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Best Western Hotel Savannah Historic District, Savannah

412 W Bay Street, 31401-1115, Savannah, United States - See on a map
Best Western Savannah Historic District - Best Western Savannah Historic District The Best Western Savannah Historic District is ideally located in the center of Savannah. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to the Best Western Savannah Historic District where history meets comfort with a dose of true Southern Hospitality. We are conveniently located in the nation’s largest protected historic district at the corner of Bay Street and MLK only a stone’s throw from the exciting River Street and Factor’s Walk District only a block away. Want more of the true Savannah Experience? Then walk from the hotel one block to the City Market, home of numerous Restaurants, Shops, and Galleries. Want to experience even more of Savannah? Then stop at the Concierge Desk in our lobby and let them book your tour which will pick you up at the hotels front door and take you out to explore the many museums, sites, theaters that make Savannah the Cultural and Historic Gem of the East Coast. With all of the excitement of staying with us in Downtown Savannah, where the action and party never stops, a good night’s rest will await you in our well-appointed guestrooms where a pillow top bed awaits as well as added amenities to help mute the hustle and bustle outside the hotel including white noise sound machines, air conditioners with a constant fan option, as well as complimentary ear plugs to help you get that good night’s rest. Also, all of our rooms feature free Wi-Fi, refrigerators, and coffee makers to make your stay more enjoyable. Then when you wake refreshed come down to the lobby and enjoy your complimentary hot breakfast which includes the Southern staples of scrambled eggs, sausage, biscuits, gravy and fresh and hot Belgium waffles with toppings and so much more. Traveling with a pet? Then bring them with you as we are a pet-friendly hotel with a $25 per night pet fee. Driving In? We do have on-site parking here in Downtown Savannah for a $22 per night fee, this is still one of the most reasonable parking fees for the District. We hope to have you as our guests here at the Best Western Savannah Historic District

Best Western

Hotel Savannah Historic District

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Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
GreenLeader Silver
 
based on 1806 guest reviews
NOTE ISSUED
Excellent
506
Very Good
606
Average
384
Poor
173
Terrible
137
REFER TO NOTICE
Business Business
67
Couples Couples
709
Family Family
491
Friends getaway Friends getaway
288
Solo travel Solo travel
80
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"great staff"

5
anrich6778, West Melbourne, Florida 03/09/2020

Staff was amazing and helpful, room was clean, just remolded, location was perfect, could see the river from the balcony, just a quick walk to all the action, price was great, parking right at the hotel, would stay again.

"Nice rooms, great staff"

5
Connie H, Ajijic, Mexico 26/08/2020

First, Georgia is not doing so well with stopping the spread of Covid, About 80% of the people we saw walking about were not wearing masks or social distancing. So be careful traveling in Georgia. However this hotel was on it! Masks were required, they provided a sack breakfast instead of the buffet, and the rooms were very clean. There was a huge hotel grand opening behind this one, and the management kindly moved us further away from the noise. The bedding was soft and comfy. There was a refrigerator in the room. Our room was modern with pretty colors and modern materials. We were there for 3 nights and enjoyed the pool, which felt great on a hot August afternoon. The hotel location was 1 block from the Riverwalk area and its bars and shopping, and on the edge of the historic area - very walkable! 2 Blocks away was a stop for the Hop On, Hop Off tour bus. We had an early departure, and the front desk was able to prepare our sack breakfast early for us. I felt that they really cared about us and our stay, and I would stay here again.

"A great place to stay"

5
307Marty, Rockville, Maryland 24/08/2020

This was our first time here and we loved it so close to everything we parked the car and was able to get to everything we needed to they keep the property looking good and very clean and well kept the rooms are very clean and very comfortable I would definitely stay here again.

"Great location ....but more maintenance please ...."

3
Mgdan, Kuala Lumpur, Malaysia 21/08/2020

This was the first stop of a near 4000 mile road trip..... This hotel is in the heart of the historic downtown ....close to all the happenings..... Room was clean and tidy. However, the cover for the wall/floor mounted A/C unit was just barley on...clearly one friction bracket was broken. This caused the unit to vibrate and make noise. Also when my traveling buddy, Pua the persnickety pig bumped it, it fell completely off. I hope the hotel didn't apply additional charges ....thinking my pig caused the damage.....must check my Amex bill... Limited grass for pets....... Overall it was ok.

"Met expectations based on hotel star rating and COVID situation. Great location"

3
YodaAtlanta, Atlanta, Georgia 20/07/2020

Considering the unprecedented times we're all experiencing with COVID, I think I pretty much got what I expected from the price range and start classification of this hotel. Considering the current situation, I can rate it a 7-8 and would probably recommend. Had I have the same experience without COVID in the picture, I'd probably rate this hotel as 4/10 being 10 an excellent experience.

"Clean comfy room"

4
whitneywhite2004, Fort Benning, Georgia 20/07/2020

The room was clean, beds were comfortable. There was a mini fridge, and a white noise machine, but sadly no microwave in the room. The ladies I interacted with at the front desk were super nice and friendly.

"Vacation Stop Great Motel"

5
davedocjohnson1955, Simpson, Illinois 12/07/2020

We did not have a reservation, pulled in had a nice clean room in minutes. Great price, location was perfect walking distance from all the places we wanted to visit. Newly remodeled rooms very nice, great staff very accommodating helpful and friendly. Was quiet comfortable and a safe place to stay. We stayed 5 nights and will stay there next time we visit Savannah Georgia.

"Terrific hotel!"

5
couchboop, Ormond Beach, Florida 09/07/2020

My son and I traveled with our dog and had a fabulous stay! They put us in a room off to the edge of the hotel which makes so much more sense with animals. So we didn't see a bunch of traffic in front of our room. The dog was happy , I was comfortable and my son was safe!

"great hotel within walking distance of River St and City Market"

4
sbaker205, Forsyth, Georgia 22/06/2020

prime location. Close to Savannah Smiles, River St, and City Market. Clean hotel with excellent service. Offered to fill our cooler with ice for a day trip to Tybee Island. Gave us a grab and go bag for breakfast

"Great Stay with a Great View"

5
Writerslevi22, Howell, Michigan 01/06/2020

I needed a last minute room, late night on a holiday weekend. I was lucky enough to go find The BW still had a room available. The check in experience was seamless and the staff so very helpful, even late night and last minute. My room was clean, spacious and had a beautiful view of the Talmadge Bridge. I absolutely would return and recommend a stay if you're in Savannah.

"Just ok"

2
kaceyleann, kaceyleann 30/05/2020

If you need a room and don't want to pay much and don't care about anything like the loud construction then this is an ok place. Full review... We stayed there 4 nights, myself and my teenage daughter. The room was not cleaned once. I'm good with not making the beds but no clean towels and they didn't change the trash. It was very loud in the morning, which was made tolerable by the sound machine that was in the room and having the fan from the AC on. Oh and bonus...you get to pay $22 a night for parking in a lot that is not secure and you can't even park near your room. Seems to be a half way decent neighborhood but I live near Detroit so don't base that on my review. The last night the construction workers that were staying their decided to have a karaoke party in the parking lot, again this didn't effect me because we were far enough away but I could only imagine the people close to that were to happy. As for the room. It was decent nothing fancy wasn't gross but wasn't the nicest. Based on the look of the outside I was pleasantly surprised by the inside of the room.

"Clean room/ decent location"

3
jmeredith980, Salisbury, North Carolina 25/05/2020

The room was clean and in a good location to be able to walk just about everywhere. One lamp had a USB port which was great for us as we forgot a charging block. The one night we turned the tv on it cut in and out- it was satellite so likely a weather related issue. The blackout curtain was nice to have. Seemed like a safe enough place- we had no issues during our stay. Parking is a little tight and given that it's $22 a day I would have liked it to of at least been fenced in, but they did claim that it was patrolled. Due to Coronavirus the pool and fitness center were closed and there was no breakfast. They also did not clean the room during our stay (3 nights). We were fine hanging our towels and reusing, but if you were staying a longer time you may need to request additional towels. I suggest requesting an extra blanket at check in. All we had was a thin blanket between two flat sheets.

"Disappointment at BW"

2
OHtraveler2020, Wooster, Ohio 22/05/2020

DO NOT pay extra to get less! The COVID-19 notations online of what wasn't available did not include pool or breakfast. They actually still advertise them. However, once there you are told the pool is not open. Staff stated none were allowed to be open, yet other hotels in the area were open. Just be honest about the reason. Breakfast consisted of a small muffin, Mandarin orange, and maybe a water in a brown sack. Those who were lucky enough to get a water did not get a cold one. On the bright side, the linens, bathroom and desk tops were clean in the room. The hotel is close to a lot of stores and restaurants besides the historic factor. Area questionable after dark. I can't remember when I have stayed at a BW before but this will bethe last. Not a fan!

"Good"

3
9Superstar9, Detroit, MI 18/05/2020

The front desk agent at check-in was friendly. Yes, parking is $22/night. It's a good location because you are very close to the riverwalk but you will not have a view of the riverwalk, water, or the bridge. The room is very nice and clean. The bed/mattress is extremely comfortable. Keep in mind the hotel is motel-style meaning your door is outside. This also means you will hear your neighbors and a number of them will hang outside their hotel doors. Plus, you can hear people in the street. I encountered a problem - my A/C did not work. I called and the front desk person never had maintenance come to fix it.

"Great stay"

5
pmask1972, Sevierville, Tennessee 09/05/2020

We stayed for a 3 nights, close to city market for night entertainment and lots of food options. Close drive in to Tybee Island, even though things were closed still had an amazing time great staff, great location.

"DO NOT BOOK THIS HOTEL"

1
kthomp2017, Barrie, Canada 06/04/2020

We made a reservation for a one night stay during our travels. We arrived after a 12 hour drive.only to find every door locked. We spoke to a painter who explained the hotel was closed. When we told him we had a reservation he said he would see what he could do. He found the front desk clerk getting into her car. She returned and finally checked us in. I spoke with the concierge in the morning who couldn't believe it. She arranged for me to speak to the head front desk person who seemed indifferent. She wouldn't do anything for us. Upon arrival at our final destination I called Expedia who contacted the hotel on our behalf. They got back to me in a timely manner and told us the hotel wasn't willing to do anything for us. I then contacted Best Western's Head office. The hotel said they tried to contact me but there was no record of a call on my phone. I emailed the hotel but got no response. I contacted Head Office again who advised the hotel was not willing to do anything for me. We stayed at 3 best Westerns during our trip. The other two had great staff who bent over backwards for you. That is what I am used to in a Best Western. I will no longer book a Best Western or book any rooms for my clients ( I am a travel agent) I travel extensively and book many hotels but no more Best Western for me or my clients!!! This took a total of 41 days to get no where!!!

"not so much on customer service"

2
nick s, Allentown, New Jersey 18/03/2020

at first, we were concerned about the noise since its right next to a military base and the planes come and go all day. However, they seem to stop at night which was fine. However, the one night we were there, they did not clean our room. when I went to the front desk to reprogram out keys (no explanation why or how they got erased) the clerk pulled out a loose leaf book and pointed to where the maid indicated that our do not disturb sign was out. Certainly it was, but when we left, we took it off the door. Apparently, no one ever checked back. To make matters worse, she had an attitude.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
Thank you for your review, but please know that our hotel is not located next to a military base nor an airport. We feel you may be reviewing the incorrect property. It is upsetting that your travel experience wasn't a positive one and we hope you'll give our property a chance to welcome you the next time you're in Savannah!

"Book at your own risk"

1
User 11/03/2020

It might be a nice hotel but there are inconsistent practices. Book at your peril - they won't refund your money Due to changes in my travel plans I had to book and cancel this hotel twice over approximately the same period. As confirmed on the BW website, there were two confirmation numbers and two cancellation numbers. I cancelled in accordance with the BW terms and conditions but have been charged a $107 no show. In protracted correspondence with BW customer care not one member of staff has looked accurately at the record showing two cancellations. In one email, BW says the hotel held the room ”in good faith”. Well, in good faith, I cancelled but still they hold on to my money. They say there was only one cancellation. I have provided BW with screenshots from its own website showing two cancellation confirmations but still they refuse the evidence in front of their eyes in black and white. DO NOT RESEVE A ROOM AT THIS HOTEL IF THERE IS A RISK OF CANCELLATION. THEY WILL NOT REFUND YOU EVEN IF YOU CANCEL IN COMPLIANCE WITH THE TERMS AND CONDITIONS. Sent from my iPad

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
Thank you kindly for sharing your experience with us. It is disappointing to learn of the troubles you experienced as they do not reflect our high standards. I would love to learn more about this so please feel free to reach out to us directly so that we can work on a resolution together. I look forward to speaking with you.

"Excellent Clean Remodeled "

5
degroot2916, Wayland, Michigan 10/03/2020

Check in was quick There is a parking fee of $22 per day The downtown it's nice and close to walk to We ate at wet Willie‘s nice Hamburg no hormones build it as you want it The room is nice has shutters on the window And a shade to pull over keep the light out The room is clean and very newly renovated Nice bathroom with French doors Bathroom is very large Very unique

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
I am thrilled you could experience some of our recent updates to our beautiful guest rooms here at the Best Western Savannah Historic District, and we appreciate you sharing your input with us. It was lovely having you join us, and we are delighted you found everything to be top-notch, especially out convenient location in town. We would love to welcome you back the next time you are in the area!

"Great visit, despite the weather"

4
CJsview, Toronto, Canada 05/03/2020

We spent 2 nights here. Our room was recently renovated & the beds were comfortable. The hotel is perfectly located to explore the Riverfront, City Market & the historic squares by foot. The breakfast was delicious...,and offered something for everyone. Many thanks to Miss Mary, the concierge, who helped us reorganize our travel plans which were stymied by Mother Nature. It rained, hard, for most of the 48+ Hours we were here. Instead of exploring the city on foot, she lined us up with a great tour group & recommended several great restaurants.... ensuring our brief visit was a success.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
I am over the moon to read how flawless your stay was here at the Best Western Savannah Historic District, and I cannot wait to pass along your compliments to the team, especially Mary. She will be ecstatic to hear how much she contributed to your stellar experience and turned things around during the gloomy weather! Thank you for noticing our recent updates, and we are glad you found them to be top-notch as well as our incredible location that allowed you to explore the town with ease. We hope you revisit when the weather is kinder!

"Newly Renovated Rooms"

5
Janie M, Sebring, Florida 28/02/2020

Newly remodeled room was lovely. Mattress, sheets and towels were luxurious. Breakfast buffet had a good selection but was just ok. Location was excellent. Staff eas friendly and helpful. I would stay here again.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
Nothing pleases us more than knowing you enjoyed your stay so much that you would return! We are pleased that your accommodations plus our staff's hospitality created a memorable experience for you. Thank you for the positive remarks, we can't wait to welcome you back to Best Western Savannah Historic District!

"Enjoyed the stay"

4
dkp2795, Atlanta, Georgia 21/02/2020

Newly renovated in a very good manner. Staff very attentive, cordial and gave exellent service. Even thoigh an older style motel, the newly renovated room was excellent, the breakfasts were very good and all of the satff were exceptional.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
Your kind words of our teams exceptional and friendly hospitality was a delight to read, and know we will share them with our staff. Thank you for your compliments on our recently completed renovations, and we are thrilled to have provided you with a wonderful experience. Hopefully, it won't be long until we can welcome you back to Best Western Savannah Historic District!

"Savannah Girls Weekend"

3
joerA9320IH, Jacksonville, Florida 17/02/2020

Presidents' Day weekend 2020 Adult ladies long weekend trip. Best western Savannah Historic district was a nice place to stay and convenient to city market and river street. Check in was annoying. We were early and let them know at front desk we were there but knew we could not get into the room until later. Associate at front desk told us to come back around 1pm. We came back around 3pm and rooms were not ready in the system-we had two rooms. We waited in the lobby until 3:30 and checked again and was told only one room was ready, so we went to that room and noticed that the connecting room was ready but housekeeping had not updated in the system. I went back to the front desk and checked and they had the second room in the system. They did not call us or go out of their way to let us know the room was ready. They only bothered to look at the computer and nothing else. Rooms were nice, however one of the room key cards on first room did not work. Did not discover until second day and luckily we had another card to use. Hotel has free breakfast which was very nice. Times were 6:30am-10am Monday thru Friday and 7am-10am Saturday and Sunday. The breakfast did not stay out until 10 am as it was picked up early at 9:30am. Pillows were very small like accent pillows. We had four per bed but you needed all to make 2 regular pillows. Hotel was going through renovation and sometimes they would bang around on a top floor but, All in all it was ok but customer service could have been better at the front desk.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
Thank you kindly for offering us a detailed review of your trip. We were excited to have you and the ladies join us, and we love that our location allowed you all to explore the town with ease. However, I regret to read your check-in was not as seamless as it should have been, and we apologize for missing the mark. I will undoubtedly speak with our team to make sure all of our guests have the pleasure of experiencing our southern charm! I am glad you could indulge in the complimentary breakfast, and we will thank the chef for the delicious dishes. Our hotel is undergoing some exciting renovations, and we hope you all return for another trip to fully enjoy everything we have to offer!

"No Southern hospitality and closet for a room"

1
User 13/02/2020

Horrible!! When you check in they hand you ear plugs. When you reach the room, there is a small sign that tells you to use the noise machine to cover the noise of the street traffic and that of the drunken guests adjacent to your room. Rooms are dark and dated. And I've been in Manhattan hotel rooms that are larger. Like a walk-in closet. No ventilation in the bathroom. The staff is unfriendly and unresponsive. The breakfast buffet is very poor. In addition, they charge $25 to park in the lot that they own. Also, if you read "violations" under more, they have 4 recent health code violations. Avoid this place.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
It is disheartening to learn that your stay fell short of your expectations, as we strive to provide an all-around exceptional experience for all of our guests. We value your feedback regarding your guest room, and sincerely apologize that our staff's service was not as welcoming and accommodating as we anticipate. Please know that we do price our parking competitively for the area, as there is no free overnight parking in town. We will be sure to share your feedback with our management team, and hope that you will return once our current renovations are complete to enjoy a much-improved stay. Thank you!

"Good Location and Value"

4
User 10/02/2020

Well situated and comfortable hotel near the river. Good selection for breakfast, helpful desk staff, and great concierge. The staff was very welcoming. If you are a light sleeper, the only drawback is that it is near transport -- no issue if you hail from a large or populous city.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
I am ecstatic to read how impressed you were with your stay here at the Best Western Savannah Historic District, and the staff and chef will be delighted to know they offered you such a positive experience! Be sure to ask about our white noise machines in the future to help with the outside noises! All of us would love to offer another warm welcome soon!

"Great location on north edge of Historic District near the Riverwalk"

4
Blake W, Ottawa, Canada 06/02/2020

We stayed 3 nights. Newly renovated room was very comfortable. Water height in toilet needs to be adjusted (down). Good wifi. Good selection for breakfast. $22 per night for parking compares favourably with local parking garages. Elevator to floors 2 and 3.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
I am excited you were able to experience our freshly renovated guest rooms here at the Best Western Savannah Historic District! Thank you for the kind words, and we are over the moon to read how impressed you were with everything we have to offer! We look forward to your future visits!

"Wonderful Hotel right near river and historic waterfront"

4
User 04/02/2020

Stayed with family in December 19 for a night while on a road trip to Washington DC.Comfortable and quiet hotel but only minutes walk from waterfront and historic cobbled street areas which are being restored. Lots of history here and we walked around town and everywhere has been preserved with many public squares.Walked home at night from restaurant and felt quite safe. Enjoyed the complimentary breakfast before we headed off the next morning to Charlotte.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
I am thrilled you decided to join us during your travels, and that we won you over entirely with our beautiful location here in Savannah. It is wonderful you had time to explore all the nearby attractions with ease and soak up all of the history our town has to offer! All of us at the Best Western Savannah Historic District hope you return to enjoy us further in the future!

"Great location, great service and great price"

5
Jules996, Mineola, New York 27/01/2020

We just spent three nights at the BW Savannah in the Historic District. I couldn't believe that they had a (wonderful) concierge to help you with all kinds of reservations. The staff are immensely helpful and so kind. Breakfast was great - lots of options for both healthy and hearty eaters. The coffee was very tasty. You sure can't beat the price. You're near the river and near the historic squares. If you take the Trolley, it stops very close to the hotel. Lulu's, a splendid place to get the best chocolate treats, whether cakes or chocolate martinis, is just nearby - definitely a plus! We will sure stay here again.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
We loved being able to exceed your expectations here at the Best Western Savannah Historic District. Thank you for the raving review, and we are so glad our concierge was of great assistance during your trip. We certainly want to make sure our guests get the most out of their experience in Savannah! I am glad our complimentary breakfast offered all the variety you desired to fuel you up for your daily adventures, and we cannot wait to have you back for another spectacular stay!

"One night in Savannah!"

5
Pat D, Seattle, Washington 21/01/2020

We were in a room on the second floor facing the river. The elevator was convenient. The room was quiet, clean and the beds very comfortable.. The price was great, considering the wonderful complimentary breakfast and the hotel's location.The staff was friendly and helpful. The concierge helped schedule a tour, that picked us up at the hotel door, and also pointed out what we could accomplish in one day. The hotel charges for parking but let us keep our car there through the afternoon.The hotel is adjacent to the City Market and walking distance to the River Street waterfront. Lots of great restaurants nearby. We rode the the Hop On, Hop Off tour bus the entire route and than went around again stopping at several landmarks and also at Paula's Dean's "Lady and Sons" Restaurant. Great southern lunch buffet.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
We greatly enjoyed reading your detailed review. It was a delight having you here with us at the Best Western Savannah Historic District, and we love how much we were able to contribute to your stellar experience when visiting Savannah. I will indeed thank our concierge for helping to navigate all the incredible nearby attractions, and it is wonderful you were able to explore everything on foot while leaving your car at the hotel! We were happy to help you fuel up for all the fun with our delicious complimentary breakfast, and we all hope to do it again soon!

"Terrible Experience and Staff unwilling to help with crazed college students!"

1
Kristie0622, Flowery Branch, Georgia 21/01/2020

Some UGA Students were at our hotel. They got in Friday and Saturday overnight at around 2:30. They were screaming to each other across the hotel, and down to the street to friends that would pass by. They were playing extremely loud, vulgar music, and slammed into my door. I called down to the front desk and was told that the security guard would get them back in their rooms, but the noise continued until around 4:45. Saturday night when it happened again and I called the front desk and nothing was happening, my husband then called down and soon thereafter the noise died down, but was still audible until around 4:45. I understand kids being kids. but the hotel should have taken care of this before we had to make two calls! And after the issue on Friday night, they should have been more prepared for the issue on Saturday night!

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
Kristie, thank you for sharing your experience with us. We regret to hear of the disturbances during your visit, and we apologize for not being able to resolve things for you. We will speak with the team to see how we can do better in the future, and we hope to offer a more peaceful visit the next time you are in Savannah!

"Great location"

4
pel12, Anderson, South Carolina 19/01/2020

Property location is great for exploring Savannah. Staff is very helpful. The property is showing age, but is under a major renovation. Parking is additional $21 but that is to be expected in this area. Public parking is reasonable, if you can find it.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
Thank you for reviewing your stay with us at the Best Western Savannah Historic District. I am happy you took notice of the exciting renovations we are working on, and we would love for you to check them out when they are complete. It is fantastic our location was just right for your travels, and our charming staff hopes to welcome you back soon!

"Perfect location"

5
Judith B, Hilton Head 19/01/2020

Location was great for access to River Street shops and restaurants. The rooms were very clean and bed was comfy. The breakfast selection was awesome - much better than the typical "free breakfast" that's included with many hotels in this chain. The in-room coffee was very good (if you're a coffee drinker like me, that's important!) The staff was very friendly and helpful. Some reviews stated street noise was an issue - I actually thought hotel was fairly quiet. Will definitely stay here again.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
We are thrilled to read how impressed you were with your stay here at the Best Western Savannah Historic District, and we thank you for the kind words! I am glad you had a peaceful experience n our comfortable guest rooms, and that we exceeded your expectations with our delicious complimentary breakfast. We hope to do it again next time you are in town!

"Great Room, great location"

5
ladybug1955, Orillia, Canada 17/01/2020

We recently stayed here for 3 nights, room was very clean, and location was great . River Street was behind Hotel , a little walking to get there. And the City Market was less than 5 minutes in front of the Hotel. Staff were so friendly and welcoming. Will definitely be back!

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
We are thrilled to read we won you over with our southern hospitality here at the Best Western Savannah Historic District. It is excellent that you were able to visit all the nearby attractions just steps away from our hotel, and that our charming guest rooms offered you great comfort. We would love to have you back anytime!

"Great mattress"

3
gaffrigGreenvliie_NC, Greenville, North Carolina 12/01/2020

In all fairness, this is an older hotel that is currently being renovated. We chose it as it was close to things we wanted to see. As the title says the mattress's were the best we had slept on over many years of traveling. They are firm, not rock hard, so you don't wake up with sore hips. And as the room doors open to the exteior, expect some street noise. That said, the staff were friendly and very helpful. And the hotel is in pretty good shape for it's age.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
We are thrilled you had the best night's rest on our comfortable bedding here at the Best Western Savannah Historic District, and we hope you return to check out all of the exciting changes coming with this current renovation. See you then!

"Great Location - Pet Friendly"

4
Travelers32319, Orlando, Florida 05/01/2020

This hotel is super pet friendly which is always a plus for our family as we enjoy bringing our furry ones with us. Plenty of space to walk our dog, and Savannah proved to be pretty pet friendly as well, so feel free to bring them along to explore the city as well. This is not a luxurious hotel- it's a motel pretty much a block from Market City and River street where you can find a ton of restaurants and shops. I'll stay here again if we're in the area. I do wish the decor/furniture was updated

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
We are thrilled you and your dog had a lovely visit here at the Best Western Savannah Historic District. I am glad our location won you over, and we appreciate your input on the decor as we always look for new ways to improve. All of us hope to welcome you back in the future!

"Clean And Close To River St"

4
Sharon V, Scottsville, Virginia 01/01/2020

Clean rooms, nice breakfast, helpful staff. Parking is expensive add on. One time we could not find a sot to park coming back to hotel. Nice to walk to all shops and restaurants on River St. Friday and Saturday nights are loud as there are lots of people having fun.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
Thank you for your review. It is excellent to hear how impressed you were with our incredible staff and delicious complimentary breakfast here at the Best Western Savannah Historic District. I love that our location allowed you to explore all the nearby attractions with ease, but we regret to hear about your parking difficulties. We will indeed look into this further so that your next stay is worthy of five stars!

"Close to river street and historic district but..."

4
George C, dayton, United States 23/12/2019

Close to historic district and square with hit or miss parking at hotel. When hotel offers ear plugs take heed. Trucks and traffic passes next to hotel and can be annoying. I am not a light sleeper and I am up by 530am. Truck noises woke me up couple of times

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
Thank you for the review. We are glad our location was just what you desired, but we regret to hear you had some disruptions. Be sure to utilize our white noise machines in the future. Revisit soon for an improved all-around experience!

"Don't stay here, unsafe"

1
User 16/12/2019

At 10:30 PM people entered the room next to mine, and started yelling, cursing, using four letter words that could be heard all over the hotel. They talked about sex acts, what they were going to do to each other later. They tried to enter our room through the jointing door. My daughter and was scared that they might break through and enter our room. I called the front desk and it got quite for about 35 minutes. It started again around 11:30, they were using F_ _K, A_ _ H_ _ E, and every curse word and phase known to mankind, they started throwing up, we heard that several times (3-5), then they went outside to the parking lot and screamed at each other from the room to the lot for 45 minutes to an hour. Finely, since it had been going on since 10 PM and your staff were not going to call the police or stop it, we checked out at 5 AM, we would have left before but I did not want to go outside , they were smoking dope and you could smell it in our room and out our door. Three or four men and women were standing outside. We told the lady that check us out about what was going on and she said “ they will have to pay a cleaning charge”. No I am sorry.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
We appreciate you taking the time to offer us the details from your stay. It is disheartening to read about the troubles you and your daughter endured, and we sincerely apologize. This is not typical and I will investigate this matter further to ensure it is handled properly in the future. Our guest safety is a top priority, and we hope to restore your trust in the future.

"great staff, great location and great value in Savanna"

5
189ronaldh, Birmingham, United States 11/12/2019

This was my second stay at this property. It's not the only pet friendly choice- just the easiest and best priced. I can't imagine a more convenient situation: never a problem parking close to your room and safely leaving your car (you're in the historic district and virtually on the river so you might not be using it much), walking the dog is a breeze, the rooms are safe,quiet and clean and the staff are uniformly friendly, helpful and always follow through with anything that you need. The entire situation for me- travelling with just my dog- is perfect. And the value that I get at this hotel is outstanding.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
We were happy to have you and your dog back with us at the Best Western Savannah Historic District, and we are thrilled our location allows you to explore the area with ease! We hope to offer you another warm welcome and flawless stay next time you are in town!

"Great Place"

5
User 08/12/2019

This place is great!!! Walking distance to most everything you would want to see or do while here in Savannah. The staff is absolutely PHENOMENAL, they called shortly after we checked in to see if everything was ok with the room and if we needed anything. I've stayed in several “high end” hotels and have never had that happen. I am actually writing this review in the lobby while eating their complimentary breakfast, which by the way is as awesome as the staff here is. You have to pay $22.00 dollars for parking but since you are walking distance to everything it's no big deal because the private lots are $18.00 and you would spend may more at the metered spots around the city. Highly recommend this place!

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
We are thrilled you found everything at the Best Western Savannah Historic District to be worthy of five stars, and we thank you for the excellent review! I cannot wait to share your kind words with our stellar staff, and we are all pleased you found our complimentary breakfast to be top-notch! All of us would love to have you back anytime!

"Unsatisfied Reward member"

5
erwin60, Miami, Florida 30/11/2019

Make sure you book a room online before arriving to this hotel, they do not offer discounted rates for reward members or AARP members. There is a $22 dollar a day charge for parking your vehicle. The rooms were up to date, and the facility was clean.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
Thank you for the five stars. We are glad your stay was enjoyable here at the Best Western Savannah Historic District, and we do offer competitive pricing as there is no free parking in Savannah. All of us hope you return for another seamless visit soon!

"Great location"

4
Kimberly H, Blackfalds, Canada 24/11/2019

So the location was amazing but really loud at night. We were in the backside facing the ally and the parties went on till after 3am. They supply earplugs in the lobby.. but otherwise the front staff was amazing.. food was great and atmosphere was lively..

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
Kimberly, thank you for joining us here at the Best Western Savannah Historic District. I am pleased ur team provided top-notch service, and that our location was just right! However, I regret you had some disruptions. We do have white noise machines as well so be sure to check them out in the future. See you next time!

"Nice place."

4
Andrew L, Denver, United States 23/11/2019

Great breakfast. Room older, but comfortable. Good location in the historic area near the river front. Good value. Didn't care for the $22 per day to park a car. Hop on/hop off tour trolley stop just around the corner. Concierge on site to help with tours, restaurants, etc.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
Andrew, we enjoyed reading your raving review of your stay here at the Best Western Savannah Historic District. I am glad we could offer you the best location for your travel desires, and please know we do price competiviely within the area as there is no free parking in Savannah. I will pass along your kudos to our helpful staff, and we all hope to welcome you back in the future!

"Great location & Staff"

5
lovetotravelmore, Independence, Missouri 22/11/2019

Out of a 6 day trip and 3 Best Western locations, this one was my favorite! Normally I would avoid a location that charges for parking, however due to the location it was totally worth it! Once I parked my car I never had to move it. The hotel helped me arrange an Old Savannah Tour, called for a shuttle to take me to the beginning stop. The hotel is only one short block from stop # 16 so you could easily hop on and off there. The hotel is easy walking distance to the historic district as well. The lady that booked my tour also recommended Molly McPherson as a good place to eat, she was right the burger and fries were excellent and within walking distance to the hotel. I found all of the staff to be friendly, welcoming and very helpful. It felt like everyone truly wanted you to enjoy your stay there! Breakfast area was large, food was very good and well presented. The water pressure could have been a bit better, but no big deal. The hotel has easy access to the highway, and since you could see the suspension bridge from there it made it easier to find my way back from walking around the historic district. I fully plan on making another trip to Savannah, I enjoyed my vacation enough to know I want to come back and the staff at this Best Western is part of that decision!

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
I am thrilled to read that we exceeded your expectations here at the Best Western Savannah Historic District, and helped make your travels so memorable! We loved offering you a warm welcome, and I will indeed convey your compliments to our stellar staff for their assistance in navigating the town. All of us would love to welcome you back anytime!

"Quick trip,"

5
User 21/11/2019

We had a wonderful time in Savannah, the staff at the BW were very friendly and helpful and the location made it easy to get around.walking or by city transit. Shopping and restaurants were only a few blocks away.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
It was a pleasure having you visit us at the Best Western Savannah Historic District, and we loved reading your raving review. I am glad we won you over with our convenient location steps from all the best spots in town, and our incredible team hopes to offer another warm in the future!

"Great location!"

4
User 17/11/2019

We really enjoyed our stay here. The hotel is in a great spot that is extremely walkable. There was also no issue with parking. I'm not sure if this is the case for all of the rooms, but we had one facing the road, so it was a little noisy since people tend to stay out late. However, it was clean and well kept up.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
Chelsea, we are glad you offered us a review, and that your stay here at the Best Western Savannah Historic District was memorable. Be sure to utilize our white noise machines to help with any excess noise in the future. All of us hope to welcome you back soon!

"Clean and friendly."

5
User 16/11/2019

The staff were so friendly and helpful. The facility was very clean and centrally located among everything. We really enjoyed our first time in Savannah for our anniversary. Walking distance to the river walk and art market areas!!

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
We loved being able to make your first time in Savannah memorable here at the Best Western Savannah Historic District. I will surely thank the team for their warmth and dedication, and we hope you return to our amazing location for your next anniversary!

"The Best Concierge"

4
Cam D, Grand Rapids, United States 15/11/2019

This hotel was very good. My only disappointment was there was nothing for breakfast for lactose intolerant people. Other than that the room was small, but clean, check in and check out was expedicious, and staff were helpful and friendly. The best part of this hotel is Mary, the consierge. Not only did she book our tour of Savannah with the best tour guide of all time, she even escorted us to the bus. Mary made this city come alive for my husband and me.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
Cam, we loved reading about your stellar stay here at the Best Western Savannah Historic District, and I cannot wait to share your praise with Mary for her warmth and dedication. It was a delight being able to contribute to your memorable experience, and we will indeed discuss your feedback further so that we can work on offering a five-star visit next time you are in town!

"BEST STAY IN SAVANNAH"

5
User 13/11/2019

This is a must stay. Clean rooms, comfy beds and staff are overwhelming nice. Close to everything and quiet. In lobby of hotel, they helped us with all tickets we needed for tours, boat rides, etc. The breakfast bar was good with a variety of items and again, the staff were all very nice and helpful. We will be staying here again. Most hotels here are very loud, however, it was peaceful and quiet here.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
Gretchen, we love that we were able to offer you a seamless and peaceful getaway here at the Best Western Savannah Historic District. I will surely convey your compliments to our concierge for the assistance navigating all the best attractions in town. We are glad you had time to indulge in our delicious complimentary breakfast before exploring Savannah, and we cannot wait to have you back in the future!

"Great location -- Better hotels nearby"

2
SCarterLee, Palm Beach Gardens, Florida 09/11/2019

Price is right for the location -- but you have to overlook stained upholstery and cold eggs. Gotta wonder about a hotel that hands out ear plugs when you check in. We were fortunately not ON Bay Street, and I'm a sound sleeper -- but was still awakened by partiers. Construction noises began the next day @ 7 am. Breakfast is pretty much what you expect. Cold eggs, but nice sausage. Should have gone with the waffle! Coffee creamer curdled. Comfy bed, nice staff.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
While we're glad that you found your guest room to be comfortable and that you received friendly service from our staff, we regret that several aspects of your stay fell short of your expectations. We sincerely apologize for any noise disturbance you dealt with, as we strive to provide a peaceful and relaxing environment for our guests. We also are disappointed that some details of breakfast missed the mark, and will pass your feedback along to our dining team. We hope that you will allow us the opportunity to improve your overall impression with a future stay!

"COMFORTABLE, GREAT LOCATION"

4
traveljanegarnes, Paris, France 09/11/2019

Comfortable rooms. Free Breakfast and wi-fi. Free lobby concierge service is excellent for hints to see the city easily and well. Beds and pillows comfortable. Single channel TV. Rooms comfortable, practical, and very clean. Hearty breakfast with great grits! Nearby clean food and excellent restaurants, The Gray and Fat Radish. Close to Market City, walking distance to DOT, a free public transport service for downtown, and half a block away from Chatam Area Transit whose Route 100X buses run infrequently but take you from the airport to the historic district or nearby the Best Western back to the airport for $5 each, cash.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
We loved reading your raving review of your stay with us at the Best Western Savannah Historic District. I am so glad our beautiful guest rooms offered you great comfort during your travels, and that our delicious complimentary breakfast could help you fuel up for a fun day exploring all the convenient nearby attractions. We would love to have you back to our incredible location next time you are in town.

"Comfortable and Convenient"

4
Christina M, Newport, Rhode Island 04/11/2019

Stayed here for 2 nights. Clean and comfortable room. Staff was friendly. Very convenient to walk everywhere within the Historic District. Good complimentary breakfast as well. The only reason why I didn't rate it 5 stars was because of the parking charge which I didn't think was necessary. If they want so save some pennies, I suggest they get rid of the complimentary breakfast and allow free parking for their guests. Other than that, everything was swell.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
Christina, we loved reading your awesome review of your stay with us at the Best Western Savannah Historic District. I am glad you found everything from our convenient location to the delicious complimentary breakfast to be superb, and I will surely convey your compliments to our staff for their warmth! Our hotel does price competitively within the area as there is no free parking in Savannah. We hope you return for another memorable visit soon!

"Value for money, you get what you pay for"

3
prjayachandran, Mumbai, India 04/11/2019

Best Western Savannah Historic District is located about 17 kilometers from Savannah Airport, which is about 20 minutes' drive. The location is right in proper downtown Savannah. Almost every place to visit in Savannah, be it markets, restaurants or places of interest, are all in the vicinity. The entrance to the hotel is from the main road. Parking is available, but for USD 22 a day. The Reception is located on left as you enter, it has one check-in counter. Next to the Reception is a Concierge managed by an elderly lady. Two computers and a printer forms the Business Centre, which is adjacent. There is a medium size lounge in front of the Reception, that doubles up as the dining area for breakfast. Breakfast is from 6:30 AM to 9:30 AM Monday-Friday and from 7 AM to 10 AM on weekends. The spread is average. No other meal is served at the hotel. There is no Bar at the hotel. The hotel has 3 stories,including Ground Floor. The elevator is in front of the Reception. A staircase is also available. The room was sufficiently large and spacious. The bed was large enough and comfortable. Electric kettle with ingredients for coffee and electric iron are provided in the room. There is a minifridge and medium size wardrobe. The washroom has a tub-cum shower and toilet. Wi-Fi is complimentary and the speed was good. There is no intercom or room service. The gym is at one end of the hotel next to the swimming pool. The gym is of small size, available 24 hrs and requires room key for access. The swimming pool is outdoor, heated and small-sized. There is no lifeguard provided. An ATM machine is provided in front of the Reception. Laundry is outsourced by the hotel. Clothes have to be given by 8 AM and they will be back by 4 PM. Negatives: You have to be careful about security as outsiders have easy access to the rooms. The staff are not the best, the housekeeping did not do up the room despite being told. Positives: Great location, low price (consequently lower quality)

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
We truly appreciate you taking the time to share the details from your stay. I am glad that our location was perfect for your travels, and please know that we do price competitively for parking as there is no free parking in Savannah. It is lovely you had time to check out our breakfast spread, and I will convey your input to the chef to see how we can improve in the future. We are thrilled that our comfortable guest rooms met your needs with our various amenities, and that we could assist you with the laundry service. However, I regret to hear that the cleaning team fell short, and we will undoubtedly speak with them to ensure a more flawless visit next time you are in town!

"Nice place to stay in historic district"

4
Sheri P, Illinois 02/11/2019

This is within walking distance to City Market as well as conveniently close to the historic district and river walk. It was a bit noisy since it's close to the road. The bed was comfortable and the room was clean. Breakfast had several choices. The Concierge was extremely knowledgeable as well as helpful. We were surprised that we had pay an additional $22.00 to park in their lot.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
Sheri, we love that we won you over with our beautiful guest rooms and helpful team here at the Best Western Savannah Historic District, and I will gladly share your compliments with the chef for the delicious complimentary breakfast. Please know we do price competiviely within the area as there is no free parking in Savannah. We hope to welcome you back next time you are in town!

"Quick getaway"

5
User 02/11/2019

The staff was very friendly and helpful, room was very clean and comfortable a little on the noisey side at times but you should expect that being in the center of town, was very happy with our stay and will be willing to stay here again

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
I love to know that our team offered you service worthy of five stars here at the Best Western Savannah Historic District, and I cannot wait to share your raving review. We would love to welcome you back anytime!

"Good value"

4
roseybirder, Richmond, Virginia 28/10/2019

The property is well managed, the breakfasts were much more than expected with delicious biscuits, along with other cooked options. The hotel is conveniently located in the historic district— within walking distance of great restaurants, shopping, and history. There is very helpful Concierge who will book tours for you and explain how to navigate the historic area. The rooms and decor are “older”, but clean and comfortable. The staff are very friendly, helpful, and nice. Overall, a good value.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
It was a pleasure being able to exceed your expectations here at the Best Western Savannah Historic District, and I cannot wait to share your compliments with our chef for the outstanding complimentary breakfast! We are thrilled that our location allowed you to explore the town with ease, and I am delighted our concierge was able to help make the most of your time in town. Our friendly team hopes to welcome you back in the future!

"Very good location and room"

4
WithAnchovies, Macon, Georgia 26/10/2019

Pros: Location is within walking district of many sights and restaurants, also very easy to get to from the I-16. The room size was more than what I would have expected for the price and the bathroom was very large. The king bed and sheets were top-notch. Temperature control was good. Staff is helpful overall. The price is very good for this location. Parking wasn't cheap, but good for this area ($22/day) and it was easy and convenient. Cons: It's a bit noisy from the street/traffic noise, although I ultimately had no trouble sleeping. It's nice that they offered a free breakfast, but it was pretty bad. They had the room type I'd reserved wrong at check-in, but I had paperwork that clearly showed what I'd originally reserved and they found me the correct room type.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
It is great you took the time to share your experience with us. I am thrilled to read how much fun you had while visiting us at the Best Western Savannah Historic District, and we love to know that you were impressed with our spacious guest rooms and fantastic amenities. It is excellent our team was able to resolve your check-in troubles to get you into the perfect room right away, and I will convey your kudos. All of us would love to welcome you back for another memorable trip anytime!

"Savannah girl's trip"

5
bagodonuts2017, Waterford, Connecticut 26/10/2019

Great location. We were able to walk to City Market and the River Walk. Friendly and accomodating staff. Our room attendant, Miss Veronica, was so sweet. Breakfast and WiFi included. Would stay again!

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
Thank you for the raving review. We love to hear about your flawless stay here at the Best Western Savannah Historic District, and we cannot wait to share your kind words with everyone, especially Veronica. Be sure to revisit our incredible location next time you are in town!

"Gateway to Downtown Savannah"

4
vargastr, New Port Richey, Florida 26/10/2019

Located at the entrance of downtown Savannah, this cozy Best Western hotel is a welcome sight to weary travelers looking for sound sleep, bracing coffee, a substantial morning breakfast and overall comfortable and spacious accommodations. This hotel is classic Best Western and met or exceeded my expectations.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
We enjoyed reading about your amazing visit to Savannah, and we are glad you chose to review your experience with us at the Best Western Savannah Historic District. I am thrilled that you found great comfort in our spacious guest rooms, and that our delicious complimentary breakfast won you over. All of us hope to welcome you back next time you are in town!

"Savannah reunion get together"

5
Peter P, Clifton, Virginia 23/10/2019

Concierge support was excellent. Referred to Trolley ride, many different restaurants, 8th Air Force museum, Riverboat tour and assisted in providing furnishings for our memorial of lost military comrades.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
Peter, we love being able to help our guests get the most out of their time here in Savannah, and I am thrilled to know our staff did just that during your stay. I cannot wait to share your kind words with the team, and we all hope you revisit us at the Best Western Savannah Historic District next time you are in town!

"Great Location"

4
fun g, Fort Lauderdale, Florida 18/10/2019

The hotel is located in the heart of the historic district. Easy in and out. Room was very clean and good size. This was our 2nd trip to this hotel and would stay here again. Great place to stay and is easy to get in and out of.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
We were so thrilled to have you back with us at the Best Western Savannah Historic District, and I am glad you had another stellar stay! I am excited to welcome you again next time you are in town!

"Bad"

1
User 17/10/2019

This hotel gave us a dirty room, which we requested to change. We wanted to cancel our other nights, but they wouldn't let us since we reserved through Orbiz. Another girl said she would cancel for us, but once they moved our room we decided to stick it out. She undid the cancellation. When we checked out, we learned they were charging us over $200 more than we reserved it for. After a battle, they did credit my card back the difference. The hotel smelled like mildew and was creepy. The only thing good was the breakfast and location. Had we known what it was like, we would gladly have paid more money to room elsewhere!

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
Wendy, thank you for taking the time to offer us a review. I am glad the team was able to execute a seamless room change to make you more comfortable, but I regret to learn of the troubles with your bill. It is good we were able to come to a resolution, but I understand you were still not pleased with your overall experience. We will undoubtedly be discussing your helpful feedback further so that we do not fall short in the future, and we hope for the chance to restore your trust next time you are in town!

"Savannah stop"

5
User 16/10/2019

My wife and I stopped off in Savannah on our way to Florida for a mini vacation. The hotel was in the historic district walking distance to the sights. Free breakfast was a plus. Parking fee was fair and at the hotel, made it easy to park and tour without the hassles of the paid lots. Their concierge was extremely helpful. I recommend this hotel for a budget conscious.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
We loved reading your marvelous review. I am glad you chose to stop in on your way to Florida, and we love to know we made your time in Savannah memorable. I am excited to share your compliments with our staff, and we all hope you revisit us at the Best Western Savannah Historic District next time you are traveling!

"Historic Savannah"

5
H7052AHkathy, Houma, Louisiana 14/10/2019

Great location, very helpful, concierge was very helpful in booking the tours we wanted, clean rooms, comfortable bed, very friendly staff, definitely would stay there again, easy parking that was close to the rooms, very nice place to visit, Savannah is a beautiful city with much to offer

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
We are delighted to read about your flawless stay here at the Best Western Savannah Historic District. I am glad our team was able to assist you in navigating Savannah to ensure the best trip possible, and I will pass along your praise. All of us would love to have you back for another comfortable visit anytime!

"Tired old hotel but..."

3
abinoone, Buffalo, New York 12/10/2019

... the location is great and the staff very friendly & helpful, except for the night clerk who is HORRIBLE - she was so busy playing on the computer in the back room she hardly could be bothered with a customer. The first thing she said to me was "don't come behind the desk" which I did to get her attention b/c she was so busy playing in the computer. She finally waddled out from her hideaway and again scolded me for being behind the desk. This gal doesn't know the first thing about customer service, and is a big negative factor in my experience here. The other thing that left me feeling not so great was when I arrived in my room I discovered the previous occupant's clothes still hanging in the closet - clearly the maid hadn't even looked in the closet let alone cleaned it. Yuk! All in all I think I'm being generous to give a 3-star rating. Aside from the location and the friendly daytime staff this place is a 2-star hotel at best. I wouldn't stay here again.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
Thank you for providing feedback. It is disappointing to hear that your stay did not meet your expectations, and we apologize that the service you received was anything less than the helpful and warm hospitality we strive to provide. We also regret that your room was not in the spotless condition we anticipate upon your arrival, and we understand your frustration over this lapse. It is our hope that you will allow us the opportunity to regain your trust with an improved experience in future.

"Was a perfect location for what we wanted to do."

3
User 07/10/2019

The management and receptionests were the best. The house keeping were something to be desired!! The rooms were dirty and the beds were not cleaned! Our air conditioner didn't work and the refrigerator would not stay shut. The rooms really need an update. The location was very good. The breakfasts were execellent.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
Shirley, we thank you for sharing your experience with us. We are very pleased our team won you over, but I will indeed speak with the cleaning staff to ensure they do not fall short in the future. Also, I will convey your input to maintenance to get your concerns resolved right away. I hope to have you back for an improved all-around visit next time you are in town!

"Good location- decent room for the price"

3
Doreen D, Orlando, Florida 25/09/2019

We just spent one night in Savannah - so the price of this room was right as well as the location. The hotel is basic. nothing too fancy - staff was nice. We stayed on the 3rd floor facing toward the river front area. There was a decent amount of street noise later at night - they do provide ear plugs do to noise - Savannah is a late night place - if your a light sleeper I recommend not facing the river front area. Also, we were 3 people in 2 double beds - get a bigger room if you are more than 2 ppl!! Breakfast was included and was decent - waffles were good! Would stay again if if was for one night.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
Doreen, thanks for joining us for the evening. We are happy to hear our location was perfect for your visit to Savannah, and that we could help fuel you up for the day with our delicious complimentary breakfast, Thank you for the feedback, and we would love to have you back anytime!

"location location location"

4
User 24/09/2019

This hotel is PERFECTLY positioned for you to park your car with them, and then explore the close-by downtown waterfront district on your feet. (parking is tricky otherwise downtown). The hotel is on a busy street, however we found no problem with the noise once we shut our room door. Large room, very clean. Great a/c and really comfy beds. Really good value compared to other competitor prices nearby.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
We are over the moon to read about your outstanding stay here at the Best Western Savannah Historic District. It is wonderful to know you were able to explore the town with ease from our convenient location without the hassle of parking. All of us hope to welcome you back for another memorable trip soon!

"Excellent Customer Service"

5
saraboozer03, Aiken, South Carolina 23/09/2019

We went to Savannah for a birthday celebration, this past weekend. We stayed at the Best Western Historic District. The hotel is one street over from River Street and the City Market. It was a perfect location for walking around. Also, highly recommend taking a Trolley tour with Savannah Trolley tours.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
It was a pleasure having you join us here at the Best Western Savannah Historic District, and we love that we could offer you the best location to explore the town. We hope you join us again next time you are in Savannah!

"Great price!"

5
766PaulaM, Lunenburg, Massachusetts 18/09/2019

Stayed here on our drive from MA to FL. I was a bit nervous because they give you earplugs and have a sound machine in the room. I have no idea why as it was not needed at all. The people who work there are so friendly! The concierge not only got us tickets to a trolley tour, but even arranged transportation to get there! Walking distance to tons of restaurants. Breakfast was amazing as well!

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
Paula, I am excited to read about your stellar stay here at the Best Western Savannah Historic District, and I will surely pass along your compliments to our exceptional staff. We were happy to help make your experience memorable, and we hope to do it again next time you visit Savannah!

"One Of The Best Hotels "

5
User 03/09/2019

The bride and I stayed here three nights waiting for hurricane Dorian to pass. The staff was super friendly and helpful. The two concierges were knowledgeable and informative. Thank you Ruth Anne. The breakfast is really good. Scrambled eggs, bacon, sausage, biscuits & gravy, toast, rolls, and so much more. Everything is within walking distance, shops, restaurants, River Street, historical tours, etc. You name it, you can walk to it. Seriously. We will definitely stay here the next time we visit Savannah. Loved it!!!!!

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
We were happy to be able to provide you a comfortable experience while waiting for the weather to pass, and I will surely pass along your compliments to our incredible staff here at the Best Western Savannah Historic District, especially Ruth Anne. It is excellent to know you enjoyed the delicious complimentary breakfast as well as our convenient location. All of us cannot wait for your return!

"Great walking location, a little faded"

3
Arlene G, Salem, New Hampshire 03/09/2019

This hotel is a good deal if you want to walk to many of the historic spots. Close to river Walk and lots of museums. Our room was clean and mostly quiet. The staff was helpful and friendly. While this may not be the Hilton its a good compromise. The kitchen could use a face lift and the fridge needs to be moved out of the bathroom. I did put water bottles in the fridge but did not use the kitchen, Its basically a closet. Breakfast is decent and typical for this type of hotel. I would stay again if in the area

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
Thank you for reviewing your stay. I am happy to know we could offer you all the comforts and amenities you desired in the perfect location for exploring Savannah. We appreciate the great feedback as we always want to improve for our guests. We would love to have you back with us at the Best Western Savannah Historic District anytime!

"Dive in Savannah, GA"

1
fishingbabe44, Coconut Creek, Florida 31/08/2019

With hundreds of hotels in Savannah don't pick this one. Savannah is a wonderful place to visit but staying at this hotel would want to make you leave sooner than later. If you enjoy site seeing definitely take the on-off bus, skip the paddle boat ride.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
Thank you for the review. I regret to learn you were not satisfied with your stay, but we appreciate you sharing your feedback. We hope for another chance to win you over in the future!

"Average"

3
User 29/08/2019

This place was 3 stars. The staff was extremely friendly and interacted with guests. The breakfast was enjoyable and the location was excellent. However, the rooms need to be a little updated. I recommend removing all carpet and just going with the tile. For health purposes, move the fridge out of the bathroom. Also, the rooms are very damp and need a dehumidifier as well as other parts of the hotel. At the end of the day, one receives what he/she pays for. Thanks for hosting us!

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
It was our pleasure to host you during your visit to Savannah, and we thank you for taking the time to share these personal impressions following your stay. We're committed to providing our guests with a flawless experience from check-in to check-out and regret that your guest room fell short of exceeding all of your expectations. We appreciate your candor concerning the design and furnishings and will pass on your suggestions regarding our accommodations to the appropriate members of our team to review internally. That said, your kind words for our peerless address in the Historic District and warm welcoming hospitality of our team have us hoping that we will have a chance to better impress on a future visit to the area.

"Extremely noisy"

1
User 19/08/2019

The location is really convenient but very noisy. Car noise and a night club right behind the hotel. The clientele are here to party. Rooms are packed with people with jugs of liquor. The concierge was very knowledgeable but the management wasn't able to switch rooms or compensation for the noise inconvenience. The room also had a smell and the decor is old dated.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
Thank you for your review. I am happy our location was great for exploring the town, and that our helpful concierge was great for navigating everything, but I regret to hear of your noise troubles. We would love to get you into another room next time to help with that and be sure to utilize our white noise machines. See you next time!

"Excellent getaway"

5
User 15/08/2019

Great location Walking distance to everything. Nice price clean room an quiet. Only thing ice machine wasnt working. Nice stay. Pleasant staff, didn't take advantage of the breakfast. Tried a local place. Will stay again when i return to Savannah

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
We are thrilled you chose to join us here at the Best Western Savannah Historic District. I am pleased our beautiful guest rooms, and incredible location won you over, but we will certainly take care of that ice machine for next time. Our friendly team would love to have you back anytime, and be sure to give the complimentary breakfast a try!

"Quick visit to Savannah"

3
Eugene H, St Petersburg, Fla 12/08/2019

Wanted to share Savannah with my daughter and grandson so picked Best Western as it is right at western start of the Historic district and close to the City market Overall not a problem but parking very tight if people do not park in places. I was pinned in on both sides with cars on adjoining lines so parked at slight angle to get out with rear of car over the line by 3 inches. Called me that I was taking up two spaces when the car that was there left so was able to readjust in space so I could get out No rollaway bed available so Grandson slept in chair. Came back one time do to heat and cleaning staff had not closed door all the way but fortunately nothing taken Room was fine otherwise and location perfect

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
Eugene, thanks for the detailed review. We enjoyed having you and your family here with us, but I regret to hear about your parking troubles. I will certainly talk to the team to see how we can prevent this in the future. I am glad our location allowed you all to explore the town with ease, and we hope to you revisit for an improved all-around experience soon!

"Typical Best Western Experience"

4
Ash-in-NYC, New York, NY 11/08/2019

I use a Best Western regularly in Pasadena, CA when visiting family in the area. While not a luxury experience, the chain provides a consistent acceptable experience. Their breakfasts are always very, very good (usually with hot and cold selections. I like a bathroom with both a shower and a bathtub and they all seem to have this. The bathrooms are usually more spacious than some of their competitors. The staff member are usually courtesy and competent. This Best Western was very much like the one I use in Pasadena. Both locations have swimming pools, which I like.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
I am thrilled your first experience with us was a memorable one, and that you found all of our amenities to be top-notch from the delicious complimentary breakfast to the spacious guest rooms. Our friendly team hopes to have you back with us at the Best Western Savannah Historic District soon!

"Pet friendly and Perfect stay in Savannah"

5
Frank O, Atlantic City 07/08/2019

Absolute perfect stay. We stopped overnight while driving from NY to Florida. You can not beat the price for this hotel. The location is within walking distance in the historic district and one block from the riverfront. Staff friendly, even my Bruno got a bag of treats. Check in a breeze. The room clean and comfortable with a nice large modern bathroom. The breakfast was great! What a selection, from fresh eggs, bacon, sausage, breads, bagels, muffins, cereals, fruit, yogurt. My only regret is that we couldn't stay longer. Also parking was free for guests.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
Frank, it is such a treat to read how impressed you were with your stay here at the Best Western Savannah Historic District. We are glad you stopped in during your travels, and that our location offered you the convenience to explore Savannah, and that our guest rooms provided the most comfort! I will thank the chef for the amazing complimentary breakfast spread, and we hope you return for a more extended visit in the future!

"Quick Stop in Savannah"

5
charlescM4907NY, Charleston, South Carolina 31/07/2019

Hotel is older but clean and comfortable. Location is perfect for walking to restaurants and sights. Very good breakfast. We have stayed here before and will again in the future. There was a large group of young girls and their chaperones staying at the hotel while we were there. It wasnt overly noisy and with all of them at breakfast the staff kept everything well stocked.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
We are happy our location brought you back for another fantastic visit. It was a pleasure providing you with great comfort here at the Best Western Savannah Historic District, and I will convey your praise to the staff for being on top of the busy breakfast! See you next time!

"Great location and great price"

5
sugarrun, New Albany, Ohio 29/07/2019

Stayed for 5 nights for a convention across the river. Beds were comfortable with GREAT pillows. Room was clean. Breakfast was wonderful with hot eggs, grits, bacon, sausage, and a waffle maker, in addition to cereals, pastries, yogurt, fruit, etc. Miss Mel at breakfast was a joy.

HotelMgmt1, General Manager at Best Western Savannah Historic District, responded to this review
Thanks for the five stars! We had an excellent five days with you, and I am thrilled you found great comfort in our beautiful guest rooms. I will gladly pass along your kudos to the chef for the amazing complimentary breakfast, and to Mel for her warm service. Be sure to come and see us again at the Best Western Savannah Historic District!

"Good customer service"

5
247mp, Rijswijk, The Netherlands 28/07/2019

We booked a family room but decided to book two rooms to be more comfortable. Even though we already had unpacked and used the room, the super friendly staff thought the family should not be separated and offered two adjoining rooms. Perfect customer service! The rooms are clean and comfortable. The hotel is conveniently located. The pool was appreciated by our sons. I would gladly recommend this hotel.

Commingle1, General Manager at Best Western Savannah Historic District, responded to this review
Thanks for the five stars! We are happy we could help you and your family stay together, but have enough space with two rooms. It was a pleasure being able to get everyone situated to start their trip off perfect, and we love that the boys had a blast as the pool. We would like to have you all back anytime here at the Best Western Savannah Historic District!

"Stay of 7/22-24"

5
jrocco514287, Apex, North Carolina 25/07/2019

I had a problem with the Priceline website which caused the incorrect days for our stay extension. Fifi helped us with this problem and smoothed it over. Marie helped us with dinner reservations and spent time on the phone.

Commingle1, General Manager at Best Western Savannah Historic District, responded to this review
We are over the moon to hear about your five-star stay with us at the Best Western Savannah Historic District. I understand you had difficulty with your booking agency, but I am thrilled that our incredible team stepped up to help with this matter so you could continue to enjoy your trip to Savannah. I will indeed thank everyone, especially Fifi and Marie. All of us would love to have you back anytime!

"Girl Scout Questfest Trip"

4
User 22/07/2019

So overall our trip was great. We had 5 rooms, they accomodated our request for adjoining rooms and being on a higher floor. Marie at the front desk was so helpful and friendly. Pros: The location was perfect, right down the steps was River Street. The staff was helpful and friendly (especially Marie). The breakfast was perfect for the girls to grab a quick bite before we headed out in the morning. Cons: Our room wasn't ready at 4pm, more like 6pm and then it wasn't very clean. Used toiletries left in the shower, floor not cleaned from food, and trash not emptied in one of the trash cans. Parking was a pain if you returned after 6pm. The pool was tiny and it smelled awful at the pool area. We booked this hotel because it was in our Girl Scout budget, great location, offered free breakfast and had a pool the girls could play in. Three of those expectations were met.

Commingle1, General Manager at Best Western Savannah Historic District, responded to this review
Robyn, it was a delight having you and the girls here for their trip, and we love to know we provided such a convenient location for everyone. We are glad we could meet your room requests, but I apologize for the delay when you arrived. I will be talking to the cleaning team about your feedback on the room as it appears they fell short. I am unsure of the smell at the pool and will look into this further. While most of your stay seemed fabulous, we would love to have you all back for an even more flawless trip in the future!

"You get what you pay for..."

1
ShakeySpice04, Senoia, Georgia 21/07/2019

From the moment we entered this BW I regretted not paying for a more upscale hotel. The receptionist was more interested in her phone call than serving her patrons. No information was given...how to log into the WiFi....that there was a lift....where the amenities were located.....breakfast time etc. Then when we complained the coffee machine was not working we were told it would be taken care of. A day later it still did not work. When we ask for a new one or a kettle we were told with some serious attitude that there were no replacements or a kettle. Also if you do not eat pork do not get the breakfast option as your choice will be very limited. On the upside the rooms were clean and the location great. Thanks to Dion and ShaQuierra for trying to help on our last day. My advice if you can afford a little more stay elsewhere.

Commingle1, General Manager at Best Western Savannah Historic District, responded to this review
We thank you for the review. I am glad our location was just right for your travels, and that our rooms were pristine and comfortable, but I regret to hear of your interactions with most staff. We assure you this is not typical, but we apologize for the inconvenience. I will undoubtedly be speaking with everyone to make sure we do not fall short again, and I will let Dion and ShaQuierra know that their friendly assistance was much appreciated. Your feedback helps us to be better for next time, and we would love a second chance to restore your trust!

"Great location! Perfect for a single night away"

4
123lucyannd, Hilton Head, South Carolina 21/07/2019

Me and a couple friends visited Savannah for the weekend and decided to stay here as the reviews said great location which was a prime factor for us. They weren't wrong! We were a few steps away from the city markets which is a great place to go for food, drink, shopping and the night life is fantastic! The room was clean, rather small however it did the job as an overnight stay. There was the necessities like toiletries and a fridge; might I add in the bathroom which is an interesting place to put it. The AC was fantastic and worked really well in heating or cooling the room very quickly. Staff at the front desk were very friendly and welcoming. They were helpful with lots of information and were very professional. Overall a brilliant stay!

Commingle1, General Manager at Best Western Savannah Historic District, responded to this review
We are ecstatic to read about your magnificent stay with us at the Best Western Savannah Historic District! I am glad you chose to spend the night here, and we love that our incredible location steps from all the action did not disappoint! It is lovely you found comfort in our guest rooms, and we appreciate all of your wonderful feedback. I am excited to share your glowing review with the team, and we hope to provide you with another memorable experience next time you are in town!

"Great location"

4
User 19/07/2019

Location was perfect for our 5 night stay. However, they only left us 1 towel when they cleaned and even though we tend to use towels multiple days, the weather in the 90s required multiple showers each day and we needed replacement towels.

Commingle1, General Manager at Best Western Savannah Historic District, responded to this review
It was great having you here with us at the Best Western Savannah Historic District, and we appreciate the helpful feedback on the towels! I will indeed let the cleaning team know, so we get it right next time! All of us hope to have you back to our awesome location soon!

"Could Have Been Better"

2
User 16/07/2019

When we checked in the receptionist asked for a credit card for incidentals and parking. I was not asked if I wanted to park in their lot which was $22 per day. The next day we spotted several parking areas that was way less than $22 per day. The following day we were sitting in the lobby and a different receptionist told a lady about a lot that was across the street that again was not $22 per day. During check-in I asked the receptionist about a room facing the back of the hotel. She said there was not one available and then assigned us our room which was directly behind a tree. For breakfast at this hotel they had waffle irons, biscuits, eggs, bacon, etc... I asked for butter for my waffle and was told, "we don't have butter. "The ONLY good thing about this hotel is that it was in the historic district and within walking distance to almost anything you need. I really didn't need the "I don't care attitudes." Since the staff didn't care, I will definitely care enough to spend my money elsewhere.

Commingle1, General Manager at Best Western Savannah Historic District, responded to this review
Thank you for offering us a review. We are happy our location was perfect for your travel needs, but I regret to hear your interactions with the staff were not stellar. I appreciate you sharing your experience as it helps us to improve, and I will speak with the team about your input. It is unfortunate the room you wanted was booked up, but hopefully, you give us one more chance in the future to provide you with an enhanced visit!

"Great stay"

5
User 14/07/2019

The staff overall was amazing. This was a last minute stay on our road trip and the rate was really well price in the center of the city walking distance to everything. Rooms were clean and quiet. Options for site seeing were offered and all staff was friendly.

Commingle1, General Manager at Best Western Savannah Historic District, responded to this review
We are so glad your travels brought you here to the Best Western Savannah Historic District, and we love that we could provide you with the best rates and location in town. I will happily pass along your compliments to the cleaning team for keeping everything pristine, and we hope to have you back to our fabulous hotel soon!

"Great amenities but needs attention to detail"

3
User 12/07/2019

I agree with other reviewers that the staff is exceptionally friendly and welcoming. Made for a nice welcome after a late-night arrival! The continental breakfast can't be beat. Lots of variety of hot and cold food. Location is excellent as well; we were able to walk a lot of places. However, we were disappointed by the general upkeep of our room. Most of the plumbing fixtures were loose, 2 out of the 3 washcloths were very thin and rag-like, the chairs were worn, and the A/C was leaking. (Although the water stayed outside.) We stayed for 2 nights, and our room had not been cleaned in between. My bed was also made incorrectly (blanket on the bottom, sheet on the top). Nothing egregious enough to call front desk over, but the sum of all parts made our stay a bit unappealing. Just some more attention to detail is all this hotel needs!

Commingle1, General Manager at Best Western Savannah Historic District, responded to this review
Thank you for your feedback, Barbara! While we are thrilled that our staff's warm hospitality stood out to you, we regret that the general housekeeping of your guest room fell short of our high standards. We apologize for any inconvenience or discomfort that was caused, as we strive to provide an exceptional experience to every guest. It is our hope that you will allow us the opportunity to improve your impression with a flawless stay in future.

"Great stay"

4
User 12/07/2019

The reason for my stay was not a happy one but my stay was very nice. Mary the concierge was very friendly, knowledgeable and spent as much time as you needed getting your questions answered. Did not love the 22 per day parking but I guess that's part of it on an historic street with very little parking.

Commingle1, General Manager at Best Western Savannah Historic District, responded to this review
I am glad we could help make your difficult time a little more pleasant here at the Best Western Savannah Historic District. Mary will be ecstatic to know how much you appreciated her assistance and warmth, and I will speak with the team about your feedback on parking to see what we can do. All of us hope to have you back for a more enjoyable trip in the future!

"Location, Great!"

4
Plainville_CTHeidi, Plainville, CT 09/07/2019

Spent 2 nights here visiting Savannah. Hotel staff were outstanding especially in the evening at the front desk. Hotel rooms were clean, updated and very comfortable. The breakfast buffet was great and a good variety. We didn't have a car so the location was very important. We were able to get around the city and sights without any trouble. Loved Savannah!

Commingle1, General Manager at Best Western Savannah Historic District, responded to this review
Your raving review is truly valued by the entire team here at the Best Western Savannah Historic District. We are thrilled our staff offered you the warmest welcome, and that your room was pristine and relaxing. I will indeed convey your compliments to the chef for the delicious complimentary breakfast to help fuel you for a fun day on the town. We would love to have you back to our convenient location next time you are in town!

"Absolutely exceeded my expectations"

5
AutoPilotOn, Peachtree City, Georgia 08/07/2019

Absolutely exceeded my expectations. Staff very friendly and accommodating. Every encounter I had with the staff was met with a smile. Donacia was especially helpful with our stay. Very comfortable beds. Clean, re-modeled rooms 1 block off of the Riverfront.

Commingle1, General Manager at Best Western Savannah Historic District, responded to this review
Your five stars are more than appreciated by the entire team here at the Best Western Savannah Historic District. We are ecstatic to know that our southern charm really won you over, and I will gladly thank the team for their warmth and dedication, especially Donacia. I hope to have you back to our beautiful hotel next time you are in the area!

"4th of July 2019"

5
GrandTour26994772979, Hephzibah, Georgia 06/07/2019

Amazing location. Everything within walking distance. Did not drive anywhere for 3 days. Seen City Market and River street. Rooms where nice and the staff were extremely friendly and knowledgeable about the area.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
We are over the moon to hear about your stellar stay with us at the Best Western Savannah Historic District. It was a pleasure being able to provide you the perfect location in Savannah to explore the best attractions, and we are glad you did not have to get in your car to go anywhere! Our friendly team hopes to have you back soon!

"Good deal for the money"

4
User 02/07/2019

This hotel was extremely clean. The AC in our room had a hard time getting cool enough for us. There was no AC in the elevator so it was extremely warm in there. There was construction going on nearby so earplugs were provided at the front desk.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
Thank you for taking the time to offer us a review. It is great to know you found everything here to be pristine, but I will certainly have maintenance check out that air conditioning to make sure it is working properly. I hope you were able to utilize our white noise machines to assist with the outside noise as well. We hope you revisit for an improved all-around stay soon!

"Location location location "

4
baconbit10, Estero, Florida 30/06/2019

This motel is pricey for what you get but less than a lot of them in same area. The location is perfect with an easy walk to City Market and the River District. It was clean and the beds were comfortable.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
We were happy to provide you with a comfortable and pristine resting spot during your travels, so you could enjoy some of the best places in Savannah just steps away. All of us at the Best Western Savannah Historic District would love to have you back in the future!

"Great Place to Stay in Savannah"

5
Debra R, Carbondale, PA 30/06/2019

We were very pleased with this hotel. Everything was nice and clean. Our room was very comfortable and the bed was great. We also used the pool, which was small but refreshing. The staff is very helpful and the breakfast was really good. We would definitely stay here again.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
Debra, thank you for the raving review. It was a delight having you here with us at the Best Western Savannah Historic District, and we are glad to know we offered you service worthy of five stars. I am thrilled our rooms offered you maximum comfort, and you had the best night's rest before indulging in some of our great amenities such as the pool. Revisit soon!

"Never again"

1
User 29/06/2019

When I arrived they said my name was incorrect on my reservation and I would need to come back later that night to sign the correction. When I got home checking my receipts, the correction was a $44 parking charge. The front dest help is a lier. Paying to park was no issue, the fact that she lied to me, horrible. Had nothing to do with my name. My sister asked the concierge where a good place to eat was. The concierge responded with we don't have those here. The room had a bad odor to it so my sister asked them to deal with that when we were out to dinner. They said they would but a device in the room, nothing was done. We killed about 10 flies that appeared to be coming out if the bath tub drain. Had a nice time in Savannah, this place, never again.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
Thank you for providing feedback. It is distressing to hear that your stay was not everything it should have been. We sincerely apologize for the reservation and payment errors you dealt with, as well as the poor service you received from our concierge staff. We strive to provide an exemplary level of service and hospitality to all of our guests, and regret that your experience fell short of that goal. We also are disappointed to hear that the housekeeping of your guest room did not match our high standards. We hope that you will allow us the opportunity to regain your trust with a flawless future stay.

"Earplugs on the reception desk!"

2
Wanderer18846182590, Sarasota, Florida 25/06/2019

When we checked in, I thought there was candy in the jar on the desk, it was earplugs! I thought, ha that's strange. Needless to say, after a long day of travel, the noise ramped up. The motel was in the middle of party central. That's why ear plugs were on the desk. The room was just ok and the breakfast overcrowded and sub par.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
Thank you for providing feedback. It is disappointing to hear that your stay did not meet your expectations, and we apologize for the noise disturbance you dealt with overnight. We do our best to keep noise levels to a minimum within the hotel, and are distressed that we were unable to provide you with a tranquil environment during your stay. It is our sincere hope that you will allow us the opportunity to better impress you with a future visit.

"Great experience"

5
Departure25629999891, Dunedin, Florida 25/06/2019

Great location, river street is less than 5 minutes away! cute pool and fitness center, simple breakfast. The rooms were clean and pillows were awesome! The staff was also very helpful and pleasant. Will be back!

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
Thank you for your wonderful rating! We're thrilled to hear that you were impressed by our fantastic location and amenities, as well as our staff's warm hospitality. It was a pleasure to host you, and we can't wait to see you again soon!

"Almost 5 star rating!"

4
tribuckblessed, Columbus, Ohio 23/06/2019

Was planning on giving a 5 star rating until the very last morning breakfast, which was very low stocked. Maybe there was a late start, but our prior breakfast was terrific! In all other aspects, we were very pleased! Front desk staff were friendly and very helpful. Concierge was great! Gave us excellent suggestions for activities and restaurants. The hotel is in a great location with easy walkability to River St and much of the main points of interest in the Historic District. The room was clean, spacious enough and all amenities worked fine! (The mini fridge could have been colder - no way to set a cooler temp, but it was adequate. ). All in all,we had a very pleasant stay!

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
Thank you for your wonderful feedback! It is a delight to hear that your stay was exceptional, from our helpful concierge service to your spacious and well-appointed guest room. We apologize if our complimentary breakfast selection was smaller than usual on your last day, but are glad that it was a delicious option for the rest of your stay! We hope to welcome you back again soon!

"Southeast trip"

5
johnci1956, Dallas, Texas 19/06/2019

I visited Savannah on a business trip a couple of years ago and found it very interesting so I decided to come back for a visit and I'm glad I did. Enjoyed every minute of our stay. Historic Savannah is amazing

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
John, we loved that you returned to Savannah to enjoy all of the fun! It was great having you stay with us at the Best Western Savannah Historic District, and I love that we could help make your trip so memorable. See you next time!

"Not bad but not good either"

3
FNewjr, Concord, North Carolina 18/06/2019

My family and I recently traveled to one of our favorite cities, Savannah, Ga. My wife is an Elite member of the Best Western rewards program and had TONS of points. We decided to use some of those points since she no longer travels for work and picked this hotel based on it's location and reviews. We normally stay at a different hotel and have pretty much stayed at all of the hotels along Bay street. This hotel is located on Bay street and is right on the edge of the historic district. River street is literally "right down the stairs" but, you are all the way at the end of River Street. Not a big deal for most people but, if walking is not really your thing, you may want to consider a more centrally located hotel. First, let me say that it is a 4.5 hour drive for us to get to Savannah. When we got to the hotel it was a little after 9pm. We were not greeted by the front desk clerk and she honestly seemed rather annoyed that we were checking in. While going over the room charges, she asked us if we were aware that there was a $22/night parking fee. My wife answered her but, apparently the clerk did not hear her response. She then looked at my wife and, I'm not kidding, said (in a rather loud voice), "Are you listening to me?!?" My wife told her that she was listening and she was aware of the parking fee. Next, she asked if we wanted points or snacks. My wife told her snacks and then asked what they were. The clerk then said it was too late to change our mind because she had entered the snacks into the computer and couldn't change it. We were at the hotel for 2 nights and never saw a single snack. Our rooms were decent but slightly dated. Honestly, I thought it was kind of funky and retro looking. The bathroom was a large open area with the shower, toilet, vanity, and mini-fridge are all in the same room. God forbid that someone needed to use the restroom while someone else was getting ready. Where the rooms really shine are the beds. VERY comfortable and there were plenty of pillows for everyone. Other than that, its a pretty standard hotel room. There were a total of 4 USB ports in the room for charging devices which I thought was pretty good. Breakfast is also pretty standard fare (muffins, yogurt, coffee, fruit, powdered eggs, gravy, biscuits, bacon, and cereal). There were toppings out for oatmeal but, other than instant oatmeal, we never found the oatmeal. The staff never once said good morning and acted like they didn't want to engage with the guest. Not a single "good morning" or "how are you doing." Housekeeping did a good job of tidying up the room but, I'm not sure they actually cleaned. They did not replace any of the towels in the room either. Once it was used, if it was on the floor, it was not replaced. There was one staff member (who was part of housekeeping) that made a point to say hello to everyone that he encountered and engage in some conversation but, he was definitely the exception and I truly wish I had gotten his name. If all of the other staff were as friendly as him, this would be a 5 star hotel just on customer interaction alone. While we were there there was no air conditioning in the lobby. I'm guessing it was broken because it was very warm in the lobby/eating area and all of the doors were open. This made it a bit uncomfortable during breakfast because Savannah tends to get humid in the Summer months. This also may have simply been a tactic to minimize the amount of time that guest spent in the lobby. The final thing I would like to address is the $22/night parking fee. This hotel does not have a parking deck or valet service. You park your car yourself in one of two lots at the front of the hotel or along the street behind the hotel. There are probably not enough spaces for all of the guest either as I did observe a couple of cars having to make their own spots. I understand that this is another source of money for the hotel and, unfortunately, it has become pretty standard to charge for parking but, I think that $22/night is pretty steep when you are parking the car yourself. If you are coming to Savannah and are considering the Best Western, just know what you are getting. A good nights sleep and a spot on the edge of River street are about it. If you have other options, I would probably go with one of them unless you are into rude staff and high parking fees.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
We truly appreciate you taking the time to provide us with a detailed review of your visit to our hotel. It is great you were able to get away for another wonderful trip to Savannah, and we are happy you chose to try us out. I am glad our location was a great perk for you and your wife as well as the incredibly comfortable beds! However, it is disappointing to hear of the interaction you had upon arrival with our front desk, and I will undoubtedly be speaking with the staff in regards to this. I apologize for falling short and for the less than warm welcome. Please know this is not typical at our hotel. Thank you for the helpful feedback on your room as we are always looking for new ways to make our guest experience more pleasurable. I am glad our complimentary breakfast helped fill you up to start the day right, but again, I regret to hear that you did not receive any pleasantries from our team. Our hotel takes pride in our southern charm, and it is unfortunate you did not get to see that. The cleaning team will be made aware of your input to ensure they get things right in the future, and I will convey your compliments and hopefully be able to locate that exceptional employee. We can understand your frustration with parking and will take that into consideration when discussing all of your wonderful thoughts with management. All of us would love another opportunity to improve your perception next time you are in town!

"ToledoTSI"

5
Ronald P, Pinckney, Michigan 18/06/2019

This property is located near enough to the riverfront to walk to all attractions. Parking was located near the room and the room was near the lobby. The hotel appearance was inviting and the rooms were clean. We enjoyed relaxing in the pool after a long day of site-seeing.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
We are excited to learn of your spectacular stay with us at the Best Western Savannah Historic District, and we thank you for the kind review. It is fantastic you found the location to be perfect for exploring the town, and I am delighted you could unwind after all that walking in our fabulous pool! All of us hope you revisit in the future!

"Great location, helpful staff"

4
Yorksgolfer, Herts 17/06/2019

Chose the Best Western for its excellent location, close to the river and the (overrated) markets area, parking and reasonable price. The rooms are comfortable with all the usual amenities and breakfast is fine with plenty of choice. The staff were all very helpful, especially the concierge who booked us tour tickets and recommended a number of good bars and restaurants. Unfortunately we had a problem with the lock on our room door which failed meaning we were unable to get into our room when we came back from an evening out. The staff tried to fix it and even called the maintenance manager in from home in South Carolina! to no avail. After 2 hours we were given another room and moved back into our original room an hour or so later. However, on returning from breakfast, the door lock failed again! The staff then removed the lock entirely so we could gather what we needed for the day. Thankfully it was fixed by the time we returned from our day out. The hotel and the booking company, Expedia, were extremely apologetic and within a couple of days had given us a full refund. Despite our door adventures, we'd book the Best Western again and would recommend it.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
Thank you kindly for offering us a review of your stay here at the Best Western Savannah Historic District. It is great we could provide you with the perfect location to explore Savannah, and the most comfortable rooms to unwind after a long fun-filled day. I am pleased you found the complimentary breakfast to be top-notch, and I will convey your compliments to the chef. However, I regret to learn of the difficulties experienced with your room lock. While I am thrilled our team worked diligently to resolve the issue, and that we were able to refund your stay, I still would like to extend our apologies for the inconvenience. We truly look forward to making your next visit here more seamless!

"Nice hotel but very rude staff"

3
924kellyn, Charlotte, North Carolina 16/06/2019

We have stayed at almost every hotel in Savannah over the years and decided to give the Best Western a try. We arrived at 9:00pm after driving 5 hours. We were not greeted at all when we walked in the door and actually felt like we were bothering the front office check-in person. She was incredibly rude and unwelcoming. We have stayed at many hotels for business and personal travel and this was the worst experience we've ever had at check-in. We parked the car in their parking lot in front of the hotel. They do not have valet parking nor a parking deck but still charge $22 a night for parking. We have paid $30 at other Savannah hotels for parking but our car was in a parking deck and a valet brought us our car. I can definitely understand that parking charge but not this one. Our room was very clean. The room decorations are dated but nice. We were thoroughly surprised by how comfortable the beds were. The mattresses are amazing! If we return to the Best Western, it will be because we had two nights of wonderful sleep! The mattresses are the reason for the three stars that I gave this hotel. The breakfast in the morning was typical hotel breakfast. Another disappointment here with the staff. The breakfast staff were unfriendly and unapproachable. They didn't smile and didn't speak to anyone. I truly felt that I was in their way. With all the other hotels in town, I doubt that we will ever return to the Best Western. The room was clean and the bed was comfy but the choices are endless in Savannah. There are so many better places.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
Thank you for taking the time to review your stay. It is fantastic you had the best night's rest on our incredibly plush bedding, and I will indeed convey your compliments to the excellent cleaning team for keeping the rooms pristine. However, it is disappointing to hear about your check-in experience. I will undoubtedly speak to the team in regards to your input as we aim to offer a warm welcome and seamless check-in for all of our guests, and it appears we fell short for you. I apologize for the inconvenience and the continued difficult interactions at breakfast. While I appreciate your frustration, I hope you allow us one more chance to improve your perception!

"Late check in & rude staff"

2
User 13/06/2019

Attempted to check in at 3:15 pm when check in should have been 3 pm was told they would have to call us in 45 minutes because the rooms weren't ready. An hour later still didn't get a call when we checked back after an hour. The pool claims its heated, it is not Breakfast is nice & lots of choices BUT watch out for the double warmers when you open the bottom warmer your hand hits the top. I got a burn that blistered on my hand from it. When I told the front desk they seemed annoyed by me.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
Thank you for taking the time to share your experience with us. We regret to learn of the troubles you had during your stay as they do not sound typical. I apologize you did not receive a seamless check-in, and I will indeed speak with the team to make sure we do better next time. Also, it is disheartening to read what happened to your hand. All of us hope you are okay, and we appreciate you letting us know so we can address this. I hope you give us a second chance to win you over next time you are in Savannah!

"GOOD VALUE"

4
User 26/05/2019

Friendly Staff, Accommodating, Good Breakfast,Nice Rooms, Centrally Located, Good Value Best feature was the friendliness of the staff Worst experience was not having my room cleaned on one day due to a missunderstnding

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
We appreciate your review. I am over the moon to learn how fantastic our team was during your stay, and that you loved all of our southern charm here at the Best Western Savannah Historic District. We regret to hear about the troubles with housekeeping, but I am glad everything got resolved. All of us hope to have you back soon for another great visit!

"Great stay"

5
GoPlaces47689213386, Blacksburg, Virginia 21/05/2019

They warned us about noise, and offered ear plugs, as the hotel was along a busy road but I didn't have any issues. Parking was an additional cost but we knew about that in advance as well and seemed worth it for me. Hot breakfast was good as well. The staff was friendly and helpful.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
Thank you for the lovely review. We like to make sure our guests sleep well, so we do have noise machines available as well. I am glad we could help with the noise, and that you found the team to be wonderful. I will indeed convey your compliments to the chef for the delicious complimentary breakfast! See you next time!

"Overpriced "

1
joyturn, Brunswick, Georgia 18/05/2019

I was in town for a Convention. Prices were $240 for a $80 room. I get it, raise prices due to a events, but at least try to keep up the property. The room was in bad need of a thorough cleaning. Smelled of urine. Woke up to a drunk man passed out in front of my door. It took 45 minutes and two calls to get security to come. Breakfast was not good, out of everything, including coffee creamer, only bread, and toasters barely worked. I will steer clear of here in the future.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
The experience you have described is certainly not what we anticipate for our guests, and we apologize for any discomfort you dealt with during your stay. Here at the Best Western Savannah Historic District, we pride ourselves on our attentive hospitality and our comfortable accommodations. To hear that both aspects of your stay fell short is distressing, and we will bring these issues to the attention of our staff to ensure that all guests are receiving the first-class treatment they deserve. Please allow us the opportunity to regain your trust with a future visit. Thank you.

"Great Location"

4
User 13/05/2019

Location and price was GREAT! Needs some updates like new mattresses. Rooms are small but adequate. Nice location we were able to walk to everything. Local restaurants were amazing and all the parks were truly beautiful!

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
Thank you for reviewing your time with us here at the Best Western Savannah Historic District. We are thrilled you found the location to be perfect for exploring all the best nearby attractions on foot. I appreciate the feedback on the mattress, and I will certainly talk this over further with the team. All of us would love to welcome you back next time you are in town!

"Great location and value"

4
traveljacks85, West Islip, New York 10/05/2019

I stayed here on a girls weekend and the location was great. This hotel is located a few steps from the beginning of River street which was very convenient. Lots of restaurants nearby and we always felt safe. The staff at the hotel was superb, very friendly and helped us book tours, including the hop on hop off bus. The breakfast was great: eggs, Belgian waffles, fruits etc. The coffee machine stayed on 24/7 which was awesome. Room was adequate and clean. The water pressure in the shower could be stronger. The rooms face toward the street so a couple nights we definitely heard loud people outside. They provide ear plugs at the front desk. Plan on spending $22 a night to park if you have a car. There's a new hotel right behind this one and they have a great rooftop bar. We loved that we could enjoy that a few steps from where we were staying. Overall I'd recommend this hotel.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
Thank you for your rating! We are ecstatic to hear that our staff was so warm and attentive during your trip, and that they were able to book you tours to help you fully immerse yourself in our wonderful location in Savannah's Historic District. We appreciate your feedback regarding the noise disturbance you experienced in your street-facing room, and are glad you were offered ear plugs by our front desk staff. We hope to welcome you back soon, for an even better experience!

"Reasonable value, comfortable hotel"

5
Joseph Y, Rochester, United States 09/05/2019

This is a nice motel-style hotel with comfortable beds (we had a 2-full bed room) on the 3rd floor. All rooms open to the outside hallway, with keycard entry. Room is spacious with below-counter refrigerator, window A/C unit (adjustable temp level), high-speed wi fi (very dependable at 200 mbps), flat-screen TV (Direct TV selections), 2 4-outlet AC plugs on desk and night table. Breakfast was very good with hot food, Belgian waffles, fresh fruits, dairy products, and baked items. The only con is the relatively high weekend room rate of $224 (vs half that rate on weekdays).

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
Thank you for your 5-star rating! We are delighted to hear that you found your guest room to be so spacious, and enjoyed its top-notch amenities. On behalf of all of us at the Best Western Savannah Historic District, we hope to welcome you back for another outstanding stay soon!

"My Best Western Visit"

5
User 09/05/2019

I feel more effort can be done to get guests taken care of sooner when they arrive early (this happened to us due to our train that got us to Savannah too early) 6:30 am! We were told we could not get a room until 4:30. We realized we would have a wait, however, we feel, more could have been done. Finally, we were taken care of by 1:00 p.m. by Victoria and we were very grateful to her.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
Thank you very much for taking the time to offer us your feedback. I understand how frustrating it can be traveling as it is hard to plan your timing exactly. We certainly do our best to accommodate early check-ins, and I am happy Victoria was so helpful to you. However, I can appreciate your input and will indeed talk to the team to see how we can do better while our guests have to wait. All of us at the Best Western Savannah Historic District hope to welcome you back for an improved all-around experience soon!

"Savannah Vacation"

3
743dianek, Queensbury, New York 26/04/2019

1st time in Savannah, very fun city. Had a great time. Hotel very clean, staff great! Pool very nice. Room lighting is a little poor, hard to do any reading. Old building, furniture could use a little updating. But overall still nice.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
It was a pleasure to welcome you during your first visit to Savannah! It's great to hear you enjoyed your vacation overall and appreciated our staff's hospitality. We appreciate your feedback as it allows us the opportunity to see what areas may need our extra attention. We hope you'll return soon!

"No security in expensive parking"

2
Sgroveus, Winter Springs, Florida 10/04/2019

The rooms were fairly nice, currently updated. Quite noisy due to the downtown location, but they provide a white noise machine in the rooms. The parking areas, however, are not secure. Our vehicle was vandalized that could have resulted in catastrophic damage and/or physical injury. The front desk manager didn't seem interested and confirmed that there are no cameras in the $22 parking lots. The staff were friendly and the room was clean. I would not go back, though, based on the potential safety issues. The cost was inline with other properties nearby, but because of the weekend we visited, were hikes more than double. Typical practice, though.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
We take the welfare and safety of our guests very seriously and it's always our goal to provide the best service possible to ensure your time with us is positive. It is disappointing to read your comments and know that when concerns such as yours are brought to our attention we follow a strict protocol. We encourage you to reach out to us directly so that we can discuss your experience in a more personal matter than this forum allows.

"Great location!"

4
Kay C, Erie, Pennsylvania 09/04/2019

Great location right in the historic district. Close to the river, the market place and great restaurants. The concierge was very helpful in planning the hop on hop off tour. She pointed out that we should take the whole route to get a feel of where we were and what we wanted to do. Our room was very nice. Needed a few repairs, but nothing that we couldn't overlook. Breakfast was nice with an outside seating area. We had some noisy neighbors, but they settled down at a decent hour. The location was the best thing about this hotel.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
Kay, our incredible location close to all the fun and excitement in Savannah is certainly a guest favorite, and we are thrilled you enjoyed that as well. It is fantastic our helpful concierge was able to best assist you in navigating your trip, so you did not miss a thing! I will convey your compliments to the chef for that delicious complimentary breakfast, and we will discuss your much-appreciated feedback on the room with management. We hope you revisit in the future!

"Great Experience "

5
maci1108, Ocala, Florida 08/04/2019

We have stayed at this hotel once before and enjoyed the great location. This weekend was very busy and hard to find parking at the hotel onsite parking and one of the employees moved their vehicle just so we could park ours. Very excellent staff! Will always stay here during our visits!

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
Maci, thank you for the fantastic review of your stay with us at the Best Western Savannah Historic District. I am thrilled our incredible team stepped up during a chaotic time to assist you with your needs, and I will undoubtedly thank them for moving the car for you. We would love to have you back anytime!

"A Disappointing Experience"

2
User 07/04/2019

We were excited to find the hotel because it was in a great location. It did not take long to find out the real truth. Though cleaned daily the rooms were not well kept. The baseboards and doorsills were very dirty. There was not adequate parking and we had to either go to overflow or offsite parking. And, we paid dearly for parking. Never again!!

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
Shari, thanks for the review. While I am glad our location was perfect for exploring Savannah, I understand you did not love everything else quite as much. I will undoubtedly discuss your input further with the cleaning team to ensure the rooms are in pristine condition in the future, and we will be sure to talk over your feedback on the parking fees as well. I hope you give us a second chance to win you over in the future!

"Great location and staff"

4
Lauren M, Fort Collins, United States 06/04/2019

This hotel has a great location for walking to most activities in Savannah. Public transportation is close and easily accessible when needed. The staff are extremely friendly and helpful. The bed was one of the most comfortable I have encountered. It is noisy at times but they have gone out of their way to mediate the problem as much as possible

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
Thank you for the stellar review, Lauren. I was happy we could provide you such a convenient location for exploring the best spots in town here at the Best Western Savannah Historic District while also providing you top-notch service. I cannot wait to share your compliments with our excellent team, and we were happy to assist you with your disturbance. All of us hope to have you back next time you are in the area.

"Bay Street Stay"

4
Maps547809, New Boston, Michigan 02/04/2019

Staff was friendly. The location was excellent! We could walk to everything. There was a concierge to help navigate our days. Room had a mini fridge which was great to have. It was a little noisy because it was a busy road in front, but overall a good stay.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
We enjoyed hearing of your spectacular stay with us here at the Best Western Savannah Historic District. I am glad you loved our convenient location just a short walk from the best spots in Savannah, and it was a pleasure being able to help you navigate your trip. Be sure to ask about our white noise machines to help with any unwanted noise next time you are here. See you then!

"Average, economical, great location"

3
vinc3083, Freeport, Grand Bahama Island 01/04/2019

We stayed here for a 3 day weekend. Savannah is a great place to stay at for a few days. This hotel is apparently the oldest hotel in the historical district and it shows. Its best feature is its location, walking distance to River St and City Market with bunch of cool bars and restaurants. The rooms were OK, staff was cordial but for the price you can probably find a better deal elsewhere. The parking lot is small and costs $22/night. The breakfast is included and serves its purpose. We did not stay long enough to use the pool or fitness center so I can't review it. If you're looking for a decent hotel with a great location this is a great option.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
We thank you for taking the time to review us. I am thrilled our location was such a bonus for you during your travels to Savannah, but I do hope you have more time during your next stay to try out some of our fabulous amenities. Your feedback is much appreciated as we are always looking for new ways to make our guests stay even better, and we will indeed talk this over further. I hope you return next time you are in town for another fantastic time!

"Convenient location in the historic district"

5
R8572CSryand, Madison, Wisconsin 28/03/2019

Convenient location in the historic district. In walking distance of Market Square and River Street. They have a good continental breakfast. There is a concierge on site. The staff is kind, professional, knowledgeable, and efficient. The facility is clean. There is a pool. Great place for traveling families and older people. Rates are reasonable. We have stayed here many times, and will return.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
It was a delight having you back with us at the Best Western Savannah Historic District for another fantastic time. We are thrilled you enjoyed our delicious complimentary breakfast to help fuel up before exploring all the nearby fun and excitement, and I am pleased our concierge was able to help navigate your trip best. All of us look forward to your return!

"Good location"

4
LisaC524, Utah 26/03/2019

Good, central location to pretty much anything you'd want to see in downtown Savannah. Note that because it is in the historic district, there is a lot of street noise that some people are used to. The hotel provides a white noise machine which is brilliant! I wish I had had one at the other hotels we stayed at during our trip.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
Lisa, you are spot on about our incredible location. We are just steps away from all the most amazing places in town, and we love that you enjoyed that feature. I agree the white noise machines are essential for the area at times, and we are happy we can provide them for our guests to ensure a good night's rest after a day out on the town! All of us at the Best Western Savannah Historic District hope you return soon!

"Avoid this hotel"

1
User 25/03/2019

Picked this hotel based on location and on site parking. They are on the edge of the Historic District but in a noisy local and the hotel is not well insulated for noise. The second night we arrived back about 10 PM and parked in the hotel lot as we had paid $22 per night to park there and had a parking permit on the dash. We were approached by the night clerk, Marsha and told we could not park there. When we pointed out that we had the proper permit she told us that we could go down the street and pay to park in the parking garage or she would have us towed away. Perhaps most aggravating was noticing that Marsha parked her car all night in the 10 minute parking spot.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
We appreciate you taking the time to provide us with some feedback about your trip. It is disappointing to hear you had a less than perfect experience, but we thank you for letting us know as we are always looking for new ways to improve. I apologize for the inconvenience with parking, and I will be sure to discuss this further with management. Also, we do have rooms that are farther away from the street and are quieter so feel free to request one of those as well as a white noise machine. I do hope you give us one more chance to restore your trust next time you are in town!

"Good stopover, lots to walk to and see"

4
starqt246, Farmington, Connecticut 19/03/2019

We stopped here on our way down to Bike week. It was easy on and off the highway but our favorite part was how convenient it was to walk everywhere- the river walk and city market, and through the whole historic District and lots of fountains gardens and restaurants. Hotel was clean and comfortable for 1 night, most people at the front desk were very friendly and helpful. Both concierge were awesome. Glad to have easy parking too (tho$22/night we didnt know of when booking) Only downfalls- Breakfast was cold and bleh and overheard a few unpleasant conversations between the maids.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
Thank you for your review. We are pleased to have you stop in for the night on your way to Bike Week, and we are thrilled you found our location to be superb for exploring Savannah. I cannot wait to share your compliments with the team for their warmth and dedication, but I will certainly talk over your concerns with the maids. Also, I will give your feedback to the chef so we can get it right next time. We hope you revisit us all at the Best Western Savannah Historic District next time you are in the area.

"2019 St Patrick's Day weekend"

4
User 18/03/2019

Hotel room was very clean and comfortable .Staff was extremely friendly and helpful .This was an extremely busy weekend yet everyone remained pleasant cheerful and helpful. Definitely recommend to anyone thinking of visiting Savannah .Because it's in the downtown historic district clise to the river there are added on fees and taxes as any city includes .Also the current charge for parking your vehicle is $22 per day. It's a small parking lot and you may have to park the car across the street. It's a short walk. But remember you are in the heart of the city. Definitely will be back.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
Your delightful review is much appreciated by everyone here at the Best Western Savannah Historic District. We are excited to hear how efficient and helpful you found the team during a busy weekend, and I will be pleased to pass along your praise to everyone for their hard work, especially the cleaning team. I am thrilled you found our convenient location right in the middle of the best places in Savannah to be top-notch. All of us look forward to your return!

"Excellent Option for a Great Price"

5
Quest37910201040, Whitten, Iowa 18/03/2019

We had a terrific stay during our vacation to Savannah Historic District. This hotel is within walking distance to the Market District, Historic Downtown, and River Street. The front desk staff was very friendly and helpful. She gave terrific recommendations for restaurants and local attractions. The rooms were clean. I would definitely recommend this hotel. It was an excellent option for a great price in the Historic District.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
We are happy to hear our southern charm dazzled you during your time with us at the Best Western Savannah Historic District, and we thank you for your kind words. Being able to walk to so many amazing places in Savannah from our hotel is definitely one of my favorite features, and I am happy we could help navigate the area to maximize your experience. We hope you return soon!

"St Patricks day weekend"

5
Sightsee22459871218, Wilmington, North Carolina 18/03/2019

Great location. Reasonable price. Easy walking distance to everything in downtown Savannah. This is where I will stay when I go back. Staff was very friendly. Room was clean and everything was in proper working order.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
We are ecstatic you had such a stellar stay with us at the Best Western Savannah Historic District. It is amazing to hear how much you enjoyed our incredible location as well as our impeccable staff. I will be sure to pass along your compliments to everyone, especially the cleaning staff. I hope to welcome you again next time you are in town!

"Great location "

3
kathleend360, Charlotte, North Carolina 15/03/2019

It's a typical BW, but it's ideally located at the edge of the Historic District. It's on a busy street, so there are occasional street noises during the night. They do supply a “white noise” machine and ear plugs! Best part is you're steps from the interesting River Walk and a few blocks from shopping and the lovely town squares.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
Thank you for taking the time to share your thoughtful review, Kathleen. As you noted, our peerless address near River Street and the exciting City Market in the Historic District of Savannah is “ideally located” for those wishing to experience the best our beloved city has to offer. We do, however, recognize that with this downtown location, ambient noise is sometimes unavoidable, and we're glad that you took advantage of our white noise machine and ear plugs that are offered to every guest. We're pleased that you enjoyed your visit, and hope to see you back with us again soon!

"Anniversary in Savannah"

5
Julie H, Webberville 12/03/2019

My husband and I stayed a couple days at Best Western Historic District Savannah GA. We had an amazing time! The hotel was clean, breakfast was wonderful, and we wete able to walk everywhere. Check from Lonnie and FeFe checking us in to the Concierge Mary giving us great tips and helpful maps. Would definitely stay here again if we get down that way again!

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
Julie, I am so glad you and your husband were able to celebrate here with us at the Best Western Savannah Historic District. It was an absolute pleasure being able to assist you in insuring you were able to navigate all of the amazing nearby spots in Savannah on foot, and I will be sure to thank Mary. I will also pass along your compliments to Lonnie and FeFe for the seamless check-in and warm welcome, and the chef for the delicious complimentary breakfast. We hope you make it back to us soon!

"Very good location at a reasonable price"

4
gussch1987, Columbia, South Carolina 06/03/2019

The location is excellent, it is on Bay St pretty close to good attractions in the historic district. The hotel is within walking distance from a lot of places. The room was very clean and well equipped. The staff was very friendly and the complimentary breakfast was good. The value for the money is very good. Although the parking is a bit pricey, you can park for much less on a public parking building that is just a block away.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
We are excited to hear of your memorable trip to Savannah, and we are thrilled our hotel could offer you easy access to some of the best spots to explore in the Historic District. I am pleased you found our guest rooms to be in pristine condition, and I will be sure to pass along your praise to the cleaning team as well as to the chef for the mouthwatering complimentary breakfast. All of us at the Best Western Savannah Historic District would love to welcome you again in the future!

"Great Place to stay"

4
Climber43595212511, Pleasant Garden, North Carolina 04/03/2019

We loved staying here. The beds were comfortable.It was close to everything within walking distance. The breakfast was awesome. Everything was fresh and delicious. We would definetly stay here again. Hopefully next year we will be back.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
We were thrilled to offer you the perfect location and maximum comfort here at the Best Western Savannah Historic District. I am happy our delicious complimentary breakfast was another perk, and I will thank the chef. All of us would love to have you back next year! See you then!

"Great Location in the Historic District"

3
User 03/03/2019

The best parts of the hotel are its location in the Historic District and the fact that it is pet friendly! Can walk to a lot of places to eat and drink, but, unless you like to walk a few miles... you'll be best served by taking one of the trollys around the Historic District. Concierge at the Hotel is quite odd and can be somewhat abrasive and condescending... although, once you get by that... she will prove to know her stuff! Rooms and decor are so...so... but, to me, that's not a key issue.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
We appreciate you writing a review. We enjoyed having you here with us at the Best Western Savannah Historic District, and we are pleased our location offered you the best of everything here in Savannah whether you wanted to walk to explore the town or indulge in a fun trolley ride. I will be happy to thank the concierge for her wealth of knowledge and being able to help make your trip memorable. All of us hope to welcome you again in the future.

"BW Savannah"

4
Ranger1Travler, New Jersey 01/03/2019

This is an older hotel but the room was very clean and all things worked well. Staff was very helpful and provided great selection s of were to find great food. When we entered town was concerned with parking since we had bikes and kayaks, but wished we would have tried to check in early since we could have parked there. Breakfast was also better than the average BW ones. Would stay here again if in town. Nice staff.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
All of us at the Best Western Savannah Historic District thank you for your kind words. I understand you were not clear on parking during this trip, but I am glad you know we have room for you and your kayaks in the future. We are excited you found the complimentary breakfast to exceed your expectations, and I will indeed thank the chef. The cleaning team works very hard to keep everything sparkling, and it will be my pleasure to pass along your compliments to them as well. I hope you revisit soon!

"A notch above Choice hotels, but watch the price"

4
Kingston_Lou, Kingston, Canada 01/03/2019

We decided to take a side trip to Savannah on our way to Sarasota from Kingston, Ontario. We usually stay in Choice hotels or the equivalent on travels like this, but found a good deal on Expedia for this hotel. The hotel is conveniently located and not difficult to get to coming in from South Carolina. The rooms were adequately sized and well furnished. A nice touch was a white noise generator and free ear plugs. Presumably this is a response to complaints about noise (see earlier reviews). We were lucky and didn't hear any noise from neighbours, but a tug boat went by at night and its horn sounded like the train whistles that had kept us awake the night before. Aside form the location, the highlight of our stay was the breakfast, which featured a wide selection and delicious scrambled eggs. There were two downsides. There is someone in the lobby called a concierge, but her main role seems to be selling tickets for the tour bus. When we asked her for advice on how best to spend the short time we had in the historic district she was totally unhelpful and close to rude. The other downside is that the hotel charges $22.00 for parking. We were lucky that our booking was pre-paid and parking was not charged - but I think that was an exception. If we had been required to pay for parking, the hotel wouldn't have seemed to be such a bargain and we might have been better off staying outside of downtown.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
We are so happy you decided to visit us in Savannah on your wait to Ontario to soak up some of our southern charm here at the Best West Western Savannah Historic District. I am pleased to hear you had no trouble finding us and that our location was perfect for exploring the town. We want to ensure our guests get the best nights' rest at our hotel and we know we cannot always control every situation, so we like to provide the white noise machines to help out, and we are ecstatic you found it to be useful. Our complimentary breakfast is definitely a guest favorite, and I will be thrilled to pass along your praise to the chef. Also, I will discuss your feedback further with the concierge to make sure we get it right for you in the future. We would love to have you stay with us again for another memorable time!

"yummy brekfast"

3
NorthStar39909206640, Jacksonville, Florida 01/03/2019

the breakfast was yummy.....the carpet was moist...the shower SUCKS. All the staff was nice. They give you free ear plugs...lol...I'm trying to be nice but this review wants me to type 200 words. and that is going to make me say not nice things.

"Stop over"

5
Steven G, Selbyville, Delaware 01/03/2019

We use best western every time we drive down the East Coast and for that matter anywhere they have clean rooms great people that check you win you have your breakfast in the morning and you can get on your way and you had a nice day we love it

"Tired rooms but good location and friendly staff"

3
chantalspit, Washington DC, District of Columbia 21/02/2019

We staid just after thanksgiving so it was a busy period. Our room was quite old fashioned and could certainly use a makeover, in addition we were opposite an entrance to the reception and next to the staircase making it a rather noisy room, we good not miss the drunk people going up at 3:00am. Location is handy, you can just walk everywhere. The staff was also kind and helpful, it was great we could ask the concierge lady about activities as we had not come very well prepared. OK breakfast too, nothing fancy but decent.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
We thank you for the review. I am glad you found our location to be perfect to explore the town on foot, and I will be sure to pass along your compliments to the concierge for her assistance in locating some fun activities. Also, the staff will be pleased to know you found their service to be top-notch. However, I understand you were not happy with your room, and its location. We certainly appreciate the feedback as we are always looking for ways to make our guest experience even better, and please feel free to request a room with a quieter location in the future, so we can do our best to meet your needs. All of us would love to welcome you back for an improved all-around stay!

"Run the other way"

1
330jenm, Clear Lake, Minnesota 18/02/2019

The "non-pet rooms" have an overpowering smell of shampooed dog. It was so bad it woke my daughter up in the night. This was after they switched our room, which made no difference. Parking? There was none. They were redoing the blacktop so we had to walk to offsite pay parking. In the dark. With two kids and a bad knee. Way overpriced for this level, plenty of nice hotels in the area that look better and have parking available even if for an extra fee. The only saving grace is that the staff is above and beyond wonderful, and the same for the breakfast. Homemade cheesy grits, great coffee not Folgers, no microwave meal here.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
Jen, thank you for the review. I am pleased you found our staff to be top-notch and you enjoyed their warmth and dedication, as well as our delicious complimentary breakfast. I will be sure to pass along your compliments to the chef. However, it is disappointing to hear of your troubles otherwise. While I am glad our staff quickly accommodated a room switch, it is unfortunate you were still not satisfied. I will indeed discuss your input with the team so we can do better for you and your daughter in the future. Also, I understand your frustration with parking, and we are hoping the blacktop is done quickly. All of us would love one more chance to restore your trust next time you visit Savannah.

"Worth the price"

5
Safari27786511326, Jacksonville, Florida 16/02/2019

Clean. Friendly helpful staff. Cheap option for staying close to the river street area. The rooms were clean and the concierge was very nice and knowledgeable. Parking was limited and not included in cost of room.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
We appreciate you taking the time to provide a review. Our staff will be thrilled to hear how much their warmth and dedication contributed to your memorable stay here at the Best Western Savannah Historic District, especially the concierge. I am glad our location offered you easy access to River Street, but I understand your frustration with parking. The blacktop is being worked on, and we hope it is done soon. All of us would love to have you back for an improved all-around experience next time you are in town.

"Road trip"

5
User 15/02/2019

Was a great location for walking to things. Very helpful staff and friendly. Room was very comfortable and clean. Bed was very, very comfortable. Would for sure stay here on our next visit to the lovely city of Savannah.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
Thank you for all of your kind words. It was a pleasure having you visit with us at the Best Western Savannah Historic District, and we are happy we could offer you convenient access to some of the best attractions in Savannah. I am glad our rooms provided you with the perfect night's rest after exploring the town, and we would love to have you back next time you are in the area!

"Olex4750"

4
olex4750, Haliburton, Canada 01/02/2019

We enjoyed our one night stay at this hotel while pressing on to warmer weather. Rooms were clean and comfortable. Husband thought the bed was particularly comfortable. Management was professional and friendly. Breakfast was very well appointed.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
Your fantastic review is much appreciated by all of us at the Best Western Savannah Historic District. It was a treat having you stop in during your travels, and we are glad we could offer you and your husband a perfect night's rest on our plush bedding. I will be sure to pass along your praise to our amazing team, especially the chef. See you next time you are in Savannah!

"Amazing service and a great location!"

4
Theaussie11, Kitchener, Canada 26/01/2019

Everyone I spoke said we had to stay in Savannah on our way down to Florida, and the BW historical district was right in our budget. The front desk staff were really helpful in correcting a error with our reservation (error on our end) and the concierge was more than helpful with pointing us in the right direction of some child friendly restaurants and sights to see. In my opinion you get more than what you end up paying for; location, service and overall quality of the room. From what I've seen from the other hotels around here, it isn't a fancy boutique hotel, but for what you pay for, I felt I got our money's worth! Thanks again to Lonnie for helping us at check in, I was concerned with the error we made, but she was more than accommodating and put me at ease right away! You're a champ!

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
We are delighted you chose to stop in here at the Best Western Savannah Historic District during your travels, and we love to know we were able to offer you such a memorable experience. It will be my pleasure to pass along your compliments to Lonnie for assisting you in your time of need, and to the rest of the team for their assistance navigating the area. I am happy to know how much our competitive rates contributed to your wonderful visit, and we hope to see you again in the future!

"Ideal location "

3
josephb312, Atlanta, Georgia 26/01/2019

I was in this hotel few days ago on MLK Day. It is a nice hotel. The front desk was very friendly and welcoming. It was my first experience in a Best Western Hotel. Parking fees was too much maybe because of its location. Hotel didn't have much to offer in terms of amenities but the free breakfast was great. Nice location.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
Joseph, warm greetings from Savannah, and thank you for taking a moment to share some feedback regarding your first Best Western experience. We're delighted that you had an enjoyable experience, particularly due to our ideal location, delicious breakfast service, and the welcoming hospitality of our team members. We do regret if the parking details were not well-communicated to you at the time of your reservation, but please know that our rates are comparable with other hotels in the area. It was a pleasure having you as our guest and we hope to have a chance to fully win you over in the future.

"Getaway"

5
Noel B, Cherokee, United States 17/01/2019

On way home from Florida vacation and took some time to visit Savanna's antique district this was a great location!! Restaurant close by within walking distance, safe area excellent shopping and right by the river!

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
Noel, we are so happy you decided to stop in and soak up some of our southern charm here at the Best Western Savannah Historic District. I am thrilled our location offered such convenience for your travel desires, and we hope you revisit for more fun in the future!

"3 Day visit to Savannah"

4
michaelhF3634CU, Falkirk District, United Kingdom 14/01/2019

Great location for visiting the Historic District. Room was clean and comfortable. Breakfast had a good selection of hot and cold food. There was noise from passing traffic and people shouting outside on the Saturday night. Would suggest requesting a room at the back of the complex which might cut down on the noise.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
Michael, we are pleased to hear how much you enjoyed your stay with us at the Best Western Savannah Historic District. I am delighted our incredible location and relaxing rooms offered you everything you needed and more. I will be sure to pass along your compliments to the chef for the delicious complimentary breakfast. See you next time!

"Friday night getaway "

5
page_330, Hilliard, Florida 12/01/2019

We decided last minute to go to Savannah. We were able to find a room at the Best Western Historic District. We usually stay with a different hotel company. But for the location and price we decided to stay here. It was a great decision! Everyone was so nice and helpful! We were given an upgrade on our room free of charge. The breakfast the next morning was an added plus. The room was clean and very comfortable. The pillows were heavenly. The location is great for the river area. Very close to shops, restaurants and bars. No complaints! On location parking, easy access to the hotel.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
We are over the moon you decided to give us a chance to win you over here at the Best Western Savannah Historic District. It was a pleasure being able to offer you an upgrade to make your trip even more special, and I am so happy our comfortable bedding provided the best night's rest. I will be sure to pass along your compliments to the chef for the delicious complimentary breakfast to help fuel up for a day exploring all the fantastic closeby shops! We would love to welcome you back next time you are in the area.

"Family trip"

4
User 07/01/2019

We stayed 1 night to take our daughter back to school. The room wasn't bad, just average, the breakfast was average. I don't feel like we should have had to pay for parking and the night stay. The beds could have been bigger. Otherwise not bad for 1 night.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
Thank you for providing us with a review of your stay. We are glad we could offer you a comfortable night's rest during your travels. We appreciate all of your detailed feedback as we always want to find ways to make our guest experience more pleasurable. I will be sure to discuss it with the team, and we hope you stay with us next time you visit your daughter!

"Will not stay in this hotel again!"

1
lisasN4918PH, Mount Pleasant, South Carolina 07/01/2019

We had a good experience with other branches of Best Western hotels. This one in Savanah historic site wasn't good at all. The room was smelly, showers was less flowof water, the area of sinck had a lot of build up. Heater was noisy at night. Breakfast was so so.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
Lisa, thank you for the review. It is truly disheartening to hear of your experience here as it does not sound typical. I will undoubtedly be discussing your concerns further with the team to ensure your next visit is perfect. We would love another chance to restore your trust.

"Amazing place to stay!"

5
Gord1970, Bowmanville, Canada 05/01/2019

This is the second time we have stayed at this hotel. The rooms are very clean and comfortable, the staff are very friendly and helpful and you can walk to all attractions, restaurants and shops. Even the breakfast was great with lots of options for all dietary needs.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
Thank you so much for rating our property so highly. It was a pleasure having you here and we're just thrilled you had everything you needed for a comfortable and pleasant stay. Our staff will be happy to hear that their kindness was something that stood out to you! Please join us at the Best Western Savannah Historic District again soon!

"Perfect location, friendly staff"

4
DogLiving, Wilmington, North Carolina 31/12/2018

The room was clean and spacious and every single employee I encountered was super friendly. The breakfast is just average food, but there are TONS of options from eggs, bacon, oatmeal, waffles, cereal, yogurt, fruit, bagels, the list goes on and on. The location is absolutely perfect if you want to be within walking distance to most of the attractions. As a solo female traveler, I also felt safe at the location. I see some reviews mention noise, so to address that there was some noise (you're in the city, of COURSE there's noise) but it wasn't too loud or constant and did not keep me from getting a great night's sleep at all. I would definitely stay here again.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
Your kind words of our staffs' warm hospitality and attentive service brought a huge smile to our faces, and we thank you for your wonderful review. It's great that it was easy for you to walk to the many great attractions in Savannah, and that you felt safe throughout your visit. We are glad that your room was relaxing and comfortable, and that you were able to start the day with a wide breakfast selection. It will be our pleasure to welcome you back to Best Western Savannah Historic District!

"A Disappointment "

1
MaryW655, Conneaut Lake, Pennsylvania 29/12/2018

I rarely leave bad reviews, but if this saves someone else from staying here, it's worth it. Right when we walked in our room, room 229, there was an awful smell. It's hard to even describe what it was. I think it may have come from the carpet. When we went into the bathroom, there were no towels for a shower, and my girls had to go to the front desk to get some. My husband and girls went on a ghost tour that evening, and I stayed in the room to work on the computer. Well, the WiFi wasn't working. I decided to watch some television and the cable kept going in and out. During the middle of the night, a man was knocking on every door and yelling, “Yo!” My daughter called the front desk, and they already notified the police. Keep in mind that the entrances to each room are outside, so anyone can walk off the street and access the hotel rooms. The shower had very little water pressure, and the water was warm at best. I will say that the ladies at the front desk were very kind and the breakfast was good. The location is also ideal for shopping.

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
Our Best Western team greatly values guest feedback, and we thank you Mary for taking a moment to let us know about your family's recent stay. We strive for excellence by providing each and every guest with comfortable accommodations and personalized customer service, and it was disappointing to know we fell short during your visit. Your utmost comfort and satisfaction is our priority and we apologize for the numerous shortcomings that affected the overall quality of your stay. We take the cleanliness and upkeep of our accommodations very seriously and what you have described is not a normal occurrence at our hotel. We will be following up with the appropriate members of our team to ensure any outstanding issues are addressed and similar situations alleviated into the future. We do appreciate you highlighting the warm Southern hospitality of our Front Desk Team, and hope to have an opportunity to welcome you back to impress with a similar standard of care in the future.

"Overnight stay"

5
Tour43040574763, St. Petersburg, Florida 15/12/2018

After a five day road trip, traveling over 4 states, to figure out our next move this was a great spot to finish up our trip. We got a reservation through booking.com for a great value. Its located within walking distance to all the shops and restaurants on the river in one direction and right around the corner from Market City as well. Breakfast was good. Hospitality from the front desk and the staff helping out with breakfast were over the top. We got into town 3 hours before our check in and they already had a room ready for us and let us check in to start our day in savannah that much earlier. Great experience and we'll definitely plan to stay there again on our next visit. Thank you so much BW Team!

BestWesternSavannah, General Manager at Best Western Savannah Historic District, responded to this review
Your five-star review is much appreciated by all of us at the Best Western Savannah Historic District. We are so pleased you chose our incredible location to finish up your fabulous trip, and that you had time to explore all the amazing nearby shops and sights. It was our pleasure getting you into your spacious room early, so you had more time to experience our Southern Charm. I will be sure to pass along your praise for the delicious complimentary breakfast buffet, as well as to the team for their friendly service. We are looking forward to your next visit.

"Perfec for us"

5
annhI2660VW, Billerica, Massachusetts 03/12/2018

It was well.within walking distance of what we wanted to do and see.We will return and will stay at Best Western again! The room was clean and neat. Breakfast was very good. We will reccomend this hotel

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
Hi, Thank You for staying with us we appreciate your feedback, We hope to see you again real soon !

"Great hotel off Bay St."

5
DayTrip15120158821, Grayslake, Illinois 26/11/2018

The hotel is lovely, clean and fresh. Great location, just a block away from City Market and River Walk. Breakfast is great, lots of options (even gluten free availability). The staff is super helpful with suggestions and the concierge is a useful perk. We've stayed at this location twice in the last 5 years and it's been great both time. We will stay here again.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
Thank You so much for staying with us, We look forward to seeing you again real soon !

"disgusting"

2
User 22/11/2018

Stayed here for a weekend. There was some pink highligher looking stain on the pillow case and side of the sheets. Also found a drop of blood on the provided blanket. They charged us 196$ per night and 22$ for parking per day. Absolute trash. But... the staff was friendly!

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
I want to start off by saying i sincerely apologize for the inconveniences suffered during your stay, We take theses occurrences very seriously here at our property. We use guest feedback as a training to perfect our staff. We will most certainly follow up and through with housekeeping concerning the room issue We hope this does not detour your from coming to stay with us again to give us an opportunity to give excellent service. Rakeem Jackson Front Office Supervisor Best western Savannah Historic District

"Good location, friendly staff and excellent location."

4
Peter L, London 20/11/2018

We stayed here for x 2 nights while on a recent road tour. Car parking went well and the staff on reception were very friendly. Our room on the bottom floor was clean and comfortable. If you are unlucky enough to get noisy neighbours however it can be detrimental to a good noise sleep, especially if they have a dog that barks incessantly. Hotel location for central Savannah is excellent, as is the morning breakfast , the best on our trip.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
Hi, Thank you for staying with us here at our wonderful property We appreciate your feedback. Please don't hesitate to come back to visit us

"The Best Stay of our Holiday"

5
User 14/11/2018

My mom and I stayed at the Best Western in the Historic District of Savannah Georgia for a week and had the most memorable experience. The front counter staff was SO friendly, the breakfast options were INCREDIBLE (my mom made her own waffle almost every morning and was so impressed! We had never seen anything like that before), our room location was perfect and to boot... you are one block away from City Market and sooo many great restaurants & shopping. (Plus there is a beer store right on the corner outside the entrance to the hotel... Excellent!) Great price, amazing staff and perfect stay while you are running around in Savannah!

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
Hi, We Thank You for your kind review of our property of your stay, We hope to see you again real soon

"Good location"

4
User 14/11/2018

Nice place to stay and not a bad price, centrally located. The place was clean and staff were helpful. There was parking for your car but at a charge. Breakfast was included which was nice. Was unable to use fitness center due to time there but glad there is one. Overall experience was a favorable one.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
Hi, Thank you for staying with us here at our wonderful property We appreciate your feedback. Please don't hesitate to come back to visit us. Next time we hope you can stay longer with us and use our awesome amenities in place for you

"Worst hotel stay ever - NOT pet friendly"

2
User 12/11/2018

This hotel is advertised pet friendly, but if you have a pet you will NOT be treated friendly. When I arrived the desk clerks were chatting and got upset that I interrupted their conversation. The woman who waited on me was rude and gave me attitude from the beginning which got worse after I told her I had a dog. She then told me the printer was down and she would bring the receipt to my room which she never did. She gave me keys that didn't work and I had to ask her twice to fix the keys since she didn't believe me. We were placed in the room directly behind the lobby so it was very noisy with high traffic which is not ideal when you have a dog. The parking was very expensive and the breakfast was awful. The room had furniture piled up in the restroom so I had to move it before I could use the bathroom after driving 6 hours. I will never stay at a Best Western again. The morning staff and housekeeping were friendly which is why I gave this place 2 stars. Do not stay here. There are lots of hotels in this area and this place is a run down dump.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
Hi, I want to start off by saying i sincerely apologize for the inconveniences suffered during your stay, We take theses occurrences very seriously here at our property. We use guest feedback as a training to perfect our staff. All Guests are welcomed here with or without a pet. If possible would you please contact our property i would like to speak with you more in depth concerning this issue. Rakeem Jackson Front Office Supervisor Best western Savannah Historic District

"Great value, bad breakfast"

4
PanSearedMilksteak, Savannah, GA 09/11/2018

Great location, great price, solid rooms, but terrible breakfast. Still worth the price even if you assume you will not be eating the food. Should I be back in Savannah I will look here first, but will surely be avoiding the food next time around. Overall good stay, though.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
Hi, Thank You for staying with us, we sincerely apologize for the issues suffered during your stay with us. We are always building and using our guest feedback to ensure our property is staying update. We are currently going through some renovation to modify our rooms for guest enjoyment. I hope this does not detour you from coming back to visit with us again. If there's anything I can do to ensure we give excellent service and quality please do not hesitate to reach out. Rakeem Jackson Front Office Supervisor

"Savannah, Ga, downtown"

5
Patrick K, Hendersonville, NC 09/11/2018

The Best Western in downtown Savannah, He was convenient to get to, clean comfortable and affordable. It was easy walking distance to many shops, attractions and restaurants. The breakfast area was clean and we'll stocked. The staff was helpful with information about Savannah.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
Hi, Thank you for staying with us here at our wonderful property We appreciate your feedback. Please don't hesitate to come back to visit us

"Value and service"

4
JenniferD63, Boynton Beach, Florida 06/11/2018

We stayed here during the Rock-and-Roll Marathon weekend. The location was perfect for the start of the race. To the rear of the hotel are steps leading right down to the waterfront and River Street. This location is perfect. The price was so reasonable that I believe I spent more on Uber fees/rides to places and back and forth from the airport than I did my hotel! Although the hotel could use a facelift and some better amenities like a larger gym overall it was a good deal and location. The staff was always willing to help and fulfill any reasonable request. They were exceptional and friendly. The breakfast was better than many other places and included in the room price. The only downside not just for this hotel but any near River and Bay Streets would be the noise level, it can be loud. Overall, I would stay here again.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
We are delighted you made the decision to stay at the Best Western Savannah Historic District! Thank you for the wonderful compliments, We are currently going through a beautification process to enhance our property and to ensure guest and will enjoy the new improvements. We look forward to your return!

"Best Western Savannah Historic District, Savannah, GEORGI"

5
User 31/10/2018

The room was excellent and the hotel is in the perfect location for the attractions we like to visit. Close to the waterfront, bars and restaurants. No question we will be staying at this hotel during our next visit to Savannah.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
We are delighted you made the decision to stay at the Best Western Savannah Historic District! Thank you for the wonderful compliments and we look forward to your return to Savannah !

"Great Hotel for the price"

5
User 28/10/2018

This has to be one of the best values in the Savannah Historic District. This property has clean, updated rooms and public areas along with a friendly, helpful staff, and serve a full breakfast with plenty of seating. This hotel is walking distance to River St and the downtown Historic District. I would recommend this hotel to anyone looking fir a nice hotel at a great value and will stay here again.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
We are delighted you made the decision to stay at the Best Western Savannah Historic District! Thank you for the wonderful compliments and we look forward to your return!

"Location, Location, Location"

4
Anthony C, Maryville, Tennessee 21/10/2018

Even though the hotel is older and in need of some sprucing up, it is still worth your consideration when coming to Savannah. Our room was sort of musty smelling but the bed was comfortable and the room itself adequate. We spent 4 days exploring the historic district and were able to walk everywhere from here. The concierge is wonderful and gave us advice on tours and directions to places within driving distance. The breakfast is ok but nothing to write home about. Everyone there was welcoming and helpful. Parking is $22 a day, inexpensive compared to other hotels in the area. I was taken aback that earplugs were offered at check in but learned that there is a large construction site behind the hotel which begins work early. Our room was on the front side of the hotel and the noise was not a problem. The rooms also have sound machines.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
We are delighted you made the decision to stay at the Best Western Savannah Historic District! Thank you for the wonderful compliments and we look forward to your return!

"Good location, comfortable"

4
Dave P, Spartanburg, South Carolina 20/10/2018

We stayed for just one night, the room was clean and comfortable. The breakfast was Ok (home fries were cold and under cooked). I was surprised to see earplugs available at the front desk and a white noise machine in the room, but neither was needed - I did not really hear any excessive noise at all night. Staff were welcoming and efficient. Despite the parking charge it was still the best deal in downtown - would stay there again.

"Great Location"

5
Susie W, Murfreesboro, Tennessee, Usa 16/10/2018

Nice clean hotel within walking distance of great riverfront restaurants and shops and walking distance to the Market Place that has lots of restaurants, bars, shops and art galleries. Take the on and off Trolley tour. You can book it thru the hotel and get on and off as you want. It's very informative and fun.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
We are delighted you made the decision to stay at the Best Western Savannah Historic District! Old Savannah Trolley is such a big impact here in our city. Thank you for the wonderful compliments and we look forward to your return!

"Great location "

4
HAL511, Richmond, Virginia 11/10/2018

Awesome place to stay if you want to park the car and walk. Parking does cost $22 day but worth it. The breakfast is a normal continental. Staff was great and the concierge was excellent in getting us tickets to events. Would stay there again for sure.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
We are delighted you made the decision to stay at the Best Western Savannah Historic District! Thank you for the wonderful compliments and we look forward to your return!

"Has potential"

3
Yelnit, Port Saint Lucie 09/10/2018

Stayed for 2 nights.. bed was comfy. The room had a musty smell and it was noisy...but again you're in the city. There was a white noise machine in the room... but it did not work. I don't think I would stay there again. Although everyone was very nice.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
We sincerely apologize for the inconveniences while saying with us here at the Best Western Savannah Historic District. We endeavor to make all of our guest feel like family when they arrive through our doors. Savannah is a city that wakes up and goes to sleep late with that being said there are a lot of night clubs in the downtown area and venues that hold late parties. We hope our staff treated you and family with the up most respect and service. I hope this doesn't discourage you from coming back to stay with us. If i can be of any assistance to you please do not hesitate to let me know, it would be my pleasure in assisting you

"A super experience in a beautiful city!"

5
John T, Richmond, United States 07/10/2018

The hotel was very well situated -- just a few minutes' walk from the river and City Market. Lonnie and Mary went out of their way to answer our questions, arrange for a bus tour of Savannah (including a shuttle pick-up at the hotel), and make us feel like truly welcome guests.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
We are delighted you made the decision to stay at the Best Western Savannah Historic District! Thank you for the wonderful compliments and we look forward to your return!

"Great stay!"

5
User 02/10/2018

Had a great stay here. It was within walking distance of City Market and many other amenities and sights. Bed and pillows were comfortable. Slept great! Full breakfast in the morning was also very good. Would definitely stay here again.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
We are delighted you made the decision to stay at the Best Western Savannah Historic District! Thank you for the wonderful compliments and we look forward to your return!

"Ladies Church Retreat"

5
Sondra Ann C, Johnsonville, Sc 02/10/2018

We had 18 ladies in our group. Maggie in group sales was very helpful in reserving our rooms and the hotel staff was great. We came into Savannah by train and the staff helped to make the arrangements for transport back to the train station. The hotel was clean and comfortable. It was just a few blocks to trolley stops, River Street and to City Market. I would highly recommend this hotel.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
We are delighted you made the decision to stay at the Best Western Savannah Historic District! Thank you for the wonderful compliments and we look forward to your return!

"Friendly "

5
User 01/10/2018

We just stayed here six nights and the people, location, prices and breakfast were well worth it. I would be back in a heartbeat. The rooms were clean as well as the pool and and all over hotel. Plenty of parking but you never need your car. Take the tours, walk, uber or lyft because Georgia has a zero tolerance for drinking and driving even one beer. It's great with the open container law in the historic district so go out and have fun. Thanks Best western for the great experience.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
We are delighted you made the decision to stay at the Best Western Savannah Historic District! Thank you for the wonderful compliments and we look forward to your return!

"A quick stopover "

5
Angela C, Salem, Virginia 16/09/2018

We stopped for a quick visit on our way to Disney. The hotel staff was super friendly and the room was clean and had everything we needed. It was a short walk to downtown. In addition the continental breakfast was delicious.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
We are delighted you made the decision to stay at the Best Western Savannah Historic District! Thank you for the wonderful compliments and we look forward to your return!

"Customer Service 8Top Rate"

4
joyceftalbot, Georgetown, South Carolina 15/09/2018

We are evacuees from hurricane Florence and had planned a three night stay here. We found ourselves arriving much earlier than expected (8:00 a.m.) and Marcia Prince went out of her way to get us into a room early. I can't say enough about the staff - Marcia, of course, but also Nautica at the front desk, Mary, the concierge and the staff that cleans our room - they have gone out of their way to help in any way they could. The ladies who run the breakfast restaurant are beyond friendly and helpful and the breakfast selection is really good. Our room doesn't have much of a view but, considering how early we got in, we are so very happy with the accommodations. We have been able to walk everywhere we want due to the convenient location!! We are close to the City Market and have enjoyed the walk there as well as down to River Street. We initially picked this hotel because they accept dogs and had rooms for the duration of the storm, but I would definitely come back!

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
We are delighted you made the decision to stay at the Best Western Savannah Historic District! Thank you for the wonderful compliments of our wonderful team. Ms Marcia and Nautica are very essential parts to our team and we are so pleased to know they took good care of you. We pray and hope that your homes and family are safe and i'm glad we could enhance your journey

"Incredible customer service"

4
vegancraig, Orlando, Florida 07/09/2018

Besides being a decent hotel with affordable prices in a good location, I was particularly impressed with the customer service we received from Devondia. She was helpful and cheerful, which started our stay in a very positive way.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
Hi, Thank you for your kind words. We appreciate you coming and staying with us, Please don't hesitate to come visit us again. Every Guest is family to the Best Western

"love the location"

5
rggrider, Damascus, Maryland 03/09/2018

the room was clean and the location was great. Breakfast was good. The staff was very nice and very accomadating. I would walk very where I wanted to go... There were restauants close by. Gail Rider..

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
Hi, Thank you for staying with us here at the Best Western Savannah Historic District. We appreciative you kindness and look forward to you coming to visit us again

"Good Location But Dated Property With Issues."

3
TechyD, Springfield, Illinois 02/09/2018

Booked this place because of proximity to Central Market Historic District, which accounts for the 3 rating instead of a 2. We saw everything we wanted to see without having to drive but that is an option if you want to expand your reach. Scads of restaurants and bars with plenty of variety albeit some are pricey. I've reviewed some separately. The motel was semi updated at one point but is falling into disrepair. The furnishings didn't match and the chair seats were collapsing. The fridge was very small with no freezer and there wasn't a microwave. Disappointing for a Best Western property. Nice TV but channel selection was poor. The breakfast was typical motel fare however, the eggs and meat trays were not adequate so you had to dig for a warm serving. I'm finding this more and more with BW properties. Corporate needs to address these issues. There was a $22 per day parking fee for on site, but that wasn't the end of the extra charges some of which were not disclosed afore hand. I understand they haven't got control over city add-ons but make it clear up front please. I'd try someplace else if I ever go back. $350 for two days is a bit much for what you get.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 912-233-1011.

"glad we stayed"

4
Regina L, Hampstead 01/09/2018

Not bad to be one street away from river street One block from the Market Square. The beds were very comfy The staff was very accommodating. Always with a smile. The free breakfast had plenty to chose from , not just waffles. you do have to pay to park. $16 across the street $22 on the side of the hotel. Even though we were on the street side, we didn't hear any noise

"Find somewhere else to stay! Do not stay here!!!"

1
User 30/08/2018

Perhaps do not put your guests in hotel rooms where they go to sleep and wake up at 1:30 in the morning to LOUD, CRAZY SCREAMING in the streets. The noise and crowds woke my son and I out of our deep sleep in room 121. It also woke my father up in room 119. I had hoped that he might sleep through it since he is 76 and has a significant hearing loss. Unfortunately the noise was so loud that he was awoken too. I have never seen anything like it. Upon being woken up and startled, I looked out my hotel room window and saw 300-400 people walking LOUDLY down the street from 1:30-2:30 AM. Everyone was walking in groups of 3-6 people, talking, yelling, singing. There was no respect for anyone who would have been asleep prior. While your hotel is not responsible for all of those people waking up your guests, you should have never put us in hotel rooms facing that side of the street, on street level, knowing that this would happen. It was very disruptive. In the morning my father asked about it at the front desk. The response he was given was that it was a bar or night club letting out.For the money I spent on both rooms, I expect more. I am extremely disappointed in my stay at The Best Western. I will absolutely never, ever stay at another one again. I have been busy travelling in the past week, but I plan on posting my experience on as many travel sites as possible because I do not want anyone to experience what we did. It is absolutely not ok to spend money on a hotel room to be awoken in the middle of the night (for hours since I could not fall back asleep). I was nervous as to what was going on - because after all, I had been asleep and woken up to all the loud noise. I wasn't sure why so many people were passing by my room. Eventually I could sort of make out flashing blue lights out of the corner of my window, maybe around 2:20 AM, so at least I knew that police were nearby. Still, had I known that this would be what my night was like, I NEVER would have stayed here. It was a complete waste of my money. I wish I stayed at either of the two hotels across the street. At least that way I would have actually gotten the sleep I was paying for.If I could rate this -10, I would! Find somewhere else to stay.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
Hi, We sincerely apologize for the inconveniences while saying with us here at the Best Western Savannah Historic District. We endeavor to make all of our guest feel like family when they arrive through our doors. Savannah is a city that wakes up and goes to sleep late with that being said there are a lot of night clubs in the downtown area and venues that hold late parties. We hope our staff treated you and family with the up most respect and service. I hope this doesn't discourage you from coming back to stay with us. If i can be of any assistance to you please do not hesitate to let me know, it would be my pleasure in assisting you

"Great Place and Staff!"

5
Belle A, Iloilo City, Iloilo City, Philippines 27/08/2018

Aside from its good location, the rooms are beautiful. Staff are friendly and accommodating. Breakfast is good, too! We stayed for five days in this hotel and we never encountered a problem. Walking distance from great place across downtown of Savannah.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
Hi, Thank you for staying with us here at our wonderful property We appreciate your feedback. Please don't hesitate to come back to visit us

"Stay away! Laptop stolen from our room!"

2
User 27/08/2018

Laptop stolen from our room! In all our numerous travels across the United States and overseas we have never had an issue with anything being stolen from our room. Someone on the staff stole a business laptop out of a backpack in the corner of our room during our week long stay. So incredibly disappointing that a staff member would steal from guest, but I guess that is the sad reality of the world. The property is also in close proximity to a busy road and therefore quite noisy. Some of the staff is friendly and others ignore you. The location is close enough to city market but this fact does not override all of the other issues. After this experience we will never stay in another best western property again.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
Hi, Thank you for staying with us here at the Best Western Savannah Historic District, As you know your laptop was found sent. We take security and safety very serious at our property. The laptop was in a safe place in our housekeeping safe to ensure its well being was intact until we could contact you with the great news. We apologize for any misunderstandings this may have caused. When guest leave things behind we do our very best to follow proper standards to make our feel like we have the situation in control even in a bad situation there is a great outcome! If there are any questions and or concerns please do not hesitate to contact our property directly at 912-233-1011 Thanks Have a blessed Day!

"Awesome Location"

4
User 27/08/2018

The staff were very friendly and helpful. The room was clean and the beds were comfortable and there was a mirror outside the bathroom to make getting ready easier. The location was perfect as the Riverwalk was nearby with great shopping and restaurants. Also near a trolley stop and within easy walking distance of other sites. Breakfast was excellent but seating was hard to come by.

"Best Western Historic Savannah is Awesome"

5
peterolafsandusky, Worcester, Massachusetts 26/08/2018

An affordable and easy way to spend a few days in Historic District Savannah. A wonderful experience in every way. Easy parking, very good breakfast and very good fitness center. Walking distance to all parts of the Historic District, but particular close to City Market and Telfair Museum. Efficient and very helpful staff.

"For the double price do not stay @ this hotel"

1
RNBE, Montreal, Canada 20/08/2018

It remains a special stay in this hotel. It just looks as a reasonable price for this city. It is only very unfortunate if they write off the price twice from the Amex and then do not explain it and / or return it. Suddenly it has become an expensive stay. And for that money I would not stay in this hotel. In short: hardly pooltowels, room was not really clean, the air conditioning makes a lot of noise and there are construction work (apparently since a year) at the back of the hotel. These start before 7 o'clock in the morning and believe me these are above the sounds of the air conditioning. And if you say something about it, you get ear plugs and shrug their shoulders. And after all this you hear JUST NOTHING from the BW team, .. outrageous!

BWCares, Public Relations Manager at Best Western Savannah Historic District, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I would like to speak with you concerning the details of your visit if possible. I hope that you will consider staying with us again.Look forward to speaking with and hopefully resolving this so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 912-233-1011. My name is Rakeem Jackson Front Supervisor Sincerely, Rakeem D Jackson Front Office Supervisor

"Very nice hotel, but poor maid service"

3
Isa_J_L, Quebec, Canada 18/08/2018

If it weren't for the maid service, I'd say everything about his hotel was great: the location, price, breakfast, finess room and pool (both small but adequate), front desk and concierge service... The only thing that was subpar compared with my previous Best Western experiences was the maid service. Once, the maid came in and made the beds but nothing else, so I had to run down to the lobby to get new shampoo, towels, etc. Another time, the maid skipped our room entirely. The staff working at the front desk appologized profusely because from what I gather, I wasn't the first one to report this problem, which I hope they can fix quickly because as I said, we enjoyed everything else about this hotel and would have given it a higher rating otherwise.

"Excellent!"

5
vikki243332018, Galax, Virginia 15/08/2018

My husband and I enjoyed our stay there. Everyone was very friendly and helpful. The room was very clean, and kept us with fresh towels and linens,during our stay. I HIGHLY RECOMMEND staying there! I know we will be again!

"Great Value"

5
jessicacH2275FJ, Gaston 15/08/2018

Excellent condition and very reasonable price. In a great central location, able to walk to all restaurants/bars. Hotel staff was extremely helpful and friendly. Gave us a late check out with no hassle or charge.

"Almost a Perfect Stay"

4
trentgrad905, Welland, Ontario 11/08/2018

My wife and our two sons just spent last night (August 10th) in this hotel. Within walking distance of downtown Savannah and historic River Street, the location is great for exploring on foot. Our check-in was fast and efficient - Lonnie at the front desk was friendly and welcoming. The room (room 130) was extremely clean and comfortable. The beds were perfect for a good night's sleep. The pool and adjacent area was clean and well maintained. Breakfast was great for a travelling family with hot entrees as well as fruit and cereals. The only reason that this rating was a 4 star instead of a 5 star was that the air conditioner in the room was not working properly and did not cool the room. We contacted the front desk early in the evening but were told that there were no maintenance people on duty to repair it, nor were there other rooms available. Understandable, but not great in the hot, humid August weather. When we checked out this morning, we were told that they were aware of our concern from last night, but no offer was made to partially compensate us for the inconvenience.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I would like to speak with you concerning the details of your visit if possible. I hope that you will consider staying with us again.Look forward to speaking with and hopefully resolving this so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 912-233-1011. My name is Rakeem Jackson Front Supervisor Sincerely, Rakeem D Jackson Front Office Supervisor

"Such a great value and so close to everything historic Savannah has to offer"

5
User 10/08/2018

We loved this hotel. We were a short walk to River street and everything on Bay Street. Also walkable to city market. We used the pool twice and had it all to ourselves. On site parking was such a plus! Staff were all so friendly and helpful. We had a great stay and will be back!

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
Hi, We so happy you enjoyed your stay with us here at the Best Western Savannah Historic District. It is our goal to make every guest feel like family. Come see us again soon

"Good for 1 night"

3
rfrancis11, Lindenhurst, New York 10/08/2018

We stayed for one night on a cross country trip to Florida. It was adequate for 1 night for our party, they are dog friendly which was good. The location is very convenient to river street which was great. The pool is so small it was difficult to enjoy with kids jumping around. There were no pool towels so I went to the front desk to inform them and to get some. I waited about 10 minutes, then they just handed me regular towels and said take them back to your room. We were at the pool for about 20 minutes after that and no pool towels were brought. We were in the back of the building, facing the construction. We could not hear any noise from it, luckily but they did have ear plugs at the front desk for light sleepers. Although we didnt hear the noise, there was garbage and construction debris everywhere. it was very unsafe for our dog. The parking is also tricky. They charge for self parking (which I did not like) then the lot is across the street. It took us 15 minutes to find said lot bc the small "Best Western parking" sign had fallen on the ground. Someone should check this parking lot more often. Staff was friendly at check-in and informative about the local area.

"Good Enough"

3
FabulousTL, Bonita Springs, Florida 08/08/2018

Great location so you can walk to downtown restaurants and bars. Parking on site. Room was an adequate size and clean enough. Thin walls and lots of traffic walking by your door. Check in was friendly. The bed was comfortable and there was coffee available in the room. There was a confusion about our room charge but it was handled. If you are on a budget this hotel will work well.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 912-233-1011. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Rakeem Jackson Front Office Supervisor 912-233-1011

"Savannah"

5
User 08/08/2018

This BW is in a great location. Nice property, friendly staff. We will visit Savannah again and will make this our go-to motel. The staff was friendly, the breakfast was very good, the pool was clean and again, the location was great. Good value.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 912-233-1011. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Rakeem Jackson Front Office Supervisor

"Great location"

3
Marlene O, Phoenix 04/08/2018

location was fabulous and staff was great. Mary the concierge was great booking restaurants t and tours. Breakfast was very diverse and delicious. The room could have been cleaner. They did not clean behind night stand and headboard.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 912-233-1011. Sincerely, Rakeem Jackson Front Office Supervisor Best Western Savannah Historic District

"location good/service very strange even nasty."

1
lenaolofsdotterj, Lidkoping, Sweden 02/08/2018

The location was perfect, the room was ok when we arrived. We stayed two nights and one night we used the reward points we earned. We had to pay 20 dollars to park the car because the bonus only included the room, it was okay, the person who received was nice. The next day after a long sightseeing day in a wonderful city, the room was not cleaned, towels were not changed. We had to pick up new towels in the reception. We showered and went out to go for a evening cruise with a riverboat and when we got home it was still not tidy and the beds ere not made in the room though we asked for it before we left. The last day when we checked out, the receptionist sat down with her head on the counter, we woke her up, then she coughed up a couple of times and took a plastic bottle and spit her spit in it - it was already half full of mucus - Really nasty. We had really had wonderful days in the city of Savannah but got a nasty ending in memory of the hotel. Not ok at all. // Läget var perfekt, rummet var ok när vi kom. Vi skulle stanna två dagar och en natt använde vi oss av poäng vi tjänat in. Vi fick betala 20 dollar för att parkera bilen eftersom bonusen inkluderade enbart rummet, det var väl ok, personen som tog emot var trevlig. Nästa dag efter en lång sightseeingdag i en underbar stad var rummet inte städat, handdukar var inte bytta. Vi fick hämta nya handdukar i reception. Vi duschade och gick ut för att åka kvällstur med hjulångare och när vi kom hem var det fortfarande inte städat eller bäddat på rummet trots att vi bett om det. Sista dagen när vi skulle checka ut satt receptionisten och sov med huvudet på disken, vi fick väcka henne, då hostade hon några gånger och tog upp en plastflaska och spottade ut sitt spott i den - den var redan halvfull med spott - Riktigt otäckt. Vi hade verkligen haft underbara dagar i staden Savannah men fick ett otäckt avslut till minne av hotellet. Inte ok alls.

"Tried to save some money, but I think the higher price for a hotel across the street would have been better."

3
Darla I, Grovetown, Georgia 31/07/2018

For an economy hotel it was good. However, I think our next trip we will "step it up" to one of the other hotels across the street. This was our second trip to Savannah, so we are still checking things out. We stayed at the "Dresser-Palmer House" on our last visit and it was really nice. We didn't stay there this time due to new ownership and the major amenities have been deleted. When we both showered in the morning our feet were so dirty from walking on the carpet the water turned black running to the drain. That was an absolute first for us! I think breakfast was from 7am (or 8am) to 10am. We got there shortly before 9am and while I found a table for us my wife went to get her meal. When she saw such a shortage of bacon she got some for me. My wife heard the staff member tell the people behind my wife there wouldn't be any more bacon. Plus, she started cleaning and putting things away nearly 45 minutes before the breakfast was scheduled to end. Probably wasn't a great way to offer a breakfast. Other than that, the food (again, for this type of hotel) was good.

"Great location, so-so room."

3
Mike643922, Brighton, United Kingdom 21/07/2018

Amazing location so close to everything, however our room smelt quite bad and air-con wasn't working, this led to a very unpleasant night in the middle of June. Washed some clothes and they were still soaking in the morning as steam from bathroom seemingly had nowhere to go. As it was late and we had unpacked etc did not bother trying to get moved rooms as just too tired. I would give this place another chance as if the air-con etc worked okay the location is superb, perhaps the cleaner needed to be more observant. Although we could have gone down late at night and asked for a room change this rating reflects the fact that we shouldn't be put in that position, you should get a perfectly fresh room whenever you check into a hotel and not be disappointed when you open your door. Also whilst some of the staff were very friendly some did not seem in a very good mood.

"Great place"

5
325bretk, Middleton, id 21/07/2018

The location to the historic district is perfect. You can walk the entire district easily from the room. The staff were wonderful. The rooms are just right to relax. Next trip to savannah we will stay here.

"Construction Zone"

1
Wakko R, Fort Lauderdale, Florida, United States 14/07/2018

Behind the hotel is a construction zone which the hotel does not mention. As a handicapped person with a dog I was given a room in the back of the hotel which they would not change. Even though I offered cash for a different room so I could be closer to my car. So in my attempt to move my car from the handicapped spot in front to the back where the construction site is located my tire low pressure light came on. The manager of the hotel Rokeem Jackson did not care at all. Neither did the customer service person named Courtney. But according to their website “Best Western Cares” HAHA. NOT. Rokeem asks me what I would like them to do so I tell him and his response is we can't do that. So why go through this exercise of stupidity if the hotel manager is not willing to do anything. : ( all I can hope for is that more people read my review and chose not to stay at this BW. So today I am spending my morning at the tire repair shop and have to wait for a few hours before they can look at my car. : ( I stay at BW hotels all the time. Well this is the last time.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
we are truly sorry for the inconvenience, If we can do anything please feel free contact the property and our front office manger will assist you

"favoriteace to stay"

5
jchaloux, Sebastian, Florida 13/07/2018

very clean place. concierge service is fantastic. room staff is very accommodating to our needs and very pleasant to the guests. beds are very comfortable, could use bigger pillow. overall staff is very pleasant and helpful. we stayed for nights.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
Thank you for staying with us. We appreciative the positive feedback

"Good location"

5
User 13/07/2018

I loved this place. Great location, clean, comfy beds and the bathrooms are huge! There's a good selection for breakfast which caters for everybody's taste. Friendly staff....what more do you need. Highly recommended.

"Very nice"

4
Lisa W, Roselle, New Jersey 10/07/2018

Parking is the only issue.$22 a day is a lot. Right near major attractions and on the trolley tours. Walkable to everywhere. Clean rooms. Would prefer queens over double beds but rooms are spacious and clean. Front staff where extremely helpful and knowledgeable of the area.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
Hi, Thank you so much for your kind review we most certainly appreciate it. The hardest part of our job is to tell our wonderful guest about parking lol. We hope that our staff treated well. look forward to seeing and assisting you again Thanks

"Handy Location"

4
Malcolm-scot, Edinburgh 10/07/2018

This is the standard "motel" type Best Western like those scattered across America but none the worse for that. We were on holiday from Scotland and found the staff friendly (after all we were in the South!) helpful and attentive. Check in and out was speedy and the room was spotlessly clean and well serviced. Breakfasts are excellent with a good selection of food and drinks. Our room was on Bay and, apart from the noise of a few late revellers on one occasion, was very quiet. The hotel does warn of building going on in the rear and of the likelihood of noise during normal working hours.

"Convenient, Clean, Friendly Staff Comfy Beds!!"

5
lrempala, Florida 08/07/2018

Close to the Riverwalk, Was worried about the construction on the West side of the River Walk. But it did NOT effect our stay at the BW+. Felt safe and we had lots of travel gear in our car overnight. On site Parking. AND OHHHH those Beauty Rest RECHARGE BEDS OMG like sleeping on a CLOUD. That will be our NEXT BED..PERIOD!!!!! The Staff were extra Southern Friendly!!! Decent Breakfast. Rates better on West Bay Street then East Bay Street. Would definitely stay again for our next Savannah Trip.

"Best location and hotel!"

5
User 02/07/2018

We loved this hotel! Very clean, comfy beds. Good internet speed. Staff was very helpful. Lots of choices for breakfast. Pool was tiny but who goes to Savannah to swim? Great location for walking to shops. Highly recommend.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
Hi, Thank you so much for your review. We appreciate the positive feedback, We look forward to you coming to visit with us again. Thanks Rakeem

"Savannah Getaway"

5
bborak24, Clermont, Florida 25/06/2018

We made reservations for Sunday evening and in the remarks box I asked for a ground floor of available to accommodate a wheel chair. I was emailed multiple times to ask if we needed a walk in shower too. Great communication and wanting to make your stay effortless.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
Good Afternoon, We are so happy and delighted you enjoyed your stray with us. Please come again Thanks Rakeem

"Great location"

5
j_downton57, London, United Kingdom 24/06/2018

Another hotel for 2 nights and another one in a great location. We liked everything about this hotel from check in to checkout. There was construction behind the hotel but it didn't bother us at all. The rooms were clean the bed was good. My only comment would be the double doors to the bathroom but a great stay. Breakfast was good and the guy in the breakfast room was great always polite and on hand if you needed any help. The staff on reception were helpful to as was the concierge who booked our trolley tour tickets. Excellent for the price

"Great location- questionable service"

3
User 21/06/2018

I had a group of 15, so we had 4 rooms. One of the rooms did not have working air conditioning and they were unable to get maintenance to fix it the first day and were unable to get us a new room (the hotel was very full, I admit that). Upon check-out I was told that no one logged the complaint into the system and she was unable to do anything to help because we went through a third party and no management was on site. She finally gave me a $40 discount... then told me that parking was $22 per day per car BUT had we parked in the overflow lot across the street it would have only been $16 per day. That would have been nice to know three days PRIOR when we checked in. $6 isn't that bad, but when multiplied by 3 cars for 3 days... that adds up. The lady at the desk apologized but said she couldn't do anything about it because she didn't check me in. Also to note, the pool is pretty small and is only 4.5 feet deep. It was ok- but if you are looking for anything more, you'll want to pass on this. The breakfast was good each morning and the gentleman that was hosting it each day we were there was very nice.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
Good Afternoon, I want to start off by saying i am so sorry for the inconvenience during your stay with us. The information that was told to you being misleading and that is not what we teach our staff. If you would like to discuss this matter further please contact Rakeem Front Office Supervisor at 912-233-1011

"Awesome Place to Stay"

5
Jodi H, Bradenton, Florida 20/06/2018

We had never been to Savannah and were told to stay near the historic district. This hotel had a reasonable rate and the reviews sounded good. We were extremely happy with our choice. The hotel is a 2 minute walk from the historic district, no need to drive anywhere. Parking was $22 per day for their lot and $16 for the lot across the street, we chose to park in their lot. The room was spacious and clean and every single employee we came into contact with smiled and said hello. There was one gentleman in particular, wish I would have got his name, who literally started a conversation with us every time he saw us, such a nice man. There's a small pool, a few tables to sit at and there's a convenience store right across the street for any drinks or snacks. There was a fridge in the room, plenty of counter space and a good shower. They have breakfast in the morning, eggs, sausage, biscuits, toast, cereal, waffles, fruit, etc...Only complaint there was the coffee was not good so we went to Starbucks a short walk away. We were there for Memorial Day weekend, so didn't hear any construction noise, but there is a lot of construction in the area. That said, there's also a white noise machine in the room. We will definitely be staying here again when we visit in December.

"Mixed Feelings-Loud, Parking Fees, Friendly Staff"

3
KarenClif, East Hampton 18/06/2018

So all in all the hotel was "ok"..staff were VERY friendly, outgoing and helpful. Great Concierge..BUT the disappointment was the cost to park $22.00 per day which their site did not mention, and it was ridiculously loud with traffic when trying to relax by the pool. So while this is a pretty good location I would not stay again because of the noise volume for traffic..also, the hotel actually has their own parking but still charges to park..site stated "free parking"....again great staff and location ..just disappointed at not being able to relax in the evening being so close to the highway and all the traffic noise.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
Good Afternoon We are so delighted you decided to stay with us, I do apologize for the inconvenience of being notified about parking charge upon your arrival to the hotel. please if you would email me at rjackson@vhosp.com. I will look forward to speaking with you and hope you would choose to stay with us again.

"Ideally located"

4
paulgrantconsulting, London, United Kingdom 13/06/2018

This hotel is in a good location situated near the riverfront and city market. Check in was very good, despite getting there early they took our details and upon our return everything was done including car park sticker (car parking is expensive at $25 per day but there are alternative car parks a short walk away). The room was clean with a fridge. Breakfast was good and tea/coffee is available at all times in reception. There were numerous USB points and plenty of sockets. The staff were all very helpful and extremely friendly. From the outside this hotel has the appearence of a motel but do not let that put you off, I would certainly recommend this hotel should you wish to stay in the beautiful historic district.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
Good Afternoon, I am so delighted you had a great stay here with us, Please come again we look forward to assisting and welcoming you to your home away from home. Thanks Rakeem

"Excellent except checkout"

4
thetexasboyds, Houston, Texas 10/06/2018

Loved this hotel, great location, very clean and nice room, Rakeem at the front desk and the rest of the check in staff were amazing and made it fun to check In, the only reason I took a star off was check out. The young lady was asleep in the chair in the office and it took us a few times practically yelling at her to get her to wake up and come help us, I asked for a receipt and she said her computer was frozen and she would send an email, and we never received one. Other than that, we would highly recommend this hotel and hopefully they will read this and properly train the overnight staff.

BWCares, Guest Relations Manager at Best Western Savannah Historic District, responded to this review
Good Afternoon, Hi, I am so glad you'll enjoyed your stay with us, I do apologize for the inconvenience of the Agent in the back office. I will be following up with via phone call. Thank You Rakeem

"Very Friendly "

1
Sjjacobs1, Lakeland, Florida 09/06/2018

The staff was exceptionally nice. Lonny and Latasha at the front desk were verynice. Also, pretty much every other staff member we came across was very nice. My only dislikes was that parking was $22 (I did know about it ahead of time when I made reservations) and the A/C on the room was loud and clunky. Also know that not at any fault of the hotel there is construction right behind the hotel, so if you're on the back side of the hotel you get to hear all that from 7-7. So you might request a different area of the hotel when booking.

"Great Location"

5
User 06/06/2018

Enjoyed our stay here. Location is central to both the river district and the historical downtown area. Easy walking distance to everything we planned to see. Room was very clean and sufficiently updated. There was construction going on outside, but they made every effort to minimize it and even provided a sleep sound machine in the room. The staff was very friendly and took time to answer our questions about the area. The parking was $22, but the great price on the room helped to offset that cost. We appreciated the late checkout of 11:00. Would have liked breakfast to last at least until 10. Would definitely stay here again.

"Very nice suprise"

5
User 04/06/2018

Not much from the outside and there is construction all around, but this is a very well run place. It's a little old but well maintained , outside corridors and 22 dollars a night to park there, the breakfast was good and staff great, all the other hotels in that area on or near river street are 100/200 dollars more a night , central to everything and will be back

"Great location"

5
sblackman27, Brooklyn, New York 03/06/2018

Went there for my birthday on Memorial day - this is the second time I stayed there and loved it! Wonderful staff for check-in and check out. Mary , the concierge was a very big help. The beds were super comfortable and the breakfast was wonderful. Highly recommend this place!! Even though there was construction going on behind the hotel, we never heard a thing.

"BIRTHDAY AWAY "

3
User 26/05/2018

Went to Savannah for my birthday and was very disappointed in the Best Western hotel although they tell you that you'll have River views sadly there is not new construction behind their building blocks all views the only View that I got was a was of a construction site that started at 7 a.m. to wake you up would definitely go back to Savannah but not to this hotel

"Stop over in Savannah Historic District"

4
findog2, Dartmouth, Canada 19/05/2018

We loved Savannah, the location of this hotel was perfect, the concierge on the tour desk was awesome, gave us options to make our stay more enjoyable, we took the trolley tour from the hotel and it was great.

BWCares, Manager at Best Western Savannah Historic District, responded to this review
Thank you for taking the time to share your comments! We are so happy you enjoyed your trip to Savannah! We hope to see you again in the near future!

"Good Location"

2
Willie_Ed, Kent, Ohio 12/05/2018

The hotel location was good, in close proximity to the historic district which is it's main attraction. The rooms are OK and the staff friendly. The breakfast is typical of included breakfasts however the coffee in the breakfast room is the worst I've ever tasted. If fact, even calling it coffee stretches the definition. More like hot brown water, absolutely tasteless. I walked a few blocks to a Starbucks to get our morning coffee.

BWCares, Manager at Best Western Savannah Historic District, responded to this review
I am very disappointed to read your review and hear you did not enjoy your stay. I wanted to personally apologize and to let you know I will certainly follow-up on the issue's you mentioned.

"Okay"

3
User 08/05/2018

Hotel is comfortable but our room smelled doggy as it allows pets. Slow check in. Rooms are tired - bathroom very much do had lifting plaster by the bath. it the location is good. Didn't make breakfast . Did use the pool which was quite nice

BWCares, Manager at Best Western Savannah Historic District, responded to this review
Thank you for taking the time to provide us with your feedback. We will work to improve to see that ALL of our guests receive the HIGHEST quality of customer care, every day. We do hope to have the chance to serve you again.

"Awful"

1
User 07/05/2018

As a resident of Savannah I say choose else where visitors !! I stayed there over the weekend and had the worse experience from neighbors which is out of any hotel control to my car being Almost towed because of an parking pass I wasn't offered until after I paid $80 for my car to not be towed and that wasn't free so i left !! after being harassed because i gave the staff a piece of my mind for having my car almost towed even though i told them i was staying with someone so i was guess .... long story short enjoy your sleep at an Inn anywhere but here!!!

"Good value near Savannah's Scenic Jewels"

5
User 04/05/2018

Best Western provided an excellent location on Bay St. We used Uber and walked and saw many of the attractions: Riverfront, City Market, Owens-Thomas House, Jepson Museum, Civil Rights Museum, SCAD, Bonaventure Cemetary and more. The hotel was clean, staff were friendly and conceige was very helpful. This s hotel was very good value for location in the heart of the historic area.

BWCares, Manager at Best Western Savannah Historic District, responded to this review
We are delighted you made the decision to stay at the Best Western Savannah Historic District! Thank you for the wonderful compliments and we look forward to your return!

"Unkept promises"

1
amym_0408, Melbourne, Australia 02/05/2018

Incompetent staff. Despite being promised a specific checkin time, and being provided with a rooming list for our approx 48 people 24 hours in advance of arrival, they still managed to give us room keys with incorrect names on them. When this was mentioned they then took 1/2 an hour to fix their own mistake, and we were not allowed access to our rooms until they'd changed the names. Raakeem was particularly unhelpful and rude.

"Very Nice for our stay"

4
338Concerned, Clearwater, Florida 30/04/2018

We had a party of four, My Wife and I with our Daughter and Granddaughter. We had a room with two double beds, wish they were at least Queen sized, but it made due. The room was clean and well appointed. If there were a suite available we may have booked one, but it worked fine as it was. The continental breakfast had a bit more choices than we expected, but the eggs and potatoes could have been hotter, (I learned on the first day - so after that I heated them in the microwave and it was fine). Beings our room faced Bay St., the construction noise did not have any effect on our sleep or any other area of our stay, except for construction dirt and dust on the vehicle. The staff were all very nice and courteous. The parking was a little tight, but we did not have any problems with having a space when we returned to the hotel. The hotel is conveniently located to the Historic District and City Market. Not too far from Trolley/Tour services and area Museums. Also, it was very convenient to get the "FREE" Dot bus service, which is a great transit option that Savannah offers!! All in all this was a very nice Hotel for our stay!!

"Shrugs don't replace apologies"

2
capbli, Dallas, Texas 26/04/2018

Rooms are adequate and location is good, but attitude is awful. We were a group of 28 staying for 3 days. Unfortunately, the desk clerk only activated keys for one day. Many were locked out. They fixed the problem but would not reveal any culpability. Came up with a lame excuse about cell phones erasing the code. Total nonsense. Also room was not made up by 3pm. Maybe it's the south, but they couldn't have cared less. Finally got things straightened out, but it was tough.

"Great location/nice room/good breakfast"

4
janniebabe1, Wooster, Ohio 24/04/2018

We wanted a good location to River Street, City Market and the surrounding places and this was it. We had a king room, non-smoking and it was quite nice. Parking was a little crowded but we never had any trouble finding a place. The check-in was efficient and the lady at the desk was quite helpful. The breakfasts were good and gave our day a good start. We would stay again. There was a basket of ear plugs at the front desk because of the construction going on across the street. However, we did not need them.

BWCares, General Manager at Best Western Savannah Historic District, responded to this review
Thank you so much for your nice comments! We appreciate you staying with us and hope to see you again in the future. I'll make sure our front desk associate knows how helpful she was! Again, many thanks

"Nice Place"

4
User 23/04/2018

My wife and I stayed here this past weekend. The staff was nice and very helpful. My room was neat and clean. This was our first trip to Savannah so the concierge gave us some good advice on where to eat and things to do. They had fresh hot coffee ready 24 hrs. And the breakfast bar was wonderful.

"good value for downtown historic district"

4
pvfan33, Seattle, Washington 14/04/2018

Location can't be beat for the price, staff is friendly and accommodating. Nothing fancy, but well appointed and comfortable. Would stay there again and recommend to those looking for similar accommodations. Note that there is serious construction going on behind the hotel, and had we been in one of the back-facing rooms, we might have had a different experience. But because we had a room facing away from the construction, we slept well without interruption.

"glad i switched"

4
Martha C, Cape May Court House, New Jersey 10/04/2018

second time in Savannah stay in Historic District last year stayed next door this was nicer the room and the breakfast were better. You have to pay a little more to stay in this area but it is worth it waking distance to dining and other attractions. You have to pay to park but this is anywhere in the area but one year we stayed out of town in Richmond Hill and we missed out on a lot. AAA discount helps

"Best Western Savannah"

5
User 05/04/2018

I enjoyed that BW is right in Savannah and walking distance to Historical Sites and shops. They serve a very nice breakfast each morning. The only disappointment for me, was being charged parking for staying in there rooms. That seemed to pay for our breakfast each day.

"Good stay close to the historic district"

4
Peter E, Reutlingen, Germany 04/04/2018

The hotel is close to the historic district and to the river. Service is good and supportive. Rooms are spaciuous and clean. Rooms not facing the main road are much quieter.the breakfast was above average. Hotel offers value vor money

"Worst hotel stay ever! Beware"

1
roddybarnes, Davie, Florida 03/04/2018

A hotel is in the business of providing 3 things in my mind. 1) a comfortable sleeping experience 2) enough amenities to get you through your stay 3) a clean and safe parking experience, especially since you pay 22 dollars a night extra. This hotel failed on all 3 things. When I brought the issues up to the hotel staff they are willing to assist you at that moment, but fails to follow through on all promises. I stayed at the facilty for 2 night and had 2 rooms, but I was charged 6 times all different amounts, and again when asked the staff to explain they were unable to, and were unable to correct. They checked us out by accident even though our confirmation clearly stated a 2 night stay and again could not explain why. Then recieved a random phone call by hotel staff about my displeasure who stated they would follow up and yet to receive that call.. Bright side breakfast was good..

"Great Stay in Historic District of Savannah, GA"

5
Joe Ann C, Athens, TN 01/04/2018

Hotel and concierge staff were very friendly and helpful. Hotel is very clean and rooms are large with very attractive decor'. Breakfast buffet had many options to choose from. Would definitely stay here again when visiting Savannah.

"Don't let the construction behind the hotel worry you.Get to breakfast early they don't to replenish thru 9:30am."

4
Tardykat, New York City, New York 01/04/2018

I knew about the construction going on behind the hotel before check-in. Construction work takes place 7am-7pm, which is fine by me because I'm out and about during the day. The hotel provides white noise machines in each room and ear plugs. We got room 130, which is on the back side of the street, immediately overlooking the construction. The noise didn't really bothered us. What was noisy was the room just happened to be right by the stairs to the upper level. A lot of foot traffic late at night was the noise. The room had two queen beds, coffee/tea maker, hair dryer, don't remember if there was an in-room safe. The bed was firm and perfect to sleep on. The sink counter had plenty of storage and the hotel provided bath toiletries, though I only got the make up remover packs on the second night. There is mildew on the ceiling in the bathroom, they need to get better ventilation. AC is strong as is the WiFi. There is another door in the room as it's a connecting room. Breakfast was served right by the lobby. Coffee/tea and a water machine providing hot/cold water is available here 24 hours. The eggs, thankfully, taste like real eggs. There was a separate fridge contain Yoplait yogurt and Vanilla soy Milk. Hot items included waffle maker, eggs, sausage, oatmeal, really good biscuits, oatmeal. Cold items include cereal, hard boiled eggs, shredded cheese. Only fruits provided were green apples. There are also danish, bagels, toast and English muffins. The kitchen staff is quick to clean up before the 9:30am cut-off which is wrong. One customer wanted more hard boiled eggs at 9:25 and they wouldn't bring them out until she said she was going to ask at front desk. I heard one kitchen staff on the second morning muttered to no one in particular at 9:05am whatever's out is it, they weren't going to bring anymore food out. This isn't right. It didn't impact me because I always make sure I get there early enough to get plenty to eat but it's not right to people who want to sleep in while on vacation. If breakfast is served until 9:30am then by God, there should be food available until 9:30am! You do not start cleaning up before then! I was able to leave my bags at the front desk when I checked out. It worried me a little they didn't need to tag it but it was fine. We were able to get inside the office where it was kept to claim it. Some how I was charged a daily parking fee ($16) when I was checked in by Marcia at front desk. I had mentioned when I checked in that I arrived via Greyhound. Anyway, Matt, at check-out morning read out my charges, thankfully, and I was able to catch that. However, he only reversed one day's parking fee and left the other on (I stayed two nights), so back on the line I had to go to get it cleared. He was unable to print a new itemized bill showing it was cleared, I now have to wait for my credit card to see the corrected charges.

"A Hotel Hovering Near Holy Ground"

4
User 28/03/2018

It was a great experience to walk East of the hotel and enjoy the historical significance of this segment of the South. Despite drizzly weather, we enjoyed the new places to refresh historical significance of our country.

"Savannah Vacation"

5
janda15NY, Seaford, New York 27/03/2018

Best Western is an excellent choice for location and value. Everyone that worked there were helpful and friendly. Loved Mary the Concierge - gave us great advice on tours and made us feel like we were part of her family!

"A nice hotel"

4
TK K, Perth, Australia 27/03/2018

This was a pretty nice hotel. I went here with my Contiki group, so obviously, I didn't pick the hotel. The room was nice, it had two double beds. The grounds were pretty and it was relatively close to the main part of Savannah. I would recommend this hotel to people.

"Not nice Best Western Savannah historic district"

1
User 25/03/2018

I do not recommend BW Savannah this is an older motor inn all room doors exit to outside. Our room was 3rd floor facing Bay St. Very noisey room hard to get to sleep with air brake and engine noise.The old glass window aplified the street traffic noise. The bathroom door was an old bifold with broken hardware so it didnt close properly. The motel gave out keys to our room to other guests who were checking in as they opened the door to our room at 11:30 at night and scared us. Complained at front desk in morning and didnt even get an apology. Breakfast bar was good. We were suppose to stay 4 nights but only stayed 1 night. We went to Holida Inn Express and had a much better experience.

bdaley847, Manager at Best Western Savannah Historic District, responded to this review
I apologize for the less than pleasant stay. We strive to provide our guest the highest quality of customer care, I am sorry you feel we did not. Thank you for your feedback - Maggie Harley, Director of Sales

"Zero sound proofing and needs maintenance!"

3
ljk68, Reading, United Kingdom 25/03/2018

Room 127 is basically in the rear car park so all you can hear during the night are cars and motorbikes arriving and departing. The hotel is in poor repair and the electrical sockets in the bathroom and on the bedside table needs attention. As a visitor from the UK I am shocked at the disposable cutlery and plates in use for breakfast. Nothing eco friendly here! I can hear the conversation from next door like they're in the room and TVs from other rooms. On a more positive note. The lady on the front desk is lovely and the concierge helpful. We were able to get plenty more cleaners towels on request very quickly but excellent service aside this is definitely a two star experience. We were booked by our travel agency and it wasn't cheap so very disappointed. I suspect if we had booked direct and paid less I wouldn't find the tired and noisy room quite so tedious.

"Weekene"

3
paws0810, Port Saint Lucie, Florida 23/03/2018

Older. Corner property. Construction going on. Front desk four people working no one even looked up at me for minutes. Room is clean comfortable. Lady booking tours at front desk irritated at me when I had used her marker to circle places. It was weird. She was knowledgeable but I already had a plan. It's all good

"Great option"

5
User 19/03/2018

Excellent location, clean, friendly staff. Lots of spacious room space and bathroom space. Close to everything with out being in the middle of all the hustle and bustle of downtown savannah. Quite. Would definitely come back

"Convenient hotel"

5
User 18/03/2018

This hotel is convenient to River Walk and City Market and trolley tours. The concierge staff was very helpful in arranging tours. The construction is winding down, but there is still some noise earlier than we would have liked. Request a room facing Bay Street. Breakfast was delicious!

"Great location with amazing staff."

4
FiveFlavors, New Jersey 17/03/2018

The hotel is clean and everything that can be done to make your stay comfortable has been done. From a PC&Printer all set up to do your boarding pass, to a good buffet breakfast to very polite and capable desk staff. The person who made our trip a success was Miss Mary (Beckworth), the consierge. She gave us great advice, set up our tour, arranged for transportation and was soo helpful. She helped us navigate St Patrick's day in Savannah, BE AWARE and shared some wisdom "you can swallow a horse fly and choke on a nat. The entire staff there deserves a bonus for working the holiday week.

"Horrible customer service"

1
William A, Martinsville, Indiana 17/03/2018

From the moment I walked through the door, the customer service was horrible. I checked in Wednesday, March 14, 2018 late afternoon. The man at the front desk was rushing me to where I could not get all of my tax exempt forms to him for my business trip. He was very rude and would not listen to any of my questions. He didn't explain the $22 parking until he already had it on my bill. The next morning, I head to the front desk to check out and there is no one around. I knock on the door to the office in the back and no response. I finally see another worker down the hall and ask her where the front desk person might be. She said this happens all the time. The clerk was in the office where I was knocking on the door, but I guess she couldn't be bothered with a guest. This made me late for my meeting plus I didn't have time to get my second tax exempt paper all because of the 2 front desk clerks. I have never seen such horrible customer service!!!!

"Very nice hotel in a fantastic location!"

4
Kristine R, Kenosha, Wisconsin 12/03/2018

We are leaving Savannah this morning after a 5 day stay. The front desk was very welcoming and went beyond expectations when we were able to get into our room early. We arrived around 130 pm and knew check in was not until 3, so we didn't expect it. After chatting with Mary, the concierge, and booking the Old Savannah Trolley Tour (THE BEST EVER!! hop on and hop off all day.. highly recommended), we were given our room key. Nice perk. The room we had was on the side where the construction is going on for the new hotel. Not a problem, as they start around 7:30 in the morning, but we were up and getting our day started anyway! You're not in Savannah to stay in a room all day, so quit whining about the construction noise. We had a 3rd floor room, nicely appointed, very clean, no complaints whatsoever. The housekeeping did a great job of cleaning daily. The breakfast included in our stay was very very good. Many different selections, never ran out of anything and the staff worked very hard to make sure it was well stocked. Very busy with crowds of people, but we either waited a bit for a table, or ate outside at the patio area which was pleasant. The hotel itself is 1 1/2 blocks away from City Market and about 2 blocks from the River front. Both places have shops galore and food and entertainment. Each night that we came back, the hotel was nice and peaceful which was welcome after a busy day out in this wonderful city. Mary, the concierge, is a GEM. She is a true Savannian and made sure we had all information we needed each day for our walking tours of the squares. She assisted with booking our Old Savannah trolley tour as well as the River Boat tour and has a WEALTH of information on any Savannah subject. We didn't need a rental car at all and I suggest not getting one. Save yourself parking woes - Savannah is walkable and trolley-able. (?? is that a word ?? lol ) This hotel is at the start of the historic district and is in the most convenient spot to start your adventure. Loved the hotel, the staff , the location and the breakfast. There is nothing to complain about and if you read any complaints about this hotel, the person who wrote it must have woken up crabby or had a bad day.

"GREAT Historic area location"

5
William R, Willow Grove, Pennsylvania 11/03/2018

If you are planning a visit to the historic areas of Savannah, this is one of the best places to stay! It is within a short walking distance of River Walk, where the nightlife and fine restaurants are located. The shuttle bus for the trolley tours picks you up right at the front door! The breakfast offerings are 2nd to none! Depending on your room location you might hear some traffic noise but it is not too bothersome.

"trouble checking in"

3
User 11/03/2018

We made a reservation several months in advance on line and paid at that time for the room. We received a confirmation email stating all this at the time the reservation was made. When we checked in the desk clerk (who was just a kind as could be!) could find the reservation but not that it had been paid for. She gave us a key, looked into it and called me later that night and I agreed to put the room on our credit card until I could check my records at home. Turns out some snafu must have happened because the room hadn't hit our credit card account so it wasn't paid for after all. I certainly want to pay for services we have received but it's a huge hassle to return home and deal with locating old credit card statements to verify something like this. But...the room was nice, clean and conveniently located.

"Affordable & in great location"

5
Pilatespolekat, North Myrtle Beach, South Carolina 09/03/2018

This is a clean, affordable hotel in a great location. Walkable to the river walk, which has many great shops and restaurants. Breakfast was better than expected. Staff was quick and efficient. Zero complaints.

"A good choice amounts many"

4
Donna G, Godfrey, Canada 06/03/2018

This hotel is dated but clean and well located. We found all the hotels here expensive and this is on par with the others. The location is great. You can walk to everything. They have a concierge to help you with your time here and tours. It was pet friendly at an extra cost. Parking was extra too. The breakfast included was very good. Lots of choice, hot and cold. We would choose it again.

"Location Great, Noisy but sleeps OK"

3
User 05/03/2018

This motel is on closest street (Bay) to the river, only 2 blocks from the City Market. Walls are very thin with no evidence of sound insulation, so expect to get to "know" your neighbors. Street noise is substantial, but goes away around bedtime. Beds are very comfortable and rooms are large, although quite old. Climate control looks new, works well. Breakfast is great for a motel - no complaints there. Price not cheap - $700 for a 3 night stay.Next trip I will try the next door Quality Inn which has only 2 instead of 4 floors. Oh BTW - huge high rise construction project immediately next door blocks any possible views of the River.For that, go to the Westin.

"Not worth it."

1
TravelChickEh, Edmonton, Canada 03/03/2018

We stayed for one short night and were very disappointed. The room was not clean with hair in the bathroom and food bits left in the fridge. The front desk staff were very rude and not helpful at all. There are plenty of other hotels in the area that far exceed this one and in a better location. I will not return.

"On out way to the Carolinas"

4
Pam T, Asheville, United States 03/03/2018

This Best Western was conveniently located and very accommodating we enjoyed our stay. We were just passing through so it worked out well for us. The room was clean and comfortable.The staff were friendly and helpful.

"Best Location!"

5
User 28/02/2018

Best Western Savannah Historic District is probably the best located hotel we've ever stayed in - just across the street from Savannah's famous River Street, we were able to walk a short distance to countless other Savannah attractions. The rooms was spacious and clean - the bathroom was enormous! The staff was helpful and we utilized the concierge for local advice. We ate delicious grits and eggs for breakfast and used the 24 hour gym afterward! Will definitely be back!

"Great Hotel "

5
Mary L, Indianapolis, Indiana 27/02/2018

Staying here for a couple of nights, clean, great location, good breakfast. Friendly staff and knowledgeable concierge. This hotel is great for first time visitors to Savannah. First visit to Savannah but definitely not the last.

"Great price and Great location"

3
eliza39, Philadelphia, Pennsylvania 26/02/2018

Just returned from a wonderful long weekend in Savannah. stayed at the Best Western on Bay street in the historic District. The hotel is in a really great location, at the end of Bay street and walkable to just about anywhere in the historic District. Rooms. The room was a very nice size with 2 double beds. beds were comfortable but the only problem was there was only a sheet for a cover. Now the weather was very warm during the day but at night it got chilly and definitely could have used a comforter or a duvet. I don't like sleeping with the heat blasting all night. Bathroom is a great size, enough room for two people to easily get ready in the morning. Two issues with it. No exhaust fan in the bathroom. absolutely hate that. so if someone is taking a shower, the mirror fogs up and unless you leave the door open you won't be able to use it. Also lol, no way to dissipate the "unpleasant" bodily odors shall we say. Second problem is water pressure was a little weak. I did like that there was a white noise machine in the room and the TV had direct tv along with free wi-fi. I did not take advantage of the free breakfast, hey I'm in Savannah, no way was I going to have a bad meal. lol so can't comment other to say it look like the "standard" type of breakfast motels serve. Housekeeping was good, my room was serviced and cleaned early every day and the property is well kept. Excellent access to the River walk and city market area.

"Great location, average property."

3
spiffylatour, Toledo, Ohio 24/02/2018

This hotel offers a great location for checking out this historic district. Because of the exterior entrances the noise level is very high, especially because it is adjacent to a big construction site. Room was clean. If you want the breakfast that is offered, get there before 8:30 a.m. or it will be gone.

"Rude front desk staff ..."

1
PURRRRRR, McDonald's Corners, Canada 22/02/2018

We decided to spend the day in Savannah and one overnight on Feb. 20, 2018 with family who were flying out the following day. Upon arrival we were greeted by a very rude and defensive front desk supervisor. I had requested an early check in via e-mail but was told there was no chance because they were sold out that night. He said the earliest we could get in to our room would be around 2:30 p.m. but he couldn't guarantee it. He checked us in and then gave us our parking pass and after spending the day in Savannah we came back at 4:00 p.m. to get our room keys and encountered utter mayhem at the front desk as lots of guests had arrived to check in. There were not enough parking spaces in the secure lot out front of the hotel so they were telling guests they would have to park offsite at a private lot and still pay. A number of guests were quite angry, with one guest even requesting a refund as he refused to park in the other lot. The front desk supervisor eventually placated guests who had to park at the other lot by saying the hotel would pay for their parking. When we got to the front desk to get our keys the front desk supervisor was once again incredibly rude and defensive to us. Not sure why. Other staff, including the female concierge on duty that afternoon were rude as well. Very disappointing as the location is great and the breakfast is okay. Our room was not clean. The bathroom floor had not been washed properly and the carpet in the main room appeared not to have been vacuumed at all. If you do decide to stay at this hotel make sure you get there really early in the day, check in and get your parking pass, park your car and leave it there so you get a spot and then go back later around 4:00 p.m. to get your room keys. The staff at this Best Western act like they don't want you to stay at their hotel, so go ahead and don't. Book in to a nice hotel across the street and pay the extra money and be treated with respect. What a horrible place and we will never stay there again.

BestWesternHotels, Corporate at Best Western Savannah Historic District, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Nice small motel on edge of historic district"

4
MissNancy50, Mississippi 16/02/2018

My daughter and I stayed at this motel during a visit for the Savannah Book Festival. The location was within walking distance of the events and right on the edge of the historic district. The area is gentrifying right around the motel, so there is a lot of construction noise during the day. The hotel provides white noise machines in each room and they are very effective in blocking out the noise. They also provide free ear plugs. The rooms seem to have been renovated recently and are very nice, though they are the standard motel style with outside doorways. The breakfast buffet was good, though a bit crowded, as the hotel was well booked. The hotel is very near the Greyhound bus station, if you are traveling that way. It is one of the more affordable hotels downtown.

bdaley847, Manager at Best Western Savannah Historic District, responded to this review
MissNancy50, thank you for the great review! We are delighted you made the decision to stay at the Best Western Savannah Historic District! Thank you for the wonderful compliments and we look forward to your return!

"Totally bummed....."

2
bbell98138, St. Petersburg, Florida 15/02/2018

As part of our first ever Amtrak rail vacation to celebrate our 30th wedding anniversary we were booked for four nights at this Best Western "Plus". The staff was friendly and tried to be accommodating but they just don't have the facilities to do so. I'm 59 years old and this is the first time ever, I've had to return to the desk to request another room. The carpet and furniture were soiled in the "first" room and the t.v. didn't work. I opened the fridge in the second room and the smell was so bad I had to get it out of the room. It was rusted and disgusting inside (photo attached). The "third" room was again "weathered" but we had no other choice but to stay. Add that to the location in the back of the hotel facing the noise & unsightly construction next door and we just had to get to another hotel for the remaining nights. And at a great expense I might add, because the Best Western was part of the Amtrak package.

bdaley847, Manager at Best Western Savannah Historic District, responded to this review
Thank you for contacting Trip Advisor regarding your recent stay. Please accept my apologies for the inconveniences you encountered. I am embarrassed by the lack of service you received.. It is our goal to provide the highest level of customer satisfaction. We rely on our guests to let us know when we have fallen short. Comments such as yours permit us to target areas of concern and take the necessary steps to remedy the situation. If the author of this review would please contact the hotel so that we can rectify the situation it would be greatly appreciated. Again, please accept my sincere apologies. We look forward to bringing you resolution and satisfaction concerning this matter. Maggie Harley Director of Sales 912-629-2105

"Ok hotel"

3
molly322014, Saskatoon, Canada 15/02/2018

The breakfast was ok. Staff was mostly friendly until we checked out. Am staff when we checked out were rude and we had to wait for a good 15 min before they even showed up at the counter. Not impressed with staff that morning

bdaley847, Manager at Best Western Savannah Historic District, responded to this review
I apologize for the less than pleasant stay. We strive to provide our guest the highest quality of customer care, I am sorry you feel we did not. Thank you for your feedback

"Winter Vacation "

4
ladyice1725, Vienna, West Virginia 14/02/2018

Very nice and close to the historic section. Up to date and being so close to historic section, we could come and go without the car. Refrigerator but no microwave. Friendly and helpful front desk personnel

bdaley847, Manager at Best Western Savannah Historic District, responded to this review
We sincerely appreciate you taking the time to share your valuable feedback with others! Thank you and enjoy your day! We hope you visit us again in the near future!

"Weekend Girl's Trip to Savannah"

3
Laura S, Columbus, Ohio 13/02/2018

The location of the hotel was great - no matter if you exit from the front, or the back, you are within walking distance of many things. Especially the River Walk & City Market. The rooms are quaint - seemed smaller than a normal hotel room, but that was no big deal. The walls are thin & the there is no fan of any kind in the room to provide white noise (Of course there is the heater/AC, but even the "run constant" option doesn't provide much white noise) We were awoken by the people in the room next to us - who were talking at a normal level, along with their TV being on. We were also awoken by those who were leaving the River Walk bars at 2 a.m. (loud talking / yelling / woo-hoo'ing from the street - the doors face the outdoors, not indoors) The Front Desk Staff wasn't the most hospitable, which surprised me for the South. They were able to put us in a room that wasn't Pet Friendly (due to allergies), but that was on the backside of the hotel where construction is currently taking place. The construction zone also makes parking in the back lot extremely tight. Parking is also $22 / night which I thought was outrageous given the circumstances of the construction zone. The breakfast was really good! So there's that. Beds were super comfortable. Not sure I would stay there again, high price for a not so great place.

"Construction ruined our stay."

2
Leslie M, Beverly Hills, California 09/02/2018

They're building a hotel not more than a stone's throw from the door. Construction starts at 6am. We could barely get into our parking space that they tried to charge us for. We were reimbursed for it and given a discount after I complained.

"Relax in Savannah "

4
User 06/02/2018

This is not the best hotel in Savannah, it's reasonably priced. Good bed, sheets, pillows and a great location. The breakfast could be better, but was very nice with scrambled eggs, bacon potatoes with the usual other fares at free breakfast. The room had a fridge and coffee maker. A microwave to use in lobby. We stay here every time in town. Parking is now $22.

"Very Good Experience with a Few Minor Hiccups"

4
Angelo F, Columbus 02/02/2018

I stayed at this hotel in March of 2017 on points I had earned as a Best Western Rewards Member. Upon arrival to the Best Western Savannah Historic District, I was pleasantly surprised at its central location in relation to all of the sights and attractions of Savannah. Ray at the front desk was a delight during check in and provided several bits of pertinent information about the hotel and the area. After parking at the hotel, My party and I did not go back to our car again as we were able to walk everywhere. This was a welcome surprise as parking in Savannah can be scarce and expensive. The hotel itself was everything one could ask for out of a Best Western. The rooms were clean and secure. The complimentary breakfast was buffet style and included several delicious choices that kept me and my party full during our long drive to Atlanta on our day of check out. The only damaging part of our otherwise fantastic stay at this property was the noisy construction going on just outside of our room very early in the morning. In defense of the property, this construction was likely an unfortunate circumstance outside of the hotel's control; and one set of ear plugs were provided inside of our room. That being said, the construction was quite a disruption to an otherwise great experience.

"Good location and walking distance to water front"

3
ARLR77, Stuttgart, Germany 02/02/2018

Older but a central place to stay, would I stay here again... No problem go out to Tybee Island. But, for this trip it was ok. We came very late in the evening and despite the original information from the hotel clerk check in was 24/7 with a reservation.

"No wake up call needed!!"

2
ChunkersGolf, Toronto, Canada 01/02/2018

Started with reading reviews of the property and mention of noise. BW agent said there were no issues that he was aware of. Turns out there is a huge construction project approximately 100 feet from the hotel that starts at 6:30am! Agent said he'd request a quiet room location, not noted at check in. They even offer 'complimentary ear plugs' and a white noise generator if you are a 'light sleeper'! Not the fault of the note but the workers are loud, inconsiderate and parking is extremely difficult!! Other issues included absolute worst water pressure and dirty carpets and bathroom floor. Even once the construction is completed, would pay the difference and stay at one of the hiltons across the street!

"My Daughter'sWedding"

3
G78HRkarenh, ashburn, United States 29/01/2018

I had driven up to Savannah to attend my daughter's wedding. When I got there after the drive there was no parking so I had to park 2 blocks away and rely on others or walk every place. the hotel was clean and the they had a person specifically to help with sight seeing. the pool was nice. the hotel was centrally located.

"Best Western Savannah"

4
User 28/01/2018

A decent motel that is situated perfectly for walking around all of old Savannah. Sadly, I was upset to find out that parking is not free but $22.00 per night. This obviously adds to the overall cost of the room which is not advertised on booking.com. Otherwise, the room was clean and presentable. The room was quiet despite being on a main street. The breakfast was fine each morning.

"Quick Savannah Visit"

3
139dianaz, Raleigh, North Carolina 15/01/2018

Stayed here over night to break up a trip to Florida. The hotel was decent for the purpose of our stay. They offered hot breakfast, which was nice. The staff was not as friendly as I have experienced in other hotel. Not rude, but not warm. The hotel is within walking distance to many down town Savannah attractions and this was a plus for us. Our key cards expired before check-out time and there was construction happening nearby. The staff tried to be accommodating by providing noise machines, but I wish I the construction would have been disclosed at time of booking.

"Great value!"

5
mkpalau, Miami, Florida 08/01/2018

We only stayed a night, but were very satisfied with the value. Comfy beds and great pillows! The breakfast buffet could use a few more options, but it was all very good. I was pleased with the service and the friendliness of the staff.

"great location."

3
rodrigogD3804AJ, Savannah, United States 07/01/2018

although the location was great. did not have a good experience. the heater was not working properly, called the front desk, no help. room was a bit small. I guess it's OK if you just want to crash for the night.

"Good pet-friendly downtown Savannah value."

4
Jim W, Durham, North Carolina 05/01/2018

Pro: clean, convenient, pet-friendly, good value for money, close to downtown and restaurants, overall a good option. Con: no restaurant in hotel besides complimentary breakfast, no microwave in room, indifferent staff, price of actual room was great ($97), but when you add $20 each for parking and pet fee, closer to $150, still less than other pet-friendly downtown options. Hotel Indigo wanted $75 pet fee!

"Christmas in Savannah"

4
fjcbull, Cape Canaveral, Florida 02/01/2018

My wife and I spent 3 days over Christmas at this Hotel, it was very convenient to Old Town Savannah. Everything was in walking distance of the hotel. The first day Christmas eve we purchased tickets for the trolley tour around Historic Savannah, by taking the tour we were able to get a better picture and perspective of the old town area. the next two days we walked throughout the city. The only issue at this time of year almost all of the Museums and points of interest close early on Christmas Eve and most were closed Christmas Day. We thoroughly enjoyed ourselves over the long weekend. We will be back at a later date when everything is open.

"Excellent Hotel in Savannah"

5
FlaviaPortChester_NY, Port Chester, NY 02/01/2018

This is a well situated motel which provides excellent service for the price paid. The rooms are clean and breakfast is excellent, i.e., well organized, ample number of tables for all guests to find a place to seat. Because of the location on Bay St., the rooms may be noisy from a very busy avenue which provides services to all hotels in the area.

"Very nice Best Western"

4
bethn89, Apex, North Carolina 31/12/2017

The only reason this did not get 5 stars was because of the near-by construction going on. It was very loud and literally right across from our room) Besides that, would stay here again once construction is completed! Location, friendliness of staff and a great breakfast make this a great find!

"Terrible cleanliness!! Good customer service!n."

3
296glenyss, Orlando, Florida 30/12/2017

The roomsame were not well clean, the linen have hair all over, and some dark spots. It was impossible to sleep during the night because of the noise in other rooms. However, the customer service was good, they help us to solve the problems.

"TOO NOISY!"

3
gloriap661, JACKSON 30/12/2017

Hotel is okay but an enormous building is being built directly behind it so the noise isn't temporary. We were not informed of a $20 a day parking fee nor were we informed of a $20 per day fee for my dog even though I had called the hotel directly before booking....and we were not informed of the noise situation. It is a great location...within walking distance of many great places in Savannah to see and dine.

"Great location"

3
C4681HVcharlesj, moncks corner, United States 27/12/2017

Stayed during christmas. OK hotel for the money. $20. charged per day to park your car. Breakfast pretty good. Lots of choices. Room had outside entry on the construction side of the building. Not a problem because of the holiday. Room condition pretty good. Walls thin could hear neighbors talking clearly.

"Fooled by the WEB site, but does take dogs"

1
Retiredsquid, Elizabeth City, North Carolina 23/12/2017

What a shame, this place in the middle of the historic district is shameful. To start, the check in person was short and cocky. Was to call me when the room was ready. Didn't happen. He went home and the person that took his place wasn't better and I understand he was the supervisor. Now the room: Door has to be forced to close and lock properly, Every room opens to the parking lot. Major construction going on on two sides of the unit. Very noisy all night long. Door handle on the one door to the bathroom missing, filth behind the bed stand, door frames haven't been dusted/cleaned in a long time. The big mirror in the main bedroom wasn't cleaned. Very low water pressure for the shower. Mold around the tub. Rug needs cleaning, Was to have breakfast at 7 AM, didn't happen.

"Run don't walk"

1
User 16/12/2017

Booked this hotel directly with them for a family get away. There was no mention of on going construction during the booking process, deceptive practices? On arrival we see for ourselves and when question about informing us during booking his answer was you can cancel. Obviously doesn't get it. Hard to change things late in the day esp when booking multiple rooms. They do have a large jar of ear plugs on the counter. So we decided to stay would be gone all day. Well I did not know that we would have other hotel guess outside there rooms screaming at people in the street all night long. Call the desk and they went up, but was I to call every hour? The police were out there at one point around 2am, but even that didn't help. It finally stopped around 4 am. That morning went downstairs to cancel the remaining day and there were other people in line doing the exact same thing. Totally ruined our only short get away. Hard to get everyone together at the same time. Did not feel safe at that hotel at all. Run to another hotel.

"Okay Stay"

3
User 15/12/2017

Hotel is a bit dated, and the location along a major road made everyone's stay too noisy. Construction directly in the rear began too early, ended too late, making for a poor experience for guests staying in the rear rooms.

"Couples"

4
User 14/12/2017

Great location. We loved being at the end of River Street so we could walk the entire thing. Great service. Good breakfast for a free one. Eggs, potatoes, bacon, sausage, cereal, waffles, and juice. Great room. No blanket on the beds but they were happy to give us a couple of thin ones at the desk. We were a little irritated at the $20 a day to park. Never saw it anywhere so didn't expect it. Beds are hard as a rock, if you like those to sleep on. Hotel behind it is under construction. They can't help that we were woken up at 6 am every day with extremely loud construction work until dark but it sucks.

"Savannah sojourn"

4
Michael G, Spartanburg, SC, United States 14/12/2017

Stayed at the BW on Bay St for couple of nights and had a good experience. The value, based on other hotel/motels in the area, was very good. A great location with easy access to downtown Savannah, restaurants and sights. The room was very clean but breakfast could have been a little better (ran out of bacon and sausage on first morning but found out more was available about 20 minutes after our breakfast). Very friendly staff,.

"Best Western Savannah Historic District, Savannah, GEORGIA"

5
P1621DFpatm, United States 09/12/2017

Excellent hotel. The breakfast was very good and each morning had different food selections. Room was clean. The hotel was close to very thing in downtown historic Savannah. I would recommend this hotel. Very pleased with my stay.

"Great Concierge service and an excellent location"

5
Bob W, Ottawa, Canada 08/12/2017

We booked into this property for two nights as it's located within the historic disctrict. The rooms are clean and the service is very good. Complimentary breakfasts are good as well. The Concierge, Mary, was excellent. We had booked a tour for the following night however, in the meantime, my wife became sick with a bad cold. We had paid cash and asked for a reimbursement from the tour operator. No problem as Mary obtained it relatively promptly. We were impressed. So, a special thanks to Mary and to the tour operator - Old Savannah Tours.

"I would try somewhere else next time"

3
ISellSyn, Brick, New Jersey 06/12/2017

My experience here was OK. Cleaning staff was very friendly and the room was clean so I appreciate their work. The front desk staff was efficent but not welcoming and when I lost my key they simply gave me a new one without asking for ID. This did not make me feel safe. The room itself was fine. Bed and pillows were comfortable, only complaint is the shower pressure was bad. Breakfast was free and your usual continental fare. Not very good. I only bothered to go there the first day and then passed on it. Coffee was terrible. The worst thing was the construction zone 20 feet from my door. Every morning we were woken at 7 am. It was super loud! Ear plugs were free but did not completely block out the noise. It was hard to sleep in at all on my vacation. I would try a new hotel if i returned to the area although this was a pretty convenient location within walking distance to lots of good places.

"Good Location & Value for Stay"

4
technomage, Sumter, South Carolina 05/12/2017

This hotel is right on the edge of the historic district and in easy walking distance of everything. My room was very clean, large, and comfortable and very quiet for being down town. The only minor thing was the blinds did have a gap which unfortunately let the street light shine right on my face. This was solved by inserting a black plastic sack in the gap, but I wish hotels did have black out curtains as well as the wooden shutters because they really didn't work as well as they could've. Parking was done by placard. I never needed to drive the entire weekend so it was no issue. I'd definately stay again if I'm ever back in that area.

"Great night stay in a great room"

4
Shaneen18, Brisbane Region, Australia 04/12/2017

I always love Best Western's, they never seem to disappoint. The rooms were very spacious with 2 double comfy beds and a large bathroom, which was brilliant, I loved the space! The room was very clean, the only thing that was a little annoying was the construction happening next door to what looks like new apartments. This Best Western is in quite a good location too, only a short stroll to the main town centre and a short stroll to the river. They also had a really yummy breakfast. I would stay here again.

"Nice Accommodations"

4
Marci M, United States 28/11/2017

We booked a trip through an agency and didn't have a choice of hotels for our stay in Savannah. To be a chain hotel, the accommodations at this BW Plus were nice. The room was large and the bed was comfortable. The breakfast buffet had many options, including hot items. Concierge was helpful in identifying restaurants and activities in the area. If you're going to Savannah for the historic feel and atmosphere, this is not the ideal location, though. It's sort of on the periphery of the historic district. We traveled by train and did not have a car. So it was a good walk to most locations we wanted to visit throughout the historic district.

"Convenient location"

3
Julie S, Winter Springs, Florida, United States 27/11/2017

Great location, rooms OK, worn in places, smells on carpet made it hard to sleep unless you like the smell of vomit, noise from local bars very loud but they provide a noise diffuser in the room which helped. Yes why 3 star rating? I doubt the Maid staff realized the horrendous odor on a basic clean up of the room.

"Fantastic hotel stay"

5
Randall M, Columbus, Georgia 27/11/2017

Excellent service and nice room location. Comfortable, clean room. Wonderful breakfast. Super location on Bay Street. Entire hotel staff provided the utmost in courteous "Southern Hospitality". Look forward to future stays at this Savannah Historic District Best Western hotel!

"Savannah, GA"

4
jord494, Bolivar, Ohio 27/11/2017

The hotel is in a great location in the historic district of Savannah. There was a hotel being built behind the hotel, but given that we weren't in our room much it pwasn't a problem. Would definitely stay here again!

"Disapointed"

1
Annette T, Flagler Beach, United States 27/11/2017

We used the few points we had saved and had to spend $35.00 to buy the remainder points needed to book the night. Could not watch a show we wanted, very noisey, bed was uncomfortable. Internet very slow. Over all for what we had to pay and use totally not worth it.

"Competitive Prices for Downtown Hotel"

4
rustinv, Athens, United States 23/11/2017

Be warned that construction is going on at this location at the time of this writing (Nov 2017). However, we always had a parking spot. The breakfast choices are fantastic. Lots of fresh hot foods to eat in addition to standard breakfast fare of cereal, yogurt, etc. Very nice staff.

"Dirty rooms and unfriendly staff"

2
User 22/11/2017

There was hair in the bathroom floor, toilet seat and tub in our room. The staff seemed like they did not want to be there and if you asked them a question, it seemed like you were bothering them. We checked in in the evening and in the morning we were woken up by VERY loud construction noises that started at 6am. Our room was located right tenedor to them.

"Good location but noisy"

3
big-bill3, Ipswich UK 21/11/2017

We stopped over to check out Savannah. Good location for River Walk but as it is located on the main highway through Savannah it's very noisy. Breakfast was good even the cooked items. ATM only charges $2.75

"Savannah Business Trip"

4
richardcE2758PT, Safety Harbor, FL, United States 20/11/2017

Wonderful hotel in the heart of historic Savannah. Close proximity to all the wonderful sites including great restaurants and River Walk. The Rate was way below their competition and the cost wont break the expense report!

"Winter break"

3
S9607HEwilliamb, Derby 15/11/2017

Good location, breakfast good but very limited space. Reception (some) a bit abrasive and not particularly welcoming.some new construction building in progress nearby including weekends.car parking a bit of a lottery

"Clean, friendly, cheap, and GREAT location for the price"

4
peterlJ7049NI, Huntersville, United States 13/11/2017

Just like the title says. Everyone was very friendly, breakfast is provided, and the room was clean. Don't need much more than that when the room is as inexpensive as this one. I paid almost half the price of the others that are all within 1-2 blocks of this hotel and got all I needed for a quick work trip.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Peter! Thank you for taking the time to leave us a review on Tripadvisor! I am so happy to hear that you enjoyed your visit to Savannah, as well as your stay with Best Western! We hope that on your next visit, you will stay with us again! Have a wonderful rest of the week! Maria C Front Office Manager

"Excellent Hotel"

5
Mark N, Orlando, Florida 10/11/2017

Great Location, clean rooms, friendly staff. It was a perfect location for the Rock N Roll marathon weekend. Started breakfast early for us runners. The breakfast had a wide choice, more than just a continental!

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Mark N! Thank you so much for your review! I am so happy to hear that you enjoyed your stay with us, and we look forward to hosting you again next year for the Marathon! Have a great week Maria C Front Office Manager

"Great location"

3
Angela C, Tampa, Florida 09/11/2017

This is an older property that has a great location to historic Savannah. It needs updating but the beds were comfortable and WiFi worked well. There is construction right behind hotel but we did not find it a problem. Free breakfast is basic fare but severely lacking in fruit. The receptionist staff are friendly and very helpful. Bathroom floor was not clean and they did not replace used towels for our second day. Cleaning and breakfast staff were not friendly or helpful.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Angela C Thank you so much for taking the time to leave us a review on Trip Advisor. I am happy to hear that your overall experience was a great one! I will speak with our Housekeeping manager over the issues you did encounter with your room, and we most certainly will make the changes that need to be made. Have a wonderful week Maria C Front Office Manager

"An un-cared for Motel adjacent to a noisy construction site."

1
User 08/11/2017

We stayed in the Best Western (Historic district) October 21st - 24th 2017 and it was abysmal. It was not a hotel; it was a motel. Immediately opposite our room there was a noisy construction site which started work at 07.00. The room was very scruffy and is in need of decoration, the easy chair and foot stool were very dirty and the carpet needed repair. Also the bathroom floor was not clean (see attached photos) It does not appear that the room had been vacuumed for a few days and was not done during our stay. On the second day the room was not serviced at all and the third day the beds were just covered up but not made properly. The staff were not at all friendly, they never asked how we were or if we had a nice day as in other hotels on our USA trip. They did not seem to care about us. The exception to this was the tourist advice lady in the concierge who provided us with an excellent service. The complimentary breakfast was adequate but it was sometimes difficult to find a table. Sitting outside meant sitting with smokers in what was supposed to be a smoke free hotel. There are much better hotels close to this one I strongly advise visitors not to use this Motel.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Carol B Thank you for taking the time to leave us a review on Trip Advisor. We appreciate any and all of our guest reviews and comments. I do apologize that you encountered some issues while staying with us. I will share this with my team here at the Best Western Historic District and make the changes that need to be made. Have a wonderful Week Maria C Front Office Manager

"Good stay for the rate"

5
User 08/11/2017

The room was nice. Nothing fancy, but that's not needed for somewhere to lay my head at night. The construction was annoying behind the hotel, but we were for warned. Our neighboring room had a late night police encounter, that was interesting, but not the hotels fault. They handled the situation well. The breakfast was good & location of the hotel was great! Right by the city market & river street. I will definitely recommend this hotel to someone who want to visit Savannah and not spend an arm & leg on accommodations!

"Wonderful Savanah"

5
Lovevacations5092009, Bayville, New Jersey 06/11/2017

This was a GREAT place to stay in Savannah. Perfect location to either get the trolley or just walk to many locations. Marybeth the concierge was so very helpful to our experience in Savannah. Wonderful Can't wait to go back

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Lovevacations5092009!! THANK YOU SO MUCH FOR YOUR REVIEW! I am so happy to hear that you enjoyed your stay with us, and that Mrs. Marybeth was so helpful! We look forward to having you stay with us again! Maria C Front Office Manager

"Old worn out hotel"

1
User 06/11/2017

My husband and I booked a room for the weekend of Halloween. Wow was this ever a mistake. Decided to just deal with the fact that the room was old and worn out looking, toilet wouldn't flush well (gross). We checked out Saturday morning, after a one night stay. At $258 a night I didn't feel we should pay that much for what we got and worked out something with day mngr thought he thought I should have gone somewhere else if I wasn't satisfied, there were no more rooms in Savannah! I booked the room directly with Best Western and no one thought they should let me know about the construction right out side our door. So we were awakened a little before 7 Sat morn. Had to park on the other side of the facility from our room because our parking spot at our room was taken...Had to go to another Best Western in Hilton Head which required me to change all our plans. Still haven't heard back from their corporate office despite leaving a msg requesting someone contact me. I guess we aren't valued very much by the folks at Best Western. Lesson learned Best Western Savannah.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Ggbysjkbf Thank you so much for taking the time to leave us a review, I sincerely apologize for any issues you may have encountered while staying with us. I most certainly would like to hear about your stay, and where we went wrong, and would like to make this situation right with you and your husband. We value every guest, and their experience and are upset that we did not meet or exceed ours or your expectations. please call me at 912-233-1011, Hope to hear from you soon Maria C Front office Manager

"Smelly Expensive Mess"

1
cynthiacW7385GI, Jackson, Georgia 31/10/2017

Over priced for a dirty, smelly room that was way over priced. There were yelling young adults at 2am in the morning outside our door and construction at the rear of building that started at 7am. We will NEVER stay there again and will NOT recommend it at all.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
CynthiacW7385GI Thank you so much for taking the time to leave us a review on TripAdvisor We appreciate all feedbacks our guest have to give. I do apologize for any inconveniences you encountered while staying with us. Unfortunately being located in the Historic Area, you will come in counter with Your Day life, and Your night life visitors. Have a Wonderful Week Maria C Front Office Manager

"Friendly personnel, noisy room"

3
JanFromE, Enschede 28/10/2017

I slept in this hotel on a Saturday night in October. My reception, arriving late at night, was really friendly. I felt directly welcome and it stayed like that during my stay: whoever I met from the personnel was lovely and friendly. My room was at the back of the building, facing the river (though there were some buildings in between the hotel and the river). Unfortunately there was a lot of noise from outside at least up to 3 o'clock, with noisy cars arriving and leaving and people speaking loudly at the neighbouring road. Breakfast was not exciting: all yoghurt came in plastic and the choice of fruit was limited. You could bake your own wafers though.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
JanFromE, Thank you so much for your review. I am happy to hear that you enjoyed our staff, and that we made a great impression. I do apologize for any noise issues you may have encountered while staying with us. We do hope that you will consider staying with us again, in hopes to make every aspect of your stay memorable. Have a great Week Maria C Front Office Manager

"It's the "historic" location and the one night stay"

3
HillCountryTxn, TX Hill Country 28/10/2017

Prices in all the "historic district" properties seem silly high to me, though this place at least accepts one night stays. Last trip we stayed at the river inn, would have again but they required 2 nights, though it really is a historical building with great river view. The river side view here is a power plant or something. Rooms are average for BW and the on site parking beats the parking garage down the street and may be the best feature. And, there's the noise, not only construction on the back side but traffic on the front side rooms. Seriously, I had to check to see if a window was open! Not just the big trucks on Bay, but the motorcycles, cars and boisterous pedestrians and (drinking) hotel guests. Only thing I didn't hear we're the historic carriages. Like real estate... location, location...

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
HillCountry TXN Thank you for taking the time to leave a review! I do apologize for any issues you may have encountered while staying with us. Unfortunately being located in Historic Downtown, you have your night life and day life noises. We do hope that the construction going on in the back, while decrease with them, moving to the interior construction. I do hope that other than this, you did enjoy our complimentary hot breakfast, and your room. Have a Wonderful Week Maria C Front Office Manager

"horrible woman at front desk"

2
User 26/10/2017

repeatedly call front desk to make reservations, woman told she would call back in 5 minutes, never did. rude when I finally arrived, but in her defense she was extremely busy, hotel management needs to get more help at front desk!!!!

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Christinah, Thank you for taking the time to leave us a review We appreciate any and all feed back from our guest. I most certainly will make sure there is enough back up at the Front Desk. Have a wonderful Week Maria C Front Office Manager

"Navy Reunion"

5
Fran R, Savannah, Georgia 24/10/2017

Every year, we look for a hotel that will meet our needs. Our needs were met here and we were in walking distance to many places of interest. The staff was very friendly and helpful. Our rooms were clean and comfortable. Worth the stay.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Fran R! Thank you so much for taking the time to leave us a review! I am so happy that you enjoyed your Navy Reunion as well, as enjoying your stay with us! We hope everyone arrived safely back home! Maria C Front Office Manager

"Construction nearby ruined it"

3
N9026UXlauran, California, United States 23/10/2017

I had several conversations with the hotel prior to my arrival and the nearby construction was never mentioned. Nor was it on the website. Big fail! Details of our reservations were not accurate, despite those same several conversations. We were a large family with multiple rooms. Who was paying, who could get a key, etc. not handled well. I believe more training is needed to refine the actions of the staff to be consistent and caring about your guests.

"Rooms nice, construction site next to the back of the hotel Not nice"

3
User 23/10/2017

This is a normal Best Western hotel. We have stayed in them fairly often as a family. (2 adults, 2 children). The rooms were well kept and comfortable. The included breakfast is always nice for a family trying to keep costs down. The location of the hotel is great for those wishing to explore the historic district. City market and the Trolley stops are an easy walk away. The problem with this hotel has to do with a construction site for a new hotel just across a one lane street from the back of the hotel. It is unclear how long the construction will take but it serves as a wake up call for anyone in those back rooms at or before 7am. In addition, this is a pet friendly hotel and we had two dogs next door which barked at the construction workers and the noise, providing additional noise at that early hour.

"Great dog friendly hotel!"

5
shannonedwardr, Orlando, Florida 23/10/2017

We had an amazing experience at this hotel! It was clean and nicely decorated which isn't always something you see at a pet friendly hotel. Breakfast was great with lots to choose from and the staff was very friendly. Thank you for a fantastic stay!

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Shannonedwardr! Thank you so much for leaving us a review on TripAdvisor. I so happy to hear that you enjoyed your stay with us! We hope to see you on your next visit to Savannah! Safe Travels Maria C Front Office Manager

"Great Riverfront location"

5
rudolphp317, Melbourne, Florida 19/10/2017

Walking distance to riverfront or central park. $20 to park at hotel. Construction in back caused cars parked in rear of hotel to wait until equipment was moved to enter or leave. Room was big and clean.

"Ripp Off Artist."

2
Israel A, TAMPA, United States 18/10/2017

Made reservation for one day (months in advance) the total charges was $139.55 (AAA rate) When I arrive at the hotel I requested that I was going to stay a second day on it. The clerk only told me that there was a $20.00 charge added for parking ny vehicle at hotel. ????I told her that I had never heard of any hotel charging for parking. But we did stayed not knowing to our surprize the were gonna charge us more for the second day, the clerk never mention to me that it was going to be a different rate for the next day. So to our surprise my bill for the second $187.71 plus the $139.55 for the first day so my total will be $327.26 for the two days, instaed of the $279.10 that should have been, when I confront her about it she said the rate change because my first day was monday but on tuesday the rates went up????????WTF....HOW CONVINIENCE.....I paid that because I did not want to humiliate my wife at that moment or worst get arrested.....I had visited Best Western in various locations on the east coast and this ones took the cake, NO MORE BUSINESS FROM ME.

"Very Nice Hotel and Resort"

5
I9141GYangelap, Macon, United States 18/10/2017

Everyone was cordial, helpful, and was able to answer all of my questions. Someone was always at the front desk. They knew directions on how to get to places in the community.The only problem was that the parking lot was full, but they did provide parking at a reduced rate across the street from the hotel, so that was a better deal. I would probably stay there again if need be.

"very nice hotel"

4
User 17/10/2017

great location, price in line with other hotels in the area. Big surprise was the $20.00 per day charge to park in the hotel parking lot. Close to River Street and many good places to hear live music. Enjoyed our stay and would come back again.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
B7542QNstevenm, Thank you for taking the time to leave us a review. We greatly appreciate all feed back from our guest. I am happy to hear that you enjoyed your stay with us, and enjoyed our great location, right of Bay street. Everything is literally within walking distance. I do apologize for any inconveniences you may have encountered with parking. Unfortunately being located in the Historic District parking is charged. We do offer an alternative, we have a off site parking lot, which we charge 15 dollars for a night. Saves a few dollars, and Security walks that premises as well. We are looking forward to having you stay with us on your next visit! Safe Travels Maria C Front Office Manager

"what to watch for"

3
R846TVwayneb, Kirkfield, Canada 16/10/2017

check your bill charges for parking extra amenities are close staff is very friendly wifi was the pits off and on throughout the stay and tv remote would not work reported to staff. City tour was great with exceptional history by driver. walking to water front close and central area also close

"Breakfast good, housekeeping not so much"

3
Shortcake1972, Acworth, Georgia 10/10/2017

First off, this is more of a motel rather than a hotel. Doors to rooms open to parking lot Free included breakfast was great : lots of choices: bacon,eggs,sausage,coffee, juice, muffins, fruit, oatmeal, yogurt and waffles. The food services staff was wonderful and very kind. Beds in room very comfortable and room was nice. I don't really understand the housekeeping issue ( maybe they don't have enough staff?) the day after our first night when we came back to our room mid afternoon, the room hadn't been serviced and we were out of toilet paper, tissues and soap. I couldn't get anyone to answer the front desk after trying multiple times so I went down to the front desk and informed them our room hadn't been serviced and was told we had a "do not disturb" sign on our door. This was not only untrue but impossible as there wasn't even a sign anywhere in our room or on our room indicating either do not disturb or please service room. I was also told that the housekeeping staff had already left for the day which, being it was the afternoon, I thought very odd. I was asked what was needed from housekeeping the following day (another odd question since every "hotel" or even "motel" I've ever stayed in has had housekeeping come everyday for everything.) The following day our room was serviced. I'm not sure Best Western knows of this issue but I've never seen it in any Best Western or any hotel I've ever stayed in. There was a lot of noise coming from drunk people fighting and hollering right outside in the parking lot as well but being Octoberfest, that is to be expected I suppose. Other than that, the location was great and we didn't have any issues regarding the construction since we were out enjoying the city during the day. I would consider staying again if the housekeeping issue is rectified. No guest should have to go down to the front desk for toilet paper or to make sure their room is cleaned and restocked.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
ShortCake1972, I do apologize for the inconvenience you encountered while staying with us. I will be speaking with our Housekeeping manager over this issue, and try to pinpoint what exactly happened that day. I would like to look more into your reservation and stay with us. If you could as your earliest convenience give me a call, so that I could I would greatly appreciate it! We do hope that you will consider staying with us again, here at Best Western Savannah Historic district we hold ourselves to high standards and We are embarrassed that this occurred. Looking forward to hearing from you soon Maria C Front Office Manager

"Average"

3
Z2491HRpamelar, NY, United States 09/10/2017

The location was convenient but hotel average. Not enough seating at breakfast. Comfortable beds. Not enough parking available. The concierge service was very helpful. The front desk staff were very friendly and helpful.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
z2491HRpamelar, Thank you so much for taking the time to leave us a review! I am happy to hear that out location was beneficial for you visit to Savannah. I do apologize for any inconveniences you may have encountered during breakfast, and our parking. I do hope this will not stop you from staying with us again, on your next visit to Savannah. Safe Travels Maria. C Front Office Manager

"Sav BW"

4
User 09/10/2017

great location, a bit noisy though, good breakfast buffet parking is a bit of a problem, very limited accomadting for a large group, we had a bachelorette party and worked out very well, able to walk to restaurants and clubs

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
ReneeS! Thank you you so much!! We are so happy to hear that you enjoyed your stay with us. We hope you have an amazing Wedding Experience!! Have a Wonderful Week Maria C Front Office Manager

"Ok"

3
T1721KYroys, Rittman, Ohio 07/10/2017

Place was fine we don't need much we just like to sleep a little bit while on vacation. Wish there were places that would only charge for the seven eight hours in the shower you're using. For we don't live in hotels nor do we care to being a hotel if we're not sleeping or showering. I know that makes us different than other people so that's why our review maybe a little harsh.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
T1721KYroys!, Thank you for taking the time to leave us a review. Unfortunately I am not sure if there are any places in Savannah that only charge for sleep and bathing. I am however happy to hear that while you stayed with us, you really spent your time roaming the Historic City and taking in all that Savannah has to offer. I hope that you enjoyed your stay and vacation. Safe Travels Maria C Front Office Manager

"If you like the smell of wet dog.... stay here."

2
Jerry R, Tierra Verde, Florida 07/10/2017

I had a terrible weekend in this motel. The rooms smell like wet dogs. My AC did not work properly and the room was damp. The bathroom sink drained on the bathroom floor. I was moved to another room after my first night and promised a credit for my first nights stay, and an emailed receipt. Neither has arrived.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Jerry R., Thank you for taking the time to leave us a review. If you could please call me at your earliest convenience so that I can look into your reservation and confirm the credit you were to receive as well as the receipt. This is usually given to you at check out, but in case this was missed, I wanted to confirm the email address on file that way, it may be emailed. I do apologize for the inconvenience you encountered while staying at our Hotel. Here at Best Western we hold ourselves to a high expectation, and are embarrassed that we did not meet our standards or exceed them. Have a Great Week, Maria C Front Office Manager

"Best western"

2
Ldtq, Massachusettes 03/10/2017

Poor Stay very loud traffic along with construction front and back of hotel but was posted Cleaning staff not so good not up to leaving items like towels and soaps 2 times door to get into jammed each day and reported breakfast was a 10..

"Decent not great."

3
RMcFall, Atlanta, Georgia 02/10/2017

Overall it's an fair hotel. The cleaning crew needs to step it up (dirty toilet paper when we arrived in our room and no fresh towels without asking), but other than that we had no problems. I would stay there again.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
RMcFall! Thank you so much for taking the time to leave us a review! We greatly appreciate all feedback. I will be speaking with the housekeeping Manager over this! I apologize for this, here at Best Western Savannah Historic District we hold ourselves to high expectations. I hope we see you again, and are able to exceed your expectations. Have a great week! Maria C Front Office Manager

"Savannah"

3
Belinda R, Wedowee, Alabama 25/09/2017

Decent place to stay; staff was great; breakfast was good, however, parking was crowded and cost $20 per day; the noise from the street was VERY loud all night long; Construction in progress between BW and the River was not the view I had hoped for.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Belinda R! Thank you for taking the time to leave us a review! I am very sorry to hear that noise was a inconvenience during your stay with us. Construction is going on behind the hotel, we hope to see the noise decrease in the Month of October and November since construction on the exterior will be finished. We are located off of Bay street, that also turns into Highway 80, and unfortunately it is a busy street. I am however happy to hear that you enjoyed breakfast and our lovely staff! We hope that on your next visit to Savannah you will give us another opportunity to exceed your expectations with your stay! Have a Lovely Week Maria C Front Office Manager

"GREAT PLACE TO STAY IN SAVANNAH!"

5
Christine S, Dover, Delaware 24/09/2017

It was clean, and while we arrived early (before 12noon) they were able to give us a room that was ready before the 4pm check-in time. The staff was friendly and the concierge was extremely helpful with tours and information etc. The location was perfect ~ close to historic areas, riverfront, and city center shopping district. I would definitely stay there again.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Christine S! Thank you so much for taking the time to leave us a review on TripAdvisor! I am delighted to hear that you enjoyed your stay with us! And we look forward to having you stay with us again. Travel Safely! Have a great week! Maria C Front Office manager

"Hotel staff can make a great trip even better"

5
189ronaldh, Birmingham, United States 24/09/2017

ABSOLUTELY WONDERFUL STAFF. Everyone working there was exceptionally friendly and helpful all of the time. Seriously-even the man working on the lovely pool had it up and running ahead of the posted schedule. ALL OF THEM, the great location, perfect parking situation (I didn't even use the car once anyway)security, nice clean room, bathroom,closet,comfortable bed and everything working-wifi to refrigerator- made seeing beautiful Savanna even much better than it is to begin with. AND this is a genuinely PET FRIENDLY establishment. As for any construction going on behind the hotel: I didn't hear a word about it from any other guests, didn't even know it was going on till I actually saw it by walking back behind the property and I consider it a NON ISSUE- PERIOD.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
189Ronaldh! Thank you so much for taking the time to leave us a review!!! I am so happy to hear that you enjoyed every aspect of your stay!!! I am beyond thrilled that you enjoyed our staff and that we exceeded your expectations!! We hope to see you on your next visit to Savannah! Have a wonderful week! Maria C Front Office Manager

"Great value and location"

5
vicki7984, Ohio 24/09/2017

We always stay here when we visit Savannah. Easy walk to waterfront. Rooms are spacious and clean. Pool is nice and private. Check in was fast and easy. Plenty of parking. Great hot breakfast with hot and cold items.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Vicki7984! Thank you so much for taking the time to leave us a review! I am so happy to hear that you enjoyed your stay with us. We are only two blocks from the waterfront, and located right off of Bay street, everything is in walking distance. We appreciate all feed back!! Have a great week! Maria C Front Office Manager

"Spend a few dollars more and get better. It's worth it!"

3
fun g, Fort Lauderdale, Florida 19/09/2017

Property is located next to construction and could hear noise. Rooms were clean. Breakfast was better than continental but average for downtown savannah hotels. Food items were warm-cold and need to be microwaved. Had issues with no housekeeping and reported it. It took 3 requests over a 6 hour period to get someone to clean our room. We left room at 11:45am and let the front desk no when we left. after the 3rd request for housekeeping, we were advised that if you are not out of the room by 11am, your room will not get cleaned. Overall, the beds were nice but being from Savanah and returning their quite frequently to see family I have stayed in the majority of the downtown hotels. While the Best Western is a good price for the location, if you look at similar hotels in the area, if you spend a few dollars more, you can get a much better hotel.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Fun G, Thank you for taking the time to review us on TripAdvisor. We appreciate all feedback from our guest. I will be speaking with my Front Desk staff, as well as the Housekeeping Manager over your review. To clarify communication and guest needs. Thank you again Have a great weekend! Maria C Front Office Manager

"Too expensive for what we do indeed get for the price"

3
cloudineg, lawrenceville, United States 18/09/2017

First time staying in a hotel in Savannah. It says it is a hotel but it's more of a motel since it faces the busy street or a huge construction site. Construction began at around 8am....which is very inconsiderate. Parking is $20 a day, which is a ridiculous price. Save your money and book an actual hotel.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Cloudineg, Thank you for taking the time review us on Trip Advisor. We appreciate the feedback. Best Western Savannah Historic District is a exterior Hotel. Unfortunately that does leave us open to Bay street and Williamson street. I apologize for any inconvenience this may have caused you during your trip. Construction has a permit to start work from 7am to 7pm, but we are looking forward to them wrapping up the exterior work in the month of October. Have a great day! Front Office Manager Maria. C

"You will get taken for parking but the hotel stay was okay."

4
Linda196114, Bradenton Beach, Florida 17/09/2017

The hotel staff was great but the should let you know you have to pay $20 for parking before booking. I definitely would have gone somewhere not in historic district. Corporate greed. The breakfast was decent enough.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Linda196114 Thank you for taking the time for leaving us a review! I am happy to hear that over all you enjoyed your stay with us here at the Best Western Savannah Historic District. I do apologize for any inconvenience the parking fee may have caused you during your stay with us. I hope that you have a Great Week! Maria C Front Office Manager

"Evacuating Irma "

2
jdedcdcd, Browns Summit, North Carolina 15/09/2017

This hotel is in a very shady area of town. Too many random individuals walking around all during the night in the area. The rooms are ok, beds were very uncomfortable. Our puppy found glass on the floor! Rooms are open to the outside?and property does not have a fence or barrier.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Jdedcdcd, Thank you for taking the time to review us on TripAdvisor. I did speak with our Housekeeping manager, after speaking with you over the glass being found in the room. We do have Officers off duty that provide security during the night to minimize any trespassing that may be occurring. Being an exterior hotel, our rooms are located off of walk ways. I do apologize for any inconveniences that this may have caused your during your stay. I hope that you arrived safely to your destination. Have a great weekend Maria C Front Office Manager

"good value in great location"

4
Armin P, Miami, Florida 13/09/2017

The Hotel all in all needs a little update, but is clean and the location is unbeatable. At the time we where there there was construction going on at the nearby property, so during the day it was very noisy, but it stopped during the night.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Armin P! Thank you for taking the time to review Best Western Savannah Historic District. We are looking into a renovation in the beginning of next year for our guest rooms, and We are all very excited to see the new changes! We hope that once this renovation is done, You will stay with us again. Have a Great Week Maria C Front Office Manager

"Great bed, not so great shower"

4
User 11/09/2017

The room was nice. However, the shower wasn't very clean the first day. The bed was wonderful and comfortable.Location of room wasn't ideal, as we could hear highway noise, but that wasn't a deal breaker. Savannah is an awesome city.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
BobN3104PO! Thank you for taking the time to review the Best Western Savannah Historic District! I do apologize the inconvenience you may have encountered. I will be speaking to our Housekeeping Manager. We hope to see you stay with us again on your next visit to Savannah. please feel free to call 912-233-1011 Have a great week! Maria C Front Office Manager

"Excellent stay."

5
Bob1258, Spokane, Washington 10/09/2017

This is a great place to stay. The hotel and location were perfect for our trip. I would stay there again. In the morning at breakfast we were met everyday with a smiling and accommodating wonderful lady named Melody. She started our day with with joy. Thanks to you darlin'.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Bob1258 Thank you so much for taking the time to review us on TripAdvisor. I am so pleased to hear that you enjoyed your stay with us! I most certainly will inform Melanie, that you enjoyed her Breakfast Cheer! We hope to see you on your next visit Savannah! Have a Great Week Maria C Front Office Manager

"Stay in Savannah"

4
Janet T, Lutz 09/09/2017

The only thing that bothered me was paying for parking and I could not park at the hotel as all of the parking was taken. Had to park at a near by lot. When reservations were made this was not disclosed to pay for parking. If this is something that is charge it should be disclosed up front.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Janet T, Thank you so much for taking the time to review us on TripAdvisor. I do apologize for any inconvenience this may have caused you. I have spoken with my Front Desk staff, to make sure that if we are booking reservations over the phone, we are informing our future guest of Parking Fees. Have a Great Day Maria C Front Office Manager

"What a great time!"

5
garymZ2489WD, Indianapolis, United States 05/09/2017

Stayed at the Best Western while doing site seeing in Savannah. The staff was friendly and you could walk to many of the sites from the hotel. If you did an Old Savannah Tour they would pick you up at the hotel. The hotel was clean and safe. Looking forward to another getaway soon.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
GarymZ2489WD! Thank you for taking the time to leave us a review here on TripAdvisor! I am pleased to hear that you enjoyed your stay with us here at the Best Western Savannah Historic District! We look forward to hosting you again, on your next trip to Savannah! Have a Wonderful Week Maria C Front Office Manager

"Great customer service but room was disgusting."

2
User 03/09/2017

Customer service is great. The room itself was incredibly dirty. I don't know how someone could say it was cleaned. The floor was terrible. There was pubic hair in the bathroom and bathtub. Dust everywhere (a fingernail/toenail was on the table by the phone). The refrigerator was gross. Even the cups had gross stuff on it. $150 a night plus parking? 100% not worth it.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Elizabeth C, Thank you for taking the time to leave us a review on TripAdvisor! I would love to have the chance to talk you over your stay, that way I can speak with our Housekeeper manager with a bit more detail. I do apologize for the inconvenience they may have caused you during your stay. Here at Best Western we hold ourselves to high standards! This is most certainly not acceptable. Please feel free to give us a call 912-233-1011 Thank you so much Maria C Front Office manager

"Clean family motel."

4
Rob_mtl, Montreal, Quebec, Canada 02/09/2017

Clean family motel with swimming pool, breakfast included. Motel is at the beginning of historic distract and short walk to many restaurants. Wireless internet reception very poor in the rooms and could only connect in lobby. Rooms clean and spacious.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Rob_mtl! Thank you for taking the time to review us! I am happy to hear that you and your family enjoyed your stay with us here at the Best Western Savannah Historic District. We are located right on the corner of Bay street and Martin Luther King, perfect location to be in walking distance to the riverfront, City Market, Broughton Street, and of course Bay street. I most certainly will be speaking with Our Chief Engineer over the wifi, and making sure we are not having any issues with room connections. Thank you again! Have a Great Week! Maria C Front Office Manager

"Excellent Customer Service"

5
kreneev, Augusta, Georgia 02/09/2017

First and foremost the customer service was great!!!! She was very personable and helpful. Room was great! We had a refrigerator which we needed.. Nice breakfast layout. Friendly staff all together....

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Kreneev! Thank you for taking the time to review our property! I am so pleased to hear that you enjoyed your stay with us! We hope to have you stay with us again! Have a Amazing Week! Maria. C Front Office Manager

"Miss Managed and Miss Serviced"

2
Ralph6269, Englewood, Florida 01/09/2017

Location - Good: Price - Reasonable; Quality Poor at best. Broke towel racks; Smashed Clock Radio; Town Lamp Shades. Security horrible. No one needs a key to enter hallways to guest rooms. Street people arrive to partake in free breakfast; Room carpets NEVER vacuumed.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Mr. Ralph6269 Thank you for your review. I would like to further discuss your stay, and apologize that it did not meet your standard. At your earliest convenience please contact me at 9122331011 Thank you Have a great week Maria. C Front Office Manager

"Historic District"

5
lynnew185, Savannah, United States 31/08/2017

This is our second time in Savannah. It is an excellent place to stay. Convenient to River St. and shops. Mary, the concierge, is wonderful. She has excellent recommendations. This is our second time here. The trolley tour is a great way to get around the city. We walked everywhere this time around.

"A drive north thru the southern costal states"

3
L Donald L, Scottsdale, Arizona 30/08/2017

We were very pleased to find a location close in town Savanna, on the River and close to the Riverwalk. Having stayed regularly at Best Western facilities, I was supposed at the Plus Designation for this unit. Friendly yes, well located of course but being crowded out by large surrounding new construction.

"Best Hotel to Stay At"

5
User 29/08/2017

Rooms are always clean and above standard... Staff is always very helpful... Breakfast is over the top!!! Wi Fi is excellent and easy to connect... Pt Room is very clean and machines work well.. Manager and staff always very courteous...

"Pleasent stay"

5
W7370BKwalterr, fort lauderdale, United States 28/08/2017

Clean, secure, attentive staff--Nice room! Will come back again...Excellent location near the river front in the historical district...Staff was attentive...Housekeeping did a wonderful job to make sure my stay was enjoyable...Room was clean and modern...

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
W7370BKwalterr! Thank you so much for the great review!!! I am so happy to hear you enjoyed your stay with us, here at Best Western Savannah Historic District. We try to exceed all expectations our guest have, and strive to make each stay memorable. We hope to see you on your next visit to Savannah! Have a Wonderful Day!! Maria. C Front Office Manager

"Location beats all"

3
Julie F, Ocala, United States 25/08/2017

The proximity of this hotel to the historic district is the most significant trait for choosing this location. But so are many other chain hotels within a block or two. Our room was satisfactory except for the inadequacy of the outside light block. There were tracks for curtains for this, but no curtains. Breakfast was also adequate, but go enjoy some of the many other restaurants Savannah has to offer.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Julie. F ! Thank you for your review! We are planning to renovate early next year (Guest Rooms) If I am not mistaken this maybe something they are looking into. We are located right off of Bay street, in down town Savannah. Everything is in walking distance, and we most certainly have AMAZING restaurants near us. Have a great day! Maria C Front Office Manager

"Dated room with construction "

2
jsalliotte, Naples, Florida 22/08/2017

Great location however room dated with mold on walls in bathroom. Heavy construction behind hotel they begin work at 7:30 with noise and parking everywhere. Some cars in hotel spots got blocked in with equipment.

"Decent hotel"

3
Jennifer R, BLOOMINGTON, United States 16/08/2017

It was a fine hotel, but a little run down. When I called to make my reservation, the man at the front desk took my number and said he'd call me back in 10 minutes because there were several people at the desk needing help. He didn't call back, I waited 30 minutes, so I called back. Someone else answered and said that things had just calmed down when I called. That doesn't bother me, but there was only one room left, and I wonder if they would have given it to someone else if I hadn't called back when I did. The concierge was incredibly helpful. Due to a late delivery, there wasn't enough breakfast for everyone, so the concierge recommended a restaurant that was delicious. As others mentioned, the construction was bothersome, paying for parking was annoying (but not a first).

"Girls Trip to Savannah"

3
msly10, New Smyrna Beach, Florida 16/08/2017

Each year myself and friends pick a destination for our summer road trip. Because time was limited this year, we chose to go to Savannah again. This was not our first visit and we have stayed at different hotels in the Historic District. This was our first time at the Best Western. Lets start at check-in. The staff was very friendly and helpful. They explained about the construction and the parking fee. We have never paid for parking at another hotel so maybe this was implemented within the last few years. It was located within walking distance to everything. The room was small and average but equipped with all the amenities. We went to the pool area around 4:30 pm and it was loaded with leaves on the bottom and I noticed the filters were not on. Having a pool myself, I thought to myself with as many people using the pool the filter should have been running. We did eat breakfast there and there was a nice selection to choose from. Again upon checking out, the staff was friendly and asked about our stay. I gave it an average rating because of the noisy construction and feel the rooms could be updated with a more friendly decor.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Msly10, Thank you for your review! We do plan on updating the rooms next year, with new furniture and new looks. I will speak to our head Engineering in regards to the pool and its filters. I do apologize about that. I do hope you enjoyed your visit to Savannah., and that Your next visit you give us another chance to exceed your expectations on room decor and pool status. Have a Great day! Maria C Front Office Manager

"Go anywhere else"

1
hsade2014, Savannah, Georgia 16/08/2017

The concierge is extremely rude and condescending. Also, we were charged $20/car for parking and $20/pet upon arrival, neither of which we were informed about during booking (despite specifically requesting a pet friendly room). Treated badly and ripped off - we were better accommodated at roadside Red Roof Inn and Days' Inn we've stayed at so far on this road trip. P.S. - never written an online review before, but mad enough to write this on their own spotty wifi

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
Hsade2014, Thank you for taking the time to Review us here at Best Western Savannah Historic District. Here at the Best Western though we are pet friendly we do charge a $20.00 fee per night. Our Parking is $20.00 per night as well, we do offer alternative parking option that cost 10.00 per night. I do apologize for the Guest Service that you received, we do strive to surpass any expectations our guest have. I will be speaking with our concierge and our staff over the service that is being provided. Have a Great Day. Maria C Front Office Manager

"Savannah trip"

2
JBVERO, Vero Beach, Florida 15/08/2017

The hotel in general was just okay they need help controlling the construction behind the hotel and the transients that walk by and hang out in the stairwells. Being they charge you $20 a night to park your vehicle and then you have to fight with the construction crew at the hotel behind it to get your car out and in they park in those spots with no consideration for the guest that pay to park there. The construction crew starts at 7 in the morning till 4:30.We had are difficult time checking in and the woman at the desk had to help get our room ready. We found a dirty washcloth in the shower and only had a quarter roll of toilet paper . They remedied the problems with the room on the second night.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
JBVERO! Thank you for taking the time to review us here at the Best Western Savannah Historic District. I do apologize for the inconvenience you faced while staying with us. We are working to limit the access the construction staff has in our parking lots. Here at Best Western we hold a high standard on the Quality of service we provide, We take all comments to heart and will do everything to fix and exceed any issues brought to us. Have a wonderful day! Maria C Front Office Manager

"Great Stay, Great Staff. "

5
User 13/08/2017

First I will start with, construction is going on behind the hotel... not as bad as it looks. I stayed in the back and didn't hear much of anything, if you're a very light sleeper as for a room away from it. second. The staff was nice, Maria checked me in and informed me of the construction going on and the parking fee (Which is not out of norm in downtown savannah, 20 dollars is far better than some places charge) Lonnie was very sweet when I came back to the desk to get an extra key... since i lost one I had. Third. Breakfast is your usual free breakfast, gets you full. Fourth.The concierge was very patient with me and my wife. Though it wasnt our first visit to Savannah it was our first detailed visit. THE OLD PINK HOUSE WAS GREAT! 5th. Rooms are small and comfortable, clean but needs some updating on the look. Lastly. I was checked out by a young man in a button down shirt who again was friendly. Staff asked me about my stay, and made sure we were happy. Thats all you can ask for... I plan on coming back... Big Plus the wife was happy. She loved the small pool.

bdaley847, Front Office Manager at Best Western Savannah Historic District, responded to this review
RPeters0067! Thank you for taking the time to Review us here at Best Western Savannah Historic District. I am so happy to hear that you enjoyed your stay with us. We do try to offer an alternative with our parking, since we have a Parking lot located off site, we charge only 10 to park there per night. Here at Best Western we strive to make every guest feel at home and well taken care of. Very pleased to hear we meet those expectations and exceed them as well. We look forward to having you and Mrs. Peters stay with us again. Have a safe trip back up North! Thank You Maria .C Front Office Manager

"Great Stay"

4
Elaine S, Hannibal 10/08/2017

Concierge was wonderful. Check in was quick and easy. Breakfast was very good. I know you can't leave breakfast out long, but when on vacation it would have been nice to sleep until 9-10 and then have breakfast.

"Family trip"

3
Amanda B, Seymour, Tennessee, United States 09/08/2017

Visited a Thursday-Sunday. Construction did not bother us. Parking is difficult but manageable. Close to River Street. Check-in was pleasant. Concierge was available but not overly friendly. We asked her for recommendations for things to do and she said "she didn't know what we came to Savannah to do".... just not welcoming as the first face you see. Not a bad stay hotel wise though...Honestly, the hotel went to three stars because of horrible, horrible coffee served in the breakfast area. I am not a coffee snob but it was one of the worst I'd EVER had. Small investment for a better coffee system would've made this a 4-5 star review.

, Front Office Manager at Best Western Savannah Historic District, responded to this review
Amanda B Thank you for taking the time to leave us a Review! Thank you for choosing to stay with us here at Best Western Savannah Historic District. I do apologize for the lack of friendliness you encountered with our concierge. We most certainly will bring this to their attention. Management will most certainly be looking into a better Coffee product. We do hope that your next visit to Savannah, you choose to stay with us here at Best Western again, and allows us the opportunity to make your Whole Stay a memorable one. Have a Wonderful Day Maria. C Front Office Manager

"OK hotel Location is close to River Street"

3
Debbi C, colorado 08/08/2017

Four adults and one child stayed in Savannah a few weeks ago. The hotel price was low (125.00) but then there is a twenty dollar per day parking fee. The hotel room we stayed in was on the 2nd floor and the room was adequate but it always felt damp even when running the AC nonstop. We were on the front side so didn't have an issue with noise but the back side could get noisy with the new construction behind the hotel. Breakfast was not too bad, cereal, eggs, bacon, but on the third day we got there about and hour before it closed and most of the food was gone, the other days staff could be seen bringing out more as needed. We were there Sunday-Wednesday. The one good thing about it was the location. You could walk to many places, but would try to get a nicer hotel next time I visit.

, Front Office Manager at Best Western Savannah Historic District, responded to this review
Debbi C! Thank you for your review. I apologize for the less than pleasant stay. We strive to provide our guest the highest quality of customer care, and a Outstanding stay experience. Management will most definitely be looking into making sure every morning Breakfast is committing to make sure every guest has breakfast items to choose from. Thank you for your feedback on your stay, We hope here at Best Western that you will give us another opportunity to make sure your stay is the best that it can be. Have a Wonderful Day Maria. C Front Office Manager

"Not bad"

3
CMHarding, Pennsylvania 08/08/2017

The construction was not nearly as bad as the reviews led me to believe. I directly faced the construction and couldn't really hear anything. The location is great for both River Street and the City Market area, which is both convenient and also annoying to hear drunk people staggering back to their rooms at 2am. It was the people wandering around that woke us up throughout the night-- not construction. I would stay here again, but I would try and request a room not facing River Street due to the noise at night. Breakfast was fine, pool was ok, staff was nice.

, Front Office Manager at Best Western Savannah Historic District, responded to this review
CMHarding Thank you for your review! I do apologize for any inconvenience the night life of River street may of caused with the noise. I am happy to hear that the construction was not an issue. We do have a property being built directly behind us which leads construction to start from 7am to 7pm Monday -Sunday. We do try to inform all our guest of this, and attempt to accommodate any light sleepers to the front of the property. We do look forward to having you stay with us again on your next visit to Savannah.

"Not Bad except for construction"

4
emilyjX3206VQ, Harrellsville, United States 07/08/2017

Booked hotel online- on arrival staff was courteous- room was clean- pool area clean. Only issue was with very loud construction of new hotel going on right behind this hotel- we were in one of the back rooms facing the construction site. We were awakened very early next morning before 7AM! No sleeping in here. If I had known I would have booked elsewhere. Other than that was pretty good. Mary the concierge was wonderful- so sweet and helpful- gave us good advice and made arrangements for our tour of Savannah.

, Front Office Manager at Best Western Savannah Historic District, responded to this review
Emilyjx3206VQ! Thank you for your review! I do apologize for the inconvenience the construction may have caused you while staying with us. We hope you will give us another opportunity, should you come back to Savannah. We do have the front of house rooms, that are not located near the construction which most certainly does eliminate the noise. We are happy to hear that other than the construction you enjoyed your stay with us. And that Mrs. Mary was able to give you all the ins and outs of Savannah while staying in our lovely Historic City. Have a Lovely Day Maria. C Front Office Manager

"Good Location"

4
User 01/08/2017

Good Place for budget minded..building new hotel behind so was a bit noisy at 7am. Walking distance to River Walk is easy..Pool was small but perfect for quick dip..Parking fee is not advertised..across street should be included Will be back.

"Savannah Historic District"

3
Edwinkie, New Smyrna Beach, Florida 28/07/2017

Hotel is in a great location for the City Market area. Best of all you can park your own car till 3pm on checkout day. Busy but comfortable and close to the number 16 trolley stop. Concierge is very helpful. Be wary of rooms on the river side as there is a large construction project behind the hotel. Overall it was a good value compared to other hotels in the Historic district

"Loved this hotel."

5
Phil H, San Francisco, California 26/07/2017

Unexpected gem. A fraction of the price of the nearby big names but the room was updated, clean, and delightful. The service was fantastic every time we interacted. Even let us leave our car past checkout time as we explored the city. Would go back in a heartbeat.

"Terrible "

1
User 25/07/2017

The location should be good but currently all along the hotel another building is being built. That means being awoken at 6am by hammers and cranes. The hotel should let customers know and discount their prices. The rooms are old and not well maintained especially the bathroom. Finally the staff is not helpful and not numerous enough generating long waits for customers.

"Disappointing Customer Service was just the beginning"

2
juliesS1526PK, Daytona Beach, FLORIDA, United States 25/07/2017

Please advertise the hotel as it is! It boasts a beautiful, river view, and excellent customer service- it was a view of the construction next door, which towered over the BW property and began at 7a on Sunday. Not aware of construction until we saw the sign in the lobby (was not told by hotel rep). Train your people - particularly, Lonnie - to be happy to see guests, because we are paying her wage! She did not smile, or welcome us. Lonnie did thank us for our patience upon check in - it took 40 minutes for her to make an additional reservation for the couple in front of us, who booked 2 rooms but only got 1. Every staff had excuses for why things happened, but never apologized or took responsibility - from the fact that our room was never serviced, to why our keys didn't work the next day (there were others at the desk with the same problem). Don't offer "free" breakfast (I'm pretty sure I paid for that, with a fee of $188/night) and then stop replenishing food at 9a, with an hour left to serve. When I stopped at the desk to ask for housekeeping to stop by, because we were missed, the man told me they had left and that wasn't possible. He told me to take towels with me - we were on our way out. I asked if the garbage could at least be emptied, and if we could have the towels placed in our room then. He agreed. Someone emptied the garbage but left us a nice wad of some candy in the new liner (gross!) - and no toilet paper. We had to ask for toilet paper twice, because there was no spare. The TV was horrible - all but local channels cut out repeatedly. Fridge did not get cold. Room had glow sticks hanging on mirror from prior guest. The best thing about this hotel was the location to City Market. I am very disappointed, overall, with my first experience with Best Western.

"Great Location"

4
User 22/07/2017

The hotel was a little older but pretty good. There was some construction going on behind the hotel. It was a little loud in the morning. There was a little trouble with check-in, but overall it was okay. The location of the hotel is great for Savannah. You are able to walk most places.

"Very Good Location"

4
User 21/07/2017

My daughter and I drove from Florida to NJ and decided to stay in Savannah for 2 nights. We chose this hotel because it's in the historic district and we walked everywhere. Our room was on the 2nd floor facing the construction of a new hotel across the street. Fortunately for us, we arrived on Saturday evening and stayed until Monday morning so we missed the construction noise. It started on Monday morning. Be prepared to pay for parking. The cost is $20.00 per day. The room was clean, with 2 queen beds which were pretty comfortable. The bathroom was large and clean. A small refrigerator was included in the room. The breakfast was not bad. There was alot to chose from - regular and decaf brewed coffee was served. Scrambled eggs, sausage and biscuits. If you want a homemade waffle, you can make it yourself. Fresh fruit, oatmeal, hardboiled eggs etc. The location is excellent. Walking distance to see the sights. I would stay here again.

"2 night, Don't need more"

3
Pauwels D, Brussels, Belgium 19/07/2017

We stayed 2 night in this BW hotel and it was enough. We got a room at the ground floor at the rear of the hotel were there are Big construction works going on. A lot of noise also on saturday morning. Room quite small with " 2 dwarf " size beds and a few beetles on the walls. Breakfast was the classic best western, basic but fresh and clean. The staff was excellent.

"Don't waste your money"

1
MijofromFlorida, St. Augustine, Florida 19/07/2017

Made reservations on May 8 for a July 11 arrival: myself and friends visiting from Europe who had never been to Savannah. We arrived to find out our rooms were facing a very big construction site right across the tiny street (not 30 feet from our door): deafening noise and dust everywhere. We politely asked for other rooms and were treated like dirt by the lady at the front desk. When I told her I would not have booked there in the first place had I known about the construction, she told me they had no obligation to tell me because it was not "their" construction. Our new rooms were on the other side of the hotel: the carpet was full of debris, bathroom floor and toilet were dirty (see pictures) and we had no towels or toiletries. I called and asked if I could have towels and was told "If you want towels you can come pick them up at the front desk" before she hung up on me. My friends had to change room one more time because their 2nd room reeked of sewage: four employees from the hotel came to the room, one after the other, before deciding that yes, it was too much to bear. Next evening when we came back: still not vacuumed, and again, no towels!! Had to go back to the desk and get some more. They even managed to mess up our check-out: this is the worst experience I've had in years, extremely noisy, dirty, and some very rude employees. Also, parking is $20 a day but there's a lot right next door where they only charge $10, FYI!

"Great staff"

5
924ingridz, McDonough, United States 19/07/2017

The staff was kind and accommodating. We traveled with several children and stayed in multiple rooms. They had a variety of items for breakfast and everyone enjoyed their stay. We would stay there again.

"Great Location, Amazing Staff, Well Maintained & Pet Friendly!"

4
Kimberlee D, Toronto 15/07/2017

We arrived a few hours early before our 4 pm check-in time. It was extremely hot. We were tired from the road & were anxious to get checked in and cleaned up before we headed out to our historic tour of Savannah. Ray at the front desk was extremely helpful and called me on my cell while we were out walking to let me know that he had got us into our room early. We truly appreciated his kindness in taking good care of us! A hot shower was extremely welcome after an 8 hour drive as well as unpacking our vehicle of our bags. It was nice to get settled & begin our excursions. The hotel is located in an amazing location that allows you to walk to many of the historic sights, restaurants & shops. It was well maintained motel the rooms were spotless! We found the price reasonable especially given its convenient location. The concierge (a young lady) was also very helpful in giving us an overview of what attractions, mapping etc., that were available. All in all I would recommend this family friendly establishment in downtown Savannah Georgia! We had a very nice time.

"Fantastic location"

5
Jules141110, Perth, Australia 10/07/2017

The location is great, walking distance to everything. Room was large and comfy, third floor was nice and quiet, free wifi but have to pay for parking. Normal hotel breakfast. Does need some maintenance and rooms should be serviced everyday, my pet hate when they aren't.

"excellent !!"

5
Tina P, Fort Myers, Florida 10/07/2017

First of all .. DON'T always listen to bad reviews !! Motel was great ! Clean / safe / friendly staff/ walking distance to everything !! And the construction is NOT as bad as everyone says ! Highly reccommend !! Fun times from Ft Myers Fl

"July 4"

4
reddelta051, Stockbridge, Georgia 10/07/2017

Rooms were nicely furnished..bathroom had someone hair on side of tub and wall..floors needed to be sweeper and mop.or vaccumed and mopped. Never left enough towels for four..breakfast was dismal..waffles were good..eggs horrible sausage and bacon under cooked. Staff was nice concierge was nice but she didn't know free parking was on July 4 all day...I paid 15 and could have parked free. Hotel does not have enough onsite parking. And 20 a day for self park is nuts..the dog fee is crazy too...left my dog home...not sure if I would pick this one. Overall it was ok

"One Night Stay"

4
User 10/07/2017

The room was great! The only issue I had was after a long night of driving there seemed to be some confusion with our room and we were assigned a room that was already occupied. We had to walk back down the the front desk while carrying my sleeping 4 year old to get assigned an empty room. The person at the desk was very nice and even went to check the new room before sending us back out. The rooms were clean and beautiful. The overall feeling was safe but I was not comfortable walking out to the alley to go to my car to get things I forgot. The view was a building under construction across the alley so that was a bit disappointing but luckily we just needed a clean comfortable place to sleep for one night so this was great for that. I have visited Savannah before and the location of this hotel is perfect for exploring the historic district of the city. It puts most everything in walking distance.

"Mcgonz"

3
Moises And Tere G, Key Largo, Florida 09/07/2017

Location it the only good thing going for. the price it's a average for the location this hotels have the right location so as they said location it everything. But with the little improvement in the room like clean and working room.

"Family"

5
greg0rymrb, Richland, Georgia 06/07/2017

Over all it was excellent, especially the location. The breakfast area was great. I biggest benefits was talking with Mary who help me with the tourist part. I was able to get on the boat which my family and I really enjoy it.

"Vacation"

4
amandacJ7594GR, Savannah, Georgia 06/07/2017

Vacation with the family and dog to see Fourth of July fireproof and sight see the local area. Great restaurants food and fun and sloppy all in walking distance of the hotel room. The area is alcohol friendly like key west and Miami.

"Great location, comfortable."

4
chrisbE4376VC, North Little Rock, Arkansas 03/07/2017

The location and proximity to historic downtown/River St cannot be beat for the price. The hotel wasn't the nicest I've ever stayed in but it was clean and comfortable. I would stay here again. My only minor issue was the shower head in our room was awkward...it sat up high (and I am 6'2"), pointed to the back wall and could not be moved.

"Vacation"

2
karib348, United States 03/07/2017

This was my first trip to Savannah. The rooms were small. The bed was extremely uncomfortable. The mattress was totally broken down. The air conditioner did not work correctly. We had the air conditioner turned down to the lowest temperature and had the fan turned on high but the room never got cold. About every 15 minutes the air conditioner would turn off for about 3 minutes before it turned back on. I would have been very upset if I had to pay full price of $260 for the room.

"Location to downtown is great, the hotel... not so much"

3
bloctongirl12, Birmingham, Alabama 30/06/2017

To begin, there is another hotel being built behind the Best Western so there is construction every day. This wasn't so much a bother for me. They started around 8 am and finished around 6 pm. Our room was not cleaned 2 of the 4 nights we stayed there. We returned to our room one night to find the do not disturb sign hanging outside when we didn't put it there. The water pressure absolutely sucks so do not expect a great shower. Parking is definitely an issue as well. Most of the parking is only a few feet from the construction zone. It made me very nervous to leave my car there. There was only one elevator that I was sure was going to give out at any second.

"BAD CHOICE"

2
Sarami2000, Los Angeles, California 28/06/2017

cockroaches in room rooms not cleaned during stay and toiletries not replaced flooding in shower unprofessional , arrogant am front desks staff noise next door all night reported to front desk but nothing was done

"Great Service!!!"

5
tjb2102, Trinity, Florida 27/06/2017

We stayed at this hotel for our first visit to Savannah. The hotel is in a great location and you can walk to everything very easily. The service from the hotel was excellent. Lonnie made us feel very welcome from the moment we checked in. Akilah and Ray were also very helpful and made our stay very memorable. In the mornings the entire breakfast staff was very friendly and worked very hard to keep everything stocked and clean. Thanks for making our first trip to Savannah so great!

"Stay Somewhere Else"

1
Samantha P, Lexington, Kentucky 25/06/2017

I chose this hotel due to the location, and that is the only positive point for the hotel. 1. We were greeted and checked in only to be told we were on the back side of the hotel near the construction of another building. I booked 2 months in advance and was not able to get a quieter room. We stayed 4 nights and we could hear the construction every morning before 8am. 2. The rooms are falling apart. Our bathroom door handle was ripped off. You could tell they had tried to screw the handle back on multiple times. We ended up having to open the door by grabbing the bottom of the door and pulling open. The towel rack even fell off the wall. 3. There was mold on the ceiling above the shower. A very large patch and very noticeable. 4. When our room was cleaned you could barely tell. The towels were all taken out but none put back. We had to go to the front desk to get towels. They left the dirty towels outside our room door all night. I think they forgot them. 5. The ice machine on the first and second floor was broke. We had to run up to the 3rd for ice. 6. Breakfast was mediocre, honestly did not much. I recommend staying somewhere else in the historic district. Don't waste your money on this dump.

"Nice Hotel - Pricey and Loud"

3
Frankovie, Columbia, South Carolina 25/06/2017

The hotel itself is nice - parking is not included in your stay and the parking lot can be kind of tight. The room was clean; however, the nearby construction was loud (which was not mentioned at booking or check-in, which was kind of disappointing). Also, due to it's location on W. Bay Street, the hotel can be LOUD if you aren't out at night. I wouldn't say it was a deal breaker, but just kind of annoying to be woken up off and on all night. Also, if you are staying to spend a lot of time on River Street, this is your hotel. However, if you plan to spend more time in the actual historic district, this could be a bit of a hike. The price was a little more than I would have expected for the location/construction/etc, but it wasn't terrible.

"Clean Room, Good Breakfast....Don't leave anything valuable in the room......"

2
Renee F, Waxahachie, Texas, United States 22/06/2017

This was our second stay at this hotel. What's good about it is the location, our room was clean and the breakfast was good. What is bad about this place...Behind the hotel something is being built so during the week early in the am if your room is on the backside of the hotel it gets very noisy all day long. The other bad thing is the first time we stayed here while we were out for the day someone went through my suitcase and through my jewelry and stole a pair of ear rings. I went to the front desk and complained and was told they would look into it and let me know if they found out anything but I never heard back from them. The earrings were not expensive so it wasn't worth ruining our stay. The remainder of our stay we put all our valuables in the trunk of the car when we went out. We decided to try this place again and upon our arrival as we stood waiting for our turn to get our keys and check in a young woman was talking to one of the staff at the desk complaining about someone stealing several pieces of her clothes while she was out. She also called the police and put in a complaint and then told us she would not stay another night in this hotel and left after finding a room across the street. Needless to say this was upsetting to hear upon our arrival but we again put all our valuables in the trunk of the car every time we left and also told the staff at the front desk we only wanted clean towels and wash cloths but didn't want anyone to clean our rooms while we were there. I also left the DO NOT DISTURB sign on the door while we were out. We didn't have any problems but it was a pain to have to put everything we didn't want to lose in the car every time we left. We scoped out other places to stay while we were there and don't plan to come back here.

"Despite nearby construction, very nice hotel"

4
whjsa, Punxsutawney, Pennsylvania 22/06/2017

Let me start by saying that I've read some of the recent reviews for this motel which were poor because of the construction next door and the "horrible" breakfast and didn't have the same experience that others did. We arrived at Savannah via train, so showed up early at the hotel--7:30am. Check in wasn't until 4pm, but the staff stored our luggage and offered us breakfast that morning! Breakfast consisted of scrambled eggs, either sausage or bacon, fresh fruit, bagels/muffins/biscuits, cold and hot cereals, yogurt and juices. It's one of the best motel/hotel breakfasts that I've seen. Regarding the construction... we were there two mornings and neither were awakened by the noise and our room was on the side of the building where construction was being done. Upon looking out the balcony, the cement truck was right there--we were on the second floor. We noticed a noise reducing machine in the room, but never needed to use it. Our alarm clock didn't work the first morning and they never replaced it, but we were not charged for a new one either. We were booked as a quad, but there were only three bath towels in the room, a trip to the service desk remedied that quickly. The location of the motel was very good within easy walking distance of the City Market and other historic sites. I would stay there again in the future.

"Okay"

3
heathersV4520SW, Downers Grove, Illinois 22/06/2017

This was ok. There was a huge building going up right by our room so we were woken up early and no one mentioned this at booking . Also air conditioners leak all over walkway so have to step over water .

"Right by the Historic District."

4
Neville B, Rochdale, United Kingdom 22/06/2017

Booked this hotel because of the position. Luckily we were on the quiet side if the hotel away from the construction site. When I say "quiet" that means a busy road and inconsiderate other guests at 2am having a party in the room next door with just an adjoining door between. The rooms are basic, but the bed was comfortable. A/c was efficient and there is free wifi. First time staying in a "motel" type hotel but wasn't so bad. Breakfast was Ok not brilliant but OK. Not enough places as the hotel was full over the weekend. Had to wait. But Brits are OK with that. Pool is small and just about adequate. We complained about the room noise at check out and received a discount off our bill. Very fair. All staff that we encountered were pleasant and helpful.

"Great Location"

4
kend805, Bluffton, United States 19/06/2017

I've never seen a Best Western so nice. In addition, the location is great for getting around on foot in the historic district of Savannah. The daily rate was higher than I would typically pay for a motel room, but was competitively priced when compared to others in the area. We would use this hotel again.

"Best Western Savannah Historic District"

4
William R, Mt Dora, United States 14/06/2017

This motel is located in the perfect spot. Easy one block walk to the river front and a 2 block walk to the historic downtown. Staff was very helpful and friendly. Rooms were a little small with two queens. My wife and I prefer 1 king but that really not a problem. There were no hand towels or bath mat in room. We didn't discover this till we returned to the room late that night, And it did present a problem as we made do. Also didn't like the pay for parking when we were staying at motel but with parking at a premium I understand. And with the motel located so close to everything was nice to be able to walk instead of driving and looking for a place to park, DID NOT like the construction starting at 6:30 am. Thought they should have waited till at least *..

"would hope for better at this price"

3
User 13/06/2017

really small pool, construction right behind hotel, breakfast was slightly better than average, services average, parking was limited (we barely had a place to park) access was difficult (right on corner of busy street adjacent street was closed) comfortable beds but was kinda expensive for what we got

"Construction Noise was unbearable"

3
marijoanlw, Buffalo, United States 12/06/2017

This BW was in an excellent location, the rooms were a bit small, but very clean and had everything needed for a short stay. The breakfast was very good, and the lobby area was very clean and well taken care of. The staff was also very good. I am sorry to say, the construction of the new hotel directly behind the BW was unbearable, so I cancelled 2 nights of my stay, and went to a different hotel. I am sure when the construction is over, this might be a place I would consider staying again while in Savannah.

"Stay at BW on your trip to Savannah GA"

5
janas834, Pottstown, Pennsylvania 12/06/2017

Hotel staff very pleasant, room clean and the bed was very comfortable. Breakfast was well presented. Hotel was in historic Savannah, close to shops, river walk etc. Would recommend this hotel to anyone staying in Savannah.

"Great location/great staff"

4
Lori R, Orange Park, Florida 03/06/2017

The location was great. The staff was courteous and outwardly friendly. It is not a brand new facility and the room didn't smell great but it was not intolerable. We were not impressed by the breakfast (no fresh fruit and only soy milk in containers) but the baby liked the waffles. I would definitely stay at this location again. the price is fair, the rooms are clean and the staff is great.

"Great place for a Savannah Getaway"

5
jamessP5563VI, Rockledge, United States 02/06/2017

Great location for the Savannah Historic District. We parked our car and walked almost everywhere and only used our car once in four days. Local hotel staff, concierge, attractions, restaurants and transportation made our stay very enjoyable.

"Southern charm"

4
BPofCSG, Chalfont St. Giles, United Kingdom 01/06/2017

The perfect place to base yourself for a visit to Savannah. Staff could not be more helpful and just a pleasure to talk to. Asked for advice on various things and where pointed in the right direction without fail. Very happy to have stayed and will return.

"Poor housekeeping"

2
161eileenb, Shiloh, Illinois 30/05/2017

Housekeeping is not there best, rooms are not updated poor TV remotes great Location extra to park your car in there .lot breakfast was same everyday, danish stale, slim fresh fruit selection Within walking distance of river front guess that's why the high ptice

"Gross property"

1
happylucky1, Fort Lauderdale, Florida 29/05/2017

Wouldn't stay here again. Broken lights in the room, tv remote never worked and they couldn't care less that housekeeping never cleaned my room or refreshed towels and shampoo. I was ripped off since it was a holiday weekend and paid close to $280 a night. For crap! Never again best western!!!

"Vacation"

4
273rexw, Vinemont, United States 28/05/2017

Other than paying to park. This hotel is clean. It has good service. It is near many of the sites you can to see and visit.The tours pick up at the next block. A lot of sites are walking distance.Be sure and do the breakfast before you start your day.

"Great location, but very noisy."

3
User 26/05/2017

We stayed two nights. Fantastic location, but the hotel was very noisy, not just due to the renovations behind, but also the road noise from the front. Breakfast was included and was just ok. The rooms were ok, but the shower water pressure was woeful. Not sure I'd stay here again.

"Good hotel, good location"

4
WorldTraveller1313, Watford, United Kingdom 25/05/2017

I stayed here recently for 2 nights. The hotel is in a good location on the edge of the historic district. The room was a good size, and quiet. Breakfast was not included, and was a bit expensive. I would probably stay here again.

"Mother Daughter trip"

2
Jennifer F, St. Augustine, Florida 24/05/2017

As a birthday gift, my daughter took me to Savannah, GA. from Thursday to Monday in early May. I loved Savannah but not what was going on around the hotel. First - immediately adjacent to the hotel an Event center is being constructed and work began at 6 AM. There were machines using their loud Back-up beepers, men yelling to one another, and banging & clanging. My daughter was not informed of the construction and noise when she reserved our room. Thankfully they didn't work on Sunday morning. OH - and the new building obliterates any view of the river. Second - just up the road from the hotel there was a Dance club that closed at 2AM. It seemed that many of the club attendees were either staying in our hotel or just parked their cars in the parking spaces. I say that because when I was awakened from a much needed sleep, by the loud talking and laughing at 2:30 AM, I watched several people get into cars that were parked on either side of our car that was parked there because we were hotel guests. I mentioned the cacophony from the partiers to the Front Desk/morning Manager who offered to remove the cost of our room for that night. I said I was going to get the phone number to the local police and call if it happened again that night. Then they offered to move us to a room in the front of the building, I didn't buy that and told them I was surprised they didn't have any kind of security to handle noisy situations like I've described. I said their offers would be considered but wondered how they would handle such conditions when it happened again on Friday and Saturday nights. That evening there was a police officer stationed at the hotel and when the club patrons once again congregated outside our room, we called the front desk and they sent the officer to disperse them. One more item, when you pick up the telephone receiver, IN A DARK ROOM, none of the buttons light up so you can't see where the buttons are so you could dial the font desk without putting on a lamp.

"Great location, Nice hotel!"

5
JACQUI54, Northern Indiana 20/05/2017

We wanted to be in the historic distract! This place was great, clean, friendly, and within walking distance of almost everything we wanted to see and do! We parked our car when we got to hotel, stayed three days, never moved the car till we checked out! Nice breakfast, lots of choices! Beautiful, nice size room! Friendly staff! I will stay here again if we ever go back to Savannah!

"GOING UP AND BEYOND THE MISSION OF THE COMPANY"

5
User 19/05/2017

I can not express how GREATFUL we are , 2 staff members and how honest and LOYAL the staff desk and house keeping. We stay in BW ALL OVER THE WORLD AND WE WILL BE COMING BACK TO THIS ONE AND SHARING TIME with FRIENDS AND family at BW

"One night stay"

3
PatMcDonald, St. John's, Canada 17/05/2017

This hotel is close to the historic district in Savannah. Walking distance to clubs, restaurants & city market. Was not too impressed with the room. There were two beds in room but only one was completely made. Had to put on pillowcases myself.

"Convenient location, fantastic staff"

5
L580WJamandaw, Los Alamos, California 14/05/2017

They have amazing hospitality! Great location close to city market. Clean room. Great A/C. Large bathroom. Walking distance to tons of amazing restaurants. Walking distance to the river and Forsyth park as well.

"Great location"

4
TINKS00, Gloucester, United Kingdom 13/05/2017

I was pleasantly surprised by the room in this best western a lot better than we have stayed in before. The room was large and the bed was very comfortable. The bathroom was large and clean. Complimentary breakfast was good- scrambled eggs, waffles, juices, cereals, fruit etc. Staff very friendly and helpful. Great location near river street and in walking distance of mist of the main sites to see.

"Great spot for the location!"

4
AndreasenM, Gray, Maine 12/05/2017

The price is perfect for the stay downtown! It's still walking distance to everything and half the price of those other hotels. Staff was over the top exceptional. Room was a bit dark, but didn't really care, it was clean and the bed was super comfy! Would definitely recommend this hotel to anyone staying in Savannah.

"Pleasant stay"

4
marthao154, Durham, North Carolina 09/05/2017

We were in Savannah for a reunion, and chose to stay here, rather than a more expensive hotel. The staff was friendly and helpful, and the complimentary breakfast was one of the best I've ever had at a hotel. Plenty of choices. We asked to switch rooms due to a construction site nearby, and our request was honored without any problems. Great location for the downtown historic area of Savannah. We would choose this hotel again.

"Over night stay, clean and well run."

5
Billy R, Belmar, New Jersey 08/05/2017

Stopped overnight travelling to FL. Warmly greeted at the front desk and was able to get our room before the regular check in time. Room was clean with a good air conditioner. The hotel also offers a free breakfast.

"Just Alright"

4
Beach L, Jacksonville, Florida 07/05/2017

I selected this hotel for its location. It does not meet the Best Western's standards, but overall, I would say it is okay. But again, downtown hotels are sometimes sketchy. Room quality and breakfast was satisfactory.

"I Wouldnt Stay Again"

3
User 05/05/2017

I've stayed at a lot of Best Westerns in my time and this place is just not cutting it. It needs to be renovated badly. The desk clerks are not friendly and the breakfast attendants are even worse. If you're staying for a night and this is your only option sure, but with so many other good hotels in Savannah I would recommend elsewhere.

"Great Location"

3
W934KVamyl, West Palm Beach 02/05/2017

Great location but needs a lot of maintenance and updates. We had 3 leaks in our ceiling and had to be moved to another room the second room was fine but the water pressure was really bad barely any water came out of the shower head.

"Extremely Noisy hotel"

1
babs295, Vernon, Connecticut 01/05/2017

We stayed at this hotel on the Saturday before Valentine's Day. We were visiting Savannah and wanted to stay in the historic district. This was the most expensive hotel of our vacation and the worst! We made this reservation online through the Best Western website. Upon arrival the hotel demanded a parking fee of $20, which was not noted on our confirmation. The front desk assigns parking spaces, and ours was taken by a vehicle that had the driver's mirror torn off. We needed to return to the front desk to get a new parking space. The hotel has outside room doors not an inside corridor. We could hear everything people said, that were walking by our room and in the rooms nearby. The soundproofing was nonexistent. We could actually detect the words people said, and hear loud sneezing. There were thugs sitting on the outside stairs yelling and swearing about breaking into the cars, until well past 1AM. The security and staff at this hotel was really bad. We knew that we would need to check out before 6AM, so we when we checked in, we requested a morning breakfast bag. We were told that we don't do that, and the kitchen staff will be in at 5AM, go see them then. My husband checked the kitchen at 5 and again at 5:30 and no one was there. We understand that BW hotels are run independently. This one is very poorly run and should not be a Best Western. It was a very disappointing end to our vacation.

"Terrible front desk service/inadequate breakfast seating/construction noise"

2
ceoguy, Northern Virginia, Virginia 30/04/2017

You know you've picked a clunker when: 1. Our check-in took 20 minutes. Only one lady knew how to operate their computer system -- 2 other helpless idiots just stood around, one being a "concierge" (it's a freakin Best Western!) who was an ancient matron who was sometimes polite, sometimes crabby and always useless. 2. When we got off the elevator and walked across the rear passageway, we had a beautiful view of the midrise office building being constructed directly across an alley. The motel had conveniently placed a sound machine and earplugs in the room -- how nice. In fairness, there is no noise after normal working hours, but if you needed rest during the day, good luck with that. 3. At breakfast, I hardly expected anything beyond the basics, but I did expect a seat. Well, does a wing chair in the lobby next to the front door qualify? All of that said, it's one of the few motels that permit pets and since I was travelling with one of the dumbest dogs known to man, I have to give them credit for that feature. So on balance, that brings them up from Terrible to just plain ole' Poor

"Very nice people"

4
Karen S, Roanoke Rapids, North Carolina 30/04/2017

The hotel was as expected and I would have given it a 5 had it not been for extremely loud motorcycle noise from 2:30-4:00 in the morning. I spoke to Ray at the front desk about it. He was kind and helpful and took off the $20 parking fee. He said he would have done more but we had prepaid and there was nothing else he could do. Melanie, the breakfast lady was great. We loved the helpful tips that Billy Joe the concierge gave us. She was kind, helpful, and knowledgeable. A great asset.

"Overnight Stay in Historic Savannah"

4
User 29/04/2017

Lovely hotel in a very convenient, centralized location. My only complaint is the walls are very thin, therefore we could hear EVERYthing happening in the adjoining room. Also, there is significant construction in the surrounding area, so you will hear construction noise beginning very early.

"Awesome location to downtown!"

5
Scott R, Burlington, Vermont 28/04/2017

Really friendly staff. Really close to downtown historic area. Very helpful concierge. Everyone was really nice and made our experience complete. We would definitely stay again, especially as it is so close to downtown.

"Nice location"

4
Robert O, Bluefield, Virginia 25/04/2017

Very good location. Close walking distance to the sights and sounds of savannah. Staff was very friendly. breakfast was good. just little cramped in the dinning area. Pool was a great relief to a day of walking around the city. will stay here again.

"Very close to everything & walkable"

4
sadmom609, New Jersey 23/04/2017

This hotel is very close to the City Market. Yes, at night it was noisy - the trash pickup, the construction, the bar partons etc but for the price and the location it was worth it PLUS they gave us ear plugs and a sound machine in the room. LOL The front desk staff was helpful and pleasant. The concierge was such a helpful young lady. We were really impressed with her helpful happy service. The parking was a additional charge but the breakfast was free. The room we reserved was supposed to be two Queen beds. I was a little confused because the beds were so small. The Queen looked like a Full. We managed. It was clean. Room was a little cramped too. We only stayed one night. Next time we will look for a bigger room for a family of four. Just a special shout out to the super nice concierge young lady - I apologize I lost her car & name. She set us up on a trolley tour & gave us a discount. It was so much fun. Thanks again. We had a great Easter in Savannah.

"A few surprises"

2
Michael D, Grandview, Missouri 20/04/2017

First THEY CHARGE FOR PARKING ! Which is not listed on the web page. Two large construction projects on the river side which is out of their control but if your room is on that side don't plan on sleeping past 7:30. Also making it hard to park for that charged parking spot. With a crane overhead no less!! Do not even WAVE the donot disturb card anywhere near the door or your room WILL NOT BE CLEANED for your entire stay. The elevator is not very convenient for guests on the construction side. Walls seem thin I was awakened about 2;00am when some nightlifers came in and continued their party Breakfast is good but get there early (waking up in time wont be a problem) for best selection and a place to sit. Front desk staff cheerful and helpful but doesn't make up for the other problems. I booked this on trip advisors ratting. From reading recent reviews my stay was more the average than the higher overall trip advisor rating. Nice area but there are plenty of hotels close in the same $$ range. I would stay in this area again great place plenty to see and do plus you can walk to everything. I would shop a little harder and call and confirm with any hotel about this rip off parking. That they refund you for poor house keeping. Now for a nice big I am so sorry you had a bad stay and thank you for your review. That will make everything SOOOOOOOOOOOOO much better. .

"Savannah Stay"

3
BBStratt, Augusta, Georgia 17/04/2017

Don't know how to start this except to say that check in was a nightmare. The room wasn't correct (booked a king six months back - changed to a queen room without notification). When it was corrected, opened the door to the room only to find that they allowed me to enter before it was cleaned. (Not good employer/employee relations). The cleaning staff was stressed out due to lack of communication. The room was spotless when I returned and it stayed that way for the duration of the stay. The breakfast food was great, no complaints there, hot eggs, sausage, biscuits, fruit, you name it, it was there. The desk staff did all they could do to take care of the issues that we had. If you plan on staying in Savannah, this is a low cost option with a great location, right at the end of River Street access, the street noise is there but you can tune it out if you want to. Just make sure you lock your car! Enjoy!

"Great location - what out for excessive parking charges!"

3
MeadTL, Winter Park, Florida 17/04/2017

Room 306-A. Great location. Stayed two nights but was charged for three nights parking at $60. Mistake or scam - not sure. Email pointing out error produced no response. Check you bill carefully before checking out!

"The Best Western offers an affordable and convenient base for walking to all the sights"

5
cat4225, Longmont, Colorado 16/04/2017

A friend and I spent two nights in Savannah at the Best Western Savannah Historic District. It provided a very convenient base for walking to all of the beautiful squares, homes, churches, and restaurants. The two concierges, Ali and Liz, were so friendly and helpful in offering tips on great restaurants and sights. We loved having 24-hour access to coffee and tea and both enjoyed the beautiful breakfast bar that was included in the very affordable price for our room. This was not a simple coffee and rolls breakfast, but a delicious offering of eggs, biscuits, waffles, sausage, yogurt, English muffins, and more. We highly recommend this hotel!

"Noisy!!!! "

1
Debi W, Ponte Vedra, FL, USA 14/04/2017

Good location, but the noise is just unbearable. We stayed on the back side of the hotel and heard party noises all night long, but that was nothing compared to the horrendously loud construction starting at 7am in the morning. The white noise machine in the room did nothing to help. There is a sign at the front desk warning you.....so, heed the sign.

"Clean location."

4
Rob M, Virginia Beach 13/04/2017

Nice hotel, everyone was friendly. Great location for walking around. Clean rooms and bathrooms. Great place to stop easy access to everything in downtown Savannah. Would definitely return when I'm back in town.

"GREAT LOCATION AND GREAT HOTEL"

5
kareneg274, Brooklyn, NY 12/04/2017

Forget all the bad reviews, they are doing construction in the back of the hotel on another building but that's all the downfall. My room was clean, breakfast was excellent and front desk provided fast and speedy check in. Parking off site the hotel is $10 which is a stone throw away from them its across the street, on the property its $20. its within walking distance of everything (food, shops, bars). Small fridge in the room was great.

Maggie H, Director of Sales at Best Western Savannah Historic District, responded to this review
Thank you for taking time to review our hotel! I hope when you return to Savannah you become one of the many Best Western Savannah Historic District fans and a repeat guest! I am glad you enjoyed everything!

"DO NOT STAY HERE"

1
5starGuru, Hong Kong 12/04/2017

Shabby hotel rooms, very noisy construction, poor maid service, paper-thin walls, bad location, very old, outdated bathrooms. I would never stay here again, nor would I recommend this to anyone, even on a budget. Our beds were not made, the shower didn't work (although it was repaired later), the bathrooms were very shabby and outdated, and the room smelled of industrial cleaner. The construction behind the hotel starts at 7:15 a.m. and goes until 6pm and is very loud.

Maggie H, Director of Sales at Best Western Savannah Historic District, responded to this review
I apologize for the less than pleasant stay. We strive to provide our guest the highest quality of customer care, I am sorry you feel we did not. Thank you for your feedback

"Bad Experience...never again!"

2
Alice K, Springfield, Virginia, United States 11/04/2017

We were told by the Price Line website that this hotel was rated a 7. The location is right on Bay Street and the noise from the traffic was terrible. We could hear car engines, music, and people screaming ALL NIGHT long. The door to our room looked like it had been kicked in and the lock was reattached to the door. You could also see light through the door. There was a hole in the wall near the sink vanity. The light switch and electrical outlet covers were filthy. The room also had a terrible smell. We paid $267 for the night due to it being Spring Break and then had to pay to park out car!!!!

Maggie H, Director of Sales at Best Western Savannah Historic District, responded to this review
Thank you for contacting Trip Advisor regarding your recent stay. Please accept my apologies for the inconveniences you encountered. I am embarrassed by the lack of service you received, and I will speak with my team immediately. It is our goal to provide the highest level of customer satisfaction. We rely on our guests to let us know when we have fallen short. Comments such as yours permit us to target areas of concern and take the necessary steps to remedy the situation. If the author of this review would please contact the hotel so that we can rectify the situation it would be greatly appreciated. Again, please accept my sincere apologies. We look forward to bringing you resolution and satisfaction concerning this matter.

"Springtime in Savannah"

4
masnedden, Vineland, Ontario 11/04/2017

Excellent experience in the heart of the historic district. Could walk everywhere we wanted to go or take a pedicab. Staff were most helpful especially the concierge who made bookings for us and gave us helpful information.

Maggie H, Director of Sales at Best Western Savannah Historic District, responded to this review
We are delighted you made the decision to stay at the Best Western Savannah Historic District! Thank you for the wonderful compliments and we look forward to your return!

"Location"

5
User 11/04/2017

This hotel was a great location for the historic district and the riverfront. Great place to stay. Good tours arranged at the hotel. Easy pick up and delivery back to our room. Great resturants all over the place.

"You get what you pay for...dirty rooms, noise and cluelessness about customer service."

1
User 10/04/2017

The price of this hotel was quite reasonable, I thought because of the contruction behind the hotel that woke you up at 720am. But it wasn't just that. Our shower didn't work the first morning. Plus, our two rooms had some sort of slippery film on the bathroom floors and entry ways that made the bottoms of our shoes sticky. Not only that, when we returned to our rooms that first evening, housekeeping had not cleaned our rooms during the day. When we complained to the duty manager, housekeeping had left, so she came and sprayed some bleached on one of the bathroom floors and pushed a mop around, which did nothing but stink up the room with bleach fumes. She credited us for our parking and thought that was all that was necessary to compensate for a ruined stay. What a joke.

"Expensive shoes never returned, obviously stolen!"

1
User 26/11/2016

They somehow removed this review from a few weeks ago, so we are reposting it. We were a half hour underway back home when we realized we'd left an expensive pair of boots beside one of the beds in our room. We called immediately, were transferred to housekeeping and got voicemail, left a message which was never returned. Called again when we got back to North Carolina a few hours later, told a desk clerk our predicament, she said to contact the housekeeping manager and she would also leave him a note to call us. He never did, We contacted him the following day, no answer, so emailed and he replied by email quite a while later saying he was out. We replied saying he could at least take the time to tell us whether someone on staff did find the boots in the room. Nothing. Finally more than two days later, he emailed again saying they were not in the room according to staff he supposedly spoke with. But, it was impossible for the boots to have been left anywhere but in that room (after we got there, they were always in the room, never worn and never put back in our car), which means someone on staff found then after we left and took them. We are sure of that. Know it was our mistake for leaving them, but we followed protocol and alerted the hotel immediately after discovering we had left them, and kept trying to follow up on it. We mentioned to the housekeeping manager that we needed to file a claim. He never responded. We've never before in our lives not had a missing item returned to us by a hotel, anywhere in this country, and we have never been disregarded by staff like this before, either. We are frequent Savannah visitors but in the future we will avoid this place like the plague! We warn others to be sure they don't leave anything in their rooms because you will never see them again.

ReeceCheramie, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Dear Allen, First, my sincerest apologies that you feel that we had anything to do with the removal of your previous review, we did not, hotels do not have access to remove, deliete, or modify reviews, only the reviewer themselves has that access. Second, I sent you an email regarding your lost items on November 9th at 11:50 am ET but it was returned as undeliverable, and again ten minutes later with the same results. As I am quite sure you are aware, the hotel is not responsible for lost items unless they are secured in our complimentary Safe Deposit Boxes at the Front Desk. This is State Law, not a hotel policy. I personally have forgotten a valuable item before in a hotel in qhich I was staying, and since that time I have never done so again, as I thouroughly inspect my room before departing the hotel because of this one time. I am sincerely sorry that you misplaced your boots. And we wish you nothing but safe travels.

"Right at the corner of everything!"

4
User 20/11/2016

Really liked this place, very comfortable and clean. Rooms are standard fare chain hotel, but decently appointed and decorated The ladies up front were borderline magically delicious! All smiles wanting to help!

"Pleasure"

4
User 20/11/2016

Very reasonably priced, room was clean and comfy, and the stack was excellent.. good breakfast and right in the middle of everything... caught a trolley in the Parkin lot and loved that!! Easy parking which is crucial by River street.. will definitely b back

"Southern hospitality"

5
MeJax, Jacksonville, Florida 18/11/2016

Check in staff and concierge are so helpful and knowledgeable of the area! You are within walking distance of River Street, City Market and all other historical sites you would want to see - without paying the more expensive rates

"Great location "

4
User 16/11/2016

The room was updated very nice tge water prrsure wasnt great. The location us good. We walked every where and would stay here again was clean also. The river walk is close and was fun. The staff wad also great had a good breakfast.

"Convenient, comfortable but the walls are paper thin"

3
Jeannie2207, Windsor, United Kingdom 15/11/2016

This hotel is close to the historic district and central market. The room was spacious and the bed was comfortable, but the huge downside was the paper thin walls which meant every noise from the next room was audible. They were not noisy neighbours but it was ridiculous hearing them talking, moving around and in the bathroom. The hotel provides ear plugs, apparently for the traffic and street noise, but maybe they were subliminally meant for the neighbours. The pluses were the helpful staff and the breakfast, but we won't return anytime soon.

"Good value in a busy area "

4
jaclynCB, Fort Myers, Florida 14/11/2016

This hotel was practically all that was left that wasn't $250 or more a night when we booked because it was a super busy weekend in Savannah. We have stayed in Best Westerns before and were expecting, at most, a pretty average hotel. However, some are far nicer than others and this happens to be one of those. If you are a really light sleeper and noise of the streets bothers you, then you might want to find a less busy area, as the Bay/Broughton St. Area can be rather loud due to car and foot traffic. The hotel does a nice job of combating this though, with free earplugs, a sound machine, and a constant fan option on the AC in each room. We found our room to be nicer than other BWs we've stayed in, and it is right by plenty of bars, restaurants, and shopping. We found this a great place to be with easy walking to everything we wanted (though the historic district is completely walkable in general). Overall happy with it and would use again if prices were through the roof!

"Our Savannah Overnight"

5
Carl W, Savannah, Georgia 10/11/2016

This was the most friendly and helpful hotel we've stayed in over the last 2 weeks of cross country travel. We would particularly like to thank Chalon, Lakeia and Akilah who are behind the desk and Ally the concierge for all their help and advice. They all worked together to make our stay very enjoyable. The room was clean and in good repair and the location is right at the corner of the historic district with access to excellent restaurants and other amenities. The only complaint I have is the $20 dollar parking fee. I'm sure most of their customers don't just drop out of the sky at their door.

"Great location to River Street"

5
southernaire, Georgia 09/11/2016

Best Western is a great location to River Street. You can even walk into some of the downtown shopping areas from this hotel. The hotel offers complimentary breakfast. The staff was very accommodating to our big group.

"Expensive shoes never returned, obviously stolen!"

1
User 07/11/2016

We were here with our two dogs from Nov. 1-4, and after checking out and getting back on the road to our home in N.C. ---- we were already an hour underway in our 7-hour trip --- we discovered that we'd left an expensive pair of men's boots and two expensive pairs of dress socks in our room. We immediately called the hotel. The clerk patched us over to Housekeeping, where no one ever answered and the calls went to voicemail. We left a message per the voicemail instructions, stating our predicament, leaving our callback number, and asking someone to tell us the process for paying to have the items shipped to us. Late that nig ht, no one had yet called us back, so we called the front desk again and talked to a very polite and helpful clerk who said she'd check on the situation, and also make a note prompting the housekeeping manager to return our message. She called us back in half an hour and said she was not able to locate the items but they likely were locked in the housekeeping manager's office as most Lost and Found items usually were. She also gave us his email and direct number, but said he would likely get in touch with us after 7 the following morning. He did not, so mid-morning we emailed him, and several hours later he made a brief reply saying he was out of the office and "will answer all inquiries Monday." We replied and said he could at least take a moment to tell us whether the items were found or not. By lunchtime Monday, there still had been no response so we emailed again, and a few hours later he wrote back and said the items were not found. We replied saying that meant the items were obviously stolen by someone on staff, since the items definitely were left in the room after we checked out. We told him we would be filing a claim for the value of these items. We felt we were completely responsible in following proper process when we reported these items missing to staff as soon as we realized it; we even pulled over in very busy interstate traffic to do so! And we made several attempts to follow up on it, only to be ignored for several days and our items allowed to go missing. And, to think we stupidly left housekeeping a substantial tip in the room, on top of the excessive fees the place charges anyone bringing dogs (and beware, they also charge daily PARKING fees that are included in bills) ---- only to have our items taken from us and not returned! The boots were one of a kind to us and had a lot of sentimental value in addition to being top quality and hard to find. We wonder what deceitful person is enjoying them now. And we hope we find out....

ReeceCheramie, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
First, thank you for taking the time to post your concerns over an item that you left in our hotel, especially since this posting was done two days ago and only two days following your departure, giving my staff nor my office a chance to investigate this matter fully. The full details of this investigation was emailed to your provided email address today, but was returned as undeliverable due to a possible "invalid email address". I am, as well as my entire staff sincerely sorry that you apparently left a valuable article of clothing behind after your departure from my hotel. I would advise for future travels that the room you occupy be thoroughly checked prior to departure as I do with every hotel room I occupy. I am strongly concerned over your accusations of theft by my staff who follow strict guidelines and procedures regarding forgotten items discovered in our guestrooms according to both my company policy as well as Georgia Law. My staff has recovered and logged 100's of items in our hotel from Cash, Credit Cards, and other items worth well over thousands of dollars and those items were all returned to their rightful owners. The staff of this hotel has my complete trust in these types of matters in every instance. Again, my apologies, but please do not accuse innocent individuals without all of the facts and evidence in these matters. We wish you nothing but safe travels in the future.

"Good place--Close to Downtown "

4
User 05/11/2016

This hotel is close to Riverwalk & Downtown, walking distance everywhere. Their breakfast was good, employees were friendly. The rooms was ok to good. The breakfast consists of waffles, eggs, biscuits, gravy, grits, soy milk, regular milk, muffins, bagels, english muffins, apple & orange juice, sausage and of course coffee and tea. There is parking fee per day but it is worth it than driving around looking for a parking spot. They have a concierge service for you, very helpful in the morning hours.

"Nice place to stay good value "

4
User 05/11/2016

Enjoyed our stay. Very friendly staff at the front desk. Originally we were going to stay at a hotel a few blocks away from Best Western. It wasn't as close to the River, a little bit pricey. The staff we encountered at the front desk was rude. So that, made our minds up to go elsewhere.. Breakfast was good and a great selection to choose from. The Ladies in charge of breakfast we're friendly and keep it cleaned !!!! Mary ,the concierge was very friendly and very helpful. If we ever need to come back to Savannah will be staying here.

"Great location "

4
KrisiLoe, Mound, Minnesota 02/11/2016

We stayed her in Aug on our yearly family road trip. The kids enjoyed the pool greatly. Our dog was welcome and he did very well there. The location was perfect. We were able to walk around historic Savannah with no problems.

ReeceCheramie, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Thank you so much for your kind words concerning your stay with us here in August at the Best Western Savannah Historic District, they are greatly appreciated. We do hope to have you back as our guests again, and wish you nothing but safe and happy travels!

"Loved My Stay"

5
User 25/10/2016

The rooms were clean, safe and pleasant. The service was great and the beds were com-fort-able! We enjoyed the breakfast and the concierge was very helpful. Southern hospitality at its best. Would definitely stay again, and recommend. Within walking distance to the entire River experience and City Market.

ReeceCheramie, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Thank you for taking the time to share about your experience here at the Best Western Savannah Historic District, it is greatly appreciated. And thank you for your kind words, I will most certainly pass them along to my entire staff. We do hope to have you back as our guests again in the future.

"Don't expect to get any sleep!!"

1
duchessofwarwick, Macclesfield, United Kingdom 22/10/2016

We have just stayed here for 2 nights as part of a tour group and it was by far the worst hotel of our trip. The complimentary ear plugs in the room should have rung warning bells!! We stayed a Thursday and Friday night - There is a busy construction site at the rear of the hotel which our room overlooked. To be fair this didn't cause great problems as our group were up and about at 8am so weren't that effected by the noise. However Friday night was a different matter! We were woken at around 1.00am by men and women screaming and shouting coming from the street next to the construction site. This continued until approx 4.00am. This is the noisiest hotel ever. There is also a very acrid smell around the hotel which permeates into the rooms and lobby area and was so bad one morning everyone's eyes were watering!! The included breakfast was good, but there were not enough tables and chairs so people had to queue for a table. Savannah is,a beautiful historical place and I would love to visit again but will give this hotel a very wide berth!!!

ReeceCheramie, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Thank you for taking the time to share of your experiences about your stay here at the Best Western Savannah Historic District, it is appreciated. I am sincerely sorry that the noise and construction site next door disturbed your rest while you were with us. We have made every effort to provide our guests with items in their rooms to help obscure these outside noises during their stay with us, including Sound Machines for White noise, a Constant Fan option on our air conditioners, and the above mentioned ear plugs. As I am sure you are aware these outside intrusions are beyond our control but we are trying to make every effort to alleviate them for our guests. As to the other guest noise issues, thank you for those comments so that myself as well as my team can investigate this issue to ensure it never happens again. Again, my apologies for your inconvenience during your stay and I wish you nothing but safe travels!

"Tourists "

3
andrew s, South Park Township, Pennsylvania 19/10/2016

The location is great, right in the historic area at a reasonable rate. They have first come first show reservation which I don't didn't care for. They have construction going on next to the hotel, but the gave ear plugs and white noise to mask the noise.

ReeceCheramie, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Thank you for taking the time to share of your experience while with us here at the Best Western Savannah Historic District. Your comments are greatly appreciated and we wish you safe and happy travels in the future!

"Very helpful housekeeping staff"

5
hideko40, Canton, Ohio 17/10/2016

While at the airport, my 90 year old mother realized that she did not have her favorite heirloom from her mother. I called the hotel and asked them to please check the room for the box. Two employees checked the room for us while we waited on the phone. So glad there are honest people in the world. My mom found her jewelry in her carry-on but we are so grateful for the employees who went out of their way to help us.

ReeceCheramie, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
It is stories like yours that make us proud to be in the Hospitality Industry, and I will be sure to pass your comments on to our entire staff. Thank you for taking the time to share of your experience, and I am very happy that your mother found her missing items. Thank you again, and we do hope to have you all back as our guests in the future!

"Incompetent and rude"

1
robertkahn, Queens, N.Y. 15/10/2016

Called early afternoon on 10/13/16 to make reservations. Requested e-mail confirmation, was told it would come the next day because the manager who does that was not in. No problem. .... Next day came and went, no emails. Called morning of 10/15 with same request. Went over name and e-mail address twice. Told e-mail was on the way. No e-mail, after four hours. Called a third time, got same man who took call that morning. Said he couldn't help, because manager had sent confirmation, "but could only do so once." I asked to speak to the manager, who was clearly annoyed with my request. Instead of offering to help, Britney said I had to call Best Western main customer service line. She declined to do it herself. So I did call the main line ... and canceled both reservations. This woman has no idea she works in the hospitality industry, and if they can't confirm a reservation after three phone calls, I shudder to think what the place is like in person.

ReeceCheramie, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Please let me offer my sincerest apologies for the inconvenience that you experienced during your reservation processes. I have investigated this issue and please be assured that it will not happen again. The emailing of confirmation has in fact been an issue for this hotel, which I discovered after assuming the General Manager position a little over one month ago. Due to a poor Property Management System, it is impossible to send email confirmations at all. The only way to do this was to log into the Best Western main website and send them manually from there. This issue is now being rectified as I am changing our system to one that is both user and guest friendly. Again, my sincerest apologies and I do hope that you will give us another chance in the future.

"Where is the southern hospitality?"

2
Georgann C, Wilbraham, United States 11/10/2016

From check in to check out the staff at this hotel was unconcerned with customer service. The location is good and the breakfast was lovely. That is where the hospitality stops unless you want to count complimentary ear plugs to help drown out the construction work at 7:00am

"history visist"

3
Tim P, Prescott, Arizona, United States 10/10/2016

Nice visit great location walking to most sights room old needs some help noisy but clean shower not great but ok front desk Britney & Ricardo very help full about food and sights conseeair also helpful would stay in a room in the back breakfast ok book early skip spring break assigned parking nice use the trolly

"trip east"

4
Tim P, Prescott, Arizona, United States 10/10/2016

Stayed 3 nights very nice ,great front desk people Britney & Ricardo sent us to the best food and sight also the consear lady all was good .Older room but close to all the local sights used the trolly great way to see the local sights kinda noisy but the had a noise machine over all a good time. book early winter gets busy don"t go spring break leave it to the kids

"More a Motel than Hotel"

3
anthony k, Eccles, United Kingdom 06/10/2016

The rooms open onto walkways with direct access to the street. Standard room for the price, clean and comfortable. There was no safe in my room, and I had to carry my passport and spare credit cards around for the three days I was there. The location is great, just short distance from the river and town centre. There is a small swimming pool and a gym. All together very good value. I will stay there again.

"Only one employee to take care of all guests after 5 pm."

1
AmarMotivala, Cedar Rapids, Iowa 03/10/2016

Only one employee to take care of all guests after 5 pm. No TV remote and even after numerous requests in person no remote was sent by the only employee. Very poor service and as We were really very tired after having driven 600 miles we did not have the strength nor inclination to find a better hotel. We were always happy with Best Western till this day. Check my Review for Best Western,Venice,Italy.

"Good location, but poor room"

3
Finn Spurre P, Nakskov, Denmark 02/10/2016

The location was great. On the edge of Historic District and close to River Street. Lots of parking space whenever you returned from a car trip to places further away. The room was old and a bit worn out. But the really bad thing was thing was an awful smell. We located it to the wall or floor (which was dirty) under the beds. Unfortunately the hotel was fully booked (so they said), so we could not have another room. Hurricane Hermine was on its way, so we had to choose between driving away as early as possible or to stay one extra night. The smell made the choice easy: We left and drove 5 hours in belting rain, thus escaping the approaching hurricane.

"Good Location for all tours"

5
User 02/10/2016

The rooms were on the back but wasn't to much activities during our stay. Earplugs were provided. Lots of things to see, eat and just have fun. The rooms were nice and the staff was very helpful and show true southern hospitality. Shout out to Mary and save those dimes for the bus "no" coach.

"Very close to Market Square"

5
Gary H, Livonia, New York 01/10/2016

My wife and I really enjoyed our stay at the Best Western Savannah Historic District. The rooms are spacious and clean. The breakfast served each day was more than enough for our liking. The ability to be able to walk to near-by historic squares and bus stops was an added plus for us. I have limited mobility to walk real far so this proved to be spot on for us. Having the DOT be a free ride to most of the city again was an added feature we didn't count on yet made the stay even more enjoyable. One thing my wife and I found to be a real plus was having a knowledgable Concierge on site. Mary and Ali were the two people who may our stay a hit by pointing out little known facts getting around the city and the best places to eat. Without their guidance we wouldn't have gotten around the city as fast as we did. The most important aspect of their presence on site was the friendly atmosphere they presented to us each day. Of all the people we met in Savannah Mary and Ali proved to be the most gracious. Two other people I need to recognize are the two people on the desk when we arrived. Although we arrived at 7:10 AM both Marcia and Chalon were both friendly and professional. At this time in the morning we fully expected our luggage to be stored until a room was ready. Much to our surprise and delight... Marcia and Chalon found a room for us immediately. WOW what a surprise. to be able to check in that early. Before too long... We were ready to go exploring that morning because we had time to change and freshen up. Mary our Concierge called a Small Bus to pick us up and take us to the Old Savannah Tours where we traveled around the city for nearly and hour and a half. With all the information we were given by Mary and Ali we never lacked a dull moment. Not that it would happen in Savannah anyhow but our days were filled with fun and laughter not to mention the good food and fine people we met along our travels. Thanks to all the good people at the Best Western Historic District. We had a great time and you all made our day... every day. Thank you, Gary and Annie Hatton

"Avoid the building work"

4
johnsoutham, Doncaster, United Kingdom 30/09/2016

Building work going on at the back of the hotel . Very comfortable rooms , good size , with 2 x queen beds . Shower not the most powerful but does the job . Good breakfast coffee with shots available 24 hours . Good location .

"Great Hotel But Front Rooms Facing the Road Are Excessively Noisey"

3
GregoryS57, Long Island, New York 30/09/2016

Great Hotel But Front Rooms Facing the Road Are Excessively Noisy. Nice lobby. Nice basic free breakfast. My room was very nice but was on the small side. 2 beds but with kids it may be tight. The motorcycle noise from the street was unbelievable. My windows were rattling. I understand this goes on every night. I was there 3 nights. Not sure if the back rooms are better. So for this reason I can only rate 3 stars.

"Ugly and smelly"

2
junkll, Marlboro, New Jersey 29/09/2016

Will not return Noises, smelly, not so clean in general Parking extra Free breakfast way below average Ac doesn't work well Not really in historic district even though it's advertised as such Yes it is near the river

"Where's the Plus?"

3
Bill R, IGH, MN 29/09/2016

Three night stay at this noisy hotel and we were disappointed. Needs an upgrade. Location is great for touring the Historic District, but breakfast was terrible and the rooms over priced. The TV cable service was unstable and we were not able to get many channels. Last night there also encountered a you know what...cxxx roxxx! On checkout there was no response, just a face like, "Oh, that's too bad". The conceirge was very helpfu, but did not make up for the fact that this was just not a typical B W Plus. We expected more. Also had to pay $20 a night for parking!

"Great Location"

3
gladegal, TN 28/09/2016

Great Location, great staff, room could use updating and water pressure was low. There was a lot of construction going on in back of hotel. All in all for the price it was a good choice. The breakfast provided was an excellent assortment enough choices to please everyone.

"Good stary"

5
syldoyle, Cuba City, Wisconsin 25/09/2016

Location, location It was a very nice hotel with a great location, No need to use the car. Friendly staff and very nice rooms. We enjoyed everything about our stay. Great service and sleep quality. I would return here in the future.

ReeceCheramie, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Thank you so much for taking the time out of your schedule to share of your experience with us here at the Best Western Savannah Historic District, it is greatly appreciated. On behalf of our entire staff, Thank You, your compliments and great experience shows us that we made a guest of our hotel feel welcome and comfortable. We wish you nothing but safe and happy travels, and we do hope to have you back as our guests in the future!

"Best Value @ Best Western"

5
Diana S, Spring Hill, United States 24/09/2016

The location in Savannah was great. The entire staff, could not be more helpful. The rooms were clean, there is construction going on in the rear of the hotel, but we were not bothered by it. We stayed Sunday to Monday. Hotel, supplied noise machine, and earplugs. We did not use either. Staff was exceptional. I'd go back again.

ReeceCheramie, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
We are so pleased that you enjoyed your stay with us here at the Best Western Savannah Historic District, and also that the neighbors construction did not cause any issues while you were here. Thank you for your kind comments and we do hope that you will visit with us again the next time you make it back to Savannah!

"Good Location is about the best I can say"

3
Carol R, Savannah, United States 20/09/2016

Great Location but the hotel looks very tired and is situated on a very busy road. There was construction going on at the back of the hotel which we were not warned about before we travelled The receptionist was not very helpful when we first arrived. The room was ok but we had a lot of noise around us.

rcheramieinsav, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Let me begin by apologizing that we did not exceed your expectations here at the Best Western Savannah Historic District. We do try to exceed all of our guests expectations for every single stay. My sincerest apologies for the construction project happening on the block behind our hotel, this is in no way connect to our hotel or property and is just another project in the massive growth and development of the Savannah Historic District. Please be assured that I, as well as my entire staff, have taken your comments to heart and will work tirelessly to improve our hotel in order to provide our guests with the utmost in care and comfort.

"The best hotel to stay at on Bay Street Close to the River"

5
cmctazbrat, Nashville, Tennessee 19/09/2016

Great Staff, convenient to everything, squares downtown, the river and all the best restaurants and anything you would want to do while staying in Savannah. They have the best concierge on site to help you with all of your needs.

rcheramieinsav, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Thank you for taking the time to share of your experiences here at the Best Western Savannah Historic District, it is greatly appreciated. We do take pride in our hotel and our staff appreciates your kind words. We do hope to have you back as our guest again in the future, and will deliver the Best in care during your stay.

"great location, price and service"

4
phelmedach, Catskill, New York 18/09/2016

Within a block or two you are at city market and downtown with shopping, restaurants and live street concerts. This concierge service was great for booking tours and we got picked up and dropped off at the hotel. Hot breakfast was a good variety. Only complaint was the noise since it is on a main street and a vacation area with lots of traffic.

rcheramieinsav, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Thank you so much for taking the time to share your experience while here with us at the Best Western Savannah Historic District. We are very happy that you enjoyed your trip to Savannah and we do hope to have you back as our guest in the future. Safe Travels!

"Best Affordable Stay in Savannah"

4
Julie B, Lawrence, United States 17/09/2016

We used to live in Savannah and went back for our 10th anniversary. So we were very familiar with the area and the hotel options available. The Best Western Historic District is the best value in a downtown hotel. Less than a 2 block walk to the City Market and the Riverwalk, a full breakfast buffet, and all staff (front desk, buffet service, housekeepers, and groundskeepers) were friendly and professional. Room was clean and quiet although the water pressure in the shower could have been improved. I'd read other reviews about the noise levels, and was glad to see wooden shutters on the windows, a white-noise machine on the counter, and a constant fan option on the a/c. I was pleasantly surprised that there really wasn't a lot of noise to block. There is some construction going on behind the hotel but it's not an issue unless you sleep past 9a on the weekdays.

ReeceCheramie, General Manager at BEST WESTERN Savannah Historic District, responded to this review
Thank you so much for taking the time to share about your experiences here at the Best Western Savannah Historic District, it is greatly appreciated. We do strive very hard to provide our guests with a clean and comfortable stay while with us, and your positive comments are greatly appreciated by our entire staff. We do hope to have you back as our guests again in the future! Safe Travels!

"Nice Location"

3
User 12/09/2016

This hotel had a nice little pool, and comfy rooms. While we were there, construction was occurring just outside the hotel, and when it is finished, I'm guessing it will be an even better place to stay. It was very close walking distance to many of the cool things Savannah has to offer.

ReeceCheramie, General Manager at BEST WESTERN Savannah Historic District, responded to this review
Thank you so much for your comments about your stay with us here in Savannah. They are greatly appreciated and we wish you Safe and Happy Travels!

"Savannah 2-night Stay"

3
Steve M, Fairfield, New Jersey 12/09/2016

Spent two mid-week nights, while on vacation, at BW - Savannah on Bay Street. The condition of the room, although not deplorable, was in need of updating. One part of the room needed more lighting, There was no room safe, so we had to leave some valuables in our car. Bay Street is very noisy and this was the first time ever, in any motel/hotel where ear plugs were left for the guests. Our TV remote was missing and maintenance brought a loaner up to the room, but the loaner could only change channels...not work the volume or on/off. The complimentary breakfast was not very appetizing. On our check-out day, I was going to take the staircase from the parking lot up to our room, but a drunken bum was laying at the bottom of the staircase, causing me to take a less convenient staircase. Also, our electronic keys stopped working and we had to go get them re-set at the front desk, after waiting behind five other customers.

"perfectly comfortable 2 night stay"

4
weloveaz, Gilbert, Arizona 07/09/2016

Let me start by saying that the location is wonderful. One block from City Market (lots of shops, restaurants, pedestrian promenade). One block up from River Street. I will say that there is construction and with hotel being on Bay Street there is noise. I am a fairly light sleeper but my sleep was not affected. The hotel does give out ear plugs and there is a white noise machine in room. Our first morning we had the breakfast room pretty much to ourselves. They have hot and cold selections and enough variety to get your day started. Second day there was a large group and all getting breakfast at the same time. Had we arrived about 15 min later the breakfast room would have once again been empty. You can choose from $20 per nigh on site parking or park catty-corner from hotel (at another property) for $10.00 per night. we elected to park on site and was very happy that we did. Could not beat the convenience of having car outside of our door. If you are wanting to stay in historic district, ALL hotels charge for parking. Some upwards of $30 per night. There is a fridge but no microwave, and yes, fridge is in bathroom. Said bathroom is quite large and ours was very clean. There is a concierge o duty in the am hours and hotel front desk staff was very helpful to us during our stay. I would return.

"Wonderful Hotel!"

5
Samantha D, USA 07/09/2016

Great staff , safe surroundings, clean , great breakfast (complimentary) walking distance to River St all Restraunts and shops ! Go see Mary the hotel concierge she was awesome !! All around great hotel , affordable and great location

"Our Savannah trip 2016"

3
Jimmy F, Savannah, GA, United States 29/08/2016

Not the best or the worse of the Best Western motels I have stayed in but it does lack some things. Like quiet neighborhood after midnight, sufficient parking, easy access to and from streets, and updated rooms. Breakfast was usual fare but was good. Everything was fresh and the breakfast area was well maintained.

"Don't book on this site don't stay there"

2
Northshoremimi, Mandeville, Louisiana 26/08/2016

While traveling checked online for best rate, was quoted $79 asked if there were other fees such as parking and told no. Was then told with tax and fees would be $101. When arrived at best western was told additional $20 parking fee. Third party didn't tell me. I was summoned out of bed so she could run my card for $20. When I got my bill was charged a $22.99 internet booking fee. Do the math on that $79 room. There is construction directly behind the hotel an earplugs were left on our bed. The walls are thin and there were young people having a party and singing and also smoking on the balcony outside their room. Supposed to be a completely non smoking hotel. Absolutely would never book a hotel this way ever again. So in the end this hotel we ended up paying $144.59 for a $79 supposed room special. In the future I will call the hotel directly. It was a complete ripoff and a joke. Thanks for asking for my review. Hope you post it to warn others.

"great locatation"

4
User 26/08/2016

I took my 14 yr old grand daughter here for a trip before the start of high school. yes there is construction but we were out the door before it really got started and back when the shut down for the day, so no biggie. the breakfast was...awful! go out to eat! only complaint was a very rude concierge. not the job for you if you do not like people!

"Awful hotel - a scam"

1
Changuri1, Powell, Ohio 23/08/2016

June 26, 2016 (Ohio person) Clearly that there are positive and negative about the place. Overall, mine is more negative than positive. In their website it looks so neat, so nice. Trust me, this place is a rundown hotel, more a motel than a hotel, considering what is in the website. This is a good example of “pictures look way better than the real thing”. Only the lobby is OK. Everything else is old, rusted. I am not kidding, even in the stairs there was duck tape to cover some stuff. Yeah! I have pictures. Spend a day and believe my review, depending on your expectations and the people traveling with you. This is a $60 night place at most. I stayed at a Days Inn in Columbia SC on my way here, for less than half the price, that was cleaner, more spacious, larger beds, larger pool (even microwave/fridge), breakfast included, than this one. I actually will recommend that Days In Suite (exit to Columbia Airport, route 302) – not a bad place for the price The pool is a joke – it is way smaller than it looks. There were no towels and the place where to put towels was in shambles (have pictures) Ironic that they have a sign that the place is 100% non-smoking but I saw staff members smoking in the premises. Cigarette butts all over the place – a day later were still in the stairs This place if any, is a one star – trust me as I travel a lot Some, not all the staff, in the front desk were rude. One lady did not show to care about guests. So much for southern hospitality! A guy parked in my spot – I went to the front desk and told them to give me another number. That was OK with me. Instead of showing some sympathy she said that was going to call a tow truck to remove the guy's car (what?). I insisted that it was OK since I wasn't told that parking numbers were pre-assigned (likely the same happened to this person). True that was written on the paper but that's not what I was thinking. I also assumed I could take any empty space Iron board was disgusting, with brown spots The beds were smaller than full (what is in the picture is not what you get) The bathroom door handle was broken The bathtub drain clogged – have to wait 5-10 min for water to drain for next person Bathroom not functional since toilet and shower are together, therefore, can be problematic for many people in a room in particular with ladies The fridge was in the bathroom (what?) Only one light in the room with 2 bulbs of which one was broken No light for desk (keep in mind if you do some computer work or something that needs light in front) Etc etc TV programming was actually good Anyways, in summary, if you have stayed in a crappy motel along the highway think of this BW as no better than that. The place is rundown. For $20-30 you could stay in another hotel close by (e.g. Courtyard, Springhill) BEWARE of this place! It is not worth the price. I wish I would have read negative (or realistic) reviews by others but there weren't rooms available in the area for my dates

"12 Hog Members to Savannah"

5
User 22/08/2016

Beds were extremely comfortable. Room was very clean. Great location for walking to Riverfront and downtown. A bit noisy because of location, but still worth it because of price and location. We were allowed to park two motorcycles per parking spot saving on the parking cost of $20.00 a spot per day

"Small rooms"

2
Erika G, Vancouver, Washington, United States 22/08/2016

The beds in the room were not queen size more like a full. My daughter had to sleep on the floor because there wasn't enough room for 2 people. Our room faced a huge construction site that started work at 6:30 in the morning. They do offer ear plugs but that's not something I personally can sleep with. Nice lobby with decent breakfast.

"Great location but....."

3
withvalidity, Port Saint Lucie, Florida 21/08/2016

There is another hotel being built right next to it so there is major construction going on, you know it is not good when they have ear plugs on your bed when you arrive. The shower had no water pressure, there was some rotting on the lower wall by the door, and the bolt lock did not work. Could have paid more but overall this hotel worked out. They do charge to park, $20 a day but all the hotels downtown charge. If you are just stopping in to visit the downtown area this hotel will work. The staff were very nice. Beds were comfortable.

"Average at best. Good location. Clean."

2
User 20/08/2016

This is a average and plain hotel...but it is clean, well located, and the service was pretty decent. However, key channels on our TV didn't work for several days and the management kept making excuses rather than fix it. I did come to Savannah to watch TV, but it does seem like a reasonable expectation in a $150 room that the TV works.

"Not too bad."

4
User 19/08/2016

We stayed here for 2 nights on our east coast roadtrip. We arrived early, 1pm so thought we would try and check in. No such luck. We were allowed to leave the bags but then had to move the car to an open car park on the opposite side of the road. We then spent the next few hours walking the town. Everyone has their own feeling about places and ours is no different. We felt the area down by the river was a little commercialised and tacky. Market street is basically bars and restaurants. Most of all we thought Savannah was a town of 2 sides, on one hand you have the historical parts then on the other hand its trying to be a town of expansion. When we managed to check in our room was on the rear of the building. Behind the hotel there is building work going on but this did in no way affect our stay. It seemed to start about 7:30am and finish about 4pm. On our first night we got woken up by a crying child in the next room at 12:45am. We gave it 20 mins but nothing changed so i went to reception to mention it. Then another child started to play so we had one crying and the other child (same room) playing. At 2am i went back to reception to make a complaint. Now i totally understand you cant help a baby crying but i was told by the staff the family and only checked in at midnight. This i find somewhat strange. Anyhow i said the hotel had a duty to ensure we had a decent nights sleep and 4hrs does not constitute this. I must say the hotel were great they straight away offered us the money back for the room that night. The problem was this was pre paid by our travel company so we are still waiting for a letter to be sent for that to go through. The parking at the hotel is $20 per night. The manager also waived that at the end of our stay. Breakfast was a bit manic. Loads of people trying to fight their way around but i suppose thats to be expected. We did use the pool which was ok, a little small but was fine. The hotel serves a purpose for visiting Savannah, we just were not over excited about the town. Staff were extremely helpful.

"Pretty basic, but great location."

4
noredpen, North Wales 17/08/2016

This hotel is in a great place, just a short stroll from Ellis Square and the buzzing Market Street area. It's also very handy for a stroll down to the river. Our room was fine, with a huge bathroom, albeit a bit dated. The beds were comfortable, with lots of pillows from which to choose. AC was noisy and leaked on the outside walkway. An added bonus was the free buffet breakfast - nothing marvellous, with plastic dishes and cutlery, but a good choice from cereal to muffins and waffles.

"unhelpful and obstructive staff; reasonable rooms; very noisy position."

2
User 15/08/2016

In August I toured the Southern states with 3 friends in two 1930s Rolls Royces. We were treated with great charm and courtesy everywhere we went, with the signal exception of the Best Western Plus in Savannah. We arrived early, at 12.30. Britney, the receptionist, allowed the two of us who were sharing to book in; but not the other two, who had pre-booked separate rooms. There were about 20 parking places outside reception, which were reasonably secure; about 20 more behind the hotel, alongside a busy road, with no security cameras. I asked if the 2 cars were able to stay where we had left them, close to reception. 'No,' said Britney. 'Those spaces are reserved for guests already here. You will be given spaces at 4.30 Until then you'll have to park some distance away at another carpark.' But the spaces were almost entirely unoccupied. Surely today's guests have already left? Why can't we have spaces allocated now? 'Company policy: no space until 4.30!' What? Even though one room has been already given to us? 'Not until 4.30!' The manager, to whom we appealed, was slightly more helpful: he allowed one car to remain, but only if we moved it to the far less secure spaces round the back, near the rubbish bins. We pointed out that the cars were old, vulnerable, and rather valuable. He was unmoved. One car round the back; the other shifted offsite until 4.30 when (you've guessed it) we were allocated a second space near the bins. This was a wholly unnecessary and obstructive policy. It would have harmed no one to allow us to leave both vehicles at the front from the moment we arrived. The 2 other rooms were finally released at 4.30, though the receptionist admitted they had been clean and ready for some time. ( Another guest with young tired children was also excluded until 4.30. He too was greatly upset.) Sometime later I asked clothes to be laundered. Despite the presence of a bag marked LAUNDRY, and a list for 'washing or dry-cleaning' (both of which I showed to a second receptionist) I was emphatically told: 'No laundry service at this hotel. The rooms were perfectly adequate, as was breakfast. But there was loud traffic noise throughout the night. As a final insult, we were charged $20 per car per night for parking. My advice: avoid this hotel.

"Great location Good rates but Noisy"

4
KevinW1961, Seminole, Florida 15/08/2016

This is the 2nd time we have stayed at Best Western Plus Savannah Historic District. First off this hotel is in a great locaton and within walking distance of all the attractions of Savannah. The rates were very good compared to other hotels in the area. The rooms are very clean and nicely updated. The staff at the hotel were all extremely helpful and friendly. Breakfast is included but we decided to go out for something more elaborate. The negatives of this hotel are that all the rooms face the exterior and we were woken in the early hours of the morning by guests returning from a night on the town making a lot of noise. This happened every night we were there. On top of that there is building work going on at the rear of the hotel which is where our room was located. On Saturday morning we were woken pretty early in the morning but Sunday they didn't work so we got to sleep in. The work is pretty major and I would imagine its going to be an issue for a while. When we checked into the room they did issue us with ear plugs, so I am guessing they have had some complaints but there is not a lot they can do about it. I would recommend asking for a room at the front of the building until the work is complete. Overall I would recommend this hotel, especially if you are on a budget and want to be in a great location. The staff at the hotel do everything to make your stay enjoyable. There is also a $20 per day for parking and space for only one car per room. We had 2 cars and found nearby parking for $5 per day.

"Best Western Plus and Minus"

3
mikehart2000, Cape Coral, Florida 15/08/2016

This hotel had a lot of pluses and minuses. First the negatives. The hotel is in a very noisy area of the city. On my reservation I knew this and requested a quiet room. They also have limited parking ($20 per night). We checked in early in order to get a good room and a parking spot. The check in was horrible. The 2 girls at the front desk didn't know what they were doing. A lot of people were upset. They gave me parking space #28 when we went there a car was parked in that spot with the same parking pass I had for the same spot. We had to go back to the front desk and deal with all that confusion all over again. Our room was #301 which is the closest to the intersection of Martin Luther King Blvd. and Bay street. The worst room for noise. You know you have a noisy room when they put ear plugs on your pillow. Also the room came with no hand towels and we saw a giant roach crawling on the wall. Now the positives. Very comfortable bed and a great breakfast. What a great location. Walking distance to many spots. 3 minute walk to the City Market (nice shops and bars), 4 minute walk to Savanna Smiles (bar with dueling pianos and audience participation). Nice lady at the concierge. She called and got us dinner reservations at The Boars Head Tavern. I told the girl at checkout about our bad check in experience and she said they were going through some transitioning and she took some money off our bill. Always good to get money back.

"Basic"

3
pjl75d, Orlando, Florida 13/08/2016

Basic room. Good location at one corner near river of historic district. Had one large cockroach in bathroom. One lamp out of 3 not working. Quiet. Breakfast good but not enough seating. Air conditioning good. No water pressure in shower! Great pillows!

"OK Stay"

3
Mary M, Charlotte, United States 13/08/2016

Hotel was alright and good location, although would have preferred river front. It was very hot outside and the air conditioner could not really keep up. The room was very small and not very comfortable. We had to pay extra for parking which was not mentioned when we booked by phone. Overall was a good place and what we expect from Best Western, but it was expensive for what we received. We booked the day of our stay and it was a clean available hotel. We have stayed at the Hyatt before which is a bit more expensive, but worth the difference in price. Overall an OK stay.

"Room decor's historic charm a pleasant surprise!"

4
Shar1234567, Toronto 09/08/2016

Our room was well appointed with decor that made the room look like it belonged in the historic district and comfortable beds. Was on a girls' trip with my daughters and was happy about the very safe feel to the hotel, both for on-site parking and for walking to and from the historic district. The pool is small but was not crowded. It was insulated quite well from street and construction noise. The pool was a refreshing spot to stop for a cool- down swim. The staff was extremely friendly and helpful -- had a couple of parking issues that they resolved. Although our room face the construction it was not loud in the room and it did not bother us at all. We also really appreciated the assistance of the young lady at the concierge desk who helped us find the restaurant that the girls wanted to try. Overall was great value for the price, with good location and outstandingly friendly staff.

"Wonderful stay "

5
mkgilly, Coventry, United Kingdom 08/08/2016

Fantastic stay in a very clean room with a very clean large bathroom. Staff amazing breakfast lovely with lots of choices. Yes there is building work but this is nothing to do with the hotel. It didn't affect us at all. Good air conditioning in room. We parked the car and didn't touch it for the length of our stay as everything was close by. Carpark is $20 a night. Most hotels we have stayed in have charged for breakfast and this one didn't. So paying to keep the car safe near by was fair. We will Definately be using this hotel again

"LOCATION!!! 3 Day Getaway"

4
MillerFamillyFour, Atlanta, Georgia 03/08/2016

We really took advantage of the INCREDIBLE location of this hotel, we walked everywhere. I am writing this because I wanted everyone to know that i was not bothered AT ALL by the construction, it is not the hotels fault this is happening, and they even provide ear-plugs for the noise (we never needed these, we were only in the room at night to sleep.The hotel was decorated with a touch of Savannah through out, the breakfast was good, and just we needed before we walked the Historic district. The staff was knowledgeable about the area, friendly, and helpful. I higly recommend this hotel. Thanks for a great stay!

"Convenient location; helpful staff"

4
sylvia l, Myersville, Maryland 02/08/2016

We visited Savannah for birthday/anniversary. The hotel is easily found from I-95; close enough to historic area and riverfront to walk and very clean and quiet. All the staff we encountered were friendly and loved the city. Only inconvenience was the one small elevator and large, young groups trying to go downstairs all at once!

"Clean with a good location"

5
User 31/07/2016

Clean rooms with a great location at the beginning of the historic district. At first our tv didn't work but we called the front desk and they sent someone up right away that fixed it in one minute. Only drawback is that parking was full and we had to park across the street, but we called the next day and moved to a spot on site.

"Motel-type, good location"

4
186411Visitor, Leeds, United Kingdom 30/07/2016

Between riverfront and historic town. Interstate at front, building works at back - the back is quieter at night. Earplugs are supplied. Big rooms. Staff very helpful when there were a couple of minor problems with one of the rooms. Breakfast OK rather than fantastic.

"Terrible, hidden charges!!!!!!!"

1
User 27/07/2016

We stayed here for only one day, and had 2 rooms since we were with family. The rooms were NOT clean at all! There was melted ice in our ice bucket, the carpet wasn't vacuumed, there were hangers on the floor, my mom found false eye lashes on the counter, her phone didn't work and there was missing knobs on the night stand, and her AC didn't work just to name a few things. Also they're a lot of charges that they don't mention. For example, you have to pay for parking ($20) per day, and there is a $75 security deposit per room. We got informed of this security deposit AFTER we got charged. Not to mention all of the TERRIBLE stares we got from everyone because we were the only Hispanic people staying here including employees, ESPECIALLY after they saw the type of truck we were driving. Breakfast was also terrible, it made my sister get sick (stomach virus) Overall PLEASE do yourself a favor and don't come here.

"Great Location"

4
Jill O, Dumfries, United Kingdom 26/07/2016

We stayed here for two nights as a breakaway trip from Orlando. The location is fantastic for historic downtown, just one street back from River Street and only a short walk to many of the sights, shopping and eating venues. OK so it's not the Ritz but it's great value with clean comfy rooms and a pool to cool off in if you're that way inclined. For us it did what it said on the tin! The breakfast was adequate, actually more than adequate because we've paid more on many an occasion for room only so a good breakfast included was an added bonus. Yes it's a little bit noisy.....but we have street noise at home so no biggy. But I'm saving the best until last; the staff are lovely, really friendly and helpful. Special mention goes to Ali the concierge who was so patient with our questions and who made some fantastic suggestions for restaurants. We'd definitely return. Great service and friendliness beats luxury any day!

"Mother's birthday trip."

4
sandracG1287EX, Bradenton, Florida 25/07/2016

We stayed here last year for mother's birthday week and we knew we would enjoy another stay at the same hotel. Plus it is close to everything we wanted to do while there. Everyone was very helpful and friendly, they went over and above other places we have stayed. The beds could be a little softer for me but otherwise a wonderful stay.

"Good location, good value"

4
User 24/07/2016

Very convenient, very helpful staff, comfortable, clean rooms. Returned for second stay on return of trip. Would recommend. Had helpful concierge available for booking tours and travel information. Parking charge. Convenient location for walking to historic "River Walk". Lots of recommendations for restaurants. Elevator helpful. Breakfast, lots of choices.

"Great location!"

4
Manymanytrips, Miami, Florida 14/07/2016

The hotel is located near the river and in the historic district, short walk to Bull Street! Room was clean, bed was comfortable! Front desk was friendly and helpful! Breakfast was very good, with egg, sausage, yogurt, oatmeal, cereal, etc... Parking spots are tight, but convenient, as you don't need to drive anywhere if you want to visit the historic part. We didn't mind paying the $20 because we saved not having to pay the parking meters or public parking to drive around. We will stay here again when we come to Savannah!

""Price Gougers""

2
bplwp, Winchester, Kentucky 13/07/2016

Let me just say all was well until we checked out and was hit with hidden fees: $20 for parking, and $150 for pet cleaning fee. I am 50 years old and the parking space has always been included with the room. And there is no way it would cost $150 to clean up a little dog hair. Every other hotel i used this week charged $20 for pets. All thats left to say is; " lesson learned".

"Ideal base for your Savannah experience"

5
johntee3, nottingham 13/07/2016

Very comfortable accomodation with great friendly staff and a good breakfast. Ideal base for visiting Savannah just a short walk from River Street and the downtown area. Has a small well appointed pool which we got to ourselves for an afternoon. Excellent concierge service. Stayed on the first two days of summer, had a great time.

"Great staff, nice beds, shortage of amenities"

4
User 09/07/2016

Everyone is very helpful, breakfast is very good, just a couple of things: they don't have enough tv controls for every room and you can't change channels or modify volume if you don't have a control; the other thing was they ran out of floor towels, one day we had it, the other two we didn't. The location is very convenient.

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Thank you for you for sharing on Trip Advisor. Please accept my apologies for the inconveniences you encountered. I am embarrassed by the lack of service you received, and I will speak with both the Front Office and Housekeeping Manager immediately as to why your room wasn't cleaned correctly to include a remote and your bath mat replaced. Again, this is not typical of the BEST WESTERN PLUS Savannah Historic District, we appreciate your comments and wish you safe travels in the future. If you are returning to the Savannah area, I would love for you to call me (912) 629-2101, and I will be happy to offer you a discount on your next visit. Sincerely, Jeffrey A Fouste General Manager

"Terrific Location for Walkers"

4
Linda L, Savannah, United States 06/07/2016

This hotel is conveniently located near the historic Riverfront, but also an excellent walking proximity to historic downtown as well as many of the tourist attractions. Some walks are longer than others but the architecture is beautiful everywhere and a must see.

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Linda, Thank you for taking the time to share your comments! I am so happy you enjoyed your trip to Savannah, and we hope to see you again in the near future! Sincerely, Jeffrey A Fouste General Manager BW PLUS Savannah Historic District

"Great location, some things need addressing"

3
934glynisp, Waycross, Georgia 03/07/2016

1 very pleasant lady @ check-in, ans the ph, solving prob,etc -took forever. 4 people-3 towels. Took 2 calls and 30 mins to get more. Received torn, stained towels. Dust in corners. I looked behind the nightstand to plug in ph, clearly had not been cleaned in years! Otherwise, room was comfy. All staff we encountered were pleasant and friendly and location was perfect.

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
934glynisp, Thank you for taking the time to review the BEST WESTERN PLUS Savannah Historic District. Please accept my apologies for the inconveniences you experienced while staying with us. I am very disappointed to hear your description of the lengthy check in process. I will certainly speak to the Front Office Manager regarding scheduling, as this is unacceptable. I have shared your comments with our Housekeeping Manager in detail to ensure these issues are addressed immediately! Thank you again for your comments and if you are returning to the Savannah area, I would love for you to call me. I will be happy to offer you a discount on your next visit. Sincerely, Jeff Fouste General Manager

"Very good."

4
Chris C, Tallmadge, Ohio 03/07/2016

The best part of the hotel was the staff. They could not do enough for for you. Breakfast was the usual stuff, but you could eat outside. We were not on the construction side of the hotel, so we did not hear a thing. Parking was worth the $20 to feel safe, we left out bicycles on the rack on out car, the staff promised us they would keep an eye on them.

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Chris C, Thank you for taking time to review our hotel! I hope when you return to Savannah you become one of the many BEST WESTERN PLUS Savannah Historic District fans and a repeat guest! I am glad you enjoyed everything! Sincerely, Jeffrey A Fouste General Manager

"Fabulous hotel"

5
Kazza9173, Cumbria 02/07/2016

We arrived at the hotel and were checked in quickly. We were allocated a room at the back of the hotel and a parking space right outside so we were happy that our vehicle was safe. The room was just lovely - nicely decorated and very clean. As there is construction work ongoing at the back of the hotel, staff have provided earplugs for light sleepers, which I thought was a nice touch. I didn't need them myself - a comfy bed made me go out like a light! Brilliantly positioned hotel and I genuinely hope to re-visit this town soon!

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Kazza9173, We are delighted you made the decision to stay at the BEST WESTERN PLUS Savannah Historic District! Thank you for the wonderful compliments and we look forward to your return! Sincerely, Jeff Fouste General Manager

"Good Price. Good Location."

4
User 02/07/2016

Good Price. Very comfortable bed and clean room. Great Location. The city noise wasn't a big problem. I slept well. We were on the side facing away from the river so we didn't hear the construction noise, even when we slept in until 10.

"Fair prices "

5
User 30/06/2016

Fair priced for its location right outside river street. Clean bed, large bathroom, updated rooms. There was a bit of construction nearby but not too much of a nuisance. The concierge was great. Nice old lady with tons of information about her city. Booked us a trolley tour and starred several locations for us to be sure to see. We will be back.

"Very Good"

5
putrificato, Zurich, Switzerland 30/06/2016

A comfortable and central located good Best Western Hotel. We enjoyed the offer of the tour operator desk for a complete visit of the City. Our thanks to the Hotel Manager who offered a generous compensation for a small problem with our room locker. We do appreciate the whole services of this Hotel.

"CONSTRUCTION GOING ON!"

1
Maria G, Miami, Florida 29/06/2016

Even though this hotel is located in downtown historic district, there is construction next door and you will be awaken by loud, banging noise. Staff not friendly or accommodating. Parking is $20 per night.

"Weekend get away"

5
Becky B, bethlehem, Georgia 27/06/2016

Great place to stay. Right at River Street and across from Market Square. We have stayed there every time we go to Savannah. Great staff. Well worth our cost. Wonderful details in the room and the bed, a Beauty Rest sleeps alsome.

"Great location!"

5
User 27/06/2016

This is my third visit to Savannah and my first time at this hotel. Stayed at more expensive hotels the last two times. Decided at the last minute to stop in Savannah for 2 nights. Stopped by 2 other hotels first but they were booked. Really pleased with the location and staff here. Room adequate. Refrigerator in room was a plus. Noise wasn't an issue at all. Parking was alittle tight for a large SUV. Will definitely stay here again. Great location!

"Comfortable hotel"

5
MistyGLEN1127, Dublin, Ireland 21/06/2016

Easy to find, comfortable, spotlessly clean and a very good breakfast. There is also parking, where you can leave your car until 3pm day of check out - great if you want to do last minute sightseeing. Savannah is also a fab place to visit.

"Family vacation"

5
Gerald B, Rock Hill S C, United States 21/06/2016

We loved the location of the Best Western on Bay Street in Savannah ,Georgia. The staff was very helpful .We could walk to many of the sites in Downtown Savannah. The Old Savannah Tours - is so good .My grandchildren loved both tours we took.The ghost tour was so fun.

"Savannah, 2016"

2
User 19/06/2016

I was very unhappy with this hotel. The rooms are adequate, but very noisy. Their computers were down and they just didn't seem to know what to do other than continue to put you off. They need a backup system to assign rooms without computer use.

"Overnight Stay in Savannah"

4
User 18/06/2016

Excellent hotel at the edge of the historic district in Savannah. I loved the location -- 1 block to the Riverfront and 2 blocks to the heart of the Historic District. I selected this hotel because of its location and because it was less expensive than the other hotels along the waterfront. The room was very nice and clean. There is construction next door which blocks a portion of the river view. The downside -- you did not get to choose your parking spot. It was assigned to you.

"Very nice hotel. Great location. Great staff"

5
User 17/06/2016

We pulled in on a last minute stay as we travelled up 95. Storm was fast approaching, and we needed a place to stay that could facilitate our family, dog, and a tow behind trailer. They were able to do all 3! The manager approved us to have 2 parking spots for our truck and trailer. Front desk staff was very courteous and helpful. Rooms are surprisingly updated and cozy and don't at all feel like the Best Westerns I remember as a kid. Overall, a solid place to stay when traveling with the family.

"Good Value and Location"

5
Susan T, Shoreline, United States 16/06/2016

We really enjoyed our stay thanks to the nice and efficient staff, the pleasant accommodations and the location. We were within walking distance of most things we wanted to see although "walking" for me means riding my mobility scooter. There is good handicap parking and the elevator has two doors making entrance and exit very easy. Breakfast was very nicely presented and good. You pay $20 for parking but they assign you a spot so you don't have to worry about not having one when you come back, however, there was someone parked in our spot the entire time. We talked to the front desk about it the first time and they took care of the issue immediately but later another car was in the spot. Since we had a handicap spot and didn't plan on moving the car, we didn't tell the desk about this second instance but parking is something to be aware of during your visit. They try to make it easy for you but guests either don't understand or aren't willing to cooperate. Overall, I really enjoyed the stay and recommend this property.

"Great location and breakfast!!!"

4
jantNorthEastUk, north east uk 10/06/2016

Just a minutes walk rom riverside and historic centre. The hotel, whilst the layout of the hotel is reminiscent of 20 years ago, the rooms are great. Very comfortable beds, 2 doubles. Although tea and coffee maker in room, there is coffee, tea and very welcome cold water in the lobby all day. Free wifi in rooms, and a reliable service. The free buffet breakfast is wonderful. Hot food includes do it yourself Mcmuffin, and waffles, cakes and fruit,cereals... Staff are sweet

"MOTEL VS HOTEL"

5
Robert M, United States 10/06/2016

I may be giving away my age, but when did motels become hotels. I like this place because it reminds me of the motels we used to stay at on family vacations when I was growing up. We used to go on a two week vacation every year to Florida and stay in motels similar to this one. They were all one or two floors high back then (the really big ones were four or five floors) with the room doors facing the parking lot and big neon sign out front. Although this motel/hotel is not that old, it brings back happy memories of a day when you could go to the beach and still see the sand dunes from your balcony / room entryway. This place is very clean and up to date with all the modern whistles and bells but the building (like the cars of the 70's) has CHARACTER which high rise hotels of today don't.

"Great location, but old and loud"

3
Kerri P, Oceanside, New York 09/06/2016

We booked this through trip advisor (3 rooms in total but the trip advisor screwed up one of the rooms) - we thought this was a hotel, and were quite shocked when we got there and it was actually a motel style. The rooms are very old and somewhat outdated, the motel is on a major road so it's pretty loud, and the area is on the cusp of being a seedy area. During the day it's fine and the location is actually a good spot to walk to city market and the river front. They claim to have a fitness center (it's one weight machine, two ellipticals and a treadmill). When we checked in they also gave us earplugs due to some constitution in the area. (The construction bothered me less than the trucks on the road.). Overall, location was good, and we got a decent price of around $150 (cheaper than other hotels in the area) so I could deal with the mediocre rooms for just a couple of nights (but wear your ear plugs).

"!st Anniversary"

3
ROBERT S, Fort Worth, Texas, USA 08/06/2016

Originally booked queen bed room. Apparently when I mentioned I am a disabled vet, the desk clerk gave us a disabled access room that had full beds. Uncomfortable but we made do. The location was advantageous for our trip. The second night an unruly guest made sleep almost impossible.

"May 2016 Best Western Savannah Historic District"

3
Genevieve S, HENDERSON 07/06/2016

Breakfast was very good at this location. The charge for parking was ridiculous, $20.00 per night. We arrived early before regular check in and we were promised a ground floor room, but on returning after a walk, our ground floor room was given away. Location was excellent, easy walk to sites.

"great stay"

5
Kathy S, Warner Robins, United States 06/06/2016

we enjoyed our stay. will definitely stay here again. staff are always friendly. great location. we like being right in the historic district, close to places we like to go to. like to shop and eat at the places on the riverfront.

"One Night in Savannah"

5
chasevalley, Atlanta, Georgia 05/06/2016

This hotel is located within walking distance of the historic area of Savanna, and is not complicated to find. I was part of a large group (between 25 and 30) of cyclists on a fund-raising event. The accommodation was reserved by the organizer, and checking-in went smoothly, with friendly efficient staff. Singles and couples were all accommodated. My room, a double with two king-size beds was spacious and clean, with adequate lighting. The bathroom with shower/bath was also spacious, and included a small refrigerator. An iron and ironing board was also available. A continental breakfast is served in a dining room next to a lounge area and the lobby. Breakfast, which comprises the usual, but more than enough, buffet of inter alia, cereal, pastries, make-you-own waffles, and a small selection of hot food, fruit, coffee, and more, can be eaten outside where a limited number of tables and chairs are available in a courtyard, for those who don't mind the warm humid weather. Parking is available in the open areas surrounding the hotel building, but is restricted to checked-in guests only and a disc is provided for display on the dashboard. There are no good Views of the river. The City Market is a few short blocks away. Eating places abound. A good place to stay to experience Savannah's nightlife and the historic area and for buying tickets to ride the sightseeing trolleys.

"Clean but loud"

3
102scottieh, Birmingham, Alabama 03/06/2016

This hotel on the inside was very clean, they also had a great breakfast selection in the morning. However they are doing construction right around the building that starts at 6 AM every morning, right after the night life crowd noise comes to an end. Also, they are not upfront about the $20 a night parking and wait to the end to charge you.

"Hotel price/motel room"

2
Ronald N, Nashville, United States 02/06/2016

We were on our way home from a vacation in FL, and wanted to stay a night in Savannah. The holiday weekend price was comparable to other hotels downtown, but the room quality was terrible. Dust and more dust, minimal water pressure, excessive noise - every time a room next to or above us flushed it was as if it was in our room. We wish we had chosen a different hotel, but it was too late to cancel when we arrived.

"Great stay."

4
mdogdoc, Montgomery, Alabama 31/05/2016

This was my third stay and once again gets top rating for convenience and the most efficient staff. Ashley and her crew are most accommodating. The rooms are very clean, A possible inconvenience for some is assigned parking.

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Music to my ears! We love Repeat Guests! Thank you for taking the time to share on Trip Advisor! Sincerely, Jeffrey A Fouste General Manager BW PLUS Savannah Historic District

"This will be my Savannah stay place"

5
Ann H, Palm Harbor, Florida 30/05/2016

From the time we checked in to the time we checked out EVERYTHING was right on point. The employees, the room, the bed, the AC, the breakfast, the coffee all right on point, All the little extras made our stay the best it could be.

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Ann H, We are delighted you made the decision to stay at the BEST WESTERN PLUS Savannah Historic District! Thank you for the wonderful compliments and we look forward to your return! Sincerely, Jeff Fouste General Manager

"This is not a hotel, at best a motel"

1
Andrew B, Headley, United Kingdom 30/05/2016

All the rooms are accessed from exposed walkways, a feature of a motel not a hotel. Construction work is a problem for 50% of rooms, starting at 7am each morning until 7pm. Never before stayed in a hotel that issues ear plugs and has a machine to provide a constant noise to drown out other noises. Also got fleeced for $20 per day parking. Breakfast was difficult, not enough seats or tables. Yes a good location but wish we had stayed elsewhere.

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Andrew, Thank you for contacting Trip Advisor regarding your recent stay. I was disappointed to read that you were not made aware of the hotels exterior entrances, or the hotels daily parking fee. We audit our own website as well as our partner's websites regularly to ensure photos, content, and fees are disclosed ensuring our guests can make an informed decision and eliminate confusion. Information regarding the parking fee is posted on a sign at the front desk and also highlighted on the registration card presented for signature at your arrival. Information about the active construction site behind the hotel, which is not under our control, is posted on a sign located on the front desk. In addition, a letter explaining the benefits and fees of the hotel as well as information regarding noise that is out of the hotel's control is located in each room. As you mentioned in your review the hotel has implemented several measures in an effort to enhance our guests experience and reduce unwanted noise from interfering with their stay by providing: Cooling Units with optional constant on feature, Sleep Mate® - Sound Conditioning Machines, and Complimentary Ear Plugs. Again, I am very sorry if the staff here at the hotel did not provide you with any of the above mentioned information when you arrived which would've outlined all fess helped to clarify expectations. It is our goal to provide the highest level of customer satisfaction. We rely on our guests to let us know when we have fallen short of that goal. Comments such as yours permit us to target areas of concern and take the necessary steps to remedy the situation. Again, please accept my sincere apologies. Sincerely, Jeffrey A Fouste

"Great location - but terribly noisy and the worst shower I've ever used."

2
emily w, Tasmania, Australia 27/05/2016

This hotel left me with mixed feelings, I don't want to be too harsh because we could have just come at a bad time but, there was construction works right next to the hotel & they started at 6am.. sleep was not possible it was horribly loud, whilst this wasn't the hotels fault it just diminished the quality of our stay. The shower also had such terrible pressure it was laughable... However the location was fantastic, near the water and walking distance to all the sights. so if your thinking about booking maybe just make sure there is no construction happening, because it certainly made my stay less enjoyable.

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Emily, Thank you for taking the time to share your experience! I apologize for the faulty shower head, and I will have Maintenance repair at once. The construction you mentioned next to our building, which is not under our control, began at the end of April. We have received multiple complaints in regards to the noise and these guests were move to room on the opposite side of the building whenever possible, which proved to be more quiet. Our goal is to always provide each customer with a great experience. With that in mind, customers should know the hotel has implemented several measures in an effort to enhance our guests experience and reduce unwanted noise from interfering with their stay by providing: Cooling Units with optional constant on feature, Sleep Mate® - Sound Conditioning Machines, and Complimentary Ear Plugs. Please accept my sincerest apology for the interruption to your stay due to the neighborhood development and faulty showerhead. My only hope is that you would consider returning to us once the beautification process is over. Sincerely, Jeffrey A Fouste General Manager

"Ideal location for historic Savannah"

4
Dave V, Lincolnshire, United Kingdom 26/05/2016

Initially we were concerned about the hotel as there was construction work taking place behind with heavy equipment but it didn't bitter us as the local authorities had restricted the times they could work. The hotel is on 3 outdoor levels and if you have a car you will be assigned a parking space - request a bay number near your room. The rooms are very clean comfortable and in good working order- sadly there was no safe in them which fir a BW plus is unusual. Breakfast is standard US BW food but all the cutlery and Crockery is plastic and with hot foods very hot to carry. Service was very good and staff were helpful when ever asked. All in all I give it "good but could do better quite easily"

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Dave, Thank you for taking the time to share your experience on TripAdvisor! We strive to deliver each guest a memorable experience and we are thrilled to hear of our success in this ambition. I do however apologize for the disappointment with the plastic cutlery as this is one of the few options mandated by our brand, and I am sorry if it interfered with your stay in Savannah. Your feedback is of the utmost importance to us and thank you again for taking the time to share your experiences and impressions of our hotel! Thank you, Jeff Fouste General Manager BEST WESTERN PLUS Savannah Historic District

"Suprisingly Good"

4
BASMONA, Raleigh, North Carolina 26/05/2016

The Best Western on Bay Street in Savannah Ga. is a excellently located, reasonably priced, clean and well serviced hotel. Close to everything, free breakfast and attractions representative located in lobby

"Noise, Noise, Noise"

2
donnygardencity, doncaster 24/05/2016

When you are greeted with a set of earplugs in your room you know there is a problem. At the time of writing there is a major construction site at the back of this hotel. Work starts at 7am prompt and continues to 4 pm. Then mercifully the night is quiet. Behind this, there is a derelict building, an eyesore, blocking all views of the river which may be the next construction site. At the front the main road, Bay Street, passes by with noise 20 out of 24 hours a day. Only for a few hours well after midnight does the noise subside. This motel style hotel is on the very edge of the historic quarter and as such is in a bad place because much of this quarter is out of reach on foot. You will need to use the expensive touring trolleys to see most of it. There are riverside restaurants within walking distance The rooms are large and well equipped. There's a children's swimming pool with loungers and a well equipped gym at one end. Only recommended for families who make more noise than is going on outside otherwise look anywhere else in Savannah. Breakfast buffet a bonus.

"Welcome respite for weary travellers"

5
40Helen64, Greater Perth, Australia 19/05/2016

After long coach drive in very torrid rain we were made very welcome by the staff. Courtesy coffee available, free wifi. Lifts to all rooms. We were able to leave fresh food in their fridge as our rooms were not to be really till later

"Best Western Savannah"

4
Maxine C, Gaithersburg, United States 18/05/2016

Great Location Staff very friendly. Convenient to riverfront and all of the historic district. Easy to find. Would recommend It is an older hotel but well maintained and comfortable......... Concierge very helpful in booking tour

"Great Location in Savannah!"

5
User 16/05/2016

You cannot beat the location of this hotel in Savannah! I stayed at the property on a business trip, and ended up walking everywhere. There are numerous bars, restaurants, shops, and more located within walking distance of the hotel. The hotel room was very spacious, and comfortable. It had all of the amenities that I needed for a relaxing business trip.

"Construction in back of hotel"

3
613lucyf, Aiken, South Carolina 16/05/2016

Based on previous ratings of the noise at the front of the hotel, I asked for a room at the back. I was not told there is construction in the back and the diesel fumes actually went into the room as well from the construction equipment. I wish I would have taken a front room now. The construction was continuous from 7AM until about 5PM, so at least it did not disrupt our sleep.

"Perfect stay"

5
JensH15, Cologne, Germany 14/05/2016

A prefect Hotel stay in the middle of downtown Savannah, perfect Location with clean rooms and excellent Service. Nothing, really nothing to complain about. Big bathroom and a nice breakfast arrangement. There was a bit noise at night as we stayed there for a weekend. But we slept very well.

"Great location, charming rooms"

4
missmyamae, Jacksonville Beach, Florida 13/05/2016

We had picked the Best Western Plus in Savannah due to it's location in the historic district, as the majority of the things we were looking to do were in that area of town. It ended up being the perfect spot. Not only were we able to walk to our favorite restaurant, located around the riverfront, but we were also able to get picked up by a shuttle for one of the local tours. The room had lovely brick walls, and the bathroom was extremely spacious and had a huge shower/tub. The room was not huge itself but was more than adequate for a night's stay.

"Go somewhere else!"

2
Larry R, Arapaho 13/05/2016

We arrived after riding nine hours and were told that we had booked a double bed room for our three nights, I have never booked a double because of my 6' 6" height. We also were told that they didn't have our room as they overbooked that night so they put us in a out of service room for the first night. We heard all of this while she was talking to the manager. Didn't even offer any kind of compensation, take it our leave it. The breakfast and room staff were excellent, very helpful. The noise at this place is awful, they do provide cheap earplugs and a white noisy machine. Not any help at all. It is in a good location to walk old town. I only give some place a bad review if they deserve it and this place does for what they charge!

"Best Western Construction"

2
M J, Ottawa, Canada 12/05/2016

Hotel staff were professional and courteous. Location was great in terms of being close to the historic district of Savannah however major construction noise behind the hotel (they are digging a hole for a building or parking garage) makes this location not recommendable. We were not particularly satisfied with the continnental breakfast and despite its inclusion with the stay we usually went out looking for a better breakfast. Rooms were clean enough and well prepared for our needs. Pool would have been nice if it wasn't for the noise .

"Nice hotel just too noisy"

3
GForce5, Bristol, United Kingdom 10/05/2016

We arrived after a drive from Atlanta. One protracted with delays on the highway. Hence we were tired. Last thing we needed to see were a tub full of earplugs on the counter and a warning that the hotel was noisy. I guess that puts the onus on us to check out more formally the travel agents recommended stay location. A real disappointment as the hotel itself does just fine. Its just exhaustingly noisy and I can't say that I slept at all. A real shame.

"Not expected"

3
Gest, aruba 09/05/2016

The receptionist was friendly but sniffing. She had the flu perhaps. The room was clean and a little bit outdated. When we arrived it was quit.The view from our room was a hugh crane, drill bit, and dump trucks which started promptly at 7 am. I think they should have warned us about this ahead of time! Complimentary breakfast was good.

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Gest, Once again, we are very sorry for the noise problems you experienced during your stay, as we discussed with you personally during your visit. We take the noise issue very seriously indeed and initiated a meeting with the construction company to bring your concerns to their attention. The construction next to our building, which is not under our control, began at the end of April. We have received multiple complaints in regards to the noise and these guests were move to room on the opposite side of the building whenever possible, which proved to be more quiet. For the benefit of the readers, the drilling is scheduled to end next week, construction will continue but the heavy artillery will be over. We continue to do our utmost to enhance our guests experience and reduce unwanted noise from interfering with their stay by providing: Cooling Units with optional constant on feature, Sleep Mate® - Sound Conditioning Machines, Complimentary Ear Plugs, and Plantation Shutters. Again, please accept my sincere apologies, and we hope to serve you again in the future. Sincerely, Jeffrey A Fouste BEST WESTERN PLUS Savannah Historic District

"Not what I expected."

4
User 08/05/2016

The hotel was clean, the staff was friendly, the location was convenient, breakfast was good. I consider this more of a motel based on the fact that it has exterior doors. This means it can be very noisy at night and in the early morning. They do provide earplugs, a sound machine, and A/C with a constant on option to help block out the noise. For a Best Western this was not quite up to the level that I expected. It was by no means a bad stay but it was definitely nothing special.

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Shannon, Thank you for sharing your feedback with the viewers of TripAdvisor and for staying at the BEST WESTERN PLUS Savannah Historic District. Our focus always remains on our guests and ensuring they have a comfortable and enjoyable stay with us. Your detailed comments will help us to ensure we're meeting and exceeding our guests' needs. We hope you'll give us another chance to offer you the consistent, friendly service you know and love about our brand. Sincerely, Jeff Fouste General Manager

"Mary - The BEST concierge EVER!"

3
CNRisser, Ottawa, Canada 07/05/2016

The definition of Southern hospitality should have a photo of Mary beside it in the dictionary. She was the kindest, most generous and affable concierge's I have ever dealt with. She made sure we were taken care of every moment of our stay. We had a lot of fun with her, and felt we were in good hands.

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
CN Risser, Thank you for the kind words about the BEST WESTERN PLUS Savannah Historic District! Your feedback is greatly appreciated! Thank you also for recognizing Mary, she is indeed a Superstar! I will be sure to share your compliments with her! Have a wonderful day! Sincerely, Jeffrey A Fouste General Manager

"Seafood festival with friends"

1
Robin S, Winter Park, Florida 06/05/2016

The view from our room was a Hugh crane, drill bit, and dump trucks which started promptly at 7 am. I think they should have warned us about this ahead of time! The part of our group that found other accommodations left. This is unacceptable. They think putting ear plugs on your bed is enough to fix the issue. Room is clean but will not stay any longer than necessary.

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Dear Robin S, Thank you for sharing your feedback with the viewers of TripAdvisor and for staying at the BEST WESTERN PLUS Savannah Historic District. I was very disappointed to read your review and hear you did not enjoy your stay. The construction next to our building, which is not under our control, began at the end of April. We have received multiple complaints in regards to the noise and these guests were move to room on the opposite side of the building whenever possible, which proved to be more quiet. For the benefit of the readers, the drilling is scheduled to end next week, construction will continue but the heavy artillery will be over. Our goal is to always provide each customer with a great experience. With that in mind, customers should know the hotel has implemented several measures in an effort to enhance our guests experience and reduce unwanted noise from interfering with their stay by providing: Cooling Units with optional constant on feature, Sleep Mate® - Sound Conditioning Machines, and Complimentary Ear Plugs. Please accept my sincerest apology for the interruption to your stay due to the neighborhood development. My only hope is that you would consider returning to us once the beautification process is over. Sincerely, Jeffrey A Fouste General Manager

"great stay"

5
User 06/05/2016

perfect location..totally satisfied Walk to Riverstreet or walk to the square very comfortable beds. Only drawback would be the economy air conditioner ..could have been colder I prefer sleeping cooler but the air seemed to stay around 74-75

"Great Location and Good Value"

4
P L, Telluride 04/05/2016

The rooms and beds were comfortable. The hotel is conveniently located to both the river walk and market areas. The staff was very friendly. The hotel is on a main street so it can get noisy. They also do not have sufficient on site parking having some guests park across the street. They accommodate my motorcycle in a compact car spot after some convincing on my end. Overall a good value.

"Not A BW Plus Experience"

2
Joseph S, Centennial 02/05/2016

This hotel was okay, but did not measure up to our expectations of being a BW Plus based on previous experiences. Physical amenities could use some updating. Parking accommodations were poor at best. Price was lower than other nearby hotels, but still seem pricey for what was provided.

"Disappointing Experience"

2
Lurana, Fort Lauderdale, Florida 01/05/2016

This hotel is not up to Best Western's standards. It is located just in front of a rather seedy part of the riverfront. When we checked in early in the evening, the receptionist seemed interested only in ensuring that we parked in the correct parking space and provided the license tag. We were given no information on the location of the room, the parking space, the elevator or anything else in the hotel. The room was rather shabby, with broken items in the bathroom. Worst of all, a bag of purchases I made was missing after the room was cleaned. On a positive note, the manager immediately credited my account with the value of the items that were missing. Also, this probably is the lowest priced major hotel located in the historic district, which is why I chose it. Next time I will spend the extra money to stay elsewhere.

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Thank you for contacting Trip Advisor regarding your recent stay. I am very disappointed to read your review and hear you did not enjoy your stay. It is our goal to provide the highest level of customer satisfaction. We rely on our guests to let us know when we have fallen short. Comments such as yours permit us to target areas of concern and take the necessary steps to remedy the situation. If you would like to share any further information about what transpired, please feel free to contact me directly at 912-233-1011. Again, please accept my sincere apologies. Sincerely, Jeffrey A Fouste General Manager BW PLUS Savannah Historic District

"Noise, Noise, Noise"

1
terrymarc, Scottsdale, Arizona 30/04/2016

The only good thing I can say about this hotel is that it's reasonably well located on the edge of the historic district. Its major problem is that it's on a terribly noisy street and is so poorly insulated that the noise is almost unbearable into the wee hours of the morning (Savannah is a partying and drinking town). The hotel provides ear plugs, a sound machine, and a constant fan A/C system, but even these measures aren't enough. Add to this a sour staff and a totally unimaginative breakfast, and you have all of the ingredients for a miserable stay. Skip this one at all costs and find somewhere else.

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Thank you for taking the time to share your feedback on TripAdvisor. I assure you that your experience with our service is not typical. We will work to improve to see that ALL of our guests receive the HIGHEST quality of customer care, every day. We continue to do our utmost to enhance our guests experience and reduce unwanted noise from interfering with their stay by providing: Cooling Units with optional constant on feature, Sleep Mate® - Sound Conditioning Machines, Complimentary Ear Plugs, and Plantation Shutters. If you would like to share any information about what transpired with the breakfast, please feel free to contact me directly at 912-233-1011. Please accept my sincere apologies, and we do hope to serve you again in the future! Sincerely, Jeffrey A Fouste General Manager

"Not the Best!"

2
Birdde, Bristol, United Kingdom 29/04/2016

This Hotel is in desparate need of an update, room was tired and grubby looking there are better options of accommodation close by. There is construction work going on behind the Hotel, a white noise machine and ear plugs were left to compensate for the noise! Our room was on the 3rd floor at the rear facing out to the demolition taking place, not a great view and also quite dark with very creased bedding. Coffee maker and flat screen TV in the room but strange the fridge was in the bathroom under sink! Shower pressure was awful control handle very loose, bathroom needs serious updating. Small breakfast buffet on offer Cereal,Bagels,reconstituted egg & sausage etc to eat on plastic plates and cutlery provided! Staff were very friendly and helpful. Short walk to restaurants,bars,City Market,River Street and other historic Savannah attractions. The only good thing I can say about it is the location.

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
This certainly does not sound like our hotel, if so I am so sorry that your accommodations were not acceptable. We all strive to give our guests a clean, comfortable room at a reasonable rate. We sincerely apologize for any inconvenience to you. Your comments are of great concern to all of us and we will make immediate corrections. Again, this is not typical of the BEST WESTERN PLUS Savannah Historic District, we appreciate your comments and wish you safe travels in the future. If you would like to share any further information about what transpired, please feel free to contact me directly at 912-629-2101. Again, please accept my sincere apologies. Sincerely, Jeffrey A Fouste General Manager

"In downtown historic district"

4
Sue R, Salome, Arizona 28/04/2016

The staff was nice, the room was clean and comfortable. They had assigned parking for $20 a day so you didn't have to worry about not finding a place to park. From there we walked everywhere in the historic district and along the river. The room included breakfast. The only issue was the clock did not light up in the dark so when I woke up during the night I had to turn a light on to see what time it was.

"GREAT GIRL SCOUT VACATION"

5
Kathy K, Norway, Maine 25/04/2016

I had stayed here 15 years ago with my oldest daughters gs troop, and it was no question to stay here again with my youngest daughters troop. Free breakfast and a pool were top priorities, and being right on the corner of town was perfect. Staff is excellent, concierge is great, everyone was helpful from making the reservations 9 months in advance to checking out.

"Location tops the advantages of staying here at this hotel"

3
apacheap, Claremont, California 24/04/2016

Compared to the surrounding hotels this one has the most competitive rates. But even at that it is expensive. It is all about the location. You can walk everywhere in Savannah from this hotel on Bay St. The price is well over $200 per night with parking. I have a problem with hotels that charge for parking ($20 per night) but such is life. Nothing spectacular about the room itself. The street out front is very noisy. They serve a good full breakfast in the morning. The gal that runs this area takes her job very seriously and can be seen always busing tables and stocking breakfast items. The staff is pleasant and helpful. Being that we had a rental car I did not want to stay outside town and drive through the traffic only to cruise around looking for a parking area. Nice to check in and leave the car for two days. That was why I booked this hotel.

"Wonderful Convenient,Savannah Hotel"

5
flapjs, Fort Lauderdale, FL 23/04/2016

The Best Western Plus is a hotel that is located close to all the tourist areas of Savannah. The hotel is clean and has a great staff of friendly people. There was some demolition of a building outside our room that became somewhat noisy after 8am. I would highly recommend this property for it's convenience and friendly, helpful staff.

"Awesome Hotel"

5
Vinay P, Pune, India 22/04/2016

Very awesome hotel - The room cleaning is very good and all the facilities available in room are very good. All the rooms are well established. Area is also very good. we enjoyed our trip in Savannah because of this hotel.

"Great Location but needs updates"

3
554DebS, Bloomington, Minnesota 19/04/2016

The location of this hotel was great, close to restaraunts and sites. Hotel was VERY noisy with alot of traffic noise and also guest noise. Beds were adequate but overall the rooms could use updating. There was a gap under the door that I had to put a towel over to avoid bugs from coming into room. This was one of the cheaper rooms in the vacinity and had breakfast so was OK for the price.

"Savannah"

3
User 18/04/2016

Clean, comfortable, decent location at far end of Bay Street. Parking fee unacceptable. Average run-of-the-mill breakfast. Friendly staff. Parking a bit awkward, and getting out to walk around having to deal with heavy traffic.

"Nice Stay"

5
Mike S, Atlanta, Georgia 17/04/2016

Hotel was nice and the staff was very helpful. They provided ear plugs so I was worried about the noise, but it was quiet enough. They had sausage and scrambled eggs for breakfast. The parking fee was 20.00, I don't know if that is what is charged at other places for one night of parking. The best thing about this hotel was the location.

"COULD BE BETTER"

2
Ray C, Haughton, United States 16/04/2016

Good location ,a good breakfast....but...no curtains on windows (all rooms have wooden blinds that don't keep the light out. Low water pressure , took a long time to fill the tub. Some other things that add up, like no basket on the( one cup at a time) coffee maker.I had to get one from the desk. My parking space was at the other end of the bldg. The bed was soft but OK.

"no comment"

3
Suzanne S, Johns Creek, United States 16/04/2016

no comment other than get the PAID parking properly scheduled with the guest in mind. No thought at all was any consideration shown and when I asked for a swap I was told NO way. This was upsetting as two spaces were vacant in front of our door which only compounded the lack of accommodation by the staff. I guess you were holding the slots for VIPS and to hell with seventy seven year olds who had to lug bags from one extreme to the other.POOR SHOW!!!

"Good Location When Visiting Savannah"

3
gaminwoman, Myrtle Beach, South Carolina 15/04/2016

The hotel is very close to Bay Street as well as City Center. It is always a good time exploring the city with its variety of restaurants and attractions. You can hear some traffic noise from your room, but the room was clean and comfortable. I do wish the Best Western chain would get better quality coffee for the rooms, but it was easy enough to go to the breakfast room for some better joe.

"Noisy, noisy, noisy!"

3
PhilNichols, Flitwick 15/04/2016

I would actually give this hotel 3 1/2 if I could. The location is fantastic, being in easy walking distance of all of the historical district and particularly the riverfront. However, its location on one of the main roads meant that it was incredibly noisy. Internal noise through the rooms left a lot to be desired as well. The room we had was on the 2nd floor facing the road and so we expected traffic noise but some of our group were at the back of the hotel and said that the problem was just as bad with late night revelers rather than traffic creating the noise. Our room was spacious with fresh looking decor. The bathroom was clean and possibly had new fittings. Breakfast was included but was a bit limited. Coffee was available 24 hrs.

"Noisy hotel with yuck breakfast"

1
David C, Whiting, New Jersey 13/04/2016

On a long s=distance road trip, we wanted to overnight in Savannah. We didn't realize at the time that the Savannah Music Festival was in town that week and so the good hotels were booked solid. So we decided to take a chance with a Best Western on Bay Street near our favorite restaurant in Savannah. The restaurant was great but the hotel....not so much. This old style hotel with rooms that opened to the outdoors, not internal hallways, was not what we were expecting in the historic district. Bay Street, we now know, is a heavily travelled road with much have truck traffic as well as hot rods, big motorcycles and a traffic light at the corner where the hotel is located. All night long we were serenaded by big rigs braking and accelerating at the light, hopped up muscle cars doing the same,and big straight pipe motorcycles doing the same. Needless to say we were exhausted int he morning and were then treated to the free breakfast, a miserable selection at best. Reconstituted eggs were the main offering (yuck). Never again!

"The Good the Bad and the Ugly"

3
Laurraine K, Houston, United States 12/04/2016

The hotel was in a great location. Within walking distance to River Street and the Historic District. However, being right off Bay Street and being on the street side of the hotel the street noise was horrible at times. Recommend asking for a room on the backside. Room was clean and the staff was friendly and professional. The water pressure was extremely low. I would stay here again but would have for a room on the back side of the hotel. BEWARE parking is $20.00 per day. They had a sign but did not see it and it was not pointed out at check-in.

"Hoping for More in the Historic District of Savannah"

2
DelilahDew, Boston, Massachusetts 11/04/2016

Positive: You can watch the ships come in from your room. The cobblestone street of the waterfront is just down a flight of stairs and up the road a bit..5 minutes walking. The coffee bar and paper in the morning is convenient although there is a great coffee and pastry shop Goosefeathers the next block over. The concierge was pleasant and approachable, A blonde woman who's name escapes me. I must mention COREENA at the front desk, After mentioning upon check out that my daughter and I were given a room on the corner right next to the construction guys who literally walked on a catwalk behind our toilet and shower and that we had to stuff a towel in our bathroom vent for privacy and drown out the construction, guys talking and music she credited us one of the two evenings that we stayed. Negative: Dreary area..not for families...adult only is your best bet. Next door is an abandoned motel that abuts the property..separated by a fence. The stairs to the waterfront are historic original and cool but treacherous for children, elders and drunks. You are yards from the bars and the underground cobblestone street which is pretty darn dark. Again fine if you are an adult there to party. We booked two rooms and included our small dog at booking. We came in very early in the AM to check in. Next morning we received a $150 fee for having a dog in a nonpet room for cleaning. How were we to know the desk did not consider our booking when rooming us? Housekeeping scouts for this I think...could even be a racket for extra $$. If in Savannah for an evening for business or just passing through good location for best rate but no no no frills. We had little people staying below us. They performed nightly wrestling matches at the bar next door. Their trailer with all of their pictures in character covered the thing. Kind of sums up the visit.

"Great service"

4
gingerwright6601, Fort Payne, Alabama 08/04/2016

Very nice hotel, however overpriced for what you get. I would have thought it would be like a Marriott or Hyatt for what I paid. That said I agreed to the price and it was convienently located to the area and we enjoyed our stay

"Great rooms, great location, great price"

4
Richard L, Myrtle Beach 05/04/2016

I wanted a nice motel in the historic district at a reasonable price. It turned out a got what I wanted. Sometimes, we found Best Westerns might be a little run down. Not this one. Great staff. Up to date amenities. Newly renovated rooms with up- scale furniture and appointments. We were very impressed with the rooms. Great location to the river and to main street. Good breakfast. Oh - did I forget to mention the price was very reasonable for the location.

"Terrible bathroom"

3
Kimberly B, McDonough, United States 05/04/2016

Broken toilet seat that slide and you reported and they didn't fix. Black molded toilet paper that the front desk didn't care. When you pay $470 for 2 night and seat on the toilet seat and it slides and pinch your leg that is very painful, and nothing is done.

"Good Value in historic Savannah"

4
Steven P, Atlantic Beach FL, United States 05/04/2016

This property is located near Savannah's historic market, the riverfront, many good restaurants, and is within walking distance of the entire downtown area. Museums and Savannah Music Festival venues are within 5-10 min walks. Hotel staff was friendly and helpful and we found the rooms to be very comfortable - a great value in a great city.

"GS Stay"

3
Sarah S, Wauwautosa, United States 04/04/2016

The breakfast is amazing and the lobby a great place to gather between walks and if you need a place to eat some take out. We were a little disappointed at the level of street noise. It is to be expected with the city atmosphere but some of us found it difficult to sleep.

"Excellent"

5
Chester D H, Portland, IN, United States 04/04/2016

I had read reviews regarding the "street noise" of this hotel. However, we had the good fortune of booking a room on the river side and there was no noise whatsoever! I would recommend this facility with a word of caution regarding where your room would be situated.

"Subpar Savannah"

2
Harry B, St. Augustine 03/04/2016

$250+ is entirely too much to pay for this place, which is on the fringe of the historic district, and is borderline seedy. The staff is friendly and courteous, bur the rooms are quite noisy and not conducive to get a good night's sleep. We were kept awake by a noisy group, who also also awakened us. This could be prevented by thicker walls and/or eliminating the thin adjoining doors. I would only recommend this place if there were no other available rooms in this area?

"Fantastic"

4
Gerald G, Savannah, United States 02/04/2016

This was a place we had been planning to visit for some time. Booked for two nights on our way home from Florida. It was overcast the first day and poured buckets the next day and was one of the best times! Savannah is beautiful, trolleys are a must and the hotel did not disappoint. Restaurants are plentiful and good. Would go again in a heartbeat.

"Just what we need it."

4
139griselb, Germantown, Maryland 02/04/2016

Hospitality is high here. Everyone greeted us when we encounter them. Rooms where clean and spacious. Breakfast was delicious and a good variety of things to choose from. The area is a little bit noisy.

"Great location!"

4
User 01/04/2016

Clean, nice rooms and facilities! Easy walking distance to all sites in Savannah. Concierge was extremely helpful and accommodating. Booked an Old Savannah Trolly tour for us that picked us up at the hotel.

"St pattys fun! "

3
User 24/03/2016

Great location for the historic district and for river street. However, the walls are EXTREMELY thin. You can hear EVERYTHING outside. I am a heavy sleeper so it was not a big deal for me, but if you're a light sleeper and go when there's a lot of people around, you'll have trouble sleeping. I can't imagine there are a lot of people similar to St Patrick's, so I can't imagine it'd be much of an issue. The bathroom also has no ventilation which can be unpleasant because the door between the room and bathroom provide little separation. The room could also use a few more outlets to accommodate a full room. Hotel staff was very nice. A little misleading because it's technically more like a motel or Inn due to the outdoor joined entrances to the rooms but that's not a big deal. Hotel staff also brought more towels but didn't make our beds or provide more toilet paper. So, overall could definitely been better considering the price paid.

"Comfortable nice rooms - short walk to River Street!"

5
Gary B, Wake Forest, North Carolina 23/03/2016

Check in was very pleasant, room was nicer than expected, nicely furnished, clean modern bathroom. Comfortable bed, good a/c. Parking was $15 extra, tight spaces, but it all worked out. Breakfast the next morning was good, plentiful variety and FREE. Good FREE Wi-Fi connectivity. Even though check out is by 11 am, you can stay parked in the lot until 5pm! A short walk to either City Market or River Street.

"Savannah Best Western"

2
triptrey2016, Lancaster, Ohio 22/03/2016

We spent two nights at the Savannah Best Western on West Bay Street this past two evenings. We had stayed there before and were very pleased with all aspects. This time the room was not clean at all. There was a shirt hanging in the bathroom from the previous occupant, there was NO toilet paper (even on the roll), no condiments for the in-room coffee and no tray in the coffee to even make coffee, there was a large amount of hair stuck to the floor behind the bathroom doors, the bath floor was so sticky you had to wear shoes to even go to the bathroom at night, we cleaned the toothpaste off of the backsplash ourselves, there were large finger nails on the carpet between the beds. It was obvious they did not sweep as there was no way they would have missed this. or mop the bathroom) We checked in to the hotel between 12:00 noon and 1:00 PM knowing that we could not get in until 4:00. No problem with that. We came back to get our keys between 5:00 and 6:00 so there was plenty of time to prepare the room properly. Other than that we really have no complaints about the hotel, but this was a biggie in my book.

"st. pattys "

2
User 20/03/2016

St. Patty's day was insane! the rooms are nice & clean but the walls are thin! you can hear every conversation, every noise your neighbors make. The cleaning staff was nice, but not sure it's worth the sleepless nights bc of thin walls & cracks in door.

"NOISIEST LOCATION ANYWHERE"

2
User 18/03/2016

Noise Level From Street Awul! but big but!...Additionly 3 Idiots Were Erecting A Tent for valet Using a metal hammer on the steel pipes for the frame.#$%^&*Started work hammering on the pipes at 5:30 in the morning......Wrong by any standards, desk clerk did not react to my complaint)(*&^ DISGUSTING

"Christmas nightmare!"

2
rachael l, Columbus, Georgia 17/03/2016

We had reserved 2 adjoining rooms on the first floor at least 10 days before arrival and when we arrived we were told "oh I'm sorry, first come first serve" so what is the point of reserving ground floor rooms at all? We were given two non-adjoining rooms on the 2nd floor. One of the reasons we had asked for ground floor was because we had a 70 yr old veteran who did NOT need the steps to challenge his poor legs....2nd issue was the towel situation: We did not need any change of sheets or cleaning the room so we gave the maid our towels and asked for new towels. We left but had not received the towels when we got back that evening.so my husband went down to front desk and asked for towels and was told they would bring them up to our room. They never were brought up, so next morning we never took showers and dried our hands with kleenex. 3rd issue: We rarely had hot water. 4th issue:The nights were noisy with stomping over us.5th issue: We didn't realize that there were no microwaves in the rooms and of course were offered the microwaves in the breakfast room- but who wants to trapes down to that for a midnight snack? Of course there is only ONE microwave in the breakfast room and many people were huddled around that so breakfast consisted of cold and awful looking eggs and stale rolls... 6th issue: We payed for both rooms for two days before we left, yet my daughter's card was HELD up for 4 weeks with the amount on it as -she had arrived before we did and in order to go ahead and get the rooms had to give her card...Good thing we had a wonderful time at the beach, good food around town, enjoyed the beautiful decorations,and antique stores or it would have been considered a complete disaster...

"Great location for walking Historic Savannah"

4
rpaters53, Toronto, Ontario 17/03/2016

Just a short walk and you are in the heart of historic Savannah. Close to restaurants, the river and all you would want to see. The hotel was clean and the rooms were nicely decorated. The breakfast has lots of hot and cold choices and plenty of seating both inside and out. The check in staff were helpful and friendly. The area felt safe when walking, even in the evening. Very handy to the hightway when arriving and leaving. Just a bit of traffic noise,which they do warn you about, seeing you are on the main street, but it tends to quiet down in the later part of the evening.

"Great Time"

5
Sarapina, Nokomis, Florida 16/03/2016

We stayed at this hotel and it was the best. The room was beautiful, the people helpful and the location fantastic. Felt very relaxed, they have a gym as well! There was breakfast available as well as TV and computer usage. You can find coffee in the evening. Everything was clean and neat. Made you feel very comfortable.

"Great Location and value"

4
Susan P, New York City, New York 15/03/2016

This is a basic hotel, but very clean and comfortable. We were traveling with our dog and it was great that they didn't charge us a huge extra fee. Parking was extra but you will find that in every city. The location in the historic district was walking distance to everything. We would stay at this hotel again.

"Was a good stay"

4
854kaitlyns, Beverly Hills, Florida 15/03/2016

Hotel was clean and in a good location. Breakfast was well made and had many healthy options to choose from. The night life can be a bit noisy in the area though. The club down the street can get a little roudy and there isn't great noise blockage. I would stay there again though

"Nice Stay, Great Location & Newly Renovated"

4
murphnme, Orlando 15/03/2016

This Best Western completed a very nice renovation of the rooms and common space. We checked in later in the evening and Sheri was extremely pleasant and friendly, in fact, everyone we encountered was engaging. The hotel is in a great location, just a short walk to the riverfront. One thing to keep in mind is this is an older building and no amount of renovations can fix the noise level. But they are aware of this and offer complimentary earbuds. For the price and experience, we would return.

"Free earplugs in lobby"

2
janka_7, toronto 15/03/2016

We should have walked away when I saw the basket of free earplugs at reception. Hotel is at a very busy thoroughfare and I later discovered there was daylight showing through the bottom edges of door. Traffic noise sounded like the cars and trucks were zooming by on other side of the door ALL NIGHT LONG.

"Best value hotel in Historic District"

4
User 14/03/2016

I wanted to stay in the city without paying 150 plus dollars/night. Found this Best Western Plus for right around $110/night. Parking does cost an extra $15/night. We walked from this hotel to everywhere in the historic district, plus easy quick walk to the touristy river street. I was impressed by the cleanliness of the room and that is what matters most to me, so I was completely happy with this hotel. I spent weeks trying to find the perfect hotel to stay at, reading countless reviews and am extremely happy with this place. I will say the first night stay was on a Saturday and there was a TON of noise coming from outside (we had a room right on the corner) but the remaining nights were perfectly fine. I did notice when checking out there is a bin on the desk full of ear plugs. The hotel really can't do much regarding noise especially in a downtown area, its more of a city problem. I also want to mention the breakfast, excellent choices for someone who does not eat gluten. Eggs, fruit etc. Also the attendant was amazingly attentive at replenishing everything immediately. It appeared she took great pride in her job (this was 3/7 and 3/8) on 3/9 the attendant was less responsive.

"Price Match Guarantee is a Joke!"

1
HeidiKerns, Spartanburg, SC 13/03/2016

I tried to book this hotel with the price match and the criteria make it impossible to accomplish for the best price. After multiple emails and phone calls I finally gave up! I couldn't believe they would not assist!

"Great Value"

4
AtlantaBry, Douglasville, Ga. 13/03/2016

This hotel is right on the edge of the historic district and is within walking distance of River Street, Forsyth Park, etc. It is one of the cheapest options I have found and is clean. The cont' breakfast was average. I had a room on the back of the hotel on the 3rd floor and noise was not an issue at all. I will stay here again for the price.

"Rating Stay at Best Western Plus Savannah, GA"

5
Lynn C, Athens, United States 13/03/2016

This motel is very clean and the staff is very helpful and courteous. There is a lot of noise at night from people talking outside the rooms and children running up and down. Things usually calm down after 10pm. The motel is very convenient to River Street and a lot restaurants are within walking distance of the motel. We would definitely stay here again.

"Historic Center of Savannah"

5
Lillian H, Bellevue, Wa, United States 11/03/2016

Our hotel is on Bay St, in the center of Savannah's Historic District. A very nice complimentary breakfast is included. Hotel staff was very friendly and helpful. Excellent internet connectivity. The room was a bit noisy as Bay St has a lot of traffic. Parking is limited and the hotel charged $15 extra to park.

"Great hotel close everything!"

5
MMolina98034, Kirkland, Washington 10/03/2016

This hotel is located in the historic district of Savannah. It's very easy to walk to the river area and the City Market. The rooms were clean, decor pleasant, smelled fresh and the beds were super comfortable. The breakfast was decent and the staff was friendly and helpful. This was a great location that we truly enjoyed staying at. The only complaint, which is minor, was the noise of the traffic on Bay Street. However, I would stay at this location again in a heartbeat. It wasn't enough to deter me!

"Good Location to Riverfront"

4
Dickn122, Pittsfield, Massachusetts 08/03/2016

Good location to riverfront area and very walkable to historic district of Savannah. Average room with comfortable bed and large bathroom. Room does open to outside. Easy parking but there is a parking charge. Area is very noisey due to traffic and late night revelers. Dog friendly. Green area to walk dog is one block away.

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Thank you for the nice review! I know you had many hotels to choose from in Savannah and I appreciate you booking with us! We look forward to serving you again in the future! Sincerely, Jeff Fouste General Manager

"I will stay again!!"

5
Kelly H, Mobile, United States 03/03/2016

I enjoyed every single thing about this hotel - from the location - to the friendly staff - to the breakfast. I didn't see a parking fee listed during booking, but when you check in, you receive a welcome letter. In that letter it states that you will be charged a parking fee. I was glad that they didn't try to sneak it on the bill :) Also, Jasmine at the front desk was SO FRIENDLY and welcomed us with arms wide open!

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Thank you for the kind words about the BEST WESTERN PLUS Savannah Historic District! Your feedback is greatly appreciated! Thank you also for recognizing Jasmine, she is indeed a Superstar! I will be sure to share your compliments with her! Thank you, Jeff Fouste General Manager

"Don't be deterred by other reviews of noise complaints."

5
Robin K, Osprey, Florida 01/03/2016

Okay, so we read a LOT of the previous reviews regarding the noise and were really not looking forward to our hotel stay. This was our first trip to Savannah and from the reviews I was expecting that it would be like Marti Gras EVERY night. The hotel is situated on a main street which is so centrally located that everything is within walking distance. If you want quieter, be prepared to drive and/or pay a lot more. The staff was beyond friendly and helpful and they give you a notice at check in that if you are concerned with noise to let them know and they will help you make arrangements at another hotel. They provide you with free earplugs AND each room has a white noise machine. When we finally turned in for the night we had no problem. The loudest noises came from the guests (so if you're reading this, be considerate and keep the noise down in the walkways to the rooms). Traffic wasn't terribly loud. The room was large with a refrigerator and a hot breakfast. Parking was $15 a day but it's worth it, in my opinion, as the free garages are a hike from most of the sights and street parking costs money too. So if you're like me and were raised in a city, the traffic and street noise is nothing out of the norm. The friendly and polite staff were absolutely wonderful.

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Thank you for the nice review! I know you had many hotels to choose from in Savannah and I appreciate you booking with us! We look forward to serving you again in the future! Sincerely, Jeffrey A Fouste General Manager BW PLUS Savannah Historic District

"Reasonably priced but noisy location"

3
Larabob, Tampa, Florida 01/03/2016

We stayed here due to the reputation of the best western brand. The room was very clean and had the amenities you would expect in a BW property. The price for a historic district hotel within walking distance of River St was a big plus. The bed was comfortable and the staff very friendly and helpful. The only draw back was the noisy location right on Bay St. We also had some loud guests who were talking loudly at 1-2 am on their way back to their room from an evening out. The hotel is not recommended if you're looking for a quiet place to stay. But for one night it was ok.

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Thank you for taking time to review our hotel. I am so glad you enjoyed the great location, free breakfast, well appointed guestrooms, and terrific rate at the BEST WESTERN PLUS Savannah Historic District. I do however apologize for the noisy streets, and I am sorry if it iterfered with your stay in Savannah. I hope you are able to visit us again in the near future. Thank you, Jeff Fouste General Manager

"excellent hotel"

5
Joey A, savannah, United States 01/03/2016

this was an excellent hotel and the price was great. we were right in the center of everything so we could walk to the destinations where we wanted to go. staff were excellent very nice and accommodating we will definitely stay again next year

"PREEMPTED NOISE COMPLAINTS"

1
Elizabeth M, Savannah, United States 29/02/2016

What a nightmare!!! It was like a police state. We were hassled repeatedly for noise that we were not making. A friend's car got towed and we paid for two rooms with only one vehicle so we were entitled to have another vehicle on the premises. IT WAS THE WORST

"So Noisy!"

2
Kali V, Cincinnati, United States 29/02/2016

We booked this hotel due to the lower rate versus what else was available in Savannah, GA. Needless to say, I was disappointed with what we got. We definitely got we paid for. The hotel is "motel" style with all of the rooms being situated with doors on the outside with no enclosed corridors. The open container policy in Savannah makes for a very noisy atmosphere late into the night. Trucks, vehicles, etc can be heard since the hotel is on one of the busiest streets in Savannah. I would not stay here again if I come back to Savannah.

"room not ready for prime time"

2
Rudy258, New York City, New York 27/02/2016

shower broke, coffee maker broke, no facial tissues. thank goodness this hotel is in a perfect location to explore and enjoy Savannah historical district. I can't imagine the rooms are typically the way ours was as we were only there one night.

"convenient and reasonable rates"

4
Paul B, Hamilton, United States 25/02/2016

Located close to the river street shops and those around the center market, we found this to be a convenient place to begin the day or head out for an evening at a restaurant. Breakfast was ample and very well maintained. Desk staff and concierge were always helpful. Rooms were large and well maintained. Pay for parking, but the rates made up for that extra fee.

"Noise"

2
Shannon M, Interlachen, United States 24/02/2016

the road noise was terrible - the ear plugs they have on the front desk are not an option. WEAR THEM. If you are facing the street you will hear EVERY car that drives by. The staff are so use to people complaining about the noise they just have a well rehearsed speech about how the location is good and the hotel is old. It's called insulation around doors and windows - Get Some!

"A refreshing stay"

4
Barbara L, WATERLOO, United States 23/02/2016

We had a great stay at this Best Western PLUS. We could walk to everywhere in the historic district from the hotel. We had our two dogs with us and found that the Hotel and the city was very dog friendly.

"This place is horrible! The customer service is HORRENDOUS!!"

1
User 23/02/2016

The staff was rude and unhelpful. I requested a cot when I booked the hotel about a month prior. I even called the hotel direct to verify the reservation 3 days before arrival and never once was I told that no cots were offered until I checked in, after a 9 hour drive! I asked to cancel the room upon hearing this, seeing as we had an extra person and needed the cot. I figured I could try to go to another hotel that could offer us one. It was maybe 6:30 and I was told that I would still be charged the nights fee regardless of whether I stayed or not because it was after 6. The front desk told me there was a chair in the room and that our extra person could sleep there. She also told me that if I needed extra pillows, comforters and blankets that they had plenty of them that we could use. I called down as soon as we got to the room to ask for the extras. I was told that there were no pillows, no comforters and that I could only get 2 blankets. I was also told that they wouldn't be delivered. If I wanted them I had to come get them. I got the front desk to pick them up and FOUR women were standing there waiting for me to get them!! All of them giggling and looking at me as if they were amused! This behavior is VERY rude and completely unacceptable. When I went to check out I complained about the service and everything else. The woman never even apologized. She told me that the bad services I received were all MY fault! My fault because I had 5 people in a room and it was a fire code problem!! How on earth would I know that? Not only that, I checked in the night before and flat out told them I had another person with us. If my original reservation was for 4 and I had another person with us that makes 5, do that math people!!! If it was such a problem why didn't they let me cancel the reservation when I asked upon check in knowing it was a fire code problem?? You can rest assured knowing that I will never again book a Best Western Hotel anywhere, for any reason!!

GM11205, General Manager at BEST WESTERN PLUS Savannah Historic District, responded to this review
Thank you for contacting Trip Advisor regarding your recent stay. We audit our own website as well as our partner's websites regularly to ensure guests are made aware of all amenities available and any associated fees charged by this hotel. As stated in your review when you booked the reservation online the number of adults that was entered was incorrect, and had the correct number of persons been entered the system would've notified you that the room could only accomodate 4 persons. The website the reservation was booked on does display the hotels amenities and after receiving you concerns I did verify that the site does not list any information regarding cots being available as this is not something provided by our hotel due to rooms size and storage capabilities. I do apologize that when you contacted the hotel and explained that you needed a cot the information regarding this was not passed along and again I'll speak with that person directly. The issues you mentioned with regards to the way you were treated when additional amenities were requested is appauling and rest assured I'll speak with those individual directly. Again, I am very sorry that staff here at the hotel did not provide you with exceptional service. It is our goal to provide the highest level of customer satisfaction. We rely on our guests to let us know when we have fallen short. Comments such as yours permit us to target areas of concern and take the necessary steps to remedy the situation. If you would like to share any further information about what transpired, please feel free to contact me directly at 912-233-1011. Again, please accept my sincere apologies. Jeffrey A Fouste General Manager

"Safety (not) First"

4
Cheryl Z, Chicago, United States 22/02/2016

The Best Western Plus in historical Savannah had some high and low lights. Rooms were clean, beds were comfortable, wi-fi worked fine. Decor is a little dated. Breakfast was about average. Staff was affable. Miss Mary, the concierge, was helpful and sweet. The outside stairs to the rooms were in disrepair. My husband missed a step due to a missing tread. This did not look like recent damage. Luckily, he only sustained some slight brushing. Staff did fill out an accident report. $15.00 fee for parking due to being in historical area. We were informed about this before we registered. Later realized not all chains in this area had a parking fee.

"Quick Trip"

4
Mugsy928, Orlando 22/02/2016

We planned a last minute trip to Savannah and booked the Best Western. I was worried about the reviews but overall we had a nice stay. They were fully booked the night before so we could not check in till exactly check in time. Once we got to our room it was nice. We were on the 3rd floor and had the lobby building as a buffer of the street noise. We had a good night sleep and the bed was comfortable. We had to head back to Orlando so just grabbed a donut from the continental breakfast. Which looked nice with lots of choices. The hotel is very convenient and once your car is parked it can stay parked for the entire trip as you won't be needing to drive.

"Overnight in downtown Savanah Historic District"

4
Karl W, Akron, United States 22/02/2016

Originally planned to stay at a Best Western on outskirts of Savanah, They stated that a downtown hote