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Best Western Plus Bristol Hotel, Sofia

4.0/5  - basé sur 535 notations.
Bulevard Hristo Botev 69, 1303, Sofia, Bulgaria - See map
Best Western Plus Bristol Hotel - BEST WESTERN PLUS Bristol Hotel The Best Western Plus Bristol Hotel is ideally located in the center of Sofia. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Plus Bristol Hotel is a brand new 4 star hotel, located in the center of Sofia.

Best Western Plus

Bristol Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Valet parking
    Valet parking
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2015
Traveler's Choice
 
based on 535 guest reviews
NOTE ISSUED
Excellent
174
Very Good
210
Average
96
Poor
28
Terrible
27
REFER TO NOTICE
Business Business
111
Couples Couples
167
Family Family
75
Friends getaway Friends getaway
102
Solo travel Solo travel
50
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Good hotel close to sights"

4
15/10/2018

Stayed here for a city break and found the hotel room dated but had a good shower and clean Stayed in room 504 The room was very warm and managed with no air conditioning but imagined during the summer this would be very uncomfortable Found hotel staff very friendly Ideal location to the local attractions and main restaurants that were within a 10 minute walk

"enjoyable stay"

5
01/10/2018

Visited Sofia in September 2018 with family Location: Good location, about a 15 minute walk to Serdika and a 10 minute walk to Mall of Sofia- which we found to be modern with good variety of shops and eateries. Room: Booked a premium twin room and we were placed on a higher floor (as per our request) - very impressed with the room - it was huge! (I wondered if we had been upgraded? If so - many thanks to the hotel!) - the room felt very suite like - highly spacious, twin beds, plenty of room to move around, a kettle with tea and coffee facilities! (<-- great bonus as majority of European hotels do not seem to provide this) and even had bathrobes and slippers! (any European hotel who provides slippers gets a gold star imo) . The room was quiet as we had specified and had a view onto the courtyard with mountains in the distance. Restaurant: Breakfast was fine- good choices of hot items such as bacon, sausages and toast. Coffee machine was a bit slow and frequently either malfunctioned or ran out of water or milk! Cereals, cheese, pastries and fruits were also on offer. Got very crowded towards the end so do come early! The hotel does also have a restaurant (Who gives you 10% off discount apparantly if you dine there whilst staying but it doesn't open at weekends so we never got to sample it ). Staff: Professionals, no issues. We booked a transfer from the airport to hotel and return but noted on the board on entry that the hotel too offered such services.. All in all, a very pleasant one night stay- would highly recommend.

"Soviet standards"

2
28/09/2018

I stayed (me luck!) one night only. The reception is dark and it doesn't look like an hotel's reception. The room has old furniture, badly smelling, some wall sockets are dangerously hanging out the wall. The bathroom is nice as probably recently refreshed. Just before spleeing, something happpened to my key and the power went down as the system was not reading the key anymore. Breakfast is really essential, nothing fancy of course. The customer attidute of the staff at the reception is really poor. I asked for a taxi for 8,30, nobody came, I asked the staff how about and the only answer was "I have called them and I do not know why they did not came". NOthing else. As results, about 10 guests were all waiting for a taxi, with no organisation nor indication from the staff so the situation was quite caotic. I am not going to miss this hotel and for sure I won't come back for sure.

"Dated but location is ok"

3
27/08/2018

I stayed here for 1 night when transferring through Sofia. I booked a Suite (4 of us in total). Overall the hotel gives the impression that it hasn't been refurbished for about 20 years! Good stuff - Staff are super friendly - Location convenient for Metro or it's a 10 min walk to Sveta Nedelya and Bottom of Vitosha - Room was clean and quiet OK stuff - Breakfast was fine although queue for the world's slowest coffee machine and toaster was annoying - Restaurant for breakfast was dingy and pretty pokey - Room clean and functional and beds/pillow fine Not so good - Feels tired and air con was pretty noisy (it was 30C outside) - I think they forgot the lighting in the bathroom! Summary: for 1 night in transit it was find and I got a good price. I'm not sure I'd want to stay there much longer. Think 3* goes with the average rating

"Could not recommend"

2
17/08/2018

I have just returned from 3 nights at the Bristol and I was very disappointed. We had a junior suite on the top floor (7) which was enormous but very outdated. The worst aspect was that the air conditioning, though making lots of noise) did not actually cool the room down so we slept with the windows open which was noisy due to the trams and we were bitten alive by mosquitos. The bathroom was so dark it was impossible to use for make-up, contact lenses etc. The hot breakfast was one of the worst I have seen. The only upside was that the reception staff were lovely and the beds were comfortable

"???? ???? ????? ????"

5
15/08/2018

???? ????? ..???? ???? ?????..????? ??????? ???????..????? ???? ??????....?? ?? ????? ????? ???? ...??? ????? ????? ????? ?? 700 ??? ????? ?????? ? 8 ???? ????? ....???? ????? ...??? ??? ??????? ???? ?????... A boutique hotel .. excellent food .. spacious and luxurious rooms .. world-class service .... all you need from a hotel in the city ... no swimming pool and is 700 meters from Vitosha Street about 8 minutes walk .... very recommended .. . Everything is new and maintained at a high ...

"Its ok."

3
31/07/2018

The hotel is decent. I think its a bit too dark, and the room itself wasn't in the best shape. But overall i would say its price worthy. They could put more effort in to the breakfast and especially for my vegans. My vegan girlfriend think the breakfast was horrible. For me it was ok. At Least the nice lady at the breakfast asked us if we were gonna stay there for another night so she could get my gf some vegan options, that was a nice gesture. The air conditioner was noisy and didn't do much.

"OK hotel"

3
23/07/2018

Stayed for three nights, it's about 15 minutes of walking to the attractions of Sofia, neighbourhood is not interesting. Valet parking (check your car for dents afterwards). Room and bathroom was OK, late 1980's business hotel style with speaker and phone in the bathroom, wall-to-wall carpet. Clean, no funny smells, bed was OK but will need replacement soon, good WiFi, very limited English-spoken TV channels, bathroom needs some maintenance but works. Aircon very noisy when running fully, lift generates an ever-present annoying sound when running up and down - bring earplugs if you are the least sensitive to noise or you will not sleep. Breakfast buffet under average, reasonable selection but quality is too low, good coffee though. Lobby bar is a refrigerator, fitness room typical small hotel gym in the basement with random equipment. Could come back.

"Very clean hotel near to the city centre"

5
26/06/2018

This is a really nice hotel within 10-minute walk to the city centre. I basically walked to all the historical sites from this hotel. It is also close to Serdika metro station. The room was beautifully designed, clean and spacious. Having a tea tray in the room is brilliant, I don't always get this in European hotels. The breakfast is really good with hot and cold choices. The staff are fab, very friendly and helpful. I would definitely recommend anyone to stay at this hotel when visiting Sofia.

"Needs renovation"

3
25/06/2018

Centrally located in Sofia, quit street not far from 2 metro stations. Hotel is clean but needs renovation. Staff is good helpful checked us early as well. didn't try the breakfast, stayed for a couple of days only.

"Comfortable Hotel "

4
11/06/2018

We stayed here for a long weekend. The hotel room was clean towels replaced every day and clean bed linen. The breakfast was varied and serve yourself and as much as you wanted. The location is a little way out of the centre. There was a small bar and restaurant on site but didn't use it. We found a bar around the corner 6 minute walk which was used by locals. We found the staff helpful when you spoke to them and offered advice and booked taxis if needed. A typical Best Western Hotel set up

"Good location near to the centre of the city"

3
04/06/2018

Very old fashioned and run down. Probably the worst Best Western Hotel I have ever stayed in. Private parking was an advantage. Sofia itself was disappointing. I doubt that I will ever return to either the country or the hotel. If you have to go to Sofia this is probably not a bad place to stay. I thought that it was expensive at €63.00 for the night without breakfast.

"Find a different hotel"

1
21/05/2018

The staff is not pleasant or helpful, english is very limited. The restaurant is closed most of the time when it claims to be open 7 days a week. The bathroom has mold. The view is to an ally. This hotel is overpriced for the service. They claim they have a concierge but they do not know anything. ..... the breakfast is typical for european cheese meats bread picklies

"Clean & Friendly"

4
14/05/2018

My wife, son and I spent 3 nights at this hotel on our travels through eastern Europe. We had room 607 which is described as a junior suite. The room was spacious and clean. The tv had a reasonable choice of English speaking channels and the WiFi was very reliable. The hotel is located only 10 minutes walk from a good choice of shops and an Imax cinema. Overall it is good value and in a good location.

"OMG"

1
13/05/2018

What a scam. Beware. They took a photo of the front of the hotel which looks ok...the truth...it is in a low life area....really rough...boarded up buildings all around we were wary to go out. The room was disgusting and dirty..the breakfast was a joke.. See photos..WARNING...IF YOU ARE BRITISH OR NORTH AMERICAN avoid this place like the plague. I think this hotel is only suitable for Bulgarians..the positive feedback they have is fake possibly arranged by the owners... See photos below of breakfast, fried eggs and bacon Photo from our room.. please zoom in. the really bad photos of boarded up buildings did not come out.

"Fine"

4
11/05/2018

I liked the stuff and the hotel. You can go to Vitosha Street by walking 5 minutes. The restaurant responsible person is very polite and he adviced a Bulgarian Wine for me. I found and bought but not tried yet. I bet it is great!

"Sightseeing Sofia "

3
23/04/2018

Hotel was nice and the pricing reasonable. Breakfast was good and plenty. Service was open and tried to help. The operation hours of the lobby bar has space for improvement, also the cleaning of the bathroom. If you are looking to stay rather central with a budgetary stay, definitely a recommendation.

"NICE CITY HOTEL"

4
22/04/2018

A good city hotel to stay in as the city centre is about a 15 minute walk away. I liked this hotel as it was quiet. The staff are relatively young too but nice to talk to as well. Would stay here again as it is central to where you want to go. Tourism has not reached Sofia yet so everything is so cheap, food, clothes etc.

"Nice hotel and not expensive"

4
02/04/2018

First of all I would like to point out the manager - a lovely young lady that cares about the hotel and it's costumers. As we arrived early in the morning after an overnight trip we didn't have a smiling welcoming from the overnight receptionist. The manager arrived a few hours later and changed our opinion about the place. Service was overall good and staff is usualy polite. Rooms were clean and standard-nothing special. Enough for a couple traveling. Location is great only 7 minute walk from vitosha street and there is a good casino 2 minutes walk from the hotel. Breakfast was ok in european standarts and was the same every day(ok for europe).

"Enjoyable"

5
07/03/2018

Very enjoyable stay. Very clean room with lovely bathroom with walk-in shower. Good choice for breakfast of hot and cold food. Tea and coffee also in bedroom. Staff very friendly and helpful. Would definitely stay here again.

"pleasant stay"

4
17/02/2018

Good hotel at short walking distance from Vitosha boulevard. Bathroom clean, room quite clean, very large and confortable double bed. Continental breakfast was very good and rich. One day cleaning staff knocked at out door soon after breakfast to make cleanings. We had to hurry up (with a baby is quite difficult) and we found them (4 women) waiting disappointed outside our room. It was not our check out day, not it was midday, it was only 10.30!

"NICE RELAX HOLIDAY NEAR TO EVERYWHERE"

4
03/02/2018

Pleasant nice quiet hotel What we really need with nice breakfast and convenient with all luxury at the highest friendly staff that speak english 24 hour reception free wifi everywhere' we were lucky since it was snowing

"Smelly room, thin walls"

2
24/01/2018

Spent one night here on a business trip. The room smelled bad, sheets had small stains and I could hear the elevator all night as the walls are very thin. Great variety for breakfast. Staff was ok. WiFi working very well.

"With intrinsic values they serve you on 24 hrs."

4
23/01/2018

Staff very friendly and the hotel is located just 15 minutes from Nedalya cathedral, which is in front of Vitoschav boulevard, which has a long pedestrian passage, the centre of shopping. The rooms are upgraded, according how much you are going to pay. There are shops around the hotel, and restaurants, but not of standard as in Vitoscha bould. The hotel can arrange you tours and taxes

"Pleasant hotel"

4
21/01/2018

Stayed here for 4 nights in our first visit to Sofia. Room 101 was spacious and clean with comfortable bed and good sized television.Bathroom was modern only small niggle was it was a wet room floor with shower curtain with brilliant power shower however the floor flooded nearly to the bathroom door after having a shower. Wifi was really good and we had no problem with it. Mini bar was a bit over priced but it's your choice as there are enough little kiosk shops nearby if you want to purchase snacks. All staff were lovely and reception staff were very informative and helpful.Food in the restaurant at night was good and we tried some of the Bulgarian specials which were very reasonably priced. Breakfast had a big choice and didn't seem to run out whatever time you went down. Some say the area was not so pleasant but we went wandering and found a few local bars and restaurants within walking distance. There is a lovely little Turkish bar right across the road. As in any city just take the usual precautions with wallets and bags.Don't be scared to step out your comfort zone, venture out and explore, embrace the different cultures and enjoy. One thing you must do is take the sightseeing tour. It takes an hour costs 10 leva each bottle of water or glass of wine included in the price and was so informative we learned so much about the city. All in all I wouldn't hesitate staying here if we came back to Sofia.

"Just as d name suggests, Its really 'Best western'"

5
28/12/2017

Pros: • The reception has extremely talented bunch of staffs that deal tourists of all nationalities/languages with ease. • Wake up call, Taxi bookings all can be done through the reception. • Rooms/Bathrooms are spacious, clean with comfortable beds/pillows; the bathroom suits cleaning habits of European and Asian. Wifi is super speed. • House keeping in good. • Mini bar, Dress closets, TV set with reasonable number of channels, hair dryer etc available in my room. However, my bathroom did not have a bathtub. • They do have sauna, steam bath in the basement of hotel. • Few good quality restaurants nearby, even the inhouse restaurant at the hotel is good and reasonable. • Breakfast is amazing, lots of variety and options; The manager of the in house restaurant is compassionate and courteous. • The hotel is a walking distance to the ancient Serdika and 600m from the nearest metro. • My room was on the sixth floor, facing front and had a great view of the city, although there was no balcony. • Extremely value for money. Cons: Nil Approach to and from hotel: Two easy options from Airport; (1) Purchase a bus ticket from the airport counters, which charges 6 Leva (3 Euro) for a bus/van upto the Hotel; (2) Take a taxi which charges nearly 14 leva (7 Euro). For onward journey to hotel i took the Van/Bus and for return journey back to airport i took a taxi. Both were comfortable, however the taxi has the edge of comfort/privacy over the bus. Travel Advice: • Friends there should never be any second thoughts for booking this hotel, its premium service, convenient location and value for money; Just go for it and enjoy your stay at Sofia. • Beware of taxis that are painted yellow. I was conned twice by asking me to pay 60 Leva (30 Euro) for a 4 km travel; their meter reading will show this hefty amount and the driver will urge you to pay. Since i had read the travel diaries on such episodes, fought back with these culprits and gave them the money only what they deserved (nearly 4 leva). Always book through your app or ask the hotel reception

"AMZING"

5
23/12/2017

The hotel's staff is very nice, helpful and welcoming. The location is more than amazing. Breakfast is great (there's a lot of different food for everyone's taste). The rooms are pretty and cozy. We had a great vacation thanks to the hotel.

"Clean but small"

3
09/11/2017

Hotel is clean but has an old style. A bit strange to my taste. Room is qute small and dark interior design. At least mine. Staff is friendly and breakfast decent. But not all lights work in my room. Fridge makes some weird as well. If i was to come to sofia again id probabily not stay here. But now for 3 nights is fine. Close to some food places and my work so is ok.

"I cant fault this hotel"

5
18/10/2017

Second time to Sofia and this hotel, the staff and the restaurant made it one of the most enjoyable trips I have had to this part of the world. The standard room would be classed as a junior suite in the UK, with all the extras. As a lone traveler I was made to feel at ease and am now educated in traditional Bulgarian cuisine and its history. Well done Best Western, I will visit again.

traveller294452, Manager at Best Western Plus Bristol Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending BEST WESTERN PLUS Bristol Hotel hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

"Excellent breakfast - gluten free too!"

4
07/10/2017

My friend & l were staying in a nearby hotel & tried this hotel's breakfast. It was great - so we visited for the rest of our holiday. They kindly provided me with gluten free bread & GF sweet oat cakes. The lady in charge of the restaurant & the waiters were friendly & helpful too. Well worth a visit if you want a good breakfast! Thank you.

traveller294452, Manager at Best Western Plus Bristol Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending BEST WESTERN PLUS Bristol Hotel hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

"Highly recommended "

5
21/09/2017

It's centrally located, at equidistant position between Serdika and Opalchenska Metro stations. Youngish staff who spoke good English. The reception were efficient in booking tours, selecting better priced companies. The room was very clean, housekeeping was always on time. Breakfast, which was a big buffet of hot and cold choices, was excellent. There were even veggies and smoked fish. Brew your own coffee, and fresh fruit selections. Wifi is included. Exercise room and sauna. Very reasonably priced.

traveller294452, Manager at Best Western Plus Bristol Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending BEST WESTERN PLUS Bristol Hotel hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

"Close to centre, good facilities"

4
11/09/2017

This hotel was clean and well equipped. Staff were friendly and helpful. Our room was plenty big enough and there was plenty of hot water. The shower was powerful and cleaning of our room was well completed daily. This hotel is a short walk to the centre. Breakfast was good with a variety of foods from cereals to bacon and eggs. If I had to find any fault it would be true to say that the rooms were a little dark but this was purely because the hotel stood in the shadow of other building close by.

traveller294452, Manager at Best Western Plus Bristol Hotel, responded to this review
Dear Happy SHARONANDJEZ. Thank you for giving us a perfect rating and for recommending BEST WESTERN PLUS Bristol Hotel hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

"Expected more"

2
10/09/2017

I stayed in Bristol with my daughter for 3 nights. First thing first, the bathroom/ WC of my room was dirty. Not the sight to see on check in. On check in, I was told the hotel staff are off so no room service and no functioning restaurant in the hotel. So when i called in for dirty pot, the reaction from the desk was so not such a big deal thing and says she will try to get someone to clean it in sometime. Guess that just ruined it for me. The breakfast was below average. The location is good as many eating places.

traveller294452, Manager at Best Western Plus Bristol Hotel, responded to this review
Dear monicaPune. I appreciate your feedback about BEST WESTERN PLUS Bristol hotel. Our cleaning and breakfast services will be updated and i`m very sorry that you had a bad experience in our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Best Regards, Petar Kostov /General Manager/

"Great Value Hotel"

4
03/09/2017

Enjoyed our brief stay here...good location only ten minute easy walk to shops bars restaurants and sights...room was nice and clean...good size modern ensuite...plenty of choice for breakfast...ticked all the boxes for a weekend in Sofia for a great price.

traveller294452, Manager at Best Western Plus Bristol Hotel, responded to this review
Dear Happy Jason T. Thank you for giving us a perfect rating and for recommending BEST WESTERN PLUS Bristol Hotel hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

"10 night stay"

5
21/08/2017

We were well impressed with this Hotel, Check in was easy and straight forward staff friendly and very helpful. Our room was clean well air conditioned, en suite was clean, shower was excellent and clean room service called each day and replaced what was needed. Our room overlooked the street but due to triple glazing was very quiet. We heard no noise from other room users, The key card to the room worked well. Our room had a mini bar/fridge well stocked and any items used are paid for on check out, Breakfast which was included in the price was good with a wide selection. We also made use of the restaurant in the evening and the menu was good and prices reasonable.The Hotel was well located and convenient to all transport. I cannot fault this Hotel in any way and will use it again on our next visit,

"GREAT FOR A BASE TO SEE SOFIA"

5
15/08/2017

The hotel and staff were excellent with the whole of our party, rooms good, breakfast plenty of choice and well presented. Nothing seemed to be a problem for the staff to sort out, would certainly stay there if we are in Sofia again

"Good location"

4
04/08/2017

This is the second time when we are staying in this hotel because is centrally located, the rooms are quite big (we are 2 adults & 1 kid), the breakfast is good and also has a parking place near the hotel. If we will come back in Sofia for sure will choose again this hotel.

traveller294452, Manager at Best Western Plus Bristol Hotel, responded to this review
Dear Guest. I appreciate your positive feedback about BEST WESTERN PLUS Bristol hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Best Regards, Petar Kostov /General Manager/

"Nice location"

4
29/07/2017

This was an older hotel but nicely maintained in a great location. Street cars right outside the door and within walking distance to many interesting sites in town. The hotel staff was very friendly and helpful. Very nice breakfast- lots of delicious choices.

traveller294452, Manager at Best Western Plus Bristol Hotel, responded to this review
Dear Guest. I appreciate your positive feedback about BEST WESTERN PLUS Bristol hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Best Regards, Petar Kostov /General Manager/

"Never again"

1
15/07/2017

Stayed 3 nights. Room ok but carpets dirty. Bathroom good. No proper bar facilies beer only no spirits. No restaurant Saturday and Sunday. No change on reception even for levs. Breakfast average. Staff excellent. Not good enough for a hotel near city centre or holiday. Won't becoming again.

traveller294452, Manager at Best Western Plus Bristol Hotel, responded to this review
Dear ANN LC, Thank you for taking the trouble to post your review on TripAdvisor and for allowing us the opportunity to apologies here for the issues which made your stay with Best Western Plus Bristol Hotel less than perfect. I will investigate your complaint, we are currently changing the capers with a new once. Probably by the end of this month all of them will replaced. There is no currency desk in the hotel. the information is provided online. I hope this clarifies matters; we do try very hard to make sure all our guests' stays exceed their expectations. If there is anything else I can do please do email me on [email protected] We very much look forward to welcoming you back at Best Western Plus Bristol Hotel in the near future. With best wishes, Petar Kostov /General Manager/

"Very good hotel."

4
13/07/2017

Good breakfast. Very nice rooms. We had large room for 3 persons. Locate 10 minutes walking from city center. We got a food bag when we left early morning to airpirt. We will defenitly recommened it and will love to stay there again

traveller294452, Manager at Best Western Plus Bristol Hotel, responded to this review
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your at BEST WESTERN PLUS Bristol Hotel! I hope your next stay and just around the corner. Call us if there is anything we can help you with. Best Regards, Petar Kostov /General Manager/

"A typical business hotel"

4
21/06/2017

It was a rather small but clean room.Amenities were satisfactory.Bathroom was nice.A little bit noisy due to the trams passing front of the hotel but not a big issue.The breakfast is average.The staff was friendly.

traveller294452, Manager at Best Western Plus Bristol Hotel, responded to this review
Dear Guest. I appreciate your positive feedback about BEST WESTERN PLUS Bristol hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Best Regards, Petar Kostov /General Manager/

"Wouldn't stay here again"

3
21/06/2017

The rooms are ok, comfortable bed and good choice of pillows. Bathroom is clean and shower great. Unfortunately that's where it ends. Breakfast is average at best and with no real lobby or bar this isn't a hotel you would want to spend much time at.

traveller294452, Manager at Best Western Plus Bristol Hotel, responded to this review
Dear Guest. I appreciate your feedback about BEST WESTERN PLUS Bristol hotel. You opinion is valuable for us in order to update our services. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Best Regards, Petar Kostov /General Manager/

"two nights in Sofia"

5
19/05/2017

The hotel is very near the main monuments to be visited (15 minutes by foot). Very nice room with tea making facilities and hairdryer in bathroom. Great breakfast too offering continental food, English breakfast and Bulgarian food too. Staff very friendly. Make the most of offer to be picked up from airport as good rate and safe.

traveller294452, Manager at Best Western Plus Bristol Hotel, responded to this review
Dear Guest. I appreciate your positive feedback about BEST WESTERN PLUS Bristol hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Best Regards, Petar Kostov /General Manager/

"Our stay in Sofia, Bulgaria"

4
15/05/2017

The hotel itself was good as to staff, cleanliness, room size, and the free Continental breakfast. One drawback with the hotel is that the reception desk does not provide any type of currency change, not even to get smaller bills for its own Bulgarian Lev. So you need to go outside to a store to buy something just to break a bill. No banks nearby. Only restaurant is in the hotel itself as surrounding area is not the safest place to walk around at night and nothing good nearby. Located near the pedestrian mall for shopping but it'd by much safer to be on the opposite end of the mall, along with having ATMs and restaurants on that end.

traveller294452, Manager at Best Western Plus Bristol Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending BEST WESTERN PLUS Bristol Hotel hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

"Good but they could improve on a few things"

3
06/05/2017

The location was good, 5 minutes walk to the Metro station and 10 minute walk to the city centre. Had a slight issue with the key panel so couldnt get into my room, but the maintenance guy fixed it quickly. I was suppose to get a welcome drink c/o booking.com but they forgot even though this was highlighted in yellow on the paper they got me to sign. When I entered room it did have a strange smell, I thought it was a smoking room at first. I booked a double room but they didnt have that so upgraded me to the Junior Suite. It was spacious and very clean with a sofa and mini bar. The shower was hotter at night than it was in the mornings, I guess it depends how many people are showering at the time. Even though the shower unit is encased in glass, there was a small leak at the bottom. The free wifi was excellent. I stayed on a weekend and the hotel restaurant was closed all weekend, I was not aware of this when I booked, if I had known I would have booked elsewhere so dinner was a kebab from across the road, or you can go to nearby McDonalds or Mall of Sofia. Breakfast was ok, the hot food was a bit cold on my first day, didnt try it on my second. They have bread, toaster, meat, cereal, cakes and croissants, juices, fruit salad on my first day but not on my second day.

traveller294452, Manager at Best Western Plus Bristol Hotel, responded to this review
Dear Guest. I appreciate your positive feedback about BEST WESTERN PLUS Bristol hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Best Regards, Petar Kostov /General Manager/

"Room 305 noisy due to water tank filling"

3
28/04/2017

Did not sleep well due to water tank constantly filling and waking me up. Reception knew the problem but put me in this room? Maybe they do not like me? Who knows! Breakfast had good selection buffet, good location in the centre of Sofia. Would reluctantly stay again but not in that room!

traveller294452, Manager at Best Western Plus Bristol Hotel, responded to this review
Dear Guest. I appreciate your feedback about BEST WESTERN PLUS Bristol hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Best Regards, Petar Kostov /General Manager/

"All it needs"

4
27/04/2017

What you can expect: - very friendly staff - very good quality for price - all you need for both a business and leisure stay - central location What you cannot expect: - 5 star luxury - huge rooms Overall a very good choice besides some other hotels in the same price category

traveller294452, Manager at Best Western Plus Bristol Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending BEST WESTERN PLUS Bristol Hotel hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

"Really good"

5
27/04/2017

This hotel was very nice. We had three nights there. Good location too,easy for Central Sofia. Transport is ok, we had rental car, but sometimes is difficult to park. The breakfast is ok but not amazing. We recommend the hotel.

traveller294452, Manager at Best Western Plus Bristol Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending BEST WESTERN PLUS Bristol Hotel hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

"Good location, good rooms"

4
16/04/2017

The hotel is an easy walk into the centre of Sofia, so location very good. The room was large, with good beds and a very big bathroom; nice strong, hot shower. Bar very limited, so go out and drink! We used the Hotel airport transfer and Christopher was very nice and drove safely (unlike most of the taxi drivers in Sofia!). Staff informative and friendly, all in all I would recommend this hotel for a short break in Sofia.

"Nice hotel, good location"

4
10/04/2017

I stayed in this nice hotel for 4 days. It is in a great location , Hristo Botev Street, and the staff is really helpful and friendly. The rooms are nice, clean and comfortable. Breakfast has everything you are looking for. Nothing to wow me but it was a value for miney stay. If i ever go back to Sofia it would be my hotel again.

traveller294452, Manager at Best Western Plus Bristol Hotel, responded to this review
Dear Guest. I appreciate your positive feedback about BEST WESTERN PLUS Bristol hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Best Regards, Petar Kostov /General Manager/

"A bit to be desired"

3
02/04/2017

Arrived early hours of morning,room key wouldn't work, door knob dropped off still waiting for repair three days later. Room on 6th floor, half room only half height because of roof line, have to keep window closed because of street noise. Room clean, decoration a little dated but ok, bathroom good. Breakfast adequate, although the staff got in the way sometimes, messing about with food, restaurant was not open Saturday or Sunday evening, even bar was closed nothing mentioned about this when booking or checking in, although we were give a ten per cent discount voucher for restaurant which is totally hilarious.sign only went up in elevator on Sunday late afternoon about closure. Certainly not four star facilities. It is a fifteen minute walk to shopping central. Local shops and restaurants nearby. Funny smell in corridors at times. The hotel is passable, but would not rush back. After viewing previous reviews and the managers return comments, it would be appreciated if he would advise on how he has addressed the problems. Instead of ignoring and welcoming us back when we visit again.

"Average hotel"

3
07/03/2017

The room was clean and spacious, but it smelled bad, like very cheap cleaning solution or something (my colleague in a different room on a different floor confirmed the bad smell in his room as well). The carpet was new and nice, but the beds were well below average and the pillows were unacceptable for a four star hotel. They were really just glorified clumps of material stuffed in a pillowcase. The location is fairly central, but there are no good shops, restaurants, Cafés or bars in the vicinity, and the hotel bar/restaurant closes early. The staff were all super friendly and helpful, and the breakfast offering was very good.

traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review
Dear Traveller. Thank you for your review and for choosing BEST WESTERN PLUS Bristol hotel. I'm looking forward to having you again as a guest in our hotel. Petar Kostov /General Manager/

"Nice Friendly Staff"

4
03/03/2017

Stayed for 1 night in February. The hotel is clean and the staff are all very polite and willing to help. We dropped the car off in front of the hotel and a gentleman went and parked the car for us in their carpark and then came and brought it back to us at 4am! The hotel is situated on a main road although you couldn't hear anything from the room we were staying in on the top floor. On the whole a pleasant stay.

traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review
Dear Traveller. Thank you for your review and for choosing BEST WESTERN PLUS Bristol hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Petar Kostov /General Manager/

"Good hotel, not exactly cental."

4
01/03/2017

Hotel was very good, clean and nice rooms with big space. Bathroom was modern and clean and quite big. Breakfast was really good, almost excellent for its category. Location is good, around 500 meters from Metro station and the starting of the main shopping area. Reception was very kind and good, apart from the fact that although we asked for wakeup call in early morning we never received it and it was very dangerous for us to lose our early morning flight.

traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending BEST WESTERN PLUS Bristol Hotel hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

"Not up to Best Western Standards"

3
23/11/2016

We booked this hotel for a weekend away. From pictures and outside, looks quite nice. Although the rooms were clean and bed comfortable, this is not 4* worthy. Breakfast was shocking. Only room for about 20 people. I had to share a table with strangers (not that this is a problem for me). We booked via booking.com and as genius travellers were entitled to a free welcome drink. On arrival, we were told this was the tera and coffe in our rooms. We replied with that theres are included in room rate anyway. We were then given 2 small bottles of wine (thank you) however when my partner asked to change this to a small beer he was denied quite angrily and abruptly. Who knows why when the beer is CHEAPER than the wine? All in all good location however staff, breakfast, room décor were very average for price paid. Next time I visit Sofia I would probably book a much cheaper hotel after seeing the standards of this.

"Delusion"

2
09/11/2016

This is supposed to be a 4 star hotel and in reality it cannot be more than 3 stars. Rooms are tiny,not particularly clean and offer no service a part the room and a very poor breakfast. The area in which it is located thought is not far from the center, is not the best and at night I felt unsafe to walk alone. At my arrival the central heating was off and I've asked an additional blanket. Guess? they were not able to find one and had to bring me the one for babies... What's more one night the restaurant was closed without any notice and I have to had dinner in a horrible Turkish place in front of the hotel. Too much expensive for the service and for what they offer.

"Good hotel, poor service"

2
03/11/2016

We spent in this hotel 2 nights. Hotel is very well located, metro stations 5 minutes, you can walk to the city center and visit all Sofia sights. Sofia shopping mall is in walking distance or you can use tram. Hotel lobby is small but in good condition. Room was always clean and in good condition, bathroom was equipped with everything needed. Safety box, fridge and coffea and tea fascilities was ready for use. Flat screen TV offers plenty of channels in different languages. Breakfast buffet was good you can choose from various food and waitress was nice and smiling. Unfortunately only one in this hotel. Check in was horrible. We arrived at the hotel at 14:15. Receptionist told us that check in time is 15:00. (confirmation from booking.com confirmed chek in 14:00??) She didn´t do nothing, didn´t check system, didn´t offer to store our suitcase...She went to back office. So we went to the city for 30 minutes. We came back at 14:50, she let us waiting until 15:01. She didn't take care that my colleague use walking sticks. We got room finally after 10 minutes procedure! Front office staff and porter need to be trained customer care!! Check out looked better. We paid our bill. Hope authorization of the first night was closed. But it didn´t.... You charged us 2 nights, but nobody closed the authorization of the 1st night and Monday morning you charge another extra night!!! My colleague contacted front office and general manager to solve this situation immadiately. Both of them read this email but nobody answer untill now!! I still hope that this is misunderstanding and we received some answer, our money will be credited as soon as possible and we will not be forced to make another steps!!

"It was OK"

3
24/10/2016

Reception and service (especially from the older gentleman in the lobby) was really good. Breakfast was horrible so we ate out almost every day. Room was OK, airconditioner didnt work properly even though windows was closed. Bathroom was 5/5, beds and pillows good as well, cleaning was OK/Good. And location was good value. We picked the Suite, the view from the window was trashy house 3 meters away where u basicly could see old men in their pyjamas at night.

traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review
Dear Guest. I appreciate your positive feedback about BEST WESTERN PLUS Bristol hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Best Regards, Petar Kostov /General Manager/

"Not a four star and worth the money"

2
19/10/2016

We got re-booked from another Best Western, which had a leakage. The room was a good size and faced the back, so noise was no issue from outside. But the ventilation system could not be turned off, so there was a constant noise of it. The room itself had an odd smell to it, so we had to keep the windows open all time. The hotel breakfast was really bad, rather two star. First morning all was nearly empty and you had to ask staff for cups, cutlery ... Understaffed and poor choice of food. The hotel neighborhood feels odd, not sure I would recommend others to stay there. If I would have checked the hotels reviews when they changed us when arriving, I would have not gone there at all. Just not worth the price for compared to t hotels in town.

"Noise"

3
04/10/2016

Noise on room because of tram explained by hotel staff as this is centre of sofia. Ok.. I understand the message.. * positive is room & bath cleaned looked good. ***** Break was bad** Bed was more than ok for this hotel ***** However smell on the towels , room scarfs were not smelling nice* I give ***

traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review
Dear Guest. I appreciate your feedback about BEST WESTERN PLUS Bristol hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Best Regards, Petar Kostov /General Manager/

"Worse experience ever"

1
28/09/2016

We booked and paid few weeks in advance and set up meeting in hotel. We arrived earlier and they told that room is not ready yet, we decided to have lunch. After 2 hours we come back to reception (all this time we been in hotel restaurants) and they told that half of the hotel is flooded and they not able to provide us room, but they will relocate us to another hotel 5 minutes walking distance and they will give us lift with our baggage. The bell boy was driving to another hotel almost 15 minutes. All the roads near hotel are closed, there is road works in progress. Very noisy, asphalt smell and dust. I called to hotel and he told that they can't do anything, everything is over booked and they already offered us more expensive hotel. We are in Sofia for one day, I tried to call all my customers and rearrange meeting. Manager suppose to call me back, after few hours no any calls or offers. Finally I called myself, no one answered. I give up, called to hotel.com, who also was useful, all they offered full refund. I booked throw booking.com new hotel instead. Very disappointed with **** 4 stars hotel. At least they should contact day before or at least when we arrived.

traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review
Dear Guest, I appreciate your feedback about BEST WESTERN PLUS Bristol hotel. I`m very sorry, that we couldn't accommodate you, but we had to relocate some rooms at the same day and the alternatives were very limited. Really tried to provide the best solution for you. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Best Regards, Petar Kostov /General Manager/

"Awful hotel"

2
27/09/2016

We visited Sofia for a long weekend and booked into the best western hotel. I booked a junior suite and was very disappointed. The carpet in the room was filthy and covered in stains. The bedside cabinets were dusty, I used the jacuzzi bath which leaked and flooded the bathroom floor. On the up side the bed was very comfy! There was a buffet breakfast, which was awful, hard croissants, no cups or mugs for tea or coffe, when we asked for a cup / mug we were told they had finished! Bearing in mind breakfast was served until 10am at 9.30 I would expect to be able to get a cup or mug! The staff were rude, no one to point you in the direction of an available table. the table cloth was also dirty. Overall an unpleasant stay!

traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review
Dear traveller294452, Thank you for taking the trouble to post your review on TripAdvisor and for allowing us the opportunity to apologies here for the issues which made your stay with Best Western Plus Bristol Hotel less than perfect. I will investigate your case, we will wash carpets in the rooms and fix the jacuzzi. Croissants at breakfast are already gone and replace with a new freshed one. I hope this clarifies matters; we do try very hard to make sure all our guests' stays exceed their expectations. If there is anything else I can do please do email me on [email protected] We very much look forward to welcoming you back at Best Western Plus Bristol Hotel in the near future. With best wishes, Petar Kostov /General Manager/

"Great Hotel :)"

5
20/09/2016

Great hotel to stay in Sofia, been there for one night but I like it very much. It is almost in center and everything is near. The breakfast was very rich with lots of different foods and warm drinks. I recommend it definitely.

traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending BEST WESTERN PLUS Bristol Hotel hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

"best western quality"

5
29/08/2016

when we arrived the hotel a smiley face welcomed us. and he did many suggestion. the room was perfect clear and modern. ? stayed just for one night. but i was happy to stay. next time it will be same hotel to stay probably.

traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending BEST WESTERN PLUS Bristol Hotel hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

"Central Budget Hotel"

3
24/08/2016

Not a bad place to stay in Sofia with walking distance to markets and cafes. For budget its pleasant. Friendly staff and ok breakfast mostly business people staying as far as I saw. I stayed there with my girlfirend and we both enjoyed the location. Recommended for a budget stay

traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review
Dear Guest. I appreciate your positive feedback about BEST WESTERN PLUS Bristol hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Best Regards, Petar Kostov /General Manager/

"Sofia Trip"

3
23/08/2016

Location okay, staff very friendly and helpful, rooms clean and breakfast excellent. Bar was not 24 hrs as advertised, the evening meal we had was very expensive compared to eating out and the hotel price to collect us from the airport was extortionate at 48 lev (local firm charged 12 lev on the return). Constant noise of people speaking in the early hours from the parking bay at the rear of the hotel was a nuisance (was this staff?). However on balance would probably use again.

traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review
Dear Traveller. Thank you for your review and for choosing BEST WESTERN PLUS Bristol hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Hotel airport shuttle is private and expensive than local taxi services. But it's much safer and can guarente would be much comfortable. Petar Kostov /General Manager/

"Tina"

2
23/08/2016

Never again!!! Breakfast extremely pure! Rooms too expensive pure standard and very small , well the bathroom was very high standard but I don't sleep their! Next time I'll definitely go back to my previous 5 star hotel for the same money high standard big rooms everything you can ask for you have it there ,absolutely delicious breakfast and plenty of choice ! PS. I thought all the information they take at reception is confidential but the next day I got friend request in my Facebook from one of the staff males and got a message from him... which I find absolutely unprofessional!!!

traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review
Dear Traveller294452, Thank you for taking the trouble to post your review on TripAdvisor and for allowing us the opportunity to apologies here for the issues which made your stay with Best Western Plus Bristol Hotel less than perfect. I will investigate your case, breakfast will be updated in the coming weeks. Can you please specify who was our employee that connection on facebook ? I also, think that this very unprofessional and i will make sure that this will not happen again in our hotel. I hope this clarifies matters; we do try very hard to make sure all our guests' stays exceed their expectations. If there is anything else I can do please do email me on [email protected] We very much look forward to welcoming you back at Best Western Plus Bristol Hotel in the near future. With best wishes, Petar Kostov /General Manager/

"very close to city center"

3
21/08/2016

There are not much to say. Good breakfast with not too many things to eat. Helpfull staff as whenever we ask them some directions they provided them easily in english.10 minute walk from the city center and the vitosha street.

traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review
Dear Guest. I appreciate your positive feedback about BEST WESTERN PLUS Bristol hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Best Regards, Petar Kostov /General Manager/

"Clean near to town centre"

4
31/07/2016

Some misunderstandings solved on day 2. Stayed for 7 days . The rooms were clean and the breakfast was very good. Close to town centre just 10 min walk. There was a misunderstanding on the booking since the child was not considered as a guest and I was given a small room. The next day I was upgraded for free since it was their mistake

traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review
Dear Traveller. Thank you for your review and for choosing BEST WESTERN PLUS Bristol hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Petar Kostov /General Manager/

"Rather outdated but staff tried hard"

3
24/07/2016

Best Westerns are, in my experience, often disappointing and this was the case here. The rate was good and I had booked a suite which basically meant a big room with some armchairs. The room was nice enough although the furniture was dated. Overall the hotel was a bit dark and pretty small..it looks more modern and bright in the pictured. Check in and out were both slow but friendly. Breakfast was old style although the waitress did a superb job of being friendly and helpful. The location is OK. A 10- minute walk to the main pedestrianised area and walking distance to the key sights. For the price it's a good choice but next time I would probably pay a bit more.

traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review
Dear Guest. I appreciate your feedback about BEST WESTERN PLUS Bristol hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Best Regards, Petar Kostov /General Manager/

"Avoid if you can !!!"

1
24/07/2016

I stayed this hotel for 2 nights for work. The hotel is not bad, I was at the 4th floor. But internet in the room was not working!!! I told the reception but they did nothing to solve the problem. It's not possible for me that in 2016 that an hotel could have these WIFI problems. I will never be back to this hotel.

traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review
Dear Stefano G, Thank you for taking the trouble to post your review on TripAdvisor and for allowing us the opportunity to apologies here for the issues which made your stay with Best Western Plus Bristol Hotel less than perfect. I will investigate your case, the wi-fi connection was working more than fine at the night, that you stayed. The problem might be at your computer. I`m very sorry for your bed experience and next time i would train the reception to be more effective with wi-fi problems. I hope this clarifies matters; we do try very hard to make sure all our guests' stays exceed their expectations. If there is anything else I can do please do email me on [email protected] We very much look forward to welcoming you back at Best Western Plus Bristol Hotel in the near future. With best wishes, Petar Kostov /General Manager/

"Disappointing visit"

1
14/07/2016

Here is a short summary of our stay. Small size hotel in the city centre. Location is perfect for those who have business in the central district. The hotel is relatively new with some signs of ageing. Overall, the hotel in my experience staying in hotels around the world is about 3 stars at the very best. On the surface the service appeared alright. We were welcomed by a friendly receptionist. Our room was ready 3:20 for check in. In the mean time we had late lunch at the restaurant. We had roasted peppers with spices and garlic a t raditional Bulgarian appetiser. The peppers had frozen bits which made them unpleasant to eat. The main course was grilled trout which was not fresh either. My main complaint relates to how I was treated when a door handle broke when I tried to enter the garden for breakfast. I was told off by the waiter who said: "this is why the garden is closed but nobody cares to ask. This is why we need to charge you €100". Ok, first of all, there was no notice on the door that the door handle was broken. Second, there were people already in the garden eating breakfast. Third, clearly this was unintentional. No hotel in the world would charge a client for breakage that was unintentional. The waiter was also giving opinion on the fine and my intentions. Totally inappropriate. I went to the reception and a call was made to the manager who, in the end, charged me €25. I would gladly pay any fine if I cause damage to a property. In this instance, the way I was treated was totally inappropriate. Clearly this hotel is on my blacklist. I will write to best western with further feedback.

traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review
Dear Traveller294452, Thank you for taking the trouble to post your review on TripAdvisor and for allowing us the opportunity to apologies here for the issues which made your stay with Best Western Plus Bristol Hotel less than perfect. I will investigate your case. Clearly there was a damages. I`m very sorry, that you feld offended, but still had to charge you for the broken door handle. I hope this clarifies matters; we do try very hard to make sure all our guests' stays exceed their expectations. If there is anything else I can do please do email me on [email protected] IF you choose to stay again at our hotel I will provide you a special discount to cover your previous bad impression. We very much look forward to welcoming you back at Best Western Plus Bristol Hotel in the near future. With best wishes, Petar Kostov /General Manager/

"Leisure"

3
12/07/2016

A reasonably comfortable and clean hotel for the price. The room was large and air conditioned , clean with a nice view of a lively city. Bath leaked and bathroom was a bit dark. But I did get for a good price do didn't feel to bad about it . Breakfast was help yourself and had enough selection . Ate one night in the hotel and the food was good but was expensive compared to eating at one of the many restaurants in the city. Overall the hotel was fine,wouldn't have felt like that had I paid the actual hotel asking rate

traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review
Dear Guest. I appreciate your positive feedback about BEST WESTERN PLUS Bristol hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Best Regards, Petar Kostov /General Manager

"Relaxing"

4
27/06/2016

Really A happy and friendly hotel. staff very helpful rooms very clean. very close to all amenaties. food in the bar is very nice and good value for money. swimming pool was great we had the pool to ourselves a few times. well worth a visit.

traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending BEST WESTERN PLUS Bristol Hotel hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

"Excellent Hotel"

5
24/06/2016

This place was a great value. I've paid $300 for much less. Breakfast was very nice. The room was almost luxurious. Bathroom was marble and the room is done up quite nice. The hotel is centrally located in a good neighborhood.

traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending BEST WESTERN PLUS Bristol Hotel hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

"Visiting Sofia"

4
19/06/2016

The hotel is nice. Clean rooms with very nice bathrooms. Breakfast is OK. The parking is not very far but you have to pass by the hotel to access it, so not very convinient. Overall it was a nice stay...

traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending BEST WESTERN PLUS Bristol Hotel hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

"Bristol Hotel Central Sofia"

4
16/06/2016

I enjoyed my stay in the hotel. It is very clean and comfortable with good air conditioning (36 degrees Celsius outside in June). They also provided a safe and a minibar (my room was on level 2). I didn't bother with breakfast so can't comment on that. The hotel is about a 10 minute walk from Serlinka metro. Lots of old Soviet-style buildings in the neighbourhood but don't be put off. You will need to cross some busy roads to get to hotel. There are pedestrian crossings with lights but beware of ignorant drivers!!!!!!

traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending BEST WESTERN PLUS Bristol Hotel hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

"Very good hotel"

4
08/06/2016

I stayed here with my mother. We had rooms on the second floor. We got separate rooms - mine was at the front of the hotel and mums was at the rear. Mums room was spacious, with a large bathroom that had a brilliant shower. She said her room was quiet, only sounds were when they moved the bins. My room was also spacious, with a large bathroom and again brilliant shower. Mine was slightly larger. It was quiet in the room, but you can hear a quiet hum and buzz every time the trams came by - but not something to stop you getting a good nights sleep. The breakfast was lovely, obviously a continental breakfast not full English. For those who are used to fry ups, they had a small selection but my mum and I were all over the fruit, yoghurt, pastries and cakes. The cake, pastries and fruit selection was perfect with something new everyday. The fruit juices seemed fresh and were very tasty. (I recommend the peach juice) Friendly and helpful staff, nothing seemed like it was too much hassle.

traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending BEST WESTERN PLUS Bristol Hotel hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

"Large rooms, friendly staff but limited breakfast choice"

4
21/05/2016

Our room was on the 5th floor and was pretty spacious as was the bathroom which had a walk in showere which makes a change from over bath types. The beds were comfy and the TV and free wifi worked well. There was in room tea and coffee and the usual mini bar. We were at the back of the hotel so although there was no view the traffic noise was reduced. The staff were friendly and helpful from the minute we arrived until the minute we left. It is a 10 minute walk to Vitosha boulevard were there are a variety of shops, bars and eating places. The only minus was, in my opinion, the limited breakfast available although it was eatable.

traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending BEST WESTERN PLUS Bristol Hotel hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

"Mostly a great stay! "

4
20/05/2016

Stayed here. For 1 week in May, visiting family in Sofia. On arrival, which was 1 hr after the designated time we were told our room was not ready. While they were friendly and offered beverages while we waited, the wait turned into 1 and a half hours! We were finally shown our room. No complaints, the room was very good. Big comfortable beds and good showers. Had to buy tea bags, the tea bags were not replaced, and ran out of toilet paper and soap. The staff on the desk were very friendly, the concierge was friendly and helpful as were the staff who assisted to get our car out of the hotel car park each day. The breakfast buffet was really good. There was one staff member especially who served breakfast to s on alternate days who was friendly, and informed us we could order from the menu. She was most professional, and couldn't do enough for us, always with a smile. Disappointingly, on the other days was a women who barely spoke to us. No offer of menu items were forthcoming at all. The most distressing thing however, was that this staff member assumed we were Americans and could not speak Bulgarian. I think that the Manager should read this review, to advise his staff that it is totally unacceptable to discuss any foreign guests in Bulgarian assuming they do not understand. She spoke about us and other guests to a colleague and was not terribly complementary. On the whole the hotel is great, but this. Really spoiled it for me.

traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending BEST WESTERN PLUS Bristol Hotel hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

"Nice, well-located hotel with good service"

5
02/05/2016

We had to book a room quickly as our bus to Nis was cancelled and this Best Western Bristol Hotel turned out to be a nice surprise. The room was very comfortable, the TV and internet worked great, and the breakfast buffet was excellent with lots of choices from eggs and meat to Bulgarian choices. The front desk staff was helpful and efficient and gave us a late check-out, which was much appreciated. We booked on the internet and got a great last-minute price.

traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending BEST WESTERN PLUS Bristol Hotel hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

"Business trip Sofia"

4
24/04/2016

The hotel is central for city good restaurants nearby, rooms very clean, free Wi-Fi and local transport to airport (underground) Staff very professional and helpful, would recommend and stay at this hotel next visit to Sofia

traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review
Dear Guest. I appreciate your positive feedback about BEST WESTERN PLUS Bristol hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Best Regards, Petar Kostov /General Manager/

"Second visit"

5
19/04/2016

Spent 3 nights here this month and was very satisfied. Facilities are very clean, staff is always very professional. Breakfast is well prepared and varied. The hotel itself seems to be a bit out of place as the street is rather down-at-heels. It is well-located and within easy walking distance of the sites in the city center and just across the street from a tram stop. The wifi was fast and always working.

traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending BEST WESTERN PLUS Bristol Hotel hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

"Excellent for a city break"

5
05/04/2016

Small but very clean rooms, great selection at Breakfast and all staff were very attentive to our groups needs. Great location for exploring Sofia and all in our party said they would definitely recommend to others..

traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending BEST WESTERN PLUS Bristol Hotel hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

"Nice, cheap hotel"

4
02/04/2016

Rooms are small but it wasn't a problem for us. They're neat and cosy. The staff is very helpful. They organised us a trip to Rila Monastry by shuttle service. They speak English. Breakfast included in the price is ok but it could be better (muffins are uneatable). The location is ok too. It's about 200 metres from Serdika underground station. Generally, taking the price into consideration, it's really worth it as the hotel is cheap.

traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review
Dear Guest. Thank you for taking the time to review your stay at BEST WESTERN PLUS Bristol Hotel. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again so Best Regards, Petar Kostov /General Manager/

"comfortable"

4
30/03/2016

comfortable and tranquile. Staff is helpful and make your stay convenient. Rooms are tidy and a bathroom is clean. Sightseeing areas are within walking distance,Thanks to Stanislav as he has made our stay even more comfortable by arranging ticket reservations, restorant reservations, taxi, etc. All in all, a perfect stay in Sofia. Thanks to the crew.

traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review
Dear Guest. I appreciate your positive feedback about BEST WESTERN PLUS Bristol hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Best Regards, Petar Kostov /General Manager/

"Comfortable, but really it's like 2*"

3
25/03/2016

Spent there 3 days on business. The hotel and the room was OK, but the staff hardly understands English, bit aggressively expect tipping, and if they are tired, simply close the kitchen at 9, although normally it's open till 22.30. The taxi service from the airport was cheap but frightening as hell. Breakfast is OK, lunch was buffet style but very light and simple.

traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review
Dear Guest. I appreciate your positive feedback about BEST WESTERN PLUS Bristol hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Best Regards, Petar Kostov /General Manager/

"Good Hotel"

4
25/03/2016

Very good hotel in downtown of the capital. Excellent location. Smiling and professional staff. The rooms are clean. The food in the restaurant is very good. The breakfast is rich and delicious. I'll be back.

traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review
Dear Traveller. Thank you for your review and for choosing BEST WESTERN PLUS Bristol hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Petar Kostov /General Manager/

"Treated guests like a teefs"

1
24/03/2016

Instead of "welcome" i got immediately warning that they will charge me if i smoke in the room and asked me to pay immediately for my 2 days stay together with "parking". "Hotel parking" is not guarded even if the opposite was declared - it is 4-5 minutes of walking from the hotel. Next morning i started to take my car to go to the office but no one was on the parking again so i had to wait for someone else to leave the parking in order to exit. I was here actually to check services quality before big and important meeting we should have in that hotel in 3 weeks time with a lot of important managers in my company and it was a good decision. Of course, we immediately cancelled reservation and make the agreement with Best Western City hotel which is even in the same chain - completely opposite to this "whole". Luckily, i am still here tonight and i am leaving tomorrow morning and i will never come back again. Hotel is old, located on a noisy bulevar with suspicious hygiene and is far from 4 stars, maybe 3 stars max (one if these still not "adult").

"RIP OFF by Best Western Bulgaria...be careful"

1
01/03/2016

Some time ago, I reserved in Hotel Best Western Plus Bristol, in Sofia. When I arrived at around 21 hours they told me that due to a problem with the electricity they had to change my reservation to a different hotel. I was surprised but trusted best western, even that the lights were working, the clients coming ang going from reception... and even the bell boy was about to take my luggage to a room. Then I arrivved to the other hotel but was really bad, dirty, with liaking water from the toilet, mold on the cealling... I complained and they just wanted to give me a bigger room, but as bad as the smaller one. By this time was already 12 pm and the day after I had to work, so I decided that was just to shut up and try to sleep, but was really a bad Idea, no way to sleep, noise coming from the street, bad smell from the dust of the room and the mold... This was really not the way to treat a customer, they offerd me a discount for my next stay, but is not just about the money, I travel for business and I need to sleep in a comfortable palce, thay canceled my room withoit previos notice, just told me at night when I arrived to the hotel and then sent me to a sh*** hole... No wifi conection in the room, the poorest food for Breackfast, the restaurant closed, and one of the pints in booking that hotel was because there is a restaurant on site and I can easely have dinner there but no, I had to search the vecinity in a place that is not familiar to me, in winter time...You can imagine how easy is to look for this things in a foreign country without knowing the language... My only advice to you travelers, try to avoid Best Western (specially in Bulgaria) if possible, last year I spend 150 in hotels and only Best Western treated me like that. Just avoid them if possible...

"Good hotel in central location with very good breakfast"

4
27/01/2016

Very good breakfast (cooked bacon better than in English hotels).Helpful and friendly concierge - an old and nice gentelman. Comfortable bed. Convenient bathroom with cabin shower. Very good central heating (weather was extremely cold). Quite a small double room: between the desk with a chair and the bed it is impossible to move from one side of the room to the other, if one is sitting on the chair.

traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review
Dear Traveler. Thank you for your review and for choosing BEST WESTERN PLUS Bristol hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Best Regards, Petar Kostov /General Manager/

"Best west hotel plus Bristol Hotel"

2
05/01/2016

We booked through booking.com as a **** but when we were there it less than ** - Best west we found a small board wrtten closed & ?? Go to Next door,which was ( Bristol Hotel) - we reserved a big room with high price,but they give us smaller one. - The room without AC,when we call room service, they came to fix it but they couldnt , then they said its not working in all hotel , couldnt fix it till week since its chreas time, then they brought a table fan. - Not quiet, you can hear thesteps from down street. - good stuff, smily & helpful. - clean & tidy,too cozy. - High price with different type or catogrey . - its cheeting , we booked different hotel with defferent catogrey & we found different hotel with different price we pay high price but we get low room. - In booking you can see two different , one high price, scound low& diffrent type of rooms.

"Good Quality of Services !!"

4
03/01/2016

Very good quality of services. Quite clean and comfortable. Personel at the reception always prompt to give right indications. In case you go there by car, someone from the desk would gladely accompany you at the parking near by...

traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending BEST WESTERN PLUS Bristol Hotel hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regars, Petar Kostov /General Manager/

"A night out with friends"

3
19/12/2015

The check in process was very good. We were upgraded at no charge and the staff were very helpful and courteous. We were taken to the top floor and a very nice room with complimentary wine and fruit. It was very spacious and we enjoyed the views of Sofia very much. At the time we were very happy. We then left for dinner with friends. It is not as close to the center as you would think, it's about a km and will take you about a 15-20 min. walk to get to the sites. It is a nice walk and it has the Jewish synagogue along the way, as well as the newly discovered ruins. When returning late that night we walked in to the room and were hit by an obnoxious smell. We think it may have been coming from the heating vent, but it smelled like rotten sewage. It was very difficult to sleep with such a strong smell. I tried to take a bath in the nice tub, but realized it was not hooked up and even though they paid a lot for such a nice jacuzzi, it was just a regular tub because it didn't work. The breakfast was decent. A suggestion would be (if you wanted to heighten the experience and bring a lot of class to the breakfast area) would be to have someone out cooking eggs to order fresh. Eggs sitting for hours in a steamer just turn to rubber. Also, I would have someone look over the english section of the restaurant information in the rooms. There were many mistakes, and it makes a poor impression to your international guests. I'd be happy to help if needed. We will try other hotels in the centre to try to give people the best option for centre city Sofia. Radisson Blu is my best recommendation for now.

traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review
Dear Traveller, Thank you very much for your candid review of your recent stay at BEST WESTERN PLUS Bristol Hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the breakfast that need updating. It is a pleasure to announce that we already implementing many of these upgrades. Please reach out to me directly at [email protected] if you would be willing to give us a chance to turn your experience around. The jacuzzi in the junior suite is working just fine now. It would be such a pleasure to personally welcome you back to our new and improved hotel! Best Regards, Petar Kostov /General Manager/

"Great hotel. "

5
27/11/2015

I came with a friend. We asked quiet room with separate beds. And we got it. The staff is very kind and friendly. The hotel is close to interest point like starting point of a free walking tour or a mall. Breakfast includes everything u might need. Great stay. Only one small note: they didn't wash the curtains for centuries, I think and u can "smell the dust" when u r trying to close/open them.

traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

"Friendly but poor quality"

3
21/11/2015

Stayed there for one night with two collegues. The staff is friendly, but it's hardly a great hotel. The decor is dated, the walls are paper thin.and you can hear everything in the next room. Also the rooms on the top floor really have a bad smell and we had to ask to be moved to a lower floor. The breakfast buffet is dissapointing too.

traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review
Dear Traveller, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. Breakfast will be updated, also the bad smell from the rooms on the top floors is already gone. Looking forward to see you again at BEST WESTERN PLUS Bristol Hotel and make you sure your negative thoughts will be all gone. Best Regards, Petar Kostov /General Manager/

"Nice Hotel, Fine Location"

4
20/11/2015

Fine location of the hotel gives you easy access to the city center which is less than 10 minutes walk, yet the neighbourhood is quiet in the night. Hotel has its own parking. Rooms are clean and furniture is fine. Wifi works perfectly, both in the room and in the loby. Breakfast is excellent.

traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Best Regards, Petar Kostov /General Manager/

"A great hotel that is centrally located near all the major sights!"

4
11/11/2015

My family - made up of two adults and three young children stayed at the hotel for two nights. At check-in, we were swiftly checked-in and taken to view two rooms until we were satisfied that the room allocated met our requirements. I was pleasantly surprised by the attentiveness of the staff. Anyone who has travelled with children will appreciate that any assistance provided is welcomed, especially after a reasonably long journey! The hotel itself is clean and the room ultimately provided to us had all the amenities you would expect from a contemporary hotel although the rooms at the hotel are somewhat small in comparison to other hotels but it was satisfactory for our needs. The bathroom is very modern and tastefully decorated. The shower was great and the strong pressure was certainly required after a day spent seeing all the major sights in Sofia. As others have mentioned, the hotel is centrally located and very much within walking distance or if you simply do not wish to walk, you could use the metro (a short walk of a few minutes from the hotel) or arrange a taxi (of which there are many and importantly, the rates are cheap). In short, if we managed with three young children, I am pretty certain the location will not be an issue for most, since it really is not far at all from the main sights. Separately, there are a number of amenities and eateries close to the hotel so all food junkies are well catered for. The staff have a very good understanding of the local area and are very helpful in providing advice - in our case, the staff helped us arrange our trip into the mountains for some trekking off the beaten track! The street in which in the hotel is located is very much in the Soviet style, which some may find unsettling but there honestly is nothing to fear. Indeed, we met a number of very helpful individuals who were personable and found a number of people who spoke fluent English but be warned many of the older generation do not speak any English and very few signposts are translated into English! I should also add that the hotel provides free wi-fi (a little slow) and the room contains a kettle with tea/coffee services, which you may well use after returning from sight-seeing! The breakfast provided was certainly sufficient although I would prefer that it had some more vegetarian options (a minor grumble). That said, the staff at breakfast was fantastic and the female member of staff was very attentive - regularly refilling items and just appeared friendly. Above all, the best thing about the hotel was the attention to detail from the staff and their initiative to ensure we were made to feel welcome, which extended to the cleaning staff who all had a cheery disposition. That is a sign of a well managed hotel in my opinion. The highest praise of all is that my family would be happy to stay at the hotel again in the future!

traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again at BEST WESTERN PLUS Bristol Hotel. Best Regards, Petar Kostov /General Manager/

"Ok hotel"

3
04/11/2015

The hotel is ok for its price range. Rooms are spacious but need some upgrade - a bit worn off and noicy from the trafic. Staff was polite and helpful. Location is not the best but everything is easily reachable by taxi.

traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review
Dear Traveller, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. Looking forward you see you again at BEST WESTERN PLUS Bristol Hotel, in order to improve your last expericence. Best Regards, Petar Kostov /General Manager/

"higly reccomended"

4
07/10/2015

i spent few nights all year long due to business. nice employee and clean and comfortable rooms. I can surely reccomend this hotel for a short stay in sofia, even the position is very good. breackfast can be improve in my opinion

"Horrible"

1
25/09/2015

Booked room for four nights, the location is Good but the service is awefull! We had a triple-Room and the sofa which was supposed to be the extra bed was broken, so the first night I could hardly sleep. They came the next day with a small rollaway-bed... The breakfast was not very Good. The last day they told us to pay for the two robes that were missing! We didn't have any robes in the rooms, but they kept telling us that two robes were missing and that we should pay for it! Stay away from this hotel!

"Budget hotel option in centre. Perfectly adequate if you are watching the costs."

3
24/09/2015

Hotel: Not the best area of Sofia but decent for access to metro station etc. Overall 3 star quality and perfectly adequate if you need to watch the spending Room: Front facing get some street noise but not intrusive. Had all basic necessities including safe, fridge and free wifi. Breakfast and restaurant are actually very good and excellent value for money. I did eat there on several occasions in the evening as not so many choices close by. McD is walkable for those hankering for a burger ! Recommendable as a low cost option.

"Great"

5
16/09/2015

If not the best, one of the best hotels in Sofia. Everything was fantastic: the bedroom, the bathroom, the entrance, the service, the location, the food. Not the cheapest but the quality-price was really worth it.

"Sofia Bulgaria"

3
25/08/2015

Hotel in good position.Rooms a little worn.Suggest Hotel on website advise guests that tram to/from bus/train station stops outside(6 or 7).Watch out for dishonest taxi drivers.Hotel is in walking distance to main attractions.