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Best Western Plus Hotel City Centre/Centre-Ville, Québec City

4.0/5  - basé sur 1587 notations.
330 De La Couronne, G1K 6E6, Québec City, Canada - See map

Our downtown location, unbeatable rates and quality amenities make staying at our Quebec City hotel an easy choice. Enjoy free Internet and a relaxing dip in our indoor pool. We understand that even if you're here for business, you deserve a Quebec City hotel that puts your comfort first. Located 15 minutes walk from the old city and close to numerous events, it's easy to get anywhere, whether it's a meeting, family reunion, tradeshow or top attractions. Hotels in Quebec City are known for hospitality, but we go beyond with the best service, quality and amenities. For hotels in downtown Quebec City surrounded by some of the top attractions in the province our property is the perfect choice. Videotron Center and the cruise terminal are a short drive from our property. If you're docking in town and looking for a comfortable, cool and spacious place to stay, our Quebec City hotel delivers. If a tradeshow is what brings you to town, just minutes away is our Quebec City Convention Centre hotel. We are close to the train and bus station, so using public transportation has never been easier. Our hotel in Quebec is designed to make your stay as smooth as possible. Enjoy free Internet and free local calls, which is especially enjoyed by business travelers. Our location is close to the offices of Ubisoft, CGI, Le Soleil and numerous other businesses and agencies. Located in the downtown area, the best of the city is at your doorstep. We're a pet-friendly Quebec City hotel, because we understand that the whole family being together is what makes a trip special. Best Western Reward members and CAA/AAA members will feel right at home, and we're a green hotel so there's no worry over your carbon footprint. Promotions and packages are available for a number of guests. Can we do anything more to help you enjoy your stay? Simply ask one of our friendly staff members. Book a room at Best Western Plus City Centre/Centre-Ville today and enjoy the best rates! Thank you for your interest in Best Western Hotels!

Best Western Plus

Hotel City Centre/Centre-Ville

LABEL_ITINERAIRE

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Hotel advantages

  • Heated pool
    Heated pool
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Gold
 
based on 1565 guest reviews
NOTE ISSUED
Excellent
499
Very Good
723
Average
242
Poor
70
Terrible
31
REFER TO NOTICE
Business Business
165
Couples Couples
575
Family Family
497
Friends getaway Friends getaway
192
Solo travel Solo travel
66
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Clean quite hotel with friendly staff"

4
14/09/2018

Stayed here for 4 nights. Arrived in the middle night with no reservation. The front desk girl was very polite & accommodating. The hotel is located in the downtown area of the city. If you want to go to the Old Town area where there are many restaurants & gift shops (main tourist area) you will need to walk up hill. And when I say that I mean literally up hills. We walked up & back. You can also take an Uber or bus or drive, but parking can be an issue. Speaking of parking. This hotel does not have a parking lot. It's only valet. We were a little concerned about this but it worked out well. Our car was always ready for us within a few minutes. The hotel is very clean & the entire staff is friendly. The room we had was large enough for our family of 4. Mini fridge. It was also nice having the option to turn the TV to English. There wasn't to many places to eat close by. The restaurants also close by 9-10pm. We had breakfast at the restaurant one morning, but never returned. It wasn't that great. There was a little store on the next corner where you can get beer, wine, snacks and such from. The pool was small and not very clean. It was also cold. Went in and right out. We enjoyed our stay overall.

"fairly good location"

4
13/09/2018

the location is a little far from the actual old town, but is quite close to bus stops etc. there are a few restaurants right across the street. the rooms is a bit like express hotels and not that luxurious.

"Great room, great service"

4
13/09/2018

We had a disappointing visit the week before, however, this visit certainly made up for it. The staff were very accommodating when I asked if it was possible to check in early. I called around 12:30 and we arrived in Quebec around 2:30 and were able to check in without any problems. The room was very nice! The only reason that I did not give it 5 stars was because breakfast was not included and the parking was 26.50 per night. We stayed at four other Best Western that week which included both breakfast and parking

"Comfy & BW great"

5
11/09/2018

I always count on Best Western - even outside the USA. Great room, tea provided with the coffee maker in addition to coffee which I appreciate, comfortable bed, good food at the restaurant & great service, BW rewards loyal customers. .

"Great spot"

4
11/09/2018

I have no issue with this hotel. It is everything that the writeup says. The staff on the other hand are superb, they are there to make sure that your stay is enjoyable and do it with ease. An easy walk to Old Quebec so who could ask for anything more,.

"Lovely hotel, average location"

4
30/08/2018

The hotel itself is great - a very clean, comfortable room, a helpful staff, and great amenities (I particularly enjoyed the pool and workout room). The hotel is located in a very nice neighborhood, but is a bit of a hike from the main attractions in Quebec City. It's a 15 minute walk from the train station, and roughly a 30 minute walk to Old Quebec. Under normal circumstances, I wouldn't mind this - the walk gives you a perfect opportunity to check out the beauty of Quebec. However, it was my bad luck that the city was hit with a massive blizzard my last day in town, making the streets virtually impassible. Obviously, this isn't the hotel's fault - this was the risk I took by visiting Quebec in early April. I would recommend, though, getting a bus pass if you're going to be in town a few days (the bus system is QC is relatively extensive and reliable). Overall, I would absolutely stay here again!

"Great hotel in a convenient area"

5
28/08/2018

We liked this hotel very much. The price was good for QC. If you book through bw they offer a AAA discount. The rooms were clean, modern, pretty, with comfortable beds and they are quiet. Wifi worked well. There is a fridge in each room and plenty of room for luggage, etc. I like the area very much. It is within walking distance to the main sights, albeit up a hill. There are many nice restaurants nearby. For breakfast, I'd recommend La Boite a Pain or even the Starbucks. There are many nice restaurants nearby (e.g. on Rue St Joseph). Check the reviews before you go because some of the restaurants nearest the hotel have terrible reviews. There is a small supermarket and a cvs-type store about a block away. The hotel works well if you're driving. The entrance is on a side street (Rue du Roi) so you can drop off luggage, check in with no hassle. There are many public garages nearby so you can self park for half the price the hotel charges for valet. The hotel has a pool and a restaurant, but we didn't try them. One potential negative. The hotel is pet-friendly so you would not want this hotel if you don't like dogs. I don't like pet-friendly hotels (sometimes the rooms are smelly) but we had no problems with the rooms at all. I would definitely stay here again.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear nysingle, thank you so very much for this quite thorough and accurate review of our affordable hotel in downtown Quebec City. Actually, your review is so complete that I do not have much to add to it that could further help tripadvisor users in their quest for a great establishment. One thing I would like to precise regards our valet service that bears a cost of 26.00$ plus taxes per night with free, unlimited in-and-out access to your vehicle. Although we do think this definitely represents the most convenient option to park your car in a secured place without too much hassle, there are indeed several public parking that can easily be accessed from our location. Our front office personnel or our valet attendants can precisely guide you to those lots by highlighting their location on a map of the area. Then, we are proud to be pet-friendly since 2007 but we also want to reassure our other visitors that we take all the necessary steps to make sure the presence of those furry little creatures goes unnoticed to future residents. After a room welcomed a dog or a cat, a thorough clean-up of the room is done with hypo-allergic product and extra care goes towards eradicating any odor that could remain. In more than 11 years, none of our visitors ever mentioned either having an allergic reaction or experiencing any discomfort due to the odor. For the rest, all information you provide are really accurate so there is no point on continuing answering your review of our affordable hotel in downtown Quebec City. We are eagerly waiting your next visit. Best regards!

"VALUE & CONVENIENCE"

4
13/08/2018

Had business in the Port of Quebec at the end of last month (July 2018) and stayed 2 nights at the Best Western City Centre. Great value and great convenience and just a pity that I had to work late as appears a great location for many interesting restaurants. Next time in Quebec City I know where I am staying as this hotel offers great location, great convenience and a good price

"Not much to look at on the outside,but great on the inside"

4
08/08/2018

This hotel is a little off the beaten path but not too far from the tourist spots in Quebec City. While it doesn't look fancy on the outside, the inside is great. The staff is very helpful, the rooms are spacious, clean,and comfortable, and appear newly redecorated. Great shower! The Bistro is a great place for a very good breakfast. I would recommend this hotel for comfort and price.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dera Tulsajohn, thank you for your comments on your stay at our newly renovated hotel in downtown Quebec City. Since this past fall, our property is undergoing some major renovation. As of August 2018, 2/3 of our rooms have been getting a brand now look with the replacement of every inch of tapestry and carpet for new materials, and the rest of them will receive the same treatment before the end of 2018. Same goes for our corridors, with our main lobby and the one in front of our restaurant Bistro le 330 being redone in order to keep them up to our high standards of excellence. Speaking of excelling, Bistro le 330 certainly meets that objective with a great breakfast served every day starting at 7:00Am, served either as an “a la carte” menu or an American Buffet as well as a varied North American Bistro-style menu for diner available every evening between 5:00Pm and 10:00Pm. Both breakfast and dinner can be delivered to your room during the restaurant's opening hours. To conclude, I do find your mention of our location as being “off the beaten path” to be a bit harsh, if not slightly inaccurate. Although it is true that we are not right in the heart of old Quebec City, it should not take you more than 15 minutes by foot to reach its main entrance, Saint-John's gate, although the walk is mostly uphill. City buses and taxis are valid alternatives to strolling upwards, with many stops for both situated just around the corner from our location. Well then, once again thank you for this review of your stay at our newly renovated hotel in downtown Quebec City. We will be glad to welcome you again on your next trip to beautiful Quebec City, l'Accent d'Amérique. Best regards!

"Excellent hôtel with good quality of service"

5
08/08/2018

I was staying 4 nights in August with my 2 teenage daughters at this hôtel. Good: What did you like? What we've liked the most was quality of the services and the equipments of this hotel. The staff at the reception was very helpful and friendly. The room was clean and bed really confortable. We've liked especially the location of this hotel at less than 15mn walk from « Porte St Jean ». The in-door swimming pool is beautiful and decorated with Wall paintings... Really awesome. I never saw something so nice! There is a safe in the room and gym equipments next to the swimming pool. We've not use the valet parking but the public parking next door which is cheaper. Overall, I recommend this place for the good location and the quality of services in general.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear llobz, on behalf of all my colleagues, a heartfelt thank you for posting such a thorough and accurate review of your stay at our family-friendly hotel in downtown Quebec City. First, I am glad that our amenities and services catered well to the needs of all your family such as our heated indoor pool, exercise room, comfortable bedding, not to forget our complimentary high speed WIFI connection available throughout the hotel. Add this to a very caring, knowledgeable and professional staff and you get the perfect place to stay not only as a family but also as a couple or a business traveler. Speaking of our personnel, we have bilingual employees available 24 hours a day 7 days a week to answer every question you may have and of course to intervene in case some issues occur during your stay. We therefore encourage our visitors to never hesitate to seek their assistance, as it till be a pleasure for them to assist you at all time. As for our location, we are just a kilometer away (or 15 minutes walking as you noted) from the main touristic area, in THE new trendy neighborhood in Quebec, Quartier Nouvo Saint-Roch. As you pointed out, this hidden gem is filled with great eateries, pubs, bars, show venues, theatres and other services such as grocery stores and pharmacies, all these amenities within easy walking distance from our location. Gare du palais, Quebec's main train and bus station is also just a few blocks away and, speaking of busses, we are part of the biggest city bus stop in town, Place Jacques-Cartier, that includes more than 80 bus routes to and from all destination you may think of in the vast region of Quebec. So one la time, thank you so very much for those great comments on your stay at our family-friendly hotel in downtown Quebec City, loking forward to welcome you back on your next trip. Best regards!

"Lovely"

4
07/08/2018

Great service, clean hotel! Very accommodating and close to everything. Nice restaurants walking distance. Lovely decor as well!! Loved that I didn't have to worry about parking my car! I always het anxious about that. Employees are extremly qualified as well!

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Marie R, thank you for sharing your thoughts on your stay at our hotel with valet parking in downtown Quebec City. On that particular aspect of our establishment, I could not agree more with your statement that our valet service erases any bit of anxiety related to finding a secured parking lot to leave your car in an unknown city. Priced at 26.00$ plus taxes per night with free, unlimited in-and-out access to your vehicle, the only thing you have to worry about when using it is to leave it our drop-off zone, ask one of our valet attendants for a hand in unloading your luggage and hand your keys to him. From there, he will take good care of your car by driving it to one of secured lots and bring it back at any time you might need it, which can be done by simply dialing a 3 digit extension from the phone in your room. Then, switching to another topic of your review, we are indeed located near some great eateries like l'Affaire est Ketchup, Les Salles Gosses, le Café du Clocher Penché and Le Bureau de Poste, but also some funny-concept bars and pubs such as the Macfly, an 80'arcade-themed bar or the E-lounge LvlOp, along with micro-breweries like Noctem, Korrigan as well as other entertainment-related venues. All those businesses make our neighborhood Quartier Nouvo Saint-Roch THE new trendy place to explore in Quebec City, one that is still quite unknown to most tourists. So to conclude this response I would only like to thank you one last time for this review of your stay at our hotel with valet service in downtown Quebec City, hoping to see you back on your next visit to our lovely town. Best regards!

"Its pretty decent hotel with nice staff"

4
05/08/2018

Nice hotel and pretty good location. I'm not sure about the value wise since the room doesn't have much character but everything you need is there! Valet parking was good and fast! staffs are there to help and bars are close to hotel within walking distance .

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear J P, we are grateful that you wrote this compliment-filed review of your stay at our well-equipped hotel in downtown Quebec City and published it on Tripadvisor, the most trusted hotel review site. To begin, we do offer a visitors every feature the modern traveler might require such as a heated indoor pool, an exercise room, business center and of course a free high-speed WIFI connection available throughout our entire property. As for our rooms, natural memory foam mattresses wrapped in a deluxe, silky triple sheets linen and Danby mini-refrigerators are just a sample of their high-quality equipment you will find in all of them. Moving to another topic you raise in your review, you are right about the many bars having addresses just a stone's throw away from our establishment, but then there is so much more. Quartier Nouvo Saint-Roch, the neighborhood at the heart of which we are standing tall, has blossomed over the past several years into THE trendy place in Quebec City while still being quite unknown to the majority of tourists, who still prefer the more traditional charms of the Old Quebec, which by the way is only about 15 minutes walking from us. Just a block south of our location, you will find a plethora of awesome restaurants offering some unique dishes, pubs with original concepts like an 80' arcade bar or an E-lounge, show venues and theatres showcasing music and plays of different genres as well as many services such as local grocery stores, pharmacies and other. To conclude, I would like to mention that 2/3 of our rooms have been recently renovated in order to give them a fresh look, and that the 1/3 left will be completed by the end of 2018. Although it is possible to request for a renovated room, we can never guarantee availability on the day of arrival. So again, thank you for these comments on our well-equipped hotel in downtown Quebec City, hoping you will renew the experience on your next visit to our beautiful city. Best regards!

"Thanks for all!"

4
02/08/2018

It was easy to manage the room.Personel was so kindly and helped me to choose some events too.Hotel is very comphy,room quite enough..There is only one problem is the room has bad smell.It maybe comes from carpet..It was really bad.

"Nice comfy bed, helpful front staff, but still underwhelmed"

3
01/08/2018

A few things. As a Visitor walking uphill throughout the City for 5 days, a spa area is a must. At the very least a hot tub for very sore legs and feet and to relax. The pool was not sufficient and had lots of children in it, past 9pm (when it was supposed to Adult swim only which was not enforced) and past capacity. In addition, I asked for the room to be FULLY cleaned everyday, (I even left extra for tips) as I have a thing about cleanliness (in my home and when I am on vacation) The room was not fully cleaned everyday, we noticed that there was still stuff in the carpet, soap dish not cleaned out in bath area ( wet and soap scummy, and I even threw out the used soaps for them myself!). Only garbage dumped out one day it seemed. Also I asked for extra shampoo's, soap, coffee, towels on the card and told them about full cleaning everyday on the same card and gave it at the front desk etc as there where 3 people staying in the room, we needed extra supplies. I had to go to the front desk and ask for the extra products despite previously telling that we needed extra everyday. In addition about them not fully cleaning the room, vacuming, changing pillow cases etc. Front desk said "We can send someone up now" It was 7pm when we got back, did not feel like getting out of the room with our aching feet with no hot tub to even relax, so someone to clean, when it should have been done previously. Also more services/shops in the hotel. Cafe is small but nice, but felt like other services (like a mini spa!) and a little shop selling necessities and such would be highly beneficial. PLEASE get a hot tub or something!! Also offering vegan food as an option in the restaurant would have been very nice, as we had to travel all over the place even for breakfast, when would would have been satisfied to have a vegan meal here and there at the Hotel. The room we found to be rather small for 3 people, but the beds were very comfortable. Location not the greatest, but you can take the bus (nearby) or Uber (if you did not bring your vehicle) or prepare to walk uphill ALOT) Staff at front desk very very friendly and helpful, 5 stars for them, cleaning 2 stars, services offered 2-3 stars.

"Very dodgy hotel"

1
31/07/2018

This hotel is about 25 mins walk from the happenings of old Quebec. I would not recommend this hotel as it is old and outdated and located in a very very dodgy part of town with lots of homeless people around. Also very dead area sort of like a dingy alley. The pool is very very small. The next time I would stay in a hotel in the heart of old Quebec because you have to pay for parking at Best Western and pay again for parking in site seeing at Old Quebec. It's too far to walk to see stuff and you don't want to be walking back to hotel in this area at night. The hotel restaurant and cafe was nice.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Anastasia K, thank you for commenting on your stay at our property. To begin, I would like to apologize for seemingly having failed to provide you with the quality experience you sought, although the hotel's quality does not seem to be part of the reason why your stay with us was not up to your expectations. Concerning your statement that the hotel's neighborhood is dodgy, I must respectfully disagree. Although there are a few people in need wandering around, one can stroll down the streets next to our property safely at all times, even at night, as the area has become quite a lively place that draws a lot of young people with its many bars, pubs, micro-breweries, show venues and other entertainment-oriented businesses. Far from being dead, it is actually THE new place to be in Quebec City, a hidden gem still a bit unknown to most outside visitors whom are still lurking the traditional touristic attractions of Old Quebec. Speaking of the old town, our front entrance is exactly 1.1Km away from Saint-John's gate, the main gateway through the fortifications overlooking the historical district, although it is mostly an uphill walk to get there. But no worry, many city bus routes have stops just a block away from our establishment and will lead you to the heart of the Old Quebec without much efforts. Another great way to get to the many attractions and historical sites is to take a guided bus tour. You may inquire about those with our front office personnel whom will be quite please to help you decide whether to have the regular tour that comes and pick you up straight from our main lobby or the Hop-on Hop-off one that has one of its twelve stops just a couple of blocks away from us. In the end, although we do not see eye to eye when it comes to talk about the location of our hotel, I would like to thank you for posting this review and allowing me to give another point of view to Tripadvisor users. We hope, despite this lackluster experience, that you will reside with us again on your next visit. Best regards!

"Really Nice Hotel"

4
31/07/2018

The hotel was very clean and staff was very polite. Location isn't terrible - it's a bit of a hike to the old city (and a steep hike at that). But overall, it's certainly worth considering. There are restaurants and bars nearby as well.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear ChcgoMichael, it is a pleasure to read this nice review of your stay at our hotel near good restaurants in Quebec City and I would like to thank you for posting it for all Tripadvisor to see. First, it is true that the hotel's immediate area is filled with great restaurants offering creative menus made by young and passionate chefs, resulting in a new culinary trend unique to our neighborhood that still is living in the shadow of the more common touristic destination of OId Quebec, which makes it relatively unknown to outsiders. Locals though have already named Quartier Nouvo Saint-Roch THE new trendy place in town, as you will also find several bars, pubs, micro-breweries, show venues and theatres, all contributing to the young and vibrant atmosphere you will experience while strolling around the area. Even better, the Old Quebec City can be easily accessed from our property whether by foot, although it is mostly an upward hike, or by bus as we are right next to the biggest bus stop in Quebec City, Place Jacques Cartier, that gathers more than 80 bus routes, including of course Place d'Youville. From there, you will have easy access to Old Quebec City and all its famous touristic landmarks such as the Battlefield Park on Plains of Abraham, the Citadel, Parliament Hill, Chateau Frontenac and the old port as well as tons of other features of our UNESCO's World Heritage Site. With that said, I would just like to thank you one last time for this review of our hotel near good restaurants in Quebec City and we hope you will come back to stay with us on your future trips. Best regards!

"Over expected! Everything was Excellent!"

5
30/07/2018

I'd like to give a 6 star if possible! The room is spacious, very cleaned! Bathroom is big! Impressed shower! Bed is so comfortable! Not hard, not soft! Pillows also, are not too big, not hard, well comfortable to get you into a deep sleep! Also 2 body pillows! Internet was strong, stable! Especially the Receptionists! They are so nice, gentle and helpful! Everyone, Ladies and Gentlemen, at anytime, always nice and help you! They put their loves and hearts in their work! Thank you! Comparing price and quality, this Best Western Plus City Centre in Quebec is probably one of the best hotels in the world! Not far to Valcartier Water Park (15km), Old Quebec (5km) P/s: Checked-in 27-07-2018 and Excellent Buffet Breakfast!

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear TonyVo, on behalf of all my colleagues, a heartfelt thank you for this praising review of your stay at our hotel near activities to do in Quebec City. In addition to offering our customer a high-quality establishment at low-cost, our central location allows easy access to all kind of activities that can be done in the city or in the larger region of Quebec. As you accurately mentioned, the waterpark of Village Vacances Valcartier is very easily accessible from our hotel, although it is about 15Km away from our front entrance. They also have a shuttle that departs every day from Gare du Palais, the main train and bus station that is just about 1Km away from us, and will bring you back early in the evening. Other nearby activities include the Museum of Civilization, the Museum of Fine Arts, the Observatory, Parc National de la Jacques –Cartier and plenty others. As for the Old Quebec, the town's main touristic area it is actually slightly closer than your 5Km estimation. According to Google Map, Saint-John's gate is only 1.1Km away from us and it should not take much more than 15 minutes to stroll up there via Cote d'Abraham and Avenue Honore-Mercier with The furthest point from us that is in the Old Quebec, the Old Port, being just about double that distance. To conclude, as you can notice from previous comments on this website, the customer service we provide to our visitors is one of the strongest aspect of our property and that makes us quite proud, as Best Western's motto is to lead the hotel industry with a superior customer service that makes every travelers feel just like at home. All our personnel is at your disposal to make sure your stay with us goes as smoothly as possible and we strongly recommend never to hesitate to seek their assistance, whatever the need. So, thank you so much for filing this review of your stay at our hotel near activities in Quebec City, looking forward to see you back on your next trip. Best regards!

"Small but comfy rooms."

4
22/07/2018

Convenient to Old Town via tours. Rooms were small. Beds were very comfortable, refrigerators in rooms. Restaurant had a breakfast buffet with a good selection of traditional American breakfast items as well as cheeses, fruits, and deli meats. Scrambled eggs were fluffy and great one day, nasty and over cooked the next. Staff is bi-lingual and very friendly.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear emariejon, we are thankful that you took the time to express your opinion on your stay at our hotel with on-site restaurant in downtown Quebec City. On that particular topic, we are proud to offer quality food to all our customers with both our restaurant, Bistro le 330 and our coffee shop/wine bar Café In. Breakfast is served every morning from 7:00 either as an American Buffet or an “a la carte” menu, allowing you to start your day on the right foot with a complete and tasty meal, whether with a traditional Québécois breakfast or the more exotic Smoked Salmon Egg Benedict. As for dinner, it is available every evening between 5:00 and 10:00 with a North American Bistro-Style menu that includes tartars, meat, fish, burgers, paninis and vegetarian dishes, with most of the menu available with gluten-free ingredients. Switching to another part of your review, one of the highlights of our establishment as per previous comments from other Tripadvisor contributors is the quality of our guest service. Both our front office personnel and valet attendants are quite willing to share their vast knowledge of the city and its landmark, but they are also available to make sure any bad situation is addressed, whatever it may be or when it happens. Therefore, we do strongly encourage our visitors never to hesitate to seek their help, whether your preferred language is French, English or maybe sometimes Spanish, as we do have some staff that are fluent in that particular tongue. Alright then, I think that sums up pretty much everything, so thank you so very much once more for this review of your stay at our hotel with on-site restaurant in downtown Quebec City, looking forward to seeing you back on your future adventures to our lovely city. Best regards!

"Wonderful pet-friendly hotel!"

5
22/07/2018

Modern, clean hotel with spacious rooms and amazing staff! We were travelling with our dog, and the info they provide is incredibly useful! They provide locations for local dog parks, vets, and walkers and unlike so many other hotels that just allow dogs, they make you feel like your pet is welcome! At first glance, the hotel doesn't look particularly inviting - the main entrance is on a sort of barren alleyway - but give it a chance, because inside, it's lovely, and it's just a half hour walk through the beautiful streets of Quebec City to get to the old city and waterfront!

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Tracy and Peter T, thank you both for sharing your thoughts on your experience at our hotel near Old Quebec City. On that topic, you will indeed just need about 30 minutes to walk across the whole historical district of Quebec, the Old City, whether up Cote d'Abraham or via Saint-Joseph street, past the main train/bus station Gare du Palais, the public market Marche du Vieux Port, along Bassin Louise on your way to the Old Port and Quartier Petit-Champlain, the town' oldest area. If you chose the latter route, you may reach the upper part without much effort with the scenic elevator, Funicular that will drop your on Terrasse Dufferin and at the famous Chateau Frontenac's feet and with a breathtaking view of the majestic Saint-Lawrence River. As for the hotel's immediate surroundings, although I must agree that it is not as welcoming and charming as the Old Quebec City can be at first glance, further exploration will definitely change your mind. Actually, Quartier Nouvo Saint-Roch, the name of the neighborhood at the heart of which we are located, has become THE new trendy area in town and hailed by locals for its great eateries with eclectic menus, show venues and theatres, bars and micro-breweries and other fun-based business. We could also describe it as a hidden gems, as it is still quite unknown to most tourists, a secret we kind of want to keep for ourselves, but then not that much. To conclude, I am glad that you were pleased with the fact that not only are we pet-friendly, but that our personnel are quite happy to make sure your little furry family members are treated with the same care as our human customers, as did many before such as MSME22. Actually, pretty much all our employees are animal lovers and some even bring their pet to work frequently so yours might just end up making some friends too. Well then, it is time to say thank you one last time for your great comments on your stay at our hotel near Old Quebec City, hoping you will renew the experience soon. Best regards!

"Clean spacious hotel"

5
21/07/2018

We visited Quebec City during a recent family road trip and stayed at this location. IT was clean. The beds were comfortable. The room was quite spacious. The location was perfect for our needs. The hotel staff were welcoming and helpful.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear AimEH75, this is a pleasure to read that your stay at our comfortable hotel in downtown Quebec City and we want to thank you for sharing your positive experience with the whole Tripadvisor community. In order to make sure that our guests' stay is as comfortable as possible, we only use high-quality product and amenities such as Keurig K-cup coffee makers, Danby mini-refrigerators, 40” HDTV with a great selection of channels and pay-per-view movie, both in French and English, along with other commodities that responds to the very needs of the modern traveler. We also put at our visitors' disposal a heated indoor pool, a fitness center and of course, a high-speed WIFI connection to internet, all free of charge. Then, on top of all these cozy features, all the most famous landmarks that makes our great city such a popular touristic destination are within easy reach, whether by foot or public transportation. It will only take you 15 minutes to stroll up to the main entrance to the fortified city, Saint-John's gate, which represents the best starting point to start your day exploring the many charms our 17 century city has to offer. Nearby sites includes the Parliament, the Observatory, Museum of Civilization, Battlefield Park on Plains of Abraham, Chateau Frontenac and tons of other touristic and historic attractions unique to our beautiful town. So then, once again thank you for expressing your opinion on our comfortable hotel in downtown Quebec City and we'll hopefully have the pleasure of welcoming you back on your next expedition. Best regards!

"The warmth, friendliness and personalized pet and owner info make this hotel a stand-out!"

5
20/07/2018

Thanks to mgmt and staff at this modern establishment, we have a new benchmark for great hospitality! They win the prize for being pet friendly, while also ensuring pets do not disturb other guests. Their warmth and friendliness and personalized pet welcome with lists of pet owner responsibilities and helpful information, vet, groomer, dog walker and pet store info and map of green spaces wowed us. Our room was large, very clean, and comfortable. The buffet breakfast we enjoyed in their bistro-style restaurant was a winner, Other amenities include: an indoor pool, a whirlpool tub, fitness centre, business centre and meeting facilities.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear MSME22, we are really grateful that you filed such a compelling account of your stay at our pet-friendly hotel in downtown Quebec City, and we would like to thank you for it. Since 2008, our establishment is proud to allow our guests to bring their little fury family members, whether they are cats or dogs, instead of leaving them behind when going on a family vacation. The fee for bringing pets to our establishment is 15.00$ plus taxes per day and includes the extra-cleaning that is required in order to prevent future guests from having allergic reaction, as well as the treat bag you mention along with useful phone numbers and addresses for nearby pet-related business and a map of the surrounding area highlighting the nearby parks, especially the dog-friendly park just a few steps away from our main entrance. On a different topic mentioned in your review, although we do have a heated indoor pool and a fitness center, our hot tub was recently removed because it had reach the end of its life and was not up to our standards in terms of cleanliness anymore. As for the business center, we do have 3 computers available to our customers without any charge, but meeting rooms have not being available for quite some times now and won't be for the foreseeable future. To conclude, I am glad that you enjoyed the American breakfast buffet that is served every morning starting at 7:00Am at our North American Bistro-style restaurant, Bistro le 330. It is possible to have the morning meal included in your reservation when the booking is made directly with us over the phone, on our website or via the Best Western central of reservation. This will allow you free access either to our buffet or “a la carte” menu, which is also served every morning, for every occupying guest included in the reservation. Well then, once again thank you for sharing your thoughts on your stay at our pet-friendly hotel in downtown Quebec City. We will be honored to welcome you back on your next trip to our beautiful town. Best regards!

"Huge room!"

5
14/07/2018

This was a great surprise. We got a huge room with 2 queen beds. Perfect for a family. They are pet friendly too which was great. The kids had a blast at the pool. Not in Old Quebec but not too bad a walk. Front desk staff was very friendly.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear MrsJohnsonMtl, thank you so very much for expressing your thoughts on your stay at our family friendly hotel in downtown Quebec City. True that, our hotel is the perfect place to stay during your family holidays, with our heated indoor pool and gym as well as our free high-speed WIFI connection, available throughout the hotel. To add to the family pleasure and to allow guests to fully enjoy their stay, mini-refrigerators are placed in each room so that you can store snacks for later use and a 40' HDTV provides entertainment with over 40 bilingual channels and pay-per-view movies, many of them for kids. Even better, we do allow you to bring your four-legged family member on your trip at our establishment, avoiding him or her to stay behind to someone else's care. The daily fee is 15.00$ plus taxes per night and includes the extra-cleaning required when dogs or cats are present in a room, a bag of treats with some poo-bags and a map of the surrounding parks where you can take your animal for a stroll, including a dog-only park just a couple blocks away. To conclude, I am really glad that mentioned the exceptional customer service provided by our front office agents, a topic that arise quite often in comments on Tripadvisor such as the one from SOK-H U on July 4th. With that said, well the only thing left is to thank you once more for these praising words on your stay at our family friendly hotel in downtown Quebec City, looking forward to see you back on your next visit. Best regards!

"Huge room and shower"

4
12/07/2018

The best way to access the hotel is through Rue du Roy - the official address leads you to the hotel Café entrance. Very expensive, but convenient, parking fee- in/out privilege. As BW members we got a welcome gift which was very nice. The room was huge and very tastefully furnished. The shower in the bathroom was also huge. It took us a while to figure out how to manage the water tap but eventualy we got it (pull and push). Ultra comfy bed. Greal location, close to the old town. Lots of shops and restaurants in the area. Cool trendy neighborhood. We did walk to the old town. There is a lift to ease the way. Great stay.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear BrasilOliveira, thank you for sharing your thoughts on your stay at our hotel with big rooms in downtown Quebec City with the whole Tripadvisor community. Our establishment do offer its visitors big rooms with either one king bed or two queen beds that can comfortably accommodate between 1 and 5 adults if we add a cot, which are available at the cost of 15.00$ plus taxes per night. We also have even bigger rooms with two queen size beds and a double sofa bed that can welcome up to six adults without breaking a sweat, with plenty of space left to move around. For the ultra-comfy beds, the use of natural memory foam mattresses and a silky deluxe triple sheet linen is the secret, which almost always gets praises from visitors. As for the shower, I assume you are referring to our glass walk-in showers that are the main feature of our “executive” rooms, along with their location in a private corridor. All room types are available through every channels, whether you make your reservation with us directly or via one of our partners like Expedia or Booking.com. Otherwise, I think that your review takes care of pretty much everything so I would just like to thank you for sharing your experience at our hotel with big rooms in downtown Quebec City to the benefit of every Tripadvisor users, hoping you will renew it on your next trip. Best regards!

"Beautiful spacious room"

4
11/07/2018

Great location - not in old town, but hop on hop off bus pick up just around the corner and you can book tours at reception in hotel. Room was very spacious and modern. Beds and pillows very comfortable. Refrigerator and safe in room. Table and 2 chairs. Writing desk with convenient power point locations. Valet parking available $26 plus taxes a day but very convenient in a city. Shops and restaurants close by. In house restaurant too - Bistro Le 330 ( see restaurant review). Indoor pool was nice but no hot spa. Gym was convenient near pool area.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Sydaus3, thank you for filing such a thorough review of your stay at our hotel with on-site restaurant in downtown Quebec City. Actually, it is so complete and accurate that I am having a hard time finding something useful to add to it. Maybe a mention that our valet service, that we do offer at the cost of 26.00$ plus taxes per day includes free, unlimited in-and-out access to your vehicle, allowing you to simply hand your keys to our caring valet attendants who will take it to one of our secured lots and back as many time as you wish. A convenient option in an unknown city as you pointed out, as it prevents you from having to find a parking spot by yourself and having to retrieve your car each and every time you may need it. But if this alternative better suits your needs, ask our front office agents to hand you a map of the surroundings highlighting the locations of nearby public parking and instruct you on how to get there. Then, in addition to our restaurant Bistro le 330 that serves breakfast every morning starting at 7:00Am and dinner from 5:00Pm, a coffee shop and a wine bar is also present in our establishment, right next to our main lobby on the ground floor. There, you will be able to grab light snacks like a gourmet sandwich, fresh salad, daily made croissant and pastry, smoothie and of course, a delicious coffee made from high quality grains grinded on demand then brewed to perfection by one of our professional baristas. Well then, that's pretty much it so once again thank you for these comments on your stay at our hotel with on-site restaurant in downtown Quebec City, hoping you will be back on your next trip. Best regards!

"Showing Quebec City to Friend"

4
10/07/2018

The hotel was outside the Old Port and not on the main street through the arches to the Old Port. It is on the "lower level" ...The reception area was very neat and clean, personnel were friendly, car was brought to up promptly every time we requested it, and the room was VERY spacious. There were 3 of us and we had an EXCEPTIONAL room. For 3 people this room was the best I've stayed in, including Vegas resorts. Our room looked over the restaurant located in a "center area."

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Deborah, we are really grateful for this thorough review of your stay at our hotel with big rooms in downtown Quebec City. On that particular aspect of your comment, our establishment do offer very decent size rooms that can accommodate up to 4 adults in its two queen bed configuration, with our rooms with one king beds being very comfortable for 2 adults without breaking a sweat. The room you were assigned-in, with its view on the hotel's atrium that hosts our restaurant, Bistro le 330 are indeed some of the largest we have, some even have the beds facing one another allowing for even more space. As for our location, although it is true that we are not right inside the Old Quebec, it is only a short walk up to the main gateway through the fortification guarding the touristic area, Saint-John's gate. Actually, it should not take you more than 15 minutes by foot, despite the fact that it mostly uphill from our hotel. But from there, all the most famous attractions are within your grasps such as the Parliament, Battlefield Park on Plains of Abraham, Artillery Park and of course, the most photographed hotel in North America: Chateau Frontenac, just to name a few. Then, I would simply like to precise that our valet service, the same that you thought was quite efficient at bringing your vehicle in our drop-off zone every time you made such request, it is available at the cost of 26.00$ plus taxes per night with free, unlimited in-and-out access. This means that you only need to drop it at our front door and give the keys to our caring valet attendants, who will go park it in one of our secured lot and back, as many time as you wish. Well then, I think the only thing left to do is to thank you one last time for this great review of your stay at our hotel with big rooms in downtown Quebec City, looking forward to welcoming you back on your next trip! Best regards!!!

"Great hotel "

5
04/07/2018

This was a very nice hotel with friendly staff that you wouldn't get at a 4 star or above. Really caters to families, I find. The kids loved the huge rooms with the beds at either side of the room- overlooking the restaurant. Great breakfast btw. A little out of the way to Old Quebec but the walk is worth the money you save.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear SOK-H U, on behalf of all my colleagues, a heartfelt thank you for this great review of our family-friendly hotel in downtown Quebec City. It is a well-known fact around the hotel industry that Best Western always welcomes family in their hotel by accommodating them with all the required amenities, and our property is no exception to that rule. Our visitors can all take advantage of our heated indoor pool, exercise room, public computers with high-speed connection to internet and, of course, a free high-speed WIFI connection available throughout our property. All our rooms are also equipped with 40” HDTV with a varied selection of bilingual channels, including some cartoon and other kid-oriented ones, along with mini-refrigerators and other family-oriented features. As for the configuration of the room you had, with the beds facing each other, they do allow for more playing space for young ones and you may request to be assigned one of those during the reservation process, although such demands are subject to availability on the day of arrival. To conclude, although your statement about our location not being in Old Quebec City, I am glad that you also mentioned that the walk to get there is worth the money saved by residing with us instead of in an establishment right in the touristic district. Whether up Cote d'Abraham or down Saint-Joseph Street towards the Old Port, you will have plenty of nice sceneries to enjoy on your way to the touristic area. Well then, once again thank you very much for these useful information regarding our family-friendly hotel in downtown Quebec City, looking forward to welcome you back on your next trip to Quebec City. Kind regards!

"Very convenient location!"

4
04/07/2018

I have stayed here before a few years ago so this is my second time using this establishment for my 4 days visit to Quebec City. Our room this time is quite small compared to the one we received last time but that is not a problem, but I do prefer two beds than one single King bed. We are put on the ground floor again and it gets quite noisy on the weekend with noise coming in from the outside. The major problem comes from the weak air conditioner in the room even though it is April but the room gets stuffy really quickly after a shower, and my son and I have to sleep on the floor at night in order to keep ourselves cool. However, having said that, after I filled out the comment and opinion by email the manager of the hotel said he would address that issue to ensure the AC in that room will be looked at. A lot of good restaurants are just a stone's throw from the hotel so we do take advantage of that. Valet parking is not cheap but they are efficient with in and out privilege.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear lasallejai, thank you so much for taking the time to file this detailed account of your stay at our hotel close to Old Quebec City. First and foremost, I would like to apologize for the inconvenience you endured with the cooling unit in your room. Although the month of April brings his lot of temperature variation which makes it more difficult to keep an ideal temperature at all times, it should never be as bad as having our customers sleeping on the floor to get some cool air. We are truly sorry that you had to resort to this solution, and I can assure you that following reception of your email survey notifying us of the issue, it was looked after and proper repairs were made right away. I am that sure of it because I actually am the person who responded to your email survey and had our maintenance personnel have a look at it, and I would like to thank you once more for bringing the issue to our attention, allowing us to correct the situation before it impact other visitors. Then, to a more positive topic you raise in your review, we do benefit from an ideal location near the touristic district of Old Quebec, in THE new trendy area in Quebec City, Quartier Nouvo Saint-Roch. It actually constitutes the best of both worlds, as you can easily walk to pretty much every famous landmarks in Quebec City while being only a stone's throw away, as you so eloquently said, from some awesome eateries, bars, pubs, show venues and other entertainment or service-oriented businesses. Well, that covers pretty much all of your topics so one last time, thank you for expressing your views of our hotel close to Old Quebec City, hoping to see you back on your next trip. Best regards!

"Great Coffee Bar and Lovely Breakfast"

3
02/07/2018

Discovered A new Location staying here. Always stay within Walls of Old Quebec but wasnt too far out of The way to al the Highlights.Great Value. There was a Great Smoked Meat Sandwich Restaurant called Phils around Corner. My friend said it was the best Smoked Meat she has ever had.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear guest, thank you for sharing your experience at our hotel near great restaurants in downtown Quebec City with the whole Tripadvisor community. First, it is true that the neighborhood at the heart of which we are located, Quartier Nouvo Saint-Roch, is filled with delicious eateries that offers original menus created by a new generation of young and talented chefs that resulted in new trends in the culinary world. Restaurants like L'affaire est Ketchup, Le Café du Clocher Penché, Patente et Machin are 3 example of this reality and are all located within easy walking distance from our hotel, as well as more traditional restaurants like Phil's Smoked meat, an institution in downtown Quebec City since 2011. But then, you don't have to go very far to enjoy a tasty meal, as our hotel hosts both a Coffee Shop Café In and a restaurant, Bistro le 330. The former proposes a variety of snacks like gourmet sandwiches, salads, pastries and others, and of course delicious coffee freshly grinded from the world's best producers and brewed to perfection by our professional team of baristas. In the adjacent Wine bar, you will be able to enjoy our selection of “by the glass” wine, several beers on tap and some original cocktails, some created by our barman and barmaid themselves. As for our restaurant, breakfast is available every morning, and can be included in some room rates, starting at 7:00 either as an American Buffet or an “a la carte” menu, with diner served every evening between 5:00 and 10:00 as a North American Bistro-Style menu. To conclude, well I would just like to thank you again for this review of your stay at our hotel near great restaurants in downtown Quebec City, looking forward to welcome you back on your next trip. Best regards!

"Well located and professional staff"

4
01/07/2018

We stayed 2 nights and enjoyed an affordable, well located hotel, with restaurants around and only a 15 min. walk to the Old City part. The staff was very welcoming, polite and helpful. We had a king size room which was clean and comfortable. The only issue I had with the first room given was that there was no outside window. The window in that room was sealed with an indoor view of the restaurant court below. I went back to the front desk and they changed it to another one on the same floor without problem, which I did appreciate. It would be good to know when making a reservation that some of the rooms have no exterior window. There a small indoor pool that we used, it was clean but it's popular with families so it can become overcrowded at some point. We had breakfast at both restaurants on site and it was good. The only negative point I found was the overpriced parking fee (26$/day) so I decided to park the car on the streets around the hotel. There's also some public parking around that charge less.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear courcellesqc, it is a pleasure to read such a complete and praising review of your stay at our hotel with heated indoor pool in downtown Quebec City. On that subject, our pool and the adjacent gym are both open between 7:00Am and 10:00Pm and, in order to allow our adult guests to enjoy some relaxing time, we restrain kids in the area between 9:00Pm and 10:00Pm. On a different topic, we are sorry you were not pleased with the room with in indoor view, although these rooms are some of the quietest in the entire hotel, but then I am glad our front office team could find you a room with an outside view. Such request as being assigned in a room with a view or any other requests regarding features of your room can be mad during the reservation process, upon arrival or even after, as our personnel will be more than willing to fulfill any request you may have, if the hotel's availability allows it of course. To conclude, although there are less expensive alternative to our valet service to park your car, they do come with higher risk and restrictions. At 26.00$ plus taxes per night with free, unlimited in-and-out access to your vehicle, our valet allows you to simply drop your car in our drop-off zone, give the keys to one of our caring attendants and just call from your room whenever you need them to bring it back in front of our main door, as many times as you may require. This is not always the case with public lots, which are also not always accessible early in the morning or during the night. As for street parking, meters are the best way to go for an overnight parking as they are free between 9:00Pm and 7:00Am the next day, with other spots subject to different schedules and restrictions so we would not recommend someone with little knowledge of the city to use them. So again, thank you for sharing your view of our hotel with heated indoor pool in downtown Quebec City, hoping you will renew the experience on your next visit. Best regards!

"Really good, a couple flaws"

4
24/06/2018

Staff is professional, attentive, and friendly. Hotel is in a great location. Wished the bar stayed open later, but there is a bar right across the street that is open as late as anyone could want. My online request asked for a high floor. The gentleman checking me in told me they upgraded me to the business-class floor to accommodate my request. Thank you! The hotel looks updated, and the room was clean and well-appointed. Only a few issues: Housecleaning did not wipe down a counter where my daughter applied her makeup, and left some “makeup dust”. This happened three days in a row. Housecleaning did not put away the iron, after I left it out to cool down, and put away the board. The toilet required holding down the handle for five-ten seconds to make sure it worked properly. Not broken, but a bit of an annoyance. I inquired at the front desk. They agreed this should not be the case, and promised someone to look at it during the day when we were out. When we got back at night, it may have improved slightly, but still required an effort. I know, a “first world problem”. Overall, I highly recommend this hotel for the cost, the professionalism of the staff, and the updated decor.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear scottbmaps, thank you for your great comments on our recently renovated hotel in downtown Quebec City. First, it is true that our property underwent major transformations in the recent months, with 2/3 of our rooms being revamped with new carpet and tapestry along with the corridors that leads to them. Public areas also received some improvements, such as our heated indoor pool and both our main lobby and the one that leads to our restaurant, Bistro le 330. The ones that are still to be attended to will be so starting in November of this year, with the totally of them being finished by March or April 2019. There is no major work done during the summer time so our guests can enjoy their summer vacation at our hotel without having to deal with constructions. Second, I am glad that we were able to fulfill your request of a room on a higher floor by upgrading you to our “business” class rooms, which one of their special feature is being located on the top 3 floors. May I remind Tripadvisor users that, although we will be more than happy to acknowledge to such request or any other that may concern your room, such demands are always subject to the daily availability. To conclude, we do apologize for the situation you describe with the cleaning of your room during your stay. Providing our customers with a clean and comfortable environment is an essential part of our establishment and proper follow-up have been made with the concerned department following your review to ensure that our standards are upheld at all times. So then, thank you again for filing such a complete account of your stay at our recently renovated hotel in downtown Quebec City, looking forward to welcome you back on your next visit. Best regards!

"Good location and friendly service "

4
19/06/2018

Very clean hotel in a central location walking distance from the historic area as well as many shops and restaurants. Room was in good condition with a large TV. Huge room with a tiny bathroom, but good water pressure and very hot water. Moderate noise from hallway and adjacent room. Wifi worked but was too intermittent to play video games. Good value for price paid.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Jordan B, thank you for sharing your thoughts on your most recent stay at our hotel with free WIFI in downtown Quebec City. First, as do all hotel representing our chain, we offer a free high-speed WIFI connection to all our customers, which should definitely be fast enough to play most video games. If it isn't, we do have an even faster connection available at the cost of 4.95$ plus taxes for 24 hours that is not only ensures a continued, fast connection but also allows for a higher amount of upload and download data per connection. On top of this feature, many other high-quality items are present in all our room such as 40” HDTV with a varied selection of bilingual channels, Keurig coffee makers with free supply of coffee whether regular decaf or even green tea, Danby Mini-refrigerators and others amenities that answers to the very needs of the modern traveler. As for the size of our rooms, they do vary a bit but are all capable of comfortably accommodate up to 2 adults and a child I their one king bed configuration, if we add a cot of course, with our rooms with two queen size beds being able to easily fit up to 4 adults without breaking a sweat. Same goes for bathroom, although I must admit that some of them may be a bit cramped and if you want to avoid ending-up in one of them, you may add a special request to your reservation to that effect. To conclude, well I think the only thing left is to thank you one last time for this review of your stay at our hotel with free WIFI in downtown Quebec City, hoping you will renew the experience on your next visit to our beautiful town. Best regards!

"Nice hotel"

4
19/06/2018

I stayed here and although it is not a new hotel, it was nice, super service, rooms clean and updated. It was close enough to walk to the old part of Quebec, also close to shopping and many restaurants.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Melanie C, thank you for commenting on your stay at our hotel within walking distance of Old Quebec City. After strolling for 15 minutes up Cote d'Abraham and Avenue Honoré-Mercier, you will find yourself right next to Quebec's historical district, the Old Quebec and all the famous landmarks and activities that most tourists wish to discover while on their trip to our beautiful city. If ever walking uphill does not seem to be your preferred cup of tea, city busses are one of the alternative that would bring you right atop the hill without much effort, as many routes like #801 and #800 passes roughly every 7 minutes between each other and have stops just a block away from our property. Guided bus tours are also available whether with pick-up straight from our main lobby or with one of the twelve stops of the “hop-on Hop-off” tour that is just a few meters from our front entrance. The later allows you to have an overview of the many attractions and landmarks of our UNESCO's World Heritage Site to decide which one you would like to further explore, while giving you the opportunity to go on and off the bus at those 12 stops for an entire day. Then, I would like to mention that, although it is true that our establishment is not brand new, we recently ended renovations on the vast majority of our 177 rooms, with only 1/3 of them still to be remodeled with new carpet and new tapestry to match the new décor of the other 2/3. Not only these upgrades gave our accommodations a fresher look, but it was the opportunity for us to adapt their style to the new trends, while keeping its classic and welcoming look we cherish. So with all that said, thank you once more for this review of your stay at our hotel within walking distance of Old Quebec City, looking forward to welcome you back on your next visit. Best regards!

"Quebec City Trip"

5
18/06/2018

Hotel was very convenient away from traffic and only a block from the Hop On/Hop Off bus which we used all day to view sights in the morning and then take it again to visit things we thought we'd like to spend time at.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Ted S, it is with great pride that I am acknowledging this lauding review of your stay at our quiet hotel in downtown Quebec City. To begin, it is true that we are at a safe distance from any major road in Quebec City with Rue de la Couronne being the busiest road adjacent to our property, while we are not that far from majors highways or boulevard like Autoroute Laurentienne and Autoroute/Boulevard Charest. The latter will is the continuation of highway 40 east that ends right next to Montmorency Waterfall and the bridge to Ile d'Orléans. The former starts as highway 175 at the Quebec's bridge, becomes Boulevard Laurier then Grande-Allée at the heart of the historical district, then Avenue Honoré-Mercier in front of the Quebec's parliament to continue as Rue de la Couronne past Cote d'Abraham then turning back to a major road heading north. As for the Hop On/hop Off bus tours you reffered to, it does represent the best way to get an overlook of every touristic spots in Quebec City while having the opportunity to embark and disembark at one of the twelve stops spread around town, including one as you mentioned just a corner block away from us. You may inquire about the details of this tour, as well as the many others that have pick-up right form our main lobby with our knowledgeable and caring front office employee as they will be able to best guide you in making the right choice and help you confirm the reservation. So then, once again thank you for this great review of your stay at our quiet hotel in downtown Quebec City, hoping you will be back among us on your next visit to Quebec City. Best regards

"All hotels should be as good as this"

5
17/06/2018

I was traveling with a dog and at check in they gave be a doggy kit which consisted of a package of doggy doo bags, a couple of biscuits and a list of nearby veterinarians - nice touch Best Western! There is even a patch of grass just outside the front door of the hotel in this otherwise concrete jungle Room was really nice and quiet - even though it was on the ground floor and faced the street. There are some really good bakeries up on Rue St Joseph Old Quebec city is a short walk away, and you have to climb the stairs. There is an elevator too but the elevator does not run 24/7

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Randy M, we are really grateful that you took the time to share your opinion of our pet friendly hotel in downtown Quebec City with the entire Tripadvisor community. On that particular topic, every information you provide is accurate, but for the one regarding the “concrete jungle”, as you may find plenty of green spaces within a few blocks of our property, including a park reserved for dogs just a few minutes walking from our front entrance. Then, on top of the several bakeries on Saint-Joseph Street, you will also find great eateries with eclectic menus created by a new generation of talented and passionate chefs that have contributed to the creation of a new culinary trend. Establishments such as L'affaire est Ketchup, Le Café du Cloché Penché, Patente et Machins, Just to name a few are all part of this revolution and are all within a few steps of our hotel. Same can be said of the Old Quebec City, which as you also noted in your review can be accessed via Cote d'Abraham up to Place D'Youville. From there, you will have easy access to Old Quebec City and all its famous touristic landmarks such as the Battlefield Park on Plains of Abraham, the Citadel, Parliament Hill, Chateau Frontenac and the old port as well as tons of other features of our UNESCO's World Heritage Site. To conclude, well I would just like to thank you once last time for this quit useful review of your stay at our hotel in downtown Quebec City, looking forward to welcome you back on your next visit. Best regards!

"Decent location but staff needs help"

2
14/06/2018

Good location about 15 minutes outside of the old town Quebec city and the main tourist areas by the St Lawrence river. Note that all of the walking consists of uphill. Staff at the front desk are efficient and get the job done but you just don't get the warm welcome feeling some other hotels convey to you as a guest. Each night after a long day of touring, we would walk past the small front reception area where all of the staff were located. There was never any greeting such as "hello" or "welcome" by any of the team. Housekeeping needs improvement as I left the standard card placed on my bed to change the linens along with an envelope they leave specifically labeled for tips on my bed. To my surprise when I returned, the tip was gone but my bed linens were not changed. Bathroom essentials were not replenished such as the roll of toilet paper and tissue. On the positive note, my room was clean and very quiet. I could barely hear any noise from the outside hall or adjacent rooms.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear RaywL, thank you for your comments. ON behalf of all our employees, I would like to present you with our most sincere apologies for not having provided you with the high-quality experience you deserved as one of our valued customers. At first, I must admit that I am shocked that you thought our staff could use some help, as the vast majority of Tripadvisor contributors who raised that topics in their review were praising their friendly and professional attitude. Not that I am saying that the situation you describe in your comment cannot happen, but I am stating with confidence that such unwelcoming behavior, not to greet visitors entering our establishment, is a really rare occurrence and totally opposite to our policies regarding guests relation. Same for the issue you describe with housekeeping personnel. Linens should be changed every 3 days unless otherwise instructed by the occupying guest, which can indeed be indicated by leaving the card to that effect on the bed. We do apologize that it was not done and have since been doing proper follow-up with housekeeping staff to make sure that such demands are met. To conclude on a more positive note, I am glad that you mentioned our proximity to the Old Quebec and gave precise information about the time it takes to walk (15 minutes uphill) to Saint-John's gate, the main gateway through the fortifications. But to reach the shores of the Saint-Lawrence River and the Old Port, it is more of a 30 minute walk but on the flat. Starting from Saint-Joseph Street, the main artery of Quartier Nouvo Saint-Roch just a block south of our location, you will head east toward Gare Du Palais, the main train and bus station in Quebec City, on your way to Marché du Vieux Port, the public market where you can buy local product directly from the producers. Just a bit after that you will reach the Old Port and Quartier Petit Champlain, the oldest part of the city that hosts the Funicular, the scenic elevator that will get you atop Cap Diamant right next to Chateau Frontenac. So once again, thank you for your comments, truly hoping you will give us a chance to prove to you that we are worth the reputation we have as a welcoming establishment by staying with us again in the future. Best regards!

"Great Place To Stay In Quebec City"

5
12/06/2018

Nice rooms with enough space, clean, fairly well situated (it's not quite as close to downtown as I had thought but still manageable), There is a buffet downstairs as well as a little coffee shop/bar. I would not hesitate to stay here again.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Charles B, thank you for your kind review of your stay at our hotel with on-site restaurant in downtown Quebec City. First of all, not only we have a restaurant that serves breakfast and dinner every day in Bistro le 330, but the hotel also has its own coffee shop, Café In that also got a wine bar section. Of course, you may enjoy a freshly grinded coffee from our huge selection of grains from the four corners of the world which will be perfectly brewed by our professional baristas, but you may also have breakfast at the Café In with a selection of croissants, pastries, breakfast sandwiches and other fresh items. If you are in the mood for a more complete meal to kick-start your day, head to the restaurant that serves complete breakfast every morning starting at 7:00 and until 11:00 on weekdays and 12:00 on weekends. As for dinner, we offer a North American-style “a la carte” menu every evening between 5:00 and 10:00 with several promotions available at all times. Then, as you accurately mentioned, our property is just a few minutes walking away (15 to be precise) from the main entrance to the fortified part of Quebec City, Saint-John's gate. From there, all main landmarks are easily reachable by foot, like the Chateau Frontenac, the Citadel, Quebec's Museum of Fine Arts, the Parliament and the Battlefield Park on Plains of Abraham and many others. If ever walking that distance upwards do not seem to be your preferred cup of tea, city busses have plenty of routes leading to the top of the hill, right next to the parliament, with stops just one block away from our doors. So one last time, thank you for this review of your experience at our hotel with on-site restaurant in downtown Quebec City, hoping you will be back on your next visit. Best regards!

"One of the worst Internet bookings I have made!"

1
28/05/2018

Have now been here three days of a six night stay..would book out if I was not committed and payed for with no cancellation. Housekeeping has been atrocious and would not rate a 1 star rating. Glasses and coffee cups have been used and not cleaned for three days...today they were cleaned but obviousy,washed in the bathroom sink,towel lint still on the glasses. Used towels were removed each day but not replaced with supply dwindling each day..cleaning of room basic at vest. This evening I arrived to find my room unlocked, the latch of the lock had been folded to prevent the door from closing must have been that way all day, lucky nothing was missing. Each day I have had tio have my key kard reprogrammed not a major but a pain as it has necessitated a trip back to the lobby to get to the room. To top it off tonight a silver fish making its way across the bathroom floor...at least it was not a bed bug...I think there must be much better choices in Quebec city!

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Steve A, thank you for sharing your thoughts on your stay with us. On behalf of every member of our team and myself, I would like to present our most sincere apologies for having failed at providing you with the high-quality experience you sought and for which we are known for providing. The situation you describe concerning the daily cleaning of your room is definitely not up to our standards and a proper follow-up have been made with the concern employees to make sure they are aware of our policies in regard to the proper way to execute the daily cleaning of occupied rooms. The later should always include a vacuum of the room's floor, re-doing the beds with a sheet changing every 3 days, cleaning or changing the glasses or cups that were used, changing every towels that are left in the bath as stated on our “eco-friendly” pamphlet, among other things that will be attend to. This daily cleaning should be done unless otherwise instructed by the occupying guests, our guests having the option of customizing their daily cleaning whether by contacting our front office personnel detailing what you want to be attend to on that particular day or by filing the form to that effect you will find in your room. Then, thank you for bringing to our attention that you found a silver fish in your room. Although only one does not mean that we neglect any aspect of our property, several of those could mean that we do have an issue and it enabled us to keep an attentive eye and make sure this is not becoming a health issue. To conclude, I would once again like to apologize for this lackluster experience you had at our property, truly hoping you will give us a chance to redeem ourselves by residing at our hotel once more on your next visit to Quebec City. Best regards!

"In Trendy New Saint-Roche District - Bit of an Uphill Hike to the Old City"

4
28/05/2018

Ultimately, this hotel was chosen because of a combination good price on a brand I know. There are dozens of smaller hotels closer to the old city--some names known, many unknown. BW is a little bit further out than you might first believe. I mean, it's still only 20-25 minutes to walk to the old town, but it's almost completely uphill. I'm fit and can't imagine an unfit person making that trek 1-2x daily, As for the hotel itself: lovely. The staff at check-in were kind and very helpful with recommendations of local places to eat. They have a great coffee bar downstairs. My husband is a bit of a coffee snob and almost always prefers Starbucks but this little place slayed the giant. We also enjoyed some drinks in the bar (adjacent to the coffee bar) with a super friendly bartender (JP) with whom we chatted about everything from soup to nuts. He even shared a new cocktail creation with us. Day 1 of our trip was cool/windy, day 2 was hot, turning rainy and day 3 chilly and windy. The hotel provided us with an umbrella to weather the elements. Our room was quiet and roomy--somewhat larger than the standard hotel room, which is nice when you've got suitcases all over the place. The mattress was firm yet comfortable. Each room has a Keurig and offers free Wi-Fi. For about $30/night, you can use valet service for you car and forget about city parking. Please consider this place when you are staying in Quebec City. It's in a location that's clearly on the trend--we found plenty of pleasant little shops, bakeries, pubs and eateries within immediate walking distance.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Mindroy, on behalf of my colleagues and myself, I would like to thank you warmly for filing such a thorough and accurate account of your stay at our hotel near the Old Quebec City. Actually, it is so complete that I do not have much to add to it, but then… although it is true that some people that are not very keen on walking uphill may find the historical area a bit rough to get to on their own, there are some quite viable alternative to strolling uphill. City busses are the most obvious choice, with plenty of routes like #801 and #800 that passes right next to our hotel and will bring you to the top of the hill next to the Parliament building and Plains of Abraham. Another great way and transportation, one that also gets you to discover all the attractions and touristic sites in the touristic district is a guided bus tours, whether one with pick-up directly from our main lobby or the Hop-on Hop-off one that has one of its 12 stops just around the corner. When the former does gets you to see all the important landmarks, the latter allows you to see the same sites while having the opportunity to get on and off the bus at those 12 stops for an entire day, sparing you from any unwanted walking. Then, thank you for your kind words on our barman/barista JP (Jean-Philippe), a truly valuable member of our team. Your comments have been passed-on to him and he is also grateful that you thought of him while writing this. Otherwise, I think the information contained in your review are quite enough for me to say that other Tripadvisor users can rely on it when seeking a hotel near the Old Quebec City. We hope you will renew the experience on your next visit. Best regards!

"Staying experience"

4
23/05/2018

Cleanliness & Staff were very good. Location was ok as so many place oneway bothered us to reach the Hotel. Hotel didn't have Big board at it's name at the main entrance. Hotel name was all the way at top of the building..

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Prakash 2476, we are grateful that you took the time to share your experience at our hotel in downtown Quebec City with the entire Tripadvisor community. First, I am really proud to read that you were pretty impressed with the general cleanliness and the quality of our staff, two of our main priorities here at Best Western PLUS City Center Quebec. We have bilingual staff on-site 24 hours a day 7 days a week in order to answer any question or demand our guest may have, as well as qualified personnel trained to solve any problematic situation that may diminish the quality of your stay, so please do not hesitate to seek their assistance in any circumstance. As for the location and the many one way streets that surrounds our property, we would advise that all our guest using GPS navigation system to locate our property have the latest update downloaded as the one way have changed in some of the neighboring street over the past few years. It would also be useful to know that, although our address is on Rue de la Couronne, our main entrance and the drop-off zone is located on Rue du Roi, a street that crosses Rue de la Couronne. The hotel's sign, placed at the corner of these two streets, was recently changed to include the new Best Western Logo and is as big as the City Council allowed it to be. We are truly sorry if it is not visible enough, although it can be seen from quite a good distance when driving down Rue de la Couronne. To conclude, well I just want to thank you again for this useful review of your stay at our hotel in downtown Quebec City, looking forward to welcome you back on your next visit. Best regards!

"Great hotel and price....."

4
10/05/2018

We were very pleased with our recent stay at BW Centre-ville! Room was awesome - very clean and much better than we had anticipated. We also ate at the bistro and it was great value for our money. Had breakfast off the menu - the buffet looked a little wilted. :-) The coffee shop was also excellent value.....all in all we would recommend this to someone who enjoys being close to good dining spots and isn't afraid to walk. It is about a 10 to 15 minute walk from getting into Old Quebec but it's a nice and safe walk.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Linda 1154, we are grateful that you took the time to file such a thorough review of your stay at our hotel with on-site restaurant, to the benefit of the whole Tripadvisor community, for which we would like to thank you warmly. First, our restaurant, Bistro le 330, do offers both an “a la carte” menu and American Buffet every day from 7:00Am, with the possibility of including the morning meal to your room rate when booking directly with us over the phone, on our website or through the Best Western Reservation line. Our coffee shop Café in is also opened every day with a great selection of coffee beans from all over the world, which will be grinded on the spot and brewed to perfection by our professional baristas, whom will also be able to propose one of our fresh pastry or croissants. For lunch, because our restaurant is not open past 12:00Pm until 5:00Pm, a selection of gourmet sandwiches, soup of the day and delicious smoothies are available to take out on your exploring trip to Old Quebec City. While I'm at it, it is accurate to say that we are only a few minutes walking to the main gateway through the fortifications overlooking the touristic area, Saint-John's gate, 15 to be more accurate up Cote d'Abraham. For those unwilling to walk uphill too much, several city bus routes that will bring right atop the hill in the heart of the touristic area have stops just a block away from our location. Even better, the Hop-on Hop-off bus tour have one of its stop also just a few meters away from our main entrance. Our front office agents are quite capable of providing you with all the details as well as making reservation for you so do not hesitate to seek their assistance. So again, thank you for your comments on your stay at our hotel with on-site restaurant in downtown Quebec City, looking forward to see you again. Best regards!

"Great stay"

5
07/05/2018

Stayed here for business, Very comfortable bed. Friendly staff. Great location. Walking distance from St-Joseph street. Hotel restaurant really good. Parking fee a little excessive. Good value for the price.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear sunlovermtl, thank you for filing such a praiseful review of your stay at our hotel for business travelers in downtown Quebec City. It is true that our hotel has everything for visitors on a business trip, such as free WIFI internet connection available throughout our property, efficient working space with comfortable chair-on-wheel, an on-site coffee shop, a business center with a free to use printer and other amenities that will suit perfectly any professional. We are also located just a few steps from many major business and learning center such as E.N.A.P (National School for Public Administration), I.N.R.S (National Institute for Scientific Research) along with major Labour Union offices like CSQ and CSN. Our neighborhood, Quartier Nouvo Saint-Roch also hosts several new-technology companies like Beenox, Ubisoft, Frima and others, while Quebec's Congress Center is within a few minutes walking distance and Expocité just a bit further, both easily reachable by city busses that are stopping just a block away from our hotel. In addition to the many business places that now represents its core, the area surrounding our property is filled with great service and entertainment businesses like restaurants, pubs, bars, theatres, show venues, grocery stores, pharmacies and many more, all contributing in their own way to the young and vibrant atmosphere you will experience while staying with us. All of these great features just a few minutes walking distance from the more traditional attractions of the Old Quebec City. Well then, one last time thank you for taking the time to express your appreciation of our hotel for business travelers in downtown Quebec City, looking forward to welcome you back on your next trip. Best regards!

"Good for value"

5
27/04/2018

My husband and I stayed in BW Centre-ville Quebec for two nights in mid-April. We are very satisfied with this hotel mainly due to its location and conveniences. 1) Location: - 15 mins away by walk from/to Old Quebec where is the most tourist attraction place - 7 mins away by bus to Old Quebec (There are more than 2 buses you can take very near Hotel) - 10 mins away by walk from/to New Orleans bus terminal where you can get public transportations from/to Montreal (5-7 mins away by bus) - The hotel is in the downtown so it is very easy to go to many places but Old Quebec. We took buses quite often to explore other areas but the major tourist attractions and did not have any difficulties to find nearest stops from the hotel. 2) Conveniences - There is one CVS right in front of the hotel -- you can buy almost everything including one-day passes and bottle water. - There are some express dining places including Thai one within 3mins area. - There is one lounge/cafe on the 1st floor and one Starbucks in 3mins. - There is one supermarket (quite ok-sized) in 5mins and we bought some grocery items there. 3) Quite modern interior and quality service - It is in modern style -- far better than expected-- clean and large. - We did not have any issues for its service - We enjoyed the happy hour in the bar on the first fl. and the service was very good.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear ynyoung, on behalf of our entire team here at Best Western PLUS City Centre Quebec, A heartfelt thank you for filing such a complete and accurate review of your stay at our quality hotel near the Old Quebec City. Actually, it is so thorough that I can barely find anything to add to it! On the topic of our location, I would simply like to complement your mention of the New Orleans bus terminal by saying that Gare du Palais, the station in question is also the main train station in Quebec City where many departures and arrival from Montreal and other destinations ends or begin. Switching to the many conveniences and services located near our establishment, in addition to those already included in your text I could also mention that you will find many great restaurant, pubs, bars, show venues and theatres, all contributing to the young and vibrant atmosphere you will experience while staying at with us in the still-hidden gem that is Quartier Nouvo Saint-Roch, the neighborhood that is now THE trendy place in the whole Quebec City. To conclude, because we always want to present our visitors with high-quality equipment and accommodations, we are currently revamping every single room to make sure that they are still up to our standards of excellence. Although the majority of our rooms are now wrapped in brand new carpet and tapestry, some won't get the same treatment before this coming fall. Although one could ask for a renovated room during the reservation process or upon arrival, we can never guarantee their availability on the day of arrival. To this, the only thing left to do is, once again, thank you warmly for this awesome review of your stay at our quality hotel near the Old Quebec City, hoping to see you back soon! Best regards!

"Great location, room and staff!"

5
26/04/2018

Booked a room here for a weekend trip with my son and father. Was on a bit of a budget so was looking for the best priced "nice" hotel. I must say I was very impressed. The location was a bit outside of Old Quebec but the walk was very doable and it was really close to lost of amazing restaurants. We got a great room on the top floor that was huge. The staff was amazing, even sending a very personalized birthday card and small box of chocolates to the room for my dads birthday. Would recommend this place to anyone looking for a budget friendly, clean hotel.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Jeannie Y, thank you so very much for filling such a praising review of your stay at our quality budget hotel near the Old Quebec City, to the benefit of all Tripadvisor users. True that, we offer very competitive rates for every period of the year, whether the demand is high or low, with promotions available throughout the year for every room type. You may also purchase packages that includes breakfast and some activities such as a visit to the aquarium and or a day at Village Vacances Valcartier's waterpark, although these packages are only available through our reservation agents. By reserving accommodation at our property, not only will you be able to spend money on other aspect of your travel but you will also benefit from an ideal location, as we are only 1.1km away from the walls of the Old City (15 minutes walking up Cote d'Abraham) in an up-and-coming neighborhood, Quartier Nouvo Saint-Roch. Over the past few years, this part of downtown Quebec City have become THE most sought-after area in town with plenty of trendy restaurants offering creative menus, original concept bars and pubs, show venues showcasing music of all sorts, theatres and plenty of service such as pharmacies and grocery stores. Our guests will also be able to reach every corner of the vast region of Quebec by bus, as we are just next to the biggest bus stop on Quebec City, Place Jacques-Cartier that has over 80 routes either starting, stopping or passing through it. To conclude, well I would simply like to thank you again for this awesome review of your stay at our quality budget hotel near the Old Quebec City, hoping you will renew the experience on your next trip. Best regards!

"One night Family stay in March"

5
05/04/2018

With a baby, the hotel gave us a ground floor room in the corner of the hotel so it was nice and quiet and we didn't need to use the elevator. The crib that was provided was great, they had mattress pad and clean sheets for that. The pool area is well decorated. The water is a little colder than what we are used to but no big deal. We stayed at 3 Best Westerns during this road trip, and this one had the most spacious rooms, although the wood paneling in the bathroom and the room looks a little old fashion. Tip #1: Lots of great restaurants along St. Joseph street, just a 2 minute walk from the hotel. Do your research beforehand. Tip #2: You can park for free on the nearby streets before 9 am (10 am on Sundays), so if you are leaving early, you can save yourself the hotel parking fee.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Canuck2103, thank you so very much for filing such a detailed review of your stay at our comfortable hotel in downtown Quebec City. First and foremost, request such as a room on the ground floor or having a crib, among others, brought to your room should ideally be made before the arrival day, during the reservation process, to improve your chances of them being fulfilled. Of course, if you do think about something upon arrival and inform us, we will do everything we can to provide you with necessary accommodation or equipment to make sure your stay with us includes everything you need to make it comfortable, so please do not hesitate to ask our front office if you think anything can be done. Then, on another matter of your review, it is accurate to say that the neighborhood at the heart of which our hotel stands tall, Quartier Nouvo Saint-Roch, has plenty of great eateries with innovative and eclectic menus created by young and passionate chefs that brings a new kind of cuisine unique to this up-and-coming area. You will also find, within a few steps from our doors, several bars and pubs, show venues and theatres along with other services such as pharmacies or grocery stores, all while being just a few minutes walking away from the Old Quebec and the more traditional attractions. To conclude, I would like to mention that, although it is true that you may find some spots on nearby streets to park your car for free, guest should be very wary of the many different restrictions that do vary from one spot to another. As for our valet service, it is priced at 26.00$ plus taxes per night with free, unlimited in-and-out access to your car, which represents the most practical option as parking goes, as valet attendants will take your car to our secured lots and back, as many time as you may require it. So once more, thank you very much for your comments on your stay at our comfortable hotel in downtown Quebec City, hoping to see you back on your future visits. Best regards!

"Nice hotel for a good price !"

5
02/04/2018

While in Quebec City to attend a concert we stayed over at the Best Western Plus. This hotel is not really in downtown Quebec it's actually in Cite Limoilou very close to the Videotron Centre. The room was clean, large and on the quiet side of the building. The rate included a full buffet breakfast. The buffet was well stocked with the regular breakfast items as well as a few local / regional items. The servers attentive and welcoming.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Sunny1707, thank you so very much for this great review of your stay at our hotel near the Videotron Center in Quebec City. Actually, we are THE closest hotel to the brand new arena in Quebec City, the Videotron Center, that hosts the biggest names in music and entertainment such as Ed Sheeran, Celine Dion, Katy Perry, Muse, Metallica, Cirque du Soleil and many other superstars, while still being home to the Quebec Remparts, the Junior hockey team of the Old Capital. Bus route #801, that have a stop just across the street from our property's location, will bring you within a few meters from the entrance to the Videotron Center, with special shuttles available for major events. Then, on a different topic you highlight in your comment, I am glad to read that you found our American breakfast buffet to be both well stocked and of good quality, in addition to including some local dish, like our creamy maple-flavored sauce. An “a la carte” menu is also available, and both are included when you add breakfast meal to your room rate, which can be done only when the reservation is made through us directly over the phone, on our website or with the Best Western Central of reservation. Third party reservation unfortunately do not offer this possibility. With all that said, I would simply like to thank you again for your comments on your stay at our hotel near the Videotron Center in Quebec City, hoping you will be back on your next trip. Best regards!

"Nice but not best western standard"

3
01/04/2018

This was a Hotwire booking and we got a great rate. It is in the trendy saint Roche district and we booked three rooms. The valet parking was a bit annoying but reasonable at 25$ per night. The area had great pubs and restaurants nearby but not the best for feeling safe as side streets were dark and most everything is up steep hills or stairs. I would have paid $30-50 more per night to be nearer to old town and have free parking. The best western chain is my favourite for good quality at a discount but this one fell short in cleaning. We asked to have sheets changed and even put the card on the bed to have them done. The room tidy took place very late in the day and we had to ask for towels and they forgot shampoo twice. They were full though so I would imagine it was a busy time. But it didn't feel as if care was taken and beds were just made and garbages empties nothing else. They ignored our request for new sheets(ours had coffee spilled otherwise we would be more environmentally conscious). Shower was good pressure but bad fittings. Kids enjoyed the pool. Buffet breakfast was reasonably priced and excellent food. Beds were superbly comfortable. We felt as though we got our money worth but would very much have been more satisfied if housekeeping was more attentive.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear wendywalters, thank you for filing such a thorough review of your stay at our hotel with valet service in downtown Quebec City. Unfortunately, no hotel in or near the touristic area of Old Quebec offers free parking, most even charging more than our price tag of 25.00$ plus taxes per night that includes free, unlimited in-and-out access to your vehicle. I am concerned though that you found the service itself to be a bit annoying, as we do consider it to be quite convenient as it allows you to only bring your car in front of our property, hand your keys to our valet attendants, whom are going to bring it to one of our secured lot and back as soon as you may require it. Then, to another topic of your review, we would like to present our most sincere apologies for the lackluster experience you had with our housekeeping personnel. Providing a clean and comfortable environment to all our guests is one of the most important feature of our establishment and the situation you describe does not represent the high standards to which we hold ourselves. Concerning the card you filled-up and left on your bed so that housekeeping employees would be aware of your preferences, this card should be left hanging on your door knob so they can pick it up before entering your room. This form not only allows you to specify what you want to be attended in your room or ask for more product, but you may also indicate at what time you want the cleaning service to be made, assuring you to return to a clean room. To conclude, I would simply like to thank you again for sharing your thoughts on your experience at our hotel with valet service in downtown Quebec City, looking forward to welcome you back on your next trip. Best regards!

"Brand new room and great pool for families!"

5
27/03/2018

We stayed at this hotel at the end of our trip to Quebec City which was extended due to winter weather. The stay was a very pleasant one for a few reasons: 1) We were able to check in early - we had to check out of our airbnb at 11am and called the day before to ask if we could check in early. The front desk lady said she'd put a note on our file but couldn't guarantee. Happily they were able to help us out and we got right into our hotel room when we arrived around 11:30am. 2) They have brand new hotel rooms - Our hotel room was fresh and had a great bathroom that was clearly just renovated with really pretty features, new faucets, etc. 3) They have a great pool - The pool area was large with quite a lot of seating. Take note that it does get busy later in the day. Initially, we checked out the pool in the late morning and there was only one family there. Later in the afternoon it was a lot busier. We still found a space to sit and my daughter and husband went in the pool. Towels are stocked by the pool so you don't have to bring yours from your room. Only thing that would be a nice add-on would be a little shower area so you could shower before going in the pool. More sanitary and prevents chlorine from absorbing into your skin as much. 4) Great meals - the hotel has a restaurant in the building which we enjoyed twice. The first evening we got room service because we couldn't find anywhere else to get baked potatoes nearby and my daughter had been asking for them for a few days! Meal was good and we couldn't beat the convenience. We also had Sunday breakfast at the hotel and it was superb! Enough hot and cold buffet options to satisfy everyone in the family. My daughter had a great assortment of fruits which we were so pleased with! 4) Location - super great location. Steps away from Benjo toy store and a library. We didn't get to take in all of the attractions during our short stay but this location would be excellent if you wanted to explore some of the beauty Quebec City has to offer. _____ Overall this was a great hotel and we would definitely stay here again. One tip - Valet service is $20 with no self-park option, but you could save a few dollars by parking offsite yourself, though for us we didn't feel it was worth it.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Mrs Geoff, Thank you for your comments on your stay at our hotel with valet service in downtown Quebec City. We are pleased to hear that you enjoyed the welcome of our staff, as they were able to assign you a room before the scheduled time, as well as the swimming pool of our hotel and the restaurant. It is always pleasant to know that our customers appreciate our facilities and equipment. About our location, we are located in the new district of Quebec, the Quartier Nouvo Saint-Roch, which is full of restaurants with modern and creative menus, bars, pubs, micro-breweries, theaters, libraries, some stores like Benjo, some walking distance to Old Quebec and these historic attractions. Concerning parking, our valet service which we offer at the rate of $25.00 plus taxes per day with free, unlimited in-and-out access to your vehicle is definitely the most convenient option to leave your car in a safe location without the hassle of having to retrieve it every time you may need it. Our valet attendants will be pleased to do that for you and drop it ready to drive right in front of our main entrance. However, you are right, you can use the public parking lots around the hotel or parking meters. To conclude, I would simply thank you again for sharing your thoughts on your stay with us, hoping that you will renew the experience on your next visit to Quebec City. Kind regards!

"Two-Night Stay during Quebec City Visit"

4
21/03/2018

Stayed here for two nights during motorcycle tour with three other couples. This was a stop to visit and experience Quebec City. No breakfast included here but meals are available in a restaurant at the hotel. We had a pleasant stay at the hotel. We found the meals good at the hotel and also walked a sheet distance away to eat at another restaurant. This hotel is not within the old Quebec City area but is a healthy walk to get to and from it.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear bruce892, thank you for sharing your thoughts on your stay at our bike-friendly hotel in downtown Quebec City with the entire Tripadvisor community. Like every Best Western hotel across America, our establishment is proud to cater to the need of the motorbike community by offering special discount exclusive to Harley Davidson owners. Another great feature that should definitely please the riders is our reserved parking for motorcycle that is covered, contrary to parking for cars, which is offered at the cost of $15 plus taxes per night per bike. On a different topic, we can include the breakfast in some of our rates when our guests prefer this option. We offer a full American breakfast buffet at the cost of $16.95 plus taxes. This buffet is available according to the occupancy or we offer every day an “a la carte” menu with a lot of variety of items. To conclude, we thank you again for filling this review and we hope that you will come back in our bike-friendly hotel in downtown Quebec City for your next trip. Best regards.

"Just average"

3
16/03/2018

Stayed here for 5 days. The rooms were nice and spacious. So was the bathroom and toiletries provided. The food however was very bad and tasteless. For room service, they charge $5 plus service tax and tip. That seems a bit ridiculous to me. Moreover, the heater in the room makes noise. I got a great deal through Priceline so i booked it, wouldn't pay 100 bucks for this hotel.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Harsh S, thank you for filing such a detailed account of your stay at our hotel in downtown Quebec City, one that will surely benefit the whole Tripadvisor community, along with helping us improve the quality of our product. To begin, we are truly sorry your experience with us was just average, as we thrive to offer a superior quality experience to all our guests at an affordable price. To achieve this goal, we make sure all our rooms are spacious enough to comfortably fit the required amount of people, whether in our room with one king bed or two queen beds, along with equipping them with high-quality items. Each room comes with a Keurig coffee maker with a free unlimited supply of coffee or tea, a mini-refrigerator, a safe along with a deluxe toiletry set, with more items like toothbrush and shaver available through our front office personnel without any charge. Then, I am sorry you found the food from the room service to be of bad quality, and that the 5.00$ charge seemed a bit too much, although this is a regular practice for hotels to have a surplus charge for room service. Your comment have been passed-on to the restaurant and kitchen managers to ensure a proper follow-up and therefore enhance the quality of the product they serve to their customers. To conclude, let me simply thank you once again for your comments on your stay at our hotel in downtown Quebec City and state that we do hope you will come back to stay with us, if only to allow us the chance to prove that we can definitely offer you the high-quality experience you seek and for which we are known to provide our guests. Kind regards!

"Surprisingly good hotel rooms."

5
09/02/2018

Our king room was one of the most comfortable we have stayed in, including large, multi-directional shower stall. Breakfast area in lower level was brightly lit from multi-level windows with good food and service. Would like an alternative to valet parking but at $25 the price is not exorbitant.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Barry K, we are so grateful that you have such praising words for our hotel with breakfast included in downtown Quebec City and that you decided to share them with the whole Tripadvisor community. To begin, it is indeed possible to have the morning meal included in your room rate if the reservation is made through our website and over the phone, whether with us or the Best Western central of reservation. Although not all rates do include breakfast, it is available to every visitors that is willing to add it, at a minimum cost. Then, I am glad that our executive rooms, featuring the huge glass walk-in showers with different sprays and private corridors, were able to enhance your stay with us. To conclude, may I just mention that the rate of 25.00$ plus taxes per night of our valet service includes free, unlimited in-and-out access to your car, which means that you do not have to go retrieve your vehicle yourself from one of the public lots around, as our dedicated team of valet attendants will do it in your stead as soon as you make the request to have it brought in front, as many time as you might require it. So then, thank you once more for commenting on your stay at our hotel with breakfast included in downtown Quebec City, looking forward to welcome you back on your next trip. Best regards!

"Pretty good"

4
09/02/2018

I stayed last week. It's a clean, comfortable hotel - the rooms were spacious and the check-in was efficient. The staff were also quite friendly. The restaurant/bar was a little overpriced for what it was but the food was fine and service good. The hotel was also advertised at 4* but in my view, it is more of a very good 3*. On reflection, I think I would have preferred to pay a little bit extra and somewhere in the old town. It's a bit of a walk to the main sites, and there is more action there but I had a pleasant stay nonetheless.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear samirdw, thank you for sharing your thoughts on our comfortable hotel in downtown Quebec City. First, thank you for mentioning the cleanliness and comfort of our property, two aspects we prioritize to ensure a high quality stay for our customers. Another topics that I am glad you are commending us on is the friendly attitude of our staff. Every demand, every question will be handled with care and professionalism in order to enhance the time that you will spend in Quebec City. So whether you need to inquire about the many attractions our historical town hosts or need to have an equipment in your room attended to, do not hesitate to ask our front office agents, whom are available 24 hours a day 7 days a week. Speaking of the historical part of town, we are only 15 minutes from the main gateway through the fortifications overlooking the Old City, Saint-John's Gate, up Cote d'Abraham. From there, all the most famous attractions and centre of interest such as the Citadel, Battlefield Park on Plains of Abraham, Artillery Park or the several Museums are within easy reach by foot. Well, the only thing left to say is thank you again for this review of your stay at our comfortable hotel in downtown Quebec City, looking forward to welcome you once again on your future trips. Best regards!

"It's okay"

3
06/02/2018

Hotel is dated.. just very average, paid parking was 25.00 a Day which I think is to high...it's in a good location but defiantly needs to be upgraded .. rooms we avereage size beds were comfoable bathrooms were clean it's ok for the money but I'd of rather stayed elsewhere that parking is included and Breakfast

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear 53reginap, thank you for your comments. We are sorry we were not able to offer you the quality experience you sought and for which we are known to provide. First, I am proud to announce that we are currently revamping all our rooms by replacing every inch of carpet and tapestry, works that will definitely take care of the “dated, just average” look you noted in your review. Then, although parking is not included in our room rates, its price tag of 25.00$ plus taxes per day including valet service and free, unlimited in-and-out access to your vehicle, is quite similar to what other downtown locations offer their customer. Public parking located around our property do offer slightly cheaper rates, although not all of them allows free in-and-out access as we do. As for breakfast, it is possible to have it included in your rate if the reservation is made through us directly over the phone or via the central of reservation of Best Western. This will allow you to enjoy a complete breakfast, served every day from 7:00 either as an “a la carte menu” or an American buffet, the latter being only available following high occupancy night at the hotel, which means pretty much every morning. To conclude, I would simply like to thank you again for this review of your stay with us, hoping that you will stay with us gain on your next visit to Quebec City. Best regards!

"Great Hotel / excellent staff"

5
28/01/2018

I came here because I had had such an excellent stay the year before. It was no fluke. The front desk made you feel welcomed from the moment that you came in the hotel. The rooms were large and clean. The only drawback is that the area is fairly closed down at night so you can't really walk around and see things in this part of the city.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear ChadDevereaux, on behalf of my colleagues and myself, a heartfelt thank you for sharing your great experience at our comfortable hotel in downtown Quebec City. At first, one of our main priority is to offer a caring, helpful and welcoming service to our visitors, and I am proud to read that you noted our efforts on that regards, like many previous Tripadvisor contributors did before you, such as chickydoo3 on January 17. Then, to my great despair, I must kindly disagree with your claim that the area surrounding the hotel is fairly closed down at night, as there are many great restaurants, pubs, bars, show venues and other entertainment businesses opened until late at night, even early in the morning. Even better, the Old City, the main touristic area in Quebec is only a few minutes away from our doors and also accessible by bus with several routes having stops just a block away. Well, enough disagreement! Once again dear ChadDevereaux, we thank you for this praiseful review of your stay at our comfortable hotel in Downtown Quebec City, looking forward to welcome you back on your future trips to our lovely town. Best regards!

"Friendly, Clean and Great Location"

5
17/01/2018

Stayed for a ski trip first week of January - check in was a breeze and all were helpful and accommodating even though we had screwed up our reservations - long story :) Room we received was quite large and clean - big comfy beds. Hotel was quiet and the car valet service was very fast - called when left room and van was waiting when we got to the lobby. Breakfast buffet was a full hot/cold buffet and was above average - even included some traditional Quebec items. Lots of good inexpensive restaurants around the hotel. Will be back on next ski trip.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear chickydoo3, thank you very much for these useful comments on your stay at our hotel near ski resorts in Quebec City. True that, every ski resorts are very easily accessible from our location like Stoneham, Le Relais, Mont Sainte-Anne or Le Massif de Charlevoix, as every highways leading to these sought-after resorts are either a few blocks away from our hotel or right next to it. Then, I am glad that the valet service, which we offer at the cost of 25.00$ plus taxes per night that includes free, unlimited in-and-out access to your vehicle, made for a better experience for you and your travelling partners. As you said, you only need to reach them over the phone in your room before coming down and your vehicle will be dropped right in front of our main entrance, ready to bring you to the ski resort of your choice. To end this response the right way, thank you for mentioning the quality of the American buffet, served every mornings from 7:00Am at our restaurant Bistro le 330. You may also choose from the various meals that compose our “a la carte” menu, if ever this format best suits your taste and appetite. Then, the only thing left is to thank you once again for this great review of your stay at our hotel near ski resorts in Quebec City. We will be honored to welcome you back on your next ski trip. Best regards!

"will be back again"

5
11/01/2018

It was our second stay at Best Western Quebec, and I am sure we'll be back again, great service, amazing beds, nice location! Bravo, Best Western!! We came right before New Year Eve, first we stayed at a different hotel,but then I found a availability in Best Western-we booked at least two nights in there)) It was worthy, believe me!

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear nadezhdac2018, we are really grateful for this review of your stay at our hotel near the activities to do in Quebec City. On that particular topic, we do benefit from an ideal location in downtown Quebec City with easy access to all the various events taking place throughout the year, whether it is the Quebec's Winter Carnival, the International Pee-Wee hockey tournament, The Quebec's summer Festival and of course the New Years' Eve celebration. The majority of these events taking place in and around the Old City, it also means that you are within walking distance from most of the touristic landmarks in Quebec City such as the Citadel, Artillery Park, Battlefield Park on Plains on Abraham or the many museums and other points of interest our lovely city has to offer. You may also hop on one of the several guided bus tours that leaves right from our main lobby, allowing you to learn about the history of Quebec while choosing which sites to visit next. To conclude, well I would just like to thank you again for your great comments on our hotel near the activities to do in Quebec City, looking forward to welcome you back on your next visit. Best regards!

"Friendly, clean and affordable"

5
08/01/2018

Love this place. Perfect location for great food (try the Piazzetta - marvelous!) and great ski (Mont-Ste-Anne). Friendly staff, clean rooms and great atmosphere - it makes me want to return to Quebec

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear michelineb2018, we are really grateful that you took the time to share your experience at our hotel near the ski resorts in Quebec City with the whole Tripadvisor community. First, I am glad to read that you found our location to be perfect for foodies looking for a great culinary experience, as there is indeed several restaurants right next to our property that have creative menus made by young and imaginative chefs that create an authentic kind of cuisine, one you won't find anywhere else. The one you mention is only one example of this unique trend, with plenty others being quite more out of the ordinary and special in their concept and experience. Even better, our location allows sliding sports enthusiast to have easy access to all ski resorts in the region with our proximity to the major highways that leads to them and the availability of shuttle with pick-up right from our lobby. Highway 73 north, starting right next to our hotel on Couronne Street, will bring you to Le Relais and Stoneham ski resorts, with highway Dufferin (that merges with route 138 east) located just a few blocks away from us being the best route to both Mont Sainte-Anne and Le Massif de Charlevoix, two of the best summits in Canada. For shuttle to some of those mountains, ask our front office personnel as they will be happy to help you make all the necessary arrangements to get you there and back without any efforts. To conclude, well I would just like to thank you once again for sharing these useful information regarding our hotel near the ski resorts in Quebec City, looking forward to see you again on your future trips. Best regards!

"Great palce for winter get away in Quebec city"

4
06/01/2018

Hotel was central to many attractions, confortable and friendly. Good choice for 1 night to even a week in Quebec city. Great room, friendly staff and good buffet breakfast. Great to have a poll to relax, in plus exercice room,

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear A8406OEdianem, it is a pleasure to read this awesome review of your stay at our hotel with gym in downtown Quebec City. True that, all our guests have free access to our gym facility that includes an elliptic, a weigh station, a Stairmaster, treadmill, bicycle and a yoga mat. The gym is located inside our indoor pool area on the main floor, right next to the front office. As you also noted in your comment, we have an on-site restaurant, Bistro le 330 that serves breakfast every day starting at 7:00 as an “a la carte” menu or an American Buffet, the latter being only on mornings following a high-occupancy night at the hotel, which means that it is available almost every day. You can also head to our restaurant for dinner and enjoy our great North American Bistro-style menu and our delicious speciality like our fish and chips or our gourmet poutines while watching your favorite sporting event that is displayed on one of our four HD screen. Switching to the other part of your review, we do benefit from a central location just a few steps away from the traditional touristic area of Old Quebec and in an up-and-coming neighborhood, Quartier Nouvo Saint-Roch, which has blossomed over the past few years into THE place to visit in Quebec City. This also means that it is still quite unknown to most of the visitors, so kind of a hidden gem that you should definitely explore further during your stay. So, one last thank you for expressing your appreciation of your stay at our hotel with gym in downtown Quebec City, looking forward to welcome you once again in the near future. Best regards!

"Keep up the good work!"

5
06/01/2018

I have no single complain about this hotel. Everything was good. Location is perfect just in the edge of downton and the urban city. I would definetely recommend this hotel for family trips. The only thing I would change is the variety of the food they offer for breakfast, but it was still tasty every single morning.

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Cher Jma A, au nom de tous mes collègues, je tiens à vous remercier chaleureusement pour cet avis au sujet de votre séjour dans notre hôtel avec salle de gym dans le centre-ville de Québec. À ce propos, notre salle d'entrainement offre à nos visiteurs quelques appareils de conditionnements comme un elliptique, une station de poids fixes, un tapis roulant, un vélo stationnaire, un simulateur de marche et un tapis de yogas. Pour ce qui est de la piscine, nous maintenons sa température entre 79 et 83 degrés Fahrenheit, ce que nous considérons comme respectable pour une piscine publique et nous sommes désolés que ce ne fût pas le cas pour vous lors de votre visite. Ensuite, nous sommes effectivement placés dans un quartier très vivant qui est maintenant l'endroit par excellence de la ville de Québec avec ses nombreux restaurants aux menus authentiques et modernes, des pubs et des bars aux concepts loufoques comme par exemple un bar-arcade inspiré des années 80 et un salon de jeux vidéo, sans compter les nombreuses salles de spectacles et les boutiques locales. Le vieux Québec est aussi très facile d'accès à partir de notre établissement, avec une quinzaine de minutes de marche nous séparant de la porte Saint-Jean, l'entrée principale de la vieille ville. Pour conclure j'aimerais simplement vous remercier de nouveau pour ces commentaires utiles au sujet de notre hôtel avec salle de gym au centre-ville de Québec, en espérant avoir la chance de vous revoir lors de votre prochain voyage. Bien à vous!

"Description and appreciation of the room."

4
05/01/2018

A very good hotel close to main attractions in the city and at a good price; no noise and good neighbourhood;the room was quite large if we compare to most hotel we stayed in. the shower large and very spacious; a good sink very clean and quite handy; the toilet was not noisy and of right size; a good cloiset for hanging our garments; a fair size fridge for food and cold drinks. A TV of good size and a large writing counter, Over all a cool room !!!

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear jeanlouisf2018, thank you for your comment on your experience at our comfortable hotel in downtown Quebec City. First and foremost, I could not agree more with you that we are located in a great neighborhood, actually in THE new trendy place in Quebec City, Quartier Nouvo Saint-Roch that is filled with great eateries offering original menus created by a new generation of talented chefs, all of them offering a different culinary experience that you won't find anywhere else. In addition, funny concept bars and pubs, show venues displaying performances from various kind of artists, local boutiques of all sorts and other attractions are contributing to the young and vibrant atmosphere you will experience while strolling around our hotel. Second, thank you for mentioning the numerous features our visitors will find in our rooms, although I do believe that the huge shower you mention are actually the highlight of our “Executive” rooms, not one present in all our accommodation. Otherwise, every other item you mention is standard equipment in every single one of them and we also put at our visitors' disposal an indoor pool, a gym and of course a free high speed WIFI connection to the web that is available throughout our property. Well then again thank you so much for expressing your thoughts on your stay at our comfortable hotel in downtown Quebec City, looking forward to see you again on your next trip. Best regards!

"Meh."

3
01/01/2018

Have stayed in BW Plus hotels before. Nothing "plus" about this one. Walking distance to Old City is best feature.. Had to ask for more cups and coffee every day of our stay. Housekeeping never changed sheets or vacuumed room- and it needed it! Expected breakfast as it was a plus hotel- not included. Website said there was a hot tub. There is not. Front desk staff was very nice and helpful with questions. Valet staff was prompt.

"Good staff, noisy rooms"

3
29/12/2017

One night stay during Christmas break. Great service from hotel staff. Our room was noisy and we had to wait about 10 minutes to get an elevator at check-out time, so try to plan accordingly because there is only 2 elevators. Also don't expect a Jacuzzi, they removed it and now it is pool only, disappointing when you expect having some relaxing time in hot water.

"Nice hotel close to the Bridge and downtown"

4
29/12/2017

I recommend this hotel for all business matter in Quebec and for summer vacation as the pool is outside. Close to the cycling road and still propose a view of the bridge. This hotel is still new so all rooms are very confortable.

"Good"

5
29/12/2017

Good.Overall stay was satisfying. Very good location.Staff very helpful.Overall my stay was awesome. Christmas is also good. I liked the service of hotwel. Near to train station, bus station. Only parking is chargeable

"Very good stay"

4
28/12/2017

The staff at this hotel are VERY good. They were all very friendly and the front desk staff were very helpful in showing us on a map where we needed to go. The hotel is relatively close to the old city and a cab is less than $10 if you cannot walk. It was extremely cold when we were here so we took a cab quite often. The room was very clean and the bed was comfortable. I absolutely loved the rain shower head and the shower itself was gigantic. The carpet looked a little dated, but it was still clean. I did enjoy a muffin from the cafe every morning. It was fresh and moist. It very convenient to get a little snack in the morning without having to go to a restaurant or leave the hotel. I would not hesitate to stay at this hotel again and would have no trouble recommending it to others.

"great stay!"

5
24/12/2017

very professional, kind, and courteous front desk and valet service staff made us feel welcome right away. A complaint about the room not being well cleaned was dealt with promptly and courteously and exceeded our expectations.

"AVERAGE HOTEL"

3
22/12/2017

Kind of an odd location. The parking valet service is excellent. The rooms are too small and this includes the bathrooms. The coffee shop does not offer enough choice for usual items found in such a place. Would choose another BW in Quebec City the next time I am there in February 2018. Noisy heating system.

"Very Nice"

5
17/12/2017

We spent 5 nights @ the Best Western Plus City Centre in September. It was a very last minute trip & reasonable rooms were hard to come by. We have stayed at many Best Western Hotels across Canada & have never been disappointed so when this one popped up on my search, we booked. Once again, I wasn't disappointed. Rooms were clean & comfortable. Staff was very pleasant & although you paid for the valet service, it was well worth it. When I was first looking for a hotel, I wanted something closer or right in old Quebec, but I was so glad I booked one a little further. It was about 2.5km to Old Quebe. We walked every day. It gave us the opportunity to explore places that we would not have if we would have driven everywhere. What an absolutely beautiful city. Safe to walk around in at all hours, clean & friendly. I fell in love with Quebec & can't wait to go back. We are planning to go back next fall again & will book at the Best Western Plus Centre/Center-Ville.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Paula969, on behalf of all my colleagues and myself, a warm and heartfelt thank you for filing such a praiseful and complete review of your stay at our affordable hotel in downtown Quebec City. First, I would like to make a slight correction to the distance you claim separates us from the Old Quebec City, the main touristic district. The 2.5Km more represent the distance between us and the ferry, which is the furthest point of the touristic area. Actually, the exact distance from our front door to the primary entrance to the touristic area, Saint-John's gate, is 1.1Km, so roughly a 15 minutes stroll up Cote d'Abraham. Right next to Saint-John's gate you will find the Parliament, the Battlefield Park on Plains of Abraham, the Observatory and you are real close to all the other famous point of interest in Quebec City. Then, I am thrilled that you found our valet service was well worth its 25.00$ plus taxes per night price tag that includes free, unlimited in-and-out access to the vehicle. With your car accessible at all time, it allows you to simply hand your keys to our caring valet attendants, as they will take your car to one of our secured lot. Whenever you need to have your vehicle brought to the front entrance, just need to call from the phone in your room and give your coupon number, allowing our valet only a few minutes to retrieve it, remove the snow and keep it warm for you to drive away in the sunset. Well then, the only thing left to say is, once again, thank you for your comments on your stay at our affordable hotel in downtown Quebec City. We are eagerly waiting to welcome you back on your next trip to our beautiful city. Best regards!

"Excellent Hotel"

5
14/12/2017

I had a great stay at the Best western hotel in Quebec City. The rooms are clean and non-smoker. Lots of space as well in the room and good sized TV. The bathroom was very large and has a big shower which is very welcoming. I would strongly recommend this Hotel to anyone who is staying in Quebec City.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear JeromeChret2017, thank you so very much for this compliment-filled review of your stay at our comfortable hotel in downtown Quebec City. We definitely offer our visitors a high-quality product that is both comfortable and functional with our high-end features in every rooms such as 40' HDTV with a diverse selection of bilingual channels and pay-per-view movies, Keurig K-Cup coffee maker with a free selection of regular coffee, decaf or green tea, Danby mini-refrigerators and of course, a free high-speed WIFI connection to internet available throughout our property. As for the room you occupied, I must assume it is one of our executive rooms which main feature is its huge walking shower with rain drop style shower head. Another great aspect of this room type we call “executive” is that they are in a private corridor only accessible to guests staying in them, guaranteeing an even quitter stay. Other than providing our guests with premium-quality rooms, one of our other priority is to make sure that the environment in which our guests will be staying is spotless. Daily cleaning of every occupied rooms is the first step towards achieving this goal, a service that can be customize to the preference of each visitors. To that effect, a form is placed in every rooms that you can fill-up to specify what needs to be attend to, like just vacuuming the floor, changing the sheets, picking up the trash or simply refusing the service. You may also indicate by what time you want the room to be serviced by, assuring you a clean and comfortable room to come back to after a long day exploring the city. To conclude, I would simply like to thank you once more for this great comments on your stay at our comfortable hotel in downtown Quebec City, looking forward to welcome you back on your next trip. Best regards!

"Good value"

4
12/12/2017

Really pleased. The location is very convenient and our room was really nice and clean. Only complaint would be that the room was very hot even when we reset the thermostat to the lowest temperature option. But when we called the front desk to ask about it, they brought us a fan, which made a big difference. Very good service.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear travel_alli, we are grateful that you took some time to share your appreciation of our good value hotel in downtown Quebec City. First, we strive at offering our customers a high quality product at very competitive rates and we are proud to see that our efforts made for a great experience for you and your travelling partners. One of our main priority to achieve this goal is our to offer a caring and helpful customer service to all our visitors, and our personnel is therefore dedicated to make everything in their power to make sure that your stay is as pleasant as can be, like having a fan brought up to your room if the heating system does not properly work. We then strongly suggest to our customers not to hesitate to seek their assistance for whatever query or demand they may have during their stay. On a different topic you mention in your comment, I could not agree more with your statement regarding our convenient location. Not only are we just 15 minutes walking distance away from the Old Quebec and all the main touristic attractions, but the area surrounding the hotel, Quartier Nouvo Saint-Roch, is without a doubt THE new trendy place in Quebec City with many authentic restaurants, original concept bars and pubs, local boutiques, show venues of all sorts and theatres, just to name a few. This means that staying at the Best Western PLUS City center Quebec gives you the opportunity to benefit from a huge variety of services and entertainment while residing within easy access to the more traditional touristic area in Quebec City. Well then, I think this completes my response to your great review of your stay at our good value hotel in downtown Quebec City. We hope you will join us once more on your next trip to beautiful Quebec City, l'Accent d'Amérique. Best regards!

"Great service, comfy room"

5
11/12/2017

We were really pleased with the service received at the reception for both check in and check out. The room was clean and the beds comfy. Decorated with taste and seemed recently renovated. I suggest you join their membership for some little extra, always nice to have!

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear mariannesF2182MN, it is a pleasure to read such a positive review of your stay at our recently renovated hotel in downtown Quebec City, for which I would like to warmly thank you. It is true that the hotel received some major improvements over the past couple of weeks, with the pool and gym area getting a look upgrade and one of our elevator a much needed remake, both endeavor now completed and installations fully available to our guests. Also getting a major relooking, every single room is being remade with new carpet and tapestries in order to address some issues brought up by previous guests and to keep them up-to-date, while of course maintain the classic and welcoming-style that made our reputation. These major works should be done by mid-May 2018. One thing that won't change though is our high-quality bedding, which comfort is due to the use of natural memory foam mattresses and silky, deluxe triple sheets linen that combines both comfort and cleanliness, as they are way easier to clean than the regular duvet used in many hotel around the world. To conclude, I am grateful that you suggest other Tripadvisor users to join our reward program, Best Western Rewards, that does provides its member with many advantages such as early check-in, late check-out, welcome gifts and many more while making every stay worth hundreds of points that you can exchange for free nights or Best Western Gift cards, but also for a vast inventory of items and gift cards from our many retailing partners. Well, with that said, the only thing left is to once again thank you for sharing your appreciation of our recently renovated hotel in downtown Quebec City, hoping that you will choose to stay with us again on your next trip to our beautiful city. Best regards!

"NICE BUT PET ODOR..."

3
04/12/2017

Good location in lower downtown Saint Roch, Nice Staff Excellent Service, Big Spacious Room, Plenty of Services in building or near Hotel few minutes of walk, Near St Joseph Street for Shopping and Resto, but bad Pet Odor hidden with perfume in my room...

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear 195benoitc, we are grateful that you took the time to file such a thorough and helpful review of your stay at our hotel in Quartier Nouvo Saint-Roch, in the heart of downtown Quebec City. This ideal location allows our guests to benefit from all the service they would require during their stay, from pharmacies to corner stores to local boutiques and restaurants, there is something for every needs in our neighborhood, which became over the last years a very trendy district in Quebec City, welcoming many entertainment-oriented businesses to its core like an Egame lounge, a Japanese themed boutique and an 80's arcade-style bar, all contributing to the young and energetic ambiance you will experience while strolling down Saint-Joseph Street and other smaller streets. Then, thank you for commending our caring and helpful staff, a feature of our establishment that usually receives compliments from Tripadvisor contributors, such as dentist2011 on November 29. To conclude, I would like to apologize for the situation you describe concerning the odor that you noticed in your room, which you say came from the presence of a pet in the room you were occupying. Although we do allow cats and dogs in our rooms, the fee of 15.00$ plus taxes per night we charge to guest travelling with their pets covers for the extra cleaning that is undertook after every departure of such visitors. This thorough and scrupulous cleaning is mandatory for every room that welcomed pets and has for objective to not only prevent allergic reactions from future guests, but also to eradicate any unpleasant odor that may result from this presence. We sincerely apologize for this unpleasant situation. I would like to mention that, following several comments about an unpleasant odor emanating from the carpet in our rooms, the decision was made to replace all of them, an endeavor that is ongoing and that will be completed by the beginning of May 2018. So, once again, thank you for your comment on your stay at our hotel in Quartier Nouvo Saint-Roch, hoping you will renew the experience on your next visit to beautiful Quebec City, l'Accent d'Amérique. Best regards!

"Good value"

4
29/11/2017

Good sized rooms with comfy beds. The staff were very friendly and helpful. There is an excellent variety of restaurants and cafes within a short walking distance of the hotel, even a laundromat on the next corner.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear dentist2011, thank you for your comments on our affordable hotel in downtown Quebec City. We are proud to cater to the needs of the modern travelers, whether they are on a business trip or vacation, whether they travel alone or with the whole family, by providing them high-end equipment and products, coupled with a caring and professional guest service. For the latter, we have personnel on-site 24 hours a day 7 days a week whom are always happy to put their knowledge and helpful attitude at your disposal in order to make sure that your stay is as pleasant as can be. Some aspect of your stay don't seem to be up to your expectations, you would need something you forgot to bring with you or have a question regarding the many touristic attractions or services in the vast region of Quebec, do not hesitate to seek their assistance. Speaking of services available in Quebec City, it is accurate to state that we are next to plenty of great restaurants and café, but our neighborhood, Quartier Nouvo Saint-Roch is also filled with bars and pubs, show venues and theatres, local and themed boutiques, all contributing to the young and vibrant atmosphere you will enjoy while staying with us. Even better, it will only take you 15 minutes by foot to reach the historical district, or a short bus ride from one of the many stop surrounding our property. In fact, we are located on the edge of the single biggest bus stop in Quebec City, Place Jacques Cartier that gathers routes leading to the furthest corners of the city which renders traveling without your vehicle a real charm. Guided city tours are another way to commute through town, especially if you are visiting Quebec for the first time and do not want to miss one single touristic site. Ask our front office agents for details and to make reservation. To conclude, well I think I only need to thank you once more for this helpful review of our affordable hotel in downtown Quebec City, ;looking forward to welcome you back during your next trip to our beautiful town. Best regards!

"Great Value!!"

5
27/11/2017

Wonderful clean and comfortable room! Excellent check in experience with Christian and he even had a little gift for our dog Bailey! They also have a map with some green areas for Bailey and a list of contacts numbers for vet, grooming and pet food stores nearby! Excellent price, location, would definitely stay again! Thank you!

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Cheers2011, thank you so very much for this great review of your stay at our pet friendly hotel in downtown Quebec City. Indeed, little fury family members, commonly known as pets, are welcome at our hotel, preventing our guests from having to leave them behind while on vacation. With a nightly fee of 15.00$ plus taxes to cover for the extra-cleaning required to ensure that future customers won't be bothered by the presence of your dog or cat, it also comes with a welcome-gift that contains some treats along with poo-bags (see the trend here) as well as some useful contact to some services for your animals like veterinary and grooming. A map of the surroundings highlighting the nearby parks, including a dog-friendly park is also handed to you upon arrival. Switching to a different topic, I am glad that your check-in experience with our front office agent Christian was that great, a feature of our establishment that we are really proud of and for which we often receive praising comments. Available 24 hours a day 7 days a week to answer any question or demand, we strongly advise you don't hesitate to seek their help if you think their caring attitude could improve the quality of your stay, as they are dedicated to make sure that you and your travelling partners are enjoying your stay to the fullest. So, with that said, I would just like to thank you once more for your comment on your stay at our pet friendly hotel in downtown Quebec City. We will be honored to welcome you back on your next visit to beautiful Quebec City, l'Accent d'Amérique. Best regards!

"Great hotel, great price,great breakfast!"

5
27/11/2017

I have stayed in this hotel several times and have always been happy with my experience. The Lobby area is clean and updated. The staff are friendly and very helpful. There is an indoor pool in this hotel. The pool area is clean, pool water is warm and clean. Our room with a king-size bed, was clean and of a good size. Our king size bed was large but very comfortable. The bed linen was new and of good quality. The bathroom was a good size, The water pressure and temperature was good . There are a nice supply of bath products offered. This hotel offers a great free breakfast to there guests. This is a real good breakfast,not just toast and dry cereal! This hotel is walking distance to old Quebec. There are several nice affordable restaurants in the area . We paid 100.00 for our room with a king size bed. This is a very good price for the area. I love this hotel. This is my go to hotel when I am in the Quebec city area. You will not be disappointed book this hotel.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear 660kimberly, on behalf of all my colleagues and myself, I would like to express our sincere gratitude for this thorough and accurate review of your stay at our comfortable hotel with heated indoor pool in downtown Quebec City. Actually, this review is so complete that I am having a hard time finding useful information to add to it, but I do have to justify my salary so I'll give it a shot. First, I would like to mention that our rates are indeed more than reasonable for a location in the centre of a touristic destination like Quebec, but they also vary according to the laws of supply and demand that the daily market dictates. Therefore, we recommend our visitors to look for the many promotions available for our property, whether they can be found by calling the hotel directly, on our website, through the Best Western central of reservation or via one of our many partners like Expedia or Booking.com. Speaking of promotions, we do have some rates that will include breakfast, allowing you to start each day of your stay with a complete meal from our restaurant, Bistro le 330. Starting every day at 7:00Am, enjoy a delicious meal either from our “a la carte” menu or our American buffet, the later only available when hotel occupancy is high enough. Diner is also available every day between 5:00 and 10:00 in a North American Bistro-style menu with varied dishes like tartars, gourmet salads, thin crust pizzas, vegetarian meals and of course poutine, with many of those available with gluten-free ingredients. One last thing I would like to specify is that we do have a heated indoor pool available to all our customers, along with a gym. The pool area was recently revamped and is now fully functioning. The only major change is that the Jacuzzi is now history, as it was replaced by some additional seating. Well, I think that other Tripadvisor users will find any useful information on our hotel with heated indoor pool in downtown Quebec City in your review, so I would simply end this response by thanking you warmly once more for sharing it to the benefit of all travelers using this site, hoping that you will be back soon. Kind regards!

"Very nice experience"

5
21/11/2017

My husband and I sincerely recommend this hotel. The hotel staff is very nice and helpfull. The room with a king size bed, bathrobes and all the amenities was very comfortable. Breakfast was very good and a huge variety of food; fruits, eggs, omeletes, pancakes with delicious maple sugar sauce, a real delight plus all other sort of goodies.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Carolle L, in my name and those of all my colleagues, I would like to thank you warmly for filing such a thorough and positive review of your stay at our hotel with breakfast included in downtown Quebec City. Breakfast can indeed be included in your room rate, although not all rates do include it, allowing you and your travelling partners to start the day with a complete meal, whether from our varied “a la carte” menu or the American buffet. Both are available at the hotel's restaurant, Bistro le 330, every day from 7:00Am. Then, the room with the king size bed you and your husband seemed to have loved so much must be one of our executive rooms that features our huge walk-in glass showers and are located in a private section of the hotel. This room type is available through all channels like our reservation line, website, Best Western Central of reservation and all our partners' website like Expedia and Booking.com. One last thing, I am proud to add your review to an already long list of Tripadvisor contributors that commended our polite and caring employees, like Tony740406 on November 14 who was pleased we were able to check him in earlier than the normal check-in time which is 3:30Pm. Well then, I think that there is not much else to say other than to thank you once more for reviewing your stay at our hotel with breakfast included in downtown Quebec City with such praising words. We are trusting you will staying with us again on your next visit to beautiful Quebec City, l'Accent d'Amérique. Best regards! Jean-Pierre Gagne – Hospitality and Guest Experience Manager

"Excellent Value Hotel With Good Location."

5
14/11/2017

We booked this hotel for one night pre-cruise. Arriving at 2:00pm our room was immediately available even though the book in time was 3:00pm. Reception was straight forward as we had prepaid. Our room was a good size, clean and nicly laid out. It was a little dark so most of the lights around the room had to be switched on. The pod coffee maker and coffee / tea provided was nicly flavoured and the machine worked well. The desk provided helpful information on how to use local bus transport to Montmorency falls. This was very helpful as very few people speak English as we found out when shoping and on the bus. Access to old city takes about 20 to 30 minutes mainly uphill. The hotel rate was extremely reasonable and would advise using Trip Adviser and Hotwire search engines for the best deals. We were also able to leave our luggage with concierge, leaviing us more time to view the city.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Tony740406, thank you for your comment on your stay at our hotel near the cruise terminal in Quebec City. On that particular topic, our hotel is the ideal destination for cruise passengers, whether they are embarking or leaving the cruise ship, as we are very easily accessible both from the cruise terminal, uniquely located in the heart of the historical district, and the Quebec International Airport (YQB). Every licensed taxi have a flat rate to and from the airport for our location of 35.00$ plus taxes, with the ride to our from the cruise terminal should cost around 7.00$ to 15.00$, depending on the traffic that can be quite heavy when there are several vessels anchored to the pier at the same time. Then, on a different subject, we are proud to offer a superior customer service to all our visitors, which not only means that all our front office employees and valet attendants have a good enough level of English to easily communicate with our international clientele, but they will also do everything they can to acquiesce to your demands, including of course finding a suitable room that is ready even if you do arrive earlier than the regular check-in time at 3:30Pm. If ever we would be unable to check you in a room upon your arrival at the hotel, our secured luggage room is free of charge for all travelers staying at our hotel. Same if you want to further explore Old Quebec City after the check-out time at 12:00Pm. Speaking of the Old Quebec, we are located just 1.1Km away from the main entrance to the touristic district, Saint-John's gate, so even if you are right about the hill that you need to climb in order to reach that area from our hotel, it should not take you more than 15 minutes to do so. A 30 minute walk will actually get you right on Terrasse Dufferin where the famous Chateau Frontenac stands tall and fro where you may take a peek at the breathtaking view of the majestic Saint-Lawrence River. To conclude, just want to thank you again for this great review of your stay at our hotel in downtown Quebec City, hoping that you will join us again on your next visit to our lovely corner of Europe in America. Kind regards!

"Surprise great place for great price!"

5
09/11/2017

This hotel is a wonder to me personally. The price point is low, the quality is high and the rooms are excellent. Checking in with the very friendly front desk is a delight as you are treated well in English or French. The rooms are familiar but above average for a much more expensive hotel. Furniture is put in proper well though out places, the beds are comfortable, closet works well, bathroom is very clean and european feel comes to mind as you enter the shower. Careful thought has clearly been put into this hotel. While the hotel is in the actual city it is not the greatest location, as the entrance may leave some travellers wondering is this my hotel? In any event this is an excellent stay for business and pleasure travellers.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Theaviatorman16, we are really grateful that you spoke of our affordable hotel in downtown Quebec City with such praising words. First, it pleases me greatly to read that you found our rate quite cheap compared to the high-quality product we provided you with. All our rooms do answer the various needs of the modern travelers, whether they are here on business or for leisure, with practical features like Keurig K-Cup coffee makers, Danby Mini-refrigerators, 40' HDTV with a great varied selection of channels both in French and in English as well as many pay-per-view movies and of course, a complimentary high-speed WIFI connection available everywhere in our property. Second, we take great pride in welcoming our visitors with a superior service, which is carried-out throughout your stay by our bilingual and caring front office personnel that are available 24 hours a day, 7 days a week to make sure that every question is answered and that the little issues that could occur are properly address. We strongly encourage you to seek their assistance whenever you feel the need and without any hesitation. To conclude, I must admit that I respectfully disagree with your claim that we are not in a great location, as the hotel's neighborhood, Quartier Nouvo Saint-Roch is THE new trendy place in Quebec City with great restaurants, original and creative concept bars and pubs, show venues and other attractions while still just a 15 minutes walking from the touristic are of Old Quebec. Again, our front desk agents will be happy to share their deep knowledge of the city with you and your traveling partners to maximize your time spent in our UNESCO's World Heritage Site. Well then, the only thing left is to thank you once more for your kind words on our affordable hotel in downtown Quebec City, looking forward to welcome you back during your future trips to beautiful Quebec City. Kind regards!

"Superb Hotel."

5
08/11/2017

stayed here for a few days.lovely hotel and staff.good quality.daily room service.own bar and diner. (basic food. but plenty and good quality) breakfast diner. thease are run as a franchise, so pay pro rata. again vast selection and fair price..close to city centre. and a short taxi ride to Old Town.quaint narrow streets. battle of Wolfe and Montcalm took place here.lovely views from Citadel Plaza.worth the visit. try it

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear heinkel1, on behalf of all my colleagues and myself, a heartfelt thank you for filing such a compliment-filled review of your stay at our hotel near Old Quebec City. True that, our hotel is just a short walk away from our doors, roughly 15 minutes without breaking a sweat, although there is a slight hill to climb, or an even shorter bus or taxi ride. As for the Site of the historic battle between Wolf and Montcalm that was fought in 1759, it took place on Plains of Abraham that are just a little further, about 20 minutes walking from our establishment. It is also located next to the Citadel that indeed gives you a breathtaking views on the Majestic Saint-Lawrence River, among other viewpoints. Then, as you also accurately noted, there is a great bar in our hotel situated in the Café in, the Coffee shop located on the hotel's ground floor. The bar is a perfect place to end your day by enjoying a glass of wine from our “by the glass” selection, a pint from one of our draft line or an original cocktail, some created by our professional baristas. We also have an on-site restaurant, Bistro le 330 that serves breakfast every morning from 7:00 and diner between 5:00 and 10:00. To conclude, I am thrilled to read that you commended us on two of our main priorities here at Best Western PLUS City Center Quebec, guest service and room cleanliness. To ensure a high level of comfort each and every day of our visitors' stay, occupied rooms are cleaned on a daily basis and it is also possible to let us know by what time you would like your room to be serviced by so that you may come back to a tidy room. You may do so by contacting our caring front desk employees, which are also available 24 hours a day 7 days a week to answer any question or query that may enhance the time spent with us so do not hesitate to seek their assistance for anything. So again, thank you for sharing your thoughts on your stay at our hotel near Old Quebec City, hoping that you will renew the experience on your next visit. Best regards!

"Clean, comfortable, and great location"

4
07/11/2017

This Best Western is in a good location. It is definitely within walking distance of the old city (within 2 kilometers). If you get a taxi it is about $8. Uber was about $5. Taxi to and from the airport is $35. The hotel is a block from Saint Joseph Street where there are many restaurants, pubs, and cafes. We were given suggestions of many places to eat, we tried many of them and were very pleased. The tips were spot-on. The rooms were large. There were 2 queen sized beds. I was traveling with a group of 6 friends and we all wished we could take home the beds and pillows. We all agreed that the beds were the most comfortable we had slept on. And you would be hard pressed not to find at least one perfect pillow. You were given shampoo, conditioner, lotion, a makeup removing wipe, and disposable shower cap. The showers were easily adjustable to your preferred heat and the force of the spray was perfect. We stayed 5 nights and it was very quiet all nights. Even the traffic noise was very minimal. The café in the hotel was as good or better than any around the area. The croissants and muffins were fresh and tasty and they had the best spiced pumpkin lattes I have ever had. The coffee was also superior in quality and taste. The restaurant offers a full buffet. The buffet was well-stocked and offered the usual breakfast fare. I was able to order just the cold buffet for a reduced price. It was also good to find out that you could order eggs as you like as part of the buffet. The only downside was that due to renovations the pool, hot tub, and workout areas were closed and not accessible which was disappointing. Best Western offers a clean and very comfortable room and is a good value. I would definitely stay there again.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Pam. I could not say how grateful I am that you filled such a thorough review of your stay at our full-service hotel in downtown Quebec City. Actually, if every comments posted on review sites such as Tripadvisor were all that complete and accurate, I would be unemployed. Still, I think I can find a few points to add to it in order to justify my salary. For example the beds, which comfort is due to the use of natural memory foam mattresses and deluxe, silky-feeling triple sheets linen in all our rooms, whether king or queen size. Then, in addition to the American buffet breakfast available at our restaurant Bistro le 330, an “a la carte” menu is also served every weekdays between 7:00 and 11:00 and until 12:00 during the weekends. You can also have dinner there every evening between 5:00 and 10:00 with a delicious North American Bistro-Style menu that includes tartars, thin crust pizzas, burgers and of course, Quebec's famous dish: Poutine! Well, I think the only complement I would like to bring to your review is to apologize for the pool and the gym being unavailable during your stay, as we had to undertake major construction works to keep our installations up-to-par with our high level of quality you describe for other aspect of our establishment. This endeavor will be completed on the last week of November at the latest. So again, thank you for this complete and precise review of your stay at our full-service hotel in downtown Quebec City. We will be honored to welcome you and your friends once again on your next Quebec City escapade. Best regards!

"Comfortable and Conveniently Located"

5
06/11/2017

We stayed here for one night and loved it. The room was clean and spacious, the beds and pillows very comfortable and the staff very friendly. The hotel is also conveniently located and the old town and restaurants are close by.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear IanSydney2014, thank you for filing such a compliment-filled review of your most recent stay at our hotel near good restaurants in downtown Quebec City. On that particular topic, although we do have our own on-site restaurant, Bistro le 330, which serves both breakfast and dinner every day, many great eateries are located all around our neighborhood, Quartier Nouvo Saint-Roch. Over the past several years, the area has transformed from an ordinary neighborhood to THE new trendy place to visit in Quebec City, still unbeknownst to most visitors who only have eyes for the Old Quebec, one of the main touristic attraction in North America, that is not that far either. In addition to the delicious restaurants, you will come across original-concept bars and pubs like an Egame lounge, an 80' Arcade-themed pub, a Japanese culture-inspired resto-boutique and several show venues and other authentic boutiques, all contributing to the young and festive atmosphere you will experience while staying at our property. To maximize your time spent exploring this thrilling area, I strongly suggest you seek the assistance of our bilingual front office employees, as their knowledge of the city's many landmarks and attractions represent the most efficient tool you could dream of. They will be more than happy to share with you their preferred tables that would best suits your taste, make reservation for you and even tell you the best means of transportation to reach the chosen destination. Their friendly attitude can also be put to work for any demand you may have regarding our hotel itself, as they will go above and beyond the call of duty to make sure your stay with us is up to your expectations. With that said, I think the only thing left is to thank you once more for this great comment on your stay at our hotel near good restaurant in downtown Quebec City, looking forward to welcome you back on your next visit to our lovely town. Best regards!

"Quick but pleasant "

4
01/11/2017

As I had hay one night I fell really disappointed of not being able to really know the hotel. Really comfortable. Just one little detail water on shower not hot enough, but warm still. Really nice facilities, strategic situation

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear CRNeoTravel, thank you for those kind words on our comfortable hotel in downtown Quebec City. First, I particularly like the adjective you used to describe our geographic situation: strategic. We indeed benefit from a prime placement for any kind of visitors, whether they are travelling for business or leisure, as our establishment stands in the heart of the new business district of Quebec, Quartier Nouvo Saint-Roch that host many new-tech companies like Ubisoft, Frima, Beenox, as well as internationally renowned learning center like E.N.A.P. (National School for Public Administration) and I.N.R.S. (National Institute for Scientific Research). Even better, the Quebec Convention Center is just a short bus or taxi ride away or a 15 minute walk up Côte d'Abraham. Tourist will also find our hotel to be conveniently located, just 1.1 Km away from Saint-John's gate, the main entrance to the historical quarters of Old Quebec City and all its famous landmarks like the Parliament, the Citadel, the Battlefield Park on Plains of Abraham, the Observatory, many Museums and other touristic attractions that makes Quebec City so famous around the world. Also easily accessible from our hotel is the main train and bus station in Quebec, Gare du Palais, the Cruise Terminal uniquely located in the heart of Quartier Petit Champlain, the oldest part of Quebec City and the Jean-Lesage Airport (YQB) that can be reached by taxi with their flat rate of 35.00$ from and to any downtown location. To conclude, I truly hope that you will have the opportunity to stay with us again, for a longer period this time, in order to fully appreciate the comfort of our facilities. So again, thank you so very much for filing this review of your stay at our comfortable hotel in Downtown Quebec City. Best regards!

"Very nice hotel"

5
28/10/2017

I stay at this Best Western Plus Quebec City Centre Hotel in October from the 23rd through the 27th. It has very friendly helpful staff. The room was above my expectations. Comfortable king bed and quiet area of the hotel. The dinner at the hotel restaurant that I had was the Penne Carbonara and it was excellent. Very creamy like the French gourmet chefs would make. The location of this hotel was very good as well. I would definitely recommend it.

"End of cruise stay in Quebec City"

5
28/10/2017

The hotel was very nice and located close to the cruise ship terminal. It was reasonably priced for a hotel in Quebec City. The staff are very friendly and were able to provide answers for any questions we had. The free WiFi was a great bonus to us as well.

"Good location and good value"

4
28/10/2017

I stayed in the hotel for 4 nights, the price was good and the rooms were clean. It is at walking from the old Quebec city so it is a good place to visit Quebec city. Be aware that their parking is valet parking only.

"A pleasant stay"

4
27/10/2017

We stayed for five nights on a little vacation. When we booked it, it said it was in city centre. But is actually about 2 kilometres from Old Quebec. However, it is in a trendy area with lots of trendy shops and restaurants. We took a Hop-On Hop off tour and one of the bus stops was a three minute walk. So all is good. Breakfast was extra at about $35 for two and parking is $25 per day.

"Great stay before cruise"

4
26/10/2017

Hotel, staff, and restaurant were great. Even got a goodie bag for being a BW member. Just be careful with businesses around the hotel. If you pay in USD they will probably rip you off by not giving you the correct conversion to CAD.

"Great stay!"

5
25/10/2017

Excellent hotel, clean and great staff! Staff communicated in both French and English. Easy access from the highway. There are several restaurants in the vicinity as well good shopping. Taxi rides into the old city were less than $10. The hotel was recently renovated, so everything is new.

"Not Up to Expectations"

2
22/10/2017

This hotel has no parking what so ever. Was required to turn over keys to valet or to find a public parking ramp. No breakfast included. Place was overrun with tour busses and we could hardly get in. Room itself was clean and comfortable. Staff was friendly and helpful., but hard to believe this is a BW??

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Stu P, thank you for your comment. I would like to apologize though for having failed in offering you the quality stay you sought. First, although breakfast is not included in all our available rates, it is possible to include it in your reservation at a low cost when booking directly through us over the phone, on our website or with the Best Western's central of reservation. Concerning the parking, we do have on-site parking, as you mentioned in your review. Our valet parking is offered at the cost of 25.00$ plus taxes per night with free, unlimited in-and-out access to your vehicle. We do feel this is the most convenient option to leave your car in a secured location, as this prevents you from having to retrieve your car yourself each time you would require it, as our dedicated valet attendants will do it in your stead and will drop it right in front of our main entrance. If ever this still does not seem to fulfill your needs, you may seek the assistance of our front desk agents or our valet attendants, as they will be happy to highlight the location of several nearby public parking on a map of the area, an option that may be more suitable for you. Then, I would like to mention that the brand we represent, Best Western PLUS, has very strict and high standards of quality that we are proud to uphold, a statement that is confirmed by regular inspection of the hotel both by representative of the brand and independent inspectors. For example, one of the main objective of Best Western International is to provide a superior customer service, which is an aspect of your stay you commended us for. To conclude, I would just like to thank you again for sharing your thoughts on your stay with us, hoping that you will give us a chance to prove that we are indeed worthy of the brand we represent so proudly by staying with us again on your next trip to Quebec City. Best regards!

"Happy Traveler"

5
17/10/2017

Best hotel stay ever. Kind, helpful staff. Clean, quiet room, great bathroom. It's a bit of a walk to old town but easy to taxi. Breakfast buffet was really good and all the staff was great. Quebec was a wonderful vacation, this hotel only made my trip better.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear happytraveler34652, we are grateful for filing such a commending review of your stay at our hotel with breakfast included in downtown Quebec City. As a start, we do have many rates that includes a full breakfast every morning of your stay with us, but they are only available through us directly over the phone, on our website or via the Best Western central of reservation. By including the breakfast in your room rate, you will make sure to start your day with a delicious meal that you will select from our “a la carte” menu that proposes a vast array of dish, from the traditional Québécois breakfast to our healthy plate, not to forget our famous Smoked Salmon Egg Benedict, a real delight. On some occasion, when the hotel's occupancy in high enough, an American buffet is served and is available to you if breakfast is included in your rate. Then, I am glad that you noted in your comment the cleanliness of our rooms, one of our top priority here at Best Western PLUS City Center. Every occupied rooms are cleaned each and every day and customers can even customize what need to be attend to by filling a form to this effect and hanging it on your door handle in the morning so housekeeping can pick-it up. This form also allows you to specify by what time you want the room to be done to insure that you will have a tidy and comfortable environment to comeback to upon your return. To conclude, I would just like to thank you again for this great review of your stay at our hotel with breakfast included in downtown Quebec City, hoping that you will join us again on your next trip to our lovely city. Best regards!

"Great stay."

5
15/10/2017

Was going to give it 4 points, but give it 5 because I got a great deal with Priceline on this hotel, and the city is quite expensive (as expensive as NY city in fact). The only negative part is the location. Prepare to walk 20-30 min or more to the Old city attractions. If you want to go to waterfalls, it is just couple blocks away, and you take 800 bus, and it take 30min. The room was 4 star US standards, solid furniture, 40 inch TV with many english channels, free decent speed internet. Overall spotless, except the location. Would highly recommend.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Yuri P, on behalf of all our employees here at Best Western PLUS City Center Quebec, I would like to thank you for these great words on your stay at our affordable hotel in downtown Quebec City. To begin, I am actually surprised that you found our location to be a negative aspect of our establishment, as most of the renown landmarks in Quebec City are easily accessible either by bus or walking, with guided tour available right from our main lobby. Even better, the neighborhood at the heart of which our hotel stands tall is now THE trendy area in Quebec City with many great eateries with creative menus concocted by a new breed of innovative and passionate chefs, many bars and pubs offering authentic experience like an Egame lounge and an 80' arcade-themed bar, several show venues and theatres, boutiques and new-technology businesses, all contributing to the modern and young atmosphere you will enjoy while staying with us. On another subject, I am happy to read that you find the amenities present in your room to be worthy of a 4 star hotel. On top of those that you already mentioned, all our rooms are furnished with mini-refrigerators, Keurig K-cup coffee makers with free supply of regular, decaf and green tea, working space and chair on wheels and many other to insure that all the needs of the modern travelers are answered. Other items like shaver and shaving cream, woman sanitary product, contact lenses case and liquid, toothbrush and toothpaste are also available via our front office, so are just a phone call away. Well then, once again, thank you for sharing your experience at our affordable hotel in downtown Quebec City, hoping that you will be back among us on your next Quebec City vacations. Kind regards!

"Great place"

4
15/10/2017

Loved this Best Western. The location allowed us to walk to everything we wanted to do. The staff was helpful with directions and ideas for places to see and places to eat. We would stay here again on our next visit to Quebec.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear lisadK3407NM, thank you for sharing your good impression of our hotel near Old Quebec City with the entire Tripadvisor community. First, it is accurate to say that all the most popular touristic attractions and services in Quebec City are situated at a short walking distance from our property. Whether it id the Chateau Frontenac, the Citadel, the Parliament, the observatory, the Old Port market and all the museums and souvenir boutiques are not further than 2.0Km from us, some uphill I should add. If walking does not seem to be your preferred cup of tea, city busses are readily available just a block away from our doors and will bring you either right atop of Cap Diamant, the “plateau” that separates the upper from the lower part of the touristic district, or in Quartier Petit-Champlain, the oldest part of town, where you will be able to embark on the scenic elevator, the funicular and reach Terrace Dufferin that offers a breathtaking vintage point on the majestic Saint-Lawrence river. You may also inquire with our front desk agents about one of the many guided bus tours available, most of offering pick-up right from our main lobby that will give you an overview of all the major attractions and help you decide which one you would like to further investigate. Speaking of our front office staff, they are also very knowledgeable of all the touristic landmarks that may be of interest and are quite capable of providing you with valuable information such as the best way to get there and in which order to visit them so you can optimize the time spent in our little corner of Europe in North America. They can provide maps and highlight the sites you want to visit, complete touristic guide books as well as recommending the restaurant that would best suit your appetite and make reservation at the one that seems to fulfill that role the best. To conclude, I would simply like to thank you for this review of your stay at our hotel near Old Quebec City, looking forward to be your host once again on your next visit to beautiful Quebec City, l'Accent d'Amérique. Best regards!

"Good Hotel"

4
14/10/2017

I enjoyed our short stay here, it was quiet, rooms were spacious with comfy beds and all the amenities you would expect. Bathrooms were clean and big. Staff were efficient. Located close to Old Quebec/Mount Royal it has good access and has lots of restaurants/bars/cafes/stores close by.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear 11amTourist, it is really pleasant to read your review of your stay at our hotel near specialised stores in Quebec City. On that particular subject, we are certainly located in THE most diverse and modern area in Quebec City, Quartier Nouvo Saint-Roch, with its unique stores like Fanamanga, a Japanese-themed boutique, toy store and kids' heaven Benjo, Skateboard and Punkrock boutique Exo as well as outdoor and hunting store Latulippe. You will also come across delicious eateries, funny-concept bars and pubs, café with relaxing atmosphere and several show venues that hosts artists of different style of music and arts in general. On a different topic, I am thrilled to read that the many amenities available to our visitors were up to your expectations. All our rooms are equipped with 40' HDTV with a selection of bilingual channels and pay-per-view movies, mini-refrigerators, Keurig K-cup coffee makers with free supply of regular, decaf and green tea, iron and Ironing board, in-room safe and of course, a complimentary high-speed WIFI internet connection available in every corner of our property. All our customers will also benefit from a heated indoor pool and a gym, among other features that will answer to the ever-evolving needs of the modern customers. To conclude, I think I should just correct a part of your review, as it is accurate to say that we are close to old Quebec, but not to Mount Royal, as this famous site is located in the city of Montreal. The “plateau” separating us from the upper-part of the historical area is actually Cap Diamant, which the ferry to Levis gives you a majestic view of. With that said, I only wish to thank you once more for expressing your thoughts on your stay at our hotel near specialised stores in Quebec City, strongly wishing that you will renew the experience on your next trip to beautiful Quebec City, l'Accent d'Amérique. Best regards!

"Great value close to everything"

4
11/10/2017

Steps away from major highways in and out of Quebec City, located downtown just down the hill from Old Quebec. Great wine bar and close to many restaurants. Definitely my first choice for business as it's in the opposite direction to any traffic.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear joseeg583, thank you for sharing your views on our hotel near major highways in downtown Quebec City. First, I am glad that you mentioned our proximity to two major highways in the Quebec's region: Highway Charest that turns into Boulevard Charest (40/440 East/West) that is only two blocks away from us, and highway Laurentienne (73/173/175/973 north/south) of which Rue de la Couronne and Dorchester, between which we are located, are part of. With the addition of Dufferin highway (the continuation of highway 40 East) that is just a few meters away and the best access point to reach the Montmorency Waterfall and Sainte-Anne-De-Beaupré's Cathedral, every corner of the larger region of Quebec are easily accessible by car from our establishment. Then, we are also situated in the heart of the new business district of Nouvo Saint-Roch that hosts new-technology studios like Ubisoft, Frima, Beenox and some important professional schools and tech centers like E.N.A.P. (National School of Public administration) and I.N.R.S. (National Institute for Scientific Research). Gare du Palais, the main train and bus station is also just a short stroll away from our hotel, making it THE best destination for your business travels. To conclude on a good note, I am glad that you were able to put your feet up after a hard day's work (sorry I couldn't help it) at our Wine bar, which is part of the coffee shop Café In that stands on the hotel's ground floor. There, you may try our “by the glass” selection of wine, a few beer on taps and some original cocktails made by our team of professional baristas/bartenders. So then, thank you again for commenting on your stay at our hotel near major highways in downtown Quebec City. We will, hopefully, see you again on your next business trip. Best regards!

"Great location in Quebec City"

5
11/10/2017

The Best Western City Centre in Quebec City was in a great location, clean and offered an excellent restaurant with great staff and food. We were able to walk to the historical area, Plains of Abraham, river etc.

"Comfortable stay !"

4
11/10/2017

We drove up from Toronto but a 8 hr drive turned into 10+ hr drive thanks to all the traffic headed towards QC as it was a big holiday weekend for the French. We got in pretty late but the check in was smooth & the girls at the desk were helpful & friendly. We put our car in valet parking which though expensive was convenient....most hotels in Canada charge extra for parking which is strange but we had to do it as we were booked for 3 nights in June. The girls at the desk handed us a little basket of biscuits, I think. Anyhow our room was fairly big with a very comfortable bed & a decent sized bathroom. The hotel is not in the historic quarter but not very far either.....probably a 15 min walk uphill which we did not attempt as this was almost at the end of our month+ long trip in Canada. Secondly it was pouring right from morning to late afternoon on our first day in Quebec. We had breakfast at the hotel as it was raining quite hard....food was nice but expensive. The bus stop is a 5/7 min walk from the hotel....we took the bus to the historic centre only once....after that we used taxis to & fro which is much more convenient. There are lots of restaurants nearby for dinner. We used our car to visit the falls next day, the island across the bridge & the black currant vineyards. Since we had valet parking we didn't have to bother with getting or parking the car ourselves. We used the hot tub once....the pool & gym area is nice but the jacuzzi was small & in need of an upgrade. QC beautiful & en enjoyed our stay here.

"Very Nice Hotel. Very Quiet. "

4
10/10/2017

Very nice hotel, a bit pricey for location. Great staff at check in very clean and modern rooms. Located in non-touristy part of Quebec City. Nice restaurant and Cafe on premises. Beds are very comfortable and great pillows. We stayed here before our cruise and it is pretty close to pier. In the morning Uber will charge you about $10 for ride

"Great check in experience and reasonably priced"

4
09/10/2017

I stayed one night (passing through) at this hotel and I must say that I was pleasantly surprised with the customer service experience. Being an English speaking family, I was a tad worried how we would be received. The gentleman that checked us in was fabulous. I`m not sure if the room was upgraded but it was a pleasant surprise to have a big room. There wasn`t much of a view from our room. The front desk gave us a map and helped us navigate to Le Vieux Quebec. We walked there in the morning before checking out, however it was further than I thought, but a good walk. We didn`t eat at the hotel, but did use the valet parking. Although the valet people were very nice, the valet parking lot is not secured. My husband had to return to the car and asked where he could find it and was directed to a dark open parking lot area. The parking was extra. I would stay here again, mainly for price and great service but keep in mind the extra parking fee if you have a car.

"Comfy for a night"

4
06/10/2017

Just an overnight stay in this hotel. It was a bit outdated inside but very comfortable. We had a nice big room with big bed but no view to speak of. There was concierge parking service and the staff were very nice. We didn't eat at the restaurant.

"Good staff"

4
05/10/2017

Helpful. They explained all about the room and hotel. Gave us a map of the area and helped us with directions. The room and bathroom were clean and neat but the room needs a new carpet and the bathroom needs a new tub. Caring, when they found out that it was Deb's birthday they delivered a box of chocolates and a card to our room. Nice people. The exterior is a bit tired and the interior is a bit shop worn.

"A European spot in North America"

5
02/10/2017

I was pleasantly surprised by the quality of the stay during my recent visit at this hotel. The staff were friendly. The rooms were extremely clean and well taken care of. Not to mention the location, which is great. Right dowtown, a t'en minutes walk from the train station.

"Great place/close to shopping and much food variety"

5
01/10/2017

Staff is EXCELLENT. Helpful from start to finish. Directions, find restraints even pulled up menus and translated those in French. Close to great restaurants. Hop on Hop off bus pickup close. Always greeted you when you came in. Room was lovely--clean, beds very comfortable.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Carolyn S, on my behalf and all of my colleagues, thank you so very much for those great words regarding our hotel near activities to do in Quebec City. As a start, I am proud that our staff were able to fully display their knowledge and caring attitude when they went above and beyond by finding the menus of the restaurants they probably also recommended and went on to translate those only in French, but I'm actually not surprised. All our staff are required to do everything they can so that our visitors' experience exceeds their expectations, so do not hesitate to seek their assistance for whatever you feel could enhance your stay with us. Whether it is to get directions to your targeted attractions, making arrangements for one of the many guided tours available throughout the city and the whole region, or if you feel there is something that could be done to make your stay even more enjoyable, do not hesitate to seek their help. On a different topic, we are indeed located not only close to many great restaurants with authentic menus, but also just a stone's throw away from our doors are some original-concept bars and pubs, like an 80' arcade-themed pubs and an E-game lounge, several show venues displaying many kind of music from Alternative Rock to Country music, theatres and plenty of local boutiques. All these businesses, and many others, contributes to our neighborhood being now considered THE trendy place in Quebec City, while still being only 15 minutes walking distance to most of the famous touristic and historical sites our UNESCO's World Heritage sites is known for. To conclude, I would simply like to thank you again for sharing your appreciation of our hotel near activities to do in Quebec City with the entire Tripadvisor community, looking forward to welcome you back on your next visit to beautiful Quebec City, l'Acent d'Amérique. Best regards!

"Nice experience"

3
30/09/2017

This hotel is a bit dated = but people were nice and helpful. Hotel a bit away from "old Quebec" but decent restaurants, etc. within walking distance. Convent to tour bus for city tour. Within walking distance to The Market - nice experience. The hotel was quite acceptable - given price vs. some of the other hotels we checked out.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear gabandjohn08, thank you for this review of your stay at our hotel in downtown Quebec City. To begin, I would like to address the part of your comment that mentions the décor that you found dated by announcing that, starting in less than a month, all our rooms will be updated with new carpet and tapestry. These renovations will give a fresh look to our rooms while keeping the classic and welcoming look we cherish. Then, I am sorry you felt we were a bit too far away from the Old Quebec, as the exact distance from our establishment to the fortifications of the historical quarters is 1.1Km with some hiking I must admit. If you really are not into strolling uphill to the top of Cap Diamant, city busses do represent a viable alternative with several routes stopping just a block away from us that will bring you right at the top, next to the Parliament and the Convention center. From there, all the most famous attractions of Quebec are within easy reach, like the Chateau Frontenac, the Citadel, the Battlefield Park on Plains of Abraham or the many Museums and other historic sites most visitors seeks. Another great means to discover the many interest point in Quebec City is to take a guided bus tours, either the very convenient Hop-on Hop-off and its 12 stops, including one a few steps away from us, or the regular tour on a bus with scenic windows that will pick you up right from our main lobby. To conclude, we do pride ourselves in offering a high quality product at an affordable price, and I am glad to read that you thought our efforts on that matter made for a nice experience for you and your travelling partners. Whether it is our caring and professional guest service, the comfort and cleanliness of our rooms or the practicality of our different equipment, like our indoor pool or our free high speed WIFI connection, we dearly value the well-being of our visitors and will always go above and beyond to fulfill the various needs of the modern travelers. So one more time, thank you for filing this review of your stay at our hotel in downtown Quebec City, hoping to see you back on your future visits. Kind regards!

"Nice place with kindly service"

4
26/09/2017

Nice location. it take around 20mins walk to the attractions. They have kindly staff with excellent service. My puppy love there so much. They have the continental breakfast, but it wasn't like the menu which posted it at the room. We enjoyed short stay.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear T9952QFlucy, I am thrilled to read that you and your little furry beast enjoyed your visit at our hotel near Quebec City attractions. True that, we are just 1.1 Km away from the Old Quebec's main entrance, Saint-John's gate, from where all the most famous touristic sites are easily accessible. Whether it is the Battlefield Park on Plains of Abraham, the Parliament, the Citadel or the famous Chateau Frontenac and Terrace Dufferin, you won't have to spend too much energy in order to reach those sites and enjoy the rich history of our UNESCO's World Heritage site. But then, if you are really not interested in walking up to the Old Quebec, city busses and bus tours are the way to go, with several routes our guided tours available either right at our door or just a block away from our establishment. Then, as noted by another Tripadvisor contributor, Cheryl S on September 20, we are proud to accommodate visitors travelling with their pets since 2007. For a fee of 15.00$ plus taxes per night, your dog or your cat will be treated with the same care and consideration as our two legged guests. To conclude, the hotel's restaurant, Bistro le 330, do offer a buffet during high season, but it is a full American buffet, not a cold continental buffet. You can have eggs, sausages, pancakes with our divine maple syrup sauce, fresh fruit, cheese, cold meat, muffins, coffee, juice and many more items. An “a la carte” menu is also offered every day. With all that said, the only thing left is to thank you warmly once again for your good words on our hotel near Quebec City attractions, looking forward to welcome you and your puppy once more on your next visit to our beautiful city. Best regards!

"Not Very Good"

2
24/09/2017

I would not recommend this hotel. The rooms are too small and the bath towels the worst ever encountered. In contrast, the staff were pleasant and capableLocation is the primary assest in that you are reasonably close to downtown and the old city

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear guest, thank you for commenting on your stay at our hotel in downtown Quebec City. I am sorry you seemingly did not enjoyed your stay with us. I would like to take this opportunity to mention that the size of our rooms vary slightly, but that all our rooms with two queen size beds have enough space to comfortably accommodate up to 4 adults, with our rooms with one kind bed capable of welcoming 2 adults without breaking a sweat. As for the towels, we are sorry their quality was not up to your expectations nor our high standards. Following your comment, measures were put in place to assure that all towels we put at our guests' disposal are adequate. SO again, thank you for your comments, hoping that you will give us a chance to redeem ourselves by staying with us again on your next trip to Quebec City. Kind regards!

"East Coast Road Trip Stopover"

4
20/09/2017

Stayed at the Best Western while heading out to the East Coast on a road trip. Chose them as they are pet friendly. Nice property - even upgraded our room. Good location, but as we arrived late, didn't have time to take in all the Quebec City has to offer. There is a cafe attached to the hotel, but didn't have time to try it.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Cheryl S, thank you for your comment on your stopover at our hotel pet friendly hotel in downtown Quebec City. Indeed, we are proud to welcome travelers who do not want to leave their furry family members at home by themselves, and we will treat them as good as we will treat every customers that walks in our establishment; with care and consideration. Upon your check-in, you will be handled a welcome package that includes some treats, poo-bags, some useful numbers for pet services and a map of the area highlighting the nearby parks where you can walk your dog, including a green area reserved for dogs just a few minutes walking from our doors. Then, we are also the ideal hotels for travelers on a road trip such as yours, with our proximity to two of the region's major Highways: Highway Charest that turns into a boulevard (40/440 East/West) and highway Laurentienne that becomes Rue Dorchester (73/173/973/175 North/South). On a different topic, we do have an on-site coffee shop that is also a wine bar, where you can grab light snacks like croissants, pastries, gourmet sandwiches, smoothies, our famous breakfast sandwiches or of course as delicious, freshly grinded coffee brewer to perfection by our baristas. Well then, thank you again for your comments on our pet friendly hotel in downtown Quebec City, hoping that you will renew the experience on your next trip. Best regards!

"Great treatment and comfortable."

4
11/09/2017

We went on September, the hotel is good is recognized global chain so it's guarantee of a nice and comfty hotel. Location is not quite good at all, it's about 20 - 25 minutes walking from old Quebec and another 10 more from low Quebec. If walking it's not and issue the it's a perfect hotel. Staff was very kind. Room was pretty big but a little bit weird distributed, but very comfortable. They put some kind of coffee automatic machine that works really fine.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Rene M, thank you for sharing your thoughts on our comfortable hotel in downtown Quebec City. At first, I must admit that I slightly disagree with your claim that our location is not convenient, but then I can appreciate that visitors who are not very inclined to walk could find it a bit inconvenient. The exact distance from our door to Saint-John's gate is 1.1Km up Côte d'Abraham, which can easily be covered in 15 minutes without breaking a sweat. City busses represent a convenient alternative to walking to the historical district, with many routes having stops just a block away from our property that will lead you to the top of the Cap Diamant, next to all the major touristic attractions like the Chateau Frontenac, the Battlefield park of Plaines d'Abraham, the Citadel and many others. Another way of reaching the Old City is to stroll in what you accurately described as the “low Quebec” through Saint-Joseph Street, pass Gare du Palais onwards to Quartier Petit Champlain, the Oldest part of Quebec City. Doing so will get you to come across many restaurants, pubs, boutiques while preventing you from having to climb the steep hills or stairs leading up to the fortified city, as the Funicular, the scenic elevator located in the heart of Quartier Petit Champlain will bring you from the “low” Quebec to the Upper part on Terrace Dufferin. To conclude, I am glad that features present in your room like the Keurig K-Cup coffee maker had a positive impact on your stay. Al are rooms are also equipped with natural memory foam mattresses wrapped in a silky triple-sheets linen, Danby mini-refrigerators, a hair-dryer, a chair on wheel with a working space and of course, a free high-speed WIFI connection. So, thank you once more for this review of your stay at our comfortable hotel in downtown Quebec City, wishing that you will join us again on your next trip. Best regards!

"Quebec downtown"

4
11/09/2017

Hotel is clean and best location we found for the price. Staff were all extremely helpful and courteous. Breakfast was good with lots of choice but no bacon - bacon is available if you ask but they don't tell you that anywhere. Valet parking is a money grab (car was probably 50 ft from the entrance) but very convenient. Walk-in shower was amazing but I don'y know how many rooms have that - we had a King room

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear 2Winstones, it is a pleasure to read such a thorough account of your stay at our hotel with breakfast included in downtown Quebec City and I would like to warmly thank you for sharing it with every Tripadvisor users. First and foremost, I am truly sorry you found our valet service to be a “money grab”. Although we do use a lots that is right next to our establishment, this one spot does not have enough space for every potential vehicle we would need to park at the same time, therefore forcing us to use several other locations that are further away and not very convenient for our guests to reach. This is why we feel that, at the cost of 25.00$ plus taxes per night with free unlimited in-and-out access to your vehicle, it represent the most convenient option for our visitors to leave their car in a secured lots, without all the hassle of finding a parking on their own and having to retrieve their vehicle themselves each and every time. As for breakfast, including breakfast in your room rate will get you to kick-start your day with a delicious meal either from our “a la carte” menu or the American buffet, only available when hotel's occupancy is high enough. As you correctly noted, bacon is not part of the buffet as it stands but is available upon request. Then, I am glad that you enjoyed our huge walk-in showers, the main feature of our “executive” King bed rooms that are also located in a private corridor. This room type can be booked through our partners' website as well as via the Best Western's central of reservation or directly through our reservation agents. Well then, I think the only thing left to say is thank you again for this great review of your stay at our hotel with breakfast included in Downtown Quebec City, hoping to have the pleasure of welcoming you again on your next trip to beautiful Quebec City, l'accent d'Amérique. Kind regards!

"Great hotel with super location"

5
09/09/2017

Gym was a little cramped; not very spacious. Gym and pool hours were somewhat limited; from 7 am to 10. Staff were professional and helpful; friendly. Attentive, knowledgeable, they had guest recognition. Restaurant staff excellent. Rooms were clean, spacious, well-appointed. Nice cozy decor. Bedding very comfortable. A great stay!

"Great Location in the heart of Copenhagen "

4
09/09/2017

This hotel is ideally locate, close active night life on the main cannel full of bars and restaurants. There are also plenty of other cullanary places nearby. The staff are very friendly, speak numerous languages, and are very helpful, standard rooms are a little tight, clean, no fridge and you have to share two irons on each floor. Overall a comfortable hotel with a great selection of breakfast.

"Nothing special"

3
07/09/2017

After an excellent stay at the Best Western in downtown Ottawa, we were a little disappointed with its equivalent in Quebec City. The hotel has a strong 1970s feel about it and the paintwork could do with some updating. No breakfast is offered but can be purchased in the hotel's cafe or restaurant. There are lots of other restaurants in the area. A good location for transport links (buses, railway and coach station) but a longish uphill trek to the old city. Easiest way to get there is to take the number 1 bus to Gare Fluviale ($3.50) and then the short funicular ride ($3.00) to the historic area. There was some confusion with our bill (we were charged for a breakfast that we did not ask for or consume) and the receptionist was not particularly helpful in sorting it out.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Jeff C, thank you for this thorough review of your stay in our hotel near the Quebec train and bus station. I am sorry though that you were not that pleased with your stay. I am particularly surprised about your statement that our front desk agent was not that helpful when you mention a restaurant charge was added to your bill by mistake, as our front desk agents usually receive great comment about their helpful and caring attitude like from Nicole L on September 6. You can be assured that we will remind the proper procedure in such instance to all our staff to prevent such unpleasant situation to happen again. Then, I am glad that you mention the #1 bus to the city center, as this is a great way to avoid the uphill trek to the Old City, with the scenic elevator, or funicular, that brings you to the top of the hill while offering a breathtaking view on the majestic Saint-Lawrence River. If ever you want to walk and avoid upward walk, the path that #1 bus takes will get you pass many attractions and services, like the train and bus station of Gare du Palais. At the end of your stroll, you will end-up on the oldest part of Quebec, Quartier Petit-Champlain and next to another popular transportation installation: The cruise terminal that was just voted best cruise destination in North America by the users of Cruise Critics, the world's leader in cruise review. To conclude, I am actually pleased that your review includes a critic of the hotel's décor because it allows me to announce to every Tripadvisor users that starting this coming fall, all our rooms will be getting a fresh look with new carpets and tapestries. While giving it the remodel it requires, we do wish to keep the warm and welcoming style that is so dear to us, but by adding a touch of modernity to it. So again, thank you for your comments on our hotel near the Quebec train and bus station, hoping that you will come to stay once more when you next visit beautiful Quebec City, l'Accent d'Amérique. Kind regards!

"Great experience!"

5
07/09/2017

We were greeted by a very helpful and polite desk clerk. Our car valet was an unexpected bonus and reasonable fee. Our room was lovely, very clean and comfortable bed. It was about a mile walk to Old City Quebec but lots to look at on the way. Room rates were affordable. Everyone on the staff we encountered were helpful and pleasant. We left a day early because the weather wasn't cooperating but we hope to come back.

"Nice Hotel but not in the old city"

4
06/09/2017

We stayed here in August 2017 The staff is very friendly and quite helpful and fluently bi-lingual We used the valet service and found it quite well organized and efficient, there are two restaurants in the hotel. One is more like a coffee shop similar to a Starbucks but with better food, both in quality and choice. The rooms were more than adequate with extremely comfortable beds and bedding. The only drawback for us, was the fairly significant and uphill walk to the old city/citadel. Although obviously it is downhill upon your return. The hotel was more than helpful in offering advice on places to eat and getting a taxi

"Quality Hotel Just Outside of Old Quebec City"

4
06/09/2017

We booked this hotel for a stop over on our way home from the east coast. The hotel was about a 15 minute walk to old Quebec with some hills(the cab ride was about $15 with tip). The valet service and check in staff were excellent to deal with and very professional. Our room was huge with two double beds(only thing I would prefer would be a queen) with lots of room for all four of us. We didn't eat at the restaurant it was a little pricey but rather ate in old Quebec at a patisserie.

"Outstanding stay..excellent hotel"

5
01/09/2017

This hotel was outstanding. All staff were so friendly and helpful. Everyone from valet service to cleaning staff. Easy check in and check out. The restaurant was excellent. Outstanding breakfast buffet and we had dinner there one night. Food was great and service was even better. We chose to take a taxi to old Quebec City and it was cheaper than paying for parking there. Great value for your money! Would definitely return!

"Expensive but nice"

4
30/08/2017

It is close to concert and the reason we choose this hotel. I found it very expensive for the location. I usually stay closer to Old Quebec but since we were going to the concert at the Videotron it was closer and easier to get to.

"Good Hotel in the heart of the city"

4
30/08/2017

We had been to Quebec and absolutely loved this hotel, its right in the heart of the city and walking distance to the Old City. The rooms are spacious and clean. The breakfast is a good spread and value for money. There are multiple shops and restaurants in the vicinity where you can eat however a good thing would be to check the closing time of the restaurants as we found many restaurants that close by 10 pm.

"Good hotel"

4
27/08/2017

Hotel is located at a walking distance from the train station, Xmas market as well as the port and the old town. Friendly staff, clean and cozy room. They served meals as well durin my stay and i had xmas dinner here. Lovely diner with a very good ambiance and knowledgeable staff.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear robcan1, we are grateful for these comment on our hotel near the main train station in Quebec City. On that particular matter, it is true that Gare du Palais, Quebec's main train and bus station is just a few steps away from our door, so close in fact that you can easily walk to our property if you do not have that much luggage, in which case a taxi will be the best alternative with a rate around 7.00$. We are also quite close to the Cruise terminal that stands right in the heart of Old Quebec in Quartier Petit Champlain, with the airport being easily accessible via taxi who offers a flat rate of 35.00$ to and from the Jean-Lesage airport for visitors staying in downtown Quebec. On a different subject, our restaurant Bistro le 330 do serves dinner every evening between 5:00 and 10:00, even on Christmas Eve and Christmas day as well as new years' eve, but no special menus are prepared for these occasion. Our North-American style menu will please any type of foody with a selection of tartars, thin-crust pizzas, burgers and vegetarian meals, not to forget our famous fish and chip and the vegetarian dish, with most of them available with gluten-free ingredients. All served by our professional team of waiters whose knowledge will definitely be an asset in guiding you through your evening at their side. To conclude, well I only need to thank you once again for this review of your stay at our hotel near the main train station in Quebec City, looking forward to welcome you back on your next trip to our beautiful town. Kind regards!

"Poor quality Best Western"

3
22/08/2017

As a Best Western rewards member and a regular at Best Western Hotels I was very surprised to find out we would not be receiving the complimentary breakfast during our stay. At check-in we were told we would not be receiving the breakfast as we has booked with booking.com. I was surprised. Firstly I did try to book directly with the hotel but got rerouted to a reservation service which must have been booking.com. I have 2 young kids and to be honest I stay at these hotels because of the breakfasts. Its easier in the morning when kids are hungry to just go downstairs, The hotel was $300 for the night and the rooms were not as spacious as other Best Westerns and the floor in the room itself was tile. Not so comfortable to walk around on. To add to this the bottom of the swimming pool felt like it had a film on it. Totally gross. The elevators are tiny and there are no stairs so you can just walk up to your room. This makes for longer waiting times as people with bags take up all of the space in the elevator. I would not recommend this place to families.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear cree92016, thank you for your comment on your stay at our hotel near Old Quebec City. To begin, I would like to address few topics of your comments that are not accurate. First, none of our rooms have tile floors. The entirety of our 177 rooms have carpet floors, which are due to be replaced starting this coming fall, to the exception of the bathroom of course. As for our swimming pool, we had it carefully inspected following your comment and we are sorry you felt the bottom felt like there was a “film” on it. Concerning access to the higher floor, one of the emergency stairs are always open for guest to get up to their rooms when our elevators are too crowded, which can happen during the busy check-out time in the morning (9:00Am and 12:00Pm) as well as check-in (between 3:30Pm and 7:00Pm). To conclude, I am really troubled by your claim that you were redirected from our website to a third party website, as we definitely prefer that you book your accommodation directly with us. Not only is it better to book directly with us in order to avoid the confusion that comes with dealing with a third party, but you can also add different elements to your reservation, like breakfast for example, which is only available when you book with us or the Best Western's central of reservation. So again, thank you for your comments about our hotel near Old Quebec City, hoping that your next stay with us will be more pleasant than this one. Best regards!

"Walk to historic Quebec"

4
21/08/2017

Downtown location within walking distance to historic Quebec. Restaurants amenities close. Valet parking at $25.00 per day plus tip is ok as is convenient. Deposit charge to credit card of $150.00 seems unusual for BW members. It was deducted from bill at checkout however hotel generates interest income for the days you are a guest and a couple of days after checkout before funds are credited back to your card account, over a year serious funds for the hotel. Seems a bit cheap to me. Next visit we will probably choose a BW outside the city as driving and parking in the city is reasonable. No complimentary breakfast here which is a much appreciated part of our BW experience.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Weldon H, we thank you for this comment on your stay at our hotel with valet service in downtown Quebec City. To begin, I would like to bring some precision on your claim that we are making “interest” on the amount we hold on your credit card during your stay with us. First, the amount, that corresponds to the full amount with taxes of your stay if not pre-paid plus a security deposit of 100$, is not transferred from your account to ours, it is only reserved for us. Therefore, there is no way we make interest on that transaction. Second, upon your departure, we will send the signal to your financial institution that we do not require that amount anymore, whether you pay the final bill with this credit card or not. It is then up to your financial institution to release the funds, which can take several days according to their own policy, not ours. With that said, such policy (pre-authorizing an amount on a credit card) is a regular practice in the hotel industry and remains the same for all our guests, including members of the Best western's Reward club. On another topic, I am glad that you thought our valet service was a convenient option to have your car parked in a secure location. Even better, its daily rate of 25.00$ plus taxes per day comes with a free, unlimited in-and-out access to your vehicle 24 hours a day. This means that you never have to fetch your car yourself, as our dedicated team of valets will do it for you with pleasure, as many time as you might require it, although this should not happen that often because of the easy walk (15 minutes) that separates us from the historical part of Quebec. So again, thank you for your comment on our hotel with valet service in downtown Quebec City, hoping that you will choose to stay with us again on your next trip to our beautiful city. Kind regards!

"Quiet and family friendly!"

4
20/08/2017

Our stay was great! We were greeted and settled into the area right away. The hotel was situated close to the metro and was conveniently located near main streets that you could walk maximum of 10-16 mins to both upper and lower old Quebec!

"pretty good hotel"

4
19/08/2017

the room was really clean and pretty good looking and comfy. everything was working.The staff was friendly and very polite. We received a welcome gift and the receptionist answered all my questions and give us some directions and information of the neighborhood.

"great vacation hotel"

5
15/08/2017

Great place to stay, great staff and facilities to make your stay weather it be a group a family a couple or just on your own , you will feel like a part of their family. Breakfast was awesome and came free to the 6 of us whom they accommidated all in 1 room.. Kudos!! Best Western and Staff

"Another Great Stay"

4
12/08/2017

Our family enjoyed another great stay at the BW Plus City Centre in Quebec. Staff and restaurant personnel were exceptional. Great location just a short walk outside the walled city. We are definitely coming back.

"Good enough. "

4
10/08/2017

Hotels in Quebec City are expensive. This Best Western is close enough to the old city to walk, but it's still a 15-20 minute walk (all uphill the way there; all downhill the way back). Only valet parking available here, so add $25 / day if you have a car. Our room happened to be large, and the double queens were as comfy as a more expensive hotel. Staff is young but nice. Still, it's definitely a family place, so don't go looking for nuance or luxury here. Restaurant on premises but there are a variety of places (some funky, some upscale) a block away on Rue St Joseph.

"Good location but not good value and mediocre maintainence."

3
09/08/2017

We chose this hotel because of its location, being described as right outside the walls of Old Quebec City. It was actually a bit of a hike (up) to the city. The hotel is centrally located to the city in general with a lot of amenities close by. The staff was welcoming and friendly. The pool was much smaller than it looked in the pictures (only 10 bathers in the pool at a time). Also, it had a lot of chlorine in it (eyes were burning),Yet the walls and floor of the pool was slimy, suggesting a lack of maintenance. We have stayed in a variety of hotels and found the price point of this hotel high for what it was. Service and food in the restaurant was excellent.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Shelly K, thank you for commenting on your stay at our hotel in Quebec City Center. To begin, I am sorry you found our pool to be smaller than expected and even more troubled that you thought the floor was slimy and not well maintained. A daily, complete clean-up of the entire pool area is mandatory with some touch-up done when the place is empty, on top of having a chlorine regulator in operation at all time in order to preserve our guests' safety and provide them with a clean and safe environment. Then, although we are not right next to the walled city, we are only 1.1Km away from the main gateway to the Old Quebec, Saint-John's gate, so going there by foot should not take you more than 15 minutes, uphill as you accurately mentioned. Last but not least, our rates do vary according to the laws of supply and demand dictated by the current market, and promotions are available year long. Whether you book directly with us over the phone or via a third party, look for those special rates and save on your accommodation fees and have more to treat yourself and your love ones during your stay in Quebec. So again, thank you for your comment on our stay at our hotel in Quebec City Center, looking forward to welcome you back on your next Quebec City journey. Best regards!

"Not what we paid for"

2
06/08/2017

So I waited for the last minute to book a hotel in Quebec and the higher priced ones were all that was left, figures ok we would suck it up and be a little extravagant. They offer military discount but still was over $200 /night. For the cost this was not at all worth it. Bed was comfy and nice but room was small and basic. Alarm clock went off at 4am, and again at 5am. Tried to unplug it but it had a battery back up. No USB charge stations (at this price I expect something a little more updated). Elevators take forever, cleaning staff don't use service elevators for their carts instead use guest elevators which means anyone with luggage can't share the elevator. Valet parking avail and there is a cheaper option but nobody seems to know where that is and the roads are one way so yiu have to drive around the block to figure it out. Just pay the $25 for valet it's not worth the aggravation. Ordered eggs Benny at the Bistro (medium poached) and white were super runny, they gave me a discount. I will plan better next time to ensure we will not be staying there again.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear herbmom, thank you for sharing your thought on your stay at our hotel in downtown Quebec City. On behalf of all our employees, I would like to apologize for having failed in providing you with the quality accommodation you sought. Some of your comments will definitely help us improve the quality of our product and service, as precisions I will bring to others will surely help Tripadvisor users on their quest to find a hotel that suits their needs. To begin, we do offer military discount to Canadian military service men and women, along with other promotions that are available year round. Of course, booking last minute during a busy period like end of July and beginning of August means that you must expect the prices to be higher than in lower season. We always recommend to travelers to book as soon as possible, but then it may happen that rates are lower as we get closer to the arrival date, although this is not common during peak season. On another topic, I am truly sorry that the alarm clock in your room woke you up several times during the night. Our housemaids and head housekeepers are asked to reset every alarm clock to prevent such annoyance, and they were all reminded of this following your comment. To conclude, I am shocked that you were not offered viable alternative to our valet service. Although we do feel that at 25.00$ plus taxes per night with free unlimited in-and-out access to the vehicle, our valet parking does represent the most convenient option for our guests to park their car in a secured location, we want all our guests to be presented with suitable options like public parking. Some of them are located within easy reach of our property and both our front desk agents and valet personnel can precisely guide you to those locations by providing you a map of the area highlighting those locations. Well then, the only thing left is to thank you again for your comment and wish that you will give us another chance to prove that we are better than what we displayed during your stay by staying with us again on your next trip to Quebec City. Best regards!

"Good hotel "

4
02/08/2017

We had a pleasant stay here for three nights during our Ontario vacation this summer, driving here from Montreal on our way to Ottowa. The room is decorated in a very French style (ebony furniture) which I liked. Comfortable clean beds. Lovely bathroom with bath and shower. A little faded but perfectly clean. We appreciated the crockery mugs for the coffee and tea. Shame only whitener and not UHT milk pods. We thought the pool strange because we couldn't find a changing area and realised this was why we saw people emerging from the lifts in swimming costumes and flip flops! We ate in the restaurant on our last night and had a very pleasant meal. Excellent service from Vincent. Very professional attentive service. All the staff were friendly & helpful. I wish the TV in the main areas was showing a longer film rather than short clips on a rolling loop. The hotel is close to the city and everywhere can be walked to. I would not take the hop on hop off bus which is the worst I've ever experienced. There are better ways to see this beautiful city.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear piedwarbler, on behalf of pour entire team here at Best western PLUS City Centre, I would like to thank you very much for filing such a complete and helpful review of your stay at our modern hotel in downtown Quebec City. Such thorough comments are not only valuable to every Tripadvisor users as they give great tips on our property, but they also provide us with great ideas to improve our product and services. On that matter, we are thankful for your suggestions on our pool area like having a changing space and showers. We are actually planning a rework of our pool and gym and such comments do gives us a clearer idea of our customers' needs. As for the UHT milk pods, that is another great suggestion from you and we will surely consider it, as we are always looking for ways to enhance our guests' experience. May I remind all our guests that regular milk is available on demand, simply by dialing “0” on the phone in your room to reach the front desk, whom will dispatch a member of our team to bring it as soon as possible. To conclude, I must admit that I am shocked that you did not enjoyed the Hop-on Hop-off tour available just a few blocks away from our doors. Although I agree that it is not the best way to discover the many landmarks that make Quebec City so enjoyable, as I do also prefer walking around town, the double decker bus tours and its 12 stops spread across the historical district do provide a great overview of the different areas of Old Quebec while allowing you to stop where you want and get back and continue the tour after you saw what you wanted near that particular stop. So again, thank you for this comprehensive and helpful comment on your stay at our modern hotel in downtown Quebec City, looking forward to welcome you back on your next trip to our lovely city. Best regards!

"Bug in the room"

1
31/07/2017

There was some bugs in the room ( i believe bed bug) which bite us over night and we woke up with rash and itchy marks all day basically ruined the weekend . we found some small black bug walking on the wall next morning , i took video and picture of the bug and our rashes and showed it to reception after checkout , she took my phone and showed it to her manager then came back and told me this is not bedbug. i said i don't what is it , i just want to make sure you don't rent this room to anyone before kill the bugs , she said we can offer you free breakfast i said thanks i don't want to stay a minute more here

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear 917navidr, thank you for your comment on your stay at our property. On behalf of our entire team here at Best western PLUS City Centre, I apologize for the unfortunate situation you describe in your review. The security and comfort of our guests is our top priority and it is never taken lightly. We are grateful that you sent us the videos and pictures you took, your support gave us the opportunity to make deepest investigations, and according to the several thorough inspections that were made by professionals, we can confidently affirm that no bed bugs were present in the room you were occupying. Our team is well informed and trained to make preventive inspections in order to provide a very safe and clean environment during every stay. Hoping that you will come back to stay with us so that we can offer you the memorable experience with the fine service and accommodation we strive for and with which we pride ourselves in for all our customers. Best regards!

"Nice hotel close to city center"

4
29/07/2017

I stayed here for three nights in July. The great thing about this hotel was is that is .75 miles from the old town. However, it is a walk up hill. We walked it once but took our car afterwards. Parking was 18.00 for the day by the harbor and 40.00 all day in the center of the old town. The rooms were very large and new and has a coffee maker in the room. There is a restaurant in the hotel but it is expensive for breakfast. (40.00-50.00) for two people, the hotel also charges 25.00 a day for parking, this just ticks me off. I would stay here again because it was much cheaper ham the hotels in the center of town.

"Generally good"

4
27/07/2017

My husband and I were travelling around Canada by train. Most of what I have to say about this hotel is good, there was just one or two minor things. First, the good things - It is only about a 15 minute walk to the train station; it's about a 15 minute walk to the old town; there are shops and restaurants nearby; the rooms are spacious; there is a fridge and a very good coffee maker in the room, the supplies of which were replenished every day; there was a good swimming pool. The bed was comfortable and the room was large and spacious and clean. The bathroom also had a bath, which was a bonus. The staff were very nice. Also, it is a quiet hotel. So all of that was very good. The two minor points i had were, firstly, there are two lifts. They both worked the first day we arrived, but the remaining few days, only one of them worked. A lot of people who stay here seem to use those large valet things on wheels to take their bags up and down to their rooms when arriving and leaving. This meant that the one remaining lift was regularly full. I don't know why the other lift wasn't fixed. It may not have been the fault of the hotel, maybe they were waiting for it to be repaired. But it was annoying. The staff seemed to use that lift as well, when cleaning the rooms etc. The other thing, is that we stayed in four cities and in better hotels, like the Sheraton, and this hotel was the most expensive of them all. Also, it was the only hotel that did not include breakfast so it was even more expensive. Of the hotels we stayed in on our trip, a Sheraton, a Hilton, and a Holiday Inn, in various cities, this Best Western was the most expensive, the only one without breakfast and probably our least favourite. Having said that, would we stay there again? Probably yes, due to its location, but I would check out other hotels with pools also. There was a music festival in Quebec when we were there so that may be why it was a bit more expensive. Also, Quebec may be expensive for hotels, I'm not sure. We chose this one as it had the pool, was near the train station and the old city.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear LesleyDublin, thank you for sharing your thoughts on our hotel near Old Quebec City in with that many accurate details. At first, let me address the elephant in the room that had us and our valued guests in a pretty pickle last week: The elevator shutdown. I can assure you that we did everything we could to have it fixed as soon as possible, but the part that broke had to be calibrate and tested thoroughly in order for the safety of our clientele not to be in jeopardy. This unfortunate and unpleasant situation was totally out of our control and we took necessary measures to prevent it from impacting the stay of our guests, like having our visitors use the service elevator when the waiting time was too long. Nonetheless, we would like to apologize for any inconvenience it may have caused to our valued customers, and reassure our future visitors that the issue is now fixed and we took the necessary steps in order to prevent it from happening again. Then, on a different topic, breakfast can be included in your nightly room rate, as it is the case with other hotels you mentioned. Reservations made whether with us over the phone, through our website or via the Best Western reservation line may include breakfast if you request it, all at a minimum cost per person. To conclude, I would just like to like to add that all other aspects of your review are truly accurate and are in line with what other Tripadvisor contributors have said in previous comments, like the friendliness and helpfulness of our staff or the huge size and comfort of our rooms, highlighted in the comment from ronv416 on July 24. So again, thank you very much for sharing your views on your trip at our hotel near Old Quebec City, looking forward to welcome you back on your next visit. Best regards!

"An excellent place to stay while touring Quebec City"

5
24/07/2017

The hotel is clean, friendly and close but not too close to th hustle and bustle of the city. Excellent restaurants are within walking distance as well as the Old City. Try pountineville, it's a positive experience

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear ronv416, Thank you for this review of your stay at our comfortable hotel in downtown Quebec City. Actually, I love your claim that we are close to the Old City, but still far enough from the “hustle and bustle” that usually comes with staying right in the heart of touristic destination like Quebec City. With Saint-John's gate, the main gateway to the fortified part of the city been only 15 minutes walking distance from our location and plenty of city busses routes easily accessible to reach the touristic district, we definitely represent the best option for any type of travelers. Because on your way to Old Quebec City, as you referred to in your comment, you will come across a huge variety of restaurants and pubs just a block south of our hotel, on Saint-Joseph Street, like the soon-to-be-famous Poutineville that will get you the best taste of our most famous dish: Poutine! To conclude, I think I just have to thank you again for your comment on your stay at our comfortable hotel in downtown Quebec City, hoping that you will join us again on your next trip to our beautiful town. Best regards!

"Amateurish."

2
23/07/2017

Firstly I cannot believe that this Hotel currently charges 250.00 per person per night to stay during the month of July. I stayed there for a few nights during the winter and it was about 90.00. I have seen winter rates at this Hotel as low as 69.00 per night in recent years. Anyway-I thought this Hotel was very amateurish when I stayed there this last time-at one point a Hotel employee behind the front desk read half of my credit card number out loud to me (and to anyone else who was in the Hotel lobby) when I approached the front desk to ask a question. There was an issue when I was there with some homeless guy in tattered clothes hassling some of the Hotel guests as they were leaving the Hotel. I saw this guy at one point when I was just about to exit the Hotel one evening- the guy was behaving strangely outside an exit door-making weird gestures-so I went to the front desk and mentioned it. The front desk then called the Police. Apparently the Hotel had no security cameras covering its major exits/entrances-so the Hotel then sent the Police to my room to ask me questions about the homeless guys behavior. When I later said to the Hotel Management I thought that sending a cop to my Hotel room was bringing more to the situation than what was required-the Hotel responded with the stunning statement "I know you are scared." I quite honestly was not. I thought the way the Hotel handled the incident wasn't very professional. Any Best Western Hotel in a city should have a top of the line video surveillance system covering all major exits. Its just common sense. The Hotel was definitely trying to make more of the 'situation' than there was where I was concerned. I would never stay there again and I would not recommend this Hotel to anyone.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear geographica77, thank you for sharing your thoughts on your stay at our hotel in downtown Quebec City. On behalf of our entire team here at Best Western PLUS City Centre, I would like to express our sincere apologies for the bad experience you describe in your review. To begin, I would like to remind all Tripadvisor users that rates will vary depending on the supply and demand dictated by the city's market on a particular day, which means that rates for July are likely to be higher than rates during the winter time. Also, our rates are not per person but per night. The rate is the same for one or two adults in the same room, with a fee between 5$ and 10$ per night per additional adult. Children age 15 and under stay for free at our establishment if they do not require extra bedding. As for your comment on your credit card that was read out loud in the lobby, I am truly sorry it was handled in such a way. We ask our front desk employees to never read our visitors' credit card so that other people can hear, and this policy was reaffirmed following your comment. Then, regarding your statement about the “strangely behaving” individual that was hassling our customers, I would like to say that we did not sent the police to your room. The agents were asking questions to our front desk clerk about the incident and asked the room number of the guest who first noticed us of the disturbance that person was causing. They never told that employee that they would go to your room and ask you questions, as this is against our privacy policy. Nonetheless, following this incident, precisions were made with all our front desk agents and valets attendants, the likely employees to come in contact with police officers, to remind them the proper procedures to follow in such instances in order to respect the privacy of our guests. Concerning our camera system, we do have them monitoring all entrance at all time and their “absence” is definitely not the reason why the officers went to your room to ask questions. To conclude, I once again want to apologize to you and your travel partners for this bad experience you had at our property, and would hope that you would deign give us a chance to make amend by staying at our property again on your next visit to Quebec City. Best regards!

"Nice hotel, interesting location"

5
23/07/2017

We enjoyed our two nights at this hotel on the last leg of our Quebec road trip. It wasn't our first choice (that was fully booked) but I was very happy with our stay. We were upgraded to a Business room which was a nice surprise on check in. Room was spacious with great quality furnishings and spotlessly clean. Also very quiet. Great to have a fridge. The hotel is situated about a 15-20 minute walk from the old city, but that is fine. We walked everywhere - not sure you'd want to do that in the winter! The area surrounding the hotel is very trendy with interesting shops and restaurants nearby. Nice to be away from the tourist crowds as it was a super busy time with the tall ship festival. The staff were very friendly and helpful.

"Great Staff"

4
23/07/2017

The location of the hotel was convenient for visiting Quebec City. We were about a one block walk from the nearest hop-on hop-off bus stop which took us all around the city. We also left Quebec City by train and the station was only a few minutes away by cab. Our room was large, clean and very comfortable. The shower in the bathroom was huge and gave you the choice of a rain shower from above or a shower from the fixture on the wall. The staff at the hotel was excellent. They were extremely helpful and courteous. The hotel restaurant was outstanding.

"Friendly and comfortable"

5
19/07/2017

We just stayed one night and did not get to explore the hotel overall , but we were happy with our room as well as the location and the hotel service. We would stay again. We had our dog with us and they gave her a little gift and provided information regarding parks nearby and were very helpful and welcoming. There were plenty of places within walking distance, to eat and buy groceries and to sight see. The hotel offers valet parking for 25$, or you can park in one of the many nearby parking lots ( they provided a map with many that were less expensive) It is also possible to park at a meter - which we did . This might not work for everyone but we were driving to our sight seeing destination and we had an early start the in the morning ( 8:00 am) , plus we were only there one night so the meter parking worked for us. Overnight meter parking is free from 9pm.

"business/vacation Quebec City"

4
19/07/2017

Overall a pleasant experience, bed comfortable, HDTV with enough channels. AC worked well. Breakfast buffet had many tasty choices and service was good. Huge walk-in shower in the room. No self park, valet parking only but attendants very polite and efficient. If in the area I would stay there again.

"No Frills, But It Filled the Need"

3
18/07/2017

Being about a mile from the historic part of Quebec meant trekking uphill to get to where we wanted to visit. We chose this place because of price and availability at this time of year. However, what we thought would be, actually was a bit different. We pulled the car up to the curb and unloaded the bags only to learn that the hotel offered valet parking and that your car will be parked at one of 4 or 5 garages locally. We were told of some nearby garages, but not offered any specific locations. Downside to parking at a local garage is that you are charged every time you re-enter, so, valet parking had its advantages as you paid for the day, $25 Canadian. Check-in was a breeze and the staff couldn't have been more helpful. They answered all the questions we had and made some helpful suggestions. We had no idea of the music festival that weekend, so this really got us jazzed up, so to speak. However, when we got our room card and entered the elevator, we were met with a distinctive musty small once the door opened. “Oh, you'll get use to this,” I commanded myself. Funny thing is that I did. Also, IMHO, this hotel could definitely use a renovation to upgrade its look to keep in step with the tastes and expectations of travelers, especially Millennials. There's a “darkness” to the hallway, wall sconces are a bit off-center, and dust can be seen along the floorboard and in the corners. Additionally, the ice machine didn't work on our floor! Room service was a lot to be desired, with an entire day missed for clean-up. The following day the domestic staff kept trying to access our room at 7:00 a.m. and repeatedly pushed on the door. I yelled out, “Not now,” but they simply either ignored or didn't understand English. Thank goodness we lock-up every night! Again the staff was great! Valet service for our car was prompt. And, on the next block is a convenience store that provides “room eats and drinks” at a price that is very reasonable. Funny thing is that unless I could get a room in the historic part of town, I'd stay here again. As I said, “no frills, but it filled the need.”

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear saipandiver, on behalf of all our staff, I would like to thank you warmly for taking the time to file such a detailed and accurate account of your stay at our low-cost hotel in downtown Quebec City. Such complete reviews are not only useful to us in order to identify aspects of our products that would need upgrade, but it also offers other Tripadvisor users great tips about the property they are looking to book. Speaking of aspects of our establishment that might need some revamping, I am glad to announce that we will undertake major renovations in all our rooms and every corridors that will see all carpets and tapestries changed for new ones, which will certainly take care of that “musty smell” you noticed. The hotel's general look will therefore be changed, but will remain classic and welcoming instead of changing to a more modern style of décor. As for the unpleasant experience you had with the housekeeping, I would like to present you with our most sincere apologies, as this is definitely not our policy to try and enter occupied rooms before 12:00Pm, and the only advice I would have in order to avoid such annoyance would be to put the “do not disturb” sign on your door when you are present in the room. To conclude, I would like to thank you very much again for this great review of your stay at our low-cost hotel in downtown Quebec city, hoping that you will forget about finding a room in the Old City and return to our property on your next visit. Best regards!

"What a good deal."

4
16/07/2017

The price to stay at this hotel was better than most by a good 30% and we were pleasantly surprised to find that it was a nice clean and comfy place to stay and represented very accurately on the Best Western website. We got what we were promised for sure, and it was all for a good price. Very helpful front desk.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear sarahmF4437MG, we are grateful that you took some time to write this review of your stay at our affordable hotel in downtown Quebec City. It is indeed our missions to offer our guests a high quality establishment with all features the modern traveler may require, at competitive price that will still allow you to spend money on other aspect of your trip than just for lodging. Promotions are available through most of our own website of toll-free numbers, but also on our partners' website such as Expedia or Booking.com, so the is no shortage of ways to take advantage of our inexpensive hotel near the touristic attractions of Quebec City. As for the helpfulness of our staff, I am proud to add your comment to others who also address their caring attitude in the same way you did, like Asher07 on July 12 who mentioned the professionalism with which he and his travel partners were treated during their stay. To conclude, I would simply like to thank you again for this review of your stay at our affordable hotel in downtown Quebec City, wishing to have the pleasure of welcoming you back on your next visit to Quebec. Best regards!

"Comfortable "

3
14/07/2017

The hotel is comfortable, clean, good beds, fridge and coffee/tea making facilities, in other words all expected guest amenities. The decore is dark and dated. There is off site valet parking. It is a 20-30 minute walk, depending on the route taken, to the old part of the city. When we stayed one lift was completely out of action and the other was pretty temperamental which resulted in long delays, but these things happen. Staff were very good and the room was well serviced during our stay.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Jenmac48, thank you for expressing your thoughts on our hotel near activities to do in Quebec City. True enough, our location compared to the touristic area is really favorable; just outside of the very busy Old Quebec while still being within easy walking distance from the majority of the famous touristic attractions like the Chateau Frontenac, the battlefield park of Plains of Abraham or the Old Port that hosts the Quebec Cruise Terminal. Then, I am happy to read that the room amenities and features you expected to be provided with were all present in your room. In addition to the fridge and the Keurig K-cup coffee maker, all our rooms have 40' HD Tv with a selection of over 40 channels in both French and English, a working desk with a chair on wheels, a safe with a personalized locking code and of course, a free high speed WIFI connection available throughout the hotel. To conclude, I would like to reassure all Tripadvisor users that the problem with one of our elevators have been resolved and that both are now working properly. Nonetheless, we would like to apologize for the discomfort it may have cause to our valued clientele and reaffirm our desire to provide quality service and equipment, the later requiring to change a vital part of the faulty lift in order to make sure this does not happen again. So again, thank you for your comment on your stay at our hotel near activities to do in Quebec City, hoping that you will be back to stay with us on your next trip to our lovely town. Best regards!

"Great value... Awesome frontdesk"

4
13/07/2017

I find most hotels near the Old City over-priced; but was glad that I made the choice to stay 2N at BW City Centre. On first look, you may find that the hotel is located away from the city action. Someone actually commented that there are no restaurants or shops nearby. This is entirely untrue. The city is made up of small blocks and is very walkable in most cases other than climbing the fortress. There are no lack of restaurants, pubs and street food within a 5-minute walk from the hotel. If you walk during the daytime, there is a shopping street across the hotel with very interesting retail shops. The new port and market are also an easy stroll which took us less than 30 minutes. Walking to the Old City could be tougher to reach from the hotel. I would recommend hopping onto a bus to get there as you can then save the energy to enjoy the Old City. If you are willing to pay the over-priced, staying closer to Old City would work for you. But I would much prefer value with substance and comfort. And also not to forget Quebec City is more than just the Old City! Coming back to BW, I am really impressed with the service at the front desk. They are all so professional, warm and they make you feel so welcomed! This contrasted sharply to the "lukewarm" response I got from a 4-star hotel I checked in at Old City. The bed was very comfortable and room I stayed in was very quiet. I didn't try their continental breakfast though. And given so much choices, why not explore the nearby street food? I found my favourite poutine just around the corner. Sometimes, you don't need to stay in 5-star hotel to enjoy the charm of the city.

"Very nice stay in Quebec City"

4
12/07/2017

The hotel is in a good location and a good walk from most of the activities in the city but very comfortable and the breakfast is first rate. The staff are very professional and attentive. i would recommend this hotel for a stay in Quebec City.

"Walkable distance from Central fort area"

4
11/07/2017

Staff were very helpful; so we took elevator while walking towards/from the old city, and did not have to walk the steep slope. Parking options were limited so we had to use valet; expensive but convenient.

"Nice"

4
05/07/2017

Very Happy stay good services nice and beautiful hotel. Quality is good.front desk for check out is very nice and beautiful. We're be back very soon. They respond a little bit slow for changing the drity sheet, but over all it's ok.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear R5065QDjuliec, I am thrilled to read your review of your experience at our good hotel in downtown Quebec City, for which I thank you. First, as you can see from many previous comments like the one from Mark S on July 4, the quality of our service is one of our biggest quality and we do all our best to keep it that way. All our front desk agents can provide bilingual assistance to every customers and their knowledge of the city and its services and attractions is definitely an effective tool you should not hesitate to use. They are available 24 hours a day 7 days a week to answer any questions or demand, whether you need help to choose the best place for a meal or to make a request concerning your room and will coordinate with other departments in order to satisfy your needs. Second, I am aware that you had an issue with your bed sheets, and I do apologize for this mishap as well as for the fact that it did took us a little longer than usual to change them. Comfort of our guests is our main priority and proper follow up have been made with our staff in order to remind them of the proper procedures in order to guarantee that all our visitors are staying in a comfortable establishment at all times. So once again, thank you for your comment of our good hotel in downtown Quebec City, looking forward to welcome you back on your next visit. Best regards!

"Too far from old city, and a little cramped for being outside of it. "

3
05/07/2017

This place might work for business visit but if you are looking to spend time in old city it does not work well. Hotel staff claims they are 15 minutes from old city but it really is not true. Going at a very very brisk pace, maybe you can reach old city boundaries in 15 minutes but realistically given the fact that you have to go up and down steep hills and maybe carrying something with you it's more of a 25-30 minute walk to the heart of old city. Which would be fine except that you still move for parking at the hotel than you would in old city and rooms are small. And the breakfast option they offer in the downstairs cafe is ridiculously expensive. The little bit of discount that you get here compared to old city just didn't feel worth it to us.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Sam G, we thank you for this review of your stay at our hotel in downtown Quebec City. At first, I am sorry you are disappointed by our location, as you thought it would have been closer to Old Quebec. In fact, the exact distance from our front door to Saint-John's gate is 1.1Km and with the uphill climb up Cote d'Abraham, we do feel that 15 minute walking is an accurate estimation. If you do feel that this is a bit too much to walk up, city busses do represent an viable alternative with many routes leading up to the historical district that have stops just one block away from our property. Then, I do also regret that we were not able to provide you with a room big enough that would have met your expectations. We do have some rooms that are bigger than others and if you feel that the room that was allocated to you does not seem to fit your needs, please do not hesitate to contact the front desk and inquire about the possibility of been assigned a bigger one. To conclude, I would like to thank you again for sharing your views on our property, hoping that you will come and stay with us again on your next trip to Quebec City. Best regards!

"Good place for family stay"

4
04/07/2017

Good price. Easy to find. Got the breakfast included (enjoyed the breakfast buffet). Ate 1 night at hotel restaurant. Food was good. Centrally located, quick bus ride to Old Quebec. Would stay there again if going with family.

"Not worth the money"

2
04/07/2017

Overall we were not satisfied with this hotel in comparison to other Best Western locations that we've stayed at. The hotel was not as clean as it could've been. The carpet needs to be changed. Besides this, our worst experience was at the restaurant at dinner time. We went down at 7:30pm and we were told that they are full and the wait is 35 minutes. We decided to wait and made reservations. We were told to come back at 8:10pm. We were back at the restaurant at exactly 8:10. However, we were not served immediately. We were seated past 8:30pm. This was after we asked them how long it was going to take and the staff said "oh we're just setting up". Also, while we were waiting, another 2 couples came in and they were seated immediately. Anyway, when we went in, there were like 6 other empty tables!! So, it was not clear to us why it took them more than 20 minutes to seat us. Was it because we were there with 2 small kids?? As we were seated, we asked the server how long it will take to get the food. She said about 10-15 mins depending on what we order. So, we sat down and looked through the menu, which was a different menu than the one that was in the room! This was frustrating because we had already decided in our room what we wanted to order. Now we had to pick something else. Anyway, our kids at this point were getting very impatient while no one came to serve us. We decided that it was best to leave because who knows how long it will be before some one comes to get the order and then bring the food. When we got up to leave, the server came over and we said we're leaving. Her reply "ok, have a good night"!!!! She did not even bother to ask why or apologize for the delay. Nada!! We ended up going to a nearby restaurant and came back within 45 mins after having dinner, compared to wasting almost 1.5 hrs at the hotel restaurant.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear harbmann, thank you for commenting on your experience at our hotel in downtown Quebec City. On behalf of our entire team, I would like to apologize for having failed in providing you and your family the high quality experience you sought and for which we are known to provide. The situation you describe at the restaurant is especially troubling, as many different aspects seems to have been neglected. I would first like to mention that the menu you have in your room is the room service menu, which is slightly different from the regular menu you can enjoy while sitting in our dining room, although several items are the same. As for the rest of your comment, that mostly regards the situation with the delay you and your kids had to endure, I can assure you that this is not a regular occurrence at our restaurant and that we have taken the necessary measures in order to prevent such an unpleasant situation to ever happen again. To conclude, I would like to take this opportunity to announce that, starting next fall, all our rooms will get major facelift with the replacement of all carpet and tapestries, so your wish to see those rags gone will be granted. So again, thank you for leaving this comment on your stay at our hotel, hoping that you will give us another chance to prove that we can do much better by staying with us again on your next trip to Quebec City. Best regards!

"Great Customer Service!!!"

4
04/07/2017

Lately my Vacations have been city centers and especially with Best Westerns, I have never seen Dedication in Customer Service like this: the staff recommendations, the rooms tidiness, the comfort, the halls, the pools are busy as they should be! I travelled around the East Coast and I am ready to Explore the West Coast of Canada with Best Westerns.

"Great centrally located hotel"

5
29/06/2017

Exceptional staff and service. The hotel is close to amenities. Food was very good in the restaurant with friendly, efficient and caring waiters. Excellent help with booking tours and finding transportation for us. Thank you.

"Nice location for old quebec tour"

5
28/06/2017

It was well located for old Quebec tour and hotel was nice and quiet. Location was good to walk to attractions and there were a lot of eatery around. Service was excellent and I would definitely recommend to tourist to stay this hotel/

"Exceeded expectatsions"

5
27/06/2017

Great staff, excellent restaurant. Cafe with lounge was nice but a bit small. Great perks as Best Western members. Two for one drink coupon , bottled water. I liked that real glasses and mugs were in the rooms and real milk for the coffee was n the fridge. We walked into the old city which was about 20 minutes but lots to see along the way. Hop on Off bus stop was just a few blocks away from hotel. Very pleased..

"Bloodstained sheets"

2
25/06/2017

Bloodstained sheets, weird stains on ceilings and walls, caused the electricity to go out in our room by using an iron and a hairdryer at the same time, rudely kicked out from pool at close, no lobby.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear May C, on behalf of our entire staff, I would like to express our sincere apologies for the major inconvenient you experienced while staying with us. Providing a clean and comfortable environment to our guests is a priority for us and I am truly sorry that our efforts where in vain on that particular situation. This is definitely not up to our high standards of cleanliness and not a regular happenstance. Following your comment, new procedures were implemented in order to prevent such a frustrating situation from happening to future visitors. Then, there are some peak period for electricity demand that can require us to go reset the circuit-breaker of your room, which is something that can be done very quickly. To conclude, I would like to mention that, although our swimming pool do closes at 10:00Pm, we always ask our personnel to be comprehensive and politely ask our guests to leave the pool area as soon as possible, without pressing them to leave. This policy was reminded to all our employees who are asked to close the pool area after your review was published. So again, we do apologize for the unacceptable situation concerning the room cleanliness you experienced upon your arrival, and I truly hope you will be back among us again on your next visit to beautiful Quebec City in order give us the chance of proving that we are worthy of our great reputation. Kind regards!

"Pleasant stay and reasonable price"

5
24/06/2017

The hotel is very clean and the staff are helpful. The rooms have keurigs, fridges and are quite roomy. There are nearby restauraunts and old Quebec is a walkable distance. I would definitely stay here again.

"Room average but personnel make it better"

4
22/06/2017

The hotel is nice but the carpet needed replacement in the room and the walls could use a touch up. Antoine at the front desk was very helpful and nice. It is dog friendly, but...it is 2.5 blocks away from a green area where the pup can do his/her business. The hotel did give us a couple of treats for our Golden Retriever when we checked in. It does cost an extra $15/day for the pup. Parking is an extra $25/day for valet parking. You can park on the street but it costs and you worry. There are parking garages around but not convenient. The pool is nice. The hotel is a good 20 minute walk, uphill, to the old town area.

"Fantastic find in Quebec City!"

5
21/06/2017

Extremely competitive rates, large, well appointed rooms and lots of amenties, professional and polite staff. Superb comfort yet prices comparable to other 2-3 stars in the vicinity. Can't ask for more!

"Worth the stay"

5
18/06/2017

Excellent service, rooms are clean and beds are very comfortable, less than 10 minutes by car to the old city centre. We would absolutely stay here again and highly recommend it to other travellers. Well priced for this hotel.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Sassietraveller, thank you for sharing your thoughts on our affordable hotel in downtown Quebec City with the entire Tripadvisor community. At first, I would like to mention that, although you are right when assessing the driving distance that separates us from the touristic district, I must advise visitors that the narrow streets, one ways and the many pedestrians can make a car ride in that area an unpleasant experience. Public transit do represent a viable alternative to driving, as bus stops are just a corner street away from our main door and will drop you right next to the Parliament, the perfect place to start exploring our lovely city. On another topic, thank you for commending our guest service and adding your experience to those of previous customers whose stay was enhanced by that feature, like colin w on June 14. So once again, thank you so much for this awesome review of your experience at our affordable hotel in downtown Quebec City. We are looking forward to welcome you back on your future visits to our gorgeous piece of heaven on earth. Best regards!

"A well managed hotel conveniently near the centre"

5
18/06/2017

A friendly working staff complement a well kept, clean establishment just a kilometre from the historic centre of la vieille capital. The quality of the breakfast buffet was exceptional. Try the maple sauce on our pancakes. A winner on all counts!

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear brucecX1445VU, I am delighted to read such a positive comment about your stay at our hotel near the historical quarters of Quebec City, for which I would like to thank you warmly. To begin, thank you for mentioning the quality of our buffet breakfast with its varied choice of items, like the heaven-made maple sauce you can spread on pretty much everything, from pancakes to fresh fruits through cereals, yogurts and French-bread, nothing is safe. Worry not, this sauce is also available if you decide to have one of our meal from the “a la carte” menu available every day from 7:00Am. Then, you could not be more right when talking about our proximity to the Old Quebec and all the most famous touristic attractions our UNESCO World Heritage site has to offer. In just 15 minutes walking, you will reach Saint-John's gate, the main gateway to the fortifications and to all that 17 century French architecture, those copper stone streets, the many museums and shops. In order to have an overall view of all these attractions, ask our front desk agents for the hop-on hop-off bus tours available every day, with a stop just a block away from our doors. To conclude, I would like to thank you once more for these great comments on our hotel near the historical quarters of Quebec City, hoping that you will stay with us again on your next trip to our beautiful city. Best regards!

"Will be back"

5
14/06/2017

I stayed at this location back in February then again last night because I was quite fond of it the first time. Staff was extremely friendly and well spoken. Clean, quite, a nice walk to the touristy area of Quebec. I normally don't write reviews but I am beyond impressed with this hotel, especially for the price. I will certainly be back!

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Colin w, we are thankful that you filed this praiseful review of your stay at our inexpensive hotel in Quebec City Centre. First, I am glad to read that our bilingual staff's friendly attitude made your experience with us even better, as their knowledge of the city is sure to be a handy tool when planning your visit of the many attractions our World Heritage site has to offer. Whether you want to book a guided bus tour around the city in order to familiarize yourself with the many historical site or if you need recommendation on the best table in town that would best fit your taste, they will be more than willing to assist you with any questions regarding your stay. Second, I could not agree more with your statement about the nice walk to get from our property to the touristic area, the Old Quebec. Whether via Côte d'Abraham and the 15 minutes walking distance required to reach the fortifications or through the longer but more scenic route along Rue Saint-Joseph towards the Old port and the Cruise Terminal, walking in Quebec City is one of the many pleasures you will enjoy while visiting Quebec City. So again, thank you for this generous review of your stay at our inexpensive hotel in Quebec City centre and we are looking forward to welcoming you back on your next trip to our gorgeous city. Best regards!

"Worth the money"

5
12/06/2017

First time to Quebec staff friendly and helpful excellent breakfast and nice little relaxing bar upstairs it was close to bus service the shower was large hotel was walking distance to a variety of little boutiques and bars

"Great stay in Quebec City, easy walk to Old Quebec"

5
09/06/2017

The staff was super friendly and went out of their way to help us get settled. My dog loved his stay and the staff gave us a helpful map of the 3 closest parks to take our furry family member. He was so excited to meet other dogs and explore a bit of the city with us! A lot of dog friendly hotels are not very clean, but this hotel is VERY clean and well kept. Definitely recommended!!!

"Our visit in Quebec city"

5
07/06/2017

We had a wonderful time in the city and the hotel was so accommodating, the restaurant staff are very professional and they really make you feel in Europe, the food was great, the pool is adequate. The valet service is seamless and they really make sure your care is well parked in a safe location. Overall experience was perfect and we will be back again. Thank you

"Great service - comfortable room - great staff"

5
05/06/2017

We found this hotel well located about 1 km from Old Quebec. Staff very friendly to assist with check in, directions, check out. The Deluxe room was well maintained, bed very comfortable. The restaurant, wine bar and coffee bar were also appreciated.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear D9737XWsusanl, I am thrilled to read such a great comment regarding your stay at our hotel with on-site restaurant in Quebec City centre. To begin, it is true that our Deluxe rooms, called executive on most reservation platforms, offer the most relaxing stay possible with their huge walking shower and private corridor only accessible by guests staying in this room type on that particular floor. Also worthy of mention is our restaurant, Bistro le 330, and our coffee shop/Wine bar Café in, both located on-site. Bistro le 330 allows you to start your day with a complete meal every day from 7:00 to 11:00 by selecting one of our delicious breakfast like the traditional Québécois or our speciality Smoked Salmon Benedict eggs. It is also possible to enjoy an evening meal every day between 5:00 and 10:00 from our North-American Bistro style menu. More in the mood for a lighter snack? Café in is there for you with its selection of gourmet sandwiches, freshly brewed coffee, smoothies and pastries but also its wine bar section can be a perfect fit for you to put your feet up after a long day of exploring the city while enjoying a glass of wine from our vast selection of “by the glass” product or one of our beer on tap. In conclusion, thank you again for this nice review of your experience at our hotel with on-site restaurant in downtown Quebec City. We are looking forward to welcome you back among us on your next visit to beautiful Quebec City, l'Accent d'Amérique. Best regards!

"Great Hotel and Great Staff. Really enjoyed our stay. Thank you!!"

5
01/06/2017

We had a great stay. Everything about the hotel, location and staff was great. We will definitely stay here again. The room was extremely clean, bathroom was large and in great condition, the bed was very, very comfortable.

"Great place in the heart of the city"

4
01/06/2017

Good spot to stay for a night or two in QC close to everything. Definitely try a beer and food at the post office where everything on the menu is 5 bucks! Music is a bit loud for talking but it's hopping every night!

"Great surprise "

4
29/05/2017

We stayed here for one night on May 24th on our way to Montreal and were pleasantly surprised. This was a very nice hotel! Rooms were well appointed and included a fridge and robes, whereas many charge extra. This hotel is in an area that feels safe. Breakfast was not included. Nice pool area. Staff were great. Very elegant restaurant and food was good. Very comfortable bed and room.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear lanawl, thank you for your comment regarding your stay at out hotel with heated indoor pool in Downtown Quebec City. First, I would like to mention that we do offer packages that includes breakfast, but they are only available directly with us over the phone, via the Best western reservation line or website. By adding breakfast to your reservation, you will be able to take full advantage of our high quality “a la carte” menu or the delicious American buffet served every morning between 7:00 and 11:00. Second, I am happy that you enjoyed the many amenities we include in our rooms such as the mini-refrigerators and the bath robes. All our rooms have all the items a modern traveler need like the mini-fridge, 40' HD Tv, Keurig Coffee maker, working space and office chair, safe , Iron and Ironing board and of course a free high speed WIFI connection. As for the robes, only our “business” and “executive” class rooms are already equipped with them, but they are available upon request, free of charge if you are staying in the “traditional” class room. A charge will be added to your room bill, not your credit card, as a deposit and deleted once you bring the robes back to the front desk. So then, thank you once more for your great review of your experience at our hotel with heated indoor pool and we are looking forward to welcome you back on your next trip to beautiful Quebec City, l'Accent d'Amérique. Best regards!

"Comfortable and clean"

5
26/05/2017

Great cafe bistro, very comfortable room made this a good choice for exploring Quebec. Wish it was a little closer to the Old City but not a bad location. Staff were very friendly and answered all questions.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Mike R, we are grateful that you took some time in order to share your experience at our hotel near Old Quebec City with the whole Tripasvisor community. First, we too wished that we were closer to the old city, but still it is only a 15 minute walk to Saint-John's gate, the main entrance to the fortified part of Quebec City. From there, all the most famous site of our historical city, which was named the 2nd best touristic destination by Expedia Users are at the tip of your fingers. Chateau Frontenac, Battlefield park of the Plains of Abraham, Terrasse Dufferin that overlooks Quartier Petit-Champlain and the majestic Saint-Lawrence River, the Citadel and all the museums are all easily accessible from our property. Second, thank you for mentioning the helpfulness and friendliness of our staff, as this is one feature we emphasize in order to offer our customers a superior experience while staying with us. Whatever your query or concern, you will be answered with all the care, professionalism and knowledge that our staff is known for providing each and every time, so do not hesitate to seek their help. In conclusion, many thanks again for this tremendous review of your stay at our hotel near Old Quebec City and we are looking forward to welcome you back on your next trip. Best regards!

"Perfect hotel"

5
25/05/2017

Nice place good price great service just for breakfast that open a littel too late room pretty clean staff happiness is there i would reccomend to everyone for sure and the valet service are perfect too

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear O3476DXdavec, on behalf of all my colleagues, I would like to express our sincere gratitude for this thorough and positive review of your stay at our affordable hotel in Downtown Quebec City. As a starter, I am glad that you enjoyed breakfast at our restaurant Bistro le 330, which is served every week day from 7:00 to 11:00 and until 12:00 on weekends. You may either enjoy a dish from our complete “a la carte” menu, like our famous smoked salmon egg benedict or our traditional “Québécois” breakfast, or take advantage of our American buffet. Then, I am glad to add your comment about the happiness and friendliness of our staff to an already long list of similar comment from previous guests, as this feature of our product does collect praises from most of our visitors. Whether you need to set your bearings right in order to discover our gorgeous city efficiently or to get recommendation on which restaurant to choose from the numerous different style of cuisine Quebec has to offer, their knowledge will help you planning your trip around town in an efficient and friendly way. To conclude, may I thank you again for this tremendous review of your stay at our affordable hotel in Downtown Quebec City and for recommending our establishment to everyone, hoping to see you again soon. Best regards!

"Quiet and convenient"

3
23/05/2017

Checked in process was quick and easy, but I still don't understand why they have to charge us $400 from my credit card first and then said will deduce the amount of my stay and refund back to us of the balance. Yet in the end when I checked out, they charged me the exact amount when I booked on line. The breakfast that they provided was quite good and filling. Many choices for selection with hot and cold dishes. The waiters are very helpful and professional. Room size is reasonable and beds are comfortable. Our room located at the corner away from the vending machines and is facing the side street, so not too noisy. Housekeeping was fine but the bath towels needs to update, some of them are like rag cloths, thin and the edges have already worn out. Main problem is nothing in that area, just a small corner store next door. You need to walk or drive a few blocks in order to find some restaurants. We rented a car from Montreal, so getting around especially to the old town is not a problem. Parking is free in the evening from 9pm to 9 am for all meters, some areas you can park 2 hours free. Therefore we did not have to pay for any valet parking at all. Overall, I would recommend this property but would prefer to try other hotels in that area.

"Great location"

4
23/05/2017

Nice clean comfortable rooms. Check in was fast , friendly staff. We did not use the hotel parking, we used another parking, 10 minutes walk. 12$ for this parking. Once we got checked in, we visited walking, so we did not need our car. The weather was perfect.

"Clean, affordable "

4
22/05/2017

This is a good choice when you want to be close to the city but you're willing to walk to the main town. It's a hilly walk but pleasant to get to the old town. The on site dining is adequate but the pool area is tiny and the hot tub very small too. Parking using the valet is a good choice.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear ottravel5, we wish to thank you for publishing this review of your stay at our hotel with valet service in downtown Quebec City. On that matter, it is true that using our valet service is the most convenient way to park your car in a secure way without the hassle that comes with finding a parking on your own in an unknown area. For the price of 25.00$ plus taxes per night with free unlimited in-and-out access privilege, you buy the peace of mind of handing your car to a caring member of our valet team, whom will fetch your vehicle as many time as you want, at any time you seem fit, and bring it right in front of the hotel's main door. Then, on another topic, your comment on our location, just a few minutes, uphill walking distance from the Old City, is spot on! From our main door, you can decide to head straight to the top of the hill and the fortification of the historical city, or go around the cliff towards the Old port Via the booming Saint-Joseph Street and the public market, Marche du Vieux-Port where you will find various local products sold by the producers themselves. You will then end your stroll in the oldest part of Quebec City, Quartier Petit-Champlain and you will be able to reach the top of the “plateau” by taking a ride on the scenic elevator, the Funicular. So again, thank you so much for sharing your thoughts with the entire Tripadvisor community, wishing to have the chance to welcome you back among us on your next visit to beautiful Quebec City, l'Accent d'Amérique. Best regards!

"Good location, wonderful staff, comfortable room"

5
17/05/2017

We had a wonderful three-night stay. First, the staff is exceptionally friendly, professional, and helpful. We had a minor problem in our room and maintenance was there to fix it immediately. The beds were very comfortable, the room a reasonable size, and I liked that housekeeping was optional - we could choose to have a full cleaning, or just new towels/garbage removal, or no cleaning at all. The location of the hotel is good, close to restaurants and shops, and not too far from Old Quebec. Valet parking was very convenient and includes in/out privileges--a big deal in this city! It's not a terribly long walk to Old Quebec, but be aware that the shortest route is uphill nearly all the way. I wished we could have stayed longer!

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Oronian, it is with great pride that I am reading this magnificent review of your stay at our hotel in downtown Quebec City, and I would like to thank you for publishing it to the benefit of every other Tripadvisor users. We strive to offer all our customers a clean, comfortable accommodation coupled with the best guest service of the industry and I am thrilled to see that our efforts in achieving this goal made for a great experience, one that you would have wish to be longer. First, I am glad that you did mentioned the personalized daily cleaning of your room, as this is a feature that is not well-known to many visitors. By simply filling the door-hanger intended for this purpose, you can tell us what you would like to be serviced for a particular day, not only towels and garbage removal but vacuum, bed changing, special request to have more of an item brought up, or any special demand you may have regarding the cleaning/refurbishing of your room. You may also indicate a specific time at which you would like the service to be made. Second, as you also accurately mentioned, our location in the heart of a blossoming part of town, Quartier Nouvo Saint-Roch, offers the better of the two worlds: a short walk to all the most renowned landmark of historical Quebec City and a vibrant and young, less touristic part of town that offers plenty of activities to discover. Want to avoid the uphill walk to Old Town? Then head just one block south on Saint-Joseph Street and start exploring that lovely copper stone street filled with trendy restaurants, funny-concept bar and boutiques, then keep going towards the Old Port and Quartier Petit-Champlain where you will be able to reach the upper-part using the payable elevators, the Funicular. To conclude, do not hesitate to seek help from our bilingual front desk staff for any query, demand or concerns you may have during your stay. Not only they will do everything in order to fix any problem you may report to them, like the one you experienced upon your arrival, but they are very knowledgeable of every activities and sites you would like to visit during your stay, which will definitely make your daily planning that more efficient. Well then, the only thing left is to warmly thank you for sharing your thoughts on your trip to our hotel in downtown Quebec City, wishing that your next stay with us will be as long as you wish. Best regards!

"A clean oasis in a bustling city"

4
15/05/2017

My boyfriend and I had a great experience at this hotel. The young lady who checked us in was very helpful and knowledgable. I found the valet parking was a bit pricey (25$ plus tax), but they did have an alternative less expensive underground parking that was only a couple minutes walk from the hotel. The rooms were clean, quiet, and the bed was super comfortable! It is a bit of a walk to Old Quebec and other attractions - but easy access to the highway. I would definitely recommend this property!

"Great trip to Quebec"

4
07/05/2017

Two days wandering around Quebec sightseeing. Trip could have been improved if it had not rained one day. Friendly people everywhere. Streets clean - very little trash. Not much graffiti - program to encourage murals. The ability to walk is important as there are lots of uneven streets and sidewalks and lots of steps.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear LINDA S, on behalf of all our guests here at Best Western PLUS City Centre Quebec, I would like to warmly thank you for this uncommon review of your stay with us. For sites such as TripAdvisor, it is really helpful to get comments on various topics as it help different viewers with different field of interests on their quest for a modern hotel in downtown Quebec City. As a starter, Quebec has many murals as you noted in your comment and some are even the result of a program aimed at rescuing some troubled kids by giving them a mean to express themselves through street art such as graffiti. Others, like the one right in front of our property, are either initiative by the city to enhance the visual décor of our city or personal initiative of owners willing to have their business painted by young artists. To continue on another topic, despite been right about the many “uneven streets and sidewalks” that you may found on your way to the Old Quebec, there are many ways to avoid them. First, although it is an uphill walk to the fortification from our hotel, sidewalks are present all along the 15 minute walk and proper street crossing can be done without any danger. If ever that would still not seem to be your particular cup of tea, city busses have stops just a stone's throw away form our door and will lead you right on top of the hill near all the attractions without much efforts. Ask our dedicated front desk agents or the valet attendants for instructions on how to proceed with the bus system, they will be real glad to help you wander around. To conclude, I am saddened by the fact that your trip was dampened by the rain. True enough, April have been one of the rainiest month in history, but that usually is a sign that summer will be sunny and warm, as it has been for the past few. So once again thank you for your comment on our modern hotel in Downtown Quebec City. We hope to have you back among us for your next trip to the Quebec region. Best regards!

"Great location."

4
06/05/2017

Location very convenient, pool area beautifully decorated. La 330 Bistro excellent. Short cab ride or longish walk to old town. Lots of stores and restaurants nearby. Staff very friendly and accommodating. Pool area very nice but a little small.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear canadian22, we wish to thank you for this review of your recent stay at our hotel with heated indoor pool in Quebec City. Such comment are really valuable to us as they help us to reach our goal of improving our product every day. To begin, we do have a hotel within walking distance from Old Quebec City as you will need only 15 minutes on foot to reach Saint-John's gate, the fortification's main entrance. From there, all of the most famous landmarks are easily accessible, whether it is the Château Frontenac, the Citadel or Quartier Petit Champlain, all are reachable from our property. Although taxi is indeed a good way to avoid the walk, city busses also allows you to get to all those sites pretty easily with several routes that have stops just a few steps away from our doors. Also, I am happy to see that you were able to enjoy our beautiful pool area, although you did find it a little small. In a hand painted décor that depicts nearby sites of the region such as the Montmorency waterfall, Ile d'Orléans and Mont-Sainte-Anne, you will be able to also take advantage of our Jacuzzi and our Gym, all located at the same place. Opening hours are from 6:30Am to 10:00Pm with the last hour of operation reserved for adults only. To conclude, I would like to thank you again for this great comment regarding our hotel with heated indoor pool in Quebec City, hoping that you will choose to stay with us again when you will visit our city again. Best regards, Jean-Pierre Gagne – Hospitality and Guest Experience Manager

"nice hotel, comfortable room"

4
05/05/2017

Nice hotel, great value for the price you pay. The overall look of the floors is a little dated. the rooms are clean and the beds are very comfortable. The lobby area is nice and spacious. the restaurant area is very modern and the staff were very helpfull and very friendly. I would receommend this hotel to any body looking for a good hotel to stay at in Quebec City.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear antonioz409, thank you for this review of your stay at our affordable hotel in Quebec City Centre. First of all, thank you for allowing me to inform the entire Tripadvisor community that we are planning on undertaking major renovations of all our rooms in the near future, and that new carpets and tapestries will replace the ones you found a “little dated”. Second, I am glad that you were able to enjoy great meals at our restaurant, Bistro le 330. They do serve breakfast every day from 7:00Am to 11:00Am on weekdays and up until 12:00Pm on weekends, either as an a la carte menu or an American Buffet on busier days. Dinner is also available every evening with our North American style menu, served between 5:00Pm and 10:00Pm by our team of professional and friendly team of waiters. Last but not least, we receive many good comments about the quality of our rooms, whether it is due to their cleanliness or the high comfort of our beds. A thorough clean-up of your room will be done every day, unless otherwise instructed by you, and you can even determine exactly what needs to be touched-up by our housekeeping staff. As for the beds, great comfort is mainly provided by the use of natural memory foam mattresses that perfectly matches your forms, as well as our high-end “triple sheet” linen that combines softness and tidiness, all for an increased wellness that allow you to fully benefits from a relaxing stay. So again, thank you for your comment on our affordable hotel in Quebec City, wishing that you will come to stay with another time on your next visit to Quebec City. Best regards!

"Bus Tour"

4
05/05/2017

The room was comfortable and had all the necessary amenities. Its an older hotel but has been kept up well. Room was clean, bed was comfortable, and the Keurig Coffee maker was a nice touch, as was the fridge. Our view out the window was of a wall and a hallway in the hotel with very little natural light, but then all rooms can't have a great view. The hotel has a restaurant, but no free breakfast, ours was included as we were part of a bus tour. A glass of red wine can set you back $11.00. There is no free parking, but there is a valet service for a fee. Location was good and handy to many restaurants, drug stores and venders if you are looking for wine and beer. If you are able to walk, the old city is about 15 - 20 minutes away, and it well worth seeing. Over all this hotel presents as being reasonably good value for the dollar. The location was good, but no free breakfast and no free parking, took away some of it's charm. Those who are unable to communicate in French, should have no major issues here, the staff were very helpful.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear zephyer1947, we are really grateful that you took the time to write such a complete and accurate comment about our hotel near historical Quebec City. To begin, I'm happy you took advantage of the amenities we have in all our rooms like the Keurig K-cup coffee maker and mini-fridge. Other features such as 40' HD cable tv, working desk with chairs and of course free WIFI high speed internet connection. All these and more are offered freely to all our guest in order to satisfy every single need the modern traveler may have. If there is something you would need that is not already in your room, please do not hesitate to ask our front desk agents who can either provide it from our inventory or point you to the nearest vendor. Then, it is true that there are a lots of different shops around so that if ever you forgot something, there is a pretty good chance that you will be able to purchase it in one of those shops. Also located near our hotel are many different kind of restaurants, from fast food to high-end, modern cuisine that costs way less than what you could expect from such high-quality establishment. Bars, pubs, micro-breweries, show venues and theatres are also just around the corner. Otherwise, our café/wine bar, Café In, do offer a “by the glass” selection of different wine, but there is also cocktails and beers on tap available. You can also grab a delicious fresh coffee from our selection of beans from all over the world, one of our gourmet sandwich or a pastry, all available on the “Café” side of the café. So with all that said, thank you so very much again for this awesome review of your stay at our hotel near historical Quebec City. We are looking forward to welcome you once more on your next visit to our beautiful town. Best regards!

"Nice, clean, modern"

4
26/04/2017

We got a great deal on this place through Hotwire and was greatly surprised by the quality! The location is a little odd but there are some decent restaurants within walking distance along with a drug store in case you forgot the toothbrush. The beds were comfy, clean and nice sheets. The bathroom was spacious, clean and well equipped with shampoo/conditioner/lotion and hair dryer. The shower was wonderful with plenty of hot water. There was a mini-fridge in our room along with a Keurig style coffee maker but no microwave. The pool area was nice with a small hot tub (4person). Do be careful though because the tile floor is extremely slippery when wet(personal experience). There is also a nice coffee shop just off the lobby with great morning pastries. We never ate at the restaurant. Valet parking was $25CAD a day and they were very prompt when retrieving the car...less than 10 minutes. Overall a nice stay.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear mrb415, on behalf of all our employees here at best Western PLUS City Centre Ville Quebec, I would like to express my gratitude for sharing your appreciation of our modern hotel near Old Quebec City. Such complete and accurate review are really valuable to every Tripadvisor's users in their quest for a quality hotel in downtown Quebec City. As a starter, I would like to point out that all the equipment you mention in your comment are available in every room type, and that micro-waves are available at a low cost of 8.00$ plus taxes for one night and 7.00$ plus taxes per night for 2 nights and more. Also, we do offer a free high speed WIFI connection everywhere in our hotel so that our guests can stay connected with their life while on their trip. Then, I am glad that you were able to taste one of the delicious pastries freshly baked that you will find at our coffee shop, Café In, where you can also grab a gourmet sandwich, a smoothie, a soup or, of course, a fresh coffee brewed on the spot by one of our baristas, selected from one of our high quality coffee bean from all around the world. To conclude, I must admit that I disagree with your statement regarding the neighborhood at the heart of which we are located, Quartier Nouvo Saint-Roch. If by “odd” you meant different from what kind of atmosphere you can expect while visiting a historical town such as ours, then I totally agree! Filled with a huge variety of great restaurants held by a new generation of chefs that creates innovative and delicious menus, bars and pubs that go beyond the traditional concept of such establishment by offering extravagant experiences and several show venues for all kind of music and theatre aficionados, the ambiance around our hotel is young and vibrant, which is maybe a bit “odd” for a city that is known around the world for its history. So again, thank you for this amazing review of your stay with us, hoping that you will join us once again during your future visit to beautiful Quebec City, l'Accent d'Amérique. Best regards, Jean-Pierre Gagné – Hospitality and Guest Experience Manager

"Good for the value"

3
25/04/2017

First of all, we got a really good deal from priceline, so with the money we paid for, we can't expect much. Location: It's a good 15-20 mins uphill scenic walk to old town Quebec. During day time, it was a very nice walk, we stopped by different coffee shops, grocer on Rue St Jean. We enjoyed the walk very much, The walk back to the hotel at night was a different story, the streets were dark and quiet, so we were kind of worried. Also, who wants to take such a long walk after a long day of sightseeing? Parking: Valet parking at hotel is expensive ($30). Ask the front desk staff for alternatives, they will provide you a map with nearby cheaper parking. We parked at Rochester ($12 for 24 hours with in and out privilege), which is a short 5 mins walk from hotel. Room & Hotel: We got room at floor 8, facing the inside. Spacious room, new and clean. The hallway look old though. Our room did not include breakfast. There are many good restaurants nearby. We had the best poutine at Poutineville, which is 5 mins away from hotel. Overall it was a good stay for the money we paid for. Of course there are many nicer and closer hotels in Old Town, but it probably cost double or triple of what we paid. Should we go back to Quebec City, we don't mind staying at this hotel again for the $$$.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Dorakk, thank you for commenting on your stay at our affordable hotel in downtown Quebec City. I am sorry though that we seemingly did not exceeded your expectations, and your review will surely help us improving our product. First of all, we are indeed located 15 minutes walking distance from Old Town, but I must admit that I disagree with your statement regarding the safety of walking during darker hours, as Quebec City is one of the world's safest city. If ever that does not comfort you, there are many bus routes that have stops near most of the main streets of the historical part of town that will bring you right next to our hotel. We are actually right next to the city's biggest bus stop, Place Jacques-Cartier and buses run until quite late into the night. Second, parking is available at our hotel as a valet service at the price of 25.00$ plus taxes per night with unlimited in-and-out access to your vehicle, and the price is at par with what other hotels in downtown Quebec City are proposing to their guests. You are right though to say that our front desk agents can help you to find a cheaper alternative, as they will provide you with a map of the neighborhood highlighting the nearest public parking. Then, I am glad that you found our location to be convenient. True enough, there are many different kind of eateries, from the traditional Poutine shack to the high-end gastronomic table, as well as bars and pubs with original and funny concepts and show venues for all artistic taste. To conclude, thank you again for sharing your thoughts with the entire Tripadvisor community, and we are looking forward to have you back with us during your next visit to beautiful Quebec City, l'Accent d'Amérique. Best regards, Jean-Pierre Gagne – Hospitality and Guest Experience Manager

"Great Value - Extra Comfy Beds"

4
24/04/2017

Stayed here for our trip to Quebec. It is located about a mile out of Old Quebec City. The rate was wonderful, great value - definitely book the breakfast rate. The breakfast buffet was great. Many healthy options as well as a hot foods like little meat pies, scrambled eggs, baked beans, and there was a "homemade maple syrup" for the french toast. Rooms were neat and clean. Bed were very comfy!

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Angela R, we are thankful that you took some of your time to let the whole Tripadvisor community know how good your stay at our hotel with breakfast included was. As a starter, I am glad that you thought our beds were “extra comfy”, as this is the general opinion of the vast majority of our visitors as you can see with comments like the one from BeamyMan on April 21. That extra level of comfort is mainly due to 2 factors; the use of natural memory foam mattresses that perfectly surrounds your body while keeping a firm stance for good support, which are topped with a deluxe triple sheet style linen, so soft you will want to run away with them (please don't). Otherwise, breakfast can be included in your reservation only if you make the reservation through us directly or via the Best Western Central of reservation, and you will be able start your day with a complete breakfast with all the items you described and more, at no extra cost…maybe except for the tip for the waiter. Then, you are right to mention our proximity to the Old City (exactly .7miles), with just a 15 minutes walking distance to reach the gate of the fortification, Saint-John's gate. Another way to reach the historical quarters of Quebec is to walk along Saint-Joseph street towards the Old Port and reach the lower-part of Old City, Quartier Petit-Champlain and its famous copper stone streets and the many art boutiques and other local business you will encounter on your way. Well then, thank you again for this great comment on your stay at our hotel with breakfast included in Quebec City. We are looking forward to see you again on your next trip to Quebec City. Best regards, Jean-Pierre Gagne – Hospitality and Guest Experience Manager

"Great Location in qQuebec City"

5
23/04/2017

Very good service and value, great location, Clean, Staff was extremely helpful, you can walk to the Old Quebec City ,there is plenty of places to eat and shop nearby , great city to visit, very friendly Lots to see and do

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear H4604VJsuzannec, we are grateful that you took some time to share your thoughts on your recent stay at our hotel near the Old Quebec. You are right when you say that Quebec City is a great place to visit, and I should add that our hotel is THE best place to stay while visiting this historical site. With a very short and pleasant walk of 15 minutes to reach the fortification of the old Town and bus routes that have stops just a block away from our doors, you will have a nice time exploring the sites you prefer instead of losing your mind just trying to get around town. Speaking of wandering around the city, our helpful front desk employees are always ready to help you planning your trip. Whether to recommend and make reservation to the most fitting restaurant according to your daily preference, identify the many historical attraction that Quebec City has to offer on a map or to tell you about some that you may have missed while making your “to do” list, their knowledge will be your best touristic asset. TO conclude, I would like to thank you again for comment on your stay at our hotel near Old Quebec, hopping that you will choose to stay among us again during your next visit to Quebec City. Best regards, Jean-Pierre Gagne – Hospitality and Guest Experience Manager

"Luxurious and good value"

5
21/04/2017

We stayed for three nights with our two adult daughters, and were pleased to be given two interconnecting rooms with a double and twin beds. The beds were comfortable and the rooms had useful facilities like a fridge, coffee machine, hairdryer and safe. The hotel also has a small swimming pool and gym. We opted for the breakfast inclusive deal which was good value, and the buffet was very good. The hotel itself is around a mile from the main sights of Quebec, and the city is hilly to walk around. If you go to the southern end of rue de la Couronne there is a free elevator which takes out some of the climbing. Our favourite excursion was to the Chute Montmorency, a spectacular waterfall. You take bus 800 which goes from round the corner from the hotel, all the way to the top of the waterfall. There's a shortage of really good restaurants near the hotel. Our favourite was Bati Bassak, at 125 St Joseph East, around ten minutes walk away. It does excellent Thai/Cambodian food, but most nights you need to book. After being turned away one evening, we ate in the hotel restaurant. The food was fine but it lacked atmosphere, with the TV screens still flashing away.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Cher BeamyMan, thank you so much for this great review of your experience at our affordable hotel in downtown Quebec City. The details contained in your comment are complete and accurate and will surely help other Tripadvisor users on their quest for a great hotel near activities to do in Quebec City. To begin, I am glad that we were able to assign connecting rooms, especially the one king connecting with the two queens as we do not have that many of these. Request such as this are more likely to be acknowledged and acquiesce to when they are made during the reservation process, as they are always subject to availability on the date of arrival. Then, I think there is a typo in your comment, as there is definitely no shortage of great restaurants near our hotel. In fact, Quartier Nouvo Saint-Roch, at the heart of which we are located, has turned into THE trendy place to be in Quebec City with the arrival of a huge variety of eateries, from pubs with creative and unexpansive menus to culinary delight from around the globe, like the Bata Bassak that is mentioned in your review. Also worthy of mention is the fact that not only bus #800 can bring you to the wonderful Montmorency Waterfall without any hassle, but it can bring you form our hotel to the heart of the touristic district, the Old Quebec, along with other routes that have stops right next to our hotel. Last but not least, it is indeed possible to include breakfast in your reservation, but only when you book directly with us over the phone or via the Best Western's central of reservation, either online or by phone. By choosing this option, a complete breakfast will kick start each morning of your stay with us with our a la carte menu or the buffet breakfast when available. So again, thank you for expressing your opinion regarding your opinion on your stay at our affordable hotel in downtown Quebec City, looking forward to welcoming you back for your next visit to our beautiful town. Best regards, Jean-Pierre Gagne – Hospitality and Guest Experience Manager

"All was good"

5
20/04/2017

We decided at the last minute to stop in Quebec City on a drive through the province and found a good deal online. Pleased with the hotel. Restaurant was a nice surprise for supper and for breakfast. Very happy with this stay.

"Good price, good location"

4
18/04/2017

Good hotel for its price and location. The room is a little old. Service is acceptable. It's no problem that the valet parking guy adjust my seat, but he should NOT store the seat position into Memory 1 which had my setting, without my permission.

"One of the Best Places to Stay in Quebec City!"

5
18/04/2017

Hmm, where should I start? Well, as the name of the place might tell you, this hotel is conveniently located in the center of the city so it's very convenient to see the major attractions even if you don't bring your own vehicle. The room is very spacious and nice, the level of service is excellent, and overall, it's really worth every penny I paid for. Definitely recommended!

"Great Stay at Best Western City Centre in Quebec City"

5
17/04/2017

Wonderful experience at this Best Western. Clean, quiet, well-appointed rooms with exceptional staff catering to our every need. Exceptional breakfast buffet too. The location is about a 20 minute walk to the center of Quebec City. The neighborhood has some interesting restaurants too.

"Parking is NOT available (only Valet)"

4
16/04/2017

Very good hotel, true to its reputation. Helpful staff, not overly friendly. Excellent buffet breakfast at a cost. Clean, affordable, nice (overly chlorinated) inside pool. Very kid friendly, and that's why we keep choosing the Best Western. The big let down was the paid parking. There is parking across the hotel but we were told we couldn't park there because it belonged to a library. However, cars there in the evening were still there in the morning. Because we did not want any trouble, we paid for the valet parking. They also keep $ 100.00 in case of damage to the room but you can use that money to pay for the breakfast and any other expenses incurred during the stay. You get back whatever is left via a credit on the credit card used.

"OUr new goto hotel when in Quebec City."

5
05/04/2017

We needed a place for a quick weekend stay while visiting someone in Quebec City. Found this hotel offering a ridiculously great deal at $107/night (for a Saturday night at that). I was really curious as to what a Best Western in downtown Quebec City would seeing that there is a lot of competition with charming boutique hotels. We were pleasantly surprised to find a top notch full-service hotel with swimming pool, restaurant and wine bar / coffee shop. The coffee at that shop is excellent, btw. The room and bathroom were both spotlessly clean. The two queen beds set-up was "face to face" instead of side by side which made the room feel less stuffy and cramped than the usual hotel room layout. The beds were extremely comfortable and we had a great night's sleep. We didn't try the breakfast but we probably will the next time that we are in town. Check out was a breeze and the staff were extremely polite and pleasant. All in all a great experience. I strongly recommend this hotel to anyone who plans to visit Quebec City. The hotel is situated near St Joseph Street where you find many of the recent and interesting shops and restaurants.

"Very nice stay!"

5
01/04/2017

We are here for 3 nights and are loving it! Our room is on the second floor and is very spacious and nice! There is a fridge, big flat screen TV, and a Kuerig! The bed is really comfortable too. The hotel is located downtown and is close to a lot of restaurants, bars and coffee shops. The pool area is nice, as is the restaurant. We will be returning!

JeanPGagne, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear DianaDaves, on behalf of our entire staff here at Best Western PLUS City Centre Quebec, I would lilke to thank you for commenting your stay in our hotel with swimming pool in such an awesome way. Thorough comments such as yours are always welcome, even more so when they are so accurate, as they do provide important information to the entire Tripadvisor community. To begin, I must admit that I must agree that our beds are definitely comfortable, and that the use of natural memory foam mattresses and high-end triple sheets linen is a big part of it. Then, amenities you describe are present in all our rooms, whether in the traditionnal class rooms, like the one you had on the second floor, business or executive. Also, in additionto our heated indoor pool, all our guests have access to the jacuzzi and the gym, also located in our gorgeous pool area that is hand painted with depictions of famous touristic sites near Quebec like Mont Sainte-Anne and the Montmorency Waterfall. To conclude, I would like to thank you once more for filling such a great comment regarding your visit to our hotel with swimming pool in downtown Quebec City, it will be an honor for us to welcoming you back on your next visit to our beautiful City. Best regards, JEan-Pierre Gagne - Hospitality and Guest Experience Manager

"Great place to stay"

5
01/04/2017

Our experience at this hotel was very positive. Clean spacious rooms, friendly staff. Valet parking was extra, but worth every penny. Check in and check out was easy. Staff were very helpful with suggestions for the local area. Access from the lobby was great.

JeanPGagne, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear N2870LQlindah, thank you for commenting on your recent stay at our hotel near activities to do in Quebec City. I am really happy that your experience with us was up to your expectations and that you took time to share your thoughts with the Tripadvisor community. First, thank you for commending our valet service, which we offer for the price of 24.00$ plus taxes per night with free unlimited in-and-out access to your vehicle. That last feature definitely makes it worth its price, as you do not have to go retrieve your car yourself every time you need it, as our valet attendents will do so with pleasure. Second, as you can see from other comments on this site like the one from Stacey M on March 24, the friendly and helpful attitude of our staff often receives preaises from our guests, and I am glad that your review adds to this tally. Knowledge of the the area is adament in order to advice our guests efficiently on their travel plans, and our front desk agents are always happy to provide council on the different activities you might want to do while visiting Quebec City. So again, thank you for this great review of your stay at our hotel near activities in Quebec CIty, and we are really looking forward to welcoming you back on your next Quebec City adventure. Best regards, JEan-Pierre Gagne - Hospitality and Guest Experience Manager

"Great Hotel, Decent Pricing"

5
27/03/2017

The counter staff was very friendly. Rooms were clean. Many food options around the area. We travelled with very young kids and it was very doable. The swimming pool was good, but not recommended for kids. There are a few steps they can play on, other that that, it's over 1.1 metres deep. The location is great. It is about a 10-15 minutes walk from Old Quebec City.

JeanPGagne, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear LL12345679, on behalf of all our employees, I would like to warmly thank you for commenting your stay with such praise. We dearly value each and every comment we receive from our guests, and yours will definitely serve as motivation for us in keeping improving an already great experience for our visitors. First order of business, I must respectfully disagree with your statement regarding our heated indoor pool that would not be suitable for kids. It is very easy for kids, even young ones to get in the pool, as it is below the ground surface and accessible by a set of three stairs. As for the depth, it is indeed 1.1M to 1.3M deep, and we do offer safety equipment such as floaters and even other floatation devices. Otherwise, I am glad that you and your family could easily benefit from our idea location in Quartier Nouvo Saint-Roch, the new trendy area in Downtown Quebec City. With many different kind of eateries, bars, pubs, venues and activities either for couples or a family, you will be able to enhance your trip to Quebec City in an area that is not filled with tourists and travelers. But do not worry, as the Old Quebec is, as you correctly noted, just a 15 minutes walking distance from our doors. From there, you can enjoy all the famous charms of the historical quarters of our fortified city such as the Chateau Frontenac, Promenade des Gouverneurs, The Quebec Parliament and all the lovely copper stone streets and the 17 century French architecture unique to Quebec City. So again, dear customer, thank you for filling a review of your stay with us, and we are looking forward to welcoming you back in our hotel near Old Quebec City. Best regards, Jean-Pierre Gagné – Hospitality and Guest Experience Manager

"Great stay!"

5
24/03/2017

Have to say what a great hotel! Clean well organized with friendly efficient staff, and for being busy as it was very quiet. The rooms were super comfortable too. Definitely our choice for our next visit!

JeanPGagne, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Stacey M, we are grateful for this commending comment regarding your experience at our comfortable hotel in Downtown Quebec City. Good or bad, inputs we get from our customers are always taken into account in order to either enhance our product or to motivate our staff to keep on the good work, which your comment will surely achieve. Actually, you did mention all 3 aspects of our product that we emphasize the most in order to make your experience with us an unforgettable one; offering a clean, practical and well-equipped room, a comfortable bed and a superior guest service. First, all the amenities in the room are high-end items such as 40' HD TVs, Keurig Coffee makers with free supply of high quality coffee, Danby mini-refrigerators and deluxe bath products, just to name a few. Second, all occupied rooms will be thoroughly cleaned daily unless otherwise instructed by the customer, who can fill a form and hang it on the door in the morning in order to customize or decline the cleaning service. Last but not least, our great service, which is so often praised by comments from customers on this site like the one from Davie M on March 22, is an aspect that makes us real proud. All employees, most of them able to communicate in both French and English, are dedicated to make your experience with us as enjoyable as can be, and are always ready to answer any question or demand you may have, so do not hesitate to seek their help. So again, dear Stacey M, thank you so much for this great review of your stay, and we are definitely looking forward to welcoming you back on your next visit to Beautiful Quebec City, l'Accent d'Amérique. Best regards, Jean-Pierre Gagné – Hospitality and Guest Experience Manager

"Great destination"

4
22/11/2016

In walking distance to Old Quebec. Very friendly staff. My only complaint was that, due to the fact I used my points on the stay, the hotel did not cover our breakfast. I really think if you earned points then it should cover a full stay. Best Western normally always covers breakfast. Overall was a great experience though.

JeanPGagne, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Valerie M, I wish to thank you for reviewing your experience with us in such a detailed way. We value any comment we can get from our guests, as they provide us with the necessary tools in order to identify which aspect of our product needs improvements and which we should draw inspiration from. First and foremost, I would like to add to your comment about the breakfast not been included when you use Best Western Rewards to pay for your room, as breakfast is not included in most rates, not only when you book with your Rewards points. There are several promotions available throughout the year that would include breakfast in your reservation, which allows you to eat at our restaurant, Bistro le 330 with its “a la carte” menu, or the American buffet when it is available. Second, here at Best Western PLUS City Centre, we are very proud to offer one of the best guest service in town, as many reviews from previous tends to suggest. Our entire team is dedicated in making your experience with us a unique and pleasant one, whether it's our front desk agents whom are available 24 hours a day, 7 days a week, or our highly competent maintenance team that will fix almost any technical problem that may occur in your room, even our valet service who will retrieve your car quickly each and every time you may require it, even if it is only to retrieve an item from it. Speaking of which, valet service is available for visitors traveling with a vehicle at the cost of 24.00$ plus taxes per night with free, unlimited access to your car. We also have a reloading station for electric cars we provide for free to our guests with such eco-friendly automobile. I would also like to take the opportunity you are providing me with in order to make aware every TripAdvisor user of a situation that will affect the immediate area surrounding the hotel for a few more weeks. In an effort to make Quartier Nouvo Saint-Roch, the neighborhood at the center of which our hotel is located, the beating heart of downtown Quebec City and attract new businesses, several revitalization projects have been undertaken over the past two years. Our front door neighbor, Place Jacques Cartier, is a major part of that project, with the addition of a 20 stories housing complex and an underground parking. As a result, noise level can be higher than usual during the site's operating hours, so every week day between 7:00Am and 5:00Pm. Measures have been set in place in order to minimize the impact this situation may have on our guests' level of comfort, and despite this been totally out of our control, we would like to apologize for any inconvenience it may cause our valued clientele. With all that said, thank you once again for this kind and helpful review, and we are looking forward to welcome you once more on your next visit to beautiful Quebec City, l'Accent d'Amerique. Best regards, Jean-Pierre Gagne – Hospitality and Guest Experience Manager

"Not worth the price"

3
19/11/2016

My assistant booked me here for a business trip and boy was I upset when I got my bill at the end of the stay. I stayed 7 days, and I had 4 different rates on the bill. I had nights at $140, 175, 200 and 250+ on the weekend. Never experienced that anywhere else. The front desk had nothing but excuses. The hotel needs a facelift if it's going to charge those rates. The room are ok, and the location is fine, but for that price I can go elsewhere.

JeanPGagne, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Marty_from_the_North, thank you for your comment on your recent stay with us, and I would like to apologize, on behalf of the entire team here at Best Western PLUS City Centre, for not having exceeded your expectations. Concerning your comment on the different rates, it is in no way unique to our property, as many hotels around the world will have dynamic rates, which can differ from one night to the next. The price of our rooms will vary depending mainly on the demand there is in the area on a given day, weekends been busier than the week means higher price during the weekend. Whether you make the reservation directly with us over the phone or online, rates are always displayed accurately, either as a total or as a daily rate, in order to be as transparent as possible with our guests. As for the facelift, you may have noticed that we are presently renovating many public areas of the hotel such as our main and lower lobby. The rooms and corridors will also have their looks refreshed and features renewed, as the project is due to last a total of 2 to 3 years before it is complete. Please note that all measures have been taken in order to maintain a quiet and relaxing atmosphere throughout the property during the renovations. To conclude, I would like to reiterate our commitment at offering a high quality product at a low cost to our guests, and I am sorry that you feel it was not up to our reputation. Nonetheless, I wish that you will give us a chance to make amend by staying with us again on your next visit to Quebec City. Best regards, Jean-Pierre Gagne – Hospitality and Guest Experience Manager

"No idea what this refers to"

4
15/11/2016

The hotel is OK, no complaints about location, very satisfied with staff with no complaints about any one with whom we interacted, quite surprised at the $24 per night for parking (was offered a lower price inside the old city).

JeanPGagne, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear jacquelineb, we would like to thank you for commenting on your latest stay here at Best Western PLUS City Centre to the benefits of the entire TripAdvisor Community. We are always looking for ways to better ourselves, and your comments are the first step towards achieving that goal. Guest service been one of our top priority here at Best Western PLUS City Centre Quebec, I am glad to read that you were able to contemplate how caring helpful they are. From our front desk team all the way to housekeeping staff, all are dedicated to enhance your experience with us, so do not hesitate to contact the reception if there is anything we can do that would make your stay even more enjoyable. As for our valet parking service, which costs 24.00$ plus taxes per night with free unlimited in-and-out access privilege, it is at par with similar services offered by other downtown locations. Public parking may be cheaper than our valet service, but then you have to go and retrieve your car on your own, compared with our valet service will fetch it for you as many time as you need it, and bring it right at the front door. Once again, reception staff or valets can pinpoint the location of the closest public parking on a map upon request. Well then, thank you again for this comment on your stay, and we hope that you will be choosing our hotel for your future visit to Quebec City. Best regards, Jean-Pierre Gagne – Hospitality and Guest Experience Manager

"no so good"

4
13/11/2016

i went to best... no parking chek in was good food was good wen i went to my room it was great one time the elevator was out of orter the elevator did not go up but it was great near to suff great stay

JeanPGagne, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear David V, it is a pleasure to read that you enjoyed your stay here at Best Western PLUS City Centre Quebec, and thank you for taking a few minutes to share your experience with the TripAdvisor community. First and foremost, I must apologize for the fact that one of our two elevators went down during your stay, and I want to reassure every customers that the problem was fixed in a way that should prevent that same issue from ever happening again. Also, we are about to complete the renovation on both elevators, so brand new lift will be installed shortly. Then, I would like to complete your comment regarding the parking situation to mention that we do have a parking on site, and that it costs 24.00$ plus taxes per day with free unlimited access privilege to your vehicle. In fact, our dedicated valet service will take your car from the hotel's front door, will park it in one of our secure outside lot located near the property, and bring it back in front of the hotel as many time as you may require it, again, at no extra cost than the initial 24.00$ plus taxes per night. Public parking are available very close to the premises if you think that our valet service does not fits your need. Information on those public lots can be obtained via our front desk agents or the valet service team. As for the food options at the hotel, there are plenty to choose from, starting with our Restaurant, Bistro le 330, located in the hotel's 7 story-high roof atrium. Breakfast is available every weekday from 7:00Am to 11:00Am, and until 12:00Am on weekends. Dinner is also served every evening starting at 5:00Pm through 10:00Pm as an American Bistro style cuisine, served by a knowledgeable and caring team of waiters, in a relaxing and warm ambiance, or in the comfort of your room with the efficient and easy to order room service. In need of your daily dose of caffeine, do not look further than our Café, CafeIn, where you can chose from a huge variety of freshly grinded coffee beans from all around the world, and brewed by one of our professional Baristas. Looking for a quick snack you can carry while touring the city, they have a selection of gourmet sandwiches, muffins, croissants, pastries, smoothies, and our famous breakfast sandwich for you to bring along the way to the treasures of Old Québec, or on your way back home. To conclude, I would like to take this opportunity to advise all TripAdvisor users that, in a constant effort to make this neighborhood of ours as vibrant and young as possible, Place Jacques-Quartier, our front door neighbor, is getting a major facelift, with the construction of a 20 story housing complex and a multi-level underground parking. As a result, noise level may be higher than usual during operation hours, so from 7:00Am through 5:00Pm on week days, and although this situation is out of our control, we would like to apologize to our guests for any inconvenience it may cause. Again, thank you for this most helpful comment, and we hope that you will be staying with us once again on your next visit to Quebec City. Best regards, Jean-Pierre Gagne – Hospitality and Guest Experience Manager

"Great value"

4
10/11/2016

Just needed a stay over during a long drive road trip. The price of this hotel made up for the parking cost ($24). This parking option was a little higher but worth not walking 5 mins in cold for $7 cheaper. Clean room, great location, all amenities you need for a one night stay.

JeanPGagne, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear DATK1994, it is a pleasure to read that your stay at Best Western PLUS City Centre was enhanced by the affordable price, and that the product we offer is up to the high standards of excellence we are thriving to achieve for our customers. Indeed, low rates can be obtained throughout the year, whether via our front desk staff, the Best Western's central of reservation, their website or any other hotel brokers we are partner with. As for the parking, we do offer a valet service at the cost of 24.00$ plus taxes per day with free unlimited in-and-out access to your vehicle, which is at par with similar services offered throughout the downtown area. Public parking are also located within easy walking distance of the hotel, and either our front desk agents or our valet service can pinpoint you their location on a map. As you mention though, our valet is way more convenient than having to retrieve your car yourself every time you might need access to it. In addition to the low prices, quality rooms and convenient parking lot, our location is indeed ideal for travelers who are looking either for the charms of the Old Quebec or the vibrant and joyful ambiance of Quartier Saint-Roch, in which we are located. In fact, we are proud to be in the centre of the new “hype” area of Quebec City, with its many trendy bars and pubs, modern concept restaurants offering unique cuisine created by a young generation of creative chefs, micro-breweries where you can taste the craft of a bunch of local brew masters, or the many show venues and theatre, all of which make for the new place to be while visiting Quebec City. With all that said, thank you once again for taking a few minutes of your time in order to inform the TripAdvisor community of the many advantages of staying at Best Western PLUS City Centre Quebec, and we definitely hope that your next trip to our beautiful city will bring you back to our highly recommended establishment. Best regards, Jean-Pierre Gagne – Hospitality and Guest Experience Manager.

"Very Nice"

5
10/11/2016

We had a lovely room, with a large, comfortable bed. We were given 2 for 1 vouchers for the bar between 5-7 and very much enjoyed sitting in their with a drink. The hotel is in a good location, about 15-20 min walk from the old town. Would definitely return.

JeanPGagne, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear JohnBeds, may I join my voice to those of my colleagues in order to thank you for this kind and helpful review, especially for the perfect note of 5/5. We always want to know what issue needs to be address, but we will settle for praise and compliments this time. First, we do indeed have comfortable rooms with deluxe bedding provided by our natural memory foam mattresses and a high-end, triple-sheets linen kit, that offers the best level of comfort you will ever experience. In addition, all our rooms are equipped with high-end products like shampoo and soap, 40'' cable TV, mini-refrigerators, a fast and efficient coffee maker, with complimentary coffee, and much more. Of course, living in the 21st century requires connection to the web, and our Free high speed WIFI connection does just that, with an even higher speed connection available at the cost of 4.95$ plus taxes per 24 hours. An indoor pool, a hot tub and an exercise room are also at your disposal every day from 6:30Am through 10:00Pm, with the last hour of operation reserved for adults. Second, thank you for mentioning the fact that we have a Café/Wine Bar, CafeIn, located on the hotel's ground floor. Either for a freshly grinded coffee or one of our famous breakfast sandwich, or to put your feet up while enjoying a glass of wine from our “by the glass” system or a cold beer, the CafeIn is the place to go! In addition, Bistro le 330 offers breakfast every morning from 7:00Am through 11:00Am on week days and until 12:00Pm on weekends, as well as dinner every day from 5:00PM to 10:00Pm. As for our location it is both ideal for tourists waiting to be charmed by the Old Quebec as well as adventurers looking for a more unique experience. As you correctly stated, the Old Quebec is just a few minutes walking distance from our doors (15 to be exact), with Saint-John's gate, the main entrance to the fortifications just 1.3Km away. From there, you are just a few steps from all the most visited attractions of Quebec City such as the Battlefield Park of Plaines d'Abraham, the Quebec's Parliament, the Chateau Frontenac, the Citadelle, and other landmarks that you must see while touring Quebec City. Also, the Cruise Terminal, uniquely located in the heart of the oldest part of town, Quartier Petit Champlain, is just down the hill from Dufferin Terrace, so also easily accessible from our property. Been there, done that? Explore the new up-and-coming neighborhood in which we are located, Quartier Nouvo Saint-Roch, with its modern restaurants that offers a new kind of cuisine created by a new generation of young chefs, its pubs, bars and micro-breweries where you will enjoy the craft of young and talented brew masters, or attend a show or a play at one of the many venues and theatres, all located within 5 minutes walking distance from the hotel. In all, Best Western PLUS City Centre is the ideal choice for an affordable, high-quality establishment that will surely enhance your visit to our beautiful town. So thank you, once again, for this helpful and gratifying review of your recent stay here at Best Western PLUS City Centre, and we hope to have the pleasure of welcoming you once again on your next trip to our little corner of Europe in America. Best regards, Jean-Pierre Gagne – Hospitality and Guest Experience Manager

"Perfect location, great value, will return "

5
05/11/2016

A family operated business. You can feel and see the personal touch. Staff is very attentive. Rooms are individually decorated. Reasonable parking nearby. All major attractions within easy walking distance.

JeanPGagne, Responsable relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Thank you for your great rating and comments concerning our Best Western Plus property in Quebec City, especially our perfect location for the price! Indeed, we are a hotel located downtown Quebec City, only 20 minutes walking distance from the Old Quebec wall and touristic area. We are very proud to be a hotel in Quebec with great customer service and high quality rooms, but we are equally proud of our history and legacy. The Old Port area, offering an incredible view, art galleries and memorable local markets are also to be seen. The lower part of the town, surrounding our property, has a more local vibe but is still great to discover with its own history, multiple boutiques, restaurants, coffee shops, parks and architectural buildings. As per an example, the beautiful shops on St-Joseph Street are a must, even if they are not directly in the Old part of the town! Hoping to give you some ideas for your future trip to our amazing little European city! Top of the day from all of us!

"Amazing hotel, terrible parking - avoid if you have an expensive car."

3
01/11/2016

We had very good time in the hotel. The personal was very friendly. The rooms were very clean, we enjoyed the pool and the continental breakfast. Moreover, they charged our EV overnight. BUT there is one serious problem is very high curb near the hotel entrance. On the check out the valet service parked our car very close to this high curb and our kids bumped both doors causing damage. I mentioned about this problem in the hotel feedback survey and a representative let me know that it's known issue and they cannot do anything without municipality approval but municipality doesn't respond to their applications. Avoid until this issue is resolved!

JeanPGagne, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear AndPilot, thank you for reviewing your stay here at Best Western City Centre. We value our guets's opinion, as it provides us with the necessary tools in order to improve on the features that you thought are not to our high quality standards. First, it is true that the curb on the street in front of the hotel is higher at a certain spot, due to the fact that the tarmac slightly collapsed. As this only affects a small portion of the curb, incidents can be easily avoided by moving the car before embarking people on the passenger's side. Following your comment, we reminded our valet team that they should avoid parking guests's vehicle at that particular spot, and advise guests of potential problem if they have no choice but to leave the car there. May I also mention that although this situation is known to us, as you correctly noted in your review, we are unable to correct the situation without the approval of the City administration. Several temporary solutions have been tried over the years, but none proved to be efficient enough yet, and we are still waiting for the City administration to acknowledge the problem and correct it. Speaking of valet service, it is definitely the best option to park your vehicle while staying here at Best western PLUS City Centre. For 24.00$ plus taxes per night, our dedicated valets will park your car in one of our lots, and go fetch it as many time as you may need it, without any extra fee than the price I just mentioned. This prevents you from having to go around an unknown area looking for a parking, therefore having to go get it yourself every single time you need to use it or simply to grab something you may have forgot. If valet service does not suits your needs, both valet and front desks staff can accurately guide you to the nearest public parking, which are just a couple of minutes or less walking from the hotel. We are also one of the only downtown location that has an EV charging station, which is free if you use you valet service. Then, our indoor pool, hut tub and gym are conveniently located on the ground floor next to the front desk, and are open every day between 6:30Am and 10:00Pm, with the last hour of operation reserved for adults only. Guests can also enjoy our buffet, which is actually a full American Buffet and not Continental, at our restaurant Bistro le 330 from 7:00Am through at least 10:00Am, with an A la carte menu also available every day until at least 11:00Am. Our dedicated and friendly staff are also available to help you with any query or demand you may have concerning your stay, so to not hesitate to contact the front desk to receive assistance. They can also provide you with maps and touristic guides and pinpoint all the important landmarks you must see while visiting Quebec City, which are all very easy to access either walking or via public transportation. Guided bus tours can also be booked by front desk agents, with pick-up directly at the hotel. Thank you again for commenting your stay here at Best Western PLUS City Centre, and hopefully you will be staying with us again on your next trip to Quebec City. Best regards, Jean-Pierre Gagné – Hospitality and Guest Experience Manager

"She acted as if i was a thieve that wanted a free room"

1
30/10/2016

oct 26/2016 It took 2 days calling & the women couldn't figure there was a note that the room was reserved for the bus driver.She acted as if i was a thieve that wanted a free room, i know they like drama & it makes their day but...quit mixing emotion with logic please...What a way to treat customers... . I finally had a guy answer the phone & he found out within a minute & said to come at the desk. It was another guy at the desk & he also found the note in a minute & was ok. Driver of the Belgium delegation who reserved the room under the name (Bergen) since they didn't know the driver name so they left a note that the room was for (bus driver layman tours)

JeanPGagne, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear z2r2z, on behalf of all our employee here at Best Western PLUS City Centre Quebec, please accept our most sincere apologies for the unfortunate situation you describe in your comment. We have a reputation of offering a very professional and courteous service to our visitors, and I am sorry we failed you in that particular regard. I consulted with the supervisor on duty on that day, whom is also one of the agent you spoke to that retrieved the reservation. He explained what created the confusion, which is due to a simple misunderstanding regarding the name on the reservation. As for the confirmation number, we reminded all our employees of the procedure on how to retrieve reservations via different confirmation numbers, in order to prevent such an unpleasant situation from happening again. Then, you mention that you felt that one of the front desk agents “acted as if you were a thieve that wanted a free room”. We asked both agents who you spoke to regarding your reservation, and neither meant to accuse you of anything, so I am sorry you got the feeling they did. We have a track record of excellent guest service that speaks for itself, as many reviews from TripAdvisor tends to show, so “ enjoying drama” and “mixing emotion with logic” is not a behavior we support, whether it be from our male or female employees. Gender equality is a policy we strongly stand by and apply in our daily operation, and we would never accept behavior, from staff nor guests, that would go against this fundamental principle of our modern society. Again, please accept our most sincere apologies, and we hope you will deign give us a chance to make amend for this mishap by staying with us again on your next trip to Quebec City. Kind regards, Jean-Pierre Gagne – Hospitality and Guest Experience Manager

"Not happy"

2
26/10/2016

Didn't like the parking at all, you have to pay 24$ and they are going to take your car far away and you have to call to get it back. And of course we left most of our stuff in the car thinking we will come back for it, but they took it. Also I was very shocked that we had to pay to get a microwave in our room. First time I see it. The rooms were very small too , no extra room at all.

JeanPGagne, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Zukhra G, thank you for commenting your recent stay here at Best Western PLUS City Centre, and I would like to apologize for not having exceeded your expectations. It is true that we offer a valet parking at the hotel that costs 24.00$ plus taxes per night with free unlimited in-and-out access to your vehicle at any time. So even if you do leave some of your belongings in your car, our valet team can either retrieve the item from your car or bring your car at the front door so you can grab what you need, then help you carry it to your room if you wish. We do use several secured parking lots around the hotel, but all of them are located within a block of the hotel, which makes it easy to retrieve your vehicle at your request. As for the microwave, we unfortunately do not have them in the rooms yet, but your comment on that regards is taken into account, and it is something we will consider offering in some of our rooms. We do rent microwave for 10.00$ plus taxes if it is for one night, and 8.00$ plus taxes per night for stays of 2 nights and more. Information on room amenities and service are displayed in all our websites and those of our partners when you make your reservation, so checking which hotel best suits your needs is a very important step of any reservation process. Then, we do have rooms of different size, and I am sorry the one that was allocated to you did not met your expectations. We want our guest to enjoy a quality experience while staying with us, and front desk staff are available 24 hours a day, 7 days a week to answer any questions or demand you may have during your stay, such as providing you a room that fits your needs if you feel the one in which you have been checked-in does not seem suitable. Once again, thank you for your comments, and we hope that you will give us a chance to make amend for this unpleasant experience by staying with us again on your next visit to Quebec City. Best regards, Jean-Pierre Gagne – Hospitality and Guest Experience Manager

"Comfortable hotel"

4
20/10/2016

Nice room, comfortable bed, convenient parking next door to hotel, easy 10-15 walk to Old Quebec. Paid extra for breakfast, buffet just fair, food cool not hot. Waiters very pleasant though. Staff bilingual!

JeanPGagne, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear LindaRN1785, we thank you for publishing this review for the benefits of every Tripadvisor users, and I am certain it will guide them well on their research of accommodation in Quebec City. I would like to begin by bringing a precision concerning your comment on parking. We do offer a valet service that costs 24.00$ plus taxes per night with free unlimited access privilege, but the lot right next to the hotel is only to be used by the valet service. Public parking are located within a block or two of the hotel's front door, and either our valet our front desk agents can guide you to those if you wish not to use our valet service, although using them do not provide you with free unlimited in and out access, as our service does. Then, we are indeed located just 15 minutes walking distance from the Old Quebec and Saint-John's gate, the main entrance to the historical part of town. From there, you can easily reach most of the landmark that makes Quebec City so famous around the world, such as the Château Frontenac, the Battlefield Park of Plaines d'Abraham, the Promenade des Gouverneurs, Quebec's Parliament and of course the fortifications, that makes Quebec City the biggest fortified city in America. The museum of Civilization, The museum of Fine Arts and Musée de l'Amérique francophone (French-American Museum) are also within your grasp. Lastly, I am sorry you did not had a good experience at our restaurant, Bistro le 330, as you felt the food was not hot enough. Your comment on that regard have been passed on to the chef, and it will surely help to offer a better product for our guest, so thank you for bringing it to our attention. If you reserve your room directly with our front desk agents or via the Best Western Central of reservation, it is possible to include breakfast in your rate, but not if the reservation is made through 3rd party website. By the way, the Bistro also offers dinner as an American bistro style cuisine every evening between 5:00Pm and 10:00Pm, where you can also catch your favorite Hockey, Football, Baseball or Basketball game. Lastly, as we are an hotel with a very diverse clientele from all across the world, all our front office employees, from valet to reception staff, are requires to have an excellent level of English so they can answer any questions you may have concerning your visit to Quebec City. Some of them even speak fluent Spanish, Portuguese and other, but it is not as a requirement when hiring as English is. Thank you again for this useful review of your stay with us, and we hope that you will be with us again on your next trip to Quebec City. Kind regards, Jean-Pierre Gagné – Hospitality and Guest Experience manager

"Great hotel! Huge rooms!"

5
20/10/2016

This was a great hotel in the very nice area of St. Roch in Quebec City. We got a king room, and I was pleasantly surprised at the size of the suite. A lot of king rooms have exactly enough space for the bed, and that's handy if you like to touch the TV screen with your toes while you're lying down, but if you're staying for a week, you would want a space that's less claustrophobic. But this room was big enough to dance in! It was all square,which feels a lot more spacious than a rectangular room. The bathroom was also impressively large. We got an upgrade to business class, thanks to my BW platinum rewards card, which put us up on the top floor. The hotel is U-shaped, with an atrium in the middle that features a large skylight. Our room was facing the atrium, which was much quieter than a room with a window facing outside, as there's construction right across the street. However, our window was facing open hallways across from the atrium, which meant that you had to keep the window closed so no one would see you in your underwear! This BW did not have a complimentary breakfast bar, but it did have an on-site restaurant where guests could get 10% off their bill.Some of the meals are expensive, but the ado have daily specials that are advertised on the TV screen behind the reception desk. The staff was extremely courteous and helpful, especially the valet staff, who were always around to answer any questions concerning getting around in the city. The rooms were kept exceptionally clean. We had a fridge and a Keurig coffee maker in our room, which was also a nice touch.The memory foam mattress was great, and the heating/cooling system was almost noiseless. I've never had a bad stay at any BW, but this was one of their better hotels.

"Service was great the best ever I have had"

5
17/10/2016

stayed here for 2 nights Alex on the reception was great and should get an award for outstanding service....our room was very large and clean.....this hotel is walking distance to the old city....very clean.....bus to the old city is one block away......but walking into the old town is easy......stay here for the service if nothing else....

JeanPGagne, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear carol w, I am delighted to read that your Best Western Plus City Centre experience was up to your expectations. We are proud to offer a high quality product coupled with a caring service, and it is great to be rewarded with a perfect note of 5/5. First, we pride ourselves in offering the best guest service imaginable, and your comments concerning our front desk agent Alex proves that our efforts are not in vain. I have already passed your good comment to him, and he sends his gratitude for this flattering remark. Other than Alex, our front desk staff are available 24 hours a day to assist you in many ways, like recommending and make reservation for one of the many restaurants in Quebec City that would best fit your taste, or simply reserve a guided tour of the city. They are also the ones to contact for any stay-related demands you may have while staying with us. Second, I am glad that you accurately state that we are within easy walking distance to Old Quebec, 1.3Km from Saint-John's gate to be precise, which is the main entrance to the fortified part of town. From there, you are just 10-15 minutes walking from the famous Château Frontenac, 5 minutes from the Citadel and only 2 minutes from the Convention Centre and the Quebec's Parliament. The cruise terminal, the Old Port public Market and Gare du Palais, the main bus/train station in town, even the brand new state of the art arena Videotron Centre are all also very easy to get to, either walking or by city busses which, once again, you accurately mention has been just a block or two from our door. Lastly, in an effort to be as transparent as possible with our future visitors, I would like to take this opportunity to advise every Tripadvisor users that a revitalisation project is ongoing in the area, and our immediate neighbor, Place Jacques-Cartier, is getting a major makeover. In fact, a 20 stories housing complex and an underground parking are been built as we speak, which means that noise level can be higher than usual during operation hours, so between 7:00Am and 5:00Pm on week days. Although this situation is totally out of our hand, measures have been put forward in order to minimize the impact this reality could have on our valued customers, and we would like to apologize for any inconvenience it may cause. Once again Dear carol w, thank you so very much for commenting in such a gratifying way your visit at our property, and it would be a pleasure to welcome you once again on your next trip to beautiful Quebec City, l'Accent d'Amerique. Best regards, Jean-Pierre Gagne

"A decent place to stay"

4
14/10/2016

This is a decent hotel, with good facilities. The rooms are well furnished and spacious. We had booked a family room for 5 and it was adequate enough for us. There is a cafe where you can grab a quick coffee and a bite to eat, or you can opt for the buffet breakfast, which is not the best but its good enough. Although we did not encounter any issues with the staff, but I did witness a couple of issues with other customers, in one case the customer was a bit rude and arrogant but the response of the staff was equally as direct, in another it was a bit of misunderstanding with the customer but the staff's reaction was not appropriate in my opinion.

JeanPGagne, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear AGreg55, I am glad to read that you had a pleasant stay with us recently, and thank you for issuing such a complete review of your Best Western Plus City Centre experience. We dearly value any input we can get from our guests, as it provides us with tools in order to improve our product. As a starter, we do have a coffee shop opened from 6:30Am on week days and 7:00 on weekends where you can enjoy one of our delicious breakfast sandwich coupled with a freshly brewed coffee, selected amongst our vast inventory of beans from all across the globe, and prepared with care by one of our professional barista. Croissants, muffins, pastries, smoothies and gourmet sandwiches are also available, as well as a good selection “by the glass” wine and a few beer on tap at the wine bar, adjacent to the Café, are also available until 10:00Pm from Sunday to Thursday, and until 11:00 on Friday and Saturday. Then, I must admit that I am surprised by your comment regarding the situation you witnessed, where one of our front desk clerk had an improper attitude towards a guest. Here at Best Western Plus City Centre Québec, we try and emphasize on the service we provide to our guests, and every member of our team is asked to have a gentle and polite attitude even towards the most unpleasant and arrogant guests, which reviews form past visitors tend to show is implemented in a the vast majority of cases. Having said that, I sent your comment to the front desk manager to reaffirm our policy in that regard. Lastly, we do have rooms that can easily accommodate family of 5 or 6, either in our rooms with two queens size beds or our room with two queens and a double sofa bed, which can be requested upon reservation with our front desk agents or upon your arrival, then subject to availability. Once again, on behalf of the entire team, thank you for publishing such a thorough review of your last stay with us, and we would be delighted to welcome you once again on your next visit to Québec City. Best regards, Jean-Pierre Gagne – Hospitality and Guest Experience Manager

"Nice hotel"

4
14/10/2016

This hotel was better than I expected. It is not new but I think the bedrooms and bath rooms have been refurbished because the tiles in the bathroom looked new and very clean. They have complete amenities including coffee maker which is helpful because breakfast is expensive in the hotel. Although the hotel is suppose to be in the city center, it is actually far from the tourist areas like the charming old Quebec. However, the hotel has a restaurants and there are other eating places within walking distance. If you want to join tours, the hotel can book for you and you get picked up from the hotel.

JeanPGagne, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Ellen1535, thank you for reviewing your stay at Best Western Plus City Centre Québec for the benefit of all TripAdvisor user in such a complete and accurate way. It is true that we are not located inside the walls of Old Québec, but you can reach the main entrance to the historical quarter of Québec City within 15 minutes walking (1.3Km) up Côte d'Abraham. Wish to avoid the uphill walk, get on Saint-Joseph Street one block south of the hotel then head east. On your way, stop at one of the many restaurants or pubs you will come across while strolling that busy street, then at the end, look to your right, and head for the paintings you see on the highway pylons. These were drawn by troubled kids in a city sponsored project that was aimed at giving their street art a legal place to be displayed, while encouraging them to get off the streets. Then, you continue east towards the Train/Bus station, Gare du Palais, where a gorgeous fountain and a few sculptures are on display. Just a bit further, stop at the Marché du Vieux Port to get a taste our locally grown product, on your way to Bassin Louise and its boardwalk, which will lead you to the hearth of Quartier Petit Champlain, the oldest part of town made famous by its copper stone streets and its 17th century architecture. In all, you will walk a bit longer (30 minutes), but the sights really worth the effort, and you avoid walking up the steep hill to the fortified city. On a different mater, I am glad that you thought the amenities in the room such as the complimentary coffee were convenient. All our room are also equipped with 40” cable Tv with a great choice of pay-per-view movie, mini-refrigerators, a safe, workspace, Iron and Ironing board, and much more. To add to our guests' comfort, we use natural memory foam mattresses in all our rooms, either as a queen or king size. Also, there is a Restaurant, Bistro le 330, and a café/wine bar, CafeIn, on the hotel premises. Restaurant opens every day at 7:00Am through 11:00 for breakfast, and between 5:00Pm and 10:00Pm for dinner with an American Bistro style “table d'hôte” or “a la carte” menu for dinner in a cozy ambiance. To conclude, may I thank you one more time for this very useful review, and we truly hope that you will visit us again on your next trip to beautiful Québec City, l'Accent d'Amerique. Best regards, Jean-Pierre Gagné – Hospitality and Guest Experience Manager

"Centrally Located"

4
13/10/2016

Enjoyed my stay at the best western city centre. Hotel is located wishing walking distance to old Quebec and located close to restaurants and pubs. Staff speaks and understands English and very accommodating to your needs. Only concern is the valet parking. No free parking and the fee for the valet parking can be costly

JeanPGagne, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Steveb4569, it is gratifying to read that you enjoyed your stay here at Best Western Plus City Centre Québec, and thank you for sharing your experience with every Trip Advisor users, as it provides useful information on what they can expect while staying at our property. First, we are indeed located in an ideal area to walk to the old Québec, 1.3Km from Saint-John's gate, the most common starting point to explore the city. From there, you can easily get to the famous Château Frontenac (0.7Km), the Convention Centre (0.4Km), the Battlefield Park of Plaines d'Abraham (0.7Km), the Notre-Dame-De-Québec's Basilica (0.6Km), and most of the landmarks that Quebec City has to offer. If you are getting of a Cruise Ship in Québec City, or embarking for a cruise, the cruise terminal is also very easily accessible, just 2.0Km away from our door, so walking is not an issue, nor public transportation (city busses) or taxi. Second, we are proud to offer our guests a bilingual guest service form all our front desk agents as well as our valets and waiters. Front desk agents are available 24 hours a day to answer any questions or demand related to your stay, for example recommend the restaurant that best suits your appetite, or help you book guided tours, either walking or on a bus, which is the best way to discover everything Québec City has to offer. Then, they will indicate you how to get to the landmarks you decided to further explore while on the guided tour. Lastly, we do offer valet service at the cost of 24.00$ plus taxes per night with unlimited in and out access to your vehicle. Public parking are available and easily accessible from our hotel, and both valets and front desk staff can show you how to get there from the hotel's front door, although then you might have to pay every time you get your car out of the parking lot, depending on which one you decide to use. To conclude, to be as transparent as possible with our clientele, I would like to advise them that, as part of a major revitalisation project ongoing in Nouvo Saint-Roch district, our neighbor, Place Jacques-Cartier is host to a construction site. Therefore, noise level can be increased during operation hours, which are between 7:00Am and 5:00Pm on week days, and that although this situation is totally out of our control, we would like to apologize for any inconvenience it may have on our guests. Measures have been put in place to bring those disturbance to a minimum, and the project is in its final phase, and they should be done within the next month or so. Once again thank you for this mostly positive review of your experience with us, and we hope to welcome you again on your next trip to Québec City. Best regards, Jean-Pierre Gagné – Hospitality and Guest Experience Manager

"Good and clean"

4
13/10/2016

This is a nice hotel it was clean the service was fast and friendly. This is a little distance from down town but the hop on hop off buss is close. The only down fall was they don't offer breakfast. You have to pay extra in there restaurant.

JeanPGagne, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Barry B, thank you for reviewing our property, it is a pleasure to read your comments which provides helpful tips to future travelers. First, our location is indeed ideal if you want to catch the Hop on and hop off tour that allows you to hop on and off at 12 different stops around the old city in one of their London-Style double-decker red bus. The nearest stop is just one block away from the hotel, and front desk agents can help you book it, or one of the other available tours of the city or country side. When you're done with the 12 stops of the bus tour, you will find it easy to go back to your favorite landmarks as the hotel is located only 1.3Km from the Old Québec, so an easy 15 minutes walking distance from the main entrance to the fortified city, Saint-John's gate. The train and bus station Gare du Palais, the convention centre or the cruise terminal are all easily accessible from our hotel, either walking or public transportation like city busses. Then, here at Best Western Plus Centre-Ville Québec, we take great pride in the quality of the service we offer, and it has been rewarded with many great reviews from past guests, so I am glad that you agree with most of them that we lived up to our reputation. Front desk agents are available 24 hours a day to make your stay memorable, so do not hesitate to ask them for advice or to answer any hotel-related request you may have during your stay. Last, it is true that not all of our rates include breakfast, but it is possible to include it in your rate if you book your room directly with our front desk agents or online with Best Western Central. Otherwise, our Restaurant Bistro le 330 offers breakfast every morning between 7:00Am and 11:00Am, and dinner between 5:00Pm and 10:00Pm every evening. Breakfast is either an “a la carte” menu that costs between 9$ and 16$, or an American Buffet in high season for 15.95$ plus taxes. To conclude, may I take the opportunity you are giving me in order to mention the constructions taking place in front of the hotel, as the noise level can be higher than normal during operation hours, which are between 7:00Am and 5:00Pm every week days. Even with this situation been totally out of our control, we would like to apologize to our guests whose stay could be impacted negatively by it, and to assure them that we are doing all we can to minimize the inconvenience it may cause. Thank you once again, and we will see you on your next visit to Québec City! Best regards, Jean-Pierre Gagné – Hospitality and Guest Experience Manager

"Beat Western Plus Quebec City"

5
12/10/2016

Friends &I stayed at Best Western Plus September 30. Service was excellent. Room was very comfortable and clean. We had breakfast & dinner in the restaurant and food was very good. We were picked up at the hotel for a country tour which I highly recommend.

JeanPGagne, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Pednurse38901, thank you for your review. I am glad to read that you and your friends enjoyed your stay at Best Western Plus City Centre Québec, and that you take some of your time to share your thoughts, as we dearly value our guests' opinion, First, you mention the quality of our service, which is a feature we take great pride in, as hospitality is literally the name of the business we are in. Either it is our front desk staff, our valet service or our maintenance team, they will make sure that your Best Western Plus Experience is one not to forget. As you also mentioned, reception staff can book you a lovely tour of the country side, which includes visits to the Waterfall of Chute Montmorency, a trip to the Ile d'Orleans and a pilgrimage to the Shrine of Sainte-Anne-De-Beaupré. Tours of the old city are also available, as well as cruises and walking tours. Then, our restaurant, Bistro le 330, do offers tasty breakfast between 7:00Am and 11:00Am every morning, either as an “a la carte” menu or an American buffet in higher season, and an American bistro style cuisine for dinner between 5:00Pm through 10:00Pm every evening. There is also a cozy café within the walls of the hotel, CafeIn that serves freshly grinded coffee from all across the globe, croissants, muffins, smoothies, gourmet and breakfast sandwiches, and also has an adjacent wine bar for happy hours, where you can put your feet up and enjoy a good selection of wine “by the glass” or several beers on tap. To conclude, I would like to inform visitors that, as part of on-going efforts to improve the St-Roch district, revitalizing work is currently underway, including the remodeling of Place Jacques Cartier, our next door neighbor, the building of a mixed residential and commercial 20 floor tower, the establishment of a new underground parking and the expansion and modernization of the Gabrielle-Roy library. The active phase of the work is Monday through Friday, 7am to 5pm. Consequently, the sound level may be slightly higher during this period. While this is completely out of our control, we would like to apologize for any possible inconvenience. Once again, thank you for this most constructive review, and we truly hope that we will your destination of choice on your next visit to Québec City, l'Accent d'Amérique. Best regards, Jean-Pierre Gagne – Hospitality and Guests Experience Manager

"Recent stay in Quebec"

4
07/10/2016

A recent four day stay in Quebec in October, 2016, and my travel agent put me up in this hotel. Overall, a quiet place for respite after a day of touring. I did eat in the restaurant on site and was very pleased with my meal, and especially the wait staff, kudos to our waiter Nicholas who was superb and helpful with beverage meal selections. I did think the hot tub in the pool area was not warm enough, with very little bubbles to qualify as a whirlpool. It was more like sitting in tepid bath water, so only used the whirlpool once. I felt the walk to Old Quebec City was a bit long, with quite a few turns, hills and uneven sidewalks to feel comfortable, so I used a taxi for ten dollars and tip to get to the walled part of the city for touring. The front desk and side desk to order a taxi from were all very helpful. There were restuarants within walking distance to also explore for dining options. Overall, a good stay, but did not want to keep walking to and from the Old City. Taxi's did come quickly for navigating assistance.

JeanPGagne, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear John K, thank you for this truly helpful review of your most recent stay with us, as it is filled with useful information that are sure to help TripAdvisor visitors in choosing the right accommodation for their Québec City adventure. First, I am happy that you mention the quality of our restaurant, Bistro le 330, especially Nicholas you waiter, as he is a valued member of our team, and he will be thrilled I'm sure when I'll bring your comment up to him. The restaurant do also offers breakfast every morning between 7:00Am and 11:00Am, either as an “a la carte” menu all year, or an American Buffet during the most occupied days of the year. Second, I made verifications with the maintenance manager concerning your comment on the hot tub, that you actually did not find that hot, and measures have been taken in order to correct the situation. Thirdly, it is accurate that we are not located right in the hearth of the touristic area, but we are still only 1.3Km away from the main entrance to the Old Québec and all its most famous attractions, including the Château Frontenac (2.0km), The Battlefield park of Plains of Abraham (2.0Km), the Québec's Parliament, and most of the landmarks that visitors usually wants to see on their trip to Québec city. Because all of these sites are located uphill from our location, taxis can indeed be a wise choice of transportation if you do not feel like walking up there, but city busses are also a very convenient way to go around town, at a very decent price. Bus routes #800, #801, #28 and #3 all passes very close to the hotel, and will lead you right up the hill, from where you can enjoy the warmth and quietness of our lovely city. Lastly, the front desk and valet (side desk) are, as you accurately mentioned, always ready to assist you in any way they can, either to call you a cab, book guided tours, recommend the most suitable restaurant for your appetite, or simply guide you through the narrow streets that compose the historical part of town. Front desk are actually available 24 hours a day to answer any question or demand you may have that would enhance your experience with us.To conclude, may I advise every TripAdvisor users that a major revitalization project is ongoing in the Quartier Nouvo Saint-Roch, and Place Jacques-Cartier, the area across the street from us, is host to a construction site that operates every weekdays from 7:00Am to 5:0Pm. Despite this situation been totally out of our control, we would like to apologize for any decrease in comfort our guests may experience due to this situation, and that measure to prevent such inconvenience to impact our clientele are in place. One again, Dear John K, thank you for taking some time to fill such a detailed review of your stay with us, and we hope that Best Western Plus City Centre have become your preferred location for visiting beautiful Québec City, l'Accent d'Amérique. Best regards, Jean-Pierre Gagné – Hospitality and Guest Experience Manager

"Businesslike and Efficient"

3
06/10/2016

Stayed here for 4 nights on my first time back in Quebec City for more than 20 years! Clean and efficient with a most friendly staff who worked hard to make us feel we were welcome and wanted. The restaurant in the hotel was fair but you can do better going out into the neighbourhood. Because it is a 15 minute walk away from the old city the area is less 'touristy' but with plenty of authentic restaurants and stores geared for a younger crowd. A most enjoyable way to spend a few days!

JeanPGagne, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Cher jpemard, nous vous remercions pour cette avis clair et concis, et nous apprécions également le fait que vous notiez quelques points à améliorer, car c'est ainsi que nous pouvons améliorer le produit que nous offrons. Il est premièrement important de mentionner que nous entrons dans une phase de rénovation complète de l'hôtel, qui verra premièrement notre lobby principal revampé avec du nouveau mobilier dans une configuration plus accueillante, puis l'entrée du restaurant au sous-sol sera garnie d'une nouvelle tapisserie. Ce sera ensuite le tour de toutes nos chambres, qui seront redécorées au gout du jour, tout en conservant leur style classique et chaleureux. La mise à jour des corridors aux étages constituera la dernière partie du projet, qui devrait durer environ 4 ans en tout. En second lieu, je vous remercie de noter la qualité de notre service, qui fait la fierté de notre établissement avec tous les commentaires élogieux rapportés par la grande majorité des voyageurs qui ont pu en profiter. Soyez assuré que votre commentaire spécifique à un des membres de l'équipe de voiturier, Jean-Luc, lui a été transmis, et il vous en remercie grandement. La qualité supérieure du service que nous offrons est un des aspects les plus importants de notre mission globale, qui est d'offrir une expérience inoubliable à tous nos clients, et je suis content de constater que nos efforts en ce sens ont porté fruits. Nos agents de la réception sont également disponibles en tout temps afin de rendre votre séjour parmi nous des plus agréables, n'hésitez donc pas à faire appel à eux en cas de besoin, ou simplement si vous avez une question relative à votre voyage à Québec. En terminant, j'aimerais profiter de l'occasion qui se prête à moi afin d'avertir les usagers du site TripAdvisor qu'un important projet de revitalisation du Quartier Nouvo Saint-Roch, au coeur duquel nous nous trouvons, est en cours de réalisation. En effet, notre voisin d'en face, Place Jacques-Cartier, se refait une beauté, avec l'addition d'une tour d'habitation de 20 étages et d'un stationnement sous-terrain, ce qui peut faire augmenter le bruit autour de l'hôtel durant les heures d'opérations du chantier, soit en semaine entre 7 :00 et 17 :00. Bien que cette situation soit hors de notre contrôle, nous tenons à nous excuser de tous inconvénients que cette réalité pourrait engendrer, et rassurer nos clients que des mesures sont en place afin de les restreindre au minimum l'impact qu'elle pourrait avoir sur nos clients. Encore une fois merci pour cet avis concernant votre plus récent séjour chez-nous, et il nous fera plaisir de vous accueillir à nouveau lors de votre prochaine visite à Québec. Bien à vous, Jean-Pierre Gagné –Directeur Accueil et Expérience Client

"Great staff"

5
05/10/2016

We stayed in a business room, which had a massive comfy bed, I think it must have been on offer as it was the same price as a standard, or just a little more. The room was very clean and well laid out. The coffee machine and fridge area really handy. The staff on check in were excellent and offered lots of information about the surrounding area. We received a small bag with some water, a breakfast bar and a piece of fruit, which I thought was a nice touch, especially if you were going to head out for a little explore. We used the valet parking, which although is more expensive than parking off site is really handy for not having to worry about your car or if you have read the signs right about charges and times. Also means that your car is ready and close by when you need it. The gym is basic but neat, and the swimming pool and hot tub were well kept.

JeanPGagne, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Pete O, It is with great pride that I am acknowledging your review, and would wish, on behalf of all our employees, to warmly thank you for providing Tripadvisor users with such a great overall description of our hotel. It is so detailed, that there is not much practical information I can add to it, but let me try. First, I could clarify that our “business class” rooms are slightly more expensive than our “traditional class” rooms, mainly because they are located on higher floor (4-5-6), that they come with bathrobes, and are also equipped with K-cup coffee machines by Keurig. Better quality product like Shampoo, soap and body lotions are also used in these rooms. As for the fridge, all our rooms have mini-refrigerators, so this feature is not unique to the “business class”. The welcome bag you describe though was part of the “business class” package. Second, concerning valet parking, well you said it all… but the actual price, which is 24.00$ plus taxes per day, with unlimited in-and-out access to your vehicle. All other information you gave are accurate, so thank you for been so on point! Third, the indoor pool, hot tub and Gym are all located in the same part of the hotel, right next to the lobby, and are in open between 6:30Am and 10:00Pm, with the last hour reserved for adult only. To conclude, even if it was not mention in your comment, I would like to alert every visitors that a huge project of revitalization of the neighborhood is underway, and our next door neighbor, Place Jacques-Cartier, is a major part of the project. Therefore, construction can be heard on week days between 7:00Am and 5:00Pm, and although this is totally out or our control, we wish to apologize for any inconvenience this situation may cause to our visitors. Dear Pete O, once again, thank you for this exhaustive and much helpful review of your experience with us, and truly hope that you will repeat it on your next visit to Québec City. Best regards, Jean-Pierre Gagne – Hospitality and Guest Experience Manager.

"Good location, large room, refrigerator, parking."

4
04/10/2016

Booked early with third party site. So good value, 3 days with valet parking and lots of taxes for under $700 Canadian. Could only get executive room, really set up for a travelling businessperson, big desk with chair, one recliner with table. Liked the bathroom. Made morning coffee before leaving. Did not expect fridge, glad to have it. Plenty of nearby restaurants, and an SAQ.

JeanPGagne, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear retiree59_11, I would first like to thank you for giving us such a positive review of your stay with us, then assure you that all your comments will be put to good use, as we are always looking for ways to improve our service offer. To begin, it is true that you can find good deals with third party websites, but it is always good to compare them with what the hotel can offer directly over the phone or on their websites, as promotions can differ. Then, you did mention our affordable valet service, which costs 24.00$ plus taxes per night, including free unlimited in and out access to your vehicle. It definitely is a wise choice, as it prevents you from having to find a spot for your car in an area of which you have no or very few knowledge, and having to go and retrieve it every time you need to have it ready to go. Otherwise, our executive rooms are indeed ideal for business workers, but also great for couples on a romantic trip, with their huge walking showers, their wine glasses, bathrobes and their huge king beds. Coffee machines and complimentary coffee are available in all our rooms, although our rooms in both Business and Executive section are Single cup coffee machine by Keurig, compared to Silex machine in the traditional section. As for Mini-Refrigerators, they are present in all our rooms, as well as Iron and ironing board, 40” cable TV with pay-per-view movies and a safe. To conclude, the area is indeed filled with restaurants that offers a great diversity of new-trend cuisine, original concept bars and pubs, show venues of all kind and local merchants' boutique. Wondering about the old town, don't! We are just 1.3Km away from the main entrance to the historical part of town, Saint-John's gate, and 2.0Km from the famous Château Frontenac, the furthest landmark of the old town from our hotel. If you are not into a walking mood, city busses that stops just a few blocks away from the hotel will bring you right up the hill, next to all of Québec's landmarks. Coming off a Cruise ship? We definitely have you covered, as it is located only 2.3Km from the hotel, and taxi or even city busses are, once again, very convenient to commute between those destinations and our property. Again Dear retire59_11, thank you for sharing your Best Western Plus experience with all TripAdvisor users, and we sure hope that we will be seeing you again on your nest trip to beautiful Québec City, l'Accent d'Amérique!. Best regards, Jean-Pierre Gagné – Hospitality and Guest Experience Manager

"Good beds, quite rooms and reasonably well located"

3
03/10/2016

Word to describe this hotel include: spacious rooms, large bathroom, weird price-differences per night (i.e. one night was well over CAD 350 and another below CAD 175!), small pool and single hot-tube, in-house meal options, valet parking, and reasonably central location. The hotel is located just-outside of down-town Quebec, but you can walk to the old center (via stairs) within 15 minutes, just note that you need to climb lots of stairs. There are multiple dinner/lunch options for hotel guests including an in-house restaurant and coffee café (where you get a 10% discount), where we enjoyed dinner one evening and got our morning coffee one morning, or a great Vietnamese/Thai restaurant across the street called Restaurant Saigon Bankgkok or an Italian restaurant called Boudoir at a 3-minute walk. Spacious room, ours didn't have any windows on the street so it was very nice and quiet, with an upside that you could stay with 5 people (family) in a single room with enough space to still sit around. We found the pool and hot-tube to be very cozy and nicely painted, but much too small.

JeanPGagne, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Juliette B, on behalf of the entire team here at Best Western Plus City centre, I wish to express my sincere gratitude for reviewing your visit at our property in such a detailed way, which is sure to be very helpful to anyone who would be using TripAdvisor as a tool to book their accommodation in Québec City. To begin, may I bring some light on why the price differs that much form one day to another. As it is often the case in many industries, our revenue strategy is based on the laws of supply and demand the market dictates on a particular day, which translates in some nights, for example Saturday, been usually more expensive than let's say Sunday, as the demand is way higher on the former than the later. May I mention though that this is not a practice that we are trying to hide from our guest, that we disclose our rates either as an average rate per night or as a nightly rate, whether you book directly with us or with Best Western International. On a lighter topic, thank you for mentioning both our restaurant, Bistro le 330, and our coffee shop Caféin in such a flattering way. Indeed, they do offer high quality food with an equally good service whether for breakfast or dinner. The restaurant is opened from 7:00Am through 11:00Am and serves both “a la carte” menu and American buffet breakfast, both you can also enjoy the original creation of our Chef in an American Bistro style cuisine, to which she brings a touch of French cuisine. To complement our restaurant, the coffee shop, CaféIn, offers you an alternate, lighter and less expensive menu including croissants, muffins, pastries, delicious breakfast and gourmet sandwiches, along with freshly grinded and brewed coffee from all around the globe, where you get, as you correctly stated once again, a 10% discount by showing your room card. Then, you also briefly mentioned the valet parking we offer, and I would like to bring further details, like that it costs 24.00$ plus taxes per night, that this price includes unlimited in-and-out access to your vehicle, and that it is definitely the hassle-less way to park your car in an unknown area. To conclude on that thorough review, I would like to mention that as part of on-going efforts to improve the St-Roch district, revitalizing work is currently underway at the Place Jacques Cartier, which is located in front of our hotel. The active phase of the work is Monday through Friday, 7am to 5pm. Consequently, the sound level may be slightly higher during this period. While this is completely out of our control, we would like to apologize for any possible inconvenience it may cause. Dear Juliette B, may I once again thank you for this very helpful review, and we would be honored to welcome you once again on your next trip to Beautiful Québec City, l'Accent d'Amérique! Kind regards, Jean-Pierre Gagné – Hospitality and Guest Experience Manager

"Well located"

5
30/09/2016

This hotel is well located in Quebec city, close to university buildings (ENAP, INRS, TELUQ). Staff is very friendly. There is construction near the hotel right now so ask to be as away as possible from the construction site. Breakfast is not included but the price is quite reasonable. Rooms with inside view might be noisier than the ones with outside windows. There is an excellent coffee shop in the hotel but there is also a Starbucks very close by.

JeanPGagne, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear BrunorM3182DT, thank you so much for this most thorough and generous review regarding your stay here at the Best Western Plus City Centre Quebec. I appreciate that you took the time to share your positive experience with the TripAdvisor community, as I am sure travellers will find you review very useful, with its multitude of useful topics. To begin, concerning our rooms that have a view inside the hotel's atrium, they are usually very quiet, but it is true that the ones on the lower level can be a little bit noisier, as the atrium is host to our restaurant, Bistro le 330, that serves breakfast from 7:00Am until 11:00Am every morning. The biggest advantage of these rooms, as you must have noticed, is their size, as they are some our biggest rooms. May I advise that any preference in room be mentioned upon reservation with our front desk agents, or by calling us directly after you made your booking with a third party website. Then, your statement on the hotel's location is accurate, as we are located in the new Business area of Québec City, where learning establishments such as the ENAP (Public Administration National School), INRS (National Institute of Scientific Research) or the Laval University's Art Pavilion stands alongside Visual arts leading companies such as Ubisoft, Beenox and Frima. We are also very close to the train and bus station, Gare du Palais, the Convention Centre, and the Cruise Terminal, all of which can be easily accessed either walking or public transportation. Also, as aforementioned, we do offer breakfast every morning, but it may not be included in all reservations. It is available either as an “a la carte menu” or an American Buffet during the high season. Dinner is also available at the same restaurant between 5:00Pm and 10:00Pm, with its American Bistro style cuisine. To conclude, I would like to take the opportunity you are giving me to mention that, in an effort to revitalize the area, our immediate neighbor, Place Jacques-Cartier, is undergoing major renovation. As a result, noise level can be higher than usual during operation hours, which are between, 7:00Am and 5:00Pm, and although this unfortunate situation is totally out of our control, we wish to apologize for any inconvenience it may cause our guests. Once again, thank you very much for this complete and very helpful review, and we hope to have the pleasure of welcoming you on our next trip to Québec City! Best regards, Jean-Pierre Gagné – Hospitality and Guest Experience Manager.

"Le Sigh....Should be Better"

2
29/09/2016

Best Western Plus. I don't expect it to be the Four Seasons, but for $350 per night you better provide something better than what my partner and I experienced. The property itself is ok. Pretty much what I expect from this brand. Quebec City seemed to be busy at the end of this week. We came in on a Thursday evening and are leaving the following day. Finding a room was a challenge so when we saw availability at this property we took it. It is in the downtown core of Quebec City, not the Old City, which is where I would expect to pay $300 + at a four star property. The sign outside says that this place has four stars, but the property itself would differ. Our room is NOT a $350 per night room. The towels are not what you would expect from a property that charges $350 per night. They fellow checking us in couldn't even offer us breakfast included! Geez. The room also has a particular scent that is part musty part something else and part too many cleaning fluids and sprays. The carpet is old and tired and seems to have wanted changing awhile ago. Definitely not what I would expect from a property charging $350 for this room plus the $24 for parking. Ok, I'll give them the parking, as downtown parking usually costs that and more in some places. The front desk staff was ok, nothing less than I would have expected from this brand. Come on Best Western Plus in Quebec City! You have to earn your stars. They think they are a four star property. I give them two and a half. The half point is for chutzpah.

JeanPGagne, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Brian, on behalf of the entire team here at Best Western Plus City Centre, I wish to thank you for sharing your experience with us in such a detailed and helpful way, but I would also like to apologize for not having lived up to your expectations. First, prices will vary from day to day, according to the supply and demand in the downtown area on the day of your stay. It is true that Québec City is very busy from May through the end of October, so prices can be higher than what you would expect to pay on a regular weekday. I assure you though that our prices are at par with the current market. But then, we do have the responsibility to provide you with a high quality product, which I am sorry to read was not the case during your stay. Every input we can get from our guests is used to offer a better experience to future visitors, and I can assure you that proper measures have been taken in order to fix the issues you say you encountered while staying with us. Shall I mention then that we have already, as you may have noticed, entered a renovation phase, that will see both our rooms and most public areas refurbished and renovated. The main lobby is the first to get a facelift, then rooms will undergo major transformations and renovation, with the project ending with the hallways been redecorated entirely. This transformation should last about 4 years, as we do not wish do have major constructions during the high season, but some improvements such as changing carpet or bringing higher quality towel sets to the room will be amongst our priorities. Second, may I mention that breakfast can be included when the room is booked directly with the hotel or through Best Western central, but we unfortunately cannot include it when the room is booked through 3rd party websites. Then, I am glad that you mention the parking with its valet service, even happier that you thought it was a nice feature of the hotel, at a reasonable price. For 24.00$ plus taxes per day, you have your car brought to the main door as many times as you wish, and at no extra costs, which is definitely more convenient than to have to find a public parking in an unknown area, and then having to go and get your car yourself in that said parking. Lastly, I would like to inform all TripAdvisor users that a major construction site is currently operating across the street from the hotel, and that it may elevate noise to a higher level than usual during operation hours, which are between 7:00am and 5:00pm. Although this situation is not something we can control, we are putting measures in place in order to minimize the impact this reality can have on the quality of our guests comfort, and wish to apologize for any inconvenience it may cause. Once again Mr. Brian, please accept our most sincere apologies for having failed at providing you with the quality of service and product we are known for, and I truly hope you will give us the chance to make amend by staying with us on your next visit to Québec City. Kind regards, Jean-Pierre Gagné – Hospitality and Guest Experience Manager.

"Single Night Stay in Quebec"

4
22/09/2016

Only had two days/1 night in Quebec. The hotel was great. Staff was helpful, room was clean, bed was good, bathroom was fine. 1-2 miles from Port, old town area, Citadelle. walking distance if the weather cooperates.

JeanPGagne, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear two2450, Thank you for this comment regarding your recent stay with us. Any input we can get from our guest is important, as it provides us with guidelines that are essentials to our goal of constantly improve the experience w provide our guest. May I begin by underlining your comments in regards to the state of the room, as comfort, cleanliness and service as these are our top priorities here at Best Western Plus City Center, and I am delighted that our efforts in achieving this goal made for a better experience for you. Then you mentioned staff helpfulness as been another great feature you enjoyed, which is also one that we take great pride in providing our guests with. All personnel are asked to act in the most polite and friendly way, and front desk agents are knowledgeable enough to answer any questions you could possibly have concerning the city. While mentioning it, may I take a few lines to talk about our distance from the main attractions of Québec, which as you stated, are all situated within a mile and a half of our property, but please allow me to convert the distance in Kilometres (KM), as it is the unit of measure that visiting guests will be using when visiting Canada. The Citadelle and its adjacent Battlefield park are situated exactly 2.0Km away from our property, while the famous Chateau Frontenac is located roughly at the same distance, just a few click eastward. The port, with its cruise terminal, still located at a reasonable 2.1Km, is easy to access from the hotel, as the hotel is located at sea level, unlike the Citadelle and the Château Frontenac, where you have to go uphill a bit. If ever Mother Nature is interfering with your travel schedule, public transportation is the way to go, as we are situated right next to the biggest bus terminal in the region, Place Jacques Cartier, with its dozens of bus routes that can bring you in the farer corner of Québec. To conclude, as we think being transparent is appreciated by our customers, we want to make sure that all travelers are informed that our neighbor, the Place Jacques Cartier, is getting a major makeover. In fact, a 20 story building, indoor parking, public place and public library is in complete rebuilding, as part of the many project to revitalise the Nouvo St-Roch neighborhood. The construction site is active from Monday to Friday between 7 am and 5 pm. Consequently, the noise level could be greater than normal. We are actually taking all possible measures, and we have very capable staff present onsite 24/24, 7 days on 7 to ensure our guests the most quiet, enjoyable and comfortable stay possible. We thank you again for this review, and we hope to welcome you on your next visit to Québec! Kind regards, Jean-Pierre Gagné – Hospitality and Guest Experience Manager

"Nice stay "

4
21/09/2016

My wife and I stayed here overnight to visit historic Quebec City. Checked in on time and yes the road the front of the hotel is on is small and busy with a condo project next door. Not a problem at all as we left our car and checked in, taking advantage of the valet parking. $24 with in and out privileges. The best part was we were able to leave it there after we checked out up until 4pm today. Some people complained about the cost but to park for over 24hours it was quite reasonable. Staff were very friendly and helpful. Our room was well appointed, clean and very comfortable. King bed was heavenly. The shower in the room was huge. The only knock of the hotel is that it's about 2k from the old city. Not an issue for us, but if you have mobility issues or just aren't in shape to walk uphill, which most of the way to the old city is, then maybe a consideration. The area around the hotel is in transition with several projects ongoing. Wasn't an issue for us as we weren't disturbed whatsoever. We will definitely go back to Quebec City and for the value and level of professionalism and care we received we will return to this hotel.

JeanPGagne, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Jay S. On behalf of the entire Best Western Plus City Center's staff, I wish to thank you for publishing such a thorough and resourceful review of your stay with us. It is sure to bring light to every Tripadvisor users who are planning a visit to Québec City. To begin, I am glad that you thought our valet service was a convenient, hassle-free way to park your vehicle, as our valet will have it brought around and leave it right in front of the hotel as many time as you wish. It comes way handier than having the trouble of finding a parking spot in an unknown area, and even worst, having to go and fetch it yourself every time you need it, and at 24.00$ plus taxes per night, it is not more expensive than any such service in the area. To add to the value of it, we indeed can keep your vehicle parked in our parking lots even after check-out time, which is 12:00Pm, so up until 4:00Pm, without any extra fee of course. Then, all our rooms are equipped with memory foam mattresses, which provides you with a customized body support that is ideal for people with back problems, but can also enhance the sleep quality of anyone who would lay on it. As for the shower you mentioned, you must be talking about the huge walking shower that are the main feature of our executive rooms. Those rooms are also situated in a private section of the hotel, accessible only by guests staying on these executive rooms on that particular floor. Switching to location now, you are right that we are not inside the walls of Old Québec, although the exact distance from our property to the main entrance to the historical part of the city, Saint-John's gate, is exactly 1.3KM, so 15 minutes walking distance, with a slight inclination, as you correctly mentioned. Famous Château Frontenac is located another 10 minutes walking distance from the aforementioned gate, and the Cruise terminal, uniquely located right in the hearth of the oldest part of town, Quartier Petit Champlain, can easily be accessed via public transportation from the hotel. To conclude, I am glad that you do mention the transition that is taking place in our neighbourhood, as we try to be as forthcoming as possible on the fact that it may impact the comfort level of your stay, despite our efforts to prevent it. To detail the situation, a major construction site in operating in front of the hotel every weekday between 7:00AM and 5:00PM, and although the project is in its final phase and that most of the work is now done inside, which reduces the noise to a minimum, we do apologize for the inconvenient it may cause to our guests. Dear Sir, may I thank you again for this tremendously helpful comment regarding our property and your experience staying with us, and it will be a pleasure to welcome you on your next trip to beautiful Québec City, l'Accent d'Amérique. Best regards, Jean-Pierre Gagné – Hospitality and Guest Experience Manager.

"Lovely hotel"

5
21/09/2016

This hotel is a 15 minute walk from the old city, and staff were helpful in assisting us to navigate the sites. Special thanks to Isabelle, who registered us, and was so terrific!! All of her suggestions were right on the money...from places to eat, to tours of the city, to how to navigate the area. Thanks Isabelle! We would definitely stay at this hotel again!

JeanPGagne, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear MAB857, thank you for this perfect 5 out of 5 score review concerning your stay at the Best Western Plus City Center Quebec. We are happy to read that you enjoyed your stay with us. I first and foremost wish to thank you for commending one employee in particular, Isabelle, and rest assured that your comments were proudly passed on to her. Front desk staffs are on the front line when time comes to enhance a guest's experience, and they are all instructed to go beyond the call of duty in order to do so, and I am so glad that her performance was met with such appreciation. Then, may I take a few minutes to follow on your comments regarding the distance from the hotel to the Old City, the main touristic attraction site. You are correct when you mention the 15 minutes walking distance from the Old City, but may I add that in that time span, you will reach the main entrance to the fortified part of the city, Saint-John's gate, and that you will have to walk another 10-15 minutes to reach the famous Chateau Frontenac and the Governor's boardwalk, overlooking Quartier Petit-Champlain and the Saint-Lawrence River. Talking about it, Quartier Petit Champlain is the oldest part of Québec, with its copper stone streets, its 17th century French architecture (unique in America) and its many art gallery, is the ideal destination if you are looking for an historic experience that will bring you back to the time of Nouvelle-France. Also, Québec is one of the only place in the world that has its Cruise terminal situated right in the heart of the historical area, as it is situated in that same quartier Petit Champlain I just mentioned, so very easy to and from our property. On top of all the most common sites I just mentioned, our neighbourhood, Quartier Saint-Roch, is the new trendy place to be in Québec, with original concept bars and restaurants, delicious Microbrewery and local merchant, whom in all, make for a different and exciting new way of enjoying an already vibrant city. For my final words, may I take this opportunity to inform any travelers who would be interested in booking our hotel, that a major revitalization project of the area is ongoing, and our immediate neighbour, Place Jacques-Cartier, is a big part of the initiative. Therefore, noise level can be higher than usual during operation hours, so between 7:00Am to 5:00Pm on weekdays, and even if this situation is totally out of our control, we wish to apologize for any inconvenient it may cause to our clientele. Once again, thank you for reviewing your stay with us in such a detailed and flattering way, and we hope that you will stay with us again on your next trip to Beautiful Québec City. Best regards, Jean-Pierre Gagné – Hospitality and Guest Experience Manager.

"Wow great hotel!"

5
20/09/2016

Was able to get this hotel from Hotwire at a great price ($79 CDN) and it was fantastic. It is well located. You can reach Chateau Frontenac within 30 minutes (walking) and opposite direction the port in the same time. The service was courteous and professional provided by a younger staff! Very impressive! Do not hesitate and book here you will enjoy it!

JeanPGagne, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Louise S., it is on behalf of the entire staff here at Best Western Plus City Center Quebec that I am thanking you for posting such a complete comment on your stay with us. We take great pride in offering our guest an unforgettable experience through a friendly and helpful staff, and I am glad that our efforts in that particular matter were efficient. Our front desk agents are available 24 hours a day, 7 days a week, in order to provide you with all the necessary tools to go around the city with ease, such as detailed maps, complete touristic guide, both in French and English, as well as guided tours by bus or on foot. They are also able to point out the most interesting activities for both family and couple, and even assist you in booking some of them. Location wise, we are situated in an up-and-coming neighbourhood, Quartier Saint-Roch, which is packed with bars and restaurants with original concepts and modern ambiance, local merchants where you can find homemade products, as well as at boutiques and high tech businesses. Even more, this part of town is adjacent to the historical part of town, Old Québec, so getting to the most visited attractions is as easy as can be. You can walk 15 minutes to reach Saint-John's gate and the main entrance to the fortified city, or take the more scenic route through Saint-Joseph Street towards the Old Port, then get on Saint-Paul Street, stop at the Marché du Vieux Port, the farmer's market, on your way to Quartier Petit Champlain, the oldest part of town, which you will reach within 30 minutes walking. City bus are also a very convenient way to go around town, as Place Jacques-Cartier, right across the street from us, is the biggest bus stop in the entire city. To conclude, in an effort to be as transparent as possible with our future visitors, I would like to mention that, as you surely noticed, there is a major revitalisation project ongoing in Place Jacques-Cartier, our immediate neighbour, and construction are a part of our reality every week days between 7:00am and 5:00pm. Although the project has entered its final phase and that most of the work is now taking place inside, noise level can impact the quietness of the environment, and even with this situation been totally out of our control, we wish to apologize for any inconvenience this situation may cause to our guests. Once again dear Louise S, thank you this detailed review of your recent stay with us, and we hope that we will have the honour to welcome you on your next visit to Québec City, l'Accent d'Amerique! Kind regards, Jean-Pierre Gagné – Hospitality and Guest Experience Manager

"A great base for our visit to Quebec City"

5
20/09/2016

We were looking for a centrally located hotel for our visit to Quebec City so that we didn't need to use the car a lot and this hotel was perfect. It's an up hill walk to get to the center but there is also a pubic elevator at the top of the street that made the walk a lot easier. The staff were extremely friendly and helpful and all spoke excellent English. The rooms were a good size, clean and comfortable, the breakfast buffet was well worth the $15.99 and the bar, although small, was well stocked and friendly. The car was valet parked and only took 5 minutes for it to be brought to the hotel when needed. Upon check out, after staying for three nights, were were given free bottles of water for our drive home. That was a great touch and the first time I have experienced that at any hotel. We will definitely be staying there on our next visit to Quebec city.

JeanPGagne, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Andrew S, thank you so very much for taking some of your precious time to post such a detailed and positive review of your stay with us. It will surely help other travelers in choosing the right hotel for their stay in Québec city. For starters, our location is indeed ideal for visitors who wants to have a different experience from the usual stay in the Old Québec, while still residing within easy walking distance of all the attractions of the historic city. The hotel is located at 1.2Km from Saint-John's gate, the main entrance to Old Québec, 1.3Km from the Convention center, 2Km from the famous Château Fontenac, and 1.5Km from the Battlefield Park of Plains of Abraham. Cruise terminal, train/bus station and the brand new Vidéotron Center are also all easily accessible form our property. Then, there is the mention that you found our staff to be friendly and helpful, which is something we take great pride in, as it is the best way to enhance our guests experience. Front desk agents, valet and restaurant employees are all bilingual, some may even be able to answer you in Spanish and Portuguese, although it is not a pre-requisite, as been able to speak good English. Front desk is open 24 hours a day, and the staff are always willing to help you with any query or grievance you may have during your stay, always with the purpose of offering you the best experience possible. They can also get creative sometimes, like providing you with water bottles for your long trip back home. Last but not least, our valet service is definitely the most worriless option for you to park your car. At 24.00$ plus taxes per day with unlimited in and out access, they will bring your car to one of our 4 parking lots, and back, within a reasonable time frame, which prevents you from having to find a spot to park in an area that is unfamiliar to you. To conclude, as you may have noticed, major constructions are taking place right in front of our property. The site is active between 7:00Am through 5:00Pm on week days, which can elevate the ambient sound level, although work is now mostly done inside, which helps reduce it to a minimum. Though this situation is totally out of our control, we wish to apologize for any inconvenience it may cause to our guests. Once again dear Andrew S, we wish to thank you for this thorough review of your experience with us, and we hope to be your hotel of choice on your next visit to beautiful Québec City, l'Accent d'Amérique! Best regards, Jean-Pierre Gagné – Hospitality and Guest Experience Manager

"hotel oppinion"

5
17/09/2016

excellent stay. very convenient location. good price/quality ratio. you could reach the bus station by foot. numerous restaurants are in close proximity ..and the old Quebec about 20 min by foot.. will definitely return on fuiture ocassion

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Mr. Stoyan G, we thank you for providing us with feedbacks on your recent stay here at Best Western Plus Centre-Ville Quebec. Your input on our location and rates are greatly appreciated, and rest assured that we will take on the good comments as a motivation to improve even further our product offer. I am glad that you found our location to be convenient for travelers, with its proximity to the old Quebec (1.3KM), the train and bus station "Gare du Palais"(1.3KM), and the numerous trendy restaurants and bars that the "Nouvo Sain-Roch" area has to offer. May I also mention that we are just a few steps away from the Cruise Terminal (2KM), which is located right in the "Quartier Petit-Champlain" area, the oldest part of the city. We are also the closest hotel from the brand new Videotron Center (2.6KM). While walking still is the best way to discover Québec City, public transports (busses) are easily accessible from the hotel to the most popular touristic attraction. As for the price and the quality of our product, many promotions and packages are available for you to choose the most fitting accommodation possible for you, with the guarantee of comfort and cleanliness you would expect to find in any world-class establishment. To conclude, I would like to inform all travelers of important changes in the urban landscape near the hotel. In fact, as part of on-going efforts to improve the St-Roch district, revitalizing work is currently underway at the Place Jacques Cartier, the building located in front of our hotel. While this is completely out of our control, we would like to apologize for any possible inconvenience. Once again, thank you for taking some time to post such a positive review of our hotel, and your intent to come back at Best Western Plus Centre-Ville on your next visit to beautiful Québec city, l'Accent d'Amérique! Best regards, Jean-Pierre Gagné - Hospitality and Guest Experience Manager

"Above average"

4
15/09/2016

Arriving at the hotel there is a small amount of waiting space outside to park while unloading. There is no on-site parking, but the valet service is efficient. I had a fast check-in experience from the polite and friendly staff. Room was a little bit dark, and given the location of the hotel there is not much of a view. Bathroom was clean with plenty of towels and soaps, etc. There is a pleasant bar and well stocked coffee shop on site, again with friendly and attentive staff. On check-in I was given a map and instructions how to walk to the centre of the city. It is about 20 minutes walk. Overall it was a good experience without problems. I would stay there again and recommend to friends.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear RogersTravels, we thank you for providing us with such a detailed review of your recent stay here at Best Western Plus Centre-Ville Québec. I am thrilled to read that most services you used during your stay where up to standards, and that the staff from various departments where professional and courteous. First, let me add to your comment about the unloading zone that, although it is cramped up due to the construction site across the street, our valet are always there to help you upon arrival. Whether it is by bringing a luggage cart to your vehicle, or to simply direct you to a safe location for you to leave your vehicle while you decide which option is the most suitable, they are dedicated in making your arrival at our property as pleasant as can be. Then, you can decide if you prefer to use their service at 24.00$ plus taxes per night, or if you prefer to be directed to one of the several public parking in the area, just a few steps from our door. You also mention the "well stocked" coffee shop, Caféin, that can provide you with light breakfast with croissants, pastry, breakfast sandwich and a variety of coffee from all over the world, but that also has a "wine bar" section, with a good selection of "by the glass" white or red wine, as well as a few beer on tap and freshly made cocktails. As for our staff, we take great pride in their dedication to provide you with all the tools any visitor needs in order to wander around our lovely city, such as maps, complete touristic guide, as well as information on tours and various activities. Once again, we wish to thank you for this thorough review of our property, and we sure hope to welcome you back on your next visit to beautiful Québec city, l'Accent d'Amérique! Kind regards, Jean-Pierre Gagné, Hospitality and Guest Experience Manager

"A pleasant surprise"

5
13/09/2016

I had concerns about travelling with my dog, but this hotel was amazing: they even gave us a 'doggy greeting bag' and special door knocker! The room was immense, right at the stairs, and a map to the green park just down the street. I felt so at ease right away, and our dog Lola was so relaxed. The valet parking is no problem at all and I only wish we had stayed longer than one night.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear khussey9, thank you for this such positive review following your stay at the Best Western Plus City Centre Quebec. I am grateful that you took the time to post them and the perfect score is very generous of you. It is a true a pleasure to read that you noticed the passion that animates our staff. When working in service like we do, recognition is as important as the salary. As always, I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts in providing diligent and personalized customer service. I am glad you highly commended our hotel for everyone and especially travellers with pets. Indeed, as a Pet Friendly hotel, pets that stay here get welcome with a doggie welcome kit that includes some waste pick-up bags in a nice little dispenser and baked cookie treats! We accept pet weighing less than 80 pounds / 36 Kilos (excluding exotic animals) for 15$ per night, a maximum of 90$ per week for cleaning purpose, except service dog, they stay free. Also, concerning your comment on our parking service, we truly believe our 24$ plus taxes, flat per night valet service provides the best simple and secure option for your car, with unlimited in an out access. The best way to be free of mind in regards of your car. This way, no need to wonder where to put the car during the day when you don't need it. With our valet service, anytime you need to retrieve your car, just ask for it 15 minutes in advance and here you go! I would also like to precise that our valet parking is absolutely optional, not mandatory. If you prefer self-parking, you may choose from one of the many public parking surrounding our hotel. Price may vary from one to another. However, these may involve a few minutes walk to get the car each time you need it. Finally, I wish to inform all travelers of important changes in the urban landscape near the hotel. In fact, as part of on-going efforts to improve the St-Roch district, revitalizing work is currently underway at the Place Jacques Cartier located in front of our property. The active phase of the work is Monday through Friday, 7am to 5pm. Consequently, the sound level may be slightly higher during this period. While this is completely out of our control, we would like to apologize for any possible inconvenience. Rest assured that our staff is totally dedicated to making your stay the most enjoyable. So, it was a true pleasure to have you stay with us and we hope you will stay with us longer the next time you are in town. We look forward to it! Geneviève Hébert, Quality Product & Guest Service Manager

"Not too bad, could be better"

3
13/09/2016

If your have light sleep, don't book this hotel until building across the street is finished. Constant noise from 6:30 in the morning and it will wake you up for sure. Staff is friendly overall. Room are OK, you get what you pay for I guess. Could be a lot better. This is my 2nd stay at this hotel, 1st impression was a lot better.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Stephane, thank you for this great review about your stay at the Best Western Plus City Centre Quebec. We put all our efforts in creating the best experience possible for our guests and it is when they provide us with their feedback that we are able to orientate our work the best. Perfection not being part of this world, improvement is always welcome! We understand that customers have a wide choice of hotels to choose from for the accommodation in the Quebec City area. That is why we focus on maintaining the best price/quality ratio on the market, as well as always providing comfort, cleanliness and service, which are our top priorities. Concerning the construction site across our property, we can totally understand your concerns. It is true that these constructions have changed the landscape in the vicinity of the hotel since they started in September 2014. I would like to offer our sincere apologies for the inconvenience. In fact, the law restricts construction sites to start noisy work later that 7 am. Moreover, for several months now, the work done in front is very quiet as they are now in the final phase. We don't hear them most of the time. So despite how it looks, most of our guests are not inconvenienced. To conclude, it was a true pleasure to have you stay with us and we hope you will visit us again for a third stay at the Best Western Plus City Centre Quebec the next time you are in Quebec City. I can assure you we will do everything we can to make your stay a comfortable and happy one. Best regards, Geneviève Hébert, Quality Product & Guest Service

"3 night family stay in August"

4
11/09/2016

More than I expected from a Best Western. It is very modern appointed, with comfortable rooms (big enough for a family of 4 requiring two double beds). Modern fixtures and very helpful staff. A "Nice to have" was the pool on the first floor- though it can become a bit crowded with not enough chairs when more that 8 people are at the pool. Good location to a number of restaurants - but take care, the walk to the old town can be a bit taxing. One negative was the construction across the road from the hotel - creates a bit of a traffic jam when you want to load or unload upon arrival and departure. Also, like other reviews, the aircon unit was very loud in the room. But all in all a nice stay - to be recommended.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Francois, thank you very much for this favorable and most complete review concerning your 3 night family stay in August at the Best Western Plus City Centre Quebec. I am glad our hotel exceeded your expectations. This is our business goal #1! I would like to specify that even if we continually renew our decor, facilities and services, our style is rather conservative and classic. We understand that customers have a wide choice of hotels to choose from for the accommodation in the Quebec City area. That is why we focus on maintaining the best price/quality ratio on the market, as well as always providing comfort, cleanliness and service, which are our top priorities. Travelers who are looking for a specific hotel class and/or hotel brand will be glad to learn that Best Western hotels in North America has been divided in 3 different banners to better suit guests expectations; “Best Western”, “Best Western Plus” and “Best Western Premier”. “Best Western” properties are those with amenities and characteristics for guests seeking more than satisfaction of basic travel needs, “Best Western Plus” are those providing guests with a more upscale experience emphasizing consistency of concept throughout and “Best Western Premier” are the properties possessing a conspicuous atmosphere of refinement and style. Here's one last tip: looking at as many pictures as you can prior booking a hotel is a good way to see ahead the general feel of one property. We have many photos available on several websites. Concerning your remark on the AC being noisy, please accept my sincere apologies. With the extremely hot and humid canicule temperature we have had for the past weeks, it is plausible that our HVAC units (heating, ventilation and air conditioning) have been more solicited than usual. Having the unit located directly in your room is actually very convenient because you have full control it instead of central air conditioning. But indeed, this can be noisier. Personally, when I travel, as I am a light sleeper, I turn the AC on all day so the room gets cool enough and when I come back, I turn it off for the night. It generally stay cool enough until the morning. Once again, thank you very much for recommending us to the tripadvisor community. It was a true pleasure to have you stay with us and we hope you will visit us again the next time you are in Québec City. Warm regards, Geneviève Hébert, Quality Product & Guest Service Manager

"Outstanding"

5
10/09/2016

We stayed 3 nights here in early August. Was a BIG deal trip for my wife on her *important* birthday. We were late to arrive on a flight from Toronto, but welcomed and treated so warmly by Alexandre. His customer care is number one. A beautiful king room, gorgeous clean bathroom, we were so pleased with everything. Had a lovely breakfast the next morning and off on the Hop-on,Hop-off bus tour to get our bearings. Once we knew where we were, this hotel is located in a great spot to walk to old town and other areas. Not a short walk, but absolutely walkable if you are fit to some degree. Can't say enough about the customer service - as in so many Best Western's, they seem to hire people who genuinely want to share their beautiful locations and see that people from other places have memorable experiences. We truly felt appreciated as customers. Maybe one day we will get back to Quebec City and if we do, we will stay here for sure.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Skippy510109, thank you for this such positive comments concerning your stay at the Best Western Plus City Centre Quebec. We appreciate that you took the time to post it. The 5 stars given are very generous. I am especially happy to read that you appreciated our dedicated, efficient and multilingual staff member like Alexandre. We strive to ensure that our staff always takes time to interact with guests by suggesting activities, recommending restaurants, showing directions, etc. When working in service like we do, recognition is as important as the salary. We are pleased that you acknowledged our efforts. We are also very proud of our privileged location in the city, making almost all of Quebec sights and attractions easy to reach for our guests by walk. Undeniably, our central location in the Lower Town is a not to be missed benefit of our hotel. The convention Center is indeed very near (less than a kilometer) and can be easily accessible by walk, bus or taxi. The cultural and artistic diversity of this area offers the opportunity for our customers to experience a typical Quebec urban world and being housed within walking distance of the major attractions. However, it should be noted that our neighbor, Place Jacques-Cartier, the turning point of the city center is getting a major makeover. In fact, from Monday to Friday from 7am to 17h, the noise level may be higher than usual. We work daily to provide the best stay possible to our customers and our front desk staff is at your disposal for any comments, concerns or information requests. Again, thank you very much to have taken the time to share your positive experience with other travelers. It was a true pleasure to have you stay with us and we look forward to see you again! Kind regards, Geneviève Hebert, Product Quality & Guest Service Manager

"Decent Best Western"

4
09/09/2016

The room was nice. New and modern fixtures, comfortable bed and they do have a safe in the room. Restaurant attached, but we did not try. We had a small camper, do we could not fit in the garage. Outside parking lot several blocks away. We were sent to the wrong lot by front desk guy and had to call to get the right lot. Other than that a nice stay. The old town of Quebec within a mile or two.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear ZumaDawg, I want to thank you for your contribution in posting your comments following your stay at the Best Western Plus City Centre Quebec. Your feedback is very much appreciated and I can assure you that we use this information to do everything possible to always improve ourselves and create enjoyable experiences for each of our guests. I am happy that you enjoyed your room that was comfortable and modern, as well as our convenient location near the Old Town which is in fact 1.2 km away (converts into 0.75 mile). On the other hand, I am sorry that you experienced some issue with parking your small camper. Actually, I must admit that parking is not something easy in the Downtown Quebec City area, so even more when you have a non-standard vehicle. Depending on the availability, only a few lots in the surrounding would accept campers or trailers. Now, I would like to point out to all travellers that our neighbor is getting a major makeover. In fact, a 20 story building and an underground parking is actually in construction at the Jacques-Cartier Place, promising to become the center stage of downtown Quebec. Even if they are currently in the final phase, we work daily to minimize the construction impact on the high quality of service and sleep we always provide. Of course, noise could be louder from Monday to Friday, 7 am to 5 pm, but we are always available to answer all requests or any concerns you may have. To conclude, it was a true pleasure to have you stay with us and we hope we will have the pleasure to welcome you again on your next visit in Quebec City. Best regards, Geneviève Hébert, Quality Product & Guest Service Manager

"Upscale and very enjoyable"

5
08/09/2016

It's a Best Western so I really didn't expect it to be so elegant. The rooms are spacious and very upscale. Wonderful, roomy bathroom. Very clean. Wonderful elegant bedding. It's only 2 blocks from a trolley stop and you can buy the tickets at the hotel. There are wonderful restaurants all around this location. Parking was reasonable for a big city hotel. You could take your car in and out at no additional charge. It was $25 per day. Other hotels I checked with charged much more and charged each time you came and went. The staff was incredibly helpful and that is important when another language is spoken. We've been traveling for 3 weeks and this was the best hotel we've stayed at.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Sandy S, thank you for your comments concerning your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to post them. The perfect 5 out of 5 score is very generous of you! I am glad our hotel exceeded your expectations in many ways. In fact, each Best Western branded hotel is independently owned and operated so facility may vary from one to the other. A good thing to know is that every Best Western hotel meets the high-standard requirements of AAA/CAA - meeting a minimum Two-Diamond or Three-Diamond rating. A few years ago, the brand fragmented hotels in 3 categories. BEST WESTERN PLUS hotels, like we are, always offer that little something extra. From well-appointed rooms to modern amenities, they're thoughtfully designed to suit the needs of any business or leisure travelers. So thank you very much for noticing it! And concerning your comments on our 24$ plus taxes per night valet parking that includes in and out privilege, I couldn't agree more with you. Unfortunately, many travelers presume that all Best Western hotels offer free onsite self-service parking. But, exactly like you explained, as we are a 4 star downtown full service hotel, parking is an additional charge, which is at par with other similar hotels in the Downtown area. Moreover, our valet service is a convenient and practical way to park your car, as it prevents you from struggling to find a place to park in an unfamiliar town! And our valet are also readily available to help you with your luggage, whether to load or to unload them in your vehicle. Finally, let me take the opportunity to inform future travelers that there is a construction site in front of the hotel that operates from 7:00AM to 5:00PM. Although they are mostly working inside during the project's final stage, which reduces noise to a minimum, we do apologize for the inconveniences it may cause. Again, thank you for publishing this favorable review. I am passing on your comments to the entire team, knowing that it will serve as an inspiration to continue our efforts. We hope you will visit us again the next time you are in Quebec City! Cordially, Geneviève Hébert, Quality Product & Guest Service Manager

"Many pluses"

4
08/09/2016

We stayed two nights, we would rate this hotel 3.5 stars out of five, rooms were clean and modern, hotel has a good list of amenities, close to old Quebec (we took the city bus from the St. Francis stop to the d'Youville stop and walked down the popular rue du St. Jean where many attractions can be seen by walking, we parked at a public underground parking lot two blocks away for half the price of valet parking.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear RickTickCanton, thank you for taking the time to share your comments concerning your recent stay at the Best Western Plus City Centre Quebec. We understand that customers have a wide choice of hotels to choose from for the accommodation in the Quebec City area. That is why we focus on maintaining the best price/quality ratio on the market, as well as always providing comfort, cleanliness and service, which are our top priorities. Concerning your comment on parking, indeed, although we think our 24$ plus taxes per night valet service is the easiest way to park downtown, our guests are absolutely free to choose the parking they want. Just like you did! There are effectively many parking options in the surrounding. However, we invite all our customers to note that it is important to verify carefully all the conditions, prices and restrictions as they vary greatly depending on the time of day and the week. Generally, parking lots in the surrounding offer some night parking at discounted rate. However, it is available at night only as the day spots are all reserved by downtown workers holding monthly vignettes. Therefore, from 7 am, the penalty payable for exceeding even just a few minutes the end of the period is excessively expensive, several dollars per additional minute. By using this parking lot, you need to find an alternative for your car from 7 am to 9pm. While this may be convenient for a portion of our customers, the majority will choose to leave the car in the care of our valets and explore the city on foot instead of using their car and having, once again, pay for parking in the Old City and other attractions. To conclude, I want to thank you once again. It was a true pleasure to have you stay with us and we hope you will give us another opportunity to welcome you again the next time you are in Québec City. Best regards. Geneviève Hébert, Quality Product & Guest Service Manager

"Unbelievable Service"

5
08/09/2016

Now this is Hotel Service at it's finest. Thank You Isabel. Or should I say, Merci We were able to do much more at check-in then just recieve a card- key. We booked tours, and the hop on hop off bus..., You name it. Restaurant reccomendations Dry cleaning services The front desk staff are where the rubber meets the road, and this team is top notch. Don't miss out on breakfast in the Hotel, there's a whole different team of professionals to serve you here! The morning coffee bar is a delight as well. You can walk from the Hotel to the Hopon-Hopoff bus, only a 3 minute walk. But hey, we walked all the way into dntn Quebec City and back! Yeah you need good footwear but Im a limper and I did it. The only draw back about the Hotel is, there is a Major construction site Right Outside The Front Door. So if you are a light sleeper, request a room on the opposite side of the bldg. The construction starts before 7am!

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Mr. Murray, thank you very much for your most generous review about your recent stay at the Best Western Plus City Centre Quebec. We appreciate that you took the time to post it to share your good experience with the TripAdvisor community. Wow! Reading that you were provided with “Hotel Service at its finest” is so much rewarding! I am happy you noticed the passion that animates our staff. Customer service is our top priority, along with cleanliness and comfort, so when we receive comments such as yours, it confirms that our efforts to constantly improve our service are not made in vain. Indeed, our dedicated staff, like Isabelle, is always willing to suggest must see attractions, activities to do, events to attend and give information on how to get to it. Whether you are here for a romantic getaway, a family escape or a business trip, taking care of our guests is the best part of our job. Isabelle will be pleased that you acknowledged her efforts. Concerning your comment on the constructions, indeed, this can be challenging sometimes and I apologise if it inconvenienced you in any way. In fact, our neighbor, the Place Jacques Cartier, is getting a major makeover. One of the many project to revitalise the Nouvo St-Roch neighborhood. The construction site is active from Monday to Friday between 7 am and 5 pm, as the law restricts any noise before 7am. However, as they are currently in the final phase, they mostly work inside the new building which considerably reduce the noise and impact on our guests. While this is completely out of our control, we would like to apologize for any possible inconvenience. Again, thank you for taking the time to post this such positive review. We would be pleased to welcome you again soon! Best regards, Geneviève Hébert, Quality Product & Guest Service Manager

"Clean, Friendly & Close to downtown!"

4
05/09/2016

I stay here most often when I visit Quebec. It's very close to downtown and it's very clean and quiet. The little cafe has the BEST coffee! And everyone is so helpful and friendly! Parking is slightly awkward but I've learned the ropes. The front desk staff are knowledgeable, courteous and are quick with explanations and directions. I recommend this hotel!

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear freddapick, thank you for this most generous review concerning your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to share your satisfaction with other fellow travellers. It is always gratifying to know that our performance was effective and we appreciate your loyalty to our hotel. I am especially happy to hear that you appreciated our dedicated, efficient and multilingual staff members. We always strive to ensure that our staff always takes time to interact with guests by suggesting activities, recommending restaurants, showing directions, etc. It is a true a pleasure to read that you notice the passion that animates our staff. When working in service like we do, recognition is as important as the salary! As part of the Best Western Largest hotel's family, our property embraces its continued dedication to lead the hospitality industry in customer care. I am proudly passing on your comments to the entire team, knowing that it will serve as an inspiration to continue our efforts in leading the industry in customer relation. Next time you'll come, you'll see that the loading zone that was narrowed by the construction site in front is now back to normal! The construction are coming to its end very soon one step at a time, we are less affected and the parking is becoming easier. To conclude, thank you once again for this great review and for recommending us! It was a true pleasure to have you stay with us and we look forward for your next visit! Best regards, Geneviève Hébert, Quality Product & Guest Service Manager

"Family stay"

4
01/09/2016

Conenient location next to an area of restaurants and bars. About 25 mins walk to St Johns Gate Old Quebec. Rooms relatively standard with two king beds. A pet friendly hotel for about 20 dollars plus tax per night. Staff friendly. Courier parking available again at extra cost

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear drsunny, thank you for this great review concerning your stay at the Best Western Plus City Centre Quebec. I am glad you enjoyed your “family stay” with us, thanks to our convenient location and friendly staff! Concerning our location, in fact, we are located downtown Quebec City, in the Nouvo St-Roch district to be more precise, a new tourist destination born in dynamic sector of the capital, on the sidelines of Old Quebec. According to Google Maps, there is actually 1.2 km (0.75 miles) that separates our property from the entrance of the Old City which is about 15 minutes by walk. As you mentioned, there is a hill to climb to get to the Old Quebec part. If you prefer not to walk, then, two choices are offered: an approximatively 10$ cab ride or a 3.25$/ person of 6 years old and over when using the public bus. Also, indeed, we welcome pets! As a pet friendly hotel, we accept pets weighing less than 80 pounds / 36 Kilos (excluding exotic animals). There are fees of 15$ per night, a maximum of 90$ per week for cleaning purpose, except service dog, they stay free. After check-out, we deeply clean the room and shampoo the carpet to refrain allergies. Finally, concerning our rooms, they either come with one King size bed or two queen size beds. We don't have rooms with two king size beds. To conclude, as mentioned in previous reviews answers, we want to make sure that all travelers are informed that our neighbor, the Place Jacques Cartier, is getting a major makeover. One of the many project to revitalise the Nouvo St-Roch neighborhood. The construction site is active from Monday to Friday between 7 am and 5 pm. Consequently, the noise level could be greater than normal. We are actually taking all possible measures, and we have very capable staff present onsite 24/24, 7 days on 7 to ensure our guests the most quiet, enjoyable and comfortable stay possible. Once again, thank you very much for your contribution. We hope your family will stay with us at the Best Western City Plus Centre Quebec the next time you are in Quebec City. We would love that! Geneviève Hébert, Quality Product & Guest Service Manager

"Great location"

4
29/08/2016

This a great hotel with a wonderful location, close to some trendy cafés and restaurants on East Saint Joseph street (rue Saint-Joseph est). By the way, you are also within walking distance of an Ashton restaurant, the best place to have poutine and it's open 24 hours! There is a Metro (grocery store) nearby as well as various corner stores (dépanneur) where you can get snacks and drinks to take back to the hotel. The room that we had had a small fridge. The room was big. I'm sure we had a king size bed but it looked so big! And it is very comfortable. We had room 112 which overlooked the restaurant actually; however we did not hear any kind of noise whatsoever. I was even afraid of hearing the traffic outside since we were so close to the street on the ground floor. Nothing. I heard nothing. The bathroom was big as well. Very spacious all in all. They do have valet parking. Just park your car in the designated drop off section, chek in, and have your car parked for you.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Joel, thank you for this most complete and positive review concerning your stay at the Best Western PLUS City Centre Quebec. I appreciate that you took the time to share your satisfaction online. Being responsible for quality product assurance and guest service for the hotel, I am glad you enjoyed your room and our location so much. We put all our efforts in trying to create this comfortable and calm atmosphere and it is when guests provide us with their feedback that we are able to orientate our work. Concerning your room 112 that overlooked on the atrium, some people really like them, and some other people don't. I confirm that it provides a King size bed. Actually, these rooms are larger than exterior rooms. On the other hand, they do not provide a lot of natural light and there aren't any view on the city. Since there are only 29 of them out of 177 rooms, we invite TripAdvisor readers to note that it is always a pleasure four our front desk clerks to mark down our clients preferences concerning the view of the room upon reservation, check in or even upon check out in the offing of a future stay. We will always do our best to meet the demands of our guests. And you are right; our neighbourhood, Nouvo St-Roch is the hot spot for foodies and is worth being discovered! Within 2 minutes walk, our clients have access to St-Joseph St. where many various restaurants, unique shops, modern art galleries, coffee shops, pubs, theaters, concert halls and many more. And the proximity with grocery stores and corner stores can be very convenient for our guests. Indeed, Ashton is the Quebec's paradise of poutine! It serves the best poutine all over the province and a stop at one of the Ashton restaurants in the Quebec City area is definitely a must do! Undeniably, our central location in the Lower Town is a not to be missed benefit of our hotel. The cultural and artistic diversity of this area offers the opportunity for our customers to experience a typical Quebec urban world and being housed within walking distance of the major attractions. To conclude, I want to thank you once again for your time. It was a true pleasure to have you stay with uu and we look forward for your next visit. Come back during the poutine week! It takes place every February and during one week, many restaurants (from small joints to upscale ones) in town concoct some very bold and delightful poutines offered for one week only. A must attend if you're craving for a nice poutine : - ) Best regards. Geneviève Hébert, Quality Product & Guest Service Manager

"Great situation and easy access to Old Quebec City as well as transport"

5
28/08/2016

Situated within walking distance to the old city and sites. Rooms large and spacious, ours had 2 queen beds and still room to walk around. Fridge available and coffee/tea included in room. Large flat screen t.v and air conditioning in room. Breakfast available at $.,also has a dinner menu available, also a cafe for tea/coffee or wine bar. Valet parking on site for $24/day, otherwise there are parking lots around the area.,,front desk very helpful in this respect and other questions asked. Pool available on site.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear doll541, thank you so much for this most complete and generous review concerning your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to share your positive experience with the TripAdvisor community. I am sure travellers will find you review very useful and I am glad that you highlighted various interesting topics. I couldn't agree more with you in regards of describing our product and services as well as our location. So there are not much to add other than Quebec City is truly lovely to visit, especially at the end of summer, while all the trees are starting to change colors and majestic cruise ships are docking in the Old Port, located 2km from our hotel. Also, I would like to take the opportunity to advise all travellers that our neighbor, the Place Jacques-Cartier, the turning point of the city center, is getting a major makeover. The final phase is actually taking place right now. From Monday to Friday from 7am to 17h, the noise level may be higher than usual. This being said, we work daily to provide the best stay possible to our customers and our front desk staff is at your disposal for any comments, concerns or information requests. Once again, thank you very much for your contribution. It was a true pleasure to have you stay with us and we hope you will come back visiting us soon. Cordially, Geneviève Hébert, Quality Product & Guest Service Manager

"Great value for money, comfortable hotel"

5
27/08/2016

I got a great deal. Have stayed here before. The location is downhill from the Old Town, so a bit of a steep walk up. Quite near the bus/train station. Nice big rooms and comfortable bed. Bath tub was good for a soak after a tiring day. Restaurant is nice.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Sanjiva, thank you for this perfect score review following you're your recent stay at the Best Western Plus City Centre Quebec. We are happy that you enjoyed your stay with us and considering us “a great value”. It is always gratifying to know that our performance was effective and we appreciate your loyalty to our hotel. There is no doubt you caught a great deal with this booking. We understand that customers have a wide choice of hotels to choose from for the accommodation in the Quebec City area. That is why our rates and pricing constantly reflect the current market conditions based on the demanded dates of travel. It is a true a pleasure to read that you were satisfied with your choice once again. Concerning your comment on our location, you are absolutely right! According to Google Maps, there is actually only 1.2 km that separates our property from the Old City, and mostly going up a hill to go. So depending on traveler's skills, we always tell our guests that we are located 15 minutes by walk, like estimated by google map. And then, to come back, it is about 10 minutes as you go down the hill. If you prefer not to walk, it is not a problem at all. A taxi-cad can take you there in less than 5 minutes for approximatively 10$. Otherwise, public transportation is also a great cheap option. Busses pass right beside our hotel very often. And effectively, the bus and train station, Gare du Palais, is very close within less than a kilometer. Undeniably, our central location in the Lower Town is a not to be missed benefit of our hotel. The cultural and artistic diversity of this area offers the opportunity for our customers to experience a typical Quebec urban world and being housed within walking distance of the major attractions. However, it should be noted that our neighbor, Place Jacques-Cartier, the turning point of the city center is getting a major makeover. In fact, from Monday to Friday from 7am to 17h, the noise level may be higher than usual. We work daily to provide the best stay possible to our customers and our front desk staff is at your disposal for any comments, concerns or information requests. To conclude, I want to thank you once again for your contribution. It was a true pleasure to have you stay with us again and we can't wait to welcome you again for another stay in our beautiful City! Best regards. Geneviève Hébert, Quality Product & Guest Service Manager

"Fantastic"

5
27/08/2016

Beautiful suite! Shower was Amazing.....?? Valet parking, pool, free wifi. such curteous and friendly staff. Close to all amenities including walking to Old Quebec City if you don't mind a nice walk. Would definitely stay again.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Shona, thank you very much for your most generous review about your recent stay at the Best Western Plus City Centre Quebec. We appreciate that you took the time to post it to share your good experience with the TripAdvisor community. Wow! Reading that it was “fantastic” and that you would definitely stay again is awesome. I am happy you noticed the passion that animates our staff. Customer service is our top priority, along with cleanliness and comfort, so when we receive comments such as yours, it confirms that our efforts to constantly improve our service are not made in vain. Concerning your comment on your room, actually, as I would not want to mislead future guests, we do not have any suite at our hotel. By definition, a suite is a large room generally more luxurious than standard rooms, that is set so that the living area is separated from the sleeping area. Which we do not provide our guests. The room you occupied is probably one of our executive room that indeed are more luxurious than our standard room but do not provide a separate bedroom. These executive rooms effectively have very nice extra-large glass shower with multiple shower heads. Now, as we think being transparent is appreciated by our customers, we also want to make sure that all travelers are informed that our neighbor, the Place Jacques Cartier, is getting a major makeover. One of the many project to revitalise the Nouvo St-Roch neighborhood. The construction site is active from Monday to Friday between 7 am and 5 pm. Consequently, the noise level could be greater than normal. While this is completely out of our control, we would like to apologize for any possible inconvenience. Again, thank you for taking the time to post this such positive review. We would be pleased to welcome you again soon. Best regards, Geneviève Hébert, Quality Product & Guest Service Manager

"Good price, walking distance, but not exactly central"

3
24/08/2016

My family (husband, wife, 11yr old boy) stayed here for three nights in August. We were attracted by the pool, the price, and the advertisement to be central. PROS 1 - clean and quiet 2 - pool was peaceful sometimes, and the hot tub was nice 3 - walking distance to the core 4 - very good service CONS 1 - No parking - must use valet service. $25/day with in/out privileges. There must be public lots around but I couldn't be bothered. 2 - lots of families in this hotel and everyone wants to use the pool. Photos of the pool online make it look bigger then it is. 3 - it is about a 1 kilometer walk to the city walls including a free elevator ride to get to the upper town, and then there is further walking through town 4 - breakfast not included and what is offered is pricey - go to a local place for better quality and price

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Jeff G, first of all, I want to thank you for this most complete review concerning your recent three night's family stay with us. I appreciate that you took the time to share your experience with other fellow travellers. I am happy to read that you found great value in our property. Indeed, our hotel welcome a lot of families: the kids love our pool and have everything they need on premise so there is no worry for staying with the whole family. At the peak season like right now, undeniably, the pool and hot tub is definitely busy with a lot of families staying at our hotel. The kids love our pool and families take advantage of it! I am sorry you couldn't enjoy the pool at its best. All children under 12 years old must be accompanied by at least one adult, and the last hour, from 9pm to 10pm, is strictly reserved for adults so they can enjoy some quiet time. Concerning its size, effectively, our pool might not be the largest as it is 25 feet long by 16 feet wide and between 3.5 and 4 feet deep but we like to say it is the most beautiful in town since it is surrounded in a hand painted decor of landscapes representing the Quebec region. I can assure you that our pool picture have not been alter to look bigger. Most of the websites we are advertise on don't even permit altered photos. Moreover, we have always prone to be transparent and honest with our customers so their expectations are meet as much as possible. Now, as you may have noticed during your past stay, we wish to inform all travellers of important changes in the urban landscape near the hotel. The active phase of the construction site is Monday through Friday, 7am to 5pm. Consequently, the sound level may be slightly higher during this period. While this is completely out of our control, we would like to apologize for any possible inconvenience. Once again, it was a true pleasure to have you stay with us and we hope to welcome you again in the future. Best regards. Geneviève Hébert, Quality Product & Guest Service Manager

"Decent"

2
24/08/2016

We were going to stay for 4 nights but we checked out early and stayed for 2. For what you pay its not worth it. Good location Old Quebec is basically a 20 minute walk. Breakfast was okay but expensive. They wanted 24 bucks a day for parking but it's valet service. We parked not far from there in underground parking for two nights it was 20 bucks! Our first night our shower drain was clogged. They said they would fix it the next day which was fine but I was basically taking a bath instead of a shower. The rooms do need upgrading for sure!

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Jesse W, thank you for taking the time to share your comments concerning your stay at the Best Western Plus City Centre Quebec. I am sorry to read that you decided to leave earlier than expected. Service, comfort and cleanliness are our top priorities and we strive to deliver guest satisfaction daily. Please accept my apologies for the bath/shower drain that got clogged. I may assure you that we know the importance of up-to-date décor and appliances and, of course, maintaining a decent quality-price ratio so our customer benefit of a good value. Concerning you comment on parking, indeed, we offer a 24$ plus taxes per night valet service to our guests. However, our guests are absolutely free to choose the parking they want. Like you did. There are effectively many parking options in the surrounding. We invite all our customers to note that it is important to verify carefully all the conditions, prices and restrictions as they vary greatly depending on the time of day and the week. Since parking in downtown Quebec is not something obvious, we prefer to warn our customers rather than leaving them at risk of getting a ticket or paying mire than what they expected. Generally, parking lots in the surrounding offer some night parking at discounted rate. However, it is available at night only as the day spots are all reserved by downtown workers holding monthly vignettes. Therefore, from 7 am, the penalty payable for exceeding even just a few minutes the end of the period is excessively expensive, several dollars per additional minute. By using this parking lot, you need to find an alternative for your car from 7 am to 9pm. While this may be convenient for a portion of our customers, the majority will choose to leave the car in the care of our valets and explore the city on foot instead of using their car and having, once again, pay for parking in the Old City and other attractions. We sincerely believe that our valet parking is the most simple and safe way to park your car. To conclude, I want to thank you once again. It was a true pleasure to have you stay with us and we hope you will give us another opportunity to welcome you again the next time you are in Québec City. Best regards. Geneviève Hébert, Quality Product & Guest Service Manager

"Friendly Staff, great location"

4
23/08/2016

A few friends and I recently stayed here, while visiting the area, we had two twin rooms, which were a nice size, with a nice clean bathroom. The staff were very welcoming and friendly, who looked after our every need. The breakfast was great, and very reasonably priced with very friendly staff. The hotel is in a nice location to explore the north of the city. I would definitely stay here again if I was in Quebec city.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Swoodhall, thank you very much for this positive review on your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to post it and I am pleased to read that you enjoyed your stay and would definitely stay here again. Indeed, our dedicated staff are always willing to suggest must see attractions, activities to do, events to attend and give information on how to get to it. Whether our guests are here for a romantic getaway, a family escape, a trip with friends or for business, our great location downtown Quebec City along with our product and services makes it a great choice for an optimal quality-price ratio. I don't know if you noticed it during your visit, but I would like to put to everyone's attention that important changes in the urban landscape near the hotel are happening. As part of on-going efforts to improve the St-Roch district, revitalizing work is currently underway, including the remodeling of Place Jacques Cartier, the building of a mixed residential and commercial 20 floor tower, the establishment of a new underground parking and the expansion and modernization of the Gabrielle-Roy library. The active phase of the work is Monday through Friday, 7am to 5pm. Consequently, the sound level may be slightly higher during this period. While this is completely out of our control, we would like to apologize for any possible inconvenience. Rest assured that our staff is totally dedicated to making your stay the most enjoyable. Again, thank you for your contribution. We hope that we will have the pleasure to welcome you again soon. Best regards. Geneviève Hébert, Quality Product & Guest Service Manager

"Nicer old hotel but a long walk from old city"

3
21/08/2016

The hotel staff and facilities were pleasant, although a bit dated. The beds were softer than we liked, and the dog walk park was three blocks away across a busy street. The price was fair, and anything closer to the old city was not pet friendly and more expensive.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear panajef, thank you for your comments concerning your recent stay at the Best Western Plus City Centre Quebec. We appreciate that you took the time to share your thoughts with the tripadvisor community. We are happy that you enjoyed our great staff and price value. As a pet friendly hotel, we are also glad that you stayed with your four-legged friend! Effectively, we accept pet weighing less than 80 pounds / 36 Kilos (excluding exotic animals). There are fees of 15$ per night, a maximum of 90$ per week for cleaning purpose, except service dog, they stay free. There is a maximum of 2 pets per room. As a pet owner, we consider guests traveling with pet as fully responsible for their pet's behavior. After check-out, we deeply clean the room and shampoo the carpet to refrain allergies. That being said, we are sorry to read that you didn't like our beds. Comfort really depends on personal taste however they are generally well commented. The natural memory foam sleep system from our top quality Essentia mattresses are designed so that each layer of foam and latex within the mattress work together harmoniously to create a unified surface that interacts intrinsically with the human body ensuring the best possible sleep surface. They are made in Quebec and we are very proud of providing them in all of our rooms. We are using one of their firmest mattress and are adding a hypoallergenic topbed to provide more softness. To conclude, as mentioned previously in other comments answers, our neighbor, the Place Jacques Cartier, is getting a major make over. In fact, a 20 story building, indoor parking and public place is currently under rebuilding, becoming the centre stage of the Nouvo St-Roch neighborhood. The construction site is active Mondays to Fridays between 7 am until 5 pm, and thus, noise level could be higher than normal. We are actually taking all possible measures, and we have very capable staff present onsite 24/24, 7 days on 7 to ensure our guest the most quiet, enjoyable and comfortable stay possible. So, thank you once again for your contribution. It was a true pleasure to have you stay with us and we hope you will visit us again for your next stop in Québec City. Cordially, Geneviève Hébert, Quality Product & Guest Service Manager

"Loved Our Room!"

5
19/08/2016

Despite being a Best Western, this hotel had a higher-end feel. Our bathroom was luxuriously large (as was the room) and had multiple shower heads. The room was beautifully decorated and impeccably cleaned. The attention to detail made it feel like a luxury hotel; I loved staying here. The bellboys and front hotel staff were super helpful, timely, and responsive. We had some rather expensive bicycles with us, and they secured them for us in a locked room--handling them didn't even phase them, which eased our worries about our bikes getting stolen or damaged. The cafe connected to the hotel also has some rather outstanding baguette sandwiches, but if you want to travel out, the hotel is rather ideally located near some fantastic restaurants--that are enough off the beaten path to be free of too many tourists but close enough to the city center to be high quality. Would definitely stay here again.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear releets03, thank you for this perfect 5 out of 5 score review concerning your stay at the Best Western Plus City Centre Quebec. We are happy to read that you enjoyed your stay with us. Indeed, our great location, our devoted staffs and, let's not forget, our incredible guests, give us the opportunity us to constantly improve our performance and I want to sincerely thank you for being a great part of this amazing process. Concerning your room, the fact that you mentioned a luxurious large bathroom with multiple shower head lead me to think that you most definitely stayed in one of our executive room. Actually, all room categories offer the same level of quality and cleanliness and offers standard high quality natural memory foam mattresses, compact-fridge, mp3/ipod compatible radio-clock, large safe deposit box and synthetic duvet comforter to name only a few. However, Business Class and Executive categories offer you that little plus most of people are looking for! When staying in a business class room, you are guaranteed to be on a higher floor and be provided with a Keurig single cup coffee maker, soft bathrobes and deluxe bath products as well. If you are looking for more luxury, an Executive room is for you. These rooms are located in a private section of the hotel and offer the same benefits as the Business Class but the main advantage is the exclusive extra-large deluxe glass shower with rain shower head. It is a must and we are happy you liked it! Concerning the fact that you enjoyed being able to securely store your valuable bikes, indeed, be assured that our hotel takes every reasonable precaution to safeguard the personal belongings of our guests and therefore, we always recommend our guests to take all personal belongings with them and never recommend them to leave them into the car while the car is being parked. We are pleased to securely store guests' bicycles or other sport equipment like skis, snowboards, etc. Once again, thank you for your review. It was a true pleasure to have you stay with us and we look forward for your next visit! Best regards. Geneviève Hébert, Quality Product & Guest Service Manager

"Nice hotel but a bit of a hike to Old Quebec."

3
19/08/2016

We stayed in the hotel for two nights while we toured Quebec City on our way to PEI. We were looking for a hotel very close to old Quebec -- one where we could park the car at the hotel and walk everywhere, as opposed to having to drive and find parking. We selected this hotel as it was one of the few that were available and we believed it was right next to old Quebec. As it turned out, it was quite a walk -- much further than we had expected. As for the hotel itself, it was quite nice and the staff were extremely friendly and helpful. There was also a nice pool (albeit with very cool water) and a nice happy hour that we enjoyed one evening. The room itself was a bit small, but was adequate as a place to sleep. The one problem was that the air conditioning unit below the window didn't do a good job cooling the entire room -- to get the room cool enough, the person in the bed next to the window got really cold. Note: This was much less a problem the second night as had returned to the hotel in the evening and turned on the AC when we went out for dinner. We could then turn it off when we went to bed. Given the amount of money we spent for the hotel room plus parking, I don't think we received value for money. Next time we will book much more in advance and hopefully find something much closer to our destination. Alternatively, we'll stay in Levis, park at the ferry terminal, and take the ferry to Old Quebec. That will save over $100 per night.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Robert M, thank you for your comments concerning your stay at the Best Western Plus City Centre Quebec. We understand that customers have a wide choice of hotels to choose from for the accommodation in the Quebec City area. That is why we focus on maintaining the best price/quality ratio on the market, as well as always providing comfort, cleanliness and service, which are our top priorities. Concerning your remarks on the AC being inconvenient, please accept my sincere apologies. With the extremely hot and humid canicule temperature we have had for the past weeks, it is plausible that our HVAC units (heating, ventilation and air conditioning) have been more solicited than usual. However, there is also a possibility that you unit might have been malfunctioning. Please never hesitate to reach out for help from our staff that is available 24h/7. But your suggestion is very clever and I do exactly the same when I travel: I turn the AC on all day so the room gets cool enough so when I come back, I turn it off for the night. Also, concerning our location, I am sorry that is was not the best for you. According to Google Maps, there is actually 1.2 km (0.75 miles) that separates our property from the entrance of the Old City. Therefore, depending on traveler's skills, we always tell our guests that we are located 15 minutes by walk from the Old City as it is uphill to go. And then, to come back, it is about 10 minutes as you go down the hill. These times are as estimated by google maps pedestrian tool. If you prefer not to walk to go, sharing a cab from the hotel to the entrance of the Old Quebec is about 10$. Public transportation is also a great option because busses pass right beside our hotel every 5 to 10 minutes so it is easily accessible. Actually, we are very proud of our privileged location in the city and we like to think that our location provides the best of both worlds. As we are not directly inside the walls of the old city, but near of it, we are easier to drive to because you avoid the vey singular street configuration of the historic Old Quebec. And there are still plenty of things to see and do in the Nouvo St-Roch District and it permits you to truly live Quebec City is a less touristy environment. To conclude, it was a true pleasure to have you stay with us and we hope you will visit us again at the Best Western Plus City Centre Quebec the next time you are in Quebec City. Best regards. Geneviève Hébert, Quality Product & Guest Service

"Hotel Stay"

4
19/08/2016

Great clean room with friendly staff who speak both English and French. Location has stores and restaurants around. You can walk to the old city in about 15 minutes. Parking is by valet. Small bar is fun and there is a restaurant at the hotel. A super place to stay in Quebec City. The staff are very helpful in suggesting places to visit!

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Susan S., thank you very much for this great review on your recent stay at the Best Western Plus City Centre Quebec. Your feedback is really appreciated! I am happy to read you enjoyed our ideal location, the cleanliness of your room as well as our great multilingual staff! Indeed, we recommend our guests to discover the city itself by walk as we are near of everything: 1.2km from the entrance of the Old City, 1km from the Train and Bus Station “Gare du Palais”, 2km from the Cruise Terminal, 2km from the Old Port, 2km from the famous Chateau Frontenac and so it goes. We like sharing our tips on the city so our guests can enjoy it at its best! Now, as we think being transparent is appreciated by our customers, we want to make sure that all travelers are informed that our neighbor, the Place Jacques Cartier, is getting a major makeover. In fact, a 20 story building, indoor parking, public place and public library is in complete rebuilding. One of the many project to revitalise the Nouvo St-Roch neighborhood. The construction site is active from Monday to Friday between 7 am and 5 pm. Consequently, the noise level could be greater than normal. We are actually taking all possible measures, and we have very capable staff present onsite 24/24, 7 days on 7 to ensure our guests the most quiet, enjoyable and comfortable stay possible. So thank you once again for taking the time to post this positive review. We would be pleased to have you stay with us at the Best Western Plus City Centre Quebec the next time you are in Quebec City. We look forward to it! Geneviève Hébert, Product Quality & Guest Service Manager

"BEST WESTERN - QUEBEC CITY"

4
19/08/2016

During our stay even though it was short, we found our stay a wonderful experience, the staff at this Best Western were not only helpful but they were polite and professional. I would recommend this Best Western in a heart beat. Hats off to you staff at the Best Wester Quebec Citty, you make us very proud as Quebecers

"Very Clean and Comfortable"

5
19/08/2016

We stayed here for one night on our way to Halifax. Check in was handled easily and we were offered information on sites to see. We were made to feel welcome. The room was just what we needed: clean, comfortable and an excellent breakfast to start us on our journey for the day!

"Great Stay, Helpful staff"

5
18/08/2016

My wife and I stayed here for our 5yr anniversary trip to Old Quebec City. We arrived by train just outside the city. Public transit can reach the hotel within a block, or a taxi was about $25 CAN. We arrived to early for our room to be ready, but the staff were friendly and helpful. We wanted to walk around and they suggested a wonderful breakfast spot my wife and I loved, and offered to hold our bags till they had our room ready. After we arrived back, we were checked in and given lots of information about things to do, and places to visit. The hotel is not the closest to downtown old Quebec, but we love walking and it only took about 15min to walk into the old portion of Quebec City. All around it was a great stay.

"Good hotel in Quebec City"

5
18/08/2016

We stayed her for two nights. First night was a courtyard room, second night an executive king. Both rooms were well appointed and spotlessly clean. The staff are extremely friendly and helpful. It is about a twenty minute walk to the old town. Two routes..one takes you up to the upper town, the other troupe takes you along to the liver town. Parking is $24 day. We parked in a large lot three blocks away, off Dorchester, for $12. Less money and we did not have to wait for 15 minutes while the valet fetched the car. There is a wonderful bakery two blocks south just off Dorchester. We had quiche for breakfast. Highly recommend it.

"Great staff, clean rooms, wonderful breakfast"

5
16/08/2016

Just came back from a wonder stay in Quebec City. Great staff and wonderful breakfast. Renault in the dining room was great to our whole family and his tremendous sense of humor made us feel very welcome. Cami in reception was really helpful and pointed out all of the interesting sites to see such as the free circus (like Cirque de Soleil) in the city. Overall very happy with cleanliness of rooms and hotel. What a beautiful city and tremendous people.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Sean M, On behalf of the entire staff here at Best western Plus centre Québec, I wish to thank you for your tremendous review regarding your recent stay here at our property. At best western, our mission is to provide our guest with the best guest service of the industry, and I am thrilled to hear that our efforts in that regard were up to your expectations. I am glad to hear that our restaurant, Bistro le 330, especially Renault and it's sense of humor made for an even better experience, and that breakfast was a great treat for you family. Our front desk staff are always available to assist you in finding your way through the city and recommending activities for all kind of clientele. In that regards, It is great to see that Camille at the front desk was helpful in suggesting suitable activities, such as the free circus show from Flip Fabrique at the Agora, for you and your whole family to enjoy. Once again, we wish to thank you for choosing Best western Plus centre-ville Québec, and by sharing your experience so that futur visitors can have a bette idea of our service offer, and we hope to welcome you again on your next trip to Beautiful quebec city, l'Accent d'Amérique. Jean-Pierre Gagné - Hospitality and guest experience manager

"Good for the price"

4
16/08/2016

About a 15 minute walk away from downtown. Parking is ~25/night which seems a bit much. They say you can look for parking elsewhere but after a long drive, who has the stamina to look for lots in an unknown area? Nearby construction was not a problem for us as our room was not near the site. Didn't eat at any of the connected eateries as the nearby restaurants were too good to miss. Overall, we felt like we got what we needed at a decent price.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
We wish to thank you for publishing such a complete review of your recent stay here at Best westrern Plus centre-ville Québec, which I am sure will help travelers in their choice of accomodation for their trip to quebec city. Our location, despite the construction site across the street, is ideal for visitors who prefer to avoid the crowded Old québec, while still staying within easy walking distance for the historical part of town. Although there are, as you mentionned, a huge variety of trendy, great cuisine to choose from within a few blocks from the hotel, our restaurant, Bistro le 330, offers a menu that can please both the finest mouth and the ones looking for a tasty meal with their family. Our café/wine bar, Caféin, do offe though a unique and vast variety of freshly brewed coffee from all around the world, as well as pastry, sandwiches, juice and others, not to forget a fine selection of "by the glass" wine and a few beer on tap at the bar section. I am sorry to hear though that you were not given precise instructions for alternative self-parking to the valet service we offer at the hotel. There are a few parking lots that are really easy to get to, slightly less expensive than our valet service, which our front desk agents should have gave you detailed information about. I will make sure that alternative parking are explained in details by our front desk personnel, so that guest do have convenient alternative to our valet parking. Again, I wish to thank you for your review, and we sure hope to welcome you again on your futur trip to our Beautiful Québec city, l'Accent d'Amérique. Jean-Pierre Gagné - Hospitality and guest experience manager

"Good enough "

3
14/08/2016

Paid $260.00 for a Friday night stay. The gave us the room closest to the lobby on the first floor which is noisy. Very annoying to be on first floor because of early morning smokers talking loudly outside our window on the street. Beds comfortable. Room is adequate. Annoying that there is no switch to turn the lights on and you have to go from light to light at switch them on at the base. Old gym equipment and not much of it. Pool highly chlorinated and kids permitted in the not so hot hot tub - gross. Nice free newspaper in the morning. The front desk made us a reservation at Lapin Sauté but the restaurant had us in for another night and no record for the night we requested. We were standing in front of the desk person who made it at the hotel and believe it was the restaurant that messed up. The hotel was good to make us a reservation as we don't speak French. For $260 I expect more from a hotel. More luxury, better gym, finer rooms, and not a room in the lobby

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear sunworship416 Thank you for your comments concerning your stay at the Best Western City Centre Quebec. We appreciate that you took the time to post them and hope you will accept my apologies for any inconvenience you experienced. I am disappointed we failed to give you the fine accommodations and services that you were expecting. Our guests are usually very satisfied of our hotel and services, despite the construction site across the street, but we totally understand your frustration. Our room rates always represent the current market conditions at the time of booking, which vary depending on the market's demand and offer. Nonetheless, it is our duty as host that your comfort and wellbeing expectations are met, even exceeded. Therefore, if you did noticed our front desk staff of your displeasure with the room that we provided you with upon arrival, steps should have been taken in order to ensure that your stay been as enjoyable as possible. I do apologize if that's the case. May I remind you though that our front desk staff are available 24 hours a day, 7 days a week to answer any query or grievance you may have while staying at our property. Our gym does have few equipments, but we do maximize our small space to provide our guests with a good variety of exercise, from weight lifting to Eliptic training, all the way to Yoga. I am sorry you did find our gym lacking modern equipment, but also wish to thank you for mentioning it in your review so that we can improve our service offer. As for the pool and hot (or not so hot) tub, I am sorry it did not met your expectations. We are a family friendly hotel, so we cannot forbid kids to enjoy the hot tub if they behave correctly and if they respect our policies. We do try to keep our pool for adults only between 9:00PM and 10:00PM, as advertised at the pool's entrance.. Also, because it iis opened to all our guest, we have no choice but to keep the hot tub to a temperature below one of a private tub in order to prevent bacteria from speading too fast. The tub is also emptied and cleaned very frequently to unsure it's cleanliness. Same for the pool, to which we must add quite a bit of chlorine in order to keep it safe for public use. We do appreciate the fact that you thought our staff were efficient in their handling of your restaurant reservation. Our staff is asked to help guest as best as they can in order to make your visit to quebec city a unique and enjoyable experience, which includes restaurant reservation, city tour and assistance to book any activity you might be interested in. Again, we apologize for any inconvenience you experienced. I can guarantee that every comment given was noted and we will take steps to ensure that the problems you experienced are dealt with. We once again wish to thank you for posting a review of our establishment. Hope to have the chance to welcome you again on your next trip to Quebec city. Jean-Pierre Gagné - Hospitality and guest experience manager

"Amazing huge beds"

5
10/08/2016

It is unfortunate we only got to spend one night in Quebec city as we wanted to move on a see the fireworks in montreal. This hotel had the biggest comfiest bed we have every slept on, a great nights sleep. The hotel location is good and is walkable to anywhere. The staff were very friendly and attentive. Coming from England we have never used valet parking before so had no idea what to do but the guys were very helpful, shame we were only here one night

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear KennyDies, thank you for taking the time to post this great review concerning your stay at the Best Western Plus City Centre Quebec. I am glad that you enjoyed your stay with us and that you commended our great location, friendly staff, comfortable beds and helpful valets! It is indeed shame that you only stayed one night, especially because you wanted to attend the firework shop in Montreal. Actually, we also have a very nice firework show in Quebec City. Every Sunday and Wednesday, from August 6 to 24. The sky is being ignited right above the St-Lawrence River in front of the Chateau Frontenac in the Old Quebec and it is quite beautiful to see! Concerning the bed, comfort really depends on personal taste however, our beds are generally well commended. The natural memory foam sleep system from our top quality Essentia mattresses are designed so that each layer of foam and latex within the mattress work together harmoniously to create a unified surface that interacts intrinsically with the human body ensuring the best possible sleep surface. They are made in Quebec and we are very proud of providing them in all of our rooms. We are using one of their firmest mattress and are adding a hypoallergenic topbed to provide more softness. Also, on a different matter, we wish to inform all travellers of revitalizing work that are currently underway, including the remodeling of Place Jacques Cartier, the building of a mixed residential and commercial 20 floor tower, the establishment of a new underground parking and the expansion and modernization of the Gabrielle-Roy library. The active phase of the work is Monday through Friday, 7am to 5pm. Consequently, the sound level may be slightly higher during this period. While this is completely out of our control, we would like to apologize for any possible inconvenience. Once again, it was a true pleasure to have you stay with us and we look forward for your next visit. Happy holidays! Geneviève Hébert, Quality Product & Guest Service Manager

"Expensive"

3
07/08/2016

Overall experience: acceptable. However street hasard due to construction makes arrival at hotel very unpleasant. Parking charges very costly. Executive room very nice, especially the size of the shower...cool.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Sylvain, thank you for this great review about your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to post it. We understand that customers have a wide choice of hotels to choose from for the accommodation in the Quebec City area. That is why we focus on maintaining the best price/quality ratio on the market, as well as always providing comfort, cleanliness and service, which are our top priorities. We invite all travelers to always conduct shopping sessions prior traveling in order to compare various booking methods to fit their accommodations needs and budget to make sure to obtain the best available offer based on their exact travel dates. When booking reservations in advance, travelers can often benefit from a wide variety of room types and a range of discounts and promotional offers. Moreover, reading as much reviews and answers as possible is a very clever way to collect bright information! All information relating to inclusions are clearly indicated on all website we are affiliated with, as well as of course, our official website. So guests on budget should always be taking possible additional costs like parking and breakfast into consideration before making a reservation. This being said, I am glad you enjoyed our executive rooms that indeed are providing a deluxe extra-large glass shower with umbrella knob. However, I am sorry to read that you experienced some issue with accessing our hotel and parking and I apologize for the inconveniences. Here are some information I can share with all travelers in regards of check-in and parking at our property. First of all, the temporary parking to unload and load your car upon check-in and checkout is normally right in front of our main entrance however, because of the construction site across the street, our loading zone has been pushed forward a little bit and is now located 10 meters ahead. Fortunately, this is not a permanent situation and our diligent valets are available at all times to help you with your luggage and other personal belongings that needs to be transported up to your room, before taking care of parking your car in a secured parking lots. Now, I would like to take the opportunity to provide more details on the above listed constructions. It should be noted that our neighbor, Place Jacques-Cartier, the turning point of the city center is getting a major makeover. In fact, from Monday to Friday from 7am to 17h, the noise level may be higher than usual. While this is completely out of our control, we would like to apologize for any possible inconvenience. To conclude, I want to thank you once again for posting your feedback on TripAdvisor. We hope you will stay with us the next time you are in Québec City. Best regards, Geneviève Hébert, Quality Product & Guest Service Manager

"Best Western City Center"

5
07/08/2016

Nice hotel, great rooms... clean, all amenities. Parking is off site but Valet is available with in/out as many times as needed. Indoor pool was great for the kids, central to all tourist attractions!

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Chad, thank you very much for this great review on your recent stay at the Best Western Plus City Centre Quebec. Your feedback and perfect score is really appreciated! I am happy to read you enjoyed our ideal location as well as our indoor pool and the comfort and cleanliness of your room. Indeed, our parking 24$ plus taxes valet service include in and out privilege so this becomes very handy if you need to commute to some attractions or activities located farther in the outskirt of the Downtown area. Otherwise, we recommend our guests to discover the city itself by walk as we are near of everything: 1.2km from the entrance of the Old City, 1km from the Train and Bus Station “Gare du Palais”, 2km from the Cruise Terminal, 2km from the Old Port, 2km from the famous Chateau Frontenac and so it goes. Now, as we think being transparent is appreciated by our customers, we want to make sure that all travelers are informed that our neighbor, the Place Jacques Cartier, is getting a major makeover. In fact, a 20 story building, indoor parking, public place and public library is in complete rebuilding. One of the many project to revitalise the Nouvo St-Roch neighborhood. The construction site is active from Monday to Friday between 7 am and 5 pm. Consequently, the noise level could be greater than normal. We are actually taking all possible measures, and we have very capable staff present onsite 24/24, 7 days on 7 to ensure our guests the most quiet, enjoyable and comfortable stay possible. So thank you once again. Once again, thank you very much for taking the time to post this review. We would be pleased to have you stay with us at the Best Western Plus City Centre Quebec the next time you are in Quebec City. We look forward to it! Geneviève Hébert, Product Quality & Guest Service Manager

"Ditch the gym"

4
05/08/2016

On arrival the reception staff were extremely helpful and sought to position us away from the building site noise. The room was a pleasant, clean and had two queen side beds. There was an adequate fridge and coffee making facilities. The bathroom etc was up to scratch. The swimming pool and wet areas were good. However, the gym was a phone box as three is a big crowd in this area. The bike needs maintenance. My advice rather than do lip service to exercise, get rid of this area or do it right. A very solid hotel and good value.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Val A., thank you for your comments concerning your stay at the Best Western Plus City Centre Quebec. Your feedback is very much appreciated and I can assure you that we use this information to do everything possible to create an enjoyable experience for each of our guests. We are sorry to read that you didn't enjoy our fitness room. It might not be the largest but it follows the Best Western PLUS requirements as you may find a treadmill, an elliptical, a stationary bike, a stepper and a multi station for muscle training. Our exercise room is located within the walls of the pool area and is open daily from 7 am to 10 pm. I am sorry that you couldn't fully enjoyed the bike as it needed some maintenance. I have already made a follow up on this matter in order to get it fix no lather that today so no additional guest gets inconvenienced. Now, on a different matter, I wish to inform all travellers of important changes in the urban landscape near the hotel. Indeed, as part of on-going efforts to improve the St-Roch district, revitalizing work is currently underway at the Place Jacques Cartier, the building located right in front of our hotel. The active phase of the work is Monday through Friday, 7am to 5pm. Consequently, the sound level may be slightly higher during this period. While this is completely out of our control, we would like to apologize for any possible inconvenience. Rest assured that our staff is totally dedicated to making your stay the most enjoyable. Once again, thank you for your review. It was a true pleasure to have you stay with us and we look forward for your next visit! Best regards. Geneviève Hébert, Quality Product & Guest Service Manager

"Absolutely fantastic stay"

5
03/08/2016

We had an absolutely fantastic stay at the Best Western Plus this past week. We were there for 3 nights. We had originally checked into another hotel and being it not what was advertised we were forced to look at booking elsewhere. The agent over the phone was very kind and provided us with an early check in. When we arrived, we were pleasantly surprised. The agent at the front desk gave us a room on the executive level that was absolutely perfect for our family of four with a stroller and other belongings, the room was huge and clean. It had a fridge that came in handy for snacks for our children as well as a Keurig machine for that much needed morning coffee. This was our first vacation as a family in years and we couldn't have had a better time. The pool (albeit a bit on the cold side but that is my only comment) was clean and had pool noodles for the kids to play with was a great addition. The one comment to stand out is to the housekeeping staff, they went above and beyond on making sure the room was absolutely deep cleaned each day. I have stayed in many hotels and I have to say, this was our best all around stay we have ever had. I have actually worked as a Front desk agent for Starwood properties as well as a Best Western so I am proud of the brand but the Best Western Plus in Quebec city has a fantastic team of employees who go out of their way to ensure you have a great stay. Thank you very much for the hospitality, we will definitely be back.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Christina, thank you very much for your most generous review about your well deserve family vacation at the Best Western Plus City Centre Quebec! We appreciate that you took the time to post it to share your good experience with the TripAdvisor community. Wow! Reading that “this was your best all around stay you've ever had” is so rewarding, especially since you know from the inside how it is to word in the hotel industry. I am happy you noticed the passion that animates our dedicated, efficient and multilingual staff. Customer service is our top priority, along with cleanliness and comfort, so when we receive comments such as yours, it confirms that our efforts to constantly improve our service are not made in vain. I am proudly passing on your comments to the entire team knowing that it will serve as an inspiration to continue our constant efforts. Now, as we think being transparent is appreciated by our customers, we want to make sure that all travelers are informed that our neighbor, the Place Jacques Cartier, is getting a major makeover. In fact, a 20 story building, indoor parking, public place and public library is in complete rebuilding. One of the many project to revitalize the Nouvo St-Roch neighborhood. The construction site is active from Monday to Friday between 7 am and 5 pm. Consequently, the noise level could be greater than normal. While this is completely out of our control, we would like to apologize for any possible inconvenience. Again, thank you for taking the time to post this such positive review. We hope to see your family again soon, as all parents need some time off once in a while! Best regards, Geneviève Hébert, Quality Product & Guest Service Manager

"Wonderful spot not far from Old Quebec City"

5
01/08/2016

What a great hotel, with friendly and really helpful staff and valet parking. Our room was vast and included a fridge, robes, tea and coffee facilities and the biggest bed i've ever seen in a hotel room. The shower was amazing...rain effect from the centre and a normal head as well. The gentleman that checked us in was fab, he told us where we needed to visit as we only had a day and offered advice on micro breweries and a free show at the port. We had a wonderful nights sleep and will def book with Best Western Plus again.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Bertie93, thank you for taking the time to share such positive comments concerning your stay at the Best Western Plus City Centre Quebec. Indeed, our great location, our devoted staffs and, let's not forget, our incredible guests, give us the opportunity us to constantly improve our performance and I want to sincerely thank you for being a great part of this amazing process. Actually, we are very proud of our great team made of dedicated, efficient and multilingual staff. We strive daily to ensure that our staff takes time to interact with guests by suggesting activities, showing directions or simply chatting on various subjects. We know our city well and we like sharing our tips! Customer service is our top priority and when we receive comments such as yours, it confirms that our efforts to constantly improve our service are not made in vain. I am proudly passing on your comments to the entire team knowing that it will serve as an inspiration to continue our constant efforts. I am also glad you enjoyed the comfort of your room. All of our room categories offer the same level of quality and cleanliness and offers standard high quality natural memory foam mattresses, 40 inch HDTV flat screen, free high speed wireless Internet access, a compact fridge, clock radio with auxiliary port compatible mp3 players, electronic lock, a large safety deposit box and a work area including a large full table and ergonomic chair on wheels. For peace of mind, our business rooms located on the upper floors offer extra soft bathrobes, a precision mirror and deluxe bath products. To experience the ultimate relaxation, our executive rooms are located in a private section of the hotel. In addition to the amenities offered in the business room, each of these executive rooms provide a luxurious bathroom with a huge deluxe glass shower with rain shower knob. To conclude, I would like to take the opportunity to highlight that our neighbor is getting a major makeover. In fact, a 20 story building and an underground parking is actually in construction at the Jacques-Cartier Place, promising to become the center stage of downtown Quebec. We work daily to minimize the construction impact on the high quality of service and sleep we always provide. Of course, noise could be louder from Monday to Friday, 7 am to 5 pm, but we are always available to answer all requests or any concerns you may have. Again, it was a true pleasure to have you stay with us and we would be pleased to see you again at the Best Western Plus City Centre Quebec the next time you are in Québec City. We look forward to it! Geneviève Hébert, Quality Product & Guest Service Manager

"will go back"

5
31/07/2016

Friendly and fast service, clean room, comfortable bed, fridge, safe in the room for your valuable and about 15 minutes walk from old Quebec. Great spot in the middle of cartier St -Rock, lots to visit juste there.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Joanne P, thank you for this most positive review following your recent stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to share your experience with the TripAdvisor community. Thank you for commending the friendliness and promptness of our staff service! As part of the Best Western Largest hotel's family, our property embraces its continued dedication to lead the hospitality industry in customer care. We understand that customers have a wide choice of hotels to choose from for the accommodation in the Quebec City area. That is why we focus on maintaining the best price/quality ratio on the market, as well as always providing comfort, cleanliness and service, which are our top priorities. I couldn't agree more with you in regards of describing our product and services as well as our location. We are pleased to see that you “will go back”! Now, as mentioned previously in other comments answers, I would like to put to everyone's attention that our neighbor, the Place Jacques Cartier, is getting a major make over. In fact, a 20 story building, indoor parking and public place is currently under rebuilding, becoming the centre stage of the Nouvo St-Roch neighborhood. The construction site is active Mondays to Fridays between 7 am until 5 pm, and thus, noise level could be higher than normal. However, it is important to know that there are no work performed during weekends. We are actually taking all possible measures, and we have very capable staff present onsite 24/24, 7 days on 7 to ensure our guest the most quiet, enjoyable and comfortable stay possible. Once again, we thank you for this most complete review. We hope you will choose to stay with us at the Best Western Plus City Centre Quebec the next time you are in Québec City. Best regards. Geneviève Hébert, Quality Product & Guest Service Manager

"Most reception staff I have seen"

4
31/07/2016

This is good value for money and 20/30 minute walk into Old Quebec. Staff are very friendly and rooms a good size. Onsite restaurant and cafe are both good and reasonably priced. Better options closer to Old Quebec with a bit more atmosphere but overall stay was good. Taxi fare to Old Quebec $7-$10. Supermarket 3 blocks walk towards Old Quebec, convenience store on next block, 20 metres to left of cafe.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Paul R, thank you for this positive review concerning your stay at the Best Western Plus City Centre Quebec. It is always gratifying to know that our performance was effective and appreciated. I am happy to read you found great value in our hotel and that our staff impressed you! Although we are very proud of our on-site restaurant and coffee shop, indeed, our neighborhood, the Nouvo St-Roch, is very entertaining and the hot spot for foodies. Within 2 minutes walk, our clients have access to many restaurants, cafés, pubs, bold shops, theaters etc. St-Roch district has a much diversified arts and entertainments programming all year long that is worth being discovered. Undeniably, our central location in the Lower Town is a not to be missed benefit of our hotel. The cultural and artistic diversity of this area offers the opportunity for our customers to experience a typical Quebec urban world and being housed within walking distance of the major attractions like the Old City, Old Port and Cruise Terminal for instance. I would now like to advise all travelers that our neighbor is getting a major makeover. In fact, a 20 story building and an underground parking is actually in construction at the Jacques-Cartier Place, promising to become the center stage of downtown Quebec. We work daily to minimize the construction impact on the high quality of service and sleep we always provide. Of course, noise could be louder from Monday to Friday, 7 am to 5 pm, but we are always available to answer all requests or any concerns you may have. Again, thank you for your great review. It was a true pleasure to have you stay with us and we look forward to welcome you again the next time you are in Québec City. Best regards. Geneviève Hébert, Product Quality & Guest Service Manager

"It really was a 20 minute walk to Old Quebec!"

5
31/07/2016

Looking at the map, I was skeptical, but take advantage of the free public elevator, and it really is an easy walk to Old City. The room was very large and had an interesting setup. We were happy to have a refrigerator since the hotel doesn't offer breakfast, but a microwave would have been nice too. Room was very clean when we arrived, but the room refresh while we were there left a little to be desired. Overall I would definitely recommend.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear MeriAnneG, thank you for your comments concerning your stay at the Best Western Plus City Centre Quebec. I am happy to read that “Overall you would definitely recommend”! The perfect 5 out of 5 score is very well appreciated and I am grateful that you let us know of your satisfaction. These are very accurate information about the surroundings of our property. I like that you mentioned the alternate route if getting in the Upper Town taking advantage of the free elevator located at the end of Couronne Street. We don't recommend to everyone this route as is can be a little bit easier to get lost than the regular path through Côte d'Abraham, but I am glad you enjoyed it! About breakfast, effectively, as mentioned in the previous answer, breakfast and parking are not included into the room rate and are optional additional charges. If you are looking for a microwave oven, we do have a few available to rent one for a fee of 15$ plus taxes per night. Concerning the room refresh that left a little to be desired, please accept my apologies. I can assure you that a follow up have been made with our housekeeping manager as cleanliness and service are two of our top priorities, along with comfort. Now, I would like to advise all travellers that our neighbor is getting a makeover! Therefore, work can be done between 7 am and 5 pm from Monday to Friday at the Place Jacques-Cartier across the street. Noise could be louder than usual and we may ensure you that we are taking all measures possible to offer you the most enjoyable stay as possible. All information concerning this transformation is available of the Quebec City website. Again, thank you for your comments. It was a true pleasure to have you stay with us and we hope you will choose to stay with us at the Best Western Plus City Centre Quebec the next time you are in Québec City. Best regards. Geneviève Hébert, Quality Product & Guest Service Manager

"Great service,and location."

4
26/07/2016

Good service from the front desk to the restaurant.Very nice rooms,but parking can be a problem.The hot tub was small and the pool was cold.Valet parking is a good idea.Close to all major attractions,

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Vic I, thank you for taking the time to share your comments concerning your stay at the Best Western Plus City Centre Quebec. I am happy that you enjoyed our “great service and location”! Concerning our parking service, we effectively offer a valet parking service which is 24$ plus taxes per night and is in and out privileges. Due to parking scarcity in the Downtown area, our valet parking is indeed a good idea. Which is why we sincerely believe our valet service is the easiest solution to avoid guests from struggling and wasting precious time to find parking. All you need to do is hand your car key to one of our diligent valet and voilà: we take care of everything! I would like to precise that our valet parking is absolutely optional, not mandatory. If you prefer self-parking, you may choose from one of the many public parking surrounding our hotel. Price may vary from one to another and may involve a few minutes' walk to get to your car each time you need it, and don't offer in and out privilege so you pay each time you exit. Now, as mentioned previously in other comments answers, I would like to highlight that our neighbor, the Place Jacques Cartier, is getting a major make over. The construction site is active Mondays to Fridays between 7 am until 5 pm, and thus, noise level could be higher than normal depending on the nature of the work done. Often, noisy work is completed later in the day and do not inconvenience our guests. Moreover, several days may pass without hearing any noisy work. It all depends on the type of work they have to perform. We are actually taking all possible measures, and we have very capable staff present onsite 24/24, 7 days on 7 to ensure our guests the most quiet, enjoyable and comfortable stay possible. To conclude, I want thank you once again. It was a true pleasure to have you stay with us and we hope you will visit us again at the Best Western Plus City Centre Quebec the next time you are in Québec City. Best regards, Geneviève Hébert, Quality Product & Guest Service Manager

"Central but a climb to "Old Quebec""

3
26/07/2016

The check-in was fast and easy with Francois. However, there is construction going on at the area, so the taxi that brought us to the hotel stopped a few meters back. The front entrance was busy, and being on the ground floor, it was the only entrance access. It was fairly central, but if you want to concentrate your tour in the "Old Quebec", pick a hotel closer to the area. The amenities in the room was okay, but being three people, we were always short of coffee. It was not the "cleanest" or most up-to-date room, but for three short days it was fine.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear tmercado, thank you very much for this most complete review on your stay at the Best Western Plus City Centre Quebec. Your feedback is important to us and we appreciate that you took the time to post it. Indeed, our hotel is not located inside the walls of the Old City. Actually, Downtown Quebec City is divided in 2 main parts: the upper and the lower part. And then, it is divided in 6 distinct districts as follows: Parliament Hill, Historic Old Quebec and Faubourg Saint-Jean-Baptiste in the Upper town. Nouvo St-Roch District (where our hotel is located), Old Port and Quartier Petit Champlain in the lower town. We like to think that our location provides the best of both worlds. As we are not directly inside the walls of the old city, but near of it, we are easier to drive to because you avoid the vey singular street configuration of the historic Old Quebec. And there are still plenty of things to see and do in the Nouvo St-Roch District and it permits you to truly live Quebec City is a less touristy environment. Moreover, we are still pretty centrally located. We are near of everything: 1.2km from the entrance of the Old City, 1km from the Train and Bus Station “Gare du Palais”, 2km from the Cruise Terminal, 2km from the Old Port, 2km from the famous Chateau Frontenac, 3km from the Videotron Center, and so it goes. All of those main points on interest are accessible by walk, public bus or cheap taxi ride. This being said, I am sorry to read that you experienced some issue with accessing our hotel because of the constructions next door. It is true that these constructions have changed the landscape in the vicinity of the hotel since they started in September 2014. This is leading me to inform all travelers of important changes in the urban landscape near the hotel. Indeed, revitalizing work is currently underway at the Place Jacques Cartier located in front of our hotel. While this is completely out of our control, we would like to apologize for any possible inconvenience. Once again, thank you very much for taking the time to publish this review. We would be pleased to have you stay with us at the Best Western Plus City Centre Quebec the next time you are in Quebec City. Best regards, Geneviève Hébert, Quality Product & Guest Service Manager

"Extras Add Up"

3
26/07/2016

We had intended to stay in Levis on our trip between NB and Ontario, but everything there was booked, so we decided to stay on the North side of the River. The hotel is located mid-city and is a bit dated. The accommodations were OK. We paid $160 for the room, which I guess is OK for this area. The extras got us. $24 for parking and $16 to watch a movie. The cafe was also a tad expensive. We had time to explore the neighbourhood, which was quite rewarding. There are a number of bars and cafes in a three block radius. We had breakfast at a little bakery a block away in the morning.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Peter D., thank you for your comments concerning your stay at the Best Western Plus City Centre Quebec. We are happy to read that you enjoyed our great location near all the attractions, and that you took advantage of our great neighbourhood. However, it is sad you didn't find great value in our property because of the extras you didn't plan into your budget. We understand that customers have a wide choice of hotels to choose from for the accommodation in the Quebec City area. That is why our rates and pricing constantly reflect the current market conditions based on the demanded dates of travel. Therefore, we invite all travelers to always conduct shopping sessions prior traveling in order to compare various booking methods to fit their accommodations needs and budget to make sure to obtain the best available offer based on their exact travel dates. Unlike what most people think, not all Best Western hotels provide on-site free self-parking and free breakfast. We sincerely believe our 24$ per night valet service provides a simple and secure place for your car with unlimited in an out privilege. It is a service we offer therefore, it is not mandatory. In fact, each Best Western hotel is independently owned and operated and even if we are asked to follow strict and high standards to be part of the chain, it is at the discretion of the management to offer or not free breakfast and parking. However, if you want to be lodge in the heart of town, you must expect a comparable parking and breakfast fee into your budget. It is yet clearly indicated on each web sites we appear, it is told by agents on the phone and it is also written on most reservation confirmation depending of the source of booking. So, once again, thank you for your comments. It was a true pleasure to have you stay with us and we are looking forward to your next visit in Québec City! Geneviève Hébert, Quality Product & Guest Service Manager

"Very nice hotel"

5
25/07/2016

The rooms are so clean and nicely decorated. The beds are very comfortable. Also it is not hard to find parking. The check in staff explained very well to my questions. This is one of the best Best Western hotel that I have stayed with. Highly recommend for those, even the first timer, to try this hotel.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear byeung, I want to thank you warmly for this such positive review concerning your recent stay with us. I am sincerely happy to read that you highly recommend our hotel. Being responsible for quality product assurance and guest service for the hotel, I must say that reading that you qualified us as “one of the best Best Western hotel that you have stayed with” is the most fantastic feeling! As part of the Best Western Largest hotel's family, our property embraces its continued dedication to lead the hospitality industry in customer care. Our staff are always willing to orientate our guests as well as greeting them and provide them with touristic or practical information during their stay. Be sure I was very pleased to share your comments with our entire team. We understand that customers have a wide choice of hotels to choose from for the accommodation in the Quebec City area. That is why we focus on maintaining the best price/quality ratio on the market, as well as always providing comfort, cleanliness and service, which are our top priorities. To conclude, I would like to advise all travellers that our neighbor is getting a major makeover. In fact, a 20 story building and an underground parking is actually in construction at the Jacques-Cartier Place, promising to become the center stage of downtown Quebec. We work daily to minimize the construction impact on the high quality of service and sleep we always provide. Of course, noise could be louder from Monday to Friday, 7 am to 5 pm, but we are always available to answer all requests or any concerns you may have. Again, thank you for your feedback and the perfect score! It was a true pleasure to have you stay with us and we hope you will visit us again at the Best Western Plus City Centre Quebec the next time you are in Quebec City. Best regards. Geneviève Hébert, Quality Product & Guest Service Manager

"Great hotel"

5
25/07/2016

The service from the reservation with Etienne was great , we were greeted by Alexandre at the front desk which gave us a great welcoming to the hotel. The room was very clean and the bed was great . We will definitely return to this hotel.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Chantal, thank you so much for this most generous review about your stay at the Best Western Plus City Centre Quebec. Your business is very important to us and we value your feedback. Indeed, our welcoming and dedicated staff, like Etienne and Alexandre, is always willing to suggest must see attractions, activities to do, events to attend and give information on how to get to it. Whether you are here for a romantic getaway, a family escape or a business trip, taking care of our guests is the best part of our job! Comments like yours make us realize that we are lucky to have such a great team. It will be a pleasure for me to showcase your review on our bulletin board as a source of motivation for all the team. We would be happy to welcome you again on your next trip to Quebec City! To conclude, I wish to inform all travelers of important changes in the urban landscape near the hotel. As part of on-going efforts to improve the St-Roch district, revitalizing work is currently underway at the Place Jacques Cartier, the building right in front of our hotel. The active phase of the work is Monday through Friday, 7am to 5pm. Consequently, the sound level may be slightly higher during this period. While this is completely out of our control, we would like to apologize for any possible inconvenience. Once again, thank you very much for taking the time to post this positive review. We look forward to see you again! Geneviève Hebert, Product Quality & Guest Service Manager

"Last minute vacation "

5
24/07/2016

I love old quebec. .and my sister had not been in more than 20 years..so we decide to do a little road trip and to pick up my daughter on the way..girl time .fun time..off we go ..I book the best western plus downtown. ..first it's not downtown. .lol..well if you don't mind a 20 min. Walk uphill to the attractions and old quebec.....we check in.. the man at the counter is very helpful and friendly. .check in is after 3pm but its 130pm but he finds us a room thats ready..nice..we need to park our car..well that's 25$ a night plus tax..what? 10 or 15$ I get...hey ..they give you options...drive uptown find public parking then walk back..what?..nevermind just pay..a room with 2 beds well that's extra..what?...we just drove for 3hrs I'll take the key now...But we got a clean room. bed is comfy.. bathroom clean..we're good....so ya clean place ....helpful staff..except for one Johannie Melenfant..very snippy girl..all and all ...if your looking for a clean place ..if is..lots off suprised extras..and not anywhere near attractions ...but a clean hotel

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Linda, thank you for your cooperation in taking the time to post your comments following your “last minute vacation” in Quebec City with your sister and daughter! A little girl road trip never hurt anyone :-) Your feedback is very much appreciated and I can assure you that we use this information to do everything possible to create an enjoyable experience for each of our guests. I am glad that you highlighted various interesting topics. First of all, concerning our location, indeed, we are located right downtown Quebec City. However, if you expected that we'd be inside the walls of the Old City, then, no, we aren't! Actually, downtown Quebec City is divided in 2 main parts: the upper and the lower part. And then, it is divided in 6 distinct districts as follows: Parliament Hill, Historic Old Quebec and Faubourg Saint-Jean-Baptiste in the higher town. Nouvo St-Roch District (where our hotel is located), Old Port and Quartier Petit Champlain in the lower town. We like to think that our location provides the best of both worlds. As we are not directly inside the walls of the old city, but near of it, we are easier to drive to because you avoid the vey singular street configuration of the historic Old Quebec. And there are still plenty of things to see and do in the Nouvo St-Roch District and it permits you to truly live Quebec City is a less touristy environment. Concerning your comment on parking, being located in the heart of Downtown, we totally understand that the parking situation may not please everyone. Free yet cheap parking in Quebec City is not easy to find and can be precarious when you are not familiar with rules and regulations. We sincerely believe our 24$ per night valet service provides a simple and secure place for your car with unlimited in an out privilege. It is the easiest solution to avoid guests from struggling to find parking. It is a service we offer, not an obligation. But our parking rate is similar to all other hotels located downtown Quebec City, so if you want to be lodge in the heart of town, you must expect a comparable parking fee. Concerning the extra fee for a room with two beds, actually, all depending on the availability, generally, a room with 2 beds is more likely to be more expensive than a room with 1 bed as it can accommodate more people. We are happy you enjoyed our helpful staff, however, I am sorry to read that you experienced some issue dealing with Joannie, our assistant lodging manager. She is normally very sweet and have been working a very professional way since a few years now with us. I will make sure to follow up with her in regards of your comments. I sincerely apologize if her attitude was not appropriate. To conclude, I want to thank you once again for this perfect scored review. We hope you will stay with us the next time you are in Québec City! Best regards, Geneviève Hébert, Quality Product & Guest Service Manager

"Nice location"

4
22/07/2016

There are a lot of shops and restaurants along St. Jean which is a block away. Walking to Old Quebec will take around 20 minutes. The hotel has a pool and fitness area. The restaurant at the hotel had great food at average prices. The room was comfortable. The staff was friendly and accommodating. The hotel definitely needs some remodeling in the near future.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear kct777, I want to thank you very much for this positive review concerning your recent family stay with us. Whether you are here for a romantic getaway, a family escape or a business trip, taking care of our guests is the best part of our job! I am glad you also enjoyed our location in the St-Roch District, on the sidelines of the Old City. However, I think you might be confusing the streets St-Jean and St-Joseph. St-Jean street is the main street of the Old City, which is about 10 blocks from the hotels, and can be reached in about 15 minutes walk. The street that is one block away from our hotel on which you may also find a lot of great restaurants and shops is St-Joseph street. Both are two essential street to wander during a visit in Quebec City! To conclude, I would like to inform all travelers of important changes in the urban landscape near the hotel. In fact, as part of on-going efforts to improve the St-Roch district, revitalizing work is currently underway, including the remodeling of Place Jacques Cartier, the building of a mixed residential and commercial 20 floor tower, the establishment of a new underground parking and the modernization of the Gabrielle-Roy library. While this is completely out of our control, we would like to apologize for any possible inconvenience. Again, thank you for taking the time to post this review. We hope to see your family again soon! Best regards, Geneviève Hébert, Quality Product & Guest Service Manager

"Vacation "

5
22/07/2016

The people over here at Best Western hotel go beyond the call of duty. They make sure every details are cover your you. This is a place to try to make a reservation. 12 out of 10 for us . Very good location everything is walking distance. No need to drive

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Sal B, thank you very much for your most generous review about your vacation at the Best Western Plus City Centre Quebec. We appreciate that you took the time to post it. Wow: 12 out of 10, we're blushing ; - ) I am happy you noticed the passion that animates our dedicated, efficient and multilingual staff. We strive to ensure that our staff always takes time to interact with guests by suggesting activities, showing directions or simply chatting on various subjects. Even if they have 500 questions to ask! We totally understand how it is not to know a city and not wanting to miss any of it! Customer service is our top priority and when we receive comments such as yours, it confirms that our efforts to constantly improve our service are not made in vain. I am proudly passing on your comments to the entire team knowing that it will serve as an inspiration to continue our constant efforts. Now, as we think being transparent is appreciated by our customers, we want to make sure that all travelers are informed that our neighbor, the Place Jacques Cartier, is getting a major makeover. In fact, a 20 story building, indoor parking, public place and public library is in complete rebuilding. One of the many project to revitalize the Nouvo St-Roch neighborhood. The construction site is active from Monday to Friday between 7 am and 5 pm. Consequently, the noise level could be greater than normal. While this is completely out of our control, we would like to apologize for any possible inconvenience. Again, thank you for taking the time to post this great review. We hope to see you again soon! Best regards, Geneviève Hébert, Quality Product & Guest Service Manager

"Be prepared"

4
21/07/2016

We simply did not know that valet parking was our only reasonable parking option. Sure, there are several public parking garages nearby. But after traveling for eight hours who wants to lug their luggage, dog and cooler all over? I wish we had been better prepared for our arrival. It is within walking distance to rue st jean, with many cute shops, restaurants and a lovely park where you can read books the library leaves out. In theory, you can walk to the old city, but we found it tiring. Especially after walking all over the old sections! The price of our room seemed high, considering it didn't come with breakfast. But we had last minute reservations and an annual music festival had taken up most hotel rooms. Duran Duran! Cool. The hot tub and pool were nice. The elevators are really slow, and crowded. We waited for awhile to get down several times. Also, there is construction right across the street. We were fortunate to be visiting on weekend when they weren't working. Our dog hated it! No real place to walk....there's a park a few blocks away but it was really crowded. I especially didn't like that hotel guests walked outside and smoked just a few inches from the door. I shouldn't have to walk through a huge cloud of second hand smoke to enter an expensive hotel.

"Our room was big and very comfortable"

4
19/07/2016

We have stayed here before, the price is right, it has great amenities and is 15 minute walk to Old Quebec City. This hotel truley has everything you need. It is also vlose to some nice restaurants if you do not want to eat at Bistro 330. We ate there for the buffet breakfast (I am not a big fan of buffets but it was good). The cafe has a good assortment of food and for each night you stay you receive a 2 for 1 drink special.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Tammy, thank you for this great review about your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to share your experience with the TripAdvisor community. As part of the Best Western Largest hotel's family, our property embraces its continued dedication to lead the hospitality industry in customer care. We understand that customers have a wide choice of hotels to choose from for the accommodation in the Quebec City area. That is why we focus on maintaining the best price/quality ratio on the market, as well as always providing comfort, cleanliness and service, which are our top priorities. Concerning your comment on the 2 for 1 drink special, actually, I would like to give a little bit more information on this as I would not want to mislead future guests. Actually, we give one 2 for 1 coupon per stay, per person, that is valid at the bar, on any alcohol beverage of your choice, during the happy hour, as a privilege for either guests staying in the executive section, or, guests that are Best Western Reward members, along with a welcome snack that includes a bottle of water, a fresh fruit and a granola bar. I am glad you enjoyed it! Now, as you probably noticed during your stay, we want to make sure that all travelers are informed that our neighbor, the Place Jacques Cartier, is getting a major makeover. The construction site is active from Monday to Friday between 7 am and 5 pm. Consequently, the noise level could be greater than normal. While this is completely out of our control, we would like to apologize for any possible inconvenience. Once again, thank you for your feedback. It was a true pleasure to have you stay with us and we would be happy to welcome you again the next time you are in Québec City. Best regards, Geneviève Hébert, Quality Product & Guest Service Manager

"Okay for a couple nights."

3
18/07/2016

We found this hotel to be a bit "tired." I think, from what we saw in the area, renovations could be in the works. Our room was quite large but also smelled like old tennis shoes. We had to run the AC fan constantly to keep the stagnant smell out. The people at the desk were very helpful with ways to get to the places we wanted to see.. It is also located close to the hop-on-hop-off bus so easy to get anywhere from there. It's about a 25 minute walk to old town Quebec from the hotel.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Barb D., thank you for taking the time to post the great review on your recent stay at the Best Western Plus City Centre Quebec. Your feedback is appreciated! I am happy to read you enjoyed our location close to everything as well as our friendly and helpful staff. However, I am sorry that you found our hotel a bit dated and most importantly, that your room smelled like old tennis shoes! Not the king of smell you want to encountered during a hotel stay. Please accept my sincere apologies for that. Actually, we continually renovate and renew our decor, part by part, every year, focusing on comfort and practical classic features for travelers in order to always improve ourselves. Our rooms, halls and reception have not been under major renovation since a few years now. The most recent major renovations have been the gym in 2011, the creation of our onsite coffee shop in 2012 and the complete makeover of our onsite restaurant in 2013. Otherwise, our rooms and hallways have been fully renovated the latest in 2 phases in 2007 and 2010. Of course, since then, we have continued to updates our furniture and amenities like our coffee machines, bedding, lightning, televisions, compact-fridge added, etc. but we have not made some major updates in our decor (wallpaper, carpet, etc) since then. Most recently, we have been renovating one of our elevators and we are updating our A/C units. Of course our style is more on the conventional side, rather than trendy boutique-hotels, but I may assure you that we know the importance of up-to-date décor and appliances and, of course, maintaining a decent quality-price ratio so our customer benefit of a good value. The next big renovation project is to renovate our reception and lobby. And after that, we plan some major renovations of our rooms and hallways in order to offer a more modern feel but yet still focusing on comfort and simplicity. This should be finalized over the next 4 years. For the benefit of other travellers, I invite everyone to take a look at as much picture as possible before booking a hotel. So you really get the true feel of the hotel you're booking. Once again, thank you very much for taking the time to post this review. We would be pleased to have you stay with us at the Best Western Plus City Centre Quebec the next time you are in Quebec City. Kind regards, Geneviève Hébert, Product Quality & Guest Service Manager

"Update in the works."

3
15/07/2016

View from our room was onto the parking lot and other rooms of hotel. The room was clean, quiet and beds comfortable. The parking and front desk staff were pleasant and informative. The distance to the old City by foot was far but by bike or bus was okay. Be careful this City has a very BAD reputation for Bike Thefts!

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Megan L., thank you for your comments concerning your stay at the Best Western Plus City Center Quebec. It is always gratifying to know that our performance was effective and appreciated. Concerning your comments on Quebec City's reputation for bike thefts, well, I couldn't tell whether or not we have this reputation or not, but, please be assured that our hotel takes every reasonable precaution to safeguard the personal belongings of our guests. However, like in any parking lot, personal belongings are never fully safe as general public has access to it, and therefore, we always recommend our guests to take all personal belongings with them and never recommend to leave them into the car while the car is being parked. We are pleased to securely store guests' bicycles or other sport equipment like skis, snowboards, etc. Undeniably, our central location in the Lower Town is a not to be missed benefit of our hotel as the majority of the must see attractions can be easily accessible by walk, bus, taxi… or bike! In fact, according to Google Maps, there is actually 1.2 km (0.75 miles) that separates our property from the entrance of the Old City. Depending on traveler's skills, we always tell our guests that we are located 15 minutes by walk from the Old City as it is uphill to go. And then, to come back, it is about 10 minutes as you go down the hill. The cultural and artistic diversity of our area offers the opportunity for our customers to experience a typical Quebec urban world and being housed within walking distance of the major attractions. However, it should be noted that our neighbor, Place Jacques-Cartier, the turning point of the city center is getting a major makeover. In fact, from Monday to Friday from 7am to 17h, the noise level may be higher than usual. We work daily to provide the best stay possible to our customers and our front desk staff is at your disposal for any comments, concerns or information requests. Again, thank you very much to have taken the time to share your positive experience with other travelers. It was a true pleasure to have you stay with us and I wish we will have the pleasure to welcome you among us at the Best Western Plus City Center Quebec again for your next trip to Quebec City. Cordially, Geneviève Hébert, Quality Product & Guest Service Manager

"Spacious, quiet room"

4
12/07/2016

My sister and I stayed here over the weekend. We were placed on the business executive floor with a room overlooking the atrium. The room was a nice size and the beds were comfortable. For a hotel, it was the quietest room I have been in. I don't recall hearing doors slamming or people outside the room. What a pleasant surprise. The front desk staff was very helpful and nice as well. There were a few local restaurants nearby that made for a short walk for some breakfast. It was a bit of walk into Old Quebec from the hotel with several large hills, but we enjoyed the exercise and learned the route very quickly. I would definitely consider this location if I were back in Quebec City in the future. It's been years since I stayed in a Best Western and I was quite pleased. We did not try the bar or onsite restaurants or other amenities so I can not comment on those.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Gatorhon, thank you for your great review concerning your stay at the Best Western PLUS City Centre Quebec. I appreciate that you took the time to share your satisfaction online. Being responsible for quality product assurance and guest service for the hotel, I must say that reading that our property provided you the “quietest room you have been in” is amazing! We put all our efforts in creating this comfortable and calm atmosphere and it is when guests provide us with their feedback that we are able to orientate our work. We are happy to read that you enjoyed your stay with us. Indeed, our great location, our devoted staffs and, let's not forget, our incredible guests, give us the opportunity us to constantly improve our performance and I want to sincerely thank you for being a great part of this amazing process. Concerning your room that overlooked on the atrium, some people really like them, and some other people don't. Actually, these rooms are larger than exterior rooms and often have beds that are facing each other instead of being side by side which permits more intimacy for families or two couples traveling together. On the other hand, they do not provide a lot of natural light and window don't open and there aren't any view on the city. Since there are only 24 of them out of 177 rooms, we invite TripAdvisor readers to note that it is always a pleasure four our front desk clerks to mark down our clients preferences concerning the view of the room upon reservation, check in or even upon check out in the offing of a future stay. We will always do our best to meet the demands of our guests. To conclude, as you may have noticed during your stay, we wish to inform all travelers of important changes in the urban landscape near the hotel, i.e., revitalizing work is currently underway at the Place Jacques Cartier located right in front of our hotel. The active phase of the work is Monday through Friday, 7am to 5pm. Consequently, the sound level may be slightly higher during this period. While this is completely out of our control, we would like to apologize for any possible inconvenience. Once again, thank you for your contribution. We look forward for your next visit! Best regards. Geneviève Hébert, Quality Product & Guest Service Manager

"Good Hotel in the heart of city!!!"

4
11/07/2016

Room was nice and spacious. The amenities in the room were nice and clean. If you wanna walk around explore the city this place would work great. Situated downhill it takes just 10-15 mins walk to reach the old Quebec town. For the price paid the I expected the breakfast to be included but that was not case. Had to pay 15.99 for the breakfast buffet. But the food selection and the quality was very good. Overall a comfortable stay and will comeback again.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear travelmadCA, I want to thank you very much for this review concerning your recent stay with us. I am sincerely happy to read that you enjoyed your stay with us and that you will come back again! Our location “in the heart of city” is indeed ideal to discover the beauties of Quebec City. Concerning the fact that you would have liked to have free breakfast included, unfortunately, many customers suppose that parking and/or breakfast is included and don't read the information before reserving online and end up being disappointed. It is true that the majority of Best Western hotels are located by highways or on the outskirts of main cities and do serve free self-serve continental breakfast as they don't have a restaurant on-site. However, each Best Western branded hotel is independently owned and operated so facility may vary from one to the other. As we are a full service Downtown hotel, our on-site restaurant serves hot full American breakfast at nominal fee, which consist of a choice between a full American buffet at 15.95$ plus taxes or a multiple choices “à la carte” menu at varied prices. I am glad you enjoyed the buffet! To conclude, I would like to inform all travelers of important changes in the urban landscape near the hotel at the Place Jacques Cartier. The construction site is active Mondays to Fridays between 7 am until 5 pm, and thus, noise level could be higher than normal. We are actually taking all possible measures, and we have very capable staff present onsite 24/24, 7 days on 7 to ensure our guest the most quiet, enjoyable and comfortable stay possible. While this is completely out of our control, we would like to apologize for any possible inconvenience. Again, thank you for your comments. We look forward for your next visit! Cordially, Geneviève Hébert, Quality Product & Guest Service Manager

"Ovepriced and dated hotel with far from friendly staff"

2
10/07/2016

There is nothing 'Plus' about this hotel. There is a $25 parking fee, though no staff will share information on the $5 underground parking across the street. Upon arrival, amidst construction, the lobby is crammed, and there was no where to park for valet parking on the street. When we finally got checked in after a very un efficient process, they had us in a damp, smelly corner room on a low floor of a busy intersection; despite our request for a quiet location upon booking. It was agonizing and time consuming to change rooms while waiting for one of two desk clerks during this music festival weekend. The second room isn't in any better condition, with damp and smelly carpet, peeling wallpaper and an air conditioner that rivals a Lada. Room service was fair, only tucking in the sheets and not finishing pillows. Linens and towels are due to be replaced. The room and hallway do not appear to have been vacuumed during our 3 day stay, if they were perhaps it's time to acquire a newer vacuum. The restaurant is dark, overpriced and I certainly wouldn't recommend it considering you can walk a block to amazing cafes and boulangers for local, authentic fare. The pool deck is hazzardous, far too slippery: warning. The location is good, if you don't mind walking. We won't be returning.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Nroy2002, thank you for taking the time to post your comments concerning your stay at the Best Western Plus City Centre Quebec. All comments are welcomed as we use them to orientate our work. I am disappointed your stay at our hotel did not live up to your expectations in many matters. We put all our efforts in providing guests with well-appointed rooms and convenient facilities, focusing on service, cleanliness and comfort. Concerning your comment on parking, actually, our optional valet parking service is available for our guests at 24$ plus taxes per night, with in and our privilege. With scarcity of parking spaces in Downtown area, and also because we don't own any parking lot, we do charge our guests for parking. We sincerely believe our valet service provides a simple and secure place for your car with unlimited in an out privilege. It is a service we offer and therefore, it is not mandatory. The parking lot you refer to is indeed offering a few parking spots at 5$, at night only, because during the day, these spots are all reserved by Downtown workers holding monthly vignettes. From 7 am, the penalty payable for exceeding even just a few minutes the end of the period is excessively expensive, several dollars per additional minute. Therefore, using this parking lot means you need to find an alternative for your car as early as 7 am and all day long until 9pm. While this may be convenient for a portion of our customers, the majority will choose to leave the car in the care of our valets and explore the city on foot instead of using their car and having, once again, pay for parking in the Old City and other attractions. It is sad you didn't find great value in our property. We understand that customers have a wide choice of hotels to choose from for the accommodation in the Quebec City area. That is why our rates and pricing constantly reflect the current market conditions based on the demanded dates of travel. Therefore, we invite all travelers to always conduct shopping sessions prior traveling in order to compare various booking methods to fit their accommodations needs and budget to make sure to obtain the best available offer based on their exact travel dates. To conclude, I want to thank you once again for your time. It was a real pleasure to have you stay with us and we hope you will change your mind and give us another opportunity to welcome you again the next time you are in town. Best regards, Geneviève Hébert, Quality Product & Guest Service Manager

"Great room, location and service just a 15 minute walk from the gates of the old city"

5
09/07/2016

Spotlessly clean hotel throughout. Room was comfortably sized for 2 adults. Bed was very comfortable. Everything worked as it was supposed to. Staff were superb. Cafe-In restaurant was very good. Just a 12 minute easy walk from the VIA Rail station. Old City Bus tour stop #2 is 3 minutes away and is a great way to get back and forth if the weather is poor or your walking tour has tired you out.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Cher Martin B., thank you for this most complete review about your stay at the Best Western Plus City Centre Quebec. Your feedback is appreciated. We proudly participate in the Best Western International cleaning program “I Care Clean” that sets new standards for customer care. Participating in this program means using advanced cleaning techniques and products to deliver clean room to our customers daily. Actually, cleanliness, service and comfort are our top priorities. So we are glad you noticed it. I am also happy that you enjoyed our great location near everything which makes it easy to explore: 1.2km from the entrance of the Old City, 1km from the Train and Bus Station “Gare du Palais”, 2km from the Old Port and Cruise Terminal, 2km from the famous Chateau Frontenac, 3km from the Videotron Centre and so it goes. All of those main points on interest are accessible by walk, public bus or cheap taxi ride. And you are right; our neighbourhood, Nouvo St-Roch is the hot spot for foodies and is worth being discovered! Now, I would now like to advise all booking.com users that our neighbor is getting a major makeover. In fact, a 20 story building and an underground parking is actually in construction at the Jacques-Cartier Place, promising to become the center stage of downtown Quebec. We are very excited about those great news. We work daily to minimize the construction impact on the high quality of service and sleep we always provide. Of course, noise could be louder from Monday to Friday, 7 am to 5 pm, but we are always available to answer all requests or any concerns you may have. Again, thank you for your great review. It was a true pleasure to have you stay with us and we look forward to welcome you again at the Best Western Plus City Centre Quebec the next time you are in Québec City. Best regards. Geneviève Hébert, Quality Product & Guest Service Manager

"Very nice stay"

4
08/07/2016

I highly recommend staying at the Best Western Plus City Centre! From early check-in to late check-out, a clean and comfortable room, friendly staff, this hotel really made our stay in Quebec City, a wonderful one.. The little things make the difference: A front desk employee printed off a google walking map for my daughter and I. They also charged my KOBO when asked. They provided us with bowls and cutlery minutes after phoning it in at the Reception desk. It's the little personalized touches that made the difference and I would definitely stay here again! Well worth it!! :) Oh yes, loved the mini fridge in the room. We were able to buy breakfast and lunch items and keep them cool. Saved us some $$. Always a bonus!

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Bianca, I want to thank you warmly for this most generous review concerning your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to share your satisfaction with other fellow travellers. It is always gratifying to know that our performance was effective. I am especially happy to read that you appreciated our dedicated, efficient and multilingual staff members. We always strive to ensure that our staff always takes time to interact with guests by suggesting activities, recommending restaurants, showing directions, etc. Taking care of our guests is the best part of our job, and we love it! It is a true a pleasure to read that you notice the passion that animates our staff. When working in service like we do, recognition is as important as the salary! As part of the Best Western Largest hotel's family, our property embraces its continued dedication to lead the hospitality industry in customer care. I am proudly passing on your comments to the entire team, knowing that it will serve as an inspiration to continue our efforts in leading the industry in customer relation. Also, as you probably noticed during your stay, we wish to inform all travellers of important changes in the urban landscape near the hotel. Indeed, as part of on-going efforts to improve the St-Roch district, revitalizing work is currently underway, including the remodeling of Place Jacques Cartier, the building of a mixed residential and commercial 20 floor tower, the establishment of a new underground parking and the expansion and modernization of the Gabrielle-Roy library. The active phase of the work is Monday through Friday, 7am to 5pm. Consequently, the sound level may be slightly higher during this period. While this is completely out of our control, we would like to apologize for any possible inconvenience. Rest assured that our staff is totally dedicated to making your stay the most enjoyable. Once again, it was a true pleasure to have you stay with us. W we look forward for your next visit! Best regards. Geneviève Hébert, Quality Product & Guest Service Manager

"Nice & clean"

4
06/07/2016

I was a little nervous booking at The Best Western. I have stayed at some BW's that were quite run down. This location was really good!! The lobby was always busy but the staff were very helpful. Our room was very very clean!!! Location - it is an up hill hike to the Old City. We enjoyed the 20 min walk but agree with the other comments - if you are out of shape - take a taxi or stay closer to the old city. We enjoyed eating and shopping in the local neighbourhood on St.John Street. There is a beautiful Catholic Church very close to the hotel. I would definitely stay at this hotel again and have recommended it friends/family!!

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Anne-Marie A., thank you for your comments concerning your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to post them and I am happy to read you would stay again with us and recommend us to your friends and family! You definitely made the right choice in overcoming your concerns about our Best Western hotel. Actually, each Best Western branded hotel is independently owned and operated so facility may vary from one to the other. However, a good thing to know is that every BEST WESTERN hotel meets the high-standard requirements of AAA/CAA - meeting a minimum Two-Diamond or Three-Diamond rating. Since a few years now, Best Western hotels in North America has been divided in 3 different banners to better suit guests expectations; “Best Western”, “Best Western Plus” and “Best Western Premier”. “Best Western” properties are those with amenities and characteristics for guests seeking more than satisfaction of basic travel needs, “Best Western Plus” are those providing guests with a more upscale experience emphasizing consistency of concept throughout and “Best Western Premier” are the properties possessing a conspicuous atmosphere of refinement and style. Here's one last tip: looking at as many pictures as you can prior booking a hotel is a good way to see ahead the general feel of one property. We have many photos available on several websites. BEST WESTERN PLUS hotels like ours always offer that little something extra. From well-appointed rooms to modern amenities, they're thoughtfully designed to suit the needs of any business or leisure travelers. So thank you very much to have noticed it! Concerning our location, like you kindly mentioned, if travellers prefer not to walk, sharing a cab from the hotel in indeed a good idea. It costs is about 10$ to reach the entrance of the Old City. Otherwise, public transportation is also a great option because busses pass right beside our hotel every 5 to 10 minutes so it is easily accessible. Actually, we are very proud of our privileged location in the city. There are plenty of things to see and do in the Nouvo St-Roch District and it permits you to truly live Quebec City is a less touristy environment. However, it should be noted that our neighbor, Place Jacques-Cartier, the turning point of the city center is getting a major makeover. While this is completely out of our control, we would like to apologize for any possible inconvenience. Again, thank you for your comments. It was a true pleasure to have you stay with us and it will still be a pleasure for your next visit! Best regards. Geneviève Hébert, Quality Product & Guest Service

"Lost cameras & tablet"

2
06/07/2016

We checked out very early (5:45 a.m.) the morning of July 1, 2016. We asked the front desk to break a bill to tip the valet. My husband set his camera bag down to take out his wallet and left the bag in front of the front desk. When we called to see if they had it, we received poor and unfriendly service, had to wait 3 days to get a reply (by email) from the lost and found to say the bag was not found. This bag had 2 Olympus cameras (1 silver regular digital camera and 1 red Tough waterproof digital camera) and a Samsung tablet with a black and white newsprint case. We have lost our valuables as well as our irreplaceable pictures. As we were on the only guests checking out at that early time, we feel the staff there are not honest or trustworthy.

"A little of France in North America!"

4
03/07/2016

A very good hotel, located right downtown and just a short walk from the old quarter of Quebec City. An excellent restaurant is located in the hotel, along with a bar/bistro, and there is a varied selection of eateries around the immediate area. The room was very comfortable and clean, and the reception staff were most helpful and welcoming. At the time of our stay, the hotel also welcomed dogs, and provided treats and food bowls for our pet, as well as making a great fuss of him when checking in. Would definitely stay at this hotel again, as well as recommending it to others.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear BroomJockey, thank you for this great review about your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to publish it on tripadvisor. It is always gratifying to know that our performance was effective and appreciated. Quebec City being a French speaking city, I can certainly imagine a lot of visitors feel like they are in France. Actually, there is even more than the language that we inherited from our French cousins. This heritage can be seen in our architecture, our culture, our food for instance. You are right, as we are a pet friendly hotel, we do welcome pets weighing less than 80 pounds / 36 Kilos (excluding exotic animals) for 15$ per night, a maximum of 90$ per week for cleaning purpose, except service dog, they stay free. Also, as you mentioned, our neighbourhood, Nouvo St-Roch is the hot spot for foodies and is worth being discovered! Within 2 minutes walk, our clients have access to St-Joseph St. where many various restaurants, unique shops, modern art galleries, coffee shops, pubs, theaters, concert halls and many more. Undeniably, our central location in the Lower Town is a not to be missed benefit of our hotel. The cultural and artistic diversity of this area offers the opportunity for our customers to experience a typical Quebec urban world and being housed within walking distance of the major attractions. However, I would now like to point out that our neighbor is getting a major makeover. In fact, a 20 story building and an underground parking is actually in construction at the Jacques-Cartier Place, promising to become the center stage of downtown Quebec. We are very excited about those great news. We work daily to minimize the construction impact on the high quality of service and sleep we always provide. Of course, noise could be louder from Monday to Friday, 7 am to 5 pm, but we are always available to answer all requests or any concerns you may have. Again, thank you for your great review. It was a true pleasure to have you stay with us and we look forward to welcome you again at the Best Western Plus City Centre Quebec the next time you are in Québec City. Best regards. Geneviève Hébert, Quality Product & Guest Service Manager

"Good location depending on what you want"

4
30/06/2016

As others have said it is a 25 minute walk up a hill to get to the old city. But the old city can be pretty crazy, swarmed with people and difficult to drive. The Best Western is in the more normal part of the city. There are reasonable priced bars and restaurants nearby, but you can get to the old city when needed, and have a less hectic time. In some ways the hotel seems budget- doesn't look great on the outside, construction nearby. The AC was the noisy on-off type. But the rooms and bathroom were large, pretty quiet in the room. Great bi-lingual staff very helpful with directions. Restaurant is good as is the coffee shop. We were glad we stayed here.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear troutmask69, thank you very much for this positive review following your stay at the Best Western Plus City Centre Quebec. Your feedback is appreciated. Indeed, our great location, our devoted staffs and, let's not forget, our incredible guests, give us the opportunity us to constantly improve our performance and I want to sincerely thank you for being a great part of this amazing process. You described our location pretty well. Of course, the time to walk may vary from one person to the other but if you enter an itinerary departing from our hotel up to the entrance of the Old City using the google maps pedestrian tool, it estimate the walk to 15 minutes. We never recommend our guest to drive up to the Old City because it is easy to get lost and parking is very hard to find and very expensive. As I often say, our location provides the best of both worlds. As we are not directly inside the walls of the old city, but near of it, there are still plenty of things to see and do in the Nouvo St-Roch District and it permits you to truly live Quebec City is a less touristy environment. Moreover, we are still pretty centrally located. We are near of everything: 1.2km from the entrance of the Old City, 1km from the Train and Bus Station “Gare du Palais”, 2km from the Cruise Terminal, 2km from the Old Port, 2km from the famous Chateau Frontenac and so it goes. All of those main points on interest are accessible by walk, public bus or cheap taxi ride. To conclude, I wish to inform all travelers of important changes in the urban landscape near the hotel. Indeed, revitalizing work is currently underway at the Place Jacques Cartier located in Front of our hotel. The active phase of the work is Monday through Friday, 7am to 5pm. While this is completely out of our control, we would like to apologize for any possible inconvenience. Once again, thank you very much for taking the time to write this review. We would be pleased to have you stay with us the next time you are in Quebec City. Best regards, Geneviève Hébert, Quality Product & Guest Service Manager

"Papa & Mama"

5
29/06/2016

Good location, many things are in walking distance. Quiet and comfortable. Friendly staff, we were worried about the language barrier......LOL, everybody speaks English. Very clean room. Awesome shower in the executive king size room. Will come again.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Hajnika, thank you very much for taking the time to post your comments concerning your recent stay with us at the Best Western Plus City Center Quebec. Papa and Mama sure needs a gateway once in a while ;-) Did you know we provide free crib for infant so you don't need to pack one? I am happy to read that you overcome the language barrier and enjoyed our friendly and multilingual staff members as well as our great location near everything which makes it easy to explore: 1.2km from the entrance of the Old City, 1km from the Train and Bus Station “Gare du Palais”, 2km from the Old Port, 2km from the famous Chateau Frontenac, 3km from the Videotron Centre and so it goes. All of those main points on interest are accessible by walk, public bus or cheap taxi ride. And you are right; our executive rooms are much appreciated for their very large Italian style shower. Actually, all of our room categories offer the same level of quality and cleanliness and offers standard high quality natural memory foam mattresses, 40 inch HDTV flat screen, free high speed wireless Internet access, a compact fridge, clock radio with auxiliary port compatible mp3 players, electronic lock, a large safety deposit box and a work area including a large full table and ergonomic chair on wheels. For peace of mind, our business rooms located on the upper floors offer extra soft bathrobes, a precision mirror and deluxe bath products. To experience the ultimate relaxation, our executive rooms are located in a private section of the hotel. In addition to the amenities offered in the business room, each of these executive rooms provide a luxurious bathroom with a huge deluxe glass shower with rain shower knob. I would now like to advise all tripadvisor travelers that our neighbor is getting a major makeover. In fact, a 20 story building and an underground parking is actually in construction at the Jacques-Cartier Place, promising to become the center stage of downtown Quebec. We are very excited about those great news. We work daily to minimize the construction impact on the high quality of service and sleep we always provide. Of course, noise could be louder from Monday to Friday, 7 am to 5 pm, but we are always available to answer all requests or any concerns you may have. Again, thank you for your great review. It was a true pleasure to have you stay with us and we look forward to welcome you again at the Best Western Plus City Centre Quebec the next time you are in Québec City. Cordially, Geneviève Hébert, Quality Product & Guest Service Manager

"Really nice and quiet"

4
28/06/2016

I am still here as I write this...very happy thus far. We parked our rental car a couple of blocks away for much cheaper than the hotel...so that's a money saving option. It is a hike to the Old City, but there is an elevator right beside the stairs. I would not want the noise or expense of being in the old city center...nice bakery just a couple of blocks over on Joseph. The staff are very nice and helpful. The room had everything one needs for a pleasant stay (Keurig, iron, robes, wifi). Highly recommended!

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear SuziQinTexas, I want to thank you very much for this great review concerning your stay at the Best Western Plus City Centre Quebec. We are glad you enjoyed your family stay in Quebec City. I am happy to read that you enjoyed our great location. Indeed, we are located downtown Quebec City, in the Nouvo St-Roch district to be more precise, a new tourist destination born in dynamic sector of the capital, on the sidelines of Old Quebec. We like to think that our position provides the best of both worlds. As we are not directly inside the walls of the old city, but near of it, we are easier to drive to because you avoid the vey singular street configuration of the historic Old Quebec. And there a still plenty of things to see and do in the Nouvo St-Roch District and it permits you to truly live Quebec City is a less touristy environment. Moreover, we are still pretty centrally located. We are near of everything: 1.2km from the entrance of the Old City, 1km from the Train and Bus Station, 2km from the Cruise Terminal, 2km from the Old Port, 2km from the famous Chateau Frontenac, 3km from the Videotron Centre and so it goes. All of those main points on interest are accessible by walk, public bus or cheap taxi ride. This also leads me to draw your attention to the fact that, as you may have noticed during your stay, important changes in the urban landscape near the hotel are happening. Indeed, as part of on-going efforts to improve the St-Roch district, revitalizing work is currently underway at the Place Jacques Cartier located right in front of our hotel. While this is completely out of our control, we would like to apologize for any possible inconvenience. Once more, thank you for your contribution. It was a true pleasure to have you stay with us and we would love to see you again the next time you are in Quebec City! Best regards. Geneviève Hébert, Quality Product & Guest Service Manager

"OK stay"

3
24/06/2016

The value for Quebec City is decent. I booked on priceline and got a good rate. However, its a 25 min walk to old Quebec and the return trip is all up hill. We used ubber a few times and it cost $8-10, but they were not running overly late on a weekend. The hotel is a bit more dated than I expected. The room was fine, nothing special, but clean. It suited our needs. The beds were comfortable but the pillows were pretty flat so I woke up to some neck pain. The staff is friendly and helpful. There aren't many great options for parking in the area so add $24 + tax per day for valet parking. If you're willing to walk a few blocks there are some lots around; you might save $10/day. Of course all of the signage will be in French.

Genevieve_Hebert123, Responsable relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Bonjour Mr Nick P., Thank you for taking the time to post your review concerning your stay at the Best Western Plus City Centre Quebec. We are glad you enjoyed your stay with us. As the service, cleanliness is one of our most important priority and we are very proud to read that you enjoyed the quality of our establishment! I was pleased to share your good comments with our housekeeping staff, which strive daily to offer our guests the most comfortable stay as possible. Concerning the valet service, our 24.00$ plus taxes, per car, per night valet service provides you a simple and secure place to park with unlimited in an out privilege. This option is the easiest solution to avoid guests from struggling to find parking. All you need to do is give your keys to our staff and they will take care of everything. Anytime you need to get your car back, simply ask for it 15 minutes in advance and here you go! However, I would like to precise that the valet service is absolutely not mandatory and self-parking is available in other parking lots near the hotel. To avoid further costs related to parking during your visit of the city, we strongly suggest travelers to leave their car in the hotel's parking lot and visit the city by foot or bus since there are fees to park into the whole downtown area. Our location is also very central; according to Google Maps, there is actually 1.2 km (0.75 miles) that separates our property from the entrance of the Old City, so as it is uphill to go, we prefer to tell our guests that we are located 15 minutes by walk from the Old City. And then, to come back, it is about 10 minutes as you go down the hill. The Nouvo St-Roch is also very entertaining. On St-Joseph Street, main street of the district, there is a variety of restaurants, boutiques, bars and theaters. Neither of these services is more than five minutes walking away from the hotel! I am glad you enjoyed our location and that you took advantage of the hotel's neighbourhood. Also, I would like to advise all TripAdvisor readers that our neighbor is getting a major makeover. In fact, a 20 story building and an underground parking is actually in construction at the Jacques-Cartier Place, promising to become the center stage of downtown Quebec. We are very excited about those great news. We work daily to minimize the construction impact on the high quality of service and sleep we always provide. Of course, noise could be louder from Monday to Friday, 7 am to 5 pm, but we are always available to answer all requests or any concerns you may have. It was a pleasure to have you stay with us and we hope you will visit us again at the Best Western Plus City Centre Quebec the next time you are in Québec City. We look forward to it! Joannie Assistant Lodging Manager

"great bed and great service"

5
23/06/2016

My granddaughter and I had a fabulous week in Quebec City and much of it was due to the friendly helpful service we received at the hotel. The arrangements they made to us with tours and restaurant suggestions were perfect. We spent 7 days and were able to see and do every thing we wanted to and more. The pool was nice, too, but I wanted a place to enjoy the outside areas and the construction around the hotel made it rather difficult to do that. It was close to shopping and the Red bus pickup. We felt like we were abroad yet everyone could speak Ehglish!

Genevieve_Hebert123, Responsable de la réception at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Bonjour ! We thank you for giving us your feedback on your last visit to the Best Western City Centre Quebec. We appreciate you taking your time to give us your feedback. Especially since they are so positive! We try to make constant efforts in order to stand out from our competitors and our customers that the comment is greatly appreciated. We try to educate our employees about the importance of customer service and customer satisfaction. Your comments make us very pleased and will be posted at the sight of all the hotel staff to encourage us in our efforts to offer customer service that stands out. Indeed, travelers appreciate the fact that we are located within walking distance of most major attractions and events in the beautiful city of Quebec such as the Old City, the Old Port, the cruise terminal, the Parliament Hill, the convention center and many more! We are also neighbor of a city bus terminal (RTC) which allows people traveling without a car to move easily between different parts of the city and its suburbs. Also, it is true that we are very close for all shops, as well as the Red bus pîck-up. Now, I would like to take the opportunity to provide more details on the above mentioned constructions. Undeniably, our central location in the Lower Town is a not to be missed benefit of our hotel. The cultural and artistic diversity of this area offers the opportunity for our customers to experience a typical Quebec urban world and being housed within walking distance of the major attractions. However, it should be noted that our neighbor, Place Jacques-Cartier, the turning point of the city center is getting a major makeover. In fact, from Monday to Friday from 7am to 5pm, the noise level may be higher than usual. We work daily to provide the best stay possible to our customers and our front desk staff is at your disposal for any comments, concerns or information requests. Again, we thank you for this generous review and hope you will stay with us at the Best Western Plus City Centre Quebec the next time you are in Québec City. Best regards. Joannie Assistant Lodging Manager

"Very Pleasant Stay at Best Western Plus"

4
22/06/2016

My husband and I stayed at the Best Western Plus for three nights whilst touring Candada. Quebec was by far one of my favourite places although it's not cheap. The hotel was relatively cheap for the area at £170.00 for three nights. This is likely because it's a little on the outskirts and it's a fairly long walk into Old Quebec. The public transport unlike Tornonto and Montreal isn't the best but taxis are relatively cheap. Reception staff were friendly and helpful and quick to provide maps of the area, order taxis for us etc. The hotel is very clean and well maintained. There are computers which are free to use for guests and free wifi or faster wifi for a small charge. There is a swimming pool and a coffee shop and restaurant within the hotel. We ate at both and found them to be OK. The hotel room was spacious, clean and of a high standard. The bed was large and comfortable, with a nice big TV, free use of a safe, ensuite bathroom etc. Although a free breakfast was not included in the price of the hotel a breakfast was available at the hotel. There are plenty of places to eat and drink within a short walk of the hotel. Should I return to Quebec I would stay at this hotel again.

Genevieve_Hebert123, Assistant Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear CA1CAT, Thank you for your comments concerning your stay at the Best Western PLUS City Centre Quebec. Your contribution is very much appreciated. I appreciate that you took the time to post them and I am grateful that you let us know of your satisfaction. I am glad you appreciated most of our facilities. Cleanliness, service and comfort are our top priorities and when we receive comments such as yours it confirms that our efforts to constantly improve our services are not made in vain. I am proudly passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. I am glad that you enjoyed our great neighborhood full of restaurant of all styles and prices in addition of different boutiques. In fact, according to Google Maps, the walk to reach the walls of the Old City is 1.2 kilometers long and in part uphill. It takes about 20 minutes within walking distance of the Old City from our hotel and less than 15 minutes for the return. The Chateau Frontenac is at the end of the Old City part so it can indeed take 30 to 35 minutes to walk to go. Here's a tip: a good way to save a few steps is to take the public transportation for about 3,25$ per person or sharing a taxi-cab for about 10$ to go, and then walk around and come back to the hotel by walk! Also, we would like to advise all TripAdvisor readers that our neighbor is getting a makeover! Therefore, work can be done between 7 am and 5 pm from Monday to Friday at the Place Jacques-Cartier across the street. Noise could be louder than usual and we may ensure you that we are taking all measures possible to offer you the most enjoyable stay as possible. We are very excited to see the results, but for now, we can happily observe the work progress! Again, thank you for a most complete review. It was a true pleasure to have you stay with us and we hope you will visit us again at the Best Western Plus City Centre Quebec the next time you are in Québec City. Best regards, Casandra-Kim Chouinard, Assitant Manager

"Good stay!!!"

4
21/06/2016

I stayed at the Best Western Plus in Centreville for one night. I really enjoyed my stay. The living area and the bathroom are spacious and very clean. I tend to like rooms with a modern decor, but really enjoyed the traditional decor in the Executive King Room. This hotel is an excellent value for the price. Regardless of the comfort of the room, I would have rated my stay very high because of Anne-Julie, Nicholas and Michael. Anne-Julie is extremely nice, personable, informative and helpful. She goes over and beyond to make sure you are fully informed about the area and that you enjoy your stay. At the time I checked in, there were so many others checking in so I assumed I was another face in the crowd. I was shocked and impressed when she remembered my husband and I when we returned to the hotel later from a wonderful trip to the falls due to her excellent advice on how to get there. Later, we dined at the Bistro. Again, stellar customer service. The restaurant was close to closing time but Nicholas treated us as if we were his first customers of the day. He was very kind and friendly. We were able to enjoy our dinner without feeling rushed or if we were imposing on his quitting time. Upon departure, Michael rounded out the great customer service. He was very kind and secured a cab for us. Hands down this is among the best customer service that I have received. Quebec City is great and coupled with our amazing experience at BW, we regretted our decision to only spend one day/night. We would have loved to stay longer if our schedule permitted. About the location, it is very close to everything IF you are a walker. If not, the public transportation system is excellent and right outside the door step. (Sidebar: You need to be somewhat fit because of the hills and inclines to get to the old city).

Genevieve_Hebert123, Assistant Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Bonjour Mrs. TrinaGO, Thank you for your comments concerning your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to post such a great review. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. It is always gratifying to know that our performance was effective and appreciated. Since the service is our first priority, we are continuously improving our level of performance to offer our customers the most amazing experience as possible and we sincerely thank you for your appreciation. We are very proud of our privileged location in the city, making almost all of Quebec sight and attractions easy to reach for our guests by walk. We are indeed perfectly suited to discover the old walled city, which is 1.2 Km from the hotel or about 15 minutes within walking distance, but also many other interests. The walk will lead you through our neighborhood, the Place Jacques Cartier. Actually, it is getting a major make over. In fact, a 20 story building, indoor parking and public place is currently under rebuilding, becoming the centre stage of the Nouvo St-Roch. Construction site is active Mondays to Fridays between 7 am until 5 pm, and noise level could be higher than normal depending on the nature of the work done. There are no constructions underway during weekends. We are actually taking all possible measures, and we have very capable staff present onsite 24/24, 7 days on 7 to ensure our guest the most quiet, enjoyable and comfortable stay. Again, thank you for your feedback. It was a true pleasure to have you stay with us and we hope you will visit us again at the Best Western Plus City Centre Quebec the next time you are in Quebec City. Sincerely, Casandra-Kim Chouinard, Assistant Manager

"Wonderful staff"

5
20/06/2016

Our first time to Quebec City. The woman who checked us in was delightfully polite, patient and an intricate part of making our trip amazingly enjoyable. She answered multiple questions, offered advice that later turned out to be 100% accurate.

Genevieve_Hebert123, Assistant Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Bonjour Ken R, Thank you for your most generous comments concerning your stay at the Best Western Plus City Centre Quebec. I'm glad that you took the time to post them. The perfect 5/5 score you gave us is really appreciated. Your comments will be passed on to our staff, knowing that it will serve as an inspiration to continue their efforts in leading the industry in guest satisfaction. Pleased guests is our staff's greatest reward! Again, thank you for your feedback. It was a true pleasure to have you stay with us and we hope you will visit us again at the Best Western Plus City Centre Quebec the next time you are in Quebec City. Best regards, Casandra-Kim Chouinard, Assistant manager.

"Enjoyable stay in business floor room"

4
16/06/2016

Pros: Spacious well equipped room, friendly and helpful staff, lovely pool Cons: Quite a walk to Old Town Stayed three nights in this hotel and found the front desk staff very accommodating and received a nice welcome gift bag. Room itself was clean, very well equipped and contained a bed made for a giant, had a great nights sleep!

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear TheTravellingNess, thank you for this great review about your visit at the Best Western Plus City Centre Quebec. I appreciate that you took the time to post it and share your thoughts with the TripAdvisor community. Whether our guests are here for a romantic getaway, a family escape, a trip with friends or for business, our great location downtown Quebec City along with our product and services makes it a great choice for an optimal quality-price ratio. I am happy to read you enjoyed our accommodating staff and that you had great nights sleep! I don't know if you noticed it during your visit, but I would like to put to everyone's attention that important changes in the urban landscape near the hotel are happening. As part of on-going efforts to improve the St-Roch district, revitalizing work is currently underway, including the remodeling of Place Jacques Cartier, the building of a mixed residential and commercial 20 floor tower, the establishment of a new underground parking and the expansion and modernization of the Gabrielle-Roy library. The active phase of the work is Monday through Friday, 7am to 5pm. Consequently, the sound level may be slightly higher during this period. While this is completely out of our control, we would like to apologize for any possible inconvenience. Rest assured that our staff is totally dedicated to making your stay the most enjoyable. Again, thank you for your time. We hope that we will have the pleasure to welcome you again soon. Best regards. Geneviève Hébert, Quality Product & Guest Service Manager

"Disappointed"

2
16/06/2016

After a long day of riding I expected much more from the Best Western chain. The place is clean and comfortable but the welcome was less than what was expected. They offered a gift on check in of a bottle of water and your choice of a bruised banana or an apple. Really most other Best Westerns this comes complimentary not a special gift! Location doesn't seem the safest outside the hotel.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Paul B., thank you for providing us with your feedback following your recent stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to post it. As part of the Best Western Largest hotel's family, our property embraces its continued dedication to lead the hospitality industry in customer care. Your comment on our welcome service truly afflict us and I apologize that it didn't live up to your expectations. Actually, Best Western hotels in North America must provide such welcome snacks to all Best Western Rewards that reached the Ellite Level as a recognition of their loyalty. The snack must be a beverage, and 2 different edible snacks. Therefore, we opted for healthy options such a bottle of water, a fresh fruit and a granola bar which we not only offer to Ellite Best Western Rewards members but to all guests that are Best Western Reward members as well as to guests that reserved either the business or the executive class rooms as a privilege. It is generally well appreciated. And concerning our location, let me reassure you, Quebec City is one of the safest cities in Canada! Now, as you probably noticed during your stay, we want to make sure that all travelers are informed that our neighbor, the Place Jacques Cartier, is getting a major makeover. The construction site is active from Monday to Friday between 7 am and 5 pm. Consequently, the noise level could be greater than normal. We are actually taking all possible measures, and we have very capable staff present onsite 24/24, 7 days on 7 to ensure our guests the most quiet, enjoyable and comfortable stay possible. Again, thank you for your feedback. It was a true pleasure to have you stay with us and we hope you will stay with us again the next time you are in Québec City. Best regards, Geneviève Hébert, Quality Product & Guest Service Manager

"Good value hotel in Quebec"

3
16/06/2016

The Best Western Quebec (Centreville) is at the upper end of a 3 star in a location nearby the tourist section. Often you can get a good rate, so this should be considered a value hotel. Do not let the entrance and the lobby concern you, as the construction makes everything look pretty shabby and cramped, but my room was nice. The hotel is entirely non-smoking. I was checked in quickly by a friendly agent and she gave me the room type I requested, and because there were a lot of youth groups in the hotel, my room was upgraded. The elevators can be slow during peak times. My room was on the larger size of what one would expect from this category hotel. My room had a comfortable king size bed, large flat screen TV (with lots of channels in French), average but comfortable furniture, a free safe, and k-cup coffee service (missing in the other 4 stars in which I stayed in Canada). The bathroom had a goodly amount of counter space, shower tub combination, lots of standard towels, and a cute 3 bottle/jar amenity service with extra items. The internet was free, allowed you to connect up to 3 devices, and had an acceptable speed. You sign on with your last name and room number. The tourist section is about a 15 minute walk, either up a ramp road (lower section) or via stairs (upper section). It is not difficult for walkers, but some may choose to use Uber on the trip up. The front desk gave me a map and marked the streets to use. Some of the best rated restaurants are in this section of town, though they do not have the ambiance of the old section (great for foodies) The reviews seem to focus on the problems with parking, apparently due to the construction next door. If you use their valet service, it is $24 a day with in/out privileges; they get to pick where they put your car. There is free on-street overnight parking (4PM to 8AM) an 8 minute walk away (by the park), but this will not work for parking your car in the daytime. The breakfast is a little expensive (there is a Starbucks three tiny blocks away) but the dinner prices were about the same as you will find around town. If you do not want to pay the very high prices for Quebec hotels, you will find this one to be perfectly acceptable and I liked it.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear FlyguyAustin, thank you so much for this most complete review concerning your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to share your experience with the tripadvisor community. I am sure travellers will find you review very useful and I am glad that you highlighted various interesting topics. In fact, according to the Quebec Tourism Office, we are classified a 4 star hotel. And according to the CAA /AAA associations, we are classified 3 diamonds, which is why some sites quotes our property 3 stars. I couldn't agree more with you in regards of describing our product and services as well as our location. Indeed, our neighbourhood, Nouvo St-Roch is the hot spot for foodies and is worth being discovered! Within 2 minutes walk, our clients have access to St-Joseph St. where many various restaurants, unique shops, modern art galleries, coffee shops, pubs, theaters, concert halls and many more. Undeniably, our central location in the Lower Town is a not to be missed benefit of our hotel. The cultural and artistic diversity of this area offers the opportunity for our customers to experience a typical Quebec urban world and being housed within walking distance of the major attractions. However, it should be noted that our neighbor, Place Jacques-Cartier, the turning point of the city center is getting a major makeover. In fact, from Monday to Friday from 7am to 17h, the noise level may be higher than usual. We work daily to provide the best stay possible to our customers and our front desk staff is at your disposal for any comments, concerns or information requests. Once again, thank you very much for your contribution. It was a true pleasure to have you stay with us and we hope you will come back visiting us soon. Cordially, Geneviève Hébert, Quality Product & Guest Service Manager

"Convenient, affordable luxury"

4
13/06/2016

Very impressed with in room amenities, which included bathrobes and overhead shower. Within 10-15 minutes to old Quebec and train station. Steps to many restaurants, stores, and pharmacy Only odd thing was no shower in pool area

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear goujai2002, I want to thank you for posting such a positive review about your recent stay at the Best Western Plus City Centre Quebec. We are glad to know that you were “very impressed with room amenities”! Actually, all room categories offer the same level of quality and cleanliness and offers standard high quality natural memory foam mattresses, compact-fridge, mp3/ipod compatible radio-clock, large safe deposit box and synthetic duvet comforter to name only a few. However, Business Class and Executive categories offer you that little plus most of people are looking for! When staying in a business class room, you are guaranteed to be on a higher floor and be provided with a Keurig single cup coffee maker, soft bathrobes and deluxe bath products as well. If you are looking for more luxury, an Executive room is for you. These rooms are located in a private section of the hotel and offer the same benefits as the Business Class but the main advantage is the exclusive extra-large deluxe glass shower with rain shower head. It is a must and we are happy you liked it! Concerning the lack of shower in the pool, it is something we might be adding in future improvement at the pool area. Thank you for suggesting it! Finally, as you probably noticed during your stay, I would like to take the opportunity to put to everyone's attention that our neighbor, Place Jacques-Cartier, the turning point of the city center is getting a major makeover. In fact, from Monday to Friday from 7am to 17h, the noise level may be higher than usual. We work daily to provide the best stay possible to our customers and our front desk staff is at your disposal for any comments, concerns or information requests. Again, thank you very much for taking the time to provide us with your feedback, it was a true pleasure to have you stay with us and we hope you will visit us again at the Best Western Plus City Centre the next time you are in Quebec City. Cordially, Geneviève Hébert, Quality Product & Guest Service Manager

"Solid hotel that needs to "

4
12/06/2016

The beds are very comfortable, the rooms are clean, the location seems pretty central to what you would need and everything was clean. They have their base business down well. The hotel parking is unmarked and you may end up parked there thinking you found free parking. Not sure if they tow, but it's confusing. We mentioned this to the staff, but they didn't seem to understand what the issue was. Not sure why they even have valet parking as they basically dropped our car off just outside of the exit to the lot, parked it illegally and left the flashers on. The whole valet situation seemed poorly organized as they have three or four guys, the lot is less than two minutes to walk to, but they want ten minutes notice to get your car.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear EricMacK2015, I want to thank you for your comments concerning your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to post them. Indeed, comfort, cleanliness and service are our top priorities so we are glad you noticed our daily efforts! Concerning your comment of the valet parking, actually, I would like to give more information about our parking facilities and service. Effectively, if guests want to use our parking facilities, we don't allow self-parking and guests must hand their car keys to our valet. Actually, despite what it may look, the parking lot right next to the hotel you refer to is not owned by the hotel. It is a temporary lot the City Management allowed us to use while the underground parking in front is being restored. It can contain only 35 cars at a time so this parking is only one out of 6 parking lots we use in order to have enough spots to park guest's car. Which is why we always ask our guests to call 15-30 minutes prior their expected departure so you don't have to wait for your car. By restricting parking to valet use only, we also make sure to maximise the space it the lot next to the hotel by sometimes parking car in a way that it would not be possible if guests would park themselves. Also, there are insurance matter involve and the permission to use the parking lot besides the hotel have been allowed for our use only, not an open public one. We understand not everyone is comfortable with letting someone else driving its car. However, please be assured that we take every reasonable precaution to safeguard the personal property of our guests, and the valet parking is very careful while driving your car. I am truly sorry that this situation inconvenienced you. We sincerely believe our optional 24$ per night valet service provides a simple and secure place for your car with unlimited in an out privilege. It is a service we offer, not an obligation. Our guests are absolutely free to choose one the public parking lots located near our hotel. However, their prices and restrictions may vary depending on the period of usage and total time spent. Again, thank you for taking the time to post this review. We hope to see you again soon! Best regards, Geneviève Hébert, Quality Product & Guest Service Manager

"Nice stay in Quebec"

4
12/06/2016

We travelled from Montreal to Quebec to meet a cousin from Europe visiting Quebec for a conference. No complaints re hotel. We had a quiet room away from the construction across the street. The staff were friendly, spoke both French and English. We took a taxi to go to Old Quebec, but walked down the steep hill. Lots of choices for the buffet breakfast. Internet was fast enough.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Vida L., thank you for this most generous review concerning your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to share your satisfaction with other fellow travellers. We are glad you had a “nice stay in Quebec”. We hope you cousin from Europe also enjoyed it! I couldn't agree more with you in regards of your comments on our location. Whether you are here for a romantic getaway, a family escape, a trip with friends or for business, our great location downtown Quebec City, is indeed both suitable for business and tourist travellers. According to Google Maps, there is actually 1.2 km (0.75 miles) that separates our property from the entrance of the Old City. Depending on traveler's skills, we always tell our guests that we are located 15 minutes by walk from the Old City as it is uphill to go. And then, to come back, it is about 10 minutes as you go down the hill. Our neighborhood, the Nouvo St-Roch, is also very entertaining and I hope you discovered it. It is a new tourist destination born in dynamic sector of the capital, on the sidelines of Old Quebec. The design of this commercial artery allows visitors to discover a pleasant and innovative real life environment. Within 2 minutes walk, our clients have access to many restaurants, shops and even theaters. St-Roch District has a much diversified arts and entertainments programming all year long. However, I would like to put to everyone's attention that important changes in the urban landscape near the hotel are happening. As part of on-going efforts to improve the St-Roch district, revitalizing work is currently underway at the Place Jacques Cartier located in front of our hotel. The active phase of the work is Monday through Friday, 7am to 5pm. Consequently, the sound level may be slightly higher during this period. While this is completely out of our control, we would like to apologize for any possible inconvenience. Rest assured that our staff is totally dedicated to making your stay the most enjoyable. To conclude, I want to thank you once again for taking the time to share your great comment with travelers. It was a true pleasure to have you stay with us and we hope you will visit us again at the Best Western Plus City Centre Quebec the next time you are in Quebec City. Best regards, Geneviève Hébert, Quality Product & Guest Service Manager

"Excellent Service"

4
06/06/2016

I realize there was construction immediately across the road from the hotel which did impede the unloading/loading process. I hope this will be rectified once the construction is complete. Our room was very cozy with lots of room. The mattresses do need to be replaced and the carpets need a good cleaning. I was not impressed that when we were leaving we had to walk half a block to get our car. I think the valet service needs some tuning. Last but not least the tiles in the pool area are very slippery when wet. This can easily be rectified with acid etching. All in all a very enjoyable time. Our daughter from Alberta enjoyed herself very much.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Ulbulledk, thank you for your cooperation in taking the time to post your comments following your visit to the Best Western Plus City Centre Quebec. I am glad that you highlighted various interesting topics. Your feedback is very much appreciated and I can assure you that we use this information to do everything possible to create an enjoyable experience for each of our guests. We are happy you enjoyed our “excellent service” and you had an “all in all a very enjoyable time” in family. On the other hand, I am sorry to read that you experienced some issue with accessing our hotel and parking and I apologize for the inconveniences. Here are some information I can share with all travelers in regards of check-in and parking at our property. First of all, the temporary parking to unload and load your car upon check-in and checkout is normally right in front of our main entrance however, because of the construction site across the street, our loading zone has been pushed forward a little bit and is now located 10 meters ahead. Fortunately, this is not a permanent situation and our diligent valets are available at all times to help you with your luggage and other personal belongings that needs to be transported up to your room, before taking care of parking your car in a secured parking lots. Now, I would like to take the opportunity to provide more details on the above listed constructions. It should be noted that our neighbor, Place Jacques-Cartier, the turning point of the city center is getting a major makeover. In fact, from Monday to Friday from 7am to 17h, the noise level may be higher than usual. To conclude, I want to thank you once again. We hope you will stay with us the next time you are in Québec City. Best regards, Geneviève Hébert, Quality Product & Guest Service Manager

"Short stay.... "

3
04/06/2016

I recently stayed at this hotel only just for a night as I was visiting old quebec city. The lobby was clean and staff were extremely pleasant and welcoming. Parking is quiet expensive and is not included in the room rate and is valet only which I found a little slow and delayed us slightly. Our room was clean on first appearance though when using the television I found a substantial amount of dust on the top and on screen on the television. Bathroom was very clean though I noticed a very strong odour of dampness when the fan/light was on. In terms of location I found the location good and central to most things though if only visiting for old quebec city I would personally choose something within old quebec city next time. I decided on the buffet for breakfast which I thought was a little overpriced. Staff on checkout were quick and efficient and very friendly. Though I had a few minor issues I certainly could not fault the staff as they were very efficient and friendly..

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear jade c, thank you very much for the time you spent sharing your comments concerning your recent stay at our hotel. I appreciate that you took the time to share them with the TripAdvisor community. I am happy you liked your “short stay” with us. However, I am sincerely sorry that the housekeeping didn't live up to your expectations. Please accept my apologies. I can assure you that cleanliness is our priority, equal with service and comfort, so when a breakdown occurs, as in your situation, we are very concerned. Be assured that your comments were transmitted to the Housekeeping Manager for a follow up. Indeed, staying inside the walls of the picturesque Old city is great. However, many affordable hotels like ours are located on the outskirts of the walls but still in the hearth of the city, were you can easily discover all its beauty by walk, leaving your car in the hotel's parking lot, freely coming back and forth to the hotels during the day. Actually, we like to think that our location provides the best of both worlds. As we are not directly inside the walls of the old city, but near of it, we are easier to drive to because you avoid the vey singular street configuration of the historic Old Quebec. And there are still plenty of things to see and do in the Nouvo St-Roch District and it permits you to truly live Quebec City is a less touristy environment. We are near of everything: 1.2km from the entrance of the Old City, 1km from the Train and Bus Station “Gare du Palais”, 2km from the Cruise Terminal and Old Port, 2km from the famous Chateau Frontenac and so it goes. All of those main points on interest are accessible by walk, public bus or cheap taxi ride. If entertainment or business event is what brings you to Quebec City, it is important to know that we are located 3km from the Videotron Center new amphitheatre as well as the expoCité site were all major fair and salons are held each year. Or location is right in the middle of all the action! This leads me to highlight the fact that major changes are happening in the hotel's vicinity. As part of on-going efforts to improve the St-Roch district, revitalizing work is currently underway at the Place Jacques Cartier located in front of our property. While this is completely out of our control, we would like to apologize for any possible inconvenience. To conclude, I want to thank you once again. It was a true pleasure to have you stay with us and we hope you will give us another opportunity to welcome you again at the Best Western Plus City Centre Quebec the next time you are in Québec City. Geneviève Hébert, Quality Product & Guest Service Manager

"Pretty Good"

5
03/06/2016

Although it's a tad on the expensive side this hotel is worth the extra. The staff are outstanding, extremely helpful and very responsive to requests. The staff is also very bilingual so having poor/little french is not a handicap. The rooms are very clean and well maintained. The restuarant we thought initially was rather pricey but, once we got out into the city we realized that the prices were actually pretty similar to everywhere else. Only negative is that it has valet parking so there is a wait to get your car, 10-15 minutes so you having plan your schedule accordingly

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear quark21, I want to thank you for this most generous review concerning your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to share your satisfaction with other fellow travellers. It is always gratifying to know that our performance was effective. I am especially happy to read that you appreciated our dedicated, efficient and multilingual staff members. We always strive to ensure that our staff always takes time to interact with guests by suggesting activities, recommending restaurants, showing directions, etc. We realize that travellers have a wide-ranging choice of hotels in Quebec City to select. Which is why our rates constantly reflect the market conditions based on the required dates of stay. Therefore, we invite all travelers to always conduct shopping sessions prior traveling in order to compare various booking alternatives to find the best fit for your accommodation needs and budget and make sure to obtain the best available offer based on their exact travel dates. Also, as you probably noticed during your past stays, we wish to inform all travellers of important changes in the urban landscape near the hotel. Indeed, as part of on-going efforts to improve the St-Roch district, revitalizing work is currently underway, including the remodeling of Place Jacques Cartier, the building of a mixed residential and commercial 20 floor tower, the establishment of a new underground parking and the expansion and modernization of the Gabrielle-Roy library. The active phase of the work is Monday through Friday, 7am to 5pm. Consequently, the sound level may be slightly higher during this period. While this is completely out of our control, we would like to apologize for any possible inconvenience. Rest assured that our staff is totally dedicated to making your stay the most enjoyable. Once again, it was a true pleasure to have you stay with us and we look forward for your next visit! Best regards. Geneviève Hébert, Quality Product & Guest Service Manager

"Best hotel"

5
02/06/2016

We stayed here for two nights.The hotel room was very clean and spacious as it was a corner one, on the fourth floor.No problems at all. Staff very accommodating and courteous. A great stay. They gave us a warm welcome with gifts of fruit and water which was a surprise.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear amitas28, thank you for this great review about your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to post it. The perfect 5 out of 5 score is very generous of you! As part of the Best Western Largest hotel's family, our property embraces its continued dedication to lead the hospitality industry in customer care. I am proudly passing on your comments to the entire team, knowing that it will serve as an inspiration to continue our efforts in leading the industry in customer relation. We understand that customers have a wide choice of hotels to choose from for the accommodation in the Quebec City area. That is why we focus on maintaining the best price/quality ratio on the market, as well as always providing comfort, cleanliness and service, which are our top priorities. I am glad you enjoyed your large family room and the welcome snack. Actually, we provide a welcome snack that includes a bottle of water, a fresh fruit and a granola bar, for guests that are Best Western Reward members as well as to guests that reserved either the business or the executive class rooms as a privilege. Now, as you probably noticed during your stay, we want to make sure that all travelers are informed that our neighbor, the Place Jacques Cartier, is getting a major makeover. The construction site is active from Monday to Friday between 7 am and 5 pm. Consequently, the noise level could be greater than normal. We are actually taking all possible measures, and we have very capable staff present onsite 24/24, 7 days on 7 to ensure our guests the most quiet, enjoyable and comfortable stay possible. Again, thank you for your feedback. It was a true pleasure to have you stay with us and we would be happy to welcome you again the next time you are in Québec City. Best regards, Geneviève Hébert, Quality Product & Guest Service Manager

"Clean and friendly"

4
02/06/2016

Stayed in a 2 queen suite for one night. Pool, hot tub well maintained. Didn't have breakfast there. There is a fitness room but didn't use it. Too short a stay. A little walk to old Quebec...thought it was closer, but it gave us reason to be outdoors. In the heart of Saint Roche. Well organized, valet parking at 24$ a night, all hours. Weather is colder than Montreal, especially in the open space behind Chateau Frontenac. Bring a sweater or jacket! The staff are friendly and speak both English and French.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Sunflower, thank you very much for the time you spent sharing your comments concerning your recent stay at our hotel. I appreciate that you took the time to share them with the TripAdvisor community. I am happy you liked your family stay with us. Concerning the weather, you are right and TripAdvisor users will benefit of your hint! Indeed, there are approximately a 2-3 degrees Celsius colder between Quebec City and Montreal as we are located toward the North. Even in the summer, it is safer to bring a sweater or jacket because even if it can be very hot in the day, at night, it can get cold. Now, as mentioned previously in other comments answers, I would like to advise that our neighbor, the Place Jacques Cartier, is getting a major make over. While this is completely out of our control, we would like to apologize for any possible inconvenience. We are actually taking all possible measures, and we have very capable staff present onsite 24/24, 7 days on 7 to ensure our guest the most quiet, enjoyable and comfortable stay possible. To conclude, I want to thank you once again. It was a true pleasure to have you stay with us and we hope you will give us another opportunity to welcome you again at the Best Western Plus City Centre Quebec the next time you are in Québec City. Geneviève Hébert, Quality Product & Guest Service Manager

"Not worth it"

2
01/06/2016

This hotel looks like a good value for money at first sight but it's actually not a good deal. The breakfast is overpriced, and parking very expensive. Be careful, it is only a valet parking which makes you loose time as they do not allow you to get your car without calling them. The staff is below average and not very accommodating (except for valet service). The old Quebec is located at a 15/20 min walking distance. There was a lot of works in the surroundings when we came to this hotel May/June 2016. There is other options for a better breakfast nearby. The fitness room is the worst I have ever seen in a hotel. There is much better value for money in the Old Quebec and around this hotel. I would never stay there again.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear yoyoma007, thank you for taking the time to post this review about your stay at the Best Western Plus City Centre Quebec. Your feedback is very important to us and I can assure you that we use this information to do everything possible to always improve ourselves and create enjoyable experiences for each of our guests. Guest satisfaction is our first priority. We sincerely regret to read that you did not find great value in our hotel. We understand that customers have a wide choice of hotels to choose from for the accommodation in the greater Quebec Area. That is why our rates constantly reflect the market conditions based on the demanded dates of travel. Therefore, we invite all travelers to always conduct shopping sessions prior traveling in order to compare various booking methods to fit their accommodations needs and budget to make sure to obtain the best available offer based on their exact travel dates. If you travel by car, then, the parking must be taken into consideration into your budget as well, as all hotels located Downtown Quebec city provide quite the same parking and breakfast offers at very similar price. So if you want to be lodge in the heart of town near all the attractions, you must expect a comparable parking and breakfast fees. Looking at pictures and reading as much reviews and answers as possible is also a very clever way to collect bright information! Now, concerning the above mentioned constructions, as mentioned previously in other comments answers, I would like to advise all travellers that our neighbor, the Place Jacques Cartier, is getting a major make over. The construction site is active Mondays to Fridays between 7 am until 5 pm, and thus, noise level could be higher than normal. We are actually taking all possible measures, and we have very capable staff present onsite 24/24, 7 days on 7 to ensure our guest the most quiet, enjoyable and comfortable stay possible. Once again, thank you for your comments. We appreciate your patronage and hope you will stay with us the next time you are in Quebec City. I can assure you we will do everything we can to make your stay a happy and a comfortable one. Geneviève Hébert, Quality Product & Guest Service Manager

"Awesome stay at this hotel! "

5
30/05/2016

We had read great reviews and this hotel did not disappoint! Huge family suite that was spacious enough to sleep our family of 6 The customer service at the front desk was amazing! They took the time to make great recommendations for sightseeing for our family Awesome welcome bags w fruit and water Great cafe and nice pool Good location...we used the #1 bus when the kids were tired or it was rainy otherwise we walked everywhere! We will definitely be back! Loved this hotel and the staff made our stay outstanding!

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear hieger6, I want to thank you very much for this such positive review concerning your recent family stay with us. I am sincerely happy to read that you had an awesome stay at our hotel and that you “will definitely be back”, especially our staff that went over and beyond for you. We always strive to ensure that our staff always takes time to interact with guests by suggesting activities, recommending restaurants, showing directions, etc. Whether you are here for a romantic getaway, a family escape or a business trip, taking care of our guests is the best part of our job! Be sure I was pleased to share your comments to the entire team, knowing that it will serve as an inspiration to continue our efforts. Indeed, reading as much reviews and answers as possible is a very clever way to collect bright information from other travellers that already experienced it or from the hotelier answers. When guests travel with a large family, we suggest our business class room with two queen size beds and a sofa bed like the one you booked. These are our largest rooms and I'm glad you liked it! To conclude, I would like to inform all travelers of important changes in the urban landscape near the hotel. In fact, as part of on-going efforts to improve the St-Roch district, revitalizing work is currently underway, including the remodeling of Place Jacques Cartier, the building of a mixed residential and commercial 20 floor tower, the establishment of a new underground parking and the modernization of the Gabrielle-Roy library. While this is completely out of our control, we would like to apologize for any possible inconvenience. Again, thank you for taking the time to post this review. We hope to see your family again soon! Best regards, Geneviève Hébert, Quality Product & Guest Service Manager

"Well Situated"

5
28/05/2016

Best Western Plus is situated on Rue Saint Joseph and Rue de la Corrone, in the heart of Saint-Roche, a newly reviving quarter of Québec City. A king bed in a room with extra floorspace on the 6th floor/business suites, a room without much of a view but still an excellent choice location/ $510 before taxes for five nights. Bed was comfortable and housekeeping was attentive. Hotel staff was helpful, and restaurant downstairs was excellent for breakfast. Unlike most BestWesterns, breakfast was not included. Free but limited wifi (enough to just get e-mail done, but one enough to stream a movie), also unlike most BestWesterns. Valet parking available for $24/day, pretty much on par for Québec city but add $5 tip every time the car is brought around is customary. Location couldn't be better for an easy walk along Rue St Joseph or over to Église Saint Roch or pubs further along; also a reasonable walk to the Plaines of Abraham and the Old City. Not unhappy.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Sassamatt, I want to sincerely thank you for posting your comments concerning your stay at the Best Western Plus City Centre Quebec. Your feedback is very much appreciated and I am sure other travelers will take advantage of these very helpful hints! I am glad you enjoyed our great location. You are absolutely right about our breakfast and parking offer. Most Best Western hotels or motels are located in suburbs, along highways outside main cities for instance. So they generally don't have an on-site restaurant and they provide free continental breakfast in a “breakfast room”. Also, the mostly provide on-site outdoor free self-parking. However, as we are a full service hotel located Downtown Quebec City, parking is a day to day challenge so we offer our guests an optional 24$ plus taxes per night valet parking, which is like you mentioned, the price expected to be paid at every Downtown Quebec City hotels. We also have an on-site restaurant, Bistro Le 330 and a coffee shop, Café In and both are great options for a complete meal all day. Now, as mentioned in previous reviews answers, we want to make sure that all travelers are informed that our neighbor, the Place Jacques Cartier, is getting a major makeover. The construction site is active from Monday to Friday between 7 am and 5 pm. Consequently, the noise level could be greater than normal. While this is completely out of our control, we would like to apologize for any possible inconvenience. Rest assured that our staff is totally dedicated to making your stay the most enjoyable. To conclude, I want to thank you once again for taking the time to share your great comment with travelers. It was a true pleasure to have you stay with us and we hope you will visit us again at the Best Western Plus City Centre Quebec the next time you are in Quebec City. Best regards, Geneviève Hébert, Quality Product & Guest Service Manager

"Great place to stay"

5
28/05/2016

This hotel is lovely -- reasonably priced; close to a number of excellent restaurants; large, recently updated rooms (with lots of outlets to charge our abundance of electronic devices!); top-notch staff; and spotlessly clean (including the pool and hot tub). Also, the coffee shop makes a yummy grilled cheese sandwich! We'll definitely stay here again. One minor complaint: after a long day of touring, we returned to the hotel eager to use the pool... only to find that it had closed early because it had been rented out to a junior high school. Very disappointing.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Tammy H., thank you for this great review about your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to post it. We understand that customers have a wide choice of hotels to choose from for the accommodation in the Quebec City area. Which is why we focus on maintaining the best price/quality ratio on the market, as well as always providing comfort, cleanliness and service, which are our top priorities. Reading that you will “definitely stay here again” confirms that our efforts are not made in vain! Concerning your disappointment in regards of the pool you couldn't enjoy, I must apologize. Indeed, each year, we welcome a high school student group on the last weekend of May and they always book a lifeguard to enjoy the pool on one evening. Although they are very respectful young boys and girls, I understand it may not be tempting to bath along with a bunch of kids and I am sorry that it inconvenienced you. Normally, we can extend the pool hours a little bit so adult guests can enjoy tranquility at the pool but exceptionally, once a year, they reserve the pool from 9pm to 11pm. You were unlucky enough to expect a swim at the same time. Hopefully, you were able to enjoy the pool at another moment during your stay! Finally, as you may have noticed during your stay, I wish to inform all travelers of important changes in the urban landscape near the hotel. In fact, as part of on-going efforts to improve the St-Roch district, revitalizing work is currently underway at the Place Jacques Cartier located in front of our hotel. While this is completely out of our control, we would like to apologize for any possible inconvenience. Once again, it was a true pleasure to have you stay with us and we hope you and see you again soon! Geneviève Hébert, Product Quality & Guest Service Manager

"Great place to stay"

5
27/05/2016

Close enough to the new Quebec and a short walk to the old Quebec. Close to lots of shops and restaurants. The room was clean and tidy and large enough to walk around. On the second floor facing the restaurant and a corridor. Noise was not a factor. The only complaint is that we couldn't open the windows for fresh air and the room was dark even with the lights on. There was no central ceiling lights. Just desk lamps. It always appeared dark. The staff were great especially the girls in reception.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear firemanwal, thank you very much for taking the time to post your comments concerning your recent stay with us at the Best Western Plus City Center. Your feedback is very much appreciated and I can assure you that we use this information to do everything possible to create an enjoyable experience for each of our guests. I am happy that you enjoyed our great staff, the cleanliness and comfort of your room as well as our great location in the heart of the city. This being said, I agree that our room that are overlooking the atrium are darker because they do not provide a lot of natural light. And true, you cannot open the window to get fresh air. These rooms are ventilated through the central air system. However, these are larger than exterior rooms and you are sure not to hear street urban noises. There are only 29 of them on our 177 rooms. We invite tripadvisor readers to note that it is always a pleasure for our front desk clerks to mark down our clients preferences concerning the view of the room upon reservation, check in or even upon check out in the offing of a future stay. We will always do our best to meet the demands of our guests. Undeniably, our central location in the Lower Town is a not to be missed benefit of our hotel. As you mentioned, there are a good variety of restaurants and shops in the hotel vicinity. However, it should be noted that our neighbor, Place Jacques-Cartier, the turning point of the city center is getting a major makeover. In fact, from Monday to Friday from 7am to 17h, the noise level may be higher than usual. We work daily to provide the best stay possible to our customers and our front desk staff is at your disposal for any comments, concerns or information requests. Again, thank you for your time and we hope you will stay with us again at the Best Western Plus City Centre Quebec the next time you are in Quebec City! Regards. Geneviève Hébert, Product Quality & Guest Service Manager

"HOTEL REVIEW BEST WESTERN"

4
27/05/2016

Nice hotel and excellent service. Staff very amicable and good service at the bar and for breakfast offering brunch for breakfast. Good valet service and on time. My wife and I would not hesitate to go back to this hotel.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Mr. Savoie, I want to sincerely thank you for your great comments concerning your stay at the Best Western Plus City Centre Quebec. Your feedback is very much appreciated as we take this information in consideration to analyze our performance and, eventually, take measures to recreate an enjoyable experience for each of our guests. Your contribution helps us to always get further in outstanding service quality and we sincerely thank you for the time you spent sharing your experience with the tripadvisor community! Be sure I was very pleased to share your comments with our entire team. To conclude, I would like to inform all travelers of important changes in the urban landscape near the hotel. Our neighbor, the Place Jacques Cartier is getting a major makeover. Therefore, from Monday to Friday from 7am to 17h, the noise level may be higher than usual. While this is completely out of our control, we would like to apologize for any possible inconvenience. Again, thank you very much for taking the time to provide us with your feedback. I am glad to read that your wife and yourself “would not hesitate to go back” to our hotel. We look forward of welcoming you again! Geneviève Hébert, Quality Product & Guest Service Manager

"Great Summer Stay"

5
27/05/2016

Stayed in July 2015 for Le Festival d'été de Québec. The weather was perfect. This hotel is in a good location to everything in the city, it is not a close to the "main attractions" but the city itself is very walkable. It is kind of at the bottom of the hill so to speak but if you are okay with walking it is reasonably priced and staff is top notch. The hotel is updated, very clean, great pool and hot tub. The majority of the staff speak both french and english which is extremely helpful. The city itself is almost completely french but as long as you attempt to speak french and are polite to the locals you will do fine! Overall it was a great stay and one of the nicer Best Westerns I've stayed in.

"Quebec City Excellence"

5
24/05/2016

An older property updated. Very pleasant staff. Good cuisine, especially at dinner. French language skills by anglophones are supported. Bed very good. The hotel is two blocks from the city bus route which takes one to Vieux Quebec. Twenty minute walk to the railway station, which also is the bus depot.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear John S., thank you very much for your comments concerning your stay at the Best Western Plus City Centre Quebec. It is always gratifying to know that our performance was effective and appreciated. I am especially happy to read that you appreciated our “very pleasant staff”! We strive to ensure that our staff always takes time to interact with guests by suggesting activities, recommending restaurants, showing directions, etc. I am glad you could practice your French! We are continuously improving our level performance to offer our customers the most amazing experience as possible. Now, as mentioned previously in other comments answers, our neighbor, the Place Jacques Cartier, is getting a major make over. In fact, a 20 story building, indoor parking and public place is currently under rebuilding. The construction site is active Mondays to Fridays between 7 am until 5 pm, and thus, noise level could be higher than normal. We are actually taking all possible measures and we have very capable staff present onsite 24/24, 7 days on 7 to ensure our guest the most quiet, enjoyable and comfortable stay possible. To conclude, let me thank you once again for this review. We hope you will visit us again soon! Geneviève Hébert, Quality Product & Guest Service Manager

"Great for a long weekend"

5
23/05/2016

For our anniversary, I wanted to go away....not too far from home....a place we never visited. Quebec City was perfect and this Best Western was wonderful. We do not speak a word of French & the staff were so professional, friendly, knowledgeable, helpful, fluent in English & had a sense of humor. We could not have had a better time in this City. The hotel is away from all the typical tourist shops but there were many stores & restaurants,. We did a lot of walking, public transportation and 1 tour. You do not need a car in QC. The room was very comfortable, modern & clean. We stayed on the side away from location construction. BRAVO to this hotel & staff.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear lenoreclaire, first of all, let me start by congratulating you for your anniversary! We wish you all the best. Second of all, I want to thank you for these wonderful comments concerning your recent stay at the Best Western Plus City Centre Quebec. I am grateful that you let us know of your satisfaction and that you took the time to post it online. We always try to be as close as possible to our in house guests in order to meet and exceed your expectations. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. Concerning our location, indeed, we like to think that our location provides the best of both worlds. And true, a car is absolutely not needed. The best way to discover the beauties of Quebec City is to walk it through like you did. As we are not directly inside the walls of the old city, but near of it, there are still plenty of things to see and do in the Nouvo St-Roch District and it permits you to truly live Quebec City is a less touristy environment. Moreover, we are still pretty centrally located: 1.2km from the entrance of the Old City, 1km from the Train and Bus Station “Gare du Palais”, 2km from the Cruise Terminal, 2km from the Old Port, 2km from the famous Chateau Frontenac and so it goes. All of those main points on interest are accessible by walk, public bus or cheap taxi ride. We are also a very short drive from the Videotron Center where major events and concerts are taking place. Now, I wish to inform all travelers of important changes that are going on near the hotel. As you probably noticed, the Place Jacques Cartier located right in front of our hotel is being completely transformed. The active phase of the work is Monday through Friday, 7am to 5pm. Consequently, the sound level may be slightly higher during this period. While this is completely out of our control, we sincerely apologize for any possible inconveniences. Once again, it was a true pleasure to have you stay with us and we hope you and see you again soon! Geneviève Hébert, Quality Product & Guest Service Manager

"A pleasant stay"

4
22/05/2016

The room was clean, spacious and modern. The hotel has good amenities including a fridge in the room and free Wi-Fi. The bathroom was nice with a good shower. There is also a nice, small bar on the ground floor with friendly staff. The hotel is well located with the old town a 15 minute walk or short bus ride away. We stayed four nights and enjoyed our stay in Quebec City and in the hotel. We felt there was room for improvement with the breakfast. Very average buffet and the coffee was room temperature. I would recommend this hotel but perhaps grab breakfast in town.

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear louisalexander_85, thank you very much for your comments concerning your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to post them. I am grateful that you let us know of your satisfaction over your 4 night stay with us and I can assure you that we use this information to do everything possible to create an enjoyable experience for each of our guests. Concerning your comments on the buffet breakfast, I am disappointed you found it very average and the coffee wasn't hot enough. Please accept my sincere apologies for the inconveniences. Please note that besides the buffet breakfast, our guests may choose one of the many choices offered on the “à la carte menu” or, visit our onsite coffee shop Café In which is all indicated for lighter and quicker delightful breakfasts with delicious coffee and several pastries, muffins, hot breakfast-sandwiches, grilled-cheese, yogurt parfait, etc. Maybe something you might want to try on your next visit? Now, I would like to advise all travelers that our neighbor is getting a makeover. In fact, a 20 story building and an underground parking is actually in construction at the Jacques-Cartier Place, promising to become the center stage of downtown Quebec. We work daily to minimize the construction impact on the high quality of service and sleep we always provided. Of course, noise could be louder from Monday to Friday, 7 am to 5 pm, but we are always available to answer all requests or any concerns you may have. Again, thanks for taking the time, it was a true pleasure to have you stay with us and we hope you will visit us again at the Best Western Plus City Centre Quebec the next time you are in Quebec City for another “pleasant stay”. Best regards, Geneviève Hébert, Quality Product & Guest Service Manager

"Good location - Friendly staff"

4
10/05/2016

The staff was very friendly all around, the room was clean. Overall it was pretty quiet, though we could hear our neighbours and their conversation very clearly at 1am, this seemed to not occur at any other time. The only oddity to us was that our room window faced an indoor hallway and the restaurant below. It took us a while to find the hidden blinds which we had closed the entire time. The interior of the room was visible from the hallway (we checked), so if we returned we would likely request a room with a window to outside, not inside the hotel. The food in the restaurant is very good, we had both dinner and breakfast. They use real maple syrup which was a nice change from most chain hotels. The valet service was quick and easy. If we come back to QC we would likely stay here again.

Genevieve_Hebert123, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Kelsey W., thank you most sincerely for your comments concerning your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to post them. I am happy to read you enjoyed your stay with us and that you would likely stay here again if you come back to Quebec City in the future. However, we are sorry that your tranquility was disturbed by noise coming from your neighbours in the room next to yours. Please accept our sincere apologies. Concerning your comment about your room view, actually, interior rooms overlooking on the atrium and on the in-house restaurant Bistro Le 330 are larger than exterior rooms and often have beds that are facing each other instead of being side by side. On the other hand, they do not provide a lot of natural light and window don't open. Since there are only 29 of them out of 177 rooms, we invite tripadvisor readers to note that it is always a pleasure four our front desk clerks to mark down our clients preferences concerning the view of the room upon reservation, check in or even upon check out in the offing of a future stay. We will always do our best to meet the demands of our guests. This being said, we are sorry that you experienced an issue with closing the curtain properly. As this comments was surprisingly becoming recurrent, a few months ago, we investigated the issue and made sure that all windows have full closing curtains and I can guarantee you that all of our room guarantee a full privacy. Unless something got broken, it is absolutely not normal that the curtain doesn't close completely. If ever something like that happens, please don't tolerate it and call immediately the Front Desk so we can address the issue right away. Most of the time, it can be resolve very quickly. As in most hotels, our window are set with 3 different curtain types. The blackout curtain that keeps any light to enter the room, the sheer curtain (voile) and the solid decorative curtain that is for look only. It is true that the decorative curtain do not cover the entire surface of the window. And the sheer curtain does not ensure much privacy neither as you can see through it. However, the blackout curtain do cover the entire surface and when closed correctly, then, nobody can see inside the room. To conclude, I want to thank you one last time for your honest review and we hope to welcome you again soon during your next visit of Québec City. We look forward to it! Geneviève Hébert, Quality Product & Guest Service Manager

"great location free wifi nice pool"

4
07/05/2016

Only thing that would've made it better would be free breakfast! comfortable bed. nice mini fridge in room. Took bus 80 from airport and it dropped us 4blocks from hotel. Only important thing to note here is that you have to walk 20minutes from airport to reach city bus stop. Why there isn't a bus that goes all way to airport is odd. Recommend stopping by info desk at aiport for helpful map, and then at "Uniprix" near bus stop to buy bus pas if you don't have exact change for bus.

Genevieve_Hebert123, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear MaryBryan2011, I want to sincerely thank you for posting your comments concerning your stay at the Best Western Plus City Centre Quebec. Your feedback is very much appreciated and I am sure other travelers will take advantage of these very helpful hints! I am glad you enjoyed our great location, free wifi and nice pool. Indeed, all of our room categories offer standard high quality natural memory foam mattresses, 40 inch HDTV flat screen, free high speed wireless Internet access, a compact fridge, clock radio with auxiliary port compatible mp3 players, electronic lock, a large safety deposit box and a work area including a large full table and ergonomic chair on wheels. Concerning your remark on the accessibility of the airport by bus, I agree that the public bus management should think to facilitate things a little bit for travelers coming from the airport and need to be transported Downtown. Taking the bus is definitely the cheapest way to go, with only 3.50$ per person. However, as you describe, it includes some walk that guests with a lot of luggage of families with young children would not find suitable. Then, the taxi become the easiest option, but at a flat rate of 35$ taxes included. Now, as mentioned in previous reviews answers, we want to make sure that all travelers are informed that our neighbor, the Place Jacques Cartier, is getting a major makeover. The construction site is active from Monday to Friday between 7 am and 5 pm. Consequently, the noise level could be greater than normal. We are actually taking all possible measures, and we have very capable staff present onsite 24/24, 7 days on 7 to ensure our guests the most quiet, enjoyable and comfortable stay possible. We invite all tripadvisor users to contact us directly to have more information if needed. To conclude, I want to thank you once again for taking the time to share your great comment with travelers. It was a true pleasure to have you stay with us and we hope you will visit us again at the Best Western Plus City Centre Quebec the next time you are in Quebec City. Best regards, Geneviève Hébert, Quality Product & Guest Service Manager

"good hotel downtown Quebec city"

5
05/05/2016

Good staff very polite. The people were very polite every time to talk to them. The room are pretty. The main challenge is to get to parking and pick up your car. The street were under construction so it was a bit quiet around. I have to drop my car at the corner of the street then next day walk 2 minutes to pick it up. The WIFI was not good at all I sent a note to the manager. I could not use it. I guess there is a bar. I could barely see something in the glass but it was closed. The location is close to grande allée street, close to most highways without the noise attached to. So it is very easy to leave Quebec city from this spot. Close to attraction spots but a bit insulated. Good for business trip.

Genevieve_Hebert123, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Freddy O., thank you for this most complete and positive review concerning your stay at the Best Western Plus City Centre Quebec. I sincerely appreciate the time you took to share your comments with us and the tripadvisor community. As service, cleanliness and comfort are our most important priorities, we are very proud to read that you enjoyed the quality of our establishment! Be sure I was very pleased to share such good comments with all the team, which strive daily to offer our guests the most amazing stay as possible. It is very important for us to provide our guests an experience that exceed their expectations and always improve our level of performance! Concerning your comment on the wifi not working during you stay, I apologize if you could not use it. We understand the importance of accessing Internet when you are traveling away from home, especially during a business trip like you were. Actually, all Best Western hotels offer free high speed Internet to their guests; it is a requirement to be part of the chain. However, last January, we have upgraded our wifi facilities in order to provide a more powerful signal and faster navigation and if I recall correctly, the wifi has been on and off during 24h, the time the technicians where working on our facilities. Maybe it was during your stay and the reason why you couldn't connect at the time. Since then, our wifi service has really improved and our guests are generally satisfied with it. Concerning our location, undeniably, our central location in the Lower Town is a not to be missed benefit of our hotel. The cultural and artistic diversity of this area offers the opportunity for our customers to experience a typical Quebec urban world and being housed within walking distance of the major attractions. Nevertheless, it should be noted that our neighbor, Place Jacques-Cartier, the turning point of the city center is getting a major makeover. In fact, from Monday to Friday from 7am to 17h, the noise level may be higher than usual. We work daily to provide the best stay possible to our customers and our front desk staff is at your disposal for any comments, concerns or information requests. Again thank you for your great comments, it was a true pleasure to have you stay with us and we hope you will visit us again at the Best Western Plus City Centre Quebec the next time you are in Québec City! Geneviève Hébert, Quality Product & Guest Service Manager

"Lovely"

4
02/05/2016

We had a very nice stay, the room is beautiful and updated. The hot tub was great after walking the city all day. The staff was pleasant and helpful. The parking is 24 dollars but compared to any other city parking it is quite reasonable.

Genevieve_Hebert123, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Mary B., I would like to show gratitude as you took the time to post such a positive review following your “lovely” stay with the loved one at our hotel. I am glad you had “a very nice stay” and that you enjoyed your room, the hot tub and pleasant and helpful staff. Also, you are absolutely right concerning the parking price: it is very similar to all hotels located downtown Quebec City and should be considered into your travel budget if you want to stay close to all the attractions. Indeed, the best way to discover the beauties of Quebec City is to walk it through like you did. Whether you are here for a romantic getaway, a family escape, a trip with friends or for business, our great location downtown Quebec City, is both suitable for business and tourist travellers. According to Google Maps, there is actually 1.2 km (0.75 miles) that separates our property from the entrance of the Old City. Depending on traveler's skills, we always tell our guests that we are located 15 minutes by walk from the Old City as it is uphill to go. And then, to come back, it is about 10 minutes as you go down the hill. Our neighborhood, the Nouvo St-Roch, is also very entertaining and I hope you discovered it. It is a new tourist destination born in dynamic sector of the capital, on the sidelines of Old Quebec. The design of this commercial artery allows visitors to discover a pleasant and innovative real life environment. Within 2 minutes walk, our clients have access to many restaurants, pubs, shops and theaters. We are also a very short drive from the Videotron Center where major events and concerts are taking place. For instance, Pearl Jam band will celebrate its 25th anniversary this Thursday with a major concert that has been sold out in only a few minutes. Next week, it'll host the young and famous bad boy Justin Bieber for the pleasure of young fans! This being said, I wish to inform all travelers of important changes that are going on near the hotel. As you probably noticed, the Place Jacques Cartier located right in front of our hotel is being completely transformed. The active phase of the work is Monday through Friday, 7am to 5pm. Consequently, the sound level may be slightly higher during this period. While this is completely out of our control, we sincerely apologize for any possible inconveniences. Once again, it was a true pleasure to have you stay with us and we hope you and see you again soon! Geneviève Hébert, Quality Product & Guest Service Manager

"Wonderful staff and hotel"

5
02/05/2016

Excellent stay. Staff made me feel welcome from arrival to departure -were extremely polite, courteous and professional. Room was clean with superior bed, bedding and furnishings. I would recommend this hotel as it is a very great value.

Genevieve_Hebert123, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Alison B., thank you so much for this most generous review about your latest stay at the Best Western Plus City Centre Quebec. Your business is very important to us and we value your feedback. Indeed, our dedicated staff, is always willing to recommending restaurants, suggesting must see attractions, activities to do, events to attend and give information on how to get to it. Comments like yours make us realize that we are lucky to have such a great team! As being part of the Best Western Largest hotel's family, our property embraces its continued dedication to lead the hospitality industry in customer care. When working in service like we do, recognition is as important as the salary. I am proudly passing on your comments to the entire team, knowing that it will serve as an inspiration to continue our efforts in leading the industry in customer relation. I am glad you found great value in choosing our hotel and that you recommend us. Now, I wish to inform all travelers of important revitalizing work that is currently underway at the Place Jacques Cartier located in front of our property. While this is completely out of our control, we would like to apologize for any possible inconvenience. To conclude, I want to thank you once again for taking the time to post this positive review. We would be pleased to have you stay with us again the next time you are in Quebec City. Best regards, Geneviève Hebert, Product Quality & Guest Service Manager

"Family stay for three nights"

4
30/04/2016

We checked into the hotel at 0200 hours, front desk staff were friendly and provided us with free fresh fruit, cereal bars and cookies for the kids. Parking is valet only at an additional cost of $24.00 a day. At the time of check in it was a challenge to find a place to unload our car as the main enterance, is on a one way street, with a portion of the road blocked off due to construction across the street. Our room and bathroom were clean. Plenty of hot water and good water pressure; however, the water is hard. Beds were comfortable and even though the hotel was busy we were not disturbed by the noise of others.

Genevieve_Hebert123, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Lisa V., first of all, I want to thank you for this generous review concerning your recent three night's family stay with us. I appreciate that you took the time to share your satisfaction with other fellow travellers. I am happy to read that you appreciated our dedicated, efficient and multilingual staff members. Whether you are here for a romantic getaway, a family escape or a business trip, taking care of our guests is the best part of our job, and we love it! The kids love our pool and have everything they need on premise so there is no worry for staying with the whole family. I am sorry to read that you experienced some issue with accessing our hotel and I apologize for the inconveniences. I admit that the temporary street configuration during the construction are going on at the Place Jacques Cartier in front of our hotel is a bit challenging, especially at peak check-in time. Here are some information I can share with all travelers in regards of check-in and parking at our property. First of all, the temporary parking to unload and load your car upon check-in and checkout is normally right in front of our main entrance however, because of the construction site across the street, our loading zone has been pushed forward a little bit and is now located 10 meters ahead. Fortunately, this is not a permanent situation and our diligent valets are available at all times to help you with your luggage and other personal belongings that needs to be transported up to your room, before taking care of parking your car in a secured parking lots. Indeed, as you noticed during your past stays, we wish to inform all travellers of important changes in the urban landscape near the hotel. The active phase of the construction site is Monday through Friday, 7am to 5pm. Consequently, the sound level may be slightly higher during this period. While this is completely out of our control, we would like to apologize for any possible inconvenience. Once again, it was a true pleasure to have you stay with us and we hope to welcome you again in the future. Best regards. Geneviève Hébert, Quality Product & Guest Service Manager

"A good experience for a one night stay"

4
28/04/2016

My wife, daughter and I spent a pleasant stay in this establishment. The front desk staff were excellent and whilst the parking has been commented on elsewhere, we read the terms and knew of it in advance so "no problemo". All-in-all, very good and we would stay here again should we revisit Quebec.

Genevieve_Hebert123, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear DairyFlatters, I want to thank you very much for this such positive review concerning your family stay with us last September. I am sincerely happy to read that you enjoyed our hotel and that you would stay here again should you visit again Quebec City. I couldn't agree more with you in regard of your parking comment. Unfortunately, so many customers suppose that parking and/or breakfast is included and don't read the information before reserving online and end up being disappointed. However, each Best Western branded hotel is independently owned and operated so facility may vary from one to the other. Indeed, reading as much reviews and answers as possible is a very clever way to collect bright information! Also, all information relating to inclusions are clearly indicated on all website we are affiliated with, as well as of course, our official website. So guests on budget should always be taking possible additional costs into consideration before making a reservation. To conclude, I would like to inform all travelers of important changes in the urban landscape near the hotel. In fact, as part of on-going efforts to improve the St-Roch district, revitalizing work is currently underway, including the remodeling of Place Jacques Cartier, the building of a mixed residential and commercial 20 floor tower, the establishment of a new underground parking and the modernization of the Gabrielle-Roy library. While this is completely out of our control, we would like to apologize for any possible inconvenience. Again, thank you for your comments. We hope to see your family again soon, even if you come a long way from New-Zealand. Best regards, Geneviève Hébert, Quality Product & Guest Service Manager

"short visit"

4
25/04/2016

We recently booked 3 rooms and stayed for 2 nights - the location and rooms were good, the breakfast buffet that was included in the price was excellent. The dinner however was horrible - not worth the wait or the money. We waited 2 hours and spent over $250 for burgers, salad and a some pasta. We probably could have gotten much better food and pay less if we had gone elsewhere. In addition, parking was overprice especially when the lot was right next to the hotel.

Genevieve_Hebert123, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Lien L, thank you very much for the time you spent sharing your comments concerning your “short visit” in Quebec City. I appreciate that you took the time to share them with the TripAdvisor community. Although I am happy you liked our location, our rooms and the breakfast buffet serve at our on-site restaurant, I am sorry to read you did not find great value in our evening menu and the service slower than what you would have like I presume. Indeed, our neighborhood, the Nouvo St-Roch, is very entertaining and is the hot spot for foodies. Within 2 minutes walk, our clients have access to many varied restaurants that suit all budgets. Concerning the fact that you had breakfast included, I would like to specify that we do not include breakfast systematically in the daily pricing of our rooms. We effectively do have breakfast included package deals available, but it all depends of the source of booking chosen. Otherwise, breakfast can be purchased directly at our onsite restaurant which offer plenty of choice on the “à la carte” menu as well as a full American buffet at 15.95$ plus taxes or some lighter options at our on-site coffee shop Café In. Finally, concerning your comment on our parking being overpriced, actually, being located in the heart of Downtown, we totally understand that the parking situation may not please everyone. Despite what it may look, the parking lot right next to the hotel is not owned by the hotel. It is a temporary lot the City Management allowed us to use while the underground parking in Front is being restored. We rent parking spaces in up to 6 parking lots in order to park guest's cars due to the scarcity of parking spaces available in the vicinity. We sincerely believe our optional 24$ per night valet service provides a simple and secure place for your car with unlimited in an out privilege. Moreover, our parking rate is much similar to all other hotels located downtown area, so if you want to be lodge in the heart of town, you must expect a comparable parking fee. Finally, as mentioned previously in other comments answers, I would like to advise that our neighbor, the Place Jacques Cartier, is getting a major make over. We are actually taking all possible measures, and we have very capable staff present onsite 24/24, 7 days on 7 to ensure our guest the most quiet, enjoyable and comfortable stay possible. To conclude, I want to thank you once again. It was a true pleasure to have you stay with us and we hope you will give us another opportunity to welcome you again at the Best Western Plus City Centre Quebec the next time you are in Québec City. Geneviève Hébert, Quality Product & Guest Service Manager

"Very nice hotel...play on words in parking advertisement on booking sites."

2
24/04/2016

Everything was great...except for the price of parking. I have never in my life paid that much for hotel parking. I know we were told it wasn't mandatory, but we are very unfamiliar with the area and spending time searching for legal Street parking or nearby lots was not an option. I booked on hotwire and it said accessible parking. I looked around elsewhere as well and it does say there is a fee for the valet service, but it should be mandatory to advertise the price that is being charged. I would never have booked this hotel knowing the price. The most I've ever paid was $10 per night which was absolutely fine. But $24 + tax per night...completely unacceptable not to advertise that. I booked on hotwire so there was no way for me to call the hotel for information before I booked because it was a blind booking. Once I booked it was too late to cancel. I feel like I was tricked.

Genevieve_Hebert123, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Jessica L., thank you for taking the time to share your experience with us by posting this review on tripadvisor. Although I am glad “everything was great”, I am very disappointed you feel like you have been tricked by Hotwire in the bling booking process because of the lack of information in regards of the parking price. I sincerely don't think Hotwire is deliberately hiding our parking fee to trick customers. On our side, I can confirm that we certainly don't hide or play on words when it regards our parking facilities. Since being as transparent as possible with our customers is so much important to us, we make a point of advertising our parking fee everywhere it is possible to do so. However, on some specific websites, like hotwire, there are no option for hotels to indicate the exact price of their parking fee, in opposition to other websites where we can. It is not that we don't want to. Hotwire simply don't allow it the way its website is set up. If we could, I guarantee we would advertise it as being honest with our customers is essential. Like you mentioned, we totally understand that guests who are not familiar with the city don't want to waste precious time looking for parking, which is why even though our service is not mandatory, we strongly suggest our guests to take advantage of it, even if our guests are absolutely free to park in one of the many other parking lots in the surroundings that may be reach in a few minutes' walk. We sincerely believe our 24$ plus taxes per night valet service including with unlimited in an out privilege is the simplest option to park your car. If it can comfort you, even if Hotwire had book you another hotel in our vicinity, you would not have paid less for parking as our parking rate is very similar to all other hotels located downtown Quebec City. As a matter of fact, if you want to be lodge in the heart of town, you must expect a comparable parking fee. So, if the rest of our hotel was “very nice”, then, you have not been deceived. For travelers who don't know how Hotwire booking site works, here are some information that might be handy. In fact, the purpose of this site is to permit hoteliers to liquidate a number of rooms at much reduced rates. Contrariwise, customers select a minimum level of stars, the desired location and then make a blind choice according to the price and the proposed inclusions, without knowing which hotel exactly. No room selection is proposed either. And payment is requested immediately with no possibility to cancel. Only once the completed booking is done, the customer is notified of where he will be staying. So this site is excellent for consumers who are looking first and foremost to be housed cheaply in one particular area, without too specific expectations as far as room configuration (beds, view, amenities, facilities, design, etc.). To conclude, I want to thank you once again for expressing your comments following your stay at our property. It was a true pleasure to have you stay with us and we hope you will give us another opportunity to welcome you again at the Best Western Plus City Centre Quebec the next time you are in Québec City. Best regards. Geneviève Hébert, Quality Product & Guest Service Manager

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