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SureStay Hotel by Best Western Phoenix Airport, Phoenix

3037 E Van Buren Street, 85008-6806, Phoenix, United States - See on a map
SureStay Hotel by Best Western Phoenix Airport - Exterior The SureStay Hotel by Best Western Phoenix Airport is ideally located in the center of Phoenix. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The SureStay Hotel by Best Western Phoenix Airport is a mid-class hotel and an affordable place to stay. Guests are offered a complimentary 24-hour on demand shuttle to and from the airport when booking a room and the hotel offers park and fly packages. Both single and double accommodations are offered. Guests are delighted to find out their stay includes free local phone calls, free wireless Internet, as well as a 49-inch flat screen television that has access to HBO®, ESPN®, CNN®, a microwave, a refrigerator and a coffee maker in every room. A complimentary continental breakfast is offered as well, which includes fresh fruit, pastries, juices, assorted cereals and hot coffee every morning. Guests can do their laundry on the premises, too. Pet friendly hotel charging $25 pet fee.

SureStay

Hotel by Best Western Phoenix Airport

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Hotel advantages

  • Complimentary continental breakfast
    Complimentary continental breakfast
  • Airport shuttle
    Airport shuttle
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 65 guest reviews
NOTE ISSUED
Excellent
17
Very Good
12
Average
16
Poor
7
Terrible
13
REFER TO NOTICE
Business Business
16
Couples Couples
12
Family Family
9
Friends getaway Friends getaway
0
Solo travel Solo travel
6
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Poor Customer Service"

1
User 16/08/2020

was surprised to find my booking (via booking.com) cancelled because “The system cancelled it”. Looks like the lady at the reception didn't know how to deal with the system, so just refused me. (While they had vacancies). Fine, I stayed at another hotel. But that's an interesting customer service. According to their policy you can't stay unless you live more than 40 miles away. For an unknown reason, they thought i am local. I live in Los Angeles (380 miles away) and had my ID to prove the address, but...

Tina M, General Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
Barabasnatalia, Thank you for your feedback. We are saddened to know that you were not happy with the service you received from our front desk staff during your stay. It is our goal to impress you and exceed your expectations with every visit, and it is disheartening to learn that we did not fulfill this ambition. I hope you will accept our sincerest apologies for these difficulties, and I thank you for bringing the matter to our attention. Please keep us in mind for your next stay in the area.

"Nice place to cool off"

2
User 20/07/2020

This used to be our go to hotel. The room and staff were great! Unfortunately, unless you like to be awoken by the smell of marijuana at all hours of the night, this is not the hotel to stay at anymore. It was fun while it lasted. Definitely not a family friendly hotel.

Tina M, General Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
FreddieA64, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. I am so sorry that you smelled smoke in your room. Unfortunately, despite our efforts to ensure that nobody smokes in non-smoking rooms, it does occasionally happen and I hope you'll accept our sincerest apologies for the smell of smoke that you experienced. We do appreciate the compliments to our staff and we are all looking forward to seeing you again!

"Home hunt "

4
paws0810, Port Saint Lucie, Florida 17/07/2020

Because our first hotel was a disaster Expedia helped us get into this hotel. Closer to the airport the price was higher than the original hotel and even with that because of Covid no one comes in and changes your room which is fine. They give you the towels in advance room is clean it's quiet it's not actually the greatest but it will do.

Tina M, General Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
paws0810, Thank you so much for your kind comments and review regarding your most recent stay with us. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

"Horrible take away your best Western franchise "

1
Kamihameha, North Chicago, Illinois 19/06/2020

Horrible customer service! Had to stay for a few days but never got room service or cleaning! The one lady (shorter heavy set dark skin) was extremely rude when asked for basic things (TP and towels). The pool was not open when we got here and the internet was broken! Lots of creepy customers as well! Stay somewhere else for your family's sake!

Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
Kamihameha, Thank you for bringing to our attention your experience with our staff and comments regarding your stay in our hotel. We apologize if our staff has been rude to you or that they were not treating you as best as they can. Please give us time to investigate the matter of your concern so we can do appropriate actions. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future.

"Not a Best Western"

1
Odawg17, Sierra Vista, Arizona 12/06/2020

Definitely not a Best Western. People of lower moral character frequent this place and stay here. I felt like my truck was going to be stripped for parts. I know COVID 19 closed the pools but to let it turn green especially where it is noticeable by patrons is bad business practice. The website stated breakfast and no cancellation fees that was total BS. The room is nasty and makes you feel like bugs are crawling all over you. Came back with hives and a rash from sleeping here.

Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
Odawg17. We want to thank you for sharing your experience, though we are very sorry the cleanliness of your room wasn't up to our typical standards and I apologize for the negative impression we gave you. We will use your comments as a training opportunity with our housekeeping team. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.

"SureStay is a never stay! Out in the street at 2AM!"

1
ptwint, Mesa, Arizona 24/03/2020

Traveling from Brazil to LA, I stopped in Phoenix to pick up my parent's car. I booked a room in this hotel as my parents are in the at risk population. Upon check in, I was asked for my drivers license. The front desk representative informed me I could not stay here as my address is within 30 miles of the hotel. They are only servicing people flying into Sky Harbor. Even though we could provide boarding passes from the airport, we were still refused a room. I asked to speak with the Manager and was told he was sleeping and he would not wake him as he was confident he would adhere to this policy. Where is this policy written, certainly not on the booking site nor the SureStay Best Western website. Is this discrimination??

Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
Hi ptwint, Thank you for your honest feedback which will promote practical policy changes and an improved experience for future guests. Your comments help us to understand where we most need to improve for our future visitors and for people like yourself, as we hope you will allow us the opportunity to alter your impressions of our establishment in the future. We hope you'll return someday to see how we're improving.

"Ok but this is a MOTEL not a hotel. "

1
BethJ117, Piedmont, SC 15/03/2020

We just needed a place to sleep before our flight out of Phoenix. This is a motel with doors to the outside. Check in was quick. Room was very nice. I was surprised. New LVP flooring. Spacious bathroom and dressing area. Beds were comfortable. I would have given it 5 stars except I found a toothpick next to the Bible. So I know that even though the room looked clean, it wasn't. Breakfast was good for a continental one. They had a yogurt machine with fruit, granola, and chocolate toppings. That was very good. Area was sketchy though so I would not stay here again.

Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
BethJ117, Your comfort and convenience are our top priorities, and we thank you letting us know how we have been successful in our efforts to impress you ; though I regret to hear that you weren't thoroughly impressed with the location of our motel. I hope that this will not deter you from enjoying our accommodations and services in the future.

"Hotel in a tought neighborhood, Breakfast was just average"

3
Tony L, San Francisco, California 13/03/2020

The hotel is situated in a tough neighborhood on Van Buren and 32nd. There isn't any other places to get a bite to eat or safely head to as the entire surroundings are sketchy. There are numerous homeless or doen-on-their-luck characters lurking around the area that make it a bit unsafe. Breakfast constituted on the two mornings that I was there as just continental: coffee, juice, cereal, muffin. We got there really early in the lobby for the amenity, and it was just as average and nothing more than average. Since the hotel is an open air, older motel-style, the parking lot was a bit noisy after 10:00PM as well as 5:00AM when guests would leave the hotel in their work vehicles. The constant beeping when they are backing up was pretty loud. I would not recommend this place. The price was pretty high due to MLB spring training; however, the exhibition was cancelled due to the coronavirus crisis on the day after that we checked in. The bed was average and the wi-fi does work.

Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
Tony L, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. It is our goal to provide the best lodging experience to our valued guests and your comments are enlightening and revealing. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

"SureStay Phx Airport"

5
daphnesmith2020, Cottonwood, Arizona 10/03/2020

The room was very clean and I felt safe there with my kids even though it's downtown by the airport. The shuttle to the airport was easy to use and very convenient. I didn't have a chance to take advantage of breakfast but the dining room looked nice. It was big and clean. I would stay there again.

Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
daphnesmith2020, Thank you so much for sharing your review and giving us an honest look at the guest experience in our Surestay Hotel by Best Western Phoenix Airport hotel. It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Bring earplugs. Leave valuables home."

1
alleymalley, East Haven, Connecticut 09/03/2020

The noise was unbearable. From the air conditioner to the Street belo . Heard everything. Could not sleep. No in room safe. Did not feel as safe as I should have. The room itself was o . Bed was extremely small for 2 people. Sub par Breakfast (if you can call it that) Left suitcase in car as did not feel it was ok to be left unsecured in the room. I tried sleeping on the floor in the shower to be away from the noise. Did not help. Spend more to get more. Show less

Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
alleymalley, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take value on your report regarding the condition of the air conditioning system . We will act on this complaint seriously and will fix all problems as soon as possible. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Disappointing Breakfast and Neighborhood"

2
inskeepj, Syracuse, Utah 06/03/2020

Don't recommend, spend $50 more and stayaway from this location. Rough neighborhood. Nothing in walking distance and the crowds on the surrounding area are less than desirable. Breakfast was disappointing at best. I asked for a water and nothing was available when I checked in.

Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
inskeepj, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience . I am very sorry that our breakfast did not meet your standards. We will inform the kitchen staff on this problem immediately so they can improve the quality of food that we serve. I hope that this will not deter you from enjoying our accommodations and services in the future.

"First rate stay at a bargain price"

5
CRT814, Glenwood, New Mexico 28/02/2020

If you're on the road or traveling by air, this unassuming hotel is the perfect place to land. The room seemed to be recently remodeled, the bed was super comfortable and the microwave, refrigerator and coffee maker were all you needed to get you going in the morning.

Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
CRT814, Thank you very much for the compliments you give to our hotel! We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Worth the money"

3
DaniMom, Saskatoon 23/02/2020

First off, this is an old motel that has been remodeled. It's in a sketchy part of town, though I did not feel that me or my 9 year old was in danger. That being said, we didn't venture out of the property. There was a smell to the room, but it smelled like an old building that the reno's just couldn't cover. I sprayed some purfume on a handtowel, draped it over the heater and the smell was gone. The room was large with no carpet (yay) and the bathroom had a bathfitter makeover. It was nice that the sink was in the main area and not with the tub or toilet, making it easier for two people to get ready at once. The room was very clean, the sheets and towels were white and unstained. The bed itself was comfortable, but it only had a set of sheets and then a thin blanket on top so we had to crank the room temperature up a bit to sleep. We were on the top floor and it was quiet, however I always have the fan running constantly to block out noise. There is a shuttle to the airport that leaves on the hour, but you do need to book it at least 15 minutes in advance if not longer, otherwiase it is a flat rate $15 taxi ride to the airport The breakfast is mostly bread and muffins. There is some items you can purchase and heat up, such as breakfast sandwiches and burritos. There is a coffee maker, microwave and fridge in the room. The staff were not overly friendly but were not rude either. The price was good compared to other hotels/motels in the area. I would stay there again.

Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
Hi DaniMom, Thank you very much for choosing Surestay Hotel by Best Western Phoenix Airport for your recent visit to the area! It is a pleasure to hear that you appreciate our reasonable rates and we were able to provide you a comfortable experience. We would certainly love to have the opportunity to host you again in the future! Safe travels!

"Not the best"

2
RAK1967, London, United Kingdom 22/02/2020

Pros: 1. breakfast coffee 2. yoghurt machine 3. Room cleanliness Cons: 1. nil fitness centre although advertised 2. abrupt and rude front of house staff 3. area dodgy - don't even consider walking out of the motel!! 4. Big motel so can be noisy all hours of day as users depart for their flights

Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
RAK1967, Thank you so much for taking the time to write this thorough and insightful review. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. We apologize if our staff has been rude to you or that they were not treating you as best as they can. Please give us time to investigate the matter of your concern so we can do appropriate actions. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.

"No Complaints No Raves"

3
davidwT1865WW, Nice, France 20/02/2020

This is an inexpensive basic motel near the airport. Everything needed was in the room (124). The bed was comfortable, and I slept well. There is a small swimming pool. The staff were polite. Breakfast was totally continental but with a good selection of Danish pastry. The nearest restaurant was a seafood place about a half mile walk away; it is the first item on a nearby eatery list supplied by the hotel. It was excellent, very good food very good value for money. Although recently recovered from hip surgery and needing to use a cane, I did not feel threatened while walking to the place and back at night.

Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
davidwT1865WW, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a comfortable experience for our valued guests.It is rewarding to hear that we have succeeded in making you feel comfortable and that you experienced no difficulties with our services or amenities. We hope you're looking forward to your next stay as much as we are!

"Nice Hotel in Sketchy Area but I would stay here again"

3
Bryanem, Lakeville, Minnesota 19/02/2020

All the reviews about this being in a sketchy area are correct. My wife and kids almost refused to go into here when they saw the area. However, once you enter the hotel grounds it was nice and seemed safe, open and well lit. I never saw any sketchy people on the grounds. Price was great, rooms were fine, a good place to stay if you are flying out of the airport. Breakfast was sub par,few choices. If you go out to eat, don't eat anywhere near the hotel. However a short 3-5 mile drive gets you in many restaurants in nicer areas. Look, the area is sketchy but the hotel is fine. As long as you don't go out wandering the local neighborhood late at night you will be just fine. The prices are great and I would rather pay less than pay more to be in a nicer area.

Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
Bryanem, Thank you for taking the time to complete our survey and share your experience! We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with the location of our hotel. I hope that this will not deter you from enjoying our accommodations and services in the future.

"Don't stay here"

1
hollyw123, Rochester, New York 18/02/2020

This hotel is in a terrible area. Two different Uber drivers commented that we were staying in a “bad area”. There are no restaurants in walking distance. I wouldn't recommend walking anywhere. It is VERY loud. Someone was running and stomping for three hours straight on the floor above us and front desk did nothing about it. Shuttle service was great and there are nice places you can Uber to about 5 miles away. An outlet stopped working while we were trying to charge our electronics and the tv also stopped working for no reason. If you plan on getting any sleep, don't stay here. Continental breakfast was worst I've ever seen.

Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
hollyw123, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. I want to apologize for the noises that disturb your rest, All Front Desk Clerks are instructed and trained on how to handle these types of issues and I'm very sorry they failed to correct this problem for you. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future.

"No shuttle service - sent us with a customer in his rental car!"

1
TravIowa, Odebolt, Iowa 06/02/2020

I couldn't believe when we met in the lobby at 5 am to get on the shuttle to the airport and it wasn't a shuttle at all!! They had us ride with another customer in his rental car. We had to haul our luggage to the rental car place, walk to the shuttle bus with all of our luggage, ride to the airport on the shuttle bus and unload our luggage again. The reason we stayed at this hotel was to ride the shuttle and be dropped off at the airport!! The guy who gave us a ride to the car rental place was very nice, but it may not have turned out this way. You don't send customers with a random person in his car!!! Not very safe or responsible!! I absolutely couldn't believe it!!! I would NEVER recommend this hotel!! I wonder if the hotel paid the customer with the rental car something to haul us with him? There were 2 of us, but what if I'd been alone? Unbelievable!!

"Quiet the surprise"

4
User 04/02/2020

Clean and recently renovated. Wonderful WIFI. Friendly helpful staff. Continental breakfast OK with packaged pastries/bagels/etc. Dicey location if you intend to walk anyplace. Not far to restaurants and dollar store, but not safe to be a single person on the street alone

Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
Sheri R, On behalf of my entire team of Surestay Hotel by Best Western Phoenix Airport , we would like to thank you for your wonderful review and for noticing our recent updates that we have made to our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again! Kind reards, General manager of Surestay Hotel by Best Western Phoenix Airport

"Smelly, Loud and Scary"

1
davidhall2020, Calgary, Canada 27/01/2020

I would advise no one to stay at this hotel. The room smelled of urine, there was no control over the loud, raucous patrons, there were no decent restaurants close by (I wouldn't walk that neighbourhood after dark anyway) and there were a lot of people just hanging around washing cars and smoking. Moreover, the manager was not on site and hasn't returned our calls.

Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
davidhall2020, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. We would like to express our apologies for the urine smelled and wish we had known during your stay so that we could have taken action to remedy this issue. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Hope you'll return and let us show you a far better experience.

"Ms"

4
colettem563, Leoville, Saskatchewan, Canada 21/01/2020

Pleasantly clean and newly renovated, no carpet which is refreshing. Staff was courteous, was confusing for the shuttle to get there it was the airport parking shuttle bus which they don't tell you. Other than that very good for your money.

Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
colettem563, On behalf of my entire team, we would like to thank you for your wonderful review and for noticing our recent updates that we have made to our hotel. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We look forward to serving you again! Kind reards, General manager of Surestay Hotel by Best Western Phoenix Airport

"Just one night in Phoenix"

4
Getaway734359, Buffalo, New York 20/01/2020

Hotel staff was helpful, funny, and friendly. Continental breakfast was simple but good. Room was very clean and quiet. Not much in the immediate walking area to see or go to for restaurants. Rooms sat back in off the road and were cozy.

Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
Getaway734359, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again! Kind reards, General manager of Surestay Hotel by Best Western Phoenix Airport

"Great Value"

5
zenusyazzie, Chinle, Arizona 14/01/2020

Great value for the money. The bed was comfy, and the room was spacious. I certainly didn't expect what I saw. It was by far, the most unexpected result I've gotten from a hotel. Best Western has really outdone the competition!

Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
zenusyazzie, Your five star review is greatly appreciated. Thank you very much for choosing Surestay Hotel by Best Western Phoenix Airport for your recent visit to the area! It is a pleasure to hear that you appreciate our reasonable rates and we were able to provide you a comfortable experience. We would certainly love to have the opportunity to host you again in the future! Safe travels!

"One night stay"

3
fehlow, LA 14/01/2020

We needed one night after a late airport arrival and this worked. The airport shuttle was a little difficult to figure out as it is not the hotel's shuttle but a parking lot shuttle. The room was just ok without carpet and poor bed linens. The breakfast was very minimal. It is a 2 story strip motel and there was a fair amount of noise from parking lot car traffic. Only stay here if you can't afford better.

Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
fehlow, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. It is our goal to provide the best lodging experience to our valued guests and your comments are enlightening and revealing. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and experience the improvements we have made with our service.

"You Have To Like What They Did To The Place!"

3
Anthony R, San Bernardino 09/01/2020

The grounds are well kept, and well lit. The rooms were clean, and minimally furnished with modern furniture. The guy at the counter was very polite, but he was on his own. I came in, and there were 4 people waiting. While waiting, an employee came out of a door, and it appeared that he was going to help the guy checking everyone in. Nope, he took a look at us all, and walked on. That was the only "down" point. The hotel is not in the best of areas, but they really are "on it" with security, good lighting, and well-maintained grounds. So, honestly? You're not going to do better for $60-$70. If you're on a tight budget, then this is the hotel for you. They really make sure that their guests comfortable and taken care of once they're on the grounds.

Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
Anthony R, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We hope you're looking forward to your next stay as much as we are!

"A gem"

5
User 08/01/2020

Excellent service and amenities for the price. Staff was excellent and friendly. The room was clean and provided the excellent opportunity for relaxing after a long day. The facility is ideally located close to the airport, public transportation and restaurant.

Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
ashalkowski, Thank you very much for the compliments you give to our hotel! We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again! Kind reards, General manager of Surestay Hotel by Best Western Phoenix Airport

"Great stay!"

4
User 02/01/2020

Check in was fast, value great. Room was clean and attractive. There was a refrigerator and microwave in the room. Breakfast consisted of pastries, cereal, oatmeal, fruit, juice, and coffee. Location was close to restaurants and stores. We enjoyed our stay.

Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
Hi E8039KFjenniferw, Happy new year! Thank you for taking the time to let us know how you enjoyed your stay with us! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area! Kind reards, General manager of Surestay Hotel by Best Western Phoenix Airport

"you get what you pay for"

2
User 27/12/2019

not a hotel for travelers or out of towners...who don't know about the area. budget friendly? yes. guest friendly? oh god no. do your self a favor and make sure you keep the door locked if you decide to stay here.

Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
kw7511, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We want you to know that your feedback and description of your experience at our hotel is of utmost importance to us. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Clean, comfortable, and close to airport."

4
Karla S, Bemidji, United States 16/12/2019

We are Best Western Diamond Select members (way cool rewards program) and this was our first Surestay experience. We chose to stay here because of an early flight out of Sky Harbor. The room was clean, comfortable, and reasonably priced. The airport shuttle was exactly on time and our stay and trip to the airport went off without a hitch.

Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
Karla S, Thank you very much for choosing Surestay Hotel by Best Western Phoenix Airport for your recent visit to the area! It is a pleasure to hear that you appreciate our reasonable rates and we were able to provide you a comfortable experience. We would certainly love to have the opportunity to host you again in the future! Safe travels!

"Nice if you can ignore the area"

3
Gene2459, San Diego 07/12/2019

We stayed at this hotel on a recent road trip. I booked it because of the decent ratings it got and the price was right. What I didnt expect is driving up to the hotel looked like a war zone. It is located in one of the worst areas of Phoenix. There were three men in front of the property that looked like they were conductiing a drug deal. Then I entered the lobby and found a number of respectable looking older people checking in. And the parking lot was filled with nice new cars. There were also people swimming in the hotel pool as if it was a five star resort in the Bahamas. So I settled down a little until we entered our room. We booked a smoking room and when we walked in it smelled like someone had smoked marijuana every hour for the past several weeks. I complained and asked for a new room but the hotel was completely booked. We will not stay here again in spite of the odd enjoyment of other guests.

Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
Gene2459, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We would like to inform you and to our future guest that this is a drug-free environment hotels. Any prohibited drug is not allowed in the premises of the hotel as a compliance to the mandate of the police. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to change your perception of our hotel.

"Great improvements"

4
OntarioCanuck1, Georgetown, Canada 06/12/2019

Stayed here previously, and rooms remodelled very well. Clean rooms, good wifi, good television, easy parking, friendly staff. Nearby 24 hour jack in the box if late arrival. Breakfast low quality but ok.

Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
On behalf of my entire team, we would like to thank you for your wonderful review and for noticing our recent updates that we have made to our hotel. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We look forward to serving you again!

"Consistently comfortable"

5
User 04/12/2019

Love the jetted hot tub rooms. Nothing too fancy, but very clean and a good nights sleep! Great value for the price. My husband and I have stayed here many times and it has been consistently clean, with no issues.

Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
Thank you very much for staying Surestay Hotel by Best Western Phoenix Airport for your recent visit to the area! It is a pleasure to hear that you appreciate our reasonable rates and we were able to provide you a clean and comfortable experience. We would certainly love to have the opportunity to host you again in the future! Safe travels!

"Clean room convenient distance from airport!"

5
Devyns_Nana, Oxnard, California 04/12/2019

Room cleanliness, My family and I enjoyed very much the wooden floors instead of carpeting. The lights in the mirror were nicely bright and My aunt had easy time fixing her hair and makeup. First time staying here and I will not hesitate coming back!

Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
Devyns_Nana, Thank you for taking the time to let us know how you enjoyed your stay with us! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We look forward to serving you again and giving you another five star experience.

"Beware"

3
SonoitaSlim, Sonoita, Arizona 28/11/2019

The 6am shuttle was pulling out as reached the front door. I doing the stay and park. We had stayed there before and assumed the shuttle schedule was the same . I have used a few different ones in the same area. Shuttle times ran from every 15 to 30 minutes. I asked the clerk behind the counter would the shuttle be back in 15 or 30 minutes. She said they ran only on the hour. I told I had never heard of an airport hotel that ran only on the hour and she said "I guess you have checked before you checked in."

Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
SonoitaSlim, Thank you so much for taking the time to leave such a thorough and insightful review regarding the shuttle and suggestions to improve the experience for our valued guests in the future. It's our primary goal to ensure that you receive the best lodging experience and we wish to let you know that your voice is extremely important to us. We will address this concern to our management team and we hope to see you again soon.

"Great improvements, but bed way too soft"

3
Jerry N, SAN DIEGO 23/11/2019

Remodel and upgrades very nice. Definitely worth the money. Only real problem was that the bed was way too unsupportive to our hips and back. Woke up with back pain during the night and it was bad when we got up. Not because it was an old or worn out mattress. Just too soft. Breakfast is non existent. Mini muffins and juice was about it.

Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
Jerry N, On behalf of my entire team of Surestay Hotel by Best Western Phoenix Airport , we would like to thank you for your wonderful review and for noticing our recent updates that we have made to our hotel. However, I do apologize for the discomfort you experienced with our bed and your feedback are certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience. I hope you'll return to enjoy a better experience with our breakfast service as well.

"Missed connecting flight"

5
GM1Ret, Fallon, Nevada 20/11/2019

The weather kept me from connecting my flight from Phoenix to Reno. This was a late notice call. Linda was very nice and helpful. I will be sure to stay here the next time I get stranded because of the weather.

Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
GM1Ret, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We will share your comments with Linda and we look forward to your next visit.

"Clean hotel, large rooms, horrible neighborhood."

4
User 15/11/2019

Rooms: Large clean, and the non-smoking rooms do not smell like smoke. It is also quiet. You could really not expect the rooms to be this nice from looking outside. Location: Well, you can take the shuttle to and from the airport. I highly recommend women do not go outside at night in this neighborhood. As a single woman I felt fine in my room, but the area is really, really, shady. There is a gas station and a couple of fast food places within walking distance, but I would recommend ordering in. The areas is not only dangerous but really ugly. Noise: I stayed 3 or 4 times and it was always quiet. Staff: Most of the time I've been here the staff has been really rude. There are a couple of nice workers but mostly they act super snotty and will obnoxiously deny requests for the type of room you want. Amenities: They have free breakfast and an airport shuttle. You must eat the free breakfast in the cafeteria you can't take it out. Parking is free and easy if you bring your car. Other Note: This place shows up as pet friendly on third party hotel booking sites. However, there is a big "no pets" sign in the lobby. Overall: I gave this place 4 starts because it is cheap and in return you get a large, clean, quiet room. It is perfect for an airport layover but would be a horrible choice for a phoenix vacation.

Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
amyspooky, Thank you for your kind comments and review regarding our high standards of cleanliness. However, We apologize if our staff has been rude to you or that they were not treating you as best as they can. Please give us time to investigate the matter of your concern so we can do appropriate actions. We appreciate your loyalty and look forward to your future visits!

"Unexpectedly delightful"

5
Jim C, myrtle beach, sc, United States 13/11/2019

We were not sure about the neighborhood the hotel is in but were surprised at how nice the property is. The woman who checked us in was great and suggested a fantastic Mexican restaurant to catch lunch at. So good. Room was clean, in good repair and more than took care of our needs.

Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
Hi Jim C, we are excited to learn of your five star experience at our hotel. We thank you for recognizing the service of our staff and the overall cleanliness of the hotel . We take pride on reviews like this as it is a testament of our guest's satisfaction! We sure will strive for the best. Wishing you a very good trip back home and we look forward to serving you again here at the Surestay Hotel by Best Western Phoenix Airport.

"Good value for the money"

5
Ellen A, Columbus, Ohio 11/11/2019

I did the stay and fly deal, and got a very good value for the price. The room was clean, on the first floor (as I had requested), and allowed smoking. That combination is very difficult to find these days. The parking area is secured, and upon my return I found my vehicle in very good condition.

Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
Ellen A, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean and comfortable experience as a good value for your money. We hope you'll return and enjoy another safe five star experience.

"Good price for overnite/5am check out, but room was dirty."

2
Lock808, Honolulu, Hawaii 10/11/2019

Check in and check out service was great. Just needed a room to bathe and sleep for a few hours since we had an early flight, but the room floor was unacceptable, extremely dirty. After bathing you'd expect to get into bed clean. The bath floor was so dirty that our feet got filth on it as we exited the bathroom. So dirty that I took the towels to wipe the floors so we could sleep clean. I walked barefoot and every part of your floors had a dirt film. It couldn't have been cleaned for days, weeks! I took photos of our feet and the filthy towels, then turned them into the front desk upon checking out. The towels were used to clean just the bath area. If I took the time to clean the rest of your hotel room I would have used all the clean towels. I didn't expect much for the price of the room, but the room should at least be clean. I pay for a clean room, that should be automatic, CLEAN ROOM.

Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
Lock808, We want to thank you for sharing your experience, though we are very sorry the cleanliness of your room wasn't up to our typical standards and I apologize for the negative impression we gave you. We will use your comments as a training opportunity with our housekeeping team. Please keep us in mind for your next stay in the area.

"Great Stay!"

5
User 10/11/2019

ThecStaff was very helpful. The room was very clean and comfortable. Shuttle service was quick and the driver was very helpful. I would stay here again. There was nice safe and secure parking for my car.

"One night stay"

5
User 03/11/2019

Great place. Close to airport and car rental return (about 6 min). We would stay again. I have neck and back issues but the bed and pillows we're good. The accommodation seemed to have been recently renovated. Very nice.

Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
Ksac2, I can't begin to tell you how much we enjoyed reading this review and we thank you for leaving your five star rating of our hotel. It is so rewarding to hear that we were able to provide a comfortable bed, pillows and you found the location to be so convenient for your needs. We look forward to serving you again here at the Surestay Hotel by Best Western Phoenix Airport !

"No frills but good for the airport "

3
AdamBilgy, Trowbridge, United Kingdom 27/10/2019

Situated near the airport, with free shuttle bus that runs to and from the airport. Is an old dodgy area that has been cleaned up, but not much available nearby. Friendly check in, and the lady explained the hotels 30 mile hotel radius policy (no one who lives within 30 miles can check in) , in that they don't have issues with affairing couples, rooms being rented by the hour, drug issues or guests who won't leave. The room was clean, with a large comfortable bed, good linens and towels, fridge, microwave, wifi and aircon. Overall good value, clean but take some food with you. The free bus to the airport was pretty good.

Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
AdamBilgy, Thank you for your kind comments regarding our high standards of cleanliness and were able to provide you a comfortable experience. We are excited to learn that we made such a great impression during your recent stay. We are looking forward to hosting you again and have a great day ahead!

"Close to airport, odor in room"

3
Akuyek, Tallinn, Estonia 24/10/2019

Property is well lighted, room is spacious, location near 2 gas station, convenient, asked why people within 30miles are not allowed to stay (never saw that in other hotels), was answered those people came in to have a party they didn't want to have in their own house.

Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
Akuyek, Thank you so much for taking the time to write this thorough and insightful review. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. We would like to express our apologies for the odor and wish we had known during your stay so that we could have taken action to remedy this issue. We look forward to welcoming you back for a return visit.

"Phoenix"

5
Juan R, Baytown, Texas 13/10/2019

The rooms are cleaned daily. The part I like best is that the property is fenced in to keep guest and the vehicles safe. I give them 2 thumbs up. Great job. I would definitely recommend this hotel to my fellow travellers

Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
Juan R, It's good to hear from you and we greatly appreciate that you've taken the time to share your five star experience at our hotel! We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy. Thank you for your recommendation, and we certainly hope that we can be of service to you and your family again on your next trip. Kind regards, General manager of Surestay Hotel by Best Western Phoenix Airport

"Excellent stay"

5
User 08/10/2019

My husband is fussy about hotels so we always wind up spending at least $300 per night. But I needed a place to stay when he was in the hospital and I didn't want to fiend a ton of money. I was really happy with the stay. The room was clean and comfortable. And the staff was super friendly. The soda machine took my two dollars without giving me a soda. They gave me two dollars back and a soda. I tried to pay for it but they wouldn't take it. I like the location too. I ran three miles through beautiful old neighborhoods next to the hotel. Overall a real nice stay.

Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
Hi Angelica H, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again. Kind regards, General manager of Surestay Hotel by Best Western Phoenix Airport

"Not the Best Western brand quality I expected"

3
amdgr82019, Gresham, Oregon 02/10/2019

This is a little better than budget inn or Motel 6. I booked this hotel as it's close to the airport. And I didn't even hesitate because it's Best Western brand. The facility and the rooms are okay but not the service. Breakfast service was disappointing.

Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
amdgr82019, I am very sorry that our breakfast menu did not meet your standards. We will inform the kitchen staff on this problem immediately so they can improve the quality of food that we serve. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area! Kind regards, General manager of Surestay Hotel by Best Western Phoenix Airport

"Good basic hotel for one night stay"

4
CocoaBerkshire, Berkshire 02/10/2019

Easy pick up from the airport. Plenty of room, good bed, room was clean. Left too early for breakfast. Pick up back to airport on time. Had to ask for Best Western reward water and crisps that did come in handy!! Would stay here again.

Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
CocoaBerkshire, Your comfort and convenience are our top priorities, and we thank you letting us know how we have been successful in our efforts to impress you. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We look forward to seeing you again! Kind regards, General manager of Surestay Hotel by Best Western Phoenix Airport

"airport hotel near Phoenix airport"

3
aztrav_9, Williams, Arizona 27/09/2019

I reserved a room at both ends of my trip and left my car there. The rooms were perfectly adequate for what I needed-a quick overnight and a place to keep my car. The rooms have nice engineered vinyl flooring which makes everything feel very clean. They have a separate car lot right behind the building with high wire fencing and bright lights, which felt safe. Only thing they could improve on is the breakfast which was very uninspired, but since the price was right, I didn't expect much. Our flight coming back was five hours delayed so we were worried about being able to get a shuttle at 4am in the morning but they use some kind of service so we didn't even have to wait for the shuttle.Needless to say, after our airline travails(United!!!), it was a relief to get picked up so easily. Clerks were courteous and efficient, and all in all, a good experience.

Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
aztrav_9, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. We look forward to serving you again! Kind regards, General manager of Surestay Hotel by Best Western Phoenix Airport

"Amazing for the rate"

5
User 26/09/2019

This place used to be real rough. They have definitely cleaned it up. Some of the bad reviews are from those that might not know how to see the positive in things. What you get is definitely worth the rate you pay.

Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
realism714, I can't begin to tell you how much we enjoyed reading this review and we thank you for leaving your five star rating of our hotel. We want you to experience the best value for your money, to feel comfortable, and we are thrilled to hear of our success in this ambition. Once again, a big thank you from all of us and we look forward to having you back . Kind regards, General manager of Surestay Hotel by Best Western Phoenix Airport

"Denied a room, even though I had a confirmed reservation"

1
Lionesse, Phoenix 24/09/2019

9/24/19: I arrived at the hotel at 3:30 to check in for my two night stay, and was informed they could not allow me to stay because I lived within 30 miles of the hotel! I reserved my room directly through Best Western on 9/18/19 and received an email confirmation # 219972792 the same day. There was no mention of any such restriction, nor did anyone call me from the hotel. The clerk asked for my ID and then pointed to the sign on the wall that said no guests will be allowed who live within 30 miles. I asked her why I was not informed of this when I booked my reservation, she shrugged her shoulders, I asked what I was supposed to do, she said "I don't know", I asked where supposed to stay she said "I don't care". It was all I could do not to burst into tears in front of all the people standing in line at the front desk. I am disabled, and it's very difficult for me to go anywhere or do anything on my own. This was supposed to be a little get away for me before major surgery. The room I reserved had everything I needed, a great big bed, fridge, microwave and coffeemaker, but the biggest draw for me was the jetted tub. I was thrilled when I found a room so nice in the small budget that I can afford. I managed to arrange a ride from my home to the hotel, and a pickup when I checked out. All of this was not easy for me. And it was all ruined. Worse yet, the attitude of the clerk was beyond awful. To be treated so shabbily in front of all those people. When I got home, and calmed down I called the Best Western reservation line. Customer service opened a case and said they would get back to me in 2-3 days. They told me that their hotels are independently owned & operated, so local policies are not known by the main reservation line. However, local management should have contacted me when they received my reservation with my home address. Finding out while standing at the front desk to check in, is poor management at best. I wonder what is really going on with this local policy? Is it a way that they can turn away disabled customers, legally? I mean who cares where someone lives in relation to the hotel? What if I lived in an apartment complex, and had to stay in a hotel due to repairs to my unit or something? There are all kinds of reasons why someone chooses to stay at a local hotel. Mine was a vacation before surgery, and now its been ruined. Because of this I doubt I will ever choose to stay at another Best Western property, no matter where it is.

Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
Lionesse, Thank you for taking the time to write this review and share your experience. I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

"Denied a room!"

1
Margaret F, Glendale, Arizona 11/09/2019

Re: Booking #2588465774 Booked through Southwest.com in partnership with Booking.com We showed up about 7:30p to check in and were told at the front desk that we could not stay there because our home was within 30 miles of the hotel. I booked this hotel on 8/25/2019, received a confirmation, and communicated directly with the hotel via email. Not once, until we showed up at the front desk, was I told that we could not stay there. Amazingly the hotel was mostly empty and we were still denied a room. I received an email from SureStay Hotel at 7:59p on 9/10/2019 that the hotel could not accommodate us because we lived within 30 miles. As it happens we live during the Summer at Munds Park, AZ, well over 100 miles from the hotel and had driven down to Phoenix and SureStay to overnight before our early early Southwest flight, departing at 5:45a on 9/11/2019. Needless to say we are extremely unhappy with Best Western and SureStay Hotel! It is highly unlikely we will EVER use Best Western again for lodging and certainly not SureStay Hotels! To give us a confirmation and then not rescind it until AFTER we're standing at the front desk to check in is inexcusable! Margaret Fitzgerald

Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
Margaret F, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. We are working to address all of the issues that you mentioned and we thank you for taking the time to share your experience. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future

"Hot ac, housekeeping no good"

3
Enrique M, El Paso, Texas 08/09/2019

Ac not working, housekeeping just talking and forgot to do my room, had to go up to housekeeping and tell them to clean my room , ac was hot and it was like 100degrees. Not going to stay definitely no more always stay in best Western but these one ac was not working

Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
gemende86, I am so sorry to hear about the difficulties that you experienced with the Ac. We wish you would have informed the front desk staff regarding this matter, so we can transfer you in a room that suits your comfort. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. Kind regards, General manager of Surestay Hotel by Best Western Phoenix Airport

"very impressed"

5
patsy312, Wickenburg, Arizona 03/09/2019

i highly recommend this property-clean rooms, great staff, stayed by myself and felt very safe and comfortable. will stay there again whenever in phoenix. Lived in phoenix for many years so know the neighborhood which has completely turned around. As i myself work in a hotel i can say this is one of the best for the price.

Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
Good day patsy312! It is always exciting for us to read such positive reviews from our valued guests and we thank you for leaving your five star rating of our hotel. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We hope you're looking forward to your next stay as much as we are! Kind regards, General manager of Surestay Hotel by Best Western Phoenix Airport

"Very impressed"

5
BWRANCHOGRANDE, Wickenburg 27/08/2019

I had to be in Phoenix, mid August, and as a Front desk Manager in another city, I was very impressed with this property. The first impression from the desk clerk was important and came across as very efficient and friendly. As I experience the hotel from a different prospective then a regular guest I was very impressed by the whole experience. It was a pleasure to walk into a room with new furniture and absolute cleanliness. I also took some ideas from this property back to my own hotel. Great experience all around.

Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
BWRANCHOGRANDE, Greetings from Econo Lodge Airport Hotel. I can't begin to tell you how much we enjoyed reading this review and we thank you for leaving your five star rating of our hotel. It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. We're glad you had a great time with us and we look forward to serving you again.

"Nice property convenient to Airport, well lit and very nice rooms"

4
suptheusa, Page, Arizona 25/08/2019

We spent the night here and used the airport parking. The room was really nice, had a huge raised jacuzzi in it as well as a separate bathroom, tub and shower combo. Clean, convenient and reasonable pricing. Neighborhood is not very high class, but the place is extremely well lit and fenced.

Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
Hello suptheusa, Greetings from Econo Lodge Airport Hotel. Thank you for letting us know how impressed you were with our services and amenities. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience as a good value for your money. We look forward to serving you again!

"Good value for airport stopover"

3
formershrink, New Jersey, USA 05/07/2019

The room was nicer inside than I expected from the outside. Budget motel, but decent and comfortable. Room in good condition, clean and quiet. Note about the airport shuttle. The motel uses a shuttle run by a parking lot. On arrival, I waited not more than 10 minutes. For the return, the shuttle is only available once per hour, but Lyft was $7.

Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
formershrink, It is always a pleasure to receive positive feedback! Thank you for taking the time to share your experience, I am pleased to hear that our hotel was clean and we were able to provide you a comfortable experience the best we can offer in a reasonable price. We hope you're looking forward to your next stay as much as we are!

"Great Service, Great Place to Stay"

5
Joanne A, Prescott Valley, Arizona 19/06/2019

We were looking for a place near the airport with shuttle service. We really got lucky when we found this hotel because it also offered parking while we were on vacation. The staff at the front desk were friendly and the shuttle service was excellent. It was comforting to know that our vehicle was safe in a locked area while we were gone.

Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
Hello Joanne A, Greetings from Econo Lodge Airport Hotel. Thank you so much for your compliments to our free shuttle service! It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. We hope that your next visit will be another five star experience.

"Airport stopover"

3
ATM_12, Cheshunt, United Kingdom 06/06/2019

Just a one night stay after a long flight. Pretty average for an airport hotel but they do obviously get a lot of people "passing through". In a good spot, excellent size rooms with parking directly outside your room. Cheap and cheerful.

Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
ATM_12, Thank you so much for choosing Econo Lodge Airport Hotel. It is so rewarding to hear that we were able to provide a comfortable, convenient experience and our great value. . Once again, thank you for staying with us. We look forward to hosting you again!

"Great stay "

4
989renem, Sahuarita, Arizona 26/05/2019

Great price clean rooms with an iron and clean restroom it even had a mini fridge and microwave and very friendly during check in and check out will stay here again when flying out of PHX. Close to airport

Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
Greetings from Econo Lodge Airport Hotel. It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. On behalf of our entire staff, we thank you for staying with us and we hope to see you again when your travels bring you back to the area!

"Late arrival"

3
GunnHa, Sola Municipality, Norway 21/05/2019

For the price you pay this airport hotel is adequate . We arrived late off a flight but chose to take a taxi rather than hang around for the shuttle , I have no idea how long we would have had to wait but I can say that from the hotel to the airport the shuttle runs once an hour , on the hour. Anyway the check-in was swift and friendly , the room clean though it smelt a little of stale smoke, in a non smoking room , clean bathroom and adequate breakfast ... for the price. Would probably choose this hotel again if we were in a similar situation.

Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review
Thank you for your kind words GunnHa! It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. Great to hear that you enjoyed the value as well; and we are looking forward to your next visit to the area! Have a great day ahead from the general manager of Econo Lodge Airport Hotel

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.