ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Valley Hotel, Telford

4.5/5  - basé sur 1069 notations.
Ironbridge, TF8 7DW, Telford, Great Britain - See map

Ah. . . Best Western Valley Hotel. A stunning retreat located in the breathtakingly beautiful World Heritage site of Ironbridge, just four miles from Telford. Words may not do the AA 3 star Georgian House justice, but when we tell you that the hotel overlooks the River Severn, is bordered by beautiful parkland, has 44 individual ensuite bedrooms, and full conference and banqueting facilities and lies within easy reach of museums and attractions that showcase this world famous area and its industrial heritage, the scene should be well and truly set! The 2 AA rosette awarded Chez Maw Restaurant offers a full á la carte menu with a selection of modern European cuisine, and offers views of the stunning valley (as does the adjoining bar area) to provide a unique and relaxing experience for all guests. Excellent service, award wining food in a fantastic location, make this hotel almost indescribable! Enjoy your stay.

Best Western

Valley Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1071 guest reviews
NOTE ISSUED
Excellent
590
Very Good
347
Average
84
Poor
32
Terrible
18
REFER TO NOTICE
Business Business
112
Couples Couples
564
Family Family
143
Friends getaway Friends getaway
160
Solo travel Solo travel
25
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Excellent Hotel!"

5
12/07/2018

This is a fabulous hotel located in the Ironbridge Gorge, very near to the bridge itself. It is an old house with fascinating history and some truly unique tile work in some of the halls and landings. We dined in the hotel and the food was tremendous. All the staff we encountered were brilliant at there jobs and were friendly and helpful. The hotel fronts onto some very pleasant parkland which is on the bank of the River Severn. There is a large car park, along with a beautiful patio. Highly recommended!

"A break with charm"

5
11/07/2018

Couldn't fault the location as it backs onto the River Severn and just a 20 minute stroll along the foot path to the famous " Ironbridge". This what we come to see unfortunately it is clad in scaffolding. However, the hotel was really good. Originally a Georgian house built in 1757 for George Goodwin (1719-1773) a Master Collier. There are magnificent colourful tiles that go up the main staircase. The room (33) we had was what we expected. The only problem we had but didn't say anything was that because of the high temperatures lately it was like an oven (you could have fired tiles there). Had the fan and windows open and slept on top of the bed. Continental Breakfast was enough for us and everyone of the staff were there to help. Large car park. Overall a lovely weekend break.

"Perfection Personified!"

5
04/07/2018

This is an excellent hotel right in the heart of Ironbridge, yet with the River Severn just beyond the gardens providing some lovely walks - a perfect balance between the Industrial Revolution past and the rustic beauty of some fine countryside. Our room was perfect, overlooking the rear gardens, breakfasts and dinners were of first class quality and served by polite and attentive staff. We couldn't fault it - well done!

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest We are delighted to learn of your enjoyment of all aspects of your stay with us.. Your kind compliments are greatly appreciated. There is so much to see and do in this wonderful county and we very much hope to welcome you back soon to explore some more.. With regards

"Weekend in Ironbridge"

5
02/07/2018

Just spent a weekend in Ironbridge at this hotel, what can I say - it was brilliant. Lovely hotel, spotlessly clean, nice friendly staff, good breakfasts. In a great setting, down the steps and into a lovely park and a nice cooling walk along the river. This hotel is in a great location and we hope to return in the future. Thought we were seeing double this morning when we saw 'the twins' on the reception desk! One of the nicest hotels we've stayed in for friendliness and cleanliness, well done to all the staff.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, It was wonderful to learn of your feedback following your recent stay with us.. Thank you for the kind compliments.. We are delighted you had an enjoyable stay and very much hope to welcome you back again soon… With regards

"Afternoon Tea"

5
02/07/2018

We had booked for an afternoon Tea and how lovely it was. The service was second to none , nothing was too much trouble. I would definitely recommend this lovely place. The hotel is set in beautiful surroundings.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are in a stunning location to enjoy an indulging afternoon tea and we delighted to hear you enjoyed your experience with us. Thank you for your recommendation and we hope to welcome you back in the future! With regards

"Nice hotel, I'll go back"

5
01/07/2018

My wife and I visited The Valley Hotel for a couple of days. We were using Tesco vouchers. The hotel is well run, the staff are excellent and friendly and the food excellent It's an ideal please from which to explore the attractions in the valley. We live only 30 miles from the town so if we want to return to the area will probably do it on a daily basis. However we've already recommended it to our children.

"Last minute break"

5
24/06/2018

Booked as a last minute break to attend an event at one of Ironbridge sites ... could not fault the hotel at all ... the staff are exceptional, friendly , efficient and a credit to Best Western. Special mentions to Becky in the bar and all the restaurant staff. Very reasonably priced bar for a hotel, chez maw restaurant is outstanding... fabulous food.. we were planning on going out for our second night but decided to stay at hotel simply for the exceptional service, atmosphere and quality dining experience. Loved it and we will definitely be back !

"Great dinners, shame about the room"

3
21/06/2018

We stayed for two nights in May. On the plus side the hotel is in an excellent location for visiting Ironbridge, being a pleasant 10 minute riverside walk from the Iron Bridge. We were on DBB terms and the dinner on both nights was superb and excellent value on the DBB rate. Also a plus for me is that real ale was available on draught in the bar. The staff were at all times polite and helpful. However, there were several points that were disappointed with. Firstly, on both nights of our stay the hotel was catering for large groups and this must have influenced our room allocation, which was most disappointing. We were initially allocated room 25 which is up a steep flight of stairs and is the only hotel room in my experience that had no external windows, it had frosted windows looking over a hallway and onto a wall. We went straight back to reception to request a change and were offered room 14 which was an improvement but, being small with a small bed and a cramped and outdated bathroom was not to the standard we've previously experienced with Best Western. Dinner, as noted above, was superb on both nights but breakfasts were only average at best, especially when on the second morning the hot items were on a buffet (and were actually only luke warm), and not cooked to order as on the previous day - I presume this was because of the large group staying at the time. I would have given the hotel a four star review were it not for the poor room allocated. I would stay here again if I could be assured of a decent sized room with a view which I know from other reviews the hotel has.

"anniversary weekend"

5
20/06/2018

Everything, from the moment we arrived to our departure was first rate. All the staff, in all departments, were extreamly helpful and friendly. This was an anniversary weekend break and we were made to feel very special

"cathy blair"

5
19/06/2018

excellent hotel set in beautiful grounds with the river at the bottom.location perfect for all amenities and things to do.lovely village,great restaurants great holiday.hotel staff were all very helpfull.rooms clean and tidy.

"Wonderful value"

5
16/06/2018

We had the 3 day leisure break with dinner included on all the nights. The dinner in Chez Maw was quite simply outstanding. Imaginative food, beautifully cooked and fabulous presentation. The sea bass served with a delicious fishcake and the wonderful cured salmon and mushroom pate starrters were particularly enjoyed and the "deconstructed" eton mess desert a treat. The hotel is very well staffed and all are unfailingly helpful and friendly. Very good wi fi although we did need a bit of help accessing it. We just had a basic twin room but quite large and more than adequate and like the whole hotel absolutely spotless. The garden leading straight into the park was lovely. Finally for visiting the attractions we found everything was within walking distance.

"Thank you for such an enjoyable time"

5
14/06/2018

What a wonderful place to stay, nothing was too much trouble for the staff who made it so enjoyable. We went to celebrate a birthday and my wife even received a card from ‘The Team'. What a lovely thought! We could not fault the restaurant experience with the food presented beautifully and served by well trained staff. We had a dedicated waitress who was introduced to us on entering the restaurant. Nothing was too much trouble! We will be returning to Ironbridge soon and will definitely be staying in The Valley Hotel again.

"Perfect location for Ironbridge and wonderful hotel."

5
13/06/2018

The hotel is the old home of the Maw family, famous for the Jackfield Tile factory and there are beautiful tiles everywhere! Wonderful location overlooking the gorge and walking distance of the town. Food was very high standard indeed and all the staff were very friendly and helpful. Really good service and we can't believe this is a 3 star hotel.

"Another lovely visit"

5
12/06/2018

We keep returning to this hotel and this is due to the wonderful, professional and extremely friendly staff. If I could change anything it would be the outdoor seating. The present outdoor seating is wrought iron tables and chairs, no problem with that, but comfortable seating to relax in, would make it just perfect.

"Valley Hotel, Iron Bridge"

5
11/06/2018

Cannot recommend the Valley Hotel and it's staff highly enough. Very friendly staff who obviously cared about the quality of service they were providing and immaculate hotel in a lovely setting. Full marks.

""Very" Best Western.."

5
11/06/2018

Following our visit to Ludlow, Iron-bridge seemed the obvious next port of call. This hotel is a popular wedding venue so when booking I requested a quiet room and was assured that this request could be accommodated. We arrived early for check-in and the first wedding was in full swing, however the staff had everything in hand. Our room was quickly made available, room 5 in the original house overlooking the gardens and river. Very quiet, dual aspect room, good size with high ceilings and spacious bathroom. The room and hotel throughout was spotless and well decorated with a tasteful use of decorative local tiles in the public areas. A welcoming birthday card for my wife was waiting on the dresser, from the hotel staff, nice touch. The hotel has 44 rooms and there is no lift, help is available with luggage if required. The restaurant décor was in keeping with the rest of the hotel and the evening meals excellent. Breakfast can be buffet or cooked to order depending on the numbers staying at the hotel, both were of the highest quality. The hotel is situated a short stroll from Iron-bridge centre, and a little longer stroll will take you to Coalport and a number of other attractions. Regarding the Valley Hotel we would say that it is a lovely hotel in a lovely setting with super efficient and friendly staff. The hotel is listed as 3 star ? can you believe that. One point of note regarding people thinking of visiting Iron-bridge in the near future, the main attraction ( the historic Iron Bridge ) is currently encased in sheeting receiving some much needed TLC, however this minor disappointment did not spoil our visit to a lovely part of the country and finding another excellent hotel. Well done Valley Hotel.

"Afternoon Tea"

4
07/06/2018

Popped in for an afternoon tea with the wife,as afternoon teas go this is up there with the best. Good selection of sandwiches ,cakes etc. Very pleasantly and politely served by a nice young lady,thanks and well done. Overall very enjoyable.

"Close to Ironbridge"

4
03/06/2018

Our room was no. 14 on the top (2nd) floor - no lifts (but this is stated on their website so not a surprise). Very friendly staff throughout the hotel not just at reception. Room, including en-suite bathroom was very clean. Breakfast was buffet style with plenty of choice for cereal, fruit juices & pastries - hot selection available too, complemented by pot of tea or coffee and fresh toast. Down the bottom of the garden you can get onto the footpath through the park and along the River or the main road takes you straight into the town and the famous Ironbridge (10 minute walk).

"Just great"

5
03/06/2018

Really great hotel, beautiful setting, lovely building, wonderful staff, we visited here with a coach party, nothing was too much trouble for them. The food was very good, although there was many of us it was always served piping hot. Would recommend without hesitation

"A family weekend"

4
03/06/2018

We stayed at this hotel for our yearly family gathering and all of us enjoyed our visit. The staff, in spite of obviously being very busy, were extremely helpful. The rooms were comfortable and clean, the food was excellent and the hotel grounds peaceful and well looked after. We hope to return to stay here again next year in order to explore more of this beautiful area.

"3 NIght DB&B Stay"

5
31/05/2018

We stayed with a group on a DB&B package. The hotel staff were very friendly and helpful throughout a busy bank holiday weekend. We had the set menu and the choice and quality of the food was excellent value for money and the menu changed each night. Decent real ale behind the bar and a decent wine list at reasonable prices. Hotel is within easy walking distance of the centre of Ironbridge.

"Excellent Stay"

5
30/05/2018

Spent 4 nights at the hotel where I found the whole experience to be be of a very high standard. All the staff in the hotel were welcoming and efficient which added to the fact the hotel is situated in a beautiful position. All aspects of the Restaurant were of a high standard / food / ambience / service. I would return again / excellent stay / Thank you

"Impressive hotel with fantastic staff and HOT PLATES (deep joy :0 )"

5
30/05/2018

had a 3 night stay over a busy bank holiday that would stretch most hotels especially with groups weddings and the odd touch of heavy rain but this hotel took it all in its stride and excelled. why ? because of its excellent well organised trained professional team of staff they were awesome the chefs served great hot well presented and great food, the admin management friendly and always in control the housekeeping flawless, maintenance on top of the job, waiters bar staff all good and always on hand all had a smile for you, understanding and friendly the chefs made sure all food served on hot plates oh joy never in last few years have i had a hot plate especially for breakfast this is one of my points that impress me as a ex chef would return and highly recommend this hotel is very close to iron bridge gorge and local shops nice riverside walks

"Great value, fantastic staff and food"

5
29/05/2018

Just spent 4 nights bed breakfast and evening meal at the Valley and was highly impressed. The food is fabulous, the staff all dedicated and helpful. The setting is wonderfully calm and peaceful, steps down from the back of the hotel and down to the banks of the river Severn. A few minutes flat walk into picturesque Ironbridge. Get the GC1 bus from a little way up the road to all local attractions and save on parking fees.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Following your four night stay with us, it is wonderful to learn of your enjoyment of all aspects of the location and hotel .. thank you for the kind compliments which will be shared with the team. We very much hope to welcome you back for another short break very soon. With regards

"Fabulous Hotel and Service"

5
28/05/2018

This was my first time to the Valley Hotel and I would highly recommend it. The Hotel is set in stunning grounds and in a world heritage site, with Ironbridge within close proximity. The staff were very friendly and engaging and nothing was too much trouble. The room was a generous size and very comfortable and the bathroom clean and a good size. The Chez Maw restaurant has 2 AA rosettes and it is easy to see why; the food was delicious, very well presented and the service was excellent. A thoroughly enjoyable stay and I look forward to my next visit.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are really pleased to learn of your enjoyment of the Hotel and this wonderful World Heritage Site location.. Thank you for all of your kind compliments.. We are very proud of our award winning Restaurant and delighted you enjoyed the dining experience.. It is wonderful to learn of your intent to return, we look forward to welcoming you back! With regards

"Well located hotel"

4
24/05/2018

Hotel is an historic building that was originally a private home. It has beautiful gardens and is located on the Severn River in Ironbridge. Our room could do with new curtains and a new shower and we could hear people walking around in the room above. However, the breakfast and location was excellent, the staff were friendly and we would definitely stay here again.

"Afternoon tea "

4
22/05/2018

Arrival the hotel was stunning clean and well maintained, parking was available free and easy to access. I walk with a stick and found the hotel ok to access there was steps to enter the bar and restaurant area but I believe the front entrance was wheelchair accessible. When we entered the bar area there seemed to be no staff around and had to walk through the hotel to main reception thankfully the hotel was not hug. The corridors were very clean and well kept however if a wheelchair user they were quiet narrow but accessible. When we returned to the restaurant the staff were very polite and the restaurant was tidy clean and well kept, it was a quiet day at 2 pm however the tables were close together but staff eager to help. Our table was clean and well positioned in front of a large window with beautiful views. The afternoon tea was served by a polite young lady one fault was the the tea pots were stained around the spout area however the food was basically presented for me a bit of a let down considering the hotel and surroundings, on a better note the sandwiches, cakes, scones and tarts were lovely but no butter served with the scones that's my preference everyone's is different. I never asked as the staff was not present in the dining room very much. There was no offer of extra tea at all but the presecco was lush again it could be dressed with a strawberry in it to make it look better. Overall a lovely place to go and beautiful walks by the river and loads of antique shops and shops to see and of course the Ironbridge itself there is now the opportunity to walk across the wrong side of the bridge and see parts that are not usually visible with maintaining work.

"Mixture of good and bad"

3
22/05/2018

This hotel is an odd mixture of very good and poor. The good points: 1. Good location on the edge of Ironbridge and within easy walking distance of the centre and the rest of the World Heritage area; pretty grounds and plenty of parking. 2. Large and comfortable room and bathroom. 3. Attractive bar with two local Shropshire ales. 4. Friendly and helpful staff. 5. The restaurant is very good for dinner - see separate review. The bad points: 1. Uncomfortable bed (which was smaller than the size of the room would have warranted). 2. Very poor breakfasts (a surprise given the quality of dinner in the restaurant). The first morning (perhaps because of the numbers of guests) hot food was available only via a buffet; all of the food looked unappetising and eggs were limited to fried eggs. Although on the second morning cooked food was ordered at the table, with a wider range available, the quality was mediocre, with over-poached eggs. On both mornings there was also a cold buffet - although the fruit salad was good, the muesli was far too sweet. All in all, these were disappointing breakfasts. It is difficult, therefore, to summarise, other than to give an "average" rating.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, I am sorry to learn that not all aspects of your recent stay with us met or indeed exceeded your expectations on this occasion. Please be assured all your feedback has had our full attention. It is good to learn of your enjoyment of our Restaurant, bedrooms and service from staff. We have noted your comments in regard to the bed and breakfast for further review and consideration. We trust you enjoyed some relaxing time in our World Heritage site location and very much hope to welcome you back again in the future. With regards

"great character hotel"

5
20/05/2018

a beautiful setting & excellent staff service at the Valley hotel. thoroughly enjoyed my two night stay with breakfast & dinner. Room was comfortable & food of a very high standard. hotel location is ideal for those wishing to visit all the local museums & the Ironbridge itself. We will be back to stay!!!

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Its wonderful to learn of your enjoyment of your two night stay with us... Thank you for the compliments, we are delighted that you intend to return, we very much look forward to welcoming you back! With regards

"Weekend Break"

4
20/05/2018

Travelled to Iron Bridge to see the world heritage site and sample some fresh air away from the city. Pleasant stay at hotel and a nice evening meal with walks around the area. Room was clean and in character as reweiwd by others.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Its great to learn you enjoyed some relaxing time in our wonderful location, we re pleased you had a good stay with us and very much hope to welcome you back again in the future. With regards

"Group holiday 5 day break"

5
16/05/2018

Holiday with group of 45. Rooms all clean and very comfortable. Food excellent.self service breakfast replenished hot and fresh regularly. Evening meal menu changed nightly with good choices and quick efficient service. All staff friendly and professional. Access to parkland walks refreshing. Would recommend the hotel and the area.

"holiday break"

5
15/05/2018

lovely hotel with a lot of character and great locationstaff were friendly and room was good cant fault this place will be booking again. only 5 mins walk to ironbridge , ate in hotel resturant food was very top standard ,

"Hotel was pleasant but problem that was dealt with rudely"

2
14/05/2018

Stayed at The Valley hotel in May 2018. Good weather and the hotel looked very welcoming. Interconnecting rooms were pleasant and clean. Near to Ironbridge village. We were staying Sat to Sun and were looking forward to a peaceful Sunday morning rest. We were however all woken at 7.30 by a loud droning sound with floor vibrations. The low frequency sound was extremely annoying. After 10 mins I rang reception to complain who said they didn't know what it was but would investigate. 2 minutes later it stopped. 20 minutes later it started again. We gave up and went for breakfast (ok but not great for kids). On checking out I was asked if I'd had a good stay. I stated that it wasn't great and mentioned the noise again. The receptionist was very rude - said they didn't know what it was (which was incredible seeing as they turned it off so quickly), that nobody had complained before (incredible as it was so loud) and made absolutely no effort to apologise. AVOID room 43 and 44 if you want a restful break.

"weekend break"

5
13/05/2018

stayed here last weekend for 2 nights for a tourist trip to ironbridge with my wife. let me strat off by saying that this hotel has so much character and located in amazing location on the banks of the river severn, my room was lovely with nice view and comfortable bed with tea/coffe making facilites, the breakfast was cooked to perfection and the staff were very nice, dinner at the chez maw resturant which serves fine dining cuisine was amazing. i would recommend this hotel to fellow travellers who are looking to get away from the corporate hotels and experience a boutique style hotel in amazing location with great friendly staff.

"Underwhelming !!"

3
11/05/2018

Used a voucher here for a afternoon tea with glass of sparkly for two people... When we got to the hotel we pointed out we had come for our afternoon tea as per our reservation ..we then handed our voucher to the barman then went outside to eat as it was a lovely day.. Upon finishing our spread the same barman asked if we had given our voucher to him as he forgot !!!! We confirmed that we had then left... Couple days later a lady from hotel phoned to ask for our voucher !! We stated that the barman had been given it before we sat down to eat and at this point she wanted us to go online to get a reference code for the voucher as they had lost the voucher...we explained we couldn't as the voucher was given to us as a gift..... Come on guys sort yourself out and file your vouchers so you don't need to phone and leave messages to people as though we trying to get away without paying it seems... Must say we have had much nicer afternoon teas also... Hope you found the voucher you misplaced

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Following your recent visit to the Hotel for Afternoon Tea, please accept our apologies for the confusion over the voucher. It is extremely rare for us to receive feedback of this nature and I am investigating your comments with the team involved. I do hope you will consider visiting us again in the future, if we can be of any assistance please do not hesitate to contact us. With regards

"wedding"

1
10/05/2018

Disgusting if you are a smoker. We had respect and smoked outside, even picked our nub ends up and put them in our bin in room. BIG mistake!!! They will fine you no matter what. When we arrived we found nub ends on the balcony in plant pot and guttering but that was ok to us. Room dated, Tea facilities are poor. Would rather stay at premier inn for a decent price o £29.00 than the robbing £125.00 here.Poor customer service and stay.Never again and will not recommend.

"Anniversary"

5
09/05/2018

We went for our first wedding anniversary. The staff were amazing,we had the best room ever and they left us a happy anniversary card in the room. The room was lovely, clean and big and warm. The bed was very comfy and the bathroom was huge with great pressure. Excellent WiFi and breakfasts topped off the amazing time and they didn't even seem to mind when we came back from walks covered in mud. Can't recommend them enough.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, I am delighted to hear you had a wonderful first wedding anniversary with us. Thank you for your kind compliments and recommendations, which are greatly appreciated. We very much look forward to welcoming you back for your second anniversary, if not before! With regards

"The Harry Potter Cupboard"

2
05/05/2018

I recently stayed at this hotel for a wedding. I was the bridesmaid and luckily I was able to get early check in to get changed before the event. I was given room 27 which is under a set of stairs (hence the title of the review). As I walked into the "room" I was literally on top of the bed before I got fully through the door. It was small and dark. I didn't think much of it and thought that all the single rooms would be this small. Upon returning to the hotel after the event I went to my friends single room to compare and I was gobsmacked. It was spacious and light and worth the money we was paying for the room (a wedding package deal which cost £59 for a single with breakfast). I had other people who was with the wedding party look at my room and they was all shocked that I had been placed in "room" which may as well have been a store cupboard. This room is also next door to the function room which the evening reception was being held. The evening reception went on til 00.15am. Once it was over we all went back to our rooms. I was then constantly being awoken by staff opening and closing the doors to the function room while they was cleaning it (these wasn't silent closing doors) and then they had to cheek to stand outside my room chatting while doing their cleaning job. I think went on til about 02.30 in the morning but I had lost the will to live and felt like telling them to shut the **** up. In the end they eventually left but I still couldn't sleep as the gap at the bottom of the door allowed the corridor lights to stream into my room and as my bed was facing the door there was no escape from this light so I placed all my shoes at the bottom of the door to block the light. I eventually went to sleep but then was woken up early again due to guests going up and down the stairs. The only good thing I have to say is that the food was decent and enjoyable to eat. A single room at the premier inn is more decent than this place and there is no way I would pay anymore than the £59 I paided for the room and food if I was to exeprience this Harry Potter Cupboard again.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, I am very sorry to learn of your disappointment with your allocated bedroom. We take all guest feedback very seriously so pleased be assured that your comments have had our full attention. I have noted all of your points and will be investigating them. Please do be encouraged to report any concerns to the Hotel at any point during the stay in order to allow every opportunity to ensure your comfort and enjoyment. I am pleased we were able to accommodate an early check in and trust you enjoyed all of the days wedding celebrations.. Once again, our apologies that your stay with us did not meet with your expectations. If you would like to discuss any aspect of the stay with me further or if I can be of any assistance in the future please do not hesitate to contact me directly at the Hotel. With regards

"Most helpful & friendly staff"

5
02/05/2018

We have stayed at this hotel several times. The interior facilities for the disabled are well appointed. There is a lift to the well appointed invalid sweet on the second floor. Access to the ground floor is via a door at the rear followed by a circuitous route through the bar to the reception desk. All the staff are most friendly and helpful, no matter how busy the hotel! It is difficult to see what more they could do to make ones stay more comfortable!

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Thank you for taking the time to provide your feedback. I am delighted to know that you always have an enjoyable stay with us. It is always a real pleasure to welcome back returning guests and we all very much look forward to seeing you again on your next visit! With regards

"If you are looking to Visit Ironbridge Gorge the Best Western Valley Hotel is ideal"

5
01/05/2018

If you are looking to Visit Ironbridge Gorge the Best Western Valley Hotel is ideal. It is only a short walk from the centre of Ironbridge and the famous iron bridge. We spent the weekend at the hotel and found the rooms ideal, the staff where fantastic and so helpful plenty of car parking space. The breakfast included in our stay was of high quality, we had choice of a cold or traditional breakfast. You just helped yourself to whatever you wanted, the hotel backed on to the park and riverside walk, ideal if you have children as there is a play area in the park. The Ironbridge Gorge Museum is only a five-minute walk from the hotel, where you can by your tickets to all the museums in the area. You can buy a passport type ticket which last 12 months so if you don't see everything this time you can call next year as we did.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, It is wonderful to learn of your enjoyment of all aspects of your recent weekend stay with us. Thank you for your kind compliments. We certainly do have a wonderful location with so much to see and enjoy in the surrounding area. The Ironbridge Museum passport does offer excellent value. We hope to welcome you back again in the future, to enjoy lots more of what Shropshire has to offer.. With regards

"4 nights in Ironbridge"

3
01/05/2018

Very nice location and an excellent restaurant, with good helpful staff. First room we had had a bath with rain shower over was ok but very tired looking. Silicon sealant around bath , shower screen, and fixtures was heavily done and untidy. Had to change rooms after second night as adjacent guests left extractor fan running all night. We got no sleep, reception relocated us to a room in the attic, but it was not such a nice room, shower enclosure was very small with an electric shower, very little water pressure. Again bathroom very tired looking. Otherwise it would be a very nice place to stay. The food and the staff were outstanding.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are very pleased to hear that you enjoyed our award winning Chez Maw Restaurant and service from staff. I am very sorry that the bedroom did not meet with your expectations, I have noted all of your comments for further review and investigation. I trust you managed to explore our wonderful local area during your four night stay and that you are perhaps tempted to return to this stunning county again in the future. We would very much like to welcome you back. Should this be a consideration please contact us directly to discuss your preferences and concerns and we ll do everything possible to ensure you a comfortable stay. With regards

"Completely disorganised"

1
30/04/2018

Attended hotel for a wedding overnight. Firstly tea and coffee hadn't been replenished, which on its own is nothing at all. The lady at the desk at that point was nothing but helpful and i felt silly for complaining (I had a thick head and wanted a coffee). But then checking out today and payment was a nightmare. Firstly I had made a mistake in my booking with booking.com around 6 weeks ago and not included breakfast. I called the hotel straight away and tried to rectify it, they said I couldn't but I could pay for that on the day. They told me my son who is 2 could stay in the room at no extra cost as they brag about this on their advertising and that the initial payment I had authorised on booking.com would be taken a few days later. Then when I arrived at the wedding it still hadn't been taken. I gave them another card on arrival just to guarantee the room or so I thought. Then this morning I went to pay. They had charged 13.50 for my two year old child to eat breakfast which is against their policy. They refunded that when I asked but not until after they had asked who had told me it was free in the first place? I explained, said I called up as soon as I booked etc. Made to feel like a liar. Then I queried why they hadn't taken the payment as I was advised they would i.e after I had made the initial booking. She told me she had been trying this morning and it had been declined? I was shocked as in no way should it have been. Asked which card, the credit card or the one I presented on arrival and she said her system didn't enable her to identify that. So they had tried to take money but couldn't tell me where from? Not very professional in itself. Cue me rushing home and talking to the bank. Thankfully I have a wonderful bank. They had attempted to take no payment on either card since I had made the booking. So whilst the staff yesterday at the wedding were nothing but lovely and helpful I was fraught thinking my cards had been hacked when essentially somewhere along the line they had made a mistake. To tell someone cards have been declined when my bank categorically confirm they haven't been is disgusting and when taken alongside someone else in the wedding party having other issues involving being told one thing at the point of booking and another when they checked out, again regarding payment I cannot in good faith recommend this hotel. Which is a true shame as it was a beautiful wedding and the staff involved in the wedding itself really couldn't have been more helpful. Bottom line however - don't trust them with your card details.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest I am sorry to learn of your feedback in regards to the breakfast charges and confusions and concerns caused over the payment of your hotel invoice. We take all feedback very seriously so please be assured that your comments have had our full attention and investigation. On a small number of occasions when pre paid bookings arrive from a third party booker, payment attempts can fail but this can be due to many factors for example missing information or an error somewhere within the information. This won t always show to the bank as an attempt at taking payment. Depending on the source, understandably for security reasons we can t access the card information. I would like to assure you that we take the safety and security of all of guest card details very seriously with a number of processes and procedures in place to ensure this. Please accept our apologies for any confusion, mis -communication or misunderstandings. It is good to hear that you enjoyed the wedding celebrations and that you were well looked after by the events team. We very much hope that you will consider returning in the future and if I can be of any assistance please do not hesitate to contact me directly. With regards

"Excellent location, superb room"

4
24/04/2018

Great hotel with excellent spacious room & good food but service & communications need to be a little better. We booked dinner on our arrival for one hour later but the message hadn't got through to the restaurant so we had to wait too long for our meal. Also some of the breakfast items had been too long in the trays.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are very pleased to learn of your enjoyment with our stunning location and facilities. I am sorry if there had been confusion with the restaurant booking. I have passed the feedback back to the team for investigation. We very much hope that you will be returning to see us again in the future; we look forward to welcoming you back .. With regards

"Well worth a visit. "

5
19/04/2018

The hotel is perfectly situated for visiting the Ironbridge area. The staff was very welcoming and friendly. The room was very good, with all the usual amenities. We had an excellent evening meal in the restaurant. We will certainly be back next year.

"Pleasant hotel with good food and excellent service"

4
18/04/2018

A weekend away was extended with one overnight stay here to see the sights of Ironbridge. The hotel provided first class accommodation in an upgraded room. The room had fine views a four poster bed, spacious bathroom and a magnificent and unique tiled fireplace designed and made by the firm Maw. The Maws lived in the house which later became the hotel. Dinner was excellent and breakfast was a welcome start to an energetic day. The staff produced a booklet on request, outlining the history of the house and hotel. The service provided by the friendly staff could not be faulted.

"Enjoyable Break in a Lovely Hotel"

5
17/04/2018

Had a *Buy a Gift" 2 night break bought at Xmas, so glad we used it at this hotel, it couldn't have been better. The staff were a credit, both polite and helpful. There are some lovely quirky features including some amazing tile work on the staircase. Room was spotless with a large bed which we found extremely comfortable. Breakfast was buffet style, we paid extra to have the hot selection in addition to the cold as this wasn't included with our voucher. This hotel is set in the perfect location for a visit to Ironbridge, the bridge itself is currently being renovated however there is an additional walkway that gives you the chance to see how some of the work is being undertaken. Can highly recommend eating in the hotel restaurant Chez Maw, there is a good choice of menu and we had 2 wonderful meals. A truly enjoyable break we will certainly return.

"Character Hotel"

4
17/04/2018

My husband and I stayed here for three nights. The hotel is undergoing some refurbishment and this did not interfere with our stay. The hotel is a little tired however it is a hotel full character. Don't expect a travel lodge style hotel this one is quirky with individual funny shaped rooms. Ours had a four poster bed and the bathroom was up 5 steps and had a corner bath. We ate in the hotel restaurant and the food was lovely. The staff at this hotel are outstanding and really care about the guests. We would definitely stay again.

"Weekend Celebration"

5
17/04/2018

Having a big family birthday to celebrate we knew that we could trust this hotel to get it spot on. We had family over from Canada as well as our UK family and friends. We wanted it to be perfect. We were not disappointed. Great rooms, great service, great food, great value. We highly recommend this hotel.

"Visit to IronBridge"

4
11/04/2018

booked this hotel initially as it was close to Ironbridge Gorge that we wanted to visit. it is a pleasant building set in beautiful grounds about 1 mile from the Bridge. we had asked for a room with a large bed and were offered this and an alternative as they had a wedding the day we arrived and we would have been right above it - nice thought! we took the alternative room which was a 4 poster with plenty of room and was very light and airy. further we had booked full board as it was a very small amount of money to do this and as such we did not expect much. However! what a surprise. the Menu is wonderful with a range of alternatives and all very well cooked. to support this the staff both in the restaurant, plus the bar and across the hotel were lovely and extremely helpful. if we come back to this part of the world we will be staying here!

"Excellent location and helpful staff"

5
10/04/2018

This hotel is ideally located for a visit to the Ironbridge Gorge, just a lovely short walk alongside the river Severn to the bridge itself. We found the hotel clean and comfortable, and the staff made it a memorable stay. Offers of help were readily forthcoming both with luggage and knowledge about the various museums in the area. Breakfast was well prepared and adequate with many additional items (porridge, kippers etc) being available on request. We ate in the hotel on 2 nights and found the food well prepared, well presented and well served. Our orders were taken in the bar area, and drinks placed on the table before we were invited to take our seats. A little old-fashioned perhaps, but a very good way of showing the quality of service that was noticeable throughout our stay.

"Polite and friendly staff"

4
08/04/2018

I stayed here with my husband for a couple of days midweek. Our room was a four poster with double aspect and was quite spacious if a little dated. Everything was very clean and the staff we very friendly and helpful. Continental breakfast was included but we paid £4.50 each to have a cooked breakfast. Great location for Ironbridge and the museums. We would stay here again.

"Many good aspects but room a bit dated....."

4
07/04/2018

I would like to be able to award a good marking for this stay as it certainly wasn't average but I probably wouldn't go as far as very good. I've stayed at The Valley, on business, more times than I can remember but after a break of about four years I found the bedrooms to be dated on this return trip. Although clean and well maintained I felt the room was a bit ‘beige' and bland. I've always found the rooms to be a little bit luck of the draw but on this occasion it was on the small size and although the mattress topper made the bed bearable I felt that the mattress was in need of replacement. My colleague who stayed in the next room described hers as feeling claustrophobic. That's the slight negatives out of the way. On the plus side the staff were friendly enough and it was great to see some who've been there for years. We ate in the restaurant and were pleased that the high standard has been maintained. We both enjoyed our meal and the surroundings. It also represented good value for money. Breakfast was buffet style and although the service was a little bit chaotic( a long wait to be seated although we were acknowledged separately by two staff members who said someone else would be with us shortly) the food was very good. When the buffet ran out of eggs the waitress came around the tables with freshly cooked eggs for those who missed out which was a nice touch. So, would I stay there again? Yes, I would but would probably wait to bring my partner along on a leisure trip, as opposed to business, until the bedrooms had been refurbished or if I could be assured of one of the better rooms. A good visit to a nice hotel which could be fabulous due to it's location and historic building.

"lovely hotel"

5
04/04/2018

We stayed at the hotel over the Easter weekend and were extremely pleased and surprised to receive a room upgrade to a fabulous four poster bedroom. The hotel is within easy walking distance of the iron bridge and there are some lovely pub restaurants within walking distance. The hotel staff were all very polite and helpful, we couldn't fault anything at the hotel. The breakfast was well cooked and plentiful. We will definitely be staying here again. Thank you so much for the upgrade to a beautiful room! x

"Family Easter weekend"

5
02/04/2018

The staff at this hotel made our stay very enjoyable, they can't do enough, especially Lee, who did a room swap without any hassle despite being very busy The food, cooked breakfast and dinner, in the restaurant was excellent, as was the service. The hotel is located a short walk from Ironbridge centre.

"GREAT VALUE HOTEL"

5
29/03/2018

The Valley Hotel is located along the Ironbridge Gorge, a matter of 15 minutes walk to the Iron Bridge and 5 minutes to the Ironbridge Gorge Museum. The hotel itself used to be the home of one of the famous tile makers and within the building there are some beautiful examples of the tiles adorning the walls. As well as the main house, the stable block has been cleverly converted into bedrooms with an enclosed walkway between the two buildings. We had a 'queen sized room' in the stable block and everything about the accommodation was just perfect. It was clean, well furnished and nice and warm for a visit in March. Breakfast was buffet style but excellent value. The greatest asset here at this hotel is their staff. They were pleasant, helpful and chatty and just keen to make you feel welcome and supported. We couldn't praise them enough. Dinner can be either in the restaurant or the bar and we selected the bar on both nights for the more informal atmosphere. There is so much to visit in Ironbridge related to the bridge and the industry around. The Bliss Hill museum is outstanding and will take you 3/4 hours to go around it - an old Victorian town. Superb experience. In total there are 10 museums and we purchased a 'passport ticket' which allows you access to all of the ten museums for one year. We will be going back to Ironbridge and willhave no hesitation about staying in the Valley Hotel.

"Visit to Ironbridge"

5
28/03/2018

Ironbridge is a lovely place had never been before spent the weekend here at the valley hotel . Lovely staff helpful and very welcoming breakfast was very nice and a great Selection of fruit juices and cereals yogurts etc and full English breakfast and toast tea and coffee will definitely be returning . Just a short walk along the river and your in the town we also had the afternoon tea was very nice good selection of sandwiches and cake's .

"Very comfortable hotel in good location"

5
28/03/2018

Spent two nights at this hotel a few days ago. We were on a bed and continental breakfast basis. On booking in we were told we had been upgraded. The room was love!y with views over the garden to the river. The bed was a four poster. This was the only slight grumble we had. The bed was modern with no character and was a standard 4'6" size. Our friends who had a standard room had a very wide bed. We have a king size plus bed at home so felt squashed in this bed. The continental breakfast was very good as was the service.

" Dry nice stay..."

4
22/03/2018

This is a nice looking red brick hotel with good parking & Lots of rooms - unusually, it has a bunch of power station chimney stacks as a backdrop through the trees, & is a 10 minutes walk from the Iron Bridge...The whole place has a historic vibe to it... The room I had was comfy, well fitted, but small. It was clean, and well maintained. The hotel staff are excellent, in particular the bar staff. The breakfast was really good. Lots of choice, plus a really nice full English. The rooms need to be better sound-proofed. I could hear other guests talking and moving about in the evening and early morning hours... I would come back here....

"Brilliant stay"

5
22/03/2018

Just returned from a 2 night stay for my wife's birthday. The hotel is brilliant, the rooms are clean, the staff very warm and friendly, the food delicious. The hotel is very close to Ironbridge so an easy stroll into the town. We will return as we didn't get to all the local attractions. Hotel highly recommended.

"Great place to stop"

5
19/03/2018

Hotel is 5 minutes walk from Ironbridge although getting back is slightly uphill. Staff are very friendly and helpful. Only stayed 1 night but our room was spotless and comfortable. Breakfast was plentiful and delicious. Would definitely stay there again.

"Snowy February Break"

5
13/03/2018

Visited for a three night stay. The hotel was a quirky interesting hotel. The staff were extremely friendly and helpful. We decided to have dinner in the hotel the first night. The food was amazing and well presented. We never ventured out for dinner after that and had dinner all three nights in the hotel and each night the food was excellent.

"Lush "

5
12/03/2018

Booked a post Valentine's meal here and it was just beautiful. Seated at the bar before our table was available and nibbles were served. The food was wonderful and the staff are so attentive and warm. Can't wait to visit again

"Great Saturday night stay"

5
05/03/2018

We loved this hotel for a short break.It is ideally located at the top of the high street,so we were able to go on a great pub crawl, there are some really nice bars with live music and a modern cocktail bar too. Staff are extremely friendly and the hotel is very pleasant. The grounds are idyllic, we had a short walk round them. We stayed in a double room that was small but quaint, it was perfect. Cant wait to go back.

"Quirky hotel with good and bad points."

3
04/03/2018

Stayed 2 nights in the hotel with my son. Staff were very welcoming. It's in a lovey setting next to the park and river, and a few minutes walk from The town and museums . Lots of parking. The hotel itself is made up of a number of buildings with some lovely original features, there was a well right outside our bedroom which was lovely. We were in room 28 which had a staircase running up the side of it, which unfortunately was extremely noisy, and you could hear the room next doors bathroom every time They used it. Beds were ok, although my sons was really noisy every time he moved, bathroom was rather small, and the shower awful, it was either boiling or freezing with the tiniest adjustment taking it to one extreme or the other. The room service menu was extremely limited and also very expensive. I ordered a salad and when delivered it was the size of a starter for around £14! I was so hungry after I had to go to the co-op down the road for more food!. We ate out the second night. Breakfast was good although we only had continental. I'd stay again more for the location and the friendly staff than anything else, but definitely not in the same room!

"Pleasant but a bit jaded"

3
03/03/2018

We went here because we bought a Groupon checking in on a Sunday. Ironbridge is a lovely place with some quaint little shops to look around. We stopped for a drink by a log fire in a lovely pub. The downside was the scaffolding covering the bridge. As regards the hotel the staff were very pleasant and welcoming. We arrived at 1.30 pm and the room was ready but we decided to have lunch in the restaurant which didn't shut till two, to be told it was closed and there was no Sunday lunch available so we went and found a little tea room instead. When we went into the room it was clean and a medium size. However the bed was uncomfortable and the pillows were rock hard, definitely not Premier Inn standard. The bathroom was a good size and the water warm but the bath was very narrow and there was nothing to hold on to so a bit dicey. The windows did not have double glazing and we were over the kitchen so could hear every noise made. The worst was the 6.30 am start in the kitchen of the radio going on full blast which woke us up and didn't stop. We ate food in the bar which was very nice, as the restaurant was very expensive and not to our taste. Overall an OK experience but sorry, not up to the high standard we expect from a Best Western. Hotel needs a bit of work to update it.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Following your recent overnight stay I am sorry that some aspects did not meet with your expectations and in particular the comfort of the bed and pillows. Your comments have been noted for further review. I have also noted your feedback in regards to noise and the bath. I am sorry that our Restaurant does not serve a traditional Sunday lunch; light lunches and bar snacks are available to all of our Hotel guests. I am pleased you enjoyed some evening bar food with us. We are in the process of planning some refurbishments in our public areas and I hope you will consider returning to enjoy the improvements, sometime in the future. We hope to welcome you back. With regards

"A good hotel in all respects. No lift and narrow stairs. Good restaurant. Plenty of free parking."

5
02/03/2018

I had booked a large family room but owing to the bad weather made this trip without my family. The approach to reception is down some very steep and deep steps, which require some care to navigate especially with luggage. There did not appear to be any alternative ramp for wheelchair or pushchair access. I was not looking for this so maybe I missed it, but the main entrance has very steep steps. Check-in is very straightforward. The route to the family room involves two flights of stairs, the second very steep and narrow, getting a pushchair or heavy luggage up the stairs would not have been easy and I'm not sure if there was any alternative to store it elsewhere. Not having one with me, I didn't think to ask. There is no lift. The family room itself was large, very quiet, equipped with a large double bed and a single bed, and a bathroom up another small flight of stairs. This is a very old building which has been converted into a hotel. So indeed a good family room, but more for children that are mobile rather than small ones with lots of equipment. Given that the weather was about -3 outside, the temperature in the room was perfectly good, if anything slightly too hot. The bathroom had a very large oval-shaped bath, an electric shower mounted quite high which was adequate but no more, and not a great deal of shelf storage space for washing things, so often a problem in hotels. I did eat in the hotel restaurant that evening, and have reviewed that separately. To summarise, a very good meal. Breakfast the following morning was perfectly good, with the choice of a full cooked breakfast and the usual cereals pastries et cetera. Coffee and toast were brought promptly. Coffee was slightly better than the average UK breakfast hotel fare. The toast arrived hot and the jams were of high quality. Overall a very pleasant stay and my only reservation would be about the classification of the family room, as with very small children it would be awkward to reach with lots of luggage.

"Settled in the Severn Gorge"

4
01/03/2018

The Valley Hotel's gardens stretch down through a riverside park to the River Severn - with charming seating areas to the rear of the hotel overlooking the valley for lazy summer evenings supping your favourite wines. From the hotel it is about a 10 minute stroll along the river to the small town of Ironbridge. We had a large three bed room in the old building overlooking the side of the hotel onto a row of small cottages partly let out by Best Western. It was a summer heatwave in June and the day and night temperature rarely dropped below 30 deg C in the still air of the Gorge - so we resorted to thrice daily cold showers to keep cool - but some rooms in the extension did have aircon. Fortunately a side bar is air conditioned so we retreated there for most of the evening - until it became too crowded as other guests caught onto our ploy for keeping cool. We had some fun at 3:00 am in the morning as the hot weather triggered the fire alarm - amazingly loud as the old fashioned school bell alarm was just above our sleeping bed. I managed to get some togs on - but most of the guests were out in their smalls in the darkness - it was still very hot at night so not at all discomforting. Worth a stay as convenient for all places of Gorge interest.

"Wonderful weekend break"

5
01/03/2018

Stayed here for two nights on 22nd &23rd February,Had a lovely welcome at reception and checked in with ease,our room was comfortable and nice and warm considering how cold it was outside,very clean and towels were nice and soft.At breakfast we received a warm welcome from all the staff who were on duty,nothing was too much trouble.We had a full english breakfast which i must say was cooked to perfection,not a bit of grease in sight,there was a good choice of continental breakfast as well cereal and toast.We ate at the restaurant on the Saturday evening which we were a bit unsure of as it was a la carte,but i must say it was one of the best meals we have ever had,Braised beef in a sauce the beef fell apart as you cut into it as it was so tender,we both cleared our plates,and as for pudding,we both had the sticky toffee pudding which is the best i have ever tasted.Overall the whole weekend was wonderful,this hotel is in a beautiful setting ,so peaceful,the staff were absolutely amazing they went out of their way to make sure everything was just right for you.I'd just like to say a big THANK YOU to each and everyone of you.will certainly return

"Afternoon tea"

5
26/02/2018

My partner and I enjoyed a lovely afternoon walking and visiting the quaint shops in Ironbridge and also had afternoon tea at the hotel, lovely place lovely staff very helpful and polite. Would recommend going. Lots of greener, walking areas as well as all the tourist attractions of Blist hills and Enginuity. Would be a great day out for the kids too

"Comfortable quiet hotel"

4
24/02/2018

We stayed for two nights in February. Location of hotel is ideal for exploring all of the interesting sites in Ironbridge - most within walking distance. Room was spacious and tastefully furnished. Bed not the best as it seemed to slope on one side. In spite of a wedding taking place we enjoyed the peace and quiet of this lovely location. The food in the restaurant was excellent. The staff were all extremely helpful and the level of service in the restaurant was outstanding. Would definitely visit again.

"Recent Birthday celebrations and past 60th Wedding anniversary.a d 80th Birthday."

5
18/02/2018

We have hired the Jackfield room for family meals on three special occasions. On each occasion we have received excellent service with brilliant attention to detail. Excellent communication with Lisa and Roy. Thank you for helping to make each celebration so special

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Thank you for choosing us again for another special celebration, it is always a pleasure. I am delighted everything was perfect for you once again. Your kind compliments are very much appreciated. Look forward to welcoming you back for the next occasion! With regards

"Wouldn't return"

1
18/02/2018

Room ok but the bed....worst bed we have slept on really uncomfortable think it came out of the victorian village same with pillows advise you take your pillow with you. Shower terrible to, boiling hot you couldn't stand under it, after about 10 seconds you think it's cooling down then it turns freezing....gave up and ran the bath. Went for breakfast this morning food very nice but felt very rushed by the staff . Parking available and walking distance into irongbrige. On the plus side the room was very clean.

"Wonderful short break"

5
17/02/2018

What a wonderful hotel if you want to experience Ironbridge and all it has to offer. We stayed on a leisure break which included a most superb meal in the chez maw restaurant both evenings.Contact the hotel direct as you always get the best deals, with dinner included,also then you can then discuss your room requirements we were overlooking the gardens which was superb. All the staff go out of their way to make your stay enjoyable.The breakfast buffet had a wide selection with all hot food being constantly replenished, and the quality was superb.Do enjoy the restaurant as the food is probably the best we have ever had in a group hotel.Superb choice,beautifully presented with a selection of very reasonably priced wines to compliment your meal. My husband had a soft shell crab as a starter he had never heard of the dish it was delicious served with an Asian salad.I don't usually comment on the food in so much detail but it really was superb,and all included in the room rate. If you are reasonably fit you can walk to most of the attractions from the hotel we never moved our car for 2 days.Do visit you will not be disappointed.

"Lovely few days away"

5
16/02/2018

Just spent 2 nights at this lovely hotel. The hotel was clean and the room lovely and warm in a cold February. The staff were very friendly, especially at breakfast where nothing was too much trouble. Ironbridge is such a lovely place to stay in the winter (even if the bridge is being renovated at the moment!) and the hotel setting is perfect. It was a great deal too. We will definitely return as it was so relaxing.

"First stay."

5
15/02/2018

After a long drive from London through very wintry conditions we arrived to a very warm welcome from reception and the duty manager that made it all worth it. The room was warm and comfortable just what we needed after a long journey. We had dinner that evening that we could not fault and it was included as it was a Sunday evening. Breakfast the next morning was cooked to order with a wide buffet selection. During our stay we found all the staff very friendly and helpful thoughout the hotel, and this made to a very pleasent stay. It was a very nice touch that when we asked if the hotel had any history of the hotel that there was a booklet all about it in reception. One slight observation was that the curtains in the room were hanging off the rail in places.

"Lovely building in excellent riverside location"

5
05/02/2018

My wife and I stayed at The Valley on a Groupon offer and thoroughly enjoyed our three night stay. The location is suberb - so much so that we hardly used our car to explore the area owing to the fact that many of the local places of interest are within walking distance. It was great to have a large, free car park - something which is becoming harder to find at hotels these days. All of the staff were welcoming, friendly and could not do enough to help. The Chez Maw restaurant served tasty, hot food and the waiters were most efficient. We particularly enjoyed talking to Lewis. We have already told others of our experience and would certainly return for another visit

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are delighted that you enjoyed your short break in the Hotel. We certainly do have a fabulous location here in the World Heritage Site. Thank you for your compliments which have been shared with the Team.. I know Lewis in particular will appreciate the feedback. Its great you have recommended us and we very much look forward to welcoming you back.. With regards

"Birthday treat with Mum"

5
04/02/2018

A lovely hotel, but what really makes it is the great team there! They are so helpful and friendly and really make your stay the best! Special mention about Roy and the young lady working on reception (sorry I didn't catch her name) as they were lovely! Food in the restaurant was also superb! And mum says a big thank you for the birthday card and birthday wishes on her pudding! They made her day!! :-)

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, It was wonderful to learn of your feedback of your recent stay with us. I am delighted you were well looked after, making this special occasion one to remember.. Thank you very much for the kind compliments. We very much hope to welcome you back on the next birthday.. if not before! With regards

"2 night Travelzoo offer"

4
27/01/2018

Had booked the offer via Travelzoo and contacted the hotel directly as a wet room/shower was needed due to medical reasons. The staff communication by email was superb and the room on arrival was as described. Dinner was included in the package 1st night and the dinner was an excellent choice much to our surprise as hotel restaurants aren't normally this good. All staff were professional, helpful and friendly. The room was a reasonable size but the bed was 2 singles put together and the sheets weren't large enough to tuck in as a result. The heating in the bedroom and en-suite was more than adequate. The one concern I have is the fire door immediately outside room 38 was hooked back. I asked the receptionist to include this in the Health & Safety book and was told management would review. A couple of hours later the door was unhooked but the following day it was back and totally unsafe in the event of a fire!

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are very pleased to learn of your enjoyment of the stay, in particular the service from staff and our award winning Restaurant. Thank you for raising your concerns with the Team re the fire door. Please be assured that we take guest and staff safety very seriously and are constantly reviewing and updating our Fire Risk Assessment. The opening of individual fire doors is given full consideration as part of the Risk assessment with policies and procedures in place. As part of this, all staff are trained to ensure all doors are closed behind them in the event of a fire evacuation. I do hope you will be back to see us again in the future. If we can be of any assistance or would like to discuss any of your concerns further, please do not hesitate to contact us directly at the Hotel. With regards

"Great location, room not so good"

3
24/01/2018

This was my first stay here with friends who are regulars. Unfortunately the room we had was not great, we were tucked away on the top floor and all we had by way of heating was a small electric heater bolted to the wall which you were requested to turn off at night. There was also very little room to move around. The heater had been switched off all day so the room was freezing and took ages to warm up. Soundproofing was also poor as we could hear everything from next door. Our friends, a little way along the corridor on the same floor, had a proper radiator on the central heating circuit and a much larger room with better soundproofing. Nice local ales on tap in the bar, and the location is superb with the gardens running down to the Severn and the riverside walk, and the local tiles in the corridors and staircase is a lovely feature- walk down to the Jackfield Tile Museum to see more of these. There was a wedding taking place at the hotel while we were there but there were no problems with noise from this. It was a lovely weekend away and I would love to score the Valley hotel higher, but the room was a bit of a let-down especially as it was so cold. However it seems the quality of rooms here is a bit luck of the draw going by other reviews and our friends' experiences. I have just booked to go back to Ironbridge but elected to stay elsewhere; for the prices charged I didn't fancy taking the chance next time.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, I am sorry to learn that not all aspects of your stay with us met or indeed exceeded your expectations. It is our genuine intention that all guests leave us having had a positive and enjoyable experience and I do hope you raised any concerns, to allow us the opportunity to ensure your total comfort. Please be assured your comments regarding the room and heating have been noted for further investigation and consideration. I am pleased that you enjoyed the location and bar. We would very much appreciate you reconsidering staying with us again in the future, and we would be very happy to discuss any concerns at booking and prior to arrival to ensure you a comfortable and enjoyable experience. Thank you for your feedback and we hope to see you again soon. With regards

"Great staff"

4
23/01/2018

Fantastic, attentive staff make this hotel a real pleasure. Fab restaurant attached. Stay Was a Wowcher offer so excellent value. Very clean. As parts of hotel are old this is reflected in some features and needs to be considered when staying. When visiting Ironbridge check days , as lots of shops and attractions operate seasonal hours.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Thank you for your feedback of your stay with us here in Ironbridge. We are delighted you enjoyed all aspects, especially our award winning 2 AA Rosette awarded Restaurant. We hope to welcome you back in the warmer months when the area and views can be enjoyed to their full potential.. With regards

"Would stay again"

5
23/01/2018

Our suite was massive, the hotel staff were very friendly and a great breakfast. Easy access to local attractions (Ten minutes walk from the Ironbridge and ten minutes drive to Blists Hill). We would definitely stay here again if we return to Ironbridge

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, It is great to learn of your intent to return to us following your recent stay. We re really pleased you enjoyed your room, service and breakfast. We are perfectly located for exploring Ironbridge and local attractions; we hope to welcome you back soon for a return visit! With regards

"Excellent"

5
18/01/2018

This was a birthday gift of a weekend stay. I've been to ironbridge before for the day & wouldn't normally think of staying over. I have to say I was hugely impressed by Valley. The stay included dinner, which, from experience elsewhere can be quite plain. The choice was fabulous, I was in a fowl mood so I had Pigeon Breast to start & Duck Breast for main. It looked beautiful & tasted as it looked. Elsewhere, the room was very clean, reception very professional & bar & waiting staff very friendly & approachable. All in all I would unhesitatingly recommend.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We were delighted to learn of your enjoyment of your recent weekend stay with us, particularly our award winning Chez Maw Restaurant. Thank you for the compliments and recommendation which are greatly appreciated. There is so much to do in Ironbridge and surrounding areas, so we very much hope to welcome you back to enjoy some more! With regards

"Last Minute GetAway Wowcher"

5
15/01/2018

I have been to Ironbridge many times but just for a day trip. Saw an offer on Wowcher for 1 night for £59!! We upgraded to a fantastic room for just an additional £15. What excellent value for money. My husband and I loved our room with a luxurious 4poster bed and huge bathroom!! Our views were that of the garden. Reception staff were genuinely friendly and helpful. Nothing was any trouble. Free parking for our car in their own car park. We had hot chocolate and shortbread biscuits sent to our room upon arrival. Fantastic. We dined in their highly commended restaurant. We had starters, mains, desserts, drinks, coffee etc. Service was first class. Food was so good we were both really impressed. Location is excellent for a quick walk into Ironbridge but far enough so it was blissfully quiet. Can't recommend this hotel highly enough.

"Fantastic stay"

5
14/01/2018

We had a 2 night stay at The Valley Hotel on a DBB offer. It was an amazing stay. Fantastic value for money and the staff were so freindly and helpful, especially Lee, he was so pleasant and nothing was to much trouble for him, he is an absolute credit to the company. Thanks Lee for regaining our faith in the Valley Hotel.

"Two nights stopover for Christmas party"

5
05/01/2018

We had a very good stay for a couple of nights DB&B either side of a family Christmas lunch party. We were in the main building, with views out across the garden to the gorge. The room was a decent size, with antique tiles designed by a previous owner decorating the fireplace. The staff were relaxed and friendly, and saved us from a sticky walk by recommending boots. The highlights were the dinners, included in the package. An interesting menu, with taste combinations which worked well together, and an original and well-priced wine list. The chef even took pity on us when we explained we had been out for lunch, and added a little parma ham to a light dish to give us a balanced main course. The package was excellent value for money, and we will stay here again the next time we visit the family.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We were delighted to learn that you had an enjoyable stay with us pre Christmas. Thank you for your compliments for the staff and food. Our dinner inclusive packages offer excellent value and its wonderful that you intend to visit us again. We very much look forward to welcoming you back. With regards

"Small and friendly hotel with quirky features."

5
02/01/2018

Small and friendly hotel, most pleasant staff throughout. Lovely location. Great evening meal in ambient dining room overlooking the gardens. Good position for walking into ironbridge and many individual shops and a couple of pubs/restaurants but we found the hotel restaurant to be good value.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, It is wonderful to learn of your enjoyment of your recent stay in the Hotel. Our award winning Restaurant is very popular and I'm pleased you found it good value. The location is fantastic with lots to see and do, so we hope to welcome you back to enjoy some more! With regards

"Great location"

4
31/12/2017

Very good value - nothing fancy. ..basic rooms but clean and comfortable. Breakfast excellent ...dinner inclouded in deal so good value. The first night the chef made me 3 course vegan dinner which was fabulous. .second night dinner not as nice and my Grandad thought the meat was tough. The hotel is perfect for exploring the sights and good parking. My Grandad hired a mobility scooter and the hotel staff were so helpful and friendly.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are pleased to learn of your enjoyment of your recent stay at our property, in particular the breakfast and service from staff. We really are perfectly located for exploring all that Ironbridge has to offer and we're glad you managed to get around easily and conveniently. Hope you are perhaps tempted to return and enjoy some more in the warmer summer months! With regards

"A Business Stay"

4
29/12/2017

I stayed midweek recently for three nights. On arrival, I must admit it was a bit of a struggle to carry my suitcase and laptop bag etc down the set of deep steps outside the Reception. I tried to find a ramp but couldn't see one, and as it was dark and raining hard, I may have missed the signage. However, I had a great welcome from the Receptionist who was very helpful and friendly. I was allocated a small double room which was located near reception. The room was nice and warm and comfortable. The mattress was not the most comfortable, but I did get a good nights sleep as it was very peaceful in the hotel. As I wanted a light meal, I chose to eat in the bar and had just a main course. Unfortunately though, in order to eat a meal in the bar you have to eat in a room behind the bar, which was a bit lacking in any atmosphere with bright lighting. As I was dining on my own and there were no other diners in the bar, I was sitting in the room on my own. The service was good and food ok. The service at breakfast was very cheerful and attentive. There was a good selection at both of the cold table and hot buffets. I would stay here again, and would like to stay when the evenings are lighter so I could get out an explore the area after work!

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Thank you for your feedback following your midweek stay in the Hotel. I am pleased that you were looked after by the Team. We do have a ramped access entrance via the terrace and bar that you may find easier in the future. We would very much like to welcome you back both on your next business trip and for a relaxing leisure stay in this wonderful local area. We hope to see you again soon. With regards

"My stay at the hotel"

5
24/12/2017

We had a wonderful stay. The staff are all so friendly and helpful. The food was great and we were made to feel very welcome. Thank you Valley Hotel. Ironbridge is also a great destination. A very picturesque village, with a lot of character and things to see. I definitely recommend a visit.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Following your recent stay with us we were delighted to learn of your enjoyment of all aspects. Thank you for your compliments of the service and food. We are indeed in a fabulous location and we hope you are tempted to return and enjoy some more! Look forward to welcoming you back With regards

"Xmas gift run"

5
23/12/2017

A very pleasant hotel in a most unique setting. The staff and facilities are very good, the bar and restaurant excellent. This hotel has plenty of character and blends in with the historical background of the area. Anyone staying at this hotel is in the middle of an area of outstanding importance and can stroll to the world's 1st iron bridge and many other museums/sites.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are very pleased that you enjoyed a pre Christmas break in our wonderful local area. Thank you for your compliments of the staff and facilities which are greatly appreciated. We hope you will be back to see us again in 2018.. With regards

"Lovely Hotel"

5
23/12/2017

My friend and I stayed at this hotel for two nights this week and we were so impressed with the service we received. The staff at this hotel are just lovely and couldn't do enough to help. The service is very good and the food in the restaurant was excellent. Our room was warm, clean and comfortable. I would have no hesitation at all in recommending this hotel.

"friendly, welcoming hotel"

5
19/12/2017

The hotel is lovely to look at and lovely to stay in. The food in the restaurant is top quality. The staff are very friendly. We have recommended this hotel to friends and family and will be revisiting ourselves in the future.

"Lovely hotel"

4
16/12/2017

Stayed here for a friend's wedding. The staff couldn't have been more helpful. A lovely place, our room was great, great food, great drinks choice, nice breakfast, and awesome as a venue for parties - these guys really know what they're doing!

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, It is wonderful to learn of your compliments of a recent stay in the Hotel. A fabulous time of year for a wedding and its great that you had a wonderful celebration. We hope to see you with us again, perhaps for a relaxing weekend break.. With regards

"Valley in the snow"

4
13/12/2017

We visited on the weekend of the big snow. It was like a winter wonderland. Fabulous scenery. Room was warm and comfortable, plenty of hot water. Dinner and breakfast very good. Here comes the But, when we arrived and walked into reception it was a huge dreary empty space, not a good first impression, this hotel has so much potential to be a wonderful country retreat, it needs big squashy sofas in reception and table lights to soften the area. The staff were so nice, especially the waiter, Lee, who helped dig us out of the carpark.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are very pleased to learn of your enjoyment of the hotel and service from staff. The team worked particularly hard during the heavy snow and I know your compliments will be appreciated. It really was a postcard scenery. Thank you for your feedback regarding Reception. We have plans in place to refurbish Reception early in the Spring, and we very much hope you will come back and see the improvements in the warmer Summer months! Look forward to welcoming you back... With regards

"A most accommodating hotel"

5
13/12/2017

A very distinct meticulous hotel in such a beautiful setting. Amazing views were also enhanced by the snow. It was ever so warm and cosy. All staff were on hand on our arrival shovelling snow which enabled us to park more easily and less hazardous. Our room was pleasing, well decorated and clean, tidy and most functional. All the staff were professional, but at the same time both warm & friendly. The waiting on staff, especially at breakfast, were absolutely amazing! They engaged with the wife and I and also checked up frequently offering extra toast, tea/coffee etc. Breakfast was not rushed either as it can be in some other hotels where they just want to usher you in and out for a quick turn around, it was very relaxed. She shall both be returning soon. Thank you Valley Hotel for making our stay so pleasant happy and contented.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are delighted to learn of your enjoyment of all aspects of your stay despite the difficult weather conditions. The staff worked particularly hard that weekend to ensure the snow did not affect the guest experience. Thank you for the compliments which are very much appreciated. It is wonderful to learn of your intent to return, we very much look forward to welcoming you back. Please do not hesitate to contact us when you are ready to talk about your next stay. With regards

"Ironbridge delight!"

5
11/12/2017

The picturesque surroundings, beautiful building and quality staff make this hotel an absolute delight to stay in. Nothing was too much trouble for members of staff working both inside and outside of the hotel.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Thank you, your staff compliments are very much appreciated by all of the team. We hope to welcome you back to the Hotel and Ironbridge in the very near future. With regards

"Christmas meal"

5
11/12/2017

We have just had four wonderful nights at this hotel,the food in the chez maw restaurant was the best I have ever tasted on all four nights and nothing was to much trouble for the staff from room service to management. Thanks to everyone for making our stay so enjoyable

"Business stay"

2
07/12/2017

Was a little disappointed with this one. Room was a little small even with a single bed. Felt cold on entering and that was down to the old windows. Closed but still draughty. Bed was comfortable and warm. Old smell lingering around the room and corridors. Quiet enough, clean but dated and in need of a refit

"Enjoyable stay in Ironbridge"

4
07/12/2017

We were a party of 4 on a travelzoo deal which included 2 nights b&b with dinner (£30 allowance per person) on the first night. It was very good value. The staff gave us a warm welcome and I didn't feel we were being treated any differently because we were on a deal. We had rooms 5 and 6 in the old part of the hotel. Nicely decorated, our room had a queen size bed and quite spacious overlooking the park at the back of the hotel. Our friends room was smaller and only a double bed but with all the facilities they needed. Unfortunately they had a problem with a smell in the bathroom but after reporting it to staff it was quickly dealt with. As previous reviewers have said the lovely thick curtains cover the radiators when closed and as we were in Ironbridge when it was bitterly cold, this could have been an issue as it blocks the heat out but fortunately they provide a small portable electric radiator as a back up and it worked a treat. The rooms aren't very soundproof either and we could clearly hear the people upstairs in the night and morning. Breakfast was excellent and taken in the Chez Maw restaurant. All the staff are attentive and very pleasant. Plenty of choice and extras to order if you didn't want anything from the buffet, eg, kippers, porridge. Our al a carte dinner on the first night was very good, and a good selection on the menu. Lovely atmosphere and again good service. We thoroughly enjoyed our stay here and it's in a great location in Ironbridge. Thank you

"Very comfortable"

4
01/12/2017

We were in the old building and the room was very comfortable. Due to thick long curtains the room was very dark when we went to bed which is how we like it. The downside was that the radiator is below the window and hence behind the curtain in the room we had limiting heat distribution. Good restaurant.

"Great hotel in lovely location"

5
27/11/2017

I had a really good 4 night stay here at the end of October. A lovely friendly and relaxing hotel to come back to after busy days out walking and exploring the area and its many interesting museums. All of the staff were very friendly and helpful and some obviously had worked there for many years and were proud of their lovely historic location. There was so much to see and do, with miles of good footpaths linking all locations, that I left my car in the car park for the whole stay and walked miles! I had a very nice quiet room upstairs, on the back at the far end of the newer extension. Very well furnished, comfortable and clean but perhaps just a little dated including quite old tv. Perhaps I was lucky, being a Best Western Platinum Rewards Member to be given such a nice large room, as I did become aware that not all of the rooms were as good as mine. I'm so glad that I booked Bed, Breakfast and Dinner for my 4 nights because the Chez Maw Restaurant, within the hotel, was fantastic. Wonderful food and lovely staff. I only wished that I could have stayed longer to enjoy all of the items on the menu! The hot breakfast was also very good quality. Really enjoyed my stay and visiting the museums and walking around the Severn Gorge. I got the Museum Passport Ticket, which is valid for a year, but unfortunately there were a few seasonal museums which were not open after the end of September. Therefore that gives me an excuse to return to The valley Hotel for another short break next summer.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, It is wonderful to learn of your enjoyment of your four night stay with us. Thank you for your compliments which are greatly appreciated. Our dinner inclusive packages are excellent value and I m pleased you enjoyed some excellent food in our 2 AA Rosette awarded Restaurant. We are delighted you have an excuse to return, we are looking forward to welcoming you back. Please do not hesitate to contact us when you are ready to start planning another trip. With regards

"Confused??"

1
26/11/2017

Having just stayed here for 1 night and having paid £100 for the privilege, I am astonished at the good reviews on here. We were given room 12 which was probably the worst room we've ever stayed in. It was small,cold, and the bed was uncomfortable. The shower in our room was difficult to turn off and we thought we may have to check out with it still running. We tried to get a drink at the bar but after ringing the bell twice, no one came. We complained on check out, only to be told that some of the rooms were even smaller!! Breakfast was ok but involved much waiting as the hotel only appeared to prepare the food in small batches. I can only assume we were in the worst room...either that or all the other reviewers don't stay in many hotels!!!

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We take all feedback very seriously so please be assured that all of your comments have had our full attention. Thank you for a taking the time with me on the telephone to further discuss your comments, which has enabled me to personally learn of your feedback. Once again our apologies those aspects of the stay did not meet with your expectations. It is very rare for us to receive feedback of this nature and I do hope that if you are in our area again you will consider us. Should this be the case please contact us directly and discuss any concerns and preferences and we will do everything possible to ensure you an enjoyable experience. With regards

"Wedding stay over, great hotel.."

4
21/11/2017

We stayed here for a friends wedding and arrived a little early to checkin, but the staff were very helpful in informing us as soon as the room was ready and we headed up. The rooms are of 3* standard and performs the function they are intended for. Everything you need is provided and had a good nights sleep. Breakfast was up to standard, and well cook, everything you need for a full English was available. All of the staff are friendly and helpful at all times and the checkout was a breeze. Be aware the entry to the main road from the car park doesn't have great views of the road when leaving, so be cautious... Other than that, great hotel and would be back again if in the area.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, It is wonderful to learn of your feedback in regards to your stay with us and hope you enjoyed the wedding celebrations. I am pleased to learn of your possible repeat visit, so please don't hesitate to contact us when you are next in the area, or indeed if you fancy a short break in this wonderful world heritage site. We hope to welcome you back soon. With regards

"one night stay"

5
19/11/2017

This is a lovely hotel in a perfect setting. The rooms are clean if basic but for a 3* it is well worth the money. The staff are very friendly and helpful. We had a minor problem with noisy neighbours (we had an interconnecting door) but after some hefty banging and a plea for quiet it was sorted out. The public areas are nice and clean loved the tiled wall in the corridor. Breakfast was great quality and serve yourself. All in all I was very impressed with the hotel.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are very pleased to learn that you enjoyed all aspects of your recent overnight stay with us. Our wonderful original tiles are very much loved by all of our guests and visitors and we are very proud to be able to display this piece of history. We trust you managed to visit some of our interesting local area and we hope to welcome you back again soon. With regards

"A Most Enjoyable Stay"

4
15/11/2017

Excellently situated as a base to explore the Ironbridge museums and surrounding area. We stayed here for four nights. From the moment we arrived we were made to feel most welcome. A couple of minor issues with the room (in the old house) were promptly dealt with. Being an old building there is no lift and room sizes/layouts vary. We were on the first floor with an "adequate" size room, a comfortable & wide double bed, and an en-suite with shower over the bath. From some reviews it seems that it is advisable to check what you are getting when making a booking. The dining room is the "Chez Maw" restaurant (this has separate reviews). Breakfast is served there - both continental style and cooked - everything was nicely prepared (no eggs etc swimming in fat) and the staff most efficient. One area a little lacking is the bar. Although there are three sofas this area could do with a general overall and the provision of more easychairs. Car parking extensive; some care needed when exiting onto the main road. Justifies its three stars. Good value for money.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Following your recent stay with us we are very pleased to learn of your overall enjoyment of the Hotel and its location here in the picturesque Ironbridge. Thank you for all of your comments and feedback. We hope you are tempted to come and visit us again, we look forward to welcoming you back. With regards

"DAUGHTERS WEDDING."

5
12/11/2017

We decided to have our daughters wedding at the Valley. We can not recommend it enough. I was worried about a few things, on having a meeting with Lisa( the wedding planner, who has been there 24 years) she ironed them all out. We dropped everything of.... Flowers, table arrangements, table of sweets, banners etc .... The staff there set the tables all up beautifully on the day. Most impressed. The wedding breakfast was lovely, cooked to perfection . All the guest commented how good the food was. Lee the manger of the restaurant couldn't do enough for us. He went out of his way to make sure our day went with out a hitch. The reception at night was lovely. DJ played everything we asked for. The supper, again was lovely. We had the hog roast. Gorgeous. Ladies, if your thinking of having a wedding here. You won't be disappointed with The Valley. Can not recommend it enough.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are delighted to learn of your feedback following your daughter's wedding in the Hotel. Thank you for the kind compliments and recommendations. The staff are very dedicated to ensuring our couples have a fabulous day to remember and I know they will really appreciate your comments. Please keep in touch; we hope to have the opportunity to host any future celebrations or for times when you just want to relive the memories of your special day.. With regards

"Good hotel "

4
08/11/2017

The hotel is situated near the river seven which you can walk down to and is split into the older original building and the newer extension, be careful of which room you get the newer rooms are much smaller I have stayed in both sections the old part has some lovely spacious rooms that are tastefully decorated while the new rooms are square boxes with a modern feel. Breakfast is in the restaurant and good value and parking is free In an ample car park, the hotel staff are excellent and make you feel at home. Good value for money

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Following your recent stay with us, we are very pleased to learn of your enjoyment of the Hotel and its wonderful surroundings. Thank you for your compliments, in particular of the staff, which will be greatly appreciated by the team. We hope to welcome you back again soon. With regards

"Book this hotel, you won't regret it."

5
31/10/2017

What a fantastic place, We were treated exceptionally well from the moment we arrived. Booking in was quick, all staff were very polite and professional, breakfast was efficient with continental included but could be upgraded to full english that would last you until tea time. Enjoyed a fantastic meal in the restaurant on the first night which considering the quality was extremely well priced. Rooms are comfortable without being extravagent. Would I go again? Yes.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are delighted to learn of your enjoyment of all aspects of your recent stay at our property and of your intent to visit us again in the future. Thank you for your compliments, these are greatly appreciated and will be shared with the team. We look forward to welcoming you back! With regards

"A disappointing experience"

3
31/10/2017

As regular Best Western guests and largely on the recommendation of excellent Trip advisor reviews, my wife and I booked this hotel for a special wedding anniversary stay. However our stay was an overall poor experience. To try and ensure our celebration would go well, my wife booked directly with the hotel and as a Best Western Reward card holder was pleased to hear we were to be upgraded . It seemed on arrival that this information had not been passed on and we were given one of the few remaining rooms with a 4' 6'' bed which was not comfortable. The receptionist was very understanding but unable to change our room for a larger bed. She kindly showed us a similar room which we declined and provided us with a free drink voucher. Further to this, a continuous noise coming into the room resulted in us requesting a move to another room of similar standard in the early hours of the morning. To be fair, the staff on duty were sympathetic to our complaints and did the best they could to resolve our problems. On checking out we talked to a different receptionist who was aware we'd changed rooms at 1.15am and offered us a bottle of wine to take away. On the whole we found the hotel amenities very average. For example the only place we could find to sit was in the bar area which lacked comfortable seating being largely taken up with a business meeting through the day and what appeared to be a quiz event at night. The breakfast we found was very average although we did not sample the restaurant food, so cannot comment on that. On the positive side, the hotel enjoys a lovely position on the river with extensive gardens to enjoy with access to excellent river walks. As noted, the staff on duty were helpful and pleasant but we will not be staying here again. We were told that the manager was not available but would phone to speak to us about our experience and we await that call.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Following your recent stay with us, we are very sorry to learn that on this occasion the experience did not meet or indeed exceed your expectations. It is our genuine intention that all of our guests leave having had a positive experience, so please be assured that we have carefully investigated and considered all of your points. We have spoken at length on the telephone and I hope that following our discussion you are assured of this. As stressed during our conversation we very much hope to welcome you back again in the future, so please contact me directly to discuss your preferences and we will do everything possible to ensure you an enjoyable and positive stay. With regards

"Great hotel"

4
29/10/2017

Stayed one night on a road trip as wanted to see Ironbridge. Great hotel. Stayed in junior suite room 19 on top floor which was fantastic and very clean. Breakfast in Chez Maws was really plentiful and staff were attentive. The only improvement I could suggest, is to put a couple if sofas in the 'lunch/bar' room so there is a bit more chill out spaces. Well worth staying here.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, It is wonderful to learn of your enjoyment of your recent stay with us. Thank you for your suggestion which has been noted. We very much hope to welcome you back again soon! With regards

"Anniversary break somewhere local"

4
28/10/2017

Brought a voucher through buyagift and redeemed it here 26th-28th October, absolute bargain for £76 for two nights b&b (continental breakfast included, could be upgraded to full English but not really needed as plenty of choice) brilliant hotel with very attentive staff and an excellent restaurant. We stayed in room 22, downside was no window to the outside but for 2 nights it was liveable and the tv not in an ideal location, neither of these points would stop me staying here again. Absolutely lovely hotel with period features, friendly staff who are extremely helpful and the Chez Maw restaurant is amazing!! Ideally located for Ironbridge and it's museums which are well worth visiting, we live less than 40 minutes away but have never really been here before but will be visiting again and again, in particular because we now have the museum annual passports which are valid for 12 months, again purchased from buyagift for £43 including a fish & chip lunch at Blists Hill Victorian Town (these were delicious!!) currently visited 5 of the museums and looking forward to visiting the rest and going back to Blists Hill (hopefully in December for one of their Christmas weekends, 25% discount offered for an annual passport holder off special event tickets) During our stay we also visited the Malthouse Public House for an evening meal and Darby's cafe for lunch, both excellent places to go, plenty of other eateries in Ironbridge and the surrounding area and looking forward to trying them on future visits.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are very pleased to learn of all your feedback following your recent stay at our property. Ironbridge and the surrounding areas really have so much to offer and we look forward to welcoming you back to enjoy some more! Please do not hesitate to contact us when we can be of assistance. With regards

"Neat Hotel"

4
27/10/2017

Stayed with some friends for some anniversary celebrations. I booked 3 rooms at a deal for £110 each room including breakfast. The room was pretty average nice and clean with a 4 ft 6 double bed, with a balcony ( which was locked and could not be opened) my friends had rooms with kingsize beds, so we must have drawn the short straw. We had lunch from the bar which was sandwiches, costing £6.95 because they were triple bread one sandwich was enough for 2 . Breakfast was very nice plenty of choice and nice and hot, service was by a very nice lady called Alison. Only complaint is I had to pay extra for a coffee latte.

"Deserves at least a 4 star!!"

5
23/10/2017

My daughter and I stayed here to attend a party. From the moment we arrived a received a lovely greeting to the moment we left it was a joy. This hotel it so clean in fact it is spotless, you cannot fault anything. The staff are the friendliest I have ever met ( and I have travelled all over the world) they cannot do enough for you. Our room was small but adequate, the one minor fault is the amount of stairs to walk as no lift is available. The breakfast is superb, the selection excellent and also piping hot and again staff on the ball. Anybody wanting to visit Ironbridge do yourself a favour and stay here as it is within walking distance. Cant wait to visit again!!

"Great location"

4
22/10/2017

This hotel is only 5 minutes walk from the iron bridge and town centre. Our room was just right for our 3 night stay, the quality of the restaurant food was extremely good an we found all the staff friendly and helpful.We walked from the hotel to visit most of the museums, so it is ideally situated

"Excellent stay"

5
19/10/2017

Just got back from four days at this excellent hotel. What made it for me and my family was the staff. Always smiling and helpful particularly the lady on reception who spent a lot of time trying to help me get wifi. Chez Maw is very good if a bit pricey and it was the easy option to eat at the hotel after a long day visiting the area. My party agreed we would go back without hesitation

"Stayed here for a wedding"

4
18/10/2017

My friend was having a small wedding here. It was perfect for the small group of people (20+). The location is lovely, with a path that leads into the park. Me and my partner stayed here for two nights. The room itself was clean and presentable. Good shower and wardrobe. Bed, I would describe as normal hotel standard beds but with good pillows. Bit pricey for a 3 star hotel. *if staying alone with a single bed, make sure your not put under the stairs. A friend of mine was put in there and it was awful. So many things wrong with the room and not to mention the noise you can hear of people coming and going on the stairs*

"Outstanding Restuarant"

5
18/10/2017

We booked a four night break including dinner. The hotel is a short walk from the centre of Ironbridge and has plenty of parking which is essential as spaces in Ironbridge are in short supply. There is a comfortable bar and papers could be ordered and placed outside the bedroom before breakfast.The hotel gardens are pleasant and lead down to the river where there is a riverside walk in either direction. The room on the first floor was comfortable and quiet and although we didn't require it there was a lift. The outstanding feature was the restaurant. Before arriving we had read that the restaurant was very good and as we had made an inclusive booking we thought perhaps our menu might be restricted but we were able to choose from the full a la carte. We were able to enjoy a drink sitting in easy sofas in the bar area whilst making our menu choices. The food and presentation was exceptional and much better than would normally be expected from a hotel. We would recommend this hotel without reservation.

"Weekend Break"

4
16/10/2017

We have just spend a delightful weekend in Ironbridge staying in the Valley Hotel The hotel was good along with the food and the staff excellent. I have no reservation about recommending this venue which is beside the River Severn.

"Lovely for a small wedding"

5
15/10/2017

40 guests for the ceremony and 60 at the evening buffet and disco: this hotel was perfect. Wonderful staff who look after guests, bewutiful venue, amazing food and beautiful surroundings. We enjoyed the peace, the autumn colours, the sound of uninterrupted birdsong. This is alrady listed as a green hotel, and could make further improvements e.g. not using plastic drinking straws and tooth-mugs.

"A very pleasant surprise !!!!!!!"

5
09/10/2017

Good size car park. Hotel is clean ,tidy with staff that were cheerful , polite and very helpful at all times throughout the day. There are a number of steps externally and internally especially to the upper floor , but , there is a lift to the upper floor. Positioned on the side of the River severn just upstream of the famous Iron Bridge at the side of a B-road its a very pleasant spot. There is lots to do round the area and the town itself has a range of small museums which are very interesting. Rooms were clean and of a reasonable size. Take your own smellies for the bathroom though ( it is classed as a 3 * ) so do not expect some of the extras with a 4* or 5*. Saying that the bathroom floor and towel rails nicely heated , bath and overhead shower adequate , nice to see a non-slip mat for the bath for a change. Tea and coffee facilities with a free bottle of water on the first day. Wi-Fi good throughout hotel , television in room ( no mini-bar). Dining room good size , they ask you to sit in the bar area first and have a drink whilst they take your order. We preferred this as we were called through to the dining room as the food arrived immediately to the table , this kept the dining room quieter it seems as people were eating straight away and not just sitting chatting. Food was very good indeed , breakfast covered every eventuality that I think anyone could ask for. Cost was about £13 but thick bacon and non-spicy sausages and as much as you could eat made it worthwhile. I do not want to be travelling around outside just to find somewhere to have a breakfast.. I think that there were " bar menu food " options taken in another dining room , not sure , worth checking....did not see a childs menu , in fact no children were there. Drinks were priced reasonably , you are in a hotel after all . There was a couple of draught beers and the normal pump stuff , none of that bottle only beers palaver. The hotel was populated with 50+ , reps for the night and the occasional workman there in the area for the night. The hotel is nice and quiet , especially in the rooms at night.There did not seem to be any late nighters. It might be different at weekends as there are function rooms available. We will be definitely going back again as there is an awfull lot to see in the area. I would quite happily award it a 4*

"Wedding "

5
05/10/2017

Wow....I've been the industry for many years & have seen many different operations, locations & venues. We booked our complete wedding package at the Valley & from that very first meeting it was obvious they knew how to look after their guests. The main event went so so well, even the local mains water pipe burst didn't phase them. Nothing was too much trouble....ask a question and they sorted it. The food that was served was excellent....thanks. I would highly recommend to anyone. Mr & Mr Hutchings

"A lovely hotel"

5
03/10/2017

Stayed for one night and very nice reception staff, good size clean room, brilliant meal and good service in the restaurant and a very good buffet breakfast. Free WiFi. Will definitely be going back again.

"GOOD LOCATION"

4
01/10/2017

The hotel is very conveniently situated for visiting the Ironbridge attractions, set in grounds by the Severn. The breakfast each morning was very good but what most impressed were the staff who were all very efficient and helpful.Will definitely stay here again when in the area.

"Lovely afternoon tea"

5
26/09/2017

Visited The Valley Hotel for afternoon tea and really enjoyed it. The tea was served in a nice room and we were seated on a table by the window overlooking the nice gardens. The Food was very good. A good variety of sandwiches with fresh bread (we could have had more if we wanted them). Delicious scones and a lovely selection of other cakes. We had a large pot of tea and were offered more if we had wanted it. This was all topped off with a nice glass of Prosseco. We were well looked after by Tom who served the tea and who was very efficient and friendly. I would highly recommend the afternoon tea here.

"3 Night Leisure Break"

5
22/09/2017

Booked a Leisure Break deal at this hotel - 3 nights dinner, bed and breakfast plus passports to the ten local museums including the Victorian town at Blist Hill. Excellent value for money. From the moment we arrived to the moment we left the staff went out of their way to ensure we had an enjoyable stay. Room - upgraded to four poster executive (Room 10) which was of a good size, very comfortable and spotlessly clean. It had two windows a large bay which overlooked the car park and a smaller side window which overlooked the hotels garden and the park at the rear of the hotel. Plenty of hot water, good standard shower and complimentary toiletries. Tea and Coffee replaced daily. Breakfast - good standard plenty of choice the first morning was buffet style cold and hot dishes whereas the last two morning were much better and were cold buffet with a plate service by order for hot dishes. Dinner was served in the Chez Maw restaurant - choose anything from the a la carte menu cannot recommend the food or the service highly enough thank you to all the staff who go out of their way to ensure you enjoy your evening meal. Definitely deserving of its two AA rosette status.

"Thoroughly lovely stay"

5
21/09/2017

Stayed here for 5 nights. Best price is most definitely via the hotel direct - this can save you up to £20 per night. Every member of staff we encountered we all helpful, cheery and efficient. The food is Chez Maw is of high quality and absolutely delicious. We found our bed to be uncomfortable and mentioned this to the front desk. An additional topper was added which helped. When we came to check out, the receptionist/manager removed the charge for our drinks at the bar the first night as a gesture. It seemed imperative that we were happy with our stay. Breakfast was delicious with a good selection of hot and cold food and gluten free options. Would I stay again..absolutely! And I've said to many friend, if you are looking for a hotel in Ironbridge, stay here!

"Excellent Customer Service!"

5
20/09/2017

Having had an accident that confined me to a wheelchair, I had to alter my booking to a fully accessible room, which was done completely without question. The well accessible bathroom meant that I could have a shower without any problems which was bliss! The staff throughout the hotel couldn't have been more helpful and friendly if they'd tried. I particularly appreciated the chap who'd only been in post for 3 or 4 weeks and was already an excellent member of the team. I can highly recommend staying here.

"Lovely hotel,excellent restaurant"

5
20/09/2017

We could only book 1 night, but would definetly return, we were visiting the Ironbridge & surrounding museums, but only managed 1 museum, the walk through the hotel garden adjoins the park & river, so was lovely. The staff were very helpful & attentive.

"Weekend away with friends "

5
19/09/2017

This was our sixth visit to the Valley, and this year we were joined by our friends who were impressed by the rooms, hospitality and the cuisine. I would like to mention Roy on reception and Lee in the Dining room who helped make our weekend stay special. Unfortunately due to a block booking we were unable to book the same weekend next year (which is when we attend the fair at Weston Park)

"Group hoilday"

5
12/09/2017

The hotel was really nice and the staff were very helpful and friendly and very Happy to help as I had problems getting telly working , abit cold at night but happy To get blanket, for me, lovely room , perfect for limited moblity , the food was really Nice loved the meals and had lots of vegetables, good selection of healthy foods At breakfast, and cooked breakfast selection, not far from town or park to walk near River,

"My favourite UK hotel"

5
10/09/2017

I stay at this lovely hotel, perched on the edge of the gorge, twice a year to attend meetings at the China Museum and I am never disappointed. The charming, attentive staff in all departments always greet me in the most friendly way and the beautiful tiling along the corridors and stairway are a delight to the eye. The food in the restaurant is first class plus. I usually have a large disability room with a walk-in shower. The only problem I experience from time to time is that the whole hotel is commandeered for a wedding or that this Room 28 is not available.

"Afternoon Tea"

5
07/09/2017

We visited the Valley Hotel after purchasing a groupon voucher for afternoon tea. We were welcomed by Tom who was a complete star nothing was to much trouble we were shown to our table, which was beautifully set up for tea. We were served with tea and coffee and the afternoon tea arrived shortly afterwards. Everything was delicious a super selection of sandwiches, mini meringues, lemon drizzle and chocolate cake followed by scones with jam and cream. Also included was a glass of prosecco, and I asked for more coffee which was served with a smile. Tom was very attentive just checking we were happy with everything, it was all delicious. I would thoroughly recommend booking the afternoon tea it was fantastic value, we will certainly return for another visit. Tom who was a new member of staff should be congratulated on making us feel so welcome and is certainly an asset to the Valley Hotel. Jane

"A really enjoyable stay."

5
03/09/2017

We spent a couple of nights at this hotel and really enjoyed ourselves. The staff are very friendly and made us feel very welcome. The food in the restaurant is extremely good value indeed with a good choice on the menu. We visit the area every couple of years, and will be back.

"When can I stay there again"

5
03/09/2017

This is a very comfortable hotel situated near the banks of the River Severn, just west of Abraham Darby's world famous Iron Bridge. Just down the steps are beautiful gardens with lush flower beds. The accommodation is very comfortable and the staff very accommodating. The restaurant is excellent with a large menu. It is an excellent base for the tourist visiting the various Ironbridge Museums or the business executive visiting the area.

"The staff here was just amazing"

5
22/08/2017

The hotel is very handy for the Ironbridge attractions, and has good car parking. The restaurant is of a better standard than I was expecting, and is often fully booked, but the hotel staff always managed to squeeze my children and I in a bit early. The family room was spacious and light. The thing that made all the difference was the staff here - every single member of the team was friendly, exceptionally helpful, and just brilliant. I wouldn't hesitate to stay here again due to them alone. Thank you for our lovely stay - especially Roy on the desk!

"Fabulous hotel, in a picturesque location. Fine dining."

5
19/08/2017

Stayed here for one night, to break up a long journey, and I cannot recommend it highly enough. The hotel has grounds which lead down towards the river Severn, and is just a few minutes walk from Ironbridge. Our room was very comfortable, and the reception staff were very friendly and accommodating. The best bit for us was the food. Our evening meal was way, way above anything we were expecting, and most definitely qualified as fine dining, but was also reasonably priced. Full marks to the waiters/waitresses who waited on us, who were smartly turned out, and all with perfect manners. Similarly the cooked breakfast was very good. A wonderful experience.

"Fourth Stay- not dissapointed!!"

5
19/08/2017

We love this hotel a real find several years ago. This time we visited with Mother and Sister in law to visit the Ironbridge Museums again. A beautiful hotel set overlooking the river with lovely gardens to sit in. Chez Maw restaurant certainly did not disappoint yet again. We stayed in a double room with an extra bed for our 13 year old son (we had this room previously) Although it was beautifully clean with all the usual extras, the shower obviously was on its way out and a new mattress wouldn`t have gone amiss!! Shame because it really is one of my most favourite hotels ever and wouldn`t stop me from returning - I just know which room to ask not for- now... and yes I did mentioned this to staff on leaving and she was very concerned..

"Maws the merrier!!!"

5
18/08/2017

What a fabulous hotel to base at for our 4 day stay in Ironbridge. Friendly accommodating staff, lovely room with balcony, unfortunately view was not over gardens or Severn but not an issue. Plenty of information leaflets , maps and folder in room. Very quiet. breakfast plentiful and buffet style. Parking on site. Ground floor rooms available if stairs an issue but a lift to upper floors. Decor in keeping with the fantastic history of the area. Advise those into museums to purchase the £25 passport, valid for 12 months as just to go into Victorian town £17 pp, tile factory (great for kids) £9 pp. Recommend visit to craft building (free) and visit to tea room , really quaint if your walking towards memorial bridge then onto tar tunnels. Much wenlock excellent day especially if you have kids and get them to help locate the 23 attractions. We finished with the walk just by the toll house, red route 3km 2.5hrs, took us 45 minutes but be warned if you miss the first red sign you will have to endure the 470 steps up to Patten quarry view-can see why bench at top. And on leaving don't forget to buy the famous hand raised pork pie as treat for on way home. The car never left car park, walked everywhere and saw so many qwerty features we would have missed in the car-sculpted tree trunks in gardens etc.

"Good 3 night break"

4
17/08/2017

Stayed here with some friends for a weekend at the end of July on a 3 night all in package. Our room was very comfortable, king-size bed , overlooked the garden. Our friends had a small double bed so be sure to inquire on the size of bed when you book if important to you. They advertise the Chez Maw Restaurant rated as 2 AA-rosette and we were not disappointed, in fact dinners on each night were excellent. Comparatively, breakfasts were a little disappointing, standard full English and/or a fairly basic continental of rolls/croissants, cereals, jams etc. I expected more from a 2 AA-rosette restaurant. Wouldn't stop me recommending a stay here, if only for the dinners. Hotel in a good location with plenty of free parking, about a 10 minute walk to the centre and with the package we booked we had a passport to all the Ironbridge museums included (worth £20 each). Last but not least, very friendly and good staff.

"afternoon tea"

5
14/08/2017

Came here for afternoon tea, I read the reviews before I booked and saw how wonderful it looked. It exceeded my expectations. Excellent food, in a very relaxed restaurant with lovely scenery. The staff are very polite and tend to all your needs (very good customer service skills). I will be returning here again. Very happy with my purchase.

"Silver Wedding Anniversary "

5
14/08/2017

The Hotel entertained 79 guests Many of our party booked rooms. The food and accommodation was excellent. Great feedback from all. Fantastic, memorable do. We will always treasure the whole experience. Loved it!

"Wedding was excellent "

3
09/08/2017

Came to this hotel to attend a wedding. Wedding food was exceptional and so was the day. I had the chicken and can honestly say it was incredible. The day ran like clock work and any mistakes made during the day certainly didn't show up. The building is very beautiful for a wedding and we were able to take some quality pictures. However the large events room is pretty dated when it comes to wallpaper and carpeting so some pictures will probably have dull backgrounds. Staff are efficient and helpful. Stayed at the hotel overnight and the only complaint about the room was that the bed was a little firm and noise from the wedding carried all through the hotel but we didn't mind because it was a wedding we were attending but can imagine for other guests trying to get a good night sleep this isn't helpful The next morning we arrived for breakfast which unfortunately was the worst part about the stay. It was extremely bad and the woman who seemed to be running the breakfast was very loud and kept shouting demands and screaming in the other room but she was that loud in there it shook the entire room we were eating in. She was also all over the place and didn't seem to know whether she was coming this way or that way making the place seem very chaotic. Maybe she is new but it was slightly unprofessional. Younger staff members from the previous day at the wedding stole the show from the older staff members that morning. They were professional and kept picking up on mistakes that the older staff members were making. Felt a lot more comfortable approaching younger members to ask for help rather than old ones as they seemed much more pleasant and like they actually cared for you The receptionists at this hotel definitely are hidden gems. They are particularly lovely. All in all a pleasant stay with just a few tweaks needed.

"Nice small hotel"

4
09/08/2017

Nice, very good value small hotel. Staff are all very pleasant and looked after us well. Room was on the second floor which was a little struggle as there are no lifts but room was spacious and clean. Bath room was OK; shower head had a leak which squirted a jet of water which was a surprise but not an issue. Dinner was excellent (I probably would have given the hotel 3 stars but the evening meal alone is worth 4). Breakfast was more than adequate too. Would happily return and recommend.

"Couldn't fault it!"

5
06/08/2017

Booked for just two nights but could happily stayed longer if circumstances had allowed. Only rated 3 Star but those stars certainly shone brightly. Comfortable room, very good restaurant and by no means least, very friendly, helpful staff.

"we were there for a wedding at enginuity"

5
30/07/2017

nice hotel good price room clean and everything in place comfortable bed bathroom excellent looked as though it had recently been refurbished. The breakfast next morning was the best breakfast we have had in any hotel and we have been all over the world hot plates for the hot food and this is where so many hotels slip up .we would personally recommend this hotel.Staff were very friendly and helpful

"Wish we could have stayed longer ...."

4
28/07/2017

We are big Best Western fans and this hotel did not disappoint in any way. It is set in beautiful surroundings, in easily accessible parkland that goes right to the river's edge and a wide footpath along the river bank. We were only here for one night but I do hope we'll be able to return some time. The staff are welcoming and attentive, and nothing seems to be too much trouble for them. Our room was very comfortable, light and airy with 2 large windows and a spacious bathroom. We didn't have dinner - having eating earlier in the day - but the menu offered a wide choice at a realistic price. At breakfast time there was a bit of congestion in the dining-room with guests arriving to be seated and others using the same doorway in the opposite direction to get to the food which was in the bar area. 5 stars for the coffee - zero for the hash browns. Our one night stay here was a very welcome break in our journey through Shropshire. The scenery is stunning and the history of the area enthralling. I do wish we could have stayed longer - I would certainly recommend this hotel to everyone.

"A few days Break"

5
27/07/2017

I have stayed at this hotel before and find it has a friendly atmosphere. the staff are attentive. You must eat in the restaurant the food is superb. Good breakfast served too. Easy to walk along the river to the centre of Ironbridge.

"Good base for a visit to Ironbridge"

4
27/07/2017

Stopped over night for a wedding in Ironbridge. Nice hotel well located for access to all the museums and attractions in Ironbridge and surrounding area. Good room, well equipped and clean. Arrived around midday and the friendly staff found us a room before check-in time, which was handy for the wedding at 2.30pm. Only problem was parking upon our return on a Saturday evening. Number of events on-going so we had to hunt around but finally found space. Did not breakfast as we considered the £13.50 quoted for the full English somewhat overpriced.

"Gorgeous"

4
24/07/2017

A lovely little hotel. We chose the bank holiday weekend when the whole village takes part in a WWII re-enactment. It was well worth the visit. Had a very pretty room at the back overlooking the garden and park which leads down to the river. There was a wedding party when we stayed but didn't keep us awake.

"A truly different expience"

1
23/07/2017

I arrived at this location for a wedding and reception, in the middle of a power cut ( not their fault) no shower, no hot drinks available despite 4 hour journey. The room was one of the smallest I have ever been in and I have travelled a fair bit. staff on reception uncaring and disinterested. The wedding was great well cared for with good staff, nice food and service afternoon and evening. On returning to the room very odd smell, still no electricity ( breakers not reset), Overnight very noisy from the room above and to the side (snoring easily heard from above and tv at 6 in the morning), again reception very disinterested staff, who did point out the noise was a TV at 6:45 in the morning. I was told it would be discussed with manager, but upon handing in key, no effort made by reception staff. Wedding breakfast was nice attentive staff from previous day. For £110 discounted rate I would have been better off getting a taxi to travelodge for a good nights sleep

"Overnight stay"

5
21/07/2017

This is a lovely hotel, in a beautiful setting. The main house is quite old and our bedroom had a slightly sloping floor. The staff are lovely, and really friendly. when I said I had ofund the bed a little too firm for me, I was told if I came again to let them know, and they would provide a mattress topper. Nothing was too much trouble. The food in the restaurant is suberb, modern English, which we enjoy,and a good choice. reakfast is all self service, except drinks and toast, but not a problem.

"One night stay"

5
11/07/2017

Stayed here for one night whilst visiting the RAF Museum at Cosford; a little way out from the museum but well worth the travel. Room was very clean and well equipped. The restaurant served lovely meals at very reasonable price and the breakfast buffet (hot and cold) was delicious. All the staff were very friendly and welcoming as well as being efficient. Will definitely return with the family for an extended stay.

"Great customer service but hotel is very dated"

3
11/07/2017

Lovely location, a 10 minute walk to Ironbridge and you can reach the riverside walk from the grounds of the hotel where you'll find beds of roses and summer plants, really pretty. Plenty of room to park outside the hotel. The hotel does not have a lift. Wi-fi is freely available We booked in advance and our room (room 18) was very spacious with tv, tea-making facilities and a four poster bed. We were on the second floor and had to carry our bags quite a distance, although there was an offer to assist, which was appreciated. The night was very hot and despite opening the windows our night's sleep was somewhat disturbed, there was a fan available but that just circulated the warm air. Bed was comfortable and clean as was the bathroom. We did notice that the top of the four poster was very dusty. Our package included an evening meal and breakfast. We ate in the restaurant on Saturday night and the food was delicious. Breakfast was excellent as well with a good selection in the cold buffet and self service for hot food. We were very impressed with all the staff, helpful and professional, the reception staff in particular. The property has many period features, the tiles in the hallway and up the stairs are stunning but the decor, carpets, window frames etc all need attention. Once this is addressed I wouldn't hesitate in awarding it 5 stars.

"Great location with excellent food"

4
10/07/2017

Before my couple of niggles let me say the staff are truly amazing. The dinner was first class with imaginative menus. Breakfast was ok but overpriced at £13.50 for an English which was ok but help yourself. The room was not great, with no window to the outside, just borrowed light from a sort of atrium. Ended up feeling a bit claustrophobic

"Stunning Location"

4
10/07/2017

This hotel is in a stunning location, down beside the river Severn. The grounds lead out onto a walkway along the river bank. The hotel is easy to find, has great guest parking. The staff are welcoming and very helpful. The room was nice and clean, although a little on the small side. the window was also very small and it was hard to get any air into the room. The temperature outside was near the 30 degrees mark during the day, and not much lower during the night. So some air circulation would have been nice. On the first night around 11:30 the fire alarm false alarmed due to the heat. The sights you see during the evac of a hotel in the late of night. Breakfast was very nice great sausages. I ate in the bar one night, fish and chips. Nice size portion usual fare. I would like to return to this hotel again with the Mrs. As I was there on business

"Lovely hotel"

4
08/07/2017

This lovely hotel is a pleasant 10 minutes walk from the centre of Ironbridge although there are several eating places on the way in. From the moment we arrived all the staff were friendly and helpful without exception. It is set in a beautiful location. Our room was plenty big enough and well equipped. Delicious breakfast in an elegant room. I would definitely stay here again. One tiny suggestion for improvement which is no reflection on the staff: only some of the bedrooms have aircon. Ours didn't and was uncomfortably stuffy even with the fan provided as we had very warm weather whilst we were there. Also some public areas in the hotel would benefit from aircon. Perhaps this is something Best Western might consider??

"Really excellent"

5
06/07/2017

Treated my mum to an overnight stay here when in the area to visit the Ironbridge museums. The hotel is a just outside Ironbridge but with easy walking distance of the centre which is why I chose it. The hotel has a nice airy reception area and on checking in we found we were based in the main building; there is an annexe of rooms also. We were on the first floor and made our way to our room via the staircase the walls of which were lined with some very attractive tiles, locally produced in times of yore. Our room was very comfortable and had all the usual amenities, a nice sized en suite and good wifi signal. We ventured down to the bar for a drink and sat outside where there is a pleasant area and small garden which adjoins the park below. We slept very well and in the morning had an excellent cooked breakfast from the buffet. All the staff we encountered were friendly and professional. An elegant, excellent hotel for an overnight stay to explore historic Ironbridge.

"Lovely old hotel in beautiful setting."

4
04/07/2017

We stayed for two nights in the Valley Hotel which had once been a private house and included some beautiful original tiled walls. The grounds led into a huge park next to the Severn. Our room was on the second floor and although not very large it did have a big bathroom. It was very clean and the bed was comfortable. The staff were very friendly and helpful at all times. The breakfasts were delicious, buffet style, with plenty of choice. This was a Christmas present from our daughter and son-in-law and included a passport to the 10 Ironbridge museums. We did not have time to visit all of them so we intend to return as the passports are valid for a year. We would certainly stay at the Valley Hotel again.

"Friendly staff and welcoming"

4
27/06/2017

We arrived on Sunday, we were greeted by a lovely receptionist and offered a reward voucher which was good. The room was lovely and there was free wifi. We got continental breakfast and it was all delicious

"Beautiful hotel"

5
26/06/2017

Beautiful building (as always with Best Westerns). Note very steep steps to main reception. Very friendly and professional staff (we arrived a couple of hours earlier than 2pm check in and were allowed into our room straight away!) Outside seating area included a beautiful folly to shade from the sun. At the rear of the hotel is large grass areas next to the River Severn - beautiful! If possible do not park underneath the trees; we had difficulty removing the bird guana from the top and windscreen of our car. Hotelroom is like a miminiature suite; entrance hall complete with large wardrobe. Separate bathroom including bath and shower. Twin room with three large windows, dressing table, chair, round table and bedside cabinets. Fantastic value at £104 for the room and delicious breakfast; vast choice of cereals, friut, drinks and hot buffett. EXCELLENT HOTEL.

"Excellent hotel in a period property"

5
25/06/2017

The Valley Hotel is on the banks of the River Severn about 15 minutes easy walk from the centre of Ironbridge. The building was originally a large house and retains many of the historic features. The staff were welcoming and helpful at all times. We dined twice in the restaurant, which serves a modern British menu with the dishes beautifully presented. There is a bar area with doors leading out to a patio and garden, and steps down to a park and the river bank. We stayed 5 nights and were generally very pleased with the location, facilities and service. Our room (15) was adequate, though slightly oddly laid out and somewhat lacking in storage for a longer stay, but we booked quite late and I gather that other rooms are larger. One point to note is that the sloping site has quite a few steps outside and inside, and the hotel has no lift, which might be an issue for the less agile.

"Wonderful Food, Facilities and Setting"

5
23/06/2017

We chose Valley Hotel for a 2 night escape because it is very close to the Ironbridge Gorge World Heritage Site attractions. The hotel is a historic house built by the owner of a prominent nineteenth century tile factory and retains some of the original features. Our room was a standard double. Whilst small it had all facilities that we expected from a Best Western hotel. The public rooms are comfortably furnished and offer food options in a bar or in the Chez Maw restaurant. The latter has two AA rosettes and we found the food exceptional, without being over-priced. Staff at reception, bar, and restaurant were all very efficient and helpful. On request the chef even modified dishes to avoid garlic. The meals are complex, beautifully presented and expertly prepared. The hotel is set in well tended wooded grounds with access to the town's riverside park, allowing walks along the Severn River and into Ironbridge Town. The weekend shuttle bus that circles through the museums in the Gorge stops within a couple of hundred metres of the hotel. Even without the historic attractions in the Gorge, we would have thoroughly enjoyed our stay at this hotel. The only minor disappointment was that our bed was a standard double, rather than a king - not enough to stop us coming back soon.

"Very friendly hotel, wonderfully located"

5
22/06/2017

We fully endorse the comments previously made about this very friendly and welcoming hotel. The staff went out of their way to be helpful. My wife asked if it was possible to have a table by the window for dinner as it was my birthday. On returning to our rom later that day we found a birthday card from the hotel staff and a separate birthday message from the maid. These are special touches that we had not experienced before. We had half board and the restaurant (Chez Maw) produced some wonderful meals, really succulent. Another plus is that the hotel is very well located for visiting all the local museums as well as only being a few minutes walk from the famous Iron Bridge itself. We would heartily recommend a stay at this hotel.

"Weekend away."

5
22/06/2017

We decided to go to the Best western hotel for our wedding anniversary, we had a lovely room on the top floor with four poster bed ensuit that was very different and a view down the garden to the river severn, the food in restaurant was first class and well served, breakfast was as good with self service so you could pick as much or a smaller portion as you wanted. Staff are also first class.

"Good hotel, excellent staff"

5
14/06/2017

The site is an old house that used to belong to a tile maker in the 19th Century and the hotel has been developed over the site to include various out buildings. Came here with the wife and mother in law. We had the best welcome to the hotel greeting that we have ever had. The staff here are excellent, friendly and nothing is too much trouble. Please note hotels of the UK send your staff here to see how its done. The mother in law had a single room which was small and comfortable with an en suite which had a nice shower. We had a double room which was a nice size , plenty of space, bed was comfortable. However our en suite was a shower over a bath - my pet hate, because of the conversion the bathroom had a sloping roof over the bath and unfortunately the shower head was on that side. If you are of average height and build then its fine, but I am not so I hit my head on the ceiling a couple of times and when I moved away from the roof the shower curtain decided that it would love to attach itself to me lol. Breakfast was good , lots of choice . It is certainly a hotel we would be happy to return too. You do need to be able to manage stairs and steps because there are a lot of them.

"Weekend break in historical Ironbridge"

5
13/06/2017

A very pleasant and convenient place to stay to enjoy the wonderful sights in historical Ironbridge. The hotel is a short way from the main sights but has direct access through a lovely park to a riverside walk which takes you right into Ironbridge and its world famous bridge. There is ample parking on site so you can leave the car and wander into town to take in the historical ambiance and enjoy the bountiful local hospitality.

"Lovely Stay"

4
04/06/2017

My Husband and I stayed here for 2 nights last week. and loved it the staff are fantastic very friendly and helpful nothing was to much trouble for them so a big thank you to all of them they made our stay. This was the first time we had stayed here but with out a doubt will be going back and already thinking about when !. The breakfast was lovely and you can have black pudding and fried bread which in a lot of hotels you can not get now, yum. we also ate in the restaurant one night and the next ate of the bar menu all very good. our room was very nice also large and had all you needed. Ironbridge town is a 10 min walk down the road very easy to get to. large free car park as well at the hotel

"Excellent stay"

5
02/06/2017

The hotel is set within walking distance of beautiful Ironbridge. We had a lovely room with a balcony with table and chairs. The room was very clean and well appointed and I understand the rooms are very individual so it is worth checkiing with the hotel to suit your needs.The food was excellent both at breakfast and dinner and the staff in the restaurant in particular were very friendly and helpful.An excellent hotel in a beautiful location.

"Bank holiday break with friends"

5
30/05/2017

Stayed for three nights ...stayed with my husband and another couple. Both rooms were top floor. Ours (room 12) was a little small with very creaky floorboards but was clean and tidy. As usual we seem to attract being close to the air con unit outside, but it went off at 10.30pm each night. Theirs (room 15) was bigger with a separate single bed area. Breakfasts were lovely, plenty of choice and the service was fantastic. Had one meal in the restaurant...very tasty, pity I didn't stretch to a dessert but everyone else said they had had enough. Nice bar area and gardens. My husband and I had our wedding reception here in 1983, before it was a Best Western.....I was very pleased to see that it still felt like a privately owned hotel rather than a chain. Nice reception staff too. Great location to see Shropshire.

"Very nice overnight weekend stay with dinner"

5
29/05/2017

Great location slightly out of town but only a 10 minute walk into Ironbridge along the river. Good sized room, comfortable and excellent restaurant set in pretty garden with a park behind. Was there when there was a wedding and a World War II enactment but still had a quiet night sleep

"Four night stay with a group on a coach tour of Shropshire."

3
29/05/2017

This hotel is in a beautiful setting, with gardens leading to a riverside park. The hotel is well decorated, with original local tiles on some walls. The staff are all very friendly and helpful. The food was wonderful, imaginative and served on hot plates where appropriate. The only problem we found was with the bedroom. The bed was a standard double, which we found to be too narrow for us to have a good night's sleep. The light switch in the bathroom was so high it was almost out of reach. There was no grab rail over the bath for security of older people. It would have been preferable to have a flexible shower head, or have the shower controls accessible before standing under the shower. It was hard to control. The toilet roll holder was on the wall opposite the toilet. Out of reach! The wifi was intermittent. Apart from that, I would recommend this hotel for a quiet holiday. It is well situated for exploring Shropshire.

"Lovely Bank Holiday weekend "

5
28/05/2017

Enjoyed a lovely weekend over the Bank Holiday. Weather was warm and sunny which helped but staff were all very friendly and helpful. Even found us a fan for the room as it was so warm at night. Hotel backs onto a park and the river Severn which was great. A WW2 event was on in the area as well which meant there were people dressed in 40's gear and old vehicles everywhere as well. Are in the restaurant on first evening and food was very high quality. Wouldn't hesitate to go back again.

"stunning location,welcoming and really helpful staff,great food.The Best Western Valley Hotel is a perfect base."

4
28/05/2017

totally recommend a stay at this Hotel,beautiful setting with grounds overlooking the river Severn.Room and facilities were clean and spacious,food excellent.It made a perfect base for visiting the many interesting attractions within the Ironbridge area.My daughter made this booking for myself and her,she could not have chosen a better place.

"Peaceful Haven"

4
24/05/2017

This hotel is beautifully situated with a garden leading down to a park on the banks of the Severn. Although at the heart of the Industrial Revolution, and very interesting, it is leafy and rich in trees and birdsong. The staff are both friendly and efficient. It is a bit higgledy piggledy, but retains charm with tiles made by its original owner - Mr Maw. They are nice to bus tours.

"Beautiful location"

4
17/05/2017

The Best Western Valley Hotel is in Ironbridge Gorge near Telford, England. The location is stunning! Some of the buildings are older and classic, but with all the amenities. Dinner at the restaurant was very good; I'd go back to eat anytime. Service at check-in was great. Apparently we had been booked into a room that was going to be above a wedding reception. The staff person at reception moved us to another, quiet room. We were grateful.

"Shame about the room."

3
13/05/2017

We stayed at the hotel for three nights having booked for four nights using Tesco Clubcard vouchers. Having seen photos of the rooms online, I was very disappointed with our room, it really needed an upgrade and it made me wonder if we were given an inferior room due to our method of payment!? I was particularly unhappy with the bathroom, the electric shower was appalling and the sloping ceiling above made it difficult for my tall husband to stand up! There is very poor sound proofing between the rooms, we were able to hear all the sounds from next door's bathroom! The hotel is very well situated and is an easy walk into Ironbridge. The staff are very friendly and helpful. I preferred the week day breakfast as this was table service for a hot breakfast, rather than the weekend buffet, and there were more options to choose from. We ate dinner at the hotel on one evening and the food was beautifully presented and very tasty. The restaurant has a good reputation but was very quiet on the Sunday evening we ate there. Had we been given a better room my rating would probably have been much better, if I was scoring the staff and the food alone, then I would rate them as very good.

"Special location"

3
11/05/2017

This hotel is in the most perfect location on the banks of the river. The centre of Ironbridge is a gentle 5 minute stroll through the hotel gardens and alongside the river. Perfect. The hotel has a lot of character, rooms situated off a "styled" street and the breakfast far exceeds any other English breakfast ive experienced on my travels. If these factors were the only determination of my rating i would score the hotel 6 out of 5 !! However, the main purpose of a hotel is somewhere to sleep. Whilst the single room i had was very small that in itself wasnt too much of an issue. There is tea, coffee making facilities in the room with TV, Wifi, and a hairdryer (bizarrely the table had a hole drilled through for the hairdryer cable presumably to stop it being stolen - doesnt really give a good impression for guests). My main concern though was the noise throughout the night. The soundproofing between the upper and lower floors is almost non existent. When people are walking around upstairs it sounds as though a herd of Wilderbeast are roaming through the hotel. If the guest above you decides to use the toilet in the night you can guarantee you will end up wide awake. I am generally not one to be concerned with noise but, this really was too much for me and tainted what should have been a great stay at a hotel with great service and excellent location. PS Did i mention the scrummy breakfast !!! PPS i think all of my party struggled to figure out the shower combination to set the water temperatures!

"Best by far"

4
11/05/2017

My last review was also of a Best Western hotel which was excellent. The Valley Hotel however is not only just as good but, for customer service and friendly staff - Lee and Roy in particular, our 5 night B&B stay was one of the most enjoyable we have experienced. Comfortable rooms superbly maintained and delighful breakfasts with the addded pleasure of wonderful gardens and walks by the river made our stay a brilliant experience. Thank you BW Valley Hotel.

"Wedding"

5
08/05/2017

We had our wedding here on May 6th with 50 guests for the day and over 100 in the evening. Everything went without a hitch. Choosing the high tea for the wedding breakfast and hog roast for the evening reception was absolutely the right thing to do. The staff were attentive and helpful to all our guests and everyone had a great time. Special thanks to Jessica and her team, specifically Lee and his twin brother (got confusing at times ;P) and Lisa. If you are considering this venue then we highly recommend it and ask for Jessica - she is brilliant! As for some of the negative comments about this place you may read. Take some time to read the history of the house and you will understand the reason it may seem dated. Personally it adds to the charm. You're buying an experience - not a travel Inn pit stop.

"Excellent"

5
05/05/2017

Four of us stayed on the three night DBB deal in rooms 9 and 10. All staff went out of their way to help in any way they could, food was excellent, rooms comfortable, free central parking next to the river and the passport deal for the museums in all, excellent quality and value for money.

"GREAT LOCATION BY THE RIVER"

4
03/05/2017

Enjoyed 2 night break . Great location by the river so nice to walk into Ironbridge where you can find various restaurants, cafes etc. Nice to sit outside in garden enjoying a drink. All staff are very friendly, efficient , welcoming and very good service. Had a large room on 1st floor with large comfortable bed. Breakfast was very good.

"Wedding 28/04/17"

5
29/04/2017

I wish I could give you and your team 100 stars and that still would not be enough. Where to start?? Firstly thank you for being the only hotel to have a honest approach to wedding packages we wanted this, so you charged us x amount no hidden costs ect. Every contact with your staff was very engaging you literally could not help us enough, Lisa was always a phone call away to help and advise. A sit down with Jessica before the big day set our minds at ease that she would have our backs 100% on the day and made us feel like a royal couple. All staff were so accommodating the night before, the suit we had was wonderful, practical and indulgent and the bridal suit was ready early for photographs as I was getting ready. The care that was given to us throughout the day was 100%. Nothing phased you... dropped cakes, missing room keys, non residents turning up to pay for for breakfast... dealt with a smile and a no problem. The food was exceptional! Afternoon tea and then chilli with all the trimmings. There are probably a million little things that I have missed that you handled for us because all of you were behind the scenes making everything perfect. If you are wondering if you should book your wedding here? Yes do it! Go to this beautiful location and meet these wonderful hard working people and all your wedding dreams will come true!! Thank you from us and all our guests for an absolutly perfect day. Cassie and Abby 28/04/2017

"Enjoyable stay "

4
28/04/2017

No issues .... booked in quickly even while a member of staff was being trained ,hotel room was large and bright (RM116). Hotel is a short walk from bars,restaurants and the Iron Bridge . Large car park , steps at the front of the hotel! Did not see a ramp.

"We wouldn't stay again"

1
20/04/2017

We were so looking forward to our stay after my boss bought me a Best Western travel voucher for Christmas to say thank you for running the business whilst he was seriously ill. This was a much needed break for us both & with the good reviews we chose this hotel. Unfortunately we are having to check out a night early as my partner slept most of the night in his car as all we could hear was the resident below us snoring so we didn't sleep at all. Reception didn't seem at all bothered about this when we checked out a night early this morning. The one positive was the lady on reception who checked us in... she was lovely and so so helpful. We have now lost out on a night that we had paid on our Best Western travel card.... not something we are happy about after such a kind & thoughtful gift from my boss. We have left very disappointed

"Helpful Staff"

3
18/04/2017

I will try to keep it short, giving plus and minus. We had to ask to change room as people above were walking across the floor and children leaping up and down so much that the ceiling was shaking and creaking. Staff very helpful and moved us the next day. New room far too hot Did have a window that you could open Beds short, narrow and uncomfortable Were clean Central hallway so hot the heat hits you as you walk in Hallway nicely decorated Showers in both rooms need some direction as to how to use them! When eventually you work it out, the shower works well Soundproofing leaves a lot to be desired Our second room was near the lift so we had to hear everyone shouting goodnight (no thought for other guests) Restaurant was extremely expensive On the plus side, the food was extremely good but we could only afford to eat there once.

"Unique interior decor"

4
16/04/2017

Very welcoming hotel whose rooms are arranged as if off a pedestrian covered street in blocks of two up two down. The rooms are small but clean and well-stocked. The breakfast was well presented with the usual buffet but with extras including an individual cheese platter with a roll, crackers, celery and apple as well as three types of cheese. The hotel is conveniently placed in Ironbridge with a lovely walk of about a kilometre to the bridge itself through the village alongside and above the River Severn.

"Very good service and nice clean rooms"

4
16/04/2017

We had a family break at this hotel, a family room and a double, they were very clean and well equipped, nice corner bath in the family room and two good beds for the children. Set in nice gardens very close to Ironbrige museums. Breakfast was very very good and excellant waitress service, nothing too much trouble. Would really reccommend this hotel if staying it the area, we wil return.

"Compact Room"

4
16/04/2017

Nice clean hotel, friendly staff, good breakfast, well situated for anybody wishing to visit the attractions of Ironbridge all of which are within walking distance. Nicely decorated. Room clean and tidy but small

"Great location by the river"

4
11/04/2017

The best thing about this quirky hotel is its position, by a park leading to the river. And a pleasant walk along the riverbank to the famous iron bridge & the village facilities. As parking is at a premium in Ironbridge, the carpark is a welcome facility. The only disappointment - our room didn't have an outside window. Which didn't matter, as we only slept there. However, a view would have been nice.

"Pretty, professional, perfect"

5
10/04/2017

I went to Ironbridge for a weekend medical course and am so pleased I did because I would probably never have visited this wonderful period hotel or the gem of a village/town otherwise. The building is a real architectural beauty with well maintained grounds and a picturesque setting. The staff were very professional and welcoming..the hotel is great inside very sturdy but with quaint and quirky areas and stairs which comes with buildings of this age and gives them so much character..mine was a single room, small but scrupulously clean and had everything you need TV, tea and coffee, hairdryer, wardrobe, really comfortable bed, thick curtains (a must for me!) and a large bathroom again, faultlessly clean with a bath and shower. The main thing for me when choosing a room now is free unlimited wifi, it's a deal breaker and hotels who charge for it to me aren't providing what is becoming a basic necessity..ditch the Sky and go wifi....needless to say this hotel provides great wifi free of charge, another tick...the only things I would say if I had to find fault are there isn't a little fridge which would be handy but not necessary and the decor is slightly dated and a little tired but again, clean throughout and this is a minor point..I would love to stay again and recommend it to anyone who wants to see this fantastic part of The United Kingdom.

"3day break"

5
06/04/2017

We have just spent 3nights in the most friendly happy hotels ever ,staff just could not do enough to make us feel welcome . Rooms were clean and warm ,and then came the dining and all I can say is amazing ,I could not wait for the time to pass so we could eat again ,compliments to the chef and staff and Thankyou for making our trip so special , can't wait to visit you again .

"Excellent value and service"

5
27/03/2017

We stayed two nights on a Buyagift deal - and what good value it was! We were warmly welcomed by the receptionist and given a very nice room on the first floor. It was large, spotlessly clean with a balcony. The bed was comfortable and joy, the windows opened! Plenty of choice in the hospitality tray, including water. The room was warm and cosy. Our deal included continental breakfast, which we had on the first morning and the next day, we upgraded to the hot. We didn't eat in the restaurant in the evening because we wanted to explore. The location of the hotel is perfect, a short walk along the River Severn to the Ironbridge. All the staff were friendly and professional; the bar and restaurant staff were excellent.

"2 night break"

4
27/03/2017

Great hotel, had dinner in the both nights as it was so good. All the staff were very friendly and knew all about the area. Short walk into Ironbridge following the river to the famous bridge. Lovely grounds and park overlooking the river. Would certainly recommend this hotel.

"First Best Western experience"

5
28/11/2016

Delighted with this find. The Valley is a really lovely hotel. Perfectly situated for a walk into and around Ironbridge. The hotel is quirky, homely and welcoming. The food was excellent and the restaurant is extremely popular with local residents as well as visitors. All staff were helpful and accommodating. Would definitely recommend to others

"Friendly, relaxing place to stay"

4
27/11/2016

We stayed here three nights in a room in the annex. Although we are both able-bodied, we were given a room with disabled facilities, so possibly larger than others, with a shower and no bath and with an enormous and very comfortable bed. Shame about the pillows, which were loose, floppy and unsupportive, and spoilt a good night's sleep, giving me a very stiff neck. However, that was my only complaint. Everything else was fine. The room was clean, comfortable and well-equipped The old house was very attractive, especially the tile features on the stairs and in the corridor. Sadly, it was too wet to explore the grounds. We ate twice in the bar where the food was unfussy and of a high standard. Didn't try the restaurant in the evening but breakfast was excellent. The staff were friendly, polite and always smiling. Fascinating area - and this was a good location from which to explore. I would happily return.

"My Mothers 60th Birthday Celebration"

5
27/11/2016

Well what can I say.............. This time last week we were heading to Ironbridge to celebrate my mothers 60th Birthday. Firstly I would like to say I definitely chose the right hotel it was perfect in many ways. I would like to mention Roy who could not have done enough for me. Before arriving he was extremely helpful and obliging arranging flowers from the local florist and balloons to décor my mothers room he even chose the perfect room making sure they had beautiful scenery out looking the gardens. The other staff including his brother Lee was professional, pleasant and friendly. We had A la Carte meal for my mothers birthday meal and it was 100% including presentation, service and atmosphere they even allowed me to store our cake and present it as a surprise at the end of the meal. The rooms were clean comfortable and spacious. Breakfast cooked to order perfect including lovely waiter service very friendly. Ann the housekeeper was very friendly and kept our rooms tip top!! Lynne the receptionist was very accommodating overall 10/10. Thank you for making our celebration a success we will definitely return Stacey, Wendy, David and Christian.

"Dissapointed this time"

3
26/11/2016

Hhmm finding it difficult to give a balanced review this evening as I am lying in my bed listening to heavy thumping coming through the ceiling as I am trying to sleep. What makes it worse is the fact that my wife and I are not in the room that we booked last September on our last visit. Noting that there were some good deals on for the month of November my wife and I decided to book a room and dinner to celebrate my birthday. At the time of booking my wife asked if we could book a room overlooking the garden which was promised to us. This would be a first for us as we have never managed to get one before, so I was quite looking forwards to our stay. Well on arriving we were greeted courteously as always in this establishment and pointed to a room at the side of the hotel overlooking the car park. My wife and I were obviously disappointed at the time but decided to put the dissapointment to one side get ready and go for our meal in the hotel restaurant. Right now I am lying in my bed listening to that awful thumping...... Disappointed.com

"Cosy welcoming stay"

5
22/11/2016

We visited this hotel as a 2 night groupon deal and were very happy with our stay. Reception staff were very helpful and friendly, our room was warm and cosy with a very comfortable 4 poster bed. We went for some really nice walks around the valley as the man on reception gave us a free map. The only bad points about the stay were the shower was not very hot or powerful and the poached eggs we ordered at breakfast the first morning were almost raw - we would still give it 5 stars however!

"beautiful part of the country"

3
15/11/2016

Stayed at The Valley Hotel for a short break of 3 nights. The room was clean, tidy and functional. The staff were very friendly. Unfortunately the bedding, ie quilts, pillows and the linens could do with replacing. Very clean, but uncomfortable. The first quilt covers we had were around 18" too short for the quilts!!! After complaining they were changed. The pillows and quilts were hard where they had been laundered too much. Such a shame but part of staying in a hotel is being able to have a good nights sleep. BUT, I did mention this to the receptionist so everything could of changed, I will not be going back though to find out!

"Good hotel in superb setting"

3
09/11/2016

Just spent two nights here as my wife had business in the area. The building is a splendid old house with tasteful hotel annexes and the public areas are most impressive, with some extraordinary original tiling in one corridor. The gardens are exquisite and allow free access to parkland and the riverbank, from where it is a short walk into Ironbridge itself. The staff were extremely friendly and helpful, the breakfasts freshly cooked and the restaurant (reviewed separately) quite splendid. We stayed in a standard double room which was perfectly adequate - a cut above a Premier Inn but below four star standard. The bed was on the short side and, thanks to a faulty seal the shower managed to flood the bathroom floor each time it was used but otherwise there were no grumbles. If you want reasonable accommodation at a reasonable price, with the option of a superb restaurant, then the Valley Hotel fits the bill nicely.

"Great Location"

3
07/11/2016

An average experience, with a few niggles, room heating hadn't been set and it was only 16 degrees. Not enough hot water for a bath. Cooked Breakfast items not up to usual standard. Hotel set in superb grounds within walking distance of the Iron Bridge and also with a walk beside the River Severn.

"Many thanks for the service"

5
05/11/2016

on arrival I found all staff I met had a smile on their face. very friendly hotel with great staff. food was very tasty and value for money. bed is ok but t would not like to sleep on for an extended period.

"Overnight stay"

4
04/11/2016

This was a traditional hotel, but unlike other fairly dated hotels we have stayed in, the carpets were clean and the walls nicely painted. We felt a bit cold in our room and informed reception of this. Within five minutes we had a radiator and blankets delivered . We ate in the restaurant. Wow... the food was lovely, the best we have had in a long time. What made it really special was the service. Waitresses were discreetly gliding around and attending to your every need. The rest of the staff delivered an equally high level of service. Thank you. We will be back.

"Lovely hotel, with great friendly staff, in a beautiful setting."

5
02/11/2016

My single room was lovely, and the bed was really comfortable. The room was cleaned immaculately, and the room service was to a high standard. It had an ensuite with a great shower over the bath. I would highly recommend this hotel and the restaurant.

"Rude Staff and management even worse"

1
02/11/2016

Without going into details it's too long. Staff were rude and useless. Management didn't car about his customers. The only decent thing there was breakfast but you had to queue like a school dinner for a hot breakfast. They don't seem to trust you serving yourself on the buffet

"Very friendly hotel"

5
30/10/2016

Situated in a lovely area, beautiful walks along the river, plenty of cafes and pubs just a short walk away. A few small museum and shops near hotel. Would definitely recommend this hotel for a short break.

"Lovely staff and room"

4
30/10/2016

Arriving late at the property to check in, I was exhausted from a long drive. The team who greeted me were absolutely lovely and really took the initiative to help me make my evening the best it could be. Even though it was past 9pm, they were able to ask the chef to make me a last minute supper and what a delicious and hearty meal it was too. As for the room, it was a single room, but super comfortable. With a lovely dressing table, decent bathroom with nice bath supplies. As for the bed, it was springy and soft, just the way I like it. There was a wall mounted TV which had a mind of its own, switching on, but I suspect this was taking signal from another room next door. There's great parking on the property, but you have to be a guest to park there. As for the surroundings, towards the bottom of the garden is a public park and pathway where you can walk along the River Severn. Then it's a 10 minute walk to the Ironbridge from there. I would not hesitate to recommend this place for a visit.

"Ahocking"

1
27/10/2016

All started well when we attended the days activity with work. Lunch time walk was great as we experienced the Ironbridge bridge. However it came to the evenings entertainment where we left for D'arcy's. Great restaurant and greatly welcomed and hospitable which is something to be said about this hotel. We returned from our meal at about 11pm. We were together as a group no more than 7, 6 at most and we were enjoying a work night out. However we were told to keep it down. Which we did! But then we were threatened of closure of bar shortly after, then insulted by apparently being disruptive to others earlier on in the day. Can I just say there was a group of 4 playing cards the whole we were enjoying a few drinks and even they said have a great night see you later. Enjoy! Shame the staff can't accommodate he same attitude. Bar staff were rude, and we felt like we were an inconvenience. Also when you ring the bell 7+ times don't expect a response. Go hunting for a bar staff member to pull you drinks. We should have served ourselves. It would have save a fortune drinks. All in all come here if you don't want to speak. Management and staff are rude and there is no way as a business or leisurely will I return to this hotel. Disgusting management.

"Lovely hotel"

4
26/10/2016

We stayed here for 3 nights at October half term, one adult and 2 children, including a small baby. The hotel is a pleasant 10 min stroll along the river (past co-op and a great little playground) to Ironbridge. The grounds are lovely, with direct access to Dale End park. All the Ironbridge Gorge Museums are less than 10 mins drive away, most about 5. There was plenty of parking at the hotel during our stay despite several weddings, although there was only 1 disabled space. On arrival, staff were friendly and welcoming. We were told our room was on the second floor in the old building... where there was no lift. I was a bit surprised since the booking form clearly stated that our party was 1 adult, a small baby and an older child. We'd clearly have baby-related stuff (cot, pram, more luggage than a couple might bring) so a room on the ground floor or in the new part with the lift might have been more sensible. However, a member of staff helped us take our things up to the room so it wasn't a massive issue, just inconvenient. The room was lovely - clean, large, bright, airy although VERY cold at night - we had to ask for an extra blanket the second night and another for the following night, even though we used the electric heater that was supplied in addition to the central heating (which was off over night). The beds were rock hard, like sleeping on a wooden bench, although somehow we slept relatively well. The bathroom was lovely & the bath so huge that my feet didn't reach the end. Dinner in the restaurant was amazing & highly recommended. Breakfast less impressive but perfectly ok and plenty of it. Again, staff were friendly and efficient. Pros: Location Cleanliness Staff Restaurant Parking Views Bathroom Cons: Uncomfortable bed Very cold at night No lift in old house

"Very enjoyable stay"

4
26/10/2016

We stayed here in October as members of a party of 16, enjoying a re-union. Our group was given a separate dining room for the evening meal and breakfast and the food and service was excellent. We are not usually 'chain' hotel people but would certainly recommend this one for its setting, personal service and general ambience. We had a very pleasant room at the rear of the hotel, which is in a lovely setting, overlooking the river. Would certainly recommend.

"Wonderful staff"

4
25/10/2016

I stayed at the Valley Hotel for five nights in October. The first four nights in a single room as part of a walking group and on the fifth night my partner came to join me so I booked an executive double. I have stayed in many hotels for work and pleasure, but I have to say that the staff at the Valley are the most genuinely friendly and helpful that I have encountered anywhere. On checking in I was given a small double rather than a single (room 34). This seemed promising, but the room was a disappointment. It was in the Mews wing of the hotel. The room was only just big enough for the double bed and only had a small window. The window blind was down when I entered the room and after struggling to open it I realised that the cords weren't connected to the blind - it had obviously been this way for some time. Later in the evening some people checked in to the room above and the room next door. The noise was unbearable: loud footsteps and wardrobe doors banging. I don't think it was the people who were especially noisy but the paper thin walls and ceiling.To be fair things quietened down after that and I heard no more noise that night or the following morning. The room would have been OK for one night but as I was staying for four nights I decided the following morning to ask for a different room. Expecting an argument with the reception staff I was pleasantly surprised. The lady on reception (Lynne I think) couldn't have been more helpful. She immediately agreed to give me a different room but explained the the hotel was very full. She spent many minuted pouring over the computer screen to work out what rooms were available and gave me a choice of three. I opted for room 12 which was a standard double It was a very pleasant room and I was very comfortable there for the next three nights. On the morning I was due to change to the Executive room it was Lynne again on reception and she said I could stay in the room I was already in if I wanted. I asked if the executive room was better and after checking what executive rooms were available she said I should definitely change rooms as I could have the room (room 12) with the four poster bed overlooking the gardens. This was a wonderful room. On both occasions I changed rooms the staff moved my luggage to the new room. I ate in the restaurant every night as part of the walking group and with partner. The food was excellent and the restaurant staff were exceptionally helpful and friendly. Breakfast was also excellent. By the time I checked out it had become a standing joke with Lynne about how many rooms I had stayed in, but she never once displayed any irritation or anything other than a desire to see that I got a comfortable stay. She also managed the complexity of my bill which was partly paid on a special rate for the walking group and partly at normal rates. The location of the hotel is excellent. It has beautiful gardens that back onto the river. Five minutes walk along the river bank takes you right into the centre of Ironbridge. A few minutes drive takes you to the historical sights, the starting point for lots of walks and many excellent pubs. Like many english hotels it has been converted from a large house and extended over the years. The result is a range of rooms that vary from the wonderful to at least one had have the feel of converted broom cupboard. It would be good if Best Western reviewed some of the smaller rooms and made sure that they met the standards of the rest of the hotel. However I can't fault the friendly, helpful and can-do attitude of the staff and the customer service standards that have been established at the hotel.

"Beautiful views but ugly prices"

1
19/10/2016

My husband and I stayed here beginning of August. I had high hopes for this hotel. Especially with it being situated in Ironbridge. To cut a long story short the establishment needs so much tlc. It is so dated. Not only that the prices are extortionate considering the size of the rooms. We had a double room. In the past at other hotels when paying for a double room we have always been welcomed with two of everything (water, wine, mints, showergel etc). Not there. Just the one bottle of water. When bringing this to the attention of the receptionist he advised that it is their policy to only provide the one. I said it is a double room for two! He argued a little but in the end arranged for another one to be put in the bedroom. Needless to say although the hotel needs renovating, the views are beautiful. I think the hotel need to rethink their prices to reflect the accommodation!

"Good stay"

4
19/10/2016

Good hotel in a lovely location by the river. The room was comfortable but the one disadvantage is that there is not a lift so if booking make sure that you ask for a ground floor room if stairs are a problem. Enjoyed the food.

"Wonderful hotel"

5
18/10/2016

I stayed here with my elderly mother. I have Asperger's Syndrome and the staff were so kind and helpful. The food was to die for and the whole place had an aura of professionalism and smartness. The hotel was also quiet without being eerie, and that was also good to see. I would recommend this hotel and will be returning. Excellent!!

"Lovely, warm and welcoming "

4
17/10/2016

Good value for money . The place is lovely , clean , warm and welcoming . Standard rooms very clean . The bed not the most comfortable for sensitive backs but for one night fit the bill ... dinner served in the restaurant was very nice and breakfast was simple , tasty and lovely ??

"Nice..."

4
17/10/2016

Nice little hotel, very quiet and peaceful, the room was gorgeous! Could have done with more power in the shower but no big deal! The bed was very comfy, but could have done with being a bit bigger. The hotel staff were polite, had a very warm welcome. Only main downside was the breakfast...the eggs tasted a bit funny! But the fruit was gorgeous! Would stay again!

"Fantastic Wedding Day"

5
16/10/2016

My partner and I chose to have our wedding ceremony, reception and evening reception at The Valley Hotel in Ironbridge on the 24th September 2016. From the very first introductory visit to the morning after the wedding the hotel and staff were first rate, efficient and friendly. The planning service was second to none, a special thanks to Jess, who was unbelievably brilliant. Lisa was great too in the early stages. The hotel setting is beautiful and the bar, restaurant and terrace etc were lovely. It felt like a really expensive wedding venue but it was in fact very reasonable for what we had. The wedding breakfast food was perfectly cooked and delicious, as was the buffet in the evening. The room we were given as the wedding suite was large, clean and perfect. All in all a fantastic wedding day made even better by the hotel and it's brilliant staff. Thank you! From Andy & Susanna Fernandes Berey.

"Attended a private birthday functiion"

4
11/10/2016

Very Good. Staff very friendly and helpful, the food was good and served hot!! Could have done with another pair of hands on the bar when everyone was arriving and trying to get drinks but otherwise recommended.

"Barandrew"

5
10/10/2016

My wife and I stayed on 6 oct for my birthday.The hotel was excellent in all respects.Lovely four poster room with view of garden.All staff a credit to the owners,very pleasant and helpful.The food could not be faulted both at breakfast and dinner,it was exceptional. Come on Best Western this hotel deserves more than your awarded 3 stars,we look forward to returning.

"Comfortable and friendly"

5
02/10/2016

A group of us stayed for a conference at the wonderful Ironbridge Gorge museums - worth a long visit. The hotel is well run with friendly and helpful staff. Delicious and well-presented food. Spotless bathroom and a comfortable bed.

"2 night stay"

3
02/10/2016

I have just returned from a 2 night stay at this hotel. When I arrived, I was directed to the wrong floor of the hotel for my room, but apart from that check-in was very quick. The big issue with this hotel is lack of sound proofing. I was reliant on other guests going to bed before I could get some sleep myself, which did not happen until gone 11pm on both nights, with fellow guests then waking up from 3am onwards, I was lucky if I got more than 4 hours sleep per night. The onsite restaurant is very good. I would use this hotel again, but only once the sound proofing was significantly improved.

"Fantastic Wedding Venue "

5
02/10/2016

We recently attended a friends wedding here in July. The services are all held under a pagoda in a lovely secluded garden at the rear of the building overlooking the park and river. Don't let the outside of the hotel deceive you we were amazed at how big it was inside and really nicely decorated. The hotel sections are designed like a Victorian street which fits well with the surrounding area. There are several bars within the venue and the main events room had a reasonably sized dance floor. Our son is in a wheelchair and we had no issues at all getting him in or around the hotel. All the staff were very friendly and only too happy to help, with everything organised and kept on track superbly. We will be surely popping along again to give the restaurant a try as the catered food was delicious.

"Christmas present "

5
30/09/2016

My wife booked this before Xmas as a present we stayed for 4 days and on arrival we were told we had been upgraded this was a pleasant surprise,we were made very welcome and all the staff were superb.excellent food in the restaurant and the breakfast was great with plenty of choices. Would highly recommend this hotel and give it 10 out of 10.

"Game Fair Weekend Break"

4
26/09/2016

Back to the friendly Valley Hotel, unfortunately our usual room was already booked and we stayed in a double room in the far side of the hotel these rooms are a lot smaller with thin walls say no more. On the brighter side the staff were very friendly and accommodating the food was excellent and as we had an early start bacon sandwiches for breakfast were very welcome so a big thank you to Sue for liaising with the kitchen. Hope to be back next year foe our yearly visit.

"Iron Bridge - Hotel"

4
25/09/2016

The Best Western Valley Hotel. Stayed here a few weeks ago. Excellent. Rooms appear to differ quite a bit so probably worth asking before booking. Rooms in the original part of the house are the best rooms.

"Location, Location, Location"

4
24/09/2016

I tried several hotels in the vicinity of Telford and it was a shame that I only discovered this place on my last night! I would usually avoid Best Western hotels am afraid but on this occasion the location wins out. It is set in beautiful parklands in the equally beautiful town of Ironbridge (only a few miles from Telford). The Ironbrige Gorge is riddled with industrial archeology of the Industrial Revolution era and is also naturally stunning. The staff at the hotel were great and the standard of room, fittings etc was OK. I didn't eat an evening meal at the hotel but he breakfast was fine. You get a better standard of room and facilities in central Telford but I would choose this if I stayed again in the area for its location. There are also lots of attractive pubs and restaurants within walking distance.

"Ironbridge Valley hotel"

4
19/09/2016

Relaxing, refreshing and reinvigorating! Food was fine dining and interesting. Beautiful setting and such easy access to the museums and attractions of Ironbridge. would recommend to family and friends.

"Picturesque accommodation"

3
14/09/2016

We were visiting the Ironbridge area for only one day. Knowing what we know now, we should have made it two or even three days as there is so much to see. The hotel is well placed, being only a short walk to the nearest bus-stop for the shuttle bus that can take you to all the sights (which are a bit spread-out). From memory, there is a day pass for the bus trips. The hotel is a fairly old building of two-three stories, without a lift. The stairs are reasonably steep. Our room was no. 27 (from memory) and overlooked a garden area. It was a little bit tired and without air-conditioning which meant having the windows open at night. This would have been fine except that there had been a wedding at the hotel during the day and, as usually happens at such events, people used the opportunity to catch up on the news. With the garden area being immediately below our open window, we were woken several times during the night by people talking very loudly. I put up with it until 1.00 a.m., but when I was woken again at 2.00 a.m. by two fellows talking, I spoke to them and asked them to consider that some people were trying to sleep. They apologised and went inside and I closed the window, but the conversation soon started up again - this time from a group of women. Despite a polite request from me, this group continued to talk until 4.00 a.m. All the above was a pity as everything else about the hotel fine. The buffet breakfast was very good, the location excellent and the staff friendly and helpful. Apparently, however, the hotel has a night porter or general factotum who could have been rung and who would have sorted out the problem. It is a pity that we were not made aware of this when we first registered, but the staff were fairly busy at the time.

"Enjoyable week-long reunion of old friends"

4
14/09/2016

Always difficult to know where to stay when organising for a group of ten (aging) friends, but this proved to be a justly popular choice. The bedrooms were clean and comfortable, the dining room 'cosy' but not cramped and all the food, with almost no exceptions was excellently prepared (but perhaps 'over-presented!') and met the varying needs of the group. There was always room in one of the lounges for the group to socialise together without feeling that we were disturbing other guests and the staff were all as friendly and as helpful as they could be without being over-attentive.

"Good location"

3
13/09/2016

Stayed here for 3 nights for a holiday as we had always wanted to visit Ironbridge and the area. The hotel is in a good location, it backs on to the river severn so you can go for nice walks. We walked to the Ironworks museum (which is brilliant) in 15 minutes. Only negatives were that I was disappointed that we had a view of the car park and not the gardens and in the bathroom, the water was too hot, the shaving light didn't work and I couldn't work out how to use the shower. Lovely good breakfast and nice breakfast staff.

"Very impressed with reception we received"

4
13/09/2016

I stayed here 8 years ago with a group. When I phoned to make reservations they treated me as a loyal customer, very nice touch. Friendly staff. Beautiful Coalbrook tiles in corridors and on wall of the stairway. Pleasant dining room. Very close to the famous Iron bridge, the first iron bridge in the world.

"Indoor room with no external window"

2
13/09/2016

My rating is based on the room (25) I had. This room is an indoor room with no external windows. There was two windows with opaque glass onto the corridor. The room itself was also a bit tired and not the cleanest. It could do with redecorating. There was no soap in the bathroom and the grout round the bath was split. Other rooms may be better so make sure you ask for a room with natural light The restaurant was better. I had a good well prepared and presented starter. The fish and chips main course was as good. The fish still had the skin on and the "triple fried chips" were more like deep fried roast potatoes, way too thick.

"Wedding and Overnight stay"

5
13/09/2016

Stayed 1 night as part of wedding. Staff are very friendly and always helpful, not a grumble from anyone, even when due to the British weather an outside wedding became an inside wedding with 5 minutes to ceremony. The lady ‘wedding organiser' worked tirelessly all day to make it a special day for everyone. Hotel is a bit quirky in design due to many extensions over the years but we loved it. They put all us wedding families together in rooms over the disco room so non wedding guests were not disturbed. Personally I wish wedding disco's were not quite as loud as everyone wants to talk at a wedding and that got impossible by the end of the evening. The rooms were large and well equipped having everything that we wanted. Our room didn't have air con but there was a large fan inside the wardrobe had we have need it. Our son had a single room which was lovely, it was accessed from “under the stairs” so we joked he was Harry Potter all weekend. For breakfast along with a basic but adequate continental selection they had a selection of freshly cooked items, but if you wanted something else they were able to cook what ever you wanted freshly in 5 mins e.g. my mom had scrambled egg. Hotel is ideally situated for Ironbridge attractions. We walked along the river that can be accessed from the hotel back. I would recommend for tourists and as a wedding location.

"We can never fault this hotel."

5
12/09/2016

This is a lovely hotel in a quiet setting. There is plenty of free parking and nice gardens with easy access to a park and the River Severn. The town centre and the famous iron bridge is within walkable distance, on the level. The staff have never failed to give excellent service and the atmosphere is happy and friendly. The food is excellent and the menu has something to suit all tastes. Very good value for the price. We have never had a meal that we haven't enjoyed. We can't fault this hotel and will keep going back.

"Excellent, as always!"

5
12/09/2016

This was my our 3rd visit to this excellent hotel, twice as a couple and once as part of a large group. All the staff are a credit to the owners: attentive, polite and courteous. Nothing is too much trouble. The food was, as always, wonderful. Lovely location, close to all the attractions in the area. We will be returning.

"Vegetarian "

3
11/09/2016

We arrived at the hotel as a large party, all having pre booked our meals. On entering the restaurant, we had the function room as there was quite a few of us, all seated and expecting a delicious dinner. Now, I'm not a vegetarian but I enjoy vegetarian food and I had chosen the mushroom and spinach risotto, my friend who is a vegetarian had ordered the mushroom and tarragon soup for starters followed by the risotto the same as me. Her soup arrived and was completely inedible, it would seem the chef doesn't taste the food before it goes out as it was so salty it would've been worthy of the dead sea. When we told the waitress she said that they had served a few that evening and no one else had complained. We then are served the risotto, quite clearly it had been made with the same stock as the soup, completely inedible. The stock has clearly been made from vegi bullion made up from a powder and they had over done the measurements. How a trained chef had managed this I don't know, in my experience you are taught to taste everything... This clearly isn't the case. The waiting staff although beautiful, had far to long hair that was tied up in a ponytail and hung all in the vegetables when they were serving them. Unexceptable. I did point this out and move the hair of the waitress but the next night nothing had changed. I had ordered goats cheese and leek tart with a fondant potato for my meal the next night, this came out without the fondant potato. I did ask for it and the waitress then arrived with a potato 10 mins later that clearly wasn't a fondant. Now my friend who is a vegetarian tells me that this is standard in restaurants and is what she's used too, I on the other hand am completely appalled by this, why should a vegetarian be served such sub standard food! Outrageous. Restaurant need to seriously change their views on vegetarian food. That saying the hotel itself was lovely and the staff were very friendly and attentive. The beds on the other hand are incredibly hard.

"Wonderful Wedding"

5
08/09/2016

We had our wedding on 28th July 2016 and to say it was amazing is an understatement. From our very first showround we felt confident that the hotel could run our day perfectly and they did exactly that. Everything about our day was just brilliant. The service was efficient and the staff very friendly and helpful, the food absolutely amazing, the bedrooms clean and comfortable (the four poster room unbelievable!) and the grounds stunning!! The hotel is close to the bridge so we were able to drive down there to have some photos taken, but if you wanted to stay at the hotel for photos the backdrop of the gorge is just gorgeous. All in all we had the best day and would recommend the hotel to anyone! Thank you!

"My wedding was amazing"

5
04/09/2016

I had my wedding here on 2nd September . From the initial booking to the end of the wedding all the staff were wonderful and did everything they could to answer any questions I had. The grounds are stunning and its close to the bridge where we were also able to go for photos. The rooms are lovely and clean and the food is great. I would definitely recommend this hotel for just an overnight stay if you want to visit Ironbridge and also for your wedding!

"Valley Hotel Ironbridge"

5
03/09/2016

Great location for the bridge. Staff very welcoming and helpful. Rooms very clean.We ate in the restaurant 'Chez Maw' food was exceptional and the service excellent. The atmosphere was very relaxed and were not rushed.

"Great location and excellent food"

5
03/09/2016

A really lovely hotel to stay in. All the staff, without exception, were very friendly and helpful. Food was excellent - the best bar meals we've ever had in a Best Western (and have been to quite a few!). All public areas and bedroom were spotlessly clean. The gardens lead directly down to a huge park next to the river, so perfect location and within walking distance of all the attractions of Ironbridge gorge. We'll be back :)

"Lovely Hotel"

5
03/09/2016

Returned again to this hotel and all was just as good, if not better. We had a large room, as we visited with our Grandson. The hotel grounds were perfect for him with the garden steps leading directly into a lovely park. The Staff were brilliant. Special mention for Lynne on reception and the twins Lee and Roy (or Leeroy if confused) Our Grandson had a problem with his sandals rubbing and the Housekeeper spotted this and put a plaster on for him. Now that is going the extra mile, thank you. We shall definitely return.

"Friendly service, clean and comfortable accomodation"

4
02/09/2016

We had a very pleasant stay in room 9, which benefited from a very comfortable queen size bed (two singles zipped together). The room was clean and well presented, and had plenty of wardrobe/drawer space, a dressing table/desk and plenty of seating, including a window seat. We liked the ironing facility, whereby you collect iron and ironing board from an ironing station near the room, use the iron as needed and return to the station for other patrons to use - it meant we could refresh our clothes as needed without taking up space in the room when it wasn't. Breakfast had a good selection, including cereal, fruit, yoghurt, juices, pastries and traditional full English, plus options such as porridge, and meat/cheese platters by request. The toast, tea and coffee were plentiful. Service throughout our stay was friendly and helpful, and certain members of staff whose names I sadly did not write down were exemplary in their service. We ate at the restaurant on the first night and enjoyed it, this is reviewed separately. We also found that the bar carried a good selection including local draught ales, and was reasonably priced.

"Restful stop-over."

5
31/08/2016

This beautiful hotel has such a peaceful atmosphere. We stayed over to break our journey travelling from south to the north. We shall certainly be returning for a longer stay. The views from our bedroom were overlooking the gardens which led you to the river at the bottom. The hotel furnishings and décor were tasteful and very clean throughout .The bed was large and very comfy.We had a good nights sleep. The breakfast was excellent with a good choice of food.

"Excellent Service, character hotel"

5
27/08/2016

From the friendly greeting to the very helpful staff throughout this hotel, this ranks as one of the best 3 star rated hotels I have visited, The room was clean and well maintained, I was in room 1 and there is a bit of an odd layout as you have 2 steps up from the inner hall to the bedroom, but this added to the character. Breakfast choice was good and the staff helpful and obliging. The bed was very comfortable and I slept better than I do in most hotels. The Restaurant was also very good and is reviewed separately.

"Great location. Remembered for the negatives"

3
20/08/2016

Great location, nice hotel but small things let this hotel down. Rooms are good size,no air conditioning. The towels supplied in bathroom are ridiculously small. Breakfast is only served until 9am, bar meals are reasonably priced, but, fish & chips were awful. The batter was thick & hard, didn't eat it & left it on plate. When waiter came to collect plates he asked if meals were ok. We told him batter was awful & banged a piece of batter on plate to explain problem. He agreed, nodded, but never came back to us. Full meal price was on our bill next morning. Wish we had not attempted to eat the meal & created a big fuss, but that's not our style. Won't be going back.

"Fantastic Staff"

5
19/08/2016

Fantastic hotel in a great location, the grounds around it are amazing and very peaceful. Special thanks goes to Roy on reception, he is a credit to his profession - always very helpful and polite - cant do enough for you. Seems to always be working too! Roy even went the extra mile and helped to find my lost mobile phone after my check out.

"Amazing hotel filled with hard workers"

5
18/08/2016

Can not mark this hotel any less than 5 out of 5! A stunning venue for a stunning wedding. Although we didn't stay over in the rooms so can not comment on the hotel rooms I can comment on how fabulous the entire day was. Have several special mentions for those of the staff who I noticed made the day amazing and were there constantly making sure the day ran smoothly which I'll get to later. First of all if you're wanting a beautiful outside wedding here is the place, the terrace towards the back of the hotel is the perfect place with a lovely view just down towards the river bank. The wait between the ceremony and the meal was a tad long however staff were on hand providing drinks, and different types of canopies which were delicious so made it not seem quite as long which takes me to the food! Absolutely amazing! The chef at the Valley Hotel is outstanding, every single meal we had was incredible. Well done chef! Staff who provided us with our meals and cleared them away were also well trained and polite young waiters, whoever is in charge of training! Well done to you, each and every one of them is fantastic and a credit to your hotel! Many people have a bad outlook on young people however these young waiters and waitresses truly are some of the friendliest and hard working staff I've come across in a long time. After our meal there were several pictures taken and then a polite young lady I think her name was Jess invited us from the bar area to a large function room at the top of the hotel. The room was beautifully set up and a dj was in the corner set up. A buffet was then served by a new set of waitresses and a couple recognisable faces from the afternoon, surprisingly the staff managed to keep the lines manageable considering the way in which they were serving looked extremely tricky so again props to the trainer! The food again was delicious even for just a small buffet and staff were again on hand to swiftly clear away the leftovers which we had. Finally we were left to just enjoy the rest of the evening, which we did!, whilst occasionally seeing the odd staff member making an appearance to check if we were still OK and the room was still tidy. So back to my special mentions, the first is to the lovely Jess that I mentioned earlier who seemed to be running the wedding, (perhaps the wedding manager?), she was a star! She had all of her staff in the right place at the right time and so the wedding went completely perfectly! Next is to a young waitress who forgive me if I get it wrong but I know it was an L, Im sure it was Louise? I'm sure she knows who she is if she sees, she was there from the beginning it seemed and worked throughout tirelessly, very pleasant young lady who had a delightful conversation with me when I approached her. Whilst serving us was she was very friendly and made sure we had everything. Lastly there was another girl however I didn't catch her name as she was only there for the buffet and then disappeared unlike the others who I had the honour of speaking to but I would still like to mention her. If I remember she was a brunette and rather petite? Fabulous! She was also extremely friendly and was well trained alike the others with customers. When anything ran out she was extremely efficient at making sure it was restocked which helped the buffet run smoothly. They were all just as good as each other and the team work shown was second to none, you can tell with this group of staff that they are genuinely lovely and want their customers to have the best day possible at their hotel. Overall, this hotel is fantastic and I can not recommend it enough! There were other staff working that day however I've only mentioned the few I saw but I'm sure the others were just as amazing! The venue is spectacular and beautiful. Will definitely be coming back, even if it's just to try out some more of their amazing food down in the restaurant! Can't wait. Keep up the incredible work Valley team!

"good breakfasts & staff!"

3
18/08/2016

first room (room 2) had extractor fan going, room hot & stuffy. outside extractor still going at 10.30 pm! got another room, perfect room, but no soundproofing at all. both nights had a 'snorer' in next room. could hear them walking across their floor (very loud). I failed to get much sleep.

"Reasonable hotel for a stopover in Ironbridge"

3
16/08/2016

We stayed at the Valley Hotel on a Sunday night prior to visiting the Ironbridge attractions the following day. Finding the hotel was pretty easy and there was plenty of free parking which was good. It was a short 5-10 minute walk into the centre of Ironbridge either following the road or more pleasantly walking along the riverbank. Check-in was efficient & friendly, as was check-out. Our room was on the first floor and was of a good size but with no view, just adjacent roofing. It was also stiflingly hot and with no air-conditioning the single opening window was always going to struggle to render the room reasonably habitable. Tea & coffee was available (although the UHT sachets were a devil to open) and the free wi-fi worked well which was good. In general the room and en-suite was clean and well presented but we discovered a problem with the bed linen late that night which was not good and automatically docks a point off any subsequent review. The other problem was the sound-proofing i.e. there was none and so we could hear the Olympics on next door's TV until midnight and fellow guests moving around in the morning. Breakfast, however, was very good, with a good choice of buffet items and an excellent hot breakfast cooked to order. The service was also first-rate, I'm pleased to say. In summary, since a hotel's primary job is to provide a good night's sleep when away from home, I can't say that The Vally Hotel met expectations for the reasons given above. We'd probably not return on our next visit to the area. However, the hotel's location is good, the staff were friendly and the price was not exorbitant so - especially in the cooler months - it would probably be OK.

"Lovely hotel."

5
12/08/2016

Had a lovely stay here for two nights. Rooms clean and comfortable. Restaurant is amazing, the food was excellent. Lee the head waiter couldn't do enough for us, he is a real asset to the hotel. All the staff are friendly. The gardens are really nice and the adjoining parkland is a very pleasant place for a walk.

"Great Location, Friendly Staff"

4
12/08/2016

We stayed here over a long weekend for a family gathering. The hotel is beautifully located overlooking a riverside park with a pleasant walk into Ironbridge of about 10 minutes. There is a pleasant terrace and the Chez Maw restaurant for breakfast and dinner. The WiFi is free and fast. We had booked 4 rooms quite late and were located together in the old part of the hotel as there were weddings on the first 2 nights. Unfortunately it was one of the warmest weekends of the year and the rooms were uncomfortably hot due to the lack of air conditioning. The staff kindly moved us to the newer rooms for our third night, these were well appointed with full air conditioning. The hotel staff were very helpful and friendly and made us feel very welcome. The presence of weddings meant that the terrace was unavailable at certain times which was an inconvenience. We thought the breakfast prices were rather high (especially for children), having said that we maybe should have booked with inclusive breakfast. There are however a number of excellent breakfast places within a 15min walk. We had one dinner and found the food was good - if a little expensive.

"Staff"

4
12/08/2016

All staff are very good manner and well trained polite as a very professional. just one thing disappointed was break fast staff wan not very good. They forgot to serve me a coffee and toast after so many time to ask them... otherwise very good hotel specially restaurant is excellent!!! I will stay again but break fast NO THANK YOU...

"gem in shropshire"

5
11/08/2016

Situated in a lovely part of the world ,it has brilliant and friendly staff who helped us to have a great overall experience.Well done Gordon and team on reception and all the other staff for their help and making us very welcome.

"So pleasant and handy"

4
11/08/2016

We stayed for two nights on a return visit to Ironbridge with our two 14 year old grandchildren.On a previous visit we had stayed in the Madeley area and found this was much better as we were able to walk to the Ironbridge and shops.The hotel has a large carpark so visits to museums were made in the knowledge that we could park on return - parking near the bridge is extremely difficult. High marks for the staff and rooms. We ate breakfast each day and dinner one evening and the food was very good. On the second day the breakfast was "served self service" which while not so good as the service on the first day when a choice was made and brought but it speeded up the process as there were many guests. The hotel stands near the river and is surrounded by trees which makes for a pleasant outlook

"Excellent service"

4
03/08/2016

My father in law stayed here on his own, the young man on reception provided a service which was very responsive to his needs. He was very polite, efficient and thoughtful. The tiles on the main stair case are beautiful.

"A very traditional english hotel"

4
03/08/2016

Having never visited Ironbridge and it's famous gorge, we booked this hotel on Best Westerns Spring promotion - 2 nights bed, breakfast and evening meal at a special rate. The hotel is located just to the west of the centre of Ironbridge and has a large free car park. We left the car here and walked to explore the area with its many museums. The hotel stands just above the gorge and river with direct access via a footpath from the bottom of the hotel gardens. Our room was a reasonable size and would have looked over the gorge if it was not for trees blocking the view. Both the breakfast and evening meal were good and there was a small bar which looked out onto the garden - with outside seating and tables for when the rain stopped! We have a one year pass to the museums, so need to make another visit to Ironbridge. Will probably choose this hotel again.

"Lovely visit with exceptions"

4
02/08/2016

I visited the hotel as part of a wedding party earlier in the month, which was a lovely experience. The staff who provided the service were very pleasant and helpful at all times, there was one blonde waitress however, who it was obvious was just a waitress and not a manager, who seemed to be extremely bossy towards other staff members which made us feel very uncomfortable at times for the other staff. However all other staff were very friendly and the hotel was beautifully set out for the wedding. Had a fantastic day. Would've given 5 stars but the waitress made us feel uncomfortable on a number of occasions so would recommend the hotel on a day which she is off.

"Pleasant Two Night Stay"

4
02/08/2016

We stayed here for two nights to visit the Ironbridge Gorge and Museums. The hotel is situated about a 10 minute walk from the Ironbridge and is surrounded by gardens which extended down to the river. The staff were very friendly, helpful and cheerful. Breakfast was excellent, buffet style but served to you at the counter. We did not dine in the restaurant in the evenings preferring to walk to the local pubs where some excellent food could be found. The room itself was a small double room at the back of the hotel which was warm, comfortable and clean with all the accessories and information you need.

"What a luvly hotel !"

5
31/07/2016

My wy wife and I stayed here for a Saturday overnight stay whilst we visited Ironbridge Gorge, The Victorian Village and most of the other local attractions, We had a very enjoyable weekend. This hotel is ideally located and is set in attractive grounds to the front and has a very large carpark. The staff at the hotel are very friendly, helpful and professional. A very pleasant clean hotel which is furnished with modern and comfortable furnishings. A belter of a breakfast... plenty of choice all tasty and freshly cooked..delicious. We are definitely staying again in the near future.

"Well, it's a Best Western"

3
28/07/2016

I have to admit to certain feelings of disappointment with this hotel. Given the reviews and the photos, I was expecting a Manor House hotel that had been purchased by Best Western. In reality, this is more like a Manor House with a Best Western built into the back of it. I suppose that rooms near the front of the building (which is beautiful and contains much of the original tile work that was a specialty of the region during the Industrial Era) are different and maybe have some of the building's original character. But the section of the hotel we occupied was exactly like any Best Western in Middle America. It was clean and reasonably comfortable, but the cheap plastic hotel plants, drab carpet and 1970s decor felt violently out of sync with the building and its surroundings. I can't even recommend this as a budget option, as we paid 105 pounds. We paid less per night for a nice B&B in the Cotswolds.

"Third night out."

3
28/07/2016

We stayed here so that we could spend as little time travelling as possible from Ludlow and visit the Ironbridge sites. Reception was weird - the booking wasn't quite what had been made. Even when corrected, it still wasn't quite right! Room was nice and quiet but a bit on the warm side. It wasn't easily accessible as there was no lift and, although up only one flight of stairs, it was fiddly through the fire doors. Lovely bar and sitting outside in the garden with a nightcap proved really relaxing.

"Leisure break"

4
25/07/2016

Lovely hotel in perfect location for visiting iron bridge attractions. Staff very friendly and helpful. Room was excellent, over looking rear of hotel. Food nice although breakfast did get busy. Bar quiet most evenings we were there but nice for a drink after dinner.

"Service to a tee!"

5
25/07/2016

This is the second time I have stayed here and I must say I was looking forward to coming back. The first time I was here the service and food was excellent so I was keen to see if it was a one off or was it going to be as good as the first. It's 100% a yes!

"Upgrade Delight!"

5
24/07/2016

A very nice welcome on arrival. Then a wonderful surprise of our very first upgrade, and what an upgrade. Four poster room. The room was spotless, and a lovely by bathroom. Wonderful views from the Windows . Staff were very friendly , and helpful. A very nice stay.

"Delightful stay "

5
23/07/2016

My husband and I have just returned from a most delightful 3 day leisure break- dinner, bed and breakfast with admission to the Ironbridge museums included - a brilliant deal. The hotel is set in glorious woodland and the garden leads down to the river where it's a lovely stroll into the town through a flower filled park. The rooms are well appointed and spotlessly clean and supplied with an electric fan, which we did need and there is a thermostat in the room to regulate your own heating during the winter months. There is also a lift to the first floor to accommodate a wheelchair and passengers. The hotel restaurant, Chez Maw, is truly to be recommended and served the most delicious food. We ordered something different each evening and without exception every course was a delight. Whilst enjoying pre dinner drinks we were served gaufrette potatoes or olives which was a very nice touch. Breakfast is buffet style with a waiter serving the hot food and on a separate table there were cereals, yogurts, juices, fresh fruit, pastries etc, a good selection of everything. I would like to make a special mention regarding the staff - they were all so pleasant, helpful, attentive and very well trained. Thank you all for a lovely stay.

"Great Location and surrounds"

4
21/07/2016

Stayed just for one night. The gardens were excellent, great to sit out having a relaxing drink. And just a few steps away you have the river Severn and some very peaceful walks. The staff are generally very friendly. I will review the restaurant separately, but just to note the staff very young and obviously inexperienced, but very pleasant and efficient. The room was a little cramped and the bathroom, unusually, up some stair (within the room), not so easy at night if you don't want to wake your partner. And the shower was not to my liking - needle like jets. Breakfast was pretty average, and only served up to 9am -- a little early if you are on holiday. All in all if you plan to be in the area the hotel should suit you.

"The Staff are Wonderful"

5
21/07/2016

This was our second visit after about two years. Help began at reception on arriving and went on for the four days we stayed. Our room was great, the food was excellent, (dinners and breakfasts) and the staff are the best. Roy helped solved problems with computer tablets/phones, others were so helpful to my wife who required help with ice packs, and all were exceptionally friendly. Anyone wishing to spend time in this area to understand the Industrial Revolution, or other aspects of British History can do no better than stay with these wonderful people.

"Nice location, average hotel"

3
20/07/2016

Visited this hotel on business. The area is lovely as is the setting and gardens of the hotel. After the mission of finding my room on the top floor (through six different corridors, none particularly well sign posted) I was disappointed to find a tiny double room which wasn't particularly well appointed. The bathroom in particular could do with a refurbishment as although it was clean, did have a stale odour present. The bed was comfy but it was difficult to watch TV from it. Staff were friendly. Expensive for what it is really, suspect paying for the location.

"Excellent"

5
19/07/2016

I stayed in the Valley hotel the same night as the previous review. Yes it was stuffy because the country was in the midst of a heatwave! It was not the fault of the hotel! We stayed for 2 nights and on the first night our shower dripped constantly. We mentioned this in the morning and were told that it would be fixed while we were out. When we got back we were told that the shower was not able to be fixed so we were moved to a superior room at no extra cost. We were also given a complimentary drink. Yes, things do go wrong but it is how the problem is dealt with that matters. On Monday morning the hotel was full so the breakfast was pre-cooked and served by a waiter but we could have had as much as we wanted. This morning there were fewer guests in the hotel so everything was cooked to order. The poached eggs were fresh and the sausage was meaty. There was plenty to choose from on the menu. We planned to dine in the hotel on the first night then decide where to go on the second night but the food was so good we dined there both nights. I would like to give a special mention to Roy on reception and bar who wwnt out of his way to be helpful.

"Beautiful place"

4
19/07/2016

This hotel was fantastic in all but one respect. Lovely rooms, spotless, helpful staff, fabulous restaurant and elegant gardens. Lovely breakfast and a nice bar. Patio area for sitting outside with a drink.

"Family celebration"

4
17/07/2016

The staff at the hotel were well trained and very friendly and helpful. The hotel and grounds look lovely on the outside. The dinner was excellent but the breakfast sparse and though there seemed enough staff the food and utensils/crockery was lacking. The breakfast room was small as were the tables. The bedroom was rather dark and quite tired but the bathroom and beds were good. The hotel is old so there is a difficulty moving around and provision for disabled people was poor. Some areas were better than others. The hotel was very stuffy in the downstairs rooms and corridors/stairs. Fresh air is free and would make staying there much more pleasant. the windows in the bedroom opened to make sleeping more comfortable on a hot summers day. The garden was lovely and a great place for a wedding. The tables and rooms looked lovely and a wedding taking place outside looked very well organised. Overall a pleasant place to stay but the hotel would benefit from and update in decor and making the moving around the hotel more accessible and airy. The hotel is expensive for the current quality of the bedrooms. The staff were 5 star and this helped to make the stay pleasant.

"A lovely location close to Ironbridge gorge."

4
15/07/2016

A very well run hotel in a lovely location on the river with a great walking trail into the centre of town. The hotel itself offerred every comfort, with a very good restaurant and well stocked bar and lovely gardens. The bar itself though , looked a little drab and could be livened up with a splash of colour here and there. The old house itself is a little tired in places but our executive room was splendid and well equipped with coffee facilities , hairdryer and trouser press. The food in the restaurant was of a very good standard with well trained staff in attendance. This hotel proved to be an excellent choice for a short visit to Ironbridge and free car park on site was a real bonus.

"Lovely Hotel with welcoming staff"

4
13/07/2016

Hotel set in lovely grounds and an ideal location for all the local attractions around Ironbridge being located at the end of the High Street. Plenty of car parking. Staff very accommodating and friendly. Lovely breakfast included in our booking generally restaurant and bar food a bit pricey.. Drink prices good. Lovely room but no air conditioning and window was screwed shut, so hot in the room. Fan provided but would rather have some fresh air, if safety was an issue would have been better to but a bar on window so you could only partially open. If not for this would have given five stars.

"all the good reviews are correct"

5
12/07/2016

As part of a large group staying for 3 days we were very well looked after by all the staff Its an old style hotel as you can see from the photos but has good character, Front garden opens straight on to the park and river front, A slightly quirky lay out of some rooms but very nice for that and a beautiful tiles staircase as a previous owner was a tile manufacturer. The menu we were on was a pre arranged limited menu not the al a carte but we had an excellent choice and superb quality a credit to the chef and catering staff. Will I stay again yes without a doubt. Cant wait.

"Perfect location and friendly staff, needs some tlc"

3
10/07/2016

The hotel is located in the Severn Gorge very close to the Iron Bridge museum complex with gardens going down to the river. The staff could not have been more friendly and helpful and the meals were good. Like many converted country houses parts had seen better days particularly some of the public areas and the entrance was difficult with luggage thought there was an accessible entrance via the bar. The bedroom we had was a bit small and the bed very soft though some may like it that way.

"Three Nights in Ironbridge"

4
08/07/2016

The hotel is centrally located so a convenient to explore the area. The grounds lead into the local public park which is very pretty. Our room was clean and well appointed with a nice view and enough room tho' a second easy chair would have been nice! Breakfast was hot and well cooked as was the bar meal we had one evening. All staff were very friendly and we would love to stay again if we are in the area.

"Beautiful setting "

4
06/07/2016

Picturesque hotel with lovely gardens. Friendly and helpful staff. Breakfast is a buffet, it was good. However I prefer cook breakfast to order. Very close to the ironbridge and its museums. Little tip if they put you in the one of the two rooms up the top of the spiral staircase, asked to be moved. The only thing that spoilt it for us was being waken by the sound of very load running water at 4.30am in the morning that seemed to go on for ages.

"Beautiful hotel in beautiful valley"

4
06/07/2016

We stayed 2 nights here and dined in each evening. There really was no incentive to go elsewhere. The room was clean and spacious. The breakfast was the best buffet breakfast we have ever had and it was piping hot. The evening meal was delicious with plenty of variety. You are advised to book early! The staff were proactive and very helpful with knowledge of the locality An ideal place to stay

"Excellent food"

4
04/07/2016

The restaurant served up astoundingly good food and the menu was quite adventurous. All the staff were excellent, very friendly and helpful. The hotel setting was beautiful although our hotel bedroom was on the second floor and was reached by quite a few stairs and corridors. Our en-suite bathroom and toilet were on a different level to the bed and sitting area and was reached by stairs in the room. The room itself was very spacious and comfortable.

"First visit to this hotel and area"

5
29/06/2016

Hotel was excellent.the staff were very obliging and friendly.food was good and our room was on the ground floor so no stairs to climb.the hotel has its own car park which is a big bonus as some hotels in the area do not.the hotel is nicely situated and has a nice garden.

"Specify Your Room"

3
29/06/2016

Nice hotel with helpful staff and a good breakfast. Very well placed with grounds going down to the river. We were in a group who booked 9 rooms and at least three couples complained that their room did not have an external window and so it was very hot. Our room was on the first floor with two windows and it was fine.

"Not exactly disabled friendly"

5
28/06/2016

A lovely hotel in beautiful Ironbridge and Shropshire. Pity that there were too many steps from the car park to the entrance of the hotel. Two deep steps and about eight steps from the carpark with one into the hotel. After reaching the reception which had another set of deep steps we were greeted by friendly and helpful staff. Our room was small but clean and practical with a disabled shower, which had a lift to our room. Lovely breakfast. Cannot fault the hotel, but something needs to be done about the disabled entrance to the hotel eg ramps,

"Just the same"

5
28/06/2016

Returned for at least our 6th visit to find nothing changes(thankfully)The food in the restaurant was amazing,Just enough choices to ensure perfection to detail in presentation and flavours.Even though there was a wedding event on there was no noise in our room was compact as you would expect from a traditional country hotel.Very clean with nice fluffy towels and duvet.The hotel grounds meet the parkland on the Riverbank 2 mins walk away.A few steps to get back up to the Hotel but not to be missed .Will hopefully return in the near future.

"Perfect location"

4
28/06/2016

My husband and I stayed at the Valley Hotel for 3 nights whilst exploring the Ironbridge area. The hotel is in an excellent location, a few minutes walk from the Ironbridge and several of the museums so we didn't need our car. There are also several cafes, restaurants and pubs within easy walking distance. Our room was comfortable and well equipped, the only problem being squeaky floorboards, but in an old building you expect that. There was a wedding on during our visit so we were expecting it to be noisy at night, but we didn't hear a thing. The food in the restaurant was amazing! I cannot recommend it highly enough. We had breakfast every day and had an evening meal as well - first class food and very nicely presented. We thoroughly enjoyed our visit and will definitely stay there again, as we loved the area. 3 days just wasn't enough time to see everything so we will be back.

"Very helpful"

5
27/06/2016

Didn't actually get to stay here so I can't comment on the hotel but I had booked a room last weekend through Expedia. It seems that Expedia hadn't passed on the details of the reservation to the hotel and they were full up. Despite this they were exceptionally helpful if getting the matter sorted and finding me a place

"Unique and friendly"

5
26/06/2016

What an interesting hotel. Take a few rows of tiny old cottages with narrow streets between; roof over the streets; carpet the roads, make the cottages into unique bedrooms. Quirky and fun. Lovely staff; reception and bar/waiting staff were most welcoming and nothing seemed too much trouble. Lovely Chez Maw restaurant on site - see separate review but it was excellent. Note that some of the rooms, because of the design mentioned above, do not have outside facing windows. My room only had a small frosted glass window out onto the covered in 'street'. It did have aircon and a ceiling fan.. it was very comfortable. If fresh air is important to you, ask to have a room with outside facing windows that will open onto fresh air. Wifi was good. Plenty of parking, and outside the bar a small terrace with iron garden furniture and a pleasant view down towards the river and across to the steep wooded hill beyond.Very quiet and peaceful.

"Superb service"

5
25/06/2016

My stay was excellent. My room had a lovely view of the park and cleaned to a high standard. Jo, in charge of the restaurant was so nice. She ensured that despite two weddings and a corporate function, other guests were not affected. The young waiters and waitresses were a credit to the hotel. Nothing was too much trouble for the reception staff. The meals were well presented, tasty and adjusted if you needed it. There was plenty of choice and the portion sizes perfect. The grounds are lovely and a short walk to the riverside. Overall the wonderful service with value for money. Would definitely recommend to others.

"wonderful 4 night stay"

5
24/06/2016

A wonderful hotel, set in a lovely location. The staff are very friendly, the food is first class. I have nothing bad to say, I highly recommend this hotel. The breakfasts were very good. and the restaurant served 1st. class food from a good selection from the menu, it always had daily specials. I will be returning again for another break.

"Good ambiance poor facilities"

3
23/06/2016

A former house with historic interest, our arrival promised a good stay. Lovely gardens and an airy and pleasant reception area with helpful, attentive staff promised much. All of the staff were helpful and pleasant. Sadly, our room was a big disappointment - tiny for a double room and not a comfortable environment to sit and read; and there was nowhere else as the bar was a bar not a lounge and there did not appear to be a lounge. We wanted to have room service evening meal, but there was not enough room in the bedroom unless we sat on the bed. The food at dinner and for breakfast was very good however, and the waiters very pleasant and helpful. I was on business and took my wife with me for a bit of a break but sadly it was a bit of a trial instead.

"Lovely location"

5
21/06/2016

This was my first visit to Ironbridge. Coming through the back of Telford you have no idea you will end up in such a delightful spot. The valley is tranquil and wooded. There are lovely pubs, parks and places to visit. Sadly I was there on business, but the hotel fitted the bill well. The rooms are comfortable, clean and quiet. I had an internal facing room in the old house, but that was fine. I had a good pub meal there, which was reasonable (cheaper than the normal premier Inn fare) and the breakfast substantial (if you wanted it). Good wifi. Service was excellent. All the staff made a real effort to make you feel welcome, and look after you. Really good. I'd recommend this hotel

"Lovely setting "

4
19/06/2016

We stayed for two nights. Comfortable bed with a view over the garden. Shampoo, bars or soap, mending kit and shoe cleaner supplied. Breakfast was good with both continental and full English. Only downside was the shower water volume and the lack of hot water.

"Friendly hotel with with great staff"

5
18/06/2016

A modernised hotel with plenty of character and the friendliest, most helpful staff you could hope to find. They really seemed to want to do all they could to make our stay as enjoyable and successful as possible. The food in the 2 rosette restaurant is of a very high standard, not too fussy and from a nicely varied menu. The weather was poor during our visit but sitting in the gazebo having a drink before dinner every evening, watching the rain patter down on the flowers in the garden around us was a great memory to take away!

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, We were very pleased to learn of your feedback regarding your recent stay with us, particularly of your enjoyment of the service from staff and of our award winning cuisine. It is a shame about the good old British weather, but sounds like you made the most of it none the less! We hope to welcome you back soon, perhaps with some sunshine to enjoy! With regards

"Very disappointed"

2
18/06/2016

We were so looking forward to our time away, we were attending a wedding at the hotel on the Sunday so thought we would make a weekend of it. Arrived on Friday we had booked two rooms close together one for my disabled son, I rang the week before to check the hotel understood his needs. We were given two rooms in a conservatory not in main hotel, two dark rooms with small window you can not open air we turned on the air con as it was so stuffy we did not sleep very much as the air con was so noisy the air con in my sons bedroom did not work properly it was either to hot or to cold he was quite distressed and did not sleep. I asked to change rooms on Friday evening they found us two other rooms, which we have just come into I open a window and we must be over the kitchen as the noise and rattling generators is awful. I am thinking perhaps we were put here on purpose , the room is ok but nothing like what I thought I was booking on the website. I can't tell you how disappointed I am we rarely go away and feel best western have let us down. The restaurant Friday night we booked for 8pm finally shown to our table at 8.50 after ordering in the bar food was another 15 minutes food was nice ordered puddings which took over 20 minutes to come out and my goodness the smallest portions quite disgraceful ice cream was not even a scoop. Breakfast I ordered porridge which I could not eat it was uncooked and pure stodge I went to get quosont there was no plain one left so I asked a young waiter who told me he would get me one there I sat for 15 minutes I asked another waiter who came out and told me there is none as they take 20 minutes to cook. So a yogurt was my breakfast here. Nice location I will make a complaint to head office as I ave never been so disappointed with any hotel Our view in second rooms is flat roof and air vents.

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, I am pleased that I managed to speak with you personally upon your departure from the Hotel to discuss your disappointments in person. I would once again like to assure you that we take all of our guest feedback very seriously as it is our genuine intention that all guests leave us having had a positive experience. Please also be assured that we moved your bedrooms with the very best of intent to ensure your comfort and enjoyment, I am sorry that this was not the case. I was pleased to hear that all enjoyed the wedding celebrations in the Hotel and I trust you managed to explore some of our wonderful local area. Once again our apologies for those aspects of the stay that did not meet with your expectations. If we can be of any assistance in the future, please do not hesitate to contact us directly. With regards

"Faultless"

5
16/06/2016

Set in one of the most picturesque settings imaginable, this hotel is a real gem; clean, comfortable, beautifully decorated, quiet, ample parking, wonderful gardens, great local draught beer, first class service, friendly and efficient staff and food of the highest quality. I was only sorry not to have stayed longer, but am going back next month. With wonderful riverside walks to the iconic ironbridge this will also make a great leisure break.

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, We were delighted to learn of your enjoyment of all aspects of your recent stay with us.. Thank you for the kind words and compliments. It is unfortunate this stay was short, but wonderful to know we will be welcoming you back very soon.. With regards

"Welcoming Hotel"

5
14/06/2016

The Best Western Valley hotel is a great place to stay, the staff are welcoming and went to great lengths to make sure our stay was comfortable and restful. The setting is beautiful and the rooms well decorated and comfortable. Our only complaint is that the top floor room we had was very hot and had a tiny window which did not allow enough air to circulate, it was a very humid day though so it might be better at other times of year.

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, We are delighted to learn you were well looked after by the Team during your recent stay with us. Our beautiful setting is one to be enjoyed, particularly at this time of the year when a drink or two can be enjoyed on the terrace, overlooking the park. My apologies if you suffered with heat in the room, I do hope reception accommodated you with fans. We hope you be back to see us and our wonderful location again soon! With regards

"Excellent in all respects"

5
14/06/2016

Have been debating for some time for a visit to Ironbridge and using the Valley Hotel for accommodation. Finally made the decision and was not disappointed. From the outset the standards of the staff are extremely high and could not in any way be faulted. The standard of the accommodation is very high and provided all of our needs. The restaurant was of the highest order both service and menu. The chefs are obviously well qualified and capable, for the food throughout the three day visit was fantastic. The area around the hotel is idyllic, both the outside area of the hotel and the fact that it borders on a very nice park with the River Severn flowing through it. This provides a fantastic vista from the hotel and ability to have very pleasant and relaxing walks in the area. The hotel is about a 10 minute walk from the centre of Ironbridge and within easy reach of a many museum venues proving the full story of the area throughout the industrial era. There are restaurants in the area but myself I would not try these because of the high standards of the hotel restaurant. A fantastic three day break and already we are planning a return visit later in the year.

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, It is wonderful to learn of your enjoyment of all aspects of your recent stay with us here in Ironbridge. Thank you for all of the kind compliments, which will be shared with the Team. Our Chefs certainly are very qualified with 16 years of 2 AA Rosettes under their belt, and very pleased to hear you enjoyed their cuisine.. We are delighted to learn of your anticipated return, and look forward to welcoming you back. Ironbridge is lovely at all times of the year, so I m sure you ll enjoy another relaxing trip .. With regards

"Excellent hotel in a great location"

5
13/06/2016

Very friendly and efficient staff. The full breakfast was brilliant as was the evening meal-very good service, minimal waiting time. The room was clean and well serviced. All communal areas were clean. Good bar with reasonable prices. Hotel gardens are very attractive with easy walking access along the river bank to the town's attractions. Ironbridge is definitely worth visiting.

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, We are very pleased to learn of your enjoyment of all aspects of your recent stay with us and in our beautiful location.. Ironbridge certainly is worth a visit with so much to enjoy in and around the area. We hope you will be back soon to explore some more.. With regards

"A very pleasant experience"

5
12/06/2016

Excellent Hotel. Staff very friendly and efficient. Hotel very clean and tidy in wonderful location. Food and drink at reasonable prices and facilities very good all round. Would recommend this Hotel with confidence and would certainly return again.

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, Thank you for the kind compliments of your recent stay in our Hotel. We very much appreciate your recommendation and very pleased to hear that we could also be welcoming you back! With regards

"Fab Birthday Afternoon Tea"

5
03/06/2016

Visited this afterrnoon with my friend as a birthday treat for Afternoon Tea. As the weather was so gorgeous we sat on the terrace overlooking the gardens and down to Dale End Park. So relaxing and peaceful. Afternoon Tea consisted of plenty of Sandwiches, Lemon Drizzle Cake, Chocolate Brownie, Fruit Tartlets and Fruit Scones with jam and cream Plenty of tea and a glass of prosecco each. My friend also had a "Birthday Plate" with chocolate writing a "Coulis Balloon", Shortbread, Petit Fours, & Seasonal Berries. As always service was friendly and efficient. Special "thanks" to Ryan and Sally making this a wonderful afternoon treat.

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, It was wonderful to welcome you back for a birthday afternoon tea, and to hear of your enjoyment of the delightful teatime goodies! I m pleased you had some lovely weather and able to enjoy your afternoon on the patio, a real treat! Thank you for the kind compliments, we look forward to welcoming you back again in the future. With regards

"A wonderful experience"

5
02/06/2016

We came here for a late wedding anniversary and my birthday, the room was comfortable and had a bath, shower and toilet with hot water, soaps and shampoos were provided also free sachets of tea, coffee and hot chocolate with some biscuits, We ate out a couple of times, but had a wonderful meal on the Monday night, my wife had a meat meal which she loved and I had the best ceasar salad I have ever had, We had to drink our champagne in our room as they do not have corkage but we had spam local beer which was excellent, All in all we had a wonderful few quiet days away by the river.

"Food to die for"

4
31/05/2016

We stayed at The Valley for a family wedding that was being held there . What a lovely setting for a wedding it was too. The hotel was charming and Ironbridge is so pretty it's really worth checking out the museums and mainly Blists Hill open Victorian village We had dinner twice in the hotel and it was SUPERB . The staff where extremely friendly and helpful All in all this was a most enjoyable stay and we can't wait to return ...

"Interesting hotel on the edge of Ironbridge"

4
25/05/2016

The hotel has made interesting use of an industrial building. It is a comfortable hotel but The bathroom was to warm. The bed was comfortable and the breakfast was good. The hotel has a restaurant but the prices looked excessive so we diddidn't eat at the hotel. There is a pleasant garden and the hotel is centrally placed for all the attractions in Ironbridge.

"Poor breakfast service"

3
22/05/2016

We stayed here for my daughters wedding reception. We had lunch which everybody said was fantastic. We had the evening reception which again was very good and the food for the buffet was very well presented and enjoyable. The room we had was clean and tidy, and had everything you would expect. We arrived for breakfast at 08.20 and asked for coffee....the coffee eventually arrived at 08.45 and it wasn't that busy! We then ordered more coffee again having to wait for almost half an hour for this also. This part of the service really let's the hotel down.

"Excellent Hotel."

5
20/05/2016

The Valley Hotel Is clean and our room was clean and comfortable. The food was good and the staff were extremely friendly, polite and helpful. My wife has a number of medical issues and the staff could not have been more helpful and considerate. Perhaps the best accolade that I can give is that whilst the Valley Hotel is part if the Best Western group we were left with the impression of a family run hotel. I would definitely recommend a stay here.

"Really enjoyable stay"

4
18/05/2016

Spent 3 nights here and would highly recommend it. The restaurant is terrific; would be very happy to dine here on a regular basis if I was a local. I stayed in a single room - it was in a converted stable block that's under cover so quite a quaint and unique set up and my room was up a spiral staircase. It only had a tiny window but it wasn't really an issue especially being out all day. The location of Ironbridge is stunning and a great base to explore from.

"An extremely pleasant stay"

5
18/05/2016

A brilliant three night stay. Everything was 100% perfect. Staff were extremely pleasant, helpful and efficient. Excellent breakfast and the evening meal in the restaurant was wonderful, so much so that we ate there all three nights rather than going out to a local pub to eat.

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, It is wonderful to hear of your enjoyment of a recent 3 night break. Your kind staff and food compliments are greatly appreciated and it's good to know our wonderful award wining restaurant tempted you every night! We very much hope you will be back to see us again soon.. With regards

"Happy Customer"

5
17/05/2016

We were very pleased with this hotel, the overall experience was perfect, the staff, the view, the room were all great. We would definitely stay here again if we were to visit Ironbridge again. This hotel deserves more than a 3 star rating.

"Stean/punk wedding"

5
16/05/2016

Would highly recommend this hotel the staff were excellent and helpful, lovely surroundings, décor was brilliant, single rooms were like home from home, we all had a brilliant time there.A big thank you to all the staff X

"A room without a view "

3
14/05/2016

An oddly designed hotel - some rooms are nice but a number have no windows and are uncomfortable and airless at night. Here it's all about the room you get so try and influence that before you open your room door and start searching for the window. Restaurant was actually fantastic which is the reason I score three stars and not two.

"Ironbridge's First Class Hotel."

5
12/05/2016

The hotel staff were extremely helpful at all times. The hotel was very clean and well maintained. The gardens too were well maintained and two hundred yards from parks and the river. Dinner times were requested, this worked well with freshly cooked food professionally presented. Congratulations to the chef and staff.

"Lovely wedding"

5
11/05/2016

We got married here at the end of March and had an amazing day. The staff were brilliant and had patiently dealt with all our queries and stresses before the big day and ensured that everything went without a hitch. Everyone commented on have delicious the food was, including a family meal we had had the night before at Chez Maw, and praised the staff as well. Guests commented on how happy the staff were and how they were always smiling and genuinely wanting to help. They worked tirelessly to make sure that the room looked fabulous and ensured that our day was the best it could possible be and we just wish we could relive it all over again. We can't possibly thank you enough!

"amazing views"

5
11/05/2016

stayed here for business for 2 nights , location by the river severn is amazing lovely staff and tasty food, would reccommend to fellow travellers, i will be returning with my family for short break as ironbridge has lots of nice places to visit

"Wonderful Stay"

5
03/05/2016

Excellent location to serve the local Ironbridge area. Plenty of free car parking. Room very good size with large bed, very clean. Shower could have been a little more powerful. Made use of the on-site restaurant which served excellent food and was good value. Overall very impressed with the facilities and looked after very well by the staff. Would definitely stay there again.

"Cosy hotel with lovely breakfast"

4
02/05/2016

Stayed at Best Western Valley Hotel in april 2016. Had a nice big room with a small window. Had some troubles with the shower system, otherwise everything was perfect. Wonderful atmosphere and located in a quiet spot in Ironbridge Gorge.

"Excellent value for the 3 day offer"

5
27/04/2016

My husband and I booked the special 3 day leisure offer for bed, breakfast and evening meal. It was excellent value. The evening meals were 3 courses which were chosen from the a la carte menu. I had expected there to be some limits on what we could chose, but there were none. The food was delicious and we really enjoyed it. Drinks, including coffee, were not part of the deal but this was made clear. The staff were young and very friendly, polite and helpful. A real credit to the hotel. They made our stay special. The deal includes the annual passport for all the Ironbridge Museums. This was a saving of £25 for each of us! There are steps in the hotel which should be expected as it is an old building. The location is lovely with beautiful gardens to look out on from the dining room and bar Windows.

"Great Hotel in a Fabulous Setting"

5
25/04/2016

Just returned from our second visit to the Valley Hotel in Ironbridge. The hotel is excellent. We were very fortunate this time as we were upgraded to the honeymoon suite! The food in the Chez Maw Restaurant is superb, especially the evening menu. The Chef is very talented and deserves a lot of credit for his wonderful menus. We have eaten in there on both of our stays and will be returning again for our third visit. To be honest we wouldn't stay anywhere else when visiting Ironbridge. The staff are extremely pleasant and polite, especially Jessica in the restaurant, nothing was too much trouble for her. If we had to give one little niggle it is the lack of signal for the wi fi in room 18. It is very poor and we both gave up after 6 attempts of getting the connection and it dropping 2 minutes later. Ironbridge is a lovely place to visit there is plenty to do in and around the area. The museums are very interesting and educational and with the annual passport the value for money is excellent!

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, It is always a real pleasure to welcome returning guests and I am pleased that we were able to upgrade you for this most recent visit. Thank you for your kind words about the food and staff, all of which will be passed on. I know Jessica will particularly appreciate your comments. I have noted your feedback about the WIFI and sorry for your difficulty, we will further investigate. I am pleased to report that we are having a new upgraded system fitted in mid May which we are very much looking forward to. With so much to see in our beautiful county we hope you will coming back for a third visit! With regards

"Good place to stay"

5
25/04/2016

As part of a group of 35 people I stayed in this hotel for 5 nights last week. The setting is delightful as one can walk to the river in a couple of minutes and from there along a river path. The hotel is small and therefore has a cosy feel to it but the best parts are the staff who are caring and friendly and the food served to us which was excellent. Before going into breakfast on the first morning I asked for a blanket and it was in the bedroom when I returned. That's good service! We had our meals in a separate room from the restaurant which meant we could have larger tables which are more sociable when one is in a group. That was sensible. Nothing was too much trouble for the staff on reception or our 'private' restaurant. I will recommend it.

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, It was wonderful to have your group of 35 recently with us in the hotel and great to hear that you had a really enjoyable stay. I am pleased you were well looked after by the team; thank you for your kind compliments and recommendation. We hope to see you and other members of the group again in the future. With regards

"Hotel with character"

5
12/04/2016

The situation of this hotel just above the River Severn is excellent and it is a short and pleasant walk along the river to Ironbridge itself. Some may not like the lack of modernity in this Georgian building - its decor is generally a little dated - but this only adds to the charm of the place itself. The staff were, without exception, very friendly and helpful. There is a lot to see in the surrounding area - so much so that we shall have to return.

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, It is wonderful to learn of your enjoyment of our fabulous location. Ironbridge and indeed the surrounding areas have so much to offer, I know you will find plenty more to explore when you are next back in the area... We all look forward to welcoming you back to the Hotel on your next visit! With regards

"Stay at home if you want a good nights sleep!!"

3
09/04/2016

We stayed here for one night only over the Easter break. We had moved out of a privately owned B&B just along the river ( which was a complete disaster and another story altogether ! ) and were looking for something modern, clean, modestly priced and with a central location. The Best Western Valley Hotel was our choice. We had two rooms in the new Mews part of the hotel. On the advice of the receptionist we made a reservation for dinner in the hotel restaurant for later that evening and set off to explore the main street and have some lunch in the local pub. All good so far. The menu in the hotel restaurant was not vast, and we were in two minds as to go elsewhere. There was little ambience or atmosphere to speak of and the decor and table settings were bland. The waiting staff were polite but seemed young and inexperienced, possibly new and nervous. The food was of average quality and presentation, we did not have dessert or coffee. As we were half way through our meal the tables around us were cleared of candles and wine glasses and were busily being replaced with breakfast condiments. It seemed as if we were not expected to linger! THE ROOMS!!! So so noisy! The walls and floors must be made of Balsa wood. We could hear people talking from the floor below, moving around, turning TV channels, closing doors and snoring. I actually had a full conversation with my daughter in the next room through the bathroom wall. The following morning whilst waiting for my husband to load the car another couple were checking out at reception, and were asked if they had enjoyed their stay. The answer was No! They were shattered from lack of sleep on the two nights they had stayed and were very much looking forward to going home. The receptionist removed the cost of their previous evenings drinks from their bill. One other couple checking out complained of no hot water in their room for their two night stay. ( I'm sure a fiddle with the in shower temperature controls is all that was needed to fix this problem ) Prior to this my husband had already checked out and paid our bill in full.

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, I am very sorry to hear that your stay with us did not meet with your expectations. We take all feedback very seriously so please be assured that all of your comments have had our full attention. It is very surprising to learn of your feedback in regards to the Restaurant as we receive such high praise for our award winning food and service. We will certainly review your comments and our apologies that your dining experience did not exceed your expectations. Our maintenance team will also be further investigating your reports of noise from surroundings rooms and considering any necessary action; again our apologies for any disturbance. I do hope you that brought this feedback to our attention whilst in the Hotel as I know the team would have been very eager to ensure your enjoyment and satisfaction. We would very much like to welcome you back again and should you consider a return visit, please contact us directly and we will do everything in the preparation to ensure you have an enjoyable and relaxing stay with us. With regards

"Two night stay in Ironbridge"

5
06/04/2016

This was our second visit to Ironbridge and to this Hotel. Lovely place to spend two days with visits to the local museums. Some nice bars and restaurants within easy walking distance if you did not want to eat at the Hotel. Two great days out at the Blists Hill Victorian Town and also to Severn Valley Railway in nearby Bridge North (not to be missed)

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, It was wonderful to welcome you back for this second visit and to hear that you had an equally enjoyable stay in this fascinating location. We hope there is still plenty more for you to explore and that we see you again soon! With regards

"Excellent 3 star hotel"

4
06/04/2016

The location is great and the staff extremely helpful. For our taste both the rooms and the beds (particularly) could have been larger. The alternative would be to have sheets as well as a duvet for greater comfort and warmth

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, Thank you for the feedback of your recent stay with us. We are indeed in a fantastic location for both convenience and stunning scenery. We do have varying bedroom and bed sizes and are very happy to accommodate sheets with the duvet, so please do not hesitate to discuss your requirements with us when making another reservation.. I very much hope we are welcoming you back again soon! With regards

"A boutique hotel that would appeal to decorative arts enthusiasts"

4
29/03/2016

This hotel is quite unique. It was originally the home of a decorative tile manufacturer and the stairs and hallway are decorated with the most beautiful and unique tiles. The modern furnishings are also quite comfortable and elegant. However, you do need to keep in mind that this building is now over 100 years old and as such the floors creak and you can hear noises from other rooms; the water pressure also is not as good as some other hotels. It's location is good for Ironbridge. It is just on the outskirts of the village, has its own carpark and is an easy and enjoyable walk to Ironbridge. The hotel has beautiful gardens and is also close to the river. You can also see the cooling towers from the old power plant further up the gorge, but they do not distract from the overall verdant and relaxing feel of the location. The Valley Hotel has an excellent, beautifullly decorated restaurant where I enjoyed a most delicious lamb dish, although my husband was not happy with his steak. Breakfast is available but we also felt it was a bit overpriced. There are several pubs, inns and cafes in Ironbridge if you want to eat elsewhere. The staff at the Valley Hotel are all very polite and helpful and the hotel was very clean and welcoming.

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, Following your recent stay with us thank you for all of your feedback regarding the Hotel, Ironbridge and the experience with us. We are very pleased to hear you enjoyed our property and wonderful local area. I am sorry to hear that the Steak dish was not to your satisfaction, and hope you brought this to our attention at the time for rectification. Ironbridge is a fascinating area, with lots to see and do so we hope to welcome you back again soon to enjoy some more.. With regards

"Outstanding value for money !"

5
28/03/2016

Hello Folks, Stayed here for the night on Thursday 24th March, mainly because of another excellent offer. Double bed and breakfast for two, for the sum of £73.50p. Superb. We were met with the usual friendly welcome at Reception. The Receptionist said she remembered us. How nice we both thought. We were handed the keys to room 40, which was superior to the mews room we had on our first visit. Everything worked fine and it was well presented, clean and tidy. Breakfast on the following morning was gorgeous. One of the best hotel breakfasts Ive ever eaten. Cooked fresh, hot, plentiful and very tasty ! Here`s to the next offer :) Gary...

"A LOVELY HOTEL – WORTH A VISIT"

5
26/03/2016

Our first visit to the BW Valley Hotel at Iron Bridge near Telford, and would without hesitation return and recommend. This is a hotel of mixed accommodation with rooms in the old part of the original house and newer rooms in the very attractive hotel extension. The hotel caters for both business and leisure customers. The first positive impact is the warm and friendly welcome at reception. Nothing is too much trouble, including carrying your bags up two flights of stairs, as our room was at the top in the older part of the hotel. The hotel has character. Our room, which over looked the rear garden and park, was a good size and very comfortable. The daily maid service to the room was faultless. A very positive asset of this hotel is its staff. Everyone whether at reception, in the bar, or in the restaurant, is polite, courteous, friendly and very professional. It`s the staff that make you feel welcome and in doing so create a warm and friendly environment, nothing is too much trouble. The restaurant affords a good choice of both hot and cold food for breakfast, but it`s the superb evening meals that score another very positive asset for this hotel. Besides the excellent attentive service by the staff, the food quality and presentation is first class and reflects the justified accolades bestowed upon the chef and staff. The only reservation we have was that the advertised dress code for dinner in the restaurant is smart casual, but unfortunately this appears not to be managed as trainers, jeans and tee shirts were very evident, though not among the more mature dinners. The hotel is situated in a very good location, a pleasant 10 minute gentle stroll along the river to the centre of Iron Bridge. We had a very enjoyable stay, and as previously stated, would return and happily recommend.

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, Thank you for all of the feedback regarding your recent first stay with us. We are delighted to learn of your enjoyment of all aspects of the experience; all of your comments have been passed on to the Team. Your recommendation is greatly appreciated and we hope for yourselves, this was the first of many visits to come! So please, do not hesitate to contact us if we can be of assistance in the future.. With regards

"Wedding anniversary "

5
25/03/2016

We got married here on 12th Feb 2010 and it was the best day ever, just perfect! We try to get back for a meal now and again to remember our perfect day! We even booked ourselves a room for the night and were over the moon when they upgraded us to the honeymoon suite. Love the place!

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, We are delighted that you keep returning to us to relive those special wedding day memories.. and hope to be a part of the celebrations for many years to come.. We shall look forward to welcoming you on the next anniversary, if not before! With regards

"wonderful break"

5
25/03/2016

a wonderful hotel and staff and thats why we keep returning. we have visited several best western hotels, and been to this one in particular 3 time, we just love it, thanks for a great stay AGAIN!!the gardens are lovely and the view is straight on to the park and river surroundings, so in the summer it is spectacular

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, Thank you for coming to visit us again; it was a pleasure to welcome you back. Your kind compliments about the hotel and staff are greatly appreciated. As you rightly say we have fabulous views to enjoy here and they are even more wonderful when Summer arrives! We look forwarding to seeing you again soon.. With regards

"Excellent location, genuinely helpful staff"

5
25/03/2016

Set in lovely well maintained grounds. Location is great for exploring nearby market towns and the Ironbridge museums. Staff were friendly and helpful. Would recommend trying the restaurant- food was excellent. Good breakfast, room was very comfortable, although I have stayed in smaller rooms in this hotel which weren't so good. Worth upgrading if staying for more than 1 night. there was a wedding party on the Saturday night but we didn't hear any noise at all and it did not disturb our stay at all.

"Friendly & Professional Staff"

5
23/03/2016

My wife and I stayed at The Valley Hotel for 3 nights and we were upgraded to a corner room on the top floor ( Number 18 ) which had views over the garden and down to the river. It also had a large bay window which overlooked the hotel car park but there was no noise whatsoever. The room had a old fireplace with decorative tiles around it which was in keeping with such an old property which was once the house owned by the Maws family that owned the Tile factory. We ate dinner in the hotel restaurant and the food was excellent and could be called fine dining with a good choice menu and reasonably priced wines. Breakfast was excellent on our first 2 mornings when we were served at our table but on the 3rd morning it was buffet style which was not to our liking. The serving staff were exceptional and went out of their way to accommodate all diners requests. We like our toast at breakfast well done and the very friendly young lady on duty made sure that it was served that way. All in all we enjoyed our stay and can thoroughly recommend this very nice hotel in Iron Bridge.

"museam visits"

5
21/03/2016

Just spent 3 days at this hotel with my wife and have had an excellent visit. The Valley Hotel was excellent in all aspects. Our room which was a standard was still very good with nice furnishings and kept very clean by a good maid service. The bar and restaurant were both very comfortable to spend time in. We were on a bed and breakfast basis but chose to have dinner in the restaurant and were not disappointed. We both enjoyed a 3 course meal and thought that the food was excellent, nicely presented and well delivered. The restaurant staff were efficient, friendly, polite and of a very good standard. I do not like to differentiate between staff but Lee deserves a mention also Alice. having said that all the staff were excellent. Location of this hotel could not be better for all museums and the town. Walking out the rear of the hotel brought you into the park and riverside walks. We will certainly use this hotel on a return visit.

"Best Western Valley Hotel, Ironbridge"

5
21/03/2016

Rooms extremely clean and well furnished. The food was excellent and well presented and all staff, without exception, pleasant, helpful and efficient. Ideally located for exploring the area. No hesitation in recommending this hotel and would happily return.

"Exceptional Restaurant"

5
21/03/2016

If you are visiting the Ironbridge Museums over two or three days, it would be well worth checking this hotel as an option for your stay. Placed on the edge of a pleasant park on the banks of the River Severn its location is both ideal for walking to the town and several of the Museums (about one hours walk to Bliss Hill, well may be add half an hour more) The hotel is in a quiet location with plenty of car parking available. We stayed in the main house and found the ensuite room small but pleasant enough, no frills as this is the older part of the building, but it had adequate facilities and most importantly was clean and tidy. What however is worthy of note is the restaurant, the menu was excellent and food exceptional, topped off by highly professional waiting staff. I would be happy to find this standard in a five-star hotel, well done to all. We selected a 3-night package on a breakfast and evening meal basis which also contained a pass to all attractions. Given the high standard of the dinning we found this to be exceptional value for money.

"The Best Western Valley Hotel, Ironbridge"

5
20/03/2016

Just arrived home from a lovely week - end in Ironbridge and a visit to Blists Hill Victorian village which was a superb day out. The Best Western Valley Hotel, Ironbridge is a fantastic hotel next to lovely gardens and walk-ways by the river. My daughter and myself had a twin room on the ground floor which was very modern and exceptionally clean with tv and en-suite bath and shower. The bath was much appreciated after a long cold day out. There was a tray with tea, coffee, hot chocolate, biscuits and bottled water. We had a hiccup with the radiator...but this was sorted out promptly and satisfactory. The staff are brilliant, very helpful...especially the young man on reception. The food in the restaurant is 1st class, we had a fantastic evening meal and breakfast, there was so much choice and very affordable. I would definitely recommend this hotel to anyone visiting Ironbridge.

"Very nice hotel and staff."

5
15/03/2016

Our first stay here, we stayed two nights, very happy. Nice room and very clean and quiet. Tea making facility in room, tv, plenty of drawers etc. Good shower too. Our room had a four poster bed. Very helpful friendly staff. Good restaurant for breakfast and dinner, and a nice bar. Good car park. Walk down one of the paths from the back, to the river then along the river to the Iron Bridge.

"Romantic night away"

5
13/03/2016

Just spent a brilliant night away here with my girlfriend. We had an awesome evening meal followed by a very comfortable nights sleep and a brill breakfast. The staff are warm and friendly & the room was everything we wanted. With the picturesque town of Ironbridge just a short walk away its an ideal location for a hotel. We will definitely be stopping here again.

"Great position for a couple of days exploring Ironbridge Gorge"

5
11/03/2016

Lovely staff, lovely quiet room with a view of the river and spacious bathroom. Delicious food in the restaurant and charming service. A warm and friendly welcome from all the staff, nothing too much trouble.

"Marvellous!"

5
10/03/2016

Room 16. Absolutely lovely hotel, quirky old building, little stair cases and lots of creaking! Room was gorgeous with a four poster bed and a corner bath. Stunning location and woke up to the sounds of the woodpecker! Food is gorgeous and freshly cooked by a long serving chef. The blade of beef was scrumptious and the breakfast cooked fresh and tasty. Absolutely will stay there again!

"Best Western experience"

5
09/03/2016

Outstanding three night stay helped along by receiving excellent service everyday along with a restaurant providing top quality food on every plate. A must for anyone who just wants to get away and relax. Short and sweet. Service with a smile and food to die for.

"The best hotel I've ever stayed in"

5
08/03/2016

The hotel is lovely in a lovely setting in historic Ironbridge and has free on site parking. When I arrived, the receptionist was very welcoming and carried my bag to the room. When I got in the room I was amazed. It was beautiful. The bed looked like a super king size. Everything looked clean, fresh and new. The complementary refreshments were very good - even bottled water and hot chocolate as well as the usual tea and coffee. The bathroom was stunning and had underfloor heating. The room was lovely and warm and well appointed. I had a great night's sleep and in the morning, I saw there was an amazing view of the famous cooling towers from my balcony. I really needed the peace quiet and comfort after a tough few days. I have no hesitation in recommending this hotel to others. Great value too.

"Wonderful"

5
08/03/2016

We arrived at approximately 3pm and staff took the time to greet ud although it was clearly very busy. We had drinks in the bar area and then at our request were promptly shown our room by Steve. The room was spacious and immaculately clean. We were above the kitchen area and some noise could be heard but this was of no disrupt to us as it was only during the serving and preparation of meals. Our room overlooked a flat roof, although we could still see some picturesque views of the surrounding areas. The carvery was amazing, Lots of choice of vegetables and as much as you wanted on offer. A variety of choices on offer at breakfast - lovely. Waitress service was excellent and staff were very helpful and friendly, the place was very busy but i must say very well organised. I enjoyed staying here and will most certainly be going back.

"Lovely food-room could have been better"

3
07/03/2016

The food both dinner and breakfast was really excellent-great choice, good service and tasting yummy. Checking in was a disappointment-small cubbyhole in one corner of large entrance foyer. Other guests were balancing on the steps to talk to the staff. Only really room for one receptionist to deal with multiple guests arriving together. Room was overheated and if you opened the window the noise from a generator or refrigeration unit outside made sleep impossible. Could be such a wonderful hotel

"Excellent Location"

5
06/03/2016

Typically excellent Best Western Hotel with a fantastic restaurant and top quality food, but this time the location was perfect. A short walk through Ironbridge to the bridge itself allowed us to walk off a few calories and take in the wonderful views.

"Worst bed I've ever slept in"

2
04/03/2016

The hotel is quaint , the staff were lovely but the bed was terrible. I had a single room and the bed was like sleeping or trying to sleep on a plank of wood. To top this off on a cold night it seems the heating was turned off resulting in me waking up at 2 am shivering and trying to find more blankets or something to keep warm

"Poor single rooms"

3
04/03/2016

Stayed here 3 nights on business. Hotel itself nice enough, no complaints over service, excellent staff, or food. I had a single room, very small and so noisy. My headboard was against next doors bathroom, when he/she was awake at 6am, so was I as the walls are paper thin. As a result sleep quality was very poor. Shame really, otherwise it's a good enough hotel. As with most best westerns I've stayed in lately bedroom furniture tends to be old and tired. Also no room biscuits!! How rude..

"Great hotel"

4
29/02/2016

We really enjoyed our stay at this hotel. The staff was always helpful and friendly, the breakfast was great and the location is so peaceful. Would love to see the gardens in spring. The hotel offers free wifi and parking.

"On the Banks"

4
29/02/2016

A perfect location right by the river with walks available through the parkland. We visited just for a couple of days to enjoy the sights around the bridge and town. Then a short trip to see the various museums nearby. Within walking distance of the visitors centre at the Wharfage and a little further to the Ironbridge itself. The attention to detail at the hotel was in evidence as was a desire to attend to visitor needs. The room was excellent if a little cool in the evening. Well worth a visit next time you are in the area.

"A Gem of a hotel"

5
29/02/2016

From check in to check out the staff are all Very Friendly & welcoming. Nothing being to much trouble. A lovely hotel with the only negative being it not having a lift in the main block. Dinner (s) were of an excellent quality being served by friendly efficient local staff (makes a welcoming difference these days not to experience language issues!!). Breakfast was scrummy too. Very impressed that the bar sells 'proper' good draft local bitter (averagely priced). Our room was very clean & comfortable. On our second night there was a wedding reception which, gladly, did not spoil our stay. Am looking forward to a repeat visit, I hope, in the near future.

"very good hotel in the country side"

5
29/02/2016

we stayed here for four nights to attend a training at a near by place. the hotel has a wonderful staff, smiling and attentive. single room is small but reasonable sized. restaurant food were amazing. all the required amenities were provided in the room.free parking. there is a super market near by. world famous first iron-bridge is 5mts by walk. the place as it is superb. the water pressure in the shower is low, other than that no complaints and very happy to stay here and will again stay, if needed. Free wifi. Breakfast was reasonable, nothing great though.

"Ironbridge"

4
27/02/2016

Hotel in a really good position, just a ten minute walk to the iron bridge.. Our room is a little small but clean and the bed was comfortable. The meal in the restaurant was amazing... Couldn't fault it ..

"Perfect for a short break away"

4
27/02/2016

Had a terrific two night stay away exploring the area and the hotel proved tp be a perfect base. The room was clean, a good size and adequate the bathroom though was a little dated and when we wanted a shower there was not enough hot water for both of us to get fully washed and prepared for our evening out. The staff are wonderful without exception very friendly, efficient and accommodating nothing seemed to be too much trouble. Well done team you did the company proud. We ate in the resistant for one evening and it was superb food well cooked beautifully presented and perfect service could no fault it. The bar was equally well stocked good choice of local cask ales, always a bonus to get away from the 'plastic' beers a lot of hotels serve. Walks from the hotel are good Ironbridge and all it's services are only a few minutes walk away and walks through the park along the river bank a mere 100 meters away. All in all a good choice but the bathroom could do with up dating.

"Simply the best"

5
23/02/2016

My wife and I have just enjoyed a three night stay at this wonderful hotel. The staff were absolutely amazing from the start. Attentive, helpful, friendly and proffesional. The room was spotless and very comfortable and with a wedding party happening beneath us we were not disturbed at all. The dinner on all three nights was superb. My wife said it was like being a judge on Masterchef! We would recommend this hotel to anyone wishing to visit the area. There are several restaurants and pubs in easy walking distance but with the choice and quality of the menu at Chez Maw in the hotel I cannot see why anyone would choose to dine out. I am sure we will stay again in the future.

"leisure break"

5
22/02/2016

met with other members of family and had a wonderful break good food, excellent staff, clean and comfortable room, good location. WE look forward to returning at a future date. Hopefully in the not too distant future.

"Overnight stay"

4
21/02/2016

Lovely hotel, in great location for visiting all that Ironbridge has to offer. We did not dine in the restaurant, but we had breakfast which was very good. The staff were pleasant and polite, with smiles. Our room was complimentary upgraded, spacious and lovely view over gardens and river. Great price for a great short stay.

"Lovely short break"

5
21/02/2016

Once again, we returned to the Valley Hotel for a 3 night break. As always a very warm welcome on arrival. All the staff are lovely and more than helpful in every way. All food served was excellent, roll on our next visit, thank you to you all for making our stay a very happy one.

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, It was a pleasure to welcome you back for this most recent stay and great to know you were once again well looked after by the Team. Thank you for your kind words which have been shared with the Team. We very much look forward to welcoming you back soon! With regards

"great break"

5
20/02/2016

Ideally sited to explore the area with the museums easily accesable. the hotel was comfortable. the staff were friendly and nothing was too much trouble. I ate in the restaurent and would deffinatly do so again as the food was excellent, this is a place i would deffinatley stay again

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, We are delighted to learn that you will be returning following your recent stay with us. Thank you for your feedback. It is wonderful to hear that you enjoyed our wonderful location in the Ironbridge Gorge and our 2 AA Rosette Awarded Restaurant.. Look forward to seeing you again soon.. With regards

"Good location and Comfortable"

3
15/02/2016

Stayed here for a short break in November. The hotel is well placed with good parking for a visit to the area. The room we had chosen was fairly basic, but functional and clean. The room was up in the rafters and did not have central heating. The heater provided was efficient however, although the room took a while to warm up upon our return to it. Breakfast was excellent with good choices and the bar meals we had were of good quality. The service was efficient and friendly. Found the historic tile work in the hotel interesting.

"Good location, excellent staff, very comfortable"

5
15/02/2016

Right from the start, this place gave a good feel. The receptionist was pleasant and welcoming (like they should be but aren't always!) I saw several staff on reception during my stay and they were all very good. I was lucky to get a room upgrade and the room was well-equipped, clean and comfortable. I ate in the bar one night - good selection, good food and very pleasant serving staff. The breakfast buffet was good, though on one morning the fresh fruit salad was all gone; cooked breakfasts were very good and, again, the staff could not have been better. The hotel is an old house, dating from the 18th century and much altered and there is a fascinating history of the building in reception for those who are interested.

"A gem hotel"

5
11/02/2016

This hotel has very friendly, attentive and helpful staff. It is set in a very picturesque setting of the gorge, close to other visitor attractions. the restaurant is excellent providing a range and quality of food which was not expected at this price range - very well done - I'll certainly be back to stay again in future.

"Comfortable and Good Value"

4
09/02/2016

Recently stayed 2 nights while visiting the local museums. Large bright and comfortable room overlooking the lovely gardens. Staff very efficient and friendly. Good traditional breakfast to get the day started. Evening meal ok but not exceptional for the price. I would stay here again if visiting the area.

"Ideal location"

5
05/02/2016

Visited Ironbridge with my partner and the location is perfect for people to visit. It's a 10-15 walk to the main centre and the bridge but it's perfect for people who like a walk. Room was excellent. Only flaw was the room was a but noisy from the people above but it was excellent. Breakfast was delicious and I can't fault the service. Excellent place. Would recommend to anyone interested in industrial history/archaeology. ANDY

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, It was wonderful to learn of your feedback following your recent stay with us... thank you for your compliments and recommendation. Ironbridge and the surrounding areas have so much to offer so we very much hope you will be back to see us again soon and enjoy some more..! With regards

"Excellent Long Weekend with Friends"

5
04/02/2016

We came as a party of 16 for a long weekend, although we were the only 2 to extend to the Sunday Evening! Upon arrival we were quickly booked in and given our room key (nice to have a real key, no danger if it failing!). The room was more than adequate comfortable bed and dual aspect windows. The hotel seemed very warm but with no visible radiators, we soon discovered it had underfloor heating! The Lighting was low energy fluorescent's, sadly not very quick at producing full brightness. The Bathroom was modern with a rainfall shower. The side screen was not properly fitted so sadly leaked when showering. The over sink shelf and towel rail were loose so I reported this to reception when leaving and the assured me it would be fixed immediately. The free WiFi was excellent all over the hotel! The meals are excellent on all occasions. Breakfasts were perfect and hot, and the evening meals very tasty and well cooked. The location is ideal for all of the museums in the area, many just being a short distance so can be walked to. In finishing I have to say that we were superbly looked after and treated very well. Thank You!

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, We are very pleased to learn that you enjoyed your recent stay at our property. It is wonderful to hear how well you were looked after.. Thank you for all of your feedback and compliments. The bedroom issues reported have certainly been addressed. Our fabulous location is even more attractive in the Summer months so we hope to welcome you back when the weather is warmer.. With regards

"Excellent staff"

5
01/02/2016

Stayed with my partner for 1 night recently and was very pleased overall. The staff are excellent, helpful and friendly- rooms clean and well presented and a great nights sleep in a comfy bed. Restaurant food is great too!

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, We are delighted to hear of your enjoyed stayed with us. Thank you for your kind compliments which have been shared with the Team. We hope you are tempted to visit us again; it would be great to welcome you back! With regards

"The best breakfast I've had in years"

5
25/01/2016

Arrived here late last night and thought, nice hotel, nothing special, how wrong I was, this morning after a great night sleep to find, Excellent staff, excellent atmosphere and I can't remember a better breakfast, I have to come back just to see if the evening meal is as good... What a find.

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, Thank you for sharing your feedback. We are delighted to have exceeded your expectations; the Team have really appreciated your compliments. I know you would not be disappointed with an evening in our 2 AA Rosette Awarded Restaurant, so we hope to welcome you back to us again soon. With regards

"Lovely mid January break"

4
23/01/2016

Lovely stay at valley hotel, we got a warm welcome, all staff friendly and helpful, our room very clean and comfortable, great breakfast (kept us going all day) stayed here once before, loved it then and love it now, we would recommend it ,

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, We are delighted to learn of your lovely stay with us. Thank you for your recommendation and kind compliments of the room, staff and breakfast. It was wonderful to welcome you back and we hope to see you with us again soon.. With regards

"Cold Hotel"

3
22/01/2016

Visited hotel as our normal hotel was full with a function, rooms were very small for the price paid, Hotel is well situated near river and close to bridge of approx. 5 min walk. Staff were very friendly and helpful, parking is easy with good size car park, the hotel is an old house and the decorative tiles along the corridors are a sight to see, However heating going off at 11pm and not coming back on until 6.30 on the coldest night of the year is not good and the room was very very cold with no means of alternative heating, my colleague did raise the next day and the hotel apologised but its not good, they said it should have been on all night.

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, Following your recent stay with us I am pleased to learn of your enjoyment of our wonderful location in the World Heritage Site and the service from our staff. Our apologies for your room temperature not meeting with your comfort and expectations. We do certainly keep the heating on throughout on those colder evenings in the winter, and we are investigating why this was not the case on this occasion. I do hope that you will consider returning to us in the future, if we can be of assistance please do not hesitate to contact us. With regards

"Highly recommended"

5
19/01/2016

Just spent three nights with friends from America at this hotel.It is located near the river via a lovely garden and 10 minute walk from the bridge.The staff could not have been more helpful and friendly.We dined in the restaurant every night and we all wondered why it did not have a Michelin star.Car parking is easy and the hotel will certainly be recommended by our American friends.A big thank you to all the staff for making our visit memorable.

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, We are delighted to learn of your enjoyment of your time with us here in Ironbridge. We are very proud of our 2 AA Rosette awarded Restaurant and hope the future will indeed perhaps bring us a Michelin Star! Thank you for all of your kind compliments and recommendations. It would be wonderful to welcome you all back again in the future. With regards

"Valley Hotel, IronBridge"

4
18/01/2016

Very good quality for the price paid for a weekend winter break. Cooked breakfast freshly cooked and brought to your table, no buffet service which was a nice change. Overall, a good base to visit the Ironbridge heritage sites which all are in close proximity.

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, We are pleased to hear you had a good value winter break with us. We are in a wonderful location with so much to enjoy in and around Ironbridge, so we hope you are tempted to return to us perhaps when the weather is a little warmer… We hope to welcome you back soon. With regards

"3-night leisure break - celebration of my wife's 70th birthday"

3
16/01/2016

When booking I accepted the offer of a room upgrade to a "garden view" with a 4-poster bed. This turned out to be a large room with a very modern refurbished and spacious bathroom. On being taken to the room it was mentioned that the remainder of the corridor on that floor was closed off for refurbishment i.e. a new ceiling and floor. After expressing some reservations we were advised that the work would only take place between 9am and 3pm and on this basis we accepted the room. It would perhaps have been courteous if we had been forewarned of this work. It soon became apparent that we were not the only occupants of the room as we started to find ladybirds crawling over the walls. The following day after pointing this out to reception we were advised that the room had been thoroughly cleaned and checked but unfortunately the next day there was a recurrence. We were informed that the room had again been thoroughly cleaned and were offered to move rooms, but as this was our last night and as we could not face moving our things we declined. Despite the glowing reports on your site regarding the food, we were very disappointed with the breakfasts, in particular the very dry scrambled egg and chewy bacon, and as the hot food was not a buffet the portions were quite basic and we were glad we were on a package and not paying £13.50, the going rate for breakfast. After pointing out the shortcomings with the bacon there was a slight improvement on the following two days. When we checked out I noticed that the bill was for the full amount and I expressed my disappointment that there was no reflection of the problems we had had at which stage the receptionist immediately offered to deduct the upgrade surcharge of £30. Had the hotel been more proactive I feel that our stay might have been the relaxing break that we had hoped for. Overall we were disappointed with our experience at this hotel although to be fair the staff were all very pleasant and friendly.

"Overall experience"

5
14/01/2016

I had a lovely time at this charming Georgian hotel. The room was lovely and clean. The staff were excellent, helpful and interested in making sure I was happy and settled. Against the backdrop to the lovely IronBridge, it was indeed a lovely. I would definitely stay there again and recommned the hotel.

"Lovely 2 night stay at The Valley Hotel"

5
10/01/2016

We have just returned from a fab 2 night break at this hotel. Ironbridge is a lovely quiet area, just what we wanted after Xmas/new year. Some lovely places to see. The hotel was lovely and spotlessly clean. We were upgraded to room 10, it was fab with a four poster bed and beautiful views over the gardens. The only little niggle was that the ensuite bathroom was very cold, not good getting out of the shower. We left the heated towel rail on the whole time but it made little difference . The staff in the hotel are very friendly and helpful and the food at breakfast and in the evening was excellent, not to be missed. We have stayed at other Best Western hotels but this one is by far the best. Thanks for an excellent stay and we will return in the summer.

"Excellent staff"

5
03/01/2016

The staff at the hotel are outstanding. Food quality was great. The room was small but well finished with decent quality bathroom fittings. Outdoor gardens would make this hotel even more attractive in spring and summer. Would use again for business and would bring the family of ever the need arose for a hotel in the Telford area.

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, We are delighted to learn of your enjoyment with all aspects of your stay with us and thank you for all of your kind words. The gardens are indeed even more wonderful to enjoy when spring starts to approach and we hope your will be back to see for yourself in the warmer months, if not before! Your family would be most welcome, so if we can be of assistance for a business or leisure trip, please do not hesitate to contact us. With regards

"Outstanding"

5
29/12/2015

This hotel is the very reason that I choose Best Western hotels, they are all so different instead of samey like some chain hotels, a little bit quirky in a good way, the food is outstanding and the staff are brilliant, this was the second time I have stayed here and it is firmly on my regular list

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, It is wonderful to learn of your enjoyment of your time staying in our Hotel and thank you for your kind compliments. We are delighted to be ‘Hotels' with Personality', providing you with a unique and memorable experience.. We very much look forward to seeing you again soon.. With regards

"Great value for a flying visit"

4
29/12/2015

We stayed one night on business, on a very reasonable bed and breakfast deal. We were upgraded to a family suite which included a single bed as well as the super king bed. The room was very clean and comfortable. The bathroom was up a few steps on a mezzanine landing - again, it was fine with a corner bath with shower over. The shower was electric and therefore a bit feeble, which was a shame. We ate dinner in the restaurant. My whole meal was very good, however my partner had to send back his steak as he had asked for rare and it was barely pink. The second one wasn't a great improvement and he didn't enjoy it and asked to have it removed from the bill. The service in the restaurant was great and our issues were dealt with very professionally. Breakfast was good. The gardens looked very pleasant and the public areas of the hotel were attractive - all nicely decorated for Christmas. I would recommend this hotel as great value with good service.

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, We are very pleased to learn of your overall enjoyment of the stay and thank you for your compliments of the staff and for your recommendation. Please accept my apologies for those disappointments during the stay mainly with your meal in the Restaurant. It is most unusual for our Restaurant to receive such feedback and I m pleased it was dealt with professionally and efficiently; your comments have been addressed with the Kitchen Team. The gardens we have are wonderful to enjoy particularly as Spring approaches and things start to become more colourful; we very much hope you will be back to see us in the warmer months. With regards

"best service best staff"

5
26/12/2015

give this hotel 9 out of 10 good management clean great staff ironbridge great history loads to do restaurants cafes local good all ithe severn valley lovely place first time there we will return in 2016 you like history of England this is the place to go this is a genuine review if hotel not up to standard I would leave have done so in past left £10 tip for staff NEIL

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, Thank you for your high praise; we are delighted that enjoyed your stay with us and of your intent to return! We very much look forward to welcoming you back this year.. With regards

"Great hotel and venue for our chrismas party"

4
20/12/2015

Thanks to all the staff for making our christmas party such a memorable night. You are all christmas stars in my eyes. Great hotel, food and hotel room. Your trip advisor certificate of excellence is justly deserved.

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, We are delighted to learn of your enjoyed Christmas Party in the Hotel.. Many thanks for the kind compliments; they are really appreciated by all the Team who work hard all year but particularly at this traditionally very busy festive time! Very best wishes for Christmas and the New Year,

"Wonderful stay"

4
15/12/2015

The hotel is large and spacious, and the staff go above and beyond to make you feel welcome and comfortable. There's a nice compact bar area and breakfast is abundant. The room is clean and comfortable, and the hotel itself it beautiful and with great location. One small smoking area. The dinner we had was delicious and good value, would have enjoyed more wine choice :)

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, It is wonderful to learn of your enjoyment of all aspects of the stay with us; thank you for the compliments and feedback. We have noted your comments regarding the wine list for review. We do indeed have a wonderful location with so much to do, see and enjoy so we hope you will be back soon to explore some more! With regards

"revisiting my school trip"

5
14/12/2015

Forty years ago i came to ironbridge for a school trip and loved it. i returned on 7/12/15 and stayed at The Valley Hotel. On arrival i was greeted by the lovely staff who could not do enough for me and my partner on our stay.we recieved an upgrade to a lovely room with a four poster bed and a huge bathroom. Although we did not dine there in the evening, when we had breakfast we were speaking to another couple who did and they said the food was splendid and would recommend it to all, Breakfast was very tasty and plentiful. The waitress who had only been there a few days was lovely , polite and will i am sure soon be an asset to the hotel. Once again, thankyou for a lovely stay . Brian & Paula

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, We are delighted to hear of the enjoyment of your recent stay with us here in Ironbridge.. We do have a wonderful AA Rosette awarded Restaurant and we hope that you will return to see us soon and also try our award wining cuisine.. Thank you for the lovely compliments and we look forward to hopefully welcoming you back in the not too distant future.. With regards

"Lovely hotel"

4
10/12/2015

Stayed two nights for a family wedding in Bridgenorth. Unfortunately, we picked the weekend of the terrible floods farther north, although Ironbridge, itself was closed off as the main street was under water. The hotel garden was mostly submerged. The local road diversions allowed us to use some amazing country roads. Room, food and staff at the hotel were excellent, although I share the 'TravellerFromNWales' comments about the shower. It was necessary to run arround to get wet. Would stay again and, maybe next time get to see the bridge from dry land. .

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, Following your recent stay with us we are delighted to learn of your enjoyed experience.. It is unfortunate that flooding in Ironbridge restricted a little access to the area. Everything is back to normal now that the river has gone down and fortunately the Hotel does not get affected by any flooding. It is wonderful to hear of your intent to return, we look forward to welcoming you. With regards

"Excellent Christmas party "

5
10/12/2015

We went to the valley for our works Christmas party. It was excellent in every way the food was lovely and plenty of it. Good disco and excellent staff. We are already planning are Christmas party at the valley next year. Many thanks to everyone at the valley.

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, We are delighted to learn of your enjoyment of the Christmas Party and of your intent to return next year! Very much looking forward to welcoming you back in 2016…. Merry Christmas! With regards

"Amazing Experience"

5
08/12/2015

Stayed at Valley Hotel recently. I cannot praise this hotel and it's staff enough. Nothing was too much trouble for the staff here. So warm and friendly. Room was very comfortable,and the food was just amazing. A really varied menu, not just a meal, but a taste experience. Best meal I have had in quite some time. Breakfast all freshly cooked and brought out to you, didn't need to cook your own toast either ! The usual Continental, fruit, cereal etc. was laid out for you to help yourself too first if wished. Wish every hotel could be as good as this one.

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, It was wonderful to learn of your enjoyment of a recent stay with us. We have an excellent restaurant so I am pleased that your meal had such a positive impact on the experience. Thank you for the kind compliments and we hope to welcome you back again soon to enjoy it all over again! With regards

"Superb location"

5
03/12/2015

Stayed overnight for a quick autumnal getaway. Lovely converted house whose grounds are next to the river, with the iron bridge only a short walk along the riverbank, this is an ideal hotel to base yourself to explore Ironbridge and the surrounding area. One of our party had some mobility issues and the staff went out of their way to make sure she was comfortable and had an appropriate room, but those with very limited mobility might struggle with the layout of the hotel. This isn't meant to be a criticism, merely an observation on the constraints of an old building. The rooms seemed to have been recently redecorated, which was tastefully done. Our rooms were amply sized, with comfortable beds, warm and cozy and had free wifi. The rooms and bathrooms were spotlessly clean, so we'll done to the housekeeping team. Only minor niggle about the room was the shower lacking much power and force, but this is forgivable, as I'm sure the logistics of getting more electricity and water into the rooms would prove challenging. The communal areas were fresh and airy, breakfast was good value, plentiful and prepared to order. All the staff we came into contact with were charming, friendly and helpful. Can't wait to return!

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, We are very pleased to hear of your enjoyment of all aspects of your recent overnight stay. As you rightly mention we are perfectly located in Ironbridge both for convenience and for the wonderful views over the park. Thank you for your feedback of the shower which will be investigated and for your compliments of the staff which will be passed on. It is wonderful to learn of your intent to return, we can t wait to welcome you back! With regards

"Another lovely stay"

5
02/12/2015

From my perspective this hotel concentrates on good, friendly service and excellent food. It's rooms may be individual and quirky but the beds are comfortable, the bedding and towels are excellent quality and all the staff are very approachable. The food is excellent and whilst we were there this time, they catered for 2 large parties as well as individual dinners and opened up another room to offer a peaceful spot to enjoy the food. The kitchen seemed to cope remarkably well with the logistics/numbers and the staff ensured that service was as excellent as usual. It is in a quiet location with an easy stroll to the centre of Ironbridge. A previous review captured this as a 3 star hotel with a 5 star restaurant, long may it continue. Room 15 was a little chilly when we arrived (we were allowed to check in early) but the wall heater soon took care of that. Improvements? perhaps it is time to replace the carpet on the top floor.

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, Following your most recent stay with us we are delighted to learn of your enjoyment with all aspects. We are very proud of our 2 AA Rosette awarded Restaurant so thank you for the kind compliments which will be shared with the Team. I am pleased to advise that we will be working on our top floor corridor early in 2016 and we look forward to these improvements. We very much hope that you will be back to see us again soon; if we can be of any assistance, please do not hesitate to contact us. With regards

"Good Visit"

4
30/11/2015

Stayed here for the weekend for My Grandad's 90th Birthday. Very Friendly and helpful staff and Meal was excellent too. catered for our every needs. Reasonable Bar prices too. Great location for Ironbridge and surrounding area as it is only a 10 minute walk away from the local town. Only downside is that i didn't really sleep that great due to the loudness of the toilet flush in the room above us. definitely would stay here again.

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, We are pleased to learn that you had a good stay with us, and in particular enjoyed the special birthday celebrations and our award winning cuisine. Thank you for your compliments; it is wonderful to know of your intent to return and we hope to welcome you back very soon! With regards

"Good place for Ironbridge and surrounds"

5
29/11/2015

This is a great place to stay if you are visiting Ironbridge and the surrounding area. The rooms are well appointed and the staff very professional but also friendly. The food is excellent and all freshly prepared by the chef. Parking is very easy and plentiful. Definitely a place I will return to when next in the area.

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, We are very pleased to learn of your enjoyment of your stay with us here in Ironbridge and delighted to hear of your intent to return.. We look forward to welcoming you back soon! With regards

"Perfect Stay for Working Weekend"

4
23/11/2015

I have stayed at this hotel several times and once again it lived up to expectations. I was helping at an event, " Gorgeous " at Enginuity so the hotel is perfectly located as just a 5 minutes drive away. I was staying with my daughter and our twin room was clean, a reasonable size and most of all warm as it was a very cold weekend. All the staff we encountered were friendly. The breakfast was cooked nicely and a selection at the buffet in keeping with this standard of hotel. The restaurant however always amazes me as it is just so good. The food is delicious and beautifully presented. The vegetarian dishes also are interesting and equally delicious, as are desserts. I would recommend this hotel to anyone planning a stay in Ironbridge.

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, We are delighted to have welcomed you back and to hear of your enjoyment of this most recent stay. Thank you for your kind compliments of all aspects of the stay, which are greatly appreciated by the Teams. It is wonderful to learn of your recommendation and we hope to be welcoming you back again soon too.. With regards

"basic hotel nice staff"

3
14/11/2015

Check in and all dealings with staff vet good apart from delays in collecting key after being out when had to press buzzer to get staff from bar to give key back which took several minutes. Rooms very hot even with window open and radiators off as hot pipes fed radiator and ran through room. Breakfast average at best. On a positive note staff were excellent

"Graduation Party"

5
09/11/2015

We booked my daughter's graduation party here and invited family and friends to join us. We had a private room, with its own bar, and a lunch buffet for about 30 people. The staff who were helpng us for the day were amazing - nothing was too much trouble. I have to mention Phil in particular because he was with us from the start right through until we went into dinner in the evening. He was really friendly, patient and helpful and was back to serve us breakfast the next morning. The food was lovely - really good quality - for all three meals. The accommodation was very comfortable and clean. Many of our guests stayed overnight and none complained about anything in their rooms. Excellent value for money, terrific staff and beautiful location. I can't recommend this hotel highly enough!

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, We were really delighted to hear of the success of your Daughters graduation celebrations in the Hotel. It was a pleasure to host and thank you for the wonderful compliments, all of which have been shared with the Team and particularly with Phil. Thank you for the recommendation, and we hope to welcome you all back in the future. With regards

"Old fashioned and classic "

3
04/11/2015

The decor of the hotel is old fashioned and reminds old English houses. No air conditioning. The Receptionist wasn't present in the few times i needed them. No safe in the room. Located in the heart of the local tourist area near the famous Iron bridge.

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, We trust you had a successful business trip in our local area. Thank you for your feedback regarding the stay,all of which has been noted for review. We pride ourselves on being a traditional English country house Hotel with décor that compliments this, and our apologies if this did not meet with your preferences and expectations. We are in a fabulous location and we hope your travels find you with us again in the future. We look forward to seeing you again soon.. With regards

"Short break in Ironbridge"

5
31/10/2015

We've just returned from a half term break at the Valley Hotel and it was a fantastic experience. The hotel is situated about 5 minutes walk from the centre of Ironbridge allowing quick access but being at the edge of the town it is nice and quiet. The hotel is really clean and being owned originally by Arthur Maw is furnished with unique tiles that after being produced had the patterns destroyed. We were in room 10 which was spacious and tidy with a lovely view over the gardens at the back. There was free Wifi and it was very fast. The staff were brilliant and very attentive catering for all of our needs and my partners gluten free diet. Special mention must go to Lee and Roy who we did not realize until checkout were twins and this explained how they seemed to be everywhere in two places at once. The food was absolutely fantastic and the awards that the chefs have obtained over the years are richly deserved. I'm going to have to diet for the next couple of weeks. Ironbridge has lots of museums to visit and it is worth visiting the museum of the gorge first to pick up a passport which gives you access to all of the museums and saves a lot of money. The Victorian village at Blists Hill is worth a visit as is all of the other museums. We all spent a day walking around Hawkstone Park which was brilliant as well as going to Much Wenlock, Shrewsbury and Bridgnorth where we had a trip on the Severn Valley steam railway. We will definitely be visiting Ironbridge again and look forward to staying at the Valley Hotel.

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, We are delighted to learn of your enjoyment of all aspects of your recent stay with us here in Ironbridge. All of your kind compliments are greatly appreciated and have been shared with the Teams. We are very proud of our award winning cuisine, and it is wonderful to hear of your appreciation for our fantastic Restaurant. It sounds very much like you made the most of your trip exploring not just Ironbridge but much more in all that Shropshire has to offer on our doorstep.. It is wonderful to learn of your intent to return and we very much look forward to welcoming you back! With regards

"Good value for a 3star Hotel with a 5star (in my view) restaurant attached (Chez Maws)"

4
29/10/2015

We received a Great level of service from all the staff. The twins Roy and Lee had a great manner about them and initially left my wife and I with the impression that there was one extremely 'hard' working member of staff covering both front and back of house!!.. Nothing seemed too much trouble and thoughtfulness abounded (my wife had a glass of wine left in her bottle after dinner but had left it (the waiting staff kept it behind the bar in case we left it in error and should wish to enjoy it the next day!).. It is Extremely well located and a short walk to the town's main attraction (10min). A well stocked CoOp is a couple of minutes walk with a handy cash machine should you need it! As are two or three pubs... If like I you use TA as a guide for restaurants beware some restaurants included the best rated in Ironbridge are not open everyday, when we went that inc Mon-Weds. That said Chez Maws situated in the Hotel was and with a lovely menu! We had breakfast included and my full english was enjoyable, our first breakfast was a delight to have in bed (for a nominal extra charge of £2.50 per tray)!.. The ensuite room was clean, a four poster bed, single glazed and as the central heating was on a timer and so came on in the evening Roy on reception did bring up an electric heater in the meantime. The only reason it did not achieve a fivestar rating from me was the room layout, the double bed was set out against the internal wall adjoining the next room's toilet and the walls were not that thick. The tv was situated to the right which meant that if you watched it for any elongated period you would end up with a creak in your next. Both minor points were raised at check out and I was left with the positive impression that my comments were welcomed and that they would be noted. Overall a great two night stay that I would be happy to recommend!

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, Following your recent short stay with us we are very pleased to learn of your enjoyment of the Hotel; in particular our 2 AA Rosette Awarded Restaurant and the service from staff.. Your kind compliments are appreciated and have been shared with both Lee and Roy. All of your feedback has been noted for review and thank you for also bringing it to our attention on your departure. Thank you for your recommendation and we certainly hope to have the opportunity to welcome you back soon... With regards

"Great for a family party"

5
24/10/2015

We had a wonderful family party in the Jackfield Room - there were 26 of us for a joint 60th and 30th. The room is perfect for this amount of people and looked lovely with the tables beautifully set. The meal was superb - we had individually preselected from a delicious menu. Everything went very smoothly and the staff were all cheerful, efficient and friendly. After the meal they rearranged the tables for us so we could all have a good catch up with other members of the family - it was a very memorable evening.

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, We are delighted to learn of your enjoyment of the special birthday celebrations with us, it was a pleasure to help make the occasion a memorable one. Thank you for the kind compliments of the staff and food. We hope you will consider us for any future celebrations and events. Look forward to welcoming you back soon.. With regards

"Very Friendly Hotel"

5
21/10/2015

The Valley Hotel has a warm welcoming feeling to it. Although it is an old building it has a certain charm about it that has made me return. The staff here always go that extra mile to accommodate your needs if of course it is possible to do so. I was placed in room 12 this time & had to walk up a load of stairs having a bad hip this wasn't ideal but as there was a Wedding & 60th Birthday party going on that weekend they had to move my room from a lower floor to 2nd Floor. Having said that I still had a lovely stay my room was clean & the food was very good. The Bar staff were very pleasant & polite to us. Reception on checkout asked if I had enjoyed my stay I mentioned the stairs and they said they would make a note to say if in the future I make another booking I can only be accommodated on lower floors not to be moved from these, which I thought was very nice of her. Over all me & my husband had a good weekend here & We will be staying here again some time in the future.

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, Thank you for the feedback of your recent stay with us, it was wonderful to welcome you back and it is lovely to hear of the compliments of the staff and housekeeping. We are delighted to learn of your intent to return again and we will be very happy to accommodate your bedroom preferences, so please discuss these with us at booking and we will do everything possible to ensure they are met. Look forward to seeing you again soon With regards

"Autumn glory"

5
17/10/2015

An overnight stay during a visit to Ironbridge museums was made even better by a great stop at the Valley Hotel. We thought it might be a struggle to cope with 41 people on a coach but registering was efficiently done and luggage arrived quickly in the rooms. Dinner was really good and nothing was too much trouble. Breakfast proved a challenge - trying to keep up with all the bits of a full breakfast - but everyone was eventually seated with a delicious start to the next day. Just time for some to walk to the Iron Bridge, while others walked around the hotel gardens and riverside. Again checkout was brisk and efficient. Would certainly stay here again.

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, It is wonderful to hear of your enjoyment of the group overnight stay with us here in Ironbridge. I am very pleased that the large number of people was efficiently managed by our Team at the Hotel. It was a pleasure to accommodate you all and we hope you will be back with us again soon .. With regards

"Acceptable hotel"

4
16/10/2015

Hotel was OK, bed a little hard for me but that isn't usually a problem for a few nights. Breakfast served from the 'hot plate' was warm and not hot. It was cooked properly though. Dinner was inclusive and was well cooked and presented but as expected high price/small portion. Package we had was for 3 nights Dinner Bed &Breakfast and included a free passport to the Ironbridge Museums. Staff were all pleasant, and room was clean although cold during the late afternoon/early evening. Free wifi in the room needs to be registered with an outside organisation and in our room was poor quality

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, We are sorry to learn that not all aspects of your recent stay met with your expectations in particular the breakfast, heating and WIFI, which have been noted for further investigated. It is our genuine intention that all of our guests leave having had an enjoyable experience and I do hope that we were able to rectify some of your concerns whilst you were with us. I am pleased you found our staff welcoming and the housekeeping to a good standard. We trust you enjoyed visiting our wonderful local area and hope that we have an opportunity to welcome you back in the future. With regards

"Very disappointing"

2
14/10/2015

Here with a group of friends for two nights taking in ironbridge . Really disappointing . Its a tired place with an old building a lot to do to modernise but it could be run so much better. Room was disappointing with faulty shower and very poor bed and generally needed a good look at . Breakfast quite a shambles with quite a few staff who seemed to mostly hiding in the kitchen nobody seemingly in charge and queues forming at the hot food counter with nobody behind serving. All this with not that many people staying. Getting attention was difficult and the clattering of plates being cleared was really noticeable . Staff training seemed poor but it could be so much better. Reception failed to ask how was your stay and the whole place needs a jump start. Quite expensive for what it is. Not a great best western

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, Following your recent stay with us, I am very sorry to learn that the experience did not meet with your expectations. We take all feedback very seriously so please be assured that your comments will be given serious consideration with the relevant departments. It is very unusual to hear of our guests leaving very disappointed, if you would like to discuss any aspects of the stay please contact me directly at the Hotel. We hope that you will consider staying with us again in the future, and should this be the case please telephone the team to discuss any concerns and preferences and we will do everything possible to ensure you an enjoyable and comfortable stay. With regards

"Service which one might expect from a 5 star establishment"

5
13/10/2015

From the moment one goes through the door until one leaves there was always a smile for the customer in this hotel. Nothing was be too much trouble and all the staff should be very proud of what they have achieved. The rooms were immaculate, the food well prepared and presented and the general ambience was one of having a good time

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, Thank you for the lovely compliments following your recent stay with us, we are really pleased that you enjoyed all aspects of the Hotel and that the experience exceeded your expectations! We very much hope to welcome you back soon… With regards

"Pure all round excellence!"

5
08/10/2015

As a regular resident of hotels across the world, I would like to say that my stay has to be one of the most enjoyable for many years. I found the staff to be extremely professional and welcoming. I was checked in by a most courteous young man whom I saw through out the week for my room service. Room service was brought to me with a smile and a very professional attitude even though it was brought up two flights of stairs! Breakfast service at 7am was provided with a smile all week. A positive experience like this makes staying away from home more enjoyable and I will certainly be back to The Valley for a recreational stay with my wife. Please keep up the high standards of service and professionalism as it really does make the difference to frequent hotel users like myself. The management team should be very proud of the team at this hotel and the staff should receive a very well deserved pat on the back. Keep up the good work!

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, We were really delighted to learn of your enjoyment of a recent stay with us. Thank you for all of the kind compliments which are appreciated by the entire Team. It is wonderful to know that you had such a positive experience whilst working away from home and that you intend to return to us for a leisure break.. we look forward to welcoming you back soon! With regards

"Overnight Stay"

4
05/10/2015

My wife and I spent one night at the Valley Hotel having eaten at the Restaurant earlier in the year. We had travelled across from Telford where we had spent the previous 2 nights at Hadley Park. At check in we were given the key to our room, 45 I think. The room was ok but we found the bathroom a bit on the small side. We had been spoilt with a huge room/bathroom at Hadley Park. I discovered that I had left my mobile phone charger at the previous hotel so went to reception to see if they had a spare. The receptionist brought 2 boxes of charges that people had left! I did have to return it however. Restaurant meal was very good as was the breakfast. The only downside was that our bed was quite uncomfortable and the bedding consisted of a heavy duvet. We prefer not to have duvets as they are too hot for our liking. A pleasant walk around the footpath at the back of the hotel is recommended. Also we could not get the free wifi to work.

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, Following your overnight stay with us here in Ironbridge, we are pleased to learn of your enjoyment of the Restaurant meals and of our fantastic location overlooking the park. Our apologies that the bed was not to your comfort, we have noted this feedback. For any future stays you have with us we will be very happy to provide alternative bedding to suit your preferences. I do hope that you contacted us for technical assistance with the WIFI as we appreciate the importance of this service to our guests. We hope to welcome you back again soon.. With regards

"Excellent base for a visit to Ironbridge"

5
05/10/2015

Ideal location, big car park and beautiful gardens leading down the the river Severn. The receptionists are very helpful, as are the rest of the staff. Our en-suite room was comfortable and clean. The hotel bar looks out to the gardens and has two choices of local real ales!! We ate in the restaurant on both nights of our stay. Can't fault the food or the service. A party of us were staying there and had negotiated a very good rate for dinner, bed and breakfast. The hotel is close to the Gorge Museum (worth a visit) and about half a mile from the ironbridge. Would stay at this hotel next time we are in the area.

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, It was wonderful to learn of your feedback following a recent stay with us. Thank you for your compliments of the housekeeping, service and food. We are certainly in a fabulous location for visiting all that this beautiful area has to offer and we are delighted to hear of your intent to return. We hope to welcome you again soon.. With regards

"Superb stay"

4
04/10/2015

Perfect location - although a fair walk to the ironbridge itself and a drive distance to some of the museums. Hotel had a lovely ambience. Staff very friendly and approachable and as for the food, absolutely beautiful in taste and presentation. Only slight negative comment, bedroom we had the window was really small but that's a personal preference. Would not hesitate to stay there again and as the museum pass is valid for a year we probably will

Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest, We are very pleased to learn that you have had a great stay with us especially enjoying our 2 AA Rosette awarded food.. Our location is as you say perfect with just a 5-10 short walk to the Ironbridge. It is wonderful to know of your intent to return, we are looking forward to welcoming you back! With regards

"Wonderful short break"

4
01/10/2015

Excellent accommodation. Breakfast amazing - freshly cooked. Restaurant and bar meals in evening were also very good. The staff were always friendly and helpful. The only down side was noise - ok it is an old building so you expect creaky floorboards but our room was over the bar/restaurant area and there was always noise late at night and early morning - obviously staff clearing up and setting up. However I would stay there again.