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Best Western Downtown Phoenix

4.0 / 5
313 Avis Tripadvisor
620 N 6th Street, Phoenix, 85004-2149 Etats-Unis  Copy !
PHONE : (602) 452-2020
My research

Hotel advantages

Hotel services

Air conditioning in the hotel
Buisness Plus equipment
24/7 reception
Fitness center
Complimentary breakfast
Free Wifi
Multilingual staff

Room services

Coffee maker
Hair dryer
Iron and ironing board
The strong points

Hotel services

Air conditioning in the hotel
Buisness Plus equipment
24/7 reception
Fitness center
Complimentary breakfast
Free Wifi
Multilingual staff

Room services

Coffee maker
Hair dryer
Iron and ironing board


The Best Western Downtown Phoenix is located within walking distance from many attractions. Take a stroll to an Arizona Diamondbacks baseball game at Chase Field or catch a Phoenix Suns basketball game at the Footprint Center. Our contemporary Best Western Downtown Phoenix hotel is 4 miles from the Phoenix Sky Harbor International Airport. Also located within walking distance to Roosevelt Row where you can enjoy amazing dining options and boutique shopping. Our straightforward rooms have work desks, mini-fridges, microwaves, satellite TVs and free Wi-Fi. Kids 18 and under stay free with an adult. Our Suites have separate living areas with pull-out sofas to give you more space to spread out and enjoy. You will love our full hot breakfast featuring eggs, waffles, biscuits & gravy, sausage or bacon and much more! Take a dip in our outdoor pool or stay fit in the fitness center and sports court with basketball hoop. Our hotel also has a business center and on-site laundry facilities. Whatever the occasion, the Best Western Phoenix Downtown has you covered. Book Today. Our property has a daily parking charge of $18 plus tax for each vehicle. Management reserves the right to refuse to provide accommodation to persons less than 21 years of age unless accompanied by a parent. Identification is required at check-in.


Customer reviews

based on 313 guest reviews
Very Good
Sleep Quality
"Needs renovation"
abrp722, 16 Mai 2024

My wife and I spent 4 nights here. The hotel fully corresponds to its three stars. The room and bathroom were spacious and clean. Bathroom fixtures worked flawlessly. Breakfast was simple but varied enough to suit any taste. The hotel is located in a quiet area, but it's a 5-minute walk to Roosevelt Ave with many restaurants. My wife and I used Uber, which was much cheaper than renting a car. The only downside: the hotel needs renovation. Furniture, carpets, sheets, towels - everything is old, worn out, and creates unpleasant feelings.

"Awesome experience! We will definitely, stay here again!"
Lettie7, 07 Mai 2024

When we arrived at the hotel, Marty checked us in and he was so awesome! He gave us the PPP treatment; professional, polite and proficient. We were even, upgraded without us asking for it and we didn't pay an additional charge. It would be nice if we had more people like him working in the customer service industry. We will be staying at this hotel again in June and we hope we get the pleasure of seeing Marty again. (Marty recognized us a rewards members.)

"No Complaints From Us"
Lindajwil, 15 Avril 2024

We stayed 6 nights for a very reasonable rate, including breakfast. There was no housekeeping offered which didn't bother us. The location for us was great as we did not have a car but were able to walk comfortably around downtown with many food choices available. We especially liked being so close to the Arizona Centre and not far from the Chase field. Would recommend.

"Above and Well Beyond"
Alana H, 06 Avril 2024

Rooms, facilities, and breakfast all surpassed our expectations, but it is the staff that sets this place apart. Months after our stay we needed to obtain a copy of the reservation directly from the hotel. Hotel had since undergone a computer system upgrade and no longer had access to older reservations. Yahaira at the front desk and Manager Lucia worked with us over the course of multiple days to help us get the documentation we needed. I don't often write reviews, and this is obviously a long story made short, but suffice it to say that their kindness, care, diligence, and patience permanently earned our business whenever we need to stay near the airport.

"Stay somewhere else."
oasisannie, 10 Mars 2024

I have never stayed at a hotel where you are not allowed to use the facilities after checking out. I am very angry and disappointed. Our flight is not for another 8 hours and we stayed 5 nights and spent $1,700 and I am not allowed, by myself, to sit by the pool. Never again. I was refused any phone number to speak to a manager. Plus, this place is in a seedy part of town and we were warned by several people not to walk alone at night in the area. Stay somewhere else.

"Perfect stay in downtown"
recorder, 04 Mars 2024

Really nice clean hotel, spacious, great location, super breakfast. What more could I say? How about inexpensive convenient self parking. Much cheaper than nearby hotels. If you want to be in downtown Phoenix this is the place. Easy walking to stadiums, downtown, RoRo district. Easy driving to anywhere, just minutes from the major thoroughfairs.

"Good stay"
Julie D, 20 Février 2024

My family checked in later in the evening for two rooms. Everything went well. Marty was very friendly and helpful. The rooms are very spacious and clean. The beds are very comfortable, the best I have had at a Best Western. The pillows could be a little less soft but were good. I have a bad back so I always love to find a hotel has a shower with very good water pressure which this hotel has. The breakfast was good. There were biscuits and gravy, scrambled eggs and bacon. Cold cereals and different toasts. Yogurt, milks, juices and coffee. I liked that they offered a selection of snack items and drinks for sale at all hours of the day. We took advantage of it often. They have an outdoor pool and hot tub. But no towels available unless you ask at the desk and the water in both pools was very cold this time of year. I made use of the laundry room three times. The only problem was that the coin option on the dryer was broken and the timer option was wacky. You had to push the dry option button until it gets up to how many minutes you want. So if I wanted 30 minutes, I had to push it 30 times! We have been to many Best Westerns and this one was the most expensive. It had the best rooms but not the best breakfasts. So I would say the cost of staying here was a little high.

"Excellent hotel in downton Phoenix"
Gcrespo, 17 Janvier 2024

Even though it is not a luxury hotel, is comfortable and clean. The service is discreet but efficient and kind. We took the room for one night, but the quality of beds and pillows was unexpectedly very good and we slept better than in many luxury hotels. Well located, very recommendable!

"Great room Great location"
underwkd, 08 Janvier 2024

Very easy and plentiful parking, cheaper than most downtown and no valet. Rooms were great, breakfast was great, and you were out on the freeways in minutes. Good eating nearby. Walking distance of many places. Can't say enough good things about this place.

"Richard for the win!"
Deb H, 06 Janvier 2024

Richard was our bellman and was so attentive and amazing. He came right away when requested. Always opened the door for us and helped us off the steps. Played the best music for our trip up the hill too! We vote him employee of the month!!!

"Winter Get Away"
ktkanaman, 30 Décembre 2023

The hotel was very nice. Very central located. We walked to Chase Field for a College Bowl game. They have LYFT service we used to attend a Musical in downtown Tempe. Staff was very friendly and we felt very safe walking. The pool was a nice temperature and the pool & hot tub was very well kept up and clean

"downtown Phoenix"
kenhedler629, 11 Décembre 2023

It has really good amenities and is within walking distance of downtown venues. I feel safe staying there, but I wouldn't at other locations. It is within my price range, I'm using to staying at budget motels when I travel,, but they aren't as nice.

"Nice little oasis"
hockey4959, 19 Septembre 2023

We visited Phoenix & wanted to be near my daughter downtown. Such a nice location; we could walk almost everywhere we went downtown. It was also nice that it was a smaller hotel so it never felt crowded. Breakfasts were simple, but good. The rooms were clean and comfortable. It was especially nice that we had a refrigerator and microwave. I would definitely stay here again.

"Not as easy as it should have been."
pamlove3, 20 Août 2023

Arrived after 1:30pm & was told they were going to charge me with an early check in fee. This road trip included 3 other nights at Best Western facilities where I arrived before 3pm and NO ONE charged me an early check in fee. TIP: Always check to see if the TV works before you settle into your room, mine didn't and my room had to be changed.

"Great Stay at the Best Western Downtown Phoenix"
MikenTien, 30 Juillet 2023

We had a great stay at the Best Western Downtown Phoenix. The hotel was clean, modern and very quiet. Our breakfast each morning was very good, and included, scrambled eggs, bacon or sausage, biscuits and gravy, cereal, toast, waffles, yogurt, coffee/tea, juices, milk/chocolate milk, and several other choices. They have a nice pool, workout center and clothes washing area. Overall a great stay, and close walk to Chase Field and the Footprint Center! We'd definitely stay here again while in Phoenix….

"Gem in downtown Phoenix"
Greg D, 29 Juin 2023

Clean, well maintained property. We arrived early from out of town and the staff made every effort to make us comfortable until our rooms were ready. Restaurant recommendations were very good. Nice room, great bed!

"Had a GREAT time at the Best Western Downtown Phoenix"
spz20132023, 05 Juin 2023

I was in the area for Phoenix Fan Fusion, and staying at Best Western made the whole experience much more enjoyable. The staff was great, rooms were perfect, and breakfast was SUPER convenient for a full day of walking around the convention center. We finished off each day at the convention relaxing in the pool…. I'm 100% going back next year

"Great location, super comfy bed!"
49ers, 04 Juin 2023

Hotel and location were perfect for my trip. Staff very friendly as soon as I arrived and helpful. The bedroom was huge with a kitchenette including a cold fridge (handy to keep your water cold ready for the walkabouts the following day), a microwave and cupboards to keep your rations. There's a Fry's grocery store about 15/20 mins walk from the hotel which is handy for getting any food/beverages for day trips. There was also a lounge area. The telly is a real good size and has a lot of cable channels. The location is quiet so no probs sleeping at night. It is very close to Chase Field (just 15 mins walk down 5th Street straight to the ball park). Farmers market is only 1 block away and a convenient gas station on 7th street about 10 mins, with a couple of Tacos place ( I recommend Tacos Calafia, very good and affordable). Roosevelt Row is also very close; 2 or 3 blocks north. As a solo traveller, I felt safe walking around the hotel, either early in the morning or late-ish in the evening. The hotel has a pool and a half basket ball pitch (ideal for families with children). Breakfast is more than enough for choice: eggs, bacon or sausage, fruits, yogurts, cereals, toast, bagels, danish pastries, fruit salads, orange juice, apple juice and my favourite; biscuit and gravy. You can eat breakfast inside or outside by the pool in the shade! In the lobby, you will find (all day) coffee, decaf, tea and hot chocolate. The bed was wonderful, it was like sleeping on a cloud. With very busy excursions every day including hiking, I had no problems falling asleep and staying asleep all night. Waking up completely refreshed. There is also a 'mini market' by reception if you need any snacks, microwave-able meals or ice cream, as well as band-aids or anything you might have forgotten to bring with you. I would recommend this hotel to any type of travellers. And if you are booked on organised tours, those tour operators will either pick you up from this hotel or from a range of other hotels within 10/15 mins walk from this one which is super handy.

"Excellent in all respects "
Andrew M, 04 Juin 2023

Really good stay at this hotel. The room was clean and comfortable. Breakfast a good added bonus. I was on a business trip and asked reception if I could use their conference room. They were really helpful in this respect and couldn't do enough for us. This hotel is also super convenient to bars and restaurants in downtown phoenix. I'd definitely stay again and highly recommend

"Started Off Good, Quickly Declined"
Gary R, 27 Mai 2023

Came here on a business trip, staying five days. The front desk provided me with restaurant recommendations which was appreciated. My room seemed clean. Breakfast is just ok, your standard complimentary selection. The powdered eggs were not good. They had few cereal choices, different varieties of bread, oatmeal, yogurt, and fruit. Housekeeping is brutally poor. Requested my room to be serviced 3 days in a row and it was NEVER touched during my 5 day stay.

"Disappointing Stay"
happyjtravels17, 15 Janvier 2023

Pros: Nice exterior appearance and fantastic complimentary breakfast with friendly breakfast staff. Nice outdoor pool. Cons: Sketchy Area (All doors are locked 24/7 and there were many sketchy folks hanging around hotel exterior late at night). Staff at Front Desk was AWFUL! No appreciation for being BW Diamond Select, awful customer service. Brandy and Pamela could have cared less if anyone was there. Room was extremely loud. Didn't honor our request based on room location. Towels and sheets had many stains on them. Rooms are in need of renovation. Bathroom was tiny and awkward with cheap, loud toilets + showers. Garbages were always overflowing in common spaces. Expensive per night for parking when parking lot was not secure nor gated. Room spelt musty. Will not return nor recommend.

""BEST" Best Western We've Ever Stayed At"
TucsonGrammy, 09 Janvier 2023

This is a very nice motel. Easy to get to, good parking area. The room was very nice. Good bathroom space, nice TV, comfortable bed, lamps had plug-ins for our phones. The breakfast was excellent!! Pancakes, biscuits and gravy, scrambled eggs, sausage. Good coffee 24/7 in the lobby with flavored creamer. The staff was very helpful and check out. Close to the U of A and many restaurants and shops.

"Nice place to stay in phoenix"
diajanber, 15 Décembre 2022

This hotel in downtown Phoenix has on site parking, a heated outdoor pool, a complimentary hot breakfast, comfortable beds, clean rooms, and a friendly, helpful staff. I felt very safe and comfortable there.

"Comfortable Stay"
George316, 11 Novembre 2022

This hotel is situated a few blocks from relatives & not far from the I-10, so it was in a convenient location. The rooms were clean although dated. It's also situated a few blocks from North from Chase Field which might explain the $18.00/night parking fee. The complimentary breakfast is a great perk with all the fixins.' There are other hotels in the vicinity which may cost more, but this fits my budget.

"Hotel services should offered automatically"
Andrea N, 26 Octobre 2022

The hotel is ok. The breakfast is good. Charging almost $20 a day for parking is excessive. I am so over paying whatever the nightly charge is and having to request that my room be cleaned. That's just taking advantage of guests and treating their staff unfairly by being able to employ fewer workers. Room cleaning should be a given when you stay at any hotel.

"For the price I paid it is not worth it."
glenp451, 24 Octobre 2022

First of all trying to get into the hotel to check in was not easy with the doors locked. I understand with it being downtown Phoenix but should have had a doorbell or something. The sofa sleeper was not comfortable. The front desk people not very friendly. The freezer in the refrigerator was defrosting. Water was leaking onto the floor which made the floor slippery. The biscuits at the breakfast were hard. Too small of an area for the breakfast Room was clean and beds were standard hotel beds.

"From Hawaii to Phoenix"
Garyfish, 07 Octobre 2022

The rooms exceeded our expectations. Very comfortable beds, great downtown location. The manager, Dayneisha was great, super helpful and friendly. She made us feel at home after our long journey. We look forward to coming back and staying here again!

Fearless382286, 28 Septembre 2022

Clean & Conveniently located to downtown, Walkable, UBER & LYFT, RESTAURANTS, CONVIENCE STORES, EATERIES, Public transportation Short distance from airport. Staff knowledgeable & Friendly. Room service efficient.

"Great place to stay"
sharpm0m, 19 Septembre 2022

Key card access for safety. Plenty of parking. Comfy beds. Plesant staff. Clean. Great continental breakfast. 24 hour coffee. Availability to purchase snacks 24 hours a day from staff. We will definitely stay the next time we are in town.

"Value - pool - walking distance to restaurants and sporting venues"
MontanaMac, 14 Septembre 2022

This hotel is a good value, the pool is great and underutilized. Within walking distance to Footprint Center and Chase Field - even in the heat. Parking is expensive, but when combined with the room rate, still a good value. The breakfast is plentiful, hot, fresh.

"Housekeeping Fiasco"
dipseylynn, 07 Septembre 2022

My family and I have been saving to go on a family trip throughout the pandemic. Our last family vacation was back in 2017 so it's been a while; especially since we all live in different areas. My husband and I in Yuma, AZ My sister and her boyfriend in Colton, CA My second sister in Tucson, AZ Our cousin whom we were raised with in Somerton, AZ We were so excited to be together for a week; we had booked two rooms and had all sorts of plans for Phoenix. Upon getting there the check-in lady was super sweet, but when we got into our rooms both were disgusting. In one we found a used condom wrapper and some fake eyelashes under the beds. In the other we found a variety of stains across the sheets and pillow cases. We requested housekeeping, hoping that perhaps it had just been an off day, we understand things happen. But we were told that they could not guarantee housekeeping that day since they were short staffed. Okay, fine, we are trying to be patient and understanding. But obviously we didn't want to sleep in the stained beds, so we ended up buying some sheets/blankets from a Target about a ten minute drive away and draping them over the beds. Well, housekeeping didn't show up until the next day around 5PM. At this point five of us were out and about while one of my sisters were asleep in the room (she works a graveyard shift job and was still trying to adjust to not being on her her usual sleep cycle). Housekeeping simply came in, no knock, no call, nothing. According to my sisters, these two women instantly complain. "Why are they keeping these rooms so dark?" Turn on a light, still not noticing my sister is in bed. "Who the hell books two rooms anyway and who travels with so much crap?" My sister then decides to make her presence known and explains to them that we booked two rooms since there are six of us, that there is "so much crap" because it's six people traveling from four different cities. The housekeepers must have felt comfortable since they only took the dirty towels after that. They didn't take the trash (instead just leaving trash bags on the counters) and didn't clean the floors or beds. So the things we originally had problems with were still there. We didn't see housekeeping again no matter how many times we requested it. When we checked out we made our issues known and got refunded for part of our stay. Overall, its a hit or miss. The desk ladies are kind but housekeeping does whatever they want, including not fully cleaning each room.

"decent for Saboten Con 2022"
ddbringas39, 06 Septembre 2022

an excellent alternative place to stay if the Saboten Con is held at the Sheraton or convention center. staff are friendly, distance to saboten con was adequate and really close to the Arizona center. they charge for parking now at this hotel which is a bummer

"Awesome Hotel"
yodajb, 22 Août 2022

The hotel staff are awesome... The location is great... Close to hospital and cancer center... I appreciate the team at Best Western... They are attentive to ur needs.... Thank you my family and I will most definitely be back.... I stayed while my husband was in the hospital..

"Amazing hotel!"
Jesse W, 21 Juillet 2022

The staff, rooms, and overall stay was great! I enjoyed the fitness room and used the pool while I was there. The breakfast has a great, fresh selection which I enjoyed each of my three nights there. I really enjoyed the healthy options they had.

"Not downtown in sense of being in middle of things, deserted area"
Cricketkris, 21 Mai 2022

Started out with a frosty receptionist, charging for parking in an area where there is plenty, then the hotel is surrounded by empty lots and construction. Glad I'm no here during the week. Good beds, and spacious room. The usual impersonal breakfast. you have to drive to find restaurants.

"Awesome location"
61Tom, 08 Mai 2022

The location is perfect, seems strange though to charge for parking when you are a guest. But beyond that we loved our stay. Everything we wanted to see or do was well within walking distance. We will stay here again.

"Rude and unhelpful"
georgiajetsets, 12 Mars 2022

If you're looking for a warm, hospitable, and reliable place to stay, you should avoid Best Western Downtown Phoenix like the plague. After a long day of travelling we were keen to check in and relax, but were met at the front desk by impossibly rude staff who told us our booking didn't exist. Despite showing the staff our booking confirmation through, they were adamant that we didn't have a reservation and made no effort to check if something was available. We were told (very curtly) to call to arrange any refunds and alternate accommodation. We understand that mix-ups happen, but the attitude of the staff and lack of literally any form of apology is super disappointing. After coming all the way from Australia on our first trip since the pandemic allowed, it sucks to be off to such a rotten start.

"OK, pretty average"
K W, 08 Mars 2022

Decent and very basic hotel. Decent bed, good wifi. Breakfast was just the essential basics. It is near a college campus, and that seems to attract noisy young people. There are several decent restaurants within walking distance. Friendly staff.

"Phoenix Az"
jasminecasillas, 30 Janvier 2022

We got the last room available is what we were told at least. It was right next to the breakfast area.. so we could hear a lot of noise in the morning. But the room was clean and roomy, the bed was very comfortable. I would stay there again.

"Great staff, not the best"
Jared J, 22 Décembre 2021

I'm a BW rewards member for years and have stayed mostly at ones with free breakfast and pool. I try to keep a budget so here we go. Front desk staff was great. Room towels were at best pool area towels. I'll pay a couple dollars more for better towels and fabric softener. The room was a bit tired, but a good mattress. The air conditioner was very loud. The tv was newer and great selection. The pool area had no pool towels and the rooms had one tiny bottle of shampoo and no hand cream. The breakfast was not as good as other Best Westerns. Don't mircowave the sausages please. It was a very clean area so kudos to the staff. The fitness area was very small. The pool area was nice and clean. I can't really recommend it for the price, but I want the great staff to have jobs. They had to be understaffed based on the lack of towels and so so breakfast. Just make this BW quality I see in other areas of the country (the BW in Jerome, ID as one example).

"Quick Stay for Suns game"
recowan, 08 Novembre 2021

It was a tight hotel weekend and BW Downtown had reasonable rates. The stay ended up being just right. Close to Footprint Center, was very clean and the stay seemed to be on their game. Worked out perfect for what we needed.

"Worst experience ever!"
Lorenzo M, 31 Octobre 2021

Several bed bugs bit me during the night, and left marks on my body. The experience was really terrible overnight. When I felt the first bite on my arm, at first, I thought it might have been a mosquito, but when I felt a next bite on my chin and another on my neck, I knew something else was going on. When I turned on the light, I realized it was a bed bug, several of them in fact. When I kill him it spilled all the blood that he had sucked from me. In the end, I could see that I had more bites on my other arm and on my shoulder.

"Don't get a room across from the stairwell"
Pioneer536834, 28 Septembre 2021

My review of this hotel would have been good except for the fact that I was woken up by slamming doors at 1am and it went on all night long. I called the front desk at 1:45 am and she came to our floor to see who was doing it but couldn't find anyone. Sometime after 2:00 am when I was beyond furious and exhausted, I looked through the door peephole to see that it was people coming in through the stairwell and letting the door slam every 10-15 minutes or so. Needless to say I didn't get any sleep because every time I started to fall back to sleep....SLAM!! It was beyond annoying and I was exhausted. I had to be up by 5:30 am. I only got 2 hours of sleep. I had a super long day ahead of me which was horrible on so little sleep. The staff was friendly but all they said is "sorry, we will tell people if they want a quiet night sleep not to get a room across the stairwell". Ummmm what about me?? I wanted a quiet night sleep and I just paid $190 for one night to not even sleep. The bed was super comfortable but if you are listening to slamming doors all night, it doesn't matter how comfortable the bed is. I feel they should have discounted my hotel room after the night I had especially since I made them aware of it. It was the same girl I spoke to at 1:45am that checked me out at 6:00am. Very disappointed!

"Upgraded after concern"
tamigrrl, 19 Septembre 2021

First room we were provided smelled like marijuana and cigarette smoke. We went down to ask for a different room and staff was very attentive to the issue. Quickly apologized and upgraded us to a larger room. Overall, rest of experience was great! Hotel was very quiet, which is not true of all hotels. Nice blackout curtains, good air temp control. Overall, I highly recommend!

"Glad it's a BW now"
Julie D, 16 Septembre 2021

Formerly a Holiday Inn but now a Best Western. I only stay with BWs and other BWs in the area are a bit questionable but this one was great. I can now stay in the central phx area and know I'm in good hands. Thank You.

"Awesome visit"
anneliesem2014, 06 Septembre 2021

The Downtown Phoenix Best Western is amazing! The staff is friendly and welcoming. The hotel is very clean and easy parking. I recommend this hotel for your next visit to Phoenix! Very local! Restaurants and shopping are within walking distance.

"Awesome experience"
sotoonelia, 06 Septembre 2021

Thank you to all hotel staff. All were great with customer service; greeting, making sure all needs were met. Breakfast was also great. My kids enjoyed it. Staff was also very helpful in accommodating to assist with food items for my kids

"Best Western"
Michael R, 25 Août 2021

Upon arrival overall appearance of the building was very nice. Area was clean and well maintained. Lobby area was professional and inviting and rooms were cozy and relaxing. Staff friendly and helpful. Definitely would stay again.

"Great Place to Stay"
Krista S, 22 Août 2021

This hotel was located close enough to lots of restaurants, sports facilities and shopping to walk to almost everywhere we wanted to go. The hotel was clean and staff friendly. I would stay here again.

land3r, 06 Août 2021

Location was good. But the rooms were pretty dirty. The toilet was obviously not cleaned. But thats not the worst part. In the morning I kept feeling crumbs in my bed. Got up to check and found food crumbs towards the end of the bed.. My husband was getting our stuff ready before we head out and he pulled the blanket off. We then discovered a big stain on the blanket. Then checking around the bed we find chips underneath hidden under the bed skirt. Pretty gross knowing you stayed in a bed with unchanged bedding.

"Bad Stay they treat elite members poorly"
amieewalker2021, 23 Juillet 2021

TV didn't work, keys didn't work didn't change us to a room that did work but accommodated another guest that way. Front desk staff was snappy with a tired mom in front of me and blew me off, no internet and burnt breakfast so my stay stunk and I had two kids with me so they were just not happy about all this at all

"No room cleaning"
pat12322002, 20 Juillet 2021

We did not have our room cleaned at all. We posted the door hanger asking for cleaning but it was ignored. We had to pick up our own towels at the front desk. By the time we left our trash was overflowing. I complained after the second night and the desk clerk told me "this has nothing to do with me" What kind of attitude is that?

"So helpful"
DMartinez10223, 06 Juillet 2021

Although there are no bells and whistles the kindness of Brandy (Jill) during a very stressful situation made all the difference and that's why I gave a 5 score. Sometimes cleanliness and kindness are much more important than decor or a few silly extras.

"Fantastic delivered Takeaway"
devilbonney, 06 Juillet 2021

We had to be there to go to surgery at Banner it was close to my destination! The room was great we requested a ground floor and we got it which helped a lot because of my surgery. The34 staff was friendly and we enjoyed the nice clean room with a nice soft bed. The price was great!!!

quettajim07, 07 Juin 2021

Stayed for 5 nights and we got a good sleep because the bed is amazing! TV doesn't have many options but we found something to watch everyday. The location is excellent because it's in a gated area. We enjoyed playing basketball! Happy to find out the front desk had a basketball available.

"Please do not stay at this hotel!"
alonzogggg, 02 Juin 2021

They will not clean your room! Bugs/insects crawling all over the place in the room. All they want to do is take your money! They don't tell you when you check in that the room won't ever be cleaned. You find out when the trash piles up and you eun out of clean towels. They have the nerve to even ask for a $250.00 deposit the stay there.

"Had an enjoyable time"
notime4me, 16 Mai 2021

We took a short weekend trip to Phoenix and stayed at this best western. We chose it primarily because of its Central location. They also did not charge for parking or charge these silly resort fees that some other hotels charged in the area. We used it just as a place to sleep because we were gone during the day doing fun stuff. I would recommend this hotel to somebody who wants to be centrally located in Phoenix to see a bunch of stuff and wants a decent safe place to stay at a reasonable price.

"So comfortable, clean and close to chase field"
amymV6295CQ, 13 Mai 2021

Walking distance to chase field. Very nice staff and bed and sheets were the best! No complaints. Hotel was clean and our room was so nice. TV was great, and we were able to walk to the game. Area was safe and we had a wonderful stay. The sheets were so soft and I can't say enough about the value and our stay. Thank you!

"great hotel in middle of skyscrapers"
257ss, 03 Mars 2021

Was not excited about staying in downtown Phoenix, land of skyscraper hotels and pay to park. Found this gem...a normal hotel at the edge of Phoenix downtown. I like being able to look outside my window and see my vehicle rather than in some underground parking garage. This hotel was within walking distance of restaurants, movie theater, Chase Field. Very clean and updated.

"Poor Customer Service, Holiday Inn Chandler Ocotillo Dr"
fc0llins, 27 Août 2020

After walking in and providing a Credit Card and ID to pay for a room early in the day The evening Desk Clerk erased the CC info and would not let my Associate check in and stay until I again provided all of my CC info online...something I never do! I have meetings tomorrow in the area and offerd to stop by and provide my CC to pay for the room a second time, but this was not acceptable. So, due to the desk clerks mistake I was forced to provide all of my personal CC info online to be sure my associate had a place to stay. Very inflexable, Very unprofessional, Very disappointing...

"Great Location and Nice Hotel"
731julia, 22 Janvier 2020

This was a great hotel and reasonably priced in a great location. It was very clean with a very friendly and helpful staff. I was going for an event at the convention center and it was a very easy walk.

"Good stay"
live_baby_live, 04 Janvier 2020

Stayed here for 2 nights before fly out from Phoenix. Check-in was really no welcome feeling but let me check in earlier. Room had sofa area, and was clean. Except first receptionist, everyone was very friendly. Maybe because of year end? the area was very quiet so took a ride to Scottsdale, about 20min, Fashion Square was fun to visit.

"Highly recommend!"
Hurtado8, 31 Décembre 2019

Very clean and well kept hotel! Great location. Staff was very friendly and accommodating. Beds were comfortable and bathrooms were clean. Breakfast was delicious. Check in and check out went smoothly. I highly recommend this hotel.

V6428WRjenniferc, 15 Décembre 2019

We had a great stay! The beds are incredibly comfortable. With a family of 5 we comfortably fit in a room with 2 Queen beds and a pull out couch. We walked to a local taco restaurant for dinner and it was really good. Swam in the outdoor pool at night in December - what a treat!

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