Best Western Downtown Phoenix

great customer service, clean room and comfy bed. 10/10

Great stay and good location. Will stay there again

Restful and peaceful nights stay this was by far the most comfortable hotel room ever. Many thanks for all who contribute to the upkeep of this hotel. You all deserve a raise.

Jackie, on Breakfast service Saturday and Sunday mornings, was on top of every detail with a warm smile and complete competence. Accommodations were clean and very comfortable. We would definitely stay here again.

Clean & quiet and always a friendly staff

Very clean and relaxing location

Great spot- clean rooms helpful staff, and perfect location. We will return

This place has the best location in regards to just minutes away from the Phoenix Art Museum and the Heard Museum which exhibits art from the indigenous people of the surrounding area. Just a twenty to twenty-five minute drive the world famous Desert Botanical Garden. It can be difficult to find to hotel due to the street being broken into sections, but worth stay at this place. also just a five minute walk to Roosevelt Row.

Our stay was perfect for our daughter's recent graduation. Great location from airport to GCU and within walking distance to great places to celebrate. Rooms were clean with plenty of room, nice breakfast, and enjoyed pool to cool off.

We have stayed at Best Western facilities many times during trips between Washington and Arizona. Quality and service at each have been excellent. We just stayed at the downtown Phoenix facility for its proximity to Banner Health hospital. It was consistent with the high standards of all the others.

I booked a prepaid room. We had to move it out one more day. When I called, I was told it would be another 55.00. I was a GM most of my life, most recently for Best Western, and I never would have treated my customers the way I was treated over that. Not only from the AGM from the hotel but also from the customer relations of BW. And then on top of that, I get charged $18 for parking?????? That's insane! In all my years of being a GM I never worked for a hotel that charged for parking! The one and only bright spot of that hotel was the clerk on duty named MJ. I am appalled at what has happened to customer service in the hospitality industry!!!

Everyone was very polite and friendly

Accessibility . No way to hold door open. Needed to step off trashcan to get into very high bed. Couldn't get over the tub edge to shower. Bedskirt entangling in wheels of mobility device. Entry blocked by furniture configuration. Room extremely grimy and dusty Please do better

Good location friendly staff.

You guys fkt me out of the parking fee. No parking fee was disclosed during the reservation process. No parking fee was mentioned during checkin. At payment of bill right before I left I noticed the parking fee. I asked the person behind the counter what was this parking fee, you guys never mentioned. it. The counter guy sort of smiled and said 'we dont disclose the fee'. I was extremely mad but left. You guys fkt me out of an extra hundred dollars that was never disclosed. You should enjoy the hundred dollars because I will never rent from you again at any best western property. If you have a charge, you have to let people know in advance. You didnt and your counter guy thought it was funny. I didnt.

I had two holds on my accounts for the entire room amount 180.91 for one night, so a total of over 360 dollars of my money was unavailable to me even thought the room was going to be paid for directly by my agency. I called to get this resolved all the way to customer relations and they assured me the holds on my accounts would be reversed. Yah, No they charge me anyway. All I received from CR was I'm sorry that happened to you they the woman said I can give you 2000 best western points on your account. I asked to have her qualify that, what is 2000 point worth. lol less than $20 For them to have 360 dollars of my money on hold and then to top it off still go through with charging me after I talked to 5 people in regards to this and everyone of them assured me the holds would be reversed. When I checked in I did presented all my direct bill documentation. I will never ever stay at a best western again as long as I live.

For what they are (limited service hotel) and the price I paid (<$100/nt), I thought they did a very good job. It was a good sign to see the GM & AGM checking guests in during the peak arrival time. The room itself was very good. It was clean, the AC worked well and was easy to control, the fridge was excellent (most hotel's fridges are poor), my DND was respected, black-out curtains, plugs worked, shower pressure was good, breakfast was okay (for a limited service, breakfast-included operation).

Rooms are not tidy. Toiletries are missing ( only conditioners instead of shampoos , not bathing soaps etc..) . There is an additional fees of 425 , if you check out at 11.30 am instead of 11.00 and this not clear anywhere when you are booking or checking in . Some of the staff at the reception can be more courteous especially for foreign tourists.

Poor hospitality-management; more training for team members to handle concerns & problems. 3-weeks of constant calling, not only til check-in and 45 minute wait to address my concern, currently dealing with the corporation and that is not much better. Website misleading of layout on confirmation; grey bar information conflicts with body information, clickable edit button DOES NOT serve the confirmed reservation. extremely misleading. Overall unfortunate as the Prescott location is a great property, however I will move my personal & professional business to a corporation that provides better hospitality and service.

Stayed here so we could walk to diamondbacks game. Hotel was clean, service was great, front desk was helpful. It was hot as we were heading to the stadium so we took an uber and it was $6. We were able to easily walk back after the game- lots of people and area felt safe to walk. Good affordable spot to stay for game day!

The room i was allocated was filthy,in yhe bathroom on top of the fridge ,microwave windowsill around picture frames thick with dust and dirt..I have pictures and videos to prove it.. Complained to much ,then got Trespassed from the property ( alleged ly i was aggressive. Even though I called thevpolice on this vile disgusting female employee. Avoid this place .I will post my pictures and videos soon about this so called hotel

Hotel was ok. Loved the idea of available coffee all day. Super convenient! Rooms very out dated, screaming to be remodel. Bed was comfortable but pillows too flat (had to double). Breakfast in the morning was ok, good variety. The hotel itself is very conveniently located. On Saturday, the farmers market is just across the street (diagonally). There are many restaurants within walking distance.

The room was OK - pretty spacious with a big bathroom, equipped with a basic coffee maker… (not the kind that makes ‘real' coffee;-(The breakfast is served by the lobby - it offers an OK selection of cereal and breads, there was also some fresh fruit and great yoghurts. The pool and SPA were open and heated. The wi-fi works well… In general OK, a bit dated considering how modern other downtown hotels are. Also, be prepared to pay $18 for parking!!!

I was in Phoenix due to medical emergency with my girlfriend. I selected this hotel with proximity to the hospital. The booking was done on my girlfriend's phone utilizing my C/C historically. She neglected to list my name on the booking, but during check-in the desk person accepted the check-in as I had all her belongings including her I.D. After night two I needed to extend due deterioration of my girlfriends condition in the hospital, which in all was eight nights. The following six nights at another hotel due the eviction by Mgr Lucia for not having my critically ill and hospitalized girlfriend onsite to "OK" me staying there. As I stated, she overlooked adding my name to the reservation. Having all her belongings, I.D. included and my C/C in hand paying for this stay, I could not extend for the following six nights. An additional heap of S**t I really didn't need. Terrible customer service and compassion by this "manager"!

If I could give this hotel 0 stars I would. First of all they have no customer service. Paid in advanced for the hotel and when I went to give credit card for incidentals it was in my married name. They immediately said sorry your credit card is not in your maiden name. I explained that was all I had what else can we do. She states sorry no room no money back and proceeds to say Oh Well. Now imagine traveling for 13 hrs and this is what they say. Of course exhausted I did get loud and couldn't believe no customer service skills. Would not work with me at all on seeing what we could do. I was traveling with my significant other so he asked if he could go the incidentals and they said yes but we called the general manager and said you were angry so we don't have to give you a room. Out almost 500 dollars I would question that hotel all day long. I wish I read the other reviews apparently the front desk is rude and have no idea how to handle situations. I asked for the general Managers name and number and email. They gave me all bogus information Please beware of this place, it is so NOT worth it . I will be reaching out to Best Western to explain this.

i was not happy i had to pay an additional 18 dollars to park in an empty parking lot, after paying 277 dollars for the room. you would think the room charge would be enough.They should let you know in advance, instead of when you show up. everything els was fine except some of the tv remote buttons did not work.

Very nice with some friendly staff. We really recommend this place and the pool we had a lot of fun...bed was so comfy and breakfast was really good. Nice view from the room weather was awesome Thank You were definitely coming back on our next visit here in Phoenix Az

Pamela, the check in receptionist was incredibly rude, confrontational, and condescending. Had a really bad experience with our entire stay because of her. People like that should not be in the hospitality sector. There were also a ton of hidden fees that the hotel is not upfront about when you reserve online.

The hotel is well located but a little tired and in need of an update. Parking is a little expensive but not surprising considering the location. The A/C unit in our room was really noisy. The bed was comfy though and the bedding good and clean. Everything was clean just a bit dated.

The food was good. The hotel was partly close for cleaning and upgrade. It was otherwise a great location and overall a nice hotel located downtown not far from the convention center and other activities. They had a gym for those needing to release stress. They also had a swimming pool and a hot tub.

It was a good experience staying at the best Western good place great staff great prices the rooms were clean good housekeeping the breakfast was wonderful staff was always willing to help answer every question we had overall the best Western is a great place to bring your family good for business trips

This is a wonderful hotel with comfortable beds and pillows. Never had an issue here. Aside from slow internet.

This was my first time staying the downtown Phoenix location. Hotel was clean, bed was comfortable and the continental breakfast was so good. Another bonus for me was the fridge, microwave and coffee maker in the room. So many hotels dont have this feature anymore. I greatly appreciate that Best Western still offers this. I will be back for sure.

I'm a huge fan of Best Western and have never had issues at any other location. My partner and I were extremely disappointed and will not be returning. Customer service was horrible and special accommodations were not even a consideration, although the hotel was fairly empty.

I've gone to this location 2 years in a row for Phoenix Fan Fusion. It's always such a great experience. The staff are friendly and approachable, the hotel is in a great location, the rooms are always clean and the hotel is always so peaceful despite it being full of people visiting for the convention. We love to do breakfast at the hotel each morning before we go to the convention and using the pool to relax afterwards.

I got exactly what I expected from Best Western, which is why I gave it a 5. Clean and comfortable room with modest amenities and a good breakfast with a variety of food. Coffee available in the lobby at all times. There is a small gym that fits 2 people at the most. Free weights only go up to 20 lbs so that's my main complaint. The outdoor seating area is nice. There is a pool but I did not use it. I was in town on business and would definitely stay here again

My wife and I spent 4 nights here. The hotel fully corresponds to its three stars. The room and bathroom were spacious and clean. Bathroom fixtures worked flawlessly. Breakfast was simple but varied enough to suit any taste. The hotel is located in a quiet area, but it's a 5-minute walk to Roosevelt Ave with many restaurants. My wife and I used Uber, which was much cheaper than renting a car. The only downside: the hotel needs renovation. Furniture, carpets, sheets, towels - everything is old, worn out, and creates unpleasant feelings.

When we arrived at the hotel, Marty checked us in and he was so awesome! He gave us the PPP treatment; professional, polite and proficient. We were even, upgraded without us asking for it and we didn't pay an additional charge. It would be nice if we had more people like him working in the customer service industry. We will be staying at this hotel again in June and we hope we get the pleasure of seeing Marty again. (Marty recognized us a rewards members.)

We stayed 6 nights for a very reasonable rate, including breakfast. There was no housekeeping offered which didn't bother us. The location for us was great as we did not have a car but were able to walk comfortably around downtown with many food choices available. We especially liked being so close to the Arizona Centre and not far from the Chase field. Would recommend.

Rooms, facilities, and breakfast all surpassed our expectations, but it is the staff that sets this place apart. Months after our stay we needed to obtain a copy of the reservation directly from the hotel. Hotel had since undergone a computer system upgrade and no longer had access to older reservations. Yahaira at the front desk and Manager Lucia worked with us over the course of multiple days to help us get the documentation we needed. I don't often write reviews, and this is obviously a long story made short, but suffice it to say that their kindness, care, diligence, and patience permanently earned our business whenever we need to stay near the airport.

I have never stayed at a hotel where you are not allowed to use the facilities after checking out. I am very angry and disappointed. Our flight is not for another 8 hours and we stayed 5 nights and spent $1,700 and I am not allowed, by myself, to sit by the pool. Never again. I was refused any phone number to speak to a manager. Plus, this place is in a seedy part of town and we were warned by several people not to walk alone at night in the area. Stay somewhere else.

Really nice clean hotel, spacious, great location, super breakfast. What more could I say? How about inexpensive convenient self parking. Much cheaper than nearby hotels. If you want to be in downtown Phoenix this is the place. Easy walking to stadiums, downtown, RoRo district. Easy driving to anywhere, just minutes from the major thoroughfairs.

My family checked in later in the evening for two rooms. Everything went well. Marty was very friendly and helpful. The rooms are very spacious and clean. The beds are very comfortable, the best I have had at a Best Western. The pillows could be a little less soft but were good. I have a bad back so I always love to find a hotel has a shower with very good water pressure which this hotel has. The breakfast was good. There were biscuits and gravy, scrambled eggs and bacon. Cold cereals and different toasts. Yogurt, milks, juices and coffee. I liked that they offered a selection of snack items and drinks for sale at all hours of the day. We took advantage of it often. They have an outdoor pool and hot tub. But no towels available unless you ask at the desk and the water in both pools was very cold this time of year. I made use of the laundry room three times. The only problem was that the coin option on the dryer was broken and the timer option was wacky. You had to push the dry option button until it gets up to how many minutes you want. So if I wanted 30 minutes, I had to push it 30 times! We have been to many Best Westerns and this one was the most expensive. It had the best rooms but not the best breakfasts. So I would say the cost of staying here was a little high.

Even though it is not a luxury hotel, is comfortable and clean. The service is discreet but efficient and kind. We took the room for one night, but the quality of beds and pillows was unexpectedly very good and we slept better than in many luxury hotels. Well located, very recommendable!

Very easy and plentiful parking, cheaper than most downtown and no valet. Rooms were great, breakfast was great, and you were out on the freeways in minutes. Good eating nearby. Walking distance of many places. Can't say enough good things about this place.

Richard was our bellman and was so attentive and amazing. He came right away when requested. Always opened the door for us and helped us off the steps. Played the best music for our trip up the hill too! We vote him employee of the month!!!

The hotel was very nice. Very central located. We walked to Chase Field for a College Bowl game. They have LYFT service we used to attend a Musical in downtown Tempe. Staff was very friendly and we felt very safe walking. The pool was a nice temperature and the pool & hot tub was very well kept up and clean

It has really good amenities and is within walking distance of downtown venues. I feel safe staying there, but I wouldn't at other locations. It is within my price range, I'm using to staying at budget motels when I travel,, but they aren't as nice.

We visited Phoenix & wanted to be near my daughter downtown. Such a nice location; we could walk almost everywhere we went downtown. It was also nice that it was a smaller hotel so it never felt crowded. Breakfasts were simple, but good. The rooms were clean and comfortable. It was especially nice that we had a refrigerator and microwave. I would definitely stay here again.

Arrived after 1:30pm & was told they were going to charge me with an early check in fee. This road trip included 3 other nights at Best Western facilities where I arrived before 3pm and NO ONE charged me an early check in fee. TIP: Always check to see if the TV works before you settle into your room, mine didn't and my room had to be changed.

We had a great stay at the Best Western Downtown Phoenix. The hotel was clean, modern and very quiet. Our breakfast each morning was very good, and included, scrambled eggs, bacon or sausage, biscuits and gravy, cereal, toast, waffles, yogurt, coffee/tea, juices, milk/chocolate milk, and several other choices. They have a nice pool, workout center and clothes washing area. Overall a great stay, and close walk to Chase Field and the Footprint Center! We'd definitely stay here again while in Phoenix….

Clean, well maintained property. We arrived early from out of town and the staff made every effort to make us comfortable until our rooms were ready. Restaurant recommendations were very good. Nice room, great bed!

I was in the area for Phoenix Fan Fusion, and staying at Best Western made the whole experience much more enjoyable. The staff was great, rooms were perfect, and breakfast was SUPER convenient for a full day of walking around the convention center. We finished off each day at the convention relaxing in the pool…. I'm 100% going back next year

Hotel and location were perfect for my trip. Staff very friendly as soon as I arrived and helpful. The bedroom was huge with a kitchenette including a cold fridge (handy to keep your water cold ready for the walkabouts the following day), a microwave and cupboards to keep your rations. There's a Fry's grocery store about 15/20 mins walk from the hotel which is handy for getting any food/beverages for day trips. There was also a lounge area. The telly is a real good size and has a lot of cable channels. The location is quiet so no probs sleeping at night. It is very close to Chase Field (just 15 mins walk down 5th Street straight to the ball park). Farmers market is only 1 block away and a convenient gas station on 7th street about 10 mins, with a couple of Tacos place ( I recommend Tacos Calafia, very good and affordable). Roosevelt Row is also very close; 2 or 3 blocks north. As a solo traveller, I felt safe walking around the hotel, either early in the morning or late-ish in the evening. The hotel has a pool and a half basket ball pitch (ideal for families with children). Breakfast is more than enough for choice: eggs, bacon or sausage, fruits, yogurts, cereals, toast, bagels, danish pastries, fruit salads, orange juice, apple juice and my favourite; biscuit and gravy. You can eat breakfast inside or outside by the pool in the shade! In the lobby, you will find (all day) coffee, decaf, tea and hot chocolate. The bed was wonderful, it was like sleeping on a cloud. With very busy excursions every day including hiking, I had no problems falling asleep and staying asleep all night. Waking up completely refreshed. There is also a 'mini market' by reception if you need any snacks, microwave-able meals or ice cream, as well as band-aids or anything you might have forgotten to bring with you. I would recommend this hotel to any type of travellers. And if you are booked on organised tours, those tour operators will either pick you up from this hotel or from a range of other hotels within 10/15 mins walk from this one which is super handy.

Really good stay at this hotel. The room was clean and comfortable. Breakfast a good added bonus. I was on a business trip and asked reception if I could use their conference room. They were really helpful in this respect and couldn't do enough for us. This hotel is also super convenient to bars and restaurants in downtown phoenix. I'd definitely stay again and highly recommend

Came here on a business trip, staying five days. The front desk provided me with restaurant recommendations which was appreciated. My room seemed clean. Breakfast is just ok, your standard complimentary selection. The powdered eggs were not good. They had few cereal choices, different varieties of bread, oatmeal, yogurt, and fruit. Housekeeping is brutally poor. Requested my room to be serviced 3 days in a row and it was NEVER touched during my 5 day stay.

Pros: Nice exterior appearance and fantastic complimentary breakfast with friendly breakfast staff. Nice outdoor pool. Cons: Sketchy Area (All doors are locked 24/7 and there were many sketchy folks hanging around hotel exterior late at night). Staff at Front Desk was AWFUL! No appreciation for being BW Diamond Select, awful customer service. Brandy and Pamela could have cared less if anyone was there. Room was extremely loud. Didn't honor our request based on room location. Towels and sheets had many stains on them. Rooms are in need of renovation. Bathroom was tiny and awkward with cheap, loud toilets + showers. Garbages were always overflowing in common spaces. Expensive per night for parking when parking lot was not secure nor gated. Room spelt musty. Will not return nor recommend.

This is a very nice motel. Easy to get to, good parking area. The room was very nice. Good bathroom space, nice TV, comfortable bed, lamps had plug-ins for our phones. The breakfast was excellent!! Pancakes, biscuits and gravy, scrambled eggs, sausage. Good coffee 24/7 in the lobby with flavored creamer. The staff was very helpful and friendly.....fast check out. Close to the U of A and many restaurants and shops.

This hotel in downtown Phoenix has on site parking, a heated outdoor pool, a complimentary hot breakfast, comfortable beds, clean rooms, and a friendly, helpful staff. I felt very safe and comfortable there.

This hotel is situated a few blocks from relatives & not far from the I-10, so it was in a convenient location. The rooms were clean although dated. It's also situated a few blocks from North from Chase Field which might explain the $18.00/night parking fee. The complimentary breakfast is a great perk with all the fixins.' There are other hotels in the vicinity which may cost more, but this fits my budget.

The hotel is ok. The breakfast is good. Charging almost $20 a day for parking is excessive. I am so over paying whatever the nightly charge is and having to request that my room be cleaned. That's just taking advantage of guests and treating their staff unfairly by being able to employ fewer workers. Room cleaning should be a given when you stay at any hotel.

First of all trying to get into the hotel to check in was not easy with the doors locked. I understand with it being downtown Phoenix but should have had a doorbell or something. The sofa sleeper was not comfortable. The front desk people not very friendly. The freezer in the refrigerator was defrosting. Water was leaking onto the floor which made the floor slippery. The biscuits at the breakfast were hard. Too small of an area for the breakfast Room was clean and beds were standard hotel beds.

The rooms exceeded our expectations. Very comfortable beds, great downtown location. The manager, Dayneisha was great, super helpful and friendly. She made us feel at home after our long journey. We look forward to coming back and staying here again!

Clean & Conveniently located to downtown, Walkable, UBER & LYFT, RESTAURANTS, CONVIENCE STORES, EATERIES, Public transportation Short distance from airport. Staff knowledgeable & Friendly. Room service efficient.

Key card access for safety. Plenty of parking. Comfy beds. Plesant staff. Clean. Great continental breakfast. 24 hour coffee. Availability to purchase snacks 24 hours a day from staff. We will definitely stay the next time we are in town.

This hotel is a good value, the pool is great and underutilized. Within walking distance to Footprint Center and Chase Field - even in the heat. Parking is expensive, but when combined with the room rate, still a good value. The breakfast is plentiful, hot, fresh.

My family and I have been saving to go on a family trip throughout the pandemic. Our last family vacation was back in 2017 so it's been a while; especially since we all live in different areas. My husband and I in Yuma, AZ My sister and her boyfriend in Colton, CA My second sister in Tucson, AZ Our cousin whom we were raised with in Somerton, AZ We were so excited to be together for a week; we had booked two rooms and had all sorts of plans for Phoenix. Upon getting there the check-in lady was super sweet, but when we got into our rooms both were disgusting. In one we found a used condom wrapper and some fake eyelashes under the beds. In the other we found a variety of stains across the sheets and pillow cases. We requested housekeeping, hoping that perhaps it had just been an off day, we understand things happen. But we were told that they could not guarantee housekeeping that day since they were short staffed. Okay, fine, we are trying to be patient and understanding. But obviously we didn't want to sleep in the stained beds, so we ended up buying some sheets/blankets from a Target about a ten minute drive away and draping them over the beds. Well, housekeeping didn't show up until the next day around 5PM. At this point five of us were out and about while one of my sisters were asleep in the room (she works a graveyard shift job and was still trying to adjust to not being on her her usual sleep cycle). Housekeeping simply came in, no knock, no call, nothing. According to my sisters, these two women instantly complain. "Why are they keeping these rooms so dark?" Turn on a light, still not noticing my sister is in bed. "Who the hell books two rooms anyway and who travels with so much crap?" My sister then decides to make her presence known and explains to them that we booked two rooms since there are six of us, that there is "so much crap" because it's six people traveling from four different cities. The housekeepers must have felt comfortable since they only took the dirty towels after that. They didn't take the trash (instead just leaving trash bags on the counters) and didn't clean the floors or beds. So the things we originally had problems with were still there. We didn't see housekeeping again no matter how many times we requested it. When we checked out we made our issues known and got refunded for part of our stay. Overall, its a hit or miss. The desk ladies are kind but housekeeping does whatever they want, including not fully cleaning each room.

an excellent alternative place to stay if the Saboten Con is held at the Sheraton or convention center. staff are friendly, distance to saboten con was adequate and really close to the Arizona center. they charge for parking now at this hotel which is a bummer

The hotel staff are awesome... The location is great... Close to hospital and cancer center... I appreciate the team at Best Western... They are attentive to ur needs.... Thank you my family and I will most definitely be back.... I stayed while my husband was in the hospital..

The staff, rooms, and overall stay was great! I enjoyed the fitness room and used the pool while I was there. The breakfast has a great, fresh selection which I enjoyed each of my three nights there. I really enjoyed the healthy options they had.

Started out with a frosty receptionist, charging for parking in an area where there is plenty, then the hotel is surrounded by empty lots and construction. Glad I'm no here during the week. Good beds, and spacious room. The usual impersonal breakfast. you have to drive to find restaurants.

The location is perfect, seems strange though to charge for parking when you are a guest. But beyond that we loved our stay. Everything we wanted to see or do was well within walking distance. We will stay here again.

If you're looking for a warm, hospitable, and reliable place to stay, you should avoid Best Western Downtown Phoenix like the plague. After a long day of travelling we were keen to check in and relax, but were met at the front desk by impossibly rude staff who told us our booking didn't exist. Despite showing the staff our booking confirmation through booking.com, they were adamant that we didn't have a reservation and made no effort to check if something was available. We were told (very curtly) to call booking.com to arrange any refunds and alternate accommodation. We understand that mix-ups happen, but the attitude of the staff and lack of literally any form of apology is super disappointing. After coming all the way from Australia on our first trip since the pandemic allowed, it sucks to be off to such a rotten start.

Decent and very basic hotel. Decent bed, good wifi. Breakfast was just the essential basics. It is near a college campus, and that seems to attract noisy young people. There are several decent restaurants within walking distance. Friendly staff.

We got the last room available is what we were told at least. It was right next to the breakfast area.. so we could hear a lot of noise in the morning. But the room was clean and roomy, the bed was very comfortable. I would stay there again.

I'm a BW rewards member for years and have stayed mostly at ones with free breakfast and pool. I try to keep a budget so here we go. Front desk staff was great. Room towels were at best pool area towels. I'll pay a couple dollars more for better towels and fabric softener. The room was a bit tired, but a good mattress. The air conditioner was very loud. The tv was newer and great selection. The pool area had no pool towels and the rooms had one tiny bottle of shampoo and no hand cream. The breakfast was not as good as other Best Westerns. Don't mircowave the sausages please. It was a very clean area so kudos to the staff. The fitness area was very small. The pool area was nice and clean. I can't really recommend it for the price, but I want the great staff to have jobs. They had to be understaffed based on the lack of towels and so so breakfast. Just make this BW quality I see in other areas of the country (the BW in Jerome, ID as one example).

It was a tight hotel weekend and BW Downtown had reasonable rates. The stay ended up being just right. Close to Footprint Center, was very clean and the stay seemed to be on their game. Worked out perfect for what we needed.

Several bed bugs bit me during the night, and left marks on my body. The experience was really terrible overnight. When I felt the first bite on my arm, at first, I thought it might have been a mosquito, but when I felt a next bite on my chin and another on my neck, I knew something else was going on. When I turned on the light, I realized it was a bed bug, several of them in fact. When I kill him it spilled all the blood that he had sucked from me. In the end, I could see that I had more bites on my other arm and on my shoulder.

My review of this hotel would have been good except for the fact that I was woken up by slamming doors at 1am and it went on all night long. I called the front desk at 1:45 am and she came to our floor to see who was doing it but couldn't find anyone. Sometime after 2:00 am when I was beyond furious and exhausted, I looked through the door peephole to see that it was people coming in through the stairwell and letting the door slam every 10-15 minutes or so. Needless to say I didn't get any sleep because every time I started to fall back to sleep....SLAM!! It was beyond annoying and I was exhausted. I had to be up by 5:30 am. I only got 2 hours of sleep. I had a super long day ahead of me which was horrible on so little sleep. The staff was friendly but all they said is "sorry, we will tell people if they want a quiet night sleep not to get a room across the stairwell". Ummmm what about me?? I wanted a quiet night sleep and I just paid $190 for one night to not even sleep. The bed was super comfortable but if you are listening to slamming doors all night, it doesn't matter how comfortable the bed is. I feel they should have discounted my hotel room after the night I had especially since I made them aware of it. It was the same girl I spoke to at 1:45am that checked me out at 6:00am. Very disappointed!

First room we were provided smelled like marijuana and cigarette smoke. We went down to ask for a different room and staff was very attentive to the issue. Quickly apologized and upgraded us to a larger room. Overall, rest of experience was great! Hotel was very quiet, which is not true of all hotels. Nice blackout curtains, good air temp control. Overall, I highly recommend!

Formerly a Holiday Inn but now a Best Western. I only stay with BWs and other BWs in the area are a bit questionable but this one was great. I can now stay in the central phx area and know I'm in good hands. Thank You.

The Downtown Phoenix Best Western is amazing! The staff is friendly and welcoming. The hotel is very clean and easy parking. I recommend this hotel for your next visit to Phoenix! Very local! Restaurants and shopping are within walking distance.

Thank you to all hotel staff. All were great with customer service; greeting, making sure all needs were met. Breakfast was also great. My kids enjoyed it. Staff was also very helpful in accommodating to assist with food items for my kids

Upon arrival overall appearance of the building was very nice. Area was clean and well maintained. Lobby area was professional and inviting and rooms were cozy and relaxing. Staff friendly and helpful. Definitely would stay again.

This hotel was located close enough to lots of restaurants, sports facilities and shopping to walk to almost everywhere we wanted to go. The hotel was clean and staff friendly. I would stay here again.

Location was good. But the rooms were pretty dirty. The toilet was obviously not cleaned. But thats not the worst part. In the morning I kept feeling crumbs in my bed. Got up to check and found food crumbs towards the end of the bed.. My husband was getting our stuff ready before we head out and he pulled the blanket off. We then discovered a big stain on the blanket. Then checking around the bed we find chips underneath hidden under the bed skirt. Pretty gross knowing you stayed in a bed with unchanged bedding.

TV didn't work, keys didn't work didn't change us to a room that did work but accommodated another guest that way. Front desk staff was snappy with a tired mom in front of me and blew me off, no internet and burnt breakfast so my stay stunk and I had two kids with me so they were just not happy about all this at all

We did not have our room cleaned at all. We posted the door hanger asking for cleaning but it was ignored. We had to pick up our own towels at the front desk. By the time we left our trash was overflowing. I complained after the second night and the desk clerk told me "this has nothing to do with me" What kind of attitude is that?

Although there are no bells and whistles the kindness of Brandy (Jill) during a very stressful situation made all the difference and that's why I gave a 5 score. Sometimes cleanliness and kindness are much more important than decor or a few silly extras.

We had to be there to go to surgery at Banner it was close to my destination! The room was great we requested a ground floor and we got it which helped a lot because of my surgery. The34 staff was friendly and we enjoyed the nice clean room with a nice soft bed. The price was great!!!

Stayed for 5 nights and we got a good sleep because the bed is amazing! TV doesn't have many options but we found something to watch everyday. The location is excellent because it's in a gated area. We enjoyed playing basketball! Happy to find out the front desk had a basketball available.

They will not clean your room! Bugs/insects crawling all over the place in the room. All they want to do is take your money! They don't tell you when you check in that the room won't ever be cleaned. You find out when the trash piles up and you eun out of clean towels. They have the nerve to even ask for a $250.00 deposit the stay there.

We took a short weekend trip to Phoenix and stayed at this best western. We chose it primarily because of its Central location. They also did not charge for parking or charge these silly resort fees that some other hotels charged in the area. We used it just as a place to sleep because we were gone during the day doing fun stuff. I would recommend this hotel to somebody who wants to be centrally located in Phoenix to see a bunch of stuff and wants a decent safe place to stay at a reasonable price.

Walking distance to chase field. Very nice staff and bed and sheets were the best! No complaints. Hotel was clean and our room was so nice. TV was great, and we were able to walk to the game. Area was safe and we had a wonderful stay. The sheets were so soft and I can't say enough about the value and our stay. Thank you!

Was not excited about staying in downtown Phoenix, land of skyscraper hotels and pay to park. Found this gem...a normal hotel at the edge of Phoenix downtown. I like being able to look outside my window and see my vehicle rather than in some underground parking garage. This hotel was within walking distance of restaurants, movie theater, Chase Field. Very clean and updated.

After walking in and providing a Credit Card and ID to pay for a room early in the day The evening Desk Clerk erased the CC info and would not let my Associate check in and stay until I again provided all of my CC info online...something I never do! I have meetings tomorrow in the area and offerd to stop by and provide my CC to pay for the room a second time, but this was not acceptable. So, due to the desk clerks mistake I was forced to provide all of my personal CC info online to be sure my associate had a place to stay. Very inflexable, Very unprofessional, Very disappointing...

This was a great hotel and reasonably priced in a great location. It was very clean with a very friendly and helpful staff. I was going for an event at the convention center and it was a very easy walk.

Stayed here for 2 nights before fly out from Phoenix. Check-in was really no welcome feeling but let me check in earlier. Room had sofa area, and was clean. Except first receptionist, everyone was very friendly. Maybe because of year end? the area was very quiet so took a ride to Scottsdale, about 20min, Fashion Square was fun to visit.

Very clean and well kept hotel! Great location. Staff was very friendly and accommodating. Beds were comfortable and bathrooms were clean. Breakfast was delicious. Check in and check out went smoothly. I highly recommend this hotel.

We had a great stay! The beds are incredibly comfortable. With a family of 5 we comfortably fit in a room with 2 Queen beds and a pull out couch. We walked to a local taco restaurant for dinner and it was really good. Swam in the outdoor pool at night in December - what a treat!