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Promotion code

Best Western Plus Hotel Richmond Hill Inn, Richmond Hill

4.5/5  - basé sur 1418 notations.
4564 US Highway 17, 31324-3308, Richmond Hill, United States - See map

Welcome to Best Western Plus Richmond Hill Inn! This is a Southern gem property! Savannah South at I-95 exit 87. Our heated saltwater-mineral indoor pool and spa are open until 12am. Newest hotel on the exit. Free shuttle to Savannah Historic District with tour. New nightly "social hour" with nachos & fresh-baked Otis Spunkmeyer® cookies every evening for your enjoyment, as well as a 24 hour coffee bar & fresh fruit citrus refreshment center. Convenient 24 hour ice cream "room service" is also available at our Richmond Hill hotel with free bedside candy waiting for you! Start your morning with our free deluxe hot breakfast including sausage, eggs, biscuits, Belgian waffles, French toast, cereal, yogurt, fruits, sugar-free syrup and more. Paula Dean has even been to our Richmond Hill hotel! We have free Wi-Fi and wired Internet access in public areas and rooms, plus a 24 hour fitness room & business center. We also have a barbeque patio and game room featuring a foosball table and darts. Each spacious king and double queen guest room is equipped with high-end sateen striped linens, triple -sheeted bedding, premium signature Wolfgang Puck in-room coffee, microwave, refrigerator and cable television with HBO®. DVD players are also available. Guests of the Best Western Plus Richmond Hill Inn may also enjoy visiting local museums and area festivals such as Seafood Festival and Savannah St. Patrick's Day Festival. Hotels in Richmond Hill are close enough for day trips to the beach of Tybee Island. The hotel offers easy access to Fort Stewart and Hunter Air Force Bases, historic Fort McAllister State Park, and River Street in Savannah and provides the ideal stop for travelers driving between south Florida and northern states. Our Richmond Hill hotel guests will also appreciate a host of nearby dining options. Make an online reservation at Best Western Plus Richmond Hill Inn today and save at this southern gem property! Enjoy your stay.

Best Western Plus

Hotel Richmond Hill Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Massage services
    Massage services
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
based on 1418 guest reviews
NOTE ISSUED
Excellent
871
Very Good
353
Average
101
Poor
47
Terrible
46
REFER TO NOTICE
Business Business
104
Couples Couples
528
Family Family
578
Friends getaway Friends getaway
68
Solo travel Solo travel
72
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Don't Make a Room Reservation Mistake"

1
10/09/2018

I made a room reservation via cell phone a couple hours prior to arrival. My 1st try was met with an error message that my reservation did not go through (bookiing.com) I tried again only directly through the hotel. My reservation went through. An hour later my email showed TWO room reservation confirmations. I contacted booking.com to cancel one reservation but they could not do it. Upon our arrival to the hotel at 5:30 pm, a young girl at the front desk said the manager left for the weekend...that he was the only one that could cancel a room reservation. Obviously, I did not need 2 rooms and all this hotel wanted was for me to pay twice. We were willing to stay if one of the room reservations was cancelled. My husband and I walked out. I immediately disputed both room reservation charges to my credit card company. A lesson learned how inflexible this hotel truly is...grab the credit card first before ditching the customer. We will never stay at a Best Western again.

BWPlusRichmondHillin, Hotel Manager at Best Western Plus Richmond Hill Inn, responded to this review
Hello Guest, Thanks for your stay at the Best Western Plus Richmond Hill and the comments. We shall check this issue with the reservation team and the concerned staff for clarity. Any discrepancy shall be immediately corrected. Sorry for the trouble. Sincerely, Heather Spice Management.

"You'll be Happy You Staid Here"

5
03/09/2018

Rooms are very nice and refreshing, no odors. Staff was polite and helpful. Breakfast was very very nice, good selection and staff very attentive when items started running low. Close to 95 and some nice places to eat within a mile.

BWPlusRichmondHillin, Heather Spice Management. at Best Western Plus Richmond Hill Inn, responded to this review
Hello Esteemed Guest, It is amazing to get such a feedback from a guest like you about the Best Western Plus Richmond Hill Inn. It is encouraging to the entire hotel which indicates that they are doing their best. We shall run that extra mile to see that your next stay goes still better. Looking forward, Regards, Heather Spice Management.

"Nice Hotel"

5
01/09/2018

Very good for stopover. Super friendly staff, even at Breakfast area. Very Clean. One of the best Best Western I have been. Clean pool and spa Area. Good Food around. I complain Dennys. Will come back again.

BWPlusRichmondHillin, Heather Spice Management at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, Greetings from the Best Western Richmond Hill, Thank you so much for such a lovely feedback which you have so kindly posted on Trip Advisor. I really appreciate your experience which you have graciously shared along with the compliments on our facilities and service. It is our endeavor to ensure that every guest leaves as an ambassador of our hotel. We hope that we could match your expectations. We thank you once again for such a delightful review and look forward to welcome your referral guests. Sincerely, Heather Spice Management.

"Worst hotel I have ever been to!!!"

1
31/08/2018

Worst hotel ever for customer service. I booked a standard room for my family of 4, hotel put me in a 1 bedroom room. They had 2 bed rooms available but wanted to charge me an extra $25 per night to switch. I have never had this problem with holiday inn express or baymont by Wyndham. I spent an hour with customer service only to be told they couldn't do anything. Carol at the front counter was rude. The couch bed is in front of the air conditioning and when we called the front desk to get it opened, carol told us it can't be opened in a king size room. They also told us they don't have adjoining rooms, they do. Do not waste your time or money with this hotel chain. No one was willing to help. Customer service said they would have someone call me, nothing as of 5 hours later.

BWPlusRichmondHillin, Heather Spice Management at Best Western Plus Richmond Hill Inn, responded to this review
Dear Valued Guest, Thanks for your stay at the Best Western Plus Richmond Hill. Our apologies for all the inconveniences you had due to several issues. We are taking efforts to offer our guests a better stay, but somehow it has not worked for you. Your review is serious to us and we will take effective actions to check and rectify the mismatches and you can truly expect a better stay next time. Hope to see you back, Sincerely, Heather Spice Management

"DO NOT STAY HERE!!!!!!!"

1
31/08/2018

DO NOT STAY AT THIS BEST WESTERN... or any Best Western, for that matter. This is the worst Best Western hotel we've been to. It shouldn't even be called a BW Plus. Please view attached pictures. The King room is small. The owner makes housekeeping cut off the AC after they clean the room so all the rooms are hot when you check in and with 98 degree weather, it took almost 2 hours to cool down the room so we could unload our car. The walls, especially the bathroom, are in horrible shape. The pool says MINERAL SALT pool and whirlpool but it is very heavily chlorinated. It's so bad, your eyes burn after being in the room for about five minutes. The evening snacks that were advertised weren't served and we dread going to breakfast. The in-room hairdryer wasn't in the room and housekeeping said they had told the owner that several of them are missing but he won't replace them. She also told me that the owner made them start turning off the ACs because he had a high power bill. That's the cost of doing business. I've never had a hot hotel room to check in to. The front desk and housekeeping don't care about guests and appear not to like their jobs or the owner. I called Best Western to complain and they said Booking.com is responsible. Since when is a booking agent responsible for the hotel's conditions??? This will be our last stay at a Best Western hotel and the last time we use Booking.com if they don't resolve the issues. They charged us $145 per night with two dogs and all the other pet-friendly hotels in the Savannah area are fully booked. We have no choice but to stay here for three nights and try to get a partial refund.

BWPlusRichmondHillin, Heather Spice Management at Best Western Plus Richmond Hill Inn, responded to this review
Dear Valued Guest, Greetings from the Best Western Plus Richmond Hill. We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider. Sincerely, Heather Spice Management.

"Wonderful place to stay!"

5
29/08/2018

We really enjoyed our stay here. The staff is friendly and helpful, the bed was comfortable, the room was nicely appointed and everything was very clean. The breakfast was good. We will definitely stay here the next time we are driving through this area, and I would recommend this hotel.

BWPlusRichmondHillin, Heather Spice Management. at Best Western Plus Richmond Hill Inn, responded to this review
Dear Valued Guest, Greetings from the Best Western Plus Richmond Hill. It is really nice to note that that you liked the stay and services at our hotel during your visit. Thanks for appreciating the room features and staff hospitality. It makes us proud to serve clients like you. We look forward to welcome you again soon!!! Best Regards, Heather Spice Management.

"Great place to stay"

5
28/08/2018

Place was comfortable, clean and generally very nice. We liked it a lot. The area is nice, great food that is located really close. You can walk to get something to eat and make it back to your room within a couple minutes.

BWPlusRichmondHillin, Hotel Manager at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a clean, comfortable and friendly place to stay. your review means the ?world us!! We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a peaceful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

"Room 211"

2
24/08/2018

Stayed because this hotel was rated #1 on Tripadvisor. Just passing through and needed a quick and clean overnight stop. Booked last minute from hotels.com and got the promo rate. Although rate was good, room 211 was a disappointment. Upon entering the room, I noticed the familiar musty smell and the room temp control down to 66. 'No Biggie', I thought - we can just deal with it for one night. If it were earlier in the evening, I would have otherwise requested a different room but I suspected they would all be at the same level of service. Now, I'm picky about in-wall air conditioners since my husband and I are allergy sufferers. Mold and mildew are the culprits for us and this room had them both. Aside from the dirty a/c system, there were hairs on the bathroom floor and just a general feeling of 'bleh' about this place. Pillows were too small and lumpy. Toilet seat wouldn't stay up. We left before breakfast, so I can't comment on that. In general, do yourself a favor and stay someplace else. We won''t be returning.

BWPlusRichmondHillin, Heather Spice Management. at Best Western Plus Richmond Hill Inn, responded to this review
Hello Guest, The Best Western Plus Richmond Hill is thankful for your stay. Our apologies for the inconveniences you had with the stay. The hotel staff tries to ensure a nice experience for our guests, but here something has really not worked. We are also disappointed and shall take effective actions. Kindly understand and give us another chance to prove ourselves. Sincerely, Heather Spice Management.

"Exceptional staff!"

5
19/08/2018

Stopped here on the way from VA to FL. Very easy on/off access from 95 and the room was very clean. The staff was exceptional and I plan on staying here again whenever we travel this direction. I have paid more for less. This one was great!

BWPlusRichmondHillin, Heather Spice Management. at Best Western Plus Richmond Hill Inn, responded to this review
Hello Guest, Greetings from the Best Western Plus,Richmond Hill Inn. We are really thankful for your stay and glad to note that you had a nice stay. Our hotel staff is totally committed to deliver the finest hospitality to our guests who in turn make our job wonderful. We invite you to visit us again and experience our unique "Southern Hospitality" Sincerely, Heather Spice Management.

"Quick Overnight Stop"

3
18/08/2018

We booked through price line where they pick the hotel for a certain price - we asked for a min of a 4 star hotel that can accommodate 4 adults in a room and we got the Best Western Plus - however when we called them to confirm there were 2 beds and a pull out we were advise no and price line would not refund us all they kept saying was we only guarantee the room for 2 adults (there was nothing that said that) and I said we put 4 adults and the website did not decline it and they just kept saying we only guarantee 2 adults in a room. I said it was false advertising and again back to we only guarantee...We were disgusted I asked for a supervisor and they refused to transfer and I ended the call and emailed them regarding the situation and never heard back. We stayed at the Best Western Plus anyway the room was small and yes I had to get a roll away that Yes I had to pay an additional $15 for - so the price totaled what the Hampton Inn would of cost. I know this is not the hotels fault in anyway but they also need to know price line did not advertise properly. Which the hotel was aware about we explained to them and we were told to speak to price line which we agreed on. Overall the hotel was clean and fine for a nights stay it was just an inconvenience.

BWPlusRichmondHillin, Heather Spice Management. at Best Western Plus Richmond Hill Inn, responded to this review
Hello Guest, Thanks for choosing the Best Western Plus Eichmond Hill Inn. Appreciate your feedback and telling us what you liked and what lacked during your stay. We shall work further to improve the amenities and hospitality. Hope to welcome you again soon, Sincerely, Heather Spice Management.

"Wonderful stay"

5
17/08/2018

Overall we were very happy with our recent stay in Richmond hill. The staff were very helpful. Our room was very comfortable. The internet was a high speed. Breakfast was very nice. Bacon, eggs potatoes, fresh fruit, yogurt waffles and more.

BWPlusRichmondHillin, Heather Spice Management. at Best Western Plus Richmond Hill Inn, responded to this review
Dear Esteemed Guest, The Best Western Plus Richmond Hill Inn is really privileged to have you as our guest. We are really overwhelmed to see your feedback. Our team is feeling very much proud of what they did to offer you genuine hospitality. Eagerly looking for your next visit and we shall pamper you with our unique "Southern Hospitality". Warm Regards, Heather Spice Management.

"Pleasant"

5
17/08/2018

This hotel, as it always has been is excellent. Very clean room,friendly staff,nice breakfast,quiet. I used the fitness room and the pool this time and I was extremely satisfied . Wi-Fi was touch and go at times,but I don't think it was any fault of this hotel.

BWPlusRichmondHillin, Heather Spice Management. at Best Western Plus Richmond Hill Inn, responded to this review
Hello Guest, Thank you so much for the review about your stay at the Best Western Plus Richmond Hill Inn. I am very happy to hear that you had a nice check in and hope that you enjoyed your stay with us. We do plan on adding more value to our services so that our guests receive the finest hospitality. Thank you once again for your review and hope to see you again, Sincerely, Heather Spice Management.

"Wonderful Stay"

5
16/08/2018

A comfortable, clean hotel off the interstate. The area around felt safe and clean and there were several fast food restaurants within easy walking distance. The staff was efficient and friendly. The room was large and in good physical condition (no stain or tears, chips, etc.) Bathroom was large and very clean. WiFi was fast. There was no sound intrusion from neighboring rooms or the hallway. Breakfast was superb with numerous hot choices - pancakes, eggs, sausage plus the normal cold options - yogurt, bagels, danish, etc. A fantastic night's sleep and I would recommend to anyone. A nice stay at a fair price.

"Great Hotel, Pet Friendly!"

5
15/08/2018

Great Hotel, very nice and clean. Quite place. The snacks placed in the room were expensive $4. We didn't have any. The breakfast was nothing to be desired. Definitely needs work plus no orange juice, the coffee ok.

"Richmond Hill"

4
14/08/2018

Good location for where I needed to be for this week of business and easy to access from the interstate and very quiet. Fairly new and in good shape. Clean rooms and a great choice of breakfast items on their breakfast buffet

BWPlusRichmondHillin, Heather Spice Management. at Best Western Plus Richmond Hill Inn, responded to this review
Hello Guest, A big thank you for your stay at the Best Western Plus Richmond Hill. It is really delightful to see your feedback. Our team has proven that they can do wonders with genuine hospitality. Eagerly looking for your next visit and we shall pamper you with our unique "Southern Hospitality. Warm Regards, Heather Spice Management.

"Very Nice Basic Accommodations"

4
06/08/2018

We stayed overnight because to break up our trip to Florida, and figured we could tour Savannah a little before we hit the road. The Hotel was priced a little lower than the average for the area. The room was clean, the beds, comfortable and the continental breakfast the next morning was adequate and inoffensive. It's easy to find off of I95 and about 20 minutes from Savannah downtown. They offer a shuttle to the bus tour if you need- we didn't. There is a pool and exercise facility- we didn't use it, the pool was VERY Chlorinated. Overall, If I needed to, I'd stay again.

BWPlusRichmondHillin, Heather Spice Management at Best Western Plus Richmond Hill Inn, responded to this review
Dear Valued Guest, Thank you so much for the review about your stay at the Best Western Plus Richmond Hill Inn. I am very happy to hear that you liked the stay with us. We do plan on adding more value to our services so that our guests receive the finest hospitality. Thank you once again for your review and hope to see you again, Sincerely, Heather Spice Management.

"Quick on & off to I-95"

3
03/08/2018

If you are driving on Interstate 95 in Georgia this is a good place to stop for convenience. The rooms were clean and the beds comfortable. Breakfast was included and better than average. There is excellent food nearby at Molly's Tavern. You must take the trolley ride into Historic Savannah.You will love it

BWPlusRichmondHillin, Heather Spice Management. at Best Western Plus Richmond Hill Inn, responded to this review
Hello Esteemed Guest, It is amazing to get such a feedback from a guest like you about the Best Western Plus Richmond Hill. It is a testimonial to the entire hotel staff that they are doing their best. We shall run that extra mile to see that your next stay goes still better. Looking forward, Regards, Heather Spice Management

"Great location, good, clean hotel"

5
03/08/2018

The hotel was conveniently located and the room was clean and comfortable. Hotel staff was helpful. Breakfast was excellent. The server in the breakfast buffet was extremely friendly and helpful. The small snack at night in the buffet area was a bonus.

BWPlusRichmondHillin, Heather Spice Management. at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, Thank you for choosing the Best Western Plus Richmond Hill and also for sharing your delightful review. We are overwhelmed to see your appreciation to the team individually and all of them are proud that they could provide you with an experience which brought a smile on your face. Your compliment for the room upkeep and breakfast highlights your generosity in valuing the team effort and will go a long way in enhancing our hotel's popularity.This kind review of yours will influence future guests looking for a great experiences and we are grateful to you for the same. We hope you would visit us again and we would be more than happy to welcome you. Sincerely, Heather Spice Management.

"Well kept"

4
31/07/2018

Photos include view from room, mold/mildew on air conditioner unit and trash left by bed. Otherwise room was clean. Bathroom had 2 large hairs (pubic) on floor. Staff was nice and helpful. Stayed on second floor right outside elevator.

BWPlusRichmondHillin, Heather Spice Management. at Best Western Plus Richmond Hill Inn, responded to this review
Hello Guest, The Best Western Plus Richmond Hill is thankful for your stay. Our apologies for the inconveniences you had with the stay. Best Western Richmond Hill ensures a nice experience for our guests, but here something has really not worked. We shall take effective actions on the same. We are glad to note that you liked the staff hospitality. Kindly understand and give us another chance to prove ourselves. Sincerely, Heather Spice Management.

"Go with the new Hilton"

1
28/07/2018

Terrible service from management. There were hairs in the bed and on the towels in the bathroom. There was garbage underneath the bed, two different roaches were sighted in the lobby area. Lastly, both of the high chairs in the breakfast area had broken straps. How can a hotel not follow up on this ? I mentioned this to the front desk and was told I would get a call from the Assistant General Manager and when I didn't receive a call, I was told that when I called back that the Assistant General Manager went and checked the room and didn't see a lot of trash under the bed??? Well excuse me? Sorry my standards are better than yours... as for the high chair, that's a safety hazard to children, and you and your brand can be held libel for that. The mgmt obviously needs work. The same trash that was overloading the outside trash cans at 2am were still nasty and overloaded at 930am. That's not a visually appealing look. Who's in charge? Go with Hilton or Marriott, where managers call the guests if they have issues...

BWPlusRichmondHillin, Heather Spice Management at Best Western Plus Richmond Hill Inn, responded to this review
Dear Valued Guest, Greetings from the Best Western Plus Richmond Hill. We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.

"Great stay."

5
27/07/2018

Great location. Staff was very friendly, didn't take long to check in. Room was nice, bed were very comfortable. Breakfast was great, lots of selection. Would stay here again. Kitchen lady was great to talk to, very helpful

BWPlusRichmondHillin, Heather Spice Management at Best Western Plus Richmond Hill Inn, responded to this review
Hello Guest, Thank you so much for the review about your stay at the Best Western Plus Richmond Hill Inn. I am very happy to hear that you had a nice hospitality and hope that you enjoyed your stay with us. We do plan on adding more value to our services so that our guests receive the finest hospitality. Thank you once again for your review and hope to see you again, Sincerely, Heather Spice Management.

"Quality & Comfort on i-95"

4
17/07/2018

This was a great place to stop on the road after a long day of driving. Friendly staff and clean and comfortable room. The free cookies at check-in are a nice touch. The breakfast was good, but the dining area was crowded.

BWPlusRichmondHillin, Heather Spice Management at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, Thanks for staying at the Best Western Plus Richmond Hill during your recent visit to our area. We appreciate your review and the observations both positive as well as negative They are precious to us and we shall surely take them for improvement. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely, Heather Spice Management.

"Bait and switch- striving to grab extra revenue"

1
08/07/2018

We booked this hotel through a third party site. The hotel listed as amenities, choice of room type, that the hotel was a non-smoking property. After booking and paying for the room, I called the front desk to ensure we could get two beds. Carol, the front desk clerk assured us that the hotel was a non-smoking hotel and that the only rooms left were with two beds. She then asked the name on my reservation. At that point, she informed me that the room selected for us was a smoking room with one bed. I chuckled, restating to Carol that she herself, as well as Priceline's advertisement both listed the property as non-smoking. She said it would not be a problem, although she isn't supposed to, she would upgrade my room for $20. I told her no thank you. Upon check in, I visited the room, located on the second floor, a floor that had the dank musty smell of the smoking hotel this place truly is. The best part is that they charge a higher rate for a smoking room, unless you don't want one. It's as old a game as three card monte. I paid the $20 extortion fee. I will not stay again in a Best Western Plus after that experience. Priceline was of no help whatsoever, saying the hotel refused to change or refund the charge. The hotel claimed that Priceline booked a smoking room. The hotel's stats, just to prove their commitment to extortion, the hotel had 60 rooms, 4 of which are designated smoking. They had 17 rooms available at midnight when I checked in. This was a clear revenue grab. So much for southern hospitality. My credit card promptly refunded the $20 charge upon proof of the false advertisement. Just a sad example of the scummy privately owned hotels lack of service. Next stop, booking a hotel through Trivago, hopefully with a customer Service team that can make a difference. For reference, this is my first ever compliant in hundreds of hotel stays.

BWPlusRichmondHillin, Heather Spice Management. at Best Western Plus Richmond Hill Inn, responded to this review
Hello Guest, Thank you for your stay at the Best Western Plus Richmond Hill. It is really very much disappointing to note that there were many inconveniences during your stay. The hotel has been appreciated by many guests but this occurrence is not justifiable. We have taken the matter of handling the issue very carefully and also the concerned upkeep department have been put to action to get things fixed. Our apologies on behalf of whoever is concerned, but request you to continue your patronage. Sincerely, Heather Spice Management.

"Waiting flight"

4
03/07/2018

Perfect. Nothing fancy. But friendly, quiet, clean, good breakfast and cheap while waiting on our flight. Great place. 1.5 mile from terminal. Plenty of eats nearby, some you can walk too. Very limited shuttle.

BWPlusRichmondHillin, Heather Spice Management. at Best Western Plus Richmond Hill Inn, responded to this review
Hello Guest, Thank you for leaving your five Star rating of our Best Western Plus Richmond Hill Inn. I am happy to hear that you enjoyed our hospitality and compliment to the cleanliness. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we provide for each and every guest. I look forward to your next visit very soon. Sincerely, Heather Spice Management.

"Well taken care of and would definitely visit again!"

5
01/07/2018

My wife, two kids, and I stayed here for 4 nights at the end of June and loved it. The staff was very friendly and was even able to accommodate us with a room on the 1st floor because of my daughters issues with elevators. Their rooms were clean and the breakfast was excellent. Kat was the employee in the kitchen who made the biggest impression on me and my family with her friendly personality. The only slight issue we had was that the refrigerator in the room froze our drinks. I mentioned this to the front desk on our 3rd day (my wife and I both looked for the controls to lower it and didn't see one) but no one adjusted it by the time we checked-out. Also, housekeeping did a great job straightening the room after the first night but kept doing less and less the longer we were there. They would replace towels but didn't always make the beds. Overall, those are small issues compared to the overall great stay we had while visiting family who lives locally.

BWPlusRichmondHillin, Heather Spice Management. at Best Western Plus Richmond Hill Inn, responded to this review
Hello Guest Greetings from the Best Western Plus Richmond Hill. I am so glad to know that you had a great time with us and thank you so much for appreciating our efforts of providing you with a comfortable stay. I will happily share your comments with our staff and we look forward to seeing you soon! Sincerely, Heather Spice Management.

"Worst Western Minus!"

1
17/06/2018

I stayed here from 6/14/18 until today 6/17/18. Never stayed a Best Western before, will not be staying at one again! I booked this hotel /because/ of the great reviews compared to everywhere else in the area. Still a little confused about that rating, honestly. The area this hotel is in itself looks a little run down-- not a great view, if that matters to you. Also, there is a median strip in the middle of the road, which leads to you having to do a lot of u-turns JUST to get to the location. Construction of another hotel nearby as well. When we first checked in, the person that greeted us barely even looked at us and recited lines at us like she couldn't care less about it. Told us the wifi password was on our card, but didn't tell us how to sign in (hint: ask her for the username and password instead of pressing the get free account button-- you won't be locked out for an ENTIRE NIGHT). Went upstairs and entered our room. Beds aren't really that soft and are a little on the small side for Queens, which is what we ordered. Pillows are small, too. Rooms are very humid unless you're constantly using the fan/air conditioner, which is really noisy. Right away, I noticed that our bathroom door didn't lock, despite having a lock. The bathroom fan hardly works, so you're steaming up the area quickly and there was mold near the top of the shower. Do not use their soap/shampoo/conditioner-- it will dry you out! Their shower water is also really awful-- it made my hair feel so tough, almost like I was bleaching it! Not many channel options and the HBO comes in fuzzy. Have to ask about everything, tbh, which is inconvenient. Everything was overpriced! There's a resort fee to begin with, despite their amenities being lackluster. Their free breakfast was absolutely awful. Their omelets tasted like literal plastic. The only good thing about it was the person serving the buffet and the coffee, which was always fresh, morning to night. We ate breakfast that first morning and didn't go back yesterday or this morning. They have "convenience" items in the room-- which were a whopping $4-6 per item! Advertises 24 hour icecream in the lobby, but neglects to the tell the prices for that-- also $4-6 dollars for a BAR or a pint. (You're better off just going to the store.) The drink machines were also conveniently broken on my floor AND in the lobby area, but at least the ice machine worked on my floor. Laundry is $2 per machine, coins only. Their bedside candy is some tootsie rolls. Definitely missing amenities from what the website lists. (No starbucks bar, no cocktail lounge, no foosball, etc.) The pool is very tiny. Only goes to about 5ft. 2in in depth, and is circular. There's a 20 person max, but I doubt anyone would even be able to move if 20 people were actually in the pool. They have a hot tub, but I skipped it as it started to storm outside and the lights flickered when lightning struck. (Windows also leaked onto the air conditioning when it stormed-- thought that was really unsafe.) The pool room is chilly, but the pool water is very warm. I could also smell the pool from my room on the third floor. Also used the gym, but some of the machines are outdated (and made a LOT of noise when using them) and the room is so hot, it's hard to breathe. Make sure the light isn't on automatic or it'll cut off mid-exercise. The ONLY upside to this hotel was the cleanliness of the rooms. The maids did an excellent job at cleaning and not even disturbing anything we'd had in there. Besides the mold in the bathroom (and some leftover hair in our towels) everything was spotless. It's a pet friendly hotel, but I think they keep the rooms separate. Did not smell like smoke, thankfully. It's about 30 minutes from most places. Also was not told about how our room keys would deactivate if put near a credit/debit card or cell phone, which was apparently what happened when we were locked out the second day around. Inconveniently, when our arms were full of our dinner. Funny, as we put one of the cards by our phone later and didn't seem to have an issue. For this price, I feel like you could do a lot better. I've personally stayed at a lot better for this price and left satisfied. Definitely not the case here.

BWPlusRichmondHillin, Heather Spice Management at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, Greetings from the Best Western Plus Richmond Hill. We have noticed your lengthy feedback and regret for all the inconvenience. Your reviews are important to us. We shall check, investigate and take corrective steps on priority. Customer satisfaction is important to us. Please do visit us again. Sincerely, Heather Spice Management.

"Usual High Standard"

5
17/06/2018

Stayed at this BWPlus and found it to be of the highest quality for cleanliness and friendliness. It is a little far out from Savannah but they lay a bus collection pick up and trolley tour. The bus pick up is free if you go on the trolley tour. The young lady looking after the reception (Caitlin) was remarkable to look after all the guests and phones as she was on her own. She deserves a medal for her calmness and handling off two lots of people booking in and two different phones being answered. My tip to BW management is to hold on to this valuable asset you have. Rooms great clean and fully loaded. TV remotes in new bags and a good hot breakfast. Hot drinks in reception 24/7 Keith C

BWPlusRichmondHillin, Hotel Manager. at Best Western Plus Richmond Hill Inn, responded to this review
Hello Guest, Greetings from the Best Western Plus Richmond Hill Inn. Thank you for the review of straight observations for improvements. We are working on them with high priority. Look forward to meeting you again, Sincerely, Heather Spice Management

"overpriced"

2
06/06/2018

We stayed at this motel on May 31, 2018. We arrived about 5:30 and were told there were only 4 rooms left. Our room had two queen beds and was listed on the Best Western website for $87 a night. We were charged $110 plus twenty dollars tax totaling $130. The motel was nice but nothing special and certainly not worth the money. While checking out I complained about the price and the clerk said the general manager would get back to me when she came in later that day. I never heard from them. Disappointing.

BWPlusRichmondHillin, Hotel Manager at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, We recognize that we failed you in some ways during your visit, and we apologize. We could have handled the issue regarding your rate dissatisfaction better, and I realize you were dissatisfied in some ways. We strive for 100 percent satisfaction, and I deeply regret that we let you down. Please stay with us again in the future and see that your negative experience was an isolated situation. We try our best for every guest, every day. Sincerely, Hotel Manager

"Breathing Space in Richmond Hill"

5
04/06/2018

Great Space to unwind! As we came in for our daughter's college graduation; the biggest worry was the drive (around 40+ minutes to Savannah Historic district). This was an asset as it allowed relaxing and plan out our next day. Housekeeping ( Pravin, thank you), kitchen staff, cleaning ambiance, landscape were all great. We don't like to stay in touristy places as it feels rushed, rude and unfriendly. If you don't mind the drive, you'll enjoy this place. Just a recommendation: graveyard shift please continue the daytime courtesy rule of greeting your guests as they come in. This makes all the difference in the world.

BWPlusRichmondHillin, Hotel Manager at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, I'm pleased to hear from you. It's always good to see a positive assessment of our hotel. I'm especially pleased that we satisfied you with our distance from the things that matter most, our great staff and our overall appeal. I'm sorry if the overnight workers weren't as friendly as those during the day. We appreciate you taking time to offer these meaningful comments and invite you to stay with us again. We're certain your next experience here will be as pleasant as this one. Sincerely, Hotel Manager

"Disappointed this time...."

3
23/05/2018

Stayed at best western plus a few times in the past year, however found this last visit this month to be disappointing. We arrived around 4pm after a long drive and on check in, found the front desk clerk (I believe her name was Mallory) to be most unfriendly. She barely looked at me, recited the rules and regs like a robot, and made me feel like I was bothering her by checking in. Our room was 211 on the second floor, a non smoking room, but with a cigarette burn on the window sheer. The bathroom shower curtain was moldy, and there was pieces of long hair on the floor in front of the sink and tub. The motel is showing signs of age (chipped paint, splitting grout etc) which I have no problem with, however reasonably pleasant staff and a clean room are a must. On a better note, the day time desk clerk Caitlin was wonderful, the bed was comfy, there was a great variety of tasty breakfast items available, and our puppy loved the dog bones she got !

BWPlusRichmondHillin, Hotel Manager at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, First, let me say that I'm sorry. We recognize you had an unpleasant experience with us because of some cleanliness and maintenance issues as well as clerk who didn't perform well. And I offer you my sincerest apology. I'm glad you liked our comfy beds and great breakfast and had better service at checkout. Each night, we serve a wide range of guests with a range of needs and likes, and we attempt to satisfy all of them. I regret that we were unable to satisfy you. Please know that we work each day to become a better hotel and better hoteliers, and I hope you will trust us with your accommodation needs at some point in the future. We're here if you need us. Sincerely, Hotel Manager

"A perfect place for pets and to park a SKI boat."

4
17/05/2018

We love to stay at this Best Western since it is always clean and they allow dogs. This time was special because I drove from Florida to South Carolina to pick up a new Ski Boat. I knew the resort had one spot along side the hotel to park a boat. The hotel has a very safe parking lot. Hint: Ask them for the local pizza place that delivers and you won't be disappointed.

BWPlusRichmondHillin, Hotel Manager at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, I'm pleased to hear from you. It's always good to see a positive assessment of our hotel. I'm especially pleased that we satisfied you with our pet-friendly hotel with plenty of room for parking large vehicles and trailers. (And you're right about how good the pizza place is!) We appreciate you taking time to offer these meaningful comments and invite you to stay with us again. We're certain your next experience here will be as pleasant as this one. Sincerely, Hotel Manager

"Honest review ??"

4
13/05/2018

Let me start by saying my husband and I just adopted a puppy from a shelter so we are new to looking for pet friendly hotels and we are a little choosy already so we thought we would have to sacrifice our comfort for our new addition to our family. However, when we checked in at this particular best western which is pet friendly we found the hotel was very clean, smelled good (very important to me),the room was clean and very nice, the staff was very accommodating and they had a designated pet area in the back if the hotel. We did have a small problem but it was addressed instantly and professionally. The staff was very accommodating and friendly. I will definitely make this one of our stops on our trips back and forth from Ohio to Florida. Thank you Nat for your kind hospitality and professionalism you showed towards our family. ??

BWPlusRichmondHillin, Hotel Manager at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, Thank you for indicating that you would stay with us again at our pet-friendly hotel. That's the highest compliment possible. Additionally, we thank you that you liked the cleanliness and friendliness of our staff, among other things. Our goal is an excellent experience for every guest, and I'm pleased we completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel Manager

"Right off I-95"

4
27/04/2018

Fairly clean but felt old and in need of updating. Day staff great. Evening person not very friendly- maybe a bad day. Breakfast was a good selection. Very convenient location when traveling. Hopefully updating is on their schedule soon.

BWPlusRichmondHillin, Hotel Manager at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, Thank you for offering a mixed review of our hotel, pointing out some good points and some negative ones. We're grateful that you noticed good breakfast and convenient location. I apologize to you that the age and condition of our well-regarded property and the attitude of our usually-pleasant staff detracted from your stay with us. My hope is that you will visit again so that we can show you a better experience that will fully satisfy you. We'll be here when you need us. Sincerely, Hotel Manager

"Loved the salt and mineral pool and hot tub. We cannot wait to return!"

5
10/04/2018

Loved the salt and mineral pool and hot tub! We cannot wait to return. Also a close proximity to Historic Savannah, Georgia. Very clean, comfortable rooms, close to I-95 freeway. We felt renewed and great.

BWPlusRichmondHillin, Hotel Manager at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, Thank you for your review. We are very happy to hear you enjoyed your stay with us. Nice to hear that you liked our hotel's salt & mineral pool, hot tub, close proximity to Historic Savannah, Georgia, I-95 freeway. We focus each day on providing a memorable experience that creates a yearning to return and thrilled to know that we were almost successful during your stay. We too can't wait to have you come back and visit us again in the future. Sincerely, Heather Spice, Management

"Hotel clean, food awful"

2
08/04/2018

The staff was friendly, and our room was clean. Housekeeping were super wonderful. We also enjoyed the pool and hot tub, although our eyes burned. We arrived at 6:30 to find the nacho bar had about 1/2 a bag of chips, mostly crumbs. They never refilled it. The breakfast was the worst ever. Coffee was chalky and food items tasteless and luke warm. The texture was also off, possibly previously frozen. Although the hotel itself was dated, it was clean. We would not return because the food was so terrible.

BWPlusRichmondHillin, Hotel Manager at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, Thanks for your stay at our hotel. We have seriously taken note of your comments regarding food and it is clear that we have let you down, and for that we apologize. This is not an indication of how we normally do business, and I'm embarrassed by the quality of your experience. We have taken up the issue with our concerned department and also instructed to take required action. I hope you will generously give us another chance in the future. We take all comments seriously and will do better for you next time. Sincerely, Heather Spice, Management

"Great stopovet"

5
05/04/2018

Late arrival at 2:00 am. Had earlier booked the last available room. Had to take a smoking room but it was surprisingly fresh and clean. Staff was great!!! Would definitely recommend and stay again. Good location. Thanks BW staff!

BWPlusRichmondHillin, Hotel Manager at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, Thanks for your stay, 5 Star rating and nice comments. It's great to hear that you had a memorable stay with us and thank you for praising our service. We invest a lot of time in effort to train our team to ensure the highest level of personalized service. Also, glad to know that you will be visiting us again. All the best and hope to see you soon! Warm Regards Heather Spice, Management

"Great Place to Stay"

5
03/04/2018

We visited Savannah and stay here in the evening. We were headed to Florida the next day and the hotel was located close to the highway. So convenient! The hotel is located about 20 minutes from Savannah. There were several stores and restaurants close by. The hotel was newer and beautiful. Everything was very nice. Our room and bathroom were very nice size. When we checked in we were told that there would be cookies for the guests at 6 p.m. They were delicious! Breakfast was very good! It was better than most breakfasts. I would stay here again!

BWPlusRichmondHillin, Hotel Manager at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, Thank you for your great review! I'm so glad you had a wonderful experience with us. We certainly try our best to offer the best and most comfortable stay possible. We look forward to hosting you again very soon! Sincerely, Heather Spice, Management

"Loved this place!"

5
01/04/2018

Staff were excellent, room was nice - comfortable bed, roomy, quiet - although one could hear floor noise from folks above us typical for most hotels, fast Wifi, nice shower, laundry was available and worked well, decent choices for breakfast (not great, but not bad either) and in general well maintained facility. Would easily stay here again.

BWPlusRichmondHillin, Heather Spice Management. at Best Western Plus Richmond Hill Inn, responded to this review
Hello Esteemed Guest, Greetings from the Best Western Plus Richmond Hill, Thank you for your kind words and we are happy to note that our team delivered the best during your stay. It feels fantastic to read such positive compliments for the hotel and the team. Thank you once again for also highlighting the hospitality by the team and their endeavor in creating a nice experience to you. We shall personally convey your appreciation to the team for their committed service. We surely look forward to welcome you once again to experience the Southern Hospitality for which we are famous for. Assuring the best service, Heather Spice Management.

"Ok but not great"

2
31/03/2018

My expectations were high because this was a Best Western. Plus. It does not deserve the plus. Breakfast food was not good. Amenities were lacking and staff were not friendly. I would probably not say here again.

BWPlusRichmondHillin, Heather Spice Management. at Best Western Plus Richmond Hill Inn, responded to this review
Hello Cynthia, Greetings from the Best Western Plus Richmond Hill !!! Thanks for taking the time to give us a review and regret the unfriendly staff and minimal breakfast. We shall take up the matter with the concerned departments and see that they are taken care of. We consider guest reviews very seriously and would like you to give us another chance to offer you the finest hospitality. Sincerely, Heather Spice Management.

"Very nice stay"

5
08/03/2018

Stayed here on a visit to Savannah. Price was more reasonable then hotels in the city. Very clean room comfy bed and decent sized shower was nice for a two night stay. Did not eat breakfast at the hotel but it smelled wonderful. Our room was next to the elevator never heard anything from that. There is obviously a large railroad behind the hotel as I heard several during the night (no horns though). It wasn't long lasting so really no complaints.

BWPlusRichmondHillin, Heather Spice at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, Thank you very much for the positive review of our Best Western Plus Richmond Hill Inn. We are glad that you enjoyed your stay. We all have one common goal, and it is to give outstanding customer service. Based on your review, I know that we are doing exactly that. I hope that when your travels bring you back to Troy, you choose to stay with us again! Thanks again, Hotel Manager

"Don't plan on using hotel coupons at this one. Don't know why they waste the paper!!!!"

2
03/03/2018

For some unknown reason we tried to get a room at this place. We were off the road at around three thirty so expected there wouldn't be any problem having an coupon from the travel book honoured. But NO LUCK again. The girl at reception said they had booked their quota and immediately tried to sell us an available room at $100 plus if we used our AARP or AAA card. So they had rooms available!! This is the third time this has happened with this hotel. The last two years we were a bit later but still before 4:30 when we like to get off the highway and relax a bit. So we decided to head north one more exit and presented our coupon at a Country Inns and Suites. They gladly accepted our busines and the hotel is great. We won't be trying this Best Western again!!!

BWPlusRichmondHillin, Heather Spice Management at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, Thanks for your comments despite not staying with us. I sincerely regret the obvious lapses that you experienced. These unfortunate issues are things I take seriously, and I apologize to you. This is not an indication of how we do business, and these things are exceptions. I hope you will accept my deepest apology and give us another chance in the future to satisfy you. Sincerely, Heather Spice Management

"Passing through"

5
01/03/2018

Needed a hotel to sleep in for about 5 hours. Found this one on the web and made the reservation. We were pleasantly surprised and impressed by this hotel. Pleasant interaction with hotel staff, comfortable and clean rooms. Very nice.

BWPlusRichmondHillin, Heather Spice Management at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, Thank you for your recent 5 star TripAdvisor review. We are so pleased to hear you enjoyed your stay! It is great to hear you were impressed by our hotel staff, comfortable and clean rooms.. We appreciate your feedback and look forward to seeing you on a future visit. Sincerely, Heather Spice Management

"Horrible Experience"

1
28/02/2018

I am truly unsure how anyone could say anything positive about this establishment. I booked two rooms through the Best Western.com for 2-21-18. We were driving from PA to GA. Because I knew that we would be arriving late, I placed or attempted to call the hotel at 5 p.m.(took several calls to the hotel before connecting with an employee) to notify the hotel we were coming and to please hold our (2) king NON-SMOKING rooms. The employee (I will not say her name in this review) promised the rooms would be waiting. Well, you guessed it. We arrived slightly after 10 p.m. Went to the front desk and no one was there. I rang the bell and the girl who was standing outside smoking came in to assist. This was the same person I had spoken to at 5 p.m. (she was wearing her name tag) and it was a very unusual name. Anyway, she proceeded to tell me that they only had 1 king room and another room with 2 queen beds. This same employee lied to me and said that I must have spoken with someone else. When asked what she could do for me, she said that because I booked the room through a (third party) nothing could be done. Since when is Bestwestern.com at third party?. We were very tired, so we took the rooms. Well, let me tell you that the hotel is run down and the NON SMOKING rooms were definitely not non smoking. I had to crank the a/c and spray some Lysol to try to make air quality bearable. I was given the business card for the manager and was told she would be there at 7 a.m.; however, she was not there. Although, the person checking us out did not have a name tag and when asked when the manager would be there, she said she did not know. She was probably the manager. I think because I booked the rooms more than a month prior, they sold the other king room to someone who just happen to come in at a higher price. Shame on you Best Western Richland Hill, GA. This is my first and most likely last stay at a Best Western. Will stick with Hilton, Marriott, Holiday Inn Express.

BestWesternHotels, Corporate at Best Western Plus Richmond Hill Inn, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Quick weekend trip to Savannah"

4
12/02/2018

We stayed at the Best Western because of price. What a delight! The pool and hot tub were small, but delightful. We stayed Feb.9th and were sorry to have missed the 6 p.m. cookies and the Evening food! However, the rest of our stay was great-the bed was nice and the shower hot! The location was accessible to the Hwy. The staff was friendly and caring. GS and I would come back! BS

BWPlusRichmondHillin, Heather Spice Management at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest. A sincere thank you for appreciating our facilities and services. Thank you for pointing out the qualities that make us an outstanding service. We hope we will see you again in future. We hope you will recommend us to your friends and families. Thank You. Sincerely, Heather Spice Management

"Good location near Rt 95"

4
04/02/2018

The description I read for this hotel sounded fabulous, so we were a little disappointed. The room was nice and clean, the hotel was the newest in the area, but didn't look brand new, and the description of cookies and citrus drinks in lobby were a little overrated. If you weren't there By 6:30, there were no cookies left and the citrus drink was warm lemonade. Never saw the nachos that they offered. Breakfast was pretty good. Omelets were premade cheese omelets but tasted pretty good. We were there for only one night on our way to Florida so it was fine,

BWPlusRichmondHillin, Guest Relations Manager at Best Western Plus Richmond Hill Inn, responded to this review
Hello Esteemed Guest, Thanks for your stay at the Best Western Plus Richmond Hill. We appreciate your review for mentioning the ups and downs of your experience plainly. Our staff is well trained to offer the finest hospitality to our guests but still we shall check and work on the mismatches mentioned in your review. We look forward for your next visit to enjoy our "Southern Hospitality" Sincerely, Heather Spice Management.

"Very nice, excellent value"

5
04/02/2018

Very clean and we'll kept, a bit upscale of your basic Best Western. Enjoyed the hot tub and exercise facility. Close to highway and good restaurants. Staff were very helpful too, only blemish was at checkout where the clerk was a bit surly. Would certainly stay there again.

BWPlusRichmondHillin, Guest Relations Manager at Best Western Plus Richmond Hill Inn, responded to this review
Dear Valued Guest, Greetings from the Best Western Plus Richmond Hill. It is really nice to note that that you liked the stay and services at our hotel during your recent visit Glad to see your positive observations which shall definitely make us run that extra mile. We look forward to welcome you again soon!!! Best Regards, Heather Spice Management.

"Business Trip SW 1/23/18"

4
31/01/2018

In town for one night room was clean and comfortable with a good working area. As I was leaving I could not find my sunglasses. The cleaning crew noticed I was looking for something and immediately came to help. I checked out deciding that I had them at the office the day before. Looked in the car, no sunglasses. As I was heading to the office to look there, the front desk called to say they had found them. I do appreciate the extra effort everyone made in finding my sunglasses. Not an expensive pair, but much needed.

BWPlusRichmondHillin, Guest Relations Manager at Best Western Plus Richmond Hill Inn, responded to this review
Hello Esteemed Guest, Thanks a lot for your stay at the Best Western Plus,Richmond Hill. Your feedback says a lot about the hotel staff which we can be proud of and also very much empowering. We try hard to ensure that each guest gets a unique experience of stay with our "Southern Hospitality" We are privileged to have you as our guest. Looking forward to welcome you again. Sincerely, Heather Spice Management.

""Dog" Tired"

5
19/01/2018

Looked for a hotel that would welcome us with our 3 dogs on our way to Florida. Called and Marcella got us a great room on the first floor, easy access to plenty of room to walk the dogs. Room was clean, very comfortable. Marcella noticed that we had enough points with Best Western to get the room free, so we only had the additional pet fee. She even helped us get the best pizza delivered to our room! We will definitely stay here on future trips! djm 1/18/18

BWPlusRichmondHillin, Heather Spice, Management at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, Thank you so much for sharing your great stay experience. I'm glad to hear you enjoyed the hospitality of our staff especially Marcella . She truly care about providing the best guest experience. We look forward to you returning again very soon. Sincerely Heather Spice, Management

"Clean, convient"

4
19/01/2018

Hotel was very good with a couple of exceptions. Our (RP) stay was on 01/17-18/2018. One pet peeve of mine is that the TV in the common area was tuned to the obnoxious Fox News channel (apparently reflecting the political views of ownership). A more neutral selection would be appropriate such as the Weather Channel which is of more interest to the traveler. The breakfast was outstanding. The railroad train noise was a little distracting as was the fact that the "guide" function on the TV did not work so we had to scroll thru a large selection of channels to find the stations of interest. The hotel staff were very efficient. Given all of the above, we could stay again.

BWPlusRichmondHillin, Heather Spice Management at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, Thank you for sharing your wonderful feedback regarding your stay at the Best Western Plus Richmond Hill Inn Hotel. I am so pleased to see our staff's efforts helped in making your visit a memorable one. I will be sure to share your compliments with them. We have noted your suggestion and will implement whenever it is possible. We look forward to welcoming you back the next time you are in the Richmond Hill area. Sincerely, Heather Spice Management

"Mom"

5
11/01/2018

Traveling through Georgia on our way to fla for my mother's funeral stopped for the night and was pleased with the last minute find of the hotel. Next time through I will stop again. Thanks for being in the right place at the right time. Lots of food options in the area as well.

BWPlusRichmondHillin, Heather Spice Management at Best Western Plus Richmond Hill Inn, responded to this review
Hello Valued Guest, Thanks for your stay at the Best Western Plus Richmond Hill and the comments. I am personally very glad to hear your comment about our great service, as that is something that we proud of and believe that is what sets us apart from other hotels. We care deeply for all our visitors and want to make sure they have a great time with us. Hope to see you again soon to experience our "Southern Hospitality" Sincerely, Heather Spice Management.

"On the way to Florida after horrendous traffic"

5
03/01/2018

What a pleasant respite for two road weary travelers after 12 hours in horrid traffic. Lovely accommodations, pleasant decor in lobby and personable staff. Breakfast was better than average. In all likelihood will stop on our way back north.

BWPlusRichmondHillin, Heather Spice Management at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, Thanks for staying at the Best Western Plus Richmond Hill. I'm Happy that our "Southern Hospitality" impressed you. We try to provide a great combination of comfort, convenience, amenities and value to all our guests. When you're in the area again, I hope you will make us your first choice. Thank you. Sincerely, Heather Spice Management.

"Last day before new year"

5
02/01/2018

On our way to Florida, trying to set up places halfway points on driving. Decided on Richmond Hill. We were traveling with our dog. So needed pet friendly. BW charges 20.00 which is very good for a pet. The room was large with a king size bed. Very clean , had coffee maker, fridge, microwave.It is by many restaurants,gas stations. And even a car wash which we needed badly after leaving Boston.the breakfast would have been good except for the fact that there were no eggs left no bacon, no pancakes, or coffee. The young girl at the desk I think had to handle the food part, plus the front desk so. Being January 1st and everyone checking out she apologized and told me she was on her way when something had happened. Not to worry my favorite biscuits and gravy they had, we were near elevator which was fine at night but there were early risers, who forget other people are sleeping and were talking by elevator. on the whole it was a really nice hotel, very clean, spacious room and nice staff, and nice lobby, I would definitely stay again on my way home

BWPlusRichmondHillin, Heather Spice Management at Best Western Plus Richmond Hill Inn, responded to this review
Hello Guest, Thanks for taking a moment to comment about your stay at the Best Western Plus Richmond Hill. I'm so pleased that your experience was nice enough here that you would recommend us to others. I hope you have a chance to do that. If you have family members, friends or colleagues traveling in this area, make sure they know about our hotel. We'll do a great job meeting their needs too. Sincerely, Heather Spice Management.

"Dog Friendly"

5
02/01/2018

We were through travelers on our way to Florida and stopped here to spend the night with our small dog. This hotel is truly dog friendly. The rooms are clean, beds comfortable, and breakfast was fresh and good. Good restaurants are close by.

BWPlusRichmondHillin, Heather Spice Management at Best Western Plus Richmond Hill Inn, responded to this review
Dear Valued Guest, Thank you for the stay at the Best Western Plus Richmond Hill and the wonderful review. We are so pleased to hear you like our friendly staff and appreciating the pet friendly Southern Hospitality and the breakfast We look forward to creating that memorable positive stay experiences for you the next time you visit our hotel. Sincerely Heather Spice, Management

"Nice hotel just off I95"

4
29/12/2017

Nice pet friendly hotel just off I 95. Make a reservation if you have a pet. Good-sized room, nice pet area out back. Breakfast was decent. Poor arrangement of guest breakfast area, people were all bottlenecked trying to get their food.

BWPlusRichmondHillin, Heather Spice Management at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, Thanks for your kind comments about our pet-friendly hotel. I regret that we couldn't completely satisfy you. We take real pride in our hotel, and I apologize if we let you down in any ways. We want you to have the best possible experience here, and we're working toward complete satisfaction of all guests. Sincerely, Heather Spice Management

"Several stays at Best Western Plus"

5
23/12/2017

Have never had any problems or complaints even when I formally had my 2 little dogs with me. Rooms have always been neat and clean. Breakfast always more than adequate and nicely presented. Also very important,parking very easy.

BWPlusRichmondHillin, Heather Spice Management at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, Thank you for your comments. We are very happy to hear that you had such a pleasant stay in our hotel and that you found the accommodation both spacious, pleasant and good value for money. We look forward to your return visit. Sincerely, Heather Spice Management

"One of the best.."

5
19/12/2017

One of the top three Best Western hours over ever stayed in. The only one to have snacks/appetizers for guests in the early evening. That was after cookies in the afternoon. The reception hall was most helpful in telling me about my reward points. (No one had bothered to tell me about that before!)

BWPlusRichmondHillin, Heather Spice Management at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, We appreciate you taking the time to write and share such a wonderful review. We are indeed one of the top three best western. Reception staff was informed about your comment and received our commendation. We look forward to seeing you again soon next time your travels take you to the area. Sincerely Heather Spice Management

"Great Stay Close to Highway"

4
17/12/2017

Hotel was very easy to find. Convenient to the interstate. Large room and excellent water pressure. There was an issue with an employee parking in the handicap space that was not addressed despite our notifying the front desk. All other staff interactions were positive.

BWPlusRichmondHillin, Heather Spice Management at Best Western Plus Richmond Hill Inn, responded to this review
Dear Valued Guest, Thanks for staying at the Best Western Plus Richmond Hill and taking the time for giving the review. Nice to note that you liked the front desk service and enjoyed the stay. It is really a matter of pride for our hotel and staff who are committed to ensure a fine stay for all our guests. We are checking your comment on the issue of employee parking in the disabled slot and we shall serve you even better next time. Please do visit us again. Sincerely, Heather Spice Management.

"Nice clean hotel right off 95. "

5
16/12/2017

Look no farther, a nice hotel right off the highway, clean and comfortable. It has a breakfast and the staff are friendly. The price is right. Would stay again. Very convenient for a stop on our way to Florida.

BWPlusRichmondHillin, Heather Spice Management at Best Western Plus Richmond Hill Inn, responded to this review
Dear Valued Guest, Greetings from the Best Western Plus Richmond Hill. It is really nice to note that that you liked the stay and services at our hotel during your recent visit Glad to see your positive observations which shall definitely make us run that extra mile. Our staff is focused on 100% guest satisfaction and we llook forward to welcome you again soon!!! Best Regards, Heather Spice Management.

"tv did not work right."

3
16/12/2017

Cable tv did not work right. the rooms are very nice and clean. The breakfast is very nice. Check in and out staff could use a little more smiles. The beds are very nice. Very good hot water. Fix the tv service in the rooms.

BWPlusRichmondHillin, Heather Spice Management at Best Western Plus Richmond Hill Inn, responded to this review
Dear Valued Guest, Thank you for choosing the Best Western Plus Richmond Hill and giving the opportunity to serve you. We are checking and taking corrective actions on the cable TV. Glad to note that you liked the room, beds and location. Our staff is always trying to ensure guest satisfaction and we are privileged to have you as a guest. We look forward to see you again!!! Sincerely, Heather Spice Management.

"Excellent"

5
14/12/2017

Very impressed we gave 2 cats to take along. The hotel was very safe clean. We had to use a luggage carrier to bring items through the front door. Would rather park outside room door. But the experience was worth coming thru the front door. We would do it again. best best western we stayed in as of yet. Also we liked the guard around the bed to prevent cats from going under. Thanks the room was serendipitous !!

BWPlusRichmondHillin, Heather Spice Management at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, Thanks for your comments. I am personally very glad to hear your comment about our great service, as that is something that we take great pride it and believe that is what sets us apart from other hotels. We care deeply for all our visitors and want to make sure they have a great time with us. Hope to see you again soon. Sincerely, Heather Spice Management

"Great night stay"

4
11/12/2017

It was a great night and awesome to swim in the pool. Had a bad experience with one staff member but the rest took so much pride in their jobs and went above and beyond! It was a really good stay and welcoming too!

BWPlusRichmondHillin, Webmaster at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, Thanks for your kind comments and for noticing the many positive aspects of our hotel. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We'll be here for you when you need us again. Sincerely, Hotel Manager

"Nice looking, modern place, but chintzy operation"

3
05/12/2017

New facility with very large, comfortable room. But, they went out of their way to cut every possible corner -- surcharge for second guest (not something that one expects at Best Western), excessive charges for snack and beverage items in the room, chintzy options (very small sizes, for instance) on the breakfast items, etc.

BWPlusRichmondHillin, Heather Spice, Management at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, Thank you for taking the time to share your comments with us. While we are thrilled to hear you enjoyed our New facility with very large, comfortable room, please accept our heartfelt apology we couldn't completely satisfy you. Your comment on price on snack and beverage was shared with the management and was requested to see what can be done to reduce it. Again, we apologize and look forward to hearing back from you in the near future. Sincerely Heather Spice, Management

"very comfortable hotel"

5
05/12/2017

This is the 4th time that we have stayed at this hotel on our trips to and from Florida. The rooms are very clean and comfortable, and most importantly, quiet. The management is very helpful and friendly and we always enjoy a delicious meal at nearby Molly MacPhersons. After driving for many hours, these amenities are important to us. Breakfast is fine; my only suggestion would be for them to have real butter available, rather than margarine. There is enough variety to please everyone. Since we had stopped at the Visitor Center upon entering Georgia, we had a coupon which made the room rate very reasonable.

BWPlusRichmondHillin, Heather Spice, Management at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, Thanks for your kind comments about our clean, comfortable and quite hotel. We take great pride in providing Richmond Hill visitors with the best possible guest experience. We have noted your suggestion and forwarded to breakfast team. I hope you will be able to stay with us again soon and recommend us to your friends traveling in this area. Sincerely, Heather Spice, Management

"Traveling with Dogs"

5
04/12/2017

Traveling with dogs can be stressful at the wrong hotel. This hotel made the experience very pleasant. Had a ground floor room close to exit. Good area to walk in and poop bags provided. Plus the room was very nice and very clean. Breakfast was very good and overall a great experience. We had no issues and staff was friendly and efficient. Would stay there again.

BWPlusRichmondHillin, Heather Spice, Management at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, Thank you so much for sharing your recent stay with us. We truly appreciate all comments. We strive to provide our guests and their pets with the best service and the most comfortable stay. Please visit us again. Sincerely Heather Spice, Management

"Location Not The Hotel"

4
03/12/2017

Recently on our way north on I-95 while looking for a hotel for the night we went to our usual favorite, a newly-built BW at the Richmond Hill, GA -- southern suburb of Savannah exit. While the hotel was usually great, economical, and its amenities equal to other top hotels in the area like a Hilton or a Marriott, the location turned out to be sour due to a paucity of local restaurants. After riding around on a Monday night for an hour we sorrowfully settled on a sports bar that was just terrible. So next time we go though that area and again need a stopover hotel we will instead go north one more stop to Pembroke, GA instead, where we found a Cracker Barrell for breakfast the very next morning -- a Cracker Barrels all are great for breakfast! It was the location and certainly not the hotel that ruined our stopover! The usual restaurant, Love's just down the local highway towards Savannah, was closed on that Monday night, or we would have been just fine. But there were no other restaurants than fast food available that night and we hate fast food!

BWPlusRichmondHillin, Heather Spice, Management at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, Thank you for sharing your nice experience at the Best Western Plus Richmond Hill Inn. Despite of facing some inconvenience with the near by location and local restaurants, we are so glad to know you were impressed with the service provided by our associates and had a comfortable stay. We enjoyed having you as our guest and look forward to serving you again on your next trip. Sincerely, Heather Spice, Management

"enjoyable stay"

5
03/12/2017

clean hotel great indoor pool and hot tub and a wonderful friendly staff very very easy access to the interstate highway ninety-five which was very necessary as we were there to visit Savannah, Georgia

BWPlusRichmondHillin, Heather Spice, Management at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, We are so happy to see that you enjoyed your stay at the Best Western Plus Richmond Hill Inn. We look forward to having you back with us in the near future. We strive to provide our guests with the best service and the most comfortable stay. If there is anything we can do to make your next stay even better please do not hesitate to let me know. Sincerely Heather Spice, Management

"Best Western Richmond Hill"

4
30/11/2017

Well taken care hotel.. Very clean. Very close to highway. Rooms are nice. Our room had a night light and we thought it was a thoughtful addition to the room. But do not know if it a standard item or a previous guest had left it. Breakfast lacked items some days but adequate otherwise.

"Best Western Richmond Hill GA Very nice"

4
28/11/2017

Nice hotel in good location. Room was very nice and clean. Staff at check in not so good. Great breakfast items with eggs sausage cereals fruit waffles juices and coffee. Would definitely stay here again.

BWPlusRichmondHillin, Heather Spice, Management at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, We appreciate you taking the time to write and share such a wonderful review about our clean and conveniently located hotel.. Management was informed about the your comment on staff and was instructed to provide training to the check inn staff in dealing with Guest concerns. We look forward to seeing you again soon next time your travels take you to the area. Sincerely Heather Spice, Management

"Excellent value"

5
28/11/2017

Very clean, great service and a good breakfast. Comparable to higher priced chains. Attractive rooms and lobby. Comfortable bed and pillows. They matched the lowest online price. We would definitely choose this hotel again.

BWPlusRichmondHillin, Heather Spice, Management at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, Thanks for writing the great feedback from your recent stay. We are delighted to hear that you had an amazing time, with clean room, great service and great breakfast. We look forward in welcoming you back soon! Sincerely, Heather Spice, Management

"Nice clean place to stay the night"

4
27/11/2017

We've stayed at this est Western Plus before and we were very pleased with the room and service. The rooms are very clean and presentable for an older property. Being an older property does not mean shabby at all. It is very well maintained. Front desk service was very good and efficient. Breakfast in the morning was MUCH LESS than we've experienced in the past. The woman handling the breakfast supplies was eating breakfast while the napkins, pancake batter, coffee, sausage, juice, etc needed refilling. When she finished HER breakfast, she could not keep up with the guest requests for items. Pet Friendly even thought we did not like the fact that some owners, well most owners had undisciplined pets (they barked too much without any corrections by the owners (NOT the fault of the hotel). We'd stay there again because it was very clean and the beds were pretty good.

BWPlusRichmondHillin, Webmaster at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, Thank you for a wonderful review. We are so pleased to hear you enjoyed the many amenities offered at our location. I am glad you like our clean and presentable room. We look forward to creating that memorable positive stay experiences for you the next time you visit our hotel. Sincerely, Heather Spice, Management

"Skip breakfast"

3
25/11/2017

The staff is rude and refuses to put out new food after about 8:20, even though breakfast ends at 9. Then they clean it up, even as guests are still serving themselves before 9 am. I also caught the staff trash talking guests right outside the elevator, then had to wait on them to finish their conversation so that I could check out. It's cheap and clean, but the service sucks.

BWPlusRichmondHillin, Heather Spice, Management at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. I will share your comments appropriately with our team. Sincerely, Heather Spice, Management

"Not what it used to be"

2
23/11/2017

Being snowbirds, we travel to Florida twice a year and make this hotel our stop. We called directly to the Hotel and reserved a king room. Upon entering the room, we saw it was two queens. Being of ample figures, my husband and I prefer and insist on a king for a spacious nights sleep. We called the desk and were informed there were no king rooms available. So why did they make our Reservation? As it was late in the evening and being road-weary, we decided to just stay. One of the first thing I noticed was the chlorine smell from the pool area. If one knows about pool chemistry, you know that this is a problem caused by improper maintenance- the chlorine is bound up by the stabilizer and cannot disinfect the water. So no going in that pool/spa. The bed was as hard as rock. Yes, there are trains going by. I saw a wad of toilet paper on the floor of the bathroom, along with a “hair” by the tub. The grout at the base of the tub where it meets the floor was nasty and looks like there had been an attempt to paint the grout white. The door frame was the original nasty old broken tooth yellow- they should have painted the frame white. Most of the desk personnel were friendly. This hotel has declined rapidly by the management with regard to upkeep and renovations. We will go elsewhere next trip through.

"HOTEL NICE"

4
23/11/2017

When checked in front desk staff real nice, have to ring bell to get their attention. Not a problem but really nice. The Tea Bag assortment needs updated, Bigelow Tea has sever assortments but they only had 1 choice. Breakfast staff so nice and accommodating with all you needs at breakfast.

"Wedding celebration"

4
21/11/2017

My fiancé and I arrived on a Friday night, check in was quick without any problems. Our room on the third floor was clean,spacious and comfortable. The bed was very comfortable. We had no issues with noise in the hallway etc and we're able to sleep in on Saturday without any interruptions.The hotel has a pool but we didn't have time to visit. We enjoyed our stay until we left on Monday. We would definitely stay at this hotel again when visiting the Richmond Hill / Savannah area.

"Save Your Money"

2
20/11/2017

I chose this motel for my family for 2 nights due to the great reviews i read. I can promise you do not go by reviews. Others who have stayed may not have the same lifestyle as you.There are 2 definitions of great and excellent one is others and one is yours. When we first pulled up to motel there are btight red lights shining on yhe walls and i thought we were in Las Vegas instead of Savannah. We went to front desk and they were very courteous and nice. Went to room and there was as a 3 inch Wood Roach in the bathroom with roach feces in the shower. I took care of that problem only because we got at motel after 10 and were exhausted from a long drive. The mattress felt like it had been there since motel opened and was worn out, motel is near train tracks and we heard the train horn all night long. Got up 5 hours later after a miserable night of sleep. Went to have what i thought wad going to be breakfast and thete was very few things to choose from. The bacon had no flavor and was paper thin, eggs which is what they were labeled were some type of yellow rubber folded in half right out of a microwave and coffee was watery. To say the least i checked out after 1 night and went accross the street to Holiday Inn Express. It was $20 more but day and night difference! This is one review you can trust.

BWPlusRichmondHillin, webmaster at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, Thanks for your comments.We clearly let you down,and for that we apologize.This is not an indication of how we normally do business, and I'm embarrassed by the quality of your experience. I hope you will generously give us another chance in the future. We take all comments seriously and will do better for you next time. Sincerely, Hotel Manager

"Moving Trip with pet"

5
19/11/2017

Love great places to stay with my yorkie Abby. Clean floors and people who love pets know what it takes for pet owners to find a home away from home...Best Western offers us a great place for overnight for a pet family.

BWPlusRichmondHillin, Webmaster at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, Thank you so much for your kind words. I'm pleased that we could be your pet-friendly hotel of choice in the Richmond Hill, area. I hope we can serve you many more times in the future. Our goal is to provide a great experience for two-legged and four-legged guests, and it's humbling to see such kind words that indicate we're doing a good job. Sincerely, Hotel Manager

"Excellent Dog-friendly"

5
16/11/2017

Excellent dog-friendly environment. Excellent dog walking yard and friendly staff. Breakfast just okay, but otherwise a topnotch BW. Well-position off 95 but not too far from highway. Quiet rooms and comfortable beds. There's also a great Indian restaurant about 2 miles away. Himilayan Curry Restaurant

"Business trip"

4
16/11/2017

The hotel was very convenient. I was attending a business meeting and I would use this hotel again. The hotel was very clean and the bed was very comfortable. Also the staff was very helpful and courteous.

BWPlusRichmondHillin, webmaster at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, Thanks for the feedback.I'm happy that you like our clean room and comfortable bed.We strive for great value, a great staff and great accommodations. We're also proud of our quiet and convenient location.Thank you again for sharing your experience. It is a true joy to serve customers like you. we look forward to having you back with us again soon. Sincerely, Hotel Manager

"Great hotel"

5
16/11/2017

All the comforts of home plus some. New, clean, comfortable, decent breakfast, free WiFi, great location. Just needed a place to stay for the night on our way home. Met all expectations & it's also very close to the Smokin' Pig!

BWPlusRichmondHillin, webmaster at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, Thanks for staying with us. I'm Happy that our hotel impressed you. We believe we provide a great combination of comfort, convenience, amenities and value. When you're in the area again, I hope you will make us your first choice. Thank you. Sincerely, Hotel Manager

"Awesome property"

5
15/11/2017

BW has come a long way. This is the 2nd BW we have stayed in on our trip and both have been very good. This one is really upscale for your mid-range hotel. It is clean and easy to get around in. It is very well done. The bed is so you don't have to be a high jumper to get in it. The rooms are very clean and comfortable. We will stay here again if we head this way. The staff are very friendly and have a good sense of humor.

BWPlusRichmondHillin, Webmaster at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. I will share this review with my team and we'll strive to make your next stay even better. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. Sincerely, Hotel Manager

"Great Experience"

5
15/11/2017

We found this hotel using a coupon book we picked up at the Welcome Station and used a coupon for our stay. The hotel is new and has a great hot tub and indoor pool, it is all non-smoking, is quiet and is near the !-95 Highway. We would not hesitate to recommend this hotel to anyone.

BWPlusRichmondHillin, Webmaster at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, Thanks for taking a moment to comment about our hotel. I'm so pleased that your experience was nice enough here that you would recommend us to others. I hope you have a chance to do that. If you have family members, friends or colleagues traveling in this area, make sure they know about our hotel. We'll do a great job meeting their needs too. Sincerely, Hotel Manager

"A definite Plus!"

5
07/11/2017

Recently my husband and I made one of our many drives from NJ to Florida. We had never made it on the first day of driving to Georgia therefore I was not familiar with hotels just outside of Savannah. This BW Plus received very good reviews on TripAdvisor and was reasonably priced. I am now one of those reviewers letting you know the reviews were well-deserved. Immediately upon entering the lobby you will notice how "clean" it smells. I was greeted by a courteous staff member and a drink dispenser of delicious strawberry lemonade. The room I was assigned was very clean and I appreciated the tv remote being in a sanitized bag. Bed was comfortable with an abundance of pillows. The complimentary breakfast buffet was well-stocked with biscuits, gravy, cheese omelets, bacon and assorted cereals. Be aware a strict policy of breakfast closing at the posted time of 9:00 am exists. You will be happy with choosing this hotel for your stay as will your four-legged family member who is welcomed for a small fee.

"Traveling through"

5
06/11/2017

We have stopped at this location many times when traveling from NC to FL because it's clean and dog friendly! Would highly recommend to anyone traveling with furry friends! We used to stop at BW Savannah/Gateway but this location is a newer facility and Richmond Hill is not as congested.

"Excellent Choice"

5
03/11/2017

I have stayed at this Best Western on several occasions while traveling to Florida, and have always found it to be exceptionally clean and comfortable. The beds are very comfortable and the bed sheets are of better quality than standard hotel fare. Breakfast offers a better selection than most hotels and is well maintained. This is one of my favorite hotels on I-95 because it is consistently clean and comfortable.

"Not what was advertised"

2
01/11/2017

Not as advertised, we chose this hotel because it had a bar/lounge and said they have snacks in the lobby in the evenings. After being in the car for 10 hours we were looking for a place to have a glass of wine and relax and maybe a snack. Not here, I was told maybe you should stay at a Marriott

"Great stay"

5
31/10/2017

Nice and very clean. Great (if slightly on the small side) pool AND hot tub! Excellent price for the area and the quality of the hotel. Will definitely choose this hotel if I am ever in the area again. Nice breakfast, but would have preferred to see a few more options.

"A nice choice if you are traveling on I-95 and need a clean and comfortable stop"

4
29/10/2017

I am not normally a Best Western traveler but found this location when I was planning out a trip to Florida. The location feels like a more upscale hotel with excellent guest service and a full breakfast. (It was my first use of a conveyor belt-type pancake maker.) The check-in staff member was professional and the staff member who was on breakfast duty was outstanding-keeping everything stocked and interacting with guests. The hotel was very clean and the bed was extremely comfortable. And they will have to continue to be excellent as it appears at least two more hotels are going up in this already growing area. Very convenient to 95 and all of the typical highway services you would expect. I was inspired to book a Best Western Hotel for the next leg of the trip based on the experience here.

Rebecca O, Director of Sales at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about our hotel. Our staff and management work hard to make sure all guests enjoy their stay. Your review proves that hard work and dedication really comes across as "Southern Hospitality". That is what we will continue to provide. Our breakfast bar has been updated to now include fresh fruits, Sausage, and eggs. We look forward to seeing you soon. Sincerely, Heather Management

"Worst Hotel, Worst Customer Experience!"

1
28/10/2017

Traveling extensively throughout my career, and especially now in my capacity as a corporate-level manager, I experienced hotels which provide the utmost in customer service and those which do not. However, my experience with the Best Western Plus in at 4564 US Highway 17, Richmond Hill, Georgia certainly set the new low-water mark for lodging and customer care. When my wife and I decided to spend an overnight stop at this hotel while enroute to Florida, we called directly to secure a one-night reservation. We were on the phone with the hotel clerk on August 17, 2017 at 7:00pm ET and were offered a rate of $79.59 plus $16.14 tax. Upon arrival at this hotel on October 21st at 6:00pm, we checked in and were provided a swipe card and a standard door lock key and were told our room was number 299, on the second floor. We walked around the floor in search of room 299, and not finding it we returned to the check-in desk. The desk clerk accompanied us to the second floor to show us our room. The room was marked “Housekeeping”, without any room number, located right next to the hallway soda machine. This room amounted to a room originally designed for Housekeeping purposes, now repurposed as a guest room. When opening the door, we found the hotel laundry chute, and high voltage electrical panels right next to the only way out of an outer room, plus another wooden door. Using the standard door key, we finally entered our room, one equipped with two more high voltage electrical panels right at the inside wooden door, a double bed, a small desk, a refrigerator with microwave, and a television. These electrical panels, if something would short out and cause an electrical fire, would prevent us from safely escaping the room. I wonder how this was overlooked by the county zoning or licensing departments. I wonder if Best Western corporate offices know of, and would approve, this room. And this hotel room came equipped with one more thing…. Ants. Returning again to the check-in desk, I asked to speak with the manager. A woman identified herself as the Front Desk Manager and I informed her the room had ants and that I wanted another room. She checked her inventory and presented me with room keys for another room, plus a Reservation and Rate Information form listing the replacement room with a higher room rate of over $124 plus tax. I informed her that I was not going to pay an up-charge since the room we were initially given posed health concerns, which were the responsibility of the hotel to remedy. When hearing this, she then told me we could always leave her hotel. She said this immediately, without an “I'm sorry”, no “Let me see what I can do”, no explanation, just “You can leave if you don't like it”. Imagine my shock at being told I could leave if I didn't like staying in a room with ants. Imagine how I wondered why a manager would not attempt to work with a guest, a paying customer, who brings a problem to a manager. Imagine how I felt when presented with this absolute lack of concern by this manager and her unwillingness to rectify the problem. After an uncomfortable discussion with her in-front of other hotel guests, she finally provided a different Reservation and Rate form which listed the original rate offered during our telephone call of August 17th. At the beginning of this post, I said I travel extensively throughout the United States for my job, frequently requesting my corporate travel office to book me into Best Western properties. Prior to this hotel visit, I have never been told that if I did not like my accommodations because of a health concern I could leave. I have never been told I had to pay an up-charge for a replacement room because of a hotel's issue with ants. I have never been offered a stay in a room which posed safety hazards because of high-voltage electrical panels right next to the only way out of a room. I have never been shoved into what amounts to a housekeeping closet as my room. I have never before been made to feel my health, my safety, or even my patronage was so under appreciated. At other hotels I have been frequently told upon check-in or check-out, “thank you”, as the staff of other properties knows I have choices for my travel accommodations. At this hotel, I was never thanked for my business, or shown the least amount of courtesy or concern by the Front Desk Manager. I have not been contacted by the hotel's General Manager, leading me to believe my business or my concerns are not valued. My previous Best Western experiences have spanned stays throughout Europe and the United States. Because of this hotel experience, if I find myself in the Richmond Hill, Georgia area again on personal travel I will continue traveling further. I will never return to Best Western Plus in Richmond Hill, Georgia, and I suggest that readers find another hotel to use for their traveling needs.

Rebecca O, General Manager at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, Please contact the Manager Dee to discuss this further at 407-408-4500. We will make sure you are satisfied once you speak to Mr. Dee. Sincerely, Dee Patel General Manager

"Would like to rate it higher"

3
27/10/2017

The room is nice, but there is no leisurely seating. A chair and reading lamp would be nice. Dining room chairs? Seriously? Lights dim, nice 42" inch but without digital is looks 32".Room was dusty. Compressor makes roar on and off. Room is quiet. Beds average. The nice lobby is "tacky" with all the added "what nots" and vending machines. Breakfast limited. The owner was a real sourpuss at check out. Never said a word.

Rebecca O, General Manager at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about our hotel. Our staff and management work hard to make sure all guests enjoy their stay. Your review will be addressed with all staff members. The TV's are Digital and High Definition. That is what we will continue to provide. Our breakfast bar has been updated to now include fresh fruits, Sausage, and eggs. We look forward to seeing you soon. Sincerely, Heather Management

"very good hotel for the price"

5
26/10/2017

I have been staying at this hotel at least one time a year for the last 3 years and it has always been a good experience, will continue to stay there when I need a room in that area. The parking lot is well lighted and the grounds always look good, the free breakfast is a little better than average and always clean. For the price it is a good value.

"Top Notch"

5
24/10/2017

Just a few miles from Savannah, this conveniently located to I-95 hotel is hard to beat. Away-from-road with every modern convenience and especially good amenities. Gas stations and restaurants in immediate vicinity. Nice-sized rooms have microwave, mini-fridge, large flat screen TV, free WiFi, individual thermostats, super comfy mattresses. Hot and cold breakfast included. Friendly staff. I reserved in advance and got a great rate too. Good for all types of travelers.

"Convenient and clean"

4
22/10/2017

Friendly and helpful staff, rooms large and very clean, pet friendly. Great breakfast included, better than most, pre made omlets, make your own pancakes, cereal, fruit, Danish etc. Nice indoor salt water pool and exercise room. Convenient to local stores and restaurants.

"Don't Hesitate on This One"

5
22/10/2017

This was an excellent, new property in a great location, and providing great service. We wanted to drive to the other side of Savannah, but still have proximity to conveniences, and this filled those requirements!

"Good stay and friendly/ helpful staff "

5
20/10/2017

My boys and I stayed here waiting to move into our new home in Richmond Hill. The staff was helpful in giving directions and helping me get acquainted with the area a bit. Breakfast was always great and my boys loved the pool and hot tub at night!

"Friendly service for all"

5
19/10/2017

Upon check-in the staff asked what floor I preferred and let me know the first floor was pet friendly in case I had allergies. I enjoyed my stay. The staff greeted me each day as I left and returned. Although I did not take part in eating breakfast, some of my colleagues did and they appreciated the variety of foods available and the quality of the food was good. I recommend this hotel for anyone staying in Richmond Hill or are travelling through. Richmond Hill has a lot to offer if you know where to look. Some great places to eat lunch and dinner...try Melody's.

"Very good property"

5
17/10/2017

Good location off I 95 but far enough away from the exit so it is quiet. Nice lobby and breakfast room. Indoor pool and exercise room. First floor pet rooms were noisy due to pets left by owners. Room is large and comfortable with a mini sofa to sit. Wifi connection is very good. Nice to have microwave and mini fridge. AC is cold so a comfortable night. Free nightly tacos social hour. 6 pm free cookies. Parking is free and safe. Breakfast is good with alot of choices. The day we were there, the pancake maker was not working. But still lots of good items to choose from. Interesting to have chai and hot chocolate from a machine.

"Extremely Happy"

5
16/10/2017

This is an excellent hotel for the cost, and the staff was very friendly. ,The hotel was very clean, and our room was very comfortable. I would definitely stay in this hotel the next time I am in the Savannah, Richmond Hill area.

"Don't eat the snacks in your room ."

4
14/10/2017

Snacks in room there is a charge if consumed .4.00 dollars ! Water 4.00 dollars . 4oz candy 2.50 . Warning stay away of snacks they are not free . What an insult to us staying there. What make this a Best Western Plus hotel ? Other Best Westerns hotel offer the same products minus the room snacks . LOL

"not a good hotel"

3
13/10/2017

I came to this hotel thinking it was good. The outside looks nice but the inside looks really outdated especially the hallways and the rooms themselves. Our room was terrible. The air conditioner did not work properly. There were insects on the beds. The sink did not work. The pancake maker didn't work and I called the lady three times to get it to work. The breakfast buffet was not really that good and the overall service was terrible.

"excellent stopover"

5
11/10/2017

. Clean, comfortable rooms, staffed by a wonderful group oaf helpful, friendly people, very convenient to I-95. Breakfast choices are amazing, plenty of grassy area for walking a dog (complete with doggy-bag dispensers!)...in short, a top-notch spot for a stay over.

"Too much fragrance to breathe!!!"

2
06/10/2017

There was too much fragrance in both rooms we tried for my asthmatic husband. When we asked for a new room after visiting the first room we were moved five rooms down the hall which was only slightly better. This was my worst experience with Best Western.

"Awesome hotel!"

5
02/10/2017

We were traveling from PA to Fla and after a 14 hour trip we stayed the night at this hotel. Clean, super comfortable beds, pet friendly & an amazing staff. One of the best hotels in Georgia after a long trip! Highly recommend!

"5 stars for hotels in this category of prices/area"

5
30/09/2017

We recommend this hotel but won't likely stay again, as they normally do not allow pets. The pet rule was waived for Hurricane Irma evacuees, with a $20 per pet charge. Fair enough, and we enjoyed the overnight stay. My computer would not allow me to make the online reservation, so Mellissa, employee at the hotel, made our reservation for 2 side by side rooms, as I was traveling with my elderly mother. Melissa was very helpful and kind upon our arrival. The rooms were very clean and nicely set up, thanks to Dilenia, very nice job. I checked the mattresses, and they looked very clean, protected with waterproof mattress pads. They were also comfy, with the cleanest sheets I have ever seen in a hotel. The amenities were of good quality. We ate the breakfast in the morning. It seemed of average fair for hotels in this price range. I am not much of a fan of breakfast; however, my mother really enjoyed hers. Bobbi Jo checked us out in the morning, and she was also pleasant and helpful. There was a discrepancy in our bill I noticed. When I later spoke on the phone to the manager Alicia, she was helpful and quickly noticed and corrected the error. If you are not traveling with pets, I recommend this hotel. There was also a nice indoor pool and hot tub that we did not use. The hotel is very close to I95 but the area was quiet. My only recommendation to management would be to consider wood/laminate floors on the next remodel, at least in some of the rooms. The smell of cleaning agents for carpet can aggravate those with allergies. A Venice, FL, Best Western we have stayed in had them and they were particularly nice.

Rebecca O, Director of Sales at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest, We very glad to hear that your stay was exceptional. Our staff take pride in the hotel and management has reviewed your concerns and taken preventative measures. The hotel has been converted into 100% non smoking on the 1st and 3rd floors. We guarantee a clean and satisfactory stay for all guests. We were recently awarded the prestigious AAA, 3 diamond designation that proves that we have a clean and safe hotel. We hope that you will give us another chance to serve up true "Southern Hospitality" that you will enjoy.

"Very Nice Property"

5
25/09/2017

The exterior of the property is well kept. Good value relative to other hotels in the area. Stayed one night while visiting family. Beds are comfortable. Would recommend to others and would stay here again.

"Great nights sleep"

4
19/09/2017

I stopped here on my way to Florida on business, I usually stay at the Holiday Inn Express across the street but, decided to stay here his time because it was $50 cheaper. Despite the desk clerk being MIA for 15 minutes ( evidently on a smoke break), I enjoyed my stay. The rooms are large, have refrigerators and microwaves in the rooms and I found my room very clean and the bed very comfortable. Hot breakfast had everything you would need to start your day, I do wish the "Hot"items were actually hot and not just warm ( which included the coffee) but, I'm really not that picky. Overall it was a good night stay and would stay hear again especially if the Holiday Inn Express would happen to be price gouging again in the future.

"Nice, new motel. Quiet and comfortable."

5
19/09/2017

Needed a room along I95 returning to Florida after hurricane Irma. This was reasonably priced and new. Clean and quiet (most important things for a hotel!). Checked in at 4:30pm and departed 12 midnight to get ahead of the crazy traffic, so didn't sample the breakfast. Some restaurants nearby...we went to Molly Meguires pub and had 4 appetizers which were pretty good.

"Just what you need"

5
19/09/2017

Rest your weary head. Clean, friendly, nice breakfast, pretty pool , great room. All you need for a good nights rest. We use Best Westerns up and down I 95 and they are very consistent in their high quality.

"Low Quality for High Price"

2
16/09/2017

For this price range, I would recommend any of the other hotel chains - IHG, Hilton, or Marriott. Their hot breakfast is fresher and of much better quality. The staff here was not of the caliber that you get at other hotel chains in this price range either. Other than that, everything was else comparable to other hotels in this price category. Rooms were clean, beds were comfortable, etc.

"Post Hurricane Erma evacuation"

5
16/09/2017

I stayed at this lovely hotel on my way back home after evacuation for hurricane Erma. The trip south on I 95 was very slow and nerve-wracking. This Best Western Plus was a quiet oasis in the center of turmoil. The atmosphere was calm, the décor lovely, the staff friendly, and the beds comfortable. Oh - and there were hot nachos waiting in the dining area. Doesn't get any better that that!

"Great Dog Friendly Motel"

5
08/09/2017

Great dog park, great breakfast, efficient and caring staff, very clean and well appointed rooms. Front desk clerk was very caring as we were evacuating for Hurricane Irma and once this hotel was full, she went out of her way to call other hotels for the overtired and very stressed travelers.

"clean and roomy"

5
05/09/2017

lobby and room more spacious than expected, room was clean, and there is ice cream. the lady at the front desk greeted me very nicely and got me into my room fairly quickly. The pool was a bit small but I did not go for a swim so that did not bother me.

"Surprised!"

5
05/09/2017

Very nice motel...better than I expected. It was convenient to the event I attended & easily accessible to the interstate. The hot breakfast was fresh and very tasty. I would definitely stay here again!

"Blood on sheets on arrival"

3
05/09/2017

there was blood on the sheets on both beds on arrival. They brought me sheets and my Husband and I changed the bedding. The weekend management could have been nicer, was not treating it like a big deal. They ended up giving us half off our stay for two nights. We were in town for a funeral in the family.

"Falling asleep at the wheel"

5
03/09/2017

Driving from Homosassa FL to NC is exhausting at the best of times but on this day after a sleepless night, I could barely keep my eyes open. Deciding on caution I came upon the Best Western Plus and decided to sleep for a few hours before continuing my journey. It is a lovely place and I very much enjoyed my stay. Thank you

"Overnight stay passing thru"

5
24/08/2017

Very clean hotel, staff was great and breakfast was above normal for a free breakfast. Parking lot was full by 1000 PM but they have some space along driveway. It was convenient to I-95 will plenty of places to eat nearby. Great room for the price, I will stay here again if passing thru.

"Rules are worthless if not enforced"

2
20/08/2017

When doing a road trip we look for a hotel in a quieter area and of course insist on being free from second hand cigarette smoke. This place was promoted that way, but the staff took no effort to assure guests followed their rules. There are signs posted at the front door prohibiting smoking there. So that's where they put the standing ashtrays. As a result, people gathered in that area and puffed away. Every time the automatic doors opened, a cloud of smoke blew in. One woman with two small yapper dogs frequented the area several times during the night. Not only did she pollute the lobby and nearby dining area with cigarette smoke, but her annoying dogs barked constantly throughout her breaks. I complained to the staff about it, but did not see any response or change during my stay. We have discovered several Best Western hotels improving conditions and others content with being another highway sleeping joint. This is not one of the ones improving. $89 wasted, and they didn't even post my stay on my rewards account regardless of my efforts to have that done. I recommend you select another hotel nearby at half the cost. Conditions might not be better, but you won't spend so much to be miserable.

"Great value for the cost"

5
17/08/2017

I have stayed at this hotel twice. It is well located and easy to reach. Room was spacious and quiet. There is great areas to walk a dog. The breakfast selections were numerous and well stocked. Evening cookies along with salsa and chips were a nice surprise. Will definitely stay here again.

"Still a great place to stay near Savannah"

5
16/08/2017

We hadn't been to this location for almost 2 years and remembered our previous excellent stays. The hotel has been updated, at least our room was, and was very nicely appointed. Sleeping quarters, a king , was superb and much appreciated after a very long day on road. Arrived at almost 10Pm and our room was waiting for us at the agreed to AARP rate of 99. Very accommodating staff at the breakfast bar kept the food items fresh and well stocked. This hotel continues to provide excellent resting spot off of 95 and I continue to recommend it highly.

"Worst Weekend stay"

1
15/08/2017

The check in & out staff has Horrible customer service, were not friendly at all. There were Flying Roaches in our room, have a video of the horrible experience. Best Western displayed false advertisement, no fresh baked cookies. Dogs were everywhere in the Hotel. We asked for non smoking rooms, it smelled like Phillip Morris cigarette factory! The worst complaint we have about the Hotel was when we woke up the next morning to find that their white cat had destroyed our motorcycle! The cat tore our motorcycle seats up, cat hair all on our bike, holes everywhere in our seats, scratches on the motorcycle. We advised the clerk who told us, yes they do have a white cat that stays in the front all day. Then she told us they are not liable for damaged property, but she took pictures to show her Manager. She was very rude about the situation. We put a cover on our motorcycle before turning in because of the rain, we expected to have a good experience and a restful stay here at the Best Western which were not the case! I will never stay here or refer this Hotel to anyone! Especially with flying roaches. She advised us that she would have maintenance spray. I have a video of both disasters! I am very upset and disappointed! Then try to be sarcastic and tell us to call the police and have him take a report but he would not be able to arrest a cat. The joke is on you, not funny at all!

"Very Clean and Modern"

4
08/08/2017

The Best Western, Richmond Hill is an excellent location to stay when traveling on interstate 95. The rooms are very clean and spacious. The staff is very friendly. Breakfast is fair as the preremade food isn't very enjoyable. For the low price, I think it's a good deal especially if you are just passing through.

"The BEST Western"

5
08/08/2017

The hotel offered the perfect rest for weary travelers. All aspects of the facility exceeded my expectations. The complimentary lemonade and nachos were a welcoming surprise upon check in. The hotel also had complimentary car air fresheners for your continued travels available at breakfast. I highly recommend this place.

"Nice hotel"

5
08/08/2017

The room was clean, the breakfast was good, and room location was granted. The staff was very helpful with other guests. I really didn't need anything but a lady came in and was lost. The staff helped her find the Best Western she had a reservation for that night.

"Nice room but..."

4
06/08/2017

Hotel hard to find because it is set back from the road behind an Arby's. Passed the entrance twice and had to circle back. Rooms are very nice but the walls are thin. Can hear conversations in the hallway and in the parking lot from a second story room. The staff was very friendly and helpful.

"Goes above and beyond..."

5
04/08/2017

This is not my first review for this hotel. As always, it is an extremely positive review. We love staying at this hotel and it never fails or disappoints us. This time we had two grandchildren with us (10 and 8) and at the end of the stay, they both said they loved it and wanted to come back.....I'd say that's a pretty good referral in itself! We gladly pay the little extra to stay at this hotel every chance we get.....it is fantastic.

"Nice Hotel, and Great Staff"

5
02/08/2017

My husband and I stayed here for 3 nights. The lobby was immaculate, and the woman who greeted us was very friendly. We arrived early with a reservation, but were able to get a clean, non-smoking king-sized room. The room had usb/outlets on the side table, and I really don't know why this isn't standard in ALL hotels. A nice plus. Our room was clean and bathroom was nicely appointed and large. We had new toiletries delivered everyday and the room was kept clean. Our room had a "run-on" toilet and drip in the sink faucet, and the maintenance man was there immediately when we reported this. He fixed both problems and all was well for the rest of the stay. Breakfast was exceptional, with bacon or sausage every day, mini omelets, biscuits and gravy, cereals, fruits, yogurts, tea, coffee, juice, grits, oatmeal, and pancakes. The breakfast area was well kept and someone was there at all times if anything was needed. All the hot foods were HOT and coffee was good. We have family in Richmond Hill, so I'm sure we'll be staying here in the future.

"EXCELLENT!!!!!"

5
29/07/2017

We always stop here on our way down to Florida and are NEVER disappointed. Rooms are very clean and up to date, staff is extremely friendly, and the breakfast is terrific. I especially love the sausage and biscuits. We have two dachshunds and find this place to be absolutely perfect for people with pets. Stop here and you will not be disappointed.

"Room quality"

1
23/07/2017

When I booked the room it was for a king size bed non smoking & no pets. The room we received was smelling of dog or cat!! No other king beds were available, wife and I had to endure the room waiting for management to tak there time to get back to us. Only 2 chirs in the room for guest to sit on, I have pictures. Never seen anything like this in a Best western property. When my wife complained about the smell she was given 4 potpourri air fresheners. I spent 20,000 reward points for this terrible room, I have requested the points to be returned to my account, waiting for a response from management. Trust me if I don't get my points returned I will post this on the internet and every other media service I have available. And let everyone know about the experience my wife and I had. Understand the reason for the room being non smoking and no pets is because my wife is asthmatic and gets sick easily. We were offered a queen size bed wife and I were forced to sleep in separate beds the whole time of our stay. Someone please get back to me so that this can be resolved ASAP. Thank you

BestWesternHotels, Corporate at Best Western Plus Richmond Hill Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Excellent overnight."

5
19/07/2017

Had a very nice over night and the desk clerk recommended the Local on 17 for dinner and we had a great time. Had trouble with our TV (could not turn on) fixed in no time. They accept dogs here also which is great to know!!

"Family Travel"

5
18/07/2017

We always stay in Savannah on our way to Florida. This is the nicest property that we have stayed in that is near I-95. Clean - Safe - Convenient - Friendly. This will be our hotel of choice when traveling to Florida. Great Job BW+

"John"

2
18/07/2017

Over all nice hotel. I stayed at this hotel just over 2 years ago, they have raised their base price over 70%. The hotel staff could not figure out how to process my " Best Western Gift certificate. " I never received a final bill.

"Exactly what I needed!"

5
17/07/2017

We stayed in this hotel on our way to Florida - loved that it was animal friendly (and quite a reasonable pet charge), and especially the dog walking area in the back :). The staff was friendly, breakfast was as advertised, and the location of the hotel was easy to access off the interstate.

"Quiet, quiet and quiet"

4
15/07/2017

We had a three-night stay at this hotel. We have never stayed at a pet-friendly hotel, so we requested a room on the top floor, away from pets. This hotel is about 7yrs old and is situated back from the main highway about a couple 1000ft therefore limiting any noise from vehicles on the highway. Upon entering the smell was fresh and so was our third-floor hallway and room. The room was clean and comfortable. No mildew or mold in the bathroom and towels were even professionally folded as in an upscale hotel. Breakfast was decent that included sausage links one day and bacon the other two days, frozen to heat cheese omelets, oatmeal, pancakes, biscuits, fruit and pastries. The staff was friendly and accommodating. No problems or smells from pets. Only dislike is the small indoor pool, but my kids enjoyed it. Twenty minutes to downtown Savannah and fifty minutes to Tybee.

Rebecca O, Guest Relations Manager at Best Western Plus Richmond Hill Inn, responded to this review
Your review just made our day. Thank you for choosing our hotel and for posting these very kind remarks about our facility and especially our staff. As you can tell, we all work very hard to insure our guest enjoy their visit. Thank you again and please come back soon. At your service, Rebecca Odom

"Wonderful!"

4
12/07/2017

Hotel was spotless and the cleaning staff was absolutely wonderful. The lighting was not sufficient enough in the room was sufficient for me but was great in the bathroom. Having a microwave and fridge in the room was great. One of the cleanest properties I have experienced. Will certainly stay here again .

"Nice Facade, Needs work"

2
11/07/2017

Looks very nice on the outside. Inside is apparently clean. Rooms have problems. Loose commode seats, leaking AC units, intermittent Internet connection. Beds are getting a bit old. I kept drifting to one side. Odd timing on the cleaning crew as well. They came mid to late afternoon and then blocked up the hall way with cords and vacuums. I'm glad it was clean, but who wants to dodge cleaning equipment to get to their room.

Rebecca O, Guest Relations Manager at Best Western Plus Richmond Hill Inn, responded to this review
Thank you for choosing to stay with us and for your feedback. Without feedback, we cannot improve where we make mistakes. At your service, Rebecca Odom Guest Relations Manager

"Clean, hospitable, pet friendly"

4
10/07/2017

This hotel is less than .5 miles from I95. It appears to be the newest hotel at this exit. The rooms are very clean and our room included both a mini refrigerator and a microwave. We were traveling with 2 dogs and this is a pet friendly hotel. They charge $20 per dog, but be aware there is $150 charge if you leave your dog/s in the room unattended. That was not a problem for us as we were traveling a long distance and too tired to go out to dinner. We opted to have one of us go to the Wendy's across the road for take-out so we didn't need to leave the pets alone. The included breakfast was very nice with a coffee bar including several coffee syrups, hot chocolate, chai tea or regular tea, pancakes, cheese omelets, biscuits, sausage and more. The dog walking area is well attended with waste bags and disposal that is kept clean. The area is a large grassy area behind the hotel which is also nice for the dogs. Great stop is you are traveling or down I95. Friendly staff, very nice.

Rebecca O, Guest Relations Manager at Best Western Plus Richmond Hill Inn, responded to this review
Thank you for choosing to stay with us and for your feedback. Without feedback, we cannot continue to improve. At your service, Rebecca Odom

"Great Pet Friendly Place to Stay"

5
07/07/2017

Clean, Pet Friendly, lots of grass for the dog, friendly staff and a great location off of I95 before Savannah. We stay there in the spring and in the fall and a are never disappointed. There are a few really good restaurants in the vicinity if you are looking for non-fast food. Fish Tales, and Marker 107.

Rebecca O, Guest Relations Manager at Best Western Plus Richmond Hill Inn, responded to this review
Your review just made our day. Thank you for choosing our hotel and for posting these very kind remarks about our facility and especially our staff. As you can tell, we all work very hard to insure our guest enjoy their visit. Thank you again and please come back soon. At your service, Rebecca Odom

"Average stay"

3
04/07/2017

Stayed for one night on the way to Florida a couple weeks ago. The hotel is conveniently located right next to the highway which was good. The bed was comfy and the room was decently clean besides several cobwebs in the lamp shades. Upon entering the room we noticed a seriously musty smell, had I not been so crazy tired I would've probably asked to move. The staff were nice however when we went to checkout we stood around for about 15 minutes before anyone came to the front desk. Overall an ok stay but I've stayed at much nicer places for the same price.

Rebecca O, Guest Relations Manager at Best Western Plus Richmond Hill Inn, responded to this review
Please accept our sincerest apologies for your experience with us. Although we do provide comfortable beds and friendly service, we understand that cleanliness is very important and are truly sorry for this oversight of cobwebs and mustiness. Please know that your feedback has helped us with implementing additional training for housekeeping to make sure this does not happen again. We hope that you will reconsider staying with us in the future. At your service, Rebecca Odom

""Oliver is The Man!""

5
02/07/2017

Oliver, a manager at the hote,l made our stay. He made a few very helpful suggestions, that positively impacted this stay and will help in the future as well. Over and above employee! Best Western should hire him direct and bring him to Headquarters where he could makea bigger impact!

"Overnight stay"

5
02/07/2017

Very impressed with staff, friendly and efficient. Hotel was spotless inside and out. Room was very clean and this was a pet room. You would never have known that a pet had ever been in it. and from past experiences this is an exception. Outside grounds well lite, clean and attractive with excellent areas to walk your pet which was a big plus for us. Swimming pool is very-very small but has a nice work-out room. The beds were very comfortable. Breakfast area very attractive and clean with the usual offering of breakfast items. This is the first hotel stay that we have not found one complaint. Definitely will be our overnight stopover on trips back and forth to Florida. Highly recommend.

"Great Stay!"

5
01/07/2017

Oliver was beyond helpful. We arrived in the middle of the night with nowhere to stay and he went out of his way to find us a very clean and comfortable room. Room vas very clean, decent and comfortable. Very happy with our stay!

"Nice place to stay"

4
01/07/2017

We were on our way to our daughter's and stayed over night here. The clerk at check-in was very nice and friendly. She answered our questions about places to have dinner. The room was nice with a comfortable king size bed. The only complaint was that it had 2 dining room chairs for setting instead of more comfortable chairs or loveseat. Fortunately we were only spending 1 night, but if we had stayed longer, it wouldn't have been acceptable.

"Overnight stay on way to Florida"

5
28/06/2017

We needed a quik stay at midnight. Found this hotel and I am glad we did. It was cheaper than anything in the area, but had great reviews, and it is deserved. Oliver the night manager made my day! The peach punch in the lobby was amazing and breakfast was good. Beds were comfortable and room was clean. Cant ask for much more.

Rebecca O, Public Relations Manager at Best Western Plus Richmond Hill Inn, responded to this review
We are so glad you chose as your home away from home. It is a delight to read how much you enjoyed your time at our hotel and appreciate you highlighting the key features of our property. Thank you for sharing your experience with fellow reviewers online. We look forward to welcoming you back!

"Another perfect stay!"

5
25/06/2017

My family and I recently visited Best Western Plus in Richmond Hill for a quick overnight trip. I thought I booked through Best Western so check your reservations. The booking was done through a third party--travlu-- they did give me a good rate- however I wanted to use my AAA discount but upon calling the hotel, I was advised that reservations done through a third party could not be changed--The front desk lady Alicia was very nice when I called and even nicer in person- check in was smooth and easy and they even gave me side by side rooms on the first floor since they did not have any ADA rooms left!!! Rooms are oversized and very comfortable and it was nicer to see a few changes since our last visit in 2015. Little things like rocking chairs out front and lounge chairs in the back---as usual the salt water mineral pool is the bomb!!! I wish they would expand it, but we were able to share with another family, the breakfast was good, better than most. Overall, another perfect stay!!! Price point has gone up a bit, but it is still a good value.

Rebecca O, Public Relations Manager at Best Western Plus Richmond Hill Inn, responded to this review
We are so glad you chose as your home away from home. It is a delight to read how much you enjoyed your time at our hotel and appreciate you highlighting the key features of our property. Thank you for sharing your experience with fellow reviewers online. We look forward to welcoming you back!

"NIGHTMARE"

1
25/06/2017

Horrific stay. Had our kids with us aged 1 and 3. Room stunk of mold and smoke. Promised us a refund and then wouldn't approve it when Priceline called. Manager wouldn't take our call afterward. Stay somewhere else.

Rebecca O, Public Relations Manager at Best Western Plus Richmond Hill Inn, responded to this review
My name is Rebecca Odom and I am the Guest Services Manager at our hotel property. I want to first and foremost apologize that you did not get the type of service and accommodations that we want all of our guests to experience when they stay with us. I want to thank you for sharing your feedback with us. It is feedback like yours that allow us as a hotel to improve and ensure the problems that you experienced during your stay does not happen to anyone else.

"Consistently great service and facilities!"

5
25/06/2017

Always clean and well-maintained, an increasing rarity it seems. The staff is professional, courteous and helpful, and goes out of the way to help you. Dog-friendly hotel that is in a great location with good walking space for big or small dogs. Very good location with variety of restaurants and services nearby. A definite winner, both among other best westerns as well as other hotels.

Rebecca O, Public Relations Manager at Best Western Plus Richmond Hill Inn, responded to this review
We are so glad you chose as your home away from home. It is a delight to read how much you enjoyed your time at our hotel and appreciate you highlighting the key features of our property. Thank you for sharing your experience with fellow reviewers online. We look forward to welcoming you back!

"Book top floor"

4
24/06/2017

We stayed overnight traveling home. Beds are very comfy and pillows soft and clean. Carpet felt dirty under my feet. Bathroom was big enough to help my mom take Shower, some are just so small you barely get yourself in them. They did have food in room with a price on them if you consumed you were charged. Trying to sleep you could hear the people upstairs, I swear they were gymnasts. Lots of places to eat around hotel.

Rebecca O, Public Relations Manager at Best Western Plus Richmond Hill Inn, responded to this review
Thank you for sharing your review and comments with us. We welcome any and all feedback so that we can continue to make improvements. Once again thank you for the valued feedback and please do come and see us again real soon. Rebecca Odom Regional Guest Service Manager

"Not far off I-95, nice place to lay your head."

4
20/06/2017

The hotel is not far from I-95 and the sign is easy to see from the road. The hotel is a little back off the highway. Very friendly and helpful staff. Upon our arrival at 10:30pm the wifi on the 3rd floor was not connecting on any of our devices. I called the front desk and the clerk was able to get the router on our floor reset and working again within 10 minutes. The room was clean and tidy. Beds are comfy and the a/c works like a dream. Blankets were decent weight (I like heavy blankets). Not much sound coming from other rooms, which is always nice. We had plenty of towels and wash cloths for our family of 4. The "Paya" bath products smelled amazing. Breakfast was basic hotel fare. Not much different than other places. The chai tea was delicious. I liked this hotel and will probably stay here again in the future if we're ever passing through again.

"Very Nice Visit"

5
16/06/2017

We stayed at the Richmond Hill Best Western Plus on June 9, 2017. We were on our way to Florida for a cruise. We were looking for a clean motel with a hot breakfast. BW PLUS at Richmond more than fit our needs. I had called ahead to reserve our room. We were able to check in without any problems. Our keys were waiting for us along with recommendations for a place to eat. It took less than five minutes to check in to our room. The room was very clean and quiet. The beds were comfortable. Breakfast the next morning was not a disappointment. There were the usual pastries and cereal, along with eggs, bacon sausage, toast bagels and a waffle iron. In my.opinion, a breakfast like that is worth a few extra dollars on the price of a room. I would highly recommend the Best Western Plus in Richmond Hill, Georgia

"Quiet & Peaceful"

5
14/06/2017

Quiet hotel set back from the road, so there is no road noise. It's the newest in the area. Tell Lesley at the front desk HI! for me:) She's a sweetie. The only part to watch out for is that their road is tricky to find. I pulled into the Arby's parking lot & had to pull back out onto the road to go to the Best Western road right next to it. Look for the very tall Best Western sign seen from the highway & pull into the road right before & next to it.

"Good clean motel"

4
11/06/2017

Good clean motel. Friendly staff. We can open the window in our room and get fresh air. Only negative - Pool was too small. It is about as big as an above ground round pool. Difficult to swim as the depth varies.

Rebecca O, Public Relations Manager at Best Western Plus Richmond Hill Inn, responded to this review
Thank you for sharing your review and comments with us. We welcome any and all feedback so that we can continue to make improvements. Once again thank you for the valued feedback and please do come and see us again real soon. Rebecca Odom Regional Guest Service Manager

"Weekend in Savannah"

5
09/06/2017

This is a newer property and is a pleasant stay. The room was clean and quiet. Very wide variety of breakfast items and had cookies at 6:00PM and chips and salsa at 6:30PM. Just off Interstate 95 south of Savannah. Fast wifi.

Rebecca O, Public Relations Manager at Best Western Plus Richmond Hill Inn, responded to this review
We are so glad you chose as your home away from home. It is a delight to read how much you enjoyed your time at our hotel and appreciate you highlighting the key features of our property. Thank you for sharing your experience with fellow reviewers online. We look forward to welcoming you back! Rebecca Odom Guest service Manager Regional Guest Service Manager

"Great Experience"

5
08/06/2017

My daughter and I, along with two young grandchildren were traveling back to Delaware and stopped at 12:30 am for the night. It was difficult to find a decent hotel that you were comfortable with for two young children. The desk clerk was extremely helpful and accommodating, the room was exceptionally clean and the beds were very comfortable. We were right by the front desk, and had no problem sleeping, it was very quiet. We would definitely stay at this hotel the next time we have to make another trip.

Rebecca O, Guest Relations Manager at Best Western Plus Richmond Hill Inn, responded to this review
Thank you so much for taking the time to review our hotel and staff! That is the best compliment that we can receive! I am thrilled you enjoyed your time with us, and I hope we have the opportunity to host you again someday! Best Wishes, Rebecca / Guest Services Manager

"Best of the Richmond Hill hotels off I-95"

4
07/06/2017

This is a 3 star hotel but it's the nicest of the 3 properties we have stayed at in this location (the other two were Holiday Inn Express and Hampton Inn). Got a decent rate with a Priceline Express Deal! The pluses: The bed was ok for 1 night, it was quiet in the room, they gave cookies @ check-in, breakfast was your typical free fare and they had a small indoor pool and whirlpool. The minuses: Analog tv channels, light fragrance in the room, and small, thin towels at the pool. That said, I would stay here again because it's the best of the bunch.

Rebecca O, Guest Relations Manager at Best Western Plus Richmond Hill Inn, responded to this review
We are so glad you chose as your home away from home. It is a delight to read how much you enjoyed your time at our hotel and appreciate you highlighting the key features of our property. Thank you for sharing your experience with fellow reviewers online. We look forward to welcoming you back! Rebecca Odom Guest service Manager Regional Guest Service Manager

"Got better with time"

3
06/06/2017

I had initial reservations about this place because of the rude staff member but it would seem that Best Western was quick to resolve the issue and no issues were experienced since. Though it appeared that the 2nd floor was completely non-smoking, the hallway reeked of smoke. The bright side is that the smell did not enter the room. The room was clean and welcoming with the A/C already running to welcome us to comfort. Only issue with the room was the shower heads showed hard water build-up. Also, the entrance should be better defined because you will miss your turn in a blink if it is your first time visiting.

"New Best Western Plus hotel"

5
06/06/2017

The hotel is new, fresh and close to the Interstate. The room was tidy. The receptionist Oliver was excellent: helpful, friendly and professional. Suggestions for improvement: 1) a clear sign by the streetside, 2) doorlock had minor problems, the door did not close tightly.

"They try hard"

3
02/06/2017

The hotel was clean but the train noise was disappointing. They advertise nacho party, fruit bar, etc., but you have to read the fine print carefully. The check in person was on the phone for at least two minutes while we waited for assistance. It seemed to be a personal call about an apartment. She did mention the road side would be quieter because of the train in the back. She recommended a front road room but put us in the back instead. The train runs by all night but again the place seemed clean, except the windows.

Rebecca O, Public Relations Manager at Best Western Plus Richmond Hill Inn, responded to this review
My name is Rebecca Odom and I am the Guest Services Manager at our hotel property. I want to first and foremost apologize that you did not get the type of service and accommodations that we want all of our guests to experience when they stay with us. I want to thank you for sharing your feedback with us. It is feedback like yours that allow us as a hotel to improve and ensure the problems that you experienced during your stay does not happen to anyone else.

"Great Breakfast"

5
23/05/2017

Easy check in found room to be nice and clear bath room was well supplies when we was checking out one of the house keepers came running down and had my wife I pad with him so I would like to say thank you RAJ not every place would have a person like this.

Rebecca O, Guest Relations Manager at Best Western Plus Richmond Hill Inn, responded to this review
Thank you for taking the time to review the property and we are delighted that you found the property so welcoming. You will just need to come back again soon so you can enjoy the complimentary fresh baked cookies! Hope to see you soon. Rebecca Odom Regional Guest Service Manager

"Sad ..Sadder and Saddest"

1
22/05/2017

No one really cares about anything except their paycheck. Do not expect any help if you are disabled, need anything or expect your bill to be correct.AC went out around 4 am. Could not report since the phone in the room didnt work. Asked for an extra clean room due to child respiratory issues. Also had asked for extra pillows and towels. In addition to carrying all our bags we had to carry all of these items as well.. And to think no staff would even offer to help or show us a cart and help load.. We also were the only ones chewckingin at the time and the 2 girls were sitting in chairs in the office area texting and tlaking on cell phones. NEVER EVER Would I EVER GO HERE AGAIN.

Rebecca O, Public Relations Manager at Best Western Plus Richmond Hill Inn, responded to this review
I want to offer my deepest apology that we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff. We are sorry that we failed to meet your expectations during your stay. We are always looking for ways to improve our guest experience as your satisfaction is very important to us. We try hard to make sure our guests have an enjoyable stay. Thank you again for your feedback. We hope you will consider staying with us again soon so we may have the opportunity to show you the southern hospitality that we are so famous for. Rebecca Odom Regional Guest Services Manager

"Good hotel- Pleasant stay"

4
20/05/2017

Stayed twice in BW Plus incl. at Richmond Hill, Ga. Went very well. The other at Santee,SC, which was motel style where one can park their car in front of their room. Nice large rooms, well appointed., clean, modern..

Rebecca O, Guest Relations Manager at Best Western Plus Richmond Hill Inn, responded to this review
Thank you so much for taking the time to review our hotel and staff! That is the best compliment that we can receive! I am thrilled you enjoyed your time with us, and I hope we have the opportunity to host you again someday! Best Wishes, Rebecca / Guest Services Manager

"Quick trip"

5
19/05/2017

Made a reservation and it was a very good place to stop for the night. Easy on and off of I95. Staff was very friendly and the breakfast was adequate. Coffee was hot. It was going enough that I stopped again on my return trip. There was also a local establishment called Local on 17 that had great drink and dining specials.

Rebecca O, Public Relations Manager at Best Western Plus Richmond Hill Inn, responded to this review
We appreciate you taking the time to share your great experience with us, and for mentioning the great service our dedicated staff provided you during your stay with us! Please come back and see us again. Rebecca Odom Guest Services Manager

"Close to I95"

4
17/05/2017

My husband and I are on a road trip from Florida to Massachusetts on our way to our daughters college graduation. We decided to drive and get hotels when we got tired. We stopped at 930pm in Richmond Hill, GA and found this hotel close to I95. The rate of $89.99 was good but not great the hotel is clean and the bedding is updated and very comfortable. The pillows are great. I was pleased with the quality of the bathroom toiletries. The towels were thick but not soft at all. The coffee was Wolfgang Puck and was very tasty in the room. The double room included a microwave and a small refrigerator. The free breakfast in the morning was the standard expanded hotel buffet. Breakfast was served 6-9am. I would prefer a later closing time. The hallways on the second floor were musty but that was the only area that smelled. The staff was friendly. I would definitely recommend this hotel.

Rebecca O, Public Relations Manager at Best Western Plus Richmond Hill Inn, responded to this review
Thank you so much for taking the time to review our hotel and staff! I am thrilled you enjoyed your time with us, and I hope we have the opportunity to host you again someday! Best Wishes, Rebecca / Guest Services Manager

"Great hotel 30 minutes from Savannah"

4
15/05/2017

The room was clean and the staff was friendly. The hotel is dog friendly and there is a large area in the back for the dogs to enjoy on a leash. The hotel also provides snacks and cookies in the evening. The only downfall is it is about 30 minutes from Savannah.

"Great motel at a good price "

4
11/05/2017

The room was clean and other than the sounds of an occasional airplane flying over,was quiet. The bed slept fine. The toilets were a bit low to the floor making it a little hard for an older person or a taller person to sit down. They have snacks in the room but they are pretty pricey. If you eat them, your bill will be charged. We booked online and the price was around 99 dollars before taxes. Couple who walked in before us was quoted the same price so I am not sure if it is any cheaper to book online. This motel is pet friendly with a 20 dollar per pet surcharge. We did not have pets. Pool was really warm but small and there was a strong chemical smell in the air probably from the chlorine in the pool. There were nachos with salsa and cheese and delicious cookies in the evening. Breakfast was good and they had a pancake maker and a container of oatmeal. There were cheese omelette, bacon, biscuits with sausage gravy as well as well as other items. Had outstanding hot chocolate. We would stay here again.

"Savannah area visit"

4
09/05/2017

I've been staying at this Inn several times over the past 4 years. Always enjoy my stay. Rooms are a great size and have a microwave and the mini fridge. Bathrooms have nice large vanity. Nice selection for breakfast.

"Room was buggy"

2
08/05/2017

The room we checked in to had tiny bugs all over the window glass and the sill. The bathroom faucet leaked when turned on. We stayed there before, but felt that the quality of the hotel deteriorated. Probably won't return since there are other options in the area.

BestWesternHotels, Corporate at Best Western Plus Richmond Hill Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Nice hotel"

4
08/05/2017

This hotel was clean and well-staffed. They had nice extras like cookies and nacho social hour. The pool and the rooms were well maintained. The breakfast had more choices than I have ever seen at a hotel before and were tasty. Very good place to spend a night or more.

"A good place to stay"

4
05/05/2017

We were pleased with our stay at this hotel (again). Check in went smoothly - room was clean and well appointed - salt-water pool was nice, and heated - breakfast was quite good - lots of variety - it even had chai tea!

Rebecca O, Guest Relations Manager at Best Western Plus Richmond Hill Inn, responded to this review
We are so glad you chose as your home away from home. It is a delight to read how much you enjoyed your time at our hotel and appreciate you highlighting the key features of our property. Thank you for sharing your experience with fellow reviewers online. We look forward to welcoming you back! Rebecca Odom Guest service Manager

"Awoken"

3
28/04/2017

Overpaid.see reference to the room above. Best Western should have taken the initiative to check into the pride discrepancy. Should have been offered a discount for having guests carrying on under my window.

"Poor response to a bad situation"

2
27/04/2017

This Best Western Plus disappointed us. The room was relatively expensive for a Best Western chain (over $160/night) for an average room. There was a breakfast in the morning. My husband noticed that the bathtub was very narrow and mentioned this to me before I took a bath (not a shower). Once in, I could not get out. There was one grab rail high up and not within reach. My husband helped me to get out but not before I slipped on the tub's wet surface and fell hard onto the side of the tub. I thought I had broken a couple of ribs and called the front desk for the house doctor. I was casually told there was no house doctor and the nearest hospital was 45 min, away. Nothing else. Not "how are you" or "we are sorry" or "how can we help"? So I waited through a very painful night to try to find a doctor the next morning and learned then that there was a clinic two blocks away and a hospital about 19 miles away! Not only did she give me the wrong information; she was way too casual about the accident. Two things for the hotel: educate your staff in emergency contact information AND equip your bathtubs with a decent grab rail that is within reach.

"Nice stay"

5
27/04/2017

The bed was great as was the breakfast. Everyone was friendly. The lobby made me feel like I was in a 5 star hotel. Had a little trouble with the internet when I woke up but otherwise everything was just right.

"Quiet and clean"

4
18/04/2017

I stayed here on my way from NJ to Tampa for one night. The hotel has easy off and on access to 95. It is far enough from the highway that I did not hear any traffic noise. My room faced the woods in the back. It was clean and the bed was quite comfortable. I enjoyed a quiet, restful night. Breakfast buffet is quite average. I would recommend this hotel and would definitely stay again.

"Nice Hotel, Easy Drive to downtown Savanah"

5
08/04/2017

We have not stayed at a Best Western in years, but this was a great hotel Nice price and easy commute to downtown Savannah. They offered transportation down and back to Savannah but we wanted the option to go and come as we wanted. This place had a nice pool area and a delicious breakfast that came with out room. Rooms were clean and quiet and the beds comfortable. Will come again for sure. Pets were also welcome!!!

Rebecca O, Public Relations Manager at Best Western Plus Richmond Hill Inn, responded to this review
Thanks for choosing us and taking the time to share your experience. We appreciate you taking the time to share your great experience with us, and for mentioning the great service our dedicated staff provided you during your stay with us! Please come back and see us again. Rebecca Odom Guest Services Manager

"Bad business practices "

1
08/04/2017

The business habits of this hotel are deplorable! This is a long review but please read it before you stay here. You have no idea what you may be exposing yourself to. My family booked this hotel through Scorecard rewards for a getaway weekend fit my daughter's 10 birthday. When we arrived we were given a smoking room. That was the Rewards program's fault but the girl on duty nicely offered to put an ozone machine in the room while we were out that night. We accepted and thanked her, told her we were leaving at 6:00 pm and we would be back around 11:00. We assumed the hotel knew how to ozone a room and were happy. However, we came back at 12:00 am to find the machine still running on high. The room had a strong smell that burned our throats and eyes. My husband has done fire restoration and has been trained on the safety guidelines of ozone machines. The machine should have run for 2 hrs at the most given the size of the machine, and to allow adequate time for the ozone to dissipate before we returned. Instead it ran for 6 hours with no time to dissipate when we arrived at midnight. We informed the night clerk of the problem. He informed us he was sorry and that they had no other rooms to give us. We sat in the lobby for an hour hoping the room would air out enough to sleep in it. After an hour, our throats still burned in the room. As my husband went up to check, a family came in to check into their previously booked room. They went up to their room and came right back down because the room they were given was occupied. The clerk called up to that room and spoke with the people who had extended their reservation. The clerk miraculously came up with a room to put the family in. A room that should have been offered to us an hour earlier. When I asked why we weren't, I was told he could not explain "what was going on with that situation". Hmmm... In the meantime, my husband asks for the make and model of the ozone machine so that he can determine how much ozone it put out in 6 hrs. The clerk called the maintenance man and put my husband on the phone with him. The man could answer none of his questions and said the room would be safe in 30 minutes but could back that claim with no evidence. We knew more about the risks than he did. Google says a minimum of 1 hr depending on the output. So, we again asked for the make and model of the machine so we could research it and feel safe letting our children sleep in the room. He refused to tell us. Refused! and offered to refund our money. He was as aware as we were that there were no rooms to be found anywhere. He had turned 9 people away while this was happening. The Hyatt would have found us a room elsewhere by now. We explained that we were there for our child's birthday, who was by now crying in the lobby while her sisters were sleeping on the couch in the lobby, and that we would very much like to stay in the room. We just needed to know how the room was treated. Still, he refused. Why?? Frustrated, we called 911 in hopes of getting the info we needed. The clerk then rekeyed the room with all of our belongings inside and locked us out. The cops couldn't help so we gave up and asked for the refund and resigned ourselves to sleeping in the car. While we retrieved our things from the room, after getting a new key from the clerk, my daughter heard him answer a call and book that hazardous room!! As if that weren't enough, because we then had to argue for a statement so that we could get our points back (which he also refused to give), the people showed up before we left, and the room had not been cleaned! We used the room that afternoon - bathroom was used and the beds were laid on. We did, much to the clerk's grief, inform these people of the situation before we left.

Rebecca O, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
I want to first apologize that you had such significant issues with our services during your stay--I am truly sorry that you had to deal with any issues at all, let alone a variety, while you were with us. I want you to know that I am taking the investigation of your comments very seriously, and am hoping to correct everything that I can--with the intent that no one else suffers the same level of dissatisfaction that you did. Secondly, I am sorry that these issues were not dealt with while you were here, and I hope that you will return any correspondence you might have received from our Management team. Third—I apologize if this is redundant, but will you please contact me directly: [email protected], as I would love to speak to you about your experience. Thank you for your time and your patronage, I look forward to hearing from you. Regards, Rebecca Odom Guest Services Manager

"Lukewarm"

3
07/04/2017

Hotel is clean, but we picked this particular hotel for the jacuzzi. The jacuzzi was down for maintenance. The small pool was inside and warm, but no substitute for the jacuzzi. The shower pressure was good, but there was no hot water, lukewarm at best. Breakfast was good, and our hostess was very kind - Flora was her name. Other staff seemed friendly, but I'm still surprised at the overall ratings of this hotel.

Rebecca O, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
I apologize for the challenges you experienced while staying with us, we are diligently following up with every guest challenge, for a better guest experience. I would like to get a few more details from you concerning your experience. Please feel free to contact us at your convenience to discuss the issues you encountered during your stay. At your service, Rebecca Odom Guest Services Manager

"Good Stop"

4
07/04/2017

Nice clean place with friendly staff. Check in was fast. Room was modern and clean. Far enough away from I95 to not have any traffic noise. The king bed was very comfortable and the room AC was fairly quiet and only ran when necessary. Only disappointment was the flat screen tv had no HD channels.

Rebecca O, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you for sharing your review and comments with us. We welcome any and all feedback so that we can continue to make improvements. Once again thank you for the valued feedback and please do come and see us again real soon. Rebecca Odom Regional Guest Service Manager

"Service was outstanding !"

5
06/04/2017

Henri was unreal at the front desk so helpful and going out of his way to make sure we got a room. He was multi tasking as he was super busy with guest and phone ringing off the hook. Not to mention a few rude guest that came in and were mad at him for not honoring a coupon that they had. Not like this guy goes and out on his spare time and sets coupons out. Unreal how rude people can be. This guy deserves a metal he was nice and smiled even w the guest going off on him. This is the kind of person I would love to have working for me. He was nothing but kind and super helpful. His management should promote him after the night he had. Did I mention people were walking in and mad at him there wasn't rooms left ( again like that is his fault ) plus the phone never stopped ringing. I give this 5 star for service !! Super job hiring this guest service Henri. I would come back just to be able to have someone like him. Room is clean !

Rebecca O, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thanks for choosing us and taking the time to share your experience. We appreciate you taking the time to share your great experience and for mentioning the great service Henri provided during your stay with us! I cant wait to share your kind words with him! We look forward to seeing you again on your return trip. Rebecca Odom Guest Services Manager

"Overnight only"

5
27/11/2016

Road trip on the way to family visit for Thanksgivig Room was clean. This is an older facility that is convenient and clean. It has all the amenities that one needs for travel. There is a pleasant restaurant, LOCAL, not too far and the owner was very pleasant.

"smokers paradise"

3
26/11/2016

The entire hotel (even non-smoking rooms) smelled strongly of cigarette smoke. If your a smoker or don't mind the smell the hotel is a great value. Other than the smell, the hotel seemed clean, the breakfast was good, but the gym was outdated.

"Great Place To Stay"

5
17/11/2016

We have stayed at this hotel for six years on our way to FL. It has always been very clean, recent new carpet updated, the staff goes out of their way to accomodate you in any way. Great mornnig breakfast choices, omlets, chip beef gravy and biscuits, bagels, fresh fruits, various juices, coffee's. They have a nice pool and spa. It's a tradition for us to stay there. Safe, immaculent and great front desk staff. Beds are very comfortable. Snacks in the room and bottled water.

"Bait and switch"

1
10/11/2016

This place is a professional bait and switch.....they offer one price in the AAA book but it's not available.The staff is well trained to hold the highest rate. You also need to be warned about the train running past the rear of the building all night.....they don't mention that either.....stay far away from this place.

"Overnight Stop in Richmond Hill"

4
10/11/2016

the hotel was clean and nice and reasonably priced. The only issue was the refrigerator that made noise all night. Rooms were large and well equipped for both business and family travelers. The room did contain one document related to a food delivery option that was not available. Having a restaurant within walking distance would have been useful.

"Nice place"

4
10/11/2016

We only stayed one night, but the location was great for what we had planned. Lots of eating places close by. Not far from Savannah if you wanted to go there, river and boat landings within a few miles. Room was very clean, comfortable and staff was friendly. Would highly recommend.

"Quality"

5
09/11/2016

Very Good stay. Very comfortable and clean. Friendly and professional staff. Quiet and relaxing. I was here for a short business trip working an early morning shift and an overnight shift. The housekeeping lady saw me in the hallway when I got off from work and asked if I wanted my room cleaned since I had a DND on the door. I appreciated her asking. The breakfast hit the spot after working all night. Also, there is a great hole in the wall BBQ place just down the street.

"It's ok"

4
05/11/2016

This is an older hotel with a new shinny front and paint on the inside guest room walls. Dining breakfast area is nice but again it's an older hotel with new paint. Rooms are not 150.00 dollar a night rooms. So don't be photo fooled. Room was on back of building but guess what the trees hide.... Train tracks and they are used and there are noisy. All I can say

"Salt pool, phewy!"

2
01/11/2016

I've stayed at many BW Plus and this is the worst. It is a very old building and the advertised salt pool is a small, dingy, dirty 3-stroke wide chlorinated circular pool. The paint on the floor flakes off on your feet & the towels are almost threadbare. The room is more recently updated but not Plus. Service was mediocre as well. We'll certainly pass this one by on our next enroute to Fla.

Rebecca O, Public Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you for your recent review of our property. I'm so sorry that your stay was disappointing. We do our best to make sure our guests have a wonderful stay. I understand you would have preferred a lap pool and I'm so sorry that would could not accommodate you. However, it is quite wonderful to relax in the salt water mineral pool and hot tub after a long day on the road. We also have a 24 hour fitness center, ice cream room service, coffee and cappuccino bar as well as massage services. I hope you were able to try our hot fresh deluxe breakfast buffet. It is the best way to start the day!

"Great place to stay close to Savannah"

5
22/10/2016

Newer hotel very clean and nice. The staff very helpful and friendly. The nightly perks of nachos and cookies are a plus. the indoor saltwater pool and hot tub are great as well as the 24 hour coffee bar.

Rebecca O, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
I truly appreciate you taking time out to review our property. I am so glad that you enjoyed your stay and all of the amenities that we offer. next time you visit walk up to the 3rd floor game room, and you might enjoy refreshments from our fresh citrus bar as well. We hope to see you soon!

"Nice new hotel but bait and switch artist"

4
21/10/2016

Since my recent retirement we have made several trips and liked Best Western. After checking out coupon book from visitors center, this location offered the indoor pool and spa we like for reasonable price. The desk clerk quoted a much higher price. I asked for the AARP discount and it was 10%. I had just stayed at Best Western in Santee and received a 15% discount. They finally offered that and we stayed. Still cost more than the average for the area. Hotel was very nice. Great room and breakfast. Pool was to chilly to enjoy. Made a point to stop again on return trip but clerk quoted that high price and I went south and stayed at Country Inn and Suites for 1/2 the price and the pool was nicer. Enjoyed great room and breakfast. The staff was much friendlier.

Rebecca O, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
thank you so much for your recent review of our property. We truly value your feedback. I would like to begin with saying that our rates are competitive with hotels in our area. We strive to make sure our hotel is a home away from home for our guests with our 24 hour coffee bar, fresh baked cookies, nacho social, 24 hour business and fitness center and our well trained staff to ensure our guests needs are always met. I do hope you visit us again on your next visit to the area.

"Rates"

4
16/10/2016

I don't know if anyone else noticed this. Today's rate went down to $88.95 from $96 on Friday night when I booked my upcoming stay at the end of the month. It's supposedly based on current prices in the area. How can this be? Do rates vary from day to day? I am annoyed! Same room different day, in this case a day! I think it's ridiculous. And of course it can't be changed because it's classified as non-refundable. That's why I hate going through Booking.com or Hotels.com.??

Rebecca O, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Hotel rates vary depending on who you book through, time of year, and availability much like the the airlines. Rates are normally pretty competitive with similar hotels in the area. I'm so sorry for your frustration. We have staff on the property 24 hours a day who can assist you or answer questions.

"Clean and nice staff"

5
14/10/2016

Very nice hotel either remodeled or new. We particularly liked the cleanliness of the whole motel. Breakfast was good quality and a staff member kept everything full and the tables clean. It was slightly difficult to get across the 4 lane road we had to go down a ways turn and come back.

Rebecca O, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
I appreciate you taking the time to write a review on our property. I'm happy you found us to be clean and accommodating. Our staff works extremely hard around the clock to make sure it stays pristine. Thank you for the kind words about our breakfast and staff as well. I will share this review with them so they can see what a great job they are doing.

"Pleasant Stay"

4
08/10/2016

We were meeting friends who live in the area, so I checked hotels on line to see what was available. Nearly all the reviews for this hotel were good reviews. We had never stayed at a Best Western before but decided to try it. All the employees that we met, including the breakfast room hostess, were very friendly and helpful. I was disappointed at first because I was looking forward to waffles. They had a pancake maker, but it was in a corner by itself and I did not notice it at first. Once I saw someone standing by it, I was able to get my "fix". Not as good as waffles, but definitely much quicker. The room was really nice, very comfortable and clean. They should probably just take the doors off the closet as the hangers have to be pushed to the side in order to close the doors. The room had a coffee maker, microwave and mini fridge which was great as we were traveling with items in a cooler. The cost of the room was very reasonable. We did miss the driveway the first time. The sign is very hard to see due to plants in the way. Also, the hotel sits a ways off the road and there is not much else near it.

"Impossible To Make Reservations on BW Website"

1
06/10/2016

I just wasted an hour trying to make a reservation on the hotel's web site. The site refused to accept my first name and refused to take a BW member price, even though I logged in multiple times. The Capcha program to make sure you are not a robot involves doing puzzles over and over and over again. I've had it! I'm going to make a reservation at a more expensive hotel, but at least I'll know it functions.

Rebecca O, Public Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
I am so sorry that you had trouble making reservations online. We have a dedicated staff here on the property that can make your reservation for you 24 hours a day. I hate that you had to spend more money at a different hotel. Our hotel offers superior service at a reasonable rate. Our hot fresh breakfast buffet is a great way to start the day after a good night sleep in our comfy guest rooms. Please remember us on your next visit, We promise you that you'll never want to stay anywhere else. Be sure to try our fresh baked cookies and lemonade in the afternoons. Also be sure and bring you bathing suits so you can enjoy our salt water mineral pool and hot tub.

"Great Night Stay with Dog"

5
06/10/2016

Great place to stay with our Golden Retriever.... Nice hotel. Nice area to walk the dog. Many options for the breakfast buffet. the rooms were comfortable and quiet. Nice bathroom with plenty of room. the soaps in the room were very pleasant. The bed and pillows were very nice. We will stay again.

Rebecca O, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you for the kind words. We appreciate your feedback. I'm glad you and your pet had a great stay. I'm happy you found your room to be comfortable and spacious. I will be sure to share this review with our staff so that they can see what a terrific job they are doing. We look forward to your return visit.

"Best Western is B minus"

3
03/10/2016

Our experience was a B minus. This Best Western's rooms where very clean and neat, housekeeping gets an A. Our room 220 sink drain was clogged. The breakfast was all heavily processed food, not nearly as good as the Best Western North of Gainesville, FL with fresh made omelettes. This place was pushing, selling (handing out business cards) too much of the local restaurants, sites w/o first hand knowledge. The restaurants that reception referred us to where not as good as those we found on our own with a little Internet search.

Rebecca O, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
I am so sorry that your stay was anything less than perfect. We strive hard to make sure our guest have a great experience at our hotel. I'm thrilled that you found your room to be neat and clean. I'm Sorry that you did not enjoy your omelet at breakfast. We offer a 40 item buffet where we make sure to have fresh fruits, fresh baked biscuits and gravy, oatmeal bar with toppings, hot fresh pancakes with topping bar, bacon, sausage, bagels, pastries, cereal bar, and we have gluten free items as well. I will certainly share your review with our staff. I promise on your next visit we will earn five stars.

"Great.customer service"

5
29/09/2016

We were on our way to Florida and needed to stop for the night. I found several hotels in the Richmond Hill area. I called Best Western as I wanted the hotel's actual phone number as we had specific questions about that hotel. (I had tried the completion and had no luck getting the local number). We wanted A wheelchair accessible room, have a dog, drive a van pulling a car so wanted to check on parking. A very nice person at the 800 number gave me the local number. I spoke to Katie at the Richmond Hill Best Western and asked our questions. She told me an accessible room was on hold for a web site booking. She said she would check if it was available and would call back. Shortly she called and said the room was available. I then asked if she could reserve at the TripAdvisor price. She could not but told me to book it on line right away to get the room we wanted. I did book it and she called me back and told me that the booking went through and that we were all set. Her efforts amazed us! The hotel was exceptionally clean and nicely decorated. The wheelchair accessible bath room was the best we have seen on this trip. Large shower with a built in seat (nice as it couldn't slide around). Sue and Dave W, Debbie R

Rebecca O, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you so much for taking the time to write a review based on your recent stay with us. We are pleased to hear that you were more than satisfied with your stay. We are also happy that you enjoyed the comfort and quietness of your guest room, that you appreciated our complimentary breakfast selections, and that our staff members made you feel welcomed and at home. I hope you were able to indulge in our fresh baked cookies, they are amazing with a steamy cup of herbal tea! We hope to see you again very soon.

"Perfect place after a long trip"

5
25/09/2016

Perfect hotel after a long trip, nice clean room, comfortable bed, big bathroom , varied breakfasts, a nice detail when you check out, good location, the staff were so polite. I love the place and I came back .

Rebecca O, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
I cant wait to share this review with our staff. We have an amazing team that is truly dedicated to making sure our guests have a terrific experience during their stay. So this review means so much to us. I'm thrilled that you enjoyed your clean room, comfortable bed, big bathroom, and our breakfast selections. I hope you were also able to enjoy our fresh baked cookies and ice cold lemonade. Please come and visit us again real soon!

"Clean, comfortable, friendly - and good coffee!"

5
24/09/2016

Pulled-in late and the front desk receptionist, Leslie, was so polite and responsive. She asked me if I had AAA, AARP, or something else (it was late and I don't recall) before I had a chance to ask if discounts were offered. Our room was nicely appointed - beds were comfortable without being too hard or too soft - I felt like Goldilocks! The temperature was comfortable, no musty smells, etc. This morning the shower was easy to adjust, the water temperature, again created the Goldilocks feeling. The towels absorbent, the soap nice smelling without being over powering. I can't really say enough good about our stay. Oh, one last point - the coffee tasted like coffee rather than just hot brown water - YEA!!

Rebecca O, Public Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
I thank you so much for your recent review of our hotel. It made me smile!!! Its a pleasure to share guest reviews with the rest of our staff so that they can see what an amazing job they do. I love that you felt like Goldilocks! Please visit us again very soon. We look forward to it.

"Reasonable Rate, Exceeded Expectations"

5
18/09/2016

On the way to Florida late last Thursday I decided to just stop in and see if they had a room available. Katie, at the front desk, could not have been more helpful and courteous. When she learned I was by myself and they only had larger rooms available, she asked if I might be willing to stay in a 'special' room at a reduced rate. She even guided me to the room since it didn't have a number. I was very happy to find a slightly smaller room that still offered all the amenities of the other rooms. The bed was very comfortable. The room even had a mini fridge and coffee maker. The room overall was pleasant but some furnishings exhibited signs of aging and wear, no doubt a result of the room being former quarters for the maintenance man. However, and more importantly, the room was perfectly clean and fully functional. Next morning, the included breakfast was comprehensive and satisfying. The experience was enhanced by the industrious Elizabeth who busily kept everything clean and in order while remaining cheerful and pleasant! The overall experience here was very positive and further enhanced by the accommodating employees. Great employees, clean rooms and grounds, a varied breakfast, and a reasonable rate make this hotel an excellent value! When back this way, I'll definitely stay here again but I'll bring my dog with me! BKS 9/16-9/17 2016

Rebecca O, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you so much for taking the time to write a review based on your recent stay with us. We are pleased to hear that you were more than satisfied with your stay, and that you found our establishment to be so accommodating. We are also happy that you enjoyed the comfort and quietness of your guest room, that you appreciated our complimentary breakfast selections, and that our staff members made you feel welcomed and at home. We are glad to hear that you would recommend our hotel to others, and we look forward to your return visit with your pet.

"Wonderful place"

5
12/09/2016

Wonderfully clean . Well decorated ... And most conveniently located. Even the setting was grand!!! My only complaint being a swimmer that does laps is the pool, is that the pool was like an oversized jacuzzi .., but it worked well! Breakfast was okay ... But still ... All was clean and good!

Rebecca O, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you so much for taking the time to provide us with valuable feedback concerning your recent stay with us. We are so pleased to hear that you were satisfied overall with your visit, We realize that you have many other lodging options in the area, and we are very happy that you chose us. We hope you are able to travel our way again. We would love to have you as our guest.

"Perfect Stay"

5
11/09/2016

Reserved with Michelle a couple of weeks in advance. She was very pleasant and helpful. Checked in by Katie, another very pleasant young lady that took the time to explain the amenities. According to card in the room it was prepared by Kelly. She obviously takes pride in her work. Room was extremely clean and well appointed. I left note of appreciation and gratuity. Checked out by Leslie - another first rate team member. THANKS

"Nice, clean property"

5
07/09/2016

Another night on the road found us looking for a last minute hotel outside of Savannah. Good value, and a great location made this a good choice. It was clean, the staff excellent and there was a hot breakfast in the morning!

"Outstanding stay"

5
02/09/2016

Outstanding service and comfort. I will definitely choose to stay in this hotel again. Very clean and spacious, Bed extremely comfortable. Breakfast was very good. I enjoyed the pancakes machine. First time I see this type of machine They were delicious. . Personnel very gracious and helpful Spacious grounds very well kept to walk the dog. Even had to pick up after your dog. And to top it all off, they gave me a car refresher. What a nice gesture.

"So Disappointed"

2
31/08/2016

I have no idea how this place has such good reviews. The hallway smelled awful, the sheets were scratchy. The non smoking room smelled like smoke. The bed was lumpy and there were no cookies when we checked in. The noise from the other rooms was loud - but could not compare to the noise our ancient air conditioner made. Had I paid $50 for the room I would not be so harsh - but for over $100 a night I expected more. I had called and was promised a rollaway bed. I called when I made the reservation, I put a note on the reservation AND I called the night before and was told it would not be a problem. I even told the lady I would not be there until after 9pm - Guess what, no bed. Don't promise me something the day before and then act like it was my fault they cannot guarantee the bed. The main reason I stayed here was for the bed. The redeeming feature of this place was the breakfast. The staff stocked it well and it was plentiful.

"nice stay"

5
30/08/2016

The hotel was very clean and well maintained. The young lady at check-in was very nice. Our room was spacious. Breakfast was excellent. Available newspaper was nice. Good idea to have items for purchase.

"Mr"

5
30/08/2016

Great hotel Clean Comfortable the bedroom was big Lots of pillows a writing board to use while in bed was very convenient Bathroom was clean and even provided a makeup cleaner for my wife- nice added touch Breakfast was great Food plentiful - eggs bacon pancake grill oatmeal cereal bagels coffee Server was pleasant and helpful Tables and food area was very clean the server's name was Flor Thank you for a good nights rest and breakfast J P. August 29,2016

"Best Best Western ever"

5
29/08/2016

Convenient location. Homemade cookies, lemonade and coffee 24/7, Grab and go breakfast, friendly and conscientious front desk staff. Bath products were great. Bed was very comfortable. Price was very reasonable.

"This hotel could use a remodel."

1
28/08/2016

Pros: the price for 1 room with a king bed, the bed was comfortable. Cons: horrible wifi signal. Apparently, it works best at 3AM when everyone else is sleeping. The room had this moldy but chemical small to it. The love seat in the room looked worn down and dirty. The bathroom was decent. however, there was a hair on a washcloth I picked up to use. I saw it when I unfolded it. There was some sort of tiny bug flying around in the bathroom. It was a quick decision to stay there as I was driving from ATL and needed somewhere to stay. The horrible wifi signal reminded me why I didn't like staying there anymore. The price is good but I will not be going back.

"Always a pleasure to stay at Best Western Richmond Hill, GA"

5
25/08/2016

This is a lovely, well maintained, pet friendly hotel. Excellent quality of service, helpful and professional staff members and extremely clean rooms. Would not hesitate to highly recommend this hotel.

"Quiet, Clean, and Friendly "

4
23/08/2016

Nice staff. Clean rooms. Quiet location Close to the interstate. Fast food options very near by. I would gladly stay here again. One slight negative: you can only turn right out of the parking lot and then have to make a U-turn to get back to the interstate.

"Nice Stay"

4
14/08/2016

We stayed here passing thru to go home from Florida. We became sleepy and just wanted to sleep for a bit. The lady at the front was sweet. The price was a bit much for a night but there is a check out time of 12 and that is the latest I have seen around in a while. The Breakfast was nice they have something for everyone. The indoor pool is a bit tiny and it was so cold in there but it was nice enough for a quick relax in the hot tub. I would stay here again.

"Beware of $20 pet fee"

4
11/08/2016

The hotel was great, service great, fairly clean. My only complaint is that a $20 pet fee was disclosed to me at check in. If I would have known there was a $20 pet fee I would have stayed at a Red Roof Inn, where they never charge for pets. Also, I feel a customer should be made aware of the fee when the reservation is made.

"Friendly, Helpful Employees "

4
10/08/2016

The employees at Richmond Hill's Best Western Plus cumulatively deserve a five star rating. The night clerk had a good sense of humor and tried to meet our needs. When traveling with a smoker, you don't get the fresh, clean smelling room that others get, but when asked for a deodorizer the clerk came up herself to spray the room. The lady who served breakfast made the beginning of our day a joy. She made a point of greeting everyone and keeping the breakfast items stocked and the tables clean. And the maintenance man was such a big help and had a great attitude as he solved our problem when our plastic bag froze to the mini-refrigerator's freezer. We didn't think to unplug it, but he did. In the morning, after checking out, I wanted to buy a picture frame, and the day clerk maintained her composure as the credit approval system went down, travelers were checking in, and I hovered waiting to make a purchase. In the end, I used cash, but she truly tried to accommodate me with what she had to work with. Because this hotel has such a tremendous staff, I would stay there again. I didn't give the hotel the full five stars, because I can't forget the disgusting cold slime that streaked my hand after pulling the soda bottle from the second floor vending machine. That was too much.

"Nice Hotel off 95"

4
09/08/2016

We visited this hotel when traveling to Florida to visit family. The staff were very friendly, breakfast was excellent. Room was comfortable and clean. Not too much really close to the hotel but good for a quick stop when traveling.

"Nice for an overnight"

5
07/08/2016

My family and I were travelling from Orlando to Topsail Island North Carolina and this hotel was a midway point. The hotel was easy to find and is directly off the highway, which was very convenient. The reception staff were lovely and when we arrived at 6pm there were complimentary freshly baked cookies in the lobby and at 6:30pm there were complimentary nachos, salsa and cheese available for social hour, both were delicious. We didn't venture far for dinner, only to the McDonalds next door (which wasn't all that great) but noticed there were plenty of eating places around. The room and hotel itself is a little dated decor wise, however, our room was so clean and comfortable and extremely spacious with brand name toiletries in the bathroom. It also had a fridge and a microwave but we were only staying overnight, so didn't use them. There was a small indoor pool which we didn't use but could smell the chlorine along the corridor and nice rocking chairs outside the front door which was relaxing. Complimentary hot breakfast was served in the morning including pancakes, cheese omelette, sausage, bacon, biscuits, bagels,toast, cream cheese, yoghurt, fresh fruit, tea,coffee,hot chocolate and fruit juices. I would stay here again and maybe visit Savannah old town as there is plenty to do there.

"Great Pet Friendly Place to Stay"

5
07/08/2016

Always a great place to stay. Friendly staff, pets love it, nice breakfast, and the rooms are nice and clean! Easy to find off of I95, some very good restaurants nearby, and their pricing is reasonable. Lots of gas stations to choose from and easy access back on 95.

"Good value"

5
06/08/2016

We stayed here spur of the moment while we were traveling around the savannah area. They reception was polite and friendly. The room 218 was nice. The bed was so comfortable I didn't move the entire night. I slept like a rock. I used the computer business center and the gym which were both nice. The hotel must be animal friendly since there were several large dogs around, but I did not hear any barking. the breakfast buffet was very nice with ample selection. Very clean

"Great Place to Stop on 95"

5
05/08/2016

Stopped here overnight on the way to Florida. It was pricer than other hotels but we had no complaints at all. The room was clean and the breakfast buffet was among the best I've seen. Didn't have a chance to try the salt water pool but I wish we could have.

"Liked it"

4
31/07/2016

It is a really nice hotel for the right price! The rooms appeared cleaned, how clean no one knows. It is quiet. The only thing i didn't like about the room is the Windows/Wall AC units which are annoying. The breakfast was nice too. The pool is nothing specials, actually it is horrible and you can smell the bleach from a mile, Not sure if it is a true 3 star hotel but i can tell that they are trying! Would go again for the right price!

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Hello to you, and thank so much for providing us with valuable feedback concerning your recent visit to our hotel. We are glad to know that you were pleased overall with your stay, and that you felt that your guest room was adequately cleaned and quiet, and that you enjoyed our complimentary breakfast options. We are sorry to hear, however, that you did not like the air conditioning unit in your room, and that you felt the smell from the pool was a bit strong. We do appreciate the fact that you would still consider staying with us again in the future, and we would love to have you. Sincerely, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"Great Stay!!"

4
30/07/2016

I really enjoyed my stay here with my sweetheart. Check in was quick very friendly young lady at the front desk. My room was clean and super comfy. I enjoyed the cookies and lemonade they offer in the evenings. I will definitely stay again when I'm visiting the area.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you so much for letting us know how much you enjoyed your recent stay with us. We love hearing from our former guests. We are pleased to know that you found the check-in process to be smooth, and that our front desk associate was welcoming and friendly. We are also happy to hear that yo enjoyed our complimentary cookies and lemonade, and that your room was clean and comfortable. We thank you for your glowing recommendation, and we look forward to seeing you again if you are in the area. Best Regards, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"Comfy night at Best Western"

5
21/07/2016

Stayed at this Best Western overnight last week. This is a Best Western Plus hotel. There was a nice welcome tray with a bottle of Smartwater, can of Pringles, mini Tootsie rolls and cookies. Room very clean as Best Westerns are. Bed very comfortable. There is free wi-fi. Check in staff very friendly. Breakfast included and there was 3 types of cereal, eggs, bacon, sausage,hard boiled eggs, breads, coffee. A very nice place to stay if you are in the Richmond Hill/Savannah area.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Hello there, and thanks for letting us know how we did during your recent stay with us. We always enjoy hearing from our former guests, and we are glad to know that you were pleased with your accommodations. We are also happy to hear that you enjoyed our little extras, like our snacks and candy, as well as our complimentary breakfast selections and free wi-fi, and that you found your bed to be nice and comfortable. We appreciate your kind comments, and we hope to see you again if you are ever this way. Sincerely, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"Clean and comfortable"

4
21/07/2016

Lobby was clean and comfortable. they have nightly happy hour with free snacks. also had the best lemonade other then my own. Room was clean, bed was comfortable, pillows were good, shower had great pressure.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you so much for your recent review of our establishment. We are glad that you were satisfied overall with your visit, and that you found our lobby and your room to be clean and comfortable. We are also happy to hear how much you enjoyed our nightly snacks and lemonade, and that your shower had great water pressure. We always love hearing from our valued guests and we hope that you will consider staying with us in the future. Sincerely, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"great value...great service...safe and welcoming environment"

5
18/07/2016

almost wished I could have stayed longer ! the front desk person...Rebecca was efficient with my requests and the morning breakfast hostess...Elizabeth was WONDERFUL! beds were very comfortable and no noise...slept WELL; SO GLAD I had BW reward points to redeem...I don't think I EVER want to stay anywhere else !

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you so much for taking the time to write a review based on your recent stay with us. We are pleased to hear that you were more than satisfied with your stay, and that you found our establishment to be one of the best you have stayed in. We are also happy that you enjoyed the comfort and quietness of your guest room, that you appreciated our complimentary breakfast selections, and that our staff members made you feel welcomed and at home. We are glad to hear that you would recommend our hotel to others, and we hope to see you again if you are ever in the area. Best Regards, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"headed home"

5
16/07/2016

After a ruff time in FL for death in our family we decided not to make the drive straight through to home. So, we booked Best Western in Richmond Hill, Ga. We have to say it is one of the best hotels we have ever stayed at. Everything was fresh, clean and spacious. It has an indoor pool, workout room. Not to mention a hot breakfast in the morning.

"Very nice and cozy!"

4
14/07/2016

Loved this hotel! It was a quick overnight stay and we enjoyed every moment. Front desk was super nice and helpful! Breakfast was good just ended too early. Very clean and welcoming. Only gave 4 stars because we were on 3rd floor and the window didn't lock or have a screen and we had a 1 year old with us so we didn't like that. Hotel did make it better by not charging us for our play pen.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Hello, and thank you so much for letting us know how we did during your recent visit with us. We are pleased to know that you enjoyed your stay, and that you felt our desk staff was welcoming and professional. We are also happy to hear that you enjoyed our complimentary breakfast options, and that you found our hotel to be clean and pleasant. We are sorry, however, that your window did not have a lock or screen on it, and we understand your safety concerns. We thank you for bringing this matter to our attention, and we hope that you would still consider staying with us again in spite of this, if you are ever in the area again. Sincerely, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"Pet friendly comfort"

4
09/07/2016

This hotel is clean and comfortable for an overnight stay while traveling. It is also very pet friendly for larger dogs. This is my second stay while traveling south to Florida and I would definitely stay again. A little pricey for just overnight but worth having a clean, pet friendly stay.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
We always love hearing from our repeat guests, and we are so happy to know that you found your stay to be pleasant yet again, and that you found your guest room to be comfortable. We are also glad that you appreciate our pet friendly policy. We realize how difficult it can be to find suitable accommodations while traveling with pets (especially larger ones), and we do our best to provide that for our pet parents. We thank you for your kind words and we look forward to seeing you again the next time you pass our way. Best Regards, Traci Sullivan Best Western Plus Richmond Hill

"Perfect overnight stop"

5
06/07/2016

We stopped here for a night on our way to Florida. We found the location to be extremely convenient to I-95. The hotel itself was clean and nicely appointed, with comfortable beds, clean bathrooms, in-room fridge, no funky smells... The front desk staff were welcoming and helpful. There was a small indoor pool to keep my kids busy between dinner and bedtime. Fresh cookies and nachos in the evening satisfied our munchies. The breakfast in the morning was definitely one of the better I've had at hotels like this, with a nice selection of hot and cold food. My daughter and I especially loved the pancake machine! And there wasn't just boring old syrup for the pancakes, but whipped topping and jam if you wanted it. I'm not sure when we'll be traveling this direction again, but I would definitely stay here if we do!

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you so much for taking the time to provide us with valuable feedback concerning your recent stay with us. We are so pleased to hear that you were satisfied overall with your visit, and that you found our location to be convenient and your guest room to be clean and comfortable. We are also happy to know that you appreciated your in-room micro-fridge, as well as our indoor pool, and that you enjoyed our evening nachos and cookies and our breakfast selections in the morning. We realize that you have many other lodging options in the area, and we are very happy that you chose us. We hope you are able to travel our way again. We would love to have you as our guest. Sincerely, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"Never Disappointed"

5
04/07/2016

We have stayed at this hotel several times on our way up to visit relatives in North Carolina. It is always the same, and that is a good thing! Quiet, has a great breakfast selection and plenty of seating, including a picnic table right out back (facing a wooded area) if you want to eat outside. Bed was very comfortable. We usually eat dinner at a restaurant somewhere on the same road as the hotel, but this time we ventured a bit further to a Mexican restaurant (La Nopalera) which was quite good and reasonably priced, and still easy to get to and from the hotel.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Hello, and thank you for letting us know how we did during your most recent visit with us. We always love hearing from our repeat guests, because it lets us know if we are keeping our services up to par. We are pleased to know that you found our breakfast selections to be enjoyable yet again, with plenty of places to sit (including our outdoor picnic area), and that you found the bed in your guest room to be comfortable. We are also happy that you found another nearby restaurant that was to your liking, and that you always find our room rates to be reasonable. We can't wait to see you again the next time you head up to North Carolina. Thank you again for being a loyal BWRH guest. Sincerely, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"Nice clean hotel in easy to access location"

4
03/07/2016

Clean, courteous staff, good breakfast, welcoming of pets. Quiet location with gas and food nearby. An oaisis during our long I-95 travels. The air conditioning was a little too cold but effective. Shower was clean but water temperature was a little difficult to control.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you so much for taking the time to let us know how we did during your recent stay with us. We always love hearing from our guests. We are pleased to know that you found your stay enjoyable, and that our staff made you feel at home. We are also happy that you enjoyed our complimentary breakfast selections, that you appreciated our pet-friendly policy, and that you found our location to be quiet and convenient. We are sorry to hear, however, that you found your AC unit to be a bit too cold, and that the water temperature was difficult to control in your shower. We hope that in spite of these inconveniences, you would consider staying with us again if you are ever in the area. Sincerely, Traci Sullivan Guest Relations Manger Best Western Plus Richmond Hill

"Great Place to Stay"

5
01/07/2016

Room was clean, cheerful and comfortable. The check in staff was excellent with a great sense of humor. When traveling south again I will look to stay here again. Value for the room was excellent. It was easy to get on and off the interstate. It was close to service stations if you need fuel.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you so much for taking the time to write a review based on your recent experience with us. We are always happy to hear from our former guests. We are so glad that our front desk staff was pleasant and welcoming when you arrived, and that you found our hotel to be a good value. We are also happy that you found our location to be convenient, with easy access to the interstate, as well as local service stations. We hope to see you again the next time you are in the area. Best Regards, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"Convenient and Clean"

5
28/06/2016

This hotel is perfect for travelers on I95. close to the interstate, clean, comfortable, and a friendly staff. Can't ask for more when you are a weary traveler! The pet fee was very reasonable and the dog treats offered at check in were a nice touch.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
We are so pleased to hear that you were happy with your recent stay with us, and we thank you for taking the time to write a review based on your experience. We are glad that you found our location to be convenient to the interstate, and that our staff made you and your pet feel right at home. We realize that it can be somewhat difficult finding suitable accommodations while traveling with a pet, and this is just one of the many things we feel is an important service to provide for our guests. We sincerely hope that you will come and see us again if you are ever in the area. Best Regards, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"One Night Stop"

4
27/06/2016

As always, Best Westerns furnish the best breakfasts. However, there were several things that could be corrected. More staff needs to be on duty during the hours from 8-midnight. There was a party with unruly children in the pool area after 9 pm. When we attempted to call the front desk, no one answered. As I went dripping wet to the desk we were advised that children were allowed until 10pm even tho the elevator sign was stating 9pm. No one did anything (the one person on duty). If there had been a television it would have been better but there was no service that evening due to a storm. I have been to other BW's and it seems the staff is very limited after 8 pm so this is parr.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
We are always happy to hear from our former guests, and we are glad to know that you were satisfied overall, and that you enjoyed our complimentary breakfast selections. We are very sorry that there was a problem with unruly guests in the pool area, and that the cable was not working the evening you were here due to the storm we had experienced. These were very unfortunate circumstances, and we are apologize for this inconvenience. We will also take your comments concerning the need for additional staff in the evenings under advisement, and we appreciate your honesty. We hope that you would consider staying with us again if you are ever in the area. Best Regards, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"Wonderful Casual Vaca stay with Furdarlins"

4
25/06/2016

We enjoyed our 4 day stay at the BW Plus Richmond Hotel. The Desk clerks, and staff were kind, and helpful with info for nearby business. Our transactions, Non smoking king with furdarlins reservations was fantastic. There were major reasons were selected this hotel 1) pet friendly 2) Indoor Salt-mineral water pool & tub 3) Hotel's outdoor back lawn charcoal lidded grill (bring own kit & tools or buy at nearby Food Lion store). We were not disappointed. Our room was clean, well made, non smoking, with clean frig and microwave. Only concern was the sporadic wifi signal strength, and the wall usb charging portal got really hot so, be sure to bring your own pronged charging cords. However, the Desk Clerk was helpful for us to use the Hotel's Business center's pc & printer so we could go online briefly for dinner plans. Breakfast provided was well stocked and attended, alternating bacon or sausage, pancakes, cereals, biscuits & gravy, mini cheese omelets, fresh grapes, and canned fruit of peaches, or pineapple. We enjoyed the indoor saltwater pool-tub with the nearby outdoor lg charcoal BBQ grill along with outdoor seating, picnic tables with umbrellas, loungers and back lawn with a large designated and supplied dog walk area. We had room 205 (2nd floor near the elevator rear/woods facing) it was less than a 2 minute walk from the room to the elevator to the rear lawn exit door to the dog walk area. Both guests and staff were kind, receptive, and approving of our 2 well behaved (experienced quiet travelers ) Boston Terriers, so our pet fee was modest.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you so much for your wonderful and detailed review of our establishment. We are happy to hear that you were pleased overall with your stay, and that our hotel had so many amenities which you enjoyed, such as our indoor salt-water pool and hot tub, our outdoor picnic/grilling area, designated dog-walking area, and our complimentary breakfast selections. We are sorry to hear, however, that our wi-fi reception was not the best, and that our USB outlet may have been working improperly. We hope that in spite of this, you would consider staying with us again if you are ever in the area. Sincerely, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"Perfect in ALL Respects for Us!"

5
24/06/2016

Traveling with our larger and much-loved fur baby, finding the "perfect" hotel can be a chore. After reading many reviews searching for convenient locations to the general Savannah, GA, area, we settled on this Best Western Plus. We hit "pay dirt!" Not only was Jakie content, his parents were thrilled from check-in to check-out! Amy and the other desk clerks were wonderful and helpful in all our requests--including acquiring our linens after regular cleaning times since we're late sleepers. The Kelleys, always smiling and accommodating, never complained about our somewhat different schedule, and we stayed an entire week. We had requested a first floor room near an exit for our dog walks, and our request was honored even though we were late arrivals. The dog walking area was immense, and the hotel employees were extra kind to Jake. This was very important since this was his "first road trip." I would also say they were extremely patient with Jake who can be a little verbal at times :) The room was smoke-free and exceptionally clean, and there were more electronic connections in our room than I have ever encountered in my many travels. Cell phone charger outlets, lap top charger outlets, excellent WIFI and all conveniently located in the room. The fridge "freezer" even kept ice cream pints overnight! Parking was close and available at all times, and coffee was good and hot! The overall location was perfect to access Savannah and also McDonald's for breakfast when we slept late. Though we did not use it, many travelers seemed to love the indoor salt-water pool! Thank you, Best Western Plus, for making this trip for us at the top of our list in comfort and convenience!

"Richmond Hill BW"

5
21/06/2016

Excellent service and great value! Easy on/off from I-95 and the rooms are clean. Front end desk is easy to deal with. Late check out time of noon is a plus! Save some of your travel dollars and stay at this hotel.

"Very good stay - very clean"

5
20/06/2016

This hotel was right along a major route - Hwy 17 - so it was very convenient. The rooms were clean and neat and the overall experience was a good one. My only hesitation was that it was very expensive, I'm not used to spending $149 for a hotel room.

"Vacation 2016"

4
14/06/2016

This was a great hotel. Very clean, pleasant staff, loved having a 12:00 checkout. The breakfast had a good variety. I missed the afternoon social time it starts at 6pm wish we would have made it in time. It looked interesting.

"Highly Reccomend Venue"

4
14/06/2016

Wonderful pet friendly venue with an extremely professional and attentive staff. The motel has comfortable clean rooms and an indoor pool. The breakfast was wholesome and good proving both hot and cold items. All in all, this is very well maintained property where my wife and I were very pleased with our stay, and hopefully will return in the future.

"Best Western is Going in the wrong direction"

4
14/06/2016

I stay at Best Western for the quality of the food, that they used to serve bacon and waffles every day, not just some days of the week. There used to be always 2 bottles of water in the fridge in your room free of charge. Not any more. I stay for the comfort of the beds, and pillows. It seems to me that some of the Best Western hotel's out there are not all complying with this anymore.

"Nice stay "

4
12/06/2016

We were passing through and stopped here. It was nice and clean. The staff was friendly and helpful. They had a indoor pool and spa. The only complaint I had about that is they need more ventilation in the room with the pool. The breakfast was good. They had a wide variety of stuff. It was a nice stop and provided everything we needed and more.

"Great Place to Stay"

4
12/06/2016

My daughter and I and the grandkids were traveling to Florida and stayed here overnight. What a great place! No complaints about anything except lack of towels for 4. From the front desk staff to the breakfast staff..it was excellent service and friendliness! Very good breakfast too. And good coffee which is important for a coffee lover! Will definitely stay here again. Oh, and the kids loved the indoor pool!????

"Very nice"

4
10/06/2016

I loved this hotel stay- we were on our way through towards Disney and this was a great stop. The lovely lady staffing the breakfast was great and the biscuits were delicious! Our stay was on a floor being renovated- I didn't mind the construction- but the upper floor hotel windows that opened and without screens or safety devices installed was a little scary. My kids get up at night and I would hate to see an accident in a room. Other than that minor inconvenience- This hotel was way up to expectations.

"Good experience"

4
10/06/2016

I have recommended this hotel for someone coming from Cyprus. Itsa very pleasant place to stay. We really enjoyed the pool and hot tub. Also, the Old Town Trolley provides a shuttle from the hotel which is very convenient.

"This play should not be called best Western plus"

2
08/06/2016

I hate with a fiery passion roaches on the handles for the bathroom door. When we checked in the lady was nice however every other person at the front desk totally ignored us even to the point where my daughter was saying hello hello the three women standing behind the desk acted like we were all invisible. I will never return.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you so much for providing us with valuable feedback concerning your recent stay with us. We are very sorry that you were not satisfied with your visit to our establishment. We hate to hear that you did not feel that all of our staff members were friendly and attentive, and that there was an apparent pest problem in your room. We take these concerns very seriously, and we will do our best to rectify these problems. Thank you again for bringing them to our attention. Best Regards, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"Nice "

3
05/06/2016

The hotel overall was ok, but my room had a really bad water leak from the ceiling above to go with the screaming children running back and forth as though they were on a drag strip. Restaurant selection in this area was horrible. There was the local bar / restaurant which I quickly detoured from. Had to settle for fast food which I never eat. The room was clean and the staff friendly but I won't stay there again.

"Comfortable Stay"

4
03/06/2016

My husband and I stayed three nights the end of May while we were in town for business. We stayed on the 3rd floor. Room was quiet and the AC worked very well. The staff that we came into contact with was friendly. Everything seemed neat and tidy, however I noticed on the third floor that all the baseboards were missing in the hallway. Of course that didn't affect our stay, just the overall appearance. I didn't know that this hotel accepted pets and I didn't hear any. I did see a few people walking their dogs around the green areas in the parking lot. There didn't seem to be any designated area. I don't have a problem with dogs, but rather the dog owners who allow their dogs to go on the landscaping. I would also prefer, as a non smoker, that the smoking area be moved a little further from the front door.

"Great hotel"

5
01/06/2016

We spent Sunday night here. It is quiet, clean, room was spacious, beds are super comfortable, water pressure is good. very good selection for breakfast which is very good, and well kept up. Pool and hot tub were clean, I loved the hot tub my son loved to pool. Staff was very friendly. In the morning we checked because we were going to go to a beach in Florida. After a day at the beach we were going to head toward Tennessee we decided the hotel was so nice and quiet and a good nights sleep would be good before the long drive to Tennessee, so we came back here for another night and asked for the same room 225 as the night before. Again another great nights sleep, was a great choice to stay another night. I feel refreshed today ready to take the almost 8 hr drive. Only 2 complaints, 1. that for some reason the room was more expensive on Monday night than on Sunday night, only a few dollars more but still didn't understand that and 2 the maid came to our room at 9 am and we had not checked out yet.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Hello, and thank you for your recent review of our establishment. We always love hearing that we were able to provide our guests with an excellent night's stay, and we are so happy to know that we made such a great impression on you during your first night that you decided to extend your stay. We are very glad that you enjoyed the comfort of your guest room, as well as our complimentary breakfast options, and our pool and hot tub. We are sorry, however, that the room rate was slightly higher during your second night, and that our housekeeping staff came to your room prior to your departure. We will check into both of these issues, and we thank you for bringing them to our attention. We hope that if you are in the area again, you would consider staying with us. We would love to have you. Sincerely, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"We Shall Return"

5
01/06/2016

Stayed at the Best Western Plus this year for the first time on our way home from Tampa. We are members of the Best Western Hotel Travelers Group but used our Georgia State Travelers Discount Booklet as we were advised it was the best deal . We were very impressed . Check in was fast and efficient with staff treating you as if you were paying the non-discounted rates. This is often not the case when using these booklets. The hotel was very clean with larger than usual rooms and washrooms. I would willing pay more for the later check-out and more spacious rooms Loved the salt water pool and spa, everything was immaculately clean. This hotel was one of the best of the BW Chain that we have ever stayed in and will return.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you so much for letting us know about your recent experience with us. We are pleased to hear that you were more than satisfied with your stay, and that you felt our staff made you feel welcomed and at home. We are also happy that you enjoyed the size and cleanliness of our guest rooms, and that you enjoyed our pool and hot tub. Our goal is to ensure that each of our guests has a pleasant and restful stay while they are here with us, and we are glad to know that we were able to provide that for you. We look forward to seeing you the next time you pass through our way. Sincerely, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"Comfortable Surprise on I95"

4
30/05/2016

If you're stopping in Richmond Hill this should be your place: immaculately clean, comfortable beds and pillows, attention of lots of details, and priced just right. Truly, I was surprised at a Best Western being this good. Check in, even without reservation, was just two minutes, the 3 staff people we encountered were friendly and interested in being helpful. All common areas are clean and well maintained (perhaps this is a new hotel), the free breakfast was above average, and they have special food treats & drinks at various times during the day. It's all very neat for $80/night. No need to look elsewhere.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Hello to you. Thanks so much for taking the time to write a review based on your recent experience with us. We are so pleased to hear that you were more than satisfied with your stay, and that we made such a great impression on you. We are happy to know that you found all of our hotel to be clean and comfortable, and that our staff made you feel welcomed and at home. We are also glad that you enjoyed our complimentary breakfast options, as well as our other little extras (juice, cookies, nachos), and that you found our room rates to be reasonable. We hope that you would consider staying with us again if you are in the area. We would love to have you. Sincerely, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"Nice clean comfy hotel"

5
22/05/2016

Enjoyed our stay at this best western plus. Clean rooms and hallways even had nice clean smell. Comfy beds, mini fridge and microwave. A little ways from Savannah, but nice safe quiet area. Several restaurants nearby and friendly staff. Would definitely recommend.

"Best Stay"

5
21/05/2016

It's always a great experience staying at the Richmond Hill location. The staff is warm and willing. We always stop here on our way to Florida and it's always a great experience. The rooms are comfortable and accommodating. We never have any complaints, especially with the staff. Great job, keep up the good work!

"Safe and Comfortable"

5
19/05/2016

Whenever we pass through Richmond Hill, GA, we stay at this particular hotel. It is always clean, spacious, staff make you feel like you just got home. While we have had better breakfasts at some other hotels, this hotel has a good breakfast, especially the bacon, a big improvement over the former sausage patties. I did miss the Belgian waffle maker.

"Graduation"

3
19/05/2016

I was in town for a graduation. The staff was friendly and professional. The room advertised as 3 star but in my opinion it was only 2.5 stars. The price was reasonable for the area. You could hear a train nearby at night but it was not a problem for me. There was an incident of the day of departure. Attendant shows up in the room at 8am to say time to check out. called the front desk found out they had the wrong room.

"Good Value"

5
18/05/2016

Receptionist very well coming. Clean, quiet room. Breakfast was more than adequate; staff worked hard to keep food available and area clean. Less expensive than other near-by hotels; equal or better in quality.

"Road Trip"

5
17/05/2016

We enjoyed our two night stay at this hotel. It was close to Richmond and other historical attractions. The free hot breakfasts were great. Loved the oatmeal with all the little extras. This hotel was also close to the Olive Garden.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thanks so much for providing us with feedback concerning your recent stay at our hotel. We are pleased that you were more than satisfied with your visit during the two nights you were here, and that you enjoyed our proximity to area attractions and restaurants. We are also happy to hear how much you enjoyed our complimentary breakfast selections. We hope that you would consider staying with us again if you are ever in the area. We would love to see you again soon. Sincerely, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"Wishing we could have stayed longer"

5
14/05/2016

This hotel is very beautiful and relaxing. This was one of the most enjoyable hotels we have stayed in. The rooms are very large and the beds are very comfortable. Breakfast was excellent. Be sure to make it a place to stay if you are in Richmond Hill, GA area. We only had one night, but wished we could have stayed more.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you so much for taking the time to write a review based on your recent stay with us. We are pleased to hear that you were more than satisfied with your stay, and that you found our establishment to be one of the best you have stayed in. We are happy that you enjoyed the comfort and spaciousness of your guest room, and that you truly appreciated our complimentary breakfast selections. We are glad to hear that you would recommend our hotel to others, and we hope to see you again if you are ever in the area. Best Regards, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"Best Western Plus, Richmond Hill, GA"

5
13/05/2016

The hotel was very clean and the breakfast was very good. They had a juice and coffee bar all day. Very good location for going into Savannah. Staff was very helpful and very friendly and we would definitely stay there again.

"Really nice choice"

5
11/05/2016

I highly recommend this Hotel, really confortable, clean and Friendly the rooms are really spacious actually it was the first time that I stayed with all my family on the same room (5 people) and were not boxed up!!! I would for sure stay there again!!!

"Pleasant Stay"

4
05/05/2016

We arrived at the hotel exhausted after being in the car for 8 plus hours. Check in was a breeze and we couldn't wait to get to our room and unwind. We had a slight issue with one of the card keys to get into the hotel, but the second one worked fine. Upon opening the door to our room we were pleasantly surprised by the size, decor and layout. It was a great room. It had everything that was needed plus more. During the night was were awoken by loud laughing and yelling at 2:30am. It lasted until 5am. We chose not to complain about it and see how our second nights stay was. The second night was quiet. There was a complimentary breakfast which was ok. Overall our stay was very pleasant and the staff was ver y helpful and nice.

"As advertised "

3
04/05/2016

Pros: Clean, convenient to highway, newer, refrigerator. Breakfast standard fare for this level hotel. Con: Paid higher than advertised price. Bed only fair quality. Usual lower priced hotel wall AC/heater hard to control. Small Square pillows.

"Amenities are not worth the terrible service"

1
27/04/2016

I wish that I could leave a positive review of this property, but the staff has made that impossible. We stayed at this Best Western Plus on our way up to Washington D.C. to visit our dying grandfather during his final days. We booked the room through Expedia when we were a few hours away so as not to worry about finding a place. When we checked in, the desk attendant needed a credit card despite our already paying through Expedia - we assumed it was in case of any charges or damages we might make in our room, but the following morning our bank statement read that Expedia had taken out $109 to cover our room, and the hotel itself had taken out $90 for the same reason. When we went to the front desk to clear this up, the new attendant was utterly clueless and talked us in circles without explaining why we had been charged twice. She asked us to wait 24 hours for the charge to be returned to our account, and gave us a card to call desk manager Alicia in case it was not solved. We waited the requested 24 hours, and called the hotel the following morning when the charge had not been lifted. My mother was greeted by an attendant who went from playing dumb to giving her an extremely belligerent attitude, who would not transfer her to a manager and flat-out refused to even look into the problem further. She eventually said, and I quote, "I don't have to listen to this," told my mother to have "Blessed day," and hung up on her. Two days later, we have yet to receive a refund. When I return home from this trip, I will be contacting corporate about the issue, and I can assure you the Best Western Plus Richmond Hill will not be receiving our business next time we are in the area. Hope they all have a blessed day.

"A little rest"

5
24/04/2016

Very clean and quiet I would recommend to family and friends to stay and enjoy.The breakfast was well done with eggs and bacon and different types coffee.The price was fair and a great place to go out to dinner

"Great Overnight Stop"

5
22/04/2016

My husband and I stayed at this hotel on the way down to Florida. Our room was clean and nicely decorated. The staff was friendly and helpful. Their breakfast had a lot of variety and was very good. This hotel had everything we needed and we would stay again.

"Perfect stay."

5
19/04/2016

Great hotel for a night stay when driving north from Florida. Great service, good breakfast in the morning. The room has large comfy beds, microwave and fridge, everything a traveler needs. Unlike some hotels, this one still has a desk in the rooms, so you have a place to work or eat.

"Pleasant stay"

4
16/04/2016

Located very close to I-95. About 25-30 minutes from Savannah's historic district. Room was cool upon late afternoon arrival which is a plus for me. Room was very clean, even smelled clean. No frills, but comfy & functional. Breakfast was included and had the usual fare of hot & cold cereals, pastries as well as pancakes & bacon. Staff was friendly & helpful.

"Great Hotel"

5
15/04/2016

I'm happy some hotels still offer smoking rooms. I would stay at this hotel again. The breakfast was great they had bacon,eggs and home fry's. Also fresh fruit. Rooms were clean and the beds were comfortable. Thank you

"Great stopover on way north"

5
14/04/2016

Was greeted by Dominic who was very pleasant and business like. We checked in and went to exercise room. My husband found the stationary bicycle to be non functioning. Dominic found new batteries, installed then, made sure the machine was functioning, and brought us towels! Dominic also suggested Steamers for dinner where we had a fine meal. The room was well appointed & bed comfortable. Only slight issue was slight musty odor of room. Good selection of breakfast items & snacks including afternoon cookies & nachos.

"Traveling through to the North East"

4
13/04/2016

The motel is pet friendly , very clean , nice rooms , Also very pricey breakfast is OK but I have had better the surrounding motels are half the cost , most likely will not stay again due to the cost. The motel seems to be safe and is quite. Access to motel is confusing small sign by road entrance be carful

"Excellent stop over hotel"

4
13/04/2016

Provided everything we wanted and/or needed in a hotel while on the road. They were ready for us when we arrived, provided free WiFi, breakfast, and a clean room with comfortable beds. Check in and check out were flawless and the staff seemed appreciative that we chose the hotel.

"Nice cozy stay"

5
11/04/2016

We stopped here traveling from Florida to PA after a beach vacation. We were exhausted and looking for a clean place to stay. This hotel met our expectations. The room was clean and quiet. The staff was friendly and we appreciated a late checkout time.

"do not stay here if you need a quiet place to sleep"

1
10/04/2016

I am SHOCKED that the reviews for this hotel are so high! This is the noisiest hotel I have ever had the displeasure of trying to sleep in. I travel from PA to FL at least 5 times a year, usually staying in hotels similar to this, whether it be a Holiday Inn, Best Western, Hampton Inn, etc., mostly at about the same cost. After a long day of driving all I really want is a clean, comfortable, quiet room to fall asleep in. And, I must say this the hotel room I was in at this Best Western was clean. The bed was fairly comfortable (but what is up with the tiny square pillows?). I choose my hotels by looking at reviews on sites like Tripadvisor and, up until this hotel, have not been disappointed. Beware of this hotel if you need a bit of quiet in order to get to sleep or in order to stay asleep. This hotel is NOISY! There is a train that passes directly behind the hotel which will keep you up if you are unlucky enough to get a room at the back of the hotel. And, if somehow the noise from the train doesn't keep you awake, the noise from the people in the room above you surely will. I called the front desk to complain about the noise from people walking around in the room above me at 9:30 pm, midnight and again at 2:30 in the morning. The first time I called the woman who was on duty was polite and promised to let the people upstairs know they were keeping me awake. The second time I called, the woman said she didn't go to the room because she couldn't figure out which room the noise was coming from. I told her, again, it was the room directly above me, which must be the same room number as mine but starting with a 3 instead of a two (I was on the second floor). This must have been obvious to her, but apparently she was just trying to make it seem like she was going to do something about it, but was not. She promised again that she would let the people know that their walking around was keeping me awake. When I called at 2:30 in the morning to let her know the noise had not gotten any better, I suggested moving to another room. The woman said she would talk to the people again. I really did not want to have to change out of my pajamas, pack up and move in the middle of the night so I didn't argue. I asked the woman to be sure to make a note of my complaints so that I could discuss it with the manager the next morning and she agreed. The noise got better and I slept for a couple of hours until the train and the walking around noise from upstairs started again. At that point I packed up my things, got dressed and prepared for a long, exhausting drive with only 2 hours of sleep to keep me going. I stopped by the front desk to speak with the manager about what happened and was hoping to get at least a discount since I was unable to sleep. The woman at the front desk said that it was noted that I had complained 3 times about the noise from upstairs but that overnight desk clerk had gone upstairs each time and each time found no noise coming from any room. This was blatantly untrue and I told her that, but she did not seem concerned about my lack of sleep and then told me that I could not have my price adjusted in any case since I had booked on tripadvisor. According to her if you book on one of these sites you cannot get a discount or refund for any reason. Really? I was not aware of this. So, my only recourse is to at least pass this information on. This hotel is NOISY and if you want a good nights sleep find a hotel that doesn't have a train right in its back yard and paper thin walls and floors!

"Great stay"

5
08/04/2016

The room was very clean and the staff was friendly and helpful. My family was tired and grumpy from a long day of vacationing. Having a nice place to stay helped us relax and get ready for the next day of vacationing. The breakfast had a nice selection and they had complimentary nachos and cookies in the evening which I especially appreciated. When I was checking out, the person before me asked about a night gown she had left months before. The hotel employee cheerfully went to lost and found and returned with the night gown. They must have a very organized lost and found!

"Convenient, clean and comfortable"

4
04/04/2016

Very close to the highway but road noise is not an issue. Clean large room with all the features you might need. Bed one of the most comfortable we have slept in. The only disappointment concerned the breakfast. Many options but food was generic and bland without any appeal. Coffee was not good. A good choice for a night but you might want to skip the breakfast altogether.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thanks so much for providing us with valuable feedback concerning your recent stay with us. We are glad that you were pleased overall with your experience, and that you found your guest room to be clean and comfortable, as well as spacious. We are also happy to hear that the noise from the highway was not able to be heard from your room, allowing you to get a restful night's sleep. We are very sorry to hear that you were not satisfied with our complimentary breakfast selections, however, and felt that our coffee was not up to par. We will pass this information on to hotel management so that we might improve our services for future guests. We hope that in spite of this, you would consider staying with us again if you are ever in the area. Best Regards, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"Nice place to stay"

4
04/04/2016

We were in the middle of a long trip, and this hotel provided a good place for our family to get some rest and have a good breakfast. The only negative was that the parking lot was full and we had to drive around to find a space to park.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you so much for taking the time to provide us with valuable feedback concerning your recent stay with us. We are very happy to hear that you and your family were pleased overall with your visit, and that we were able to provide you with a comfortable and restful night's sleep. We are also glad that you enjoyed our complimentary breakfast selections. We are sorry to hear, however, that you had some difficulty in finding a parking space. We hope that in spite of this, you would consider staying with us again if you are ever in the area. We would love to have you. Sincerely, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"One of our favorites"

5
02/04/2016

We have stayed at this hotel six times and it has always exceeded our expectations. The staff is excellent and the amenities are super. The complimentary breakfast is the best we have ever had at a hotel. The surroundings are very pleasant.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Hello there. Thanks so much for taking the time to write a review based on your most recent stay with us. We always love hearing from our repeat guests, as it lets us know whether or not our services are remaining consistent. We are happy to hear that you have found this to be the case, and that you enjoy our all of our amenities (especially our complimentary breakfast selections). We look forward to seeing you again during your next visit. Best Regards, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"Enjoyable stay at new Best Western Plus"

5
02/04/2016

My husband and I (and our kitty) had the pleasure of staying at the new Best Western Plus on our way to CT from FL. The hotel is beautiful. Our suite was immaculately clean and well furnished. We were very impressed with the quality of service from hotel staff that we received while checking in/out and during our stay in general. We would not hesitate to highly recommend this hotel!

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you for taking the time to provide us with valuable feedback concerning your recent stay with us. We are very happy that you were pleased overall with your visit, and that you found our establishment to be aesthetically pleasing, as well as clean and comfortable. We are also glad to hear that our staff made you feel welcomed and gave you top notch customer service. We appreciate your endorsement of our hotel. and we hope to see you again if you are ever in the area. We would love to have you. Best Regards, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"Best Western Plus makes a difference"

4
01/04/2016

In recent years we had pretty much given up on Best Western, since the properties and amenities seemed to be going downhill. This BW+ has changed our minds. The front desk was welcoming and helpful, with good suggestions for dining locally. The room was spacious, the bed comfortable (and my wifed loved the pillow!). The Wi-Fi hookup was easy. Breakfast offered a good variety of choices, food and coffee was restocked in a timely fashion and the breakfast room was clean. Check-out was simple. We will certainly be giving BW+ a second look.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you very much for letting us know how much you enjoyed your recent stay with us. We are very pleased to hear that you were satisfied overall with you visit, and that our staff made you feel welcomed and at home. We are also happy that you found your guest room to be clean and comfortable (and that your wife really loved the pillows), that you were able to connect to our Wi-Fi easily, and that you enjoyed our complimentary breakfast selections. We are glad we were able to make your stay comfortable and convenient, and we hope to see you again if you are ever in the area. Sincerely, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

""Best" Western"

5
30/03/2016

Previous night had shared a room with my brother and sister in law--I got the sofa bed which wasn't bad--but they had to get up early to drive to Fort Lauderdale to catch a flight. I got up with them and had breakfast and headed home to Richmond after less than an hour on the road and having a problem with the car I decided I would try to get Savannah and get a hotel room to get some rest before I finished my trip. Had a great night sleep and was able to finish my trip the following day

"Nice, clean, pet friendly!"

4
30/03/2016

Wish I was there longer! The bed was comfortable. Everything was extremely clean. Pet friendly. Nice indoor pool and hot tub. Wi-fi was extremely slow and cut in and out. The parking lot was completely full at 10:30pm. Not sure if the hotel was full at that point.

"Richmond Hill GA Best Western Plus, good breakfast"

5
28/03/2016

An excellent Best Western, hot tub good, breakfast especially good. Apparent error with express checkout ... no bill was placed under our door, perhaps under the wrong door? WE have stayed here several times, always good.

"Pet Friendly"

4
27/03/2016

The hotel is pet friendly, which is great. The breakfast is also pretty good. There were three juices --- apple, orange, and lemonade. There was oatmeal with brown sugar, almonds, and cranberries, as well as make your own pancakes. Two types of muffins were available, plus three types of bread for toast. The toaster didn't work well and my toast was black on one side and not toasted on the other. I spoke to the lady who was working in the breakfast area and her reply was that "we've been having problems with it." The omelets were filled with cheese in the center and were rather hard. Sausage was available. The biscuits were awesome!!! Coffee was available in many flavors. Tea and hot chocolate were also available. We slept pretty well until 4:15 AM when someone was in the corridor outside our door. They were speaking via "walkie talkie" and someone was answering. I suspect it was a security guard. It was really loud and disturbed our sleep. There's plenty of parking. The hotel had quite a few kids and they were enjoying the pool area. A small gym was also available. The rooms and common areas were immaculate.

"Family"

4
27/03/2016

A vary nice for family stay, The amenities for a family are great. The staff was very helpful for ones needs. For Couples, Business & Solo stay, utilizes the top floor rooms. The lower floors have children running about, hence it will sound like a dace drum (THUMP, THUMP, THUMP, THUMP.....) over your room in the event your room in any room lower. Over all the experience was very good. Love the Pancake maker.

"Bare bones"

3
24/03/2016

This hotel was an okay stop for a night on the road. It was bare bones, had the necessary items you need for a night's stay,nothing fancy. We have stayed at several Best Western hotels and this one was our least favorite. Even the kleenex was of a lesser quality. Also, there are very few restaurants close by, not much at all close enough for walking as it is on a busy highway. On the positive side, the room was relatively clean, the staff was great (very welcoming and friendly), and the location to 95 good.

"Good Service Lousy Internet"

4
23/03/2016

This is a beautiful hotel and staff is great (Amy rocks). They had snacks out at night, and coffee 24/7. And not just brewed coffee but delicious latte types. The only downside is the internet. It was horrible. and you could hardly access it. I work on a webpage so it was difficult for me to do things. Pool and hottub are great, and so is the Staff. Amy rocks!

"A Little High"

5
09/03/2016

The only thing which I can rate is the pricing of the room was a little high.The staff was very helpful and the breakfast was great. The room was extremely clean and the beds were very comfortable. The location was back from the road and the noise was no problem.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thanks so much for taking the time to write a review based on your recent experience with us. We are happy to hear that you were pleased overall with your experience. We are so glad that you found your guest room to be clean and comfortable, and that our location was quiet and convenient. We are also happy that you enjoyed our complimentary breakfast options, and that our staff made you feel welcomed and at home. We are sorry that you felt our room rates were somewhat high, however, and we will pass your concerns regarding this on to hotel management. We hope that in spite of this fact, you would consider staying with us again if you are in the area. We would love to have you. Sincerely, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"Quiet"

4
07/03/2016

Considering its location on a VERY busy road, the room itself was comfortable and quiet. It had a very nice breakfast, including fresh pancakes----I'd never seen anything like this before. Finding the place was a bit dicey----it was in the middle of rush hour and the sign is beyond the driveway, and very small, so we drove right by. We had to turn around...no easy task....two times before accessing the road.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Hello. Thanks so much for providing us with valuable feedback concerning your recent stay with us. We are happy that you found your experience to be a pleasant one, overall, and that you found your guest room to be both comfortable and quiet. We are also glad that you enjoyed our complimentary breakfast selections. We are sorry, however, that you found our location to be somewhat difficult to find due to the size and location of our signage. We have made note of your concerns in this area, and they will be brought to the attention of hotel management. We hope that you will consider staying with us again if you are ever in the area. We would love to see you again. Sincerely. Traci Sullivan Guest Relations Manager Best Western Plus, Richmond Hill

"Two nights in Savannah"

5
06/03/2016

Everything was just right for us; clean, efficient, internet was perfect. Fast check-in check-out. Breakfast was nice; yogourt, cereals, various bread types, ... We did not use the gym or pool; no comments. Hotel is close to highway and is quiet. We felt secure.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thanks so much for letting us know how we did during your recent stay with us. We are happy to hear that you found your experience to be pleasurable. We are glad that you found your guest room to be clean and comfortable, and that you enjoyed many of our amenities and services, such as our free wi-fi, speedy check-in/out, and our complimentary breakfast options. We are sorry that you were not able to utilize our fitness center or pool/hot tub, but if you are ever in the area again, maybe you will be able to take advantage of them then. We would love to see you again. Best Regards, Traci Sullivan Guest Relations Manager Best Western Plus, Richmond Hill

"Very nice clean place "

4
05/03/2016

I stopped for the night on the way back from Florida on my motorcycle, the place was a little pricey, but i was tired and cold, everyone was friendly, the allowed me to park my bike under the awning at the front desk, room was clean and fresh, breakfast was ok for a free breakfast.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thanks so much for taking the time to provide us with valuable feedback concerning your recent stay with us. We are pleased to hear that you were satisfied overall with your visit, and that our staff made you feel welcomed and at home while you were here. We are also happy that you found your guest room to be clean and comfortable, and that you enjoyed our complimentary breakfast options. We are sorry to hear, however, that you found our room rates to be a little pricey. We will pass your concerns in this area on to hotel management. We hope that in spite of this issue, you would consider staying with us again if you are ever in the area. Sincerely, Traci Sullivan Guest Relations Manager Best Western Plus, Richmond Hill

"Our first choice when visiting our daughter"

5
01/03/2016

This Best Western Plus was our FIRST choice when visiting our daughter and our twin granddaughters. If BWP had been fully booked this weekend, we would have considered another date for the trip rather than another inn. It's close to the interstate, close to our daughter and close to the restaurants we all enjoy..

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you so much for letting us know how much you enjoyed your recent stay with us. We always love hearing from our repeat guests because it lets us know that we are doing right by you. We are especially happy to hear that we were your first and only choice for accommodations in the area. We hope that we can continue to provide you with the same level of service and comfort that you have come to expect from us every time you come to visit. We look forward to seeing you next time you're in town. Best Regards, Traci Sullivan Guest Relations Manager Best Western Plus, Richmond Hill

"Great for Price"

4
29/02/2016

Our second stay at this hotel and still impressed by value. Clean and friendly. Would stay again if in the area. Bathroom was large and clean but dated. Bed was a little soft for our taste. Cookies and appetizers servered in the evening we didn't participate but it smelled good and others seemed to be enjoying.

"Nice but not worth the extra money"

4
23/02/2016

I have stayed at many Best Westerns and they are always our hotel of choice if available. This hotel was lovely and the staff very helpful. The room was clean and comfortable. However, I really feel that this Plus BW was not worth the extra money for the Plus. I have stayed at another Plus in Ohio and that one was worth the extra money. I am not saying this one wasn't a good stay but the value for the money was not what I thought it would be

"Last minute stay"

5
20/02/2016

We drove as long as we could from NY to Florida and ended up staying in here in this hotel overnight. We had no reservations and a dog with us. The front desk was very accommodating. We got a suite for 109 plus 20 for the dog. The room was spotless had no odor to it from previous animals staying there. My biggest fear was bugs since all the reviews from nearby hotels complained about bugs. Bed was very comfortable and bathroom was huge and CLEAN. NO BUGS we had room 315 pretty soundproof highly recommend staying there wish we had the time to stay longer to get use of the pools and gym. Of course free hot breakfast. !!!

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Hello! Thank you so much for letting us know how we did during your recent stay with us. We are happy to hear that our staff made you and your four-legged friend feel welcomed and at home while you were here, and that you found your guest room to be clean and comfortable. We are also glad that you found no pests in your room and that you enjoyed our complimentary breakfast selections. We are sorry that you did not have the opportunity to utilize some of our other amenities, like our fitness center, pool and hot tub. Hopefully, if you travel back this way, you will be able to take advantage of them during your next visit. Sincerely, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"Lovely Hotel"

5
20/02/2016

Beautiful hotel in a good area. Good breakfast, great hot tub, beautiful room. My only problem with this or any other hotel in Savannah would be the State of Georgia. We will never stay in Georgia again unless we're forced to, as my rate of $72 for this great hotel ended up being $87 with all the ridiculous taxes and fees added on. I mean - SERIOUSLY - $15 in taxes and fees? Never again.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Hello. Thank you so much for your comments concerning your recent stay with us. We are very happy that you found our hotel satisfactory overall, and that your guest room was comfortable. We are also glad to hear that you found our establishment to be aesthetically pleasing, as well, and that you enjoyed some of our extra amenities, like our hot tub. We are very sorry that you were less than pleased with the hotel taxes enforced in our state, however, and that this may affect your willingness to stay with us again. We understand your concerns, as you are not the first of our guests to address this issue, and we thank you for letting us know your feelings on the issue. Best Regards, Traci Sullivan Guest Relations Manager Best Western Richmond Hill

"Clean Place"

4
05/02/2016

Best Western was great. Stayed at a Quality Inn the night before. Not a good idea. Will not do that again. Best Western was clean and safe. Traveled solo with my doggie. Was nice to stay in a reasonable price, little on the expensive side, place. slept sound

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you so much for letting us know how we did during your recent stay with us, We are so pleased to hear that you enjoyed your visit, and that you felt that your guest room was clean and comfortable (for you and your pet), and that you felt safe and secure. We are also happy that you found our room rates to be reasonable, and that you had a restful nights sleep. We hope that you will consider staying with us again if you are ever in the area. Sincerely, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"Stopped on way to and from Florida"

4
04/02/2016

We found this BW to be a convenient location. The room was clean and the staff welcoming both in person and on phone. (Joyce?). The breakfast was plentiful and the area extremely clean. Our only complaint was the constant dripping coming from the refrigerator in 110-A. The first night we were on the 3rd floor outside the elevator and didn't hear a thing. We did report the noise. We went to a Scottish restaurant down the road and the service and food was great.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Hello. Thank you so much for taking the time to let us know about your recent visit with us. We are very pleased to hear that our staff made you feel at home, and that you found your guest room to be clean and comfortable. We are also happy that you enjoyed our complimentary breakfast selections, and that you found our location to be convenient. We are sorry to hear that the sound of the refrigerator dripping in another guest room was bothersome to you, however, and we have made note of this problem. We hope that you would consider staying with us again if you are ever in the area. Best Regards, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"People and dog friendly"

5
29/01/2016

This Best Western may be the nicest overnight stop we have ever had while traveling with our Black Lab dog. Right from the reservation call through to check out, we enjoyed our stay. It is clean, easy to find, well prepared for both species of guests. We will be back!

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thanks so much for providing us with feedback concerning your recent stay with us. We are so happy to hear how much you enjoyed your accommodations, and that you found our hotel to be clean, and comfortable for you and your pet. We understand that leaving your fur-children at home may not always be possible (or desirable), so we do our best to accommodate not only you, but them as well. We are happy to hear that you would consider coming to stay with us again in the future. We would be happy to have you. Sincerely, Traci Sullivan Guest Relations Manager Best Western Plus, RIchmond HIll

"One night at Richmond Hill"

5
24/01/2016

Very clean, well run, large breakfast variety, nice pool, large rooms, and close to highway. Staff was friendly and help full. Restaurants close by so you don't have to travel far after a long day on the road.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Hello. Thanks so much for letting us know how we did during your recent stay with us. We are very happy to hear that you found our hotel to be clean and comfortable, and that you appreciated our location and it's proximity to both the interstate and local restaurants. We are also pleased to hear that you enjoyed our complimentary breakfast selections. Our goal is to provide each of our guests with a pleasant and relaxing stay, and we are happy that we were able to do this for you. Best Regards, Traci Sullivan Guest Relations Manager Best Western Plus, Richmond HIll

"Great hotel"

4
22/01/2016

Second time staying at a Best Western and I am impressed. I have tried other brand-name hotels but am now attempting to find only BW. Great staff and clean rooms. Comfortable accommodations. Love free WIFI and water.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Hello. Thank you so much for letting us know how we did during your recent stay with us. We are are very happy to hear how much you enjoyed your visit, and that you found your guest room to be clean and comfortable. We are also glad that you appreciated our free wi-fi service. We know that you have many choices when it comes to hotels, and we are happy that you gave us a chance to serve your needs. We hope that you would consider staying with us again in the future if you are ever in the area. Best Regards, Traci Sullivan Guest Relations Manager Best Western Plus, Richmond Hill

"Convenient and friendly"

5
12/01/2016

We stayed here on our way to Florida. The staff were really helpful, even posting a board of local restaurant reviews by guests and suggesting an appropriate place. Though we didn't check out Savannah, there was info in the room and lobby to help with that as well. The breakfast lady was very helpful and friendly. She even helped a young girl toast her bagel.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you for taking the time to write a review based on your recent experience with us. We are very happy to hear how much you enjoyed your stay, and that our staff made you feel welcomed and at home. We are also pleased to hear that you appreciated our local restaurant information, as well as the information on Savannah. We hope that if you are ever in the area, you will consider staying with us again. Best Regards, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"Satisfied But!"

2
11/01/2016

I have stayed in a lot of hotels in the past 4 yrs with my Job! I would have liked it a lot better except on Sunday morning my wife and I had a Visiter a ROACH a small one but it was there climbing the wall. Would I stay again Im not sure I would have to look a little closer my wife is a Germ Aphobe! Although they say the TV gets plenty of channels I found about 6 or 7 of them did not work at all. Did stay 2 nights for the AC system in my house to get changed out!

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Hello. Thank you for providing us with feedback concerning your recent visit with us. We are happy to hear that you were satisfied overall with your stay, but we are sorry to hear that you had an issue with a pest problem in your room, and that several of the channels on your TV did not work properly. We have made note of these concerns, and they will be brought to the attention of management. Sincerely, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"Best "Best Western Inn" hotel we stayed in"

5
11/01/2016

Excellent amaenities, comfortable bedding, clean bathroom, and bedroom. We stayed in a standard 2 queen bed bedroom which had a table and chairs also. The only negative was the TV had only analog channel reception. Also the price was a bit high for off season stay.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Hello. Thank you for writing a review to let us know how we did during your recent visit. We are happy to hear that you found your guest room to be clean and comfortable, and that you found our amenities to your liking. We are sorry to hear that you were not completely satisfied by your channel reception and that you found the room rate to be a little high. We hope that, in spite of this, you would consider staying with us again if you are ever in the area. We would love to have you. Sincerely, Traci Sullivan Guest Relations Manager Best Western Plus Richmond HIll

"Good Value"

4
11/01/2016

We booked this room on the road after a long day of driving. It was a welcome sight and we had a pleasant night. Steamers was recommended for dinner, and we had a good meal there. The breakfast was the usual fare but certainly tasty. If passing through again, we would certainly stay.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you so much for taking the time to write a review based on your recent experience with us. We are happy to hear that you enjoyed the restaurant that was recommended by our staff, and that you were satisfied with our complimentary breakfast selections. We are also glad to hear that you would consider staying with us again if you find yourself in our area again. We would be happy to have you. Best Regards, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"Great Experience "

4
09/01/2016

Very Nice place to stay. Bed was comfortable, room was clean. Staff were very nice and pleasant. We stopped there traveling from Florida to Virginia. We would definitely stop again our next visit to Florida.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Hello! Thank you so much for letting us know how we did during your recent stay with us, We are happy to hear that you found your guest room to be clean and comfortable, and that our staff made you feel welcomed and at home. Our goal is to make sure each of our guests has a pleasant and relaxing experience while they are here with us, and we are so glad to hear that we did not let you down. We can't wait to see you again the next time you are in the area. Best Regards, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"Would Stay Again"

5
07/01/2016

Stayed here with reward points on the way back from Florida. Hotel was convenient to I95. Some of the room decor was a little dated, but everything was clean and the room was quiet. Staff was pleasant. Wish we had time to swim in the pool, but we had to get on the road. Breakfast was interesting, as it included french toast sticks, omelets, and a (very entertaining) pancake machine. Loved that there were peaches and oranges!

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thanks so much for taking the time to write a review based on your recent stay with us. We are glad that you found our location to be convenient, and your room clean and comfortable. We are also pleased that our staff made you feel welcomed and at home, and that you enjoyed our complimentary breakfast selections. We are sorry you didn't have time to take advantage of all of our amenities, but perhaps if you come stay with us again, you will have time to take a dip in our pool. We hope to see you soon! Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"Very satisfied"

5
06/01/2016

When traveling with a pet, it is so important that you find a hotel that treats you and your pet with such kindness!! We found the hotel easy to get to from Interstate I-95, room clean and breakfast very good......will definitely stay at this hotel in the future.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Hello! Thank you so much for taking the time to let us know how we did during your recent stay with us. We are so happy to hear that you were pleased with your visit, and that you found our location convenient and your guest room clean and comfortable. We are also glad that you enjoyed our complimentary breakfast options. We know that sometimes leaving your pet behind when you go on vacation is neither feasible or desirable at times, so we try to be as accommodating as possible to our guests with pets. We look forward to seeing you and your four-legged friend next time you are in the area. Thanks again, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill.

"Very Nice But $$$"

5
05/01/2016

My fault traveling on a Holiday weekend. It got to be 9:45PM, started seeking a place. They were only one with two rooms left at about 130.00, plus $20.00 per pet (snuck in two for one). Staff was nice. Room in very good condition. This is not an "overnighter", better to stay a couple of nights to take advantage of the exercise room and other stuff they have.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Hello. Thank you for taking the time to provide us with feedback concerning your recent stay with us. We are pleased that you were satisfied overall with your stay, but we are sorry that you were not able to take full advantage of all the amenities we have to offer. We are also sorry to hear that you felt our holiday rates were a bit pricey. We hope that you will consider staying with us again in the future if you are ever again in the area. Sincerely, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"Recent Stay"

4
03/01/2016

The staff and overall appearance of the hotel was exemplary. The location is convenient to downtown Savannah and has a variety of eating places in the immediate vicinity. Right off the interstate which makes any easy traveling stop over.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you so much for your review concerning your recent stay with us. We are happy to hear that you were pleased with the appearance of our hotel, as well as the convenience of our location and it's proximity to the interstate and Savannah. We try our best to ensure that our guests have a pleasant experience with us, and we are glad that was the case with you. We hope you will consider staying with us again if you are ever in the area. Best Regards, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"Nice stay"

4
02/01/2016

We enjoy staying at the Best Western at Richmond Hill. Very convenient and just a nice hotel. It is very dog friendly and easy off and on the expressway. Would recommend it. Quiet at night and freidnly staff

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you so much for your recent review regarding your stay with us. We are very pleased to hear that you enjoyed your stay, and that you felt our hotel was comfortable and convenient, and that our staff made you feel welcomed and at home while you were here. We always strive to provide our guests with the best stay possible while they are here, and we are happy to hear that we did not let you down. We hope that you will consider staying with us again if you are ever in the area. Thanks again, Traci Sullivan Guest Relations Manager Best Western Plus, Richmond Hill

"Family Vacation "

1
02/01/2016

This was our second stay in the Savannah area.The day that we checked in, the staff was not friendly at all, which was a turn off. Then we entered our room and we were not impressed. The carpet in the room was dirty and stained. I guess this came from previous pets being in the room. I was ready to go home. If we didn't live far, we would have. We previously stayed at other Best Western hotels and the rooms were much better than this hotel. We went to get breakfast the next morning and the pancake machine and toaster was not working and they ran out of food. During our first day, we returned to our room and our room was not cleaned. We had to clean our own room and asked for fresh towels and washcloths. I did report this problem and our room was cleaned, but not to our satisfaction. There were still old towels and wash clothes in the bathroom and trash not cleaned up. The only day that our room was thoroughly cleaned was our last day, which Tonya cleaned our room. Nacho and cheese is offered from 6:30-7:30. There were nachos but no cheese. I went to the front desk to inquire and I was told that it starts at 6:30. It was 6:29 and I waited while the staff members was having a conversation with a coworker. She finally came out and place the cheese and salsa on the counter around 6:40. Again, the staff was not friendly and unprofessional. The pet cost was $20.00 per night and that is expensive compared to other hotels. This location is near 95 interstate and approximately 20 minutes from Savannah. The only reason we stayed at this hotel because it was dog friendly. We will not stay here again. We will leave our pet at home and stay in Pooler next time.

"Pretty and Clean"

4
31/12/2015

We have gotten smarter in our travels, and book a hotel while on the road. We were lucky to get a room here as they book up fast! We got a handicap room which made for a wonderfully large bathroom. After being in a tiny cruise cabin, this was heaven. The room was exceptionally clean and you can not tell they allow pets there whatsoever. Breakfast has a lot of choices but gets very crowded and the breakfast attendant (Indian descent) is very very unfriendly. I made a point to find her tip jar because it was so busy but if she even addressed guests at all, I think she would make a lot more tip wise. All in all I would stay here again.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Hello. We would like to thank you for providing us with valuable feedback concerning your recent stay with us. We are happy to hear that you were pleased with the comfort and cleanliness of your guest room, and that you found our complimentary breakfast selections to your liking. We are sorry to hear that you felt our breakfast attendant was not as friendly as she could have been. Our goal is to ensure that each of our guests feel welcomed and at ease while they are here, and we are sorry that you were not 100% satisfied in this area. We are pleased to hear that in spite of this, you would consider staying with us again. We would love to have you. Best Regards, Traci Sullivan Guest Relations Manager Best Western Plus, Richmond Hill

"Clean Pet Friendly Hotel"

4
30/12/2015

This hotel is very clean and extremely pet friendly for travelers with larger dogs. Would recommend and definitely will use this hotel again for future trips heading to and from Florida. Convenient to highway and easy to find.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you so much for taking the time to write a review based on your recent stay with us. We are happy to hear that you found your guest room to be clean and comfortable, and that our location was convenient. We realize that traveling with our four-legged friends can sometimes be a hassle, and that it can sometimes be difficult to find accommodations that are satisfactory to yourself and your pet, and we are more than happy to provide that to our guests. We look forward to seeing both of you again in the future. Best Regards, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"Good service, clean and dog friendly too"

4
27/12/2015

Spent 3 nights here during Christmas. Front desk, breakfast and housecleaning staffs were all very friendly and helpful. Breakfast fare was typical free breakfast stuff, but a good variety to choose from. We had our dog with us and had a room on first floor convenient to a side door and the pet walking area behind the hotel. Upon check-in we did have to initial and sign a long list of dog dos and don'ts, with some hefty fees associated with the don'ts should your dog misbehave, cause damage or you fail to control and pick up after the dog while outside. There are plenty of eating places nearby.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you so much for letting us know how we did during your recent stay with us. We are happy to hear that our staff made you feel welcomed and at home, and that both you and your four-legged friend were comfortable while you were here. We are also glad to hear that you found our complimentary breakfast selections to be satisfactory. We hope that you would consider staying with us again if you are ever in the area. We would love to have you. Sincerely, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"Got here and my room is not available..."

1
25/12/2015

December 25th, driving from Florida, after 4 hours, my family is exausted and we are happy to arrive in our hotel for the night. We made a reservattion and also said that we would arrive between 10:00 and 11:00pm, but our room is not available. The Hotel is full and we have no place to go. Terrible experience.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
We are very sorry to hear about your recent difficulties with your reservation with us. Without knowing whether the reservation was made directly with our hotel staff, through a third-party online service, or through our national Best Western reservations service, it is difficult to determine what may have happened, and why your reservation was not processed correctly. We apologize for your inconvenience, and we hope that you were able to find other accommodations elsewhere for the evening. Best Regards, Traci Sullivan Guest Relations Manager Best Western Plus, Richmond Hill

"Great resting spot but Georgia is a bit different on Sundays"

5
22/12/2015

This was a great hotel for what we were looking for. Clean room, great service from the check in staff and an above average breakfast offering. Something some of you should be aware of. When we settle in for the night we buy small bottle of rum for a nightcap. Apparently you can't buy liquor in Georgia on a Sunday anymore. So pack accordingly.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you so much for taking the time to write a review based on your recent experience with us. We are happy to hear that you found your guest room to be clean and comfortable, and that our front desk staff made you feel welcomed and at home. We are also pleased to hear that you found our complimentary breakfast offerings to be above average. We are sorry that the local ordinance banning liquor sales on Sunday's was a bit of an issue. There are many counties in Georgia (including neighboring Chatham county, where Savannah is located) which do allow Sunday package sales, but it is still illegal in Richmond Hill city limits. Thank you for passing this information on to other travelers in the area. Best Regards, Traci Sullivan Guest Relations Manager Best Western Plus, Richmond Hill

"2nd leg of Florida trip"

5
21/12/2015

The Best Westernin Richmond Hill, GA has very good accommindations. Rooms are comfortable, good showers, friendly staff. Would stay here again. It's close to I95, area restaurants and shopping is not that far away.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you for letting us know how we did during your recent stay with us. We are pleased to hear that you found your guest room to be clean and comfortable, and that our staff treated you in a friendly and professional manner. We realize there are many other hotel choices in the area, and we are happy that you chose us. We hope to see you again when you travel back this way. Sincerely, Traci Sullivan Guest Relations Manager Best Western Plus, Richmond Hill

"Nice hotel"

4
19/12/2015

Nice Hotel just off I-95. Great for an overnight. Clean rooms and friendly staff. Would definitely recommend. Breakfast included is ok. Very reasonable rates. Various restaurants in area. Would stay again.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you so much for your feedback concerning your recent stay with us. We are very happy to hear that you found our location to be convenient and our rates reasonable, and that you found your guest room to be clean and comfortable. We are also pleased that you our front desk staff made you feel welcomed and at home, and that you enjoyed our complimentary breakfast selections. We hope to see you again in the future if you travel back this way. Best Regards, Traci Sullivan Guest Relations Manager Best Western Plus, Richmond Hill

"Great place to relax"

5
17/12/2015

Great hotel with lots of extras for families such as board games in the lobby. Nice outdoor spaces to sit and relax or enjoy your breakfast. Clean, well kept and quiet. Would recommend to friends or family

"Very dog friendly - and convenient "

5
14/12/2015

Stopped here with my new dog on my way to Florida. Friendly staff, clean, comfortable room. Loved the set of extra outlets on the bedside table! I have a CPAP machine and am always looking for an extra outlet not too far from the bed. Plus need them to charge my phone, etc., these days. There wasn't just one, but 3 outlets and 2 USB ports. This little extra amenity added a lot to my satisfaction!

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you so much for your feedback regarding your recent stay with us. We are very happy to hear that you and your four-legged friend found your room to be clean and comfortable, and that you found our staff to be helpful and welcoming. We are also glad to hear that the extra electrical/USB outlets were useful to you. We realize that it's not always the big things that make a difference, but the little things too, and we try to provide a lot of little extras to our guests (such as our free nachos and cookies in the evenings, and our complimentary breakfast in the mornings) to keep them happy and satisfied. We hope that you will consider staying with us again if you are ever in the area. Thanks again, Traci Sullivan Guest Relations Manager Best Western Plus, Richmond Hill

"Pet Friendly and Convenient"

4
08/12/2015

We travel with our dog to our winter place every year. This is a regular stop for us. The price is affordable, and the hotel and grounds are appealing. It's also very convenient to I-95. This year we had a minor issue with the carpet being dirty in the room. That's the first time that's happened to us at this hotel. It wasn't bad enough to make us change our plans for next year however. There is also a lot of room to walk our mid-size, high energy dog here, which is very important. There are many food joints nearby, and they have an extensive restaurant directory in the room. Good location, few frills, pet-friendly and inexpensive.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Hello! We are always happy to hear from repeat guests - it lets us know that we are doing something right. We are very happy to hear that you and your four-legged friend enjoyed your stay with us, and that you found our rates to be reasonable. We are also glad to hear that you like our spacious grounds. We are very sorry to hear that there was an issue with the cleanliness of the carpet in your guestroom, however. This problem will be brought to the attention of our housekeeping staff as soon as possible. We are very happy to hear that you will be staying with us again in the future, in spite of this. We can't wait to see you again. Best Regards, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"Great Place to stay in Richmond Hill, VA"

4
05/12/2015

The hotel was clean and the room nicely decorated and comfortable. This hotel is extremely convenient to I-95 and MANY dining places...anything you would desire either within walking or short driving distance. Highly recommended.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you so much for taking the time to write a review based on your recent experience with us. We are so glad that you found your room to be comfortable and well-appointed, and that you enjoyed our proximity to many excellent restaurants in our area, as well as to I-95. We're not sure if you ventured into Savannah while you were here, but if you come back this way again, remember we are just 15 short minutes away. We hope that you would consider staying with us again in the future. Best Regards, Traci Sullivan Guest Relations Manager Best Western Plus, Richmond Hill GA

"Absolutely the best place to stay in Richmond Hill"

5
02/12/2015

We have been staying at this Inn for more than ten years. Now that it is a Plus BW, we noticed a very obvious upgrade in services and amenities. The breakfast is very good. Still would love to have Almond milk option for cereal. However, the quality of the food offered is good. We have a pet and the receptionist was pleasant and welcoming with our pet as well as us. We will continue to stay here on our trip from NY to FL and back.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Hello! Thank you for taking the time to review your recent stay with us. It is wonderful to hear from repeat guests, and ten years of visiting our establishment definitely qualifies. We are glad that you have noticed all the changes we have made to our hotel since we have become a Best Western Plus. We have added quite a few amenities, done some remodeling, and as you pointed out, increased our breakfast options. We have made note of your recommendation involving the almond milk, and this will be brought to the attention of management. We are also happy to hear that our front desk staff was welcoming and accommodating to not only you, but your pet as well. We pride ourselves on treating our four-legged guests with the same respect as the two-legged variety. We can't wait to see you again on your next visit. Happy Travels, Traci Sullivan Guest Relations Manager Best Western Plus, Richmond Hill

"One nite stop"

4
01/12/2015

Good price. Nice grounds with a room overlooking grassy area with trees behi d. Nice size room with large bathroom and pet friendly. Excellent staff. Breakfast was OK. Had nice selection. One problem is hubby spotted mold in bathroom.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you so much for sharing your experience during your recent stay with us. We are very pleased to hear that you were satisfied overall with your visit, and that you found our staff to be friendly and accommodating. We are also happy that you enjoyed our spacious grounds and our welcoming policy toward pets. We realize it is not always possible (or desirable) to leave your pets at home while you travel, so we try to make things as easy as possible for pet parents. We are sorry that the cleanliness level of your bathroom was not up to par, and have made a note about your mold concerns which will be brought to the attention of management. We hope that you would consider staying with us again in the future if you are ever in the area. Thank you again for your review. Best Regards, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"Great value"

5
01/12/2015

This location is about the half way point between our home and relatives in Lakeland, Florida. We were so satisfied with our stay on the way down, we booked again coming back. Excellent value with a very nice breakfast included. Easy on/off of Rt. 95 and several restaurants in the immediate area for dinner.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you so much for your review concerning your recent stay with us. We are so happy to hear that you were pleased with your experience during your visit. Our goal is to make sure each of our guests leave happy and satisfied, and we are glad that we made such a good impression, you decided to book with us for your return trip. We hope to see you again during future visits to your parents, and we thank you again for your kind words. Best Regards, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"Wonderful hotel!"

5
30/11/2015

This was my first stay at a Best Western PLUS hotel. I've stayed many times at the regular type Best Westerns in the past. The difference between the two is well worth the extra money. The added room amenities, the luggage carts and the breakfast menu were wonderful! I will always look for a BW PLUS on future trips. Highly recommend this chain.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you so much for taking the time to review your recent experience with us. We are happy to hear that you enjoyed yourself during your stay. We realize that there are many other hotels in the area, and we know that most places offer that same basic services. Sometimes, however, it is the little things that set one place apart from the rest, and that is what we try to provide. Our expanded complementary breakfast selections,rooms equipped with microwave, fridge and coffee maker, and guest luggage carts are just a few of the little things we offer that we hope add up to a big smile on the face of our guests. We are happy to have put one on yours, and we hope that you will stay with us again in the future if you are ever in the area. Thank you again, Traci Sullivan Guest Relations Manager Best Western Plus Richmond HIll

"Quick Family Stay"

5
30/11/2015

My family and I have stayed here twice before (whilst traveling south to Naples, FL and upon our return last December). This time we drove down without stopping, and paid for it with exhaustion. Our return trip home included a one night stay at this location. With two dogs, and one teenager in tow, my wife and I were very grateful for the hot tub after a long car ride. The proximity of several restaurants is a great boon, and the ease of checking in and out was a pleasure. This will place will be a regular stop on future travels South to see family.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you for letting us know how we did during your recent stay with us. We are very happy to hear that you enjoyed your experience. Traveling from PA to FL is quite an undertaking, especially with man's best friend and a teen in tow, but you did it, and that deserves a reward; a nice soak in a bubbly tub sounds like a pretty good one. Our goal is to provide each of our guests with a pleasant experience while they are here with us, and we are glad to know we did that for you. We are happy to hear that we will be a part of your family travel tradition now, and we look forward to seeing you on your next trip. Warmest Wishes, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"Repeat Visitor!"

5
25/11/2015

I for the second time found myself driving north on 95 and stopped at this Best Western Plus for a second time. It was just a great as the first visit. Super clean room and bathroom, staff was friendly, and the beds, and bath towels were really comfortable too. The shower had excellent pressure and was nice and hot. Parking lot is lit and felt safe, and even though the hotel is close to the highway you could not here it. We visited this hotel with our dog and it was no problem. The puppy when in our room could not hear or smell other dogs which was a good thing for us. We couldn't either but it was more important that she couldn't since her ears are better. They also have a nice area to walk your dog too. Breakfast was your standard hotel hot breakfast but also had this really nifty pancake maker which I enjoyed playing with. Overall if I find my self needing a hotel room in this area again, I will stop here! Who knows if that will happen again though, but the hotel is really really nice.

"Not a pet owner's best bet"

2
23/11/2015

Pet rooms have adjoining doors and not very soundproof ones at that. $20/nite/pet is high compared to most competitors. There is better value out there. Asked not to have receipt slipped under door in middle of nite....but to no avail. Woke everyone up.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you so much for taking the time to provide us with feedback concerning your recent stay with us. We are very sorry to hear that your had some areas of concern involving the level of sound coming through your adjoining room doors and the amount you were charged for your pet deposit. We also apologize for our staff member bringing the receipt to your room when you requested the opposite (and for awakening your room members in the process). We take the overall satisfaction of each of our guests very seriously, and we are sorry that we fell short of that with you. Thank you again for your comments. Sincerely, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"Great customer service and overall appearance."

5
23/11/2015

Our daughter had a gymnastics meet in the Savannah area. We decided to stay outside of Savannah I am very happy we did. This was an excellent hotel and staff. Front desk clerk was extremely friendly, room was clean and breakfast was great!

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Hello! Thank you so much for taking the time to write a review concerning your recent stay with us. We are so happy to hear that you were pleased with your experience here, specifically with the level of professional courtesy extended to you by our front desk staff, the cleanliness of your guest room, and the selections offered with our complimentary breakfast. Why pay the higher 'in town" prices for your room when we are just a few minutes away? We hope that if you are ever in the area, you will consider staying with us again in the future, and we hope your daughter did well at her gymnastics meet. Best Regards, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"Personal service & spotless property. Breakfast was awesome!"

5
17/11/2015

My family stayed at your hotel Oct. 20 on the way to Florida. I have to commend your employee “Flor”. She is truly a quality individual and was genuinely interested in each quest having just want they needed and enjoying their breakfast time. Additionally the area was laid out very well and spotless! I had travelled many places domestically and abroad and Flor is one of a kind. Please be sure to give her a pat on the back! She represents your hotel supremely?!

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you so much for your review concerning your recent stay with us. We are so pleased to hear how much you enjoyed your visit. We understand that a great stay always starts at the front desk, which is why we do our best to ensure that our front desk is staffed by friendly, helpful, and professional individuals. We will make sure to let Flor know how happy you were with her service. We are also glad to know that you enjoyed our complimentary breakfast options, and that you found our hotel to be aesthetically pleasing. We realize you had a lot of hotel options in the area, and we are very happy that you chose us. We hope that you would consider staying with us again in the future if you find yourself in our area. Best Regards, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"Great place to unwind"

5
14/11/2015

Picked this spot specifically for pool and hot tub after long drive. Nice location and had microwave and fridge. Both mgr and gal who checked us in very friendly and accommodating. Rooms clean and bed /pillows great. Nice breakfast provided with lots of spots to eat. The gal that was in dinning area was so friendly and interacted with everyone coming in. She projected a like my job and was nice to see. Think her name Flora. BW lucky to have her.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Hello! We are so glad to hear how much you enjoyed your recent stay with us. We realize that there are a lot of hotel options in the area, and we're happy that you chose us. Traveling can be stressful, even if it's a vacation trip, and unwinding at the pool is definitely a great way to end your day. We are pleased that our front desk staff made you feel right at home, that you found your room to be comfortable, and that you enjoyed our complimentary breakfast options. We at Best Western Richmond Hill do our best to ensure that each of our guests leave happy, and we're glad to have been able to do that for you. We hope that you will consider staying with us again if you are ever in the area. Best Regards, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"Probably our best stay!"

5
12/11/2015

This was probably our best stay at a Best Western. The Staff was very competent, friendly, and helpful. The hotel was clean and well maintained. The breakfast was extensive and well presented. We also enjoyed the warm cookies at check-in and the nachos offered in the early evening. Thank you Richmond Hill for a enjoyable stay!

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Hello! Thanks so much for sharing your recent experience at our hotel with us. We are very happy to hear how much you enjoyed your visit. Cleanliness, comfort and terrific service are all things we expect to find at any hotel, but sometimes it's the little extras that make the difference between a good stay and a great stay. Providing a wide variety of breakfast options, and offering fresh-baked cookies at check in and nachos to snack on in the evening are just our way of giving you a little more. We hope that you will consider staying with us again if you are ever in the area. We'd love to see you. Thanks again. Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"Mixed feelings on this one"

3
12/11/2015

While on a recent trip from Va to Fl, we stayed overnight at this hotel. There was a slow moving line at check-in. There was only one clerk and the computer system was down. The person in front of me was in line for the third time as they had been given the wrong room twice - wanted 2 beds and they were twice given a room with one king. We finally got checked in. The website advertised pillow chocolates, icecream 24/7, and fresh citrus. Well the chocolates were tootsie roll midgies, the icecream were bars for sale, and the citrus was a drink dispenser with something pink in it! There was water and snacks in the room - at a cost of $4 EACH. The wi-fi didn't work. There were no full sized pillows on the bed - there were square half sized pillows. Never saw anything like that before. There was foot noise from the room - actually sounded like maybe there was an elephant up there. The breakfast area was dark. There was a small amount of lighting above some areas of the breakfast bar, but the rest of the room was dark. If you walked into the lobby, you'd never know the breakfast area was open because of the darkness. The same person that worked the front desk was working the breakfast area. On the plus side, the location is good for restaurants. There were rocking chairs out front. Of course, the view was the parking lot and entrance, but still, it was nice to have outside seating. Other than the lack of a full sized pillow, the beds were comfortable. The rooms were clean.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
We would like to thank you for providing us with valuable feedback concerning your recent stay with us. We are very sorry about the inconvenience you encountered during your check in. Computers have become the way we do everything nowadays, but it is often not until they stop working that we realize just how much we depend on them (this is also the reason why the Wi-Fi was not working). We are also sorry that some of the other 'extras' were not what you expected (the pillow chocolates and fresh citrus), the pillows were not full-sized, the breakfast area was dimly lit, and there was a noise issue from the floor above you. Each of these concerns has been duly noted, and we will do our best to improve these issues. Best Regards, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"Excellent Stay for the Price"

5
12/11/2015

The staff was extremely friendly, the room was very clean and seemed like a newer hotel. When I read there would be a continental breakfast I expected much less. I was pleasantly surprised. The hotels in Savannah were either full or overpriced due to a marathon in town. This was a great option. If staying in Savannah isn't important then this hotel is a good alternative

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you so much for your feedback concerning your recent stay with us. We are very happy to hear that you were pleased with your visit, specifically with your room rate, the selections of our complimentary breakfast, and the overall cleanliness of your room and the hotel itself. The hotels in Savannah do tend to book up fast any time there is a major event in town, but with such a short and easy commute into the city (15 minutes, give or take), our location is still convenient for those who want to see Savannah without paying the 'city rates' at some hotels. We hope that you will consider staying with us again if you ever pass our way. Thanks again, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"Capt. Matthew Freeman 5k"

4
11/11/2015

Staff were helpful and friendly conversed with elderly and encouraged them. Fun stay, would have loved to stay another night. Handy to have everything near the hotel. We ran Capt. Freedom 5k at JF Gregory Park, we loved this Park. It's the Best kept secret in Richmond Hill.. We enjoy breakfast food too.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Hello! Thank you so much for your review concerning your recent stay with us. We are very happy that you enjoyed your stay, and that your felt our front desk staff was friendly and helpful. Our clerks are the face of our business, and we know how important it is to have the best employees representing us. We would also like to thank you for sharing your pictures with us. We love seeing how our guests spent their time while they were in town. J.F. Gregory is indeed a beautiful, well-kept secret; the walking trail there is really wonderful. Please come stay with us again if you are in the area. We would love to see you. Best Regards, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"Clean rooms good service"

4
09/11/2015

Rooms were very clean, arrived to find our a/c was off and the room took quite some time to cool. Front desk offered some free snacks for our trouble which was nice. All rooms come with mini fridge and microwave, beds were comfortable as well. Bathroom had no fan which was a little strange but otherwise it was a good stay. Breakfast was nice as well, bacon, omelets, biscuits, etc. staff did well at maintaining food area and it was very clean.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you so much for taking the time to provide us with feedback concerning your recent stay with. We are so happy to hear that you were pleased with the cleanliness and comfort of your guest room, the congeniality of the staff, and the variety of selections at our complimentary breakfast. We are sorry that the room was a bit warm when you arrived, however. If you are ever in the area again, we hope that you will come and stay with us in the future. Sincerely, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"Do not understand why it got a "PLUS" designation"

3
09/11/2015

It's an average hotel with average facilities. The room was OK, nothing special. The deodorizer or room freshener was a bit overpowering. It was an average facility, with average rooms. The breakfast consisted of pretty low quality items.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you so much for your recent review concerning your stay with us. We are very sorry to hear that you were not completely satisfied during your visit and had some areas of concern (specifically, about the strength of your room air freshener and the quality of the breakfast items). To answer your question about the "Plus" designation: In addition to the free wi-fi, hot breakfast, in-room coffee/tea maker, and business center that are standard amenities at all Best Western locations, Best Western Plus hotels also have a fitness center, a mini-fridge in every room, and on-site laundry facilities. We at Best Western Plus, Richmond Hill do our best to provide each of our guests with an exceptional experience while they are here, and again, we are sorry that you felt that was not what you received. Sincerely, Traci Sullivan Guest Services Manager Best Western Plus, Richmond Hill

"Fun Family Time"

4
08/11/2015

My family and I had a great stay at this hotel. The breakfast food was very good, the staff were the friendliest I have encountered, the room was clean and well maintained during our four night stay. We will definitely stay here again if in this area!

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
We want to extend our thanks to you for your recent review of our establishment. The happiness of our guests is very important to us, and it really makes our day to hear that previous guests have enjoyed their stay with us. We are pleased that our staff made you feel so at home here, and also to hear how much you enjoyed your complimentary breakfast. We believe that providing our guests with a variety of delicious options is the best way to start off the next leg of their journey. We hope to see you again soon. Best Regards, Traci Sullivan Guest Relations Manager Best Western Plus, Richmond Hill

"Welcoming"

4
07/11/2015

From the first steps in to the last steps out it was welcoming. Everyone was helpful. The rooms were very clean the showers water wasn't as hot when the seconded person got in but was still warm. The breakfast wasn't big but still had a lot to choice from. The pool is small and doesn't get very deep and the bubbles aren't strong but was nice and Warm. Would stay again.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Hello from your friends as Best Western Plus, Richmond Hill. We were happy to get your feedback concerning your recent stay with us. Guest reviews are the best way for us to find out what areas we are excelling at, and which ones we need to improve upon. Having a top-notch staff is something we pride ourselves on, and we're very happy they made you feel at home. We are sorry about your hot water running warm prematurely - this is something we are always trying to keep in balance. We will take a look at the pool/hot tub and see if we can make any improvements in that area, as well. Until next time, Traci Sullivan Guest Relations Manager Best Western Plus, Richmond Hill

"A great Best Western Plus"

5
04/11/2015

We stayed here to break up a trip from PA to FL. We will definitely make this a stop on the next trip. When we walked in the young lady at the front desk was friendly and efficient. We were given a room on the third floor. The bathroom was clean and large with the typical amenities. There was a microwave, fridge and a coffee maker with coffee, creamers and sweeteners. The bed was very comfortable and there was a couch and desk, as well as a dresser with a flat screen TV on it. The WiFi connection on our floor was not very good. That wasn't a problem for us as we never unpacked the laptops. There is a business center downstairs where you can get on computers if needed. The free breakfast was good, and againg the staff very friendly. There was a small gym and pool, neither of which we utilized. I highly recommend this Best Western Plus for your travel.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you so much for providing us with feedback concerning your recent stay with us. We are happy that you were pleased with all that our hotel has to offer. We pride ourselves on our guest relations, and try to ensure that each of our staff members go the extra mile to make you feel at home during your stay with us. We're also happy that you enjoyed our complementary breakfast selections. We are sorry, however to hear that your wi-fi connection was not up to par - we will look into ways to improve that in the future. We hope to see you again the next time you travel our way. Happy travels, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"We scored a huge discount!"

5
04/11/2015

do not overlook state welcome centers - they are treasure troves for hotel discounts. The Best Western in Richmond Hill's rates are $119, we got a coupon for $64.95!! BINGO!! It was a terrific Hotel, super clean, friendly and efficient staff, special thanks to Alicia Mixell. The room was spacious, the bathroom was large and did I mention it was clean? We scored a terrific hotel for a bargain basement price. We will definitely be back.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you for letting us know how we did during your recent stay with us. Those hotel discount guides really do save travelers a bundle, don't they? We are happy to be listed with them. We are very pleased to know that you were more than satisfied with your room and the friendliness of our staff. We want each of our guests to feel at home when they stay with us, and we are happy to hear that you would consider being our guest again in the future. :) See you again, Traci Sullivan Guest Relations Manager Best Western Plus Richmond Hill

"10/30/2015"

5
02/11/2015

traveling from emporia va to spring hill fl after 8 hours of driving nneded a rest... stayed there before...room 223 was very nice......THIS IS ONE OF THE BETTER BEST WESTERNS that we have stayed in...will stay and when traveling north

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
We know that that traveling can take a lot out of you, and we're pleased to hear that you enjoyed your stay. Repeat guests just make our day! We'll be right here waiting for you the next time you come up our way, and thanks so much for ranking us among the best of the Best (Western's). 'Till We See You Again, Traci Sullivan Guest Relations Manager

"Primo Best Western"

4
01/11/2015

We stopped here on our most recent road trip. We were greeted by a lovely person at the front desk. Friendly and professional. Our room was clean, neat and well appointed. The bed was comfortable and the room was quiet. Lots of selections at the complimentary breakfast in the morning. Close to restaurants.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Thank you so much for letting us know how you enjoyed your stay. We pride ourselves on our friendly staff - they are the backbone of our business. Also happy to hear the the room was comfortable and the breakfast selections were to your liking; it is the most important meal of the day, after all. :) Come back and see us sometime, Traci Sullivan Guest Relations Manager

"overnight stay"

5
29/10/2015

very pleased with this hotel, quiet, comfortable and friendly. unfortunately there are few places to eat in the area except a Southern image place---no foods except the salad bar that are healthy eating.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
We are happy to hear that you enjoyed your stay with us, but sorry to hear that Southern Image was not quite to your liking. The often rich (and often fried) Southern staples aren't for everybody. I don't know if Japanese food is your thing, but if it is, next time you come to visit, might I suggest Fuji Japanese Restaurant. It is just down the road from Southern Image, and I can personally attest that they have some of the best Japanese food around. Ask the clerk for directions when you check in. There are also a number of terrific seafood restaurants in the area, if you don't mind venturing just a little bit further. Hope you'll stay with us again. Traci Sullivan Guest Relations Manager .

"Best Hotel in the Savannah area"

5
28/10/2015

This is one of the nicest hotels we have ever stayed at. The staff is friendly, courteous, handles problems diplomatically, and is helpful with places to eat, things to see in the area and travel suggestions. We have stayed here several times over the past few years and have always found it a very pleasant, restful place. The breakfast is always hot and delicious. There is always coffee available in the lobby 24/7 and freshly baked cookies at 6:00 p.m. There is adequate space to eat breakfast no matter the time, and staff to replenish the offerings as needed. We will continue to use this hotel whenever in the Savannah area. We hope that you will also.

Angela2592, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Wow! We couldn't be happier with your happiness with us. The pleasure of our guests is what keeps us in business, and we're glad that we could provide you with excellent service and a comfortable stay. We hope you will keep us in mind if you ever pass through our way again, and that your next visit is just as wonderful as this one was. Thanks for the love, Traci Sullivan Guest Relations Manager

"Unexpectedly nice."

5
24/10/2015

I haven't stayed in a Best Western in over a decade, haven given up on concrete walls and bad beds long ago. With no other options we hesitantly booked here. What a delightful surprise this turned out to be. From the comfortable beds to the clean, well appointed bath, every aspect of our stay was wonderful. The complimentary breakfast was good. The staff was professional and helpful. I will definitely be back next time I'm in the area. I can highly recommend this hotel.

Angela C, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Dear NapoABC, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. The team at Best Western Plus, Richmond Hill

"Spotless. "

5
22/10/2015

I'd be surprised if it came any better for $79 plus tax: Good size 2 queens room with enough sockets and USB connectors to hook up all our gear, well equipped oversize bathroom, fridge and microwave. Welcoming breakfast room with an above average selection of hot and cold breakfast goods PLUS an extremly helpful and friendly waitress. I can only recognised this place.

Angela C, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Dear Ingrid B, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! The team at Best Western Plus, Richmond Hill

"This is where we will stay whenever in Savannah"

5
20/10/2015

Last year we stopped at the BW Plus Richmond Hill Inn while on a road trip. I am a rewards member so I just called the 800 number and said we needed a room in Savannah for the night. Our experience was so good we have decided this is where we will stay whenever we are in Savannah.

Angela C, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Dear Ladonna G, Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty. The team at Best Western Plus, Richmond Hill

"A Great Place to Stay"

5
20/10/2015

The staff are fantastic!! Have stayed at this location before and they go out of their way to ensure that the experience is the best possible. They treat you like family (in a good way). Highly recommend this location.

Angela C, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Dear J4053HWIees, It brings me a lot of pride and joy to hear that you're an avid fan of our hotel. We appreciate your business, your loyalty and your trust. Don't hesitate to call us if there's anything we can help you with for your next trip. The team at Best Western Plus, Richmond Hill

"Pleasant"

4
20/10/2015

Conveniently off of I-95. Pleasant staff with a welcoming attitude. Decent breakfast. Room was clean and comfortable. Pet friendly too! Highway construction causes traffic delays during the week. Priced moderately.

Angela C, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Dear 6839, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. The team at Best Western Plus, Richmond Hill

"Rough Night"

3
19/10/2015

I booked this room online. Upon arrival the lady checking me in was absolutely amazing! Kind and helpful the room was mostly clean. The pillows were like little throw pillows, we were on the first floor very loud. And the air unit kept me up all night !!! That a long with the barking dog upstairs. If ever in the area again I'm sure I'll be staying somewhere else. Also the snacks left for the guest is way overpriced!

"Old Hotel with new paint and trickey pricing"

1
19/10/2015

Not sure what the Plus is for but this is an old Best Western with new paint. Bathroom still has the old hotel mold and old nasty carpet. I booked online with a discount site and somehow booked a smoking room that was not list in the title just that it was the lowest price. Because they charge less for smoking rooms was forced to pay $10 a night to upgrade to non-smoking. Yeah a smoking room that is less expensive a neat trick by Mr. Patel. Other booking site show that the nightly difference is only $3 a night. Also to get back on I-95 requires a U-Turn and while you are doing that find another hotel or any other hotel really.

"Reunion"

5
14/10/2015

Having attended High school overseas this venue was chosen for a High School Reunion. The location was convenient to drive into Savannah for site seeing. The staff went out of their way to make our stay enjoyable. Thank you Richmond Hill Best Western Plus

"A VERY PLEASANT SURPRISE"

5
13/10/2015

We chose this hotel for a one night stay based on a discount coupon we received at the GA Welcome Center and were very pleasantly surprised! This was the first time we'd used this hotel chain and were impressed with the friendly, professional staff, the clean, well-appointed rooms bright bathrooms and a/c units that actually worked! Bed pillows need some attention - they are very small, but other than that we were very comfortable. So much so we stayed here on our return trip also!

"Richmond Hill BW"

5
06/10/2015

I love this hotel and have stayed here a number of times. Have never had a complaint. If you have pets, this is the best place I have found on the I95 corridor between Pa and Florida. And the breakfast is great! This place has everything anyone would need.

"Perfect Last Minute Stay"

5
05/10/2015

While driving to Savannah we hit an unexpected downpour and decided to get off the road. We searched TripAdvisor and found the Best Western Plus #1 rated in Richmond Hill. Since it was 8:30 at night we did not expect to find too much but the staff at BW was extremely accommodating. The room was quite large, clean, and beds were comfortable. Would highly recommend for an overnight stay.

"Good Choice"

5
05/10/2015

An excellent choice, great hotel. Its just off interstate 95 with several restaurants nearby. I had a great nights sleep on a clean comfortable bed. This was my first time staying at this hotel. Its away from the highway so I didnt see the hotel at first. I like a quiet room and this is it, great location. Nice, friendly, helpful staff and a good breakfast. My room internet worked well. I will be back Best Western Richmond Hill Ga.

"Great hotel and "Superb" customer relations skills"

4
02/10/2015

After researching online for about 1 hour, I decided to choose this hotel. Once arriving from Orlando, FL to the property, I knew that I had a made a great choice. The receptionist (Nedra) was extremely wonderful with her professional customer service skills. She was very informtant and covered all basis of the ammenities that the hotel had to offer for our pleasure. She even let me and my girlfriend check the room out prior to checking into the hotel to ensure that we were satisfied. I had booked the room through hotels.com and a King smoking room was booked accidentally instead of non-smoking. However, I can honestly say that she went above and beyond to ensure that me and my girlfriend was totally satisfied. The room was great along with all the other ammenties. This hotel was very clean, nice, quiet, and close to I-95. If there were more individuals like Nedra (Extremely friendly, courteous, and professionally), more businesses would definitely get better reviews especially in the customer service area. Lastly, I would definitely stay here again and without a doubt recommend this hotel to friends and family. Darrin

Angela C, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Dear Darcarl97, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Sincerely, The team at Best Western Plus, Richmond Hill

"Friendly people"

5
01/10/2015

along with a very clean room, great breakfast and great atmosphere made our 6 night stay such a great pleasure. We were impressed with the cleanliness of the whole hotel. Also the sheets and towels were a higher quality than in a lot of other places we've stayed. The bed was so comfortable that we enjoyed a great nights sleep after a tiring day of sightseeing.

Angela C, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review
Dear Donna S, Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. At your service, The team at Best Western Plus, Richmond Hill