Best Western Plus Kelowna Hotel & Suites

Excellent location if you want a more affordable hotel away from the central downtown. The area has a myriad of amenities ranging from numerous restaurants and eateries, to shopping centres, box stores and retail outlets. Staff were welcoming, with a follow up call to the room from reception to see how we were settling a nice - albeit unexpected - touch. While on a main thoroughfare, we found it quiet and easily accessible. Would stay again.

We were attending a wedding and we booked months in advance . When arriving in Kelowna from Calgary, Alberta things at the check-in were not going as planned . We were tired exhausted and stressed but the staff were wonderful and I thought trying their best to help us . Finally we got things worked out and they told me that I was a valued Best Western member and they would give us an upgrade . We thought wonderful took our luggage up the lift and my daughter took the stairs with the dogs as the lift was too small. The next morning everything changed again the staff were mad that we were in a non pet-friendly room and that we were trying to hide the dogs and that they were going to charge us all these extra fees. Not only that but they had no available rooms for us . So here we were in peak season trying to attend a wedding , left looking for a place to stay for night with 2 dogs . Huge thanks goes out to the people at the Super 8 who were so helpful and understanding and they had a microwave in the room , ours didn't . These things can make all the difference to a customer . Thanks Super 8 for your help during a crisis!

Whenever we visit Kelowna, this is our go‑to place to stay. The rooms are always clean and generously sized, and the included breakfast buffet features an good selection of both hot and cold items. Free parking and a convenient location near restaurants and shopping make it even better.

Nice hotel, great breakfast, attentive staff, smart TV in room, room needs updating, carpet was not clean nor was the couch, drapes dragged on floor needed hemming and had water marks on them, great bed and linen, elevators were quick.

Decent hotel to stay for a couple nights. It's well located in downtown Kelowna and makes for an easy departure (without crossing that insanely busy bridge) for the remainder of our road trip home. Rooms are average but could use updating. The complex has a bit of an odd layout with some motel style buildings and then a tower. Plenty of free parking which was nice. Breakfast in the sunlit atrium was lovely. Never crowded like some hotels can get. It was nice to have a coffee machine and a water station after breakfast hours closed. Kids did not attempt the pool as we had read reviews about it's cleanliness although we did see staff cleaning it.

Everything is awesome and no complain

Best western plus was amazing about 15 minutes drive from the airport and 10 minutes drive from downtown and the lakes and beach. Also around the hotel you have a big shopping Center and national creek so it is in a prime location for all your needs. Also has bus routes every 15 mins and local cabs. The staff was all amazing really welcoming and helpful and gave good tips what to do. We stayed twice here for our trip and both times was great. We had a little issue with a reference number and was able to short it in minutes. The room we booked came with breakfast. What is a buffet hot and cold food and was different each day so have nice mix all that was tasty. We had a court yard room that was amazing came with double beds nice bath/shower and wash area for all needs and came with shampoos and shower gels. We had a nice outdoor seating area overlooking the grounds that was nice for an evening relax after the day exploring. For foods in the evening there was a pub next door what was also amazing so see that for a review also. The room was quiet and didn't hear anything while staying and whole area was nice and clean. Would definitely stay again with good value for money.

Great central location with lots of parking. Rooms are quiet and updated. We had a 2nd floor room looking out on the pool and courtyard which had a nice little sundeck to sit out on and relax. The breakfast was decent with lots of options and the staff kept things stocked up. My only real "complaint" was there were plates etc left in the hallways by guests for over a day that were not picked up by staff.

The hotel is well located for restaurants and other shopping needs. The staff were friendly and helpful. The rooms are clean and comfortable, although none of the rooms have comfort height toilets. I would recommend this hotel to anyone.

Initially we were given room 824 but after a few hours, we requested to be moved due to noise from the highway/main road. We were moved to 325 which overlooked the hotel's green space & the room was much quieter although we couldn't use the heat/control system because it was as loud as a freight train. The staff at this hotel are excellent. We appreciated that the hotel also has guest laundry machines. We did not use the spa, fitness centre or pool.

Great hotel. Great breakfast buffet and great location

We stayed at Bestwestern Plus Kelowna Hotel & Suites. It is a large hotel, much larger than the typical Bestwestern in most towns. We were happy we were assigned a non-tower room as we heard some room in the tower had mold issues. There was free coffee and hot/cold water at all times near the lobby. Check in staff were friendly and helpful with food suggestions nearby. We dined at Joey and Cactus Club Café (both were great) within 10 minute walk from the hotel. The room was larger than average in size, nicely furnished, with a clean, modern look, and came with a fridge, coffeemaker and 2 comfortable Queen beds. The washbasin was outside of the large bathroom. Free complementary hot and cold breakfast was served from 7am to 10am. Breakfast included bread, choice of 3 cereals with milk, cut fruits (cantaloups, honeydews and pineapples), sausage and hardboiled eggs, cooked oats (with cranberry and granola toppings), and make your own waffles. There's a EV charging station beside and behind the hotel. The only complaint was I was awakened at 7am but loud sounds and vibrations from either the heater or air-conditioner running above my unit, It lasted for over 15 mins and went away for a few minutes before returning again for another 15 mins and kept me awake.

Spent the night before in a terrible motel, decided the rest of my trip I would at least feel safe to sleep so picked this hotel which trip advisor rated as one of the best in Kelowna. I don't disagree! The free breakfast was a great touch, the room clean, fresh smelling, well maintained and quiet. The bed comfortable and very clean. Will return here every time I'm in Kelowna and will favour best western in other cities too.

Always appreciate our time at the Best Western Kelowna. Ran into a couple glitches, as can happen in life. What I really appreciated was the response from one of the front desk attendants as well as the Manager who seriously listened to the concerns and took immediate steps to work with us on the issues. Instead of coming away with a bit of a bitter taste in my mouth, came away feeling validated and appreciated as a customer 😊

The location is very convenient. Rooms are very nice and clean and beds are very comfortable. Front desk staffs are very friendly and making us feel staying at home. The price for staying in Christmas season is very reasonable.

I stay here often for business. It's clean, quiet, has everything I need and is centrally located. The staff is always very helpful!

Great place to stay. The restaurant/pub is amazing. Great food, good prices and servers like Christa made us feel like we had been there many times before. So good we now stay here because of the pub (and we normally aren't pub people). The beef dip is 11/10. Ryan at the front desk was very helpful and a bundle of knowledge. Good prices. This is our go to stay in Kelowna now.

All great. Great staff. Just upgrade the gym ……………………………………………………………………….:::::::.:………………::..;;,;;,.:::,,…;;…………..;;:…;::..

BW+ is reliably clean and comfortable plus the breakfast was a touch above the rest. My room had been redone recently with a new roll in shower and handheld shower head. Only neg is hallway carpet is due for a refresh. Staff were super helpful.

Fantastic stay at the Best Western Plus Kelowna! The staff are incredibly friendly and helpful from the moment we arrived! The property is super dog friendly which made the stay stress free! Our room was spotless and the bed was so comfy! They hotel has great amenities such as bbq facilities and a complimentary breakfast with lots of options! Highly recommend anyone traveling through Kelowna, whether you're with family, a pet, or just looking for a relaxing, clean, welcoming place to stay. They also offer free parking!

so bad bad bed bad food lot of walking and talking to staff used to stay here in 90s it was good not now so bad will never stay there again not good

We hadn't intended to stay in Kelowna but car trouble forced us to spend a night while we waited for repairs. After being turned away by two completely sold out chain hotels in the area, the Best Western Plus Kelowna was able to accommodate us. We weren't expecting much so were really pleased to find a huge, clean room with comfortable beds, nice towels and toiletries and not one dysfunctional tap, lamp, socket, shower curtain etc. The last minute price was reasonable and the included breakfast was surprisingly good with real food and lots of choice. We especially liked our balcony overlooking the garden which was the respite we needed at the end of a challenging day.

Very spacious quiet room, nice to have a courtyard balcony (this is why we came back) lots of amenities, good hot breakfast with everything you could ever want. Nice staff, clean. Easy access to everything in Kelowna. The carpets and furniture could use a bit of a refresh. Value was ok, nothing fancy. I would recommend a stay here and would book again.

The location is great, the staff pleasant but the room was shop worn; stains in the carpet, knives in the ceiling to stop rattles, a fridge with broken door seal, peeling wall paper, bubbling ceiling paint etc. Cost was >$300/night deliver was 1/2 that ! Truly disappointing room 235 see photos

The Best Western Plus is the only hotel we stay at in Kelowna. We've tried many others, but none are as pleasant, accommodating, clean and comfortable. And the staff, especially Nancy at the front desk, are friendly and helpful. Coming to the Best Western is like coming home for us. We have to make frequent trips to Kelowna for medical appointments and appreciate that special rates are offered for that purpose. The free coffee offered in the lobby is very much appreciated, and the breakfast buffet is good. There are gluten free options available, and the breakfast room staff will make gluten free toast in a dedicated gluten free toaster upon request.

We were with a group attending a wedding reception in Kelowna. We were all happy with the hotel in general. The attached restaurant/bar worked very well for us and the included breakfast was exceptional. All staff were friendly and served us well.

Arriving, we were looking forward to a hot tub; one was out of order the second looked dirty with low water level. We were told the second one was okay. Our coffee maker in the room was out of order first day. The room was average, which I guess is acceptable. Overall not too impressed - must have been a busy summer.

Hotel room is in NEED of a deep clean and is seriously outdated for the price you pay. The air conditioning rattles constantly and barely works. The bathroom doesn't have a fan. Bed is comfortable and staff is friendly!

Gorgeous room, easy to find, register was flawless, book in was flawless. Everything was clean and well set up, room was nice and cool after hot day of travel, lots of parking.

I've stayed at this hotel numerous times over the past few years. It's our go to hotel when visiting Kelowna. ***OVERALL, I'M VERY DISAPPOINTED WITH THE HOTEL ON THIS VISIT. THE STAFF WERE NOT VERY HELPFUL AND THE OVERALL QUALITY/MAINTENANCE APPEARS TO HAVE GONE DONE IMMENSLEY SINCE LAST YEAR. *** This experience was different and NOT in a good way. Upon checking in, although early, we were told our room wasn't available. That's fine. We were told that they would call when the room was ready. We went for lunch and came back about 1.5 hours later. It's now 1530 and we're told room still isn't ready. I asked for any available room on the ground floor. I was told there were none, so I asked any room and was given one on the second floor. My wife goes to go to the new room and sees housekeeping who tells us that in 15 minutes the ground floor room originally assigned to us will be available. Housekeeping actually went to start cleaning it. My wife goes back to front desk and tells them we'll wait. Now we're given another ground floor room that apparently wasn't available 5 minutes ago......hum? Room was clean. Suddenly at 0100 when we're awoken by a loud squealing coming from the bathroom. The person above us was taking a shower and this was causing an issue. Hot tubs (normally two) only had one and it was luke warm at best. The jets didn't work at all. Free continental breakfast was okay. Noticed no free coffee in the lobby which was always available in the past. Based on my recent experience I will probably be looking for other options when visiting Kelowna. ***OVERALL, I'M VERY DISAPPOINTED WITH THE HOTEL ON THIS VISIT. THE STAFF WERE NOT VERY HELPFUL AND THE OVERALL QUALITY/MAINTENANCE APPEARS TO HAVE GONE DONE IMMENSLEY SINCE LAST YEAR. ***

If you looking for a comfortable hotel with everything you need, you need look no further than the Best Western Plus Kelowna Hotel & Suites on Highway 97 N in Kelowna. From check-in to check out and all point in between, the service has been attentive and professional. The rooms are LAREGE and well appointed. Our room just off the little courtyard was delightful and quiet in the main. The beds comfortable and the linens exceptionally soft. Their in-room coffee is tasty and plentiful; environmental friendly compostable coffee pods, too! The staff are helpful and friendly. The breakfast is tasty with plentiful choices for everyone. I give this hotel, the staff and the amenities 5 (plus) Stars! You will, too.

This hotel has everything! Great rooms, some with awesome views. The staff are very friendly and helpful. There is a restaurant right in the parking lot which is a few steps from the hotel. There is a lot of shopping and restaurants in the area that are easy to get to. I would recommend this hotel and we will be staying here again when we go to Kelowna.

I had to really debate what rating to give because there were good things but then there was bad. We were upgraded to a jacuzzi suite on the 7th floor in the tower which was great. The first thing we noticed when we got off the elevator was a plunger outside of a room across from us and didn't think much of it until it was still there on day 2 and three. By day three someone loved it near the elevator and we moved it in front of the maintenance room so it wasn't so unsightly for us or other guests. Housekeeping would have went by it many times yet it still sat. Our room itself was decent. It was over all clean, comfortable beds and pillows. The carpets were quite stained which could easily have been removed with a carpet cleaner. The windows are floor to ceiling which is wonderful for light during the day except the windows are dirty. The worst was the door going to the patio which looked like some hand prints and things spilled all over. Again something housekeeping should have seen and cleaned. The other thing in our room that wasn't working or shall I say was gone is a system at the door that you must press to say no housekeeping, privacy etc. this was gone so we had no way to say no housekeeping etc. The pool area was nice and clean, towels weren't stocked when we got there but someone did come in and fill them up at some point. The outside area near the pool has plenty of loungers as well. There is a bbq for guests to use and you can get bbq tools from the front desk. We didn't use it but did see other guest. A couple of days after our arrival my in-laws came to town and we suggested this hotel so they booked. Unfortunately they were not treated well at all at guest services. The young lady with glasses (didn't get her name) was rude and belittling to them (seniors). This isn't leave a great impression and now seeing other reviews of poor customer service I wonder if it's the same person. Breakfast was decent with a large variety of items. Eggs, bacon or sausage, pancakes, yogurts, cereals, fruit, pastries etc.

We were checked into room 140. The room was old, the wallpaper was peeling, and the bedroom door was very hard to open — it made a loud, unpleasant screeching noise every time. Although it was marked as a non-smoking room, there was a strong smell of cigarettes, as if it had previously been a smoking room. We didn't notice everything right away because we had just driven 7 hours from Calgary. The next morning, we couldn't understand why our child's feet were black and dirty, even though we had given them a bath the night before. It turned out the carpet was extremely dirty — all of our feet were black from walking on it. I went to the front desk, explained the issue, and sent an email. The staff offered a deep cleaning or a room change. We requested a new room, but were told none were available until after lunch. When we returned from the lake in the afternoon, we checked a different room — but after walking barefoot there as well, our feet turned black again. There was no point in switching, especially considering our child has special needs. We were then told a deep cleaning would be done in our current room. We went out again, returned around noon, and the room had not been cleaned. After 2 PM, we went to the pool and reminded them again to send housekeeping. We explained again that our child has a disability and plays on the floor, and such conditions are unacceptable. We were told cleaning would be sent. However, when we returned after 3 PM, nothing had been done. Housekeeping knocked around 4 PM — by then, we were all in the room and it was too late. The same thing happened the next day: no cleaning in the morning or afternoon, and housekeeping again knocked closer to 4 PM to ask if we still needed it. Outrageous! We paid for this stay, and cleaning was not done at all. We clearly stated that we had a child with special needs and asked for the room to be properly cleaned. There was plenty of time to take care of it, but it simply didn't happen.

Our room was very cozy, clean, and had plenty of space for us to relax. The staff were nice and helpful, but they didn't seem to know much about the area, which would have been nice to have. I didn't the pool and hot tub. The pool is shallow, just 1 meter deep, which is not the best for swimming. Plus, both the pool and hot tub looked like they needed a good cleaning and some chlorine to make them safe and enjoyable.

Goos beds and pillows, allow pets so our fur baby came with us 🐶, room very clean but the carpet (i request and they were very nice by cleaning the same day) need an extra vacuuming because I have some allergies (regular people perhaps no need it) but still clean; air conditioning failed one day and they fixed the next day right away, all staff is nice and welcoming, beautiful gardens so doggies can take a walk (please always pick the poop 💩 up so they continue welcoming our dogs 🐕🙏🏻) overall I will come back to this hotel for sure

Our room was very comfy, clean and roomy. The only thing I found disappointing was the pool and hot tub. The pool is only 1.0 meter deep all around , so made for kids and it was very murky. If it wasn't for my grandkids I wouldn't have used the pool. They were diving for their beach toys but could hardly see them at the bottom of the pool! The hot tub was worse, it really needed cleaning !

Excellent service, clean room, comfortable bed and pillows. Reasonable rates. My only complaint would be the breakfast. I think this can be elevated a bit, e.g. use real eggs rather than powdered. Though breakfast was included in our stay, we only ate there once during our 4 days. Otherwise, I do recommend Best Western Plus Kelowna.

Very happy with this hotel! We've been staying here for visits to Kelowna for a few years now because the staff is polite, the rooms are clean, spacious, and up to date, and it's centrally located to what we typically, need to do in Kelowna. We will stay here again and again.

What a great experience. We were in Kelowna for an emergency and had our little dog with us. First, they could get us in quite early, as the other member of our family underwent surgery. Second, they have the BEST dog friendly rooms. Floors are vinyl planks and tile. Space is big for dog kennels and their comfort just lying around on their beds. And the best? You have French doors to a patio that opens onto the equivalent of a dog park; an entirely enclosed yard, complete with poop bags and trash receptacle. For the humans, we were able to have both dinner and breakfast taken out of the 97 Pub on-site to our room, beds were very comfortable and everything was spotlessly clean. Also best; the staff, most especially Rhia, was helpful, thoughtful, efficient and professional. We could not have asked for more. PS – but there is more: they have EV charging parking spots! We highly recommend.

Nice Hotel! Good breakfast (and big area for breakfast) . We went for a soccer cup and all the team was in the same hotel. The pool great! ………………………………………. ………………………………………. ………………………………………. ………………………………………. ………………………………………. ……………………………………….

This was one my top Best Western experiences. Great room. Clean. Excellent toiletries. Very good breakfast. Convenient and easy to access different parts of Kelowna. Front desk personnel were friendly, accommodating and helpful. We will definitely stay here again.

This hotel has recently been sold and we find it has many changes that make it less desirable. It has been our go-to hotel when visiting Kelowna. We liked the ground floor courtyard rooms and enjoyed the included breakfast buffet. The breakfast is now served in the Cornerstone restaurant instead of the former room adjacent to the lobby. One of the features we liked was the ability to take a tray back to our room. A welcome notice at check in states that this is still possible to you can imagine my surprise when I was informed that "Oh no, this is eat in only. I could give you a paper plate to take back to your room." In addition some of the items formerly available such as fresh cut up fruit was much enjoyed. No longer available. There was a noticeable reduction in quality of the cutlery. The popular coffee machine for cappuccino etc. is no longer in the cafeteria. If you want that you must carry it from the former location outside to the Cornerstone restaurant. Not as convenient when you want a refill at breakfast. Another service no longer available is the free airport shuttle. It is now listed for $31.

Invited back after first stay was a disappointment. Much improved with the service and cleanliness. Would stay again for sure. Beds comfy and nice view from balcony. Breakfast better this time as well with a decent variety of choices. Decent overall

Very nice room spacious, beds were extremely comfy. Pillows were soft and puffy making your head feel encased in comfort. No hallway noise could be heard as well. Breakfast buffet had lots of variety to choose from. Very enjoyable stay. Would recommend to friends and family.

The bed and pillows were comfortable, When I went to use the toilet it looked like there was dirt in it. The heater and fan did not work, if I turned it up to 27 it would get to 23 but that would take over 2 hours to get there from 19. The heater made a lot of noise but didn't blow. I asked the from desk to have it checked but nothing happened and no one said what the problem was or wasn't!

The bed is very comfortable with a variety of pillows to choose from. Very clean and if I had a concern it was that the Kuerig in the room wasn't working. There was lots of families staying here for a hockey tournament but noise was kept to the common areas. I always stay here when I need to overnight in Kelowna. #1 for the friendliest staff and they're always so helpful.

New staff at front desk was not at all welcoming & smiling cur caustically in evening while checking in. Almost same experience while checking out in morning. Not at all impressed, cming to this hotel from many years. Old staff was very welcoming.

we stayed for 4 nights then booked another 2 because of the wonderful service, location, the whole set up at this well run hotel which is focused on hospitality in a way that few hotels do. loads of free parking, great views from the hotel mountains on one side and lake on the other, go for the executive room top floor, it has a bath and balcony and coffee machine. each floor has an ice machine, there are bathrobes its a very comfortable place to be for touring the area. yes the rooms are ready for a refurb but they are well furnished and spacious. the breakfast team do a 5 star job they are ready early , well stocked ,fresh tasty food we loved it and thank you to the team. the girls at reception nancy and rhia made our stay , friendly, professional and great to talk to, thank you girls.

Bed was good and comfortable. Breakfast was good with a good variety of hot and cold food and drinks. Room was good and spacious. Parking is free and has many available. Heat and air con very noisy. Toilet even louder than the heat and air con after flushing.

Gawd...what a terrible mattress. Hard as a bloody rock. Maybe it will last longer for the hotel but very bad night for both my wife and me. We don't remember this from our last stay. Maybe just luck of the draw. Everything else was uneventful. 3 star. Not 2, not 4. Just 3.

Great location, beautiful view of the mountains. Easy access to East, West Downtown. Beds were comfortable and the breakfast was great each day. The restaurant food is good and delivers to your room. Pool and hot tub available as well as the gym. The spa is clean with professional staff.

We traveled through with the family and decided to book the best western, hotel seemed fine, upon check in with all the fees the price for one night was very hefty at almost $300, alright we thought we will have a nice stay there, when we arrived at our room,the room smelled like very strong Men's cologne like some bed cover was sprayed and never washed, it was heavy and strong, the sheets did not look washed either, one hot tub was out of order, why is it when you check into the hotel they don't tell you that something isn't functioning, for close to $300 night I expect everything to be perfect for a stay.

I had a very pleasant experience here. Location plys, very comfortable bed. The staff were the best. Dean and Nancy at the front desk were awesome. Very busy hotel but they were always so obliging. Good sound 3 str property with great location. Won't hesitate to return.

Consistently quality stay and service at this hotel. The location is convenient - only a quick drive to orchard park mall, airport and downtown. Stayed with my mother - in -law and daughter in a two queen tower room. We always enjoy having the deck and the sunset views towards the downtown. We appreciate the free breakfast in the mornings as well.

We were here from Aug 30-Sept 1st The front desk staff are slow, uninformed and not helpful Checked in asked for two requests, had to stand in line three times to get resolved - the lines were not short about 20 mins each time Rooms dingy, outdated and no housekeeping so all requests for poorly stocked room had to stand in front desk line as they do not answer the phone and if they do they ask you to come down Will not stay there again Also not the mini fridges have no freezer as they do in other BW Plus I've stayed in

This was our second stay at the Best Western Plus and happy to report this property remains a wonderful hotel in the heart of Kelowna. Pros for us: One of the best hot breakfasts you'll find at any hotel; pet-friendly rooms on the first floor that open onto a fenced in grassy area and patio for convenience; an abundance of Tesla and non-Tesla chargers for EVs; central location close to everything. Cons: Soundproofing between first- and second-floor suites is not great. On our last night, it was obvious family checked in above us and they let their kids run around. Sounded like a herd of elephants running back and forth; first-floor ice machine stopped making ice after the second day we were there and was never repaired the remaining two days of our stay. Suggestion: Better signage in parking lot showing where the Tesla Superchargers are located at the back of the hotel. Overall, we enjoyed our stay at BW and look forward to returning again in the future.

My husband and myself enjoyed our stay in a one bed King room. Nice to have a separate couch and chair. Also a balcony. The breakfast had a wide variety and lots of seating/tables. The front desk staff were very pleasant and efficient. Would stay here again

Nice overnight stay. The problem lay in paying with my existing points that I currently have in my account. Because when I booked the room months ago, I didn't have points to use, but when I used the room, I did have points to use as payment. However, BW's Rewards Policy is that you cannot pay with points if you didn't book the respective room with points in the first place. Very unsatisfying experience as a result. Also, weird that I have to ask front desk/etc for a microwave.

I really liked this hotel in Kelowna. Rooms were clean and breakfast had an amazing amount of food and choices! I found it very central to the things I wanted to do in Kelowna. The restaurant being close by was an asset as well, didn't have to go far to eat supper. No complaints! I would sum it up as very comfortable!

Checking in was incredibly frustrating! We had to jump through so many hoops just to get settled. My son is on the autism spectrum and was really struggling after being in the car for over seven hours; he desperately needed space to calm his nerves. We arrived 2.5 hours early, and while we understand that check-in is at 4 p.m., it would have been nice to check in upon our arrival and wait for our room to be ready. It would have been more convenient to grab the room key at 4 p.m. instead of going through the hassle of checking in at 4 and finally receiving our room key around 6ish p.m. We could have had everything sorted out much earlier! We chose this hotel specifically for the indoor pool due to the weather forecast, even though it ultimately didn't end up raining. We really wish we had stayed at another other hotel because the pool here was downright filthy. There were black floaty things and even salad leaves in the water! My daughter loves pools, and the fact that she only got to swim once and was so grossed out by the condition of the pool is incredibly disappointing. The fan in our room was extremely loud and kept us up most nights during our stay. We had a balcony, but it only overlooked a wall, which was very disappointing, especially considering the money we paid. You'd think we would have a view of something better. The noise from the echoes of people downstairs was also bothersome. We were uncomfortably close to another balcony. It worried me because they could easily jump to ours and take our belongings. I didn't request room service, but they came anyway. The room service staff unlocked our balcony door, which was concerning since I had a lot of cash in the room. Despite the sign that said "No Housekeeping," they entered anyway. The room was very clean, and the beds were very comfortable! Breakfast was always different and a lot to choose from.

There was a party in room next to us. Woke us up throughout the night. In the morning there was loud banging on the door to that room. Went out and there was 2 cops making an arrest of one of the people for assault. The next night there was a whistling sound coming from somewhere in the room. Again, not a good sleep. When checked out the next morning and told the lady at desk about the stat all we got was a “oh thanks for letting us know “ response.

Great place for family. We enjoyed the courtyard and the private balconies. The location is close to the major roadway but it is quiet in the room. Breakfast was slightly different both days we were there. The place is well maintained. No complaints!

Amazing hotel, great hospitality, I really enjoyed my stay here. To begin with thanks to Travis because him, I got super early check in with out any charge and check in was super smooth and Rachel was very welcoming and explained all the hotel amenities. Breakfast was great and accommodating. All in all awesome property, surely this would be my to go place in Kelowna. Thank you for your great services.

It had been years since this was our Kelowna go-to place in the tower. Many small losses in standards as in cleanliness, services, extra fees and staff moral. Bathroom amenities of crepe paper and a half empty shampoo container. There is a single handicap parking next the entrance. Behind it are five EV charging stations where a couple of handicap spots were before. Directly across under the drive through from the front entrance is the sports bar. Happy hour seems to be from 2pm to 8pm. Dining here is an adventure. Good luck finding parking, checking in or having dinner during "happy hour". New owners are Mundi Hotel Enterprises.

The facilities were great and we loved our courtyard room. The only disappointment was the breakfast which was one of the reasons we chose the hotel. The meal wasn't the quality we expected and one of our party had to wait for her food. Will definitely return next time we're in Kelowna.

The hotel is showing it's age and lack of upkeep/renovations. Room cleaning wasn't good - crumbs on patio, dirty rag in the overhead light fixture in the bathroom, stained carpets. I had used points for our stay, however I would have been very upset if I had paid the almost $300 for the night based on the age of the hotel and Room furniture etc. I would stay at a newer hotel - this did not meet the "plus" BW in my opinion, having stayed at several. Front desk staff didn't call as promised to let us know our room was ready. 4pm checking is quite late if you're planning to want to freshen up when you arrive in town. Overall - would not recommend staying here with all the newer hotel options in the same area.

I have Celiac. They had a list put up on the wall for gluten free options they had for breakfast. Staff was so helpful. They had dedicated toaster in the back for gf bread. They provided me with a muffin. Everything tasted so good. I had normal breakfast in a hotel with my family. I was so happy.

One night stay as part of a tour. Porterage was included with the tour, but our tour manager had to fight for it, as the hotel said it was not. The luggage was slow coming and as we were tried after a very long day, we went and got it ourselves. Room was large and went appointed. Had a ground floor room and liked the patio. Breakfast was included and was not of a very good standard, also did not seem to be a lot of choice and seem to run out of items. Glad we did not have to pay for it

Please find a different hotel and save yourself a headache dealing with this hotel. Upon arrival we noticed our room had a bad urine odor and we had to change room. Second room the fridge smelled like garlic and wasn't cooling enough. Floors were disgusting- full of clumps of pet hair and dust all over the room especially around bed and furnitures. The AC wasn't cooling properly. While standing in line to have breakfast one of the kitchen staff brought a bow full of hot oily sausage and just just dumped it from the dump splashing hot oil on my arm and neck causing burns and damaging my top. All of this was reported to the front desk and nothing was done . On our last day there was a power outage of ~ 6 hours causing everything in our fridge to go bad . We couldn't take shower, dry our hair, or use the bathroom properly because the bathroom and washing area is super dark if there are no lights. You get absolutely no light from the window. We also did not have water for 6 hours and nothing was offered to us. While checking out, I expressed my concern and we were guaranteed a manager will call us the next day and ofcourse they never did. It has been a week already. We travel often and this hotel by far was one the worst in terms of management! We will make sure we voice our concerns to others ! The situation was definitely not handled professionally

A very nice hotel and the only issue we had was the room AC struggled to keep up. It was quite warm outside so we kind of understood the issue. Food was excellent. Service was excellent.

Firstly, we've always stayed with BW while travelling and was really quite surprised at the poor quality of this hotel and service. Upon arrival we were greeted by transient people sleeping outside the bar directly in front of the main entrance. Once inside reception wasn't that helpful in providing assistance with room direction, key card use and facility features. We decided to go for a swim and hot tub once we settled in...pool area was really dirty with wet towels everywhere and trash on tables and deck. There were no fresh towels available, with very limited supply from the front desk. The pool itself was disgusting, cloudy water with all kinds of garbage floating in the water. The hot tubs were full of kids, I counted a least 12 in one tub, so we avoided. The next day the water in both tubs was dirty, cloudy and full of grass, and smelled really bad, you couldn't even turn them on. This wasn't just the one day, it was like this all three days. I addressed these concerns immediately with the front desk and was told its a long weekend and everyone has gone home, so they couldn't do anything. The pool wasn't even looked at till the Tuesday morning after the long weekend. Breakfast was mostly cold, under-supplied and bland. There was constantly no milk for cereal, it was always empty. The area was also dirty and wasn't really cleaned. It would have been nice to be offered some sort of discount or compensation all things considered. Not really any effort to rectify. Overall, not a good experience. I'd opt for other choices if you decide to visit Kelowna.

The staff here are very friendly and the rooms are well kept. The pools were very dirty and the breakfast was either understaffed or not enough cooking space to provide for the amount of patrons that attended breakfast. They could not keep up with enough hot breakfast. The staff looked as though they worked very hard to accomodate everyone though

The hotel overall condition is slightly below price and quality neutral. Breakfast is concern without consisitent supply. Room cleaniness is also slight concern.

The location couldn't be better with everything around it. The suites are super clean and comfortable. I would definitely recommend this location to stay.

This Best Western is clean, staff is very accommodating. Complementary breakfast was very good with no additional cost. Hot food and good coffee. The courtyard area is beautiful as well as the hot tubs and pool. Would definitely recommend

Arrived at this hotel for a 2 night stay at 2:00 pm local time and I was advised that there was absolutely no way that I could check in before 4:00 pm Having woken up at 3:00 AM in my time zone I was exhausted and sad to hear this news. I asked if any other style of room would be possible and again a flat “no we are completely sold out” This is a pretty good sized hotel so to me, not offering any room before 4:00 PM seems to be a lazy level of customer service, lack of employee empowerment or poor training. Hotel overall is dingy and after all of my wait to get into my room, I'm greeted with a lovely view of the HVAC system and a brick wall. Room 222 There's mountains out there somewhere but I'm not going to see them from my room at the Best Western ! On a side note, the breakfast is not served until 6:30 AM which is late for business people or travelers catching a flight You got me this time Best Western but not again !

Staff was helpful, granted me Early check-in even though I didn't notified about my early arrival. Breakfast had good variety of options. Pool and hot-tub area was well maintained. Gym was slightly smaller and had less equipment, but manageable. It was my fourth stay there and I intend to book my future stay as well.

Great stay and wonderful to relax on your private patio at day's end! The included breakfast was okay, fairly basic but satisfying. The rooms are clean, the beds & pillows comfy and love, love that patio!

An average stay at an average hotel. The room was neat and clean, housekeeping was very good. The overall cost of the hotel was on the higher side and I would probably search a little harder next time for a less expensive option. The breakfast was reasonable, and the staff were friendly and helpful.

Best Western is our go-to hotel. This year I am noticing tip jars in the dining area. Once at a Plus and once at a Premier. There should be better compensation for staff. Hotels are costly enough.

I had an extremely disappointing experience at this Best Western hotel. During my stay, I was falsely accused of damaging a patio door and was charged $1400 without any prior notification or evidence provided. I barely spent time in the room and left early in the morning, so I am certain I did not cause the damage. Despite my attempts to resolve the issue and clarify the situation, the hotel charged my credit card without giving me an opportunity to inspect the alleged damage or explain my side. The lack of communication and the unwarranted charge have left me with a very negative impression of this hotel. One important lesson I've learned from this experience is to use a credit card with a small limit for pre-authorized payments at hotels. This can help mitigate the impact of any unexpected charges. I'm not sure if the hotel is charging guests extra to update their facilities, but this experience has certainly raised concerns. I would advise potential guests to be cautious and ensure that any potential issues are documented and reported immediately to avoid similar situations.

Gorgeous atrium for breakfast and pool with outdoor hot tub area, room was absolutely fantastic, beautiful balcony with southern views, exceptionally comfortable beds. Staff were super friendly and a very central location. Overall a very nice option in Kelowna!

Rooms need a renovation; tired decor and mismatched furniture. Bathroom is huge but a ton of wasted space. Fireplace didn't work and they were unable to fix. Breakfast was good. Patio was nice. Nancy at Front Desk was very nice and tried to help with the fireplace issue. Close to restaurants and shopping.

Smooth experience and friendly staff. The room was clean and had a good view. Easy access and close to all my business visits.

Great hotel and pub onsite. Food in the pub is good. Plenty of options and lots of TV's for hockey playoffs. Pub patio is great to enjoy some rays. Pub staff are terrific. Staff is super friendly. Courtyard suite is a great option. Definitely would recommend.

This hotel had comfortable rooms, was quiet, had a good breakfast included and ample parking. Staff were friendly and helpful. A good location for exploring Kelowna on vacation with plenty of amenities near by and easy access. Would stay here again.

Staff at hotel are always friendly and helpful. Greetings are always with a smile. Front desk staff best i experienced!

This is a beautiful property. 2 queen room is typical of what you would expect. Conference accommodation was well done including food requirements for over a dozen people. Breakfast room has a high concrete ceiling and is very loud. Because rooms are mostly around an outdoor courtyard there are long walks to get from one area to another. Not ideal if mobility is an issue.

The Hotel room was far from what was advertised. It was very outdated, including a 30 point iPhone charger in room. Furniture didn't match. Carpet design going different ways. Bathroom had black caulking around bathtub fixtures. Big gob of glue or something on vinyl plank. Sort of a kitchen unit with only ‘a' plate in it. Horrible coffee. I called the night manager after we checked in to say the room was not what I booked and definitely wasn't worth $225. She told me it was recently renovated. I told them they got ripped off. Heater behind couch must be some sort of fire violation. I will never recommend this hotel or stay there again.

We stayed 2 nights here and no real complaints. Good size room and nice bathroom, parking on site. As a visitor, got to keep an eye where the turning into the hotel is coming either way!! Breakfast was okay. Fairly basic, but fine. A reasonable distance from the waterfront, we drove down, but good eating options close by. Cactus Club very nice and also Montana's. We really enjoyed Kelowna.

Breakfast: Not enough space to sit down two days in a row, ran out of bacon, ran out of French toast, old chairs, eggs gross, very limited bread and jam selection, no bagels or cream cheese, cold unspreadable butter.... Maybe too high expectations but come on you can do better TV: no guide or channel info Pool: grossest pool I've experienced in a long time (cloudy, salty, generally unclean) For the cost, not worth it.

During my stay, I was really impressed by how clean the hotel was. Everywhere, from the lobby to the rooms, felt fresh and well looked after. The staff made sure everything was spotless, even things like doorknobs were visibly sanitized. The security measures, like only letting guests with key cards in during the evening and night, made me feel safe and relaxed.

A very comfortable and clean hotel with helpful, courteous staff. Everyone went out of their way to make my stay enjoyable. A lovely breakfast the next morning made my visit one of the best. I would book again in a heartbeat.

Good hotel, easy access from the airport. Staff very helpful on check in and check out. Breakfast had good healthy options available, and some not so healthy, but still delicious. The pool looked good but I didn't have time to use it. There was a nice 15% discount for guests eating in the bar. Food was standard but tasty, range of beer was good and staff were excellent.

The front desk staff were so nice! Room was spacious and clean! Loves the breakfast room and the breakfast. Horus is outside which made it lovely in the snow. The location is central to pretty much everything in Kelowna. My kids spent hours in the pool.

Suites are very spacious, have pretty much all you need for your stay and are conveniently located. Too cold outside to enjoy our ground floor patio but it looked large and inviting with 2 doors to acces it. Bed was very comfy. Pub was convenient to have on site.

Our family live in peachland and Kamloops. Best western in Kelowna is an ideal place to get together. Adults enjoyed the hot tub outside and children loved the swimming pool. Breakfast was great as well.

We have stayed here before. I t has a great location close to everything. Did have a slight problem with an odor in our first room given, but front desk moved us to another room. It is a solid choice for a hotel, and the breakfast buffet is a nice touch.

Great stay for the family. Large rooms. Clean and modern. Pool and hot tub were great. Good breakfast with healthy options. All in all a lovely environment with attentive staff. Would recommend for a family stay in Kelowna.

We were travelling up to Big White and had a stop over in Kelowna. Location is great as its easy walking to shops and ski shops. rooms are always clean and comfortable with great service as well. The breakfast is also a great way to start the day.

Great place to stay in Kelowna with walking distance to lots of amenities. Two outdoor hot tubs and an indoor pool plus large buffet breakfast with tons of variety. All with a quiet courtyard area makes this place a MUST STAY!

Only one night - would have made it longer. The room was very nice, breakfast fantastic, free shuttle to the airport and even a week's free parking while away on a flight to Victoria to visit family. Great experience, thank you.

Do not let the old review fool you. Our room stunk, had a massive stain on the floor, no Air Conditioning that worked and it was 28 % in our room. The balcony door handle fell off when opening and the Bathrooms look old as hell. We tried the Hot Tubs, but they were not even remotely Lukewarm, and the jets did not work in either tub. Front desk is absolutely impossible to reach by phone day or night and as icing on the cake we were Robbed of all our possessions in the parking lot by Meth Heads who live in the parking lot. Save your money and your possessions and go somewhere better.

Certainly well located for a number of restaurants around. On a busy street but our room was at the back in the two storey annex-type add on. The room was fairly modern with two comfy beds. Breakfast was a pretty good spread. Ate at the steak and burger place a few hundred yards away. Good food.

The hotel itself is well-maintained and has a comfortable, welcoming atmosphere. The room I stayed in was clean and well-appointed, offering all the basic amenities I needed for a comfortable stay. The location is also convenient, with easy access to popular attractions in the area. One of the standout features during my stay was the breakfast offered at the hotel. The breakfast spread was impressive, with a variety of options to cater to different tastes. The quality of the food was excellent, and the dining area was spacious and well-organized. It was a great way to start the day.

You won't regret staying here. The hotel quality and cleanliness of the room was excellent. The breakfast included is a nice bonus and the pool and hot tubs looked fun even though we didn't get a chance to use them. Highly recommended.

Fantastic hotel. Everything you could need was there.. fitness room, pool, hot tub, gym. The food was really good and the view from our room was amazing !!! Everything was nice & clean. I'd definitely stay there again. Staff was very friendly

Back again...my go to hotel in Kelowna, I love the balcony/ deck space every room has - perfect spot for a glass of wine. Rooms are clean and I think we were lucky and got a newly renovated one. Room was huge and quiet. Breakfast is great, especially with 2 teenagers - starts the day well. See you soon BW

the room were not cleaned there was no room service in evening the rooms were too old the corridor was not cleaned properly too outside our room was dirty with paper on the floors the breakfast was good but the rooms were too old there was no body wash only bar soap

We had our dog with us and they gave us a clean, spacious room on the main floor that led into a common courtyard so we could walk her easily. Also love the design of the room that has a washbasin outside the washroom, allowing someone to brush their teeth while someone else is showering. Very convenient. The hot breakfast was vegetarian friendly, and the pool and hot tubs were great. The location was 10-15 mins to the beach, very convenient.

Clean rooms, toilet, shower, great breakfast, facilities and amenities, and great place to stay overnight if need a rest stop for onward driving journey Vancouver - Calgary. I almost always use Best Western for our family trips, reasonably priced but good quality.

We really enjoyed our stay, our room was recently renovated and we enjoyed quiet and restful sleep. The buffet breakfast was outstanding and kept well replenished. The grounds are nicely kept and there are many outdoor areas for hotel users to be able to sit outside. It seemed like all rooms had a patio or balcony to be able to enjoy the great weather

It was a hotel with 2 storey buildings around and a tower in the side i guess? For us it's like a maze. But the breakfast was very good. The little balconies were cute. There was a kettle, microwave and fridge which was good. We didn't have any issues. Overall it was a good stay.

The room was recently renovated, and very well featured. The bedroom was nicely partitioned from the rest of the space, and had an excellent bed. The wifi internet connection was quick and consistent despite having multiple devices connected. The location is a little far from the waterfront, but central to the rest of the city and airport.

This hotel was a disappointment. I could not stand the smell in the hallway, the carpets and doorways were also filthy. Our room was spacious and clean and we had a beautiful patio but the lack of cleanliness in the common areas resulted in me not using the pool or hot tub.

Photos of the rooms are not exactly what it looks like. If you would like quality, I would recommend picking a different hotel. The only one rating is for the breakfast. Breakfast was so good! The only thing I would questions is why there is a tip jar in the breakfast area.

Very nice was very impressed. Had an issue the first night with the toilet gargling, filling up to the bottom of the top of the rim then slurping all the water out and loud upstairs neighbors however; the next day asked to be moved and they were so very nice, accommodating, understanding and very empathetic and took my phone number and within an hour or so received a call saying a room was available to move to even though they were full they made the effort to make it right. I would definitely go back.

This used to be my go-to hotel in Kelowna, as it was relatively nice, had the pool, and breakfast, and included free L2 charging. I'm not sure if there's new owners or what, but they've replaced the free chargers with paid L2 chargers. That in itself isn't bad, but they're charging a ridiculous $2 an hour for SHARED 6.6kw charging. It's now actually cheaper to use the fast chargers across the street. If you're needing L2 charging, look elsewhere.

I stayed there because I was familiar with the 97th St pub. The pub did not disappoint, even though I only stayed for two beers. The staff was awesome especially the outside security guard! The room was clean. The bed and pillows were horrible! I usually stay at Best Western wherever I go, this is not one I will return to.

They add additional taxe fee at the end of the call when you reserve over the booking reservation center over the phone. My son of 6 years Find a lighter under de desk in the room. The refrigerator was not working.

We stayed as an overnight before flying out to Mexico. The room was a good size,clean and comfortable. Breakfast was great. We had parking provided during our trip and shuttle to the airport. There was only one glitch. Our room was next to the elevator causing disrupted sleep.

Great place. The service was great, the breakfasts were amazing. The front desk was awesome as it was a day by day stay as my flights were cancelled during the time is was there. I would definitely stay again

Great location, clean rooms and very helpful, courteous and accommodating team members. The dog friendly room we had was on the ground floor which meant we could take her out for a early morning and late evening stretch in a quiet and secure area of the grassed courtyard. Breakfast Buffet had a wide variety of items both hot and cold. Excellent selection of Coffee and Tea.

Hotel has free buffet breakfast, bonus reward points, discount at next door pub, close to major department stores and restaurants, free parking, friendly staff, fitness room, pool and hot tub. lovely grass grounds to enjoy the outdoors from your private patio (weather permitting).

Great hotel, will stay again. Great pool area but may prove a little small if vacationing here for longer period. The manual elevator from lobby to second floor definitely needs updating but no biggy.

Pick somewhere nicer to stay. Very dirty, outdated rooms. Too busy and lack of staff to move you or even clean your room. Literal snot on the wall where your expected to lay your head. Garbage on floor, mirrors not cleaned after previous guest. Electrical shocks from lamp everytime you turn it on

This is a large property on the highway that runs through Kelowna, although there was no hint of traffic noise in our room. It's an unusual design with a tower block connected to a two storey section that surrounded a garden. Attached to the hotel was a pub/sports bar that served typical pub food. The front desk staff were efficient, polite and very helpful, noting that a ground floor room would suit me better than one on the second floor of the low rise section as I am not great on stairs (although an elevator was avaialble). They also ensured that I received all the bonus rewards that I was due. The room was huge, clean and well equipped. It had a door that provided access to the garden and the couple of chairs just outside the room. Breakfast was well up to the usual Best Western standards. It was available in an large, airy atrium that looked out on to the garden. I'd be very happy to stay here again on my next visit to Kelowna.

Clean room and excellent staff. Relatively quiet considering the location. Convent location if you need to do any shopping and loads of eating options nearby. (If you like/require a soft pillow you might want to bring your own.)

loved being able to leave our conference room in main building and dive into pool to refresh and then relax in the hot tub. friendly and helpful staff. comfortable beds. restaurant pub food actually pretty good

We stayed two nights, not consecutive, at this Best Western. The first night we were given a second floor room with two queen beds as we were traveling on a motorcycle & wanted to be able to see it in the parking lot. Bingo! We were parked right above the bike. When we returned two days later, we were given a ground floor king suite with the most comfortable bed ever! Breakfast is included, tasty, lots of selection, large dining area with a nice view of the inner courtyard. Staff are all extremely friendly & helpful.

The staff at the front desk are simply amazing, can't say enough about them, from the time we called to make the reservation until the check out the front staff were amazing. It is also a nice touch to have the morning breakfast included. Great stay

This was second visit to the hotel and would not consider staying at any other Hotel in Kelowna. Clean and large room, had a patio room facing the courtyard and like staying in a park and could walk to the hot-tub directly from my patio. Breakfast selection was varied and Hot items where Hot, breakfast room was large and staff kept it clean. Also items where replenished and there did not seem to be any empty items at the buffet. Good parking and lots of plug ins for electric cars ( sadly not me ) . Parking lot was well lit and never saw any shady characters hanging around. WiFi signal was strong and dependable and it automatically connected with my phone after a visit a year ago. My room was super quiet and never heard any road noise or voices from other rooms.

Room wasn't ready at check in. We were told they would call when it was and noone ever called. When we went back to ask they gave us a room that we didn't reserve. We had to go back and ask for the room we we had paid for. Extremely overpriced compared to other hotels nearby.

We came back to this hotel for a second time this summer because we liked it so much the first time. Great staff, lovely beds, and great breakfast. One hot tub was down for maintenance, but there was one more operating. We will be back.

Clean rooms, great pool, fantastic breakfast, friendly staff. Can't ask for anything more!! One of the best hotels I've stayed in all year. I still be staying here in the future for sure. Made the trip very comfortable.

Front desk person was very competent and polite, even though the booking went sideways. We were informed that no BW loyalty points would be given because we reserved through booking.com. Watch out for the word "AD" on the booking websites. Beware of being redirected to one of these sites. We were given an "Accessible" room with the extra hardware in the bathroom. The "queen" bed was not queen size, but more a double bed. Breakfast was good and the public areas of the facility felt comfortable and clean.

You will not be disappointed . Rates reasonable, location close to downtown , shopping mall , coffee shops and restaurants. Staff very friendly , breakfast very good overall just great . This was my second Trip in last 2 years and we will stay again if we come to Kelowna again

The hotel definitely met our expectations. Kids loved the pool, the front staff were very pleasant and accommodating with our towel requests, and the breakfast had really good gluten free options!!! My daughter and I have celiac disease, and neither of us had reactions to the food.

Hotel is in a Central Location. Convenient to travel around in the City. Breakfast is good quality. But some rooms don't have Washroom exhaust Fans & others were not working. Washroom sink was blocked.

Ordered house cleaning 3 times and didn't get it once during my 4 night 5 day stay. I had to go to the front desk to get new bath towels while having to put my garbage with DIAPERS out side my room before someone was actually sent to swap the garbage out. Even then, they still didn't address the towels. I made sure the call the day before giving ample notice but it didn't matter. There was no bathroom fan in our room so the diapers made it unbearable to leave the garbage in the room any longer than 2 nights.

Toe nails by bed and under desk, food remnants on table and floor, dead bugs, dust bunny the size of my fist, hair in bathroom…… and this was the room advertised as hypoallergenic, for which you pay extra. No cleaning staff to fix things, front desk apologetic but no other suitable rooms for the night, so had to clean my own room!

Noisy neighbors with half hour delay before response from front desk. 1 dirty bed. Dirty shower. Poor shower maintenence. Bugs in bed. Is there anything else to add? (the complimentary breakfast was good despite being overwhelmingly sweet) Overall, avoid at all cost.

Housekeeping was non existent! The rooms were NEVER attended, I called multiple times daily with no answer. I left the housekeeping button on, I even politely asked at the front desk for some room attendance on more than one occasion. It was never restocked, no room towels after a 4 day stay. No coffee. No pool towels by 4pm. Garbages were so overflowed that guests started lining the hallways with their trash and empty's. At one point guests were piling their dirty towels outside housekeeping hallway doors. It was disgusting and a complete disappointment after the amount of money we spent on two rooms during our stay. The day staff were short with me, while the evening staff were polite. However, out of stock when I asked for something simple. As a single mother travelling with 3 children aged 6,2 and 1 this made my holiday TWICE as difficult and ruined our stay. I shouldn't have to pack down two babies with a 6 year old in tow carrying our garbage containing multiple dirty diapers to front desk to be removed. This goes beyond a staffing issue and is a direct result of poor management.

Traveling thru the country on the way to wine. Perfect stop! What a great hotel/resort! We got lucky and ended up in the towers with a view and a balcony and we loved it! Nice hot tubs & pool and while we don't judge a place based on breakfast, it was good. Hotel guests get a discount at restaurant/bar next door and it's a hoppin' local place. Very fun, great food. Thanks to everyone.

Main lobby is under renovations, but room vas very nice bit little terace overlooking to golf course and Mission Hill winery. Epic! We had change of plans in our trip and had extra person - our 4 year old grandson- staying with us. The hotel management was happy to accommodate and offered more appropriate room for the same price. Once renovations are done, this will be excellent place to stay while in Kelowna. We'll come again.

Although we only stayed for one night for a medical appointment the hotel had everything you needed in one location. The pool, hot tub looked awesome and the onsite spa was a bonus although we did not use it. The onsite friendly pub was a bonus. Thank-you

This place exceeded my expectations, and was wonderful to stay at. I would definitely stay here again if in the area, pool was awesome, room was comfortable and also very clean, easy to check in and easy to check out.

Great Hotel and location. Really enjoyed the Breakfast. Pub was great to have part of hotel. Pool looked great but i did not get to use this time. I always stay at this Hotel. Like having a deck to sit outside and enjoy the fresh air

Comfortable clean rooms with nice amenities. An overnight stay wasn't enough to take in everything this hotel has to offer. Breakfast buffet which was included was restaurant quality. Hotel has excellent proximity to restaurants and shopping as well. We had a pet and appreciated the large open green space

Room odor, slow internet connectivity, old carpet, stained mattress and sheets should sum it up. If you're reading this because you're having second thoughts, trust your guts. There's lots of other new hotels and renovated once around kelowna area. Save yourself the headache and look else where. Don't even consider this hotel. Definitely not worth paying the discounted price for the trouble.

Great Hotel , close to everything, quiet, and clean. Room was spotless and breakfast was very good. I have stayed here in the past and will continue to do so. They never disappoint. Salt water pool was relaxing and refreshing.

Stayed in Kelowna as a stopover on the way to the Rockies. The hotel was as I'd expect for a big chain. Well equipped, clean, lovely comfortable bed. Breakfast was included and had good selection and plenty of it. Went into Kelowna for dinner and didn't really enjoy the vibe. Went to the waterfront and there were quite a few local lads making their presence known. No idea if this is the norm or we were just unlucky but was glad to only be there one night.

We were in Kelowna for a golf tournament, great experience at this hotel. Free breakfast was awesome, terrific mix of food items both hot and cold. Room was really nice, lots of room, quiet and parking was ample.

Maggie the supervisor at the front desk was very unprofessional, inefficient, & did not know how to handle the lineups when people were checking in. The hotel itself is outdated, carpets not clean, things in rooms needing maintenance. , For the price we paid at the Best Western Plus, for the Victoria long weekend I'd much rather have a weekend at a fairmont hotel where you get much more value for your money. Also they are a cleaner chain & their employees are professional.

Booked three nights, got a room on the first floor just off the lobby. Older hotel so could hear everything in the rooms beside and above and outside the patio doors. Tile floor in the room was sticky; Shower head came apart when touched; bathroom sink water was scalding hot or cold. Upon check-in were advised room wouldn't be cleaned unless we specifically asked for it prior to 10am.

My husband and I stayed here while exploring Kelowna. The breakfast was one of the best we have had at a Best Western. The people running it were very efficient and did a great job. The front desk staff was so wonderful and friendly. Our room was spotless and we even had robes for us. We stayed in the tower with a great view from our room and loved it. The courtyard was huge with 2 BBQ,s and 2 outdoor hot tubs. I would definitely recommend this hotel. It's perfect.

We stayed at this hotel twice, 5 days each. I love the fact that the pool and hot tub is in the middle of the courtyard. I love the balconies and family friendly atmosphere. The parking lot surrounds the building, you can leave your car close to the room - it is very convenient! The breakfast area was always clean and well stocked. The rooms are clean, housekeeping stuff is very polite and helpful. We will definitely come again!

Excellent facility, great value for money, cheerful staff. I would highly recommend this hotel to all whether you are on a business trip or leisure. Great for families who would like to enjoy their own food as the kitchens attached to the rooms are fantastic.

love this hotel - stayed on the 6th floor - great city views - and the staff are great - really know how to take care of their guests - only downside is its not on the water - other than that its almost the perfect place to stay.

Clean well maintained and exceptional staffing including continental buffet style breakfast poool and hot tubs clean and maintained on site spa and an excellent pub restaurant located on the property across from lobby entrance

Non existent customer service. Had such a bad problem we decided to leave after hanging out there for an hour and half without the problem being fixed. Front desk ladies told us in no uncertain terms, to go fly a kite. Worst hotel visit in 35 years of travelling.

I stayed on the 7th floor of the tower. Nice balcony with a great view of the city. The staff was very helpful in providing some info on what I might enjoy doing in the city. I received a coupon for a free drink at the restaurant onsite as well as a 15% discount on meals. Great deal.

My family had a great stay at this hotel. The location is central so close to many restaurants and activities. Friendly staff, clean, great amenities and incredible buffet style breakfast. We had many activities planned on our trip and enjoyed going back to the hotel for rest between them. It felt like home.

A bit pricey at $229 compared to other econo hotels but, far better than a lesser priced hotel. Evening desk staff was rather cold and unapproachable and the day front desk staff was super friendly. Great location

Have always stayed at Best Western hotels. This particular one in Kelowna is great. Very clean rooms, the staff are great, really good breakfast in the morning included in the price of your room. It is centrally located and lots of parking. We have recommended this hotel to family and friends and will continue to stay at Best Western Plus while visiting Kelowna

The waitress at the restaurant didn't let my friends in because they didn't have the vip pass. She told me I have an attitude and I am annoying. Overall experience at the hotel was nice, staff was friendly but my room wasn't clean (because of “covid”?) how stupid!

Family trip.. courtyard and rooms with access to it is great. Hot Breakfast was delicious and served in a huge glass room that let in lots of natural light eating on cloudy days .Indoor Pool and outdoor hot tub was nice to use especially at night time

Just a big name comes with a big bill. Some of the very basics were missing, no microwave in the room, I was told to go to the lobby to heat my food. I had multiple items so going from my room down to the lobby and back multiple times was such a hassle and food kept getting cold. The WiFi sucked. I was told come down to the lobby or restart your device. How many times should I have to restart my device? Going to the lobby is no as I am on a video call, or just want to watch a movie as the choice of channels was very limited. Not clean, understaffed,

Enjoyed our stay in BW+ Kelowna, lovely tower room, clean and functional, friendly staff. Located near Orchard Park Mall, lots of shopping and restaurants nearby, including a pub attached to the hotel. We enjoyed our dinner there a couple of nights. No problems at all, great stay!

Great trip-clean hotel-breakfast was delicious-huge variety to choose from!! Front desk was super helpful and friendly-the pub attached had great service, the food was amazing!! Very highly recommended staying here you won't be disappointed!

awesome place to stay lots of room clean and hound dog friendly breakfast was great staff very friendly and helpful good lots of stores pub was great 3 minute walking distance to lots of stores . taxi's are out back of motel !!!

Rooms are spacious, very clean. Comfy bed and very quiet with the room facing the coutyard. Buffet breakfast was standard, not great but to be expected. I'll be staying at this hotel next time I am in town.

Wow just wow I would never recommend this place to my worst enemy I was treated like crap an evacuee from Merritt who had a couple of Merritt locals over in his room and 4 days later to be kicked out and now nowhere to stay but either the shelter where it's full of drug addicts or the streets again disgusting

I needed to stay in Kelowna in order to catch an early plane out in the morning. This hotel was ideal. The room was reasonably priced, there is a nice restaurant with good food right next door, and thee is a shuttle that was on time and took me to the airport. Overall, a very positive experience.

Will return as soon as life allows! Excellent staff, location and amenities. Very good breakfast, especially during Covid with social distancing and cleanup. Good size bathroom in the room, very little toilet room at the pool would be my only complaint (I can live with it, lol)

The breakfast here has been great because it has carried us each day until about 3 pm. It sounds cheesy but it has been a real blessing to get us through these days of work. The staff have also been very accommodating and friendly as well. Great job, BW Team!

We have stayed in this hotel on many occasions. It has always been a positive experience. The rooms are clean, comfortable and fairly priced. What stands out most with our family is that we have also been here during family emergencies as we are from Vancouver area, and people like"Maggie" just go above and beyond to ensure their guests are as comfortable as possible. No matter how busy they are, she shines at customer care! Thank you Maggie and others at BW who are just as good.

My spouse and I stopped in Kingman on our round trip to Las Vegas for the first time and enjoyed the King room and the breakfast. We also ate both times at the great Mexican food at oyster Mexican and seafood and loved it for the margaritas and tacos salads

Great location, near shopping, airport and lots of restaurants. Having the hot breakfast was great. Indoor pool and hot tubs outside were great. Very clean. Staff are very friendly. Road noise was an issue being at the front of the building. It is right on the hwy going through Kelowna so very busy. Parking lot hard getting around with a truck, very tight parking stalls.

From the first outside appearance of the hotel I was glad I picked the Best Western Kelowna. Parking lot was well laid out and well lit. Check in was fast and check out just as fast. Breakfast buffet was like you experienced precovid and had a large selection ( try the freshly made danish) Room was spotless and since I had booked a deluxe patio room it was large. A nice surprise was the shower ,,,,there was high water pressure and hot water. Staff where all friendly and smiling and even tho there was no in room cleaning extra towels,soap etc where available. Patio opened unto a large grass area and I walked from my patio directly to the hot tubs (number 2 was hotter). The grounds where park like and a group of gardeners worked outside every day I was there. I know it common practise in reviews to find fault with the smallest thing so I had one complaint, remote control for the TV needed new batteries. I booked directly with Best Western and received a better price than all the internet sites and I had the room I booked with no surprises. Oh because of the way the hotel sits I heard no traffic noise.

Room is huge, fridge. No microwave. Floor creaks as does the floor above me. House keeping missed a few items in the bathroom area that were in plain sight. Excellent location, excellent front end staff. The Pub on the property is excellent as well.

Enjoyable trip to Kelowna for the CJCS AGM and visit with family and friends who I hadn't seen for several years.!! God food and drink at Cactus Club and Old Spaghetti Factory!! Pleasant shuttle driver from the airport to hotel and back again!

Breakfast was excellent - good choice of bacon, eggs, sausages, muffins, french toast, juices, coffee, etc. Bed was comfortable. We chose to stay in disabled accommodations because of my wife. However, she did not like the bench in the shower because she felt like she could slide off at any moment. It was not slippery proof - esp. once it was wet. Next time we will get a regular room as she doen't need wheelchair type accomodations. We stayed in the back or the North Entrance of the Hotel and noticed questionable people hanging out doing drugs on the Hotel property for the duration of the nights that we stayed. We didn't feel safe!

Excellent hotel, lived up to its reputation as a member of the Best Western brand. Staff were great, room was great too. Would have loved a little bigger size tv. This was my third stay in a Best Western hotel in the past month and they've all been great experience.

Took our daughter to university and stayed one night in Kelowna. The location was great as was the breakfast and hot tub. Room cleanliness was extremely poor especially in the bathroom and high touch surfaces. We had an unwanted wake up call before 7am ! Upon checkout there was a billing error which the front staff clerk assumed that I was wrong but did eventually fix the error. Will consider staying somewhere else next time.

Pros: The pool is salt water and cleaned (skimmed) daily it looked like. The kids loved it, and we enjoyed the lack of chlorine. The breakfast was awesome, a great variety of choices which was s wonderful break from the standard contenential breakfast at other hotels. They also have a BBQ you can use, which was great. We stayed is a 1 bedroom suite with a kitchenette and sofa bed. It was very average, but clean and the courtyard balcony was great. Cons: Our bed. The mattress was very clearly broken. It had a deep crevice on one side. A couple feet long, and if sharing the bed it was unavoidable and very uncomfortable. No idea how housekeeping missed this and they haven't changed it? This would be the main reason we wouldn't return. We ran out of coffee, called downstairs, but more could not be provided. We were told to wait til breakfast the next day. Bit if a pain for those up early due to time zone differences. But it's a small thing.

I know THis has been a very high stressed time in the world but the desk people could of been more welcoming. We have stayed here many times through the years and were very happy with the service. Today is not the same, trying to get your room cleaned was a chore. They will only clean your room twice a week and you have to go to the front desk to ask it to be done. Not phone as they don't answer.. twice We had to ask for our linen and towels to be replaced in the same day hours apart and then it was done with a very unhappy attitude. We are staying here for two weeks. The room was average the beds are good, the curtains are dirty and the blackout curtain has holes in it. This was not in the tower area. All I can say is that it's over priced for what you get. Will we stay here again? Only if they change customer service and improve service. We are executive members.

The best Best Western I've stayed at. The swimming pool, courtyard, location, amenities, staff, room, continental breakfast were all great. Will definitely go back if I stay in Kelowna again. Just a note, if you special requests, make sure you call the front desk and ensure they are aware. The communication between the central reservation call centre and the hotel needs improvement.

Whenever I travel, I choose to stay at a Best Western. the rooms here are very clean and the service was very excellent. The breakfast has lots of variety and there was always hot coffee available in the lobby.

Love staying at the Best Western Plus in Kelowna! The staff are always extremely friendly and always offering to help or answer any questions you may have. The General Manager even made time to come out and say Hello and make sure that our check-in went smoothly as the hotel was very busy, which it did of course. The rooms were great, clean and had all the amenities we needed. I also love the location, close to some great restaurants and a quick drive to the water or downtown. Definitely will be staying here when we come back!

Clean, safe area, nice well maintained hotel. Great breakfast area, great assortment of food. Clean and delicious. Say Hi to Marriama. She cooks all the food and keeps everything clean and fresh. Would definitely visit again.

We travelled from Vancouver and it was our first time visiting kelowna. And it was not easy. But they were very accommodating with our early requested check in time. We enjoyed their breakfast and pool

Multi party stay. Everything went well. Had 2 tower suites with a courtyard room that has a big grassed area for the kids to play games and great access to the pool. Everything was amazing great staff. We always stay at this centrally located property. Thanks again.

Me and my family stayed at the Best Western Plus in Kelowna and it was a terrible experience. The rooms smelled bad, bathroom tap was either too hot or too cold. Was supposed to stay for 3nights but ended up checking out after the first night and moved to a different hotel.

Great Hotel, location and Staff. Breakfast had a mixture of cold and hot foods and Fresh fruit. Pool and hot tub was open and had lots of guests using. BBQ outside for anyone wanting to cook their own food. Tables outside and a nice grass area. e-bike rentals are available. company will deliver and pick up. I used the e-scooter as well.

Stayed 6 night and didn't get any room service. We requested room service twice that did not happen. I feel cheated out of portion of the bill that makes up room service. I had to change my own bed sheets. We found someone's pants in the room at check in. The front staff are good and really trying, this hotel need more people to clean rooms and it would have been a 4/5

The rooms were not the standard of paying $314 plus tax per night. Cleanliness, noisey location, furniture, lighting were below standard, this room was more like a room of $125. We would not come back.

We were there for a quick trip to see the Kangaroo Creek Farm and fruit picking in the surrounding area. The staff were courteous and the rooms were clean and spacious. Located in the heart of the city it us central to everything from food to shopping to most of the attractions. We would 100% recommend a stay at Best Western as it is kid friendly and budget friendly.

The pool was perfect for the hot weather allowing to swim out of the sun but still allowing for relaxing in the sun. Rooms were clean and breakfast was great with lots of options for everyone. Beds were comfortable.

This hotel is a towering facade in Kelowna but when you get in the compound its driveway is so tight and chaotic. The lobby is so disorganized. Hundreds of guests coming in and out but there are only 2 front desk staff. Long lineup to be able to check-in. Posted check-in time is 4:00 pm. You'll be lucky to have your room ready at 4:30 pm. You can hear people complaining at the front desk. There is no concierge staff. If you have disability, you're on your own. Pool is small and overcrowded. Adults drinking beer while watching kids swim. Only one hot tub working and always full. The only saving grace in this hotel is the breakfast. You'll have lots of choices. Scrambled egg with cheese filling is good. Bacon or sausage (interchangeable daily). Hash brown, French toast, various bread, yogurt, cereals and freshly cut mix fruit. Choices of fruit juice and coffee. There are garden rooms in this hotel adjacent to an open grass field by the pool. There are 2 huge BBQ grills which you could use if you would like to grill some steak or chicken. There are a couple of picnic tables in the garden. This hotel is pet friendly, so dog poop is inevitable in the garden.

Terrible check-in. Kept being told room was being worked on, but wouldn't say when it would be ready. Overall grubby and dirty. Entire facility needs a deep clean. Very poorly managed and complete lack of supervision of workers. Pool poorly attended to. One working hot tub was a slimy shade of green. Other than staff wearing masks there was no other evidence of Covid protocols being followed with respect to cleanliness or sanitation. We had stayed here twice before, but the quality has deteriorated to the point we won't stay here again. It is definitely a black mark on the Best Western brand.

Pros: -Great hotel layout, courtyard, patios, and modern rooms -Location fantastic, lots of amenities -The design of the pool linking the lobby and courtyard with massive open-air concept -The breakfast buffet and gym were really nice -Absolutely gorgeous landscaping and grounds -Very quiet rooms -A/C works fantastic despite the record MAJOR heat wave in Kelowna this week Cons: -They were unable to re-hire any housekeeping staff after Covid. The room was absolutely filthy upon check-in (crumbs in bed, trash cans full, dirt and sand all over floor, toilet gross) and the room was not cleaned once over our 5 day visit -Had to take out our own trash and recycling, including whoever had the room before us. We also bought cleaning supplies and cleaned the room ourselves upon check-in -The pool maintenance was poor (cloudy water, green hot tub, one hot tub out of order), there were 2 of 5 days we wouldn't let the kids in -They were unable to give us clean towels, more toilet paper, soap, etc. Fortunately a Super Walmart is nearby and we bought everything (including pillows and cleaning supplies -- not ideal for "vacation") -Check-in took 45 minutes (online check-in was not working, many people complaining at desk, I could tell the desk staff was worn out and fed up-- the management clearly hung them out to dry) -Room was not ready until 6pm with no offer of discount (quoted check-in time is 4pm, will be calling BW Rewards for compensation) It would have been a 5 star rating without the check-in and housekeeping issues. Unfortunately, I don't think we will return here.

From check in to check out, it was a great stay. All staff efficient and friendly always eager to help. Excellent breakfast choices every day. Excellent covid protocols. It was like home away from home.

We had the most wonderful stay at this hotel. The staff were very accommodating and let us check in really early, as we had travelled there on a motorcycle and it was +42 that day. So we needed to get out of the heat and relax by the pool. Loved everything about this hotel, from our room that walked out to a great court yard, where we could sit out during the very warm nights. To the awesome hit breakfast they served.. would stay here again when coming to Kelowna.

Check in service below expectations. Room service not planning well F&B service above average No pool water quality inspection every 3 hours, especially when temperature reach 45 degree Celsius, the inspection interval should shorter

Our stay at BW Kelowna was fantastic. We were impressed of the cleanliness of our room. We booked the Deluxe Courtyard and it was perfect for my 2 yr old daughter to have a space to run around. The breakfast was great too. Will for sure book BW Kelowna now every time we go visit every year.

Good few days in Kelowna. Hotel in good location for different restaurants. Drive into town is less than 10 mins. We travelled with our dog so had a ground floor with a patio, good to be able to sit outside with her during this heat. The pub patio onsite is partially pet friendly and the food we had was very good. Breakfast at hotel is good, something for everyone, hot breakfast, toast, bagels, fruit, yogurts, waffles...if you can't find something you like you are too picky. Grounds of hotel nice with good grassy areas and a couple of picnic tables and bbq's for visitors use. Pool and hot tub nice. Overall a good experience, would we stay again....Yes.

We always stay at Best Western as we travel from coast to coast in Canada. They are consistently excellent and meet or exceed our expectations. They strive to be very eco-friendly and can be commended for their efforts. We hope they continue to lead the way. Staff has always been very friendly and helpful. Great value for reasonable rates.

Thank you to Stephen Dodwell and his team for always going above and beyond to ensure that our stay is perfect. We love your hotel and stay here each time we are in Kelowna. The rooms are quiet, extremely clean and well appointed. Great location with plenty of parking.

Located near, often within walking distance, of all the stores we planned to visit. Hotel staff very professional and friendly, easy check-in/check-out. Considering the limitations with COVID-19, breakfast had a good amount of selections.

Was perfect good accommodation, food, clean confortable and staff, will be back soon, thank you for your service, for sure will be back in any best western around the world, they are always 5 stars! Great

Everything was very good at the hotel. We were there 17 days, working during a transition moving to the Kelowna area. internet was excellent as was the breakfast, despite covid restrictions. Everything was great.

Very nice stay! (With a SUGGESTION though, please). The breakfast was amazing! Lots of options during Covid times upon us and the attendant did a superior job keeping the area tidy and clean! The lobby was lively with music and our check in gal was friendly. The internet was quite good too and we liked our room except the tv but most hotels do not make tv watching easy/enjoyable so no strike against really! I just prefer a guide channel when you are watching a show and many tvs offer this these days. Plus was semi limited on high def too and some sports channels were so dark and you cannot just adjust the brightness! The hot tub is to die for! We enjoyed all to ourselves in the am for an hr BUT come on now...an outside hot tub that closes at 9 pm! Why NOT 10 pm??? I did not even know this and went in right at 9 and got the boot but was a nice enough boot out so all good. Just made ZERO sense to feel like a senior in these senior times and a 9 pm curfew! Especially when we are not rowdy at all and just wanted to enjoy a soak after dinner at 97 Pub which was not up to par! But still a 5 and one of the best hotels Kelowna has to offer!

I give top marks to Kelowna Best Western for the way they have adapted to Covid-19 protocol. Breakfast was delicious, staff were amazing, so friendly and helpful. Would definitely recommend the hotel and the restaurant. Best salmon I have ever had !!!

Our front desk representative was professional and kind. From the moment we walked in to the moment we checked out. The bed was comfortable and the balcony certainly added to our enjoyment of the room.

This place was amazing! Our rooms were clean and everything was in place. The receptionist were all so nice, specially Anjali, she was so sweet and helped a lot. I recommend this hotel to everybody with families and kids.

BW Plus in Kelowna is one of a kind when it comes to ambience, staff kindness, breakfast which never runs out and a great pool and hot tubs. We would go there over and over again. The staff are the most pleasant and kind we have met.

We stayed one night in the tower after having a long day of golf and a few to many drinks, so used up best western points and got a free room. Staff had us checked in with complimentary waters in under 5 minutes, and the rooms were spotless and comfortable. All the staff we encountered were very accommodating, and the morning breakfast was very good considering the limited menu. Every effort was made to make us feel comfortable, and I would recommend this location.

Prior to Covid, we travelled a great deal and now are restricted to essential travel so we wanted to make our stay special. I chose the perfect place to stay while in Kelowna. A short drive to the Hospital which was our reason for being there but also so very close to everything from parks to shopping, to the airport and even walking distance to many preferred restaurants. This is the only place I will stay when in Kelowna in the future as the price was good and the room was perfect. We had our Doggy with us and yet were on the fourth floor with a balcony and a view that was beyond belief. They had a very nice Pub on site and also so very many places for my Doggy to go out for his walks. Safe even when we were out for a late night Doggy walk. Staff were amazing and really cared that our needs were met in every way. Breakfast is included and was very good with a huge variety of hot and cold pre-packaged foods. Very fresh and with the option of eating in a lovely spacious room by the pool or taking it up to your room, it was a great way to start the day. We had a very nice visit o Kelowna mainly because we had a great place to return to at the end of the day.

Enjoyed our stay, place was clean and they had nice rooms. Good location, close many restaurants and shops. Staff was friendly and helpful. Overall good stay, will stay here again when we return to Kelowna.

They had a huge selection for breakfast my kids sure enjoyed and they have a good size pool and the rooms were clean and comfortable beds definitely recommend! The location was perfect. Easy access to Walmart and the mall and nice views.

Kelowna Best Western Plus is a nice hotel. We stayed for a few days, the room was very clean. it is what we expected. Good location, close to Costco, Walmart. The court yard is well maintained. People can BBQ or picnic in there.

We are disabled and had our dog with us. Our stay was perfect. Loved the ground floor patio and outside access for our dog. Also the room size was good to because our 4 mth puppy could play inside freely.

I stayed at the BW Kelowna. Amazing staff and managers. Extremely helpful, A well run hotel. Very clean and accommodating for all my needs. Superb service. (at all Best Western) I highly recommend for a great stay. Quiet,clean and outstanding.

Overall very satisfied and they offered good quality of service. This is the third time using the same Best Western Plus located at Kelowna BC. It appears that they have upgraded their Grab-and-Go breakfast menus. This time, I was able to find French toast and other typical breakfast menus (despite the fact that we are under COVID-19 situation). Thank you for your service.

Way over prized. Does not feel like your regular Best Western and we have stayed in allot of them. Asked for wine glasses and they were filthy. I believe that there are to many residences in that hotel, not just tourist's.

This had always been my goto place in Kelowna for many years and I continue to hold diamond select status. I arrived at 3.20 for check in and was told my room wasn't ready. I was also told checkin was 4pm in a flippant way. I asked if another room was available and was told I had been assigned this one and there was nothing else available. Then I was asked what my essential worker designation was as I had received a lower booking rate. Just seemed to be more attitude. I proceeded to sit in the chairs in front of the desk till 4pm at which point I went back to the desk and asked the same person if my room was now ready. Was told no and they would send someone to check. Someone came back at 4.10 and said it was ready. This could have been done 40 minutes earlier. Just a poor service attitude from the front desk person. No apology from the desk person but from the person who checked on the room.

Whenever I come to Kelowna, I always enjoy my stay at the Best Western. I like the location, close to restaurants, easy to get downtown if needed, rooms are always clean and staff are beyond exceptional and professional! Thanks again!

The hotel and room was clean. The room had used furniture that could be upgraded but the bed was comfortable and clean. Good coffee and a bar fridge for our convenience. The 97 Pub next door was for handy and close for drinks and a great food.

Passing through on my way to Kamloops and stopped in beautiful Kelowna. Hotel appeared clean but could work on more detail. Staff ok could have been more welcoming but it was busy. Some areas outside not tidy and a little noise around our room.

I was shocked by the attitude of the receptionist. I was never treated like this in other best western locations. As a diamond select member I always had the best customer service but not this time. Starts from checking in where I had made a special request which was ignored totally and the receptionist did not give me any chance to explain my point. I had ti request cleaning my room 3 times because the floor was slippery until they send them finally. They ruined my vacation totally.

Best Western Plus Kelowna Hotel & Suites 2402 Hwy 97 N, Kelowna, BC V1X 4J1 Don't get me wrong. The hotel staff did provide industry standard hospitality in respect to it's ranking in the travel sector. My review is about their lack of willingness to provide customer service simply because I booked the hotel room through a third party, Expedia Travel. Nowadays people use Hotel.ca,TripAdvisor or other websites to book their travel or vacation and that should not have became an excuse for the hotel not to provide the industry-standard service to the customer as they are contracted to render. I complained to the manager, Prisha Chavan, regarding the unbearable noise from the floor joists and the ceiling structure as a whole and all she responded was that there's nothing she can do since it's a third party booking and that the only thing she can do for us is to make the" reservation process seamless" on our next visit; like we are going back ever again! Travellers be aware, avoid room #128 on the ground floor facing the center courtyard because you might be crushed in your sleep as the ceiling come crashing down if you can sleep at all in this room!

We stayed in this BW property in the second half of July, so Covid-19 measures were fully in place. We arrived later in the evening, after 9pm, but check-in was quick. Since the bestwestern.com website clearly states that Elite members are provided with Complimentary Water and Points upon Arrival, I have asked if (as a Platinum member) I could get some complimentary water. The check-in agent replied (not very friendly) that I already got the bonus points and that is all they give and that not all Best Western properties provide complimentary water to Elite members. The luggage carts were available for guests to use. We checked in and while my wife was unpacking, I was still running back and forth to our car to collect some small items. Meanwhile our 8-year old daughter found a piece of condom wrapper by the queen size bed edge. We were quite disgusted by it, so I took the piece to the front desk. I started explaining the situation to one of the receptionists. Once she heard the words “condom wrapper” she started waving her arms and mumbled something saying that I need to talk to her colleague, since she is the supervisor in charge and started to walk to the backroom. I did not understand why I have to start explaining the situation from the beginning to another person, but the supervisor lady just arrived, so I told her. I explained that such discovery is absolutely unacceptable anytime, but in the midst of Pandemic it makes me wonder how well the rooms are sanitized before the new guest's arrival. She apologized and asked me how could she make it right. I told her that I have no idea and she offered if we wanted to switch rooms. It was past 10pm already. I declined since there was no guarantee that the other room would be any cleaner. She kept the piece of wrapping and I expected her to bring this up with the housekeeping. I was naive thinking that perhaps with 4 nights stay, the management would get in touch with us and at least apologize again. But there was no such an attempt made. The 1-bedroom came with kitchenette with good size fridge, 2 burner stove (no oven), microwave, toaster, hot water kettle, pods coffee maker and kitchen sink. What was noticeably missing were any glasses or ceramic cups in the room. Instead of cups there were paper cups covered in plastic. I assume the idea was that we would make tea and coffee into those paper cups. The next day we went to a dollar store and purchased proper mug for each of us. The room layout was good, except the fact that the living area where our daughter slept was noisy. It shares the wall with the hallway and other guests would not refrain from speaking in the hallway even after midnight. The courtyard is nice, great for kids and families to play in. Pool maximum depth is 1 meter and you need to make a reservation for 1-hour use. Toilet must be the smallest toilet that would still pass for an adult size. The toilet seat was detached from the bowl when we checked in. I was able to re- attach it, so we could use it during our stay. Breakfast was acceptable given the circumstances. The selection was identical every day: coffee/tea, yogurt-plain, peach, vanilla or blueberry, boiled eggs, bar (1 flavor), muffin (chocolate, banana, blueberry) – made in USA, wrapped in plastic, and instant porridge. Internet worked very well throughout our stay. I am glad others had a nice experience at this property, we did not. I would not recommend staying here to anyone. I would recommend improving the room cleaning procedures, so the hotel housekeeping team would be cleaning the rooms at least according to pre-Covid standards.

Great location and very nice hotel and staff. The hotel staff handled the COVID-19 situations very well. I really liked our allergy free room for being neat and the only thing I like to ask to be more clean is the floor.

The staff at Best Western Plus are amazing to deal with when organizing a conference. Quick detailed responses and they make the extra effort to make things easy for you. The view from the conference room is beautiful. Highly Recommend!

Great Stay in Kelowna for 10 days. Hotel location is great. Easy access to everything i wanted. Room was quiet, AC worked great as it was 30plus degrees everyday. No issues with Internet. Breakfast was handled very well. Lunch bags for people to grab their food and sit outside, or with the tables that were 2 meters apart or go back to your room. Staff were very pleasant and very helpful. One staff at breakfast was so pleasant. She always smiled, talked to everyone. Just a happy person.

Called booked online for 3 days came in and couldn't find reservations only allowed us to stay for one night Talked to the man at the front desk he started yelling at us for no reason will never stay here again bunch of bull

The hotel worked great for our one night in Kelowna. It was central to the places we were going. The courtyard lawn was a great spot to sit in the morning. Covid protocols were well adhered to by staff (wish more guests were wearing masks!) We'll be back!

Very comfortable beds and pillows. The hotel has a nice inner courtyard with picnic tables and seating areas. This is also where the pool and hot tub are. Limited capacity of 10 people in the pool now due to Covid .

So, for your information, this hotel is a big one. Reception, lobby, pool and breakfast area are located in the tower. The tower is surrounded by a two-storey building. I booked this hotel many, many times. Most of the time I stayed in the tower, as the rooms are nicer and you have a nice view. When the tower was totally booked, I always asked for a top floor room in the low-rise building. Here, the rooms are so-so, but not bad. This time was bad! The only room available was a first level room, very close to the North entrance, nosy like hell. Till 4 am, people were coming an going on the hallway, with pets and kids, yelling or crying. On the top of this, the mattress was very old an soft and with both edges collapsed and the air condition unit was noisy. But the worst thing was when I came. I was waiting a lot at the front desk to check in to my already online booked room, got the keys and found that my room was not prepared yet from the previous guests. I was shocked! Went back to the reception to let the receptionist know what I found. She obliviously apologized telling me that the room will be ready in 30 minutes and she will call me to let me know (they gave me 10,000 rewards points to sweet my pain). So, I left the hotel for shopping. Guess what, nobody called me! After couple of hours I came back to my room, didn't bother to check first with the front desk. The room was half cleaned, with no ironed bed covers, dirty balcony and super-dusty balcony table and chairs. I'm truly hoping it was a one time bizarre incident because I always enjoyed my stays at this hotel. I will come back, but if is happening again, I will skip booking here. Anyway, there are another couple of Best Western hotels in that very close area.

I appreciated the cleanliness and professionalism of the staff at this hotel. It was a bit expensive, but the service was excellent. It was comfortable and pleasant. I will definitely go again to Best Western Plus.

Beautiful property, perfect location, upgraded room as a Gold member was very appreciated. Morning staff are engaging and kind. General Manager went above and beyond, was very professional. Looking forward to coming back.

Check-in and out was very friendly and professional. Though the hotel is right beside the main highway, it was very quiet in our room, and even on the balcony, which overlooked the courtyard, and had a view of the surrounding hills, We sat to enjoy a glass of wine and a game of cards, and then cheese and pate prepared in the kitchenette. Bed was very comfy. A very pleasant evening and stay.

Welcoming staff, Excellent service, Rooms were spacious & clean, well equiped with a makeup mirror, refrigerator, the grounds are lovely & pet friendly. Gold standard in green leadership, they offered modified breakfast bags with the COVID

Allot of changes given the covid safety requirements. No housekeeping which was actually good so you knew that anything you'd wiped down yourself hadn't been touched. Loved the available coffee from the front desk as well as the grab bag breakfast offering. Great service from all the staff. Excellent experience.

We visited during the phase 2 of covid restrictions in BC. The hotel had taken all precautions to keep us and their staff safe and we appreciated this very much. This included no room service and a limited breakfast, no pool or shared eating area. This was all very ok of course.

Excellent stay. Clean and quiet rooms. Balcony is a nice bonus for those who smoke. Staff were all very friendly. With the new covid rules they do not clean your room which was fine for us. Anything we needed front desk would supply. Will definitely book here again!

We stayed here for a night over the weekend and thoroughly enjoyed our stay. We had a room in the tower, and it was very clean and spacious. The service from the front desk was excellent despite the ongoing pandemic, and the hotel was quiet and clean. The location is absolutely perfect with a lot of restaurants within walking distance to pick up from, and is not far from anything else you could think of doing in Kelowna.

There is a lot to like about the hotel. We would like to give thanks to the dining room staff for their efforts in stocking all breakfast items and prompt cleaning when there are a lot of guests. We want to give a special thanks to Helen for taking that extra effort in making us feel welcomed and appreciated. Robert & Glen

We enjoyed our stay. The kids loved the pool, but the hot tub did not look very clean. The breakfast was plentiful, but lower quality. Good value for the money and the staff were very accommodating to our group.

I normally stay elsewhere when I am in Kelowna, , but I saw the ad advertising stay two nights, get the third night free, So, I thought what the heck I will try this place. Well, I was Very happy i did. Staff was very friendly and accommodating on check-in, there was lots of room for my big truck, And as a walk in they had a room for me. This is not a new hotel, but is very well appointed, the rooms are clean and very nice, and there is a restaurant/pub, on the premises. The best, was yet to come. The breakfast that is included with your room, was one of the best I've had in a long long time. Waffles, scrambled eggs, bacon, sausages, sliced fruit, cereal, very good coffee, and a lot of other stuff. Darla and Clint are responsible for the breakfast in the morning. They have done a very very good job of doing this. Everything was hot, very clean, and the food was very very good. This is one hotel, that I will stay at a game whenever I am in Kelowna now.

I have reviewed this place before but I figure if they are consistant with their service, they deserve another review! We often stop here as we fly out to other destinations and they are really good about letting us leave our vehicle in the lot in off seasons. The taxi service from the lobby is quick and easy to obtain. The Pub in the hotel serves great food and can deliver to the room for a fee. When we were making our way to the room we noticed that there was several young hockey players in the hall way and feeling a little rambunctious! The sound proofing in the room saved us that night. Gotta like that!

Mary was exceptionally helpful at front desk answering questions and looking up rewards program for me Discovered I was still listed by 10 year old email and let me know how to get it updated. Highly recommend

As a seasoned traveler for business and a regular at this BW location, i was extremely disappointed in the lack of honesty with some of the staff as they notified me that they could not satisfy my room request. My colleague was then given an already occupied room and then after reporting the issue to the same check in agent she then placed him in a tower room. during another stay the similar situation occurred as it relates to the room request and was then given a room with lights not working and then was told they would not be able to repair until the next day.

Always stay here when traveling for business. Very friendly and accommodating staff. Love their waffles!! And the most comfortable beds, always have a good night's sleep and the rooms are always clean, pet friendly rooms are fabulous too!!

Very much enjoyed the complimentary breakfast served by Helen and Grant. Great service and good food. Nice selection including both hot and cold options. Waffle machine made nice waffles. Large eating area overlooking the pool.

Very good service, friendly and clean. Highly recommend. Easy access to parking and close to shopping centres. Very nice rooms, spacious, comfortable. Would highly recommend. Very reasonably priced. No concerns with any part of stay.

My husband and I both were recovering from the flu and had to revise our previous plans so we decided to go closer to home to Kelowna and spend our weekend together in the Best Western Plus Wine Country Hotel. We totally enjoyed our 3 day stay. Excellent staff and room. Quiet clean and convenient to venture out and about. The pool area is adult only from 9 to 11pm...also a nice perk. The breakfast room is cared for by a wonderful woman who diligently kept things full, fresh and clean. Absolutely going to do it again.

This was a great experience.All the staff welcomed us. We were also welcomed right away by the front desk. There was no waiting time for our room. The room was very clean and tidy.The rooms were made up everyday if you liked. The hotel is in a good location. Good for shopping. The parking lot for the hotel is easy to get in and out of. A complementary breakfast is offered. There was a very good food variety for breakfast. The breakfast staff was very welcoming and helpful as well.There was no wait when we checked out.We will come again. I would recommend this hotel.

The breakfast stuff is very friendly and kept the table very clean. I wish we have more variety in the breakfast menu, especially the hot food. But over all, we enjoyed the stay very much. Best location! We love Best Western Hotel.

I met a lady who works at the Best Western this morning. Her name is Helen. She lit up the room as she cleared tables and greeted each guest with a huge authentic smile. If the manager is smart they will put Helen in a position where she interacts with everyone of the guests. She is a person who makes you appreciate life just by being in her presence.

This was our 6th stay in the past year. We took advantage of the parking and shuttle to and from the airport. The rooms are clean and comfortable and the breakfast is pretty good. However checkin was inadequate 5 of the 6 nights. Five of the challenges were that they simply could not find our reservations (even though we had email confirmations). Very frustrating. This last time they had given our room to somebody else who had actually signed for the room under our name. They actually made us feel like we were lying that it was us that signed! After conversation with front desk and manager on duty eventually a different room was given to us. As well the desk clerk offered a discount to make up the inconvenience. After arriving home and checking credit card statements we found that we were charged for both the original rate and the discount rate. Could this have been for the other room? After phoning the hotel to resolve this problem the result was even more unsatisfactory. The desk clerk recognized that both the charges were made to the credit card and indicated that she had resolved the issue but proceeded to quote a balance greater than the original charge. When we responded with the discounted price we were promised she said she would take it up with the manager. Still waiting....final straw...we will be taking our business elsewhere.

The Best Western Plus Hotel in Kelowna is a good Airport stop over hotel. Complimentary shuttle service starts at 6:30 a.m. and the last return is 11;30 p.m., and you must make reservations in advance. Along with this service you can leave your vehicle for one week free parking. The lady checking us in seemed to have an attitude problem, but the one on our late night return was very helpful and friendly. The room was clean and the bed and pillows cozy and comfortable.

The hotel is not bad. My room light for Do Not Disturb wasn't working correctly. It stayed on. Room didn't get cleaned. I understand and that happens. The way the staff dealt with it was horrible. Very condescending and unhelpful. My room didn't get cleaned and with a smirk was told because my DND light was stuck on. Said I would break it with a hammer if that would make somebody clean my room Worst experience I've ever had dealing with staff.

Stayed just one night with the family, the process of check in was quite smooth and the staff very friendly. Being in the middle of winter the kids really enjoyed spending time in the hot tubs, despite that they are right outdoors. Breakfast was quite good but you have to be on time. Loved the waffle making self service.

Decent hotel, great location just off of the highway. Our room in the back part of the hotel was slightly musty smelling and looked a little dated, but was very clean. The swimming pool area is set beside the lobby and breakfast area, so feels a little fishbowl like. Staff were all extremely friendly and the breakfast area was quite well stocked with all of the normal buffet items and a lovely woman named Helen was bustling about making sure every thing was clean and full and stopped to chat with my son and I to make sure we had everything we needed. A comfortable place to stop on the way through, probably not a place I'd stay for an extended trip though.

I stay here for work, and the beds are comfortable as heck, the rooms with a balcony are a nice touch, and the breakfast is incredible! Helen is the sweetest, and will make sure you have everything you need to be full and ready for your day.

When we arrived, they did NOT have the room we had reserved - king bed, courtyard view. Wanted to put us in a ground floor looking at the parking lot. We made clear that we were not going to accept that, We had to get the manager as the desk clerk was not going to budge. We are Best Western members as well as AARP and BCAA, and stay almost exclusively at Best Westerns. They finally did find us a very nice large room with the courtyard view. I think they did this by taking someone else's reservation. The room smelled of smoke because smoking is allowed on the balconies. The sliding door was difficult to open. We were in the two-story section. I cannot do stairs due to a mobility issue. There is an elevator if you can call it that. It is very slow and a little scary. The only really positive thing I can say about this hotel is that the breakfast was very good and lots of seating available. This is a very busy place and hard to get attention from the front desk at times,

Hockey teams yelling and running up and down the hallways..playing hockey for hours. Two nights in a row. Even with calls to complain it continued. Who let's over 40 kids run all over the place unattended. Several guests complained. Paper this doors...can hear EVERYTHING.

Our reservation was booked for more rooms than booked for. The credit card to be charged and set up they could not use. When the room was booked it was confirmed that the card could be charged. Room was frigid upon arrival. Secondary mirror in the bathroom was covered in make up and hair spray. Front desk/room service was not accomodating when we requested cutlery sent up with our dinner. We were told to walk down to the front desk to retrieve ourselves. Internet was spotty at times in the room throughout the day. Lunch buffet had tips jars all over the place. I get that they keep the food and going and clean tables, but we also pay for this service. Parking lots were full of snow. Walking across the court yard to get to the breakfast and the conference rooms, paths were not kept on with shovelling.

Competent staff, and hot coffee/tea available upon arriving on bone chilling afternoon. Great pub food directly across from the lobby. Staff also provided a box breakfast as we were taking the early shuttle (free) to the airport

Staying the night for appointment in Kelowna. Room is very nice, separate bedroom and living area. Very clean. On arrival the desk clerk could see that my husband was having difficulty walking. We were given a room on the opposite end of the hotel. We had to walk through the lobby, walk outside down a snowy path, then down another hallway. The room was at the end of the hall after that. It was the furthest room from the front desk. We found out later that we could have parked at the back of the hotel and it would have been far easier to unload bags and get to our room. We were not offered any assistance to help us get to our room with our bags. A properly trained desk clerk would have disclosed how far it was to our room and suggested that we park on the opposite end of the hotel and offered assistance. I would stay here again as the room was comfortable and clean, however I would insist that we were given a room in the main hotel.

Flew in late to Kelowna and overnighted at the Best Western prior to heading to the Silver Star Ski Resort the next day. We had stayed here on a previous trip and were happy with our stay so we decided to stay again. As before, the rooms were well appointed and clean. The included buffet breakfast the next morning was very good. There is plenty of parking at the hotel and a number of good restaurants within easy walking distance.

The hotel is clean and fresh. I found the staff is friendly. The advance notice check in via email was very quick and efficient. The pool is nice warm and inviting. The cleaning staff were quick and polite. I would stay here again.

We were on assignment in Kelowna BC for two weeks and the staff at the Best Western Plus Kelowna took care of our group, from making sure everyone heading out early had their breakfast take out box and the rest enjoyed their breakfast at the hotel. Staff were always pleasant and engaging, definitely coming back again!

Very friendly and helpful staff. We stay at this hotel often enough, Holly, Darla and Grant have become friends. The breakfast buffet is amazing as the people who run it. The rooms and location of the hotel is also superb.

We travel to kelowna to see family and holiday 2-3 times a year for the past 23years. This is our go to hotel. It's consistent friendly go out of their way staff and good rooms. We have tried many different ones including the other best westerns this is our favorite

A comfortable room with breakfast available. The fitness centre and the pool are nice additions. The air conditioning/heating is very loud and possibly needs cleaning. The fridge was too cold. The control to turn it up was not clearly visible

Just wanted to give a shout out to Darla, Holly, Grant and the rest of the kitchen staff here. Always smiling, offering help and just a pleasure to talk with! Almost walked out of the hotel with the size sticker still stuck to my pants but they stopped me from a possible embarrassing situation, Thanks!

All was clean and the staff was great The staff at Breakfast were very helpful. Darla, Grant & Holly...my husband Rob thanks you all so much for all the help. We found the beds comfortable and the rooms clean.

Darla and Holly were fantastic hostesses for our breakfast, Extremely friendly and courteous! Extremely helpful in getting us organized for breakfast!, The breakfast area was very clean and bright! Dishes were whisked away as soon as we were done!

Thank you to Grant & Helen for a lovely continental breakfast! Helen was such a friendly person with a big smile for everyone! We would definitely stay there again! The room was very nice and quiet and the only thing negative thing we can say about it was we were having trouble keeping the temperature regulated....it kept going back up to 72 degrees which was a little warm for sleeping.

Had a good experience staying at the hotel. Staffs are all nice and knowledgeable. Had a good complimentary breakfast. all of their foods are fresh and hot. Darla and helen are such a wonderful worker! Will definitely stay here again!

Enjoyed our recent midweek stay at the Kelowna Best Western Plus which included the complimentary hot buffet breakfast the Plus brand always offers. Arrived on a Wednesday night and enjoyed really well priced chicken wings ($6 a lb.) served with celery and carrot sticks in the 97 Street Pub. The server was exceptional- super efficient, friendly and very conversational but never intruding. The pub is a casual atmosphere with a pool table, foosball table and several screens for sports fans. Great happy hour prices and drink specials. Also enjoyed the outdoor hot tubs (2). We stayed in the older court-yard side which would be great in the summer and it was so quiet we slept like babies. Oh and the beds are super comfortable as are the multiple pillows. It was a little nippy going outside to get to the main lobby of the hotel..but complimentary robes were supplied which came in handy when it came to accessing the outdoor hot tubs. They have an indoor salt water pool but we did not get a chance to use. Super welcoming friendly staff and everyone wished us a Merry Christmas which was a nice touch with the wonderful festive decorations throughout the hotel. Rooms were very clean, spacious with mini fridge and Keurig coffee machines. Pub, restaurant, lounge on site...but other options all within a short walk including lots of shopping and retail. Great location!

Haven't been to the hotel since mid spring, so it was very nice to see familiar faces at the front desk☺. Shawna as always is very efficient and pleasant. And Mary is always a delight to see in the morning . Great job ladies.Food selection is great for the free breakfast. As always beds are so comfy.

Stayed at Kelownas Best Western Plus. Rooms very quiet and clean. Bathrooms clean and nice thick towels. Excellent breakfast included. Very enjoyable. Heated indoor pool. Lots of convenient parking good place to stay.

So grateful for the amazing hospitality extended by staff, most especially the breakfast crew who makes sure to serve the best breakfast buffet with superb selection for one and all. Thank you Darla, Grant and Holly for starting our day right each morning.

Been staying here for the last 4 years. The free breakfast has anything you could want, Grant and Helen do a wonderful job! So do the rest of the staff! We always stay here at the beginning and end of our vacations when flying out of Kelowna. Enjoy the pub, as well.

Totally enjoyed our stay at this hotel. The staff were so friendly and accommodating. Special shout out to Sales Manager Dee and the sweet people in the breakfast room Grant and Helen. Well done everyone! We had a fun night !

We have a young family, who unfortunately had to stay in a hotel for over a month as our home had flooded. This was exceptionally hard on us but the staff at the hotel made the burden so much easier. People like Darla, Holly, and Grant made our stay enjoyable! This hotel has a great hot breakfast and the staff would greet us and our young baby every morning in the lounge. This brought a bit of cheer into our unfortunate circumstances. We highly recommend this hotel and the suites, in particular, are quite nice.

We had a fantastic stay. I usually don't get too excited about hotels but this hotel was really nice. The rooms were large, the outside courtyard was really nice, yes even in the winter, and the pool was easy to get to and enclosed in glass all the way around. Staff was polite and friendly. Grant and Darla ran the breakfast buffet, the food was terrific, and lots of it. Well worth the stay!

The hotel is in a great location close to shopping and the amenities are attractive. Outdoor hot tubs and saltwater pool are relaxing after a long day. New menu in the pub offers great food and the service is exceptional. Staff are very helpful and knowledgeable of what the city has to offer for entertainment. Great place to stay

The front desk staff were the rudest hotel staff I've encountered. We had lots of luggage, but when I asked for a cart, she said “I don't know where they are, it'll probably take a while to locate one” (but didn't offer to actually find one). This was after she basically ignored me for 10 minutes before checking me in, acting like it was an inconvenience to her, even though no one was around and it was quite silent (it was a Sunday night). Not a smile or slight friendliness. We had a dog with us and had to drag the kennel and our luggage to the other end of the hotel. However, the kitchen staff (Holly and Darla) were the friendliest and helpful people we encountered there.

Always my kelowna goto place. Friendly staff who treat me well. Love the tower rooms. Easy access and lots of parking. Several restaurants nearby in case you want to walk. Upscale included breakfast. Good fitness area. A great place.

Great service, Great amenities. Be warned, room service from 97th street pub was terrible. May be best to dine in the pub as our food was so cold. Not only were the nachos cold, all the toppings were just a pile in the middle. Since they were cold the cheese was just a hard brick on the top. The pool was nice and it looks like it opens up to the outside during summer months. Breakfast buffet was well done, a few options for vegan/vegetarian. Hashbrowns, toast, bagels, fruit. The eggs unfortunately all contained dairy. A big selection for the meat eaters though.

Very happy with my experience. There was a mix up on the room I had reserved, and the staff fixed the problem right away. The options for breakfast were great and many. Would highly recommend and I will be back for sure!

Excellent location and friendly staff. Enjoyed our stay and look forward to a longer get away soon. Breakfast was excellent and the pool and hot tubs just added to the experience. Having a Spa for massages was just an added bonus to a great time.

Check in was very easy. Staff is courteous and efficient. The room was a good size including a walk-in closet, extra area with sink, and very comfortable beds with pillow menu. The breakfast had several choices suitable for everyone. There are close by restaurants, shopping and a wine/liquor store. The only complaint was trying to find certain stations on the television.

Had another great stay in the Kelowna Best Western. When we arrived we were greeted right away, checked in and went to our room. The rooms are clean and the beds are very comfortable. In the morning we ate our complimentary breakfast which has a great variety of tasty foods and then checked out.

My room had a Jacuzzi and a fireplace, it was like being at home. The bar/ restaurant was good the service was good, lots of sports on the tv's the pool table was in good condition, easy parking, electrical outlets. Lots and Lots of shopping close by. People in Kelowna tend to run red lights beware. Went to two excellent restaurant's outside of the hotel complex. One was Joey's next to Costco, one was along the water on waters street, Cactus Club, very nice.

Stayed here for a hockey tournament. Great space, service and rooms. Would be ideal in summer with courtyard facing rooms. Kids had fun and parents could gather in atrium without disrupting other guests

My husband, myself and our new puppy recently stay at this Best Western Hotel. Being our first excursion with our dog we were quite nervous about the facilities. We definitely need not have worried ! We were given a ground floor suite with patio access to a lovely garden ! The room itself was very large with a lovely bathroom and extremely comfy beds. Our dog felt immediately at home, as did we ! We walked the extensive garden several times. The dining room was superb, lots of room and the breakfast selection was excellent. We found all of the staff to be most welcoming and helpful with directions as we were new to town. Upon departure we had the pleasure of meeting Manager Prish Chevan who confirmed our thoughts about the welcome we had received. Our stay was far too short and we will definitely be back and also recommend this hotel to all of our friends. I must add that this hotel is very convenient to visit UBC.O which is where our granddaughter is currently attending.

We came to Kelowna this weekend as I have an exam to write on Monday and, sequestering myself in a hotel room to study seemed like a great idea. In order to study, I need to have consistent internet access - wired preferably as I find hotel wifi can be a bit spotty no matter where I stay. Before leaving Kamloops, I wanted to make sure the room we booked had wired access - I knew it was available at the hotel, but wasn't sure if I needed to bring an Ethernet cord or if I had a wired terminal in the room we had. I called the hotel and spoke with Ryan at the front desk. He told me that not all rooms had working terminals and offered to go check our room for me and call me back. I have stayed in many hotels and it is rare to find this level of service. In less than an hour he had called me back. He took a laptop up to our room and checked whether or not we had internet and an Ethernet cord in the room. He upgraded us to a better room for both nights at no extra charge and he confirmed the new room had working, wired internet access, with the Ethernet cord being provided by the hotel. When we arrived, it was Ryan that checked us in. Turns out he is the assistant front desk manager, and in my opinion, the hotel has an exemplary staff member and manager in their employ. I would recommend this hotel for the service alone, never mind the updated room with a lovely view and the complementary breakfast buffet that is included.

I was a little worried about the hotel being on the highway, but the rooms are completely soundproof. Rooms are very clean and fresh. Patios are very private and outdoor area is beautiful. Breakfast offers a good variety of something for everyone.

Okay I get it that I am sensitive to scents. BUT I stay in probably 50 different hotels a year and I can say this is my first experience with the laundry detergent used for the sheets/towels being SO STRONG. Waking into the room is like walking into a box of Tide detergent. Perhaps some people find this pleasant but for me and anyone else sensitive, it is over the top. Ended up sleeping on the couch with a coat over me (covering my face) to avoid the bedding. Would have checked out and went elsewhere if we weren't all staying here as a part of a tour preplanned well in advance. Read some other reviews that were negative about the front desk staff. While we didn't check in ourselves as our management does that I did have to talk to the front desk staff to ask about the coin operated laundry. They acted like it was an imposition to even speak to me. There was no one else at the front desk so it wasn't that they were swamped. But I certainly felt asking them simply where it was and what kind of change I would need was a bother. Room service was good and fast.

Here for hockey tournament, otherwise never stay at BW. Room was better than expected, including bedding, media and quality of furnishings. Breakfast and service were also better than expected. On par with other brands like Residence Inn or Hilton Garden Inn which was a pleasant surprise. Also, thanks to Ryan who went out of his way to make my check in experience top notch.

Don't stay here on long weekends unless you enjoy teenagers running in the hallways yelling until 10:45 every night. Room wasn't clean, hair in shower, foreign red blob on room wall. Noise transfer from the hallway into the room is terrible, if you're a light sleeper I suggest earplugs. Shell on hard boiled eggs for breakfast...yum.

Really nice hotel that is close to everything. Great worrk out facility, pool and hot tubs. Nice Tower rooms with jet tubs. Really nicely maintained courtyard. Staff are good. Breakfast needs work but it is a buffet.

We stayed in the tower just to get away from the kids for a night. The pool area was quite dark compared to the pictures on the website although we did check in early so I am not sure if they leave the lights off until the 4pm check in time. The tower was not as clean as I expected but the room was quite nice. The tower rack was coming out of the wall so we mentioned it at the front so we were not charged for the damage. We were on the top floor and the only window coverings were slatted blinds but all of the commercials lights around the hotel ware on all night so we found it hard to sleep. Tip: don't get a west facing room in the tower. Overall the place was decent for the price of the rooms. Would probably try another hotel next time.

Stayed for couple of nights. Really nice rooms and a great property. Breakfast was very good. Facilities really nice. Didn't use the pool this time but for sure next time. Two hot tubs are nice. Nice grounds with grass trees plants. Will be back again

The rooms are comfortable and clean. Beds are very comfortable. Breakfast is good, although some of the meat products for breakfast are of poor quality. Staff are generally good. The room has coffee and tea making facilities but unlike other hotels I have visited, no milk or cream was provided in the rooms, although there is an empty fridge. Staff were quite offhand when we requested milk and suggested that we visited the local supermarket. The hotel is about 10-15 minutes drive from the City Centre. Parking is good.

We only stayed one night but the rooms were good and the facilities equally as good and excellent service from all the staff. The attached sports bar we thought would be a little to busy but it was great once they found us a table in this very busy establishment. We dined like locals with one variety of burger or another with fries and beer whilst watching several live sports on the multiple screens, we had a good time and enjoyed the food and atmosphere.

the hotel is very clean they also have a shuttle service to the airport and pick up. Our flight left to early for the breakfast but one of the staff (her name is Dee) put together a breakfast care package for us, we found all the staff very thoughtful and helpful.

I wasn't sure how this hotel is rated #5 on Tripadvisor, until I noticed that a lot of the '5 star' ratings were made by 'single contribution' travellers (with no noted city of residence) who had attended an event in September. As a traveller from out of town, with 60 contributions, I found this hotel to be very average, if that. Definitely not worthy of the 5th highest rating of hotels in Kelowna. The room and furniture was dated, lighting in the room poor, customer service at the front desk nothing out of the ordinary. Upon check-in, our room was missing the switcher for the television. The breakfast was good and we did have a quiet night's sleep. We stayed only one night, opting to switch hotels for the remaining three nights of our stay - which turned out to be an excellent decision.

We checked in, dirty ash tray on the patio. Okay fine. Then the guys in the room were smoking on their patio with their patio door open which resulted in smoke entering our room thru the vents. Went to the front desk and asked to be moved to a non smoking part and he said that he couldn't guarantee it as smoking is permitted on patios. Okay it's 2019 and a Best Western Plus couldn't guarantee a smoke free environment?! Wow really gave me a bad taste for the name which I usually equated with quality. Promptly left and checked in to the Fairfield Marriott. Breathe easy yay!

The check out staff are as important to the customer as the check in staff. Polite and courteous should be the order of the day. This experience fell far short of that expectation. I would never recommend this hotel to anybody!

I love staying at this hotel. It's clean and green. From electric vehicle chargers to giving you extra reward points to hang up your towels on multiple night stays. Breakfast room and breakfast are very good.