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Best Western Plus Hotel Savannah Airport Inn & Suites, Pooler

3.5/5  - basé sur 903 notations.
155 Bourne Avenue, 31322-9516, Pooler, United States - See map

Savannah airport hotels make frequent flying a breeze which is why we're conveniently located off of I-95 and US Highway 80 nearby the airport. Only two miles away are the newly opened Tanger® Outlet Mall & the Surf Lagoon Waterpark. Stay close to historic downtown Savannah at this Pooler hotel, where southern hospitality is our specialty. With an all-suites approach, you can rest easy knowing that you'll have plenty of space whether you're here for an extended stay or a weekend getaway. Our 100% non-smoking hotel is designed with your comfort in mind. Pooler hotels are located close to Savannah, but far enough away from the bustle of the city so that guests can take advantage of peace and quiet, not to mention more competitive rates. It's our location, close to the airport, the new Tanger® Outlet Mall, the Surf Lagoon Water Park and historical Savannah, that brings many people to this Pooler hotel, but it's the warm welcome and spacious suites that really stand out. Annual celebrations like the St. Patrick's Day Events bring guests to the region from around the country, and we're happy to accommodate larger groups with blocked rooms. When staying at this Pooler hotel, business travel is made much simpler. Whether guests are here for a meeting at JCB North America or a conference with FlightSafety® International, where you stay can make a world of difference. The conference at Gulfstream® Aerospace Corporation is that much better when you start your day with a complimentary hot breakfast. Enjoy a workout in our fully equipped, on-site fitness center. Guests can also take care of business right here with our meeting room or relax in style with 42-inch flat screen televisions and a pull-out sofa bed in every room. Reserve your room at the Best Western Plus Savannah Airport Inn & Suites today!

Best Western Plus

Hotel Savannah Airport Inn & Suites

LABEL_ITINERAIRE

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LABEL_ARRIVEE:

Hotel advantages

  • Heated pool
    Heated pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2015
GreenLeader Silver
 
based on 903 guest reviews
NOTE ISSUED
Excellent
351
Very Good
224
Average
136
Poor
101
Terrible
91
REFER TO NOTICE
Business Business
91
Couples Couples
294
Family Family
356
Friends getaway Friends getaway
86
Solo travel Solo travel
38
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"A great hotel and a great staff"

5
07/09/2018

The hotel was clean and lovely, the room was spacious and comfortable, the breakfast was delicious and so much more than the standard Continental of so many other hotels. Most of all, the staff was fantastic and when we had issues with out rental car, they helped us out immensely and we were able to enjoy our last few hours in Savannah. Over all, we could not have asked for a better experience.

"Amazing Stay!!"

4
05/09/2018

We stayed for 2 nights on our way MCRD Paris Island. Is comfortable, nice service, it has an indoor pool & spa and a fitness center. We had breakfast in the morning. They have a waffle maker, fruit, yogurt, coffee, cereal, juice & milk. Everything you need to start your day when you are visiting the area.

"Good Experience!"

4
03/09/2018

The lobby and breakfast area was very nice, the décor is very modern. The breakfast was good. The staff was very friendly and always friendly. Our suite was nice and roomy. The bed was comfortable. Did not try the pool or hot tub. It's very close to airport easy to get to. Nice Air Force museum next door a must see!

"outstanding customer service"

5
01/09/2018

Courteous and helpful service. Traveling with a large business trailer and needed assistance with parking. The property could use a section that accommodates travelers with trailers. Front desk staff were extremely efficient. room was large with a nicely appointed bathroom with a large countertop . The breakfast had more choices and variety., including non dairy products for those who are sensitive.

"Comfy bed"

3
30/08/2018

When checking in after 5:00 pm we were given a room that had not been cleaned following checkout of the previous guest. The Front Desk clerk was very apologetic and set us up in another room. Went to this room only to find it in the same condition. Fortunately we make it a habit to look at our room before bringing in luggage so at least we weren't dragging our belongings throughout the hotel. We noticed that the housekeeping staff had just finished with a room, noted the room number, returned to the Front Desk and requested that room. A member of the Front Desk staff rushed ahead of us to do a "QC" check and pronounced the room clean. Upon entering and looking closely we noticed that it was quite obvious that the carpet had not been vacuumed (hall carpet was badly in need of vacuuming as well). Had we not been exhausted from travel we would have turned around and left. Entire staff was friendly and helpful. Bedding and towels were clean. Breakfast was standard fare. We did not use the pool or spa but both appeared to be clean and we'll cared for.

"Vacation get away"

5
28/08/2018

If you are headed to Savannah Ga. you must make this the hotel to stay for your visit. This hotel is close to everything and offers so much more. Free parking, great service, comfortable beds, great breakfast, friendly staff and quite rooms. Please check this hotel out. It is just great. Wish we could have taken it with us for the rest of our trip.

"Nice hotel with all that you need"

4
27/08/2018

All good here - No complaints about Best Western Plus Savannah Airport Inn. It is only a few minutes easy drive from the airport. There are plenty of restaurants and shops nearby. It is located right off the highway, only one exit away from a large mall/shopping area and outlets. The hotel itself has a small indoor pool and workout room. Free parking and free breakfast and free internet were all nice. Breakfast included omelettes, bacon, sausage, pancakes and waffles, fruit, juice machine, coffee, yogurt and toppings, bakery muffins and breads, cold cereal and milk. Room was comfortably large with fridge, dressers, closet, hair dryer, shower and bathtub. Staff was very friendly and personable. We would definitely be happy to stay there again. We truly enjoyed it.

"Great Staff Inspires Permanent Relocation!"

5
22/08/2018

During recent travel from Miami to North Carolina to care for an aging parent, the 8-hour driving rest point happened to be Pooler, GA. My plan was to simply rest overnight and continue the next day to NC. WELL, the staff at this location was so genuinely warm, friendly, affable and professional, welcomed me as if I were a distant favorite cousin, shuttled me around town in the free shuttle to find "the perfect burger", my room so cozy & clean, breakfast so yummy and the overall experience so moving, that I ended up staying 2 more days enjoying the Town of Pooler and meeting new people. After a long difficult summer in NC, my husband and I have decided to wave bye-bye to Miami and HELLO to Pooler, GA permanently! As an extensive worldwide traveler over the span of 30 years, I can honestly say that the staff at this hotel are indeed The Best of the Best!

"Vacation "

5
18/08/2018

Very clean location very friendly staff from clerks to assistant there's nothing but nice to be said about this place this place rank with the best of hotels, with very hot and good breakfast. Grade A+

"Great Location, Service and Value"

5
11/08/2018

This Best Western is Amazing !!! Super modern, clean and safe. Just off I-95 and near airport. Free parking and free breakfast. Customer service was spectacular. Needed to modify my reservation and they were pleasant, efficient and happy to serve. Looking forward to staying at this property again. This experience has completely changed my mental image of Best Western !!!

BestWesternPlus11215, General Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Thank you so much for your amazing review. I am so glad to hear that you enjoyed your stay and I hope we will be your home away from home when you travel in the Savannah area!

"Exceeded my expectations"

5
10/08/2018

Upon entering the lobby I thought I was in the wrong place, it was much bigger than I expected and perfectly clean. I was attended to immediatly by a friendly staff member. The room was large and also perfectly clean, I did not hear a sound all night. I would stay again.

"Not really a suite"

1
05/08/2018

It was advertised as a suite room. But mattresses were of very inferior brand, we barely slept, Pullout sofa bed you could not sleep on it as well. Just a microwave in room does not make this room a suite.

"Never Again!"

2
24/07/2018

I called the hotel two days before my my cancellation period ended as I would need a refrigerator in the room with a freezer section. I was advised by the employee who answered the phone that all refrigerators had freezer sections. We got to the hotel to check in and that took forever to complete. I was told that the hotel was experiencing computer outages so I didn't complain as that can happen and you have little control over it. After waiting for awhile, we were given a key for room 331. We unloaded the car, headed to the room. After numerous swipes of the card and the door not opening, a room attendant came to assist. She could not open it, then the housekeeping supervisor came. She knocked on the door and yelled housekeeping and to our surprise, a man answered back. THE ROOM WAS ALREADY OCCUPIED!!! The supervisor then called down to the front desk to advise them and you will never guess what she said! "You will have to go back downstairs and get another room" is what she stated! Now, I have at this point been patient with these mishaps but it was running thin; we had just completed a four hour drive with a cranky nine year old and I'm standing there with a valet cart full of luggage and supplies! I got to get on the elevator and I was met by someone as the door opened with another key to a room. Thank GOD! We went to that room and began unpacking. I went to put the supplies in the refrigerator and there is no freezer! Ok, at this point, I am over it! There was a room attendant cleaning the room across from ours and I asked if that refrigerator had a freezer in it. She opened it and said yes, it did. I asked if they would swap refrigerators as I needed one with a freezer. She told me I would need to call down to the front desk. I called the front desk and was politely told I would have to switch rooms again. I blew up at that point because that was the most ridiculous thing that I have ever heard! "You mean you can't just switch refrigerators" is what I asked. She says to me "there is no one on the property who can do it". At that point, I requested to speak with a manager and I was transferred to a voicemail. I was so freaking pissed off I even went online to Twitter seeking help. Fifteen minutes later a knock came at the door and it was a gentleman named Ivan. He was so nice and within 8 mins he switched out the unit with one that had a freezer. I later learned it was his first day on the job! The next day (Saturday) we were gone all day in Savannah and Tybee Island. Came back to a room that had not been touched/cleaned/vacuumed NOTHING. Our small trash cans were overflowing and not clean towels even though we left them on the floor as instructed. So, we had to go downstairs and ask for towels however I refused to empty my trash. Sunday as we were leaving, we ran into Ivan who greeted us and asked how everything was. I told him what happened in our room and again he profusely apologized. When we returned this time, the rooms had been serviced. We checked out on Monday, not even lingering to eat breakfast. It was time for the fiasco to end. Ivan was the absolute best part of our stay. Every day that I/we saw him, he greeted us and asked how everything was and apologized for all the previous mishaps. I do not feel that what I paid for my room, the service could have been much better. With the exception of Ivan, there was no sense of urgency nor attempts to satisfy me expeditiously.

BestWesternPlus11215, Front Office Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Hi, I want to start by saying after reading your review of your stay i want to apologize for all the inconvenience that occurred during your stay here with us. would you please contact our property and ask for Rakeem Jackson. Thanks, Look forward to speaking with you

"Convenient to Savannah Airport"

5
19/07/2018

Wasn't expecting much, just a room for the night with shuttle to catch our early morning flight. We were greeted warmly and efficiently by front desk staff. We were told breakfast was at 6:00 which was perfect since we reserved our shuttle for 7:00 a.m. The hotel was clean and well-appointed. The rooms were comfortable and clean as well. Got our wake up call and had a surprisingly good breakfast with tasty variety. Our shuttle was ready right on time and the airport was nearby. When we returned from our trip a couple of days later we called for the shuttle. Apparently the shuttle wasn't available so the front desk told us to take a cab and they would reimburse us. Now that's good service! So glad to have this hotel available for our next flight out of Savannah.

BestWesternPlus11215, Front Office Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: We appreciate knowing the things that please you as well as those areas that need our attention. It is our goal to provide the high quality standards you have become accustomed to from the Best Western Plus. You will be happy to know we are in the process of improving every area of our hotel, We strive to please all of our guests and appreciate your comments. Kind Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Overbooked"

1
14/07/2018

Made a reservation and paid for it through booking.com. Reservation made 3months prior to our stay. When we arrived at 1130 pm they had no rooms available. We showed them reservation and confirmation number Did not offer to help with locating another hotel, etc. Booking.com took care of things but the hotel itself horrible customer service

BestWesternPlus11215, Front Office Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: We appreciate knowing the things that please you as well as those areas that need our attention. It is our goal to provide the high quality standards you have become accustomed to from the Best Western Plus. You will be happy to know we are in the process of improving every area of our hotel, We strive to please all of our guests and appreciate your comments. Kind Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Walk to the B-17 Flying Fortress next door."

4
07/07/2018

Good location next door to the Mighty Eighth Air Force Museum. With easy on and off I-95 and close to the outlets mall in Pooler. We stay in Pooler or in mid town when we visit Savannah. Check in went OK and the front desk recognized our membership in Best Western Rewards. We had the family suite with a separate living room and it was clean and quiet for both nights of our stay. The breakfast was good both days but we loved the crispy bacon better than the sausage. Coffee available in the breakfast area all day long. Roomy breakfast area due to the open layout. Both the local newspaper and USA Today available for free on the counter seating area of the breakfast room. When the weather gets cooler we will stay again and visit the B-17.

BestWesternPlus11215, Front Office Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: We appreciate knowing the things that please you as well as those areas that need our attention. It is our goal to provide the high quality standards you have become accustomed to from the Best Western Plus. You will be happy to know we are in the process of improving our selection on our breakfast menu. We strive to please all of our guests and appreciate your comments. Kind Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Excellent Hotel & Professional Staff"

5
05/07/2018

If you have not stayed at the Best Western Plus Savannah Airport Inn & Suites, you are missing out on an exceptional Hotel. After a long day of business meetings, sightseeing, or catching up with old friends, travelers appreciate arriving at a comfortable and clean hotel room to rest their heads. And, generally, all anyone really wants is a clean and quiet place to shower, shave and sleep. Everything else is gravy. Yet, I would argue that hotel staff and managers have the hardest customer service jobs out there. Travelers have all sorts of peculiar needs and expectations. And, in my experience, the Best Western Plus Savannah Airport Inn & Suites does an AMAZING job of providing them. Some of the most impressive things hotels do go unnoticed. From the careful setting of toiletries to the thoughtful placement of furniture, the Best Western Plus Savannah Airport Inn & Suites has payed close attention to dozens of minor details that collectively enhance the quality of your stay. The Buffet Breakfast remains outstanding with hot fresh coffee and other beverages, hot food that is well prepared by Ms. Loren. Did I mention that the coffee is EXCELLENT, and the rest of the staff are awesome! Upon my arrival, I met Ms. J'viana at the Front Desk to check me in. IMMEDIATELY I could tell that she was above her peer groups with high quality service and many smiles. Shortly after checking in, I met the General Manager, Holly. Again, I could see that she was above her peer groups and always tries to exceed customer expectations. Holly and her staff are very accommodating and engaging, and they always take the time for a quick chat. THANKS for a great visit and I look forward to staying with you all again in the future! Sincerely, Kevin Chesser

BestWesternPlus11215, Front Office Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Hi, Awesome!!!! We are so delighted you enjoyed your stay with us. We are endeavoring to treat every guest like family. Thanks

"Horrible"

1
03/07/2018

This was the worst motel I have ever stayed at! We had a suite with 5 people in it, but were only allowed to have 3 towels. We were told "Yeah, everyone would like extra towels." Our room was not cleaned for 3 days-we were told sometimes they skip some rooms. Ummm, no toilet paper and lady at the desk got an attitude when I asked for some. Pool was gross-way too much chlorine in it. Lobby and hallways were really hot.

Holly S, General Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Thank you Judy P for writing your review. On behalf of the hotel I apologize you didn't feel it was up to standards. I am the new general manager at the property and can tell you there are some new changes coming for the property. I hope you will give us another chance to make things right on a future stay. You can always reach out to me directly at the hotel. Take care!

"AVOID this hotel, better choices nearby!!!"

1
27/06/2018

This is in regards to my awful stay at this hotel on 6/15-6/17. When I checked out they said they couldn't comp me anything because I booked through Expedia, so I contacted Expedia and they said they contacted the hotel and the Hotel rejected my request. I booked a room for 4 adults and a infant. Friday 6/15/18 I got to the check in desk about 4:30pm, only to see a customer there yelling about their current stay at the hotel and the front desk was going to comp them a day, Im like whatever, so I proceeded to check in and the front desk was friendly and I get to my room on the 3rd floor see a vacuum cleaner sitting in front on the elevator next to all the trash, so I proceeded to my room and it was clean, outside of a wet teabag still left in the cofee/tea maker from the last guest. I leave and come back around 11pm and notice I only have 2 towels and I booked 4 adults, so I go downstairs and request more towels and was told they have no towels because they are full and there is nothing they can do, so come back in the morning. I then notice the room across from me has atleast 6-8 kids in there along with the 2 adults and they were very loud and coming in and out the room constantly and this didnt end until 1:30am, but since they were full, its not like I could request another room Saturday 6/16/18 I go down stairs for breakfast and these same kids along with many other kids are crowded around the breakfast area making 8-10 waffles for them self and bragging about how they are making them a plate for breakfast and lunch and taking 4-5 plates each to their room and there was no adult supervision and none of the hotel staff stepped in to try to atleast straighten up all the chaos. By now the break fast area is filthy. I finally get whatever is left of the food and there are NO FORKS, so we request a fork, only to be told by the staff that they dont have any because the manager only ordered 1 box and they are out, so now we have to eat pancakes and waffles with a SPOON, so I went to my room to eat since the breakfastarea wasnt clean. I requested towels AGAIN because we have 4 adults and were only given 2 towels and were told they dont have any towels because they are full. By 12:30 when we realized we werent going to get any towels, we left and went out for the day and got back around 6pm, only to notice that room service never cleaned our room, so now we still have no towels, to go along with the damp towels we already used and our full trash can. The trashcans in the hallway were overflowing with trash and the vacuum cleaner is still sitting in the hallway. I go back to the desk and tell them our room WAS NOT cleaned and that we still have no towels, so they tell us the staff is behind and they will bring us some towels soon. So after 2 hours of waiting no one brought us any towels and the front desk says sorry we have no towels, because they are full. I decided to go to the pool to relax and notice the pool water looked gray, so I was not even going to dare and get into that and there were no towels at the pool either, so I would have been soaking wet going back to a room with no towels since the room wasnt restocked or cleaned. At this point we had to go out to a store and get our own towel, since people need to shower and the hotel clearly isnt going to give us any by this time. Its midnight and the loud guests across the hall have returned again and going in and out of the room, knocking loudly and yelling, making it impossible to sleep again until they stop. But since the hotel is full its not like I can go anywhere. Sunday 6/17/18 Go down for breakfast early before all the rowdy kids woke up, and once again asked the front desk for towel, only to be told, sorry we have no towels because we are full. Once again there are NO FORKS and said they wont be getting any today either and I have a picture to prove it. This time the food looks even worse than the day before, as the eggs looked runny, the bananas were brown and beat up, the muffin were stail and this time the coffee machine isnt working. We let them know and they said they will look into it, so after about 20+ minutes, no one did anything about it, so we just skipped getting any coffee after having to eat waffles, eggs, and pancakes with a spoon AGAIN, we just left to get dressed. That bad breakfast kicked in fast as it send me and my guest to the restroom right away. Since the room were not cleaned the day before we were now running low on toilet paper, so I decide to go downstairs and use the one behind the front desk, only to notice there was no lock on the stall, so I had to stick my finger in there to close it and hope it stayed closed while I used the bathroom. The same overflowing trash from the previous afternoon is still in the hallways by the elevator close to 18 hrs later and is even worse now piling up and the same vacuum cleaner that had been there Friday is still sitting in the hallway when you come out the elevator 3 days later. I go to checkout and tell them all I experienced over the weekend and they were like sorry, but they were unable to compensate me anything because I didnt book directly through the hotel and since I used Expedia that I need to contact them. I contacted Expedia with my itinerary number and they said they will contact the hotel with everything I told them, only to be told 2 days later, the hotel has rejected my request. Back and forth emails with Expedia lead to no where an 1 week later Best Western still hasnt replied to my email. So I paid ALOT to stay at this place for a experience I have never had so bad even at a 1 star motel, yet BW Plus feels they have no need to compensate anyone even though I booked a room for 4 adults and they didnt even have towels to shower with the whole stay, NO forks to eat breakfast with, as asking for forks to eat with and coffee isnt too much to request when the hotel states it provides free breakfast with, a filthy breakfast area, having stail food, trash overflowing in the halls ways and parking lot trash cans, broken bathroom stall door, a dirty looking pool, the hotel allowing 10+ people to be in rooms that can only sleep 6, which lead to alot of the problems. I saw many rooms in which that was the situation. I ran into MANY guests in the elevators that shared the same story as me and said they will never stay at this hotel ever again. The only positive I can provide is the property seemed safe and staff members were actually very kind and spoke to you when you walked by and wanted to help as much as they could, but the seemed limited and a poorly managed hotel.

Holly S, General Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Thank you TallTechGuy for your detailed review. On behalf of the hotel I apologize that your stay was not pleasant. There has been a transition at the hotel and there will be a lot of training in all departments. My name is Holly Samson and I am the new general manager at the property. I would love to talk to you directly and invite you back to the hotel, thank you for mentioning that the staff was friendly. We have a wonderful staff on property and with the right training in place I'm sure next time you stay with us it will be an entirely different environment. I look forward to speaking with you, take care!

"Stop on the way to Florida"

3
25/06/2018

We chose this location as our stop from NJ to Florida because of the indoor pool. The rooms were ok..bathroom was nice and clean. However, the pool needs renovation, seemed little dirty and unexpected compared to the rest of the hotel that has been renovated. The front desk staff was extremely professional and helpful. Breakfast was typical. All and all everything was fine, a little expensive for the overall condition of the hotel, but easy on and off from 95.

Holly S, General Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Thank you Chloe484 for your review of the property. We are looking forward to some great improvements in the near future in the pool and general areas of the property. I am so happy to hear the rest of your stay was enjoyable and we hope to see you again in the near future!

"WARNING: doesn't accept cash whatsoever!!"

3
24/06/2018

We booked this hotel through booking.com, BIG mistake! They cancelled our reservation before we even arrived! On booking.com there was an option to pay at the hotel IN CASH. We got there and they accepted NO cash. It was 10pm and we had nothing but cash. The front desk lady was super nice. She accepted our cash anyway because she knew we were in a horrible situation. We needed a downstairs room because two of the 3 people with us are handicapped. That didn't happen even though it was put on the reservation that we needed it. It was super inconvient having to fit 2 wheelchairs on a tiny elevator!!! Since our reservation was cancelled we were told we had to come downstairs every morning to book the room for another night(we were staying 3 nights). The front desk manager was just the rudest!!! She told us that we had an hour and a half to go find a bank to put money in our account to pay for the other 2 nights, then found out she had checked us out against her own word with our stuff still in the room. We also found out that we weren't even in the right style room that we were paying for!!!! After some time Ms. Loren( spelling?) stepped up to the plate and actually went above and beyond to get everything right!!! She got us in the right room, even got the general manager to give us a discount for our troubles! In my opinion she should be promoted to front desk manager because she actually attempted and done an awesome job in helping us unlike the manager!!! The room was clean and comfortable! Our whole Friday was spent at the front desk trying to sort the whole thing out. Just a big ole mess! Thank you Loren for helping us when no one else had a clue! She would be the only reason we would stay here again!!!!!!

Holly S, General Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Thank you mpeters51812 for taking the time to review the hotel. I apologize for the confusion during your stay. We do allow cash payments however we do require a credit card for incidentals. For future reservations I would love to speak to you directly as sometimes it can be difficult on third party reservations as we cannot extend them in our system. I am so happy to hear Loren was there to help she is a wonderful asset to our hotel! We hope to see you again in the future, take care!

"Adequate hotel"

3
19/06/2018

The hotel seems very old and smells a little bit that way, too. The pros: The new updated lobby/eating area look nice, and they seemed to try to make the rooms look as nice as possible. The beds were comfortable, and the A/C worked well. I found the front desk attendants to be pleasant. The cons: The hotel is just old. If it was less expensive I would have expected it, but this was not a discounted hotel. The bathroom was not clean. There was a thin film of powder all around the sink and floor. Almost like they just couldn't be bothered to actually clean it. Housekeeping was also a bit rude. When I told them we had been approved for a late check out, the woman made a face at me like I was putting her out, and she didn't believe me. We only requested a check out 45 minutes later. I would not stay here again, as I think there are better, newer, and much nicer options around that you could get for maybe $10-$15 more per night.

Holly S, General Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Thank you for taking the time to review our property. I apologize that we did not meet your expectations and your concerns will be addressed with each department. We are looking forward to exciting changes so I hope you will consider staying with us again in the future. Take care!

"Terrible customer service !"

1
10/06/2018

Upon arrival we were told that the pool was out of service, the room was not ready and the shuttle unavailable with no replacement.We specifically changed to this hotel as it advertised a 24 shuttle, which we called to confirm with the front desk the week prior. Since check in was 3 pm , we returned at 4 pm only to be told that there was still no room ready and 3 pm is only a " suggested " check in time and we could go elsewhere if this was not to our liking. Having already paid for the room in advance, this was not an option but an insult. Many others were waiting for rooms, that at 4pm were just starting to be cleaned. The management and his team need a serious review in customer relations and an attitude adjustment. There was never an apology given for this upsetting stay. Sadly, the property is appealing and the rooms are very nice but the staff ( except for the midnight shift ) are rude and very unprofessional.

SueThakor, General Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Thank you so much for staying with us here in Pooler. Sorry about the confusion on the shuttle. We do advertise a 24 hour shuttle, so it should have been available when you needed it. However, the information is in the process of being changed to 24 hour shuttle to and from the airport, as the posted information is incorrect. Check in time is at 3pm, and most rooms are ready by that time. In some instances, prior guests do not check out by check out time, and with current rewards systems in place by the brand, extended checkouts are given which causes all rooms not be available at 3pm for incoming guests. If you did stop in prior and were told your room would be ready by 3pm, then it should of been ready. I will be sharing your review with the staff. Thanks for being honest with your comments. Again, truly apologize for your experience.

"Friendly Staff and clean room"

4
06/06/2018

The room was comfortable and clean. The bed was not too soft, so my back did well there. The staff were very friendly and inviting. Breakfast was more than adequate and the eating area was very clean. I would stay there again.

SueThakor, General Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Thanks for staying with us here at the Best Western in Pooler. We hope to see you again on a return visit through Pooler.

"Appreciated the renovations. Nicely done.."

4
29/05/2018

Traveling north from Florida we stayed at this hotel. We were pleasantly surprised with the accommodations and decor in the guest room and lobby areas. The rooms were large and clean. Bathroom needed some paint touch up and shower could have used some bleaching. We were greeted with smiles checking in and checking out. A traveling manager ( Gary) stopped by to ask if everything was all right while we were having breakfast. Nice touch. Would stay again.

SueThakor, General Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Thanks for staying with us here at the Best Western in Pooler. We hope to see you again on a return visit through Pooler.

"Great place except for the clueless staff."

4
26/05/2018

The hotel is convienently located off I 95 and very comfortable. Rooms with fridge, microwave and small sofabeds. Just be aware that the staff is completely unable to split the bill between you and the friend you are sharing a room with, knows nothing about the numerous area restaurants and will misdirect you to area stores.

SueThakor, General Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Thanks for staying with us here at the Best Western in Pooler. Sorry about the confusion with your split bill, directions and stores. I have shared your comments with the Front Office Supervisor to use as a training tool for our new Front Desk Staff. We hope to see you again on a return visit through Pooler.

"Not up to a Plus standard"

2
24/05/2018

Our room needed a thorough cleaning, Outside hallways weren't vacuumed. Coffee pot in room didn't work, Room not serviced during the day. Our room wasn't ready so we visited the Air Force Museum next door while we waited. The price seemed high for the fact that the hotel is several miles from Savanna & other than the Museum didn't have any other attractions.

SueThakor, General Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Thanks for staying at the Best Western. I appreciate your comments and have shared them with the proper departments, and apologize on behalf of the hotel and staff. Our rates are market driven based on the Savannah market and area. May through August are high demand dates and are reflected in the market prices. We hope you will consider staying with us again on your return trip through Pooler.

"Room smelled terrible"

1
20/05/2018

The first thing you get went you walk in is the smell. It smells musty, and something else that's weird. You can even smell it on your clothes once you've left the room. The food selection is also very limited, (even more limited than a regular hotel).

"served a purpost"

3
18/05/2018

We got in to Savannah airport late and decided to stay at this hotel so we could easily rent a car the next morning and continue on into Savannah followed by Charleston. It is a decent hotel with a basic but okay breakfast. My main complaint was that we waited close to an hour for the shuttle from the airport. I called 3 times and was assured it would be a short wait. I had to repeatedly ask them to speak louder on the phone because I could barely hear them. We were exhausted after flying across the country.

"Refined Comfort"

4
15/05/2018

When you walk into the hotel lobby, a sense of relaxation pours over you. The tastefully appointed lobby is cool colors. There is a modern look and feel to the furniture and decor. The couches offer comfort and a sense of casual welcome. The front desk personnel was welcoming. Stayed in the handicapped room. It was spacious and painted in cool tones. The bathroom was large and easily accessible. The breakfast had the makings of being great. The powdered scramble eggs with peppers and onions, was cold and watery. The sausage patties were tiny. Many of the bread items were mini, bagel, muffin, cinnamon roll. The hot tub was nice, it does lack a support rod to assist in entering and exiting. The pool was refreshing.

"Spacious, comfortable rooms; friendly staff, good breakfast, great value!"

5
13/05/2018

This was the third of three motels in five nights, and the most comfortable of all. It was a great value for being in the Savannah, GA area and only a 20 minute drive from the historic district. In the past we have stopped at Kingsland, GA as a halfway point to WV, but no more. This Best Western Plus in Pooler, GA is our new overnight favorite! The “Plus” is dinner on the riverfront in Savannah! And the breakfast at the hotel was also very nice.

"Vacation Stay"

3
09/05/2018

The location was nice, close to the highway. The Cable TV reception was terrible - most shows were difficult to see through the snow on the screen and there were no working electrical sockets on one side of the room. They also ran out of milk and other items early in the morning (7:45) for their complimentary breakfast. Other than that the hotel was clean and quiet.

"Vacation Trip"

3
08/05/2018

The communication between staff needs to greatly improve. Our room was not cleaned for 2 days and I had to go to the front desk to get towels, shampoo, etc. Breakfast buffet was great but again they needed more help to keep the items stocked. Front desk staff were not busy and not sure why they did not assist, even if putting out paper products.

"Nice place to stay"

4
07/05/2018

I spent two nights at this hotel.. Everyone was pleasant and courtesy. The rooms were spacious. Plenty of room. The room was cleaned. The breakfast was very good and tasty. The hotel has an indoor pool and excise room.

"Marine graduation"

5
01/05/2018

Hotel and employee that checked us in was greatly appreciated and great service and attitude. Would definitely stay again. I would recommend anyone staying here for whatever their pleasure or business needs.

"Average place with service a little below average"

3
29/04/2018

I was looking forward to staying here under our new corporate plan. Rooms are fine, but items used would not be replaced- like drinking cups, facial tissue, etc. I realize this happens a lot at hotels, so no real gig here. What turned me off the most is that I was staying there for 4 nights, and everyday my room key expired. No matter how much I asked to have this fixed, it was a no priority item to the staff. Said it was their system. Unfortunately, this hotel is off of my list. Definitely a 2-3 star hotel, with reduced service levels.

"Georgia2018"

5
28/04/2018

This location of BW is very good and easy access to Savanah and other places and close to a lot of shops and restaurant. Very nice location and very courteous staff. The rooms are very nice and large.

"Ok"

3
27/04/2018

blah looking- not great with the check-in got charged twice for a 1 night stay. But the manager was extremely nice and helpful. Close to the highway but doesn't offer a shuttle service to downtown Savanah.

"Excellent Accommodations"

5
26/04/2018

Inside Hallways, clean rooms, comfortable beds and very good breakfast. We were among the first to go down and breakfast items were still being set-up, friendly staff. Behind another hotel that we stopped at first but they wanted to charge us $50 more per room. Easy off, easy on to highway.

"Great place to stay"

5
16/04/2018

Besides Expedia messing up my reservations. The staff in this hotel was wonderful! They were so understanding that I was there for a funeral. The family sweet is amazing! I stay in this suite for every trip that we have been there the last 3 years.

"Uncleaned"

1
16/04/2018

Stayed here first week in April for three nights and the only time my room was clean was on check-in. The remaining two days no one came to service the room so every evening I returned to an unmade bed, trash and uncleaned bathroom. I notified the front desk at 5:30pm when I returned and she assured me they were still cleaning and would be in shortly, they never showed. Same thing the next night (there was cleaning help in the next room but they never knocked on my door. Finally at 7pm I called front desk and advised them that I was placing the trash out in the hallway ( the hallway was never vacuumed during my stay) and she said they would have someone up to clean away. Well, I checked out after my three day and guess what, the trash was still in the uncleaned hallway in the morning. I have stayed in several BW this past year and enjoyed every one. This is the only one that was horrible, bad service, loud cleaning help and unclean. Would never recommend this BW.

"Ruined Vacation: Horrible Customer Service"

1
13/04/2018

First, 2 family suites were booked with additional TV and sleeper sofa. Brought confirmation email to verify. Was told there was nothing they could do. Second, we had a 2 year old with us and the electrical outlet had live wires hanging out of the wall from the outlet. Third, pool had been down 2 days (another quest complained as well) and we were told it would be up the next day and it was not. We booked the hotel based on suites (had 8 year old and 18 year old who like to play games and watch their type shows) and for the pool, which didn't work. After all that, We were charged for 2 nights when we only stayed one night. The manager Chris Guttin promised to cancel the remaining 2 nights but never did. This was in Pooler, GA. Our vacation was ruined and we returned home 3 days earlier than planned.

"Outstandingly Great Rates, and Clean ... But the Breakfast Stunk"

4
11/04/2018

Spent one (1) night here in March 2018 on our way from Ohio to Florida. We've stayed at plenty of Best Westerns over the past few years in the western US, were very happy with our stays, and therefore thought we'd try their facility near Savannah. The rate was too good to pass up; under $100 for the night for 4 of us. The appearance and cleanliness of the hotel and our room was generally very good (not perfect - but close). The employees we interacted with were all 100% top notch wonderful in every way - including the breakfast attendant whose first day on the job it was. We've been spoiled by other Best Westerns in the western US w/r/t the included 'free' breakfast. The breakfast at this particular hotel in my opinion was one of the worst ever; paper thin small fatty slices of bacon, 'not real' scrambled eggs, etc.; the visual presentation of the other remaining items was also just 'cheap' and bargain basement looking. I guess in the end I shouldn't complain too much because for the rate we paid for the night, I shouldn't be expecting a 5* feast ... I would definitely stay here again if ever in the area ... just maybe include a stop next door at Cracker Barrel for breakfast before heading out of the area for the day ...

"On my way to Orlando "

4
09/04/2018

Traveling towards Orlando my family and I decided to stop one day in Savannah. The best western plus Savannah airport is 15 minutes far from Savannah downtown and it is close to I 95 exit. The staff is extremely kind and the hotel is nice and clean.

"Best Western Corp has “Lowered the Bar”"

2
03/04/2018

How did the Best Western franchising Group class this a “Plus”??? We travel quite a bit, and do not stay at $500 a night hotels. We generally stay at decent traveler hotels. (Look at my previous reviews) The front staff were very nice. We were told we had a King suite. However our room had two double beds. I went back to the front desk to see about changing rooms. There was an older couple waiting to have their room cleaned. (It was in the late evening) their first room they were given hadn't been cleaned from the previous guest. And there were other people checking in. Another lady was outside on her phone complaining about not getting her confirmed pre-payed reservation. So we stayed with our room. We had booked for two nights, so upon returning to our room after a very long day of doing the tourist thing in Savannah. We were very surprised to see that our room hadn't been cleaned. Back to the front desk only to find out they only do rooms every other day. Meaning if you stayed three night, they would do your room up after night #2. I have only ever heard of this at Extended Stay Hotels. Which I can certainly understand. Never Ever have I heard of this at any hotel I have EVER stayed at, did I say NEVER EVER...... Apparently the staff are supposed to refresh the towels soaps etc.... in our case NOTHING had been done. The hotels owners group seemed to do the upmost minimal to meet whatever standards BW set for their property. From cutlery at the breakfast, to furniture in the rooms. Very minimal. Our room actually felt like the carpet was damp, we couldn't figure it out. The bathroom smelled musty. So seeing nobody came in to do our room. We had left the bathroom exhaust fan running, in the morning. So some 10 - 12 hours later it seemed to clear up the dams carpet. We booked through Priceline, as a “Mobile Deal”, meaning we knew which hotel it would be. So we trusted the Best Western Plus reputation. There are plenty of other hotel options out there. Until the BW Group follows up on this property. I am not sure much will change.

"Never Again"

1
03/04/2018

Tried checking in at 4:30 pm. Took them until 8:30 pm to clean 1 of our 2 rooms. They did not vacuum the floor, it was disgusting. Unorganized, unprofessional management. Don't know if they ever did clean 2nd room. We went to a different hotel.

"PLEASE DO NOT STAY HERE!! WORST HOTEL EVER"

1
03/04/2018

I arrived at this hotel at 11:30 pm for a room booking I made 3 months in advance and the lady at the front desk told me that my reservation has been cancelled. Inspite of requesting a shuttle, no shuttle came to pick us up from the airport. they refused two other families right before us as well. THE PLACE IS DIRTY AND IS A DUMP. they run a SCAM

"Waited 1 hour for room to be ready"

2
01/04/2018

Although the staff was very nice and the hotel in general was clean, this hotel is severely understaffed! We arrived at about 10 PM after driving for 10 hours, so we were exhausted and sorely in need of sleep. We had a reservation as well. We were told the hotel was short staffed and that she - receptionist herself - had to go clean the room. Were told we would have a 15 min. wait. Over an hour later, the room still was not ready! Another traveller who had arrived before us had waited 3 hours. Finally, around 11:30 PM, we got into our room. We have NEVER waited for a room to be ready ever before, NEVER once in many years of travel. Shame on this Best Western Plus! It is not the staff's fault. It is the owner's and manager's responsibility to make sure there are enough employees.

"Handy airport location"

4
31/03/2018

Great beds. A little noisy with road traffic but the beds were so comfy we got a great nights sleep. The breakfast choices were beyond the usual basic hotel breakfast which was a nice change for us. The only thing I could recommend is more seating spots in the breakfast area. There weren't enough spots to sit.

"Clean quiet good value"

4
24/03/2018

A good value...extremely clean quiet comfortable beds pillows were scrunchie and comfortable and cotton sheets were soft Convienient location right off 95. Plenty of local restaurants and the staff was terrific

"Not a happy customer!"

1
18/03/2018

I wouldn't suggest this hotel during any holidays or special occasions! I went during St. Patrick's Day and the we had to wait three hours for clean towels! The WiFi sucked! And it wasn't a quiet/peaceful stay. Although there were a lot of cons, the staff was nice and welcoming and the hotel was quite clean! Overall, I wouldn't stay at this location again!

"Pleasant Stay"

5
15/03/2018

We only stayed one night, but found the staff to be very friendly and helpful. The room was spacious, clean, and very quiet. Even though our room was next to the ice machine and elevator, we managed to oversleep and missed breakfast (the loss of an hour from change to DST was also a factor). We always try to stay at Best Westerns, and would not hesitate to stay here again.

"Excellent stay"

5
14/03/2018

this place was a pleasant surprise especially for the money excelled in all areas we were thoroughly pleased with everything the room quality was unbelievable the front service desk was excellent employees very concerned about our stay

"Check out difficulties"

3
12/03/2018

Overall our stay was fine. We only stayed one night. The difficulty was with the front desk staff. We were using Best Western travel cards and ended up being charged for 2 nights not one. The person at the desk argued that there was not an error, the manager would not leave a meeting to discuss. the charge was eventually reversed, but no invoice emailed as promised.

"Overnight Stay"

5
09/03/2018

We enjoyed staying at this Best Western since it was conveniently just off of I-95. Everyone was extremely courteous and willing to help. Our room was pleasant and clean. Breakfast was good. We would stay here again.

"Not happy at all"

1
09/03/2018

When we checked in for 2/ nights stay to see the beautiful town of Savannah it seemed ok at first. The girl at the desk asked us if we would like to purchase tickets for a trolley to pick us up the next day (Wednesday) and take us to the town of Savannah. It would only cost us $5 each for me and for my husband. She explained that we could get on and off of this trolley any time we would like to see something on the tour and only for the discounted price of $5. We were told the trolley would pick us up at 9am and retrurn us to hotel around 5-6pm same day. The trolley never came they had to be called by the hotel staff, which they now showed up at 10:30am and as I was going through our things waiting for the new arrival time I saw that the Georgia Welcome Center had given us the same ticket for the trolley the hotel gave us and it said Discount Pass. I spoke to the Front Desk Manager who said there were no refunds and she would check into speaking with the girl that told us all the informaition we were told. The Manager called to tell us that there would be an envelope at the front desk with our refund of $10. The Trolley Co. wanted to give us a free pass to a museum but after already losing 1 1/2 hrs of the tour we did not want to be inside a museum they gave us a pass for the tour ride which was a $33/ea value and we were pleased with their offer. We did make the best of the day as much as we could and we will have to come back to see much of what we missed but we will not be staying at this Best Western Plus. Another thing my husband was so looking forward to having his Sausage gravy and bisquits for breakfast we never got it just eggs both mornings, there was a Night Manager there on Wednesday while we were waiting for the trolley to pick us up and he asked if all was good I mentioned to him about the sausage gravy and bisquits and he said for sure he would have them out on Thursday morning. It was eggs again. Sorry Best Western we were not please at all and will not be back. John and Terri Wilson stay was 3/6/18 & 3/7/18

"Enjoyable stay"

5
08/03/2018

My wife and I stayed here for two nights and explored Historic Savannah while returning home from Florida. it was reasonably priced and located close to I95. We were greeted warmly by the friendly and polite front desk receptionist when we arrived. Our room was clean and all amenities worked fine. Breakfast was a bit sparse for items but we realized it had been very busy and staff were working to clean and restock. Breakfast time was getting close to the end when we arrived. Only recommendation I could make would be to include fresh fruit cocktail but realize this is not always an option.

"Clean and nice Breakfast buffet not so good"

4
01/03/2018

We had to stop for a one night stay on our trip back from Florida and stopped there. The beds were nice, and the bathroom was nice overall nice. But the breakfast buffet was just okay. Even though they say hot breakfast, with grits, sausage and eggs, it is instant grits, instant powdered eggs and sausage was fatty. Just okay but better than just continental carbs stuff. Would recommend this place.

"surprisingly very nice"

5
19/02/2018

stayed here over the weekend for a last minute trip to the Savannah area to take advantage of the nice weather. After reading a few negative reviews I honestly didn't know what to expect. The hotel was very nice, spacious suite with king bed and sofa, nice sized bathroom with towels that weren't too "skimpy". Breakfast available each morning, including eggs, bacon, grits, make your own waffles. Would definitely recommend!

Eddie G, Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 912-330-0330. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Chris Gutting General Manager Best Western Plus Savannah Airport Inn & Suites

"Won't stay here again."

3
13/02/2018

This property is conveniently located to the interstate highway and restaurants but the management needs to work on their attitude. The front desk personnel were very nice and friendly but when we wanted to pay cash for room at the end of the stay, we were told the room had already been charged to our credit card and there was nothing that could be done about it. Very disappointed in the way that was handled and we will not be stay at this hotel again.

Eddie G, Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 912-330-0330. Sincerely, Chris Gutting General Manager Best Western Plus Savannah Airport Inn & Suites

"Roaches in the rooms"

3
09/02/2018

this hotel has a serious problem with roaches in the guess rooms. Every time I stayed in this hotel I've seen roaches crawling up and down the walls at nights. I've taken a room on the third and first floor.

Eddie G, Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 912-330-0330. Sincerely, Chris Gutting General Manager Best Western Plus Savannah Airport Inn & Suites

"Great Location!"

5
06/02/2018

Right off of I-95 near Savannah is the perfect location for a stop over while traveling to Florida. Excellent nearby restaurants. Our room was very spacious, clean and comfortable. Only downside was no hot water in the shower. We would stay there again any time we were traveling that direction.

Eddie G, Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 912-330-0330. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Chris Gutting General Manager Best Western Plus Savannah Airport Inn & Suites

"Disappointed Traveler- NOISY-NOISY place"

2
06/02/2018

Traveling through Savannah, stayed one night.Upon arrival I requested the most quiet area away from the freeway.I was told this was the best location and it would be more quiet than other rooms. Just the opposite occurred. I was up all night listening to the heavy traffic on I-95. I am a rewards member and used my points towards this stay and have regret now for placing my trust in the desk clerk. After I noticed the noise,it was very late and I was too tired to relocate all my stuff to another room. I dealt with the noise with regret.

Eddie G, Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 912-330-0330. Sincerely, Chris Gutting General Manager Best Western Plus Savannah Airport Inn & Suites

"Overnight Stay"

4
05/02/2018

Front desk courteous, location close to Pooler Parkway to access Tangers Outlet Mall and Airport. They are updating carpet in hallways during the day so no big problem. Prefer to not stay on end of hotel closest to I-95 due to the sound. Our room was great, clean and beds comfy. Book in advance and make requests in advance.

"Disappointed"

3
02/02/2018

Room was excellent , staff excellent , continental breakfast terrible . Food very cold,no coffee twice . We have stayed here before and had same situation with breakfast . Most BW hotels have pretty decent continental breakfast .

"Good experience"

5
01/02/2018

I looked for a room in Savannah that had a early morning shuttle as I had a 6 am flight. This Best Western is the only one I could find that would take me to the airport early. I arrived early and the young lady at the front desk went out of her way to get me in a room. The shuttle driver was on time and got me to the airport quickly. As it stands I didn't need to be there that early as TSA didn't start till about 4:30. Overall a very good experience.

"Room to far away"

2
30/01/2018

I had a free night from Best Western. Made reservation at least a week in advance. I got next to the last room at the end of the hall.The office is at the end of the building. It was about 300 to 400 ft to walk to the office, to get coffee, or the breakfast. I was not told when breakfast would be. She told the man in front of me! Had to slam at least 2 times to get it to lock. If this the room i got and they were not half full, I will never stay there again. I go by Pooler at least 6 to 8 times a year. Your loss, not mine.I am not walking that far again!!!!! Do not stay there unless you like to walk.

"Great Hotel right off of I-95"

5
25/01/2018

I try to stay at Best Western hotels when I am traveling by car.. This one was a surprise! It was tucked in the back along a hotel row with plenty of restaurants around. The lobby and room was one of the best of any Best Westerns I have stayed at in recent years. The breakfast was just what I needed before I continued my drive down !o Tampa. I deffinately will stay there again!

"1/12/18-1/15/18"

3
16/01/2018

I checked in on January 12, 2018. The location was excellent with plenty of restaurants and shopping located less than 5 minutes away. The lobby was clean. Upon check-in we had to wait approximately 10 minutes before a guest service representative appeared at the front desk, she only appeared because I ended up calling the hotel from the lobby to let them know we were at the front desk. The check-in process was a breeze and we had our keys in less than 2 minutes. The room was clean as the eye could tell but because of a little phobia I brought Lysol wipes to wipe things down. The beds was very relaxing, we stayed in a 2 queen suite. The gym suited my morning workout. I would have loved to experience the hot tub after my workout however the water was extremely hot and when you turned on the jets the water became extremely unbearable. I saw a lady try to sit down in it and her skin immediately turned bright red. Our last morning, Monday January 15th, as we were leaving to go downstairs for breakfast we noticed we had a visitor on the wall, a ROACH! I couldn't believe it and was totally grossed out. We immediately emptied our bags, shook our clothing out, repacked everything and took them straight to the car. I am so glad we chose to keep our clothing in our luggage instead on hanging them up or putting them in the dresser. I think the hotel should invest in an exterminator quick.

"Smooth Operation"

4
15/01/2018

My family stayed over during this past weekend. The experience was very good overall. The room was clean with no odor, something we've learned not to take for granted despite various no smoking policies. The staff was very pleasant and responsive. We would certainly stay here again.

"On way north good stop on 1 95"

4
14/01/2018

We have stayed in Pooler before this is first time at BW and we would stay again (except for the overnight clerk being surly). Room was clean. I like a bathtub and it was good even if the water wasnt real hot. I disliked the fact that when asked I was told the pool would open at 6 and when I came down ready for my morning swim and soak in the hot tub was told the hours for the pool started at 10 am. why is the exercise room but not the pool room open at 5 am? Breakfast was pretty good and the breakfast team was pleasant (as were the housekeeping staff). I don't consider it a suite unless there is some type of wall/screen between the sleeping area and the sitting area and there was not. The room was clean, the bed comfortable. Lots of restaurants to choose from near by

Eddie G, Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 912-330-0330. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"big rooms"

5
13/01/2018

Older hotel but looks to have been recently renovated. Large rooms with coffee maker, frig and microwave. Quite rooms. Friendly breakfast staff, easy 15 min drive to river in Savannah. Easy check in and check out.

Eddie G, Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 912-330-0330. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Best Western appreciates their quest"

5
09/01/2018

I was stranded because of a sudden snow storm in Poole Georgia. The Best Western staff made my unexpected stay comfortable and relaxing in a time of high stress for me. All the restaurants in the area were closed and they provide an evening meal. Breakfast in great anytime of the day. Thank you Best Western.

Eddie G, Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 912-330-0330. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"The New Southern Hospitality?"

2
08/01/2018

Room was ok, but smelled like cheap perfume. Bed and mattress was nice. Breakfast was so so and place seemed way understaffed. Assist. mgr. (?) Eddie was grumpy and short of temper making my stay unpleasant. He may have been overstressed. In any case if he is an example of the "NEW Southern Hospitality" leave me out. I'll take my business elsewhere.

Eddie G, General Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 912-330-0330. Sincerely, Chris Gutting General Manager Best Western Plus Savannah Airport Inn & Suites

"One Night stay on our way to Banner Elk,NC"

5
07/01/2018

Just needed a place to stay for one night on our way up to the mountains. Last minute booking. Room was clean and Large. Very comfortable beds. Hotel employees very nice. Breakfast was good. Good choice for the rate of 97.00 nighty rate. No Complaints.

"Awesome Experience during a Weather Event"

5
06/01/2018

Having to pull off highway during a south storm, and being able to get a room in a Best Western that went above and beyond for all of us who had to get last minute accommodations to wait out the storm. Serving us breakfast for dinner as all restaurants and stores in the area were closed. Very easy to deal with and staff was exceptional.

"Not Much for Breakfast"

3
05/01/2018

The room, lobby, and general appearance of the Best Western was very appealing, clean and well maintained. Everything went well until we arrived at breakfast in the morning. We found they were out of eggs, all fruit, and yogurt. There was some bacon and sausage, sweet rolls, cereal and some bread for toast. Although they did have waffle batter, the waffle maker left the waffle uncooked in the middle. Even though there was a sign stating that gluten free items were available upon request, when I inquired I was told that only the fruit and yogurt was gluten free. They had neither. I was unable to eat anything but coffee, tea, and juice.

"Spent one night there"

2
03/01/2018

We had an early flight to catch in the following morning so we pocked Best Western because the price was fair and they "supposedly" offered a 24 hour shuttle To/from Savannah Airport. We asked about the shuttle when we checked in & they advised it started at 9.00 AM. Our flight was at 7.30 so we were NOT impressed. One of the staff volunteered to come in at 6.00 and take us to the Airport. She shows up at 6.25 the following morning just as we board the shuttle now driven by another employee whom we begged to take us to the Airport so we did NOT miss our flight. Just made our flight. Would not EVER stay here again.

"Review"

5
28/12/2017

Very comfortable rooms and beds. Sofa bed not so comfy. Everything was clean. Breakfast offered great selections and food was fresh. Convenient location right off I95. Don't know what else to say but cannot submit review unless I fill this field.

"Good Find!"

5
28/12/2017

The hotel was very clean and has a great look and feel in terms of the room, lobby and other facilities. More than I was expecting. Everything worked well and the free breakfast was good. The only drawback are the lack of good eating facilities in the area. Only a few fast food places, but there are many more options if we were willing to drive just a few miles. Overall, very pleasing for me, my wife, and our two grandsons (who loved the indoor heated pool).

"overnight stay"

4
27/12/2017

clean and comfortable accommodations. close to various restaurants. close to interstate highway. we have stayed at this location multiple times and will again. hot breakfast was avarage compared to other hotel chains.

"Second stay at this pleasant hotel"

5
23/12/2017

This is the perfect stopping place for us while traveling to southern Florida. Our first stay was arranged by AAA and we enjoyed it so we made arrangements to repeat it. We will plan on making effort to see the museum if we can arrange our travel time when it is open .Cleanliness and staff were big reason for our return visit. Crackerbarrel Restaurant is within walking distance.

"Good Hotel choice at BW Plus at Savannah Airport"

4
18/12/2017

We arrived early evening the lady at reception except that gave us Room 120-A a huge room she had the time and kindness to tell us few things about the area especially how to reach the center of Savannah and how is the historic center at night.it was Indeed very helpful as we followed her advise. The room was with a lot of space and with a big bathroom. Two Queen beds with good mattresses.Big TV screen and all the amenities in place.Good Wi Fi , parking coffee and breakfast complimentary. Big breakfast room with a variety of dishes including hot.A school staying in the Hotel with well behaved kids. Overall we had a good night sleep and an excellent stay at a price we usefully pay at BW Plus , it is highly recommended.

"Feels like home away from home"

5
12/12/2017

Traveling to SC from MS for marine graduation. We really enjoyed ourselves. Staff was reliable and friendly. Breakfast was great and the pool and jacuzzi was awesome after a 10 hour drive. So worth it!!!

"Excellent Hotel"

5
11/12/2017

Excellent! Excellent! Excellent! Hotel lovely and clean. Large, comfortable rooms, Heavenly and luxurious bed and bedding, slept like a baby. Hotel staff caring, warm, pleasant and very accommodating. Breakfast was excellent, nice selection of items. Loved the free breakfast, free Wi-Fi, and free parking. Location is perfect; close to everything. I highly recommend this hotel to all. Thank you, for a very wonderful stay! I will be back.

"Midway point"

5
02/12/2017

Excellent! My 2nd visit was as perfect as my first. Greeted by Quiera, the sweetest, most accommodating front desk young ladies with a very bright smile. I told her I would likely stop again on my way back north and I did, a week later. Lucky for me Quiera(pronounced Shakira) was there and greeted me like an old friend. The room was great, bed comfortable. I'll be travelling a lot back and forth from NC to FL and will make this BEST Western my overnight every time!

"Once"

3
01/12/2017

This hotel is a redesign in progress. The outside has been painted multi-color unlike any BW I have seen. Some of the rooms have been completed and others are in process of being fixed. It looks like the workers and their family are staying there. In the evening workers were relaxing in the breakfast area drinking beer. They have a good bit remaining to get done. The Quality In next to it my be a better choice.

"Service"

2
30/11/2017

There were several days our room wasn't clean or left towels.. The tub was slow draining while taking showers the water would be over your ankles..The hotel staff was advised of the problems no corrections was made

"Great Hotel, Location and Staff"

5
27/11/2017

My first visit to the Savannah area and first time staying at this hotel. The room was awesome, the staff was accommodating the location was outstanding. I will stay here again during my future travels to the Savannah area.

"Over night at the Best Western at Pooler, GA"

5
19/11/2017

First Class. I stay at this particular Best Western in Pooler at least nine times per year, because I am associated with The National Museum of The Mighty Eighth Air Force Museum, which is located next door to the motel. I have never experienced any difficulties during my stays, which began the day the motel was opened some ten years ago. Thank you. Lt. General. E.G. Shuler, Jr., USAF, Retired

"Savannah area Best awestern in Pooler, GA"

5
19/11/2017

I stopped in Pooler at the Best Western on my way home. I was having some trouble with my knees ans did not want to have to walk far to my room. The clerk was very accomodating, and I was given a very nice room near the elevator. There was a fresh paint smell, but I took my allergy meds, and it did not bother me too much. I would stzy there, again.

"OK stay"

3
16/11/2017

Location worked well for us, just a short drive to Savannah. The hotel lobby was nice, and breakfast was very good. The front desk staff did not seem very helpful. When we got there, another couple was there and having difficulty with their check-in. It appeared that somehow the hotel messed up their reservation and was not being very accommodating in trying to resolve the problem. The room we stayed in smelled rather musty and stuffy. The view was terrible. Our shower did not provide hot water, it was lukewarm at best. I had to call the front desk two days in a row to ask about getting hotter water. I also had to stop by the front desk and ask about getting it fixed in person. The pool and surrounding area were not very clean, and the hot tub was tiny. It barely fit two people. When I went to the front desk to ask about getting towels in the pool, the young women at the front desk had to pry themselves away from their phones and Internet and acted like it was a huge inconvenience. Then a woman brought in 4 pool towels (there were 7 people in the pool area at the time) and did not return with more. There was a leaky ceiling outside the pool, and rather than clean up the water on the floor, they put a bucket in the middle of the floor to catch the drip, and placed wet floor signs up, but didn't mop up the water around it. Many of the staff members seemed quite lazy. There were also a couple of unsupervised school-aged boys in the pool area that later left and were hanging out in the lobby. We presumed they were being watched by the young women at the front desk. The hotel was just OK. I don't know that I'd be in a big hurry to stay there again. The price wasn't really worth it for the value.

"Guaranteed Good Experience"

5
15/11/2017

I have stayed at this motel several times a year over many years. Even for St Pattys day. You get the same great service all year around. You can always count on wonderful staff, clean, safe, and comfortable.

"Best Best Western"

5
15/11/2017

Every thing was really good. Very nice facility, well managed. Attention to details was excellent. Everything in good working condition. Heating/AC easy to adjust. Quality toilet paper and tissues (not always found at other BW+ locations). Only issue was that it was slow getting from 95S to property.

"Great Stay!"

5
10/11/2017

Front desk staff and the breakfast ladies are all awesome and go out of their way to make sure your happy. Room is clean, large and the beds are actually really comfy! Overall awesome stay while making our way back home!

"comfortable stay"

5
02/11/2017

we were very pleased with the hotel. it was close to many places we were going to visit. the staff was very friendly and helpful. the pool area was great also. we would recommend this place to anyone who was going to this area.

MasterkeyHospitality, Masterkey Hospitality, Hotel Marketing Agency at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Lynette, It's great to hear that you had a great stay with us and thank you for praising our service. We invest a lot of time and effort to train our team to ensure the highest level of personalized service. All the best and hope to see you soon! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Review of stay"

5
30/10/2017

Room and facility very clean. From check-in to departure, staff exceptionally courteous, friendly and helpful. Housekeeping service staff very cordial, quiet and helpful - did a great job in room. Common area, elevators and hallways kept very clean. Really appreciated the availability of USA Today.

MasterkeyHospitality, Masterkey Hospitality, Hotel Marketing Agency at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, It's great to hear that you had a great stay with us and thank you so much for praising our service. We invest a lot of time and effort to train our team to ensure the highest level of personalized service. All the best and hope to see you again soon! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Don't rely on the airport shuttle"

3
26/10/2017

I made my reservation at this location for 2 reasons, first the price was good and second because they had a shuttle to the airport. I check in and tell the front desk that I will need the shuttle early the next morning only to be told that you must make a reservation 24 hours in advance for the shuttle. After a discussion with the manager they ordered me a Uber for the next morning. While I was at the desk I made a reservation for the shuttle for my return trip because I was arriving at midnight. They put my request in the shuttle book and silly me, I thought I was all set, only to find out that evening that the shuttle was not coming for me and I had to order a taxi. On a positive note the rooms are very nice.

MasterkeyHospitality, Masterkey Hospitality, Hotel Marketing Agency at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your most recent stay. It is our goal to provide the products and services that will allow us to deliver excellence to all of our guests. Your comments showed that we did not achieve that goal, particularly the inconvenience you experienced with the shuttle. For this, I sincerely apologize. We appreciate all feedback and are happy to hear that the majority of your stay was great. Thank you once again and please know we value your business and use comments like yours to better our establishment. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Family Reunion weekend"

4
24/10/2017

Staff was friendly and accommodating. The king size bed was comfortable. The lobby was beautiful and inviting. The wifi was very good in room most of the time. There were times internet was not available from the room. Bathroom was clean and adequate. Cleaning staff forgot to leave linens one day and one day NO bathmat! Breakfast was very well organized and Breakfast room staff was very accommodating. Was pleased with the Accessible Bathroom. Hallway was very uneven and not accommodating to folks with a cane or walking problems. Probably would recommend to friends.

MasterkeyHospitality, Masterkey Hospitality, Hotel Marketing Agency at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Phoebe, Your positive words about our hotel and service are highly appreciated. Thank you for sharing them with us. It will motivate us to optimize our focus to ensure memorable moments and personal service are standard in our hotel. All the best, and we hope to see you again soon! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Not Sure What the Plus Is For......"

2
22/10/2017

My husband and I stayed two nights at this Best Western Plus. I had booked my reservations through Untied Airlines using my reward points. That is the one and only reason we did not leave after the first night. We had booked a suite with 2 Queen beds. This was a two room unit with a small sitting area with a couch to watch TV. The TV in the sitting room did not work. There were not adequate large bath towels in the bathroom. The hallway to our room had stains and needed replaced. We went down for breakfast the first day to discover workers lounging (more like laying) on the only couch at the main entrance area. The breakfast area was very messy which made it unappealing. Several of the tables had crumbs on them and had not been wiped off by whoever was in charge of breakfast. We also discovered the outside doors on the side of our building were not locked, so anyone off of the streets had access to this hotel without coming through the front door. This was a real safety issue for us. The best part of our stay were the ladies that worked the front desk. They were always polite and smiling. I would not stay there again, nor would I recommend anyone I know to do so.

MasterkeyHospitality, Masterkey Hospitality, Hotel Marketing Agency at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for your review. I apologize that we failed to meet your expectations on your recent stay with us. I will address all the negative aspects of your stay with my housekeeping, maintenance, and front desk staff to ensure that these events do not reoccur in the future. Thank you for letting us know and hence allowing us to improve. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Canceled my reservation and didn't clean the room"

1
22/10/2017

We had two reservations, one for my elderly parents, which they canceled because they thought it was a duplicate and then "Sold Out" their rooms. They didn't clean the room on the second day and made us come down to get our own towels.

MasterkeyHospitality, Masterkey Hospitality, Hotel Marketing Agency at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear David, We are so sorry to hear about the inconvenience you encountered during your time with us. It appears that we definitely failed when it comes to front desk procedures in handling this type of situation. The management team has reviewed your comment and taken the necessary actions to prevent this from reoccurring in the future. Thank you for the feedback, and we hope to be able to exceed your expectations in the future. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Canceled my reservation for elderly parents"

1
22/10/2017

When we arrived they couldn't find our second reservation that I made for my elderly parents. Eventually admitted they had canceled it and were now sold out. Parents had to stay somewhere else. Didn't clean room on day two and even made us come get our own towels. DO NOT STAY HERE!!!

MasterkeyHospitality, Masterkey Hospitality, Hotel Marketing Agency at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear David, We are so sorry to hear about the inconvenience you encountered during your time with us. It appears that we definitely failed when it comes to front desk procedures in handling this type of situation. The management team has reviewed your comment and taken the necessary actions to prevent this from reoccurring in the future. Thank you for the feedback, and we hope to be able to exceed your expectations in the future. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Almost Adequate"

2
16/10/2017

This hotel is not up to usual Best Western Plus standards as many of the staff are unprofessional and the amenities are not well maintained. Don't expect benefits of the rewards program to be offered though; you'll need to contact Best Western International directly for that. It seems the management of this hotel is more concerned with profits than providing excellent customer service and amenities. For the cost though, this hotel is very convenient to Savannah and you may enjoy and almost adequate stay.

MasterkeyHospitality, Masterkey Hospitality, Hotel Marketing Agency at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time out of your schedule to post a review. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. We will use this as a learning experience, and be sure to improve for our future guests, and we certainly hope you will be one of them. Thank you again for the feedback. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Other Choices Would be Better!"

2
14/10/2017

I was a bit dissapointed here in our visit in mid October. We found two Palmetto Bugs in the bathroom which are called Palmetto Bugs from the roach family. Beds not comfortable, musty smelling the whole time. Maid service was bad. Did not pay attention to things like replacing toilet paper, Extra towels. We had to call twice. The best part was the staff was friendly and the breakfast room was real nice. Breakfast was fair. Better choices out there folks.

Eddie G, Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 912-330-0330. Sincerely, Best Western Plus Savannah Airport Inn & Suites

"Wrong room allocated and had to sleep on the floor"

2
13/10/2017

When we booked the room, the website said it came with a sofa bed. When we checked-in, we found the room without one. The lady at the counter was most unhelpful: She simply shrugged her shoulders and said she could not do anything as the hotel was full. She implied that our original room was given to other guests and ours was the only one left, possibly because we had checked in rather late in the evening (this was even though we had booked the room very early on). When we asked for a roll-away bed, she said she could not help because there was no one around to bring it to our room. In the end, one member of our family had to sleep on the floor. We also had to contend with a dirty room. The carpets were damp and left black marks on our feet. It was also noisy--we could hear the people walking and running outside along the corridors. It was a very unpleasant experience. The only thing that saved this review from being entirely negative was that the breakfast had a good selection of hot and cold items. I will certainly think twice about staying at Best Western again--this was our first time and it will probably frighten us off the entire chain.

Eddie G, Front Office Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Thank you for your candid feedback regarding your recent stay at our hotel. We are very sorry to hear that you did not have a satisfying visit at our property. Each of your comments have been forwarded to management to ensure these situations are quickly remedied. Again, we really appreciate your review, as you have allowed us to improve our guest experience. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Historic Trip"

5
12/10/2017

Staff was Great!!!! Location Great!! Near express way and easy access to Savannah!!! Breakfast Great!!! (Try the Jelies/Preserves) Do Visit the, "Mighty 8th Air Force Museum" next to Hotel!!!! Great Place to Stay!!!!!

MasterkeyHospitality, Masterkey Hospitality, Hotel Marketing Agency at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review about our hotel. We appreciate the wonderful comments for other people to see! We take pride in our hotel and we strive to be the best that we can be, and we hope to see you in the future to be able to serve you again! Best Regards, The Teams at Best Western Plus Savannah Airport Inn & Suites

"Stay Away"

1
06/10/2017

Checked in on 9/30. AC not working, told front desk on 10/1, 10/2, 10/3, 10/4, and 10/5. Finally got fixed on the 5th. Front desk staff extremely rude, condescending and an "I don't care attitude". Called CS at BW and got no where with them either. Front desk desk just started laughing at me when I blew up on 10-5. Would not even help. I have status with Holiday Inn and that's where I plan to stay from now on. Platinum status least least means something with holiday Inn it certainly does not mean anything with Best Western. You should really hire staff that has an "I care" attitude about the customer. It was the same front desk person three of the four days that we told. She just thought it was funny never even wrote it down. The GM was no where to be found on any of those days and for this reason I will never stay at this BW again. I am sure he/she would have the same I don't care attitude" based on the front desk staff that works there. What a waste of 600 dollars for 6 nights when 5 of them we sweltered and got no relief. My suggestion stay away from this so called suite hotel, you will be wasting your money.

MasterkeyHospitality, Masterkey Hospitality, Hotel Marketing Agency at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for your candid feedback regarding your recent stay at our hotel. We are very sorry to hear that you did not have a satisfying visit at our property. Each of your comments have been forwarded to management to ensure these situations are quickly remedied. Again, we really appreciate your review, as you have allowed us to improve our guest experience. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"I would look elsewhere "

2
05/10/2017

My company booked this hotel for me. I won't return. Upon arrival when you walk into the lobby it smells like a indoor pool, not a good way to make a first impression. Secondly the clerk gives me my room keys and has me sign paperwork. I go to my room and GUESS WHAT, there is someone already in that room. I literally walked in someone else's room. So I go back down to the clerk, she doesn't apologize she just says “oh someone is in that room” and assigns me a new room. The room is spacious I will give them that with a king bed and a pull out sofa. Remote doesn't work, yay me I have to walk to the tv to turn the channel. Lastly and most importantly, at 7:30 am they barely have any hot water and the shower pressure is almost nonexistent. I won't be back!

MasterkeyHospitality, Masterkey Hospitality, Hotel Marketing Agency at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for your candid feedback regarding your recent stay at our hotel. We are very sorry to hear that you did not have a completely satisfying visit at our property. Each of your comments have been addressed with our staff to ensure these situations are quickly remedied. Again, we appreciate your review, as you have allowed us to improve our guest experience. Thank you, and we hope to be able to exceed your expectations in the future. Best Regards, The Team at Best Western Plus Savannah Airport Inn and Suites

"Could be better"

3
25/09/2017

Stayed 4 nights at this Best Western, overall, the property was nice and was clean and kept well. Upon checking in the staff were professional and polite, the hotel was clean and looked well kept. Shower in the morning was terrible; i understand the use of low flow shower heads but I spent twice as much time in the shower trying to feel clean from the lack of pressure than i would have normally. Morning breakfast was standard fare, scrambled eggs obvious from a pouch of some sort had a lot of extra moisture and were unappetizing, but my company picked this hotel and would not reimburse any breakfast meals I took on my own so i made the best I could out of it. Upon returning to my room after a long day at a convention, my room had not been touched. I went to the front desk, was informed I could move rooms if I wanted; at 6:00 pm at night I didn't feel like moving everything so I just got extra towels. Overall the next few days were the same, room was serviced, but not cleaned; a cleaning towel was left in the bathroom on the bathtub, floors were not swept overall just felt the room was being cleaned on the surface and not much attention to details. Beds were comfortable, new furnishings; overall experience was average.

MasterkeyHospitality, Masterkey Hospitality, Hotel Marketing Agency at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, We are so sorry that your stay with us was less than satisfactory. It appears that we definitely failed when it comes to housekeeping. My staff and I reviewed each of your comments and have taken appropriate action to resolve each issue. Again, we are terribly sorry that your experience with our hotel was not a good one, but invite you to give us another try. We greatly appreciate your feedback, as it helps us to improve and provide a better experience. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Could be better"

3
24/09/2017

We were staying here because we had an early morning flight. Value wise, it was a nice enough place to stay. But a coup,e of details made this not so nice. The first thing g I noticed was that the rugs in the hall hadn't been vacuumed. Then the light in the exhaust fan in the bathroom was out, which made for a very dark bathroom. Worst was that I actually ran out of hot Water! This is one thing that should never happen, the one thing a traveler expects. So, can't say I would stay there again.

MasterkeyHospitality, Masterkey Hospitality, Hotel Marketing Agency at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for providing us with feedback from your recent stay. It's great to hear that our staff was accommodating and polite, however I do regret that you experienced several shortcomings during your stay. I have communicated these issues with the appropriate department heads to ensure they are remedied quickly. Thank you again for your feedback, and we hope to be able to exceed your expectations in the future! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"A great place"

5
23/09/2017

Wonderful wonderful wonderful place to stay good breakfast great staff concern helpful management even get involved no one is stuck up this place is well kept up. I don't pass out grades lightly only deserve. Grade A+

MasterkeyHospitality, Masterkey Hospitality, Hotel Marketing Agency at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Pete, We appreciate your lovely review and comments regarding your most recent stay with us. Our number one goal is to provide all our guests with an excellent experience during their stay. We thank you for your business and cannot wait to serve you once again! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Wonderful"

5
19/09/2017

A great hotel. Staff were friendly and attentive. Room comfortable,clean, new furniture. A great value. Towels could be more plentiful, only 2 bath towels.Bed huge and luxious as were the pillows. Would recommend this convenient hotel,

MasterkeyHospitality, Masterkey Hospitality, Hotel Marketing Agency at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you so much for providing us with feedback from your recent stay! We are so pleased to have exceeded your expectations! Hearing that our guests enjoyed their stay at our hotel is encouraging, and your comments will be shared with the entire staff. Thank you again, and we look forward to your next stay! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Not the best"

3
18/09/2017

nice location but the room had an odor, possible water leak, or mold problem and they used air freshener to cover the smell. My sister had to change rooms during the night to get a better room. I don't recommend motel this motel to others. However I have stayed in Best Western motels in the past and they are generally nice.

MasterkeyHospitality, Masterkey Hospitality, Hotel Marketing Agency at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Janet, We are so sorry that your stay with us was less than satisfactory. It appears that we definitely failed when it comes to housekeeping. My staff and I reviewed each of your comments and have taken appropriate action to resolve each issue. Again, we are terribly sorry that your experience with our hotel was not a good one, but invite you to give us another try. We greatly appreciate your feedback, as it helps us to improve and provide a better experience. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Return trip to Florida after Irma"

4
16/09/2017

Our room was roomy, clean and comfortable. Bed was comfy with good support. A/C was pretty quiet, a big deal to us. Breakfast was really good. The young lady who opened and set up the breakfast was friendly and kept things stocked. Desk personnel were all professional, friendly and helpful. Hotel is one of our favorites along the I-95 corridor near Savannah. Clean, good shape, and usually priced well for what you get. We will be back (we stop at Savannah Airport area often).

MasterkeyHospitality, Masterkey Hospitality, Hotel Marketing Agency at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Tom, Thank you for spending your time to give us a kind feedback on your recent stay! It's pleasing that you remarked the convenient location of our hotel and that you noticed our friendly and helpful staff. We have passed this on to our employees and we are looking forward to welcoming you again during your next stay in Pooler/Savannah! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Filthy"

2
15/09/2017

Beds were nasty behind the headboard including stains on bed linens and hairs. In the bathroom that was "clean" there were 2 filthy used washcloths left on the shower rod that house keeping didn't bother discarding from prior guests. The shower floor also appeared to not be cleaned I have included a photo of that issue. This place need improvements badly by maid staff!

MasterkeyHospitality, Masterkey Hospitality, Hotel Marketing Agency at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, We are so sorry that your stay with us was less than satisfactory. It appears that we definitely failed when it comes to housekeeping. My staff and I reviewed each of your comments and have taken appropriate action to resolve each issue. Again, we are terribly sorry that your experience with our hotel was not a good one, but invite you to give us another try. We greatly appreciate your feedback, as it helps us to improve and provide a better experience. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"NO COFFEE"

3
14/09/2017

The 1st room we were given, at 4:30 PM was not cleaned yet. We went back to desk clerk and spoke to Front Office Manager, corrected the situation with what I believe was an upgrade to a room on the 1st floor. I spoke to desk clerk who spoke to the Front Office Manager, regarding a missing part of the coffee maker, which was needed to make the coffee. We were promised the fix, but it never arrived and we went to bed & woke up next morning unable to make coffee. Lucky for us there was a Waffle House next door. :-(

MasterkeyHospitality, Masterkey Hospitality, Hotel Marketing Agency at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for your candid feedback regarding your recent stay at our hotel. We are very sorry to hear that you did not have a completely satisfying visit at our property. Each of your comments have been addressed with our staff to ensure that these situations don't reoccur in the future. Again, we really appreciate your review, as you have allowed us to improve our guest experience. Thank you very much, and we hope to be able to exceed your expectations in the future. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Not as expected"

2
14/09/2017

When signing it at the front desk the receptionist ran into a problem with the hotel card issuing machine and did not apologize or mentioned anything. I had to ask why it was taking so long to sign into the hotel. The 2nd floor had a garbage smell and several garbage bags piled on the hallway with a horrible smell. Our room also had a smell to it.

"Terrible customer service by this hotel and the chain"

1
13/09/2017

I booked this hotel for my 80 year old father and his wife who live on Skiddaway Island so that they had a place to go during the hurricane. I booked it days before Georgia set an evacuations order for East of 95 and had received my email confirmation. I had not even heard about the evacuation order but wanted my dad to have an extra day there so called the night before check in to add the day and was bluntly told by the desk clerk, "we are closing. Those reservations are canceled." I asked him why I had not been alerted by Best Western as they had both my email and cell number from the reservation. He then stupidly said that all of Georgia was evacuating, even Atlanta and that there was nothing he could do for me. No apology, no suggestion, not even a number for customer service. My concern is not the cancellation as they had no control of that. What upsets me is how they handled the situation. They never tried to contact me in any way, never attempted to help find an alternate room. They just assumed my 80 year old father would show up at the hotel, find the doors locked and then drive around town looking for another room? By the time I found out, by accident, there were no rooms within a 90 mile radius of Savannah. Oh, and I did not find this out from Best Western because their management team transferred my FOUR times to different people who all said I needed to talk but someone else about changing the reservation to another hotel before being told that they could not help me. I was helped by a nice lady at Holiday Inn who looked in their entire system and finally gave me the idea to try TripAdvisor or Expedia to look at all hotels at once. We ended up getting a nice airb&b in Augusta. Thank god! What I have learned though, is that Best Western does not care a bit about their customer and that when there is an emergency, you can only count on them to leave you in the dust. Terrible front desk staff and even worse customer service. Just an embarrassment. I will obviously never use them again.

MasterkeyHospitality, Masterkey Hospitality, Hotel Marketing Agency at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, We are so sorry to hear about the inconvenience you encountered. It appears that we definitely failed when it comes to front desk procedures in handling this type of situation. Your comments have been forwarded to the management team. Again, we apologize for the unpleasant experience you had. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Hotel staying"

5
01/09/2017

This Hotel was very safe and cleaned. The beds were very cleaned and comfortable to sleep unlike others hotels. Bathrooms were cleaned make you feel at home. Location is great, easy access to 95. I wold recommend Best Western Plus for any one to stay. Best continental breakfast served for free of charge. Staffs were friendly and very helpful for any questions needed.

MasterkeyHospitality, Masterkey Hospitality, Hotel Marketing Agency at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for spending your time to give us a kind feedback on your recent stay. It's pleasing that you remarked the perfect location of our hotel and that you noticed our friendly and helpful staff. We have passed this on to our employees and we are looking forward to welcoming you again during your next stay in Pooler/Savannah. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Good Location, great staff, friendly, would stay there again."

5
27/08/2017

I have stayed at this hotel twice now. It is in a good location close to the things you need. Price is right for the area. Staff is very friendly and helpful. Room was clean and well maintained. Comfortable bed.

MasterkeyHospitality, Masterkey Hospitality, Hotel Marketing Agency at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for spending your time to give us a kind feedback on your recent stay. It's pleasing that you remarked the perfect location of our hotel and that you noticed our friendly and helpful staff. We have passed this on to our employees and we are looking forward to welcoming you again during your next stay in Pooler/Savannah! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Very good value, clean, great facilities, good breakfast, friendly staff"

5
26/08/2017

Excellent value hotel. I unfortunately didn't have time to check out the indoor pool or hot tub, but pretty much everything else we used. The hotel was clean and modern upon arrival and staff friendly. The lobby is nice and the breakfast offered out there is above average (typical waffles, yogurt, hard-boiled egg, scrambled eggs, link sausage). The family suite worked great for us and the pull-out sofa bed was actually comfortable even if the sofa itself was a little beat up.

MasterkeyHospitality, Masterkey Hospitality, Hotel Marketing Agency at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you so much for providing us with feedback from your recent stay. We are so pleased to have exceeded your expectations! Hearing that our guests enjoyed their stay at our hotel is encouraging, and your comments will be shared with the entire staff. Thank you again, and we look forward to your next stay! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Best hotel on our trip - amazing deal"

5
24/08/2017

The first thing I noticed was the clean smell when I walked in. The check in was smooth & all the staff very friendly & helpful. The rooms are all renovated with a nice, modern look & high ceilings with an arch. Super spacious & clean. Breakfast was decent: waffles, pancakes,eggs, bacon, sausage available.... Only thing we would change was the location, since it's right by I95, but that's probably why we got such an amazing deal. Very easy stop for a road trip... & only took about 15 minutes to drive into Savannah. We wish all the hotels on our road trip had been half as nice!

MasterkeyHospitality, Masterkey Hospitality, Hotel Marketing Agency at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Wow, what a delightful review! Thank you so much! We are thrilled that you were impressed by both by our product and service. We appreciate your business and look forward to seeing you again on your next visit! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Adequate hotel"

2
23/08/2017

We stayed while visiting Savannah on vacation. The room presented us with an odd smell that seemed to come from the air conditioner. The floor was also very slightly possibly damp, but our bare feet got dirty walking on it. We had electronic key issues three times - our key would not work and we had to go back to the desk to have it rekeyed. The refrigerator's freezer unit was full of ice which made it difficult to use for our travelling ice packs. The television would not allow us to change to an external input so out daughter could watch the videos she uses to calm down. The breakfast was typical and uninspired in any way. Bacon was served for two mornings and that was a welcome treat. One nice thing, it is (a very short) walking distance to the Mighty Eighth Air Force Museum.

MasterkeyHospitality, Masterkey Hospitality, Hotel Marketing Agency at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for spending your time to give us a feedback on your recent stay. It's pleasing that you commented on the convenient location of our hotel, but we apologize for the shortcomings you experienced during your stay. We will use this as a learning experience, and be sure to improve for our future guests, and we certainly hope you will be one of them. Thank you again for the feedback! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites Pooler

"week end travel"

3
15/08/2017

This was an overnight stay on our travel from Florida back home. Booked a reservation online as a rewards member. Rate was very good for a Plus hotel. Check in was fine. After getting settled we noticed that the filter portion of the in room coffee maker was missing. Informed the front desk. Long story short.... took four reminders and about 5 hour to get resolved. Room was great! Breakfast was good, attendant in breakfast was excellent.... Only other issue was the noise level when we were trying to sleep. Could hear a lot of doors slamming. Baby crying and the worst of all was that we heard noises from the room above from someone walking... as late as 2:30 in the morning. Other than all of that. It was a very good one night stay for the cost....

MasterkeyHospitality, Masterkey Hospitality, Hotel Marketing Agency at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time providing us with feedback from your recent stay. I see that you enjoyed your stay but had a few inconveniences. I would like to start by sincerely apologizing for these inconveniences. I will pass your comments onto the correct team members to ensure that they are corrected. We look forward to serving you once again in the very near future. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Another Awesome Stay !"

5
05/08/2017

This is my 4th time staying at this hotel while I'm in Savannah and I am always very happy with my stay !My check in was smooth when I arrived at 9 pm and I was able to choose the room I wanted , which I was super happy with ! My room was in mint condition and was very nice and modern ! Eddie checked me in the night I arrived and I love his personality and how nice and professional he is ! All the staff are very nice and helpful . We slept well in our comfortable beds and had a nice quiet stay for 5 nights. Breakfast was by far the best , we appreciated all the wonderful choices we had to choose from and everything was hot and breakfast area was neat and set up well . Housekeeping on the 3rd floor took very good care of my room each and every day and stocked my room with towels and everything we needed for our stay . Housekeeping did a wonderful job and they were very nice ! Overall , our stay was wonderful and we will be back again when we visit Savannah in a few more months. I highly recommend this hotel as your 1st choice when looking for a hotel in the area . You won't be disappointed.

MasterkeyHospitality, Masterkey Hospitality, Hotel Marketing Agency at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, What a delightful review! Thank you so much. We are thrilled that you were impressed by both by our product and service. We appreciate your business and look forward to seeing you again on your next visit! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Clean room, comfortable bed"

4
04/08/2017

We just stayed there 2 nights. The room seemed exceptionally clean, with a subtle "clean and fresh" fragrance. The beds were comfy/cozy. Even my 76 year old mom who typically does not sleep well said that she had a great night sleep both nights. The breakfast was good by the standards of a continental breakfast in this price category. The indoor pool was closed while we were there... and we were told we could go to their sister property next door and use the outdoor pool. That was a little disappointing since we were expecting that amenity. Also, the room phone did not work. We notified them of this the first night and it was supposed to be fixed the next day but it wasn't. I had to call the front office from my cell phone several times to ask for sheets for the pull-out. The reception was so bad that we had to go to the lobby to make the request. The front desk personnel was "okay".... bare minimum effort and service from several different people. I would stay here again just because the room was clean and the beds were comfortable.

MasterkeyHospitality, Masterkey Hospitality, Hotel Marketing Agency at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Cary, Thank you for taking the time providing us with feedback from your recent stay. I am glad to hear that you found our rooms to be great, but I apologize for the inconvenience you encountered from the staff. This is not the norm for our hotel. The management team reviewed your comment and is checking into the matter to ensure it does not reoccur. Again thank you for posting your comment and I hope you'll visit us again so we can show you what guest service is all about! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Visit to Savannah and the mighty eighth."

4
27/07/2017

I was in Pooler visiting the mighty 8th museum and Savannah and needed an inexpensive place to stay. The BW fit the bill, next door to the museum and 15 minutes from Savannah. Nice clean and large room with sofa. The staff were friendly and helpful and the hotel provides cooked breakfast, albeit fairly basic. For $70 a night, a pretty good deal.

MasterkeyHospitality, Hotel Marketing Agency at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Ian, Thank you for your review. We're delighted that you enjoyed your room and all the amenities. We hope to have the opportunity to host you again in the future. Thank you for choosing us for your visit to Savannah. Best wishes, The Team at Best Western Plus Savannah Airport Inn & Suites

"Nice, clean room & bathroom. Great bed with wonderful sheets. Pleasant hotel staff."

4
27/07/2017

I only spent one night but everyone was really pleasant to me--from the front desk woman, the cleaning staff lady, the maintenance men to the sweet reservationist on the phone. They have an indoor pool and jacuzzi. I would stay here again in the future.

MasterkeyHospitality, Hotel Marketing Agency at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for your comments. We appreciate the compliments on our rooms and staff - it means a lot to us. We strive to provide a clean and comfortable room along with superior customer service and your comments tell us that we are succeeding. Again, thank you, and we look forward to seeing you again soon! Best wishes, The Team at Best Western Plus Savannah Airport Inn & Suites

"Great stay clean."

3
24/07/2017

Room was clean and I like the remotes being cleaned for each guest. The room was a suite with sofa bed and the beds were clean and comfortable. I would like to see more promotions for this hotel but we got a great group rate because of the reunion.

MasterkeyHospitality, Hotel Marketing Agency at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, What a delightful review! Thank you so much. We are thrilled that you were impressed by both by our product and service. We loved having your family reunion here! We appreciate your business and look forward to seeing you again on your next visit! Best, The Team at Best Western Plus Savannah Airport Inn and Suites

"We just wanted a clean room"

1
24/07/2017

This is one of the worst hotel experiences I have had in a long time. The front desk agent left to the parking lot twice during the checkin process - it was late, we were tired, and just wanted to get to our room. It took over 15 minutes to check in due to these parking lot visits (no clue what she was doing), as well as 2 phone calls she took during the process. We were then informed the hotel was out of keys, and we would have to be let into our room by a staff member - we kind of felt like prisoners at this point. When we got to the room, the bathroom was dirty (TP on the floor, something in the toilet, and 2 towels were used. The main room also looked like it had not been vacuumed (hair and lint on the floor). Overall a very poor experience and a dirty room

MasterkeyHospitality, Hotel Marketing Agency at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, We are so sorry to hear about the inconvenience you encountered during your time with us. It appears that we definitely failed when it comes to front desk procedures in handling this type of situation. The management team has reviewed your comment and taken the necessary actions to prevent this from reoccurring in the future. Thank you for the feedback, and we hope to be able to exceed your expectations in the future. Warm Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"SCAD Tour"

3
19/07/2017

My daughter and I arrived at the hotel, very late; close to 11pm. We got to the room and the bathroom door was locked. We tried to open the door but the outside lock release wasn't working. I went downstairs to let one of the staff members know, and she said that she would be right up. After 10 minutes, I went down to see what was taking so long, and the young lady admitted that she had forgotten about my issue. With the help of the cleaning staff (this clearly was not the first time that this room had this particular problem) was able to assist us in getting the door open. On the second day, the trash was not removed from the room.

MasterkeyHos, Hotel Marketing Agency at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for the feedback. We take all comments very seriously and I'll certainly communicate with my team about the housekeeping and technical issues you experienced. I'm so sorry you were inconvenienced and I hope you'll visit us again so we can show you what guest service is all about! Best, The Team at Best Western Plus Savannah Airport Inn & Suites

"Poor owner / management involvement"

2
17/07/2017

Poor management response. We came to this facility to celebrate our 10th anniversary. We chose this location due to its location and the "inside pool and hot tub." Upon our arrival (5hr drive) we checked in and wanted to use the hot tub to relax....out of order. We were told that it would possibly be up the following day....it was not We were told that we could use their sister pool across the parking lot. When it wasn't raining the pool stayed full (accommodating two hotels). We asked for the manager to call to this date no call. Fortunately there were many aspects that made our anniversary trip but this hotel wasn't it. Would like to thank the staff whom helped good job. The the management staff not so much.

MasterkeyHos, Hotel Marketing Agency at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for your candid feedback regarding your recent stay at our hotel. We are very sorry to hear that you did not have a completely satisfying visit at our property. The staff and I reviewed each of your comments and have taken appropriate actions to resolve each issue. Please note that you can reach the hotel directly at 912-330-0330. Again, we are terribly sorry that your experience with our hotel was not a good one, but invite you to give us another try. We greatly appreciate your feedback, as it helps us to improve and provide a better experience. Best wishes, The Team at Best Western Plus

"King Size bed"

4
12/07/2017

King size bed was nice. Fold out sofa was very small. Really only for one. Pool and hot tub was out of order. Complementary adult beverage has been discontinued. Thought that a cold beer was nice after a long road trip.

MasterkeyHos, Hotel Marketing Agency at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for providing us with feedback from your recent stay. I am glad to hear that your stay was comfortable, but I apologize for the shortcomings you experienced. I have shared your comments with the proper department heads to ensure these situations are remedied. Thank you again for your time, and I hope we will be able to exceed your expectations in the future. Best, The Team at Best Western Plus Savannah Airport Inn and Suites

"Great Location"

4
10/07/2017

Great location right off I-95. Clean rooms and quick check-in. Beds were super comfortable and if you are interested in the Air Force Museum its actually next-door. Neat if you want to break up your trip up/down 95. Breakfast was alright, make sure you leave time for it because it gets busy!

Tori C, Hotel Marketing Agency at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Kaitlin, Thanks for taking the time to share such great comments about your experience at the Best Western Plus Savannah. We especially appreciate your positive feedback about our location and breakfast options. Our team works hard to provide a great experience for all of our guests and I am pleased you got to appreciate their efforts. We look forward to your next visit. Warm regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Great staff and convenent location"

4
07/07/2017

We were visiting the Mighty Eight Museum and the Best Western was the perfect place to stay. The staff was very helpful before and during check in. It was nice to have breakfast too. Eddie was the best.

Tori C, Guest Relations Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Ellen, Thank you so much for sharing your "perfect stay" with Trip Advisor. We appreciate your feedback and will gladly share your comments with our staff, especially Eddie. We think he is awesome, too. Please know we strive to provide each of our guests with excellent services and amenities. Thank you once again for choosing our hotel. We hope to get a chance to serve you once again in the very near future. Best regards, The Team at Best Western Plus Savannah Airport Inn and Suites

"OK but definitely room for improvement"

3
06/07/2017

Parking is easy; lobby was clean. Courteous staff. But all the "little things" added up to a mediocre visit. The luggage cart we used was broken. The elevator was slow and musty. According to the front desk, the pool was open; but the sign on the door clearly stated "POOL IS CLOSED". The room was not cleaned thoroughly. Someone's leftovers were in the refrigerator; the bedsheets had smears of makeup or something...and the carpet! Oh, the carpet. STICKY. No kidding, it was sticky. Coupled with the tailgate party happening in the parking lot outside the window, our stay here was not great. Oh, and the table in the breakfast area was so wobbly it nearly fell over. I reported that to the front desk; had an elderly person placed a hand on the table when sitting, it's possible they could have fallen and been injured. Overall, a hotel that could be much better with an attentive cleaning staff; updated hallway and elevator; and equipment maintenance.

Tori C, Guest Relations Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for your review. I apologize that we failed to meet your expectations on your recent stay with us. I will address all the negative aspects of your stay with my housekeeping, maintenance, and front desk staff to ensure that these events do not reoccur in the future. Thank you for letting us know and hence allowing us to improve. I hope we get the chance to serve you in the future. Warm regards, The Team at Best Western Plus Savannah Airport Inn and Suites

"Horrible"

1
05/07/2017

Let me start with a positive. The front desk staff and breakfast area workers were very nice and friendly. The hotel room and hallways had a musty smell and the cleaning crews were horrible. The carpets need to be vacuumed and cleaned. Looked like they haven't been cleaned since the hotel opened 7 years ago. Cleaning crew didn't show up until after 6pm during our stay and when they cleaned our room they made up the bed (without putting back the decorative pillow and runner, both left on side table). And the changed out the towels, but took sets for 5 people and only left 3 towels and 2 washcloths. They also left behind the dirty pillow cases and a roll of trash bags. Our view while waiting for the elevator on both sides were the open maintenance door and the open cleaning room. We had booked for 6 nights but checked out early and booked elsewhere.

MasterkeyHospitality, Guest Relations Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear LaTonya, We are so sorry that your stay with us was less than satisfactory. It appears that we definitely failed when it comes to housekeeping. My staff and I reviewed each of your comments and have taken appropriate action to resolve each issue. Again, we are terribly sorry that your experience with our hotel was not a good one, but invite you to give us another try. We greatly appreciate your feedback, as it helps us to improve and provide a better experience. Best, The Team at Best Western Plus Savannah Airport Inn & Suites

"Family Reunion"

4
05/07/2017

This was excellent experience for my Family Reunion. The Manager, Eddie and his staff were absolutely awesome. The rooms were clean and the staff were very friendly and went above and beyond what was expected. We used the Banquet Room for our meet and greet and Banquet.

MasterkeyHospitality, Guest Relations Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Wow, thank you for the lovely comments. We are thrilled that you were impressed by both the room and the amenities offered. Our number one goal is to provide all our guests with a wonderful experience during their stay. We appreciate the recommendation, and look forward to seeing you again soon! Best, The Team at Best Western Plus Savannah Airport Inn & Suites

"4 Night Stay - Could be better"

3
01/07/2017

The hotel and rooms looked fine, although I suspect the use of brown paint in places is hiding stuff. The room was spacious and the beds comfortable but there are some operational issues that need to be addressed. After our first night there, housekeeping didn't show up until 7pm and then all we got were some fresh towels. It might seem petty, but they didn't have any butter for our first two mornings...I mean how do you have waffles or toast without butter. I prefer hotels with interior halls for safety, however the side door coming from the parking lot didn't lock and was open for our entire stay. I suspect the dehumidifier for the pool is not working due to the extreme heat/humidity in the pool area. The pool was in need of shock (it was too cloudy). Was good room at decent price but I can see it going down quickly if some maintenance issues are not addressed.

Masterkeyusa, Guest Relations Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: We are so sorry to hear about all of the inconveniences you encountered during your time with us. We truly appreciate your honest feedback and your suggestions will help us improve our guest experience. Again, we apologize for the issues and we hope to have another chance to serve you in the future. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Overnight stay on road trip"

4
30/06/2017

We needed a place to stay after an exhausting drive. It is a old Best Western. The check-in in lady was very nice and welcoming. We got a king size bed with sitting area. The one and only elevator smelled with cigar smoke from previous years. Our room did not smell at all. It was clean and the bed was comfortable. Breakfast was the usual hotel free breakfast.

Masterkeyusa, Guest Relations Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for providing us with feedback from your recent stay. I am glad to hear that your stay was comfortable, but I apologize for the inconvenience you experienced due to the smell of cigar smoke in the elevator. I have shared your comments with the management team to ensure these situations are corrected in a timely manner. Thank you again for your time, and I hope we will be able to exceed your expectations in the future. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Poor value"

2
26/06/2017

Room and hall smelled like mildew. Breakfast was bleak. Was not work the money paid. The eggs were a powdered consistency. There was no fresh fruit. Food tastes like it was made in a microwave. Room lighting was poor

Masterkeyusa, Guest Relations Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for taking the time to review our property. We apologize for failing to meet your expectations in several areas. We appreciate your feedback and have used it to improve and provide a better experience for our guests. We hope you will give us a chance to change your opinion in the future. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Won't be back!"

1
26/06/2017

This is my 2nd visit to Pooler in the past 2 years. Both times I've stayed at the Best Western Savannah Airport. This however will be the last. After being on the road all morning we arrived around 2. We waited 10 min for someone to even come to the counter to check us in. Then when she finally does walk up she checks her phone to see that it's a little after 2. She tells us that check-in isn't until 3 and to check in now would be $45. No way was I going to pay $45 for 45 min so I waited. Check-in went ok. The room was decent for the price. The bed was uncomfortable. Breakfast was barely edible. My first visit was ok but this visit was so terrible that I will definitely find somewhere else to stay the next time I visit Pooler.

Masterkeyusa, Guest Relations Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: We are so sorry to hear about all of the inconveniences you encountered during your time with us. We truly appreciate your honest feedback and your suggestions will help us improve our guest experience. Again, we apologize for the issues and we hope to have another chance to serve you in the future. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"A great hotel except for checkout"

4
26/06/2017

Everything was good but I had a major hassel getting a receipt.. It took several days to get a receipt which delayed my getting my expenses and billing completed. Finally, the manager printed a receipt on site took a picture with his cell phone and texted it to me, 5 days after my departure.

Masterkeyusa, Guest Relations Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for your feedback regarding your recent stay at our property. We are very glad to hear that your stay was satisfactory, but apologize for the issues you experienced during checkout and not getting your receipt until 5 days later. We strive not only to provide our guests with clean, comfortable rooms, but excellent customer service as well. Your comments have been addressed with the entire team to ensure this type of situation does not reoccur. Thank you again for your feedback, and we hope to be able to overcome your initial impression of our service in the future. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Vacation"

3
25/06/2017

The hotel wasn't the greatest stay. If your looking for an ok bedroom at a reasonable price then this might be your place. The whole hotel had an overpowering air freshener smell. If you have a hard time breathing don't go here. the whirlpool was very small an had a large amount of chlorine. there were no towels for the pool and it to was small. It wasn't a place I would return to.

Masterkeyusa, Guest Relations Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for the feedback. We take all comments very seriously and I'll certainly communicate with my team about the over powering air freshner, no pool towels and the large amount of chlorine issues you experienced. I'm so sorry you were inconvenienced and I hope you'll visit us again so we can show you what guest service is all about! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Not trustworthy"

1
24/06/2017

As a Loyalty Club member, I presented my BW gift card at check-in. The receptionist would not apply the gift card but said to speak to the receptionist at check-out. Upon check-out, the receptionist said it has to be approved by the manager. She said that the manager will definitely give me a call. The manager never called me, so I called the motel. He wasn't available to talk with me but the message given to me was that the would honor the gift card. Well, he didn't apply the gift card and the full cost of the room was charged to my credit card. I am awaiting a call from BW upper management after filing a complaint.

Masterkeyusa, Guest Relations Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: We appreciate your feedback regarding your most recent stay. I would like to sincerely apologize for the inconveniences that you faced regarding your Loyalty Rewards Program. We pride ourselves on handling issues once a guest notifies us and I am again sorry that we failed to do that with your case. I hope that everything was taken care via Best Western Corp. We would like to thank you once again for choosing us and we look forward to serving you again. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Great place to stay - good price"

5
16/06/2017

The bed was comfortable, and the staff was very friendly and helpful. The continental breakfast was full of options, which was nice. We were only at the hotel for a night, after getting in late at the airport, on our way to Savannah. The complimentary airport shuttle was the reason we stayed -- we took it to the hotel at 1AM and back to the airport the next morning to pick up our rental car in the morning. Eddie, our shuttle driver, was awesome! We were very happy with our stay here.

Masterkeyusa, Guest Relations Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for your review! We pride ourselves on providing guests with clean, comfortable rooms and excellent service, and your comments let us know we are achieving that goal! I will be sure to let Eddie know of your kind words! We appreciate your time and feedback, and look forward to welcoming you again soon! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"HH bound or bust"

5
16/06/2017

we have stayed here before because of its closeness to Savannah and HHI. We've found it to be friendly, clean and close to many conveniences. They offered discounts, the price was fare for its location, easily tp get to.

Masterkeyusa, Guest Relations Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: It's always our pleasure to welcome you back and I am so delighted you had an excellent stay again. We love hearing comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate knowing you rested well in your clean comfortable and spacious room, and that our convenient location was close to all the places you wanted to go. We appreciate you sharing your feedback, and we look forward to seeing you again soon! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"great hotel..."

4
09/06/2017

hotel staff friendly, room was clean, bed was super comfortable, did however kill a massive bug in me room. was not paying attention and stepped on it before entering in the shower. Other than that, I love this hotel!

Masterkeyusa, Guest Relations Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: I am so delighted you had an excellent stay once again. We love hearing comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. I am sorry about the bug situation you encountered and will have our Pest Control Company to respray that room. We appreciate your continued patronage, and we look forward to seeing you again soon! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"The breakfast on mornings when Maria was taking care of was very good - hot, efficent, delicious."

3
05/06/2017

The room was sufficient. However, the phone didn't work; but I didn't need it. And the clock didn't work either. Oh yes, and during my 5-day stay my bed was made once. The wifi never connected!!! Maria did a great job with breakfast. When the weekend person came, serving dishes were empty, fruit was missing, yogurt was not filled, maple syrup was out.

Masterkeyusa, Guest Relations Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for providing us with feedback from your recent stay. I am glad to hear that your stay was comfortable, but I apologize for the inconvenience you experienced during breakfast especially when Maria wasn't there. I have shared your comments with the management team to ensure this situation along with the phone & alarm clock are corrected in a timely manner. Thank you again for your time, and I hope we will be able to exceed your expectations in the future. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Great place to stay close to Savannah"

5
04/06/2017

We enjoyed our stay very much. Staff was helpful and friendly and we loved the town of Pooler with a lot of places to eat and outlets close by. Great value and had a nice pool and hot tub. We went to Savannah for one day and Tybee for the next. The hotel was very quiet, clean and beds were comfortable. Breakfast was good as well. Would definitely stay here again!

Masterkeyusa, Guest Relations Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: We greatly appreciate your comment regarding your recent stay with us. Hearing that a guest enjoyed his or her stay at our hotel is encouraging. Thank you very much and we look forward to welcoming you again. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Close to Savannah"

5
03/06/2017

Convenient location, short drive to Savannah. Easy access to interstate. This property provided quiet guest accommodations. Good for business and leisure travelers. Indoor pool was a plus. Cracker Barrel restaurant located in adjacent parking lot. Good value for the price paid.

Masterkeyusa, Guest Relations Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Quality, Convenience and Great Price is what we are all about. Thank you so much for your wonderful feedback regarding your recent stay. We look forward to being your host again in the very near future! Please know that we work very hard to ensure that every stay at our hotel is “Excellent”! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"OK in a pinch!"

3
02/06/2017

Not up to BW Plus standards but clean enough and comfortable if the nicer hotels are booked. Biggest problem was lukewarm shower. Other issues were curtain rod half detached from the wall due to water leaks and no coffee due to machine malfunction.

Masterkeyusa, Guest Relations Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for the feedback. We take all comments very seriously and I'll certainly communicate with my team about the housekeeping and technical issues you experienced. I'm so sorry you were inconvenienced and I hope you'll visit us again so we can show you what guest service is all about! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Helping out in our Savannah Office"

4
02/06/2017

This hotel was in a very good location, easy access to 95 North. The next exit north about a mile up has a lot of shops, restaurants and grocery stores. Hotel room was very nice and comfortable, there is a heated pool and hot tub. There is a continental breakfast in the morning. One morning the coffee machine was broken, one morning they had a lot of guests and ran out of a lot of food items. The staff does not seem to be bothered by that at all. Overall however, I have stayed here three times and for the cost and location it worked out very well.

Masterkeyusa, Guest Relations Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: We are very sorry to hear that you did not have a completely satisfying visit at our property. The staff and I reviewed each of your comments and have taken appropriate actions to resolve breakfast room issues. We appreciate knowing you rested well in your clean comfortable and spacious room, and that our convenient location was close to all the places you wanted to go. Thank You for choosing to come back and stay with us 3 times. We appreciate you sharing your feedback, and we look forward to seeing you again soon! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Dangerous unsafe practices"

1
01/06/2017

The side entrance door which serves the main parking lot does not lock. No card key was needed for entry. This was the condition our whole stay. The door on the end of the building locks. But the door beside it to the stairwell i found propped open by a stone once and then propped open by the dead bolt being engaged while the door was open (See one of my pics). As i was taking a phone call outside i saw an employee smoker then go in through the deadbolt open door and leave it opened and unlocked. There was also a long ladder standing against the building for 3 days. No work seemed to be being done. Just stopped this way. Children could be seriously hurt if they climbed on this and fell (see picture). There was a water leak in the main floor hallway for 3 days from the ceiling there (see pic). Two of our 3 days the breakfast worker couldn't keep up with hot food. The 2nd day after waiting for 30 minutes and eating other things, i asked her. She said they were out of eggs and hash browns until the truck came with more. When i asked the manager at the front desk about this, he became argumentative and defensive. He did not seem to have been well trained in this area. I chose this hotel because it was a BW Plus and a relatively good value. But it does not behave like a Plus. And i think some of the security issues are very serious and show a lack of competent leadership.

"Very nice rooms"

5
31/05/2017

Very glad we chose this hotel the reviews was good now I can add my own staff is very pleasant breakfast is very hot and good thank you staff for making our stay so pleasant you have my support anytime I'm in the Savannah area. A+ grade

"clean, friendly basic hotel"

5
31/05/2017

The sitting area was a very pleasant surprise. comfortable bed & nice bath room. staff friendly & accommodating Convenient and in walking distance to Cracker Barrel restaurant. Breakfast waffles were the best offered, the rest was average,

"Filthy place"

1
27/05/2017

We had to change our room a few times. We found a used condom under the convertible couch bed. The second room did not have a working fridge. Breakfast area is overcrowded with people and no place to seat. Hotel is not maintained properly and very dirty. Horrible experience.

Masterkeyusa, Guest Relations Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for your review. We apologize that we failed to meet your expectations on your recent stay with us. All the negative aspects of your stay have been discussed with the management team and staff to ensure that these events do not occur in the future. Thank you for letting us know and hence allowing us to improve. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Nice hotel but ...."

2
26/05/2017

Pulled in at 4 AM, Ryan front desk clerk was wrinkly and rude. Got to our room, greeted by a huge bug that when smashed squirted blood all over the pillow (yuck!) went to sleep.. fire alarm greeted us at 5:30 am AND tried to call the desk ... no answer.. this went on for over an hour. Had to get up at 7 AM for my purpose of the trip. Checked out Friday morning.. manager on duty after my assessment of our stay only response, "I'm sorry" with a smile. Yeah me too! Doubt I stay again...

Masterkeyusa, Guest Relations Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for taking the time out of your schedule to post a review. I apologize that your experience was anything less than satisfying. particularly with your arrival experience and the troublesome alarm. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. We will use this as a learning experience, and be sure to improve for our future guests, and we certainly hope you will be one of them. Thank you again for the feedback! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Nice Place for a great price"

5
21/05/2017

This location is approximately 15 minutes from downtown Savannah, but it was a nice, newly remodeled hotel. And the price was what we were looking for. Clean, breakfast was good, lot of eating locations in the area. Easy to get to from I-95.

MasterkeyHotels, Guest Relations Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for your wonderful review! We are so glad you found us to be above average and recommendation worthy. We look forward to serving you again in the near future! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Great front desk"

4
19/05/2017

A warm friendly greeting the moment we came through the door. I didn't get her name but we checked in at 6 pm on Wednesday May 17. The room was clean, quiet and comfortable. Thanks Best Western Pooler, GA.

MasterkeyHotels, Guest Relations Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Hello Mary: Thanks for this marvelous review. We are thrilled your stay was enjoyable. We especially appreciate your positive feedback about our team member. We do strive to ensure all of our guests needs are met providing superior customer service. We appreciate the wonderful feedback and look forward to welcoming you again in the near future. Best Regards, The Team at Best Western Plus Savannah Airport & Suites

"Good and bad"

3
18/05/2017

I stayed at this hotel for three nights for business. The first night I arrived on a late flight around 2:00 a.m. When I got to my room on the 3rd floor the room had not been cleaned. The bed was not made and there were dirty towels on the floor. The front desk was able to quickly get me the same room I reserved on the 2nd floor. I reserved a King Suite which was large and comfortable. The only real negative to the room was that the sofa was broken and the phone cord to the room phone kept falling off. During the last night of my stay around 9:00 p.m. I received a call to my room phone from someone saying they were the front desk and that their system was down when I checked in and asking for my check in info including my credit card. I did not give them any info and told them I would come downstairs. When I got down stairs the front desk told me that they had not called and gave me the advice to ask for the persons name the next time. The room overall was clean but the hallways of the hotel were consistently dirty with things such as broken potato chips which I assume was from a large group of school aged kids staying at the hotel. The front desk overall was friendly. I did try to get a receipt for check out around 10:00 p.m. the night before I was to leave as I had to leave at 5:00 a.m. to catch an early flight but was told this was not allowed. The breakfast in the morning was good and had a good variety. The hotel was in a good location for me. Close to the airport, one exit away from a large factory outlet mall and numerous places to eat. It is also easy to navigate to downtown Savannah from this hotel.

MasterkeyHotels, Guest Relations Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: hank you for writing a review about your recent stay with us. We do value your business and your feedback. We are glad our accommodations and amenities contributed to making your stay a comfortable one. I apologize for letting you down on some aspects of your stay that being the phone call asking for your credit card info, the consistently dirty hallways and checking you in to a dirty room upon arrival. Again thank you for posting your comments and we hope to see you in the near future. Best Regards, The Team at Best Western Plus Pooler

"GM Eddie the Idiot!"

1
15/05/2017

Eddie the GM is a jerk and super unprofessional! Nice hotel, but terrible management. Steer clear of this hotel and it's idiot GM! The hotel is super understaffed and rooms were lacking appropriate towels for the number of people in rooms.

MasterkeyHotels, Guest Relations Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for your candid feedback regarding your recent stay at our hotel. We apologize that your experience was anything less than satisfying. We acknowledge every comment received from our valued guests, as they give us the opportunity to learn and improve our shortcomings. Therefore, allowing us to provide a better experience for our future guests. Again thank you for posting your comment and we hope you'll give us another chance to welcome you back and see how we have improved Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Comfortable bed at a good price"

5
12/05/2017

Very accessible and safe location. The breakfast was good and the bed was very comfortable. The digital air conditioner kept the room comfortable. The room was spacious as was the bathroom. The towels were thick and clean. Hotel shows a little wear but overall it was an excellent stay.

MasterkeyHotels, Guest Relations Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for taking the time to write a review about our hotel. We appreciate the comments for other people to see! We take pride in our hotel and we strive to be the best that we can be, and we hope to see you in the future to be able to serve you again! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Would definitely stay here again!"

5
11/05/2017

This hotel was great! Friendly and helpful staff, very clean and comfortable, very modern, huge room (had a separated alcove area with a couch, desk, coffee table, and a 2nd TV! - didn't expect that!), very affordable, wonderful breakfast! Even though a school group was staying there for a class trip, we never heard any noise from any of the other guests. It's located by the airport, so it's about a 10 mile drive to the historic section of Savannah, but it's an easy, quick route to get to the historic district. We made this hotel our base as we visited Savannah, Tybee Island, and Hilton Head.

MasterkeyHotels, Guest Relations Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Hello Eunice: Thank you for your kind words regarding your recent stay with us. We pride ourselves on putting forth exactly what you described… a clean, modern hotel that displays excellent service and amenities. Thank you once again for your kind words and please know we value your business! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Great Stay. Comfortable Bed. Near Airport."

5
10/05/2017

There was sufficient complimentary parking. Check-in is at 3pm. They will not allow you to check in until that time. Staff was friendly and accommodating. The king size bed was comfortable. The lobby was beautiful and inviting. The wifi was very good in room 212. Bathroom was clean and adequate. There is a small man-made lake on the property. Loved seeing the geese and their babies when I woke up. There is also a National Mighty Eight Air Force Museum adjacent from the property. The property was approximately 8-10 minutes near the airport. We heard no airport noise. Nearby the airport is the Tanger Outlets, Walmart, Sams, Ross, TJ Maxx, a selection of restaurants (Applebees, Cheddars etc.). Also, a family friendly place called Frames and Games (bowling, arcade games, 5D experience, bar and food. All reasonably priced.) was near the Cheddars restaurant. The hotel is also an hour away from Georgia Southern University in Statesboro, Georgia. There was also a gym, indoor pool and jacuzzi that we wanted to visit but ran out of time. The Metro Diner was great for breakfast. The hotel does offer complimentary hot breakfast and cold options that we didn't try. I would definitely recommend this hotel.

MasterkeyHotels, Guest Relations Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you so much for sharing your “Great Stay” with TripAdvisor. We appreciate your feedback and will gladly share your comments with our staff. It's great that you noticed how convenient our location is to the local and surrounding attractions. Please know we strive to provide each of our guests with Excellent services and amenities. Thank you once again for choosing our Hotel. We hope to get a chance to serve you once again in the very near future. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Convenient location to airport and easy drive to historic Savannah"

4
10/05/2017

The room is large - a king suite. It is clean and modernized. There was a large group of students the second night but we did not hear a lot of noise except a little above us. But the breakfast area in the morning was so full of kids we had a hard time getting breakfast. They really made a mess of the dining room with food all over the counters and floor. Staff said they were supposed to use a meeting room for breakfast but did not. Air Force Museum located behind property but we did not take time to visit this.

"Awesome vacation"

5
08/05/2017

We really enjoyed our stay there. The staff was very friendly especially the manager name Eddie Grayson. This is where we would be staying when we come to Savannah Lord say the same. We felt very comfortable. We like cleanliness and it sure passed the test. Keep up the good work.

MasterkeyHotels, Guest Relations Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Hi Willie: Thank you for the awesome review. We greatly appreciate your comments regarding your recent stay with us. Especially, regarding our Manager, Eddie. We strive to ensure all of our guests needs are met by providing superior customer service. We will be sure to pass your comments onto our team. On behalf of the entire staff, we look forward to your next visit. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Great Pooler Stay"

5
08/05/2017

We stayed here while passing through. This is a very nice Best Western Plus. Our room was nice and clean with comfortable beds. The staff was very and made sure we had everything we need. Breakfast was good as well. Great location, very close to I-95 and Downtown Savannah. I would not mind staying here again in the future.

MasterkeyHotels, Guest Relations Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Hi Caleb: Thanks for such a marvelous review. We appreciate your positive feedback regarding your most recent stay here at the Best Western Plus Savannah Airport Inn & Suites. We're delighted that you enjoyed your room, the amenities, found the staff cordial and our location was perfect for your needs. Once again, thank you and we hope to have the opportunity to host you again in the future. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Pleasant stay"

4
29/04/2017

Stayed here overnight on way to Florida. It was pricey, but comparable to others in the area. Pool and hot tub were nice for the kids. Lots of restaurants at next exit nearby. Cannot complain. The breakfast was excellent. Young lady at front desk could not recommend a good restaurant and had no list to give us. A young man working with her let us know that the previous next exit had lots of options. Would stay again off of 95.

MasterkeyHotels, Guest Relations Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for this fabulous review. Its pleasing to hear you and your family enjoyed the hotel and amenities offered. We appreciate the lovely feedback and can not wait to serve you and family again in the near future. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Visiting Savannah, GA"

4
28/04/2017

Nice hotel and easy to get to. Breakfast was good but on weekend so many folks there that it was difficult to move around with your food without bumping in to someone. Eggs spilled on floor and not cleaned up. Used the sofa bed and mattress was terrible. Needs to be replaced. Queen beds were very good. Room was large and good for our party of 3, with 2 using walkers. Would stay here again. Price was more reasonable than downtown Savannah and easy drive to sightseeing in Savannah. Staff was friendly and helpful.

MasterkeyHotels, Guest Relations Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thanks for sharing such a wonderful review. We are pleased you enjoyed your stay and found our location ideal for visiting downtown Savannah. However, we do apologize for any inconveniences you encountered. Your concerns have been communicated to the management team. Once again, thanks for the feedback and we hope to see you in the near future. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Perfect for our needs "

4
24/04/2017

We stayed here for several nights ,while visiting surrounding areas. The hotel was clean , service was good , bathrooms we're clean, bed was comfy ,lots of pillows. Hot breakfast . We had no issues . Will stay here again .

MasterkeyHotels, Guest Relations Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thanks for this marvelous review. Its great to hear you found everything perfect for your needs. We will definitely share your positive comments with our team. We appreciated the great feedback and look forward to serving you again in the near future. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Disappointed"

1
20/04/2017

No hot water, no a/c, rusty items in bathroom, loose plumbing fixtures, odor in room, so lights didn't work. 3 out of 4 rooms had no hot water. One family had to switch rooms due to the foul odor in the room. There were rusty items in the tub. A rusty nail sticking out of the bathroom vent. A tetanus infection waiting to happen.

MasterkeyHotels, Guest Relations Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Hello Michelle: Thank you for taking the time to review our property. We apologize for failing to meet your expectations in several areas. Our goal is to provide every guest with an excellent experience. Your comments show we fell short in achieving that goal. We appreciate your candid feedback and will use it to aid in the hotel's improvements, which will provide a better experience for our guests. We hope you will give us a chance to change your opinion in the future. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Bestest Best Western"

5
20/04/2017

The hotel is convenient to airport and a nice selection of places to eat as well as a grocery store directly across the street.. very clean quiet hotel staff is amazing! You will not go wrong with this Hotel as your choice

MasterkeyHotels, Guest Relations Manager at Best Western Plus Savannah Airport Inn & Suites, responded to this review
Hi Anne: Thanks for the terrific review. We pride ourselves on providing guests with a clean hotel and excellent service, and your comments let us know we are achieving that goal! We appreciate your time and feedback, and look forward to welcoming you again soon! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Terrible Customer Service!!!"

1
20/04/2017

My wife and I booked here for one night several months in advance. We got caught up in severe weather with all flights in and out of Atlanta canceled and were not able to get to Savannah. Called the hotel to cancel the room and were told that we would be billed for the full rate since they have a 48 hour cancellation policy. I travel a lot and have never had a problem cancelling a room due to unforeseen weather problems. I will NEVER stay at this, or any other Best Western hotel ever again!

"Very Pleasant Hotel Stay!!!"

4
19/04/2017

My first time staying at a Best Western was very pleasant. Upon entering the hotel it had a fresh clean smell and nice décor. The room was very spacious and the beds were very comfortable and made for a great nights sleep. My kids enjoyed the indoor pool. The breakfast was okay (eggs, sausage, cereal, coffee, muffins, and yogurt...but after the 3rd day of the same thing we chose to eat at the restaurant next door. Our 5 day, 4 night stay was very pleasant and I will definitely will book with Best Western in Pooler, GA when we come back again. The price was reasonable for the quality of service we received. We did have one incident on our first night were our room did not have any hot water but the front desk staff had us in another room within 15 minutes of calling them to inform them about it. Thank You Best Western!!!! We will be back.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thanks for the delightful review. We are thrilled to hear you and your family had an enjoyable stay. We especially like the positive words regarding the front desk staff. We had a pleasure serving you guys during your stay and look forward to seeing y'all again in future. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Dirty towels & Room was not cleaned thoroughly"

2
18/04/2017

We have stayed here a handful of times over the past few years. The location to Tybee island and Savannah has always made it convenient. While we have never had a complaint before, there seems to have been a shift in management since the last time we stayed. Our room had something greasy sprayed over the back of the door, twice we had to ask for replacement towels because they had brown stains on them and the coverlet on the bed was just plain gross. The front desk personnel were all very nice but concerns seemed to have gone no where since we were there three nights and were never contacted by management. Unfortunately, we will try another hotel next time since the management here doesn't;t seem to pay attention to guest concerns.

"Could be cleaner "

2
12/04/2017

My daughter and I stayed here before catching an early morning flight. I am not usually too particular about where I stay as long as there is signs of cleanliness. This hotel did not meet my expectations with this. I noticed the elevator and hallways were quite dirty as though they had not been vacuumed in quite some time. The room was okay. The remote was broken and taped together but did not work. The bathroom sink had small hairs in it and you could see the old carpet between the bathroom and entranceway. The fridge also had a container of leftover fruit from the guests before. The walls must be paper thin as I could easily here people going in and out and a child crying in the night. The staff were friendly and the shuttle was ready to go at 430 in the morning which was greatly appreciated. However I think I'll pay a bit more next time to stay closer to the airport in a cleaner hotel.

"Good place to stay near Savannah"

4
12/04/2017

We stayed one night before departing Savannah Airport. The hotel staff, Eddie and Shelby were friendly and helpful. They gave great directions and recommendations. Location just off I-95 is excellent for visiting the impressive Eighth Air Force Museum adjacent and less than half hour drive to beautiful Historic Savannah. Complimentary breakfast was fine and room was clean and quiet.

"Disappointing"

2
24/11/2016

Arrived Saturday Nov 19. First impressions in Lobby were good. Once in our room, things looked OK. My wife went into the washroom to find the toilet plugged. A call to the front desk had someone arrived within minutes. While waiting my wife noticed the bathroom counter had adirt in the corners and there was what appeared to be an elastic hairband rolled up on the corner. There were also hairs in the shower. We complained to the man who fixed the toilet and he said he would have housekeeping come right away. We went to dinner and after we returned no one had come. By now it was late so we just went to bed. At checkout we asked for a manager and were tld none was on duty. They took our complaint and email address. They said a manager would be in touch. 3 days later I get the following email: "Thank you for choosing to stay with us at Best Western Plus Savannah Airport Inn & Suites while visiting Pooler. We hope that you enjoyed your stay. If you would like to stay with us again when you are in town, please do not hesitate to contact us at 912-330-0330 so that we may assist you. We would greatly appreciate your review!! Click on link below It was signed General Manager --Tesh Patel As another reviewer said "Cleanliness is not a priority." I would expect this at a $34.95 Red Carpet, Not a $129.95 BW Plus

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for your candid feedback regarding your recent stay at our hotel. Please accept our sincerest apology for the inconveniences that you experienced during your stay with us. As the cleanliness of our hotel is a High priority, we are disappointed that we fell short of your expectations. Your comments have been shared with the management team, along with the housekeeping staff and appropriate actions have been taken. We appreciate the honest feedback and we hope you will give us another chance to serve you again and see how we have improved. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Nice hotel, Large room"

4
23/11/2016

Styaed at hotel on our way to Florida as wanted to spend some time in Savannah and then only a 4.5hr drive to Kissimmee. Hotel was easy to find just off the I95, about 10 miles to Old Savannah.Hotel seems fairly new or recently refurbished. Short walk to Cracker Barrell for dinner. Large room with king bed with full hot breakfast in the morning.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: We are delighted you enjoyed your stay with us and thank you for the feedback! We are happy to hear our spacious rooms, amenities and convenient location contributed to such a pleasurable stay. Thank you very much and we look forward to welcoming you again. Best Regards, The Team at Best West Plus Savannah Airport Inn & Suites

""Overrated” Cleanliness is not a priority"

1
22/11/2016

11/17/2016 - 11/20/2016 My stay a Best Western Plus Savannah Airport Inn & Suites was a very goo. My first night at the hotel I was confronted with dirty linen left on the bed with human fluids on it. The next day housekeeping left the sheets and dirty towel on the floor and the room untouched, also housekeeping went into the fridge and stole my drink that I put there. Its not worth the cost they charge for there rooms.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for taking the time to review our property. Please accept our sincerest apology for the inconveniences that you experienced during your stay with us. The housekeeper definitely failed in following proper cleaning procedures; this is not the norm for our hotel. Your comments have been brought to the attention of the management team and the housekeeping staff, to ensure that this type of situation does not occur again in the future. We appreciate your candid feedback and will use it to aid in the hotel's improvements, which will provide a better experience for our guests. We hope to have another chance to serve you again. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Overall nice"

4
19/11/2016

Near I95, nice room ,quiet ! Large room Hot tub reel hot! Stayed one night Although the building and furniture are up to date, cleanliness & maintenance are not prioritiesThe staff at the Best Western were very friendly and helpful.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for providing us with feedback from your recent stay. We are pleased to hear that your stay was comfortable, but we apologize for the shortcomings you experienced. The management team has reviewed your comments and the appropriate actions have been taken. Thank you again for your time, and we hope we will be able to exceed your expectations in the future. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Need to work on their cleanliness"

2
18/11/2016

Stayed one night here. The shuttle driver picked us up at the airport and was very nice.That was the best thing about our stay. Arrived after midnight and the lady checking us in was not friendly at all, acted like we were bothering her. She gave us our room on the second floor, we went up there and opened the door to find that someone else was already in there. Awkward. Went back down and told her--she acted like it was our fault. Mumbled a curt apology and gave us a new room. All the way at the back end of the building. The room smelled very musty. The curtains were a few inches too long such that they draped over the air conditioner and had black mold growing all over them. 5am the factory across the street started hammering and drilling--it sounded like they were building equipment in our room! The breakfast area in the morning was so dirty my feet were sticking to the floor as I walked around--needless to say we decided to skip eating there. I was so glad we were only there one night. Gross. Stay away.

"Pretty but not Clean"

2
15/11/2016

Although the building and furniture are up to date, cleanliness & maintenance are not priorities. At the first entrance that we were advised to use, we were greeted by a dead roach. The entrance didn't work because we didn't "pull the handle real hard" according to the front desk clerk (who seemed most interested in sitting in the lobby and watching tv). As we walked to our room on the first floor, the first thing that I noticed was the dirty carpet. It appeared that it had not been vacuumed in days. Our room was spacious and attractive. However, the bathroom floors were not cleaned well. There was dust and light debris in corners and along the edges. The toilet was not secured to the floor and rocked when you sat on it. The tub faucet was also not secured to the wall and the tub drain clogged within a minute of showering. The living & sleeping areas were okay but I wasn't quite comfortable in the room given the initial impressions.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for taking the time to post a review of our property. Please accept our sincerest apology for the issues that you experienced during your stay with us. Your comments have been addressed with management team and the entire staff to ensure these issues are remedied in a timely manner. We greatly appreciate your feedback, as it helps us to improve and provide a better experience. We hope you'll give us another chance to welcome you back and see how we have improved. Best Regards, The Team at Best Western Plus Savannah Airport & Suites

"Two night stay"

4
14/11/2016

The staff at the Best Western were very friendly and helpful. We were attending the Marine graduation at Parris Island and stayed here because of the convenience of interstate travel. When we arrived the first night, our room was not available and we were given an upgrade to a business suite. After attending the family day activities on base, our room key failed to open the door to our room. I was told that the room key was sensitive to magnetic fields, which happened when I went through the security metal detector at the Marine base. Would have been nice to know that before hand, so we could have left the key card in the car. We would go back to this location because the rooms were clean, the beds were comfortable, and the friendly staff.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for providing us with feedback from your recent stay. It's great to hear that our staff was accommodating and polite. Our number one goal is to provide all our guests with an excellent experience during their stay. However, we do apologize for any inconvenience you experienced due to the room keys deactivating. We appreciate the feedback and look forward to seeing you again in the future. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Wedding in Pooler"

4
09/11/2016

Visited hotel because it was close to a wedding we were attending. The staff was friendly, helpful and energetic. Large room, comfy bedding and close to I-95 made the hotel a great selection for it's convenience. The next exit down has a Tanger Outlet, TJ Maxx, and numerous other stores. Various other stores are in process of being added to this exit.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for such a wonderful review. We are thrilled to hear you enjoyed our spacious rooms and found the staff to be cordial and courteous. Plus, our location, was convenient to your needs. Please know that we work very hard to ensure that every stay at our hotel is excellent experience. We look forward to being your host again in the very near future! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Emergency"

4
07/11/2016

We stayed here Oct. 11 on our way back returning to Hilton Head after the hurricane. Was a perfect accommodation for us in that it was clean, economical & friendly. Breakfast was good. Surrounding area offered several good restaurants & shopping area. Would definitely return if needed.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for the delightful review for our property. We are pleased to hear that you found our hotel affordable, enjoyed hotel amenities and complementary breakfast. We fulfill guest needs by providing superior customer service. We are very happy to hear that you found our location satisfactory. It would be our pleasure to serve you again soon. Regards, Management Team at Best Western Plus Savannah Airport Inn & Suites

"Quick Getaway "

3
07/11/2016

The property could use some work but over all it wasn't bad. Found some blood stains on our sheets but it was quickly replaced. Staff was friendly and accommodating. We walked in on them dealing with some difficult clients and it did not change their attitude towards us. The sauna didn't work and way to much chlorine in the pool, we had to open the doors to let the room air out. It's s good distance to downtown.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for the candid feedback for our property. Our staff is very helpful and friendlier.- We provide superior customer service to satisfy our guests needs. We sincerely apologize for the inconvenience that caused due to sauna and pool. We are happy to hear that you found our location satisfactory. We would be happy to serve you again. Regards, Management Team at Best Western Plus Savannah Airport Inn & Suites

"An average experience"

3
02/11/2016

The hotel staff were very friendly. The room was clean. There were 2 double beds (a little small for 2 adults) and a sofa. The sofa folded out to make a small bed big enough for 1 adult or 2 children. It didn't look too comfortable, but that is true of every sofabed that I have seen. The room was satisfactory but I found the bed a little uncomfortable considering the price I paid for the room. There was a breakfast including sausage, eggs, biscuits (not very good), gravy, oatmeal, make your own waffles, cereal, fruit, and other items. I was disappointed by the biscuits which you had to heat in the microwave. However, I enjoyed the sausages, and the eggs were fine. Overall, I considered the hotel average in quality considering the price.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: We are delighted you enjoyed your stay with us and thank you for the feedback! We are happy to hear our clean rooms and the hospitableness of the staff contributed to a pleasant stay. Thank you very much and we look forward to welcoming you again in the future. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Not a Great Choice"

2
25/10/2016

While inviting on the exterior, the property needs some interior love. The hall carpets are very dirty. My room had a dirty shower curtain and it was obvious it hadn't been cleaned around the base of the toilet or behind the bathroom door. The area in and around the bed smelled like urine, although I couldn't pinpoint exactly where it was coming from. The internet worked only sporadically. They did provide early morning (4 am) shuttle service - driver very polite.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for sharing your feedback about your recent stay with us. We are sorry for the inconvenience you experienced during your stay with us. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. We will use this information to do everything possible to create an enjoyable experience for each of our guests. We apologize for the inconvenience and we hope to have another chance to serve you in the future. Regards, Management Team at Best Western Plus Savannah Inn & Suites

"Nice hotel...only 1 issue I had."

4
24/10/2016

I must say I really enjoyed my stay at this hotel until the morning of check out my husband noticed something crawling on our blacket and it was a baby roach. I travel alot so I know what bugs look like. All was well until that. And I still don't want to give a totally bad rating because it was still a pretty decent hotel. They just need to exterminate.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for the candid feedback for our property. We are happy to hear that you have enjoyed your stay at our hotel. We always fulfill guest needs with superior customer service. We apologize for the inconvenience you faced during check out. We have a monthly contract with a pest control company to try to prevent such things from happening. I am going to contact them to see what other measures we could possibly take to avoid in the future. Again, thank you for your feedback and we hope to serve you again. Regards, Management Team at Best Western Plus Savannah Airport Inn & Suites

"Hwy. Rest Stop"

4
23/10/2016

Picked this hotel only as it was halfway along our route, and Best Western the only choice to pay with AirMiles points. Turned out to be clean, well equipped and reasonable. The pool was down for maintenance, not great but they have to me maintained now and then. Breakfast was mediocre, typical chain hwy. hotel food. Hallways smelled like they ad just been sprayed but that might have had something to do with Hurricane Matthew just a week before. WiFi was very spotty in our room at the far end of the hotel.But the high point for me turned out to be the surprise I got fining the Mighty Eighth Air Force Museum immediately next door. A most enjoyable morning. Also try Terra Mia Italian Restaurant just outside the gas of the hotel. Excellent.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for the candid feedback of our property. We are happy to hear that you found our hotel affordable. We always ensure that our guests needs are fulfilled with superior customer service. We apologize for the inconvenience that you experienced during your stay with us, also we are very sorry for the breakfast that did not meet your expectation. I have shared your feedback with management team for required actions. Again, we are sorry you were inconvenienced as your stay with us was less that satisfactory. We hope you will give us another chance to serve you again in the future. Regards, Management Team at Best Western Plus Savannah Airport Inn & Suites

"Hurricane Matthew Escape"

3
19/10/2016

We stayed here because we were evacuated from our home on HHI, SC because of Hurricane Matthew. Shelby, Eddie and Ashley employees there treated us and the other guests like friends. Their warmth and concern made a dreary situation seem not so bad.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for the candid feedback for our property. We are pleased that you were comfortable at our hotel during the difficult time of Hurricane Matthew. Our staff is very helpful and friendlier. We do strive to ensure all of our guests needs are met providing superior customer service. As service from the heart is our key focus, we will certainly share your positive comments with Shelby,Eddie and Ashley for further encouragement. We would love to serve you again. Regards, Management Team at Best Western Plus Savannah Airport Inn & Suites

"Excellent Location, friendly Staff"

3
18/10/2016

We stayed here right after Hurricane Matthew recovery. Some of the utility crews were still staying at the hotel. That is to say it had been a crazy time for everyone living and working here! That everyone of the staff from front desk to housekeeping was friendly and pleasant said a lot about them!

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for the candid feedback of our property. It was nice to hear that you enjoyed your recent stay at our hotel. Our staff is very helpful and friendlier. We do strive to ensure all of our guests needs are met providing superior customer service. As service from the heart is our key focus, I will certainly share your positive comments with our team for further encouragement. We would love to serve you again soon. Regards, Management Team at Best Western Plus Savannah Airport Inn & Suites

"Do not stay here"

1
18/10/2016

The hotel was filthy. Our room smelled very musty and the bathroom was awful. There was mold growing on the walls of the bathroom and it smelled very strongly of urine. The place reeked of every variety of Febreeze- clearly they are trying to mask the smell. Also we picked that particular place since if advertised an indoor pool. When we got there the pool room was closed for repairs. Will never stay there again.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for staying at our hotel. We are sorry for the inconvenience you experienced during your stay with us. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.We take all comments very seriously and I'll certainly communicate with our management team. We are so sorry you were inconvenienced and hope you will give us another chance to welcome you back. Regards, Management Team at Best Western Plus Savannah Airport Inn & Suites

"Unhealthy Air Quality"

2
17/10/2016

The air quality in our room was unhealthy. The room smelled damp and of mildew. Both my roommate and I awoke extremely congested. The room was large and comfortable but the smell made the stay most unpleasant.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Please accept our sincerest apology for the inconveniences that you experienced during your recent stay with us. We assure you that this is not the usual standard of our service to our guests. This problem has been noted and passed on to the manager concerned to avoid any similar problem in the future. In the same time we hope to have another chance to serve you in the future. Regards, Management Team at Best Western Plus Savannah Airport Inn & Suites

"Great location"

3
11/10/2016

Convenient location between historic Savannah, and the outlets in Pooler. We had originally thought we'd stay in historic Savannah, but this was only 10 min away, and was so much less expensive...(therefore extra $ for shopping:). Have no idea how the breakfast was...we never made it to the lobby in time to eat there. Staff was friendly and helpful, and we enjoyed our stay. Hardly any of the hotels in the downtown area offer free parking, so you would still have that expense whether you stayed in town or drove in.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for the candid feedback of our property. We are very happy to hear that you found our hotel affordable. We are pleased that you were impressed by both by our product and service. Our staff is very helpful and friendlier. We do strive to ensure all of our guests needs are met providing superior customer service. We are pleased you found our location satisfactory to your needs and enjoyed your stay with us. We would love to serve you soon. Regards, Management Team at Best Western Plus Savannah Airport Inn & Suites

"A Great Place"

5
08/10/2016

This was my third stay here this year. The service keeps getting better and better. Everything you could want in a Savannah area hotel. Lots of food options in area. Just off the highway to historic district.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for the fantastic review of our property. We are always pleased to hear our guests enjoyed their stay with us. Our highest priority is to provide comfortable and friendly accommodations. I will be sure to pass on your kind words to our entire staff. We are pleased you found our location satisfactory to your needs. We hope to get a chance to serve you once again soon. Regards, Management Team at Best Western Plus Savannah Airport Inn & Suites

"Good airport hotel, quiet and comfortable"

4
06/10/2016

Room was very clean, bed exceptional. Nice wide screen TV and excellent choice of channels. Check in was efficient and friendly. Next door to the Air Force museum was an added treat. Easy access to airport up I-95 (5 MINUTES). A Cracker Barrel restaurant next door made it perfect.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for the fantastic review of our hotel. We are happy to hear that you enjoyed the amenities and accommodation during your stay with us. Our staff strives to provide the best service and we promise to maintain and continuously improve our standards of the hotel. We are pleased you found our location satisfactory to your needs and enjoyed your stay. I will certainly share you positive comments with our team for further encouragement. We welcome you to serve you again soon. Regards, Management Team at Best Western Plus Savannah Airport Inn & Suites

"Bed bugs issues"

1
03/10/2016

My family & I stayed at this hotel 10/1 to 10/3 but on our last day at 1:30am, I woke up to use the restroom, came back to find a bed bug crawling on the bed which my daughter was in the bed. I killed it & got my kids & grandson up. I went to tell the night representative & he offered me a new room but all I wanted to do was leave. I had to wake my mother up which is 68 yrs old, which stayed in the room next to my room. I work for Orkin so I know what bedbugs look like, as you know they're hitchhikers so if we take these bedbugs home with us, that's 3 different households that will need to be treated which is VERY expensive. We packed all my family members up at 1am to drive 4 hours back home which we was planning to go visit more places before we left & wasn't able to. I spoke with the front desk manager Shelby Beauchamp which wanted to give me a $34 discount for only my room which was unacceptable. I asked for the general manager Kevin Smith to call me back which supposed to be in at 12pm & it's 4:40pm & still waiting for a call. I've called 10 times but no one answered the phone at the front desk. GO FIGURE! I will pursue this matter until I get this issue resolved.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for your review. I apologize that we failed to meet your expectations on your recent stay with us. We have addressed all the negative aspects of your recent stay with my staff to ensure that these events do not occur in the future. You'll be happy to know, our pest control company investigated both of your rooms and found no bed bug activity or infestation. Both rooms were treated, although no pest activity was found. Our General Manager, Keith Smith, did refund your room for the one night stay, due to the inconveniences you and your family endured. Again, we apologize for the issues and we hope to have another chance to serve you in the future. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"BW by Savannah airport"

5
01/10/2016

Eight miles from the airport but they have a free shuttle service. Very quiet. Free full breakfast. Friendly staff, especially Mike, the night manager. Reasonably priced. Perfect for our travel needs.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thanks for taking the time to share such great comments about your experience at the Best Western Plus Savannah Airport Inn & Suites. We especially appreciate your positive feedback about our team member, Mike. We will be celebrate Mike's great customer service among the team. We appreciate your business and look forward to seeing you again on your next visit! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Just what we wanted"

4
30/09/2016

We stayed here for one night when passing through the area. The room was nice, 2 double beds and a fold out couch. My only complaint about the room were the bathroom fixtures, my kids had a hard time turning the shower on because the handle was stripped out. Breakfast was pretty standard. Frozen pastries thawed out, waffles, gravy (which was actually pretty good if you ate it on toast instead of the thawed out biscuits). What really set it apart and gave it a very good was that the staff were very friendly and accommodating.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for your wonderful feedback regarding your most recent stay with us. We are happy to hear you the staff was cordial and enjoyed the room, however we apologize for the inconveniences you encountered. Your comments have been communicated to the management team and they are looking into the matter. Thank you, once again for choosing us and we look forward to serving you the next time you are in the area. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Good hotel for a reasonable price"

4
27/09/2016

We (2 couples) are staying at Best Western Plus Savannah Airport Inn & Suites in Savannah / Pooler. The rooms and beds are very comfortable and clean, the staff is helpful and friendly and the breakfast is ok. The hotel is significantly cheaper than the hotels in downtown Savannah (Historic District). From our hotel it is only a 20 minutes drive to downtown Savannah. Sufficient parking. The hotel has an indoor pool and a spa.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: We appreciate your review regarding your most recent stay with us here at the Best Western Plus Savannah Airport Inn & Suites. We see that you found your stay to be clean and comfortable and the price reasonable. We pride ourselves on making sure each of our guests are having an excellent experience. Thank you for the feedback and we look forward to welcoming you guys the next time you're in the area. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"This place is awful"

1
27/09/2016

Poor quality, noisy, the breakfast was way below what is expected from a Best Western Plus hotel. The front desk people were not very helpful bordering on rude. Don't believe the amenities shown on the flyer. There never was evening refreshments with complimentary beer & wine and the hot breakfast was pitiful. Don't expect to get a Grab & Go bag - you won't get one. The hot tub was green when we got there and the indoor pool was more like a sauna. You will never have enough towels and wash cloths if there is more than one person in the room.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for taking the time to review our property. We apologize for failing to meet your expectations in several areas. The problems that you mentioned have been brought to the attention the management team and the entire staff and the appropriate actions have been taken to resolve these issues in a timely manner. We appreciate your candid feedback and will use it to aid in the hotel's improvements, which will provide a better experience for our guests. We hope you'll give us another chance to welcome you back and see how we have improved. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Excellent"

5
26/09/2016

Thiscwas a great place to stay. It was clean, comfortable and the staff were friendly. The breakfast was great. Overall it was great value for money, convenient and great place to stay. My husband loved the Museum which was right next door.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Wow, thank you for the terrific comments. We are thrilled that you were impressed by both by our product and service. Our number one goal is to provide all our guests with a wonderful experience during their stay and your comments confirmed we accomplished that goal. . Again, thank you and we look forward to serving you again on your next visit. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Nightmare Hotel Experience"

1
18/09/2016

Our stay started in a good manner and quickly changed. The front desk attendant disappeared for a bit and returned smelling of marijuana. I am not sure if it was for medical reasons or not but it caught us off guard. The rest of the night the lobby had an alcoholic party downstairs and yes you guessed it, the attendant was partaking. We never felt comfortable and did not sleep well as we did not know what would happen to us. Never again and I recommend you stay elsewhere.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for taking the time to post a review. I understand you spoke with our General Manager regarding the issues mentioned. Our General Manager did investigate by reviewing the videos during the time frame you mentioned. Please rest assure that the front desk member did not participate in the activities you mentioned. The guests simply stopped in the lobby for a brief get together before heading up to their rooms. Once again, thank you for your concern. We greatly appreciate your feedback, as it allows us to improve and provide a better experience. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Not a clean Hotel "

1
18/09/2016

Check in Fri 9/16. I was greeted by Eddie @ guest services who was a breath of fresh air when it comes to customer service and very accommodating. The first room the toliet wasn't that clean. Housekeeping came up to clean the toilet and so I looked in the refrigerator and food was still in it. Omg. They didn't clean the room. Dust on all the table furniture. The second room wasn't all that clean either then the third room was a lot better. The whole time the housekeeper still had his same gloves on that he use to clean the toliet the whole time he was showing each room. I asked him did you change your gloves he responded no because that don't have many. Omg then he changed his gloves. The next morning we checked out early it was bugs in our room. Sorry for long review. However; I would come back to see Eddie. Eddie has the best customer service and exuberant personality.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for taking the time to post a review of our property. We are delighted to hear of Eddie's outstanding service and will be sure to celebrate his accomplishment among the team. However, please accept our sincerest apology for the inconveniences that you experienced during your stay with us. As the cleanliness of our hotel is a top priority, we are sadden to hear, that goal was not achieved. Your comments have been addressed with management team and the housekeeping staff to ensure this situation does not occur again in the future. Once again, thank you. We greatly appreciate your feedback and hope you will consider staying with us again the next time your travels bring you to our area. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Great place to stay while in Savannah area"

5
17/09/2016

Clean, comfortable and pleasant staff. Good breakfast, work out room with a sauna and reliable shuttle service to airport. Close to nearby destinations from interstate 95. Would stay here again if i was visiting the area.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Fantastic! We are delighted you enjoyed your stay with us and thank you for the feedback! We are pleased to hear our clean rooms, amenities, cordial staff and especially our convenient location contributed to such a pleasurable stay. Thank you very much this terrific review and we look forward to welcoming you again. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Great Stay"

5
13/09/2016

This is the second time I have stay at the Best Western Plus Savannah Airport. The service is still great and the rooms are still clean. Loved the swimming pool did not close until 11 p.m., which made a great way to end the day of shopping and exploring Savannah. Location was accessible to interstate 16 with Tango Outlet one exit away.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you so much for sharing your “Great Stay” with TripAdvisor. We enjoy hearing from our repeat guests. It's pleasing to hear our convenient location contributed to your stay being wonderful. As service from the heart is our key focus, we will certainly share your positive comments with our team for further encouragement; it is always nice to see the outcome of our efforts. We appreciate you for always choosing to stay with us and look forward to welcoming you back on your next visit. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Unprofessional Customer Service"

1
12/09/2016

We won't stay here again nor will we ever recommend this hotel. We recently stayed overnight in a handicap accessible room with 2 Queen beds and a roll in shower, as requested. Before leaving, we arranged for our return stay five days later. We asked if there was a similar room that also had a sofa bed and requested that for our return visit. When we checked in, we were told that our request was not available. The accessible rooms with a roll in shower did not also have a sofa bed. Although this seemed to be due to a simple miscommunication, the woman at the front desk was more interested in deflecting responsibility from the hotel and assigning blame to us than in trying to accommodate. We were told that no one ever spoke to us about the special request. Very unprofessional! A friendlier, nicer person with better customer service skills would have handled the situation properly and avoided this bad review. We paid an additional charge for a folding bed, that at first she said she would waive, and stayed overnight. But we left with a very bad impression, will never recommend this hotel and will stay somewhere else next time!

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for taking the time to post a review of our property. Please accept our sincerest apology for the issue you experienced during your stay with us. Your comments have been communicated to the management team and the front desk staff, to ensure that this issue does not occur again. We appreciate your candid feedback and will use it to aid in the hotel's improvements, which will provide a better experience for our guests. Once again, thank you and we sincerely hope that you will give us another chance to welcome you back and see how we have improved. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Not really a good place to try."

1
10/09/2016

We weren't happy about this place. When just get in the lobby you will be amazed by the amount of air freshner thy use to get over their bad smell old facility. The front desk weren't friendly....I just regret it...we stayed at a Marriott location nearby and for the same price....it's hard to compare....will never comeback again. I don't understand how they got 4 stars on tip advisor???

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for your candid feedback regarding your recent stay at our hotel. We apologize that your experience was anything less than satisfying. We acknowledge every comment received from our valued guests, as they give us the opportunity to learn and improve our shortcomings. Therefore, allowing us to provide a better experience for our future guests. Again thank you for posting your comment and we hope you'll visit us again and see how we have improved. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Decent "

3
07/09/2016

Arrived very late via the airport shuttle. Disheartening that the front desk staff knew nothing about how and where to grab the shuttle, and basically never visited the airport? Yet this is an airport hotel? Lobby was "soaked" in air freshener, almost chocking how much air freshener was used. Sleeping was humid, tough to keep room very cool. Generally decent cleanliness in the room. Miscellaneous hairs were found in the bathroom that were not mine.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for taking the time to provide us with feedback regarding your most recent stay. Our team is working very hard to provide the products and services that will allow us to deliver “Excellence” to all of our guests. Your comments showed that we did not achieve that goal particularly with your arrival experience and the cleaniliness of your room. For this, I sincerely apologize. We appreciate all feedback and are happy to hear that the majority of your stay was Decent. Thank you once again and please know we value your business and use comments like yours to better our establishment. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Is it legal to charge more for a handicap room?"

2
05/09/2016

Having driven for 8 hours by myself with an aching back, I requested a handicap accessible room with a walk-in shower so that I didn't have to step over the side of the bathtub to take a shower. I was told by the front desk clerk that my reservation guaranteed a king suite, and I would need to pay an additional $15 for a handicap accessible room. If this is legal, it shouldn't be. Regardless, it made me angry. I felt as if this was a rip-off and declined the "offer." I would never stay here again. The king suite room I was given is nice, but this is a shameful policy. Why should a person who wants a walk-in shower for a bad back have to pay more for that room?

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for your candid feedback regarding your recent stay at our hotel. We apologize that your experience was anything less than satisfying. The management team acknowledge every comment received from our valued guests, as they give us the opportunity to learn and improve our shortcomings. Therefore, allowing us to provide a better experience for our future guests. We appreciate the comments and sincerely hope that you will give us another chance in the future to serve you again. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Unclean! Unkept!"

1
04/09/2016

My family stayed on 9/2. The price was good and the rating was 3 1/2 stars. Seems OK, right. WRONG!!! We were barely greeted by the guy at the front desk as he was attending to three police officers whom he had apparently called for some disturbance. The condition of the room was terrible. When I pulled out the sleeper sofa, there was years if dirt, dust, and trash piled underneath. When I lifted the bed mattresses to check for bedbugs, the bedskirts were filthy. However, the bathroom was the real shocker. Unfinished drywall patching behind the toilet, a suspicious cutout in the drop ceiling tile above the toilet/shower, a mildewy shower curtain, a sink faucet that almost fell off in my hand, rusty trim around the shower, and last but not least, ROACHES!! This is my first hotel review. I travel for work and stay in hotels/motels regularly. I accept that a $60/night room will not be a pleasure to stay in. This room costs $135. NOT ACCEPTABLE!! I would have taken photos, but I just wanted to get my family out of there as quickly as possible.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: We are so sorry that your stay with us was less than satisfactory. It appears that we definitely failed when it comes to housekeeping and maintenance. My staff and I reviewed each of your comments and have taken appropriate action to resolve each issue. Again, we are terribly sorry that your experience and we hope to be able to exceed your expectations in the future. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Best Western Savannah, late August 2016"

3
31/08/2016

This hotel is not the standard of Best Westerns I've stayed at multiple times before. The outside of the hotel is old and looks old. Hotel is set back off the main roadway, checkin in was a "pay my room cost and get lost" affair. Ice machines on all floors (3) were broken; Internet connection wouldn't remain 'on'. The 3d floor hallway walk looked like you had an unequal unsteady walk to the space capsule or onto a boat, the floor was uneven, looked like an after thought. This hotel looks like it needs to be demolished and built new. Very disappointed, this BW didn't make the grade, it's not what I expected.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for your candid feedback regarding your recent stay at our hotel. We apologize that your experience was anything less than satisfying. All of the negative aspects of your stay have been addressed with the management staff and appropriate actions have been taken to resolve the issues you described. We appreciate your review, as you have allowed us to improve our guest experience. Once again, thank you and we hope to be able to exceed your expectations in the future. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Business Trip"

2
31/08/2016

Parking spaces are very narrow, difficult to get into car and not ding other cars. Walls and ceilings are thin; can hear footsteps above and talking thru walls. Floor below a/c unit is spongy and needs repair. Black mold in bathroom corner above shower. Rates are very unreasonable, especially being a Platinum rewards member; $115/night is twice as much as the value of the room. This location is definitely on my do-not-return list !!

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for taking the time to review our property. We apologize for failing to meet your expectations in several areas. We appreciate your candid feedback and will use it to aid in the hotel's improvements, which will provide a better experience for our guests. We hope you will give us a chance to change your opinion in the future. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Passing thru..."

3
27/08/2016

Driving from NJ to Disney, we stopped in Georgia to spend the night. The lobby I'd gorgeous. The front desk attendant was very nice: personable and helpful. The third floor halls smell of old nicotine and at first I thought the room smelled fine. But the longer I sit here, the more I smell the hall. The wifi isn't great. I can't skype my husband.... Something I do every night as we live in different states. The pool is old and ugly but my kids don't mind. The room is actually very nice. But the smell is hard to ignore.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for your honest feedback regarding your most recent stay with us. We are happy to hear the front desk clerk was cordial and the room was nice, however we apologize for the inconveniences you encountered. The issues you described have been communicated to the management team and they are looking into the matter, in an effort to have them corrected. Thank you, once again for choosing us and we hope to serve you once again in the very near future. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Summer vacation "

1
20/08/2016

This hotel is disgusting !! The fountain in the lobby had mold flowing inside he edges the corridors are filthy and the room I got yes it was spacious but the bathroom shower wall was falling apart ! The smell of urine and mild was unacceptable. The air conditioner leaked and the carpet was wet the curtains were dirty and the window edge was peeling off . They had no available batteries for the tv remote and the door to the refrigerator was not closing properly. The cleaning staff unfriendly and rude and the night front desk attendant unable to help. This is the first time that a have a negative experience with a best western . We were on our family vacation and had just stayed in 5 other best westerns within a two week period and had no issues . WhenI spoke to the manager about it in the morning he was nice and helpful. Thank you Keith!

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for taking the time to review our property. We apologize for failing to meet your expectations in several areas. We are pleased to hear that you spoke with the manager, Keith. The management team, including Keith, have taken the necessary actions to resolve the issues you have mention. We appreciate the feedback, as it shows our weaknesses and allows us to learn and improve from them. We sincerely hope that you will give us another chance in the future to serve you again. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Great Room and Beautiful Lobby"

5
18/08/2016

When you first walk into the lobby you are hit by cool, fresh air which is very refreshing after being in the 102 degree Savannah heat. Lobby is beautiful and staff was very friendly. Accidentally booked a handicapped room as it was not clear on the website, so room was larger than anticipated. Our room had plenty of space, sleeping 3 people in 2 Queen beds. TV, microwave, coffee maker, the works. Beds were very comfortable and clean. Bathroom was spotless. Lots to choose from for breakfast - eggs, sausage, hash browns, oatmeal, make-your-own waffles, yogurt, etc. Very satisfied with this hotel and will definitely return.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: We are truly ecstatic to receive such a wonderful review. We are thrilled that you were impressed by our lovely hotel property, spacious rooms, the amenities offered and our friendly staff. Our staff spends a lot of effort to maintain our facilities are always first rate. We are so happy you took a chance on us and allowed us to exceed your expectations. Thank you for the feedback and we hope to see you back here again soon! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"No complaints"

5
18/08/2016

Great little motel in Pooler. Room was clean, quiet and comfortable. Breakfast was good and WiFi worked perfectly. What made it even better was that we were in Pooler to visit the Mighty Eighth Air Force Museum and to get there all one need do is walk ou the back door of the motel, cross a lawn and you're there! It's just steps away from the motel!! While in Pooler be sure to stop at Spanky's for food. It was recommended by the motel front clerk and he was spt on with that suggestion.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: We are truly ecstatic to receive such a wonderful review. It's fabulous to hear that a guest had a fantastic stay with us. Clean, comfortable rooms and helpful courteous service are our highest priority. We will ensure our team are reminded of the outstanding job they are doing. And with the Mighty Eighth Air Force Museum being our neighbor, made your stay more memorable. Thank you and we hope to see you back here again soon! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Grand"

4
12/08/2016

for weeks all my grand=daughter could talk about was she wanted to go to Yew nork and stay at the Best Western. The hotel was really great. very courteous staff. Great location. Easy off the interstate and right next to the Mighty-Eight Museum.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank your for such a "Grand" review. It's great to hear that the staff was courteous and you noticed how easily accessible we are off of I95 and just a few steps from the Mighty Eighth Air Force Museum. We had a pleasure serving you during your stay and look forward to seeing you again in the future. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Good Hotel With Great Location To 8th Air Force Museum"

5
12/08/2016

We stopped here because you could go out a side door and be right at the Mighty 8th Air Force Museum which was our destination. Clean room and friendly staff and a good, full breakfast should be reasons top consider this hotel. Biggest problem - someone got a bad deal buying those mal-functioning ice machines.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: What a delightful review! Thank you so much. We are thrilled that you were impressed by both by our product and service. However, we do apologize for the malfunctioning ice machines. The management team are in the process of having them replaced. It's pleasing that you remarked how easily accessible it is to walk over to the Mighty 8th Air Force Museum from our hotel. We appreciate your business and look forward to seeing you again on your next visit! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Great place to stay when travelling."

5
09/08/2016

Room/Suite was spacious and clean and hotel was quiet. Location was perfect for travelling on I-95. Eddie at the desk was friendly and helpful. Only glitch was that the WiFi was weak and could not handle the volume of guest s using the system. We had good stay at this hotel. Got up too late to evaluate Continental Breakfast which ran from 6-9AM.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you so much for the fantastic comments. We are pleased you found our location to be perfect to your needs and enjoyed your stay. Clean rooms and helpful courteous service are our highest priority. We will be sure to celebrate Eddie's outstanding customer service among the team. Again, thank you and we look forward to seeing you again. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Great place"

5
08/08/2016

Really enjoyed the stay at this hotel. The customer service was awesome, the location was so great. The bed was comfortable and the room was really nice. I would recommend staying here. The location is like 10-20 minutes away from everything.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: We are truly ecstatic to receive such a wonderful review. It's great that notice how convenient our location is to the local and surrounding attractions. We pride ourselves on providing guests with clean, comfortable rooms and excellent service, and your comments let us know we are achieving that goal! We appreciate the feedback and recommendation and look forward to welcoming you again soon! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Nice hotel"

4
07/08/2016

Clean room , friendly staff, good location near 95 and lots of restaurants. The pool area had strong chlorine smell which was bothering our eyes and looks like the area around pool is flaking and needs restain or repair. The shower rod/curtain in our room was poor design - we all had trouble keeping it closed.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for taking the time providing us with feedback from your recent stay. We are glad to hear that you found the room clean and the staff was friendly, but we apologize for any issues you experienced during your time with us. The management team and the maintenance staff reviewed your comments and they are looking into matter to ensure the issues mentioned are corrected in a timely manner. Once again, thank you and we sincerely hope that you will give us another chance in the future to serve you again. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Never Had a Better Deal"

5
06/08/2016

Girlfriend and I were travelling to Disney. We stopped here for the night because she found a deal on priceline for $96. Hotel room had the following: -Spacious Room: there was a lot of room for us including closets, refrigerator, microwave, and a couch. -Good breakfast: not amazing but definitely better than most other hotel breakfasts. -okay wifi: wifi is just average (we were on the 3rd floor) Staff were courteous, the room was clean, and overall this was a steal for only $96.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: We are delighted you enjoyed your stay with us and thank you for the feedback! We are happy to hear our clean rooms, amenities and the hospitableness of the staff contributed to a pleasurable stay. Thank you very much and we look forward to welcoming you again. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Stopped for the night"

2
05/08/2016

Room dirty the fire alarm wasn't attached to the wall the ice bucket still had water in it from melted ice from previous guest pool area unkept just to name a few dark and dingy not worth the 149 a night very disappointed never stay here again. Apparently I need 200 characters to finish this review in order to submit it so now I'm going to just take up space....

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for taking the time to review our property. We apologize for failing to meet your expectations in several areas. The housekeeper definitely failed in following proper cleaning procedures; this is not the norm for our hotel. Your comments have been brought to the attention of the management team and the entire staff and the appropriate actions have been taken to resolve these issues; to ensure they do not occur in the future. We appreciate your candid feedback and will use it to aid in the hotel's improvements, which will provide a better experience for our guests. We hope to have another chance to serve you again. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"2 nd trip just as i remembered it."

4
30/07/2016

Stayed there last year and again this year. Rooms are clean and a good size. Elevator was small and I didn't get to go to the pool, but overall I would recommend. Didn't find the staff any more friendly this time but not wrenched.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for your kind review. We are happy to hear that you found the room to be clean and comfortable and the hotel to be recommendation worthy. We had a pleasure serving you during your stay and look forward to seeing you very soon. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Great room , great value"

5
27/07/2016

We used Priceline Express and we knew it would be either Best Western Plus or La Quinta (2.5 stars, both). We got the Best Western and could not be happier. It is a huge room, a suite really with couch, refrigerator etc. Everything was clean. The receptionist who checked us in could not have been nicer. My compliments to the management and staff. A+++.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Excellent!!! We are so ecstatic to hear that you had such an astonishing stay with us at the Best Western Plus! We strive to provide our guests with the highest levels of service and satisfaction, and your comments let us know we are doing an exceptional job. Thank you for your patronage and your feedback, and we hope to see you again soon! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Great place to stay!"

5
24/07/2016

We were upgraded to a suite which was very comfortable after an awful stay at another hotel. The staff was friendly, nice snack at night and a wonderful breakfas in the morningt. The beds were very comfortable, nice fluffy towels. Will be back and definitely plan to stay here.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Please allow me to personally thank you very much for taking the time to respond on TripAdvisor. We are extremely pleased that you found our hotel to be a “Great place to stay.” Please know that we work very hard to ensure that every stay at our hotel is an exceptional one. We look forward to being your host again in the very near future! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"I love Best Western hotels"

2
23/07/2016

let me begin by saying the Best Western Richmond Hills ( Savannah area) is usually where we stay, no problems but we stayed on Friday night and I am very disappointed in this Best Western plus, it was beautiful, but the hallway had trash and paper in it needed to be vaccummed, the room was big but it had raman noodles on the wall behind the bed and the side of the bed skirt had something dripping off it, I was afraid to see what, I went to desk as soon as I checked in and was told it would be cleaned, returned 2 hrs later and noodles gone but bed skirt had been wiped all spots quickly returned, worried all night about cleanliness of our room VERY DISAPPOINTED, didn't ask for any thing else from staff

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for taking the time to post a review of our property. We apologize for failing to meet your expectations in several areas. The problems that you mentioned have been brought to the attention of the management team. While the lack of service you experienced is unusual and is not the standard of our hotel. Again, we apologize for the issues you experience and we sincerely hope that you will give us another chance in the future to serve you again. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Vacation "

5
20/07/2016

Very nice room, two queen sized beds and pullout couch in little "living area"." Room was clean and tastefully decorated, equipped with microwave and refrigerator as well. Complimentary self serve full breakfast was great. Small but comfortable indoor pool and hot tub. Friendly staff. We would definitely stay here again.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for the fantastic review of our property. We are always pleased to hear our guests enjoyed their stay with us. Our highest priority is to provide clean, comfortable and friendly accommodations, and we appreciate the confirmation that we are doing just that! Thank you again for your feedback, and we look forward to your next visit! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Doris White"

5
20/07/2016

Everything was wonderful from the room to the front desk. Will stay there again if ever in Pooler Ga we were there for a family reunion .The children enjoyed the pool we enjoyed shopping and the hospitality room

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for such a delightful review. We are happy to hear that you had such a wonderful stay with us. We will be sure to let the staff know of the outstanding job they are doing. Once again, thank you for the feedback and we look forward to your next visit to the Pooler/Savannah area. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Good choice"

4
20/07/2016

Our stay was pleasant. We stopped here on our way back from FL. The accommodations were clean and comfortable for a one night stay. I chose this location because they had a suite available with 2 queens a sofa and a microfridge. The breakfast was ok. I would stay here again as the hotel was acceptable, clean and has a good location right off the interstate.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you very much for your positive feedback. We are pleased you had a pleasant stay and found our location satisfactory to your needs. We take pride in our hotel and we strive to be the best that we can be. Again thank you for posting your comments and we hope to see you in the near future. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Beautiful Hotel"

5
20/07/2016

I often stay at Best Western, because I know I can expect a quality room that is clean, comfortable, and usually includes breakfast. This Best Western hotel far exceeded my expectations. One look at the beautiful room, and I felt like I was staying in a far more expensive hotel. The fitness center, pool, and hot tub, all added to that impression.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: We are truly ecstatic to receive such a wonderful review. We are all about creating authentic experiences and I'm so happy you took a chance on us and allowed us to exceed your expectations. We hope to get a chance to serve you once again in the very near future. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Overnight Stay While Driving FL to VA"

4
20/07/2016

Clean and quiet, with a very friendly staff and a better breakfast than typical. Finding a hotel along I-95 is like throwing darts for me: try to get somewhere near the center but not out for the very best score. And this Best Western worked. I've certainly stayed in nicer properties but the room worked well -- comfortable bed, quiet. Lobby shows some new investments -- nice computer work stations. WIFI was fine. Walked in without a reservation and the asking price started a bit high, but since I belong to BW program, dropped to OK value.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for your review! We pride ourselves on providing guests with clean, comfortable rooms and excellent service, and your comments let us know we are achieving that goal. We appreciate your time and feedback, and look forward to welcoming you again soon! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Great location to visit Mighty Eighth Museum & I95."

4
18/07/2016

Convenient access to I95 corridor. Large room,updated bathroom, comfortable bed. Breakfast was good with several choices of hot or cold foods. We wanted to visit the Mighty Eighth Air Force Museum and they are located right next to it! Staff were friendly and professional.

"Nice breakfast, helpful staff"

4
16/07/2016

Rooms have comfortable beds, a pull out couch,a desk with ergonomic chair, microwave and larger than average mini fridge. Very nice large flat screen TV. The only problem encountered was that the fridge in our room seemed to be leaking water onto the rug and left a sour odor. I reported it in the am upon checkout-the staff were quite apologetic and said they would have moved us if they had known. The breakfast area was kept very clean, scrambled eggs, sausage, yogurt, waffles, hot and cold cereals, fruit, danishes, biscuits and sausage gravy etc.

"Great"

5
16/07/2016

We stayed for one night on our way to FL. Both ladies that worked the front desk while we were there were SUPER nice and friendly. The room was great, and the sleeper sofa was great as well. Breakfast was good but a little crowded. It would be less crowded if the waffle maker and toaster was in a separate area, they seem to hold up the line. They offered eggs, sausage, waffles, bagels, toast, cereal, juices etc. The room was big and very clean, the air worked great. Will stay here again if we are in in town. Wonderful experience.

"Wonderful Stay"

4
16/07/2016

Lovely, clean, comfortable facility. Desk personal very friendly and helpful. Rooms were very clean. Bed was very comfortable. Had king suite. Huge!. Hot breakfast was fairly good. Small pool. Felt safe. Good for family. Had room 313, Dont know if it was just our room, but the shower pressure was a big disappointment. Bathroom was clean and house keeping was great.

"Away from home"

5
13/07/2016

I really like Best Western no matter what the location but this hotel has it all. Located in Pooler Ga near interstate 95 and the airport. It's well equipped with an exercise room, business center and a pool. My room was cool, comfortable and clean. I have stayed at this hotel before and I have had a great stay each time.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: We appreciate your lovely review and comments regarding your most recent stay with us. Our number one goal is to provide all our guests with an excellent experience during their stay. We thank you for your business and cannot wait to serve you once again! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Good price fine hotel"

4
09/07/2016

We booked through Expedia and left a day early. The hotel had no problem refunding our extra day even though it was a Friday night reservation. Staff was friendly and helpful. Hotel was clean and they did a nice job cleaning our room between days. Pool was small, we didn't swim. Breakfast was good. We have no complaints. We would stay here again.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Wow, thank you for the lovely comments. We are thrilled that you were impressed by both the room and the hospitableness of the staff. Our number one goal is to provide all our guests with a wonderful experience during their stay. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Nice stay"

4
07/07/2016

This hotel was very nice. The bed was comfortable and we even had a little sofa in our room. The only complaint we had was that the entire bottom floor, including the lobby and breakfast area, smell very strongly of chlorine from the pool which is closely located to the front of the hotel.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for such a wonderful review. It's pleasing to hear a guest enjoyed their stay, however, we do apologize for the inconvenience caused from the pool. Your comment has been shared with the management team and maintenance to ensure this issue is corrected in a timely manner. We appreciate your patronage, and look forward to your next stay with us! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Pleased !"

5
07/07/2016

This was my 2nd time staying at this hotel and I once again enjoyed my 7 night stay ! Everything from the hotel, to my room , to breakfast and beyond met my standards ! I always feel safe staying here and the hotel staff are very friendly and housekeeping is also very nice and helpful ! Breakfast was yummy and had lots of choices . The room was very inviting and cozy and I love how comfortable the bed is and the modern décor in the room ! Everything worked great , and I can't complain ! I will be staying at this hotel again soon !

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for your kind words regarding your recent stay with us. We pride ourselves on putting forth exactly what you described… a clean, updated hotel that displays excellent service and amenities. Thank you once again for your kind words and please know we value your business! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Fourth Stay"

2
06/07/2016

The rooms did not smell fresh, especially the restrooms. Don't think it was from the lack of effort, just think its time replace some tile in the restrooms. Also, the breakfast bar closes to early, this was not a problem for me and my family but several people showed up after 9:20 to find all the food removed and nothing available but coffee, juice, water. The attitude of the Kitchen Staff was not overly friendly, but you can understand her problem, she was asked to close at 9:00 it stayed open to 9:20, this should not close until 10 am on weekend and holiday's. I must say the Front desk clerks were very friendly and helpful.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for providing us with feedback from your recent stay. It's great to hear that our staff was accommodating and polite, however I do regret that you experienced several shortcomings during your stay. Your comments have been communicated with the management team and they are looking into the matter. Thank you again for your feedback and we look forward to seeing you again on your next visit! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Visiting..."

5
04/07/2016

Decided to go home and visit my dad. I de ided to get a hotel just in case I was out late and to keep me close to the airport. The agents were awsome and very helpful. The room and hotel itself was very clean....

"Not very accomodating...."

2
01/07/2016

We were in Savannah with our girl scouts. They had been saving for this trip for 2 years and were very excited about going. However, upon check in our trip took a turn for the worse. One of the rooms had visible mold on the ceiling as well as a horrible odor. She requested another room and was told we would need to pay for it in addition to the mold room. We decided to go ahead and get another room. The room that they initially gave us was not made up and a total mess! It smelled like a smoky bar! They finally gave us a room that was acceptable. On top of all of this, the pool was closed. This was really disappointing to our scouts who had just spent 12 hours driving. We changed hotels. This could have been handled so much better. You really need to train your staff better. The lady who was working the desk was surly at best. I'm sorry Best Western - you have lost my business.

"Fire waiting to happen."

2
01/07/2016

As soon as we arrived the fire alarm was going off and firemen were checking the rooms. It was said that a curling iron was the reason for the alarm and that everything was OK. We booked two rooms. My three adult daughters were in one room and my husband and I were in the other. Both rooms had very loose electrical sockets. When I plugged in my laptop to a wall socket an electrical spark came flying out. I looked for another socket but it was loose, too, so I plugged into a socket that was built into a lamp. It was also loose, but it did not spark so I used it. There were also loose sockets in the room my daughters book so I assume this was just not a problem in my room but throughout the entire hotel.. One of my daughters plugged in her hair dryer in a wall socket and when she unplugged it the plug prongs were so hot she received a small burn. This is a serious problem that needs to be addressed immediately. My husband is a fire chief and wonders how a fire marshal ever passed this building. I do commend the staff. They were very friendly and courteous. Price was affordable.

"Unacceptable"

2
27/06/2016

Broken AC (wouldn't cool & leaking water on the floor)Unresponsive front desk (Wouldn't allow us to change rooms or offer other alternatives). Breakfast was ok in the morning. They needed more seating to eat. Need to do better with so many other choices in the area.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for taking the time out of your schedule to post a review. I apologize that your experience was anything less than satisfying. We value all guest comments, and will be sure to use them to improve our guest experience. Thank you again for the feedback and we hope to be able to exceed your expectations in the future. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Girl Scout Trip"

1
26/06/2016

We were given a room that had water damage and mold was growing. We asked to be moved and we were told they couldn't move us and that they don't have any issues with water damage and mold. They made us pay for a new room. When we went to the new room assigned to us, the room hadn't been cleaned from the previous guests and this was 8pm. Finally they were able to find a clean room for us. Also, the pool and hot tub were closed which was a big disappointment for our 10 girl scouts. Never ever stay in THIS Best Western! The staff was rude.

"Nice comfy room"

5
25/06/2016

The room was very nice and clean. The hotel staff were very friendly and helpful. The decor was also very nice. We would recommend this hotel if you are in the Savannah area. Also, their prices were reasonable.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: What a delightful review! Thank you so much. We are thrilled that you were impressed by both by our product and service. We appreciate your business and look forward to seeing you again on your next visit! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Disappointing "

1
23/06/2016

Disappointed, not enough towels, we asked and got told to wait to the next morning. No sheets available for the sofa bed. The man restroom bij the pool was glogged and nasty. Staff was not very friendly. Mostly disappointing, the lady serving the breakfast was very friendly and helpfull, rest of the staff was border lone ruse or not interested to do their job right.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for your candid feedback regarding your recent stay at our hotel. We are very sorry to hear that you did not have a completely satisfying visit at our property. The management team reviewed each of your comments and is looking into the matter. Again, we are terribly sorry that your experience with our hotel was not a good one, but invite you to give us another try. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Not bad..."

3
22/06/2016

This was my first ever stay at a Best Western. The overall visit was nice. The beds were comfortable, the room was clean, breakfast was good, and the location was no more than 20 mins from Downtown Savannah. The negatives were the sauna and hot tub were not working properly which wasn't so much of a disappointment for an overnight stays. If we had stayed longer the this would've bothered me more. If you come back late after a day of sightseeing, be prepared to be frustrated with your parking situation. However Jazmyn who was working the front desk Sat. night assisted us with parking suggestions and reassurance that we would not be penalized for our parking decision on the property. She was also very helpful later on that night when someone fell ill. I was very grateful for her assistance. Breakfast had some nice options, however the staff was a little slow in refilling the eggs and sausage. I enjoyed my stay and would stay again.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you! We are so excited to hear that you had such an enjoyable stay with us at the Best Western Plus! We strive to provide our guests with the highest levels of service and satisfaction, and your comments let us know we are doing a great job. However, please accept our sincere apology for the shortcomings you experience. The management team have taken the appropriate actions to correct these issues. Again, thank you, and we look forward to seeing you again soon! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Pros and Cons"

3
22/06/2016

We specifically booked this hotel because there was a pool for the kids. We were pleased with the looks of the place online and were quite excited to arrive. Once we got there, the look and feel of the hotel met all expectations. The front desk staff were very friendly and helpful and check-in was fast and easy. We had breakfast the next morning and there were many options both hot and cold. Two complaints though. The pool was closed for maintenence so our kids were quite disappointed. And our room smelled like a musty cooler which had been left closed with an inch of water in it for several weeks. There had obviously been a water leak somewhere and the place not properly dried out. After being in it for a while the smell faded to the background but if you left and came back into the room it hit you like a truck again.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for providing us with feedback from your recent stay. It's great to hear that our staff was accommodating and polite, however we do apologize for the inconveniences that you faced. I have shared your comments with the management team and they are checking into the the matter. Thank you again for your feedback, and we hope to be able to exceed your expectations in the future! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Best Western Plus Rocks!"

5
21/06/2016

Great Staff, the general manager was friendly and fun. I enjoyed all the staff there. Nice and Clean rooms, decent breakfast. They make a big effort to ensure you are having a nice stay. My first time at a Best Western and we will be back!

"Hotwire offer"

5
15/06/2016

I used hotwire for a work conference and was EXTREMELY pleased with my stay at the Best Western. Staying in Savannah can be expensive especially with daily parking fees. Pooler is a awesome alternative with its close proximity to Savannah and Tybee Island. This Best Western was an excellent location. Very clean and quiet. I only wish they would offer non pork meat options for breakfast.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: We greatly appreciate your comment regarding your recent stay with us. It is pleasing to hear that our excellent location contribute to the making your stay enjoyable. We thank you for your business and cannot wait to serve you once again! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"In Savannah to attend a Memorial Service"

3
12/06/2016

This is the second time we have stayed here - I feel it is an average motel and a good value for the money. Room was fine except the shower head badly needs replacing as it just throws out fine sprays in all directions. Very comfortable bed. My major complaint is the WiFi - the router must be undersized as our room (329) would, at best, barely get a signal and when it did it wouldn't hold. I had to go to lobby to get a decent signal.. We had the same problem when we stayed here last year. I made reservations through AAA and when I tried to get the Desk Clerk to enter my rewards number she said they could not do that - WOW! I guess they don't like regular Best Western visitors (we have over 21,000 points). They suggested I contact Best Western, but when you go to the web site there doesn't seem to be anyway to solve that problem. Live and Learn.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for providing us with feedback from your recent stay. I am glad to hear that your stay was comfortable, but I apologize for the shortcomings you experienced. I have shared your comments with the management team to ensure these situations are remedied. Thank you again for your time, and I hope we will be able to exceed your expectations in the future. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Not wonderful...but could have been with some effort"

3
09/06/2016

I was disappointed, I paid a little more than I usually do while staying in Savannah because my in-laws were coming for my son's graduation. Well it started off bad, my in-laws had to switch rooms 3 times...with NO help for the hotel staff, did I mention my mother-in-law is in her mid-80's !! After the third move they settled for a room with a shower that was coming off the wall because they didn't want to move again! The pool which is a must for me, so I can do my therapy, was GROSS!! It was in need of painting, as the lip of the pool was chipped and peeling all the way around. The furniture in the pool area was very old and the bottoms all rusted and the chairs actually didn't sit level because of the rusting bottoms. The floor had not been cleaned in who know how many days and there were old band aids, knots of hair, and various other trash on the floor, the pool open at 10AM and since I was there before 11AM I'm sure it had not been cleaned before being opened, and they had NO TOWELS. When I asked for towels they brought hand towels, REALLY !! The breakfast was good and the woman who handled that, especially during the weekend, was amazing. The cleaning staff was nice, but did only what you asked for, if you said you needed towels that was all you got. The bed wasn't made, the bathroom not cleaned and the trash not emptied. We actually ran out of toilet paper on the last day because they never replaced the back up roll we open and used, we stayed 5 nights! And getting towels was not easy, they were always out, and they only gave you one bath towel per person, and they were small bath towels. If you asked for more you had to go to the desk to fetch them and they were always short towels and waiting for them to come out of the dryer...EVERY DAY ???They need a new dryer or a new person doing their laundry!! I would have rated it somewhere between poor and average, but that was not an option. I will be staying elsewhere when I return in September and probably paying less a night than I paid to stay here.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for taking the time out of your schedule to post a review. I apologize that your experience was anything less than satisfying. The management team reviewed each of your comments and have taken appropriate action to resolve each issue. Again, we thank you for your feedback and hope you'll give us another chance to welcome you back and see how we have improved. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Port in a storm"

5
04/06/2016

After fighting through terrible rain on I-95 on Memorial Day, I was really in need of a break. I called Best Western at the last minute and reserved this room. It's right off the highway and easy to find. In front is a Cracker Barrel, so this weary traveler was able to get a good meal. My room was very nice, really clean, with coffee maker, mini fridge and microwave. The staff was very nice and welcoming. I would definitely stay there again!

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thanks for taking the time to share such great comments about your experience at the Best Western Plus. We especially appreciate your positive feedback about the room and our team. We work hard to provide a great experience for all of our guests. We look forward to your next visit. Best Regards, The Team at Best Western Plus Savannah Airport & Suites

"ok but not wonderful"

3
04/06/2016

I shopped on line for a "wonderful" hotel and this one was not. When you get cheap toilet tissue and only one trashcan for the suite, you know the hotel was not what it was advertised to be. Breakfast was mediocre - powdered scrambled eggs, typical cereal and toast. Nothing special. And the place just did not seem that clean. Popcorn spilled in the elevator at night was still there in the morning. Seemed short staffed. Not worth the money paid.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for your review. I apologize that we failed to meet your expectations on your recent stay with us. I will address all the negative aspects of your stay with the management team to ensure that these events do not reoccur in the future. Thank you for letting us know and hence allowing us to improve. Best Regards, The Team at Best Western Plus Savannah Airport & Suites

"A good place to stay next to a unique Museum"

4
04/06/2016

This particular hotel is very conveniently located just off I95 highway on the rt.80 that goes directly to the downtown of Savannah. About 10 min, of easy drive brings the traveler into historic heart of this beautiful city when it turns into Bay Street. There are several access roads to the River Street with a number of convenient parking areas. These parking spots could be busy at times but there are many alternative parking garages nearby. One of the exits on the right hand side of the hotel (looking from the lobby) leads directly to the entrance of the National Museum of the Mighty Eighth Air Force. This amazing Museum is a result of devotion and determination of several Air Force Veterans committed to preserve the glory and valor of Great American Pilots and Airmen. It does not offer a large exposition of planes available in many other Aviation Museums. Actually, there is only one well restored and preserved B17 plane but the rest of collection is about very brave and patriotic people. The main impression of this Museum comes from its unique atmosphere. It is truly The Temple of US Air Force. The heart of every visitor must be open for learning our History and learning about People who made it happen.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you very much for your positive feedback. We are pleased you found our location satisfactory to your needs and enjoyed your stay. We hope to see you back here again soon! Best Regards, The Team at Best Western Plus Savannah Airport & Suites

"Pay attention"

3
01/06/2016

The clerk assigned to me a room that had not been cleaned. He then assigned another room which had a recent cleaning. After which, I was satisfied and had a peaceful nights rest. The room was spacious and the bed was comfortable.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thanks for your comments. Our team works hard to ensure a satisfying experience for all our guests and we are pleased to hear that yours was a satisfying stay. We hope to see you again soon. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Great hotel"

5
28/05/2016

We were half way home from our vacation and needed a place to stay close to I-95. The reviews seemed good and we'vetypicallyhad good luck with Best Westerns. So I booked a room from the Jeep while we were about 5 minutes away. The staff was wonderful. The hotel also has a pool, hot tub, and sauna. While we were not able to utilize them, they looked very nice! Our room was fabulous. Had the King suite. The bed was very comfortable, and we had 6 pillows! Yes, 6! For once my husband and I didn't feel pillow deprived, lol. The bathroom was gorgeous. The room was really up to our high standards, and nicely updated. We didn't want to leave!

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for your kind words regarding your recent stay with us. We pride ourselves on putting forth exactly what you described… a clean, updated hotel that displays excellent service and amenities. Thank you once again for your kind words and please know we value your business! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"You Won't Believe This"

2
22/05/2016

The desk clerk assigned us a room already occupied by another guest. Imagine everyone's surprise and embarrassment when we walked in on the other guest, who was in bed. That same desk clerk didn't even apologize when we returned downstairs to get another room. Nor did she offer us a discount for having inconvienenced and embarrassed us. When we finally got our own room, it was clean and the bed was comfortable. The wifi didn't work reliably, however. The signal was weak, and it often threw me offline. The carpets looked worn. All in all, it was not a pleasant experience.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: We are so sorry that your stay with us was less than satisfactory. It appears that we definitely failed when it comes to our front desk procedures. Each of your comments have been addressed with management team & the front desk staff, to ensure that this event does not reoccur in the future. Again, we apologize for the issues and we hope to have another chance to serve you in the future. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Great location and rooms"

4
20/05/2016

Great location in Pooler. Ideal for wanting to explore Georgia, reasonable distance to places like Tybee Island and Savannah. Also great tanger outlets and restaurants just minutes away. Great customer service. Only complaint is that we specifically chose this hotel because it had a hot tub in the pool area and it was way too hot to use. Couldn't even put feet in it. That is extremely unsafe. Otherwise great rooms and better than most laundry facilities. We were a little worried about noise from the airport but that was not a concern during the stay at all.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you very much for your positive feedback. We are pleased you found our location satisfactory to your needs and enjoyed your stay. However, I apologize for the shortcoming you experienced. I will share your comments with the management team to ensure the matter is corrected. We appreciate your time and feedback, and look forward to welcoming you again soon! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Hot tub."

1
20/05/2016

Upon check-in I asked the receptionist if there was a hot tub. Her reply was yes. So excited for a relaxing sit in the hot tub after traveling all day. To my dismay the hot tub was out of service. Back to the receptionist I go inquiring why she did not inform me of the problem. She told me with MUCH ATTITUDE that I did not ask if it was working ONLY if there was a hot tub.

"Staff was wonderful"

5
19/05/2016

Loved this place. The staff were very accommodating and friendly and went out of their way for our group. The only problem we had was with the shower head leaking and was too high for someone of my height. Otherwise we loved it here. The room was spotless. Lobby was very impressive. Highly recommend this place.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: What a delightful review! Thank you so much. We are thrilled that you were impressed by both by our product and service. We appreciate the recommendation, and look forward to seeing you again! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Have stayed here several times always good!"

4
17/05/2016

We have stayed here several times in the last 12 months. Every time we walk in it smells so fresh, Once we walked in and they were washing the entrance way. the staff is always nice and friendly. the breakfast buffet is always filled and good. The rooms are clean. It's very close to 75 and close to restaurants and the outlet mall. There is an outside seating area in back. I hope it doesn't change. They have a package going to downtown Savannah that picks you up right outside their door.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: We are delighted you enjoyed your stay with us and thank you for the feedback! It is wonderful to hear from our valued repeat customers and appreciate your continued patronage. We look forward to seeing you again soon! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Pleasantly Surprised"

4
16/05/2016

We stayed a night here because downtown Savannah was booked and/or too expensive. We didn't not have super high expectations, so we were pleasantly surprised at our one night stay. The rooms were clean and the beds were pretty comfortable. The breakfast had several different options. Only issue was the Wifi was spotty and didn't really work. Overall, we were happy to stay here for the price!

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for providing us with feedback from your recent stay. We are glad to hear that your stay was comfortable, but do apologize for the shortcoming you experienced. I have shared your comment with the management team. We would like to thank you once again for choosing our hotel, and we look forward to welcoming you on your next visit to the area! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"only problem was the noise"

4
13/05/2016

If you're looking for peace & quiet, this might not be for you. Other than that, the motel is all suites, and the rooms are spacious and comfortable, lots of amenities. The free breakfast had plenty on offer, all of it good, and the room was kept clean and everything stocked up. All but 1 staff member were very pleasant & helpful. Spoke to the manager prior to leaving, and he compensated me with points on my BW account due to the noise issue. However, be aware that no effort was made to do anything about the noise by the staff, and it was an issue for hours.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for your feedback regarding your recent stay at our property. We are very glad to hear that your stay was satisfactory, but apologize for the issue you experienced during your time with us. It appears that we definitely failed when it comes to front desk procedures. Your comment has been addressed with the entire team to ensure this type of situation does not reoccur. Thank you again for your feedback, and we hope to be able to overcome your initial impression of our service in the future. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Stayed one night Bug Problem"

2
11/05/2016

Stooped at pooler GA, overnight so my parents could rest. They slept fine, me not so much. I woke about 2:00 AM and found a huge roach in the bathroom. I got rid of it and since I was awake I walked to the front desk and told the night attendant and his response to me was that this is the south and you have to expect bugs, he did not ask my room number of offer any assistance at all. I have stayed in hotels all over the south and this is the first time I have ever seen a roach in any of them. The night attendants response was even more irritating. I paid 110.00 a night and it seems I could have done better. The next morning the free breakfast was so busy you could not get into the dining area especially with a motorized wheel chair so we went to a nearby Cracker Barrel.( No bugs there) will never stay at this location again. One other thing that is irritating is that all the doors slam shut on you and this would be ok if my mother was not in a wheel chairs. The is not a handicapped friendly place as they have not kept it up. t

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for your candid feedback regarding your recent stay at our hotel. We are very sorry to hear that you did not have a completely satisfying visit at our property. Each of your comments have been addressed with our staff to ensure these situations are quickly remedied. Again, we appreciate your review, as you have allowed us to improve our guest experience. Best Regard, The Team at Best Western Plus Savannah Airport Inn & Suites

"overall very comfortable"

4
08/05/2016

I had a pleasant stay. Staff is very friendly, and the beds were very comfortable and had plenty of pillows. My room had a fridge and microwave, and really good and quiet heat/AC unit. I was a bit irritated that the TV could not be set to take an input from a computer/game/dvd player. And I had some difficulties with getting an accurate receipt at checkout, but overall not a bad place to stay.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for providing us with feedback from your recent stay. I am glad to hear that the majority of your stay was comfortable, but I apologize for the shortcomings you experienced. I will address all the negative aspects of your stay with the staff . Thank you once again and please know we value your business and use comments like yours to better our establishment. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Not Fancy just Very Nice"

5
07/05/2016

Staff were wonderful, And Property is upscale. Everything is included in room and quite comfortable. They have obviously gone the extra mile to make guests not worry that anything will not be available and work well. It was nicest Motel we have stayed in without costing over $250 a night.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Value Guest: Thanks for your fantastic review. Our staff works hard each day to provide unforgettable experiences for guests, and we're overjoyed that you experienced just that. I have shared your feedback with our entire team. Thank you again for your feedback and look forward to seeing you again soon! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Dont even come near to it!"

1
05/05/2016

We thought a Best Western Plus would be a good choice but it turned out to be a very bad one. The room was not cleaned properly, the corridors do not smell good and breakfast is served only until 9 am. I must mention that the people at the front desk were very nice, especially Andrea. She tried to help but the cleaning lady was not at the hotel, and although she wanted to clean herself, she had to attend the front desk. I told her not to worry and I ended cleaning up the bathroom with desinfectant. Not my job nor Andrea's.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Value Guest: Thank you for your review. I apologize that we failed to meet your expectations on your recent stay with us. I will address the negative aspects of your stay with my staff to ensure that these events do not reoccur in the future. Again, we are terribly sorry that your experience with our hotel was not a good one, but invite you to give us another try. We greatly appreciate your feedback, as it helps us to improve and provide a better experience. Thank you for letting us know and hence allowing us to improve. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Super Nice Hotel"

5
04/05/2016

We have stayed at many hotels, but this one wins the biggest prize. Super clean, modern, new. Breakfast was very good. The value was unbeatable. Bed and pillows were awesome. Little fridge, microwave and nice flat panel TV. No smell of any kind in the room of any kind. You will not be dissapponted and you'll love your stay. I complimemted the GM, Keith Smith, and he was very kind and immediately gave credit to his staff. That's the reason this hotel is so great. It has a great GM,

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Value Guest: Thank you for your review! We pride ourselves on providing guests with clean, comfortable rooms and excellent service, and your comments let us know we are achieving that goal! We appreciate your time and feedback, and look forward to welcoming you again soon! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Good value! Free airport shuttle!"

5
02/05/2016

We stayed one night at the Savannah Best Western and, despite some disgruntled reviewers, we went ahead and picked it based on both it being the best price (given we booked less than 24 hours prior) and this location offered a free shuttle to and from the airport. We arrived late evening, 11 pm, and the shuttle picked us up from the airport right on time. The shuttle and desk staff were pleasant. The room was spacious and clean. The bed was comfortable. The morning buffet selections were comparable to most hotel breakfast buffets, including hot and cold food, but was very crowded. The eating area was small and there wasn't enough seating. There were lines for food and people would scoop up food as fast as it was being put out. No gluten free muffins or pastries. Important to note, if planning to use the shuttle, you must give 24 hour notice. Some how we missed this fact and had not arranged for a morning shuttle back to the airport. However, the front desk was kind enough to find someone to drive us back despite the lack of notice. Aside from the crowded buffet, I would use this location again!

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for your recent review of our property. We are always pleased to hear our guests enjoyed their stay with us. We were happy to hear that our front staff was able to help with you transportation needs. Our highest priority is to provide comfortable and friendly accommodations, and we appreciate the confirmation that we are doing just that! Thank you again for your feedback, and we look forward to your next visit! Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Not what we expected"

3
02/05/2016

The girl at the desk barely smiled and seemed very annoyed by her job. The bathroom had several bugs crawling around on the floor. After many hours of driving we were looking forward to relaxing our sore muscles in the hot tub. We were told the heater was broken. We usually like to watch tv in bed and fall asleep with it on then turn it off sometime....no remote and was told there were no more remotes. Just not a pleasurable experience after a long day on the road.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: We are so sorry that your stay with us was less than satisfactory. My staff and I reviewed each of your comments and have taken appropriate action to resolve each issue. Again, we are terribly sorry that your experience with our hotel was not a good one, but invite you to give us another try. We greatly appreciate your feedback, as it helps us to improve and provide a better experience Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Beautiful Room and Property; Administrative Issues"

3
29/04/2016

Our king bed room suite was clean, quiet, had a nice large TV, with the typical refrigerator and microwave. We could not have asked for a nicer room. A couple of administrative issues. First, upon arrival (a little earlier than 3:00 check in time) the first words (before hello) out of the front desk personnel's mouth were, "Our check in time is 3:00 to allow housekeeping to clean the rooms, so your room will not be ready until 3:00. One of the housekeeping personnel happened to hear this statement, and advised the front desk personnel that many rooms were in fact ready for check in and we could have a room immediately, which we ultimately were provided. (Umm, a little awkward.) Next, my wife and I had been on the road for a number of weeks, and had stayed in multiple Best Western properties. We had a $25 off promotional coupon that was sent to us from Best Western, which we wanted to use at this property. Upon presentation to the front desk personnel, she did not know how to apply the discount and asked me to send a soft copy of the coupon to the manager (which I did), and she told me that they would apply the discount after the fact. The next morning, the bill did not reflect the discount. I went back down to the front desk and it took the morning desk personnel about 20 minutes to figure out how to apply the discount, which he ultimately did, while I stood there for 20 minutes. Obviously the manager nor the check in desk personnel bothered to advise me when they had a problem applying the discount the prior afternoon. Not good. Next, though the property was very nice, the hot tub, ice machines and business center printer all had signs posted that they were out of order. Not a big issue, but an unnecessary inconvenience. This property could have easily earned five stars from me had it not been for the poor customer service from their check in personnel and 'manager' (remember who your customer is), and having several service related items out of order.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for providing us with feedback from your recent stay. I am glad to hear that your stay was comfortable, but I apologize for the shortcomings you experienced regarding the lack of customer service from our front desk staff member and one of our front desk managers. I have shared your comments with our General Manager to ensure these situations are remedied. Thank you again for your time, and I hope we will be able to exceed your expectations in the future. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Adequate"

4
26/04/2016

Spent one night traveling down 95. Staff was very friendly. Rooms a bit worn but pretty clean, although bathroom could have used more cleaning. Bed comfortable and air conditioning worked well. Breakfast OK. Hard boiled eggs available, waffles, sausage, pastries, muffins, but eggs were powdered. Would rate this Best Wesern Plus a good 2 star, vice the 2 1/2 star given. Would stay again as price I got was very good.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: We greatly appreciate your comments regarding your recent stay with us. We do strive to ensure all of our guests needs are met providing superior customer service. I will be sure to pass this onto our team. On behalf of the staff and myself, we look forward to your next visit. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Disappointed For Sure"

2
25/04/2016

This Best Western is in need of refreshing it's paint, carpets, and cleanliness. The hallways are dark, dingy, and have a musty smell. I am fairly certain that the blanket on the bed had not been changed or laundered in no telling how long. The price for the value of stay was way too high. The next evening, we stayed in an impeccably clean Marriott Courtyard in the Atlanta area, and the difference between the two hotels was as if I was in the Ritz Carlton on the second night.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: We are so sorry to hear about all of the inconveniences you encountered during your time with us. We truly appreciate your honest feedback and your suggestions will help us improve our guest experience. Again, we apologize for the issues and we hope to have another chance to serve you in the future. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

""I DON'T CARE what you write in your review" the front desk said"

2
25/04/2016

While the rooms was not bad, the employees (especially the evening front desk) need a serious upgrade. When we came back from working all day to find that that housekeeping had not touched our room (cleaned or towels) at all. When I called the front desk, she informed me that they were only a 3 star hotel and they didn't have to bring clean towels to the room. I went down to the front desk and had to get kinda nasty to get new towels and when I told her I was going to include her in the review, she said " I don't care what you write in your review, it won't make a difference". The room condition was like looking at a car from a distance and liking it, but as you got closer, the warts became clear. On the first day (before I had to get towels) the room was "2 star clean", BUT in the bathroom, the exhaust fan was growing a beard on the louvers and the paint was pealing on the walls in the shower and in back of the sink. Overall, the problem with this hotel is that there is more demand than rooms in Savannah, so the hotels just do the minimum. One night stay is OK, more than that stay away.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: We are so sorry that your stay with us was less than satisfactory. It appears that we definitely failed when it comes to housekeeping and front desk staff giving the very best in customer service. My staff and I reviewed each of your comments and have taken appropriate action to resolve each issue. Again, we are terribly sorry that your experience with our hotel was not a good one, but invite you to give us another try. We greatly appreciate your feedback, as it helps us to improve and provide a better experience because I do care about what you write. Best Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Excellent place to stay!"

5
21/04/2016

Excellent place to stay! Very polite & accommodating staff, very clean room as well as the motel itself. I would expect to pay a lot more then I did for a hotel of this quality. This was the only motel that I could find who's shuttle runs 24 hours a day so therefore they were able to accommodate me with my 5:30 a.m. flight. I will definitely recommend this Hotel to anybody wanting an inexpensive high quality stay!

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you so much for providing us with feedback from your recent stay. We are so pleased to have exceeded your expectations! Hearing that our guests enjoyed their stay at our hotel is encouraging, and your comments will be shared with the entire staff. Thank you again, and we look forward to your next stay! Regards, The Management Team Best Western Plus Savannah Airport

"Returning Home"

3
20/04/2016

This hotel was okay for 1 night but needs to be updated to earn that "plus" rating they advertise. Wouldn't stay here again. No one was at the desk when we arrived, I had to search for a desk person. Breakfast wasn't the best and the room needed major updating.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for the time you've taken to share details from your recent stay at the Best Western Plus. We are happy that you found your accommodations adequate to your travel needs, but we of course regret that we were unable to exceed your expectations during your visit. We have communicated your concerns to the appropriate departments for improvement, and we invite you back to enjoy them. Thank you again, and we hope to welcome you back soon. Regards, The Management Team Best Western Plus Savannah Airport

"Disappointed"

3
18/04/2016

This was our fourth stay at this hotel. Unfortunately, it has gone down hill the over last 2-3 years due to lake of upkeep. Our bathroom walls had multiple, large, unpainted white plaster (?) patches. The first floor ice maker was out of service again. The staff was friendly and attentive but the room condition issues put a damper on the stay.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for the feedback. We take all comments very seriously and I'll certainly communicate with my team about the various issues you experienced. I'm so sorry you were inconvenienced and I hope you'll visit us again so we can show you what guest service is all about! Regards, The Management Team Best Western Plus Savannah Airport

"Trip to Savannah"

2
17/04/2016

Advertised beer and wine at 5:00 pm, did not offer that. The hot tub did not work, there was a broken ice machine on our floor and had to go to another floor to get ice. The bathroom shower felt like if you leaned on the shower, you would fall through. Cheaply done.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for sharing comments from your recent trip to the Best Western Plus. We are sorry to hear that you were less than 100% satisfied with your accommodations. We will be sure to communicate these concerns to our housekeeping and maintenance staff to be addressed immediately. We appreciate this opportunity for improvement you've provided, and we hope that you will join us again in the future. Regards, The Management Team Best Western Plus Savannah Airport

"Disappointed"

3
15/04/2016

Opposed to other stays at BW, this was very disappointing. From the fire alarm going off just outside our room and nothing done about it to the employee at the checkout desk who ignored patrons, to the unpleasant odor in the room, this was not a great experience. This would not stop me from booking another BW in the future....but never this one again. It was the last day of our second honeymoon planned with great care for out 25th anniversary and it left us flat after 5 previous days of enjoyment.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for this candid feedback. We are truly sorry to hear about the downfalls you faced during your visit to the Best Western Plus. We have communicated your concerns to the proper departments to ensure a solution is found for the future. We appreciate the comments you've shared, and we hope to have a chance to overcome your initial impression in the future. Regards, The Management Team Best Western Plus Savannah Airport

"A great stay except. . . ."

4
14/04/2016

Our stay at the Best Western Plus was great. The room was cozy and clean, as was the hotel in general. The only negative happened at breakfast. It was not the fault of Best Western, but some event nearby must have led to MANY kids and parents at the hotel. The breakfast bar was literally nuts with kids! They were orderly, but there were so many of them that food was tough to get at, tables were grabbed as soon as they emptied, and the breakfast room was wall to wall people!

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you! We are so happy to see that you enjoyed the majority of your stay, but we do regret that you were less than completely satisfied with your experience at breakfast. Even though the situation was beyond our control operationally, we still apologize that you weren't able to fully enjoy this time at our hotel. We appreciate the feedback and your patronage, and we hope to welcome you guys back soon! Regards, The Management Team Best Western Plus Savannah Airport

"Awesome"

5
11/04/2016

Best Western made my proposal weekend amazing. The rooms were exceptionally clean with professional staff members. My fiance was ecstatic. The atmosphere was just wonderful. Thank you Best Western. -Justin Green

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Congratulations and thank you so much for this wonderful review!! We are so happy to have been a part of such a special event in both of your lives, and we're even happier to know that you were well taken care of by our staff. We really appreciate the kind words you've shared, and we invite you to visit us again the next time you're in town! Regards, The Management Team Best Western Plus Savannah Airport

"Smelly room"

2
11/04/2016

The room seemed clean enough, the carpet could have used a cleaning. The shower fixture and hair dryer seemed to be coming off the wall. My big problem with the room was that it smelled. Was it mildew or dirty feet I don't know, but I smelled it all night.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for the time you've taken to post comments from your recent stay at our hotel. We are so sorry to hear about the inconveniences you experienced. We regret that you were unable to fully enjoy the level of service that is standard at our hotel, and we will utilize your feedback to ensure the necessary improvements are made. Thank you again for sharing, and we hope to exceed your expectations in the future! Regards, The Management Team Best Western Plus Savannah Airport

"Decent hotel for a stopover on our drive south."

3
05/04/2016

We stayed here as a stopover on our way to Florida. Nice hotel located close to I-95 so it was easy to get off, into our hotel and back on the next day. Not much around it for any real food options and the breakfast buffet looked pretty minimal with your basic bagels, muffins, greasy sausage and very runny fake eggs. Although they did have a waffle maker. Basically a nice place for a quick one night stay.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you so much for this review! We're so happy to hear that your stay with us was a great one, and the comments you've shared about our location and accommodations are certainly appreciated. We thank you for selecting the Best Western Plus during your trip South, and we look forward to welcoming you back again soon! Regards, The Management Team Best Western Plus Savannah Airport

"What a Stinker!"

1
04/04/2016

This hotel stinks--literally. We bought air fresheners and fans to make the room tolerable, but the whole place smelled like very pungent cooking spices. It was very unpleasant and, frankly, over-priced. Will never stay here again.

"Poor Maintenance"

2
04/04/2016

Has the potential to be a nice hotel, but the poor maintenance on the facility creates numerous issues that you may have to deal with during your stay. Internet, hot tub, sauna and refrigerator in the room all had issues during our stay.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, We are so sorry to hear about all of the inconveniences you encountered during your time with us. We truly appreciate your honest feedback and your suggestions will help us improve our guest experience. Again, we apologize for the issues and we hope to have another chance to serve you in the future. Regards, The Management Team Best Western Plus Savannah Airport

"Half done and many smells"

2
03/04/2016

The room i was in had a broken window and you can tell they put nice furniture in the room but the walls and borders were cracked and needed some work. It seemed as though they upgraded the furniture but not the building. Their are many smells before you reach your room and then the room smells of mold. I would not recommend this hotel to anyone. If they did the upgrade correct, clean better and fix things that are broken it would not be that bad. !!!PICTURES ARE DECEIVING!!!

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, We are so sorry that your stay with us was less than satisfactory. It appears that we failed to meet your expectations when it comes to select room features. My staff and I reviewed each of your comments and have taken appropriate action to resolve each issue. Again, we are terribly sorry that your experience with our hotel was not a good one, but invite you to give us another try. We greatly appreciate your feedback, as it helps us to improve and provide a better experience. Regards, The Management Team Best Western Plus Savannah Airport

"fabulous stay"

5
03/04/2016

Room was clean and large. Bed Bug inspection uncovered no signs! Breakfast was large and filling. Plenty of coffee! Pool facility was nice and the kids enjoyed swimming in the pool and there was also a great hot tub. WE LOVED our stay here Staff were very friendly and accommodating.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you so much for the fantastic comments. We are all about creating authentic experiences and I'm so happy you took a chance on us and allowed us to exceed your expectations. We hope to see you back here again soon! Regards, The Management Team Best Western Plus Savannah Airport

"In laws in town"

5
02/04/2016

The staff were all extremely courteous and helpful. By in-laws were from NY, and had never been to Savannah before. The ladies at the front desk have them many ideas for things to do, including the Savannah Trolley Tours that pick you up right at the hotel. The only thing that I would change is that the pool room was why too hot. The pool is heated, which is nice. However, without proper ventilation the pool room would have been much more comfortable.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you so much for providing us with feedback from your recent stay. We are so pleased to have exceeded your expectations! Hearing that our guests enjoyed their stay at our hotel is encouraging, and your comments will be shared with the entire staff. Thank you again, and we look forward to your next stay! Regards, The Management Team Best Western Plus Savannah Airport

"First Stay!!!!"

3
01/04/2016

My family and I stayed at this hotel during our Spring Break trip. I was happy with the room. I found the room to be clean, well equipped, and spacious. I was extremely happy that our room had a mini refrigerator and microwave. Our room also had a sitting area with a sofa bed. I was also thrilled with the price of the room. We paid approx $79 for a King room. The only issue we had was with breakfast. The food was good, but the breakfast room was very packed. We found it hard to maneuver around people to get our food. I also believe the breakfast hours should be extended to at least 10 am and hopefully that might help with the overcrowding. Overall we had a great stay!!

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you so much for this delightful feedback! We're so happy that you found our hotel and your room to be clean and comfortable. We appreciate the information you shared regarding our breakfast; we will be sure to take these suggestions into consideration for future improvements. We appreciate your patronage, and hope you will visit us again the next time you're in the area! Regards, The Management Team Best Western Plus Savannah Airport

"Disappointment"

3
30/03/2016

We have stayed here before but this time, march 26, 2016 just went from bad to worse. We stayed the week before and it cost $115. This week they charged $151. We asked for a king handicap. When we got to the room it was handicap but two double beds. They changed us to a king room not handicapped. Time to get a shower and the shower head fell off. They offered us another room. Our third. We declined. We had already moved our stuff once. So we got a good nights sleep with no shower for either of us. The person at the desk said there was nothing he could do..curious i went online and they were charging $87 for the same room. We were paying $151. Wth. No offer for compensation because we couldnt shower. So we asked. They gave us $75 off the price. Got home and realized my husband had left his not very often used cell phone in the first room. We called and they said they would send it to us. Just checked the visa bill. A charge of $63.61 to send us his $1 phone. $63.61!!!!!!!!!!! We r seniors and travel. This is not how a hotel should b operated. No more stays at this hotel. I understand problems but this place has bad business practices. Our previous stay, they kept the hold on our money on the credit card for 8 days before removing it.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for providing details from your recent trip to the Best Western Plus. We are so sorry to hear about the disappointments you experienced while staying with us. We certainly regret that you were unable to fully enjoy our high standards of cleanliness, comfort, and service. We do typically suggest that our guests make their own arrangements for shipping lost & found items, however as a courtesy, we do mail out items per guest request. We do apologize if this was not to your liking. We also do have certain policies in place regarding authorizations on credit cards, but once a guest departs from our hotel, the funds are released by our system, and any additional wait time is based upon individual financial institutions. We do apologize again for the inconveniences you experienced, and we hope to have an opportunity to overcome your impression in the future. Regards, The Management Team Best Western Plus Savannah Airport

"Wouldn't stay there again "

2
30/03/2016

The staff at the check in was friendly. Our bathroom was dirty, we found hairs in the bath tube and the whole bathroom could need a renovation. The breakfast is only until 9 and the offer is very poor. There were too many people in the small breakfast hall so we left right away again.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to post feedback from your recent stay at the Best Western Plus. We are glad to hear that the staff was friendly during your visit, but we regret that your experience was anything less than satisfactory. We will be sure to communicate the issues you've mentioned to our team for improvement. Thank you for this review, and we hope to exceed your expectations in the future. Regards, The Management Team Best Western Plus Savannah Airport

"Reasonable price, lovely room friendly staff"

5
30/03/2016

This Best Western is a very lovely place to stay at and very close to the airport which is why we booked it. The room was beautiful and really the best one we have ever been in. We do stay at lots of Best Westerns so we are able to compare with others. The staff were friendly and the afternoon popcorn was a treat . Pool was small but inside --good for rainy days. We were very disappointed with the breakfast Watery eggs and many sugary hidden items. Best Western really should do a over haul with the Breakfast offered and really add simple basic health foods to the menu. Get ride of the sugar and white carbs. You would do a great service to every ones health and well being Not to mention give every one a good start to their day.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you so much for this pleasant review! We are so pleased to see that you enjoyed your stay with us. We appreciate the comments and suggestions you shared here, and we will be sure to take them into consideration for future updates and improvements. Thank you for choosing Best Western Plus, and we hope to welcome you back soon! Regards, The Management Team Best Western Plus Savannah Airport

"Below Expectations"

2
27/03/2016

Hotel was clean. Staff person was not pleasant at check in. Nor the next day. Good staff goes a long ways. Not found here. Our room cards would get us in the hotel but repeatedly not the room. The staff would tell us how we need to keep them away from other cards, cell phones, etc. Each time same result and another preaching how it must be us. Issues with the room but after experiencing the staffs lack of concern and initial bad attitude we felt complaints were useless. 4 night stay for wedding anv. 1st stay with BW.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, We are so sorry to hear about all of the inconveniences you encountered during your time with us. We truly appreciate your honest feedback and your suggestions will help us improve our guest experience. Again, we apologize for the issues and we hope to have another chance to serve you in the future. Regards, The Management Team Best Western Plus Savannah Airport

"Improvement Needed"

2
26/03/2016

Our family arrived later in the evening on our way home from vacation. Check-in took over half an hour as there was "trouble with the system". While we were waiting we noticed a number of guests from one area of the hotel informing the staff of water concerns near their rooms. When we were checked in the staff member still placed us into that area!!!! When we arrived at the room we noticed obvious signs of recent water damage to the room. When we pointed out the concerns she then relocated us to another room. Why put us through the hassle when there was a known problem!!?? We had a business suite which was well laid out and spacious. However, there was a musty odor and the shower area needed work badly. The beds were good, and the breakfast was good.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for providing us with feedback from your recent stay. It's great to hear that our staff was accommodating and polite, however I do regret that you experienced several shortcomings during your stay. I have communicated these issues with the appropriate department heads to ensure they are remedied quickly. Thank you again for your feedback, and we hope to be able to exceed your expectations in the future! Regards, The Management Team Best Western Plus Savannah Airport

"Flooded room"

4
25/03/2016

I shared the room with Terry & JoAnne - after sleeping for 3 hours we were awakened to find water pouring into our room inches deep - about 20 feet into the room. Upon asking they did give us another room upstairs - no offer of help in moving our stuff - had to even ask them to unlock the room holding the rolling carts. By the time we packed up and got resettled it was hours later and you can imagine quit hard to get back to sleep. When they charged full price for the room and we asked for an adjustment the person said it was above their pay grade but would have the manager call. That didn't happen so we called again. Finally got to talk to the manager hours later and she offered 10% discount - to which we said you have got to be kidding - then the offer went to 20%. I cannot believe that it wasn't a minimum of 50% and I would think that night should have been free. I have no problem with paying full price for the first night. Room was great and a lovely breakfast. I talked to my friend that had a motel for many years and he said he would have given that night free. Anyway what you need to think about is what old people do - we get together go out to eat and/or just visit and we talk and talk and talk about when we are treated well and when we are not - so you can guess what I will be saying about Best Western. And you need to know that my husband and I have been staying at Best Western (because I like their breakfast and their comfortable beds) ever since we gave up traveling in our motor homes. Now I will be telling people about how Best Western handles problems and it is not in customers best interest. We will be finding another motel. Any questions feel free to call 509.660.0225 Thanks Beverly Cobb

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for providing us with feedback from your recent stay. I am glad to hear that the majority of your stay was comfortable, but I apologize for the shortcomings you experienced. I have shared your comments with the proper department heads to ensure these situations are remedied. Thank you again for your time, and I hope we will be able to exceed your expectations in the future. Regards, The Management Team Best Western Plus Savannah Airport

"No way to treat a customer."

3
24/03/2016

On the first night I happened by the reception desk and asked for two boxes of tissues. The lady said only one per customer.I thought she was kidding until she went into the room in the rear of the desk area, and came out with just one box. I questioned the concern over a box of tissues. She said "I'd give you more but it's hotel policy. Sorry." as she then left the desk area toward the front entrance.It was not a big deal but it left me with a bad taste in my mouth.Overall though, the rest of the hotel was OK, but just average.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for the feedback. We take all comments very seriously and I'll certainly communicate with my team about the issues you experienced. The hotel does typically have various policies in place, but we will be sure that our Front Desk team knows how to properly handle situations like this. I'm so sorry you were inconvenienced and I hope you'll visit us again so we can show you what guest service is all about! Regards, The Management Team Best Western Plus Savannah Airport

"Nice stopover"

4
22/03/2016

This Best Western is conviently located on I-95 with easy on and off and near the Savannah Airport. The WiFi worked very well and the breakfast was very good. When we travel we are not particular when it comes to what side or floor our room is located but from what I could tell it would be quiet most in most rooms. The rooms are spacious and clean but we did have trouble with the bathroom door but once reported it was taken care of. There is a nice Cracker Barrel to enjoy a meal. Overall, a good place to stop whether you are just traveling on I-95 or wanting to go into Savannah without paying Savannah prices.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you so much for providing us with feedback from your recent stay. We are so pleased to have exceeded your expectations! Hearing that our guests enjoyed their stay at our hotel is encouraging, and your comments will be shared with the entire staff. Thank you again, and we look forward to your next stay! Regards, The Management Team Best Western Plus Savannah Airport

"More of a Best Western minus the Plus"

3
21/03/2016

This hotel was a little bit disappointing. Check in took forever - only one person working front desk & they had a difficult customer. Great Location - place is right off Interstate & right beside the INCREDIBLE Mighty Eighth Air Force Museum. Breakfast experience was very good. Room seemed a little "old" with discolored chalking and "iffy" wallpaper & carpet in places. The fact that we had to pay a premium price due to St. Patrick Day celebration in Savannah just increased our feeling that we didn't quite get our money's worth.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for sharing details from your recent stay at the Best Western Plus. We are glad to hear that your stay was comfortable, but we regret that you were less than 100% satisfied. We will be sure to communicate the concerns you've listed here to the proper departments for remedies. Thank you again for the feedback, and we hope to have another chance to serve you in the future! Regards, The Management Team Best Western Plus Savannah Airport

"Vacationer"

4
21/03/2016

We both appreciated the location and the services provided by Best Western. We also like the points card for a nights stay where ever we go in the USA. We really liked the good breakfast options we had to choose. Friendly staff and good parking.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you!! This was such a delightful review to receive! It's great to hear from our guests, and even better to know that you enjoyed your stay with us. The compliments you shared really mean a lot to us. Thank again, and please come back to see us soon! Regards, The Management Team Best Western Plus Savannah Airport

"Easy Access to Savannah"

5
21/03/2016

Not only did this hotel meet our expectations for cleanliness, friendliness, breakfast, style, but it was also well located. Coming from Jekyll Island on Hwy 95 it was an easy find off the exit. Next door was the National Museum of the Eighth Air Force. No parkiing issues. The hotel had helpful brochures down the hall on first floor. We chose the Oglethorpe trolley, easily drove in to the lot, parked for free. Took the 90 minute tour ($18 each with discount we asked for) and afterwards wandered back through the city. We stopped at the small but moving Civil Rights Museum a short walk from where we parked our car earlier. Savannah is very walkable with lots of sights within the Historical District. Leopolds was a great stop for ice cream, sandwiches and soup. Your Oglethorpe driver will point it out. Staying at this BW made our exploration work well. We paid a mere $191. 04 for two nights. Great stay.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, What a great review! Thank you so much for sharing these details from your visit! We are so happy that you enjoyed your stay here, and even more that we exceeded your expectations! The wonderful comments & compliments you've shared here about our staff, location, cleanliness, and amenities are truly rewarding and we are very grateful. Thank you again, and please stop back by anytime you are in town! Regards, The Management Team Best Western Plus Savannah Airport

"Poor Customer Service!"

1
17/03/2016

We called and made sure a king suite was available and booked it. When we get to the hotel they give us a handicap room with 2 queen size beds. My husband told them they give us the wrong room and they said that is all we have left. He explained that we did not book that room and that we made sure that what we booked was available. They said they couldn't do anything about it. It was 1 in the morning and we were exhausted so we decided to deal with it when we got up. My husband went and talk to them sometime around noon and they told us they would have the room we booked ready when we got back that afternoon. Well guess what....no room! They claimed they knew nothing about it and they didn't have anything open. I don't know how they figured that cause there was several parking spaces available that night and Sunday morning. Yes the room was clean, but that is all I can say. Customer service was horrible. My husband is 6'4" and 330 lbs. so we didn't hardly get any sleep because the bed was to small. They should have at least admitted to messing up and give us a credit or something, not keep lying to us.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for posting comments from your recent stay at the Best Western Plus. We are very sorry to hear that your stay was anything less than satisfactory. We regret anytime our guests experience a disappointment during their visit, and we have already addressed your situation with our staff to ensure this does not happen again. We thank you for your feedback, and your patronage, and we hope to welcome you back again soon. Regards, The Management Team Best Western Plus Savannah Airport

"Vacation"

5
17/03/2016

I had a great stay here. Staff was always pleasant, location was excellent within 10 minutes downtown. 30 minutes from wildlife refuge and beach with plenty of places to eat within walking distance. Rooms are large with updated equipment and great decor. If you stay here also the air force museum is next door right off the back walkway which is a must see in my opinion.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for this great review! It really means a lot to us to hear that our guests were pleased with their accommodations at our hotel! We appreciate all of the nice comments you shared here about our staff, rooms, and location, and we hope to welcome you back soon! Regards, The Management Team Best Western Plus Savannah Airport

"Nice hotel for price and location"

5
16/03/2016

On a recent trip to Savannah, we stayed at the Best Western Plus. There had been some problems with our reservation, but that was handled quickly and professionally by Ellie. Short drive to downtown Savannah, room was in good shape and the continental breakfast was just what we needed before heading out each day. We mistakenly checked out of the hotel without even glancing in the closet only to realize what we had done 20 minutes down the road. A quick call to the hotel remedied that and Januaria saved the day.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you so much for this excellent review! We are so happy to see that you enjoyed your stay, and were well taken care of by our attentive staff. We will be sure to celebrate their great service! We appreciate your patronage, and your feedback, and we hope to see you again soon! Regards, The Management Team Best Western Plus Savannah Airport

"Good but Over-Priced"

3
14/03/2016

Overall, the premises was good, as well as, its location. However, it is a bit OVER-PRICED compared to the many hotels I have used Internationally and throughout the US. The room was not bad, except for the shortage of linen. We stayed in an executive suite, but it was more like an indoor Motel v. Hotel.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for providing us with feedback from your recent stay. I am glad to hear that your stay was comfortable, but I apologize for the disappointments you experienced. I have shared your comments with the proper department heads to ensure these situations are remedied. Thank you again for your time, and I hope we will be able to exceed your expectations in the future! Regards, The Management Team Best Western Plus Savannah Airport

"Horrible"

2
14/03/2016

First off we could not check in as soon as we arrived so we had to wait almost 2 hours to check in. Once we got checked in we were checked into the wrong room. We also were checked in under some one else's name. We were also overcharged as well as double charged for the room. We reserved a king suite and were placed into a double room. We were very upset and the situation was not handled properly. We live almost 5 hours away and had to handle these things over the phone.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, We are so sorry to hear about all of the inconveniences you encountered during your time with us. We truly appreciate your honest feedback and your suggestions will help us improve our guest experience. Again, we apologize for the issues and we hope to have another chance to serve you in the future. Regards, The Management Team Best Western Plus Savannah Airport

"Nicest lobby I've ever seen at a Best Western"

5
14/03/2016

Helpful staff recommended for dinner a nearby Indian restaurant that was quite good. Room was large and nicely decorated. We slept soundly despite being so close to I-95. Standard breakfast fare in the morning.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you so much for providing us with feedback from your recent stay. We are so pleased to have exceeded your expectations! Hearing that our guests enjoyed their stay at our hotel is encouraging, and your comments will be shared with the entire staff. Thank you again, and we look forward to your next stay! Regards, The Management Team Best Western Plus Savannah Airport

"Misrepresentation and False advertising!"

3
13/03/2016

My husband And I were traveling to Florida from Montreal and been on the road for two days. We were looking for a nice affordable hotel to spend the night. After stopping at a rest area where we picked up one of those hotel coupon books, The Best Western Plus Savannah was advertising rooms for $74.00 per night plus a free Happy hour with snacks, beer and wine! We thought this was great so chose this hotel! We arrived at 2:50pm on a Sunday afternoon. When we asked about the special coupon rate of $74.00' we were told it wasn't good for weekends or holidays however the add only says holidays. Since we were so exhausted we said we would pay the regular price $119.00 plus taxes. After we had checked in I asked where and when does Happy hour take place. The check in clerk informed us that they don't do that anymore however their pamphlet at the front desk stated that there was a Happy hour with free wine Beer and snacks as well! Definitely False advertising! The Happy hour was one of the reasons we chose this hotel ! When we got to our room all we wanted to do was relax and have a cold drink but wait for it ,Yup the ice machine was broken! It will be interesting to see if there is a hot breakfast as advertised tomorrow morning.... Not Impressed!!

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, We are so sorry to hear about all of the inconveniences you encountered during your time with us. We truly appreciate your honest feedback and your suggestions will help us improve our guest experience. Again, we apologize for the issues and we hope to have another chance to serve you in the future. Regards, The Management Team Best Western Plus Savannah Airport

"Our whole room was TILTED!"

2
13/03/2016

The first impression of the hotel is nice - the lobby is tastefully decorated and you can tell they've done some updates. Proximity to the Mighty Eight museum is great. The front desk staff were friendly. But something was really "off" about the whole place. First, our entire room was crooked/sloped/sagging. It was enough that it was mildly disorienting, especially in the bathroom where there were zero right angles to be found. You could drop a pencil anywhere in the room and it would roll inward. The bed was crooked, the TV was crooked, the doors didn't line up, trim was not squared. The bathroom counter and vessel sink was so high that I'd hit my forearms on it when trying to wash my hands (I'm 5' 3"). Seems like with such a high counter, they chose the wrong type of sink for functionality, although it did look nice. The daily cleaning service was the worst I've ever had, and that's what brings this review from a 3 down to a 2. They made the bed, and that's it. They didn't even vacuum or wipe a single surface. I'm attaching a photo of the large gap that was under our door. We had to stuff a towel under it in order to help block sounds from the hallway. I'm also attaching a photo of the tacks they had used to hold up the curtains. This could be a nice place, but it needs some work!

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for the feedback. We take all comments very seriously and I'll certainly communicate with my team about the housekeeping and technical issues you experienced. I'm so sorry you were inconvenienced and I hope you'll visit us again so we can show you what guest service is all about! Regards, The Management Team Best Western Plus Savannah Airport

"I love this hotel!! and We are coming back for St Patrick's day!!"

5
12/03/2016

All your front desk staffs are very friendly and helpful!! My room was very large and clean and! nice too!! I loved it!! Air force museum was right next to hotel and only 10 to 15 min from downtown. Thank you for your great service and we will be back next weekend for St Patrick's day!! :)

"Bedbugs, Roaches, and Poor Service!"

1
10/03/2016

My family and I recently booked at this hotel. We checked in 4/4/16 and checked out soon after. Long story short there were bedbugs! This was seen by the manager on duty and we were refunded our monies. The only problem was no hotels had any available rooms, so all 11 (6 children) of us slept in our cars. Management never contacted me as I requested. I decided to call customer care to make a complaint. Conveniently, I then received a call from Mr. Patel. He was rude and very smart mouthed and offered no resolution or apology. He wanted every picture and video I had which I did not give him due to his shady character. Again conveniently, the 2 rooms where checked after I had made the call on 4-8-16, 4 days later. He sent a receipt stating there were no bedbugs yet the service time was 10:27am-10:28am, 1 minute to thoroughly check 2 rooms for bedbugs??? Its a good thing I have video footage, pictures, and witnesses to back up my claim. Beware people... why would anyone wait 4 days to have a property checked, and how could 1 minute of service define a thorough inspection. Mr. Patel has been very unethical and rude. I plan to take this issue further before someone else goes through what we did nearly 1000 miles from home. This was just one of our many complaints.

"Unsanitary is an understatement!"

1
09/03/2016

I arrived at 10 pm, went straight to bed. Room looked good at 10pm..spacious. In the am, I discovered that the previous guest has been male as dried urine was stillevident on the back of the toilet. There was no hot water at 8 am so decided to take a sink bath. Discovered black fleck that I intially thought were bugs floating in the water, closer inspection depicted possible mold under the sink stopper. I complained to front desk who offered me a 15% discount because after all, I did sleep there. ( are you kidding me????) front desk manager offered me 30% back. I mentiones these were health hazards and my stay should be comped. She said she would have her boss call me, he has not. I have since filed a complaint with my credit card company and the Savannah health dept and better business bureau. Never again.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, We are so sorry to hear about all of the inconveniences you encountered during your time with us. We truly appreciate your honest feedback and your suggestions will help us improve our guest experience. Again, we apologize for the issues and we hope to have another chance to serve you in the future. Regards, The Management Team Best Western Plus Savannah Airport

"Worst Experience"

1
08/03/2016

Terrible front desk service and the worst breakfast. The front desk made me book my hotel room through my phone, while the front desk was 100 percent capable of doing this. The breakfast coffee served was brown water. I complained and nothing was said or done.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to review our property. We apologize for failing to meet your expectations in several areas. We appreciate your candid feedback and have used it to improve and provide a better experience for our guests. We hope you will give us a chance to change your opinion in the future. Regards, The Management Team Best Western Plus Savannah Airport

"Great stopping place"

4
02/03/2016

This hotel is very handy to I95, large suite type rooms, very clean and well maintained. Stuff very helpful. The only complaint would be the size of the breakfast area, not big enough for the number of people staying a the hotel. The night we were there the hotel was full, and there was a line up for seats the next morning. They disown up a meeting room as overflow, but it was nor well advertised to those waiting.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Your positive words about our hotel and service are highly appreciated. Thank you for sharing them with us. It will motivate us to optimize our focus to ensure memorable moments and personal service are standard in our hotel. All the best, and we hope to see you again soon! Regards, The Management Team Best Western Plus Savannah Airport

"Nice and Comfy"

4
01/03/2016

The Best Western Plus was a good stay. Nicely located off the highway and not very far from the downtown area, shopping, or the airport. If we ever go back to Savannah, which we would like to...we'll stay here.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for your recent review of our property. We are always pleased to hear our guests enjoyed their stay with us. Our highest priority is to provide comfortable and friendly accommodations, and we appreciate the confirmation that we are doing just that! Thank you again for your feedback, and we look forward to your next visit! Regards, The Management Team Best Western Plus Savannah Airport

"Overpriced"

2
29/02/2016

This hotel is overpriced. We stayed at this property 10 years ago and found it wonderful. We didn't even shop around for another hotel in the area because of our good experience previously. There are lots and lots of hotels in the immediate area and within 10 minutes (25-30). Based on my stay this time, I think it was worth $50-60 per night. Much better room can be found for <$100 in the area. We paid about $120 for this room.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for providing us with feedback from your recent stay. I am glad to hear that you enjoyed your previous visit to our hotel, but I apologize for anything that may have occurred during this trip that led to your unsatisfactory feelings. Thank you again for your time, and I hope we will be able to exceed your expectations in the future. Regards, The Management Team Best Western Plus Savannah Airport

"Beautiful Hotel in a Great Location"

5
27/02/2016

We needed to stay in a hotel on our way to Florida. We were hoping to stay somewhere close to Savannah, GA, so we could spend a few hours there while driving to Sanibel Island, FL. We picked the Best Western in Pooler because of its location, close to Savannah, and its very reasonable rate. It turned out that we loved the hotel because of its cleanliness, quiet atmosphere, proximity to Savannah, and value. We will definitely stay there again and recommend it highly to other travelers.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for your comments. We appreciate the compliments on our rooms and staff - it means a lot to us. We strive to provide a clean and comfortable room along with superior customer service and your comments tell us that we are succeeding. Again, thank you, and we look forward to seeing you again soon! Regards, The Management Team Best Western Plus Savannah Airport

"The Best Western Experience"

5
25/02/2016

Ellie was great.The hotel was in a great location. Walk to the Mighty Eighth Air Force Museum, just outside the back door. Beds were comfy and breakfast was good. Popcorn and lemonade in the lobby was a nice treat. Walk to great restaurants and night life. I recommend a stop at Bootleggers just across the street.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for your review! We pride ourselves on providing guests with clean, comfortable rooms and excellent service, and your comments let us know we are achieving that goal! We appreciate your time and feedback, and look forward to welcoming you again soon! Regards, The Management Team Best Western Plus Savannah Airport

"Acceptable hotel but really crying for some updates"

3
24/02/2016

For the money, one of the best values in Savannah. However some of the amenities are showing their age (sauna not working, multiple issues in exercise room, ice machines broken, etc). Good for short business trip (Ok beds, decent internet, good space available in room.)

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for writing a review about your recent stay with us. We do value your business and your feedback. We are glad our accommodations and amenities contributed to making your stay a comfortable one. I apologize for letting you down on some aspects of your stay, most notably with some of our amenities. Again thank you for posting your comments and we hope to see you in the future. Regards, The Management Team Best Western Plus Savannah Airport

"Could be cleaner....expected cleaner rooms...."

3
24/02/2016

We loved the staff... but when we first got into our room we couldn't believe it. The curtain above the air conditioner was disgusting. The bed linens looked like someone stomped on them with dirty shoes and there were some questionable bugs crawling around. Could have been ants but not sure. Called the staff right away and they came to inspect and gave us another room right away. Everything looked great until we turned down the sheets.. Gross...called them again and asked them to change the sheets. It's a shame because the staff was so nice, the hotel is so pretty, but the cleanliness of the hotel was not good. It happened to be a weekend that the price was double for the rooms. I expected to have a clean room .

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, We are so sorry that your stay with us was less than satisfactory. It appears that we definitely failed when it comes to housekeeping. My staff and I reviewed each of your comments and have taken appropriate action to resolve each issue. Again, we are terribly sorry that your experience with our hotel was not a good one, but invite you to give us another try. We greatly appreciate your feedback, as it helps us to improve and provide a better experience. Regards, The Management Team Best Western Plus Savannah Airport

"From Atlanta; Rooms are bigger than most."

2
22/02/2016

Good location for heading downtown. Staff is friendly. Swamp/garbage smell coming up the elevator shaft. Bathroom not cleaned properly daily, skid marks still in the toilet after three days, shower head plumbing loose in the wall. Watch for roaches in rooms, killed a few, asked the desk to have the remains removed and spray the room. Returned end of the day and bodies were still there which suggest the room wasn't sprayed either. Needed some extra shampoo/conditioner after maids had left for the evening, front desk couldn't provide any and told us we'd have to wait until the maids came back the next day. Breakfast staff not able to keep up with number of customers and start cleaning up before the end time with customers still eating. Only apples for fruit. Coffee maker stopped working, staff said it just needed to be cleaned, and they did! Right in the middle of the breakfast rush. I would have thought the machine would normally have been cleaned daily after the breakfast closed? No milk selection in cartons, had to ask for milk that was kept in the kitchen. Biscuits should be kept warm and gravy should be kept hot. No local or national news papers. Pool water heavy with chlorine, uncomfortable the eyes. Very few pool towels available and small/thin. Pool is small. Hot tub smaller.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, We are so sorry to hear about all of the inconveniences you encountered during your time with us. We truly appreciate your honest feedback and your suggestions will help us improve our guest experience. Again, we apologize for the issues and we hope to have another chance to serve you in the future. Regards, The Management Team Best Western Plus Savannah Airport

"Rooms great, Breakfast P*ss Poor"

3
21/02/2016

2-3 night earlier, we stayed in the BW in Culpeper, Va on Route 522. We had a King AND a STUNNING Breakfast. Rate & Taxes (all in) amounted to $100. I rated them overall between a 9-10. (I am a BW Rewards member). This time (at Pooler/Savannah) I also got a King and paid overall $160. Both Rooms were clean & pleasant, as was the Staff. At YOUR Hotel Restaurant, I had better Breakfasts in the Army 46 years ago. First off, there was only ONE Girl working the Breakfast area (busier than a "one armed paper hanger"), and yet, still pleasant. Got there, and this new fangled "cock a mamy" Coffee machine was OUT! She CCOULD NOT REFILL IT. We actually went thru our breakfast, and Finally, by the end of breakfast, it got Changed or Refilled". Which one of you Rocket Scientists thought this one was a good idea....WRONG!!!! I would have done better to go back to my room, make the coffee, and get back BEFORE it got back up and running. When you Don't have coffee, "Ready & On Demand", your breakfast isn't worth a Tinker's Damn!!!!! (Not to mention the crappy either 1) powdered eggs, or 2) scrambled eggs that have had the crap cooked out of them!!!!!)...any further questions?

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, We are so sorry that our free breakfast was not to your liking. We do regret that occasionally, technical difficulties do happen, even with breakfast equipment, and we apologize for the inconvenience this caused during your stay. These detailed comments you've left will surely help us to optimize our service for other guests in the future. Again, please accept our apologies for your unfortunate experience with our breakfast. Regards, The Management Team Best Western Plus Savannah Airport

"Good location and good price"

4
20/02/2016

Room was very nice and spacious however the trash cans outside and in the breakfast room needed to be emptied. The elevator was not clean either (chips and snack wrapper both upon check in and checkout). Bed was comfortable, towels were fluffy. I would still recommend the hotel. Location and price were great.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, What a delightful review! Thank you so much. We are thrilled that you were impressed by both by our product and service. We appreciate your business and look forward to seeing you again on your next visit! Regards, The Management Team Best Western Plus Savannah Airport

"What we expect from a hotel"

4
19/02/2016

A recently revamped hotel, profession reception staff who always acknowledged you on passing. Breakfast was 1st class with friendly staff. The hotel is next to the air museum, Pin Point museum is 30 minutes away. Cracker Barrel is almost next door. Tanger Outlet 10 minutes. In reception in the afternoon popcorn and lemonade is served, tea and coffee available 24 hours. Free morning paper. Our room was a suite with 2 queen beds and a 42 inch tv. Room was serviced every day and plenty of toiletries. There is also a swimming pool and guest laundry, all at a reasonable price. Wifi is slow but is free and works. I would come again.

"WONDERFUL STAFF"

5
18/02/2016

The staff are amazing. They worked with me on reservations and helped out a great deal. The rooms are clean and the breakfast was good. We will be staying there a lot more over the next year, in fact I put a second professor there and he too was satisfied.

"Carla"

5
16/02/2016

I have stayed three times at the Best Western Plus Savannah Airport Inn and Suites on business between January and February. Everything was good from all shifts of the customer service front desk, the cleanliness of the rooms and those who keep it clean everyday, the breakfast, and the fresh popcorn on the weekday evenings with lemonade. It was comforting to stay especially when you are on the road and missing home. Pooler, Ga. Best Western is my choice to stay even on a family trip.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you so much for reviewing your recent visits to the Best Western Plus. It is so wonderful hearing that our guests thoroughly enjoyed their time with us! We know that being away from home can be difficult, so we aim to make each and every guest as welcome and comfortable as possible. Thank you for sharing these comments, and we hope to see you again soon! Regards, The Management Team Best Western Plus Savannah Airport

"Great Stay!!!"

5
16/02/2016

We had a GREAT stay at BWP Savannah Airport Inn & Suites. At check-in Janesca & Terrence were fantastic. When we asked Terrence about a nearby carwash, he took time to go on the internet and find a couple in the area and printed us out the directions to both! He also recommended places to eat and one we went to was wonderful! We will stay here again and would highly recommend this Best Western!

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you so much for this excellent review! It is an absolute pleasure to receive such high praise for our hotel and our staff. We are so glad that you enjoyed your stay, and were well taken care of, and we invite you to join us again the next time you visit the area! Regards, The Management Team Best Western Plus Savannah Airport

"????"

2
15/02/2016

Very not great service at all you guys need help its disgusting and horrible and nasty in this place I would have come back to the hotel ever it has bugs roaches and rats and its just disgusting and nasty and not very helpful and I want who wouldn't wanna go there you guys need more help in the actual real business owner and a little business manager that knows how to work and do stuff I'm sorry I just want to go back in for my review of my bad service it was bad service

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to post these words. I am sorry if your experience was less than satisfactory. We will reevaluate our practices to ensure we provide the highest level of service to our guests. Thanks again for sharing and we hope to exceed your expectations sometime in the future. Regards, The Management Team Best Western Plus Savannah Airport

"Great Stop Over"

4
11/02/2016

On our way to Florida we stayed overnight. We were greeted by Scott the evening manager who was friendly and cheerful. Our room was clean and very comfortable and the cost reasonable. The breakfast unfortunately was not very appealing. However, breakfast is never a consideration for us since there are usually an abundant choices for restaurants nearby. Overall I was very satisfied with our stay and would highly recommend this hotel to anyone traveling in the Savannah area.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you so much for this kind review. We are so pleased to see that you had a pleasant stop with us on your way South. We aim to provide all of our guests with excellent service and quality accommodations, and your comments reassure us that we are doing just that! We appreciate your patronage and your recommendation, and we look forward to your next stop! Regards, The Management Team Best Western Plus Savannah Airport

"very nice"

5
08/02/2016

for the money it was very nice. clean and comfortable had a really good breakfast. staff was really nice. close to a lot of places to eat. and other stores you may need. I would definetly stay here again, and I would suggest this place to other people.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you! We are so happy that you enjoyed your stay, and found our location clean, comfortable, and convenient to your needs! Hearing that our staff and accommodations took part in making your experience a positive one really means a lot to us. We thank you for choosing Best Western Plus, and we hope to see you again soon! Regards, The Management Team Best Western Plus Savannah Airport

"Poor Internet Service"

2
06/02/2016

In an attempt to access the internet, I found that the service kept dropping off. I could not stay on line. I had to call the supplier of the service in order to have them send another signal to the hotel so that I could access the internet. The hotel's desk personnel where of no help in resolving this problem. It was like they threw up their hands and said, "that's life".

"Has gone down hill...."

2
05/02/2016

Have stayed here in the past year and was very happy, bu things have changed. The front desk help used to be great, no more. The breakfast help changed. They tried to pre peel the hard boiled eggs? They looked awful. I got water instead of coffee out of the machine.The trash cans were full outside. The ice machine was broken for a week. The floors were dirty. Just was not what I was used to. I will seek other accommodations on my next trip.

"Just travelling through."

5
03/02/2016

The nicest Best Western yet, a great value. Excellent location, large rooms, comfortable bed, clean and well taken care of. Large HD TV, internet and a very good breakfast compared to similar hotels. Staff was very friendly and helpful. Would definitely stay here again without question.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, We are so grateful for this positive feedback! Hearing that you enjoyed your stay at our all suites property is certainly rewarding. We appreciate all of the kind comments you shared here, and we hope to welcome you back soon! Regards, The Management Team Best Western Plus Savannah Airport

"Great meeting spot with the kids"

4
02/02/2016

I have stayed at this hotel twice now the hotel staff is friendly the rooms are clean and comfortable. The rates are extremely competitive. It is definitely the best hotel in its price range anywhere around Savannah. This hotel has become the official hotel in Savannah for our family.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thanks so much for this fantastic review! Hearing that our guests were taken care of by our attentive staff really means a lot to us. We appreciate your patronage, and your feedback, and we hope to see you again soon! Regards, The Management Team Best Western Plus Savannah Airport

"Florida layover and tour Savannah GA"

5
01/02/2016

Wonderful staff. Room was comfortable and clean. Bathroom was clean and comfortable. No issues with the staff or the room. The breakfast was good and inviting. Tbere was easy access on and off route 95 southbound. Would book again

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you! We are so happy to see that you had a pleasant stay with us on your trip South. We appreciate the awesome comments you provided about our excellent staff, and we will be sure to pass them along for encouragement. Thank you again for your patronage, and please come back to visit us soon! Regards, The Management Team Best Western Plus Savannah Airport

"Wonderful Stay"

5
01/02/2016

I stayed at this hotel for a total of 5 nights & I was extremely happy with our stay and how courteous the staff was ( Scott checked us in the night we got there and he was wonderful , the housekeeping staff was also very nice and cleaned my room every day I was there ! The room was exactly what I asked for and on the 3rd floor , very comfortable bed and room and bathroom were very clean & updated , everything was in working order ! We had a good nights sleep each night we were there with no problems what so ever ! We will be staying there again in the future !

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you so much for this pleasant review! We are so happy to see that you had a nice visit in Savannah, and that you enjoyed your stay at the Best Western. We absolutely love receiving guest feedback, and we will be sure to pass along your comments and praise to our entire staff. Thank you again, and we hope to see you on your next trip to the area! Regards, The Management Team Best Western Plus Savannah Airport

"Great Hotel"

5
30/01/2016

Staff went out of the way to help after I had an injury off hotel grounds. Rooms are spacious and clean. Fitness room was too cold but had all the basics. Pool is warm and good for swimming as exercise.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: We appreciate the comments you shared about our helpful staff, our indoor heated pool, and our clean, spacious rooms! We thank you for your patronage and for the recommendation, and we hope to see you again soon! Thanks & Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"too Early breakfast time, but great Hotel!"

5
27/01/2016

Breakfast was stopped by 9am and that's far too early, but hotel was clean and comfortable and very friendly and helpful staff. Will be back but eat breakfast elsewhere. We enjoyed our stay and will be back.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Bobbi, What a delightful review! Thank you so much. We are thrilled that you were impressed by both by our product and service. We appreciate your business and look forward to seeing you again on your next visit! Regards, The Management Team Best Western Plus Savannah Airport

"Good and Bad"

3
23/01/2016

Pro's : Good Price, Nice Room, Breakfast Con's : Pool and Hot Tub looked like it had never been cleaned. Shower made annoying ringing noise. The location is great for a trip along I-95. Very close to Savannah, Georgia, This was the second time we used this hotel in 2 years. It is right next to some air force museum.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Brandon, Thank you for this review! We were so delighted to see the positive comments about your recent stay at the Best Western. We are, however, disappointed that you were unable to enjoy our indoor pool and hot tub during your visit. We will be certain to address this issue with our maintenance department. Thank you again for your feedback, and we hope to see you soon! Regards, The Management Team Best Western Plus Savannah Airport

"Perfect place to stay near Savannah airport"

5
20/01/2016

This is a perfect place to stay near the Savannah airport. Large nice rooms and furniture and far enough off the freeway to make it quite. Staff in genuinely friendly. Good self serve breakfast to boot. They will shuttle to the airport but ask do for a 24 hour reservation to do so. This was not mentioned on the web site, but the staff accommodated me anyway when I arrived.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for your recent review of our property. We are always pleased to hear our guests enjoyed their stay with us. Our highest priority is to provide comfortable and friendly accommodations. I will be sure to pass on your kind words to our entire team. On behalf of the staff, we look forward to welcoming you back in the future. Again thank you for your feedback! Regards, The Management Team Quality Inn Pooler

"I dislike Curry smells"

3
19/01/2016

Not quite the Best Western Plus experience I'm used to. Got it on Priceline for a very discounted rate, so I couldn't resist. Arrived from the airport in an Uber Cab about 9:30pm. My first thought was, "well it looks like most 'Plus' locations on the outside." Unloaded my luggage onto the nice, not-run-down luggage cart. Walked in, all the way across the colorful entryway to the front desk, was greeted by the staff person who was on the phone at the time. Not a problem. He hung up with his customer, and greeted me very nicely and got me checked in rather quickly, no problems there. Explained breakfast hours, wi-fi, etc. Got halfway down the uneven-floored hallway, almost to the elevator, and that's when it hit me.. THE CURRY/BODY ODOR SMELL. After the unpalatable surprise died down, I got into the elevator, to the 2nd floor, out the door, and BOOM the odor was horrendous. After walking down to my door, the door handle read "lift up to open", so I inserted the key and lifted UP, instead of the normal door motion. I assume it was broken. Walked in.. a hamster cage smell hit me. Wow. Room was mostly clean, a few blonde and black hairs in the sink, no biggie. Found some odd unmarked orange capsules in between the nightstand and the bed. Linens clean, not as soft as I usually like. King size bed was comfortable. Room very large. I just prefer a more traditionally colored hotel, not all these bright colors. Didn't get to experience the indoor pool, I had to check out before it opened at 10am.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to review your recent visit to our hotel. We appreciate the descriptive account you've shared, and we are glad the arrival process was to your satisfaction. We of course, do apologize for the disappointments you experienced on the way to and once you entered your room. We will be sure to address this with our housekeeping department. Thank you again for your feedback, and we hope to exceed your expectations in the future. Regards, The Management Team Best Western Plus Savannah Airport

"Great place. Great price. Great breakfast!"

5
18/01/2016

Just stayed here last night. Entryway was very clean, nice and desk clerk was friendly and helpful. Free popcorn and lemonade served in decorative artsy entryway. Room was clean and spacious, with two double beds and also a pull-out sofa area to the side of the beds. Bathroom was very nice and again, clean. Swam in the pool. Enjoyed the hot tub. Sauna was not working but . . .not a big deal for us. Wifi working great in the room. The breakfast this morning was wonderful, with eggs, hashbrowns, sausage, cereal, fruit, yogurt, bagels, rolls, juices, coffee, apples, and much more. Walked over to the air museum next door. Admission price was $9. One of us walked through it and thought it was well done. Would stay at this place again in a heartbeat. Had three teens with us and they also enjoyed. Kudos to the workers and management. They've done an excellent job with this place.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you!! This review was an absolute delight to read. We are so pleased to receive feedback from our guests, and hearing that you and your crew had such a lovely stay with us was especially nice. We appreciate all of the wonderful comments and descriptions you shared here, and the recommendation as well. Thank you for your patronage, and we hope to see you again soon! Regards, The Management Team Best Western Plus Savannah Airport

"What's that smell?"

2
17/01/2016

Traveling home from a trip to Florida and stopped here for the night. At first glance it seemed fine however there was an odd odor in the second floor hallways, and the first room we were assigned smelled so overwhelmingly bad we immediately changed rooms. The only way to describe it was a blend of chemicals, dirty feet & too much air freshener. The room was large and the beds were comfortable- the bedding appeared clean but there was a lot of grime on walls, baseboards, corners and carpet. It was one of those places you don't want to take your shoes off in. Our window in our room leaked created puddles, that was a nice bonus! ?? The breakfast was bad- scrambled eggs were very watery so was the coffee. The bread was stale and they were out of many items (bagels, cereal, hash-browns, etc). The breakfast space is really cramped & the trash cans were overflowing. The pool didn't open until 10am which seemed really late so my kids did not have a chance to swim, but judging from the rest of the property I'm not sure I would have trusted the cleanliness of the pool anyway. I can say the gentleman who was working the night we checked in was very friendly, helpful & courteous. I would NOT suggest staying here. It's a shame because the location is great the rooms are big and at least some of the staff is terrific, but it was not enough.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Rebecca, We are so sorry to hear that you were dissatisfied with your recent experience at the Best Western Plus. Your comments are especially concerning to us, as this is not the typical feedback we receive. We will certainly address each of the concerns you listed here with the appropriate department heads in order to improve our guest experience. Thank you for this opportunity for growth, and we hope that you will visit us again soon to enjoy our improvements! Regards, The Management Team Best Western Plus Savannah Airport

"Excellent Stay inSavannah"

5
16/01/2016

Every aspect of the stay was excellent from helpfull staff to breakfast. Room with a King Size bed was very clean, spacious and very comfortable. We would highly recommend this hotel to anyone visiting the Savannah area..

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, What a delightful review! We're so pleased to see that your stay at our hotel was a great one. We love receiving feedback from our guests, and yours was especially nice. We appreciate the comments you shared about our helpful staff, our breakfast selection, and our clean, spacious rooms! We thank you for your patronage and for the recommendation, and we hope to see you again soon! Regards, The Management Team Best Western Plus Savannah Airport

"GREAT HOTEL IN EVERY WAY"

5
15/01/2016

I love the BW in Pooler, GA. The location (next to the National Eighth Air Force Historical Museum) side door and you are in their parking lot. The staff, breakfast and amenities are all terrific. Area to sit outside next to the indoor pool, fitness room. ALL the hotel staff goes beyond normal to be friendly, helpful and professional.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Carolyn, Thank you so much for this great review!! We're so happy that you enjoyed your most recent stay with us. The kind comments you've shared here regarding our staff, service, and location are greatly appreciated, and we will be sure to share them with the entire team. Thank you again, and please come back to visit us soon! Regards, The Management Team Best Western Plus Savannah Airport

"BEWARE! DO NOT STAY HERE!"

1
15/01/2016

MY son stayed here this week on business. The trip was booked through priceline. When he discovered his trip had to be extended one night he had to do so through Priceline. When he got back to his room last night all of his belongings were gone. At first the front desk denied any knowledge of what had happened. He filed a police report and this morning received a call from the "head of housecleaning". This individual said that they had packed up all of his belongings and taken them to the front desk where they gave them to a "third party" traveling with my son. There is no third party. So, if the housekeeper is telling the truth, then the desk staff handed over all of my son's belongings to a random stranger with no ID, etc. A call to Best Western corporate was a waste of time. They won't get involved since each hotel is independently owned, they just send a report to the GM.

"Nice hotel but not impressed with the room...."

3
12/01/2016

Close to the Savannah airport. Friendly staff. Full breakfast was fantastic with hot items, fresh fruit, pastries. In the evening there was free popcorn beside the check in desk. Comfortable beds. Large rooms. 42 inch tv, microwave, fridge, sofa bed, The rooms at first glance or on the internet look really nifty. But once we started really looking around it was renovated poorly. The valance was falling apart, there was a large ridge of plaster on one wall, behind the toilet hadn't been cleaned in ages. On the website it said they had happy hour during the week but that is no longer available. We were only here for one night so it met our needs.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: We appreciate knowing the things that please you as well as those areas that need our attention. It is our goal to provide the high quality standards you have become accustomed to from the Best Western Plus. I am sorry to hear that you were not pleased with the condition, maintenance issues & cleanliness behind the toilet in your room. You will be happy to know we are in the process of improving all of those issues and I sincerely apologize for any inconveniences that you experienced during your stay. We strive to please all of our guests and appreciate your comments. Kind Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Good Stay"

4
11/01/2016

We had a very good stay with a few minor exceptions: non-working hair dryer, sauna and hot tub not working. The room was upscale, roomy, and very quiet. The overall decor of the hotel is a bit gaudy, while trying to look modern. The 'modern' is a bit overdone, in my opinion,

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for taking the time to fill out our online survey with such positive and honest feedback! We are in the process of getting the sauna & hot tub in working condition again and maybe we can tone down the moderns of our property décor for you. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. Looking forward to serving you again in the future. Kind Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Terrible Odor in Hallway"

2
07/01/2016

If you want me to stay there again, do something about the odor on first floor in hallway. Smelled like **it. I liked the room. We needed the extra sleeping area. Easy on, easy off I-5, close to restaurants. I did not stay there on my way back

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Monroe, Thank you for taking the time out of your schedule to post a review. I apologize that your experience was anything less than satisfying. We value all guest comments, and will be sure to use them to improve our guest experience. Thank you again for the feedback, and we hope to be able to exceed your expectations in the future. Regards, The Management Team Best Western Plus Savannah Airport

"Great Place to stay."

4
05/01/2016

We stayed at the Pooler, GA Best Western while on our way to Florida. The first impression was of a very well maintained hotel. upon entering the lobby, this impression was enforced. The desk clerk was very helpful and offered us free popcorn, lemonade and coffee. Our room was very quiet, spacious, and clean for the most part. We did notice that the bathroom floor was sticky and dirty, in need of a good scrubbing. The bed was extremely comfortable. We will definitely stay here again.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Anita, We greatly appreciate your comments regarding your recent stay with us. We do strive to ensure all of our guests needs are met providing superior customer service. I will be sure to pass this onto our team. On behalf of the staff and myself, we look forward to your next visit! Regards, The Management Team Best Western Plus Savannah Airport

"Clean and comfortable"

4
05/01/2016

We stayed in a spacious, clean room. The staff at check in was very friendly and helpful. The breakfast area was clean and checked by the morning staff. She greeted us when we came to the area and checked on us when we were seated. We would definitely stay again.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Janet, Thank you so much for the fantastic comments. We are all about creating authentic experiences and I'm so happy you took a chance on us and allowed us to exceed your expectations. We hope to see you back here again soon! Regards, The Management Team Best Western Plus Savannah Airport

"Comfortable, clean but distinct smell in the room"

3
04/01/2016

Older hotel, that looks like it's been renovated rooms wher big and clean. BUT there was a terrible smell when I inquired , it seems they knew already. They said it was the carpet cleaner it smelled like cat urine or vinegar. Not sure what they are going to do about it. The staff was great.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Carol, Thank you for taking the time to review your recent stay. We are certainly very sorry to hear that you were displeased with your accommodations during your visit. We apologize for any inconvenience you experienced due to our carpet cleaning procedures, and we will do our best to improve such processes in the future. Thank you for the valuable feedback, and we hope to be able to exceed your expectations in the future! Regards, The Management Team Best Western Plus Savannah Airport

"Mixed"

3
04/01/2016

Every year we drive from Vt to Fl. We stay at lots of hotels in the savannah area. This hotel was basically good. They did accept the coupon from the coupon book. Mattress was very comfortable and room was large with pull out sofa micro and fridge. Here's why 3 rating: 1. Breakfast ends at 9 feels rush to get out. 2. Lobby smelled funny. 3. Room smelled funny. 4. Could smell indian food in hallway. 5. Ice machine on 1st floor was broken. 6. Water in gym broken. 7 most importantly the young lady at the front desk was a little bit rude and rushed us out at 11 AM and the maids in the morning were very obnoxious and we asked for a late checkout and received a lot of attitude we felt rushed out.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Matt, Thank you for reviewing your recent stay with us at the Best Western Plus. We are glad to see that you enjoyed your overall visit, but we are sorry that you were less than 100% satisfied with the service you received. We will certainly utilize your comments to make the necessary improvements to ensure we exceed our guests' expectations in the future. Thank you again for your feedback, and we hope to welcome you back soon! Regards, The Management Team Best Western Plus Savannah Airport

"Great hotel right of 95!"

5
04/01/2016

Loved this hotel. Everything thing was exceptional. Loved that this hotel had an indoor pool. Staff was friendly and helpful. Breakfast was good. Very convenient, right off Interstate 95. We would definitely stay here again.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Patrick, Thank you for this excellent review! We're so glad that you had a wonderful stay at our hotel. We appreciate the kind words you shared about our rooms, amenities, and staff. We thank you for choosing Best Western, and we hope to see you again soon! Regards, The Management Team Best Western Plus Savannah Airport

"Large rooms-Modern Design. Bathrooms/Plumbing Old"

3
03/01/2016

Large rooms-modern design. Bathrooms & Plumbing are old-modern sink/counter. Breakfast closes early 9:30 on weekends. Get there early they shut off light and clean up on the dot. They will take food right from under you to put away. Low class guests. One threatened to fight me in line for waffle maker. That was a first for me-add to crazy vacation stories!Staff I encountered not professional...rude breakfast girl, check out girl on personal phone call. Expensive quote at check in $199 booked on priceline for $101 in lobby.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Heidi, Thank you for taking the time providing us with feedback from your recent stay. I see that you enjoyed your stay but had a few inconveniences. I would like to start by sincerely apologizing for these inconveniences. I will pass your comments onto the correct team members to ensure that they are corrected. We look forward to serving you once again in the very near future! Regards, The Management Team Best Western Plus Savannah Airport

"Fun for all"

5
03/01/2016

It is worth the money that you pay. Comfortable and great staff. The rooms that we had were big and family friendly. The pool and spa was on the small size and the internet was slow. It is in a safe place for your car.

"Problems with rooms"

3
02/01/2016

We were awakened by phone near midnight and someone tried to enter room. There appeared to be a problem with assigning rooms . It did take a long time to check in. There was a comment that the computer was down.

"Bad air in rooms"

1
31/12/2015

My wife and I stayed in Pooler over Christmas and the air in the rooms were very debilitating. The first room we were given was awful . . . a combination of smoke, vapor, mold, and old air conditioner smell. We asked for and was given another room. This one was a bit better, but still had odors and very much smelled like hotel rooms did in the 80s. My wife has asthma and the next morning was having difficulty breathing. We were forced to pick up all our stuff, on Christmas, and move to another hotel. The hotel staff apologized but made no further effort to correct the situation. The next day my wife and I both had swollen glands that lasted three days, also due, I am sure, to the air problems. We had planned to be there 3 days and considering that we were at the end of a 10 day trip, it was really a hassle to have to change hotels. It looked like a cute hotel. I know it was an unusually warm December that might had stimulated mold growth, but it was really a terrible experience.

"Christmas 2015"

5
29/12/2015

I was very pleased with the staff and yt? he condition of our room, the breakfast was great and the the location was close to Savannah. All in all the stay was great. The rooms look exactly the way they did on the internet.

"very satisfied"

5
29/12/2015

nice people as we checked in. and good location as the gateway to Savannah,and close to a popular outlet mall and quite a few good restaurants.the next day we move to the downtown of Savannah,and stayed the night at another Best Western downtown, not only the room rate/price was higher but also the room was smaller and not as clean as this one. this is one very good Best Western.

"Christmas Holiday Stay"

4
29/12/2015

Better staffing at front desk during breakfast time. could also rearrange breakfast area for better customer flow. the room service and clean up was very good and those people I think deserve a raise.

"Overnight stay"

2
27/12/2015

Upon driving self down to Florida we hit a load of traffic we pulled off and stayed at the BEST WESTERN PLUS Savannah Airport Inn and Suites when we were greeted by a gentleman named Scott who was very busy answering phones and being very attentive to us at the same time Scott was working many hours upon our arrival he still had a very upbeat and positive attitude rooms with very clean and the beds were also comfortable thank you Scott from Allen and Patty from New York

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Patricia, Thank you so much for this excellent feedback! We're so happy to hear that you enjoyed your stop at our hotel. We know traveling can sometimes take a toll, so we're glad that you were able to get some rest in our comfortable rooms. We appreciate the kind compliments on our attentive staff, and we'll make sure to celebrate Scott's great service with the entire team. Thank you again, and please come back to visit us soon! Regards, The Management Team Best Western Plus Savannah Airport

"Nice hotel"

4
27/12/2015

Nice hotel with good breakfast. Large room, quiet air conditioning. Convenient to I-95. Lobby area very modern and clean. Beds very comfortable. Some rooms had fold out couch bed. The one in our room was not very comfortable. The mattress was very thin. It was OK for a small child. Under the couch was not cleaned and floor below was very visible. The rest of the room was clean. Modern updated bathroom.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Lynn, Thanks so much for this wonderful review! Hearing that our guests enjoyed their stay with us is so rewarding. We are very glad that you enjoyed your time with us, and we definitely appreciate your compliments on our location, decor, cleanliness, and amenities. We thank you again for both your feedback and patronage, and we hope you will visit us again soon! Regards, The Management Team Best Western Plus Savannah Airport

"Perfect place to rest"

5
26/12/2015

A lovely and restful place right off 95 with easy on and off. Lots of restaurants, grocery store and gas stations close by. Clean bright with delicious breakfast selections. This is the perfect mid way point to stop if traveling to Florida. Great value.

"Once a Year Every Year"

5
23/12/2015

Visit the area every year. Always stay at BW Pooler. Big rooms, decent breakfast(which makes it far better than most), value for the $$. Convient to highway system, airport and next door to the 8th Air Firce Museum, which is worth a couple of hours to visit.

"Pooler GA"

3
23/12/2015

The Management of this hotel is never concerned with the problems or concerns brought to their attention. One time there was an hotel employee that entered my room when the "Do not disturb" tag was on the door. They could never provide a reason for that.

"Long day"

4
16/12/2015

Myself and a few others put in a long day and was in need of a place to lay our heads. We tried another hotel that was just a little closer but didn't have any non-smoking rooms. We checked with this hotel and Scott was happy to assist us. The rooms were very nice and the bed was very comfortable. I only have two items that I had an issue with. The eggs were cold and mushy, I believe they needed to be cooked longer. The other issue was the attitude of the young lady who checked me out that morning, it seemed as if I was disturbing her. Overall, Nice place to stay

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear James, Thank you kindly for this great review! It's so rewarding to receive such nice compliments on both our staff and hotel. We are so happy that you had a nice rest after a long day, and even happier that you chose to stay with us at the Best Western. We do, however, regret that you did experience a couple of disappointments during your visit with regards to a staff member and a breakfast item, and we can assure you we will address these concerns with the proper departments. Thank you again for your patronage, and we hope to see you again soon!

"Best Western Plus was a plus!"

4
15/12/2015

This was a great hotel, with so many little extras. The King bed suite was very spacious, great mattress, clean, small fridge, microwave, lovely furnishings. Amenties include indoor pool, hot tub and sauna (which was broke during our visit?). Nice breakfadt with waffles, eggs, sausages, etc. Only negative was breakfast area was crowded, but shows how popular this place is. Great price too. Location is great, ne t to a Cracker Barrel, easy access to I-95 and cool museum right next door.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Keith, Thank you so much for this review! We're so glad that you enjoyed your stay with us at the Best Western Plus. Our goal is to provide each guest with a clean, comfortable room along with excellent service, and your comments let us know that we are succeeding! We appreciate all of the compliments, and we hope that you will join us again soon! Regards, The Management Team Best Western Plus Savannah Gateway

"Really nice stay in Savannah"

4
09/12/2015

My husband and I frequently stop along I-95 in the Savannah area on our way to and from Florida. We have particularly enjoyed staying at this property the last couple of years. It is clean, staff and courteous and helpful, the breakfast is wonderful, and it is close to lots of restaurants and amenities.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for this great review! We are so excited to hear that you've enjoyed staying with us for the past few years, and that this trip was no different! The comments you've shared here about our helpful staff, excellent breakfast, and convenient location are certainly appreciated, and we will be sure to share them with our entire team. We thank you for your continued patronage, and we will look forward to welcoming you back soon! Regards, The Management Team Best Western Plus Savannah Airport

"Terrible!"

1
03/12/2015

The unsatisfactory issues that I wanted to appoint (sauna,trash,smell, hot tub, bad service etc)have obviously caused problems in the past and nothing has been achieved to improve the Best Western standard.Management seems to apologize for months,but nobody is able to advise guests about the current issues. I see it as false advertising,because the reality of this hotel is not nearly comparable to what they offer. Never again!

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to share your feedback from your recent visit to the Best Western Plus. We are very sorry that you felt unsatisfied with your stay. We certainly value each and every guest's thoughts and feelings, and we will address each of your concerns with the appropriate department heads in order to provide a better experience for every visitor. We thank you again for your patronage and your review, and we hope to one day be able to overcome your initial experience at our hotel. Regards, The Management Team Best Western Plus Savannah Airport

"Consistently good"

4
03/12/2015

This is my 5th stay. Good ..clean.... staff is always ready to help and beds are great ! Price is great .. BUT....there are a few things I'm starting to see that are easy fixes in my mind. Until now I haven't posted pictures but it needs to be shown. Things left in the windowsill....mold growing around the TP holder and closet doors that won't close. Like I said easy fixes on things that make or break a comfort factor for us who travel weekly for business. Will I stay there again sure.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Dear Valued Guest: We appreciate knowing the things that please you as well as those areas that need our attention. It is our goal to provide the high quality standards you have become accustomed to from the Best Western Plus. I have shared your comments with our management team and we are working towards getting those issues fixed. We strive to please all of our guests and appreciate your comments and thank you for being such a loyal guest. Kind Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"cosy"

5
02/12/2015

well done staff were excellent. breakfast great the entrance was smashing i mean great. very well locate for our trip to florida will stay there on our way back. the beds were very comfortable and we had a good nites rest

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: WOW!!!! Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Kind Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"No....no.....Big no no!"

1
30/11/2015

Hands up for Best Western,but you def.want to stay away from that one! HORRIBLE smell, dirty bathroom, and unfriendly,untrained staff. Trash stored in hallway and the pool was a joke!Sauna did not work at all.Way to expensive, sorry but you are not on top of your game!

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Thank you for taking the time to share the details from your recent interaction with our hotel. We apologize for any inconveniences regarding the pool, sauna & the odor of your room. This, however, is of course no excuse for any less than friendly behavior from our staff, and for that we are very sorry. This is not the level of service that is standard at our hotel, and we will be sure to address this with our team. We thank you again for your candid feedback and the opportunity for improvement that it has afforded us. Kind Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Never again!"

1
30/11/2015

Unprofessional staff and hallways smelled like curry and trash! Trash was stored in hallway during my entire stay! Sauna did not work and the pool was not as shown as advertised. No pool towels either.Breakfast room was a mess and we were unable to sit down.Room was big and the bed was compfortable,but the bathroom smelled badly like urin! Had to finish my vacation in Savannah due to a fire in the morning! Staff informed us that it happens all the time in the same room,but the fire department didn't seem that relaxed about their attitude.We were fed up with a business card,because there was no manager there. The staff took over and we waited in line to ask a refund,but were absolutely shocked how the front desk responded to guests ahead of us.No class and no paitence to handle the situation. She was very unprofessional, so I didn't even try to get on her level!Obviously, I wanted to talk to a manager,but I took my children and checked out instead! I wrote the manager,but have not received an answer.We went to a Best Western in St.Augustine instead and received the usual great standard. Best Western-yes,but stay away from that one!

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: Please accept our sincere apologies for the issues you experienced during your recent stay. I can assure you that your complaints and issues are heard and will be resolved immediately. I can assure you that my management team is working hand in hand with Best Western Corp to assure my property meets and exceeds guest expectations moving forward. As you acknowledged in your response we are looking into this situation. However, this does not excuse the unpleasant variables that resulted in your disappointing stay. I can assure you that steps are being taken to assure this issue does not re-occur in the future. In the future I do hope you would be willing to give us another chance and let us make your next stay more enjoyable. Kind Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Good Place to Stay"

4
30/11/2015

This hotel was in a good location. Great Breakfast foods available and quality was good. The Sauna was out of order. The 3rd floor Ice Machine was out of order. The staff was very friendly and helpful. The grounds and access was good. The location was not found on two different GPSs. Gave me the wrong location first. We used our cell phones to locate the property. Overall a good value for cost and good service.

"Not the Best Western"

3
29/11/2015

The check-in receptionist was not friendly. When I first entered the room, the bathtub didn't look clean and had a hair in it. The breakfast station ran out of everything (coffee, waffle mix, bagels, eggs) multiple times because too many people were trying to eat and there was only one staff member trying to keep up with restocking everything, also the garbage cans nearby were overflowing. The hotel (hallways, lobby) had a strong weird odor. The pool did not look as pictured on website. The sauna was broken.

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as a learning tool to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. I will especially let management know of the issues during Breakfast and the Sauna not working. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Kind Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"great value"

5
29/11/2015

We stayed four days and found the staff and room to be great. Clean rooms, great breakfast and great location. our last night we were woke at 05:30 by the fire alarm sounding. The staff did a great job ensuring everyone evacuated the building. this particular morning was 37 degrees, the first cold snap. I'm a Florida Firefighter and I see this scenario often. The first time the heat kicks on after being dormant all summer, dust builds on the heating elements and when the heat turns on for the first time will burn the dust, producing a light smoke triggering the fire alarm. the Pooler FD arrived quickly and found no fire. The staff provided everyone outside with blankets. The on coming desk clerk gave us a 20% discount for the inconvenience. Overall I rate this hotel highly. One lady complained and demanded a full reimbursement because of the fire alarm, so if you read her review just know some people are just unreasonable and expect thing that are beyond others control. Just know the staff did the right thing by evacuating the building. "Life safety first" great job Best Western Plus!

MasterkeyHotels, Guest Relations Manager at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest: WOW!!!! Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. You are right safety first and appreciate your remarks regarding the upset guest. My staff did try their best that morning to comfort everyone & most of our guests were very understanding. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Kind Regards, The Team at Best Western Plus Savannah Airport Inn & Suites

"Worst Staff ,Misleading Hotel..Dont Need tobe a BestWestern."

1
28/11/2015

This is not only the worst hotel ive been in my whole life but also the staff is the worst untrained, I have ever seen anywhere in the while. We had a double queen room and we paid 120$. one of the bed was broken in the middle and on the sheet of the other bad there were hair on it so we had to sleep on the broken one! the room was smelly and definitely not worth 120 box! Non-smoking room reeked of smoke and Curry Powder. Carpet was loose in many places and looked like it had been flooded. Killed three beetles that were living in the bathroom. Cob- webs in every corner. Dark hair all over the sheets. HVAC unit was full of dust and Mold. Bathroom was filthy Molded. Left the room and got a refund. There was no way I would have stayed there. I have filed a complaint with Best Western Corp.

"Could be better"

2
27/11/2015

This hotel could be better! I usually use tripadvisors to book a hotel and find the reviews to be helpful. When we first arrived the hotel seemed nice. The decor was pretty, staff nice but the entire hotel smelled like Curry. Thankful our room did not have that obnoxious smell. I would not stay there again

"Call it haunted...I call it bad management!"

1
26/11/2015

Firstly, we arrived and our booking was not registered in the system. We waited a few minutes to get it all under control....not a big deal, staff apologized and our room was clean. However,the pictures of the pool area posted by the management are an illusion.The sauna was out of service and the "hot" tub stone cold. The next day we checked again and there was a nice doodle noodle surprise floating on top, so I didn't test the temperature. At 5:00 am the next morning the fire alarm rattled us out of bed, and when we checked the hallway we were overwhelmed with the smell of smoke. There was a fire on our floor.The receptionist was fantastic, she made sure she got all guest out of the hotel and I highly praise her. Thanks again! All guests were gathered outside and we had no choice,but to wait in freezing temperatures. It was very uncomfortable, because we didn't get a chance to get fully dressed.Five fire trucks arrived in a hurry. Children were scared and shivering and we waited outside for over an hour. After the fire department assured us our safety, we were gathered inside the breakfast area to wait until all issues in the second floor have been cleared. At that point people asked for a a General manager. At 7:00 the assistant manager swaggered in without any emotions,but a big amount of attitude. She was overwhelmed by customer feedback and absolutely unprofessional in handling the situation.The guests were clearly a problem for her and she seemed annoyed. The fire fighters got very angry with her as well, clearly stating that the fire was caused "again"by the same technical maintenance issue. We also heard the same statement from staff members that encouraged us to take action against the management. After the confirmation of the fire dept. all hell broke loose. The fire was caused by the irresponsibility of the hotel management. You are risking our lives, because you are not able to uphold the safety standard and necessary maintenance of a business. People started to check out, because they didn't feel safe. Others (me included) got together to get answers and a refund for the night, but there was only cold attitude, lies and undeniable arrogance in the air. We were told to address this issue to the General manager. Nobody was in sight, but we demanded to see one.We were told that he may,or may not come, but that we would receive a text message. People kept complaining, but left disappointed without a refund. We were told to stay in our rooms,but the small group that was left to "deal with"demanded a manager. Suddenly she ticked and felt "threatened" by "verbal complaining". For the information in all US states, it is an offense to threaten to (1) use a deadly weapon on another person; (2) injure another's person or property; or (3) injure another's reputation. None of us did that, but I guess some have the talent of making a mountain out of a molehill. Anyways, she called the police on us. We welcomed and supported her idea, but I guess it was a fake call, because the police never showed up. They surely were there in the morning to file the report against them! The "surprised" General manager finally arrived 6 hours after the incident. His delay proved to me his level of leadership and sense of responsibility.The icing on the cake was that he actually had the nerve to blame the fire on the guests and that a refund was out of question. He told us that we should consider it like a natural disaster, and after all,we were able to sleep till 5:00 am. Kindergarten, but unfortunately I didn't have crayons to explain to him nor his assistant what really happened. I saw no more point in arguing with them, they did a fine job in proving their complete ignorance on their own. Thanks to the great staff members that helped us during that time. YOU were there for all of us and have shown superiority, while others were absent.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Arca, Thank you so much for this extremely detailed story of your visit to our hotel. We value all guest feedback, and yours is no different. In reference to the fire alarm that you referenced in your account, we are very sorry that this safety feature disturbed your stay. We do understand that being awakened by such an occurrence can be quite alarming, and then being asked to wait outside while the building is cleared was chilly. We regret that you and your fellow travelers had to experience this, as an event of this nature would never be our intent. Additionally, we do have various policies and procedures in place that provide guidelines to follow in these types of situations, and we also regret that you found these unsatisfactory. We aim to keep a peaceful, pleasant environment for all of our guests and staff to occupy, and unfortunately, on occasions where this peace is disturbed, proper actions must be taken, up to and including involving authorities. This is, of course, a last resort that is utilized when all other options to address disruptive situations have not been successful. We do appreciate the politeness and courtesy that was shown following this action, and we do hope that the solution reached was amicable to everyone involved. We appreciate your patience and understanding as we continue to ensure the safety and satisfaction of all guests and staff. Regards, The Management Team Best Western Plus Savannah Airport

"Mixed feelings"

3
25/11/2015

Room spacious. Clean. Breakfast quite reasonable. Swimming pool not as in pictures with no changing facilities. No restaurant on site but couple of chain restaurants within walking distance. Good new shopping mall/outlets with large number of restaurants one junction along Interstate.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Peter, Thank you so much for posting this review from your recent stay at our hotel. We are so appreciative of the compliments you shared regarding our clean, spacious rooms and breakfast selection. We are sorry that the swimming pool and the surrounding area did not live up to your expectations. We value all guest feedback, and will definitely use your comments to further improve our service. Thank you again for choosing Best Western, and we hope to see you again soon! Regards, The Management Team Best Western Plus Savannah Airport

"Great Hotel!"

5
23/11/2015

We stayed at this hotel for a softball tournament and had 6 rooms total. Rooms were clean and staff was very friendly and accommodating. We would highly recommend this hotel. It is close to downtown Savannah, close to restaurants and shopping, and the breakfast was very good. I checked with all my parents and athletes and everyone said it was great and they would recommend it and stay there again.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you so much for this awesome review! It was a pleasure having you guys at the hotel, and we're so glad that everyone enjoyed their stay. We appreciate the compliments on our cleanliness, location, and friendly staff, as well as the recommendation. Thank you again, and we hope that you guys will visit us again soon! Regards, The Management Team Best Western Plus Savannah Airport

"Our Stay"

3
20/11/2015

We only stayed at Best Western in Savannah as a stop over for 1 night. It was convenient to downtown Savannah and close by to main roads and places to eat. We have stayed in Best Western Hotels in the past, and haven't had bad experiences. Staff is friendly and rooms are clean.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Kathy, Thank you so much for this nice review! We're so pleased that you and your family had a pleasant one-night stay at our hotel. We certainly appreciate the positive comments you shared here about our clean rooms, convenient location, and friendly staff. We want each and every guest to feel right at home when they visit the Best Western Plus, and we're so glad that you got to experience this. Thank you again for your patronage, and we hope you will stop by again anytime you're in town! Regards, The Management Team Best Western Plus Savannah Airport

"Great Beds and Staff !"

4
19/11/2015

We really like staying here and hope to for years to come. The BEST part is the Wonderful Beds ! We always look forward to a restful sleep. The room smelled of paint which we did not care for and there was no way to open the window to get fresh air inside. Thankfully we only stayed one night or would have asked for another room due to paint fumes. Still over all it is our Fav. place to stay

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you so much for this fantastic review! We are so glad you decided to come and visit us again. We aim to have the best room features for our guests, and it sounds like you really like our comfortable beds! We are very sorry that your room had an aroma of fresh paint during your stay; we do occasionally have to touch up our rooms to keep everything in top condition, but we regret that this interfered with your positive experience. We thank you again for your frequent patronage, and we look forward to your next stay! Regards, The Management Team Best Western Plus Savannah Airport

"Great weekend"

5
18/11/2015

This hotel was very nice. Clean, huge room, quiet, comfy bed, nice staff. There could have been a few shelves under the sink in the bathroom, you know us girls have stuff. We had a wonderful time. Went for the weekend to explore Savannah. Breakfast was wonderful, good assortment, wished there was butter for the waffles. Would recommend this hotel.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Judy, Thank you for this excellent review. It is truly rewarding for us to hear that our guests enjoyed their stay at our hotel. All of the comments you shared here on our clean, spacious rooms; friendly staff; and wonderful breakfast are greatly appreciated. We will also make sure to make the butter more visible from now on! Thank you again for sharing your experience with us, and we will hope to welcome you back soon! Regards, The Management Team Best Western Plus Savannah Airport

"comfort after a long day"

5
17/11/2015

After driving all day from early morning, my wife and I were looking for a relaxing evening. That's exactly what we found at this motel. Everyone was very nice to us. The only negative was the breakfast in the morning, especially the "eggs" It was identified as scrambled but looked like it was run over by a roller. This was something we never experience on other trips.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you so much for reviewing your recent stay at our hotel. We are so glad that you decided to stop and visit us after a long day's travel, and we're even happier to hear that you had a comfortable, relaxing evening. We certainly appreciate the compliments on our hotel and the staff. I do apologize that the eggs didn't appeal to you; we are constantly looking for opportunities to improve our guest offerings, and we will be sure to take your concerns under consideration for future improvements. Thank you again for choosing Best Western, and we hope to see you again soon! Regards, The Management Team Best Western Plus Savannah Airport

"very satisfied resident"

4
16/11/2015

I was very satisfied with my stay at the Best Western Plus in Savannah, Georgia. It was clean, decorative, comfortable, spacious, up to date, and functional. The staff was efficient, polite, and operationally sound.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you so much for this excellent review. We are so pleased that you had an satisfying stay, and that you enjoyed our spacious, clean rooms as well as our friendly, helpful staff. We appreciate the kind comments you've shared with us and your fellow travelers. We thank you for choosing Best Western Plus, and we hope to see you again soon! Regards, The Management Team Best Western Plus Savannah Airport

"BIG RED"

3
16/11/2015

Ensure before/after checking in the room is not still occupied before getting to room to find a do not disturb sign hanging on door knob and finding it is occupied or still needs cleaning, especially if your are short on time needing to be somewhere. Due to the screw up you end up getting to event late which to me is totally unacceptable, especially after you attempt to check in early but are told only after 3:00 p.m. and problems occur.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Leigh, Thank you for taking the time to post this review and provide us with information from your recent stay. I think from your feedback, that you experienced an issue with your room not being ready at check-in time, and for that we do apologize. This will certainly be addressed with our housekeeping team to make sure that each room is thoroughly prepared and ready for each guest at the time of their check in. We appreciate your patronage, and of course your feedback, and we hope to have an opportunity to exceed your expectations in the future. Regards, The Management Team Best Western Plus Savannah Airport

"Nice prroperty, but manangement leave a lot to be desired"

3
14/11/2015

The Property is clean and the room is comfortable. None of the room have the factory remotes so if you want to use your Laptop to interface with your in room TV you have to request a remote which took 45 minute for the staff to locate one. The management of this hotel is all about them and their money. Hotel guess are treated like a imposition. All the way up to the call at 11:05 on check out day asking me when I was getting out.. I told them as a Diamond member I am usually afforded the benefit of a late check out.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Jeffrey, Thank you so much for providing us with details from your recent stay at the Best Western Plus. While we are certainly very happy to receive the nice compliments on our cleanliness and comfortable rooms, we regret that you experienced some issues regarding the room's television remote and our standard check-out policy. We value all feedback, and will be sure to utilize your concerns and suggestions in our continuous improvements. We thank you for visiting us again, and we hope to exceed your expectations in the future. Regards, The Management Team Best Western Plus Savannah Airport

"Overall fine place"

4
13/11/2015

Met our needs well; we always stay at 3 star or higher. one person fell below expectations and the breakfast was a bit less than we wanted for our trip [If I'd been on business it would have been fine]. There is a Cracker Barrel near by/

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to review your recent stay at the Best Western Plus Savannah Airport. We are so happy that your location served your needs. We are sorry to hear that not all of our staff exceeded your expectations, and we will be certain to address the importance of excellent customer service to each and every one of our team members. Thank you again, and we hope to see you soon! Regards, The Management Team Best Western Plus Savannah Airport

"My Last Days"

5
11/11/2015

This was my last 2 days in Pooler, GA. My girlfriend and I stayed for two nights. The staff here are extremely professional. The room was impeccable, no complaints. If abs when I come back to this town, I would stay here again. I do recommend this hotel.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, What a delightful review! Thank you so much. We are thrilled that you were impressed by both by our product and service. We appreciate your business and look forward to seeing you again on your next visit! Regards, The Management Team Best Western Plus Savannah Airport

"Impressed"

4
10/11/2015

Overall I was very satisfied with my stay at this location. It was a bit further from Downtown Savannah than I had thought (15-20 minute drive), but that was my own fault. The quality of the rooms were amazing, my girlfriend and I really enjoyed are stay here and are definitely coming back with friends next time we come to Savannah. The rooms are clean and the staff was very friendly and went above and beyond to ensure we had a good time. Unfortunately, was too hungover to wake up on time for breakfast! :)

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thanks for your fantastic review. Our staff works hard each day to provide unforgettable experiences for guests, and we're overjoyed that you experienced just that. I have shared your feedback with our entire team. Thank you again for your feedback and we look forward to seeing you soon! Regards, The Management Team Best Western Plus Savannah Airport

"Odor in the room"

3
10/11/2015

There was a terrible odor in the room when we checked in. This was not the case on the last several stays at this hotel. We normally had good experiences at this hotel. Our next trip through Savannah we will try a different hotel.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you so much for taking the time to review your most recent stay at the Best Western Plus Savannah Airport. We appreciate your patronage, and value all guest feedback. We apologize that there was an unpleasant smell in your room on this visit. As you mentioned, this is certainly not the norm for our hotel, and we regret that your experience was anything less than satisfactory. We hope that you will allow us another opportunity to exceed your expectations in the future. Thank you again for your feedback! Regards, The Management Team Best Western Plus Savannah Airport

"Needs some improvements"

2
09/11/2015

Service was great, however as soon as we walked into our room our fire detector was beeping. Someone did come to replace the battery but it continued to beep. We had four staying in our room and I was told that their policy was for only three towels per room that each day I would need to come to desk to request the fourth towel. Dirty underwear was accidently found under the bed while looking for something which was just disgusting. On a more positive note the beds were very comfy, the bathroom was large and roomy and price was really affordable.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, We appreciate the time you've taken to share details from your recent visit to our hotel. We are very sorry to hear about the disappointments you experienced during your stay. We are very grateful for your patience and understanding as we worked to resolve these issues. We thank you for your patronage, and invite you to join us again soon! Regards, The Management Team Best Western Plus Savannah Airport

"Much better than I expected"

4
09/11/2015

I was pleasantly surprised by this hotel. It was clean, well maintained, and the staff is warm and friendly. I would stay again if I travel back to the area. My only complaint would have been about finding parking, but that didn't dampen my stay.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for this review! It's so great to hear that we were able to exceed your expectations. We are always very excited to hear from our guests, and especially when the comments are so pleasant! We appreciate your patronage, and your feedback, and hope to see you again soon! Regards, The Management Team Best Western Plus Savannah Airport

"Excellent hotel for the right price!"

4
09/11/2015

I was pleased with this hotel. The staff was friendly, the breakfast was good and the rooms were clean and spacious. The only issue I had was at checkout. I asked the front desk at check-in that I needed to split the cost of the room 3 ways with my friends who were staying as well. They said no problem, that I could do that at checkout. However, when I called to the front desk to make sure someone was there to check us out early Sunday morning, the lady at the front told me they had already charged my card the full amount. I was aggravated, but it was fine as my friends wrote me a check. Not a huge deal, just a lack of communication! Still a nice hotel and I was pleased overall.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for this great review! We're so happy to see that you and your friends had an enjoyable stay here with us at the Best Western Plus. The compliments you shared on our breakfast, staff, and rooms are greatly appreciated. We do apologize for the confusion with your method of payment at check-in, and we will address this with the staff. Thank you again for the feedback, and we hope to see you again soon! Regards, The Management Team Best Western Plus Savannah Airport

"Hotel ok, desk clerk rude and uncaring"

2
08/11/2015

My wife booked through hotels.com and had needed a rollaway bed. Hotel did not provide and was told by clerk that it was hotels.com fault. Made her feel awful and did not try to make it better. Told her it was her fault that the room was not right. Will never stay there again.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Jason, Thank you for taking the time to post a review of your recent visit to our hotel. We are very sorry to hear about the mishap that you experienced during your stay, and even more sorry for the manner in which the situation was handled. Regardless of whether it was our mistake or not, our staff is trained to handle all complaints, issues, and mix-ups with the highest level of care and customer service, and we regret that this was not the case during your trip. Please accept our sincerest apologies, and we hope to have another opportunity to serve you in the future. Regards, The Management Team Best Western Plus Savannah Airport

"Good for overnight "

3
08/11/2015

Overall, the hotel is nice and in a good location just off of I-95 (exit 102). Our room was large (king) and very clean. The bed was comfortable and pillows didn't just go flat when you laid your head on them. There was a breakfast buffet provided, but we did not eat so can't comment on it's quality. My main complaint there is only 1 elevator which is a pain around 8:30 in the morning. If I got a good deal on a room, I'd stay here again.

"Our Stay"

5
03/11/2015

This was a great hotel with excellent service! We had 5 people and slept in a suite. You could hear the freeway a little bit but room was nice and clean with a pull out couch/bed in a separate room. The breakfast area was nicely laid out and there were a lot of choices. Hotel located right next to Air Force Museum.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for this wonderful review. We are always so pleased to hear from our guests, and especially glad that you and your family had such a great stay. We appreciate the compliments on our excellent service, cleanliness, and delicious breakfast selections! We are very grateful for your kind comments as well as your patronage, and we hope to welcome you back soon! Regards, The Management Team Best Western Plus Savannah

"Amazing"

5
01/11/2015

This hotel is amazingly beautiful. From the water feature in the lobby to the vessel sinks in the bathrooms, this hotel is well appointed and beautiful. Breakfast was great with sausage and fried eggs in addition to all the favorites like waffles. The only con was that the Hot Tub wasn't very warm and had no handrail.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for this lovely review; we are so happy that you enjoyed your stay! Your wonderful compliments on our rooms, lobby, and amenities are certainly appreciated. We strive to offer our guests an aesthetically pleasant stay combined with comfort and excellent service, and your feedback lets us know we are achieving our goals! Thank you again for your comments, and we hope to welcome you back soon! Regards, The Management Team Best Western Plus Savannah Airport

"Good value - Average Breakfast"

3
30/10/2015

Group price was very good for 15 rooms ($74.00) Breakfast was weak. Ran out of coffee & butter..Twice in 4 days..Did have waffles but awful hard fried eggs, good sauages. Good staff, Nice large rooms, fully equipped..Great location next to Mighty 8th Air Force museum, a must see!!

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear James, Thank you for reviewing your recent stay at the Best Western Plus. We are so glad to hear that you had a good stay. We do apologize for any inconveniences you experienced during our complimentary breakfast hours; we will be sure to utilize your feedback to further improve our guest experience. We appreciate the comments you've shared here, and we hope to have the opportunity to serve you again in the future! Regards, The Management Team Best Western Plus Savannah Airport

"Good wayside stop on our journey south."

4
28/10/2015

Have had good luck with BW in other locations and this one worked as well. Located right off I95 near Savannah we were able to drop into town for a wonderful dinner. The room was large, clean and priced right. Only stayed a night, but will return on future trips.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Len, Thank you for this excellent review! We are so glad to hear from our frequent Best Western guests, and we're even more excited to see that you enjoyed your stay with us here at the Best Western Plus Savannah Airport. We appreciate the details you shared regarding our great location, spacious rooms, and cleanliness. We thank you for your patronage, and hope to welcome you back soon! Regards, The Management Team Best Western Plus Savannah Airport

"Nice but...."

3
27/10/2015

The lobby and Breakfast area was nice, however when heading to our room on the 2nd floor we notices a string smell of moth balls. We thought the smell might have been the laundry area but noticed more and more. The smell stayed with us even after we left, I could smell it in the car. The room was also very spacious and nice, however the smoke alarm was non existent. There was mold in the bathroom and the shower head was built for a giant. It was so high up and barely movable that I had to stand at the back of the tub to get into the water. Other than the few minor things, it was a nice hotel.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for reviewing your recent stay at the Best Western Plus. We're very glad that you enjoyed our furnishings and breakfast, but we're sorry to hear that you found our smell and shower unsatisfactory. We will utilize your comments to improve our guest experience, and we invite you to join us again soon to enjoy these improvements. Thank you again, and we look forward to seeing you soon! Regards, The Management Team Best Western Plus Savannah Airport

"good"

4
27/10/2015

Clean rooms and everything worked. Cleaning service just made the bed and not replace the sheets every time they came around. Twice during the five day stay the floor was not vacuumed. over all I would recommend this place as one of the better hotels I have stayed at.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Terry, Thank you for posting this positive feedback from your recent trip to the Best Western Plus. We are so pleased to see that you enjoyed our hotel, and we certainly appreciate the recommendation! We do apologize for the housekeeping error during your stay, we will be sure to address this with the department head. Thank you again for the details you've shared, and we hope to see you the next time you are in the Savannah area! Regards, The Management Team Best Western Plus Savannah Airport

"Excellent customer service??"

4
20/10/2015

Wonderful service from the manager Damian! My father lost his credit card at the hotel- he tracked us down and held the card till we could return. Thank you for a job well done! If I owned a hotel I would hire him for the manager position- he was very personable and went above and beyond to find us amd return the card.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for sharing this great review with us! We appreciate these wonderful comments you've posted here regarding our Front Desk Agent Damian. He is certainly an asset to our team, and we'll be sure to commend him on his excellent customer service and representation of our hotel. We are glad that you enjoyed your stay, and hope to see you again soon! Regards, The Management Team Best Western Plus Savannah Airport

"Enjoyable Stay"

4
19/10/2015

I was at the Best Western Plus for 3 days and nights for an annual military reunion. The hotel is very nice, the rooms large, clean and comfortable. The staff was very attentive to our needs. The hospitality room was plenty large to accommodate all the needs of the group of 30 I was with. I recommend this hotel to anyone.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you so much for this excellent review and recommendation! We're very grateful for the compliments you've shared about our comfortable, clean rooms, helpful staff, and accommodating meeting space. We certainly enjoyed having your group stay with us, and we hope that if any of you are back in the Savannah area you'll visit us again! Regards, The Management Team Best Western Plus Savannah Airport

"Helpful staff & good value"

5
18/10/2015

We stayed here twice. The first night we arrived after 11:30pm and the shuttle driver still picked us up. The staff was very friendly and welcoming. The rooms were large, very clean with good bathroom amenities. The breakfast offerings included lots of fresh fruit. The shuttle driver took us back and forth to the airport to pick up and drop off the rental car. He was very efficient and always smiling. The front desk staff were very helpful with suggestions and information. This is a wonderful motel for access to the airport that is reasonably priced and welcoming. We would definitely stay here again.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you! This review was truly a delight to read. We're so glad that you both enjoyed your time at our hotel, and we certainly appreciate all of the nice comments you've shared about our friendly and helpful staff, as well as our convenient location and amenities. It sure sounds like you guys had a great time in Savannah, and we will look forward to welcoming you back soon! Regards, The Management Team Best Western Plus Savannah Airport

"good choice"

4
18/10/2015

staff was very friendly and helpful, went out of their way to call us and then mail to us items we left by mistake when we checked out. Beds were comfortable and clean, breakfast was good, not great. We would definitely stay again

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for this positive feedback from your recent stay at the Best Western Plus! We're so glad to hear that you both had a great visit with us. We're sorry to hear that you forgot some items when you checked out of the hotel, but it was our pleasure to get those sent back to you! We thank you for your patronage, and hope to see you again soon! Regards, The Management Team Best Western Plus Savannah Airport

"Bed bugs - Flee! / Punaises de lit - Fuyez!"

1
18/10/2015

The room had a bad smell, we saw cockroaches and I have been bitten by bedbugs (more than 200 bites in one night). Don't stay at this hotel. La chambre sentait mauvais, nous avons vu des cafards et j'ai été mordue par des punaises de lit (plus de 200 piqûres en une nuit). Fuyez cet hôtel.

"Excellent staff"

4
17/10/2015

Room very comfortable, clean,nicely decorated. Minor maintenance issue with exhaust fan in bathroom. Lobby very attractive. Free popcorn and lemonade. Not too far from downtown. Good location. Very close to 95! We drove to the city for a delicious dinner. Savannah is beautiful!

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for this lovely review! Hearing that we were a part of making your trip to Savannah so wonderful is very rewarding, and we appreciate all of the great comments you've shared from your stay. We're so glad you chose to stay with the Best Western Plus, and we hope you'll visit again very soon! Regards, The Management Team Best Western Plus Savannah Airport

"Nice king suite"

5
16/10/2015

Very comfortable large king suite with a comfortable bed and a sofa and chair in a sitting area which was good for us since we met up with friends and it gave us room to visit. Breakfast was pretty mediocre. Never had boiled eggs only precooked warmed up eggs and sausage. They did have a waffle maker that made four small waffles which seemed to cook and taste better then the larger ones. The young women working the breakfast area was excellent. She had her hands full because of the flooding in Charleston the hotel had extra bus loads of people and she had to hustle . Because of the extra guests the breakfast area was overcrowded even though the hotel tried to encourage the bus groups to eat in a larger room they set aside for just them. As in a former review of another hotel, it seems that housekeeping only makes beds when you stay for more than one day. They don't clean up the coffee pot or cups. The man at the desk two nights of our stay was wonderful and went out of his way to make your stay a good experience. In the evening he was making popcorn for everyone. He was fun and very helpful with any of our questions. The hotel is located about 20 minutes from the Visitor Center and if you didn't go when there was work traffic it was easy to get there. They had a small pool which we didn't use.

"WONDERFUL!"

5
14/10/2015

Well worth time and attentive staff ! Will not be disappointed. Will stay again & again ! Please call hotel direct staff so very helpful and will be prepared for your stay. Clean quite very comfortable. Love the business class roomes ! Thank best western savannah!

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you! Just reading your delightful review of our property was so rewarding. We are very happy that you enjoyed your stay with us at the Best Western Plus, and were welcomed warmly by our outstanding staff. We will be sure to share your kind words with the team! We appreciate all of the great feedback you shared with us, and we will look forward to all of your future visits! Regards, The Management Team Best Western Plus Savannah Airport

"Anniversary Trip"

4
14/10/2015

The hubby and I stayed here recently as part of our anniversary trip to Savannah. Overall the service was great. Tesh, who picked us up from the airport was very friendly. Andrea who worked at the front desk was great with calling us taxis. The room was clean, nicely sized for two people. I liked that there was a fridge and microwave in the room, because it allowed us to save leftovers from our meals and eat them later. I did think it was weird that the fridge/microwave console also doubled as dresser drawers and TV stand. I definitely have never seen that before. I also liked that there were so many outlets to charge our devices. The breakfast was good, but I felt that there could have been more variety in the offerings every day. Over the 4 days we were there, I ate the same thing every morning. It was delicious but a little variation would have been good. My one complaint about the room is that the toilet had an odd, loud post-flush sound that lasted for a minute or 2 after a person had flushed the toilet. All in all, the hotel was very well kept and I loved that it is within walking distance of a museum, an amusement park/game center and a Cracker Barrel. Would recommend to anyone coming to the Savannah area.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you so much for sharing the details of your recent visit to the Best Western Plus. We are so happy to hear that you and your husband had such a nice stay, and we're honored to have been a part of your special trip to Savannah! We'll be sure to pass along your compliments on our friendly staff, comfortable rooms, and convenient location to our entire staff for encouragement. We certainly appreciate your patronage, as well as your feedback, and we hope that you will return the next time you are in Savannah! Regards, The Management Team Best Western Plus Savannah Airport

"Clean great staff"

4
13/10/2015

When we walked in someone was cleaning the floors! I was impressed! The rooms were clean the hall was clean and the staff was very happy and friendly. Breakfast could have been a bit better. We were there 3 days and the first day it was good but not so good after that.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for this review from your recent stay with friends at the Best Western Plus. We are so glad you enjoyed your stay, and we greatly appreciate the positive comments you've shared on our cleanliness and staff! We do apologize that you were not completely satisfied with our breakfast selection for the entire stay, and we will certainly take these concerns into consideration for future improvements. Thank you again for providing this feedback, and we hope that you will visit us again soon! Regards, The Management Team Best Western Plus Savannah Airport

"we had a beautiful time"

4
13/10/2015

we had to stay for almost a month. we enjoyed the stay and stuff were lovely. The hotel was in a good area and the stuff were so helpful. the only issue I could say which we were happy, some days the cleaning wasn't good.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for reviewing your recent extended stay at the Best Western! We were so glad to have you with us, and even more excited to hear that you enjoyed your time at our hotel. Being away from home for so long can definitely be interesting at times, and we aim to provide our guests with a home away from home! We are grateful for the wonderful comments you've shared, and we will be sure to pass along these kind words to our entire staff. Thank you again for your patronage, and we hope to see you again soon! Regards, The Management Team Best Western Plus Savannah Airport

"nice"

4
12/10/2015

great staff nice location easy access to highway I95 and highway 80, good access to Savannah, easy good rest. in the area the mighty 8th mus. is next door, worth the trip very informative, breakfast was just a normal breakfast very clean and kept clean during the day inside pool only thing people with children and everyone needs to remember that there are folks asleep in there rooms at 10 at night and to try and have some respect for those folks! That happens everywhere!

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Wava, Thank you for taking the time to share feedback from your recent visit to our hotel. We are so glad that you enjoyed your stay with us. We certainly appreciate the comments you shared with us and your fellow travelers about our convenient location, area attractions, and amenities. I am very sorry to hear that you experienced some noise disturbances from other guests during your visit. Anytime this happens, please feel free to notify the 24-hour front desk staff. Thank you again for choosing Best Western Plus, and we look forward to seeing you again soon! Regards, The Management Team Best Western Plus Savannah Airport

"Happy :)"

5
12/10/2015

Great, clean. Its a small town so there aren't a lot of options but I felt this was one of the best options. Great deal, nice people. Bonus that they had breakfast in the morning. Nice features like the pool, sauna, etc. Also great wi-fi.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Miriam, Thank you for reviewing your recent stay here with us at the Best Western Plus! We're so happy to hear that you and your family found our location, staff, and amenities satisfactory to your needs. We want all of our guests to have a wonderful, worry-free stay when they visit us, and we're glad you were able to experience this! We appreciate your feedback, and we invite you to join us again anytime you're in town! Regards, The Management Team Best Western Plus Savannah Airport

"Customer Service excellent"

5
12/10/2015

Great stay Great people I've stayed at a lot of places and this best western in pooler had the nicest staff very friendly and down to earth people. Would definitely stay again. Thanks guys for a great time.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you so much for this rewarding review! Friendly, genuine hospitality is what we strive to offer each and every guest here at the Best Western Plus, and your comments let us know we are achieving that goal! Thank you so much for the kind words you've shared, and on behalf of the entire staff, we will be looking forward to your next visit! Regards, The Management Team Best Western Plus Savannah Airport

"Lazy people at breakfast"

2
11/10/2015

Bib room and big tv. The lobby is modern but thats it, the rest is oldfashion and there is a smell. Breakfast: this was nothing, a black man in a blue t shirth did do Nothing for the eggs we had to wait 40 min. The only thing i have eaten was a toast; REPLACE ALL THE PERSONEL. Shower is not good, very noisy hotel. For us this is a Best Western MIN ! ! !

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to post a review of your recent visit to the Best Western Plus. From what I can understand, you were disappointed by a few instances during your stay, most notably our breakfast. The gentleman you referred to is in fact not our breakfast attendant, so he was rightfully unable to supply you with more product, however I do apologize for the delay you faced from our busy breakfast rush. We are steadily looking for ways to more efficiently serve our guests, and your comments will surely help. We will take each and every concern into consideration for our future improvements. We hope that you will visit us again in the future to experience these improvements for yourself. Thank you again for your feedback! Regards, The Management Team Best Western Plus Savannah Airport

"Stay in Pooler, GA"

5
10/10/2015

We were very impressed wth Best Western. Room was big, clean and comfortable. Breakfast was very good and was varied everyday. We had a very pleasurable trip. Would recommend this Best Western to anyone.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Alfred, Thank you so much for this excellent review and recommendation! We are truly delighted to hear that you and your family enjoyed your spacious, clean accommodations, and our delicious breakfast selection. We aim to not only meet, but exceed our guests' expectations, and your comments let us know that we are doing just that! Thank you for choosing Best Western Plus, and we hope to see you again soon! Regards, The Management Team Best Western Plus Savannah Airport

"Great Hotel"

5
08/10/2015

The room was large, clean and had very comfortable beds. The front desk personnel and shuttle driver were exceptional in assisting us during our stay. The breakfast was nice with multiple choices of items. Highly recommend this hotel.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Carole, Thank you so much for this lovely review! We are so glad you enjoyed your stay and were able to take advantage of some of our convenient amenities like our hot breakfast and complimentary airport shuttle! Your kind words on our hotel and the staff are greatly appreciated, and will be shared with the entire team. Thank you again for your patronage and the recommendation, and we hope to see you again soon! Regards, The Management Team Best Western Plus Savannah Airport

"Bri goes Gray"

2
06/10/2015

The Room smelt disgusting. There was a spray being used to mask the odor of mold and mildew. Allergies were on high alert. Some in the wedding party could not run the A/C because of the smell. Some people in our party were overcharged for their stay. The front desk said they could override the charges because it was management that processed the bill. We had to evacuate the hotel at 6AM because of the smoke alarms Great way to meet the bridesmaids and groomsmen in their PJ's. Checked out and gladly paid $80 more a night in Savannah for a healthier nights sleep

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Patti, Thank you for taking the time to post a review from your recent stay at the Best Western. We are very grateful for the positive ratings you gave us on our location, service, value, and sleep quality. However, we certainly regret that you did experience some disappointments during your visit. We apologize that your room did not smell fresh upon your arrival, and we are especially sorry for the disruption caused by the fire alarm that was activated during your stay. We will be sure to address each of your concerns with the appropriate department heads to ensure solutions are found. Thank you again for your feedback, and the chance you've given us to improve. Regards, The Management Team Best Western Plus Savannah Airport

"Yes, yes, yes!!!"

5
06/10/2015

A wonderful facility for a 1-year old to thoroughly investigate. He loved the room (and so did we) and he really enjoyed the breakfast the next morning. We were on our way to a cruise. Try it - you will love it.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for this delightful review! We are so glad the whole family enjoyed their visit to the Best Western Plus, and had the chance to explore everything we have to offer. We are so glad that you decided to stop by on your way to your cruise, and even happier to read all of your positive comments. We will be sure to pass along your kind words to the entire staff for encouragement, and we will hope to see you all again soon! Regards, The Management Team Best Western Plus Savannah Airport

"Bus Tour Stop"

2
05/10/2015

When we arrived we were quite impressed until we entered the hall near our room, the smell was awful. The staff was spraying the hallway with a mist of some kind. When we entered the room we were again pleased, it was relatively clean and a suite. When my room mate awoke in the morning she thought I had just finished showering as she heard a dripping noise. She looked over at my bed and I was still there so she investigated and found the floor soaked and water dripping over the tub. The problem stopped and then started again, obvious to us, that it was people above us showering. When we went to breakfast we reported our problem to the desk and they informed us we would have to let maintenance know at nine. I told them we would on our tour by then so they jotted it in a notebook. When we returned that evening we asked if the problem had been resolved and the clerk told us the room above was vacant. The next morning we awoke to the same problem but the leak had extended to over the toilet. We reported it to our group leader who witnessed our problem. She spoke to the front desk and they moved us that evening when we returned. No apologies or compensation was made!!!!

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Judy, Thank you for providing us with feedback from your recent stay. I am glad to hear that your stay was comfortable, but I apologize for the shortcomings you experienced, most notably in your room's bathroom. I have shared your comments with the proper department heads to ensure these situations are remedied, and I hope you will accept our sincerest apologies for the mishap. Thank you again for your time, and I hope we will be able to exceed your expectations in the future! Regards, The Management Team Best Western Plus Savannah Airport

"service/conditions"

1
02/10/2015

The lobby had a strong odor of bleach covering some unidentified odor. The tile in the bathroom was loose with missing grout. The shower piping was loose in the walls. The tub did not drain. The room had a strong musty smell. The next morning at breakfast we got there right at the end of breakfast which we did not realize. Instead of simply waiting for us to fix our plates, the employees were all around us grabbing food to put away. I waited at the desk for quite some time to report the tub drain problem and the employees putting up the food kept looking at me. I finally asked someone if anyone was working the desk and it was one of those employees! When I told her about the tub she said she would let maintenance know. No apologies or offering any kind of concession for our inconvenience. Would never visit this entire chain again. Was really disappointed because trip advisor had rated it well.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear Melanie, Thank you for taking the time to review your recent stay at the Best Western. We are very sorry to hear that your trip was less than satisfactory. Your comments are especially concerning because as you mentioned, these are not the types of reviews we are accustomed to receiving. We will be certain to address this situation with the proper departments to make the necessary changes and improvements. We apologize for the level of service you received, as well as the issues you experienced in your room, and we hope that you will allow us the opportunity to overcome your initial impression. Thank you again for your feedback and your patronage. Regards, The Management Team Best Western Plus Savannah Airport

"Best Western PLUS Savannah Airport"

5
30/09/2015

A very nice and clean hotel. It looks very modern and clean. the hotel is less than ten minutes from the airport and less than 20 minutes to historic Savannah and river area. There were many choices for breakfast but the hot items were not kept warm enough.

MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review
Dear James, Thank you for taking the time to review your recent visit to our hotel! We are so pleased that you remarked on our modern look and cleanliness. Hearing that our guests enjoyed their stay, and found our location convenient and satisfactory to their needs is truly rewarding, and we will be sure to share your kind comments with our staff. We do apologize that you didn't feel our breakfast items were warm enough, but I assure you we keep all items, hot & cold, at proper holding temperatures for guest safety and enjoyment! Thank you again for your feedback and your patronage, and we look forward to your next visit! Regards, The Management Team Best Western Plus Savannah Airport