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Best Western Lozenetz Hotel, Sofia

4.0/5  - basé sur 325 notations.
23, Street Naum Boulevard, 1421, Sofia, Bulgaria - See map

The Best Western Lozenetz Hotel is newly renovated. Located in the prestigious neighborhood of Lozenetz, it is ready to meet every guest with a preference for high-class, warm hospitality and international standards of service. The Best Western Lozenetz Hotel offers 27 comfort elegant room types and 4 suites with a unique original design. Quality of service follows a 10 year history of the hotel with room service, breakfast, Wi-Fi, flat-screen LCD, richly stocked mini-bar, central air conditioning, and telephones. A restaurant of a European level, a lobby bar with an English flair and modern conference hall pleasantly surprise every guest. The Best Western Lozenetz Hotel is a symbol of good taste and iconic luxury, but affordable prices for customers who know what they are looking for and how to find it.

Best Western

Lozenetz Hotel

LABEL_ITINERAIRE

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Hotel advantages

  • Free airport shuttle
    Free airport shuttle
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Massage services
    Massage services
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2016
based on 325 guest reviews
NOTE ISSUED
Excellent
119
Very Good
146
Average
35
Poor
14
Terrible
11
REFER TO NOTICE
Business Business
66
Couples Couples
93
Family Family
47
Friends getaway Friends getaway
41
Solo travel Solo travel
49
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Parking problem! "

1
09/07/2018

Avoid to park in the subway garage. All the rain and toilet pipe are draining on the cars. My car motor and trunk hood was affected and the stain attack the paint lacq and doesn't go away. They accept to give me my money back but just for the parking means 10 euro. I have to go to service and polish the car and make a special treatment that coast me around 50 euro.

"Good value for money"

4
25/06/2018

The hotel is nice. We were for just 2 nights, it is far from city center. The room was clean, breakfast was ok and the staff are very friendly and helpful. Would recommend going for a short 2 night trip, if you are there for more than 2 nights then it is preferable to stay in a hotel close to the city center.

"How to spoil first impressions"

3
19/05/2018

It indeed can only be hypthesized in the classroom of the Department of Psychology how first impressions can be flushed down the toilet, but this hotel has exercised it in practice. Check-in was swift and friendly, front office was always helpful, rooms were spacious and clean, location is fair (close to the city). Yet, missing the breakfast by 5 minutes triggered the most upsetting moment. We were humiliated in front of other guests for not making it on time, and although we finally managed to get a cup of coffee and some pastry, they were handed over to us in such an IMPOLITE and HOSTILE manner that the otherwise spotless Bulgarian hospitality (and the industry built upon it) would be deeply ashamed. Such behavior is incompatible with any standards, let alone those of a three-star Best Western. Otherwise, all was good, but this small experience on a Sunday morning brought clouds and thurderstorms into our sensitive souls. A more circumspect management is needed when it comes to hiring staff. Still, the hotel is recommended without any harsh feelings (although we never got to know how the breakfast was... ;) Cheerful globe-trotters from Hungary and Algeria ~ a gentle kiss to you all, unsuspecting would-be sojourners.

"We had a lovely stay "

5
18/05/2018

Stayed in the suite, roomy, fresh and much more beautiful than expected. The service in the lobby was friendly and informative, they helped us with calling a taxi to the hotel (Very fast every time) as well as with maps and food late at night when I was drunk and sad because of a bad experience elsewhere. Breakfast is served from 7 to 10 and it was way better than expected as well. All from eggs, bacon, yoghurt to dessert and fruit. Also a big Thank you to the man who helped me with the coffeemachine. I give this hotel the warmest recommendation and I Thank you all for having me with all of my heart.

"Good value"

4
03/04/2018

Very helpful staff and a nice, clean and comfortable room. The location is great, right next to the metro to the city center and to the airport. The breakfast is really good and varied. Only downside is the noise as the walls seem to be quite thin and if you have noisy neighbors like we did, you can hear everything that they're watching on the TV.

"Nice"

5
18/02/2018

The whole group liked the hotel. The rooms are tidy and clean. The staff is polite and nice and the front desk are very helpful if you need some assistance with something. The location is at a growded street but it is close to the subway station which is a plus.

"Great staff and comfortable room"

4
27/01/2018

Front desk team was extremely helpful and accommodating. We needed a taxi at 3;45am to go to the airport and they made sure we got it. We also got breakfast to go which was very nice. Our room was clean and comfortable. The only thing is that the hotel is located on a very busy street (traffic). You need to take the subway to go downtown, which is fairly easy since nearest station is a few minutes walk away.

"Good value"

4
31/12/2017

We stayed at this hotel for 2 nights and thought it was good overall. The location is good as there is a metro station (European Union) nearby which will take you into the centre quickly. It is also possible to walk and that took us about 25/30 minutes and its a fairly easy walk plus you can walk right down Vitosha boulevard into the centre. The hotel room was a little tired but it was comfortable overall and we had a good sleep. The hotel staff was very helpful and the hotel serves inexpensive food and drink. The breakfast was also decent both mornings. There's a park near the hotel, near the National Palace of Culture, which has a piece of the Berlin Wall if that interests you.

"Very good price and performance"

4
26/12/2017

I stayed in this hotel with my wife during a motorcycle trip all around Europe. First off all I confirm that you can park your bike in front of the hotel and it is very safe. Room was clean and very comfortable. We have our dinner in the hotel restaurant and it was perfect. Local red wine was extremely good. Staff can speak very good English and they are very helpful. Location is good not so far from center. Wifi is okay. I have no negative issue and wish to stay again. Sorry I do not have any information for car parking

"for those travelling on a budget - Ideal"

4
24/12/2017

We stayed for 3 nights in November Arriving early the hotel staff were very helpful and managed to get us a room straight away ( enabling us to book in early) each day there was a different member of staff at reception – all were friendly and helpful and spoke very good English. The rooms were adequate, clean and fresh. The showers were very good. Location wise – it is on a main road ( most rooms seemed to overlook it ( no nice views) The area appears a little dated/residential but it is only a 3-4 minute walk to the nearest underground station ( the underground is cheap and very modern) which takes you into Vitosha Boulevard and centre of city within 5 mins Only issue was the breakfast, sometimes, with only one staff member the trays were not replenished and some of it was not as fresh as it could be – stale rolls etc. As a stop-over hotel – it is very reasonable and for ease of access to city excellent. Not celubrious but for those travelling on a budget - Ideal

"Good choice"

4
22/12/2017

We were a group of four adults in a suite. The rooms were clean, towels fresh daily, bed linen and beds perfectly clean and comfy. Lots of natural light because there were windows all around. We only had a problem with the heavily leaking shower. We supposed that we were there in the middle of the refurbishment of the hotel but it did not bother us much except for a very strong unpleasant smell in the corridors. Look out for breakages, they are heftily priced. Othwrwise breakfast and restaurant meals were just lovely. Metro and Sofia Centre are within walking distance. It was a wise choice and at a fantastic price.

"Average hotel ,needs refurbishment"

3
09/11/2017

Service level has gone down and needs improvement , need to maintain Best Western standards, average hotel good for 1 night stay, restaurant and breakfast quality needs to improved. Many things like towels etc have gone old and need to be changed

"Fantastic Hotel in Great Location "

5
03/11/2017

We booked the Best Western Lozenetz Hotel for our 3 night stay in Sofia. The hotel is in a great location, about a 10 minute walk from the city centre. The rooms were clean and well equipped with toiletries, iron, hairdryer etc. The staff were lovely, very polite and helpful. We ate in the restaurant one evening and ordered room service on another, the food was nice and very reasonably priced. Although we were at the front of the hotel, where there is a busy road, we didn't hear the noise of the traffic. We would definitely return to this hotel again. Sofia itself is a wonderful city with some beautiful architecture and parks and then a modern city centre with lots of fantastic shops, bars and restaurants. Well worth a trip.

"Very nice!"

5
14/10/2017

We are on a tour, and the company selected this hotel for our group. I love Best Westerns anyway and this hotel did not disappoint. Yes, the carpeting in the room probably could stand to be replaced, but the room was clean and well appointed. The buffet breakfast is outstanding, the lobby is inviting. Great stay.

traveller294452, Manager at Best Western Lozenetz Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending BEST WESTERN Lozenetz Hotel hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

"Nice place to stay in Sofia"

4
08/10/2017

Hotel is too close to city centre and metro station. Rooms are clean and hotel is warm enough. The gentleman at the reception who made our check in was very helpfull. We would like to thank him for his helps as well. Also Parking is not free , daily parking fee is 8 euro.

traveller294452, Manager at Best Western Lozenetz Hotel, responded to this review
Dear Guest. Thank you for taking the time to review your stay at BEST WESTERN Lozenetz Hotel. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again. Best Regards, Petar Kostov /General Manager/

"Noisy busy road"

1
23/09/2017

Modern hotel, small reception a bit slow booking in. Huge room on sixth floor lifts only went to fifth, awkard spiral stairs to sixth. Wonderful city views through large windows, lots of ligh. Did not enjoy a good night sleep traffic noisy throughout night and large aircondition unit adjacent to room did not help. Could not recommend this hotel if want a good nights sleep.

traveller294452, Manager at Best Western Lozenetz Hotel, responded to this review
Dear Guest. I appreciate your feedback about BEST WESTERN Lozenetz hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Best Regards, Petar Kostov /General Manager/

"This Hotel is the most unprofessional one and a shame for Best Western"

1
04/07/2017

Hotel front-desk is most unprofessional. They booked sightseeing tour for me with one company - gave me address of another company -In morning, Hotel arranged a cab to take in the location to catch Bus, where the bus company does not exist. It is terrible stuff for a first time visitor to the city. Some stuffs are impolite and service quality is poor.

"Great Experience for a leisure trip"

5
30/06/2017

We had a great time at the hotel, the staff was very helpful and the room and facilities were very good. We were on our vacation and the hotel gave us a nice Suite which was a happy surprise. We had an early morning flight to catch, the staff helped us with all our special needs.

traveller294452, Manager at Best Western Lozenetz Hotel, responded to this review
Dear Aditya C. Thank you for taking the time to review your stay at BEST WESTERN Lozenetz Hotel. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again. Best Regards, Petar Kostov /General Manager/

"Unusual"

3
23/05/2017

It's a short distance from the metro. So handy for getting around. Some rooms have balconies which are large. Hotel itself is quaint ,but a little outdated. Food was good and drink was fairly priced. The hotel lacks a bit of atmosphere I think. Staff pleasant and ready to help. Rooms clean and tidy. Mini bar reasonable

traveller294452, Manager at Best Western Lozenetz Hotel, responded to this review
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your at BEST WESTERN Lozenetz Hotel! I hope your next stay and just around the corner. Call us if there is anything we can help you with. Best Regards, Petar Kostov /General Manager/

"Comfortable"

4
18/05/2017

Just returned from one night stay,great staff and very clean although a little dated for a BW standards. To walk anywhere is about 10 to 15 min walk on some very uneven footpaths and In some places quite dangerous if your unsteady on your feet or have a pushchair, but worth it once there. Breakfast very good and plentiful. Shame they charge 8euros per night when other BW in Sofia are or were free when we stayed last year. After the negatives we still enjoyed it and got a free upgrade for being customer of the day.

traveller294452, Manager at Best Western Lozenetz Hotel, responded to this review
Dear Guest. I appreciate your feedback about BEST WESTERN Lozenetz hotel. We have a limited private parking lots, that`s why the cost is 8 euro per 24 hours. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Best Regards, Petar Kostov /General Manager/

"pleasant stay"

4
15/05/2017

Stayed here as it was the nearest hotel whilst visiting family. Nice breakfast room serving a European breakfast every morning. Take British tea bags if you like a decent cuppa! Room okay, clean and nice comfy beds. We had a family room which was nicely set out - bathroom between the 2 sleeping areas. Room was very warm and had to keep windows open which made it noisy in the mornings. A bigger bar area and/or more seating in the reception were a miss due lack of space. Easy walk into the city centre from hotel (20min-30min) and handy for the subway system station a few minutes walk away. Decent mall next to the subway which sells most things and a small food court on the top floor. Free walking tour of Sofia is brilliant just leave a tip at the end. English is spoken by most people and we didn't have any language barriers in hotel or out and about. Great city for a short break!

traveller294452, Manager at Best Western Lozenetz Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending BEST WESTERN Lozenetz Bristol Hotel hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

"Nice hotel in fancy part of the town"

5
12/05/2017

Very nice hotel, near to metro station and one station from the heart of the city. Friendly staff, good internet connection, good breakfast. In a fancy part of the town, so you won't mistake. Clean and comfy rooms, comfy beds and nice sleep. :)

traveller294452, Manager at Best Western Lozenetz Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending BEST WESTERN Lozenetz Bristol Hotel hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

"Nice hotel stay in Sofia"

4
07/05/2017

Am enjoying our stay in Sofia. The hotel Lozenetz is very comfortable. The staff are friendly and helpful and the breakfast is excellent. A reasonably priced hotel, near to the centre. Sofia has lived up to all expectations as a great place to visit!

traveller294452, Manager at Best Western Lozenetz Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending BEST WESTERN Lozenetz Bristol Hotel hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

"Great value for money"

4
04/05/2017

Location: Great within 5 minutes walking distance from the metro and right next to a large shopping center Service: Very good and very professional, the receptionists spoke very good English Breakfast: Very good buffet selection overall Room: Very large and clean, comfortable bed, had a large terrace as we requested and you could see the mountains from afar - my only problem was that it was too hot and stuffy in the room even though it was March and we switched off the heating. I would have wished that I could switch the air conditioner on cold because sometimes I could barely sleep at night, but unfortunately I was told that since it was March only heating was available. Overall, a pleasant stay and it was good value for money so I would stay there again.

"Good only for a short stay"

2
20/04/2017

I rented almost the whole hotel for an event and the service was awful. Mixed reservations, I needed to sleep in a low-class room for 2, instead of apartment for 3, because the were overbooked. Very old hotel and not very clean. There is lots of rust everywhere. I guess they advertise it as a 4*, but it's 1 at most. If possible stay away! For wi-fi maniacs - you will have access at the lobby only.

"Great value for money"

5
20/03/2017

The hotel was very good. We had a spacious room called junior suite, with one double bed and a single bed. We stayed here twice, based on the good experience from the first visit. The breakfast was nice, a lot of choice, both continental and also typical Bulgarian breakfast food. The receptionist was very helpful and friendly. The hotel has a garage, which is needed in that area in Sofia. The Internet connection in the lobby is very good. In the hotel rooms it was a bit weaker, but still useful. We will certainly use this hotel again, when we are in Sofia.

traveller294452, Manager at Best Western Lozenetz Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending BEST WESTERN Lozenetz Bristol Hotel hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

"Nice and cozy"

5
11/03/2017

Nice and cozy hotel with all the comfort, excellent beds, very clean, quiet although quite central. Well located and easy to find, walking distance to bars and restaurants. Good breakfast and awsome home made cookies.

traveller294452, Manager at Best Western Lozenetz Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending BEST WESTERN Lozenetz Bristol Hotel hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

"Great place for Sofia, with nice proximity to the city centre"

4
01/03/2017

I travelled once for work to Sofia and this was a great place for a brief stay. The rooms are not very quiet, but of course, it's right next to the road so that's understandable. The rooms are compact but very useful for a brief business stay. Especially for man who don't have much luggage, the rooms are good size, very clean and have everything necessary like bath robes and toiletries. Very nice restaurant with good-quality food.

traveller294452, Manager at Best Western Lozenetz Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending BEST WESTERN Lozenetz Bristol Hotel hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

"Excellent service in Excellent hotel"

5
27/10/2016

I reviewed the Lozenetz about two years ago and everything that I said then still stands. However, the hotel is now part of the Best Western chain and, if anything, is even better. We had bookings for two separate nights a few days apart. No fault of the hotel - but there were some technical issues with electricity on the date of the first booking. However, we were smoothly re-located to the sister hotel - the Art Plaza, with a free taxi service from the Lozonetz and back the next morning to pick up our car, which we had left in the underground car park. We returned to Sofia five days later for our second booking and everything was fine. We were accommodated in Room 405, which is a massive corner room that has recently been completely re-furbished (as have all other rooms) and were pleasantly surprised by the high quality of the furniture, fixtures and fittings - and by the decor. Probably the best "new touch" of all, though, was the complementary fruit platter and bottle of wine left as part of the standard service (we checked) .. and not as an extra for the issue with our earlier booking. Very good buffet breakfast in the tastefully furnished dining room with even more choices than we have experienced during previous visits. No hesitation in recommending the Lozenetz to anybody seeking a quality hotel in an excellent location for exploring and enjoying the city

"Better than expected"

4
19/10/2016

Me and my girlfriend stayed here over 2 nights. We were given a nice surprise on arrival as we were upgraded as part of the hitels guest of the day they run. Room was spacious and looked newly refurbished. Bed was of a really high standard, I didn't want to get up the next day! Bathroom was clean and shower was good, no problems with water temperature or operating etc. The room had a mini bar which was reasonably priced also. Only problem I had with the hotel was the door opening and closing. It was really difficult doing each action and quite annoying!! Location was really good and the staff really helpful. If stay here again if in Sofia. Excellent value for money for what I would say is a hotel better than any Best Western I've stayed in!!

"Standard Best Western hotel in Sofia"

3
03/10/2016

Booked into hotel as part of a tour. Comfortable, clean, certainly acceptable - but not memorable . Quiet location. Breakfast buffet was fine. Hotel is at end of a large park (starting close to city centre) with attractive areas.. Possible to walk to city centre, but takes 30 minutes plus.

traveller294452, Manager at BEST WESTERN Lozenetz Hotel, responded to this review
Dear Happy Guest. Thanks for giving us a perfect rating and to recommend BEST WESTERN Hotel Lozenetz hotel to other travelers. I am sure all our hotel staff enjoyed catering to your needs as much as you enjoy your stay. Beware! Yours sincerely, Petar Kostov / General Manager /

"Decent hotel"

3
26/09/2016

Location is very good and hotel is a basic nice option. It has a very small lobby area not appropriate for meetings. Rooms are good size and very basic. Carpets could use a better cleaning or renewal. Had a street facing room so a bit more noise than I would like... Better off in a room facing back.

traveller294452, Manager at BEST WESTERN Lozenetz Hotel, responded to this review
Dear Guest. I appreciate your positive feedback about BEST WESTERN Lozenetz hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Best Regards, Petar Kostov /General Manager/

"Fancy and comfortable"

5
13/09/2016

The hotel is very close to the metro station and to the city center. The rooms are spacious and nicely decorated. The service is good and the terrace brings and extra plus to this location as you can have good food, drinks and relaxing time.

traveller294452, Manager at BEST WESTERN Lozenetz Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending BEST WESTERN Lozenetz Hotel hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

"Renovated but ..."

2
12/09/2016

The location was close to the European Union Metro Stn. Breakfast was also good. Receptionists were polite, attentive and helpful. The hotel is old. It was renovated to an extent (windows, halls, stairs) though problems remain. The room we were staying (#207) lacked soundproof, so we could hear the neighbor's talks, coughs, sneezing, etc., as well as everything from the corridor. From the right sight, we had the staff room which became very noisy from 7:30 a.m. when the cleaning personnel got assembled. Besides, these two rooms have a shared balcony (terrace) where the staff used to chat while smoking before starting their job. Every morning we unwillingly "enjoyed" the staff's get-together as its noise and cigarette smoke filled our room from the through the doors and the window. Please notice that not only the room but the entire floor (building?) is non-smoking. Another problem appeared on a rainy night. Because of poor renovation quality, the window in the room has a faulty water drain system. When raining, the water from the drain pipe is leaking. As it falls down on the tin base, it makes a noise similar to a drum beat (no joke). The noise was unbearable. We could get asleep only after putting a book obliquely to the window base to reduce the energy of falling drops. Fortunately, that night was our last in the hotel, so we could survive. Surely, the hotel management either has to solve the problem or at least provide guests a library of books to be used for noise reduction on the rainy nights.

traveller294452, Manager at BEST WESTERN Lozenetz Hotel, responded to this review
Dear Guest. I appreciate your positive feedback about BEST WESTERN Lozenetz hotel. We do take pride in catering to our guests' needs the best way we can. We will update our services and provide a better training. Smoking is strictly prohibited in the hotel, no evidence for a smoking from the staff, so far after our investigation. Anyway, this would not happen again at our hotel. If you're traveling to our area gain soon, don't hesitate to call us. I`m quite sure, your next stay will be much better. Best Regards, Petar Kostov /General Manager/

"High standard, low price...can't ask for more"

5
03/09/2016

Excellent position, easy walk to the center Easy to find Underground garage cost 8E/day Very polite reception staff and bartender Hotel is old but very well maintained Rooms need refurbishment but still keep high standard Bed were one of the best hotel beds I ever sleep on, so as pillows and crispy white sheets Bathroom was old, same as room but so clean that its unbelievable Our room was at 6 th floor so we got beautiful views on the city and Vitosha mountain Breakfast is excellent, both choice and quality. Really good value for money. Highly recommend place to stay

traveller294452, Manager at BEST WESTERN Lozenetz Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending BEST WESTERN Lozenetz Hotel hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

"Good choice"

4
22/08/2016

PLUS: Excellent breakfast, very good location 10 minutes to metro station and 2 stations away from city center, good beds excellent sleep quality. An average three stars hotel, rooms and equipment a bit warn-out. Underground garage but very small and you have to pay extra.

traveller294452, Manager at BEST WESTERN Lozenetz Hotel, responded to this review
Dear Guest. Thank you for taking the time to review your stay at BEST WESTERN Lozenetz Hotel. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again so Best Regards, Petar Kostov /General Manager/

"Here again!"

4
05/08/2016

As I said, here again! Again, we use this as a base as we swing in and out of Bulgaria. We were back in the same as last time - aircon was working well against the 35 deg heat outside. The room was just the same - clean but a little careworn Please - somebody hang those curtains properly! Oh yes whilst you're at it - a door on the shower cabinet - as it was intended ?? Minor moans - but then again for the price you can't complain. Nice bed, comfy, well stocked mini bar, clean towels - you can't really complain ( I know I am - re curtains and shower) but these stop it being excellent in its class. Breakfast was the same as ever an eclectic mix of Balkan goodies - for the first time I saw mekitsi ( a kind of dough deep fried - not a doughnut ....but with home made jam and yoghurt they're very nice) but they weren't the best. Anyway, great little hotel - always a pleasure to stay there - good value. Book with confidence

traveller294452, Manager at BEST WESTERN Lozenetz Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending BEST WESTERN Lozenetz Hotel hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

"Value for your money!"

5
05/08/2016

Location is very central in relation to the Metro. The City Centre Sofia Mall is within reasonable walking distance, brand new and has a variety of shops - it has a smart supermarket too! The Hotel's rooms were spacious and comfortable and cosily decorated as if you are at home. The bathroom was brand new and very clean! The breakfasts are really worth mentioning with the variety of foods available. Staff were very helpful too.

traveller294452, Manager at BEST WESTERN Lozenetz Hotel, responded to this review
Dear Guest. I appreciate your positive feedback about BEST WESTERN Lozenetz hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Best Regards, Petar Kostov /General Manager/

"Trustworthy Hotel"

4
05/07/2016

I am currently staying at this hotel. It is very well maintained and serviced. It is located at a quiet residential area but close to Metro station which is about 5 minute walk and the main sight attraction of Sofia can be reached within 10-15 minutes of the subway ride.

traveller294452, Manager at BEST WESTERN Lozenetz Hotel, responded to this review
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your at BEST WESTERN Lozenetz Hotel! I hope your next stay and just around the corner. Call us if there is anything we can help you with. Best Regards, Petar Kostov /General Manager/

"Good value for money"

4
04/07/2016

I stayed at this hotel for 5 days. It is located close to the city Center and easily accessible by metro, two stops from the center. Also at a walking distance to two big parks where you can take a long walk. It is simple, don't offer much for breakfast but clean and certainly good value for the money. Staff are also welcoming and helpful.

traveller294452, Manager at BEST WESTERN Lozenetz Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending BEST WESTERN Lozenetz Hotel hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

"Well situated hotel for city break"

4
28/06/2016

Husband and I had been to Plovdiv for 5 days before getting the train over to Sofia. We tool a taxi from the station to the hotel - its about 8km by road and cost roughly £2.50 so not too expensive by UK standards. The hotel looks a little shabby from the outside although the reception area was clean and welcoming. The receptionist was very friendly and efficient and spoke very good English. The room was fine - large comfortable bed, blackout curtains - but could probably have benefited from new net curtains and carpet. The air conditioning worked well which was a godsend as it was so warm. The bathroom was ok but the shower tray had a bit of a leak. That said, the water pressure was good and the shower worked well. Breakfast was great - good selection of hot and cold food plus fruit, yoghurt, pastries and baklava. It's not quite the standard I would have expected from a Best Western hotel, but the location is good. The metro stop (European Union) is 2 stops from Serdika where the metro lines cross and 6 stops from the railway station. Good value for money overall. I'd definitely stay again.

traveller294452, Manager at BEST WESTERN Lozenetz Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending BEST WESTERN Lozenetz Hotel hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

"Great hospitality and facilities for a fair price"

5
24/06/2016

The hotel is excellent. I would recommend for any person (business or family travelers) that appreciate a kind service with l comfort for a reasonable price. They offer a family room with a double bed and two single. I was in the 4th floor and it was a quiet sleep. The reception was more than attentive helping me to find a rental car, asking for taxis with many smiles and lot of kindness. The facilities are very clean and well conserved. Comfortable bed, 4 pillows available. Soft towel (it is always a hard thing to find) and cozy decoration. I felt home. To a perfect end, delicious breakfast with different options of bread, fruits, beverages, eggs, ham, cake, cheese and desert (baklava). Fantastic!

traveller294452, Manager at Best Western Lozenetz Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending BEST WESTERN Lozenetz Hotel hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

"3 Star Hotel, 2 Star Service"

3
22/05/2016

I was scheduled to stay at the Best Western Art Plaza right off of Vitosha Blvd and in the city centre. After traveling from Chicago to Sofia for more than 24 hours, I arrived at the Art Plaza to the abrupt notice that I would have to stay at a different hotel. This new hotel was the Lozenetz. The Lozenetz was outside of the city center and very difficult for me to navigate as I am a first time solo traveler. Everywhere I wanted to go, I had to take a taxi, and I felt it affected my trip very adversely because I was really hoping to stay in the xentwe. I arrived at the Lozenetz only to find out that my room was only RESERVED under the card I used, but it had not been charged and I was expected to pay in person. I went through two hours of struggling to get in contact with my bank 5,000 miles away on my cell phone wifi because they would not allow for any other method of payment: not an over the phone payment, not an online payment. I was extremely tired and frustrated with the entire situation, and the Lozenetz offered little to no explanation for the switch of hotels nor the credit card situation. This hotel is not at all accommodating. The hotel itself was clean and in acceptable condition, however their service and hospitality to a young struggling first time traveller was so disappointing. The apathy of the staff of a hotel rated #18 out of 127 was appalling.

traveller294452, Manager at Best Western Lozenetz Hotel, responded to this review
Dear Jemila E, Thank you for taking the trouble to post your review on TripAdvisor and for allowing us the opportunity to apologies here for the issues which made your stay with Best Lozenetz Hotel less than perfect. Unfortunately, we where not able to accommodate you at Best Western Art Plaza Hotel. although the other Lozenetz hotel was only 2 miles away. We needed your credit card details, since the you did not the credit card, which you used to confirm the booking. In this case, there is no options to use another credit card or pay in cash. Credit card holder is needed when you arrive in the hotel. I hope this clarifies matters; we do try very hard to make sure all our guests' stays exceed their expectations. If there is anything else I can do please do email me on [email protected] We very much look forward to welcoming you back at Best Western Lozenetz Hotel in the near future. With best wishes, Petar Kostov /General Manager/

"Valuable choice."

4
16/05/2016

In this hotel you can stay for business or leisure and there is not difference at the quality. Good location in Lozenetz distr., one of the nice area in Sofia, green and qui?t. You can reach the downtown by car for 5 min and by walking 15 min. Very good breakfast, very smiling stuff and clean room . You can stay to realx

traveller294452, Manager at Best Western Lozenetz Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending BEST WESTERN Lozenetz Hotel hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

"good choice"

4
10/05/2016

Dec, 2015. One night spent. From the airport you can go by subway, what is new and very cheap. Airport ticket officer gave me a map with metro ticket too , so it is nice. You can find the hotel easy from metro station ( you can find station name in hotel's web page under "contact" ) . Clean with nice design, the bed was pretty comfortable. Bathroom is ok too. Close to hotel is a Mall ( shopping center ) and you can find others by subway. Nice surprise, people speaks English well , I mean if I ask a help from anybody on street ( young or elder ) can speak English more or less. The staff was friendly. In all I suggest.

traveller294452, Manager at Best Western Lozenetz Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending BEST WESTERN Lozenetz Hotel hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

"VERY GOOD HOTEL ?"

4
02/05/2016

about 10-15 mints from the center, really agod hotel , modren room with all the faceliteis, very good bad, very good breakfast, excellent stuf ; they helped me in the receiption what ever i asked, close to the hotel thre is small mal, and few resturants, even metro stastion is close

traveller294452, Manager at Best Western Lozenetz Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending BEST WESTERN Lozenetz Hotel hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

"A perfect hotel in general, with a bit of heat control needed!"

5
30/04/2016

I have to say that the main thing I thought was exceptional about this hotel is its group of cleaning ladies. They were always so pleasant and tidied and cleaned the room every day. The staff in general were all very helpful, especially the receptionist girl who checked me in and the guy who checked me out and ordered a taxi for me. One or two of the other reception girls could learn to smile more, it might make them more approachable. Breakfast was always nice, with a wide range of continental choices from cereals to fruits and drinks. I was also provided with a 10% discount voucher for using in the restaurant upon arrival as well. The room itself was very spacious and all floors have superior WiFi speeds.Not only that, but the building is in very close proximity to the European Union Metro Station, and it's also only a short walk to the city centre as well. The hotness of the room on the whole was quite unbearable at times though, and turning on the air conditioner didn't really help - it sometimes kicked out heat instead of cool air. Opening the window didn't provide so much relief either. One minor problem is the elevator, as there's only one and it's quite small. Personally, I didn't mind taking the stairs, although it could prove to be a bit of a hassle for others.

traveller294452, Manager at Best Western Lozenetz Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending BEST WESTERN Lozenetz Hotel hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

"Central location offering value for money."

5
01/04/2016

I've written about this place before. All I can say is, that was before it became a best western. Having stayed in best westerns many times, they rarely have a bad hotel - that's probably why they now include the Hote Lozenets? Can't fault the place - the price has gone up though - it's £35 a night! Seriousmy, compare this to a tired travel lodge at twice the price? No competition! Clean and functional, free WiFi and breakfast, what else do you need?? Breakfast is buffet style -- simple but ample. Walk down the road to the main shopping mall - or double to the right and take a leisurely walk down hill past the university buildings to Graf Ignative street and on to Popa (key meeting place for the city centre) central and cheap. Ok if you're facing the road it can be a little noisy if you have the window open - this time we're in 304, last time 204 (balcony) and before that the same on the 5th floor. Really, you can't complain for the money - even if you paid twice the price you couldn't complain. It suits us well for a bsse when we do a flying visit. Book without risk - 4th time - always good.

traveller294452, Manager at Best Western Lozenetz Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending BEST WESTERN Lozenetz Hotel hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

"A decent choice"

3
06/03/2016

Room was fairly large and clean. Very warm though, and despite turning off all heatingl that I could, I had to sleep w the balcony door open. Street noise would have bothered me if it wasn't for my excellent earplugs. Hotel has the usual slightly dated decor and cheap perfumed smell that I have come to associate w Bulgaria. Staff was helpful enough when engaged. About 20 min walking distance from the centre, but the metro and taxi are both cheap options. I would recommend if you get a good deal. Breakfast buffet is mediocre at best.

traveller294452, Manager at Best Western Lozenetz Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending BEST WESTERN Lozenetz Hotel hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

"Great Value"

5
22/02/2016

The hotel rooms were nicely decorated with comfortable beds. Decent breakfast. It's just a few minutes to European Union Metro station. I'd highly recommend staying there and enjoyed my stay very much.

traveller294452, Manager at Best Western Lozenetz Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending BEST WESTERN Lozenetz Hotel hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

"One night "

3
09/02/2016

Hotel is located nereby the main street so it is very noisy in the room. Rooms are nicely equipped and pretty large. Service and staff OK. Place is clean; WI-FI working well. Elevator is very small; there fore is you travel with large bags, you should take it one by one and this can take some time. Ratio price vs. offer is honest. If you want to spend few nights in Sofia and pay little but still be OK is this a place to call. Downtown is cca 30 minutes walking distance.

"perfect for budget with some limitations"

4
03/02/2016

This hotel offered quality accommodation on budget for my 5 nights stay. The only downside is wifi, which was intermittently cutting off and also different access points for each floor makes it a bit clumsy. Also the breakfast gets a bit repetitive as the same menu items is repeated each day (only the table positions changes) . So that may made me wonder whether they are replenished or recycled?. Overall a quality hotel from Best-western group with real value for money and very close to the metro station (4 min walk). Recommended.

traveller294452, Manager at Best Western Lozenetz Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending BEST WESTERN Lozenetz Hotel hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

"Nice three stars hotel"

4
17/12/2015

This is a classic three stars hotel but the renovated rooms deserve four stars. Clean and modern. Very good breakfast. Free and fast Wi-Fi. Free parking in a small underground garage and a few parking places in front. The location is good, 10 minutes walk to a shopping mall and a metro station. A good price-quality ratio.

"Pleasant hotel from which to explore Sofia"

4
06/10/2015

We found the room to be clean and functional, and the bed afforded a good night's rest. The buffet breakfast was varied, and you can enjoy it inside or on the veranda in the rear. The front desk staff was friendly and helpful. There is an ATM practically across the street; this was particularly helpful since this was our first stay in Bulgaria. A modern and quite inexpensive subway line is a short 5-minute walk down the street, and it is only two stations away to get to the city center. If the weather is decent, the city center is a reasonable 20-minute walk. We did both and recommend using the subway.