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Best Western Hotel Savannah Historic District, Savannah

3.5/5  - basé sur 1575 notations.
412 W Bay Street, 31401-1115, Savannah, United States - See map

Welcome to the Best Western Savannah Historic District where history meets comfort with a dose of true Southern Hospitality. We are conveniently located in the nation’s largest protected historic district at the corner of Bay Street and MLK only a stone’s throw from the exciting River Street and Factor’s Walk District only a block away. Want more of the true Savannah Experience? Then walk from the hotel one block to the City Market, home of numerous Restaurants, Shops, and Galleries. Want to experience even more of Savannah? Then stop at the Concierge Desk in our lobby and let them book your tour which will pick you up at the hotels front door and take you out to explore the many museums, sites, theaters that make Savannah the Cultural and Historic Gem of the East Coast. With all of the excitement of staying with us in Downtown Savannah, where the action and party never stops, a good night’s rest will await you in our well-appointed guestrooms where a pillow top bed awaits as well as added amenities to help mute the hustle and bustle outside the hotel including white noise sound machines, air conditioners with a constant fan option, as well as complimentary ear plugs to help you get that good night’s rest. Also, all of our rooms feature free Wi-Fi, refrigerators, and coffee makers to make your stay more enjoyable. Then when you wake refreshed come down to the lobby and enjoy your complimentary hot breakfast which includes the Southern staples of scrambled eggs, sausage, biscuits, gravy and fresh and hot Belgium waffles with toppings and so much more. Traveling with a pet? Then bring them with you as we are a pet-friendly hotel with a $25 per night pet fee. Driving In? We do have on-site parking here in Downtown Savannah for a $22 per night fee, this is still one of the most reasonable parking fees for the District. We hope to have you as our guests here at the Best Western Savannah Historic District

Best Western

Hotel Savannah Historic District

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Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
GreenLeader Silver
 
based on 1580 guest reviews
NOTE ISSUED
Excellent
425
Very Good
533
Average
350
Poor
156
Terrible
116
REFER TO NOTICE
Business Business
63
Couples Couples
633
Family Family
429
Friends getaway Friends getaway
259
Solo travel Solo travel
69
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Construction Zone"

1
14/07/2018

Behind the hotel is a construction zone which the hotel does not mention. As a handicapped person with a dog I was given a room in the back of the hotel which they would not change. Even though I offered cash for a different room so I could be closer to my car. So in my attempt to move my car from the handicapped spot in front to the back where the construction site is located my tire low pressure light came on. The manager of the hotel Rokeem Jackson did not care at all. Neither did the customer service person named Courtney. But according to their website “Best Western Cares” HAHA. NOT. Rokeem asks me what I would like them to do so I tell him and his response is we can't do that. So why go through this exercise of stupidity if the hotel manager is not willing to do anything. : ( all I can hope for is that more people read my review and chose not to stay at this BW. So today I am spending my morning at the tire repair shop and have to wait for a few hours before they can look at my car. : ( I stay at BW hotels all the time. Well this is the last time.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
we are truly sorry for the inconvenience, If we can do anything please feel free contact the property and our front office manger will assist you

"favoriteace to stay"

5
13/07/2018

very clean place. concierge service is fantastic. room staff is very accommodating to our needs and very pleasant to the guests. beds are very comfortable, could use bigger pillow. overall staff is very pleasant and helpful. we stayed for nights.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
Thank you for staying with us. We appreciative the positive feedback

"Good location"

5
13/07/2018

I loved this place. Great location, clean, comfy beds and the bathrooms are huge! There's a good selection for breakfast which caters for everybody's taste. Friendly staff....what more do you need. Highly recommended.

"Very nice"

4
10/07/2018

Parking is the only issue.$22 a day is a lot. Right near major attractions and on the trolley tours. Walkable to everywhere. Clean rooms. Would prefer queens over double beds but rooms are spacious and clean. Front staff where extremely helpful and knowledgeable of the area.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
Hi, Thank you so much for your kind review we most certainly appreciate it. The hardest part of our job is to tell our wonderful guest about parking lol. We hope that our staff treated well. look forward to seeing and assisting you again Thanks

"Handy Location"

4
10/07/2018

This is the standard "motel" type Best Western like those scattered across America but none the worse for that. We were on holiday from Scotland and found the staff friendly (after all we were in the South!) helpful and attentive. Check in and out was speedy and the room was spotlessly clean and well serviced. Breakfasts are excellent with a good selection of food and drinks. Our room was on Bay and, apart from the noise of a few late revellers on one occasion, was very quiet. The hotel does warn of building going on in the rear and of the likelihood of noise during normal working hours.

"Convenient, Clean, Friendly Staff Comfy Beds!!"

5
08/07/2018

Close to the Riverwalk, Was worried about the construction on the West side of the River Walk. But it did NOT effect our stay at the BW+. Felt safe and we had lots of travel gear in our car overnight. On site Parking. AND OHHHH those Beauty Rest RECHARGE BEDS OMG like sleeping on a CLOUD. That will be our NEXT BED..PERIOD!!!!! The Staff were extra Southern Friendly!!! Decent Breakfast. Rates better on West Bay Street then East Bay Street. Would definitely stay again for our next Savannah Trip.

"Best location and hotel!"

5
02/07/2018

We loved this hotel! Very clean, comfy beds. Good internet speed. Staff was very helpful. Lots of choices for breakfast. Pool was tiny but who goes to Savannah to swim? Great location for walking to shops. Highly recommend.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
Hi, Thank you so much for your review. We appreciate the positive feedback, We look forward to you coming to visit with us again. Thanks Rakeem

"Savannah Getaway"

5
25/06/2018

We made reservations for Sunday evening and in the remarks box I asked for a ground floor of available to accommodate a wheel chair. I was emailed multiple times to ask if we needed a walk in shower too. Great communication and wanting to make your stay effortless.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
Good Afternoon, We are so happy and delighted you enjoyed your stray with us. Please come again Thanks Rakeem

"Great location"

5
24/06/2018

Another hotel for 2 nights and another one in a great location. We liked everything about this hotel from check in to checkout. There was construction behind the hotel but it didn't bother us at all. The rooms were clean the bed was good. My only comment would be the double doors to the bathroom but a great stay. Breakfast was good and the guy in the breakfast room was great always polite and on hand if you needed any help. The staff on reception were helpful to as was the concierge who booked our trolley tour tickets. Excellent for the price

"Great location- questionable service"

3
21/06/2018

I had a group of 15, so we had 4 rooms. One of the rooms did not have working air conditioning and they were unable to get maintenance to fix it the first day and were unable to get us a new room (the hotel was very full, I admit that). Upon check-out I was told that no one logged the complaint into the system and she was unable to do anything to help because we went through a third party and no management was on site. She finally gave me a $40 discount... then told me that parking was $22 per day per car BUT had we parked in the overflow lot across the street it would have only been $16 per day. That would have been nice to know three days PRIOR when we checked in. $6 isn't that bad, but when multiplied by 3 cars for 3 days... that adds up. The lady at the desk apologized but said she couldn't do anything about it because she didn't check me in. Also to note, the pool is pretty small and is only 4.5 feet deep. It was ok- but if you are looking for anything more, you'll want to pass on this. The breakfast was good each morning and the gentleman that was hosting it each day we were there was very nice.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
Good Afternoon, I want to start off by saying i am so sorry for the inconvenience during your stay with us. The information that was told to you being misleading and that is not what we teach our staff. If you would like to discuss this matter further please contact Rakeem Front Office Supervisor at 912-233-1011

"Awesome Place to Stay"

5
20/06/2018

We had never been to Savannah and were told to stay near the historic district. This hotel had a reasonable rate and the reviews sounded good. We were extremely happy with our choice. The hotel is a 2 minute walk from the historic district, no need to drive anywhere. Parking was $22 per day for their lot and $16 for the lot across the street, we chose to park in their lot. The room was spacious and clean and every single employee we came into contact with smiled and said hello. There was one gentleman in particular, wish I would have got his name, who literally started a conversation with us every time he saw us, such a nice man. There's a small pool, a few tables to sit at and there's a convenience store right across the street for any drinks or snacks. There was a fridge in the room, plenty of counter space and a good shower. They have breakfast in the morning, eggs, sausage, biscuits, toast, cereal, waffles, fruit, etc...Only complaint there was the coffee was not good so we went to Starbucks a short walk away. We were there for Memorial Day weekend, so didn't hear any construction noise, but there is a lot of construction in the area. That said, there's also a white noise machine in the room. We will definitely be staying here again when we visit in December.

"Mixed Feelings-Loud, Parking Fees, Friendly Staff"

3
18/06/2018

So all in all the hotel was "ok"..staff were VERY friendly, outgoing and helpful. Great Concierge..BUT the disappointment was the cost to park $22.00 per day which their site did not mention, and it was ridiculously loud with traffic when trying to relax by the pool. So while this is a pretty good location I would not stay again because of the noise volume for traffic..also, the hotel actually has their own parking but still charges to park..site stated "free parking"....again great staff and location ..just disappointed at not being able to relax in the evening being so close to the highway and all the traffic noise.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
Good Afternoon We are so delighted you decided to stay with us, I do apologize for the inconvenience of being notified about parking charge upon your arrival to the hotel. please if you would email me at [email protected] I will look forward to speaking with you and hope you would choose to stay with us again.

"Ideally located"

4
13/06/2018

This hotel is in a good location situated near the riverfront and city market. Check in was very good, despite getting there early they took our details and upon our return everything was done including car park sticker (car parking is expensive at $25 per day but there are alternative car parks a short walk away). The room was clean with a fridge. Breakfast was good and tea/coffee is available at all times in reception. There were numerous USB points and plenty of sockets. The staff were all very helpful and extremely friendly. From the outside this hotel has the appearence of a motel but do not let that put you off, I would certainly recommend this hotel should you wish to stay in the beautiful historic district.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
Good Afternoon, I am so delighted you had a great stay here with us, Please come again we look forward to assisting and welcoming you to your home away from home. Thanks Rakeem

"Excellent except checkout"

4
10/06/2018

Loved this hotel, great location, very clean and nice room, Rakeem at the front desk and the rest of the check in staff were amazing and made it fun to check In, the only reason I took a star off was check out. The young lady was asleep in the chair in the office and it took us a few times practically yelling at her to get her to wake up and come help us, I asked for a receipt and she said her computer was frozen and she would send an email, and we never received one. Other than that, we would highly recommend this hotel and hopefully they will read this and properly train the overnight staff.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
Good Afternoon, Hi, I am so glad you'll enjoyed your stay with us, I do apologize for the inconvenience of the Agent in the back office. I will be following up with via phone call. Thank You Rakeem

"Very Friendly "

1
09/06/2018

The staff was exceptionally nice. Lonny and Latasha at the front desk were verynice. Also, pretty much every other staff member we came across was very nice. My only dislikes was that parking was $22 (I did know about it ahead of time when I made reservations) and the A/C on the room was loud and clunky. Also know that not at any fault of the hotel there is construction right behind the hotel, so if you're on the back side of the hotel you get to hear all that from 7-7. So you might request a different area of the hotel when booking.

"Great Location"

5
06/06/2018

Enjoyed our stay here. Location is central to both the river district and the historical downtown area. Easy walking distance to everything we planned to see. Room was very clean and sufficiently updated. There was construction going on outside, but they made every effort to minimize it and even provided a sleep sound machine in the room. The staff was very friendly and took time to answer our questions about the area. The parking was $22, but the great price on the room helped to offset that cost. We appreciated the late checkout of 11:00. Would have liked breakfast to last at least until 10. Would definitely stay here again.

"Very nice suprise"

5
04/06/2018

Not much from the outside and there is construction all around, but this is a very well run place. It's a little old but well maintained , outside corridors and 22 dollars a night to park there, the breakfast was good and staff great, all the other hotels in that area on or near river street are 100/200 dollars more a night , central to everything and will be back

"Great location"

5
03/06/2018

Went there for my birthday on Memorial day - this is the second time I stayed there and loved it! Wonderful staff for check-in and check out. Mary , the concierge was a very big help. The beds were super comfortable and the breakfast was wonderful. Highly recommend this place!! Even though there was construction going on behind the hotel, we never heard a thing.

"BIRTHDAY AWAY "

3
26/05/2018

Went to Savannah for my birthday and was very disappointed in the Best Western hotel although they tell you that you'll have River views sadly there is not new construction behind their building blocks all views the only View that I got was a was of a construction site that started at 7 a.m. to wake you up would definitely go back to Savannah but not to this hotel

"Stop over in Savannah Historic District"

4
19/05/2018

We loved Savannah, the location of this hotel was perfect, the concierge on the tour desk was awesome, gave us options to make our stay more enjoyable, we took the trolley tour from the hotel and it was great.

BWCares, Manager at Best Western Savannah Historic District, responded to this review
Thank you for taking the time to share your comments! We are so happy you enjoyed your trip to Savannah! We hope to see you again in the near future!

"Good Location"

2
12/05/2018

The hotel location was good, in close proximity to the historic district which is it's main attraction. The rooms are OK and the staff friendly. The breakfast is typical of included breakfasts however the coffee in the breakfast room is the worst I've ever tasted. If fact, even calling it coffee stretches the definition. More like hot brown water, absolutely tasteless. I walked a few blocks to a Starbucks to get our morning coffee.

BWCares, Manager at Best Western Savannah Historic District, responded to this review
I am very disappointed to read your review and hear you did not enjoy your stay. I wanted to personally apologize and to let you know I will certainly follow-up on the issue's you mentioned.

"Okay"

3
08/05/2018

Hotel is comfortable but our room smelled doggy as it allows pets. Slow check in. Rooms are tired - bathroom very much do had lifting plaster by the bath. it the location is good. Didn't make breakfast . Did use the pool which was quite nice

BWCares, Manager at Best Western Savannah Historic District, responded to this review
Thank you for taking the time to provide us with your feedback. We will work to improve to see that ALL of our guests receive the HIGHEST quality of customer care, every day. We do hope to have the chance to serve you again.

"Awful"

1
07/05/2018

As a resident of Savannah I say choose else where visitors !! I stayed there over the weekend and had the worse experience from neighbors which is out of any hotel control to my car being Almost towed because of an parking pass I wasn't offered until after I paid $80 for my car to not be towed and that wasn't free so i left !! after being harassed because i gave the staff a piece of my mind for having my car almost towed even though i told them i was staying with someone so i was guess .... long story short enjoy your sleep at an Inn anywhere but here!!!

"Good value near Savannah's Scenic Jewels"

5
04/05/2018

Best Western provided an excellent location on Bay St. We used Uber and walked and saw many of the attractions: Riverfront, City Market, Owens-Thomas House, Jepson Museum, Civil Rights Museum, SCAD, Bonaventure Cemetary and more. The hotel was clean, staff were friendly and conceige was very helpful. This s hotel was very good value for location in the heart of the historic area.

BWCares, Manager at Best Western Savannah Historic District, responded to this review
We are delighted you made the decision to stay at the Best Western Savannah Historic District! Thank you for the wonderful compliments and we look forward to your return!

"Unkept promises"

1
02/05/2018

Incompetent staff. Despite being promised a specific checkin time, and being provided with a rooming list for our approx 48 people 24 hours in advance of arrival, they still managed to give us room keys with incorrect names on them. When this was mentioned they then took 1/2 an hour to fix their own mistake, and we were not allowed access to our rooms until they'd changed the names. Raakeem was particularly unhelpful and rude.

"Very Nice for our stay"

4
30/04/2018

We had a party of four, My Wife and I with our Daughter and Granddaughter. We had a room with two double beds, wish they were at least Queen sized, but it made due. The room was clean and well appointed. If there were a suite available we may have booked one, but it worked fine as it was. The continental breakfast had a bit more choices than we expected, but the eggs and potatoes could have been hotter, (I learned on the first day - so after that I heated them in the microwave and it was fine). Beings our room faced Bay St., the construction noise did not have any effect on our sleep or any other area of our stay, except for construction dirt and dust on the vehicle. The staff were all very nice and courteous. The parking was a little tight, but we did not have any problems with having a space when we returned to the hotel. The hotel is conveniently located to the Historic District and City Market. Not too far from Trolley/Tour services and area Museums. Also, it was very convenient to get the "FREE" Dot bus service, which is a great transit option that Savannah offers!! All in all this was a very nice Hotel for our stay!!

"Shrugs don't replace apologies"

2
26/04/2018

Rooms are adequate and location is good, but attitude is awful. We were a group of 28 staying for 3 days. Unfortunately, the desk clerk only activated keys for one day. Many were locked out. They fixed the problem but would not reveal any culpability. Came up with a lame excuse about cell phones erasing the code. Total nonsense. Also room was not made up by 3pm. Maybe it's the south, but they couldn't have cared less. Finally got things straightened out, but it was tough.

"Great location/nice room/good breakfast"

4
24/04/2018

We wanted a good location to River Street, City Market and the surrounding places and this was it. We had a king room, non-smoking and it was quite nice. Parking was a little crowded but we never had any trouble finding a place. The check-in was efficient and the lady at the desk was quite helpful. The breakfasts were good and gave our day a good start. We would stay again. There was a basket of ear plugs at the front desk because of the construction going on across the street. However, we did not need them.

BWCares, General Manager at Best Western Savannah Historic District, responded to this review
Thank you so much for your nice comments! We appreciate you staying with us and hope to see you again in the future. I'll make sure our front desk associate knows how helpful she was! Again, many thanks

"Nice Place"

4
23/04/2018

My wife and I stayed here this past weekend. The staff was nice and very helpful. My room was neat and clean. This was our first trip to Savannah so the concierge gave us some good advice on where to eat and things to do. They had fresh hot coffee ready 24 hrs. And the breakfast bar was wonderful.

"good value for downtown historic district"

4
14/04/2018

Location can't be beat for the price, staff is friendly and accommodating. Nothing fancy, but well appointed and comfortable. Would stay there again and recommend to those looking for similar accommodations. Note that there is serious construction going on behind the hotel, and had we been in one of the back-facing rooms, we might have had a different experience. But because we had a room facing away from the construction, we slept well without interruption.

"glad i switched"

4
10/04/2018

second time in Savannah stay in Historic District last year stayed next door this was nicer the room and the breakfast were better. You have to pay a little more to stay in this area but it is worth it waking distance to dining and other attractions. You have to pay to park but this is anywhere in the area but one year we stayed out of town in Richmond Hill and we missed out on a lot. AAA discount helps

"Best Western Savannah"

5
05/04/2018

I enjoyed that BW is right in Savannah and walking distance to Historical Sites and shops. They serve a very nice breakfast each morning. The only disappointment for me, was being charged parking for staying in there rooms. That seemed to pay for our breakfast each day.

"Good stay close to the historic district"

4
04/04/2018

The hotel is close to the historic district and to the river. Service is good and supportive. Rooms are spaciuous and clean. Rooms not facing the main road are much quieter.the breakfast was above average. Hotel offers value vor money

"Worst hotel stay ever! Beware"

1
03/04/2018

A hotel is in the business of providing 3 things in my mind. 1) a comfortable sleeping experience 2) enough amenities to get you through your stay 3) a clean and safe parking experience, especially since you pay 22 dollars a night extra. This hotel failed on all 3 things. When I brought the issues up to the hotel staff they are willing to assist you at that moment, but fails to follow through on all promises. I stayed at the facilty for 2 night and had 2 rooms, but I was charged 6 times all different amounts, and again when asked the staff to explain they were unable to, and were unable to correct. They checked us out by accident even though our confirmation clearly stated a 2 night stay and again could not explain why. Then recieved a random phone call by hotel staff about my displeasure who stated they would follow up and yet to receive that call.. Bright side breakfast was good..

"Great Stay in Historic District of Savannah, GA"

5
01/04/2018

Hotel and concierge staff were very friendly and helpful. Hotel is very clean and rooms are large with very attractive decor'. Breakfast buffet had many options to choose from. Would definitely stay here again when visiting Savannah.

"Don't let the construction behind the hotel worry you.Get to breakfast early they don't to replenish thru 9:30am."

4
01/04/2018

I knew about the construction going on behind the hotel before check-in. Construction work takes place 7am-7pm, which is fine by me because I'm out and about during the day. The hotel provides white noise machines in each room and ear plugs. We got room 130, which is on the back side of the street, immediately overlooking the construction. The noise didn't really bothered us. What was noisy was the room just happened to be right by the stairs to the upper level. A lot of foot traffic late at night was the noise. The room had two queen beds, coffee/tea maker, hair dryer, don't remember if there was an in-room safe. The bed was firm and perfect to sleep on. The sink counter had plenty of storage and the hotel provided bath toiletries, though I only got the make up remover packs on the second night. There is mildew on the ceiling in the bathroom, they need to get better ventilation. AC is strong as is the WiFi. There is another door in the room as it's a connecting room. Breakfast was served right by the lobby. Coffee/tea and a water machine providing hot/cold water is available here 24 hours. The eggs, thankfully, taste like real eggs. There was a separate fridge contain Yoplait yogurt and Vanilla soy Milk. Hot items included waffle maker, eggs, sausage, oatmeal, really good biscuits, oatmeal. Cold items include cereal, hard boiled eggs, shredded cheese. Only fruits provided were green apples. There are also danish, bagels, toast and English muffins. The kitchen staff is quick to clean up before the 9:30am cut-off which is wrong. One customer wanted more hard boiled eggs at 9:25 and they wouldn't bring them out until she said she was going to ask at front desk. I heard one kitchen staff on the second morning muttered to no one in particular at 9:05am whatever's out is it, they weren't going to bring anymore food out. This isn't right. It didn't impact me because I always make sure I get there early enough to get plenty to eat but it's not right to people who want to sleep in while on vacation. If breakfast is served until 9:30am then by God, there should be food available until 9:30am! You do not start cleaning up before then! I was able to leave my bags at the front desk when I checked out. It worried me a little they didn't need to tag it but it was fine. We were able to get inside the office where it was kept to claim it. Some how I was charged a daily parking fee ($16) when I was checked in by Marcia at front desk. I had mentioned when I checked in that I arrived via Greyhound. Anyway, Matt, at check-out morning read out my charges, thankfully, and I was able to catch that. However, he only reversed one day's parking fee and left the other on (I stayed two nights), so back on the line I had to go to get it cleared. He was unable to print a new itemized bill showing it was cleared, I now have to wait for my credit card to see the corrected charges.

"A Hotel Hovering Near Holy Ground"

4
28/03/2018

It was a great experience to walk East of the hotel and enjoy the historical significance of this segment of the South. Despite drizzly weather, we enjoyed the new places to refresh historical significance of our country.

"Savannah Vacation"

5
27/03/2018

Best Western is an excellent choice for location and value. Everyone that worked there were helpful and friendly. Loved Mary the Concierge - gave us great advice on tours and made us feel like we were part of her family!

"A nice hotel"

4
27/03/2018

This was a pretty nice hotel. I went here with my Contiki group, so obviously, I didn't pick the hotel. The room was nice, it had two double beds. The grounds were pretty and it was relatively close to the main part of Savannah. I would recommend this hotel to people.

"Not nice Best Western Savannah historic district"

1
25/03/2018

I do not recommend BW Savannah this is an older motor inn all room doors exit to outside. Our room was 3rd floor facing Bay St. Very noisey room hard to get to sleep with air brake and engine noise.The old glass window aplified the street traffic noise. The bathroom door was an old bifold with broken hardware so it didnt close properly. The motel gave out keys to our room to other guests who were checking in as they opened the door to our room at 11:30 at night and scared us. Complained at front desk in morning and didnt even get an apology. Breakfast bar was good. We were suppose to stay 4 nights but only stayed 1 night. We went to Holida Inn Express and had a much better experience.

bdaley847, Manager at Best Western Savannah Historic District, responded to this review
I apologize for the less than pleasant stay. We strive to provide our guest the highest quality of customer care, I am sorry you feel we did not. Thank you for your feedback - Maggie Harley, Director of Sales

"Zero sound proofing and needs maintenance!"

3
25/03/2018

Room 127 is basically in the rear car park so all you can hear during the night are cars and motorbikes arriving and departing. The hotel is in poor repair and the electrical sockets in the bathroom and on the bedside table needs attention. As a visitor from the UK I am shocked at the disposable cutlery and plates in use for breakfast. Nothing eco friendly here! I can hear the conversation from next door like they're in the room and TVs from other rooms. On a more positive note. The lady on the front desk is lovely and the concierge helpful. We were able to get plenty more cleaners towels on request very quickly but excellent service aside this is definitely a two star experience. We were booked by our travel agency and it wasn't cheap so very disappointed. I suspect if we had booked direct and paid less I wouldn't find the tired and noisy room quite so tedious.

"Weekene"

3
23/03/2018

Older. Corner property. Construction going on. Front desk four people working no one even looked up at me for minutes. Room is clean comfortable. Lady booking tours at front desk irritated at me when I had used her marker to circle places. It was weird. She was knowledgeable but I already had a plan. It's all good

"Great option"

5
19/03/2018

Excellent location, clean, friendly staff. Lots of spacious room space and bathroom space. Close to everything with out being in the middle of all the hustle and bustle of downtown savannah. Quite. Would definitely come back

"Convenient hotel"

5
18/03/2018

This hotel is convenient to River Walk and City Market and trolley tours. The concierge staff was very helpful in arranging tours. The construction is winding down, but there is still some noise earlier than we would have liked. Request a room facing Bay Street. Breakfast was delicious!

"Great location with amazing staff."

4
17/03/2018

The hotel is clean and everything that can be done to make your stay comfortable has been done. From a PC&Printer all set up to do your boarding pass, to a good buffet breakfast to very polite and capable desk staff. The person who made our trip a success was Miss Mary (Beckworth), the consierge. She gave us great advice, set up our tour, arranged for transportation and was soo helpful. She helped us navigate St Patrick's day in Savannah, BE AWARE and shared some wisdom "you can swallow a horse fly and choke on a nat. The entire staff there deserves a bonus for working the holiday week.

"Horrible customer service"

1
17/03/2018

From the moment I walked through the door, the customer service was horrible. I checked in Wednesday, March 14, 2018 late afternoon. The man at the front desk was rushing me to where I could not get all of my tax exempt forms to him for my business trip. He was very rude and would not listen to any of my questions. He didn't explain the $22 parking until he already had it on my bill. The next morning, I head to the front desk to check out and there is no one around. I knock on the door to the office in the back and no response. I finally see another worker down the hall and ask her where the front desk person might be. She said this happens all the time. The clerk was in the office where I was knocking on the door, but I guess she couldn't be bothered with a guest. This made me late for my meeting plus I didn't have time to get my second tax exempt paper all because of the 2 front desk clerks. I have never seen such horrible customer service!!!!

"Very nice hotel in a fantastic location!"

4
12/03/2018

We are leaving Savannah this morning after a 5 day stay. The front desk was very welcoming and went beyond expectations when we were able to get into our room early. We arrived around 130 pm and knew check in was not until 3, so we didn't expect it. After chatting with Mary, the concierge, and booking the Old Savannah Trolley Tour (THE BEST EVER!! hop on and hop off all day.. highly recommended), we were given our room key. Nice perk. The room we had was on the side where the construction is going on for the new hotel. Not a problem, as they start around 7:30 in the morning, but we were up and getting our day started anyway! You're not in Savannah to stay in a room all day, so quit whining about the construction noise. We had a 3rd floor room, nicely appointed, very clean, no complaints whatsoever. The housekeeping did a great job of cleaning daily. The breakfast included in our stay was very very good. Many different selections, never ran out of anything and the staff worked very hard to make sure it was well stocked. Very busy with crowds of people, but we either waited a bit for a table, or ate outside at the patio area which was pleasant. The hotel itself is 1 1/2 blocks away from City Market and about 2 blocks from the River front. Both places have shops galore and food and entertainment. Each night that we came back, the hotel was nice and peaceful which was welcome after a busy day out in this wonderful city. Mary, the concierge, is a GEM. She is a true Savannian and made sure we had all information we needed each day for our walking tours of the squares. She assisted with booking our Old Savannah trolley tour as well as the River Boat tour and has a WEALTH of information on any Savannah subject. We didn't need a rental car at all and I suggest not getting one. Save yourself parking woes - Savannah is walkable and trolley-able. (?? is that a word ?? lol ) This hotel is at the start of the historic district and is in the most convenient spot to start your adventure. Loved the hotel, the staff , the location and the breakfast. There is nothing to complain about and if you read any complaints about this hotel, the person who wrote it must have woken up crabby or had a bad day.

"GREAT Historic area location"

5
11/03/2018

If you are planning a visit to the historic areas of Savannah, this is one of the best places to stay! It is within a short walking distance of River Walk, where the nightlife and fine restaurants are located. The shuttle bus for the trolley tours picks you up right at the front door! The breakfast offerings are 2nd to none! Depending on your room location you might hear some traffic noise but it is not too bothersome.

"trouble checking in"

3
11/03/2018

We made a reservation several months in advance on line and paid at that time for the room. We received a confirmation email stating all this at the time the reservation was made. When we checked in the desk clerk (who was just a kind as could be!) could find the reservation but not that it had been paid for. She gave us a key, looked into it and called me later that night and I agreed to put the room on our credit card until I could check my records at home. Turns out some snafu must have happened because the room hadn't hit our credit card account so it wasn't paid for after all. I certainly want to pay for services we have received but it's a huge hassle to return home and deal with locating old credit card statements to verify something like this. But...the room was nice, clean and conveniently located.

"Affordable & in great location"

5
09/03/2018

This is a clean, affordable hotel in a great location. Walkable to the river walk, which has many great shops and restaurants. Breakfast was better than expected. Staff was quick and efficient. Zero complaints.

"A good choice amounts many"

4
06/03/2018

This hotel is dated but clean and well located. We found all the hotels here expensive and this is on par with the others. The location is great. You can walk to everything. They have a concierge to help you with your time here and tours. It was pet friendly at an extra cost. Parking was extra too. The breakfast included was very good. Lots of choice, hot and cold. We would choose it again.

"Location Great, Noisy but sleeps OK"

3
05/03/2018

This motel is on closest street (Bay) to the river, only 2 blocks from the City Market. Walls are very thin with no evidence of sound insulation, so expect to get to "know" your neighbors. Street noise is substantial, but goes away around bedtime. Beds are very comfortable and rooms are large, although quite old. Climate control looks new, works well. Breakfast is great for a motel - no complaints there. Price not cheap - $700 for a 3 night stay.Next trip I will try the next door Quality Inn which has only 2 instead of 4 floors. Oh BTW - huge high rise construction project immediately next door blocks any possible views of the River.For that, go to the Westin.

"Not worth it."

1
03/03/2018

We stayed for one short night and were very disappointed. The room was not clean with hair in the bathroom and food bits left in the fridge. The front desk staff were very rude and not helpful at all. There are plenty of other hotels in the area that far exceed this one and in a better location. I will not return.

"On out way to the Carolinas"

4
03/03/2018

This Best Western was conveniently located and very accommodating we enjoyed our stay. We were just passing through so it worked out well for us. The room was clean and comfortable.The staff were friendly and helpful.

"Best Location!"

5
28/02/2018

Best Western Savannah Historic District is probably the best located hotel we've ever stayed in - just across the street from Savannah's famous River Street, we were able to walk a short distance to countless other Savannah attractions. The rooms was spacious and clean - the bathroom was enormous! The staff was helpful and we utilized the concierge for local advice. We ate delicious grits and eggs for breakfast and used the 24 hour gym afterward! Will definitely be back!

"Great Hotel "

5
27/02/2018

Staying here for a couple of nights, clean, great location, good breakfast. Friendly staff and knowledgeable concierge. This hotel is great for first time visitors to Savannah. First visit to Savannah but definitely not the last.

"Great price and Great location"

3
26/02/2018

Just returned from a wonderful long weekend in Savannah. stayed at the Best Western on Bay street in the historic District. The hotel is in a really great location, at the end of Bay street and walkable to just about anywhere in the historic District. Rooms. The room was a very nice size with 2 double beds. beds were comfortable but the only problem was there was only a sheet for a cover. Now the weather was very warm during the day but at night it got chilly and definitely could have used a comforter or a duvet. I don't like sleeping with the heat blasting all night. Bathroom is a great size, enough room for two people to easily get ready in the morning. Two issues with it. No exhaust fan in the bathroom. absolutely hate that. so if someone is taking a shower, the mirror fogs up and unless you leave the door open you won't be able to use it. Also lol, no way to dissipate the "unpleasant" bodily odors shall we say. Second problem is water pressure was a little weak. I did like that there was a white noise machine in the room and the TV had direct tv along with free wi-fi. I did not take advantage of the free breakfast, hey I'm in Savannah, no way was I going to have a bad meal. lol so can't comment other to say it look like the "standard" type of breakfast motels serve. Housekeeping was good, my room was serviced and cleaned early every day and the property is well kept. Excellent access to the River walk and city market area.

"Great location, average property."

3
24/02/2018

This hotel offers a great location for checking out this historic district. Because of the exterior entrances the noise level is very high, especially because it is adjacent to a big construction site. Room was clean. If you want the breakfast that is offered, get there before 8:30 a.m. or it will be gone.

"Rude front desk staff ..."

1
22/02/2018

We decided to spend the day in Savannah and one overnight on Feb. 20, 2018 with family who were flying out the following day. Upon arrival we were greeted by a very rude and defensive front desk supervisor. I had requested an early check in via e-mail but was told there was no chance because they were sold out that night. He said the earliest we could get in to our room would be around 2:30 p.m. but he couldn't guarantee it. He checked us in and then gave us our parking pass and after spending the day in Savannah we came back at 4:00 p.m. to get our room keys and encountered utter mayhem at the front desk as lots of guests had arrived to check in. There were not enough parking spaces in the secure lot out front of the hotel so they were telling guests they would have to park offsite at a private lot and still pay. A number of guests were quite angry, with one guest even requesting a refund as he refused to park in the other lot. The front desk supervisor eventually placated guests who had to park at the other lot by saying the hotel would pay for their parking. When we got to the front desk to get our keys the front desk supervisor was once again incredibly rude and defensive to us. Not sure why. Other staff, including the female concierge on duty that afternoon were rude as well. Very disappointing as the location is great and the breakfast is okay. Our room was not clean. The bathroom floor had not been washed properly and the carpet in the main room appeared not to have been vacuumed at all. If you do decide to stay at this hotel make sure you get there really early in the day, check in and get your parking pass, park your car and leave it there so you get a spot and then go back later around 4:00 p.m. to get your room keys. The staff at this Best Western act like they don't want you to stay at their hotel, so go ahead and don't. Book in to a nice hotel across the street and pay the extra money and be treated with respect. What a horrible place and we will never stay there again.

BestWesternHotels, Corporate at Best Western Savannah Historic District, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Nice small motel on edge of historic district"

4
16/02/2018

My daughter and I stayed at this motel during a visit for the Savannah Book Festival. The location was within walking distance of the events and right on the edge of the historic district. The area is gentrifying right around the motel, so there is a lot of construction noise during the day. The hotel provides white noise machines in each room and they are very effective in blocking out the noise. They also provide free ear plugs. The rooms seem to have been renovated recently and are very nice, though they are the standard motel style with outside doorways. The breakfast buffet was good, though a bit crowded, as the hotel was well booked. The hotel is very near the Greyhound bus station, if you are traveling that way. It is one of the more affordable hotels downtown.

bdaley847, Manager at Best Western Savannah Historic District, responded to this review
MissNancy50, thank you for the great review! We are delighted you made the decision to stay at the Best Western Savannah Historic District! Thank you for the wonderful compliments and we look forward to your return!

"Totally bummed....."

2
15/02/2018

As part of our first ever Amtrak rail vacation to celebrate our 30th wedding anniversary we were booked for four nights at this Best Western "Plus". The staff was friendly and tried to be accommodating but they just don't have the facilities to do so. I'm 59 years old and this is the first time ever, I've had to return to the desk to request another room. The carpet and furniture were soiled in the "first" room and the t.v. didn't work. I opened the fridge in the second room and the smell was so bad I had to get it out of the room. It was rusted and disgusting inside (photo attached). The "third" room was again "weathered" but we had no other choice but to stay. Add that to the location in the back of the hotel facing the noise & unsightly construction next door and we just had to get to another hotel for the remaining nights. And at a great expense I might add, because the Best Western was part of the Amtrak package.

bdaley847, Manager at Best Western Savannah Historic District, responded to this review
Thank you for contacting Trip Advisor regarding your recent stay. Please accept my apologies for the inconveniences you encountered. I am embarrassed by the lack of service you received.. It is our goal to provide the highest level of customer satisfaction. We rely on our guests to let us know when we have fallen short. Comments such as yours permit us to target areas of concern and take the necessary steps to remedy the situation. If the author of this review would please contact the hotel so that we can rectify the situation it would be greatly appreciated. Again, please accept my sincere apologies. We look forward to bringing you resolution and satisfaction concerning this matter. Maggie Harley Director of Sales 912-629-2105

"Ok hotel"

3
15/02/2018

The breakfast was ok. Staff was mostly friendly until we checked out. Am staff when we checked out were rude and we had to wait for a good 15 min before they even showed up at the counter. Not impressed with staff that morning

bdaley847, Manager at Best Western Savannah Historic District, responded to this review
I apologize for the less than pleasant stay. We strive to provide our guest the highest quality of customer care, I am sorry you feel we did not. Thank you for your feedback

"Winter Vacation "

4
14/02/2018

Very nice and close to the historic section. Up to date and being so close to historic section, we could come and go without the car. Refrigerator but no microwave. Friendly and helpful front desk personnel

bdaley847, Manager at Best Western Savannah Historic District, responded to this review
We sincerely appreciate you taking the time to share your valuable feedback with others! Thank you and enjoy your day! We hope you visit us again in the near future!

"Weekend Girl's Trip to Savannah"

3
13/02/2018

The location of the hotel was great - no matter if you exit from the front, or the back, you are within walking distance of many things. Especially the River Walk & City Market. The rooms are quaint - seemed smaller than a normal hotel room, but that was no big deal. The walls are thin & the there is no fan of any kind in the room to provide white noise (Of course there is the heater/AC, but even the "run constant" option doesn't provide much white noise) We were awoken by the people in the room next to us - who were talking at a normal level, along with their TV being on. We were also awoken by those who were leaving the River Walk bars at 2 a.m. (loud talking / yelling / woo-hoo'ing from the street - the doors face the outdoors, not indoors) The Front Desk Staff wasn't the most hospitable, which surprised me for the South. They were able to put us in a room that wasn't Pet Friendly (due to allergies), but that was on the backside of the hotel where construction is currently taking place. The construction zone also makes parking in the back lot extremely tight. Parking is also $22 / night which I thought was outrageous given the circumstances of the construction zone. The breakfast was really good! So there's that. Beds were super comfortable. Not sure I would stay there again, high price for a not so great place.

"Construction ruined our stay."

2
09/02/2018

They're building a hotel not more than a stone's throw from the door. Construction starts at 6am. We could barely get into our parking space that they tried to charge us for. We were reimbursed for it and given a discount after I complained.

"Relax in Savannah "

4
06/02/2018

This is not the best hotel in Savannah, it's reasonably priced. Good bed, sheets, pillows and a great location. The breakfast could be better, but was very nice with scrambled eggs, bacon potatoes with the usual other fares at free breakfast. The room had a fridge and coffee maker. A microwave to use in lobby. We stay here every time in town. Parking is now $22.

"Very Good Experience with a Few Minor Hiccups"

4
02/02/2018

I stayed at this hotel in March of 2017 on points I had earned as a Best Western Rewards Member. Upon arrival to the Best Western Savannah Historic District, I was pleasantly surprised at its central location in relation to all of the sights and attractions of Savannah. Ray at the front desk was a delight during check in and provided several bits of pertinent information about the hotel and the area. After parking at the hotel, My party and I did not go back to our car again as we were able to walk everywhere. This was a welcome surprise as parking in Savannah can be scarce and expensive. The hotel itself was everything one could ask for out of a Best Western. The rooms were clean and secure. The complimentary breakfast was buffet style and included several delicious choices that kept me and my party full during our long drive to Atlanta on our day of check out. The only damaging part of our otherwise fantastic stay at this property was the noisy construction going on just outside of our room very early in the morning. In defense of the property, this construction was likely an unfortunate circumstance outside of the hotel's control; and one set of ear plugs were provided inside of our room. That being said, the construction was quite a disruption to an otherwise great experience.

"Good location and walking distance to water front"

3
02/02/2018

Older but a central place to stay, would I stay here again... No problem go out to Tybee Island. But, for this trip it was ok. We came very late in the evening and despite the original information from the hotel clerk check in was 24/7 with a reservation.

"No wake up call needed!!"

2
01/02/2018

Started with reading reviews of the property and mention of noise. BW agent said there were no issues that he was aware of. Turns out there is a huge construction project approximately 100 feet from the hotel that starts at 6:30am! Agent said he'd request a quiet room location, not noted at check in. They even offer 'complimentary ear plugs' and a white noise generator if you are a 'light sleeper'! Not the fault of the note but the workers are loud, inconsiderate and parking is extremely difficult!! Other issues included absolute worst water pressure and dirty carpets and bathroom floor. Even once the construction is completed, would pay the difference and stay at one of the hiltons across the street!

"My Daughter'sWedding"

3
29/01/2018

I had driven up to Savannah to attend my daughter's wedding. When I got there after the drive there was no parking so I had to park 2 blocks away and rely on others or walk every place. the hotel was clean and the they had a person specifically to help with sight seeing. the pool was nice. the hotel was centrally located.

"Best Western Savannah"

4
28/01/2018

A decent motel that is situated perfectly for walking around all of old Savannah. Sadly, I was upset to find out that parking is not free but $22.00 per night. This obviously adds to the overall cost of the room which is not advertised on booking.com. Otherwise, the room was clean and presentable. The room was quiet despite being on a main street. The breakfast was fine each morning.

"Quick Savannah Visit"

3
15/01/2018

Stayed here over night to break up a trip to Florida. The hotel was decent for the purpose of our stay. They offered hot breakfast, which was nice. The staff was not as friendly as I have experienced in other hotel. Not rude, but not warm. The hotel is within walking distance to many down town Savannah attractions and this was a plus for us. Our key cards expired before check-out time and there was construction happening nearby. The staff tried to be accommodating by providing noise machines, but I wish I the construction would have been disclosed at time of booking.

"Great value!"

5
08/01/2018

We only stayed a night, but were very satisfied with the value. Comfy beds and great pillows! The breakfast buffet could use a few more options, but it was all very good. I was pleased with the service and the friendliness of the staff.

"great location."

3
07/01/2018

although the location was great. did not have a good experience. the heater was not working properly, called the front desk, no help. room was a bit small. I guess it's OK if you just want to crash for the night.

"Good pet-friendly downtown Savannah value."

4
05/01/2018

Pro: clean, convenient, pet-friendly, good value for money, close to downtown and restaurants, overall a good option. Con: no restaurant in hotel besides complimentary breakfast, no microwave in room, indifferent staff, price of actual room was great ($97), but when you add $20 each for parking and pet fee, closer to $150, still less than other pet-friendly downtown options. Hotel Indigo wanted $75 pet fee!

"Christmas in Savannah"

4
02/01/2018

My wife and I spent 3 days over Christmas at this Hotel, it was very convenient to Old Town Savannah. Everything was in walking distance of the hotel. The first day Christmas eve we purchased tickets for the trolley tour around Historic Savannah, by taking the tour we were able to get a better picture and perspective of the old town area. the next two days we walked throughout the city. The only issue at this time of year almost all of the Museums and points of interest close early on Christmas Eve and most were closed Christmas Day. We thoroughly enjoyed ourselves over the long weekend. We will be back at a later date when everything is open.

"Excellent Hotel in Savannah"

5
02/01/2018

This is a well situated motel which provides excellent service for the price paid. The rooms are clean and breakfast is excellent, i.e., well organized, ample number of tables for all guests to find a place to seat. Because of the location on Bay St., the rooms may be noisy from a very busy avenue which provides services to all hotels in the area.

"Very nice Best Western"

4
31/12/2017

The only reason this did not get 5 stars was because of the near-by construction going on. It was very loud and literally right across from our room) Besides that, would stay here again once construction is completed! Location, friendliness of staff and a great breakfast make this a great find!

"Terrible cleanliness!! Good customer service!n."

3
30/12/2017

The roomsame were not well clean, the linen have hair all over, and some dark spots. It was impossible to sleep during the night because of the noise in other rooms. However, the customer service was good, they help us to solve the problems.

"TOO NOISY!"

3
30/12/2017

Hotel is okay but an enormous building is being built directly behind it so the noise isn't temporary. We were not informed of a $20 a day parking fee nor were we informed of a $20 per day fee for my dog even though I had called the hotel directly before booking....and we were not informed of the noise situation. It is a great location...within walking distance of many great places in Savannah to see and dine.

"Great location"

3
27/12/2017

Stayed during christmas. OK hotel for the money. $20. charged per day to park your car. Breakfast pretty good. Lots of choices. Room had outside entry on the construction side of the building. Not a problem because of the holiday. Room condition pretty good. Walls thin could hear neighbors talking clearly.

"Fooled by the WEB site, but does take dogs"

1
23/12/2017

What a shame, this place in the middle of the historic district is shameful. To start, the check in person was short and cocky. Was to call me when the room was ready. Didn't happen. He went home and the person that took his place wasn't better and I understand he was the supervisor. Now the room: Door has to be forced to close and lock properly, Every room opens to the parking lot. Major construction going on on two sides of the unit. Very noisy all night long. Door handle on the one door to the bathroom missing, filth behind the bed stand, door frames haven't been dusted/cleaned in a long time. The big mirror in the main bedroom wasn't cleaned. Very low water pressure for the shower. Mold around the tub. Rug needs cleaning, Was to have breakfast at 7 AM, didn't happen.

"Run don't walk"

1
16/12/2017

Booked this hotel directly with them for a family get away. There was no mention of on going construction during the booking process, deceptive practices? On arrival we see for ourselves and when question about informing us during booking his answer was you can cancel. Obviously doesn't get it. Hard to change things late in the day esp when booking multiple rooms. They do have a large jar of ear plugs on the counter. So we decided to stay would be gone all day. Well I did not know that we would have other hotel guess outside there rooms screaming at people in the street all night long. Call the desk and they went up, but was I to call every hour? The police were out there at one point around 2am, but even that didn't help. It finally stopped around 4 am. That morning went downstairs to cancel the remaining day and there were other people in line doing the exact same thing. Totally ruined our only short get away. Hard to get everyone together at the same time. Did not feel safe at that hotel at all. Run to another hotel.

"Okay Stay"

3
15/12/2017

Hotel is a bit dated, and the location along a major road made everyone's stay too noisy. Construction directly in the rear began too early, ended too late, making for a poor experience for guests staying in the rear rooms.

"Couples"

4
14/12/2017

Great location. We loved being at the end of River Street so we could walk the entire thing. Great service. Good breakfast for a free one. Eggs, potatoes, bacon, sausage, cereal, waffles, and juice. Great room. No blanket on the beds but they were happy to give us a couple of thin ones at the desk. We were a little irritated at the $20 a day to park. Never saw it anywhere so didn't expect it. Beds are hard as a rock, if you like those to sleep on. Hotel behind it is under construction. They can't help that we were woken up at 6 am every day with extremely loud construction work until dark but it sucks.

"Savannah sojourn"

4
14/12/2017

Stayed at the BW on Bay St for couple of nights and had a good experience. The value, based on other hotel/motels in the area, was very good. A great location with easy access to downtown Savannah, restaurants and sights. The room was very clean but breakfast could have been a little better (ran out of bacon and sausage on first morning but found out more was available about 20 minutes after our breakfast). Very friendly staff,.

"Best Western Savannah Historic District, Savannah, GEORGIA"

5
09/12/2017

Excellent hotel. The breakfast was very good and each morning had different food selections. Room was clean. The hotel was close to very thing in downtown historic Savannah. I would recommend this hotel. Very pleased with my stay.

"Great Concierge service and an excellent location"

5
08/12/2017

We booked into this property for two nights as it's located within the historic disctrict. The rooms are clean and the service is very good. Complimentary breakfasts are good as well. The Concierge, Mary, was excellent. We had booked a tour for the following night however, in the meantime, my wife became sick with a bad cold. We had paid cash and asked for a reimbursement from the tour operator. No problem as Mary obtained it relatively promptly. We were impressed. So, a special thanks to Mary and to the tour operator - Old Savannah Tours.

"I would try somewhere else next time"

3
06/12/2017

My experience here was OK. Cleaning staff was very friendly and the room was clean so I appreciate their work. The front desk staff was efficent but not welcoming and when I lost my key they simply gave me a new one without asking for ID. This did not make me feel safe. The room itself was fine. Bed and pillows were comfortable, only complaint is the shower pressure was bad. Breakfast was free and your usual continental fare. Not very good. I only bothered to go there the first day and then passed on it. Coffee was terrible. The worst thing was the construction zone 20 feet from my door. Every morning we were woken at 7 am. It was super loud! Ear plugs were free but did not completely block out the noise. It was hard to sleep in at all on my vacation. I would try a new hotel if i returned to the area although this was a pretty convenient location within walking distance to lots of good places.

"Good Location & Value for Stay"

4
05/12/2017

This hotel is right on the edge of the historic district and in easy walking distance of everything. My room was very clean, large, and comfortable and very quiet for being down town. The only minor thing was the blinds did have a gap which unfortunately let the street light shine right on my face. This was solved by inserting a black plastic sack in the gap, but I wish hotels did have black out curtains as well as the wooden shutters because they really didn't work as well as they could've. Parking was done by placard. I never needed to drive the entire weekend so it was no issue. I'd definately stay again if I'm ever back in that area.

"Great night stay in a great room"

4
04/12/2017

I always love Best Western's, they never seem to disappoint. The rooms were very spacious with 2 double comfy beds and a large bathroom, which was brilliant, I loved the space! The room was very clean, the only thing that was a little annoying was the construction happening next door to what looks like new apartments. This Best Western is in quite a good location too, only a short stroll to the main town centre and a short stroll to the river. They also had a really yummy breakfast. I would stay here again.

"Nice Accommodations"

4
28/11/2017

We booked a trip through an agency and didn't have a choice of hotels for our stay in Savannah. To be a chain hotel, the accommodations at this BW Plus were nice. The room was large and the bed was comfortable. The breakfast buffet had many options, including hot items. Concierge was helpful in identifying restaurants and activities in the area. If you're going to Savannah for the historic feel and atmosphere, this is not the ideal location, though. It's sort of on the periphery of the historic district. We traveled by train and did not have a car. So it was a good walk to most locations we wanted to visit throughout the historic district.

"Convenient location"

3
27/11/2017

Great location, rooms OK, worn in places, smells on carpet made it hard to sleep unless you like the smell of vomit, noise from local bars very loud but they provide a noise diffuser in the room which helped. Yes why 3 star rating? I doubt the Maid staff realized the horrendous odor on a basic clean up of the room.

"Fantastic hotel stay"

5
27/11/2017

Excellent service and nice room location. Comfortable, clean room. Wonderful breakfast. Super location on Bay Street. Entire hotel staff provided the utmost in courteous "Southern Hospitality". Look forward to future stays at this Savannah Historic District Best Western hotel!

"Savannah, GA"

4
27/11/2017

The hotel is in a great location in the historic district of Savannah. There was a hotel being built behind the hotel, but given that we weren't in our room much it pwasn't a problem. Would definitely stay here again!

"Disapointed"

1
27/11/2017

We used the few points we had saved and had to spend $35.00 to buy the remainder points needed to book the night. Could not watch a show we wanted, very noisey, bed was uncomfortable. Internet very slow. Over all for what we had to pay and use totally not worth it.

"Competitive Prices for Downtown Hotel"

4
23/11/2017

Be warned that construction is going on at this location at the time of this writing (Nov 2017). However, we always had a parking spot. The breakfast choices are fantastic. Lots of fresh hot foods to eat in addition to standard breakfast fare of cereal, yogurt, etc. Very nice staff.

"Dirty rooms and unfriendly staff"

2
22/11/2017

There was hair in the bathroom floor, toilet seat and tub in our room. The staff seemed like they did not want to be there and if you asked them a question, it seemed like you were bothering them. We checked in in the evening and in the morning we were woken up by VERY loud construction noises that started at 6am. Our room was located right tenedor to them.

"Good location but noisy"

3
21/11/2017

We stopped over to check out Savannah. Good location for River Walk but as it is located on the main highway through Savannah it's very noisy. Breakfast was good even the cooked items. ATM only charges $2.75

"Savannah Business Trip"

4
20/11/2017

Wonderful hotel in the heart of historic Savannah. Close proximity to all the wonderful sites including great restaurants and River Walk. The Rate was way below their competition and the cost wont break the expense report!

"Winter break"

3
15/11/2017

Good location, breakfast good but very limited space. Reception (some) a bit abrasive and not particularly welcoming.some new construction building in progress nearby including weekends.car parking a bit of a lottery

"Clean, friendly, cheap, and GREAT location for the price"

4
13/11/2017

Just like the title says. Everyone was very friendly, breakfast is provided, and the room was clean. Don't need much more than that when the room is as inexpensive as this one. I paid almost half the price of the others that are all within 1-2 blocks of this hotel and got all I needed for a quick work trip.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Peter! Thank you for taking the time to leave us a review on Tripadvisor! I am so happy to hear that you enjoyed your visit to Savannah, as well as your stay with Best Western! We hope that on your next visit, you will stay with us again! Have a wonderful rest of the week! Maria C Front Office Manager

"Excellent Hotel"

5
10/11/2017

Great Location, clean rooms, friendly staff. It was a perfect location for the Rock N Roll marathon weekend. Started breakfast early for us runners. The breakfast had a wide choice, more than just a continental!

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Mark N! Thank you so much for your review! I am so happy to hear that you enjoyed your stay with us, and we look forward to hosting you again next year for the Marathon! Have a great week Maria C Front Office Manager

"Great location"

3
09/11/2017

This is an older property that has a great location to historic Savannah. It needs updating but the beds were comfortable and WiFi worked well. There is construction right behind hotel but we did not find it a problem. Free breakfast is basic fare but severely lacking in fruit. The receptionist staff are friendly and very helpful. Bathroom floor was not clean and they did not replace used towels for our second day. Cleaning and breakfast staff were not friendly or helpful.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Angela C Thank you so much for taking the time to leave us a review on Trip Advisor. I am happy to hear that your overall experience was a great one! I will speak with our Housekeeping manager over the issues you did encounter with your room, and we most certainly will make the changes that need to be made. Have a wonderful week Maria C Front Office Manager

"An un-cared for Motel adjacent to a noisy construction site."

1
08/11/2017

We stayed in the Best Western (Historic district) October 21st - 24th 2017 and it was abysmal. It was not a hotel; it was a motel. Immediately opposite our room there was a noisy construction site which started work at 07.00. The room was very scruffy and is in need of decoration, the easy chair and foot stool were very dirty and the carpet needed repair. Also the bathroom floor was not clean (see attached photos) It does not appear that the room had been vacuumed for a few days and was not done during our stay. On the second day the room was not serviced at all and the third day the beds were just covered up but not made properly. The staff were not at all friendly, they never asked how we were or if we had a nice day as in other hotels on our USA trip. They did not seem to care about us. The exception to this was the tourist advice lady in the concierge who provided us with an excellent service. The complimentary breakfast was adequate but it was sometimes difficult to find a table. Sitting outside meant sitting with smokers in what was supposed to be a smoke free hotel. There are much better hotels close to this one I strongly advise visitors not to use this Motel.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Carol B Thank you for taking the time to leave us a review on Trip Advisor. We appreciate any and all of our guest reviews and comments. I do apologize that you encountered some issues while staying with us. I will share this with my team here at the Best Western Historic District and make the changes that need to be made. Have a wonderful Week Maria C Front Office Manager

"Good stay for the rate"

5
08/11/2017

The room was nice. Nothing fancy, but that's not needed for somewhere to lay my head at night. The construction was annoying behind the hotel, but we were for warned. Our neighboring room had a late night police encounter, that was interesting, but not the hotels fault. They handled the situation well. The breakfast was good & location of the hotel was great! Right by the city market & river street. I will definitely recommend this hotel to someone who want to visit Savannah and not spend an arm & leg on accommodations!

"Wonderful Savanah"

5
06/11/2017

This was a GREAT place to stay in Savannah. Perfect location to either get the trolley or just walk to many locations. Marybeth the concierge was so very helpful to our experience in Savannah. Wonderful Can't wait to go back

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Lovevacations5092009!! THANK YOU SO MUCH FOR YOUR REVIEW! I am so happy to hear that you enjoyed your stay with us, and that Mrs. Marybeth was so helpful! We look forward to having you stay with us again! Maria C Front Office Manager

"Old worn out hotel"

1
06/11/2017

My husband and I booked a room for the weekend of Halloween. Wow was this ever a mistake. Decided to just deal with the fact that the room was old and worn out looking, toilet wouldn't flush well (gross). We checked out Saturday morning, after a one night stay. At $258 a night I didn't feel we should pay that much for what we got and worked out something with day mngr thought he thought I should have gone somewhere else if I wasn't satisfied, there were no more rooms in Savannah! I booked the room directly with Best Western and no one thought they should let me know about the construction right out side our door. So we were awakened a little before 7 Sat morn. Had to park on the other side of the facility from our room because our parking spot at our room was taken...Had to go to another Best Western in Hilton Head which required me to change all our plans. Still haven't heard back from their corporate office despite leaving a msg requesting someone contact me. I guess we aren't valued very much by the folks at Best Western. Lesson learned Best Western Savannah.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Ggbysjkbf Thank you so much for taking the time to leave us a review, I sincerely apologize for any issues you may have encountered while staying with us. I most certainly would like to hear about your stay, and where we went wrong, and would like to make this situation right with you and your husband. We value every guest, and their experience and are upset that we did not meet or exceed ours or your expectations. please call me at 912-233-1011, Hope to hear from you soon Maria C Front office Manager

"Smelly Expensive Mess"

1
31/10/2017

Over priced for a dirty, smelly room that was way over priced. There were yelling young adults at 2am in the morning outside our door and construction at the rear of building that started at 7am. We will NEVER stay there again and will NOT recommend it at all.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
CynthiacW7385GI Thank you so much for taking the time to leave us a review on TripAdvisor We appreciate all feedbacks our guest have to give. I do apologize for any inconveniences you encountered while staying with us. Unfortunately being located in the Historic Area, you will come in counter with Your Day life, and Your night life visitors. Have a Wonderful Week Maria C Front Office Manager

"Friendly personnel, noisy room"

3
28/10/2017

I slept in this hotel on a Saturday night in October. My reception, arriving late at night, was really friendly. I felt directly welcome and it stayed like that during my stay: whoever I met from the personnel was lovely and friendly. My room was at the back of the building, facing the river (though there were some buildings in between the hotel and the river). Unfortunately there was a lot of noise from outside at least up to 3 o'clock, with noisy cars arriving and leaving and people speaking loudly at the neighbouring road. Breakfast was not exciting: all yoghurt came in plastic and the choice of fruit was limited. You could bake your own wafers though.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
JanFromE, Thank you so much for your review. I am happy to hear that you enjoyed our staff, and that we made a great impression. I do apologize for any noise issues you may have encountered while staying with us. We do hope that you will consider staying with us again, in hopes to make every aspect of your stay memorable. Have a great Week Maria C Front Office Manager

"It's the "historic" location and the one night stay"

3
28/10/2017

Prices in all the "historic district" properties seem silly high to me, though this place at least accepts one night stays. Last trip we stayed at the river inn, would have again but they required 2 nights, though it really is a historical building with great river view. The river side view here is a power plant or something. Rooms are average for BW and the on site parking beats the parking garage down the street and may be the best feature. And, there's the noise, not only construction on the back side but traffic on the front side rooms. Seriously, I had to check to see if a window was open! Not just the big trucks on Bay, but the motorcycles, cars and boisterous pedestrians and (drinking) hotel guests. Only thing I didn't hear we're the historic carriages. Like real estate... location, location...

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
HillCountry TXN Thank you for taking the time to leave a review! I do apologize for any issues you may have encountered while staying with us. Unfortunately being located in Historic Downtown, you have your night life and day life noises. We do hope that the construction going on in the back, while decrease with them, moving to the interior construction. I do hope that other than this, you did enjoy our complimentary hot breakfast, and your room. Have a Wonderful Week Maria C Front Office Manager

"horrible woman at front desk"

2
26/10/2017

repeatedly call front desk to make reservations, woman told she would call back in 5 minutes, never did. rude when I finally arrived, but in her defense she was extremely busy, hotel management needs to get more help at front desk!!!!

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Christinah, Thank you for taking the time to leave us a review We appreciate any and all feed back from our guest. I most certainly will make sure there is enough back up at the Front Desk. Have a wonderful Week Maria C Front Office Manager

"Navy Reunion"

5
24/10/2017

Every year, we look for a hotel that will meet our needs. Our needs were met here and we were in walking distance to many places of interest. The staff was very friendly and helpful. Our rooms were clean and comfortable. Worth the stay.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Fran R! Thank you so much for taking the time to leave us a review! I am so happy that you enjoyed your Navy Reunion as well, as enjoying your stay with us! We hope everyone arrived safely back home! Maria C Front Office Manager

"Construction nearby ruined it"

3
23/10/2017

I had several conversations with the hotel prior to my arrival and the nearby construction was never mentioned. Nor was it on the website. Big fail! Details of our reservations were not accurate, despite those same several conversations. We were a large family with multiple rooms. Who was paying, who could get a key, etc. not handled well. I believe more training is needed to refine the actions of the staff to be consistent and caring about your guests.

"Rooms nice, construction site next to the back of the hotel Not nice"

3
23/10/2017

This is a normal Best Western hotel. We have stayed in them fairly often as a family. (2 adults, 2 children). The rooms were well kept and comfortable. The included breakfast is always nice for a family trying to keep costs down. The location of the hotel is great for those wishing to explore the historic district. City market and the Trolley stops are an easy walk away. The problem with this hotel has to do with a construction site for a new hotel just across a one lane street from the back of the hotel. It is unclear how long the construction will take but it serves as a wake up call for anyone in those back rooms at or before 7am. In addition, this is a pet friendly hotel and we had two dogs next door which barked at the construction workers and the noise, providing additional noise at that early hour.

"Great dog friendly hotel!"

5
23/10/2017

We had an amazing experience at this hotel! It was clean and nicely decorated which isn't always something you see at a pet friendly hotel. Breakfast was great with lots to choose from and the staff was very friendly. Thank you for a fantastic stay!

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Shannonedwardr! Thank you so much for leaving us a review on TripAdvisor. I so happy to hear that you enjoyed your stay with us! We hope to see you on your next visit to Savannah! Safe Travels Maria C Front Office Manager

"Great Riverfront location"

5
19/10/2017

Walking distance to riverfront or central park. $20 to park at hotel. Construction in back caused cars parked in rear of hotel to wait until equipment was moved to enter or leave. Room was big and clean.

"Ripp Off Artist."

2
18/10/2017

Made reservation for one day (months in advance) the total charges was $139.55 (AAA rate) When I arrive at the hotel I requested that I was going to stay a second day on it. The clerk only told me that there was a $20.00 charge added for parking ny vehicle at hotel. ????I told her that I had never heard of any hotel charging for parking. But we did stayed not knowing to our surprize the were gonna charge us more for the second day, the clerk never mention to me that it was going to be a different rate for the next day. So to our surprise my bill for the second $187.71 plus the $139.55 for the first day so my total will be $327.26 for the two days, instaed of the $279.10 that should have been, when I confront her about it she said the rate change because my first day was monday but on tuesday the rates went up????????WTF....HOW CONVINIENCE.....I paid that because I did not want to humiliate my wife at that moment or worst get arrested.....I had visited Best Western in various locations on the east coast and this ones took the cake, NO MORE BUSINESS FROM ME.

"Very Nice Hotel and Resort"

5
18/10/2017

Everyone was cordial, helpful, and was able to answer all of my questions. Someone was always at the front desk. They knew directions on how to get to places in the community.The only problem was that the parking lot was full, but they did provide parking at a reduced rate across the street from the hotel, so that was a better deal. I would probably stay there again if need be.

"very nice hotel"

4
17/10/2017

great location, price in line with other hotels in the area. Big surprise was the $20.00 per day charge to park in the hotel parking lot. Close to River Street and many good places to hear live music. Enjoyed our stay and would come back again.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
B7542QNstevenm, Thank you for taking the time to leave us a review. We greatly appreciate all feed back from our guest. I am happy to hear that you enjoyed your stay with us, and enjoyed our great location, right of Bay street. Everything is literally within walking distance. I do apologize for any inconveniences you may have encountered with parking. Unfortunately being located in the Historic District parking is charged. We do offer an alternative, we have a off site parking lot, which we charge 15 dollars for a night. Saves a few dollars, and Security walks that premises as well. We are looking forward to having you stay with us on your next visit! Safe Travels Maria C Front Office Manager

"what to watch for"

3
16/10/2017

check your bill charges for parking extra amenities are close staff is very friendly wifi was the pits off and on throughout the stay and tv remote would not work reported to staff. City tour was great with exceptional history by driver. walking to water front close and central area also close

"Breakfast good, housekeeping not so much"

3
10/10/2017

First off, this is more of a motel rather than a hotel. Doors to rooms open to parking lot Free included breakfast was great : lots of choices: bacon,eggs,sausage,coffee, juice, muffins, fruit, oatmeal, yogurt and waffles. The food services staff was wonderful and very kind. Beds in room very comfortable and room was nice. I don't really understand the housekeeping issue ( maybe they don't have enough staff?) the day after our first night when we came back to our room mid afternoon, the room hadn't been serviced and we were out of toilet paper, tissues and soap. I couldn't get anyone to answer the front desk after trying multiple times so I went down to the front desk and informed them our room hadn't been serviced and was told we had a "do not disturb" sign on our door. This was not only untrue but impossible as there wasn't even a sign anywhere in our room or on our room indicating either do not disturb or please service room. I was also told that the housekeeping staff had already left for the day which, being it was the afternoon, I thought very odd. I was asked what was needed from housekeeping the following day (another odd question since every "hotel" or even "motel" I've ever stayed in has had housekeeping come everyday for everything.) The following day our room was serviced. I'm not sure Best Western knows of this issue but I've never seen it in any Best Western or any hotel I've ever stayed in. There was a lot of noise coming from drunk people fighting and hollering right outside in the parking lot as well but being Octoberfest, that is to be expected I suppose. Other than that, the location was great and we didn't have any issues regarding the construction since we were out enjoying the city during the day. I would consider staying again if the housekeeping issue is rectified. No guest should have to go down to the front desk for toilet paper or to make sure their room is cleaned and restocked.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
ShortCake1972, I do apologize for the inconvenience you encountered while staying with us. I will be speaking with our Housekeeping manager over this issue, and try to pinpoint what exactly happened that day. I would like to look more into your reservation and stay with us. If you could as your earliest convenience give me a call, so that I could I would greatly appreciate it! We do hope that you will consider staying with us again, here at Best Western Savannah Historic district we hold ourselves to high standards and We are embarrassed that this occurred. Looking forward to hearing from you soon Maria C Front Office Manager

"Average"

3
09/10/2017

The location was convenient but hotel average. Not enough seating at breakfast. Comfortable beds. Not enough parking available. The concierge service was very helpful. The front desk staff were very friendly and helpful.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
z2491HRpamelar, Thank you so much for taking the time to leave us a review! I am happy to hear that out location was beneficial for you visit to Savannah. I do apologize for any inconveniences you may have encountered during breakfast, and our parking. I do hope this will not stop you from staying with us again, on your next visit to Savannah. Safe Travels Maria. C Front Office Manager

"Sav BW"

4
09/10/2017

great location, a bit noisy though, good breakfast buffet parking is a bit of a problem, very limited accomadting for a large group, we had a bachelorette party and worked out very well, able to walk to restaurants and clubs

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
ReneeS! Thank you you so much!! We are so happy to hear that you enjoyed your stay with us. We hope you have an amazing Wedding Experience!! Have a Wonderful Week Maria C Front Office Manager

"Ok"

3
07/10/2017

Place was fine we don't need much we just like to sleep a little bit while on vacation. Wish there were places that would only charge for the seven eight hours in the shower you're using. For we don't live in hotels nor do we care to being a hotel if we're not sleeping or showering. I know that makes us different than other people so that's why our review maybe a little harsh.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
T1721KYroys!, Thank you for taking the time to leave us a review. Unfortunately I am not sure if there are any places in Savannah that only charge for sleep and bathing. I am however happy to hear that while you stayed with us, you really spent your time roaming the Historic City and taking in all that Savannah has to offer. I hope that you enjoyed your stay and vacation. Safe Travels Maria C Front Office Manager

"If you like the smell of wet dog.... stay here."

2
07/10/2017

I had a terrible weekend in this motel. The rooms smell like wet dogs. My AC did not work properly and the room was damp. The bathroom sink drained on the bathroom floor. I was moved to another room after my first night and promised a credit for my first nights stay, and an emailed receipt. Neither has arrived.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Jerry R., Thank you for taking the time to leave us a review. If you could please call me at your earliest convenience so that I can look into your reservation and confirm the credit you were to receive as well as the receipt. This is usually given to you at check out, but in case this was missed, I wanted to confirm the email address on file that way, it may be emailed. I do apologize for the inconvenience you encountered while staying at our Hotel. Here at Best Western we hold ourselves to a high expectation, and are embarrassed that we did not meet our standards or exceed them. Have a Great Week, Maria C Front Office Manager

"Best western"

2
03/10/2017

Poor Stay very loud traffic along with construction front and back of hotel but was posted Cleaning staff not so good not up to leaving items like towels and soaps 2 times door to get into jammed each day and reported breakfast was a 10..

"Decent not great."

3
02/10/2017

Overall it's an fair hotel. The cleaning crew needs to step it up (dirty toilet paper when we arrived in our room and no fresh towels without asking), but other than that we had no problems. I would stay there again.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
RMcFall! Thank you so much for taking the time to leave us a review! We greatly appreciate all feedback. I will be speaking with the housekeeping Manager over this! I apologize for this, here at Best Western Savannah Historic District we hold ourselves to high expectations. I hope we see you again, and are able to exceed your expectations. Have a great week! Maria C Front Office Manager

"Savannah"

3
25/09/2017

Decent place to stay; staff was great; breakfast was good, however, parking was crowded and cost $20 per day; the noise from the street was VERY loud all night long; Construction in progress between BW and the River was not the view I had hoped for.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Belinda R! Thank you for taking the time to leave us a review! I am very sorry to hear that noise was a inconvenience during your stay with us. Construction is going on behind the hotel, we hope to see the noise decrease in the Month of October and November since construction on the exterior will be finished. We are located off of Bay street, that also turns into Highway 80, and unfortunately it is a busy street. I am however happy to hear that you enjoyed breakfast and our lovely staff! We hope that on your next visit to Savannah you will give us another opportunity to exceed your expectations with your stay! Have a Lovely Week Maria C Front Office Manager

"GREAT PLACE TO STAY IN SAVANNAH!"

5
24/09/2017

It was clean, and while we arrived early (before 12noon) they were able to give us a room that was ready before the 4pm check-in time. The staff was friendly and the concierge was extremely helpful with tours and information etc. The location was perfect ~ close to historic areas, riverfront, and city center shopping district. I would definitely stay there again.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Christine S! Thank you so much for taking the time to leave us a review on TripAdvisor! I am delighted to hear that you enjoyed your stay with us! And we look forward to having you stay with us again. Travel Safely! Have a great week! Maria C Front Office manager

"Hotel staff can make a great trip even better"

5
24/09/2017

ABSOLUTELY WONDERFUL STAFF. Everyone working there was exceptionally friendly and helpful all of the time. Seriously-even the man working on the lovely pool had it up and running ahead of the posted schedule. ALL OF THEM, the great location, perfect parking situation (I didn't even use the car once anyway)security, nice clean room, bathroom,closet,comfortable bed and everything working-wifi to refrigerator- made seeing beautiful Savanna even much better than it is to begin with. AND this is a genuinely PET FRIENDLY establishment. As for any construction going on behind the hotel: I didn't hear a word about it from any other guests, didn't even know it was going on till I actually saw it by walking back behind the property and I consider it a NON ISSUE- PERIOD.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
189Ronaldh! Thank you so much for taking the time to leave us a review!!! I am so happy to hear that you enjoyed every aspect of your stay!!! I am beyond thrilled that you enjoyed our staff and that we exceeded your expectations!! We hope to see you on your next visit to Savannah! Have a wonderful week! Maria C Front Office Manager

"Great value and location"

5
24/09/2017

We always stay here when we visit Savannah. Easy walk to waterfront. Rooms are spacious and clean. Pool is nice and private. Check in was fast and easy. Plenty of parking. Great hot breakfast with hot and cold items.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Vicki7984! Thank you so much for taking the time to leave us a review! I am so happy to hear that you enjoyed your stay with us. We are only two blocks from the waterfront, and located right off of Bay street, everything is in walking distance. We appreciate all feed back!! Have a great week! Maria C Front Office Manager

"Spend a few dollars more and get better. It's worth it!"

3
19/09/2017

Property is located next to construction and could hear noise. Rooms were clean. Breakfast was better than continental but average for downtown savannah hotels. Food items were warm-cold and need to be microwaved. Had issues with no housekeeping and reported it. It took 3 requests over a 6 hour period to get someone to clean our room. We left room at 11:45am and let the front desk no when we left. after the 3rd request for housekeeping, we were advised that if you are not out of the room by 11am, your room will not get cleaned. Overall, the beds were nice but being from Savanah and returning their quite frequently to see family I have stayed in the majority of the downtown hotels. While the Best Western is a good price for the location, if you look at similar hotels in the area, if you spend a few dollars more, you can get a much better hotel.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Fun G, Thank you for taking the time to review us on TripAdvisor. We appreciate all feedback from our guest. I will be speaking with my Front Desk staff, as well as the Housekeeping Manager over your review. To clarify communication and guest needs. Thank you again Have a great weekend! Maria C Front Office Manager

"Too expensive for what we do indeed get for the price"

3
18/09/2017

First time staying in a hotel in Savannah. It says it is a hotel but it's more of a motel since it faces the busy street or a huge construction site. Construction began at around 8am....which is very inconsiderate. Parking is $20 a day, which is a ridiculous price. Save your money and book an actual hotel.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Cloudineg, Thank you for taking the time review us on Trip Advisor. We appreciate the feedback. Best Western Savannah Historic District is a exterior Hotel. Unfortunately that does leave us open to Bay street and Williamson street. I apologize for any inconvenience this may have caused you during your trip. Construction has a permit to start work from 7am to 7pm, but we are looking forward to them wrapping up the exterior work in the month of October. Have a great day! Front Office Manager Maria. C

"You will get taken for parking but the hotel stay was okay."

4
17/09/2017

The hotel staff was great but the should let you know you have to pay $20 for parking before booking. I definitely would have gone somewhere not in historic district. Corporate greed. The breakfast was decent enough.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Linda196114 Thank you for taking the time for leaving us a review! I am happy to hear that over all you enjoyed your stay with us here at the Best Western Savannah Historic District. I do apologize for any inconvenience the parking fee may have caused you during your stay with us. I hope that you have a Great Week! Maria C Front Office Manager

"Evacuating Irma "

2
15/09/2017

This hotel is in a very shady area of town. Too many random individuals walking around all during the night in the area. The rooms are ok, beds were very uncomfortable. Our puppy found glass on the floor! Rooms are open to the outside?and property does not have a fence or barrier.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Jdedcdcd, Thank you for taking the time to review us on TripAdvisor. I did speak with our Housekeeping manager, after speaking with you over the glass being found in the room. We do have Officers off duty that provide security during the night to minimize any trespassing that may be occurring. Being an exterior hotel, our rooms are located off of walk ways. I do apologize for any inconveniences that this may have caused your during your stay. I hope that you arrived safely to your destination. Have a great weekend Maria C Front Office Manager

"good value in great location"

4
13/09/2017

The Hotel all in all needs a little update, but is clean and the location is unbeatable. At the time we where there there was construction going on at the nearby property, so during the day it was very noisy, but it stopped during the night.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Armin P! Thank you for taking the time to review Best Western Savannah Historic District. We are looking into a renovation in the beginning of next year for our guest rooms, and We are all very excited to see the new changes! We hope that once this renovation is done, You will stay with us again. Have a Great Week Maria C Front Office Manager

"Great bed, not so great shower"

4
11/09/2017

The room was nice. However, the shower wasn't very clean the first day. The bed was wonderful and comfortable.Location of room wasn't ideal, as we could hear highway noise, but that wasn't a deal breaker. Savannah is an awesome city.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
BobN3104PO! Thank you for taking the time to review the Best Western Savannah Historic District! I do apologize the inconvenience you may have encountered. I will be speaking to our Housekeeping Manager. We hope to see you stay with us again on your next visit to Savannah. please feel free to call 912-233-1011 Have a great week! Maria C Front Office Manager

"Excellent stay."

5
10/09/2017

This is a great place to stay. The hotel and location were perfect for our trip. I would stay there again. In the morning at breakfast we were met everyday with a smiling and accommodating wonderful lady named Melody. She started our day with with joy. Thanks to you darlin'.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Bob1258 Thank you so much for taking the time to review us on TripAdvisor. I am so pleased to hear that you enjoyed your stay with us! I most certainly will inform Melanie, that you enjoyed her Breakfast Cheer! We hope to see you on your next visit Savannah! Have a Great Week Maria C Front Office Manager

"Stay in Savannah"

4
09/09/2017

The only thing that bothered me was paying for parking and I could not park at the hotel as all of the parking was taken. Had to park at a near by lot. When reservations were made this was not disclosed to pay for parking. If this is something that is charge it should be disclosed up front.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Janet T, Thank you so much for taking the time to review us on TripAdvisor. I do apologize for any inconvenience this may have caused you. I have spoken with my Front Desk staff, to make sure that if we are booking reservations over the phone, we are informing our future guest of Parking Fees. Have a Great Day Maria C Front Office Manager

"What a great time!"

5
05/09/2017

Stayed at the Best Western while doing site seeing in Savannah. The staff was friendly and you could walk to many of the sites from the hotel. If you did an Old Savannah Tour they would pick you up at the hotel. The hotel was clean and safe. Looking forward to another getaway soon.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
GarymZ2489WD! Thank you for taking the time to leave us a review here on TripAdvisor! I am pleased to hear that you enjoyed your stay with us here at the Best Western Savannah Historic District! We look forward to hosting you again, on your next trip to Savannah! Have a Wonderful Week Maria C Front Office Manager

"Great customer service but room was disgusting."

2
03/09/2017

Customer service is great. The room itself was incredibly dirty. I don't know how someone could say it was cleaned. The floor was terrible. There was pubic hair in the bathroom and bathtub. Dust everywhere (a fingernail/toenail was on the table by the phone). The refrigerator was gross. Even the cups had gross stuff on it. $150 a night plus parking? 100% not worth it.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Elizabeth C, Thank you for taking the time to leave us a review on TripAdvisor! I would love to have the chance to talk you over your stay, that way I can speak with our Housekeeper manager with a bit more detail. I do apologize for the inconvenience they may have caused you during your stay. Here at Best Western we hold ourselves to high standards! This is most certainly not acceptable. Please feel free to give us a call 912-233-1011 Thank you so much Maria C Front Office manager

"Clean family motel."

4
02/09/2017

Clean family motel with swimming pool, breakfast included. Motel is at the beginning of historic distract and short walk to many restaurants. Wireless internet reception very poor in the rooms and could only connect in lobby. Rooms clean and spacious.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Rob_mtl! Thank you for taking the time to review us! I am happy to hear that you and your family enjoyed your stay with us here at the Best Western Savannah Historic District. We are located right on the corner of Bay street and Martin Luther King, perfect location to be in walking distance to the riverfront, City Market, Broughton Street, and of course Bay street. I most certainly will be speaking with Our Chief Engineer over the wifi, and making sure we are not having any issues with room connections. Thank you again! Have a Great Week! Maria C Front Office Manager

"Excellent Customer Service"

5
02/09/2017

First and foremost the customer service was great!!!! She was very personable and helpful. Room was great! We had a refrigerator which we needed.. Nice breakfast layout. Friendly staff all together....

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Kreneev! Thank you for taking the time to review our property! I am so pleased to hear that you enjoyed your stay with us! We hope to have you stay with us again! Have a Amazing Week! Maria. C Front Office Manager

"Miss Managed and Miss Serviced"

2
01/09/2017

Location - Good: Price - Reasonable; Quality Poor at best. Broke towel racks; Smashed Clock Radio; Town Lamp Shades. Security horrible. No one needs a key to enter hallways to guest rooms. Street people arrive to partake in free breakfast; Room carpets NEVER vacuumed.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Mr. Ralph6269 Thank you for your review. I would like to further discuss your stay, and apologize that it did not meet your standard. At your earliest convenience please contact me at 9122331011 Thank you Have a great week Maria. C Front Office Manager

"Historic District"

5
31/08/2017

This is our second time in Savannah. It is an excellent place to stay. Convenient to River St. and shops. Mary, the concierge, is wonderful. She has excellent recommendations. This is our second time here. The trolley tour is a great way to get around the city. We walked everywhere this time around.

"A drive north thru the southern costal states"

3
30/08/2017

We were very pleased to find a location close in town Savanna, on the River and close to the Riverwalk. Having stayed regularly at Best Western facilities, I was supposed at the Plus Designation for this unit. Friendly yes, well located of course but being crowded out by large surrounding new construction.

"Best Hotel to Stay At"

5
29/08/2017

Rooms are always clean and above standard... Staff is always very helpful... Breakfast is over the top!!! Wi Fi is excellent and easy to connect... Pt Room is very clean and machines work well.. Manager and staff always very courteous...

"Pleasent stay"

5
28/08/2017

Clean, secure, attentive staff--Nice room! Will come back again...Excellent location near the river front in the historical district...Staff was attentive...Housekeeping did a wonderful job to make sure my stay was enjoyable...Room was clean and modern...

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
W7370BKwalterr! Thank you so much for the great review!!! I am so happy to hear you enjoyed your stay with us, here at Best Western Savannah Historic District. We try to exceed all expectations our guest have, and strive to make each stay memorable. We hope to see you on your next visit to Savannah! Have a Wonderful Day!! Maria. C Front Office Manager

"Location beats all"

3
25/08/2017

The proximity of this hotel to the historic district is the most significant trait for choosing this location. But so are many other chain hotels within a block or two. Our room was satisfactory except for the inadequacy of the outside light block. There were tracks for curtains for this, but no curtains. Breakfast was also adequate, but go enjoy some of the many other restaurants Savannah has to offer.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Julie. F ! Thank you for your review! We are planning to renovate early next year (Guest Rooms) If I am not mistaken this maybe something they are looking into. We are located right off of Bay street, in down town Savannah. Everything is in walking distance, and we most certainly have AMAZING restaurants near us. Have a great day! Maria C Front Office Manager

"Dated room with construction "

2
22/08/2017

Great location however room dated with mold on walls in bathroom. Heavy construction behind hotel they begin work at 7:30 with noise and parking everywhere. Some cars in hotel spots got blocked in with equipment.

"Decent hotel"

3
16/08/2017

It was a fine hotel, but a little run down. When I called to make my reservation, the man at the front desk took my number and said he'd call me back in 10 minutes because there were several people at the desk needing help. He didn't call back, I waited 30 minutes, so I called back. Someone else answered and said that things had just calmed down when I called. That doesn't bother me, but there was only one room left, and I wonder if they would have given it to someone else if I hadn't called back when I did. The concierge was incredibly helpful. Due to a late delivery, there wasn't enough breakfast for everyone, so the concierge recommended a restaurant that was delicious. As others mentioned, the construction was bothersome, paying for parking was annoying (but not a first).

"Girls Trip to Savannah"

3
16/08/2017

Each year myself and friends pick a destination for our summer road trip. Because time was limited this year, we chose to go to Savannah again. This was not our first visit and we have stayed at different hotels in the Historic District. This was our first time at the Best Western. Lets start at check-in. The staff was very friendly and helpful. They explained about the construction and the parking fee. We have never paid for parking at another hotel so maybe this was implemented within the last few years. It was located within walking distance to everything. The room was small and average but equipped with all the amenities. We went to the pool area around 4:30 pm and it was loaded with leaves on the bottom and I noticed the filters were not on. Having a pool myself, I thought to myself with as many people using the pool the filter should have been running. We did eat breakfast there and there was a nice selection to choose from. Again upon checking out, the staff was friendly and asked about our stay. I gave it an average rating because of the noisy construction and feel the rooms could be updated with a more friendly decor.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Msly10, Thank you for your review! We do plan on updating the rooms next year, with new furniture and new looks. I will speak to our head Engineering in regards to the pool and its filters. I do apologize about that. I do hope you enjoyed your visit to Savannah., and that Your next visit you give us another chance to exceed your expectations on room decor and pool status. Have a Great day! Maria C Front Office Manager

"Go anywhere else"

1
16/08/2017

The concierge is extremely rude and condescending. Also, we were charged $20/car for parking and $20/pet upon arrival, neither of which we were informed about during booking (despite specifically requesting a pet friendly room). Treated badly and ripped off - we were better accommodated at roadside Red Roof Inn and Days' Inn we've stayed at so far on this road trip. P.S. - never written an online review before, but mad enough to write this on their own spotty wifi

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Hsade2014, Thank you for taking the time to Review us here at Best Western Savannah Historic District. Here at the Best Western though we are pet friendly we do charge a $20.00 fee per night. Our Parking is $20.00 per night as well, we do offer alternative parking option that cost 10.00 per night. I do apologize for the Guest Service that you received, we do strive to surpass any expectations our guest have. I will be speaking with our concierge and our staff over the service that is being provided. Have a Great Day. Maria C Front Office Manager

"Savannah trip"

2
15/08/2017

The hotel in general was just okay they need help controlling the construction behind the hotel and the transients that walk by and hang out in the stairwells. Being they charge you $20 a night to park your vehicle and then you have to fight with the construction crew at the hotel behind it to get your car out and in they park in those spots with no consideration for the guest that pay to park there. The construction crew starts at 7 in the morning till 4:30.We had are difficult time checking in and the woman at the desk had to help get our room ready. We found a dirty washcloth in the shower and only had a quarter roll of toilet paper . They remedied the problems with the room on the second night.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
JBVERO! Thank you for taking the time to review us here at the Best Western Savannah Historic District. I do apologize for the inconvenience you faced while staying with us. We are working to limit the access the construction staff has in our parking lots. Here at Best Western we hold a high standard on the Quality of service we provide, We take all comments to heart and will do everything to fix and exceed any issues brought to us. Have a wonderful day! Maria C Front Office Manager

"Great Stay, Great Staff. "

5
13/08/2017

First I will start with, construction is going on behind the hotel... not as bad as it looks. I stayed in the back and didn't hear much of anything, if you're a very light sleeper as for a room away from it. second. The staff was nice, Maria checked me in and informed me of the construction going on and the parking fee (Which is not out of norm in downtown savannah, 20 dollars is far better than some places charge) Lonnie was very sweet when I came back to the desk to get an extra key... since i lost one I had. Third. Breakfast is your usual free breakfast, gets you full. Fourth.The concierge was very patient with me and my wife. Though it wasnt our first visit to Savannah it was our first detailed visit. THE OLD PINK HOUSE WAS GREAT! 5th. Rooms are small and comfortable, clean but needs some updating on the look. Lastly. I was checked out by a young man in a button down shirt who again was friendly. Staff asked me about my stay, and made sure we were happy. Thats all you can ask for... I plan on coming back... Big Plus the wife was happy. She loved the small pool.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
RPeters0067! Thank you for taking the time to Review us here at Best Western Savannah Historic District. I am so happy to hear that you enjoyed your stay with us. We do try to offer an alternative with our parking, since we have a Parking lot located off site, we charge only 10 to park there per night. Here at Best Western we strive to make every guest feel at home and well taken care of. Very pleased to hear we meet those expectations and exceed them as well. We look forward to having you and Mrs. Peters stay with us again. Have a safe trip back up North! Thank You Maria .C Front Office Manager

"Great Stay"

4
10/08/2017

Concierge was wonderful. Check in was quick and easy. Breakfast was very good. I know you can't leave breakfast out long, but when on vacation it would have been nice to sleep until 9-10 and then have breakfast.

"Family trip"

3
09/08/2017

Visited a Thursday-Sunday. Construction did not bother us. Parking is difficult but manageable. Close to River Street. Check-in was pleasant. Concierge was available but not overly friendly. We asked her for recommendations for things to do and she said "she didn't know what we came to Savannah to do".... just not welcoming as the first face you see. Not a bad stay hotel wise though...Honestly, the hotel went to three stars because of horrible, horrible coffee served in the breakfast area. I am not a coffee snob but it was one of the worst I'd EVER had. Small investment for a better coffee system would've made this a 4-5 star review.

, Front Office Manager at Best Western Savannah Historic District, responded to this review
Amanda B Thank you for taking the time to leave us a Review! Thank you for choosing to stay with us here at Best Western Savannah Historic District. I do apologize for the lack of friendliness you encountered with our concierge. We most certainly will bring this to their attention. Management will most certainly be looking into a better Coffee product. We do hope that your next visit to Savannah, you choose to stay with us here at Best Western again, and allows us the opportunity to make your Whole Stay a memorable one. Have a Wonderful Day Maria. C Front Office Manager

"OK hotel Location is close to River Street"

3
08/08/2017

Four adults and one child stayed in Savannah a few weeks ago. The hotel price was low (125.00) but then there is a twenty dollar per day parking fee. The hotel room we stayed in was on the 2nd floor and the room was adequate but it always felt damp even when running the AC nonstop. We were on the front side so didn't have an issue with noise but the back side could get noisy with the new construction behind the hotel. Breakfast was not too bad, cereal, eggs, bacon, but on the third day we got there about and hour before it closed and most of the food was gone, the other days staff could be seen bringing out more as needed. We were there Sunday-Wednesday. The one good thing about it was the location. You could walk to many places, but would try to get a nicer hotel next time I visit.

, Front Office Manager at Best Western Savannah Historic District, responded to this review
Debbi C! Thank you for your review. I apologize for the less than pleasant stay. We strive to provide our guest the highest quality of customer care, and a Outstanding stay experience. Management will most definitely be looking into making sure every morning Breakfast is committing to make sure every guest has breakfast items to choose from. Thank you for your feedback on your stay, We hope here at Best Western that you will give us another opportunity to make sure your stay is the best that it can be. Have a Wonderful Day Maria. C Front Office Manager

"Not bad"

3
08/08/2017

The construction was not nearly as bad as the reviews led me to believe. I directly faced the construction and couldn't really hear anything. The location is great for both River Street and the City Market area, which is both convenient and also annoying to hear drunk people staggering back to their rooms at 2am. It was the people wandering around that woke us up throughout the night-- not construction. I would stay here again, but I would try and request a room not facing River Street due to the noise at night. Breakfast was fine, pool was ok, staff was nice.

, Front Office Manager at Best Western Savannah Historic District, responded to this review
CMHarding Thank you for your review! I do apologize for any inconvenience the night life of River street may of caused with the noise. I am happy to hear that the construction was not an issue. We do have a property being built directly behind us which leads construction to start from 7am to 7pm Monday -Sunday. We do try to inform all our guest of this, and attempt to accommodate any light sleepers to the front of the property. We do look forward to having you stay with us again on your next visit to Savannah.

"Not Bad except for construction"

4
07/08/2017

Booked hotel online- on arrival staff was courteous- room was clean- pool area clean. Only issue was with very loud construction of new hotel going on right behind this hotel- we were in one of the back rooms facing the construction site. We were awakened very early next morning before 7AM! No sleeping in here. If I had known I would have booked elsewhere. Other than that was pretty good. Mary the concierge was wonderful- so sweet and helpful- gave us good advice and made arrangements for our tour of Savannah.

, Front Office Manager at Best Western Savannah Historic District, responded to this review
Emilyjx3206VQ! Thank you for your review! I do apologize for the inconvenience the construction may have caused you while staying with us. We hope you will give us another opportunity, should you come back to Savannah. We do have the front of house rooms, that are not located near the construction which most certainly does eliminate the noise. We are happy to hear that other than the construction you enjoyed your stay with us. And that Mrs. Mary was able to give you all the ins and outs of Savannah while staying in our lovely Historic City. Have a Lovely Day Maria. C Front Office Manager

"Good Location"

4
01/08/2017

Good Place for budget minded..building new hotel behind so was a bit noisy at 7am. Walking distance to River Walk is easy..Pool was small but perfect for quick dip..Parking fee is not advertised..across street should be included Will be back.

"Savannah Historic District"

3
28/07/2017

Hotel is in a great location for the City Market area. Best of all you can park your own car till 3pm on checkout day. Busy but comfortable and close to the number 16 trolley stop. Concierge is very helpful. Be wary of rooms on the river side as there is a large construction project behind the hotel. Overall it was a good value compared to other hotels in the Historic district

"Loved this hotel."

5
26/07/2017

Unexpected gem. A fraction of the price of the nearby big names but the room was updated, clean, and delightful. The service was fantastic every time we interacted. Even let us leave our car past checkout time as we explored the city. Would go back in a heartbeat.

"Terrible "

1
25/07/2017

The location should be good but currently all along the hotel another building is being built. That means being awoken at 6am by hammers and cranes. The hotel should let customers know and discount their prices. The rooms are old and not well maintained especially the bathroom. Finally the staff is not helpful and not numerous enough generating long waits for customers.

"Disappointing Customer Service was just the beginning"

2
25/07/2017

Please advertise the hotel as it is! It boasts a beautiful, river view, and excellent customer service- it was a view of the construction next door, which towered over the BW property and began at 7a on Sunday. Not aware of construction until we saw the sign in the lobby (was not told by hotel rep). Train your people - particularly, Lonnie - to be happy to see guests, because we are paying her wage! She did not smile, or welcome us. Lonnie did thank us for our patience upon check in - it took 40 minutes for her to make an additional reservation for the couple in front of us, who booked 2 rooms but only got 1. Every staff had excuses for why things happened, but never apologized or took responsibility - from the fact that our room was never serviced, to why our keys didn't work the next day (there were others at the desk with the same problem). Don't offer "free" breakfast (I'm pretty sure I paid for that, with a fee of $188/night) and then stop replenishing food at 9a, with an hour left to serve. When I stopped at the desk to ask for housekeeping to stop by, because we were missed, the man told me they had left and that wasn't possible. He told me to take towels with me - we were on our way out. I asked if the garbage could at least be emptied, and if we could have the towels placed in our room then. He agreed. Someone emptied the garbage but left us a nice wad of some candy in the new liner (gross!) - and no toilet paper. We had to ask for toilet paper twice, because there was no spare. The TV was horrible - all but local channels cut out repeatedly. Fridge did not get cold. Room had glow sticks hanging on mirror from prior guest. The best thing about this hotel was the location to City Market. I am very disappointed, overall, with my first experience with Best Western.

"Great Location"

4
22/07/2017

The hotel was a little older but pretty good. There was some construction going on behind the hotel. It was a little loud in the morning. There was a little trouble with check-in, but overall it was okay. The location of the hotel is great for Savannah. You are able to walk most places.

"Very Good Location"

4
21/07/2017

My daughter and I drove from Florida to NJ and decided to stay in Savannah for 2 nights. We chose this hotel because it's in the historic district and we walked everywhere. Our room was on the 2nd floor facing the construction of a new hotel across the street. Fortunately for us, we arrived on Saturday evening and stayed until Monday morning so we missed the construction noise. It started on Monday morning. Be prepared to pay for parking. The cost is $20.00 per day. The room was clean, with 2 queen beds which were pretty comfortable. The bathroom was large and clean. A small refrigerator was included in the room. The breakfast was not bad. There was alot to chose from - regular and decaf brewed coffee was served. Scrambled eggs, sausage and biscuits. If you want a homemade waffle, you can make it yourself. Fresh fruit, oatmeal, hardboiled eggs etc. The location is excellent. Walking distance to see the sights. I would stay here again.

"2 night, Don't need more"

3
19/07/2017

We stayed 2 night in this BW hotel and it was enough. We got a room at the ground floor at the rear of the hotel were there are Big construction works going on. A lot of noise also on saturday morning. Room quite small with " 2 dwarf " size beds and a few beetles on the walls. Breakfast was the classic best western, basic but fresh and clean. The staff was excellent.

"Don't waste your money"

1
19/07/2017

Made reservations on May 8 for a July 11 arrival: myself and friends visiting from Europe who had never been to Savannah. We arrived to find out our rooms were facing a very big construction site right across the tiny street (not 30 feet from our door): deafening noise and dust everywhere. We politely asked for other rooms and were treated like dirt by the lady at the front desk. When I told her I would not have booked there in the first place had I known about the construction, she told me they had no obligation to tell me because it was not "their" construction. Our new rooms were on the other side of the hotel: the carpet was full of debris, bathroom floor and toilet were dirty (see pictures) and we had no towels or toiletries. I called and asked if I could have towels and was told "If you want towels you can come pick them up at the front desk" before she hung up on me. My friends had to change room one more time because their 2nd room reeked of sewage: four employees from the hotel came to the room, one after the other, before deciding that yes, it was too much to bear. Next evening when we came back: still not vacuumed, and again, no towels!! Had to go back to the desk and get some more. They even managed to mess up our check-out: this is the worst experience I've had in years, extremely noisy, dirty, and some very rude employees. Also, parking is $20 a day but there's a lot right next door where they only charge $10, FYI!

"Great staff"

5
19/07/2017

The staff was kind and accommodating. We traveled with several children and stayed in multiple rooms. They had a variety of items for breakfast and everyone enjoyed their stay. We would stay there again.

"Great Location, Amazing Staff, Well Maintained & Pet Friendly!"

4
15/07/2017

We arrived a few hours early before our 4 pm check-in time. It was extremely hot. We were tired from the road & were anxious to get checked in and cleaned up before we headed out to our historic tour of Savannah. Ray at the front desk was extremely helpful and called me on my cell while we were out walking to let me know that he had got us into our room early. We truly appreciated his kindness in taking good care of us! A hot shower was extremely welcome after an 8 hour drive as well as unpacking our vehicle of our bags. It was nice to get settled & begin our excursions. The hotel is located in an amazing location that allows you to walk to many of the historic sights, restaurants & shops. It was well maintained motel the rooms were spotless! We found the price reasonable especially given its convenient location. The concierge (a young lady) was also very helpful in giving us an overview of what attractions, mapping etc., that were available. All in all I would recommend this family friendly establishment in downtown Savannah Georgia! We had a very nice time.

"Fantastic location"

5
10/07/2017

The location is great, walking distance to everything. Room was large and comfy, third floor was nice and quiet, free wifi but have to pay for parking. Normal hotel breakfast. Does need some maintenance and rooms should be serviced everyday, my pet hate when they aren't.

"excellent !!"

5
10/07/2017

First of all .. DON'T always listen to bad reviews !! Motel was great ! Clean / safe / friendly staff/ walking distance to everything !! And the construction is NOT as bad as everyone says ! Highly reccommend !! Fun times from Ft Myers Fl

"July 4"

4
10/07/2017

Rooms were nicely furnished..bathroom had someone hair on side of tub and wall..floors needed to be sweeper and mop.or vaccumed and mopped. Never left enough towels for four..breakfast was dismal..waffles were good..eggs horrible sausage and bacon under cooked. Staff was nice concierge was nice but she didn't know free parking was on July 4 all day...I paid 15 and could have parked free. Hotel does not have enough onsite parking. And 20 a day for self park is nuts..the dog fee is crazy too...left my dog home...not sure if I would pick this one. Overall it was ok

"One Night Stay"

4
10/07/2017

The room was great! The only issue I had was after a long night of driving there seemed to be some confusion with our room and we were assigned a room that was already occupied. We had to walk back down the the front desk while carrying my sleeping 4 year old to get assigned an empty room. The person at the desk was very nice and even went to check the new room before sending us back out. The rooms were clean and beautiful. The overall feeling was safe but I was not comfortable walking out to the alley to go to my car to get things I forgot. The view was a building under construction across the alley so that was a bit disappointing but luckily we just needed a clean comfortable place to sleep for one night so this was great for that. I have visited Savannah before and the location of this hotel is perfect for exploring the historic district of the city. It puts most everything in walking distance.

"Mcgonz"

3
09/07/2017

Location it the only good thing going for. the price it's a average for the location this hotels have the right location so as they said location it everything. But with the little improvement in the room like clean and working room.

"Family"

5
06/07/2017

Over all it was excellent, especially the location. The breakfast area was great. I biggest benefits was talking with Mary who help me with the tourist part. I was able to get on the boat which my family and I really enjoy it.

"Vacation"

4
06/07/2017

Vacation with the family and dog to see Fourth of July fireproof and sight see the local area. Great restaurants food and fun and sloppy all in walking distance of the hotel room. The area is alcohol friendly like key west and Miami.

"Great location, comfortable."

4
03/07/2017

The location and proximity to historic downtown/River St cannot be beat for the price. The hotel wasn't the nicest I've ever stayed in but it was clean and comfortable. I would stay here again. My only minor issue was the shower head in our room was awkward...it sat up high (and I am 6'2"), pointed to the back wall and could not be moved.

"Vacation"

2
03/07/2017

This was my first trip to Savannah. The rooms were small. The bed was extremely uncomfortable. The mattress was totally broken down. The air conditioner did not work correctly. We had the air conditioner turned down to the lowest temperature and had the fan turned on high but the room never got cold. About every 15 minutes the air conditioner would turn off for about 3 minutes before it turned back on. I would have been very upset if I had to pay full price of $260 for the room.

"Location to downtown is great, the hotel... not so much"

3
30/06/2017

To begin, there is another hotel being built behind the Best Western so there is construction every day. This wasn't so much a bother for me. They started around 8 am and finished around 6 pm. Our room was not cleaned 2 of the 4 nights we stayed there. We returned to our room one night to find the do not disturb sign hanging outside when we didn't put it there. The water pressure absolutely sucks so do not expect a great shower. Parking is definitely an issue as well. Most of the parking is only a few feet from the construction zone. It made me very nervous to leave my car there. There was only one elevator that I was sure was going to give out at any second.

"BAD CHOICE"

2
28/06/2017

cockroaches in room rooms not cleaned during stay and toiletries not replaced flooding in shower unprofessional , arrogant am front desks staff noise next door all night reported to front desk but nothing was done

"Great Service!!!"

5
27/06/2017

We stayed at this hotel for our first visit to Savannah. The hotel is in a great location and you can walk to everything very easily. The service from the hotel was excellent. Lonnie made us feel very welcome from the moment we checked in. Akilah and Ray were also very helpful and made our stay very memorable. In the mornings the entire breakfast staff was very friendly and worked very hard to keep everything stocked and clean. Thanks for making our first trip to Savannah so great!

"Stay Somewhere Else"

1
25/06/2017

I chose this hotel due to the location, and that is the only positive point for the hotel. 1. We were greeted and checked in only to be told we were on the back side of the hotel near the construction of another building. I booked 2 months in advance and was not able to get a quieter room. We stayed 4 nights and we could hear the construction every morning before 8am. 2. The rooms are falling apart. Our bathroom door handle was ripped off. You could tell they had tried to screw the handle back on multiple times. We ended up having to open the door by grabbing the bottom of the door and pulling open. The towel rack even fell off the wall. 3. There was mold on the ceiling above the shower. A very large patch and very noticeable. 4. When our room was cleaned you could barely tell. The towels were all taken out but none put back. We had to go to the front desk to get towels. They left the dirty towels outside our room door all night. I think they forgot them. 5. The ice machine on the first and second floor was broke. We had to run up to the 3rd for ice. 6. Breakfast was mediocre, honestly did not much. I recommend staying somewhere else in the historic district. Don't waste your money on this dump.

"Nice Hotel - Pricey and Loud"

3
25/06/2017

The hotel itself is nice - parking is not included in your stay and the parking lot can be kind of tight. The room was clean; however, the nearby construction was loud (which was not mentioned at booking or check-in, which was kind of disappointing). Also, due to it's location on W. Bay Street, the hotel can be LOUD if you aren't out at night. I wouldn't say it was a deal breaker, but just kind of annoying to be woken up off and on all night. Also, if you are staying to spend a lot of time on River Street, this is your hotel. However, if you plan to spend more time in the actual historic district, this could be a bit of a hike. The price was a little more than I would have expected for the location/construction/etc, but it wasn't terrible.

"Clean Room, Good Breakfast....Don't leave anything valuable in the room......"

2
22/06/2017

This was our second stay at this hotel. What's good about it is the location, our room was clean and the breakfast was good. What is bad about this place...Behind the hotel something is being built so during the week early in the am if your room is on the backside of the hotel it gets very noisy all day long. The other bad thing is the first time we stayed here while we were out for the day someone went through my suitcase and through my jewelry and stole a pair of ear rings. I went to the front desk and complained and was told they would look into it and let me know if they found out anything but I never heard back from them. The earrings were not expensive so it wasn't worth ruining our stay. The remainder of our stay we put all our valuables in the trunk of the car when we went out. We decided to try this place again and upon our arrival as we stood waiting for our turn to get our keys and check in a young woman was talking to one of the staff at the desk complaining about someone stealing several pieces of her clothes while she was out. She also called the police and put in a complaint and then told us she would not stay another night in this hotel and left after finding a room across the street. Needless to say this was upsetting to hear upon our arrival but we again put all our valuables in the trunk of the car every time we left and also told the staff at the front desk we only wanted clean towels and wash cloths but didn't want anyone to clean our rooms while we were there. I also left the DO NOT DISTURB sign on the door while we were out. We didn't have any problems but it was a pain to have to put everything we didn't want to lose in the car every time we left. We scoped out other places to stay while we were there and don't plan to come back here.

"Despite nearby construction, very nice hotel"

4
22/06/2017

Let me start by saying that I've read some of the recent reviews for this motel which were poor because of the construction next door and the "horrible" breakfast and didn't have the same experience that others did. We arrived at Savannah via train, so showed up early at the hotel--7:30am. Check in wasn't until 4pm, but the staff stored our luggage and offered us breakfast that morning! Breakfast consisted of scrambled eggs, either sausage or bacon, fresh fruit, bagels/muffins/biscuits, cold and hot cereals, yogurt and juices. It's one of the best motel/hotel breakfasts that I've seen. Regarding the construction... we were there two mornings and neither were awakened by the noise and our room was on the side of the building where construction was being done. Upon looking out the balcony, the cement truck was right there--we were on the second floor. We noticed a noise reducing machine in the room, but never needed to use it. Our alarm clock didn't work the first morning and they never replaced it, but we were not charged for a new one either. We were booked as a quad, but there were only three bath towels in the room, a trip to the service desk remedied that quickly. The location of the motel was very good within easy walking distance of the City Market and other historic sites. I would stay there again in the future.

"Okay"

3
22/06/2017

This was ok. There was a huge building going up right by our room so we were woken up early and no one mentioned this at booking . Also air conditioners leak all over walkway so have to step over water .

"Right by the Historic District."

4
22/06/2017

Booked this hotel because of the position. Luckily we were on the quiet side if the hotel away from the construction site. When I say "quiet" that means a busy road and inconsiderate other guests at 2am having a party in the room next door with just an adjoining door between. The rooms are basic, but the bed was comfortable. A/c was efficient and there is free wifi. First time staying in a "motel" type hotel but wasn't so bad. Breakfast was Ok not brilliant but OK. Not enough places as the hotel was full over the weekend. Had to wait. But Brits are OK with that. Pool is small and just about adequate. We complained about the room noise at check out and received a discount off our bill. Very fair. All staff that we encountered were pleasant and helpful.

"Great Location"

4
19/06/2017

I've never seen a Best Western so nice. In addition, the location is great for getting around on foot in the historic district of Savannah. The daily rate was higher than I would typically pay for a motel room, but was competitively priced when compared to others in the area. We would use this hotel again.

"Best Western Savannah Historic District"

4
14/06/2017

This motel is located in the perfect spot. Easy one block walk to the river front and a 2 block walk to the historic downtown. Staff was very helpful and friendly. Rooms were a little small with two queens. My wife and I prefer 1 king but that really not a problem. There were no hand towels or bath mat in room. We didn't discover this till we returned to the room late that night, And it did present a problem as we made do. Also didn't like the pay for parking when we were staying at motel but with parking at a premium I understand. And with the motel located so close to everything was nice to be able to walk instead of driving and looking for a place to park, DID NOT like the construction starting at 6:30 am. Thought they should have waited till at least *..

"would hope for better at this price"

3
13/06/2017

really small pool, construction right behind hotel, breakfast was slightly better than average, services average, parking was limited (we barely had a place to park) access was difficult (right on corner of busy street adjacent street was closed) comfortable beds but was kinda expensive for what we got

"Construction Noise was unbearable"

3
12/06/2017

This BW was in an excellent location, the rooms were a bit small, but very clean and had everything needed for a short stay. The breakfast was very good, and the lobby area was very clean and well taken care of. The staff was also very good. I am sorry to say, the construction of the new hotel directly behind the BW was unbearable, so I cancelled 2 nights of my stay, and went to a different hotel. I am sure when the construction is over, this might be a place I would consider staying again while in Savannah.

"Stay at BW on your trip to Savannah GA"

5
12/06/2017

Hotel staff very pleasant, room clean and the bed was very comfortable. Breakfast was well presented. Hotel was in historic Savannah, close to shops, river walk etc. Would recommend this hotel to anyone staying in Savannah.

"Great location/great staff"

4
03/06/2017

The location was great. The staff was courteous and outwardly friendly. It is not a brand new facility and the room didn't smell great but it was not intolerable. We were not impressed by the breakfast (no fresh fruit and only soy milk in containers) but the baby liked the waffles. I would definitely stay at this location again. the price is fair, the rooms are clean and the staff is great.

"Great place for a Savannah Getaway"

5
02/06/2017

Great location for the Savannah Historic District. We parked our car and walked almost everywhere and only used our car once in four days. Local hotel staff, concierge, attractions, restaurants and transportation made our stay very enjoyable.

"Southern charm"

4
01/06/2017

The perfect place to base yourself for a visit to Savannah. Staff could not be more helpful and just a pleasure to talk to. Asked for advice on various things and where pointed in the right direction without fail. Very happy to have stayed and will return.

"Poor housekeeping"

2
30/05/2017

Housekeeping is not there best, rooms are not updated poor TV remotes great Location extra to park your car in there .lot breakfast was same everyday, danish stale, slim fresh fruit selection Within walking distance of river front guess that's why the high ptice

"Gross property"

1
29/05/2017

Wouldn't stay here again. Broken lights in the room, tv remote never worked and they couldn't care less that housekeeping never cleaned my room or refreshed towels and shampoo. I was ripped off since it was a holiday weekend and paid close to $280 a night. For crap! Never again best western!!!

"Vacation"

4
28/05/2017

Other than paying to park. This hotel is clean. It has good service. It is near many of the sites you can to see and visit.The tours pick up at the next block. A lot of sites are walking distance.Be sure and do the breakfast before you start your day.

"Great location, but very noisy."

3
26/05/2017

We stayed two nights. Fantastic location, but the hotel was very noisy, not just due to the renovations behind, but also the road noise from the front. Breakfast was included and was just ok. The rooms were ok, but the shower water pressure was woeful. Not sure I'd stay here again.

"Good hotel, good location"

4
25/05/2017

I stayed here recently for 2 nights. The hotel is in a good location on the edge of the historic district. The room was a good size, and quiet. Breakfast was not included, and was a bit expensive. I would probably stay here again.

"Mother Daughter trip"

2
24/05/2017

As a birthday gift, my daughter took me to Savannah, GA. from Thursday to Monday in early May. I loved Savannah but not what was going on around the hotel. First - immediately adjacent to the hotel an Event center is being constructed and work began at 6 AM. There were machines using their loud Back-up beepers, men yelling to one another, and banging & clanging. My daughter was not informed of the construction and noise when she reserved our room. Thankfully they didn't work on Sunday morning. OH - and the new building obliterates any view of the river. Second - just up the road from the hotel there was a Dance club that closed at 2AM. It seemed that many of the club attendees were either staying in our hotel or just parked their cars in the parking spaces. I say that because when I was awakened from a much needed sleep, by the loud talking and laughing at 2:30 AM, I watched several people get into cars that were parked on either side of our car that was parked there because we were hotel guests. I mentioned the cacophony from the partiers to the Front Desk/morning Manager who offered to remove the cost of our room for that night. I said I was going to get the phone number to the local police and call if it happened again that night. Then they offered to move us to a room in the front of the building, I didn't buy that and told them I was surprised they didn't have any kind of security to handle noisy situations like I've described. I said their offers would be considered but wondered how they would handle such conditions when it happened again on Friday and Saturday nights. That evening there was a police officer stationed at the hotel and when the club patrons once again congregated outside our room, we called the front desk and they sent the officer to disperse them. One more item, when you pick up the telephone receiver, IN A DARK ROOM, none of the buttons light up so you can't see where the buttons are so you could dial the font desk without putting on a lamp.

"Great location, Nice hotel!"

5
20/05/2017

We wanted to be in the historic distract! This place was great, clean, friendly, and within walking distance of almost everything we wanted to see and do! We parked our car when we got to hotel, stayed three days, never moved the car till we checked out! Nice breakfast, lots of choices! Beautiful, nice size room! Friendly staff! I will stay here again if we ever go back to Savannah!

"GOING UP AND BEYOND THE MISSION OF THE COMPANY"

5
19/05/2017

I can not express how GREATFUL we are , 2 staff members and how honest and LOYAL the staff desk and house keeping. We stay in BW ALL OVER THE WORLD AND WE WILL BE COMING BACK TO THIS ONE AND SHARING TIME with FRIENDS AND family at BW

"One night stay"

3
17/05/2017

This hotel is close to the historic district in Savannah. Walking distance to clubs, restaurants & city market. Was not too impressed with the room. There were two beds in room but only one was completely made. Had to put on pillowcases myself.

"Convenient location, fantastic staff"

5
14/05/2017

They have amazing hospitality! Great location close to city market. Clean room. Great A/C. Large bathroom. Walking distance to tons of amazing restaurants. Walking distance to the river and Forsyth park as well.

"Great location"

4
13/05/2017

I was pleasantly surprised by the room in this best western a lot better than we have stayed in before. The room was large and the bed was very comfortable. The bathroom was large and clean. Complimentary breakfast was good- scrambled eggs, waffles, juices, cereals, fruit etc. Staff very friendly and helpful. Great location near river street and in walking distance of mist of the main sites to see.

"Great spot for the location!"

4
12/05/2017

The price is perfect for the stay downtown! It's still walking distance to everything and half the price of those other hotels. Staff was over the top exceptional. Room was a bit dark, but didn't really care, it was clean and the bed was super comfy! Would definitely recommend this hotel to anyone staying in Savannah.

"Pleasant stay"

4
09/05/2017

We were in Savannah for a reunion, and chose to stay here, rather than a more expensive hotel. The staff was friendly and helpful, and the complimentary breakfast was one of the best I've ever had at a hotel. Plenty of choices. We asked to switch rooms due to a construction site nearby, and our request was honored without any problems. Great location for the downtown historic area of Savannah. We would choose this hotel again.

"Over night stay, clean and well run."

5
08/05/2017

Stopped overnight travelling to FL. Warmly greeted at the front desk and was able to get our room before the regular check in time. Room was clean with a good air conditioner. The hotel also offers a free breakfast.

"Just Alright"

4
07/05/2017

I selected this hotel for its location. It does not meet the Best Western's standards, but overall, I would say it is okay. But again, downtown hotels are sometimes sketchy. Room quality and breakfast was satisfactory.

"I Wouldnt Stay Again"

3
05/05/2017

I've stayed at a lot of Best Westerns in my time and this place is just not cutting it. It needs to be renovated badly. The desk clerks are not friendly and the breakfast attendants are even worse. If you're staying for a night and this is your only option sure, but with so many other good hotels in Savannah I would recommend elsewhere.

"Great Location"

3
02/05/2017

Great location but needs a lot of maintenance and updates. We had 3 leaks in our ceiling and had to be moved to another room the second room was fine but the water pressure was really bad barely any water came out of the shower head.

"Extremely Noisy hotel"

1
01/05/2017

We stayed at this hotel on the Saturday before Valentine's Day. We were visiting Savannah and wanted to stay in the historic district. This was the most expensive hotel of our vacation and the worst! We made this reservation online through the Best Western website. Upon arrival the hotel demanded a parking fee of $20, which was not noted on our confirmation. The front desk assigns parking spaces, and ours was taken by a vehicle that had the driver's mirror torn off. We needed to return to the front desk to get a new parking space. The hotel has outside room doors not an inside corridor. We could hear everything people said, that were walking by our room and in the rooms nearby. The soundproofing was nonexistent. We could actually detect the words people said, and hear loud sneezing. There were thugs sitting on the outside stairs yelling and swearing about breaking into the cars, until well past 1AM. The security and staff at this hotel was really bad. We knew that we would need to check out before 6AM, so we when we checked in, we requested a morning breakfast bag. We were told that we don't do that, and the kitchen staff will be in at 5AM, go see them then. My husband checked the kitchen at 5 and again at 5:30 and no one was there. We understand that BW hotels are run independently. This one is very poorly run and should not be a Best Western. It was a very disappointing end to our vacation.

"Terrible front desk service/inadequate breakfast seating/construction noise"

2
30/04/2017

You know you've picked a clunker when: 1. Our check-in took 20 minutes. Only one lady knew how to operate their computer system -- 2 other helpless idiots just stood around, one being a "concierge" (it's a freakin Best Western!) who was an ancient matron who was sometimes polite, sometimes crabby and always useless. 2. When we got off the elevator and walked across the rear passageway, we had a beautiful view of the midrise office building being constructed directly across an alley. The motel had conveniently placed a sound machine and earplugs in the room -- how nice. In fairness, there is no noise after normal working hours, but if you needed rest during the day, good luck with that. 3. At breakfast, I hardly expected anything beyond the basics, but I did expect a seat. Well, does a wing chair in the lobby next to the front door qualify? All of that said, it's one of the few motels that permit pets and since I was travelling with one of the dumbest dogs known to man, I have to give them credit for that feature. So on balance, that brings them up from Terrible to just plain ole' Poor

"Very nice people"

4
30/04/2017

The hotel was as expected and I would have given it a 5 had it not been for extremely loud motorcycle noise from 2:30-4:00 in the morning. I spoke to Ray at the front desk about it. He was kind and helpful and took off the $20 parking fee. He said he would have done more but we had prepaid and there was nothing else he could do. Melanie, the breakfast lady was great. We loved the helpful tips that Billy Joe the concierge gave us. She was kind, helpful, and knowledgeable. A great asset.

"Overnight Stay in Historic Savannah"

4
29/04/2017

Lovely hotel in a very convenient, centralized location. My only complaint is the walls are very thin, therefore we could hear EVERYthing happening in the adjoining room. Also, there is significant construction in the surrounding area, so you will hear construction noise beginning very early.

"Awesome location to downtown!"

5
28/04/2017

Really friendly staff. Really close to downtown historic area. Very helpful concierge. Everyone was really nice and made our experience complete. We would definitely stay again, especially as it is so close to downtown.

"Nice location"

4
25/04/2017

Very good location. Close walking distance to the sights and sounds of savannah. Staff was very friendly. breakfast was good. just little cramped in the dinning area. Pool was a great relief to a day of walking around the city. will stay here again.

"Very close to everything & walkable"

4
23/04/2017

This hotel is very close to the City Market. Yes, at night it was noisy - the trash pickup, the construction, the bar partons etc but for the price and the location it was worth it PLUS they gave us ear plugs and a sound machine in the room. LOL The front desk staff was helpful and pleasant. The concierge was such a helpful young lady. We were really impressed with her helpful happy service. The parking was a additional charge but the breakfast was free. The room we reserved was supposed to be two Queen beds. I was a little confused because the beds were so small. The Queen looked like a Full. We managed. It was clean. Room was a little cramped too. We only stayed one night. Next time we will look for a bigger room for a family of four. Just a special shout out to the super nice concierge young lady - I apologize I lost her car & name. She set us up on a trolley tour & gave us a discount. It was so much fun. Thanks again. We had a great Easter in Savannah.

"A few surprises"

2
20/04/2017

First THEY CHARGE FOR PARKING ! Which is not listed on the web page. Two large construction projects on the river side which is out of their control but if your room is on that side don't plan on sleeping past 7:30. Also making it hard to park for that charged parking spot. With a crane overhead no less!! Do not even WAVE the donot disturb card anywhere near the door or your room WILL NOT BE CLEANED for your entire stay. The elevator is not very convenient for guests on the construction side. Walls seem thin I was awakened about 2;00am when some nightlifers came in and continued their party Breakfast is good but get there early (waking up in time wont be a problem) for best selection and a place to sit. Front desk staff cheerful and helpful but doesn't make up for the other problems. I booked this on trip advisors ratting. From reading recent reviews my stay was more the average than the higher overall trip advisor rating. Nice area but there are plenty of hotels close in the same $$ range. I would stay in this area again great place plenty to see and do plus you can walk to everything. I would shop a little harder and call and confirm with any hotel about this rip off parking. That they refund you for poor house keeping. Now for a nice big I am so sorry you had a bad stay and thank you for your review. That will make everything SOOOOOOOOOOOOO much better. .

"Savannah Stay"

3
17/04/2017

Don't know how to start this except to say that check in was a nightmare. The room wasn't correct (booked a king six months back - changed to a queen room without notification). When it was corrected, opened the door to the room only to find that they allowed me to enter before it was cleaned. (Not good employer/employee relations). The cleaning staff was stressed out due to lack of communication. The room was spotless when I returned and it stayed that way for the duration of the stay. The breakfast food was great, no complaints there, hot eggs, sausage, biscuits, fruit, you name it, it was there. The desk staff did all they could do to take care of the issues that we had. If you plan on staying in Savannah, this is a low cost option with a great location, right at the end of River Street access, the street noise is there but you can tune it out if you want to. Just make sure you lock your car! Enjoy!

"Great location - what out for excessive parking charges!"

3
17/04/2017

Room 306-A. Great location. Stayed two nights but was charged for three nights parking at $60. Mistake or scam - not sure. Email pointing out error produced no response. Check you bill carefully before checking out!

"The Best Western offers an affordable and convenient base for walking to all the sights"

5
16/04/2017

A friend and I spent two nights in Savannah at the Best Western Savannah Historic District. It provided a very convenient base for walking to all of the beautiful squares, homes, churches, and restaurants. The two concierges, Ali and Liz, were so friendly and helpful in offering tips on great restaurants and sights. We loved having 24-hour access to coffee and tea and both enjoyed the beautiful breakfast bar that was included in the very affordable price for our room. This was not a simple coffee and rolls breakfast, but a delicious offering of eggs, biscuits, waffles, sausage, yogurt, English muffins, and more. We highly recommend this hotel!

"Noisy!!!! "

1
14/04/2017

Good location, but the noise is just unbearable. We stayed on the back side of the hotel and heard party noises all night long, but that was nothing compared to the horrendously loud construction starting at 7am in the morning. The white noise machine in the room did nothing to help. There is a sign at the front desk warning you.....so, heed the sign.

"Clean location."

4
13/04/2017

Nice hotel, everyone was friendly. Great location for walking around. Clean rooms and bathrooms. Great place to stop easy access to everything in downtown Savannah. Would definitely return when I'm back in town.

"GREAT LOCATION AND GREAT HOTEL"

5
12/04/2017

Forget all the bad reviews, they are doing construction in the back of the hotel on another building but that's all the downfall. My room was clean, breakfast was excellent and front desk provided fast and speedy check in. Parking off site the hotel is $10 which is a stone throw away from them its across the street, on the property its $20. its within walking distance of everything (food, shops, bars). Small fridge in the room was great.

Maggie H, Director of Sales at Best Western Savannah Historic District, responded to this review
Thank you for taking time to review our hotel! I hope when you return to Savannah you become one of the many Best Western Savannah Historic District fans and a repeat guest! I am glad you enjoyed everything!

"DO NOT STAY HERE"

1
12/04/2017

Shabby hotel rooms, very noisy construction, poor maid service, paper-thin walls, bad location, very old, outdated bathrooms. I would never stay here again, nor would I recommend this to anyone, even on a budget. Our beds were not made, the shower didn't work (although it was repaired later), the bathrooms were very shabby and outdated, and the room smelled of industrial cleaner. The construction behind the hotel starts at 7:15 a.m. and goes until 6pm and is very loud.

Maggie H, Director of Sales at Best Western Savannah Historic District, responded to this review
I apologize for the less than pleasant stay. We strive to provide our guest the highest quality of customer care, I am sorry you feel we did not. Thank you for your feedback

"Bad Experience...never again!"

2
11/04/2017

We were told by the Price Line website that this hotel was rated a 7. The location is right on Bay Street and the noise from the traffic was terrible. We could hear car engines, music, and people screaming ALL NIGHT long. The door to our room looked like it had been kicked in and the lock was reattached to the door. You could also see light through the door. There was a hole in the wall near the sink vanity. The light switch and electrical outlet covers were filthy. The room also had a terrible smell. We paid $267 for the night due to it being Spring Break and then had to pay to park out car!!!!

Maggie H, Director of Sales at Best Western Savannah Historic District, responded to this review
Thank you for contacting Trip Advisor regarding your recent stay. Please accept my apologies for the inconveniences you encountered. I am embarrassed by the lack of service you received, and I will speak with my team immediately. It is our goal to provide the highest level of customer satisfaction. We rely on our guests to let us know when we have fallen short. Comments such as yours permit us to target areas of concern and take the necessary steps to remedy the situation. If the author of this review would please contact the hotel so that we can rectify the situation it would be greatly appreciated. Again, please accept my sincere apologies. We look forward to bringing you resolution and satisfaction concerning this matter.

"Springtime in Savannah"

4
11/04/2017

Excellent experience in the heart of the historic district. Could walk everywhere we wanted to go or take a pedicab. Staff were most helpful especially the concierge who made bookings for us and gave us helpful information.

Maggie H, Director of Sales at Best Western Savannah Historic District, responded to this review
We are delighted you made the decision to stay at the Best Western Savannah Historic District! Thank you for the wonderful compliments and we look forward to your return!

"Location"

5
11/04/2017

This hotel was a great location for the historic district and the riverfront. Great place to stay. Good tours arranged at the hotel. Easy pick up and delivery back to our room. Great resturants all over the place.

"You get what you pay for...dirty rooms, noise and cluelessness about customer service."

1
10/04/2017

The price of this hotel was quite reasonable, I thought because of the contruction behind the hotel that woke you up at 720am. But it wasn't just that. Our shower didn't work the first morning. Plus, our two rooms had some sort of slippery film on the bathroom floors and entry ways that made the bottoms of our shoes sticky. Not only that, when we returned to our rooms that first evening, housekeeping had not cleaned our rooms during the day. When we complained to the duty manager, housekeeping had left, so she came and sprayed some bleached on one of the bathroom floors and pushed a mop around, which did nothing but stink up the room with bleach fumes. She credited us for our parking and thought that was all that was necessary to compensate for a ruined stay. What a joke.

"Expensive shoes never returned, obviously stolen!"

1
26/11/2016

They somehow removed this review from a few weeks ago, so we are reposting it. We were a half hour underway back home when we realized we'd left an expensive pair of boots beside one of the beds in our room. We called immediately, were transferred to housekeeping and got voicemail, left a message which was never returned. Called again when we got back to North Carolina a few hours later, told a desk clerk our predicament, she said to contact the housekeeping manager and she would also leave him a note to call us. He never did, We contacted him the following day, no answer, so emailed and he replied by email quite a while later saying he was out. We replied saying he could at least take the time to tell us whether someone on staff did find the boots in the room. Nothing. Finally more than two days later, he emailed again saying they were not in the room according to staff he supposedly spoke with. But, it was impossible for the boots to have been left anywhere but in that room (after we got there, they were always in the room, never worn and never put back in our car), which means someone on staff found then after we left and took them. We are sure of that. Know it was our mistake for leaving them, but we followed protocol and alerted the hotel immediately after discovering we had left them, and kept trying to follow up on it. We mentioned to the housekeeping manager that we needed to file a claim. He never responded. We've never before in our lives not had a missing item returned to us by a hotel, anywhere in this country, and we have never been disregarded by staff like this before, either. We are frequent Savannah visitors but in the future we will avoid this place like the plague! We warn others to be sure they don't leave anything in their rooms because you will never see them again.

ReeceCheramie, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Dear Allen, First, my sincerest apologies that you feel that we had anything to do with the removal of your previous review, we did not, hotels do not have access to remove, deliete, or modify reviews, only the reviewer themselves has that access. Second, I sent you an email regarding your lost items on November 9th at 11:50 am ET but it was returned as undeliverable, and again ten minutes later with the same results. As I am quite sure you are aware, the hotel is not responsible for lost items unless they are secured in our complimentary Safe Deposit Boxes at the Front Desk. This is State Law, not a hotel policy. I personally have forgotten a valuable item before in a hotel in qhich I was staying, and since that time I have never done so again, as I thouroughly inspect my room before departing the hotel because of this one time. I am sincerely sorry that you misplaced your boots. And we wish you nothing but safe travels.

"Right at the corner of everything!"

4
20/11/2016

Really liked this place, very comfortable and clean. Rooms are standard fare chain hotel, but decently appointed and decorated The ladies up front were borderline magically delicious! All smiles wanting to help!

"Pleasure"

4
20/11/2016

Very reasonably priced, room was clean and comfy, and the stack was excellent.. good breakfast and right in the middle of everything... caught a trolley in the Parkin lot and loved that!! Easy parking which is crucial by River street.. will definitely b back

"Southern hospitality"

5
18/11/2016

Check in staff and concierge are so helpful and knowledgeable of the area! You are within walking distance of River Street, City Market and all other historical sites you would want to see - without paying the more expensive rates

"Great location "

4
16/11/2016

The room was updated very nice tge water prrsure wasnt great. The location us good. We walked every where and would stay here again was clean also. The river walk is close and was fun. The staff wad also great had a good breakfast.

"Convenient, comfortable but the walls are paper thin"

3
15/11/2016

This hotel is close to the historic district and central market. The room was spacious and the bed was comfortable, but the huge downside was the paper thin walls which meant every noise from the next room was audible. They were not noisy neighbours but it was ridiculous hearing them talking, moving around and in the bathroom. The hotel provides ear plugs, apparently for the traffic and street noise, but maybe they were subliminally meant for the neighbours. The pluses were the helpful staff and the breakfast, but we won't return anytime soon.

"Good value in a busy area "

4
14/11/2016

This hotel was practically all that was left that wasn't $250 or more a night when we booked because it was a super busy weekend in Savannah. We have stayed in Best Westerns before and were expecting, at most, a pretty average hotel. However, some are far nicer than others and this happens to be one of those. If you are a really light sleeper and noise of the streets bothers you, then you might want to find a less busy area, as the Bay/Broughton St. Area can be rather loud due to car and foot traffic. The hotel does a nice job of combating this though, with free earplugs, a sound machine, and a constant fan option on the AC in each room. We found our room to be nicer than other BWs we've stayed in, and it is right by plenty of bars, restaurants, and shopping. We found this a great place to be with easy walking to everything we wanted (though the historic district is completely walkable in general). Overall happy with it and would use again if prices were through the roof!

"Our Savannah Overnight"

5
10/11/2016

This was the most friendly and helpful hotel we've stayed in over the last 2 weeks of cross country travel. We would particularly like to thank Chalon, Lakeia and Akilah who are behind the desk and Ally the concierge for all their help and advice. They all worked together to make our stay very enjoyable. The room was clean and in good repair and the location is right at the corner of the historic district with access to excellent restaurants and other amenities. The only complaint I have is the $20 dollar parking fee. I'm sure most of their customers don't just drop out of the sky at their door.

"Great location to River Street"

5
09/11/2016

Best Western is a great location to River Street. You can even walk into some of the downtown shopping areas from this hotel. The hotel offers complimentary breakfast. The staff was very accommodating to our big group.

"Expensive shoes never returned, obviously stolen!"

1
07/11/2016

We were here with our two dogs from Nov. 1-4, and after checking out and getting back on the road to our home in N.C. ---- we were already an hour underway in our 7-hour trip --- we discovered that we'd left an expensive pair of men's boots and two expensive pairs of dress socks in our room. We immediately called the hotel. The clerk patched us over to Housekeeping, where no one ever answered and the calls went to voicemail. We left a message per the voicemail instructions, stating our predicament, leaving our callback number, and asking someone to tell us the process for paying to have the items shipped to us. Late that nig ht, no one had yet called us back, so we called the front desk again and talked to a very polite and helpful clerk who said she'd check on the situation, and also make a note prompting the housekeeping manager to return our message. She called us back in half an hour and said she was not able to locate the items but they likely were locked in the housekeeping manager's office as most Lost and Found items usually were. She also gave us his email and direct number, but said he would likely get in touch with us after 7 the following morning. He did not, so mid-morning we emailed him, and several hours later he made a brief reply saying he was out of the office and "will answer all inquiries Monday." We replied and said he could at least take a moment to tell us whether the items were found or not. By lunchtime Monday, there still had been no response so we emailed again, and a few hours later he wrote back and said the items were not found. We replied saying that meant the items were obviously stolen by someone on staff, since the items definitely were left in the room after we checked out. We told him we would be filing a claim for the value of these items. We felt we were completely responsible in following proper process when we reported these items missing to staff as soon as we realized it; we even pulled over in very busy interstate traffic to do so! And we made several attempts to follow up on it, only to be ignored for several days and our items allowed to go missing. And, to think we stupidly left housekeeping a substantial tip in the room, on top of the excessive fees the place charges anyone bringing dogs (and beware, they also charge daily PARKING fees that are included in bills) ---- only to have our items taken from us and not returned! The boots were one of a kind to us and had a lot of sentimental value in addition to being top quality and hard to find. We wonder what deceitful person is enjoying them now. And we hope we find out....

ReeceCheramie, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
First, thank you for taking the time to post your concerns over an item that you left in our hotel, especially since this posting was done two days ago and only two days following your departure, giving my staff nor my office a chance to investigate this matter fully. The full details of this investigation was emailed to your provided email address today, but was returned as undeliverable due to a possible "invalid email address". I am, as well as my entire staff sincerely sorry that you apparently left a valuable article of clothing behind after your departure from my hotel. I would advise for future travels that the room you occupy be thoroughly checked prior to departure as I do with every hotel room I occupy. I am strongly concerned over your accusations of theft by my staff who follow strict guidelines and procedures regarding forgotten items discovered in our guestrooms according to both my company policy as well as Georgia Law. My staff has recovered and logged 100's of items in our hotel from Cash, Credit Cards, and other items worth well over thousands of dollars and those items were all returned to their rightful owners. The staff of this hotel has my complete trust in these types of matters in every instance. Again, my apologies, but please do not accuse innocent individuals without all of the facts and evidence in these matters. We wish you nothing but safe travels in the future.

"Good place--Close to Downtown "

4
05/11/2016

This hotel is close to Riverwalk & Downtown, walking distance everywhere. Their breakfast was good, employees were friendly. The rooms was ok to good. The breakfast consists of waffles, eggs, biscuits, gravy, grits, soy milk, regular milk, muffins, bagels, english muffins, apple & orange juice, sausage and of course coffee and tea. There is parking fee per day but it is worth it than driving around looking for a parking spot. They have a concierge service for you, very helpful in the morning hours.

"Nice place to stay good value "

4
05/11/2016

Enjoyed our stay. Very friendly staff at the front desk. Originally we were going to stay at a hotel a few blocks away from Best Western. It wasn't as close to the River, a little bit pricey. The staff we encountered at the front desk was rude. So that, made our minds up to go elsewhere.. Breakfast was good and a great selection to choose from. The Ladies in charge of breakfast we're friendly and keep it cleaned !!!! Mary ,the concierge was very friendly and very helpful. If we ever need to come back to Savannah will be staying here.

"Great location "

4
02/11/2016

We stayed her in Aug on our yearly family road trip. The kids enjoyed the pool greatly. Our dog was welcome and he did very well there. The location was perfect. We were able to walk around historic Savannah with no problems.

ReeceCheramie, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Thank you so much for your kind words concerning your stay with us here in August at the Best Western Savannah Historic District, they are greatly appreciated. We do hope to have you back as our guests again, and wish you nothing but safe and happy travels!

"Loved My Stay"

5
25/10/2016

The rooms were clean, safe and pleasant. The service was great and the beds were com-fort-able! We enjoyed the breakfast and the concierge was very helpful. Southern hospitality at its best. Would definitely stay again, and recommend. Within walking distance to the entire River experience and City Market.

ReeceCheramie, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Thank you for taking the time to share about your experience here at the Best Western Savannah Historic District, it is greatly appreciated. And thank you for your kind words, I will most certainly pass them along to my entire staff. We do hope to have you back as our guests again in the future.

"Don't expect to get any sleep!!"

1
22/10/2016

We have just stayed here for 2 nights as part of a tour group and it was by far the worst hotel of our trip. The complimentary ear plugs in the room should have rung warning bells!! We stayed a Thursday and Friday night - There is a busy construction site at the rear of the hotel which our room overlooked. To be fair this didn't cause great problems as our group were up and about at 8am so weren't that effected by the noise. However Friday night was a different matter! We were woken at around 1.00am by men and women screaming and shouting coming from the street next to the construction site. This continued until approx 4.00am. This is the noisiest hotel ever. There is also a very acrid smell around the hotel which permeates into the rooms and lobby area and was so bad one morning everyone's eyes were watering!! The included breakfast was good, but there were not enough tables and chairs so people had to queue for a table. Savannah is,a beautiful historical place and I would love to visit again but will give this hotel a very wide berth!!!

ReeceCheramie, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Thank you for taking the time to share of your experiences about your stay here at the Best Western Savannah Historic District, it is appreciated. I am sincerely sorry that the noise and construction site next door disturbed your rest while you were with us. We have made every effort to provide our guests with items in their rooms to help obscure these outside noises during their stay with us, including Sound Machines for White noise, a Constant Fan option on our air conditioners, and the above mentioned ear plugs. As I am sure you are aware these outside intrusions are beyond our control but we are trying to make every effort to alleviate them for our guests. As to the other guest noise issues, thank you for those comments so that myself as well as my team can investigate this issue to ensure it never happens again. Again, my apologies for your inconvenience during your stay and I wish you nothing but safe travels!

"Tourists "

3
19/10/2016

The location is great, right in the historic area at a reasonable rate. They have first come first show reservation which I don't didn't care for. They have construction going on next to the hotel, but the gave ear plugs and white noise to mask the noise.

ReeceCheramie, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Thank you for taking the time to share of your experience while with us here at the Best Western Savannah Historic District. Your comments are greatly appreciated and we wish you safe and happy travels in the future!

"Very helpful housekeeping staff"

5
17/10/2016

While at the airport, my 90 year old mother realized that she did not have her favorite heirloom from her mother. I called the hotel and asked them to please check the room for the box. Two employees checked the room for us while we waited on the phone. So glad there are honest people in the world. My mom found her jewelry in her carry-on but we are so grateful for the employees who went out of their way to help us.

ReeceCheramie, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
It is stories like yours that make us proud to be in the Hospitality Industry, and I will be sure to pass your comments on to our entire staff. Thank you for taking the time to share of your experience, and I am very happy that your mother found her missing items. Thank you again, and we do hope to have you all back as our guests in the future!

"Incompetent and rude"

1
15/10/2016

Called early afternoon on 10/13/16 to make reservations. Requested e-mail confirmation, was told it would come the next day because the manager who does that was not in. No problem. .... Next day came and went, no emails. Called morning of 10/15 with same request. Went over name and e-mail address twice. Told e-mail was on the way. No e-mail, after four hours. Called a third time, got same man who took call that morning. Said he couldn't help, because manager had sent confirmation, "but could only do so once." I asked to speak to the manager, who was clearly annoyed with my request. Instead of offering to help, Britney said I had to call Best Western main customer service line. She declined to do it herself. So I did call the main line ... and canceled both reservations. This woman has no idea she works in the hospitality industry, and if they can't confirm a reservation after three phone calls, I shudder to think what the place is like in person.

ReeceCheramie, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Please let me offer my sincerest apologies for the inconvenience that you experienced during your reservation processes. I have investigated this issue and please be assured that it will not happen again. The emailing of confirmation has in fact been an issue for this hotel, which I discovered after assuming the General Manager position a little over one month ago. Due to a poor Property Management System, it is impossible to send email confirmations at all. The only way to do this was to log into the Best Western main website and send them manually from there. This issue is now being rectified as I am changing our system to one that is both user and guest friendly. Again, my sincerest apologies and I do hope that you will give us another chance in the future.

"Where is the southern hospitality?"

2
11/10/2016

From check in to check out the staff at this hotel was unconcerned with customer service. The location is good and the breakfast was lovely. That is where the hospitality stops unless you want to count complimentary ear plugs to help drown out the construction work at 7:00am

"history visist"

3
10/10/2016

Nice visit great location walking to most sights room old needs some help noisy but clean shower not great but ok front desk Britney & Ricardo very help full about food and sights conseeair also helpful would stay in a room in the back breakfast ok book early skip spring break assigned parking nice use the trolly

"trip east"

4
10/10/2016

Stayed 3 nights very nice ,great front desk people Britney & Ricardo sent us to the best food and sight also the consear lady all was good .Older room but close to all the local sights used the trolly great way to see the local sights kinda noisy but the had a noise machine over all a good time. book early winter gets busy don"t go spring break leave it to the kids

"More a Motel than Hotel"

3
06/10/2016

The rooms open onto walkways with direct access to the street. Standard room for the price, clean and comfortable. There was no safe in my room, and I had to carry my passport and spare credit cards around for the three days I was there. The location is great, just short distance from the river and town centre. There is a small swimming pool and a gym. All together very good value. I will stay there again.

"Only one employee to take care of all guests after 5 pm."

1
03/10/2016

Only one employee to take care of all guests after 5 pm. No TV remote and even after numerous requests in person no remote was sent by the only employee. Very poor service and as We were really very tired after having driven 600 miles we did not have the strength nor inclination to find a better hotel. We were always happy with Best Western till this day. Check my Review for Best Western,Venice,Italy.

"Good location, but poor room"

3
02/10/2016

The location was great. On the edge of Historic District and close to River Street. Lots of parking space whenever you returned from a car trip to places further away. The room was old and a bit worn out. But the really bad thing was thing was an awful smell. We located it to the wall or floor (which was dirty) under the beds. Unfortunately the hotel was fully booked (so they said), so we could not have another room. Hurricane Hermine was on its way, so we had to choose between driving away as early as possible or to stay one extra night. The smell made the choice easy: We left and drove 5 hours in belting rain, thus escaping the approaching hurricane.

"Good Location for all tours"

5
02/10/2016

The rooms were on the back but wasn't to much activities during our stay. Earplugs were provided. Lots of things to see, eat and just have fun. The rooms were nice and the staff was very helpful and show true southern hospitality. Shout out to Mary and save those dimes for the bus "no" coach.

"Very close to Market Square"

5
01/10/2016

My wife and I really enjoyed our stay at the Best Western Savannah Historic District. The rooms are spacious and clean. The breakfast served each day was more than enough for our liking. The ability to be able to walk to near-by historic squares and bus stops was an added plus for us. I have limited mobility to walk real far so this proved to be spot on for us. Having the DOT be a free ride to most of the city again was an added feature we didn't count on yet made the stay even more enjoyable. One thing my wife and I found to be a real plus was having a knowledgable Concierge on site. Mary and Ali were the two people who may our stay a hit by pointing out little known facts getting around the city and the best places to eat. Without their guidance we wouldn't have gotten around the city as fast as we did. The most important aspect of their presence on site was the friendly atmosphere they presented to us each day. Of all the people we met in Savannah Mary and Ali proved to be the most gracious. Two other people I need to recognize are the two people on the desk when we arrived. Although we arrived at 7:10 AM both Marcia and Chalon were both friendly and professional. At this time in the morning we fully expected our luggage to be stored until a room was ready. Much to our surprise and delight... Marcia and Chalon found a room for us immediately. WOW what a surprise. to be able to check in that early. Before too long... We were ready to go exploring that morning because we had time to change and freshen up. Mary our Concierge called a Small Bus to pick us up and take us to the Old Savannah Tours where we traveled around the city for nearly and hour and a half. With all the information we were given by Mary and Ali we never lacked a dull moment. Not that it would happen in Savannah anyhow but our days were filled with fun and laughter not to mention the good food and fine people we met along our travels. Thanks to all the good people at the Best Western Historic District. We had a great time and you all made our day... every day. Thank you, Gary and Annie Hatton

"Avoid the building work"

4
30/09/2016

Building work going on at the back of the hotel . Very comfortable rooms , good size , with 2 x queen beds . Shower not the most powerful but does the job . Good breakfast coffee with shots available 24 hours . Good location .

"Great Hotel But Front Rooms Facing the Road Are Excessively Noisey"

3
30/09/2016

Great Hotel But Front Rooms Facing the Road Are Excessively Noisy. Nice lobby. Nice basic free breakfast. My room was very nice but was on the small side. 2 beds but with kids it may be tight. The motorcycle noise from the street was unbelievable. My windows were rattling. I understand this goes on every night. I was there 3 nights. Not sure if the back rooms are better. So for this reason I can only rate 3 stars.

"Ugly and smelly"

2
29/09/2016

Will not return Noises, smelly, not so clean in general Parking extra Free breakfast way below average Ac doesn't work well Not really in historic district even though it's advertised as such Yes it is near the river

"Where's the Plus?"

3
29/09/2016

Three night stay at this noisy hotel and we were disappointed. Needs an upgrade. Location is great for touring the Historic District, but breakfast was terrible and the rooms over priced. The TV cable service was unstable and we were not able to get many channels. Last night there also encountered a you know what...cxxx roxxx! On checkout there was no response, just a face like, "Oh, that's too bad". The conceirge was very helpfu, but did not make up for the fact that this was just not a typical B W Plus. We expected more. Also had to pay $20 a night for parking!

"Great Location"

3
28/09/2016

Great Location, great staff, room could use updating and water pressure was low. There was a lot of construction going on in back of hotel. All in all for the price it was a good choice. The breakfast provided was an excellent assortment enough choices to please everyone.

"Good stary"

5
25/09/2016

Location, location It was a very nice hotel with a great location, No need to use the car. Friendly staff and very nice rooms. We enjoyed everything about our stay. Great service and sleep quality. I would return here in the future.

ReeceCheramie, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Thank you so much for taking the time out of your schedule to share of your experience with us here at the Best Western Savannah Historic District, it is greatly appreciated. On behalf of our entire staff, Thank You, your compliments and great experience shows us that we made a guest of our hotel feel welcome and comfortable. We wish you nothing but safe and happy travels, and we do hope to have you back as our guests in the future!

"Best Value @ Best Western"

5
24/09/2016

The location in Savannah was great. The entire staff, could not be more helpful. The rooms were clean, there is construction going on in the rear of the hotel, but we were not bothered by it. We stayed Sunday to Monday. Hotel, supplied noise machine, and earplugs. We did not use either. Staff was exceptional. I'd go back again.

ReeceCheramie, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
We are so pleased that you enjoyed your stay with us here at the Best Western Savannah Historic District, and also that the neighbors construction did not cause any issues while you were here. Thank you for your kind comments and we do hope that you will visit with us again the next time you make it back to Savannah!

"Good Location is about the best I can say"

3
20/09/2016

Great Location but the hotel looks very tired and is situated on a very busy road. There was construction going on at the back of the hotel which we were not warned about before we travelled The receptionist was not very helpful when we first arrived. The room was ok but we had a lot of noise around us.

rcheramieinsav, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Let me begin by apologizing that we did not exceed your expectations here at the Best Western Savannah Historic District. We do try to exceed all of our guests expectations for every single stay. My sincerest apologies for the construction project happening on the block behind our hotel, this is in no way connect to our hotel or property and is just another project in the massive growth and development of the Savannah Historic District. Please be assured that I, as well as my entire staff, have taken your comments to heart and will work tirelessly to improve our hotel in order to provide our guests with the utmost in care and comfort.

"The best hotel to stay at on Bay Street Close to the River"

5
19/09/2016

Great Staff, convenient to everything, squares downtown, the river and all the best restaurants and anything you would want to do while staying in Savannah. They have the best concierge on site to help you with all of your needs.

rcheramieinsav, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Thank you for taking the time to share of your experiences here at the Best Western Savannah Historic District, it is greatly appreciated. We do take pride in our hotel and our staff appreciates your kind words. We do hope to have you back as our guest again in the future, and will deliver the Best in care during your stay.

"great location, price and service"

4
18/09/2016

Within a block or two you are at city market and downtown with shopping, restaurants and live street concerts. This concierge service was great for booking tours and we got picked up and dropped off at the hotel. Hot breakfast was a good variety. Only complaint was the noise since it is on a main street and a vacation area with lots of traffic.

rcheramieinsav, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Thank you so much for taking the time to share your experience while here with us at the Best Western Savannah Historic District. We are very happy that you enjoyed your trip to Savannah and we do hope to have you back as our guest in the future. Safe Travels!

"Best Affordable Stay in Savannah"

4
17/09/2016

We used to live in Savannah and went back for our 10th anniversary. So we were very familiar with the area and the hotel options available. The Best Western Historic District is the best value in a downtown hotel. Less than a 2 block walk to the City Market and the Riverwalk, a full breakfast buffet, and all staff (front desk, buffet service, housekeepers, and groundskeepers) were friendly and professional. Room was clean and quiet although the water pressure in the shower could have been improved. I'd read other reviews about the noise levels, and was glad to see wooden shutters on the windows, a white-noise machine on the counter, and a constant fan option on the a/c. I was pleasantly surprised that there really wasn't a lot of noise to block. There is some construction going on behind the hotel but it's not an issue unless you sleep past 9a on the weekdays.

ReeceCheramie, General Manager at BEST WESTERN Savannah Historic District, responded to this review
Thank you so much for taking the time to share about your experiences here at the Best Western Savannah Historic District, it is greatly appreciated. We do strive very hard to provide our guests with a clean and comfortable stay while with us, and your positive comments are greatly appreciated by our entire staff. We do hope to have you back as our guests again in the future! Safe Travels!

"Nice Location"

3
12/09/2016

This hotel had a nice little pool, and comfy rooms. While we were there, construction was occurring just outside the hotel, and when it is finished, I'm guessing it will be an even better place to stay. It was very close walking distance to many of the cool things Savannah has to offer.

ReeceCheramie, General Manager at BEST WESTERN Savannah Historic District, responded to this review
Thank you so much for your comments about your stay with us here in Savannah. They are greatly appreciated and we wish you Safe and Happy Travels!

"Savannah 2-night Stay"

3
12/09/2016

Spent two mid-week nights, while on vacation, at BW - Savannah on Bay Street. The condition of the room, although not deplorable, was in need of updating. One part of the room needed more lighting, There was no room safe, so we had to leave some valuables in our car. Bay Street is very noisy and this was the first time ever, in any motel/hotel where ear plugs were left for the guests. Our TV remote was missing and maintenance brought a loaner up to the room, but the loaner could only change channels...not work the volume or on/off. The complimentary breakfast was not very appetizing. On our check-out day, I was going to take the staircase from the parking lot up to our room, but a drunken bum was laying at the bottom of the staircase, causing me to take a less convenient staircase. Also, our electronic keys stopped working and we had to go get them re-set at the front desk, after waiting behind five other customers.

"perfectly comfortable 2 night stay"

4
07/09/2016

Let me start by saying that the location is wonderful. One block from City Market (lots of shops, restaurants, pedestrian promenade). One block up from River Street. I will say that there is construction and with hotel being on Bay Street there is noise. I am a fairly light sleeper but my sleep was not affected. The hotel does give out ear plugs and there is a white noise machine in room. Our first morning we had the breakfast room pretty much to ourselves. They have hot and cold selections and enough variety to get your day started. Second day there was a large group and all getting breakfast at the same time. Had we arrived about 15 min later the breakfast room would have once again been empty. You can choose from $20 per nigh on site parking or park catty-corner from hotel (at another property) for $10.00 per night. we elected to park on site and was very happy that we did. Could not beat the convenience of having car outside of our door. If you are wanting to stay in historic district, ALL hotels charge for parking. Some upwards of $30 per night. There is a fridge but no microwave, and yes, fridge is in bathroom. Said bathroom is quite large and ours was very clean. There is a concierge o duty in the am hours and hotel front desk staff was very helpful to us during our stay. I would return.

"Wonderful Hotel!"

5
07/09/2016

Great staff , safe surroundings, clean , great breakfast (complimentary) walking distance to River St all Restraunts and shops ! Go see Mary the hotel concierge she was awesome !! All around great hotel , affordable and great location

"Our Savannah trip 2016"

3
29/08/2016

Not the best or the worse of the Best Western motels I have stayed in but it does lack some things. Like quiet neighborhood after midnight, sufficient parking, easy access to and from streets, and updated rooms. Breakfast was usual fare but was good. Everything was fresh and the breakfast area was well maintained.

"Don't book on this site don't stay there"

2
26/08/2016

While traveling checked online for best rate, was quoted $79 asked if there were other fees such as parking and told no. Was then told with tax and fees would be $101. When arrived at best western was told additional $20 parking fee. Third party didn't tell me. I was summoned out of bed so she could run my card for $20. When I got my bill was charged a $22.99 internet booking fee. Do the math on that $79 room. There is construction directly behind the hotel an earplugs were left on our bed. The walls are thin and there were young people having a party and singing and also smoking on the balcony outside their room. Supposed to be a completely non smoking hotel. Absolutely would never book a hotel this way ever again. So in the end this hotel we ended up paying $144.59 for a $79 supposed room special. In the future I will call the hotel directly. It was a complete ripoff and a joke. Thanks for asking for my review. Hope you post it to warn others.

"great locatation"

4
26/08/2016

I took my 14 yr old grand daughter here for a trip before the start of high school. yes there is construction but we were out the door before it really got started and back when the shut down for the day, so no biggie. the breakfast was...awful! go out to eat! only complaint was a very rude concierge. not the job for you if you do not like people!

"Awful hotel - a scam"

1
23/08/2016

June 26, 2016 (Ohio person) Clearly that there are positive and negative about the place. Overall, mine is more negative than positive. In their website it looks so neat, so nice. Trust me, this place is a rundown hotel, more a motel than a hotel, considering what is in the website. This is a good example of “pictures look way better than the real thing”. Only the lobby is OK. Everything else is old, rusted. I am not kidding, even in the stairs there was duck tape to cover some stuff. Yeah! I have pictures. Spend a day and believe my review, depending on your expectations and the people traveling with you. This is a $60 night place at most. I stayed at a Days Inn in Columbia SC on my way here, for less than half the price, that was cleaner, more spacious, larger beds, larger pool (even microwave/fridge), breakfast included, than this one. I actually will recommend that Days In Suite (exit to Columbia Airport, route 302) – not a bad place for the price The pool is a joke – it is way smaller than it looks. There were no towels and the place where to put towels was in shambles (have pictures) Ironic that they have a sign that the place is 100% non-smoking but I saw staff members smoking in the premises. Cigarette butts all over the place – a day later were still in the stairs This place if any, is a one star – trust me as I travel a lot Some, not all the staff, in the front desk were rude. One lady did not show to care about guests. So much for southern hospitality! A guy parked in my spot – I went to the front desk and told them to give me another number. That was OK with me. Instead of showing some sympathy she said that was going to call a tow truck to remove the guy's car (what?). I insisted that it was OK since I wasn't told that parking numbers were pre-assigned (likely the same happened to this person). True that was written on the paper but that's not what I was thinking. I also assumed I could take any empty space Iron board was disgusting, with brown spots The beds were smaller than full (what is in the picture is not what you get) The bathroom door handle was broken The bathtub drain clogged – have to wait 5-10 min for water to drain for next person Bathroom not functional since toilet and shower are together, therefore, can be problematic for many people in a room in particular with ladies The fridge was in the bathroom (what?) Only one light in the room with 2 bulbs of which one was broken No light for desk (keep in mind if you do some computer work or something that needs light in front) Etc etc TV programming was actually good Anyways, in summary, if you have stayed in a crappy motel along the highway think of this BW as no better than that. The place is rundown. For $20-30 you could stay in another hotel close by (e.g. Courtyard, Springhill) BEWARE of this place! It is not worth the price. I wish I would have read negative (or realistic) reviews by others but there weren't rooms available in the area for my dates

"12 Hog Members to Savannah"

5
22/08/2016

Beds were extremely comfortable. Room was very clean. Great location for walking to Riverfront and downtown. A bit noisy because of location, but still worth it because of price and location. We were allowed to park two motorcycles per parking spot saving on the parking cost of $20.00 a spot per day

"Small rooms"

2
22/08/2016

The beds in the room were not queen size more like a full. My daughter had to sleep on the floor because there wasn't enough room for 2 people. Our room faced a huge construction site that started work at 6:30 in the morning. They do offer ear plugs but that's not something I personally can sleep with. Nice lobby with decent breakfast.

"Great location but....."

3
21/08/2016

There is another hotel being built right next to it so there is major construction going on, you know it is not good when they have ear plugs on your bed when you arrive. The shower had no water pressure, there was some rotting on the lower wall by the door, and the bolt lock did not work. Could have paid more but overall this hotel worked out. They do charge to park, $20 a day but all the hotels downtown charge. If you are just stopping in to visit the downtown area this hotel will work. The staff were very nice. Beds were comfortable.

"Average at best. Good location. Clean."

2
20/08/2016

This is a average and plain hotel...but it is clean, well located, and the service was pretty decent. However, key channels on our TV didn't work for several days and the management kept making excuses rather than fix it. I did come to Savannah to watch TV, but it does seem like a reasonable expectation in a $150 room that the TV works.

"Not too bad."

4
19/08/2016

We stayed here for 2 nights on our east coast roadtrip. We arrived early, 1pm so thought we would try and check in. No such luck. We were allowed to leave the bags but then had to move the car to an open car park on the opposite side of the road. We then spent the next few hours walking the town. Everyone has their own feeling about places and ours is no different. We felt the area down by the river was a little commercialised and tacky. Market street is basically bars and restaurants. Most of all we thought Savannah was a town of 2 sides, on one hand you have the historical parts then on the other hand its trying to be a town of expansion. When we managed to check in our room was on the rear of the building. Behind the hotel there is building work going on but this did in no way affect our stay. It seemed to start about 7:30am and finish about 4pm. On our first night we got woken up by a crying child in the next room at 12:45am. We gave it 20 mins but nothing changed so i went to reception to mention it. Then another child started to play so we had one crying and the other child (same room) playing. At 2am i went back to reception to make a complaint. Now i totally understand you cant help a baby crying but i was told by the staff the family and only checked in at midnight. This i find somewhat strange. Anyhow i said the hotel had a duty to ensure we had a decent nights sleep and 4hrs does not constitute this. I must say the hotel were great they straight away offered us the money back for the room that night. The problem was this was pre paid by our travel company so we are still waiting for a letter to be sent for that to go through. The parking at the hotel is $20 per night. The manager also waived that at the end of our stay. Breakfast was a bit manic. Loads of people trying to fight their way around but i suppose thats to be expected. We did use the pool which was ok, a little small but was fine. The hotel serves a purpose for visiting Savannah, we just were not over excited about the town. Staff were extremely helpful.

"Pretty basic, but great location."

4
17/08/2016

This hotel is in a great place, just a short stroll from Ellis Square and the buzzing Market Street area. It's also very handy for a stroll down to the river. Our room was fine, with a huge bathroom, albeit a bit dated. The beds were comfortable, with lots of pillows from which to choose. AC was noisy and leaked on the outside walkway. An added bonus was the free buffet breakfast - nothing marvellous, with plastic dishes and cutlery, but a good choice from cereal to muffins and waffles.

"unhelpful and obstructive staff; reasonable rooms; very noisy position."

2
15/08/2016

In August I toured the Southern states with 3 friends in two 1930s Rolls Royces. We were treated with great charm and courtesy everywhere we went, with the signal exception of the Best Western Plus in Savannah. We arrived early, at 12.30. Britney, the receptionist, allowed the two of us who were sharing to book in; but not the other two, who had pre-booked separate rooms. There were about 20 parking places outside reception, which were reasonably secure; about 20 more behind the hotel, alongside a busy road, with no security cameras. I asked if the 2 cars were able to stay where we had left them, close to reception. 'No,' said Britney. 'Those spaces are reserved for guests already here. You will be given spaces at 4.30 Until then you'll have to park some distance away at another carpark.' But the spaces were almost entirely unoccupied. Surely today's guests have already left? Why can't we have spaces allocated now? 'Company policy: no space until 4.30!' What? Even though one room has been already given to us? 'Not until 4.30!' The manager, to whom we appealed, was slightly more helpful: he allowed one car to remain, but only if we moved it to the far less secure spaces round the back, near the rubbish bins. We pointed out that the cars were old, vulnerable, and rather valuable. He was unmoved. One car round the back; the other shifted offsite until 4.30 when (you've guessed it) we were allocated a second space near the bins. This was a wholly unnecessary and obstructive policy. It would have harmed no one to allow us to leave both vehicles at the front from the moment we arrived. The 2 other rooms were finally released at 4.30, though the receptionist admitted they had been clean and ready for some time. ( Another guest with young tired children was also excluded until 4.30. He too was greatly upset.) Sometime later I asked clothes to be laundered. Despite the presence of a bag marked LAUNDRY, and a list for 'washing or dry-cleaning' (both of which I showed to a second receptionist) I was emphatically told: 'No laundry service at this hotel. The rooms were perfectly adequate, as was breakfast. But there was loud traffic noise throughout the night. As a final insult, we were charged $20 per car per night for parking. My advice: avoid this hotel.

"Great location Good rates but Noisy"

4
15/08/2016

This is the 2nd time we have stayed at Best Western Plus Savannah Historic District. First off this hotel is in a great locaton and within walking distance of all the attractions of Savannah. The rates were very good compared to other hotels in the area. The rooms are very clean and nicely updated. The staff at the hotel were all extremely helpful and friendly. Breakfast is included but we decided to go out for something more elaborate. The negatives of this hotel are that all the rooms face the exterior and we were woken in the early hours of the morning by guests returning from a night on the town making a lot of noise. This happened every night we were there. On top of that there is building work going on at the rear of the hotel which is where our room was located. On Saturday morning we were woken pretty early in the morning but Sunday they didn't work so we got to sleep in. The work is pretty major and I would imagine its going to be an issue for a while. When we checked into the room they did issue us with ear plugs, so I am guessing they have had some complaints but there is not a lot they can do about it. I would recommend asking for a room at the front of the building until the work is complete. Overall I would recommend this hotel, especially if you are on a budget and want to be in a great location. The staff at the hotel do everything to make your stay enjoyable. There is also a $20 per day for parking and space for only one car per room. We had 2 cars and found nearby parking for $5 per day.

"Best Western Plus and Minus"

3
15/08/2016

This hotel had a lot of pluses and minuses. First the negatives. The hotel is in a very noisy area of the city. On my reservation I knew this and requested a quiet room. They also have limited parking ($20 per night). We checked in early in order to get a good room and a parking spot. The check in was horrible. The 2 girls at the front desk didn't know what they were doing. A lot of people were upset. They gave me parking space #28 when we went there a car was parked in that spot with the same parking pass I had for the same spot. We had to go back to the front desk and deal with all that confusion all over again. Our room was #301 which is the closest to the intersection of Martin Luther King Blvd. and Bay street. The worst room for noise. You know you have a noisy room when they put ear plugs on your pillow. Also the room came with no hand towels and we saw a giant roach crawling on the wall. Now the positives. Very comfortable bed and a great breakfast. What a great location. Walking distance to many spots. 3 minute walk to the City Market (nice shops and bars), 4 minute walk to Savanna Smiles (bar with dueling pianos and audience participation). Nice lady at the concierge. She called and got us dinner reservations at The Boars Head Tavern. I told the girl at checkout about our bad check in experience and she said they were going through some transitioning and she took some money off our bill. Always good to get money back.

"Basic"

3
13/08/2016

Basic room. Good location at one corner near river of historic district. Had one large cockroach in bathroom. One lamp out of 3 not working. Quiet. Breakfast good but not enough seating. Air conditioning good. No water pressure in shower! Great pillows!

"OK Stay"

3
13/08/2016

Hotel was alright and good location, although would have preferred river front. It was very hot outside and the air conditioner could not really keep up. The room was very small and not very comfortable. We had to pay extra for parking which was not mentioned when we booked by phone. Overall was a good place and what we expect from Best Western, but it was expensive for what we received. We booked the day of our stay and it was a clean available hotel. We have stayed at the Hyatt before which is a bit more expensive, but worth the difference in price. Overall an OK stay.

"Room decor's historic charm a pleasant surprise!"

4
09/08/2016

Our room was well appointed with decor that made the room look like it belonged in the historic district and comfortable beds. Was on a girls' trip with my daughters and was happy about the very safe feel to the hotel, both for on-site parking and for walking to and from the historic district. The pool is small but was not crowded. It was insulated quite well from street and construction noise. The pool was a refreshing spot to stop for a cool- down swim. The staff was extremely friendly and helpful -- had a couple of parking issues that they resolved. Although our room face the construction it was not loud in the room and it did not bother us at all. We also really appreciated the assistance of the young lady at the concierge desk who helped us find the restaurant that the girls wanted to try. Overall was great value for the price, with good location and outstandingly friendly staff.

"Wonderful stay "

5
08/08/2016

Fantastic stay in a very clean room with a very clean large bathroom. Staff amazing breakfast lovely with lots of choices. Yes there is building work but this is nothing to do with the hotel. It didn't affect us at all. Good air conditioning in room. We parked the car and didn't touch it for the length of our stay as everything was close by. Carpark is $20 a night. Most hotels we have stayed in have charged for breakfast and this one didn't. So paying to keep the car safe near by was fair. We will Definately be using this hotel again

"LOCATION!!! 3 Day Getaway"

4
03/08/2016

We really took advantage of the INCREDIBLE location of this hotel, we walked everywhere. I am writing this because I wanted everyone to know that i was not bothered AT ALL by the construction, it is not the hotels fault this is happening, and they even provide ear-plugs for the noise (we never needed these, we were only in the room at night to sleep.The hotel was decorated with a touch of Savannah through out, the breakfast was good, and just we needed before we walked the Historic district. The staff was knowledgeable about the area, friendly, and helpful. I higly recommend this hotel. Thanks for a great stay!

"Convenient location; helpful staff"

4
02/08/2016

We visited Savannah for birthday/anniversary. The hotel is easily found from I-95; close enough to historic area and riverfront to walk and very clean and quiet. All the staff we encountered were friendly and loved the city. Only inconvenience was the one small elevator and large, young groups trying to go downstairs all at once!

"Clean with a good location"

5
31/07/2016

Clean rooms with a great location at the beginning of the historic district. At first our tv didn't work but we called the front desk and they sent someone up right away that fixed it in one minute. Only drawback is that parking was full and we had to park across the street, but we called the next day and moved to a spot on site.

"Motel-type, good location"

4
30/07/2016

Between riverfront and historic town. Interstate at front, building works at back - the back is quieter at night. Earplugs are supplied. Big rooms. Staff very helpful when there were a couple of minor problems with one of the rooms. Breakfast OK rather than fantastic.

"Terrible, hidden charges!!!!!!!"

1
27/07/2016

We stayed here for only one day, and had 2 rooms since we were with family. The rooms were NOT clean at all! There was melted ice in our ice bucket, the carpet wasn't vacuumed, there were hangers on the floor, my mom found false eye lashes on the counter, her phone didn't work and there was missing knobs on the night stand, and her AC didn't work just to name a few things. Also they're a lot of charges that they don't mention. For example, you have to pay for parking ($20) per day, and there is a $75 security deposit per room. We got informed of this security deposit AFTER we got charged. Not to mention all of the TERRIBLE stares we got from everyone because we were the only Hispanic people staying here including employees, ESPECIALLY after they saw the type of truck we were driving. Breakfast was also terrible, it made my sister get sick (stomach virus) Overall PLEASE do yourself a favor and don't come here.

"Great Location"

4
26/07/2016

We stayed here for two nights as a breakaway trip from Orlando. The location is fantastic for historic downtown, just one street back from River Street and only a short walk to many of the sights, shopping and eating venues. OK so it's not the Ritz but it's great value with clean comfy rooms and a pool to cool off in if you're that way inclined. For us it did what it said on the tin! The breakfast was adequate, actually more than adequate because we've paid more on many an occasion for room only so a good breakfast included was an added bonus. Yes it's a little bit noisy.....but we have street noise at home so no biggy. But I'm saving the best until last; the staff are lovely, really friendly and helpful. Special mention goes to Ali the concierge who was so patient with our questions and who made some fantastic suggestions for restaurants. We'd definitely return. Great service and friendliness beats luxury any day!

"Mother's birthday trip."

4
25/07/2016

We stayed here last year for mother's birthday week and we knew we would enjoy another stay at the same hotel. Plus it is close to everything we wanted to do while there. Everyone was very helpful and friendly, they went over and above other places we have stayed. The beds could be a little softer for me but otherwise a wonderful stay.

"Good location, good value"

4
24/07/2016

Very convenient, very helpful staff, comfortable, clean rooms. Returned for second stay on return of trip. Would recommend. Had helpful concierge available for booking tours and travel information. Parking charge. Convenient location for walking to historic "River Walk". Lots of recommendations for restaurants. Elevator helpful. Breakfast, lots of choices.

"Great location!"

4
14/07/2016

The hotel is located near the river and in the historic district, short walk to Bull Street! Room was clean, bed was comfortable! Front desk was friendly and helpful! Breakfast was very good, with egg, sausage, yogurt, oatmeal, cereal, etc... Parking spots are tight, but convenient, as you don't need to drive anywhere if you want to visit the historic part. We didn't mind paying the $20 because we saved not having to pay the parking meters or public parking to drive around. We will stay here again when we come to Savannah!

""Price Gougers""

2
13/07/2016

Let me just say all was well until we checked out and was hit with hidden fees: $20 for parking, and $150 for pet cleaning fee. I am 50 years old and the parking space has always been included with the room. And there is no way it would cost $150 to clean up a little dog hair. Every other hotel i used this week charged $20 for pets. All thats left to say is; " lesson learned".

"Ideal base for your Savannah experience"

5
13/07/2016

Very comfortable accomodation with great friendly staff and a good breakfast. Ideal base for visiting Savannah just a short walk from River Street and the downtown area. Has a small well appointed pool which we got to ourselves for an afternoon. Excellent concierge service. Stayed on the first two days of summer, had a great time.

"Great staff, nice beds, shortage of amenities"

4
09/07/2016

Everyone is very helpful, breakfast is very good, just a couple of things: they don't have enough tv controls for every room and you can't change channels or modify volume if you don't have a control; the other thing was they ran out of floor towels, one day we had it, the other two we didn't. The location is very convenient.

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Thank you for you for sharing on Trip Advisor. Please accept my apologies for the inconveniences you encountered. I am embarrassed by the lack of service you received, and I will speak with both the Front Office and Housekeeping Manager immediately as to why your room wasn't cleaned correctly to include a remote and your bath mat replaced. Again, this is not typical of the BEST WESTERN PLUS Savannah Historic District, we appreciate your comments and wish you safe travels in the future. If you are returning to the Savannah area, I would love for you to call me (912) 629-2101, and I will be happy to offer you a discount on your next visit. Sincerely, Jeffrey A Fouste General Manager

"Terrific Location for Walkers"

4
06/07/2016

This hotel is conveniently located near the historic Riverfront, but also an excellent walking proximity to historic downtown as well as many of the tourist attractions. Some walks are longer than others but the architecture is beautiful everywhere and a must see.

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Linda, Thank you for taking the time to share your comments! I am so happy you enjoyed your trip to Savannah, and we hope to see you again in the near future! Sincerely, Jeffrey A Fouste General Manager BW PLUS Savannah Historic District

"Great location, some things need addressing"

3
03/07/2016

1 very pleasant lady @ check-in, ans the ph, solving prob,etc -took forever. 4 people-3 towels. Took 2 calls and 30 mins to get more. Received torn, stained towels. Dust in corners. I looked behind the nightstand to plug in ph, clearly had not been cleaned in years! Otherwise, room was comfy. All staff we encountered were pleasant and friendly and location was perfect.

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
934glynisp, Thank you for taking the time to review the BEST WESTERN PLUS Savannah Historic District. Please accept my apologies for the inconveniences you experienced while staying with us. I am very disappointed to hear your description of the lengthy check in process. I will certainly speak to the Front Office Manager regarding scheduling, as this is unacceptable. I have shared your comments with our Housekeeping Manager in detail to ensure these issues are addressed immediately! Thank you again for your comments and if you are returning to the Savannah area, I would love for you to call me. I will be happy to offer you a discount on your next visit. Sincerely, Jeff Fouste General Manager

"Very good."

4
03/07/2016

The best part of the hotel was the staff. They could not do enough for for you. Breakfast was the usual stuff, but you could eat outside. We were not on the construction side of the hotel, so we did not hear a thing. Parking was worth the $20 to feel safe, we left out bicycles on the rack on out car, the staff promised us they would keep an eye on them.

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Chris C, Thank you for taking time to review our hotel! I hope when you return to Savannah you become one of the many BEST WESTERN PLUS Savannah Historic District fans and a repeat guest! I am glad you enjoyed everything! Sincerely, Jeffrey A Fouste General Manager

"Fabulous hotel"

5
02/07/2016

We arrived at the hotel and were checked in quickly. We were allocated a room at the back of the hotel and a parking space right outside so we were happy that our vehicle was safe. The room was just lovely - nicely decorated and very clean. As there is construction work ongoing at the back of the hotel, staff have provided earplugs for light sleepers, which I thought was a nice touch. I didn't need them myself - a comfy bed made me go out like a light! Brilliantly positioned hotel and I genuinely hope to re-visit this town soon!

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Kazza9173, We are delighted you made the decision to stay at the BEST WESTERN PLUS Savannah Historic District! Thank you for the wonderful compliments and we look forward to your return! Sincerely, Jeff Fouste General Manager

"Good Price. Good Location."

4
02/07/2016

Good Price. Very comfortable bed and clean room. Great Location. The city noise wasn't a big problem. I slept well. We were on the side facing away from the river so we didn't hear the construction noise, even when we slept in until 10.

"Fair prices "

5
30/06/2016

Fair priced for its location right outside river street. Clean bed, large bathroom, updated rooms. There was a bit of construction nearby but not too much of a nuisance. The concierge was great. Nice old lady with tons of information about her city. Booked us a trolley tour and starred several locations for us to be sure to see. We will be back.

"Very Good"

5
30/06/2016

A comfortable and central located good Best Western Hotel. We enjoyed the offer of the tour operator desk for a complete visit of the City. Our thanks to the Hotel Manager who offered a generous compensation for a small problem with our room locker. We do appreciate the whole services of this Hotel.

"CONSTRUCTION GOING ON!"

1
29/06/2016

Even though this hotel is located in downtown historic district, there is construction next door and you will be awaken by loud, banging noise. Staff not friendly or accommodating. Parking is $20 per night.

"Weekend get away"

5
27/06/2016

Great place to stay. Right at River Street and across from Market Square. We have stayed there every time we go to Savannah. Great staff. Well worth our cost. Wonderful details in the room and the bed, a Beauty Rest sleeps alsome.

"Great location!"

5
27/06/2016

This is my third visit to Savannah and my first time at this hotel. Stayed at more expensive hotels the last two times. Decided at the last minute to stop in Savannah for 2 nights. Stopped by 2 other hotels first but they were booked. Really pleased with the location and staff here. Room adequate. Refrigerator in room was a plus. Noise wasn't an issue at all. Parking was alittle tight for a large SUV. Will definitely stay here again. Great location!

"Comfortable hotel"

5
21/06/2016

Easy to find, comfortable, spotlessly clean and a very good breakfast. There is also parking, where you can leave your car until 3pm day of check out - great if you want to do last minute sightseeing. Savannah is also a fab place to visit.

"Family vacation"

5
21/06/2016

We loved the location of the Best Western on Bay Street in Savannah ,Georgia. The staff was very helpful .We could walk to many of the sites in Downtown Savannah. The Old Savannah Tours - is so good .My grandchildren loved both tours we took.The ghost tour was so fun.

"Savannah, 2016"

2
19/06/2016

I was very unhappy with this hotel. The rooms are adequate, but very noisy. Their computers were down and they just didn't seem to know what to do other than continue to put you off. They need a backup system to assign rooms without computer use.

"Overnight Stay in Savannah"

4
18/06/2016

Excellent hotel at the edge of the historic district in Savannah. I loved the location -- 1 block to the Riverfront and 2 blocks to the heart of the Historic District. I selected this hotel because of its location and because it was less expensive than the other hotels along the waterfront. The room was very nice and clean. There is construction next door which blocks a portion of the river view. The downside -- you did not get to choose your parking spot. It was assigned to you.

"Very nice hotel. Great location. Great staff"

5
17/06/2016

We pulled in on a last minute stay as we travelled up 95. Storm was fast approaching, and we needed a place to stay that could facilitate our family, dog, and a tow behind trailer. They were able to do all 3! The manager approved us to have 2 parking spots for our truck and trailer. Front desk staff was very courteous and helpful. Rooms are surprisingly updated and cozy and don't at all feel like the Best Westerns I remember as a kid. Overall, a solid place to stay when traveling with the family.

"Good Value and Location"

5
16/06/2016

We really enjoyed our stay thanks to the nice and efficient staff, the pleasant accommodations and the location. We were within walking distance of most things we wanted to see although "walking" for me means riding my mobility scooter. There is good handicap parking and the elevator has two doors making entrance and exit very easy. Breakfast was very nicely presented and good. You pay $20 for parking but they assign you a spot so you don't have to worry about not having one when you come back, however, there was someone parked in our spot the entire time. We talked to the front desk about it the first time and they took care of the issue immediately but later another car was in the spot. Since we had a handicap spot and didn't plan on moving the car, we didn't tell the desk about this second instance but parking is something to be aware of during your visit. They try to make it easy for you but guests either don't understand or aren't willing to cooperate. Overall, I really enjoyed the stay and recommend this property.

"Great location and breakfast!!!"

4
10/06/2016

Just a minutes walk rom riverside and historic centre. The hotel, whilst the layout of the hotel is reminiscent of 20 years ago, the rooms are great. Very comfortable beds, 2 doubles. Although tea and coffee maker in room, there is coffee, tea and very welcome cold water in the lobby all day. Free wifi in rooms, and a reliable service. The free buffet breakfast is wonderful. Hot food includes do it yourself Mcmuffin, and waffles, cakes and fruit,cereals... Staff are sweet

"MOTEL VS HOTEL"

5
10/06/2016

I may be giving away my age, but when did motels become hotels. I like this place because it reminds me of the motels we used to stay at on family vacations when I was growing up. We used to go on a two week vacation every year to Florida and stay in motels similar to this one. They were all one or two floors high back then (the really big ones were four or five floors) with the room doors facing the parking lot and big neon sign out front. Although this motel/hotel is not that old, it brings back happy memories of a day when you could go to the beach and still see the sand dunes from your balcony / room entryway. This place is very clean and up to date with all the modern whistles and bells but the building (like the cars of the 70's) has CHARACTER which high rise hotels of today don't.

"Great location, but old and loud"

3
09/06/2016

We booked this through trip advisor (3 rooms in total but the trip advisor screwed up one of the rooms) - we thought this was a hotel, and were quite shocked when we got there and it was actually a motel style. The rooms are very old and somewhat outdated, the motel is on a major road so it's pretty loud, and the area is on the cusp of being a seedy area. During the day it's fine and the location is actually a good spot to walk to city market and the river front. They claim to have a fitness center (it's one weight machine, two ellipticals and a treadmill). When we checked in they also gave us earplugs due to some constitution in the area. (The construction bothered me less than the trucks on the road.). Overall, location was good, and we got a decent price of around $150 (cheaper than other hotels in the area) so I could deal with the mediocre rooms for just a couple of nights (but wear your ear plugs).

"!st Anniversary"

3
08/06/2016

Originally booked queen bed room. Apparently when I mentioned I am a disabled vet, the desk clerk gave us a disabled access room that had full beds. Uncomfortable but we made do. The location was advantageous for our trip. The second night an unruly guest made sleep almost impossible.

"May 2016 Best Western Savannah Historic District"

3
07/06/2016

Breakfast was very good at this location. The charge for parking was ridiculous, $20.00 per night. We arrived early before regular check in and we were promised a ground floor room, but on returning after a walk, our ground floor room was given away. Location was excellent, easy walk to sites.

"great stay"

5
06/06/2016

we enjoyed our stay. will definitely stay here again. staff are always friendly. great location. we like being right in the historic district, close to places we like to go to. like to shop and eat at the places on the riverfront.

"One Night in Savannah"

5
05/06/2016

This hotel is located within walking distance of the historic area of Savanna, and is not complicated to find. I was part of a large group (between 25 and 30) of cyclists on a fund-raising event. The accommodation was reserved by the organizer, and checking-in went smoothly, with friendly efficient staff. Singles and couples were all accommodated. My room, a double with two king-size beds was spacious and clean, with adequate lighting. The bathroom with shower/bath was also spacious, and included a small refrigerator. An iron and ironing board was also available. A continental breakfast is served in a dining room next to a lounge area and the lobby. Breakfast, which comprises the usual, but more than enough, buffet of inter alia, cereal, pastries, make-you-own waffles, and a small selection of hot food, fruit, coffee, and more, can be eaten outside where a limited number of tables and chairs are available in a courtyard, for those who don't mind the warm humid weather. Parking is available in the open areas surrounding the hotel building, but is restricted to checked-in guests only and a disc is provided for display on the dashboard. There are no good Views of the river. The City Market is a few short blocks away. Eating places abound. A good place to stay to experience Savannah's nightlife and the historic area and for buying tickets to ride the sightseeing trolleys.

"Clean but loud"

3
03/06/2016

This hotel on the inside was very clean, they also had a great breakfast selection in the morning. However they are doing construction right around the building that starts at 6 AM every morning, right after the night life crowd noise comes to an end. Also, they are not upfront about the $20 a night parking and wait to the end to charge you.

"Hotel price/motel room"

2
02/06/2016

We were on our way home from a vacation in FL, and wanted to stay a night in Savannah. The holiday weekend price was comparable to other hotels downtown, but the room quality was terrible. Dust and more dust, minimal water pressure, excessive noise - every time a room next to or above us flushed it was as if it was in our room. We wish we had chosen a different hotel, but it was too late to cancel when we arrived.

"Great stay."

4
31/05/2016

This was my third stay and once again gets top rating for convenience and the most efficient staff. Ashley and her crew are most accommodating. The rooms are very clean, A possible inconvenience for some is assigned parking.

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Music to my ears! We love Repeat Guests! Thank you for taking the time to share on Trip Advisor! Sincerely, Jeffrey A Fouste General Manager BW PLUS Savannah Historic District

"This will be my Savannah stay place"

5
30/05/2016

From the time we checked in to the time we checked out EVERYTHING was right on point. The employees, the room, the bed, the AC, the breakfast, the coffee all right on point, All the little extras made our stay the best it could be.

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Ann H, We are delighted you made the decision to stay at the BEST WESTERN PLUS Savannah Historic District! Thank you for the wonderful compliments and we look forward to your return! Sincerely, Jeff Fouste General Manager

"This is not a hotel, at best a motel"

1
30/05/2016

All the rooms are accessed from exposed walkways, a feature of a motel not a hotel. Construction work is a problem for 50% of rooms, starting at 7am each morning until 7pm. Never before stayed in a hotel that issues ear plugs and has a machine to provide a constant noise to drown out other noises. Also got fleeced for $20 per day parking. Breakfast was difficult, not enough seats or tables. Yes a good location but wish we had stayed elsewhere.

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Andrew, Thank you for contacting Trip Advisor regarding your recent stay. I was disappointed to read that you were not made aware of the hotels exterior entrances, or the hotels daily parking fee. We audit our own website as well as our partner's websites regularly to ensure photos, content, and fees are disclosed ensuring our guests can make an informed decision and eliminate confusion. Information regarding the parking fee is posted on a sign at the front desk and also highlighted on the registration card presented for signature at your arrival. Information about the active construction site behind the hotel, which is not under our control, is posted on a sign located on the front desk. In addition, a letter explaining the benefits and fees of the hotel as well as information regarding noise that is out of the hotel's control is located in each room. As you mentioned in your review the hotel has implemented several measures in an effort to enhance our guests experience and reduce unwanted noise from interfering with their stay by providing: Cooling Units with optional constant on feature, Sleep Mate® - Sound Conditioning Machines, and Complimentary Ear Plugs. Again, I am very sorry if the staff here at the hotel did not provide you with any of the above mentioned information when you arrived which would've outlined all fess helped to clarify expectations. It is our goal to provide the highest level of customer satisfaction. We rely on our guests to let us know when we have fallen short of that goal. Comments such as yours permit us to target areas of concern and take the necessary steps to remedy the situation. Again, please accept my sincere apologies. Sincerely, Jeffrey A Fouste

"Great location - but terribly noisy and the worst shower I've ever used."

2
27/05/2016

This hotel left me with mixed feelings, I don't want to be too harsh because we could have just come at a bad time but, there was construction works right next to the hotel & they started at 6am.. sleep was not possible it was horribly loud, whilst this wasn't the hotels fault it just diminished the quality of our stay. The shower also had such terrible pressure it was laughable... However the location was fantastic, near the water and walking distance to all the sights. so if your thinking about booking maybe just make sure there is no construction happening, because it certainly made my stay less enjoyable.

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Emily, Thank you for taking the time to share your experience! I apologize for the faulty shower head, and I will have Maintenance repair at once. The construction you mentioned next to our building, which is not under our control, began at the end of April. We have received multiple complaints in regards to the noise and these guests were move to room on the opposite side of the building whenever possible, which proved to be more quiet. Our goal is to always provide each customer with a great experience. With that in mind, customers should know the hotel has implemented several measures in an effort to enhance our guests experience and reduce unwanted noise from interfering with their stay by providing: Cooling Units with optional constant on feature, Sleep Mate® - Sound Conditioning Machines, and Complimentary Ear Plugs. Please accept my sincerest apology for the interruption to your stay due to the neighborhood development and faulty showerhead. My only hope is that you would consider returning to us once the beautification process is over. Sincerely, Jeffrey A Fouste General Manager

"Ideal location for historic Savannah"

4
26/05/2016

Initially we were concerned about the hotel as there was construction work taking place behind with heavy equipment but it didn't bitter us as the local authorities had restricted the times they could work. The hotel is on 3 outdoor levels and if you have a car you will be assigned a parking space - request a bay number near your room. The rooms are very clean comfortable and in good working order- sadly there was no safe in them which fir a BW plus is unusual. Breakfast is standard US BW food but all the cutlery and Crockery is plastic and with hot foods very hot to carry. Service was very good and staff were helpful when ever asked. All in all I give it "good but could do better quite easily"

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Dave, Thank you for taking the time to share your experience on TripAdvisor! We strive to deliver each guest a memorable experience and we are thrilled to hear of our success in this ambition. I do however apologize for the disappointment with the plastic cutlery as this is one of the few options mandated by our brand, and I am sorry if it interfered with your stay in Savannah. Your feedback is of the utmost importance to us and thank you again for taking the time to share your experiences and impressions of our hotel! Thank you, Jeff Fouste General Manager BEST WESTERN PLUS Savannah Historic District

"Suprisingly Good"

4
26/05/2016

The Best Western on Bay Street in Savannah Ga. is a excellently located, reasonably priced, clean and well serviced hotel. Close to everything, free breakfast and attractions representative located in lobby

"Noise, Noise, Noise"

2
24/05/2016

When you are greeted with a set of earplugs in your room you know there is a problem. At the time of writing there is a major construction site at the back of this hotel. Work starts at 7am prompt and continues to 4 pm. Then mercifully the night is quiet. Behind this, there is a derelict building, an eyesore, blocking all views of the river which may be the next construction site. At the front the main road, Bay Street, passes by with noise 20 out of 24 hours a day. Only for a few hours well after midnight does the noise subside. This motel style hotel is on the very edge of the historic quarter and as such is in a bad place because much of this quarter is out of reach on foot. You will need to use the expensive touring trolleys to see most of it. There are riverside restaurants within walking distance The rooms are large and well equipped. There's a children's swimming pool with loungers and a well equipped gym at one end. Only recommended for families who make more noise than is going on outside otherwise look anywhere else in Savannah. Breakfast buffet a bonus.

"Welcome respite for weary travellers"

5
19/05/2016

After long coach drive in very torrid rain we were made very welcome by the staff. Courtesy coffee available, free wifi. Lifts to all rooms. We were able to leave fresh food in their fridge as our rooms were not to be really till later

"Best Western Savannah"

4
18/05/2016

Great Location Staff very friendly. Convenient to riverfront and all of the historic district. Easy to find. Would recommend It is an older hotel but well maintained and comfortable......... Concierge very helpful in booking tour

"Great Location in Savannah!"

5
16/05/2016

You cannot beat the location of this hotel in Savannah! I stayed at the property on a business trip, and ended up walking everywhere. There are numerous bars, restaurants, shops, and more located within walking distance of the hotel. The hotel room was very spacious, and comfortable. It had all of the amenities that I needed for a relaxing business trip.

"Construction in back of hotel"

3
16/05/2016

Based on previous ratings of the noise at the front of the hotel, I asked for a room at the back. I was not told there is construction in the back and the diesel fumes actually went into the room as well from the construction equipment. I wish I would have taken a front room now. The construction was continuous from 7AM until about 5PM, so at least it did not disrupt our sleep.

"Perfect stay"

5
14/05/2016

A prefect Hotel stay in the middle of downtown Savannah, perfect Location with clean rooms and excellent Service. Nothing, really nothing to complain about. Big bathroom and a nice breakfast arrangement. There was a bit noise at night as we stayed there for a weekend. But we slept very well.

"Great location, charming rooms"

4
13/05/2016

We had picked the Best Western Plus in Savannah due to it's location in the historic district, as the majority of the things we were looking to do were in that area of town. It ended up being the perfect spot. Not only were we able to walk to our favorite restaurant, located around the riverfront, but we were also able to get picked up by a shuttle for one of the local tours. The room had lovely brick walls, and the bathroom was extremely spacious and had a huge shower/tub. The room was not huge itself but was more than adequate for a night's stay.

"Go somewhere else!"

2
13/05/2016

We arrived after riding nine hours and were told that we had booked a double bed room for our three nights, I have never booked a double because of my 6' 6" height. We also were told that they didn't have our room as they overbooked that night so they put us in a out of service room for the first night. We heard all of this while she was talking to the manager. Didn't even offer any kind of compensation, take it our leave it. The breakfast and room staff were excellent, very helpful. The noise at this place is awful, they do provide cheap earplugs and a white noisy machine. Not any help at all. It is in a good location to walk old town. I only give some place a bad review if they deserve it and this place does for what they charge!

"Best Western Construction"

2
12/05/2016

Hotel staff were professional and courteous. Location was great in terms of being close to the historic district of Savannah however major construction noise behind the hotel (they are digging a hole for a building or parking garage) makes this location not recommendable. We were not particularly satisfied with the continnental breakfast and despite its inclusion with the stay we usually went out looking for a better breakfast. Rooms were clean enough and well prepared for our needs. Pool would have been nice if it wasn't for the noise .

"Nice hotel just too noisy"

3
10/05/2016

We arrived after a drive from Atlanta. One protracted with delays on the highway. Hence we were tired. Last thing we needed to see were a tub full of earplugs on the counter and a warning that the hotel was noisy. I guess that puts the onus on us to check out more formally the travel agents recommended stay location. A real disappointment as the hotel itself does just fine. Its just exhaustingly noisy and I can't say that I slept at all. A real shame.

"Not expected"

3
09/05/2016

The receptionist was friendly but sniffing. She had the flu perhaps. The room was clean and a little bit outdated. When we arrived it was quit.The view from our room was a hugh crane, drill bit, and dump trucks which started promptly at 7 am. I think they should have warned us about this ahead of time! Complimentary breakfast was good.

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Gest, Once again, we are very sorry for the noise problems you experienced during your stay, as we discussed with you personally during your visit. We take the noise issue very seriously indeed and initiated a meeting with the construction company to bring your concerns to their attention. The construction next to our building, which is not under our control, began at the end of April. We have received multiple complaints in regards to the noise and these guests were move to room on the opposite side of the building whenever possible, which proved to be more quiet. For the benefit of the readers, the drilling is scheduled to end next week, construction will continue but the heavy artillery will be over. We continue to do our utmost to enhance our guests experience and reduce unwanted noise from interfering with their stay by providing: Cooling Units with optional constant on feature, Sleep Mate® - Sound Conditioning Machines, Complimentary Ear Plugs, and Plantation Shutters. Again, please accept my sincere apologies, and we hope to serve you again in the future. Sincerely, Jeffrey A Fouste BEST WESTERN PLUS Savannah Historic District

"Not what I expected."

4
08/05/2016

The hotel was clean, the staff was friendly, the location was convenient, breakfast was good. I consider this more of a motel based on the fact that it has exterior doors. This means it can be very noisy at night and in the early morning. They do provide earplugs, a sound machine, and A/C with a constant on option to help block out the noise. For a Best Western this was not quite up to the level that I expected. It was by no means a bad stay but it was definitely nothing special.

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Shannon, Thank you for sharing your feedback with the viewers of TripAdvisor and for staying at the BEST WESTERN PLUS Savannah Historic District. Our focus always remains on our guests and ensuring they have a comfortable and enjoyable stay with us. Your detailed comments will help us to ensure we're meeting and exceeding our guests' needs. We hope you'll give us another chance to offer you the consistent, friendly service you know and love about our brand. Sincerely, Jeff Fouste General Manager

"Mary - The BEST concierge EVER!"

3
07/05/2016

The definition of Southern hospitality should have a photo of Mary beside it in the dictionary. She was the kindest, most generous and affable concierge's I have ever dealt with. She made sure we were taken care of every moment of our stay. We had a lot of fun with her, and felt we were in good hands.

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
CN Risser, Thank you for the kind words about the BEST WESTERN PLUS Savannah Historic District! Your feedback is greatly appreciated! Thank you also for recognizing Mary, she is indeed a Superstar! I will be sure to share your compliments with her! Have a wonderful day! Sincerely, Jeffrey A Fouste General Manager

"Seafood festival with friends"

1
06/05/2016

The view from our room was a Hugh crane, drill bit, and dump trucks which started promptly at 7 am. I think they should have warned us about this ahead of time! The part of our group that found other accommodations left. This is unacceptable. They think putting ear plugs on your bed is enough to fix the issue. Room is clean but will not stay any longer than necessary.

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Dear Robin S, Thank you for sharing your feedback with the viewers of TripAdvisor and for staying at the BEST WESTERN PLUS Savannah Historic District. I was very disappointed to read your review and hear you did not enjoy your stay. The construction next to our building, which is not under our control, began at the end of April. We have received multiple complaints in regards to the noise and these guests were move to room on the opposite side of the building whenever possible, which proved to be more quiet. For the benefit of the readers, the drilling is scheduled to end next week, construction will continue but the heavy artillery will be over. Our goal is to always provide each customer with a great experience. With that in mind, customers should know the hotel has implemented several measures in an effort to enhance our guests experience and reduce unwanted noise from interfering with their stay by providing: Cooling Units with optional constant on feature, Sleep Mate® - Sound Conditioning Machines, and Complimentary Ear Plugs. Please accept my sincerest apology for the interruption to your stay due to the neighborhood development. My only hope is that you would consider returning to us once the beautification process is over. Sincerely, Jeffrey A Fouste General Manager

"great stay"

5
06/05/2016

perfect location..totally satisfied Walk to Riverstreet or walk to the square very comfortable beds. Only drawback would be the economy air conditioner ..could have been colder I prefer sleeping cooler but the air seemed to stay around 74-75

"Great Location and Good Value"

4
04/05/2016

The rooms and beds were comfortable. The hotel is conveniently located to both the river walk and market areas. The staff was very friendly. The hotel is on a main street so it can get noisy. They also do not have sufficient on site parking having some guests park across the street. They accommodate my motorcycle in a compact car spot after some convincing on my end. Overall a good value.

"Not A BW Plus Experience"

2
02/05/2016

This hotel was okay, but did not measure up to our expectations of being a BW Plus based on previous experiences. Physical amenities could use some updating. Parking accommodations were poor at best. Price was lower than other nearby hotels, but still seem pricey for what was provided.

"Disappointing Experience"

2
01/05/2016

This hotel is not up to Best Western's standards. It is located just in front of a rather seedy part of the riverfront. When we checked in early in the evening, the receptionist seemed interested only in ensuring that we parked in the correct parking space and provided the license tag. We were given no information on the location of the room, the parking space, the elevator or anything else in the hotel. The room was rather shabby, with broken items in the bathroom. Worst of all, a bag of purchases I made was missing after the room was cleaned. On a positive note, the manager immediately credited my account with the value of the items that were missing. Also, this probably is the lowest priced major hotel located in the historic district, which is why I chose it. Next time I will spend the extra money to stay elsewhere.

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Thank you for contacting Trip Advisor regarding your recent stay. I am very disappointed to read your review and hear you did not enjoy your stay. It is our goal to provide the highest level of customer satisfaction. We rely on our guests to let us know when we have fallen short. Comments such as yours permit us to target areas of concern and take the necessary steps to remedy the situation. If you would like to share any further information about what transpired, please feel free to contact me directly at 912-233-1011. Again, please accept my sincere apologies. Sincerely, Jeffrey A Fouste General Manager BW PLUS Savannah Historic District

"Noise, Noise, Noise"

1
30/04/2016

The only good thing I can say about this hotel is that it's reasonably well located on the edge of the historic district. Its major problem is that it's on a terribly noisy street and is so poorly insulated that the noise is almost unbearable into the wee hours of the morning (Savannah is a partying and drinking town). The hotel provides ear plugs, a sound machine, and a constant fan A/C system, but even these measures aren't enough. Add to this a sour staff and a totally unimaginative breakfast, and you have all of the ingredients for a miserable stay. Skip this one at all costs and find somewhere else.

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Thank you for taking the time to share your feedback on TripAdvisor. I assure you that your experience with our service is not typical. We will work to improve to see that ALL of our guests receive the HIGHEST quality of customer care, every day. We continue to do our utmost to enhance our guests experience and reduce unwanted noise from interfering with their stay by providing: Cooling Units with optional constant on feature, Sleep Mate® - Sound Conditioning Machines, Complimentary Ear Plugs, and Plantation Shutters. If you would like to share any information about what transpired with the breakfast, please feel free to contact me directly at 912-233-1011. Please accept my sincere apologies, and we do hope to serve you again in the future! Sincerely, Jeffrey A Fouste General Manager

"Not the Best!"

2
29/04/2016

This Hotel is in desparate need of an update, room was tired and grubby looking there are better options of accommodation close by. There is construction work going on behind the Hotel, a white noise machine and ear plugs were left to compensate for the noise! Our room was on the 3rd floor at the rear facing out to the demolition taking place, not a great view and also quite dark with very creased bedding. Coffee maker and flat screen TV in the room but strange the fridge was in the bathroom under sink! Shower pressure was awful control handle very loose, bathroom needs serious updating. Small breakfast buffet on offer Cereal,Bagels,reconstituted egg & sausage etc to eat on plastic plates and cutlery provided! Staff were very friendly and helpful. Short walk to restaurants,bars,City Market,River Street and other historic Savannah attractions. The only good thing I can say about it is the location.

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
This certainly does not sound like our hotel, if so I am so sorry that your accommodations were not acceptable. We all strive to give our guests a clean, comfortable room at a reasonable rate. We sincerely apologize for any inconvenience to you. Your comments are of great concern to all of us and we will make immediate corrections. Again, this is not typical of the BEST WESTERN PLUS Savannah Historic District, we appreciate your comments and wish you safe travels in the future. If you would like to share any further information about what transpired, please feel free to contact me directly at 912-629-2101. Again, please accept my sincere apologies. Sincerely, Jeffrey A Fouste General Manager

"In downtown historic district"

4
28/04/2016

The staff was nice, the room was clean and comfortable. They had assigned parking for $20 a day so you didn't have to worry about not finding a place to park. From there we walked everywhere in the historic district and along the river. The room included breakfast. The only issue was the clock did not light up in the dark so when I woke up during the night I had to turn a light on to see what time it was.

"GREAT GIRL SCOUT VACATION"

5
25/04/2016

I had stayed here 15 years ago with my oldest daughters gs troop, and it was no question to stay here again with my youngest daughters troop. Free breakfast and a pool were top priorities, and being right on the corner of town was perfect. Staff is excellent, concierge is great, everyone was helpful from making the reservations 9 months in advance to checking out.

"Location tops the advantages of staying here at this hotel"

3
24/04/2016

Compared to the surrounding hotels this one has the most competitive rates. But even at that it is expensive. It is all about the location. You can walk everywhere in Savannah from this hotel on Bay St. The price is well over $200 per night with parking. I have a problem with hotels that charge for parking ($20 per night) but such is life. Nothing spectacular about the room itself. The street out front is very noisy. They serve a good full breakfast in the morning. The gal that runs this area takes her job very seriously and can be seen always busing tables and stocking breakfast items. The staff is pleasant and helpful. Being that we had a rental car I did not want to stay outside town and drive through the traffic only to cruise around looking for a parking area. Nice to check in and leave the car for two days. That was why I booked this hotel.

"Wonderful Convenient,Savannah Hotel"

5
23/04/2016

The Best Western Plus is a hotel that is located close to all the tourist areas of Savannah. The hotel is clean and has a great staff of friendly people. There was some demolition of a building outside our room that became somewhat noisy after 8am. I would highly recommend this property for it's convenience and friendly, helpful staff.

"Awesome Hotel"

5
22/04/2016

Very awesome hotel - The room cleaning is very good and all the facilities available in room are very good. All the rooms are well established. Area is also very good. we enjoyed our trip in Savannah because of this hotel.

"Great Location but needs updates"

3
19/04/2016

The location of this hotel was great, close to restaraunts and sites. Hotel was VERY noisy with alot of traffic noise and also guest noise. Beds were adequate but overall the rooms could use updating. There was a gap under the door that I had to put a towel over to avoid bugs from coming into room. This was one of the cheaper rooms in the vacinity and had breakfast so was OK for the price.

"Savannah"

3
18/04/2016

Clean, comfortable, decent location at far end of Bay Street. Parking fee unacceptable. Average run-of-the-mill breakfast. Friendly staff. Parking a bit awkward, and getting out to walk around having to deal with heavy traffic.

"Nice Stay"

5
17/04/2016

Hotel was nice and the staff was very helpful. They provided ear plugs so I was worried about the noise, but it was quiet enough. They had sausage and scrambled eggs for breakfast. The parking fee was 20.00, I don't know if that is what is charged at other places for one night of parking. The best thing about this hotel was the location.

"COULD BE BETTER"

2
16/04/2016

Good location ,a good breakfast....but...no curtains on windows (all rooms have wooden blinds that don't keep the light out. Low water pressure , took a long time to fill the tub. Some other things that add up, like no basket on the( one cup at a time) coffee maker.I had to get one from the desk. My parking space was at the other end of the bldg. The bed was soft but OK.

"no comment"

3
16/04/2016

no comment other than get the PAID parking properly scheduled with the guest in mind. No thought at all was any consideration shown and when I asked for a swap I was told NO way. This was upsetting as two spaces were vacant in front of our door which only compounded the lack of accommodation by the staff. I guess you were holding the slots for VIPS and to hell with seventy seven year olds who had to lug bags from one extreme to the other.POOR SHOW!!!

"Good Location When Visiting Savannah"

3
15/04/2016

The hotel is very close to Bay Street as well as City Center. It is always a good time exploring the city with its variety of restaurants and attractions. You can hear some traffic noise from your room, but the room was clean and comfortable. I do wish the Best Western chain would get better quality coffee for the rooms, but it was easy enough to go to the breakfast room for some better joe.

"Noisy, noisy, noisy!"

3
15/04/2016

I would actually give this hotel 3 1/2 if I could. The location is fantastic, being in easy walking distance of all of the historical district and particularly the riverfront. However, its location on one of the main roads meant that it was incredibly noisy. Internal noise through the rooms left a lot to be desired as well. The room we had was on the 2nd floor facing the road and so we expected traffic noise but some of our group were at the back of the hotel and said that the problem was just as bad with late night revelers rather than traffic creating the noise. Our room was spacious with fresh looking decor. The bathroom was clean and possibly had new fittings. Breakfast was included but was a bit limited. Coffee was available 24 hrs.

"Noisy hotel with yuck breakfast"

1
13/04/2016

On a long s=distance road trip, we wanted to overnight in Savannah. We didn't realize at the time that the Savannah Music Festival was in town that week and so the good hotels were booked solid. So we decided to take a chance with a Best Western on Bay Street near our favorite restaurant in Savannah. The restaurant was great but the hotel....not so much. This old style hotel with rooms that opened to the outdoors, not internal hallways, was not what we were expecting in the historic district. Bay Street, we now know, is a heavily travelled road with much have truck traffic as well as hot rods, big motorcycles and a traffic light at the corner where the hotel is located. All night long we were serenaded by big rigs braking and accelerating at the light, hopped up muscle cars doing the same,and big straight pipe motorcycles doing the same. Needless to say we were exhausted int he morning and were then treated to the free breakfast, a miserable selection at best. Reconstituted eggs were the main offering (yuck). Never again!

"The Good the Bad and the Ugly"

3
12/04/2016

The hotel was in a great location. Within walking distance to River Street and the Historic District. However, being right off Bay Street and being on the street side of the hotel the street noise was horrible at times. Recommend asking for a room on the backside. Room was clean and the staff was friendly and professional. The water pressure was extremely low. I would stay here again but would have for a room on the back side of the hotel. BEWARE parking is $20.00 per day. They had a sign but did not see it and it was not pointed out at check-in.

"Hoping for More in the Historic District of Savannah"

2
11/04/2016

Positive: You can watch the ships come in from your room. The cobblestone street of the waterfront is just down a flight of stairs and up the road a bit..5 minutes walking. The coffee bar and paper in the morning is convenient although there is a great coffee and pastry shop Goosefeathers the next block over. The concierge was pleasant and approachable, A blonde woman who's name escapes me. I must mention COREENA at the front desk, After mentioning upon check out that my daughter and I were given a room on the corner right next to the construction guys who literally walked on a catwalk behind our toilet and shower and that we had to stuff a towel in our bathroom vent for privacy and drown out the construction, guys talking and music she credited us one of the two evenings that we stayed. Negative: Dreary area..not for families...adult only is your best bet. Next door is an abandoned motel that abuts the property..separated by a fence. The stairs to the waterfront are historic original and cool but treacherous for children, elders and drunks. You are yards from the bars and the underground cobblestone street which is pretty darn dark. Again fine if you are an adult there to party. We booked two rooms and included our small dog at booking. We came in very early in the AM to check in. Next morning we received a $150 fee for having a dog in a nonpet room for cleaning. How were we to know the desk did not consider our booking when rooming us? Housekeeping scouts for this I think...could even be a racket for extra $$. If in Savannah for an evening for business or just passing through good location for best rate but no no no frills. We had little people staying below us. They performed nightly wrestling matches at the bar next door. Their trailer with all of their pictures in character covered the thing. Kind of sums up the visit.

"Great service"

4
08/04/2016

Very nice hotel, however overpriced for what you get. I would have thought it would be like a Marriott or Hyatt for what I paid. That said I agreed to the price and it was convienently located to the area and we enjoyed our stay

"Great rooms, great location, great price"

4
05/04/2016

I wanted a nice motel in the historic district at a reasonable price. It turned out a got what I wanted. Sometimes, we found Best Westerns might be a little run down. Not this one. Great staff. Up to date amenities. Newly renovated rooms with up- scale furniture and appointments. We were very impressed with the rooms. Great location to the river and to main street. Good breakfast. Oh - did I forget to mention the price was very reasonable for the location.

"Terrible bathroom"

3
05/04/2016

Broken toilet seat that slide and you reported and they didn't fix. Black molded toilet paper that the front desk didn't care. When you pay $470 for 2 night and seat on the toilet seat and it slides and pinch your leg that is very painful, and nothing is done.

"Good Value in historic Savannah"

4
05/04/2016

This property is located near Savannah's historic market, the riverfront, many good restaurants, and is within walking distance of the entire downtown area. Museums and Savannah Music Festival venues are within 5-10 min walks. Hotel staff was friendly and helpful and we found the rooms to be very comfortable - a great value in a great city.

"GS Stay"

3
04/04/2016

The breakfast is amazing and the lobby a great place to gather between walks and if you need a place to eat some take out. We were a little disappointed at the level of street noise. It is to be expected with the city atmosphere but some of us found it difficult to sleep.

"Excellent"

5
04/04/2016

I had read reviews regarding the "street noise" of this hotel. However, we had the good fortune of booking a room on the river side and there was no noise whatsoever! I would recommend this facility with a word of caution regarding where your room would be situated.

"Subpar Savannah"

2
03/04/2016

$250+ is entirely too much to pay for this place, which is on the fringe of the historic district, and is borderline seedy. The staff is friendly and courteous, bur the rooms are quite noisy and not conducive to get a good night's sleep. We were kept awake by a noisy group, who also also awakened us. This could be prevented by thicker walls and/or eliminating the thin adjoining doors. I would only recommend this place if there were no other available rooms in this area?

"Fantastic"

4
02/04/2016

This was a place we had been planning to visit for some time. Booked for two nights on our way home from Florida. It was overcast the first day and poured buckets the next day and was one of the best times! Savannah is beautiful, trolleys are a must and the hotel did not disappoint. Restaurants are plentiful and good. Would go again in a heartbeat.

"Just what we need it."

4
02/04/2016

Hospitality is high here. Everyone greeted us when we encounter them. Rooms where clean and spacious. Breakfast was delicious and a good variety of things to choose from. The area is a little bit noisy.

"Great location!"

4
01/04/2016

Clean, nice rooms and facilities! Easy walking distance to all sites in Savannah. Concierge was extremely helpful and accommodating. Booked an Old Savannah Trolly tour for us that picked us up at the hotel.

"St pattys fun! "

3
24/03/2016

Great location for the historic district and for river street. However, the walls are EXTREMELY thin. You can hear EVERYTHING outside. I am a heavy sleeper so it was not a big deal for me, but if you're a light sleeper and go when there's a lot of people around, you'll have trouble sleeping. I can't imagine there are a lot of people similar to St Patrick's, so I can't imagine it'd be much of an issue. The bathroom also has no ventilation which can be unpleasant because the door between the room and bathroom provide little separation. The room could also use a few more outlets to accommodate a full room. Hotel staff was very nice. A little misleading because it's technically more like a motel or Inn due to the outdoor joined entrances to the rooms but that's not a big deal. Hotel staff also brought more towels but didn't make our beds or provide more toilet paper. So, overall could definitely been better considering the price paid.

"Comfortable nice rooms - short walk to River Street!"

5
23/03/2016

Check in was very pleasant, room was nicer than expected, nicely furnished, clean modern bathroom. Comfortable bed, good a/c. Parking was $15 extra, tight spaces, but it all worked out. Breakfast the next morning was good, plentiful variety and FREE. Good FREE Wi-Fi connectivity. Even though check out is by 11 am, you can stay parked in the lot until 5pm! A short walk to either City Market or River Street.

"Savannah Best Western"

2
22/03/2016

We spent two nights at the Savannah Best Western on West Bay Street this past two evenings. We had stayed there before and were very pleased with all aspects. This time the room was not clean at all. There was a shirt hanging in the bathroom from the previous occupant, there was NO toilet paper (even on the roll), no condiments for the in-room coffee and no tray in the coffee to even make coffee, there was a large amount of hair stuck to the floor behind the bathroom doors, the bath floor was so sticky you had to wear shoes to even go to the bathroom at night, we cleaned the toothpaste off of the backsplash ourselves, there were large finger nails on the carpet between the beds. It was obvious they did not sweep as there was no way they would have missed this. or mop the bathroom) We checked in to the hotel between 12:00 noon and 1:00 PM knowing that we could not get in until 4:00. No problem with that. We came back to get our keys between 5:00 and 6:00 so there was plenty of time to prepare the room properly. Other than that we really have no complaints about the hotel, but this was a biggie in my book.

"st. pattys "

2
20/03/2016

St. Patty's day was insane! the rooms are nice & clean but the walls are thin! you can hear every conversation, every noise your neighbors make. The cleaning staff was nice, but not sure it's worth the sleepless nights bc of thin walls & cracks in door.

"NOISIEST LOCATION ANYWHERE"

2
18/03/2016

Noise Level From Street Awul! but big but!...Additionly 3 Idiots Were Erecting A Tent for valet Using a metal hammer on the steel pipes for the frame.#$%^&*Started work hammering on the pipes at 5:30 in the morning......Wrong by any standards, desk clerk did not react to my complaint)(*&^ DISGUSTING

"Christmas nightmare!"

2
17/03/2016

We had reserved 2 adjoining rooms on the first floor at least 10 days before arrival and when we arrived we were told "oh I'm sorry, first come first serve" so what is the point of reserving ground floor rooms at all? We were given two non-adjoining rooms on the 2nd floor. One of the reasons we had asked for ground floor was because we had a 70 yr old veteran who did NOT need the steps to challenge his poor legs....2nd issue was the towel situation: We did not need any change of sheets or cleaning the room so we gave the maid our towels and asked for new towels. We left but had not received the towels when we got back that evening.so my husband went down to front desk and asked for towels and was told they would bring them up to our room. They never were brought up, so next morning we never took showers and dried our hands with kleenex. 3rd issue: We rarely had hot water. 4th issue:The nights were noisy with stomping over us.5th issue: We didn't realize that there were no microwaves in the rooms and of course were offered the microwaves in the breakfast room- but who wants to trapes down to that for a midnight snack? Of course there is only ONE microwave in the breakfast room and many people were huddled around that so breakfast consisted of cold and awful looking eggs and stale rolls... 6th issue: We payed for both rooms for two days before we left, yet my daughter's card was HELD up for 4 weeks with the amount on it as -she had arrived before we did and in order to go ahead and get the rooms had to give her card...Good thing we had a wonderful time at the beach, good food around town, enjoyed the beautiful decorations,and antique stores or it would have been considered a complete disaster...

"Great location for walking Historic Savannah"

4
17/03/2016

Just a short walk and you are in the heart of historic Savannah. Close to restaurants, the river and all you would want to see. The hotel was clean and the rooms were nicely decorated. The breakfast has lots of hot and cold choices and plenty of seating both inside and out. The check in staff were helpful and friendly. The area felt safe when walking, even in the evening. Very handy to the hightway when arriving and leaving. Just a bit of traffic noise,which they do warn you about, seeing you are on the main street, but it tends to quiet down in the later part of the evening.

"Great Time"

5
16/03/2016

We stayed at this hotel and it was the best. The room was beautiful, the people helpful and the location fantastic. Felt very relaxed, they have a gym as well! There was breakfast available as well as TV and computer usage. You can find coffee in the evening. Everything was clean and neat. Made you feel very comfortable.

"Great Location and value"

4
15/03/2016

This is a basic hotel, but very clean and comfortable. We were traveling with our dog and it was great that they didn't charge us a huge extra fee. Parking was extra but you will find that in every city. The location in the historic district was walking distance to everything. We would stay at this hotel again.

"Was a good stay"

4
15/03/2016

Hotel was clean and in a good location. Breakfast was well made and had many healthy options to choose from. The night life can be a bit noisy in the area though. The club down the street can get a little roudy and there isn't great noise blockage. I would stay there again though

"Nice Stay, Great Location & Newly Renovated"

4
15/03/2016

This Best Western completed a very nice renovation of the rooms and common space. We checked in later in the evening and Sheri was extremely pleasant and friendly, in fact, everyone we encountered was engaging. The hotel is in a great location, just a short walk to the riverfront. One thing to keep in mind is this is an older building and no amount of renovations can fix the noise level. But they are aware of this and offer complimentary earbuds. For the price and experience, we would return.

"Free earplugs in lobby"

2
15/03/2016

We should have walked away when I saw the basket of free earplugs at reception. Hotel is at a very busy thoroughfare and I later discovered there was daylight showing through the bottom edges of door. Traffic noise sounded like the cars and trucks were zooming by on other side of the door ALL NIGHT LONG.

"Best value hotel in Historic District"

4
14/03/2016

I wanted to stay in the city without paying 150 plus dollars/night. Found this Best Western Plus for right around $110/night. Parking does cost an extra $15/night. We walked from this hotel to everywhere in the historic district, plus easy quick walk to the touristy river street. I was impressed by the cleanliness of the room and that is what matters most to me, so I was completely happy with this hotel. I spent weeks trying to find the perfect hotel to stay at, reading countless reviews and am extremely happy with this place. I will say the first night stay was on a Saturday and there was a TON of noise coming from outside (we had a room right on the corner) but the remaining nights were perfectly fine. I did notice when checking out there is a bin on the desk full of ear plugs. The hotel really can't do much regarding noise especially in a downtown area, its more of a city problem. I also want to mention the breakfast, excellent choices for someone who does not eat gluten. Eggs, fruit etc. Also the attendant was amazingly attentive at replenishing everything immediately. It appeared she took great pride in her job (this was 3/7 and 3/8) on 3/9 the attendant was less responsive.

"Price Match Guarantee is a Joke!"

1
13/03/2016

I tried to book this hotel with the price match and the criteria make it impossible to accomplish for the best price. After multiple emails and phone calls I finally gave up! I couldn't believe they would not assist!

"Great Value"

4
13/03/2016

This hotel is right on the edge of the historic district and is within walking distance of River Street, Forsyth Park, etc. It is one of the cheapest options I have found and is clean. The cont' breakfast was average. I had a room on the back of the hotel on the 3rd floor and noise was not an issue at all. I will stay here again for the price.

"Rating Stay at Best Western Plus Savannah, GA"

5
12/03/2016

This motel is very clean and the staff is very helpful and courteous. There is a lot of noise at night from people talking outside the rooms and children running up and down. Things usually calm down after 10pm. The motel is very convenient to River Street and a lot restaurants are within walking distance of the motel. We would definitely stay here again.

"Historic Center of Savannah"

5
11/03/2016

Our hotel is on Bay St, in the center of Savannah's Historic District. A very nice complimentary breakfast is included. Hotel staff was very friendly and helpful. Excellent internet connectivity. The room was a bit noisy as Bay St has a lot of traffic. Parking is limited and the hotel charged $15 extra to park.

"Great hotel close everything!"

5
10/03/2016

This hotel is located in the historic district of Savannah. It's very easy to walk to the river area and the City Market. The rooms were clean, decor pleasant, smelled fresh and the beds were super comfortable. The breakfast was decent and the staff was friendly and helpful. This was a great location that we truly enjoyed staying at. The only complaint, which is minor, was the noise of the traffic on Bay Street. However, I would stay at this location again in a heartbeat. It wasn't enough to deter me!

"Good Location to Riverfront"

4
08/03/2016

Good location to riverfront area and very walkable to historic district of Savannah. Average room with comfortable bed and large bathroom. Room does open to outside. Easy parking but there is a parking charge. Area is very noisey due to traffic and late night revelers. Dog friendly. Green area to walk dog is one block away.

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Thank you for the nice review! I know you had many hotels to choose from in Savannah and I appreciate you booking with us! We look forward to serving you again in the future! Sincerely, Jeff Fouste General Manager

"I will stay again!!"

5
03/03/2016

I enjoyed every single thing about this hotel - from the location - to the friendly staff - to the breakfast. I didn't see a parking fee listed during booking, but when you check in, you receive a welcome letter. In that letter it states that you will be charged a parking fee. I was glad that they didn't try to sneak it on the bill :) Also, Jasmine at the front desk was SO FRIENDLY and welcomed us with arms wide open!

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Thank you for the kind words about the BEST WESTERN PLUS Savannah Historic District! Your feedback is greatly appreciated! Thank you also for recognizing Jasmine, she is indeed a Superstar! I will be sure to share your compliments with her! Thank you, Jeff Fouste General Manager

"Don't be deterred by other reviews of noise complaints."

5
01/03/2016

Okay, so we read a LOT of the previous reviews regarding the noise and were really not looking forward to our hotel stay. This was our first trip to Savannah and from the reviews I was expecting that it would be like Marti Gras EVERY night. The hotel is situated on a main street which is so centrally located that everything is within walking distance. If you want quieter, be prepared to drive and/or pay a lot more. The staff was beyond friendly and helpful and they give you a notice at check in that if you are concerned with noise to let them know and they will help you make arrangements at another hotel. They provide you with free earplugs AND each room has a white noise machine. When we finally turned in for the night we had no problem. The loudest noises came from the guests (so if you're reading this, be considerate and keep the noise down in the walkways to the rooms). Traffic wasn't terribly loud. The room was large with a refrigerator and a hot breakfast. Parking was $15 a day but it's worth it, in my opinion, as the free garages are a hike from most of the sights and street parking costs money too. So if you're like me and were raised in a city, the traffic and street noise is nothing out of the norm. The friendly and polite staff were absolutely wonderful.

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Thank you for the nice review! I know you had many hotels to choose from in Savannah and I appreciate you booking with us! We look forward to serving you again in the future! Sincerely, Jeffrey A Fouste General Manager BW PLUS Savannah Historic District

"Reasonably priced but noisy location"

3
01/03/2016

We stayed here due to the reputation of the best western brand. The room was very clean and had the amenities you would expect in a BW property. The price for a historic district hotel within walking distance of River St was a big plus. The bed was comfortable and the staff very friendly and helpful. The only draw back was the noisy location right on Bay St. We also had some loud guests who were talking loudly at 1-2 am on their way back to their room from an evening out. The hotel is not recommended if you're looking for a quiet place to stay. But for one night it was ok.

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Thank you for taking time to review our hotel. I am so glad you enjoyed the great location, free breakfast, well appointed guestrooms, and terrific rate at the BEST WESTERN PLUS Savannah Historic District. I do however apologize for the noisy streets, and I am sorry if it iterfered with your stay in Savannah. I hope you are able to visit us again in the near future. Thank you, Jeff Fouste General Manager

"excellent hotel"

5
01/03/2016

this was an excellent hotel and the price was great. we were right in the center of everything so we could walk to the destinations where we wanted to go. staff were excellent very nice and accommodating we will definitely stay again next year

"PREEMPTED NOISE COMPLAINTS"

1
29/02/2016

What a nightmare!!! It was like a police state. We were hassled repeatedly for noise that we were not making. A friend's car got towed and we paid for two rooms with only one vehicle so we were entitled to have another vehicle on the premises. IT WAS THE WORST

"So Noisy!"

2
29/02/2016

We booked this hotel due to the lower rate versus what else was available in Savannah, GA. Needless to say, I was disappointed with what we got. We definitely got we paid for. The hotel is "motel" style with all of the rooms being situated with doors on the outside with no enclosed corridors. The open container policy in Savannah makes for a very noisy atmosphere late into the night. Trucks, vehicles, etc can be heard since the hotel is on one of the busiest streets in Savannah. I would not stay here again if I come back to Savannah.

"room not ready for prime time"

2
27/02/2016

shower broke, coffee maker broke, no facial tissues. thank goodness this hotel is in a perfect location to explore and enjoy Savannah historical district. I can't imagine the rooms are typically the way ours was as we were only there one night.

"convenient and reasonable rates"

4
25/02/2016

Located close to the river street shops and those around the center market, we found this to be a convenient place to begin the day or head out for an evening at a restaurant. Breakfast was ample and very well maintained. Desk staff and concierge were always helpful. Rooms were large and well maintained. Pay for parking, but the rates made up for that extra fee.

"Noise"

2
24/02/2016

the road noise was terrible - the ear plugs they have on the front desk are not an option. WEAR THEM. If you are facing the street you will hear EVERY car that drives by. The staff are so use to people complaining about the noise they just have a well rehearsed speech about how the location is good and the hotel is old. It's called insulation around doors and windows - Get Some!

"A refreshing stay"

4
23/02/2016

We had a great stay at this Best Western PLUS. We could walk to everywhere in the historic district from the hotel. We had our two dogs with us and found that the Hotel and the city was very dog friendly.

"This place is horrible! The customer service is HORRENDOUS!!"

1
22/02/2016

The staff was rude and unhelpful. I requested a cot when I booked the hotel about a month prior. I even called the hotel direct to verify the reservation 3 days before arrival and never once was I told that no cots were offered until I checked in, after a 9 hour drive! I asked to cancel the room upon hearing this, seeing as we had an extra person and needed the cot. I figured I could try to go to another hotel that could offer us one. It was maybe 6:30 and I was told that I would still be charged the nights fee regardless of whether I stayed or not because it was after 6. The front desk told me there was a chair in the room and that our extra person could sleep there. She also told me that if I needed extra pillows, comforters and blankets that they had plenty of them that we could use. I called down as soon as we got to the room to ask for the extras. I was told that there were no pillows, no comforters and that I could only get 2 blankets. I was also told that they wouldn't be delivered. If I wanted them I had to come get them. I got the front desk to pick them up and FOUR women were standing there waiting for me to get them!! All of them giggling and looking at me as if they were amused! This behavior is VERY rude and completely unacceptable. When I went to check out I complained about the service and everything else. The woman never even apologized. She told me that the bad services I received were all MY fault! My fault because I had 5 people in a room and it was a fire code problem!! How on earth would I know that? Not only that, I checked in the night before and flat out told them I had another person with us. If my original reservation was for 4 and I had another person with us that makes 5, do that math people!!! If it was such a problem why didn't they let me cancel the reservation when I asked upon check in knowing it was a fire code problem?? You can rest assured knowing that I will never again book a Best Western Hotel anywhere, for any reason!!

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Thank you for contacting Trip Advisor regarding your recent stay. We audit our own website as well as our partner's websites regularly to ensure guests are made aware of all amenities available and any associated fees charged by this hotel. As stated in your review when you booked the reservation online the number of adults that was entered was incorrect, and had the correct number of persons been entered the system would've notified you that the room could only accomodate 4 persons. The website the reservation was booked on does display the hotels amenities and after receiving you concerns I did verify that the site does not list any information regarding cots being available as this is not something provided by our hotel due to rooms size and storage capabilities. I do apologize that when you contacted the hotel and explained that you needed a cot the information regarding this was not passed along and again I'll speak with that person directly. The issues you mentioned with regards to the way you were treated when additional amenities were requested is appauling and rest assured I'll speak with those individual directly. Again, I am very sorry that staff here at the hotel did not provide you with exceptional service. It is our goal to provide the highest level of customer satisfaction. We rely on our guests to let us know when we have fallen short. Comments such as yours permit us to target areas of concern and take the necessary steps to remedy the situation. If you would like to share any further information about what transpired, please feel free to contact me directly at 912-233-1011. Again, please accept my sincere apologies. Jeffrey A Fouste General Manager

"Safety (not) First"

4
22/02/2016

The Best Western Plus in historical Savannah had some high and low lights. Rooms were clean, beds were comfortable, wi-fi worked fine. Decor is a little dated. Breakfast was about average. Staff was affable. Miss Mary, the concierge, was helpful and sweet. The outside stairs to the rooms were in disrepair. My husband missed a step due to a missing tread. This did not look like recent damage. Luckily, he only sustained some slight brushing. Staff did fill out an accident report. $15.00 fee for parking due to being in historical area. We were informed about this before we registered. Later realized not all chains in this area had a parking fee.

"Quick Trip"

4
22/02/2016

We planned a last minute trip to Savannah and booked the Best Western. I was worried about the reviews but overall we had a nice stay. They were fully booked the night before so we could not check in till exactly check in time. Once we got to our room it was nice. We were on the 3rd floor and had the lobby building as a buffer of the street noise. We had a good night sleep and the bed was comfortable. We had to head back to Orlando so just grabbed a donut from the continental breakfast. Which looked nice with lots of choices. The hotel is very convenient and once your car is parked it can stay parked for the entire trip as you won't be needing to drive.

"Overnight in downtown Savanah Historic District"

4
22/02/2016

Originally planned to stay at a Best Western on outskirts of Savanah, They stated that a downtown hotel would be very expensive, Called and found that this hotel was very reasonable rate. Took a room and it was perfect allowing us to walk downtown for a lovely evening dinner. The hotel was perfect, Only problem was the couple next to us must have had an infant and they left this lullaby music machine playing all night. Not the hotels problem but was very annoying. Other than that great place to stay.

"vacation"

5
22/02/2016

I quite enjoy this hotel. The location is great, breakfast is good. This is our second time staying here as a quick weekend getaway. My husband and I always have such a great time and vow to not ever stay anywhere else when visiting Savannah.

"Central hotel"

4
21/02/2016

The hotel is much more a motel than a hotel. Anyway, the location is very good just 10 minutes walking from the real centre of savannah. The price included also a little breakfast. The room is confortable even though a little noise. The people of the reception is friend and they helped me booking a taxi for the Amtrak station.

"They Never Cleaned Our Room"

2
19/02/2016

Very disappointing visit! Although the beds were extremely comfortable and the room clean upon check-in, the housekeeping staff NEVER came in to clean during our three day stay. We went to the free breakfast every morning which was rather good and left for the day by 11:30 am. When we would return at around 5:00 pm to get ready for dinner the room looked exactly as it did when we left...beds unmade, no coffee, no towels, no tissues, no toiletries and no toilet paper. After calling the front desk, staff brought up missing items but the next day the same thing occurred. However, the day we were to check-out, she was pounding on the door to get in and clean. Can not comprehend why someone would run a business this way.

"Beware!"

1
17/02/2016

Paid for paying then no spaces were available despite multiple attempts to find a space. Front desk would not refund parking fee or call towing on illegal cars. 2 inch space between bottom of room door and floor. Absolutely no hot water in the morning - NONE! Wore socks to walk on carpet and the floors were filthy. Tissue box was empty and only 1/2 roll of toilet paper. Front desk said we needed to walk back to front desk in middle of the night for replacement. Be prepared for constant sirens and drunks screaming outside the door. We didn't sleep at all and felt unsafe during the night. We promptly checked out the next day to find a place that was clean, provided parking places when we paid for them, and was quiet and safe. So so glad we did - it salvaged our visit.

"Great Hotel Located in Historic Savannah"

4
17/02/2016

Best Western Plus in Historic Savannah is great. Great Location. Small walking distance to River Street with great little shops. Also a small walking distance to the City Market. Only downfall is they charge an extra $15 a night for parking, most other hotels in area do not charge this fee.

"No hot water, late room cleaning, noisy."

2
16/02/2016

Our room was nice, free wifi good and coffee freely available in reception. However we had no hot water on our first night so couldn't shower. When I contacted reception they said that others had complained about this too. I returned to my room at 4 pm the next day and couldn't go in because they were only just cleaning it. Very rowdy youngsters were running around after 11 pm. Not impressed.

"Nice hotel helpful staff"

4
15/02/2016

Hotel was nice and great location for walking around sightseeing. We did have an issue on Sunday 2/7...while getting ready for dinner we discovered we had no hot water. Being it was Sunday evening I was told there was no maintenance staff but they would check it out on Monday. The lady working the front desk Monday morning was very nice when I checked to make sure they would be checking it out she refunded Sunday's room rate and made sure there was a work order in the system. When we came back to room Monday afternoon we had warm water but on Tuesday morning water was cold again. Apparently they had just replaced all water heaters and the one for room 306 must have been defective. I advised the staff when we checked out that there was still a problem with the water not getting warm.

"Good all around stay"

3
15/02/2016

Clean rooms and good breakfast with attentive staff. Even with sound machines they provided I found it a little noisy. The location gave easy access to many nice Savannah favorites within an easy walk.

"Savannah"

3
15/02/2016

Like most hotels in this area it was overpriced. It is a nice hotel but the water pressure in the shower was very poor. Other than the price it was good. Clean and a great location. All the hotels in this area are overpriced which is a shame as it was the middle of February and a room costing $200/night is excessive.

"Great location"

4
15/02/2016

We had a room on the third floor. Water pressure is minimally sufficient. Parking is an issue as the lots are always quite full and they charge $15 extra each day for the privilege. The room is big and clean and the bed comfortable. Everything is in walking distance which is a big plus.

"No Parking, No water and Plenty of Noise....."

1
14/02/2016

We stayed here 2-13/14 2016 and got a firsthand lesson why VRBO is so popular in Savannah. The front desk and staff were very kind but it is obvious the owner doesn't care about supporting them. Parking was a joke and a free for all as all of the visitors to downtown use the Hotel parking lot and you are left to fend for your self. Top that with a complete shutoff of water to the tubs and showers for all of Sunday am and you are just ready to leave. The pet policy is obviously most friendly to those who leave their pets unattended and barking for hours.... Save your money and use VRBO...awful.

"Not the Best Western we are used to."

3
13/02/2016

Location was good. Check in was good. The property itself had a few issues. 1. There was a serious trip hazard on the outside stairs, rubber liner had came loose and was not fixed. What disappointed us the most ( and we are NOT picky people) was when we received a knock at our door at 10am and the house cleaning person said " I'm going to give you to 11am to get out of here" We already knew the check out was 11am, it was 1015am when she knocked, and we were busy getting 3 kids ready to load up and go. (We left at 1035am). Not the standard of quality we've come to expect from Best Western.

"Great location and friendly staff"

4
10/02/2016

The location is close to River Street, shops and eateries. The staff was helpful and professional. The rooms are comfortable and bathrooms are spacious. Next time I would ask for a room in the back because of the road noise.

"Savanah fan!"

3
07/02/2016

Great location, noisy but they do provide a sound machine to block out the noise. Clean enough and pretty, updated rooms. Staff is great, especially Jasmine and the other gal at front desk in eves. Parking fee $15/night. The concierge is great also and will set you up and direct you to touring. Breakfast was amazing, plenty of choices for hot or cold foods. Shower was fine. WiFi and nice TV. 20 steps to the river, when you hear the freighter horn walk down and watch the cargo ship come in!

"Very Good Location and Value"

4
04/02/2016

easy to get to; one block from Riverwalk; trolly stop across the street; free shuttle service to trolly tour headquarters; concierge service was very helpful in planning events, purchasing tickets, map explanations and touring tips; decent hot breakfast included with room rates; elevator available for upper floors; we stayed for 2 days to tour the city which provided a good overview; room was above average for this price range- good value.

"Lovely but noisey & charge for parking"

3
04/02/2016

The hotel has been renovated and is lovely. However, the $15 per night parking charge caught me by surprise and the walls are not insulated well. The traffic noise was loud and there was a dog in the next room that had a very loud, low bark which sounded like he was in our room.

"Too many smokers!"

3
03/02/2016

We are avid non-smokers. This Best Western is advertised as a non-smoking property. Not so much. Because the rooms are open to the outside, as opposed to a central hallway, smokers will step outside the room door and smoke on the balcony and/or the common walk-ways. Yuck! A sign near the lobby indicates that this is forbidden but it's not enforced at all and even several employees were seen violating this policy. We won't go back should we happen to travel to Savannah again. Proximity of the property to the historic district is excellent. River Street is a block to the north. Easy access to the "around-the-town" tour busses. Pricing is fair for the area even with the $15/day parking fee. You don't need to move your car to see all of the historic district - take a tour bus. The provided breakfast was very good and well stocked - the lady in charge is proud of her work.

"Best Western Plus Savannah Rocks"

4
02/02/2016

Great hotel at a very reasonable price considering it was downtown Savannah. Thought it would be noisy, but worst noise was the horn from one large freighter on the river. Otherwise I was surprised at how quiet it was. Water pressure from the shower wasn't sufficient, but when I mentioned it at checkout I received a suitable credit without even asking, so all was good. Breakfast was plentiful and tasty. Great location. Easy walk to River Street and the historic district. Self-parking was $15, but the low room rate made that acceptable. Car did not have to be moved until 5pm on the day we checked out, which I thought was very reasonable. That gave us another day for touring Savannah without moving our car. Overall it was a pleasant experience, good value for the money, and I would stay here again.

"Noise is a big factor"

3
01/02/2016

The hotel is fine with a great location in downtown historic Savannah. The room was clean and in good repair. The bed was nice and comfortable. It is one of the best deals price-wise in Savannah with breakfast included and $15 for parking. The big negative: the room was very noisy - both street noise and from neighbouring rooms. A room on the back of the hotel would help with street noise. I could hear the man in the next room yawning. Not sure how to get around that problem.

"Side Trip"

5
01/02/2016

Excellent stay for the price. Close to the river walk and historic sites. Room was clean and very comfortable. Staff members were friendly. Only downside is the extra parking fee that they hit you with.

"Additional Parking charge $15"

3
28/01/2016

Location is great, front desk and reception area is terrific, staff is friendly and helpful. Room is remodeled and clean.However, this location is noisy. Security could be better. Pool should be heated in January. And the $15 dollar parking premium should disclosed before arrival .

"I'd stay here again"

5
27/01/2016

I stayed here for 1 night and I'd definitely stay here again. All the staff we dealt with were very polite, friendly and helpful. When we first checked in, we found that out toilet wasn't flushing but the manager on duty was able to move us to a new room thankfully. The rooms are a little on the small side but were very clean and the beds very comfortable. Hotel is only a short 2 min walk away from restaurants and shops. They also had a wide variety of options for breakfast and all tasted good.

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
We are delighted you made the decision to stay at the BEST WESTERN PLUS Savannah Historic District! Thank you for the wonderful compliments and we look forward to your return! Sincerely, Jeffrey A Fouste General Manager BW PLUS Savannah Historic District

"Check The Fine Print"

2
27/01/2016

I haven't stayed there. I was searching for a hotel in the area that is pet friendly and came across this one. The nightly rate was a good one. But, the fine print adds up big time! Up to two dogs are allowed at a fee of $20 each per night. Add $15 per day for parking and, you'll see how it no longer is a good deal. A shame, that's for sure.

"Clean"

4
26/01/2016

Checked in and went to room. Even though this inn is non smoking the room was worse than a bar. Went back to desk and asked for another room. Reassigned a room right across the hall, clean, no smoke smell and quiet.

"Great place to stay. "

4
26/01/2016

Stayed two nights. Very warm and welcoming staff. Clean and tidy rooms with a comfortable bed. It did look a little tired around the edges if you looked really hard, but honestly nothing I write home about. I paid for the parking and always had a spot. A really great location in the historic district to go and do all the touristy stuff. Breakfast in the morning was a good continental, which includes everything you would expect. I was pleased and felt safe staying here while travelling alone. Only gave four stars as I did not utilise all of the facilities.

"Dont stay here!"

1
26/01/2016

We were greeted by the front desk at 3:50pm and were told we could not check in until 4 pm exactly! We had booked and confirmed a king room and were told we could not have it. The room smelled. Front desk staff spouted memorized phrases but had not personal contact. Breakfast was good. We were in a room that was on the road and it was extrememly loud all night! This was the worst stay we have ever had.

"Nice service but noisy"

3
25/01/2016

Great staff but be prepared for noise between the rooms and also outside. This is more a motel than a hotel. Toilets are really noisy and the shower wasn't too warm in the morning although hot at night. You get what you pay for and it's good value and close to all you want to see in Savannah.

"Thank you Allie!!"

4
18/01/2016

My boyfriend and I were here this past weekend for a mini getaway from Orlando,FL. The rooms are nice and clean; and perfectly located around all activities. The person to definitely to see when on a time crunch is the concierge named Allie!!! She was great! Was very helpful and willing to answer all questions and help book events. Just as a side note: if there is an older lady working the concierge desk, don't even bother stopping to ask her questions, not nice at all; very rude and short with answering any questions.

"Hotel review"

4
18/01/2016

Very good hotel. Located very close to Riverfront in Savannah Could have walked to the riverfront shops. Breakfast and service were very good Would stay here again. We were able to see the ships' lights as they sailed down the harbor from our room.

"OK if all you want is an affordable, central place to sleep."

3
15/01/2016

We chose to stay here because of the relatively reasonable price, and because it was close to many sights. Overall, it was OK. It was a busy hotel, without a great deal of charm, with efficient staff who were not terribly friendly when we were there. Rooms were comfortable enough, and cleaned to about the same basic standard as most of the chain hotels we stayed at on our two month road-trip around the USA. We had a room at the back of the hotel - the view is dreadful: a sort of no man's land next to the harbour. However, we were there to sleep, not look at the view. Breakfast was fine.

"Thank you, Jeff!"

5
13/01/2016

My family and I were at BW on New Years Eve and Day on our way to Florida. I goofed and left my Pandora jewelry behind. I contacted the hotel. It had been found and turned into management. Jeff Fouste, the general manager, contacted me and arranged for UPS to pick up and deliver to me in Florida. VERY thankful. Thanks to Jeff and his staff!

"comfortable & very riendly"

5
11/01/2016

Clean with a great staff and very comfortable. I thought that a $15 a night fee for parking was a bit unfair. But outside of that the location and services was great. The breakfast buffet was quite nice.

"Comfortable and convenient"

4
11/01/2016

We stayed one night. It was a very clean and comfortable room. Beds were amazing. It was close to everything that we needed to get to. I wasn't happy that I had to pay to park there. But all in all it was a good experience and will stay again.

"Weekend trip"

3
10/01/2016

Just got back from a weekend to Savannah & stayed at the Best Western Plus. The location of this hotel is really good. It is in walking distance to River street which is really convenient. The front desk ladies were really helpful & friendly every time we were stopped in. The bed was comfortable and the room was cleaned everyday. The only thing I would say needs some updating would be the ironing board & towels. The ironing board in our room was leaning and would barely stand alone with the iron on it, some of the towels were a little ratty but not all of them. I am not super picky so this would not stop me from staying here again, just something I might would update if it were me. We stayed on the busy street side & it is a little noisier as some have stated. It didn't stop me from sleeping because I actually prefer a little noise & to top it off the room includes a noise maker, which I appreciated. If you are a light sleeper I would recommend requesting a room on the back side of the hotel, it seemed a lot more quiet back there with less traffic. Overall yes I would stay at this hotel again. I only gave it 3 stars because that is about what it would be rated as far as a basic hotel room to me.

"Convenience of Location"

5
09/01/2016

The location of this hotel is convenient to the historic district of Savannah. We took a tour of the city on The Old Savannah Tours. We chose the on and off daily tour. The company picked us up at our hotel and drop us off at the beginning location of the tour. We stayed on the tour until it ended. We decided what we wanted to see and on the second time around we got off and on and spent time looking at the places we wanted to visited. Note about visiting in January: most of the historic houses are not open at the beginning of the month or even the entire month. We were disappointed that a few places we really wanted to tour were not open. This was not mentioned before we went on the tour. We discovered it after we were actually going around on the tour bus.

"So much noise during the night!"

2
09/01/2016

The noise was not due to unrespectful people outside - as the receptionist tried to let me believe - but to the extremely poor quality of walls and doors/windows. The closure time for breakfast was always slightly anticipated. The carpets in the room needed to be cleaned up better if not directly substituted! The location however is really good.

"excellent for location and price"

5
08/01/2016

this hotel is located in an excellent area for walking the Historic District a, restaurants , river walk etc. The trolley service picks up at the hotel and drop off across the street. Value for $$$ was more than expected. would recommend to anyone !!

"Great value, great location."

5
08/01/2016

Wonderful hotel within historic district, helpful staff, great rooms, good breakfast. Very affordable, good value, couldn't be a better location for touring Savannah. Hotel looks to be recently renovated, one block from River Street attractions. Great deal for the price.

"Value for Some"

4
07/01/2016

Clean, comfortable room and a good value for the money however those guests who are noise sensitive may have trouble sleeping here. Our room was on the lower level and between other guests walking by frequently to enjoy the city and exit the hotel or access the lobby, and the vehicle traffic at the main intersection, it was a little on the loud side. If you are looking for value, and have no trouble with noise this is a solid choice in a good location walking distance to mush of the city.

"Very pleased"

4
06/01/2016

I stayed here for one night. I was traveling alone and was placed on the first floor, which I normally don't like. However, I felt safe the entire time. The room was clean and the bed was comfortable. Staff was very friendly and helpful.

"Nice stay"

4
06/01/2016

Enjoyed our short stay in this centrally located hotel. Was able to enjoy the area on foot without the expense of added transportation. Would recommend this hotel to any future travelers, and would use it myself as well.

"Great hotel, but a little loud."

4
04/01/2016

Hotel was great. Clean, friendly, nice amenities and very conveniently located. My only issue was that it was a little loud, but it was a holiday weekend and they were booked full, so that may be why. I would still stay there again though.

"Bad Experience"

2
03/01/2016

Arrived at the hotel around 4pm and couldn't check-in until about 5pm, then was told the linens wouldn't be available for another 1/2 hour. The lobby smelled like a backed up sewer. When we got to our room the sink was clogged. I called the front desk and was told the maintenance man went home for the day and he'd fix it tomorrow. I asked for a plunger and I'd fix it myself. Was told they didn't have one. I asked for another room. They didn't have one. We were left brushing our teeth over the toilet. The bathroom light switch is outside the bathroom, so you can't close the door before turning on the light. Which wakes up your spouse in the middle of he night.

"Great Christmas Visit"

5
02/01/2016

This hotel was warm and inviting. We stayed over Christmas and the staff made our stay feel as if we were with family. The concierge was wonderful and really knew her stuff. She offered travel tips as well.

"Poor Service!!!!"

2
02/01/2016

Our family stayed here Dec 31, 2015 through Jan 3, 2016. Housekeeping did not clean the room the entire stay. We had to call for clean towels and wash clothes daily, strip the bed, and gather our own trash. When we told the staff that we have been skipped every day, we were told "we were so busy we had to let some of the rooms go". I'm not sure what kind of business tactic this is, but it is a POOR one. Also, we booked a pet-friendly room. On our last day, the asked us to come sign the pet agreement because they had overlooked it on our reservation request. The staff then said we had to stay in the room while the housekeeping was cleaning due to the pet, which wasn't a problem for us, until they didn't show up for over 3 hours (The front desk said our room would be next since we were waiting for the housekeeping). In summary, the hotel's poor service cost us our last day in beautiful Savannah.

"very nice hotel"

4
01/01/2016

This is a very nice hotel in the heart of the historic area, close to all amenities, tourist shuttle, restaurants etc.Book ahead of time so you can have a room for sure. It was full when we were there in December.

"Nice stay!"

4
28/12/2015

Pet friendly and cozy! We have a two yr old Chihuahua that we traveled with. The hotel is very nice and the people are friendly and very accommodating. However, there was a large dog upstairs that barked for most of the night that made our dog bark as well. I finally had to call the front desk, it finally subsided. The hotel is located in a perfect place, easy to get to everything. Savannah is simply beautiful! Clean and peaceful! Try the Pralines!!

"walking distance to the heart of old Savannah"

4
27/12/2015

comfie motel located between the river and the City Market, this motel is a haven after the shopping, a retreat from the crowds. i even spent a day just vegging out with their inhouse HBO movies...i needed to get away from the 'tourist' thing.

"Excellent Experience"

5
27/12/2015

My husband and I stayed at the Best Western PLUS Savannah Historic District over the Christmas holiday. We found it to be a great location, convenient to both River Street and Central Market. It was also within minutes of casual and fine dining restaurants. The staff was pleasant and helpful. Our room was comfortable and clean. The free breakfast was of good quality and plentiful with a variety of options for all appetites.

"Nice place to stay"

4
27/12/2015

Right on the edge of the Historic district in Savannah this was a great location. Didn't like the $15 charge for parking but would stay here again. Staff was helpful and informative. breakfast was better than most.

"location"

4
23/12/2015

Nice hotel for the price and location. Staff was wonderful and room clean. Only problem was parents who don't teach their children that the hotel isn't a playground; they must not run and they must use respectful voices.

"Noisy but great location"

3
20/12/2015

This hotel was close to River street, many restaurants, bars, and the City Market. Also very close to the free bus line, and trolley stop. The hotel was very noisy though. I would ask for a room in the back. Valet parking means you get a spot and you park yourself, which I prefer. I think the eggs in the breakfast were powdered and I thought the quality of the items offered could have been better. Still it was a good selection and free breakfast is always a plus.

"First time visiting Savannah GA"

4
16/12/2015

Great location in Savannah GA Historic district within walking distance of many historic sites, restaurants and shopping. Staff was very friendly and we especially enjoyed the concierge service since this was our first visit to the city. The room was clean and well appointed. We did not like to have to pay the $15 parking fee per day-but am not surprised since this was in the middle of a city. We will definitely stay there again.

"Just between friends..."

4
14/12/2015

The hotel is still great (it was my fifth stay there I believe), but there are a couple of things I'd like to address. First, let's talk about good stuff. Everyone at the hotel (at least everyone I've talked to) are wonderful - friendly and helpful. Rooms are clean, beds are comfy, bathrooms are spacious and also clean. And it's within a very easy walking distance from pretty much everything in the historic district. And it's the most affordable property in the Downtown area. This is why I stay here just about every time I come to Savannah. Now, "not so good" stuff... It would be great if this hotel invested into having some sort of security. At least at night. It's not a secret that some people come to Savannah just to get drunk. And once they achieve this condition, some of them tend to be rude and obnoxious. One of the nights we were entertained by a couple, arguing in the walkway (lots of yelling and screaming and treats to call probation officer). As much as I hated it, I didn't think it was safe for me to interrupt. And I don't think it's safe for the night clerk to deal with this. Another thing - a note for sales and marketing. If you have a page on Facebook, please make sure you are maintaining it. The page should be used as a two-way communication channel. Not just as a means to promote your hotel. I sent a message to you via Facebook in November. I know the message was read, but I've not heard back from anyone. Not cool. Answer me. Even if your reply will not be what I am hoping for. Even if it's just one word. Don't ignore me. Honestly, this is what made me give you only 4 "stars" this time.

"Very very noisy"

1
13/12/2015

This motel is so noisy it was very hard to sleep. It feels like if the walls were made out of paper you could hear everything from the next room. There are a lot of bars nearby which explain why it was so noisy so late and through the night. Don't go there if you want some rest.

"I have stayed Best Western Plus & this was NOT a "PLUS""

3
12/12/2015

Liked the location and parking was adequate during this time of year, but this PLUS did not have the features or quality expected from a PLUS Best Western. Price was fair, though. The room was small and showing its age, light out in BR, and a few tissues left in box. Employees "milled" around entrance--especially at night. While this may sound unimportant, there are far too many hotels in Savannah to put up w/ any inconvenience. Concierage was helpful. Bottom line: This was a Best Western without the PLUS.

"Smell the of popcorn when you walk in"

4
10/12/2015

Was easy to find, nice foyer with the smell of popcorn that you can take to your room. Check in was easy and gave us directions on where to eat. Walking to room the hallway had a bad smell to it, but it did not follow us into room. My husband went to hot tub and said it was wonderful on his achy back. Did not stay for breakfast, but would return to this hotel.

"I'm platinum in 4 hotel chains and I will never stay here again"

2
01/12/2015

Looking for a place to stay with my wife, daughter, Pomeranian and Yorkie. Rate was ok breakfast was average. Made a reservation for three nights. (I'm a platinum member). Called the hotel to verify they accept dogs. Told them about my reservation. Waded through the large puddles created by the air conditioners. We even tolerated the Cobwebs in the upper corrners of the room. No major issues until I checked out. There was a $150 charge on my bill for room cleaning. Apparently, they put us in a non pet room and then charged us a cleaning fee. I was told that there is nothing they can do. I contacted Best Western Rewards and I received a response from the General manager. I couldn't expect them to completely tear down the room after hosting our dogs. Someone has to pay for that service. Never received maid service although this is normal when traveling with pets.

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Regrettably there was some confusion with the billing in this case that I would like to clarify. When the author of this review booked their room they did not book a dog friendly room, because all dog-friendly rooms were already consumed for the duration of their stay. The website the author used to book their room clearly outlines the hotels pet policy as follows: Pet Policy: "Dogs only" based on the availability of dog friendly rooms. Up to 2 dogs per room with an 80 pound weight limit. Pet rate is $20 per day with a $100 per week maximum. A refundable cleaning & damage deposit of $50 is required upon check-in. If damage occurs or excessive cleaning is needed, the deposit can become non-refundable and the hotel may charge additionally to cover the costs of repair/cleaning. While I completely understand the guests frustration with the fee charged I can assure you that the hotel does in fact remove all linens from the rooms not approved for pets as well as have the carpets and draperies professionally cleaned to remove pet allergens for those guests that are allergic. Had the author notified the front desk that they had a dog with them at check in they would've been advised of the fee and been given the opportunity to make alternate arrangements. The hotel has allocated 13% of the inventory to guests traveling with their furry family members because we know the importance of being with family. That said the hotel does not allow dogs to enter the remainder of our inventory because many of our guests have allergies or simply don't wish to be placed into a dog friendly room. We are not in the business of charging our guests for miscommunication caused by our errors, but the hotel cannot afford to pay for excessive cleaning fees when a guest chooses to not follow the policies of the hotel. Our focus always remains on our guests and ensuring they have a comfortable and enjoyable stay with us. Your detailed comments will help us to ensure we're meeting and exceeding our guests' needs. We hope you'll give us another chance to offer you the consistent, friendly service you know and love about our brand. Sincerely, Jeff Fouste General Manager

"Gem in Savannah"

5
20/11/2015

Great location without the price! Breakfast included in stay had something for everyone from omelets to yogurt! And the beds were so comfortable was hard to leave! Easily within walking distance of everything you would want to see in Savannah

"Pleasure"

5
19/11/2015

I took my husband to Savannah to celebrate his birthday. The hotel was very convenient to walking to sights and restaurants. The Riverwalk and the City Center were both very close. The hotel was very clean, ample breakfast, concierge service arranged pick up for tours. On checkout we mentioned a minor problem to the clerk, Correna, and she took care of this for us immediately and efficiently...with a warm and welcoming smile. We will be back,

"It's Aa About the Location"

3
15/11/2015

This hotel was in walking distance of City Market and the Riverfront. Other than that it was a very overpriced hotel. The noise outside was not good for sleep. We could hear the beep of the crossing signal, countdown and "wait" all through the night. The maid service didn't do our room up one day. The room could have been cleaner. Needed a good thorough vacuuming. The handicap bar was broken and to their credit was fixed as soon as we reported it. I probably wouldn't stay there again.

"Convenient location"

4
14/11/2015

Very nice hotel. Friendly helpful staff. Jasmine even took our picture by the fireplace. Clean updated room. Only issue was road noise. We stayed on the front side and the room had a noise cancellation machine which we definitely had to use. Bed was very comfy. Pool was freezing, maybe the heater was broken? Nice workout room. Best aspects of the hotel were LOCATION, staff, and price.

"Quiet hotel in a good location"

4
14/11/2015

This motel style property is at the end of Bay St close to the river. Easy flat walk to the centre 5-10 minutes where there are lots of restaurants. There is a garage across the road which is handy for snacks and drinks.Had a room at the back which faced onto a road so did feel a bit exposed at night not being enclosed. Rooms were large, clean and very comfortable. Breakfast was included and standard fare. No complaints would recommend.

"great location"

5
11/11/2015

Best Western Plus is very closely located to River Street and to City Market. The lobby is beautiful and they offer a large variety for hot and cold breakfast. It is fairly priced for the location. The staff were extremely professional and friendly.

"Lovely hotel in a perfect location"

5
09/11/2015

This hotel is in a perfect location for exploring the amazing historic district. Lovely rooms with nice shutter features in keeping with the local architecture. Comfortable beds and nice decor. Good wifi speeds and decent buffet breakfast. Only downside was parking at $15 per night.

"Mary, the Conceirge, is excellent"

5
09/11/2015

We had a family group of 13 there for the week, and she was wonderful! She helped us plan our week, offering suggestions, providing maps and making reservations. This made our trip that much more wonderful. I highly recommend using her services!

"Excellent"

5
09/11/2015

Room was very nice and clean. Also, it was easy to find and the location was great. Just a short walk to Kevin Barry's Irish Pub. The service was excellent and the breakfast was very good. It is right at the River Walk and an easy walk. I recommend going down the steps across from city hall. They are easier to navigate than some of the others.

"Thank you!"

4
09/11/2015

I would like to thank Mrs. Mary for getting my mother (who has a difficult time walking) to Forsyth Park after the Rock n' Roll marathon. Also, Jadon was great at helping whenever I needed him. Any of my needs this weekend were taken care of. The only issue I had was with the wifi. It did not like my computer. However, I visited the computers downstairs for my needs.

"Watch out for excessive fees"

3
08/11/2015

They charge an extra $34.00 per day for State, City, Parking, and Occupancy Fees. Internet and HBO never worked, when we asked them about it they could not do anything. Plus and additional $20.00 if you have a dog.

"Really Cute Hotel"

4
01/11/2015

I work for Best Western, so when I travel of course I am going to stay at a Best Western. Loved this hotel more than the one I work at!! I'm jealous! only thing that bothered me was the fact that the remote stopped working in the middle of the night! Other than that I will, of course, be staying here again!

"Very good value"

4
31/10/2015

While not a luxury hotel, this is a good location and a great value. Located on the west edge of the historic district it is less than a 5 minute walk to the City Market and River Street. The hotel is an older property but has been well maintained. The rooms have outside doors. The king rooms were spacious with comfortable bedding. This may not be the place if you are noise sensitive as the rooms on the Bay Street do get a fair a of street noise but it was no problem for us. The breakfast includes scrambled eggs, sausage, waffles, fresh fruit as well as the typical continental fare. The concierge, Miss Mary, was helpful and spot on with her advice.

"Great location"

3
31/10/2015

Typical Best Western - clean, affordable, decent breakfast. The location was great for all the touristy things we wanted to do in Savannah. Somewhat noisy but honestly it wasn't too bad during the night. By 7am the traffic and noise would increase. I didn't realize they charged 15 dollars to park. I'm not sure if the added cost is worth it versus other nearby hotels with free parking. Otherwise, I would stay here again.

"Good location, but too noisy to sleep"

3
29/10/2015

We had a room on the third floor at the front of the hotel and could hear street noise most of the night. Also, there was a wooden window shutter, but no curtain, so the outside light shined into our room all night. Maybe the rooms at the back of the hotel are quieter. The room itself was very adequate and clean and the A/C unit kept the room comfortable. We were here to see Savannah and the hotel location was great for walking to shopping, eateries and the historical sites.

"Don't Stay Here"

1
27/10/2015

very noisy, all night you here the trucks going up and down the road. Do not stay in room 106 the door to the lobby slams every time someone goes in or out. Water on the walkway from the AC. Never got my wake up calls.

"Excellent Stay"

5
21/10/2015

This was our first time visiting Savannah. The hotel was well located, clean, pleasant staff, excellent breakfast. Additional charge for parking of $15. No problem with wifi in the room. Would definitely stay there again.

"Great location! "

4
20/10/2015

We stayed two nights in a King room - the bed was great! Big bathroom - good shower - the small refrigerator was in the bathroom - which I thought was strange! The room was very spacious. Had plug-in on each lamp that made it easy to charge phones. Had a big selection for breakfast. Parking was limited in the front area where our room was - I guess that is why they charge for parking (which I think is ridiculous - that should be free with room rental). The location was really great for walking to Market Square & River Street. They have a trolley company that will come there to pick you up and bring you back if needed! Overall great value for your money! Will stay again if ever back in Savannah.

"Pleasant"

4
19/10/2015

We have never stayed at a Best Western and we were pleasantly surprised. Not knowing what to expect we were pleased to walk into a welcoming foyer and a most pleasant staff. The concierge was very helpful is setting us up for Trolley and Ghost tours. We would recommend this hotel.

"Deceptive Rooms"

4
18/10/2015

On arrival at our Hotel, it looked just like a Motel with the doors to each of the rooms straight outside. I have to be honest and thought that it didn't look very hospitable. I have to say that I was pleasantly surprised when I went in. The rooms were very big and decorated to a high standard. The beds were exceptionally comfy. There was even an electric gizmo that I had not seen before that you plugged in and it gave off a noise to aid sleep. This was also the first time that I had come across table lamps with sockets in the base so that any charging of phones, tablets etc could be done without crawling along the floor to find a plug socket. The location was central to the Historic District and the waterfront which was easily within walking distance.

"Robin's Weekend Getaway"

5
17/10/2015

This motel is excellent, but the price has gotten to be too expensive. The rooms are clean, accessibility is great, location is excellent. They are pricing themselves out of customer loyalty. We stay here every time we come to Savannah, but if the prices go up any more, this will have been our last stay here.

"Don't be lured by the name."

3
14/10/2015

When we saw Best Western Plus, we expected more than we got. We have stayed at other Best Western Plus properties and have never been disappointed. Although the lobby was charming and clean, we were less than thrilled with the size and the amenities of the room. The beds were doubles and uncomfortable. We were told there were no queen beds on the property. The doors were all facing to the outside which made our stay noisy. Sirens and motorcycles all night. Considering the price of the room $270.00, we felt that we probably would have been more comfortable staying at one of the other hotels within a block or two that were also in the historic district. Additionally, we had to pay for parking and it was outside, next to the main street going through the historic district. Not the most secure. The breakfast was hot and good, the hotel staff was great and the concierge was extremely helpful, but it was way overpriced for what we got.

"Great location for walking to historic district!"

3
13/10/2015

Very pleasd with the location! Terrific breakfast buffet included! Concierge staff very knowledgeable and front desk staff friendly and efficient. Fitness center has enough to do cardio. The only complaint would be the noise level. Lots of traffic and sirens going by at night.

"The place to stay"

5
13/10/2015

Not only were the staff friendly and helpful, they went out of their way to provide any information to make our stay better. The location of the Best Western (Savannah) was perfect. Close to everything - shopping, entertainment, historic district, great selection of restaurants.

"Pushy, Invasive Cleaning Staff"

3
12/10/2015

Everything is nice about this hotel except the cleaning staff. I hate to rate the hotel service as bad because the desk staff are wonderful. However, the cleaning staff have entered my room every time I have stayed.

"Perfect location, amazing rooms, great people!"

5
11/10/2015

This was our first time visiting this hotel, we were very impressed! Very clean rooms, smelled great when we opened the door. Beds were super comfy and plush, nice pillows and bedding. The continental breakfast was lovely, the breakfast hostess was nice and helpful. This hotel is located in Downtown Savannah, it is within walking distance to River Street, City Market, and many other attractions. I highly recommend this hotel, one of the nicest hotels I have ever stayed in.

"great price and location"

5
10/10/2015

This is our second stay at this particular hotel for a reason. Its perfectly located and is one of the most reasonably priced for the historic district of Savannah. This was a last minute reservation after Hurricane Joaquin scrapped our previous plans made via a third party online. No issues checking in. The lady at the front desk on a Sunday could not have been more courteous or helpful. We were provided with tour information and some info on other attractions. She also called an checked on us about 10 minutes after we received our cards to our room. The rooms are of a fairly newer decor. My only concern when I stay at a hotel is a comfortable bed free of parasites, clean sheets, and no evidence of previous guests, hot shower, functional TV, mini fridge, and microwave. This had all those things. Almost never use the pool and I cannot confirm if this hotel even had a pool. Plenty of parking available. Complimentary breakfast was average with scrambled eggs, sausage, breads, etc. I would stay again and recommend this to others.

"much better than it seemed from the outside"

4
08/10/2015

Don't let the outside put you off The rooms and bathroom were spotless, a bit small but no too bad We had a room on the ground level which I normally hate for noise etc, but even though it is on a busy road it was pretty quiet at night, ask for a room at the back for a quieter stay The bed was super comfy It was a few minutes stroll to the water front and the historic district Free WiFi worked well and the room also had wolfgang puck coffee

"Spend a little more for a better area "

1
05/10/2015

There is a reason this place is cheaper than other places around it. They also charge for parking --- stayed one night and were charged for 2 days parking which is absurd. Awful location in a terrible area, just pick elsewhere. If they want to charge me for parking at least make the parking lot feel safe and do something about the absurd number of homeless people around the hotel.

"Best Western Plus Stay"

5
29/09/2015

This was our first time staying at the Best Western Plus in Savannah Georgia. The hotel is located on W Bay Street, and is located in the historic section, we used our car only once and that was to go to dinner one night, otherwise we walked. Everything really is within walking distance, there is so much to do and see. The staff at the hotel were very very polite and always willing to help out in any way. Our room was very clean, it was located on second floor (street side) and the noise from the street subsided early evening and really was no bother, just alot of people having fun. We would definitely stay at this hotel again!!! Breakfast was simple and tasty and plentiful.

"Good location for historic district"

3
27/09/2015

Went to visit Savannah's historic district for the first time. Wanted to make sure to be near the action. The Best Western is located very close to the free shuttles that service the historic district so it was a good location. The good points - very friendly staff and the concierge, Mary was wonderful! Free breakfast and wi-fi are included in the stay. The location was great for access to the historic district as well as River Street, a very busy night place. The not so good points - being close to River Street, there was street noise to deal with. The room actually had a white noise machine to help, but we just kept the fan running on the a/c to block out noise. Being close to the river, there was the occasional ship horn to deal with. The rooms were not very modern and the service was erratic - one day, no shampoo, but 2 conditioners left. We drank coffee in the room. The next day, coffee was replenished, but no cups were left. If I were to visit again, I wouldn't rule out the Best Western, but I would explore other options as well.

"Well situated and comfortable hotel"

5
27/09/2015

The hotel is very close to the River Walk and therefore within walking district of all the sights. It is a large hotel which is very busy and fronts one of the main highways. It is probably best if you can get a room at the back as we did, but inevitably there can be some noise coming from late night revellers leaving the bars on the River Walk. There is of course a parking charge but I considered it to be reasonable for a big city. The breakfast room could be rather busy as the hotel also caters for coach parties. All in all I think this hotel is great value considering its situation.

"Trip to Savannah, Ga"

5
26/09/2015

This hotel is central to just about everything in Savannah. It is one block up from the waterfront and shops on the famous River street. One block in the other direction to the marketplace shops and many restaurants. You can book all your tours at many locations throughout the city, including some at the hotels. This Best Western Plus has an excellent complimentary breakfast each morning with everything from waffles, cereal, sausage, eggs, all kinds of bread and pastries and of course juice and fresh fruit. Hot tea and coffee are available 24/7. There is parking on site for a small nightly charge. The front desk is available 24/7, fully staffed. Rooms are clean and comfortable and the house keeping staff very friendly. Overall, a pleasant stay.