very good and lots of seating available. This is a very busy place and hard to get attention from the front desk at times,

bwkelowna, Owner at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Ellyn T, Thank you for your review of our property. I typically pride myself on the level of service and product we provide to our guests and am sorry to hear that this was not the case for your reservation. Please rest assured that I will be sharing your feedback with the teams to help us to improve our services for future guests. Should your travels bring you back to Kelowna and you'd be willing to try our property again, please contact me directly at agm@bwkelowna.com so that I may set up your reservation to assure your comfort for your next stay. Kind regards, Mathew Zurbrigg Assistant General Manager

"Do Not Stay if You Plan on Sleeping."

1
Jocelyn S, Chemainus, Canada 19/01/2020

Hockey teams yelling and running up and down the hallways..playing hockey for hours. Two nights in a row. Even with calls to complain it continued. Who let's over 40 kids run all over the place unattended. Several guests complained. Paper this doors...can hear EVERYTHING.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Jocelyn S, Thank you for providing your feedback regarding your stay with us. I'm truly sorry to hear that neighbouring rooms were causing a disturbance for you. As this is not a typical occurrence for our property and we typically pride ourselves on the comfortable stay our guest experience, I hope that you will be willing to try us again in the future. Please let me know if I may be of any assistance for your next stay in Kelowna. Kind regards, Mathew Zurbrigg Assistant General Manager agm@bwkelowna.com

"Very Mediocre Stay"

2
tiffanyfseal, Logan Lake, Canada 18/01/2020

Our reservation was booked for more rooms than booked for. The credit card to be charged and set up they could not use. When the room was booked it was confirmed that the card could be charged. Room was frigid upon arrival. Secondary mirror in the bathroom was covered in make up and hair spray. Front desk/room service was not accomodating when we requested cutlery sent up with our dinner. We were told to walk down to the front desk to retrieve ourselves. Internet was spotty at times in the room throughout the day. Lunch buffet had tips jars all over the place. I get that they keep the food and going and clean tables, but we also pay for this service. Parking lots were full of snow. Walking across the court yard to get to the breakfast and the conference rooms, paths were not kept on with shovelling.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear tiffanyfseal, Thank you for providing your feedback regarding your stay with us. I'm truly sorry to hear of the billing, cleanliness and service concerns you encountered during your stay. Please rest assured that your feedback has not gone unnoted as we will be using your feedback as a teachable moment with our teams to improve our service in the future. If afforded the opportunity, could you please connect with me as I would like to connect with you to gain more insight into your stay. Until then, I look forward to the opportunity to speak with you. Kind regards, Mathew Zurbrigg Assistant General Manager agm@bwkelowna.com

"Good service, fair price"

4
User 18/01/2020

Competent staff, and hot coffee/tea available upon arriving on bone chilling afternoon. Great pub food directly across from the lobby. Staff also provided a box breakfast as we were taking the early shuttle (free) to the airport

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Charlie B, Thank you for your great review of our property. We're happy to hear that you had such an enjoyable experience in our pub and with our breakfast to-go option. We look forward to welcoming you back for your next stay in Kelowna. Warm regards, Mathew Zurbrigg Assistant General Manager

"Nice hotel desk clerk needs customer service skills"

3
User 16/01/2020

Staying the night for appointment in Kelowna. Room is very nice, separate bedroom and living area. Very clean. On arrival the desk clerk could see that my husband was having difficulty walking. We were given a room on the opposite end of the hotel. We had to walk through the lobby, walk outside down a snowy path, then down another hallway. The room was at the end of the hall after that. It was the furthest room from the front desk. We found out later that we could have parked at the back of the hotel and it would have been far easier to unload bags and get to our room. We were not offered any assistance to help us get to our room with our bags. A properly trained desk clerk would have disclosed how far it was to our room and suggested that we park on the opposite end of the hotel and offered assistance. I would stay here again as the room was comfortable and clean, however I would insist that we were given a room in the main hotel.

"A Good Place to Spend a Night"

4
User 08/01/2020

Flew in late to Kelowna and overnighted at the Best Western prior to heading to the Silver Star Ski Resort the next day. We had stayed here on a previous trip and were happy with our stay so we decided to stay again. As before, the rooms were well appointed and clean. The included buffet breakfast the next morning was very good. There is plenty of parking at the hotel and a number of good restaurants within easy walking distance.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear BrendanR_13, Thank you for providing us with such a great review of our property. We're truly happy to hear that you had such an enjoyable stay and trust your experience at Silver Star was just as fantastic. We appreciate your loyalty and look forward to welcoming you back for your next stay in Kelowna. Warm regards, Mathew Zurbrigg Assistant General Manager

"A comfortable stay"

4
User 07/01/2020

The hotel is clean and fresh. I found the staff is friendly. The advance notice check in via email was very quick and efficient. The pool is nice warm and inviting. The cleaning staff were quick and polite. I would stay here again.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Ron C, Thank you for providing us with such a great review of our property. We're truly happy to hear that the team took great care of you and you had such an enjoyable stay. We look forward to welcoming you back for your next stay in Kelowna. Warm regards, Mathew Zurbrigg Assistant General Manager

"Two weeks in Kelowna"

5
MarkW6472020, Mississauga, Canada 04/01/2020

We were on assignment in Kelowna BC for two weeks and the staff at the Best Western Plus Kelowna took care of our group, from making sure everyone heading out early had their breakfast take out box and the rest enjoyed their breakfast at the hotel. Staff were always pleasant and engaging, definitely coming back again!

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear MarkW6472020, Thank you for your excellent review and for taking the time to provide us with your feedback. We're truly happy to hear that the team took great care of you and you had such an enjoyable stay. We look forward to welcoming you back for your next stay in Kelowna. Kind regards, Mathew Zurbrigg Assistant General Manager

"Breakfast Staff and Location"

5
User 01/01/2020

Very friendly and helpful staff. We stay at this hotel often enough, Holly, Darla and Grant have become friends. The breakfast buffet is amazing as the people who run it. The rooms and location of the hotel is also superb.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear evir2020, Thank you for providing us with such an excellent review of our property. We're truly happy to see that you have enjoyed our services, especially from our breakfast team, and we look forward to welcoming you back for your next stay in Kelowna. Warm regards, Mathew Zurbrigg Assistant General Manager

"Our go to Hotel in Kelowna"

5
User 29/12/2019

We travel to kelowna to see family and holiday 2-3 times a year for the past 23years. This is our go to hotel. It's consistent friendly go out of their way staff and good rooms. We have tried many different ones including the other best westerns this is our favorite

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Compass23516293067, Thank you for your excellent review of our property. We're happy to hear that you had such a great stay with us and your loyalty is truly appreciated. We look forward to welcoming you back for your next stay with us. Warm regards, Mathew Zurbrigg Assistant General Manager

"BW in Kelowna"

4
User 27/12/2019

A comfortable room with breakfast available. The fitness centre and the pool are nice additions. The air conditioning/heating is very loud and possibly needs cleaning. The fridge was too cold. The control to turn it up was not clearly visible

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Talkwithme221, Thank you for your great review of our property. We're happy to hear that you had such an overall enjoyable stay with us. As we aspire to always provide our guests with a flawless stay, we'd like to hear more about the details of your stay so we may look into the concerns noted. Could you please email us directly at info@bwkelowna.com to let us know your room number and the challenges you encountered so we may review? We look forward to hearing from you. Warm regards, Mathew Zurbrigg Assistant General Manager

"Breakfast staff"

5
User 21/12/2019

Just wanted to give a shout out to Darla, Holly, Grant and the rest of the kitchen staff here. Always smiling, offering help and just a pleasure to talk with! Almost walked out of the hotel with the size sticker still stuck to my pants but they stopped me from a possible embarrassing situation, Thanks!

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Optitrix, Thank you for your excellent review of our property. We're happy to hear that you had such a great stay with us and the team took great care of you. We look forward to welcoming you back for your next stay in Kelowna. Warm regards, Mathew Zurbrigg Assistant General Manager

"Medical"

1
User 19/12/2019

All was clean and the staff was great The staff at Breakfast were very helpful. Darla, Grant & Holly...my husband Rob thanks you all so much for all the help. We found the beds comfortable and the rooms clean.

"Breakfast"

5
User 16/12/2019

Darla and Holly were fantastic hostesses for our breakfast, Extremely friendly and courteous! Extremely helpful in getting us organized for breakfast!, The breakfast area was very clean and bright! Dishes were whisked away as soon as we were done!

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear thorneyt, Thank you for your excellent review of our property. We're happy to hear that you had such an enjoyable stay with us and our team took such great care of you. We look forward to welcoming you back for your next stay in Kelowna. Warm regards, Mathew Zurbrigg Assistant General Manager

"Overnight for a hockey game in Kelowna"

4
User 15/12/2019

Thank you to Grant & Helen for a lovely continental breakfast! Helen was such a friendly person with a big smile for everyone! We would definitely stay there again! The room was very nice and quiet and the only thing negative thing we can say about it was we were having trouble keeping the temperature regulated....it kept going back up to 72 degrees which was a little warm for sleeping.

"Ms.Joyce Alcantara"

4
User 15/12/2019

Had a good experience staying at the hotel. Staffs are all nice and knowledgeable. Had a good complimentary breakfast. all of their foods are fresh and hot. Darla and helen are such a wonderful worker! Will definitely stay here again!

"Excellent comfortable affordable stay!"

5
PlaneJane3720, Calgary, Canada 14/12/2019

Enjoyed our recent midweek stay at the Kelowna Best Western Plus which included the complimentary hot buffet breakfast the Plus brand always offers. Arrived on a Wednesday night and enjoyed really well priced chicken wings ($6 a lb.) served with celery and carrot sticks in the 97 Street Pub. The server was exceptional- super efficient, friendly and very conversational but never intruding. The pub is a casual atmosphere with a pool table, foosball table and several screens for sports fans. Great happy hour prices and drink specials. Also enjoyed the outdoor hot tubs (2). We stayed in the older court-yard side which would be great in the summer and it was so quiet we slept like babies. Oh and the beds are super comfortable as are the multiple pillows. It was a little nippy going outside to get to the main lobby of the hotel..but complimentary robes were supplied which came in handy when it came to accessing the outdoor hot tubs. They have an indoor salt water pool but we did not get a chance to use. Super welcoming friendly staff and everyone wished us a Merry Christmas which was a nice touch with the wonderful festive decorations throughout the hotel. Rooms were very clean, spacious with mini fridge and Keurig coffee machines. Pub, restaurant, lounge on site...but other options all within a short walk including lots of shopping and retail. Great location!

"Welcoming hotel"

5
User 12/12/2019

Haven't been to the hotel since mid spring, so it was very nice to see familiar faces at the front desk☺. Shawna as always is very efficient and pleasant. And Mary is always a delight to see in the morning . Great job ladies.Food selection is great for the free breakfast. As always beds are so comfy.

"Personal trip"

5
REGINALD L, KAMLOOPS 10/12/2019

Stayed at Kelownas Best Western Plus. Rooms very quiet and clean. Bathrooms clean and nice thick towels. Excellent breakfast included. Very enjoyable. Heated indoor pool. Lots of convenient parking good place to stay.

"super friendly staff and sumptuous breakfast buffet"

5
colleent997, Burns Lake, Canada 09/12/2019

So grateful for the amazing hospitality extended by staff, most especially the breakfast crew who makes sure to serve the best breakfast buffet with superb selection for one and all. Thank you Darla, Grant and Holly for starting our day right each morning.

"Great Breakfast"

4
User 09/12/2019

Been staying here for the last 4 years. The free breakfast has anything you could want, Grant and Helen do a wonderful job! So do the rest of the staff! We always stay here at the beginning and end of our vacations when flying out of Kelowna. Enjoy the pub, as well.

"Very nice hotel."

5
869alannap, Vernon, Canada 07/12/2019

Totally enjoyed our stay at this hotel. The staff were so friendly and accommodating. Special shout out to Sales Manager Dee and the sweet people in the breakfast room Grant and Helen. Well done everyone! We had a fun night !

"The best experience possible."

5
390owend, Kelowna, Canada 04/12/2019

We have a young family, who unfortunately had to stay in a hotel for over a month as our home had flooded. This was exceptionally hard on us but the staff at the hotel made the burden so much easier. People like Darla, Holly, and Grant made our stay enjoyable! This hotel has a great hot breakfast and the staff would greet us and our young baby every morning in the lounge. This brought a bit of cheer into our unfortunate circumstances. We highly recommend this hotel and the suites, in particular, are quite nice.

"Amazing stay!"

5
deanopearce, Kamloops, Canada 02/12/2019

We had a fantastic stay. I usually don't get too excited about hotels but this hotel was really nice. The rooms were large, the outside courtyard was really nice, yes even in the winter, and the pool was easy to get to and enclosed in glass all the way around. Staff was polite and friendly. Grant and Darla ran the breakfast buffet, the food was terrific, and lots of it. Well worth the stay!

"Best Western Kelowna"

5
Y7033WNdarrenr, Burnaby, Canada 26/11/2019

The hotel is in a great location close to shopping and the amenities are attractive. Outdoor hot tubs and saltwater pool are relaxing after a long day. New menu in the pub offers great food and the service is exceptional. Staff are very helpful and knowledgeable of what the city has to offer for entertainment. Great place to stay

"Front Desk needs better attitude"

3
476candaceh, Vancouver, Canada 23/11/2019

The front desk staff were the rudest hotel staff I've encountered. We had lots of luggage, but when I asked for a cart, she said “I don't know where they are, it'll probably take a while to locate one” (but didn't offer to actually find one). This was after she basically ignored me for 10 minutes before checking me in, acting like it was an inconvenience to her, even though no one was around and it was quite silent (it was a Sunday night). Not a smile or slight friendliness. We had a dog with us and had to drag the kennel and our luggage to the other end of the hotel. However, the kitchen staff (Holly and Darla) were the friendliest and helpful people we encountered there.

"Another great stay"

5
LLHH, Vancouver, Canada 19/11/2019

Always my kelowna goto place. Friendly staff who treat me well. Love the tower rooms. Easy access and lots of parking. Several restaurants nearby in case you want to walk. Upscale included breakfast. Good fitness area. A great place.

"Great service and amenities. Clean and comfortable rooms. Issues with food service."

5
User 18/11/2019

Great service, Great amenities. Be warned, room service from 97th street pub was terrible. May be best to dine in the pub as our food was so cold. Not only were the nachos cold, all the toppings were just a pile in the middle. Since they were cold the cheese was just a hard brick on the top. The pool was nice and it looks like it opens up to the outside during summer months. Breakfast buffet was well done, a few options for vegan/vegetarian. Hashbrowns, toast, bagels, fruit. The eggs unfortunately all contained dairy. A big selection for the meat eaters though.

"Great experience"

5
User 17/11/2019

Very happy with my experience. There was a mix up on the room I had reserved, and the staff fixed the problem right away. The options for breakfast were great and many. Would highly recommend and I will be back for sure!

"Get Away"

5
dtek, Kamloops, BC 16/11/2019

Excellent location and friendly staff. Enjoyed our stay and look forward to a longer get away soon. Breakfast was excellent and the pool and hot tubs just added to the experience. Having a Spa for massages was just an added bonus to a great time.

"Excellent stay"

5
Squeech57, London, Ontario 08/11/2019

Check in was very easy. Staff is courteous and efficient. The room was a good size including a walk-in closet, extra area with sink, and very comfortable beds with pillow menu. The breakfast had several choices suitable for everyone. There are close by restaurants, shopping and a wine/liquor store. The only complaint was trying to find certain stations on the television.

"Kelowna Best Western"

5
Liv1385, Trail, Canada 08/11/2019

Had another great stay in the Kelowna Best Western. When we arrived we were greeted right away, checked in and went to our room. The rooms are clean and the beds are very comfortable. In the morning we ate our complimentary breakfast which has a great variety of tasty foods and then checked out.

"Excellent Room"

5
User 07/11/2019

My room had a Jacuzzi and a fireplace, it was like being at home. The bar/ restaurant was good the service was good, lots of sports on the tv's the pool table was in good condition, easy parking, electrical outlets. Lots and Lots of shopping close by. People in Kelowna tend to run red lights beware. Went to two excellent restaurant's outside of the hotel complex. One was Joey's next to Costco, one was along the water on waters street, Cactus Club, very nice.

"Great spot for group travel"

4
shazshops, Vancouver, Canada 04/11/2019

Stayed here for a hockey tournament. Great space, service and rooms. Would be ideal in summer with courtyard facing rooms. Kids had fun and parents could gather in atrium without disrupting other guests

"Home From Home with More !"

5
Anne H, Chilliwack, Canada 01/11/2019

My husband, myself and our new puppy recently stay at this Best Western Hotel. Being our first excursion with our dog we were quite nervous about the facilities. We definitely need not have worried ! We were given a ground floor suite with patio access to a lovely garden ! The room itself was very large with a lovely bathroom and extremely comfy beds. Our dog felt immediately at home, as did we ! We walked the extensive garden several times. The dining room was superb, lots of room and the breakfast selection was excellent. We found all of the staff to be most welcoming and helpful with directions as we were new to town. Upon departure we had the pleasure of meeting Manager Prish Chevan who confirmed our thoughts about the welcome we had received. Our stay was far too short and we will definitely be back and also recommend this hotel to all of our friends. I must add that this hotel is very convenient to visit UBC.O which is where our granddaughter is currently attending.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Anne H, Thank you for your glowing review of our property. We're elated to hear that you, your husband and new puppy had such an enjoyable and comfortable stay with us. I have shared your feedback with the team and with Prisha as well so they may know what a welcoming experience they provided you. We look forward to welcoming you back for your next stay in Kelowna whether your visiting your granddaughter or just exploring the Okanagan. Kind regards, Mathew Zurbrigg Assistant General Manager

"Above and Beyond before we even arrived!!"

5
HeatherC3511, Kamloops, Canada 26/10/2019

We came to Kelowna this weekend as I have an exam to write on Monday and, sequestering myself in a hotel room to study seemed like a great idea. In order to study, I need to have consistent internet access - wired preferably as I find hotel wifi can be a bit spotty no matter where I stay. Before leaving Kamloops, I wanted to make sure the room we booked had wired access - I knew it was available at the hotel, but wasn't sure if I needed to bring an Ethernet cord or if I had a wired terminal in the room we had. I called the hotel and spoke with Ryan at the front desk. He told me that not all rooms had working terminals and offered to go check our room for me and call me back. I have stayed in many hotels and it is rare to find this level of service. In less than an hour he had called me back. He took a laptop up to our room and checked whether or not we had internet and an Ethernet cord in the room. He upgraded us to a better room for both nights at no extra charge and he confirmed the new room had working, wired internet access, with the Ethernet cord being provided by the hotel. When we arrived, it was Ryan that checked us in. Turns out he is the assistant front desk manager, and in my opinion, the hotel has an exemplary staff member and manager in their employ. I would recommend this hotel for the service alone, never mind the updated room with a lovely view and the complementary breakfast buffet that is included.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear HeatherC3511, Thank you for your glowing review of our property. We're truly happy to hear what an enjoyable experience you had with our hotel and with Ryan at our desk. Thank you for your kind words and it makes us very proud to know that he had made such a great impression on you during your time of study. Please let us know if we're able to assist with any future requirements and we look forward to welcoming you back for your next stay in Kelowna. Warm regards, Mathew Zurbrigg Assistant General Manager

"Who knew a highway hotel could be an oasis?"

4
janet4d, Kamloops, Canada 22/10/2019

I was a little worried about the hotel being on the highway, but the rooms are completely soundproof. Rooms are very clean and fresh. Patios are very private and outdoor area is beautiful. Breakfast offers a good variety of something for everyone.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear janet4d, Thank you for providing us with such a great review of our property. We are happy to hear that you had such a comfortable and enjoyable stay and look forward to welcoming you back for your next stay in Kelowna. Kind regards, Mathew Zurbrigg Assistant General Manager

"Needed a gas mask"

3
User 20/10/2019

Okay I get it that I am sensitive to scents. BUT I stay in probably 50 different hotels a year and I can say this is my first experience with the laundry detergent used for the sheets/towels being SO STRONG. Waking into the room is like walking into a box of Tide detergent. Perhaps some people find this pleasant but for me and anyone else sensitive, it is over the top. Ended up sleeping on the couch with a coat over me (covering my face) to avoid the bedding. Would have checked out and went elsewhere if we weren't all staying here as a part of a tour preplanned well in advance. Read some other reviews that were negative about the front desk staff. While we didn't check in ourselves as our management does that I did have to talk to the front desk staff to ask about the coin operated laundry. They acted like it was an imposition to even speak to me. There was no one else at the front desk so it wasn't that they were swamped. But I certainly felt asking them simply where it was and what kind of change I would need was a bother. Room service was good and fast.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Carrie R, Thank you for your review of our property. I'm sorry to hear that you were not comfortable in your guest room as I typically pride myself on the level of service and quality we provide to our guests. Our target is to provide an odour neutral environment, however our detergents and cleaning solutions are slightly scented. Had we had known you had sensitivities to scents, we could have provided linens that have gone through a separate process to further reduce scent irritation caused by our laundering process. Should you be willing to try our hotel again in the future, we would love the opportunity to provide you with a scent free experience to assure your comfort on your future stay. Please just let advise us of this preference during your reservation process and we will prepare your guest room accordingly. Kind regards, Mathew Zurbrigg Assistant General Manager

"Pleasantly surprised"

5
John B, Vancouver, Canada 16/10/2019

Here for hockey tournament, otherwise never stay at BW. Room was better than expected, including bedding, media and quality of furnishings. Breakfast and service were also better than expected. On par with other brands like Residence Inn or Hilton Garden Inn which was a pleasant surprise. Also, thanks to Ryan who went out of his way to make my check in experience top notch.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear John B, Thank you for your excellent review of our property. We're truly happy to hear that you had such an enjoyable experience and were pleasantly surprised as to the quality of your stay and service, especially from Ryan at our Front Desk. We look forward to welcoming you back for your next stay in Kelowna. Warm regards, Mathew Zurbrigg Assistant General Manager

"Noisy"

2
User 16/10/2019

Don't stay here on long weekends unless you enjoy teenagers running in the hallways yelling until 10:45 every night. Room wasn't clean, hair in shower, foreign red blob on room wall. Noise transfer from the hallway into the room is terrible, if you're a light sleeper I suggest earplugs. Shell on hard boiled eggs for breakfast...yum.

"Always stay here when in Kelowna"

5
User 16/10/2019

Really nice hotel that is close to everything. Great worrk out facility, pool and hot tubs. Nice Tower rooms with jet tubs. Really nicely maintained courtyard. Staff are good. Breakfast needs work but it is a buffet.

"One Night Getaway"

3
sandyb304, West Kelowna, Canada 13/10/2019

We stayed in the tower just to get away from the kids for a night. The pool area was quite dark compared to the pictures on the website although we did check in early so I am not sure if they leave the lights off until the 4pm check in time. The tower was not as clean as I expected but the room was quite nice. The tower rack was coming out of the wall so we mentioned it at the front so we were not charged for the damage. We were on the top floor and the only window coverings were slatted blinds but all of the commercials lights around the hotel ware on all night so we found it hard to sleep. Tip: don't get a west facing room in the tower. Overall the place was decent for the price of the rooms. Would probably try another hotel next time.

"Great hotel"

5
User 10/10/2019

Stayed for couple of nights. Really nice rooms and a great property. Breakfast was very good. Facilities really nice. Didn't use the pool this time but for sure next time. Two hot tubs are nice. Nice grounds with grass trees plants. Will be back again

"A Cofortable Hotel"

3
Hugh M, High Wycombe 10/10/2019

The rooms are comfortable and clean. Beds are very comfortable. Breakfast is good, although some of the meat products for breakfast are of poor quality. Staff are generally good. The room has coffee and tea making facilities but unlike other hotels I have visited, no milk or cream was provided in the rooms, although there is an empty fridge. Staff were quite offhand when we requested milk and suggested that we visited the local supermarket. The hotel is about 10-15 minutes drive from the City Centre. Parking is good.

"Nice Hotel with good facilities and sports bar"

4
John Edmund B, Kettering, United Kingdom 09/10/2019

We only stayed one night but the rooms were good and the facilities equally as good and excellent service from all the staff. The attached sports bar we thought would be a little to busy but it was great once they found us a table in this very busy establishment. We dined like locals with one variety of burger or another with fries and beer whilst watching several live sports on the multiple screens, we had a good time and enjoyed the food and atmosphere.

"excellent"

5
Traveler28031763021, Sicamous, Canada 08/10/2019

the hotel is very clean they also have a shuttle service to the airport and pick up. Our flight left to early for the breakfast but one of the staff (her name is Dee) put together a breakfast care package for us, we found all the staff very thoughtful and helpful.

"So-so"

3
LorMo, Toronto, Canada 08/10/2019

I wasn't sure how this hotel is rated #5 on Tripadvisor, until I noticed that a lot of the '5 star' ratings were made by 'single contribution' travellers (with no noted city of residence) who had attended an event in September. As a traveller from out of town, with 60 contributions, I found this hotel to be very average, if that. Definitely not worthy of the 5th highest rating of hotels in Kelowna. The room and furniture was dated, lighting in the room poor, customer service at the front desk nothing out of the ordinary. Upon check-in, our room was missing the switcher for the television. The breakfast was good and we did have a quiet night's sleep. We stayed only one night, opting to switch hotels for the remaining three nights of our stay - which turned out to be an excellent decision.

"Smoke "

1
revychick, Revelstoke, BC 26/09/2019

We checked in, dirty ash tray on the patio. Okay fine. Then the guys in the room were smoking on their patio with their patio door open which resulted in smoke entering our room thru the vents. Went to the front desk and asked to be moved to a non smoking part and he said that he couldn't guarantee it as smoking is permitted on patios. Okay it's 2019 and a Best Western Plus couldn't guarantee a smoke free environment?! Wow really gave me a bad taste for the name which I usually equated with quality. Promptly left and checked in to the Fairfield Marriott. Breathe easy yay!

"Check out staff lacks customer service training."

1
donaldh2015, Abbotsford 23/09/2019

The check out staff are as important to the customer as the check in staff. Polite and courteous should be the order of the day. This experience fell far short of that expectation. I would never recommend this hotel to anybody!

"Best Western Plus Kelowna"

5
ShuswapGranny, Svendborg, Denmark 22/09/2019

I love staying at this hotel. It's clean and green. From electric vehicle chargers to giving you extra reward points to hang up your towels on multiple night stays. Breakfast room and breakfast are very good.

"Excellent stay"

5
chl190, Surrey, Canada 19/09/2019

Front desk was very accomodating and helpful with my schedule change. I've got a room with jacuzzi. Bed was comfortable and room was clean as usual. Had a good sleep and breakfast. Overall an excellent experience.

"Best Western Kelowna"

1
Ian H, Revelstoke 17/09/2019

Always a rewarding experience, very consistent levels of service and product. This hotel has been my "go to" for eight years while undergoing treatment for cancer. The staff are all compassionate, caring, and a boost to my personal outlook on life.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Good afternoon Mr. H, Thank you for providing us with your glowing feedback regarding your recent stay with us. Looking at your rating, I see you rated us as having a Terrible stay, could you please let me know where we could have improved to have provided you with a better experience? My contact email is agm@bwkelowna.com and I look forward to connecting with you. Kind regards, Mathew Zurbrigg Assistant General Manager

"Great Place to Stay"

5
SharonPhil, Chilliwack, Canada 17/09/2019

We enjoyed the breakfast and all the amenities. It was quiet and the rooms well kept. The fitness centre was small but had what we needed. Pool and hot tub were fine. Customer service was a 10! Very helpful in helping us locate atttractions. The location was close enough to the city centre and the highway which allowed us to get everywhere quickly.

"Pleasantly surprised."

5
Ken B, Port Moody, Canada 17/09/2019

Needy seniors were helped without difficulty to find a place to stay at short notice. Staff were excellent. Accomodation was more than adequate. Kitchen facilities were fine. Early morning breakfast was well stocked, clean and comfortable.

"Road trip"

4
TOby9992013, Vancouver, Canada 16/09/2019

The resort we had booked was not as advertised and we refused to stay there. We phoned the Best Western in Kelowna and booked a suite. The suite was clean, well maintained had everything we needed. It was on the first floor with access to the garden. The complementary buffet breakfast was an added bonus. What could have been a disaster turned out to be a relaxing break for us.

"Never Again."

1
jessedenscombe, Calgary, Canada 13/09/2019

Uneatable breakfast, unsafe railing on the 8th floor balcony room, out of date decor and room. Would recommend spending a little more to get a nicer room somewhere else. Was not satisfied with the stay. The staff are very nice but the hotel needs to be updated and served food that isn't of the lowest quality.

"Amazing service"

5
vas747, Sydney, Australia 13/09/2019

Amazing service and quality at Best Western Plus Kelowna! The staff were amazingly helpful and kind throughout my stay. Great lounge and breakfast area. Great location and on the main Harvey Ave strip.

"Clean & spacious rooms, free breakfast, everything you need is close by"

5
danielle492, Vancouver, Canada 12/09/2019

Big, clean rooms and very comfy beds. Nothing fancy, pretty modern. Not the most scenic area as you're off a busy highway in the middle of the city, but we had a pretty good view of the mountains in the distance. Nice big balcony to relax on. Much bigger bathroom than most hotels I stay in. Staff was very friendly and helpful - check in/out was very fast. Great breakfast in the lobby downstairs, there was good hot food plus some fruit and pastries. There's even a little waffle bar! Can get busy but we were always able to find a seat. Lots of good restaurants around (so many within walking distance), plus anything else you need. Walmart and liquor store are less than 5 minute walk away. Hotel restaurant is awesome - best quesadilla I've ever had! Overall great experience, will stay here again next time we're in town.

"Great Value!!"

5
User 10/09/2019

Efficient and clean Hotel. Great staff. Close to all things Kelowna. Hearty breakfast included in the room price. Rooms are clean and comfortable. Great value for the money! Pool with tidy and attractive gardens in the center courtyard. Close to great shopping as well.

"Awesome hotel"

5
Rockies1760, Lloydminster, Canada 09/09/2019

Best Western should be glad this hotel exists, because it made up for the horrible Best Westetn the night before in Abbotsford. The staff were truely happy to be working there and always made your needs seem important. The breakfast was amazing.

"Lots of amenities"

5
annemauro, Edmonton, Canada 06/09/2019

Wonderful hotel minutes fro everything. The pool was beautiful. An indoor/outdoor experience surrounded by a green courtyard. Great breakfast experience also. When we checked in they gave us a choice of rooms which was sooo nice as there were a few lacrosse teams staying there.

"Bad clerk"

4
Robert B, Hinton 26/08/2019

Unreal the nerve of this guy checking us in. I have always been treated well at best western until this time. Clerk was extremely rude and acted like we were trying to rip them off despite being willing to pay

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Hello Robert B, Thank you for taking the time to provide us with your rating and feedback. As we strive for all guests to have an enjoyable experience, I see that this was not the case for your stay. If you could contact me at agm@bwkelowna.com, I would like the opportunity to learn more about your experience so I may determine how we could have made your experience better. Thank you for your time and I truly appreciate the opportunity to discuss your review. Kind regards, Mathew Zurbrigg Assistant General Manager

"Blah"

3
77maple123, Vancouver, Canada 25/08/2019

As a loyal best western client i booked this quickly for one night without reading reviews. That was a mistake for $288 dollars for one night not a bargain. Location poor in town but i will say very very quiet on ground floor round a grassy courtyard with door that opened onto patio. Breakfast very average very very crowded. Room large sparsely furnished. Room for four one wineglass one chair for tiny table and the worst lighting i have encountered for years. We are away for at least 3 months a year on trips. There are lots of lovely b and b in kelowna with lakeviews.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear 77maple123, Thank you for your review of our property and I'm sorry to hear that you did not enjoy your experience with the property. I typically pride myself on the amount of positive reviews we receive regarding the breakfast and room layouts and I'm sorry to hear that these items fell short for your stay. We have a wide variety of rooms available to match all requirements including pet friendly, kitchen suites, courtyard views and all come equipped with a patio or balcony. Should your travels bring you back to Kelowna, we welcome the opportunity for your return so that we help you to find a more suitable accommodation for a much better experience. Kind regards, Mathew Zurbrigg Assistant General Manager

"Birthday getaway"

3
parast00a, Vancouver 24/08/2019

I have never been to this hotel before myself but had friends stay here and said was OK! And yes was ok! View was bad! All rooftops and parking and it's in a noisy area right by the main road! It was clean though! Air condition was good as well! Price is really high for what it is though

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear parast00a, Thank you for your review of our property. While I'm happy to hear that the room and air conditioning were great, I'm sorry to hear that your room did not have the view you desired. Our rooms do come with a variety of views including views of our beautiful courtyard and others with a view of Dilworth Mountain. Should your travels bring you back to Kelowna, we would love the opportunity to find you a more enjoyable view to make it a better stay. Kind regards, Mathew Zurbrigg Assistant General Manager

"Poor Service and rude staff"

2
User 18/08/2019

Hotel staff need more training. I had an uncomfortable experience with one of the housekeeping staff at the Best Western Plus in Kelowna, her name is Thelma. She was unfriendly and rude. As a loyal customer, I was really disappointed with how I'd been treated. Will never stay again.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Odyssey170869, Thank you for your feedback regarding your recent stay with us. I typically pride myself on the level of service we provide our guests and am sorry to hear that you feel our team fell short during your stay. I would love the opportunity to connect with you so that I may understand your concerns in more detail. My contact email is agm@bwkelowna.com should you like to discuss your stay. Kind regards, Mathew Zurbrigg Assistant General Manager

"Awesome stay great garden view"

5
Derykkk, Saskatoon 13/08/2019

BC stay and play booked us at this hotel for our short golf getaway excellent excellent location and breakfast was great service was good the rooms were lovely and the Gardenview was perfect Large garden area in which people could barbeque or play with the kids Swimming pool and hot tub's A area for breakfast waffles eggs sausage bacon fruit I really recommend was lovely

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Derykkk, Thank you for your excellent review of our property. I'm excited to see that you had such an enjoyable experience. We look forward to welcoming you back for your next trip to Kelowna. Warm regards, Mathew Zurbrigg Assistant General Manager

"ANOTHER GREAT STAY WITH GREAT STAFF"

5
Randy F, Grande Prairie, Canada 12/08/2019

Stayed at Best Western in Kelowna. Great place to stay, best location for seeing our grand children. wish we could have stayed longer, but work calls. Next trip we will plan on staying longer and enjoy the amenities Best Western has to offer.

"Summer Stay"

5
Travel21986528839, Langley, Canada 11/08/2019

This hotel is centrally located to go in every direction in Kelowna, the suites are very spacious and well equipped for your cooking needs. Easy access to the pool and hot tub. You will be happy to eat in the pub, food is yummy with good service.

"Always good"

5
LLHH, Vancouver, Canada 06/08/2019

I've stayed here numerous times. Always a comfortable stay. I prefer the tower rooms which have very quiet ac units versus the courtyard rooms. Great rooms. The courtyard is great for families who want a picnic or area for bocce. The included breakfast is amazing as are the staff. Great place too stay.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear LLHH, Thank you for your excellent review of our property. As we always strive for our guests to have memorable experiences, I'm pleased to see that you had such a great stay and truly enjoyed the courtyard space! Thank you for your loyalty and we look forward to welcoming you back for your next stay in Kelowna. Kind regards, Mathew Zurbrigg Assistant General Manager

"Staff"

5
User 05/08/2019

We stay regularly at this Best Western and love the staff. Particularly we have had great service from Holly Finney. She has always been friendly at the breakfast but recently experienced her efficiency at the front desk. Very pleasant and always smiling. Always happy to see her on shift when we are there.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Zamboni11, Thank you for your excellent review of our property. As we always strive for our guests to have memorable experiences, I'm pleased to see that you had enjoyed your stay and that Holly was the defining difference for your stay! Thank you for your loyalty and we look forward to welcoming you back for your next stay in Kelowna. Kind regards, Mathew Zurbrigg Assistant General Manager

"Best western Kelowna"

4
leebA1732PK, Saskatchewan, Canada 03/08/2019

Room was clean and they accommodated me on a early checkin . Suite was dated but in good working order , breakfast was good as always very busy in the morning but they kept up making sure everything was full . I'll be back .

"Central Location In Kelowna"

4
Kathlene M, Calgary, Alberta, Canada 02/08/2019

Location is excellent for accessing Kelowna. Hotel is very busy, pool and hot tubs usually close to full in the afternoon and evening. Decor is dated, but hotel and rooms are clean. Try to stay in the main tower as access to the ‘branches' is awkward and the second floor access elevator is really just a poorly disguised wheelchair platform lift which takes far too long to arrive and use. Complimentary breakfast was fine, coffee good and offered all day.

"Great hotel"

4
Jenna J, Burnaby, Canada 31/07/2019

We went for Cherry picking and stayed one night before heading out for camping as usual and it was very nice hotel. Close to shopping, restaurants etc. Perfect for families with children. Breakfast was nice too.

"2 night stay in Kelowna"

4
User 26/07/2019

We stayed at this hotel for a couple of nights earlier in the week. We were looking at real estate and thought this might be the best central location to see the area. The staff was friendly, the room was clean other than the balcony which could have used a thorough wash to get rid of spider webs and bird poop. Holly, who worked at the front desk was very friendly and helpful! I forgot some clothes in the room and she was nice enough to package them up and send them to me back in Calgary. I received them today which I am very grateful for.

"Nice hotel - good rooms with plenty of free parking"

4
Dave C, Northampton, United Kingdom 26/07/2019

Stayed at this hotel as part of our Canada road trip. Enjoyed spacious bedroom and facilities were good in the room. We enjoyed the breakfast (free) but found seating to be an issue at busy times. Appreciated that there was plenty of parking spaces. The attached bar etc was good - a shame external area was roadside so could be a bit noisey.

"Attended a family wedding in Kelowna."

5
User 24/07/2019

I stayed in a one bedroom suite at this hotel from July 4-8, 2019. The hotel is located about halfway between the airport and the lake. Guest amenities include: a free airport shuttle, free buffet breakfast, several recharging ports for electric cars. The hotel also has an onsite spa and a restaurant. The hotel staff are very friendly and helpful if you need assistance. I was impressed with the number of suites available at this hotel. Finally there are number of wineries and shopping areas within 20 minutes of this hotel.

"One Day trip to Kelowna "

5
lbfound3, Lacombe, Canada 22/07/2019

It was my aunts 80 birthday so my wife and I decided to drive to Kelowna from Alberta for the day. It was too far to drive back so we booked a room at BW plus. What a great decision the room as usual was terrific . We needed an early check in to freshen up before the party, no problem Isaac a new employee at the front desk helped us get set up with a big smile and great hair lol.Actually he did a great job and got my wife and I on our way. After the party we came back found out we got a 10 percent discount on any food we ordered so went to the pub . Great atmosphere with a sports theme terrific service and the pub menu and food were first rate. Went for a swim in the indoor pool that has big windows that fold up so you are outdoors really with ample room to lounge around . The room was quiet and we came down to a perfectly prepared hot breakfast at 630 .The coffee was perfect. Checkout went smoothly. There are plugins for electric cars outside . We stay in BW pluses whenever possible or premiere but the service and the hotel property here was the best outside of Sooke that we have stayed at congratulations to all of your staff . The breakfast crew was happy and smiling and interactive with us even at the early hour.

"Nice room and big complimentary buffet!"

4
Lapinoloco, Geneva, Switzerland 20/07/2019

Big and clean rooms, with bathsuits, big beds, balcony, quiet, and a big complimentary hot and fresh buffet (you can make your own waffles). A shopping center is 10-15mn away by feet and nice restaurants nearby.

"Wrong room type"

2
User 19/07/2019

Not satisfied st all with my stay this time,, usually stay here but will most likely find another hotel next time. Staff was not friendly at checkout, requested the room I wanted st time of reservation butvrnded up getting the room I didn't want

"Family-friendly respite"

5
victorpanlilio, Calgary, Canada 18/07/2019

My family and I decided to book this hotel even though we'd never stayed at it before. I wish I'd known about it when our son was younger — we first started taking him on road trips when he was six (he's 19 now). This hotel has a large lawn court in the middle of a two-story quadrangle where children can play, and the complimentary hot breakfast buffet is full-featured and delicious. If you drive an EV, there are multiple charge points along the hotel exterior and a large bank of 8 Tesla superchargers on the north side parking lot. Staff are friendly, the room we stayed in was clean, and the overall atmosphere was relaxed, friendly, and—thanks to families with young children—joyful.

"Nice place for long weekend stay"

4
S2817JUchristined, Salem, Oregon 15/07/2019

Long wine tasting and antiquing weekend, we enjoyed our stay here for sure. Breakfast was filling, staff was courteous and friendly, room was clean, what more could you ask for? Thank you for making it a great stay!

"NOT a plus hotel"

2
User 15/07/2019

Stayed here for one night only, thankfully. This had to have been the dirtiest BW Plus we've ever stayed at. Pool area and adjacent bathrooms had hair, toilet paper, water everywhere, no pool towels first thing in the morning and two people had to ask to get some brought. Our room smelled like smoke. The breakfast was a solid consistent breakfast like other sites. No other special items offered like other plus hotels. If you can, avoid this location and stay at the west bank BW Plus, which is actually a plus! I brought a friend and been telling her why I'm a BW member and stay at the BW Plus hotels and was embarrassed!

"Business stay for 2 nights"

3
User 13/07/2019

Didn't get the room that we requested. Bath sink was too high for an average person height. Stomping noise from the room above, reported to front desk but no action taken. It was same the next night as well.

"Good experience"

4
User 11/07/2019

Straightforward, clean, good breakfast, easy check in and out, plenty of parking, great breakfast, family and dog friendly. EV and Tesla superchargers on site. Will be happy to stay again. Pleasant staff.

"CLEAN with great yard"

5
Alek_Beo-Van, Vancouver, Canada 02/07/2019

On the entrance/lobby it looks slightly aged. Staff at the reception desk efficient and very pleasant - kudos! Room is very spacious with two separate sections: seating with TV and bedroom with TV as well (perfect for those couples with non-matching TV tastes). There is a decent speed Wi-Fi available in room where you also have an RJ45 ethernet drop. Bathroom: CLEAN! SPOTLESS!!! Looks like it has new amenities. However, the sink is in the hallway which is not really inconvenient, but not really my schtueck! If you are, and you should be, into a wine tourism in Okanagan from here you may go onto the organized WickedWine Tours (talk to the reception desk). Check that out if you're not familiar with wineries in the area (hundreds small and big ones). Location-wise I'd like it to be slightly closer to the lake as from here you need to drive down to the lake-shore. There is plenty of parking available on the hotel's property. Great food is just out of the north entrance (Montana Steakhouse) - very convenient. Down to the point... guess it's enough here

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Alek_Beo-Van, Thank you for your stellar review. We always strive to provide memorable experiences for our guests and I'm truly happy to see that we provided you with such an excellent and memorable experience for your stay in Kelowna. We look forward to the possibility of welcoming you back for your next stay in Kelowna. Best regards, Mathew Zurbrigg Assistant General Manager

"Home away from home"

5
Derek W, Langley City, British Columbia, Canada 02/07/2019

Great location close to shopping, restaurants , the staff is friendly and helpful, Great gym and pool . The 97st bar and grill serves very good pub and full on meals. The are always very clean and comfortable. A must stay.

"Kelowna Stag Weekend"

2
User 01/07/2019

Very expensive considering the location. Room was nice, clean and beds comfy. Room not cleaned after first night. Son in bathroom so asked housekeeping to come back when they knocked and they didn't bother. Hotel super busy and breakfast experience disappointing. Food was good but not cutlery, coffee was empty and no tables. You know the hotel is busy so you need to prepare better. Disappointing for the high price we paid.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay with us over the long weekend. We truly appreciate the feedback you have provided and will use this information to make the necessary improvements in our services. I have emailed you directly and have included my contact information should you like to discuss the matter further. Again, thank you for your feedback and loyalty and I look forward to the possibility of welcoming you back in the future. Kind regards, Mathew Zurbrigg Assistant General Manager

"Nice Stay"

4
everydayjane, Prince George, Canada 28/06/2019

Everything you want in a hotel that is home for almost a week: great service, clean, quiet, comfy beds, good breakfast included, good parking, good location close to shopping. A bit far from downtown, but Kelowna is not a huge city.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear everydayjane, Thank you for taking the time to provide us with such a favourable review. We appreciate the opportunity to hear your feedback and it's always great to hear about the excellent and memorable experiences we provide to our guests. We look forward to the opportunity to welcome you back for your next stay in Kelowna. Kind regards, Mathew Zurbrigg Assistant General Manager

"Great location, great staff, great amenities"

5
Brittany P, Vancouver, Canada 24/06/2019

Check in was smooth and simple then we got to the room and it was large and clean. Beds were comfortable and the keurig machine is a bonus. We were traveling with a dog, so we got a room on the bottom floor with a small patio and grassy area outside the sliding door. This was amazing because we could just step outside with our pup rather than having to find a grassy area elsewhere. Staff were friendly and helpful, breakfast was great, beds were comfortable, location is central for Kelowna, area was nice and quiet, ample parking. Would highly recommend for anyone traveling to Kelowna!

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Hello Brittany P, I wanted to thank you for taking the time to complete such a great a review of your recent stay with us at the Best Western Plus Hotel and Suites. Your review sums up all the aspects of what a spectacular guest stay entails and it is great to hear that our team met all the requirements. Our pet rooms are very popular with easy outdoor access and we get great feedback on the quality of breakfast options we offer. We hope to welcome you and your pup back to our property in the near future. Thanks again! - Ryan

"Sports team stayed here"

5
User 24/06/2019

Great Location, this hotel has a great green space for kids (or adults) to play, we had a baseball team and the kids played football on this space, a BBQ for anyone to use!! the staff can open the windows to open up the pool space. friendly staff.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Hello Mary M, I wanted to thank you for taking the time to complete such a great a review of your recent stay with us at the Best Western Plus Hotel and Suites. We have a truly beautiful courtyard area and I am glad that you and the other families got to utilise it during your stay. I will pass on your kind words to the staff and appreciate such fantastic feedback. We hope to serve you again soon. - Ryan

"Our latest stay!"

3
Operas, Kaslo, Canada 17/06/2019

We stay here every time we make our to Kelowna. After a 5 hour drive we like to know we have a clean spacious place to stay. The rooms are comfy and it close to everything we are looking for. This time I'm concerned . When I arrived to check in there was one front desk clerk checking in about 12 guests. The line was long so I desired to leave and come back later....... to check in to our room which is not inexpensive I may add. I've noticed that they seem to be very understaffed. When I call the front desk I keep getting told to leave a message and they will get back to me as soon as they can. This is Not good enough. I want to be served and have everything available to me that they offer. Step it up you guys. Hire more staff and remember you are in the service industry not the customer disservice industry.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Opera55, Thank you for taking the time to provide us with your feedback. We always strive to provide guests with an excellent stay and am sorry to hear this was not the case for your stay. My apologies that our service levels were not set to our usual standards. Please rest assured that your feedback has not gone unnoted as we will be using your feedback to enhance our services at the front desk. Please let me know if I am able to assist in any way for your next stay and I look forward to the possibility of welcoming you back. Kind regards, Mathew Zurbrigg Assistant General Manager E: agm@bwkelowna.com

"Poor customer service"

1
Nomad31595457845, Kelowna, Canada 14/06/2019

This hotel had poor customer service and no control over the partying that was happening in the hotel. I had to call the front desk three separate times with no results. I was 1/2 hr early for check in and wasn't allowed to check in with a very rude staff member. I will never stay here again!

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Hello Nomad31595457845, Thank you for taking the time to provide us with your feedback. If you are willing, could you please contact me directly at agm@bwkelowna.com. I would like to obtain further information regarding your stay so that I may improve on the concerns noted in your review. Kind regards, Mathew Zurbrigg Assistant General Manager

"High end hotel"

5
bobcav, Manitoba, Canada 10/06/2019

We stayed one night here with family. The rooms are beautiful. Very modern and clean and quiet. They have balconies with a nice view of a courtyard. We slept very well. We were on the second floor and were told that the only way up was the scariest little elevator youve ever been in. It moved very slow and we had to get out of there quickly because of claustrophobia. Other rooms had a regular elevator, I'm not sure why our floor only had that small claustrophobic one. Service was friendly and helpful and they stored our bikes in a storage room which we appreciated. The hot breakfast was one of the best. Bacon, eggs, fruit, toast, pancakes. The hotel is very big and we got lost on two occasions. There are lots of exits and entrances and a large parking lot.

"Bad"

1
User 08/06/2019

Absolutely terrible. The manager was getting mad at me for something I didn't do and I definitely don't recommend saying here. They won't let me in the elevator and I won't come and stay here again. I did not like the way a lady on the 2nd floor screamed at me either. Don't stay here. Look at the photos of the parking lot as well and all the litter.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Good afternoon Taylor W, Thank you for taking the time to provide us with your feedback. I'm sorry to hear that you did not have an enjoyable stay with us. I would like to discuss the matter with you and am hopeful for you to connect with me directly at agm@bwkelowna.com. Kind regards, Assistant General Manager Best Western Plus Kelowna Hotel & Suites

"Bad check in"

2
User 07/06/2019

I prebooked a room specially for the ground floor because one of us has impaired vision and walking problems on uneven surfaces. We checked in with my reservation confirmation and were told our room was on the second floor and told ground floor rooms are for guests staying multiple nights. There is no elevator to the second floor just a service lift capacity for oneself. To top it off our room wasn't ready until well after the 4 pm check in time. For a positive note, the breakfast was great! I had called the actual hotel directly to book, not a trip advisor type trivago call. Will never return again

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear robin0660, Thank you for your feedback regarding your recent stay with us. I typically pride myself on the level of service we provide and am disappointed to hear that we were not able to deliver this experience for your stay. I would like the opportunity to connect with you directly to discuss the matter further. If you could send me a message to agm@bwkelowna.com with your contact information, I would appreciate the opportunity to discuss where we could improve. Kind regards. Assistant General Manager Best Western Plus Kelowna Hotel & Suites

"Nice hotel - amazing staff"

5
User 24/05/2019

We stayed at the Best Western in Kelowna and they treated us like gold. The room was clean, front desk staff were great! The breakfast was an added bonus. We will be back soon! Thank you BW Kelowna Team!

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear matthewirvs,I wanted to thank you for taking the time to complete a review of your recent stay with us here at the Best Western Plus. I am glad to hear that the room was clean and that the staff treated you like gold. We have a very popular complimentary hot buffet breakfast that gets your day started right. Again I thank you for the kind words and look forward to welcoming you back to Kelowna in the near future. -Ryan

"Anniversary weekend"

5
User 23/05/2019

Took my family to Kelowna for our 5 year wedding anniversary and had an amazing time! From booking to checking in and out the staff were so friendly and helpful. We were always greeted in the morning. The breakfast was great!! Great selection and the staff made sure everything was always filled. The rooms were spacious and clean. Thank you for accomodating us on our anniversary. They placed us in a great room perfect for my family. We will definitely be coming back. My kids absolutely loved the hotel. They didn't even want to leave the hotel everyday

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Hello Trail38016297627, I wanted to thank you for taking the time to complete a review of your recent stay with us at the Best western Plus Kelowna Hotel and Suites. It is great to hear that you had such an amazing anniversary weekend here in Kelowna. I thank you for the kind words and we hope to see the whole family back in Kelowna soon!

"Could be better"

2
User 17/05/2019

There was garbage from other people in my bathroom. That's terrible. They were not careful cleaning the Room . Even the sheet was looking like used... And I forgot an Ice Cream on the minibar and I called after few hours asking and they Said they would keep everything for 24h but that there was nothing there .. I'm 100% sure that my Ice Cream was there.. oh well. I didn't like the "crumpled" sheet on the bed and bad customer service when I called. The only good thing was the breakfast, delicious ... But I asked for Ice for my juice and they could not get It for me. Overall, I was not Very happy. Especially because I paid more than $200 for my Room there. Sad. I don't feel like paying to stay there again. Bad experience.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Hello rabrazilcanada, I wanted to thank you for taking the time to complete a review of your recent stay with us at the Best Western Plus. I am sorry to hear that you experienced some issues during your stay with us. I will review with the team and look into your concerns. Please feel free to contact myself at anytime to discuss this further. Your feedback will help us to improve as a company and we truly appreciate you letting us know. -Ryan

"Great value & comfort!"

5
Donald M, Osoyoos, Canada 10/05/2019

We really enjoyed our stay at this property. The facility is clean and modern, and all staff we encountered were friendly as well as professional. Our room was very comfortable, and as a Gold Member, we received a complimentary upgrade to a Jacuzzi Suite. Heaven! Breakfast was exceptional. Food quality and variety were outstanding, and items were constantly being maintained and restocked.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Donald M, I wanted to thank you for completing such a nice review of our property. We truly value our elite status Best Western members and the loyalty to our brand. We always do our best to accommodate/upgrade as best as possible depending on availability. Our tower and Jacuzzi rooms are very popular. We also offer an awesome hot buffet breakfast and I am glad that the staff took such good care of you during your stay. We hope to welcome you back in Kelowna soon! -Ryan

"Mr."

1
User 07/05/2019

This hotel has consistently provided above average accommodation and services. The complimentary breakfast offers many choices, both hot & cold. Staff has always been welcoming and outgoing. The facility is immaculately clean 24/7.

bwkelowna, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Good afternoon 593kenn, Thank you for your positive review of our property. Reading your comments, it seems as though you had an Excellent experience with us however your rating of 'Terrible' shows us that this was not the case. Could you please send me your feedback to agm@bwkelowna.com to let me know if there was something we could have done differently to have improved our score to achieve an 'Excellent' rating. Kind regards

"Very good place to stay"

4
DayTrip56736361895, Brampton, Canada 06/05/2019

Hotel is very clean and service is very good, they are very nice people. Amenities are very good and location as well. Close to a big shopping plaza. Parking spot available all the time. very reasonable price. Shuttle for airport available

"Night out in K-Town!"

4
User 03/05/2019

Our stay was very nice! The staff was very friendly and helpful, and the king size bed was soooo comfortable! I needed two use the business centre and it was easily accessible. The grass was green and the grounds are well manicured too.

"Noise and Water"

3
Roy Henry V, Hazelton 02/05/2019

There was no bottled water available in rooms. I toled of my sensitivity to chlorine and they suggested the infused water available. The infusion was pieces of orange in the chlorinated water. I was told to buy from a vending machine, the vending machine didn't work! The noise in room from air conditioning was so loud I thought it was from the elevator. The air conditioner fans were just below my window outside.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Hello Roy Henry V, Thank you for taking the time to write a review of your recent stay with us. We truly value any and all customer feedback. I did send you an email earlier today to follow up with your concerns.I am terribly sorry to hear that one of the vending machines was not working. We do have others located around the building for your convenience. I am also sorry to hear that you experience some noise from the AC units. I will have our maintenance team investigate this for the next guest. We hope to offer you a much better stay next time you are in Kelowna.

"Nice views of Kelowna"

4
iplayazi, Calgary, Canada 01/05/2019

Stayed in a standard room at the Best Western for one night in April. Nice modern rooms, central location, great views, very quiet in the evenings. Great breakfast with lots to choose from. The hotel seemed to be very busy, pool had upwards of 20 people in it. When we arrived to check in at 4pm our room still wasn't ready, it was ready about 15 minutes later. One is the reasons I chose this hotel because of the attached restaurant. The clerk even recommended it when I checked in with my three kids. It was only when I went to visit the restaurant I was told that there were no minors allowed. We ate at cactus club instead which was fantastic.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Hello iplayazi, I wanted to thank you for the nice review you have recently submitted. Our tower rooms have very nice views of our beautiful city. Unfortunately our Pub is 19+ but they do offer room service or they will serve you in our Atrium area if you do have minors with you. We also have a variety of restaurants just steps away. My apologies and I will review with the newer staff to be more aware when recommending the Pub. Thanks again for the great review.

"complete and convenient"

4
User 30/04/2019

Close to all amenities, shopping, and dining. The rooms and hotel was clean, easy access and good parking and an affordable, complete stay. This is a great, clean part of the city and a good location for a group to meet and call home base or simply meeting a friend. Nice to have the craft beer selection in the pub outside the front door.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Hello Trip47191978275, I wanted to thank you for taking the time to complete a review of your recent stay with us in Kelowna. I am glad to hear that you felt the hotel was clean, easy access and good parking and an affordable. Our 97 Street Pub has a great selection of beer, wine and menu options to chose from. We hope to welcome you to your home away from home in the near future.

"Quick weekend"

4
User 30/04/2019

Our quick break is in Kelowna at this hotel, the location is excellent to our favorite restaurants and shops. The staff is friendly and the value is great. We make a point if choosing this hotel over others in the area

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Hello BrendaF1289, I wanted to thank you for writing in with your positive feedback regarding your recent stay. We have a great team here at the Best Western Plus, a very central location and of course at a great value. Thank you again and we hope to see you back in Kelowna soon!

"Great hotel"

5
Brick_Tamblin, Williams Lake, Canada 25/04/2019

Had a 2 queen room reserved as no kings were available. Upon check-in, the manager asked if we'd be OK in a queen suite with full kitchen on the ground floor of the courtyard. He needed a 2 queen room, so we were upgraded for free. The suites are very roomy, updated nicely. Great free breakfasts here, one of the best we've run across. Indoor pool is good size, but quite shallow. 2 outdoor hot tubs were great as well. Had dinner and drinks at the on-site pub which was both convenient and good. Ample parking, especially in the back if you are staying in the suites and not the tower.

"Great rooms"

4
User 20/04/2019

large clean room with sofa bed and a balcony. 2 warm outdoor hot tubs, 1 indoor pool. 24 hrs fitness centre in the hotel with modern equpmet. kind staff (changed his mind when I got angry that I got a room in the ground floor.) great breakfast with waffle and very very yummy ommelets and more. defenatly coming here again. note. it is a little bit overpriced

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Hello Realyoon3, I wanted to thank you for taking the time to write a review of your recent stay with us in sunny Kelowna, BC. I am delighted to hear that you enjoyed your guest room, the pool and hot tubs as well as our famous hot breakfast. I am glad to hear that we could get you a room on the ground floor. We look forward to your return to the Best Western Plus Kelowna. -Ryan

"random stop"

4
User 18/04/2019

I stopped on the way through town as I was too tired to go on. I am glad i did. I got a good meal and a nice rest in the room I booked. Everyone was very helpful and friendly and breakfast was a bonus. I will stay here again

"GREAT PLACE"

5
User 16/04/2019

A large clean room, an extremely comfortable bed and a great breakfast makes for a stress free stay.I would definitely reccomend staying here and will stay here again myself in the future.Keep up the good work.

"Pet Friendly Spacious Room"

4
wingirl6, Canada 13/04/2019

This location is great with loads of breakfast options and comfortable pet friendly rooms. Great service in the breakfast. I've noticed a trend of inexperienced front desk staff at some locations. The cons of this is they often fail to acknowledge our Diamond Select + status and aren't creative problem solvers. There was a couple of issues at this location (the building being pressure washed noisily in the AM while I tried to sleep, the front desk being “out of loonies” for the laundry and being told I'd have to go to a bank, an item left in the room but making its way to lost and found when I called) that I will be addressing at the corporate level but in general things went well.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Hello wingirl16, I wanted to thank you for taking the time to complete a review of your recent stay with us in kelowna. Our Pet friendly rooms are very popular as is our hot buffet breakfast. We appreciate your Membership Status and I will go over some reminders with the staff to ensure we are on top of these things! I truly appreciate your feedback and we hope to see you back in Kelowna soon. -Ryan

"Always comfortable "

5
LLHH, Vancouver, Canada 12/04/2019

I've stayed here many times. Always comfortable. Love the tower rooms with central air and views. The higher the floor the better. Great rooms and personable staff. Extensive included breakfast. Always a great stay.

bwkelowna, Front Office Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Hello LLHH, Thank you for completing such a kind review of our hotel. We have an amazing team here and a variety of rooms and suites to chose from and you can't forget our famous breakfast to start your day! Thanks again and we look very forward to seeing you soon. -Ryan

"Horrible service"

1
Pioneer23762767604, Fort Saskatchewan, Canada 09/04/2019

Horrible service, no one picked up the phone at arrival day to arrange a shuttle to the hotel for 2 hours, multiple messages were left even to the manager and non was returned, rooms were not stocked with enough products and no bathropes were stocked either. The pool showers had no shower gel/shampoos and no hot water

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Hello Pioneer23762767604, I wanted to thank you for taking the time to speak to me today. I am glad we could work towards a positive outcome. We appreciate any and all customer feedback as it helps to maintain our high standards. We look very forward to seeing you back in Kelowna and having another chance to prove our superior service. -Ryan

"Amazing Property all around"

5
User 08/04/2019

You come to expect a certain level of quality from the Best Western brand, but the Kelowna Best Western Plus goes well beyond that. The room was absolutely perfect, as was the breakfast, check-in and service level. Unlike many hotels, the gym in this one was outstanding with high end equipment and weights. Having a pub just across the driveway that provided excellent food was an added bonus! This is and will always be my hotel in Kelowna.

"excellent location"

5
shelleyj618, Delta, Canada 05/04/2019

Nice facility, clean, well kept, excellent breakfast, lots of free parking, central location. Very nice courtyard & swimming pool. Have stayed here often over the past 10+ years. Looking forward to our return in May.

"Our go to place when in Kelowna"

5
roberttJ7954FE, Keremeos, Canada 03/04/2019

The location of this hotel works out great for us when we go to Kelowna for shopping or just to visit. We find it a relaxing hotel to stay at and the staff are always friendly and helpful . It is easy to find and also easy get in and out of. We usually stay in the Tower for the view of the surrounding city.

"Vitorria in the breakfast room was very friendly"

4
User 03/04/2019

great place to stay, nice room and great service....stay here everytime we come to Kelowna..breakfast was great and housekeeping was very efficient, parking is plentiful. Close to shopping and restaurants.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Hello Bev m, I wanted to thank you for the nice review of the Best Western Plus in Sunny Kelowna, BC. I am glad the staff took such good care of you and I will pass on your kind words! We are very centrally located to all the great places to visit in Kelowna. I thank you again and we hope to welcome you back to our property in the near future. -Ryan

"Family get together"

4
User 02/04/2019

A meeting point with family for a birthday celebration and to spend sometime at wineries. Spent the day touring the area with a great evening meal at the Keg. Hotel accommodations were very convenient and comfortable.and convenient.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Hello 777waynef, I wanted to thank you for such kind words pertaining to your recent visit to our beautiful city and hotel. I feel that comfortable and convenient are great words to describe our property. There are plenty more wineries to visit during your next trip to K-town. -Ryan

"time in Kelowna"

4
Haprer, Salmon Arm, Canada 01/04/2019

Overall this hotel is great. The rooms were clean, the breakfast was hot and they always had fee coffee and tea available in the lobby. I didnt get a chance to use the pool or hot tub but it did look nice as well.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Hello Haprer, I wanted to thank you for such a great review of our hotel and the many amenities we have on site. Hopefully next time you can stay longer and enjoy some down time in our atrium pool or courtyard. Thanks and we hope to see you back in Kelowna soon! -Ryan

"Recommended"

4
952dayled, BC, Canada 29/03/2019

Have stayed at this hotel for multiple nights on 2 occasions. Although the hotel, lounge and all amenities are very good (location, beds, towels, breakfast, pub selections, etc) and we will definitely stay there again, a couple of things to watch for are; Inattentive Housekeeping - had to call on more than one occasion to have toiletries (soap, shampoo, etc) replenished after the room was serviced. The room wasn't "made up" one day and had to call for the room to be serviced in the late afternoon. Check the Final Bill - additional item incorrectly added to final bill and it took some convincing for the check-out staff to remove the item. Had to review all guest room charge receipts to prove the charge wasn't ours.

"Hockey Tournament"

5
Curious33141552372, Lake Cowichan, Canada 22/03/2019

The hotel was very accommodating to sports groups with children. A nice pool with 2 hot tubs. A great breakfast with lots of choices. Central location surrounded by lots of amenities (restaurants, large shopping mall, Starbucks, Safeway, Subway, Boston Pizza).

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Hello Curious, I wanted to thank you for taking the time to write in with such an outstanding review of our hotel. We are a very team friendly hotel and definitely close to plenty of shopping, entertainment and dinning options. Thanks againand we will see you at the next event! Take care. -Ryan

"Great hotel"

5
Veronica S, Prince George, British Columbia, Canada 21/03/2019

This hotel has a wonderful pool, hot tubs, complimentary breakfast, and has many ground floor rooms, or tower rooms. It also has an enclosed courtyard for kids to play. Many rooms have patio doors which open to the courtyard. There are also complementary housecoats available for guests.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Hello Veronica, I wanted to thank you for taking the time to complete such a wonderful review of our hotel. Your review sums up all the added value options that we offer right on site and our close proximity to shopping, dining and entertainment. Again we would like to thank you and we look forward to welcoming you back in the near future. All the best! - Ryan

"Wonderful Establishment"

5
grovers745, Langley, Canada 21/03/2019

I have been using Best Western hotels since the 1980's almost exclusively. The Kelowna site has been an excellent base for my business trips there, usually a week at a time. The amenities are excellent and the location is central to many amenities.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Hello grovers745, I wanted to thank you for writing such a great review of our beautiful property in Sunny Kelowna, BC. We truly value your loyalty to our brand and your return business. We are centrally to everything in Kelowna which makes us such a popular destination. Thanks again and we look forward to seeing you in the near future! -Ryan

"Fine location friendly, professional staff, and very clean."

4
C130COdavidg, Radium Hot Springs, Canada 20/03/2019

We have stayed at this hotel many times, and it always meets our expectations. The staff are all friendly and professional, from the front desk to the room attendants and the breakfast staff. Good selection of rooms at very fair prices. Recommended.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Hello C130COdavidg, I wanted to thank you for completing a review of your recent stay with us at The Best Western Plus in sunny Kelowna, BC. We have an amazing team herein all departments and I am glad to hear that they consistently take good care of you. We have a wide variety of guest rooms and suites fit for ever travellers needs. We appreciate the kind words and can't wait to see you back in kelowna soon. Thanks again and take care.

"Pity we were only here for one night!"

5
Dabran, Ross-on-Wye, United Kingdom 16/03/2019

Only stayed for the 1 night. Kelowna was a short stop over between the Rockies and the coast. We were very impressed with this hotel, from the welcoming tea on arrival to the complimentary breakfast the following morning. The room was lovely with great views. Breakfast was really good, especially making your own waffles!

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Hello Dabran, I wanted to thank you for such a fabulous review of your quick visit with us. I am clad to hear that you enjoyed bot your room and our famous hot buffet breakfast. Hopefully you can stay with us a few more days next time around! Thanks and take care.

"Average"

4
Journey51871, Brackendale, Canada 10/03/2019

It was a typical Best Western. The rooms were very average but clean. Bathtubs were quite small. The check in process was fast and very friendly. They were knowledgeable and full of information. There was a buffet breakfast included which was a nice bonus. I was disappointed the on- site restaurant didn't allow kids????? That was a really downer. The indoor pool was large... it was a bit intimidating as it had a huge glass wall so anyone and everyone could watch you swim..... so we didn't go in.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Hello Journey51871, I wanted to thank you for writing a review and your feedback pertaining to your recent stay. It is excellent to hear that your room was clean, you enjoyed the full hot buffet breakfast and the staff took such good care of you. Unfortunately our Pub is 19+ but we do offer room service and the Pub will serve families in our Atrium area. We also have a large variety of family restaurants withing walking distance of our front doors. I'm sorry to hear you were intimidated by the atrium concept in our pool area. We hope to see you back in kelowna soon! Take care. -Ryan

"Kelowna Best Western Plus - sun Mar 3/19"

5
Lloyd S, Winnipeg, Canada 09/03/2019

Best Western Plus - Kelowna BC - Mar 3/19 - excellent stay - comfortable room - clean - attractive - high speed wifi - good restaurant - better than average buffet breakfast - free parking - would stay again / recommend.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Hello Lloyd, I wanted to thank you for such a wonderful review of the Best Western Plus in Kelowna, BC. It is reviews like this that tell us we are offering the best possible product and service to our valued hotel guests. We look forward to pampering you during your next stay with us. Thanks again and take care! - Ryan

"Convenient Value in Kelowna"

5
User 06/03/2019

This hotel has great airport access, nice lake and mountain views (from the higher floors), and has everything that you need in a hotel. It was within walking distance of dozens of restaurants, and I'd recommend it for business, and even for an economical vacation option, as lakefront properties can be quite expensive in the Okanagan.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Hello Storyteller, I wanted to thank you for such an amazing review of your recent stay with is at the Best Western Plus. We hope to welcome you back to Kelowna soon! - Ryan

"Conveniently located"

5
User 24/02/2019

Best Western is very clean, great staff, and affordable. Love the extras like the pool, 2 hot tubs, continental breakfast and we love that if you stay 1 night you can park your car and be shuttled to the airport for free. The 97 Street Pub has the best Caesar salad waiting for you. Manager and Staff in the pub are incredible. You will love staying here as they make your stay so relaxing and special.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Hello Pathfinder686713, I wanted to thank you for taking the time to write such an amazing review of our hotel. We strive to be the Best when it comes to cleanliness, we have an amazing team here, a great Pub and amenities on site. We hope to see you back relaxing poolside soon! - Ryan

"5 person family stay"

5
m_laniep407, Revelstoke, Canada 18/02/2019

We only stayed for 1 night at he BW Kelowna but from booking to leaving it was overall really good. We slept well. My son played in the pool (a bit cold so not for long). The staff over the phone were super accommodating offering early check in and late check out at no charge. Note: The breakfast is a really nice spread for a free breakfast however, there aren't many dairy free gluten free options in the breakfast. And the Lounge can not have children. However the staff quickly offered take out or a few other close by options.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Hello m_laniep407, I wanted to thank you for taking the time to write such kind words about your stay. I am glad to hear that you enjoyed your room and the amenities on site. Our maintenance team did confirm that the pool temperature is set to 30 degrees Celsius. We hope to welcome back to Kelowna soon. - Ryan.

"Excellent"

5
Preston L, Nelson 17/02/2019

Stay in the tower rooms, all very nice, good beds & amenities. Staff very helpful & accommodating. Food in Pub is good, reasonably priced & service is good. Nice to just walk a few feet from the front door to access the Pub.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Hello Preston L, I wanted to thank you for such a fabulous review of your recent stay with us in Kelowna, BC. Our tower rooms are extremely popular as well as the food in the pub. We have a great team here and I am glad to hear that they took such good care of you. We hope to see you back soon.

"Wonderful Stay"

4
bookworm4ever90, Grand Forks, Canada 11/02/2019

My 2 night stay was wonderful. Great room. The king size be was very comfortable. The view of the courtyard was lovely. Great Breakfast, loved the T.V. so I could watch the news, also the free newspaper for local news. The staff was friendly and helpful.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Hello bookworm4ever90,I wanted to thank you for taking the time to write such a nice review of your recent stay with us at the Best Western Plus in kelowna, BC. I am glad to hear that you enjoyed your room and the added amenities that we provide for our guests. I am pleased to hear that our great team here took such good care of you! Thanks and come back and visit us soon! -Ryan

"BW home away from home"

4
dave j, Kamloops, Canada 03/02/2019

A central location in Kelowna, clean comfortable. Great continental breakfast. Pub attached great food and friendly staff. Close to shopping and great location to park and fly. It is all here while you are not at home

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Hello dave j, I wanted to thank you for such an exceptional review of the Best Western Pus in Kelowna, BC. I am glad to hear that your room was both clean and comfortable. We have a great breakfast and even better food in our 97 Street Pub! Our Park and Fly option is very popular this time of year! Thanks again and we hope to welcome you home soon! - Ryan

"I would go back. "

4
Tawnia J, Golden, British Columbia, Canada 28/01/2019

Our family enjoyed the outdoor hot tubs. The room service was a pleasant surprise. The room had a view of the city on the balcony. I also found it clean and roomy enough for the four of us. The complimentary breakfast was also not bad. We would definitely stay here again.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Hello Tawnia, I wanted to thank you for taking the time to write such a wonderful a review of your recent stay with us. Our outdoor hot tubs are definitely a hit and we have a tasty new menu in 97 street pub with plenty of options to chose from. We hop to see you back in Kelowna soon. - Ryan

"Kelowna Best Western winter visit"

4
JohnS16033, Redding, California 26/01/2019

This being my first time to visit the City of Kelowna so I problems getting connected with the hotel shuttle. Make sure when you make your reservations that they put your name on the list for shuttle service. Or just take one of the many taxis available. The Hotel was nice modern style. Fast and helpful check in. My room was on the second floor so it was enjoyable to have a new fast elevator, no waiting!Very nice room with office desk and wifi and cable connections. I was very happy with the bed comfort and soft pillows rather than those cheap pillows often found at hotels.

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Hello JohnS16033, I wanted to thank you for such a thorough review of our property. We can always book a shuttle in advance for you. It is nice to hear that they got you checked in promptly and you enjoyed the comfort of our beds and high quality pillows. Come visit us again soon! - Ryan

"Jewel"

5
User 18/01/2019

A go to stay whenever I'm in Kelowna. Super friendly and caring staff, clean and maintained property and rooms. Large breakfast area and well stocked. Parking and close to kelowna shopping. Never disappointed.

GeneralManagerBWK, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Hello Jewel, I wanted to thank you very much for such an amazing review of your recent stay with us. It is great to hear that the staff took such good care of you and that you enjoyed our famous breakfast. We thank you for your return business! Take Care.

"Disappointed"

2
User 15/01/2019

Not worth the money, the breakfast was terrible! The fruit was old and bruised should have been thrown out and the bacon was awful, it was like dog treats! Rooms average and nothing special. Rates keep going up at this hotel but the quality and service has not!

GeneralManagerBWK, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Vacation60235829809, I'm sorry to hear your experience was not to your satisfaction. I appreciate the fact you cared enough to let us know. Please feel free to ring me anytime at 250.979.6901 so we can make this right- I promise we'll do a much better job next time. Warmest Regards J

"Great hotel Clean"

5
Valerie H, Kamloops, Canada 09/01/2019

We stayed in the family Room what an amazing large room very clean quiet....The Breakfast was hot and a large variety to choose from ...Check out was a cluster ...but it all got sorted out and I for sure would stay again ...

bwkelowna, Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Hello Valerie, Thank you for the kind words. Our family suites are very spacious and it is great to hear that it was nice and clean for you. We receive great feedback on our amazing breakfast options! Thanks again and we hope to welcome you back to Kelowna soon! - Ryan

"Great Service and Comfort"

4
kenmB286RU, Kelowna, Canada 07/01/2019

Staff were extremely helpful and the room was very spacious and comfortable. At checkin, the front desk immediately resolved an airport shuttle timing issue with complementary taxi service. We left for the airport too early for the included breakfast but were offered a to go option which was quite good.

"awesome"

5
User 05/01/2019

all i can say is awesome for everything. breakfast is a good option too. i would definitely recommend this hotel. would stay there again as well. only the breakfast staff needs a little smile on their face.

GeneralManagerBWK, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Passport42629031175, truly appreciate your accolades - I'll be sure to pass along to our team! Take care J

"Very caring staff"

5
User 31/12/2018

My family was in need of immediate rooms due to a funeral. Staff was very understanding. We were given a larger room for gather, something I wasn't thinking of st the time, but the staff recognized this and accommodated.

"Great value and experience"

5
Dreamer00163383130, Kelowna, Canada 24/12/2018

We had the unpleasant task of attending to a relatives final stage of life. I phoned to book my room and was given an upgrade to a suite for my family at an amazing price. The man booking was unaware of my situation.

GeneralManagerBWK, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Dreamer00163383130, Our thoughts are with you and your family. We do hope that we were able to make your time in Kelowna easier during these challenges. Warmest Regards,

"Outstanding Best Western Experience"

5
User 16/12/2018

I have stayed at this hotel no less than thirty times and I thought it was outstanding with little room for improvement. The new manager has made changes to the huge breakfast area and the service items, which makes the hotel experience even that much better. My only suggestion is don't skimp on the drinking glasses in the rooms....plastic cups don't cut it for this environmentally conscious hotel and glass is preferable over disposable cups. A small item, but truly the only comment for improvement I would make. You've mastered hospitality and it's very much appreciated for this frequent traveller.

GeneralManagerBWK, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Iris S, thank you for the post and your loyalty! We're pleased to know you like the new changes to the breakfast room. We continue to challenge the status quo and shaking things up each week. Our team is revisiting the guest room amenities to ensure we provide our guests with more environmental choices - please next time you're in Kelowna ask for me and I'll be more than happy to share some of the new initiatives for 2019. Warmest Regards Joey

"Great family and dog friendly hotel"

4
mackss, Trail, Canada 14/12/2018

Good price for the quality of hotel in Kelowna. Have stayed here many times for hospital appointments as well as staying for trips to Mexico etc...they have shuttle service to the airport. First time bringing our dog with us and the experience was good.

GeneralManagerBWK, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear mackss, thank you for trusting us to be your Hotel of choice in Kelowna. Happy to hear your experience was once again flawless. Take care and see you again soon.

"Pamper Time"

4
Wander40963859181, Keremeos, Canada 27/11/2018

We do not get away much we just work work and work some more.We had awesome service from start to finish.Room service was fast with hot and delicious food.The Spa WELL what a place to be Pampered Thank You So Much Don & Helena

GeneralManagerBWK, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Hello Wander40963859181, thank you for taking the time and posting your experience. Pleased to hear you were pampered - we truly do have one of the best Spas in Kelowna

"Great for young kids/families "

5
crystalmJ2731TF, North Vancouver, Canada 25/11/2018

We were so pleasantly surprised by everything at this hotel. We come to Kelowna often, and the location was great for visiting family who live on the west side (west Kelowna). Lots of shops/restaurants nearby to grab anything we needed. We got a 1 bedroom suite- so a huge main room, pull out bed, kitchenette (microwave, fridge, sink), bathroom, two seating areas and a tv. Second- closed off bedroom- full bathroom, king bed, tv and seating area. Perfect for us travelling with kids- and they provided us with a full crib and mattress which was set up in the room when we arrived. Breakfast was complimentary- and had so many choices- fresh eggs, bacon, make your own waffles, fruit, pastries, yogurt, juices, coffee etc etc. Large gluten free “menu”- which was surprising- and they accommodated us with gluten free bread for toast. 24/7 they had coffee available fresh in the lobby, a sundry shop to buy snacks, etc There was a small indoor pool with an awesome water slide and hot tub. Staff were all so friendly and helpful- and early one morning (5:30am) when I can down for coffee; one staff member offered this tired mom a banana and some yogurt to tide us over until the breakfast opened at 6:30am. Small courtesies like that sure go a long way :) Can't say enough- they really did make our stay with young children as convenient as possible.

"Great location and staff!"

5
Debra A, Osoyoos, British Columbia, Canada 25/11/2018

Spent two nights recently to shop Black Friday deals. It's close proximity to the mall and other stores and restaurants made this hotel a great choice. We were offered the tower or courtyard rooms and have now been in both. They are very clean and comfortable. Breakfast buffet is better than average.

GeneralManagerBWK, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Hello Debra A...............so very pleased you enjoyed your experience with us in Kelowna! see you again soon

"Great Hospitality!"

4
Gizmo1960, Grand Forks, Canada 20/11/2018

I stay at the Best Western every time that I come into Kelowna. The rooms are clean and roomie, if their is any issues the staff are quick to fix it. There is a Pool, hot tub and fitness centre for those of you who are more active. I just enjoy sitting in the comfortabl.e room and relaxing

GeneralManagerBWK, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Gizmo1960, good to hear we delivered on our promises again! We're grateful to have your loyalty and look forward to your return. Cheers J

"Clean, amazing service, great breakfast!"

5
User 16/11/2018

Stayed a few weeks back for a work trip and had an overwhelmingly positive experience! Front desk staff were professional and courteous, rooms were clean, and the staff brought a few requests to the room within 5 minutes of my call. The continental breakfast was hyped up by the staff so I was a little doubtful that it would live up to expectations. But it was excellent, big selection with probably 30+ options. Eggs, meat, fresh waffles, fruit, etc. Staff were cleaning tables and taking plates regularly, nothing but good things to stay. I'll be back for my next trip!

GeneralManagerBWK, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear John M, our people drive the customer experience and pleased you were able to see the impact they have! We look forward to your return. Regards

"Quick weekend"

3
User 16/11/2018

We take mini vacations in Kelowna, it is hotel has great proximity to all the spots we like to go to and shop at. The hotel is clean, the staff is friendly, nice amenities available. Would recommend this for an affordable stay.

GeneralManagerBWK, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Hello BrendaF1289, thank you for taking the time and posting your experience with the Best Western Plus Kelowna. We do have amazing people and will be sure to pass along your accolades. Cheers

"A Wonderful Hotel to Stay At"

5
collis2016, Trail, Canada 10/11/2018

Great Rooms- nice, clean, Beds were very comfortable.Free internet. Staff welcoming,pleasant, accommodating. Made sure room was to our liking or needed anything.Good location. Fast check in/check out.

GeneralManagerBWK, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear colllis2017, thank you for taking the time and posting your experience with us. I will be sure to pass along your accolades to our teams. Warmest Regards,

"Driver "

5
User 06/11/2018

Nice rooms...friendly and helpful staff. Good choice in breakfast. Downtown location to walk to shop. Bar and grill across the way good staff and service. Balcony has pretty good view. Very comfortable beds after long travel.

GeneralManagerBWK, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
What a lovely review! Thank you so much for taking the time to provide your feedback. We're happy to hear that you enjoyed your stay, and hope to welcome you back again soon. Safe travels!

"Great Atmosphere"

5
carriem00re, Cranbrook, Canada 04/11/2018

The hotel staff is very pleasant and accommodating. The breakfast in the am is thorough and includes a mix of hot and cold breakfast food. The rooms are clean with balconies for most. The rooms are well stocked. They are pet friendly and made it easy for us to bring our pets.

GeneralManagerBWK, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for such a lovely review! It's great to hear that we were able to meet your expectations in both accommodation and hospitality. We appreciate you taking the time to talk about us, and look forward to seeing you again soon!

"Great Hotel"

4
Tracy S, Penticton, Canada 03/11/2018

Stayed one night to get to the Kelowna airport early in the morning to drop someone off. Was better than expected with a lovely pool and hot tub area and patio to enjoy the beautiful city view. Close to shops and restaurants. Room decent size with fridge and robes. Complimentary breakfast was above average with many hot items. Would not hesitate to stay again.

GeneralManagerBWK, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for taking the time to review us, Tracy S! We are happy to hear that our location works so well for you, and that you found everything you needed to be comfortable for your stay. We look forward to welcoming you back again soon. Safe travels!

"Good location and good hotel."

4
Wanda K, Whitehorse, Canada 01/11/2018

Not far from the Kelowna airport, this hotel was better than I expected in terms of service and amenities. The room was clean, comfortable with a balcony and included breakfast. It was a surprisingly good breakfast buffet that included everything from porridge to eggs to waffles. The value received for the rate per night, was a good deal. There was a pool and airport shuttle service available. The Pub next to the hotel had very good food. We had initially asked the front desk staff to order a cab for us as we were going to eat elsewhere, but the cab took longer than the estimated time, so we cancelled it. So happy we ate at the property.

GeneralManagerBWK, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you so much, Wanda K! What a lovely review to see about the property, we really appreciate you taking the time to share your experience. It's great to see that you found the property and our amenities to meet your expectations, and it's great that we were able to pleasantly surprise you. We hope to welcome you back again soon! Safe travels!

"One night's stay on a business trip. Overall hotel was great."

4
Sherpa792499, Alberta, Canada 29/10/2018

Front desk staff are as capable and friendly as you will ever experience. Complimentary breakfast was above average. Only knocks would be the exterior is getting a bit dated visually and the bed was the only real issue. The bed felt relatively sagged out. stayed in the tower on the 4th floor.

GeneralManagerBWK, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you so much for taking the time to leave us your feedback! We really appreciate the kind words, and letting us know where you can see some opportunities for improvement. Thanks for choosing to stay with us while in Kelowna, we look forward to welcoming you back again soon! Safe travels!

"Great Room"

5
R E, Gloucestershire 23/10/2018

We only stayed here for one night as it was part of a organised tour . But the service from the hotel was first class. It happened to be our 25th wedding anniversary on the night we stayed and the hotel staff really made an effort to ensure our stay was memorable. We even had chocolate dipped strawberries brought to the room. Great room with a Jacuzzi. Breakfast next day was great also. Would definitely come back here again - Thanks to all the staff that made the stay special.

GeneralManagerBWK, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you so much for the lovely review! Your kind words are much appreciated and we are very happy to hear that we met your expectations in both accommodation and hospitality. Having a positive impact on your anniversary is a huge win for us, I will be sure to share this with the team. I hope your entire organised tour was a lovely one, and we hope to welcome you back soon! Safe travels!

"Comfortable stay"

5
Shera86, New Westminster, Canada 21/10/2018

Stayed at the hotel for 4 nights recently as part of a business trip. The hotel is nice and clean, my room was on the 7th floor of the tower with a nice view, bedding very comfortable. The daily breakfast very satisfying, lots of selection, fresh waffle station, fruit, pastries, eggs, etc. Good coffee. The location is not the most scenic, but there are many big box stores, grocery stores and family restaurants around, within a walking distance. Also took advantage of their free shuttle to the airport, it was great. I would definitely stay here again next time I am in Kelowna.

GeneralManagerBWK, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for the fantastic review, Shera! We are so happy to see that you enjoyed your stay with us, and that we were able to meet all of your expectations. We really appreciate you taking the time to share your experience, and we hope to see you back in Kelowna again soon! Safe travels,

"Great Stay - Central Location"

5
Victoriatravelers, Victoria, Canada 17/10/2018

We stayed here for one night on our drive across Canada, and were only here for a few hours. Check-in was easy, although the girl at the desk tried to charge me an additional fee for two of us staying (I guess when I booked using their app I left the default of one guest). This was not an issue at any of the other hotels we stayed at (10 other properties in total on this trip). When I politely said no, I wouldn't be paying an additional fee for my son to stay she waved it. Room was updated and clean with a nice large balcony with a couple chairs on it. The room across the hall had plates/etc from a finished meal sitting outside their door when we arrived around 2pm, and were still there at 7am when we left the next day. The gym was far better equipped than most hotels. Breakfast was also far better than most included breakfasts, and had a good variety. Walking distance to a great variety of restaurants, and there was a mall a short walk down the road. Our room was on the 3rd floor and faced into their courtyard area which looked nicely maintained, and despite having a busy intersection close by, the room was quiet. Overall, we would definitely consider staying here again on our next visit to Kelowna.

GeneralManagerBWK, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Hello Victoria, Thank you so much for the lovely review! We really appreciate all of your great feedback, and we are happy to hear that overall you enjoyed your stay. We certainly hope to welcome you back soon! I apologize for the confusion surrounding the additional fee for a second person, and I will be sure to follow up with the Front Desk team to find out what happened. I'm certainly glad to see that it was waived for you and your son. Thank you for bringing this to my attention! We hope you enjoyed your drive across Canada- that sounds amazing! Take care and we'll see you again on your next trip through Kelowna.

"Very Good Hotel"

5
Tony H, Dalbeattie, United Kingdom 13/10/2018

The location of this hotel is not the best - in the middle of car showrooms and offices, but it is an excellent hotel in it's own right with a small swimming pool. Superb room with a good view of the area (tall building). Very clean bathroom, plenty of toiletries. Very comfy bed. The restaurant adjacent to the hotel was very busy particularly at happy hour - sports bar with 15 tvs; lots of atmosphere if you like that type of bar/restaurant. Very tasty food. Staff throughout the hotel and bar were very helpful.

GeneralManagerBWK, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you so much for the kind words, Tony H! We really appreciate you taking the time to leave us a review, and we are happy to hear that we were able to meet your expectations in both accommodation and hospitality. We have a fantastic team here at the property, and they do a great job of taking care of our guests. We hope to welcome you back again very soon, and wish you safe travels!

"Home away from home"

5
Ian H, Revelstoke 12/10/2018

I have used this Best Western property for going on seven years, while undergoing a prolonged battle with terminal cancer. Staff, services, rooms, and location all make my life just a little more manageable.The staff recognize my wife and I, and treat us like family, with a lot of care and respect. Can't say that I have experienced this with any other chain of hotels. Keep up the great job.

GeneralManagerBWK, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Hello, Ian H. Thank you so much for taking the time to leave us such a lovely review. Your kind words are very much appreciated, and it's so great to hear that the team does an excellent job of accommodating you and your wife during your stays with us. This is a very heart-warming review and I will be sure to share it with the team. As always, do not hesitate to reach out if there's anything else we can do to make your stay more comfortable. We look forward to welcoming you back "home" again soon. Safe travels!

"Fabulous Reception"

5
Trevor S, Stoke-on-Trent, United Kingdom 12/10/2018

The welcoming reception on arrival was a real pleasure and totally unexpected! Great facilities with good rooms and service. Buffet breakfast was of good quality and adequate. If a light sleeper recommend you don't have a room above Greyhound depot during high season, as you'll be disturbed by reversing buses early hours! Otherwise excellent.

GeneralManagerBWK, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for the great review, Trevor S! We really appreciate you taking the time to let everyone know about our great property here in Kelowna. On your next stay, please don't hesitate to request a room that is not on the side of the Greyhound and we will certainly do our best to make that happen for you. Thanks again for the kind words, we look forward to welcoming you back again soon! Safe travels.

"Front Desk Staff are there to help!"

4
Stephanie M, Delta, BC, Canada 10/10/2018

Patrick at the Front Desk made sure our stay was the best possible. We experienced noise issues from a large group of youth playing hockey in the hallway above us. The front desk staff reacted quickly to our concerns (2 hours of uninterrupted noise). Patrick then gave us a new room and personally moved our belongings and offered a snack pack for our troubles. Awesome team effort.

GeorgeM5924, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for the fantastic review, Stephanie M! It's so nice to see that the Front Desk team, and Patrick in particular, were so helpful and accommodating. I will certainly pass along the kind words, and we hope to welcome you back again soon! Safe travels!

"good not great"

3
mackate2018, Nanaimo, Canada 09/10/2018

we came back at 4 Pm to an a room that was not cleaned. We had to call the desk for someone to make the beds. There was a bus load for breakfast the first morning and the food was not replenished The hot items were just warm all three mornings

GeorgeM5924, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you so much for the feedback regarding your recent stay. I will certainly have this addressed with both housekeeping and breakfast to find out what went wrong, and how we can improve asap. I appreciate you bringing this to my attention, and I hope that you will give us another try in the future so we can show you just how great we can be. Thanks again, and safe travels.

"Best Western Plus Kelowna Hotel & Suites a good option"

4
LuvLVEdmonton, Edmonton 08/10/2018

Stayed at this property on Sept 26 for 1 night on our way to Vancouver. The 3 of us shared a room. The room was extremely large and included a minifridge. We had dinner in the lounge. The portions were enormous and the service very fast and friendly. Plenty of items at the breakfast bar in the morning. My hubby said the scrambled eggs and hash browns were cold but they were replenished when I got there and everything was fine. I found the price a little steep ($238 + tax), especially for a Wednesday night in off season, but it was in line with other hotel prices in Kelowna. I would recommend this property.

GeorgeM5924, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you so much for the kind words regarding our property here in Kelowna! It's great to see that you enjoyed your stay with us and that we were able to meet your expectations all around. I'm glad that our breakfast hosts were able to have the eggs replenished quickly; should you ever need anything to make your stay more enjoyable, please don't hesitate to ask any of the team as we are always happy to help. We do offer competitive rates within the market, and of course offer our rewards program too. Thanks again for such a lovely review, we hope to welcome you back again soon!

"Always a great stay here."

5
User 06/10/2018

When ever we travel through Kelowna we stay here. It is a great hotel with great staff and an excellent breakfast. The convenience to highway 97 is a major plus as well. The hotel is across the street from a shopping mall so food etc. are very handy. The staff are very helpful and seem to enjoy their jobs.

GeorgeM5924, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for the great review, Richard B! It's really nice to hear that you we are able to meet your expectations in both accommodation and hospitality. The team works very hard to ensure our guests are taken care of, so it's great to see that the hard work does not go unnoticed! Thanks again, we look forward to having you return. Safe travels!

"Has the quality of all Best Western Hotels"

4
Jim B, Shoreview, Minnesota 03/10/2018

We were forced to stay overnight due to weather problems at the Kelowna airport. The staff was accommodating and got us on the morning shuttle. Decent breakfast came with the room. Better selections than many of the hotels who offer a breakfast bar.

"Great Hotel"

5
836eldent, Calgary, Canada 03/10/2018

Seems that the hotel has been renovated over the past couple of years. The room was fantastic, came with 2 double beds and the room itself was very clean. It also included a breakfast in the morning. Great location between the airport and downtown with some shopping right in the area.

"Great place to stay, central, fantastic customer service, comfy beds and a great breakfast"

5
User 01/10/2018

Very comfortable, relaxed atmosphere. Fantastically comfortable beds. Great breakfast and stellar customer service - Patrick was professional and extremely helpful in getting us to our event in a timely and safe way. We were having many challenges obtaining transportation to our event and not only did he obtain transportation for us, but he saw it through until we were on our way to the event. To us, this was over and above regular customer service.

GeorgeM5924, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
We are delighted to hear that you enjoyed your stay and found our hotel to be great, our beds comfortable, that you enjoyed our complimentary hot breakfast buffet and that Patrick provided you with stellar customer service. We look forward to welcoming you back to our hotel on your next visit to Kelowna. Sincerely, George

"Big rooms, generous breakfast buffet"

3
grant257, Victoria 01/10/2018

A decent place to stay but way out of downtown Kelowna and far from any restaurants (for walking). The restaurant attached to this hotel is now closed down; 97th pub fare quite good however.Ground floor room was very big with patio doors and lanai a nice feature, however, there was a lot of noise through the night from plumbing and air systems (older building) making for a poor sleep.

GeorgeM5924, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for sharing your experience. We are delighted to hear that you enjoyed your room with the patio and that you found our complimentary hot breakfast buffet to be generous, however we sincerely apologize for the noise experienced that night. We would like to mention that there are several good brand restaurants within walking distance from the hotel and we encourage you next time to inquire with our front desk agent for recommendations. We look forward to welcoming you back on your next visit to Kelowna. Sincerely, George

"Great Hotel"

5
Wendy R, Bournemouth, United Kingdom 26/09/2018

We only stayed one night in this hotel whilst on a tour from Jasper. First time in a Best Western but don't think any other could better it. We had a warm welcome with drinks and cookies ( which were very welcome) when we arrived after a long drive in the coach. The room was lovely, big bed, very comfortable, nice bathroom. Nice view over the town.We ate in the hotels restaurant as we were too tired to go far. The food was excellent, huge portions but very good. We could have had one portion between two if we had known. Breakfast was included and was excellent everything you could want. Would recommend this hotel any day.

GeorgeM5924, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Wendy, We are thrilled to hear that you had such a wonderful stay at our hotel especially that it was your first time at a Best Western Hotel. Our team is pleased that you enjoyed the welcome drinks and cookies and that you found your room to be lovely, with a big comfortable bed as well that you found the food at the 97Street Pub and the complimentary hot breakfast buffet to be excellent. We look forward to welcoming you back on your next visit to Kelowna. Sincerely, George

"Comfortable and consistent"

3
niner42, Stratford, Canada 25/09/2018

We stayed 5 nights in September and had a good stay. It is centrally located and gave us easy access to everywhere we wanted to go. There is a grocery store, Walmart, and a few restaurants near by. The room was clean and breakfast was plentiful. I'd stay here again.

GeorgeM5924, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear niner42, Thank you for sharing your experience at our hotel. We are delighted to hear that you enjoyed your stay, found your room to be clean and enjoyed our complimentary hot breakfast buffet. We look forward to welcoming you back on your next visit to Kelowna. Sincerely, George

"Hotel midway between Banff and Vancouver"

4
MaryARainbow, Southampton, England, United Kingdom 25/09/2018

Hotel was on the outskirts of Kelowna, Canada - the reception area and rooms were inviting and clean. The manager came and spoke to our group which was refreshing and they prepared welcome coffee and biscuits - a lovely touch. The breakfast in house was ok and the staff were quick to clear tables.

GeorgeM5924, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear MaryARainbow, We are delighted to hear that you enjoyed your stay at our hotel and that found our reception , guest rooms to be inviting and clean. We look forward to welcoming you back on your next visit to Kelowna. Sincerely, George

"Kelowna CLABC"

4
302lyles, Vancourver, Canada 24/09/2018

Great hotel and location. Guest room very comfortable and clean. Very friendly and helpful staff, shows they care about your comfort and stay at the hotel. Breakfast provided a great selection provided lots of room to you do not feel rushed to finish eating to give up a table.

GeorgeM5924, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear 302lyles, We are delighted to hear that you found our hotel to be great, with comfortable clean rooms, friendly helpful staff and that you enjoyed our complimentary hot breakfast buffet food selections. We look forward to welcoming you back on your next visit to Kelowna. Sincerely, George

"Central Location / Amazing Customer Service"

5
Denise A, Kamloops, Canada 22/09/2018

I stayed here for the weekend while on a wine tour with a couple of girlfriends. Patrick was so very helpful with the planning and went out of his way to make sure we had everything we needed. He helped us with our luggage and even delivered bathrobes, slippers and chocolate covered strawberries to our room for us. So sweet. We chose this location for many reasons... I am a BW Rewards member and it has a perfectly central location in Kelowna with easy walking distance to the mall, stores and several restaurants. The complimentary breakfast has a great selection. The rooms are clean and the pool/hot tubs are a plus. Overall I would highly recommend staying here next time you are in Kelowna.

GeorgeM5924, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Denise A, Thank you for sharing your experience at our hotel. We are delighted to hear that Patrick took such good care of you and that you found you room to be clean, that you enjoyed the pool and hot tubs as well as our complimentary hot breakfast buffet. We look forward to welcoming you back on your next visit to Kelowna. Sincerely, George

"Excellent service!"

5
User 19/09/2018

We often stay at the Kelowna BW and have enjoyed the clean rooms and buffet breakfast. Our dog often comes with us and she receives treats and a toy each time she comes from staff. The site is beautiful and quiet. We will definitely stay there again.

GeorgeM5924, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear theknapps, Thank you for sharing your experience at our hotel. We are delighted to hear that you enjoyed your stay, your room and our complimentary hot breakfast buffet. We are also pleased to hear that your dog enjoyed the treats and the toy our front desk staff gave her. We look forward to welcoming you back on your next visit to Kelowna. Sincerely, George

"Really good"

5
User 19/09/2018

We came to Kelowna for a wedding and stayed over the weekend at this hotel and it was very nice. We loved the room and service provided. Everything is very clean and new. There's also a nice pool inside with a slide. I would recommend anyone staying at this hotel.

"One night in Kelown"

5
User 18/09/2018

We stayed overnight as my boyfriend had a conference that night. The staff were super friendly and helpful. The pool and hot tub were great and the beds make you never want to get up. We would definitely stay here again

GeorgeM5924, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear janewithlee, Thank you for sharing your experience at our hotel. We are delighted to hear that you enjoyed your stay and found our staff to be super friendly, helpful , that our beds were so comfortable that you never wanted to get up and that you had an opportunity to relax in our heated mineral pool as well as our hot tubs. We look forward to welcoming you back on your next trip to Kelowna. Sincerely, George

"Wine holiday"

5
BadgerGord, Pitt Meadows, Canada 17/09/2018

A great hotel with good amenities. Located near a number of good wineries such as Mission Hill and Quail's Gate. Also there are several restaurants within a short walking distance. Lots of breakfast options. A pool with an exciting slide. Helpful staff.

"Hairy bathtubs, and Rubber Eggs, nowhere to park on check in"

3
Graham H, Nanaimo, Canada 17/09/2018

The above pretty much covers it. No parking for check in, just spaces for electro-cars to charge. Hair in the bathtub.....super. Although the breakfast is comp'd, the only good thing is the waffles, the rubber eggs and bacon flavoured salt are pretty nasty. Dumped the plate into the trash and went to Tim's instead. Staff was polite, check-in/out was easy, If you don't mind people watching you swim while they eat their breakfast the pool is nice, although the Hot Tub is outside. A bit pricey for shoulder season.

GeorgeM5924, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Graham H, Thank you for sharing your experience at our hotel. It is unfortunate to hear that you were not able to find parking for check in as we have several parking stalls near the front entrance for check in. We appreciate your feedback regarding our complimentary hot breakfast buffet and we will share your comments with our breakfast team as we usually receive very positive comments about the quality and variety of the breakfast food. We sincerely apologize for hair found in the bathtub as this is not our usual standard of cleanliness of our guest rooms. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, George

"Our Go-To Hotel in Kelowna"

5
User 13/09/2018

My wife is from Kelowna and after a few trials of other places we always stay here when visiting. The rooms and beds are comfortable, the free breakfast is decent (the coffee is quite good and offers to-go cups as well to bridge over to our first Tim Horton's of the day) and the amenities are good. We have never used it but they offer a bank of Tesla chargers. The staff has always been amazing and the attached bar is a nice place to unwind although when there is live music it is quite loud.

"Amazing location, clean, and friendly!"

5
User 11/09/2018

We stayed here for the first time this year, and were thrilled with the location, the cleanliness of the rooms, the spacious showers, the lovely balcony, and the comfortable beds! It was absolutely the perfect take-off point to explore some local wineries, and a delight to return to for sitting on the patio with a glass at night! This is definitely our new Kelowna go-to hotel for future visits!

GeorgeM5924, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Sarah K, Thank you so much for sharing your first time experience at our hotel. We are delighted to hear that you were pleased with our location,your room cleanliness, the comfort of your bed and enjoyed your patio in the evenings. We look forward to welcoming you back on your next visit to Kelowna. Sincerely, George

"For the price it is great value."

4
Onlinezombie, Vancouver, Canada 09/09/2018

We stayed in the room with a balcony. The rooms were clean, quiet with great space layout offering a work desk and small table. Great size balcony. Best linen I have ever slept in, cosiest beds. Staff were friendly and efficient. Breakfast is average but included. Quick walk to the pub on the property. Nice covered pool and hot tubs, all very clean. Only downsides is not much restaurant choice nearby and the room cards kept losing their minds. For a quick good value trip it hit the spot.

GeorgeM5924, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Onlinezombie, We are delighted to hear that you found our rooms to be clean and spacious, thank you for the great compliment on finding our bed linen to be the best you have ever slept in with the coziest beds. We are delighted to hear that you found our staff to be friendly and efficient as we strive for providing exceptional hospitality. We appreciate your feedback on our complimentary full hot breakfast buffet. There are several free standing chain restaurants within walking distance. We look forward to welcoming you back to our hotel on your next visit to Kelowna. Sincerely, George

"Loved it here"

5
rammysid, stafford 08/09/2018

What a brilliant hotel. It used to be private residences and has been converted to an exceptionally high standard with separate sitting rooms and balconies. Close to the town and restaurants with friendly and helpful staff.

GeorgeM5924, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear rammysid, Thank you for sharing your experience at our hotel.We are delighted to hear that you enjoyed your stay and found our staff to be friendly and helpful. We look forward to welcoming you back on your next visit to Kelowna. Sincerely, George

"Very nice property"

4
pamm739, Penticton, Canada 03/09/2018

Took kids for a quick one-night getaway and was very pleased with this hotel. Rooms are very big, clean, and comfortable and the pool and grounds are lovely. Didn't know until arrival that breakfast was included, which was a very nice breakfast. I always appreciate any property that makes an attempt to go green--well done. Will definitely be back.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear pamm739, Thank you for sharing your experience. We are delighted to hear that you were very pleased with our hotel and found our rooms to be very big, clean, comfortable, the pool and grounds lovely and that you enjoyed our complimentary hot breakfast buffet. We look forward to welcoming you back on your next visit to Kelowna. Sincerely, George

"Short stay in Kelowna"

4
Rus C, Victoria 28/08/2018

We travel to Kelowna for a couple of days each summer. We find this hotel clean and located conveniently for our wanting to be close to Lake Country and still close to Kelowna for shopping and eating out etc. overall it's always been a good experience to stay at this Best western hotel. We would recommend it to anyone. The hotel is relaxed and we like the views from the tower part of the hotel.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for sharing your experience. We are delighted to hear that you have always had a good experience at our hotel and we are honored that you would recommend our hotel to anyone. We look forward to welcoming you back again next summer on your next visit to Kelowna. Sincerely, George

"Great hotel particularly for families with small children"

4
andrewgX2752QD, Calgary, Canada 27/08/2018

The tower is newer and has smaller rooms. If you have smaller children get a room facing the courtyard and the swimming pool. Great breakfast included. Also has a fitness center. Is located within walking distance of a shopping center. Inside rooms away from the main traffic street are quiet.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for sharing your experience at our hotel. We are delighted to hear that you enjoyed your stay as well as our swimming pool, fitness center and our complimentary hot breakfast buffet. We look forward to welcoming you back on your next visit to Kelowna. Sincerely, George

"Excellent Experience"

5
User 27/08/2018

The quality and item selection of the complimentary breakfast was amazing. The room was clean and the bed and bedding were some of the most comfortable we've slept in. The hotel staff were friendly and knowledgeable.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for sharing your experience at our hotel. We are delighted to hear that you enjoyed your stay and found your room to be clean, the bed and bedding most comfortable, our staff to be friendly and knowledgeable and the quality and item selection on our complimentary hot breakfast buffet to be amazing. We look forward to welcoming you back on your next visit to Kelowna. Sincerely, George

"Expensive"

3
User 26/08/2018

An expensive hotel for what it is, the room was large and the bed OK. However the structure a bit rickety, for example walking across the room the bath moved. Oh did I mention that the bath was in the bedroom? Most odd...

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for sharing your experience at our hotel. We are delighted to hear that you found your room to be large, the special room type you were provided actually has a Jacuzzi tub in the bedroom side as well as a full separate enclosed bathroom with a shower. This is a feature that many of our guests request and enjoy. We appreciate your feedback as this room type has been used on an ongoing basis and we have never heard any comments regarding it's structure. Our hotel rates are competitive with similar hotels during the summer season in the Kelowna market. We look forward to welcoming you back to our hotel on your next visit to Kelowna and providing you with one of our several other room types. Sincerely, George

"Nice hotel with comfy beds"

4
travelmembership2018, Coquitlam, Canada 24/08/2018

I have stayed a few times at the Best Western Plus Kelowna Hotel & Suites and my stay has always been pleasant. The hotel has good amenities (pool, hot tub, gym, restaurant, etc), the breakfast choices are good and the beds are comfortable.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for sharing your experience at our hotel. We are delighted to hear that you always have a pleasant stay and that you enjoy our pool, hot tub, fitness center, 97Street Pub, our complimentary hot breakfast buffet and find our beds comfortable. We look forward to welcoming you back on your next visit to Kelowna. Sincerely, George

"Surprisingly Very Good "

5
Clive A, Sawbridgeworth, United Kingdom 19/08/2018

On arrival, I thought oh dear , but boy was I wrong Don't be put off by the exterior of the hotel Superb service, very nice room (215) offering two Queen beds, en suite bathroom and full kitchen facilities The hotel itself is located approx 20 mins drive from the Kelowna water front, where there are plenty of large car parks The hotel has a very nice swimming pool The price includes a nice buffet style breakfast Overall I would highly recommended the Kelowna Inn and Suites Another thing that might help persons traveling with dogs, is that I noticed that dogs were welcome

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Clive, Thank you for taking the time to share your experience at our hotel. We are delighted to hear that you enjoyed your stay and found your room to be very nice, our complimentary hot breakfast buffet to be nice , our swimming pool to be very nice and that we provided you with superb service. We look forward to welcoming you back on your next visit to Kelowna. Sincerely, George

"Good place to stay when in the area"

4
RayleneD_13, Middle Lake 14/08/2018

The hotel was clean and the rooms were a nice size and had very comfy beds. The best part for us was the BBQ as we are sick of eating out and was nice to use it in the evening. The outdoor hot tubs were also very nice to sit in at the end of the day. Courtyard view was beautiful and if I ever was back in the area I would probably stay here again because of the view out our balcony. Only problem was that we had our air conditioning break in the night but maintenance brought us a fan which helped. The staff were very friendly. Continental breakfast was okay.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear RayleneD_13, Thank you for sharing your experience. We are delighted to hear that you found the hotel to be clean , the rooms a nice size with comfy beds and that our staff were very friendly. We are pleased that you enjoyed our BBQ set up , the courtyard and the outdoor hot tubs. We sincerely apologize for the inconvenience with the air conditioning breakdown. We look forward to welcoming you back on your next visit to Kelowna. Sincerely, George

"Surprising hotel, kinda classy."

4
Kevin K, Saskatoon, Canada 14/08/2018

Our stay during my trip was at this Best West. Really cant go wrong here. I don't think there's a bad room in the place. Its a modern, classy and trendy hotel. Good parking, and close to walk or drive if theres anything you need. I was impressed at the amount of electric vehicle charging stations located around the building, but never seen a single vehicle parked in the spot that was electric, or hybrid for that matter. We we given a balcony room a few floors up, with a nice view of their well kept court yard, good job there! Made spending time outside on the balcony or out in the yard a nice time. Large reception area, with attached atrium area used for a decent breakfast buffet, above basic, and plenty stocked. Ladies on duty always smiling no matter how busy it was. Attached is a modest pool, which i'm sure is all season in the courtyard, based on closing up the glass green house area for use. It was nice that hot plus 37 degree day to hang out with a nice breeze blowing thru. Hot tubs were in the same sun deck area. Attached across the main entrance was a restaurant and pub I believe, we did not check those out as pretty certain it wasnt kid friendly Small touches throughout the hotel, attached spa,and even a small vending machine to offer pharmacy basics if you're in a bind was a neat idea. The morning of our last stay, there was a fire alarm, now there was no fire, but bells going off everywhere. We did what we needed, grabbed an item or two of ours and proceeded out of the room, at that point, one female staff housekeeper, whose name I didnt catch, seen us coming out of the room, and immediately directed us,and led us, along with others joining in the evacuation, down back stairs, out the pool area and led away in the courtyard, she went above and beyond, someone give her a congrats if we can find out who she was. with fire alarms ringing away, staff tried to maintain calm, while some patrons continued to eat, watching others leave. What is wrong with people? At that point get out. Staff tried I guess. Watching the event unfold, the managers met Kelowna Fire as they arrivied and quickly did a check, finding it to be a false alarm. And thats good. Good job staff for keeping your act together and not panicking. You cant go wrong with this hotel. I know in the past we have talked about staying there, this time we did, I'm glad we did.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Kevin K, Thank you for sharing your experience at our hotel. We are delighted to hear that you enjoyed the hotel and the full compliments of amenities we provide. Thank you for your positive feedback and we will ensure to pass your compliments to our hotel staff members. We look forward to welcoming you back on your next visit to Kelowna. Sincerely, George

"Confirm room details to avoid disappointment"

3
G384JSfrankm, Kamloops, Canada 08/08/2018

We stayed at this property over the August long weekend. This is one of the busiest weekends in the area all year.We had booked the accommodations 3 months earlier during a previous visit. We booked a King size bed room. We received a handicap accessible king size bed room. The shower and other room features were less than we had had previously. It is a great property with a variety of room styles.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for taking the time to share your experience at our hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations with your room type. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience in the future. We are delighted to hear that you found our hotel to be great with a variety of room types and we look forward to welcoming you back on your next visit to Kelowna. Sincerely, George

"A great stay"

4
mylady416, Edmonton, Canada 05/08/2018

Staff were very helpful. The hotel is within easy drive to many places of interest. Costco is no too far away. Breakfast was great - offers variety of choice. It finishes exactly 10am, so you have to be on time. Swimming pool and hot tub were not very busy whichever made it fun for kids.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear mylady416, Thank you for sharing your experience. We are delighted to hear that you enjoyed your stay and found our staff to be very helpful and our complimentary hot breakfast buffet to be great. We look forward to welcoming you back on your next visit to Kelowna. Sincerely, George

"big hotel but an ok place to stay"

4
KentP950, Spruce Grove 04/08/2018

stayed two nights for pleasure. very busy place with a wide variety of room types. Lots of eatery's close by. Pool is not out door, but the pool does have a retracting wall system that opens to patio area where you can soak up the sun on hot days. Be aware that they may charge various rates for various days of your stay.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear KentP950, Thank you for sharing your experience at our hotel. We are delighted to hear that you enjoyed your stay and our hotel amenities such as our salt mineral pool with our retracting window system with out door patio and hot tubs. It is standard in the hotel industry that daily rates may vary depending on the day of the week however this will always be stated in advance when the reservation is made and the confirmation is sent. We look forward to welcoming you back on your next visit to Kelowna. Sincerely, George

"Nice hotel and suite"

5
Mrsbish1, Suffolk, England 04/08/2018

We only stayed overnight and I wish we had stayed another night or two. Kelowna itself was a beautiful place and this hotel was of a very good standard. Although not downtown, it was not far to drive in. The hotel was near several out of town shops and restaurants, so there were several places to eat nearby within walkable distance. The hotel itself was well presented and the staff were very friendly and helpful. We used the pool and hot tubs and these were good with towels provided. The buffet breakfast was very good with plenty of choice and attentive staff clearing crockery away quickly. The suite itself was clean and well equipped with balcony's both from the bedroom and lounge area. There was enough space and it was well stocked with toiletries and drinks. I would happily stay here again if visiting Kelowna.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for sharing your experience at our hotel. We are delighted to hear that you found our hotel to be of a very good standard, our staff to be very friendly, helpful, your suite to be clean and well equipped and our complimentary hot breakfast buffet to be very good with plenty of choices. We look forward to welcoming you back on your next visit to Kelowna. Sincerely, George

"above average rooms -- but staff make this place outstanding"

4
deborahrK3490ZG, Montreal, Canada 01/08/2018

the hotel itself is OK -- clean, comfortable -- but the staff are really outstanding! We had a slight issue with our reservations and the reception staff not only solved our problem they followed up later in the evening with an even better solution! great job Best Western Plus Kelowna -- See you next Cherry season.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear deborahK3490ZG, Thank you for sharing your experience at our hotel. We are delighted to hear that you enjoyed your stay and found our hotel to be clean, comfortable and we are especially pleased to hear that you found our staff to be outstanding. We look forward to welcoming you back on your next visit to Kelowna. Sincerely, George

"Great Place to Stay"

5
Derek W, Langley City, British Columbia, Canada 30/07/2018

Great Location/Very Family Friendly. Staff are amazing very helpful . Pool and hot tub are very clean. Bar/Lounge great food and the staff there are great.. Close to Shopping and many great Restaurants. My home away from home

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Derek W, Thank you for sharing your experience at our hotel. We are delighted to hear that you enjoyed your stay and found our staff to be amazing, our pool and hot tub to be very clean, our 97Street Pub to have great food and staff. We look forward to welcoming you back to your home away from home on your next visit to Kelowna. Sincerely, George

"Loved my stay"

5
dcentini, Calgary, Canada 29/07/2018

I travel a lot and by far the best hotel I stayed in. The breakfast was good the Pub was excellent. Loved the balconies, nice place to st in the evenings with a glass of wine. Well located, near downtown and very close to shopping center.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear dcentini, Thank you for sharing your experience at our hotel. We are delighted and honoured that you found our hotel to be by far the best you have stayed at. We are also pleased to hear that you found our complimentary hot breakfast buffet to be good,the 97Sreet Pub excellent and enjoyed our room balconies. We look forward to welcoming you back on your next visit to Kelowna. Sincerely, George

"Nice but not a 4-5 star"

3
Deemcbee, Cranbrook 27/07/2018

I booked a room in advance as it was high season. Based on reviews, I thought it would be amazing but I'd say it's average at best, definitely not a 4-5 star and not worth the price. I'd agree that the continental breakfast is pretty great. We were granted a late checkout with ease and a smile but when we returned to our room our cards didn't work so we asked housekeeping to let us in (he did not look happy at all). Our intention wasn't to impede on housekeeping's time or job, had our cards worked we would have been in & out much quicker. I'd stay elsewhere when we return because if I'm spending that kind of money then may as well spend a bit more to receive a true 4-5 star.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Deemcbee, Thank you for sharing your experience at our hotel and for your constructive feedback. We apologize that your key cards didn't work when your returned to your room as our front desk team should have advised you that the keys needed to be reprogrammed, but we are glad to hear that our team was able to accommodate your late check out request. We are also delighted to hear that you found our complimentary hot breakfast buffet to be great. Our hotel rates are competitive with similar hotels during the summer season in the Kelowna market. We look forward to having an opportunity to welcoming you back and exceed your expectations on your next visit to Kelowna. Sincerely, George

"Great hotel for meetings"

5
shirleydpenha, Ottawa, Canada 27/07/2018

Hosted our Annual General Meeting here in June. A wide variety of meeting room, extremely nice guest rooms. Thank you Sarah Hertz for working with us over the months to have a very successful meeting. Very friendly staff at reception, banquets , housekeeping and dining room. We had no complaints from any our our Board members and everything was perfect. Staff extended themselves to more than we asked for.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear shirleydpenha, Thank you for sharing your experience at our hotel for your annual general meeting. We are delighted to hear that you enjoyed your stay and had a very successful meeting. Sarah was pleased to exceed your expectations with our meeting rooms and glad to hear that you found our guest rooms to be extremely nice, our front desk,banquets, housekeeping and 97 Street Pub staff to be very friendly. We look forward to welcoming you back for your next annual general meeting. Sincerely, George

"Highly recommend! "

4
teacherblue, Regina, SK. Canada 25/07/2018

We stayed two nights, in two different rooms due to my booking and changing plans. This gave us a chance to see two types of rooms. The first room was in the motel part. We had a main floor king room. It was large, had a fridge and patio doors that we could walk out to the pool. We had a bit of trouble at the beginning when the bed wasn't made when we walked in but Patrick the manager took care of us immediately! Excellent service. The walls were a little thin but tolerable. The next night we stayed in a king room in the tower. Wow! Room was much bigger , bathroom is huge, robes for the pool were in both rooms, balcony overlooked the city. Room was much quieter. The breakfast is one of the best I have seen at a Best Western. We are Diamond plus members so we stay at a lot of Best Westerns. The hotel is about 7 minutes to the main beach and downtown but it was the best price and an excellent stay. We will be back!

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear teacherblue, Thank you for taking the time to share your experience at our hotel . We are delighted to hear that you enjoyed your stay at our hotel and had an opportunity to experience both room types. I am also very pleased to hear that Patrick was able to take care of you immediately and provide excellent service .We are honored that you found our complimentary hot breakfast buffet to be the best you have seen at a Best Western hotel. We look forward to welcoming you back on your next visit to Kelowna. Sincerely, George

"Family functions"

4
User 24/07/2018

Located in a e west side of the city, rooms seem to be very nice and clean , balcony is another small facing the golf course. Hot continental breakfast are included with good selection of hot and cold items.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Johnny C, Thank you for sharing your experience. We believe that your review was intended for the Best Western Plus Wine Country in West Kelowna as we are located in Kelowna. We look forward to the opportunity to welcome you at our Best Western Plus Kelowna Hotel & Suites on your next visit to Kelowna. Sincerely, George

"Slept badly"

3
PegJourney, Winnipeg, Canada 20/07/2018

I guess it's easy for a review to be influenced by bad sleep. The mattress had started to sag in the middle. Of the 3 pillows I tried, 2 were lumpy so I didn't sleep well. I like that the pillows were malleable so you could make them the shape you want, but whatever material they were made of had started to clump. Otherwise, the breakfast buffet had a good selection and the food quality was the same as most hotels with breakfast buffets. The room was clean, and the staff were friendly and helpful. The wifi connection speed was good.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Jennifer G, Thank you for sharing your experience at our hotel and for your constructive feedback. We sincerely apologize that we didn't exceed your expectations with the quality of the mattress and pillows in your room, we know that sleep quality is important and also understand that the level of mattresses and pillows firmness are subject to personal preferences. We are delighted to hear that you found your room to be clean, the Wifi connection good, the complimentary hot breakfast buffet had a good selection and our staff to be friendly and helpful. We look forward to welcoming you back to our hotel on your next visit to Kelowna. Sincerely, George

"One of hte best Best Westerns I've stayed at."

5
randy839, Portland, Oregon 17/07/2018

This is an excellent property. Beautiful grounds. Spacious dining area with free full breakfast. Fast internet. Large TV in good working order. Comfortable beds with nice linens. Close to a large mall and many restaurants. I've stayed at several Best Westerns and this was easily the best one. Reasonably priced as well.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear randy839, Thank you for sharing your experience at our hotel. We are very pleased to hear that you found our hotel to be excellent, our grounds beautiful , our beds comfortable and our rates reasonable.. We are thankful and honored that you found our hotel to be the best Best Western hotel you have stayed at. We look forward to welcoming you back on your next visit to Kelowna. Sincerely, George

"A home away from home"

5
User 17/07/2018

Great breakfast buffet, with lots of variety. The pool could use a slide for the pool for kids to have fun. Friendly staff, clean hotel, great value. Overall it is a wonderful place to stay. I would stay here again.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for sharing your experience at our hotel. We are delighted to hear that you found our hotel to be clean, our staff friendly, our complimentary hot breakfast buffet great and a wonderful place to stay. We look forward to welcoming you back on your next visit to Kelowna. Sincerely, George

"Could not have been happier !!"

5
gypseangie, Kamloops, Canada 16/07/2018

You know, these days, more and more, it's harder and harder to find the old school service and value in a hotel. This hotel delivers that. From the easy answer "yes" to a later checkout request to the fast and easy early check in to the full wall of windows overlooking the city to their over delivering on a request for an upper floor room, I was very, very happy with my stay here. So many hotels these days cheap out and cut corners everywhere and you notice. Bit by bit you start to feel a little hospitality, which is their business. Best western delivers .

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear gypseangie, Thank you for sharing your experience at our hotel. We are delighted to hear that you were very, very happy with your stay and that our service exceeded your expectations. Our team strives to deliver the best possible guest service and experience on a daily basis. We look forward to welcoming you back on your next visit to Kelowna. Sincerely, George

"Great Stay"

5
855lauriee, Aldergrove 16/07/2018

Its always a pleasure to stay here. I've been coming here once a year for business and I wouldn't stay anywhere else. The staff are friendly and helpful. I take advantage of the pool and hot tub. Breakfast is wonderful. There's something for everyone.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear 855lauriee Thank you for sharing your experience at our hotel. We are delighted to hear that you find our staff to be friendly and helpful as well as our complimentary hot breakfast buffet wonderful and that you take advantage of our pool and hot tub. We are thankful and proud to hear you say that you wouldn't stay anywhere else. We look forward to welcoming you back on your next visit for business next year. Sincerely, George

"Awesome property in Kelowna "

4
User 09/07/2018

Stayed here with the wife and loved the property. The hotel itself was quite modern and I have to say the bed was possibly made from the clouds as it was soft as a dream. Balcony was really relaxing, especially to sip a glass of wine at the end of the evening, would recommend a room on a higher floor as ours was amazing. Location was a drive from downtown but it's perfect if you're driving.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Rishi, We are delighted to hear that you loved our hotel and found it to be quite modern as well that you found our beds to be heavenly comfortable. We look forward to welcoming you back on your next visit to Kelowna. Sincerely, George

"Nice surprise"

4
User 09/07/2018

We stayed at this hotel during our holiday trip through Canada. Normally we prefer the IHG hotels as we have membership perks. At this location we chose the Best Western and it was a nice surprise! Very clean and big rooms and finally a room without carpet! We even had garden access. Staff were very friendly. Free parking is also available. Breakfast is included. We've had better breakfast but we can't complain at all! Our kids loved the waffle station where they could make their own waffles. Check-in and check-out was easy and very fast. I can also recommend the nearby Montana restaurant.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for sharing your experience at our hotel . We are delighted to hear that you chose to stay at our hotel over IHG and that you found our rooms to be clean, our staff to be very friendly and that your kids loved our waffle station from our complimentary hot and cold breakfast buffet. We look forward to welcoming you back on your next visit to Kelowna.

"Good location, Decent service"

3
User 04/07/2018

This was the second & last best western plus during our 1 week road trip in canada and we were pretty much compared this hotel to our previous stay in warm welcoming best western plus revelstoke. You might not expect the same welcoming feel from revelstoke's but theirs are more straight to the point, easy check in. & out and of course superb location to have stay over between big cities. I would recommend that they would add more service hr for the breakfast time

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for sharing your experience at our hotel and your feedback. We are delighted to hear that you enjoyed your stay and found our location to be superb. Our complimentary hot and cold breakfast buffet service hours are from 6:30AM until 10:00AM which is over the standard breakfast service hours for Best Western Hotels. We look forward to welcoming you back to our hotel on your next visit to Kelowna. Sincerely, George

"Nice Hotel wrong location"

4
EKSKS21, Newcastle upon Tyne, United Kingdom 03/07/2018

Large Hotel with plenty of space within Bedrooms allocated complete with Towelling dressing gowns hanging in wardrobes upon arrival Also Suites available at this Hotel which were on ground level and separate to rooms in main Hotel Arrived late evening and after many hours travelling to find Hotel situated on what looked like huge Industrial Site adjacent to very busy multi lane roads without any apparent crossing near by - very noisy Found it quite dangerous attempting to cross this road to reach Boston Pizza Outlet Bar and Restaurant next to main entrance of Hotel which was busy as well as Montana's Restaurant slightly further up but at least on same side of road lessening dangers imposed by heavy flow of traffic Nice pool area with changing room available but glass sided and Breakfasting Room is directly next to pool so very overlooked Three Miles from Harbour area and Lakeside Taxi or Bus ride necessary from Hotel location to be near Harbour, Parks, Marina etc as would not advise walking

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear EKSKS21, Thank you for sharing your experience at our hotel. We are delighted to hear that you enjoyed your stay and found our hotel, rooms and pool area to be nice. There is a proper crossing from the hotel at the corner of Leckie road and Harvey Avenue with a crosswalk and safe pedestrian crossing lights. We are located within 10 minutes by car to downtown, Harbour, Marina, Parks , etc. We also have a shuttle available to the downtown area. We look forward to welcoming you back to our hotel on your next visit to Kelowna. Sincerely, George

"Great place to stay"

5
User 27/06/2018

A friend and I stayed here while in Kelowna for a wine tour. We had a courtyard room which was very quiet, and the beds were great. I often have trouble sleeping in a hotel bed -yet the mattress and pillows were very comfortable. Parking was free, and the breakfast ( also included) was very substantial with lots on offer. I'd definitely recommend staying here if in Kelowna.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Trish M, We are delighted to hear that you enjoyed your stay in our hotel and found your room quiet, our beds great and enjoyed our complimentary hot and cold breakfast buffet. We look forward to welcoming you back on your next visit to Kelowna. Sincerely, George

"Another excellent stay!"

5
Stewart M, Kelowna, Canada 27/06/2018

Stayed her on numerous occasions and always a great experience. I always recommend it when family and friends are in Kelowna. Excellent location, friendly staff, comfortable rooms, great breakfast. It's a win, win, win!

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for taking the time to share your experience. We are delighted that hear that you find our location excellent, our staff friendly , our rooms and breakfast great. We appreciate and thank you for recommending our hotel to your family and friends. We look forward to welcoming you back on your next visit to Kelowna. Sincerely, George

"Excellent Service"

5
User 24/06/2018

Stayed the weekend with a bunch of friends and the front desk ladies, Casey and Mary we're excellent. They we're friendly, hard working,and full of ideas. Also the sales manager Sheila was terrific too with ideas for things to do and for good conversation. Rooms were clean and comfortable. Definitely recommend this place.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for sharing your experience at our hotel. We are delighted to hear that you enjoyed your stay and found our rooms to be clean and comfortable as well as our team members Casey, Mary and Sheila to be friendly and terrific. We look forward to welcoming you back on your next visit to Kelowna. Sincerely, George

"Always a great stay"

5
LLHH, Vancouver 18/06/2018

Convenient access property. Very comfortable place too stay. Nice large fitness area. Very good breakfast. Great staff. Love the tower rooms with a view and central ac. The ground courtyard rooms are great if you have kids or pets and you want grass access. Great property. Never disappointed.

"Recommend "

4
AbbotsfordSunflower, Vancouver, Canada 18/06/2018

Stayed a night in a one bedroom in the 2 floor hotel area. We had everything for a comfortable stay and what you would expect from a Best Western. We requested an early arrival but our room was not ready so they placed us somewheres else. Maybe location on 1st floor facing back of Home Depot wasn't the prettiest but it served its purpose. One thing I would like to add...I am a smoker and was very appreciative that they allow you to smoke outside on the private balconies ( even had ashtrays). They seem to understand that there are still guests that smoke and have treated us as important as non smoking guests. The breakfast was actually very good and loads of choices. The grounds are very pretty with lots of flowers and well maintained. Location is quite central but a 5-7 minute drive to the downtown core. I would most definitely recommend staying here and this will be my only choice when returning to Kelowna. I have stayed elsewhere in the past but found that this place has everything I need for a great stay. Thanks to the staff as well, they were very friendly and the staff at breakfast were awesome. I look forward to our return

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for sharing your experience at our hotel. We are delighted to hear that you enjoyed your stay and found our complimentary hot and cold breakfast buffet to be very good as well as our staff awesome. We appreciate your recommendation to stay at our hotel and we look forward to welcoming you back on your next visit to Kelowna. Sincerely, George

"Best Hotel in Kelowna"

5
Katie J, Grand Forks, Canada 12/06/2018

We recently stayed at the Best western because we were going to a concert. When the staff found out that we owned a coffee shop that they often stop at in Greenwood BC. They left us a wonderful card and chocolate covered strawberries. The card said "We hope the best western family can provide the warmth and friendly nature that you guys give everyday to the visitors of Deadwood Junction" We were so thrilled.We will never stay anywhere else!! The staff are great, rooms are amazing, breakfast was delicious! You must stay there!!

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Katie, Thank you for sharing your experience at our hotel. We are delighted to hear that you enjoyed your stay and found our staff to be great, our rooms amazing, and our complimentary hot and cold breakfast buffet delicious. It was our pleasure to be your host hotel during your concert visit and we look forward to welcoming you back on your next trip to Kelowna. Sincerely, George

""Very very poor hospitality and facility""

1
User 11/06/2018

We stayed for 2 nights with our friends and family and found the hotel is having one star category of all amenities and all services i.e. - AC is not working, staff is totally arrogant/ non cooperative, most people don't know English. Recommend not to stay.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for your feedback. We are very disappointed to hear that you did not enjoy your stay as well as the hotel amenities and services. We apologize that your A/C was not working and usually once informed of this issue our front desk staff and maintenance are very diligent in repairing the A/C unit or providing an alternative room accommodation. We are extremely surprised to hear that you found our staff to be arrogant or non cooperative as evidenced by our many reviews on Tripadvisor we receive consistently very positive comments about the friendliness and service provided by our hotel staff. We hope that you will give us another opportunity on your next visit to Kelowna to show you our usual high level of service and that our hotel can exceed your expectations. Sincerely, George

"Mostly comfortable"

4
GBishome, Abbotsford, Canada 07/06/2018

We were doing a spontaneous road trip with our dog...[small, Jack Russell] and when it was time to stop for the night...I like Best Western. I spoke with evening clerk, Gary - who was most helpful for us, and secured a pet friendly room for us. Room was in a good location, clean and comfortable. The only problem was the people above us, who either arrived at 1:45 am or decided to have a dance party at that time...lots of thumping of feet and loud TV...could this be an indicator that the sound dampening between floors is not good? You bet! Otherwise breakfast was excellent, and the stay was good [I think this is my 4th visit to this facility] Staff were friendly and courteous.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for taking the time to share your experience at our hotel. We are delighted to hear that this was your 4th visit to our hotel and that your stay was good , that you found our staff to be friendly, courteous, your room to be clean , comfortable and our complimentary hot and cold breakfast buffet to be excellent. We look forward to welcoming you back on your next visit to Kelowna. Sincerely, George

"great location, great room"

4
User 04/06/2018

great quiet, clean room, super location, nice dinner in lounge. breakfast was mediocre as with most free breakfasts. Lots of kids, pool looks nice but didn't use it. Will definitely stay again as I love the location and the room was super clean.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for sharing your experience at our hotel. We are delighted to hear that you found your room to be super clean and enjoyed your dinner in the 97Street Pub. We appreciate your feedback on the complimentary breakfast as we are always striving to improve our guests experience and we usually receive great comments on our complimentary hot and cold breakfast buffet. We look forward to welcoming you back on your next visit to Kelowna. Sincerely, George

"Comfortable and spotless"

5
mhenyecz, Vancouver, Canada 03/06/2018

My husband, granddaughter and I stayed in a suite here a weekend ago and everything was spotless. The bed was very comfortable and we didn't eat in but the suite was well supplied if you did want to. There is a nice big grass area for children to run off their energy and play games. The complimentary breakfast had a very good variety to choose from hot and cold. Two restaurants are right next to the property. We would definitely stay here again.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for sharing your experience at our hotel. We were delighted to hear that you found everything spotless and our beds to be very comfortable. We were also pleased to hear that you found our complimentary hot and cold breakfast buffet to have a very good variety. We look forward to welcoming you back to our hotel on your next visit to Kelowna. Sincerely, George

"This place sets the standard for the Okanagan!"

5
User 01/06/2018

Will be hard for Kelowna to compete with this place. Customer service is top notch at this hotel. Very Friendly staff that genuinely look like they love being here. The rooms are very clean, the location is perfect. We had to have an extended stay (3 mos) at this hotel due to a house fire, so had the luxury of trying all their room types. Each room exceeded my expectation. They are roomy, bright, and very clean. The housekeeping and maintenance staff always had a smile on their face, and they were very friendly. The front desk staff were also friendly and personable, trying to make efforts to know their customers names. They made each room change seamless and made our extended stay easy to be displaced from our home. I cannot say enough about the the breakfast staff ... they were very personable, and they genuinely seemed liked they cared about the visitors at the hotel. Managers would come down and query visitors about their trip, their stay as well as treated their employees with exemplary attitudes. Treating this environment much like their family. True customer service starts from within and this hotel exudes that. All hotels should aim as high as they do! I will definetely be highly recommending this hotel to all that come and stay and anyone questioning where they should stay.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Christine, Thank you for sharing your experience during your 3 months extended stay at our hotel. I am delighted to hear that the rooms exceeded your expectations and that you found all our hotel staff to be friendly. We were pleased to hear that we made you feel at home especially that you had to deal with such a difficult situation of a house fire. We look forward to welcoming you back to your home away from home. Sincerely, George

"Great Hotel with Great Breakfast"

4
BCgirl1973, Revelstoke, Canada 28/05/2018

Our Anniversary trip to Kelowna was a very memorable one due to the comfort of this hotel. I would caution those about not using the spa on site though. I would recommend going elsewhere if you want professional sevices. It is a waste of time and money going to the Wellness Spa. What a joke.Every other aspect of this hotel was excellent. The rooms are comfy and clean. The breakfast was absolutel amazing, and the front desk staff were very friendly and helpful. I would recommend staying here.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for sharing your experience at our hotel. We are delighted to hear that you found our hotel to be excellent , our rooms to be comfy and clean as well as our complimentary hot breakfast buffet to be amazing and our front desk staff tot be friendly and helpful. We appreciate your feedback on the Wellness spa and we will pass this along to their management team as this is a leased spa operation. We look forward to welcoming you back to our hotel on your next visit to Kelowna. Sincerely, George

"Met Its Excellent Reputation"

5
Cliff4d, Salmon Arm, Canada 23/05/2018

As with many reviews before, the Best Western Plus is a highly regarded hotel and conference facility to stay at, and our recent stay was no exception. Room very clean, bed very comfortable, and we got a good and quiet both nights. All staff we met were cheery and friendly, especially so at the hot breakfast, which for me was the highlight of the stay - selection was varied over the 2 days we were there - steam trays were hot, and food items were not at all bland, very tasty.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Cliff, Thank you for taking the time to share your experience at our hotel and your feedback is valued and appreciated by our team. We are delighted to hear that we have met your expectations and that you found our rooms to be clean with comfortable beds and that you had peaceful nights during your stay. Our breakfast team is extremely pleased to hear that our complimentary hot breakfast was the highlight of your stay and that you found the quality of the food to be tasty. We look forward to welcoming you back to our hotel on your next visit to Kelowna. Sincerely, George

"Amazing service and Free breakfast!"

5
byacob, Calgary, Canada 17/05/2018

Thanks you Best Western Kelowna for looking after me for the past few months. It feels like a second home for sure. Thank you for the amazing service you provide consistently . See you next week!!!!!!

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear byacob, We are delighted to hear that we have been able to provide consistently amazing service to you and honoured that you consider our hotel like a second home. We look forward to welcoming you back to our hotel and your second home next week. Sincerely, George

"Good Hotel"

4
RussK22, Vancouver, Canada 10/05/2018

We've stayed at quite a few places in Kelowna and have to say that this is a good hotel. It has a good warm breakfast (pretty busy, was out of utensils, and ran out of some food at times), but overall a good breakfast. Nice pool, hot tub, gathering area (all linked). Rooms we had were spacious. Parking can get busy but overall was decent. One of our somewhat negative comment would have been a few slow front desk people, but again, overall it was good. Most of the staff were friendly and would go out of there way. Thanks BWP!

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for taking the time to share your experience at our hotel and for your valuable feedback which will allow us to make some improvements at our breakfast area and front desk operation. We are delighted to hear that you enjoyed your stay at our hotel, found your room to be spacious and our hotel to be good. We look forward to welcoming you back to our hotel on your next visit to Kelowna and to exceeding your expectations. Sincerely, George

"Always a pleasant experience"

5
User 07/05/2018

Always my first choice when staying in Kelowna. Great value, excellent staff with a truly caring attitude. Great balcony views, food at the pub is excellent along with lots of TV's to watch your favorite sports. Breakfast could be a little better buts it's included so not going to complain about free.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for taking the time to share your experience at our hotel. We are delighted to hear that we are your first choice of hotel in Kelowna. We strive to exceed our guests expectations and our staff is proud to deliver on that promise. We appreciate your feedback on our complimentary hot and cold breakfast buffet as we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We look forward to welcoming you back to our hotel on your next visit to Kelowna. Sincerely, George

"Great Stay"

5
User 01/05/2018

From first booking our group reservation to the end it was a great experience. The staff are all wonderful and easy to deal with. Breakfast was excellent, something for everyone. Staff keep it clean and fresh. Special thanks to Ginette & Patrick for everything!

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for taking the time to share your experience at our hotel. We are delighted to hear that you had a great experience and that you found our staff to be wonderful. We are pleased that you found our full hot and cold complimentary breakfast buffet to be excellent as well as the hotel clean and fresh. I will pass on your thanks to Ginette and Patrick and we look forward to welcoming you back to our hotel on your next visit to Kelowna. Sincerely, George

"School shopping in kelowna"

5
Keith B, Salmon Arm 23/04/2018

Awesome hotel in kelowna, close to all amenities, awesome breakfast, coffee in lobby was nice. Pool and hottubs were good, staff have always been good, very helpful. Walking distance to other restaurants and shops

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Keith B, Thank you for taking the time to share your experience at our hotel. We are delighted to hear that you found our hotel to be awesome, our staff to be good and helpful, as well as enjoying the hotel amenities, the complimentary hot and cold breakfast buffet, the pool , and hot tub. We look forward to welcoming you back to our hotel on your next visit to Kelowna. Sincerely, George

"Pleasantly Surprised"

5
shogun025, Edmonton 22/04/2018

Stayed for three nights in April and thoroughly enjoyed our stay. We have stayed in several places in Kelowna over the years and enjoyed this hotel. Our unit in the tower was clean and comfortable. Janet was extremely pleasant at check in and was very helpful with a minor first aid of a cut finger. The complimentary full breakfast was good. During our last night someone pulled a fire alarm however I don't hold it against the hotel when some drunk idiot does this. We plan to come back in the future.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Shogun025, We are delighted to hear that you enjoyed your first time stay at our hotel as you have stayed at several other hotels on your previous visits to Kelowna. I am very pleased that you found your tower room to be clean and comfortable and that you enjoyed our complimentary hot and cold breakfast buffet as well that Janet was very helpful with the minor first aid need and extremely pleasant at check in. I would like to apologize for the inconvenience caused by the fire alarm and especially thank you for your understanding as it was a malicious act which the hotel had no control over. We are looking forward to welcoming you back to our hotel on your next visit to Kelowna. Sincerely, George

"Great Hotel a very pleasant stay"

5
Ted W, Golden, Canada 17/04/2018

Great Location, friendly staff, comfortable rooms and a very pleasant stay. Special mention for Xichun and Sharon, friendly check in and very welcoming, We stayed with our Golden and he was welcomed and we never felt he should not be there, a huge plus for us.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Ted W, We are delighted to hear that you found our hotel to be great, our staff friendly, and our rooms comfortable. I will make sure to share your compliments with Xichun and Sharon for the friendly check in and welcome. We look forward to welcoming you back to our hotel on your next visit to Kelowna. Sincerely, George

"Our 12th Wedding Anniversary "

5
User 16/04/2018

The Executive Jacuzzi Suite was great. We appreciated the fireplace and the fantastic bed. Mary, who did a great job of making us feel welcome, was our go to person????. We liked having the option of having our bikes in secure storage. Many thanks!

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Richard G, Thank you for taking the time to share your 12th wedding anniversary experience at our hotel. I am delighted to hear that Mary did a great job taking care of all your needs to ensure that you have a memorable 12th wedding anniversary. We look forward to welcoming you back to our hotel on your next visit to Kelowna. Sincerely, George

"Hotel of choice"

5
L8432PDglenns, Houston, Canada 14/04/2018

This is my choice of hotels in the Kelowna B.C. The breakfast venue is so bright and a strong resort feeling with a feeling you could also hold a breakfast business meeting. The rooms are always clean and fell 5 Star, Beds are very comfortable, in room coffee is nice when getting ready for the day or to end an evening. I love the elevator security, i think all hotels should follow suit.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for taking the time to share your experience at our hotel. We are delighted to be your hotel of choice in Kelowna. We thank you for your business and loyalty. Our team is proud that you enjoyed your room and that the cleanliness felt as 5 stars as our housekeeping team strives to exceed our guests expectations. We were also pleased to hear that you enjoyed the breakfast area in our bright atrium. We look forward to welcoming you back to your hotel of choice on your next visit to Kelowna. Regards, George

"Feels like Family, Great 2nd home"

5
Marlene K, Summerland, Canada 14/04/2018

When I travel for business, always pick this hotel. They have great friendly staff, comfortable rooms, great location, breakfast bar awesome, lovely grounds, location close to shops, restaurants, attractions. The gym, pool, hot-tub and all the amenities make this our go to place to stay in Kelowna. The wednesday complimentary business cocktail hour a plus. Thanks for making this a great experience for us.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Marlene K, Thank you for taking the time to share your experience at our hotel. We are very pleased and delighted to hear that you find our staff great , our rooms comfortable, our complimentary hot and cold breakfast buffet awesome , our grounds lovely and that you enjoy our fitness center, pool and hot tub as well as our Wednesday corporate reception. We look forward to welcoming you back on your next business travel to Kelowna. Sincerely, George

"No sleep hotel"

1
tieio, Edmonton, Canada 10/04/2018

Chose this highly rated hotel and was very disappointed. Noise around 6:30 every morning woke me and persisted until around 8:30. I am not a light sleeper. Tack on some smaller issues like you Can't order a movie at this hotel and one staff member was rude to us and you have a bad experience overall. A shame since I seem to be a minority on this opinion but this was how it went for my wife and I.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear tieio, Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are sorry that you left the hotel unhappy despite our best efforts to help make your stay more comfortable. We were glad to be able to go out and purchase an adaptor for your iPad so you could watch your selection of movies and stream as requested. We very seldom receive requests for pay per view movies as the majority of our guests travel with their personal devices, this is also why we offer HDMI chords, and now an iPad adaptor for you to have your selection of streaming. We do also offer multiple TV channels for your enjoyment. Again, thank you for letting us know about the noise you experienced on your first night. We were able to follow up with the teams as we discussed, we had also asked for you to inform us if there were any further issues ,we did not hear any reports from you for the remainder of the stay therefore we were lead to believe the rest of your stay was peaceful. We apologize that the noise situation affected your sleep, we would recommend reserving one of our tower rooms on your next stay. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, George

"nice family hotel with breakfast included"

3
mike w, Vancouver, Canada 09/04/2018

Stayed at bw+ for hockey tournament. rooms clean and spacious and kid friendly. A little hard for parents to together, there is a nice area for people to meet with tables and chairs, but since its in a open area and a large space with glass walls on 2 sides, we were constantly asked to lower our voices and no music was allowed. Located on main strip in Kelowna with lots of restaurants and shops within walking distance.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear mike w, Thank you for taking the time to share your experience at our hotel. We are pleased to hear that you enjoyed your stay and found our rooms to be clean, spacious and our hotel to be kids friendly. The atrium you are referring to and enjoyed is also were our complimentary hot and cold breakfast buffet is served. We look forward to welcoming you back to our hotel on your next visit to our wonderful city Kelowna. Sincerely, George

"Great as always"

5
I8830JVgeorges, Castlegar, British Columbia 08/04/2018

Stayed in Kelowna early April on our way to the RV show in Penticton and as usual my wife had booked us into the Best Western. Room was spotless, staff were great, breakfast was really good (watch out for the young baseball teams - they eat a lot) All in all our stay was very relaxing. Thank you

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for taking the time to share your experience at our hotel. We were delighted to hear that you found your room to be spotless , our staff great and our complimentary hot and cold breakfast buffet to be really good. We look forward to welcoming you back on your next visit to Kelowna. Sincerely, George

"Clean, great service, friendly staff a must stay when in Kelowna"

5
G6691GBpatriciar, Prince George 08/04/2018

Our room was very clean, hot breakfast with variety of food that would please anyone from age1 to 100, great service from all the staff from start to finish of our stay. Close to restaurants, shopping and outlets. we felt safe and secure as security guards are seen throughout the building and various times. I would definitely stay again!

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for taking the time to share your experience at our hotel We were extremely pleased to hear that you found your room to be very clean and that you received great service from our hotel team members, as well that you found our complimentary hot and cold breakfast buffet to appeal to all ages from 1 to 100. We look forward to welcoming you back on your next visit to our great city Kelowna. Sincerely, George

"85th birthday"

5
kissjohn, Oliver, Canada 06/04/2018

We were given a beautiful room, very comfy bed, excellent service,chocolate dipped strawberries for the occasion of my 85th birthday. From the time of our arrival throughout our stay, everybody seemed to bend backwards to please us. We recommend this hotel to anybody who needs to stay at a hotel.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Kissjohn, Thank you for taking the time to share your experience at our hotel for your 85th birthday. We were thrilled that you selected to stay at our hotel to celebrate your special 85th birthday. Our team strives to exceed our guests expectations and I am proud to hear that we delivered on this promise by ensuring that you felt special on your 85th birthday celebration. We look forward to welcoming you back to our hotel on your next visit to Kelowna. Sincerely, George

"Excellent staff, clean rooms, great breakfast"

5
User 06/04/2018

Rooms are spacious and very clean, staff were helpful and very friendly. Excellent complementary buffet had omelettes, waffles sausage, more then expected. Went to the gym also very clean and had enough variety to have a good workout. Would stay here again and would highly recommend it to anyone coming to Kelowna

"Alway great"

5
User 06/04/2018

We usually stay at BW in our travels but sometimes not an option. Always good service, great beds, good internet, spacious rooms and awesome customer service. The only negative if I had to pick one is that at this and all hotels in kelowna they don't have registered massage therapists at their spas so you can submit treatments to insurance

"Mini get away"

5
Mariko L, Kamloops, Canada 05/04/2018

Great hotel with good breakfast. Convenient location for shopping. Indoor pool and hot tubs outside are very nice. Many different types of rooms are available. Ours had full kitchen and 2 bed rooms. The room was quiet.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Mariko L, Thank you for sharing your experience at our hotel. We are delighted to hear that you enjoyed your stay at our hotel and found it to be great and in a convenient location . We were also pleased that you found your room to be quiet and our complimentary hot and cold breakfast buffet to be good. We look forward to welcoming you back on your next visit to Kelowna. Sincerely, George

"Great service"

5
Pete P, Nelson, Canada 05/04/2018

I frequently stay in hotels for work and I've been fortunate enough to stay in a lot of Kelowna's top hotels including the delta, coastal, el dorado, coastal, Ramada, sandman and others. My previous stay at the Best Western on Harvey wasn't the greatest. There was a large group above our room and the manager Patrick was outstanding. He gave us another room. This gent goes above and beyond for his customers. He was the reason I stayed there again. The hotel has many highlights like non chlorinated pool, really nice spa, hot tubs, comfortable beds, and the best continental breakfast I've seen in a best western hotel. This trip I stayed in the North Wing of the hotel. These rooms were extremely convenient as they have great access to the pool and hot tubs. Really great night sleep & experience.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Pete P, Thank you for sharing your experience at our hotel. We were extremely pleased to hear that you had a really great night sleep and experience during this stay. I am very proud to hear that Patrick went above and beyond to accommodate your needs as we strive to exceed our guests expectations. We are also delighted to hear that you find our complimentary hot and cold breakfast buffet to be the best you have seen at a Best Western Hotel. We look forward to welcoming you back on your next visit to Kelowna. Sincerely, George

"Relaxing place to stay"

4
Q9744WSandrews, Abbotsford, Canada 03/04/2018

I had an advance registration, it was located immediately and we were given a friendly welcome. The receptionist was efficient at check in explained the facility, and amenity's of the hotel. This hotel provides a great breakfast that is served in large open area. The room was quiet and comfortable.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for taking the time to share your experience at our hotel. We were delighted to hear that you found our front office staff to be efficient and friendly, that your room was comfortable and quiet , we also pleased to hear that you enjoyed our complimentary hot and cold breakfast buffet. We look forward to welcoming you back on your next visit to Kelowna. Sincerely, George

"Great hotel for a great price!"

5
Canad1an_Traveller, Edmonton, Canada 25/03/2018

My friend and I stayed here for 2 nights and everything was great. Clean rooms, big bathroom, comfortable beds, hot tub/swimming pool and our favourite part was the buffet breakfast which was included in our room package. The breakfast offers a wide array of options from hot options like scrambled eggs, bacon/sausage, hash browns, waffle bar, oatmeal to other options like yogurt, fruit, granola and more. Would definitely stay here again.

"Exceeds Expectations !"

5
User 23/03/2018

Front desk staff at check in was so accommodating and sincerely friendly the young gentleman set the tone for the remainder of our stay :) We travel with our dog and I'm always a little worried what our "pet" room may be like. Well it could not have been nicer, clean, spacious, comfortable and quiet. Not a fan of "complimentary breakfasts" but this hotel has raised the bar, lots of choices, hot breakfast buffet as well as fresh fruit, cereals, yogurt ect , bright and tons of seating. Again super friendly with a lovely lady walking through taking time to chat, answer questions, ensuring all the patrons were happy. Definitely recommend and we will be coming back :)

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Dave R, Thank you for taking the time to share your experience at our hotel, we were delighted to hear that our hotel team members exceeded your expectations and that you found our pet room to be nice, clean, spacious and comfortable. We were also pleased to hear that you enjoyed our complimentary full hot & cold breakfast buffet. We look forward to welcoming you back to our hotel on your next visit to Kelowna. Sincerely, George

"Would definitely stay here again!"

5
_proderick1, Prince George, Canada 21/03/2018

We had great service from the time we checked in till we checked out. This place is quiet, safe and secure as security personnel walks around on a continuous bases. The rooms are very clean! We had a balcony which allowed us to enjoy the fresh air! The breakfast was accommodated to all ages as we had our granddaughters (aged 15 & 4) & they were very happy with food! Walking distance to restaurants & shopping!!

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear proderick1, Thank you for taking the time to share your experience at our hotel. We were pleased to hear that you found our rooms to be very clean and that you and your granddaughters enjoyed our full hot & cold breakfast buffet. Our hotel is indeed well situated with several restaurants and shopping within walking distance. We look forward to welcoming you back on your next visit to Kelowna. Sincerely, George

"Great stay as always"

5
User 20/03/2018

Right from the first call to book our room to the moment we left the hotel we were pleased. This hotel really has everything. Great rooms, great beds, great facility. We always stay at this location whenever we are in Kelowna.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Lauri L, Thank you for taking the time to share your experience at our hotel. We were delighted to hear that you enjoyed your stay and found our rooms , beds, and hotel facility to be great. We look forward to welcoming you back on your next visit to Kelowna. Regards, George

"Great central hotel"

4
shirl3y2018, Prince George, Canada 20/03/2018

Busy large hotel with lots of breakfast choices and room to eat without being squished in a meeting room. Rooms were clean and most of the staff had smiles and were prompt to serve us. Excellent if travelling in groups or with a team. The pub next door has decent pub food and it's a reasonable walk to chain restaurants if that's your thing. Would also recommend Rusty's pub which is about 10 minutes to walk to. Great food with billiards dart boards and dance floor.

"Wonderful"

4
Mvavbitt, Burnaby, Canada 07/03/2018

This is a good hotel! No hesitation on recommending or staying here again! Nice rooms, great attentive and helpful staff. Looking forward to staying here again - but this time for pleasure. I wish I would have brought my swim trunks - the pool and hot tubs (yes tubs - they have 2!) looked very inviting! Breakfast was standard fair for Best Western - just what was needed.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Mvavbitt, Thank you for taking the time to share your experience at our hotel. We were delighted to hear that you enjoyed your stay and that you found our rooms to be nice as well as our staff to be great and attentive. we hope that you will bring swim suit on your next visit to take advantage of our heated mineral indoor pool and our two exterior hot tubs. We look forward to welcoming you back to our hotel on your next visit to Kelowna. Best Regards, George

"Thumbs up!"

5
User 05/03/2018

Thumbs up! Was here for a business trip and this is our first stop. Good choice for the rest of our trip/cities to visit. Very clean! Very well maintained. Well recommended. I'm definitely coming back even for a vacation.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Alexiv V, Thank you for taking the time to share your experience . We are delighted to hear that you enjoyed your stay and found our hotel to be clean and well maintained. We look forward to welcoming you back to our hotel on your next visit to Kelowna. Best regards, George

"Wonderful stay"

5
LLHH, Vancouver 03/03/2018

Booked in for several nights. As always, a very comfortable stay. Great beds and modern well maintained hotel. Great fitness area. Excellent staff. Love the included breakfast. They had a corporate welcome mixer which was very good. Nice to talk to the management staff and other business people staying at the hotel. Very well organized. Great place too stay.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear LLHH, Thank you for taking the time to share your experience at our hotel. We were delighted to hear that you enjoyed your stay and found our hotel to be modern ,well maintained and that you loved our complimentary hot and cold breakfast buffet. We were especially pleased to hear that you found our staff to be excellent and that you enjoyed our corporate welcome mixer hosted by our management team. Sincerely, George

"Great staff, well maintained facility, and excellent value."

5
183randalb, Seattle 26/02/2018

The staff, particularly Patrick at the front desk, were warm and welcoming, and very efficient. My family opted to modify our travel plans, to make another night stay at your hotel. The pool and hot tubs are particularly well done (and appreciated by my daughter.) I travel quite a bit for my job, and sample a great variety of hotels. What the staff are doing there at the Kelowna Best Western should be applauded. I wish I had the same level of courtesy, and effort at all the places I stay. We will be happy to return to this hotel.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear 183randalb, Thank you for taking the time to share your experience at our hotel. We were delighted to hear that you enjoyed your stay especially that the family opted to extend for another night and that your daughter enjoyed our heated mineral indoor pool and our outdoor hot tubs. We are proud to hear that you found Patrick as well as the hotel staff to be warm and welcoming. We look forward to welcoming your family back on your next visit to Kelowna. Best Regards, George

"Good Stay"

4
Suzanne C, San Francisco, United States 25/02/2018

We stayed in Kelowna for a night before heading to Big White. The shuttle company for the hotel was convenient. The room was as pictured. The breakfast was average. The staff was super friendly and courteous.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Suzanne C, Thank you for sharing your experience at our hotel. We were very pleased to hear that you enjoyed your room and that you found our staff to be super friendly and courteous. We pride ourselves on exceeding our guests expectation and we were disappointed to hear that you felt the breakfast was average as we usually receive many compliments on our complimentary full hot and cold breakfast buffet.We look forward to welcoming you back on your next visit to Kelowna. Sincerely, George

"Great location"

5
ozart, Canada 24/02/2018

The only criticism we have is that we forgot to bring along our bathing suits, the pool and hot tubs looked very inviting! The room was clean and very nicely decorated, the bed very comfortable. The full buffet breakfast was excellent. Best of all it is so central, any shopping or business to be taken care of is within walking or a short drive. We will be back.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear ozart, Thank you for taking the time to share your experience. We were delighted to hear that you enjoyed your stay at our hotel and that you found your room to be clean, nicely decorated and the bed very comfortable. We were also glad to hear that you found our full hot & cold breakfast buffet to be excellent. We look forward to welcoming you back during your next visit to Kelowna. Best Regards, George

"Best Western Kelowna"

4
gregdY4887MP, kamloops 21/02/2018

Very good service, clean roomy rooms and good breakfast. Friendly front desk staff, this Best Western is in a very good location. It is close to shopping and the highway and is very easy to find. Really really enjoyed my stay there.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear gregdY4887MP, Thank you for taking the time to share your experience at our hotel. We are delighted to hear that you found your room to be clean and that our team provided good service as well as a good breakfast. Our team strives to exceed our guests expectations and we are pleased that you really really enjoyed your stay. We look forward to welcoming you back on your next visit to Kelowna. Best Regards, George

"I get a feeling that this place is pretty consistent."

5
Dana B, Calgary, Canada 15/02/2018

I read the reviews before visiting this hotel and they are pretty consistent with my impression of the place. The ladies that work at the front desk are very friendly and knowledgeable. They made a good impression on me right from the start. The room was clean and big, I really don't have any negative things to post. The bed was big and comfortable. The room was really quiet, except for some mechanical noises when the heating/cooling kicked in. I would also suggest that you request a second floor room if you don't want to hear people in the room above you walking around. It wasn't very annoying though, just something to consider. What I really appreciated is that there is a pub attached to the property, which is very nice after a long day of driving. Also, breakfast is included with your stay, and it was pretty good. The selection included cereal, porridge, eggs, sausage, waffles, yogurt and other stuff. Oh, and they offer 'to go' cups with their coffee. Awesome!! I would recommend this hotel and will stay here again if I come back to Kelowna!

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Dana B, Thank you for taking the time to share your experience at our hotel. We were delighted to hear that we met your expectations based our previous guests reviews and that you found our front desk team members to be friendly and knowledgeable. We appreciate your constructive feedback regarding some occasional mechanical noise in your room and we were glad that you enjoyed our 97Street Pub as well as our complimentary full hot and cold breakfast buffet. We look forward to welcoming you back on your next visit to Kelowna. Best Regards, George

"Beautifully maintained and very comfortable"

5
Cherbal, Penticton, Canada 14/02/2018

This Best Western location is the best I have stayed in within North America. It is clean, attractive, a pub and a restaurant, a fitness centre and a pool. Long term parking is available at a reasonable rate, and is subsidized, based on the number of nights stayed in this hotel. It is also located close to a major shopping mall and an international airport. Staff is professional, courteous and helpful. Definitely a great place to stay.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Cherbal, Thank you for taking the time to share your experience at our hotel. We were extremely pleased and proud to hear that you found our hotel to be the best hotel within North America, and that you found our hotel to be clean and attractive. I was delighted to hear that our team members were professional, courteous and helpful as we continuously strive to exceed our guests expectations. We look forward to welcoming you back on your next visit to Kelowna. Best Regards, George

"Kelowna Stop Over"

4
Bill C, Sydney, Australia 11/02/2018

We chose the Best Western Plus because of its relatively short distance to the airport and because it had a pub attached. Our room was quite large with two queen beds, it was very quiet during the night with no noise from the highway and the food and drinks at the pub attached were very good. Breakfast was a good buffet with plenty to choose from and overall the stay was very good value for money. We would not hesitate to stay their again in the future.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Bill C, Thank you for taking the time to share your experience at our hotel. We were delighted to hear that you enjoyed your stay at our hotel as well as our full hot breakfast buffet. We look forward to welcoming you back on your next visit to Kelowna. Sincerely, George

"Room Rate Games"

1
Sid473, Toronto, Canada 10/02/2018

Watch your room rate when you book i was part of a group of 5. 3 members booked after me 4/5 got the same rate I got suckered. paid the most. got the room in the oldest ppart of hotel that is left over from 30 years ago Its not pleasant. dont let it happen to you

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Sid473, Thank you for taking the time to share your experience at our hotel. We are disappointed to hear that you felt unhappy about the difference in rate with some of your group members.When your reservation was made the rate which was quoted and accepted by yourself was the best flexible rate however some of your group members were CAA members and took advantage of the special Best Western CAA rate and unfortunately as you were not a CAA member you weren't able to take advantage of this special rate. Our front office team practices rate integrity and our reservation policies are within the Best Western and hotel industry standards. We are disappointed to hear that you didn't like the location of your room as we consistently receive compliments about the appearance and design of our guest rooms and hotel. We hope that you will give our hotel another opportunity the next time your travels brings you to Kelowna. Sincerely, George

"Best Western "

4
tairent2018, Coral Cove, Australia 07/02/2018

We only stayed one night, however I would definitely stay again. It is walking distance to ski shops, grocery store and next door to the greyhound bus depot which is a collection point for Big White ski resort. It was clean and quiet, and the FREE breakfast was amazing. Oh, and plenty of eating options as well.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for taking the time to share your experience at our hotel. We were delighted to hear that you enjoyed your stay and that you found our hotel to be in a good location. We were also pleased to hear that your room was clean and quiet and that you found our full complimentary hot breakfast buffet to be amazing. We look forward to welcoming you back to our hotel on your next visit to Kelowna. Sincerely, George

"Very clean rooms and hot continental breakfast!"

4
User 23/01/2018

We enjoyed our stay here very much. We only stayed one night and were very satisfied with everything. The rooms were very clean and the beds were very comfortable. Also, our room had a Keurig machine! Yum! There's also a restaurant and a pub that is connected to the hotel. Close to all shopping areas as well

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for sharing your experience at our hotel. We were delighted to hear that you found your room very clean and the beds comfortable. We are also pleased that you enjoyed your in room Keurig coffee machine and our 97th Street Pub. We look forward to welcoming you back to our hotel on your next visit to Kelowna. Best regards, George

"Great stay. I'd come back for sure"

4
User 21/01/2018

The hotel was affordable and clean. The room was modern with a 1 bedroom suite, kitchen and comfortable. The pool was a good size and the fitness centre was good too. Breakfast included sealed the deal. Staff also very accommodating.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Dear Fliberty G, We are delighted to hear that you found your room clean, modern and comfortable. We are glad that you experienced our great pool ,fitness centre and our fabulous full hot breakfast buffet. We are fortunate to have great staff and we look forward to welcoming you back to our hotel on your next visit to Kelowna. Best Regards, George

"Large hotel with a small hotel feel."

5
rosaliew504, Maple Ridge, Canada 19/01/2018

Beautiful room. Great staff. I arrived very late due to airline issues and was provided with a snack pack to keep me going! This was an Airmiles reservation, which usually gets you a lower level room, but not this time! Would recommend to all, and we may use it later in the year for an upcoming conference. The facility is expansive, but the boardrooms look easy to use. My only complaint is the one I have for almost every hotel out there....for heaven's sake invest in adult sized toilets! Why hotels install toilets meant for kindergarten children is beyond me. I have arthritis in my knees which makes gettin on and off an issue.

George M, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for taking the time to share your experience at our hotel. We are delighted to hear that you found your room beautiful and our staff to be great. We look forward to welcoming you back later this year and please let us know if our meeting and events manager Sarah Hertz can assist you with your upcoming conference, she can be reached at 250-979-6920. Sincerely, George Marine

"Comfortable Stay"

5
Katelyn2727, Kamloops, Canada 14/01/2018

This is my third time staying at this hotel, all three times have been great! We stayed in the tower on the top floor, it had a nice view with large windows. The room was clean and the beds were comfortable. The staff were very friendly and the buffet breakfast was great! We are from BC and this is where we stay on our shopping trips to Kelowna!

Jessica H, Director of Sales at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for taking the time to provide feedback on the Best Western Plus Kelowna Hotel and Suites. That is great to hear that you have had such good experiences with our hotel and it has become your preferred place to stay while in Kelowna! Thank you for your compliments on our staff and Hot Deluxe Breakfast, I am glad you had the opportunity to enjoy. We look forward to welcoming you back on your next stay. Regards, Jessica Heitman, Director of Sales Best Western Plus Kelowna Hotel and Suites

"Best New Stay in Kelowna"

5
Charles H, Burnaby, Canada 07/01/2018

Im a Platinum member and have enjoyed many Best Westerns around the world... Kelowna was exceptional. Clerk Friday night was amazing - very engaged and service oriented, cordial and funny and quick witted. He went out of his way to help us feel welcome and taken care of. It is a busy location with plenty of close by ammenities... so be prepared to wait in line - would have been my only peeve... I was in a hurry in the morning for an appointment, and I like to leave with a receipt in my hand... but it was too busy... other than that... it was not built as a hotel originally... and is a bit unusual looking from the outside... but dont let that fool you... its a great value and not your average Best Western!.

Jessica H, Director of Sales at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for taking the time to provide feedback. I am glad to see that you enjoyed your overall stay at the Best Western Plus Kelowna Hotel and Suites. We are humbled by your compliments and appreciate that as a Platinum member who stays in Best Westerns worldwide you found our location to be so exceptional! Our hotel is unique in its layout, which contributes to our urban resort feel. I am sorry to hear that check out took longer than usual due to a line. We will continue to strive to provide quick and efficient check outs. We look forward to welcoming you back the next time you need accommodation in Kelowna. Regards, Jessica Heitman, Director of Sales Best Western Plus Kelowna Hotel and Suites

"Great stay in Kelowna New Year's Eve"

5
Natalie G, Sexsmith 02/01/2018

The hotel was excellent, good service, and had Tesla taxis, which we made use of, being New Year's Eve. The hotel recommended Raudz' Restaurant, for dinner, which was truly excellent. The only thing I would change, would be to have a room away from the elevator.

Jessica H, Director of Sales at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for your comments. It is great to hear that you had such an excellent stay with us when celebrating the new year! I am glad that you had a chance to try out the Tesla Taxi service and enjoyed your dinner recommendations. With 18 different room options and a variety of locations around our property, we are sure to have a room option to your liking to try out on your next stay. We look forward to the opportunity to welcome you back in the future. Regards, Jessica Heitman, Director of Sales Best Western Plus Kelowna Hotel and Suites

"Perfect hotel!!!"

5
Sergio L, Lethbridge, Canada 02/01/2018

This hotel is perfect, elegant, and comfortable. The rooms are spacious and well equipped with all you need. The swimming pool is nice with two hot tub outside. However, the sauna was under construction. The breakfast was great, a lot of space to sit, and a lot of items to chose from. There is a restaurant/bar onsite with very good food, excellent choices. Totally a nice place to stay here for a few days.

Jessica H, Director of Sales at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for taking the time to provide feedback on the Best Western Plus Kelowna Hotel and Suites. We are glad to see that you had such an enjoyable stay with us and appreciate your compliments! That is great that you had a chance to enjoy our indoor mineral pool and outdoor hot tubs. Our hot breakfast buffet offers a variety of choices to ensure each guest leaves feeling satisfied. We will look forward to welcoming you back on your next stay. Regards, Jessica Heitman, Director of Sales Best Western Plus Kelowna Hotel and Suites

"Bad situation from Westjet made good by best western"

5
853britneyd, Kelowna, Canada 31/12/2017

We got stuck in Kelowna because Westjet canceled our flight. I had the worst experience with Westjet but Best Western help make us comfortable and were so helpful. I would recommend staying here to anyone

Jessica H, Director of Sales at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for taking the time to provide feedback on the Best Western Plus Kelowna Hotel and Suites. I am sorry to hear that you had the misfortune of a cancelled flight. We are happy to of assisted you during this time and ensured a comfortable stay. We are humbled to know you had such a good experience that you would recommend us to others. We look forward to the opportunity to welcome you back in the future. Regards, Jessica Heitman, Director of Sales Best Western Plus Kelowna Hotel and Suite

"Rewards customers deserve better"

3
130clintont, Vancouver, Canada 28/12/2017

Had to negotiate a better rate because Trip advisor offered a better price. Only until I showed what was offered online did i get a better rate. The renovated room was nice, carpet removed and vinyl plank flooring used. The heating was in adequate and the fan ran all night and was loud. I have had better stays at this location.

Jessica H, Director of Sales at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for taking the time to provide feedback on our property. I am glad to see that we honored our Best Western Lowest Rate Guaranteed Policy and matched or bettered the lowest rate found online within the eligible booking parameters. I am sorry to hear that there was some challenges with the heating in the room and noise with the fan. We try our best to foresee any potential issues prior to arrival, however if something unexpected does arise, our Guest Services team is available 24 hours to assist. I am pleased to see that overall you enjoyed the room and its updated features! We look forward to the opportunity to welcome you back in the future. Regards, Jessica Heitman, Director of Sales Best Western Plus Kelowna Hotel and Suites

"Magnificent"

5
Raeg-luvtravellin, Alberta, Canada 23/12/2017

I cannot say enough about this property.Upon arrival Mary at the front desk was exceptional,courteous,professional,friendly a charming younglady.Thankyou Mary.The Asst Mgr Mark was also incredible, Thanks Mark.Comp. Breakfast was pretty good, and the food and drink at the 97 St Pub and Grill was Great. Accomadation was very,very clean,(hats off to the cleaning staff),bed comfortable.Could not ask for more .Excellent Stay.Honestly the best for my wife and I for sometime.And the last 2 years we have wintered for 6 months at a 5 star resort, they could learn something from the TEAM at BW Plus Kelowna BC. THANKYOU AGAIN>SEE YOU AGAIN>

Jessica H, Director of Sales at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for taking the time to provide feedback on the Best Western Plus Kelowna Hotel and Suites. That is wonderful to hear that you had such a great experience with us. The warm comments towards our staff members are very much appreciated and will be shared with the team! I am glad to hear that you had a chance to enjoy our Hot Deluxe Breakfast and some food and drink at our 97 Street Pub as well as found the rooms to be cleaned to perfection. We are humbled by your compliments and will certainly continue to offer this level of service to all guests we have the pleasure of welcoming to our property. We look forward to welcoming you back in the future. Regards, Jessica Heitman, Director of Sales Best Western Plus Kelowna Hotel and Suites

"Customer Service Extraordinaire"

5
Lou B, Kelowna, Canada 22/12/2017

We locals need a room now and again. The Best Western Plus Hotel has the Amenities and the service we need for that break. Thank you for your kind attention to our needs. Lovely breakfast. The indoor pool is large and beautifully designed. Cheers!

Jessica H, Director of Sales at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for providing feedback on our property. We are humbled to hear that we are your hotel of choice when having a staycation in the Kelowna. Thank you for your warm comments regarding our customer service and facilities. We strive to ensure each guest receives only the best experience at our property! We look forward to welcoming you back in the future. Regards, Jessica Heitman, Director of Sales Best Western Plus Kelowna Hotel and Suites

"Ease and Comfort"

5
User 20/12/2017

Always try and stay at the BW Plus in Kelowna for the location which gives easy access to all of Kelowna and the airport; the comfort and cleanliness of the room; breakfast is always good and the pub next door is close and offers beer and food. What more could you want?

Jessica H, Director of Sales at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for taking the time to provide feedback on the Best Western Plus Kelowna Hotel and Suites. I am pleased to hear that you found our location to be in a convenient location to the airport and our rooms clean and comfortable. Thank you for your compliments on our breakfast and pub offerings. We hope that we will have the opportunity to welcome you back in the future. Regards, Jessica Heitman, Director of Sales Best Western Plus Kelowna Hotel and Suites

"Check in fast and friengly"

5
REGINALD L, KAMLOOPS 18/12/2017

Check in handled very quickly and efficient. We had a ground floor room with a king bed. Room clean and everything neat and orderly. New bathroom. Coffee maker and kettle, iron and board, dressing gowns, slippers. Very clean. Quiet. Excellent hot breakfast. Large inner grass courtyard with hot tubs and BBQ equipment. Hotel has an indoor pool as well.

Jessica H, Director of Sales at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for taking the time to provide feedback on the Best Western Plus Kelowna Hotel and Suites. I am glad to see that your check in was handled quick and efficiently. It is wonderful to hear that you enjoyed the King room selected and found it neat a orderly. Our housekeeping team takes great care to ensure our rooms are cleaned to perfection and ready for your arrival. I am pleased to see that you also had the opportunity to enjoy some of our in room features and hotel amenities during your stay. We will look forward to the opportunity to welcome you back in the future. Regards, Jessica Heitman, Director of Sales Best Western Plus Kelowna Hotel and Suites

"Lovely Stay"

4
User 16/12/2017

I find the BWPlus hotels to be convenient, very clean, comfortable, and ther staff have always been helpful. I know I am going to enjoy a good breakfast that is well laid out. in the morning and I appreciate the later check-out time. I have used these hotels for business trips and also for an extended vacation with my wife. Never disappointed

Jessica H, Director of Sales at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for providing feedback on our property! I am glad to see that you enjoyed your overall stay with us. Thank you for the warm comments regarding our property and staff. We always strive to deliver the best service. We look forward to the opportunity to welcome you back the next time you should need accommodation in Kelowna. Sincerely, Jessica Heitman, Director of Sales Best Western Plus Kelowna Hotel and Suites

"Excellent transit experience"

5
Wanda T, British Columbia, Canada 15/12/2017

A perfect place to stay if you are flying in/out of Kelowna. Provide a very nice free shuttle service and parking at a much more reasonable rate than at the airport. The hotel is quiet, clean and has the most comfortable beds! We will plan to stay here again any time we are flying.

Jessica H, Director of Sales at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for taking the time to provide feedback on the Best Western Plus Kelowna Hotel and Suites. I am glad to see that you found our hotel to be of a convenient location for flying in and out of Kelowna. That is great that you were able to take advantage of our park and fly program and complimentary airport shuttle. I am pleased to see that you found our hotel to be clean, quiet and comfortable. We will look forward to welcoming you back in the future. Regards, Jessica Heitman, Director of Sales Best Western Plus Kelowna Hotel and Suites

"Excellence in Kelowna BC"

5
davidkN2432RG, Vernon, Canada 12/12/2017

We had an excellent room on the eighth floor. The hotel is not far from the local airport and the downtown Kelowna, BC, Canada amenities. The room, like the staff members, was warm, friendly and efficient. There was even a nice fireplace and the room price included breakfast.

Jessica H, Director of Sales at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for taking the time to provide feedback on the Best Western Plus Kelowna Hotel and Suites. I am glad to see that you had such an exceptional experience during this stay and enjoyed the room that you selected. That is great to hear that you found our location to be in convenient location to the airport and downtown area. Thank you for your warm comments regarding our staff, I will make sure to pass along the compliments. We look forward to the opportunity to welcome you back the next time you need accommodation in Kelowna. Regards, Jessica Heitman, Director of Sales Best Western Plus Kelowna Hotel and Suites

"location, Value, and great included breakfast"

4
roadkilt, Victoria 10/12/2017

If you are arriving from the airport save yourself a $25 cab ride and get the free shuttle, and enjoy the included breakfast. Eggs, nice bacon, fresh waffles, oatmeal, fruit, yogurt and baking, good coffee and a bright room with lots of tables. Rooms are simple and clean with coffee, mini fridge, free wifi and comfortable beds. Pool seemed popular but didnt use it. Simple straight forward value, for accommodation its a good bet. Pub next door fairly basic but adequate for light meal and a drink.

Jessica H, Director of Sales at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for taking the time to provide feedback on the Best Western Plus Kelowna Hotel and Suites. I am glad to see that you found our property to be of good value and enjoyed your overall stay with us. That is great to hear that you took advantage of our complimentary shuttle from the airport and had the opportunity to enjoy our hot deluxe breakfast in the morning. I am happy to see that you found our rooms to be clean and included useful amenities and features. I hope that you will consider staying with us again should you need accommodation in Kelowna in the future. Regards, Jessica Heitman, Director of Sales Best Western Plus Kelowna Hotel and Suites

"It looks nice but...."

3
amc5853, Kamloops 06/12/2017

We stayed Black Friday night. The property looks good, has some nice features but misses badly on a couple of points. The queen size beds (no kings available) seem to be smaller than other queen beds I've slept in. Maybe it's just an illusion, maybe it's just me (but my wife came up with the same observation). The other glaring issue is the total lack of sound deadening between the hallway and the room. The gap under the door lets all the hallway noise into the room. Even two people talking quietly while walking down the hall could be heard very clearly from inside the room. Last issue - the buffet style breakfast included with the room was quite disappointing. The powered eggs were awful and the staff were not able to keep up with the demand. If there is a next time, I'll skip the free breakfast and pay for something I might enjoy.

Jessica H, Director of Sales at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for taking the time to provide feedback on the Best Western Plus Kelowna Hotel and Suites. I am glad to see that you found our property overall to have a good appearance. I am sorry to hear that we did not have a King bed as your preference. Our queen bedrooms have traditional queen sized mattresses. There can be slight variation on measurements depending on the brand and manufacture should you be comparing to something you may have experienced in the past. Thank you for bringing to our attention that there is an area to address with the gap between the door. I apologize that this contributed to a noisier that usual stay. Perhaps we can have a further conversation regarding the details of this and address further. If you would like to reach out to the hotel directly regarding this Guest Services are available 24 hours a day. We strive to ensure our Hot Deluxe Breakfast is kept full and with the best quality product. I am sorry that on this particular stay we did not deliver our best. We take all feedback seriously and will take your comments into consideration to enhance our services and offerings for future stays. We hope that you will consider staying with the Best Western Plus Kelowna Hotel and Suites the next time you may need accommodation in Kelowna. Regards, Jessica Heitman, Director of Sales Best Western Plus Kelowna Hotel and Suites

"Travelling to Kelowna"

5
RayT1266, Delta, Canada 06/12/2017

Hotel is close to everything. The staff was excellent. My room was ready at 9:30 AM so I was able to work in my room. A definite surprise when it was ready that early even though I requested early check in. The gym was well equipped and tons of choices at the hot breakfast buffet.

Jessica H, Director of Sales at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for taking the time to provide feedback on the Best Western Plus Kelowna Hotel and Suites. I am glad to see that you enjoyed your overall stay with us. Thank you for your compliments towards our staff. We will always try our best to accommodate any special requests and early check ins when possible. I am glad to see that you had a chance to take advantage of our on site facilities such as our fitness center and found our hot deluxe breakfast to have a variety of options to your liking. We hope that you will consider staying with us again the next time you need accommodation in Kelowna. Regards, Jessica Heitman, Director of Sales Best Western Plus Kelowna Hotel and Suites

"good warm breakfast, good looking rooms...but very noisy"

3
X3547ANchantalc, PENTICTON, Canada 04/12/2017

Took a while to get checked in, the young staff were friendly...too much talking about themselves. Excellent breakfast, very clean room, well equipped. Unfortunately, all the 2 story rooms around the court yard are VERY noisy....if you have someone above you.

Jessica H, Director of Sales at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for taking the time to provide feedback on the Best Western Plus Kelowna Hotel and Suites. I am glad to see that you found our staff to be friendly. We will make sure to address with them your suggestions for improvement as well. I am pleased to see that you had a chance to enjoy our complimentary hot deluxe breakfast and found our rooms to be very clean and well equipped. I am sorry to hear that the room above you was noisy during this stay. We have our Guest Services team available 24 hours to assist and enforce our hotel quiet time policies if needed. We look forward to the opportunity to welcome you back in the future the next time you need accommodation in Kelowna. Regards, Jessica Heitman, Director of Sales Best Western Plus Kelowna Hotel and Suites

"Great Stay!"

5
Stewart M, Morden, Canada 03/12/2017

Spent 4 nights and had a wonderful time. Great accommodations, comfortable bed, good breakfast. This place has a beautiful courtyard and suites with a full kitchen. Very friendly place to stay in Kelowna.

"Will stay at hotel in future"

4
leaht305, one hundred mile, Canada 03/12/2017

Very accommodating , helpful, amazing breakfast, and comfortable rooms. Top notch accommodation for pets! This is much appreciated and please continue this as great pet owners really do appreciate this.

"Excellent Stay"

5
843dank, Kelowna 28/11/2017

Great Staff and facilities. Restaurant is OK, but lots of nearby alternative places to eat. Central location close to shopping. Had one small issue with restaurant / pub food, but was well compensated by hotel staff for the inconvenience.

"Great Stay"

5
Brenda J, Revelstoke, Canada 26/11/2017

A great place to stay. Very clean rooms, quiet rooms even being so close to the highway. Lovely rooms and decor. Great beds to sleep in. Pool and spa very relaxing and not busy. Excellent breakfast in the mornings. Free Globe newspaper downstairs. Just a great central location to stay. Our only motel when travelling. Check it out - you won't be disappointed. Last stay was free from our points...

Jessica H, Director of Sales at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for taking the time to provide such warm feedback on our property! We are humbled to hear that we are your hotel of choice when travelling. I am glad to see that you had the opportunity to relax and enjoy some of our onsite amenities and features such as our Indoor Mineral Pool and Outdoor Hot Tubs, Hot Deluxe Breakfast and Customized Mattresses. Our housekeeping team takes great care to ensure our rooms are of immaculate condition. I will make sure to pass along you compliments. We will look forward to the opportunity to welcome you back on your next visit. Regards, Jessica Heitman, Director of Sales Best Western Plus Kelowna Hotel and Suites

"good value"

5
Glenn H, Trail 22/11/2017

Friendly staff from check in to check out Clean and affordable, comfortable beds and amenities. Breakfast was hot and full type not just muffins and coffee or juice. Location is between airport and downtown

Jessica H, Director of Sales at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Kelowna Hotel and Suites! I am glad to see that you enjoyed your overall stay with us. We appreciate your compliments on our friendly staff. That is great to see that you found our beds comfortable and amenities of good value. Our Hot Deluxe Breakfast has an array of items to ensure each guest can customize their breakfast to their liking. I am pleased that you enjoyed this added benefit. We will hope to see you again in the future. Regards, Jessica Heitman, Director of Sales Best Western Plus Kelowna Hotel and Suites

"EXCELLENT SERVICE"

5
spencerc222, Keremeos BC, Canada 22/11/2017

The best western in Kelowna is extremely clean and have very kind and helpful staff who go above and beyond to ensure your stay is enjoyable !!!! The room was better than we expected. It had a lovely sitting area a small kitchenette and a private bedroom with a patio door into the courtyard. the pool and gym are great and the breakfast was hot and fresh ! Highly recommend staying at this hotel !

Jessica H, Director of Sales at Best Western Plus Kelowna Hotel & Suites, responded to this review
That is great to hear that you had such an enjoyable stay at our property! We appreciate you taking the time to explain what made your stay so exceptional. Thank you for your warm comments towards our staff, I will make sure to pass along the compliments. We always strive to ensure that only the best service and amenities are delivered to our guests. I am glad to see that you found our Kitchenette Suites to be better than expected! With 18 different rooms types on property we are almost certain to have something suited to each Guest's individual preference. We will look forward to the opportunity to welcome you back to the Best Western Plus Kelowna Hotel and Suites. Sincerely, Jessica Heitman, Director of Sales Best Western Plus Kelowna Hotel and Suites

"Great Hotel"

5
sharonmrsh, Penticton, BC, Canada 21/11/2017

We stayed at this hotel based on a recommendation from friends & also we were travelling with a pet which this hotel accepted. We were travelling to the airport extremely early in the AM & needed to know if their shuttle would get us there in time, and would they accept the pet on the shuttle. The staff took the time to check with the shuttle and called me back with all the info - how nice was that!! All was good & we arrived at the airport in plenty of time. We have stayed at this hotel before, & know the breakfast is fantastic. However, due to our departure time, we couldn't have brekkie this trip.

Jessica H, Director of Sales at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for taking the time to provide feedback on the Best Western Plus Kelowna Hotel and Suites! We always strive to provide the best service for all of our guests. I am glad to see that our team took the time to inquire about the shuttle on your behalf and got you the information that you needed to travel with your pet! That is great to hear that you have had to opportunity to enjoy our Hot Deluxe Breakfast in the past. Should you find yourself with another early morning departure when staying with us in the future, I invite you to try out our breakfast to go bags offered at the Front Desk. We look forward to the opportunity to welcome you and pet back to our property in the future! Regards, Jessica Heitman, Director of Sales Best Western Plus Kelowna Hotel and Suites

"You might want to live here"

5
Rita D, Kootenays, Canada 20/11/2017

Pool, hot tub, fitness centre well maintained and clean. The free breakfast was a smorgasbord . The staff are friendly and gave me helpful information. The room was comfortable and clean. I could move in.

Jessica H, Director of Sales at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for providing feedback on our property. That is great to hear that you enjoyed your stay so much to consider us a home away from home. I am glad to see that you had a chance to enjoy our hotel amenities such as our Indoor Mineral Pool, Outdoor Hot Tub and Fitness Center. We try our best to offer a wide variety of selection within our complimentary Hot Deluxe Breakfast. It is great to hear that you found something to your liking. Thank you for the warm comments regarding our staff. I will make sure to pass along the compliments! Sincerely, Jessica Heitman, Director of Sales Best Western Plus Kelowna Hotel and Suites

"GREAT HOTEL IF YOU HAVE A PET!!"

4
Barb Z, Grand Forks, Canada 18/11/2017

When we checked in and they asked about our pet, we were immediately given a goodie bag for the dog. It had treats, a new ball and of course, baggies for cleanup. The room was very modern and looked much better than many non-pet rooms that we have stayed in. It was very quiet and access for taking your pet our was very easy. Just open your sliding glass patio door!

Jessica H, Director of Sales at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for your feedback. As a pet friendly property we strive to provide an exceptional experience for both owners and their fur babies! I am glad to see that you found our pet friendly room to be fresh and modern with quick and convenient access to the outdoors! Sincerely, Jessica Heitman, Director of Sales Best Western Plus Kelowna Hotel and Suites

"awesome place"

5
shaunmK2665BC, Kamloops, Canada 16/11/2017

Its a very comfortable hotel and is close to lots of restaurants and store. The internet was good, the Breakfast is good, the pool area and hot tubs are clean. The staff is helpful and friendly. Hope this helps

"Unexpected Experience at Check in"

3
Lawrie P, Richmond, Canada 15/11/2017

I returned to this hotel because of my very positive experiences in the past. I certainly did not expect to be treated as a "stranger in the night". The hotel met the usual high standards regarding accommodation and services but the check in experience was unexpected and unwelcoming and not up to usual standards.

"excellent hotel"

5
kellytI8568WE, Westlock, Canada 13/11/2017

We were stranded in Kelowna because of a snow storm. We booked this hotel as in was in a good location and offered a great value for the price. We were extremely impressed with the amenities for the price as well. The staff was extremely helpful extended our check out time by 2 hours at no charge.

"Lovely Room, Great Staff, Good Location"

5
TMLB, Salmon Arm, Canada 11/11/2017

There's not much not to like about this Best Western. In fact, I can't think of anything that I would say needed improvement. The room was large, clean and quiet. The staff polite and helpful. The location was very good. Only 10 minutes to the airport by car. Shopping and restaurants are within walking distance. The breakfast was good with lots of hot items to choose from. And the eating area is quite large so you don't feel crammed in like at some hotels. Would I stay again? Yes.

"Last minute rescue"

4
Jenn H, Hong Kong 11/11/2017

Got stuck in Kelowna because of a snowstorm, so had to get a room for the night. Desk staff were very lovely and upgraded me to a suite when they heard I was having a bad day. The room was comfortable. The little sitting room in the suite would have been more comfy if it had had a sofa instead of two chairs.

"Great place, great location"

5
187rond, Cochrane, Canada 08/11/2017

Great place to stay in Kelowna. Centrally located and close by to any of the amenities you really need. Staff is great, breakfast is not your typical toast and yogurt, although they are available. Should be no way to come away hungry!

"Winery Weekend"

5
User 07/11/2017

Shopping weekend in Kelowna, the Best Western Hotel was an excellent choice of Hotels, service staff were very good, the desk clerk, (Irish) was a treat to deal with and was extremely knowledgeable of wineries and other places of Interest in Kelowna. Great ,weekend.

"Good Hotel, breakfast & central location"

5
T3386OCrichards, Vancouver, Canada 06/11/2017

Great hotel, good buffet breakfast & central to everything. Staff was pleasant & helpful. Rooms are very clean, enjoyed the balcony off my room. Central location close to shopping, restaurants & other amenities.

"Great customer service"

5
Mike W, Kamloops, Canada 05/11/2017

Had a problem with noisy inconsiderate neighbors for two nights. There was a herd of elephants running up and down the halI the first night and gymnasts were practicing tumbling routines on the second night. I was compensated for the inconvenience by a very understanding front desk clerk.

"Great Stay!"

5
User 02/11/2017

Had the pleasure of staying at the Best Western Plus Kelowna Hotel & Suites while on a recent shopping trip in Kelowna. We found the hotel to be a very comfortable place to stay. From check in to check out, the staff were friendly and helpful, the hotel was clean and well appointed. The room was very functional and the beds comfortable. We would definitely stay here again when we are in the area!

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you so much for your wonderful review. I am happy to know that you enjoyed your stay with us and felt that our team provided excellent service throughout your visit. Our team works hard to ensure that our guests are well cared for and all services and amenities are in excellent shape. Thanks for confirming this!! Thanks again for sharing your wonderful compliments. We'll look forward to welcoming you back for your next shopping excursion!! Warm regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"Top Quality"

5
Laurie J, Salt Spring Island, Canada 02/11/2017

My wife and I have stayed at this hotel before, and so it's our "go to" overnight destination while traveling through Kelowna. With a parking lot near the lobby, spacious guest rooms, and a first class breakfast included, no wonder we look forward to our stay here each time. Thank you Best Western for making our stay so pleasant.

"Comfortable, clean, conveniences"

5
FanOfFeedback, Vancouver, Canada 02/11/2017

This is a no frills hotel with a punch of comfort that makes for a hassle-free stay. Free shuttle around town was convenient and cozy. Staff were pleasant and breakfast offered a decent spread of self-serve options for a feel-at-home stay. The location is close to the Mission Creek Regional Park with several big stores and restaurants nearby.

"Spacious room"

4
Pam B, Nantwich, United Kingdom 02/11/2017

I stayed here for one night, the room was clean and spacious, it's within walking distance of a couple of restaurants, the hotel pub/restaurant was more of a 'sports bar' and much too noisy for me but everyone in there looked like they were having a good time.

"Very Enjoyable Stay"

5
Sandy P, Maple Ridge, Canada 29/10/2017

I stayed here overnight for a business trip. The hotel is well appointed and clean and the staff are welcoming and helpful. The room is comfortable and not too small with a nice balcony. The location is central and close to shopping and restaurants so a lot of choices close by.

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you kindly for your lovely review. I am pleased to know that you enjoyed your stay with us and experienced our happy, helpful team! Thanks for sharing your comments and we'll hope to welcome you back again on your next business trip to Kelowna and area. Warm regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"Great staff, nice rooms"

5
Lance W, Fredericton, Canada 20/10/2017

The highlight of my stay was the staff, very efficient and friendly. The location, and the rooms also were very satisfactory. Good choice of items at breakfast as well. My room was toward the back, and was certainly quiet, I could not hear any of my neighbours or traffic, great for a good nights sleep. Would definitely recommend!

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for your fabulous review. I am so pleased that you enjoyed your stay with us and that our team took such great care of you...they are truly committed to ensuring our guests have the best experience we can provide. Thanks for sharing your appreciation as I will share your comments with all the team! Thanks again for sharing your comments. We'll hope to welcome you back again on a future trip to Kelowna. Kind regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"Best dog friendly hotel ever!!!"

5
neveragain154945, Victoria, Canada 17/10/2017

This hotel is now our favourite Kelowna hotel. We travel a lot, with our 3 dogs, and this hotel is leaps and bounds more dog friendly than any other hotel we've ever been to. Our room was ground level, no carpet, sliding glass door to patio and lawn, we were given a sheet to spread on bed. It couldn't have been more dog friendly. Well, maybe if there were a couple of bowls for them. Highly recommend this hotel.

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you kindly for your lovely review. I am happy to know that you and your 3 furry friends enjoyed your stay with us and were impressive with our offerings for the pets. We do try to ensure that these rooms are maintained just as well as all other rooms in the hotel and provide options and amenities for the pets to ensure cleanliness. We do have dog dishes upon request should the owner have forgotten theirs! :) Thanks again for sharing your comments and we'll look forward to welcoming you back again on your next visit to Kelowna. Best regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"Bed and Breakfast"

5
Sharon F, Nanaimo, Canada 11/10/2017

You cannot go wrong at this hotel breakfast free everyday and an excellent selection of food choices. The rooms were clean and crisp and the beds were so comfortable. The internet was perfect the room was well appointed.

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you kindly for your fabulous review. I am so pleased you enjoyed your stay with us and found all services and amenities to be excellent....that's wonderful confirmation that our team is doing well! Thanks again and we'll hope to welcome you back again on a future visit to Kelowna. Best regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"Best Western Kelowna"

5
rosemaryg177, surrey, Canada 10/10/2017

We always stay at the Best Western for our Kelowna visits. We love the breakfast, room, hotel staff, housekeeping staff and the pool and hot tub. The hotel is located very near the Orchard Park shopping mall.

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thanks so much for your terrific review and loyalty in choosing our hotel for your preferred accommodation when there are many to choose from in Kelowna. We certainly appreciate your business and I know that my team tries their best to ensure our guests have a wonderful experience. Many thanks again for sharing your comments. We'll look forward to welcoming you back on your next visit to Kelowna. Kind regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"Warm & Friendly Wecome"

5
Joy D, Kamloops, Canada 10/10/2017

Very clean, very friendly and an all around great experience. All the staff were helpful and the room was clean and comfortable (temperature wise) upon arrival. Also, very quiet, which is welcoming when you have to wake up early!!

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you so much for your wonderful review. I am so pleased that you enjoyed your stay with us and had an exceptional experience with our team members. Thanks again for all your compliments and we'll hope to welcome you back again on a future visit to Kelowna. Best regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"Long Weekend Stay..."

4
User 09/10/2017

Our Deluxe Pet Room was extremely spacious and exceptionally clean. Main floor room with patio door access very convenient, we were totally impressed. Breakfast was more than we could ask for consisting of both hot and cold choices. Recommend to others if you are looking for a place to stay... so worth it.

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you so much for your lovely review. I am pleased that you enjoyed your stay and found the room so comfortable and all amenities excellent. I do hope that you enjoyed your Thanksgiving Weekend in our "home away from home". Thanks again for your recommendations and we'll hope to welcome you back again for a future stay in Kelowna. Warm regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"Nice hotel"

4
sbergeron100, Ottawa, Canada 09/10/2017

We had a nice renovated room. The staff was friendly. Pool area was very nice and clean. Good big breakfast included with the room, big variety. Good location! I would recommend this hotel to friends and family.

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you kindly for your great review. I am happy to know that you enjoyed your stay with us and that you found everything comfortable, clean and a great complimentary breakfast buffet. Thanks again for sharing your comments and we'll hope to welcome you back again for a future stay in Kelowna. Best regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"rewards program is a joke!"

1
Gutzyone, Minnesota 02/10/2017

Made 2 reservations for Best Western hotels but after that I found out you don't get rewards credit if you don't book directed through Best Western. What a joke because if you book through them the prices are higher!!! Thinking of changing my reservation to another hotel because of this.

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for your comments today regarding the Best Western Rewards program. Each property is independently owned and operated and as such, there may be some flexibility on extending rewards points to reservations booked through other booking operators (such as Expedia, Booking.com etc) - this would be at the property's discretion. Regarding prices, most properties are offering the same rates as online, but if not, they will happily match rates as long as the agent can find the rate for the same time frame, hotel etc. For our property, I would be happy to have a conversation with you; we would typically review the reservation and put points through at check-out. Should you wish, please contact me directly at 250-979-6901 or my Guest Services Manager, Jessica, at 250-860-1212. Sincerely, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"Great Hotel"

4
doughK6388LY, Coquitlam, Canada 02/10/2017

Excellent place to stay. Great breakfast. Very clean property. Great housekeeping staff. We will stay there again on our next trip. More incentives should be provided for loyal rewards customers. Check in at 3pm instead of 4 pm.

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you kindly for your wonderful review. I am pleased that you enjoyed your stay with you - we certainly appreciate your business and your suggestion for BW loyal rewards clients. We try our best to have guests into their guest rooms as quickly as possible but sometimes it is 4pm or later depending on room type and if we were sold out the night prior etc. Thanks again for choosing to stay with us and we will look forward to welcoming you back on your next visit to Kelowna. Best regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"Very nice hotel"

5
User 01/10/2017

Rooms were very clean. Nice and roomy. Beds were comfortable. Staff were helpful and professional. Was very happy with this property. The hot breakfast which was included was really good. Bacon, eggs, hash browns, waffles, fruit, cereals, etc. A very complete breakfast. Pool was warm and nice.

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you so much for your lovely review. I am very happy to know that you enjoyed so many aspects of your stay with us. The beds are super comfy...we get many compliments on them! Thanks again for sharing your comments. We'll hope to welcome you back again in the near future. Kind regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"Very Nice"

5
MumaPhipps, Ontario, Canada 30/09/2017

We chose this hotel for its location, free airport shuttle and comp breaky but were thrilled with friendly and helpful staff (especially "Owen") and comfy rooms/beds, balconies and nice pool area. Two thumbs up

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you kindly for your wonderful review. I am pleased that you enjoyed your stay with us and found our hotel services excellent. So glad that Eoghan and the rest of our team took great care of you, ensuring a delightful stay. Thanks again and we'll hope to welcome you back again for a future visit to Kelowna. Warm regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"Weekend Shopping Trip"

5
840trevorm, Scotch Creek BC, Canada 29/09/2017

Awesome facility. Centrally located close to Shopping and Eating establishments. Friendly helpful front end staff. Breakfast staff Helpful lots of variety for food. Room was very clean with an Excellent view of the city and Okanagan Lake Highly recommend

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for your wonderful review. I'm happy to know that you enjoyed your tower room with a city/lake view and all our other hotel amenities. And I hope you had a terrific shopping excursion! As you know, we're in the centre of the city with very easy access to some fabulous shops, malls, restaurants, wineries etc. Thanks again for sharing your comments. We'll hope to welcome you back on your next visit to Kelowna...perhaps another shopping trip?? Best regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"Good clean and comfortable room"

5
ToddyStaffordshire, Staffordshire 27/09/2017

Good clean and comfortable room with a comfortable bed. The towels were good quality and hot buffet breakfast. The staff were polite and helpful. Great facilities available which were available such as a pool.

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you so much for your terrific review. I am happy to know that you enjoyed your stay with us and appreciated the higher quality of towels, linens etc that we offer as well as our delicious complimentary hot breakfast buffet. Thanks again for sharing your thoughts. We will hope to welcome you back on a future visit to Kelowna. Kind regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"September 2017 stay"

2
User 25/09/2017

The hotel is to close to Hwy 97 which can be very busy during the spring , summer , fall season . Also , for the services you receive the hotel is quite expensive .I wouldn't recommend it at all . There are better options .

"very, very comfortable"

4
carnabombers, Sydney, Australia 25/09/2017

Very clean, spacious extra friendly staff. Also has a pub right outside the door of the hotel where I enjoyed a very reasonably priced steak and great atmosphere. The air con is quiet in the room and the bed was very comfortable. I would definitely stay here again.

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you so much for your terrific review. I am pleased that you had a great stay with us and had the opportunity to enjoy a wonderful dinner at our 97 Street Pub - clean, comfortable, pleasing atmosphere for both men and women with our delicious "elevated" pub food! Thanks for sharing your comments and we'll look forward to welcoming you back on your next visit to Kelowna. Best regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"Penultimate stop."

4
Karen D, La Chapelle St Laurent, France 24/09/2017

Stopped here to break up the journey back to Vancouver after our trip around the Rockies. This is our third Best Western stop and it was certainly the best. Kelowna is much busier than we thought and this hotel is a short drive from the centre. Lovely welcome. We arrived very early and knew our room would not be ready but we needed to do some laundry in their machines and we were kindly given the key card to do this. We sat outside while laundry was finishing and by the time it was done they managed to give us a room. Thank you! We eat in the pub opposite but did not do so on the second night as long wait for food! We used the pool and hot tub, very nice. The room was large and comfortable and we slept well. Complimentary Breakfast was more than adequate. It was very busy but tables were cleared quickly and efficiently.

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you so much for your terrific review. I am so pleased to know that the team provided exceptional service and your room and hotel facilities were also comfortable, clean and convenient. I am sorry that you had to wait for food in our Pub, that's not the norm and I do apologize. Thank you again for sharing your comments. Hopefully we will see you again on your next visit to Kelowna. Kind regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"Professional ambiance and comfort"

1
J C, Abbotsford, Canada 24/09/2017

We enjoyed our stay very much. The Room, breakfast and professional staff contributed to a most comfortable stay. Although we did not use the pool and hot tub they were very inviting. We would certainly return in the future.

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you very much for your lovely positive comments. I am pleased that you enjoyed your stay with us and found the team provided excellent and professional service. They work hard to ensure all services and amenities are in fine working order. Thank you again and we'll hope to welcome you back again on a future visit to Kelowna. Best regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"Great Overnight stay"

4
WayneO604, Penticton, Canada 20/09/2017

Although the location is a bit "out of the way", the room was great, and the staff very helpful. We left our car while we flew out. The trip to the airport was great, on the way home we called the hotel to check on the time of the shuttle, turned out it would have been an hour wait at the airport so we asked them to cancel the shuttle and we took a cab. Problem was they never called the shuttle personne,l so we had a call from them, not cool! Otherwise the experience was very positive.

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you very much for your wonderful review. I am pleased that you enjoyed your stay with us and appreciate your feedback regarding your experience coordinating the shuttle service with our staff. I'll review this with the team and ensure that we're doing our best to communicate times and changes. Our hotel is in the centre of the city but the downtown is on the lakefront, approximately a 10 minute drive from the hotel. Thanks again for sharing your comments. We'll hope to welcome you back again in the future. Sincerely, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"In route to Mexico"

4
pedersen2001, Salmon Arm, Canada 20/09/2017

As our nearest airport is Kelowna B.C. we always choose the B.W. when flying to far away places. It is definitely not the cheapest hotel ... but I would choose quality as well as cost when choosing a hotel. The staff are great. the complimently breakfast is great. Rooms are clean and well stocked. The shuttle takes us to and from the airport. It is a nice way to start and finish a vacation.

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you kindly for your fabulous review. I am happy to know that you have consistently enjoyed your stay with us over the years and find all our services to be above par! Our team works very hard to ensure we do the best we can and I appreciate your recognition of their efforts. Thanks again and we'll look forward to welcoming you back again when you go on your next vacation! Warm regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"Friendly & Helpful Staff, Excellent Amenities Offered, Nice Executive Room"

4
O5720TIjohnm, Edmonton, Canada 20/09/2017

Hotel staff knowledgeable, friendly, and helpful to ensure a pleasant stay at this hotel. Provides a hot buffet each morning with good variety to meet everyone nutrition needs. "Free" airport and casino shuttle services available to its hotel patrons. Nearby restaurants which we enjoyed; Joeys, The Keg, Montana's. Local 97 Street Pub; good value and great "happy hour prices". Our first visit to Kelowna and we will definitely return to this hotel in the future. 9/10.

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you so much for your wonderful review. I am so happy to know that you enjoyed your stay with us and that our great team members took good care of you! Thanks for your compliments regarding our 97 Street Pub which serves great food and our complimentary hot breakfast buffet. Thanks again for sharing your comments and we'll look forward to welcoming you back again on your next visit to Kelowna. Best regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"Great Value"

4
riotambopata, Nelson, Canada 19/09/2017

We hadn't booked, but did check on line for the best deal, the front desk started $30 higher but did give us a walk in rate. The room was all we needed, beds comfortable and room clean. We were in the tower, so had a balcony and nice view whilst being downtown. The breakfast was great for a buffet and was everything we needed to start the day. Would certainly come back next time we are in Kelowna

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you so much for your great review. I am pleased that you found the hotel and services great value for your dollar and enjoyed all the amenities while here. We are located in the centre of the city so have easy access to all attractions, golf courses, wineries and beaches...within a 10-15 minute drive. Thanks again for sharing your comments. We'll hope to welcome you back again in the future. Sincerely, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"Poorly managed and unfriendly staff"

2
russellc770, Bellingham WA, United States 19/09/2017

This hotel should be avoided. It did not meet Best Western Plus standards. The old section in this hotel has a very small service elevator, but it was almost unusable with limited weight restrictions. The front desk staff did not advise us that we would have to lug up our luggage otherwise. It was so bad it was almost funny. Many of the staff were unfriendly with the exception of a couple of housekeepers. Additionally we accidently left an expensive clothing item behind which was not returned. This item could not have been mistakenly discarded and should have been turned over to their lost and found who we had almost immediately notified. The room had very poor lighting and should have at least on bright light by the bed for reading. The guest room had a heavy perfume smell when we arrived which we discovered later was intended to cover up an bad odor from the toilet. There was also a trip hazard in the room where new tile was installed by the room entrance but not level with the carpet. This may sound like a small thing, but it really was a trip hazard and poorly designed. While the room had been clearly remodeled, it was still an old section of a larger hotel and not especially attractive. We would not stay here again and probably would try the other Best Western Plus in West Kelowna. We are BW Reward members and this was our first unsatisfactory experience with BW. Our stay in Revelstoke had been perfect so our expectations were already established...thus our disappointment to an otherwise wonderful 10 day vacation.

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for taking the time to share your comments. I am so sorry that you didn't enjoy your night stay with us and found several factors to be disappointing. Our wheelchair accessible lift for the 2 story building off the main lobby is slated for replacement this winter and I regret this inconvenience. We are in direct communication with you regarding your other concerns and the lost and found item. Again, thank you as I appreciate you notifying us of your concerns. Sincerely, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"Very Central to everything"

5
Ian H, Langley, Canada 14/09/2017

Have stayed several times before always enjoyed my stay, the staff are extremely helpful.Everything is close by for groceries to hardware, the hotel has an indoor pool to use , lots of parking as well and right by the main road.

"Good Hotel"

3
Brenda P, Edmonton 13/09/2017

We stayed at this hotel for three nights and found our room to be spacious and the beds comfortable. We had a balcony with a view towards a garden and the pool. It was a better view than the other side which was a parking lot. We were in the two storey wing, not the tower. The breakfast area was nice and big with the usual buffet for Best Westerns. We found that the pool is not conducive to adult swimming as there are a lot of children at this hotel. We also didn't care for the fact that the washroom in the pool area is the only public washroom for the lobby or restaurant area so people were walking in and out with street shoes.

"Not in Town but No Problem"

4
Steve G, Jersey, United Kingdom 13/09/2017

Just a two night stay before/after wine tour of the region. Hotel is fine if a little too family friendly for our taste nowadays which meant pool was too busy for proper swimming until 9:30 pm. Ate in restaurant on first night and found it perfectly fine and good value if opted for daily special. Second day took advantage of the free shuttle to downtown without any problems. Room was good size and breakfast OK apart from the children milling around the waffle and drinks machines. Bah humbug.

"Regarding stay "

1
User 11/09/2017

Hii, I stayed in best western suite in kelowna with my husband.i am very unhappy with my stay. When I booked reservation they told me ur room suite and with jacuzzi, I called in hotel before check-in and asked about rose petals in room , front desk employee told me ok . When we went in the hotel no one greet us and after 15 mint. They took checked in and I asked about jacuzzi room because it's include but front desk told me it's misunderstanding from our side ,we don't have jacuzzi room it's so weird .its not up to mark. The breakfast also so cold, at the time of check out again no one greet us everyone busy looking at computer .no one has smile on face. My package also included spa. For the spa booking also did so much effort.front desk no knowledge about that thing.overall I m not happy with service, they didn't offer any discount. I m also belong to hotel industry but really this is the worst experience of my life. I don't want to come back Thanks. Ravinder kaur. Check-in 9/09/2017. Check-out 10/09/2017

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you Mr. Kaur for letting me know of your disappointing stay with us. I will definitely be researching into your visit with us and we will be in contact with you directly to discover what transpired with your booking. Please know that this is not acceptable by my standards and I sincerely apologize on behalf of my team for the poor service and negative experience that you encountered. Sincerely, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"Great place to stay in Kelowna"

4
tegwend2017, Kelowna, Canada 11/09/2017

The breakfast is really nice with lots of options for a healthy start or if you want to indulge. The grounds are beautiful, you can sit out on the grass and have space to play with kids or suntan. The hotel is nice and updated. It was our anniversary and there were chocolate covered strawberries waiting for us in the fridge. It was a nice added touch!

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you kindly for your terrific review. Wishing you a belated Happy Anniversary and thank you for choosing to spend it at our wonderful and unique hotel. I am so pleased that you enjoyed your stay with us and that we could help make your anniversary special. Best wishes and we'll hope to welcome you back again on a future visit to Kelowna. Warm regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"Wowza great breakfast spread!!"

5
User 07/09/2017

First of all beds were comfortable and clean and everything you need for a good night sleep. Pillows were a variety of softness as well so that was 10/10! We have had many included breakfasts mostly at BW across canada and this one had China plates and real Cutlery for starters then everything we have ever seen in bits and pieces at other hotels were all on this buffet. There were five stations and there were even BW inlets that were a nice touch! The ladies were friendly and helpful and the only regret I had was not taking my wallet because they deserved a nice tip!!! Just want to mention as well that the room was very large with big windows and tons of comfortable seating so it was a nice relaxing start to our busy day in Kelowna!

"Very Good"

4
allenf518, Castlegar, Canada 07/09/2017

Everything was great exept check-in for us. Our room was not ready when we were there for check-in. We left and came back about an hour later and it still was not ready. They gave us a different room after about 5 minutes of checking things...But the overall expericence was great

"Great As Usual"

5
tonymB5009DK, Prince George, Canada 07/09/2017

had a great time, hotel room was spotless and it smelled fresh. kids had a blast in the pool and the wife and I enjoyed the hot tub. Best Western is my new hotel of choice and I go out of my way to find one in any city I stay in.

"This Best Western Hotel is always a pleasure."

4
C130COdavidg, Radium Hot Springs, Canada 05/09/2017

The staff again were all professional, courteous, and friendly. A nice combination. I would recommend a room in the tower. If not, ask for a room facing the courtyard, it will be quieter. Breakfast is great, with a fine selection of items. Breakfast staff were really friendly, even on a busy ling weekend morning. The rooms were very clean, and everything worked well. I would recommend this hotel to anyone staying in the Kelowna area.

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thanks very much for your terrific review. I'm happy to know that you were well cared for during your visit and that our team displayed a professional yet friendly attitude. I'll be happy to share this with my team. Thanks again for sharing your comments. We'll hope to welcome you back again on your next visit to Kelowna. Kind regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"nice place"

4
karencX85TJ, Leduc, Canada 05/09/2017

Overall this is a great place to stay. We were on the ground floor which we thoroughly enjoyed. Found out these rooms are larger. I would recommend staying here. We definitely will the next time we're in Kelowna.

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you kindly for your wonderful review. I'm happy to hear that you enjoyed our deluxe guest rooms on your recent stay with us...these rooms are more spacious and provide approximately 100 additional square feet. It is super being on the ground floor so that you have walk out access to the grass area. We'll look forward to welcoming you back on your next visit to Kelowna. Thanks again for sharing your comments. Best regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"At Last a Patio"

5
Debbie F, Bluff, New Zealand 30/08/2017

Stayed in Kelowna for two nights driving back to Vancouver from the Rockies, where we had stayed at very average places and all I wanted was a sliding door to be able to sit outside our room and a jug. Looked online and this looked like our only option, a bit above our budget but bit the bullet and rung. Got a delightful young man called Patrick who's first question was 'what do you look for in a room', and before I could say thank you he signed me up to a loyalty scheme and gave me a good rate, and I got a quiet, large room, with sitting area both inside and outlooking out over the garden and a jug. Large bathroom, probably the best on our travels and it included an adequate breakfast. It is on a busy highway about 6k away from the downtown but surrounded by shops and restaurants.

"Wonderful Friendly Hotel"

5
Allison P, Los Angeles, California 30/08/2017

Very happy with the large rooms, super clean hotel with very comfortable mattresses. This is the first time we stay in a Best Western and we were so pleased with the high quality rooms and caring staff. I would highly recommend this hotel.

"Very Surprised at quality of BW Kelowna"

5
I8943AGjulians, Vancouver, Canada 30/08/2017

Best Western is not a hotel chain that I have used before, but I was pleasantly surprised at the quality of the hotel and the comfort of the room at the BW Kelowna. For my business trip they were well situated. Good amenities and a great breakfast included with the cost (not like most of the stale bagels I have had in the past at other chains). Wifi was easy to connect, and was fast.

"Nice hotel, convenient location"

4
Haibo_Sun, Chilliwack, Canada 28/08/2017

Stayed one night for business, did not have time experiencing all amenities within hotel. But the room is clean, bed is comfy. Breakfast buffet is ok. Good choice for staying Kelowna. Pretty close to downtown.

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you kindly for your great review. I am pleased to know that you enjoyed your brief visit and found the amenities and hotel facilities to be clean and comfortable. Thank you for choosing to stay with us....we are very centrally located within the city with downtown being about a 10 minute drive and roughly 10-15 minutes away from most attractions, wineries, golf courses, beaches and airport. Thanks again for sharing your comments. We'll hope to welcome you back again on a future visit to Kelowna. Best regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"Very Nice Place For Vacation"

5
Lori B, Toronto, Canada 28/08/2017

We booked this hotel for its amenities and proximity to all activities in Kelowna. We booked the queen suite, which included a very small balcony. It was situated off the living room so it was nice to not disturb someone if they were sleeping. The bedroom was fairly smaill, but comfortable. The bed was very comfortable.. The breakfast included many fresh selections and was a very welcome part of the stay. There was a large seating area, as well as areas outside in which to eat.

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you so much for your terrific review. I am pleased to know that you enjoyed your stay with us, finding all the hotel amenities and services to be excellent. I am glad that you enjoyed the lovely Atrium and seating area where we hold the complimentary breakfast buffet. Thanks again and we'll hope to welcome you back again on a future visit to Kelowna. Best regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"Best Western Delivers again"

5
HillaryK140, Lethbridge, Canada 17/08/2017

Although the service was excellent, the décor peaceful, the amenities above and beyond our needs, the most important to us was a GOOD'S NIGHT SLEEP, and we GOT IT!!! Thanks so much to staff that worked very hard to meet this request.

"Very clean"

4
CanadianlovingYork, Winnipeg, Canada 16/08/2017

Fabulous suite with deck facing outside. Close to shops (walking distance)Will definitely stay again. Staff were very friendly and helpful. Very quiet and peaceful. Their internet was bad though and kept cutting off.

"Very enjoyable visit!"

5
fidget666, Calgary, Canada 15/08/2017

I have stayed at Best Westerns all over Canada and the US and this hotel was great! Staff are very friendly and eager to make your stay enjoyable! Rooms are clean and comfortable and the hotel is very well maintained. The breakfast is really good and the staff working the breakfast are super nice. The pool and hot tubs are clean and relaxing, and my family really enjoyed our stay at this hotel. I would definitely stay at this hotel again!

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you kindly for your fabulous review. We greatly appreciate your loyalty to Best Western when there are so many hotel options...thank you! I am so pleased that you enjoyed so many aspects of your stay with us here in Kelowna and that my amazing team took such great care of you. I'll be happy to share your compliments with them all. Thanks again and we'll hope to welcome you back again on your next visit to Kelowna. Best regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"Excellent hotel"

5
tamarasF9472GX, Deroche, Canada 15/08/2017

We really enjoyed our stay at the Best Western Kelowna. The staff at the front desk were very friendly and helpful. The complimentary breakfast was good and the staff were helpful and am cheerful. I would definitely recommend this hotel for families to stay at or for couples.

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you very much for your lovely review. I am happy to know that you enjoyed your stay with us and that our wonderful front desk and breakfast teams took such great care of you! I will be happy to share your compliments with my team. Thanks again for sharing your comments and we'll hope to welcome you back again on your next visit to Kelowna. Best regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"Great stay"

5
Rick S, Delta 14/08/2017

We frequently stay at this property. We feel like home when we stay here. Rooms very spacious staff great good value great location. We walked everywhere. We will continue to stay at this hotel. Very friendly.

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you so much for your wonderful review and for your loyalty in choosing to stay with us whenever you are in Kelowna. We appreciate this as there are many choices. I am very glad to hear that our hotel feels like "home away from home" as we work hard to achieve this for our guests....thanks for the compliment! Thanks again and we'll look forward to welcoming you back again on your next visit to Kelowna. Best regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"Great Place To Stay"

5
NATandSAL, British Columbia 10/08/2017

This was our second time staying at the Best Western Plus Kelowna Hotel & Suites. We stayed in the tower both times. The rooms are clean, the beds are comfortable, the staff is friendly, the pool area is great, and the breakfast is awesome - has everything you need/want!! We recommend this as a place to stay in Kelowna BC 100%

"Good option in Kelowna"

4
992granto, Kamloops. BC, Canada 10/08/2017

The Best Western Plus on Harvey is a good option in Kelowna. The hotel is updated, the rooms are clean and quieht, the staff is friendly and the location is near to Orchard Park Mall and minutes from SkyReach and downtown. Have stayed several times in the past and will stay again

"Awesome"

5
natking63, Edmonton, Canada 10/08/2017

We arrived with warm welcome. The hotel is very nice, clean. Our room is fantastic. The staff is very friendly, and helpful. The breakfast is really awesome. We got the chance to sit outside the hot pool and they have extended time for the adults after the 9:00pm when all the kids supposed to go to bed, so, we can stay to sit in the hot tub for a bit to relax. Our room is really comfortable, and clean. I enjoyed to get a chance to stay different days in different rooms. Love it, and when I am back to Kelowna, I will come back to stay here again.

"Great!"

4
asdfgal, Vancouver, Canada 08/08/2017

This was the first night of a road trip so our expectations were not high, but this was a good hotel - very clean and comfortable. We got a super early check in and Owen on the front desk was particularly helpful and happy to help. Highly recommended!

"love this hotel"

5
Valerie H, Spokane 08/08/2017

Room was very clean, staff was very good, forgot toothpaste and they has some for free , Breakfast was great a lot to choose from..Would stay here again. Shopping is walking distance Close restaurants Shuttle service if u want to leave your car behind.Indoor pool is clean ,and the courtyard is nice for the kids to play outside your room.

"Party weekend out of control."

2
G1333DF, Medicine Hat, Canada 03/08/2017

As a family I feel placing us below partying teens was poor planning. The relaxing vacation was impossible. Random male walked into our ground floor room. Football was thrown repeatedly into deck knocking over drink. Upstairs was loud until 4 am even after reporting at 130 am.

"Impressed!"

5
Demi_8, Vancouver, Canada 03/08/2017

This was our second stay with the Best Western Plus chain (first a few years ago in Florida but satisfaction level was not too high). We decided to try BWP again on a recent trip to Kelowna based on plenty of positive reviews here on Tripadvisor. Our family of four spent two nights in a standard room (2 queens) in the tower (8th floor). At first, it was hard to choose between a tower or courtyard room because they both sounded nice and different. The room was clean, modern, good view of the city/mountains, beds comfortable with the right amount of firmness, and the bathroom had a nice set-up with adequate light and counter space. I loved having one of those lighted wall mount mirrors that extend out of the wall (I wish all hotels had these) – great for the ladies when doing make-up. With plenty of counter space, it was possible for two people to use that part of the bathroom at the same time without feeling too crowded. There was one sink but the other person had room to do their hair or whatever. The parking lot had plenty of spaces that were not too tight. We have a larger-size truck and it was nice to have that one area along the curb where many other trucks seem to favor as well. We had some expensive bikes attached (locked up well), but still the concern of being in an unfamiliar place and worrying about theft or damage at night – fortunately we encountered no issues. The hotel is centrally located in town but the area appears to be good. We had stayed at a few places on this trip through the Okanagan (all with complimentary breakfast) and the best breakfast award goes to this hotel! There was a good variety (other reviewers have posted selections so I won't repeat) but it is the small touches that put this breakfast at the top. Some of these minor additions are simple things like the strawberry sauce for the waffles and having extra toppings for the oatmeal, etc. We look forward to choosing this hotel again the next time we are in Kelowna and perhaps trying a courtyard room next time.

"Excellent hotel, many amenities "

5
CateAngharad, Edmonton, Canada 02/08/2017

There is a lovely courtyard area with a BBQ, tables, 2 hot tubs and a pool that can be indoor and outdoor depending on whether they lift the folding accordion glass walls. Excellent breakfast, very convenient location. Loved our stay!

"Best Western Hotel Kelowna"

5
870jaquied, kamloops, Canada 02/08/2017

We have stayed at the Best Western Kelowna on many occasions over the past couple of years for both pleasure and work. The rooms are always clean, service at the front counter outstanding, breakfasts contain a great variety and the pool and hot tub are a pleasure to use. Top ratings from us.

"Good hotel"

5
PatnStef, Barnsley, United Kingdom 02/08/2017

When we arrived at the hotel we were very pleased with our choice, walking in to the reception area you enter an airy spacious hotel. Check in was simple and we were made to feel important, our room on the seventh floor looked toward the lake, though during our visit visibility was not good because of forest fires quite a way off. If you are approaching from the city area you can see the hotel from a distance, get into the left lane so you can turn after passing the hotel and come back down the road and enter the car park, the road is very busy and I left it too late to get over, had to turn right then do a u turn in a shopping area. The breakfast area is very pleasant, light and airy and kept spotless by the staff, food the usual fare, plenty available. Back to our room, it was spotless and very tidy, the air con was great as the sun shone into our room all afternoon, nice for a drink on the balcony until it got too hot, then back inside too cool off. The pub connected to the hotel was good for a drink and food was very acceptable, pleasantly surprised with that, nice staff in there too, there are a few restaurants close by as well as a Safeway and Walmart. Overall our short stay there was good.

"Pleasantly surprised "

4
Vivian E, London, United Kingdom 27/07/2017

Checked in here last minute as our previous hotel did not have the amenities we required. Don't normally stay at BW as we get loyalty points with another hotel chain so was very impressed with this place. Great frontline and breakfast buffet staff. Large suite with full kitchen and staff provided extra kitchen utensils when requested. Complimentary breakfast was average, great coffee and extends to 10am on week days. Great ambience and lovely outdoor area for breakfast. We also had a balcony!! Could improve on housekeeping, floors not well cleaned. Clean linen and very soft pillows provided. Overall great experience and yes, will be back!!.

"Friendly caring staff, clean large rooms"

5
847agnesr, Newmarket, Canada 27/07/2017

We really enjoyed this hotel. All the staff were unusually friendly. The breakfast buffet was excellent in quality and food choices. Even the coffee was good! Our deluxe queen rooms were bright, clean, and large. The extra sink and mirror made it easy for three of us to get ready for the day.

"Fabulous Stay"

5
spud0018, Toronto, Canada 26/07/2017

After staying at another Best Western plus location where we were very disappointed, this location restored our faith in Best Western. Every employee we interacted with was very customer service oriented. All special requests we made on our reservation were accommodated. Mary at the front desk was most helpful. Every detail has been thought of including fresh flowers in the room, slippers. Was impressed that the hospitality manager's contact info was readily provided in the room. Great breakfast. Were very happy with our stay in the tower section.

"A decent place to stay....."

4
User 22/07/2017

The BW Plus was a good place to stay in Kelowna for families. As an older couple without children, we found it to be quite noisy during the day. The evenings were quiet. We especially liked the beds. The were very comfortable.

"Very nice hotel"

4
Carol K, Calgary, Canada 22/07/2017

We had 4 adults in our party and the room we had was an upgraded room in the courtyard and very big and clean. 2 bathroom sinks which is nice with 4 adults. Nice little balcony to have your morning coffee on. The breakfast was excellent, bacon, eggs, etc. lots of selection on glass plates, not paper like some places. The only thing I was a bit disappointed was that the pool was only 1 meter deep across, harder for taller people to swim in the shallower pool. Great for small kids though. Staff were very nice and helpful. We will stay here again when we come to Kelowna.

"Great Summer Spot"

4
drobmtl, Montreal, Canada 20/07/2017

We really enjoyed our stay at this property. The hotel was on a main road, in good proximity from the airport and downtown. The hotel was clean, breakfast was typical but good. Kinda weird having the pool area right next to the breakfast space, but they made it work. A lot of electric car stations if you need that.

"Great service"

5
Preston L, Nelson 20/07/2017

Staff went out of their way with wheelchair assistance. Park & Fly service with free shuttle was excellent. Room clean, attractive, good beds & amenities. 5 star Breakfast was included. Pub & restaurant adjacent was very handy. Food good, bit pricey

"Satisfied"

4
User 19/07/2017

Our stay was excellent, clean rooms good service, great breakfast, friendly, polite curtious staff, I have already recommended this hotel to friends and family that might be visiting Kelowna in the future, the only negative were the outdoor hot tubs, that were not the cleanest but besides that, we were very happy with our accommodations & over all experience.

"They've thought of everything!"

5
Kelly S, Maple Ridge, Canada 17/07/2017

I just love this hotel. The bed is always super comfy. The location is convenient. The balcony is a super bonus if you're a smoker. Their breakfast choice is the best bar none of any hotel I stay in. There is a lit magnification mirror in the bathroom which is super handy. Love this hotel!

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you so much for your wonderful review. I am so pleased that you've enjoyed your recent and past stays with us...and it is great to hear that we're on the right track in providing quality services and "extra touches" that our customers are appreciating! Many thanks for sharing your thoughts. We'll look forward to welcoming you back again on a future trip to Kelowna! Warm regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"Great hotel"

5
tracyhJ6252VH, Oliver 16/07/2017

Rooms are very clean, staff is courteous, beds are comfortable. Hot breakfast in the morning is nice, and saves the cost of going out. We found that when we stayed in the tower, the noise of the highway below was terrible and it made it hard to sleep, but since we have discovered that the hotel has rooms behind the tower, we always ask for those, and it is very quiet.

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you kindly for your lovely review. I am so pleased that you enjoyed your stay with us and I thank you for your past patronage as well. We do have many different room types to suit the needs of almost all guests, and I'm happy that you've discovered a part of the hotel that suits you better, being our courtyard rooms on the north side. Thanks again for sharing your comments. We'll look forward to welcoming you back in the near future. Kind regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"Nice stay"

4
NGolamco, Grande Prairie, Canada 13/07/2017

We had a nice stay at the best western in Kelowna. It's a good location, lots of restaurants and shopping near by. We had a deluxe room and it was nice for our family of 4, 2 toddlers. We also asked for a playpen and actually got a real crib which was nice for the baby. We spent 3 nights there. The pool was great but very warm and not refreshing at all, it felt like bath water. They had 2 outdoor hot tubs as well which were nice. They have loungers outside by the pool/hot tub and they were nice to soak up some sun. The courtyard area by the pool is wonderful and they have BBQs you can use. They give a free breakfast which is more than adequate, it doesn't change much but it's free. They have scrambled eggs, omelettes, bacon or sausage, breads, pastries, fruit, cereals, milk, juices, waffle station, yogurt, hard boiled eggs, oatmeal and coffee/tea. So more than you need. Staff was friendly and helpful. We did a load of laundry there as they have coin machines. We would definitely stay again.

"Still looking for the linens online"

5
sabrinaVancouver_Bc, vancouver, bc 13/07/2017

Great room. Room service!!! But let's talk about the linens on the bed! Seriously the nicest sheets I have ever slept in. Such a goood nights sleep. The pub/bar was good if you wanted to venture out of your room and the buffet continental breakfast was one of the better i have seen - including a perfectly placed coffee bar if you want to just zip In and out quickly before hitting the road. Seriously one of the better stays for business in the okanagan. Will def be re-booking again here when needed....and where can I get those sheets!!!?

"Thank you Best Western"

5
Easyliving88, Sechelt, Canada 12/07/2017

This hotel was such a wonderful group of staff and they made having to find a place to stay for two weeks due to a family emergency so much easier as well as extending a hand for me and my family having to return off and on over the next two months. It's honestly my favourite hotel now and I stay at hotels quite regularly :)

"Great Hotel"

5
U1036HQjustinm, Chilliwack, Canada 12/07/2017

Clean, updated and comfortable rooms. Would absolutely stay again. Staff was friendly, prompt and professional and the overall site had everything we needed without having to leave the hotel during our conference.

"So impressed."

5
angsana10, Cairns, Australia 11/07/2017

Our first stop on our journey. What a marvelous place to stay. GREAT rooms, location for food and other. No noise from the streets. Pet friendly was fabulous. They even had a pool but it was closed for maintenance. Really enjoyed the beds, rooms were well equipped. It was one of our better stays. Thank you Best western Kelowna.

"Excellent Service and Quality!"

5
94lorig, Manitoba, Canada 05/07/2017

The service at this hotel was fantastic - from arrival, to room cleaning to breakfast and check-out. The room was very large and comfortable, very clean and the beds were comfortable. Will definitely return!

"Gorgeous View"

5
Leanna F, Windsor, Canada 05/07/2017

I loved the view of the court yard from my room. The hotel was open and airy and the atmosphere was wonderful. Breakfast in the atrium was great, and the pool opened to the outdoors in the summer. It was a resort style feel on a business trip. I would absolutely stay here again and again!

"Friendly hotel"

5
User 05/07/2017

This was our second stay at the hotel. Both times the staff have been uniformly friendly, attentive and helpful. The rooms are very clean and spacious. One person had to use the sofabed during our stay and it may be the most comfortable we have ever tried. The location is a little removed from the downtown area, but it is an easy 15 minute drive. We were in town for a family event, so the location was perfect for our purposes. The only slight disappointment was the limited selection at the breakfast buffet. That did not diminish from our overall enjoyment. I would recommend this hotel for a comfortable stay in Kelowna.

"Awesome"

5
C7550CGwendys, Westbank, Canada 04/07/2017

Very friendly polite staff, who are there to help you every step of the way. CLEAN!!! So clean! Most comfortable bed, with white fresh linen..Everything thought of, like an iron with an ironing board.Awesome!

"Great accommodation except for slow internet service"

5
HRK500, Saskatoon, Canada 04/07/2017

The Best Western Kelowna Plus is a fine hotel. Our only complaint was that poor performance of its internet service. The breakfast buffet was of good quality. Cleaning service was what one would expect in a first rate establishment. In a word, I would recommend it.

"1 night"

5
User 29/06/2017

This hotel was wonderful. The staff sent up a treat for my new husband and I when they found out it was our honeymoon. Everything was clean and comfortable and the breakfast was awesome and full! Highly recommend!

"Hotel"

5
ianwU2212GM, Vancouver, Canada 29/06/2017

Very good value for money. Clean and quiet yet in the centre of town. Professional staff and very good buffet breakfast for price of the stay. Has very attractive pool and two hot tubs. Pleasant grounds.

"A great hotel to stay with"

5
Ling-Kwang C, langley, Canada 28/06/2017

This is a very great hotel to stay with. It is so quite and the room is large. Their service is great. There are many restaurants and shopping malls to go. I like it so much. I will be very glad to recommend it to my friends.

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you kindly for your lovely review. I am pleased that you enjoyed your stay with us and found all services and amenities to be comfortable, and provide with excellent service. Thanks again and of course, we would greatly appreciate your recommendations to friends and family. We'll look forward to welcoming you back again on a future visit to Kelowna. Warm regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"Great Hotel!!"

5
mail2kcmp, Surrey, Canada 28/06/2017

Very comfortable hotel with amazing beds and sheets! The breakfast was fantastic, easy parking and the location is perfect. Close to everything. I would definitely stay here again for work or play. Reasonably priced too.

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thanks so much for your terrific review. I am so happy to know that you enjoyed your stay with us and found all aspects of your stay (including our lovely beds) so pleasurable. We are located in the centre of the city so we have quick and easy access (10-15 min drive) to almost everything...beaches, downtown, golf, wineries, attractions, airport etc. Thanks again and we'll hope to welcome you back again on a future visit to Kelowna. Warm regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"Another nice stay"

5
LLHH, Vancouver 27/06/2017

Have stayed here numerous times and is always very good. Friendly accommodating staff always helpful. The breakfast is good but could have a little more variety for the hot items. I've seen this at some of the other best westerns. Very good fitness centre. Great place too stay.

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you so much for your fabulous review and for your loyalty in choosing to stay with us when in Kelowna as we know that there are many options. I appreciate your comments regarding the breakfast and will consider this again. I'm happy to know that all other aspects including the fitness centre were great. Thanks again for sharing your comments and we'll hope to welcome you back again in the near future. Best regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"Absolutely Fabulous!"

5
Purple C, United Kingdom 22/06/2017

Regrettably we only had an overnight stop at the Best Western in Kelowna. From the warmest of welcomes right through to the the moment we regrettably had to leave, our experience was top notch. Our room was generous in size with a large balcony and quality fixtures and fittings. We had a fridge, coffee maker and kettle and the bed was possibly one of the most comfortable I have slept in. Air-con undoubtedly aided that sleep on what was a very hot day. We had planned to skip across the retail lot to The Cactus Club for dinner but read in the reviews that the hotel's attached pub was good so tried that instead. It was better than good! The prices were reasonable and we ate from the specials menu for that evening which featured British favourites with Canadian flair. The very tasty fish and chips deal came with a glass of beer and represented very good value for money. Our friendly waitress gave good advice on what beers would best suit our tastes and she wasn't wrong. Breakfast was hearty and complimentary. Loved the oatmeal and there was a full cooked breakfast including make your own fresh waffles for those that wanted it. Didn't try the pool but it looked good for laps. Would recommend this hotel in a heartbeat as a good out-of-town touring base. Hope that helps.

"Best Best Western"

5
41kimberleyn, Victoria 22/06/2017

I stay at a LOT of hotels and whenever I am in Kelowna, I always try to stay here. This is the best Best Western I have stayed in. The staff are excellent, the rooms are clean and well-appointed, the fitness centre and pool are great and the breakfast feels like a good breakfast rather than a throw-together of cheap food and disposable plates. (I really appreciate that you have real plates, cutlery and cups.) Thank you for your wonderful hospitality.

"4 night stay in Kelowna."

4
Rus C, Victoria 22/06/2017

Great hotel, good service, we will come back to this hotel for sure. Parking is free and easy to find a stall. Very clean and the breakfast was good. This hotel is well looked after. Everything functioned as it should.

"Awesome!!"

5
S6293HLcarlat, thunder bay, ontario, Canada 22/06/2017

All about the BW Kelowna Plus, was awesome, wonderful, relaxing, all staff warm, friendly and above reproach. I would definitely stay again and again. The courtyard impeccably maintained, close to lots of shopping, incl. Orchard Mall.

"Exceptional Service"

4
Danny K, Ile Des Chenes 21/06/2017

The staff at this Best Western Plus are terrific and caring. We encountered a couple of technical issues and they did everything they could to solve the problem. They were resourceful and caring. We were in Kelowna for a quick 1 day meeting, the meeting room was great, the lounge, breakfast and guest rooms were very good.

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you kindly for your wonderful review. I truly appreciate your compliments regarding our guest services team and all the other hotel staff that you were in contact with. We work hard to ensure that our guests needs are met, providing exceptional service wherever possible. I am pleased that you enjoyed your brief stay with us and also found our meeting services to be excellent. Many thanks again for sharing your comments. We'll hope to welcome you back again on your next trip to Kelowna. Kind regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"Very good choice."

5
User 15/06/2017

This hotel provides great facilities and room features and all at a reasonable price. The location is not what you would call premium but it is easy to access and is not far from downtown or any other places you might want to go. The service is friendly and efficient, the rooms quiet and comfortable. All together a great place to stay for someone looking for value.

"Fantastic !!"

5
annamaries417, Victoria, Canada 15/06/2017

Well appointed room with many amenities. Room and halls were very clean and cared for. Mattress was comfortable. Staff were helpful and friendly. Breakfastwas excellent both in quality an quantity. We will stay again at this location. Thanks to ALL !!

"Great Suite, Convenient Location and Fabulous Breakfast"

5
User 14/06/2017

Loved our stay here and would definitely return. We had a suite on the ground floor with a kitchenette and separate bedroom. Four of us stayed here, had a fabulous time. Room was clean, modern and tidy with everything we could need. Nice and quiet too. Staff was helpful and available. We were unable to check in early as they were sold out but they did hold our luggage so we could head into town without it. The pool is a nice size and right off the large grass area. Lots of room for kids to play but far enough that it's not noisy. Breakfast was great! Big selection, nice big sunny room with alot of tables, pastries, cereals, eggs, meats, fruits etc were available. I would definitely recommend and will be returning.

"More than you'd expect from Best Western"

5
User 12/06/2017

The beds are amazingly comfortable. The rooms are spotless. The lobby is a hit loud though. Checkin is quick and easy as is check out. The room is extremely quiet and spacious, even though there was a large group of young football players staying there and we were right beside the elevator!

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you so much for your amazing review. I am so pleased that you enjoyed your stay with us, finding everything to be clean, comfortable and spacious. I am grateful that even with a sports team in the building, that you could still see, feel and appreciate the spaciousness and open concept of the property. Thanks again for sharing your thoughts. We will hope to welcome you back again on your next visit to Kelowna. Best regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"Good clean place to stay."

4
User 12/06/2017

Priced well, because of the high season for tournaments that were happening in the area. Prices have gone up each year we have come up to the same hotel. Breakfast is a great bonus and the kids love the pool and courtyard area to play with friends

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you kindly for your wonderful review. I am grateful for your ongoing patronage to our property and so pleased to know that you and your family have enjoyed the amenities that we provide, year after year. Thanks again and we'll hope to welcome you back on your next visit to Kelowna. Warm regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"Great hotel for the value!"

5
758puneetg, Vancouver, Canada 06/06/2017

I was so surprised at the level of service and how incredibly clean the rooms were. It was all the little things like the organic coffee with Keurig machines, hot water kettles in the room for evening tea to the fresh "spa" water in the lobby that made my week long stay comfortable in Kelowna. The gym was up to date and amazing. I wish they had a bigger pool and more outdoor, but it's a great place overall. Breakfast was also included. I would definitely stay here time and time again!

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you kindly for your lovely review. You have given our readers a great overview of the hotel. I am happy to know that you enjoyed your stay with us and I appreciate you noticing the extra touches. Thank you for your compliments regarding my team and their efforts...I will be pleased to share this with them. Thanks again for choosing to stay with us and we will hope to welcome you back again on your next visit to Kelowna. Best regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"Love this hotel!"

5
Curlingfanforever, Kelowna, Canada 05/06/2017

Friendly staff, amazing breakfast, beautiful facility. Request a court yard room if possible, sit on the patio next to a grassy area, feels like home. Pool is large, kids have lots of fun. Attached restaurant/pub has friendly staff and great food.

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you so much for your terrific review! I am so pleased that you and your family enjoyed your stay with us, especially the courtyard rooms. They are especially lovely when the weather is fine and you can enjoy the walkout patio. Thanks again for sharing your comments. We'll hope to welcome you back again for another visit in the near future. Warm regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"A nice place to relax"

5
howardl535, Spokane, United States 02/06/2017

I travel for business 1 to 2 times a week to Kelowna BC and this is a nice hotel to relax in. The staff are caring and helpful. The rooms are nice and comfortable. The food is tasty, and the breakfast buffet is outstanding.

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Wonderful! Thank you so much for sharing your fabulous compliments about our hotel and our team. I greatly appreciate your business perspective and thank you for your patronage! This helps to ensure that we are on the right track for great customer care. Thanks again and we'll hope to welcome you back again on your next trip to Kelowna. Best regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"Great experience!"

5
bonnieg770, Calgary, Canada 02/06/2017

Breakfast was varied and plentiful. Staff kept trays clean and inviting. Beds comfortable and offered good sleep. I have recommended this hotel to people already, as location and amenities offer great value for the area and the traveler.

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you very much for your wonderful review and for the ongoing recommendations! That in itself speaks volumes and I am very grateful for the recognition of my teams efforts...I will look forward to sharing this with them. Thank you again and we'll hope to welcome you back again on your next trip to Kelowna! Best regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"Fantastic hotel "

5
Kieran M, Newcastle upon Tyne, United Kingdom 01/06/2017

Stayed here during road trip to Vancouver. All staff were very good to deal with. The room was enormous with plenty of room for 3 large suitcases ands to move around in. The pool was excellent, clean and lovely and warm. It is right beside a shopping area which is also a good bonus. Kelowna seems like a really nice town and wish we could stay here longer. Would absolutely recommend this hotel and sorry to be leaving it. PS - room includes cooked breakfast which was excellent.

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you kindly for your wonderful review. I am so pleased that you enjoyed your stay with us and found your guest room and hotel services to be excellent. Our pool and hot tubs are always very popular especially with the warmer weather when we can open the sliding patio doors and have an indoor/outdoor pool concept!! :) Thanks again for sharing your comments. We'll hope to welcome you back again on a future visit to Kelowna. Best regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"It was a great stay.........."

5
User 01/06/2017

The front desk staff were all fantastic....so accommodating. I changed my mind a number of times as I was there because of a flood in my home. Breakfast was good. The rooms we had sparkle clean and comfortable.

"Best Vacation Ever"

5
659pearlk, Vavenby, Canada 31/05/2017

My Granddaughter and I had a mini vacation in Kelowna, we stayed at the Best Western. The staff was friendly, helpful and went out of their way to make sure we had "The Best Vacation Ever". Thank You.

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Wow, thank you for sharing your terrific review. I am so happy to know that my team ensured that you and your granddaughter had a wonderful stay with us and that we helped to make it a memorable one! Thanks again and we'll hope to welcome you back again on your next visit to Kelowna. Warm regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"Great Hotel...friendly staff"

4
F8365UBdavidm, Victoria, Canada 30/05/2017

I called this hotel to book rooms for a funeral. The staff members were very compassionate and understanding. They gave us rooms next to each other and in a quieter area of the hotel. It was nice to relax in the hot tub and the breakfast was better than most hotels I have stayed at. Thank you for providing good service and accommodations at a great price!

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you kindly for your lovely review. I am sorry for the reason of your visit but I am truly pleased to know that my team was empathetic and showed some caring touches to accommodate you and the other guests with greater comfort. Thanks again for sharing your comments. We'll hope to welcome you back again for more pleasant circumstances in the future. Best wishes, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"Good option for staying in Kelowna"

4
Sheri S, Calgary, Canada 29/05/2017

Good hotel, friendly staff, good location. Honestly no significant complaints. Rooms were nice, shower was great, beds were super comfortable. Breakfast bar wasn't anything to write home about and restaurant didn't appear to be open when we tried the door from hotel side, but there is a pub on site too (didn't eat there so can't speak to the quality) Didn't use pool but seemed very popular so think this would be a good family hotel option.

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you so much for your great review. I am pleased that you enjoyed your stay with us, finding your guest room and amenities all to be very comfortable and above par. Yes, our restaurant is only open for special events but our 97 Street Pub is open 7 days per week and is terrific, with excellent food and a great atmosphere. Thanks again for sharing your comments. We'll hope to welcome you back again on a future visit to Kelowna. Best regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"Nice hotel with an awesome fitness centre."

5
cmm740, Alberta 24/05/2017

My husband, our dog and I stayed at this hotel in a dog-friendly suite. Overall, we were very happy with our experience! Our room was super clean (not entirely expected when it's dog-friendly--some hotels don't give those rooms the same attention to cleanliness), the beds were very comfortable, and the kitchen was well-stocked. I was also able to use the fitness centre while I was there and I have to say it's definitely one of the best fitness centres I've been in--they have absolutely everything you need for a good workout, plus huge windows with a great view. The staff were very friendly and accommodating (giving our puppers a welcome package when we arrived). Unfortunately, due to flooding in Kelowna, the area was under a boil water advisory. However, the hotel ensured plenty of bottled water was available for drinking and there were several filtered water locations around the hotel (along with a lot of visible signage notifying customers of the advisory). I was also able to have the breakfast buffet during my stay. It was standard breakfast buffet fare (sausage, bacon, eggs, waffles), but very good and the free buffet was a welcome addition to our stay.

"Great stay"

4
Kristen18, Vancouver, Canada 24/05/2017

We were a group coming to Kelowna for a friends birthday. The price was reasonable, breakfast was good, lots of choices and the food in the pub was fresh. I would recommend this hotel for a quick stay or for families.

"Very pleasant BW"

4
davebP7544PG, Surrey 24/05/2017

Well up to standard of BW chain, with good check-in, parking, room comfort and amenities. Received an upgrade due to BW points level to the more modern tower, can't comment on standard rooms. Good on-site pub. Pool and hot-tubs OK. Didn't have included breakfast due to early start.

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you for your wonderful review. I am pleased that you enjoyed your stay and received the complimentary upgrade as a BW Rewards elite member. Thank you for your loyalty to our brand as we appreciate your business! I am happy that you had a chance to experience and enjoy our 97 Street Pub with its terrific food. Thanks again for sharing your comments. We will hope to welcome you back again on your next visit to Kelowna! Warm regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"Exceptional Service!!!"

5
Raregem, Calgary, Canada 23/05/2017

The service began before we even arrived. We changed our booking a couple of times as well we requested a tower room; very patient front desk. We arrived at 10:30 in the morning and 1 of 2 rooms was available. We were able to put our suitcases in the room and freshen up from our flight before heading out for the day. They also allowed us to have a noon check out on one of our 2 rooms. The staff were always friendly and helpful no matter what time of day it was. Free hot breakfast in the morning was certainly a bonus. I would highly recommend this hotel and I would certainly stay here again.

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you kindly for your wonderful review. I am very pleased that our team was able to meet and exceed your expectations throughout your stay regarding the front desk service and will be pleased to share your compliments with them. Thank you! Again we appreciate you sharing your comments and will hope to welcome you back again in the future. Best regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"Large property, helpful staff"

5
Gary A, Richmond, Canada 23/05/2017

The place is large with a large green space within the complex. It has an indoor/outdoor pool that is about 10 metres long. The breakfast was great with a variety of hot and cold food. Helpful staff as there was an accident on the Coquihalla Highway and were warned by the front desk that the road was closed. They saved my family 5 hours wait time as we went through Highway 3.

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you very much for your wonderful review. I am so happy to know that you enjoyed your stay with us and that the front desk was able to alert you to a situation on the Coquihalla which allowed you to alter your driving route and made for a much more pleasant drive home! Thanks again for sharing your comments. We'll hope to welcome you back again on your next visit to Kelowna. Best regards, Rosemary Paterson, General Manager Best Western Plus Kelowna Hotel & Suites

"My Kelowna Home"

4
laurenceg792, Red Deer, Canada 17/05/2017

My home away from home. Love this hotel. Friendly staff that great you on passing. Kids love the pool. Everyone is happy when we stay here. The place was at max no rooms left and always had hot water. Im picky about where I stay.

RosemaryPaterson, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review
Thank you very much for your ter