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Telford, Royaume-Uni






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Best Western Valley Hotel, Telford

Ironbridge, TF8 7DW, Telford, Grande Bretagne - Vedi su una mappa
Best Western Valley Hotel - Area esterna Il Best Western Valley Hotel è situato nel centro di Telford. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Ah...Best Western® Valley Hotel. Un magnifico rifugio situato nel sito del patrimonio dell'umanità di Ironbridge, di una bellezza mozzafiato, ad appena 6 km circa da Telford. A parole non si riuscirebbe a descrivere la Georgian House, un hotel AA a 3 stelle, ma se ti diciamo che questa struttura si affaccia sul fiume Severn, è circondata da un bel parco, dispone di 44 camere con bagno privato e sale per conferenze e banchetti e si trova a breve distanza da musei e attrazioni che celebrano questa zona famosa a livello mondiale e il suo patrimonio industriale, la scena dovrebbe essere più chiara! Lo Chez Maw Restaurant, premiato con 2 rosette AA, propone menu completo à la carte con una scelta di piatti europei moderni e offre viste stupende sulla valle (così come il bar comunicante) garantendo così un'esperienza rilassante e unica a tutti i suoi ospiti. L'ottimo servizio, la cucina pluripremiata e la fantastica posizione fanno di questo hotel qualcosa di quasi indescrivibile! Ti auguriamo un soggiorno gradevole!

Best Western

Valley Hotel




i vantaggi dell'hotel

  • Ristorante all
    Ristorante all'interno dell'hotel
  • Sala cocktail nelle vicinanze, entro 30 metri dalla hall dell
    Sala cocktail nelle vicinanze, entro 30 metri dalla hall dell'hotel
  • Parcheggio gratuito disponibile
    Parcheggio gratuito disponibile
  • Servizio in camera
    Servizio in camera
  • Ecologico
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Qualità del sonno

"Wonderful Stay"

User 01/07/2022

A beautiful building in a charming location, the hotel is clean and well-presented, with friendly staff and food that was absolutely delicious. I could not fault a thing on my stay and I'm looking forward to returning. You have to ask the chef for the courgette risotto - I've eaten in 5-star hotels and this risotto beat them all.

"Elegant and clean"

ladyscribe, Brighton and Hove, United Kingdom 28/06/2022

Lovely place to stay. Wonderful room...up 3 flights of stairs...but just what we had asked for. Swift willing help with luggage. Evening meal good. A wedding was on in the hotel, but if we hadn't seen the bride we would not have noise and no reduction in service levels for the other guests. Beautiful gardens The tile decoration in the hall was breathtaking and the potted history of the house welcome.

"Extremely disappointed"

Mary3children, Nottingham, United Kingdom 27/06/2022

The smallest, darkest, unwelcoming hotel room I have ever stayed in. Just sufficient room to walk around the bed to the extremely small shower room Only one small chair, could not relax at all. Staff were very friendly but no one offered to help with our luggage although I had informed when I booked that my husband 75 was disabled Long wait in the bar area for staff to appear. On a plus side, the food was very good.

"The Valley Hotel"

jamiefeather, Newcastle upon Tyne, United Kingdom 25/06/2022

Committed and welcoming staff team. Beautiful setting. Great room, especially for the price. We enjoyed the food and in particular drinks on the patio area which was delightful. It was a very happy stay.

"Beautiful Setting, Great Staff"

Crazyhaircaz, Lancaster, United Kingdom 24/06/2022

I have wanted to visit Ironbridge for some years and finally got the chance this week. We had a fantastic time and the hotel was one of the reasons for it. The setting is amazing. Really convenient for Ironbridge itself but very quiet. The room was pretty and comfortable but the best thing was the staff, all of whom were brilliant. A special shout out goes to Meagan who served us in the bar. She was professional, friendly and entertaining. We did not eat our evening meal at the hotel as there was so much choice in Ironbridge, but we did have the continental breakfast which was good value and enjoyable.

"The Valley Hotel Ironbridge"

suziejon, Glossop, United Kingdom 24/06/2022

A super hotel, in an excellent location close to the town centre and heritage site. The staff were super friendly, helpful, attentive and caring and made us feel at home. The Restaurant Chez Maw served fantastic food, good choices, absolutely delicious, I will most definitely visit again with family and friends.

"Great location but flawed hotel"

davedickins0n, Southampton, United Kingdom 23/06/2022

This hotel held great promise when we were booking it but the reality was something else. We arrived to a very small room, there was a desk at the end of the bed and was not enough space between the bed and the desk to pull out the chair to sit on it! One could pull it out from under the desk, turn it 45° and sit on the edge. Ok for a small child but not for 2 adults. We asked to change room and spent another 2 nights in a much better size room although it was still much smaller than the average Premier Inn etc. Breakfast on Monday morning was great, food cooked to order and was the best hotel breakfast in years. A large coach party arrived some time on Monday and it was obvious that the hotel could not handle that many people, the evening restaurant was very chaotic and breakfast reverted to the standard luke warm fare, miles away from the quality the day before. We could not book to eat in on the Monday evening and when we returned later on it was perhaps for the best as it was very chaotic. We nearly booked our room to include breakfast and evening meals but with hindsight not doing that was a good decision. The hotel is in a great location, walk through the small gardens and you are in a park heading towards the river. The staff we all very good. I would possibly go back again but only if I could be sure of getting a decent size room and there we no coach parties book into the hotel for the nights I would be staying there. Also no air conditioning in the rooms so gets hot if the sun is shining.

"The worst hotel I have ever stayed at"

Sean S, Norwich, United Kingdom 21/06/2022

Hands down the worst room I have ever stayed in. I booked a double room a week before coming here. On the day of travelling 200 miles to get here, I was emailed to say I had been changed to a single room. When I got to the hotel, the room also had no window that went to an outside and was nothing more than a cupboard under the stairs. When asking to move to another room, the reception staff could not have been less helpful. They offered a space on the Car Park floor - flippantly so but very unhelpful It's the worst service I can safely say I ghave ever experienced and I definitely recommend NOT staying here.

"Wedding weekend"

Dgj009, Runcorn, United Kingdom 20/06/2022

We stayed at attend a family wedding. The twin room was large and clean, with plenty of tea, coffee, water supplied. The food was good quality (and plenty of it). The staff were extremely helpful. The wedding went very well and the hotel grounds are stunning. All in all, a brilliant stay.

"Ironbridge Valley Hotel"

Paris1959, Southampton, United Kingdom 22/05/2022

Just had another excellent stay at the hotel. As always the rooms, quality of service and food was very good. It is set in a lovely quiet location, close to a park and the river, with a short walk to the Ironbridge centre, with its shops, bars and restaurants. The hotel has plenty of parking, a lovely garden area to sit in, with a bar area adjacent. The breakfast was particularly good, and well worth the extra if on a room only rate. Always stay here if on business in the area, would highly recommend.


janertodd, Oxford, United Kingdom 19/05/2022

Staff were cheerful and very helpful. Had a very good night sleep as bed was very good comfy. Restaurant evening meal was also very good and similarly breakfast had plenty of choice and staff very attentive.

"Riverside hotel, great for tourist visit or family party"

MrsIndigo, Stafford, United Kingdom 03/05/2022

Leafy location yet walking distance from shops, eating places and tourist attractions. Friendly and helpful staff, with lovely food for a family gathering. No lift, but ground floor rooms as well as single rooms available.

"Excellent Staff, Clean environment and amazing food."

User 28/04/2022

Me and my partner attended a wedding on the 23rd April and the whole day was perfect! Big thanks to General manager Lisa and Roy. Biggest thanks goes to Lee who was in charge of the hotel on our big day and made sure the day went smoothy. He went above and beyond his duties which he didn't need to do but he did. The staff on the day and the next morning were approachable and helpful. The food on the wedding breakfast and the breakfast next morning was fantastic. On the wedding day, as soon as we sat down the food came out, ready and it tasted beautiful. Breakfast on Sunday morining was served by a hotel colleague and it was all ready. The hotel is kept in a clean condition and we fully enjoyed our day, evening and next morning at the hotel. We hope to go back again for another few nights and enjoy the scenary around such as the gardens, walk up and down at the side of the river severn and about a 10 minute walk to Ironbridge itself. Lots of pubs, shops and nice views around. If there is a place you are looking to stay down Ironbridge. Best western valley hotel is certainly the place.

"An Event to remember!!!"

User 27/04/2022

My husband and I celebrated our 40th Wedding Anniversary Friday 22nd, along with close family and friends. What can I say, absolutely everything, was spot on, first class customer service making our Celebration/stay truly magical and a beautiful experience. Needless to say, all future family celebrations, we are heading to The Valley in Telford. Thanks Lisa, Roy, Lee, Chris along with the catering staff for an amazing experience.

"A few days away"

Matrix0526, Minehead, United Kingdom 24/04/2022

Thanks to all the staff at the hotel as they are polite and curious and very warm welcoming. Can not fault the accommodation and serivce. Thank you once again see you all again A must stop and see the veiws around the hotel and the sencery are outstanding.

"A lovely break"

Jan C, Nottingham, United Kingdom 20/04/2022

Next time we'll stay more than one night. Liked everything about this hotel. We had a lovely room with a view through the garden to the river, very comfortable too. The hotel building with period features is very nice in itself and well maintained. Very pleasant restaurant and all food good- we had dinner and breakfast. The hotel is still mindful of Covid protections which we appreciated. All staff were friendly and helpful. The hotel is a very short walk from the town and next to a nice park and riverside walk. Plenty of parking.We'll be back!

"Perfect place for a wedding"

321activate, Telford, United Kingdom 17/04/2022

Our daughter had her wedding at the Valley Hotel and the day was truly magical. From arrival to the end of the night, everything ran like clockwork, thanks to Lee and Chris who oversaw everything. They kept us informed at each stage of what was going to happen and when. The staff were thoroughly professional but also very friendly. The food was excellent and the service was smooth with any little issues dealt with immediately. Everyone who attended spoke highly of the Valley and it is difficult for us to think of any way it could have gone better. Thank you for such a great day!

"Stairway to heaven"

eric t, Rossendale 13/04/2022

The restaurant is very good and the staff very friendly and efficient. Stay away from room 16 though. It's up a lot of stairs and then, there are some steep stairs from the room up to the bathroom, so if you suffer from arthritis, it's no good for you. the room is small, with a small window, so at 5' 6" i didn't get to see the lovely scenery. Was charged £120 for the room, don't pay more than £90, it's not worth it.

"If you're looking for a wedding this is your place!"

User 09/04/2022

your looking for a wedding venue this is your place! Wow what a beautiful day! The staff were not only absolutely amazing but also lovely. The venue was immaculate. I didn't have to worry about a thing everything was done perfectly. Mel is possibly the most kind hearted, accommodating lady I have ever met. Such a lovely lady and I cannot thank her enough. Also a shout out to Roy as he's just awesome and dealt with all my bridezilla moments. Thank you to this beautiful place and all the staff there for making our wedding and our stay amazing. Forever thankful to this place.

"A little gem"

User 08/04/2022

We had a 2 day break it was lovely, the bedroom was beautifully clean the bathroom was huge also beautifully clean, all areas of the hotel are lovely and a walk in the grounds is must down to the river

"Awful Room"

Glosterblue, Gloucester, United Kingdom 01/04/2022

Friendly staff, clean hotel, really good food. But oh my goodness the room! Number 32 (avoid!) Tiny, cramped, a cleaner's store takes away a lot of the room. Pillows that came to the end of their lives 10 years ago. Frayed, tatty covers on the bed. Impossible to sleep, walls like paper, heard every cough, snore and fart all night. Absolutely awful. Never again.

"Welcoming and comfortable hotel"

User 31/03/2022

We've just returned from a two night stay: we can't fault anything about this hotel - all the staff are friendly and welcoming and nothing was too much trouble. The meals we had in Chez Mawr were excellent - probably the best duck I have ever tasted. We would certainly return and recommend it to anyone wanting a relaxed and comfortable stay.

"Wish we had stayed longer !"

User 29/03/2022

First class in every respect. The accommodaton was clean and spacious with all amenities expected. Dinner in the restaurant was superb, good imaginative menu served by efficient friendly staff. Breakfast also followed with fresh produce cooked well.

"lovely hotel, ideal location, wonderful views"

User 25/03/2022

it was a pleasure again to stay at the hotel. Its food is great and service/staff very good too. the room was large and very comfortable, especially in the huge queen size bed!!! its lovely outside in the gardens to sit and have a drink and nibbles

"Great value"

AliceDupo, London, United Kingdom 24/03/2022

A welcoming hotel, lovely garden, large rooms and great breakfast. Plenty of parking, and we were able to leave the car for the day whilst we explored Ironbridge. The staff were friendly, professional and very helpful.

"Birthday visit"

fionabowater, Telford, United Kingdom 24/03/2022

Location beautiful with stunning grounds, in historical Ironbridge with many attractions. Great for a walking holiday or for browsing through the many individual shops. Restaurant food and service excellent.

"Very nice hotel"

425adrianm, Mundford, United Kingdom 22/03/2022

Mid week stay for two nights Excellent location, easy to find, plenty of spacious secure car parking, adjoining a nice park at rear leading down to frontage of the Severn. Nice 10 minute walk along the river frontage to the Ironbridge and other attractions of the small town. The hotel reception and other public areas were clean, nicely furnished and spacious. A nice comfortable relaxed environment. Staff were all really friendly, efficient and looked after us nicely. Breakfast on first morning was served by hotel staff from a buffet arrangement, on second morning it was order and served at table. Both options worked fine and the quality of ingredients and cooking was very good. Our room #10 was very pleasant, seemed freshly decorated, clean, nicely furnished, comfortable bed. Bathroom was spacious but was rather basic, but everything worked well with plenty of hot water. Wifi seemed to work fine, including streaming a bit of Netflix. A couple of minor niggles. Could faintly hear the ‘piped' hotel music from the bar/reception areas in our room until around 22:30. As mentioned above, the bathroom was a bit basic and didn't have a ventilation fan, consequently lots of condensation especially from the windows that didn't seem to open. Overall we really enjoyed our stay at the Valley Hotel and wouldn't hesitate to stay there again.

"Not good value."

User 21/03/2022

No lift, two flights of stairs. Broken shower, poor internet. Poor tv. Complementaries and toilet roll shortages. Poor response from office to questions. Not a patch on Copthorne next night but twice the price for no additional facilities. Diss appointed.


User 18/03/2022

This is a hotel in two parts, such a difference between the standard of accommodation and the wonderful food in the restaurant. Staff are lovely, attentive and chatty - its the actual accommodation that lets it down. I had a standard room on the ground floor. It was small and very dark due to one small window - that I could have lived with although the lampshade was dated and old and cut down the light. A shelf type table was fitted to wall right over the radiator so you could not get to the heater (I needed to dry off jeans etc., after getting soaked due to rain) and it also cut the heat coming through - and they only turn on the heating about 5pm! The bathroom was ok, albeit a very small shower but there was no heating in the bathroom so it was freezing - just put a wall heater in the there! The bed was hard as nails - a topper had been put on it but it was so thin I am not sure if it was a topper or a mattress protector. The pillows had their best days years ago and were flat and no bounce to them - two of the pillow cases were so threadbare you could see through them. The duvet was painfully thin, like the pillows it was probably years old and held no heat. I was so cold on the first night that I had to ask for a heater for the room and a blanket for the bed. Its just simple things that could easily be put right without spending a fortune. On the plus side I have to say the restaurant food for both breakfast and especially the evening meals were superb - hats off to the chef and the service - really could not be faulted.

"Another fantastic stay"

t0yster, West Midlands, United Kingdom 16/03/2022

Yet again we had another fantastic stay at the Best Western Valley hotel, everyone is so friendly and the food is lovely we had a lovely day for it also, and the surroundings are beautiful ,we look forward to going back again.

"Superb location for a well deserved break"

Sandraw7, Cheshire, United Kingdom 09/03/2022

This hotel is a perfect place to have that break we all deserve. We arrived just after 3pm and check in was great, we had already done the registration online a few days ago so just a show of a credit/debit card for any charges to the room and the key card to the room. We had a nice upgrade of room which was a lovely surprise. The room was up two flights of stairs which was not a problem for us but could be for others with mobility difficulties or young children. The room was superb a four poster bed, a gorgeous original fireplace, dressing table, brewing up station with coffees, tea, bottled water, hot chocolate and a a selection of biscuits. Bathroom was very roomy with a bath/shower complimentary toiletries included. The room was very spacious and the view was pleasant. The location is ideal for exploring Ironbridge and surrounding areas, plenty of walking trails and historic places to visit. We didn't eat at the hotel but the menu looked good. The bar was reasonable. All the public areas had the Covid rules in place all very clean and well presented. Highly recommend a stay here.

"Friendly hotel in lovely surroundings"

Mary M, UK 07/03/2022

A quirky hotel on the banks of the Severn and an easy walk to Ironbridge. Upstairs rooms are reached by staircase- one spiral. Excellent food and staff are masked and very friendly and polite. Warm rooms.

"So disappointing!"

Rae E, Telford, United Kingdom 06/03/2022

Great staff, lovely setting, but that's where it ends. The single rooms are really tiny, with 3ft rock hard beds and a duvet the same size..I didn't know they still made them that size! The carpet was threadbare and it looked like the furniture was the original from when the hotel was updated in the 90s. Add to this, paper-thin walls and a room that was cold with no heating in the bathroom. Not a great stay!


User 27/02/2022

We hired the Jackfield room for a meal following our sons christening. There was a small issue on the day regarding final numbers and menu choices that hadn't been passed on. Lee was helpful and all was sorted within 5-10 minutes. The food was excellent, all of our guests commented positively on what they had chosen to eat. Presentation was lovely. All the staff on the day were accommodating and very friendly. I would certainly recommend you. Thank you.

"Nice stay great staff"

User 27/02/2022

Couldn't have picked a worse time to visit, restaurant closed and town flooded however the helpful and friendly staff made sure our stay wasn't ruined. An excellent travelzoo deal made the stay very reasonable and once the flood dissipated we found the location was very accessible to the town.

"Excellent hotel"

Telfor, Telford, United Kingdom 24/02/2022

Relaxing stay, location central to all museums and Ironbridge gorge. Accomadation was clean and comfortable and the staff all very efficient and friendly. We stayed on dbb rate and the evening meal was 5 star.

"Wedding venues"

623butterfly, Birmingham, United Kingdom 20/02/2022

Hotel was lovely spotless clean food was lovely all staff very friendly location only 10 minutes walk to shops and Ironbridge only downfall was our room was cold during the day only seemed to heat up later on in the evening cud do with softer mattress and new pillows otherwise

"Afternoon tea"

911andyh, Bilston, United Kingdom 16/02/2022

Very nice and clean establishment. Disabled access. Friendly staff that looked after us. Beautiful afternoon tea. Perhaps more sandwiches should of been available instead of the cakes. But that's just my preference. Very nice afternoon tea. Perhaps not quite on par for the money that it costed. Great surroundings. On the way in. Depending on which way you come from, beware of narrow lanes. However this might of just been one of the ways the satnav took us.

"No tea or coffee, the milk was off"

1yvonnec, Hereford, United Kingdom 12/02/2022

Milk was off then replacement milk was also off. Bed rock hard. Noisy neighbours above and next door. Shower unusable, scalding or freezing. Staff lovely and breakfast ok but definitely wouldn't go near it again. Not even 3*. No sleep and not even a cup of tea - grim! I should avoid it.

"Short Break"

Aeres S, Cardiff, United Kingdom 07/02/2022

Ideally located, short walk to the bridge and also a park just outside the front door, with a path on the edge of the severn. Room was small but adequate for our needs. Clean and bed was comfortable. Reception staff were faultless, obviously client centric and was very accommodating when we had an issue on our way to the hotel. Thank you so much. Have already recommended the hotel to friends and family.

"A Little Gem"

Superbob17, Bilston, United Kingdom 06/02/2022

Lovely little hotel, with beautiful surroundings 10 minutes walk from The Iron Bridge. Stayed for 1 night, hotel is well maintained, with really pleasant staff, who made the stay even more enjoyable. Fantastic food served with lots of options. Room was nice and well maintained. Would have been 5 stars but for the fact I thought £6 for a pint, I.E the drinks prices, were over priced. Definitely recommend this place if looking for somewhere to stay in the area.

"Valley Hotel Ironbridge"

User 06/02/2022

There is not a lot that can be added as most is covered below. The Valley Hotel is a great place to stay for visiting Ironbridge and its many museums. The staff were brilliant, it seemed that nothing was too much trouble.


User 06/02/2022

It's a very well run hotel , staff very proactive . I have used restaurant before for breakfast and dinner both top quality I have friends near hotel so sometimes dine elsewhere . Price is very competitive with area

"80th Birthday Celebration"

carried35, Stafford, United Kingdom 06/02/2022

Booked the hotel and Jackfield room for private family gathering. The hotel is such a beautiful period property the rooms were clean tidy and well equipped with everything we needed, including lots of tea and biscuits etc. beds were comfortable and bathroom spacious. The Jackfield private dining room was perfect for us and the meals were absolutely stunning, everyone enjoyed the meal immensely. Every member of staff that we crossed paths with were lovely and everyone was very helpful. Finally breakfast was delicious and plentiful Thank you to everyone at the hotel - you guys were amazing and made our celebration all that little bit more special ❤️

"Now my “Go To” hotel in Ironbridge"

DenHaagTraveller, Kuala Lumpur, Malaysia 03/02/2022

I was very surprised as to how this nice this place was. The room was warm and cosy and had recently been refurbished. The hotel and my room were spotlessly clean. Check-in and breakfast staff were friendly and helpful. The full English breakfast was awesome and well worth the money. The place has lots of character too and is just 10 minutes walk from the bridge. I shall return!


User 02/02/2022

Booked through secret escapes for a one night stay as a birthday treat ,this is my honest review.Hotel is set in beautiful surroundings within distance of all attractions ,although full of charm,the hotel is somewhat dated .We were allocated room 44 !! ,which was clean with all we needed ,sadly for us the stay was spoilt as we really did have next to no sleep,two single beds pushed together to make a double with a very hard mattress and pillows not fit for purpose one being flat the other lumpy ,we were awaken very early by the vans below our window which appeared to be a service yard ,when booking we also read we would be given a glass of wine !!!!! that never appeared.However on a positive note breakfast was lovely ,cooked to perfection and served by a very friendly waitress ,the reason i have given two stars is purely down to the tired room and the lack of sleep in a most uncomfortable bed, for these reasons i would not recommend and we would not return .

"Fantastic Quality and Location"

User 01/02/2022

For the price you would be pushed to find better service and location. Left the car in the hotel car park and could walk to most attractions. The hotel itself was excellent, staff really friendly and prices for food and drink very competitive.

"Impromptu break"

jylittle, westmidlands 21/01/2022

Pleasantly surprised ticked all the boxes for a midweek overnight get away would definitely visit and stay again. Food and service were all very good plenty of choice for breakfast prompt pleasant staff.

"The Perfect Location and place to stay"

gwest2015, Norwich, United Kingdom 11/01/2022

My partner and I needed a few days away and we are so pleased to have chosen the Best Western Valley Hotel in Telford. The accomodation, staff, food and value for money was first rate cannot recommend highly enough.

"Another perfect stay"

I3875QZanthonyb, Stoke-on-Trent, United Kingdom 06/01/2022

This was our fourth stay and as always it was just perfect. Staff are so welcoming and friendly. The hotel is spotlessly clean and very covid safe. Food was divine. Room beautiful with a lovely river/park view. Special mention must go to Lee who was a superb waiter and so customer focused. Can't wait to return.

"Wedding Winter Supreme"

User 19/12/2021

Myself and my wife attended my sister-in-law's Wedding at The Valley. The whole experience from arrival to departure was first class. Nothing was too much trouble for the staff who were courteous and extremely efficient. The Wedding was excellent and the food and entertainment. My opinion the hotel is worthy of a five star rating. I would be very happy to recommend it to anyone and being situated adjacent to The River Severn in the picturesque setting of Ironbridge makes the whole experience picture perfect.

"Good base to stay"

KarenPaulSpider27, Halesowen, United Kingdom 14/12/2021

Room was ok, bed wasn't too comfortable though and the pillows were 'different', making for a not good nights sleep. TV was in the wrong place and the kettle was situated directly beneath this. we moved the kettle to another site within the room. We had breakfast the two mornings we were there and this was good, it wasn't a buffet that you helped yourself to but you were asked how many rashers of bacon, how many hash browns etc. and there was plenty of toast too. We ate in Chez Maw restaurant one evening, choice was not too great but the food was really good. Would recommend the pulled lamb. The only downside was some guests were walking about without masks on and when challenged by staff were not happy. Perhaps the signs stating masks must be worn could be bigger as they were not that noticeable? There were however masks available if so required.


T8113MPtony, Leeds, United Kingdom 11/12/2021

The worst staff I've ever experienced particularly the evening bar staff and front desk,Shocking manners with very little respect to the customer.Poor attitude, and rude to say the least.I will never stay in this hotel again and certainly would not recommend it to anyone !

"Good location, great staff make this a treat."

Elvis123, Smethwick 07/12/2021

We stayed for one night and thoroughly enjoyed the room, location, evening meal and great staff. They really are the added value to this hotel and go the extra mile as the norm. A credit to Best Western.

"Go you won't be disappointed"

498suee, Chester, United Kingdom 04/12/2021

Efficient check in and reception staff very helpful and gave us a little information about the area and a couple of goods walks to try. Did not have breakfast but had evening meal quite a good variety of dishes and meal was excellent, staff were very pleasant and attentive. Great Room with lovely view over the gardens. Huge bed, two pillow types firm and soft We had room 17 and I believe it is not their largest room but it felt more like suite as it was a good size with comfortable armchairs, dressing table with chair, large television large wardrobe and plenty of draw space in cabinets and dressing table. Lovely big bathroom with shower over bath. Very nice toiletries lovely body cream and two different types of soap great if you have sensitive skin and soft towels room and bathroom was spotlessly clean. Did not have breakfast but had evening meal quite a good variety of dishes and meal was excellent, staff were very pleasant and attentive. Plenty of parking space and close to attractions and amenities. Be aware if you have walking difficulties not to use larger set of steps into the building as they are quite steep use smaller set a little further down. Chatted to gardener who was very pleasant He advised us to be careful around town as there had been frost in night and he was putting more grit down in car park and on steps as another cold spell was imminent.

"Exceptional hotel with very friendly staff"

Ren_liverpool_31_61_, Liverpool 02/12/2021

Loved this hotel and it's location was brilliant. Breakfast was exceptional and the staff so friendly and couldn't do enough for you. Room (16) was nice but the bathroom was up a few stairs which wasn't good when you have to use it through the night

"As good as ever"

marcahawkes, Lichfield, United Kingdom 29/11/2021

Made a long awaited return & we were not disappointed. Room was small but immaculate. Staff were helpful & friendly. Breakfast was great. Only wish there was a chance to sample the restaurant but that can wait until next time. Only negative was the confusion with the Fire alarm. Was it a drill or a mistake? Was never really explained

"very cold room"

mbarnes304, Gloucester, United Kingdom 29/11/2021

The room was very cold no visible heating in the room a thermostat was in the room and was reading 35 Deg but not sure what this was operating unless it was under floor heating but did not work we hopped it would warm up while we were out but it did not .

"A relaxing little break"

lynnroden, Wolverhampton, United Kingdom 27/11/2021

I was recommended this hotel by my sister and was not dissapointed, the hotel room food and staff were excellent. We wanted a relaxing break after a busy time at work and it was lovely. The food in the restaurant exceeded our expectations and was beautifully seasoned hot tasty and beautifully presented. All staff including the cleaners were friendly and welcoming.

"A very good break"

OxfordshirePhoebe, oxfordshire 26/11/2021

Just a few days in a good location. Plenty to see and do even late in year. Hotel was very good value and the food extremely good, menu was varied and standard of food served very good. Staff were all pleasant and helpful. Plenty of space for car parking as well

"Good location, friendly staff"

Dafydd W, Fareham, United Kingdom 25/11/2021

We asked for a ground floor room, room was better size than our last visit with a lovely deep bath. The hotel is only 10-15mins stroll along the river to the bridge, bar and a few shops so is a good place to stay. Only downside was the website said a bar menu was available but wasn't and the restaurant was full when we found this out, however we did get sandwiches and a portion of chips. Staff were great.

"Great hotel in a fab location"

DawnQuorn, Quorn, United Kingdom 22/11/2021

We only stayed one night and was more than happy with our stay. All the staff were friendly and helpful. The hotel is old and a little dated in places however it has character. We had dinner in the restaurant and the food was fantastic, breakfast was also very good. The room was a good size and we were very happy with our stay.

"Great weekend break"

Adam F, Inverness, United Kingdom 21/11/2021

Stayed here while we attended the Wales comic con in Telford. Rooms were clean and staff were very helpful and attentive. Nothing seamed too much trouble for any of them. Tasty breakfast all freshly cooked. Good selection of draught beers. The hotel is quirky. The lady behind the bar told me that it started out as a manor house in about 1860 for a family with 11 kids. The hotel incorporates the out buildings which have been made into guest rooms, but all undercover with roofs and skylights covering the passages, lots of exposed brick work in the corridors and some cobbles at the side of the passages. Yes I will come back here again if I am in the area. Did not eat here in the evenings, as they had a lot of bookings Friday, a wedding Saturday, and on Sunday we had chosen to eat at another venue earlier in the day. The barmaids Megan and Ellie were wonderful, and nice to chat to.

"Happy Days"

gandjmow, Worcestershire, United Kingdom 21/11/2021

We had a VERY pleasant Wednesday-Friday stay. The hotel staff were welcoming and everyone was friendly, the room was spotless and the meals just right - the right size, a little bit different and tasty.

"Best Western Ironbridge"

User 17/11/2021

Staff excellent. Food and drink excellent in a lovely restaurant and bar. For an executive room it was let down by noise of people talking in the room next door. There was a group of lads being extremely noisy on the terrace below at 11:30pm on the Saturday and when trying to make sure the single glazed wooden window was shut got a load of verbal abuse. Had to go downstairs and complain to staff who removed the lads from the terrace. No double glazing to any of the windows (which could have cut the noise down), room cold and radiator did not seem to work in main room, had to use electric heater

"Great Hotel for visit to Ironbridge"

Mark T, Bedworth 16/11/2021

Spent night at hotel on B&B - Staff, Room, Food all excellent as was location. Definitely will use for next visit to area. Good ample parking facilities and lovely views from rear of hotel to the river and gorge.

"Lovely Hotel"

User 15/11/2021

Lovely hotel, with very friendly and helpful staff. Food was excellent , and there was a good choice on offer. Rooms were spacious and comfortable. All very clean. There were a choice of rooms for relaxing in and no silly TV to annoy you in the public areas. The location is excellent. There are very pretty gardens , but regrettably we did not have the time to explore. There are some lovely and individual shops nearby. Definitely worth walking to.

"Last minute booking!"

EssexEmily, Essex 10/11/2021

Decided at the last minute to go to Ironbridge. Booked into the Best Western. Reception on arrival was very good and Roy was very friendly. Checked in was very easy. Our room was quite small but clean. My husband asked if they had a bigger room, which he was given the choice of two, but he saw the first one and that was good enough for us, only fault was had no view at all out of the window - only the glass roof of the walkway that joined the buildings, not a real problem as we are usually out most of the day and evening. The hotel is a touch tired in places. We could not fault the staff, there was not one of them that was not friendly, they were all very pleasant from reception, bar, restaurant to cleaning staff we could not fault them! Service was excellent in all areas. We had a really enjoyable stay and would certainly be going back!

"Weekend away with my husband"

ClaireT123, Maghull, United Kingdom 09/11/2021

This is a lovely hotel, the staff are very very helpful, I would stay again. We stayed 2 nights Friday and Saturday, our room was on the small side, however, we didn't book until quite late on so this may be why. The room was spotless and actually quite cosy, but I have to say the bed was super comfortable, I am not normally a great sleeper but in fact had a lovely sleep. We ate in the hotels restaurant on Friday - Chez Maw which was absolutely gorgeous, I had the lamb and my husband had the seabass, we ate out on the Saturday night at a local tapas which was awful, we really wished we had just stayed at the hotel again. Breakfast was lovely, sausages where super tasty. I love the fact that late on Saturday I was really pekish and one of the staff made us a cheese board even though the chef had gone home, it was lovely. All in all a lovely stay and would highly recommend.

"Excellent hotel in a beautiful location"

Y0ggy, Peterborough, United Kingdom 02/11/2021

Despite Covid restrictions, the staff were attentive, courteous, friendly and helpful. The room was clean and well laid out. The buffet breakfast was served for you, i.e. not help yourself. All the staff wore masks.

"Weekend Away"

MontyT, Southend-on-Sea, United Kingdom 01/11/2021

Booked a room via Travelzoo as our earlier stay was cancelled due the lockdown. The grounds looked attractive though we probably came at the wrong time of year to appreciate them. Some of the hotel interior looked very interesting though other parts a little dated and in need of some TLC. That said it did not detract from the stay, though it wouldn't take much to brighten up the hotel. The bed was very comfortable and breakfast very good plus free parking in Ironbridge is very welcome as it's less than a 10 minute walk into the village. We would definitely look to stay here again if in the area but would hope they've updated the decor first.


nigel sco... R, London, United Kingdom 31/10/2021

Excellant experience with a fantastic team to help are our wedding be perfect. Our wedding we deferred due to covid for 12months. The valley is a fantastic location in Ironbridge valley with a country park next to it and trees all across the valley slopes opposite. Plenty of different rooms and areas to sit. Fantastic food.

"Fabulous Anniversary stay"

User 17/10/2021

We stayed at the Valley Hotel for our 30th wedding anniversary having spent our wedding night at the hotel in 1991. We loved it then and were not disappointed this time either. We had a fabulous time. Room clean and bright with a lovely view of the trees in all their autumn glory in Dale End park. Our evening meal was absolutely beautiful and the staff could not have been more helpful. All very cheerful and welcoming. Will definitely go again.

"A beautiful setting"

Z8854NZcarola, Hinckley, United Kingdom 13/10/2021

In a delightful setting and not to far to walk to the Ironbridge. Overall including our bedroom which was accessed by a step narrow flight of stairs and featured quite a small window making it dark inside I would say the hotel would benefit from a facelift. It does retain a lot of character which adds to its charm and the staff were competent and helpful, the outside garden area was lovely and the food very good. In all a pleasant stay.

"Enjoyable, but the stairs!"

Modigli, Dorset, England 11/10/2021

We were in the old part of the hotel, on the third floor. After the first flight, the stairs become steep and narrow. In our room, there were five steps to climb to the bathroom. That said, the staff were very friendly and helpful and the dinners in the restaurant were delicious. Serving staff were masked at all times, but breakfast needs to be thought out a bit better, as unmasked guests were regularly walking between tables of seated guests, to and from the food collection point just outside the restaurant entrance.

"October mini break"

User 11/10/2021

Nice hotel excellent location but our room was very small with a little window which made it very dark. Curtains and decorations could do with a face-lift. No lift so if you have a heavy bag not ideal if you're on the second floor.

"Best hotel experience ever"

samanthabrewer, Towcester, United Kingdom 11/10/2021

Absolutely lovely place! Me and my partner went for our first get away here and it was lovely! There was a wedding reception on but the staff still managed to please everyone! Breakfast was Lovely! Only downfall was having to actually leave! I just wanted tot stay forever!

"Excellent base for visiting this area"

frigate, England, United Kingdom 03/10/2021

We stayed two night, and thoroughly enjoyed our stay. The hotel is perfectly situated, in lovely grounds that run down to the Severn,close to the bridge, town centre shop, eateries and some of the museums. Our room, 17, was on the second floor, and as the hotel is Georgian with high ceilings and no lift it is a bit of a hike to carry luggage, but well worth the climb. It overlooked the grounds and was spotlessly clean. In winter when the leaves are down it might be possible to see the river, but I don't know. It was also large with a very big bed. The mattress was on the hard side but, unusually, I slept better than I normally do away from home, so it suited me. The bathroom was a good size, again scrupulously clean with a shower over the bath. No handgrip, though, so so you have to be careful when getting out, though the rubber bathmat gives security.. The only issue was that the shower was not very powerful, but it was adequate, and the towels were great. We were on a very reasonable dinner, bed and breakfast rate. Breakfasts were good - mostly buffet-style, including full-English but with drinks and toast brought to the table. I am usually a one-course dinner person as most places serve far too much, but the portion sizes here were smaller so for the first time in years I ate the three courses. Our group menu was limited in choice but nobody had trouble finding three courses to suit them. Everything good and well-presented. The service was superb and all the staff were a joy. The discretionary purchases such as drinks doubled the price of the stay, but given how reasonable the basic rate had been, the overall price for the stay wasn't excessive. Having read read some very negative recent reviews of Valley Hotel, I was worried about what we would find; this trip had been booked months ago. Luckily, we encountered no negative issues. I'd happily recommend it.

"Another fabulous stay"

arthurr428, Mansfield, United Kingdom 01/10/2021

The Valley hotel is in a very good position to walk to the bridge, to all shops and pubs, not far in the car to the museums. What makes this hotel is the fabulous staff they cannot do enough for you. We will see you all soon

"Overpriced but stunning views and food"

Nospoj, Milton Keynes, United Kingdom 26/09/2021

We paid for an executive room . Very noisy as it was above the bar. Bathroom had no ventilation unless you opened the window. They couldn't offer us a table in the restaurant either night so on Saturday we opted for room service . Great food but they charged us for having room service . They also charged for a bottle of water even though it said water would be provided in the rooms On the positive food was very good and the location is just stunning. Another hotel where they are struggling perhaps with lack of staff and simply taking too many bookings without having the ability to offer the service .

"Most unpleasant hotel I've ever stayed at"

libbsy, Cardiff, United Kingdom 17/09/2021

Staff lovely & helpful. Hotel decor very tired. Offered a room with no windows. Asked for alternative, this was helpfully arranged with upgrade. Upgraded room smelled strongly of cigarette smoke; wash basin was cracked, electric shower hopeless, carpet damaged by spare bed, tv kept losing its tuned stations, strong smell of effluent outside bedroom window at various times of the day. The room had the feeling of having been used as a staff bedroom. Went home feeling tired and dirty.

"Braunston Walkers Do Shropshire"

RayScrivens, Braunston, United Kingdom 09/09/2021

What a fantastic location. Nineteen of us stayed in the hotel Monday through to Wednesday on a walking break. The staff were extremely helpful as they had been when we booked. The position of the hotel is super with a lovely garden terrace standing above a gentle slope down to the River Severn. Great Walking area and we had super weather. Delicious breakfasts. And I particularly enjoyed the sausages. Everything freshly prepared and served with a smile. The evening meal was also fantastic, great choice and again all served with a smile. It makes so much difference. Rooms were very comfortable

"General Decor needs brightening up including room 31"

rogation, Bolton Percy, United Kingdom 04/09/2021

Stayed 3 nights. General decor needs to be brighter and the room we were in. The staff are excellent and very polite. Good breakfast and plenty of choice. Had dinner one evening which was good but a bit expensive. Heard other guests saying some rooms had loose towel rails and toilet seat. Not enough water pressure in showers. Room very expensive for the facilities provided. Had a coach party staying and they were given evening meal priority and we as guests could not get a table unless there was a cancellation. Hotel well situated for visiting Ironbridge and surrounding area.

"Nice hotel let down by bad room"

malcolmpsmith, Cheam, United Kingdom 26/08/2021

Tiny, dark room. The wardrobe is half behind the desk so you can only use one door making access difficult. The walls and ceiling are paper thin so you can hear everything - snoring, going to the toilet,.... Set in a lovely area, the room looks straight onto a brick wall. The hotel is set behind a lovely park leading down to the Severn and near several restaurants. Breakfast is good - buffet style but served to you and the staff are friendly and efficient. Good covid measures.

"Birthday trip to Ironbridge"

Jilly E, Wells, United Kingdom 23/08/2021

I took my adult son to Ironbridge for three days for his birthday. The hotel is in an ideal location to access Ironbridge and in walking distance of the town. Lots of pubs and places to eat there. We stayed 2 nights and ate at Restaurant Severn on the first and the Water Rat on the second. Both excellent in terms of food quality and choice. The hotel however had a wedding every day of our stay which was fine although the first day they did take over the bar, so it wasn't welcoming to try and get a drink. Every eve the hotel was quiet though, so partying stopped at a reasonable hour and the beds were very comfortable. Rooms are somewhat dated in their decor as is the bathroom and both could do with modernising. TV in the room was in an awkward place round the corner so you couldn't see it if you were sitting on the bed! It needs to be moved. Staff were all incredibly helpful and welcoming which was great. Breakfast options were good and it was a buffet, but served by staff due to Covid restrictions. This was fine. For the price we paid overall the trip was very good and the location was perfect.

"Excellent location, friendly staff."

Marsay-Bettney, Doncaster 22/08/2021

Lovely location, backing on to a park and the river. Staff were very friendly and helpful. Food was good, both in the restaurant and at breakfast. Large car park with plenty of space, large outdoor area at the back of the hotel, used for two weddings when we were there as it is so picturesque.

"Uncomfortable bed"

Y4309JIchristinew, Manchester, United Kingdom 21/08/2021

Rooms are small, uncomfortable, and dated. Arrived first night, and told there was no space in the restaurant for a meal. Reception said there were many other places to eat locally. Phoned every single place- they all stopped serving at 3pm as it was a Sunday. Drinks expensive. Ate a couple of nights in the hotel but the menu was limited and didn't change the whole week we were there. The beds were very hard and uncomfortable. The shower was electric, over the bath and a trickle of water, barely enough to wet your hair.


peterharvey492017, Shrewsbury, United Kingdom 21/08/2021

A cream tea here lovely experience good food at the staff were excellent . A special occasion was enjoyed by all . Sat in the grounds later for a drink beautiful surroundings . The centre of Ironbridge is easily reached .a lovely walk by the river , Enjoy your visit .

"Ironbridge short break"

User 15/08/2021

We stayed at the BW in Ironbridge for a short break to explore the history of the area. The hotel is in an excellent position and is in a very interesting and historical building. The gardens are lovely and run down to the river in a tranquil setting. Rooms facing the main road are a bit noisy from early in the morning and deliveries to the hotel are also disturbing but can't really be helped because of the layout of the site. It's better to have a room facing the garden at the back. The food was average but good portion sizes. The beds urgently need upgrading to hotel standard. The staff couldn't have been nicer and deserve credit for making this hotel feel very welcoming and homely. We would stay again but try and ask for a quieter room next time.

"Wedding Trip"

Ann M, Liverpool, United Kingdom 15/08/2021

Attending a wedding in Shrewsbury at the Wroxeter hotel. Found the Best Western Valley Hotel. Only 15 mins from the wedding. Great hotel. Very friendly and clean. Room was comfortable with tv tea making facilities and a bath and shower. Wi fi also fee. Food was amazing. Booked for an evening meal and breakfasts for both mornings. Staff are lovely and very friendly. Grounds are amazing.

"Not good for noise or decor "

598leannee, Blairgowrie, United Kingdom 14/08/2021

Hotel situated in lovely grounds in a good position to visit Ironbridge. Check in was good we had booked into an executive room upon entering the room we were greeted by a big stain on the carpet which had recently been treat as carpet was still damp but had not removed the stain . Decor was very outdated with 4 poster bed fashionable in the 90's not quite 2021. Our room unfortunately was situated above the bar which was noisey especially with staff moving furniture around at 1am. This was then proceeded at 6am with noise from the above room being used by the wedding party to get ready in complete with slamming doors and children running around corridors there on in. Breakfast was ok and very organised . All staff really pleasant shame the decor does not match.

"Serious lack of investment."

User 12/08/2021

This hotel desperately needs a full refurbishment. We paid extra for an "executive" room, but what we got was smelly, with a dirty carpet, uncomfortable bed, dangerous steps to the bathroom and shabby of decor an fittings. Definitely NOT executive. The best part of the room was the towels! The staff were good and the location lovely, but the lack of investment obviously over a long period really let's the place down. It has the potential to be so much better. This has put me off staying in any Best Western hotel. I've travelled extensively and sadly this was one of the worst I've ever stayed in.

"Excellent Staff"

villagirlWalsall, walsall 06/08/2021

We hadn't stayed here for over 15 years, but, the grounds are still as impressive and the bar area looks to have been, recently, tastefully refurbished. We booked bed and breakfast with an evening a la carte meal in the restaurant. Our evening meal was delicious and coming from me that is praise indeed as I am an incredibly fussy eater!!!! We both opted for 3 courses with Steak as our main course. The steaks were cooked, to our individual requirements, perfectly. I thought the pricing for the evening meal was very reasonable and there was a considerable choice of wines. Thank you to all the staff for their understanding of my mobility requirements and my husbands hearing diversity. When I rang to book, the guy, on reception ensured that we had a room that was accessible via the lift. The staff serving on the evening ensured that they pulled down their masks when addressing my husband so he could lip read what they were saying. To most people these things wouldn't be important, but, to us they make such a huge difference. Thank you so much to Sharron and the blond haired waitress (whose name I can't recall, but, she is a student : Mum and Dad got married at the hotel) their service was outstanding. I can guarantee that we won't leave it another 15 years before we return.

"Unexpected stay"

User 05/08/2021

Our house burnt down and the team booked us in without notice and made sure we were safe, warm and fed. Nothing was too much trouble. We ended up staying for two weeks and the hotel made a sad and devastating experience bearable. The team at the Valley were incredible.

"Excellent service in trying times."

User 30/07/2021

We stayed just one night whilst touring the area. We were made to feel most welcome and valued and ll staff were genuinely eager and happy to help. Considering the current situation they made things almost normal whilst observing all the regulations and precautions. We certainly felt safe all the time. The dinner munge was quite limited ad did not cater for my wife who is vegan. When we explained this to the waiter he spoke to the chef who prepared a 3 course vegan meal. The vegan meal looked wonderful and my wife remarked that it was one of the best vegan meals she had eaten in a restaurant, my meal was excellent as well. All in all our stay at the Valley hotel was most enjoyable and memorable, we will certainly return.

"Feels run down and worn"

User 27/07/2021

The grounds of the hotel are lovely and inviting and the bar area was relaxed and welcoming. The staff were also very friendly and helpful. Unfortunately, the room was poor. - the mattress was rock hard. I requested a spare sheet from housekeeping and slept on top of the duvet to make it softer. I travel a lot for work and am not fussy about mattresses normally, but this felt old and uncomfortable. - bulbs not working in one bedside lamp. The other flickered intermittently. No one was available to change the bulbs and they were not able to provide me with a bulb to change it myself due to health & safety (which is a pain, but not the fault of the team on duty). - no air con or fan. I was able to open the window but this opened on to a flat roof which could be accessed from other bedrooms (as the windows don't have restrictors) which was a safety concern for me as I was staying alone. There was also a generator fan immediately to the right of the window, which was incredibly loud when the window was open. The room was small (which isn't an issue) but was so warm that I barely slept. - tap in the bathroom was completely rotated inwards so floor flooded when you tried to turn on the cold tap (tried to show in the pictures) The room was clean with a fresh supply of teas/coffees etc but this was not a comfortable night, which was a real shame as I had genuinely been looking forward to staying here. The issues are all things that could be easily responded to (mattress update, fan in the room etc.) And, as I said, this does not distract from the warm welcome of the staff and the beautiful setting.

"Nice location"

stumpy1954, Grays Thurrock, United Kingdom 26/07/2021

Great location, only a 5-10 minute walk to iron ridge,unfortunately found bed uncomfortable , being an OAP, also room was on 3rd floor and there is no lift Staff and food were excellent , ambiance was good, only downfall with bar was they did not do cocktails

"Gem of a hotel"

User 25/07/2021

Excellent food and service is order of the day here the staff go above and beyond to ensure you have an enjoyable stay. The menu is currently not the “normal” Valley Hotel offering due to the pandemic but I would highly recommend this hotel. You will not be disappointed.

"Good location"

Nic-Billy-and-Char, London, England 25/07/2021

Quite an impressive building that would have got 5 stars had it had a lift. Very friendly staff. Good location, plenty of parking, nice garden to sit in. Only alarming thing was no curtain or blind at our bathroom window that wasn't frosted so don't use the toilet or shower with the light on if it's dark outside as you could be seen. (Room 18).


JefandSue, Leeds, United Kingdom 23/07/2021

A return to both Ironbridge & Valley View Hotel was necessary after our previous visit, this time we brought along some friends who thoroughly enjoyed their visit. During our visit the Covid restrictions were well managed and our staycation was excellent well done to all the staff.


MoxiMoo, Liverpool, United Kingdom 21/07/2021

Hotel is in a lovely situation and has an interesting and unusual lay-out, but the room was on the small side and, although the window opened (it was a very hot weekend when we stayed) it had no lock - since we were on the ground floor this was worrying and we pulled the vanity mirror in front of it for security during the night. The shower drain was blocked and could not be properly repaired as no handyman is on call at the weekend! Instead the cleaning staff put lots of bleach down it - that did help, but the water still backed up into the shower tray when the shower was used. We were told that we could shower in another room if we wished (the option of a full move to another room was not given), but who wants to carry their wash stuff and clean /dirty clothes around the hotel when they've paid for an en suite? Staff did try to help as best they could though. Quality of breakfast also disappointing.

"Compliments to the chef"

User 20/07/2021

We stayed here for three nights and really enjoyed it. First of all the room was in my opinion leaning towards budget with no toiletries and We could hear our neighbouring rooms every movement, nobody was being antisocial but the constant sound of walking around, toilet flushing, turning taps on etc was slightly overwhelming. On the positive side this hotel is being held up by the high standards of the staff, from the receptionist , to the waiting on staff and the housekeeping they made our stay exceptional, our dining experience went far beyond our expectations. Thank you.

"Excellent service and lovely surroundings"

User 17/07/2021

Hotel was lovely staff went above and beyond during our stay, slightly noisier during stay but expected as more and more people are holidaying in the uk at the moment, hotel room was lovely requested a window view and got a an excellent view of the garden area

"Badly let down, unhappy experience."

User 28/06/2021

Stayed years ago, changed room because of noisy extractor fan outside room.On booking form this time under Special requests put 'Room nowhere near Extractor fan etc' The current booking to my dismay had TWO fans in close proximity.No chance of moving room because hotel was full.Friday fans off at 9.30pm then another machine on for 30 mins.Saturday fans on at 7 am,off 10pm,another machine went on until 11pm, no chance of getting off to sleep after that. Room view,rubbish yard with wheelie bins, metal sheds etc.

"Excellent hotel, food, service and staff!"

User 21/06/2021

Only stayed for one night but will definitely be going back and staying for longer! The whole experience there was amazing including the hotel itself, the staff, the service and the surrounding area. All the staff were polite and very helpful and the room was very clean. Also really enjoyed a full english breakfast and dinner. Overall, it is definitely a hotel that is worth recommending.

"Great hotel, great location"

A5950KBmichelles, Wrotham, United Kingdom 19/06/2021

The hotel is situated in a great location close to Ironbridge and overlooking the park. We had been upgraded to an executive 4 poster room which was on the top floor. The room was spacious and overlooked the gardens at the rear. There was plenty of choice for breakfast. All the staff we met were friendly and helpful. Nothing was too much trouble. We would not hesitate to stay here again.

"Great location, friendly staff"

rtcfix, Cranleigh, United Kingdom 14/06/2021

A comfortable hotel, rooms a bit tired but acceptable. It is located right by the river and an easy walk to the Iron Bridge. The breakfasts were great and he staff were friendly and helpful. it is very well placed for exploring Shrewsbury and Ludlow.

"Excellent Hotel"

Ken S, Rugby, United Kingdom 14/06/2021

We stayed three nights at the Valley Hotel and thoroughly enjoyed our stay. Our room was a reasonable size, light and airy, and very clean. The breakfasts were great with plenty of choice. However, the thing that made our stay was the staff. Everyone was polite, knowledgeable and efficient – nothing was too much trouble. In particular, Meagan was terrific, looking after us both in the restaurant and in the bar. The hotel is ideally situated to visit the various attractions in Ironbridge and the surrounding area. We would definitely stay again.

"Good location to visit Ironbridge and surrounding area."

UKTravelover, Reading, United Kingdom 13/06/2021

Pleasant hotel with a lovely garden and convenient parking. Close to the centre and the attractions. Staff were very friendly and helpful. The full English breakfast was good and the dining staff were great. The bedroom was ok but a little crowded with too much furniture. We had a room closer to the road and the early morning delivery trucks woke us up so if you are a light sleeper I would suggest asking for a room near to the garden. The bed was very firm and although reception kindly arranged for a mattress topper, it was still too hard for me. Hence the average score on sleep quality.

"Nice place to stay & economical"

Speigal, Birmingham, United Kingdom 13/06/2021

Perfect location on the banks of the Severn with adjacent riverside walk into town. Bar in evening great for a drink. Cyclist friendly hotel. Good breakfast and a number of restaurants nearby if hotel full. Room a bit small, just one thin pillow each and double bed small. Ensure basic but ok. For price very acceptable. Not luxurious but other rooms may be better.

"Tired, dated but staff very friendly."

User 12/06/2021

Just passing through we stayed 1 night, paid above the advertised price shown in Booking etc. Although everyone was friendly and nice the hotel is still in the ‘80s. Old fashioned, common area carpets are worn and dirty, extensive use of mastic around baths etc. Dull brown wooden furniture dark brown curtains. You get the idea. although the food was quite good, the dining room was dull and uninteresting with plain bare wooden tables, no cutlery set, and rather dingy lighting, lacking any kind of welcoming atmosphere. It wouldn't take much effort to improve things. I do hope they don't think that Covid is an acceptable reason. Breakfast nicely cooked but no attempts made to make it anything other than ordinary, I had to ask for more tea (we just managed a cup each out of the small pot and no additional water supplied). Cooked or continental, no chance of a bit of fruit to start. All in all! It's a mediocre and rather lacklustre place much in need of bringing into the 2000's and those carpets need a jolly good clean.

"Such lovely people!"

User 08/06/2021

I think what impressed me most about this hotel was the warmth and efficiency of the staff. Covid rules were attended to at all times and care was taken to ensure that the communal areas are well ventiilated. Our breakfast was generous and well cooked. Dinner was amazing! I was so thrilled to see such an extensive range of gluten free options. The menu was innovative and the flavours blended beautifully. I had the goat's cheese mousse to start (like eating a fluffy cloud!), followed by lamb, slow-cooked to perfection. There were a couple of gluten-free dessert options and in addition, the waitress offered to have them make up an Eton mess for me! Having got used to always compromising over meal choices when eating gluten-free, I could have wept with joy at being so pampered! the hotel is so conveniently located and I love the way the grounds blend seamlessly into the very pleasant public riverside park. there's a free charging point for electric cars too. I'm afraid I do have to add a note of criticism. We stayed in room 37, which was small, dark and depressing with lots of noise from people moving about above us. I would love to return to this hotel but would certainly ask for a better room. I am writing this whilst staying in another hotel on a later leg of our trip. this hotel is triple the price and we have a lovely room, but how i miss the friendly, personal service and the wonderful food at the Valley Hotel! Such a lovely place!

"Visiting Ironbridge"

jayanatha, London, United Kingdom 07/06/2021

The first room I was given was very small and dark so I had to ask to change. Much bigger brighter room. No view, but a big improvement. Dinner started in a similar way. I ordered Sea bass with lots of veg. I was given a very large piece of potato with a tiny piece of fish and less than a handful of broccoli. Didn't see any of the asparagus or any other veg. Had to send it back. I was then give an en excellent dinner. Then walking in the beautiful grounds I felt very happy to be here.

"Very professionally run hotel"

User 07/06/2021

Our stay at the valley hotel Ironbridge was once again perfect, the team were as usual so friendly, the food is wonderful. Clean and tidy and beautifully run It's our favourite hotel. I shall look forward to staying again in august

"Exceeded expectations. Lovely hotel in a lovely location."

mintzd, Cambridge, United Kingdom 03/06/2021

This hotel was excellent value for money. It's in a gorgeous spot overlooking the town's beautiful park with the wooded hills behind. The lovely terrace is sunny and well kept and staff are happy to serve drinks and meals outside. The hotel itself could do with an update to the decor but it was spotlessly clean and the staff couldn't have been more friendly, welcoming or helpful. All the facilities worked well and the bed was extremely comfortable. The shower was fantastic, with powerful pressure. We stayed for two nights and ate in the restaurant on both because the food was exceptional, way above the standard we were expecting. The menu was small and well thought out, with fresh ingredients cooked perfectly. So impressed. The reception and waiting staff were very professional and the cleanliness was constantly being worked on by a couple of incredibly industrious cleaners. Very reassuring in Covid times. All in all, couldn't have asked for more for the very reasonable price we paid - a perfect spot from which to explore the beautiful Shropshire surroundings.

"Good nights stay"

Scenic810969, North West Uk 03/06/2021

Good service. Friendly and efficient staff. Enjoyed a bottle of wine in the sunshine on terrace overlooking park. Good food well prepared and presented. Would recommend to others wanting a good night out.

"Excellent highly recommend a visit"

pumkin2014, Nottinghamshire, United Kingdom 01/06/2021

Our trip booked through secret escapes had to be re-scheduled 4 times due to Covid-19. The hotel were absolutely brilliant how they dealt with this., they kept in touch by email / telephone. The hotel is a 5 min stroll from the centre of Ironbridge with plenty of free parking. We checked in on line which was very easy, all the staff were very pleasant and welcoming. Our room was very clean and comfortable. Our 3 course evening meal was included in our deal, this was excellent, compliments to the chef, every course was beautifully presented and cooked to perfection and very enjoyable. All the staff were very friendly and helpful. The breakfast was again cooked and presented very well, most enjoyable and set you up for the day. Check out was very easy. We would certainly recommend a visit to this hotel and we will return

"A Great Weekend Stays"

philRainhill, Rainhill, United Kingdom 31/05/2021

Just returned from a two night stay at the hotel. We had the adapted room No 38, it is on the first floor however there is a two person lift to the floor. The hotel grounds are beautiful with banks on to the river Severn. The staff are all friendly and helpful. The hotel is kept very clean with numerous hand sanitiser points around the building. Our room was good, we did have a problem with walk in shower, however the staff did have a solution. The breakfast as is the norm is now served to your table. Than you, we hope to return.

"Great hotel in a lovely location"

User 30/05/2021

We had a back room which was up a couple of flights of stairs and fairly small. However we had everything we required and the room was very clean and well decorated. The food and service was excellent and the hotel in general very COVID safe. The hotel is in a great location for exploring Ironbridge and surrounding area. We will definitely be returning.

"Lovely comfortable hotel with great staff"

victor061, Durham, United Kingdom 28/05/2021

Stayed here 3 nights with friends, Covid secure but felt very homely. Public areas and rooms to a good standard with helpful friendly staff. Breakfast and evening meals nicely presented and of a good quality. Would definitely stay when next in area with a added bonus of ample free parking.

"Comfortable hotel with excellent food"

Simon T, Bury St. Edmunds, United Kingdom 19/12/2020

A tidy hotel in a very pleasant spot just a 10 minute riverside walk into Ironbridge. Room was clean and comfortable. The 3 course evening meal was excellent and the menu had good choices. We had noisy guests in the room above but within 10 mins we had been moved to a different room.

"Such a lovely place"

flipertygibert, Market Drayton, United Kingdom 19/12/2020

Lovely hotel, full of character and in a beautiful location. The staff are friendly and helpful and go out of their way to make you feel welcome. Brilliant customer service. The food is stunning. Tasty and fresh.

"3 night stay 11th 14th December 2020"

lisarust99, brixworth, northants 16/12/2020

Really enjoyed our stay here, a lovely spot with picturesque scenery. There were plenty of parking spaces when we arrived. Reception staff were very friendly and helpful at all times. Room was very comfortable and clean, and food was excellent. The hotel had clearly been recently decorated and was tastefully done. We would definitely stay here again, as it in such a great spot for exploring the area and visiting places of interest. Lisa Rust

"Great staff and great food"

SpeedyMerseyside, Merseyside 13/12/2020

We had a one night DB&B break at the Valley hotel for a visit to Bliss Hill Victorian village. The hotel is a short walk to the famous Ironbridge and an easy drive to all the local museums. Our standard double was spotlessly clean with good facilities if a little bland in decoration. Staff were friendly and attentive, and the hotel has a fabulous restaurant with some of the best food we've experienced in a hotel anywhere.

"Another great visit at a superb hotel"

639dm, Matlock, United Kingdom 04/11/2020

We had to cancel a visit to WALES as a result of their lockdown, and chose the Valley hotel as a replacement because of our previous enjoyment staying there. We were not disappointed. It's a lovely hotel in an historic setting. The staff are superb in all departments, the restaurant is excellent for breakfast and dinner, rooms are comfortable, bar is an amenable. Great all round really.

Joanne Boddison, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We were delighted to have welcomed you back and that you enjoyed all aspects of your return stay with us in here in Ironbridge. It would be great to see you with us again in the future so please do not hesitate to get in touch when we can be of any assistance... With regards

"Just fantastic"

Olicanan, Oxford, United Kingdom 03/11/2020

I can't say enough good things about this hotel, it is fantastic quality and value. Comfortable beds, well appointed rooms, tremendous food, well kept ales - the list just goes on. Even my usual niggles with many hotels don't apply here - hot water all day, not just before 6.30 am, and the wifi capacity is more than adequate, and, yes, the hotel was pretty full. Every member of staff we spoke to was friendly and helpful. Lovely location. Book a room and go, immediately!!

Joanne Boddison, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are delighted you had an enjoyable stay with us! Thank you for your very kind compliments and recommendation... We hope you are back to us again soon! With regards

"Weekend Away"

jonathandumont, Wickford, United Kingdom 01/11/2020

Just got back from a weekend away at Best Western Valley Hotel. It was incredible value and the two things that stood out were the quality of the staff service and food. The food was of an incredible high standard and presented well. The staff were always extremely polite and attentive and looked after us well. I would not hesitate in returning fully intend to make this an annual trip!

Joanne Boddison, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, It is great to learn of your intent to return following a recent weekend with us! Thank you for the kind compliments; we are delighted you enjoyed the Hotel, service and food. Please do contact us when we can be of assistance with your next visit! With regards

"Lovely comfortable hotel in a good location"

User 29/10/2020

I spent three nights in this comfortable hotel - the staff were professional and friendly, and the service was excellent. The hotel is in a lovely position backing onto the park and the river - lovely for morning strolls. I would definitely be happy to stay here again.

Joanne Boddison, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Thank you for your sharing feedback on your recent stay with us. We are delighted to hear you enjoyed all aspects, specifically the service and our stunning location. We very much hope to welcome you back soon to enjoy some more! With regards

"Well looked after"

Stephen T, Chesham, United Kingdom 27/10/2020

Had a great short break at the Valley Hotel. Staff were attentive and professional and the food was great including a very nice cooked breakfast. It's an old country house so rooms are not ultra modern and maybe not as big as a modern hotel but were clean and comfortable. Great location too close to the banks of the Severn and just a short walk down to the iconic iron bridge. Will definitely use again when next in the area.

Joanne Boddison, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Very pleased to learn of your enjoyed stay with us. Thank you for your kind words for the staff and food which are greatly appreciated. We are delighted you intend to return and are looking forward to welcoming you back. With regards

"A thoroughly enjoyable stay - would stay there again"

Ian C, London, United Kingdom 26/10/2020

A great location in the heart of the World Heritage site, with all the attractions in Ironbridge and Coalbrookdale a short distance away, yet in a secluded location. We went for a deal that included bed, breakfast and dinner, which was excellent value for money. The car park is immediately adjacent to the entrance, and the hotel has implemented covid-safety precautions throughout. There was a welcoming smile on arrival and the warmth of everyone we met continued right throughout our stay. We had pre-booked dinner and also had to pre-book the time for breakfast, as is normal in these strange times. The room was fine, though perhaps the decor in the hotel s a little tired in places. Dinner was splendid, with an excellent menu and wine list, well-cooked and enjoyable, as was the breakfast with a stellar Full English breakfast - we didn't need lunch later in the day. I hope to stay for longer in the area once things return to normal and all the museums open up and would happily stay here again.

"Probably the best BW we have stayed at!"

JefandSue, Leeds, United Kingdom 25/10/2020

What a lovely hotel in excellent location just outside Ironbridge, the accommodation, food & friendly staff make this a great choice. In addition makes a good location to explore the vast number of things to do around this area. Obviously the main attraction is Ironbridge museums but other things to explore such as walking areas such Wenlock Edge & The Longmynd. Overall we enjoyed our 3 night stay and will return SOON!!

"Great place "

L8892XWphilh, Chester, United Kingdom 12/10/2020

Lovely hotel for Ironbridge, not far from the center. Some lovely walks around the hotel. Very nice room we had a lovely night's sleep. We had the evening meal which was very nice and good value. Ironbridge is very hilly. Will visit again.

Joanne Boddison, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest We re very pleased you enjoyed an overnight stay with us... we have fantastic walking opportunities in the area and glad you managed to explore this fabulous local area. Its looking very lovely and autumnal at the moment! Great to hear you ll be back! we look forward to welcoming you.. With regards

"Two night stay away from hustle and bustle"

597hellib, Nantwich, United Kingdom 09/10/2020

Just back from a relaxing 2 night stay at the BW Valley Hotel. Lovely setting, attentive staff and delicious evening meal at Chez Maw on the first night. Well situated - an easy 15 min walk into Ironbridge and close to all museums by car.

Joanne Boddison, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Very pleased to learn of your enjoyment of all aspects of a recent stay with us; thank you for sharing the feedback. We have got a wonderful location, especially for enjoying the outdoors, even as the weather gets a littler cooler.. We very much hope you will be back to see us again in the future.. With regards

"Afternoon Tea"

iantheportonian, Bielefeld, Germany 04/10/2020

Had some international visitors staying fir a few days and planned a visit to Ironbridge. Decided to book afternoon tea on the Groupon App. Was a horrible miserable wet day, we arrived at the hotel soaking having wondered to see the Bridge and earlier than planned. Not a great reception as one member of staff stood chatting to two other customers as we waited for at least 15 mins. Then seated us at a table in the entrance hallway - every time the entrance opened the draught was awful. Said we had a booking for 1530, but wanted to be in the dining room or somewhere warmer. At 1530 we moved to the dining room, by 1630 we still hadn't had the Bubbly- though we had finished our afternoon tea. I was pretty embarrassed. I asked 3 times - before it was served and the pace was empty by then. First impressions were very poor. Given the circumstances the place lacked any kind of welcome or ambience. Were asked if we would like tea or coffee- no choice given still I perused the point. No linen No table clothes No China The place felt naked. The dining room staff were very friendly and chatty as I tried to get an upgrade on the sparkling wine having waited so long for it, but to no avail. Oh, they had t received the voucher! How humiliating. It was asked fir at the time of booking and I had it on my telephone, but this didn't suffice- we sat in a room with 12 others and this was explained to me in front of them all, and my guests! Surprisingly the sandwiches, scones and home baked cakes were delicious. I worked in the Hospitality Industry for more than a decade. My heart goes out to them with the constraints and restrictions that are currently enforced and their survival, long term- however that does not allow for this kind of level of service, verging on unprofessional.

Joanne Boddison, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are sorry to learn of your disappointments during a recent afternoon tea visit with us. We take all feedback very seriously, so please be assured your comments will have our full attention and investigation. It is our genuine intention that all of our guests leave having had a positive experience, so our apologies that this was not the case for yourselves on this occasion. I very much appreciate your feedback in regards to the unlaid tables. We are in very unusual times; our Hotel has been awarded Covid Safe status following scrupulous assessment and our Risk Assessment follows the government guidance of having nothing on the table until the guests are seated. I understand this does impact on the presentation of the dining areas, and our apologies for the impact this had upon your experience. When guests book with any kind of voucher, we do need to have the copy, and we request this to be handed to us, at the time of reservation. It is extremely unusual for us to receive comments of an unprofessional nature and once again your concerns with the service will be investigated. I am pleased you enjoyed the food and homemade cakes. If we can be of any assistance in the future, please do not hesitate to contact us. With regards

"Perfect birthday weekend away"

thesunsetstrip, Warwickshire, United Kingdom 02/10/2020

This is the 4th or 5th time we have stayed at this hotel and, despite the current COVID-19 restrictions, the hotel and it's staff still deliver in every way they can. The hotel is charming, the setting is beautiful and the amazing weather made it all the more special. Special thanks to Lee, who we saw more than his twin brother Roy on this visit - one day we may be able to tell you apart without looking at your name badge! You are both a real credit to the hotel, as are the rest of the staff......always friendly, polite and nothing is too much trouble. Once again, the breakfast and evening meals were sublime and are the cherry on the cake when you stay at this hotel. Would highly recommend this hotel to anyone wanting to get away from the madding crowd, enjoy peace & tranquillity, beautiful views, excellent service and excellent food - well done to all the staff and, in the words of Arnie "we'll be back". PS: we loved room 18 Kindest Regards, Maria & Steve Haynes

Joanne Boddison, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are delighted to have welcomed you back and hear, that once again you enjoyed the stay. Thank you for the kind compliments for the team and for the recommendation, its greatly appreciated. We look forward to welcoming you back for the 6th stay! very soon. With regards

"Lovely and relaxing wedding anniversary afternoon"

samantha_pink_lady, Shropshire 29/09/2020

Returned to this beautiful venue to celebrate our second wedding anniversary. Chris Copson made our afternoon very special as he did when we got married there two years ago. Flowers, anniversary card and table sprinkles, extremely thoughtful and such a lovely touch. Felt very safe and saw all safety measures were in place. Absolutely beautiful.

Joanne Boddison, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are delighted you celebrated your anniversary with us, and had another special visit. Thank you for sharing your feedback and for your team compliments. We look forward to seeing you next anniversary, if not before! With regards

"well positioned for all attractions in Ironbridge"

peterfisher2, Norwich, United Kingdom 23/09/2020

Had a 2 night stay with bed and breakfast on a coach tour.The check in was quick and easy. The room was a bit on the small size and with no views but perfectly adequate for our needs. The meals were some of the best we have had with a good choice and gluten free alternatives all served by very friendly staff. All tables were set out with social distancing and we sat at the same tables each time. plenty of hand sanitizing stations dotted around.

"Very relaxing stay"

SueLyn, Horndean, United Kingdom 21/09/2020

Hubby & I have just got home after a long weekend at this hotel. Check in was easy as we'd already checked in a few days beforehand. Our room was fine. Not very big, quite dark & overlooked the staff car park but it served its purpose & was quiet. The bed was firm to put it mildly & I missed my mattress topper. Plenty of hanging space and drawers & a hospitality tray. As there was no housekeeping due to Covid you could request top ups of tea bags, milk etc by phone or at reception. The bathroom had a rain shower (not my favourite as I prefer a shower on a rising rail that can be detached but that's a personal thing) over the bath & there was a dispenser for body wash on the wall. Also 2 little cars of soap We had pre-paid for full English breakfast so you could have cereal, fruit and yoghurt as well as the cooked option. I love BW buffet breakfasts & missed that but understood why it has to be done the way it is ie served to you at the table. We ate 1 evening meal in the hotel & it was delicious. The best mushroom soup I have ever tasted. The hotel has beautiful gardens which lead to a public park & the river. The car park seemed to get very full. I don't know if there are sufficient spaces for the number of rooms but twice we got the last space. Not sure where you'd park if the car park was full. But then the hotel is open to non-residents so they'll be parking there too. All in all we had a very relaxing weekend there. We found all of the staff lovely, chatty & friendly & are doing an excellent job during very trying times.

"Covid wedding "

119stephenf, Bridgnorth, United Kingdom 17/09/2020

We had our wedding at this historic and beautiful location. The whole process was made so much easier due to the friendly helpful staff. Throughout Covid restrictions we were encouraged and supported with our plans. This resulted in what can only be described as our perfect day. Our guests were very happy to,especially with the outstanding food. The rooms were clean and well presented. Highly recommend for food,staying and definitely for a special occasion such as a wedding.

Joanne Boddison, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are delighted you had a perfect wedding with us, and despite all the current restrictions. It was a pleasure to host you and your guests for this special occasion and your kind compliments and recommendations are greatly appreciated. We hope to welcome you back on numerous occasions in the future to relive all the wonderful memories of the day. We wish you the very best for your future With regards

"quiet night away during covid mayhem"

tillybird, Ipswich, United Kingdom 12/09/2020

myself and my partner visited recently to get some quiet time during covid...we both work in the hotel and catering/hospitality business. it was bliss to escape to this haven. just a few little things though.....the restaurant food is amazing, it was divine! however the restaurant itself was sadly lacking, a few tables in an loveless room , no atmosphere at all (i'm well aware of covid restrictions but it was a very cafe like experience). check in etc was as to be expected in these times and was excellent ...yes your card will be taken by the receptionist using a peg, but we all want to be safe hey?! the room was lovely, my only niggle would be is that there were no pillow protectors ...maybe it was just our room...but i would've felt a little more comfortable /covid if there had been. The staff are so lovely here and the location is the best...would highly recommend

Joanne Boddison, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Thank you for your feedback following your recent stay with us... It is always a pleasure to welcome fellow hospitality colleagues.. We do have pillow protectors on the pillows, and we will be further investigating your comments; our apologies for this unusual missing part of the bedroom presentation. Thank you for the kind employee compliments and recommendations, which are greatly appreciated. We hope to see you with us again soon. With regards

"Disappointed - No where near as good as last time"

456charlie, Gloucester, United Kingdom 12/09/2020

Firstly, the booking process was smooth, we decided Tuesday morning that we wanted to get away for a couple of nights at a hotel enroute to a stay elsewhere we had already arranged, and so we booked a room for that night without hassle. However, on arrival we were informed that the hotel had emailed us a check-in form, and I was asked if there was a way we could access our emails to complete it. When I explained that the only way we could get to it was to return home, the receptionist offered to print it out for us to complete there and then. Now why we couldn't simply “speak” our details to her to enter onto the system, I have no idea – she was behind a very tall Perspex screen and we were wearing face-coverings as requested. In fairness I was impressed that she used an antibac wipe on the pen before she passed it through to me to use. But I then felt extremely disappointed because the form she printed was totally blank of any of my details (and on our return home I discovered the one they emailed was the same too, and had only sent this and a separate email to e-check in a couple of hours before our arrival when we were already travelling) so what on earth was the point of my booking through Best Western as a returning customer? They had my name, address, phone number and membership number as part of the booking process, and yet this all required to be filled in on the form – hardly good customer service to welcome back repeat customers. It was even worse because I couldn't access things on my phone to immediately let them know my membership number, but once in the room when I was properly able to connect to wifi, I located it and on our way out we stopped at reception to give it to the lady, and she said not to worry she had it already because it had pulled through on my booking – so this really does beg the question why I had to fill in a form when they had the info already? Other brands manage to “pull through” my data from a central booking point and I am only asked to sign, for example Holiday Inn, Premier Inn and Ibis – brands we use regularly. This check-in experience really disappointed me and I started to regret being loyal to a hotel we had stayed at previously. Then we got to the room. It was no where near as good as last time. It was tiny, and even the wardrobe only had one door because of where the “desk” had been installed, it came across what would have been the second door, so you had to “lean in” to get to the second rail in the wardrobe. I was amazed to see a folded suitcase stand in the wardrobe and was thankful we didn't need it because if we had put it up on the only part of the floor big enough to take it, we would have been unable to get into the bathroom. However, we did book last minute and the room was clean. However, I do not understand the hotels thought processes. We were clearly told that due to Covid, they would not be coming in to our room during our stay. No problem there, we understand the reasons for this. However, why on earth was the room not properly prepared to receive guests? We clearly booked for 2 people for 2 nights, but we only had one bath-towel, and the tea and coffee things were what they would normally leave in the room for a single stay and a single guest, further shown by only a single sachet of hot chocolate being left on the tray. Surely if you know a guest is staying more than one night, and that there will be more than 1 person in the room, then housekeeping should leave more than 1 towel and plenty of tea & coffee things to cover the whole stay? Yes we can ask for extras at reception, and we did but clearly there are instructions to only give out 6 small milk-sticks on each time of asking because this is all that different receptionists gave us. If you use the whole of the stick of instant coffee in the mug in the room, you need at least 3 milk sticks to make it drinkable, so only giving us 6 each time meant we could only have one drink each. It is a usual thing with hotels to only allow a small amount of milks yet leave 4-6 teabags and 4-6 coffee sticks. Maybe these rooms are usually used for single travellers, and having two bods in it was not the norm, and this is why they only left 1 towel, and 1 set of tea/coffee/hot chocolate. To be honest, given the size of it and the restriction on using the wardrobe etc, it would be far better to hold this room (37) out as a single room and not a double. The duvet was really really thick so we were too hot, staying at the beginning of September when the weather was mild. What was really funny though was that the duvet was a helluva lot longer than the duvet cover – maybe it had shrunk in the wash – because the duvet itself stuck way out of it. The pillows were flat as pancakes, no support at all, and we certainly needed the spares from the wardrobe to try to get any form of neck support – again cheap pillows in use, and not a patch on Premier Inn who offer a choice of decent sized pillows that give proper support. Sleeping was interesting because the room lacked decent soundproofing – it sounded like the bods upstairs had a dog that ran up and down for a fair amount of the night. Also the toilet was really noisy refilling, and so was the one in the room next door as I was awoken more than once through the night when our neighbours used their loo. Bathroom wise, the corner shower cubicle was tiny, and anyone bigger-boned than us would have really struggled. I also screwed back on the toilet seat which was so loose it hung off to the side – surely housekeeping should have noticed it was loose when they cleaned and should have arranged for maintenance to fix it before guests used the room? Bar and restaurant area – all the staff were keeping safe with masks or visors, and all of those we met over our 2-night stay were cheerful and friendly, they are a real credit to the hotel. We were very impressed with the way in the evenings that when a table was finished with, as staff cleared the crockery etc they put a laminated card on it stating the table hadn't yet been sanitised – what a great idea as this lets other staff and also customers know to wait before occupying it – brilliant! Breakfast – we were aware that due to Covid arrangements, there would be no buffet, but full table service. The cooked breakfast was as we expected and good, however we were disappointed with their “continental” option because this was sweet only, ie cakes, croissants, jam etc. What's happened to the savoury option of sliced cheese and ham? This could easily be offered as part of the table-service choices, and can be a nice change to the full-english but still be savoury. Smoking area – this is still the dark and dingy area to the front of the main entrance, not good if you are a little claustrophobic, and appears to be wholly inaccessible to anyone with reduced mobility as you need to use steps to get to it, plus it is at what is potentially the furthest possible point from the bar area. While I understand not allowing smokers on the tables around the garden entrance to the bar area, there is enough room to have a smoking area off to one side at the edge of the car park, which many people used anyway and then had no choice but to drop butts on the floor because of a lack of ashtrays or bins around there. Check-out - when we checked in the receptionist did tell us that they would email the invoice to us at the end of our stay and charge the card we had lodged. When I asked what the value of the charge would be, she told me they had emailed the invoice, but when I explained we would not be home for a week and no access to emails, she did tell me the value and offered to print out the invoice. We wanted to check because it is far easier to get things put right while you are still at the premises, rather than when you have got home and they already have the money. (we did see one person charging drinks to someone elses room so wanted to check this hadnt happened to us too) Come on Best Western - accept that not everyone has access to emails on their phones and give people the option of what they want you to do. Having an "email only" policy is also discriminatory towards the odler population who don't use technology in the same way as youngsters. Our first stay at the Valley Hotel in March 2019 was really good (see my previous review) which is why we opted to return to it when we were passing through the area. However this time we were left disappointed and wishing that we had booked one of the pubs-with-rooms that line the main riverside road of Ironbridge. This time certainly wasn't worth the extra cost that the Valley Hotel charged compared to other local offerings, and I did not feel that being a Best Western member counted for anything.

Joanne Boddison, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are very sorry to learn of your disappointment with aspects of the stay; it our genuine intention that all of our guests leave having had a positive experience, so please be assured your comments have had our full attention and investigation. The safety of our guests is paramount. We have been assessed and awarded as being a Covid -Secure Hotel and this brings with it many changes for guests and staff that we are all very quickly trying to adapt to. My apologies for those aspects of the stay that have changed and impacted upon your enjoyment. I have noted all of your maintenance concerns for investigation with the team along with you comments regarding items in the room. We really do value our loyal and returning customers, and once again our apologies that we did not exceed your expectations. We have the same team as your previous visit, who have the same focus and intent to provide all our guests with a safe, comfortable and enjoyable experience. I do hope you will return again in the future, and should this be the case please contact us directly with your preferences and concerns, and we will do everything possible to provide you with a very enjoyable stay. With regards

"overnight stay in Ironbridge"

The_MooseSwindon, swindon 08/09/2020

We booked this hotel as an overnight stop as we wanted to spend the next day exploring the Ironbridge museums. Check-in was friendly with covid restrictions in place. We were requested to check in on line - something we couldn't do outside the hotel as there was no signal. The hotel is in a great location for exploring the town. We booked a double room, but we were disappointed with the size of it - it was cramped. Mrs Moose was feeling a bit chilly, but the radiator wasn't working. Breakfast was at a specific timeslot - the choice was either continental or full english. The continental was basic, but sufficient for Mrs Moose. I had the full english - it was ok and did the job, but nothing special. All the staff were very pleasant and covid aware.

Joanne Boddison, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are pleased to hear you enjoyed our convenient location here in Ironbridge. Thank you for your feedback of the stay and for the staff compliments. Due to the nature of the building we have many varying sizes and styles of bedrooms. We hope you will consider staying with us again in the future, and should this be the case please contact us directly and discuss your preferences and we will do everything possible to ensure you a comfortable and enjoyable stay. With regards

"Regular visitor."

mike0sb0rne, Stockport, United Kingdom 08/09/2020

We have stayed at the Ironbridge hotel for the last ten years. We paid for our weekend last year in full and have nothing but good times there. When we arrived we were at reception with our booking form where we were informed we had to book in on line. The lady behind reception wouldn't take our booking form and insisted we booked in on line. She informed us that an e-mail had been sent to me informing me that this was now the way the bookings system was operating. She told me that I had to use my phone to book in on line. My phone only makes phone calls and nothing else. She asked me if I had my tablet with me. I took my tablet out of my case and tried to log in to the hotel wi-fi but was unable to because it said it was an unsafe system. She then asked if we could book in using my wife e-mail but again it would not allow this for the same reasons. She then asked could we not try my wife's phone which is more modern than my own. Once again the same reply came up. So after about 25 minutes common sense prevailed and the lady booked us in on her system. Now is this the way to treat repeat paying guests ? The only part we enjoyed over the weekend was my wife had a good steak on Saturday night. We then waited over 30 minutes to try an obtain a drink at the bar before giving up and going elsewhere. We used to know a lot of the staff and always had good service with lots of light hearted banter, but we only recognize one member who appeared to be very busy. We will not be going back anytime soon if at all.

Joanne Boddison, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are very sorry to learn that your recent stay with us did not exceed your expectations on this occasion. It was particularly disappointing that one of our valued regular guests does not feel they have had the usual 'Valley' experience. All of our guest feedback is taken very seriously and I know the team will all be very keen to review your comments. We have been very busy, and along side this the team have been extremely focused on ensuring a Covid Secure environment for all of our visitors. This has resulted in changes across everything we do in the Hotel and have had to adapt very quickly to these new working ways. I am sorry the check in took longer than we had hoped, all of our guests are contacted with the pre check in information and form to complete prior to arrival in order to make the check in at the Hotel as smooth and efficient as possible. I would like to offer assurance that our WIFI system has the highest security, and is safe to use. Its good to know you enjoyed a meal with us, but I have passed your comments regarding the bar service to the team for investigation. It is unfortunate that you did not see so many familiar faces, we are still here, with the genuine intention of providing a warm, welcoming and enjoyable experience. If you would like to contact me directly to discuss your stay I would very much welcome the opportunity to chat with you. We very much hope that you will reconsider returning; I am confident that you will have an experience as previously enjoyed. Once again please contact us directly for any assurance or assistance. Hope to welcome you back soon, With regards

"Charming and unusual hotel"

Peter T, Fareham, United Kingdom 06/09/2020

A very nice hotel with unusual features, in a lovely setting, close to Ironbridge. Short stroll through their garden to The River Severn. Staff very helpful. Perfect breakfast with polite helpful and cheerful staff. Would stay again.

"Great hotel, lovely grounds!!"

jurokono, Manchester, United Kingdom 03/09/2020

Great value for money. Recently refurbished, so the rooms where nice and clean. I must say, the staff are probably the most courteous we have encountered. The food was really good.. will stay again....


Safari538799, Blackpool, United Kingdom 03/09/2020

Poor rooms dated. blood stains on pillow case , rolled up duvet instead of pillow. no room service even to empty bins, bedlinen not ironed all badly creased, small rooms. No biscuit's on tea tray. Had to ask for more milk and toilet roll

Joanne Boddison, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We were very sorry and disappointed to have not met or indeed exceeded your expectations during your recent stay with us. It is our genuine intention that all of our guests leave having had a positive experience and we take all guest feedback very seriously. Your comments will have our full attention and investigation.The safety of our guests and staff is our highest priority. As part of our commitment to operating as a Covid Safe property, we are currently not entering guest bedrooms to service during the stay. This is communicated to all our guests prior to arrival and upon check in. We are topping up bedroom and bathroom supplies whenever required. Our apologies for the impact this had on your experience. This type of feedback is extremely unusual and all of your concerns will be further investigated with the relevant team. If you would like to discuss any aspect of your stay directly please do not hesitate to contact me. With regards

"Breakfast abysmal"

User 01/09/2020

The worst breakfast we have ever had in a hotel. I had cooked breakfast. The poached eggs were under done and as soon as my knife went in, pure white liquid flooded the was all very bland and tasteless. My partner had the continental. All could have been bought from the co-op. Packet cereal- no muesli or granola. Ordinary yogurt, nothing special and the fruit salad was completely bland tasting. No raspberries or strawberries as indicated on the advert. Horrible! What a waste of money.

Joanne Boddison, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are very sorry to learn of your disappointment with our breakfast offering. I do hope you raised your concerns with the team as its our genuine intention to ensure that all our guests have a positive experience in all areas of the stay. It is very unusual to receive negative feedback about breakfast, but please be assured your feedback has had our full attention and investigation. We are offering a slightly more limited service compared to our full buffet breakfast due to providing a full plated table service as part of our commitment to being a Covid Safe Property. We are still offering a number of individually packaged cereal and yoghurts as well fruit salad and fresh fruit. Once again please accept our apologies for not meeting or indeed exceeding your expectations. With regards

"Great Value"

Happysnapper50, Leeds, United Kingdom 31/08/2020

We like Best Westerns as they offer good value for money, and this hotel was no exception, great position with a 10 minute walk into town, room was fine clean and all covid rules followed. The Breakfast was also excellent as was the friendly service. Would highly recommend this hotel if you are staying in Ironbridge, also has a large car park.

Joanne Boddison, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Very pleased to learn you enjoyed a recent stay at our property. We certainly are lucky with such a fabulous location, particularly in these times of enjoying more of the outdoors.. Thank you for the compliment and recommendation and we very much hope you will be back to see us again soon! With regards

"Fantastic location for the Ironbridge,"

hardy_ho, London 28/08/2020

Lovely hotel which had a great restaurant serving a tasty dinner. On arrival we were told our room was on the 2nd floor and no lifts were available . With a heavy suitcase and other bags we were then told we could use a ground floor bedroom, Bed was a double but small for 2 people. The bathroom was perfect and after a walk up Snowdon a few days earlier, it was great having a bath to soak in. We didn't bother with breakfast because of the expense. I'm sure it would have been good. The car park was accessible at all times and the bridge an easy walk away, After we checked out we were told the car could remain for a few hours more. An added bonus,

Joanne Boddison, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are delighted you enjoyed a recent stay at the Hotel, and particularly our very scenic and convienent location. Thank you for sharing the feedback and we very much hope to welcome you back to enjoy some more again soon! With regards

"right in the heart of ironbridge"

User 26/08/2020

Lovely hotel right by the river in Ironbridge . Hotel spotless, one way system in and out.Staff all had masks on. tables cleaned after each use. The staff were so friendly here. From their gardens a few steps down took you to a park and the river running along . few minutes walk into Ironbridge where there were little independent shops, pubs and some nice restaurants. ideal base for walkers. would definatley go back to Ironbridge and the Best Western Hotel

"No need to be apprehensive "

davida732, Crewe, United Kingdom 24/08/2020

Decided to have a night away in these mad times and very pleased to have picked the lovely Valley Hotel in Ironbridge. Excellent Covid precautions in place from entering the hotel put our minds at ease. We had wonderful meal in the restaurant looked after by attentive staff . Breakfast was also great. You have to book specific time slots which was not a problem. Our room was very nice with double and single bed . It was on second floor and there is not a lift so please ask if that would cause problems. Lovely location by the river and would certainly visit again .

"Lovely break"

BruceS186, Nottingham, United Kingdom 23/08/2020

This is a great hotel just outside Ironbridge and is really for good for eploring the area, just a short walk into town to see the bridge and other sites. The rooms are comfortable but a bit on the small side, but there are plenty of places to site around the hotel including reception and bar/lounge area as well as outside. There is a local park by the river at the bottom of the hotel grounds which is also nice. The place was fairly busy when i was there and the staff did and amazing job. This is also home to Chez Maw restaurant which does some great food

"Beautiful location and excellent staff"

Debbie C, Luton, United Kingdom 21/08/2020

We have just returned from a short break at Ironbridge and greatly enjoyed our stay at the Valley Hotel. Due to the rain, we ended up spending much more time at the hotel than anticipated. We sampled breakfast, lunch and dinner, all of which were tasty and well presented. The lamb especially was delicious and just fell apart. The staff were all very helpful and seem to have adapted to the new COVID procedures very naturally. Eating at the restaurant on a Monday, Tuesday and Wednesday also meant we were able to benefit from the Eat Out to Help Out scheme. Our rooms overlooked the well maintained gardens and the park which led to the river. It was a short, 15 minute walk to the Ironbridge itself. Would definitely recommend this hotel!

"Two nights on a cycling holiday to Shropshire"

Mothmith, Derby, United Kingdom 19/08/2020

We were on a cycling holiday and we were able to put our bikes in the function room which was extremely helpful. Location good at western end of Ironbridge Gorge. Check in was marred by the receptionist's insistence on my holding up my credit card at exactly the right angle for her to pick it up with a clothes peg and type the number into her computer ! Why ? Booking agency had fully CC details and the standard method at any other hotel is to put it in a CC machine for authorisation. Very poor initial impression. Tiny double bed in a tiny room (35). Occupants in room above (33) tramped around like elephants and spoke on the phone until 1:30am each night. Didn't report it at the time as hoped it was a one off on first night. On check out I would have mentioned it if we had been asked if we had had any problems but we weren't. Conservatory roof leaked in storms just at entrance to corridor to our room. Had two breakfasts, first excellent, second not so good and one excellent dinner. Bar service good with one good real ale. Dining room completely lacks ambience, no carpets, virtually nothing on walls. It is supposedly called Chez Maw (an eminent Ironbridge tile maker) but there is no reference to him whatsoever in the restaurant, not even a painting.

"Absolutely fantastic stay."

User 17/08/2020

My husband and I stayed for a couple of nights at Best Western Hotel, Ironbridge. We cannot fault it, lovely food and all the staff were professional. We would like to say a special mention to Lee, who works there, he should be a Head manager

"Nice hotel in lovely surroundings"

Sybil321, Huddersfield, United Kingdom 17/08/2020

The hotel is ideally placed for visiting Ironbridge and the surrounding area. It has a lovely location by the river in its own grounds and just a short walk fron the town centre and the Iron Bridge. Staff friendly and helpful, with the hotel taking the appropriaite Covid precautions. The hotel was spotless clean. The only downside being our room (25), which is an internal room with no opening window to the outside so felt a little claustrophobic during the hottest days of the year. It does however benefit from air-conditioning. Breakfast was table served, tradition full english cooked to your liking. We would not hesitate to return.

"A nice find in Ironbridge "

SuzieWong_T, Newark-on-Trent, United Kingdom 14/08/2020

The hotel is located on the edge of town but within easy walking distance to all the attractions. Our room was lovely albeit a tad hot with only a small window. Breakfast is a gut buster and will keep you going all day. Would stay again and recommend.

"Short break in August 2020"

User 12/08/2020

Lovely hotel in fabulous location,looking out onto a park which lead down to Riverside and walks .Room very clean and comfortable. Staff excellent and very helpful. Breakfast excellent,didn't have evening meal but from what we saw, it looked good. Good safety measures in place re covid 19. Would definitely recommend.

"What a good small town hotel should be"

Gulfstream229, London, United Kingdom 09/08/2020

When you are used to staying in chain hotels, I admit some nervousness about staying in a Best Western. On the plus side, you usually get an established staff with long-standing staff that is convenient outside a city centre with more character than chain hotel clinics soulless efficiency. On the negative side, you can get ageing pit stops more like Fawlty Towers! The Valley Hotel is definitely in the first category. Lovely location and garden and the building has lots of character that set it apart from a dull Holiday Inn or Jurys. Staff were conscientious about maintaining hygiene and safety regulations given Covid-19. We arrived a little early but they speeded us through having personally checked that the room was done - no messing about. At all times, staff were the highlight working the bar and dinner service, wearing protection themselves and seeing that rules were kept on distance. It was a model of how to run a hotel during this unique time. The room was what you would expect from a hotel of its era. Not clinical modernity but comfortable with four poster bed in the eaves of the house. A bit warm admittedly on the hottest day of the year but that made the wider visit to Ironbridge more fun. Its location is excellent backing on to the river and just 15 minutes walk to the bridge and 20 minutes walk uphill to the excellent Museum of Iron. See my review of the excellent Chez Maw restaurant. We didn't stop for breakfast as got out and about for a walk in the hills but before checking out made the unusual step to have another drink in the lovely garden. The Valley Hotel shows how good English hotels can meet the challenge of coronavirus through effective planning and brilliant staff. We would have loved to stay another night but it was sold out so make sure you book early. Our following experience really was not so happy but the Valley Hotel is a reminder of how Staycation 2020 can work best! Thank you for the stay!

"Beautiful setting, wonderful service"

User 08/08/2020

The setting in the beautiful Ironbridge Gorge was stunning. The food was to an excellent standard and the accommodation to particular dietary requirements was very considerate.The staff without exception were very helpful and friendly. The room was very comfortable and had all that was required. In these very trying times their allowances for the corona virus were comprehensive but also very considerate.

"50th birthday "

Matrix0526, Minehead, United Kingdom 05/08/2020

What can i say a lovely hotel despite the cov-19 and everything going on. The valley is very clean tidy and staff were very happy the evening meal was perfect and had a really good night. Plenty of walking in morning and afternoon tea was nice as well. Well done vally hotel team

Joanne Boddison, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Thank you for sharing feedback of your recent stay with us; we re very pleased to hear you had an enjoyable stay despite some adaptions for Covid 19..The kind compliments are greatly appreciated and we hope to welcome you back again very soon.. With regards

"Exceptional value, great service, top location"

Wes S, London, United Kingdom 03/08/2020

This is a great place to stay. One of those Best Westerns that exceeds expectations. It was excellent value and very well placed for a very short walk into the centre of Ironbridge. It is beautifully set, with a nice outdoor area for food and drinks. The well-kept gardens flow into the park and riverside behind and the centre of town is minutes away. We ate dinner in the restaurant and were really impressed - good restaurant quality, rather than simply bar food. Drinks were reasonably priced. Service was excellent. The staff were great throughout the stay. The room was a decent size: comfortable and clean - as was the bathroom. The one small challenge was the heat. We were in the top of the hotel and the heat was excessive with only a small window. Definitely a good choice to stay in Ironbridge. And very good value.

Joanne Boddison, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Delighted to learn we exceeded your expectations! We have a fabulous location, which I think is being extra appreciated in these current times. Very pleased you enjoyed all aspects of the stay and thank you for all of your kind compliments.. We hope you are tempted to return to us again soon! With regards

"Break away "

frenchie45, Scunthorpe, United Kingdom 02/08/2020

Excellent location 2 minutes walk to the river bank short stroll in to the Town the room was spacious very clean and an added bonus it had a balcony the reception and bar service staff where friendly and efficient the breakfast was delicious and plentiful well worth a visit.

Joanne Boddison, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Thank you for sharing feedback on your recent stay with us; we are delighted that you had an enjoyable experience and very much hope you are tempted to return again soon! With regards

"Good hotel in picturesque location"

RichardHawkins, Reading, United Kingdom 28/07/2020

We booked this hotel as a stopover to break our journey on the way back home from visiting family. We arrived just before midnight. Check in was a bit stressful as due to Covid you either have to pre check in or use the QR code posted on the protective screen by reception. This entails you finding the WiFi network and putting in the passcode or using your mobile data to do this. Once you have done this you then have to fill in the form and sign it on your phone screen. You then have to tick a very small box to agree to the terms and conditions (which I could not see without reading glasses and you cannot zoom into the page). The guy in reception was very nice and patient while I spent 5 minutes cursing. But once we had got past formalities, he brought us two very nice coffees to save us having to make it in the room. He also asked if we needed any food. He explained about the area and the hotel. It was very good customer service. So top tip - Check in before you arrive. We had room 43 which backed on to the bins. But to be fair, we did not hear much noise. The room looked recently painted. There was a kettle for tea and coffee, small TV, alarm clock. Did not see a safe or hairdryer. The bed was two singles pushed together with topper, but was comfy. We had not opted for breakfast as I could not get through to the hotel when I booked to clarify if it was Full English or continental. It turned out they do a Full English, but you have to book a slot for social distancing. We checked out and left the car in the car park and walked to the Iron Bridge, where we took some photos , got breakfast in one of the many cafes for £5.99 vs the hotels £12.99 (I think). The weather was not great, constant drizzle or heavier rain. A few places have closed (I assume they have been forced out of business) But there are still plenty of shops, cafes and pubs. The museum was closed (again I guess because of Covid) Overall it was a decent stay and nice break for us.

Joanne Boddison, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are pleased to learn of your enjoyment of a stopover with us and thank you for sharing your feedback. Despite the difficulty with pre check in, it is good to know you were so well looked after with food and drinks. Due to Covid Secure requirements we do strongly advise guests to check in prior to arrival, and to ensure a smooth, efficient and importantly safe experience. We do have a fantastic location and I m sorry to hear of the rain; we hope you will revisit when the sun is guaranteed! Look forward to hopefully seeing you again in the future. With regards

"Good Hotel"

birminghamx2, birmingham 22/07/2020

Really enjoyed our overnight stay the staff were all fabulous in recption and the bars and made us so welcome in what is a difficult time for travel. We had a lovely bright room with everything we needed. The hotel is clean and well decorated and the grounds are lovely. A short stroll to Ironbridge by road or along the river. Recommend it highly.

Joanne Boddison, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are delighted to learn you enjoyed your overnight stay with us.. Thank you for sharing the wonderful feedback and recommendation. It is great that our guests still enjoying getting away, despite all the new restrictions. We very much hope to welcome you back in the future. With regards

"Mr Mrs Bear "

marie-mrbear, Coalville, United Kingdom 21/07/2020

A very warm welcome to the hotel which made us feel and guaranteed our safety throughout our stay you can see quite a few well-considered safety measures in place that have made the hotel feel safer and healthier for all its guest and all members of staff were happy to help to go the extra mile to make you feel comfortable and safe the rooms were very clean and comfortable the breakfast is outstanding we didn't eat in the restaurant in the evening we ventured out but heard very good reviews we will be back to try I'm sure a big thank you best western your hotel staff are outstanding

Joanne Boddison, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, It was wonderful to learn of your enjoyment. Thank you for the feedback and kind compliments, its really appreciated. The team have worked extremely hard and around the clock to have everything in place to keep our guests as safe as possible. The food is excellent, and we very much hope you will try some dinner on your next visit! We hope to see you again soon. With regards

"Fantastic Hotel and COVID safe"

JLW_H20, Birmingham, United Kingdom 20/07/2020

My wife and I stayed here for a couple of nights last week. Echoing many other reviews the hotel should justifiable be proud of its staff. They were all excellent, friendly, and helpful to a fault. The hotel itself was originally a factory owner's house and is set in very nice grounds with a small park between it and the river where it was a pleasant half a mile walk to the Iron Bridge. Our room was spotlessly clean, comfortable, reasonably spacious, and had a bathroom with a full sized bath as well as a very good shower. We dined both nights in the hotel restaurant. With COVID the menu was a restricted one and the first night I had a good steak. The second night I chose beef with tomato risotto and pesto which was truly excellent. The hotel has obviously thought long and hard about minimizing the risk from COVID ensuring that there is good social distancing and policies to minimize exposure. As a hospital doctor, I really didn't think they could have done more than they were already doing and it is probably a safer environment than your local supermarket! If you want to go for a break but are worried about COVID I really would recommend this hotel. Ironbridge itself is open for tourists but it was never heaving and people were again generally very good at distancing when walking on the roads. Finally, the walks around the area are great. The woodlands are all mixed native trees and the paths well laid out with short and longer walks for all.

Joanne Boddison, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Following all the very hard work we have done in making the hotel as Covid Safe as possible, for all of staff and guests, we really were delighted to learn of your feedback. It is reassuring to know you felt safe, but also that you still had a relaxing, enjoyable and very well deserved short break. We are lucky to have so much fabulous outside space to enjoy, which is especially appreciated in these current times. Thank you for taking the time share your feedback, and for the staff compliments and recommendations; it is greatly appreciated. We very much hope to welcome you back in the future. With regards

"A welcome return for Dinner after lockdown "


We were excited to return as soon as The Hotel was open again. Everything was in place to make us feel safe. Staff were all working hard to ensure the customers were comfortable. Food was as delicious as ever. Staff were as friendly and efficient as always. We will be back soon.

Joanne Boddison, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, It was wonderful to welcome you back! and very reassuring to learn that all our new practices helped to make you feel safe. On top of that, to hear you had an enjoyable dinner is great! Thank you for all the compliments and we very much look forward to welcoming you back soon. With regards

"I was ere!"

jofunnell, Aberystwyth, United Kingdom 13/07/2020

I love this place, staff very helpful, nice and clean,restaurant out this world location to ironbridge just a walk away, local pubs some nights have live music, I suggest you invest in a yearly museum pass

"Reopening stay"

User 13/07/2020

We came as I missed my 50th due to lockdown with covid 19 Cant complain about anything service room dinning staff all great and what we needed to get away to It's our 3rd or 4th time here and we have already booked our room to return in a fortnight time just the ticket to relax

"Beautiful setting"

User 12/07/2020

Lovely hotel in a gorgeous setting. Staff were really lovely and very informative regarding the covid-19 rules and one way system. Room really spacious, spotless, lots of tea and coffee and some biscuits. Will be staying again

"Great value hotel with friendly staff"

Moleseyman, West Molesey, United Kingdom 12/07/2020

We stopped here to have while travelling back from Wales to break out journey and have a look at the Ironbridge. The room was large and clean and great value at £62 (with the virus situation we needed to book the option that would allow us to cancel). The hotel restaurant gets very good reviews so we booked a table and were not disappointed.

"Excellent hotel"

danad1551, Liverpool, United Kingdom 09/07/2020

After a family bereavement I was looking for somewhere quiet, picturesque and relaxing, I couldn't of picked a better place. Lynn (on reception/breakfasts) was lovely as were all other staff. High standards followed in PPE by everyone so peace of mind if you have concerns about that. Some lovely walks and places to visit in area obviously. Thank you all so much.


User 16/03/2020

Fantastic staff really freindly, fab room with balcony. Evening meal wonderful (staff heard it was our aniversary ,and gave us a card) really happy. Fantastic location. Breakfast was what was needed for a day out. Fab place wòuld recommend.

"A little haven "

KerryMatt B, Leicester, United Kingdom 15/03/2020

we stayed here for one night, booked through secret escapes. I have been very ill over the past 3 months and this was a chance to get away and relax. The hotel is lovely .... very relaxed and chilled ....the staff are friendly, attentive and professional. They impressed me with their cheerfulness even amidst a busy and demanding weekend. The breakfast was excellent .... yes it was a little slow at replenishment of items BUT that was not helped by a large party all arriving together and being very demanding We ate in the restaurant Chez Maw last night and the food was superb. The batter on the fish was light crispy and very tasty. And the lemon cheesecake was just gorgeous. Highly recommend. The service at table by the staff was the right blend of attentive without being intrusive The only downside was our room ..... it was so small. Hardly any room to move and the bed was not comfortable at all. The room was also very warm and i struggled with breathing as i am a brittle asthmatic. We did open the window but the noise from other guests at a function outside the room meant we had to close the window and i was wheezing and sweating all night. The room was the smallest i have ever stayed in a hotel and really was not suitable as a double

"Second perfect stay."

GoogieEngland, Harlech, United Kingdom 14/03/2020

This was our second stay and the hotel met all our expectations again. Had a beautiful suite with large bathroom and spacious seating area. The staff again were amazing. So friendly and welcoming. Customer service is outstanding from every member of the team. Food was superb in the restaurant and breakfast hot and fresh with a wide selection of items. Beautiful hotel with lots of character in a beautiful location. Will be back soon.

"Christmas Gift"

selena m, Liverpool, United Kingdom 13/03/2020

We have just spent 2 nights at this hotel, and have had a wonderful stay, Lynne and Roy were so welcoming, and nothing was too much trouble. The hotel is so close to Ironbridge and all other attractions, will stay here again for sure.

"Dont just have B&B enjoy the bar and restaurant too"

Kelvin S, Stoke-on-Trent, United Kingdom 11/03/2020

A really relaxing hotel, nice lounges to sit in and relax ,a comfortable bar and an amazing restaurant to dine in. This hotel exceeds most others weve stayed in because the quality of rooms, lounges, bar and staff plus superb food make it stand out way above the rest. From the lady on reception ,to the bar staff and restaurant staff, our experience could not have been bettered. Without doubt the efforts of the staff here are the strengths of this hotel and what makes it an amazing place to stay. We will return asap without doubt.

"daughters wedding"

512jime, Telford, United Kingdom 02/03/2020

we stayed at the valley on the weekend of 29 feb 2020 and despite all the problems surrounding ironbridge the staff pulled out all the stops to ensure that the wedding of our daughter went ahead we cannot thank them enough for everthing they did x the staff were all polite and attentive to everones needs x we would not hesitate to stay here again x thank you again mr james and mrs shirley evans x

"Stayed during the great flood of 2020"

debbie69392017, Telford, United Kingdom 27/02/2020

Stayed here during the flooding of 2020 the staff couldn't do enough the room and bed was excellent the food was world class If all the best western hotels are like this I will be using them in the future had an excellent stay

"Highly recommend"

Tbtcdj, Worcester, United Kingdom 23/02/2020

I booked a over night break for my husband and I for valentines via secret escapes. Couldn't fault it, value for money was incredible as the food was of a very high standard (I think we paid £120) even tho it was partially flooded it didn't spoil our mini break (parents of a 2 year old!!)

"Best Best Western"

johnmcquillen, Highclere, United Kingdom 18/02/2020

Nothing is too much trouble at The Valley, from the moment you enter you are met by smiling faces who are eager to make your stay a pleasure. This is continued throughout the hotel when you meet any other staff cleaners etc. The food is excellent and enough for the heartiest appetite without over facing the more delicate appetite. The breakfast is self service and enough to set you up for the day. All served by friendly cheerful and efficient staff, who are obviously well trained in customer care, Needless to say we will return, look out for really good out of season and mid week deals. Excellent location easy stroll into Ironbridge . Good car parking plenty of spaces.


css236, Telford, United Kingdom 17/02/2020

We recently have had our wedding at the Valley and it was brill from start to finish. The food & drink were awesome The staff were brill, especially the wedding organiser & matradee Rooms were brill and very comfy. The location of the Valley is perfect for a wedding and any other celebration etc.

"Pleasant surprise"

carolmI109ZS, Dudley, United Kingdom 12/02/2020

This was a Secret Escapes deal which included dinner. We were not expecting the quality of food we had so it was a great bonus. Bed comfortable enough and big bathroom was good for me as I have mobility problems. Breakfast was too much for us but very tasty. Staff extremely pleasant and helpful. Will definitely go back but went at the height of storm Ciara which made travelling a bit hairy but well worth it!

"Two differing experiences."

PW28603, Glasgow, United Kingdom 11/02/2020

I've stayed here twice recently with one experience significantly better than the other. First was a business stay where I was give a strange room facing the river in the eves of the hotel, it was awkward, cold and very very dated, the review on this would not have been good. However on my second visit on a personal trip, I selected purely based on location, I was with my wife and given a large double in the newer part of the building the rooms were night and day in experience, it was spacious, warm and recently decorated. So my review is based mainly upon that stay. Room tip: do not accept a room in the attic area, the other rooms are much nicer. Not sure why they even put guests there, when I was there on my first trip it was not that busy and since it was my first trip I assumed it to be the same standard as other rooms. It left a poor impression.

"Lovely hotel"

Teresa B, Mevagissey, United Kingdom 08/02/2020

The hotel is lovely, ideally situated in walking distance to the Ironbridge, museums and there are plenty of nice eateries in walking distance too. The rooms are clean and spacious and quiet. The staff are all, including the cleaners, very friendly and always happy and like to chat with you. Breakfast is excellent, both the service and the food. The restaurant food is lovely and reasonably priced. Nice views of the park. Good sized car park too. Definitely recommend

"Hubbies 50th birthday treat"

alisonwalters37, Stoke-on-Trent, United Kingdom 26/01/2020

I booked for my husband as a birthday treat as he was 50 been to Ironbridge in the summer and had said we would like to return and stay. Hotel is lovely very friendly staff nothing too much trouble.breakfast was yummy no other word to describe it staff really professional and attentive our room was so lovely clean plenty of space would definitely be back .

"Great hotel, Fantastic staff"

866mandyb, West Midlands, United Kingdom 17/01/2020

Lovely hotel, fantastic staff. Our room was nice and spacious, the bed was comfy and the shower was good. The bar service was a bit slow but the staff being so nice and cheerful made up for that. We ate in the restaurant and the food was absoluetly delicious. The breakfast was good. It was the staff that really made this hotel great, every member of staff that we encountered was great, friendly helpful and cheerful.

"Nice hotel great location."

Stuart P, Hednesford, United Kingdom 14/01/2020

Stayed 1 night BB and evening meal. We had a lovely room and great food. The staff are all very helpful, nothing seems too much and they are all very nice. Recommend the restaurant, it really is very good food. The evening meal was excellent and we can say the same about the breakfast, we didn't go hungry! Right on the doorstep of Ironbridge and recommend a stop at the vintage shop too...

"Overnight Hotel"

User 10/01/2020

Excellent hotel in great location. Very quiet and comes with a high standard of service from the staff. Breakfast was of the highest standard which you should expect from a good hotel and the evening meal which was at the same level

"Tired hotel but friendly staff"

User 03/01/2020

Having spent a couple of nights here it's clear the hotel itself if tired and in need of major renovations and refurbishment. The staff are very friendly and can't do enough to help you but even while I right this review with one night left on our stay we are thinking of cutting our stay early which is something we never do. Had a bad nights sleep due to noisy guests in the room next door and when trying to sleep in the late afternoon to catch up the hotel decided to do noisy work in the corridor outside my room despite the “do not disturb/ quiet please” sign being on the door in clear view

"Our Christmas wedding"

User 30/12/2019

The whole experience from the initial booking and viewing to the end of our wedding was perfect, it was smooth and easy. Nothing was to much trouble and our wedding went better than we could have hoped for. Every little detail was carefully attended to, every question and request dealt with quickly and professionally. The addition of Santa made it the perfect Christmas wedding and the kids and some adults was delighted to see him. It really was the perfect way to start our married life and the Christmas season

"Very nice hotel"

eduardo g, Bristol, United Kingdom 28/12/2019

Overall lovely hotel, we were in room 5 and it was really nice. It's the upstairs floor and was clean and really well kept however some off the rooms downstairs were not as nice has this one. Staff really friendly prices are pretty the same as most hotels. Lovely walks from the hotel along with lovely pubs and restaurants we had a lovely weekend and really enjoyed ourselves

"Party night"

weekender066, Stratford-upon-Avon, United Kingdom 28/12/2019

This is the second time at this gem of a hotel. We really enjoyed our stay last time so decided to book again. But this time we were put in room 1!!! I mentioned would the disco/ party cause us problems and was assured it wouldn't as it was in another part of building. What we weren't warned of was people laughing/ smoking/ swearing and shouting outside our window just as we were trying to go to sleep. Reception moved them on, but again at 12:45 I was awoken by shouting!! Such a shame as we had had a lovely evening but my husband had been at work since 6am!! If we had known about the party we would not have booked that night!! So disappointed. On a more positive note, breakfast was lovely and bed was comfy.

"Excellent Christmas party night and stay"

Kirsty S, Alvaston, United Kingdom 12/12/2019

We booked our Christmas party night and everything was excellent. We also booked rooms for our staff and their partners and they all enjoyed the beautiful rooms in a beautiful location. The breakfast and service was brilliant and nobody could find one single complaint.

"Lovely hotel & Restaurant"

Footprints257632, Telford, United Kingdom 10/12/2019

I recently returned to this hotel for a family celebration having previously attended a wedding. The whole hotel has a lovely and relaxed atmosphere and the hotel staff work hard to ensure you are well looked after. We had a private room which has recently been refurbished it was perfect for our family with the bar in the room. The food was exceptional! Well done to all at The Valley Hotel i look forward to a return visit.

"Pepper pots have gone now"

ughdar, United Kingdom 10/12/2019

Visited for a meal rather than to stay just before the power station landmark cooling towers were demolished. They have been a feature of the Severn Gorge since the 1950s. The hotel is clean, tidy, warm and comfortable. The meal was very good, hot, served by silver service. Plenty of staff in the dining room. There is wheelchair access but because, like everything else in and around Ironbridge, the hotel is on sloping levels, it is a bit of a meander to follow the route, but the hotel have done well. Car park is adequate but this too is on a slope. The name of the hotel could be better signed rather than Best Western, especially at night. If you miss it, turning round can be a bit of a bind as this is a narrow road so really you have to go on to the power station entrance to get a safe turning place, or to the roundabout if approaching from the west.

"Reminiscing "

bryanhp, Malvern Hills, United Kingdom 24/11/2019

A return to Ironbridge and we again stayed at the Best Western Valley. Although the river was in flood, the hotel is fairly well protected being higher up the bank bit does however give a great location for exploring the fabulous Ironbridge gorge. Whilst the room are a little dated, the staff and service support the place well. And meeting some very dear friends for an evening meal, the food was really good.


welshwizard1, Brighton. UK 22/11/2019

A great welcome by the reception staff making sure that we were made comfortable after a long stressful day driving from Brighton at 4:30am in the morning and attending a relatives' funeral in Birmingham on the way. The room we were in was very comfortable and met all our needs. The staff in the hotel were very friendly from the reception staff, bar staff and even the handyman/groundsman in the car park that we met. !!! Merry Xmas to all the staff and your families and once again Thank You !!!!!

"Nestled in a beautiful location"

debandm2017, Crawley Down, United Kingdom 10/11/2019

When we needed a hotel for a short weekend visit to Telford for a major event, we were forced to look beyond Telford itself and how glad we are that we did! The Valley hotel combines simple but efficient and cordial service, with a clean and modernised atmosphere and a beautiful location. Its restaurant also provided us with not only a superb range of choice for breakfast but also a very tasty, elegant and enjoyable dinner in Chez Maw, the hotels eatery. Beyond the hotel the surroundings are beautiful. We are treated to wonderfully clear and sunny weather which was the perfect setting to explore the town itself. Our only critisism was the noise of the nearby room using either the loo or water. It was a little noisy in that way. We returned home, a three hour drive, talking continually about it and with a smile from ear to ear.

"Regular customer at the Best Western Valley Hotel"

CamStraughan, Alwinton, United Kingdom 05/11/2019

I have been fortunate enough to call the Best Western Valley Hotel my second home as a result of work commitments in Telford. I would like to give a fair review of this hotel through the following 'Areas of Excellence' and 'Improvements' points: Areas of excellence - 1) The staff - absolutely brilliant; extremely friendly and accommodating. What a difference this makes when you're a frequent customer and returning from a difficult days work. Special shout out to Lynne on front-desk who constantly goes out of her way to ensure I am comfortable during my visits. I always look forward to returning to the hotel (and find myself eating-in more at the hotel due to the warmness of the staff). 2) The food - is undoubtedly excellent; one of the most impressive and consistent restaurants I have been to (bar food is also to an excellent standard). 3) The building / hotel itself - is a stunning historic building with tastefully decorated rooms (however some of the rooms do need updated - the hotel are addressing this through current low-customer-impacting renovations). 4) Location - a 5 minute walk from the stunning Iron bridge centre (bars / restaurants / cafes), the hotel itself is in a quiet area right by the river and park - the hotel garden is also beautiful! Improvements - 1) I've experienced a single room which in my opinion, was poor - the room and en-suite were very small and you could hear everything from next door. My experience included an elderly couple who I could hear clearly talking and snoring. This unfortunately ruined my first experience of the hotel. I really think this gives a poor view of the hotel to customers who are staying in this area and have requested a single room. 2) Beds generally too firm for my taste, however the staff are happy to place an extra mattress topper if you prefer a softer mattress. 3) The bar food menu is limited and does not offer any vegetarian options, though the chef and staff are very happy to accommodate to any meal requests if they have the ingredients available. Would strongly recommend the hotel adding another option (like sausage + mash / pasta dish) and definitely a vegetarian option (I've frequently had vegetarian pasta and risotto - so why not add them?). Overall, I'd love to give this hotel an 'Excellent' rating but there are areas of improvements which I feel need to be addressed. As a potential guest debating whether to book this hotel - I would strongly encourage you to do so. I believe it is one of the best hotels in Telford especially if you love the more country feel, enjoy your walking, appreciate good food and want to feel at home!

"Fine for a couple of nights sightseeing"

Peter L, Welwyn Garden City, United Kingdom 04/11/2019

This well located hotel is within walking distance of the Iron Bridge, some of the museums and the main street with its pubs and restaurants. It is a good three star hotel with some character and Victorian features.. Single rooms are on the small size but I gather doubles are much larger. There is a nice bar and an excellent restaurant where we had both dinner and breakfast. Staff all very friendly and efficient.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, It is wonderful to learn you enjoyed a short stay with us in this fabulous World Heritage Site. Our location certainly is very convenient for visiting Ironbridge and the surrounding areas.. We hope you are tempted to return soon and explore some more! With regards

"Beautiful, lovely hotel"

User 03/11/2019

Fantastic hotel, beautiful surroundings, exceptional staff and really, really brilliant food. Can not fault this hotel at all. Will definitely be visiting many more times and recommending to all our friends and family

"An unexpected break"

User 01/11/2019

There was a special offer so we decided to have a short break and stay a bit longer than we usually do we liked the new lift up to the first floor but our room was so near it created too much noise. The room was a nice size but the toilet was unsatisfactory and wouldn't flush successfully. We were offered a move to another room but it was much smaller and no where near as good as the first room. The bed was not very comfortable the chair made using the computer difficult.

"Excellent hotel - and staff to who are a credit to the hotel."

Rob D, Llanrwst, United Kingdom 30/10/2019

We have stayed at this hotel previously so had an idea what to expect - only the best! We took advantage of an excellent B & B deal an we certainly had a bargain. The room was fine if a liitle cold to start. The food was excellent both breakfast and evening meal. The fish and chips really stood out. It was obvious that the produce was local and this was certainly the case with breakfast. It would be unfair to mention any staff by name as they were all excellent - the receptionist on arrival, the bar staff, waitresses and the cleaning staff. All very pleasant and took pride in their work. Very many tbanks for an excellent break.

"Excellent hotel for a group."

jean c, Stoke-on-Trent, United Kingdom 27/10/2019

Our bridge club,40 people, just spent the weekend here. It is a lovely hotel and the staff were simply amazing They organised and served 40 dinners and the food was really well cooked,well served and on piping hot plates. Thanks to all involved. Jean Chinn M.B.E

"Single mid week night"

duncscott, Ulverston, England, United Kingdom 26/10/2019

Single rooms are on the small side - single glazed too Bar has little character. Staff friendly and helpful but service is slow. Food good when you get it. I visited when there was a convention on and a private room full of diners - I think that stretched them too much

"Lovely hotel, nice location and decent staff"

IainandLorraine, Letchworth, United Kingdom 20/10/2019

Stayed here for a few nights as I was working in Shropshire. Always good going anywhere near Ironbridge so to have a longer visit was a bonus. The hotel is set just through Ironbridge and easy to find, and has plenty of parking. Check in was hassle free and friendly, and my room was easy to find up 2 flights of stairs, No lift here!. The room was tidy and had a 4 poster, very nice. Good size bathroom although the shower was not the most powerful, still did the job though. Good bar area but the menu was very limited, probably fine for one or two nights but a struggle for longer! The chicken and bacon salad was nice. Breakfast buffet has all the ingredients to set you up for the day and all is fresh in the morning. I would recommend this hotel for business and leisure just for the location!! Thanks to all the staff there.

"Amazing Afternoon Tea!"

rhiannaasp, Wolverhampton, United Kingdom 16/10/2019

We visited this hotel as a gifted Afternoon Tea experience and were pleasantly surprised at the quaint, beautiful hotel we found ourselves at. The staff members were lovely and attentive, and the food was delicious. Ideal location just a few minutes walk away from the Iron Bridge itself! I would definitely recommend the Afternoon Tea!

"Wedding weekend"

User 15/10/2019

Had our daughter's wedding weekend, food was delicious and we'll presented,from our evening meal Friday till breakfast Sunday. Wedding meal was served hot to everyone, good size portions and very tasty. Staff were so polite, helpful and so friendly. The main rooms for the wedding were decorated beautifully. Nothing was too much trouble. Yes some of the showers in the bedrooms were a little slow but its an old building and didn't spoil the stay. We would recommend this hotel to family and friends for weddings. Well be back to eat in the restaurant and sample afternoon tea.

"Loved this Hotel"

normac47, northumberland 14/10/2019

We stayed at the Valley Hotel for an overnight stop on our way to Devon for a week's holiday and also on our return journey as it was exactly half way from our home. The Hotel is charming, staff all very friendly and pleasant. We booked dinner bed and breakfast, breakfast first class good quality sausages and bacon nicely cooked. Dinner was also excellent the chef has been at the hotel for 25 years I believe no wonder they have kept a hold of him he is very talented really lovely food and very well presented. If back in the area we will certainly stay at the Valley Hotel and would definitely recommend. Thank you

"Really good"

coaster2014, York, United Kingdom 14/10/2019

What can l say we used this hotel as a staging post between Devon and Northumberland for one night. We took advantage of the dinner bed and breakfast offer. We made the right choice. The food was fantastic both dinner and breakfast, amazing value. We thought the bar prices were a bit steep but hey. The room was clean and comfortable with everything you could need. The shining light was the staff. They were the best. Well done I would like to think we may be back.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest It was wonderful to learn that you had an enjoyable stopover with us.. Thank you for all the kind compliments, our dinner inclusive rates do offer excellent value; very pleased you enjoyed the Restaurant. We hope you will back! look forward to welcoming you again in the future.. With regards

"Anniversary getaway"

User 04/10/2019

The staff at The Valley made our stay perfect. Nothing was too much trouble, the evening waiting staff were very chatty with us, but also very polite. Will stay again. This is our 4th stay and would recommend to anyone.

"Amazing food but that's about it"

kross1709, Blackpool, United Kingdom 02/10/2019

Stayed here before and always found it quite good. Evening dinner is just gorgeous in the restaurant but breakfast wasn't so good being old pre cooked food Buffett kept warm in steamers. The room however was probably one of the worst I've stayed in out on the road in years. Dark and dingy with an electric shower that was either stone cold or scolding. Have a look at my pics oh and I was charged £121.50 for it!

"Birthday weekend "

thomasjeffery775, Coventry, United Kingdom 01/10/2019

This is a beautiful place set in amazing surroundings. The hotel is well presented with lovely decoration though out. The rooms are clean, tidy and well set out. We organised a large party to stay which the hotel was happy to accommodate, and were very helpful in organising the stay. The staff were very friendly and welcoming during the time spent at the hotel. Would recommend a visit.

"Traditional and authentic in lovely location and great staff"

downsgk, Stratford-upon-Avon, United Kingdom 27/09/2019

A warm welcome from the staff who continued to provide just the right level of attention during our stay. Rooms are relatively small but everything worked well and comfortable bed. The gardens are spectacular and overall location makes it ideal for visiting the Ironbridge attractions.

"excellent hotel in gorgeous area"

Paulb0hs, Athboy, Ireland 26/09/2019

Had a great nights sleep in a large room. Wifi was good, TV was good and shower was good. Breakfast was also very good. Nice lobby to sit in and wait for others and also a nice bar. I would stay again. The tile decor is pretty cool. The area is very beautiful and I would love to come back for a weekend with my wife in the near future.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Thank you for sharing your feedback, we are delighted you enjoyed all aspects of the stay. We are very proud of the original tiles and the fascinating history the building holds. There is lots to see and do in the area so you won t be disappointed when returning for a weekend break... We look forward to welcoming you back soon! With regards

"5 star staff but building very disappointing "

Richard_and_S-J, St. Albans, United Kingdom 22/09/2019

We are lucky to go away a lot and, especially for the price, were very disappointed with the hotel. The staff were without exception amazing, friendly and helpful. The hotel is spotlessly clean but so much is 1970s that looks like it has been done up on the cheapest budget, ugly piping and trunking showing, cheap old taps, limited tiling where the remainder just looks tatty, hot taps that don't work in the bar loo, it's a long list. It did not help that our room had the wrong size duvet cover which was worn and ripped. Quickly sorted but how could anyone use that linen and think it's OK One final thing, we were not in the main house and our room had no outside windows. Brilliant staff can't disguise the fact it's over priced

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are sorry to learn of your disappointment with aspects of your recent stay with us. We take all feedback very seriously and all of your comments and concerns have had our full attention and will be investigated further. I do hope you enjoyed our wonderful local area and very much hope you will reconsider staying with us again in the future.The majority of our bedrooms do have windows to the outside, so please don't hesitate to contact us with your preferences should you decide to visit us again. Thank you for your compliments for the staff. With regards

"Beautiful location "

juliey543, United Kingdom 18/09/2019

Perfectly situated just minutes from the town, walk through the grounds and park alongside the river right into town Our room was quite big and clean the staff were welcoming and pleasant, Ideal for a restful break,

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Thank you for sharing your feedback; very pleased to learn you had an enjoyable stay with us. Our location is very convenient for the local area, as well as benefiting from a very picturesque outlook.. We very much hope to welcome you back again soon to enjoy some more! With regards

"Good location"

kathryn1952, Cambridge, United Kingdom 11/09/2019

Stayed in new part of hotel as it had a was at the side of the hotel nice sized room but quite dark and warm had to leave window open. We went for the twin beds but it was like sleeping on boards very uncomfortable.decor very tired and is a shame because it is a lovely hotel friendly staff and a good breakfast.with a bit of updating and premiere inn beds would be better still

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are sorry to learn some aspects of your experience did not meet with your expectations; we have noted your feedback for review. We trust you enjoyed our fantastic location and will consider visiting us again in the future. If we can be of any assistance please do not hesitate to contact us. With regards

"Great location for touring or walking and good food to come back to"

Julie P, United Kingdom 08/09/2019

I booked this hotel at the last minute as a short break and wasn't disappointed. It's an established, older property just on the edge of the town and has plenty of parking. Because it's older, then the layout is quirky, as was the room we were in which was up in the attic and had 1 bed as you opened the door, but opened out into another room with a double and en suite. has lovely tiles along the stairs. There isn't a lift however. The staff were excellent - very friendly and good customer service. The breakfast was varied, with a good choice of cooked and continental, and the evening meals were varied with daily specials, good portions and beautifully presented. The only downside was that the bed was too hard - a vey personal thing, but it did take the edge off the stay.

"Lovely old building, excellent staff and good food."

Annabel M, Bristol, United Kingdom 07/09/2019

Chose this hotel because I have a rewards card for Best Western. We were not disappointed. It is in a lovely old building, with a beautifully decorated hallway of local tiles. However, we did have to change rooms. The room we were given had a vile drain smell, it was in an annexe and the walls were thin, so noisy too. The next morning we asked to be moved. The staff were excellent, could not do enough to help us and moved us to a room in the main house. No smell, and nowhere near as noisy. This is a good result, as the hotel was quite busy, we were a bit concerned they wouldn't be able to move us. Despite my comment about the drain smell, the hotel is clean, but the beds not so comfortable. I'm glad we were only sleeping there three nights. The staff are so lovely and friendly. We had a bar snack one evening, a meal in the restaurant another evening and breakfast each morning, the food is excellent, and plenty of it. Even more exceptional was the hot breakfast buffet, it was hot, and the plates too! There are TVs and hairdryers in the room, as well as toiletries, there is WiFi, but that didn't apply to us. Even though at the rear of the hotel there are some excellent gardens and views, sadly we were not in a room that over looked them, so we did not have a good view from either room. Our original room with the drain smell was a very good size, the quieter, clean smelling room was smaller, but fine for two of us for three nights.

"What a location."

ABH542, London, United Kingdom 03/09/2019

Booked for 1 night. What a great location. Never been to the area before and we were stunned by its beauty. Staff were really welcoming. Lovely room, the only issue was water pipes kicking in before 0700 (great alarm), and a bulb out in a side lamp. Good breakfast. We will be back.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Thank you for your feedback, we have noted all your comments in regards to the noise and lamp. Very pleased you enjoyed breakfast with us and our stunning location. We re delighted you intend to return and we look forward to welcoming you back again soon! With regards

"Last Minute Treat"

User 31/08/2019

We booked a last minute short break and were not disappointed.Lovely hotel with very helpful informative staff. We had a lovely comfy room, which was very clean and well stocked teatray and toiletries. The Breakfast was piping hot and plentiful. Great Location and plenty of parking.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, I am very pleased to learn of your enjoyed last minute stay with us, thank you for the kind feedback. Our location is fabulous and we hope you are tempted to return again soon and enjoy some more! With regards

"Yet again a fabulous stay !"

DeniseE98, Kingswinford, United Kingdom 28/08/2019

Thought it time to write another review for one of our fave places to stay ! The staff as usual were fabulous.. some of the most lovely staff ever all of them ... the core staff ( they know who they are) are fantastic! The housekeeping staff are also very helpful. Although the hotel is great and in a lovely location the restaurant staff and menu are consistently fab too ! We happen to be around at time of a small wedding there and that was so beautifully taken care of. You can see when the staff are up against it but they are always polite, accommodating and lovely.. this never changes ! We look forward to our next Christmas at this little gem and our little extended family in Ironbridge ! Thank you ALL once again ! Denise & Philip xx

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, What wonderful feedback, thank you for sharing your recent experience with us. We are delighted to learn of your enjoyment of all aspects and especially pleased that it feels home from home ... You are very welcome to us any time and we look forward to seeing you again soon. With regards

"Lovely staff"

User 28/08/2019

This was our second stay at this hotel and it didn't disappoint. The staff are lovely, they are always very helpful. The rooms are cosy and comfortable and very clean the decor fits in with the age of the hotel. The restaurant served fabulous food and delicious puddings. We will be back again.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, I am delighted to hear we didn't disappoint on this most recent stay with us.. Your kind compliments are very much appreciated. Thank you for returning! We very much look forward to welcoming you back very soon.. With regards


User 26/08/2019

What a amazing day we had the staff especially Paige went above and beyond for our special day food was amazing everyone complimented it. Hats off to all and the chef I would definitely recommend you guys

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are delighted to learn of your amazing wedding day with us! It was a pleasure to host your very special occasion.. Thank you for your kind compliments and recommendation, they are greatly appreciated. We very much hope to welcome you back soon to relive the memories of the day.. With regards

"Anniversary break"

colinmort, Manchester, United Kingdom 25/08/2019

Had a lovely stay here booked a room breakfast and dinner break was great value for money food was excellent a big mention to all the staff from bar staff to waitress who was polite and friendly a credit to the hotel thank you and see you again soon

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, It is wonderful that you chose us for a anniversary break..very pleased to learn you enjoyed the stay. Our dinner inclusive rates do offer fantastic value. Thank you for the team compliments, look forward to welcoming you back again soon. With regards

"Not a nice welcomr"

sharonprobyn0304, Stoke-on-Trent, United Kingdom 16/08/2019

Attended for a friend's wedding along with other family and friends. To the obvious disgust of the female receptionist we arrived early in order to catch up with family and to hopefully decorate the bride and grooms room. We were told by the sour faced receptionist that the rooms weren't ready and wouldn't be until 2 p.m. I didn't want and didn't expect to be able to have my room early all I wanted was for the room to be decorated with the balloons and champagne we had brought with us. I left it at that and having obviously overheard my conversations with other guests there was a change of heart and we were told they would put them in the room when it was ready and before the bride and groom arrived. My party had 4 rooms between us all of various sizes and varying degrees of comfort. My room was the size of a shoebox with a small double bed and just enough room to walk round it with window's that didn't open, yet I paid the same price as others in the party. The room was clean but overbearingly hot but on request a fan was provided even though I had to assemble it myself at 3 am in the morning, not good. The bar staff were brilliant but beware the drinks are very very expensive. Breakfast was brilliant when we eventually got it. We had to sit for 20 minutes while the food was restocked and told that it was because everyone had come down at the same time, surely they must know how many guests are in the hotel and the fact that breakfast finishes at 9.45 will mean that guests will potentially come for breakfast at the same time especially a wedding party. On a positive note the two young gentlemen (possibly brother's) on reception and in the bar were a credit to the company. Plesant, polite and really friendly but don't think we would stay again.

"Nice looking hotel blighted by indifferent staff and poor disability access"

Redlock154, Lichfield, United Kingdom 13/08/2019

Stayed here while attending a wedding. Nice enough location and building, although mistakes with the reservation, a bizarre 'upsell' process where they ask you to bid for an early check-in, and a rather brusque receptionist who gave the impression that checking us in was very inconvenient, gave us a pretty poor initial impression. However, the worst was yet to come - because one of our party was a wheelchair user, we had been told to use the entrance through the bar and restaurant at the rear of the hotel as the main front entrance to reception is not accessible for wheelchairs. This was awkward on arrival as we had to move people in the bar to get through, and when we returned from the wedding just after midnight we found the door locked, although we could see bar staff and guests in the bar. When we knocked on the window the staff member would not come to the door or window and just kept pointing that we should go to the front entrance, despite the fact that we kept trying to tell her through the window we had a wheelchair and couldn't use that entrance. After saying this about three times she just turned her back on us. Fortunately we prevailed on some guests to let us in. The staff member couldn't have been less concerned or apologetic, simply saying how was she meant to know there was a wheelchair out there (and it wasn't a wheelchair, it was a guest in a wheelchair). It was so upsetting that we didn't stay up for a drink with other wedding guests as planned and instead just went to bed. Speaking as a very experienced traveller who has stayed at countless hotels, and many times with a wheelchair user, this is one of the worst experiences I've had and I simply wouldn't go back. We complained on check out and were told our comments would be forwarded to the management team. Gave it two stars as the rooms were clean and we did encounter some staff who were pleasant.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We were sorry that you encountered some disappointments with aspects of your experience with us and I am pleased that we have communicated directly with regards to the late night entrance problem that you encountered. As promised by the team at check out all of your comments were passed on and please be assured that we take all feedback very seriously and all of you feedback has had our full attention and investigation. I am sorry for the genuine misunderstanding with both the early check in part of the reservation and for the late night access. The safety, security and enjoyment of ours guests are our top priority and we were disappointed that we did not exceed your expectations. If we can be of any assistance to you in the future or you would like to speak with us further directly please do not hesitate to contact us the Hotel. With regards

"Great venue "

U1079NDhelenh, Telford, United Kingdom 13/08/2019

We held an event here on Saturday to celebrate my finishing cancer treatment. From the initial phone call to Saturday I cannot fault the staff at all! The buffet provided was plentiful and delicious and for the price I think a bargain! We stayed over night and the rooms and breakfast were lovely too. Many thanks to Lisa and the team for a very special night :)

"excellent stay at best western valley hotel Ironbridge"

User 12/08/2019

Fantastic 3 days at this lovely hotel would highly recommend visiting . All staff extremely efficient , helpful went out of their way to make stay pleasant plus wonderful food in restaurant . Fantastic location .

"Gem of a hotel"

Vicster268, Leicester, United Kingdom 12/08/2019

We booked this hotel as part of a stay and dine package after a day visiting Blists hill. From check-in to check-out we could not fault our stay. We had a lovely spacious family room with quality toiletries and welcome tray. Despite looking over the car park, it was very quiet. The grounds of the hotel make for a beautiful backdrop whilst enjoying a glass of pre-dinner wine. Our 3 course vegetarian meal in Maws restaurant was fine dining at its best and the child's menu was excellent value for money. The staff are absolutely fantastic, nothing was too much trouble. We can't wait to go back, we have a 6 year old daughter who was very sad to be leaving!

"Lovely Hotel"

patproc, Accrington, United Kingdom 09/08/2019

Stayed here with our Grandson. Hotel is lovely, OK some reviewers say it needs updating, but there is evidence that the new owner is doing this and if he were to do it all at once then the Hotel would have to close. So all is fine. Our room was on the top floor, bit of a hike, but burns off the calories after the lovely food they provide. The biggest asset to the hotel is the Staff who work very hard, extremely professional and so friendly. The owner is very fortunate to have such wonderful people working fior him.


S5238SOpaulf, Elland, United Kingdom 07/08/2019

A nice hotel in a lovely setting, This is certainly one of the best hotels i have stayed in in the Village, didn't get chance to try the restaurant but i am told it is Excellent' The breakfast was good and the bed was comfortable..

"Elegant georgian house"

ursulaa85, Bexleyheath, United Kingdom 06/08/2019

Had a good weeks stay as part of a group. The food was excellent as we're the staff who were very friendly and helpful. Hotel coped well with a high level of activity including weddings. There are extensive gardens that lead down t the river.

"Wedding Weekend "

susansZ4301GR, North Wootton, United Kingdom 06/08/2019

Hubby and I stayed in this lovely hotel as our Goddaughters wedding was held here. We received a friendly and helpful welcome on arrival. Our room was lovely and clean and well presented. Tea and coffee facilities provided. A fan which came in handy as the weather was hot. Our meals in the restaurant were excellent as was the service. The wedding, also held here, was beautiful and again all the food of a high standard. The gardens are well kept and tables and chairs provided so you can enjoy sitting outside. You can also access the park from the gardens. We found all the staff friendly and so kind and helpful. Definitely a hotel to revisit!

"Very limited smoking area! No pets! YESSSS!"

BobblenoseWarwicks, Banbury, United Kingdom 02/08/2019

Delighted at not having to share the beautiful terrace with smokers who are relegated to a tiny area below the car park! And no pets are allowed (apart from guide dogs) HOORAY! Not everyone wants to share their holiday with dogs. The hotel itself is full of character, with original Jackfield tiles in the hall & staircase. Food was excellent, as was service generally although nothing was done to remedy the noisy slow-draining bath & hand-basin during our stay in spite of reporting the problem on our first morning. We found it strange that we were told to report for dinner 15 minutes before the time we'd booked & reached the conclusion that this was to try to sell us aperitifs in the bar (which we didn't want) as staff were more interested in selling drinks to other guests rather than giving us the dinner menus we'd requested. So although we intend to return to Ironbridge it may not be to this hotel.

"My Son's Wedding"

User 02/08/2019

Fabulous Wedding Venue in gorgeous Ironbridge. Staff were amazing and could not do more to help. Paige is an awesome Wedding Coordinator. Wedding Feast was totally Vegan and loved by all the guests, most of whom were meat eaters. Deserts were to die for. Evening DJ was great. Staff could not do enough to make this special day as relaxed and seamless even though the outside ceremony was only confirmed 30 minutes beforehand due to threatened rain - the staff just set up the ceremony both outside and in a reception room so we could have changed right up to the start time. A beautiful day in a fabulous setting, loved by all who attended. Thank you all so much.

"Hotel stay"

User 29/07/2019

Excellent hotel set in beutiful area, is one of our favourites, staff always happy and welcoming. Hotel always clean and tidy. Food good atmosphere very ambient, ample car parking.we have been here on several occasions and would recommend to anyone.

"What a gem"

arthurr428, Mansfield, United Kingdom 28/07/2019

What a wonderful hotel with fabulous staff, very clean excellent parking, and within easy walking to the bridge in all its glory also easy walking to nearby pubs and restaurants should you wish, but the food in the hotel restaurant was very good and a big thank you to both Chris and the chef with there help in sorting my wife's dietary needs out. Yes there was a wedding on while we were there had no impact on us at all, the hotels own website does mention this and if you think it will bother you to call them before booking. We was in the bar in the evening while said wedding was happening and not one guest came in even when the bar in the function room closed. We will be back Thank you for an excellent stay.

"One night stay"

batwife13, Somerset, United Kingdom 28/07/2019

Cute hotel on the edge of a lovely park and by the river. Bed was a little lumpy but lovely long bath tub that I could lay in. Free Wi-fi, friendly staff. Didn't eat in restaurant due to other plans, would happily stay again if I was ever in the town.

"Location and Charn"

Jo Anne A, San Francisco 25/07/2019

We stayed here one night on a trip to Ironbridge with other family members who live in the UK. Although this is a Best Western it is not a typical chain hotel. It is in an old house that has been converted to a hotel and it has lots of charm. Our room was small but that is to be expected in an older house. The common areas are nice and the outdoor patio is lovely. We enjoyed tea outdoors since we were having wonderful weather. The location is great-practically walking distance to many of the Ironbridge sights and museums. The house used to belong to one of the men engaged in manufacturing tile in Ironbridge. As we had just been to the tile museum, we were pleased to see the beautiful and unique tile on the walls in the common areas. We had breakfast at the hotel and it was fine. We didn't eat dinner there because it was booked up, but there are many pubs and restaurants within walking distance. I would stay here again if I was back in Ironbridge.

"location location location"

andrew c, Canterbury, United Kingdom 21/07/2019

location is all this hotel has going for it. visited ironbridge and wanted a local hotel and this place seemed to fit the bill. It is very convenient for ironbridge situated along the main road in a nice park setting. easy walking distance of the bridge shops museums and restaurants. Thats about as good as it gets for this hotel! There was a large wedding a the hotel and obviously large numbers were staying - no problem with the reception as couldn't hear that but as guests lett or went to their rooms there was significant amounts of noise as they moved about the hotel late in the evening. there was more noise as guests departed fairly early on the morning. if you're booking this hotel at the weekend be aware that they have wedding receptions and that there may be disruption as a result. our room itself was rather small - smaller than the travelodge we'd stayed i the night before and 3 times the price. quilt on the bed was small and not really large enough for a double bed and a couple. there was room to get around the bed but not a great deal more. The ensuite was reasonable although there was a large step into the bath/shower. however the tap in the bathroom was constantly dripping, not a big deal you'd think but once we'd got to bed and the noise from the wedding guests had died down, all i could hear was the plip plip plop of the tap - i got up to see if i could give it an extra turn to stop the irritating noise. I made the mistake of turning the light on, which stated the extractor fan - so for the next ten minutes i couldn't hear the tap for the whir of the fan, when that stopped - plip plip..... eventually i got to sleep. about ready to tackle the new morning up i got for a shower only to discover that it wasn't up to the task. the shower head was leaking water from everywhere but where it should come from. getting any semblance of a flow required the temperature to be turned dow to tepid. when i advised the receptionist about the shower it was received in a rather matter of fact, couldn't really give a toss sort of way. as we were walking out she did, off hand, offer us a complimentary breakfast - no doubt safe in the knowledge that breakfast had already finished for the day. we didn't bother with diner in the restaurant - choice on the menu wasn't great for us and frankly, any restaurant with chez in it's name is to be avoided as too pretentious and belonging in the 1980s.there were better alternatives in the town. This was no three star experience - we won't be going back and can't recommend the hotel - look for something else.

"Excellent Hotel"

TJMoore1946, Llandrindod Wells, United Kingdom 21/07/2019

This is the second time we have stayed here, this time for one night for our anniversary. Lovely hotel, had a small room this time but had everything we needed. Unfortunately it was a very humid day and night and could only open one window slightly, but overall stay excellent

"Three night stay in Ironbridge."

Jon A, Stockton-on-Tees, United Kingdom 11/07/2019

I stayed here with my wife for three nights in July as part of our tour around The Peak District and Shropshire. We went through the hotels own website and took advanatage of a deal they had for a standard room, full board and also a pass for the Ironbridge Museums, so all in all quite good value. We were initially given a room on a top floor which was bizarre in that once in the room you had to go up more stairs to the bathroom! My wife would have struggled with this so we managed to change rooms to a side room. The weather was hot..and so were the rooms! We had a fan in the cupboard which we used but slept on top of the covers. Air Con would be a welcome addition! The room was nice however.We ate in the hotel restaurant and found the staff very helpful and polite. Meals were very good! At the rear there is an outside seating area with great views of the woods beyond. You can walk from the hotel staright down to the river (Kingfisher seen twice!) Short, five minute walk into the main area of Ironbridge with some lovelly shops and pubs! Small Co-op nearby. Plenty of free car parking in the hotel grounds. Well worth visiting the Museums-particlary Blist Hill (the Old style Town) and Enginuity (which is excellent for kids-lots of hands on stuff!)


HelenEntwistle, Ribchester, United Kingdom 11/07/2019

Lovely hotel in an ideal location for the centre of Ironbridge. Beautiful gardens. Hotel was spotless our room was large with a balcony. Staff very accommodating and friendly. Restaurant excellent , must try dinner if you stay.

"Good value"

Gadabouts95, Grantham, United Kingdom 02/07/2019

We stopped here for one night to visit the Ironbridge Gorge museums. We had one of the rooms at the side, through a door and up some stairs. The room was large and quiet with tea, coffee and water. The room was clean although the quilt cover was torn at the edge which did not create a great impression. We chose not to eat at the restaurant on this occasion having just had a weekend in Wales with rather a lot of food! It is about a 10 minute walk into town, you can walk down through the gardens to the river where there is a footpath part of the way. It is well positioned for all the museums. Breakfast offered the usual selection and was topped up regularly. Overall, we enjoyed our stay and had a good night's sleep. Would certainly choose this hotel again if visiting Ironbridge.

"Ironbridge gorge and museums"

User 02/07/2019

What a wonderful place to turn the clock back, learn some interesting facts about casting iron and making pottery. What clever people the Victorian's were. If you are looking for a good hotel this is it with a central location.

"2 nights away"

Martin G, Chesterfield, United Kingdom 02/07/2019

Stayed at the hotel for 2 nights.It is a great location in a beautiful village with traditional pubs nearby and fantastic scenery.The hotel is a grand building set in its own splendid grounds with plenty of car parking available. Friendly and informative staff greeted us on arrival and we had a clean tidy room on the first floor.All amenities are there such as flat screen tv,phone, toileteries and a queen size bed. Shower was a little old and fixed in a low corner of the ceiling so not good if you are tall.A comfy nights sleep and really quiet. Breakfast was a reasonable continental one but you could upgrade to a full english.


User 30/06/2019

Do not recommend this hotel Bed was like rocks stains on mattress Dark dingy room toilet up six steps Had to leave the light on very dangerous evening dinner over priced for what it was definitely would not Recommend

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, I am very sorry to see that your recent stay with us did not meet or indeed exceed your expectations on this occasion. We take all feedback very seriously so please be assured your comments have had our full attention. I do hope you reported any concerns to us in the Hotel, we would very much have welcomed the opportunity to ensure you were comfortable and enjoying your time with us. If you would like to further discuss your feedback or we can be of any assistance in the future, please do not hesitate to contact us. With regards

"all round good hotel"

Bobby H, chorley, United Kingdom 29/06/2019

only managed to stay two nights , but the hotel is very welcoming and comfortable. The area is outstanding for walking or just strolling around. After a good day walking the hotel was good to come back to for a good pint and a really good bar meal. will definitely stay again

"Ironbridge visit"

Intrepidtrippers25, North Yorkshire, United Kingdom 27/06/2019

The hotel was clean and very acceptable and the staff were attentive and friendly. The only major problem we experienced was the water pressure in the shower. We were in a ground floor room which was acceptable but small with a tiny window which impacted on the amount of natural light coming through. It was adequate for our short stay but along stay could prove problematic as there is very little storage space for clothing.

"Comfortable hotel, conveniently situated"

Samuel007, Exeter, United Kingdom 27/06/2019

This is a good hotel with friendly and helpful staff, and it is well placed for visiting the many attractions of the Ironbridge Gorge. Our room was comfortable and, although it did not have air conditioning, the windows opened wide. The bathroom was well equipped and the shower seemed to unleash the full force of Coalbrookdale's mighty water power on the bather's head. Strangely there was no volume control: it was all or nothing. We were disappointed that our towels were replaced after a single day's use, despite the responsible notice by the bathroom mirror. But in all other respects the hotel lived up to our expectations.

"Good location for all the Ironbridge attractions"

Maruba, Nottingham 25/06/2019

We stayed here as wanted to get an Ironbridge passport and visit the 10 museums. If you're prepared to walk a few miles the hotel is an ideal base as can leave vehicles in their free car park and walk to Blists Hill in one direction and Darby Houses in the other direction. The staff on reception and in the bar were very pleasant. We didn't book breakfast but went to Dale End Cafe around the corner for a fraction of the price. Our bedroom (3) was small. Not really anywhere to put a suitcase so good thing we were travelling light for two nights. There was no air conditioning and if we wanted to open the window there was some sort of noisy extractor/vent on the roof outside our room. The bathroom was a bit bizarre with the light switch being over 6 feet in the air so I could only just reach it and the taps on the basin being back to front, i.e. cold and hot opposite way round to usual and taps turning clockwise rather than anti-clockwise. Perhaps if we'd been given a different room at a cheaper price my rating would be higher.

"Ironbridge Tour"

Coastal56677021971, Holbeach, United Kingdom 21/06/2019

Lovely hotel with character but not suitable for the less mobile. Access in and out of the hotel is tricky. Ideal for the Ironbridge area with lots to see and do. Food good but need to book if you want to eat in the restaurant.

"Peaceful getaway"

soonup, Mumbai, India 20/06/2019

We were a large group, Mainly vegetarians so the restaurant was unable to offer more than a simple pasta. Breakfast was well served with a very attentive staff. The hotel has beautiful decorative tiles that are hard to come by these days and the large chimneys of the Maws factory where they were made is a good reminder of the pride artisans took in their work. The superbly crafted iron bridge is a short walk away and even with the constant drizzle it was a lovely walk, where we could cut through a flight of stairs under a church. There's a shop selling only teddy bears with Christopher Robin's Alpha Farnell teddy bear - Edward as its show stopper.

"room was small"

tracyc305, Fareham, United Kingdom 15/06/2019

We found the staff very friendly and helpful and overall enjoyed the stay but wish the bedroom was anywhere near as large as the space in the corridor outside. Our stay was for only 2 nights so did not bother to let reception know until we checked out, apparently we could have been moved. The room was on the ground floor not far from the reception but was only big enough to stand up between the bed and wardrobe so could not pass each other without one of us sitting on the bed! We arrived just before 2pm check in expecting to check in but necessarily to be allowed in to the room but was asked to wait until 2pm by which time there were other people also waiting. The restaurant food was good quality and would recommend the goats cheese mouse it was delicious. I would say though to book as although there are a number of tables they do not allow them all to be filled. It does mean the service is very good. The bar staff were helpful for advice and makes a great hot chocolate.

"Holyhead Autumn Activities Club"

Shejim, Anglesey, North Wales 12/06/2019

A group of us stayed 8th June 2019, we pre ordered food as requested by the Hotel. We were met by staff who had our room numbers for fast check in, and our luggage was taken to rooms for us. Our room was number 39. It was bright and very clean. Bathroom was modern with excellent shower over bath. Very comfortable bed. Our evening meal was served to the whole party with bright, cheerful efficiency. Our food was excellent and very filling. Breakfast was self service, plenty of choice. We would definitely recommend it. The gardens were beautiful.

"Perfect stay"

David H, Anglesey, United Kingdom 09/06/2019

We cannot understand why this hotel is rated 4 star. Staff were absolutely brilliant, nothing was too much trouble. As for the meal we couldnt fault it, if anything too much food. Will definitely stay here again, beutifull location on the banks of the river Severn.

"Sorry not for us"

_p_hart413, Warrington, United Kingdom 07/06/2019

The staff here were excellent and breakfast was pleasant good quality but not a lot of choice but this hotel needs to be updated extremely tired and worn out disappointed with BEST WESTERN. will return to ironbridge as it's a beautiful place and the people are lovely but not this hotel sorry ☹️

"weekend to introduce my wife to the experience"

ken a, Cambridge, United Kingdom 06/06/2019

brilliant! excellent staff and great facilities close to park and river. Oldies passport included in price giving access to all ten (yes 10) museums in the area which is the heart of the industrial revolution - iron, coalport pottery, clay pipes, wall tiles and blist hill Victorian village reconstruction

"Great location good food"

User 04/06/2019

We stayed at this hotel to visit the surrounding area & museums. The interconnecting rooms were a bit dated but clean although very warm all the time despite having the (small) window open. The staff were all very friendly & helpful and the food excellent. Would definitely visit again but would ask for a ground floor room as they may be cooler. There is a lift.

"Stunning location"

Excursion68410742200, Rochdale, United Kingdom 03/06/2019

Just arrived back from a mid week break at best western ironbridge. The hotel is lovely and situated in stunning surroundings. The 3 night package was excellent value for money and the food was delicious. Will definitely be returning in the near future.

"Friendly staff, poor accommodation"

Carol379, London, United Kingdom 03/06/2019

Stayed here using Best Western points: and that might have been the problem. Booked a twin room and, to put it mildly, it was grim. So tiny there was no room for a luggage stand. Furnishings so tired as to be exhausted. Stained carpet. The predominant colour seemed to be a sickly beige. The room was also incredibly hot, paricularly in the bathroom and no amount of a/c dial twiddling could change that so maybe it was broken. This was not a warm day outside. Only one half of the small window opened so not a lot of relief from that either. The beds were awful. You could feel ridges (springs?) in the mattresses and my child had to sleep on top of a duvet. I did ask if we could have another, better, room but got told there was no availability and we had the best twin room available anyway. In the morning I went down to breakfast at just before 9.15 and got told breakfast had finished. Luckily the staff were lovely and got together a breakfast for me. The food in general, however, was poor. We had a bar meal in the evening: if you squeezed a chip oil literally dripped from it and the same with the onion rings. Both were inedible. My child had such a bad night we had to leave after one night of a booked two night stay. So, poor accommodation though other rooms such as the 'executive rooms', might be better. There is no excuse for the food though. Friendly staff in the main.

"Little Gem"

279jackys, Leigh, United Kingdom 29/05/2019

We are just home from a two night stay at The Valley Hotel. This place is an gem of a place, old fashioned, in the best possible sense. The building, grounds and rooms are lovely but the difference is made by the staff. Whichever role they have, we found them to be professional, polite and above all happy in their work, and it showed. My partner has mobility difficulties and the room, and more importantly, the bathroom was perfect for us. We had the cooked breakfast which was as good as we're ever had, and ate in the restaurant Chez Maw. The main course of pulled lamb was amazing, I was tempted by the chocolate torte with rum and raisin.. reminded me of a favourite chocolate bar... but a million times better. So if you're looking for quality in every way, The Valley is for you.

"Beautiful location"

Suzanne1London, London 29/05/2019

Great 3* hotel, pretty historical house, surrounded by mature trees. Just a short walk to the famous Ironbridge and town shops. There is a park at the bottom of the garden with views of the river. We were lucky enough to be surprised by the 1940's enactment weekend which was excellent entertainment. Every member of staff made our stay enjoyable, our room was huge and clean, full of light and quiet even though we over looked the car park. The only things I didn't like was the bathroom had plain glass I forgot to pull the blind so but it possibly a listed building therefore could not be altered. The bed was again huge but just too firm for my personal preference. There are some very steep steps from the car park down to the reception avoid, use the two steps further down or use the bar entrance for safety. The breakfast was good for the price. We didn't eat at the hotel in the evening, there is a good mixture of restaurant in the town and close by but would recommend booking at peak season. I would stay here again.

"Romantic short break"

css236, Telford, United Kingdom 29/05/2019

We have stopped here on several occasions now & it us always a brilliant stay from start to finish. Comfy beds, brill food, excellent staff plus plenty of other activities to do in the local area should you want to.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Thank you for choosing us again for a recent getaway.. delighted to learn of your enjoyment of all aspects. It is always a pleasure welcoming guests back.. and we hope it is not too long before your next visit! With regards

"Only spoiler is breakfast"

Elvis123, Smethwick 28/05/2019

i've stayed here before and it never disappoints. The staff go the extra mile regularly and the rooms are adequate without being exceptional. My only gripe is the breakfast experience. We were down as 'continental' and it was a little basic to say the least. You only were given two rounds of toast which is a little mean. The pastries topped it up but it was all a little too bland for me. Yes you could upgrade but I feel it could be offered as complimentary for one of the nights as were are now regular Best Western customers.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, It is wonderful to hear from a returning guest.. I am pleased you have been well looked after by the team. My apologies that breakfast did not exceed your expectations. I have noted you comments for further review. We hope you will be returning to us again soon! With regards


Tourist07627927998, Bromsgrove, United Kingdom 27/05/2019

I recently had my wedding day at the best western Valley Hotel. What an amazing hotel to do it at. The staff were fantastic and the venue was amazing I couldn't of asked for a better accommodating staff team

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Thank you for sharing feedback following your Wedding in the Hotel. We are delighted to learn we exceeded your expectations...your compliments are very much appreciated. Many congratulations and we hope to welcome you back to relive all the memories of a very special day.. With regards

"A little gem hidden in the Valley"

Lippyblonde1, Bedford, United Kingdom 23/05/2019

Lovely old building set in beautiful grounds, very peaceful, with free parking. Just a short stroll away is the Iron Bridge with a few shops and cafes. Also the Museum of the Gorge is very closely. Bought an Annual Passport ticket which covered us for Blists Hill Village Museum and many others close by. All fascinating in their own ways and learnt alot about the history of the area. Hotel staff were so friendly and helpful, and food was excellent. My Husband has dairy intolerance and they adapted food for him without any fuss. Can highly recommend.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Delighted to learn of your enjoyed stay here in the wonderful Ironbridge Gorge, and very pleased that your dinner requirements were efficiently met by the Team. Thank you for the kind compliments. The Museum passports certainly offer fantastic value and as they remain valid for 12 months we hope you will be back very soon to enjoy a bit more! With regards

"Return to Ironbridge"

Escape31047258259, Fowlmere, United Kingdom 22/05/2019

This was a short break for my wife and I following an earlier visit I made to the hotel in 2016. Once again, service was impeccable and our visit was enhanced by your free passport to all Ironbridge museums during our stay - which we put to use fully

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, It was a pleasure to welcome you back to the Hotel and very pleased you enjoyed the return visit.. We hope to welcome you back again soon.. in order to make use of all the value in your annual passport..Please do not hesitate to get in touch if we can be of any assistance. With regards

"very friendly hotel with good food"

User 19/05/2019

This is a traditional hotel with friendly staff, good food a lovely service. Great for a weekend in Ironbridge. As it is quite an old building there are features that reflect the area, which is nice, but of course that comes with creaky floorboards and a particular style. Rooms are clean and pleasant. Restaurant evening meal was excellent.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are delighted to learn of your enjoyment of all aspects of the stay and thank you for all the kind feedback. We very much hope to welcome you back again soon! With regards

"Bit dated but friendly"

mb54461, Lichfield, United Kingdom 16/05/2019

Dated rooms , very uncomfortable hard bed too. I slept on duvet just to get some softness...not ideal. Original room given was part below ground level and very dark. On complaining we were moved to a much nicer positioned room albeit very dated. The gardens and surrounding walkways are lovely. Breakfast was very good. Staff very friendly and accommodating.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are sorry to learn that the bed did not meet with your comfort and the room with your expectations, we have noted your feedback. We do have an on-going refurbishment plan, with some of our public areas being done this year. Our gardens and outlook onto the park are not to be beaten, particularly in this sunny period we are currently experiencing. We do very much hope you will be back again in the future.. With regards

"Lovely hotel and staff"

Moriston, Newbury, United Kingdom 16/05/2019

We stayed here for two nights using a voucher and had a great stay. The hotel is set in lovely gardens leading down to the river and about a 10 minute walk from the bridge and a few lovely shops. Our room was clean and comfortable and the staff very friendly and helpful. There are some lovely walks in the area and maps can be picked up from the Visitor Information Centre just down the road.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Thank you for your feedback following your recent short stay in the hotel; we are very pleased you enjoyed all aspects. We certainly do have a fantastic location and we very much hope you ll be back again to explore some more! With regards

"Fantastic Night Away for Anniversary"

dalekynaston, Telford, United Kingdom 13/05/2019

This hotel is on my doorstep and I have been to many business network meetings there over the years and attended Christmas parties. My wife and I stayed in a large room with balcony and had a bottle of bubbly in the room on arrival. We had a two course meal in Chez Maws restaurant and had breakfast the following morning. he room was clean and well apportioned with a lovely view from the balcony. The meal in Chez Maws was just outstanding. I would go as far as to say that it is the best place to eat in Telford. Real fine dining with excellent service. The breakfast was a really good quality too, with polite and attentive staff waiting on us. I highly recommend this to anyone wanting to visit Ironbridge or even just for a night away together. brilliant!


User 12/05/2019

This is probably the cleanest, friendliest hotel I have stayed in. Room spotless. Victorian tiles on walls in corridor gleamed. Dinner and breakfast wonderful. Service perfect. Can't wait to go again.

"Best Best Western"

Villan64, The Royal Town of Sutton Coldfield, United Kingdom 10/05/2019

We stayed at the Valley using a two night gift voucher. This was the second time we had stayed at the hotel so we had an expectation that we would be happy with the accommodation. It is a great location a short walk from the famous bridge and numerous pubs/coffee shops. The staff are helpful and friendly and the rooms comfortable and clean, but the top accolade goes to the chefs. The evening meals and breakfast were excellent, as good as we have had in hotels of this grade!

"Two night break"

Pat B, Banbury 08/05/2019

As a belated 70th Birthday treat my cousin took me for a 2 night break. We were greeted by a friendly helpful receptionist. We also booked to eat in in the evening. Room was well appointed clean and adequate. The bar staff and restaurant staff were very helpful and friendly. As we asked for directions to somewhere useful the receptionist printed off route plans..Recommend this place if you want to visit the museums and National trust places near by.

"Valley Hotel"

PowysSue, powys 07/05/2019

We stayed here over Easter ,All the staff were freindly ,The buffet breakfast was good , lovely Gardens to sit out in Our room was near the function room so was noisy on the Friday night ,could hear children running around ,would advise to ask for a room far away from the function room ,would stay at this hotel again

"Fabulous Food"

Traveler16864511934, Sturminster Newton, United Kingdom 07/05/2019

The best restaurant food I have had for a while, well prepared and presented and good value. The chef was very willing to put together fresh vegan food for one of our party, and Paige, restaurant manager couldn't have been more helpful and attentive, a rare combination.

"A thoroughly pleasant interlude"

Elizabeth K, Lymington 07/05/2019

The hotel location is perfect as are all the staff from the handyman to the cleaners, restaurant staff and receptionists. Everyone was polite, friendly, helpful, we simply could not have asked for more. There are plenty of walks around and also many museums and places of interest. Some interesting tourist shops and cafes.

"Brilliant Weekend"

User 30/04/2019

Booked our group of walker in the B/W Valley in Ironbridge 7 people 3 nights. The Hotel , Staff and Food were faultless we could not have wanted better. We go away as a walking group once a year and will continue to use BW hotels now as our first choice


Phil E, Stanford-Le-Hope, United Kingdom 29/04/2019

I was working in Shrewsbury for two weeks and had been booked into a very disappointing hotel so on the second day a quick search online led me to the Valley Hotel. The had a room available so I booked it and checked in. You could ask for a better setting, nestling in the valley a short distance from the river. A beautiful hotel inside and out! The staff are incredibly friendly, helpful and professional. My room was spotless and well equipped with all that I would need. So far everything was looking good but the very best was yet to come. I booked a table for dinner and made my way to the restaurant at the appropriate time; well, with enough time to enjoy a pre dinner drink and some delicious canapes beforehand. I was given the menu and specials to peruse and the dishes available were simply stunning. The actual food surpassed all expectations! Every single meal I ate during my, almost, two week stay was amazing. There are too many highlights to list them all but the goat's cheese mousse was wonderful, the braised blade of beef was beautifully tender and rich, the gnocchi was gorgeous and the sea bass simply superb. I cannot put into words how fantastic the food is at this hotel. To top it off they also serve to great, local real ales from Salopian Brewery; perfectly kept and served too. So enjoyable was my stay here that I am looking for excuses to come back...

"Great location!"

John C, Bristol, United Kingdom 28/04/2019

This is a lovely hotel in a good location..short walk through pretty park to the Ironbridge. Lots of nice walks. Nice rooms though was woken early by extremely noisy extractor fan near room. Spoke to Lynne (who was very helpful and friendly)in reception who immediately offered to change our room. I was very impressed by the customer service and friendliness of all the staff.

"Exceeded Expectations - Clean Air Policy fantastic"

ILP-JP, England 24/04/2019

This is the best ever hotel for clean air that I have ever stayed in. With no smoking allowed in the outside seating areas or near the entrances, it was pure joy to sit and take in the air in the wonderfully peaceful gardens facing the hills and the river further down, listening only to the birds. The welcome was excellent and despite being the Easter Weekend and possibly short-staffed, you were made to feel special and nothing was too much trouble for one young woman in particular. Rooms were a decent size and the bath filled quickly with piping hot water. Free internet and a large (queen size) bed was good too. We had a bar meal rather than the restaurant option and albeit more than we would usually spend, the quality was excellent - specially with a pint of the local cider. (Cooked) breakfast too was great on the first day, and although we were informed on the second day that we only had a continental option, the hotel did not charge extra for this oversight. Nevertheless, the "sausage test" passed with flying colours! We particularly liked being able to use the charging point to charge our car batteries. One small downside was the heat in the room (yes it was the hottest Easter for many years) and as it had been "Baltic" the previous week the underfloor heating had not cooled down to reflect the change. A fan was available.

"Shan and garys wedding"

User 23/04/2019

Came here on good friday for my mums was lovely and staff could not do enough for us especially lee and paige were brilliant...great service lovely breakfast in morning very enjoyable from all our family thank you for hosting a great wedding and a enjoyable stay.

"Birthday Party"

Vacation23717287035, Telford, United Kingdom 16/04/2019

The Best Western Valley Hotel is in a perfect setting. The staff are excellent and the food superb. We have held other functions here and the service is always first class. I would highly recommend this hotel

"Welcoming staff, good location, lovely room - we'll be back!"

456charlie, Gloucester, United Kingdom 14/04/2019

Booked this in conjunction with a GReat Escapes voucher we'd been given for Christmas and it was straightforward to phone and ask if OK to book another two days in advance of the date we'd hoped to use the voucher for. Slight niggle in that the price quoted on the phone differed to that shown on the online quote through the Bestwestern website, but we overcame this by booking on line and giving the receptionist the booking reference to tie it up with the voucher booking. On arrival we knew we were a little early, but it was no problem to park up the car and wander into town. Location wise is fab - only a short stroll into the heart of Ironbridge. Made interesting due to the recent flooding in that the walk through the park from the bottom of the hotel garden wasn;t an option without armbands, and on our first night there was a pedestrian detour to go around the riverside closed due to the temporary flood barriers, but these were removed later that evening. When we were able to check in, the room we were allocated was lovely and spacious and even had a small balcony which was lovely in the morning to sit out with a cuppa listening to the birds. Breakfast was great and really set us up for the day. The voucher night only included continental, but it was no problem to upgrade to a full breakfast for £5 each. All the staff we met were very welcoming and friendly. Nothing was ever too much trouble, and they were great to talk to. They are all a real credit to the hotel and really helped to make our stay. We walked to the Tile Museum on day 1, Blists Hill Victorian Town on day 2 (which did take us about an hour & fifteen to stroll through the woods) and the Museum of Iron on day 3. If I'm being totally honest the Museum of Iron was a bit of a let down after the other two as loads to read and not much to look at. All in all, a fabulous few days to celebrate our Anniversary, and we will look forward to returning soon.

"Friendly staff"

Nan1945, Barnsley, United Kingdom 13/04/2019

The staff are very friendly and the hotel is well placed for the Ironbridge Gorge. The setting is very picturesque. BUT on the negative side..... not sure why the 'disabled room' is at the opposite end of the hotel from the dining room and bar. Although there is a self operated lift up to the room, there is a steep incline to get there - not good with a wheelchair I would imagine! There is no hot water and the pillows could do with replacing.

"Nice Stay"

gaynort55, Barry Vale of Glamorgan 08/04/2019

Stayed here for 2 nights for a family wedding. Room was basic but comfortable. Food was not very hot when served in the lounge bar and was quite disappointed as it was restaurant prices Breakfast was very nice choice but again not very hot. It would have been nice to have a microwave for guests to reheat the food if required. Long wait to be served at the bar during the day. Had to ring the bell several times for service. Hotel is ideally situated for some nice walks and of course easy access to Ironbridge.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Thank you for your feedback following your recent stay with us. Firstly apologies for your wait at the bar- we had a problem with our bell which we didn't realise but is now all rectified. Also sorry to hear the food did not meet with your satisfaction; this is very unusual and has been passed back to the Chef for investigation. We trust you enjoyed the family wedding and very much hope that we have an opportunity to welcome you back again in the future. With regards

"One & Only (Stay)"

V8123, London, United Kingdom 07/04/2019

Having referred to The Telegraph on-line Travel review; which I would normally give great credence to; giving this Hotel an 8/10 overall score, we stayed for one night. The old adage, which us travellers should be constantly reminded of rang prevalently; “you pay for what you get”. This shall be the “one & only” time staying at this Hotel and when returning to the area of Ironbridge we shall pay that little bit more elsewhere for our stay.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are very sorry to learn that your stay with us did not meet with your expectations on this occasion. It is our genuine intention that all of our guests leave having had a positive experience. I am pleased that we have been able to understand more about your stay through direct communication. We hope to have the chance to welcome you back again in the future. With regards

"Lovely short break"

Anne K, Northampton, United Kingdom 05/04/2019

We booked this short break using a Buy A Gift voucher (2 nights for the price of 1). Hotel is in a lovely location overlooking the park and is an easy 10 minute walk to the Ironbridge and to the pubs and restaurants. There was plenty of room in the hotel car park and it was great not having to use the car to go out for our evening meal to one of the local pubs. The room was okay, not much of a view, just a conservatory roof, but had everything we needed and was really quiet at night, which was a real bonus compared to most hotels we stay in. We found the staff exceptionally friendly and efficient and would certainly love to stay here again and will recommend to friends and family.

"Chez Maw Restaurant"

KBRCS, Telford, United Kingdom 04/04/2019

We haven't stayed here as we live just up the road and visit this great place on Sundays after a little walk down the Gorge. The first time we have had an evening meal and it was absolutely fabulous in all aspects. The Staff we know from our previous visits are very good, helpful and friendly. The ambience and table service was very good but the food was some of the best we've had, ever. The weekend before we were in Oxford eating in a Michelin Star restaurant and very good but the Valley restaurant was a lot better. And they found out it was my wife's birthday they got us a special drink for us to celebrate.

"Well appointed"

lorraineck, England 03/04/2019

Lovely spot that the hotel is in just a short walk to the bridge and other attractions. The breakfast was lovely, probably one of the best hotel breakfasts I have had for a long time and the waitress was arpttentive and very pleasant. We only stayed for one night but had it been longer would have asked to move from our room, 32, I believe, as the bed was just a double and the shower was dreadful

"Great staff, great food, fab location "

Martin_Doc, Aberdeen, United Kingdom 30/03/2019

I stayed at the Valley Hotel for a couple of nights with my wife and parents. Our rooms were comfortable and clean. We had a deal with dinner, bed and breakfast. The dinner was first class, all the food was well cooked and the staff were efficient and helpful. Breakfast too was a good experience, despite being busy the waitresses took time to ensure everything was alright with the meal and even suggested places for us to visit during our stay. The bar had Salop Brewery beer, I can recommend the Darwin's Origin beer! We had an enjoyable stay and left with some lovely memories.

"Fantastic hotel"

johnmalthouse021, Leeds, United Kingdom 29/03/2019

Stayed for one night on a bed breakfast and evening meal. What great value this was. The service and rooms were excellent. I would not hesitate to return to this hotel. The location was also perfect next the river

"Nice hotel in an amazing location"

NoBeachForMe, Manchester, United Kingdom 26/03/2019

We stayed here as a family during our visit to Ironbrige, the location is absolutely perfect for a wander down into the village. It's an interesting hotel with some amazing architecture, likely created by joining together multiple historic buildings, well worth exploring the hotel to take in the structure. Behind the hotel is a huge park, perfect for the children to play or for a quick walk before bed. Rooms are pretty standard for a chain of hotels, clean and comfortable but nothing to write home about. I've marked the review down as 4 star as the restaurant doesn't open until 7pm and even then, all tables were booked up until 8:15 so if you want food, either book ahead or wander down the road to somewhere with more family friendly opening hours of which there were plenty of options. Staff were exceptionally friendly and welcoming, definitely worth another visit.

"Noisy room"

Alilondon_2013, London, United Kingdom 24/03/2019

We stayed here on Saturday evening. The room was very noisy with an event directly below us. The worst thing was that our room was next to a number of cupboards in the hallway. We were woken up at 4am and then again about 5am with loud banging on the wall against our bed which must have been staff in the cupboard. When I complained at check out the staff were not able to do anything fir us unfortunately. Breakfast was good. Good location and free parking. Decor a bit dated overall.

"lovely location picturesque"

934bill, Braintree, United Kingdom 22/03/2019

stayed for a couple of nights. Great breakfast. our rooms were right at the top of the hotel and were comfortable however it would be better on the lower floors. The building beautiful with original features throughout

"If you are staying at this hotel BE WARNED"

David C, Great Yarmouth, United Kingdom 21/03/2019

We experienced a very bad Saturday night with a disco thumping underneath us. The plan was to get an early night to attend a conference on the Sunday morning. This did not happen. We will nt be staying here again.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are in receipt of your feedback regarding noise that you experienced from a disco on one of the three nights that you stayed with us last weekend and have also communicated with you directly in regards to this. We take all feedback very seriously so pleased be assured that your feedback is having our full attention. I will investigate with the team on duty during your time of reporting the concerns; I am aware the Hotel was extremely busy and the possibility of a room move was unfortunately not possible and our apologies for this. I would like to assure you that we very rarely experience noise concerns from that particular bedroom, and we allocated you the bedroom with the very best intentions. It is genuinely our intent that all of guests leave us having had a positive experience and had we have thought this was not going to be the case for any reason, action would have been taken accordingly. I trust all other aspects of the stay were enjoyed and please do reconsider staying with us in the future. Should this be the case please contact us directly to discuss your concerns and preferences and we will do everything possible to ensure you a comfortable and enjoyable stay. With regards

"Short break"

sue m, Warrington, United Kingdom 19/03/2019

Great location for all the iron gorge museums and just a short walk to the Ironbridge. We ate in the restaurant one evening and out on the second. The food and breakfast were very nice. All the staff were very polite and helpful.Our room looked liked it had been refurbished though the decor looked a little dated but comfortable and clean.

"Fantastic location and hotel"

fran769, Liverpool, United Kingdom 16/03/2019

Set on wonderful grounds, plenty of bird watching and a great breakfast. The room was nicely decorated and dinner is available ib the restaurant. Hotel is a 5 minute walk from the Iron Bridge and lots of nice bars.

"Weekend visit"

User 07/03/2019

The hotel. Room was great Staff are lovely Food is amazing One particular girl on the housekeeping team was influenced by alcohol on Sunday the day I left... I spoke to another house keeper which said she was going to report it and I can not praise this girl enough, lovely, polite, well presented and excellent customer service she shown me... Excellent hotel apart from this one particular girl....


Alicehardy123, Kidderminster, United Kingdom 06/03/2019

I stayed here for my birthday weekend. I had breakfast and dinner for three nights included in my room for a great price of under 200 pounds. Room was a bit small but got everything I needed. Only two things can be improved from my stay that they have shampoo and conditioner in the room rather than hair and body I suggest bringing your own. And on the second day on my room being remade I didn't get anything refilled like water or hot chocolate or sugar and milk. My stay that I had was amazing. The staff was extremely helpful when I got lost trying to find one of the museum's. The breakfast was on a buffet which didn't have alot of selection. The dinner however was impeccable the staff was so polite I never had a service like it. They knew how many nights I was here for and had a chat with me about what food I had over the stay.

"Good value"

Sueondartmoor, Norfolk, United Kingdom 24/02/2019

Good place to stay in Ironbridge with a short walk along to the bridge itself and all the restaurants in the area. We were given what was obviously a value room but then we had such a good offer we accepted that. As in most Great Westerns, the breakfast and service given was great.

"Punching above their weight - or my expectations."

User 24/02/2019

1) I had got the date wrong and booked for a date in the future, but they found us a very nice, comfortable room on a Saturday night even though they also had a big wedding. 2) the meal was an excellent gourmet delight with some very interesting and imaginative choices - not the usual fare, which tasted fabulous. Also the waiting staff were very attentive and friendly

"Great location, food and staff."

goodtogethome, London 24/02/2019

The hotel is well located with lots of parking spaces and a lovely garden backing onto the riverside walk. Previous reviews have mentioned the tiles in the hall and staircase which are superb. I might have chosen a different wallpaper to go with them, but hey, who looks at the paper when you have tiles like that. The room was warm, the bed comfortable the view over the park lovely. Tea making facilities with nice biscuits. The bathroom looked as if it had been newly renovated. Shampoo etc supplied. Carpets thick and clean. Breakfast perfect, though the croissants did go quickly. Glad we had booked the room and evening meal package as the food was excellent. The menu is not huge, which means everything is freshly cooked, and arrives on hot plates. Trying to think of any negatives to balance my review but have to say I would be scraping the barrel to find something worse than no shower cap or pillows that feel a bit lumpy. This is the third Best Western franchise hotel I have stayed at and I have to say I am impressed. Will be planning a repeat trip soon as there was too much to see in two days.

"Amazing location for Ironbridge and the gorge"

User 23/02/2019

This hotel is perfectly located for visiting the attractions of the Ironbridge area. Situated on the banks of the river Severn with a garden terrace that leads down to the river bank and bank side walks. It has the added bonus of a carpark which enables the visitor to park up and then walk to the majority of the local museums and attractions. There were a couple of downsides with the room itself. Room 28 has a shared doorway and is below 3 other rooms. It meant there was constant traffic to and from the other rooms which disturbs your sleep. Avoid this room. Also it is definitely not wheelchair accessible. It is not something we requested but guests should be aware of the doors and steps needed to negotiate access. The bathroom facilities were small and the WC is located directly in front of the bathroom door. Our main gripe was the shower. In fact it was not a shower but a dribble of water that trickled down the tiles. Setting the heat was almost impossible. Finding the point between scalding and freezing required great precision. It made showering an unpleasant experience. Be wary about which nights you stay there. The hotel caters for wedding receptions and as such can be noisy in the evening. Waking to yet another guest stumbling to their room at 04.30 is not great. All that said the hotel is definitely worth booking but just be careful about which room you choose and which nights you stay.

"Brilliant weekend"

LegalBaz, Guildford, United Kingdom 18/02/2019

We stayed for the weekend of my wife's birthday. Hotel very comfortable and well maintained. Staff friendly and welcoming and food was truely excellent. Convenient to the centre of Ironbridge and some great walks in the area. Recommended

"Great venue for business meeting and also social events"

dalekynaston, Telford, United Kingdom 12/02/2019

I regularly attend evening network meetings at The Valley hotel where the food is excellent and the welcome just the same. I would recommend to anyone looking for a business venue. Equally, I have attended social parties and experienced just the same level of quality.

"Comfortable and convenient"

PeterLanky, Wigan, United Kingdom 12/02/2019

The hotel is located only 5 minutes walk from the centre of Ironbridge and benefits from being an interesting old residence rather than modern and soulless. The interior is something of a labyrinth with rooms and corridors in an interesting arrangement and some rooms even being on mid storey. After checking in, one is greeted with some fine examples of local ceramic tiles on the corridor and staircase, which you can find out more by a visit to Jackfield. Our room at the far corner was small but comfortable, but did seem to suffer from the very regular sound of extractor fans in other rooms or maybe even the kitchen, which stopped me giving an 'excellent' review. Breakfast can be either served or buffet depending on the number of guests, but both are good quality, and served with good coffee and tea. Staff are efficient and attentive. There is a large car park and a garden at the rear, but being early February we didn't take advantage of sitting out. The garden leads to the river and an alternative walk into town.

"very good service and accommodation"

O2924HNgarym, Burton upon Trent, United Kingdom 10/02/2019

stayed recently for my wife's birthday they really looked after us upgraded the room for my wife got the flowers for me a an extra present, lent me champagne flutes for the champagne i had taken for the three nights stay

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We re delighted you had an enjoyable celebration stopover in the Hotel, and very pleased you were well looked after by the Team.. We hope you will be back to see us again soon for the next celebration, if not before! With regards


Debs1162, Manchester, United Kingdom 06/02/2019

I couldn't possibly tell you one negative things about our visit (last weekend) to the Hotel. All staff were polite, friendly, smart, all knew their jobs and couldnt do enough for you, they all made an effort to speak to us. Staff - BRILLIANT Food - BRILLIANT Room - Very comfortable and clean. Would definately recommend this hotel and would visit there again when next in the area :) A+++++++++++

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Very pleased to learn of your enjoyment of the stay with us, thank you for the amazing compliments and recommendation. We are looking forward to welcoming you back soon to enjoy it all over again! With regards

"Superb stay"

User 06/02/2019

We have just returned from the Best western hotel, and I have to say we had a fantastic 2 days. Friendly staff, who always have,a,smile for you.AA Rosette awarded restaurant, we ate from the bar menu, the best huge quarter pounder I have had in a very long time. Exquisitely presented to. Fantastic. Well done to all of you. A fantastic, queen sized bed which was very comfortable. There are lovely views from the rear of the hotel, well worth a,walk in the huge park, lots to explore young and old. There is no lift so bear this in mind when booking. Breakfast freshly served to your liking, and great choices, locally sought. And there's plenty to explore around the local area. I have nothing to moan about which makes,a pleasant change, we'll definitely be booking again soon. Great deals,from Groupon. I've stayed in top hotels and this beats them. Thanks so much for a awesome break.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Thank you for the wonderful feedback, delighted to hear you enjoyed all aspects of the stay and that you will return to us again in the future.. very much look forward to welcoming you back soon.. With regards

"Overnight stay."

Anne J, Ebbw Vale, United Kingdom 05/02/2019

Just returned from an overnight stay at the Best Western (Groupon) Couldn't fault it.Lovely,clean,warm room.Evening meal was excellent.The hot chocolate and brownie included in offer was very nice. Staff very helpful. We would return

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Delighted to learn you enjoyed an overnight stay with us and intend to return in the future.. Thank you for your compliments of the food and service. Look forward to welcoming you back! With regards

"Pleased to recommend"

Stephen R, Solihull, United Kingdom 03/02/2019

Allocated room No. 6 accessed via a stunning corridor & stairway of original wall tiles relative to the history of the area was the first of many treats. Rear gardens merge with riverside paths which are much more likely to be appreciated in the warmer weather. Short stroll to the "Bridge" itself, coupled with convenient short drives to the many local museums available.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Thank you for sharing your feedback and recommendation.. The parkland is certainly enjoyable in the warmer weather and provides a very colourful outlook from the Hotel when spring starts to arrive.. we hope you will be back to enjoy more of the Hotel and surrounding areas later in the year.. With regards

"Outstanding hotel"

User 03/02/2019

This hotel was spotlessly clean and all the staff went out of their way to be friendly and helpful. The breakfast selection included an amazing selection of delicious hot and cold foods. The hotel itself was charming and gave excellent value for the price paid.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are delighted you enjoyed your experience with us and thank you for the kind compliments. We have a fantastic Team who all very much look forward to welcoming you again soon! With regards

"Would stay here again"

Peter A, Bournemouth 01/02/2019

I had a single room with some good and bad points: + bed was comfortable + it was spacious + it was clean + it was quiet - decorations a bit drab - window could be opened but would then blow about in the wind - shower temperature control was very difficult and for me this was the worst apsect of my stay. The hotel had a smart restuiarant and a bar which normally served food but did not on the Saturday evening when I was staying because there was a special function on which was a bit disappointing. Breakfast was quick to be served and in terms of quality average for a chain hotel, nothing bad, nothing particularly good. Staff all very cheery and helpful. Ironbridge is nice little town. Overall I felt the hotel was good value by the standards of the Telford area and I would stay here again.

"Nicely decorated hotel in a lovely location"

GavinC834, Oxted, United Kingdom 29/01/2019

Well kept hotel with good food. Staff are very friendly. Shower temperature was a bit hit and miss but the bed was comfortable. Chose to eat in the bar and the food was plentiful and of good quality. Breakfast cooked to order which is better than other hotels usual dried up buffet stuff.

"Lovely Place"

User 27/01/2019

Really enjoyed our stay here nothing was too much trouble. We checked in at 5 pm and were treated with a chocolate treat and a hot chocolate was lovely :) Comfortable bed even though we were in the smallest room in the hotel it was still really looked after. Next time we will stay in one of the four poster beds but it was literally a last minute decision so nothing to do with the hotels. Breakfast was delicious and plentiful lots to choose from. Late check out at 12pm too was wonderful and really loved it here. Thank you great western for a lovely stay see you again soon hopefully. Tess and Rob room 34

"Multiple stays over the past 12 months"

User 23/01/2019

This is a great hotel Food is excellent for all meals Service is excellent and the staff are very friendly. They really do deserve an award. The restaurant gets busy so book, but I can see why it does get busy

"Great location for the nearby attractions"

Mr_Spock56, Stoke-on-Trent, United Kingdom 21/01/2019

Booked this whils in the sale as part of the winter savour rate and it proved really good value. Its a 10 minute walk to the centre of Ironbridge has loads of parking and has a really smart appearance inside and out. The staff were really friendly and helpful (especialy at breakfast) and the breakfast choice was great (self serve). I would stay here again if in the area. l


User 21/01/2019

The room was freezing fobbed off with a portable heater could have blown harder, sat there in our coats not even an offer to change room. Asked for hotel mode to be turned of the tv as my partner is partially deaf not a very professional response although did do it.

"Excellent Best Western hotel"

juliaandjim2016, Warrington, United Kingdom 19/01/2019

We have stayed here this weekend and found the staff to be highly efficient and professional yet friendly and welcoming. The bedroom is warm and very comfortable for a winter break and the bathroom was clean and modern with an excellent shower over the bath. The food in the restaurant is of an excellent quality and beautifully presented. Nothing is too much trouble, including excellent room service, which was an added bonus. The hotel was very popular, rightly so, and superbly located for the town of Ironbridge and the wealth of museums in the area. We will certainly be back to stay again and would recommend highly. Many thanks to the whole team.

"Good standard Best Western Hotel"

PeterPiper1, Washington DC, District of Columbia 19/01/2019

Pros: Generally good standard throughout hotel. Historic feel, including tiles from the original owner, a 19th century tile manufacturer Walking distance to numerous pubs, restaurants and even a Teddy bear shop Nice breakfast / dining area with a bit of a view Helpful staff Cleaning done properly Plenty of parking available Breakfast is also good standard: continental buffet plus hot breakfast menu Cons: First room I was shown was a bit on the low side for someone who's moderately tall, but upon request the room was changed and was completely satisfied with the 2nd room Lounge area is not bad but could do with a bit of a revamp Remember that this area is the 'heart' of the hotel and one of the first places guests see upon entering consider adding a gas fireplace possibly new furniture Have a look at other Best westerns such as the Plough and Harrow for inspiration. All in all, a good hotel that is up to Best Western's 3-star standards, in general comfort far exceeds any of the bland, modern boring places like Travelodge

"Dirty hotel"

User 16/01/2019

Hotel public areas are dirty. Rubbish on the floor, dirty carpets etc.Room was ok.Receptionist was really helpful with the reservation, but not friendly (no smile).Breakfast was one of the worst I've had. Self-service buffet but as I had it at 9am, it was stale and overcooked under the heating lights.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are sorry to learn that your recent stay with us did not meet or indeed exceed your expectations on this occasion. It is our genuine intention that all of our guests leave having had a positive experience and it is very unusual for us to receive feedback of this nature. We have noted your feedback but if you would like to discuss your feedback with us further to help us better understand your concerns, please do not hesitate to contact me directly at the Hotel. We hope to hear from you soon. With regards

"A lovely hotel for a couples weekend"

kim p, Coventry, United Kingdom 16/01/2019

The hotel was lovely, rooms excellent, staff very friendly and helpful. I have a medical condition that limits the foods I can eat, receptionist advised that the chef would happily adapt the menu to suit my needs. I had a beautiful meal that I really enjoyed especially because someone took the time to cater for my needs.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, It is wonderful to learn of your enjoyment of a weekend stay in the Hotel, and I m delighted that your requirements were efficiently handled. Thank you for sharing your feedback and we hope to see you back with us very soon.. With regards


User 16/01/2019

Really nice hotel friendly cosy good rooms excellent fascilities brilliant location top restaurant fantastic food at good prices breakfast superb all the staff are friendly been many times no complaints

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Thank you for the wonderful feedback of your recent stay with us, your kind compliments are greatly appreciated. It is great that you continue to return to us and we very much look forward to welcoming you back on your next visit! With regards

"Nice place, nice seting"

Richard J, Northampton, United Kingdom 15/01/2019

Spent a night here in January with friends. Lovely setting in a beautiful part of the world. Easy to walk into Ironbridge and see the bridge itself, and the walk by the river through the gorge is lovely. Food in the restaurant was good and reasonable value especially for a hotel. The rooms were nice, walls a little thin, and you can hear the people on the floor above during the night. Our friends found the bed a bit hard, we were fine though. Breakfast was good, you have to order the eggs you want unless you want fried, so make sure you do that before getting a hot plateful. Was a birthday party on when we were there and looks like its a wedding venue. Large cooling towers behind the hotel which actually look OK as they're a reddish brown colour although the locals say they are being demolished, so may have gone when you get there!

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are very pleased to learn of your enjoyment of a recent stay at our property in particular our wonderful location and award winning food. We hope to welcome you back again perhaps in the summer when the warmer temperatures can be enjoyed… Please don't hesitate to contact us if we can be of any assistance. With regards

"Valley hotel was excellent"

User 14/01/2019

My wife and I stayed here this weekend for a leisure break. The dinner, bed and breakfast deal was amazing and the food was excellent. The hotel and staff are all lovely. We would definitely stay again.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are delighted to learn of your intent to return following your recent stay with us. Our dinner inclusive rates offer excellent value and we are pleased you enjoyed all aspects.. Thank you for the kind compliments and we look forward to welcoming you back in the future.. With regards

"Exceeded expectations "

SVSeraphim, Northampton, United Kingdom 11/01/2019

What a lovely hotel with fabulous staff and food. I took my Mum to this hotel and only stayed one night but were made to feel welcome from the minute we arrived. We were lucky enough to be given an upgrade when we checked in. We were given a very spacious room. It was very clean which is always a bonus. A phone call to reception as we had an issue with the TV produced an immediate response with the Manager coming to resolve the problem straight away. Dinner was exceptional. All three courses very good and once again excellent staff. To be candid we were surprised by how good dinner was. In the morning we were offered a great selection for breakfast including fresh fruit, yoghurts pastries and anything we wanted for a full English. Once again all served by a very friendly very caring staff. So happy to recommend this hotel. We will definitely return.

"Best western"

User 11/01/2019

The bedroom was tiny and the only tv channels we could get were bbc1 or qvc!! there was a draught from the window so even with radiator on i was cold the bed creaked with the slightest movement and the bathroom had a sloping floor

"Great stay"

frazerripley, Northampton, United Kingdom 08/01/2019

We stayed the week after new year a what a lovely place to stay everyone from the cleaners to bar staff to front of house staff they were all very friendly and very helpful lovely setting nice rooms. Would recommend this place and if you want to treat yourself have a meal in the double AA rosette restaurant

"Fab Christmas Party!"

User 30/12/2018

I stayed here in May 18 and had a great time, and so came back for a Christmas party, which was brilliant. Having been to a few Christmas parties, the food is usually not all that given so many people are catered for, but the food was really good. The DJ ran the night really well and had people up and dancing, and the quiz went down well too. Aside from the Christmas party, the room was very comfortable and bathing facilities, and breakfast was great too. It really is a beautiful hotel and I would highly recommend it.

"The Electric won't ever run out here!"

mikey_cambridge, Cambridge, United Kingdom 16/12/2018

As we arrived at the hotel we had to smile since behind it are 3 gigantic chimneys ... the local power station is just a half mile or so down the road! But the setting in the gorge is still very pretty and our stay here was good -- especially since we booked it through Groupon which meant that we got a double room PLUS breakfast for a fixed price of £59. This was excellent value given that the staff were polite and friendly, the hotel was clean, spacious and tastefully decorated (amazing tile work on the stairway), and importantly the breakfast was excellent (note however, that without the groupon deal I think the breakfast is an additional £10 or so). The walk to the bridge and the quaint shops is only about 10 minutes. In-room TV reception very good and plenty of channels. If I was forced to pick holes I would say that the room was slightly too cool (the radiator is right under the window, behind heavy curtains) and the duvet slightly too thin ... but I slept OK and nothing that would stop me from recommending it.

"Amazing hotel!"

User 16/12/2018

I stayed here for one night at a Christmas party event. I had a fun enjoyable evening. The staff are friendly and made me very welcome. The food was excellent and served piping hot. The room was spotless clean with a very comfortable bed. This hotel is set in a beautiful location and cant wait to come back in the Summer to enjoy leisurely walks and enjoy the views.

"Mediocre "

995islap, Surrey, United Kingdom 16/12/2018

Easy check in, pleasant receptionist. Small, pokey room with en suite. Shower quite poor...low pressure and interesting temperature that randomly changes itself every now and again. Walls/windows incredibly thin. Kept awake by the person next door snoring, and could hear conversations happening outside. Breakfast was nice. Good choice of food served hot. Happy to keep supplying tea, coffee and toast. Waitress very pleasant although possibly hungover as she seemed slightly dazed and confused!

"Suprise renewal of wedding vows"

User 15/12/2018

WOW, where do I start? I had planned a suprise renewal of vows for hubby and I and this place was simply amazing right from the start with not only keeping the secret but with the support from all the staff everything went without a problem and hubby had the biggest suprise of his life. A special mention to Paige.. you were simply amazing and thankyou. The hotel, staff, wedding breakfast, entertainment and rooms were all faultless and breakfast the next day again superb. Would without a doubt highly recommend this place for any occasion, thankyou once again to each and everyone of you for being part of our special day

"Great Wedding Venue!"

V5196ZYrichardm, Shrewsbury, United Kingdom 09/12/2018

We arranged our wedding at The Valley Hotel. It's a lovely place with very original internal architecture and a lovely atmosphere ideally placed on the outskirts of historic Ironbridge a World Heritage Site. Our wedding day was perfect, the staff “could not do enough for us” and special mentions have to go to Paige and Roy whos total competence ensured the event and the comfort of our guests was first class. The food was nicely presented and very good and we heard only positive comments from our guests. We requested an emphasis on vegetarian food and were not disappointed. The DJ at our disco was also brilliant and kept the dance floor busy solidly from 7.30 till past midnight. We wouldn't hesitate to recommend this hotel as a wedding venue or as a lovely place to stay when visiting Ironbridge.

"Great hotel"

nahcarts, East Molesey, United Kingdom 08/12/2018

This is a gem of a hotel. The first time my wife and I stayed at this hotel we had already looked at other hotels in the area and came across the Best Western. The restaurant is great both for breakfast and evening meal. (2 AA rosettes for many years). The staff are friendly and helpful and are all local. The local staff make a huge difference (it used to be the norm). The rooms are varied but clean and well equipped. The area is terrific. Rural but also being at the heart of the industrial revolution it is surrounded by museums commemorating the pioneering family of Abraham Darby and Sons. Abraham Darby III built the Ironbridge itself - the first cast iron bridge in the world which has just undergone extensive restoration and looks wonderful. The hotel itself was the home of the Maws Family, famous for the manufacture of decorative tiles.

"Fantastic "

User 06/12/2018

Attended a wedding here today and the venue was fantastic had a lovely room (room 42) with a huge bed spotlessly clean good modern bathroom and all the amenities the wedding was faultless from the ceremony right up to the end of the evening party all the staff were excellent and super friendly and the food delicious and hot The breakfast the following morning was superb with a fantastic choice and again super friendly staff Thanks for a fantastic stay

"Simply amazing"

Kelvin S, Stoke-on-Trent, United Kingdom 01/12/2018

Shall certainly return to have another stay at this hotel as it is one of the pleasantest hotels I have stayed in. The staff are amazing so friendly and focused and the hotel is so warm and comfortable.The restaurant has such a friendly atmosphere and the food is absolutely wonderful. The location is great and free parking on site. One of the best hotels I have ever stayed in.I overheard someone in the hotel say they had been to many Best Western hotels and this one is the best and |I certainly see why they said this.

"Really Impressed"

User 29/11/2018

It's been a while since I last submitted a review. The reason is that of late we haven't visited anywhere partcularly praiseworthy - until now. We have just spent a really delightful weekend at the Valley Hotel. We stayed on the Friday and Saturday nights and dined in their Chez Maw restaurant on both nights. The Saturday was my wife's birthday and I had asked them, at rather short notice, if they could produce a peronal bithday cake. They not only managed to bake, ice and signwrite the cake, after our meal all the waiting staff appeared en masse with a candle lit cake singing happy birthday. In fact all the Staff we came into contact with, made a point of wishing my wife a happy birthday, which was really nice and I think shows the measure of the calibre of the people who work there. The food in their restaurant is exceptional. It is open and well used by non-residents and we would certainly dine there regularly if we lived in the area. All the waiting staff were very polite and attentive while being friendly. They adopt the style of sitting you in the bar or lounge with a few nibbles while they take you order and ready your table, which we like. Although it's a little thing, I also liked the way that you get a fork and spoon to eat your pudding as opposed the the fashion these days of just providing a spoon while they watch you chase your last bit of pud around a bit of slate. The Hotel was in the process of being "decked out" for Christmas and everthing they had done so far looked great. All in all, we had a fabulous weekend, made all the better by Management and Staff at the Vally Hotel.There is no doubt that we will be returning and we will be recommending the Hotel and Restaurant.

"Beautiful hotel. Amazing staff. "

User 28/11/2018

Stayed for one night in a standard room. Very clean and comfortable. Beautiful building overlooking Ironbridge gorge. Food was amazing and the staff were all so friendly and welcoming. Service was exemplary. All staff very customer focused. Lady on reception was lovely. One of the best hotel experiences I've had and will certainly return.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are thrilled to learn that you had one of your best Hotel experiences at our property.. what a compliment! Thank you for the kind words which are greatly appreciated by the entire team.. We are delighted that you intend to return and very much look forward to welcoming you back! With regards


User 19/11/2018

My wife and I booked a one night leisure break with Groupon at the Valley Hotel to combine a night away with some Christmas shopping. From the minute we arrived to when we left we were impressed with the friendly efficient service we were given. Nothing seemed too much trouble. We were allocated a double room on the top floor which involved a couple of flights of steps but the room was good with a 4 poster bed and bathroom on a higher level which was accessed up some steps. We booked a table in the restaurant and the food was excellent well cooked and plenty of it. The same could be said for the breakfast which again was very good and cooked to order. Overall a lovely stay and one we hope to repeat again in the future.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are delighted to hear of your enjoyed stay with us, and trust you managed to get all your Christmas shopping done! Thank you for sharing your feedback, we look forward to welcoming you back.. With regards

"Sparkling afternoon tea"

val t, Telford, United Kingdom 14/11/2018

We had been given a voucher last Christmas for sparkling afternoon tea. As the expiry date was approaching, we decided to use it locally. The receptionist at The Valley was very welcoming and so was the heating as it was very cold outside. We had decided to have the Afternoon tea for the last sitting at 15.45 pm. When we were ready we were taken to a lovely table for two in the window. There were still a few tables occupied but it was very quiet. The food arrived and was well presented. The sandwiches were very fresh and tasty even though one of the fillings was tuna. I managed to do a swap with my husband for his cheese sandwich. There was a good selection of cakes and the chocolate brownie was to die for. There was only one scone but it was delicious and light. My only criticism, was instead of a pot of clotted cream, which I love, there was a very large portion of thick whipped cream . Not the same without the clotted cream. The waitress Sarah, who was also the barmaid, was very polite and professional. An asset to the Valley.

"Birthday Treat"

moles_35, Walsall, United Kingdom 09/11/2018

We first found this lovely riverside hotel when our youngest son held his wedding there, so when we saw it featured on a discount site it presented the perfect opportunity to return for my birthday. It's location could not be better with lovely gardens leading down to the banks of the River Severn.The centre of Ironbridge is a short 10 minute stroll away and of course all of the attractions and museums are close by or just a short drive away. Our son treated us to afternoon tea, which was delicious. The restaurant food was excellent, but a bar menu was also available. The bar is well stocked with a selection of local ales to tempt you. Our room was in a block attached to the main hotel building so no views but was adequate for our needs.

"Comfortable and friendly "

User 08/11/2018

Enjoyed a short two night stay at this hotel close to the centre of Ironbridge. The room was comfortable - not huge, but with everything we needed, including a good king-sized bed. There was a little noise audible from the adjoining room, but not enough to disturb us. The breakfasts were excellent- freshly cooked to order, and with a good choice of traditional English breakfast foods. Best of all, however, were the staff - all of whom were very friendly and helpful.

"Excellent wedding venue"

Ian S, Wrexham, United Kingdom 08/11/2018

I stayed overnight as part of a friend's wedding ceremony at the hotel. It was a great day helped by attentive and friendly staff, from the arrival and ceremony through to the evening party and breakfast the next morning. The food was plentiful throughout the day and the breakfast in particular was a highlight. I was really impressed with the rooms; for a traditional building they felt contemporary and spacious, the bed wa Avery comfortable and considering we were above the function room it was peaceful at the end of the night. I would highly recommend this hotel not just for weddings but a short break to visit the historic surroundings of Ironbridge and nearby Shropshire.

"Great venue"

davetheship, Crewe, United Kingdom 07/11/2018

Spent a weekend with a group of 22 for an AGM. Busy on arrival with a wedding but promptly checked in . Only problem was we were 2 floors up . Not good on my knees but mover next day to ground floor. The food and service was perfect. All staff very pleasant and helpful.we were in our own dinning room for meeting , breakfast and dinner. Iron bridge is a very interesting place and the museum passport a great idea. Very reasonable priced taxi. We took advantage of the offer of an extra night at a very good rate. Dinner and breakfast in the restaurant was again perfect. Well looked after traditional beer a bonus.

"Afternoon tea"

amyA6459OO, Wolverhampton, United Kingdom 06/11/2018

Had a very nice afternoon tea here The staff were lovely I'm celiac so I get worried when I'm eating out but they were reassuring about my food and I did not get ill after eating there I would go there again

"Comfy. clean large room."

Barry K, Gillingham, United Kingdom 28/10/2018

We stayed for two nights (25/26 October) in Rm 45. The location was good and the room a really nice size with a good quality of sleep and very quiet. Breakfast is excellent The front of the hotel is very much in keeping with the rest of the Ironbridge area - a sort of chic industrial look. Interesting tiles near the restaurant. The garden was very pretty and we had an excellent view of it at breakfast Plenty of parking which is always a bonus. Wi-Fi was excellent too. Minor downsides: One bottle of water between two; a patterned carpet would show the wear a bit less and the bed was squeeky.


JANE B, Cheshire, United Kingdom 23/10/2018

Lovely location with gardens going down to the river. Clean, friendly staff. Stayed as solo traveller and would use again. In a great location for exploring around. I caught sight of a kingfisher on the river and believe there may be otters - a great spot for nature watchers !

"Ok but just another Best Western"

android1966, Shrewsbury, United Kingdom 22/10/2018

Great location,website looks great. Overall experience is a definite 'average' but then that's my experience of Best Western generally. Can't fault the staff,did all the right things. Possibly historic hotel - possibly not shown in the best light. Needs a big update. Rooms are borderline acceptable considering the price. In fact shabby if I'm being honest. Ironbridge is wonderful and has a unique appeal,not sure we would book this hotel again though !! But I/we had a great time anyway.

"Fabulous weekend"

User 15/10/2018

We stayed at the Valley Hotel for a celebratory evening with family and friends. Our room was spacious and spotless. The evening meal was fantastic ...perfectly served and in a lovely private room. The next morning we were treated to a tasty breakfast with extremely friendly and efficient service from Alison and her team . Thanks very much .


HolidaySeeker54, Chester 15/10/2018

We had a family party in the Jackfield room. Everything was perfect - the meal , the service, the professionalism and friendliness of the staff who couldn't do enough to help and so cheerfully cleared up after I knocked over a vase of flowers! We had a great evening- highly recommend!

"Lovely stay"

Ellalou4321, Dorset, United Kingdom 14/10/2018

just back from a 2 night DBB break and were very pleased we booked this hotel. The original tiles throughout the hotel are stunning!! Near all museums and just 5-10 minute stroll to the Ironbridge. All the staff were friendly and attentive - service with a smile. Everywhere was spotless so well done to the housekeeping staff. No complaints from us about the food with plentiful breakfast and good choice of dinner options - Would definitely stay again - might even bring the family next time

"Excellent Hotel, One of the best I've stayed at. We love this hotel"

BeckyyS757, Bristol, United Kingdom 14/10/2018

Stayed here numerous times. The service is always excellent. There is always a warm welcome on arrival during my stay and on departure. Nothing is ever too much for the staff. The rooms are brilliant and always have everything you would need. Situated perfectly in Ironbridge. I would highly recommend to anyone considering a stay in Telford or the surrounding areas.

"Lovely place to visit"

sassyblue2015, Bewdley, United Kingdom 14/10/2018

If you're looking for a nice place to chill out this is it . The staff are lovely they are so helpful & accomodating. The food in the restaurant is excellent & the breakfast will set you up for your day of exploring Ironbridge. Try it for yourself you won't be disappointed.

"Wedding venue"

natrowley, Telford, United Kingdom 01/10/2018

The Vally hotel in Ironbridge is a romantically positioned hotel along side the River Seven. A fantastic setting for a wedding. The decor is very stylish inside including hallways of tiles from the local Jackfield tile works. The staff are happy to help with your every need. The food is of a very good quality and presentation. If you are staying over the rooms are comfortable and well equipped.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest Thank you for sharing your feedback about our wedding venue and hotel, in particular your compliments of the staff and food are greatly appreciated.. We certainly do have a fantastic location and we hope you are tempted to return soon to enjoy some relaxing leisure time in here in Ironbridge.. With regards

"Fabulous Stay!"

IrishbyProxy, Sheffield 30/09/2018

Just arrived back from a few days' stay in this hotel. Cannot speak highly enough of it. The room (we paid for an upgrade) was excellent - large and very comfortable. The food at breakfast was brilliant but the dinners are just exceptional! There is a very good choice to suit all tastes and a special menu every evening. The staff - especially those in the restaurant and bar - deserve a special mention. Every single one was pleasant, cheerful, helpful and friendly. They couldn't do enough to ensure our meal was enjoyable and went out of their way to accommodate our requests. The hotel is perfectly situated at just a 10 minute stroll through the hotel gardens into Ironbridge itself where there are shops, pubs, cafes and restaurants. The Museum of the Gorge is also just a stroll from the hotel. Other museums and attractions are about 10 or 15 minute drive away. The only down side of our stay was that the fire alarm went off at 6 o'clock on our first morning but despite feeling a bit sleep deprived, we had actually virtually forgotten about it by the evening! Would definitely return to this hotel and would recommend.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, It is wonderful to learn of your enjoyment of all aspects of the stay with us; thank you for all of the kind compliments which have been shared with the team.. Our apologies for the unexpected fire alarm activation. We are delighted with your recommendation and intent to return, we very much look forward to welcoming you back! With regards

"excellent service"

Lynne M, Chester, United Kingdom 22/09/2018

stayed for the weekend with friends 2 weeks ago and without exception every member of staff delivered exceptional, friendly, helpful service. The breakfast was superb especially the well done sausages (you now who we are)! Fantastic location and we will be back

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We very much enjoyed learning of your compliments for the staff and breakfast! We are delighted with your intent to return and very much look forward to welcoming you back! With regards


dotty11, Tamworth, United Kingdom 22/09/2018

I stayed here for one night to attend my friends wedding. The room was very comfortable with en-suite facilities. The staff are very helpful and friendly. Breakfast was excellent with an ample supply of everything. The only draw back was the price of the drinks at the bar but as it is an hotel I think this is to be expected. I would definitely stay here again.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are delighted to learn you had an enjoyable visit to a wedding and overnight stay at our property, thank you for the kind feedback. There is so much to see and enjoy in this fascinating local area and we hope to welcome you back to explore some more soon. With regards

"From Kent to the Ironbridge Area"

irsw, Dartford, United Kingdom 21/09/2018

It was ok but the internet lets the hotel down. Which was not sorted out for me. Connection was on and off most of the time, also the screen on the bath tub you cannot open up as it clashes with the Sink!

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are sorry to learn that you experienced some difficulty with the WIFI service, this is most unusual and we trust you sort assistance from the Technical support team or made use of our Guest laptop service. I have also noted your comments regarding the bath screen for further investigation. We very much hope to welcome you back in the future, please do not hesitate to contact us directly to discuss any preferences you have ahead of arrival. With regards

"Wonderful staff,Beautiful grounds"

User 17/09/2018

The staff at this hotel absolutely make this hotel a wonderful experience. Lynn, Roy and Lee are an utter pleasure to converse with, nothing is too much trouble and they are accommodating of every request. Having stayed at this hotel multiple times now I would highly recommend The Valley to anyone staying in the area. It is a beautiful hotel set in wonderful grounds offering easy access to Ironbridge and everything it has to offer as well as being very close to Shropshire and telford centre.

"Short break whilst visiting Midland game fair with friends "

LINDA H, Chester, United Kingdom 16/09/2018

Yet another great stay at The Valley hotel we always get a warm welcome from the wonderful staff and made to feel special. Great food with plenty of choice excellent breakfast to start your day off! Will be returning next year.

"Two night stay, Monday and Tuesday."

Redz55, London, United Kingdom 12/09/2018

Lovely building in great location. Arrived after a long drive and feeling very tired. Roy on reception told us we had been given a complimentary room upgrade - yay! Unfortunately the room was up two flights of stairs, plus a few extra stairs on a half landing. Great room, but even stairs to bathroom within the room! Reluctantly we had to decline the upgrade as I have a dodgy hip and couldn't manage the stairs ?? He then tried to find another room for us, but availability was limited. To cut a long story short, Roy was like a dog with a bone and absolutely refused to give up until he found a more suitable room for us. (We didn't ask him to!) He worked his magic juggling things around . . . . . and came up trumps! Such a professional, competent, friendly young man. All credit to him! (I saw him dealing with an awkward customer the next day, and he excelled with his ‘people skills'.) Actually, all the staff were delightful, cheerful, efficient and deserve recognition. Great breakfasts with no ‘waiting around' for tea, coffee etc - and fabulous evening meals to boot! Highly recommended by me! (Maybe actually telephone the hotel to discuss a room - rather than book online? Same everywhere I guess. My error.)

"Took class"

User 01/09/2018

This hotel is in a lovely setting with good terrace and steps into a beautiful park It is also in a great location for the town Inside it is really nice with good restaurant (separate review ) and our room was very Nice Despite all this the biggest strength of this hotel is it's staff team who are always pleasant helpful and generally do everything possible to make your stay a good one 5 star hotel 6 star staff Would stay again any time

"Good stay"

memphis4lmw, Worcestershire 31/08/2018

The hotel was located centrally for all the local attractions and only ten minutes away from Blist Hill Victorian village. Pleasant building, room good, food in restaurant was tasty. Staff friendly. All in all enjoyed our stay and would recommend to others.


rubywiz, Derby UK 27/08/2018

This was a lovely venue for the outside wedding ... really nice ... definitely go there again .. really helpful staff and the food was exceptional... made you feel very welcome ... ideal spot for a wedding

"Ideally located"

Carolyn E, Cardiff, United Kingdom 26/08/2018

A very pretty location, a short walk through the hotel's well-kept gardens takes you to the river and a park with beautiful flower beds. A ten minute walk takes you to the famous iron bridge and to the Museum of the Gorge. Other museums are within walking distance.(Unfortunately for our visit, we could not see the bridge itself, because it is covered as work is being done. The covers should be taken off in November.) The bedroom was small and the guests above could be heard every time they moved, as their floor creaked noisily, but the hotel was clean and well kept. The wall tiles on the stairs were stunning. The staff were very friendly and helpful. The food was well cooked and presented, with a buffet breakfast and interesting and delicious choices on the dinner menu.

"Delicious Afternoon Tea"

Kevin a, Godmanchester, United Kingdom 24/08/2018

My wife and I were treated to an afternoon tea with Smartbox. Having looked at the available places we could take this we noticed the Best Western Valley Hotel there. This was really convenient as we were staying at Coalbrookdale nearby and decided to try it. I can say we were treated to the most tasty afternoon tea we have ever had. The sandwiches were lovely and fresh and the cakes/scones were to die for. This was washed down with two pots of tea. What a great way to enjoy our afternoon with terrific service.

"Lovely friendly hotel"

steve01957, Chandler's Ford, United Kingdom 23/08/2018

This is a lovely hotel on the edge of wonderful and historic village, the staff are friendly and efficient, the rooms are good for the 3* rating and the breakfast was good, the only issue was the in-house internet which worked well but refused to allow us to register more than one device

"My best friends wedding"

janetwickens1, Paignton, United Kingdom 20/08/2018

The setting is lovely. A walk from the hotel through a park to the river. The hotel is rather stuck in the last centenary. Rooms have small double beds and are rather dated in their décor. However, staff are friendly. Breakfast was so fresh and tasty. I was there for a wedding. Although it was a lovely day, more attention to detail could have been made. It was an outside wedding. The speakers for the music was quiet and crackly. There was no microphone -so many guests did not hear the wedding vows. Just little things which would make a lot of difference.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are pleased to learn of your enjoyment of your friend's wedding at the Hotel, although sorry to learn some aspects did not exceed your expectations. We take all feedback very seriously so please be assured that your comments will have our full attention and investigation. I do hope you raised any concerns with the Team and if you would like to discuss any aspect of your experience in more detail please do not hesitate to contact us directly at the Hotel. We very much hope you will be back again in the future to relive the memories of this special occasion, or to further explore this beautiful area; and again if we can be of any assistance please do not hesitate to give us a call. With regards

"Great hotel"

walkerjames4, Tiptree, United Kingdom 18/08/2018

Booked this hotel on a whim , from start to Finnish great hotel and restaurant could not fault ,. The best Best Western hotel we have stayed in . Staff could not be more helpful , friendly , professional . Great location to explore the town and area

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are delighted you enjoyed a recent stay with us; the kind compliments are greatly appreciated! We very much hope to welcome you back very soon to explore some more of this fantastic World Heritage Site.. With regards

"Fabulous hotel"

AllanPB2002, Liverpool, United Kingdom 17/08/2018

We stayed for two nights DBB on the 15 and 16 August room 18 the bedroom was gorgeous slept very well, staff are lovely and nothing is too much, thank you, very relaxing, we also had the Sabrina boat trip included at Shrewsbury, would recommend. This is our favourite hotel to visit and will be booking again soon. Cannot wait.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, How wonderful to hear that we are your favourite Hotel! Thank you for your kind compliments and recommendation.. We are delighted to hear you will be back; we look forward to seeing you again soon! With regards

"Best western valley hotel "

User 16/08/2018

Went for afternoon tea for my sisters 50th birthday. Lovely place very clean and tidy Staff were very helpful. Sandwich's were nice and fresh. Cakes were lovely unlimited tea or coffee. There was parking available free.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We're delighted you enjoyed afternoon tea with us whilst celebrating a special birthday.. Thank you for sharing your feedback. We hope you are tempted to return to us soon and enjoy it all over again! With regards

"Another great stay"

User 16/08/2018

A return visit to Ironbridge and the Valley Hotel to visit a couple of museums that were not open when I visited last October. Once again I had another great stay here at the beginning of July.This was just a short 3 night stay during very hot weather ,but once more I had a lovely room, although it was extremely hot up on the second floor with outside temperatures up to 30 degrees that week! Once again all of the staff were most welcoming and I enjoyed my fantastic meals in the restaurant. It was only my second visit to the Valley Hotel but it almost felt like coming home. I am sure that I will return again at some point in the future.

"Afternoon Tea"

Ray S, Cannock, United Kingdom 14/08/2018

My wife and I had been given a "Sparkling Afternoon Tea" as a present and turned up well over an hour early and were greeted by Sarah who assured us we were welcome and provided us with a coffee while she arranged with the chef for an earlier start. Very impressive. After a short while, we were taken to the dining room and offered a choice of seating, taking a table for two by a window. The afternoon tea was impressive, with nice varied sandwiches, macaroons, scones, chocolate and lemon drizzle cake. There was a very nicely chilled glass of prosecco to finish. The hotel was clean, nicely furnished and has nice grounds. The food concentrated on quality rather than volume, which you would hope for and everything was well made and presented. Sarah could not have been more pleasant and there was no extra charge for the coffee we had while we were waiting, which again, was a nice touch of class. We have never been there before but would thoroughly recommend a visit. We will definitely be returning as we had such a pleasant afternoon there.

"Mr & Mrs Northall"

graywarhammer, Dudley, United Kingdom 12/08/2018

We had our wedding here on 28/07/2018. It was an amazing day! The staff were fantastic and couldn't do enough for us. We wouldn't change a thing it was perfect. If your looking for a quaint intimate wedding this hotel ticks all the boxes. It's beautiful inside and out and the food is top quality.

"Service cannot be faulted"

DanishPastry71, Varde, Denmark 10/08/2018

We first visited this hotel 8 yrs ago for a single night, and have wanted to return ever since. I sort of expected we may have exaggerated the experience in our own minds, but our return visit only reinforced our good opinion of the hotel. From even before check in to check out we received nothing but the best service from every member of the team. Lee has to be singled out, as he was extremely helpful in all aspects of our stay. The female member of staff (sorry, I didn't get your name) who checked us out, was also very helpful, even down to a packed lunch for our drive to Heathrow (we left at 3am). This hotel may not have a five star rating, but it certainly has five star service! No it doesn't have an elevator, but the stairs were no steeper than in a normal house. The steps down to reception were a bit steep, but there was a ramp into the bar for which there was a sign. The general decor was totally in keeping with the building, and made our stay more enjoyable. Our room looked out onto the back of the hotel, down towards the River Severn, and the trees made this feel quite rural, despite only a few minutes walk to the bridge. The quality of food was also very good, we ate in the restaurant three nights in a row, and enjoyed all the meals. The menu was varied enough that we could have eaten there at least twice more before needing to repeat a main course. All in all I can highly recommend staying at The Valley.

"a perfect position"

bezken, warwickshire 10/08/2018

we enjoyed a short break at this pleasant hotel. the staff were friendly and was lovely to walk out of the hotel garden ,down to the river,with good walks in and around ironbridge. we stayed bed and breakfast, breakfast was nice ,self service ,with staff around to bring you plenty of tea and toast.our only complaint was that we found the beds quite uncomfortable as the mattress was too firm.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, It is wonderful to know that you had an enjoyable short break with us. Our location is perfect for strolling in this picturesque area, particularly lovely at this warm and bright time of the year. I have noted your feedback in regard to the bed; apologies this did not meet with your comfort. We hope you will come back and see us again; we look forward to welcoming you back. With regards

"Lovely hotel great location"

MrsM-2609, Nottingham, United Kingdom 09/08/2018

We had a fantastic stay here, every member of staff that we met was lovely and friendly, the service was excellent. Our room was great and very comfortable with everything we needed including a very nice balcony to sit out on. Even better was that my parents had very kindly treated us to the trip to join them. They had already booked their stay and booked our room some time after and we were given rooms next to each other which both had balconies which made it perfect for all 4 of us to sit out together and catch up. The location is brilliant as it is only a very short walk to plenty of pubs, cafes and a few shops and also there is the beautiful scenery and the walks by the river. We very much look forward to returning. Thank you for a great stay.

"Great Place to stay, fantastic staff "

Biggles-minus-one, Hereford, United Kingdom 09/08/2018

3 star hotel with a 5 star+ service. A huge thank you to all who made our 2 day stay very very pleasant indeed. A special mention to Lee and all the ladies in the restaurant and bar and front of house. We found a little gem in Shropshire and would recommend to all. Ps. I'm a amputee and those stairs are NOT a problem, mind over matter !!

"Great hotel"

Lynette218, Leicestershire 07/08/2018

Great hotel friendly staff just could not do enough for us, would definitely return... lovely place as a base plenty of places to walk to food excellent, lovely gardens to sit in and admire the views.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, It is wonderful to learn of your enjoyment of a recent stay with us. We are in a fabulous location and particularly enjoyable in this warm dry spell we are having.. Thank you for your compliments of the food and service .. We hope to see you with us again soon.. With regards

"Two night break"

SallyB69, Bridgwater, United Kingdom 03/08/2018

My friend had given me a Buyagift voucher for a 2 day B&B break, we decided to go to Ironbridge as my friend had never been. The hotel is well positioned in the town, and one can walk along the river to the bridge. We had booked dinner on our first night which was very nice, well cooked and well presented. The staff were friendly and helpful. We would have expected a little more choice in the continental breakfast, but it was a very pleasant stay. The building was the house belonging to Mr Maw in the 18th Century when he had a factory making tiles down the valley.

"Wedding Stop Over"

Nigel R, Birmingham, United Kingdom 30/07/2018

We were stopping over night following a family wedding at the Best Western. Firstly our room was superb, large, clean and well appointed. We had our room as part of the wedding package but not sure what that meant as it wasn't cheap (had we paid any more it wouldn't have been value for money) or any different to a normal nights stay. From talking to other guests we were lucky with the size of our room. It seems that it was pot luck that our room was so good. The food provided for the wedding was great and the breakfast the following morning plentiful. It's difficult to comment on the wedding as we had such a lovely day. It did seem to lack the finesse that other weddings at other hotels have eg the 'Master of ceremonies' was dressed in the same uniform as the bar staff. The setting was lovely and had we been using the hotel as a base it seems it would be a perfect location.

"food and service"

puggywug32, Hereford, United Kingdom 30/07/2018

Three day break at hotel where our D.B and B pensioners deal for two included two twelve month museum "passports". This represented very good value. We had room three on first floor in older part of hotel which was rather small but more than adequate. Whilst there was an extractor fan not far from our window we were surprise that for once neither of us found the noise invasive, especially as it switched off just after 11.00pm and did not start up again until promptly at 6.30 am. Food was excellent although it was the same main menu each night with a couple of added "specials". Breakfast was buffet style but always freshly cooked with a good choice of cereals and other main items. Service was very attentive but not intrusive. There was a private parrty in the second dining room beyound the bar, on our first night and a wedding party on the second. Upstairs although we had the window wide open we could not hear any noise from the celebrations down stairs. Overall a very enjoyable three days which we feel was excellent value. We hope to return sometime later in the year to continue on the museum "trail".

"Lovely weekend"

Choochoochaboogie, Herts 25/07/2018

We booked with a group for a reunion and had the bed breakfast and dinner deal. It was very good value and we had the private dining room. The hotel is clean and well situated for walks, the town and museums. The staff were very helpful and friendly. They even printed out some walks for us as they didn't have any leaflets left. The food and wine was good value for money, tasty and well presented. It would have been more enjoyable if we hadn't been told off for making ‘too much noise' in the private dining room... I wonder how the complaining residents coped with the wedding the next day... Overall it was a convenient and enjoyable stay and I would recommend it.

"Two night stay in Ironbridge"

Tadeusz B, Cheltenham, United Kingdom 24/07/2018

Ideal location with a short stroll along the gorge to the Ironbridge where you can enjoy some spectacular views of the valley below. We had breakfast included in our deal and it was cooked to perfection..... book in advance if you want an evening meal.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We certainly do have a wonderful location which is lovely to enjoy particularly at this time of the year. I am delighted you enjoyed your meals with us, our Restaurant is very popular so as you rightly advise it is a good idea to book in advance..We hope to see you back with us again soon With regards

"A most enjoyable weekend break"

Rod J, Rochester, United Kingdom 24/07/2018

The Valley Hotel is a small rural hotel ideally situated for exploring the picturesque area of Ironbridge. The gorge, museums and the ironbridge are within walking distance. The whole team at Valley Hotel are the most friendliest team we have encountered during our many stays with the Best Western Group. A friendly hotel in a loverly setting with “ a nothing is to much trouble” attitude.

"Disappointing not as expected"

Ryegella, United Kingdom 22/07/2018

This was an anniversary break. The room did not live up to expectations and probably is the worst room in the hotel. It's a decent size, but the 2 with windows both opened out to noisy air vents and had a large flue outside it. It was noisy in the room and awful inside. There was no secondary glazing. The staff also smoked outside below the window near the firescape. The light pollution at night from the glass extension roof also did not help. Poor nights sleep with air vents going off for breakfast. The breakfast was the one decent thing with the person in charge being very attentive. Overall felt this room should not be let out or sort some glazing.

"Great Stay"

car0line24, Bournemouth, United Kingdom 22/07/2018

We enjoyed two nights here to visit some of the museums in the gorge and thoroughly enjoyed our stay, especially as the hotel was so atmospheric and in such a lovely environment. We had booked a standard room with breakfast on the Best Western website and were delighted to find that the hotel had upgraded us to a room with a four poster bed on arrival. The room on the second floor was lovely, very clean and had a comfy bed. The tea/coffee facilities and fan were extremely welcome as the weather was so warm. Breakfast was delicious with lots of choice and great coffee. Staff were very efficient and friendly. There was a wedding scheduled for the Saturday but as we were leaving that day, we were not inconvenienced. We would certainly not hesitate to return to this hotel if we were in the area again.

"Relaxing walks only a short walk to Ironbridge"

Holcroft55, UK 17/07/2018

Perfect relaxing hotel, superb food and lovely garden down to the riverside which is a short walk to Ironbridge(pity the bridge was under restoration but it gives us a good reason to return) nothing was too much trouble for the staff and our room in the old part was lovely. Interesting antique shop cafe along the riverside and the best pies ever in Ironbridge! The hotel was a haven after a busy couple of days visiting the area.

"Afternoon Tea"

User 17/07/2018

What a wonderful visit. Looked after by Alice and Chris they were so accommodating and couldn't have been lovelier. Even our little one didn't phase them. Afternoon tea itself was lovely and tasty. I always worry that the little selections will never fill me but couldn't fault it.

"Excellent Hotel!"

Brian K, Leeds, United Kingdom 12/07/2018

This is a fabulous hotel located in the Ironbridge Gorge, very near to the bridge itself. It is an old house with fascinating history and some truly unique tile work in some of the halls and landings. We dined in the hotel and the food was tremendous. All the staff we encountered were brilliant at there jobs and were friendly and helpful. The hotel fronts onto some very pleasant parkland which is on the bank of the River Severn. There is a large car park, along with a beautiful patio. Highly recommended!

"A break with charm"

Paul R, Chelmsford, United Kingdom 11/07/2018

Couldn't fault the location as it backs onto the River Severn and just a 20 minute stroll along the foot path to the famous " Ironbridge". This what we come to see unfortunately it is clad in scaffolding. However, the hotel was really good. Originally a Georgian house built in 1757 for George Goodwin (1719-1773) a Master Collier. There are magnificent colourful tiles that go up the main staircase. The room (33) we had was what we expected. The only problem we had but didn't say anything was that because of the high temperatures lately it was like an oven (you could have fired tiles there). Had the fan and windows open and slept on top of the bed. Continental Breakfast was enough for us and everyone of the staff were there to help. Large car park. Overall a lovely weekend break.

"Perfection Personified!"

philip_buddell, Truro, United Kingdom 04/07/2018

This is an excellent hotel right in the heart of Ironbridge, yet with the River Severn just beyond the gardens providing some lovely walks - a perfect balance between the Industrial Revolution past and the rustic beauty of some fine countryside. Our room was perfect, overlooking the rear gardens, breakfasts and dinners were of first class quality and served by polite and attentive staff. We couldn't fault it - well done!

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest We are delighted to learn of your enjoyment of all aspects of your stay with us.. Your kind compliments are greatly appreciated. There is so much to see and do in this wonderful county and we very much hope to welcome you back soon to explore some more.. With regards

"Weekend in Ironbridge"

Joan M, Warwickshire, United Kingdom 02/07/2018

Just spent a weekend in Ironbridge at this hotel, what can I say - it was brilliant. Lovely hotel, spotlessly clean, nice friendly staff, good breakfasts. In a great setting, down the steps and into a lovely park and a nice cooling walk along the river. This hotel is in a great location and we hope to return in the future. Thought we were seeing double this morning when we saw 'the twins' on the reception desk! One of the nicest hotels we've stayed in for friendliness and cleanliness, well done to all the staff.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, It was wonderful to learn of your feedback following your recent stay with us.. Thank you for the kind compliments.. We are delighted you had an enjoyable stay and very much hope to welcome you back again soon… With regards

"Afternoon Tea"

zooma15, Birmingham, United Kingdom 02/07/2018

We had booked for an afternoon Tea and how lovely it was. The service was second to none , nothing was too much trouble. I would definitely recommend this lovely place. The hotel is set in beautiful surroundings.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are in a stunning location to enjoy an indulging afternoon tea and we delighted to hear you enjoyed your experience with us. Thank you for your recommendation and we hope to welcome you back in the future! With regards

"Nice hotel, I'll go back"

christopher d, kidderminster 01/07/2018

My wife and I visited The Valley Hotel for a couple of days. We were using Tesco vouchers. The hotel is well run, the staff are excellent and friendly and the food excellent It's an ideal please from which to explore the attractions in the valley. We live only 30 miles from the town so if we want to return to the area will probably do it on a daily basis. However we've already recommended it to our children.

"Last minute break"

WKRanders, Melton Mowbray, United Kingdom 24/06/2018

Booked as a last minute break to attend an event at one of Ironbridge sites ... could not fault the hotel at all ... the staff are exceptional, friendly , efficient and a credit to Best Western. Special mentions to Becky in the bar and all the restaurant staff. Very reasonably priced bar for a hotel, chez maw restaurant is outstanding... fabulous food.. we were planning on going out for our second night but decided to stay at hotel simply for the exceptional service, atmosphere and quality dining experience. Loved it and we will definitely be back !

"Great dinners, shame about the room"

stanleeder, Sheffield, UK 21/06/2018

We stayed for two nights in May. On the plus side the hotel is in an excellent location for visiting Ironbridge, being a pleasant 10 minute riverside walk from the Iron Bridge. We were on DBB terms and the dinner on both nights was superb and excellent value on the DBB rate. Also a plus for me is that real ale was available on draught in the bar. The staff were at all times polite and helpful. However, there were several points that were disappointed with. Firstly, on both nights of our stay the hotel was catering for large groups and this must have influenced our room allocation, which was most disappointing. We were initially allocated room 25 which is up a steep flight of stairs and is the only hotel room in my experience that had no external windows, it had frosted windows looking over a hallway and onto a wall. We went straight back to reception to request a change and were offered room 14 which was an improvement but, being small with a small bed and a cramped and outdated bathroom was not to the standard we've previously experienced with Best Western. Dinner, as noted above, was superb on both nights but breakfasts were only average at best, especially when on the second morning the hot items were on a buffet (and were actually only luke warm), and not cooked to order as on the previous day - I presume this was because of the large group staying at the time. I would have given the hotel a four star review were it not for the poor room allocated. I would stay here again if I could be assured of a decent sized room with a view which I know from other reviews the hotel has.

"anniversary weekend"

User 20/06/2018

Everything, from the moment we arrived to our departure was first rate. All the staff, in all departments, were extreamly helpful and friendly. This was an anniversary weekend break and we were made to feel very special

"cathy blair"

cab22018, Dunfermline, United Kingdom 19/06/2018

excellent hotel set in beautiful grounds with the river at the bottom.location perfect for all amenities and things to do.lovely village,great restaurants great holiday.hotel staff were all very helpfull.rooms clean and tidy.

"Wonderful value"

janee400, Clevedon, United Kingdom 16/06/2018

We had the 3 day leisure break with dinner included on all the nights. The dinner in Chez Maw was quite simply outstanding. Imaginative food, beautifully cooked and fabulous presentation. The sea bass served with a delicious fishcake and the wonderful cured salmon and mushroom pate starrters were particularly enjoyed and the "deconstructed" eton mess desert a treat. The hotel is very well staffed and all are unfailingly helpful and friendly. Very good wi fi although we did need a bit of help accessing it. We just had a basic twin room but quite large and more than adequate and like the whole hotel absolutely spotless. The garden leading straight into the park was lovely. Finally for visiting the attractions we found everything was within walking distance.

"Thank you for such an enjoyable time"

D2448LBjohng, Bridgend 14/06/2018

What a wonderful place to stay, nothing was too much trouble for the staff who made it so enjoyable. We went to celebrate a birthday and my wife even received a card from ‘The Team'. What a lovely thought! We could not fault the restaurant experience with the food presented beautifully and served by well trained staff. We had a dedicated waitress who was introduced to us on entering the restaurant. Nothing was too much trouble! We will be returning to Ironbridge soon and will definitely be staying in The Valley Hotel again.

"Perfect location for Ironbridge and wonderful hotel."

birdy29, Bristol, United Kingdom 13/06/2018

The hotel is the old home of the Maw family, famous for the Jackfield Tile factory and there are beautiful tiles everywhere! Wonderful location overlooking the gorge and walking distance of the town. Food was very high standard indeed and all the staff were very friendly and helpful. Really good service and we can't believe this is a 3 star hotel.

"Another lovely visit"

patproc, Accrington, United Kingdom 12/06/2018

We keep returning to this hotel and this is due to the wonderful, professional and extremely friendly staff. If I could change anything it would be the outdoor seating. The present outdoor seating is wrought iron tables and chairs, no problem with that, but comfortable seating to relax in, would make it just perfect.

"Valley Hotel, Iron Bridge"

roychhammond, Daventry, United Kingdom 11/06/2018

Cannot recommend the Valley Hotel and it's staff highly enough. Very friendly staff who obviously cared about the quality of service they were providing and immaculate hotel in a lovely setting. Full marks.

""Very" Best Western.."

Gordon B, Middlesbrough, United Kingdom 11/06/2018

Following our visit to Ludlow, Iron-bridge seemed the obvious next port of call. This hotel is a popular wedding venue so when booking I requested a quiet room and was assured that this request could be accommodated. We arrived early for check-in and the first wedding was in full swing, however the staff had everything in hand. Our room was quickly made available, room 5 in the original house overlooking the gardens and river. Very quiet, dual aspect room, good size with high ceilings and spacious bathroom. The room and hotel throughout was spotless and well decorated with a tasteful use of decorative local tiles in the public areas. A welcoming birthday card for my wife was waiting on the dresser, from the hotel staff, nice touch. The hotel has 44 rooms and there is no lift, help is available with luggage if required. The restaurant décor was in keeping with the rest of the hotel and the evening meals excellent. Breakfast can be buffet or cooked to order depending on the numbers staying at the hotel, both were of the highest quality. The hotel is situated a short stroll from Iron-bridge centre, and a little longer stroll will take you to Coalport and a number of other attractions. Regarding the Valley Hotel we would say that it is a lovely hotel in a lovely setting with super efficient and friendly staff. The hotel is listed as 3 star ? can you believe that. One point of note regarding people thinking of visiting Iron-bridge in the near future, the main attraction ( the historic Iron Bridge ) is currently encased in sheeting receiving some much needed TLC, however this minor disappointment did not spoil our visit to a lovely part of the country and finding another excellent hotel. Well done Valley Hotel.

"Afternoon Tea"

kjfletcher2003, Wolverhampton, United Kingdom 07/06/2018

Popped in for an afternoon tea with the wife,as afternoon teas go this is up there with the best. Good selection of sandwiches ,cakes etc. Very pleasantly and politely served by a nice young lady,thanks and well done. Overall very enjoyable.

"Close to Ironbridge"

jmycock72, Staffordshire, United Kingdom 03/06/2018

Our room was no. 14 on the top (2nd) floor - no lifts (but this is stated on their website so not a surprise). Very friendly staff throughout the hotel not just at reception. Room, including en-suite bathroom was very clean. Breakfast was buffet style with plenty of choice for cereal, fruit juices & pastries - hot selection available too, complemented by pot of tea or coffee and fresh toast. Down the bottom of the garden you can get onto the footpath through the park and along the River or the main road takes you straight into the town and the famous Ironbridge (10 minute walk).

"Just great"

User 03/06/2018

Really great hotel, beautiful setting, lovely building, wonderful staff, we visited here with a coach party, nothing was too much trouble for them. The food was very good, although there was many of us it was always served piping hot. Would recommend without hesitation

"A family weekend"

lynnebazza, Sturminster Newton, United Kingdom 03/06/2018

We stayed at this hotel for our yearly family gathering and all of us enjoyed our visit. The staff, in spite of obviously being very busy, were extremely helpful. The rooms were comfortable and clean, the food was excellent and the hotel grounds peaceful and well looked after. We hope to return to stay here again next year in order to explore more of this beautiful area.

"3 NIght DB&B Stay"

cfb4a, Swansea, United Kingdom 31/05/2018

We stayed with a group on a DB&B package. The hotel staff were very friendly and helpful throughout a busy bank holiday weekend. We had the set menu and the choice and quality of the food was excellent value for money and the menu changed each night. Decent real ale behind the bar and a decent wine list at reasonable prices. Hotel is within easy walking distance of the centre of Ironbridge.

"Excellent Stay"

User 30/05/2018

Spent 4 nights at the hotel where I found the whole experience to be be of a very high standard. All the staff in the hotel were welcoming and efficient which added to the fact the hotel is situated in a beautiful position. All aspects of the Restaurant were of a high standard / food / ambience / service. I would return again / excellent stay / Thank you

"Impressive hotel with fantastic staff and HOT PLATES (deep joy :0 )"

Streetyboys, Derby, United Kingdom 30/05/2018

had a 3 night stay over a busy bank holiday that would stretch most hotels especially with groups weddings and the odd touch of heavy rain but this hotel took it all in its stride and excelled. why ? because of its excellent well organised trained professional team of staff they were awesome the chefs served great hot well presented and great food, the admin management friendly and always in control the housekeeping flawless, maintenance on top of the job, waiters bar staff all good and always on hand all had a smile for you, understanding and friendly the chefs made sure all food served on hot plates oh joy never in last few years have i had a hot plate especially for breakfast this is one of my points that impress me as a ex chef would return and highly recommend this hotel is very close to iron bridge gorge and local shops nice riverside walks

"Great value, fantastic staff and food"

User 29/05/2018

Just spent 4 nights bed breakfast and evening meal at the Valley and was highly impressed. The food is fabulous, the staff all dedicated and helpful. The setting is wonderfully calm and peaceful, steps down from the back of the hotel and down to the banks of the river Severn. A few minutes flat walk into picturesque Ironbridge. Get the GC1 bus from a little way up the road to all local attractions and save on parking fees.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Following your four night stay with us, it is wonderful to learn of your enjoyment of all aspects of the location and hotel .. thank you for the kind compliments which will be shared with the team. We very much hope to welcome you back for another short break very soon. With regards

"Fabulous Hotel and Service"

User 28/05/2018

This was my first time to the Valley Hotel and I would highly recommend it. The Hotel is set in stunning grounds and in a world heritage site, with Ironbridge within close proximity. The staff were very friendly and engaging and nothing was too much trouble. The room was a generous size and very comfortable and the bathroom clean and a good size. The Chez Maw restaurant has 2 AA rosettes and it is easy to see why; the food was delicious, very well presented and the service was excellent. A thoroughly enjoyable stay and I look forward to my next visit.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are really pleased to learn of your enjoyment of the Hotel and this wonderful World Heritage Site location.. Thank you for all of your kind compliments.. We are very proud of our award winning Restaurant and delighted you enjoyed the dining experience.. It is wonderful to learn of your intent to return, we look forward to welcoming you back! With regards

"Well located hotel"

User 24/05/2018

Hotel is an historic building that was originally a private home. It has beautiful gardens and is located on the Severn River in Ironbridge. Our room could do with new curtains and a new shower and we could hear people walking around in the room above. However, the breakfast and location was excellent, the staff were friendly and we would definitely stay here again.

"Afternoon tea "

User 22/05/2018

Arrival the hotel was stunning clean and well maintained, parking was available free and easy to access. I walk with a stick and found the hotel ok to access there was steps to enter the bar and restaurant area but I believe the front entrance was wheelchair accessible. When we entered the bar area there seemed to be no staff around and had to walk through the hotel to main reception thankfully the hotel was not hug. The corridors were very clean and well kept however if a wheelchair user they were quiet narrow but accessible. When we returned to the restaurant the staff were very polite and the restaurant was tidy clean and well kept, it was a quiet day at 2 pm however the tables were close together but staff eager to help. Our table was clean and well positioned in front of a large window with beautiful views. The afternoon tea was served by a polite young lady one fault was the the tea pots were stained around the spout area however the food was basically presented for me a bit of a let down considering the hotel and surroundings, on a better note the sandwiches, cakes, scones and tarts were lovely but no butter served with the scones that's my preference everyone's is different. I never asked as the staff was not present in the dining room very much. There was no offer of extra tea at all but the presecco was lush again it could be dressed with a strawberry in it to make it look better. Overall a lovely place to go and beautiful walks by the river and loads of antique shops and shops to see and of course the Ironbridge itself there is now the opportunity to walk across the wrong side of the bridge and see parts that are not usually visible with maintaining work.

"Mixture of good and bad"

Nicholas L, Ripon, United Kingdom 22/05/2018

This hotel is an odd mixture of very good and poor. The good points: 1. Good location on the edge of Ironbridge and within easy walking distance of the centre and the rest of the World Heritage area; pretty grounds and plenty of parking. 2. Large and comfortable room and bathroom. 3. Attractive bar with two local Shropshire ales. 4. Friendly and helpful staff. 5. The restaurant is very good for dinner - see separate review. The bad points: 1. Uncomfortable bed (which was smaller than the size of the room would have warranted). 2. Very poor breakfasts (a surprise given the quality of dinner in the restaurant). The first morning (perhaps because of the numbers of guests) hot food was available only via a buffet; all of the food looked unappetising and eggs were limited to fried eggs. Although on the second morning cooked food was ordered at the table, with a wider range available, the quality was mediocre, with over-poached eggs. On both mornings there was also a cold buffet - although the fruit salad was good, the muesli was far too sweet. All in all, these were disappointing breakfasts. It is difficult, therefore, to summarise, other than to give an "average" rating.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, I am sorry to learn that not all aspects of your recent stay with us met or indeed exceeded your expectations on this occasion. Please be assured all your feedback has had our full attention. It is good to learn of your enjoyment of our Restaurant, bedrooms and service from staff. We have noted your comments in regard to the bed and breakfast for further review and consideration. We trust you enjoyed some relaxing time in our World Heritage site location and very much hope to welcome you back again in the future. With regards

"great character hotel"

thebarn100, Nottinghamshire, United Kingdom 20/05/2018

a beautiful setting & excellent staff service at the Valley hotel. thoroughly enjoyed my two night stay with breakfast & dinner. Room was comfortable & food of a very high standard. hotel location is ideal for those wishing to visit all the local museums & the Ironbridge itself. We will be back to stay!!!

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Its wonderful to learn of your enjoyment of your two night stay with us... Thank you for the compliments, we are delighted that you intend to return, we very much look forward to welcoming you back! With regards

"Weekend Break"

jazpurewal, Birmingham, United Kingdom 20/05/2018

Travelled to Iron Bridge to see the world heritage site and sample some fresh air away from the city. Pleasant stay at hotel and a nice evening meal with walks around the area. Room was clean and in character as reweiwd by others.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Its great to learn you enjoyed some relaxing time in our wonderful location, we re pleased you had a good stay with us and very much hope to welcome you back again in the future. With regards

"Group holiday 5 day break"

8Pip18, Bedford, United Kingdom 16/05/2018

Holiday with group of 45. Rooms all clean and very comfortable. Food excellent.self service breakfast replenished hot and fresh regularly. Evening meal menu changed nightly with good choices and quick efficient service. All staff friendly and professional. Access to parkland walks refreshing. Would recommend the hotel and the area.

"holiday break"

johnQ1669YF, Kingston-upon-Hull, United Kingdom 15/05/2018

lovely hotel with a lot of character and great locationstaff were friendly and room was good cant fault this place will be booking again. only 5 mins walk to ironbridge , ate in hotel resturant food was very top standard ,

"Hotel was pleasant but problem that was dealt with rudely"

Jo P, Cardiff, United Kingdom 14/05/2018

Stayed at The Valley hotel in May 2018. Good weather and the hotel looked very welcoming. Interconnecting rooms were pleasant and clean. Near to Ironbridge village. We were staying Sat to Sun and were looking forward to a peaceful Sunday morning rest. We were however all woken at 7.30 by a loud droning sound with floor vibrations. The low frequency sound was extremely annoying. After 10 mins I rang reception to complain who said they didn't know what it was but would investigate. 2 minutes later it stopped. 20 minutes later it started again. We gave up and went for breakfast (ok but not great for kids). On checking out I was asked if I'd had a good stay. I stated that it wasn't great and mentioned the noise again. The receptionist was very rude - said they didn't know what it was (which was incredible seeing as they turned it off so quickly), that nobody had complained before (incredible as it was so loud) and made absolutely no effort to apologise. AVOID room 43 and 44 if you want a restful break.

"weekend break"

User 13/05/2018

stayed here last weekend for 2 nights for a tourist trip to ironbridge with my wife. let me strat off by saying that this hotel has so much character and located in amazing location on the banks of the river severn, my room was lovely with nice view and comfortable bed with tea/coffe making facilites, the breakfast was cooked to perfection and the staff were very nice, dinner at the chez maw resturant which serves fine dining cuisine was amazing. i would recommend this hotel to fellow travellers who are looking to get away from the corporate hotels and experience a boutique style hotel in amazing location with great friendly staff.

"Underwhelming !!"

User 11/05/2018

Used a voucher here for a afternoon tea with glass of sparkly for two people... When we got to the hotel we pointed out we had come for our afternoon tea as per our reservation ..we then handed our voucher to the barman then went outside to eat as it was a lovely day.. Upon finishing our spread the same barman asked if we had given our voucher to him as he forgot !!!! We confirmed that we had then left... Couple days later a lady from hotel phoned to ask for our voucher !! We stated that the barman had been given it before we sat down to eat and at this point she wanted us to go online to get a reference code for the voucher as they had lost the voucher...we explained we couldn't as the voucher was given to us as a gift..... Come on guys sort yourself out and file your vouchers so you don't need to phone and leave messages to people as though we trying to get away without paying it seems... Must say we have had much nicer afternoon teas also... Hope you found the voucher you misplaced

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Following your recent visit to the Hotel for Afternoon Tea, please accept our apologies for the confusion over the voucher. It is extremely rare for us to receive feedback of this nature and I am investigating your comments with the team involved. I do hope you will consider visiting us again in the future, if we can be of any assistance please do not hesitate to contact us. With regards


Sue H, Birmingham, United Kingdom 10/05/2018

Disgusting if you are a smoker. We had respect and smoked outside, even picked our nub ends up and put them in our bin in room. BIG mistake!!! They will fine you no matter what. When we arrived we found nub ends on the balcony in plant pot and guttering but that was ok to us. Room dated, Tea facilities are poor. Would rather stay at premier inn for a decent price o £29.00 than the robbing £125.00 here.Poor customer service and stay.Never again and will not recommend.


User 09/05/2018

We went for our first wedding anniversary. The staff were amazing,we had the best room ever and they left us a happy anniversary card in the room. The room was lovely, clean and big and warm. The bed was very comfy and the bathroom was huge with great pressure. Excellent WiFi and breakfasts topped off the amazing time and they didn't even seem to mind when we came back from walks covered in mud. Can't recommend them enough.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, I am delighted to hear you had a wonderful first wedding anniversary with us. Thank you for your kind compliments and recommendations, which are greatly appreciated. We very much look forward to welcoming you back for your second anniversary, if not before! With regards

"The Harry Potter Cupboard"

natashabennett101, Birmingham, United Kingdom 05/05/2018

I recently stayed at this hotel for a wedding. I was the bridesmaid and luckily I was able to get early check in to get changed before the event. I was given room 27 which is under a set of stairs (hence the title of the review). As I walked into the "room" I was literally on top of the bed before I got fully through the door. It was small and dark. I didn't think much of it and thought that all the single rooms would be this small. Upon returning to the hotel after the event I went to my friends single room to compare and I was gobsmacked. It was spacious and light and worth the money we was paying for the room (a wedding package deal which cost £59 for a single with breakfast). I had other people who was with the wedding party look at my room and they was all shocked that I had been placed in "room" which may as well have been a store cupboard. This room is also next door to the function room which the evening reception was being held. The evening reception went on til 00.15am. Once it was over we all went back to our rooms. I was then constantly being awoken by staff opening and closing the doors to the function room while they was cleaning it (these wasn't silent closing doors) and then they had to cheek to stand outside my room chatting while doing their cleaning job. I think went on til about 02.30 in the morning but I had lost the will to live and felt like telling them to shut the **** up. In the end they eventually left but I still couldn't sleep as the gap at the bottom of the door allowed the corridor lights to stream into my room and as my bed was facing the door there was no escape from this light so I placed all my shoes at the bottom of the door to block the light. I eventually went to sleep but then was woken up early again due to guests going up and down the stairs. The only good thing I have to say is that the food was decent and enjoyable to eat. A single room at the premier inn is more decent than this place and there is no way I would pay anymore than the £59 I paided for the room and food if I was to exeprience this Harry Potter Cupboard again.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, I am very sorry to learn of your disappointment with your allocated bedroom. We take all guest feedback very seriously so pleased be assured that your comments have had our full attention. I have noted all of your points and will be investigating them. Please do be encouraged to report any concerns to the Hotel at any point during the stay in order to allow every opportunity to ensure your comfort and enjoyment. I am pleased we were able to accommodate an early check in and trust you enjoyed all of the days wedding celebrations.. Once again, our apologies that your stay with us did not meet with your expectations. If you would like to discuss any aspect of the stay with me further or if I can be of any assistance in the future please do not hesitate to contact me directly at the Hotel. With regards

"Most helpful & friendly staff"

bjchampness, Greater Manchester, United Kingdom 02/05/2018

We have stayed at this hotel several times. The interior facilities for the disabled are well appointed. There is a lift to the well appointed invalid sweet on the second floor. Access to the ground floor is via a door at the rear followed by a circuitous route through the bar to the reception desk. All the staff are most friendly and helpful, no matter how busy the hotel! It is difficult to see what more they could do to make ones stay more comfortable!

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Thank you for taking the time to provide your feedback. I am delighted to know that you always have an enjoyable stay with us. It is always a real pleasure to welcome back returning guests and we all very much look forward to seeing you again on your next visit! With regards

"If you are looking to Visit Ironbridge Gorge the Best Western Valley Hotel is ideal"

User 01/05/2018

If you are looking to Visit Ironbridge Gorge the Best Western Valley Hotel is ideal. It is only a short walk from the centre of Ironbridge and the famous iron bridge. We spent the weekend at the hotel and found the rooms ideal, the staff where fantastic and so helpful plenty of car parking space. The breakfast included in our stay was of high quality, we had choice of a cold or traditional breakfast. You just helped yourself to whatever you wanted, the hotel backed on to the park and riverside walk, ideal if you have children as there is a play area in the park. The Ironbridge Gorge Museum is only a five-minute walk from the hotel, where you can by your tickets to all the museums in the area. You can buy a passport type ticket which last 12 months so if you don't see everything this time you can call next year as we did.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, It is wonderful to learn of your enjoyment of all aspects of your recent weekend stay with us. Thank you for your kind compliments. We certainly do have a wonderful location with so much to see and enjoy in the surrounding area. The Ironbridge Museum passport does offer excellent value. We hope to welcome you back again in the future, to enjoy lots more of what Shropshire has to offer.. With regards

"4 nights in Ironbridge"

mikecgilmore, Dartford, United Kingdom 01/05/2018

Very nice location and an excellent restaurant, with good helpful staff. First room we had had a bath with rain shower over was ok but very tired looking. Silicon sealant around bath , shower screen, and fixtures was heavily done and untidy. Had to change rooms after second night as adjacent guests left extractor fan running all night. We got no sleep, reception relocated us to a room in the attic, but it was not such a nice room, shower enclosure was very small with an electric shower, very little water pressure. Again bathroom very tired looking. Otherwise it would be a very nice place to stay. The food and the staff were outstanding.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are very pleased to hear that you enjoyed our award winning Chez Maw Restaurant and service from staff. I am very sorry that the bedroom did not meet with your expectations, I have noted all of your comments for further review and investigation. I trust you managed to explore our wonderful local area during your four night stay and that you are perhaps tempted to return to this stunning county again in the future. We would very much like to welcome you back. Should this be a consideration please contact us directly to discuss your preferences and concerns and we ll do everything possible to ensure you a comfortable stay. With regards

"Completely disorganised"

Emilinie, Wolverhampton, United Kingdom 30/04/2018

Attended hotel for a wedding overnight. Firstly tea and coffee hadn't been replenished, which on its own is nothing at all. The lady at the desk at that point was nothing but helpful and i felt silly for complaining (I had a thick head and wanted a coffee). But then checking out today and payment was a nightmare. Firstly I had made a mistake in my booking with around 6 weeks ago and not included breakfast. I called the hotel straight away and tried to rectify it, they said I couldn't but I could pay for that on the day. They told me my son who is 2 could stay in the room at no extra cost as they brag about this on their advertising and that the initial payment I had authorised on would be taken a few days later. Then when I arrived at the wedding it still hadn't been taken. I gave them another card on arrival just to guarantee the room or so I thought. Then this morning I went to pay. They had charged 13.50 for my two year old child to eat breakfast which is against their policy. They refunded that when I asked but not until after they had asked who had told me it was free in the first place? I explained, said I called up as soon as I booked etc. Made to feel like a liar. Then I queried why they hadn't taken the payment as I was advised they would i.e after I had made the initial booking. She told me she had been trying this morning and it had been declined? I was shocked as in no way should it have been. Asked which card, the credit card or the one I presented on arrival and she said her system didn't enable her to identify that. So they had tried to take money but couldn't tell me where from? Not very professional in itself. Cue me rushing home and talking to the bank. Thankfully I have a wonderful bank. They had attempted to take no payment on either card since I had made the booking. So whilst the staff yesterday at the wedding were nothing but lovely and helpful I was fraught thinking my cards had been hacked when essentially somewhere along the line they had made a mistake. To tell someone cards have been declined when my bank categorically confirm they haven't been is disgusting and when taken alongside someone else in the wedding party having other issues involving being told one thing at the point of booking and another when they checked out, again regarding payment I cannot in good faith recommend this hotel. Which is a true shame as it was a beautiful wedding and the staff involved in the wedding itself really couldn't have been more helpful. Bottom line however - don't trust them with your card details.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest I am sorry to learn of your feedback in regards to the breakfast charges and confusions and concerns caused over the payment of your hotel invoice. We take all feedback very seriously so please be assured that your comments have had our full attention and investigation. On a small number of occasions when pre paid bookings arrive from a third party booker, payment attempts can fail but this can be due to many factors for example missing information or an error somewhere within the information. This won t always show to the bank as an attempt at taking payment. Depending on the source, understandably for security reasons we can t access the card information. I would like to assure you that we take the safety and security of all of guest card details very seriously with a number of processes and procedures in place to ensure this. Please accept our apologies for any confusion, mis -communication or misunderstandings. It is good to hear that you enjoyed the wedding celebrations and that you were well looked after by the events team. We very much hope that you will consider returning in the future and if I can be of any assistance please do not hesitate to contact me directly. With regards

"Excellent location, superb room"

x26dhanks, Yeovil, United Kingdom 24/04/2018

Great hotel with excellent spacious room & good food but service & communications need to be a little better. We booked dinner on our arrival for one hour later but the message hadn't got through to the restaurant so we had to wait too long for our meal. Also some of the breakfast items had been too long in the trays.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are very pleased to learn of your enjoyment with our stunning location and facilities. I am sorry if there had been confusion with the restaurant booking. I have passed the feedback back to the team for investigation. We very much hope that you will be returning to see us again in the future; we look forward to welcoming you back .. With regards

"Well worth a visit. "

William H, Worksop 19/04/2018

The hotel is perfectly situated for visiting the Ironbridge area. The staff was very welcoming and friendly. The room was very good, with all the usual amenities. We had an excellent evening meal in the restaurant. We will certainly be back next year.

"Pleasant hotel with good food and excellent service"

John S, Biggleswade, United Kingdom 18/04/2018

A weekend away was extended with one overnight stay here to see the sights of Ironbridge. The hotel provided first class accommodation in an upgraded room. The room had fine views a four poster bed, spacious bathroom and a magnificent and unique tiled fireplace designed and made by the firm Maw. The Maws lived in the house which later became the hotel. Dinner was excellent and breakfast was a welcome start to an energetic day. The staff produced a booklet on request, outlining the history of the house and hotel. The service provided by the friendly staff could not be faulted.

"Enjoyable Break in a Lovely Hotel"

jacquib147, Liversedge, United Kingdom 17/04/2018

Had a *Buy a Gift" 2 night break bought at Xmas, so glad we used it at this hotel, it couldn't have been better. The staff were a credit, both polite and helpful. There are some lovely quirky features including some amazing tile work on the staircase. Room was spotless with a large bed which we found extremely comfortable. Breakfast was buffet style, we paid extra to have the hot selection in addition to the cold as this wasn't included with our voucher. This hotel is set in the perfect location for a visit to Ironbridge, the bridge itself is currently being renovated however there is an additional walkway that gives you the chance to see how some of the work is being undertaken. Can highly recommend eating in the hotel restaurant Chez Maw, there is a good choice of menu and we had 2 wonderful meals. A truly enjoyable break we will certainly return.

"Character Hotel"

carter94, Worthing, United Kingdom 17/04/2018

My husband and I stayed here for three nights. The hotel is undergoing some refurbishment and this did not interfere with our stay. The hotel is a little tired however it is a hotel full character. Don't expect a travel lodge style hotel this one is quirky with individual funny shaped rooms. Ours had a four poster bed and the bathroom was up 5 steps and had a corner bath. We ate in the hotel restaurant and the food was lovely. The staff at this hotel are outstanding and really care about the guests. We would definitely stay again.

"Weekend Celebration"

averilbrice, Hawkinge, United Kingdom 17/04/2018

Having a big family birthday to celebrate we knew that we could trust this hotel to get it spot on. We had family over from Canada as well as our UK family and friends. We wanted it to be perfect. We were not disappointed. Great rooms, great service, great food, great value. We highly recommend this hotel.

"Visit to IronBridge"

Nick R, Maidstone, United Kingdom 11/04/2018

booked this hotel initially as it was close to Ironbridge Gorge that we wanted to visit. it is a pleasant building set in beautiful grounds about 1 mile from the Bridge. we had asked for a room with a large bed and were offered this and an alternative as they had a wedding the day we arrived and we would have been right above it - nice thought! we took the alternative room which was a 4 poster with plenty of room and was very light and airy. further we had booked full board as it was a very small amount of money to do this and as such we did not expect much. However! what a surprise. the Menu is wonderful with a range of alternatives and all very well cooked. to support this the staff both in the restaurant, plus the bar and across the hotel were lovely and extremely helpful. if we come back to this part of the world we will be staying here!

"Excellent location and helpful staff"

Ian D, Richmond, United Kingdom 10/04/2018

This hotel is ideally located for a visit to the Ironbridge Gorge, just a lovely short walk alongside the river Severn to the bridge itself. We found the hotel clean and comfortable, and the staff made it a memorable stay. Offers of help were readily forthcoming both with luggage and knowledge about the various museums in the area. Breakfast was well prepared and adequate with many additional items (porridge, kippers etc) being available on request. We ate in the hotel on 2 nights and found the food well prepared, well presented and well served. Our orders were taken in the bar area, and drinks placed on the table before we were invited to take our seats. A little old-fashioned perhaps, but a very good way of showing the quality of service that was noticeable throughout our stay.

"Polite and friendly staff"

C0zza, Maidstone, United Kingdom 08/04/2018

I stayed here with my husband for a couple of days midweek. Our room was a four poster with double aspect and was quite spacious if a little dated. Everything was very clean and the staff we very friendly and helpful. Continental breakfast was included but we paid £4.50 each to have a cooked breakfast. Great location for Ironbridge and the museums. We would stay here again.

"Many good aspects but room a bit dated....."

BusinessguestDorset, Dorset 07/04/2018

I would like to be able to award a good marking for this stay as it certainly wasn't average but I probably wouldn't go as far as very good. I've stayed at The Valley, on business, more times than I can remember but after a break of about four years I found the bedrooms to be dated on this return trip. Although clean and well maintained I felt the room was a bit ‘beige' and bland. I've always found the rooms to be a little bit luck of the draw but on this occasion it was on the small size and although the mattress topper made the bed bearable I felt that the mattress was in need of replacement. My colleague who stayed in the next room described hers as feeling claustrophobic. That's the slight negatives out of the way. On the plus side the staff were friendly enough and it was great to see some who've been there for years. We ate in the restaurant and were pleased that the high standard has been maintained. We both enjoyed our meal and the surroundings. It also represented good value for money. Breakfast was buffet style and although the service was a little bit chaotic( a long wait to be seated although we were acknowledged separately by two staff members who said someone else would be with us shortly) the food was very good. When the buffet ran out of eggs the waitress came around the tables with freshly cooked eggs for those who missed out which was a nice touch. So, would I stay there again? Yes, I would but would probably wait to bring my partner along on a leisure trip, as opposed to business, until the bedrooms had been refurbished or if I could be assured of one of the better rooms. A good visit to a nice hotel which could be fabulous due to it's location and historic building.

"lovely hotel"

cath b, Birmingham, United Kingdom 04/04/2018

We stayed at the hotel over the Easter weekend and were extremely pleased and surprised to receive a room upgrade to a fabulous four poster bedroom. The hotel is within easy walking distance of the iron bridge and there are some lovely pub restaurants within walking distance. The hotel staff were all very polite and helpful, we couldn't fault anything at the hotel. The breakfast was well cooked and plentiful. We will definitely be staying here again. Thank you so much for the upgrade to a beautiful room! x

"Family Easter weekend"

HantsDaniels, Hants 02/04/2018

The staff at this hotel made our stay very enjoyable, they can't do enough, especially Lee, who did a room swap without any hassle despite being very busy The food, cooked breakfast and dinner, in the restaurant was excellent, as was the service. The hotel is located a short walk from Ironbridge centre.


check_check, England 29/03/2018

The Valley Hotel is located along the Ironbridge Gorge, a matter of 15 minutes walk to the Iron Bridge and 5 minutes to the Ironbridge Gorge Museum. The hotel itself used to be the home of one of the famous tile makers and within the building there are some beautiful examples of the tiles adorning the walls. As well as the main house, the stable block has been cleverly converted into bedrooms with an enclosed walkway between the two buildings. We had a 'queen sized room' in the stable block and everything about the accommodation was just perfect. It was clean, well furnished and nice and warm for a visit in March. Breakfast was buffet style but excellent value. The greatest asset here at this hotel is their staff. They were pleasant, helpful and chatty and just keen to make you feel welcome and supported. We couldn't praise them enough. Dinner can be either in the restaurant or the bar and we selected the bar on both nights for the more informal atmosphere. There is so much to visit in Ironbridge related to the bridge and the industry around. The Bliss Hill museum is outstanding and will take you 3/4 hours to go around it - an old Victorian town. Superb experience. In total there are 10 museums and we purchased a 'passport ticket' which allows you access to all of the ten museums for one year. We will be going back to Ironbridge and willhave no hesitation about staying in the Valley Hotel.

"Visit to Ironbridge"

Tina B, Oldbury, United Kingdom 28/03/2018

Ironbridge is a lovely place had never been before spent the weekend here at the valley hotel . Lovely staff helpful and very welcoming breakfast was very nice and a great Selection of fruit juices and cereals yogurts etc and full English breakfast and toast tea and coffee will definitely be returning . Just a short walk along the river and your in the town we also had the afternoon tea was very nice good selection of sandwiches and cake's .

"Very comfortable hotel in good location"

joanhop, Beaumaris, Wales, United Kingdom 28/03/2018

Spent two nights at this hotel a few days ago. We were on a bed and continental breakfast basis. On booking in we were told we had been upgraded. The room was love!y with views over the garden to the river. The bed was a four poster. This was the only slight grumble we had. The bed was modern with no character and was a standard 4'6" size. Our friends who had a standard room had a very wide bed. We have a king size plus bed at home so felt squashed in this bed. The continental breakfast was very good as was the service.

" Dry nice stay..."

User 22/03/2018

This is a nice looking red brick hotel with good parking & Lots of rooms - unusually, it has a bunch of power station chimney stacks as a backdrop through the trees, & is a 10 minutes walk from the Iron Bridge...The whole place has a historic vibe to it... The room I had was comfy, well fitted, but small. It was clean, and well maintained. The hotel staff are excellent, in particular the bar staff. The breakfast was really good. Lots of choice, plus a really nice full English. The rooms need to be better sound-proofed. I could hear other guests talking and moving about in the evening and early morning hours... I would come back here....

"Brilliant stay"

Leicesterspire, Desford, United Kingdom 22/03/2018

Just returned from a 2 night stay for my wife's birthday. The hotel is brilliant, the rooms are clean, the staff very warm and friendly, the food delicious. The hotel is very close to Ironbridge so an easy stroll into the town. We will return as we didn't get to all the local attractions. Hotel highly recommended.

"Great place to stop"

Michael B, Southampton, United Kingdom 19/03/2018

Hotel is 5 minutes walk from Ironbridge although getting back is slightly uphill. Staff are very friendly and helpful. Only stayed 1 night but our room was spotless and comfortable. Breakfast was plentiful and delicious. Would definitely stay there again.

"Snowy February Break"

chrissey554, Newbury, United Kingdom 13/03/2018

Visited for a three night stay. The hotel was a quirky interesting hotel. The staff were extremely friendly and helpful. We decided to have dinner in the hotel the first night. The food was amazing and well presented. We never ventured out for dinner after that and had dinner all three nights in the hotel and each night the food was excellent.

"Lush "

Cassie H, Wellington, United Kingdom 12/03/2018

Booked a post Valentine's meal here and it was just beautiful. Seated at the bar before our table was available and nibbles were served. The food was wonderful and the staff are so attentive and warm. Can't wait to visit again

"Great Saturday night stay"

fran769, Liverpool, United Kingdom 05/03/2018

We loved this hotel for a short break.It is ideally located at the top of the high street,so we were able to go on a great pub crawl, there are some really nice bars with live music and a modern cocktail bar too. Staff are extremely friendly and the hotel is very pleasant. The grounds are idyllic, we had a short walk round them. We stayed in a double room that was small but quaint, it was perfect. Cant wait to go back.

"Quirky hotel with good and bad points."

User 04/03/2018

Stayed 2 nights in the hotel with my son. Staff were very welcoming. It's in a lovey setting next to the park and river, and a few minutes walk from The town and museums . Lots of parking. The hotel itself is made up of a number of buildings with some lovely original features, there was a well right outside our bedroom which was lovely. We were in room 28 which had a staircase running up the side of it, which unfortunately was extremely noisy, and you could hear the room next doors bathroom every time They used it. Beds were ok, although my sons was really noisy every time he moved, bathroom was rather small, and the shower awful, it was either boiling or freezing with the tiniest adjustment taking it to one extreme or the other. The room service menu was extremely limited and also very expensive. I ordered a salad and when delivered it was the size of a starter for around £14! I was so hungry after I had to go to the co-op down the road for more food!. We ate out the second night. Breakfast was good although we only had continental. I'd stay again more for the location and the friendly staff than anything else, but definitely not in the same room!

"Pleasant but a bit jaded"

User 03/03/2018

We went here because we bought a Groupon checking in on a Sunday. Ironbridge is a lovely place with some quaint little shops to look around. We stopped for a drink by a log fire in a lovely pub. The downside was the scaffolding covering the bridge. As regards the hotel the staff were very pleasant and welcoming. We arrived at 1.30 pm and the room was ready but we decided to have lunch in the restaurant which didn't shut till two, to be told it was closed and there was no Sunday lunch available so we went and found a little tea room instead. When we went into the room it was clean and a medium size. However the bed was uncomfortable and the pillows were rock hard, definitely not Premier Inn standard. The bathroom was a good size and the water warm but the bath was very narrow and there was nothing to hold on to so a bit dicey. The windows did not have double glazing and we were over the kitchen so could hear every noise made. The worst was the 6.30 am start in the kitchen of the radio going on full blast which woke us up and didn't stop. We ate food in the bar which was very nice, as the restaurant was very expensive and not to our taste. Overall an OK experience but sorry, not up to the high standard we expect from a Best Western. Hotel needs a bit of work to update it.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Following your recent overnight stay I am sorry that some aspects did not meet with your expectations and in particular the comfort of the bed and pillows. Your comments have been noted for further review. I have also noted your feedback in regards to noise and the bath. I am sorry that our Restaurant does not serve a traditional Sunday lunch; light lunches and bar snacks are available to all of our Hotel guests. I am pleased you enjoyed some evening bar food with us. We are in the process of planning some refurbishments in our public areas and I hope you will consider returning to enjoy the improvements, sometime in the future. We hope to welcome you back. With regards

"A good hotel in all respects. No lift and narrow stairs. Good restaurant. Plenty of free parking."

MASWScreenwriter, London 02/03/2018

I had booked a large family room but owing to the bad weather made this trip without my family. The approach to reception is down some very steep and deep steps, which require some care to navigate especially with luggage. There did not appear to be any alternative ramp for wheelchair or pushchair access. I was not looking for this so maybe I missed it, but the main entrance has very steep steps. Check-in is very straightforward. The route to the family room involves two flights of stairs, the second very steep and narrow, getting a pushchair or heavy luggage up the stairs would not have been easy and I'm not sure if there was any alternative to store it elsewhere. Not having one with me, I didn't think to ask. There is no lift. The family room itself was large, very quiet, equipped with a large double bed and a single bed, and a bathroom up another small flight of stairs. This is a very old building which has been converted into a hotel. So indeed a good family room, but more for children that are mobile rather than small ones with lots of equipment. Given that the weather was about -3 outside, the temperature in the room was perfectly good, if anything slightly too hot. The bathroom had a very large oval-shaped bath, an electric shower mounted quite high which was adequate but no more, and not a great deal of shelf storage space for washing things, so often a problem in hotels. I did eat in the hotel restaurant that evening, and have reviewed that separately. To summarise, a very good meal. Breakfast the following morning was perfectly good, with the choice of a full cooked breakfast and the usual cereals pastries et cetera. Coffee and toast were brought promptly. Coffee was slightly better than the average UK breakfast hotel fare. The toast arrived hot and the jams were of high quality. Overall a very pleasant stay and my only reservation would be about the classification of the family room, as with very small children it would be awkward to reach with lots of luggage.

"Settled in the Severn Gorge"

OzoneSpin, London, UK 01/03/2018

The Valley Hotel's gardens stretch down through a riverside park to the River Severn - with charming seating areas to the rear of the hotel overlooking the valley for lazy summer evenings supping your favourite wines. From the hotel it is about a 10 minute stroll along the river to the small town of Ironbridge. We had a large three bed room in the old building overlooking the side of the hotel onto a row of small cottages partly let out by Best Western. It was a summer heatwave in June and the day and night temperature rarely dropped below 30 deg C in the still air of the Gorge - so we resorted to thrice daily cold showers to keep cool - but some rooms in the extension did have aircon. Fortunately a side bar is air conditioned so we retreated there for most of the evening - until it became too crowded as other guests caught onto our ploy for keeping cool. We had some fun at 3:00 am in the morning as the hot weather triggered the fire alarm - amazingly loud as the old fashioned school bell alarm was just above our sleeping bed. I managed to get some togs on - but most of the guests were out in their smalls in the darkness - it was still very hot at night so not at all discomforting. Worth a stay as convenient for all places of Gorge interest.

"Wonderful weekend break"

Angela A, Hereford, United Kingdom 01/03/2018

Stayed here for two nights on 22nd &23rd February,Had a lovely welcome at reception and checked in with ease,our room was comfortable and nice and warm considering how cold it was outside,very clean and towels were nice and soft.At breakfast we received a warm welcome from all the staff who were on duty,nothing was too much trouble.We had a full english breakfast which i must say was cooked to perfection,not a bit of grease in sight,there was a good choice of continental breakfast as well cereal and toast.We ate at the restaurant on the Saturday evening which we were a bit unsure of as it was a la carte,but i must say it was one of the best meals we have ever had,Braised beef in a sauce the beef fell apart as you cut into it as it was so tender,we both cleared our plates,and as for pudding,we both had the sticky toffee pudding which is the best i have ever tasted.Overall the whole weekend was wonderful,this hotel is in a beautiful setting ,so peaceful,the staff were absolutely amazing they went out of their way to make sure everything was just right for you.I'd just like to say a big THANK YOU to each and everyone of you.will certainly return

"Afternoon tea"

Starfish2597, Telford, United Kingdom 26/02/2018

My partner and I enjoyed a lovely afternoon walking and visiting the quaint shops in Ironbridge and also had afternoon tea at the hotel, lovely place lovely staff very helpful and polite. Would recommend going. Lots of greener, walking areas as well as all the tourist attractions of Blist hills and Enginuity. Would be a great day out for the kids too

"Comfortable quiet hotel"

TMMSwindon, Swindon 24/02/2018

We stayed for two nights in February. Location of hotel is ideal for exploring all of the interesting sites in Ironbridge - most within walking distance. Room was spacious and tastefully furnished. Bed not the best as it seemed to slope on one side. In spite of a wedding taking place we enjoyed the peace and quiet of this lovely location. The food in the restaurant was excellent. The staff were all extremely helpful and the level of service in the restaurant was outstanding. Would definitely visit again.

"Recent Birthday celebrations and past 60th Wedding anniversary.a d 80th Birthday."

Heather B, Telford, United Kingdom 18/02/2018

We have hired the Jackfield room for family meals on three special occasions. On each occasion we have received excellent service with brilliant attention to detail. Excellent communication with Lisa and Roy. Thank you for helping to make each celebration so special

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Thank you for choosing us again for another special celebration, it is always a pleasure. I am delighted everything was perfect for you once again. Your kind compliments are very much appreciated. Look forward to welcoming you back for the next occasion! With regards

"Wouldn't return"

Tree27573, Birmingham, United Kingdom 18/02/2018

Room ok but the bed....worst bed we have slept on really uncomfortable think it came out of the victorian village same with pillows advise you take your pillow with you. Shower terrible to, boiling hot you couldn't stand under it, after about 10 seconds you think it's cooling down then it turns freezing....gave up and ran the bath. Went for breakfast this morning food very nice but felt very rushed by the staff . Parking available and walking distance into irongbrige. On the plus side the room was very clean.

"Wonderful short break"

jasperNorden, norden 17/02/2018

What a wonderful hotel if you want to experience Ironbridge and all it has to offer. We stayed on a leisure break which included a most superb meal in the chez maw restaurant both evenings.Contact the hotel direct as you always get the best deals, with dinner included,also then you can then discuss your room requirements we were overlooking the gardens which was superb. All the staff go out of their way to make your stay enjoyable.The breakfast buffet had a wide selection with all hot food being constantly replenished, and the quality was superb.Do enjoy the restaurant as the food is probably the best we have ever had in a group hotel.Superb choice,beautifully presented with a selection of very reasonably priced wines to compliment your meal. My husband had a soft shell crab as a starter he had never heard of the dish it was delicious served with an Asian salad.I don't usually comment on the food in so much detail but it really was superb,and all included in the room rate. If you are reasonably fit you can walk to most of the attractions from the hotel we never moved our car for 2 days.Do visit you will not be disappointed.

"Lovely few days away"

User 16/02/2018

Just spent 2 nights at this lovely hotel. The hotel was clean and the room lovely and warm in a cold February. The staff were very friendly, especially at breakfast where nothing was too much trouble. Ironbridge is such a lovely place to stay in the winter (even if the bridge is being renovated at the moment!) and the hotel setting is perfect. It was a great deal too. We will definitely return as it was so relaxing.

"First stay."

geraldwmorgan, Glastonbury, United Kingdom 15/02/2018

After a long drive from London through very wintry conditions we arrived to a very warm welcome from reception and the duty manager that made it all worth it. The room was warm and comfortable just what we needed after a long journey. We had dinner that evening that we could not fault and it was included as it was a Sunday evening. Breakfast the next morning was cooked to order with a wide buffet selection. During our stay we found all the staff very friendly and helpful thoughout the hotel, and this made to a very pleasent stay. It was a very nice touch that when we asked if the hotel had any history of the hotel that there was a booklet all about it in reception. One slight observation was that the curtains in the room were hanging off the rail in places.

"Lovely building in excellent riverside location"

Michael P, Worcestershire, United Kingdom 05/02/2018

My wife and I stayed at The Valley on a Groupon offer and thoroughly enjoyed our three night stay. The location is suberb - so much so that we hardly used our car to explore the area owing to the fact that many of the local places of interest are within walking distance. It was great to have a large, free car park - something which is becoming harder to find at hotels these days. All of the staff were welcoming, friendly and could not do enough to help. The Chez Maw restaurant served tasty, hot food and the waiters were most efficient. We particularly enjoyed talking to Lewis. We have already told others of our experience and would certainly return for another visit

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are delighted that you enjoyed your short break in the Hotel. We certainly do have a fabulous location here in the World Heritage Site. Thank you for your compliments which have been shared with the Team.. I know Lewis in particular will appreciate the feedback. Its great you have recommended us and we very much look forward to welcoming you back.. With regards

"Birthday treat with Mum"

User 04/02/2018

A lovely hotel, but what really makes it is the great team there! They are so helpful and friendly and really make your stay the best! Special mention about Roy and the young lady working on reception (sorry I didn't catch her name) as they were lovely! Food in the restaurant was also superb! And mum says a big thank you for the birthday card and birthday wishes on her pudding! They made her day!! :-)

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, It was wonderful to learn of your feedback of your recent stay with us. I am delighted you were well looked after, making this special occasion one to remember.. Thank you very much for the kind compliments. We very much hope to welcome you back on the next birthday.. if not before! With regards

"2 night Travelzoo offer"

chchester, chester 27/01/2018

Had booked the offer via Travelzoo and contacted the hotel directly as a wet room/shower was needed due to medical reasons. The staff communication by email was superb and the room on arrival was as described. Dinner was included in the package 1st night and the dinner was an excellent choice much to our surprise as hotel restaurants aren't normally this good. All staff were professional, helpful and friendly. The room was a reasonable size but the bed was 2 singles put together and the sheets weren't large enough to tuck in as a result. The heating in the bedroom and en-suite was more than adequate. The one concern I have is the fire door immediately outside room 38 was hooked back. I asked the receptionist to include this in the Health & Safety book and was told management would review. A couple of hours later the door was unhooked but the following day it was back and totally unsafe in the event of a fire!

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are very pleased to learn of your enjoyment of the stay, in particular the service from staff and our award winning Restaurant. Thank you for raising your concerns with the Team re the fire door. Please be assured that we take guest and staff safety very seriously and are constantly reviewing and updating our Fire Risk Assessment. The opening of individual fire doors is given full consideration as part of the Risk assessment with policies and procedures in place. As part of this, all staff are trained to ensure all doors are closed behind them in the event of a fire evacuation. I do hope you will be back to see us again in the future. If we can be of any assistance or would like to discuss any of your concerns further, please do not hesitate to contact us directly at the Hotel. With regards

"Great location, room not so good"

Intelligenthamster, Midhurst, United Kingdom 24/01/2018

This was my first stay here with friends who are regulars. Unfortunately the room we had was not great, we were tucked away on the top floor and all we had by way of heating was a small electric heater bolted to the wall which you were requested to turn off at night. There was also very little room to move around. The heater had been switched off all day so the room was freezing and took ages to warm up. Soundproofing was also poor as we could hear everything from next door. Our friends, a little way along the corridor on the same floor, had a proper radiator on the central heating circuit and a much larger room with better soundproofing. Nice local ales on tap in the bar, and the location is superb with the gardens running down to the Severn and the riverside walk, and the local tiles in the corridors and staircase is a lovely feature- walk down to the Jackfield Tile Museum to see more of these. There was a wedding taking place at the hotel while we were there but there were no problems with noise from this. It was a lovely weekend away and I would love to score the Valley hotel higher, but the room was a bit of a let-down especially as it was so cold. However it seems the quality of rooms here is a bit luck of the draw going by other reviews and our friends' experiences. I have just booked to go back to Ironbridge but elected to stay elsewhere; for the prices charged I didn't fancy taking the chance next time.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, I am sorry to learn that not all aspects of your stay with us met or indeed exceeded your expectations. It is our genuine intention that all guests leave us having had a positive and enjoyable experience and I do hope you raised any concerns, to allow us the opportunity to ensure your total comfort. Please be assured your comments regarding the room and heating have been noted for further investigation and consideration. I am pleased that you enjoyed the location and bar. We would very much appreciate you reconsidering staying with us again in the future, and we would be very happy to discuss any concerns at booking and prior to arrival to ensure you a comfortable and enjoyable experience. Thank you for your feedback and we hope to see you again soon. With regards

"Great staff"

miaethmax, Liverpool, United Kingdom 23/01/2018

Fantastic, attentive staff make this hotel a real pleasure. Fab restaurant attached. Stay Was a Wowcher offer so excellent value. Very clean. As parts of hotel are old this is reflected in some features and needs to be considered when staying. When visiting Ironbridge check days , as lots of shops and attractions operate seasonal hours.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Thank you for your feedback of your stay with us here in Ironbridge. We are delighted you enjoyed all aspects, especially our award winning 2 AA Rosette awarded Restaurant. We hope to welcome you back in the warmer months when the area and views can be enjoyed to their full potential.. With regards

"Would stay again"

MJ2109, Lancashire, United Kingdom 23/01/2018

Our suite was massive, the hotel staff were very friendly and a great breakfast. Easy access to local attractions (Ten minutes walk from the Ironbridge and ten minutes drive to Blists Hill). We would definitely stay here again if we return to Ironbridge

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, It is great to learn of your intent to return to us following your recent stay. We re really pleased you enjoyed your room, service and breakfast. We are perfectly located for exploring Ironbridge and local attractions; we hope to welcome you back soon for a return visit! With regards


User 18/01/2018

This was a birthday gift of a weekend stay. I've been to ironbridge before for the day & wouldn't normally think of staying over. I have to say I was hugely impressed by Valley. The stay included dinner, which, from experience elsewhere can be quite plain. The choice was fabulous, I was in a fowl mood so I had Pigeon Breast to start & Duck Breast for main. It looked beautiful & tasted as it looked. Elsewhere, the room was very clean, reception very professional & bar & waiting staff very friendly & approachable. All in all I would unhesitatingly recommend.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We were delighted to learn of your enjoyment of your recent weekend stay with us, particularly our award winning Chez Maw Restaurant. Thank you for the compliments and recommendation which are greatly appreciated. There is so much to do in Ironbridge and surrounding areas, so we very much hope to welcome you back to enjoy some more! With regards

"Last Minute GetAway Wowcher"

MrsRGH, Hilton, United Kingdom 15/01/2018

I have been to Ironbridge many times but just for a day trip. Saw an offer on Wowcher for 1 night for £59!! We upgraded to a fantastic room for just an additional £15. What excellent value for money. My husband and I loved our room with a luxurious 4poster bed and huge bathroom!! Our views were that of the garden. Reception staff were genuinely friendly and helpful. Nothing was any trouble. Free parking for our car in their own car park. We had hot chocolate and shortbread biscuits sent to our room upon arrival. Fantastic. We dined in their highly commended restaurant. We had starters, mains, desserts, drinks, coffee etc. Service was first class. Food was so good we were both really impressed. Location is excellent for a quick walk into Ironbridge but far enough so it was blissfully quiet. Can't recommend this hotel highly enough.

"Fantastic stay"

Kate E, Loughborough, United Kingdom 14/01/2018

We had a 2 night stay at The Valley Hotel on a DBB offer. It was an amazing stay. Fantastic value for money and the staff were so freindly and helpful, especially Lee, he was so pleasant and nothing was to much trouble for him, he is an absolute credit to the company. Thanks Lee for regaining our faith in the Valley Hotel.

"Two nights stopover for Christmas party"

Beth-Hants, Hampshire UK 05/01/2018

We had a very good stay for a couple of nights DB&B either side of a family Christmas lunch party. We were in the main building, with views out across the garden to the gorge. The room was a decent size, with antique tiles designed by a previous owner decorating the fireplace. The staff were relaxed and friendly, and saved us from a sticky walk by recommending boots. The highlights were the dinners, included in the package. An interesting menu, with taste combinations which worked well together, and an original and well-priced wine list. The chef even took pity on us when we explained we had been out for lunch, and added a little parma ham to a light dish to give us a balanced main course. The package was excellent value for money, and we will stay here again the next time we visit the family.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We were delighted to learn that you had an enjoyable stay with us pre Christmas. Thank you for your compliments for the staff and food. Our dinner inclusive packages offer excellent value and its wonderful that you intend to visit us again. We very much look forward to welcoming you back. With regards

"Small and friendly hotel with quirky features."

martynw2018, Leicester, United Kingdom 02/01/2018

Small and friendly hotel, most pleasant staff throughout. Lovely location. Great evening meal in ambient dining room overlooking the gardens. Good position for walking into ironbridge and many individual shops and a couple of pubs/restaurants but we found the hotel restaurant to be good value.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, It is wonderful to learn of your enjoyment of your recent stay in the Hotel. Our award winning Restaurant is very popular and I'm pleased you found it good value. The location is fantastic with lots to see and do, so we hope to welcome you back to enjoy some more! With regards

"Great location"

TreMermaid, Newlyn, United Kingdom 31/12/2017

Very good value - nothing fancy. ..basic rooms but clean and comfortable. Breakfast excellent ...dinner inclouded in deal so good value. The first night the chef made me 3 course vegan dinner which was fabulous. .second night dinner not as nice and my Grandad thought the meat was tough. The hotel is perfect for exploring the sights and good parking. My Grandad hired a mobility scooter and the hotel staff were so helpful and friendly.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are pleased to learn of your enjoyment of your recent stay at our property, in particular the breakfast and service from staff. We really are perfectly located for exploring all that Ironbridge has to offer and we're glad you managed to get around easily and conveniently. Hope you are perhaps tempted to return and enjoy some more in the warmer summer months! With regards

"A Business Stay"

March_Hare_01, Corbridge, United Kingdom 29/12/2017

I stayed midweek recently for three nights. On arrival, I must admit it was a bit of a struggle to carry my suitcase and laptop bag etc down the set of deep steps outside the Reception. I tried to find a ramp but couldn't see one, and as it was dark and raining hard, I may have missed the signage. However, I had a great welcome from the Receptionist who was very helpful and friendly. I was allocated a small double room which was located near reception. The room was nice and warm and comfortable. The mattress was not the most comfortable, but I did get a good nights sleep as it was very peaceful in the hotel. As I wanted a light meal, I chose to eat in the bar and had just a main course. Unfortunately though, in order to eat a meal in the bar you have to eat in a room behind the bar, which was a bit lacking in any atmosphere with bright lighting. As I was dining on my own and there were no other diners in the bar, I was sitting in the room on my own. The service was good and food ok. The service at breakfast was very cheerful and attentive. There was a good selection at both of the cold table and hot buffets. I would stay here again, and would like to stay when the evenings are lighter so I could get out an explore the area after work!

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Thank you for your feedback following your midweek stay in the Hotel. I am pleased that you were looked after by the Team. We do have a ramped access entrance via the terrace and bar that you may find easier in the future. We would very much like to welcome you back both on your next business trip and for a relaxing leisure stay in this wonderful local area. We hope to see you again soon. With regards

"My stay at the hotel"

User 24/12/2017

We had a wonderful stay. The staff are all so friendly and helpful. The food was great and we were made to feel very welcome. Thank you Valley Hotel. Ironbridge is also a great destination. A very picturesque village, with a lot of character and things to see. I definitely recommend a visit.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Following your recent stay with us we were delighted to learn of your enjoyment of all aspects. Thank you for your compliments of the service and food. We are indeed in a fabulous location and we hope you are tempted to return and enjoy some more! Look forward to welcoming you back With regards

"Xmas gift run"

_jandcmiddleton, Truro, United Kingdom 23/12/2017

A very pleasant hotel in a most unique setting. The staff and facilities are very good, the bar and restaurant excellent. This hotel has plenty of character and blends in with the historical background of the area. Anyone staying at this hotel is in the middle of an area of outstanding importance and can stroll to the world's 1st iron bridge and many other museums/sites.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are very pleased that you enjoyed a pre Christmas break in our wonderful local area. Thank you for your compliments of the staff and facilities which are greatly appreciated. We hope you will be back to see us again in 2018.. With regards

"Lovely Hotel"

j m, Brighton, United Kingdom 23/12/2017

My friend and I stayed at this hotel for two nights this week and we were so impressed with the service we received. The staff at this hotel are just lovely and couldn't do enough to help. The service is very good and the food in the restaurant was excellent. Our room was warm, clean and comfortable. I would have no hesitation at all in recommending this hotel.

"friendly, welcoming hotel"

ivorok, Leicester, United Kingdom 19/12/2017

The hotel is lovely to look at and lovely to stay in. The food in the restaurant is top quality. The staff are very friendly. We have recommended this hotel to friends and family and will be revisiting ourselves in the future.

"Lovely hotel"

User 16/12/2017

Stayed here for a friend's wedding. The staff couldn't have been more helpful. A lovely place, our room was great, great food, great drinks choice, nice breakfast, and awesome as a venue for parties - these guys really know what they're doing!

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, It is wonderful to learn of your compliments of a recent stay in the Hotel. A fabulous time of year for a wedding and its great that you had a wonderful celebration. We hope to see you with us again, perhaps for a relaxing weekend break.. With regards

"Valley in the snow"

nusha, lincs, uk 13/12/2017

We visited on the weekend of the big snow. It was like a winter wonderland. Fabulous scenery. Room was warm and comfortable, plenty of hot water. Dinner and breakfast very good. Here comes the But, when we arrived and walked into reception it was a huge dreary empty space, not a good first impression, this hotel has so much potential to be a wonderful country retreat, it needs big squashy sofas in reception and table lights to soften the area. The staff were so nice, especially the waiter, Lee, who helped dig us out of the carpark.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are very pleased to learn of your enjoyment of the hotel and service from staff. The team worked particularly hard during the heavy snow and I know your compliments will be appreciated. It really was a postcard scenery. Thank you for your feedback regarding Reception. We have plans in place to refurbish Reception early in the Spring, and we very much hope you will come back and see the improvements in the warmer Summer months! Look forward to welcoming you back... With regards

"A most accommodating hotel"

User 13/12/2017

A very distinct meticulous hotel in such a beautiful setting. Amazing views were also enhanced by the snow. It was ever so warm and cosy. All staff were on hand on our arrival shovelling snow which enabled us to park more easily and less hazardous. Our room was pleasing, well decorated and clean, tidy and most functional. All the staff were professional, but at the same time both warm & friendly. The waiting on staff, especially at breakfast, were absolutely amazing! They engaged with the wife and I and also checked up frequently offering extra toast, tea/coffee etc. Breakfast was not rushed either as it can be in some other hotels where they just want to usher you in and out for a quick turn around, it was very relaxed. She shall both be returning soon. Thank you Valley Hotel for making our stay so pleasant happy and contented.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are delighted to learn of your enjoyment of all aspects of your stay despite the difficult weather conditions. The staff worked particularly hard that weekend to ensure the snow did not affect the guest experience. Thank you for the compliments which are very much appreciated. It is wonderful to learn of your intent to return, we very much look forward to welcoming you back. Please do not hesitate to contact us when you are ready to talk about your next stay. With regards

"Ironbridge delight!"

Alexander B, Rothwell 11/12/2017

The picturesque surroundings, beautiful building and quality staff make this hotel an absolute delight to stay in. Nothing was too much trouble for members of staff working both inside and outside of the hotel.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Thank you, your staff compliments are very much appreciated by all of the team. We hope to welcome you back to the Hotel and Ironbridge in the very near future. With regards

"Christmas meal"

User 11/12/2017

We have just had four wonderful nights at this hotel,the food in the chez maw restaurant was the best I have ever tasted on all four nights and nothing was to much trouble for the staff from room service to management. Thanks to everyone for making our stay so enjoyable

"Business stay"

Graham I, Reading, United Kingdom 07/12/2017

Was a little disappointed with this one. Room was a little small even with a single bed. Felt cold on entering and that was down to the old windows. Closed but still draughty. Bed was comfortable and warm. Old smell lingering around the room and corridors. Quiet enough, clean but dated and in need of a refit

"Enjoyable stay in Ironbridge"

rayandlyn2016, Hope Valley, United Kingdom 07/12/2017

We were a party of 4 on a travelzoo deal which included 2 nights b&b with dinner (£30 allowance per person) on the first night. It was very good value. The staff gave us a warm welcome and I didn't feel we were being treated any differently because we were on a deal. We had rooms 5 and 6 in the old part of the hotel. Nicely decorated, our room had a queen size bed and quite spacious overlooking the park at the back of the hotel. Our friends room was smaller and only a double bed but with all the facilities they needed. Unfortunately they had a problem with a smell in the bathroom but after reporting it to staff it was quickly dealt with. As previous reviewers have said the lovely thick curtains cover the radiators when closed and as we were in Ironbridge when it was bitterly cold, this could have been an issue as it blocks the heat out but fortunately they provide a small portable electric radiator as a back up and it worked a treat. The rooms aren't very soundproof either and we could clearly hear the people upstairs in the night and morning. Breakfast was excellent and taken in the Chez Maw restaurant. All the staff are attentive and very pleasant. Plenty of choice and extras to order if you didn't want anything from the buffet, eg, kippers, porridge. Our al a carte dinner on the first night was very good, and a good selection on the menu. Lovely atmosphere and again good service. We thoroughly enjoyed our stay here and it's in a great location in Ironbridge. Thank you

"Very comfortable"

MBKOKent, Maidstone, United Kingdom 01/12/2017

We were in the old building and the room was very comfortable. Due to thick long curtains the room was very dark when we went to bed which is how we like it. The downside was that the radiator is below the window and hence behind the curtain in the room we had limiting heat distribution. Good restaurant.

"Great hotel in lovely location"

User 27/11/2017

I had a really good 4 night stay here at the end of October. A lovely friendly and relaxing hotel to come back to after busy days out walking and exploring the area and its many interesting museums. All of the staff were very friendly and helpful and some obviously had worked there for many years and were proud of their lovely historic location. There was so much to see and do, with miles of good footpaths linking all locations, that I left my car in the car park for the whole stay and walked miles! I had a very nice quiet room upstairs, on the back at the far end of the newer extension. Very well furnished, comfortable and clean but perhaps just a little dated including quite old tv. Perhaps I was lucky, being a Best Western Platinum Rewards Member to be given such a nice large room, as I did become aware that not all of the rooms were as good as mine. I'm so glad that I booked Bed, Breakfast and Dinner for my 4 nights because the Chez Maw Restaurant, within the hotel, was fantastic. Wonderful food and lovely staff. I only wished that I could have stayed longer to enjoy all of the items on the menu! The hot breakfast was also very good quality. Really enjoyed my stay and visiting the museums and walking around the Severn Gorge. I got the Museum Passport Ticket, which is valid for a year, but unfortunately there were a few seasonal museums which were not open after the end of September. Therefore that gives me an excuse to return to The valley Hotel for another short break next summer.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, It is wonderful to learn of your enjoyment of your four night stay with us. Thank you for your compliments which are greatly appreciated. Our dinner inclusive packages are excellent value and I m pleased you enjoyed some excellent food in our 2 AA Rosette awarded Restaurant. We are delighted you have an excuse to return, we are looking forward to welcoming you back. Please do not hesitate to contact us when you are ready to start planning another trip. With regards


User 26/11/2017

Having just stayed here for 1 night and having paid £100 for the privilege, I am astonished at the good reviews on here. We were given room 12 which was probably the worst room we've ever stayed in. It was small,cold, and the bed was uncomfortable. The shower in our room was difficult to turn off and we thought we may have to check out with it still running. We tried to get a drink at the bar but after ringing the bell twice, no one came. We complained on check out, only to be told that some of the rooms were even smaller!! Breakfast was ok but involved much waiting as the hotel only appeared to prepare the food in small batches. I can only assume we were in the worst room...either that or all the other reviewers don't stay in many hotels!!!

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We take all feedback very seriously so please be assured that all of your comments have had our full attention. Thank you for a taking the time with me on the telephone to further discuss your comments, which has enabled me to personally learn of your feedback. Once again our apologies those aspects of the stay did not meet with your expectations. It is very rare for us to receive feedback of this nature and I do hope that if you are in our area again you will consider us. Should this be the case please contact us directly and discuss any concerns and preferences and we will do everything possible to ensure you an enjoyable experience. With regards

"Wedding stay over, great hotel.."

Tayloss, Portsmouth, United Kingdom 21/11/2017

We stayed here for a friends wedding and arrived a little early to checkin, but the staff were very helpful in informing us as soon as the room was ready and we headed up. The rooms are of 3* standard and performs the function they are intended for. Everything you need is provided and had a good nights sleep. Breakfast was up to standard, and well cook, everything you need for a full English was available. All of the staff are friendly and helpful at all times and the checkout was a breeze. Be aware the entry to the main road from the car park doesn't have great views of the road when leaving, so be cautious... Other than that, great hotel and would be back again if in the area.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, It is wonderful to learn of your feedback in regards to your stay with us and hope you enjoyed the wedding celebrations. I am pleased to learn of your possible repeat visit, so please don't hesitate to contact us when you are next in the area, or indeed if you fancy a short break in this wonderful world heritage site. We hope to welcome you back soon. With regards

"one night stay"

cityfan4ever, Manchester, United Kingdom 19/11/2017

This is a lovely hotel in a perfect setting. The rooms are clean if basic but for a 3* it is well worth the money. The staff are very friendly and helpful. We had a minor problem with noisy neighbours (we had an interconnecting door) but after some hefty banging and a plea for quiet it was sorted out. The public areas are nice and clean loved the tiled wall in the corridor. Breakfast was great quality and serve yourself. All in all I was very impressed with the hotel.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are very pleased to learn that you enjoyed all aspects of your recent overnight stay with us. Our wonderful original tiles are very much loved by all of our guests and visitors and we are very proud to be able to display this piece of history. We trust you managed to visit some of our interesting local area and we hope to welcome you back again soon. With regards

"A Most Enjoyable Stay"

John D, Welwyn, United Kingdom 15/11/2017

Excellently situated as a base to explore the Ironbridge museums and surrounding area. We stayed here for four nights. From the moment we arrived we were made to feel most welcome. A couple of minor issues with the room (in the old house) were promptly dealt with. Being an old building there is no lift and room sizes/layouts vary. We were on the first floor with an "adequate" size room, a comfortable & wide double bed, and an en-suite with shower over the bath. From some reviews it seems that it is advisable to check what you are getting when making a booking. The dining room is the "Chez Maw" restaurant (this has separate reviews). Breakfast is served there - both continental style and cooked - everything was nicely prepared (no eggs etc swimming in fat) and the staff most efficient. One area a little lacking is the bar. Although there are three sofas this area could do with a general overall and the provision of more easychairs. Car parking extensive; some care needed when exiting onto the main road. Justifies its three stars. Good value for money.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Following your recent stay with us we are very pleased to learn of your overall enjoyment of the Hotel and its location here in the picturesque Ironbridge. Thank you for all of your comments and feedback. We hope you are tempted to come and visit us again, we look forward to welcoming you back. With regards


1teresaG, Telford, United Kingdom 12/11/2017

We decided to have our daughters wedding at the Valley. We can not recommend it enough. I was worried about a few things, on having a meeting with Lisa( the wedding planner, who has been there 24 years) she ironed them all out. We dropped everything of.... Flowers, table arrangements, table of sweets, banners etc .... The staff there set the tables all up beautifully on the day. Most impressed. The wedding breakfast was lovely, cooked to perfection . All the guest commented how good the food was. Lee the manger of the restaurant couldn't do enough for us. He went out of his way to make sure our day went with out a hitch. The reception at night was lovely. DJ played everything we asked for. The supper, again was lovely. We had the hog roast. Gorgeous. Ladies, if your thinking of having a wedding here. You won't be disappointed with The Valley. Can not recommend it enough.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are delighted to learn of your feedback following your daughter's wedding in the Hotel. Thank you for the kind compliments and recommendations. The staff are very dedicated to ensuring our couples have a fabulous day to remember and I know they will really appreciate your comments. Please keep in touch; we hope to have the opportunity to host any future celebrations or for times when you just want to relive the memories of your special day.. With regards

"Good hotel "

EAN44, Haywards Heath, United Kingdom 08/11/2017

The hotel is situated near the river seven which you can walk down to and is split into the older original building and the newer extension, be careful of which room you get the newer rooms are much smaller I have stayed in both sections the old part has some lovely spacious rooms that are tastefully decorated while the new rooms are square boxes with a modern feel. Breakfast is in the restaurant and good value and parking is free In an ample car park, the hotel staff are excellent and make you feel at home. Good value for money

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Following your recent stay with us, we are very pleased to learn of your enjoyment of the Hotel and its wonderful surroundings. Thank you for your compliments, in particular of the staff, which will be greatly appreciated by the team. We hope to welcome you back again soon. With regards

"Book this hotel, you won't regret it."

User 31/10/2017

What a fantastic place, We were treated exceptionally well from the moment we arrived. Booking in was quick, all staff were very polite and professional, breakfast was efficient with continental included but could be upgraded to full english that would last you until tea time. Enjoyed a fantastic meal in the restaurant on the first night which considering the quality was extremely well priced. Rooms are comfortable without being extravagent. Would I go again? Yes.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are delighted to learn of your enjoyment of all aspects of your recent stay at our property and of your intent to visit us again in the future. Thank you for your compliments, these are greatly appreciated and will be shared with the team. We look forward to welcoming you back! With regards

"A disappointing experience"

User 31/10/2017

As regular Best Western guests and largely on the recommendation of excellent Trip advisor reviews, my wife and I booked this hotel for a special wedding anniversary stay. However our stay was an overall poor experience. To try and ensure our celebration would go well, my wife booked directly with the hotel and as a Best Western Reward card holder was pleased to hear we were to be upgraded . It seemed on arrival that this information had not been passed on and we were given one of the few remaining rooms with a 4' 6'' bed which was not comfortable. The receptionist was very understanding but unable to change our room for a larger bed. She kindly showed us a similar room which we declined and provided us with a free drink voucher. Further to this, a continuous noise coming into the room resulted in us requesting a move to another room of similar standard in the early hours of the morning. To be fair, the staff on duty were sympathetic to our complaints and did the best they could to resolve our problems. On checking out we talked to a different receptionist who was aware we'd changed rooms at 1.15am and offered us a bottle of wine to take away. On the whole we found the hotel amenities very average. For example the only place we could find to sit was in the bar area which lacked comfortable seating being largely taken up with a business meeting through the day and what appeared to be a quiz event at night. The breakfast we found was very average although we did not sample the restaurant food, so cannot comment on that. On the positive side, the hotel enjoys a lovely position on the river with extensive gardens to enjoy with access to excellent river walks. As noted, the staff on duty were helpful and pleasant but we will not be staying here again. We were told that the manager was not available but would phone to speak to us about our experience and we await that call.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, Following your recent stay with us, we are very sorry to learn that on this occasion the experience did not meet or indeed exceed your expectations. It is our genuine intention that all of our guests leave having had a positive experience, so please be assured that we have carefully investigated and considered all of your points. We have spoken at length on the telephone and I hope that following our discussion you are assured of this. As stressed during our conversation we very much hope to welcome you back again in the future, so please contact me directly to discuss your preferences and we will do everything possible to ensure you an enjoyable and positive stay. With regards

"Great hotel"

User 29/10/2017

Stayed one night on a road trip as wanted to see Ironbridge. Great hotel. Stayed in junior suite room 19 on top floor which was fantastic and very clean. Breakfast in Chez Maws was really plentiful and staff were attentive. The only improvement I could suggest, is to put a couple if sofas in the 'lunch/bar' room so there is a bit more chill out spaces. Well worth staying here.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, It is wonderful to learn of your enjoyment of your recent stay with us. Thank you for your suggestion which has been noted. We very much hope to welcome you back again soon! With regards

"Anniversary break somewhere local"

eeyore30westmidlands, West Midlands 28/10/2017

Brought a voucher through buyagift and redeemed it here 26th-28th October, absolute bargain for £76 for two nights b&b (continental breakfast included, could be upgraded to full English but not really needed as plenty of choice) brilliant hotel with very attentive staff and an excellent restaurant. We stayed in room 22, downside was no window to the outside but for 2 nights it was liveable and the tv not in an ideal location, neither of these points would stop me staying here again. Absolutely lovely hotel with period features, friendly staff who are extremely helpful and the Chez Maw restaurant is amazing!! Ideally located for Ironbridge and it's museums which are well worth visiting, we live less than 40 minutes away but have never really been here before but will be visiting again and again, in particular because we now have the museum annual passports which are valid for 12 months, again purchased from buyagift for £43 including a fish & chip lunch at Blists Hill Victorian Town (these were delicious!!) currently visited 5 of the museums and looking forward to visiting the rest and going back to Blists Hill (hopefully in December for one of their Christmas weekends, 25% discount offered for an annual passport holder off special event tickets) During our stay we also visited the Malthouse Public House for an evening meal and Darby's cafe for lunch, both excellent places to go, plenty of other eateries in Ironbridge and the surrounding area and looking forward to trying them on future visits.

Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest, We are very pleased to learn of all your feedback following your recent stay at our property. Ironbridge and the surrounding areas really have so much to offer and we look forward to welcoming you back to enjoy some more! Please do not hesitate to contact us when we can be of assistance. With regards

"Neat Hotel"

bogaz1, Luton, United Kingdom 27/10/2017

Stayed with some friends for some anniversary celebrations. I booked 3 rooms at a deal for £110 each room including breakfast. The room was pretty average nice and clean with a 4 ft 6 double bed, with a balcony ( which was locked and could not be opened) my friends had rooms with kingsize beds, so we must have drawn the short straw. We had lunch from the bar which was sandwiches, costing £6.95 because they were triple bread one sandwich was enough for 2 . Breakfast was very nice plenty of choice and nice and hot, service was by a very nice lady called Alison. Only complaint is I had to pay extra for a coffee latte.

"Deserves at least a 4 star!!"

jperry247, Swadlincote, United Kingdom 23/10/2017

My daughter and I stayed here to attend a party. From the moment we arrived a received a lovely greeting to the moment we left it was a joy. This hotel it so clean in fact it is spotless, you cannot fault anything. The staff are the friendliest I have ever met ( and I have travelled all over the world) they cannot do enough for you. Our room was small but adequate, the one minor fault is the amount of stairs to walk as no lift is available. The breakfast is superb, the selection excellent and also piping hot and again staff on the ball. Anybody wanting to visit Ironbridge do yourself a favour and stay here as it is within walking distance. Cant wait to visit again!!

"Great location"

Christopher G, Oxted, United Kingdom 22/10/2017

This hotel is only 5 minutes walk from the iron bridge and town centre. Our room was just right for our 3 night stay, the quality of the restaurant food was extremely good an we found all the staff friendly and helpful.We walked from the hotel to visit most of the museums, so it is ideally situated

"Excellent stay"

ancienttrveller, Holmes Chapel 19/10/2017

Just got back from four days at this excellent hotel. What made it for me and my family was the staff. Always smiling and helpful particularly the lady on reception who spent a lot of time trying to help me get wifi. Chez Maw is very good if a bit pricey and it was the easy option to eat at the hotel after a long day visiting the area. My party agreed we would go back without hesitation

"Stayed here for a wedding"

Rhianna M, Cheshire, United Kingdom 18/10/2017

My friend was having a small wedding here. It was perfect for the small group of people (20+). The location is lovely, with a path that leads into the park. Me and my partner stayed here for two nights. The room itself was clean and presentable. Good shower and wardrobe. Bed, I would describe as normal hotel standard beds but with good pillows. Bit pricey for a 3 star hotel. *if staying alone with a single bed, make sure your not put under the stairs. A friend of mine was put in there and it was awful. So many things wrong with the room and not to mention the noise you can hear of people coming and going on the stairs*

"Outstanding Restuarant"

SiLyn, Yorkshire Dales National Park, United Kingdom 18/10/2017

We booked a four night break including dinner. The hotel is a short walk from the centre of Ironbridge and has plenty of parking which is essential as spaces in Ironbridge are in short supply. There is a comfortable bar and papers could be ordered and placed outside the bedroom before breakfast.The hotel gardens are pleasant and lead down to the river where there is a riverside walk in either direction. The room on the first floor was comfortable and quiet and although we didn't require it there was a lift. The outstanding feature was the restaurant. Before arriving we had read that the restaurant was very good and as we had made an inclusive booking we thought perhaps our menu might be restricted but we were able to choose from the full a la carte. We were able to enjoy a drink sitting in easy sofas in the bar area whilst making our menu choices. The food and presentation was exceptional and much better than would normally be expected from a hotel. We would recommend this hotel without reservation.

"Weekend Break"

Phil F, Worcester UK 16/10/2017

We have just spend a delightful weekend in Ironbridge staying in the Valley Hotel The hotel was good along with the food and the staff excellent. I have no reservation about recommending this venue which is beside the River Severn.

"Lovely for a small wedding"

Jan T, Birmingham, United Kingdom 15/10/2017

40 guests for the ceremony and 60 at the evening buffet and disco: this hotel was perfect. Wonderful staff who look after guests, bewutiful venue, amazing food and beautiful surroundings. We enjoyed the peace, the autumn colours, the sound of uninterrupted birdsong. This is alrady listed as a green hotel, and could make further improvements e.g. not using plastic drinking straws and tooth-mugs.

"A very pleasant surprise !!!!!!!"

paul_hughes_info, manchester 09/10/2017

Good size car park. Hotel is clean ,tidy with staff that were cheerful , polite and very helpful at all times throughout the day. There are a number of steps externally and internally especially to the upper floor , but , there is a lift to the upper floor. Positioned on the side of the River severn just upstream of the famous Iron Bridge at the side of a B-road its a very pleasant spot. There is lots to do round the area and the town itself has a range of small museums which are very interesting. Rooms were clean and of a reasonable size. Take your own smellies for the bathroom though ( it is classed as a 3 * ) so do not expect some of the extras with a 4* or 5*. Saying that the bathroom floor and towel rails nicely heated , bath and overhead shower adequate , nice to see a non-slip mat for the bath for a change. Tea and coffee facilities with a free bottle of water on the first day. Wi-Fi good throughout hotel , television in room ( no mini-bar). Dining room good size , they ask you to sit in the bar area first and have a drink whilst they take your order. We preferred this as we were called through to the dining room as the food arrived immediately to the table , this kept the dining room quieter it seems as people were eating straight away and not just sitting chatting. Food was very good indeed , breakfast covered every eventuality that I think anyone could ask for. Cost was about £13 but thick bacon and non-spicy sausages and as much as you could eat made it worthwhile. I do not want to be travelling around outside just to find somewhere to have a breakfast.. I think that there were " bar menu food " options taken in another dining room , not sure , worth checking....did not see a childs menu , in fact no children were there. Drinks were priced reasonably , you are in a hotel after all . There was a couple of draught beers and the normal pump stuff , none of that bottle only beers palaver. The hotel was populated with 50+ , reps for the night and the occasional workman there in the area for the night. The hotel is nice and quiet , especially in the rooms at night.There did not seem to be any late nighters. It might be different at weekends as there are function rooms available. We will be definitely going back again as there is an awfull lot to see in the area. I would quite happily award it a 4*

"Wedding "

User 05/10/2017

Wow....I've been the industry for many years & have seen many different operations, locations & venues. We booked our complete wedding package at the Valley & from that very first meeting it was obvious they knew how to look after their guests. The main event went so so well, even the local mains water pipe burst didn't phase them. Nothing was too much trouble....ask a question and they sorted it. The food that was served was excellent....thanks. I would highly recommend to anyone. Mr & Mr Hutchings

"A lovely hotel"

Iris A A, Crawley 03/10/2017

Stayed for one night and very nice reception staff, good size clean room, brilliant meal and good service in the restaurant and a very good buffet breakfast. Free WiFi. Will definitely be going back again.


JDS8888, United Kingdom 01/10/2017

The hotel is very conveniently situated for visiting the Ironbridge attractions, set in grounds by the Severn. The breakfast each morning was very good but what most impressed were the staff who were all very efficient and helpful.Will definitely stay here again when in the area.

"Lovely afternoon tea"

Cazzie203, Shifnal, United Kingdom 26/09/2017

Visited The Valley Hotel for afternoon tea and really enjoyed it. The tea was served in a nice room and we were seated on a table by the window overlooking the nice gardens. The Food was very good. A good variety of sandwiches with fresh bread (we could have had more if we wanted them). Delicious scones and a lovely selection of other cakes. We had a large pot of tea and were offered more if we had wanted it. This was all topped off with a nice glass of Prosseco. We were well looked after by Tom who served the tea and who was very efficient and friendly. I would highly recommend the afternoon tea here.

"3 Night Leisure Break"

kathmc, manchester 22/09/2017

Booked a Leisure Break deal at this hotel - 3 nights dinner, bed and breakfast plus passports to the ten local museums including the Victorian town at Blist Hill. Excellent value for money. From the moment we arrived to the moment we left the staff went out of their way to ensure we had an enjoyable stay. Room - upgraded to four poster executive (Room 10) which was of a good size, very comfortable and spotlessly clean. It had two windows a large bay which overlooked the car park and a smaller side window which overlooked the hotels garden and the park at the rear of the hotel. Plenty of hot water, good standard shower and complimentary toiletries. Tea and Coffee replaced daily. Breakfast - good standard plenty of choice the first morning was buffet style cold and hot dishes whereas the last two morning were much better and were cold buffet with a plate service by order for hot dishes. Dinner was served in the Chez Maw restaurant - choose anything from the a la carte menu cannot recommend the food or the service highly enough thank you to all the staff who go out of their way to ensure you enjoy your evening meal. Definitely deserving of its two AA rosette status.

"Thoroughly lovely stay"

Jesara123, London, United Kingdom 21/09/2017

Stayed here for 5 nights. Best price is most definitely via the hotel direct - this can save you up to £20 per night. Every member of staff we encountered we all helpful, cheery and efficient. The food is Chez Maw is of high quality and absolutely delicious. We found our bed to be uncomfortable and mentioned this to the front desk. An additional topper was added which helped. When we came to check out, the receptionist/manager removed the charge for our drinks at the bar the first night as a gesture. It seemed imperative that we were happy with our stay. Breakfast was delicious with a good selection of hot and cold food and gluten free options. Would I stay again..absolutely! And I've said to many friend, if you are looking for a hotel in Ironbridge, stay here!

"Excellent Customer Service!"

Bushkate, Swansea, United Kingdom 20/09/2017

Having had an accident that confined me to a wheelchair, I had to alter my booking to a fully accessible room, which was done completely without question. The well accessible bathroom meant that I could have a shower without any problems which was bliss! The staff throughout the hotel couldn't have been more helpful and friendly if they'd tried. I particularly appreciated the chap who'd only been in post for 3 or 4 weeks and was already an excellent member of the team. I can highly recommend staying here.

"Lovely hotel,excellent restaurant"

Y7703CXannr, Stockton-on-Tees, United Kingdom 20/09/2017

We could only book 1 night, but would definetly return, we were visiting the Ironbridge & surrounding museums, but only managed 1 museum, the walk through the hotel garden adjoins the park & river, so was lovely. The staff were very helpful & attentive.

"Weekend away with friends "

LINDA H, Chester, United Kingdom 19/09/2017

This was our sixth visit to the Valley, and this year we were joined by our friends who were impressed by the rooms, hospitality and the cuisine. I would like to mention Roy on reception and Lee in the Dining room who helped make our weekend stay special. Unfortunately due to a block booking we were unable to book the same weekend next year (which is when we attend the fair at Weston Park)

"Group hoilday"

User 12/09/2017

The hotel was really nice and the staff were very helpful and friendly and very Happy to help as I had problems getting telly working , abit cold at night but happy To get blanket, for me, lovely room , perfect for limited moblity , the food was really Nice loved the meals and had lots of vegetables, good selection of healthy foods At breakfast, and cooked breakfast selection, not far from town or park to walk near River,

"My favourite UK hotel"

johndismore, Bath, United Kingdom 10/09/2017

I stay at this lovely hotel, perched on the edge of the gorge, twice a year to attend meetings at the China Museum and I am never disappointed. The charming, attentive staff in all departments always greet me in the most friendly way and the beautiful tiling along the corridors and stairway are a delight to the eye. The food in the restaurant is first class plus. I usually have a large disability room with a walk-in shower. The only problem I experience from time to time is that the whole hotel is commandeered for a wedding or that this Room 28 is not available.

"Afternoon Tea"

User 07/09/2017

We visited the Valley Hotel after purchasing a groupon voucher for afternoon tea. We were welcomed by Tom who was a complete star nothing was to much trouble we were shown to our table, which was beautifully set up for tea. We were served with tea and coffee and the afternoon tea arrived shortly afterwards. Everything was delicious a super selection of sandwiches, mini meringues, lemon drizzle and chocolate cake followed by scones with jam and cream. Also included was a glass of prosecco, and I asked for more coffee which was served with a smile. Tom was very attentive just checking we were happy with everything, it was all delicious. I would thoroughly recommend booking the afternoon tea it was fantastic value, we will certainly return for another visit. Tom who was a new member of staff should be congratulated on making us feel so welcome and is certainly an asset to the Valley Hotel. Jane

"A really enjoyable stay."

Neill C, Welwyn Garden City, United Kingdom 03/09/2017

We spent a couple of nights at this hotel and really enjoyed ourselves. The staff are very friendly and made us feel very welcome. The food in the restaurant is extremely good value indeed with a good choice on the menu. We visit the area every couple of years, and will be back.

"When can I stay there again"

bjchampness, Greater Manchester, United Kingdom 03/09/2017

This is a very comfortable hotel situated near the banks of the River Severn, just west of Abraham Darby's world famous Iron Bridge. Just down the steps are beautiful gardens with lush flower beds. The accommodation is very comfortable and the staff very accommodating. The restaurant is excellent with a large menu. It is an excellent base for the tourist visiting the various Ironbridge Museums or the business executive visiting the area.

"The staff here was just amazing"

MG72, Berkshire, UK 22/08/2017

The hotel is very handy for the Ironbridge attractions, and has good car parking. The restaurant is of a better standard than I was expecting, and is often fully booked, but the hotel staff always managed to squeeze my children and I in a bit early. The family room was spacious and light. The thing that made all the difference was the staff here - every single member of the team was friendly, exceptionally helpful, and just brilliant. I wouldn't hesitate to stay here again due to them alone. Thank you for our lovely stay - especially Roy on the desk!

"Fabulous hotel, in a picturesque location. Fine dining."

John S, Totnes 19/08/2017

Stayed here for one night, to break up a long journey, and I cannot recommend it highly enough. The hotel has grounds which lead down towards the river Severn, and is just a few minutes walk from Ironbridge. Our room was very comfortable, and the reception staff were very friendly and accommodating. The best bit for us was the food. Our evening meal was way, way above anything we were expecting, and most definitely qualified as fine dining, but was also reasonably priced. Full marks to the waiters/waitresses who waited on us, who were smartly turned out, and all with perfect manners. Similarly the cooked breakfast was very good. A wonderful experience.

"Fourth Stay- not dissapointed!!"

_jascamloch, Northamptonshire, United Kingdom 19/08/2017

We love this hotel a real find several years ago. This time we visited with Mother and Sister in law to visit the Ironbridge Museums again. A beautiful hotel set overlooking the river with lovely gardens to sit in. Chez Maw restaurant certainly did not disappoint yet again. We stayed in a double room with an extra bed for our 13 year old son (we had this room previously) Although it was beautifully clean with all the usual extras, the shower obviously was on its way out and a new mattress wouldn`t have gone amiss!! Shame because it really is one of my most favourite hotels ever and wouldn`t stop me from returning - I just know which room to ask not for- now... and yes I did mentioned this to staff on leaving and she was very concerned..

"Maws the merrier!!!"

Sufitnessxs, Abergavenny, United Kingdom 18/08/2017

What a fabulous hotel to base at for our 4 day stay in Ironbridge. Friendly accommodating staff, lovely room with balcony, unfortunately view was not over gardens or Severn but not an issue. Plenty of information leaflets , maps and folder in room. Very quiet. breakfast plentiful and buffet style. Parking on site. Ground floor rooms available if stairs an issue but a lift to upper floors. Decor in keeping with the fantastic history of the area. Advise those into museums to purchase the £25 passport, valid for 12 months as just to go into Victorian town £17 pp, tile factory (great for kids) £9 pp. Recommend visit to craft building (free) and visit to tea room , really quaint if your walking towards memorial bridge then onto tar tunnels. Much wenlock excellent day especially if you have kids and get them to help locate the 23 attractions. We finished with the walk just by the toll house, red route 3km 2.5hrs, took us 45 minutes but be warned if you miss the first red sign you will have to endure the 470 steps up to Patten quarry view-can see why bench at top. And on leaving don't forget to buy the famous hand raised pork pie as treat for on way home. The car never left car park, walked everywhere and saw so many qwerty features we would have missed in the car-sculpted tree trunks in gardens etc.

"Good 3 night break"

Tricky49, Oxfordshire, England 17/08/2017

Stayed here with some friends for a weekend at the end of July on a 3 night all in package. Our room was very comfortable, king-size bed , overlooked the garden. Our friends had a small double bed so be sure to inquire on the size of bed when you book if important to you. They advertise the Chez Maw Restaurant rated as 2 AA-rosette and we were not disappointed, in fact dinners on each night were excellent. Comparatively, breakfasts were a little disappointing, standard full English and/or a fairly basic continental of rolls/croissants, cereals, jams etc. I expected more from a 2 AA-rosette restaurant. Wouldn't stop me recommending a stay here, if only for the dinners. Hotel in a good location with plenty of free parking, about a 10 minute walk to the centre and with the package we booked we had a passport to all the Ironbridge museums included (worth £20 each). Last but not least, very friendly and good staff.

"afternoon tea"

User 14/08/2017

Came here for afternoon tea, I read the reviews before I booked and saw how wonderful it looked. It exceeded my expectations. Excellent food, in a very relaxed restaurant with lovely scenery. The staff are very polite and tend to all your needs (very good customer service skills). I will be returning here again. Very happy with my purchase.

"Silver Wedding Anniversary "

User 14/08/2017

The Hotel entertained 79 guests Many of our party booked rooms. The food and accommodation was excellent. Great feedback from all. Fantastic, memorable do. We will always treasure the whole experience. Loved it!

"Wedding was excellent "

kevans345, Sheffield, United Kingdom 09/08/2017

Came to this hotel to attend a wedding. Wedding food was exceptional and so was the day. I had the chicken and can honestly say it was incredible. The day ran like clock work and any mistakes made during the day certainly didn't show up. The building is very beautiful for a wedding and we were able to take some quality pictures. However the large events room is pretty dated when it comes to wallpaper and carpeting so some pictures will probably have dull backgrounds. Staff are efficient and helpful. Stayed at the hotel overnight and the only complaint about the room was that the bed was a little firm and noise from the wedding carried all through the hotel but we didn't mind because it was a wedding we were attending but can imagine for other guests trying to get a good night sleep this isn't helpful The next morning we arrived for breakfast which unfortunately was the worst part about the stay. It was extremely bad and the woman who seemed to be running the breakfast was very loud and kept shouting demands and screaming in the other room but she was that loud in there it shook the entire room we were eating in. She was also all over the place and didn't seem to know whether she was coming this way or that way making the place seem very chaotic. Maybe she is new but it was slightly unprofessional. Younger staff members from the previous day at the wedding stole the show from the older staff members that morning. They were professional and kept picking up on mistakes that the older staff members were making. Felt a lot more comfortable approaching younger members to ask for help rather than old ones as they seemed much more pleasant and like they actually cared for you The receptionists at this hotel definitely are hidden gems. They are particularly lovely. All in all a pleasant stay with just a few tweaks needed.

"Nice small hotel"

User 09/08/2017

Nice, very good value small hotel. Staff are all very pleasant and looked after us well. Room was on the second floor which was a little struggle as there are no lifts but room was spacious and clean. Bath room was OK; shower head had a leak which squirted a jet of water which was a surprise but not an issue. Dinner was excellent (I probably would have given the hotel 3 stars but the evening meal alone is worth 4). Breakfast was more than adequate too. Would happily return and recommend.

"Couldn't fault it!"

1940ollieC, Bristol, United Kingdom 06/08/2017

Booked for just two nights but could happily stayed longer if circumstances had allowed. Only rated 3 Star but those stars certainly shone brightly. Comfortable room, very good restaurant and by no means least, very friendly, helpful staff.

"we were there for a wedding at enginuity"

clive t, Leominster, United Kingdom 30/07/2017

nice hotel good price room clean and everything in place comfortable bed bathroom excellent looked as though it had recently been refurbished. The breakfast next morning was the best breakfast we have had in any hotel and we have been all over the world hot plates for the hot food and this is where so many hotels slip up .we would personally recommend this hotel.Staff were very friendly and helpful

"Wish we could have stayed longer ...."

portsidejane, London, United Kingdom 28/07/2017

We are big Best Western fans and this hotel did not disappoint in any way. It is set in beautiful surroundings, in easily accessible parkland that goes right to the river's edge and a wide footpath along the river bank. We were only here for one night but I do hope we'll be able to return some time. The staff are welcoming and attentive, and nothing seems to be too much trouble for them. Our room was very comfortable, light and airy with 2 large windows and a spacious bathroom. We didn't have dinner - having eating earlier in the day - but the menu offered a wide choice at a realistic price. At breakfast time there was a bit of congestion in the dining-room with guests arriving to be seated and others using the same doorway in the opposite direction to get to the food which was in the bar area. 5 stars for the coffee - zero for the hash browns. Our one night stay here was a very welcome break in our journey through Shropshire. The scenery is stunning and the history of the area enthralling. I do wish we could have stayed longer - I would certainly recommend this hotel to everyone.

"A few days Break"

davidmowbray, UK 27/07/2017

I have stayed at this hotel before and find it has a friendly atmosphere. the staff are attentive. You must eat in the restaurant the food is superb. Good breakfast served too. Easy to walk along the river to the centre of Ironbridge.

"Good base for a visit to Ironbridge"

Kenya359, Milton Keynes 27/07/2017

Stopped over night for a wedding in Ironbridge. Nice hotel well located for access to all the museums and attractions in Ironbridge and surrounding area. Good room, well equipped and clean. Arrived around midday and the friendly staff found us a room before check-in time, which was handy for the wedding at 2.30pm. Only problem was parking upon our return on a Saturday evening. Number of events on-going so we had to hunt around but finally found space. Did not breakfast as we considered the £13.50 quoted for the full English somewhat overpriced.


sharon_soley, Southampton, United Kingdom 24/07/2017

A lovely little hotel. We chose the bank holiday weekend when the whole village takes part in a WWII re-enactment. It was well worth the visit. Had a very pretty room at the back overlooking the garden and park which leads down to the river. There was a wedding party when we stayed but didn't keep us awake.

"A truly different expience"

phillgoldsmith, Sunderland, United Kingdom 23/07/2017

I arrived at this location for a wedding and reception, in the middle of a power cut ( not their fault) no shower, no hot drinks available despite 4 hour journey. The room was one of the smallest I have ever been in and I have travelled a fair bit. staff on reception uncaring and disinterested. The wedding was great well cared for with good staff, nice food and service afternoon and evening. On returning to the room very odd smell, still no electricity ( breakers not reset), Overnight very noisy from the room above and to the side (snoring easily heard from above and tv at 6 in the morning), again reception very disinterested staff, who did point out the noise was a TV at 6:45 in the morning. I was told it would be discussed with manager, but upon handing in key, no effort made by reception staff. Wedding breakfast was nice attentive staff from previous day. For £110 discounted rate I would have been better off getting a taxi to travelodge for a good nights sleep

"Overnight stay"

DandyHemelHempstead, Hemel Hempstead 21/07/2017

This is a lovely hotel, in a beautiful setting. The main house is quite old and our bedroom had a slightly sloping floor. The staff are lovely, and really friendly. when I said I had ofund the bed a little too firm for me, I was told if I came again to let them know, and they would provide a mattress topper. Nothing was too much trouble. The food in the restaurant is suberb, modern English, which we enjoy,and a good choice. reakfast is all self service, except drinks and toast, but not a problem.

"One night stay"

Simon H, Horsham, United Kingdom 11/07/2017

Stayed here for one night whilst visiting the RAF Museum at Cosford; a little way out from the museum but well worth the travel. Room was very clean and well equipped. The restaurant served lovely meals at very reasonable price and the breakfast buffet (hot and cold) was delicious. All the staff were very friendly and welcoming as well as being efficient. Will definitely return with the family for an extended stay.

"Great customer service but hotel is very dated"

Marie E, Narberth, Wales, United Kingdom 11/07/2017

Lovely location, a 10 minute walk to Ironbridge and you can reach the riverside walk from the grounds of the hotel where you'll find beds of roses and summer plants, really pretty. Plenty of room to park outside the hotel. The hotel does not have a lift. Wi-fi is freely available We booked in advance and our room (room 18) was very spacious with tv, tea-making facilities and a four poster bed. We were on the second floor and had to carry our bags quite a distance, although there was an offer to assist, which was appreciated. The night was very hot and despite opening the windows our night's sleep was somewhat disturbed, there was a fan available but that just circulated the warm air. Bed was comfortable and clean as was the bathroom. We did notice that the top of the four poster was very dusty. Our package included an evening meal and breakfast. We ate in the restaurant on Saturday night and the food was delicious. Breakfast was excellent as well with a good selection in the cold buffet and self service for hot food. We were very impressed with all the staff, helpful and professional, the reception staff in particular. The property has many period features, the tiles in the hallway and up the stairs are stunning but the decor, carpets, window frames etc all need attention. Once this is addressed I wouldn't hesitate in awarding it 5 stars.

"Great location with excellent food"

User 10/07/2017

Before my couple of niggles let me say the staff are truly amazing. The dinner was first class with imaginative menus. Breakfast was ok but overpriced at £13.50 for an English which was ok but help yourself. The room was not great, with no window to the outside, just borrowed light from a sort of atrium. Ended up feeling a bit claustrophobic

"Stunning Location"

Billy H, East Kilbride, Scotland, United Kingdom 10/07/2017

This hotel is in a stunning location, down beside the river Severn. The grounds lead out onto a walkway along the river bank. The hotel is easy to find, has great guest parking. The staff are welcoming and very helpful. The room was nice and clean, although a little on the small side. the window was also very small and it was hard to get any air into the room. The temperature outside was near the 30 degrees mark during the day, and not much lower during the night. So some air circulation would have been nice. On the first night around 11:30 the fire alarm false alarmed due to the heat. The sights you see during the evac of a hotel in the late of night. Breakfast was very nice great sausages. I ate in the bar one night, fish and chips. Nice size portion usual fare. I would like to return to this hotel again with the Mrs. As I was there on business

"Lovely hotel"

WarwickshirePussycat, Warwickshire 08/07/2017

This lovely hotel is a pleasant 10 minutes walk from the centre of Ironbridge although there are several eating places on the way in. From the moment we arrived all the staff were friendly and helpful without exception. It is set in a beautiful location. Our room was plenty big enough and well equipped. Delicious breakfast in an elegant room. I would definitely stay here again. One tiny suggestion for improvement which is no reflection on the staff: only some of the bedrooms have aircon. Ours didn't and was uncomfortably stuffy even with the fan provided as we had very warm weather whilst we were there. Also some public areas in the hotel would benefit from aircon. Perhaps this is something Best Western might consider??

"Really excellent"

thehippohaslanded, Hampshire 06/07/2017

Treated my mum to an overnight stay here when in the area to visit the Ironbridge museums. The hotel is a just outside Ironbridge but with easy walking distance of the centre which is why I chose it. The hotel has a nice airy reception area and on checking in we found we were based in the main building; there is an annexe of rooms also. We were on the first floor and made our way to our room via the staircase the walls of which were lined with some very attractive tiles, locally produced in times of yore. Our room was very comfortable and had all the usual amenities, a nice sized en suite and good wifi signal. We ventured down to the bar for a drink and sat outside where there is a pleasant area and small garden which adjoins the park below. We slept very well and in the morning had an excellent cooked breakfast from the buffet. All the staff we encountered were friendly and professional. An elegant, excellent hotel for an overnight stay to explore historic Ironbridge.

"Lovely old hotel in beautiful setting."

_sheila_goy, Retford, United Kingdom 04/07/2017

We stayed for two nights in the Valley Hotel which had once been a private house and included some beautiful original tiled walls. The grounds led into a huge park next to the Severn. Our room was on the second floor and although not very large it did have a big bathroom. It was very clean and the bed was comfortable. The staff were very friendly and helpful at all times. The breakfasts were delicious, buffet style, with plenty of choice. This was a Christmas present from our daughter and son-in-law and included a passport to the 10 Ironbridge museums. We did not have time to visit all of them so we intend to return as the passports are valid for a year. We would certainly stay at the Valley Hotel again.

"Friendly staff and welcoming"

User 27/06/2017

We arrived on Sunday, we were greeted by a lovely receptionist and offered a reward voucher which was good. The room was lovely and there was free wifi. We got continental breakfast and it was all delicious

"Beautiful hotel"

FridayFoodie, Liverpool, United Kingdom 26/06/2017

Beautiful building (as always with Best Westerns). Note very steep steps to main reception. Very friendly and professional staff (we arrived a couple of hours earlier than 2pm check in and were allowed into our room straight away!) Outside seating area included a beautiful folly to shade from the sun. At the rear of the hotel is large grass areas next to the River Severn - beautiful! If possible do not park underneath the trees; we had difficulty removing the bird guana from the top and windscreen of our car. Hotelroom is like a miminiature suite; entrance hall complete with large wardrobe. Separate bathroom including bath and shower. Twin room with three large windows, dressing table, chair, round table and bedside cabinets. Fantastic value at £104 for the room and delicious breakfast; vast choice of cereals, friut, drinks and hot buffett. EXCELLENT HOTEL.

"Excellent hotel in a period property"

Peter C, London 25/06/2017

The Valley Hotel is on the banks of the River Severn about 15 minutes easy walk from the centre of Ironbridge. The building was originally a large house and retains many of the historic features. The staff were welcoming and helpful at all times. We dined twice in the restaurant, which serves a modern British menu with the dishes beautifully presented. There is a bar area with doors leading out to a patio and garden, and steps down to a park and the river bank. We stayed 5 nights and were generally very pleased with the location, facilities and service. Our room (15) was adequate, though slightly oddly laid out and somewhat lacking in storage for a longer stay, but we booked quite late and I gather that other rooms are larger. One point to note is that the sloping site has quite a few steps outside and inside, and the hotel has no lift, which might be an issue for the less agile.

"Wonderful Food, Facilities and Setting"

Peter E, Devizes 23/06/2017

We chose Valley Hotel for a 2 night escape because it is very close to the Ironbridge Gorge World Heritage Site attractions. The hotel is a historic house built by the owner of a prominent nineteenth century tile factory and retains some of the original features. Our room was a standard double. Whilst small it had all facilities that we expected from a Best Western hotel. The public rooms are comfortably furnished and offer food options in a bar or in the Chez Maw restaurant. The latter has two AA rosettes and we found the food exceptional, without being over-priced. Staff at reception, bar, and restaurant were all very efficient and helpful. On request the chef even modified dishes to avoid garlic. The meals are complex, beautifully presented and expertly prepared. The hotel is set in well tended wooded grounds with access to the town's riverside park, allowing walks along the Severn River and into Ironbridge Town. The weekend shuttle bus that circles through the museums in the Gorge stops within a couple of hundred metres of the hotel. Even without the historic attractions in the Gorge, we would have thoroughly enjoyed our stay at this hotel. The only minor disappointment was that our bed was a standard double, rather than a king - not enough to stop us coming back soon.

"Very friendly hotel, wonderfully located"

Snoozing_Cat, Essex 22/06/2017

We fully endorse the comments previously made about this very friendly and welcoming hotel. The staff went out of their way to be helpful. My wife asked if it was possible to have a table by the window for dinner as it was my birthday. On returning to our rom later that day we found a birthday card from the hotel staff and a separate birthday message from the maid. These are special touches that we had not experienced before. We had half board and the restaurant (Chez Maw) produced some wonderful meals, really succulent. Another plus is that the hotel is very well located for visiting all the local museums as well as only being a few minutes walk from the famous Iron Bridge itself. We would heartily recommend a stay at this hotel.

"Weekend away."

tony B, Wakefield, United Kingdom 22/06/2017

We decided to go to the Best western hotel for our wedding anniversary, we had a lovely room on the top floor with four poster bed ensuit that was very different and a view down the garden to the river severn, the food in restaurant was first class and well served, breakfast was as good with self service so you could pick as much or a smaller portion as you wanted. Staff are also first class.

"Good hotel, excellent staff"

Hairyworf1, Caterham, United Kingdom 14/06/2017

The site is an old house that used to belong to a tile maker in the 19th Century and the hotel has been developed over the site to include various out buildings. Came here with the wife and mother in law. We had the best welcome to the hotel greeting that we have ever had. The staff here are excellent, friendly and nothing is too much trouble. Please note hotels of the UK send your staff here to see how its done. The mother in law had a single room which was small and comfortable with an en suite which had a nice shower. We had a double room which was a nice size , plenty of space, bed was comfortable. However our en suite was a shower over a bath - my pet hate, because of the conversion the bathroom had a sloping roof over the bath and unfortunately the shower head was on that side. If you are of average height and build then its fine, but I am not so I hit my head on the ceiling a couple of times and when I moved away from the roof the shower curtain decided that it would love to attach itself to me lol. Breakfast was good , lots of choice . It is certainly a hotel we would be happy to return too. You do need to be able to manage stairs and steps because there are a lot of them.

"Weekend break in historical Ironbridge"

Tony K, Derby, United Kingdom 13/06/2017

A very pleasant and convenient place to stay to enjoy the wonderful sights in historical Ironbridge. The hotel is a short way from the main sights but has direct access through a lovely park to a riverside walk which takes you right into Ironbridge and its world famous bridge. There is ample parking on site so you can leave the car and wander into town to take in the historical ambiance and enjoy the bountiful local hospitality.

"Lovely Stay"

Sally L, Reading, United Kingdom 04/06/2017

My Husband and I stayed here for 2 nights last week. and loved it the staff are fantastic very friendly and helpful nothing was to much trouble for them so a big thank you to all of them they made our stay. This was the first time we had stayed here but with out a doubt will be going back and already thinking about when !. The breakfast was lovely and you can have black pudding and fried bread which in a lot of hotels you can not get now, yum. we also ate in the restaurant one night and the next ate of the bar menu all very good. our room was very nice also large and had all you needed. Ironbridge town is a 10 min walk down the road very easy to get to. large free car park as well at the hotel

"Excellent stay"

juliewhittingham, Congleton, United Kingdom 02/06/2017

The hotel is set within walking distance of beautiful Ironbridge. We had a lovely room with a balcony with table and chairs. The room was very clean and well appointed and I understand the rooms are very individual so it is worth checkiing with the hotel to suit your needs.The food was excellent both at breakfast and dinner and the staff in the restaurant in particular were very friendly and helpful.An excellent hotel in a beautiful location.

"Bank holiday break with friends"

SKKBmouth, Bournemouth 30/05/2017

Stayed for three nights ...stayed with my husband and another couple. Both rooms were top floor. Ours (room 12) was a little small with very creaky floorboards but was clean and tidy. As usual we seem to attract being close to the air con unit outside, but it went off at 10.30pm each night. Theirs (room 15) was bigger with a separate single bed area. Breakfasts were lovely, plenty of choice and the service was fantastic. Had one meal in the restaurant...very tasty, pity I didn't stretch to a dessert but everyone else said they had had enough. Nice bar area and gardens. My husband and I had our wedding reception here in 1983, before it was a Best Western.....I was very pleased to see that it still felt like a privately owned hotel rather than a chain. Nice reception staff too. Great location to see Shropshire.

"Very nice overnight weekend stay with dinner"

kmsHerts, herts 29/05/2017

Great location slightly out of town but only a 10 minute walk into Ironbridge along the river. Good sized room, comfortable and excellent restaurant set in pretty garden with a park behind. Was there when there was a wedding and a World War II enactment but still had a quiet night sleep

"Four night stay with a group on a coach tour of Shropshire."

User 29/05/2017

This hotel is in a beautiful setting, with gardens leading to a riverside park. The hotel is well decorated, with original local tiles on some walls. The staff are all very friendly and helpful. The food was wonderful, imaginative and served on hot plates where appropriate. The only problem we found was with the bedroom. The bed was a standard double, which we found to be too narrow for us to have a good night's sleep. The light switch in the bathroom was so high it was almost out of reach. There was no grab rail over the bath for security of older people. It would have been preferable to have a flexible shower head, or have the shower controls accessible before standing under the shower. It was hard to control. The toilet roll holder was on the wall opposite the toilet. Out of reach! The wifi was intermittent. Apart from that, I would recommend this hotel for a quiet holiday. It is well situated for exploring Shropshire.

"Lovely Bank Holiday weekend "

soleyeastleigh2, Eastleigh, United Kingdom 28/05/2017

Enjoyed a lovely weekend over the Bank Holiday. Weather was warm and sunny which helped but staff were all very friendly and helpful. Even found us a fan for the room as it was so warm at night. Hotel backs onto a park and the river Severn which was great. A WW2 event was on in the area as well which meant there were people dressed in 40's gear and old vehicles everywhere as well. Are in the restaurant on first evening and food was very high quality. Wouldn't hesitate to go back again.

"stunning location,welcoming and really helpful staff,great food.The Best Western Valley Hotel is a perfect base."

joan h, liverpool 28/05/2017

totally recommend a stay at this Hotel,beautiful setting with grounds overlooking the river Severn.Room and facilities were clean and spacious,food excellent.It made a perfect base for visiting the many interesting attractions within the Ironbridge area.My daughter made this booking for myself and her,she could not have chosen a better place.

"Peaceful Haven"

User 24/05/2017

This hotel is beautifully situated with a garden leading down to a park on the banks of the Severn. Although at the heart of the Industrial Revolution, and very interesting, it is leafy and rich in trees and birdsong. The staff are both friendly and efficient. It is a bit higgledy piggledy, but retains charm with tiles made by its original owner - Mr Maw. They are nice to bus tours.

"Beautiful location"

cw902davis, Coos Bay, Oregon 17/05/2017

The Best Western Valley Hotel is in Ironbridge Gorge near Telford, England. The location is stunning! Some of the buildings are older and classic, but with all the amenities. Dinner at the restaurant was very good; I'd go back to eat anytime. Service at check-in was great. Apparently we had been booked into a room that was going to be above a wedding reception. The staff person at reception moved us to another, quiet room. We were grateful.

"Shame about the room."

Perfumelady1, Bradford, United Kingdom 13/05/2017

We stayed at the hotel for three nights having booked for four nights using Tesco Clubcard vouchers. Having seen photos of the rooms online, I was very disappointed with our room, it really needed an upgrade and it made me wonder if we were given an inferior room due to our method of payment!? I was particularly unhappy with the bathroom, the electric shower was appalling and the sloping ceiling above made it difficult for my tall husband to stand up! There is very poor sound proofing between the rooms, we were able to hear all the sounds from next door's bathroom! The hotel is very well situated and is an easy walk into Ironbridge. The staff are very friendly and helpful. I preferred the week day breakfast as this was table service for a hot breakfast, rather than the weekend buffet, and there were more options to choose from. We ate dinner at the hotel on one evening and the food was beautifully presented and very tasty. The restaurant has a good reputation but was very quiet on the Sunday evening we ate there. Had we been given a better room my rating would probably have been much better, if I was scoring the staff and the food alone, then I would rate them as very good.

"Special location"

Alan S, Willenhall, England, United Kingdom 11/05/2017

This hotel is in the most perfect location on the banks of the river. The centre of Ironbridge is a gentle 5 minute stroll through the hotel gardens and alongside the river. Perfect. The hotel has a lot of character, rooms situated off a "styled" street and the breakfast far exceeds any other English breakfast ive experienced on my travels. If these factors were the only determination of my rating i would score the hotel 6 out of 5 !! However, the main purpose of a hotel is somewhere to sleep. Whilst the single room i had was very small that in itself wasnt too much of an issue. There is tea, coffee making facilities in the room with TV, Wifi, and a hairdryer (bizarrely the table had a hole drilled through for the hairdryer cable presumably to stop it being stolen - doesnt really give a good impression for guests). My main concern though was the noise throughout the night. The soundproofing between the upper and lower floors is almost non existent. When people are walking around upstairs it sounds as though a herd of Wilderbeast are roaming through the hotel. If the guest above you decides to use the toilet in the night you can guarantee you will end up wide awake. I am generally not one to be concerned with noise but, this really was too much for me and tainted what should have been a great stay at a hotel with great service and excellent location. PS Did i mention the scrummy breakfast !!! PPS i think all of my party struggled to figure out the shower combination to set the water temperatures!

"Best by far"

del1Bedfrdshire, leighton buzzard 11/05/2017

My last review was also of a Best Western hotel which was excellent. The Valley Hotel however is not only just as good but, for customer service and friendly staff - Lee and Roy in particular, our 5 night B&B stay was one of the most enjoyable we have experienced. Comfortable rooms superbly maintained and delighful breakfasts with the addded pleasure of wonderful gardens and walks by the river made our stay a brilliant experience. Thank you BW Valley Hotel.


User 08/05/2017

We had our wedding here on May 6th with 50 guests for the day and over 100 in the evening. Everything went without a hitch. Choosing the high tea for the wedding breakfast and hog roast for the evening reception was absolutely the right thing to do. The staff were attentive and helpful to all our guests and everyone had a great time. Special thanks to Jessica and her team, specifically Lee and his twin brother (got confusing at times ;P) and Lisa. If you are considering this venue then we highly recommend it and ask for Jessica - she is brilliant! As for some of the negative comments about this place you may read. Take some time to read the history of the house and you will understand the reason it may seem dated. Personally it adds to the charm. You're buying an experience - not a travel Inn pit stop.


cbhson, Woking, United Kingdom 05/05/2017

Four of us stayed on the three night DBB deal in rooms 9 and 10. All staff went out of their way to help in any way they could, food was excellent, rooms comfortable, free central parking next to the river and the passport deal for the museums in all, excellent quality and value for money.


Leane_12, Swansea, United Kingdom 03/05/2017

Enjoyed 2 night break . Great location by the river so nice to walk into Ironbridge where you can find various restaurants, cafes etc. Nice to sit outside in garden enjoying a drink. All staff are very friendly, efficient , welcoming and very good service. Had a large room on 1st floor with large comfortable bed. Breakfast was very good.

"Wedding 28/04/17"

Abby T, Cornwall, United Kingdom 29/04/2017

I wish I could give you and your team 100 stars and that still would not be enough. Where to start?? Firstly thank you for being the only hotel to have a honest approach to wedding packages we wanted this, so you charged us x amount no hidden costs ect. Every contact with your staff was very engaging you literally could not help us enough, Lisa was always a phone call away to help and advise. A sit down with Jessica before the big day set our minds at ease that she would have our backs 100% on the day and made us feel like a royal couple. All staff were so accommodating the night before, the suit we had was wonderful, practical and indulgent and the bridal suit was ready early for photographs as I was getting ready. The care that was given to us throughout the day was 100%. Nothing phased you... dropped cakes, missing room keys, non residents turning up to pay for for breakfast... dealt with a smile and a no problem. The food was exceptional! Afternoon tea and then chilli with all the trimmings. There are probably a million little things that I have missed that you handled for us because all of you were behind the scenes making everything perfect. If you are wondering if you should book your wedding here? Yes do it! Go to this beautiful location and meet these wonderful hard working people and all your wedding dreams will come true!! Thank you from us and all our guests for an absolutly perfect day. Cassie and Abby 28/04/2017

"Enjoyable stay "

BMorriss, Manchester, United Kingdom 28/04/2017

No issues .... booked in quickly even while a member of staff was being trained ,hotel room was large and bright (RM116). Hotel is a short walk from bars,restaurants and the Iron Bridge . Large car park , steps at the front of the hotel! Did not see a ramp.

"We wouldn't stay again"

joanne020773, Northamptonshire, United Kingdom 20/04/2017

We were so looking forward to our stay after my boss bought me a Best Western travel voucher for Christmas to say thank you for running the business whilst he was seriously ill. This was a much needed break for us both & with the good reviews we chose this hotel. Unfortunately we are having to check out a night early as my partner slept most of the night in his car as all we could hear was the resident below us snoring so we didn't sleep at all. Reception didn't seem at all bothered about this when we checked out a night early this morning. The one positive was the lady on reception who checked us in... she was lovely and so so helpful. We have now lost out on a night that we had paid on our Best Western travel card.... not something we are happy about after such a kind & thoughtful gift from my boss. We have left very disappointed

"Helpful Staff"

Sharon B, Reading, United Kingdom 18/04/2017

I will try to keep it short, giving plus and minus. We had to ask to change room as people above were walking across the floor and children leaping up and down so much that the ceiling was shaking and creaking. Staff very helpful and moved us the next day. New room far too hot Did have a window that you could open Beds short, narrow and uncomfortable Were clean Central hallway so hot the heat hits you as you walk in Hallway nicely decorated Showers in both rooms need some direction as to how to use them! When eventually you work it out, the shower works well Soundproofing leaves a lot to be desired Our second room was near the lift so we had to hear everyone shouting goodnight (no thought for other guests) Restaurant was extremely expensive On the plus side, the food was extremely good but we could only afford to eat there once.

"Unique interior decor"

richardb552016, London, United Kingdom 16/04/2017

Very welcoming hotel whose rooms are arranged as if off a pedestrian covered street in blocks of two up two down. The rooms are small but clean and well-stocked. The breakfast was well presented with the usual buffet but with extras including an individual cheese platter with a roll, crackers, celery and apple as well as three types of cheese. The hotel is conveniently placed in Ironbridge with a lovely walk of about a kilometre to the bridge itself through the village alongside and above the River Severn.

"Very good service and nice clean rooms"

albatross1975, Birmingham, United Kingdom 16/04/2017

We had a family break at this hotel, a family room and a double, they were very clean and well equipped, nice corner bath in the family room and two good beds for the children. Set in nice gardens very close to Ironbrige museums. Breakfast was very very good and excellant waitress service, nothing too much trouble. Would really reccommend this hotel if staying it the area, we wil return.

"Compact Room"

Tony C, Thame, United Kingdom 16/04/2017

Nice clean hotel, friendly staff, good breakfast, well situated for anybody wishing to visit the attractions of Ironbridge all of which are within walking distance. Nicely decorated. Room clean and tidy but small

"Great location by the river"

Susan_Away, Sheffield, United Kingdom 11/04/2017

The best thing about this quirky hotel is its position, by a park leading to the river. And a pleasant walk along the riverbank to the famous iron bridge & the village facilities. As parking is at a premium in Ironbridge, the carpark is a welcome facility. The only disappointment - our room didn't have an outside window. Which didn't matter, as we only slept there. However, a view would have been nice.

"Pretty, professional, perfect"

Thievingbird, Sunshine Coast, Australia 10/04/2017

I went to Ironbridge for a weekend medical course and am so pleased I did because I would probably never have visited this wonderful period hotel or the gem of a village/town otherwise. The building is a real architectural beauty with well maintained grounds and a picturesque setting. The staff were very professional and welcoming..the hotel is great inside very sturdy but with quaint and quirky areas and stairs which comes with buildings of this age and gives them so much character..mine was a single room, small but scrupulously clean and had everything you need TV, tea and coffee, hairdryer, wardrobe, really comfortable bed, thick curtains (a must for me!) and a large bathroom again, faultlessly clean with a bath and shower. The main thing for me when choosing a room now is free unlimited wifi, it's a deal breaker and hotels who charge for it to me aren't providing what is becoming a basic necessity..ditch the Sky and go wifi....needless to say this hotel provides great wifi free of charge, another tick...the only things I would say if I had to find fault are there isn't a little fridge which would be handy but not necessary and the decor is slightly dated and a little tired but again, clean throughout and this is a minor point..I would love to stay again and recommend it to anyone who wants to see this fantastic part of The United Kingdom.

"3day break"

car0landfred, Portsmouth, United Kingdom 06/04/2017

We have just spent 3nights in the most friendly happy hotels ever ,staff just could not do enough to make us feel welcome . Rooms were clean and warm ,and then came the dining and all I can say is amazing ,I could not wait for the time to pass so we could eat again ,compliments to the chef and staff and Thankyou for making our trip so special , can't wait to visit you again .

"Excellent value and service"

Lynda R, Coulsdon, Surrey 27/03/2017

We stayed two nights on a Buyagift deal - and what good value it was! We were warmly welcomed by the receptionist and given a very nice room on the first floor. It was large, spotlessly clean with a balcony. The bed was comfortable and joy, the windows opened! Plenty of choice in the hospitality tray, including water. The room was warm and cosy. Our deal included continental breakfast, which we had on the first morning and the next day, we upgraded to the hot. We didn't eat in the restaurant in the evening because we wanted to explore. The location of the hotel is perfect, a short walk along the River Severn to the Ironbridge. All the staff were friendly and professional; the bar and restaurant staff were excellent.

"2 night break"

User 27/03/2017

Great hotel, had dinner in the both nights as it was so good. All the staff were very friendly and knew all about the area. Short walk into Ironbridge following the river to the famous bridge. Lovely grounds and park overlooking the river. Would certainly recommend this hotel.

"First Best Western experience"

karendD9257ZQ, Newport, United Kingdom 28/11/2016

Delighted with this find. The Valley is a really lovely hotel. Perfectly situated for a walk into and around Ironbridge. The hotel is quirky, homely and welcoming. The food was excellent and the restaurant is extremely popular with local residents as well as visitors. All staff were helpful and accommodating. Would definitely recommend to others

"Friendly, relaxing place to stay"

Ceri C, Bargoed, United Kingdom 27/11/2016

We stayed here three nights in a room in the annex. Although we are both able-bodied, we were given a room with disabled facilities, so possibly larger than others, with a shower and no bath and with an enormous and very comfortable bed. Shame about the pillows, which were loose, floppy and unsupportive, and spoilt a good night's sleep, giving me a very stiff neck. However, that was my only complaint. Everything else was fine. The room was clean, comfortable and well-equipped The old house was very attractive, especially the tile features on the stairs and in the corridor. Sadly, it was too wet to explore the grounds. We ate twice in the bar where the food was unfussy and of a high standard. Didn't try the restaurant in the evening but breakfast was excellent. The staff were friendly, polite and always smiling. Fascinating area - and this was a good location from which to explore. I would happily return.

"My Mothers 60th Birthday Celebration"

StaceyS361, Oxford, United Kingdom 27/11/2016

Well what can I say.............. This time last week we were heading to Ironbridge to celebrate my mothers 60th Birthday. Firstly I would like to say I definitely chose the right hotel it was perfect in many ways. I would like to mention Roy who could not have done enough for me. Before arriving he was extremely helpful and obliging arranging flowers from the local florist and balloons to décor my mothers room he even chose the perfect room making sure they had beautiful scenery out looking the gardens. The other staff including his brother Lee was professional, pleasant and friendly. We had A la Carte meal for my mothers birthday meal and it was 100% including presentation, service and atmosphere they even allowed me to store our cake and present it as a surprise at the end of the meal. The rooms were clean comfortable and spacious. Breakfast cooked to order perfect including lovely waiter service very friendly. Ann the housekeeper was very friendly and kept our rooms tip top!! Lynne the receptionist was very accommodating overall 10/10. Thank you for making our celebration a success we will definitely return Stacey, Wendy, David and Christian.

"Dissapointed this time"

goodtastecounts, wolverhampton 26/11/2016

Hhmm finding it difficult to give a balanced review this evening as I am lying in my bed listening to heavy thumping coming through the ceiling as I am trying to sleep. What makes it worse is the fact that my wife and I are not in the room that we booked last September on our last visit. Noting that there were some good deals on for the month of November my wife and I decided to book a room and dinner to celebrate my birthday. At the time of booking my wife asked if we could book a room overlooking the garden which was promised to us. This would be a first for us as we have never managed to get one before, so I was quite looking forwards to our stay. Well on arriving we were greeted courteously as always in this establishment and pointed to a room at the side of the hotel overlooking the car park. My wife and I were obviously disappointed at the time but decided to put the dissapointment to one side get ready and go for our meal in the hotel restaurant. Right now I am lying in my bed listening to that awful thumping......

"Cosy welcoming stay"

User 22/11/2016

We visited this hotel as a 2 night groupon deal and were very happy with our stay. Reception staff were very helpful and friendly, our room was warm and cosy with a very comfortable 4 poster bed. We went for some really nice walks around the valley as the man on reception gave us a free map. The only bad points about the stay were the shower was not very hot or powerful and the poached eggs we ordered at breakfast the first morning were almost raw - we would still give it 5 stars however!

"beautiful part of the country"

Marion C, Rochester, United Kingdom 15/11/2016

Stayed at The Valley Hotel for a short break of 3 nights. The room was clean, tidy and functional. The staff were very friendly. Unfortunately the bedding, ie quilts, pillows and the linens could do with replacing. Very clean, but uncomfortable. The first quilt covers we had were around 18" too short for the quilts!!! After complaining they were changed. The pillows and quilts were hard where they had been laundered too much. Such a shame but part of staying in a hotel is being able to have a good nights sleep. BUT, I did mention this to the receptionist so everything could of changed, I will not be going back though to find out!

"Good hotel in superb setting"

scottieLancashireUK, Lancashire UK 09/11/2016

Just spent two nights here as my wife had business in the area. The building is a splendid old house with tasteful hotel annexes and the public areas are most impressive, with some extraordinary original tiling in one corridor. The gardens are exquisite and allow free access to parkland and the riverbank, from where it is a short walk into Ironbridge itself. The staff were extremely friendly and helpful, the breakfasts freshly cooked and the restaurant (reviewed separately) quite splendid. We stayed in a standard double room which was perfectly adequate - a cut above a Premier Inn but below four star standard. The bed was on the short side and, thanks to a faulty seal the shower managed to flood the bathroom floor each time it was used but otherwise there were no grumbles. If you want reasonable accommodation at a reasonable price, with the option of a superb restaurant, then the Valley Hotel fits the bill nicely.

"Great Location"

User 07/11/2016

An average experience, with a few niggles, room heating hadn't been set and it was only 16 degrees. Not enough hot water for a bath. Cooked Breakfast items not up to usual standard. Hotel set in superb grounds within walking distance of the Iron Bridge and also with a walk beside the River Severn.

"Many thanks for the service"

Kevin O, Bridgwater, United Kingdom 05/11/2016

on arrival I found all staff I met had a smile on their face. very friendly hotel with great staff. food was very tasty and value for money. bed is ok but t would not like to sleep on for an extended period.

"Overnight stay"

Roamer53, Norwich, United Kingdom 04/11/2016

This was a traditional hotel, but unlike other fairly dated hotels we have stayed in, the carpets were clean and the walls nicely painted. We felt a bit cold in our room and informed reception of this. Within five minutes we had a radiator and blankets delivered . We ate in the restaurant. Wow... the food was lovely, the best we have had in a long time. What made it really special was the service. Waitresses were discreetly gliding around and attending to your every need. The rest of the staff delivered an equally high level of service. Thank you. We will be back.

"Lovely hotel, with great friendly staff, in a beautiful setting."

User 02/11/2016

My single room was lovely, and the bed was really comfortable. The room was cleaned immaculately, and the room service was to a high standard. It had an ensuite with a great shower over the bath. I would highly recommend this hotel and the restaurant.

"Rude Staff and management even worse"

User 02/11/2016

Without going into details it's too long. Staff were rude and useless. Management didn't car about his customers. The only decent thing there was breakfast but you had to queue like a school dinner for a hot breakfast. They don't seem to trust you serving yourself on the buffet

"Very friendly hotel"

User 30/10/2016

Situated in a lovely area, beautiful walks along the river, plenty of cafes and pubs just a short walk away. A few small museum and shops near hotel. Would definitely recommend this hotel for a short break.

"Lovely staff and room"

LondonLass_3327, London, United Kingdom 30/10/2016

Arriving late at the property to check in, I was exhausted from a long drive. The team who greeted me were absolutely lovely and really took the initiative to help me make my evening the best it could be. Even though it was past 9pm, they were able to ask the chef to make me a last minute supper and what a delicious and hearty meal it was too. As for the room, it was a single room, but super comfortable. With a lovely dressing table, decent bathroom with nice bath supplies. As for the bed, it was springy and soft, just the way I like it. There was a wall mounted TV which had a mind of its own, switching on, but I suspect this was taking signal from another room next door. There's great parking on the property, but you have to be a guest to park there. As for the surroundings, towards the bottom of the garden is a public park and pathway where you can walk along the River Severn. Then it's a 10 minute walk to the Ironbridge from there. I would not hesitate to recommend this place for a visit.


User 27/10/2016

All started well when we attended the days activity with work. Lunch time walk was great as we experienced the Ironbridge bridge. However it came to the evenings entertainment where we left for D'arcy's. Great restaurant and greatly welcomed and hospitable which is something to be said about this hotel. We returned from our meal at about 11pm. We were together as a group no more than 7, 6 at most and we were enjoying a work night out. However we were told to keep it down. Which we did! But then we were threatened of closure of bar shortly after, then insulted by apparently being disruptive to others earlier on in the day. Can I just say there was a group of 4 playing cards the whole we were enjoying a few drinks and even they said have a great night see you later. Enjoy! Shame the staff can't accommodate he same attitude. Bar staff were rude, and we felt like we were an inconvenience. Also when you ring the bell 7+ times don't expect a response. Go hunting for a bar staff member to pull you drinks. We should have served ourselves. It would have save a fortune drinks. All in all come here if you don't want to speak. Management and staff are rude and there is no way as a business or leisurely will I return to this hotel. Disgusting management.

"Lovely hotel"

OldGrockle, Bournemouth, United Kingdom 26/10/2016

We stayed here for 3 nights at October half term, one adult and 2 children, including a small baby. The hotel is a pleasant 10 min stroll along the river (past co-op and a great little playground) to Ironbridge. The grounds are lovely, with direct access to Dale End park. All the Ironbridge Gorge Museums are less than 10 mins drive away, most about 5. There was plenty of parking at the hotel during our stay despite several weddings, although there was only 1 disabled space. On arrival, staff were friendly and welcoming. We were told our room was on the second floor in the old building... where there was no lift. I was a bit surprised since the booking form clearly stated that our party was 1 adult, a small baby and an older child. We'd clearly have baby-related stuff (cot, pram, more luggage than a couple might bring) so a room on the ground floor or in the new part with the lift might have been more sensible. However, a member of staff helped us take our things up to the room so it wasn't a massive issue, just inconvenient. The room was lovely - clean, large, bright, airy although VERY cold at night - we had to ask for an extra blanket the second night and another for the following night, even though we used the electric heater that was supplied in addition to the central heating (which was off over night). The beds were rock hard, like sleeping on a wooden bench, although somehow we slept relatively well. The bathroom was lovely & the bath so huge that my feet didn't reach the end. Dinner in the restaurant was amazing & highly recommended. Breakfast less impressive but perfectly ok and plenty of it. Again, staff were friendly and efficient. Pros: Location Cleanliness Staff Restaurant Parking Views Bathroom Cons: Uncomfortable bed Very cold at night No lift in old house

"Very enjoyable stay"

topsy2362, Bristol, United Kingdom 26/10/2016

We stayed here in October as members of a party of 16, enjoying a re-union. Our group was given a separate dining room for the evening meal and breakfast and the food and service was excellent. We are not usually 'chain' hotel people but would certainly recommend this one for its setting, personal service and general ambience. We had a very pleasant room at the rear of the hotel, which is in a lovely setting, overlooking the river. Would certainly recommend.

"Wonderful staff"

Rob D, Bury St. Edmunds, United Kingdom 25/10/2016

I stayed at the Valley Hotel for five nights in October. The first four nights in a single room as part of a walking group and on the fifth night my partner came to join me so I booked an executive double. I have stayed in many hotels for work and pleasure, but I have to say that the staff at the Valley are the most genuinely friendly and helpful that I have encountered anywhere. On checking in I was given a small double rather than a single (room 34). This seemed promising, but the room was a disappointment. It was in the Mews wing of the hotel. The room was only just big enough for the double bed and only had a small window. The window blind was down when I entered the room and after struggling to open it I realised that the cords weren't connected to the blind - it had obviously been this way for some time. Later in the evening some people checked in to the room above and the room next door. The noise was unbearable: loud footsteps and wardrobe doors banging. I don't think it was the people who were especially noisy but the paper thin walls and ceiling.To be fair things quietened down after that and I heard no more noise that night or the following morning. The room would have been OK for one night but as I was staying for four nights I decided the following morning to ask for a different room. Expecting an argument with the reception staff I was pleasantly surprised. The lady on reception (Lynne I think) couldn't have been more helpful. She immediately agreed to give me a different room but explained the the hotel was very full. She spent many minuted pouring over the computer screen to work out what rooms were available and gave me a choice of three. I opted for room 12 which was a standard double It was a very pleasant room and I was very comfortable there for the next three nights. On the morning I was due to change to the Executive room it was Lynne again on reception and she said I could stay in the room I was already in if I wanted. I asked if the executive room was better and after checking what executive rooms were available she said I should definitely change rooms as I could have the room (room 12) with the four poster bed overlooking the gardens. This was a wonderful room. On both occasions I changed rooms the staff moved my luggage to the new room. I ate in the restaurant every night as part of the walking group and with partner. The food was excellent and the restaurant staff were exceptionally helpful and friendly. Breakfast was also excellent. By the time I checked out it had become a standing joke with Lynne about how many rooms I had stayed in, but she never once displayed any irritation or anything other than a desire to see that I got a comfortable stay. She also managed the complexity of my bill which was partly paid on a special rate for the walking group and partly at normal rates. The location of the hotel is excellent. It has beautiful gardens that back onto the river. Five minutes walk along the river bank takes you right into the centre of Ironbridge. A few minutes drive takes you to the historical sights, the starting point for lots of walks and many excellent pubs. Like many english hotels it has been converted from a large house and extended over the years. The result is a range of rooms that vary from the wonderful to at least one had have the feel of converted broom cupboard. It would be good if Best Western reviewed some of the smaller rooms and made sure that they met the standards of the rest of the hotel. However I can't fault the friendly, helpful and can-do attitude of the staff and the customer service standards that have been established at the hotel.

"Beautiful views but ugly prices"

User 19/10/2016

My husband and I stayed here beginning of August. I had high hopes for this hotel. Especially with it being situated in Ironbridge. To cut a long story short the establishment needs so much tlc. It is so dated. Not only that the prices are extortionate considering the size of the rooms. We had a double room. In the past at other hotels when paying for a double room we have always been welcomed with two of everything (water, wine, mints, showergel etc). Not there. Just the one bottle of water. When bringing this to the attention of the receptionist he advised that it is their policy to only provide the one. I said it is a double room for two! He argued a little but in the end arranged for another one to be put in the bedroom. Needless to say although the hotel needs renovating, the views are beautiful. I think the hotel need to rethink their prices to reflect the accommodation!

"Good stay"

Josephinewilkinson24, Trimley St. Martin, United Kingdom 19/10/2016

Good hotel in a lovely location by the river. The room was comfortable but the one disadvantage is that there is not a lift so if booking make sure that you ask for a ground floor room if stairs are a problem. Enjoyed the food.

"Wonderful hotel"

Hugemack75, Oxford, United Kingdom 18/10/2016

I stayed here with my elderly mother. I have Asperger's Syndrome and the staff were so kind and helpful. The food was to die for and the whole place had an aura of professionalism and smartness. The hotel was also quiet without being eerie, and that was also good to see. I would recommend this hotel and will be returning. Excellent!!

"Lovely, warm and welcoming "

Larisa A, Stoke-on-Trent, United Kingdom 17/10/2016

Good value for money . The place is lovely , clean , warm and welcoming . Standard rooms very clean . The bed not the most comfortable for sensitive backs but for one night fit the bill ... dinner served in the restaurant was very nice and breakfast was simple , tasty and lovely ??


User 17/10/2016

Nice little hotel, very quiet and peaceful, the room was gorgeous! Could have done with more power in the shower but no big deal! The bed was very comfy, but could have done with being a bit bigger. The hotel staff were polite, had a very warm welcome. Only main downside was the breakfast...the eggs tasted a bit funny! But the fruit was gorgeous! Would stay again!

"Fantastic Wedding Day"

Andrew B, Barcelona 16/10/2016

My partner and I chose to have our wedding ceremony, reception and evening reception at The Valley Hotel in Ironbridge on the 24th September 2016. From the very first introductory visit to the morning after the wedding the hotel and staff were first rate, efficient and friendly. The planning service was second to none, a special thanks to Jess, who was unbelievably brilliant. Lisa was great too in the early stages. The hotel setting is beautiful and the bar, restaurant and terrace etc were lovely. It felt like a really expensive wedding venue but it was in fact very reasonable for what we had. The wedding breakfast food was perfectly cooked and delicious, as was the buffet in the evening. The room we were given as the wedding suite was large, clean and perfect. All in all a fantastic wedding day made even better by the hotel and it's brilliant staff. Thank you! From Andy & Susanna Fernandes Berey.

"Attended a private birthday functiion"