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Best Western Plus Hotel Sundial, Scottsdale

4.5/5  - basé sur 706 notations.
7320 E Camelback Road, 85251-3404, Scottsdale, United States - See map

Welcome to Best Western Plus Sundial! Location is everything when you're traveling, which is why our Scottsdale hotel is nestled close to the Entertainment District, but still drivable from Camelback Mountain. Whether you prefer the great outdoors or the city life, you can have it all when you stay with us. Enjoy a large, heated swimming pool and relaxing patios at our Scottsdale hotel. A business center is also onsite so you're always connected. Scottsdale Fashion Square is in the neighborhood, and all the excitement of downtown Scottsdale is at your fingertips. Whether you’re here for the Phoenix Open, a NASCAR® event, or to catch a spring training game, we'll keep you connected to all the action. The Barrett Jackson® Car Auction also can’t be missed, and a trip to Taliesin West is a must. Stop by Frank Lloyd Wright’s winter home and see the king of architecture in action, or slip away to the Scottsdale McDowell Mountain Preserve to really get away from it all. Students and professors at the Scottsdale Culinary Institute®, Scottsdale Community College are some of our regular guests, and a meeting with Fox Restaurant Concepts has never been easier with our easily accessible Scottsdale hotel location. Shopping in Old Town Scottsdale is a real treat, and the Arts District always has something happening. A trip to the Fifth Ave. shops completes any trip, while the Desert Botanical Gardens® is a haven in the city. If you're here for the new Mercedes Benz® dealership, it's also situated close to our property for your convenience. Reserve a room at Best Western Plus Sundial today for competitive rates!

Best Western Plus

Hotel Sundial

LABEL_ITINERAIRE

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 706 guest reviews
NOTE ISSUED
Excellent
446
Very Good
170
Average
55
Poor
22
Terrible
13
REFER TO NOTICE
Business Business
170
Couples Couples
247
Family Family
137
Friends getaway Friends getaway
68
Solo travel Solo travel
57
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Friendliest hotel in Scottsdale Arizona"

5
06/07/2018

Wife and I stayed here at a last minute whim using our BW Rewards. They treated us like VIPs. We were upgraded to a suite. It really is a Plus BestWestern. The included breakfast offered real plates, cups and silverware instead of paper plates and plastic ware. From check in to check out everyone was real friendly and helpful. We enjoyed our stay and we will be back!

Jessica G, Front Office Manager at Sundial, responded to this review
We appreciate your kind words and look forward to your next visit!

"Great stay as always"

5
27/05/2018

Great room and stay. One small problem the jacuzzi in my room didn't work but the staff discounted the room for my troubles. I will definitely stay here again if and when I return to Scottsdale. It's close to everything and very comfortable.

Jessica G, Front Office Manager at Sundial, responded to this review
Wayne S- Thank you for taking the time to review our property. We're so glad you chose to stay with us and look forward to your next visit.

"Presentation to the BOD"

5
26/05/2018

This was a quick one day business trip, Nice hotel very different, Awesome Hotel, It's a unique indoor outdoor experience My wife had a great time. Very friendly front desk staff really nice I hope club

Jessica G, Front Office Manager at Sundial, responded to this review
Thank you for your review! We're so happy your and your wife enjoyed your time here. We hope to see you two again soon!

"Great location"

5
12/05/2018

Great location, comfortable room, great friendly staff. We will definitely stay again. It was a great start to our vacation we came in late in the evening and could see lively activity blocks away. Found that walking distance to nice bars, clubs and restaurants. The room was very quiet and the breakfast was very nice the next morning. Nice quiet pool area.

Jessica G, Front Office Manager at Sundial, responded to this review
Sue E- Thank you for taking the time to review our property. We're happy to know you were able to enjoy all of the amenities our property has to offer. We look forward to your next visit.

"Large Flexible Venue for shows"

4
02/05/2018

1,000 people were at the Sousa Concert on Sunday and there was room for some more. Chairs were set up in rows. On Friday tables were set up with chairs on both sides probably another 1,000 plus people attended "Dancing with the Sun City Stars"

Jessica G, Front Office Manager at Sundial, responded to this review
Hi Dennis! We're glad you enjoyed the Sousa concert on Sunday, but it looks as though you may have reviewed the wrong location! Hope you have a great day!

"Great location"

4
29/04/2018

Very nice property. Good location to nightlife, upscale dining and shopping. Nice pool, hot tub, lobby and breakfast buffet. Updated rooms. Immature staff on evening duty is the only reason for my rating of only very good verse excellent.

Jessica G, Front Office Manager at Sundial, responded to this review
bettyr506- Thank you for taking the time to review our property. We're so happy you enjoyed your time here and look forward to your next visit!

"Beautiful accommodations at an affordable rate!"

5
24/04/2018

Booked this hotel for Arizona Bike Week. Beautiful property, within walking distance of nightlife. Clean, comfy, surprisingly quiet considering it is located across the street from the major nightclub district. Very pleasant front desk staff on all shifts. We were assured Harley would be safe in the back lot by the pool; the night manager introduced us to the onsite night security and showed us the camera coverage. Breakfast was classic scrambled eggs ,bacon, sausage, biscuits and gravy, and waffles (warm food), along with a great selection of muffins, cereals, and other bread, fruit, and dairy items. We would gladly stay here again!

Jessica G, Front Office Manager at Sundial, responded to this review
Tobi S., We are so happy you chose to stay at our hotel! Bike week is a pretty big deal around here and it sounds like you enjoyed yourself. We look forward to seeing you again same time next year!

"Great hotel."

5
08/04/2018

I love my stay at the Best Western Sundail. the location was the best and everyone working there went out of the way to made me fell at home. Breakfast was very good and with a great selection. I would come back in the future.

Jessica G, Front Office Manager at Sundial, responded to this review
Thank you so much! We're so happy you enjoyed our staff and our complimentary breakfast! We hope to see you again soon!

"Great Place to Stay"

5
05/04/2018

BestWestern Plus Sundial, Scottsdale, AZ was a great place to stay and a great value! The rooms, lobby, breakfast area and pool were very clean, and the staff were extremely friendly and helpful. I would definitely stay here again!

Jessica G, Front Office Manager at Sundial, responded to this review
tammybroughton61, Thank you for your feedback. We're glad to hear you enjoyed our property and staff. We truly look forward to your next visit!

"They kicked us out!"

1
01/04/2018

We checked in late as we had locked ourselves out of our home. Hoping to get a good night sleep, we set our alarm for 11:30am to check out at noon. We were awoken by a call at 11:25am telling us we missed the 11am check out time and we needed to get out of the room as the hotel was busy. Very aggressive and rude call. I woke my wife and we started getting ready to leave the room. 5 minutes later, we hear a banging at the door and the same person, Dino Montelongo, came to tell us in again in a commanding and offensive manner to vacate the room and check out. I repeated that we thought that the checkout was noon and were never told of an 11am checkout, to which he responded, "it's in the contract!" I told him he should calm down and that we would be out shortly. 5 minutes later, we went to the front desk to check out (11:35am) and he had called the police and told them he wanted them to get me off of the property. Really?! In the span of 10 minutes, 35 minutes after the unknown checkout time, he had cops waiting for me! Wow Dino, you are on some type of power trip. Let me offer you and Best Western an alternative approach. Call at 11:25am and say, "Sorry to bother you, but you may not have known that the check out time at the hotel is 11am. Could you please check out as soon as possible?" We would have apologized and gotten ready to check out (we had no luggage). We would have enjoyed our stay and not had to leave this unfortunate review. Avoid this place and definitely avoid Dino Montelelongo, the manager!

Jessica G, Front Office Manager at Sundial, responded to this review
The Scottsdale PD was here for an unrelated fender bender. We are sorry we didn't meet your expectations and hope you give us another chance, please feel contact us directly at the hotel and I will personally set up your next reservation.

"Nice room but TERRIBLE front desk service - pool is OK"

3
27/03/2018

What a disappointment, The man at the front desk was extremely rude, and then tried to make up for his bad behavior with obsequious kindness. UGH! The breakfast was mediocre, the TV remote barely worked and the staff was unable to recommend restaurants or give directions to place of interest. Furthermore, there is no restaurant or bar on the grounds of the hotel. With so many hotel choices in Scottsdale, you can do much better for the same cost. This place needs to try harder

Jude N, General Manager at Sundial, responded to this review
Gosh ma'am, there must have been some misunderstanding, we have all kinds of info on local restaurants and attractions. We make our breakfast fresh each morning and order our baked goods from a local bakery. I am sorry you feel disappointed, should you choose to give us another chance please feel free to contact me personally at the hotel.

"Great Spring Training Stay!"

5
20/03/2018

Very convenient to Old Town fun and sights. Great breakfast and parking. Very helpful desk staff. We used Joyrides AZ for the quick 7 minute golf cart ride to the stadium. Will definitely stay here next time.

Jessica G, Front Office Manager at Sundial, responded to this review
Hi Tom A, We are so pleased to read this review! March is such a wonderful time to be here! So many fun and exciting things to do. We are glad you chose to stay at our property and hope to see you next Spring Training season.

"Comfortable and close to town"

4
18/03/2018

Stayed here for 5 nights. Room rate included breakfast which offered an excellent varriety of cooked and fresh food. Location was ideal for Scottsdale (5 minutes walk to mall and town). Room was comfortable and spacious enough with good sized bathroom and massive walk-in shower - We even had a mountain view! All the staff were friendly and helpful. The pool looked nice (but, as it was December, unused). Yes; the noise at night from the nearby entertainment district was audible in the room but after a hard day's sightseeing / shopping we managed to sleep without too much trouble. Only one slight reservation - there was direct access to all floors from the street via stairs at the end of each wing. Not that we felt unsafe in this neighbourhood but I think security could be improved if staiwells were gated with room card access.

Jessica G, Front Office Manager at Sundial, responded to this review
MARTINFROMXCH- Thank you for staying with us!

"Motel review"

5
16/03/2018

Excellent location to the mall. Great restaurants within half a mile. Clean and updated room. Heated pool and spa. Excellent included breakfast. Friendly and accommodating staff. Easy access to main highway. Free parking

Jessica G, Front Office Manager at Sundial, responded to this review
Thank you Smuffi for this AWESOME review! We're pleased to know you enjoyed your stay and took advantage of all the great things our property has to offer. Come back and see us again soon!

"Great find!"

5
13/03/2018

Was booked for 1 night on business but this stay fell during spring training and spring break so availability and rates across the city were tough. Found this hotel at a decent rate and was pleased with my stay. Sure my room was a bit dark and had no view but the welcome at check-in was great, the breakfast was good, the location is excellent and the room size was more than adequate for my needs. I had a good sleep, the property was quiet and finally a hotel with true HD TV channels with none of those outdated systems that try and get you to buy movies! Oh and they disinfect the remote which is a nice touch. I'd come back and stay again for sure.

Jessica G, Front Office Manager at Sundial, responded to this review
ZiggyNZ- Thanks for your nice comments! Come back and see us again!

"Excellent Best Western Sundial Hotel."

5
05/03/2018

My husband and I stayed at this Best Western Sundial for ten days in February, 2018, and had an excellent experience. They have reasonable rates (for the expensive Scottsdale area), and is very well located near Old Town Scottsdale, AZ. The free trolley that covers Old Town has a stop right in front of the hotel. The rooms are clean and well furnished, and they offer a very good complementary breakfast every morning with both hot and cold foods. There's a swimming pool, and laundry facilities. The staff here are beyond excellent - they are truly friendly, nice people! We especially enjoyed Jessica, the front office manager, and the owner, Jude, and his dog Daisy, who were on the premises every day. We have never stayed at a hotel where we met and talked to the owner every day! All of the daytime and evening front desk people were very helpful and efficient. We will definitely be staying here next year again. We highly recommend this property.

"Very nice hotel, great breakfast, kinda noisy"

4
04/03/2018

We recently spent 3 nights at this hotel during a recent visit. We found the hotel was in a convenient location and the staff did a great job. The room was big and comfortable. The complimentary breakfast was great! Good variety and good choices. The only two negatives were the location near the lively night life section of Scottsdale (noisy) and the odd louvered door to the private bathroom (also noisy). Beyond that, all was well. A tip for the noise. We found that the heating/AC unit controls were great! We found that we could set the temp and keep the fan on continuously to create some white noise. Very effective.

"Ideal Location"

5
01/03/2018

The rooms were clean and the showers were walk-in with shampoo/conditioner/body wash dispensers in them. Great if you are traveling with anyone elderly or mobility-challenged. The staff was friendly and helpful, free breakfast with plenty of options, close to Old Scottsdale shopping and restaurants - its a slam-dunk.

Jessica G, Front Office Manager at Sundial, responded to this review
TMoneyTours- Thank you! Come back and see us again soon!

"A gem in Scottsdale!"

5
24/02/2018

Excellent! We stayed here while visiting family in Scottsdale. The staff was courteous and friendly. The rooms were spacious and spotless. Excellent front desk service. Complimentary hot breakfast was delicious. Wonderful grounds and pool for relaxing! Very close walking distance to Old Town Scottsdale. Could not have asked for a better home away from home! Highly recommend! Thank you Jude!

Jessica G, Front Office Manager at Sundial, responded to this review
jmm8424- We are so glad we could make your stay fun and enjoyable. We hope you'll come back and see us again soon!

"Great place, wonderful staff"

5
16/01/2018

The room, the pool, the breakfast were all great, but the friendly staff pushed it over the top. Our reservations were made at the last minute on a very busy weekend, and the staff went way beyond the call of duty to make sure we were comfortable and happy. And the rates were quite reasonable. Located close (walking distance or a short golf cart ride) to all the fun places in Old Scottsdale. A superb value. Will be staying again for certain.

Jessica G, Front Office Manager at Sundial, responded to this review
Eileen P- Thank you for your nice comments. I am so glad we were able to make your stay a memorable one! We hope to see you again soon!

"Nice location!"

5
08/01/2018

This location is close to Old Town which offers a variety of stores, restaurants and entertainment. Also it is located within walking distance to Scottsdale Fashion Mall. The property is small and charming with a pool area and fitness room. There are only two floors to this hotel and most rooms on the second level have private balconies. Full breakfast is served daily and delivery service is available from local restaurants for lunch and dinner.

Jude N, General Manager at Sundial, responded to this review
Hello Iluv2travel61, Thank you for choosing the Sundial and complimenting our location. So others know, we have 3 floors and an elevator. Next time you are in town check out our constellation deck. It's a great place for morning coffee.

"Friendly"

5
08/01/2018

We came for a business trip and were very pleased with the employees and expierence. Walking distance to some great restaurants, shopping, entertainment. Property is well managed and maintained. Priced very well fir the area

Jude N, General Manager at Sundial, responded to this review
Good Morning mtguw, Thank you for taking time to post a review of the Sundial here on tripadvisor.com. It was a pleasure to meet you and we hope to see you again soon.

"Amazing place to stay"

5
08/01/2018

I had a corporate event in the area, one of my co-workers recommended this hotel so we decided to try it. I am SO HAPPY we did. We stayed in the suite and it was beyond nice, we loved it, it was very comfortable, lots of room, and a fantastic balcony with a great view, the hot tub in the room was great too!! The location was close to our event and to all the fun spots. The staff was amazing and went out of their way to make sure we were happy and comfortable, and the breakfast was perfect!! We will definitely stay there again and will recommend to co-workers and anyone else we know. Thank you so much for everything!!

Jude N, General Manager at Sundial, responded to this review
Hello S4578AHjanetw, I so happy that you are SO HAPPY! Thank you for choosing the Sundial, I will share your kind words with our team. Happy travels and we hope to see you again.

"Great property, fantastic location!"

5
02/01/2018

Great property with an even better location! This desirable Scottsdale location has a modern look & feel to the property with comfortable rooms. Just steps away from many fabulous restaurants & bars and short drive to Talking Stick casino.

Jude N, General Manager at Sundial, responded to this review
Hello Jennifer, Thank you so much for choosing the Sundial and taking time to post about your stay on tripadvisor.com. We are honored by your positive words and look forward to your return. Have a wonderful day!

"Great hotel, but mattress hurt my back"

5
02/01/2018

Have stayed here many times before but this time the mattress really got my back sore. Not sure if the hotel change mattresses. Everything else was great. Front desk, room, hotel grounds was above par. Wish they had a room safe.

Jude N, General Manager at Sundial, responded to this review
Hello Allan, thank you for the 5 out of 5 review! We did find the issue with that bed and it has been repaired. Also, a special thank you from our grounds keeper. We hope to see you again soon.

"Best Western Sundial"

5
27/12/2017

We stayed at this hotel 1 night on Christmas Day Staff was very kind and helpful. The front desk called around for second us we were trying to find resturants that were open on Christmas Day. The room with Jacuzzi tub was great and breakfast went beyond our expectations. We enjoyed out stay

Jude N, General Manager at Sundial, responded to this review
Thank you for spending your Christmas day with us. Our breakfast team would also like to thank you for recognizing their efforts to offer a delicious and fresh breakfast. We are fortunate to host such wonderful guests as yourselves.

"Wonderful Stay"

5
26/12/2017

Stay was great and the staff went out of their way to make my stay comfortable. Rooms are spacious, the breakfast is awesome, and the service was phenomenal. I appreciated all of the great advice on where to shop and extra curricular activities. Thank you!

Jude N, General Manager at Sundial, responded to this review
Hello Kim Z, Thank you for choosing the Sundial. Our team strives to provide excellent service, breakfast and suggestions for shopping and exploring the area. I will share your comments with everyone here and hope to see you again.

"Excellent Service"

5
21/12/2017

This is a wonderful Best Western! The rooms are clean and the service is great. Dino at the front desk makes every guest feel welcomed every time. I will always use this hotel when I am in the area. Thank you!

Jude N, General Manager at Sundial, responded to this review
Good Morning Cotton Tree-Sandy! You returning to the Sundial is the greatest compliment we can receive. From Dino and everyone here, thank you and we look forward to seeing you again.

"Great Hotel"

5
16/12/2017

Enjoyed my stay, great location and good staff. Would stay here again if I came to Scottsdale AZ. Unique decor by a local artist in the rooms, was here for a GM leadership conference and truly enjoyed the week!

"Pleasant place to stay far away from home"

5
15/12/2017

Very helpful, friendly and nice staff. Dino, Jessica and Judd are the ones who's names I got to know. The rest of the staff very helpful and friendly as well. I stayed here in two different occasions in the last 14 days. The location is one block away from Scottsdale fashion square mall and 2 blocks away from an eating mile which is also the old Scottsdale downtown. Everything can be reached by foot. As another poster mentioned they take precautions so visitors of nearby venues do not occupy the hotel's parking space on Friday and Saturdays. Although it is a chain hotel, you are treated as if you are staying in a family run intimate place. Looking forward for my next stay in Scottsdale. Note: Although the doors are thick, there might be some distant sound coming in on Friday and Saturday nights from some venues a block away across the street. Nothing that ear plugs can't take care of though.

"Nice place to stay"

4
11/12/2017

The Hotel was a nice place to stay. Staff is extremely friendly and helpful. It's nice to see that the staff takes precaution to safeguard the parking lot. There are a few clubs in the area and they tend to use the parking lot. Speaking of clubs one night (Friday) we could hear low base but it stopped around midnight. Not a big deal for us. It's priced for the area and its architecture is about eight or nine years old. I am not a big fan of the 8” block interior architecture for room walls.

Jessica G, Front Office Manager at Best Western Plus Sundial, responded to this review
Thank you for your review!

"Nice place to stay"

4
11/12/2017

Nice place to stay. I was pleased to see that the Hotel took steps to safeguard parking on the weekends the clubs in the area tend to overflow and cars take up spaces in the hotel lot. Speaking of the local clubs, they could be heard in our room BUT at a very low level so this was not a big deal for us.

Jessica G, Front Office Manager at Best Western Plus Sundial, responded to this review
Thank you for your review!

"Really Very, Very Good and the staff are fantastic"

5
10/12/2017

Like a fellow reviewer we have been visiting Scottsdale for 20+ years and stayed at a wide range of properties. We will certainly return to The Best Western Plus Sundial. The rooms are very clean and the beds incredibly comfortable. Wi-Fi is good and strong. The breakfast (included in the rate) is very good with four different hot dishes a day. The pool is a perfect temperature and there's also a Jacuzzi. The design of the hotel is very good but what really helps to set it up a notch are the staff. all of whom - day or night - were incredibly friendly and helpful. The hotel is just a few minutes walk to Fashion Square with great shopping and dining. Just a little longer takes you to the Old Town. Opposite the hotel is a good and cheap Mexican restaurant and just a block down to the left is a shopping square with a good supermarket and other amenities. The W hotel is close by. Highly recommend.

Jessica G, Front Office Manager at Best Western Plus Sundial, responded to this review
Thank you for such a great review! We are happy you enjoyed your stay. Please come back and see us again soon!

"Scottsdale Visit"

5
10/12/2017

This hotel appears to be brand new. The grounds and room are very clean and the décor is right up to date. Breakfast was delicious along with the presentation. A very courteous and helpful staff exceeded our expectations. We highly recommend booking your next stay at the Sundial...

Jessica G, Front Office Manager at Best Western Plus Sundial, responded to this review
Thank you for the 5 star review!

"Perfect stay with dogs"

4
07/12/2017

At first we were thinking where are we staying?? There is a very odd entrance for cars. We wanted to unload our baggage and they only had one small luggage cart. Cars were stacking up behind us as we had to make several trips to get our baggage to our room. People were honking for us to move but there really wasn't anyplace to move the car to. The man at the desk was so pleasant and helpful and had a smile for us each time we met during our 6 night stay. Wanted to make sure our dogs had water and did we need a snack. Our room was at the very end of the building on the 3rd floor. The room its self was very cool. But and there are plenty of buts. There were 2 sinks in the room. Odd. One was older maybe from a previous renovation. the other was quite modern. But no outlets for hair dryer etc. Had to use the other sinks outlets. The bathroom tho modern was strange. It had a lovered door making it uncomfortable to use the toliet, as you could hear any actions you were taking care of. The shower had a glass door but only 1/2 way across the entrance. So when you showered water was spraying all over the floor, walls, and door, water leaked into the room itself. I had to take the shower head off and use it as a hand held but still had water going everywhere. My husband really had a watery mess as he kept the shower head attached. Oh and since I am short I couldn't adjust the temp because you had to be entirely in the shower, I learned to get the shower head down first. The bed and pillows were fine. We had a King room and it had plenty of space for everything. We had paddle boards, dogs etc. Now for the night clubs as mentioned in someone elses review. Oh yes they were loud. and backed up street traffic. Noticed police present more than once. But our room was tucked into a corner so the noise didn't bother our sleep that much but you could hear the base sounds of the live music. Breakfast was excellent. They had bacon!!! Honestly even with our complaints we would stay there again. We would just ask for more towels to block the water from running under the door. We could walk to many resturants and to Fashion Square Mall and Old Town. We enjoyed walking to eat in the evenings and there were several places that were "fido friendly" In fact the Mall is dog friendly. Also I loved the Decor. We are huge fans of Frank LLoyd Wright, living in FLW style home. The hotel Decor is FLW. So bring ear plugs if your room is facing the night clubs, but enjoy this very cool hotel and a great looking swimming pool. The employees were very nice and very considerate.

Jessica G, Front Office Manager at Best Western Plus Sundial, responded to this review
Thank you for taking the time to review our property. We look forward to seeing you again!

"Perfect location for my medical visits!!!!"

5
04/12/2017

Recently I have been under the weather and havent been able to travel.But I needed to visit my doctors office in downtown Scottsdale.And being i live over two hours away I need a place to stay for my appointments and the BEST WESTERN SUNDAIL came through for me with a great room last minutes. I had no reservations and Jessica and her great crew came through for me in a last minute effort to get a room.THANK YOU so much for making my stay as comfortable and pleasent as it was during this time not feeling a 100%. Good Job!!!!!

"Bad experience at this hotel"

3
28/11/2017

Late night party noise made it impossible to sleep. See earlier comments. Night club parties kept us up till the wee hours of the morning. 2 guys fighting outside our window at 2am. Way to much noise from the street next to the hotel. Will not recommend this hotel to anyone.

Jessica G, Front Office Manager at Best Western Plus Sundial, responded to this review
I am sorry you didn't enjoy your experience here. We did our best to make it up to you, but looks like we fell short. We hope you will consider staying with us again in the future.

"Even our dogs enjoyed it"

4
27/11/2017

My wife and I stayed here while visiting my stepson for Thanksgiving. We arrived Thanksgiving day, and the young woman at the desk was very friendly and helpful. Our room was ready and we loaded our luggage and travel stuff onto the cart and headed to our room. Our two dogs (Cairn terriers) were fascinated with the glass elevator, a bit skeptical, but enjoyed the rides. Room was very clean and well appointed, and plenty of space for our two dogs' beds. Our only problem was the TV remote eye had fallen off the front of the TV, but the maintenance person remedied that in just a couple of minutes. Great place to stay, convenient to the old town area, Taliesen West, and all of central Scottsdale.

"A Great Best Western"

5
27/11/2017

This hotel was really a gem that we found, the hotel and grounds are beautiful and it is very close to all Old Town Scottsdale has to offer. The staff were wonderful. Jude the General Manager was so willing to talk to us and give us great advice on things to see and do, and Travis also had great advice on places to eat. The rooms were clean and very comfortable. We will be back many time.

Jessica G, Front Office Manager at Best Western Plus Sundial, responded to this review
Thank you so much for your 5 star review! We are all so happy you enjoyed your time here and were able to take advantage of the great location. We hope to see you again!

"Brief, but good stay"

4
25/11/2017

Stayed overnight while visiting family for Thanksgiving. Excellent location. Good clean hotel and complimentary breakfast was good. Parking is behind the hotel, but a short drive. However even for a late check in, plenty of parking.

"Not worth the money."

2
25/11/2017

Very uncomfortable beds..was stiff and sore next day. Pillows were flatter than flat. the traffic noise was terrible, may as well slept outside on a curb. and the club partying til 2am across the street made it impossible to sleep with all the bass and loud dj. Not worth the money.

"Great Place, Great Price"

5
23/11/2017

I've been traveling to Scottsdale to see friends for many years. I was delighted to find a nice new place within walking distance of all the fun! Every member of the staff was kind and helpful. It's really nice, from the Frank Lloyd Wright inspired look to the cool block-walled guest rooms with window tint that makes it look like you are underwater; I don't really know what else you'd want...

"Overpriced hotel in an overrated area"

2
21/11/2017

"old Town" Scottsdale is a fantasy land where prices are outrageous and quality almost non-existent. This hotel fits right in. For those who enjoy paying high prices for poor service and somehow think that buys them something this is definitely the place to go! Why not stay a mile away and give the difference in price to some charity.

"Beautiful Aesthetics, Excellent Staff, Close to Everything"

5
20/11/2017

We had stayed at this Best Western Plus as part of a business trip that went into the weekend. The location was within walking distance to the Fashion Square Shopping complex, the Arizona Canal Train and Old Town Scottsdale. Restaurants were also within walking distance. Travis staffed the hotel desk and made sure that our stay was pleasant and enjoyable. We had a slight snag when the room attendant did not make up our room on Saturday. Travis went out of his way to bring clean linens up to the room for us. Great customer service, although the room attendant slipped up. Some of the reviewers stated that the local bars and clubs were loud at night. I agree that when we went outside it could be heard, but we were not disturbed in the least when inside of our room. The pool was very inviting and had a hot tub as well as a quaint cabana. The 3rd floor has a vista patio with comfy chairs and tables that overlooks a very nice courtyard. Complementary hot breakfast really helped on business mornings. When we had to catch our early morning flight before the breakfast serving time, Travis made sure that we had grab and go bags so we did not have to fly hungry. I will have to return to the Scottsdale area for business sometime in the future and will surely come back to the Best Western Plus Sundial.

"Staffers are the best! Great Location!"

5
15/11/2017

The staff was the highlight of my stay at this property - yes, the room was spotless, very good amenities, great breakfast - but the staffers were awesome! Super helpful any time of day or night to accommodate the guests. Very appreciative of a call from front desk staff who arranged for a return of an item I forgot in the room upon check out.

Jessica G, Front Office Manager at Best Western Plus Sundial, responded to this review
cynthiabY9108WX, Thank you for your review! We are so glad we were able to get your forgotten item back to you! We hope to see you again soon!

"Enjoyable stay"

5
13/11/2017

The location of this hotel is prime! You can walk to so many restaurants and bars! Also walkable to Fashion Square! Room was very clean and enjoyable to stay in, also very spacious. Only gripe was our room faced the road and it's a heavy traffic road so it was loud at times and the bars are RIGHT by the hotel so we could hear them as well. All together it was an enjoyable stay and I will for sure be back

Jessica G, Front Office Manager at Best Western Plus Sundial, responded to this review
Kailee D, Thank you for this perfect review! Glad you enjoyed your stay. The location can be a little noisy at times. Please let us know next time you're in town and we'll make sure to put you in a quieter location. Have a great day!

"Great hotel choice"

5
13/11/2017

This Best Western was very clean. The staff were all very courteous, cordial and gave excellent service. We highly recommend this Best Western for a comfortable stay in Scottsdale, Az. There was adequate free parking which was helpful as this Best Western is located to a nice mall. The breakfast staff made us feel welcome and accommodated us with dairy-free selections.

"A friend in Dino! "

5
12/11/2017

Dino is the best! Friendly, welcoming, willing to go above and beyond for the guests and always smiling. I stayed there two separate weeks, one in August and another in October. When I arrived in October he remembered who I was and welcomed me back. He even opened the closed pool so I could soak in the hot tub. All the staff there are phenomenal people. The location could be better due to the loud noise from the clubs across the street but overall it's a great place. Will stay again if ever in the area!

Jessica G, Front Office Manager at Best Western Plus Sundial, responded to this review
Thanks for your review! I will pass on the compliments! We hope to see you again soon!

"Wonderful experience"

5
06/11/2017

This Best Western offers exceptional service, outstanding amenities and the best breakfast we've ever had! The staff was helpful and professional, and took extra steps to assure that our stay was terrific in every way.

Jessica G, Front Office Manager at Best Western Plus Sundial, responded to this review
Thank you for your 5 star review!

"Nice Hotel, Close to Entertainment District "

5
04/11/2017

I stayed here with 2 teenagers after a concert in the Entertainment District. It was less than a 5 minute walk to get to the location. Room is clean, shower is nice, manager is friendly, swimming pool looks inviting.

"Hotel Trip to Tucson"

4
01/11/2017

good value for money. Loved the location to Old Town Scottsdale. It was easy to walk to everything we wanted to do. The rooms were comfortable and the pool area was easy to access. Security also was good.

"Coleman Arizona Vacation"

4
01/11/2017

We visited some friends in Scottsdale, AZ and decided to stay at the Best Western Plus Sundial. It was our first visit to this property and we were pleasantly surprised that the overall experience was very similar to luxury hotels at a much higher price point. We would definitely recommend this location to anyone looking for a great hotel value. Thanks Best Western!

"The best stay ever!"

5
27/10/2017

I travel quite a bit for business and have to say this was the best stay ever. The staff, Jessica Granadino went above and beyond to ensure my co workers from out of town had a great experience. I would highly recommend anyone to stay at this place. It is within walking distance to shopping, dining and exercise.

Jessica G, Front Office Manager at Best Western Plus Sundial, responded to this review
Debra, thank you so much for your review! We are so happy we exceeded your expectations and we look forward to working with again soon!

"Will not stay here again."

2
23/10/2017

At first glance, the property looks nice. The rooms are clean and nicely decorated, Then, the front desk clerk who checked us in when we arrived, lied to us about why there was no microwave in the room. He told us there was a city ordinance against having microwaves in hotel rooms because it is a health and safety issue with guests using them for other purposes besides heating food in them. That is an outright lie, because there is no such ordinance in Scottsdale and the other Best Western Hotel in Scottsdale has them in every room. I will not stay here again and will advise others against it also. This hotel is a poor excuse for a Best Western Hotel, and for it to be rated as a Plus hotel is beyond belief. This is an older hotel that is on a small patch of property in the middle of a concrete jungle they call Downtown Scottsdale. There is a bar across the street that has loud music that penetrates the walls of the hotel rooms until the bars close after 2 am. The only restaurants near this hotel are locally owned unique eateries that may be good if you want to experiment with what you eat. It would be nice to have some chains nearby so you at least have a choice if you want it instead of having to drive several miles to get to one. The bathrooms are poorly designed with new tile and no closures on the shower, no door or curtain, so the shower splashes out onto the tile floor, creating a slip and fall hazard! And, there are no fans in the bathroom either. There is a Jacuzzi tub in the main part of the room that also splashes water on the floor when you use the massage feature in the tub. Also a slip and fall hazard. The bed in our room is saggy and caused a backache after sleeping on it. The A/C unit kept the room freezing all night long, so I turned it off. After taking showers in the morning, when I turned the A/C unit back on, it would only turn on the heat cycle, no matter how low temperature was set. There are no windows that can be opened either so, the only way to cool the room off at that point was to prop the door open with luggage.

Jude N, General Manager at Best Western Plus Sundial, responded to this review
Hello Marie, Yes, we are in the middle of Downtown Scottsdale and love it! Shopping, Art, Unique Restaurants, Scottsdale Fashion Square and the Entertainment District are all vibrant and even a little noisy. Our rooms have built in refrigerators. Plates, utensils, and a microwave are available to all guests in our dining area. I am sorry it was not for you and hope things turn around for you soon.

"Excellent Hotel and Staff - Noise Issue"

5
20/10/2017

If you stay in the suites be aware that there is a bar/night club in the local neighborhood that plays music very loudly until roughly 2:30 AM. We spend several nights this past week and the noise was an issue. The hotel and staff are excellent, the breakfast in the morning was excellent, there is just a noise issue with the music.

Jessica G, Front Office Manager at Best Western Plus Sundial, responded to this review
Hi Robert! Thank you for your comments. This is a very lively area and sometimes the noise can be somewhat bothersome. I am happy to know you enjoyed your stay otherwise and we look forward to seeing you again! Have a great day!

"The very best hotel!!!"

5
19/10/2017

I have been staying in Scottsdale for almost 40 years I have stopped at the poshest and the average but this hotel is the best not the most expensive but everything is superb from the location decor housekeeping and the most amazing staff especially Jessica Dino and everyone thanks for making our stay so enjoyable if you want to see how to operate a successful hotel stay here already booked to return thank you all

Jessica G, Front Office Manager at Best Western Plus Sundial, responded to this review
David, thank you so much for this review! It was an absolute pleasure to have you as a guest. We all look forward to seeing you again in the next few months! Have a good one!

"An oasis"

5
16/10/2017

The friendliest staff throughout I've ever encountered. Everybody was nice, the room was clean, and breakfast was super with fresh fruit, killer potatoes, and good eggs and other things. Staff were always cleaning and replenishing. Wonderful pool for evening relaxation. Great food nearby. I would definitely stay here again.

Jessica G, Front Office Manager at Best Western Plus Sundial, responded to this review
Susheila K, this review means more than you know! I am so glad that we exceeded your expectations. Please let us know the next time your in the area. Have a good one!

"Overnight "

4
10/10/2017

One night here after a busy day exploring Scotsdale and to get prepared for our road trip. This is a pretty nice place. Our room is huge with 2 queen beds. We are facing the street but it's very quiet. There is a pool out back but we won't be trying it. Breakfast from 6-930. Very close to Scotsdale Fashion Mall. You could walk. Lots of restaurants around. I'm not a fan of separating toilet and sink but they are nice size areas. The place is very clean. Would recommend staying here. Very nice reception area and polite staff.

Jessica G, Front Office Manager at Best Western Plus Sundial, responded to this review
Honeymoonjunkie, thank you for your comments. I am glad you were able to enjoy our property but next time, you should stay a while!! Hope to see you again soon!

"Excellent Location and Facility"

5
09/10/2017

I had a chance to book this hotel for a college reunion with dozen other friends. Hotel staff worked with me and was very helpful throughout the stay. Rooms are well appointed. Breakfast is good, but the sitting area for breakfast is limited. Pool area and spa is good, they can use little more shade in that area. Overall location very good near the bars and restaurants.

Jessica G, Front Office Manager at Best Western Plus Sundial, responded to this review
Praveen, thank you for your review of our property. It was a pleasure meeting you and we are glad we were able to accommodate your group. If there's anything we can do for you in the future please let me know!

"Excellent experience"

5
03/10/2017

We have stayed at this property many times and have never been disappointed. The hotel itself is well appointed and well located with an excellent staff who are happy to assist in every way possible. We look forward to returning.

Jessica G, Front Office Manager at Best Western Plus Sundial, responded to this review
Michael, thank you so much for taking the time to review our property and staff. We've enjoyed every single visit! We look forward to seeing you again sometime soon!

"Phenomenal!!!"

4
29/09/2017

The entire experience was Great!!! Dino and staff went the extra mile to make sure we were taken care of! Specially Dino who treated us like KINGS!!! Thank you Best Western, and Thank you Dino For the great experience! Highly recommend this place to all those who are seeing this review!!! THIS IS JUST THE TYPICAL HOTEL FOR THOSE WHO ARE LOOKING FOR A NICE, CLEAN AND AFFORDABLE PLACE TO SPEND SOME QUIET TIME!

Jessica G, Front Office Manager at Best Western Plus Sundial, responded to this review
Thank you for your review! I'm happy Dino was able to make you feel right at home. Please come back and visit us again!

"Very comfortable stay"

5
21/09/2017

Our stay at this hotel was for leisure and it was very comfortable. Nice lobby, breakfast, and pool. There was a very nice little outdoor patio with a couple table and chairs for customers to use for games or eating, etc.

, Front Office Manager at Best Western Plus Sundial, responded to this review
patrioticamerica2016- Thank you for your comments. We are glad to know you enjoyed your time here at the Best Western Plus Sundial. We hope to see you again!

"One of our holiday hotels"

5
15/09/2017

What a wounderful Best Western hotel this was staff so helpful and room was very clean.Air con was lovely as weather was so hot.coffee and tea available all night long breakfasts were very good at this particular hotel .very close to local mall and other amenities well done BW

, Front Office Manager at Best Western Plus Sundial, responded to this review
Zena W- Thank you for your 5 star review! We are so happy your stay was exceptional. We look forward to seeing you again.

"best so far"

5
14/09/2017

This was the friendliest staff, the best hotel we have stayed in so far. we loved the clean room, the pool and the staff. We came to visit family and see the sights. The host told us about some sights to go to and she was right. The mountains were beautiful and the city Jerome was an old town on the side of the mountain. it was a sight to see.

, Front Office Manager at Best Western Plus Sundial, responded to this review
lindacG60MO- I am so happy to know you enjoyed your time while visiting Arizona. Jerome is a such a awesome place to check out and I'm glad you had time to fit it in your schedule. We look forward to seeing you again!

"Too strict"

3
13/09/2017

I came from Chicago to visit my best friend I hadn't seen in 10 years. I was disappointed that being right across from a noisy club area the hotel was so strict with their guest policy (guest had to leave by 10pm) and quiet hours. I stayed here because I thought the hotel would be a little more forgiving of noise because of that. I felt like I should have stayed elsewhere. Also, my reservation was for a whirlpool suite which I did not get the first night and had to instead settle for a double queen room. Once I did get in the whirlpool suite at 1pm the next day, the controls did not work so we couldn't adjust anything. The toilet in the suite also backed up over and over again with just a normal amount of toilet paper.

, Front Office Manager at Best Western Plus Sundial, responded to this review
ladyd0603- I am sorry you didn't enjoy your stay. We do our best to accommodate each and every guest. Unfortunately, if you book through websites other than Best Western you may not receive the room you thought you booked. We hope to see you again soon.

"Nice place"

4
12/09/2017

Just outside of Phoenix but very close to the Scottsdale fashion mall. Great stay with nice rooms and outside pool. Very friendly staff and nice breakfast. Close to nice restaurants and bars. Would stay here again when in the neighbourhood. Stayed for two nights.

, Front Office Manager at Best Western Plus Sundial, responded to this review
EsraH2- Thank you for your review! Hope to see you again soon!

"Awesome staff"

5
29/08/2017

I have stayed at the Sundial twice and both times the staff was exceptional, always friendly but not intrusive. All of the employees seemed happy to be there. The breakfast was very good and the eating area was very clean.

, Front Office Manager at Best Western Plus Sundial, responded to this review
Shari, we appreciate your feedback. I am happy you know our staff is always available to help. We look forward to your return visit. Have a great day!

"Great Stay!"

5
29/08/2017

I stayed here for 2 weeks and it was great. The hotel is very clean and well kept and the staff is wonderful.There is a great mexican restaurant across the street within walking distance. I will recommend anyone heading to that area to stay here.

, Front Office Manager at Best Western Plus Sundial, responded to this review
Hi Stacey! Thank you for your comments. We are so glad we were able to make your stay as comfortable as possible. We hope to see you again!

"Best Western"

5
20/08/2017

Every Best Western we stay at is amazing. The staff is friendly, the rooms are clean and stocked. The complimentary breakfast is wonderful and a great value. We are signed up with the rewards program and we always get special perks when we check in. Sometimes our room is upgraded, sometimes we are greeted with bottled water and snacks at check-in. I really enjoy the quality of the sleep I get at every BW hotel.

, Front Office Manager at Best Western Plus Sundial, responded to this review
453trishan- Thank you for taking the time to review our property! I am very happy to hear we exceeded your expectations. We appreciate your loyalty to the brand and hope to see you again!

"Our Stay at Best Western Plus Sundial, Scottsdale"

5
16/08/2017

Stayed here during a family road trip and we loved the location and amenities. Located across the street from the happening district and just minuets from Old Town. We loved night swimming in the outdoor pool and hanging out on our balcony on the warm summer nights.

, Front Office Manager at Best Western Plus Sundial, responded to this review
T2545SPPamandat- I'm glad to hear you were able to enjoy all of the amenities our property has to offer! We look forward to seeing you again!

"Fantastic Hotel"

5
15/08/2017

Location was great. Walked to Downtown & the mall. Staff was friendly & helpful. I was warned about noise from the nearby nightclubs, but I didn't hear a thing. Room was clean and comfortable. Slept great. Breakfast was really good, never needed to stop for lunch. Will definitely return to this hotel.

, Front Office Manager at Best Western Plus Sundial, responded to this review
RTK10016- I'm pleased to hear you had such a great time while visiting Old Town Scottsdale. The staff here at the Best Western Plus Sundial thanks you for taking the time to review our property! We hope to welcome you back again soon!

"good price - nice hotel"

4
11/08/2017

Smallish hotel with good service. Reception personal very friendly and helpful. Rooms are typical 3-star plus fare. Breakfast standard US food - after two days you do not know what you can possibly eat... Pleasant pool. Good location. Overall not bad for the price indeed but it is not a luxurious 4 or 5-star hotel.

, Front Office Manager at Best Western Plus Sundial, responded to this review
BKK-George, Thank you for taking the time to review our property! We hope you'll come back and see us again soon! Have a great day!

"I loved this hotel and would go back any time"

5
11/08/2017

The staff at best western was out of this world. When we had questions or if we need something they were right there to help us, when we left they always said goodbye with a smile and always said hello and thank you with a smile

, Front Office Manager at Best Western Plus Sundial, responded to this review
juancM2963YM- I'd like to thank you for posting this review. I'm very happy we not only met but exceeded your expectations! I agree, the staff here at the Best Western Plus Sundial are like no other. Expect this treatment on your return trip to Scottsdale! Hope to see you again soon!

"No Complaints"

5
09/08/2017

I traveled for business and brought my boyfriend and kids. Really enjoyed our time and the staff was great. Breakfast ladies did a great job and super friendly and our room was cleaned everyday by friendly ladies!! Thank yall so much for a great stay!

, Front Office Manager at Best Western Plus Sundial, responded to this review
Carisa- thanks so much for staying with us. We appreciate the time you took to write such nice reviews. We're glad we exceeded your expectations and I will personally make sure the staff receives the kudos they deserve. Hope to see you again!

"Superb budget hotel!"

5
28/07/2017

Great staff - each and everyone of them - and large comfortable room made this a little oasis of calm after a long drive. Conveniently located in the Scottsdale entertainment district, but close to the east edge for visiting the desert (we took a drive to Apache Junction and Tortilla Flat) this hotel offers a great place to recharge. Just for the staff service alone this gets 5/5.

, Front Office Manager at Best Western Plus Sundial, responded to this review
Will M.- Thank you for choosing the Best Western Sundial. I am glad we were able to earn a 5 out of 5! We'd enjoy the opportunity to serve you again in the future! Have a great day!

"First trip to Arizona !"

5
23/07/2017

Hotel was clean and very close like 2 -5min walking distance to the entertainment district of bars, restaurants and the fashion square mall. Staff is courteous and super friendly. My room had a hot tub nd comfy bed. Only thing missing was a safe and the room doors are located outside in the balcony type style. Other than that, excellent hotell !

, Front Office Manager at Best Western Plus Sundial, responded to this review
900krystals- Thank you for the 5 star review! It sounds like you enjoyed your time here and we look forward to welcoming you back soon!

"Great location, friendly staff"

4
19/07/2017

The location of the hotel is great as it is across the street from the entertainment district and within walking distant from the mall and restaurants. The staff was always friendly during my stay greeting us as we entered and exited the hotel. The rooms themselves were a little cramped but the rooms have balconies. The swimming pool was a good size and the perfect temperature and there's an onsite parking garage unlike the W Scottsdale. Although the location is great if you are looking for a completely noiseless experience you might want to request a room away from the main road (camelback road) as you can hear the blaring music from the bars and clubs of the entertainment district.

, Front Office Manager at Best Western Plus Sundial, responded to this review
Sky5694- Thank you for your thoughtful review! The staff here at the Best Western Sundial try very hard to not only meet but exceed guest expectations. It sounds as though you enjoyed your time here in Scottsdale Arizona and we look forward to seeing you again!

"Great location, room, and the best breakfast."

5
18/07/2017

The girl at Ck and Ck out was the best we have ever had in all the times we have stayed at a best western . The room was clean, and roomy . Hot tubin room made it nice, pool was great. Breakfast was a little different then the best westerns we have stayed at, and we liked that very much. They had plates and silverware, Not paper plates,and plastic. Walking to shopping and dining . Will be back next week.

, Front Office Manager at Best Western Plus Sundial, responded to this review
Hello Tom! Our staff here at the Best Western Plus Sundial would like to thank you for your 5 star review! We hope we exceeded your expectations and look forward to welcoming you again in the near future.

"GREAT STAY !"

5
04/07/2017

If you are ever in Scottsdale , Arizona Sundial Best Western is definitely the place you would want to stay. I was immediately greeted with a warm smile by Dino upon arrival. I was within walking distance from the shopping mall and several other restaurants and bars. The room was very modern yet inviting the pool was the perfect temperature and the WIFI speed was great. this hotel is a great place to travel to on business , leisure or just to vacate I will definitely be returning.

, Front Office Manager at Best Western Plus Sundial, responded to this review
Brittney, thank you for providing such awesome feedback! It's important for us to know areas of improvement and more importantly what we are doing right! I will make sure Dino gets the recognition he deserves. Thank you for choosing the Best Western Plus Sundial for your lodging needs. We look forward to seeing you again soon.

"I BEAT THE HEAT / GREAT STAY"

5
28/06/2017

although it was between 110-120 degrees everything was awesome. Nothing to complain about in the guest room. I even had a Jacuzzi which was great. The staff were amazing .The breakfast was good could have changed the items a bit I was there 8 days. Always saw the groundskeeper watering the grounds .

, Front Office Manager at Best Western Plus Sundial, responded to this review
Thank you for the 5 star review! I want to thank you for choosing our hotel for your lodging needs and we look forward to welcoming you back the next time your're in the Scottsdale area. Take care

"Nice hotel and Great staff"

4
28/06/2017

Had a good experience, and had to stay over checkout time due to a cancelled flight. Staff were very accommodating. Good Location in the heart of Scottsdale Old Town. On Saturday night it was in the heart of the club scene, but we didn't have any noise issues.

, Front Office Manager at Best Western Plus Sundial, responded to this review
Karena, thank you for the kind words regarding our property and staff. We truly appreciate it. We hope to see you again.

"Hidden treasure in Scottsdale"

5
25/06/2017

Has all the amenities that you would find with all luxury brands in the area, but with a very down to earth , low key setting. Would highly recommend it for business and leisure.walking distance to shops, restaurants and bars!

, Front Office Manager at Best Western Plus Sundial, responded to this review
Claudio, thank you for this review. Here at the Best Western Plus Sundial we try very hard to make our guests as comfortable as possible, something like their "home away from home". I hope we did this for you! We look forward to seeing you again.

"There for 9 nights, great overall!"

5
24/06/2017

Great location, extremely friendly staff! Bed a little soft and maybe needs changed but everything else was very good! Was able to walk to many bars and restaurants and shopping ( when it wasn't 120 degrees). The golf cart cabs are great also. So easy and quick for the area.

, Front Office Manager at Best Western Plus Sundial, responded to this review
Rachel, thanks for the 5 star review! We are glad to hear you enjoyed your time here at the Best Western Plus Sundial!

"Super staff, room and location"

5
23/06/2017

Very friendly and helpful staff and excellent, well-appointed rooms in a location central to all Scottsdale has to offer. Also, very tasty breakfasts! Due to moving to the area, I had to extend my stay for several additional days and was very happy to be in such a pleasant and convenient place.

, Front Office Manager at Best Western Plus Sundial, responded to this review
Hello Ms. Stephany! Thank you so much for this review! Having guests like you make our job easy. Please come back and visit soon!

"staff was extraordinarily helpful and facility superb"

5
22/06/2017

The staff we encountered at Sundial were above and beyond in efforts given to ensure out stay was perfect in every way, which included helping out with our laundry late at night, Enthusiasm was contagious as each member of the BW staff showed the same high level of courtesy and responsiveness. Mr Juden and Dino stand out as the leaders who modeled the highest standards in customer service. Well Done.

"The pool closes at 8:00 pm !!!!"

4
21/06/2017

We love this hotel and have had pleasant stays before this. We schedule business trips here twice a year at minimum. We arrived on 6-21-17 in the middle of an epic heat wave. Our car temp gauge read 118 degrees at 6:30 pm (when we arrived). We were informed that the pool closed at 8:00 pm. It is now 9:15 pm. We've just been to dinner and would love to go for a refreshing dip, but the gate to the pool is literally chained shut! (It is currently 108 degrees). We routinely frequent the Best Western brand. Honestly, I cannot fathom the logic of providing a pool that can't be used IN ARIZONA. We will certainly reconsider any future stays. Hopefully, Sundial will consider this as well!

"Very comfortable refuge from the heat!"

5
20/06/2017

Our room (#109) was very spacious and comfortable. We did not hear the night clubs while in our room; only when we stepped out. We used the laundry facilities, which were quick and easy. The room has a jacuzzi tub and separate shower. The amenities were wall dispensers, which is so convenient. We really were very comfortable here and would stay again! Dino at the front desk was soooo helpful with recommending restaurants and getting us a golf cart driver to take us to Old Town (which was walkable later in the evening when it cooled down a bit). Thanks, Dino! We had the best meal on our trip at Olive and Ivy (see my review on that).

"Great....except"

4
18/06/2017

Absolutely amazing rooms, staff, amenities and breakfast. However this hotel is located directly across the street from the nightclub The Mint. Excessively loud club music every night until 2am. It's unfortunate that I won't be staying here again because the place is great just a terrible location if you go to sleep prior to 2am

"Great location "

4
15/06/2017

Clean place with a good breakfast and a great location - if you want to go to the W, which is across the street. Do not expect any sleep as the drag racing traffic and DJ beats go well into the night and can't be drowned out by the tv & A/C fan.

, Front Office Manager at Best Western Plus Sundial, responded to this review
Thank you for the review! I understand you had some issues with the noise. Unfortunately that's a pretty typical weekend around here in Old town Scottsdale. Please let us know and we'll assign you to a quieter location next time! Have a great day!

"My Sunday fun day at the best western in Scottsdale Arizona"

5
10/06/2017

The pool was ideal for me because I am in a wheelchair and it was accommodating for me because of my handicap which made it easy and relaxing for me to "walk" around in the pool ! Sunday was chill even for Scottsdale I was not wanting loud music or a party scene and we did not get one thank goodness.... The room was very accommodating and clean the jacuzzi was spot on working on all cylinders, the staff was speaking to us like we were friends which was pleasant. Not sure how ugh more I can write I only stayed one night however my stay was awesome and I will stay there many more times.

"Amazing staff and Hotel"

5
09/06/2017

We do quite a bit of staycations and by far this is one of the best ones, clean rooms, quiet, beautiful and the staff is so friendly and kind! We were upgraded to a room with a Whirlpool because the guy was happy we were celebrating our anniversary there.

"Excellent Location and Value"

5
07/06/2017

In one word; Excellent! The location and value served us well. I will recommend this hotel for anyone looking for central location in Scottsdale; close to shopping, business and relax by the pool. Professional and Courteous Management.

, Front Office Manager at Best Western Plus Sundial, responded to this review
Hi Steve! We are so glad you enjoyed your stay here at the Best Western Plus Sundial. We appreciate all of the wonderful things you had to say about not only our property, but our staff and management as well. I will personally make sure they receive the kudos they deserve. We hope to see you again sometime soon!

"Lovely Property"

4
30/05/2017

So close to fashion fair, restaurants, bars that you can walk. Clean, comfy, polite nice staff. Good breakfast included but don't walk in at the end or you'll miss out. They pack away really quickly. We thoroughly enjoyed our 4 nights there and would return

, Front Office Manager at Best Western Plus Sundial, responded to this review
Revyblonde- Thank you for posting such a wonderful review! I'm glad to hear you were able to experience all of the fantastic things Scottsdale has to offer! We do hope you will come back and visit very soon!

"Hidden gem"

5
24/05/2017

Lucky find in the middle of Fashion Square. Walking distance to fine shopping, dining, and entertainment. You will not be disappointed to stay here. Ultra clean, decent breakfast, super friendly staff.

, Front Office Manager at Best Western Plus Sundial, responded to this review
We are so lucky to be located in such a fantastic area! It sounds as though you enjoyed your time here at the Best Western Plus Sundial! We hope to see you again soon!

"Great Hotel"

5
24/05/2017

The staff and amenities are great. Beds are super comfy and very clean place. Just a warning that venues across the street can be loud on weekends! The loyalty program is excellent! The location is great. Walking distance to many shops and restaurants. Julio's across the street was a great place to eat.

, Front Office Manager at Best Western Plus Sundial, responded to this review
We are happy to hear you had such an enjoyable experience while here at the Best Western Plus Sundial! Please come back and visit soon!

"Excellent stay :)"

5
22/05/2017

Loved this hotel. Everyone at the hotel is very nice and caring and the property is very clean, and well kept. Thanks for having me at your hotel. I felt like I was home while staying at this hotel. Thanks again

, Front Office Manager at Best Western Plus Sundial, responded to this review
That's music to our ears! It was an absolute pleasure to have you. Anytime you're in the area please let us know!

"Great stay"

5
22/05/2017

Had a great stay at this hotel. Staff was wonderful and everything was clean and in working order. Conveniently located within walking distance of many shops, bars and restaurants. Perfect place to stay.

, Front Office Manager at Best Western Plus Sundial, responded to this review
LeeAnn2427- Thank you for taking the time to tell us what you liked about your stay here at the Best Western Plus Sundial. We are very fortunate to be located where we are. There's always something fun to do! We'd like to hear from you the next time you're in town! Have a great day!

"Aweful! Terrible Stay! Do not recommend at all!!"

1
22/05/2017

Toilet kept running, maid kept unlocking sliding glass door, AC broken, Friday & Saturday: Very loud Noise from 9pm - 3am. Major Night Club area across the street! Unbelievable how loud, you could even hear voices in room- doors closed could not sleep! Desk offered ear plugs, they are aware of how bad it is! Earplugs did not work!! Terrible place to stay!!!!

Jude N, General Manager at Best Western Plus Sundial, responded to this review
Hello Sandstone2014, We are so sorry you did not enjoy your stay. We immediately replaced the part in the toilet and it now works properly. As for our location, yes, we are very fortunate to be in the heart of the entertainment district. We offer free parking, and an exceptional breakfast. If you are a rewards member and book direct with us we may even be able to offer a complimentary early check in and late check out. I hope things turn around for you, Jude Nau, GM

"awesome service!!"

5
18/05/2017

Dino is excellent , you will not be disatisfied!! I stay in hotels over 30 times during a year! Lots of nice people and cleaniness. They go way over the extra mile! First time I've been there and YES I willl return! It is walking distance to Old Town Scottsdale very nice setting.

"Great Location!"

5
05/05/2017

One of the Best BEST Westerns out there. Not only do the rooms feel like Luxury, the amenities are great. On top of that, if you are heading to the Scottsdale AZ area it is PRIME location. Right across the street from Old Town. You can walk to everything!

, Front Office Manager at Best Western Plus Sundial, responded to this review
Thank you for all of the wonderful things you had to say about our property. We look forward to welcoming you back again soon!

"Great location"

5
30/04/2017

We stayed 4 nights two double beds ,mattresses could use a replace , the clubs are close and a bit noisy if the air conditionings not on , just take ear plugs , great size hotel , great breakfast , great staff clean rooms , pool was very quiet , good parking ,short walk to restaurants and mall , and clubs , I would try again it's a great value we usually stay in a more high end hotel but it's so close to everything .

, Front Office Manager at Best Western Plus Sundial, responded to this review
Thank you for sharing your experience with us. We are glad you were able to take advantage of all the amenities our property has to offer. We hope to see you again soon!

"Very nice for the price"

4
26/04/2017

Great location next to Fashion Square Mall and convenient to Old Scottsdale. Older facility but very well maintained and very well run. One of the nicer inclusive breakfast buffets with a larger selection than most.

, Front Office Manager at Best Western Plus Sundial, responded to this review
Thank you! We are glad to hear you not only enjoyed our breakfast but also your time here in sunny Scottsdale. We hope to see you back!

"Exceeded Expectations"

5
20/04/2017

Let me start by saying I typically stay at Hilton associated hotels only. This trip had me staying at a Best Western due to their fair prices and great location in Scottsdale. My room was massive! It was nicer than many Hilton branded rooms I've been in. Others said noise was an issue but I disagree... it wasn't that loud. I only stayed one night so I didn't get a chance to use any of the facilities like the pool. The front desk personal who checked me in, I believe the assistant manager, was very pleasant. All staff encountered were professional. I wouldn't hesitate to stay here again.

Jude N, General Manager at Best Western Plus Sundial, responded to this review
Hello Ryan S, Thank you so much for your kind words and for choosing the Sundial. We are happy you were pleased and hope you do return and get a chance to enjoy our pool. Have a great day!

"great stay"

5
16/04/2017

great hotel and staff. very helpful and courteous. good location to old town and grocery store within walking distance. nice pool to sit by. breakfast was very adequate. took longer to airport than was advised. overall good visit.

, Front Office Manager at Best Western Plus Sundial, responded to this review
LoveRoma2 Thank you for the nice review. We hope you'll come back to visit. We're sorry that your trip to the airport was a little longer than anticipated. Thanks again for choosing the Sundial. Have a great day!

"Great front desk"

4
12/04/2017

I would give this a 4 1/2 if I could. It is almost a boutique inn with the best front desk. Rooms are spacious and it's convenient to shopping and restaurants/bars. The only downside is that it gets noisy across the street at nights on weekends, so ask for the quietest room available.

, Front Office Manager at Best Western Plus Sundial, responded to this review
Thanks for taking the time to review our property. We hope to see you on your next trip to Scottsdale. Have a great day!

"Final Four weekend"

5
06/04/2017

I can't say enough nice things about the hotel staff. From check-in to check-out every staff member was friendly and accommodating. The room was comfortable, clean and spacious. The location was within walking distance or a short drive to restaurants, bars and shopping. It WAS noisy, but the excellent staff warrants an "excellent" review despite that issue.

, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Chip, this is music to our ears! We're glad you were able to enjoy your time here in Scottsdale and we hope to see you again. Have a great day!

"Last road trip stop"

4
01/04/2017

Have stayed at this BW hotel many times. Know my way around town from this central location. Have enjoyed my Time there every time except once when reservations didn't get my reservation right. Enjoy the staff.

, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Thomas Y, Thank you for being a repeat customer! Your business is appreciated and we can't wait to see you again!

"Comfortable and close downtown "

4
31/03/2017

We were just for one night but it was a great choice, the bed is comfortable, the location is perfect five minutes walk from downtown and bars and restaurants and you don't hear the noise though aircondition is very noisy. Breakfast is very good and with lots of choises

, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
MontseGS66, thank you for taking the time to review our property. We hope the next time you visit you'll have more than just a day to enjoy all of the amenities our property has to offer! Have a great day!

"Best Hotel"

5
26/03/2017

The front staff very courteous even though he was very tired because he had to work since 5am and at that time was 10pm. He was even training new staff and taking care of other customers without loosing his good manners. Great customer service and great price as well.

, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Thank you froylang2017 for posting this review. I know it makes all the difference to our employees when guests take time out of their busy schedule to compliment them. I will make sure our front desk staff receives the recognition they deserve. Hope to see you back sometime soon! Have a great day!

"Nice Place"

4
28/11/2016

A little different for a Best Western.Different decor and layout, a nice change. Very well maintained with a very attentive staff. For the Scottsdale area very moderately price. Yes there are some very noisy clubs nearby, but turning on the a/c took care of that problem. I would highly recommended it!

"Nice Stay (if you have noise-cancelling earplugs)"

3
23/11/2016

The accommodations were clean, modern and comfortable and located in walking distance to shops and restaurants. But be aware that is also in close proximity to bars and clubs. I read about noise complaints in other reviews, but didn't think it would be that bad; it was pretty bad! All night long, it sounded like people were partying right outside my door. The obnoxious yelling and One Dance by Drake didn't stop until early morning. I feel bad for the staff because they don't have any control over the volume but if you're like me and just need a place to get some quality sleep, I'd suggest going somewhere else. Otherwise, this place is alright.

"Beautiful hotel...great value"

5
18/11/2016

Will stay here everytime we visit our son in Arizona! Beautiful area within walking distance of shopping both directions. Only downside, maybe for some people, no microwave in the room. Staff is wonderful!

"Average"

3
15/11/2016

No coments, average stay to say the list, this hotel change prices, its double expensive during winter time, but they not offer nothing extra, very disappointed about that, for this amount of money I could stay in a better hotel, next time I know and I will definitely would NOT stay at this hotel, cheep breakfast options

"Best Western is Golden"

5
15/11/2016

The staff is friendly and helpful and the rooms are clean. We had a slight emergency and needed to check in early. It was no problem and the girl was very gracious about it. But the best of all is that we can have our dog with us!

"Dino was wonderful - the hotel was great value - we will be back!"

4
07/11/2016

I was here in October for an extended weekend with my hubby. I hadn't been to the Phoenix/Scottsdale area and had no idea what to expect re locale or location. As it turns out, this hotel is ideally located close to the Fashion Square Mall, Old Town Scottsdale, and the Entertainment district. We were greeted by Dino when we checked in and he was outstanding - he was so pleasant - he literally said to us " when you are here - this is your home if there is anything you need just let us know" great first impression. He was always very friendly and always went out of his way to help us. The hotel itself offers pretty much everything you need for a comfortable nights stay a reasonable price point. Free Wifi ( strong too ) free breakfast - hot and cold items, which was nice, a fitness room - with great equipment, ( including a fridge in there with free bottled water), and a pool with cabanas. Our room was located on the first floor and faced towards the parking lot - so subsequently we kept our shutters closed or we wouldn't have had the privacy we wanted, but that wasn't the problem of the hotel - we probably should have asked to move as soon as we checked in, but it really wasn't a big deal. The bed was really comfortable and the shower was nice. One thing there that I have never seen at any other hotel was that the shampoo, conditioner, and soap was on the wall in a pump dispenser. I actually thought it was kind of cool. From an environmental point of view, it's better, and you could easily dispense what you wanted. It definitely gave it a more budget feel, but it also made more sense. Some people have commented on the noise from the entertainment district across the road - and yes -its true -its crazy how loud it can be - a deep thumping bass.. but we found if the AC is on you didn't really hear it and we were facing the road, but I would imagine all you need to do is request a room near the back and you would be fine. All in all this hotel is a great property in terms of service, value for dollar and location in Scottsdale.

"Good location and breakfast"

4
07/11/2016

Overall this hotel is fine. The staff were very helpful, the breakfast is great, and the location is great aside from some night club noise at night across the street. If you need privacy for your bathroom and have more than one person in the room you may want to stay elsewhere as the bathroom door is a slat closet door and you hear everything. If you are staying by yourself or with a spouse then it is fine.

Jude N, General Manager at BEST WESTERN PLUS Sundial, responded to this review
Hello Ellen K, thank you for the gracious comments about our staff and breakfast. If you share a room in the future with someone and need more privacy please let us know, you may want to consider one of our connectors which will give you 2 bedrooms and 2 bathrooms. Travel safe,

"Best Western Sundial in Scottsdale"

3
06/11/2016

Adequate hotel. Unfortunately the hot tub / sauna was broken when we were there. Also the air conditioning was challenging and once figured out, quite noisy. Bathroom door is slatted wood. Some may have a problem with that. Great location for restaurants and bars. About a half hour drive to the airport.

Jude N, General Manager at BEST WESTERN PLUS Sundial, responded to this review
Hello filebay, I apologize you were not able to use our outdoor hot tub as it is in process of refinishing. However our pool is heated and many of our rooms have hot tubs in them. We are very proud of our location and appreciate your business. I hope we get the chance to see you again. Have a great day!

"Great location and a great price"

5
01/11/2016

Overall everything was solid. For the price, you really cant beat it and they could easily charge 2x for the night. Literally across the street from Old Town and the W Hotel. The rooms we nice, got a little loud since you were so close to Old Town, but thats the scene. Would stay there again.

Jude N, General Manager at BEST WESTERN PLUS Sundial, responded to this review
Hello Jonathan, thank you so much for choosing the Sundial. We look forward to your return. When you make your next reservation please contact us direct and request an Executive King. Have a great day!

"Great place in a great location"

5
01/11/2016

Stayed here 4 days for business recently and really enjoyed it. My room was large, furnishings were modern and clean, bed was comfortable. The staff was very friendly and helpful; free breakfast was better than most. It is located within easy walking distance of many restaurants, bars and shops. An excellent value. I would definitely stay here again!

"Excellent hotel"

5
26/10/2016

The hotel exterior and grounds are excellent and attractive and I thought it would be more expensive than it actually was. The lobby has high ceiling and is interesting as people are coming and going in that area a lot.We used the fitness room each morning and would like to have had more time to use all the position on the one machine as there is a lot of positions and exercises you can do on this machine. This hotel has a nice breakfast area and a great breakfast and a couple of mornings we had coffee and a bite out beside the pool. Great location to all things in downtown Scottsdale

Jude N, General Manager at BEST WESTERN PLUS Sundial, responded to this review
Hello Robert H, Thank you so much for taking your time to review the Best Western Plus Sundial on tripadvisor.com. We are very fortunate to have great guests like yourself. I will share your kind words with our entire team and we look forward to seeing you again at breakfast or poolside.

"Women's birthday trip to Scottsdale"

1
24/10/2016

Two friends from college decided to celebrate our 60th birthdays in Scottsdale for three days (Oct. 19-21) without our husbands. We did not care to go shopping or see a lot of sights. We just wanted to relax in and by a pool in the AZ sunshine. We picked out the BW Plus Sundial from their website. We were well aware from the web site that their outdoor hot tub was closed, and that was fine, because the site also said "Enjoy a large heated swimming pool..." That was just what we wanted, a nice heated pool and close to Old Town for dinner. As soon as we got to the hotel in the afternoon from the airport, we headed to the pool. The pool was cold, even though the outside air temperature was well over 90 degrees. So we relaxed in the chairs by the pool the first evening. The next day around noon we again headed for the pool, thinking it would be warmer. The pool was still cold, but the early afternoon sun made it tolerable once you had been in the pool for a while, so we mostly sat in the chairs but got in the pool at times to cool off, then back out to warm up. I reported to the staff at the hotel that the pool did not seem to be heated and was very cold. I was told they would leave a note for the manager, and that they had not been told before that it was cold. The next morning we again inquired why the pool was so cold, and we were again told they had left a note for the manager, and we were not given any direct answer when we asked as to whether the heater was broken or what the problem was. With only one day remaining of our trip, we sought out the manager of a longer-term rental unit where my husband and I vacation in the wintertime. The manager told us their pool was indeed heated and warm, and we were welcome to use it. So we spent that day at a very comfortable pool away from the BW Sundial! After returning to the BW late that afternoon, we again inquired about the cold temps of their pool, and again we were not given a definite answer of why, but were told there were a lot of fluctuations in air temperature lately. The air temperature the days we were there had a high of 95 each day! I told the desk clerk that I felt we deserved some kind of discount on our room for the pool not being heated. He assured me, once again, that he would leave a note for the manger, and then tried every diversion to change the subject and offer directions to the airport, a sack lunch for early in the morning, etc. While those offers were nice gestures, we were very disappointed at not having a heated pool to relax for the two full days of our vacation. The BW Sundial also had a sign that their pool was open until late at night (maybe midnight). There was no way we could have stood to be in that cold water in the evenings when the sun had gone down, so spending time at the pool in the evenings did not happen during our three nights there, even though the air temp still hovered around 90 in the evenings. I never did have any response from management at the Sundial. I could just as well have been at a lower-priced hotel with no pool. So the next time I am in Scottsdale for a short stay, I will be patronizing a different hotel that listens to their customers and provides the advertised services. .

Jude N, General Manager at BEST WESTERN PLUS Sundial, responded to this review
Dear djfiowa, Our pool is monitored daily and maintained at a temperature of 80 - 82 degrees, this is a typical standard for commercial outdoor pools and enjoyed by many. Thank you for staying with us while celebrating your birthday and I hope this year exceeds your wildest expectations.

"Awesome Get Away in Scottsdale, AZ"

5
24/10/2016

Hotel is spectacular in every way...we really enjoyed our stay and we will return again and again. And we plan to share our experiences there with our Family and Friends. We did not want to leave. A real treasure in Scottsdale, what a find!

"Stay Away!"

1
23/10/2016

Best western plus sun dial in Scottsdale, az was decent in appearance the parking lot is so tiny and only one car per room is permitted. However, the staff-specifically "Dino" was unacceptable. He absolutely ruined what was supposed to be a night to remember for a bride to be. We were not drunk. We were not loud. There was a total of 13 of us and when we walked in the lobby coming from dinner, he immediately started reprimanding us for being there. I had bought 2 rooms and he said only 4 people per room- no guests can visit in your room. I tried to explain that they would not be staying, we just wanted to open gifts and have cake... while I was saying this he was talking over me and at me so I could not speak. I finally got in, "may we use this common area to open gifts and eat cake?" He said fine so I went upstairs to grab the presents and cake, on my way up one of the girls called me because he changed his mind. I came back down and he said he changed his mind and we needed to leave immediately or he would call the cops. I tried to ask why the change of mind but he again started talking over me. The bride asked, "Sir, may we speak with you without you interrupting?" and he said no. We asked to speak to a manager and he said he was the manager (his name tag said guest services). He then said we had 20 minutes to retrieve our things and leave. Again, we had not been drinking, we were respectful, and this was recorded on their surveillance video and I extremely hope it is reviewed! We were not a group of young 20 somethings. Half of us are moms, with a median age of 30. I had been planning this night for the past 6 months. I was in tears. The bride was in tears. It was an awful, awful experience. Some of the worst customer service I've ever had. I hate confrontation. I hate causing a scene. I've never done a review before, but I am so upset. Luckily, we explained our situation to Valley Ho and we got an amazing deal on their penthouse suite. Their customer service and just basic human social skills and compassion are outstanding. Highly, highly recommend them. Also, while figuring out this ordeal- the restaurant where we had dinner (Bootleggers American Smokehouse) took our group back in and let us bring in cake and open gifts and gave us all complimentary moonshine. This is how adults treat one another. This is how businesses thrive. Superior customer service and understanding. Dana and the staff at Bootleggers really saved the night and we are so greatful. None of us will ever be staying at a Best Western and we will be writing letters to this corporate office; as well as, finding every review site possible to spread the word. Dino should not be in this business and Best Western should be avoided unless you are looking to be scolded and treated like children... no not children, treated like inferior human beings. Oh! And after leaving the lobby and deciding our next course of action, another guest walked in to check in. We watched Dino through the doors point at us and use vigorous hand motions while speaking to the guests that were checking in. Extremely unprofessional and uncalled for. We left and obeyed his command, and he still felt the need to speak with other GUESTS about the situation.

Jude N, General Manager at BEST WESTERN PLUS Sundial, responded to this review
Dear Scorrado529, I am sorry your experience went the way it did. Your 2 reservations were for guest rooms, Not equipped for a party. Had you communicated to us that you needed event space for thirteen 30 something moms to open gifts we would have gladly directed you to an appropriate venue. We refunded you for both rooms when you were asked to leave. You are welcome to contact me directly at the hotel with any other questions or comments. Sincerely,

"Great Stay"

5
21/10/2016

Excellent stay, great and friendly staff. FD gave us good suggestions on things to do around the area. Rooms are big and very clean. Area was also very good. I wouldn't stay at any other hotel in Phoenix. This is my 2nd time here and will definitely come back.

"Good for a nights stay in Scottsdale"

4
15/10/2016

The location in Scottsdale very near the fashion mall was great. Samuel at the front desk gave a great first impression with his friendliness and helpfulness. The rooms are basic but renovated with a modern flare. The pool was very nice. Also, rooms were very quiet and windows tinted so rooms not too bright. We faced away from sunrise so morning light wasn't a problem.

"Noise"

3
14/10/2016

Unless you are a sound sleeper, the entertainment district that is located directly across the street will keep you up. The bars are so loud, it feels as if the music is inside your room and this goes on until around 3am.

"Excellent rooms, breakfast, staff."

5
13/10/2016

Updated hotel, clean and comfy rooms. Nicely remodeled. Breakfast was efficient, self-serve and very good (and free). My only complaints are the internet barely worked (only on my phone and not on iPad) and the A/C is intolerably loud...very difficult to sleep with the noise.

"Just OK"

3
03/10/2016

This was our second stay at this hotel, the first was in early 2010 and we had a nice stay back then, so came back. This time we still liked the spaciousness of the king bed room, the cleanliness, and the good amenities and furnishings in the room. However the bed and all pillows were very lumpy. Luckily we were only spending one night. The room was quiet and the AC system functioned well but the bedding made for an uncomfortable sleep. Amazingly we were given the exact same room as we had in 2010 - the bed was very comfortable back then but probably a lot newer too. The room has a small refrigerator and coffee maker, hair dryer, etc. If you're staying long enough to unpack, the closet is spacious and well lit. Breakfast was just okay, not nearly as good as other BW Plus hotels. Small selection, overcooked oatmeal and some of the fruit was rotten, had to pick through several apples to find a decent one, found an okay banana though. The only coffee they served was Starbucks Verona which is too strong for our tastes. The breakfast area is very small so has very few tables. We were there early but saw several people arrive for breakfast after us and there were no tables available so they had to sit in the lobby to eat. On the plus side, the staff is very friendly and helpful. The people at the front desk at both check in and out were great. Also a good location, very close to a number of good restaurants and a shopping mall.

Jude N, General Manager at BEST WESTERN PLUS Sundial, responded to this review
Hello 2Weevils, Thanks for returning, I'm so sorry you were not happy with breakfast. We prepared daily, whole fruit, fresh cut fruit, oatmeal, fresh cracked eggs and an assortment of "build your own". Our Starbucks Verona coffee is very popular, we also offer a variety of tea, and juices. I hope you give us an opportunity to serve you again, please feel free to call me directly at the hotel to a set up your next stay as we are always making upgrades and improvements.

"Great Staff - Horrible Management"

1
16/09/2016

We've stayed a total of 32 nights at the BW Sundial since 2012 on our annual vacation. We waited until now to write this review because several staff members are so wonderful. However, the incidents of bad management have simply added up year after year until we now feel the need to warn other travelers: [1] As "platinum" BW Rewards members, we earned a "free night" last year and were guaranteed there would be no problem upon check in. On night #8, we were LOCKED OUT of our room! The female assistant manager refused to help us and insisted we'd have to contact BW Rewards to get back into our room. This, after staying 32 nights over 5 consecutive years. [2] The Sundial's wonderful breakfast supervisor always made sure the food was fantastic. Halfway into our 8 nights last year, we each noticed we'd gained weight. It turned out the management changed their "signature" Breakfast Burrito entree. Instead of equal amounts of egg, turkey sausage, and potatoes, it was now 90% potatoes - no wonder we felt bloated! [3] The general manager's dog wanders the lobby and grounds unleashed. Once, the dog was even swimming in the guest swimming pool. I questioned Jude (GM) about it and he said, "People carry much more bacteria than dogs." [4] As others have said, choose another hotel if you need to sleep at night. Zero noise regulations are enforced in the Scottsdale "entertainment district" (bars) one block away. You won't believe how loud it is until you've actually experienced it. Not only that, the Sundial has now become "party central" for visitors to the bars so the racket continues all night from hotel guest's audio equipment attached to smart phones/iPads, etc. We've booked 8 nights in Scottsdale again for 2017, but in a well-managed hotel.

Jude N, General Manager at BEST WESTERN PLUS Sundial, responded to this review
Hello zombie, We do have a great staff, who I believe, reflect our management. Our night security staff maintain a guest only policy after 10:00 p.m. and parties are not tolerated. I am sorry to hear of your disappointment and about your weight gain, however with our new breakfast items we no longer serve breakfast burritos. Our breakfast now features build your own items, healthy options, fresh eggs, and fresh cut fruit, oat meal, and other delicious items. I do wish your comments were directed to me at the property rather then this anonymous review. Dogs are welcome, however not in the pool, and your comments baffle me.

"Great quality stay"

5
12/09/2016

The rooms were very clean with a ideal location in the heart of Scottsdale. The staff was extremely helpful polite during our stay. Our family enjoyed the breakfast and the pool on the hot summer days. We will be back next time in AZ.

Jude N, General Manager at BEST WESTERN PLUS Sundial, responded to this review
Hello Southern C, It was our pleasure to have your family stay with us at the Best Western Plus Sundial. On behalf of everyone on our team, Thank you for choosing our hotel and especially Thank You for taking time to leave such a positive review on tripadvisor.com At your service!

"A nice place to stay"

5
05/09/2016

While ih the Phoenix region, we always choose this BW + "Sundial" hotel in Scottsdale. It's a very nice hotel, just perfect to feel "at home". It is attractive, inside and outside. One of the best bathrooms, if not the best hotel all over America, with a flexible shower, Italian style and very clean. The staff is helpful and competent. And what a nice and clean swimming pool ! Absolutely perfect !

Jude N, General Manager at BEST WESTERN PLUS Sundial, responded to this review
Hello Arizona_love_11, Thank you for taking time to make a review on tripadvisor.com about the Sundial. I am so glad you enjoy staying with us. Safe travels and we look forward to your return. At your service,

"Bathroom doors are shutters you can see, hear and smell through "

1
28/08/2016

Anyone booking should be aware that the rooms here - every room, we asked - have bathroom doors that are shutters. They are open. You can see through them, smell through them and hear through them. Going to the bathroom? Everyone else in the room will experience that with you. Please don't stay here with anyone you aren't VERY comfortable with.

Jude N, General Manager at BEST WESTERN PLUS Sundial, responded to this review
Hello Backpack Tortillas, Thank you for taking time to post your review. Our shutter doors allow air conditioning to flow into the restrooms and provide 100% visual privacy. Yes I too recommend you stay in any hotel with people you are comfortable with. Have a great day.

"Good location but hard bed"

3
17/08/2016

This hotel is new and clean and location is right near the Fashion square mall in Scottsdale. 20min to the airport too. Breakfast is well prepared, presented and taste was very good. However, the bed is extremely hard like other reviewers says. I am not the light sleeper but I woke up like every hours because too painful of my back during the sleep.They might need bed topper or change bed something.

Jude N, General Manager at BEST WESTERN PLUS Sundial, responded to this review
Hello Jong, Thank you for staying with us and for your nice comments regarding our breakfast. We do have firm beds. The brand is Sealy Posturepedic Plush and I am sorry they were not to your liking. Again thank you for staying with us and safe travels.

"Sundial, Scottsdale"

5
14/08/2016

This is a very nice hotel! I stay here whenever I need to be in the Scottsdale area. It is close to Old Town, numerous restaurants and bars and a block or two away from Fashion Square. Great location, great rooms, great service!

Jude N, General Manager at BEST WESTERN PLUS Sundial, responded to this review
Hello Terry W, Thank you so much for the kind words about our hotel and location. As always we look forward to seeing you again.

"Nice hotel, good location"

4
12/08/2016

Rooms are very clean and the staff are lovey. Breakfast was good and had something different everyday. The pool looked nice but Unfortunately we were unable to use it, as it was closed due to some Debris that had fallen into it from the storm the night before we arrived, but the Aloft hotel across the road kindly let us use their pool for a few days. Old town and Fashion square mall are only a 10 minute walk away, and there's a free shuttle that stops right outside the hotel that will also take you there. Would defiantly come back to this hotel if we were in Scottsdale again .

Jude N, General Manager at BEST WESTERN PLUS Sundial, responded to this review
Hello sophie D, Thank you for taking time to post a review about your stay. Our sparkling, heated pool awaits your return.

"Wonderful Hotel with Great and Clean Service!"

5
11/08/2016

Great Staff, very clean and great location. Stayed here for business and pleasure.Impressed with the quick and friendly front desk staff. Room very clean, comfortable beds and very clean bathrooms. Pool area was very clean and well kept up.

"Trip to Downtown Scottsdale"

4
07/08/2016

The trip was a family visit and the Hotel was located in the perfect spot in Old Town Scottsdale - the staff was great - the breakfast was spot on - the room size was adequate - could have been a little larger and a bathtub would have been nice - but overall a satisfying experience.

"Beautiful Property, Excellent Staff"

5
04/08/2016

Love this Hotel! Excellent location near Fashion Square, restaurants, and nightclubs. Easy access to freeways, with many additional attractions nearby. Pool area is fabulous with lots of loungers, umbrella tables, a gazebo sitting area, and plenty of towels. King room was great, very comfy bed, wonderful in-suite Jacuzzi, walk-in shower and mini-fridge. Excellent breakfast included daily. Staff are extremely helpful and friendly, making sure every need is met. The entire property is immaculate!! Will definitely visit again.

Jude N, General Manager at BEST WESTERN PLUS Sundial, responded to this review
Hello FireWife911, We are fortunate to have such wonderful guests as you. I will share your kind words with the rest of our team and we hope to see you again soon.

"Exactly what we needed..."

5
04/08/2016

Stayed here for 3 nights with my daughter and her three children--ages 14-7. The room was small, but we didn't go to Arizona to stay in our room. Breakfast was great, the kiddos were able to find something different to eat every morning. The kids used the pool and loved it, yes, there isn't much of outdoor amenities, but once again--we weren't in Arizona to stay at the hotel. Will stay here again when visiting family that lives in Scottsdale.

Jude N, General Manager at BEST WESTERN PLUS Sundial, responded to this review
Hello Suzie B, thank you for the kind words. We hope to see you again soon. Have a great day!

"great spot, best location"

5
01/08/2016

great location, very short walk to old town, fashion square, and many other of best spots in Scottsdale. very friendly, accommodating staff. staff constantly cleaning, place was immaculate. Very quiet and comfy in the room.

Jude N, General Manager at BEST WESTERN PLUS Sundial, responded to this review
Hi there John K, Thanks for the great review, we are honored.

"Great location, great design"

5
29/07/2016

Heart of Old Town Scottsdale. Great Breakfast and large rooms. Enjoyed staying here. Parking is in the back. Did not hear noise from road. So ask for a room that faces the back. Lots to do in Scottsdale. Shopping, places to eat. etc.

Jude N, General Manager at BEST WESTERN PLUS Sundial, responded to this review
Good afternoon Bjfitz130, Your words make my day, we hope to see you again soon.

"Wouldn't want anything more!"

5
26/07/2016

If you want friendly, clean, close to stores and beautiful views then this is the hotel for you! Our family just stayed at the hotel and went on various adventures with the help and guidance of the front desk staff! They were helpful and were able to help guide my family to different activities and restaurants. The breakfast is the perfect variety of hot and cold breakfast items to help what ever mood you are in. The pool area is a perfect way to spend your day. We ate breakfast at the pool on a daily basis in the cabana. The rooms are spacious with large balconies along with coffee pots in the room. The room is sound proof...with young children I did not hear doors slamming or outdoor noise which was a bonus for us! I highly recommend this hotel for all your family needs!

Jude N, General Manager at BEST WESTERN PLUS Sundial, responded to this review
Hello Familyfirst5, Thank you for the wonderful review of the Sundial. Adventure on!

"Best Western Plus never dissapoints!"

5
20/07/2016

We needed a place to stay before leaving in the morning to the Grand Canyon & stayed at the B.W. Sundial in Scottsdale AZ. The property is great for a night's stay where you can be sure you will be greeted well, Have a clean room & a comfortable bed for many times the same cost of a regular hotel room. The property has a pool & hot tub outside which we did not use as it was just a stopover place before beginning our vacation. The B.W. has a great breakfast setup in the morning from 7-10AM with fresh fruit, Yogurt, Cereal, Muffins, Eggs, coffee, Tea & make your own waffles. There is a small area if you need to use a computer or use the free wi-fi in your room. The room is good size & has a large soaking tub in it as well as stand up shower. The room was super clean & comfortable. Also a thanks needs to go out to Sue or Sandra? (not sure) at the front desk who called ahead to the B.W. Sedona Arroyo Roble to set up a room for us to stay in Sedona. The customer service stands out & Best Western has really shined with the B.W., B.W. Plus & B.W. Premier properties.

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Thank you for your review. I am so glad you enjoyed your stay. Thank you for the very nice shout out to me (Susan). You made my day. I hope the rest of your trip was outstanding.

"Wonderful Stay??"

4
12/07/2016

??Great location:food places,short drive to golf courses,stores,(nightclubs right across the street)-for the younger crowd.If you want quick tasty bite- (reccommend mexican restaurant right across street,cute small place eat in or take out- great service,friendly staff, food, very reasonable price.????????????)??Room has a great lay out-corner sky suite 3rd floor;clean,spacious,little fridge,nice size drawers & closet great lay out,private patio,comfy bed,separate large sink from shower/toilet,separate tv room.Nice pool outside if you like a toasty july swim?? though has a cabana sit & relax.??,couple hotel parking lots entrance of hotel,very clean & well kept facility.?? Friendly helpful,hardworking hotel staff??However wii fii intermittent,very basic cable,no microwave,quirky shower set up - has only half door which water sprays out quite a bit if not careful??(but I am sure it's a easy fixer upper??)??Overall I give this hotel high score because it makes up in other ways??Always amazing visit to Scottsdale every year but this one was by far most memorable??Thanks to entire staff at Sundial Best Western Plus??See Yeah next year ??The Grants,Calgary AB ????????????

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Thank you for your review of our hotel. We look forward to your next stay and will strive to get all 5's!

"Wonderful experience "

5
26/06/2016

We had a great experience in a nice room (#104) with a king bed and a corner-of-the-room whirlpool bath. The ceilings and doors are tall, the walls are cement block, very quiet and secure. The walk-in shower was generously-sized and the vanity was black granite. The bed was comfortable, the cooling system was modern and the TV well-positioned and sized to the large room. Very happy with the free breakfast with hot and cold items, Starbucks Coffee, free wifi, free parking and proximity to the nicer part of the greater Phoenix area. We'd gladly stay there again!

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Thank you so much for your review of Best Western Sundial. We are so glad you enjoyed your stay. Please visit again soon and have a great day!

"Summer rates make this a bargain"

5
15/06/2016

Very nice property. Pleasant, professional staff. Porches or balcony for each room (no view though). Clean, everything works, air conditioner on digital thermostat is accurate + or - 1 degree. And it is fairly quiet. Walk in shower. Breakfast was good but not as extensive a selection as some BW's. Summer time pricing here is very inexpensive. I suspect rates soar in the winter.

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Thank you so much for your review of Best Western Sundial! We are glad you enjoyed the hotel and your stay. We do hope to see you again soon

"James from Arkansas"

5
11/06/2016

My wife & I really enjoyed our stay at BW Sundial in Scottsdale, AZ. We have stayed here before and always had a good experience. Rooms were clean and comfortable. Staff were helpful and friendly. Room rates were reasonable and priced fairly. We were 1 block from the large shopping mall and the Old Town attractions. There were good restaurants nearby, so I would say it was great.

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Thank you for your review of Best Western Sundial in Scottsdale. We are so glad you enjoyed your visit and look forward to your next.

"Exceptional Service"

5
11/06/2016

The Best Western Plus Sundial in Scottsdale, Arizona offered me a truly exceptional experience! The desk staff was very helpful and accommodating, allowing me to check-in early to prepare for an appointment following a long drive. The room was well-priced, quiet and comfortable. I appreciated the on-site parking in the rear of the property and was impressed by the grounds and exterior appearance of the hotel. Breakfast was truly wonderful - fresh and complete with eggs, sausage, fruit, rolls, excellent coffee and all in a lovely breakfast nook! Next time I visit Scottsdale for leisure, I'll choose Best Western Plus Sundial to more fully enjoy the pool and hot tub with some extra time!

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Thank you so much for your review of Best Western Sundial in Scottsdale. I am so happy you enjoyed your stay with us. I do hope you have an opportunity to visit us again soon.

"Great place to stay!"

5
31/05/2016

Great location and the rooms were clean and modern. All of the staff I encountered was friendly and helpful. This hotel sits within walking distance of a mall and several great restaurants. I highly recommend this hotel!

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Thank you Jon for your review of Best Western Plus Sundial. We are so happy you enjoyed your time here and the engaging staff. We hope to see you again soon.

"Perfect for party lovers, not good for families with kids."

3
28/05/2016

We were a family of 4 on vacation.( two teens with Grandma). Traveled on may 20-23 Location : Hotel located steps away from Entertainment district, literally across the road from 8 clubs. On Friday , Saturday music until 2am, very loud , can't sleep. It is near the Fashion Square, 500 m. Lost of restaurants around. Go toward the Fashion square( to the right from hotel). There lots of very nice restaurants with nice views and nice sitting area. Room: major problem is A/C. It is very loud with very strong airflow. I could not sleep with A/C on , the air was blowing into my face too much. Had to turn it off. A/C was so loud that I could hear A/C working in the room next to ours. The room was too small for 4 people. Bed was too soft for me. We didn't have good sleep at all. Room has private balcony which is very nice. NO bath tub. Wifi was fast ( free.) Pool: is outside and very nice . It was warm and good size. Jacuzzi was out of the service when were there. Pool is open till 11pm or even midnight,which is great. We had night swim, it was awesome. Breakfast: is ok. Boiled eggs, muffins, yogurts, coffee. Service: excellent. People at the counter sincerely happy to help you out and answer all your questions and give you advice. There is computer with printer to use in the lobby if you need it. I don't think so I will be back to this hotel. For the price of what we paid I could find something better.

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Thank you for your review of our hotel. I am sorry your stay was not everything you were looking for . We are located in a very vibrant district near the entertainment district of Scottsdale. We do hope you consider another stay when you have time to enjoy the excellent dining and nightlife.

"Very nice!"

5
24/05/2016

Very clean, well maintained, contemporary decor. Plenty of space inside the room, GIANT jacuzzi tub. Did not use the pool but it looked nice. Conveniently located with lots of dining and shopping options nearby. Would definitely look for other BW Plus properties in my limited travels.

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Thank you so much for your review of Best Western Plus Sundial. I am so pleased you enjoyed your stay. Please come back again soon.

"wow hidden gem"

5
19/05/2016

my inlaws booked this for my daughters ASU graduation trip. Never even noticed it before the POOL is like a small resort complete with cabana house. The rooms are very funky and contemporary NOT what u would expect from a best western and for a good rate. Very very nice.

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
We are so pleased you enjoyed your stay and booked with us for ASU graduation. We do hope you have another chance to stay at Best Western Sundial again.

"Better than expected"

4
18/05/2016

I have a friend who lives in the neighborhood adjoining this hotel's location. The location is one of the prime late-night dance club spots in Scottsdale, so on Fri/Sat night you can hear the bass beat of music from clubs across the other side of Camelback Rd. However, it's a faint noise that can really only be heard outside the door of your room or just standing right inside your door. The doors all open to outdoor walkway/balcony corridors so there is slight traffic noise when your door is open or standing outside, however the doors are super heavy and solid which helped with the noise I think and made me feel very secure considering the proximity to a main street. The hotel staff was exceptional, pleasant, helpful and the continental breakfast food/drink and breakfast area very nice and welcoming. The pool/hot-tub area is also very nice/serene as you hang under some great palm trees and have views of camelback mountain. It seemed upon arrival Friday night that many guests were dressed up and heading over to the clubs across the street, but only Sat night did I briefly hear a 2am returning group that sounded like they'd had a good time - but once inside their room no more noise could be heard. In fact my only noise complaint at all was Monday morning when a family in the room above us made a ton of noise at 4:30-5:30am when they were packing up and leaving the hotel. C'mon ppl if you have a 6:30am flight, pack up the night before and plan your exit ahead of time so that every minor detail of the morning doesn't need to be discussed as you stomp in and out of the room 50 times (with that heavy door slamming closed each time) - you're in a hotel, have some respect for the other guests who are trying to sleep!

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Thank you for your review of Best Western Sundial. We are so glad you enjoyed your visit and had a chance to enjoy some of the highlights of our property. We love the little cabana too. We look forward to your next visit.

"Very nice stay"

4
18/05/2016

Clean and modern property. Breakfast was good for the standard fare (it is what it is...some places don't know how to do continental breakfast, but this place does!). Pool was great-has a hot tub and a little enclosed lounging area as well as poolside toilet and shower (nice touch!). Only drawback was the odd layout due to the small footprint of the property. If your room is on the front of the hotel you need to walk into then out of the lobby, then cross the driveway of the rear of the hotel to get to the pool. Just unusual. Doesn't detract from the enjoyment of the pool or a peaceful stay!

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Thank you for your review of Best Western Sundial. We are so pleased you enjoyed your stay and look forward to your next visit.

"Great Property"

4
14/05/2016

Hotel is well maintained and my room was modern and clean. Breakfast was just ok but we got there as they were closing down for the day. Overall the property is very good and I will stay here again. You will not be disappointed.

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Thank you for the review of our hotel. We look forward to your next stay. We hope to achieve all 5s during your next stay!

"Best Western Sundial PLUS"

5
13/05/2016

I visit this hotel every year and I am always welcomed by the staff. The pool is always entertaining and well kept and the breakfast is always something I look forward to every morning. One of my favourite parts of the hotel is the location, it is within walking distance to many restaurants and different activities. I look forward to staying at the best western sundial every year!

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Thank you so much for your review. We appreciate the time you took for the review and look forward to your visit next year.

"Exceeds expectations"

5
09/05/2016

I've stayed at this hotel several times. I've always liked the rooms and pool, but they have now updated the lobby and put in a fitness center. Breakfast is the best of a limited service hotel. Great staff, Great boutique hotel.

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Thank you so much for your review! We are pleased you enjoyed your stay and look forward to your next visit.

"A great stay"

5
01/05/2016

I stayed at the Best Western Sundial to attend a conference at the Hyatt at Gainey Ranch and rode my bike too and from along the canal and the great bike paths and lanes. My room at the Sundial was spacious, well-appointed and quiet, and at a great central location.

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Thank you JBS52 for your review. We are so glad you had a great time with us! We look forward to your next visit.

"A Pleasant Stay"

4
29/04/2016

We chose this Best Western because of its closeness to Old Town along with its reasonable cost. It was an enjoyable stay with a nicely-decorated room, very comfy bed, great staff, and an adequate breakfast (with great coffee). We especially liked the fact that the shower had shampoo, conditioner, and soap dispensers. It always seems like such an ecological waste to provide those tiny plastic bottles. The only downside is that we didn't realize this hotel was on the edge of the entertainment district, so it was a little noisy at night. Certainly not the hotel's fault, though, and, despite this, we'd return.

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Lamarvalley, Thank you for your review of Best Western Plus Sundial. We are pleased you enjoyed your stay. We hope you had a chance to visit Old Town and enjoy the dining and art experience. We look forward to your next stay.

"Great Stay"

5
28/04/2016

Staff and hotel were great. Great location for restaurants and shopping. Hotel is well kept and clean. Nice Pool area and a healthy breakfast. Would stay here again. Thanks for such a great stay. See you soon Michelle W.

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Michelle W, Thank you for your review of Best Western Plus Sundial. We hope you have the opportunity to visit us again soon.

"Modern Hotel at a noisy neighborhood"

3
25/04/2016

You get what you pay for.... the street and clubs noise, is for free. This is a new hotel, with modern new rooms, with good bathroom (but the door). There are only 2 big problems: 1) Very limited parking space, 2) NOISE. We stayed from Friday to Sunday, and we couldn't get to sleep until 2:30 am, when the noise gets lower. I don't recommend it for families, but to people that want to go to party.

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Thank you for your recent review. We do hope you come again to enjoy the local restaurants and activities in the neighborhood.

"GREAT VISIT ONCE AGAIN!!"

4
22/04/2016

Thank you Jude and crew for another perfect night.Needed a place to stay after a long business day and the SUNDIAL RESORT was there again with open arms welcoming for a peaceful evening.Also the new lobby area and breakfast set up is a great improvement. Job well done!! THANK YOU again and hope to see you more this summer.

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Thank you for your review of Best Western Plus Sundial. We are so glad you had a great stay and look forward to your next visit.

"Great Value"

5
19/04/2016

What a great location and affordable! You can walk about anywhere. The staff was so friendly and the rooms were very clean. We enjoyed the pool. You must check out the Mexican Restaurant across the street from the property very good!

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Thank you so much for your review. We are pleased you enjoyed your stay and look forward to your next visit.

"Great location!"

4
13/04/2016

I was pleasantly surprised by the Best Western Sundial. The hotel is clean, rooms are modern and have all the amenities that you could expect: Pool, continental breakfast (just ok), internet, etc. The location can't be beat. One block from the nightlife area of Scottsdale and about 2 blocks from the Fashion Mall with restaurants like Culinary Dropout and Shake Shack. Definitely worth staying in this area. The W is across the street with Sushi Roku inside. I recommend this hotel to anyone staying in Scottsdale.

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Arkansas2000, Thank you so much for the review of Best Western Sundial. We are so pleased you enjoyed your stay. We look forward to your next visit.

"Great Staff. Clean Rooms. Always a Go-to in Scottsdale"

5
10/04/2016

I've stayed here multiple times and it seems there is a continual upgrade going on...in a good way; I just hope they don't boost up the prices too much ;)...Never any issues with this place; they run a class operation; I can't remember his name, but the same gentlemen has been managing the place for quite some time now...does a great job...seems like he has a good relationship with the employees and it shows in the way they seems to enjoy being there.

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Michael M, Thank you for the wonderful review of Best Western Plus Sundial. We are pleased you enjoyed the hotel and your stay. We do upgrade the hotel all the time and appreciate that you noticed! We look forward to your next visit.

"Great hotel "

4
31/03/2016

The location is great. There is free parking, a nice pool area, and the rooms are clean. The room was updated and comfortable. It was quiet. It also includes a free breakfast with fresh fruit, yogurt, breakfast burritos and cereal. The hotel staff was very friendly and helpful with recommendations. We stayed here for the National Football Championship. You can drive or walk to the mall, movie theaters, restaurants, and bars.

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Thank you so much for your review. We hope to see you again soon and look forward to all 5s next time.

"Amazing"

5
28/03/2016

Loved the location, room was spotless, and the staff were the best. Oh ya, the breakfast was great too.....If you want to be close to Old Town, this is your spot. We walked to the Giants game, stopped in for a few pints along the way, etc.

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Thank you Kevin M for the great review! We are pleased you enjoyed your stay and look very forward to your next visit.

"Really!"

2
28/03/2016

When we arrived the TV didn't work. We tried to call the front desk, the phone didn't work. I went to front desk to let clerk know it took several visits. He came to the room later and worked on TV. After he got the TV working we would have to physically turn the TV on from the rear of the TV, why have a remote? Fridge was extremely loud. It was replaced the second day with an equally annoying one. Soap dispensers in shower did not dispense properly. AC and toilet were also noisy. In Arizona for Spring Training paying premium rental rates. Sorry but unsatisfied!

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Thank you for your review of our hotel. We appreciate your feedback and do hope you stay with us another time with a better stay.

"great stay in scottsdale,az"

5
27/03/2016

this best western plus is one of the nicest i have stayed at in a while! great location,staff and weather! the rooms are very nice and quiet.i would recomend this hotel to anyone staying in scottsdale

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Thank you so much for your review. We are so glad you enjoyed your stay. We look forward to your next visit.

"Perfect in every way"

5
26/03/2016

This is a very nice property in a great location and with great staff and amenities. There are more than 100 good restaurants within walking distance,as well as the Scottsdale Fashion Mall. We will be sure to return.

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Thank you so much for your review! We are pleased you enjoyed your stay and look forward to your next visit.

"Updated but Parking Challenged"

3
23/03/2016

We had reservations and arrived about 11:00 PM. Our room was ready and was fine. The parking was another matter. Worst situation you could imagine. I really didn't feel I got a good value at over $200 per night. Being in downtown Scottsdale during Spring Training the streets were really noisy, but once we got in the room it was soundproofed enough that we were able to sleep.

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Thank you for your review. We are pleased you enjoyed your stay. March is an expensive time to travel to Scottsdale. We are glad you were able to get a room and have a good time.

"Best Western Plus Sundial, Phoenix AZ"

5
17/03/2016

Nice Best Western, two blocks from the fashion Mall in Scottsdale on Camelback Rd. Close to walking anywhere in the Scottsdale area. Lots of great restaurants close by. Very pleasant staff and clean rooms. Nice pool. Nothing extremely fancy about the rooms but comfortable. If you don't like noise, maybe don't make this your weekend place to stay. This is in the Entertainment area of Scottsdale, so music from clubs can be heard late. Weekdays were quiet.

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Thank you so much for your review of Best Western Plus Sundial. We are pleased that you enjoyed your stay and look forward to your next visit.

"Pleasantly Surprised"

5
15/03/2016

This hotel was like a boutique hotel instead of a chain. It is located within walking distance of lots of nightlife. The room was large, comfortable, and quiet. The hotel staff were all friendly. It has great pool, hot tub, and cabana in the rear.

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Terry A, Thank you so much for your review! We are pleased you enjoyed your stay at Best Western Plus Sundial and look forward to your next visit!

"Great for nightlife!"

4
14/03/2016

I put nightlife right in the title so there is no confusion: this hotel is in the nightlife district of Scottsdale. That said, it will be busy and noisy at night- stay elsewhere if this bothers you! If, however, you are looking to be within walking distance to some of Scottsdale's best restaurants, bars and clubs, then this is for you. We were on vacation and wanting to be where the action is, so this was perfect for us. The included breakfast was a standard continental with a few unexpected inclusions like Starbucks coffee and breakfast burritos. Could have used a little salsa or green chili for the breakfast burritos. The staff was friendly and accommodating. The parking lot (free, behind the hotel) was small but we always found parking. We were given a handicapped room which was designed in such a way that there was no way to not get water all over the bathroom floor, but not a big deal. My only real complaint was the price. At almost $300/night, I have stayed a WAY more upscale accommodations. But this was Scottsdale during baseball Spring Training (March) so I guess they can get away with it!

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
DizzEDenver, Thank you for your recent review. We are pleased to know that you enjoyed the accommodations and surrounding nightlife. We look forward to your next stay.

"Spring training hot spot"

5
14/03/2016

This hotel is the perfect location for going to spring training. Right by all the major bars and easy to get to all the stadiums. We will be coming back! The room was solid and staff was great. Definitely stay here for a great spring training and whiskey row visit!!

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Christopher, Thank you for the wonderful review of Best Western Plus Sundial. It's great to hear that you had a wonderful vacation and are coming back! We look forward to seeing you again soon.

"If you want to sleep at night, don't bother with this hotel !"

2
13/03/2016

This is a great facility in the way it looks and is furnished, and the attention some of the staff pays to detail. We checked in on Tuesday March 8th after having major issues at another hotel, (another story there ). First night pretty good, went downhill fast from there. Being close to downtown there is some kind of night club close by and the loud music started about 10 pm and went until 2 am. The thumping bass, the yelling and carrying on was very loud and annoying. When I called the front desk and complained the smart mouth clerk told me that they were located in the entertainment district and that was noted on their web site. He said it went on every night until 2 am and there was nothing he could do about it. He was a real jerk about the whole thing, and he made sure I knew it was my fault for not checking their website. I guess if you stay in the "entertainment district" you probably are not interested in sleeping. This facility while very well put together, clean and modern is a pretty poor representation of the Best Western brand, and the attitude of the desk clerk was beyond belief. I cannot imagine any business traveler using this facility. There are plenty of other places to stay in Scottsdale that one would hope you could actually sleep from 11 pm to 6 am ??

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Thank you for your review of our hotel. One of the great points of our hotel is that it is locating in the heart of the entertainment and dining district. While exciting and fun, it is not always the quietest of locations. We do appreciate your stay and hope you visit again when things are not so busy in the downtown area.

"Great Spring Training trip"

4
10/03/2016

The hotel was clean and pleasant. The room was comfortable and the staff was friendly and helpful. The location of the hotel was good. There was a free trolley bus that would take you to Old Town and this pretty much eliminated the need for a car.

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Thank you so much for your review of the hotel. We are pleased that you had the opportunity to enjoy the hotel and spring training. We look forward to your next visit.

"Spring Training"

3
08/03/2016

We were in the heart of the fun, near the baseball park, the restaurants, etc. Couldn't have been in a better spot. We were in the suite that looked directly down Saddlebag Road where all the night clubs were and could enjoy the music yet stay away from all the chaos! The rooms were clean, bed comfortable. The only thing I can say wasn't good was the same type of breakfast was offered every single morning.

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Thank you for your review! We are pleased you enjoyed your stay. We look forward to your next visit. Next year we will have new and exciting breakfast options!

"best western is the best"

5
05/03/2016

very much enjoyed stay at this facility. centrally located and very friendly customer service. close to fashion mall and scottsdale old town. great for leisurely walks. i need to add a few more words. i am not good at writing. but i do not give up

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Kapu1942, Thank you so much for your review of the Best Western Sundial in Old Town Scottsdale. We are so pleased that you enjoyed your stay and look forward to your next stay.

"Hidden Gem in Scottsdale"

5
01/03/2016

This Best Western is in an ideal location for anyone wanting to explore and enjoy the Old Town and bar scene in Scottsdale. Weekend nights can be noisy until about 3:00 a.m. due to the clubs close by.

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Thank you so much for your review of Best Western Plus Sundial. We appreciate your stay with us and glad you enjoyed the location and nightlife.

"Central Scottsdale location, near shopping, restaurants, and nightlife"

3
22/02/2016

Better than I expected as I haven't had the greatest luck with Best Westerns in general. New, clean and like the title says the location is excellent. Overpriced in my opinion but Scottsdale is not cheap. Complimentary coffee and breakfast (Continentialish). I'd stay there again just for the location.

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
James D, Thank you so much for your review. We are glad you you enjoyed the location and the hotel. Have a wonderful day.

"Great location, great place to stay near Old Town Scottsdale"

5
20/02/2016

I was pleasantly surprised at this hotel. It is a short walk to all of the activity in Old Town. The hotel was well maintained and the rooms were great. There was parking behind the hotel which was very convenient.

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Thank you for your review Michael K! We are pleased you enjoyed your stay at Best Western Plus Sundial. Come and visit us again soon.

"Mediocre"

3
15/02/2016

The room was fine....we were given the accessible room which meant that we had water all over the washroom at ALL times from a shower that was at the same level as the rest of the floor. When we would call for towels to be delivered (we need A LOT given the shower issue)...house keeping was CLOSED and we had to go to the front desk to get them. Seriously? Never have I stayed somewhere where I couldn't get towels at like 8pm. And going to the front desk doesn't help when you are getting out of the shower wet...not possible. TV control rarely worked. It was infuriating for my husband. We were put next to the housekeeping...which mean 8am-ish wake up noise every morning. That was fun on a nice relaxing vacation where we wanted to sleep in. Staff did not have chairs at the front desk...so they would sit in the dining area or off to the side...(Which I understand as I wouldn't want to stand all the time). But this was a little unprofessional and annoying to try to find what staff member was working. Breakfast area was WAY too small. Both mornings there was no room to eat so we had to bring it back to the room. And who was watching the towels in the pool area? Constantly dirty ones laying around because the bin was full and I had to ask 3 times in 2 days to add clean towels out there. I would have brought my own...but remember the shower issue that constantly stole my towels? No towels to spare. Overall, the stay was fine. Mediocre. The issue is paying $230/night for mediocre isn't really something I want to do again. The only thing keeping this place in business is that the location is good and similarly located hotels are very expensive. Next time...I'll spring for the better ones, though.

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Thank you for your review of the hotel. We do hope you visit us again soon and are able to enjoy the fantastic location and service at our hotel.

"Sedona Best Western"

3
14/02/2016

The hotel overall is very nice and neat. However they cut too many corners when planning and building the property to maximize the number of rooms. Sink and counters are in the foyer. The bathroom has a louvered door so no privacy and cold air while in the shower with half glass wall.

"Noisy and poor service"

2
13/02/2016

Very clean but if you are looking for quiet this is not the hotel. Lots of party goers whom continue the party in the hallways at night also getting any type of service is difficult. I called for an extra blanket pretty early in the evening and the front desk person was rude. Said they would bring me one but never showed. For over $300 a night, will stay elsewhere next time.

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Thank you for your review of our hotel. This hotel is very centrally located, in the entertainment district of Old Town Scottsdale. While not a quiet hotel, we are walking distance to most of the activities in Old Town.

"Noisy Hotel - Good for Party Goers"

2
10/02/2016

The staff are friendly and tried to solve problems with our television during the Superbowl but unable. The fridge froze items and the temperature couldn't be adjusted. Breakfast items were mostly continental. Had small amounts of oatmeal, burrito and pancakes. Breakfast area consisted of four tables and four stools at a bar area. Noise from nightclubs was extremely loud all nights of our 5 night stay.

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Thank you for your review of our hotel and our friendly staff. We do hope you visit again and we can wow you with your next stay.

"Vacation!"

5
01/02/2016

Absolutely enjoyed my stay! ! ! ! ! ! ! ! We got the room that had direct view of the mountains. However there was an empty lot that kind of was ugly to look at when you look out of the room! They should make that area volleyball or basketball court and fence it in! The staff was very friendly. The room was very clean and beds were super comfy! ! ! ! ! Enjoyed the hot tub and Pool! They were just a tad bit dirty but the next day they had a guy there to clean them, so they were on top of their game! ! ! ! ! The breakfast was amazing, they had a variety of food which was different than any other stay at a hotel and I LOVED that they served Starbucks coffee, can't beat that for free! ! ! ! I however can't imagine paying more the $125 for a room on a regular night. I used my best western rewards which I recommend you join if you travel a lot. This Hotel is a bit pricey but I came to notice that it's all of Scottsdale, It was by far the cleanest in Scottsdale!! Thanks y'all for the awesome hospitality!!

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Thank you Tiffany J for your review of Best Western Plus Sundial. We are so glad you enjoyed your stay. We look forward to your next visit with us.

"Accomodating management at this hotel"

4
31/01/2016

I stayed at this hotel for five nights while attending the Barrett-Jackson Collector Car Auction in Scottsdale. I was initially disappointed with my room. It had no tub and there was quite a bit of noise outside, given the hotel's proximity to a few drinking establishments. I asked for another room, and was told that the hotel was fully booked. But a very nice guest services manager, Jessica Granadino, told me that I could have an upgraded room for the last two nights. The upgraded room turned out to be a large suite with a tub. Overall, the hotel is fine. A recent reviewer described the hotel as sub-par. That is an unfair assessment. The wifi was free and worked well. The rooms have most amenities, including large screen flat TV, fridge, coffee maker, etc. The beds are good, and the rooms are clean. The rooms are a bit dated. The exterior noise was a nuisance, but I grew accustomed to it. Staff here are pleasant and accommodating. The free continental-style breakfasts are adequate. There is plenty of free parking behind the hotel. This hotel is close to Scottsdale shopping and other attractions. It is an easy 15-minute drive to the Barrett-Jackson auction.

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Thank you FussyVacationers for your review of our hotel. Thank you for taking the time to recognize Jessica and the great service she provided. We do hope you come to stay with us again soon.

"All about location"

5
31/01/2016

If you are expecting the Arizona Biltmore, you will be disappointed, but if you are looking for a clean, friendly place in a great location, and a reasonable rate this is for you. Please note, the doors open to an exterior hallway and the shampoo is not in individual bottles. There is no turndown service or robe. The price reflects all of this, and it is after all a Best Western, not a Ritz Carlton. The front desk staff is friendly and helpful and the rooms are clean and modern. Everything feels very new. We loved getting up early and running along the canal walk. The breakfast was a bit underwhelming, but the coffee is Starbucks, and the staff is polite. If we wanted to be pampered, this would not be our choice, but for the price, we found this place to be good value. The pool is small, but so it the hotel. We stayed in room 305, and found it to be very quiet and comfortable.

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Thank you for your review chachoochoo, We are so glad you appreciated the staff, service and accommodations at Best Western Sundial. We are very proud of our property and glad you found the premises comfortable.

"Not exactly what I had hoped for"

3
31/01/2016

The Sundial Best Western Plus was a plus from your average motel but it still does not quite make the impression of a hotel. It is a Best Western so don't expect the Hilton or Marriott. This may sound harsh to BW management and marketing team but it is the truth. That said, it is a nice property that offers travelers a great location, value and comfort. I stayed during high season when it can cost a fortune to stay in Scottsdale. It is my hometown and know all too well the price winter visitors have to pay. I must have searched over 30 properties looking for the best deal. There were cheaper options like Holiday Inn and Hampton Inn but I thought perhaps the Plus might be a little more upscale so I decided to give it a try. The price was slightly under the closest Marriott but thinking back I would have paid a little more had I known in advance. The ‘Plus' was that I had a big room with a nice view of the mountains with updated interiors that were pretty stylish. I could walk to some of the best shopping and restaurants Scottsdale has to offer. Breakfast was also included with the room rate and was plentiful. The housekeeping service was extremely professional and my room was cleaned thoroughly each day. If I had chosen, housekeeping would even have changed the bed linens. This was impressive to me although I opted to not have this extra service. I have to say something about the mattresses which desperately need to be replaced...this was the point when I realized Best Western Plus was still a motel. They seemed really old and were too soft and too springy. My conclusion is that I paid for what I received. Nothing more and nothing less. This is why I have given Best Western Sundial a 3 score. Final thought: if the mattresses were updated then maybe I would reconsider my overall rating and would have given it a 4.

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Thank you Renee A for your review and suggestions for our hotel. We appreciate your input. We are continuously updating and upgrading our hotel and do hope you come to stay with us again.

"Wasn't what I had hoped for"

3
28/01/2016

The Sundial Best Western Plus was a plus from your average motel but it still does not quite make the impression of a hotel. The pictures are nicely done and for the most part are true to the real thing. I can't complain very much though, I stayed during high season and it can cost a fortune in Scottsdale. It is my hometown and know all too well the price winter visitors have to pay. Now that I am one of the tourists, I am making it my job to find a good place and discoverer the best value. I must have searched over 30 properties and really did my best from thousands of miles away. I know the area well but things have changed so much that I wanted to be pleasantly surprised with this newer Best Western. In the end, it was fine. I had a big room with a nice view of the mountains. The housekeeping service was extremely professional and I could enjoy the comfort of the room. The location is awesome and I could walk to everything although I had a car (would recommend renting a car when staying anywhere in Phoenix/Scottsdale). I really was satisfied. The Sundial didn't exceed my expectations and I am not sure I will stay again but was worth the money spent. Breakfast was great too. If they update their beds then maybe I would reconsider my overall rating.

"Cancelled my reservation well in advance, but they charge me anyways!"

1
26/01/2016

I cancelled my reservation online well before the expiration but they charged me anyways. I went to review a my credit card transactions, and I see a charge from this hotel. I called the hotel, they said they'll refund the charges and this was due to a software issue or something like that. Six days out, still no refund. They'll be getting another call from me.

"great place and convenient to nice restaurats"

5
23/01/2016

Great location and the restaurants nearby are fantastic. Staff is fantastic. Very convenient to walk to the mall or the great restaurants that are nearby. I also like to bring my book to read at the Hookah bar that is just across the street. I will stay here again.

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Hello Dragongateinn, Thank you for your review of Best Western Plus Sundial. We are glad you enjoyed the location and our service. We look forward to seeing you again soon.

"Excellent Location"

4
20/01/2016

Small hotel, but can't complain. There is no better location than this hotel for all the nightlife in Scottsdale. The bars are directly across the street. This probably isn't a place a family of 4 with children want to stay, but if you're there for a vacation and want to go out, you can't go wrong. Complimentary breakfast far that was pretty decent for hotel food.

Susan S, Front Office Manager at BEST WESTERN PLUS Sundial, responded to this review
Thank you, MattJ000 for your review of Best Western Plus Sundial. We are so glad you enjoyed your stay and our location. Come back and visit soon.

"Sub Par Hotel"

1
18/01/2016

There is little "Plus" to this motel. That's right, motel. The doors to the rooms are exterior not interior. That is the defining factor between a motel and a hotel. This place is like a converted Super 8. Putting the parking lot out back doesn't change that concept. The rooms are bland. I was considering giving a two star rating, but nobody reads 2 star reviews. They read one star and five star. There is no restaurant or bar "adjacent" to the hotel as indicated on the Best Western website. Any places are a block or two away and the restaurants are pricy. Not very convenient if you want a quick snack. As soon as the night clubs across the street open all that you hear is loud bass. If you're doing anything other than passing out after a long night of partying, find another hotel.

Jude N, General Manager at BEST WESTERN PLUS Sundial, responded to this review
Hello Joel, I am so sorry you did not enjoy your stay at the Sundial. Yes we have exterior doors, most people enjoy the access to our Arizona weather. You are welcome to contact me as I am curious what merited your 1 star rating. Shopping, dining, night life, art galleries and Scottsdale Fashion Square, the best mall in SW USA, are all a part of our neighborhood and easily walkable in a 1 - 2 block range. Have a great day, Jude

"Nice stay"

4
11/01/2016

It looks like a very new property. Overall, it looks well care for and clean. I did find part of a cookie on the floor of the room when we checked in. The breakfast was good, but the area was small, but I understand that space in that area of town is a premium. I would stay there again.

Jude N, General Manager at BEST WESTERN PLUS Sundial, responded to this review
Hello Jonathan T, Thank you for taking time to post your review on tripadvisor.com, we appreciate you choosing our hotel and I am happy you enjoyed our complimentary breakfast. Hopefully on your next stay we are able to earn a 5 out of 5 rating. Please feel free to contact us directly at the hotel to book your next reservation. At your service,

"Great location, helpful staff"

5
10/01/2016

This hotel is located in a great location - walking distance to entertainment and food. Staff went out of their way to ensure comfort and satisfaction. Breakfast consisted of fresh fruit and warm options. The only downside was the noise from the traffic and people talking outside. Bring along some earplugs in order to make this an overall "Excellent" experience. Will come back!

Jude N, General Manager at BEST WESTERN PLUS Sundial, responded to this review
Hello Kelly B. Thank you for choosing the Sundial for your hotel in Scottsdale. We look forward to your return. Please feel free to contact us directly for your next reservation and I may suggest requesting an Executive King room or one of our rooms with a balcony on the North side of the hotel. At your service,

"Scottsdale AZ Best Western Sundial"

4
29/12/2015

Location, this hotel is in the right location for visiting with our son who lives in Scottsdale Arizona. We used and appreciated the bountiful breakfast and the workout facility. The refrigerator was used and the bed was comfortable. The rate was reasonable for the accommodation and the room was available several hours before the official check in time.

Jude N, General Manager at BEST WESTERN PLUS Sundial, responded to this review
Hi there B. Kay L Thank you for taking time to leave a review on tripadvisor.com about your stay at the BW PLUS Sundial. When possible, we are happy to check guests in early . I too love our breakfast, especially the home made breakfast burritos and fresh fruit. Our fitness center was installed new in 2015. From all of us, safe travels to you and your family. At your service,

"Right price and place"

3
24/12/2015

Close to everything around fashion square. Many restaurants, plenty of parking at rear of hotel. Not noisy for us, except the heater fan! Perfect relaxing night before we departed for Sky Harbor r(17 minute drive) to Brisbane, Australia Above all a good price.

"Noisy Location"

3
18/12/2015

The location in Scottsdale is great and is why we picked this hotel. Close to Fashion Square, Old Town and Art District. BUT, it is also close to the Live Wire Entertainment venue. Every evening you can hear the loud thumping base that nearly vibrates the room. This continues until 2am. It was LOUD and you can not rest/sleep while this nightclub is open. Also, the beds and bedding were the worse I've ever seen in a BW Plus. Uncomfortable and lacking. No good blanket or comforter at all. Will not stay here again. Thought I was saving money over staying at one of the resorts, but I'd rather spend the extra for a quiet comfortable room.

"Great Staff and property"

5
13/12/2015

I visited on business but the staff were great and always ready to assist. Our Shuttle was always on time with a great and knowledgeable Driver. The hotel was close to nice restaurants all within walking distance and the Mall is just a few blocks away.

"'BEST' Best Western Yet"

5
06/12/2015

My GF and I stayed on a Friday night to attend a concert at a venue that was literally a block away. So the convenience of the location was the hook. Check-in was uneventful, but when we got into our 'Zodiac' room we were pleasantly surprised. Now I should explain that we are semi-frequent travelers and we usually seek out Best Western hotels as they are a good middle-of-the-road hotel and are always a good value, but Sundial exceeded all our expectations. The room was beatifully decorated, clean, and quiet. The vaulted ceilings made the room feel HUGE. The whirlpool was wonderful after a long day of work and partying. The only negatives were that the bed was too soft, but that's a personal preference and a common complaint with me. And, the housekeeping staff made a lot of noise in the morning. My GF and I have never checked out late and certainly didn't need the assistance waking up that was provided with all the intermittent banging. The next time we will request a little courtesy upon check-in. We did not enjoy breakfast, but past experience has been good with other Best Westerns and I wouldn't expect Sundial to be any different. Check-out was nice and quick. We will most certainly return to Sundial whenever we plan to attend an event in Scottsdale and continue to select Best Western hotels wherever we travel.

"Great location but too much noise"

3
22/11/2015

First the good. The hotel itself is unique in design. The rooms are modern and clean. The staff was friendly and accomodating. The breakfast was adequate. The location was great. Near many stores and restaurants and very close to the canal walking path. Plenty of free parking in the back lot and good wifi. Now the bad. There was so much noise all night from the bars in the area. Also the a/c fan came on and off all night and was very loud. We could hear customers slamming doors in the wee hours. The bathroom doors had open slats so it sounded like the person in there was actually in the room with you. Due to so much noise we could not stay there again unless they were able to manage all the noise in the rooms. We barely got any sleep.

"More than Sufficient"

5
22/11/2015

Stayed 6 nights (Sunday-Saturday) for a business trip, and was overall really pleased with everything. The room was quite large, and offered an extremely comfortable bed with nice fluffy pillows, a fridge, whirlpool tub, and a counter with seating. Everything was very clean, and housekeeping never skipped a beat. The only things I missed in the room were a microwave, and the other half of the shower door. These are not things that had a negative impact on my stay though. Some reviewers have mentioned excessive noise, however I did not hear a peep from downtown, even on Friday night. The hotel is located one block from bars/restaurants, and maybe 3 blocks from the shopping "Mecca" of Scottsdale. Beautiful scenery all around, and staff were friendly enough. Pool looked inviting although I did not utilize it. Breakfast was the same everyday, but very good. I would return to this hotel without a doubt if I am ever in the area again. I highly recommend it for business or leisure travelers.

"Great Stay. Helpful Team. "

5
21/11/2015

I stayed at this location for a conference. The staff was excellent. Breakfast could have been changed up a little each morning but it was still sufficient. There is plenty to do in the neighborhood from shopping and dining to nightlife. You could hear the entertainment outside of the room but the ac took care of everything inside. Modern and comfortable room. Everything was clean.

"Great Location"

4
17/11/2015

Attended a conference in Arizona and stayed at the Best Western Sundial. Great location. Walking distance to Old Town Scottsdale, 5th Avenue Shops and Mall. Hotel is very modern, clean and rooms are spacious. It is right across the street from some nightclubs so it can be a little noisy on the weekends. I was in the back of the hotel so the noise didn't effect me. Also when you have the AC on it blocks out the noise. Great complimentary breakfast selection available in the morning. Hotel staff are very accommodating and nice. Shout out to Vince who was the night guy and always available.

"Noise"

2
09/11/2015

If you are in town to experience the local nightlife and entertainment, then this is the hotel. Sunday through Friday the local clubs are jumping and the noise is extreme. Even from a block away you can hear it in the room. I would not recommend this hotel for anyone that is in town to attend business or training. you will not get any rest from the noise.

"Great lovation, too noisy at night."

2
09/11/2015

The hotel, staff and service were fine, but the noise at night from the street traffic, hotel across the street with a very active nightlife area were unbearable. the location was awesome, so close to everything, old town, restaurants and fashion square.

"Great Location"

5
08/11/2015

Walking distance to shopping, restaurants, Old Scottsdale. The hotel is quite modern with clean rooms and friendly staff. Our bed was very comfortable as were the pillows. Really appreciated the air conditioning as it was quite hot while we were there. Bathroom with shower separate from vanity. There is a hair dryer, iron and fridge in the room. I would have liked a safe but that was the only downside. Breakfast was available near the lobby area and was very good. Free wifi in room and also able to print boarding passes in the breakfast area. There was a mix up with our bill at check out but the staff person at the desk resolved the issue and then called us a taxi to go to the airport. I would recommend this hotel. We had a room in the back near the pool so there was no noise from the clubs in the area.

"Nice Hotel"

4
29/10/2015

Nice Hotel, clean with an individual design. Good breakfast buffet and helpful staff. It is let down a little by the rather noisy night clubs across the road particularly on Friday and Saturday night. It is in a handy location for Scottsdale and the Old town Initially stayed in a ground floor room at the front which was superb and quirky. Even had a spa bath in the middle of the large room. Unfortunately it took the full force of the night club bass notes The main rooms at the back are a lot more comfortable although the one I stayed in had an almost over powerful (noisy) AC system. On balance I would be happy to stay there again

"Close to downtown Scottsdale"

5
29/10/2015

This hotel is not a resort, as the pool area was fairly small, and there were no restaurants, however it is more like a business hotel. Its also extremely close to tons of bars, lounges, restaurants, and shopping centers - all on the nicer end. The room was very clean, the bed very comfortable, and the service very friendly.

"Great location"

5
25/10/2015

This was second city of our cross country tour. The hotel was magnificent and the rooms were very modern. Staff was very accommodating. Breakfast was easy and suitable. We were able to walk to restaurants. Very pleased we stayed there.

"A Great Stay"

5
18/10/2015

The rooms are usual in so far as there is a lot of brick and concrete in the room, but it works as the rooms were quite modern. We had a large room with two double beds, fridge in the room, air con (but it was very loud). Breakfast is included, it is buffet style served on paper plates, with plastic knives and forks. there is a swimming pool across the road from the hotel, we did not use, it but we did notice there was no shade. The Hotel is a short walk from the shops and restaurants.

"Quirky but cool"

4
16/10/2015

Good location near downtown Scottsdale. I believe the hotel is seven to eight years old, when I checked in I thought it has been open less than six months. Clean, unique layout of the lobby and most importantly, very friendly people who worked there. It is hard to explain, but it is unique, fairly priced and just was a very nice place to stay.

"Excellent location and comfortable stay"

5
14/10/2015

Best western Sundial within walking distance of Scottsdale Fashion Square although with temperatures over 100 F during our stay we did drive. Found the Sundial really comfortable with super large beds, fridge and microwave and rooms were air conditioned with temperature control. There was also a jacuzzi bath in the room although we didn't try it. Staff were very efficient but friendly too. When our return flight was delayed until the late evening staff let us keep our room until 3pm and ask Housekeeping to clean it last which was much appreciated. Hotel currently being updated in the communal areas but still clean and smart.

"Too Much Noise / Too Little Good Food"

1
12/10/2015

We stayed there one night. Very nice room. Clean. Comfortable beds. Good wifi. However, the partying noise level was way, way too high. Non-stop until 2 am. Breakfast was the worst we ever had at a Best Western (and in the running for worst ever at any hotel). The shower is poorly designed. Half open/half glass door. Water ends up all over the floor. I feel sorry for the cleaning staff. Had to have been designed by some artsy craftsy type (not an engineer). We were looking forward to our stay there but will never stay there again.

Jude N, General Manager at BEST WESTERN PLUS Sundial, responded to this review
Dear Honolulu-Dave, I am so sorry you were not happy with your stay. You mention you had a Very nice room. Clean. Comfortable beds. Good wifi, however is sounds like we misjudged when we assigned your room location. Our Executive King rooms are nice and quiet, even on the weekends. And our Breakfast Burritos and Fresh Cut Fruit are very popular at breakfast. Should you choose to give us another chance, please call the hotel directly and ask for me. I will be happy to make sure the room you receive is quiet and your next review is a 5 out of 5. At your service,

"Clean Hotel in a Quality Location!"

4
12/10/2015

This hotel is obviously not a 5 star, but the quality and cleanliness is great! The staff are very friendly, the hotel is in a prime location within walking distance of Scottsdale Fashion Square and Old Town Scottsdale. The breakfast is great!

Jude N, General Manager at BEST WESTERN PLUS Sundial, responded to this review
Dear Maddison, We are very proud of our cleanliness, service and breakfast. Thank you for taking time to post your experience at the Sundial here on Tripadvisor.com. I will share your comments with everyone here at the hotel. At your service,

"Descouraged"

2
10/10/2015

Not very pleased with my stay at this hotel; the air conditioner woke me up numerous times as it's extremely noisy when it starts, and then it stays loud for the duration of operation. Hotel overall very cold and impersonal, although close to downtown Scottsdale.

Jude N, General Manager at BEST WESTERN PLUS Sundial, responded to this review
Hello George D, I am so sorry to hear you are discouraged with the air conditioner in your room. We have made adjustments to the AC unit in the room you stayed to prevent this from occurring with other guests. We hope you give us a chance again in the future, please feel free to contact me directly to book another stay. At your service,

"Beautiful Property"

5
07/10/2015

Stayed here for one night before flying out of Phoenix. The architecture is quite stunning for a Beat Western. Room was very clean and large. This was the tail end of our trip during which we stayed in BWs in Grand Canyon and Sedona - both excellent as well. The breakfast was the best one we had eaten during the entire week, with lots of variety and good quality food, and the breakfast tacos were delicious. Staff was great and recommended a Mexican restaurant in Old Town, Frank & Lupe's which I will review separately. Definitely recommend going there. BTW, we drove to Old Town as it seemed a bit far of a walk from the hotel, but in fairness it was 104 in Scottsdale that day.

Jude N, General Manager at BEST WESTERN PLUS Sundial, responded to this review
Hello p4snow, your review of the Best Western Plus Sundial is music to our ears. Thank you for staying with us and thank you for taking the time to post your experience here in tripadvisor.com. From our Architecture to our Breakfast, and our Front desk to our Housekeeping departments we hope to see you again soon. At your service,

"Everything i expected "

3
06/10/2015

This hotel is very typical of what you expect in the US, more of a budget hotel than a great hotel, you get value for money for sure but it's pretty dated, breakfast is non existent, gym is non existent, rooms are bigger than imagined, beds are big too, but this hotel is extremely dated, the pool is through the car park and has a chain on it, staff are absolutely awesome, extremely helpful, very polite and attentive, it's a shame this hotel is quite dated, location is ok, looks like lots of construction going on in the surrounding area, the you need a car to get around or UBER, no room service, interesting experience, not a bad hotel just a constructive comment

Jude N, General Manager at BEST WESTERN PLUS Sundial, responded to this review
Hello Hira H. Thank you for your kind words about our staff. On your next visit I hope you are able to take advantage of our Executive Fitness Center, just off the lobby, and our Breakfast including build your own items. Don't miss our home made breakfast burritos. Perhaps next time we can exceed your expectations. At your service,

"Great Scottsdale Location!"

5
05/10/2015

Awesome place to stay! Sleek and compfy rooms and style, great breakfast in the morning, and you can literally walk to the mall and all restaurants and night-life in Scottsdale! The staff and housekeepers are amazing and go out of their way to ensure you have a great stay!

"Shower Nightmare!"

2
01/10/2015

Despite the fact this hotel was in a good location for our needs and was a great price, we were very disappointed! The hand held shower head flew off the wall when the water was turned on and hit my husband in the head. The shower wall was not the right size/design, so water was all over the floor and bathroom door! The wi-fi did not work, the seating area for breakfast was inadequate for the number of guests, the thermostat could not be adjusted, and the TV was lousy. The completed remodeling was very nice; still had more to do. Would like to stay there again, but needs LOTS of improvements!

"Great Location"

4
29/09/2015

Great location as this hotel is close to old town Scottsdale and also the entertainment district. Walking distance to the fashion plaza as well. Rooms are updated and well kept and the pool is small, but no one is out there so there is plenty of space. Breakfast has a nice offering, although very limited seating.

"Great well located hotel"

5
25/09/2015

Just 6 mins flat walk to my favourite of Fashion Mall - open till late every day. Free breakfast at hotel, small but very nice and fresh. Smallish quiet hotel, not for party people. Good helpful staff.