Best Western Plus Kelowna Hotel & Suites,  Kelowna

4.5/5  - based on 1260 guest reviews.
2402 Highway 97 N, V1X 4J1, Kelowna, Canada - See map
+1 250 860 1212 +1 250 860 0675

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> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Massage services
    Massage services
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Located just ten minutes from championship golf courses, breathtaking beaches, museums, sports and more, the Best Western Plus Kelowna Hotel & Suites offers environmentally friendly lodging, a great central location with optimum value in premium guest room and hotel amenities in our Kelowna hotel. Flying in? Call the hotel to reserve your complimentary airport shuttle by 10 p. m. the night before arrival. Shuttle runs approximately every hour. Just outside this remarkable Kelowna hotel, guests will find a variety of things to experience while in town, with wineries, beaches, cultural districts, museums, sporting tournaments and endless outdoor adventure just minutes away. If you are traveling with your family pet please contact the hotel directly to ensure we have a pet room available. Other amenities at this Kelowna hotel also include a daily complimentary hot breakfast buffet, a sports pub, wellness spa, indoor heated saltwater pool, outdoor hot tubs and fitness facility. The Best Western Plus Kelowna Hotel & Suites is also a leader in sustainability and has four Green Key Designations, making it Sustainability Leader of the year and carbon neutral certified. Guests arriving in Kelowna for business travel will appreciate our on-site business services. Close proximity to the Landmark Technology Centre and Landmark II, the Kelowna Innovation Centre, University of British Columbia Okanagan, the downtown Kelowna Business community in addition to Orchard Park Shopping Centre allows efficiency in transportation to and from our Kelowna hotel. If you're looking for conference and special event space, our own meeting and banquet facility offers 5,900 square feet of space including a rooftop terrace with spectacular views. Our experienced meeting and event coordinators are here to assist you with all your meeting and event requirements. Make your next trip to Kelowna unforgettable. Book a stay and save today with the Best Western Plus Kelowna Hotel & Suites.

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Room 1

Guest reviews


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based on 1261 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
733
Verygood
 
426
Medium
 
69
Poor
 
18
Horrible
 
15
Business Business 265
Couples Couples 380
Family Family 419
Friends getaway Friends getaway 99
Solo travel Solo travel 42
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Plus Kelowna Hotel & Suites,Kelowna
  • 5
    « Amazing service and Free breakfast! »

    Thanks you Best Western Kelowna for looking after me for the past few months. It feels like a second home for sure. Thank you for the amazing service you provide consistently . See you next week!!!!!!

    4
    « Good Hotel »

    We've stayed at quite a few places in Kelowna and have to say that this is a good hotel. It has a good warm breakfast (pretty busy, was out of utensils, and ran out of some food at times), but overall a good breakfast. Nice pool, hot tub, gathering area (all linked). Rooms we had were spacious. Parking can get busy but overall was decent. One of our somewhat negative comment would have been a few slow front desk people, but again, overall it was good. Most of the staff were friendly and would go out of there way. Thanks BWP!

    5
    « Always a pleasant experience »

    Always my first choice when staying in Kelowna. Great value, excellent staff with a truly caring attitude. Great balcony views, food at the pub is excellent along with lots of TV's to watch your favorite sports. Breakfast could be a little better buts it's included so not going to complain about free.

    5
    « Great Stay »

    From first booking our group reservation to the end it was a great experience. The staff are all wonderful and easy to deal with. Breakfast was excellent, something for everyone. Staff keep it clean and fresh. Special thanks to Ginette & Patrick for everything!

    5
    « School shopping in kelowna »

    Awesome hotel in kelowna, close to all amenities, awesome breakfast, coffee in lobby was nice. Pool and hottubs were good, staff have always been good, very helpful. Walking distance to other restaurants and shops

    5
    « Pleasantly Surprised »

    Stayed for three nights in April and thoroughly enjoyed our stay. We have stayed in several places in Kelowna over the years and enjoyed this hotel. Our unit in the tower was clean and comfortable. Janet was extremely pleasant at check in and was very helpful with a minor first aid of a cut finger. The complimentary full breakfast was good. During our last night someone pulled a fire alarm however I don't hold it against the hotel when some drunk idiot does this. We plan to come back in the future.

    5
    « Great Hotel a very pleasant stay »

    Great Location, friendly staff, comfortable rooms and a very pleasant stay. Special mention for Xichun and Sharon, friendly check in and very welcoming, We stayed with our Golden and he was welcomed and we never felt he should not be there, a huge plus for us.

    5
    « Our 12th Wedding Anniversary »

    The Executive Jacuzzi Suite was great. We appreciated the fireplace and the fantastic bed. Mary, who did a great job of making us feel welcome, was our go to person????. We liked having the option of having our bikes in secure storage. Many thanks!

    5
    « Hotel of choice »

    This is my choice of hotels in the Kelowna B.C. The breakfast venue is so bright and a strong resort feeling with a feeling you could also hold a breakfast business meeting. The rooms are always clean and fell 5 Star, Beds are very comfortable, in room coffee is nice when getting ready for the day or to end an evening. I love the elevator security, i think all hotels should follow suit.

    5
    « Feels like Family, Great 2nd home »

    When I travel for business, always pick this hotel. They have great friendly staff, comfortable rooms, great location, breakfast bar awesome, lovely grounds, location close to shops, restaurants, attractions. The gym, pool, hot-tub and all the amenities make this our go to place to stay in Kelowna. The wednesday complimentary business cocktail hour a plus. Thanks for making this a great experience for us.

  • 1
    « No sleep hotel »

    Chose this highly rated hotel and was very disappointed. Noise around 6:30 every morning woke me and persisted until around 8:30. I am not a light sleeper. Tack on some smaller issues like you Can't order a movie at this hotel and one staff member was rude to us and you have a bad experience overall. A shame since I seem to be a minority on this opinion but this was how it went for my wife and I.

    3
    « nice family hotel with breakfast included »

    Stayed at bw+ for hockey tournament. rooms clean and spacious and kid friendly. A little hard for parents to together, there is a nice area for people to meet with tables and chairs, but since its in a open area and a large space with glass walls on 2 sides, we were constantly asked to lower our voices and no music was allowed. Located on main strip in Kelowna with lots of restaurants and shops within walking distance.

    5
    « Great as always »

    Stayed in Kelowna early April on our way to the RV show in Penticton and as usual my wife had booked us into the Best Western. Room was spotless, staff were great, breakfast was really good (watch out for the young baseball teams - they eat a lot) All in all our stay was very relaxing. Thank you

    5
    « Clean, great service, friendly staff a must stay when in Kelowna »

    Our room was very clean, hot breakfast with variety of food that would please anyone from age1 to 100, great service from all the staff from start to finish of our stay. Close to restaurants, shopping and outlets. we felt safe and secure as security guards are seen throughout the building and various times. I would definitely stay again!

    5
    « 85th birthday »

    We were given a beautiful room, very comfy bed, excellent service,chocolate dipped strawberries for the occasion of my 85th birthday. From the time of our arrival throughout our stay, everybody seemed to bend backwards to please us. We recommend this hotel to anybody who needs to stay at a hotel.

    5
    « Excellent staff, clean rooms, great breakfast »

    Rooms are spacious and very clean, staff were helpful and very friendly. Excellent complementary buffet had omelettes, waffles sausage, more then expected. Went to the gym also very clean and had enough variety to have a good workout. Would stay here again and would highly recommend it to anyone coming to Kelowna

    5
    « Alway great »

    We usually stay at BW in our travels but sometimes not an option. Always good service, great beds, good internet, spacious rooms and awesome customer service. The only negative if I had to pick one is that at this and all hotels in kelowna they don't have registered massage therapists at their spas so you can submit treatments to insurance

    5
    « Mini get away »

    Great hotel with good breakfast. Convenient location for shopping. Indoor pool and hot tubs outside are very nice. Many different types of rooms are available. Ours had full kitchen and 2 bed rooms. The room was quiet.

    5
    « Great service »

    I frequently stay in hotels for work and I've been fortunate enough to stay in a lot of Kelowna's top hotels including the delta, coastal, el dorado, coastal, Ramada, sandman and others. My previous stay at the Best Western on Harvey wasn't the greatest. There was a large group above our room and the manager Patrick was outstanding. He gave us another room. This gent goes above and beyond for his customers. He was the reason I stayed there again. The hotel has many highlights like non chlorinated pool, really nice spa, hot tubs, comfortable beds, and the best continental breakfast I've seen in a best western hotel. This trip I stayed in the North Wing of the hotel. These rooms were extremely convenient as they have great access to the pool and hot tubs. Really great night sleep & experience.

    4
    « Relaxing place to stay »

    I had an advance registration, it was located immediately and we were given a friendly welcome. The receptionist was efficient at check in explained the facility, and amenity's of the hotel. This hotel provides a great breakfast that is served in large open area. The room was quiet and comfortable.

  • 5
    « Great hotel for a great price! »

    My friend and I stayed here for 2 nights and everything was great. Clean rooms, big bathroom, comfortable beds, hot tub/swimming pool and our favourite part was the buffet breakfast which was included in our room package. The breakfast offers a wide array of options from hot options like scrambled eggs, bacon/sausage, hash browns, waffle bar, oatmeal to other options like yogurt, fruit, granola and more. Would definitely stay here again.

    5
    « Exceeds Expectations ! »

    Front desk staff at check in was so accommodating and sincerely friendly the young gentleman set the tone for the remainder of our stay :) We travel with our dog and I'm always a little worried what our "pet" room may be like. Well it could not have been nicer, clean, spacious, comfortable and quiet. Not a fan of "complimentary breakfasts" but this hotel has raised the bar, lots of choices, hot breakfast buffet as well as fresh fruit, cereals, yogurt ect , bright and tons of seating. Again super friendly with a lovely lady walking through taking time to chat, answer questions, ensuring all the patrons were happy. Definitely recommend and we will be coming back :)

    5
    « Would definitely stay here again! »

    We had great service from the time we checked in till we checked out. This place is quiet, safe and secure as security personnel walks around on a continuous bases. The rooms are very clean! We had a balcony which allowed us to enjoy the fresh air! The breakfast was accommodated to all ages as we had our granddaughters (aged 15 & 4) & they were very happy with food! Walking distance to restaurants & shopping!!

    5
    « Great stay as always »

    Right from the first call to book our room to the moment we left the hotel we were pleased. This hotel really has everything. Great rooms, great beds, great facility. We always stay at this location whenever we are in Kelowna.

    4
    « Great central hotel »

    Busy large hotel with lots of breakfast choices and room to eat without being squished in a meeting room. Rooms were clean and most of the staff had smiles and were prompt to serve us. Excellent if travelling in groups or with a team. The pub next door has decent pub food and it's a reasonable walk to chain restaurants if that's your thing. Would also recommend Rusty's pub which is about 10 minutes to walk to. Great food with billiards dart boards and dance floor.

    4
    « Wonderful »

    This is a good hotel! No hesitation on recommending or staying here again! Nice rooms, great attentive and helpful staff. Looking forward to staying here again - but this time for pleasure. I wish I would have brought my swim trunks - the pool and hot tubs (yes tubs - they have 2!) looked very inviting! Breakfast was standard fair for Best Western - just what was needed.

    5
    « Thumbs up! »

    Thumbs up! Was here for a business trip and this is our first stop. Good choice for the rest of our trip/cities to visit. Very clean! Very well maintained. Well recommended. I'm definitely coming back even for a vacation.

    5
    « Wonderful stay »

    Booked in for several nights. As always, a very comfortable stay. Great beds and modern well maintained hotel. Great fitness area. Excellent staff. Love the included breakfast. They had a corporate welcome mixer which was very good. Nice to talk to the management staff and other business people staying at the hotel. Very well organized. Great place too stay.

    5
    « Great staff, well maintained facility, and excellent value. »

    The staff, particularly Patrick at the front desk, were warm and welcoming, and very efficient. My family opted to modify our travel plans, to make another night stay at your hotel. The pool and hot tubs are particularly well done (and appreciated by my daughter.) I travel quite a bit for my job, and sample a great variety of hotels. What the staff are doing there at the Kelowna Best Western should be applauded. I wish I had the same level of courtesy, and effort at all the places I stay. We will be happy to return to this hotel.

    4
    « Good Stay »

    We stayed in Kelowna for a night before heading to Big White. The shuttle company for the hotel was convenient. The room was as pictured. The breakfast was average. The staff was super friendly and courteous.

  • 5
    « Great location »

    The only criticism we have is that we forgot to bring along our bathing suits, the pool and hot tubs looked very inviting! The room was clean and very nicely decorated, the bed very comfortable. The full buffet breakfast was excellent. Best of all it is so central, any shopping or business to be taken care of is within walking or a short drive. We will be back.

    4
    « Best Western Kelowna »

    Very good service, clean roomy rooms and good breakfast. Friendly front desk staff, this Best Western is in a very good location. It is close to shopping and the highway and is very easy to find. Really really enjoyed my stay there.

    5
    « I get a feeling that this place is pretty consistent. »

    I read the reviews before visiting this hotel and they are pretty consistent with my impression of the place. The ladies that work at the front desk are very friendly and knowledgeable. They made a good impression on me right from the start. The room was clean and big, I really don't have any negative things to post. The bed was big and comfortable. The room was really quiet, except for some mechanical noises when the heating/cooling kicked in. I would also suggest that you request a second floor room if you don't want to hear people in the room above you walking around. It wasn't very annoying though, just something to consider. What I really appreciated is that there is a pub attached to the property, which is very nice after a long day of driving. Also, breakfast is included with your stay, and it was pretty good. The selection included cereal, porridge, eggs, sausage, waffles, yogurt and other stuff. Oh, and they offer 'to go' cups with their coffee. Awesome!! I would recommend this hotel and will stay here again if I come back to Kelowna!

    5
    « Beautifully maintained and very comfortable »

    This Best Western location is the best I have stayed in within North America. It is clean, attractive, a pub and a restaurant, a fitness centre and a pool. Long term parking is available at a reasonable rate, and is subsidized, based on the number of nights stayed in this hotel. It is also located close to a major shopping mall and an international airport. Staff is professional, courteous and helpful. Definitely a great place to stay.

    4
    « Kelowna Stop Over »

    We chose the Best Western Plus because of its relatively short distance to the airport and because it had a pub attached. Our room was quite large with two queen beds, it was very quiet during the night with no noise from the highway and the food and drinks at the pub attached were very good. Breakfast was a good buffet with plenty to choose from and overall the stay was very good value for money. We would not hesitate to stay their again in the future.

    1
    « Room Rate Games »

    Watch your room rate when you book i was part of a group of 5. 3 members booked after me 4/5 got the same rate I got suckered. paid the most. got the room in the oldest ppart of hotel that is left over from 30 years ago Its not pleasant. dont let it happen to you

    4
    « Best Western »

    We only stayed one night, however I would definitely stay again. It is walking distance to ski shops, grocery store and next door to the greyhound bus depot which is a collection point for Big White ski resort. It was clean and quiet, and the FREE breakfast was amazing. Oh, and plenty of eating options as well.

    4
    « Very clean rooms and hot continental breakfast! »

    We enjoyed our stay here very much. We only stayed one night and were very satisfied with everything. The rooms were very clean and the beds were very comfortable. Also, our room had a Keurig machine! Yum! There's also a restaurant and a pub that is connected to the hotel. Close to all shopping areas as well

    4
    « Great stay. I'd come back for sure »

    The hotel was affordable and clean. The room was modern with a 1 bedroom suite, kitchen and comfortable. The pool was a good size and the fitness centre was good too. Breakfast included sealed the deal. Staff also very accommodating.

    5
    « Large hotel with a small hotel feel. »

    Beautiful room. Great staff. I arrived very late due to airline issues and was provided with a snack pack to keep me going! This was an Airmiles reservation, which usually gets you a lower level room, but not this time! Would recommend to all, and we may use it later in the year for an upcoming conference. The facility is expansive, but the boardrooms look easy to use. My only complaint is the one I have for almost every hotel out there....for heaven's sake invest in adult sized toilets! Why hotels install toilets meant for kindergarten children is beyond me. I have arthritis in my knees which makes gettin on and off an issue.

  • 5
    « Comfortable Stay »

    This is my third time staying at this hotel, all three times have been great! We stayed in the tower on the top floor, it had a nice view with large windows. The room was clean and the beds were comfortable. The staff were very friendly and the buffet breakfast was great! We are from BC and this is where we stay on our shopping trips to Kelowna!

    5
    « Best New Stay in Kelowna »

    Im a Platinum member and have enjoyed many Best Westerns around the world... Kelowna was exceptional. Clerk Friday night was amazing - very engaged and service oriented, cordial and funny and quick witted. He went out of his way to help us feel welcome and taken care of. It is a busy location with plenty of close by ammenities... so be prepared to wait in line - would have been my only peeve... I was in a hurry in the morning for an appointment, and I like to leave with a receipt in my hand... but it was too busy... other than that... it was not built as a hotel originally... and is a bit unusual looking from the outside... but dont let that fool you... its a great value and not your average Best Western!.

    5
    « Great stay in Kelowna New Year's Eve »

    The hotel was excellent, good service, and had Tesla taxis, which we made use of, being New Year's Eve. The hotel recommended Raudz' Restaurant, for dinner, which was truly excellent. The only thing I would change, would be to have a room away from the elevator.

    5
    « Perfect hotel!!! »

    This hotel is perfect, elegant, and comfortable. The rooms are spacious and well equipped with all you need. The swimming pool is nice with two hot tub outside. However, the sauna was under construction. The breakfast was great, a lot of space to sit, and a lot of items to chose from. There is a restaurant/bar onsite with very good food, excellent choices. Totally a nice place to stay here for a few days.

    5
    « Bad situation from Westjet made good by best western »

    We got stuck in Kelowna because Westjet canceled our flight. I had the worst experience with Westjet but Best Western help make us comfortable and were so helpful. I would recommend staying here to anyone

    3
    « Rewards customers deserve better »

    Had to negotiate a better rate because Trip advisor offered a better price. Only until I showed what was offered online did i get a better rate. The renovated room was nice, carpet removed and vinyl plank flooring used. The heating was in adequate and the fan ran all night and was loud. I have had better stays at this location.

    5
    « Magnificent »

    I cannot say enough about this property.Upon arrival Mary at the front desk was exceptional,courteous,professional,friendly a charming younglady.Thankyou Mary.The Asst Mgr Mark was also incredible, Thanks Mark.Comp. Breakfast was pretty good, and the food and drink at the 97 St Pub and Grill was Great. Accomadation was very,very clean,(hats off to the cleaning staff),bed comfortable.Could not ask for more .Excellent Stay.Honestly the best for my wife and I for sometime.And the last 2 years we have wintered for 6 months at a 5 star resort, they could learn something from the TEAM at BW Plus Kelowna BC. THANKYOU AGAIN>SEE YOU AGAIN>

    5
    « Customer Service Extraordinaire »

    We locals need a room now and again. The Best Western Plus Hotel has the Amenities and the service we need for that break. Thank you for your kind attention to our needs. Lovely breakfast. The indoor pool is large and beautifully designed. Cheers!

    5
    « Ease and Comfort »

    Always try and stay at the BW Plus in Kelowna for the location which gives easy access to all of Kelowna and the airport; the comfort and cleanliness of the room; breakfast is always good and the pub next door is close and offers beer and food. What more could you want?

    5
    « Check in fast and friengly »

    Check in handled very quickly and efficient. We had a ground floor room with a king bed. Room clean and everything neat and orderly. New bathroom. Coffee maker and kettle, iron and board, dressing gowns, slippers. Very clean. Quiet. Excellent hot breakfast. Large inner grass courtyard with hot tubs and BBQ equipment. Hotel has an indoor pool as well.

  • 4
    « Lovely Stay »

    I find the BWPlus hotels to be convenient, very clean, comfortable, and ther staff have always been helpful. I know I am going to enjoy a good breakfast that is well laid out. in the morning and I appreciate the later check-out time. I have used these hotels for business trips and also for an extended vacation with my wife. Never disappointed

    5
    « Excellent transit experience »

    A perfect place to stay if you are flying in/out of Kelowna. Provide a very nice free shuttle service and parking at a much more reasonable rate than at the airport. The hotel is quiet, clean and has the most comfortable beds! We will plan to stay here again any time we are flying.

    5
    « Excellence in Kelowna BC »

    We had an excellent room on the eighth floor. The hotel is not far from the local airport and the downtown Kelowna, BC, Canada amenities. The room, like the staff members, was warm, friendly and efficient. There was even a nice fireplace and the room price included breakfast.

    4
    « location, Value, and great included breakfast »

    If you are arriving from the airport save yourself a $25 cab ride and get the free shuttle, and enjoy the included breakfast. Eggs, nice bacon, fresh waffles, oatmeal, fruit, yogurt and baking, good coffee and a bright room with lots of tables. Rooms are simple and clean with coffee, mini fridge, free wifi and comfortable beds. Pool seemed popular but didnt use it. Simple straight forward value, for accommodation its a good bet. Pub next door fairly basic but adequate for light meal and a drink.

    3
    « It looks nice but.... »

    We stayed Black Friday night. The property looks good, has some nice features but misses badly on a couple of points. The queen size beds (no kings available) seem to be smaller than other queen beds I've slept in. Maybe it's just an illusion, maybe it's just me (but my wife came up with the same observation). The other glaring issue is the total lack of sound deadening between the hallway and the room. The gap under the door lets all the hallway noise into the room. Even two people talking quietly while walking down the hall could be heard very clearly from inside the room. Last issue - the buffet style breakfast included with the room was quite disappointing. The powered eggs were awful and the staff were not able to keep up with the demand. If there is a next time, I'll skip the free breakfast and pay for something I might enjoy.

    5
    « Travelling to Kelowna »

    Hotel is close to everything. The staff was excellent. My room was ready at 9:30 AM so I was able to work in my room. A definite surprise when it was ready that early even though I requested early check in. The gym was well equipped and tons of choices at the hot breakfast buffet.

    3
    « good warm breakfast, good looking rooms...but very noisy »

    Took a while to get checked in, the young staff were friendly...too much talking about themselves. Excellent breakfast, very clean room, well equipped. Unfortunately, all the 2 story rooms around the court yard are VERY noisy....if you have someone above you.

    5
    « Great Stay! »

    Spent 4 nights and had a wonderful time. Great accommodations, comfortable bed, good breakfast. This place has a beautiful courtyard and suites with a full kitchen. Very friendly place to stay in Kelowna.

    4
    « Will stay at hotel in future »

    Very accommodating , helpful, amazing breakfast, and comfortable rooms. Top notch accommodation for pets! This is much appreciated and please continue this as great pet owners really do appreciate this.

    5
    « Excellent Stay »

    Great Staff and facilities. Restaurant is OK, but lots of nearby alternative places to eat. Central location close to shopping. Had one small issue with restaurant / pub food, but was well compensated by hotel staff for the inconvenience.

  • 5
    « Great Stay »

    A great place to stay. Very clean rooms, quiet rooms even being so close to the highway. Lovely rooms and decor. Great beds to sleep in. Pool and spa very relaxing and not busy. Excellent breakfast in the mornings. Free Globe newspaper downstairs. Just a great central location to stay. Our only motel when travelling. Check it out - you won't be disappointed. Last stay was free from our points...

    5
    « good value »

    Friendly staff from check in to check out Clean and affordable, comfortable beds and amenities. Breakfast was hot and full type not just muffins and coffee or juice. Location is between airport and downtown

    5
    « EXCELLENT SERVICE »

    The best western in Kelowna is extremely clean and have very kind and helpful staff who go above and beyond to ensure your stay is enjoyable !!!! The room was better than we expected. It had a lovely sitting area a small kitchenette and a private bedroom with a patio door into the courtyard. the pool and gym are great and the breakfast was hot and fresh ! Highly recommend staying at this hotel !

    5
    « Great Hotel »

    We stayed at this hotel based on a recommendation from friends & also we were travelling with a pet which this hotel accepted. We were travelling to the airport extremely early in the AM & needed to know if their shuttle would get us there in time, and would they accept the pet on the shuttle. The staff took the time to check with the shuttle and called me back with all the info - how nice was that!! All was good & we arrived at the airport in plenty of time. We have stayed at this hotel before, & know the breakfast is fantastic. However, due to our departure time, we couldn't have brekkie this trip.

    5
    « You might want to live here »

    Pool, hot tub, fitness centre well maintained and clean. The free breakfast was a smorgasbord . The staff are friendly and gave me helpful information. The room was comfortable and clean. I could move in.

    4
    « GREAT HOTEL IF YOU HAVE A PET!! »

    When we checked in and they asked about our pet, we were immediately given a goodie bag for the dog. It had treats, a new ball and of course, baggies for cleanup. The room was very modern and looked much better than many non-pet rooms that we have stayed in. It was very quiet and access for taking your pet our was very easy. Just open your sliding glass patio door!

    5
    « awesome place »

    Its a very comfortable hotel and is close to lots of restaurants and store. The internet was good, the Breakfast is good, the pool area and hot tubs are clean. The staff is helpful and friendly. Hope this helps

    3
    « Unexpected Experience at Check in »

    I returned to this hotel because of my very positive experiences in the past. I certainly did not expect to be treated as a "stranger in the night". The hotel met the usual high standards regarding accommodation and services but the check in experience was unexpected and unwelcoming and not up to usual standards.

    5
    « excellent hotel »

    We were stranded in Kelowna because of a snow storm. We booked this hotel as in was in a good location and offered a great value for the price. We were extremely impressed with the amenities for the price as well. The staff was extremely helpful extended our check out time by 2 hours at no charge.

    5
    « Lovely Room, Great Staff, Good Location »

    There's not much not to like about this Best Western. In fact, I can't think of anything that I would say needed improvement. The room was large, clean and quiet. The staff polite and helpful. The location was very good. Only 10 minutes to the airport by car. Shopping and restaurants are within walking distance. The breakfast was good with lots of hot items to choose from. And the eating area is quite large so you don't feel crammed in like at some hotels. Would I stay again? Yes.

  • 4
    « Last minute rescue »

    Got stuck in Kelowna because of a snowstorm, so had to get a room for the night. Desk staff were very lovely and upgraded me to a suite when they heard I was having a bad day. The room was comfortable. The little sitting room in the suite would have been more comfy if it had had a sofa instead of two chairs.

    5
    « Great place, great location »

    Great place to stay in Kelowna. Centrally located and close by to any of the amenities you really need. Staff is great, breakfast is not your typical toast and yogurt, although they are available. Should be no way to come away hungry!

    5
    « Winery Weekend »

    Shopping weekend in Kelowna, the Best Western Hotel was an excellent choice of Hotels, service staff were very good, the desk clerk, (Irish) was a treat to deal with and was extremely knowledgeable of wineries and other places of Interest in Kelowna. Great ,weekend.

    5
    « Good Hotel, breakfast & central location »

    Great hotel, good buffet breakfast & central to everything. Staff was pleasant & helpful. Rooms are very clean, enjoyed the balcony off my room. Central location close to shopping, restaurants & other amenities.

    5
    « Great customer service »

    Had a problem with noisy inconsiderate neighbors for two nights. There was a herd of elephants running up and down the halI the first night and gymnasts were practicing tumbling routines on the second night. I was compensated for the inconvenience by a very understanding front desk clerk.

    5
    « Great Stay! »

    Had the pleasure of staying at the Best Western Plus Kelowna Hotel & Suites while on a recent shopping trip in Kelowna. We found the hotel to be a very comfortable place to stay. From check in to check out, the staff were friendly and helpful, the hotel was clean and well appointed. The room was very functional and the beds comfortable. We would definitely stay here again when we are in the area!

    5
    « Top Quality »

    My wife and I have stayed at this hotel before, and so it's our "go to" overnight destination while traveling through Kelowna. With a parking lot near the lobby, spacious guest rooms, and a first class breakfast included, no wonder we look forward to our stay here each time. Thank you Best Western for making our stay so pleasant.

    5
    « Comfortable, clean, conveniences »

    This is a no frills hotel with a punch of comfort that makes for a hassle-free stay. Free shuttle around town was convenient and cozy. Staff were pleasant and breakfast offered a decent spread of self-serve options for a feel-at-home stay. The location is close to the Mission Creek Regional Park with several big stores and restaurants nearby.

    4
    « Spacious room »

    I stayed here for one night, the room was clean and spacious, it's within walking distance of a couple of restaurants, the hotel pub/restaurant was more of a 'sports bar' and much too noisy for me but everyone in there looked like they were having a good time.

    5
    « Very Enjoyable Stay »

    I stayed here overnight for a business trip. The hotel is well appointed and clean and the staff are welcoming and helpful. The room is comfortable and not too small with a nice balcony. The location is central and close to shopping and restaurants so a lot of choices close by.

  • 5
    « Great staff, nice rooms »

    The highlight of my stay was the staff, very efficient and friendly. The location, and the rooms also were very satisfactory. Good choice of items at breakfast as well. My room was toward the back, and was certainly quiet, I could not hear any of my neighbours or traffic, great for a good nights sleep. Would definitely recommend!

    5
    « Best dog friendly hotel ever!!! »

    This hotel is now our favourite Kelowna hotel. We travel a lot, with our 3 dogs, and this hotel is leaps and bounds more dog friendly than any other hotel we've ever been to. Our room was ground level, no carpet, sliding glass door to patio and lawn, we were given a sheet to spread on bed. It couldn't have been more dog friendly. Well, maybe if there were a couple of bowls for them. Highly recommend this hotel.

    5
    « Bed and Breakfast »

    You cannot go wrong at this hotel breakfast free everyday and an excellent selection of food choices. The rooms were clean and crisp and the beds were so comfortable. The internet was perfect the room was well appointed.

    5
    « Best Western Kelowna »

    We always stay at the Best Western for our Kelowna visits. We love the breakfast, room, hotel staff, housekeeping staff and the pool and hot tub. The hotel is located very near the Orchard Park shopping mall.

    5
    « Warm & Friendly Wecome »

    Very clean, very friendly and an all around great experience. All the staff were helpful and the room was clean and comfortable (temperature wise) upon arrival. Also, very quiet, which is welcoming when you have to wake up early!!

    4
    « Long Weekend Stay... »

    Our Deluxe Pet Room was extremely spacious and exceptionally clean. Main floor room with patio door access very convenient, we were totally impressed. Breakfast was more than we could ask for consisting of both hot and cold choices. Recommend to others if you are looking for a place to stay... so worth it.

    4
    « Nice hotel »

    We had a nice renovated room. The staff was friendly. Pool area was very nice and clean. Good big breakfast included with the room, big variety. Good location! I would recommend this hotel to friends and family.

    1
    « rewards program is a joke! »

    Made 2 reservations for Best Western hotels but after that I found out you don't get rewards credit if you don't book directed through Best Western. What a joke because if you book through them the prices are higher!!! Thinking of changing my reservation to another hotel because of this.

    4
    « Great Hotel »

    Excellent place to stay. Great breakfast. Very clean property. Great housekeeping staff. We will stay there again on our next trip. More incentives should be provided for loyal rewards customers. Check in at 3pm instead of 4 pm.

    5
    « Very nice hotel »

    Rooms were very clean. Nice and roomy. Beds were comfortable. Staff were helpful and professional. Was very happy with this property. The hot breakfast which was included was really good. Bacon, eggs, hash browns, waffles, fruit, cereals, etc. A very complete breakfast. Pool was warm and nice.

  • 5
    « Very Nice »

    We chose this hotel for its location, free airport shuttle and comp breaky but were thrilled with friendly and helpful staff (especially "Owen") and comfy rooms/beds, balconies and nice pool area. Two thumbs up

    5
    « Weekend Shopping Trip »

    Awesome facility. Centrally located close to Shopping and Eating establishments. Friendly helpful front end staff. Breakfast staff Helpful lots of variety for food. Room was very clean with an Excellent view of the city and Okanagan Lake Highly recommend

    5
    « Good clean and comfortable room »

    Good clean and comfortable room with a comfortable bed. The towels were good quality and hot buffet breakfast. The staff were polite and helpful. Great facilities available which were available such as a pool.

    2
    « September 2017 stay »

    The hotel is to close to Hwy 97 which can be very busy during the spring , summer , fall season . Also , for the services you receive the hotel is quite expensive .I wouldn't recommend it at all . There are better options .

    4
    « very, very comfortable »

    Very clean, spacious extra friendly staff. Also has a pub right outside the door of the hotel where I enjoyed a very reasonably priced steak and great atmosphere. The air con is quiet in the room and the bed was very comfortable. I would definitely stay here again.

    4
    « Penultimate stop. »

    Stopped here to break up the journey back to Vancouver after our trip around the Rockies. This is our third Best Western stop and it was certainly the best. Kelowna is much busier than we thought and this hotel is a short drive from the centre. Lovely welcome. We arrived very early and knew our room would not be ready but we needed to do some laundry in their machines and we were kindly given the key card to do this. We sat outside while laundry was finishing and by the time it was done they managed to give us a room. Thank you! We eat in the pub opposite but did not do so on the second night as long wait for food! We used the pool and hot tub, very nice. The room was large and comfortable and we slept well. Complimentary Breakfast was more than adequate. It was very busy but tables were cleared quickly and efficiently.

    1
    « Professional ambiance and comfort »

    We enjoyed our stay very much. The Room, breakfast and professional staff contributed to a most comfortable stay. Although we did not use the pool and hot tub they were very inviting. We would certainly return in the future.

    4
    « Great Overnight stay »

    Although the location is a bit "out of the way", the room was great, and the staff very helpful. We left our car while we flew out. The trip to the airport was great, on the way home we called the hotel to check on the time of the shuttle, turned out it would have been an hour wait at the airport so we asked them to cancel the shuttle and we took a cab. Problem was they never called the shuttle personne,l so we had a call from them, not cool! Otherwise the experience was very positive.

    4
    « In route to Mexico »

    As our nearest airport is Kelowna B.C. we always choose the B.W. when flying to far away places. It is definitely not the cheapest hotel ... but I would choose quality as well as cost when choosing a hotel. The staff are great. the complimently breakfast is great. Rooms are clean and well stocked. The shuttle takes us to and from the airport. It is a nice way to start and finish a vacation.

    4
    « Friendly & Helpful Staff, Excellent Amenities Offered, Nice Executive Room »

    Hotel staff knowledgeable, friendly, and helpful to ensure a pleasant stay at this hotel. Provides a hot buffet each morning with good variety to meet everyone nutrition needs. "Free" airport and casino shuttle services available to its hotel patrons. Nearby restaurants which we enjoyed; Joeys, The Keg, Montana's. Local 97 Street Pub; good value and great "happy hour prices". Our first visit to Kelowna and we will definitely return to this hotel in the future. 9/10.

  • 4
    « Great Value »

    We hadn't booked, but did check on line for the best deal, the front desk started $30 higher but did give us a walk in rate. The room was all we needed, beds comfortable and room clean. We were in the tower, so had a balcony and nice view whilst being downtown. The breakfast was great for a buffet and was everything we needed to start the day. Would certainly come back next time we are in Kelowna

    2
    « Poorly managed and unfriendly staff »

    This hotel should be avoided. It did not meet Best Western Plus standards. The old section in this hotel has a very small service elevator, but it was almost unusable with limited weight restrictions. The front desk staff did not advise us that we would have to lug up our luggage otherwise. It was so bad it was almost funny. Many of the staff were unfriendly with the exception of a couple of housekeepers. Additionally we accidently left an expensive clothing item behind which was not returned. This item could not have been mistakenly discarded and should have been turned over to their lost and found who we had almost immediately notified. The room had very poor lighting and should have at least on bright light by the bed for reading. The guest room had a heavy perfume smell when we arrived which we discovered later was intended to cover up an bad odor from the toilet. There was also a trip hazard in the room where new tile was installed by the room entrance but not level with the carpet. This may sound like a small thing, but it really was a trip hazard and poorly designed. While the room had been clearly remodeled, it was still an old section of a larger hotel and not especially attractive. We would not stay here again and probably would try the other Best Western Plus in West Kelowna. We are BW Reward members and this was our first unsatisfactory experience with BW. Our stay in Revelstoke had been perfect so our expectations were already established...thus our disappointment to an otherwise wonderful 10 day vacation.

    5
    « Very Central to everything »

    Have stayed several times before always enjoyed my stay, the staff are extremely helpful.Everything is close by for groceries to hardware, the hotel has an indoor pool to use , lots of parking as well and right by the main road.

    3
    « Good Hotel »

    We stayed at this hotel for three nights and found our room to be spacious and the beds comfortable. We had a balcony with a view towards a garden and the pool. It was a better view than the other side which was a parking lot. We were in the two storey wing, not the tower. The breakfast area was nice and big with the usual buffet for Best Westerns. We found that the pool is not conducive to adult swimming as there are a lot of children at this hotel. We also didn't care for the fact that the washroom in the pool area is the only public washroom for the lobby or restaurant area so people were walking in and out with street shoes.

    4
    « Not in Town but No Problem »

    Just a two night stay before/after wine tour of the region. Hotel is fine if a little too family friendly for our taste nowadays which meant pool was too busy for proper swimming until 9:30 pm. Ate in restaurant on first night and found it perfectly fine and good value if opted for daily special. Second day took advantage of the free shuttle to downtown without any problems. Room was good size and breakfast OK apart from the children milling around the waffle and drinks machines. Bah humbug.

    1
    « Regarding stay »

    Hii, I stayed in best western suite in kelowna with my husband.i am very unhappy with my stay. When I booked reservation they told me ur room suite and with jacuzzi, I called in hotel before check-in and asked about rose petals in room , front desk employee told me ok . When we went in the hotel no one greet us and after 15 mint. They took checked in and I asked about jacuzzi room because it's include but front desk told me it's misunderstanding from our side ,we don't have jacuzzi room it's so weird .its not up to mark. The breakfast also so cold, at the time of check out again no one greet us everyone busy looking at computer .no one has smile on face. My package also included spa. For the spa booking also did so much effort.front desk no knowledge about that thing.overall I m not happy with service, they didn't offer any discount. I m also belong to hotel industry but really this is the worst experience of my life. I don't want to come back Thanks. Ravinder kaur. Check-in 9/09/2017. Check-out 10/09/2017

    4
    « Great place to stay in Kelowna »

    The breakfast is really nice with lots of options for a healthy start or if you want to indulge. The grounds are beautiful, you can sit out on the grass and have space to play with kids or suntan. The hotel is nice and updated. It was our anniversary and there were chocolate covered strawberries waiting for us in the fridge. It was a nice added touch!

    5
    « Wowza great breakfast spread!! »

    First of all beds were comfortable and clean and everything you need for a good night sleep. Pillows were a variety of softness as well so that was 10/10! We have had many included breakfasts mostly at BW across canada and this one had China plates and real Cutlery for starters then everything we have ever seen in bits and pieces at other hotels were all on this buffet. There were five stations and there were even BW inlets that were a nice touch! The ladies were friendly and helpful and the only regret I had was not taking my wallet because they deserved a nice tip!!! Just want to mention as well that the room was very large with big windows and tons of comfortable seating so it was a nice relaxing start to our busy day in Kelowna!

    4
    « Very Good »

    Everything was great exept check-in for us. Our room was not ready when we were there for check-in. We left and came back about an hour later and it still was not ready. They gave us a different room after about 5 minutes of checking things...But the overall expericence was great

    5
    « Great As Usual »

    had a great time, hotel room was spotless and it smelled fresh. kids had a blast in the pool and the wife and I enjoyed the hot tub. Best Western is my new hotel of choice and I go out of my way to find one in any city I stay in.

  • 4
    « This Best Western Hotel is always a pleasure. »

    The staff again were all professional, courteous, and friendly. A nice combination. I would recommend a room in the tower. If not, ask for a room facing the courtyard, it will be quieter. Breakfast is great, with a fine selection of items. Breakfast staff were really friendly, even on a busy ling weekend morning. The rooms were very clean, and everything worked well. I would recommend this hotel to anyone staying in the Kelowna area.

    4
    « nice place »

    Overall this is a great place to stay. We were on the ground floor which we thoroughly enjoyed. Found out these rooms are larger. I would recommend staying here. We definitely will the next time we're in Kelowna.

    5
    « At Last a Patio »

    Stayed in Kelowna for two nights driving back to Vancouver from the Rockies, where we had stayed at very average places and all I wanted was a sliding door to be able to sit outside our room and a jug. Looked online and this looked like our only option, a bit above our budget but bit the bullet and rung. Got a delightful young man called Patrick who's first question was 'what do you look for in a room', and before I could say thank you he signed me up to a loyalty scheme and gave me a good rate, and I got a quiet, large room, with sitting area both inside and outlooking out over the garden and a jug. Large bathroom, probably the best on our travels and it included an adequate breakfast. It is on a busy highway about 6k away from the downtown but surrounded by shops and restaurants.

    5
    « Wonderful Friendly Hotel »

    Very happy with the large rooms, super clean hotel with very comfortable mattresses. This is the first time we stay in a Best Western and we were so pleased with the high quality rooms and caring staff. I would highly recommend this hotel.

    5
    « Very Surprised at quality of BW Kelowna »

    Best Western is not a hotel chain that I have used before, but I was pleasantly surprised at the quality of the hotel and the comfort of the room at the BW Kelowna. For my business trip they were well situated. Good amenities and a great breakfast included with the cost (not like most of the stale bagels I have had in the past at other chains). Wifi was easy to connect, and was fast.

    4
    « Nice hotel, convenient location »

    Stayed one night for business, did not have time experiencing all amenities within hotel. But the room is clean, bed is comfy. Breakfast buffet is ok. Good choice for staying Kelowna. Pretty close to downtown.

    5
    « Very Nice Place For Vacation »

    We booked this hotel for its amenities and proximity to all activities in Kelowna. We booked the queen suite, which included a very small balcony. It was situated off the living room so it was nice to not disturb someone if they were sleeping. The bedroom was fairly smaill, but comfortable. The bed was very comfortable.. The breakfast included many fresh selections and was a very welcome part of the stay. There was a large seating area, as well as areas outside in which to eat.

    5
    « Best Western Delivers again »

    Although the service was excellent, the décor peaceful, the amenities above and beyond our needs, the most important to us was a GOOD'S NIGHT SLEEP, and we GOT IT!!! Thanks so much to staff that worked very hard to meet this request.

    4
    « Very clean »

    Fabulous suite with deck facing outside. Close to shops (walking distance)Will definitely stay again. Staff were very friendly and helpful. Very quiet and peaceful. Their internet was bad though and kept cutting off.

    5
    « Very enjoyable visit! »

    I have stayed at Best Westerns all over Canada and the US and this hotel was great! Staff are very friendly and eager to make your stay enjoyable! Rooms are clean and comfortable and the hotel is very well maintained. The breakfast is really good and the staff working the breakfast are super nice. The pool and hot tubs are clean and relaxing, and my family really enjoyed our stay at this hotel. I would definitely stay at this hotel again!

  • 5
    « Excellent hotel »

    We really enjoyed our stay at the Best Western Kelowna. The staff at the front desk were very friendly and helpful. The complimentary breakfast was good and the staff were helpful and am cheerful. I would definitely recommend this hotel for families to stay at or for couples.

    5
    « Great stay »

    We frequently stay at this property. We feel like home when we stay here. Rooms very spacious staff great good value great location. We walked everywhere. We will continue to stay at this hotel. Very friendly.

    5
    « Great Place To Stay »

    This was our second time staying at the Best Western Plus Kelowna Hotel & Suites. We stayed in the tower both times. The rooms are clean, the beds are comfortable, the staff is friendly, the pool area is great, and the breakfast is awesome - has everything you need/want!! We recommend this as a place to stay in Kelowna BC 100%

    4
    « Good option in Kelowna »

    The Best Western Plus on Harvey is a good option in Kelowna. The hotel is updated, the rooms are clean and quieht, the staff is friendly and the location is near to Orchard Park Mall and minutes from SkyReach and downtown. Have stayed several times in the past and will stay again

    5
    « Awesome »

    We arrived with warm welcome. The hotel is very nice, clean. Our room is fantastic. The staff is very friendly, and helpful. The breakfast is really awesome. We got the chance to sit outside the hot pool and they have extended time for the adults after the 9:00pm when all the kids supposed to go to bed, so, we can stay to sit in the hot tub for a bit to relax. Our room is really comfortable, and clean. I enjoyed to get a chance to stay different days in different rooms. Love it, and when I am back to Kelowna, I will come back to stay here again.

    4
    « Great! »

    This was the first night of a road trip so our expectations were not high, but this was a good hotel - very clean and comfortable. We got a super early check in and Owen on the front desk was particularly helpful and happy to help. Highly recommended!

    5
    « love this hotel »

    Room was very clean, staff was very good, forgot toothpaste and they has some for free , Breakfast was great a lot to choose from..Would stay here again. Shopping is walking distance Close restaurants Shuttle service if u want to leave your car behind.Indoor pool is clean ,and the courtyard is nice for the kids to play outside your room.

    2
    « Party weekend out of control. »

    As a family I feel placing us below partying teens was poor planning. The relaxing vacation was impossible. Random male walked into our ground floor room. Football was thrown repeatedly into deck knocking over drink. Upstairs was loud until 4 am even after reporting at 130 am.

    5
    « Impressed! »

    This was our second stay with the Best Western Plus chain (first a few years ago in Florida but satisfaction level was not too high). We decided to try BWP again on a recent trip to Kelowna based on plenty of positive reviews here on Tripadvisor. Our family of four spent two nights in a standard room (2 queens) in the tower (8th floor). At first, it was hard to choose between a tower or courtyard room because they both sounded nice and different. The room was clean, modern, good view of the city/mountains, beds comfortable with the right amount of firmness, and the bathroom had a nice set-up with adequate light and counter space. I loved having one of those lighted wall mount mirrors that extend out of the wall (I wish all hotels had these) ? great for the ladies when doing make-up. With plenty of counter space, it was possible for two people to use that part of the bathroom at the same time without feeling too crowded. There was one sink but the other person had room to do their hair or whatever. The parking lot had plenty of spaces that were not too tight. We have a larger-size truck and it was nice to have that one area along the curb where many other trucks seem to favor as well. We had some expensive bikes attached (locked up well), but still the concern of being in an unfamiliar place and worrying about theft or damage at night ? fortunately we encountered no issues. The hotel is centrally located in town but the area appears to be good. We had stayed at a few places on this trip through the Okanagan (all with complimentary breakfast) and the best breakfast award goes to this hotel! There was a good variety (other reviewers have posted selections so I won't repeat) but it is the small touches that put this breakfast at the top. Some of these minor additions are simple things like the strawberry sauce for the waffles and having extra toppings for the oatmeal, etc. We look forward to choosing this hotel again the next time we are in Kelowna and perhaps trying a courtyard room next time.

    5
    « Excellent hotel, many amenities »

    There is a lovely courtyard area with a BBQ, tables, 2 hot tubs and a pool that can be indoor and outdoor depending on whether they lift the folding accordion glass walls. Excellent breakfast, very convenient location. Loved our stay!

  • 5
    « Best Western Hotel Kelowna »

    We have stayed at the Best Western Kelowna on many occasions over the past couple of years for both pleasure and work. The rooms are always clean, service at the front counter outstanding, breakfasts contain a great variety and the pool and hot tub are a pleasure to use. Top ratings from us.

    5
    « Good hotel »

    When we arrived at the hotel we were very pleased with our choice, walking in to the reception area you enter an airy spacious hotel. Check in was simple and we were made to feel important, our room on the seventh floor looked toward the lake, though during our visit visibility was not good because of forest fires quite a way off. If you are approaching from the city area you can see the hotel from a distance, get into the left lane so you can turn after passing the hotel and come back down the road and enter the car park, the road is very busy and I left it too late to get over, had to turn right then do a u turn in a shopping area. The breakfast area is very pleasant, light and airy and kept spotless by the staff, food the usual fare, plenty available. Back to our room, it was spotless and very tidy, the air con was great as the sun shone into our room all afternoon, nice for a drink on the balcony until it got too hot, then back inside too cool off. The pub connected to the hotel was good for a drink and food was very acceptable, pleasantly surprised with that, nice staff in there too, there are a few restaurants close by as well as a Safeway and Walmart. Overall our short stay there was good.

    4
    « Pleasantly surprised »

    Checked in here last minute as our previous hotel did not have the amenities we required. Don't normally stay at BW as we get loyalty points with another hotel chain so was very impressed with this place. Great frontline and breakfast buffet staff. Large suite with full kitchen and staff provided extra kitchen utensils when requested. Complimentary breakfast was average, great coffee and extends to 10am on week days. Great ambience and lovely outdoor area for breakfast. We also had a balcony!! Could improve on housekeeping, floors not well cleaned. Clean linen and very soft pillows provided. Overall great experience and yes, will be back!!.

    5
    « Friendly caring staff, clean large rooms »

    We really enjoyed this hotel. All the staff were unusually friendly. The breakfast buffet was excellent in quality and food choices. Even the coffee was good! Our deluxe queen rooms were bright, clean, and large. The extra sink and mirror made it easy for three of us to get ready for the day.

    5
    « Fabulous Stay »

    After staying at another Best Western plus location where we were very disappointed, this location restored our faith in Best Western. Every employee we interacted with was very customer service oriented. All special requests we made on our reservation were accommodated. Mary at the front desk was most helpful. Every detail has been thought of including fresh flowers in the room, slippers. Was impressed that the hospitality manager's contact info was readily provided in the room. Great breakfast. Were very happy with our stay in the tower section.

    4
    « A decent place to stay..... »

    The BW Plus was a good place to stay in Kelowna for families. As an older couple without children, we found it to be quite noisy during the day. The evenings were quiet. We especially liked the beds. The were very comfortable.

    4
    « Very nice hotel »

    We had 4 adults in our party and the room we had was an upgraded room in the courtyard and very big and clean. 2 bathroom sinks which is nice with 4 adults. Nice little balcony to have your morning coffee on. The breakfast was excellent, bacon, eggs, etc. lots of selection on glass plates, not paper like some places. The only thing I was a bit disappointed was that the pool was only 1 meter deep across, harder for taller people to swim in the shallower pool. Great for small kids though. Staff were very nice and helpful. We will stay here again when we come to Kelowna.

    4
    « Great Summer Spot »

    We really enjoyed our stay at this property. The hotel was on a main road, in good proximity from the airport and downtown. The hotel was clean, breakfast was typical but good. Kinda weird having the pool area right next to the breakfast space, but they made it work. A lot of electric car stations if you need that.

    5
    « Great service »

    Staff went out of their way with wheelchair assistance. Park & Fly service with free shuttle was excellent. Room clean, attractive, good beds & amenities. 5 star Breakfast was included. Pub & restaurant adjacent was very handy. Food good, bit pricey

    4
    « Satisfied »

    Our stay was excellent, clean rooms good service, great breakfast, friendly, polite curtious staff, I have already recommended this hotel to friends and family that might be visiting Kelowna in the future, the only negative were the outdoor hot tubs, that were not the cleanest but besides that, we were very happy with our accommodations & over all experience.

  • 5
    « They've thought of everything! »

    I just love this hotel. The bed is always super comfy. The location is convenient. The balcony is a super bonus if you're a smoker. Their breakfast choice is the best bar none of any hotel I stay in. There is a lit magnification mirror in the bathroom which is super handy. Love this hotel!

    5
    « Great hotel »

    Rooms are very clean, staff is courteous, beds are comfortable. Hot breakfast in the morning is nice, and saves the cost of going out. We found that when we stayed in the tower, the noise of the highway below was terrible and it made it hard to sleep, but since we have discovered that the hotel has rooms behind the tower, we always ask for those, and it is very quiet.

    4
    « Nice stay »

    We had a nice stay at the best western in Kelowna. It's a good location, lots of restaurants and shopping near by. We had a deluxe room and it was nice for our family of 4, 2 toddlers. We also asked for a playpen and actually got a real crib which was nice for the baby. We spent 3 nights there. The pool was great but very warm and not refreshing at all, it felt like bath water. They had 2 outdoor hot tubs as well which were nice. They have loungers outside by the pool/hot tub and they were nice to soak up some sun. The courtyard area by the pool is wonderful and they have BBQs you can use. They give a free breakfast which is more than adequate, it doesn't change much but it's free. They have scrambled eggs, omelettes, bacon or sausage, breads, pastries, fruit, cereals, milk, juices, waffle station, yogurt, hard boiled eggs, oatmeal and coffee/tea. So more than you need. Staff was friendly and helpful. We did a load of laundry there as they have coin machines. We would definitely stay again.

    5
    « Still looking for the linens online »

    Great room. Room service!!! But let's talk about the linens on the bed! Seriously the nicest sheets I have ever slept in. Such a goood nights sleep. The pub/bar was good if you wanted to venture out of your room and the buffet continental breakfast was one of the better i have seen - including a perfectly placed coffee bar if you want to just zip In and out quickly before hitting the road. Seriously one of the better stays for business in the okanagan. Will def be re-booking again here when needed....and where can I get those sheets!!!?

    5
    « Thank you Best Western »

    This hotel was such a wonderful group of staff and they made having to find a place to stay for two weeks due to a family emergency so much easier as well as extending a hand for me and my family having to return off and on over the next two months. It's honestly my favourite hotel now and I stay at hotels quite regularly :)

    5
    « Great Hotel »

    Clean, updated and comfortable rooms. Would absolutely stay again. Staff was friendly, prompt and professional and the overall site had everything we needed without having to leave the hotel during our conference.

    5
    « So impressed. »

    Our first stop on our journey. What a marvelous place to stay. GREAT rooms, location for food and other. No noise from the streets. Pet friendly was fabulous. They even had a pool but it was closed for maintenance. Really enjoyed the beds, rooms were well equipped. It was one of our better stays. Thank you Best western Kelowna.

    5
    « Excellent Service and Quality! »

    The service at this hotel was fantastic - from arrival, to room cleaning to breakfast and check-out. The room was very large and comfortable, very clean and the beds were comfortable. Will definitely return!

    5
    « Gorgeous View »

    I loved the view of the court yard from my room. The hotel was open and airy and the atmosphere was wonderful. Breakfast in the atrium was great, and the pool opened to the outdoors in the summer. It was a resort style feel on a business trip. I would absolutely stay here again and again!

    5
    « Friendly hotel »

    This was our second stay at the hotel. Both times the staff have been uniformly friendly, attentive and helpful. The rooms are very clean and spacious. One person had to use the sofabed during our stay and it may be the most comfortable we have ever tried. The location is a little removed from the downtown area, but it is an easy 15 minute drive. We were in town for a family event, so the location was perfect for our purposes. The only slight disappointment was the limited selection at the breakfast buffet. That did not diminish from our overall enjoyment. I would recommend this hotel for a comfortable stay in Kelowna.

  • 5
    « Awesome »

    Very friendly polite staff, who are there to help you every step of the way. CLEAN!!! So clean! Most comfortable bed, with white fresh linen..Everything thought of, like an iron with an ironing board.Awesome!

    5
    « Great accommodation except for slow internet service »

    The Best Western Kelowna Plus is a fine hotel. Our only complaint was that poor performance of its internet service. The breakfast buffet was of good quality. Cleaning service was what one would expect in a first rate establishment. In a word, I would recommend it.

    5
    « 1 night »

    This hotel was wonderful. The staff sent up a treat for my new husband and I when they found out it was our honeymoon. Everything was clean and comfortable and the breakfast was awesome and full! Highly recommend!

    5
    « Hotel »

    Very good value for money. Clean and quiet yet in the centre of town. Professional staff and very good buffet breakfast for price of the stay. Has very attractive pool and two hot tubs. Pleasant grounds.

    5
    « A great hotel to stay with »

    This is a very great hotel to stay with. It is so quite and the room is large. Their service is great. There are many restaurants and shopping malls to go. I like it so much. I will be very glad to recommend it to my friends.

    5
    « Great Hotel!! »

    Very comfortable hotel with amazing beds and sheets! The breakfast was fantastic, easy parking and the location is perfect. Close to everything. I would definitely stay here again for work or play. Reasonably priced too.

    5
    « Another nice stay »

    Have stayed here numerous times and is always very good. Friendly accommodating staff always helpful. The breakfast is good but could have a little more variety for the hot items. I've seen this at some of the other best westerns. Very good fitness centre. Great place too stay.

    5
    « Absolutely Fabulous! »

    Regrettably we only had an overnight stop at the Best Western in Kelowna. From the warmest of welcomes right through to the the moment we regrettably had to leave, our experience was top notch. Our room was generous in size with a large balcony and quality fixtures and fittings. We had a fridge, coffee maker and kettle and the bed was possibly one of the most comfortable I have slept in. Air-con undoubtedly aided that sleep on what was a very hot day. We had planned to skip across the retail lot to The Cactus Club for dinner but read in the reviews that the hotel's attached pub was good so tried that instead. It was better than good! The prices were reasonable and we ate from the specials menu for that evening which featured British favourites with Canadian flair. The very tasty fish and chips deal came with a glass of beer and represented very good value for money. Our friendly waitress gave good advice on what beers would best suit our tastes and she wasn't wrong. Breakfast was hearty and complimentary. Loved the oatmeal and there was a full cooked breakfast including make your own fresh waffles for those that wanted it. Didn't try the pool but it looked good for laps. Would recommend this hotel in a heartbeat as a good out-of-town touring base. Hope that helps.

    5
    « Best Best Western »

    I stay at a LOT of hotels and whenever I am in Kelowna, I always try to stay here. This is the best Best Western I have stayed in. The staff are excellent, the rooms are clean and well-appointed, the fitness centre and pool are great and the breakfast feels like a good breakfast rather than a throw-together of cheap food and disposable plates. (I really appreciate that you have real plates, cutlery and cups.) Thank you for your wonderful hospitality.

    4
    « 4 night stay in Kelowna. »

    Great hotel, good service, we will come back to this hotel for sure. Parking is free and easy to find a stall. Very clean and the breakfast was good. This hotel is well looked after. Everything functioned as it should.

  • 5
    « Awesome!! »

    All about the BW Kelowna Plus, was awesome, wonderful, relaxing, all staff warm, friendly and above reproach. I would definitely stay again and again. The courtyard impeccably maintained, close to lots of shopping, incl. Orchard Mall.

    4
    « Exceptional Service »

    The staff at this Best Western Plus are terrific and caring. We encountered a couple of technical issues and they did everything they could to solve the problem. They were resourceful and caring. We were in Kelowna for a quick 1 day meeting, the meeting room was great, the lounge, breakfast and guest rooms were very good.

    5
    « Very good choice. »

    This hotel provides great facilities and room features and all at a reasonable price. The location is not what you would call premium but it is easy to access and is not far from downtown or any other places you might want to go. The service is friendly and efficient, the rooms quiet and comfortable. All together a great place to stay for someone looking for value.

    5
    « Fantastic !! »

    Well appointed room with many amenities. Room and halls were very clean and cared for. Mattress was comfortable. Staff were helpful and friendly. Breakfastwas excellent both in quality an quantity. We will stay again at this location. Thanks to ALL !!

    5
    « Great Suite, Convenient Location and Fabulous Breakfast »

    Loved our stay here and would definitely return. We had a suite on the ground floor with a kitchenette and separate bedroom. Four of us stayed here, had a fabulous time. Room was clean, modern and tidy with everything we could need. Nice and quiet too. Staff was helpful and available. We were unable to check in early as they were sold out but they did hold our luggage so we could head into town without it. The pool is a nice size and right off the large grass area. Lots of room for kids to play but far enough that it's not noisy. Breakfast was great! Big selection, nice big sunny room with alot of tables, pastries, cereals, eggs, meats, fruits etc were available. I would definitely recommend and will be returning.

    5
    « More than you'd expect from Best Western »

    The beds are amazingly comfortable. The rooms are spotless. The lobby is a hit loud though. Checkin is quick and easy as is check out. The room is extremely quiet and spacious, even though there was a large group of young football players staying there and we were right beside the elevator!

    4
    « Good clean place to stay. »

    Priced well, because of the high season for tournaments that were happening in the area. Prices have gone up each year we have come up to the same hotel. Breakfast is a great bonus and the kids love the pool and courtyard area to play with friends

    5
    « Great hotel for the value! »

    I was so surprised at the level of service and how incredibly clean the rooms were. It was all the little things like the organic coffee with Keurig machines, hot water kettles in the room for evening tea to the fresh "spa" water in the lobby that made my week long stay comfortable in Kelowna. The gym was up to date and amazing. I wish they had a bigger pool and more outdoor, but it's a great place overall. Breakfast was also included. I would definitely stay here time and time again!

    5
    « Love this hotel! »

    Friendly staff, amazing breakfast, beautiful facility. Request a court yard room if possible, sit on the patio next to a grassy area, feels like home. Pool is large, kids have lots of fun. Attached restaurant/pub has friendly staff and great food.

    5
    « A nice place to relax »

    I travel for business 1 to 2 times a week to Kelowna BC and this is a nice hotel to relax in. The staff are caring and helpful. The rooms are nice and comfortable. The food is tasty, and the breakfast buffet is outstanding.

  • 5
    « Great experience! »

    Breakfast was varied and plentiful. Staff kept trays clean and inviting. Beds comfortable and offered good sleep. I have recommended this hotel to people already, as location and amenities offer great value for the area and the traveler.

    5
    « Fantastic hotel »

    Stayed here during road trip to Vancouver. All staff were very good to deal with. The room was enormous with plenty of room for 3 large suitcases ands to move around in. The pool was excellent, clean and lovely and warm. It is right beside a shopping area which is also a good bonus. Kelowna seems like a really nice town and wish we could stay here longer. Would absolutely recommend this hotel and sorry to be leaving it. PS - room includes cooked breakfast which was excellent.

    5
    « It was a great stay.......... »

    The front desk staff were all fantastic....so accommodating. I changed my mind a number of times as I was there because of a flood in my home. Breakfast was good. The rooms we had sparkle clean and comfortable.

    5
    « Best Vacation Ever »

    My Granddaughter and I had a mini vacation in Kelowna, we stayed at the Best Western. The staff was friendly, helpful and went out of their way to make sure we had "The Best Vacation Ever". Thank You.

    4
    « Great Hotel...friendly staff »

    I called this hotel to book rooms for a funeral. The staff members were very compassionate and understanding. They gave us rooms next to each other and in a quieter area of the hotel. It was nice to relax in the hot tub and the breakfast was better than most hotels I have stayed at. Thank you for providing good service and accommodations at a great price!

    4
    « Good option for staying in Kelowna »

    Good hotel, friendly staff, good location. Honestly no significant complaints. Rooms were nice, shower was great, beds were super comfortable. Breakfast bar wasn't anything to write home about and restaurant didn't appear to be open when we tried the door from hotel side, but there is a pub on site too (didn't eat there so can't speak to the quality) Didn't use pool but seemed very popular so think this would be a good family hotel option.

    5
    « Nice hotel with an awesome fitness centre. »

    My husband, our dog and I stayed at this hotel in a dog-friendly suite. Overall, we were very happy with our experience! Our room was super clean (not entirely expected when it's dog-friendly--some hotels don't give those rooms the same attention to cleanliness), the beds were very comfortable, and the kitchen was well-stocked. I was also able to use the fitness centre while I was there and I have to say it's definitely one of the best fitness centres I've been in--they have absolutely everything you need for a good workout, plus huge windows with a great view. The staff were very friendly and accommodating (giving our puppers a welcome package when we arrived). Unfortunately, due to flooding in Kelowna, the area was under a boil water advisory. However, the hotel ensured plenty of bottled water was available for drinking and there were several filtered water locations around the hotel (along with a lot of visible signage notifying customers of the advisory). I was also able to have the breakfast buffet during my stay. It was standard breakfast buffet fare (sausage, bacon, eggs, waffles), but very good and the free buffet was a welcome addition to our stay.

    4
    « Great stay »

    We were a group coming to Kelowna for a friends birthday. The price was reasonable, breakfast was good, lots of choices and the food in the pub was fresh. I would recommend this hotel for a quick stay or for families.

    4
    « Very pleasant BW »

    Well up to standard of BW chain, with good check-in, parking, room comfort and amenities. Received an upgrade due to BW points level to the more modern tower, can't comment on standard rooms. Good on-site pub. Pool and hot-tubs OK. Didn't have included breakfast due to early start.

    5
    « Exceptional Service!!! »

    The service began before we even arrived. We changed our booking a couple of times as well we requested a tower room; very patient front desk. We arrived at 10:30 in the morning and 1 of 2 rooms was available. We were able to put our suitcases in the room and freshen up from our flight before heading out for the day. They also allowed us to have a noon check out on one of our 2 rooms. The staff were always friendly and helpful no matter what time of day it was. Free hot breakfast in the morning was certainly a bonus. I would highly recommend this hotel and I would certainly stay here again.

  • 5
    « Large property, helpful staff »

    The place is large with a large green space within the complex. It has an indoor/outdoor pool that is about 10 metres long. The breakfast was great with a variety of hot and cold food. Helpful staff as there was an accident on the Coquihalla Highway and were warned by the front desk that the road was closed. They saved my family 5 hours wait time as we went through Highway 3.

    4
    « My Kelowna Home »

    My home away from home. Love this hotel. Friendly staff that great you on passing. Kids love the pool. Everyone is happy when we stay here. The place was at max no rooms left and always had hot water. Im picky about where I stay.

    5
    « Comfiest Bed Ever!!! »

    My wife and I have stayed in a number of Best Western hotels in B.C. and Alberta and this one in Kelowna, B.C. is outstanding!! Although the restaurant has been closed for the time being, the 97th St. Pub is a quaint establishment with many fantastic menu options. Easy access off of Hwy. 97. and within a short drive to the airport. Staff is very friendly and helpful. One of the most comfy beds we have slept in. So comfy that we considered ordering one for home.

    4
    « Love the Best Western, Kelowna »

    We always love staying at the Best Western, Kelowna. The rooms are large, comfortable and clean. The staff are always friendly and professional. Breakfast was as good as a buffet can be and the location is great for us.

    5
    « Fantastic place to stay. »

    Probably the best Best Western hotel we've ever stayed at. The staff are over the top with their help and their kindness. The hotel was super clean and modern. No expenses were spared. The complimentary breakfast was a true breakfast. Anything you could want was there. Close to everything and anything that you want to do.

    5
    « Overnighted in a Pet Friendly Suite »

    Nice hotel, convenient to Kelowna area. Good restaurants on site. Room was pet friendly with all hard type flooring. Very comfortable and nicely equipped kitchenette. Complimentary full breakfast in Indoor Courtyard. Good variety and lots to eat. Staff were friendly. The pool was nice, a mineral pool, not large but I could swim laps. Outside hot tub had powerful jets, perfect for sore muscles. Our suite had bedroom facing onto walk out patio and grasses area. Hotel graciously provided lat check out. WiFi was excellent. Free newspaper available in lobby. Everthing we could have wanted and more.

    5
    « Excellent family get away »

    pool was warm and inviting children had a blast, breakfast was very good and had many choices. Rooms clean and balconies were large and sunny. Staff were helpful and very accommodating . Apparently they wont let me stop typing until I have 200 letters.

    4
    « Trip with friends. »

    Our stay at this hotel was enjoyable. The staff were friendly and helpful. There was an ample variety of breakfast foods that were well presented and fresh. The rooms had private balconies that could comfortably accommodate four adults.

    4
    « conference and family »

    We came down for a conference across the road and also visit our family here. We especially wanted to spend time with our son, his wife and our grandchildren and great grandchildren. We also got to go to our church, Victory Life Fellowship on Sunday and see lots of ours friends. Good trip over all.

    5
    « Great place to stay »

    I enjoyed staying here with my family during our conference. Best part is the buffet breakfast and friendly service that I received. My family enjoyed the swimming pool and the hot tub available throughout our stay.

  • 5
    « Hospital visit »

    From entering the hotel to checking out, the atmosphere was inviting and friendly. The staff were clean, professional, caring and helpful. The hotel amenities were exceptional, from the room that we stayed in to the amazing hot breakfast which was included in the price. The hotel was very busy, but quiet . We will definitely stay in Best Western Hotel's in the future.

    5
    « Great hotel on Kelowna »

    Best Western is our choice in Kelowna. A well rounded buffet breakfast, well appointed rooms, the nicest pool of any of the hotels in Kelowna we have visited, central location and an eye on details. Outdoor hot tubs a bonus!

    5
    « Best breakfast »

    Well done. Very busy hotel with the cheerleading competition staying at the hotel, but the pool was clean, the breakfast was wonderful and the room was huge. Really spectacular location, access, and loved the Globe and Mail paper with my cup of coffee.

    5
    « Amazing stay »

    Very clean hotel Rooms were large and comfortable. Ours had an island in between bathroom and sleeping area with a sink. It was perfect. So much room didnt feel crowded at all. Very friendly.staff every morning we were greeted with a good morning. Breakfast was amazing.

    3
    « Delay in repairs »

    Overall good place to stay, great location and ammenities. Rooms were comfortable. Faulty lock on outisde balcony door left me stranded outside. No available lock for replacement left a time delay for repairs as one had to be purchased at local hardware store.

    5
    « Another Great Stay »

    This is the only hotel that I stay at when I come to Kelowna, which has been every couple of weeks in the past two months. The front desk staff are always so helpful, friendly and very courteous, which goes a long way. The rooms are always clean, comfortable and in good working condition. I love this hotel. If you have a room facing the courtyard, you are in a for a great treat as it is a beautiful view. I dont mind facing the back parking lot either, as the rooms are great on that end. Breakfast is always superior to any other hotel that I have had and I do stay in hotels quite frequently. The breakfast room has an amazing view, which overlooks the courtyard and pool. My only downfall was the last time I stayed, in the King Suite, I was in bed and could hear my neighbour from the room next to me, word for word. However, one phone call to the front desk and they moved us to a different room which was very nice. I am travelling back to this hotel the May 12th weekend and I look forward to another great stay

    4
    « Repeat visitor »

    This is a nice clean hotel with free breakfast. The rooms are clean, tidy and in good condition. These are good basic accommodations. There is ample free parking and easy access to the highway. There are lots of good restaurants nearby as well. The on site pub has good food and lots of TV's for catching the game.

    5
    « Training in Kelowna April 18-21 »

    Great stay!! Lots of selection on the Breakfast Buffet. The hotel was very convenient to our office, was a nice walk. The 97 Pub was a good place to eat and great place to go after work. Lots of shopping and restaurants in walking distance as well. Will be back.

    5
    « Well done Best Western Kelowna »

    The complimentary breakfast offered was more impressive than some menu restaurants in other cities. We make every attempt to stay of BW throughout North America, and this hotel proves why we make this effort. Prince George is finally getting their BW too.

    5
    « Excellent stay and would return »

    I liked the King bed, balcony, breakfast and breakfast room were great. Would stay there every time I am in Kelowna. I liked the bright open breakfast room and what was offered was very good and also hot. You felt like you were in a 5 star hotel and I can compare because I have stayed in 5 star hotels.

  • 2
    « Okay hotel »

    Wouldn't stay here again, the "suite" we payed extra for was not all that great, the room smelt and the continental breakfast was a joke, didn't even bother eating there the next day. The guy at the front desk was friendly upon arrival but other than that the experience wasn't that great.

    5
    « Great place to stay »

    Room was large, clean and comfortable. Swimming pool and workout room available. Close to all major shops and the main highway. Quiet and pet friendly. Breakfast was hot with a good variety and all staff were friendly and helpful.

    5
    « Another great stay! »

    Had a 2 night mini vacay in a 1 bedroom suite and really enjoyed our stay. The room was spotless and well-appointed. Check-in was effortless even though it was a busy long weekend. The only problem we had on the first night was the HVAC didn't work and it got quite warm which caused a loss of sleep. The next day we went to the front desk and they sent someone to check into it. Apparently there is a sensor/switch on the balcony door which if not properly closed the HVAC shuts down. We never used the balcony door so it must have been the prior guests. Maybe housekeeping should make it part of their routine to ensure this door is properly closed to avoid sleepless nights for the next guests? The included breakfast buffet was quite good and we enjoyed it. Would definitely return to this property, unlike the absolute dump in Penticton that bears the same name.

    2
    « Home Depot view »

    For the money invested in the hotel stay then to walk into the room and see nothing but parking lot was unbearable, I almost check out. The king size suites should be in the tower section, where we can look out at the city or the lake. First vacation with my wife in 20 years I though I was getting something special. I got welfare. The homeless people have a better view.

    3
    « Weekend wedding visit »

    Our check in was oddly off- putting with comments we found to be in poor taste and offensive. Despite the shaky start, we were afforded a playpen in very short order. Our room on the main floor had an outdoor sitting area to a common green space. Our pool experience was not a highlight due to rambunctious youngsters frolicking loudly and the slippery floor of the change room. One of our room robes, which we appreciated, was worn through. Breakfast was good, especially with fresh fruit, waffle and porridge stations and a selection of typical hot and cold breakfast items enjoyed in a spacious, airy space between the pool and lobby, which is suitable for group gatherings. The pub was awesome with friendly service, lots of options for craft beer and appealing- looking food. A free shuttle service is available to the airport and downtown. We noticed several dogs and heard them during the night. Our room was clean and maintained acceptably. Coffee pods and tea variety were good. Checkout was friendly and without concerns. The rooftop wedding had a great view. Location is close to shopping and restaurants. There are charging stations for electric vehicles.

    5
    « Great hotel »

    Good place to stay, bright and clean. Housekeeping staff friendly Breakfast very good, variety and fresh. Adequate parking. Nice pool and fitness amenities. Would stay again here. Came with a group of soccer players , kids liked the place. Has a nice green area n the middle for the kids to run around

    5
    « A relaxing, comfortable stay »

    I recently stayed at the Best Western in Kelowna. It is a lovely, clean comfortable property well located for walking to restaurants and shopping. The room was very comfortable and spacious. It had a small balcony overlooking a courtyard. The hotel has a pool, hot tubs and fitness rooms. The staff were exceptionally helpful and welcoming.

    4
    « Nice place, shame about the bed. »

    This is a nice hotel, the staff are very good, the rooms are clean and comfy. My only issue was the beds, if you like a really firm mattress, then disregard this review. Otherwise, you have been warned!

    4
    « Always a Good Experience »

    We have stayed at the Kelowna Best Western many times over the past ten or fifteen years and have always had a good experience, the breakfast is always good, the staff are always helpful, our last stay we had a problem with our regular king room upon check in and were immediately taken care of with a complimentary upgrade to a queen suite. I would recommend this hotel for convenience to amenities, staff and overall comfort.

    3
    « Average Room »

    The room was smaller and more narrow than we had anticipated. The bed seemed small for a queen size. The room however was clean. Our room was above the outdoor hot tubs and noisy until that area closed. Except for the hot tub issue, the room was quiet. The staff were friendly and professional. The breakfast was delicious and we were very impressed with the content and presentation.

  • 5
    « Great place to stay »

    Good option if visiting Kelowna and not looking for pricier lakefront. Lovely clean rooms with bonus balconies. Beds are very comfortable and pillows not flat and lumpy like many other places. Hot breakfast is an added bonus. Easy walk to everything you need. Helpful and friendly staff.

    5
    « Best Western Kelowna »

    We always stay at the Best western when we go to Kelowna for shopping or appointments. The location is great and the staff always go beyond the call of duty to make your stay comfortable. They have the best complimentary breakfast I've had.

    5
    « Great Place! »

    I have stayed at this location many times and it is become my home away from home for my business trips. Great place to take the family too. Great location, excellent breakfast and friendly helpful staff! Room service was fast and good quality.

    5
    « Very dog friendly hotel! »

    We have stayed at many hotels with our dog. Most claim to be dog friendly but are essentially "dog tolerant" but still charge a lot for your dogs' stay. We found this hotel to factor many aspects dog owners appreciate when traveling. On check-in, we received treats and a ball for our dog, which he proudly carried to the room. We were put in a ground floor room with direct access to the outdoors, including trees and grass to do his business on. We were specifically given this room when they found out we were bringing our dog. The room was large and comfortable for humans, with bathrobes, multiple dressers, wide screen tv and several small tables/sitting areas but also had hard floors so dirty paws could easily be cleaned!

    4
    « Kelowna Best Western Plus »

    I would recommend this hotel if you are staying in Kelowna. Very impressed with the amenities including electric car plug in areas. Very green and clean. I was impressed. It even had a spa and a pool.

    5
    « Well appointed room. Great breakfast included. »

    Went to Kelowna for a family weekend shoping trip and overnighted here. Check in clerk was very friendly and bumped us up from standard room to larger suite at no extra cost. We enjoyed the pool and hot tub albeit hot tub was a tad busy as second one was closed. Our room was quiet even though it was close to lobby. Parking was a little chaotic as it was busy in hotel. Had to park around back as I have a full size pickup. Complimentary breakfast was best part of stay. Eggs, sausage, hashbrowns, mini omelets and waffles for hot fare. Cereals, yogurt, fresh fruit and such for cold options. It was also within couple minutes of some key shopping areas. For industrious individuals you could likely walk to Orchard Park mall within 10 minutes.

    5
    « Hotel of choice »

    I have stayed at many of the Kelowna hotels on business trips and family vacations, and the BW Plus is by far the best. It's my hotel of choice. The breakfast is excellent (so much better than other hotels!) and for the price, it's a great value. Great place for kids too. Lots of parking.

    3
    « Hotel was fine »

    I stayed here with my family during my dad's heart surgery in Kelowna for four nights. The hotel was clean overall and there was lots of room in the queen deluxe room we stayed in on the first floor that had two queen beds and then there we requested a cot at an additional cost. Breakfast was fine, but we did wait for about 15 minutes one morning for the hot items to be re-filled as there were sports teams that were cleaning out the trays - not a big issue as we weren't in a hurry. There was a tournament of some sort in town as there were numerous teens in the hotel however this was not a constant issue but did result in literal screaming in the hallway outside of our room and loud thumping from above between the hours of 9pm and 1030pm - we called the front desk which addressed it immediately. We never had any issues with parking or the front desk. There is a pool and hot tub that my daughter used - it was fine. There is also a small spa that offers massages, pedicures, etc but I did not have time to use it. It is attached to a pub and restaurant. Not sure if the restaurant is open anymore as we only ever noticed the pub open so had to order food in or go out as my daughter could not go into the pub. There was a strange smell in the room, not sure what it was from. Didn't complain about it as we only noticed it every once in awhile - almost musty - maybe the room also allowed pets? Not sure. Also, there was no microwave and the fridge was so cold it froze our fresh vegetables and fruit even after we turned it down which was a bit odd. If you upgrade to a better room then you get a microwave. Overall it was good for the time we were there.

    5
    « Best Western Suites in Kelowna is fabulous »

    Great hotel, with great amenties and wonderful staff. Pet friendly too! Because we are regular customers, we were upgraded to a full suite for no extra charge! Thank you very much! We appreciated it as we had a small dog with us who loved the extra space too.

    5
    « Great stay »

    We stayed one night in the king bed-jacuzzi suite. It was a lovely room: spacious; extremely clean; soft bed; gas fireplace. The hotel itself was very quiet. Breakfast was included: waffles, scrambled eggs, sausage, roast potato.

  • 5
    « One of my Favourite BW Hotels »

    I've stayed at this hotel several times for work. The design is very interesting with a very large central eating area. The location is very central. The rooms are comfortable and the tower has a good view from the balcony. It's one of my favourite hotels and probably my favourite BW hotel that I've stayed at.

    5
    « Great Stay! »

    We have stayed at many Best Western properties in Canada and USA. They have good rates and are pet friendly. Our most recent stay was by far the best. The room was spotless, very welcoming with a comfortable bed and pillows. Our two toy poodles received a welcome package with tennis balls and cookies. Our room was on the main floor, which opened up to a patio on a well lit, large grass area, perfect for us to take the girls out for their "business". When I made the reservation, through the hotel, not the reservation call center, I was asked if we were celebrating a special occasion. We were celebrating our 32nd year Anniversary. About an hour after we checked in, we received a plate of chocolate covered strawberries. Such a wonderful surprise. Thanks to the staff at Best Western Plus for making our stay memorable.

    4
    « Very nice »

    Everything was pretty much perfect first night desk gave me bottled water without any concerns but on second night when I asked for a bottle water again, they said they do not supply it and were out till I insisted and they went and found a case. With the price of hotel, water should not be an issue. When I talked to the desk in morning they said we offer filtered water over there and he pointed but at no time was that offered except checking out when I complained.

    4
    « Excellent »

    Stayed here for three nights and enjoyed the hotel. My room was clean, large and well maintained. The staff were friendly, day or night. The breakfast was one of the best hotel breakfasts I've ever experienced. Would definitely stay here again

    5
    « Great Hotel »

    Pleasantly surprised with this BW, the hotel is very modern and much different then other BW I've stated at. The room was both very clean and uptodate, we a room with a balcony with a room of the mountains and Kelowna. The breakfast was better then other BW's. Only drawback would be its on a busy street and could be noisy, that's it.

    5
    « Clean, reasonable, well maintained hotel in a good location »

    We stopped there for a night when we travelled to Vancourver in August, very impressed with the hotel, room was clean, grounds well maintained, office staff helpful. Self serve breakfast in the morning was excellent.

    5
    « The Place to Stay in Kelowna »

    I stayed here because the Holiday Inn Express had no Government rate rooms left and I am glad they didn't. This is where me and my crew will be staying from now on when we have to go to the Okanagan Valley.

    5
    « excellence in comfort »

    One of the best hotel experiences I have had in years. Excellent front desk service. Restaurant was a little casual, but food was excellent. The room on the 5th floor was simply great. Bed comfort was a big 10.Road noise was not apparent, yet the room faced the main road. Lots of room in the bathroom with excellent amenities. Breakfast, included with the room was excellent in all facets. Recommend highly

    5
    « Excellent Experience »

    I stayed at this property during a conference at UBCO in October. We stayed for a total of 5 days and found it to be an excellent experience. The courtyard rooms are very large and spacious with view onto the grass courtyard through large sliding glass doors. This allowed for easy access to the pools and hot tub area. We were able to use our robes and slippers (which are provided with the room) to access the hot tubs directly from our room across the courtyard and not having to pass though the main lobby area of the hotel. The beds were very comfortable and the rooms were very comfortable and quiet. I had 5 nights of restful sleep. The large size of the rooms is notable. Very spacious with large closet and dressing area and cork floors throughout. Full morning hot breakfast with many options provided each day. On the day of checkout there were also a bag breakfast available to take with you on the way out the door which was an added bonus. I very much enjoyed my stay here and will stay again in the future.

    5
    « Staff outstanding »

    We visited for one night to pick up our new car -- they made everything as easy as possible, with a smile while they worked quickly and efficiently -- that's my kind of visit. The room was also outstanding -- although no microwave, had a kettle for a nice cup of tea.

  • 5
    « BW plus Kelowna »

    convenient location clean quite modern rooms. staff were very professional and friendly. buffet breakfast was included with stay and was of good quality for what it was. I would stay here again. didn't use the pool or hot tub but they looked pretty clean.

    5
    « Little Bit of Luxury »

    Great location, well appointed rooms and over all hotel, good amenities. Close to shopping, and just a few minutes from the highway, it affords people easy access to the rest of the Okanagan. The extra cost for plus status is definitely worth it as the hotel seems to lack nothing. Staff are attentive, helpful, and appear to be well trained to ensure guest satisfaction. Breakfast is more than adequate. Back to location, check out the wineries throughout the area, interesting shops, galleries, and the likes. We will be back next time we go to the Okanagan. By the way, we were there in early summer, a couple of years ago.

    5
    « Gorgeous Room »

    Our room was well appointed with a small kitchenette area, separate bathroom and vanity area .....bathrobes, lovely toiletries and very comfortable beds. It was the nicest room that we had on our trip. The complimentary breakfast was exemplary as was the setting and décor of the dining room.

    5
    « Best stay »

    Amazing!!! From check in to check out. Breakfast was great. There was so many choices to eat, both mornings were different. The pool was great and the hot tubs were so relaxing. The room was beautiful, very quiet. The bed is very comfortable. I will go back again to this hotel. The staff was great. Friendly, smiles, and very knowledgeable about the town. They knew where to eat, and answered all our questions. Thank You!!

    5
    « Perfect stay in Kelowna »

    We made our reservation about an hour before we arrived, the staff was great! They upgraded us to a tower room with a King sized bed. It was very spacious. This hotel is in a great location if you are traveling through to town to points north. It worked out perfectly for us and we would definitely stay here again. Oh and breakfast was great.

    4
    « Friendly Staff »

    BW Plus in Kelowna was a good experience. The staff friendly and helpful from front desk to housekeeping. The free hot buffet breakfast was a step above the usual offerings at other places. We enjoyed our stay in comfortable, clean rooms. We would recommend it to others definitely

    4
    « Does the job »

    This hotel is about 2-3 miles from the centre of Kelowna, but is on the main road from the north in to Kelowna and is surrounded by malls and shops/restaurants of various kinds. Bus to the centre leaves from outside and takes about 15 mins. There are no views , but there is a garden area beside the indoor pool which has loungers and tables for sitting outside in nice weather. The pool is a good size. Breakfast was good with a wide choice of hot and cold items. There is a restaurant/bar attached to the hotel, but we did not use it. The suite rooms offer a good size bathroom, slightly small bedroom and a sitting area with sink, fridge, microwave etc. One downside - which applies to quite a few Best Western hotels in my experience - is that the suite did not have a safe - all valuables had to be deposited in a safety box at reception. This is a fiddle and in this day and age safes should be standard.

    3
    « OK but could be better »

    3 or 4th time here. Great location to shopping in Kelowna but needs a little upgrade. Thought it strange that fruit offered for Breakfast was from US when they are in the middle of fruit capital of Canada. The local lounge now under control of BW hotel is a real surprise and highly recommended. Friendly staff is also a plus.

    4
    « Nicely Renovated Hotel »

    This hotel provides a good balance between location, price and quality - which can be hard to find in Kelowna. The resorts near the beach can be prohibitively expensive in peak and shoulder season, while many of other hotels along the main strip (Harvey Ave, aka HWY 97) are pretty old and get a lot of wear and tear. We were in the low-rise portion around back (away from the busy road) in a one-bedroom suite. Good price given the size. Fully renovated with new carpeting, appliances, bathroom counter & shower. Very comfortable bed! Free parking near the room and free breakfast (full hot meal with eggs, sausage/bacon, hash browns, waffles, etc.) are added bonuses. They also have a free shuttle service to downtown (technically operated by the Casino), otherwise a $15-$18 cab ride. I don't know what the unrenovated rooms might be like, or if perhaps they've all been renovated. We were very satisfied with ours!

    5
    « Best Western Plus »

    The hotel provides a number of room type options. The regular rooms and suites and very roomy and nicely decorated. The lobby and adjoining pool have renovated recently. The free breakfast is better than average and the setting is very attractive. The rooms are quiet and face an interior garden area with a view of the pool and tower. The staff are friendly. No complaints after a two week stay for business.

  • 3
    « Good location »

    The hotel is in a good location. Hit and miss on the rooms. Ask for the newer rooms and/or the tower. The old rooms do not cater to your your tech.. There is no where to plug in everything that we travel with these days.

    4
    « Consistently high standard »

    Another example of consistency here with the usual high standard of the Best Western Plus establishments. Situated on the northern outskirts of the city and 15 mins to the airport, this hotel is well suited to the business traveler. It's very clean, quiet, the staff are friendly and the buffet breakfast (included) looked inviting (but I didn't indulge). Recommended.

    5
    « Kelowna Best Western »

    Excellent place to stay, close to shopping, 5 km to Casino (have a shuttle to Casino), restaurant on site, great free breakfast. Has pool and hot tubs. Rooms are great, large TV, in-room internet free. Staff were pleasant and helpful. Lots of other restaurants close by for variety. Nice comfortable beds. Room was very comfortable also

    4
    « Large hotel, good location »

    Stop over on our way thru the Okanagan and we choose this hotel. Summer time in Kelowna can be hot and expensive. Room was large with 2 queen beds, large bathroom with a separate sink outside the bath as well as a bar area. Larger balcony, however the people below us where smoking on their balcony, so I didn't use ours. Pool was an indoor/outdoor feature with moving doors when the weather gets bad. Parking lot seems small for the number of rooms, but we managed to find spots. A/C in the room was incredibly noisy, but totally necessary in the hot August heat. Breakfast was really busy - and not great. Loads of people, not really following in order, line cutting and reaching in front of others. Staff in the area tried to keep on top of the messy tables, but it was almost too much. Restaurant and sports bar located in the hotel - good supper meal. Overall, a good choice in Kelowna, and would stay here again, however prices in the summer are a bit high.

    5
    « Birthday Trip to Kelowna »

    A surprise birthday get-a-way from Spokane to Kelowna, BC was made all the more wonderful by the Best Western Plus! The hotel staff accommodated our friends with placing a welcome and birthday gift in our room as an extra surprise when we arrived. The breakfast on both mornings was one of the best we've ever had staying in a hotel, with hard working and sweet attendants. The room was amazing and clean And bed was so compfy, it was hard not to stay there all day! Just wish we had the time to try out the pool and hot tubs. Next time! Kelowna is a beautiful location and we will definitely stay at The Best Western again!

    4
    « Family trip »

    Very nice room, excellent location, good restaurant, friendly staff. Was in town for 1 night. had a very nice room with a very scenic view of the area. Nice pool area. Access to parking lot via the lobby entrance was a little tight.

    4
    « Roomy and clean hotel »

    Very clean and roomy hotel with excellent breakfast/facilities for both business and pleasure visitations. Central location with easy access and close to shopping, restaurants and interest areas with plenty of parking.

    5
    « Get away to the Okanagan »

    Very comfortable, clean room. When we arrived there was only one person on the desk. Even though she was on the phone with a customer who had lots of questions, she took our reservation number and checked us in while keeping the other conversation going. Great staff. Great breakfast. Close to everything.

    5
    « Exceeded expectations »

    Clean room, lobby, and pool area, VERY friendly staff who were attentive and helpful. There is a workout room, beautiful restaurant, and two hot tubs. Close to Kelowna's mall, bus stops, and university

    4
    « Much nicer than I expected! »

    This hotel is lovely. There is a tub with jets and nice patio. The king sized bed is incredibly comfortable, nice linens! Check in was a little disorganized, but when we finally reached the front of the line, the gentleman who checked us in was very efficient and thoughtful. The hotel advertised a microwave in room and, unfortunately, there wasn't one in our room. When I called to discuss, the front desk was pretty offhand-disappointing. Overall, I do recommend, but I think their advertising should be checked.

  • 4
    « Good Hotel »

    We arrived at 3 pm after a long journey and were told check in was 4. I know this was true but, there was no attempt to help us. After sitting in the bar, we went back at 4 pm to be told that the rooms probably still weren't ready. They had to check and eventually we were given the go ahead. The rooms & hotel were very nice and the breakfast was good. We ate in the hotel bar and the food was good. Shame there was no empathy from the staff.

    5
    « #1 hotel in Kelowna »

    Can't say anything negative about this hotel. We stayed in the king executive suite in the tower. Very clean room, bed was amazing, very roomy. Free continental breakfast is great. Free WiFi and high speed Ethernet in the rooms. Will be returning again!

    5
    « Excellent Hotel with small patio overlooking garden »

    Title says it all. By far the best hotel we stayed at during our trip thru the Rockies. Lowest price and nicest room. I know Kelowna is not in the Rockies but it does underline the premium that Hotels can charge in Jasper and Banff for inferior rooms. This was the only hotel on our trip that included breakfast in the room price which makes it even better value. When we return to Kelowna this is where we will stay

    4
    « Nice hotel »

    We were pleasantly surprised with this Best Western. We had a room with a king bed which we had asked for and it was a really comfortable bed. The room was large, with a couch and a good sized flat screen tv. There's lots of parking and its central to lots of shopping and restaurants. We'd stay there again!

    5
    « BEST hotel! »

    Loved the hotel! The room had it's own doorbell with a 'do not disturb' option on it (so convenient). There were even Tesla stations for electric cars, which is great. Huge room with separate living space, full kitchen, and bedroom that opened up onto the communal green space with a patio door. The hot tubs and pool were fantastic! The beds were exceptionally comfortable as well. We look forward to staying here again!

    3
    « Suite-disappointing »

    Booked a suite.....have a room overlooking a parking lot in the back of the building. Couch is old and very uncomfortable, cannot use it. OTher seating in living area is a stained chair. Seems in need of updating. Only plus is the room seems clean and the kitchenette area seems fine. WAs expecting more from a Plus BW.

    4
    « Perfect For One Night Stopover »

    We had had a long day travelling to get here and just needed somewhere comfortable to sleep. This hotel fitted the bill perfectly. Well appointed rooms and comfortable beds. The hotel is about 4km outside of the town, but is surrounded by places to eat (or shop if that is what you like).

    5
    « Best Weston, best hotel! »

    A recent visit to Kelowna, Canada, brought me to stay at the Best Weston. Not the prettiest of locations but if you can over-look that and use the hotel as a base then you will not be disappointed. The complimentary breakfast is superb, hot , freshly cooked and unlimited. Cheesy omelettes, scrambled egg, sausage or crispy bacon, hash browns, toast, bagels, muffins, cereals, fresh fruit, yoghurt, I could go on...and on. Loads of great restaurants within easy walking distance and if you are in need of picnic supplies there are lots of major supermarkets close at hand. There is a useful bus service too. The staff at the Best Weston are courteous and helpful. Spa, computer room pool, hot tub. I will definitely be using them again.

    4
    « Nice, clean and quiet »

    Breakfast was pretty good - meets the BW Plus quality that one expects. Paid a tiny bit more for a deluxe room - it's worth it, liked the extra space. Room on the ground floor has a nice patio. Location is convenient. Salt water (& a bit of chlorine) swimming pool is nice.

    5
    « MY favorite stay in in Kelowna »

    I love staying at his property, its centrally located for me with my work and has restaurants and shopping for after hours in a 10 min walking distance. the breakfasts are terrific and a nice atmosphere is quite welcomed. pools and hot tubs are available and relaxing after a long day.

  • 4
    « Friendly and Convenient »

    This hotel's front staff are friendly and the kitchen staff for the continental breakfast were courteous and attentive. The room was well cleaned everyday by the friendly ladies. Clean and up to date.

    5
    « The best is not just in the name »

    Really friendly helpful staff. Checked in very late and was greeted warmly and given lots of helpful information. Room was clean . Super breakfast buffet. Pool was nice. Hot tub jets seemed a little off. Signage in the parking lot could be better for exiting and entering.

    5
    « Great for the price »

    Lovely facility, nice garden, pool, hot tubs, rooms. We bought our food and had a great BBQ dinner that we cooked on the grills-tons of help and great service. Good for families lots of running space and great shallow pool.

    4
    « Excellent for family stay »

    Nice space. Neat acommodation and excellent staffs. Close to shopping mall and business centre. Has a hall for Christians interdenominational Church Service o Sundays. Wonderful complimentary breakfast. Excellent location.

    5
    « Another B.C. review »

    We have enjoyed many Best Western hotels over the years, mainly in Canada, the U.S. & Great Britain, and would say this one in Kelowna is one on the nicest, the most attractive and the most selective with breakfast items which we have seen, in any of those places. We would most certainly recommend this location to any of our friends, relatives and acquaintences.

    4
    « Friendly »

    Hotel had a friendly staff. Distance from downtown area is not in walking distance. Overall not a bad place to spend a few nights if you have a car or a rental. The pool and hot tubs were clean and we used them a couple times during our stay, they close them at 10:30pm. Free breakfast was pretty busy every morning.

    4
    « Clean nothing fancy »

    The hotel staff were all extremely efficient and polite. The room was large, clean and as advertised. There are no rooms with a view, the setting isn't great but there is ample parking, the attached restaurant/pub are decent and it's a good place to lay your head.

    4
    « Nice family hotel. »

    Great hotel for families. Clean, good staff. Many good choices for breakfast, which is included in your hotel room costs. They arranged a guided wine tour for us. We had a nice room looking out over the Two Eagles golf club.

    5
    « A great place to stay »

    My first impression of BW Plus in Kelowna was - WOW! The room was a very nice size. I loved the balcony off of our room to sit and relax. The staff were great, I am new to the area, so I had some questions about Kelowna and they were very helpful. The continental breakfast was the best I have had at a hotel. I always complain about the coffee at a hotel, but their coffee was GREAT!

    3
    « Clean and comfortable »

    Was good but average. Breakfast was good and included in the room rate. Only downside was that we could not check in until 4pm which is quite late. The staff were friendly and helpful and it was a good location, very central and close to the airport.

  • 4
    « Liked This Place A Lot! »

    We had a king suite in the tower part of this hotel and it was just right. Clean, spacious, and had a balcony. Breakfast buffet was real good and the location is very good as well. Here you are close to everything you might need - shopping, Starbucks, restaurants. The staff were very pleasant and helpful. Not a thing to complain about. We stayed for 7 nights and we are very glad we picked this hotel. We'll be back next year.

    3
    « Great Stay »

    This one night stay was a free offering to make up for a previous broken bed experience. The staff was very attentive. The price was right because it was free. Overall I find chain hotels in the Kelowna area to be overpriced; however, the excellent hot buffet style breakfast offered by this hotel is consistently good. The $200.00 plus a night sticker is made slightly more palatable considering a family of four can spend well over $50.00 on a hot breakfast. So try this place out. You'll like it.

    4
    « A very nice place to stay »

    A nice clean and tidy room meets you when you enter with loads of space to move around.Restaurant food was of a high standard and the staff were very helpful,a very enjoyable stay at a well located hotel.

    5
    « Excellent Hotel in good location with breakfast included. »

    Hotel in good location. Rooms very spacious and very clean. Refrigerator in room with tea/coffee making facility, ironing board & iron, desk, bathrobes and slippers. We stayed in a room with Courtyard view and balcony. There is an indoor swimming pool and gym on site. Breakfast was included in room rate. Food excellent, with a wide variety to choose from. All Staff were very helpful. We stayed for 4 nights. Thoroughly enjoyed our stay. Lots of shops and restaurants nearby.

    4
    « Spacious clean rooms »

    Upon check in, you are welcomed by a spacious lobby and an inviting front desk. The rooms are spacious and the beds comfy. Each room, if you are in the tower, have a balcony. There is a separate area in front of the bathroom for your coffee maker, a fridge etc. The bathroom is "tight" but very clean and acceptable. The only negative factor was I was unimpressed with the "free breakfast".........It was a hot and cold offering, you could do either. I found the hot items very unappetizing, there looked to be breakfast sausages but I couldn't accept the way they were presented, it was ghastly. There are hotel staff but this is a self serve so they were there to clean up the tables. The morning I was there, I was horrified to see that there were ten year olds trying to use the waffle makers. Batter spilling everywhere and just a disrespectful conduct with no parents around. When I mentioned this to the front desk clerk upon checkout, I got a "that's too bad". There was no offer to rectify the situation as I told her both mornings we refused breakfast entirely. Plus on top of it there were kids running around like it was a school playground. I get that staff are limited to what they can say, but they can quietly say to these kids "We do not allow running" and for obvious reasons as tables were full of travellers who would also like to enjoy their breakfast. I found a distaste towards the hotel clerk who did the checkout, she dropped the ball entirely and totally missed the point I was trying to make. Listening a little closer might have been in her best interests as I am the one paying the hotel bill. My suggestion to her was that they have a hotel person operate the waffle makers and even so much as offering waffles on the buffet with other hot items. This would be a far sight better than having ten year olds go wild and really creating messes that make it unpleasant for others. Even with a reduced rate, the hotel was still pricey and I think they try to set this off by offering the free breakfast which was just like a cattle call, get them watered, fed and shipped out..........

    5
    « Best Holiday Ever »

    The free shuttle service was excellent, available at various times of the day downtown and back, as well as to and from the airport. Breakfast provided everything you could ask for and was very good. The room was great. We couldn't believe how lucky we were to have picked the Best Western Plus in Kelowna for our vacation.

    4
    « Very nice »

    We stayed here for two nights earlier this month while visiting friends in Kelowna. The room was clean and spacious and somewhat updated. The hotel is in a good location, in walking distance to some restaurants and a short drive to the lake. The pool was great for our little one after being out all day. The complementary breakfast was ok but there was a shortage of tables so we couldn't sit down in the seating area.

    4
    « Great Location! »

    This was the first time we have stayed in this location and found it to be centrally located but a distance from the lake. The hotel was clean and reception staff were pleasant and helpful. Good parking. We were in the Tower with a nice deck with a table and a couple of chairs. Our concern was going to be traffic noise but it was very quiet outside and inside the hotel. Breakfast was a hot with scrambled eggs, hash browns, danish, fruit salad, waffles. There were lots of tables and were cleaned promptly when someone left a table. Nice pool and hot tub and there seemed to be lots of people enjoying the area. Great bed and pillows with ample room.

    2
    « Overnight Stay »

    Front desk staff appeared to be overwhelmed at time of my Check-in, Clerk was very flustered and it showed in her dealings with me (rude and inconsiderate), The daily breakfast offered on this day was well below acceptable standards, the sausages on the hot tray were burnt and dried out, the omlettes were undercooked. The $50 "Hold Back" on my Credit Card was unannounced at time of Check-in, it wasn't until I checked my CC balance 2 days later to see this pending overcharge, DEVIOUS to say the least.

    4
    « Really good !!! »

    We stayed here for just a night. But all of us were impressed by the cleanliness, the decor , the room , breakfast ,amenities . My kids loved the swimming pool. I have noted in mind to stay here the next time we visit Kelowna.

  • 4
    « Enjoyed Our Stay »

    We stayed two nights in late August and were very pleased with this hotel. The room was large and the bed comfortable. All the little perks were there: lux linens, lots of towels, coffee and tea makings, HD-TV, Internet hook-up. The free breakfast buffet was outstanding. Our room was reasonably quiet after about eleven in the evening. Beautiful enclosed courtyard nicely landscaped and there is also a pool with two hot tubs. I can definitely recommend this hotel.

    4
    « No Reservation Stay »

    My wife and I were on a vacation driving from Eastern Ontario West to BC exploring the Rockies and South Central BC.. We arrived in Kelowna late afternoon with no reservation and not knowing the area had no idea what area to stay in. The receptionist told my wife that the walk in rate was better than CAA rate so she registered, even though it was above our budget. We were pleasantly surprised with our Room, the pool and hot tub and breakfast. The bed was very comfortable. We di have dinner at the restaurant. Nothing too exciting there for amount paid. Waiter was very helpful about area info.

    4
    « Pleased with Cornerstone Grill »

    Just had dinner there last week with out of town friend. Great menu and pleasant atmosphere. Attractive room. Enjoyed our meal. Definitely want to return and try some other menu items. Friendly, prompt service.

    5
    « Family weekend getaway in summer »

    We loved this hotel and have found a new gem for Okanagan family getaways. We definitely would come back again. The hotel was well run and has high attention to every detail. We enjoyed our 1 bedroom queen bed suite with sofa bed and kitchenette in the courtyard on ground floor. We could just walk right across the courtyard grass to the pool or breakfast area. The room was comfortable, modern, clean and everything worked in it and nothing was old or terribly used. Our bed was very comfy but we would have liked a king size bed. The sofa bed was the best my kids have ever slept on. The living area was a good size and we liked the fact the A/C was awesome kept both the living room and bedroom cool in the hot weather. Housekeeping was excellent and did almost a full clean every day, not half rate like some other hotels. They also vacuumed and mopped the floor and washed some dishes. A lot of motels/hotels only clean the sink area, change towels, and make the bed. Our family really enjoyed the pool and liked the fact the side glass opened up so you could lie in the sun and watch the kids in the pool. The hot breakfast in the morning was good also. We also received prompt and helpful caring service from housekeeping/maintenance staff when we got locked out of our room by going out the sliding back door and leaving the deadbolt on the front door in the morning. I am a very discerning customer but could find no issues/concerns with this hotel. I really like the Best Western brand as I always seem to leave satisfied and feel I received good value for money. Our kitchenette did not have a dishwasher or stove and this is the only issue I had. I noticed a larger suite had a stove, not sure about a dishwasher though. Again, very well run with high attention to detail and excellent customer service.

    4
    « Quiet, clean and conveniently located »

    Good choice for a traveller not spending more than a couple of days in Kelowna. Offers standard BW experience with additional super friendly local service. Also: pet friendly, for whom it may concern. Good breakfast buffet is a welcome bonus. Very convenient parking lot, right in front of the building.

    5
    « Great hotel and great beeakfast »

    We stayed at this hotel for three nights and were pleasantly surprised. The rooms are renovated and very clean. Beds were comfortable and each room has a patio. Maid service was excellent and the enclosed courtyard area is great for kids to play and run around. Pool is great for the kids and they have two outdoor hot tubs. We were impressed at the selection for the complimentary breakfast. Every day there were eggs, muffins, fruit, hash browns, cereal, yogurt, bacon or sausage, bagels, bread, English muffins and a station to make waffles. Overall we had a great stay and would stay here again.

    4
    « My kids enjoyed it »

    Very nice beds. Nice view from 6th floor in the tower section of the hotel. Very quiet. I did not hear anyone on my floor. The breakfast is good; they had bacon one day and sausages the other day I was there. Good scrambled eggs and another egg based dish, they also had boiled eggs. I would return. I just wish the pool was a little bigger. The staff were very helpful and polite. They were eager to answer questions and did their best to help us. Convenient location as there are several restaurants across the road such as Boston Pizza, Grand 88 buffet, to name a couple and also a bar and a restaurant right outside main entrance.

    4
    « Nice clean hotel to stay in Kelowna »

    My family is going for winery tour in the area and booked this hotel instead of staying those B&B places. It was a 4 1/2 hour drive from Fairmont hot spring to centre of city Kelowna, Highway is great with scenic view on different lakes. This Hotel is located right on highway 97 which is the main artery road for the city and all the shops , restaurants are located along this highwway. The hotel is fairly new with all the modern facilities including electrical plug-in charging station for electric cars but many those spots are occupied by non electric cars and trucks. We stayed for 3 nites. The room we have with two queen size beds approx 300 sq.ft. High ceiling with central Air. cleanliness is fine, bedding is fine but still find the beds are too soft. The hotel has indoor swimming pool but we did not have the time to try it. the morning breakfast is included and choices are decent, make your own waffle, self serve juice bars etc. overall very decent breakfast and the service is fine as so many customers coming in the same time in the morning. I recommended this hotel and will come back.

    5
    « Comfort, comfort, comfort »

    Touring BC and for the Kelowna leg of our trip we chose the Best Western. Manager and his team were fantastic, offering great tips and recommendations. Hotel was busy but never felt crowded. Great location for touring, very comfortable rooms, just what you need on vacation, comfort and spoiled with great service. We will be back - great job.

    5
    « Staff are great! »

    Every summer we stay at the Best Western and love how great everything is. We bring our dog every time and he gets a little gift bag with treats and a ball and is very welcomed. The pet rooms we have gotten are nice clean and have slidding glass doors to access the grass easily. Breakfast is good there's lots of options and we've always enjoyed it. The pool is salt water and the windows open to the outside which is a great option. Thanks best western for the hospitality we will be back!!

  • 5
    « Cool despite the heat »

    What a wonderful hotel. Cool inside despite the heat - it was 38C outside. The staff was terrific - friendly, helpful, smiles all round. The pool - WOW. The room - neat, tidy and super comfortable. Breakfast next day was lovely. A lot of choice and the wonderful smell of waffles in the air - even if you don't eat those. A hotel with the true meaning of friendly.

    4
    « Excellent 3 night stay »

    A lovely hotel with friendly, happy, helpful staff. Room was clean and comfortable. Lots of free parking. Pool was good and I liked the way it opened up to allow room for sunbathing (although Kelowna was very hot!). Breakfast was good and always being topped up so never ran out. Good location too with a wide variety of eating places within walking distance. My only complaint ... a golf shop directly behind hotel that hubby insisted spending a lot of time in!!

    4
    « Enjoyable and a great breakfast bonus »

    Check in and out was efficient and friendly. Room was very large and clean, beds are comfortable. Breakfast included in the price had a nice place to sit outside, the food selection was good and tasty too. We would definitely stay again.

    5
    « The Best Service You Could Ask For! »

    This place is a gem. The service is outstanding. I didn't want to leave. I honestly could have spent all day in the hotel. The staff are super friendly and the rooms are clean and spacious. The breakfast was delicious and and very filling which helps when you've got a long day of sightseeing ahead of you. You've gotta stay here!

    5
    « Excellant »

    the service and staff was so nice. one of the best hotels I stayed at. the food was top notch. I would highly recommend the hotel. location was perfect, as every thing you needed was with in walking distance great job to all the staff.....

    5
    « Excellent hotel »

    We would definitely use this hotel again in Kelowna. Room was large, fresh and clean. Great friendly staff and excellent breakfast which was included in rate. Located in an easy to find, central location

    4
    « A bit far from the lake but good breakfast »

    We had 2 nights booked here and enjoyed it enough to extend an extra night.The free breakfast was a nice addition, we had it each morning. The breakfast area was very busy each morning as it's Kelowna is at it's peak in the summer. The food offering was very good for an included meal. Parking is free and ample. We had a jacuzzi room with a bit of a lake view and were very happy with the room and the bed was very comfy. We would happily stay at the hotel again but it would be nice if it was slightly closer to the lake.

    5
    « It's All True! »

    There is a good reason why this hotel is rated so well! The staff truly care about you and your stay and work hard to make it happen! When I checked in, it was quick, don't get me wrong, but they also asked questions and made sure that all was well. I felt like they just didn't throw me into a room - but rather they wanted to know that my stay would be trouble free, relaxing, and memorable (in a good way) which it was! It's a nice hotel, parking was close and they are pet friendly! No need to look any further, you'll be glad you stayed here!

    4
    « A Great Place to Stay »

    This is our second trip to Kelowna, and our second stay in this hotel. Our first visit was 10 years ago, the hotel left a good impression back then so we came back, and were not disappointed. Our room was both spacious and clean and we enjoyed a view from our balcony of the gardens. Only one minor gripe with the room - no safe - although they do have them at reception. The hotel staff are very courteous and helpful, and the complimentary hot buffet style breakfast is fantastic! I can totally understand why this hotel gets consistently great reviews.

    5
    « My Season in Kelowna »

    almost 200 days. Thats how long my stay lasted in this Hotel.It was for work. From the General manager all the way down to the person replacing the towels pool side,I can not praise the staff enough.A few highlights. When a problem arose in my room ,The front desk immediately dealt with it. They apologized and upgraded my room. I wasnt expecting that level of reaction. Sanae at the front desk was always very helpful,whether it was helping find a restaurant,an activity or an address. The Maintenence staff were remarkable.Clint,Scott,thanks for your assistance. When I recieved bad news, I was just lost.I had to return home. Everybody checked in on me and made sure that there wasnt something they could do for me. Its the People who work in a hotel that makes or breaks it.These people will continue to make The Best Western Plus hotel and suites a success. As to the accomodations,this hotel can brag that they have the most comfortable beds. If dining out stops being fun,barbeque yourself a meal on the court yard BBQ. The swimming pool is amazing. And the Hot tubs,awesome. I cant speak for anyone else,but after staying for such a long time you get to know the staff pretty good.I will tell you something,they maintained the highest standards throughout my entire stay. So in closing ,if you find yourself in Kelowna or going to Kelowna,The Best Western Plus Kelowna Hotel and Suites really should be your first choice. And on a personal note, Thank you Sanae ,Mahleta, Alison ,Sarah, Jessica,Owen(spelled wrong) My man Patrick,Hank,The staff in the pub and restaurant Scott and Clint for all their help with the Kayak. Natasha for always making me laugh.And for the rest of the staff. I will always remember you. Bruce McKeever

  • 4
    « Excellent breakfast & overall service »

    Best Western Plus Kelowna hotel & suites is a great place to stay due to several reasons: proximity to amenities; excellent breakfasts; great service; and a complementing restaurant adjacent to the hotel.

    4
    « Kelowna Area »

    This short visit to the Kelowna area was easy to arrange through Best Western's website and then working out details over the phone to take advantage of incentives. Great start to travel the Okanagan.

    4
    « Helpful Staff »

    Wonderful staff at front desk and breakfast. Breakfast offers lots of options unfortunately little for gluten-free or dairy free. Some of the rooms are a bit tired but amenities are all present. Check to see if there are large groups booking as there was a baseball tournament when we were there and the tweens were not supervised well so breakfast and the pool were overrun. Also note that the noise level between rooms and floors is easily audible.

    5
    « Great hotel. »

    We spent three days here. The suite was wonderful, it had everything we needed. We overlooked the courtyard and the pool was opposite so we wondered about the noise but the double glazing in the window was brilliant. We were very impressed with everything in the room, very clean. Our one complaint was that it was only a queen bed, however, we booked late and missed out on the Kings! Not the hotels problem! The hotel was pretty central, straight off the main highway. The breakfast was great, plenty of choice and the waffle maker was. Hit with the kids who stayed in the hotel!

    5
    « Fantastic Sta »

    My mom and I stayed here for 6 nights and we had a fabulous time. Check in was a breeze. We had Maleata check us in and she checked us out too. She was fantastic. She always had a smiling face and she remembered us when we walked by the front desk. The food was out of this world from the hot buffet breakfast to the restaurant food at the Cornerstone. Housekeeping staff were always saying hello and always gave us the amenities that we needed. Will definitely stay here again and would highly recommend. Keep us the fantastic work.

    5
    « Wonderful last minute stay! »

    My husband and I decided last minute to go Kelowna the week of the BC Day long weekend July 29 - Aug 1 and everything was booked online! We took our chances and called the morning of July 29th and the front desk lady (wish i could remember her name) was so wonderful she told us 2 rooms were available and we got a better rate for being a BW Member! We got the standard room and it was spacious. The beds were comfortable, shower was clean (shampoo, lotion, etc.), Coffee/Tea maker, but no microwave. The pool was kid friendly, and after a long day of exploring Kelowna the 2 hot tubs was relaxing. My husband loved the breakfast so many options his fav was the waffle, so much better than those pancake maker! I would recommend this hotel to anyone visiting Kelowna!

    3
    « Bestwestern Needs better Breakfast and Coffee »

    I stay with BW quite often after the renos the chain has seen. Always friendly staff, clean rooms and ok locations (usually beside a highway...) But I'm really thinking of staying someplace else all due to the awful breakfasts and coffee. For the prices of the rooms maybe spend some on the food and coffee. I've stayed at cheaper places with better coffee and food. It's really not that hard to source good coffee. And breakfast is just rental food, after you eat it's a good thing you don't have to check out right away. BW have come a long way these past few years and they are excellent places for an overnight or two. But be sure you have a local eatery around.

    5
    « My goto Kelowna Place »

    I was working in Oliver last minute and when it came time to find a hotel everything was booked solid due to the summer vacation crowds and several festivals.Online nothing either at my usual places. I called the hotel directly and they had a room in there back pocket which I was fortunate enough to get into, I've stayed here many times which probably helped me get the room. Great service from all staff in the hotel and a great location with lots of parking. The rooms and beds are comfortable and I really like the central air conditioning. Very clean place.The included breakfast is 1st rate with lots of variety. It was busy but they had extra staff on keeping things stocked. Nice courtyard area if you just want to sit outside. Great place to stay.

    4
    « Makes Travelling With Dogs Easy! »

    On check-in they give a little bag for your pooch, it contains a treat, poop bags and a ball. The pet room was spacious with a patio door that backs out into an enclosed green area. This made it super easy to let out our dogs to do their business, instead of having to walk towards the parking lot to find the closest green space like we've had to do with other hotels. The room was set away from the lobby and the pool, so there was not a lot of foot traffic past the room - which can be distracting for dogs. The room was nice & quiet, surprising since it is next to one of the major roads in Kelowna. The hotel asks if the dogs will be on the bed, that you lay down an extra flat sheet ontop for them to lay on - no problem! Nice change from places that request dogs not go on the beds at all. You can also borrow dog food bowls if you've forgotten to bring them. So glad the room was clean and not a second rate room just because its used for pets. The only downside was when you order room service, you have to go yourself to the pub/restaurant to pick up the food. I would return in a heartbeat!

    3
    « Sink Hole »

    The broken bed had a sink hole in it. My wife had to bail and sleep with my son in the other bed. We were told at check in that there were no other rooms in the hotel during the BC Day long weekend. We grinned and bared it. Luckily our other son didn't come along to attend or we may have never recovered my wife. The sink hole was that noticeable. Everything else was what you'd expect from a three star hotel. However I go to Best Western because they promise quality in their advertisements. We normally sleep well under this corporate banner. Unfortunately, not this time.

  • 5
    « Amazing experience »

    The hotel staff were excellent, the rooms more than comfortable, and while the location is a bit of a distance from downtown, the free hotel shuttle made getting downtown easy! The front desk staff were very accommodating, and managed to find us two beautiful rooms eve though we had accidentally booked the wrong night. the buffet breakfast was excellent!

    4
    « Out of the downtown core but lacking for nothing, an oasis »

    Kelowna traffic is not good any time so when you are leaving Hwy 97 and taking Hwy 33 this is just 2 blocks from the junction and a quick getaway. The room was an apartment complete with a little kitchen and table, parking was generous, the staff was engaged. Breakfast was absolutely huge and varied, hot and cold, and included, buffet style. The inner courtyard is quiet and safe and has a pool. Security is modern. The pub/restaurant had a varied menu and cold beer, big screen TV for sports fans, and lovely staff. Downtown Kelowna is expensive and really rather dysfunctional for tourists, this oasis has everything a traveller needs.

    5
    « Best Western Plus - Kelowna, BC »

    We were very impressed with our kitchenette suite, spacious, clean, quiet, comfortable, lovely deck to sit on, very private. They hotel has a beautiful pool, two hot tubs and loungers to sit on, giving you the feeling that you are at an all inclusive resort! The breakfast that is included is fantastic!!!! Lots of selection for everyone. The staff go above and beyond for you, and are so friendly. We stayed four nights and have not one complaint at all. We would definitely stay here again! There are restaurants on site, one pub and the Cornerstone Grill, both fantastic and terrific service! There is shopping within minutes of walking, and restaurants close by to walk to! Great location!

    4
    « Wine Trip »

    I found the Best Western Plus Kelowna a little ways from downtown Kelowna. But there were some very excellent restaurants within walking distance. The hotel was clean and the staff were very helpful. The complementary breakfast buffet had a good selection. The breakfast room was very busy but we could a;ways find a table.

    5
    « Great Hotel - Excellent Service »

    Great welcome , excellent room - little homely extras , little disappointed in size of pool - but I like to swim long lengths. Hot Tubs great. Breakfast - plenty of choice but not always bacon which we love. . Couple of eating place walkable distance and 7 mins from downtown. Overall would definitely recommend and would be my first choice place to stay in Kelowna

    5
    « Great room, great location »

    We had a great stay at this hotel. The room was spacious (we got the bigger 2 double room) and opened up on the ground floor to a courtyard. The pool was decent and had a couple outdoor hot tubs. The gym was good as well. The complimentary buffet breakfast included all the typical stuff and was great. Overall we enjoyed our stay here and plan to be back.

    5
    « Great Hotel! »

    This was the best Best Western hotel we have ever stayed at. Great room decor, clean, very comfortable beds, and buffet breakfast included. It is easily accessible right off the highway, across a big shopping mall, but was quiet. Our room overlooked a nice lawn. We even had a little patio. Highly recommended.

    5
    « Loved hotel »

    Great facilities Best breakfast we had out of all the Best Western we stayed at. Good location and restaurant was lovely, staff and food were excellent It appears that most of the rooms have there own balcony which was a big plus

    5
    « Excellent hotel »

    Even though it was a full house at the Kelowna hotel, it was still quiet with excellent service and facilities. Always happy with my stay here. Professional, friendly, with everything that is needed in a great location.

    5
    « Ministry ambassador »

    Spent 2 nights.Room upgrade in main tower. Nice room with balcony for morning sun. Would stay here again. Hotel was full and our floor was quiet. Free parking. Pleasant staff.....check in and out. Did not use any hotel facilities.

  • 4
    « Perfect for family vacay and staff are amazing »

    Amazing staff, especially the morning breakfast crew, they do a great job and go over and above to make sure everyone's comfortable. Rooms are very clean with white linens, beds are comfy, pillows are too soft. Grounds are beautifully landscaped and very clean.

    3
    « Ruined by noisy garbage trucks early in the morning »

    The hotel has good facilities and nice sized rooms but after asking for a quite room we found the garbage truck reverses at 5 a.m. In the morning and clangs the chains to lift the garbage noisily and returns at 6 a.m to awake you again and noisily returns the bins. Why o why do the Management not sort this out for the benefit of their customers sleep.

    4
    « Good for overnight stay »

    We checked into the hotel late in the evening, and the receptionist was very friendly and the hotel rooms were very clean. Would recommend this place for an overnight stay and you get free breakfast in the morning which is lovely, but for more than a night or two here, it would get boring as there isn't much to do.

    5
    « No carpets...who would've thought. »

    Our room was very spacious with high ceilings and no carpet, modern and clean. Great courtyard area to mingle, beautiful dining area to enjoy your delicious breakfast. Service was excellent. Central location with lots of amenities in walking distance.

    4
    « Disappointed for the first time... »

    A previous visit to this hotel was totally enchanting... it resulted in our recommending it to family and friends. A second one, not so! While we realize hotels cannot predict misconduct among reserved guests, it should be safe to assume that bookings by people wanting to squeeze 3, 4 and 5 children into ONE room will be highly noisy and disruptive for other guests. They should not impose chaos on guests seeking only serenity, peace and quiet.

    5
    « Don't stay anywhere else »

    This hotel has all a family needs. Central to everything. 15 minutes to beach (Gyro).shopping nearby. Excellent pool and hot tub. Great morning buffet. Rooms are very comfortable and clean with good beds.

    5
    « Excellent stay in wine country »

    Fantastic place to stay in Kelowna. . Rooms are a decent size we had 3 adults in our room and we were very comfortable. Spacious balconies with outdoor seating were great for taking in the views and enjoying wine from the local wineries. . Included breakfast buffet was amazing and selections had a slight variation each day. It's a short drive to get to the waterfront but all worth it with the service & quality of the accommodation here. I'm heading back for another stay this August and have to say I'm extremely pleased we were able to get a room here. Exceptional service & quality will make this hotel my first choice while in Kelowna!

    5
    « Good hotel for family or electric car owners »

    Service was excellent and breakfast is provided. The hotel looks like an older-style motel with a new tower built in the middle of it. We stayed in a larger 2-queen suite in the motel-style section and the rooms are maintained to Best Western standards. The room was clean and in good condition, beds were very comfortable and linen felt like a higher quality (thread count) than other Best Western's. If you have an electric car, you'll want to stay here - there are 5 or 6 Tesla and 2 Nissan Leaf ones here. The only downside which any hotel can't help is smokers - our room was beside an entrance and smokers loved to hover around it. Overall, a good hotel to stay at.

    5
    « One of the best hotels in the valley »

    This is a excellent hotel and first class from the time you check in to when you check out. Room and breakfast could not be better. I travel a lot and this is one of the best hotels I have ever stayed in. I traveled for over 40 years and have been in many hotels and this hotel rates right at the top of the liist.

    5
    « Always a wonderful stay. »

    We have been coming to Kelowna for the past 20 years and have stayed at the Best Western and watch its transformation over the years to a wonderful place to stay. Centrally located and close to everything. Very comfortable and nice large rooms. A major plus in the hotel industry, Very comfortable beds and facilities. Always upgraded.

  • 5
    « More Than Expected! »

    This is a very, very clean and well managed Best Western. The staff was on the ball and made sure you were not left unattended. The carpets were so clean throughout that we think the hotel must have just been remodeled, but not sure. The pool and pool area were clean and a good place to relax. The breakfast was a pleasant surprise as well and offered nice choices, Although not an issue for us, there is no elevator, so if getting your suitcase up one flight of stairs is difficult, request the first floor. All in all, this is an excellent choice and compares to some of the more expensive chain hotels on the same street.

    5
    « The Best Best Western »

    I would recommend this hotel to anyone! The staff are attentive, and caring. Even the cleaning staff left flowers in our room after they cleaned it. The beds were comfy, and the room was clean. The overall atmosphere was excellent!

    5
    « Great hotel in a good location »

    I stayed here on a recent 2 night stay and it was everything I needed. The hotel is clean and staff were friendly and helpful. The rooms are bright, spacious with very comfortable beds! Bathroom is perfect as well. Tub/shower was nice with instant hot water. Pool area is nice and the complimentary breakfast was perfect! I would stay here again.

    5
    « Enjoyed my stay here for business »

    This is a very nice hotel, great staff, and well kept. The pool is great for kids and the hot tubs for the adults!. Great location in Kelowna. Breakfast is well done and the staff work hard! I would definitely return again and suggest this hotel to my friends and family members.

    4
    « You gotta stay here »

    Friendly staff, great services and a wonderful breakfast. There is a complimentary shuttle to the Kelowna airport and free parking for a week. The mineral pool does not have that strong chlorine smell.

    5
    « Spacious »

    The room was bright and cheery and welcoming, with no odd odours or noise at night. The two dressing areas were a welcome surprise. Lots of table space for computers and sufficient outlets and plugs. Fair-trade Tea was available in the room,an electrical kettle for hot water, did not have to use the coffee machine for tea. Never felt hemmed in.Altogether a very nice experience,looking forward to returning. All this for a reasonable cost, thank-you

    5
    « Great hotel. I will give 5 stars. »

    It was quite pleasant stay. Room including bathroom was comfortable and clean, and the swimming pool and hot tub were great. I don't have any complaint at all, but happy and very satisfied. I will stay again.

    5
    « Excellent »

    Lovely friendly Hotel. On arrival we were met by The Manager and were given drinks and cookies etc. The welcome was a very nice gesture and I was part of a Tour and everyone thought it was a lovely idea to welcome us this way. Thanks.Rooms excellent and buffet breakfast was first class.

    5
    « Great stay! »

    This was one of the cleanest hotels we've ever stayed at. The room was bright, good lighting and spotless. All the staff was friendly and helpful. They actually seemed happy to be working there, even the cleaning staff. Breakfast was mediocre.

    5
    « More than what I expected »

    I read a review once and saw pictures of Best Western hotel. I didn't like what I saw and read so I usually stay cleared of BW. But that changed this year. Not all of them are as bad as I thought. This is my 2nd time I stayed with them and it's perfect. Everything is clean. The washroom is lovely, from the tiles, the heated towel rack to the soaps. The pillows and blankets are perfect! It's just right and soft to the skin. I had to check what brand it is. The best part is their complimentary breakfast. Prior to this one we came from BW from Canmore and loved that there's good breakfast included. On our way back to Vancouver we thought about staying in Kelowna. First thing I looked was BW! It will always be our first choice now. Keep it up!

  • 5
    « Excellent hotel, excellent service »

    I stayed here for two nights and was very happy with the size of the room, the cleanliness and the amenities. This hotel is a great setting and is in a great area of Kelowna. Good wifi, good breakfast, nice pool and hot tub, air conditioning, and great staff.

    4
    « Great Place »

    On here for one night on our way to Vancouver. Really impressed with the lobby and staff service. The hotel looks modernized and newly renovated maybe. Pool is nice, though only has one depth (1m) but functions well and is able to be airs out by opening the large door. Hotel is definitely eco friendly, having electric car chargers, Tesla Superchargers. Rooms are decently sized, but may be a little smaller compared to places like Marriott. Breakfast is well stocked and with lots of variety. Would definitely recommend this hotel, especially if you own an electric car.

    5
    « Best property on our trip »

    Clean, bright and well thought out. We really liked this place. Our room looked like it had been remodeled that day. Not a thing needed a repair. We were very impressed. The staff was friendly/helpful and the complimentary breakfast was awesome. The charging station with two outlets and two USB's on the night tables was a nice touch. We stayed at 4 Best Westerns on this trip and this one was the best.

    4
    « It is rated a PLUS for good reason »

    Although more expensive than a regular B W it is well wort the extra cost just for the appearance and brightness of the surroundings and the superb attitude and service of the staff. The lobby is attractive and clean. The room was bright and clean with robes and slippers for our use. Bedding was clean and the mattress most comfortable. The one thing they could have improved on would be the coffee service in the room. A more expensive machine and standard of coffee was disappointing in this PLUS setting.

    4
    « Overnight Stay »

    This was a convenient hotel for us while travelling, easily accessible and in a quiet location. The facilities were to a good standard and the staff professional. I think one would need a car to maximise value due to location off the highway and out of the central city.

    3
    « There is a lot to like about this hotel »

    I wanted to like this hotel, and it isn't hard to find nice tings to say about it. It has a central location and is easy to access. The adjacent restaurant and pub were excellent. The bed was comfortable and the room spacious. However it had three serious flaws. Because we spent very little time at the hotel I didn't pursue another room, but I would have if I had spent more time there. First, the room had a distinctly unpleasant odor. It gave me a headache and made my sinuses run. I notified the management, so I hope they do something about it in the future. Second, don't go for room 131. Open the curtains and you see a blank wall. You can go outside and walk around it to be in the garden, but while in the room? Concrete. It's about the most unattractive view I've ever seen from a hotel room. Finally the fan on the HVAC was very loud so we had to turn it off at night. It came on again each morning about 6:15 so I had to get up, turn on the light and figure out how to shut it off again. The next night we stayed in a hotel where the HVAC was barely audible, so I know it is possible to have a quiet room.

    5
    « excellent hotel »

    During past 15 years, averaging 4 stays/year, from 2 star to 4 star, the best is the Best West Plus Kelowna. The restaurant keeps changing hands and the in lobby breakfast is iffy, but the cleanliness, comfortable beds and service cannot be beat,

    5
    « Perfect Hotel for Groups »

    This hotel is designed around a grass courtyard with the first floor units having a walk out patio. This made it easy for our party of 12 rooms to meet which greatly enhanced our vacation experience. I definitely would stay there again and would recommend this hotel for sport teams and family reunions.

    5
    « feels like home with servents »

    The staff at this hotel made it feel like i was at home, and had servants working for me, It was so nice to be spoiled. The restaurant had closed at 9 PM I had been working late out of town and got in at 9:25 PM, They said i could order room service. Well I had a Salmon fillet cooked on a chard cedar plank. It was out of this world. I felt like it had been cooked by a very good Restaurant in Vancouver. They scored a 10 out of 10 from me.

    5
    « Great Best Western kelowna Hotel experience »

    Great hotel, nice and clean. Fair rate. Parking lot is wide. Receptionist is enthusiastic and nice. Super market and restaurant are nearby, great location. If anyone come and visit Kelowna, I would recommend Best Western Plus Kelowna Hotel to them.

  • 3
    « Unreliiable »

    This hotel failed to execute wake up call and didn't call my cab at the right time. Otherwise a decent bed and friendly restaurant staff. The location is ok. Hotel was being upgraded. Room was clean Decent bed. That's it. That's all I have to say

    5
    « Great Place »

    Great hotel for families. Amenities are super and staff are friendly and very hard working. The breakfast is top notch and the kitchenette has everything you need. Close to everything you need. If you wish to be separate from the family areas book a room in the tower. Our kitchenette suite was very suitable for a family of four. Staff at front desk were terrific.

    4
    « Spring Flag Football 2016 »

    The courtyard rooms, the free hot breakfast, the pool, and the comfort of the rooms make for a great football weekend. You get great value for the nightly cost. We stay in this hotel every year. Never any complaints about this hotel.

    5
    « Nothing to complain about, and I usually can! »

    Travelling solo with a dog is not only a delight, but at times, a challenge. No challenge here. Just delight. We stayed one night. The room was spacious, clean and nicely laid out. Our room was on the ground floor near the back door, so we didn't have to go through the lobby to find a fire hydrant! (For my dog, not me!) Seemed to be a safe area for night time walks. Obviously a busy front desk, but no big waits. Gracious welcome and helpful comments about dog parks, etc. Lots of choices for breakfast in a nice room. Had great takeout from the Thai restaurant across the parking lot. Thanks for making my stay easy for me and my dog. Overall, great stay and would definitely come back!

    5
    « Pet-friendly, quiet, comfortable »

    My small dog and I stayed for two nights, and it was fabulous. The pet rooms are on the ground floor facing a large courtyard -- two steps out of your patio door and your dog can do his business. Each little patio has a couple of chairs so you can also relax while your pooch plays on the grass. The rooms are very clean and comfortable and exceptionally quiet -- each room also has a little fridge, which is handy. If your dog sleeps on the bed with you, the hotel will give you an extra sheet so you can put it over the white duvet -- ask at the front desk when you're checking in. The breakfast buffet that is included in the price of the room is large and varied, and of excellent quality. Would definitely stay here again.

    4
    « One night in Kelowna was good »

    We arrived at the Best Western in Kelowna on May 30. The hotel entrance was a little bit of a search. Checkin was good and the room was also more than comfortable. Room was big and was on the 7th floor. To be exact room 722 and was overlooking the road and a store area. The only thing that we mist in the room was a safe. In the neighborhood you had some restaurants like the cactus, montana's etc. and also wallmart. It's a view minutes drive to the wineries. We visited the mission hill winery on our way to the best western and that was well worth. The hotel has a small gym, that has some treadmilles and some other equipment. We could do with it. The breakfast was okay. They had off course coffee, thee, bagels, brown bread and waffels, egg etc. Overal experience of this hotel was good.

    5
    « Kelwona Trip »

    Big clean rooms, beautiful patio. Great service and great breakfast. Express checkout is fantastic. Beautiful restaurant next door , food was excellent. Only downfall is they allowed smoking on patio's.

    5
    « Highly Recommend »

    We had a wonderful stay at the Best Western Kelowna. The hotel was clean, and we had a wonderful view from our room. The breakfast was amazing, and there were a number of options provided to suit everyone in our group. We enjoyed the outdoor hot tub at the end of our day of wine tours. We highly recommend this hotel for your next stay in Kelowna.

    4
    « One night stay on the way to the Rockies »

    A convenient, clean and comfortable hotel, with complimentary continental breakfast. Very suitable for families and /or groups. Don't get a room near the ice machine - it gets used all night! Did not use a suite - so can't comment.

    4
    « Close to the vineyards Kelowna »

    Stayed at the Best Western plus for 2 nights in a suite with full kitchen over looking the garden with our own terrace which was a delight. Was slightly worried on arrival with its close proximity to the highway but was really surprised as all rooms face in, in a horseshoe so very little noise. Rooms lovely and comfortable and staff were really helpful in their knowledge of the vineyards.

  • 5
    « Great stay! »

    We stayed one night, and had a great time! Very nice up to date decor, well maintained, and very clean. The staff was extremely helpful and friendly. Comfortable beds, and pillows. We stayed in a standred 2 queen bed room with 2 adults and 2 children and there was more then enough space for all of our gear and for the kidos to move around,

    4
    « Always a Reliable Place to rest your head »

    Kelowna is the regional health centre for southern BC so not all trips are for business or pleasure. Some are for health. Those are stressful times and it is nice that one of the stresses does not have to be the type of accommodation you use while away from home. The Best Western in Kelowna has a decent restaurant and pub on site, serves a hot buffet breakfast until 10 am and has a wonderful flower garden that you can enjoy from the courtyard. The bed was comfortable and the room was clean. We regularly use the Best Western in Kelowna because we can count on consistent good service.

    4
    « Friendliest Staff »

    Friendliest Staff ever!!! Not one or two but every single staff member at this hotel was friendly, happy and helpful. Breakfast staff, cleaning staff and check in and out staff were all amazingly pleasing to deal with. This makes a trip so much nicer and am still in shock over just how nice they all were. Definitely recommend this hotel to anyone who cares about being treated as more than a customer.

    4
    « Very good for an overnight stay when travelling... excellent comp brekky! »

    Stayed at this hotel while travelling through the Okanagan. Just one night and it was over a long weekend so the hotel was pretty full but we enjoyed it just the same. The pool and spa looked lovely although we didn't try them... they were chock full all the time! There's a wellness spa here too which looked nice but it wasn't open over the weekend of our visit. Staff were very friendly and helpful, checkin was fast and easy, and our room was very clean and well appointed as well as spacious. The floor to ceiling windows/doors on one end mean the room was lovely and light. The comp breakfast here is worthwhile too with fresh fruits, toasts, bagels, pastries, sausages, eggs, omelettes, oatmeal, waffles, juices etc., a very decent spread for a free breakfast. We both slept well in a comfortable bed until the fire alarm woke us around 6am, but hey, at least we know it works. (It was a false alarm with some dope burning toast or something in their room.) Overall, I'd definitely stay here again, and would recommend this hotel to anyone passing through the delightful town of Kelowna.

    4
    « Long Weekend in Kelowna »

    This hotel had everything we needed. Comfy rooms, great breakfast and close to a variety of places to go. We used the pool as well as the hot tub. Breakfast has an assortment of everything and they tried their best to keep it full at all times even though large groups were staying at the hotel.I would definitely stay again.

    4
    « Best Western Stay - Kelowna »

    The BW was clean and more than basic. We were only on the second floor, but we had a view of the courtyard which is beautifully manicured. The breakfast is awesome, with a good selection of eggs/bacon/sausage/breads,etc. The room provided a hair dryer, magnified mirror (yay), robes and even had slippers. Our delayed 4:00 check in was compensated, which was appreciated. I would stay again. Assistance with wine tours and taxi's etc., were all good.

    5
    « Comfortable in every way »

    This is a very nice Best Western. We arrived on a busy weekend when the hotel was fully booked. Nonetheless we had no trouble finding free parking in the lot, checking in with the friendly, efficient front desk, or locating the many amenities, which include a pool and jacuzzi, a spa,and a fitness room on the first floor. There is free breakfast in a largish area near the front desk and a grill restaurant across from the front door. The room key card allows access to guest floors, which are quiet and clean. Our room included two comfortable queen size beds, robes, a mini refrigerator, an excellent TV, good desk space, a balcony,and a view of the internal green garden space within the hot property. There are ice machines on the floors too. It was a very pleasant one night stay.

    4
    « Successful Tournament Weekend! »

    We stayed at The Best Western Plus in April for a ball tournament after having stayed at the Holiday Inn Express across the street last Summer. During that stay, we often found ourselves in the Best Western Pub in the evenings, so we knew that the Best Western was where we would like to stay as a team next time we had a tournament in Kelowna. We found out that many other teams/groups had the same idea. The hotel was smokin' busy. If you're offended by boys playing hockey in the hallways some noise due to a bunch of people being in the same place at the same time, this hotel might not be for you. However, if you can handle a little mayhem, and you like a decent quality breakfast, clean, comfortable rooms and excellent service at a decent price, then I think you'll like the Best Western Plus.

    5
    « Excellent all round »

    We had a great stay here! The facility is up to date, well cared for and a pleasure to stay in. The Business Center was very much appreciated as was the staff's help in doing some urgent business. A great map of Kelowna was available as was all the help getting around Kelowna we needed. The breakfast bar was very good with a great variety of food. The Cornerstone Grill across the entranceway was very welcoming, had good food and we enjoyed our meal very much. A good job considering it had just opened.

    5
    « Great Hotel »

    Excellent staff. Service is impeccable. Clean lobby, well set up for seniors with handicap parking spaces. Very good security throughout. Tower rooftop needs work. Right on a major route on Hgwy 97A. Recommended

  • 4
    « Clean, nicely furnished property »

    We stayed @ this hotel over the Mother's Day weekend. It was very clean, nicely furnished and updated. We had a ground level room with a patio in the courtyard wich was very nice since we had family come to visit us. I would definately recommend this hotel to anyone staying in the area.

    5
    « Very well run...Excellent staff »

    We had a really nice room on the 2nd floor of the original section. Clean as they can be and nothing out of place. Staff were very friendly and the breakfast staff very attentive. Good quality breakfast included.

    3
    « Average »

    Room: The shower is in the bath and a shower curtain is used. Two things which I personally don't like. Our family members room was not cleaned properly when they arrived. Our room was also not cleaned properly on the second day of our stay. Breakfast: is free / average selection. There is free WiFi and there are 2 restaurants opposite the hotel which is convenient. There wasn't any noise at night, so we could sleep well. There is also a nice basic gym on the premises.

    4
    « keep off 2nd floor »

    Our group had a choice of two hotels and most chose this Best Western. They have a great breakfast included and the hotel is clean, conveniently located and has ample parking available, which was key as our group was on a car tour. The only negative was being placed on the second floor. The only way to access your room is either by a handicapped elevator which is so small that the luggage trolley filled it and which is unbelievably slow. In fact, an employee had to go upstairs and bring the elevator down to the lobby as it was stuck when we arrived. You can also, I discovered, take the main elevators to the convention floor and then take 14 steps back down to get to the 2nd floor. Leaving the second floor involves either climbing those 14 stairs and taking the elevator from the convention floor, or walking down 21 steps or, the handicapped elevator experience. Not good for elderly with mobility issues. Staff should ask guests before placing them on that floor.

    5
    « best western always delivers »

    Have stayed at the best western plus in kelowna several times, excellent helpful staff, beautiful grounds, close to bike paths and walking trails, - now enhanced with multiple options for charging electric vehicles, including a tesla supercharger

    5
    « they asked me what I wanted! »

    I was very impressed withhow quiet the rooms are - and the street noise was barely perceptible from our room! The garden area is lovely with tables outside and we took advantage each morning of this great spot to have the second cup of coffee and peruse the paper. they have a wonderful hot breakfast and great staff that keep up with the people coming through the lineup, of course the waffle maker is a big hit! \\One of the very friendly staff came over to check on us and asked what else we would like to see on their already extensive buffet. \\My suggestion is to have diabetic friendly items, like whole wheat english muffins and plain yogurt with a side of nuts and raisins to mix in. How nicce to even be asked! I have enjoyed this hotel a few years ago and with the room reno's it;s even better!

    5
    « Both Human & Pet Friendly! »

    Good location! Very convenient as there were various types of stores and restaurants around. Very close to different parks as well. Most importantly, the staff were not only friendly to us but also friendly to my dog which made my trip extra happy!

    5
    « Clean, Updated, Central »

    This may be the best Best Western I've stayed at. It's updated and very clean. It's kind of all I really need out of a BW. But the located was awesome - right in the middle of Kelowna. Location: Central Kelowna Close to: Shopping mall, Movie theaters, Restaurants, Entertainment. Rooms: Very nice, clean, and modern. The beds were very comfortable. Comes with almost everything you might need. My room didn't have a safe though but it wasn't a big deal. Pluses: Free Wifi Free Buffet Breakfast Free Parking Hot Tub/Pool Fitness Center - was pretty decent. Cardio machines, cable machines, and free weights to 50lbs. Value: It's near the cheapest in town. It really has all you need so I wouldn't pay more money for something else. Would stay here again.

    5
    « Okanagan Gold »

    For a 'smaller' sized city, Kelowna has 'big' city traffic on its main highway through town. Relief from the pressures of the traffic was provided by the Best Western Hotel which is just off that busy highway. We did not hear any traffic noise, instead it was the pleasant noise of children enjoying the pool and it water slide. As elderly people, we enjoyed the enthusiasm of children. We recommend this place for those who enjoy ' life '.

    5
    « great hotel, good location »

    the staff were great, it was our 50th anniversary when we checked in (had reserved in advance) and the staff had chocolates and card for us. We did not like the first room offered and had to wait a few hours to get in next room (not a problem we only live a mile away and were staying because of floor being replaced at home) when we got to room later there was a beautiful tray with chocolate covered strawberries. The toaster did not work properly and someone brought us another one right away. the only problem was the toilets are TOO LOW, The breakfast is great with lots of variety. We stay at Best Western often when we travel and this is the nicest one we have stayed in.

  • 5
    « Great Value for Money »

    We stayed here with two kids for 3 nights. For the price of this hotel I really cant complain. The rooms were very large and very clean. I see that best Best Western has really upped their game with these Plus hotels. I will be back when I visit Kelowna again. The free breakfast is average but more than adequate. The kids loved the waffle machine. This hotel is great if you are travelling with kids, they also have pool.

    3
    « OK stay -- clean, comfortable »

    We came for two nights. Wanted to stay closer to town but nothing was available, Settled for this hotel because it boasted of a full hot breakfast -- which it did have. The first morning it was PACKED couldn't find a seat, hot line was out of both kinds of eggs for a good 10 minutes.....but with some patience we ate a full, hot breakfast. Second morning (Sun) we went down at 7:30 still crowded, still out of 1 kind of eggs -- they brought some out within about 5 minutes, but I heard someone report the bacon had run out. Staff was all friendly and working hard. Could hear neighbors showers loud and clear both mornings. For the $$ we spent we will either stay downtown or find something less expensive in this part of town next time.

    3
    « One Night Stay »

    Stayed during the Canada Day long weekend heading back from Banff. This was one of the only places available, and was reasonably priced. Breakfast was included, big basic room, and easy to get to. For families or travellers on a budget this is a good hotel chain to use. BCAA members get better rates and I think they have a points program too. This was my first stay with hotel brand.

    5
    « Visit Kelowna »

    When we visit Kelowna as tourists or when we need to be there for medical appointments or aiport connections - we love to stay here. The staff is excellent, the rooms (especially the tower rooms) make us feel pampered. And - the on site Bar offers great choices. Will continue to return.

    5
    « Great Stay At this Best Western »

    This was my first time at this BW and it did not disappoint. It was right across the street from where I had to work. Very convenient. There is a Starbucks in the Safeway as well so morning coffee done. The breakfast here was very good. Fresh and hot and for hotel coffee, very good. My room was spacious, up to date and clean. The best part it was very quiet. I stayed in the tower on the 3rd floor. I did not get to use the pool or hot tub, but I will next time for sure.

    5
    « Pleasantly surprised »

    We stayed at the Best Western for 3 nights in a two double bed deluxe room. Beds were super comfortable and the room and all the amenities you would need for a short stay. Bar fridge, jug, coffee maker, and large bathroom and storage room. The room was very spacious and clean. Free wifi is also available in this hotel. Staff and room service were very friendly and efficient. Free buffet breakfast is included and there is a wide variety for all tastes. Great coffee too! The outdoor spa was nice to sit in at the end of busy day and unwind. There are also vending machines located around the hotel that supply bits and pieces (drinks, panadol etc) that you may need.

    5
    « Awesome staff & hotel »

    Very central, clean, friendly staff....Awesome This hotel is great for pets as well. Love staying with the Best Western! Close to shopping and many restaurants. Very quiet, even in the middle of the city.

    5
    « Excellent stay »

    Everything at this hotel is at or near first class. Our only disappointments were old uncomfortable in-room chairs and the lack of chopped fruit at the breakfast. The high quality staff, comfortable bed, and quiet room make the rating of our stay: excellent.

    5
    « What a great place to stay while in Kelowna »

    This squeaky clean hotel is close to great eateries and shopping. The rooms are absolutely lovely with really well thought out floor plans....very nice surprise when you open the door and step into your room. The linens are gorgeous, crisp and beds super comfy. The nice surprise was a delicious breakfast free of charge.....you don't see something like that very often in this day and age of over pricing and gouging. A really super place to rest your head at the end of the day while visiting Kelowna.

    4
    « Cornerstone Grill at the Best Western »

    We visited the cornerstone grill at the Best Western Kelowna on Saturday April 9th for lunch. We had the best service we had all weekend. The food was great and reasonably priced. I would definitely return.

  • 5
    « Very nice hotel property »

    Nice large rooms, most with nice views. One of the best hotel breakfasts around with a buffet with a decent selection. The staff are always friendly and helpful. Beds are very comfortable, especially if you prefer a softer bed. About a 10 minute drive to downtown, and 15 minutes to the airport.

    5
    « kelowna eye surgery »

    Made the trip very much less stressful! Great location,nice comfy beds & great breakfast!! Front desk staff were absolutely Phenomenal in dispensing service and accommodating arrival & checkout time! Duly impressed with these folks!! Well done!

    4
    « Great hotel with some quirks »

    Stayed here twice recently due to very early, and very late flight, when going on vacation. Our choice of this hotel was partially due to their park and fly package, which allowed us to leave our car for several days. This is a large, well kept and clean hotel. The lobby is large, as are the two different rooms we stayed in. The tower room we ware given on our first stay was exceptional. Large, comfortable, with all the amenities you would expect. Our return visit was however slightly less than optimal, being given a room in the "conference" section, with 2nd floor access only be stair or very old freight elevator. Both rooms were however more than expected. One other quirk was that the hot tubs were outside, although the rather small pool was under cover. Staff were all very friendly and helpful, although there was a problem with scheduling a shuttle pick up at the airport on our return which was eventually resolved. One final note, the breakfast was very good, with a more than sufficient selection of hot and cold items. If not for the "quirks" we would have rated the hotel as excellent, but will definitely stay there again.

    4
    « Bow WOW! Great dog friendly hotel »

    We were very impressed with both the room and staff at this hotel. Upon checking in we were given a treat bag for our dog with a tennis ball and nummy treats. The housekeeper stopped to say hello to our dog as we were opening the room door. The room had the perfect finishes for cleaning after pets and didn't have that overly air freshened smell so many pet hotels have. Our room opened onto a patio and courtyard so Sam could play on the grass. The hot breakfast was good, overall a great value and welcoming place.

    4
    « Trip to Kelowna for Concert ZZ Top »

    Very happily surprised with the quality of the hotel. Large layout so check the site map so you know where your room is. Otherwise great facility, one of the best breakfasts we've encountered. Great shuttle service

    5
    « Best of Best Western »

    Another great stay at best Western the hotel is clean the staff is friendly and the rooms are clean. I would suggest you check out the best western chain I have stayed at many and most are up to the standard I expect from the chain.

    5
    « Loved our stay »

    Traveled to Kelowna for Easter weekend. Upon arrival we discovered that the hotel was full of kids at a sports tournament in town. Hesitant, we checked in. What a surprise to find that the hotel did not feel full at all. Even at breakfast, the food was promptly refilled, there were lots of chairs and space. Other than one evening when the teams had a group barbeque in the breakfast area, we never heard or experienced any rush, noise or confusion. Highly recommend this hotel and staff!

    5
    « So Relaxing! »

    My boyfriend and I had taken a trip out to Abbotsford for a cousins wedding this past fall and on our way back decided to swing by Kelowna for a few days and spend some quality, relaxing time together. We were new to the Kelowna area and were unsure of where to stay but after some digging online, decided that the Best Western Plus was a good fit for us price-wise, location-wise, and for the type of room we were looking for. I have to say that we were definitely not disappointed! The room was absolutely stunning! We had a king bed, small kitchenette and balcony (granted the balcony overlooked a parking lot but it wasn't an issue for us). Because we were staying for several days, the kitchenette was extremely beneficial for us and we got great use out of it. It even included some dishes, utensils, glassware, etc! The bathroom was beautiful and the vanity was perfect for me to do my makeup and hair every morning. We used the hot tub every night we were there and enjoyed every second of it. Most nights we ended up having one of the two hot tubs completely to ourselves which was extremely nice. The hot, complimentary breakfast was to die for! We skipped the first morning we were there because we were not aware of how big of a spread there was. However the next morning we were very hungry and decided to try it and we did not hesitate to go back every remaining morning on our stay. The hotel was very quiet, clean, and extremely comfortable and relaxing. Would definitely stay here again if we should find ourselves back in Kelowna!!

    5
    « Fantastic stay with kids »

    great accommodations, loved the pool. Had fantastic service and the breakfast was good too. We had a bit of a problem with the noise level above us and in the hallway when the kids were going to sleep, but we made it work. Our room was on the first level of the courtyard and it was a perfect place to let the kids run around and let off some steam. We also highly recommend the visit to the kangaroo farm in winfield and the H2O centre.

    5
    « Loved it! »

    We were 3 couples participating in a sporting event. We chose a suite so we could host the other 2 couples for meals and socializing. Perfect set-up: living area with round table and plenty of seating next to small but efficient kitchen and washroom. The bedroom had sliding doors opening to a balcony overlooking a courtyard that included two outdoor whirlpools (which we used liberally to soothe our aching muscles). It was quiet and comfortable. Our recently renovated and modestly-priced accommodation included full breakfast and use of pool and other amenities. Bathrobes and slippers provided. Just right for our needs.

  • 5
    « Awesome pet place »

    I have to say that this is the best pet friendly hotel I have ever stayed at. It is well thought out. The pet rooms are on ground floor with patio doors which lead off to a grassy area. Just the best layout ever. No carpet to get smelly. Beds are comfortable. Everything is clean. Good size. Just wish I could take it with me for the rest of my trip!

    5
    « CAUTION - BREAKFAST CUTLERY DOESN'T MATCH »

    Which is about the worst thing I can say about this place. This is a wonderful hotel with kind courteous staff, clean rooms and a nice layout. It is a quadrangle design with a nice, large grassy courtyard with bbq in the middle of the 4 sides. This is an old building with recent upgrades. Its evident to me that there is some pride in the ownership of this place. The pool and dining area looks like a very recent multi-million$ upgrade. The pool is large with two outdoor hot tubs. Best part of this hotel is the price includes a really nice, full breakfast with DIY waffles. That alone saves our family $30-40 a day. Tips: you can park all around the building and enter with your key card. So you can park right near your room. If you get ONE new key, it seems to disable the rest of the keys. Also, there is a family of ground hogs that live under the white metal storage bin at the corner of the property.

    4
    « Family emergency 6 night stay. »

    Good basic accommodations, clean pleasant room, friendly staff, ample parking, close to entrances, descent coffee and coffeemaker in room, wifi sufficient. Breakfast included, nice touch, although it's always the same, some variety on the hot buffet items would be really nice.

    5
    « my st at Kelowna »

    My stay Kelowna was very nice our room was very clean,beds were very nice even had a thick quilt on it , lots of pillows to choose from soft to firm ones. the hotel was easy to find on the highway. They have a Buffet Breakfast very good food lots of variety.We have stayed here before and will come back again.Recomend to anyone.

    5
    « Quick trip, Best Western didn't disappoint! »

    I arrived late and was greeted by two staff members behind the front desk. I was quickly checked in. My room was spacious, stylish and very comfortable. The bed was very comfortable! I had a great sleep, and I'm a light and picky sleeper. The free breakfast was excellent with lots of room to sit. Best hotel coffee I've ever had!

    4
    « Great Stay »

    Was only here for one night. First time here. The front desk staff were friendly and polite. The breakfast buffet was excellent. The location is easy to get to. I was in a 2 queen bed room, the room was huge, all furniture was modern, tv was flat screen, wifi was good, plus they do have a wired internet connection which I prefer. The hotel from the outside has a weird look, you would never know it was a decent hotel from looking at it. They do have electric car plug in stations - so kudos on this point, yet the problem is the day I was there, most of the stalls that had the plugins were filled by trucks. It would be nice to make these stalls reserved only for electric cars. Otherwise the hotel is worth the money, would recommend the hotel to others.

    4
    « Their name says it all: Best Western Plus! »

    My latest family gathering in Kelowna was last week and I am sure glad I stayed at this property. I find it hard to complain about anything. The staff were great, the check-in was quick and efficient and the room given was in a quiet area, the complementary breakfast was more than statifying to my morning needs. One of the best experiences of my two day stay was the swimming pool, the hot tub and having a relaxing massage at the Wellness Spa. My room had a very comfortable bed, but it's not the most comfortable bed. That can only be said for the beds at the Calgary delta airport hotel. But their beds are in the top three in my books. We ate and drank at the attached pub, socialized in our rooms, used the free wifi, TV, fridge and free local phone calls. If I can find just one complaint it would the repeated banging noise - not sure from where - that woke me up Friday morning much too early. Otherwise, my stay there with relatives, and made some new friends, was very relaxing and enjoyable. Thank you for the beautiful memories!

    5
    « Great hotel for everyone + those in hospital »

    I had to go to the hospital for surgery and of all the things that I had to worry about for that trip my hotel needs were not one of them. Everything went super smoothly. plus, if you're lucky, there's a front desk employee with an Australian accent and it's pretty snazzy.

    5
    « Kelowna BW »

    Nice hotel which is centrally located. Great courtyard with hot tubs and an indoor pool. The gym is very nice and the hotel is walking distance to a number of great restaurants. great access onto highway and minutes to downtown.

    5
    « welcome when it mattered most »

    Many thanks to each member of the staff at the Kelowna Best Western Hotel and Suites for accommodating with extra care and consideration our party needing 3 rooms for 3 nights, for after-surgery support for a newcomer to the country just learning English. We appreciated the helpful attention, friendliness, cleanliness, safety and comfort of the hotel, and the great view.

  • 5
    « Excellent hotel, great value of money. »

    Stayed there for couple of nights in Feb 2016, while family vacation in the city. We found excellent locations, services, the building is just beside the main highway 97, but the whole building is sound proof, the guest rooms furniture, bed, mattresses were excellent. We really enjoyed our stay in there.

    5
    « Anniversary Getaway. »

    The getaway was for our wedding anniversary and the stay was a great experience. The room was excellent and staff were really nice. The hotel went the extra mile with complimentary cheesecake in our room to celebrate our special day.

    5
    « Great bang for our buck »

    We had a great stay at this hotel. Our room was really comfortable. We stayed here for three nights while we skied at Big White. Got a ski and stay package which was a really good deal! We enjoyed the outdoor hot tubs apres ski, and also enjoyed the hot breakfast that was included. I would highly recommend staying here on your next trip to the area. Everything was great!

    5
    « Best Western Kelowna, BC »

    Nice clean modern hotel, pleasant helpful staff, and gorgeous pool and hot tub ammenities. Bed was comfortable, and room was spacious. Full hot breakfast was excellent and the breakfast area was beautiful. The value of the breakfast provided was the decision factor in our staying at this hotel.

    4
    « Friendly staff and nice rooms »

    We rented two rooms for my family of four. The rooms had a recent modern upgrade tastefully done. Beds were very comfortable, wifi was very good. All the staff went out of their way to say hello. Breakfast was ok, bacon, sometimes sausage, pastries, scrabbled eggs, etc. A couple times they ran out of coffee and once the eggs were cold but I would stay here again.

    5
    « Best BW property yet! »

    We stayed here instead of with family and we were instantly impressed. Friendly service at the counter; clean, contemporary lobby. Nice, large comfortable room with our own balcony and they are definitely making an effort to recycle and cut wasted energy. They also have one of the biggest breakfast rooms I've ever experienced. Great food, of course. Bonus points for having TESLA charging stations. I can see why the Best Western Plus Kelowna Hotel and Suites has won so many awards!

    4
    « Kelowna February 2015 »

    While the hotel might look at bit tired on the outside, don't let that stop you from staying here. The interior renos are really nice, and the room was clean, quiet, comfortable and secure. The free breakfast had a large variety including hot items and waffles. The hot tubs are outside and really small so we didn't use them. Great value and very friendly.

    5
    « excellent staff and great comfort »

    Nothing to complain about. The staff helped me get the perfect room for my needs and fulfilled any small requests I had. The rooms are clean and comfortable with all the amenities needed. The free bre.akfast was also a nice bonus and was definitely adequate.

    4
    « Affordable and Friendly »

    Rooms were clean and beds comfortable. The hotels staff are friendly, and the hotel is an easy drive from all areas of interest in the area. Breakfast was great, with good choices. Internet worked great, and the television worked good. I used the exercise room, and it was adequate for a good cardio workout.

    5
    « Great team hotel »

    Our team of Ringette players was attending the Sweetheart tournament in Kelowna and stayed at the Best Western. Right from the start the staff was friendly and accommodating. They gave us a call shortly after arrival to ensure everything was okay. The breakfast was included in the price and had a lot of options. We were allowed to use the breakfast area for team lunches and suppers which was greatly appreciated. The hotel also allowed us a late checkout which fit our schedule and made our last day their much more enjoyable. I received many compliments for picking this hotel from the team. Great place, highly recommended.

  • 4
    « Consistent »

    I have stayed here a few times and have consistently received great service. Close to shopping and the airport is a bonus and they have now taken over ownership of the adjacent restaurant and expect great changes over the next while. Fitness and pool are great with outdoor hot tubs are a bonus.

    3
    « nice and clean hotel »

    Hotel is clean and in a great location,first i was a little annoyed with the staff, as the receptionist took a phone call right in the middle of my check in and interrupted my check in, but the staff step it up as I had some trouble with my room and within seconds we had a new room. Very good. The lobby turned in to a YMCA hall on Saturday night, and the Lobby was littered with pizza boxes and other food items, also the breakfast buffet was a little chaotic in the morning, but the food was decent and gluten and dairy free options are available upon request. The Spa located at the Hotel was closed Sunday which was a big disappointment.

    4
    « clean, reasonably quiet, breakfast included »

    A good travel hotel with decent amenities well situated for people heading northeast toward Lake Country, Vernon, the airport or Predator Ridge/Crystal Lodge. Decent breakfast included in price. Rooms are well appointed, staff is efficient and friendly

    4
    « Great location, wonderful service! »

    Great hotel. Very nice spacious rooms with robe and slippers. Pool is salt water which is a huge bonus. Complimentary breakfast and paper. This hotel is in an ideal location with many restaurants and shopping you can walk to. Very desirable location.

    5
    « Great location, clean new rooms, friendly staff »

    I rented a suite room which has a small full kitchen, living room area, and separate bedroom. Easy to cook your own meals if you want. Discounts lift tickets available for Big White when bought as a room package deal. Several restaurants and shopping within walking distance. Great pool and outdoor hot tub. Full hot breakfast buffet included which has many options to keep the whole family happy.

    4
    « A great place to stay »

    This hotel is a great place to stay for business and pleasure. Close to shopping and restaurants. They offer a complimentary breakfast with hot and cold choices, something to please everyone. Great rooms with a large variety of styles to choose from.

    4
    « Great find. Much much nicer than expected. »

    This place is locally owned and operated. It is clean and the people working there are very nice. They gave me a breakfast bag in the morning and made sure my experience was good. I will be staying here again next time in town. It is close to some really great restaurants. Prices are also great.

    5
    « Perfect for transit »

    We stayed here before flying out the next morning and it was perfect for our family of four. Friendly staff that were very helpful, great breakfast choices and free shuttle service to the airport. The free shuttle service to the airport was very helpful, but just know that you need to book in advance!

    5
    « The Best in Town »

    I have reviewed this hotel before but it continues to be a great place to stay, top rate customer service, extremely clean and comfortable rooms, indoor pools, good quality free wi-fi and free breakfast. I always enjoy my stay at this hotel it is totally predictable in a very good way. They are currently doing some renos in the tower but it had no effect ob my stay what so every. Be careful of the lounge food but that's another review.

    4
    « For 2 nights »

    Recently stayed at Best Western for 2 nights while visiting my brother at UBC. Not much to write about. Check in was quick. Room service the first night was great they took my order and delivered very fast-happy. The bed was not the most comfortable - maybe it was jet lag! Was surprised at the "self clean-up" during breakfast that was a first for me.

  • 3
    « Cornerstone Grill »

    Thompson Okanagan Wine and Dine 2016 experience. Had occasion to dine at the Cornerstone Stone Grill as part of this annual event. Reserved a table for eight sophisticated senior adults. The table that was assigned was cover with brown paper and had coloring crayons on it. This should have been the first clue. Nevertheless, we joked about it. The food presentation was very nice and most entrees were liked. On two servings the potatoes were cold even after re-ordering. The deserts came with huge soup spoons, we kind of chuckled about it, and later found out that the dishwasher person got up set and threw out all the small spoons and forks. Kinda funny. The overall experience wasn't worth the money (slow Service), although we did leave an appropriate tip because the girl from the bar next door that came to help had great personality.

    5
    « nice location »

    it is in the centre of town so everything is almost in a close 5 minute walking distance. the breakfast was the best I've had at a hotel. it seems like its an actual restaurant. there is rooms that are expensive and really nice but others are cheap and affordable and still pretty nice

    5
    « Very nice hotel »

    We were very pleasantly surprised. Best Western isn't a chain that we usually consider (Hampton Inns are our preferred hotel). We stayed for two nights on each end of a ski vacation. After we left the first day, I told the front desk how much I enjoyed our room. When we returned, they had arranged for us to be in same room in the tower!

    4
    « Park and Fly »

    Great location close to airport, stay 1 night and get 1 week free parking, free shuttle to airport, breakfast 'to go' in a bag as our shuttle was at 4:20 a.m. also very comfy beds, definitely recommend this hotel

    4
    « Clean »

    This hotel has changed in the last 8 years lots of upgrades, enjoyed the clean and spacious room, my daughter and husband enjoyed the pool and the hot tub which was located outside, it was snowing, it was a new adventure for my daughter, the breakfast was great with a lot of fresh fruit

    4
    « Clean and spacious »

    The hotel is located near plenty of restaurants and shopping. Parking is free and no issues finding a spot. Check in was easy and the staff very knowledgeable and friendly. Hotel room was clean, spacious and has everything you would expect. However, the fan was a bit noisy at times but not a major issue. The free breakfast was very good and has a great selection of hot and cold option's. I would return again but would request a room with a quiet fan/heating system.

    5
    « Great expierience »

    Nice rooms, great pool and hot tubs, great breakfast buffet. comfy beds but pillows suck bring your own, would have scored perfectly if not for them, staff was very friendly, we loved it and will be back again and again.

    3
    « New Years visit to Kelowna »

    Front desk staff pleasant. Room heating system too noisy. There should be some staff supervision over children who have training pants or otherwise not toilet trained using hot tubs. Food at included breakfast should be kept hotter.

    5
    « Clean Rooms, frees airport shuttle and complimentary warm breakfast »

    Rooms were spacious and clean. Comfortable beds. Staff friendly and eager to make our stay comfortable. Our flight was rerouted to Kelowna and needed a place to stay for the night. I wanted a place close to the Greyhound Station. At the airport there is a shuttle booth. Ask for shuttle to Best Western Plus, waited 20 minutes. Shuttle was complimentary . When we arrived we were told complementary hot breakfast served for each of us (2). Cost of room was $130.00 a night, saved at least $20.00 for cab. $30.00 for breakfasts and the Greyhound station was next door, which would have cost $20.00 if we stayed downtown. Great restaurant attached called the Italian Table. Definitely stay there again.

    4
    « Nice Hotel »

    This hotel is a great location. and has an awesome hot breakfast. The rooms are clean Its near lots of restaurants and shopping. The beds/pillows are very comfy. They also have great smelling bathroom products.

  • 5
    « One of the best »

    The hotel was clean, friendly staff. The complimentary breakfast was a nice surprise, with fresh fruit and all your other breakfast needs. And you make your own waffles, so you know they're hot!! It's within walking distance to lots of very good restaurants, Cactus Club, Montana's to name a few

    4
    « Very Comfortable »

    Nice room in the tower. Great comfortable beds. Great staff from the front desk to cleaning. I used the fitness center and there was a small issue which maintenance was on top of within minutes. Just great service. An included breakfast was OK, not great and could be improved upon. A good start for the day regardless. Very good place to stay.

    5
    « Room was clean »

    Stayed at the Best Western this weekend while in Kelowna for shopping. I am a bit of a germophobe and finding even a hair in the bathtub of a hotel is enough to turn me off. Our hotel room was spotless. Everything was very clean and quiet. I have no complaints. A little disappointed that no one told us about their free breakfast. We ended up checking out early to go to Denny's. At least now we know for next time

    5
    « One of the Best »

    Service at this hotel is excellent. Room we had is large and comfortable. Very clean. Breakfast good. Very competent and friendly staff. We have stayed there several times now even though we are not far from our home city. Hotel is in a good location for dining and for shopping as it is close to the mall and not far from the downtown area either.

    4
    « Great stay for price and convenience »

    Had a nice stay at the BW Kelowna during buisness travel. Hotel is located near several good restaurant. Rooms are highly comfortable. Didn't had time to try the pool but it seems to be a good one. Rooms and bathroom decoration could be more actual to fit the oustide look of the hotel.

    5
    « Great Stay »

    I stayed at this location with my son and his hockey team this past weekend. Nadine the front desk Agent was amazing as was the other staff. Not only did they welcome the kids and families but they made you feel welcome. The breakfast was great and the boys had a great time. Thank you Nadine!! We will be back.

    5
    « trouble free »

    very accommodating, clean friendly, and reasonable price. what else is there? we enjoyed all things in the hotel location was very good and access in and out of parking lot was easy in a busy location. Restaurant staff very friendly and excellent food

    5
    « out standing »

    Excellent service , friendly staff ,the pub served cold beer and good food.Great place to watch the hockey game. I also enjoyed the live entertainment ,excellent blues band.This hotel is well located close too a large shopping center and a few other pubs / eatery.

    5
    « Excellent Hotel »

    We stayed in a single Queen bed suite with a patio door that opened onto the courtyard. I really liked being at ground level and was able to park very close to the room. The room was spotlessly clean and the staff were friendly. The breakfast was excellent, with plenty of seating and a large selection of hot and cold items. The hotel is located close to shopping and downtown.

    5
    « Great location for kelowna »

    Great staff I was given a main floor room that was convenient for my purpose..House keeping was very good and locatation is within walking distance to several restaurants. Check in was great and facilities were clean and well maintained

  • 5
    « Excellent Service »

    Had a great stay here. Staff was super friendly and very helpful. Would stay again without hesitation. Clean rooms, central to everything you need in town, easy access, shuttle service to and from airport, great breakfast. What more can a person ask for. Highly recommend this hotel.

    5
    « Wonderful Stay »

    I have had the pleasure of staying at a number of hotels in the last few years but this one was most supportive and best rate along with wonderful staff. The complimentary breakfast is one of the best I've had at a hotel in a number of years. This hotel is where I will stay the next time I'm in Kelowna.

    5
    « Absolutely Excellent »

    We stayed two nights this past weekend in this great hotel. We were warmly greeted and made to feel welcomed and valued by the front desk fellow with an Irish accent I believe. So pleasant. In fact any staff at the front desk were warm and acknowledged us whenever we went by. Our room was spotless and well laid out. Everything you'd need is there. Lovely bathroom, great shower head, good TV and channels, and a comfortable bed. The tower room we were in had a balcony too. We did not use the spa or pool facilities but it looks inviting and modern. The breakfast both days was great - all you need and a ton of space to sit and enjoy it. We appreciate the GREEN initiatives the owner and management of this place has implemented. We also rarely have housekeeping service as we don't require it and feel that saves on environmental waste as well! Thank you for a great stay - we will be back.

    5
    « Comfortable & Convenient »

    We stayed here on a Friday & Saturday night, after booking ahead to save some money. The rates were reasonable for our King mini-suite in the tower. The room was clean and spacious, as was the bathroom. A balcony with patio chairs looked over the city. There is an indoor pool, plus 2 hot-tubs in the courtyard. Breakfast was good, and it went until 10 - which is nice if you want to sleep in. The hotel is within walking distance of the big stores near the junction, and only a short drive to downtown. We really enjoyed our stay, and would stay here again.

    5
    « Great Stay »

    My family was very satisfied with our stay at Best Western. I had to pay a bit more than I would have liked, but it was well worth it! The staff was very helpful and friendly, and the hotel itself was clean and welcoming. The room was clean, and we had a very nice view (even a bit of the lake!) The pool was fun to use, as it was nice, warm mineral water, but it would have been nice to use the hot tub, which was outdoors. The breakfast buffet displayed a great variety of hot and cold options; however, we didn't quite like the scrambled eggs as they were a bit cold. Overall, the experience was great with Best Western Kelowna, and the location is perfect if you just want to do some shopping. Right close to Walmart, Superstore, Staples, etc. We would stay here again, and would recommend the hotel to anyone who is looking for a special stay in Kelowna!

    5
    « Modern and Comfortable »

    Our stay here was part of a Titan escorted tour. Kelowna is a convenient stopover location when travelling from the Rockies to the coast. The hotel provides a very comfortable bed and breakfast. There is a variety of good eating places nearby. There is plenty of glass and steel but the hotel is pleasant and the staff friendly and helpful.

    5
    « Great Stay »

    This was a great stay the only thing was I though I received two queen size and I am sure they were double beds. Other wise comfy and good sleep. Wish there was a little less noise above us. Service was excellent

    5
    « Great hotel »

    I would definitely stay at this hotel again. The hotel is very clean. Nice pool and breakfast area. It is bright and spacious. The breakfast had a good variety of foods, hot and cold. The beds are very comfortable. We stayed twice in two weeks and chose rooms in different areas of the hotel. We enjoyed both, especially the view from the tower. The courtyard view was beautiful too. Great stay!! Fantastic service!

    4
    « Great hotel »

    I've stayed at this hotel many times. I know what I am getting every time I visit. Clean, comfortable room with great friendly staff, thank you. Very good breakfast and fitness room to start your day!

    5
    « Great location, Comfortable rooms, Near everything »

    Located on the 97 HYW, near the bus stop that takes you to west bank and Kelowna downtown. surrounded by fancy restaurants, Safeway, Wal-Mart, London drugs...very comfortable room so you will sleep well. Food quality is good too.

  • 4
    « My favorite place to stay »

    Clean and spacious. The breakfast is hearty and delicious. Pet friendly and well decorated. I stay here al out every trip to Kelowna. Can't wait to go again. The kids like the water slide and pool area.

    4
    « A pleasant stay »

    We enjoyed our one-night stay at Best Western Plus in Kelowna. We called in advance and asked for a quite room and we received as we expected. The breakfast however, was just okay. The hot water for tea was cold and I didn't see good veggie options.

    5
    « Another wonderful stay »

    We stayed here for four nights while attending a family function. We had a family suite and an executive room. The family suite was well set up with 2 queen beds in the bedroom that had an additional vanity that comes in very handy when travelling with a large family. The main living area has a hida bed, table and chairs, a wet bar tv and addition closet. The bathroom is well equipped with all the regular amenities although the bathtub is very low. There was a balcony that can be accessed from both the living area and the bedroom but this particular room looked onto Golfworld. The second room the executive suite was spacious with a king bed and a sitting area. The view from the balcony on the higher floor in the tower was amazing. The large bathroom has a shower stall as well as a large soaker tub. The staff were wonderful making arrangements for the second room at the last minute. A young man from housekeeping even went out of his way to find a larger bath robe for me and brought it out to the hot tub. The complimentary breakfast is always a lovely touch and the breakfast staff are so very pleasant going out of there way to say hello and clearing plates from the tables.

    5
    « The best Best Western in the Kelowna area. »

    Location is very convenient, close to shopping and restaurants. The staff very professional. Overall the hotel is immaculate. Our Executive Room was just great with it's attention to detail and view balcony. The breakfast has everything covered including mini omelets, bacon and scrambled eggs . Breakfast staff friendly and taking care of everyone. The attached pub is a bonus.

    4
    « Nice Stop-Over »

    Spent 2 nights here on the way from Vancouver to Jasper. The hotel was very nicely laid out and very clean. We were located on the ground floor in a courtyard room which was very pleasant. The on-site pub was a good location for a casual dinner. The included breakfast was fine if you kept to a continental one as the cooked items were very poor and only lukewarm. The hotel was easy to find being located just of the highway in a commercial area - not pretty but the grounds of the hotel were well kept and created a peaceful oasis.

    4
    « Another Great Experience »

    Enjoyed our stay at the Best Western Kelowna as a celebration trip for our anniversary, a bit of business, and a meeting of family and friends. The beds are very comfortable and our upgraded room with the fireplace and double Jacuzzi bathtub added a special touch. The staff was welcoming and the breakfast was great. We always enjoy our stays here.

    5
    « Great service »

    I stay at the Best Western usually a couple times a week. The staff at check in are professional and courteous. They go above and beyond to make the stay great. The amenities of this property are more than worth the cost

    5
    « A pleasant stay »

    The Best Western PLUS in Kelowna was a very pleasant surprise. The staff was friendly and very helpful. The room was up to date and very tidy and clean and quiet. The breakfasts were the best we have had in a hotel. Congratulations to you on a pleasant stay.

    5
    « Best Western Plus, Kelowna B.C. »

    Very well managed hotel. We found the staff to be very efficiant and would stay again anytime. Rooms were excellent with a very very good breakfast bar. We would recommend this establishment to anyone.

    5
    « Best Service in Kelowna »

    I always find that my experiance with this location has always been the best service and you are always treated like your a VIP. Always a nice clean room and very comfortable bed, always nice fresh fluffy towles.

  • 5
    « Outstanding! »

    We stayed in the tower with an amazing view that overlooked the beautiful courtyard, the city and it even had a view of the lake! All the staff were friendly, from reception at check-in, to the housekeeping and breakfast staff... we were always greeted with friendly smiles and hellos. The breakfast... I thought we could expect a continental, but we were really surprised to see a breakfast buffet with waffles, eggs, omelettes, sausages, and more! We had a few business meetings while we were there, and were happy to have plenty of areas to have a seated meeting in the atrium and outside in the courtyard. The pub and restaurant next door was nice to have great food, service... all within steps from our room. There was no highway noise from our room, it was quiet and the bed was very comfortable. They go the distance with many 'little' touches that make staying here special. Just one of them is seeing huge murals of outdoor locations in the elevators that made me want to explore! Another was having "non-resin" patio chairs/table... it felt upscale and was a nice experience to sit on the patio. They care about your experience at this hotel, and it shows. We'll be staying here again and again!

    4
    « Excellent Staff »

    The people at the front counter were very friendly and helpful. My daughter left her wallet in the room after we left the hotel and the front staff and housekeeping were incredible to help us get it back.

    5
    « IMPRESSIVE »

    Hotel was new and clean. Rooms were large, balcony nice for 2 people to sit and read. bathroom clean. Beds were comfortable and sheets were very nice. Pillows were a bit skimpy! May want to ask for a couple extra if your a pillow person. It would be my first pick if I return to Kelowna. Located between airport and centre of town. Score it a 9.5/10

    5
    « Love the place »

    Room was large and well laid out, very clean. Cute little patio with chairs and table to enjoy the view. The hot breakfast buffet is fabulous with a great selection. They let us check in 7 hours early. The glass enclosed pool is very nice and 2 hot tubs available. They seem to be very eco friendly with solar heated water and recycle box in the room. Would definitely stay there again!

    5
    « Quick over night »

    We needed a place in town so we could easily get to the airport very early in the morning. The staff offered to arrange a bag breakfast as we were supposed to leave before the hot breakfast was available. The hotel was clean and comfortable. Everything we could wish for.

    5
    « Stayed for two nights, loved the hotel »

    We got a king suite in the tower. For all the hotels I have stayed at, this one is at the top of my list. Everything was great. The room was very clean, the suite was large, the staff was great (Especially Patrick M. when I booked the room on the phone). The bed was incredibly comfortable and the pillows the same. I am one of those people who go away and always find something just not right about my bed and pillows but nope, not here as they where great! Complementary breakfast was great and fresh. Grounds where quite clean. All in all, when traveling back to Kelowna, I will be staying there for sure! Also if you are smoker, the rooms with balconies, if you keep your door closed, you are allowed to smoke on it which is a bonus!

    4
    « Two night stay during Okanagan valley visit. »

    This is a large hotel located along a roadside strip development east of the downtown. The hotels facilities are excellent, as they should be given the high price. The breakfast was excellent. The room was excellent. The hotel is located in a commercial strip development, so one needs to drive to get to amenities. Kelowna has only one east west road, which was plugged with traffic the entire time we were there. It often took quite a while to get downtown from this hotel, due to the traffic.

    5
    « A fantastic Best Western »

    Best Western PLUS Kelowna Hotel & Suites, Kelowna, BRITISH COLUMBIA is a fantastic place to stay. Beautiful, clean, quiet rooms; a really good hot breakfast with real dishes ie not all paper and plastic. The restaurant is top notch, and the pool and hot-tubs lovely and clean too. Even a spa in house.

    2
    « Not as good as claimed »

    We chose this place based on the reviews here. It is way too pricey for the service we had received. We wondered who owns this place as we have experienced extreme greed here. We wished this place improved so we could stay here again during our next vacation and/or recommend this place to our business partners, family members and friends. After talking to their staff and seeing their employment application we were disquisted. They would ask you on their employment application for your work related injuries in the past 10 years. We will not support this kind of business! Why would you?

    4
    « Excellent Anniversary Night »

    We decided to get a suite at the Best Western for our Anniversary. We booked ahead and my husband told them it was our anniversary. Upon our arrival the front counter staff were pleasant and one even sang a song to wish us Happy Anniversary. They told us we had a little something in our fridge in our room as well. They were chocolate covered strawberries(6) and Rocher chocolates and a card from the staff. WOW. We went to the Italian Table for antipasto at 2pm in the afternoon and Wednesday Wine day which wine is on for a great rate all day. Service was very good with Kyle and told us all about the wine. Then for supper we had the awesome Caesar Salad with fried anchovies. It was absolutely delicious. Our main course was their spaghetti and meatball which had incredible taste to it. Everything was perfect! Our wine bottle was discounted once again. The outside hottubs(2) at the Best Western are incredible looking out to the sky and the room and bed was comfy. The free buffet breakfast in the morning has everything! Newspapers are free.

  • 5
    « Great facility, clean and convenient »

    We stayed here one night during our road trip out to Kelowna from visiting Vancouver to visit the wineries here in the region. After researching and reading some reviews, decided to go with this hotel here and it did not disappoint. We stayed on a weeknight here and it was still pretty busy, they get quite a bit of traffic here. The hallways and even exterior room doors are beautiful and sleek in its decor. The bathrooms are also very nice, we all enjoyed it very much and the beds were pretty specious and comfy, couldn't hear any noise from the halls or neighbouring rooms. They also had complimentary breakfast which had a good selection, it can get fairly busy though so get down early! The breakfast area faces the pool, which we saw a lot of kids and families took advantage of, so I presume this is a pretty good hotel for families with kids as well. We didn't explore much of Kelowna but the hotel itself is situated in a pretty central location. We got picked up at the hotel to the wineries and the driver told us the Italian restaurant next door (which I believe is part of the hotel) is suppose to be pretty good as well! I would definitely come back and stay here the next time I visit the wineries of Kelowna.

    5
    « Great hotel in a great location »

    We were staying in the Best Western, Kelowna so we could explore the wineries in the area. This hotel is in a perfect spot to travel from to do the winery tours and is also in a great location for shopping and eating out. Although, the restaurant on site is excellent with great food and a very pleasant staff.

    5
    « Beautiful and ckean »

    Central to be the city and well priced. Beautiful double queen room and excellent facilities. Hot tubs outdoor near free bbq's and a nice pool. Excellent pub. Delicious food. Very clean and well kept. Friendly staff even though I wasn't at my best.

    4
    « Quiet and Comfortable »

    I stay at this hotel when I am in Kelowna, the rooms are clean. The bath products are fabulous. The Breakfast is always great. The location meets my needs. The staff is always friendly and helpful. The beds and pillows are great and the rooms are quiet.

 

Getting to the hotel ...

All directions
·From: The east. Take Highway 33 to the Rock Creek turn off. If you are coming from West Kootenays, Castlegar, or Nelson area: Travel west on Highway 3. From West Kootenays, connects to Highway 33 in Rock Creek. Travel northbound on Highway 33 to Kelowna. turn left at Highway 97 intersection. Southbound on Highway 97, turn right at Leckie Road intersection, the Best Western Plus Kelowna Hotel & Suites is on the right side of Highway 97. ·From: The south. Take Highway 97, from Pentiction, US border, or Vancouver: From Pentiction, US border travel north on Highway 97, through Westbank. Continue on Highway97/Harvey Avenue through city, and turn left at Leckie Road intersection. The Best Western...

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