Prestige Beach House

First off - the front staff is pleasant, beyond that it is all downhill. The hotel is old and in need of definite maintenance. The 5 lane highway was busy ALL night and was 20 feet from the room and felt like it wasn't going beside the room but through it - they provide ear plugs on the nightstand (I barely slept). Sheets were soiled - slept on top of the bedding. Be aware - they charge for parking - no where did I see that. This is connected to the Best Western system but when I called to complain I feel I got nothing more than lip service... The pictures are idyllic but note they are not a true representation of where we stayed - someone was masterful with a camera.

Quaint hotel. Too bad the area built up so much around it which takes away from views. Very wonderful location. Right across from the beautiful park and water. Just a few blocks from Bernard where there are several assign restaurants. Rooms were nicely appointed.

Easy to find, large clean rooms. Quick and helpful check in. It was the holiday weekend so extremely busy. We could only get a table for 8pm that evening. Good and service was good in the restaurant. The only down side was we had a hen party in the room opposite ours. They were very noisy and lots of banging of doors. Not the hotels fault. I would recommend this hotel. Nice that is do near the lake. Good parking too. Book the E bikes that are out the front great fun.

Beautiful hotel with excellent staff. Check in/out was quick and easy. Room was impeccably clean. Hotel is right in the lakeside park and close to lots of excellent restaurants. Will definitely be back. It is too bad that the lounge area is no longer open. It was very funky and a fun place to go.

Very clean room, great staff, and excellent location for enjoying downtown. Indoor pool and hot tub were a nice break. The room had a mini fridge (for drinks and leftovers) and a microwave and single cup coffee maker (ask for extra coffee pouches). One side faces the main road through town and might be a little loud for some folks, the other side is on the alley (still a decent view). some rooms face the lake and the park. Parking cost $15 per night but is handy and fairly secure.

The restaurant is pretty good. The pictures on the google search sites are pretty YUCK !! a bathroom with the toilet seat open.....a couple of shots of unmade beds... unappetizing pictures of menu items !! Really...you need to check your advertising !! I would never recommend your hotel.... by what I see online !! A lot of room for improvement!!

This place was spotless, quiet and close to good food! The staff was so nice to all of us. And affordable as well. Most places that are affordable to the average income earner have rude staff and dirty facilities, this is not the case here.

We were very happy with our stay the staff and the service was outstanding. The food at the restaurant was so good we can't wait to go back and have the cheese cake again we would highly recommend this hotel. Perfect location

We were pleasantly surprised with our stay. The service is excellent; rooms are clean; the restaurant is absolutely incredible! Lots within walking distance--beach, downtown shops. We would return for sure

Denissa is the absolute best agent I've ever dealt with at any hotel in my life. She made us feel welcome and helped us get set up with excellent dinner plans. What an breath of fresh air. Basically anything we asked her she had an excellent suggestion and response to. definitely would stay at this property for my birthday getaway again.

Hotel and staff are wonderful. I gave location a 3 because while it was close to the downtown core and lake, some families may not appreciate the fact the Mission is beside the property and as a result there are many homeless.

Six people room does not fit six people, sofa bed does not fit 2 people. AC is too close to the bed, cannot run during sleeping time. Washroom is kind crowded, foot towel won't fit when you open the washroom door. Price is very expensive even with senior discount.

For the price you pay, know you're paying only for the location. We do an annual girls trip to Kelowna and decided to stay here instead of where we would normally stay. Concierge at check in seemed off, not sure if he was stressed or having a bad day, but the initial interaction wasn't great. We went to run an errand before going to the room, so an hour later we got back to the hotel and actually walked into the first suite. The minute you open the door, the room smells like something died in it. At first, we thought it was maybe the garbage cans outside the room that have been sitting in +30° heat, but quickly figured out that wasn't it. Since we couldn't locate the source of the smell, I went down to the front desk to talk to the same concierge about it. He came up with us to check, confirmed the presence of the smell, and moved us across the hall. Although the original smell wasn't an issue in the new room, we found over our three day stay that the bathroom would smell of sewer whether it was being used or not. My guess is the smell intensified the more people were using the bathrooms in their rooms. At this point we felt it was going to be more of a hassle than anything to move rooms so we didn't say anything until we checked out. Our balcony light wouldn't turn on. When I called down to the front desk the following night, I was told only some of the rooms had light switches and that they should all turn on. Ours didn't and no one offered to change the bulb or anything. I get that it's minor but as two females who wanted to sit outside late in the evening without having to deal with safety issues (a lot of heavy drug use in extremely close proximity to the hotel/beach/marina), not being able to fully utilise the balcony was a let down. Parking was charged on the last day, even though the concierge told me on the first day he was charging it (I paid in full upon check in). Lastly, the hotel does not provide breakfast. I've stayed at a number of BW Properties, so it seems odd considering I paid $1000 to stay at the hotel for three nights. We really wanted to love this hotel and will likely not stay here again.

This place is very close to to hot sands beach, the water park is so much fun for kids. It has a nice restaurant. The hotel staff are friendly and helpful. Some parts of the hotel have been renovated and it looks nice. But it is dirty! The shower has mild and mildew on the tiles. The pool floor is gross. If this place was clean I would give it 5 out of 5 but because it's so dirty I would give it a 2 out of 5. It's right by a noisy road but the patio doors are sound proof. Beautiful view of the mountains.

The hotel is poorly managed and desk staff require training. My room was to be charged to the pre-authorized card, present at check in and check out. Despite the Folio receipt clearly having the correct card number, my card was also charged, despite being pre-authorized only for incidentals. They have made endless excuses - which all fall flat in light of the true circumstance. Yes the card holder was present at checkout, yes you DID have the correct number, in fact you printed it on receipt, etc etc. At the end of the day THEIR error cost me time and interest while waiting for reversal of charge. They are sorry? Did not seem like it to me. If you travel for business - I do not recommend this shabby, noisy and unprofessional hotel.

Room was okay but hardly superior. First time I've ever encountered a 6 pm check-in, which is not convenient. Due to the pandemic, we brought some food to heat up in the microwave - surprise! no microwave in room...and a charge for uncovered, unsecured parking in the alley behind the hotel - in Kelowna, seriously. Not Seattle, not Vancouver. Kelowna: a small mostly low-rise city in the interior of BC. No BW recognition. No breakfast option to avoid sit-down service. I've since discovered that the Prestige family of properties is always higher priced than others in the vicinity. We picked it for ease of a quick visit to our nearby family's patio for an hour. I regret not being more careful with my choice (never have to worry about BW, but won't make this mistake again). I recommend you shop around - there's lots of competition and better value not far away.

Stayed 3 nights and enjoyed the location immensely. You can walk to City Park (across the street) and all along the waterfront. Covid protocols in place so there was no housekeeping for us. We received a $10 restaurant credit for each night we were there. Had breakfast in the restaurant all 3 mornings and our server was wonderful. Menu is similar to the Prestige Lakeside in Nelson. Rooms were clean, toilet/shower room very small. Hallways were showing a bit of age. Since we were there for 3 nights it would have been nice if they dropped of additional soap/shampoo due to no housekeeping on a daily basis. Had to track down a housekeeper trolly cart and they had no issues giving me more shampoo, plastic cups, etc. The only downsides I could see was that sometimes there was no parking immediately available on the hotel property. Also, rooms facing Harvey Avenue (Hwy. 97) could be loud with traffic. One in our party had a room facing Harvey and our room faced the rear. I would stay here again and request a room facing the rear.

DIRTY Hotel. Room not clean ... mirrors, counters, closet door track ALL unclean. Area is sketchy. NOT WORTH THE MONEY PAID FOR HOTEL SERVICES RECEIVED. Located next to busy traffic coming off the bridge.

We travelled at Christmastime before Covid exploded so things may be different now. The room was large enough, and the bed was comfortable and clean. The bathroom was also clean. We were disappointed that the on-site restaurant was closed to guests for a function, and the HVAC system in our room was acting up throughout the night, making a solid sleep difficult. The CSR on the desk was good about it, and at least refunded our parking fee to try and make things right. The other area to improve was the cleanliness of the balcony. I stepped out to enjoy the evening air and left a foot print in the grime outside the room. I opted not to stay out there any longer.

FAKE, FAKE! Most of these photos are fake! It has a cold pool and the rooms are very small. Don't pay $30 for a dog, All you get is a piece of plastic. Oh and don't get me started on the slow elevator

I reached out to the hotel directly on June 22nd after our stay on June 20th. Then sent the same correspondence to Best Western on June 25th, I have yet to receive a response from either. Very disappointing! Here is exactly what I sent to both: We have stayed at the hotel many times in the past, but were very disappointed this time. It was my husband's birthday and we stayed in room 231 at the end of the hall. Even though I had used a free night stay for this occasion, this seems to irrelevant to me. Understandable that you have just opened and things are not exactly normal, but it would have been nice to be advised of some of the changes when we checked in. We were not advised that the pool area was shut down, or that you weren't providing teas, sugar, whitener, etc. due to Covid. Being a Diamond member, there are usually robes in our room, and a goody bag. Not huge things, but these things are important to me! The biggest disappointment was our balcony. Gorgeous as it was, it was absolutely filthy and we could not even sit out there on the furniture. Truly would have been nice to lounge out there since the pool area was closed, but I was not about to clean the balcony (although I was tempted). When checking out, I addressed this with the clerk, and she said that your staff was limited and they had not yet pressure washed the decks. In my mind, this was an unacceptable answer. My analogy is as such; it is like washing half a floor, and stating that the room was clean, because clearly the deck floor or furniture had not been washed. It would have been better to post a sign that the balcony was off limits. I took several pictures, and showed the clerk when checking out. She certainly raised her eyebrows and suggested I email you directly. Perhaps you can now address with your cleaning staff.

Change/washroom area in the pool facility could use an upgrade. The area is very small and the decor, hardware etc. needs to be replaced. The pool and hot-tub are satisfactory. We did not have need of the restaurant or bar facilities, however, these looked to be pleasant facilities where one could feel comfortable.

Sam who worked in the evenings (Thursday & Friday this past week) at the front desk was extremely helpful with all of our inquiries and nothing was too much to ask. Keep up the great hospitality! Rooms were clean and quiet. Parking is a steal at only $7/night, which makes sense being centrally located downtown.

Stayed for 1 night with our very large dog and felt very welcome by the staff who did their best to meet our needs. From giving us a good rate to giving my pooch a belly scratch the staff was incredible. Thank you all for helping a frazzled family find a nice room in Kelowna. We would definitely stay again.

Nice clean hotel, lovely breakfast, right across from the beach. However, the noise from being directly on the main highway into town made it harder to sleep. Possibly rooms on the back side of the hotel would be better in this respect.

This is by far the best hotel we've stayed at. Pristine clean, adorable decor , super comfortable and cozy, excellent service and the food in the restaurant was amazing and quick. Not one thing to complain about! We will definitely be checking in here again next time we visit Kelowna!

We Loved the beachy theme carried throughout the hotel. Amazing service from the front desk, and very helpful too. The room with 2 queen beds and a couch pull out was perfect for our family. The pool was clean, the hot tub was hot, and plenty of towels in hand. Hotel bar had an excellent wine and oyster happy hour! Parking was safe and secure. The location was perfect. We would absolutely stay again!

This hotel was easy to get to, the room was really nice. We had supper at the restaurant in the hotel and it was amazing. The wait staff were really accommodating. We also had our breakfast in the same restaurant and it was delicious.

This hotel was very cute, with nice up to date rooms, good heat, comfortable beds and great service. There is parking, a little tight for bigger vehicles. It is very close to restaurants and the water, would stay again.

I would like to specifically commend the server Emily. She was helpful, friendly and went out of her way to look after my breakfast with care. She made sure to remember what I wanted on my second trip into the restaurant for breakfast and one day gave me free coffee. Emily's manner was indeed to be complimented on. Such a nice, friendly atmosphere she created.

Stayed for one night on a work trip visiting British Columbia. Loved the newly renovated beach style decor of the hotel. Would have loved to explore the surrounding area more as it's in a great location directly opposite the park and beach.

We were very disappointed in this hotel. Although great location to walk to the lake and marina, it was a very noisy location. We actually compared the noise level to our stay in New York. It is right next to a busy highway, so if you are on that side of the hotel, you have traffic noise, but sun on your balcony. If you are on the back side of the hotel, you will hear the construction from behind the hotel (which started promptly at 8:01 am) and get the viewing of people urinating in the back alley and no sun on your balcony. This location also backs on to the gospel mission, so lots of homeless hang around and build their tents etc. on the next street over. There is no common area outside to enjoy sitting in the sun with a coffee. The door hydraulics are very strong so again adds lots of noise. This may seem really petty but we actually went for an R and R weekend. Not really a hotel to hang out at, besides to sleep. The pool both nights by 7 pm did not have pool towels. We did try the restaurant, it was good food, but terrible service. After an evening meal and a breakfast we just used room service. As we did not want to experience the lack of service a 3rd time. Lots of great restaurants a few blocks away, but be prepared to pay for parking. You will have to pay for parking at the hotel and then again at any other restaurant in the area. If you are lucky to find parking.. Comfy beds and pillows, clean, easy check in. We will not return due to the noise level and direction of which this hotel sits with respect to sun exposure.

We stayed for 1 night in room 219 and when we arrived at 4:15pm there were several guests waiting in the lobby as rooms were not ready even though check-in is supposed to be 3pm. We didn't get a room until 4:45pm which made us late for our 4:30 dinner reservation. The room was cleaned but they must have run out of towels because they didn't arrive until much later. Even though they claim to be recently renovated it was not a complete reno. We couldn't open/close the closet doors because of the rust/dirt clogging the track. (pics included) The base board heater had the metal trim sticking out. (pics included). I doubt we would return even though the location is fantastic.