Best Western Hotel Pacific Inn,  Vernon

4.0/5  - basé sur 254 notations.
4790 34 Street, V1T 5Y9, Vernon, Canada - Ver el mapa
+1 250 558 1800 +1 250 558 1825

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    Recepción 24 horas 24
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Disfrute de un cómodo acceso al corazón del valle de Okanagan durante su estancia en este moderno Vernon, Columbia Británica. El Best Western Pacific Inn le ofrece el espacio de alojamiento idóneo para una escapada de fin de semana de última hora, viajes de negocios o para disfrutar de estancias de larga duración. Nuestro hotel presta sus servicios a las familias, grupos y viajeros individuales con una gran variedad de servicios e instalaciones que le harán sentir como en casa durante su estancia y entre las que se incluyen esquí, golf o recorridos vinícolas. Relájese en una de nuestras impolutas, modernas y elegantes habitaciones diseñadas con encimeras de granito y equipadas con camas con colchones Serta Premium. Este hotel ofrece neveras de tamaño estándar y microondas, pero todas nuestras habitaciones estándar cuentan con una mininevera. Nuestras suites con cocina completa están equipadas con ollas, sartenes, platos y otros utensilios de cocina para que pueda preparar sus propios platos en la comodidad de su suite. Disfrute de una comida en nuestro restaurante y de bebidas con amigos y compañeros de trabajo en nuestro salón de cócteles. Nuestro hotel le ofrece la mayor comodidad a la hora de mantener su rutina de ejercicios con un gimnasio abierto de 7:00 a 22:00 horas y equipado con máquinas de levantamiento de pesas, cintas de andar, bicicleta estática, máquina elíptica y gimnasio universal. Disfrute servicios para estancias prolongadas si tiene previsto realizar un viaje de larga duración a esta zona. Nuestro hotel ofrece servicios de lavandería de 6:00 a 22:00 horas. También ofrecemos un centro de negocios para que pueda realizar todo tipo de actividades durante su viaje. Nuestro cordial personal de recepción está a su entera disposiciónlas 24 horas del día para que pueda sacar el máximo partido a su estancia y también se encargará de coordinar su servicio de transporte o sus salas de reuniones reservas si fuera necesario. Realice su reserva hoy mismo en www. bestwestern. com o llame a nuestro número gratuito de atención al cliente en el 1-855-758-1800.

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NOTA EMITIDA CONSULTAR LA OPINIONES PARA NOTAS RESUMEN
Excelente
 
106
Muy bueno
 
105
Bueno
 
29
Mediocre
 
7
Horrible
 
8
Con amigos Con amigos 13
De negocios De negocios 48
En familia En familia 71
En pareja En pareja 94
En solitario En solitario 14
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Best Western Pacific Inn,Vernon
  • 4
    « Vernon visit »

    A very well appointed facility. The staff were courteous & helpful throughout. Rooms were well appointed, clean and serviced appropriately. Enjoyable stay, it will be my `Ìnn of Choice`should I revisit Vernon.

    4
    « Family trip »

    Only advice I can give is to request a room not facing Silver Star Rd. The traffic starts flowing really early and can get quite loud. The quieter rooms face the parking lot and will give you a quieter sleep.

    4
    « Another great stay »

    We have stayed at this property numerous times, always a positive stay. This time we were in a kitchenette room, great room. Staff was helpful and friendly. Would recommend this hotel and will stay here again next time we are in the area

    4
    « Hotel not bad, restaurant horrible »

    The rooms were clean and nice, this I liked, minus the very fragrant soaps and lotions as they were an issue for me. The staff very mostly nice but got lots of info wrong, did not know how to do many things or live up to what they told me they would do and just did not have the top professional image although they tried. I might consider another stay here but the restaurant Ricky's is very much lacking good servers and in my opinion hurts the hotel. I ate there 4 meals as nothing was in walking distance and every meal the service had severe multiple issues. Many customers I could see where also upset and having issues and I was told they just fired all the staff and rehired a month ago. They forgot my order one meal, forgot me altogether another meal while I sat and watched then seat and serve others, could not make change when all I had was a$50 and my meal was $30. You can't get a drink or coffee refill and that is only the beginning. I told the hotel staff when asked about my experience and they tried to make it better for me on my last stay by talking to the restaurant but I watched others get extremely poor service and mixed up orders and a bunch of nonsense while they tried to please me but it still felt mechanical and not great service. They are easy to find and right on the HWY. I am allergic to dogs and that is all I saw was dogs every time I came in or out or off the elevator. The tubs are extremely slippery and they should provide bath mats. It was quiet both nights I was there which was pleasing. The wake up call was 35 mins late and the clock was not set to the correct time. Loved the flavored water on the first day but during the week it never got changed and same with the coffee as it was empty one morning, I was promised new would be made but never was. Just past the entrance has lots of seating and is classy, would be great for large groups.

    4
    « Nice Hotel »

    Nice hotel. Nice staff. Clean rooms & comfortable beds. Nice & quiet on the fourth floor. Only drawback for us was no complimentary breakfast and although you get a $6 credit for breakfast every morning at Ricky's attached restaurant, it's not that good. Would possibly stay here again.

    5
    « Great service! Nice rooms and clean! »

    Great hotel! Nice staff! Very clean rooms! Modern, comfortable and would highly recommend. Easy drive to Silver Star! We really enjoyed our stay and this is our go to hotel in Vernon! We will be returning here.

    4
    « Trade show »

    Nice hotel, we had deliveries for the trade show sent there and they handled them great. Lovely king room. New everything and close to everything. We will come back. Unlike most best westerns there was no restaurant and therefore no breakfast included. .there was a brand name restaurant attached where you get 25% off if you staying at the hotel. Staff were great, helpful anolite

    5
    « Review of our 38 days winter stay »

    The suite was just what we were looking for: Clean, comfortable, spaceous and the room service was excellent. It even featured kitchen areas so that we could cook for ourselfs. The hotel offers also a nice quiet restaurant with a variety of delicious food. The hotel staff was very friendly and accommodating to our needs. We are already looking forward to our next stay.

    4
    « Great service, comfortable rooms »

    We had to stay an extra night in Vernon after not being able to fly into our ski lodge due to weather. They were able to accommodate us well. In fact it seems the best way to get the best deals is to go in the night you want to stay and talk to them then and there. We were able to get a room for their cheapest rate. Which was only $20.00 more then the crappy hotel we were at the night before. We had a comfortable quiet night, we could hear some traffic noise, but that should be expected considering the hotel is at a busy intersection. We did eat at Ricky's for convenience , the dinner was a disappointment. We also ate again for breakfast since we were given a $6.00 credit for the meal. Unfortunately the breakfast wasn't very good either and it didn't stay with me long, I had to rush to the bathroom 30minutes after leaving the hotel. I'd for sure stay here again, great service, comfortable rooms. But I wouldn't eat at Ricky's again.

    5
    « Comfortable and convenient stay »

    We spent one night prior to heading to Silverstar. The hotel is conveniently located for a quick trip to the ski hill. On the 4th floor the room was quiet even though we faced the main road and the 97. The room was clean and comfortable, bedding was great. We ate supper at Rick`s grill (attached to hotel) and we had a good meal reasonably priced. The hotel does not offer breakfast but offers a discount coupon for the restaurant. We would stay at this hotel again.

  • 5
    « Great accommodations for those travellers that work on the road. »

    I've had a very pleasurable experience at the Best Western Pacific Inn. Friendly professional staff, clean, quiet and comfortable rooms. Parking is never a problem and the location is great and easy to find. Highly recommend this hotel if you're in the area.

    5
    « Awesome! »

    Zero complaints! The service, cleanliness and amenities at this hotel were perfect! We arrived at noon and our room was ready. Snack bar in the lobby with toiletries or other items you may have forgotten was easily accessible and convenient. Staff was efficient and friendly. Would recommend to anyone.

    4
    « Pleasant and assuring stay during an emotional time »

    We chose this Best Western because of our previous positive experiences we've had at other Best Westerns; it was also a convenient place that was close to the Vernon Hospital where my husband was scheduled for surgery early the next morning. Having an extended check-out time was very helpful for me while I had to wait for my husband to get through his procedure. It was also nice to have a restaurant attached to the hotel for ease of meals.

    5
    « A very pleasant experience. »

    Hotel and staff get my kudos. Pleasant and helpful while displaying a high level of professionalism at check in makes it nicer for a weary traveller. Will definitely stay here next trip thru Vernon. Highly recommend!!!

    3
    « Review »

    This BW hotel is clean and well located. The room was comfortable. There is no complimentary breakfast however a small deduction is available if you use the restaurant in the hotel. There is no recognition of military service in the pricing system. The road noise is loud as the hotel is at the junction of a major street and highway.

    5
    « Great stay »

    Great stay! Excellent fitness center. This is a great location close to everything. Very friendly staff :) It's a newer hotel and the rates are very good, there is no breakfast included. You receive a 6.00 voucher for the Restaurant instead.

    5
    « Vernon Canada Best Western recommended »

    We selected the hotel for 2 weeks during our house renovation, because we needed a kitchen. The room was excellent, with separate bedroom and living-room. Also we were given daily vouchers for the in-house restaurant, which made this an excellent deal. It was a little short on small items like a corkscrew, so bring such essentials with you!

    4
    « New Property »

    Nice décor and new property that is very clean. Rooms on the road side of the hotel (north) are very noisy early in the morning with truck traffic, recommend parking lot side if you are a light sleeper.

    4
    « Breakfast »

    Hotel does not give free breakfast but has a $6 coupon for meals at Rickie's over priced and not hot so so service in Restaurant. Hotel itself very pleased with accommodations. feel they should find a better place for their meals.

    4
    « Overnight in Vernon »

    I travel extensively for business and whenever possible look for a Best Western property. This trip saw me overnight in Vernon bc in one of those properties. The hotel is fairly new and was spotless throughout. The greeting was professional and my reservation was ready and awaiting my arrival, the rooms are well appointed with above average furnishings and a very well appointed bathroom. There is an attached Ricky's restaurant and lounge which is easily accessed through the main lobby. The business room rate compares favourably to other properties. I highly recommend this property.

  • 4
    « night away »

    decided at the last minute to stay in Vernon and like the appearance of the hotel. Upon entering the lobby we were acknowledged right away even though she was busy with another guest. The whole experience was pleasurable and we will definitely stay again. Even though this hotel is on the highway, we weren't disturbed by highway noise, so had a good nights sleep.

    1
    « Disappointed as a Best Western Customer »

    2 weeks ago my wife and I had planned a road trip to Vernon B.C. Unfortunately I came down with a severe flu and had to cancel our trip and return to our home in Nelson B.C. My wife called Best Western in Nelson to explain our situation.We were told that there was nothing that could be done and we would have to pay the full amount because we had not called earlier which was the case but I did not get sick until that morning. This past summer my family had used various Best Western Hotels to stay at 8 times on a trip across Canada and were pleased with the service and accommodation. As a regular guest we were disappointed to be charged the full room rate for the room which we did not stay in.I will think about using other places to stay in future.

    5
    « Excellent experience »

    Friendly outgoing staff and management always a pleasure to deal with. Very accommodating feels like home. Recognized reward program and willingness to go out of their way to find the perfect room for my stay.

    5
    « Clean and Comfortable stay »

    The Hotel was easy to find, right off of 97, Upon entering the staff was friendly and our room was ready as well as the check in paperwork so check-in was quick. The room was furnished and organized well, and was very clean. The décor was pleasant and comfortable. The lobby was comfortable and coffee, tea and water were available. I will definitely choose this hotel again, if we venture back to Vernon.

    5
    « EXCELLENT ACCOMODATIONS »

    Great Place to stay with great informative staff. Very clean and comfortable and full breakfast served that's included. The location is great and the staff told me about the double points bonus which I knew nothing about.

    3
    « Great Place For Our Thanksgiving and Family Birthday Trip »

    Hotel was very conveniently situated for our famiy get together and generally good value. The room was approprieate considering the price, The internet connection was on the slow side, which was the issue.

    5
    « Great Stay »

    Great stay, easy access to the hotel from the main highway, which provides good access to points throughout the north Okanagan Valley. Hotel is also close to a good variety of restaurants and shopping, many within easy walking distance. Entrance to parking area needs to be repaired

    5
    « Loved this hotel and city »

    Friendly staff greet you at check in. The room clean and comfortable. Had great sleep in comfy bed. Will definitely be back when returning to this wonderful city. The attached restaurant was an added bonus especially with the coupons from the hotel.

    5
    « weekend stay »

    Best Western is a great place to stay.. The staff are friendly and helpful. The rooms are clean and well kept..The restaurant was very clean. The service was efficient and friendly, the food was very good. The washrooms in the restaurant were well maintained.

    5
    « Relaxing place to stay »

    Excellent service and accommodation. No concerns. Beds comfortable. Cleanliness of hotel was evident. Great daily maid service Top floor location very quiet. Parking lot entrancehad one hole that was unavoidable only complaint.

  • 1
    « Terrible Sleep here!! »

    We stayed for 2 nights and it was hell. Forget about getting a good nights sleep here as this hotel is located facing an extremely busy road exiting hwy 97. If you enjoy cars and loud souped up trucks with exhausts blasting by your window a few feet away from the road at 4am, this place is for you. Hotel management was kind enough to give us a room the next day on the opposite side of the hotel next to a loudly humming and vibrating vending/ice machine and commercial fridge. Two nights of terrible sleep. Rooms were dirty, refreshments near the elevators were not fresh, internet was extremely slow and the hotel management didn't seem to care one bit about guest comfort. Overall this hotel falls far short of what it should be for a 3 star hotel.

    4
    « Clean and comfortable »

    This is a very nice place to stay when in Vernon. Clean, comfortable rooms, although the bed we had was a bit hard for our taste. Otherwise, a very nice stay. And while they do not have their own free breakfast, there is a Ricky's attached to the Lobby and they provide $6 meal vouchers per person. Definitely good value for the dollar!

    5
    « The "Best" Best Western »

    A very comfortable room, clean with up-to-date decor; comfortable bed, good size room; thoughtful amenities. Shower in excellent working condition; high bathroom counter; air conditioning quiet and efficient.

    5
    « Quick stay »

    In town for an event and stayed here. Beautiful hotel, very well maintained. The staff was incredibly pleasant to deal with. The hotel is on the edge of town so we took a cab to our event but it was a short ride.

    5
    « best stay ever »

    the hotel upgraded our room without any additional charges to the suite with kitchenette and a living area. the room was very nice, the beds were very comfortable, bathroom clean. we were very pleased with the restaurant menu as well.

    5
    « Great place to stay in Vernon, B.C. »

    This new Best Western is a great place to stay. It is a really beautiful hotel with great comfy beds which always attract my attention when thinking of returning. Close to everything you need as well. Will be my go to when coming back to this lovely town!!!!

    4
    « very convenient »

    I personally like this hotel for its location, affordability, cleanliness, welcoming staff. I usually come to Vernon twice a year for business and this is the only hotel I will stay at in Vernon. I have when time permits, use the restaurant in this hotel - Ricky's and I found the service and the menu choices excellent

    5
    « Wonderful stay at Best Western Pacific Inn »

    We usually stay at the Hilton hotels but since there was no Hilton in the area, we stayed at the Best Western Pacific. It turned out to be a good decision. The hotel was clean. The staff was very courteous and friendly. Edna, the manager was extremely good and efficient. We highly recommend this hotel. It beats all other hotels we have stayed in terms of service and feeling at home environment.

    5
    « Will stay again »

    My stay in Vernon was excellent. The room was clean, quiet and comfortable with great internet. The staff is friendly and accommodating. While I only booked for one night and it turned out I needed a second night because our work wasn't going the way we'd hoped for, the staff was kind enough to upgrade and accommodate our needs for a second night. The $6 breakfast vouchers came in handy for the one morning and the restaurant also did take out which helped us out tremendously. Everything came together and having such a pleasant experience with the stay made it all that much better. Thank you Best Western!

    5
    « Always a treat »

    This is our second time staying at the Pacific Inn. It has large rooms, good Wi-Fi and TV service, beds are comfortable, kitchenette has microwave and fridge. Coffee is available in room or in the lobby. It is located on the northern end of town, with entrance a minute off the highway. A restaurant is on side of hotel and a voucher is provided to cut cost of a meal. Staff were friendly and efficient. It remains our hotel of choice when visiting the area.

  • 4
    « Excellent Service and Lovely Room »

    Friendly staff, clean modern comfortable room. A bit of road noise from the highway but otherwise lovely. Breakfast chits for the restaurant meant a hot real breakfast of our choosing. We really liked that.

    5
    « Pleasant stay! »

    We were pleased with the size and decor of our room and the room was very clean. The king bed was very comfortable. The hotel is located in a good area as there are plenty of food spots and other shops close by. The service was excellent with positive attitudes prevailing among the staff. Our experience with the restaurant was not favorable on one visit (slow service, so-so food) therefore we eat elsewhere other times.Overall value was excellent.

    4
    « Nice hotel »

    We stayed here on a quick trip to grab fruit from the orchard.Hotel is nice ,,pool across the way in another hotel,parking is brutal if you have a pick up truck,they cater to small cars,not ideal.Resturant on the side ,no Continental breakfast,give coupons for a discount.Overall it was a nice clean hotel,friendly service

    5
    « Excellent value »

    The service was excellent and the staff very friendly. would definitely stay there again. The reception was very helpful, cheery and pleasant. The room was clean and large enough. However the bed could be a little softer.

    3
    « Best Western Pacific Inn, Vernon, BC »

    Upon check in a hotel representative confirmed us that breakfast was included, but when we had our breakfast we were informed that breakfast was not included in the hotel's service; then they said that the staff was new and didn't know. This is not a valid excuse

    3
    « Good location, clean rooms. »

    This hotel is located on the Bypass and its quite easy to use the side roads to get around the heavy traffic in Vernon. There is a restaurant onsite, so they don't offer a free breakfast. The front desk does give you a $10/day voucher for the restaurant though! I don't like that the hotel prices the rooms according to demand (dynamic pricing) I ended up paying $70 more for Friday night vs Saturday night?

    4
    « Comfortable room »

    We stayed at the BW Pacific Inn for two nights on a recent trip to B.C., and were happy with the comfortable room, the efficient service, and the location in Vernon - it's easy to find. The room with a king bed, a sofa, and a desk/chair was very spacious, and on the hot day that we were there, we appreciated the air conditioning!! I agree with another reviewer who made a comment about the entrance to the parking lot being rough - it certainly was!!, and should be fixed.

    4
    « Great location and suite »

    We stayed for a week for my husband's work, we rented the same suite as last year's. We like the fact there is a separation between bedroom and living space, a full kitchen and sofabed for extra sleeping bed. This is our 3rd time staying here and will continue to do so.

    4
    « Best Western Pacific Inn »

    The service we received was excellent as usual, We received a pleasant supprise when we received a room upgrade. to a suite.This hotel is in a very convenient location and suites us very well. Having a restaurant as part of the hotel is also a plus. Parking is adequate, however the entrance to the parking lot is rough and should be repaired. Also the coffee service in the lobby needs to be replenished regularly.

    3
    « Wet Room »

    The hotel is in a good location and is quite nice but we had some sort of leak in the room some of our clothing got soaked and we did not get any sort of compensation for this inconvenience. Did not even offer some sort of bag or anything to put the wet stuff in so we could continue on with our vacation. There is some sort of leak in that room and just a good thing we did not have our laptop bag on that side of the bed.

  • 5
    « Excellent Place to Stay »

    I would recommend staying at this hotel to anyone. The staff are friendly and the rooms were clean with comfortable beds. The coupons we received to eat breakfast at the Rickeys restaurant were an added bonus and children get to eat free.

    4
    « Nice hotel but lacking breakfast »

    The rooms was very nice and clean and modern. The traffic noise was a little more then I expected so ask for the parking lot side if this is a concern. Also they didn`t have a free breakfast but offer a coupon for Ricky`s. Nice if you want a full sit down meal but for myself, I usually just want something light and then hit the road.

    5
    « Comfortable and helpful »

    I was pleasantly surprised by the quality of this hotel. I very much enjoyed the bed and pillows -- they were great! I found the computer facilities to be more than satisfactory. My biggest surprise, although it shouldn't have been, was that I even got a great view of the sunrise!

    2
    « could be better »

    knew going in no pool or free breakfast. after a great check in was dissapointed the rest of the stay, after leaving a note saturday for regular coffee more decaff left/only decaff in room. shower had hair in it, potato chip crumbs in carpet. when we got back later in day told front desk of this plus missing 2 towels and no shaMPOO ETC. an hour later[now past midnite]went back to desk for items came away with coffe[2] 2towels.had made first complaint in am of running toilet. by monday room was up to expected quality but still no fix for toilet. the only good thing was the bed was one of the most comfortable i have ever slept in. plu service and food at the attached Ricky's was very good.

    1
    « Not very happy »

    We always stay best western. We were. Dry disappointed this time. Room was not over all clean, sofa bed had to be made by us, we had to fix the toilet, ask for extra towels. Room was not what we booked.

    3
    « Met Expectations but disappointed by Check-In Policy »

    Staying one night didn't give me enough time to experience this hotel properly. However, what I'd like to see is the opportunity for travelers to check in before 4pm if rooms are ready and available. This option wasn't available due to their hotel policy and did cause us an inconvenience. Staff were friendly and the room clean.

    5
    « Best Western best stay »

    Stayed one night in a king size bed room. Everything was top notch, easy, quick check-in. very clean and comfortable room. The little things they do better like very quiet air conditioning units, quiet bathroom fans and shower heads.. Great comfortable bed, all these little things add up to make a memorable stay. No breakfast but they do give you gift certificate for attached Rickis restaurant. Nothing negative to say!

    4
    « As expected, but with disappointing wifi... »

    This was a standard Best Western experience, with below average (for BW) wifi - slow and twitchy. The room was large, cool and comfortable with microwave and bar fridge. A/C runs non-stop, drowning out the highway noise nicely. Shower is great, tub is installed wrong and made a horribly scary thunking sound as it filled and then emptied. Breakfast is not included and I didn't have time to use the $6 coupon to the adjacent Ricki's - so no breakfast...

    5
    « Excellent stay »

    Fast check in. Clean room even though our room was a little small. It was quite nice. Complimentary tea and coffee 24/7 in the lobbie which was very nice as I am up all hours of the night. All of the staff is very helpful. I would defiantly stay here again.

    5
    « Wonderful stay »

    The hotel was excellent right from the start. Room was big and roomy, as was the bathroom. Best bed I have slept on during this holiday, however, Ricky's Restaurant attached to the hotel. Requires a more mature Supervisor, one that is customer oriented.

  • 4
    « Vernon Best Western »

    The room is very neat and clean. Front desk is very helpful and cheery. Restaurant is close by and a hotel voucher reduces the meal by 6.00 per person. Parking is lousy. If you leave the lot and return after 10:00 pm you will have to park on the street. The lot is shared by Holiday Inn Express.

    2
    « Far less than perfect »

    Receiving the emailed statement, I am extremely disappointed.. After complaining about a slightly grubby room, the front desk clerk agreed to only charge one "pet fee", but upon checking the statement I see that I were still charged the two "pet fee's", and on top of this we only brought a small non allergenic Poodle that was never left alone in the room or made any sort of mess that would require any "extra" clean up. I trust you immediately will reverse the charges to my credit card.

    5
    « Excellent accommodation »

    I was travelling on a road-trip with my family. The Best Western Pacific Inn at Vernon, BC provided us with an excellent overall experience as well as access to nearby parks and interesting tourist attractions. The attached Ricky's restaurant, with very helpful staff, was also a very welcome bonus.

    1
    « Nice New Hotel But Bathroom Floors Are Filthy »

    Overall the hotel was OK. Staff were friendly. Ricky's restaurant was great. However both rooms we stayed in had dirty floors. I asked to have them cleaned and staff said the floor had been cleaned. However when I went into the room there was still a big ball of hair on the floor. I then picked up the hair and some of the crud in a Kleenex and took it to the front counter. They said it would be cleaned again but still the floors were dirty. I asked three more times to have the floors cleaned and I finally gave up. Bathroom floor would leave black marks on the bathmat, socks and feet. Management said it was a cleaning product used by housekeeping. I don't know if it was from dirty carpets or what but the floors were dirty in two seperate rooms. I filled out a survey for BW and the hotel manager responded by giving us a discount on our next stay and this was very nice, however I just won't stay there again.

    5
    « Short but nice stay »

    Very clean and comfortable, fast internet, modern bathroom and kitchen area high counters, generous size room and well laid out. Very relaxing stay - lobby was bright and well laid out for reading or coffee and computer work.

    5
    « Stay here »

    Comfortable beds. Nice staff. Sort of far away from town but it was quiet. The parking lot could be bigger. Hard to find a space once in a while and the lobby store was dad but otherwise loved the hotel

    5
    « Excellent Experience »

    Spent 3 nights in Vernon, had only good experiences at the hotel. Staff is more than competent, very courteous, and extremely helpful when called upon. Room was spacious and clean, bed very comfortable, and the air-conditioning worked much better that most other hotels I've stayed in.

    5
    « Great »

    the room was fantastic and the location was good. We only stayed one night since we were travelling through. It is a very nice hotel with a good amount of rooms and we had a suite with kitchen which was appreciated. A Ricky's restaurant was attached to the hotel and we could use the pool in the Holiday Inn which was right across the parking lot.

    4
    « great over night motel, convenient location »

    Clean and comfortable. Convenient location right off the highway. Breakfast discount vouchers available, but we did not use them as we had to leave early in the morning. The hotel is close to all amenities.

    4
    « 1 night at BW in Vernon »

    No problems, big parking lot and did fill up but we were okay and could keep an eye on our motorcycles from our room. Did have breakfast in Ricky's hotel restaurant since we were provided with $12 meal discount coupons and that was fine. Hotel is within walking distance of a mall and a few other restaurants so that was good for dinner the day of arrival but it is not in the centre of town if that is what you want but that was not an issue for us on this overnight stay. Room was clean & comfortable. No problems.

  • 5
    « BW Pacific Inn - Excellent! »

    Great hotel and staff. Nice that there was a Rickys Restaurant in the hotel, great food! Only issue was that the pool for guests to use is over at the Holiday Inn, although just across the parking lot. Fortunately it was nice weather, would not want to trudge across in the rain or snow.

    4
    « Great hotel in good location »

    Enjoyed our stay, very nice hotel, close to shopping, restaurants, etc. and staff was very friendly and helpful. Dinner and breakfast at the restaurant in the hotel was very good and staff very friendly.

    5
    « Great Hotel with Huge Rooms »

    We stayed here as part of a tour group and was very impressed with the Best Western! The rooms were large with king size beds and a pullout couch! Very clean and tidy. Staff were friendly and very helpful! Would stay here again if in the area

    4
    « Great well situated hotel, lovely staff but breakfast...? »

    The hotel is solidly constructed and did not have the adjoining room noise evident at older BW properties. Even though close the highway it was very quiet and comfortable. I would recommend the hotel. The breakfast arrangement is puzzling...no BW breakfast offered but a $6 voucher for the Ricky's onsite facility. This does not get you very far when the least expensive full breakfast comes in at $12 before coffee, tax and tip - I figured it would be $20 per person which is a tad expensive in my book ($40 for 2?). We went into town and had a full breakfast for 2 including coffee for $16 including tax and tip. I really think the property should work on making the morning meal arrangement a little more attractive.

    5
    « another awesome best western »

    easy to find. courteous staff, very friendly at check in and express check out was awesome. extremely comfortable bed. nice staff, very clean room. love how the bedding is white and looks clean. best western is teh only hotel we will stay at in north america.

    4
    « Very good. A bit expensive. »

    Very clean and up to date. Room was very new as I believe the hotel likely is. Many extras like iron and board fridge etc. A tad expensive but my stay was paid by my company. Good and pleasant Ricky's restaurant downstairs. My only minor issue is that the parking lot is shared with a neighboring hotel so the parking is busy and cramped As I was driving a long WB 4x4 pickup I was lucky to get a spot that the truck would fit in. If you are pulling any kind of trailer, I suggest street parking as my colleague found out. I might suggest that they lose the CFL lights in the bathroom though. Very annoying having to wait for the lights to get bright enough to see.

    4
    « Good location.. large room »

    Myself and my elderly Dad needed to go to Vernon due to attending a funeral. This hotel was well located, clean, with friendly staff. I picked a suite knowing my Dad would be in bed early. There was a large living room and full kitchen. Even though we didn't use the kitchen I can see how people with a family would find it very useful.

    3
    « Very expensive, average, but fine »

    I spent a few days here in my own room, with my sisters and mother sharing a suite. We booked about a month in advance, and I guess due to it being July, found it very expensive. Saying that, it was fine. Rooms were clean, well appointed with everything you would expect. Being next to Highway 97, it was on the loud side. Hotel amenities were fine, and it had a small, but decently equipped gym. The major thing missing was a pool. Given the heat I would have appreciated a chance to cool off and swim a few laps. The only gap in service was my room wasn't cleaned one day. I was in the room when the cleaners knocked, and though that was early afternoon, and I left soon after, they never came back. Not a major problem, as there was plenty of towels and supplies, but something for hotel management to get better control of. So, in summary, it was fine.

    4
    « Pet friendly »

    This is my second time to stay at this hotel. This time we were travelling with two small dogs for the first time and felt very welcome at this hotel. The bar staff were great and adjacent restaurant is very convenient. I noted that they now offer charging stations for electric vehicles -very smart! My only disappointment was the dim lighting in the bathrooms and the showerhead providing not much more than a mist.

    4
    « Nice hotel, but not centrally located »

    If you don't want to eat in the hotel restaurant, you need to drive to find one. Also, I thought the breakfast was overpriced. I have become accustomed to having breakfast included in my stay, but this place wanted $9 for a continental breakfast!

  • 4
    « A Quiet place to stay in Vernon BC »

    We had a very quiet stay in this hotel in Vernon - Much appreciated after a day driving - The hotel is close to the Village Green shopping centre and has Rickys restraunt right next door. The access is easy right off the highway.

    5
    « Great hotel, horrid coffee »

    We were upgraded to a suite at this hotel and everything was great. The tv in the bedroom was not reset and seemed to take forever to figure out and reset it. The decor was great but I do not like to have to pay for breakfast just because there is a restaurant on the premises of a BW hotel. The coffee in the room was swill water to say the least. The staff were friendly and helpful.

    5
    « Haven't been but Jeff at reservations is wonderful »

    So haven't been to the property yet and unfortunately I had to cancel my visit there but Jeff was at the front desk reservations when I booked and when I cancelled and he was so nice and accommodating that it made me want to make sure I stay there at some time in the future.

    4
    « Would be a better rating »

    I would rate this new hotel better if they, like other Best Western hotels would have an included breakfast and a sharper pencil for the price. All in all the staff was pleasant and the room was very nice.

    4
    « Good value »

    Good value, clean and comfortable. Easy to find on main highway good value with clean and comfortable room. Easy to find on main highway and is close to restaurants. Quick check in process and friendly staff. and is close to restaurants

    4
    « Business in Vernon »

    During my stay in Vernon this past week, I stayed at this hotel. My room was cleaned! It was a large room! Great lighting, etc. The staff was friendly! I just wished the restaurant opened at 630am so I could get off to work earlier!

    5
    « Vernon's newest hotel »

    The new Best Western is sparkling clean and staffed with friendly and efficient staff. The rooms are impeccably clean and well appointed. The on-site restaurant is a welcome change from the usual free buffet. Will definitely have this on my list of preferred places to stay in Vernon.

    5
    « Best customer service »

    The front desk people were ther very best we have ever experienced. Ricky's waitresses are the best as well!! Perfect vacation. Room was super clean and we got in super fast. Have never had such ease with early check in. These people make you feel appreciated.

    5
    « Excellent place to stay! »

    The hotel was new, clean and modern with great service. It had a great common area to work or use hotel computers and Internet. It did not have a breakfast included, but big discount with the restaurant next door on select items. I will be using this hotel when in the area.

    5
    « Definitely be back again. »

    I always dread staying at a hotel that is near a highway.....Until now. Wonderful and quiet, looks like they've undergone a recent reno/update to the property. We had a suite with a well appointed kitchen, spacious and clean, we could easily have settled in for a long stay. We were there for two very restful nights...once again....quiet. No highway noise. No hallway noise. Staff were very helpful at check in, too.

  • 5
    « Good location »

    Front desk personnel are friendly and helpful. Room was clean and nicely set up bed was comfortable. Hotel is in a good location with easy access from the highway. Elevator was broke down for about a day and a half which was a pain I was on the fourth floor. But overall a good stay.

    4
    « Comfortable with Good Service »

    The front desk staff was excellent. They were efficient, friendly and helpful. The hotel is reasonably new with comfortable beds and well appointed rooms. A good value for the money. The location is convenient to the highway and the downtown of Vernon. Lots of free parking.

    4
    « Always good »

    Have stayed at this Best Western Hotel numerous times . It's always clean seems updated and everything just seems fresh. The Front desk Staff are professional and friendly , though they don't seem to offer express check-out and that's OK to me because I probably wouldn't have used it anyway.

    5
    « Great Hotel & Location »

    We love staying here as they are pet friendly and their suites are very nice. Close to all amenities and staff are great. Its great having a restaurant in the hotel. The lobby has a great sitting area and is always super clean. The only down side is the pool and hot tub are across the parking lot in the other hotel. This is were we stay every time we come to Vernon.

    4
    « beautiful place but..... »

    we arrived and found the road into the place under water as we were attempting to go through we hit a pothole.. when I inquired what the issue was she said water main burst I said it would be nice if it was rope off as the water and hole was deep and then we were informed of the boil water...and not to use the tap I asked if they had bottle water and she said nope..

    5
    « Wonderful Hotel »

    Wonderful Hotel Long day of travel and was very happy with this hotel. From check in to checkout all the staff and amenities were top notch. I would stay here anytime I am in the area Dont know why I have to have at least 200 charcaters for this review but I want to say that it is a very well run hotel.

    3
    « Bad timing »

    Vernon was flooded near our hotel,water on roads near our parking lot.Water advisory was in effect-no drinking water policy.Breakfast is not available and pool is at another hotel across the parking lot! Ricky's restaurant is on site for a price. No bottled water was offered to us in our room ! We were not informed of these problems when we booked our room directly with the hotel.

    5
    « Overnight stay with dog »

    Loved the hotel. Concierge was extremely helpful and accommodating. Clean, well appointed room. Only one disappointment but it was major - Do not eat at the Ricky's restaurant independently adjoined. Very sub-standard.

    5
    « Excellent stay »

    The staff of this hotel should be recommended for their very friendly business manners.They had a very good attitude with public relations with guests and they had all information a person needed to have.

    4
    « Pleasant staff »

    The staff was very pleasant and always smiling. Rooms comfortable and clean. Found the service in the restaurant very slow and understaffed. Other than the flooding on the roads around the hotel, which made it a bit difficult getting in, we enjoyed the stay.

  • 4
    « Updated »

    Comfortable, clean and freshly updated rooms. A small fridge, microwave and coffee machine are a plus. Just off the main road and close to groceries, restaurants and shopping - convenient for travellers. Full diner restaurant attached.

    4
    « Comfortable pleasant stay »

    This hotel is relatively new and well maintained. The room we had was large and well appointed with a sitting area that worked for both of us. There is a Rickey's restaurant in the hotel with a bar area. We only had breakfast there and the portions were huge. Staff were pleasant and helpful. We would stay there again.

    5
    « Vernon BW »

    New hotel. Clean and excellent service. A very nice stay. Was welcomed warmly and treated well. Rooms were modern and well appointed. When asked staff were very friendly and offered excellent meal suggestions.

    5
    « Excellent clean friendly hotel as expected »

    Exactly like I expect from best western hotel. Clean, Friendly, quiet hotel. Location easy to get into and out to highway. Nice and quiet even with being on highway. Service and staff great. Lobby nice seating area and coffee tea available.

    4
    « Very nice stay »

    I hadn't stayed at this property before. Nice newer hotel at the north end of town. Convenient access and lots of parking. Great checkin. They even called too make sure everything was OK. Nice modern rooms with comfortable beds. Large fitness center with lots of machines, weights and even medicine balls. Very nice. Attached Ricky's restaurant and they offer discounted menu items. No included breakfast at this bw location. The Ricky's had good food but poor service. Available coffee in the lobby. Very nice place too stay with friendly staff.

    5
    « Weekend stay »

    Booked this hotel through airmiles. Everything went well from check-in to check-out. We ended up with a suite that had a separate bedroom with two queen beds, a livingroom, and a full size kitchen with stove, fridge and dishwasher! Housekeeping worked around our crazy schedule of family in and out of the room. The front desk also worked to find a crib for our granddaughter at last minute notice. I enjoyed the 24 hour coffee/tea bar in the lobby. Ricky's restaurant that is attached to the hotel served a great breakfast too.

    5
    « Excellent Stay »

    Hotel is a hotel, but BW in Vernon was very clean and well maintained. Room quiet and well maintained. Staff friendly and an excellent experience. I would stay again for sure. Clearly updated and being well maintained. Close to plenty of shops if you need something. Not too far from the down town area.

    3
    « Just a get away »

    Since we have no children and like to do road trips we like to do road trips to just get away and see life in other towns. Nice to be able to do that. Threw this we are learning to value of a hotel. Eg one trip. A one night stay off season $71 room looked like a prison. No view. Across the street $67 Gave us 2 beds and a view. The owners even took the time to tell us about the area. No how was the employees performance card. I guess they believe in there workers.

    4
    « Vernon Hotels »

    The hotel is a good quality hotel with an attached restaurant so breakfast and dinner are easy for business travelers. Centrally located, rooms are sufficient, decent beds and WiFi service is available although slow. Only complaint was that the cable TV had a few 'no signal' stations which is the cable companies fault. Excellent, helpful staff so I would recommend this hotel for the road warriors out there.

    4
    « A good stay. »

    Good new hotel. I did not take advantage of 25% breakfast discount offer during my stay unfortunately, but I did have a late lunch the day of arrival... I did use the on-site coin-op laundry facilities. A recommended new hotel!

  • 5
    « Business »

    It was nice to go the very ferindly, it was quick to check in and out. The service was great.. I travel from Edmonton to Kelowna every week it was to have a hot shower and a nice bed to crawl in to from a had day of driving.. I would go the again

    5
    « Best Western Vernon BC »

    Great Hotel, very friendly and wonderful service. Would definitely recommend this to friends and family..... Comfortable beds, great decor, pet friendly which was very important to our family...extremely satisfied

    4
    « Great place to stay! »

    We recently stayed in Vernon for two nights unexpectedly and found the Best Western a great place to call home. Staff was most accommodating and the attached Ricy's restaurant and other nearby pubs and restaurants made for a pleasant time away from home.

    3
    « Decent hotel,but.... »

    The hotel itself is quite nice.The attendant at check in is not going to be winning any customer service awards! I I was quite surprised when at check in, for 2 king rooms,I needed to give them a pre-authoriztion on my mastercard of $450.00! She said it was for room incidentals??I was not told of this 'pre-auth' needed when booking the room directly.Pre-auth-ing my credit card seemed a bit overboard for $450 when the rate was $107.due to off season??,I felt very un-necessary for a one night stay!! then the room she gaves us ,the bathtub acrylic surround was cracked and broken,I immediately called the front desk so I would not be responsible,and her reply was "Oh they haven't fixed that yet" considering the hotel was hardly full,why give us that room anyway? It was just very ackward at check in! I have stayed at lots of hotels that you don't have to prepay for the room!!! or the incidentals pre auth is $50.00

    4
    « Brief But Pleasant Stay »

    I would agree with most of the positive comments others have made. This a very pleasant hotel and I wish it had been here when I was making regular trips to Vernon on business. I'm sure my "old reliable" two blocks down the highway is feeling the heat! The discount at Ricky's was appreciated, however it seemed odd they were only open until 10 on a Friday night. We'll definitely be back next time we're in Vernon.

    3
    « No Jays game here »

    We wanted to catch the Jays playoff game after check-in, but Sportsnet was not available. Very few channels were on TV. The Ricky's restaurant did not open until 8am....and no continental breakfast. The city of Vernon adds a tax on to your bill and the staff will not remove it, even though by law, it is illegal for them not to when asked.

    5
    « Really nice facility »

    We were there for just one night while visiting family, and we could have stayed much longer, it was awesome. The service from Jaime at the front desk was terrific. The room was lovely and clean and the beds were so comfortable. Our overall experience was terrific and I highly recommend this hotel.

    3
    « So-so Stay »

    This is a relatively new hotel. Generally it is well-appointed and clean. The staff was competent and helpful. the price was very reasonable. My observations & complaints are these: It is located on the edge of Vernon, so take that into account if you plan on exploring the town. It is quite a way from the city center. About 11 PM what I thought was live music from the adjacent pub started up and proceeded to get louder and louder. By 12:45 I called the office. Mind you, we were on the 4th floor of the building, so I can only imagine what the noise must have been like on the 2nd and 3rd floors. Things did quiet down after my call. Upon checkout I was informed that the music was from a wedding reception in the building. In the future, the staff should take a more proactive approach to controlling noise.

    5
    « Awesome Customer Service »

    We had a fabulous room, clean and great beds! The night auditor happened to be working during the day. Put 100% in when trying to locate a charger for us. He sincerely wanted to hear about an minor incident I had in the restaurant (he asked me, not me complaining to him). I felt like I was being heard. He went above and beyond. Highly recommend this hotel!

    5
    « Great hotel »

    we stayed in the queen suite which included a kitchen. That was great as we could cook our suppers and breakfasts in the room and get groceries from a nearby supermarket. Nice and quiet and the beds were comfortable. Kitchen was missing some cutlery but otherwise had most everything we needed. The room décor was modern and up to date.

  • 5
    « Excellent Stay »

    This is a very nice hotel and the employee's were very helpful and professional. The room was spotless and beds were comfortable. The hotel and grounds are well kept and it looks like a new facility from the appearance. Would definitely recommend this hotel to others.

    4
    « Happy traveller »

    The hotel has easy access from the highway and is a few step from the restaurant. The room seemed quite soundproof. They do not offer breakfast at the hotel but you get a 25% discount at the restaurant . This couples with the good rate worked out fine.

    4
    « Good value for an overnight stop »

    Our second stay at this hotel, but with the family suite this time. Very spacious with kitchenette and full-sized fridge and stove. No breakfast but there's a discount at the attached Ricki's. No pool, but you can ask for access to the pool at the Holiday Inn that shares the same parking lot - apparently it's the same owners. Good amenities surrounding this hotel including many restaurants like Red Robin's, McD's, BK, etc. and big box stores like Walmart, Best Buy, etc. Overall, still a good overnight stop.

    1
    « Incredibly rude and poorly trained staff »

    I generally only post positive reviews on this site. In this case however, the service at this hotel was so bad I would warn anyone to choose another hotel. From the restaurant to housekeeping to front desk staff, there was an attitude of rudeness that I have rarely ever encountered in the service industry. I would never stay here again.

    4
    « Comfortable beds large room »

    with a discount at Ricky's restaurant attached we had a great stay. Great staff at both. Large rooms very comfortable bed. Over complicated thermostat made it hard to set a comfortable temp. Problem with the tv was not fixed

    1
    « Worst place I've been to »

    They do not supply free breakfast as other best westerns do. They offer a 25% off to rickys restaurant..we decided to go and we were seated and not served for a half hour. We had to ask someone to serve us. Waited a long time for the food. We also had problems with the food. The server decided to stop serving us. We never got 1 refill of water and when asked for another beer it was not brought to us. We had to wait a long time and ask someone to bring us the bill. The next morning we told the front desk they shouldn't be supporting rickys we had such a bad experience. The front desk informed us it was the 'night crew' and 'specific people' that causes the problems. Also in our hotel room the plug in to charge your phone on the lamp does not work. They only supplied us with 1 towel and no hand towel. When approached to the housekeeping about only having 1 towel we were told 'we are 100% accurate we do not make mistakes'. I was in shock all I wanted was a couple more towels. We also got a towel with a big yellow stain on it. When we approached the front desk about the big yellow stain we were told that they do not supply rooms with stained towels...when clearly we just had one. It was just a problem after another problem and not once did someone apologize and try and make the situation better. We were talked very rudely at from both the front desk and housekeeping. The front desk even raised his voice. He was also contradicting himself alot about the stained towel. Telling us 'we do not supply stained towels' and also said 'it could be a coffee stain it's not a huge deal'. As far as I'm concerned neither of us know what that stain is 100% and I do not want stained towels. I could continue about the way we were treated but I'm sure this gets the point across

    5
    « Equiped room and Friendly staff »

    It is a great hotel on our way to Banff. Good location, 5 mins drive to supermarket. Well equipped room and friendly staff. They are very helpful and answered all my question. The room is very new and clean.

    4
    « Nice and Clean »

    Nice, Clean, and friendly staff. We had a king bed for us and a fold out couch for our 7 year old. Plus there was still room for our playpen with room to move around. it was nice to have the fridge and a microwave. We only wish that breakfast was available ( even just toast and fruit). Overall it was a very nice stay

    4
    « Just what we needed »

    After a long day of travelling, we were greeted by friendly staff and given a clean versatile room. There is no breakfast at this location which usually is a feature we look for, but there was a full kitchen and we loved it. SO great to be able to refreeze our cooler ice packs in a real freezer and have an oven for meal options. There is no pool either but there is enough local water attractions made it not a necessity. Good parking,easy check in and out , only problem was the luggage cart had one defunct tire and made that operation a little harder and we could have used some salt and pepper and there was no where to get any from at our late arrival time.Otherwise a very positive visit!

    3
    « Not the best experience »

    We had a room on the 2nd floor facing Hwy 97 and right beside the elevator. The motorcycles were particularly loud until late at night. At 12:43 after we were asleep some young ladies were talking very loudly while waiting for the elevator and woke me up. The second lot that did it I opened my door and asked them not to be so loud in the middle of the night. For $170 plus tax we did not even get a breakfast as most Best Western's supply. The restaurant breakfast menu was quite expensive and we were offered 25% off by the hotel. The room was not supplied with lotion as is the custom and we had to go to the desk and ask for it. The TV was not working properly and the picture kept breaking up. When we talked to the front desk about the noise she said you have to request a room away from the highway and elevator. We had booked months in advance so we wrongly assumed we would get a preferred room. It seems to me that the worst room should go to the person who booked last and there is nothing left.

  • 5
    « Excellent stay in vernon! »

    Stayed a night here on a road trip from calgary to vancouver. Was put up in the 1 bedroom suite - having a kitchen and living room . Service was top notch and the property was excellent.Great folks at the front desk, were even very kind enough to heed to a special request with no extra charge. The property was very clean and well maintained.There is also a ricky's all day grill attached to the hotel which serves food for the hotel customers.Had a very refreshing stay after a long drive from Calgary. Will definitely come back here on the next trip.

    5
    « An ideal, pet friendly stopover! »

    After a long road trip over the Rocky Mountains we decided to book a stop in Vernon on the drive back to Vancouver. There weren't too many pet friendly places but this was one, and at $79 for a night in the peak of summer, we didn't have high expectations. We were very pleasantly surprised when we got to the hotel, and in particular the room. It was so clean, spacious, fresh and modern. Compared to places we stayed on the trip which cost ~$300, were fairly dated with uncomfortable bedsand no AC, this was probably our most comfortable nights sleep, which was welcome after a tiring drive from Banff. It's also very handily located, just off the highway. Whilst this might not be ideal for long-term guests, it was just what we needed as a stopover on the way home. Despite being close to the highway (with our room overlooking it) it was also quite. They must have some good windows as we barely heard a peep. There were also decent amenities from what we saw, a gym, excellent Wifi (makes a change!) and free parking were all perfect. It's always nice when a place that is so cheap turns out to be so great! Also, the Ricky's next door was a God send as we really were not up to driving anymore to go out to eat. Perfect!

    4
    « Breakfast Not Included »

    The service, location and room at this hotel were very satisfactory. Our only disappointment was that breakfast was not included in the stay due to the fact that there is a restaurant on site. We have stayed at other Best Western Plus hotels in the BC Rockies and the Okanagan Valley that charge the same rate but that all include a fantastic breakfast.

    5
    « Comfortable and clean »

    Our stay at the Best Western Pacific Inn was very acceptable. We especially liked the ease of finding a place to eat because it was right next door through a joining hallway. Because it was in a busy time of year, we found the elevator was always very busy and sometimes we had to take the stairs. We found the location not too quiet as it was on a busy thoroughfare with plenty of trucks, and there really wasn't any place to take a nice walk after dinner. The staff were accommodating when they were around.

    5
    « Trip to the Okanagan »

    The hotel was clean. We stayed in a 1 bedroom suite and it was spacious for 6 adults and 2 kids. Housekeeping on that floor kept it clean and gave us extra towels. She was always very accommodating of our needs. The hotel was close to shopping. I would stay there again.

    4
    « Decent stay »

    Spacious room with full kitchenette-fridge, stove, dishwasher etc. Two queen beds and pull out couch. Good space for our family. Room was reasonably clean. Unfortunately breakfast not included, but with kitchen in room we were able to buy groceries. No pool, but allowed to use pool at hotel across car park. Not enough parking slots. They should expand and/or fine people who take two parking spaces.

    3
    « We expect a lot more for the price »

    The room was clean and the bed was OK. Although I can't say the same thing about the pillows. Just an OK stay for a night. Its located in a convenient location. They don't offer free breakfast but Ricky's Grill is there and you get 25% off as you stay in the hotel. Internet was terrible. BTW don't stay in the room facing highway/big street. I kept waking up by the noise of car.

    4
    « Room to improve »

    This hotel is close to highway and grocery store. We manage to fit 5 people, three adults and two children in the suite. Spacing is tight after pulling out the sofa bed. We also get only three sets of linen even my reservation stated five people will be checking in. The housekeeper did not stock up enough. The suite has a fully equipped kitchen. I find it's very conviniece to fix quick meal and relax after a long day ride. Friendly staff. No free breakfast but the on site restaurant gives discount if you mentioned you are hotel guest when asking for bill.

    3
    « Clean and Comfortable »

    Stayed 1 night at this hotel. The hotel must have changed hands recently as there wasn't a big sign to say that it was a Best Western hotel. However, the room was perfectly fine and what I would expect from a Best Western hotel. The hotel was conveniently located near the highway and yet there was little to no noise from the street. All in all, a good place to stay.

    3
    « An average rating for a very average stay »

    We booked this hotel over the phone, and the staff (front desk directly at the hotel, not a central reservation number) struggled a ton; everything from quoting for the correct number of nights based on the dates I'd given her to sending a confirmation email was a challenge. The hotel is fine, nothing spectacular. The beds are comfortable, though the linens are worn and many are off-white which isn't super appealing. The linens in the bathroom are the same, with some of the face cloths looking like rags, with holes in them. The wifi didn't work, and the front desk staff couldn't understand that the password was not the source of the issue. The housekeeping was less than ideal, with only some items being restocked in the bathroom,the tub not being cleaned, etc. The attached restaurant didn't honour the 25% off breakfast (though we said when we arrived we were from the hotel) until we asked the waitress to correct our bill. Overall, this is a fine place to stay; I am certain there's a better hotel at the same price point.

  • 4
    « Good location »

    I was travelling with a small group of riders and stayed at this Inn. The location was ideal as we were planning on continuing to Lumby the next day. Since it is on a major route, there is traffic noise, but then again, what hotel, motel, inn doesn't have some to contend with. There wasn't a continental breakfast which the guys wish they had. The room itself was large, had all the necessary things a person would want.

    5
    « Clean and comfortable »

    The room was clean and well stocked with towels etc. I would stay here again and extend my recommendation to other travellers. Staff were friendly and helpful, particularly the woman at check-in and check-out. Convenient amenities around the area of the hotel.

    4
    « Good value with great service and comfort »

    Hotel just joined the Best Western Organization. They have learned quickly but missed giving an upgrade, or did not mention that hotel was full and couldn't provide one. It was noisy due to be next to the intersection on the highway so trucks and motorcycles are noisy on the green lights-no issue unless you are looking for quiet-ask for a room away from the intersection. Ricky's restaurant had standard food.

    4
    « FOOTBALL WEEKEND »

    We stayed here for a couple of nights in may and it was very nice. It was new and very clean. The room was comfy well appointed and modern. We had a good nights sleep and had no complaints. It would have been nice if there was a pool and more parking but overall it was good value for your dollar.

    4
    « Great stay »

    The room was very clean, the pillows were the best I have ever slept on. Ricky's Grill was on site so there was access to great food. There was a pool and hot tub that rounded off the stay. I would recommend staying here as access to the many restaurants, casino and highway are close by. This is a newer hotel as well and very well kept.

    4
    « Clean quiet room if looking for place rest. »

    Clean rooms, stayed 1 night. Staff was friendly. Free wifi. Ricky's restaurant attached and 15% discount if staying at hotel. Free parking. Air conditioner was bit noisy but worked. Near casino and near large grocery store.

    4
    « Always a great stay »

    Beds are comfortable as is the room, hotel is quiet and clean always, an easy check-in and never seems to be any drama, I believe it is being taken over by Best Western in the future so hopefully the quality of service does not change nor the staff my go to place each time I visit Vernon

    3
    « Nice room but service was lacking »

    We booked for three nights in a king non-smoking room. The room was lovely, spacious and appeared clean (you just never know, though, right??. I always mean to bring a package of disinfectant wipes when I hotel it, but I forgot). Our room faced a busy intersection, and there was a bit of traffic noise so the windows stayed closed. The elevator smelled strongly of smoke, so I think maybe there is a smoking floor??? Not sure though. On our second day, neither my key or my husband's key would work. We were standing outside with arms full of stuff, and we had to put it on the floor to go and get our cards re-keyed. Not a big deal, just a pain. On our third day, we had no maid service whatsoever!! We always try to be conscious of the environment and reuse our towels and request the sheets not be switched out every day, but the bed wasn't even made and the towels we had thrown in the tub to be switched out were still in the tub. There was a little fridge and microwave in the unit, which is great if you're staying somewhere for more than a day or two. The fridge was completely warm, and we pulled it out to find it wasn't plugged in. Kinda dusty back there, but I wouldn't expect that area to be cleaned every day. The service and food at the attached Ricky's restaurant was great! I had oatmeal, fruit and toast, and the oatmeal was just right and piping hot. Bottom line...I don't think we'll stay there again and will cross the parking lot to the Holiday Inn Express instead.

    1
    « Gave Away my Room »

    Find another hotel as the front desk clerk told us this happens often because there is new staff who don't get the computer system. I booked a room with 2 beds king suite at this hotel a month and a half in advance of staying to travel with my father. When we got checked in at the hotel, the keys to the room they gave us did not work. I went back down to the front desk and had the cards rekeyed and went back up to go in to the room. Much to my surprise (& I'm sure his) there was a gentleman standing in the room i was given. Again, i went down to the front desk to talk with the front desk clerk who seemed surprised as he said the computer showed no one in that room. He managed to find me another room next door however, there is one bed with barely enough room to turn around. When i asked about another room i was td there were no more in the hotel, it was this or i would have to go somewhere else. So here i am for 2 days, and adult female now having to share a bed with my father or sleep on the floor! Did i mention, there was also conveniently for them, no manager on duty until Monday

 

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·Desde Kelowna, Columbia Británica: tome la autopista Okanagan Hwy/BC-97 N desde Kelowna, Columbia Británica, hasta Vernon, Columbia Británica. Atraviese la ciudad. Gire a la derecha hacia 48 Avenue. Gire a la derecha hacia 34 Street. El Best Western® Pacific Inn estará situado un poco más adelante. ·Desde Kamloops, Columbia Británica: gire a la derecha hacia la vía de acceso a la BC-97 en dirección a Vernon, Columbia Británica. Incorpórese a la BC-97A S. Continúe hacia la carretera BC-97 S. Gire a la izquierda hacia 48 Ave y a la derecha hacia 34 Street. El Best Western® Pacific Inn estará situado un poco más adelante.