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Best Western Plus Hotel City Centre/Centre-Ville, Québec City

330 De La Couronne, G1K 6E6, Québec City, Canada - See on a map
Best Western Plus City Centre/Centre-Ville - Location Location Location - Centrally located in the heart of Downtown Quebec City, 1.3 kilometers from the Old City. The Best Western Plus City Centre/Centre-Ville is ideally located in the center of Québec City. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Our downtown location, unbeatable rates and quality amenities make staying at our Quebec City hotel an easy choice. Enjoy free Internet and a relaxing dip in our indoor pool. We understand that even if you're here for business, you deserve a Quebec City hotel that puts your comfort first. Located 15 minutes walk from the old city and close to numerous events, it's easy to get anywhere, whether it's a meeting, family reunion, tradeshow or top attractions. Hotels in Quebec City are known for hospitality, but we go beyond with the best service, quality and amenities. For hotels in downtown Quebec City surrounded by some of the top attractions in the province our property is the perfect choice. Videotron Center and the cruise terminal are a short drive from our property. If you're docking in town and looking for a comfortable, cool and spacious place to stay, our Quebec City hotel delivers. If a tradeshow is what brings you to town, just minutes away is our Quebec City Convention Centre hotel. We are close to the train and bus station, so using public transportation has never been easier. Our hotel in Quebec is designed to make your stay as smooth as possible. Enjoy free Internet and free local calls, which is especially enjoyed by business travelers. Our location is close to the offices of Ubisoft, CGI, Le Soleil and numerous other businesses and agencies. Located in the downtown area, the best of the city is at your doorstep. We're a pet-friendly Quebec City hotel, because we understand that the whole family being together is what makes a trip special. Best Western Reward members and CAA/AAA members will feel right at home, and we're a green hotel so there's no worry over your carbon footprint. Promotions and packages are available for a number of guests. Can we do anything more to help you enjoy your stay? Simply ask one of our friendly staff members. Book a room at Best Western Plus City Centre/Centre-Ville today and enjoy the best rates! Thank you for your interest in Best Western Hotels! 25 minute walk to Old City UpHill Convention Center 1KM Cruise Terminal 2,5KM Videotron Centre 2,5KM

Best Western Plus

Hotel City Centre/Centre-Ville

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Hotel advantages

  • Restaurant
    Restaurant
  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
  • Valet parking
    Valet parking
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
GreenLeader Gold
 
based on 1815 guest reviews
NOTE ISSUED
Excellent
628
Very Good
804
Average
262
Poor
82
Terrible
39
REFER TO NOTICE
Business Business
186
Couples Couples
654
Family Family
557
Friends getaway Friends getaway
206
Solo travel Solo travel
76
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Good location"

4
PolarBear777, Toronto, Canada 31/08/2020

Well located hotel in Quebec City, walking distance from major upper and lower town tourist sites. Room was in decent shape, liked the desk and separate table with a couple of extra chairs. Some cleanliness issues with toilet and bathtub. Good precautions taken with the pandemic. No free breakfast, which is supposed to be a brand standard for Best Western Plus per the Best Western web site.

"Good value"

4
oriel e, Toronto, Canada 24/08/2020

Stayed here during our relocation trip to Toronto to Newfoundland and had an overnight after 9hrs driving. The hotel was located downtown Quebec, on a very sketchy area but it was close to everything. Due to the pandemic we were very limited to what we could do and see but we did find a nice steak house walking distance (suggested by the front desk) and had a delicious dinner, then we went for a stroll to the old quarters but quickly turned back as we saw large crowds everywhere and no one wearing masks or saving their distance. The hotel is pet friendly so we brought our pet with us and she and us had a goodnight sleep before continuing on our trip to Newfoundland. Breakfast was provided and was very good, you could choose from a selection of pre maid sandwiches or pastries and coffee, orange juice , etc with a fruit. The staff was very helpful and our beds were comfortable. If you look past the sketchy area, its a good hotel .

"Long vacations in Eastern Canada in comfortable hotels."

5
Javier E, Mexico City, Mexico 07/03/2020

Since we arrived at the hotel, check-in was quite fast; I am part of the Best Westerns Rewards program and immediately we had a room upgrade on the executive floor and a welcome gift. The room was spacious enough for my family (2 adults 1 child) and we liked it very much. My son is happy when there is a bathtub in the room. Its amenities are good and we have a coffee maker, a fast enough internet service and very comfortable beds and a clean room. We lacked the ability to use the pool which looked great, but it didn't give us time; We were on vacation and the city offers many beautiful and interesting things.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Javier E, a sincere thank you from all our team here at Best Western PLUS City Center Quebec for filing such a praising review of your stay at our hotel with free WIFI internet access in downtown Quebec City. Indeed, our rooms do come fully equipped with all the necessary equipment a modern traveller would need, like a Keurig K-Cup coffee maker and its free assortment of regular coffee, decaf or green tea, shower/tub in all our rooms but those of the executive section, which are only equipped with our huge walking shower with raindrop sprays and many more practical features. Of course, a free WIFI connection is available throughout our property to all our visitors, allowing efficient use of any device connecting to internet. A heated indoor pool along with a gym are also put at our guests' disposal so they can whether have a relaxing dip or keep up with your training routine. As for our beds, they are all made of natural memory foam mattresses that we wrap in a silky deluxe triple sheet linen for optimum comfort and cleanliness. But then, because Quebec City is such a wonderful place to explore, you shouldn't have much time to take advantage of all the amenities we offer on-site. With all the museums, historical sites, festivals and other popular attractions and activities there is to do and see, you will actually need to extend your presence with us if you want to fully enjoy what our U.N.E.S.C.O.'s world Heritage Site has to offer. And the best way to learn more about your preferred sites and the best way to reach them is to ask our knowledgeable front office agents or valet attendants, whom will always be happy to answer your query. Speaking of our bilingual front office personnel, they are available at all times to make sure every single aspect of your stay is top notch, so one should never hesitate to seek their assistance if anything, and I mean ANYTHING goes wrong or is simply not up to their expectations. So then, once again thank you for posting this kind review of your experience at our hotel with free WIFI connection, hoping you will return soon. Best regards! Jean-Pierre Gagne Guest Experience Manager

"Weekend for hockey tourney"

4
User 24/02/2020

The hotel was clean, our room was on the first floor, upgraded, spacious, and it was conveniently located (5 minutes from videotron centre). the staff was accommodating and helpful, i would stay there again even for personal getaway.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Tripadvisor contributor, we are grateful you took the time to file this review of your stay at our hotel near the Quebec's Videotron Center, the brand-new arena in Eastern Canada. Actually, we are still THE closest hotel to the Videotron Center, as it will take you about 5 minutes by car to reach the venue that hosts the Quebec Remparts, the city's junior hockey league, as well as the International Pee-Wee tournament, the “little league world series” of hockey. This tournament regroups over 120 hockey teams from over 20 country spread over 5 categories that is presented every February since 1960, with over 200,000 people attending the event over the 11 day, with the finals, played on the final Sunday often gathers over 10,000 hockey enthusiasts. Imagine being an 11 or 12-year-old kid playing for a championship in an NHL-caliber arena in front of more people than several NHL teams! These are memories your kid won't forget I can guarantee you that. Of course, the venue also welcomes the most famous of entertainers such as Metallica, Rihanna, Justin Bieber, Muse, Roger Waters and hundred more. You may visit our website to see what you will be able to attend while staying in Quebec City. On-site, our helpful front office agents are the ones to seek-out to get any information you might require, also to solve any issue you may have during your trip to Quebec City, whether it regards our property or not. They will be able to guide you efficiently to any destination in the larger region of Quebec, give you more details about the attractions you singled-out to explore or even giving you some recommendations on the ones you might not even be aware of. Speaking of recommendation, they will also be more than happy to find the most suitable restaurant that will best fit your appetite on a particular day, as Quebec City is known worldwide for it's diverse and tasty cuisine. One should therefore never hesitate to seek their assistance, whatever the query or circumstance, at any time of the day or night. So then, once again thank you for sharing your experience at our hotel near the Quebec's Videotron Center, hoping we will see you again soon, or next year for the Quebec's International Pee-Wee Hockey Tournament. Best regards! Jean-Pierre Gagne Hospitality and Guest Experience Manager

"Old 4 star hotel"

3
bebeme, Sept Iles, Canada 11/02/2020

Location is great but the hotel is not clean and verry expensive for parking and breakfast. Many hotel at the same price but way nicer such as Pur hotel Quebec. The staff is nice but would not recommand if your looking for luxurious hotel

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear customer, thank you for commenting on your experience at our recently-renovated hotel in downtown Quebec City. True that, we just finished the relooking of all our rooms, as every inch of carpet and tapestry were replaced with new material along with all those placed in the corridors leading. We also changed our lobby's furniture and added some additional seating, with our heated indoor pool receiving a brand-new flooring. We are truly sorry these improvements did not enhance the quality of your experience at our property. As for our rates, they favorably compare to those of our competitor across the street that you mention in your review, whether it is for the room itself or the valet parking which is offered at both properties. Our valet service is offered at the rate of 27.00$ plus taxes per night, 2$ less than what our neighbor offers, and includes a free, unlimited in-and-out access to the vehicle. This prevents you from having to find a secured parking space in un unknown area, which can honestly be a bit tricky to maneuver around. Concerning our breakfast, although our American buffet is slightly more expensive than the one offered across the street, its definitely is of better quality as per the numerous comments we receive on this particular topic. Last but not least, what makes the Best Western PLUS City Center Quebec a premium destination is the quality of our customer service. Again, according to many Tripadvisor reviews that praised this aspect of our product, all our personnel are willing to go above and beyond the call of duty to make sure your experience exceeds your expectations. Bilingual staff are just a phone call away and they will be thrilled to answer any question you may have. They will also be quick to react and correct any unpleasant situation that may arise during your stay, even if it happens in a different business. So again, thank you for posting this review about our recently renovated hotel in downtown Quebec City, hoping you will be back so we can prove the real value of our product. Best regards! Jean-Pierre Gagne Hospitality and Guest Experience Manager

"A Gem in the Snow Storm"

5
User 10/02/2020

What a wonderful hotel. The staff were excellent. Everything from start to finish was perfect! We spent time at both the lounge and restaurant . Both we excellent and the staff made them that way. We will be back! In the summer!

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear guest, it is a real pleasure to read such a positive review of your stay at our hotel with on-site restaurant in downtown Quebec City. Indeed, our establishment host both a full-service restaurant, Bistro le 330 and a café/wine bar, Café in. The first is located at the bottom of our Atrium and the second at the end of the corridor that leads to our main lobby. Bistro le 330 offers breakfast, which can be included in your room rate, every morning from 7:00am whether as an “a la carte” menu or a complete and delicious American Buffet. Dinner is also served every evening between 5:00Pm and 10:00Pm as a varied North American Bistro-style menu, with both menus available in room service during the restaurant's business hours. As for Café In, you will be able to enjoy a great selection of smaller snacks such as gourmet sandwiches and salads, pastries, croissants, prepared dish which can be warmed-up in one of our microwaves and of course, our famous breakfast sandwich. You then switch to the other side of the establishment and enjoy our “by the glass” selection if wine, one of our exclusive cocktails or a beer on tap. Changing to another topic of your review, offering a superior customer service is the motto to which every Best Western Property must live by, and we are really proud that you did notice our efforts to fulfill this mission during your stay. Bilingual personnel are available 24 hours a day 7 days a week to answer any query and to react to any problematic situation that may arise during your passage with us, whether it regards our property or not. It is therefore very important to remind all Tripadvisor users that they should never hesitate to seek their assistance, at any time for any reason. Well then, with that said I believe the only thing left is to once again thank you for posting this praising review of your stay at our hotel with on-site restaurant in downtown Quebec City, hoping you will return soon! Best regards! Jean-Pierre Gagne Hospitality and Guest Experience Manager

"Excellent location, excellent service, excellent price"

5
Bluewestyguy, Cornwall, Canada 08/01/2020

Stayed 3 nights on vacation in Quebec City. The room we had was not expensive, very nice sized and very comfortable. The staff were pleasant and helpful. We didn't use the pool as we were quite busy with the restaurants and many gorgeous places to visit and wander through. It looked quite pleasant. The whole building has been nicely remodelled. The facilities and restaurants are in excellent condition. Our room appeared to be newly decorated. About the only thing I could say to improve would be that the robe provided was far too small for me. I am tall and I would be willing to bet the staff would have tried to find one but I didn't bother too much with it. All in all, we thoroughly enjoyed our stay and will return.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear visitor, thank you so very much for posting this review of your stay at our comfortable hotel in downtown Quebec City. True that, in order to make sure all our clients' needs are addressed, we furnish our rooms with high-quality items such as natural memory foam mattresses that we wrap in deluxe triple-sheets linen, Keurig K-Cup coffee makers, mini-refrigerators, functional work space with a chair-on-wheel, 42” HDTV with a diverse selection of bilingual channels along with several useful features and facilities. Those facilities include a heated indoor pool, exercise room and of course, a high-speed WIFI connection, all those are of course offered without any extra charges. Forgot something? We have a huge list of items that most travelers do require during their trip like toothbrush and toothpaste, shavers and shaving cream, eye-care products, adaptors, phone chargers and many others, most handed at no cost at all. You simply have to dial “0” from the phone in your room to reach our front office agents, whom will have the required items delivered to your room promptly. Switching to a different topic, our property did undergo a major transformation last year, with all our 177 rooms getting a total refacing with both carpets and tapestries being replaced by new materials, along with the corridors that leads to them. We also gave our heated indoor pool a brand-new flooring, put some new furniture in our main lobby and added some seating spaces so guests can comfortably wait while their travelling partners get their room. We are currently planning our next big improvements and we hope to have some exciting announcements to make shortly. Our guests can follow-us on Facebook and on our website to see what's coming at the Best Western PLUS City Center Quebec. To conclude, well I would simply like to thank you one last time for this kind review of your stay at our comfortable hotel in downtown Quebec City, looking forward to welcome you back soon. Best regards! Jean-Pierre Gagne Hospitality and Guest Experience Manager

"Long Weekend"

4
staceyp96, North Andover, Massachusetts 04/01/2020

My family and I stayed here for a long weekend around the Holiday. Although we hoped to stay in Old Quebec, the prices were very high because of all the festivities so we opted for this hotel. It worked out perfectly. Old Quebec and restaurants were still within walking distance and you are right next to the Plains of Abraham. The hotel offers a garage (pay each time you enter/exit) and valet but we were able to find metered street parking directly outside the hotel on all 3 nights. The lobby was beautiful and the room was clean, although the beds are small (they were doubles and with 2 teens this gets a little crowded). We were so busy we never took advantage of the pool but we did take a peek and it looked clean as well, although not that large it was was slightly busy at the time we stopped by. There was a Starbucks directly across the street which was convenient for a quick bite, coffee or if you have teens that are early risers and want to take a run over (like us). They are young teens but the area was also very safe and even had a school bus stop at the corner. Quebec was stunning for the Holiday and we will likely return next year. If staying in Old Quebec isn't a possibility we would definitely stay here again.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Stacey P, we are glad you chose to stay at our affordable hotel in downtown Quebec City for the holyday weekend, even more so that you seemingly were pleased with the experience. First, we do offer very competitive rates year-long through many promotions available via every channel, whether it be online on our website, over the phone with our knowledgeable front office agents or with those of the Best Western central of reservation. Not only booking accommodations at our property allows you easy access to every single historical site, activities or other occupation that may bring you to our lovely little corner of Europe in North America, but you also get high-quality equipment and amenities. Actually, you really don't have to opt for the most expensive properties located in the heart of the Old Quebec, as we are right in THE new trendy area in town, just on the outskirt of the main touristic area, which is easily accessible by foot or by city buses. Our front office agents and valet attendants are more than capable of pointing you in the right direction, even to give you advice on how to best plan your daily schedule according to their vast knowledge of the larger region of Quebec City. Then, there are a couple of things about your review I must regrettably rectify. First, although there is indeed a Starbucks Café a few blocks away from our main entrance, it is not straight in-front of our property. What we have though is even better, as the hotel hosts a coffee shop, Café In, on the ground floor down the hall from our beautiful lobby. I assure you that you will be treated with a better coffee experience than in any Starbucks, as we do offer a huge variety of coffee beans, which will be grinded to perfection on demand and brewed to perfection by our professional baristas. Second, although they are very easily accessible from our location, the Battle Park on Plains of Abraham are not right next to our hotel. It would take about 30 minutes walk to reach them or a split trip of bus and foot that would last between 10 and 15 minutes in order to reach them. Last but not least, our rooms only have whether one king bed or two queen beds in them, double beds indeed being not very practical for families with older kids, a demographic that we always welcome at our property. Some of our rooms even have two queen beds and a sofa-bed, where families of up to 6 members can easily maneuver. Well then, with all that said I believe I must end this response and thank you one last time for posting these comments on our affordable hotel in downtown Quebec City, hoping that you will indeed stay with us again next year. Best regards! Jean-Pierre Gagne Hospitality and Guest Experience Manager

"Clean & organized hotel – awesome when traveling with pets"

5
918lk93, London, Canada 02/01/2020

We stayed at the Best Western Plus for one night while driving through the province. We had our large dog with us, and the hotel was extremely welcoming for our dog. They provided us with a pamphlet showing the green spaces around the hotel, as well as the nearest vets. They also provided a sign for our door to inform the cleaning staff there was a dog in the room, and to please not enter. If you've ever traveled with pets, you know it can be hard to find a pet-friendly hotel. This was a very easy experience, and the staff were very courteous. Clean rooms, and a good restaurant in the hotel. Would stay here again!

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear guest, on behalf of all my colleagues and myself, thank you so very much for filing this quite exhaustive review about your stay at our pet-friendly hotel in downtown Quebec City Since 2007, our establishment is indeed proud to allow its visitors to bring along their little fury family members on their vacations so they are not left alone at home while the rest of the bunch is away having fun. Although we will ask for a cellphone number so we can reach-out to you in case your animal causes any disturbance to other customers, it is true that we allow your dog or cat to remain in the room while you are out. As for the price, it costs only 15.00$ plus taxes per night to bring your dog or cats at our property, price that includes a welcome package for your animal with treats and poo-bags along with maps of the area highlighting the nearby parks, including a dog-park just a few steps away from our front door as well as useful numbers for veterinary and other animal-related services. But mostly, this nightly fee covers for the extra cleaning that must be done following the presence of an animal to prevent allergic reactions by future guests who would stay in that room. Another great feature of our establishment that often receives praises from Tripadvisor contributors is our full-service restaurant, Bistro le 330. Located I the hotel's atrium, it serves breakfast every morning from 7:00am, whether as an “a la carte” menu or an American buffet as well as diner every evening between 5:00pm and 10:00pm with a delicious North American Bistro-style menu. Both menus are available as room service during the establishment's opening hours. One last detail about breakfast: although it is not included with every available rate, it is possible to add it to some reservation at a very tiny cost per person. It is important to note though that reservations made though third-party websites such as Expedia or Booking.com do not allow for breakfast to be included in the reservation. Only reservations made with us over the phone, on our website or via the Best Western central of reservation offer this option. So then, I think the only thing left is to thank you one last time for this review of your stay at our pet-friendly hotel in downtown Quebec City, hoping you will return soon. Best regards! Jean-Pierre Gagne Hospitality and Guest Experience Manager

"Disgusting room, terrible and inconsistent service"

1
User 27/12/2019

The worst hotel experience ever! DO NOT RECOMMEND! I will never stay in any Best Western Plus EVER I stayed at this hotel from 12/22-12/26 in 331. The guest service at this hotel has no standard at all and was horrible. The room was DISGUSTING! The first night , I found there was a used shower cap in the dryer bag. In a holiday mood, I decided to let it go. But my friend was already telling me the room wasn't clean. The second night, I found there was a hair doesn't belong to me in my bed, given they don't change sheets in the second night, I figured that the bed wasn't clean since the first night. THAT WAS DISGUSTING! I called immediately to the front desk on the third morning and they say they are going to change the sheet for me. On the XMAS night, after I came back to the hotel, I really lost myself after seeing the bed sheet wasn't changed, the room wasn't cleaned, what the housekeeper did was just dry the bathroom floor, made the bed as is, and give us bathroom amenities. I called the front desk and with the agent's terrible English, I really had to yelled at him. The sent 2 girls up to fix everything. But this hotel had ruined our Xmas eve. They even stated that they don't have any managers or supervisors to talk to us and hear out feedback. After these complaints, they finally cleaned the room right on the last night. But then when it comes to service. The first night I called them asked for slippers, the agent said the hotel doesn't have one. The second and third night my friend called them asking for bottle water, the first time they said, the water in the washroom is drinkable, until she insist on the bottle water, they finally delivered it to us. The final night, I called to ask for the very same water, the agent said there is a vending machine, you can go buy one yourself. Really done with this horrible place, I just went outside to buy my own water. GOOD JOB BEST WESTERN PLUS ON RUINING OUR XMAS HOLIDAY! everyone who see this post, don't stay with them!

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear guest, thank you for submitting this review. On behalf of all my colleagues, I would like to present our most sincere apologies for failing at providing you with the high-quality experience that every Best Western PLUS property are known to offer to their visitors. The situation you describe with the used shower cap in the hair dryer bag falls definitely short of our high standards in terms of room cleanliness. Following reception of your comment, we reminded all housekeeping personnel the hair dryer bags must be checked after each departure and properly cleaned regularly. We do apologize if this simple omission had a negative impact on the overall quality of your stay. Then, we will only change bed sheets of an occupied room after the 3rd night, unless otherwise instructed by the occupying guests. Such request can be made whether by calling our front office agents, whom will dispatch housekeeping personnel to your room at your most convenient time. We are sorry this task wasn't done to your satisfaction after you made the request for the bed sheets to be changed. As for the bottled water you requested, they are usually reserved for our Best Western Reward members as their welcome package. We therefore are not always able to hand them to non-member on request and we are sorry the goodwill gesture of one of our front office agents to have some brought to your room made you feel you were entitled to them everyday. We also encourage our front office agents to propose as many solutions as possible when they cannot fulfill a customer's request, in this case informing you about the fact that the tab water is as good as bottled water and that some can be purchased on vending machine located on every level. Again, we are sorry you took this attempt at providing you with a superior customer service as a bad display of the later. As you can see from plenty of other reviews on Tripadvisor, guest service is one of our strong point here at Best Western PLUS City Center and we will always try to better ourselves with comments from guests. To conclude, I would simply like to clarify two things. First, the picture of the tub you posted along with your review shows the anti-slip coating that prevents one from falling while showering. After we received your review, we made sure that the tub in room 331 was still up to our standards and it definitely was. Second, every Best Western establishment is managed independently, so one bad experience at one property do not warrant a similar experience at another hotel. So we truly hope that despite this lackluster experience, you will give us a chance to prove the real value of our establishment by staying with us again in the future. Kind regards!

"Pretty good but a bit stingy"

3
Brendan R, Taipei, Taiwan 23/12/2019

Very standard North American hotel comfortable and fairly clean. Felt a bit stingy because almost everything was costing extra, like obtaining a microwave, overpriced parking, high-speed internet. Soundproofing better than average but not ideal (footsteps audible but very little noise from street). Some of the night-staff were not very well trained. Pool and gym only open during daytime hours.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Brenda R, thank you for these comments regarding your stay at our hotel with free WIFI in downtown Quebec City. First and foremost, I would like to address this crucial aspect of our product, as we do offer a free, high-speed WIFI connection to all our guests throughout our property. This connection is way sufficient for any web usage, but maybe for high volume data usage such as streaming HD movies or downloading heavy content. But then, we do put at our guests' disposal a higher volume of upload/download with our ultra fast WIFI connection, which is offered at 4.95$ plus taxes for a period of 24 hours, connection that is plenty fast to tackle anything you will throw at it. Then, all our rooms are equipped with 42” HDTV that offer a vast selection of bilingual channels, Keurig K-cup coffee makers with a free assortment of regular coffee, decaf and green tea, a mini-refrigerator, in-room safe big enough to fit a 15” laptop and an Iron and Ironing board. Although microwaves are not present in any rooms at the moment, we do offer some at a very small nightly fee. You may request them from our front desk agents, whom will have it delivered to your room promptly. As for our valet parking, it is offered to our guests traveling with a vehicle at a rate of 27.00$ plus taxes per day that include free, unlimited in-and-out access to the vehicle at all times. This rate does favorably compare with what other hotels in downtown Quebec City offers for a similar service. If ever that option does not seem to tempting, both our valet attendants and front office agents can precisely guide you to the several public lots that may offer less expensive options, although they do not always guarantee free and unlimited access as our valet service does. TO conclude, well I would dimply like to thank you one last time for posting this very complete review of your stay at our hotel with free WIFI internet in downtown Quebec City, hoping you will return soon. Best regards! Jean-Pierre Gagne Hospitality and Guest Experience Manager

"Best of the best"

5
User 16/12/2019

The breakfast and the rooms are excellent even the employees know their jobs. Thank you very much to the front desk employees, to the cleaners and all the servers. You do not need to call the cab from your room if you need one because the hotel will call one for you right away when they see you waiting in the lobby

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear guest, it is a pleasure to acknowledge such a praising account of your experience at our hotel with good breakfast buffet in downtown Quebec City. Available every weekday between 7:00am and 11:00am and until noon on weekends at our on-site restaurant Bistro le 330, our American buffet has something from everyone. Fresh fruits, yogurts, cheese, cold meat, cereals, bagels, fresh juice, different kind of breads, slow-cooked ham, waffles with our delicious warm maple sauce and many others daily-made items are available for you to start your day with a complete meal. And whether you like your eggs scrambled, sunny-sided up or poached in a hollandaise sauce, we got you covered. Even better, you can have all this for free, as some room rates available with us directly or via the Best Western central of reservation do have breakfast included in them. Unfortunately, reservations made through websites such as Expedia and Booking.com do not allow to imbed the morning meal to your reservation. Then, another good reason to book accommodation at our hotel is definitely the high-quality of our customer service. Bilingual personnel are at your disposal at all times and will be more than happy to make sure your stay at our property is one you won't soon forget, all for the good reason of course! Need a recommendation for lunch or dinner, to find the most efficient path to reach your chosen activities or simply need a cab to take you from our front entrance? Our knowledgeable and always ready to help front office agents and valet attendants are there to address every reasonable request. Front office agents are also the ones to seek if you feel there is anything we could do to enhance your experience. Because they represent the link between all departments, one should never hesitate to ask for their assistance, whatever the circumstance or the time of the day or even at night. So then, to this I would simply like to add one last thank you for posting this review of your stay at our hotel with good breakfast buffet in downtown Quebec City, looking forward to welcome you back on your next trip! Best regards! Jean-Pierre Gagné Hospitality and Guest Experience Manager

"Family trip to old Quebec."

5
dgd175, Granby, Canada 09/12/2019

I have a long history of staying in all kinds of hotels and this is one of the cleanliness i have ever seen. The staff was very friendly and the restaurant was above our expectation. A surprisingly good experience!

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear guest, in the name of all my colleagues and myself, a sincere thank you for posting such a praising review of your stay at our family-friendly hotel in downtown Quebec City. True that, our establishment caters to the very requirements of a perfect family vacation, whether it is by having a heated indoor pool, free high-speed WIFI connection, mini-refrigerators or 42” HDTV with a varied selection of bilingual channels, all available to our guests without any extra charge. We also put at our guests' a room with two queen size beds and a pull-out couch, identified on all channels as “two queen size beds and sofa-bed”, which can easily accommodate up to 6 adults without breaking a sweat. We are also very close to some very popular activities for kids such as the Aquarium, Mega Parc at Galeries de la Capitale or the Benjo toy store, located just a few steps away from our main entrance. Then there is our restaurant, Bistro le 330 as well as our coffee shop Café In that can fill the stomach of both young and old with freshly prepared meals. Breakfast is served every morning both as an “a la carte” menu and an American buffet and yes, there is a special menu for kids, just like for diner where you can enjoy a diverse North American Bistro-style menu. Both meals are available as room service during the restaurant's opening hours with menus placed in every room. To conclude, another topic often raised by Tripadvisor contributors is the cleanliness of our installations, particularly our rooms. This is a result of a thorough clean-up of all occupied rooms by our housekeeping personnel, something that you can customize to your needs every day. You may call our front office personnel to tell them what needs to be serviced in your room on that particular day, or you can fill-up the form specially made for that purpose and hang it on your door knob in the morning for our personnel to pick-up. Well then, I think the only thing left is to thank you one last time for these kind words towards our family-friendly hotel in downtown Quebec City, looking forward to have you back among us soon. Best regards! Jean-Pierre Gagne Hospitality and Guest Experience manager

"Great Location / Great Hotel"

5
Keithk1969, Moncton, Canada 08/12/2019

Hotel very well situated for your stay in Quebec City. Very modern hotel with comfortable rooms nice restaurant and a coffee/wine bar. Will definitely stay there my next trip to quebec. Excellent staff!

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Keithk1969, a sincere thank you from all my colleagues and myself for this quite positive review of yo9ur stay at our hotel with on-site restaurant and café. On that particular subject, our establishment does host both a restaurant, Bistro le 330 located in the hotel's atrium, as well as a coffee shop/wine Café In. You may start your day with a complete meal every morning at 7:00 with our complete American buffet or our “a la carte” menu, the latest being available as room service during the restaurant's operating hours that ends at 11:00am on weekdays and noon on Saturdays and Sundays. You may also enjoy dinner with our North American Bistro-style menu every evening between 5:00Pm and 10:00Pm, also available to be delivered to your room. But then, if that does not seem tasty enough or a bit too expensive, Café In offers some snacks every day from 6:30 such as gourmet sandwiches, salads, smoothies, pastries, croissants and of course, freshly grinded coffee brewed to perfection by our professional baristas. On the wine bar side, put your feet up while tasting one of our many by-the-glass wines, a pint of local beer or one of our cocktails, including some exclusive ones created by our barman and barmaids. Then, we are thrilled that, like ivangH6298IG also noted in his review published on December 1, you found the overall look of our hotel to be modern and our rooms comfortable. I would encourage you to read my response to this review to learn about the recent improvements that largely contributed to you both mentioning this aspect of our product. To conclude, another feature of our establishment that often draws positive feedbacks is our caring, helpful and courteous staff whom are available 24 hours a day, 7 days a week to make sure your stay with us goes smoothly. You may seek their assistance when the time comes to plan your daily exploring schedule, as their vast knowledge of the city's attractions, landmarks and activities as well as of the many means of transportation to reach them represents the most efficiently tool at your disposal. They also won't hesitate to act in order to solve any issue or problem that may arise during your stay, so we strongly suggest one should never hesitate to reach them, whatever the circumstance may be. So then, once again thank you for posting this review of your stay at our hotel with on-site restaurant and café, looking forward to see you back. Best regards!

"Best Western Centre-Ville Quebec"

5
ivangH6298IG, Toronto, Canada 01/12/2019

Excellent hotel, friendly and caring staff. Rooms and general halls are very clean and well taken care of. Location is superb and close to major attractions in Quebec city. If you travel by train it is very close to VIA Rail Gare du Palais and takes 15-20 mins to walk. Thanks for a nice stay and i will stay here again soon!

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear customer, a heartfelt thank you from all my colleagues and myself for this awesome review of your stay at our recently renovated hotel in downtown Quebec City. Last spring, our property entered a new chapter in its history with the end of a major renovation project that saw all our 177 rooms, and corridor that leads to them getting a complete relooking with every inch of tapestry and carpet being replaced with brand new material. Of course, while giving a more modern look to our product, we kept its classic and calm décor that made its reputation. And while we were at it, we also gave our indoor pool a new and improved flooring and we changed the furniture of our main lobby to keep it up to date. Then, one thing that is not about to change is our ideal location, in the heart of THE new trendy area in town and just about 1km away from the main entrance to Old Quebec, Saint-John's Gate. As you accurately noted, Gare du Palais, the main train and bus Station in eastern Canada is only a few steps from our main entrance. We are also next-door neighbor to the biggest city bus stop in town, Place Jacques Cartier where over 80 routes converge, meaning that every single attractions and sites you want to visit are easily accessible from our location if ever you don't have a car. You are flying in? Although taxis do offer a flat rate of 35.00$ per ride between the downtown area and the Jean-Lesage airport (YQB), there is now a bus path, #80 that does the commute between Quebec's international airport and our neighborhood, with the last stop located just a few blocks from our main entrance. So then, with that said I think the only thing left is to once again thank you for these comments about your trip to our recently renovated hotel in downtown Quebec City, looking forward to welcome you back very soon! Best regards!

"Very nice hotel"

5
Nancy J, Montreal, Canada 20/11/2019

Arrived at this hotel Friday Nov 15th for an Anniversary weekend celebration. Great checkin. Perfectly bilingula staff.. Furst room we got was so small and as we were staying for 3 days I asked to change.. Got a really nice big room after but facing the atrium ie restaurant downstairs and no window.Was weird at first but very dark and quiet.The problem the first night was I could not lower the temperatur in the room. This hotel sets it at 19 and then u can go up but not down. Never had this in all my many years of travels(lots)I got a fan on SAturday so that really helped.. Thanks you Jean Pierre Gagne.. I could now sleep. Amazing buffet breakfast that was included.. if u book direct with hotel and for not much more. The statff are amazing Buffet had everything u could imagine.. Thank you staff of BW

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Nancy J, it was a great pleasure to serve you during your trip to our hotel with bilingual staff in downtown Quebec City and I would like to thank you on behalf of all my colleagues for sharing your experience. Actually, the high-quality service you were treated with during your stay is the standards to which every Best Western hotel must live by. Bilingual, knowledgeable and caring personnel are ready to answer any question and act to solve any problematic situation that may arise while staying at our property, 24 hours a day 7 days a week. It is therefore very important to report any discomfort, like a too warm temperature so we can fix the issue and keep offering you a comfortable environment. As for the room you were moved to after having being assigned one that did not correspond to your expectations, I would like to mention that it does have a window, although it is not facing outside as it faces our atrium where our restaurant is located. Concerning the temperature, that cannot be lowered below 19 degrees Celsius, this is only valid for those interior-facing rooms as other rooms can go as low as 17 degrees Celsius. Special request for a particular type of room can be made during the reservation process, but are always subject to availability on the day of arrival. Then, we are glad that you were quite pleased with the quality of our American buffet, served every morning from 7:00am at our restaurant Bistro le 330. As you accurately noted, it is indeed possible to add the breakfast top your room rate at a minimal cost, but only when the reservation is made through us over the phone with our front desk agents, on our website or via the Best Western central of reservation. It is also important to note that not all rates include breakfast. Well then, it's time to thank you one last time for this kind review of your experience at our hotel with bilingual staff in downtown Quebec City, looking forward to welcome you back on your next trip! Best regards!

"Very good stay"

4
Francis D, Fuengirola, Spain 13/11/2019

Booked at this BW for two nights, the building is somewhat old but it obviously has been renovated and is very well maintained. The room was large ans the beds were very comfortable as expected at a BW Plus facility

"Good Hotel"

4
AlexandreM3573, Florianopolis, SC 13/11/2019

Nice and big room. Very comfortable and clean. Service was good, but the check-in service was a bit careless but nothing that ruined our experience. The distance from the hotel to vieux-Québec is something to consider if you like to do everything by foot. We did a lot of walking and it was not a problem, but with temperatures falling, buses also came in hand and were easy to navigate. The neighborhood offers incredible restaurants and nice stores.

"Great place to stay at in Quebec City!"

5
User 06/11/2019

If you like to walk as your primary source of transportation, Best Western Plus is for you! It is situated at a location perfect for walking to and from Gare du Palais (Via Rail station) and also Old Quebec! We will certainly go back next time.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Jerome P, a sincere thank you on behalf of all my colleagues and myself for posting such a positive review of your stay at our hotel near public transportation in Quebec City. True that, our property is very easily accessible in relation to the many means of transportation available to visitors, like Gare du Palais, the main train and bus station in eastern Canada that is only about 15 minutes walk from our main door. City bus #1 also runs from and to the Via Rail station, with a stop just a few steps away from our hotel. Other useful bus path that are quite convenient to commute from and to our location include #800 and #801, the metrobus routes that have passages right next to the walls of the Old City, allowing again easy access to most of the touristic attractions for our guests. But then, one of the many pleasures of visiting Quebec City is strolling down the famous cobble stone streets and admire the 17 century French architecture that makes Quebec City so famous worldwide. This is quite feasible from our location as we are just 1km away from Saint-John's gate, the main gateway through the fortifications overlooking the historical area, although I should stretch-out that the shortest trail is mostly uphill. Don't really fancy walking upwards that much? The most scenic path to reach the Old Quebec is actually all flat and both our front office employees and valet attendants are capable of showing you the way that won't include upward walking. Of course, another great way to discover a touristic destination like Quebec is to hop on one of the many guided bus tours available, with most having pick-up straight from our main lobby. Again, our front office agents are there to provide all the details about those tours and get you set for the one that will better suit your needs and requirements. To conclude, well I would simply like to thank you one last time for these good words on our hotel near public transportation in Quebec City, hoping you will return soon! Best regards!

"All you expect from Best Western and more!"

5
Désirée M, Quebec City, Canada 03/11/2019

We stayed here for one night for night 2 of a power outage at our place in this city. We slept well. Heating and cooling in room worked well.The inroom coffee was excellent and better than in many business hotels at double or more the price. Small vanity in bathroom and soap dish in shower poorly placed. However shower was hot and pressure good. As we booked directly with the hotel the breakfast was free. It was served in a comfortable restaurant. The buffet was what I see for an extra price in many upscale hotels.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Désirée M, writing on behalf of all my colleagues here at Best Western PLUS City Center Quebec, thank you so much for posting such a complete and praiseful review of your stay at our quality hotel in downtown Quebec City. First, in order to fulfil our commitment of offering a high-quality product that responds to the many requirements of the modern travellers, we make sure to use high-end items and equipment throughout our property. All our rooms are therefore equipped with Keurig K-cup coffee makers that comes with a free, unlimited supply of regular coffee, decaf or green tea, roasted by Café Castelo whom are specialists in roasting the best gourmet coffee beans in town since 1996. You will also find in the entirety of our 177 rooms a mini-refrigerator, a safe big enough to fit a 15” laptop, 42” HDTV with a diverse selection of channels, both in French and English that also allows to plug-in your console or laptop, along high-end hygiene products and other practical amenities. Of course, all our guests have access to our free, high-speed WIFI connection that Still with the purpose of offering the best product possible to our visitors, we are currently working on the different heating/cooling ventilation systems (central air and independent units) that regulates room temperature in order to render them more efficient, quieter and more in line with our commitment to reduce our environmental footprint. So far, several independent units have been replaced and we keep replacing a few every day. To conclude, we are glad that you were able to benefit, as did other Tripadvisor contributors like D3363SVgeorgea, from our full American buffet included in your room rate. This option is available during the reservation process when it is done over the phone, on our website or with the Best Western central of reservation, although not all rates do include it. By doing so, you will make sure every day of your trip at our hotel will begin with a complete meal, served every day from 7:00Am at our restaurant Bistro le 330, at a very reasonable cost. So then, one last thank you for this review of your stay at our quality hotel in downtown Quebec City, hoping you will be back on your next trip. Best regards!

"My best Best Western Plus Hotel Experience"

5
D3363SVgeorgea, Toronto, Canada 26/10/2019

My best Best Western Plus Hotel experience of all the Best Western and Best Western Plus hotels i have stayed in over years. The suit I stayed was impeccably perfect with the décor, arrangement and overall experience in the room was excellent. I cannot even begin to tell you about the breakfast experience....the food was excellent, the staff were very professional and the food choices was amazing. The staff at the check in desk was supper friendly and helpful. You really have to stay at this hotel to experience it

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear guest, on behalf of all our staff here at Best Western PLUS City Center Quebec, thank you so very much for this great review of your stay at our hotel with breakfast included in downtown Quebec City. True, although it doesn't come with every booking, it is possible to have the morning meal added to your room rate during the reservation process, but only when you book directly with us over the phone, on our website or via the Best Western central of reservation. Rooms booked through third party websites such as Booking.com or Expedia do not allow for breakfast to be included at our property. By doing so, you will be sure to start each day of your Quebec trip with a complete meal from our varied American buffet, served every morning from 7:00. An “a la carte” menu is also available to all with traditional dish like the Québécois breakfast, along with more creative ones like our now famous Scandinave breakfast made of one or two poached eggs, placed on an English muffin and garnished with smoked salmon and an unctuous Hollandaise sauce. This of course comes with the same caring, courteous and personalised service that made our reputation what it is today. In order to address every requirements of the modern travelers, knowledgeable and helpful staff are present at all time to make sure all aspects of our customers' experience meet their expectations. So if ever there is anything you feel could use some improvements, if anything goes wrong for any reason, please do not hesitate to seek the assistance of our front office personnel whom, with the help of their colleagues of other departments, will do everything in their power to find the best solution possible and apply it at your earliest convenience. To conclude, I would just like to precise that we do not have Suites (rooms with a separate living area), but we do have some adjoining rooms that are quite convenient for big families. Special request made during the reservation process are the best way to obtain such accommodation, although we can never guarantee we will be able to assign them as it will depend on their availability on the day of arrival. Well then, I think the only thing left to say is, once again, thank you for sharing your best Best Western PLUS hotel experience at our hotel with breakfast included in downtown Quebec City with the entire Tripadvisor community, hoping you will return soon. Best regards!

"Super clean"

4
bigred923, Ontario Canada 25/10/2019

Stayed overnight at the Best Western and it was a very nice room. Really clean. Location was good for bus tours and for restaurants. Was able to leave our luggage before our room was ready and after check-out as our plane trip was in the afternoon and we were able to tour Quebec City without our luggage!!!!

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear bigred923, thank you for sharing your thoughts on your stay at our hotel in downtown Quebec City. As a proud representative of the world-renown banner Best Western, we have the duty of leading hotel industry in terms of customer service, an aspect that, according to the many reviews that had such mention, we do excel in. Of course, offering a great customer service starts with caring, helpful, resourceful and courteous employee, whom we put at your disposal 24 hours a day 7 days a week. But then, it's the little attention to details that may allow us to achieve our objectives of offering you the best customer service that will make you want to return to our property. Attentions such as granting you access to a suitable room even if you arrive before the check-in time of 3:30pm, if possible, is just one example of the little things we are willing to do to make sure you feel like a part of our family. If ever that wouldn't be possible yet, we will place your luggage in our secured storage room and have them brought up to your room when it will be ready, allowing you to start your exploring of our beautiful city with your hands free of burdens. Speaking of exploring the touristic area, getting to the start of the Old Quebec from our location is quite easy, whether you want to walk, take a bus, ride your car or even more convenient, hopping on one of the many guided bus tours. Our front office agents will be able to help you choose the one that will get you to see your chosen sites like the ones located in the Old Quebec, but also on the outskirt of the main touristic area like the Montmorency Waterfall, Ile D'Orléans and Cathedral Sainte-Anne-De-Beeaupré, the most visited pilgrimage site in Canada along Oratoire Saint-Joseph in Montreal. They may also get you set for a cruise on the Saint-Lawrence river, which may be combined with a fine dinner on board of the Louis-Joliette. Even better, you won't even have to get anywhere to take advantage of these tours and cruises as they have pick-up straight from our main lobby. To this, well i would just like to add one last thank you for posting such a positive review of your stay at our hotel in downtown Quebec City, hoping this positive experience will encourage you to return on your next visit to our little part of Europe in North America. Best regards!

"VERY NICE BEST WESTERN"

5
BarbieC714, Pittsburgh, Pennsylvania 24/10/2019

I stayed at the Best Western this past September. I was in an Executive King Room and was very happy with the room and hotel service. My room was spacious, very clean with a lovely rain shower. I feel it is too far to walk to the Old Town as it is all uphill; but that should not stop anyone from staying here. I used the public transportation with no problem for getting around. In addition, so many excellent rastaurants are within walking distance. I recommend.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear BarbieC714, a heartfelt thank you for those praising comments about our comfortable hotel in downtown Quebec City. To begin, we are glad that you enjoyed the coziness of our executive rooms and its most distinctive feature: the huge walk-in shower and its rain-drop shower head. These rooms are also located in a private corridor only accessible by guests residing on the floor's 4 executive rooms. You may book this type of room on every channel available to you, including on third party websites such as Expedia and Booking, although they are not always labelled as “executive Room”. To make sure you get one of those, it is better to contact us directly over the phone or go on our website. Another reason to book any room type at our is our proximity to a huge amount of activities and points of interests, whether those that are already famous or some that most visitors still haven't heard about. Actually, our neighborhood , Quartier Nouvo Saint-Roch is THE new trendy area in town with, as you accurately pointed-out, excellent restaurants that offers unique menus created by young and talented chefs that, by combining local products and modern techniques, produced a brand new culinary trend you won't find anywhere but in our neighborhood. In addition to those eateries, the streets surrounding our hotels are filled with bars, pubs and micro-breweries, show venues and theatre showcasing a great variety of artistic discipline and musical genres. Even better, we are only about 1km away from the main touristic district of Old Quebec, which means that all the major attractions are within walking distance. But then, as you also noted in your review, public transportation does represent a quite convenient way to get around with over 80 city bus routes converging at our front door neighbor: Place Jacques-Cartier. So then, with that said I think I only need to thank you one last time for contributing to the Tripadvisor community with this review of your experience at our comfortable hotel in downtown Quebec City, hoping you will be back soon. Best regards!

"Best Western Plus Quebec City - Fine Stay!"

5
LarryL8022, New York City, New York 22/10/2019

All was great and only one problem arose with valet parking that staff quickly resolved. Great service! Neighborhood area was great! all in all, our stay was great! We would stay at this BW Plus Hotel in QC again!

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear LarryL8022, on behalf of all my colleagues, a sincere thank you for taking the time to file such a nice review of your stay at our hotel in a great neighborhood in downtown Quebec City. Over the past several years, Quartier Nouvo Saint-Roch transformed into THE new trendy area in town, revitalization mainly due to the arrival of high-tech firms that employs young professionals. World leader video game creator Ubisoft is the most famous, but local firms like Frima, Beenox and Sarbakan also developed into major players in the filed of video game creation and 3D imagery. Because so many young people with quite decent salary need entertainment, it didn't took long for bars, pubs, micro-breweries and great restaurants to open. Names like L'affaire est Ketchup, Patente et Machin, Noctem, Macfly – Bar Arcade Les Sales Gosses are just a few sample of eateries and places of entertainment that make our neighborhood so lively and young. Add to that show venues showcasing a huge variety of musical genre like l'Anti – Bar et Spectacle and Imperial Bell along with local businesses and service-oriented stores and you get pretty much everything one would need to have a good time. All that while sitting just a stone's throw away from the main touristic area of Old Quebec. Actually, according to Google map, our property is exactly 1km away from the walls of Old Quebec and Saint-John's Gate, the main gateway through the famous fortification protecting this U.N.E.S.C.O. World Heritage site. This mean that all the major touristic attractions like the Citadel, Plains of Abraham, Chateau Frontenac, Quebec's National Museum of Fine Arts and many others are easily accessible by foot. I should maybe stretch-out though that walking from our location to the historical district implies strolling upwards pretty much all the way, but then there are plenty of alternatives like city buses. Our knowledgeable and always wiling to help front office personnel and valet attendants can help you with any query regarding the city's landmarks and attractions and the best means to reach them. Our visitors should therefore never hesitate to seek their assistance, in any circumstance and at any time of the day or night. Well, let me put an end to my response to your review about our hotel in a great neighborhood in downtown Quebec City by thanking you one more time for sharing it with all Tripadvisor users, hoping you will be back soon. Best regards!

"Big rooms "

5
taisacristinac, Florianopolis, SC 22/10/2019

The room we stayed in was really spacious, looked recently renovated. Staff was friendly. The hotel is not located inside old Quebec, but the public transportation can take you anywhere and there are many bus stops nearby. Definitely recommend the hotel!

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear taisacristinac, thank you so much for posting such positive comments on our recently renovated hotel in downtown Quebec City. Indeed, this past spring marked the end of a 16 months project that saw all our 177 rooms getting a brand-new look, with every inch of tapestry and carpet being replaced with new material. This endeavor had the dual purpose of upholding our standards of quality and to give our accommodations a more modern décor, while keeping its classic and welcoming look. We also gave our heated indoor pool a new floor and our main lobby was furnished with new furniture. Of course, these improvements had no effects on the size of our rooms, with all our rooms with one king bed able to easily welcome 2 adults, even a child if we add a cot bed (rollaway) that we offer at a rate of 15.00$ plus taxes per night. Our two queen size bed rooms have plenty of space to fit 4 adults, with our rooms with two queen size beds and a sofa-bed being big enough to accommodate 6 adults without breaking a sweat. Now switching to a different topic raised in your review, you are also spot on when you mention the many public transportation located just a few steps away from our property. Actually, THE biggest bus stop in town, Place Jacques Cartier, is our front door neighbor with over 80 bus routes converging in its several stops, all located within one block from our front entrance. This means that, on top of being right next to the main touristic area of Old Quebec (1km to be precise), our location allows easy access to all the attractions and activities that are not in the downtown area. For example, Montmorency Waterfall can be reached by hoping on metro-bus #800, #25 for the Quebec's Aquarium and #82 or #64 for Galeries de la Capitale. Even better, since this past august, there is a bus that runs between the Quebec's International Airport (YQB) and the city center, with route #80 starting/ending at the corner of Boulevard Charest and Rue Dorchester, located just 3 blocks away from our hotel that does the shuttle to the airport. So to this, I would simply like to add one last thank you for this quite accurate review of our recently renovated hotel in downtown Quebec City, looking forward to welcome you back soon. Best regards!

"Quebec city birthday trip"

5
seandodgson, Richmond Hill, Canada 20/10/2019

My parents and I stayed at the Best Western Plus for my Mother's birthday. They made our stay very special and memorable. We stayed for 2 nights. We had a very nice trip and the hotel was very nice and clean.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear seandodgson, from all our staff here at Best Western PLUS City Center Quebec, a sincere thank you for sharing your memorable experience at our hotel high-quality hotel in downtown Quebec City. First, as a proud bearer of the world-renown banner Best Western, our mission is to offer an industry-leading customer service that is both pro-active and courteous. This means that every query, every request or demand will be met with a smile and all our staff will work tirelessly to make sure every aspect of your stay meets your expectations as well as our standards. So whether you need to inquire about the many attractions and activities and the best mean of transportation to reach them, or to get a recommendation for restaurants that will fit everyone's appetite, our front office agents are there to help. They are also the ones to seek-out for any special requests you may think of that may enhance the quality of your experience, along with being able to correct any unpleasant situation that may arise and propose several solutions to solve it and implement the one that suits you the most, at the most convenient time that won't come in conflict with your daily planning. Switching to a different topic, when one think of a nice hotel establishment, the first thing that comes to mind is a clean, attractive environment with practical features. This past spring saw the end of a major enhancement project of all our rooms, with the replacement of every inch of carpet and tapestry by new material, both in order keep them up to our standards of quality and also to give them a brand new look that, while following the new trends, keeps its classic and welcoming décor. Our heated indoor pool also received a new flooring with our exercise room getting some new conditioning equipment, both allowing you to keep up with your training routine. Of course, all the useful amenities such as our Keurig K-cup coffee makers, mini-refrigerators, 42'' HDTV, working space with a chair-on-wheel are still present in all our accommodation, as well as our free high-speed WIFI connection that is available throughout our property. Well, with all that said, the only thing left is to thank you one last time for filing this review about our high-quality hotel in downtown Quebec City, hoping you will be back soon. Best regards!

"A gem"

4
User 17/10/2019

This hotel is such a gem. It is clean and fairly well located in terms of distance to attractions, restaurants and shopping areas. Old town is 15-30 min walk along shopping areas. Room given was spacious and well supplemented with toiletries. Bed and pillows were comfortable. The only thing i could probably nit pick was the fact that our room was for some reason scheduled to be cleaned around 3-4pm, around time where the family was back to hotel after a tiring day of sight seeing. So i suggest, calling front desk as soon as you leave hotel that way when you come back, u can relax in an uncluttered room. Would definitely stay again and most definitely will recommend.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Llyanne, on behalf of all my colleagues and myself, a heartfelt thank you for posting such a praising review of our hotel near touristic attractions in Quebec City. First, alike JFLeB325 also noted in his review posted on October 2, 2019, our property does represent a hidden gem of a hotel from where most of the touristic sites and activities are easily reachable. I would then encourage you and other Tripadvisor users to read my response for further details on this particular topic. An aspect of our location that I do not mention in this response though is the presence of many great eateries around our property. Just one block south of us is Saint-Joseph Street where you will find most of the restaurants that blossomed in the past few years, making our neighborhood a very popular place for local foodies and tourists alike, although this part of town is still quite unknown to most visitors. Add several pubs and bars, micro-breweries, show venues and local boutiques along with practical services and you get THE new trendy area in town. Of course, we do have our own restaurant, Bistro le 330 that serves delicious and varied breakfast every morning from 7:00Am, both as a full American buffet or “a la carte” menu. For diner, you may enjoy our delicious North American Bistro-style menu available every evening between 5:00pm and 10:00pm. There is also a café on the premises, Café In where you may grab lighter snack all day like gourmet salads and sandwiches, fresh pastry and croissants, smoothies and of course, a freshly brewed coffee made of beans from all around the world, grinded and brewed to perfection by our professional baristas. To conclude, it is indeed quite wise to give us a call just before leaving your room to instruct us on when you want it to be tidied-up by our housekeeping personnel, something that can also be done by filling the door-hanger specially made for that purpose. Not only this will assure you to come back to a comfortable and clean environment, but by telling us what you want to be attended to on a particular day, you will also make sure that everything is done to your specifications. Well with all that said, the only thing left is to thank you again for posting this positive review of your stay at our hotel near touristic attractions in Quebec City, hoping you will return soon. Best regards!

"Best Kept Secret"

5
danvil1, Bolton, Canada 08/10/2019

This Hotel is under rated, super clean and just a 12 minute walk from the Via Rail station. Walking distance to many places to eat and close to main city area attractions. My wife and I went to Quebec City for our 20th Anniversary from October 1 to 5. Really enjoyed the clean room. Bangkok Thai food across the road was fantastic. Wi Fi service was super fast too. Buffet Breakfast down stairs was awesome but Pricy. Only down fall was NO movie channel on TV for free to kill a couple of hours before bed time, have to pay to get movies. Would highly recommend booking a room here instead of the older over priced hotels! Highly Recommend this "Best Western Plus"

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear danvil1, on behalf of our entire team here at Best Wester PLUS City Center Quebec, thank you so very much for posting such a praising review of your experience at our well-located hotel in downtown Quebec City. Actually, you couldn't find a more convenient base camp for your exploring trip to Quebec City as we are whether within walking distance to the main touristic area of Old Quebec, or just a short bus or car ride away from all the other popular touristic attractions or activities. First, as you accurately pointed-out, Gare du Palais, Quebec's main train and bus station is just a few steps away from our front entrance, with several bus routes available for those with too many luggage. We are also sitting at the crossing of two major highways, 40/440 running east/west and 73/175/973 going north/south. This means that if the reason that brings you to Quebec City is to go skiing in one of the 4 world-renown ski resort, or if you are going on a hiking expedition in the majestic Jacques-Cartier National Reserve, getting there from our property won't represent a hassle at all. But then, you really don't have to go that far to enjoy your visit to our lovely little corner of Europe in North America, as our neighborhood Quartier Nouvo Saint-Roch is filled with interesting things to do. Over the past few years, the area has even turned into THE new trendy place in town with eateries with original and creative menus, unique concept bars and pubs, several micro-breweries and show venues, all contributing to the young and lively atmosphere you will feel while strolling down the streets around our hotel. All that while still being just 1.1km away from the start of the historical district of Old Quebec where all the most famous attractions are located, like the Chateau Frontenac, Battlefield park on Plains of Abraham, Quartier Petit-Champlain, the Citadel and many more. And as you also noted in your review, all this at a way less expensive price than hotels that are right inside the touristic area. To conclude on amore personal note, may I join my voice to those of all my colleagues to congratulate you for 20 years of love, and counting, and to thank you for choosing our well-located hotel in downtown Quebec City. We hope that you will be back soon. Best regards!

"Great, clean hotel with awesome staff!"

5
cruiserdoc, Aurora, Colorado 03/10/2019

We were two couples staying 3 nights in Quebec...first time here. The hotel went above and beyond our expectations! Great food, incredibly service-oriented and friendly staff that goes above and beyond! Hotel's location was great for us..about a 30 min walk to old-town. We Uber'd one time...$9 CD one way. Food in restaurant was great. Nice breakfast buffet (not included in room rate). I would definitely recommend this hotel.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear cruiserdoc, we are really grateful for this review of our hotel within walking distance to Old Quebec City. Located 1.1km away from the walls surrounding the historical district where you will find most of the famous attractions, we are indeed within easy walking distance to the touristic area. With a walk of about 15 minutes, mostly uphill, you will be able to reach some of the popular attractions like the Parliament, the observatory Saint-John's street. Another 15-minute stroll from there and you will reach the edge of Cap Diamant and Chateau Frontenac and Terrasse Dufferin, which gives you a breathtaking view of the Saint-Lawrence river. In order to start your day of discovery with a full tank of energy, there is no better way than to head to Bistro le 330 and fill your stomach to full capacity with our American buffet, served every morning from 7:00am along our A la carte menu. Although it is true that not all reservation do have breakfast included, it is possible to add the morning meal to your room rate during the reservation process, but only if you are booking with us over the phone, on our website or via the Best Western central of reservation. Booking made through third party websites such as Expedia and Booking.com do not allow to add breakfast at our property. To conclude, our main priority here at Best Western PLUS City Center Quebec is to offer a high-quality customer service and we are glad to see that, just like JFLeB325 also mentioned in his review, our efforts to achieve this goal made your stay with us even more pleasant. To this, well I would just like to add one last thank you for posting this review of your experience at our hotel within walking distance to Old Quebec, looking forward to have you back among us. Best regards!

"Perfect Location!"

5
JFLeB325, Moncton, Canada 02/10/2019

My wife and I stayed at this perfectly located hotel once again. This is our go to hotel in Quebec City. Perfectly located walking distance from the Old Quebec, this hotel is very cozy, comfortable and worth the price. Parking however is expensive, located across the street in a parking garage, it is over $15 a day. Nevertheless, we will continue coming here as service is wonderful!

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Tripadvisor contributor, thank you so very much for this quite praising review of your stay at our hotel near activities in Quebec City. Located in the heart of THE new trendy neighborhood in town, Quartier Nouvo Saint-Roch, our property does benefit from an ideal placement just on the outskirt of the main touristic area of Old Quebec. According to Google map, the exact distance that separates us from Saint-John's Gate, the main gateway through the fortification overlooking the Old Quebec is 1.1km, which should translate into a walk of about 15-20 minutes, mostly uphill I must add. Of course, public transportation is a viable alternative with many bus routes having stops just a block away from our main entrance that will bring you in the upper part of town, right next to all the historical sites and other points of interest. Switching to a different topic of your review, we do offer a valet service at a cost of 27.00$ plus taxes per day that includes free, unlimited in-and-out access to your vehicle at all time. As you accurately pointed-out in your comments, several public parking are easily accessible from our location, including the one underneath our front door neighbor, Tour Fresk that costs 15.00$ plus taxes per night, but then they do not have the free unlimited in-and-out access to the vehicle as our service allows. Our caring front office agents and valet attendants can also guide you to some other parking lots, if ever these two options do not seem to fit your needs. Speaking of our staff, we are thrilled to read that you found the service provided by our employees to be wonderful and that this is one of the main reason why you will stay at our property again. As offering a superior customer service is the top priority of every single hotel that bears the Best Western banner, such high-quality client service can be witnessed across our beloved hotel chain. To this, well I would like to thank you again for commenting in such a positive way about our hotel near activities in downtown Quebec City, looking forward to see you back among soon. Best regards!

"Canada coast to coast"

5
KRKKLN66, Saint John, Canada 02/10/2019

Best Western will be my preferred choice for places to stay. The rooms are clean and the beds are excellent. Service is friendly and it helps that the internet connection is solid. The larger cities offer multiple locations which is helpful.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear visitor, may I join my voice to those of all my colleagues to warmly thank you for filing such a praising account of your stay at our hotel with free WIFI connection in downtown Quebec City. First, it is with great pride that we represent a world-renown banner such as Best Western and we are glad that our efforts in upholding their standards of excellence, both in terms of room quality and customer service made your stay with us even more pleasant. Speaking of standards, every Best Western property is required to provide a free, high-speed WIFI connection to their guest and I am glad that you found ours to be “solid”. Then, a high-quality customer service starts with a welcoming, friendly and helpful attitude, which is what we request of all our employee, whether they work at front desk, valet, housekeeping, maintenance, in our restaurant or café. They are available at all time and we strongly suggest our visitors never to shy away from seeking their help, whatever the query and in any circumstance and they will always go above and beyond the call of duty to make sure your stay is up to your expectations. With that said, I would like to thank you once more, first for posting this review of your stay at our hotel with free high-speed WIFI connection in downtown Quebec City, second for choosing our brand on your coast to coast trip across Canada, hoping you will renew the experience soon. Best regards!

"Reasonable Price - Decent Location - Great Stay"

4
8ric, Tampa, Florida 02/10/2019

Great stay and a decent location with restaurants, bars and shopping only steps away. But you are NOT in Old Quebec City NOTE: this location is not nearby all the tourist/sightseeing locations but is generally close and very walkable but it is an uphill climb to those locations. Parking of $27.00, valet only. Hotel is close to the interstate, Easy on and off. The staff here are very friendly, courteous and professional. Hotel accommodations include a full scale restaurant and bar. Their breakfast buffet has a large selection and an assortment of expected breakfast items including meats, cheeses, sandwiches, crepes. Our room accommodation was good. Large room for the single king bed option with plenty of space for a couple to easily move around. Our room faced the atrium and there was no noise issue. Plenty of charging outlets for you electronic devices strategically placed close by. The bed was a bit lumpy but comfortable and pillows were comfortable as well. The AC unit worked flawlessly and was very quiet. Upon entry the room had a trace smell of fragrance that dissipated later that day.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear 8Ric, thank you for posting such a thorough review of your experience at our hotel near Old Quebec, to the benefit of every Google users. On that topic, I must respectfully disagree with your statement that we are not nearby all touristic attraction, as the exact distance that separates our property to the start of Old Quebec, Quebec's main touristic area, is only 1.1km. This translates into a walk of about 15 minutes, mostly uphill as you hinted in your comment, or a short Uber or taxi ride that should not cost more than 10$ each way. Even better, we are located at the crossing of two major highways, 40/440 that runs East-West and 73/175/973 that goes North-South, meaning that all the sites and activities that are not in the historical district are also easily accessible from our hotel, whether by city bus or by car. Speaking of vehicle, we do indeed offer a valet service to our customers at the cost of 27.00$ plus taxes per night which includes free, unlimited in-and-out access to your car at all time. This prevents you from having to seek a secured parking on your own and also having to go and retrieve it on your own each and every time, as this task will be executed by our caring valet attendants. Other practical accommodations of our establishment include a heated indoor pool, a gym, free high-speed WIFI connection and, as you also pointed-out, a full-scale restaurant, bar and also a café. Breakfast is available every morning from 7:00 at our restaurant, Bistro le 330, whether as an “a la carte” menu or American buffet and can be included in the room rate during the reservation process, but only when the reservation is made through us directly, whether over the phone or on our website. Third party websites like Expedia and Booking.com do not allow guests to include breakfast at our property. To conclude, all our rooms are equipped with practical items that every traveler might need such as mini-refrigerators, Keurig K-Cup coffee makers, 42” HDTV with a varied bilingual selection of channels, working space with a chair-on-wheel and others. So to this, I would simply like to add one last thank you for reviewing your stay at our hotel near Old Quebec City, looking forward to welcome you back on your next trip. Best regards!

"Best Western Plus Centre-Ville Quebec, City"

5
Karen T, Guelph, Canada 30/09/2019

This hotel is reasonably priced and about a 15 - 20 minute walk to the old part of Quebec City. The hotel has some bigger rooms and was very clean, well run with an excellent breakfast buffet. Their Bell Hops were outstanding. Their cafe is open at night and we had a delicious meals. The staff in at both the evening meal and at breakfast the next day were very attentive. For dietary needs they have gluten free bread/items.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Karen T, we are really grateful that you took the time to file this quite thorough and positive review about our hotel with on-site restaurant and café in downtown Quebec City. On that particular subject, our establishment does host both a restaurant, Bistro le 330 located in the hotel's atrium, as well as a coffee shop/wine Café In. You may start your day with a complete meal every morning at 7:00 with our complete American buffet or our “a la carte” menu, the latest being available as room service during the restaurant's operating hours that ends at 11:00am on weekdays and noon on Saturdays and Sundays. You may also enjoy dinner with our North American Bistro-style menu every evening between 5:00Pm and 10:00Pm, also available to be delivered to your room. As you accurately mentioned, both menus have meals that can be prepared with gluten-free ingredients But then, if that does not seem tasty enough or a bit too expensive, Café In offers some snacks every day from 6:30 such as gourmet sandwiches, salads, smoothies, pastries, croissants and of course, freshly grinded coffee brewed to perfection by our professional baristas. On the wine bar side, put your feet up while tasting one of our many by-the-glass wines, a pint of local beer or one of our cocktails, including some exclusive ones created by our barman and barmaids. Speaking of our personnel, we are proud to bear the Best Western banner and to live by its motto, which is to lead the industry in customer service, and it is always gratifying to read that our efforts in achieving this goal do make a difference for our valued visitors. Available 24 hours a day, 7 days a week, our bilingual staff will always go above and beyond the call of duty to make sure all query are addressed and all issues solved to our guests' satisfaction, whether they are in regards to our product or not. We therefore strongly suggest one should never hesitate to seek-out their help, whatever the reason. To this, well may I simply thank you one last time for this review of your stay at our hotel with on-site restaurant and café, hoping you will return soon. Best regards!

"Very Nice Hotel"

5
easygoing10, Homewood, Illinois 26/09/2019

They were very helpful. We arrived later in the evening and asked for a recommendation of a restaurant nearby. There was one across the street which was very good. It was an Asian restaurant. The rooms are very nice and clean. Nice amenities (coffee/tea) in addition to usual toiletries. The help was friendly! I would definitely stay there again and recommend this place to others going to this area.

"Highly recommend!"

5
roamingprofessor, Sault Ste. Marie 21/09/2019

-quick professional check-in -Booking on website, we were able to get the superb breakfast buffet included. -room was smaller than we anticipated but it was clean -free wi-fi -great location (although we took uber to Old Quebec - about $10) -great value (saved more than $100 here rather than staying in Old Quebec) -kudos to the restaurant personnel. We have travelled the world but have never been served by such personable, pleasant, helpful restaurant servers!!! - They could train others! -Tip- Monitor prices.(From first time that we booked, the price went down $100 for 2 nights so we re-booked at the lower rate, of course) -VERY HIGHLY RECOMMEND!

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear roamingprofessor, may I join my voice to those of all my colleagues to thank you warmly for filing such a commending review of your stay at our hotel with breakfast included in downtown Quebec City. On that particular aspect of your comment, although it is not included in with all reservations, it is possible to add the morning meal to your room rate during the reservation process, whether the reservation is made with our front desk agent over the phone or as a walk-in guest, on our website or through the Best Western central of reservation. By doing so, you will be sure to start every day of your stay with a complete meal whether from our varied “a la carte” menu of American buffet, both served every morning from 7:00Am at our restaurant Bistro le 330. Of course, you will also be treated by the same personnel you mentioned in you mention in your review as being personable, pleasant and helpful. Please note though that reservations made through third party such as Expedia and Booking.com do not allow you to add breakfast to your reservation. Back to our caring staff, all are known for providing the same kind of customer service you received from our team of waiters and waitresses, whether you are interacting with our valet, front desk agents, housekeeping personnel or maintenance attendant, you will feel as part of our loving family. To conclude, I would just like to quickly advise our guests that we do use a dynamic pricing for our rooms, meaning that the rates will increase and decrease according to the supply and demand for hotel rooms in the city of Quebec for a particular date. As this practice is adopted by the vast majority of hotels located in downtown Quebec City, our visitors do benefit from very competitive rates, particularly compared with those offered by property located right in the Old City, while still taking advantage of our proximity and easy access to every touristic attraction. Well then, with all that said, I would just like to thank you one last time for this review of our hotel with breakfast included in downtown Quebec City, looking forward to welcome you back on your next visit. Best regards!

"Early checkin appreciated "

4
Lana B, Kamloops, Canada 15/09/2019

Hotel staff spoke English/French which was appreciated. We took red eye plane and arrived at the hotel around 10am and checkin was not until 3:30. They found us a room so we could get some rest right away. Bonus points for that. Wifi was great. Room was immaculately clean. No smell. Nice decor and lots of pillows. Bed was comfy. The only thing I didn't like was the tub/shower and sink and toilet are all in the same room. I prefer the sink to be outside so others can be using while someone showers. Nice to have Kuerig in room with coffee, decaf and tea pods. Fridge was a bonus. We were right beside elevator and I found it very noisy listening to the doors open and close constantly. ATM machine in lobby. All of our key fobs didn't work and the bell hop took them down to desk to get new ones. Bell hops grab your luggage at street and take to your room. I'm assuming tip required. So if you don't have tip money just say you'll handle your own. Checkout was a little slow having to reverse the preauthorized credit card and then recharging the credit card. We had a cab waiting so I wished I had requested express checkout. We paid $15 cab from hotel to cruise ship port. And it was a flat rate $35 from airport to this hotel by cab. Uber wasn't much cheaper.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Lana B, thank you for filing such a complete review of your stay at our hotel well-equipped hotel in downtown Quebec City, to the benefit of the entire Tripadvisor community. First, it is true that our establishment caters to the ever-evolving needs of the modern travelers by offering purposeful, high-quality items and facilities such as our a heated indoor pool, an exercise rooms with every fitness equipment required to keep up with your training routine and, of course, a complimentary high-speed WIFI connection that covers the entire building. In our rooms, you will find other convenient items such as natural memory foam mattresses wrapped in silky deluxe triple sheets linens, Keurig K-cup coffee maker with free, unlimited supply of regular coffee, decaf or green tea, 42” HDTV with a diverse selection of bilingual channels, mini-refrigerators and some high-quality hygiene products, just to name a few. You may also inquire with our front office personnel for some other objects that are often left home but essential to a trip away like shavers and shaving cream, tooth paste and tooth brush, eye-care solutions and cases and many others. Speaking of our bilingual front office agents, they are available 24 hours a day 7 days a week to address any discomfort that could diminish the quality of your stay, like a feature of your room that does not fits your needs like being right next to elevators. Although noise insulation is above standards for all our rooms, it is possible that noise produced by opening and closing elevator doors can be heard in rooms located right next to them. If the hotel availability at the moment allows it, our front desk clerks will be more than happy to find a room that corresponds to your expectations. They are actually the ones to go-to in any circumstances, whether you simply need some further details about the city of Quebec and its many attractions, means of transportations or would you have any concern regarding your stay. It is therefore important never to hesitate to seek their assistance, whatever the situation. To this, well I would just like to add one last thank you for these comments regarding our well-equipped hotel in downtown Quebec City, hoping you will return soon. Best regards!

"Convenient Location "

4
Dice2008, Port Hope, Canada 14/09/2019

This hotel is just steps away from great restaurants, shopping, grocery stores and the hop on hop off tour bus. The valet parking fellas are exceptional, very helpful . There us a cafe and decent restaurant on site. The room was a decent size, a little dated in parts, the beds were very comfortable. Housekeeping was ok, there are a couple of things that need tweaking. ( We filled out the request card but it was overlooked) but when I told my requests to the front desk, they were very accommodating. Overall I would stay here again.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Dice2008, we are really grateful that you took the time to file such a thorough review of your stay at our hotel near good restaurants in downtown Quebec City. On that particular subject, although you will be able to enjoy delicious meals at our own restaurant, Bistro le 330, you won't have to go far to find something great to eat. Actually, Saint-Joseph Street which is just one block south of our location is where you will find most of the restaurants that have blossomed in our neighborhood over the pas several years. Establishments such as L'Affaire est Ketchup, Les Sales Gosses, Patente et Machin, London Jack and Birra and Basta have become household names with unique menus created by a combination of modern techniques and the use of local product. All this have contributed to the emergence of a new culinary trend that you won't find anywhere else thank in Quartier Nouvo Saint-Roch, the neighborhood at the heart of which our hotel stands tall. On top of that, you will also find several pubs, micro-breweries, show venues and theatres that also contributes to the young and lively atmosphere that surrounds our neighborhood. All that within about 15 minutes walking distance of the main touristic district of Old Quebec. To conclude, I would like to remind every Tripadvisor users that we have caring, proactive and professional bilingual employees on site that are available to address every issue that may occur during your stay, like a room not cleaned according to your demands. We therefore strongly suggest one should never hesitate to seek their assistance, in any circumstance and at any time of the day or night. So then, once again thank you for posting this very helpful review of your stay at our hotel bear good restaurants in downtown Quebec City, looking forward to see you back on your next trip. Best regards!

"Family reunion 2019"

5
anniep62, Manchester, New Hampshire 13/09/2019

Family reunion 2019 - Quebecois revisited - Three days in Quebec - a little taste of Europe north of the border!! If you haven't experienced Quebec - you don't know what you're missing!! It's a little bit of Europe that's only an afternoon's drive away!!

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear anniep62, thank you so very much for this quite positive review of our hotel near Old Quebec city. I could actually not agree more with your statement that Quebec City is a little part of Europe in North America with its cobblestone streets and 17 Century French architecture that will make you believe you are walking in the streets of Paris or London. With two of the most influential empires in history setting foot on Cap Diamant and around the greater region of what is now known as the National Capital Region, there is plenty of historical sites that should not be missed while visiting Quebec. First, just underneath Terrasse Dufferin that sits right next to famous Chateau Frontenac, archeologist recently uncovered the first house inhabited by Quebec's founder, Samuel De-Champlain, which was later named Château Saint-Louis by its successor. These ruins, dating from the first half of the 17 Century and still in a pretty decent condition, can now be admired by all visitors for a very reasonable price, with free admission for everyone aged 17 or younger. Another important landmark of our U.N.E.S.C.O. World Heritage Site is Battlefield Park on Plains of Abraham where the battle between French Lieutenant-General Montcalm and English General Wolf, which decided the fate of New France, took place in 1759. Not only is this battle one of the most important for modern-day Canada, but it also matters to the American Revolution that happened several years after. Several museums do offer some exhibits that details this important part of North-American history, like the very well-conceived “Exposition Batailles”, a 3D re-enactment of the event that took place on September 13, 1759 and the ensuing French counter-attack in Ste-Foy the following year. You may also head to the Citadel, the fort that was built to re-enforce the British position on the strategic straight of the Saint-Lawrence River following the 1812 war between the British and American to learn more about this quite unbeknown conflict. I could go on for days about the many historical landmarks and other touristic attractions that are easily accessible from our hotel near Old Quebec City, but I think it's time for you to come and see for yourself. SO again, thank you so much for commenting on your experience, hoping you will be back soon. Best regards!

"very good hotel"

4
User 11/09/2019

VEry helpful professional staff Good quality breakfast Clean and confortable rooms Close to tourist attractions Close to bus and taxi stations walking distance from the OLd city of QUEBEC The hotel is in a quiet area

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Kovacs53, thank you for posting this review of your stay at our hotel near tourist attractions in Quebec City. Standing in the heart of Quartier Nouvo Saint-Roch, our location offers the better of both worlds: proximity to the historical district of Old Quebec in THE new trendy neighborhood in town. In order to reach the main touristic area of Old Quebec, you may catch one of the many city bus routes from one of the stops posted just a few feet from our main entrance, book on the of guided bus tours available or even better, simply walk up there. A distance of only 1.1km separates us from Saint-John's gate, the main gateway through the famous walls overlooking the Old Quebec, although I should mention that this particular path is almost all uphill. With a regular pace, you reach that starting exploring point within 15 minutes without difficulty. And from there, all major attractions and landmarks are within easy reach such as the Chateau Frontenac, Artillery Park, the Citadel, Battlefield Park on Plains of Abraham and the sublime Jeanne d'Arc Garden, along with the several museums and other popular touristic sites. In order to learn more about those attractions and the many activities and event taking place throughout the year, you may seek assistance of our front office agents or valet attendants and benefit from their vast knowledge, not only about the many things there is to do and see but also about the most suitable ways of transportation that will bring you to your preferred destinations. To this, well I would simply like to thank you for filing this review about our hotel near tourist attractions in Quebec City, looking forward to welcome you back on your next trip. Best regards!

"Good hotel in good location "

4
User 05/09/2019

The hotel is well located. The staff is friendly and the rooms are clean. The bed is comfy as well. There is a restaurant directly next to the hotel with offers quality food. Parking valet is on the other hand quite expensive (27$ + taxes). There are a lot of public parking near the hotel who cheaper.

"good location near some great restaurants, but outside old quebec city"

3
eileen c, Connecticut 05/09/2019

Okay hotel- rooms were nice but need some TLC. The toilet ran the whole time we were there, even though we asked for maintenance to fix it twice. There was a barking dog in the room next to ours, who barked whenever anyone opened a door in our hallway but was otherwise quiet. The cafe on site was nice for a cup of tea but other hotels offer that for free in the evenings. We didn't get much info upon check in and I had to check my reservation to see if the hotel had a pool (it did), The biggest issue was parking. I understood when booking that it cost $27 per day, what I didn't expect was another $5 per day in taxes on top of the fee. It should be inclusive of taxes. My three night stay was estimated at $750 with parking but came out closer to $950 after taxes were applied. The good thing about the hotel was the friendly staff and valets. It was also close to a hop on/hop off tour and that made it easy to get into the Old Quebec part of town.

"Great Hotel; gentrifying area"

4
katjam2020, Guelph, Canada 03/09/2019

Other than the very jammed lobby area, which completely contradicts the large rooms, beautiful pool, and restaurant areas, I love everything about this hotel. Staff were super friendly, from the porters to the front desk. But that cramped entry is just absurd. There is a sitting area, wheelchair ramp, staircase to restaurant below, front desk, and business centre in a couple of hundred square feet. Ridiculous. At check-in, it is pandemonium. And, yet, I loved the huge, modern rooms, bathrooms, t.v., and comfy beds. Staff can converse in english, something not guarantted Quebec City and east. The two restaurants are stylish, although breakfast was not beloved by our group at Le 330 Bistro. The Cafe In was outstanding. Superb coffee, sandwiches, and baked goods, all at very reasonable prices...plus 10% discount for hotel guests. But the barista/staff member was unbelievably slow. Really, really slow. Maybe he was training, but it was unacceptable. The best part is the location of the hotel. This area is clearly gentrifying. Look beyond the numerous street people, and you will see the funky/sheik places starting to emerge. In three years, this location will be fantastic. I like a bit of grit, so places like Le Bureau de Post are very enjoyable to me. And I only scratched the surface. I definitely will be back.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear katjam2020, on behalf of all my colleagues and myself as well as every Tripadvisor users, a sincere thank you for filing such an in-depth review of your stay at our hotel with bilingual staff in downtown Quebec City. First, as a proud bearer of a world-renown banner such as Best Western that attracts customers from around the world, we put at our visitors' disposal professional and caring employee that have a good enough level of French and English to be able to properly interact with our international clientele. They are available 24 hours a day 7 days a week to answer any query, grant any reasonable demand and find a suitable solution to any issue that may occur during your stay. All this with the objective of assuring a customized, proactive and courteous customer service available at all time, so our guests should never shy away from seeking their assistance. Switching to a different topic, although it is still quite unknown to most visitors, our neighborhood is the ideal place to stay while visiting Quebec City, both to explore the more traditional attractions of the Old Quebec and to discover THE new trendy area in town, Quartier Nouvo Saint-Roch. Over the past few years, it has transformed from quite a shady place to a lively neighborhood that hosts many great restaurants, micro-breweries, show venues and theatres of all sorts as well as pubs and bars with original concept such as the Macfly, an 80' arcade-themed bar and the e-lounge Lvlop. All that while being just about 1Km away from the main entrance through the fortifications of the Old Quebec, which should translate to a walk of about 15 minutes, mostly uphill should I add. If ever walking upwards does not seem to be your preferred cup of tea, inquire with our front office agents about the many bus routes that passes just one block away from our property and that will lead you right atop the hill, next to the Parliament building or Place d'Youville. TO this, well I would like to simply thank you once again for this very useful review regarding our hotel with bilingual staff in downtown Quebec City, looking forward to see you back. Best regards!

"best location"

4
cnbob0909, York 01/09/2019

metro bus to old quebec.near shopping mall and train service.near laval university all major autoroute. major restaurant within minutes.taxi service large business room indoor pool bar shushi restaurant

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Tripadvisor contributor, thank you for sharing your thoughts on your most recent stay at our hotel near public transportation in downtown Quebec City. We actually stand right next to THE biggest bus stop in town, Place Jacques-Cartier where over 80 routes converge, creating a huge commute pole that will bring you to the furthest place in the larger region of Quebec, also known as “National Capital Region” to many locals. This means that every single attraction, activity and historical landmark are all easily accessible from our location, even if they are located in the outskirt of the downtown area and the Old Quebec. So whether you were planning on visiting the Aquarium, Village Vacances Valcartier, Montmorency Waterfall, Mega-Parc at Galeries de la Capitale or attending a show at the Videotron Center or a course at Laval University, all are easily accessible from our property. Also, since a couple of weeks there is finally a way to get to Jean-Leasage's airport (YQB) other than by taxi with the modification of bus route #80 that now runs from about two blocks from our location to the Quebec airport's main terminal. We are also within walking distance from the main train and bus station, Gare du Palais. As for the area surrounding our hotel, it is indeed filled with great eateries offering a huge variety of meal from all around the globe such as Yuzu Sushi, Saigon Bangkok, Tequila Lounge, Al Balad and many more. Of course, local cuisine is also on full display in Quartier Nouvo Saint-Roch and places like L'affaire est Ketchup, Les Sales Gosses as well as our own restaurant Bistro le 330 have become really popular over the past several years. To conclude, well I would simply like to thank you one last time for this quite complete review of your stay at our hotel near public transportation in downtown Quebec City, looking forward to welcoming you back soon. Best regards!

"Very good service. Excellent rooms."

4
User 29/08/2019

We were here with a group on a bus tour. They looked after us very well. Transferred our luggage to the room very quickly. I only used the restaurant for breakfast but it was excellent (although expensive). I wish I would have more time here as it is well situated for touring historic Quebec City.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Ron L, thank you for those good words about our comfortable hotel in downtown Quebec City. True that, in order to make sure all our clients' needs are addressed, we furnish our rooms with high-quality items such as natural memory foam mattresses that we wrap in deluxe triple-sheets linen, Keurig K-Cup coffee makers, mini-refrigerators, functional work space with a chair-on-wheel, 40” HDTV with a diverse selection of bilingual channels along with several useful features and facilities. Those facilities include a heated indoor pool, exercise room and of course, a high-speed WIFI connection, all those are offered without any extra charges. Then, a satisfying hotel experience requires that you feel like you are at home while away on a trip, and our entire personnel is dedicated to make you feel that way. They are available 24 hours a day, 7 days a week to answer any question and find the solution that will best fit your needs when problematic situation arise, so we strongly suggest you never hesitate to seek their assistance. Another reason to choose our property when visiting Quebec City is our location: in the heart of the new trendy district od Quebec City, Quartier Nouvo Saint-Roch and on the verge of the Old Quebec, the main touristic area. Just one block south of our establishment you will find Saint-Joseph Street, the area's main artery where you will find most of the great eateries, pubs, micro-breweries, show venues and theatres that makes our neighborhood THE new trendy area in town. You are keener on visiting the most traditional attractions? We are just 15 minutes walking from Saint-John's gate that represents the most convenient starting point to your daily exploration. Because the path is mostly uphill from our main entrance to that point, city buses do represent a viable alternative to walking with several routes passing just one block away from us that will drop you right atop the hill, next to Parliament Building and the walls surrounding the historical district. Well then, with all that said the only remaining thing to add is one last thank you for this kind review of your stay at our comfortable hotel in downtown Quebec City, hoping you will renew the experience on your next trip. Best regards!

"Amazing stay"

5
User 26/08/2019

We absolutely loved our stay the room was huge the view was great the restaurant food was delicious. This was our second time staying here and like the first time the service and comfort was exactly what we needed.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear guest, from all my colleagues and myself, a sincere thank you first for choosing our hotel with on site restaurant in downtown Quebec City for your trip to Quebec City, second for filing sharing your appreciation with the entire Tripadvisor community. To begin, we are proud to offer our visitors two high-quality eateries with our full-service restaurant Bistro le 330 and our Coffee shop/Wine Bar Café In, the former located in the hotel's atrium and the later on the ground floor across the hall from our main lobby. Full breakfast is available every morning from 7:00 either as an “A la carte” menu or an American Buffet with special menus for kids, vegetarians and gluten-intolerant customers. Same goes for diner, with a varied North American Bistro-style menu available every evening between 5:00 and 10:00. As for Café In, you may grab some lighter snacks such as gourmet sandwiches and salads, fresh pastries and croissants, a soup of the day and smoothies made with real fruits or our famous breakfast sandwiches and of course, a freshly grinded coffee made with the best beans from around the world and brewed to perfection by our team of professional baristas. On the wine bar side, as you correctly noted, you will be able to put your feet up after a long day exploring the many attractions while enjoying our selection of “by the glass” wine, our beers on tap or one of our exclusive cocktails created by our barmen and barmaids. Second, in order to fulfill our mission that consists of offering our guest the most enjoyable hotel experience imaginable, we do make sure that basics such as having enough living space in every room are taken care of. All our rooms with one kind beds are therefore spacious enough to hosts two adults and a child if we add a cot, with our rooms with two queen beds capable of welcoming up to 4 adults easily. We also have rooms with two queen beds and a sofa bed that can fit up to 6 adults with still enough space for everyone to wander around at ease. Well I think that covers everything, so again thank you so much for this review of your stay at our hotel with on-site restaurant in downtown Quebec City, looking forward to see you back on your next trip. Best regards!

"Disappointing second stay"

3
courcellesqc, Montreal, Canada 24/08/2019

We've stayed before at this hotel and due to the location in a interesting neighbourhood with restaurants around and a walkable distance to the Old Quebec area, we chose it a second time. My only request when I booked 2 months ahead was to have a room on the upper floor with an outside view (some rooms have an internal view on a corridor). I called two times at the hotel to make sure about it, I was told they would do their best to meet my request. We finally end up on the first floor (room 115) with an outside view ...on the street corner. No need to say the curtains had to be closed all the time, because the whole street would have a direct sight in our room. The room was also to small for a family of 4. It too bad because the staff at this hotel is very nice and helpful and the location is great.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear guest, thank you for posting your comments on your most recent stay at our well-located hotel in downtown Quebec City. True that, we benefit from an ideal location in THE new trendy area in town, Quartier Nouvo Saint-Roch that also sits just a few steps away from the main touristic area of Old Quebec. Actually, the exact distance between our main entrance and Saint-John's Gate, the main gateway through the fortifications that overlooks the historic district, is 1.1Km according to Google, which translates into a 15 minute walk up Côte d'Abraham and Avenue Honoré-Mercier. From there, you are within easy reach of the vast majority of the most popular attractions such as the Chateau Frontenac, the Citadel, Battlefield Park on Plains of Abraham, the Observatory, Terrasse Dufferin as well as the many museums and other landmarks. You don't really fancy walking uphill? Many bus routes have stops just a block away from our property that will bring you right next to that main gateway I mentioned. You may also inquire with our front office personnel about the many guided bus tours available, including many of theme that will come and pick you up straight from our main lobby, as they are definitely the best way to get a first glimpse of the touristic attractions and then decide which ones would deserve further exploring. To conclude, we are sorry we were not able to comply with your request of a room on the upper floor with an outside view. Although we will do all we can to fulfil such demand, we ca never guarantee them as it will depend on the hotel's occupancy upon your arrival. With this said, I would simply like to thank you once again for sharing your thoughts on your most recent experience at our well-located hotel in downtown Quebec City, hoping you will return soon. Best regards!

"Mediocre"

2
SavouryAndSweet, Orangeville, Canada 23/08/2019

There were no vacancies in the area we wanted to stay. BW was our only real option. For $500 a night (includes valet parking), I would have expected much better! The hotel is dated. Pillows need replacing. The service was excellent.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear guest, thank you for commenting on your experience at our hotel in downtown Quebec City. First and foremost, we would like to apologize for having failed at providing you with a high-quality hotel experience. Guest satisfaction is crucial to us and we are always looking to improve the quality of our product and frequent Tripadvisor contributors and their comments are indispensable for us in order to do so. This is even more relevant in your case, as I do see that all your reviews are fair and accurate. This is why last year we began renovating all our 177 rooms to equip them with new carpet and tapestry, giving them both a fresh and brand-new look for the summer. This endeavor was completed late this past spring and we are sorry you still felt our product was dated. All our rooms are still equipped with premium amenities such as Keurig K-cup coffee makers, Danby mini-refrigerators, natural memory foam mattresses, 42” HDTV with a varied selection of bilingual channels and of course, a free high speed WIFI connection available throughout our establishment. Switching to a more positive aspect of your review, we are proud to offer our visitors an industry leading customer service with bilingual personnel ready to answer and demand or question and to solve any issue that may arise during your time with us. So whether you need some information regarding the city and its attraction, sites and landmarks or the best ways of transportation to reach them or if you need to report a problematic situation that decreases the quality of your stay, do not shy away from asking their help. So again, thank you for contributing to the Tripadvisor community by posting such helpful review, hoping that despite this lackluster experience, you will give us a chance to demonstrate the full potential of our establishment by residing with us again on your next trip. Best regards!

"Wonderful staff, dynamic neighbourhood"

4
G0Figure, Calgary, Canada 21/08/2019

Clean, quiet building. Great value. TERRIFIC staff. Friendly, responsive. Francophones who speak English well and aim to please -- and succeeded. Appropriate recommendations for restaurants etc at all hours. Shout-out to Alex at reception & Jade at the cafe (which served as an office for me over 2 long days as I just had to make a deadline).

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Tripadvisor contributor, thank you for filing such a complete and commending review of your stay at our hotel with bilingual staff in downtown Quebec City. First, bearing a world-wide known banner such as Best Western means that we welcome visitors from around the globe. In order to be able to interact with them appropriately, bilingual personnel that speak both French and English are on-site 24 hours a day 7 days a week to answer any query demand they may have during their time with us. Just like our front office supervisor Alex and our Barista/barmaid Jade, all our staff are ready to go above and beyond to make sure your experience at our hotel goes beyond your expectations. So we strongly encourage our guests never to hesitate to ask any questions, whether it regards our property or the region of Quebec. Their knowledge of every attractions or activities that makes Quebec so famous, along with the different ways of transportations to reach them do represent the best tool you could find to fine-tune your daily planning. They are also available to solve any problematic situation that may arise by proposing the solution that will best fit your needs and schedule. To this, well I would just like to thank you one last time for these great comments regarding your stay at our hotel with bilingual staff in downtown Quebec City, hoping you will return soon. Best regards!

"Yuck"

2
collmc45, Mullica Hill, New Jersey 05/08/2019

The hotel is far from old Québec and there is construction going on so it's messy and loud. The room is dated, has a dirty carpet and smells. The queen beds are in the small side but comfortable. The concierge were helpful but I don't feel they knew the city like most concierge. Most of the recommendations were for just okay places. If I want to know one of the best restaurants they should know Giddy's but they didn't. The restaurant is horrible, the woman bartender (blonde/gray hair) is nasty. She kept us from enjoying the bar and restaurant. My husband and I likely would have spent a couple nights having a cocktail there but because of her we did not. Others probably felt the same because no one was where there. The cafe was nice and had good coffee

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear collmc45, thank you for sharing your thoughts on our hotel in downtown Quebec City, although we are truly sorry your experience was seemingly not up to your expectations. First, I am not quite sure what ongoing constructions you are referring to, as we ended renovation of all our 177 room this past spring and have not undertook any other since. Although there is some very minor infrastructure improvement in the area, over which we unfortunately have no control, none are major enough to create discomfort to our guest by being messy and loud. As for the size of our beds, we only have regular queen size beds (60” by 80”) or king size beds (76” by 80”) and all are equipped with natural memory foam mattresses and wrapped in a deluxe, silky triple sheets linen that provides both comfort and cleanliness. Second, we are sorry you found our concierge to lack knowledge of the city required to recommend the best place in town. But then, I did not find any place named Giddy's but for a pizza joint in New-Jersey, so I am not sure that not knowing this particular place means that they do not know what places to recommend. Nor that not been aware of the existence of an eatery located in another country renders them unknowledgeable. To conclude on a similar topic, we do apologize if the attitude of one of our employees made you feel so uncomfortable that you restrain yourself to enjoy a relaxing time in our coffee shop/wine bar Café In, which is a different establishment than our restaurant Bistro le 330. Our establishment is known for the quality of its customer service, per the many praising comments on that particular topic that were posted on this very website like the one from grunz2017 on July 29 titled “great place”. With that said, we would like to thank you again for commenting on your stay at our hotel in downtown Quebec City and we hope to have the opportunity to show you that we can offer our customers a high-quality hotel experience by welcoming you back on your next trip. Best regards!

"Tired"

3
harleydon13, Shediac, Canada 02/08/2019

Stayed here a couple nights ago. We have stayed at many Best Western's in both Canada and USA. Check in staff were excellent. Very helpful with info on getting around. Our room was on the 5th floor....view of the side of another building. It also had a cleaning smell that was a little unpleasant. Wifi was good. Disappointed that there was no breakfast included ( especially for the price they charged ) as most BW we have stayed at include a very nice breakfast and usually for less. The hotel is about a 20 minutes walk( mostly uphill ) to get to old Quebec...don't miss it...parking here is at a premium $26 over the cost of the hotel.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear harleydon13, thank you for sharing your experience at our hotel with valet parking in downtown Quebec City in such a detailed way. First, we do offer a valet service to our guests traveling with a vehicle at a rate of 27.00$ plus taxes per day that include free, unlimited in-and-out access to the vehicle at all times. This rate does favorably compare with what other hotels in downtown Quebec City offers for a similar service. If ever that option does not seem to tempting, both our valet attendants and front office agents can precisely guide you to the several public lots that may offer less expensive options, although they do not always guarantee free and unlimited access as our valet service does. Second, although it is true that the breakfast served every morning from 7:00 at Bistro le 330, whether as an American buffet or A la carte menu is not included with every reservation, it is possible to add it to your room rate at a small additional cost. This is only possible though when the booking is made directly with us over the phone, on our website our via the Best Western central of reservation. To conclude, as a proud bearer of the Best Western banner, our top priority is to offer an industry-leading customer service that is efficient, proactive and polite and we are thrilled that the efforts our staff put every day had a positive impact on you and your traveling partners. Bilingual personnel are available 24 hours a day 7 days a week to make sure all questions are answered and all issues solved promptly, to the satisfaction of our valued guests. SO again, thank you so much for posting such a thorough review about your experience at our hotel with valet service in downtown Quebec City, hoping that you will be back soon so we can prove the true value of our establishment by offering you a better hotel experience. Best regards!

"Great place"

5
grunz2017, Medford, Wisconsin 29/07/2019

Great place to stay. Stayed three nights in July 2019. Staff very accommodating. Especially Christian at front desk. Valet service was appreciated. Within walking distance of old downtown and many restaurants.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear guest, we are really thankful that you took the time to post this great review about our hotel within walking distance to Old Quebec City. In fact, the exact distance separating us from the Old Quebec's starting point, Saint-John's Gate is 1.1Km according to Google Map, which translates into a walk of about 15 minutes. I should maybe add that this stroll is almost entirely uphill via Cote d'Abraham and Ave. Honoré Mercier. If ever that scares you a bit and you would like to take an alternative way of transportation, city bus is the way to go with plenty of routes, including the 800 and 801 you mentioned, with stops just a block away from us that will drop you right atop the hill next to the Parliament building. These routes are actually some of the most frequent ones in town and they merge just a few blocks away from our hotel, which means that they may pass as often as every 5 minutes in peak hours. To learn more about the many attractions and landmarks that makes Quebec one of the favorite touristic destination in North America, you simply have to inquire with our caring and proactive front office agents like Christian. They posses the proper knowledge that will allow them to council you on the mean of transportation that will best suit you to reach your chosen destination or to recommend an activity that you might not have thought of and that would perfectly suit your entire travel party. They can also provide you with complete touristic guides, maps, pamphlets and other useful tools so that you don't miss anything our lovely little corner of Europe has to offer. They are also capable to help you choose the best restaurants from the dozens that are located within easy reach and even make reservation at your preferred time. Well then, I think that concludes my response to your review about our hotel within walking distance to Old Quebec City, thanking you warmly for posting it to the benefit of every Tripadvisor users. We hope that your next trip to Quebec City will have you back among us once again. Best regards!

"Good location,expensive parking. "

2
994rashadaa, Baku, Azerbaijan 29/07/2019

They asked 30$ for parking, we declined and parked in public place, where we had a penalty of 53$. Small pool, clean rooms, very dark though, light might be more. Room service and restaurant was not working after 12.00 am which was bad. They offered a pizzeria to order a pizza, which was terrible.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear 994rashadda, thank you for participating to the Tripadvisor community with this review. First, we are truly sorry you ended up getting a parking ticket after parking in the surrounding streets. If ever our valet service, which we offer at the rate of 27.00$ plus taxes per night including free unlimited in-and-out access to the vehicle, does not seem to fit your needs, there are alternatives to parking on the streets. You may ask our valet attendants or front office agents to pinpoint the locations of the several public parking that are quite easily accessible from our drop-off zone and that do offer less expensive rates, although not always offering free unlimited access to the vehicle as we do. Switching to a different topic contained in your review, our restaurant, Bistro le 330, do offer room service for both breakfast and dinner. Breakfast can be delivered to your room every weekdays between 7:00Am and 11:00Am and until 12:00Pm on Saturdays and Sundays. Diner is available for room service every day between 5:00Pm and 10:00Pm, with both menus available in every room. To conclude, it is possible that some of our interior rooms do offer less light than others and we are sorry this was definitely not sufficient for your liking. Request about room preferences can be made during the reservation process and if ever you realise that some feature of the room you are assigned do not correspond to your needs, our front office agents will be happy to find one that does. You may reach them by dialing “0” from the phone in your room. Well again thank you for filing this review of your stay with us, hoping that you will give us a chance to give offer you the high-quality experience you sought and for which we are known for by staying with us again soon. Best regards!

"a good choice"

5
Derek_London_Ont, London, Ont 28/07/2019

Excellent check-in from Janie - request for a non smoking, no pet, king bed, high floor room was met and we also got some water and chips for being Best Western members. Thanks. Nice clean, large room with fridge and security safe. Large TV and comfortable bed. Clean bathroom with lots of toiletries including a shoe mitt. No breakfast provided. Good location about 20 minute walk to the town gates but restaurants close by. Valet parking was $27.00 and was efficient – a fair price for city parking. Indoor swimming pool but no whirlpool tub. Overall, excellent value considering the hotel is in a large city and it is July.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Derek, we are all really proud to receive such a praising review of your experience at our well-equipped hotel in downtown Quebec City, especially from a regular contributor as yourself. First, it is true that our establishment caters to the ever-evolving needs of the modern travelers by offering purposeful, high-quality items and facilities such as our a heated indoor pool, an exercise rooms with every fitness equipment required to keep up with your training routine and, of course, a complimentary high-speed WIFI connection that covers the entire building. In our rooms, you will find other convenient items such as natural memory foam mattresses wrapped in silky deluxe triple sheets linens, Keurig K-cup coffee maker with free, unlimited supply of regular coffee, decaf or green tea, 42” HDTV with a diverse selection of bilingual channels, mini-refrigerators and some high-quality hygiene products, just to name a few. Visitors who travel by car will also be able to take advantage of our convenient valet service, which is offered at a very reasonable price, 27.00$ plus taxes per night. And when I say convenient, I mean that you will simply have to leave it in our drop-off zone, have one of our valets give you a hand unloading your luggage, hand your keys over to them and forget about it. No hassle to find a secured space and having to go fetch your car yourself every time you would need it, as the price includes a free, unlimited in-and-out access to the vehicle, whenever you would need it. But then that might not happen often as you really do not need a vehicle to explore the city, as we are located about 15-20 minutes walking from the Old Quebec, as you accurately pointed out. Even better, in addition to our own restaurant Bistro le 330 and our coffee shop/wine Café In, our neighborhood is filled with great eateries, bars, pubs, micro-breweries and many other entertainment-oriented establishments, all contributing to the young and vibrant atmosphere that surrounds our hotel. To conclude, I would simply like to mention that, although it is not included with every reservation, it is possible to include breakfast in your room rate when the reservation is made with us over the phone, on our website or via the Best Western central of reservation. Well then once again, dear Derek thank you for filing this review about our well-equipped hotel in downtown Quebec City, hoping you will return soon. Best regards!

"Big room, affordable, good service"

4
User 27/07/2019

Stayed here with my big family for only just an affordable price. The room was big and clean. We loved it! The service was good too. They have a swimming pool kids and those who enjoy swimming can go to. And they have buffet service . Definately gonna stay here again with family when we cisit Quebec again.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Tripadvisor contributor, we are grateful you took the time to post this review of our hotel with heated indoor pool in downtown Quebec City, to the benefit of this entire web community. On that particular topic, we do have a beautiful heated indoor pool with hand-painted walls depicting some famous natural touristic attractions in Quebec's region such as the waterfall, Chute Montmorency, Ile d'Orléans and Mont-Saint-Anne, which is opened every day between 7:00Am and 10:00pm. It is the perfect place to have a good time with your kids or to take a relaxing dip after a long day exploring the city. Our exercise room is also adjacent to this facility and allows our guests to keep their training routine while away from home with equipment like an elliptical, a stair master, treadmill, weight station and stationary bike, among others. Another practical feature available at our property is the American buffet, served every morning from 7:00Am to 11:00Am on weekdays and until 12:00Pm on Saturdays and Sundays, at our restaurant Bistro le 330. Although it is not included with all reservations, it is possible to add breakfast to your room rate when the reservation is made with us over the phone, on our website or via the Best Western Central of reservation. To conclude, we are glad that you found our service to be on point, as this is an aspect of our product we prioritise to make sure our guests' experience is unforgettable. Bilingual personnel are on site at all time to answer any query or demand you may have. They are also ready to intervene in order to solve any issue that may arise during your stay with us, so please do not hesitate to take the phone in your room and dial “0” to reach out to them. So again, thank you for this review of your stay at our hotel with heated indoor pool in downtown Quebec City, looking forward to see have you back among us. Best regards!

"Large room, clean, nice staff, good location"

4
Caro1008, Montreal, Canada 23/07/2019

Pleasantly surprised by the size of the room and bathroom. Everything was clean and comfortable. Old Quebec is about 20 minutes away by foot. It's a steep hill but it's so pleasant to walk there, we didn't mind at all. Everything was great, our only complaint would be the TV which is very slow in reacting to the remote's commands, but we were not there to watch TV! Overall, great stay.

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Caro1008, thank you for commenting on our hotel near Old Quebec City. Actually, the exact distance that separates us from Saint-John's gate, the main gateway through the walls surrounding the historical district is 1.1Km, so your 20 minutes walk uphill is quite an accurate statement. Your mention that it is quite a pleasant stroll up there is also true, although there is an even more enjoyable path you could take, one that even avoids you from climbing up Côte d'Abraham and Avenue Honoré-Mercier. Start by heading south from our main entrance and you will find yourself on Saint-Joseph Street after a few steps, then head east (left) towards Gare du Palais, the main bus and train station in town. But beware of the many pubs, micro-breweries and the great restaurants along the way, as their attractive menus might get you to stumble out of your way. When you manage to get back on track, you will soon reach the Marina and then the Old port where you can walk along the piers on your way to the cruise terminal and then Quartier Petit-Champlain. There, you find yourself in the heart of the Old Quebec where you will find most of the famous landmarks of Quebec City: the cobblestone streets and 17 century French architecture. But then, you still at the bottom of the hill. No worries! Funicular, the scenic elevator will get you atop while offering a breathtaking view of the Saint-Lawrence River and drop you right next to Chateau Frontenac on Terrace des Gouverneurs. Otherwise, all other topics you included in your review have recently been addressed in previous responses I gave to other Tripadvisor's contributor, so I would encourage you to read those and get a complete picture of what our hotel near Old Quebec has to offer. Well then, once again thank you so much for taking the time to enrich the Tripadvisor community with those useful informations, hoping your next trip to Quebec City will have you back at our establishment. Best regards!

"Great hotel in great location"

5
John J, Toronto, Canada 22/07/2019

We stayed for two nights at this hotel, and I can say wholeheartedly that we enjoyed the experience. The staff was very courteous, we received valet parking, and everything was taking care of smoothly from beginning till end of our stay. A special thank you to Alex Vezina, who took great care of all our needs! We got a good sized room with two king beds, and a very spacious bathroom. We enjoyed the included breakfast buffet, with great selections of food and fruits. The hotel is situated in a good location, walking distance to all the main attractions. We were able to stroll on the lovely streets of Vieux Quebec until late at night, and come back to the hotel feeling safe at all time. I definitely recomend this place for an enjoyable stay in the beautiful city of Quebec.

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear John J, a heartfelt and sincere thank you for those commending words towards our well located hotel in downtown Quebec City. Our location, in the heart of Quartier Nouvo Saint-Roch is definitely a practical feature which should benefit our varied clientele, whether they are in Quebec for business or leisure. Walking up to the Vieux Quebec, where you will find the vast majority of the famous attractions, should take you about 15 minutes from our main entrance. If ever walking upwards does not seem too inviting, you may reach one of the several bus stops close to our location and hop on one of the many bus that will bring you right atop the hill, next to Parliament building and Place d'Youville This spot is the perfect one to start your day of exploring, as it is central to pretty much all the most popular sites such as the Citadel, Chateau Frontenac, Museum of Fine Arts and Quebec's observatory tower, just to name a few. As for the area surrounding the hotel, not only is it very safe to wander around even at night, but it hosts plenty of great restaurants, bars, pubs, micro-breweries, show venues and theatres along with other shops, boutiques and grocery stores. All these businesses contribute to the lively, young and festive atmosphere that makes our neighborhood THE new trendy place to visit in Quebec City. And the best way to learn all there to learn about the city and even the larger region of Quebec is to ask our caring, knowledgeable and helpful front office agents who will fill you up with maps, complete touristic guides, pamphlets and their general knowledge of their beloved city. Not only that, but they are the ones you want to reach-out top in any circumstances as they will always go above and beyond their call of duty to make sure all your needs are addressed, just like Alex did. To conclude, I invite you to read my answer to the review “Great hotel at a great cost!” by Allison L posted on July 22 for more details on how to have breakfast included in your reservation. Well then, I think the only thing left is to thank you once more for this great review of our well located hotel in downtown Quebec City, hoping you will be back soon. Best regards!

"Great hotel at a great cost!"

5
User 22/07/2019

We stayed there for 3 nights. We have no complaints. Staff were great, facilities were great. We recieved the breakfast included option. Big buffet, I was able to eat something different each morning. Would definitely stay there again. When we first arrived our a/c was not working, they immediately moved us to a different room. Also it is dog friendly!

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Allison L, on behalf of all my colleagues, thank you so very much for filing such a positive review of your stay at our hotel with breakfast included in downtown Quebec City. Indeed, although it does not come with every reservation, breakfast can be added to any booking that is made through us over the phone, on our website or via the Best Western central of reservation. By doing so, you will make sure you are starting each day of your trip with a complete meal, whether from our “a la carte” menu or American buffet, both served every day from 7:00Am at our restaurant, Bistro le 330. Choosing the buffet is definitely the most efficient option as you will be able to choose from the many options available and create your own plate with items like fresh fruits, cold meat, cheese, bagels, bacon, eggs prepared in 3 different ways along with pancakes and waffles, which I would suggest you top with our warm maple syrup sauce. A pure delight that can change every morning, as you so eloquently mentioned in your review. Another feature of our property that sets it apart from other hotels is the fact that we welcome pets (dogs and cats) with open arms with some welcome packages that includes treats, poo bags, maps of the area highlighting locations of the nearby parks where you can walk your little fury family member and some useful contact numbers such as vet and grooming shops. All that for a small fee of 15.00$ plus taxes per night which mostly covers the extra-cleaning required so that future customers wouldn't be impacted by the presence of your animal. To conclude, we are glad to read that you were impressed with the proactive attitude of our staff when they immediately found a new room when you reported the faulty AC unit in the room that was first allocated to you. Because we want your experience with us to be as memorable as can be, we strongly encourage all our visitors to contact our front office agents at any time, whatever the reason. So then, once again thank you for sharing your thoughts on our hotel with breakfast included in downtown Quebec City, hoping you will be back soon. Best regards!

"3 nights"

2
User 21/07/2019

Poor staff attitude from the start. Then gave us poor room on ground floor visible from the street. All hotels in Canada we have been to, offer free water in lobby and the room - but not this one. Very old TV - unable to realistically use. Do not think out concerns were taken seriously when we raised with the manager. Peter and Amanda

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Peter and Amanda, thank you for reviewing your experience at our property. We do apologize that the experience you had at our hotel was not up to your expectations. Details such as the ones you embedded in your review are very important to us as they help us identify the aspects of our product that could use some improvement, therefore increasing its overall quality. For example, we are currently working on replacing the system that manages our 42” HDTV, as the one we currently use is not up to our standards of quality we apply to all amenities and product we provide our to our guests. This also applies to the way we welcome our visitors, which is way more often praised as being helpful, caring and professional than not, per the many reviews that mentioned this topic such as the one from Maya F on July 2, 2019. We do acknowledge your comments though and will work with our personnel to make sure the quality of our customer service is consistent with every single customer. To conclude, all Best Western Rewards members do receive one bottle of water per occupant, along with some chips or a nutri-bar. Not a member? Not worries as the process is very simple and can be completed with the assistance of our front office agent during the check-in process. You would then not only be entitled to the welcome snack and other perks of being a member, but you would also start collecting the points right away. So, once again thank you for posting this review of your stay at our hotel in downtown Quebec City, hoping you will give us a chance to prove the true quality of our establishment by residing with us again on your next trip to Quebec City. Best regards!

"Glad I chose this hotel"

5
F93ZGlisal, North Bay, Canada 09/07/2019

We were pleasantly surprised at how clean and professional this hotel was. Room was clean and much bigger than I expected. The restaurant was quiet and the food was great. I would absolutely stay again!

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear visitor, thank you so much for filing this quite praising review of your stay at our hotel with on-site restaurant in downtown Quebec City. Located in the hotel's atrium, Bistro le 330 serves breakfast every week days between 7:00 and 11:00 and until 12:00 on Saturdays, either as an American buffet or an “a la carte” menu. Although it is not included in with every reservation, it is possible to add the breakfast to your room rate when the reservation is made with us over the phone, on our website or via the Best Western central of reservation. By doing so, you will be sure to start each day of your stay with a complete but more importantly tasty meal, for example our famous Québécois breakfast or our delicious smoke salmon eggs benedict or make your own plate from the many items present in our varied buffet. For diner, you may also head to our restaurant and chose a meal from our North American Bistro-style menu, available every day between 5:00Pm and 10:00Pm. It is possible to have both menus delivered to your room during the restaurant's opening hours, simply by dialing “3” from the phone in your room and place your order from the menus placed in each room. Then, switching to a different topic of your review, one of our top priority as a caring host is to provide a comfortable environment to our customers, which starts with room cleanliness. To achieve this feat, a daily clean-up of each occupied room will be done, unless otherwise instructed by the occupants. They also have the possibility to personalize this service by filling-up the door-hanger with their preference in what needs to be attended to on a particular day, for example just vacuuming the floor, pick-up the garbage or a more thorough clean-up with new sheets, which will be done automatically after a 3 night stay. This also enables you to indicate by what time you want the room to be cleaned, making sure that you will return to that clean and comfortable environment we want to provide you throughout your stay. Well then, once again than you for sharing your opinion on our hotel with on-site restaurant with the entire Tripadvisor community, looking forward to see you back. Best regards!

"First day of the summer season"

3
bcantlie, Toronto, Canada 04/07/2019

We were on a bus tour that selected this hotel. The breakfast was the best we have ever had, especially for a buffet. There were a couple of issues that were frustrating after an all day trip but probably most people would not experience the issues we did. Because it was the start of the summer season, we had to deal with recently trained people. We were joining the bus tour in Quebec City and our guide had said she would leave our room key at the front desk. The person on the front desk had no idea what we were talking about (she did speak English so it wasn't a language problem). Fortunately, someone else overheard our frustration and produced our key. We got to our room which was large and well laid out but when I went to open the closet door, the door of the safe (which was open) swung out and hit me on the head - a nuisance when trying to use the closet. We had a message on our phone but no instructions on how to retrieve it. As we were expecting to hear from our guide, it was important to get the message. There were no instructions on how to retrieve the message. After 3 attempts to get help from the front desk we gave up We sent an email to our travel agent, who was on the trip, but not the guide, who gave us instructions as to when to put out our suitcases into the hall the next morning and when to go to breakfast - all very N.B. and necesary to know. The bed was comfortable, the towels large and we slept and ate well. Barbara Cantlie (please do not use my last name)

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Barbara, thank you for filing such a thorough account of your experience at our comfortable hotel in downtown Quebec City. First and foremost, I would like to apologize for the inconveniences that seem to have plagued your arrival at our establishment. Although it is true that each start of the summer season brings new personnel to be trained, training at our property is very extensive and carefully executed, so I doubt this was the reason for the confusion at your arrival. I would say this has more to do with the major computer meltdown we were dealing with during that period, which is now resolved after huge efforts from every single member of our team to reduce the impact of such extreme circumstances on our visitors. But then, we do agree that the issues you mention in your review could have been better handled and we are sorry it diminished the quality of your stay. Hopefully, the comfortable beds, all composed of natural memory foam mattresses that we wrap in a deluxe, silky triple sheets linen, the towels and the quality of the food served at our restaurant, Bistro le 330, made up for the less pleasant side of your trip. We hope that you will be back at our comfortable hotel in downtown Quebec City so we can offer you the high-quality experience you sought and for which we are known to provide our customers. Best regards!

"Lovely Old City Trip"

5
Maia F, Kitchener, Canada 02/07/2019

It wasn't the easiest hotel to find on one way streets and with a sign only at the top of the building but once we found it our experience was fantastic! Very helpful, friendly staff made our check-in swift and pleasant. The room was lovely with nothing forgotten and very clean and comfortable also the quietest hotel room I think I've ever stayed in! There is a great restaurant in the lower floor with an open ceiling to the top with an excellent buffet breakfast we had the next morning. Again, very good service, friendly staff and more than you could ever want to eat! The location was in the newer part of town but a quick walk to the old city via an elevator and then a not too distant walk to all the shops and restaurants and toward the even older city and waterfront. My husband walked to the Citadel the next morning in just 15 minutes and the drive there later was very easy and direct. Only staying there for one night I might have picked a hotel a bit closer to the old city but it certainly wasn't overly cumbersome despite some steep hills and cobblestone streets. A delightful stay overall and a very comfortable night to sleep and rest after a long drive from Southern Ontario. I would highly recommend this hotel and the city as a whole.

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Maia F, thank you so very much for filing such a commending review of our well-located hotel in downtown Quebec City. As many Tripadvisor contributors also mentioned in previous review, we do benefit from an ideal location in Quartier Nouvo Saint-Roch, THE new trendy area in Quebec, still unknown to most visitors and just a few minute walking from the main touristic district of Old Quebec. Within just a few blocks from our front entrance you will find plenty of exotic and original shops, bars, pubs, microbreweries, show venues and theatres, all contributing to the lively and young atmosphere that surrounds our neighborhood. Names like Macfly – Bar Arcade, a bar that recreates the ambiance of those gaming room so popular in the 80's, Fanamanga, the Japanese-themed boutique and café as well as La Revanche, where you can play more than 500 board games, all contribute to the uniqueness of our area. Of course, it wouldn't be as complete without the many restaurants, mostly owned and operated by a new generation of chefs that created original menus from local products and modern techniques. Café du Clocher Penché, L'affaire est Ketchup, Patente et Machin, Les Sales Gosses and many more have actually contribute to the emergence of a new culinary trend you won't find anywhere else on planet earth. You want to know more? Our knowledgeable front office personnel are capable of recommending the establishment that will best fit your appetite, even arranging for reservation after you decide which one to try on a given day. Well then, I think the only thing left to say is simply thank you once again for this great review of your stay at our well-located hotel in downtown Quebec City, hoping to see you again on your next trip to our lovely corner of Europe in America. Best regards!

"Updated review replacing earlier review"

5
User 01/07/2019

I was unable to amend my previous review so I deleted it and am writing a new one. My wife and I had a wonderful stay at the BW Plus City Centre. The staff was wonderful, very polite & helpful, very attentive. The hotel was in great shape, the breakfasts marvelous (the breakfast staff were also fantastic. My only previous concern was some minor damage to my car by the parking valets. The hotel manager contacted me and was very kind and helpful and we settled this matter to my complete satisfaction. This was the only deficit I reported on before and it is no linger an issue. I am completely satisfied with this wonderful facility, it's staff and the overall experience. I would love to return there for a longer stay in the future.

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear guests, from all my colleagues and myself, a heartfelt thank you for filing a new review that reflects the overall satisfaction you had with your stay at our hotel in downtown Quebec City. I vividly remember the interactions we had following the incident with your car and I would like to extend my sincere gratitude for the kind, comprehensive and cooperative attitude you adopted throughout this process. I am delighted that we were able to promptly find an agreement that fully satisfies you and that reflects the awesome experience you otherwise enjoyed while staying with us. We will be honored to welcome you back on your next trip to Quebec City and I would like to remind you that I remain available to make sure that this next trip is even better than the last one, so please do not hesitate to contact me via email for any query or demand. So again, from every member of our team, thank you so much for choosing our establishment and we are looking forward to see you back. Best regards to you and your wife!

"Horrible experience with billing"

1
User 30/06/2019

We are couple who stayed for 10 days in the hotel. The stay was overall satisfactory but we had a terrible experience with the billing. There made 2 blunders with billing. First one is they overcharged us $280 on the overall invoice. Second one is they billed us thrice instead of billing us once during the check out. I called them up 4 times to resolve the issue which isnt resolved till now irrespective of explaining the issue to several people in the reception and the Manager. The receptionists are rude and not ready to take any feedback. They expect us to call them back again to followup to see that the issue is resolved. This has been the most horrible experience I had ever with any hotel till date. I would plead everyone to check my review and not go ahead with this hotel stay.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Hari Prashanth V, thank you for commenting on your stay at our hotel in downtown Quebec City. First and foremost, we would like to apologize for the situation you describe with the payment of your final bill. We do accept our responsibility in failing to solve this issue efficiently and with as less hassle for you as possible. Unfortunately, as I am not able to locate your reservation with the few details I have with your Tripadvisor ID, I must ask you to contact me directly at jpgagne@hotelquebec.com so I can address the issues that have already caused you enough trouble as is. I do fully understand that this is not the first time you are asked to contact us for something that we are responsible for and I sincerely apologize for having to ask again, but I can assure you that I will treat your situation with the highest of priority and will work closely and promptly with every department involved to solve it to your full satisfaction. Then, I would like to point out that our staff here at Best Western PLUS City Center are known for their kind and caring attitude, as per the many reviews you can see on this very website, although I do not put any doubt on the fact that a member of our staff may have seemed rude while handling this situation. We are particularly concerned that you were asked 4 times to contact us again to have this matter addressed and I would like to reaffirm my full commitment to help you solve this issue as soon as possible. To conclude, although this does not excuse in any way that your particular situation was handled so badly, we recently experienced a major computer shutdown that greatly impacted our daily operation. That extensive malfunction is now getting solved progressively and our daily interaction with our customers are back to normal. As this situation is extremely extraordinary for our property (been working here 15 years and never saw such computer breakdown affecting our daily operation to that extent), we do not think this experience, as unpleasant as we do realize it must have been for you and your travelling partners, should encourage future visitors to avoid our property, as we do have, in normal times, a reputation as being a caring welcoming host. So once again, dear Hari Prashant V, we sincerely apologize your stay, that you otherwise described as overall satisfactory, was plagued by this unpleasant situation and we do assure you that we will to have it solved with the utmost urgency. Best regards!

"Adnan"

4
maassoci3, Toronto, Canada 30/06/2019

I tried to book a room a night before a long weekend. Luckily I found a room here.hotel is nice with spacious room size clean and tidy, approachable to Centerville by half an hour walk. Surrounded by few good restaurants.A Valet parking is available 24 hour on a reasonable rates.room service is also available 24 hour also but food charges are little higher than expected.location is not bad if you find a room on cheaper rate compare to other hotels in this area.

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear maassoci3, we are grateful that you took the time to comment on your stay at our affordable hotel in downtown Quebec City. With promotions available year long, whether on our website, over the phone with our front office agents or via the Best Western central of reservation, our guests do benefit from a high-quality product at rates that will leave plenty of money to spend on their activity. Even better, as also noted by Canuck123 on June 28, they will benefit from an ideal location both in a great neighborhood and a few steps from old Quebec City. Then, although we do have room service available from our restaurant, Bistro le 330, it is not available 24 hours as you mention in your review. It is possible to order breakfast from your room every weekdays between 7:00Am and 11:00Am and between 7:00Am and 12:00Pm on Saturdays and Sundays. It is also possible to order diner every evening between 5:00Pm and 10:00Pm from menus for both meals placed in each room. But that is the only little discrepancy in your review, as all other information you included are correct, like our valet service that allows free, unlimited in-and-out access to your vehicle, 24 hours a day, 7 days a week. This means that, for 27.00$ plus taxes per night, you simply need to hand your car keys over to our caring valet attendants and call whenever you might need your vehicle brought back from our secured lots. A valet will happily retrieve your car and leave it at our front entrance, ready to go, as many times as you might require it. To this, I would just like to add one last thank you for this quite positive review of your stay at our affordable hotel in downtown Quebec City, hoping you will be back soon. Best regards!

"Great location, rooms and service!"

5
Jessica F, Toronto 24/06/2019

We stayed here June 16-18 with our dog on the last leg of our East coast trip. Located in Saint Roch, it is very central with valet parking, walking distance to restaurants and bars and close to Old Quebec. The room was spacious and clean and they gave us dog treats and bags for our pooch. We could not have been happier with our stay in this pet-friendly hotel!

"Great stay"

5
User 18/06/2019

The hotel is located in an ideal area of Quebec City to be able to visit all the sights. As well as city attractions, it is also an easy drive from Montmorancy falls and Ile d'Orlean. Staff were delightful, and the breakfasts excellent. We had a drink in the coffee shop/ bar each evening, and it is a very comfortable and welcoming spot.

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear guest, thank you on behalf of all my colleagues for filing this quite positive review of your stay at our hotel near attractions in Quebec City. True, whether you want to see the world-famous charms of the Old Quebec or visit the majestic Montmorency Waterfall, our location makes it really easy to reach all landmarks and historical sites. Walking is the way to go to the main touristic district, with an approximate stroll of about 15 minutes to reach the fortified city from our front entrance. But then, because it is mostly an uphill stroll, walking might not be suitable for everybody. No worries, as you may hop on one of the many city bus from one of the stops that are just a few steps away from our property that will drop you next to Place d'Youville or Parliament building, right atop the hill. Speaking of hopping on or off a bus, such guided bus tours do allow you to do just that at one of their 12 stops spread around the touristic area, including one within a block from our location. Then, switching to a different part of your review, offering a caring and polite customer service is our top priority and we are delighted it represented a highlight of your experience at our establishment. Our bilingual front office agents are ready to answer any query or demand and react to any uncomfortable situation that may arise. We therefore strongly encourage all our guests never to hesitate to seek their assistance in any circumstances. To this, I would simply add one last thank you for sharing your appreciation of our hotel near attractions in Quebec City, hoping you will return soon. BEst regards!

"Smelly rooms"

1
tony d, Lund, Canada 15/06/2019

This was our first visit to best western in Quebec City and most likely our last. Upon entering our room we noticed an odour reminiscent of old dirty socks. We left the bathroom fan on and went out to eat. When we returned a few hours later , we were hit by the same smell but now it was much stronger. We asked for another room and explained why. The next room had the same smell but fainter. It too grew with time. My wife thinks it's from a cleaning product. Whatever it is was almost unbearable and made the stay very unpleasant. All other nearby hotels were booked up or we would have moved. On the plus side the location was excellent, the staff professional and helpful and the bed was a dream.

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Der Tony D, thank you for commenting on your stay at our hotel in downtown Quebec City. First and foremost, we would like to apologize for having seemingly failed at providing you with a high-quality experience as you sought. Concerning the unpleasant smell that bothered you during your stay, since we've received several similar comments over the past several weeks, we took the necessary measures to eradicate it. We've reviewed every aspect of our daily cleaning (like the different eco-friendly product we use) and hired a company specialized in ventilation system to identify the cause of this particular smell. We want to assure our clientele that solving this particular situation is our top priority in order to keep offering them a relaxing and comforting environment, as reflected with your comments on the “dream” quality of our beds. So once again thank you for sharing these comments on your stay at our hotel. We truly hope that, despite this unpleasant situation, you will chose to reside at our property again and experience the true quality of our product. Best regards!

"Rooms were good but check in staff was not polite and no upgrade or Free Breakfast for Diamond Preferred member"

3
Travellingman_007_11, Chicago, Illinois 12/06/2019

The rooms were good, there is no question about it. The night staff does not read the instruction posted by Best Western Reservation specialist and then acts rude to me, it wasn't a welcoming situation. Now coming to the Breakfast question. After I made my reservation i did call the front desk to inquire about it and they informed me that certain guests receive free breakfast and so i asked about Best Western Diamond member and they said Yes they too receive free breakfast. But at the time of Check in they told me a completed different story and did not provide me the free breakfast option. This Best Western does not treat Diamond members properly. I also want to know who are those members who receive FREE BREAKFAST. I do see some reviews where people have got free breakfast. WIll never stay at this property again.

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear guest, thank you for your comments. We would like to present you with our most sincere apologies, on behalf of all our staff, for having failed at offering you the high-quality customer service we are known to provide our customers. As you can see from previous reviews on this very website, guest service is one of our most recognized strength and we are sorry you were on the receiving end of such an unusual happening as a rude and unwelcoming attitude from one of our employees. Same for the confusion you describe with the breakfast that you were once told it was free for Best Western Rewards Diamond members when you called our front desk agents, just to be told it was not when you arrived at to check-in. This confusion led us to reaffirm our policies to our front office agents and we do apologize that the wrong information was forwarded to you at one point. Although it is possible to include breakfast to reservations that are made through us directly over the phone, on our website or via the Best Western Central of reservation, it is not one of the many privilege of our valued Diamond elite members. As for free room upgrade, it will always be granted to our Best Western Rewards members if daily occupancy allows it on the day of arrival. We are sorry it was not the case on your stay dates. So again, we are glad you shared your experience at our property and we so apologize for the confusing information you received concerning breakfast as well as the rude and unwelcoming reception you got, hoping that despite these mishaps, you will consider staying at our property again on your next trip to Quebec City. Best regards!

"Great hotel and location"

4
User 23/05/2019

Highly recommend this hotel. The rooms are very clean and spacious. Staff at the hotel are very friendly. Hotel is a short walk to old Quebec city, restaurants, attractions and shops. Will definitely stay at best western again!

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Laura N, thank you very much for this quite praiseful review of your stay at our comfortable hotel in downtown Quebec City. First, all our rooms do answer the various needs of the modern travelers, whether they are here on business or for leisure, with practical features like Keurig K-Cup coffee makers, Danby Mini-refrigerators, 40' HDTV with a great varied selection of channels both in French and in English as well as many pay-per-view movies and of course, a complimentary high-speed WIFI connection available everywhere in our property. As for their size, rooms with one king bed can all comfortably accommodate two adults, even adding a child if a cot is placed in it, with our two queens size bed rooms able to offer the same comfort for up to 4 adults. Second, we are proud to add your review to an already long list of Tripadvisor contributors like GrandTour20173845084 who were impressed by the caring and friendly attitude of our staff. As a Best Western property, our priority is to lead the industry in customer service and we are proud to see that our efforts in achieving this are not in vain and made a difference for you and your travelling partners. So then one last thank you for filing this review of your stay at our comfortable hotel in downtown Quebec City, looking forward to see you again among us in the near future. Best regards!

"Very nice rooms and very attentive staff."

4
User 22/05/2019

Fairly good location (still a fairly long walk to the old city). Beautiful room, great breakfast, very helpful staff overall, but car was damaged by valet parking and the valet staff were not helpful about it asking if I was sure the dent wasn't already there (when leaving the car I asked them to be careful as the car had NO DAMAGE when they got it.

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear visitor, thank you for sharing your experience at our hotel in downtown Quebec City with the entire Tripadvisor community. First, we would like to present our apologies about the situation you describe with our valet service asking if the dent you reported wasn't already there when you handed your car to them. Although we do take great care of the vehicles our guests entrust us with, accident can happen sometimes. When a guest hands us his car, an assessment of the overall condition is done by a valet attendant even before he steps into the car. The dents that are already on the vehicle are detailed in a car pictogram that is then attached to your car key with your coupon number. I must assume that it is while filling this pictogram that the mistake happen, but then it is not in our policy to put our guests' parole in doubt and we are truly sorry you felt we did. Now switching to a more positive part of your review, all our rooms are equipped with practical features like Keurig K-Cup coffee makers, Danby Mini-refrigerators, 40' HDTV with a great varied selection of channels both in French and in English as well as many pay-per-view movies and of course, a complimentary high-speed WIFI connection available everywhere in our property. With that said, I would simply like to thank you again for this very constructive review of your stay at our hotel in downtown Quebec City, hoping you will be back soon. Best regards!

"Nice hotel"

4
Chantald4337, Windsor, Canada 14/05/2019

We only stayed one night. The rooms were clean and the bed was very comfortable. We stayed with a dog which was an additional $15 fee which wasn't bad considering what other hotels were charging. I think because of the dog they gave us a room on the main level which was convenient to take the dog out. Generally I wouldn't like this because of noise from people going by the windows outside but it was fine. They only have valet parking with unlimited in and out access which was an additional $27. I booked through Hotwire and the pictures showed a hot tub but there was only a pool. Lots of things to do and eat within walking distance.

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Chantald4337, we are grateful that you filed such a complete review of your experience at our pet-friendly hotel in downtown Quebec City. To begin, we are proud to allow our visitors to bring their little furry family members with them on vacation, whether they are cats or dogs. Upon arrival, your animal will be treated with the same care than every other customers as we will hand its owner a bag of treat that also contains some poo-bags, along with a pamphlet highlighting the nearby parks where you can go take your dog for its daily stroll and do its needs, including a huge dog-friendly park. Useful numbers such as pet grooming places and veterinary clinics are also displayed on that sheet. As for the choice of room when you travel at our property with your little fury family member, all 6 levels are available for you to choose from so do not hesitate to request a room that fits your preference, even if you brought a dog or a cat. Then, on a different topic, it is true that we offer a parking at the cost of 27.00$ plus taxes per night that includes a spot in a secured location (of course), valet service and free unlimited in-and-out access to your vehicle. Public parking are easily accessible from our property and both our front desk agents and valet attendants can efficiently guide you to their location with a map of the surrounding area. To conclude, we are sorry you were under the impression that we still had a hot tub because you saw a picture of our old tub. We recently updated all pictures and I was not able to find any pictures or mention of that particular amenities on Hotwire but we will keep an attentive eye to make sure the right information are displayed on our partners' website. So again, thank you for your useful comments on your stay a tour pet friendly hotel in downtown Quebec City. We hope you will be back on your next trip to our lovely town. Best regards!

"Wonderful Service and Terrific room."

4
User 12/05/2019

Front desk people were terrific and worked hard to be accommodating and helpful. They spoke English with willingness both articulately and without being condescending.The room also was awesome and spacious and beds were actually full size queen instead of large double beds. There is no parking unless you pay for valet parking or find parking away from the hotel. I found this to be frustrating.

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear visitor, on behalf of all my colleagues and myself, a heartfelt thank you for filing such a praiseful review of your stay at our hotel with bilingual staff in downtown Quebec City. True, we strive at offering the best guest service in all the hotel industry and, as you can see from previous comments like the one from Halibuthound on April 26, 2019, we are pretty good at it. All our staff that are likely to have interaction with our visitors do speak both French and English well enough to be able to answer their questions and demands and share their knowledge of either the hotel or the City of Quebec and its many attractions and activities. In addition to a great customer service, we only use premium products such as natural memory foam mattresses in either king or queen size, Keurig K-cup coffee makers, Danby mini-refrigerators, all present in each of our 177 rooms. We also put at our guests' disposal at no additional cost a heated indoor pool, fitness center as well as a high-speed WIFI connection to internet available throughout our property. To conclude, I would simply like to add that we do offer a valet service at the cost of 27.00$ plus taxes per night that includes free, unlimited in-and-out access to your vehicle. Public parking are easily accessible from our location if our valet service does not fits your needs and our front office agents and valets can precisely guide you to those location with a map of the surroundings. Well with that said, the only thing left to say is thank you again for sharing your experience at our hotel with bilingual staff in downtown Quebec City, hoping you will return at our property during your next trip to our lovely city. Best regards!

"Excellent staff and rooms"

5
NeilC2607, Gunnedah, Australia 12/05/2019

Reception: Very friendly and helpful receptionist. A huge thankyou to Nath for her information and genuineness. Each time you walk in or out of the hotel, a staff member always says “hello or goodbye” to you. Room / facilities: Business room, level 4, room 407. King bed with 6 pillows. Rear street facing room with opening window. Safe, fridge, iron and board, flatscreen tv, chair and computer desk, Keurig coffee machine, in tub shower, 2 x bath robes. The window is able to be opened approx 10cm , which allowed us to not use air-conditioning and have natural air flow from the street, during our stay. Rooms are very clean. Management were extremely responsive to addressed guest noise concerns when raised. Wifi: Fast and complementary. password required every 24 hours. Breakfast: Buffet or menu meals are available at additional cost Conclusion: Great location with lots of eating areas and shops nearby. Room for improvement: - TV remote control buttons do not function 100%. Location / Nearby: Supermarket “Inter Marché” within 300m, Pubs and restaurants within 2 block radius. Old city is approx 2.5 km walk. Pharmacy - 100m to purchase bus tickets Getting to hotel: If arriving into the new Quebec International Airport (YQB), taxi is the most convenient and costs flat rate of $35.10 CAD + tip. Public transport by bus takes approx 1.5 hours, and requires 2 busses to get to the city.

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear NeilC2607, both our team and every Tripadvisor users are grateful that you filed such an accurate, thorough and well-presented review of your stay at our hotel high-quality hotel in downtown Quebec City. Actually, if all reviews were posted as clearly as yours, I would be out of the job as I am having a hard time finding useful information to add to it. But then… Although you are right about the fix rate for the taxi ride from and to the airport of 35.10$ plus tips, there is a new bus route, #80 that will allows travelers to transit efficiently between the downtown area and the Jean-Lesage International airport (YQB) without having to take another bus to complete the route. This new commute will start just a few steps away from our main entrance at the corner of Dorchester Street and Boulevard Charest. Then, although it is true that the breakfast served every morning from 7:00 at Bistro le 330, whether as an American buffet or A la carte menu is not included with every reservation, it is possible to add it to your room rate at a small additional cost. This is only possible though when the booking is made directly with us over the phone, on our website our via the Best Western central of reservation. To conclude, we are truly sorry the remote control for the tv in your room was not working correctly. This is an issue that have been brought up by several guests in the past few weeks, which led us to explore different options to replace the system in place, which is the root cause of this issue. We are hopeful to find a suitable solution in the near future. Well again, dear NeilC2607, thank you so very much for this perfect review of our high-quality hotel in downtown Quebec City, hoping you will be back on your next trip! Best regards!

"Pleasant stay"

5
User 26/04/2019

Service in English was not a issue , all staff were very fluent in both languages , Close to all services , parking is a issue but for a 25$ fee a valet parks your vehicle and I had no complaints even though my truck is much larger than they are use to, and my pet was welcomed for a fee as per normal , but the most surprising was the price was very reasonable

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Halibuthound, on behalf of our entire team here at Best Western PLUS City Centre Quebec, our sincere gratitude for filing such a positive and thorough review of your stay at our pet-friendly hotel in downtown Quebec City. Since 2008, our establishment is proud to allow our guests to bring their little fury family members, whether they are cats or dogs, instead of leaving them behind when going on a family vacation. The fee for bringing pets to our establishment is 15.00$ plus taxes per day and includes the extra-cleaning that is required in order to prevent future guests from having allergic reaction, as well as the treat bag you mention along with useful phone numbers and addresses for nearby pet-related business and a map of the surrounding area highlighting the nearby parks, especially the dog-friendly park just a few steps away from our main entrance. Then, we do offer a valet service at the rate of 27.00$ plus taxes per night to our customer that includes free, unlimited in-and-out access to the vehicle at all time. As you mention, public parking are easily accessible from our location and they do offer sometime cheaper rates, although not all of them do allow unlimited in-and-out access to the vehicle as our valet service does. You also won't benefit from the caring service of our caring valet to retrieve your car, as you will have to go fetch it on your own every time you would need it. Speaking of our staff, we have bilingual personnel ready to help 24 hours a day 7 days a week to share their vast knowledge of the region and the many activities and landmarks and the different means of transportation, among other things. Of course, they are also available with their proactive attitude to solve any problematic circumstance that may diminish the quality of your stay and find the most suitable solution for you and your travelling partners, se please never hesitate to seek their help. Well then, I think the only thing left is to once again thank you for sharing your experience at our pet friendly hotel in downtown Quebec City with the rest of the Tripadvisor community, looking forward to welcome you back on your next trip! Beat regards!

"Great location and great service! "

5
TYH_RAA, Truro, Canada 24/04/2019

We booked via third party site and stayed here for 4 nights. The rate was reasonable but didn't include parking fee which was $26 plus tax per night. It should be noted that the cost is quite reasonable given that parking in old Quebec area is non existence. It's valet service with unlimited access to your car, which is a nice option. We mostly walked everywhere as the hotel was centrally locates in the heart of St Roch and only a 15 min walk to the old Quebec area. The room was decent size and the bed was comfortable. They have a breakfast buffet option for additional charge, however we did opt out as we chose to eat at various cafes and bakeries in the area. The lady who checked us in and out, I believe her name is Nathalie, was fantastic. She was very friendly and suggested various places in the area to visit. She really made us feel welcomed and I really appreciated the time she takes with every customer. Would highly recommend this hotel.

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear TYH_RAA, I join my voici to those of all my colleagues to warmly thank you for filing such a thorough and accurate review of our well located hotel in downtown Quebec City. First, you are right on the money about the time it takes to walk from our location to the Old Quebec City, although I should add that it is mostly an upward walk to reach Place d'Youville and Saint-John's Gate, the main gateway through the walls of the old town. From there, all the most touristic attractions are within your grasp like the Battlefield Park on Plains of Abraham, the Citadel, the Château Frontenac that stands tall on the Terrasse Dufferin from where you get a majestic view of the Saint Lawrence River. You also stand right next to all the Museums and other landmark that make our UNESCO's World Heritage site one of the most popular touristic destination in North America. But then, there is also plenty to see and do in our own neighborhood, Quartier Nouvo Saint-Roch with delicious eateries, great bars and pubs with original concepts, show venues and theatres that showcases a multitude of disciplines and artistic genres, along with other entertainment-oriented businesses. Switching to a different topic, although it is not possible to add it to your room rate when the reservation is made via a third party website, breakfast can be added to your reservation if it is made through us over the phone, on our website or with the Best Western central of reservation, all at a minimal cost. This allows you to start every day of your stay with a complete, high-quality meal served every morning from 7:00Am at our restaurant, Bistro le 330. To conclude, you are once again right about our valet service's price, but I would like to advise all Tripadvisor users that it will change to 27.00$ plus taxes per night on 1 May 2019. Despite this slight increase, it will remain favorably comparable to similar services offered by other hotels in downtown Quebec City and of course, it will maintain the free, unlimited in-and-out access to the vehicle at all times. So, well I would simply like to once again thank you for this praiseful comments on our well-located hotel in downtown Quebec City, looking forward to welcome you back on your next visit to our lovely town! Best regards!

"nice room, adequate building, poor services"

3
Michael R, Ottawa, Canada 23/04/2019

I am not a foodie. If I could get all nutrient from a pill (a la Jetsons), I would. I imagine that there are those what would like some complex meal in the Table d'Hote fashion of three choices. Me, I wish hotels would offer peanut butter sandwiches. But, I'm really writing to complain about the stupid "InnVue" TV system that is attached to the Samsung TV in the room. Or maybe it's builtin, Samsung has some Tizen OS that apparently is horrible. I thought the batteries in the remote control were dead, but once I got it into TV mode they seemed to work. On the SmartTV system, the app is *SO INCREDIBLY SLOW* that it is unusable. No hotel is gonna get a penny in pay-per-vue out of me if I can't even push the buttons to see what's on. Apparently you can plug an HDMI in, I didn't bring one, so I don't know. My room is otherwise quite nice. The restaurant looks really cool too, but there is nothing on the menu I want to eat, so I went to the DEP next door and bought cookies and milk.

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Michael R, thank you for sharing your experience at our hotel in downtown Quebec City. First and foremost, we would like to apologize for seemingly failing at providing you with the superior experience you sought and for which we are known to provide. Concerning the TV operating system, we are currently actively working on a system that could replace it with one more efficient, fast and especially more user friendly. It is also possible for our guests, as you suggested, to plug HDMI devices into our televisions. We can even lend the HDMI cable at no extra cost if you only have the device. We are sorry though that the quality of your stay was greatly diminished by this aspect of our property and I can assure you that this is something we are currently working on improving. Then, although our restaurant do have a North American bistro-style menu available every evening between 5:00Pm and 10:00Pm, there are plenty of grocery and corner stores (Dépanneurs) just a few steps away from our property where you can grab some simpler items such as cookies and milk or that famous PBJ sandwich. You may ask our knowledgeable front office agents or valet attendants for directions to those stores, or any other question for that matter. So again, thank you for sharing your experience at our hotel in downtown Quebec City, hoping you will decide to stay with us again on your next trip so we can show you the improvements we brought following your comments. Best regards!

"Met expectations "

4
Mero61, Cairns, Australia 13/04/2019

Executive room. Big, comfortable bed. Clean. Nicely furnished and decorated. Giant shower with rainfall shower rose. Otherwise unremarkable property. Walls paper thin - could hear every movement from adjoining rooms. Nice bistro with good breakfast. Great cafe that I think is the only spot in a North America that knows how to make a coffee. Ample eating options close by, and convenience stores/drug stores too. Bit of a (uphill) hike to the Old Town, but an interesting 30 minute walk/climb.

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Mero61, a sincere thank you for filing such a thorough review of your stay at our hotel near Old Quebec City to the benefit of every Tripadvisor users. First, the exact distance separating us from the Old Quebec's starting point, Saint-John's Gate is 1.1Km according to Google Map, which translates into a walk of about 15 minutes. I should maybe add that this stroll is, as you accurately pointed-out, almost entirely uphill via Cote d'Abraham and Ave. Honoré Mercier. If ever that scares you a bit and you would like to take an alternative way of transportation, city bus is the way to go with plenty of routes with stops just a block away from us that will drop you right atop the hill next to the Parliament building. These routes are actually some of the most frequent ones in town and they merge just a few blocks away from our hotel, which means that they may pass as often as every 5 minutes in peak hours. But then, you don't really need to go up to the traditional touristic area to enjoy your trip to Quebec City as Quartier Nouvo Saint-Roch, at the hearth of which we are located, as plenty to see and do. First, many great restaurants have opened over the past few years and their menus, created by a new generation of innovative and passionate chefs, have created a new culinary trend that combines modern techniques with local products. Combine this exclusive feat with pubs with funny concepts, several micro-breweries, show venues that showcases a vast array of musical genre along other entertainment-oriented businesses and you get a young, vibrant and lively atmosphere you won't want to escape from. To conclude, I am glad to read that you enjoyed the main feature of our executive rooms, their huge walk-in rainfall shower. Located in a private section of our property only accessible by guests residing in these rooms, they are available through every reservation channels whether with us over the phone, on our website or via third party websites such as Expedia or Booking.com. So again, thank you for sharing your thought on your stay at our hotel near Old Quebec City, hoping you will be back soon. Best regards!

"Not worth it"

2
Mariagalt, Montreal, Canada 10/04/2019

Pool area is very dangerous.. there are puddles of water all over the tile floors. I wiped out with my little girl and I am pregnant....!!!!!! Pool water is cold, and the air quality is very hot and the eyes burn from the chlorine in the air. The rooms were small too, also we seen pictures of renovated bathrooms,well.... we got a old garbage bathroom. The bathtub was hideous. I am giving a 2 star cause the girls at the front desk are very nice. It is actually a very far walk to old Quebec. We has to take our vehicle

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Mariagalt, thank you for commenting on your stay at our hotel in downtown Quebec City. First and foremost, we want to apologize for having failed to provide you with the high-quality experience you sought and for which we are known to provide our customers. To begin, although we do not have personnel surveying the pool area at all times, maintenance personnel are making frequent visit to make sure that the pool is secure by wiping out the puddle that may form on the tile floor. If ever you do feel that it would need a swipe to make it less slippery, the hotel's front office is located right next to our pool area and our personnel will take all necessary steps to make sure our guests' safety is assured. Then, we are sorry you were not satisfied with the room you were assigned, as all our rooms were recently renovated with new carpet and tapestries. The bathrooms though are still the same as before, so I must assume that the pictures you saw the showed “renovated bathrooms” were those of our executive rooms and their huge walking glass shower. To conclude, the exact distance between our property and the Old Quebec is 1.1km, which translates to a walk of about 15 minutes, mostly uphill should I add. If strolling upward does not seem too inviting, city bus are the way to go with several routes having stops just a block away from our main entrance will bring you right atop the hill next to Saint-John's gate and Place d'Youville, the best starting point to explore the Old town. So again, thank you for commenting on your stay at our hotel in downtown Quebec City. We hope that, despite this lackluster experience, you will stay with us again on your next trip so we can show you the true value of our product. Best regards!

"Very nice hotel, well located"

5
User 07/04/2019

All the hotel staff i encountered were nice, welcoming and always smiling. Hotel is located near a lot of restaurants and attraction in downtown. I suggest taking an executive room, the shower is simply amazing, you will not regret it.

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Tripadvisor contributor, a sincere thank you from all my colleagues and myself for this quite positive and thorough review of your stay at our hotel in a great area in Quebec City. First, just as another Tripadvisor contributor did noted on his review from 28 March, we are indeed located in a very lively part of town that is still quite unknown to most tourists. You may ask our knowledgeable front office employee to detail the many restaurants, pubs, micro-breweries, show venues and other entertainment-related businesses that make our neighborhood THE new trendy place in Quebec City, even maybe in the whole province. Speaking of our staff, not only will they be more than happy to help you with the attractions and activities available to you, but they are also ready to intervene to solve any issue that may arise during your stay with us that would diminish the quality of your experience. To conclude, I am happy to read that our executive rooms, of which the huge walk-in showers and “umbrella-like” spray are one of the main feature, were incremental in the quality of your experience with us. These rooms are available through every channels, whether with us over the phone, on our website, with the Best Western central of reservation or our partners like Expedia and Booking.com. So, again thank you so very much for this great review of your stay at our hotel in a great area in Quebec City, hoping you will be back soon. Best regards!

"Best hotel in Quebec City"

5
User 04/04/2019

The friendliest staff we ever met, the best price for the rooms and the free breakfast was amazing, they even have gluten free option, great selections of hot and cold, and lots of fruits. They were very helpful for directions, and the best way to get to our event.

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear guest, in my name and those of all my colleagues, thank you so much for filing such a praiseful account of your stay at our hotel with breakfast included in downtown Quebec City. Although not always included in the room rate, it is possible to add the morning meal to your daily rate when the reservation is done either through our front office agents over the phone, on our website or via the Best Western's central of reservation. By doing so, you will be able to start your day on the right foot with a complete and tasty meal you may choose from our “a la carte” menu or our American Buffet, both served every day from 7:00AM at the hotel's restaurant Bistro le 330. Diner is also available every evening between 5:00Pm and 10:00Pm as a North American Bistro-style menu. Then, we are proud to read that you thought our staff were the friendliest you ever met, as making our guests feel as they are part of our family is our top priority. To achieve this goal, we require all our employee to go above and beyond to make sure every aspect of your stay goes according to plan and that our product meets your expectations. We therefore strongly suggest never to hesitate to seek their assistance, whatever the situation may be and whether it concerns our establishment or the region of Quebec in general. Our knowledgeable and of course bilingual staff will be more than happy to provide the information and tools that will make your experience at our hotel with breakfast included in downtown Quebec City an unforgettable one. So again, thank you so much for your prising comments, hoping that you will be back at our property on your next trip to beautiful Quebec City, l'Accent d'Amérique. Best regards!

"solid value"

4
Gary R, Huntington, Vermont 29/03/2019

Good value for location. Close enough to walk to many attractions. Very accommodating of our well behaved dog. Some very friendly staff. Great bedding, nice toiletries. Great coffee in the building. Handy fridge 4 Keurig.

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Gary R, a warm thank you for sharing these details about our pet-friendly hotel in downtown Quebec City. True, we are proud to allow our customers to travel with their little furry animal, preventing them from having to leave them alone at home or to find a keeper. The 15.00$ plus taxes per night that is mainly to cover for the extra cleaning the presence of the animals requires, but he or she will also receive a bag full of treats along with some poo bags, some useful dog service numbers and a map of the area highlighting the many nearby parks, including a dog-only park. Then, our location does allow our visitors easy access to every landmarks or activities to do in Quebec and the wider “region de la Capitale Nationale”, whether by bus, taxis or walking. One would only need to walk for about 15 minutes to reach the fortifications overlooking the touristic area, from where all the most famous sites are within easy reach such as the Chateau Frontenac, Artillery Park, the Citadel, Battlefield Park on Plains of Abraham, Parliament building and many others. Quartier Petit-Champlain, Place Royale, the Old Port are a little bit further but still walkable as the stroll to get there directly is flat, compared to the hill you need to climb to reach the upper part. With over 80 bus routes passing right next to our property, city bus is the other way to efficiently travel to the different attractions you want to visit, with a daily pass available at the cost of 8.60$ at many stores within few steps of our hotel. Our friendly and helpful staff will be delighted to provide further information about those means of transportation and any other query or demand you may have during your stay. They are the ones who will make sure that any unpleasant situation is addressed promptly and adequately, so we strongly encourage our visitors never to hesitate to seek their assistance at any moment. To this, I would only like to add one last thank you for this great review of your stay at our pet-friendly hotel in downtown Quebec City, hoping you will renew the experience on your next visit to our lovely town. Best regards!

"Friendly, professional, convenient, great location!"

5
cmoisoso, Montreal, Canada 28/03/2019

Great experience! Hotel is so well located in the ''basse ville'' great surroundings, nice bistro, shops, restaurant. Bellman very polite and helpful. Front desk staff is amazing. Took time to suggest restaurants. Buffet breakfast is amazing. Love the Latte at CafeInn. Large rooms. Bed super comfortable. Quiet. Nice bathroom. Congratulations to the entire team and thank you!

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear guest, on behalf of all my colleagues and myself, thank you so much for this thorough and positive review of your stay at our well-located hotel in downtown Quebec City. On that particular topic, our location in the “basse-ville” (lower town) area, namely Quartier Nouvo Saint-Roch is indeed ideal. In addition of being just about a kilometer away from main touristic area of Old Quebec City, our neighborhood is filled with great restaurants offering unique and ingenious menus that combines new cooking techniques and local products, creating a new culinary trend unique to our neighborhood. Add to that plenty of micro-breweries, bars, pubs, show venues and theatres and you get THE new trendy area in Quebec City, even in the whole province of Quebec. And when I say “great restaurants”, I surely include our own, Bistro le 330 that serves a delicious North American Bistro-style menu every evening between 5:00Pm and 10:00Pm. An “a la carte” menu as well as an American buffet are also available everyday from 7:00 at our restaurant, with both breakfast and evening menus available as room service. Let's conclude the food part of this response with our coffee shop/wine mar, Café In where you may enjoy not only a delicious, freshly grinded coffee brewed to perfection by one of our baristas, but you may also grab light snacks such as gourmet sandwiches and salads, croissants, pastries, breakfast sandwiches and smoothies only made of real fruits. To conclude, well I would just like to thank you one last time for sharing your appreciation of our well-located hotel in downtown Quebec City, hoping that you will be back soon. Best regards!

"Great hotel"

5
User 27/03/2019

Friendly staff, very clean rooms, the pool was a bonus! Bistro menu was excellent! Good location,too. Close to Old Quebec ( don't bother taking the bus, it's only 15 min away walk from the hotel). Highly recommended hotel!

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear leva R, a heartfelt thank you for posting such a positive review of your stay at our hotel close to Old Quebec City. On that particular subject, I could not agree more with your statement about walking up to the main touristic area of Old Quebec and the time it takes to reach it, as the 15 minutes you mentioned is spot on, although I should add that it is mostly an upward stroll. But then, as you also noted in your review, city bus definitely represent a viable alternative for those who would feel like that uphill thing is a little bit too much with plenty of routes having stops just a few steps from our front entrance that would bring you right atop the hill. You may enquire with our front office agents for further details on the most efficient way to reach your favorite sites, as they hold every tools to help you commute around town. Actually, they do possess proper knowledge and all the useful documentation such as detailed maps, complete touristic guides and specific pamphlets you might need to learn more about the city and its many attractions, so do not hesitate to seek their help in any circumstance. Then, Bistro le 330 as well as a coffee shop/wine bar, Café In do provides our guests many options as far as restauration goes. Breakfast is indeed available every day from 7:00 at our restaurant either as an “a la carte” menu or an American breakfast, with our coffee shop offering less expensive alternative with many items like our famous breakfast sandwiches, pastries, croissants and of course freshly brewed coffee prepared by our team of baristas. You can also grab one of our gourmet sandwich for a light snack or end your day at our wine bar while enjoying a glass of wine from our “by the glass” selection or an original cocktail. For dinner, Bistro le 330 also serves a delicious North American Bistro-style menu that has just been remade and that will suit every taste, with many dishes being available with gluten-free ingredients. So then, once again many thanks for these kind words towards our hotel close to Old Quebec City, hoping that we will see you back soon! Best regards!

"Excellent location"

5
Passport619583, Moncton, Canada 24/03/2019

Easy to miss. But easy to go round block on one way streets. Excellent valet parking. No need for car. Walk to old Quebec and it's downhill on the way back! Excellent concierge service. Small lobby. Good sized pool with adult hours. No hot tub. Comfy beds. Old windows. Good sized room with two queen beds and hidabed. Large bar fridge. Superb breakfast. We found that even with factoring in the valet parking this hotel was excellent value. Read about the St. Roch area.

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear guest, a heartfelt thank you for this thorough and quite positive review of your stay at our hotel good value hotel in downtown Quebec City. It is true to say that our establishment offers its visitors great “value for the bucks” with our yearly and monthly promotions as well as the few packages available to them along with the high-quality of our amenities and services. Some of those packages do include breakfast which will get you to start your day on the right foot either with our American buffet or our “A la carte” menu. Then, as you also pointed out, all our rooms are well furnished with premium quality equipment such as Danby Mini-refrigerators, Keurig K-cup coffee makers that comes with a free supply of regular or decaf coffee and green tea, not to forget our natural memory foam mattresses that gives great support to any type of body for a resting sleep every time. We also put at our guests' disposal a heated indoor pool, a complete gym as well as a free high-speed WIFI access to internet, available throughout our property. For visitors that are traveling by car, we do offer a valet service priced at 26.00$ plus taxes per night, 27.00$ starting May 1st 2019, that includes free, unlimited in-and-out access to your car. To conclude, I hinted earlier that we are in the hearth of the new trendy area in town, which as you also wrote is definitely worth enquiring about. Our front office agents will be more than happy to share their knowledge of this still hidden gem by recommending the eatery that will best fit your appetite or giving you information about the many music shows taking place at the several venues that are within a few steps away from our location, such as Imperial Bell, Le District or l'Anti. So well, one last thank you for filing this very helpful review of your stay at our good value hotel in downtown Quebec City, looking forward to welcome you back on your next trip to our lovely part of Europe in North America. Best regards!

"Staff are Liars! "

1
bansheeman, Mississauga 14/03/2019

Their website says they have breakfast included. See image. We called reception and confirmed it was included because it usually isn't when you book through Hotwire. They confirmed it was included. Next morning, after breakfast, they tell me its IMPOSSIBLE that someone made the mistake and that phone records don't show that I called. In other words they are Liars.

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear guest, we are sorry that the situation you describe in your review caused such inconvenience. If ever one of our front office agent did confirm that breakfast was included in your reservation when it was not, it is an honest mistake on our part and we do apologize for it. Never would we blatantly lie to our customer for any reason, as the title of your review suggests. Then, although the Best Western website you mention in your comment does give the information that Best Western PLUS properties offer complimentary breakfast, just below the picture you included with your review, you will find the following statement: “Amenities and services may vary at individual hotels worldwide. Please check individual hotel listings for a complete list of amenities and services.” So again, this is in no way, shape or form us willingly lying to our customer. We always want our customers to have the right information and extra cost for breakfast, when not included in the room rate, is stated in our property listing as well as during the online reservation process. Lastly, you requested and were handed a copy of the in-house phone call log from the evening you claim you contacted reception and were told breakfast was included, record that shows no trace of any phone call received from your room. So again, we do apologize if you were told breakfast was included in your reservation, but since this would obviously be an honest mistake from our part, we respectfully reject your claim that our staff, meaning our property, uses dishonest techniques and willingly lies customers by disclosing wrong information. Kind regards!

"Great hotel and staff!!!"

5
bonniel772, Goderich, Canada 04/03/2019

One of my favorite hotels! Great food in the restaurant. Staff is very friendly and professional. Rooms are clean and hotel is quiet. Valet parking available for $25.00 a day. They cleaned off the snow and left it running so the car would be warm!

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Bonniel772, we are really grateful that you published such a positive review of your stay at our clean hotel with valet service in downtown Quebec City. Actually, we do offer a valet service to our guests travelling with a car that includes free, unlimited in-and-out access to the vehicle, but its price tag is 27.00$ plus taxes per night. By choosing to leave your car to the good care of our valet attendants, you get the assurance that your car will be delivered right in front of our main entrance each and every time you might need it, preventing you from having to find a spot on your own and more importantly, having to go retrieve it yourself. If the weather literally came down on your vehicle, our caring valets will remove whatever accumulated on it and will have it ready to drive by the time you get down from your room. They are also available to help you handle your luggage if you wish. Switching to a different topic, we are proud to provide our guests with rooms that fits the requirements of our diverse clientele and creates a comfortable and welcoming environment to make them feel just like home. One of the main aspect we prioritize to achieve this goal is to make sure that all every occupied accommodation is thoroughly cleaned each and every day. Special demands regarding the daily room cleaning can be made by placing a call to our front office agents from the phone in your room or by filing the door hanger to that effect and hang it so housekeeping personnel can pick it up in the morning. This allows you to specify what needs to be done on a particular day as well as mentioning by what time you want the service to be completed, assuring that you will come back to a clean and comfortable environment each time. So then, one last thank you for these good words on your stay at our clean hotel with valet service in downtown Quebec City, looking forward to welcome you back on your next trip. Best regards!

"Great stay"

5
Patricia H, Sarnia, Canada 17/02/2019

This hotel is a great place to stay in order to be near everything in the old city and be in an area with lots of shopping and restaurants. Check out Bistro 330 in the hotel. Accommodations are very clean ,comfortable and quiet. The folks at the front desk are very friendly and helpful. The prices are very good

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Patricia, a most sincere thank you for filing such a complete and praiseful review of your stay at our well located hotel in downtown Quebec City. We do indeed benefit from an ideal location, in THE new trendy area in town Quartier Nouvo Saint Roch that also sits right next to the main touristic area of Old Quebec. Actually, according to Google Map the exact distance that separates us from the Old City's main entrance, Saint-John's gate is 1.1Km which translates into a 15-minute walk, although I should mention it is mostly an upward path. That does not sounds too inviting? Then Hop-on one of many city bus route from the several stops that are as near as a block away from our front entrance that will bring you right atop the hill, next to the Parliament building and Place d'Youville which represents the optimal starting point for your daily exploration of the many sites and landmarks. Been there, done that? Well I'm convinced you still haven't experiment the many activities our lively neighborhood has to offer. Concerts, plays, bars with funny concept, micro-breweries are all just a few steps away from our location along with delicious restaurants and bars. But then, our own restaurant, Bistro le 330 does also serves tasty meals, whether it for breakfast or diner. The morning meal is served on weekdays between 7:00Am and 11:00Am and up until 12:00Pm on Saturdays and Sundays, as an “a la carte” menu or an American Buffet. For dinner, a North American Bistro-style menu is offered every evening between 5:00Pm and 10:00Pm, with both breakfast and dinner available in room service. Then, if ever you have a query regarding our property or the many attractions in the region of Quebec, our front office agents are available 24 hours a day 7 days a week to answer any question and take action if requested to solve any issue that may plague your stay with us. We therefore strongly encourage our visitors never to hesitate to seek their assistance. With that said, I think the only thing left is to thank you once more for these kind words towards our well located hotel in downtown Quebec City, looking forward to see you back soon. Best regards!

"Great hotel. Great Location."

4
Babydonutx, London, United Kingdom 06/02/2019

Decent hotel. Very close to the old city. Easy to walk to. Also easy to just hop on a bus and go. Lots of restaurants close by. Great for when it's snowing. They still stay open. Try Poutineville or the Mexican place nearby (Deli-mex). Bathroom could have a more powerful shower but it did the job. Very warm room, even though it was freezing outside! Loved the fact that you can go to the Uniprix opposite, buy a bus ticket or travelcard for the day and go. The 800 and 801 were very useful for all our trips. Would stay here again if I ever have a chance to come back.

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Babydonutx, thank you so much for this pretty detailed review of your stay at our hotel within walking distance to Old Quebec City. In fact, the exact distance separating us from the Old Quebec's starting point, Saint-John's Gate is 1.1Km according to Google Map, which translates into a walk of about 15 minutes. I should maybe add that this stroll is almost entirely uphill via Cote d'Abraham and Ave. Honoré Mercier. If ever that scares you a bit and you would like to take an alternative way of transportation, city bus is the way to go with plenty of routes, including the 800 and 801 you mentioned, with stops just a block away from us that will drop you right atop the hill next to the Parliament building. These routes are actually some of the most frequent ones in town and they merge just a few blocks away from our hotel, which means that they may pass as often as every 5 minutes in peak hours. But then, you don't really need to go that far to have a great time because, as you also noted in your review, our neighborhood of Quartier Nouvo Saint-Roch has plenty of great restaurants, bars, micro-breweries, show venues, theatres and services such as pharmacies and grocery stores. And yes, they will always be open even if it's hell outside with snowstorm or even ice storm like today, just be warry of the slippery path to get there. We are also the closest hotel to the Videotron Center, the brand new arena that welcomes the entertainment industry's biggest names as well as being host to the Remparts, the Quebec Junior Major Hockey League team. In summer time, you may also stroll to the Stade Municipal to watch a baseball game of the CANAM league's Capitales de Québec with the whole family. Well then, I would simply like to thank you one last time for your kind words on our hotel within walking distance to the Old Quebec City, hoping you will be back soon. Best regards!

"Great get away~"

5
User 31/01/2019

We stayed at the hotel for 2 nights in late January 2019. Location is good - about a 15 minute walk from the Old City. Lots of nice restaurants close to the hotel. We booked a room with deluxe linens and on the business floor - very clean and large room. Also highly recommend the room-breakfast package, if available, as it is a buffet with great selection including fresh fruit and many hot items. Staff very helpful and friendly. Great value - will definitely stay here again.

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear elliefund, on behalf of all my colleagues and myself, a heartfelt thank you for this compliment-filled review of your stay at our hotel with breakfast included in downtown Quebec City. True that, although not all rate do include breakfast, many of them can allow you to enjoy a complete morning meal at our restaurant Bistro le 330, whether as the American buffet you accurately described or from our “a la cate” menu. Our restaurant also serves dinner every day between 5:00Pm and 10:00Pm with a varied North-American Bistro-style menu. But then, Quebec is famous for its diverse and delicious cuisine, and plenty of those great tables are just around the corner from us, including the one that we already talked about previously that is located in the hotel's atrium. Our knowledgeable front office agents will be more than happy to recommend the most suitable eatery and make reservation on your behalf at your most convenient time. Back to our property, thank you for mentioning our deluxe linens which are a feature of all our 177 rooms, without exception. Combine this with our natural memory foam mattresses and you get a very comfortable result that assures you a great sleep every time. Well then, thank you for sharing your appreciation of our hotel with breakfast included in downtown Quebec City, hoping you will renew the experience on your next trip to our beautiful city. Best regards!

"DIRTY & WET - Not only outside - OUR ROOM"

1
franksandy68, Toronto, Canada 30/01/2019

We checked in for a two night stay. At first glance, our room seemed clean. The bathroom floor was covered in hair. We noted it, didn't worry about it. After a long day of sight seeing, we were looking forward to a nice warm bed. As I pulled the bedding down there was old food that became un-lodged and I brushed it onto the carpet in front of the bed. Gross for sure, but it was late, and sleep was first on our to-do list. A bit later, my husband yelled into the bathroom for me to come see our next surprise! He had gotten under the covers and at 6'3'' noticed his feet were touching a large wet spot. So disgusting! The bedding on top was dry, the wet spot (dinner plate sized) was under the top blanket, and soaked through. We called the front desk and they did sent someone up right away. She changed the whole bed, we pointed out the dryness on top and wetness underneath. With the language barrier, she couldn't weigh in on what type of bodily fluid we were about to get up close and personal with. This was approx. 10:30 pm. Not that there is ever a good time to find this. No staff called the rest of our stay to apologize, nor did they mention it at our check out at the front desk. The next day when we returned to our room, the food we had mentioned at the 'wet call' was still all over the floor. This amazed us! Would it not be common sense that if you received, what I would hope was a strange occurrence in a guest's room, that this room be marked as a special clean-up? No...no cleaning, hair still on floor, food from previous guests on floor. No mention to us about any of this. Once home we called Customer Service and voiced our concerns. They offered us some of our points back. Oh, I forgot to mention, that we are DIAMOND members. Maybe the save the minimum service for their PLATINUM members. I was also asked if I would like a follow-up call from the hotel itself, which I replied yes. After a couple of weeks, I heard nothing. I emailed once again, and today I was told that the Best Western person I spoke with had resolved the problem on their end (points returned) and that the matter was forward to hotel for their records, not to respond to me. No, No, No....I said YES, I wanted to hear from the hotel directly. That was my point. No one address this matter with us. I find that to be POOR CUSTOMER SERVICE.

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear customer, thank you for reviewing your stay at our property. First and foremost, on behalf of all my colleagues and myself, I would like to present our most sincere apologies for the situation you describe in your review. Top to bottom, from the room cleanliness upon your arrival to the fact that you were not contacted by our management team to discuss the matter, this situation was definitely not handled properly and does not reflects in any way our procedures, standards of excellence in regards to customer service nor the basic common sense that should apply when such a serious situation is brought to our attention. With that said, I would like to reaffirm that bed sheets are replaced before the arrival of every new customer, or every 3 days for longer stays. The fact that you arrived to a bed that had stuff that did not belonged to you in it is really worrisome for us and since we were made aware of this incident, measures have been put in place to prevent such unacceptable situation to happen again. Same for the fact that the room was not attended to after you reported those issues to our personnel on the following day. Room cleanliness is really one of our top priority and an aspect that usually gathers praising comments, like the one from Daydream on 25 January. Then, another feature of our property that is greatly appreciated but that was clearly deficient in your particular case is our customer service. Whether to make sure that the problem was solved to your satisfaction or the communication issue between us and the Customer Care center at Best Western, this again does not demonstrate the importance we place in such an important aspect of our product. We are presently in touch with the Best Western Customer Care center to find a way to improve communication in such case and this is due to you sharing this experience with the rest of the Tripadvisor community, so again thank you very much for doing so. Although I would agree that we do not look our best right now, we really appreciate that you posted this review as it will allow us to properly address the multiple topics it contains and improve so that our future customers won't endure such discomfort when staying with us. This is actually a good Segway to affirm that, despite this lackluster episode, you will consider staying with us again on your next visit to Quebec City so we can offer you the high-quality stay you sought and for which we are known to provide to our valued customers. Best regards!

"Quebec city visit"

5
Daydream23355032718, Kissimmee, Florida 25/01/2019

The hotel was real nice and nice and courteous staff, they spoke English and French and answered all my questions, the room was very clean, you can smell the bleach in the bathroom, the only thing that bothered me a little was the $20 parking but it was snowing bad outside but I will not pay that if it was summer time

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear visitor, on behalf of all our staff a warm thank you for this quite positive and complete review of your stay at our hotel with bilingual staff in downtown Quebec City. On that particular topic, I am so thrilled that our bilingual staff and their helpful and caring attitude made your stay even more enjoyable. All employees that are likely to interact with our guests have a high-enough level of English to make those exchanges productive, so please do not hesitate to seek their help for any questions or demands you may have at any time of the day or night. As for our parking, it is definitely convenient especially during winter as our valet attendants will take your car from our front entrance to bring it to one of our secured lots, and back as many times as you would require it, ready to go and of course rid of the snow or the ice that would have accumulated over the night. It is also quite practical during the summer, as it prevents you from having to retrieve your car each and every time you might need it, as well as finding a spot on your own in an unknown area. As for its price, it is set at 26.00$ plus taxes per night with free, unlimited in-and-out access to the vehicle, a feature that most public lots do not offer. To conclude, well may I just thank you one last time for this great review of your stay at our hotel with bilingual staff in downtown Quebec City, looking forward to welcome you back on your next trip. Best regards!

"NICELY LOCATED DOWNTOWN"

4
PierreCote, Canada 22/01/2019

This hotel is nicely located downtown Quebec City. Easy walk to the Old Quebec. Nice size room. Nice view from the top floor. Nice restaurants nearby. Valet Parking available at $26.00/day for your car. There are cheaper public parking around. The only problem is to find a spot. Like to hotel and recommend it for visitors who want to be near the old Quebec City while staying in Quebec City. The only thing I don't like is the price changes depending on the season or time of the year. Not really their fault. It is the way the industry works.

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear PierreCote, we are very thankful that you published this review of your stay at our hotel near Old Quebec City, to the benefit of the entire Tripadvisor Community. First, we do benefit from a perfect location just a few steps away from the walls surrounding the Old Quebec City where you will find most of the touristic landmarks such as Chateau Frontenac, Quebec's Observatory, The Citadel and all the Museums and fun activities that make our city one of the most touristic destination in North America. In order to reach those attractions, you may walk for about 15 minutes from our main entrance or head to the bus stop just around the corner and take a ride on one of the many routes that will bring you right atop the hill, right next to Saint-John's Gate and Place D'Youville, the perfect starting spot to start exploring our UNESCO's World Heritage Site. Then, although we do offer a valet service at the nightly cost of 26.00$ plus taxes per night with free, unlimited in-and-out access to your vehicle, public parking do represent a viable alternative as you will find several within a few blocks from our property. You may ask either our front office agents or valet attendants for assistance for precise indication on how to get to those public lots, they will be happy to guide you by highlighting their exact location on a map of the surroundings. To conclude, although we do adopt a dynamic pricing for our room that fluctuates according to the market in place during a certain period in Quebec City, our many promotions that are available on every platforms allows you to pick one of our comfortable rooms at a very competitive rate at any time. So do not hesitate to seek our hotel near Old Quebec City for an inexpensive experience you won't soon forget. Best regards!

"Restfull"

4
john19502013, Ottawa, Canada 08/01/2019

We stayed at the Best western for two nights and had a very peaceful time. It is well situated and has a café and restaurant and free WIFI. It also has an indoor pool. The only item that is sort of expensive is the parking at 26 dollars a day however that includes service that will park your car and retrieve it with in and out privileges

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear John19502013, we are thankful that you took the time to express your thoughts on our hotel with free WIFI high speed internet connection in downtown Quebec City. This feature, along with an indoor pool, gym, business center and many others are available without any charge for all our customers in order to make sure that all their needs are addressed, whether the purpose of their trip to Quebec is business or leisure. You will also find a restaurant, Bistro le 330 at the bottom of our atrium where you may enjoy breakfast every morning from 7:00Am, whether as a complete “a la carte” menu or an American buffet. Diner I also served every evening between 5:00Pm and 10:00Pm with a North American Bistro-style menu that has something for every type of appetite, whether you are a vegetarians or a meat lover. If you travel with a car, we do offer a valet parking at the rate of 26.00$ plus taxes per day that indeed allows you to request that your car be brought from one of our secure lots to our main entrance as many times as you need, without having to pay more than the nightly fee mentioned above. Alternatively, you may ask our front office agents or our valet attendants to show you how to reach one of the several public parking that can easily be accessed from our property and that may sometimes cost a little less than our valet, but that do not always grants free unlimited in-and-out access to your vehicle.

"Bad!"

2
alinetassar, Rio de Janeiro, RJ 02/01/2019

The service is very bad. We found fries in the room upon our arrival, after check in. The bed was poorly tidy and cutlery that we had breakfast in the morning were dirty in the room even after the housekeeping. The swimming pool is cold even with the temperature outside is -18 degrees. The location is not good also, because it's stay far from the main attractiveness. The size of the room is the only good thing. So, I strongly recommend to find another place to enjoy Quebec.

BestWesternHotels, Corporate at Best Western Plus City Centre/Centre-Ville, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts

"Centrally located..."

4
Paul G, Brisbane, Australia 28/12/2018

A good location, easy walk to Old Quebec ~ 15 minutes. Close to the laundry facilities ~ 200 meters down the road. We are a family of five, so a good opportunity to clean the clothes before the next leg of our trip. Buffet breakfast was plentiful, they have an early bird special for breakfast for the early riser. Would stay here again if visiting Quebec. We had two Queens and a sofa bed, sofa bed was a little uncomfortable. The bathroom was a very good size.

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Paul G, thank you for contributing to the Tripadvisor community by filing this thorough and quite praiseful review of your stay at our hotel with breakfast included in downtown Quebec City. On that particular topic, although it is not included in all reservation, we do offer rate that will allow every room occupant to start their day with a complete meal from our restaurant, Bistro le 330. Starting at 7:00Am every day until 11:00Am on weekdays and 12:00Pm on Saturdays and Sundays, you can choose to profit either from our “a la carte” menu or our American buffet as both are available when breakfast is added to a reservation. It is important to note though that in order to have breakfast added to your room rate, the reservation must be made either with our front office personnel over the phone, with the Best Western central of reservation or over our website. Reservation made through 3rd party cannot include breakfast. Then, our property do proudly stands in the heart of Quartier Nouvo Saint-Roch, THE new trendy area in Quebec City that, on top of hosting many useful services such as laundries, grocery stores and pharmacies, is filled with great restaurants, pubs, bars, micro-breweries, show venues and many other entertainment-oriented business. All that, within just a short 15 minute walk up to Old Quebec City and the main touristic district, as you accurately mentioned. To conclude, we are sorry the comfort of the sofa bed was not up to our standards nor to your expectations. We just ended major remodelling of all our rooms by replacing every inch of carpet and tapestry, and the next phase will see us make some minor changes such as replacement of our A/C units and some of our sofa beds, following negative comments from contributors such as you. So again, thank you so much for sharing your thoughts on your stay at our hotel with breakfast included in downtown Quebec City! We are eager to see you back on your next trip. Best regards!

"Great price and facilities"

5
User 27/12/2018

Happy with my choice. Room was nice, comfortable, and clean. Staff was very attentive and friendly. The indoor pool was plus for us that were traveling with a toddler. The Cafe In and the Restaraunt were great. Food was really good, and the prices were reasonable.

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Barbara C, we are thrilled to see that your experience at our family-friendly hotel in downtown Quebec City. On that particular topic, it is a well-known fact around the hotel industry that Best Western always welcomes family in their hotel by accommodating them with all the required amenities, and our property is no exception to that rule. Our visitors can all take advantage of our heated indoor pool, exercise room, public computers with high-speed connection to internet and, of course, a free high-speed WIFI connection available throughout our property. All our rooms are also equipped with 40” HDTV with a varied selection of bilingual channels, including some cartoon and other kid-oriented ones, along with mini-refrigerators and other family-oriented features. Our restaurant also offers menus for kids, whether for breakfast or diner and they're available with room service. Then, on a different topic, we are proud as a Best Western property to fulfil the mandate bestowed to us of offering a superior customer service, a features that is put in full display by every member of our team. All are dedicated to offering you an unforgettable experience and we strongly encourage all our guests never to hesitate to seek their help to solve a problematic situation that diminishes the quality of your stay or to simply ask a question about the city and its many activities and touristic sites. Their knowledge those features and of the several means of transportation available to reach them is the perfect tool to optimize your daily planning. So again, thank you for this great review of your stay at our family-friendly hotel in downtown Quebec City, hopping you will renew the experience on your next trip to our lovely city. Best regards!

"Great stay! Great location"

5
rhus1, Hamilton 25/12/2018

Staff and service were exceptional! Location we love. 30 minutes to the port and old Quebec City. The best restaurants are in this side of town. Valet parking was reasonable and you have in and out privileges.

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear rhus 1, thank you so much for filing such a praising account of your stay at our hotel within walking distance to Old Quebec City. Actually, the main gateway through the fortifications overlooking the touristic area, Saint-John's gate is sitting exactly 1.1Km away from our main entrance, which should translate into a 15 minute walk, despite the fact that the path is mostly uphill. This site represents the best starting point to visit all the most popular sites like the Chateau Frontenac, Battlefield Park on Plains of Abraham, the Citadel and all the museums and other attractions as it sits right center of it all, atop the hill. As for the Old Port, it is indeed about 30 minutes walking but, as we are located in the lower part of town, you do not have to stroll upward to reach it. Speaking of our location, our hotel stands in THE new trendy neighborhood in Quebec City, Quartier Nouvo Saint-Roch that saw many great restaurants, bars and pubs with original concept, several micro-breweries and show venues blossoming over the past few years. This, with the arrival of new-tech firms such as Ubisoft, Beenox, Frima and others have all contributed to create the young and festive atmosphere you will experience while staying with us. So then, once again thank you for sharing your thoughts on your stay at our hotel within walking distance to Old Quebec, looking forward to see you back soon. Best regards!

"Comfortable stay in a great location."

5
Camper36427277417, New York City, New York 21/12/2018

The location of this Best Western is great. Everything you can do is within walking distance or a short cab ride away. Our room was clean, the staff was friendly, the food was good. Although, it was a quick trip, knowing you have no issues with where you are staying make thing a little easier.

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear guest, we are really grateful that you took the time to share your appreciation of our hotel within distance to activities to do in Quebec City with the entire Tripadvisor community. First, you couldn't be more right about the fact that almost all the popular activities there is to do and the famous landmarks in Quebec City are within walking distance from our location. Whether you want to go Ice skating on the Plains of Abraham, visit the Museum of Fine Arts or the Museum of Civilization, visit the world-famous Chateau Frontenac or take a ride on the scenic elevator the Funicular, you will only have to walk for less than 30 minutes, sometimes uphill should I mention. For other activities and touristic sites like the Aquarium, Montmorency Waterfall or the many others, our property is right next to Place Jacques-Cartier, the biggest city bus stop in town where over 80 routes pass through every day, allowing you easy and cheap access to every areas in the Quebec City. Otherwise, you may hop on one of the many guide bus tours that leaves straight from our main lobby and that will bring you on a very instructive journey around the Old Quebec or on Côte de Beaupré where you will be able to see Ile d'Orléans and the Sainte-Anne-de-Beaupré's Cathedral, the biggest pilgrimage destination in Canada along with Oratoire Saint-Joseph in Montreal. Then, a quick word on your mention of the quality of the customer service our personnel provides as this is one of the features most often mentioned in a positive way by contributors of Tripadvisor, such as Don T on Novembre 30, 2018. Well then, I guess the only thing left is to thank you again for your great review on your stay at our hotel within walking distance to activities to do in Quebec City, looking forward to welcoming you back in the near future. Best regards!

"Great place, great staff, top value"

5
Don T, Brisbane, Australia 30/11/2018

It is clean, tidy and quiet and a good place to stay. It is central and there are plenty of eateries in the area. It is not a long walk to the Old City and there is public tranport all around the area. Would stay again in Quebec City and the staff speak English for us non Francophiles.

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Don T, we are really grateful that you took the time to share your appreciation of your stay at our hotel with bilingual staff in downtown Quebec City. On this particular topic, all our front office employees as well as our waiters, waitresses, barmen and barmaids are able to serve our visitors both in French and in English, in order to correctly cater to the very needs of our international clientele. Some of our employees can also communicate in other languages like Spanish, Italian and Portuguese but it is not a pre-requirement when hiring. They will be able, for example, to efficiently help you planning your daily exploring of Quebec City, whether by recommending the sites that you are most likely to enjoy or the best mean of transportation to get there. Because as you also mentioned in your review, transportation is not an issue when staying with us, as we are part of the biggest city bus stop in town, Place Jacques-Cartier that includes over 80 bus routes that will bring you to every single attraction in Quebec City, except a handful. But then, your best mean of transportation while visiting Quebec City remains your feet, as we are only 1.1Km away from the walls of the Old Quebec. From there, you are within easy reach of the Parliament, the Citadel, The Parliament, Battlefield Park on Plains of Abraham along with all the museums and other famous attractions. But then, there is also plenty to do within the hotel's surroundings with the presence of many delicious restaurants where you will find creative menus, bars and pub offering unique experiences and concepts, micro-breweries, show venues as well many services and other entertainment-oriented businesses, all contributing to the young and vibrant atmosphere you will experience in our neighborhood. So with all that said, the only thing remaining is to thank you again for sharing your thoughts on your stay at our hotel with bilingual staff in downtown Quebec City, looking forward to see you back on your next trip to our beautiful city. Best regards!

"no problems"

4
peter a, Montreal, Canada 28/11/2018

i usually stay here a few times a year me for business my wife for pleasure while i work she enjoys visiting quebec city using hotel as home base nothing bad to say about hotel everything is just right

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Peter, thank you so much for this praising review of your stay at our comfortable hotel in downtown Quebec City, as well as for being a loyal customer to our establishment. It is true that our location is ideal both for business travelers and those who wants to enjoy the many charms of Quebec City. Quartier Nouvo Saint-Roch, the neighborhood at the heart of which our hotel stands tall, is home to many businesses and learning centers such as E.N.A.P. (National School of Public Administration), I.N.R.S, (National Institute for Scientific Research) along with World-renown new technology firms such as Ubisoft, Beenox and Frima. Quebec's Convention Center is also just 15 minutes walking distance, with many city bus routes with stops just a corner away from our location that will bring you right at its front entrance. Same goes for the old Quebec City, as the Convention center is right next to Parliament building and Saint-John's Gate, the main gateway through the fortifications overlooking the main touristic area. From there, all the most visited sites are within your grasp such as the Chateau Frontenac, The Citadel, Battlefield Park on Plains of Abraham, Artillery Park and all the Museums that details the rich history of our UNESCO's World Heritage Site. The Videotron Center, the brand new arena that hosts the world's biggest band and artists is also easily accessible from our hotel, along with Expocité, Quebec's fair and exhibition center. Well then, one last time thank you so much for filing this great review of your stay at our comfortable hotel in downtown Quebec City, hoping that you will be back soon. Best regards!

"Nice weekend stay."

4
wiza, Waterford, Canada 08/11/2018

We enjoyed this hotel as the location had lots of dining and things to do within walking distance. The staff was great and had no problems. The rooms clean and a good size. The beds were comfortable with lots of pillows. We enjoyed the buffet breakfasts that had lots of selection and kept fresh. Overall I had no issues with my stay and would come back again. The only issue I should mention is valet parking. I did not know there is no parking here so you really had no choice but to use it. The valet parking was great but an added expense I did not know about.

BWPLUSQC, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear wiza, thank you for sharing with such details your experience at our hotel with valet parking in downtown Quebec City. On that particular topic, it is accurate that we offer a valet service for travelers who are doing so with their vehicle, at a price of 26.00$ plus taxes per night that includes free, unlimited in-and-out access to the car. This allows you to simply leave your car in our drop-off zone and hand your keys to one of our caring valet attendants, whom will drive it to one of our secured lot and back, as many times as you may require it, preventing you from having to find a parking on your own in an unknown location. But then, if you prefer to take care of finding one on your own, both our front office agents and valets can precisely guide you to the several public parking that are close to our hotel by highlighting their location on a map of the area. Speaking of the area surrounding our property, Quartier Nouvo Saint-Roch has plenty of services and attractions, so much so that you might even forget about your planed exploration of the Old Quebec, which isn't that far from us either. Awesome restaurants with original menus have blossomed over the years in the streets neighboring the hotel such as Les Sales Gosses, Café du Clocher Penché and L'Affaire est Ketchup, just to name a few, that have contributed to the creation of a new culinary trend unique to our area. You will also find several micro-breweries, bars and pubs, show venues and theatres, fine grocery store and local boutiques, all taking part in creating the lively and young atmosphere that surrounds us. If the Old Quebec is still in your plans after enjoying all these pleasures, well you wil only have to walk for about 15 minutes, uphill should I mention to reach Saint-John's gate, the main gateway through the famous walls bordering most of the touristic area. Well then, I would like to thank you one last time for this complete review of your stay at our hotel with valet service in downtown Quebec City, hoping you will be back soon. Kind regards!

"Weekend escapade"

5
Karina R, Montreal, Canada 06/11/2018

Beautiful room, very spacious especially the shower area. We also really enjoy breakfast at their restaurant. But the nice surprise was the café. Very cozy and great ambiance. Our weekend escapade was very enjoyable. We will be back for certain. Thank you!

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Karina R, thank you so much for this awesome review of your stay at our hotel with on-site restaurant in downtown Quebec City. First, you truly don't have to go very far to enjoy a tasty meal, as our hotel hosts both a Coffee Shop Café In and a restaurant, Bistro le 330. The former proposes a variety of snacks like gourmet sandwiches, salads, pastries and others, and of course delicious coffee freshly grinded from the world's best producers and brewed to perfection by our professional team of baristas. In the adjacent Wine bar, you will be able to enjoy our selection of “by the glass” wine, several beers on tap and some original cocktails, some created by our barman and barmaid themselves. As for our restaurant, breakfast is available every morning, and can be included in some room rates, starting at 7:00 either as an American Buffet or an “a la carte” menu, with diner served every evening between 5:00 and 10:00 with a North American Bistro-Style menu. Then, I am glad that our executive rooms, especially their huge glass walking-showers, seemed to be the highlight of your stay. Located in a private corridor only accessible by guests residing in the 4 executive rooms on this level, they can be booked through every available channels like Booking.com and free upgrades are available for Best Western Rewards members, depending on the daily availability. So again, thank you for sharing your appreciation of our hotel with on-site restaurant in downtown Quebec City, looking forward to welcome you back on your next trip. Best regards!

"Great Stay"

5
Jan4719, Jupiter, Florida, United States 30/10/2018

We were treated very well by the staff. Room was large and comfortable and easy access to the areas for walking. Only issue was going down for breakfast. A couple were waiting in front of us and apparently they had been there awhile with no help. There was a gentleman at the cash register area that was on the phone and seemed rather upset with whoever he was talking to. He never acknowledged them or us. We all left and went elsewhere for breakfast. Other than that, you couldn't ask for a better place and the help that everyone else gave you made up for us. The others would take their time explaining questions and directions you asked about. Would definitely stay again if in the area.

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Jan4719, thank you so much for this quite thorough and positive review of your stay at our hotel with great customer service in downtown Quebec City. To begin, I would like to apologize for the kind of rude way the waiter at the restaurant greeted you, or actually for the fact that he did not, as this definitely does not reflect the overall quality of our customer service as you realised while dealing with other members of our staff. From the front office agents to our housekeeping personnel, all our employees are dedicated to the comfort and satisfaction of our customers and will always go above and beyond to make sure your stay with us exceeds your expectations. With most of them able to communicate both in French and English, they will be more than happy to share their knowledge of the city by giving you detailed and accurate information about the many touristic attractions, landmarks and important sites that make Quebec city so famous around the world. They will also be able to efficiently guide you to your preferred sites and activities with maps and complete tourist guide as well as details about the many bus routes that will lead you everywhere you want to go as Place Jacques-Cartier is the biggest bus stop in town and stands right next to our location. You may also inquire about the guided bus tours that leaves straight from our main lobby and allows you to get an overall view of the Old City or Côte de Beaupré where you will find the Montmorency Waterfall, Ile D'Orléans and Saint-Anne-de-Beaupré's Cathedral, the most visited pilgrimage site in Canada along with Oratoire Saint-Joseph in Montreal. To this, I would simply add one last thank you for reviewing your stay at our hotel with great service in downtown Quebec City, looking forward to welcome you back on your next trip. Best regards!

"Pre cruise hotel"

3
User 27/10/2018

We enjoyed the hotel- rooms were fine and we did not mind the 25 min walk to the old port. We ate supper in the hotel and had coffee in the coffee shop in the evening. The only problem we encountered was after we returned home from our cruise. Stayed at hotel from Oct. 11-13. I had booked our room with Air Miles many months prior. I gave the clerk my Amex card as required with check in. I discovered that I had been charged over 330.00-------- I had no charges with our stay. When I contacted the hotel directly -- I was told that indeed I owed that amount and that I had booked through some Quebec tour company. The person that I spoke with insisted that he was right and I was wrong. He told me that his supervisor would simply repeat the same rhetoric. Unfortunately I had disposed of my confirmation email when I contacted Amex to launch a fraud complaint. Thankfully Air Miles came through and resolved the issue. Lesson learned --- even though I was told that I had no charges at check out--apparently they put an inflated amount through. Will look for another hotel when visiting Quebec City in future.

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Karen L, thank you for commenting on your stay at our hotel near the Quebec cruise terminal” To begin, I would like to address the issue you had with the charge on your credit card. We do apologize for this honest mistake, which is due to new procedures that have been put in place by Best Western International and Air Miles. Since then, procedures were reviewed and corrected in order to prevent such annoying situation to happen to future customers. We truly hope this didn't cause too much inconvenience and that the more positive aspects of your stay outweigh this negative experience, like the fact that we are quite conveniently located for guests going on a cruise. Whether you are getting on or of a cruise ship in Quebec City or your ship is doing a turnaround, which obliges you to leave the boat for one night, there are not much better place to stay than at our property. As you correctly noted, we are about 30 minutes walking from the cruise terminal, which is located in the heart of the historical district of Quartier Petit-Champlain and offers you the perfect view on Château Frontenac, the famous hotel that towers above the Saint-Lawrence River. If ever walking from the Old Port is not very tempting, bus #1 will take you right from where you disembark to about two blocks away from our main entrance. Of course, taxis are also available but then may be quite busy when thousands of travelers need rides at the same time. Well then, once again thank you for sharing your experience at our hotel near the Quebec Cruise terminal with the entire Tripadvisor community. We hope that, despite the unpleasant situation with your credit card that you will stay with us again so we can prove our true value as a high-quality hotel. Best regards!

"Turned out better than I first thought it would be"

3
User 26/10/2018

We arrived in the evening and the dark narrow streets didn't give us a good first impression. We were told we couldn't park and were thus forced to use the valet service which was not cheap. The room was smaller than the one we had at the Best Western in Ottawa. But the bathroom was clean, the beds comfortable and the neighborhood looked nicer in the daylight. Plus, the hop-on-hop-off bus stop was only a short walk away.

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Dan d, thank you for sharing your thoughts on your stay at our hotel with valet service in downtown Quebec City. On that topic, although it is true that we do offer a valet service at the cost of 26.00$ plus taxes with free, unlimited in-and-out access to your vehicle, our parking lots are reserved to the use of our valet attendants. This does not mean though that you are forced to use this service, as there are plenty of public parking easily accessible from our location, and both our front office personnel and valet attendants are able to efficiently guide you to those spots. Then, moving to the more positive parts of your review, I am glad that your first impression of our establishment was vastly improved, due to the overall quality of other features we put at our disposal and our position in downtown Quebec City. For the latter, we are located in the hearth of Quartier Nouvo Saint-Roch, THE new trendy area in town that is also just a few steps away from the more traditional touristic part, Old Quebec. Just a block south of our hotel you will find Saint-Joseph Street, the area's main artery that hosts delicious restaurants, bars, pubs, show venues, fine grocery stores and other local boutiques, all adding to the lively and fun atmosphere that now characterises our neighborhood, whether during the day or at night. This is also where you will find one of the twelve stops of the Hop-on Hop-off bus tours that allows you to discover the city while getting off the bus at those locations so you can explore them further and get back in, that for a whole day. Ask our front office agents for more details about that very convenient way to get an overall point of view of the touristic area, as they possess all the necessary information and tools to make the right choice. They can also talk to you about other guided bus tours that are available, many of whom will pick you up straight from our main lobby. To this, well I would simply like to say thank you again for your comments on your stay at our hotel with valet service in downtown Quebec City, hoping to see you back soon. Best regards!

"Easy to Walk Around"

4
vdunn007, San Jose, California 23/10/2018

This hotel is on a quiet street in Quebec City. It is easy to walk from this hotel to restaurants and shopping. To get to the walled city it is uphill. Staff was friendly and helpful. They gave us directions to a department store and several restaurants.

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear vdunn007, thank you for sharing your impression of our hotel within walking distance to Old Quebec City with the whole Tripadvisor community. True that, we do benefit from an ideal location: in THE new trendy neighborhood in Quebec that is just a short walk away from the main touristic area of Old Quebec. Actually, the exact distance that separates us from the walls overlooking the historical district is 1.1Km, which translates into a 15 minute walk up Cote d'Abraham and Avenue Honoré-Mercier. If you are not inclined to walk uphill, you may hop on one of the many city bus routes that have stops just a few steps away from our hotel and that will drop you right atop the hill, whether next to the Parliament building or Place d'Youville and Saint-John's gate, the main gateway through the fortifications. As you also noted in your review, you may ask our front office personnel for recommendations about the attractions that interests you the most and the best means of transportation to reach them. They are available 24 hours a day 7 days a week, not only to advise you on the touristic attractions but also to take the necessary measures to correct any unpleasant situation that could plague your stay, so we strongly suggest you never hesitate to seek their help for any question or query. To this, well let me simply thank you again for this review of your stay at our hotel within walking distance to Old Quebec City, hoping to see you again shortly. Best regards!

"Booked on a deal and it was worth every penny"

5
Hank B, Red Deer, Canada 20/10/2018

Booked through a 3rd party site as a trip for my wife's birthday. At full price it would of been a decent price for such a comfortable room and fabulous staff. The restaurant food was great and the bartender in the lounge was even better.

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Hank B, in my name and those of all my colleagues, a heartfelt thank you for this quite positive review of your stay at our comfortable hotel in downtown Quebec City. True that, in order to make sure all our clients' needs are addressed, we furnish our rooms with high-quality items such as natural memory foam mattresses that we wrap in deluxe triple-sheets linen, Keurig K-Cup coffee makers, mini-refrigerators, functional work space with a chair-on-wheel, 40” HDTV with a diverse selection of bilingual channels along with several useful features and facilities. Those facilities include a heated indoor pool, exercise room and of course, a high-speed WIFI connection, all those are offered without any extra charges. Other facilities that will make life easier for our visitors are our restaurant, Bistro le 330 and our coffee shop/wine bar Café in. The former offers both breakfast, every day from 7:00Am either as an “a la carte” menu or an American Buffet during the busiest period, as well as a North American Bistro-style menu for diner every evening between 5:00Pm and 10:00Pm. As for the later, it is opened every weekdays between 6:30Am through 9:00Pm and 7:00Am through 9:00 on Saturdays and Sundays, allowing you to grab light snacks such as gourmet sandwiches and salads, fresh pastries and croissants, smoothies made only with real fruits and other items. Naturally, you can also grab a cup of coffee, brewed to perfection by our team of professional baristas and made from freshly grinded beans selected from more than 20 different brands from the world's best producers. On the wine bar side, you can put your feet up after a long day of exploring the city while enjoying our vast selection of “by the glass” wine, a pint or one of our exclusive cocktails, many created by our barman and barmaids. To this, I would simply like to add one last thank you for these comments on your stay at our comfortable hotel in downtown Quebec City, looking forward to welcome you back on your next trip to our lovely city. Best regards!

"Nicer than I thought!"

5
Kevin G, Summerfield, Florida, United States 13/10/2018

We booked this hotel for three nights after getting off a cruise. The room was very nice and comfortable and the common areas were nice also. The only slight negative was the restaurant affiliated with the hotel was a little expensive so we mostly at at nearby restaurants. The service at the hotel was outstanding! The front desk staff was very helpful answering questions about tours and booking them for you.

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Kevin G, we are thrill to see that you were quite surprised by the quality of our hotel with on-site restaurant in downtown Quebec City and we want to thank you for sharing your experience with the whole Tripadvisor community. First, we do have a restaurant located in the hotel's atrium, Bistro le 330 that serves breakfast every morning from 7:00, either as an “a la carte” menu or an American buffet. Prices varies anywhere between 9.00$ and 20.00$ plus taxes. Diner is also available every day between 5:00Pm and 10:00Pm and offers a North American-style menu that includes some dishes that can be made with gluten-free ingredients. If you are looking for a different kind of experience after trying our own eatery, there are indeed many other options near our establishment. Actually, the past several years have seen Quartier Nouvo Saint-Roch, our hotel's neighborhood, blossoming with the arrival of many young chefs that crafted imaginative, ever-evolving menus that have contributed to create a new culinary trend unique to our surroundings. You may inquire to our knowledgeable and always helpful front office personnel for their recommendations on which one of those places would best fit your appetite as they are definitely able to single-out the one that you will truly enjoy and that is the most likely to provide you with that unique foody experience. They are also capable, as you accurately pointed out in your review, to provide precise information about the city and the many touristic attractions as well as helping you arrange for guided bus tours of the old city or the country-side, even one tour that will bring you to Tadoussac on the famous whale watching excursion. Well then, once again thank you for expressing your opinion on your stay at our hotel with on-site restaurant in downtown Quebec City, looking forward to welcome you back on your next trip to our beautiful city. Best regards!

"Great Hotel, Grear Location"

5
User 12/10/2018

My wife and I are staying at this hotel tonight. We are extremely happy with the service and the room. Our check in process was very easy as the staff was friendly. Rooms are really spacious, clean and beds are comfy. Washrooms are very big as well. We went in the pool today, room was warm and extremely cozy. This hotel is walking distance to the old Quebec, and has plenty of shops are as well if you are looking for restaurants. I would strongly suggest this hotel to anyone!

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Jean-François L, may I join my voice to those of all my colleagues to thank you warmly thank you for this very positive review of your stay at our comfortable hotel in downtown Quebec City. First, we do proud ourselves in offering our guests a high quality experience by, amongst other things, furbishing our rooms with all the items travelers may need during his stay. High speed free WIFI connection, mini-refrigerators, safe, 40”inch cable TV with pay-per-view movies available on demand, desk space with a rolling chair, coffee machine with complimentary coffee, hand dryer, luggage stands, are all useful features you will find in our rooms. As for the beds, we use natural memory foam mattresses from Essentia throughout the hotel, which makes for a heavenly sleep every time you put your feet up for a nap or a good night sleep. In addition, all our rooms are big enough to welcome up to 4 adults in our two queen beds configuration, with our room with two queen size beds and a double sofa bed being able to have up to 6 adults without breaking a sweat. Other facilities do include an indoor swimming pool, training facilities, business center, a full-service restaurant, coffee shop and of course, a free high-speed WIFI connection. As for our staff, not only they are very knowledgeable about all the attractions in town, but they are also available 24 hours a day 7 days a week to make sure that every aspect of your stay at our property is up to your expectations and take the necessary measures to eradicate any discomfort that may disturb your presence with us. For example, if some equipment in your room may require maintenance or there are some product you would need more off, never hesitate to seek their assistance by calling our front office from the phone in your room, they will be very happy to meet your demand. So then, thank you again for reviewing your stay at our comfortable hotel in downtown Quebec City with such praising words, hoping you will be back soon. Best regards!

"Not great. Good location but sub-par hosuekeeping services"

3
hoonkaorukim, Boston, Massachusetts 09/10/2018

TLDR: Overall, it was okay bordering mediocre. It was over 20% cheaper vs the competition (Hilton or the Hotel PUR) so I stayed here this time, but next time I would go elsewhere, or even across the river to Levis to take the ferry straight into the Old City. I stayed here for 2 nights over Columbus Day (US) and Thanksgiving (Canada). First off, the location is great. There is parking accessible all-around within a 10 minute walk. We drove up from Boston the day before and parked at SPAQ Odeon. Lots of space, 8 CAD per day. Piece of cake. More on location. There are restaurants all around, but R. St. Joseph isn't exactly jam packed with options. There will be a bistro on one block. The two blocks down there will be another couple of joints. To get a sense of what's open and available, you need to walk down the entire stretch. Thus it's good to reserve in advance and know where you're eating before you set out. Be prepared to wander quite a bit if you don't. The king bed was very comfortable. The reception was fine, check in was quick. Standard 3-4 star hotel convenience. Nothing extraordinary but nothing to criticize either. Housekeeping wasn't great though. One, the sheets had small stains all over - perhaps they are from previous stays or poor treatment through the machines. But it definitely wasn't pleasing. Two, the bed wasn't picked up for properly. We found pillows and throws left on the floor despite receiving housekeeping - this kind of defeats the point of receiving cleaning. Three, towels weren't clean and toiletry replacements were carelessly strewn across the side of the sink - it takes 5 seconds, why can't staff actually place things so they look nice? It's a minor detail (soap is soap after all), but it does eat into the overall experience. Didn't really feel taken care of which is poor.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear hoonkaorukim, thank you for filing such a thorough review of your stay at our hotel near great restaurants in downtown Quebec City. First and foremost, may I present you with our most sincere apologies for having failed to show the true value of our establishment by offering you the quality stay you sought? Your comments will definitely be put to good use as we are always looking for ways to improve our practices to provide a better experience to our guests. More precisely, the way you describe how your room was cleaned definitely does not represent our high standards in terms of room cleanliness, whether it is the stained sheets or the way products are placed in the bathroom. As I write these lines, head housekeepers are reminding their employees of those standards of quality and also of the importance of presenting a comfortable and especially clean environment to our valued customers. We do appreciate that you actually brought this to our attention so we can take the necessary steps to prevent such an annoying situation to ever happen again. Switching to the positive side, thank you for pointing out that several parking lots are easily accessible from our location, like the one that now sits in place of the old Odeon cinema, although there are a few that are closer to our main entrance. Although they do represent a less expensive alternative than the valet service we propose at a nightly cost of 26.00$ plus taxes per night, most of those lots do not grant free unlimited access to your vehicle as our valet service does. Using our valet service also prevent you from having to fetch your car yourself every single time you might need it, as our caring valet attendants will do it in your stead and drop it right next to our main entrance. To conclude, well I would just like to thank you again for filing this very helpful review of your stay at our hotel near great restaurants in downtown Quebec City, hoping that you will give us a chance to prove our true value by staying with us again on your next trip. Best regards!

"Nice location"

5
User 09/10/2018

The highlight was it being in downtown. I was able to get into the hop on and hop off bus at stop# 2 right next to the hotel. Get the breakfast included in the room. Its worth the few extra bucks. Staff and service wereall good. The TV had some issue as it had slow response time to any button you would press. Other than TV, no problem I encountered

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Climber820921, thank you for this review of your stay at our quality hotel in downtown Quebec City. We are indeed located right in the heart of Quebec City, just a bit outside the Old Quebec in Quebec's new trendy neighborhood, Quartier Nouvo Saint-Roch. On top of having plenty of great eateries, bars, micro-breweries and show venues of all sorts, it does allows you to get on the Hop-on Hop-off guided bus tour that gets you around town with twelve possible stops to either get on or off the bus and as you noted in your review, stop #2 is just around the corner from our location. Our front office agent are there to help you book the tour and all the other available, as the same company does offer regular guided bus tour of the city, tours of the country side that leads you to Montmorency Waterfall, Ile d'Orléans and the Cathedrale Sainte-Anne-de-Beaupré, Canada's most popular pilgrimage site next to Oratoire Saint-Joseph in Montreal. Then, I am glad to see that, like Henrik H also noted in his review on October 7, you were pleased with the quality of our breakfast, which you wisely included with your room rate at a very tiny extra cost. To conclude, we are sorry you experienced some issues with our TV remote. We would like to remind our visitors that we have personnel on site 24 hours a day 7 days a week to answer our visitors' demand and to solve any unpleasant situation and they should never shy away from seeking their assistance in any circumstances. So once again, thank you for reviewing your stay at our quality hotel in downtown Quebec City, hoping to see you back in the near future. Best regards!

"Nice hotel, comfortable beds"

4
User 08/10/2018

This is a nice hotel with a small cafe/bar. A bistro is very nearby. The rooms are clean and comfortable. The king bed was dreamy! The towels could be a bit softer but they did the job. We did walk part of the city from this location.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Nancy R, thank you for sharing your thoughts on our hotel with on-site restaurant in downtown Quebec City with the entire Tripadvisor community. Indeed, our hotel hosts a restaurant, Bistro le 330 as well as a coffee shop/wine bar, Café In that gives our guests many options as far as restauration goes. Breakfast is indeed available every day from 7:00 at our restaurant either as an “a la carte” menu or an American breakfast during high season or when hotel occupancy is high enough, but our coffee shop do offer you a less expensive alternative with many items like our famous breakfast sandwiches, pastries, croissants and of course freshly brewed coffee prepared by our team of baristas. You can also grab one of our gourmet sandwich for a light snack or end your day at our wine bar while enjoying a glass of wine from our “by the glass” selection or an original cocktail. For dinner, Bistro le 330 serves a delicious North American Bistro-style menu that has just been remade and that will suit every taste, with many dishes being available with gluten-free ingredients. Then, what would a great hotel stay be without comfortable amenities? Here at Best Western PLUS City Centre Quebec we only use premium-quality features such as natural memory foam mattresses that we wrap in silky deluxe triple-sheets linen, Keurig K-Cup coffee makers with unlimited supply of regular, decaf and green tea and many more equipment and items that are handy for every visitors. To this, I would only add another thank you for filing this review of your stay at our hotel with on-site restaurant in downtown Quebec City. We will be honored to welcome you back on your next visit. Best regards!

"Great Location, Good Accommodations"

5
Kathy R, Mercer, Pennsylvania 04/10/2018

We appreciated the location: a 15-minute straight-shot walk from the train station and maybe a 30-minute walk (up stairs and a hill) to the Old Town area. Nice restaurants are very close by, but the walk to Old Town gives you many more options for dining and sightseeing. Our room was clean, huge and blessedly quiet (after staying at a different chain hotel in Toronto where we think a herd of elephants from the Toronto Zoo had temporary quarters). Staff was friendly and professional. Wi fi worked great.

"Great location and value."

5
Jack R, Bloomington, Minnesota 02/10/2018

Our first trip to Quebec City was made even better with our stay here. The location was great, with a moderate walk to Old Town area. It was also a good value for an excellent accommodation such as this. Staff spoke good English, plus their French. Very helpful.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Jack R, thank you for commenting on your stay at our hotel with bilingual staff in downtown Quebec City. Because of the fact that our banner is recognized around the world and therefore draws visitors from many different country, all personnel that is likely to interact with our customers is capable of doing so both in French or in English. We also have staff members that are fluent in other languages such as Spanish, Italian and German, although we only require them to have a good level only in French and English. Then, just like Randy S before you, I am glad to read that you found our location easily accessible from and to Old Quebec City and in an awesome neighborhood, Quartier Nouvo Saint-Roch. To conclude, thank you once more for this review of your stay at our hotel with bilingual staff in downtown Quebec City, looking forward to see you back. Best regards!

"Just Okay"

3
Helen_Travel2013, Kamloops, Canada 28/09/2018

The hotel is a bit dated and dark and about a 20 minute walk from the "Old Town". The price is better than the old town hotels. They only offer Valet Parking so if you have a rental car and you hand over your keys is your insurance still valid?

"great location"

5
thedoons, San Jose del Cabo, Mexico 25/09/2018

the room was spacious and very comfortable. the staff were courteous and all the amenities were included in the room. Plenty of coffee pods which was important. shortcuts to the old city were accurate. Though if you don't like walking uphill don't take a shortcut. breakfast in hotel was good Good pool which we used on a rainy day. clean and warm, comfortable lounges

"Great Hotel in a Very Good Location"

4
ReneWicks, St. John's, Canada 21/09/2018

Great value for a hotel within walking distance to the Old City. The rooms are spacious and well appointed. The staff are extremely friendly, helpful and accommodating. We had breakfast and dinner at the restaurant and thoroughly enjoyed our meals. The breakfast buffet is one of the best we've had in a hotel of this class and our dinner was a great casual meal. The servers are outstanding.

"Great Experience"

5
jeffh1952, cincinnati 20/09/2018

I bused here on a Monday morning after disembarking the cruise ship I had been on for 10 nights. I was very surprised and thrilled they gave me my room well before noon! Every young lady I talked to was as helpful and nice as ever especially about directions to things in the neighborhood.My room was big with a mini-fridge, had a sofa, and even some TV channels from Vermont USA.If I ever am back in this city I would try and stay here again.

"Clean quite hotel with friendly staff"

4
sarasmom, Sanibel Island, Florida 14/09/2018

Stayed here for 4 nights. Arrived in the middle night with no reservation. The front desk girl was very polite & accommodating. The hotel is located in the downtown area of the city. If you want to go to the Old Town area where there are many restaurants & gift shops (main tourist area) you will need to walk up hill. And when I say that I mean literally up hills. We walked up & back. You can also take an Uber or bus or drive, but parking can be an issue. Speaking of parking. This hotel does not have a parking lot. It's only valet. We were a little concerned about this but it worked out well. Our car was always ready for us within a few minutes. The hotel is very clean & the entire staff is friendly. The room we had was large enough for our family of 4. Mini fridge. It was also nice having the option to turn the TV to English. There wasn't to many places to eat close by. The restaurants also close by 9-10pm. We had breakfast at the restaurant one morning, but never returned. It wasn't that great. There was a little store on the next corner where you can get beer, wine, snacks and such from. The pool was small and not very clean. It was also cold. Went in and right out. We enjoyed our stay overall.

"fairly good location"

4
User 13/09/2018

the location is a little far from the actual old town, but is quite close to bus stops etc. there are a few restaurants right across the street. the rooms is a bit like express hotels and not that luxurious.

"Great room, great service"

4
maureenfk, Gatineau, Canada 13/09/2018

We had a disappointing visit the week before, however, this visit certainly made up for it. The staff were very accommodating when I asked if it was possible to check in early. I called around 12:30 and we arrived in Quebec around 2:30 and were able to check in without any problems. The room was very nice! The only reason that I did not give it 5 stars was because breakfast was not included and the parking was 26.50 per night. We stayed at four other Best Western that week which included both breakfast and parking

"Comfy & BW great"

5
JJofCA, Martinez, California 11/09/2018

I always count on Best Western - even outside the USA. Great room, tea provided with the coffee maker in addition to coffee which I appreciate, comfortable bed, good food at the restaurant & great service, BW rewards loyal customers. .

"Great spot"

4
Eleanor02842, Middletown, Rhode Island 11/09/2018

I have no issue with this hotel. It is everything that the writeup says. The staff on the other hand are superb, they are there to make sure that your stay is enjoyable and do it with ease. An easy walk to Old Quebec so who could ask for anything more,.

"Lovely hotel, average location"

4
User 30/08/2018

The hotel itself is great - a very clean, comfortable room, a helpful staff, and great amenities (I particularly enjoyed the pool and workout room). The hotel is located in a very nice neighborhood, but is a bit of a hike from the main attractions in Quebec City. It's a 15 minute walk from the train station, and roughly a 30 minute walk to Old Quebec. Under normal circumstances, I wouldn't mind this - the walk gives you a perfect opportunity to check out the beauty of Quebec. However, it was my bad luck that the city was hit with a massive blizzard my last day in town, making the streets virtually impassible. Obviously, this isn't the hotel's fault - this was the risk I took by visiting Quebec in early April. I would recommend, though, getting a bus pass if you're going to be in town a few days (the bus system is QC is relatively extensive and reliable). Overall, I would absolutely stay here again!

"Great hotel in a convenient area"

5
nysingle, New York City, New York 28/08/2018

We liked this hotel very much. The price was good for QC. If you book through bw they offer a AAA discount. The rooms were clean, modern, pretty, with comfortable beds and they are quiet. Wifi worked well. There is a fridge in each room and plenty of room for luggage, etc. I like the area very much. It is within walking distance to the main sights, albeit up a hill. There are many nice restaurants nearby. For breakfast, I'd recommend La Boite a Pain or even the Starbucks. There are many nice restaurants nearby (e.g. on Rue St Joseph). Check the reviews before you go because some of the restaurants nearest the hotel have terrible reviews. There is a small supermarket and a cvs-type store about a block away. The hotel works well if you're driving. The entrance is on a side street (Rue du Roi) so you can drop off luggage, check in with no hassle. There are many public garages nearby so you can self park for half the price the hotel charges for valet. The hotel has a pool and a restaurant, but we didn't try them. One potential negative. The hotel is pet-friendly so you would not want this hotel if you don't like dogs. I don't like pet-friendly hotels (sometimes the rooms are smelly) but we had no problems with the rooms at all. I would definitely stay here again.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear nysingle, thank you so very much for this quite thorough and accurate review of our affordable hotel in downtown Quebec City. Actually, your review is so complete that I do not have much to add to it that could further help tripadvisor users in their quest for a great establishment. One thing I would like to precise regards our valet service that bears a cost of 26.00$ plus taxes per night with free, unlimited in-and-out access to your vehicle. Although we do think this definitely represents the most convenient option to park your car in a secured place without too much hassle, there are indeed several public parking that can easily be accessed from our location. Our front office personnel or our valet attendants can precisely guide you to those lots by highlighting their location on a map of the area. Then, we are proud to be pet-friendly since 2007 but we also want to reassure our other visitors that we take all the necessary steps to make sure the presence of those furry little creatures goes unnoticed to future residents. After a room welcomed a dog or a cat, a thorough clean-up of the room is done with hypo-allergic product and extra care goes towards eradicating any odor that could remain. In more than 11 years, none of our visitors ever mentioned either having an allergic reaction or experiencing any discomfort due to the odor. For the rest, all information you provide are really accurate so there is no point on continuing answering your review of our affordable hotel in downtown Quebec City. We are eagerly waiting your next visit. Best regards!

"VALUE & CONVENIENCE"

4
Norman F, Burnaby, Canada 13/08/2018

Had business in the Port of Quebec at the end of last month (July 2018) and stayed 2 nights at the Best Western City Centre. Great value and great convenience and just a pity that I had to work late as appears a great location for many interesting restaurants. Next time in Quebec City I know where I am staying as this hotel offers great location, great convenience and a good price

"Not much to look at on the outside,but great on the inside"

4
Tulsajohn, Tulsa 08/08/2018

This hotel is a little off the beaten path but not too far from the tourist spots in Quebec City. While it doesn't look fancy on the outside, the inside is great. The staff is very helpful, the rooms are spacious, clean,and comfortable, and appear newly redecorated. Great shower! The Bistro is a great place for a very good breakfast. I would recommend this hotel for comfort and price.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dera Tulsajohn, thank you for your comments on your stay at our newly renovated hotel in downtown Quebec City. Since this past fall, our property is undergoing some major renovation. As of August 2018, 2/3 of our rooms have been getting a brand now look with the replacement of every inch of tapestry and carpet for new materials, and the rest of them will receive the same treatment before the end of 2018. Same goes for our corridors, with our main lobby and the one in front of our restaurant Bistro le 330 being redone in order to keep them up to our high standards of excellence. Speaking of excelling, Bistro le 330 certainly meets that objective with a great breakfast served every day starting at 7:00Am, served either as an “a la carte” menu or an American Buffet as well as a varied North American Bistro-style menu for diner available every evening between 5:00Pm and 10:00Pm. Both breakfast and dinner can be delivered to your room during the restaurant's opening hours. To conclude, I do find your mention of our location as being “off the beaten path” to be a bit harsh, if not slightly inaccurate. Although it is true that we are not right in the heart of old Quebec City, it should not take you more than 15 minutes by foot to reach its main entrance, Saint-John's gate, although the walk is mostly uphill. City buses and taxis are valid alternatives to strolling upwards, with many stops for both situated just around the corner from our location. Well then, once again thank you for this review of your stay at our newly renovated hotel in downtown Quebec City. We will be glad to welcome you again on your next trip to beautiful Quebec City, l'Accent d'Amérique. Best regards!

"Excellent hôtel with good quality of service"

5
llobzh, Baldersheim, France 08/08/2018

I was staying 4 nights in August with my 2 teenage daughters at this hôtel. Good: What did you like? What we've liked the most was quality of the services and the equipments of this hotel. The staff at the reception was very helpful and friendly. The room was clean and bed really confortable. We've liked especially the location of this hotel at less than 15mn walk from « Porte St Jean ». The in-door swimming pool is beautiful and decorated with Wall paintings... Really awesome. I never saw something so nice! There is a safe in the room and gym equipments next to the swimming pool. We've not use the valet parking but the public parking next door which is cheaper. Overall, I recommend this place for the good location and the quality of services in general.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear llobz, on behalf of all my colleagues, a heartfelt thank you for posting such a thorough and accurate review of your stay at our family-friendly hotel in downtown Quebec City. First, I am glad that our amenities and services catered well to the needs of all your family such as our heated indoor pool, exercise room, comfortable bedding, not to forget our complimentary high speed WIFI connection available throughout the hotel. Add this to a very caring, knowledgeable and professional staff and you get the perfect place to stay not only as a family but also as a couple or a business traveler. Speaking of our personnel, we have bilingual employees available 24 hours a day 7 days a week to answer every question you may have and of course to intervene in case some issues occur during your stay. We therefore encourage our visitors to never hesitate to seek their assistance, as it till be a pleasure for them to assist you at all time. As for our location, we are just a kilometer away (or 15 minutes walking as you noted) from the main touristic area, in THE new trendy neighborhood in Quebec, Quartier Nouvo Saint-Roch. As you pointed out, this hidden gem is filled with great eateries, pubs, bars, show venues, theatres and other services such as grocery stores and pharmacies, all these amenities within easy walking distance from our location. Gare du palais, Quebec's main train and bus station is also just a few blocks away and, speaking of busses, we are part of the biggest city bus stop in town, Place Jacques-Cartier, that includes more than 80 bus routes to and from all destination you may think of in the vast region of Quebec. So one la time, thank you so very much for those great comments on your stay at our family-friendly hotel in downtown Quebec City, loking forward to welcome you back on your next trip. Best regards!

"Lovely"

4
User 07/08/2018

Great service, clean hotel! Very accommodating and close to everything. Nice restaurants walking distance. Lovely decor as well!! Loved that I didn't have to worry about parking my car! I always het anxious about that. Employees are extremly qualified as well!

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Marie R, thank you for sharing your thoughts on your stay at our hotel with valet parking in downtown Quebec City. On that particular aspect of our establishment, I could not agree more with your statement that our valet service erases any bit of anxiety related to finding a secured parking lot to leave your car in an unknown city. Priced at 26.00$ plus taxes per night with free, unlimited in-and-out access to your vehicle, the only thing you have to worry about when using it is to leave it our drop-off zone, ask one of our valet attendants for a hand in unloading your luggage and hand your keys to him. From there, he will take good care of your car by driving it to one of secured lots and bring it back at any time you might need it, which can be done by simply dialing a 3 digit extension from the phone in your room. Then, switching to another topic of your review, we are indeed located near some great eateries like l'Affaire est Ketchup, Les Salles Gosses, le Café du Clocher Penché and Le Bureau de Poste, but also some funny-concept bars and pubs such as the Macfly, an 80'arcade-themed bar or the E-lounge LvlOp, along with micro-breweries like Noctem, Korrigan as well as other entertainment-related venues. All those businesses make our neighborhood Quartier Nouvo Saint-Roch THE new trendy place to explore in Quebec City, one that is still quite unknown to most tourists. So to conclude this response I would only like to thank you one last time for this review of your stay at our hotel with valet service in downtown Quebec City, hoping to see you back on your next visit to our lovely town. Best regards!

"Its pretty decent hotel with nice staff"

4
J P, Toronto, Canada 05/08/2018

Nice hotel and pretty good location. I'm not sure about the value wise since the room doesn't have much character but everything you need is there! Valet parking was good and fast! staffs are there to help and bars are close to hotel within walking distance .

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear J P, we are grateful that you wrote this compliment-filed review of your stay at our well-equipped hotel in downtown Quebec City and published it on Tripadvisor, the most trusted hotel review site. To begin, we do offer a visitors every feature the modern traveler might require such as a heated indoor pool, an exercise room, business center and of course a free high-speed WIFI connection available throughout our entire property. As for our rooms, natural memory foam mattresses wrapped in a deluxe, silky triple sheets linen and Danby mini-refrigerators are just a sample of their high-quality equipment you will find in all of them. Moving to another topic you raise in your review, you are right about the many bars having addresses just a stone's throw away from our establishment, but then there is so much more. Quartier Nouvo Saint-Roch, the neighborhood at the heart of which we are standing tall, has blossomed over the past several years into THE trendy place in Quebec City while still being quite unknown to the majority of tourists, who still prefer the more traditional charms of the Old Quebec, which by the way is only about 15 minutes walking from us. Just a block south of our location, you will find a plethora of awesome restaurants offering some unique dishes, pubs with original concepts like an 80' arcade bar or an E-lounge, show venues and theatres showcasing music and plays of different genres as well as many services such as local grocery stores, pharmacies and other. To conclude, I would like to mention that 2/3 of our rooms have been recently renovated in order to give them a fresh look, and that the 1/3 left will be completed by the end of 2018. Although it is possible to request for a renovated room, we can never guarantee availability on the day of arrival. So again, thank you for these comments on our well-equipped hotel in downtown Quebec City, hoping you will renew the experience on your next visit to our beautiful city. Best regards!

"Thanks for all!"

4
User 02/08/2018

It was easy to manage the room.Personel was so kindly and helped me to choose some events too.Hotel is very comphy,room quite enough..There is only one problem is the room has bad smell.It maybe comes from carpet..It was really bad.

"Nice comfy bed, helpful front staff, but still underwhelmed"

3
User 01/08/2018

A few things. As a Visitor walking uphill throughout the City for 5 days, a spa area is a must. At the very least a hot tub for very sore legs and feet and to relax. The pool was not sufficient and had lots of children in it, past 9pm (when it was supposed to Adult swim only which was not enforced) and past capacity. In addition, I asked for the room to be FULLY cleaned everyday, (I even left extra for tips) as I have a thing about cleanliness (in my home and when I am on vacation) The room was not fully cleaned everyday, we noticed that there was still stuff in the carpet, soap dish not cleaned out in bath area ( wet and soap scummy, and I even threw out the used soaps for them myself!). Only garbage dumped out one day it seemed. Also I asked for extra shampoo's, soap, coffee, towels on the card and told them about full cleaning everyday on the same card and gave it at the front desk etc as there where 3 people staying in the room, we needed extra supplies. I had to go to the front desk and ask for the extra products despite previously telling that we needed extra everyday. In addition about them not fully cleaning the room, vacuming, changing pillow cases etc. Front desk said "We can send someone up now" It was 7pm when we got back, did not feel like getting out of the room with our aching feet with no hot tub to even relax, so someone to clean, when it should have been done previously. Also more services/shops in the hotel. Cafe is small but nice, but felt like other services (like a mini spa!) and a little shop selling necessities and such would be highly beneficial. PLEASE get a hot tub or something!! Also offering vegan food as an option in the restaurant would have been very nice, as we had to travel all over the place even for breakfast, when would would have been satisfied to have a vegan meal here and there at the Hotel. The room we found to be rather small for 3 people, but the beds were very comfortable. Location not the greatest, but you can take the bus (nearby) or Uber (if you did not bring your vehicle) or prepare to walk uphill ALOT) Staff at front desk very very friendly and helpful, 5 stars for them, cleaning 2 stars, services offered 2-3 stars.

"Very dodgy hotel"

1
User 31/07/2018

This hotel is about 25 mins walk from the happenings of old Quebec. I would not recommend this hotel as it is old and outdated and located in a very very dodgy part of town with lots of homeless people around. Also very dead area sort of like a dingy alley. The pool is very very small. The next time I would stay in a hotel in the heart of old Quebec because you have to pay for parking at Best Western and pay again for parking in site seeing at Old Quebec. It's too far to walk to see stuff and you don't want to be walking back to hotel in this area at night. The hotel restaurant and cafe was nice.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Anastasia K, thank you for commenting on your stay at our property. To begin, I would like to apologize for seemingly having failed to provide you with the quality experience you sought, although the hotel's quality does not seem to be part of the reason why your stay with us was not up to your expectations. Concerning your statement that the hotel's neighborhood is dodgy, I must respectfully disagree. Although there are a few people in need wandering around, one can stroll down the streets next to our property safely at all times, even at night, as the area has become quite a lively place that draws a lot of young people with its many bars, pubs, micro-breweries, show venues and other entertainment-oriented businesses. Far from being dead, it is actually THE new place to be in Quebec City, a hidden gem still a bit unknown to most outside visitors whom are still lurking the traditional touristic attractions of Old Quebec. Speaking of the old town, our front entrance is exactly 1.1Km away from Saint-John's gate, the main gateway through the fortifications overlooking the historical district, although it is mostly an uphill walk to get there. But no worry, many city bus routes have stops just a block away from our establishment and will lead you to the heart of the Old Quebec without much efforts. Another great way to get to the many attractions and historical sites is to take a guided bus tour. You may inquire about those with our front office personnel whom will be quite please to help you decide whether to have the regular tour that comes and pick you up straight from our main lobby or the Hop-on Hop-off one that has one of its twelve stops just a couple of blocks away from us. In the end, although we do not see eye to eye when it comes to talk about the location of our hotel, I would like to thank you for posting this review and allowing me to give another point of view to Tripadvisor users. We hope, despite this lackluster experience, that you will reside with us again on your next visit. Best regards!

"Really Nice Hotel"

4
ChcgoMichael, Chicago, Illinois 31/07/2018

The hotel was very clean and staff was very polite. Location isn't terrible - it's a bit of a hike to the old city (and a steep hike at that). But overall, it's certainly worth considering. There are restaurants and bars nearby as well.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear ChcgoMichael, it is a pleasure to read this nice review of your stay at our hotel near good restaurants in Quebec City and I would like to thank you for posting it for all Tripadvisor to see. First, it is true that the hotel's immediate area is filled with great restaurants offering creative menus made by young and passionate chefs, resulting in a new culinary trend unique to our neighborhood that still is living in the shadow of the more common touristic destination of OId Quebec, which makes it relatively unknown to outsiders. Locals though have already named Quartier Nouvo Saint-Roch THE new trendy place in town, as you will also find several bars, pubs, micro-breweries, show venues and theatres, all contributing to the young and vibrant atmosphere you will experience while strolling around the area. Even better, the Old Quebec City can be easily accessed from our property whether by foot, although it is mostly an upward hike, or by bus as we are right next to the biggest bus stop in Quebec City, Place Jacques Cartier, that gathers more than 80 bus routes, including of course Place d'Youville. From there, you will have easy access to Old Quebec City and all its famous touristic landmarks such as the Battlefield Park on Plains of Abraham, the Citadel, Parliament Hill, Chateau Frontenac and the old port as well as tons of other features of our UNESCO's World Heritage Site. With that said, I would just like to thank you one last time for this review of our hotel near good restaurants in Quebec City and we hope you will come back to stay with us on your future trips. Best regards!

"Over expected! Everything was Excellent!"

5
TonyVo, Montreal, Canada 30/07/2018

I'd like to give a 6 star if possible! The room is spacious, very cleaned! Bathroom is big! Impressed shower! Bed is so comfortable! Not hard, not soft! Pillows also, are not too big, not hard, well comfortable to get you into a deep sleep! Also 2 body pillows! Internet was strong, stable! Especially the Receptionists! They are so nice, gentle and helpful! Everyone, Ladies and Gentlemen, at anytime, always nice and help you! They put their loves and hearts in their work! Thank you! Comparing price and quality, this Best Western Plus City Centre in Quebec is probably one of the best hotels in the world! Not far to Valcartier Water Park (15km), Old Quebec (5km) P/s: Checked-in 27-07-2018 and Excellent Buffet Breakfast!

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear TonyVo, on behalf of all my colleagues, a heartfelt thank you for this praising review of your stay at our hotel near activities to do in Quebec City. In addition to offering our customer a high-quality establishment at low-cost, our central location allows easy access to all kind of activities that can be done in the city or in the larger region of Quebec. As you accurately mentioned, the waterpark of Village Vacances Valcartier is very easily accessible from our hotel, although it is about 15Km away from our front entrance. They also have a shuttle that departs every day from Gare du Palais, the main train and bus station that is just about 1Km away from us, and will bring you back early in the evening. Other nearby activities include the Museum of Civilization, the Museum of Fine Arts, the Observatory, Parc National de la Jacques –Cartier and plenty others. As for the Old Quebec, the town's main touristic area it is actually slightly closer than your 5Km estimation. According to Google Map, Saint-John's gate is only 1.1Km away from us and it should not take much more than 15 minutes to stroll up there via Cote d'Abraham and Avenue Honore-Mercier with The furthest point from us that is in the Old Quebec, the Old Port, being just about double that distance. To conclude, as you can notice from previous comments on this website, the customer service we provide to our visitors is one of the strongest aspect of our property and that makes us quite proud, as Best Western's motto is to lead the hotel industry with a superior customer service that makes every travelers feel just like at home. All our personnel is at your disposal to make sure your stay with us goes as smoothly as possible and we strongly recommend never to hesitate to seek their assistance, whatever the need. So, thank you so much for filing this review of your stay at our hotel near activities in Quebec City, looking forward to see you back on your next trip. Best regards!

"Small but comfy rooms."

4
emariejon, Little Rock, Arkansas 22/07/2018

Convenient to Old Town via tours. Rooms were small. Beds were very comfortable, refrigerators in rooms. Restaurant had a breakfast buffet with a good selection of traditional American breakfast items as well as cheeses, fruits, and deli meats. Scrambled eggs were fluffy and great one day, nasty and over cooked the next. Staff is bi-lingual and very friendly.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear emariejon, we are thankful that you took the time to express your opinion on your stay at our hotel with on-site restaurant in downtown Quebec City. On that particular topic, we are proud to offer quality food to all our customers with both our restaurant, Bistro le 330 and our coffee shop/wine bar Café In. Breakfast is served every morning from 7:00 either as an American Buffet or an “a la carte” menu, allowing you to start your day on the right foot with a complete and tasty meal, whether with a traditional Québécois breakfast or the more exotic Smoked Salmon Egg Benedict. As for dinner, it is available every evening between 5:00 and 10:00 with a North American Bistro-Style menu that includes tartars, meat, fish, burgers, paninis and vegetarian dishes, with most of the menu available with gluten-free ingredients. Switching to another part of your review, one of the highlights of our establishment as per previous comments from other Tripadvisor contributors is the quality of our guest service. Both our front office personnel and valet attendants are quite willing to share their vast knowledge of the city and its landmark, but they are also available to make sure any bad situation is addressed, whatever it may be or when it happens. Therefore, we do strongly encourage our visitors never to hesitate to seek their help, whether your preferred language is French, English or maybe sometimes Spanish, as we do have some staff that are fluent in that particular tongue. Alright then, I think that sums up pretty much everything, so thank you so very much once more for this review of your stay at our hotel with on-site restaurant in downtown Quebec City, looking forward to seeing you back on your future adventures to our lovely city. Best regards!

"Wonderful pet-friendly hotel!"

5
Tracy and Peter T, Toronto, Canada 22/07/2018

Modern, clean hotel with spacious rooms and amazing staff! We were travelling with our dog, and the info they provide is incredibly useful! They provide locations for local dog parks, vets, and walkers and unlike so many other hotels that just allow dogs, they make you feel like your pet is welcome! At first glance, the hotel doesn't look particularly inviting - the main entrance is on a sort of barren alleyway - but give it a chance, because inside, it's lovely, and it's just a half hour walk through the beautiful streets of Quebec City to get to the old city and waterfront!

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Tracy and Peter T, thank you both for sharing your thoughts on your experience at our hotel near Old Quebec City. On that topic, you will indeed just need about 30 minutes to walk across the whole historical district of Quebec, the Old City, whether up Cote d'Abraham or via Saint-Joseph street, past the main train/bus station Gare du Palais, the public market Marche du Vieux Port, along Bassin Louise on your way to the Old Port and Quartier Petit-Champlain, the town' oldest area. If you chose the latter route, you may reach the upper part without much effort with the scenic elevator, Funicular that will drop your on Terrasse Dufferin and at the famous Chateau Frontenac's feet and with a breathtaking view of the majestic Saint-Lawrence River. As for the hotel's immediate surroundings, although I must agree that it is not as welcoming and charming as the Old Quebec City can be at first glance, further exploration will definitely change your mind. Actually, Quartier Nouvo Saint-Roch, the name of the neighborhood at the heart of which we are located, has become THE new trendy area in town and hailed by locals for its great eateries with eclectic menus, show venues and theatres, bars and micro-breweries and other fun-based business. We could also describe it as a hidden gems, as it is still quite unknown to most tourists, a secret we kind of want to keep for ourselves, but then not that much. To conclude, I am glad that you were pleased with the fact that not only are we pet-friendly, but that our personnel are quite happy to make sure your little furry family members are treated with the same care as our human customers, as did many before such as MSME22. Actually, pretty much all our employees are animal lovers and some even bring their pet to work frequently so yours might just end up making some friends too. Well then, it is time to say thank you one last time for your great comments on your stay at our hotel near Old Quebec City, hoping you will renew the experience soon. Best regards!

"Clean spacious hotel"

5
AimEh75, Toronto, Canada 21/07/2018

We visited Quebec City during a recent family road trip and stayed at this location. IT was clean. The beds were comfortable. The room was quite spacious. The location was perfect for our needs. The hotel staff were welcoming and helpful.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear AimEH75, this is a pleasure to read that your stay at our comfortable hotel in downtown Quebec City and we want to thank you for sharing your positive experience with the whole Tripadvisor community. In order to make sure that our guests' stay is as comfortable as possible, we only use high-quality product and amenities such as Keurig K-cup coffee makers, Danby mini-refrigerators, 40” HDTV with a great selection of channels and pay-per-view movie, both in French and English, along with other commodities that responds to the very needs of the modern traveler. We also put at our visitors' disposal a heated indoor pool, a fitness center and of course, a high-speed WIFI connection to internet, all free of charge. Then, on top of all these cozy features, all the most famous landmarks that makes our great city such a popular touristic destination are within easy reach, whether by foot or public transportation. It will only take you 15 minutes to stroll up to the main entrance to the fortified city, Saint-John's gate, which represents the best starting point to start your day exploring the many charms our 17 century city has to offer. Nearby sites includes the Parliament, the Observatory, Museum of Civilization, Battlefield Park on Plains of Abraham, Chateau Frontenac and tons of other touristic and historic attractions unique to our beautiful town. So then, once again thank you for expressing your opinion on our comfortable hotel in downtown Quebec City and we'll hopefully have the pleasure of welcoming you back on your next expedition. Best regards!

"The warmth, friendliness and personalized pet and owner info make this hotel a stand-out!"

5
User 20/07/2018

Thanks to mgmt and staff at this modern establishment, we have a new benchmark for great hospitality! They win the prize for being pet friendly, while also ensuring pets do not disturb other guests. Their warmth and friendliness and personalized pet welcome with lists of pet owner responsibilities and helpful information, vet, groomer, dog walker and pet store info and map of green spaces wowed us. Our room was large, very clean, and comfortable. The buffet breakfast we enjoyed in their bistro-style restaurant was a winner, Other amenities include: an indoor pool, a whirlpool tub, fitness centre, business centre and meeting facilities.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear MSME22, we are really grateful that you filed such a compelling account of your stay at our pet-friendly hotel in downtown Quebec City, and we would like to thank you for it. Since 2008, our establishment is proud to allow our guests to bring their little fury family members, whether they are cats or dogs, instead of leaving them behind when going on a family vacation. The fee for bringing pets to our establishment is 15.00$ plus taxes per day and includes the extra-cleaning that is required in order to prevent future guests from having allergic reaction, as well as the treat bag you mention along with useful phone numbers and addresses for nearby pet-related business and a map of the surrounding area highlighting the nearby parks, especially the dog-friendly park just a few steps away from our main entrance. On a different topic mentioned in your review, although we do have a heated indoor pool and a fitness center, our hot tub was recently removed because it had reach the end of its life and was not up to our standards in terms of cleanliness anymore. As for the business center, we do have 3 computers available to our customers without any charge, but meeting rooms have not being available for quite some times now and won't be for the foreseeable future. To conclude, I am glad that you enjoyed the American breakfast buffet that is served every morning starting at 7:00Am at our North American Bistro-style restaurant, Bistro le 330. It is possible to have the morning meal included in your reservation when the booking is made directly with us over the phone, on our website or via the Best Western central of reservation. This will allow you free access either to our buffet or “a la carte” menu, which is also served every morning, for every occupying guest included in the reservation. Well then, once again thank you for sharing your thoughts on your stay at our pet-friendly hotel in downtown Quebec City. We will be honored to welcome you back on your next trip to our beautiful town. Best regards!

"Huge room!"

5
MrsJohnsonMtl, Montreal, Canada 14/07/2018

This was a great surprise. We got a huge room with 2 queen beds. Perfect for a family. They are pet friendly too which was great. The kids had a blast at the pool. Not in Old Quebec but not too bad a walk. Front desk staff was very friendly.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear MrsJohnsonMtl, thank you so very much for expressing your thoughts on your stay at our family friendly hotel in downtown Quebec City. True that, our hotel is the perfect place to stay during your family holidays, with our heated indoor pool and gym as well as our free high-speed WIFI connection, available throughout the hotel. To add to the family pleasure and to allow guests to fully enjoy their stay, mini-refrigerators are placed in each room so that you can store snacks for later use and a 40' HDTV provides entertainment with over 40 bilingual channels and pay-per-view movies, many of them for kids. Even better, we do allow you to bring your four-legged family member on your trip at our establishment, avoiding him or her to stay behind to someone else's care. The daily fee is 15.00$ plus taxes per night and includes the extra-cleaning required when dogs or cats are present in a room, a bag of treats with some poo-bags and a map of the surrounding parks where you can take your animal for a stroll, including a dog-only park just a couple blocks away. To conclude, I am really glad that mentioned the exceptional customer service provided by our front office agents, a topic that arise quite often in comments on Tripadvisor such as the one from SOK-H U on July 4th. With that said, well the only thing left is to thank you once more for these praising words on your stay at our family friendly hotel in downtown Quebec City, looking forward to see you back on your next visit. Best regards!

"Huge room and shower"

4
BrasilOliveira, Brasil 12/07/2018

The best way to access the hotel is through Rue du Roy - the official address leads you to the hotel Café entrance. Very expensive, but convenient, parking fee- in/out privilege. As BW members we got a welcome gift which was very nice. The room was huge and very tastefully furnished. The shower in the bathroom was also huge. It took us a while to figure out how to manage the water tap but eventualy we got it (pull and push). Ultra comfy bed. Greal location, close to the old town. Lots of shops and restaurants in the area. Cool trendy neighborhood. We did walk to the old town. There is a lift to ease the way. Great stay.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear BrasilOliveira, thank you for sharing your thoughts on your stay at our hotel with big rooms in downtown Quebec City with the whole Tripadvisor community. Our establishment do offer its visitors big rooms with either one king bed or two queen beds that can comfortably accommodate between 1 and 5 adults if we add a cot, which are available at the cost of 15.00$ plus taxes per night. We also have even bigger rooms with two queen size beds and a double sofa bed that can welcome up to six adults without breaking a sweat, with plenty of space left to move around. For the ultra-comfy beds, the use of natural memory foam mattresses and a silky deluxe triple sheet linen is the secret, which almost always gets praises from visitors. As for the shower, I assume you are referring to our glass walk-in showers that are the main feature of our “executive” rooms, along with their location in a private corridor. All room types are available through every channels, whether you make your reservation with us directly or via one of our partners like Expedia or Booking.com. Otherwise, I think that your review takes care of pretty much everything so I would just like to thank you for sharing your experience at our hotel with big rooms in downtown Quebec City to the benefit of every Tripadvisor users, hoping you will renew it on your next trip. Best regards!

"Beautiful spacious room"

4
sydaus3, Sydney, Australia 11/07/2018

Great location - not in old town, but hop on hop off bus pick up just around the corner and you can book tours at reception in hotel. Room was very spacious and modern. Beds and pillows very comfortable. Refrigerator and safe in room. Table and 2 chairs. Writing desk with convenient power point locations. Valet parking available $26 plus taxes a day but very convenient in a city. Shops and restaurants close by. In house restaurant too - Bistro Le 330 ( see restaurant review). Indoor pool was nice but no hot spa. Gym was convenient near pool area.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Sydaus3, thank you for filing such a thorough review of your stay at our hotel with on-site restaurant in downtown Quebec City. Actually, it is so complete and accurate that I am having a hard time finding something useful to add to it. Maybe a mention that our valet service, that we do offer at the cost of 26.00$ plus taxes per day includes free, unlimited in-and-out access to your vehicle, allowing you to simply hand your keys to our caring valet attendants who will take it to one of our secured lots and back as many time as you wish. A convenient option in an unknown city as you pointed out, as it prevents you from having to find a parking spot by yourself and having to retrieve your car each and every time you may need it. But if this alternative better suits your needs, ask our front office agents to hand you a map of the surroundings highlighting the locations of nearby public parking and instruct you on how to get there. Then, in addition to our restaurant Bistro le 330 that serves breakfast every morning starting at 7:00Am and dinner from 5:00Pm, a coffee shop and a wine bar is also present in our establishment, right next to our main lobby on the ground floor. There, you will be able to grab light snacks like a gourmet sandwich, fresh salad, daily made croissant and pastry, smoothie and of course, a delicious coffee made from high quality grains grinded on demand then brewed to perfection by one of our professional baristas. Well then, that's pretty much it so once again thank you for these comments on your stay at our hotel with on-site restaurant in downtown Quebec City, hoping you will be back on your next trip. Best regards!

"Showing Quebec City to Friend"

4
Deborah H, Glenburn 10/07/2018

The hotel was outside the Old Port and not on the main street through the arches to the Old Port. It is on the "lower level" ...The reception area was very neat and clean, personnel were friendly, car was brought to up promptly every time we requested it, and the room was VERY spacious. There were 3 of us and we had an EXCEPTIONAL room. For 3 people this room was the best I've stayed in, including Vegas resorts. Our room looked over the restaurant located in a "center area."

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Deborah, we are really grateful for this thorough review of your stay at our hotel with big rooms in downtown Quebec City. On that particular aspect of your comment, our establishment do offer very decent size rooms that can accommodate up to 4 adults in its two queen bed configuration, with our rooms with one king beds being very comfortable for 2 adults without breaking a sweat. The room you were assigned-in, with its view on the hotel's atrium that hosts our restaurant, Bistro le 330 are indeed some of the largest we have, some even have the beds facing one another allowing for even more space. As for our location, although it is true that we are not right inside the Old Quebec, it is only a short walk up to the main gateway through the fortification guarding the touristic area, Saint-John's gate. Actually, it should not take you more than 15 minutes by foot, despite the fact that it mostly uphill from our hotel. But from there, all the most famous attractions are within your grasps such as the Parliament, Battlefield Park on Plains of Abraham, Artillery Park and of course, the most photographed hotel in North America: Chateau Frontenac, just to name a few. Then, I would simply like to precise that our valet service, the same that you thought was quite efficient at bringing your vehicle in our drop-off zone every time you made such request, it is available at the cost of 26.00$ plus taxes per night with free, unlimited in-and-out access. This means that you only need to drop it at our front door and give the keys to our caring valet attendants, who will go park it in one of our secured lot and back, as many time as you wish. Well then, I think the only thing left to do is to thank you one last time for this great review of your stay at our hotel with big rooms in downtown Quebec City, looking forward to welcoming you back on your next trip! Best regards!!!

"Great hotel "

5
User 04/07/2018

This was a very nice hotel with friendly staff that you wouldn't get at a 4 star or above. Really caters to families, I find. The kids loved the huge rooms with the beds at either side of the room- overlooking the restaurant. Great breakfast btw. A little out of the way to Old Quebec but the walk is worth the money you save.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear SOK-H U, on behalf of all my colleagues, a heartfelt thank you for this great review of our family-friendly hotel in downtown Quebec City. It is a well-known fact around the hotel industry that Best Western always welcomes family in their hotel by accommodating them with all the required amenities, and our property is no exception to that rule. Our visitors can all take advantage of our heated indoor pool, exercise room, public computers with high-speed connection to internet and, of course, a free high-speed WIFI connection available throughout our property. All our rooms are also equipped with 40” HDTV with a varied selection of bilingual channels, including some cartoon and other kid-oriented ones, along with mini-refrigerators and other family-oriented features. As for the configuration of the room you had, with the beds facing each other, they do allow for more playing space for young ones and you may request to be assigned one of those during the reservation process, although such demands are subject to availability on the day of arrival. To conclude, although your statement about our location not being in Old Quebec City, I am glad that you also mentioned that the walk to get there is worth the money saved by residing with us instead of in an establishment right in the touristic district. Whether up Cote d'Abraham or down Saint-Joseph Street towards the Old Port, you will have plenty of nice sceneries to enjoy on your way to the touristic area. Well then, once again thank you very much for these useful information regarding our family-friendly hotel in downtown Quebec City, looking forward to welcome you back on your next trip to Quebec City. Kind regards!

"Very convenient location!"

4
lasallejai, Toronto, Canada 04/07/2018

I have stayed here before a few years ago so this is my second time using this establishment for my 4 days visit to Quebec City. Our room this time is quite small compared to the one we received last time but that is not a problem, but I do prefer two beds than one single King bed. We are put on the ground floor again and it gets quite noisy on the weekend with noise coming in from the outside. The major problem comes from the weak air conditioner in the room even though it is April but the room gets stuffy really quickly after a shower, and my son and I have to sleep on the floor at night in order to keep ourselves cool. However, having said that, after I filled out the comment and opinion by email the manager of the hotel said he would address that issue to ensure the AC in that room will be looked at. A lot of good restaurants are just a stone's throw from the hotel so we do take advantage of that. Valet parking is not cheap but they are efficient with in and out privilege.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear lasallejai, thank you so much for taking the time to file this detailed account of your stay at our hotel close to Old Quebec City. First and foremost, I would like to apologize for the inconvenience you endured with the cooling unit in your room. Although the month of April brings his lot of temperature variation which makes it more difficult to keep an ideal temperature at all times, it should never be as bad as having our customers sleeping on the floor to get some cool air. We are truly sorry that you had to resort to this solution, and I can assure you that following reception of your email survey notifying us of the issue, it was looked after and proper repairs were made right away. I am that sure of it because I actually am the person who responded to your email survey and had our maintenance personnel have a look at it, and I would like to thank you once more for bringing the issue to our attention, allowing us to correct the situation before it impact other visitors. Then, to a more positive topic you raise in your review, we do benefit from an ideal location near the touristic district of Old Quebec, in THE new trendy area in Quebec City, Quartier Nouvo Saint-Roch. It actually constitutes the best of both worlds, as you can easily walk to pretty much every famous landmarks in Quebec City while being only a stone's throw away, as you so eloquently said, from some awesome eateries, bars, pubs, show venues and other entertainment or service-oriented businesses. Well, that covers pretty much all of your topics so one last time, thank you for expressing your views of our hotel close to Old Quebec City, hoping to see you back on your next trip. Best regards!

"Great Coffee Bar and Lovely Breakfast"

3
Y7121ZXlindar, Toronto, Canada 02/07/2018

Discovered A new Location staying here. Always stay within Walls of Old Quebec but wasnt too far out of The way to al the Highlights.Great Value. There was a Great Smoked Meat Sandwich Restaurant called Phils around Corner. My friend said it was the best Smoked Meat she has ever had.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear guest, thank you for sharing your experience at our hotel near great restaurants in downtown Quebec City with the whole Tripadvisor community. First, it is true that the neighborhood at the heart of which we are located, Quartier Nouvo Saint-Roch, is filled with delicious eateries that offers original menus created by a new generation of young and talented chefs that resulted in new trends in the culinary world. Restaurants like L'affaire est Ketchup, Le Café du Clocher Penché, Patente et Machin are 3 example of this reality and are all located within easy walking distance from our hotel, as well as more traditional restaurants like Phil's Smoked meat, an institution in downtown Quebec City since 2011. But then, you don't have to go very far to enjoy a tasty meal, as our hotel hosts both a Coffee Shop Café In and a restaurant, Bistro le 330. The former proposes a variety of snacks like gourmet sandwiches, salads, pastries and others, and of course delicious coffee freshly grinded from the world's best producers and brewed to perfection by our professional team of baristas. In the adjacent Wine bar, you will be able to enjoy our selection of “by the glass” wine, several beers on tap and some original cocktails, some created by our barman and barmaid themselves. As for our restaurant, breakfast is available every morning, and can be included in some room rates, starting at 7:00 either as an American Buffet or an “a la carte” menu, with diner served every evening between 5:00 and 10:00 as a North American Bistro-Style menu. To conclude, well I would just like to thank you again for this review of your stay at our hotel near great restaurants in downtown Quebec City, looking forward to welcome you back on your next trip. Best regards!

"Well located and professional staff"

4
courcellesqc, Montreal, Canada 01/07/2018

We stayed 2 nights and enjoyed an affordable, well located hotel, with restaurants around and only a 15 min. walk to the Old City part. The staff was very welcoming, polite and helpful. We had a king size room which was clean and comfortable. The only issue I had with the first room given was that there was no outside window. The window in that room was sealed with an indoor view of the restaurant court below. I went back to the front desk and they changed it to another one on the same floor without problem, which I did appreciate. It would be good to know when making a reservation that some of the rooms have no exterior window. There a small indoor pool that we used, it was clean but it's popular with families so it can become overcrowded at some point. We had breakfast at both restaurants on site and it was good. The only negative point I found was the overpriced parking fee (26$/day) so I decided to park the car on the streets around the hotel. There's also some public parking around that charge less.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear courcellesqc, it is a pleasure to read such a complete and praising review of your stay at our hotel with heated indoor pool in downtown Quebec City. On that subject, our pool and the adjacent gym are both open between 7:00Am and 10:00Pm and, in order to allow our adult guests to enjoy some relaxing time, we restrain kids in the area between 9:00Pm and 10:00Pm. On a different topic, we are sorry you were not pleased with the room with in indoor view, although these rooms are some of the quietest in the entire hotel, but then I am glad our front office team could find you a room with an outside view. Such request as being assigned in a room with a view or any other requests regarding features of your room can be mad during the reservation process, upon arrival or even after, as our personnel will be more than willing to fulfill any request you may have, if the hotel's availability allows it of course. To conclude, although there are less expensive alternative to our valet service to park your car, they do come with higher risk and restrictions. At 26.00$ plus taxes per night with free, unlimited in-and-out access to your vehicle, our valet allows you to simply drop your car in our drop-off zone, give the keys to one of our caring attendants and just call from your room whenever you need them to bring it back in front of our main door, as many times as you may require. This is not always the case with public lots, which are also not always accessible early in the morning or during the night. As for street parking, meters are the best way to go for an overnight parking as they are free between 9:00Pm and 7:00Am the next day, with other spots subject to different schedules and restrictions so we would not recommend someone with little knowledge of the city to use them. So again, thank you for sharing your view of our hotel with heated indoor pool in downtown Quebec City, hoping you will renew the experience on your next visit. Best regards!

"Really good, a couple flaws"

4
scottbmaps, Raleigh, North Carolina 24/06/2018

Staff is professional, attentive, and friendly. Hotel is in a great location. Wished the bar stayed open later, but there is a bar right across the street that is open as late as anyone could want. My online request asked for a high floor. The gentleman checking me in told me they upgraded me to the business-class floor to accommodate my request. Thank you! The hotel looks updated, and the room was clean and well-appointed. Only a few issues: Housecleaning did not wipe down a counter where my daughter applied her makeup, and left some “makeup dust”. This happened three days in a row. Housecleaning did not put away the iron, after I left it out to cool down, and put away the board. The toilet required holding down the handle for five-ten seconds to make sure it worked properly. Not broken, but a bit of an annoyance. I inquired at the front desk. They agreed this should not be the case, and promised someone to look at it during the day when we were out. When we got back at night, it may have improved slightly, but still required an effort. I know, a “first world problem”. Overall, I highly recommend this hotel for the cost, the professionalism of the staff, and the updated decor.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear scottbmaps, thank you for your great comments on our recently renovated hotel in downtown Quebec City. First, it is true that our property underwent major transformations in the recent months, with 2/3 of our rooms being revamped with new carpet and tapestry along with the corridors that leads to them. Public areas also received some improvements, such as our heated indoor pool and both our main lobby and the one that leads to our restaurant, Bistro le 330. The ones that are still to be attended to will be so starting in November of this year, with the totally of them being finished by March or April 2019. There is no major work done during the summer time so our guests can enjoy their summer vacation at our hotel without having to deal with constructions. Second, I am glad that we were able to fulfill your request of a room on a higher floor by upgrading you to our “business” class rooms, which one of their special feature is being located on the top 3 floors. May I remind Tripadvisor users that, although we will be more than happy to acknowledge to such request or any other that may concern your room, such demands are always subject to the daily availability. To conclude, we do apologize for the situation you describe with the cleaning of your room during your stay. Providing our customers with a clean and comfortable environment is an essential part of our establishment and proper follow-up have been made with the concerned department following your review to ensure that our standards are upheld at all times. So then, thank you again for filing such a complete account of your stay at our recently renovated hotel in downtown Quebec City, looking forward to welcome you back on your next visit. Best regards!

"Good location and friendly service "

4
User 19/06/2018

Very clean hotel in a central location walking distance from the historic area as well as many shops and restaurants. Room was in good condition with a large TV. Huge room with a tiny bathroom, but good water pressure and very hot water. Moderate noise from hallway and adjacent room. Wifi worked but was too intermittent to play video games. Good value for price paid.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Jordan B, thank you for sharing your thoughts on your most recent stay at our hotel with free WIFI in downtown Quebec City. First, as do all hotel representing our chain, we offer a free high-speed WIFI connection to all our customers, which should definitely be fast enough to play most video games. If it isn't, we do have an even faster connection available at the cost of 4.95$ plus taxes for 24 hours that is not only ensures a continued, fast connection but also allows for a higher amount of upload and download data per connection. On top of this feature, many other high-quality items are present in all our room such as 40” HDTV with a varied selection of bilingual channels, Keurig coffee makers with free supply of coffee whether regular decaf or even green tea, Danby Mini-refrigerators and others amenities that answers to the very needs of the modern traveler. As for the size of our rooms, they do vary a bit but are all capable of comfortably accommodate up to 2 adults and a child I their one king bed configuration, if we add a cot of course, with our rooms with two queen size beds being able to easily fit up to 4 adults without breaking a sweat. Same goes for bathroom, although I must admit that some of them may be a bit cramped and if you want to avoid ending-up in one of them, you may add a special request to your reservation to that effect. To conclude, well I think the only thing left is to thank you one last time for this review of your stay at our hotel with free WIFI in downtown Quebec City, hoping you will renew the experience on your next visit to our beautiful town. Best regards!

"Nice hotel"

4
Melanie C, Kelowna, British Columbia, Canada 19/06/2018

I stayed here and although it is not a new hotel, it was nice, super service, rooms clean and updated. It was close enough to walk to the old part of Quebec, also close to shopping and many restaurants.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Melanie C, thank you for commenting on your stay at our hotel within walking distance of Old Quebec City. After strolling for 15 minutes up Cote d'Abraham and Avenue Honoré-Mercier, you will find yourself right next to Quebec's historical district, the Old Quebec and all the famous landmarks and activities that most tourists wish to discover while on their trip to our beautiful city. If ever walking uphill does not seem to be your preferred cup of tea, city busses are one of the alternative that would bring you right atop the hill without much effort, as many routes like #801 and #800 passes roughly every 7 minutes between each other and have stops just a block away from our property. Guided bus tours are also available whether with pick-up straight from our main lobby or with one of the twelve stops of the “hop-on Hop-off” tour that is just a few meters from our front entrance. The later allows you to have an overview of the many attractions and landmarks of our UNESCO's World Heritage Site to decide which one you would like to further explore, while giving you the opportunity to go on and off the bus at those 12 stops for an entire day. Then, I would like to mention that, although it is true that our establishment is not brand new, we recently ended renovations on the vast majority of our 177 rooms, with only 1/3 of them still to be remodeled with new carpet and new tapestry to match the new décor of the other 2/3. Not only these upgrades gave our accommodations a fresher look, but it was the opportunity for us to adapt their style to the new trends, while keeping its classic and welcoming look we cherish. So with all that said, thank you once more for this review of your stay at our hotel within walking distance of Old Quebec City, looking forward to welcome you back on your next visit. Best regards!

"Quebec City Trip"

5
Ted S, Wilbraham, Massachusetts 18/06/2018

Hotel was very convenient away from traffic and only a block from the Hop On/Hop Off bus which we used all day to view sights in the morning and then take it again to visit things we thought we'd like to spend time at.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Ted S, it is with great pride that I am acknowledging this lauding review of your stay at our quiet hotel in downtown Quebec City. To begin, it is true that we are at a safe distance from any major road in Quebec City with Rue de la Couronne being the busiest road adjacent to our property, while we are not that far from majors highways or boulevard like Autoroute Laurentienne and Autoroute/Boulevard Charest. The latter will is the continuation of highway 40 east that ends right next to Montmorency Waterfall and the bridge to Ile d'Orléans. The former starts as highway 175 at the Quebec's bridge, becomes Boulevard Laurier then Grande-Allée at the heart of the historical district, then Avenue Honoré-Mercier in front of the Quebec's parliament to continue as Rue de la Couronne past Cote d'Abraham then turning back to a major road heading north. As for the Hop On/hop Off bus tours you reffered to, it does represent the best way to get an overlook of every touristic spots in Quebec City while having the opportunity to embark and disembark at one of the twelve stops spread around town, including one as you mentioned just a corner block away from us. You may inquire about the details of this tour, as well as the many others that have pick-up right form our main lobby with our knowledgeable and caring front office employee as they will be able to best guide you in making the right choice and help you confirm the reservation. So then, once again thank you for this great review of your stay at our quiet hotel in downtown Quebec City, hoping you will be back among us on your next visit to Quebec City. Best regards

"All hotels should be as good as this"

5
Randy M, London, Canada 17/06/2018

I was traveling with a dog and at check in they gave be a doggy kit which consisted of a package of doggy doo bags, a couple of biscuits and a list of nearby veterinarians - nice touch Best Western! There is even a patch of grass just outside the front door of the hotel in this otherwise concrete jungle Room was really nice and quiet - even though it was on the ground floor and faced the street. There are some really good bakeries up on Rue St Joseph Old Quebec city is a short walk away, and you have to climb the stairs. There is an elevator too but the elevator does not run 24/7

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Randy M, we are really grateful that you took the time to share your opinion of our pet friendly hotel in downtown Quebec City with the entire Tripadvisor community. On that particular topic, every information you provide is accurate, but for the one regarding the “concrete jungle”, as you may find plenty of green spaces within a few blocks of our property, including a park reserved for dogs just a few minutes walking from our front entrance. Then, on top of the several bakeries on Saint-Joseph Street, you will also find great eateries with eclectic menus created by a new generation of talented and passionate chefs that have contributed to the creation of a new culinary trend. Establishments such as L'affaire est Ketchup, Le Café du Cloché Penché, Patente et Machins, Just to name a few are all part of this revolution and are all within a few steps of our hotel. Same can be said of the Old Quebec City, which as you also noted in your review can be accessed via Cote d'Abraham up to Place D'Youville. From there, you will have easy access to Old Quebec City and all its famous touristic landmarks such as the Battlefield Park on Plains of Abraham, the Citadel, Parliament Hill, Chateau Frontenac and the old port as well as tons of other features of our UNESCO's World Heritage Site. To conclude, well I would just like to thank you once last time for this quit useful review of your stay at our hotel in downtown Quebec City, looking forward to welcome you back on your next visit. Best regards!

"Decent location but staff needs help"

2
raysiconia, Honolulu 14/06/2018

Good location about 15 minutes outside of the old town Quebec city and the main tourist areas by the St Lawrence river. Note that all of the walking consists of uphill. Staff at the front desk are efficient and get the job done but you just don't get the warm welcome feeling some other hotels convey to you as a guest. Each night after a long day of touring, we would walk past the small front reception area where all of the staff were located. There was never any greeting such as "hello" or "welcome" by any of the team. Housekeeping needs improvement as I left the standard card placed on my bed to change the linens along with an envelope they leave specifically labeled for tips on my bed. To my surprise when I returned, the tip was gone but my bed linens were not changed. Bathroom essentials were not replenished such as the roll of toilet paper and tissue. On the positive note, my room was clean and very quiet. I could barely hear any noise from the outside hall or adjacent rooms.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear RaywL, thank you for your comments. ON behalf of all our employees, I would like to present you with our most sincere apologies for not having provided you with the high-quality experience you deserved as one of our valued customers. At first, I must admit that I am shocked that you thought our staff could use some help, as the vast majority of Tripadvisor contributors who raised that topics in their review were praising their friendly and professional attitude. Not that I am saying that the situation you describe in your comment cannot happen, but I am stating with confidence that such unwelcoming behavior, not to greet visitors entering our establishment, is a really rare occurrence and totally opposite to our policies regarding guests relation. Same for the issue you describe with housekeeping personnel. Linens should be changed every 3 days unless otherwise instructed by the occupying guest, which can indeed be indicated by leaving the card to that effect on the bed. We do apologize that it was not done and have since been doing proper follow-up with housekeeping staff to make sure that such demands are met. To conclude on a more positive note, I am glad that you mentioned our proximity to the Old Quebec and gave precise information about the time it takes to walk (15 minutes uphill) to Saint-John's gate, the main gateway through the fortifications. But to reach the shores of the Saint-Lawrence River and the Old Port, it is more of a 30 minute walk but on the flat. Starting from Saint-Joseph Street, the main artery of Quartier Nouvo Saint-Roch just a block south of our location, you will head east toward Gare Du Palais, the main train and bus station in Quebec City, on your way to Marché du Vieux Port, the public market where you can buy local product directly from the producers. Just a bit after that you will reach the Old Port and Quartier Petit Champlain, the oldest part of the city that hosts the Funicular, the scenic elevator that will get you atop Cap Diamant right next to Chateau Frontenac. So once again, thank you for your comments, truly hoping you will give us a chance to prove to you that we are worth the reputation we have as a welcoming establishment by staying with us again in the future. Best regards!

"Great Place To Stay In Quebec City"

5
Charles B, Toronto, Canada 12/06/2018

Nice rooms with enough space, clean, fairly well situated (it's not quite as close to downtown as I had thought but still manageable), There is a buffet downstairs as well as a little coffee shop/bar. I would not hesitate to stay here again.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Charles B, thank you for your kind review of your stay at our hotel with on-site restaurant in downtown Quebec City. First of all, not only we have a restaurant that serves breakfast and dinner every day in Bistro le 330, but the hotel also has its own coffee shop, Café In that also got a wine bar section. Of course, you may enjoy a freshly grinded coffee from our huge selection of grains from the four corners of the world which will be perfectly brewed by our professional baristas, but you may also have breakfast at the Café In with a selection of croissants, pastries, breakfast sandwiches and other fresh items. If you are in the mood for a more complete meal to kick-start your day, head to the restaurant that serves complete breakfast every morning starting at 7:00 and until 11:00 on weekdays and 12:00 on weekends. As for dinner, we offer a North American-style “a la carte” menu every evening between 5:00 and 10:00 with several promotions available at all times. Then, as you accurately mentioned, our property is just a few minutes walking away (15 to be precise) from the main entrance to the fortified part of Quebec City, Saint-John's gate. From there, all main landmarks are easily reachable by foot, like the Chateau Frontenac, the Citadel, Quebec's Museum of Fine Arts, the Parliament and the Battlefield Park on Plains of Abraham and many others. If ever walking that distance upwards do not seem to be your preferred cup of tea, city busses have plenty of routes leading to the top of the hill, right next to the parliament, with stops just one block away from our doors. So one last time, thank you for this review of your experience at our hotel with on-site restaurant in downtown Quebec City, hoping you will be back on your next visit. Best regards!

"One of the worst Internet bookings I have made!"

1
User 28/05/2018

Have now been here three days of a six night stay..would book out if I was not committed and payed for with no cancellation. Housekeeping has been atrocious and would not rate a 1 star rating. Glasses and coffee cups have been used and not cleaned for three days...today they were cleaned but obviousy,washed in the bathroom sink,towel lint still on the glasses. Used towels were removed each day but not replaced with supply dwindling each day..cleaning of room basic at vest. This evening I arrived to find my room unlocked, the latch of the lock had been folded to prevent the door from closing must have been that way all day, lucky nothing was missing. Each day I have had tio have my key kard reprogrammed not a major but a pain as it has necessitated a trip back to the lobby to get to the room. To top it off tonight a silver fish making its way across the bathroom floor...at least it was not a bed bug...I think there must be much better choices in Quebec city!

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Steve A, thank you for sharing your thoughts on your stay with us. On behalf of every member of our team and myself, I would like to present our most sincere apologies for having failed at providing you with the high-quality experience you sought and for which we are known for providing. The situation you describe concerning the daily cleaning of your room is definitely not up to our standards and a proper follow-up have been made with the concern employees to make sure they are aware of our policies in regard to the proper way to execute the daily cleaning of occupied rooms. The later should always include a vacuum of the room's floor, re-doing the beds with a sheet changing every 3 days, cleaning or changing the glasses or cups that were used, changing every towels that are left in the bath as stated on our “eco-friendly” pamphlet, among other things that will be attend to. This daily cleaning should be done unless otherwise instructed by the occupying guests, our guests having the option of customizing their daily cleaning whether by contacting our front office personnel detailing what you want to be attend to on that particular day or by filing the form to that effect you will find in your room. Then, thank you for bringing to our attention that you found a silver fish in your room. Although only one does not mean that we neglect any aspect of our property, several of those could mean that we do have an issue and it enabled us to keep an attentive eye and make sure this is not becoming a health issue. To conclude, I would once again like to apologize for this lackluster experience you had at our property, truly hoping you will give us a chance to redeem ourselves by residing at our hotel once more on your next visit to Quebec City. Best regards!

"In Trendy New Saint-Roche District - Bit of an Uphill Hike to the Old City"

4
mindroy, Oviedo, Florida 28/05/2018

Ultimately, this hotel was chosen because of a combination good price on a brand I know. There are dozens of smaller hotels closer to the old city--some names known, many unknown. BW is a little bit further out than you might first believe. I mean, it's still only 20-25 minutes to walk to the old town, but it's almost completely uphill. I'm fit and can't imagine an unfit person making that trek 1-2x daily, As for the hotel itself: lovely. The staff at check-in were kind and very helpful with recommendations of local places to eat. They have a great coffee bar downstairs. My husband is a bit of a coffee snob and almost always prefers Starbucks but this little place slayed the giant. We also enjoyed some drinks in the bar (adjacent to the coffee bar) with a super friendly bartender (JP) with whom we chatted about everything from soup to nuts. He even shared a new cocktail creation with us. Day 1 of our trip was cool/windy, day 2 was hot, turning rainy and day 3 chilly and windy. The hotel provided us with an umbrella to weather the elements. Our room was quiet and roomy--somewhat larger than the standard hotel room, which is nice when you've got suitcases all over the place. The mattress was firm yet comfortable. Each room has a Keurig and offers free Wi-Fi. For about $30/night, you can use valet service for you car and forget about city parking. Please consider this place when you are staying in Quebec City. It's in a location that's clearly on the trend--we found plenty of pleasant little shops, bakeries, pubs and eateries within immediate walking distance.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Mindroy, on behalf of my colleagues and myself, I would like to thank you warmly for filing such a thorough and accurate account of your stay at our hotel near the Old Quebec City. Actually, it is so complete that I do not have much to add to it, but then… although it is true that some people that are not very keen on walking uphill may find the historical area a bit rough to get to on their own, there are some quite viable alternative to strolling uphill. City busses are the most obvious choice, with plenty of routes like #801 and #800 that passes right next to our hotel and will bring you to the top of the hill next to the Parliament building and Plains of Abraham. Another great way and transportation, one that also gets you to discover all the attractions and touristic sites in the touristic district is a guided bus tours, whether one with pick-up directly from our main lobby or the Hop-on Hop-off one that has one of its 12 stops just around the corner. When the former does gets you to see all the important landmarks, the latter allows you to see the same sites while having the opportunity to get on and off the bus at those 12 stops for an entire day, sparing you from any unwanted walking. Then, thank you for your kind words on our barman/barista JP (Jean-Philippe), a truly valuable member of our team. Your comments have been passed-on to him and he is also grateful that you thought of him while writing this. Otherwise, I think the information contained in your review are quite enough for me to say that other Tripadvisor users can rely on it when seeking a hotel near the Old Quebec City. We hope you will renew the experience on your next visit. Best regards!

"Staying experience"

4
prakash2476, Toronto, Canada 23/05/2018

Cleanliness & Staff were very good. Location was ok as so many place oneway bothered us to reach the Hotel. Hotel didn't have Big board at it's name at the main entrance. Hotel name was all the way at top of the building..

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Prakash 2476, we are grateful that you took the time to share your experience at our hotel in downtown Quebec City with the entire Tripadvisor community. First, I am really proud to read that you were pretty impressed with the general cleanliness and the quality of our staff, two of our main priorities here at Best Western PLUS City Center Quebec. We have bilingual staff on-site 24 hours a day 7 days a week in order to answer any question or demand our guest may have, as well as qualified personnel trained to solve any problematic situation that may diminish the quality of your stay, so please do not hesitate to seek their assistance in any circumstance. As for the location and the many one way streets that surrounds our property, we would advise that all our guest using GPS navigation system to locate our property have the latest update downloaded as the one way have changed in some of the neighboring street over the past few years. It would also be useful to know that, although our address is on Rue de la Couronne, our main entrance and the drop-off zone is located on Rue du Roi, a street that crosses Rue de la Couronne. The hotel's sign, placed at the corner of these two streets, was recently changed to include the new Best Western Logo and is as big as the City Council allowed it to be. We are truly sorry if it is not visible enough, although it can be seen from quite a good distance when driving down Rue de la Couronne. To conclude, well I just want to thank you again for this useful review of your stay at our hotel in downtown Quebec City, looking forward to welcome you back on your next visit. Best regards!

"Great hotel and price....."

4
linda1154, unity 10/05/2018

We were very pleased with our recent stay at BW Centre-ville! Room was awesome - very clean and much better than we had anticipated. We also ate at the bistro and it was great value for our money. Had breakfast off the menu - the buffet looked a little wilted. :-) The coffee shop was also excellent value.....all in all we would recommend this to someone who enjoys being close to good dining spots and isn't afraid to walk. It is about a 10 to 15 minute walk from getting into Old Quebec but it's a nice and safe walk.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Linda 1154, we are grateful that you took the time to file such a thorough review of your stay at our hotel with on-site restaurant, to the benefit of the whole Tripadvisor community, for which we would like to thank you warmly. First, our restaurant, Bistro le 330, do offers both an “a la carte” menu and American Buffet every day from 7:00Am, with the possibility of including the morning meal to your room rate when booking directly with us over the phone, on our website or through the Best Western Reservation line. Our coffee shop Café in is also opened every day with a great selection of coffee beans from all over the world, which will be grinded on the spot and brewed to perfection by our professional baristas, whom will also be able to propose one of our fresh pastry or croissants. For lunch, because our restaurant is not open past 12:00Pm until 5:00Pm, a selection of gourmet sandwiches, soup of the day and delicious smoothies are available to take out on your exploring trip to Old Quebec City. While I'm at it, it is accurate to say that we are only a few minutes walking to the main gateway through the fortifications overlooking the touristic area, Saint-John's gate, 15 to be more accurate up Cote d'Abraham. For those unwilling to walk uphill too much, several city bus routes that will bring right atop the hill in the heart of the touristic area have stops just a block away from our location. Even better, the Hop-on Hop-off bus tour have one of its stop also just a few meters away from our main entrance. Our front office agents are quite capable of providing you with all the details as well as making reservation for you so do not hesitate to seek their assistance. So again, thank you for your comments on your stay at our hotel with on-site restaurant in downtown Quebec City, looking forward to see you again. Best regards!

"Great stay"

5
sunlovermtl, Montreal 07/05/2018

Stayed here for business, Very comfortable bed. Friendly staff. Great location. Walking distance from St-Joseph street. Hotel restaurant really good. Parking fee a little excessive. Good value for the price.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear sunlovermtl, thank you for filing such a praiseful review of your stay at our hotel for business travelers in downtown Quebec City. It is true that our hotel has everything for visitors on a business trip, such as free WIFI internet connection available throughout our property, efficient working space with comfortable chair-on-wheel, an on-site coffee shop, a business center with a free to use printer and other amenities that will suit perfectly any professional. We are also located just a few steps from many major business and learning center such as E.N.A.P (National School for Public Administration), I.N.R.S (National Institute for Scientific Research) along with major Labour Union offices like CSQ and CSN. Our neighborhood, Quartier Nouvo Saint-Roch also hosts several new-technology companies like Beenox, Ubisoft, Frima and others, while Quebec's Congress Center is within a few minutes walking distance and Expocité just a bit further, both easily reachable by city busses that are stopping just a block away from our hotel. In addition to the many business places that now represents its core, the area surrounding our property is filled with great service and entertainment businesses like restaurants, pubs, bars, theatres, show venues, grocery stores, pharmacies and many more, all contributing in their own way to the young and vibrant atmosphere you will experience while staying with us. All of these great features just a few minutes walking distance from the more traditional attractions of the Old Quebec City. Well then, one last time thank you for taking the time to express your appreciation of our hotel for business travelers in downtown Quebec City, looking forward to welcome you back on your next trip. Best regards!

"Good for value"

5
ynyoung, Cambridge, Massachusetts 27/04/2018

My husband and I stayed in BW Centre-ville Quebec for two nights in mid-April. We are very satisfied with this hotel mainly due to its location and conveniences. 1) Location: - 15 mins away by walk from/to Old Quebec where is the most tourist attraction place - 7 mins away by bus to Old Quebec (There are more than 2 buses you can take very near Hotel) - 10 mins away by walk from/to New Orleans bus terminal where you can get public transportations from/to Montreal (5-7 mins away by bus) - The hotel is in the downtown so it is very easy to go to many places but Old Quebec. We took buses quite often to explore other areas but the major tourist attractions and did not have any difficulties to find nearest stops from the hotel. 2) Conveniences - There is one CVS right in front of the hotel -- you can buy almost everything including one-day passes and bottle water. - There are some express dining places including Thai one within 3mins area. - There is one lounge/cafe on the 1st floor and one Starbucks in 3mins. - There is one supermarket (quite ok-sized) in 5mins and we bought some grocery items there. 3) Quite modern interior and quality service - It is in modern style -- far better than expected-- clean and large. - We did not have any issues for its service - We enjoyed the happy hour in the bar on the first fl. and the service was very good.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear ynyoung, on behalf of our entire team here at Best Western PLUS City Centre Quebec, A heartfelt thank you for filing such a complete and accurate review of your stay at our quality hotel near the Old Quebec City. Actually, it is so thorough that I can barely find anything to add to it! On the topic of our location, I would simply like to complement your mention of the New Orleans bus terminal by saying that Gare du Palais, the station in question is also the main train station in Quebec City where many departures and arrival from Montreal and other destinations ends or begin. Switching to the many conveniences and services located near our establishment, in addition to those already included in your text I could also mention that you will find many great restaurant, pubs, bars, show venues and theatres, all contributing to the young and vibrant atmosphere you will experience while staying at with us in the still-hidden gem that is Quartier Nouvo Saint-Roch, the neighborhood that is now THE trendy place in the whole Quebec City. To conclude, because we always want to present our visitors with high-quality equipment and accommodations, we are currently revamping every single room to make sure that they are still up to our standards of excellence. Although the majority of our rooms are now wrapped in brand new carpet and tapestry, some won't get the same treatment before this coming fall. Although one could ask for a renovated room during the reservation process or upon arrival, we can never guarantee their availability on the day of arrival. To this, the only thing left to do is, once again, thank you warmly for this awesome review of your stay at our quality hotel near the Old Quebec City, hoping to see you back soon! Best regards!

"Great location, room and staff!"

5
User 26/04/2018

Booked a room here for a weekend trip with my son and father. Was on a bit of a budget so was looking for the best priced "nice" hotel. I must say I was very impressed. The location was a bit outside of Old Quebec but the walk was very doable and it was really close to lost of amazing restaurants. We got a great room on the top floor that was huge. The staff was amazing, even sending a very personalized birthday card and small box of chocolates to the room for my dads birthday. Would recommend this place to anyone looking for a budget friendly, clean hotel.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Jeannie Y, thank you so very much for filling such a praising review of your stay at our quality budget hotel near the Old Quebec City, to the benefit of all Tripadvisor users. True that, we offer very competitive rates for every period of the year, whether the demand is high or low, with promotions available throughout the year for every room type. You may also purchase packages that includes breakfast and some activities such as a visit to the aquarium and or a day at Village Vacances Valcartier's waterpark, although these packages are only available through our reservation agents. By reserving accommodation at our property, not only will you be able to spend money on other aspect of your travel but you will also benefit from an ideal location, as we are only 1.1km away from the walls of the Old City (15 minutes walking up Cote d'Abraham) in an up-and-coming neighborhood, Quartier Nouvo Saint-Roch. Over the past few years, this part of downtown Quebec City have become THE most sought-after area in town with plenty of trendy restaurants offering creative menus, original concept bars and pubs, show venues showcasing music of all sorts, theatres and plenty of service such as pharmacies and grocery stores. Our guests will also be able to reach every corner of the vast region of Quebec by bus, as we are just next to the biggest bus stop on Quebec City, Place Jacques-Cartier that has over 80 routes either starting, stopping or passing through it. To conclude, well I would simply like to thank you again for this awesome review of your stay at our quality budget hotel near the Old Quebec City, hoping you will renew the experience on your next trip. Best regards!

"One night Family stay in March"

5
Canuck2103, Ontario, Canada 05/04/2018

With a baby, the hotel gave us a ground floor room in the corner of the hotel so it was nice and quiet and we didn't need to use the elevator. The crib that was provided was great, they had mattress pad and clean sheets for that. The pool area is well decorated. The water is a little colder than what we are used to but no big deal. We stayed at 3 Best Westerns during this road trip, and this one had the most spacious rooms, although the wood paneling in the bathroom and the room looks a little old fashion. Tip #1: Lots of great restaurants along St. Joseph street, just a 2 minute walk from the hotel. Do your research beforehand. Tip #2: You can park for free on the nearby streets before 9 am (10 am on Sundays), so if you are leaving early, you can save yourself the hotel parking fee.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Canuck2103, thank you so very much for filing such a detailed review of your stay at our comfortable hotel in downtown Quebec City. First and foremost, request such as a room on the ground floor or having a crib, among others, brought to your room should ideally be made before the arrival day, during the reservation process, to improve your chances of them being fulfilled. Of course, if you do think about something upon arrival and inform us, we will do everything we can to provide you with necessary accommodation or equipment to make sure your stay with us includes everything you need to make it comfortable, so please do not hesitate to ask our front office if you think anything can be done. Then, on another matter of your review, it is accurate to say that the neighborhood at the heart of which our hotel stands tall, Quartier Nouvo Saint-Roch, has plenty of great eateries with innovative and eclectic menus created by young and passionate chefs that brings a new kind of cuisine unique to this up-and-coming area. You will also find, within a few steps from our doors, several bars and pubs, show venues and theatres along with other services such as pharmacies or grocery stores, all while being just a few minutes walking away from the Old Quebec and the more traditional attractions. To conclude, I would like to mention that, although it is true that you may find some spots on nearby streets to park your car for free, guest should be very wary of the many different restrictions that do vary from one spot to another. As for our valet service, it is priced at 26.00$ plus taxes per night with free, unlimited in-and-out access to your car, which represents the most practical option as parking goes, as valet attendants will take your car to our secured lots and back, as many time as you may require it. So once more, thank you very much for your comments on your stay at our comfortable hotel in downtown Quebec City, hoping to see you back on your future visits. Best regards!

"Nice hotel for a good price !"

5
Sunny1707, Montreal, Canada 02/04/2018

While in Quebec City to attend a concert we stayed over at the Best Western Plus. This hotel is not really in downtown Quebec it's actually in Cite Limoilou very close to the Videotron Centre. The room was clean, large and on the quiet side of the building. The rate included a full buffet breakfast. The buffet was well stocked with the regular breakfast items as well as a few local / regional items. The servers attentive and welcoming.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Sunny1707, thank you so very much for this great review of your stay at our hotel near the Videotron Center in Quebec City. Actually, we are THE closest hotel to the brand new arena in Quebec City, the Videotron Center, that hosts the biggest names in music and entertainment such as Ed Sheeran, Celine Dion, Katy Perry, Muse, Metallica, Cirque du Soleil and many other superstars, while still being home to the Quebec Remparts, the Junior hockey team of the Old Capital. Bus route #801, that have a stop just across the street from our property's location, will bring you within a few meters from the entrance to the Videotron Center, with special shuttles available for major events. Then, on a different topic you highlight in your comment, I am glad to read that you found our American breakfast buffet to be both well stocked and of good quality, in addition to including some local dish, like our creamy maple-flavored sauce. An “a la carte” menu is also available, and both are included when you add breakfast meal to your room rate, which can be done only when the reservation is made through us directly over the phone, on our website or with the Best Western Central of reservation. Third party reservation unfortunately do not offer this possibility. With all that said, I would simply like to thank you again for your comments on your stay at our hotel near the Videotron Center in Quebec City, hoping you will be back on your next trip. Best regards!

"Nice but not best western standard"

3
wendywalters, Halifax, NS 01/04/2018

This was a Hotwire booking and we got a great rate. It is in the trendy saint Roche district and we booked three rooms. The valet parking was a bit annoying but reasonable at 25$ per night. The area had great pubs and restaurants nearby but not the best for feeling safe as side streets were dark and most everything is up steep hills or stairs. I would have paid $30-50 more per night to be nearer to old town and have free parking. The best western chain is my favourite for good quality at a discount but this one fell short in cleaning. We asked to have sheets changed and even put the card on the bed to have them done. The room tidy took place very late in the day and we had to ask for towels and they forgot shampoo twice. They were full though so I would imagine it was a busy time. But it didn't feel as if care was taken and beds were just made and garbages empties nothing else. They ignored our request for new sheets(ours had coffee spilled otherwise we would be more environmentally conscious). Shower was good pressure but bad fittings. Kids enjoyed the pool. Buffet breakfast was reasonably priced and excellent food. Beds were superbly comfortable. We felt as though we got our money worth but would very much have been more satisfied if housekeeping was more attentive.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear wendywalters, thank you for filing such a thorough review of your stay at our hotel with valet service in downtown Quebec City. Unfortunately, no hotel in or near the touristic area of Old Quebec offers free parking, most even charging more than our price tag of 25.00$ plus taxes per night that includes free, unlimited in-and-out access to your vehicle. I am concerned though that you found the service itself to be a bit annoying, as we do consider it to be quite convenient as it allows you to only bring your car in front of our property, hand your keys to our valet attendants, whom are going to bring it to one of our secured lot and back as soon as you may require it. Then, to another topic of your review, we would like to present our most sincere apologies for the lackluster experience you had with our housekeeping personnel. Providing a clean and comfortable environment to all our guests is one of the most important feature of our establishment and the situation you describe does not represent the high standards to which we hold ourselves. Concerning the card you filled-up and left on your bed so that housekeeping employees would be aware of your preferences, this card should be left hanging on your door knob so they can pick it up before entering your room. This form not only allows you to specify what you want to be attended in your room or ask for more product, but you may also indicate at what time you want the cleaning service to be made, assuring you to return to a clean room. To conclude, I would simply like to thank you again for sharing your thoughts on your experience at our hotel with valet service in downtown Quebec City, looking forward to welcome you back on your next trip. Best regards!

"Brand new room and great pool for families!"

5
Suzanne_Geoff, Halifax, Nova Scotia, Canada 27/03/2018

We stayed at this hotel at the end of our trip to Quebec City which was extended due to winter weather. The stay was a very pleasant one for a few reasons: 1) We were able to check in early - we had to check out of our airbnb at 11am and called the day before to ask if we could check in early. The front desk lady said she'd put a note on our file but couldn't guarantee. Happily they were able to help us out and we got right into our hotel room when we arrived around 11:30am. 2) They have brand new hotel rooms - Our hotel room was fresh and had a great bathroom that was clearly just renovated with really pretty features, new faucets, etc. 3) They have a great pool - The pool area was large with quite a lot of seating. Take note that it does get busy later in the day. Initially, we checked out the pool in the late morning and there was only one family there. Later in the afternoon it was a lot busier. We still found a space to sit and my daughter and husband went in the pool. Towels are stocked by the pool so you don't have to bring yours from your room. Only thing that would be a nice add-on would be a little shower area so you could shower before going in the pool. More sanitary and prevents chlorine from absorbing into your skin as much. 4) Great meals - the hotel has a restaurant in the building which we enjoyed twice. The first evening we got room service because we couldn't find anywhere else to get baked potatoes nearby and my daughter had been asking for them for a few days! Meal was good and we couldn't beat the convenience. We also had Sunday breakfast at the hotel and it was superb! Enough hot and cold buffet options to satisfy everyone in the family. My daughter had a great assortment of fruits which we were so pleased with! 4) Location - super great location. Steps away from Benjo toy store and a library. We didn't get to take in all of the attractions during our short stay but this location would be excellent if you wanted to explore some of the beauty Quebec City has to offer. _____ Overall this was a great hotel and we would definitely stay here again. One tip - Valet service is $20 with no self-park option, but you could save a few dollars by parking offsite yourself, though for us we didn't feel it was worth it.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Mrs Geoff, Thank you for your comments on your stay at our hotel with valet service in downtown Quebec City. We are pleased to hear that you enjoyed the welcome of our staff, as they were able to assign you a room before the scheduled time, as well as the swimming pool of our hotel and the restaurant. It is always pleasant to know that our customers appreciate our facilities and equipment. About our location, we are located in the new district of Quebec, the Quartier Nouvo Saint-Roch, which is full of restaurants with modern and creative menus, bars, pubs, micro-breweries, theaters, libraries, some stores like Benjo, some walking distance to Old Quebec and these historic attractions. Concerning parking, our valet service which we offer at the rate of $25.00 plus taxes per day with free, unlimited in-and-out access to your vehicle is definitely the most convenient option to leave your car in a safe location without the hassle of having to retrieve it every time you may need it. Our valet attendants will be pleased to do that for you and drop it ready to drive right in front of our main entrance. However, you are right, you can use the public parking lots around the hotel or parking meters. To conclude, I would simply thank you again for sharing your thoughts on your stay with us, hoping that you will renew the experience on your next visit to Quebec City. Kind regards!

"Two-Night Stay during Quebec City Visit"

4
bruceb892, Massachusetts 21/03/2018

Stayed here for two nights during motorcycle tour with three other couples. This was a stop to visit and experience Quebec City. No breakfast included here but meals are available in a restaurant at the hotel. We had a pleasant stay at the hotel. We found the meals good at the hotel and also walked a sheet distance away to eat at another restaurant. This hotel is not within the old Quebec City area but is a healthy walk to get to and from it.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear bruce892, thank you for sharing your thoughts on your stay at our bike-friendly hotel in downtown Quebec City with the entire Tripadvisor community. Like every Best Western hotel across America, our establishment is proud to cater to the need of the motorbike community by offering special discount exclusive to Harley Davidson owners. Another great feature that should definitely please the riders is our reserved parking for motorcycle that is covered, contrary to parking for cars, which is offered at the cost of $15 plus taxes per night per bike. On a different topic, we can include the breakfast in some of our rates when our guests prefer this option. We offer a full American breakfast buffet at the cost of $16.95 plus taxes. This buffet is available according to the occupancy or we offer every day an “a la carte” menu with a lot of variety of items. To conclude, we thank you again for filling this review and we hope that you will come back in our bike-friendly hotel in downtown Quebec City for your next trip. Best regards.

"Just average"

3
User 16/03/2018

Stayed here for 5 days. The rooms were nice and spacious. So was the bathroom and toiletries provided. The food however was very bad and tasteless. For room service, they charge $5 plus service tax and tip. That seems a bit ridiculous to me. Moreover, the heater in the room makes noise. I got a great deal through Priceline so i booked it, wouldn't pay 100 bucks for this hotel.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Harsh S, thank you for filing such a detailed account of your stay at our hotel in downtown Quebec City, one that will surely benefit the whole Tripadvisor community, along with helping us improve the quality of our product. To begin, we are truly sorry your experience with us was just average, as we thrive to offer a superior quality experience to all our guests at an affordable price. To achieve this goal, we make sure all our rooms are spacious enough to comfortably fit the required amount of people, whether in our room with one king bed or two queen beds, along with equipping them with high-quality items. Each room comes with a Keurig coffee maker with a free unlimited supply of coffee or tea, a mini-refrigerator, a safe along with a deluxe toiletry set, with more items like toothbrush and shaver available through our front office personnel without any charge. Then, I am sorry you found the food from the room service to be of bad quality, and that the 5.00$ charge seemed a bit too much, although this is a regular practice for hotels to have a surplus charge for room service. Your comment have been passed-on to the restaurant and kitchen managers to ensure a proper follow-up and therefore enhance the quality of the product they serve to their customers. To conclude, let me simply thank you once again for your comments on your stay at our hotel in downtown Quebec City and state that we do hope you will come back to stay with us, if only to allow us the chance to prove that we can definitely offer you the high-quality experience you seek and for which we are known to provide our guests. Kind regards!

"Surprisingly good hotel rooms."

5
Barry K, Ottawa, Canada 09/02/2018

Our king room was one of the most comfortable we have stayed in, including large, multi-directional shower stall. Breakfast area in lower level was brightly lit from multi-level windows with good food and service. Would like an alternative to valet parking but at $25 the price is not exorbitant.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Barry K, we are so grateful that you have such praising words for our hotel with breakfast included in downtown Quebec City and that you decided to share them with the whole Tripadvisor community. To begin, it is indeed possible to have the morning meal included in your room rate if the reservation is made through our website and over the phone, whether with us or the Best Western central of reservation. Although not all rates do include breakfast, it is available to every visitors that is willing to add it, at a minimum cost. Then, I am glad that our executive rooms, featuring the huge glass walk-in showers with different sprays and private corridors, were able to enhance your stay with us. To conclude, may I just mention that the rate of 25.00$ plus taxes per night of our valet service includes free, unlimited in-and-out access to your car, which means that you do not have to go retrieve your vehicle yourself from one of the public lots around, as our dedicated team of valet attendants will do it in your stead as soon as you make the request to have it brought in front, as many time as you might require it. So then, thank you once more for commenting on your stay at our hotel with breakfast included in downtown Quebec City, looking forward to welcome you back on your next trip. Best regards!

"Pretty good"

4
samirdw, London, United Kingdom 09/02/2018

I stayed last week. It's a clean, comfortable hotel - the rooms were spacious and the check-in was efficient. The staff were also quite friendly. The restaurant/bar was a little overpriced for what it was but the food was fine and service good. The hotel was also advertised at 4* but in my view, it is more of a very good 3*. On reflection, I think I would have preferred to pay a little bit extra and somewhere in the old town. It's a bit of a walk to the main sites, and there is more action there but I had a pleasant stay nonetheless.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear samirdw, thank you for sharing your thoughts on our comfortable hotel in downtown Quebec City. First, thank you for mentioning the cleanliness and comfort of our property, two aspects we prioritize to ensure a high quality stay for our customers. Another topics that I am glad you are commending us on is the friendly attitude of our staff. Every demand, every question will be handled with care and professionalism in order to enhance the time that you will spend in Quebec City. So whether you need to inquire about the many attractions our historical town hosts or need to have an equipment in your room attended to, do not hesitate to ask our front office agents, whom are available 24 hours a day 7 days a week. Speaking of the historical part of town, we are only 15 minutes from the main gateway through the fortifications overlooking the Old City, Saint-John's Gate, up Cote d'Abraham. From there, all the most famous attractions and centre of interest such as the Citadel, Battlefield Park on Plains of Abraham, Artillery Park or the several Museums are within easy reach by foot. Well, the only thing left to say is thank you again for this review of your stay at our comfortable hotel in downtown Quebec City, looking forward to welcome you once again on your future trips. Best regards!

"It's okay"

3
53reginap, Sanford, Maine 06/02/2018

Hotel is dated.. just very average, paid parking was 25.00 a Day which I think is to high...it's in a good location but defiantly needs to be upgraded .. rooms we avereage size beds were comfoable bathrooms were clean it's ok for the money but I'd of rather stayed elsewhere that parking is included and Breakfast

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear 53reginap, thank you for your comments. We are sorry we were not able to offer you the quality experience you sought and for which we are known to provide. First, I am proud to announce that we are currently revamping all our rooms by replacing every inch of carpet and tapestry, works that will definitely take care of the “dated, just average” look you noted in your review. Then, although parking is not included in our room rates, its price tag of 25.00$ plus taxes per day including valet service and free, unlimited in-and-out access to your vehicle, is quite similar to what other downtown locations offer their customer. Public parking located around our property do offer slightly cheaper rates, although not all of them allows free in-and-out access as we do. As for breakfast, it is possible to have it included in your rate if the reservation is made through us directly over the phone or via the central of reservation of Best Western. This will allow you to enjoy a complete breakfast, served every day from 7:00 either as an “a la carte menu” or an American buffet, the latter being only available following high occupancy night at the hotel, which means pretty much every morning. To conclude, I would simply like to thank you again for this review of your stay with us, hoping that you will stay with us gain on your next visit to Quebec City. Best regards!

"Great Hotel / excellent staff"

5
ChadDevereaux, Hamilton, Canada 28/01/2018

I came here because I had had such an excellent stay the year before. It was no fluke. The front desk made you feel welcomed from the moment that you came in the hotel. The rooms were large and clean. The only drawback is that the area is fairly closed down at night so you can't really walk around and see things in this part of the city.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear ChadDevereaux, on behalf of my colleagues and myself, a heartfelt thank you for sharing your great experience at our comfortable hotel in downtown Quebec City. At first, one of our main priority is to offer a caring, helpful and welcoming service to our visitors, and I am proud to read that you noted our efforts on that regards, like many previous Tripadvisor contributors did before you, such as chickydoo3 on January 17. Then, to my great despair, I must kindly disagree with your claim that the area surrounding the hotel is fairly closed down at night, as there are many great restaurants, pubs, bars, show venues and other entertainment businesses opened until late at night, even early in the morning. Even better, the Old City, the main touristic area in Quebec is only a few minutes away from our doors and also accessible by bus with several routes having stops just a block away. Well, enough disagreement! Once again dear ChadDevereaux, we thank you for this praiseful review of your stay at our comfortable hotel in Downtown Quebec City, looking forward to welcome you back on your future trips to our lovely town. Best regards!

"Friendly, Clean and Great Location"

5
chickydoo3, Moncton, Canada 17/01/2018

Stayed for a ski trip first week of January - check in was a breeze and all were helpful and accommodating even though we had screwed up our reservations - long story :) Room we received was quite large and clean - big comfy beds. Hotel was quiet and the car valet service was very fast - called when left room and van was waiting when we got to the lobby. Breakfast buffet was a full hot/cold buffet and was above average - even included some traditional Quebec items. Lots of good inexpensive restaurants around the hotel. Will be back on next ski trip.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear chickydoo3, thank you very much for these useful comments on your stay at our hotel near ski resorts in Quebec City. True that, every ski resorts are very easily accessible from our location like Stoneham, Le Relais, Mont Sainte-Anne or Le Massif de Charlevoix, as every highways leading to these sought-after resorts are either a few blocks away from our hotel or right next to it. Then, I am glad that the valet service, which we offer at the cost of 25.00$ plus taxes per night that includes free, unlimited in-and-out access to your vehicle, made for a better experience for you and your travelling partners. As you said, you only need to reach them over the phone in your room before coming down and your vehicle will be dropped right in front of our main entrance, ready to bring you to the ski resort of your choice. To end this response the right way, thank you for mentioning the quality of the American buffet, served every mornings from 7:00Am at our restaurant Bistro le 330. You may also choose from the various meals that compose our “a la carte” menu, if ever this format best suits your taste and appetite. Then, the only thing left is to thank you once again for this great review of your stay at our hotel near ski resorts in Quebec City. We will be honored to welcome you back on your next ski trip. Best regards!

"will be back again"

5
nadezhdac2018, quebec, Canada 11/01/2018

It was our second stay at Best Western Quebec, and I am sure we'll be back again, great service, amazing beds, nice location! Bravo, Best Western!! We came right before New Year Eve, first we stayed at a different hotel,but then I found a availability in Best Western-we booked at least two nights in there)) It was worthy, believe me!

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear nadezhdac2018, we are really grateful for this review of your stay at our hotel near the activities to do in Quebec City. On that particular topic, we do benefit from an ideal location in downtown Quebec City with easy access to all the various events taking place throughout the year, whether it is the Quebec's Winter Carnival, the International Pee-Wee hockey tournament, The Quebec's summer Festival and of course the New Years' Eve celebration. The majority of these events taking place in and around the Old City, it also means that you are within walking distance from most of the touristic landmarks in Quebec City such as the Citadel, Artillery Park, Battlefield Park on Plains on Abraham or the many museums and other points of interest our lovely city has to offer. You may also hop on one of the several guided bus tours that leaves right from our main lobby, allowing you to learn about the history of Quebec while choosing which sites to visit next. To conclude, well I would just like to thank you again for your great comments on our hotel near the activities to do in Quebec City, looking forward to welcome you back on your next visit. Best regards!

"Friendly, clean and affordable"

5
michelineb2018, gatineau, Canada 08/01/2018

Love this place. Perfect location for great food (try the Piazzetta - marvelous!) and great ski (Mont-Ste-Anne). Friendly staff, clean rooms and great atmosphere - it makes me want to return to Quebec

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear michelineb2018, we are really grateful that you took the time to share your experience at our hotel near the ski resorts in Quebec City with the whole Tripadvisor community. First, I am glad to read that you found our location to be perfect for foodies looking for a great culinary experience, as there is indeed several restaurants right next to our property that have creative menus made by young and imaginative chefs that create an authentic kind of cuisine, one you won't find anywhere else. The one you mention is only one example of this unique trend, with plenty others being quite more out of the ordinary and special in their concept and experience. Even better, our location allows sliding sports enthusiast to have easy access to all ski resorts in the region with our proximity to the major highways that leads to them and the availability of shuttle with pick-up right from our lobby. Highway 73 north, starting right next to our hotel on Couronne Street, will bring you to Le Relais and Stoneham ski resorts, with highway Dufferin (that merges with route 138 east) located just a few blocks away from us being the best route to both Mont Sainte-Anne and Le Massif de Charlevoix, two of the best summits in Canada. For shuttle to some of those mountains, ask our front office personnel as they will be happy to help you make all the necessary arrangements to get you there and back without any efforts. To conclude, well I would just like to thank you once again for sharing these useful information regarding our hotel near the ski resorts in Quebec City, looking forward to see you again on your future trips. Best regards!

"Great palce for winter get away in Quebec city"

4
A8406OEdianem, Laval, Canada 06/01/2018

Hotel was central to many attractions, confortable and friendly. Good choice for 1 night to even a week in Quebec city. Great room, friendly staff and good buffet breakfast. Great to have a poll to relax, in plus exercice room,

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear A8406OEdianem, it is a pleasure to read this awesome review of your stay at our hotel with gym in downtown Quebec City. True that, all our guests have free access to our gym facility that includes an elliptic, a weigh station, a Stairmaster, treadmill, bicycle and a yoga mat. The gym is located inside our indoor pool area on the main floor, right next to the front office. As you also noted in your comment, we have an on-site restaurant, Bistro le 330 that serves breakfast every day starting at 7:00 as an “a la carte” menu or an American Buffet, the latter being only on mornings following a high-occupancy night at the hotel, which means that it is available almost every day. You can also head to our restaurant for dinner and enjoy our great North American Bistro-style menu and our delicious speciality like our fish and chips or our gourmet poutines while watching your favorite sporting event that is displayed on one of our four HD screen. Switching to the other part of your review, we do benefit from a central location just a few steps away from the traditional touristic area of Old Quebec and in an up-and-coming neighborhood, Quartier Nouvo Saint-Roch, which has blossomed over the past few years into THE place to visit in Quebec City. This also means that it is still quite unknown to most of the visitors, so kind of a hidden gem that you should definitely explore further during your stay. So, one last thank you for expressing your appreciation of your stay at our hotel with gym in downtown Quebec City, looking forward to welcome you once again in the near future. Best regards!

"Keep up the good work!"

5
804urielg, San Luis Potosí, Mexico 06/01/2018

I have no single complain about this hotel. Everything was good. Location is perfect just in the edge of downton and the urban city. I would definetely recommend this hotel for family trips. The only thing I would change is the variety of the food they offer for breakfast, but it was still tasty every single morning.

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Cher Jma A, au nom de tous mes collègues, je tiens à vous remercier chaleureusement pour cet avis au sujet de votre séjour dans notre hôtel avec salle de gym dans le centre-ville de Québec. À ce propos, notre salle d'entrainement offre à nos visiteurs quelques appareils de conditionnements comme un elliptique, une station de poids fixes, un tapis roulant, un vélo stationnaire, un simulateur de marche et un tapis de yogas. Pour ce qui est de la piscine, nous maintenons sa température entre 79 et 83 degrés Fahrenheit, ce que nous considérons comme respectable pour une piscine publique et nous sommes désolés que ce ne fût pas le cas pour vous lors de votre visite. Ensuite, nous sommes effectivement placés dans un quartier très vivant qui est maintenant l'endroit par excellence de la ville de Québec avec ses nombreux restaurants aux menus authentiques et modernes, des pubs et des bars aux concepts loufoques comme par exemple un bar-arcade inspiré des années 80 et un salon de jeux vidéo, sans compter les nombreuses salles de spectacles et les boutiques locales. Le vieux Québec est aussi très facile d'accès à partir de notre établissement, avec une quinzaine de minutes de marche nous séparant de la porte Saint-Jean, l'entrée principale de la vieille ville. Pour conclure j'aimerais simplement vous remercier de nouveau pour ces commentaires utiles au sujet de notre hôtel avec salle de gym au centre-ville de Québec, en espérant avoir la chance de vous revoir lors de votre prochain voyage. Bien à vous!

"Description and appreciation of the room."

4
jeanlouisf2018, Joliette, Qc, Canada 05/01/2018

A very good hotel close to main attractions in the city and at a good price; no noise and good neighbourhood;the room was quite large if we compare to most hotel we stayed in. the shower large and very spacious; a good sink very clean and quite handy; the toilet was not noisy and of right size; a good cloiset for hanging our garments; a fair size fridge for food and cold drinks. A TV of good size and a large writing counter, Over all a cool room !!!

JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear jeanlouisf2018, thank you for your comment on your experience at our comfortable hotel in downtown Quebec City. First and foremost, I could not agree more with you that we are located in a great neighborhood, actually in THE new trendy place in Quebec City, Quartier Nouvo Saint-Roch that is filled with great eateries offering original menus created by a new generation of talented chefs, all of them offering a different culinary experience that you won't find anywhere else. In addition, funny concept bars and pubs, show venues displaying performances from various kind of artists, local boutiques of all sorts and other attractions are contributing to the young and vibrant atmosphere you will experience while strolling around our hotel. Second, thank you for mentioning the numerous features our visitors will find in our rooms, although I do believe that the huge shower you mention are actually the highlight of our “Executive” rooms, not one present in all our accommodation. Otherwise, every other item you mention is standard equipment in every single one of them and we also put at our visitors' disposal an indoor pool, a gym and of course a free high speed WIFI connection to the web that is available throughout our property. Well then again thank you so much for expressing your thoughts on your stay at our comfortable hotel in downtown Quebec City, looking forward to see you again on your next trip. Best regards!

"Meh."

3
MNO, Georgia 01/01/2018

Have stayed in BW Plus hotels before. Nothing "plus" about this one. Walking distance to Old City is best feature.. Had to ask for more cups and coffee every day of our stay. Housekeeping never changed sheets or vacuumed room- and it needed it! Expected breakfast as it was a plus hotel- not included. Website said there was a hot tub. There is not. Front desk staff was very nice and helpful with questions. Valet staff was prompt.

"Good staff, noisy rooms"

3
matheub2017, Mirabel, Canada 29/12/2017

One night stay during Christmas break. Great service from hotel staff. Our room was noisy and we had to wait about 10 minutes to get an elevator at check-out time, so try to plan accordingly because there is only 2 elevators. Also don't expect a Jacuzzi, they removed it and now it is pool only, disappointing when you expect having some relaxing time in hot water.

"Nice hotel close to the Bridge and downtown"

4
DASA0001, Quebec City, Canada 29/12/2017

I recommend this hotel for all business matter in Quebec and for summer vacation as the pool is outside. Close to the cycling road and still propose a view of the bridge. This hotel is still new so all rooms are very confortable.

"Good"

5
ashisha371, Mississauga, Canada 29/12/2017

Good.Overall stay was satisfying. Very good location.Staff very helpful.Overall my stay was awesome. Christmas is also good. I liked the service of hotwel. Near to train station, bus station. Only parking is chargeable

"Very good stay"

4
trvlbug99, Winnipeg, Canada 28/12/2017

The staff at this hotel are VERY good. They were all very friendly and the front desk staff were very helpful in showing us on a map where we needed to go. The hotel is relatively close to the old city and a cab is less than $10 if you cannot walk. It was extremely cold when we were here so we took a cab quite often. The room was very clean and the bed was comfortable. I absolutely loved the rain shower head and the shower itself was gigantic. The carpet looked a little dated, but it was still clean. I did enjoy a muffin from the cafe every morning. It was fresh and moist. It very convenient to get a little snack in the morning without having to go to a restaurant or leave the hotel. I would not hesitate to stay at this hotel again and would have no trouble recommending it to others.

"great stay!"

5
User 24/12/2017

very professional, kind, and courteous front desk and valet service staff made us feel welcome right away. A complaint about the room not being well cleaned was dealt with promptly and courteously and exceeded our expectations.

"AVERAGE HOTEL"

3
User 22/12/2017

Kind of an odd location. The parking valet service is excellent. The rooms are too small and this includes the bathrooms. The coffee shop does not offer enough choice for usual items found in such a place. Would choose another BW in Quebec City the next time I am there in February 2018. Noisy heating system.

"Very Nice"

5
Paula969, Winnipeg, Manitoba, Canada 17/12/2017

We spent 5 nights @ the Best Western Plus City Centre in September. It was a very last minute trip & reasonable rooms were hard to come by. We have stayed at many Best Western Hotels across Canada & have never been disappointed so when this one popped up on my search, we booked. Once again, I wasn't disappointed. Rooms were clean & comfortable. Staff was very pleasant & although you paid for the valet service, it was well worth it. When I was first looking for a hotel, I wanted something closer or right in old Quebec, but I was so glad I booked one a little further. It was about 2.5km to Old Quebe. We walked every day. It gave us the opportunity to explore places that we would not have if we would have driven everywhere. What an absolutely beautiful city. Safe to walk around in at all hours, clean & friendly. I fell in love with Quebec & can't wait to go back. We are planning to go back next fall again & will book at the Best Western Plus Centre/Center-Ville.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Paula969, on behalf of all my colleagues and myself, a warm and heartfelt thank you for filing such a praiseful and complete review of your stay at our affordable hotel in downtown Quebec City. First, I would like to make a slight correction to the distance you claim separates us from the Old Quebec City, the main touristic district. The 2.5Km more represent the distance between us and the ferry, which is the furthest point of the touristic area. Actually, the exact distance from our front door to the primary entrance to the touristic area, Saint-John's gate, is 1.1Km, so roughly a 15 minutes stroll up Cote d'Abraham. Right next to Saint-John's gate you will find the Parliament, the Battlefield Park on Plains of Abraham, the Observatory and you are real close to all the other famous point of interest in Quebec City. Then, I am thrilled that you found our valet service was well worth its 25.00$ plus taxes per night price tag that includes free, unlimited in-and-out access to the vehicle. With your car accessible at all time, it allows you to simply hand your keys to our caring valet attendants, as they will take your car to one of our secured lot. Whenever you need to have your vehicle brought to the front entrance, just need to call from the phone in your room and give your coupon number, allowing our valet only a few minutes to retrieve it, remove the snow and keep it warm for you to drive away in the sunset. Well then, the only thing left to say is, once again, thank you for your comments on your stay at our affordable hotel in downtown Quebec City. We are eagerly waiting to welcome you back on your next trip to our beautiful city. Best regards!

"Excellent Hotel"

5
JeromeChret2017, St. Catherines, Canada 14/12/2017

I had a great stay at the Best western hotel in Quebec City. The rooms are clean and non-smoker. Lots of space as well in the room and good sized TV. The bathroom was very large and has a big shower which is very welcoming. I would strongly recommend this Hotel to anyone who is staying in Quebec City.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear JeromeChret2017, thank you so very much for this compliment-filled review of your stay at our comfortable hotel in downtown Quebec City. We definitely offer our visitors a high-quality product that is both comfortable and functional with our high-end features in every rooms such as 40' HDTV with a diverse selection of bilingual channels and pay-per-view movies, Keurig K-Cup coffee maker with a free selection of regular coffee, decaf or green tea, Danby mini-refrigerators and of course, a free high-speed WIFI connection to internet available throughout our property. As for the room you occupied, I must assume it is one of our executive rooms which main feature is its huge walking shower with rain drop style shower head. Another great aspect of this room type we call “executive” is that they are in a private corridor only accessible to guests staying in them, guaranteeing an even quitter stay. Other than providing our guests with premium-quality rooms, one of our other priority is to make sure that the environment in which our guests will be staying is spotless. Daily cleaning of every occupied rooms is the first step towards achieving this goal, a service that can be customize to the preference of each visitors. To that effect, a form is placed in every rooms that you can fill-up to specify what needs to be attend to, like just vacuuming the floor, changing the sheets, picking up the trash or simply refusing the service. You may also indicate by what time you want the room to be serviced by, assuring you a clean and comfortable room to come back to after a long day exploring the city. To conclude, I would simply like to thank you once more for this great comments on your stay at our comfortable hotel in downtown Quebec City, looking forward to welcome you back on your next trip. Best regards!

"Good value"

4
travel_alli, Toronto, Canada 12/12/2017

Really pleased. The location is very convenient and our room was really nice and clean. Only complaint would be that the room was very hot even when we reset the thermostat to the lowest temperature option. But when we called the front desk to ask about it, they brought us a fan, which made a big difference. Very good service.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear travel_alli, we are grateful that you took some time to share your appreciation of our good value hotel in downtown Quebec City. First, we strive at offering our customers a high quality product at very competitive rates and we are proud to see that our efforts made for a great experience for you and your travelling partners. One of our main priority to achieve this goal is our to offer a caring and helpful customer service to all our visitors, and our personnel is therefore dedicated to make everything in their power to make sure that your stay is as pleasant as can be, like having a fan brought up to your room if the heating system does not properly work. We then strongly suggest to our customers not to hesitate to seek their assistance for whatever query or demand they may have during their stay. On a different topic you mention in your comment, I could not agree more with your statement regarding our convenient location. Not only are we just 15 minutes walking distance away from the Old Quebec and all the main touristic attractions, but the area surrounding the hotel, Quartier Nouvo Saint-Roch, is without a doubt THE new trendy place in Quebec City with many authentic restaurants, original concept bars and pubs, local boutiques, show venues of all sorts and theatres, just to name a few. This means that staying at the Best Western PLUS City center Quebec gives you the opportunity to benefit from a huge variety of services and entertainment while residing within easy access to the more traditional touristic area in Quebec City. Well then, I think this completes my response to your great review of your stay at our good value hotel in downtown Quebec City. We hope you will join us once more on your next trip to beautiful Quebec City, l'Accent d'Amérique. Best regards!

"Great service, comfy room"

5
mariannesF2182MN, Montreal, Canada 11/12/2017

We were really pleased with the service received at the reception for both check in and check out. The room was clean and the beds comfy. Decorated with taste and seemed recently renovated. I suggest you join their membership for some little extra, always nice to have!

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear mariannesF2182MN, it is a pleasure to read such a positive review of your stay at our recently renovated hotel in downtown Quebec City, for which I would like to warmly thank you. It is true that the hotel received some major improvements over the past couple of weeks, with the pool and gym area getting a look upgrade and one of our elevator a much needed remake, both endeavor now completed and installations fully available to our guests. Also getting a major relooking, every single room is being remade with new carpet and tapestries in order to address some issues brought up by previous guests and to keep them up-to-date, while of course maintain the classic and welcoming-style that made our reputation. These major works should be done by mid-May 2018. One thing that won't change though is our high-quality bedding, which comfort is due to the use of natural memory foam mattresses and silky, deluxe triple sheets linen that combines both comfort and cleanliness, as they are way easier to clean than the regular duvet used in many hotel around the world. To conclude, I am grateful that you suggest other Tripadvisor users to join our reward program, Best Western Rewards, that does provides its member with many advantages such as early check-in, late check-out, welcome gifts and many more while making every stay worth hundreds of points that you can exchange for free nights or Best Western Gift cards, but also for a vast inventory of items and gift cards from our many retailing partners. Well, with that said, the only thing left is to once again thank you for sharing your appreciation of our recently renovated hotel in downtown Quebec City, hoping that you will choose to stay with us again on your next trip to our beautiful city. Best regards!

"NICE BUT PET ODOR..."

3
195benoitc, Sherbrooke 04/12/2017

Good location in lower downtown Saint Roch, Nice Staff Excellent Service, Big Spacious Room, Plenty of Services in building or near Hotel few minutes of walk, Near St Joseph Street for Shopping and Resto, but bad Pet Odor hidden with perfume in my room...

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear 195benoitc, we are grateful that you took the time to file such a thorough and helpful review of your stay at our hotel in Quartier Nouvo Saint-Roch, in the heart of downtown Quebec City. This ideal location allows our guests to benefit from all the service they would require during their stay, from pharmacies to corner stores to local boutiques and restaurants, there is something for every needs in our neighborhood, which became over the last years a very trendy district in Quebec City, welcoming many entertainment-oriented businesses to its core like an Egame lounge, a Japanese themed boutique and an 80's arcade-style bar, all contributing to the young and energetic ambiance you will experience while strolling down Saint-Joseph Street and other smaller streets. Then, thank you for commending our caring and helpful staff, a feature of our establishment that usually receives compliments from Tripadvisor contributors, such as dentist2011 on November 29. To conclude, I would like to apologize for the situation you describe concerning the odor that you noticed in your room, which you say came from the presence of a pet in the room you were occupying. Although we do allow cats and dogs in our rooms, the fee of 15.00$ plus taxes per night we charge to guest travelling with their pets covers for the extra cleaning that is undertook after every departure of such visitors. This thorough and scrupulous cleaning is mandatory for every room that welcomed pets and has for objective to not only prevent allergic reactions from future guests, but also to eradicate any unpleasant odor that may result from this presence. We sincerely apologize for this unpleasant situation. I would like to mention that, following several comments about an unpleasant odor emanating from the carpet in our rooms, the decision was made to replace all of them, an endeavor that is ongoing and that will be completed by the beginning of May 2018. So, once again, thank you for your comment on your stay at our hotel in Quartier Nouvo Saint-Roch, hoping you will renew the experience on your next visit to beautiful Quebec City, l'Accent d'Amérique. Best regards!

"Good value"

4
dentist2011, Brisbane, Australia 29/11/2017

Good sized rooms with comfy beds. The staff were very friendly and helpful. There is an excellent variety of restaurants and cafes within a short walking distance of the hotel, even a laundromat on the next corner.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear dentist2011, thank you for your comments on our affordable hotel in downtown Quebec City. We are proud to cater to the needs of the modern travelers, whether they are on a business trip or vacation, whether they travel alone or with the whole family, by providing them high-end equipment and products, coupled with a caring and professional guest service. For the latter, we have personnel on-site 24 hours a day 7 days a week whom are always happy to put their knowledge and helpful attitude at your disposal in order to make sure that your stay is as pleasant as can be. Some aspect of your stay don't seem to be up to your expectations, you would need something you forgot to bring with you or have a question regarding the many touristic attractions or services in the vast region of Quebec, do not hesitate to seek their assistance. Speaking of services available in Quebec City, it is accurate to state that we are next to plenty of great restaurants and café, but our neighborhood, Quartier Nouvo Saint-Roch is also filled with bars and pubs, show venues and theatres, local and themed boutiques, all contributing to the young and vibrant atmosphere you will enjoy while staying with us. Even better, it will only take you 15 minutes by foot to reach the historical district, or a short bus ride from one of the many stop surrounding our property. In fact, we are located on the edge of the single biggest bus stop in Quebec City, Place Jacques Cartier that gathers routes leading to the furthest corners of the city which renders traveling without your vehicle a real charm. Guided city tours are another way to commute through town, especially if you are visiting Quebec for the first time and do not want to miss one single touristic site. Ask our front office agents for details and to make reservation. To conclude, well I think I only need to thank you once more for this helpful review of our affordable hotel in downtown Quebec City, ;looking forward to welcome you back during your next trip to our beautiful town. Best regards!

"Great Value!!"

5
User 27/11/2017

Wonderful clean and comfortable room! Excellent check in experience with Christian and he even had a little gift for our dog Bailey! They also have a map with some green areas for Bailey and a list of contacts numbers for vet, grooming and pet food stores nearby! Excellent price, location, would definitely stay again! Thank you!

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Cheers2011, thank you so very much for this great review of your stay at our pet friendly hotel in downtown Quebec City. Indeed, little fury family members, commonly known as pets, are welcome at our hotel, preventing our guests from having to leave them behind while on vacation. With a nightly fee of 15.00$ plus taxes to cover for the extra-cleaning required to ensure that future customers won't be bothered by the presence of your dog or cat, it also comes with a welcome-gift that contains some treats along with poo-bags (see the trend here) as well as some useful contact to some services for your animals like veterinary and grooming. A map of the surroundings highlighting the nearby parks, including a dog-friendly park is also handed to you upon arrival. Switching to a different topic, I am glad that your check-in experience with our front office agent Christian was that great, a feature of our establishment that we are really proud of and for which we often receive praising comments. Available 24 hours a day 7 days a week to answer any question or demand, we strongly advise you don't hesitate to seek their help if you think their caring attitude could improve the quality of your stay, as they are dedicated to make sure that you and your travelling partners are enjoying your stay to the fullest. So, with that said, I would just like to thank you once more for your comment on your stay at our pet friendly hotel in downtown Quebec City. We will be honored to welcome you back on your next visit to beautiful Quebec City, l'Accent d'Amérique. Best regards!

"Great hotel, great price,great breakfast!"

5
660kimberly, Montreal, Canada 27/11/2017

I have stayed in this hotel several times and have always been happy with my experience. The Lobby area is clean and updated. The staff are friendly and very helpful. There is an indoor pool in this hotel. The pool area is clean, pool water is warm and clean. Our room with a king-size bed, was clean and of a good size. Our king size bed was large but very comfortable. The bed linen was new and of good quality. The bathroom was a good size, The water pressure and temperature was good . There are a nice supply of bath products offered. This hotel offers a great free breakfast to there guests. This is a real good breakfast,not just toast and dry cereal! This hotel is walking distance to old Quebec. There are several nice affordable restaurants in the area . We paid 100.00 for our room with a king size bed. This is a very good price for the area. I love this hotel. This is my go to hotel when I am in the Quebec city area. You will not be disappointed book this hotel.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear 660kimberly, on behalf of all my colleagues and myself, I would like to express our sincere gratitude for this thorough and accurate review of your stay at our comfortable hotel with heated indoor pool in downtown Quebec City. Actually, this review is so complete that I am having a hard time finding useful information to add to it, but I do have to justify my salary so I'll give it a shot. First, I would like to mention that our rates are indeed more than reasonable for a location in the centre of a touristic destination like Quebec, but they also vary according to the laws of supply and demand that the daily market dictates. Therefore, we recommend our visitors to look for the many promotions available for our property, whether they can be found by calling the hotel directly, on our website, through the Best Western central of reservation or via one of our many partners like Expedia or Booking.com. Speaking of promotions, we do have some rates that will include breakfast, allowing you to start each day of your stay with a complete meal from our restaurant, Bistro le 330. Starting every day at 7:00Am, enjoy a delicious meal either from our “a la carte” menu or our American buffet, the later only available when hotel occupancy is high enough. Diner is also available every day between 5:00 and 10:00 in a North American Bistro-style menu with varied dishes like tartars, gourmet salads, thin crust pizzas, vegetarian meals and of course poutine, with many of those available with gluten-free ingredients. One last thing I would like to specify is that we do have a heated indoor pool available to all our customers, along with a gym. The pool area was recently revamped and is now fully functioning. The only major change is that the Jacuzzi is now history, as it was replaced by some additional seating. Well, I think that other Tripadvisor users will find any useful information on our hotel with heated indoor pool in downtown Quebec City in your review, so I would simply end this response by thanking you warmly once more for sharing it to the benefit of all travelers using this site, hoping that you will be back soon. Kind regards!

"Very nice experience"

5
Carolle L, Quebec, Canada 21/11/2017

My husband and I sincerely recommend this hotel. The hotel staff is very nice and helpfull. The room with a king size bed, bathrobes and all the amenities was very comfortable. Breakfast was very good and a huge variety of food; fruits, eggs, omeletes, pancakes with delicious maple sugar sauce, a real delight plus all other sort of goodies.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Carolle L, in my name and those of all my colleagues, I would like to thank you warmly for filing such a thorough and positive review of your stay at our hotel with breakfast included in downtown Quebec City. Breakfast can indeed be included in your room rate, although not all rates do include it, allowing you and your travelling partners to start the day with a complete meal, whether from our varied “a la carte” menu or the American buffet. Both are available at the hotel's restaurant, Bistro le 330, every day from 7:00Am. Then, the room with the king size bed you and your husband seemed to have loved so much must be one of our executive rooms that features our huge walk-in glass showers and are located in a private section of the hotel. This room type is available through all channels like our reservation line, website, Best Western Central of reservation and all our partners' website like Expedia and Booking.com. One last thing, I am proud to add your review to an already long list of Tripadvisor contributors that commended our polite and caring employees, like Tony740406 on November 14 who was pleased we were able to check him in earlier than the normal check-in time which is 3:30Pm. Well then, I think that there is not much else to say other than to thank you once more for reviewing your stay at our hotel with breakfast included in downtown Quebec City with such praising words. We are trusting you will staying with us again on your next visit to beautiful Quebec City, l'Accent d'Amérique. Best regards! Jean-Pierre Gagne – Hospitality and Guest Experience Manager

"Excellent Value Hotel With Good Location."

5
Tony740406, Clarkston, Michigan 14/11/2017

We booked this hotel for one night pre-cruise. Arriving at 2:00pm our room was immediately available even though the book in time was 3:00pm. Reception was straight forward as we had prepaid. Our room was a good size, clean and nicly laid out. It was a little dark so most of the lights around the room had to be switched on. The pod coffee maker and coffee / tea provided was nicly flavoured and the machine worked well. The desk provided helpful information on how to use local bus transport to Montmorency falls. This was very helpful as very few people speak English as we found out when shoping and on the bus. Access to old city takes about 20 to 30 minutes mainly uphill. The hotel rate was extremely reasonable and would advise using Trip Adviser and Hotwire search engines for the best deals. We were also able to leave our luggage with concierge, leaviing us more time to view the city.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Tony740406, thank you for your comment on your stay at our hotel near the cruise terminal in Quebec City. On that particular topic, our hotel is the ideal destination for cruise passengers, whether they are embarking or leaving the cruise ship, as we are very easily accessible both from the cruise terminal, uniquely located in the heart of the historical district, and the Quebec International Airport (YQB). Every licensed taxi have a flat rate to and from the airport for our location of 35.00$ plus taxes, with the ride to our from the cruise terminal should cost around 7.00$ to 15.00$, depending on the traffic that can be quite heavy when there are several vessels anchored to the pier at the same time. Then, on a different subject, we are proud to offer a superior customer service to all our visitors, which not only means that all our front office employees and valet attendants have a good enough level of English to easily communicate with our international clientele, but they will also do everything they can to acquiesce to your demands, including of course finding a suitable room that is ready even if you do arrive earlier than the regular check-in time at 3:30Pm. If ever we would be unable to check you in a room upon your arrival at the hotel, our secured luggage room is free of charge for all travelers staying at our hotel. Same if you want to further explore Old Quebec City after the check-out time at 12:00Pm. Speaking of the Old Quebec, we are located just 1.1Km away from the main entrance to the touristic district, Saint-John's gate, so even if you are right about the hill that you need to climb in order to reach that area from our hotel, it should not take you more than 15 minutes to do so. A 30 minute walk will actually get you right on Terrasse Dufferin where the famous Chateau Frontenac stands tall and fro where you may take a peek at the breathtaking view of the majestic Saint-Lawrence River. To conclude, just want to thank you again for this great review of your stay at our hotel in downtown Quebec City, hoping that you will join us again on your next visit to our lovely corner of Europe in America. Kind regards!

"Surprise great place for great price!"

5
Theaviatorman16, Grand Manan 09/11/2017

This hotel is a wonder to me personally. The price point is low, the quality is high and the rooms are excellent. Checking in with the very friendly front desk is a delight as you are treated well in English or French. The rooms are familiar but above average for a much more expensive hotel. Furniture is put in proper well though out places, the beds are comfortable, closet works well, bathroom is very clean and european feel comes to mind as you enter the shower. Careful thought has clearly been put into this hotel. While the hotel is in the actual city it is not the greatest location, as the entrance may leave some travellers wondering is this my hotel? In any event this is an excellent stay for business and pleasure travellers.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Theaviatorman16, we are really grateful that you spoke of our affordable hotel in downtown Quebec City with such praising words. First, it pleases me greatly to read that you found our rate quite cheap compared to the high-quality product we provided you with. All our rooms do answer the various needs of the modern travelers, whether they are here on business or for leisure, with practical features like Keurig K-Cup coffee makers, Danby Mini-refrigerators, 40' HDTV with a great varied selection of channels both in French and in English as well as many pay-per-view movies and of course, a complimentary high-speed WIFI connection available everywhere in our property. Second, we take great pride in welcoming our visitors with a superior service, which is carried-out throughout your stay by our bilingual and caring front office personnel that are available 24 hours a day, 7 days a week to make sure that every question is answered and that the little issues that could occur are properly address. We strongly encourage you to seek their assistance whenever you feel the need and without any hesitation. To conclude, I must admit that I respectfully disagree with your claim that we are not in a great location, as the hotel's neighborhood, Quartier Nouvo Saint-Roch is THE new trendy place in Quebec City with great restaurants, original and creative concept bars and pubs, show venues and other attractions while still just a 15 minutes walking from the touristic are of Old Quebec. Again, our front desk agents will be happy to share their deep knowledge of the city with you and your traveling partners to maximize your time spent in our UNESCO's World Heritage Site. Well then, the only thing left is to thank you once more for your kind words on our affordable hotel in downtown Quebec City, looking forward to welcome you back during your future trips to beautiful Quebec City. Kind regards!

"Superb Hotel."

5
heinkel1, Dymchurch, United Kingdom 08/11/2017

stayed here for a few days.lovely hotel and staff.good quality.daily room service.own bar and diner. (basic food. but plenty and good quality) breakfast diner. thease are run as a franchise, so pay pro rata. again vast selection and fair price..close to city centre. and a short taxi ride to Old Town.quaint narrow streets. battle of Wolfe and Montcalm took place here.lovely views from Citadel Plaza.worth the visit. try it

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear heinkel1, on behalf of all my colleagues and myself, a heartfelt thank you for filing such a compliment-filled review of your stay at our hotel near Old Quebec City. True that, our hotel is just a short walk away from our doors, roughly 15 minutes without breaking a sweat, although there is a slight hill to climb, or an even shorter bus or taxi ride. As for the Site of the historic battle between Wolf and Montcalm that was fought in 1759, it took place on Plains of Abraham that are just a little further, about 20 minutes walking from our establishment. It is also located next to the Citadel that indeed gives you a breathtaking views on the Majestic Saint-Lawrence River, among other viewpoints. Then, as you also accurately noted, there is a great bar in our hotel situated in the Café in, the Coffee shop located on the hotel's ground floor. The bar is a perfect place to end your day by enjoying a glass of wine from our “by the glass” selection, a pint from one of our draft line or an original cocktail, some created by our professional baristas. We also have an on-site restaurant, Bistro le 330 that serves breakfast every morning from 7:00 and diner between 5:00 and 10:00. To conclude, I am thrilled to read that you commended us on two of our main priorities here at Best Western PLUS City Center Quebec, guest service and room cleanliness. To ensure a high level of comfort each and every day of our visitors' stay, occupied rooms are cleaned on a daily basis and it is also possible to let us know by what time you would like your room to be serviced by so that you may come back to a tidy room. You may do so by contacting our caring front desk employees, which are also available 24 hours a day 7 days a week to answer any question or query that may enhance the time spent with us so do not hesitate to seek their assistance for anything. So again, thank you for sharing your thoughts on your stay at our hotel near Old Quebec City, hoping that you will renew the experience on your next visit. Best regards!

"Clean, comfortable, and great location"

4
Pam v, Calgary, Canada 07/11/2017

This Best Western is in a good location. It is definitely within walking distance of the old city (within 2 kilometers). If you get a taxi it is about $8. Uber was about $5. Taxi to and from the airport is $35. The hotel is a block from Saint Joseph Street where there are many restaurants, pubs, and cafes. We were given suggestions of many places to eat, we tried many of them and were very pleased. The tips were spot-on. The rooms were large. There were 2 queen sized beds. I was traveling with a group of 6 friends and we all wished we could take home the beds and pillows. We all agreed that the beds were the most comfortable we had slept on. And you would be hard pressed not to find at least one perfect pillow. You were given shampoo, conditioner, lotion, a makeup removing wipe, and disposable shower cap. The showers were easily adjustable to your preferred heat and the force of the spray was perfect. We stayed 5 nights and it was very quiet all nights. Even the traffic noise was very minimal. The café in the hotel was as good or better than any around the area. The croissants and muffins were fresh and tasty and they had the best spiced pumpkin lattes I have ever had. The coffee was also superior in quality and taste. The restaurant offers a full buffet. The buffet was well-stocked and offered the usual breakfast fare. I was able to order just the cold buffet for a reduced price. It was also good to find out that you could order eggs as you like as part of the buffet. The only downside was that due to renovations the pool, hot tub, and workout areas were closed and not accessible which was disappointing. Best Western offers a clean and very comfortable room and is a good value. I would definitely stay there again.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Pam. I could not say how grateful I am that you filled such a thorough review of your stay at our full-service hotel in downtown Quebec City. Actually, if every comments posted on review sites such as Tripadvisor were all that complete and accurate, I would be unemployed. Still, I think I can find a few points to add to it in order to justify my salary. For example the beds, which comfort is due to the use of natural memory foam mattresses and deluxe, silky-feeling triple sheets linen in all our rooms, whether king or queen size. Then, in addition to the American buffet breakfast available at our restaurant Bistro le 330, an “a la carte” menu is also served every weekdays between 7:00 and 11:00 and until 12:00 during the weekends. You can also have dinner there every evening between 5:00 and 10:00 with a delicious North American Bistro-Style menu that includes tartars, thin crust pizzas, burgers and of course, Quebec's famous dish: Poutine! Well, I think the only complement I would like to bring to your review is to apologize for the pool and the gym being unavailable during your stay, as we had to undertake major construction works to keep our installations up-to-par with our high level of quality you describe for other aspect of our establishment. This endeavor will be completed on the last week of November at the latest. So again, thank you for this complete and precise review of your stay at our full-service hotel in downtown Quebec City. We will be honored to welcome you and your friends once again on your next Quebec City escapade. Best regards!

"Comfortable and Conveniently Located"

5
IanSydney2014, Sydney, Australia 06/11/2017

We stayed here for one night and loved it. The room was clean and spacious, the beds and pillows very comfortable and the staff very friendly. The hotel is also conveniently located and the old town and restaurants are close by.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear IanSydney2014, thank you for filing such a compliment-filled review of your most recent stay at our hotel near good restaurants in downtown Quebec City. On that particular topic, although we do have our own on-site restaurant, Bistro le 330, which serves both breakfast and dinner every day, many great eateries are located all around our neighborhood, Quartier Nouvo Saint-Roch. Over the past several years, the area has transformed from an ordinary neighborhood to THE new trendy place to visit in Quebec City, still unbeknownst to most visitors who only have eyes for the Old Quebec, one of the main touristic attraction in North America, that is not that far either. In addition to the delicious restaurants, you will come across original-concept bars and pubs like an Egame lounge, an 80' Arcade-themed pub, a Japanese culture-inspired resto-boutique and several show venues and other authentic boutiques, all contributing to the young and festive atmosphere you will experience while staying at our property. To maximize your time spent exploring this thrilling area, I strongly suggest you seek the assistance of our bilingual front office employees, as their knowledge of the city's many landmarks and attractions represent the most efficient tool you could dream of. They will be more than happy to share with you their preferred tables that would best suits your taste, make reservation for you and even tell you the best means of transportation to reach the chosen destination. Their friendly attitude can also be put to work for any demand you may have regarding our hotel itself, as they will go above and beyond the call of duty to make sure your stay with us is up to your expectations. With that said, I think the only thing left is to thank you once more for this great comment on your stay at our hotel near good restaurant in downtown Quebec City, looking forward to welcome you back on your next visit to our lovely town. Best regards!

"Quick but pleasant "

4
CRNeoTravel, San Jose, Costa Rica 01/11/2017

As I had hay one night I fell really disappointed of not being able to really know the hotel. Really comfortable. Just one little detail water on shower not hot enough, but warm still. Really nice facilities, strategic situation

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear CRNeoTravel, thank you for those kind words on our comfortable hotel in downtown Quebec City. First, I particularly like the adjective you used to describe our geographic situation: strategic. We indeed benefit from a prime placement for any kind of visitors, whether they are travelling for business or leisure, as our establishment stands in the heart of the new business district of Quebec, Quartier Nouvo Saint-Roch that host many new-tech companies like Ubisoft, Frima, Beenox, as well as internationally renowned learning center like E.N.A.P. (National School for Public Administration) and I.N.R.S. (National Institute for Scientific Research). Even better, the Quebec Convention Center is just a short bus or taxi ride away or a 15 minute walk up Côte d'Abraham. Tourist will also find our hotel to be conveniently located, just 1.1 Km away from Saint-John's gate, the main entrance to the historical quarters of Old Quebec City and all its famous landmarks like the Parliament, the Citadel, the Battlefield Park on Plains of Abraham, the Observatory, many Museums and other touristic attractions that makes Quebec City so famous around the world. Also easily accessible from our hotel is the main train and bus station in Quebec, Gare du Palais, the Cruise Terminal uniquely located in the heart of Quartier Petit Champlain, the oldest part of Quebec City and the Jean-Lesage Airport (YQB) that can be reached by taxi with their flat rate of 35.00$ from and to any downtown location. To conclude, I truly hope that you will have the opportunity to stay with us again, for a longer period this time, in order to fully appreciate the comfort of our facilities. So again, thank you so very much for filing this review of your stay at our comfortable hotel in Downtown Quebec City. Best regards!

"Very nice hotel"

5
Renee W, Niagara Falls, Canada 28/10/2017

I stay at this Best Western Plus Quebec City Centre Hotel in October from the 23rd through the 27th. It has very friendly helpful staff. The room was above my expectations. Comfortable king bed and quiet area of the hotel. The dinner at the hotel restaurant that I had was the Penne Carbonara and it was excellent. Very creamy like the French gourmet chefs would make. The location of this hotel was very good as well. I would definitely recommend it.

"End of cruise stay in Quebec City"

5
Bonnie R, Onoway 28/10/2017

The hotel was very nice and located close to the cruise ship terminal. It was reasonably priced for a hotel in Quebec City. The staff are very friendly and were able to provide answers for any questions we had. The free WiFi was a great bonus to us as well.

"Good location and good value"

4
camiloq839, Quebec, Canada 28/10/2017

I stayed in the hotel for 4 nights, the price was good and the rooms were clean. It is at walking from the old Quebec city so it is a good place to visit Quebec city. Be aware that their parking is valet parking only.

"A pleasant stay"

4
User 27/10/2017

We stayed for five nights on a little vacation. When we booked it, it said it was in city centre. But is actually about 2 kilometres from Old Quebec. However, it is in a trendy area with lots of trendy shops and restaurants. We took a Hop-On Hop off tour and one of the bus stops was a three minute walk. So all is good. Breakfast was extra at about $35 for two and parking is $25 per day.

"Great stay before cruise"

4
196richardz, California, United States 26/10/2017

Hotel, staff, and restaurant were great. Even got a goodie bag for being a BW member. Just be careful with businesses around the hotel. If you pay in USD they will probably rip you off by not giving you the correct conversion to CAD.

"Great stay!"

5
User 25/10/2017

Excellent hotel, clean and great staff! Staff communicated in both French and English. Easy access from the highway. There are several restaurants in the vicinity as well good shopping. Taxi rides into the old city were less than $10. The hotel was recently renovated, so everything is new.

"Not Up to Expectations"

2
Stu P, Fergus Falls, Minnesota 22/10/2017

This hotel has no parking what so ever. Was required to turn over keys to valet or to find a public parking ramp. No breakfast included. Place was overrun with tour busses and we could hardly get in. Room itself was clean and comfortable. Staff was friendly and helpful., but hard to believe this is a BW??

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Stu P, thank you for your comment. I would like to apologize though for having failed in offering you the quality stay you sought. First, although breakfast is not included in all our available rates, it is possible to include it in your reservation at a low cost when booking directly through us over the phone, on our website or with the Best Western's central of reservation. Concerning the parking, we do have on-site parking, as you mentioned in your review. Our valet parking is offered at the cost of 25.00$ plus taxes per night with free, unlimited in-and-out access to your vehicle. We do feel this is the most convenient option to leave your car in a secured location, as this prevents you from having to retrieve your car yourself each time you would require it, as our dedicated valet attendants will do it in your stead and will drop it right in front of our main entrance. If ever this still does not seem to fulfill your needs, you may seek the assistance of our front desk agents or our valet attendants, as they will be happy to highlight the location of several nearby public parking on a map of the area, an option that may be more suitable for you. Then, I would like to mention that the brand we represent, Best Western PLUS, has very strict and high standards of quality that we are proud to uphold, a statement that is confirmed by regular inspection of the hotel both by representative of the brand and independent inspectors. For example, one of the main objective of Best Western International is to provide a superior customer service, which is an aspect of your stay you commended us for. To conclude, I would just like to thank you again for sharing your thoughts on your stay with us, hoping that you will give us a chance to prove that we are indeed worthy of the brand we represent so proudly by staying with us again on your next trip to Quebec City. Best regards!

"Happy Traveler"

5
happytraveler34652, Spring Hill, Florida 17/10/2017

Best hotel stay ever. Kind, helpful staff. Clean, quiet room, great bathroom. It's a bit of a walk to old town but easy to taxi. Breakfast buffet was really good and all the staff was great. Quebec was a wonderful vacation, this hotel only made my trip better.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear happytraveler34652, we are grateful for filing such a commending review of your stay at our hotel with breakfast included in downtown Quebec City. As a start, we do have many rates that includes a full breakfast every morning of your stay with us, but they are only available through us directly over the phone, on our website or via the Best Western central of reservation. By including the breakfast in your room rate, you will make sure to start your day with a delicious meal that you will select from our “a la carte” menu that proposes a vast array of dish, from the traditional Québécois breakfast to our healthy plate, not to forget our famous Smoked Salmon Egg Benedict, a real delight. On some occasion, when the hotel's occupancy in high enough, an American buffet is served and is available to you if breakfast is included in your rate. Then, I am glad that you noted in your comment the cleanliness of our rooms, one of our top priority here at Best Western PLUS City Center. Every occupied rooms are cleaned each and every day and customers can even customize what need to be attend to by filling a form to this effect and hanging it on your door handle in the morning so housekeeping can pick-it up. This form also allows you to specify by what time you want the room to be done to insure that you will have a tidy and comfortable environment to comeback to upon your return. To conclude, I would just like to thank you again for this great review of your stay at our hotel with breakfast included in downtown Quebec City, hoping that you will join us again on your next trip to our lovely city. Best regards!

"Great stay."

5
Yuri P, Columbus, Ohio 15/10/2017

Was going to give it 4 points, but give it 5 because I got a great deal with Priceline on this hotel, and the city is quite expensive (as expensive as NY city in fact). The only negative part is the location. Prepare to walk 20-30 min or more to the Old city attractions. If you want to go to waterfalls, it is just couple blocks away, and you take 800 bus, and it take 30min. The room was 4 star US standards, solid furniture, 40 inch TV with many english channels, free decent speed internet. Overall spotless, except the location. Would highly recommend.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Yuri P, on behalf of all our employees here at Best Western PLUS City Center Quebec, I would like to thank you for these great words on your stay at our affordable hotel in downtown Quebec City. To begin, I am actually surprised that you found our location to be a negative aspect of our establishment, as most of the renown landmarks in Quebec City are easily accessible either by bus or walking, with guided tour available right from our main lobby. Even better, the neighborhood at the heart of which our hotel stands tall is now THE trendy area in Quebec City with many great eateries with creative menus concocted by a new breed of innovative and passionate chefs, many bars and pubs offering authentic experience like an Egame lounge and an 80' arcade-themed bar, several show venues and theatres, boutiques and new-technology businesses, all contributing to the modern and young atmosphere you will enjoy while staying with us. On another subject, I am happy to read that you find the amenities present in your room to be worthy of a 4 star hotel. On top of those that you already mentioned, all our rooms are furnished with mini-refrigerators, Keurig K-cup coffee makers with free supply of regular, decaf and green tea, working space and chair on wheels and many other to insure that all the needs of the modern travelers are answered. Other items like shaver and shaving cream, woman sanitary product, contact lenses case and liquid, toothbrush and toothpaste are also available via our front office, so are just a phone call away. Well then, once again, thank you for sharing your experience at our affordable hotel in downtown Quebec City, hoping that you will be back among us on your next Quebec City vacations. Kind regards!

"Great place"

4
User 15/10/2017

Loved this Best Western. The location allowed us to walk to everything we wanted to do. The staff was helpful with directions and ideas for places to see and places to eat. We would stay here again on our next visit to Quebec.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear lisadK3407NM, thank you for sharing your good impression of our hotel near Old Quebec City with the entire Tripadvisor community. First, it is accurate to say that all the most popular touristic attractions and services in Quebec City are situated at a short walking distance from our property. Whether it id the Chateau Frontenac, the Citadel, the Parliament, the observatory, the Old Port market and all the museums and souvenir boutiques are not further than 2.0Km from us, some uphill I should add. If walking does not seem to be your preferred cup of tea, city busses are readily available just a block away from our doors and will bring you either right atop of Cap Diamant, the “plateau” that separates the upper from the lower part of the touristic district, or in Quartier Petit-Champlain, the oldest part of town, where you will be able to embark on the scenic elevator, the funicular and reach Terrace Dufferin that offers a breathtaking vintage point on the majestic Saint-Lawrence river. You may also inquire with our front desk agents about one of the many guided bus tours available, most of offering pick-up right from our main lobby that will give you an overview of all the major attractions and help you decide which one you would like to further investigate. Speaking of our front office staff, they are also very knowledgeable of all the touristic landmarks that may be of interest and are quite capable of providing you with valuable information such as the best way to get there and in which order to visit them so you can optimize the time spent in our little corner of Europe in North America. They can provide maps and highlight the sites you want to visit, complete touristic guide books as well as recommending the restaurant that would best suit your appetite and make reservation at the one that seems to fulfill that role the best. To conclude, I would simply like to thank you for this review of your stay at our hotel near Old Quebec City, looking forward to be your host once again on your next visit to beautiful Quebec City, l'Accent d'Amérique. Best regards!

"Good Hotel"

4
11amTourist, Leeds, United Kingdom 14/10/2017

I enjoyed our short stay here, it was quiet, rooms were spacious with comfy beds and all the amenities you would expect. Bathrooms were clean and big. Staff were efficient. Located close to Old Quebec/Mount Royal it has good access and has lots of restaurants/bars/cafes/stores close by.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear 11amTourist, it is really pleasant to read your review of your stay at our hotel near specialised stores in Quebec City. On that particular subject, we are certainly located in THE most diverse and modern area in Quebec City, Quartier Nouvo Saint-Roch, with its unique stores like Fanamanga, a Japanese-themed boutique, toy store and kids' heaven Benjo, Skateboard and Punkrock boutique Exo as well as outdoor and hunting store Latulippe. You will also come across delicious eateries, funny-concept bars and pubs, café with relaxing atmosphere and several show venues that hosts artists of different style of music and arts in general. On a different topic, I am thrilled to read that the many amenities available to our visitors were up to your expectations. All our rooms are equipped with 40' HDTV with a selection of bilingual channels and pay-per-view movies, mini-refrigerators, Keurig K-cup coffee makers with free supply of regular, decaf and green tea, iron and Ironing board, in-room safe and of course, a complimentary high-speed WIFI internet connection available in every corner of our property. All our customers will also benefit from a heated indoor pool and a gym, among other features that will answer to the ever-evolving needs of the modern customers. To conclude, I think I should just correct a part of your review, as it is accurate to say that we are close to old Quebec, but not to Mount Royal, as this famous site is located in the city of Montreal. The “plateau” separating us from the upper-part of the historical area is actually Cap Diamant, which the ferry to Levis gives you a majestic view of. With that said, I only wish to thank you once more for expressing your thoughts on your stay at our hotel near specialised stores in Quebec City, strongly wishing that you will renew the experience on your next trip to beautiful Quebec City, l'Accent d'Amérique. Best regards!

"Great value close to everything"

4
joseeg583, Ottawa, Canada 11/10/2017

Steps away from major highways in and out of Quebec City, located downtown just down the hill from Old Quebec. Great wine bar and close to many restaurants. Definitely my first choice for business as it's in the opposite direction to any traffic.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear joseeg583, thank you for sharing your views on our hotel near major highways in downtown Quebec City. First, I am glad that you mentioned our proximity to two major highways in the Quebec's region: Highway Charest that turns into Boulevard Charest (40/440 East/West) that is only two blocks away from us, and highway Laurentienne (73/173/175/973 north/south) of which Rue de la Couronne and Dorchester, between which we are located, are part of. With the addition of Dufferin highway (the continuation of highway 40 East) that is just a few meters away and the best access point to reach the Montmorency Waterfall and Sainte-Anne-De-Beaupré's Cathedral, every corner of the larger region of Quebec are easily accessible by car from our establishment. Then, we are also situated in the heart of the new business district of Nouvo Saint-Roch that hosts new-technology studios like Ubisoft, Frima, Beenox and some important professional schools and tech centers like E.N.A.P. (National School of Public administration) and I.N.R.S. (National Institute for Scientific Research). Gare du Palais, the main train and bus station is also just a short stroll away from our hotel, making it THE best destination for your business travels. To conclude on a good note, I am glad that you were able to put your feet up after a hard day's work (sorry I couldn't help it) at our Wine bar, which is part of the coffee shop Café In that stands on the hotel's ground floor. There, you may try our “by the glass” selection of wine, a few beer on taps and some original cocktails made by our team of professional baristas/bartenders. So then, thank you again for commenting on your stay at our hotel near major highways in downtown Quebec City. We will, hopefully, see you again on your next business trip. Best regards!

"Great location in Quebec City"

5
Barb L, Edmonton, Canada 11/10/2017

The Best Western City Centre in Quebec City was in a great location, clean and offered an excellent restaurant with great staff and food. We were able to walk to the historical area, Plains of Abraham, river etc.

"Comfortable stay !"

4
travelbugDelhi, Delhi 11/10/2017

We drove up from Toronto but a 8 hr drive turned into 10+ hr drive thanks to all the traffic headed towards QC as it was a big holiday weekend for the French. We got in pretty late but the check in was smooth & the girls at the desk were helpful & friendly. We put our car in valet parking which though expensive was convenient....most hotels in Canada charge extra for parking which is strange but we had to do it as we were booked for 3 nights in June. The girls at the desk handed us a little basket of biscuits, I think. Anyhow our room was fairly big with a very comfortable bed & a decent sized bathroom. The hotel is not in the historic quarter but not very far either.....probably a 15 min walk uphill which we did not attempt as this was almost at the end of our month+ long trip in Canada. Secondly it was pouring right from morning to late afternoon on our first day in Quebec. We had breakfast at the hotel as it was raining quite hard....food was nice but expensive. The bus stop is a 5/7 min walk from the hotel....we took the bus to the historic centre only once....after that we used taxis to & fro which is much more convenient. There are lots of restaurants nearby for dinner. We used our car to visit the falls next day, the island across the bridge & the black currant vineyards. Since we had valet parking we didn't have to bother with getting or parking the car ourselves. We used the hot tub once....the pool & gym area is nice but the jacuzzi was small & in need of an upgrade. QC beautiful & en enjoyed our stay here.

"Very Nice Hotel. Very Quiet. "

4
jocampo, San Antonio, Texas 10/10/2017

Very nice hotel, a bit pricey for location. Great staff at check in very clean and modern rooms. Located in non-touristy part of Quebec City. Nice restaurant and Cafe on premises. Beds are very comfortable and great pillows. We stayed here before our cruise and it is pretty close to pier. In the morning Uber will charge you about $10 for ride

"Great check in experience and reasonably priced"

4
atseashore, Yarmouth, Canada 09/10/2017

I stayed one night (passing through) at this hotel and I must say that I was pleasantly surprised with the customer service experience. Being an English speaking family, I was a tad worried how we would be received. The gentleman that checked us in was fabulous. I`m not sure if the room was upgraded but it was a pleasant surprise to have a big room. There wasn`t much of a view from our room. The front desk gave us a map and helped us navigate to Le Vieux Quebec. We walked there in the morning before checking out, however it was further than I thought, but a good walk. We didn`t eat at the hotel, but did use the valet parking. Although the valet people were very nice, the valet parking lot is not secured. My husband had to return to the car and asked where he could find it and was directed to a dark open parking lot area. The parking was extra. I would stay here again, mainly for price and great service but keep in mind the extra parking fee if you have a car.

"Comfy for a night"

4
Robert C, Sydney, Australia 06/10/2017

Just an overnight stay in this hotel. It was a bit outdated inside but very comfortable. We had a nice big room with big bed but no view to speak of. There was concierge parking service and the staff were very nice. We didn't eat at the restaurant.

"Good staff"

4
D S, Creemore 05/10/2017

Helpful. They explained all about the room and hotel. Gave us a map of the area and helped us with directions. The room and bathroom were clean and neat but the room needs a new carpet and the bathroom needs a new tub. Caring, when they found out that it was Deb's birthday they delivered a box of chocolates and a card to our room. Nice people. The exterior is a bit tired and the interior is a bit shop worn.

"A European spot in North America"

5
Nangnin, Toronto, Canada 02/10/2017

I was pleasantly surprised by the quality of the stay during my recent visit at this hotel. The staff were friendly. The rooms were extremely clean and well taken care of. Not to mention the location, which is great. Right dowtown, a t'en minutes walk from the train station.

"Great place/close to shopping and much food variety"

5
Carolyn S, Phoenix, Arizona 01/10/2017

Staff is EXCELLENT. Helpful from start to finish. Directions, find restraints even pulled up menus and translated those in French. Close to great restaurants. Hop on Hop off bus pickup close. Always greeted you when you came in. Room was lovely--clean, beds very comfortable.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Carolyn S, on my behalf and all of my colleagues, thank you so very much for those great words regarding our hotel near activities to do in Quebec City. As a start, I am proud that our staff were able to fully display their knowledge and caring attitude when they went above and beyond by finding the menus of the restaurants they probably also recommended and went on to translate those only in French, but I'm actually not surprised. All our staff are required to do everything they can so that our visitors' experience exceeds their expectations, so do not hesitate to seek their assistance for whatever you feel could enhance your stay with us. Whether it is to get directions to your targeted attractions, making arrangements for one of the many guided tours available throughout the city and the whole region, or if you feel there is something that could be done to make your stay even more enjoyable, do not hesitate to seek their help. On a different topic, we are indeed located not only close to many great restaurants with authentic menus, but also just a stone's throw away from our doors are some original-concept bars and pubs, like an 80' arcade-themed pubs and an E-game lounge, several show venues displaying many kind of music from Alternative Rock to Country music, theatres and plenty of local boutiques. All these businesses, and many others, contributes to our neighborhood being now considered THE trendy place in Quebec City, while still being only 15 minutes walking distance to most of the famous touristic and historical sites our UNESCO's World Heritage sites is known for. To conclude, I would simply like to thank you again for sharing your appreciation of our hotel near activities to do in Quebec City with the entire Tripadvisor community, looking forward to welcome you back on your next visit to beautiful Quebec City, l'Acent d'Amérique. Best regards!

"Nice experience"

3
gabandjohn08, Lone Tree, Colorado, United States 30/09/2017

This hotel is a bit dated = but people were nice and helpful. Hotel a bit away from "old Quebec" but decent restaurants, etc. within walking distance. Convent to tour bus for city tour. Within walking distance to The Market - nice experience. The hotel was quite acceptable - given price vs. some of the other hotels we checked out.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear gabandjohn08, thank you for this review of your stay at our hotel in downtown Quebec City. To begin, I would like to address the part of your comment that mentions the décor that you found dated by announcing that, starting in less than a month, all our rooms will be updated with new carpet and tapestry. These renovations will give a fresh look to our rooms while keeping the classic and welcoming look we cherish. Then, I am sorry you felt we were a bit too far away from the Old Quebec, as the exact distance from our establishment to the fortifications of the historical quarters is 1.1Km with some hiking I must admit. If you really are not into strolling uphill to the top of Cap Diamant, city busses do represent a viable alternative with several routes stopping just a block away from us that will bring you right at the top, next to the Parliament and the Convention center. From there, all the most famous attractions of Quebec are within easy reach, like the Chateau Frontenac, the Citadel, the Battlefield Park on Plains of Abraham or the many Museums and other historic sites most visitors seeks. Another great means to discover the many interest point in Quebec City is to take a guided bus tours, either the very convenient Hop-on Hop-off and its 12 stops, including one a few steps away from us, or the regular tour on a bus with scenic windows that will pick you up right from our main lobby. To conclude, we do pride ourselves in offering a high quality product at an affordable price, and I am glad to read that you thought our efforts on that matter made for a nice experience for you and your travelling partners. Whether it is our caring and professional guest service, the comfort and cleanliness of our rooms or the practicality of our different equipment, like our indoor pool or our free high speed WIFI connection, we dearly value the well-being of our visitors and will always go above and beyond to fulfill the various needs of the modern travelers. So one more time, thank you for filing this review of your stay at our hotel in downtown Quebec City, hoping to see you back on your future visits. Kind regards!

"Nice place with kindly service"

4
T9952QFlucy, Montreal, Quebec 26/09/2017

Nice location. it take around 20mins walk to the attractions. They have kindly staff with excellent service. My puppy love there so much. They have the continental breakfast, but it wasn't like the menu which posted it at the room. We enjoyed short stay.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear T9952QFlucy, I am thrilled to read that you and your little furry beast enjoyed your visit at our hotel near Quebec City attractions. True that, we are just 1.1 Km away from the Old Quebec's main entrance, Saint-John's gate, from where all the most famous touristic sites are easily accessible. Whether it is the Battlefield Park on Plains of Abraham, the Parliament, the Citadel or the famous Chateau Frontenac and Terrace Dufferin, you won't have to spend too much energy in order to reach those sites and enjoy the rich history of our UNESCO's World Heritage site. But then, if you are really not interested in walking up to the Old Quebec, city busses and bus tours are the way to go, with several routes our guided tours available either right at our door or just a block away from our establishment. Then, as noted by another Tripadvisor contributor, Cheryl S on September 20, we are proud to accommodate visitors travelling with their pets since 2007. For a fee of 15.00$ plus taxes per night, your dog or your cat will be treated with the same care and consideration as our two legged guests. To conclude, the hotel's restaurant, Bistro le 330, do offer a buffet during high season, but it is a full American buffet, not a cold continental buffet. You can have eggs, sausages, pancakes with our divine maple syrup sauce, fresh fruit, cheese, cold meat, muffins, coffee, juice and many more items. An “a la carte” menu is also offered every day. With all that said, the only thing left is to thank you warmly once again for your good words on our hotel near Quebec City attractions, looking forward to welcome you and your puppy once more on your next visit to our beautiful city. Best regards!

"Not Very Good"

2
SnookQueen, Tampa, Florida 24/09/2017

I would not recommend this hotel. The rooms are too small and the bath towels the worst ever encountered. In contrast, the staff were pleasant and capableLocation is the primary assest in that you are reasonably close to downtown and the old city

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear guest, thank you for commenting on your stay at our hotel in downtown Quebec City. I am sorry you seemingly did not enjoyed your stay with us. I would like to take this opportunity to mention that the size of our rooms vary slightly, but that all our rooms with two queen size beds have enough space to comfortably accommodate up to 4 adults, with our rooms with one kind bed capable of welcoming 2 adults without breaking a sweat. As for the towels, we are sorry their quality was not up to your expectations nor our high standards. Following your comment, measures were put in place to assure that all towels we put at our guests' disposal are adequate. SO again, thank you for your comments, hoping that you will give us a chance to redeem ourselves by staying with us again on your next trip to Quebec City. Kind regards!

"East Coast Road Trip Stopover"

4
Cheryl S, Orillia, Canada 20/09/2017

Stayed at the Best Western while heading out to the East Coast on a road trip. Chose them as they are pet friendly. Nice property - even upgraded our room. Good location, but as we arrived late, didn't have time to take in all the Quebec City has to offer. There is a cafe attached to the hotel, but didn't have time to try it.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Cheryl S, thank you for your comment on your stopover at our hotel pet friendly hotel in downtown Quebec City. Indeed, we are proud to welcome travelers who do not want to leave their furry family members at home by themselves, and we will treat them as good as we will treat every customers that walks in our establishment; with care and consideration. Upon your check-in, you will be handled a welcome package that includes some treats, poo-bags, some useful numbers for pet services and a map of the area highlighting the nearby parks where you can walk your dog, including a green area reserved for dogs just a few minutes walking from our doors. Then, we are also the ideal hotels for travelers on a road trip such as yours, with our proximity to two of the region's major Highways: Highway Charest that turns into a boulevard (40/440 East/West) and highway Laurentienne that becomes Rue Dorchester (73/173/973/175 North/South). On a different topic, we do have an on-site coffee shop that is also a wine bar, where you can grab light snacks like croissants, pastries, gourmet sandwiches, smoothies, our famous breakfast sandwiches or of course as delicious, freshly grinded coffee brewer to perfection by our baristas. Well then, thank you again for your comments on our pet friendly hotel in downtown Quebec City, hoping that you will renew the experience on your next trip. Best regards!

"Great treatment and comfortable."

4
Rene M, Mexico City, Mexico 11/09/2017

We went on September, the hotel is good is recognized global chain so it's guarantee of a nice and comfty hotel. Location is not quite good at all, it's about 20 - 25 minutes walking from old Quebec and another 10 more from low Quebec. If walking it's not and issue the it's a perfect hotel. Staff was very kind. Room was pretty big but a little bit weird distributed, but very comfortable. They put some kind of coffee automatic machine that works really fine.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Rene M, thank you for sharing your thoughts on our comfortable hotel in downtown Quebec City. At first, I must admit that I slightly disagree with your claim that our location is not convenient, but then I can appreciate that visitors who are not very inclined to walk could find it a bit inconvenient. The exact distance from our door to Saint-John's gate is 1.1Km up Côte d'Abraham, which can easily be covered in 15 minutes without breaking a sweat. City busses represent a convenient alternative to walking to the historical district, with many routes having stops just a block away from our property that will lead you to the top of the Cap Diamant, next to all the major touristic attractions like the Chateau Frontenac, the Battlefield park of Plaines d'Abraham, the Citadel and many others. Another way of reaching the Old City is to stroll in what you accurately described as the “low Quebec” through Saint-Joseph Street, pass Gare du Palais onwards to Quartier Petit Champlain, the Oldest part of Quebec City. Doing so will get you to come across many restaurants, pubs, boutiques while preventing you from having to climb the steep hills or stairs leading up to the fortified city, as the Funicular, the scenic elevator located in the heart of Quartier Petit Champlain will bring you from the “low” Quebec to the Upper part on Terrace Dufferin. To conclude, I am glad that features present in your room like the Keurig K-Cup coffee maker had a positive impact on your stay. Al are rooms are also equipped with natural memory foam mattresses wrapped in a silky triple-sheets linen, Danby mini-refrigerators, a hair-dryer, a chair on wheel with a working space and of course, a free high-speed WIFI connection. So, thank you once more for this review of your stay at our comfortable hotel in downtown Quebec City, wishing that you will join us again on your next trip. Best regards!

"Quebec downtown"

4
2Winstones, Ontario, Canada 11/09/2017

Hotel is clean and best location we found for the price. Staff were all extremely helpful and courteous. Breakfast was good with lots of choice but no bacon - bacon is available if you ask but they don't tell you that anywhere. Valet parking is a money grab (car was probably 50 ft from the entrance) but very convenient. Walk-in shower was amazing but I don'y know how many rooms have that - we had a King room

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear 2Winstones, it is a pleasure to read such a thorough account of your stay at our hotel with breakfast included in downtown Quebec City and I would like to warmly thank you for sharing it with every Tripadvisor users. First and foremost, I am truly sorry you found our valet service to be a “money grab”. Although we do use a lots that is right next to our establishment, this one spot does not have enough space for every potential vehicle we would need to park at the same time, therefore forcing us to use several other locations that are further away and not very convenient for our guests to reach. This is why we feel that, at the cost of 25.00$ plus taxes per night with free unlimited in-and-out access to your vehicle, it represent the most convenient option for our visitors to leave their car in a secured lots, without all the hassle of finding a parking on their own and having to retrieve their vehicle themselves each and every time. As for breakfast, including breakfast in your room rate will get you to kick-start your day with a delicious meal either from our “a la carte” menu or the American buffet, only available when hotel's occupancy is high enough. As you correctly noted, bacon is not part of the buffet as it stands but is available upon request. Then, I am glad that you enjoyed our huge walk-in showers, the main feature of our “executive” King bed rooms that are also located in a private corridor. This room type can be booked through our partners' website as well as via the Best Western's central of reservation or directly through our reservation agents. Well then, I think the only thing left to say is thank you again for this great review of your stay at our hotel with breakfast included in Downtown Quebec City, hoping to have the pleasure of welcoming you again on your next trip to beautiful Quebec City, l'accent d'Amérique. Kind regards!

"Great hotel with super location"

5
snowbirdy2, ottawa, ontario 09/09/2017

Gym was a little cramped; not very spacious. Gym and pool hours were somewhat limited; from 7 am to 10. Staff were professional and helpful; friendly. Attentive, knowledgeable, they had guest recognition. Restaurant staff excellent. Rooms were clean, spacious, well-appointed. Nice cozy decor. Bedding very comfortable. A great stay!

"Great Location in the heart of Copenhagen "

4
Collingwood2011, Melbourne, Australia 09/09/2017

This hotel is ideally locate, close active night life on the main cannel full of bars and restaurants. There are also plenty of other cullanary places nearby. The staff are very friendly, speak numerous languages, and are very helpful, standard rooms are a little tight, clean, no fridge and you have to share two irons on each floor. Overall a comfortable hotel with a great selection of breakfast.

"Nothing special"

3
Jeff C, Oxford, United Kingdom 07/09/2017

After an excellent stay at the Best Western in downtown Ottawa, we were a little disappointed with its equivalent in Quebec City. The hotel has a strong 1970s feel about it and the paintwork could do with some updating. No breakfast is offered but can be purchased in the hotel's cafe or restaurant. There are lots of other restaurants in the area. A good location for transport links (buses, railway and coach station) but a longish uphill trek to the old city. Easiest way to get there is to take the number 1 bus to Gare Fluviale ($3.50) and then the short funicular ride ($3.00) to the historic area. There was some confusion with our bill (we were charged for a breakfast that we did not ask for or consume) and the receptionist was not particularly helpful in sorting it out.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Jeff C, thank you for this thorough review of your stay in our hotel near the Quebec train and bus station. I am sorry though that you were not that pleased with your stay. I am particularly surprised about your statement that our front desk agent was not that helpful when you mention a restaurant charge was added to your bill by mistake, as our front desk agents usually receive great comment about their helpful and caring attitude like from Nicole L on September 6. You can be assured that we will remind the proper procedure in such instance to all our staff to prevent such unpleasant situation to happen again. Then, I am glad that you mention the #1 bus to the city center, as this is a great way to avoid the uphill trek to the Old City, with the scenic elevator, or funicular, that brings you to the top of the hill while offering a breathtaking view on the majestic Saint-Lawrence River. If ever you want to walk and avoid upward walk, the path that #1 bus takes will get you pass many attractions and services, like the train and bus station of Gare du Palais. At the end of your stroll, you will end-up on the oldest part of Quebec, Quartier Petit-Champlain and next to another popular transportation installation: The cruise terminal that was just voted best cruise destination in North America by the users of Cruise Critics, the world's leader in cruise review. To conclude, I am actually pleased that your review includes a critic of the hotel's décor because it allows me to announce to every Tripadvisor users that starting this coming fall, all our rooms will be getting a fresh look with new carpets and tapestries. While giving it the remodel it requires, we do wish to keep the warm and welcoming style that is so dear to us, but by adding a touch of modernity to it. So again, thank you for your comments on our hotel near the Quebec train and bus station, hoping that you will come to stay once more when you next visit beautiful Quebec City, l'Accent d'Amérique. Kind regards!

"Great experience!"

5
User 07/09/2017

We were greeted by a very helpful and polite desk clerk. Our car valet was an unexpected bonus and reasonable fee. Our room was lovely, very clean and comfortable bed. It was about a mile walk to Old City Quebec but lots to look at on the way. Room rates were affordable. Everyone on the staff we encountered were helpful and pleasant. We left a day early because the weather wasn't cooperating but we hope to come back.

"Nice Hotel but not in the old city"

4
John B, Belleville, Canada 06/09/2017

We stayed here in August 2017 The staff is very friendly and quite helpful and fluently bi-lingual We used the valet service and found it quite well organized and efficient, there are two restaurants in the hotel. One is more like a coffee shop similar to a Starbucks but with better food, both in quality and choice. The rooms were more than adequate with extremely comfortable beds and bedding. The only drawback for us, was the fairly significant and uphill walk to the old city/citadel. Although obviously it is downhill upon your return. The hotel was more than helpful in offering advice on places to eat and getting a taxi

"Quality Hotel Just Outside of Old Quebec City"

4
User 06/09/2017

We booked this hotel for a stop over on our way home from the east coast. The hotel was about a 15 minute walk to old Quebec with some hills(the cab ride was about $15 with tip). The valet service and check in staff were excellent to deal with and very professional. Our room was huge with two double beds(only thing I would prefer would be a queen) with lots of room for all four of us. We didn't eat at the restaurant it was a little pricey but rather ate in old Quebec at a patisserie.

"Outstanding stay..excellent hotel"

5
James S, ellenburg depot,ny, United States 01/09/2017

This hotel was outstanding. All staff were so friendly and helpful. Everyone from valet service to cleaning staff. Easy check in and check out. The restaurant was excellent. Outstanding breakfast buffet and we had dinner there one night. Food was great and service was even better. We chose to take a taxi to old Quebec City and it was cheaper than paying for parking there. Great value for your money! Would definitely return!

"Expensive but nice"

4
shellyd772, Quebec, Canada 30/08/2017

It is close to concert and the reason we choose this hotel. I found it very expensive for the location. I usually stay closer to Old Quebec but since we were going to the concert at the Videotron it was closer and easier to get to.

"Good Hotel in the heart of the city"

4
Cornelia1411, Mumbai (Bombay), India 30/08/2017

We had been to Quebec and absolutely loved this hotel, its right in the heart of the city and walking distance to the Old City. The rooms are spacious and clean. The breakfast is a good spread and value for money. There are multiple shops and restaurants in the vicinity where you can eat however a good thing would be to check the closing time of the restaurants as we found many restaurants that close by 10 pm.

"Good hotel"

4
User 27/08/2017

Hotel is located at a walking distance from the train station, Xmas market as well as the port and the old town. Friendly staff, clean and cozy room. They served meals as well durin my stay and i had xmas dinner here. Lovely diner with a very good ambiance and knowledgeable staff.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear robcan1, we are grateful for these comment on our hotel near the main train station in Quebec City. On that particular matter, it is true that Gare du Palais, Quebec's main train and bus station is just a few steps away from our door, so close in fact that you can easily walk to our property if you do not have that much luggage, in which case a taxi will be the best alternative with a rate around 7.00$. We are also quite close to the Cruise terminal that stands right in the heart of Old Quebec in Quartier Petit Champlain, with the airport being easily accessible via taxi who offers a flat rate of 35.00$ to and from the Jean-Lesage airport for visitors staying in downtown Quebec. On a different subject, our restaurant Bistro le 330 do serves dinner every evening between 5:00 and 10:00, even on Christmas Eve and Christmas day as well as new years' eve, but no special menus are prepared for these occasion. Our North-American style menu will please any type of foody with a selection of tartars, thin-crust pizzas, burgers and vegetarian meals, not to forget our famous fish and chip and the vegetarian dish, with most of them available with gluten-free ingredients. All served by our professional team of waiters whose knowledge will definitely be an asset in guiding you through your evening at their side. To conclude, well I only need to thank you once again for this review of your stay at our hotel near the main train station in Quebec City, looking forward to welcome you back on your next trip to our beautiful town. Kind regards!

"Poor quality Best Western"

3
cree92016, Toronto, Canada 22/08/2017

As a Best Western rewards member and a regular at Best Western Hotels I was very surprised to find out we would not be receiving the complimentary breakfast during our stay. At check-in we were told we would not be receiving the breakfast as we has booked with booking.com. I was surprised. Firstly I did try to book directly with the hotel but got rerouted to a reservation service which must have been booking.com. I have 2 young kids and to be honest I stay at these hotels because of the breakfasts. Its easier in the morning when kids are hungry to just go downstairs, The hotel was $300 for the night and the rooms were not as spacious as other Best Westerns and the floor in the room itself was tile. Not so comfortable to walk around on. To add to this the bottom of the swimming pool felt like it had a film on it. Totally gross. The elevators are tiny and there are no stairs so you can just walk up to your room. This makes for longer waiting times as people with bags take up all of the space in the elevator. I would not recommend this place to families.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear cree92016, thank you for your comment on your stay at our hotel near Old Quebec City. To begin, I would like to address few topics of your comments that are not accurate. First, none of our rooms have tile floors. The entirety of our 177 rooms have carpet floors, which are due to be replaced starting this coming fall, to the exception of the bathroom of course. As for our swimming pool, we had it carefully inspected following your comment and we are sorry you felt the bottom felt like there was a “film” on it. Concerning access to the higher floor, one of the emergency stairs are always open for guest to get up to their rooms when our elevators are too crowded, which can happen during the busy check-out time in the morning (9:00Am and 12:00Pm) as well as check-in (between 3:30Pm and 7:00Pm). To conclude, I am really troubled by your claim that you were redirected from our website to a third party website, as we definitely prefer that you book your accommodation directly with us. Not only is it better to book directly with us in order to avoid the confusion that comes with dealing with a third party, but you can also add different elements to your reservation, like breakfast for example, which is only available when you book with us or the Best Western's central of reservation. So again, thank you for your comments about our hotel near Old Quebec City, hoping that your next stay with us will be more pleasant than this one. Best regards!

"Walk to historic Quebec"

4
Weldon H, Leamington,Canada 21/08/2017

Downtown location within walking distance to historic Quebec. Restaurants amenities close. Valet parking at $25.00 per day plus tip is ok as is convenient. Deposit charge to credit card of $150.00 seems unusual for BW members. It was deducted from bill at checkout however hotel generates interest income for the days you are a guest and a couple of days after checkout before funds are credited back to your card account, over a year serious funds for the hotel. Seems a bit cheap to me. Next visit we will probably choose a BW outside the city as driving and parking in the city is reasonable. No complimentary breakfast here which is a much appreciated part of our BW experience.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Weldon H, we thank you for this comment on your stay at our hotel with valet service in downtown Quebec City. To begin, I would like to bring some precision on your claim that we are making “interest” on the amount we hold on your credit card during your stay with us. First, the amount, that corresponds to the full amount with taxes of your stay if not pre-paid plus a security deposit of 100$, is not transferred from your account to ours, it is only reserved for us. Therefore, there is no way we make interest on that transaction. Second, upon your departure, we will send the signal to your financial institution that we do not require that amount anymore, whether you pay the final bill with this credit card or not. It is then up to your financial institution to release the funds, which can take several days according to their own policy, not ours. With that said, such policy (pre-authorizing an amount on a credit card) is a regular practice in the hotel industry and remains the same for all our guests, including members of the Best western's Reward club. On another topic, I am glad that you thought our valet service was a convenient option to have your car parked in a secure location. Even better, its daily rate of 25.00$ plus taxes per day comes with a free, unlimited in-and-out access to your vehicle 24 hours a day. This means that you never have to fetch your car yourself, as our dedicated team of valets will do it for you with pleasure, as many time as you might require it, although this should not happen that often because of the easy walk (15 minutes) that separates us from the historical part of Quebec. So again, thank you for your comment on our hotel with valet service in downtown Quebec City, hoping that you will choose to stay with us again on your next trip to our beautiful city. Kind regards!

"Quiet and family friendly!"

4
Eleni N, Toronto, Canada 20/08/2017

Our stay was great! We were greeted and settled into the area right away. The hotel was situated close to the metro and was conveniently located near main streets that you could walk maximum of 10-16 mins to both upper and lower old Quebec!

"pretty good hotel"

4
louisegO6522CH, Quebec, Canada 19/08/2017

the room was really clean and pretty good looking and comfy. everything was working.The staff was friendly and very polite. We received a welcome gift and the receptionist answered all my questions and give us some directions and information of the neighborhood.

"great vacation hotel"

5
jujube13, orillia Ontario 15/08/2017

Great place to stay, great staff and facilities to make your stay weather it be a group a family a couple or just on your own , you will feel like a part of their family. Breakfast was awesome and came free to the 6 of us whom they accommidated all in 1 room.. Kudos!! Best Western and Staff

"Another Great Stay"

4
User 12/08/2017

Our family enjoyed another great stay at the BW Plus City Centre in Quebec. Staff and restaurant personnel were exceptional. Great location just a short walk outside the walled city. We are definitely coming back.

"Good enough. "

4
spearshaker69, Gainesville, Florida 10/08/2017

Hotels in Quebec City are expensive. This Best Western is close enough to the old city to walk, but it's still a 15-20 minute walk (all uphill the way there; all downhill the way back). Only valet parking available here, so add $25 / day if you have a car. Our room happened to be large, and the double queens were as comfy as a more expensive hotel. Staff is young but nice. Still, it's definitely a family place, so don't go looking for nuance or luxury here. Restaurant on premises but there are a variety of places (some funky, some upscale) a block away on Rue St Joseph.

"Good location but not good value and mediocre maintainence."

3
Shelly K, Maple Ridge, Canada 09/08/2017

We chose this hotel because of its location, being described as right outside the walls of Old Quebec City. It was actually a bit of a hike (up) to the city. The hotel is centrally located to the city in general with a lot of amenities close by. The staff was welcoming and friendly. The pool was much smaller than it looked in the pictures (only 10 bathers in the pool at a time). Also, it had a lot of chlorine in it (eyes were burning),Yet the walls and floor of the pool was slimy, suggesting a lack of maintenance. We have stayed in a variety of hotels and found the price point of this hotel high for what it was. Service and food in the restaurant was excellent.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Shelly K, thank you for commenting on your stay at our hotel in Quebec City Center. To begin, I am sorry you found our pool to be smaller than expected and even more troubled that you thought the floor was slimy and not well maintained. A daily, complete clean-up of the entire pool area is mandatory with some touch-up done when the place is empty, on top of having a chlorine regulator in operation at all time in order to preserve our guests' safety and provide them with a clean and safe environment. Then, although we are not right next to the walled city, we are only 1.1Km away from the main gateway to the Old Quebec, Saint-John's gate, so going there by foot should not take you more than 15 minutes, uphill as you accurately mentioned. Last but not least, our rates do vary according to the laws of supply and demand dictated by the current market, and promotions are available year long. Whether you book directly with us over the phone or via a third party, look for those special rates and save on your accommodation fees and have more to treat yourself and your love ones during your stay in Quebec. So again, thank you for your comment on our stay at our hotel in Quebec City Center, looking forward to welcome you back on your next Quebec City journey. Best regards!

"Not what we paid for"

2
herbmom, Fredericton, Canada 06/08/2017

So I waited for the last minute to book a hotel in Quebec and the higher priced ones were all that was left, figures ok we would suck it up and be a little extravagant. They offer military discount but still was over $200 /night. For the cost this was not at all worth it. Bed was comfy and nice but room was small and basic. Alarm clock went off at 4am, and again at 5am. Tried to unplug it but it had a battery back up. No USB charge stations (at this price I expect something a little more updated). Elevators take forever, cleaning staff don't use service elevators for their carts instead use guest elevators which means anyone with luggage can't share the elevator. Valet parking avail and there is a cheaper option but nobody seems to know where that is and the roads are one way so yiu have to drive around the block to figure it out. Just pay the $25 for valet it's not worth the aggravation. Ordered eggs Benny at the Bistro (medium poached) and white were super runny, they gave me a discount. I will plan better next time to ensure we will not be staying there again.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear herbmom, thank you for sharing your thought on your stay at our hotel in downtown Quebec City. On behalf of all our employees, I would like to apologize for having failed in providing you with the quality accommodation you sought. Some of your comments will definitely help us improve the quality of our product and service, as precisions I will bring to others will surely help Tripadvisor users on their quest to find a hotel that suits their needs. To begin, we do offer military discount to Canadian military service men and women, along with other promotions that are available year round. Of course, booking last minute during a busy period like end of July and beginning of August means that you must expect the prices to be higher than in lower season. We always recommend to travelers to book as soon as possible, but then it may happen that rates are lower as we get closer to the arrival date, although this is not common during peak season. On another topic, I am truly sorry that the alarm clock in your room woke you up several times during the night. Our housemaids and head housekeepers are asked to reset every alarm clock to prevent such annoyance, and they were all reminded of this following your comment. To conclude, I am shocked that you were not offered viable alternative to our valet service. Although we do feel that at 25.00$ plus taxes per night with free unlimited in-and-out access to the vehicle, our valet parking does represent the most convenient option for our guests to park their car in a secured location, we want all our guests to be presented with suitable options like public parking. Some of them are located within easy reach of our property and both our front desk agents and valet personnel can precisely guide you to those locations by providing you a map of the area highlighting those locations. Well then, the only thing left is to thank you again for your comment and wish that you will give us another chance to prove that we are better than what we displayed during your stay by staying with us again on your next trip to Quebec City. Best regards!

"Good hotel "

4
piedwarbler, Preston, United Kingdom 02/08/2017

We had a pleasant stay here for three nights during our Ontario vacation this summer, driving here from Montreal on our way to Ottowa. The room is decorated in a very French style (ebony furniture) which I liked. Comfortable clean beds. Lovely bathroom with bath and shower. A little faded but perfectly clean. We appreciated the crockery mugs for the coffee and tea. Shame only whitener and not UHT milk pods. We thought the pool strange because we couldn't find a changing area and realised this was why we saw people emerging from the lifts in swimming costumes and flip flops! We ate in the restaurant on our last night and had a very pleasant meal. Excellent service from Vincent. Very professional attentive service. All the staff were friendly & helpful. I wish the TV in the main areas was showing a longer film rather than short clips on a rolling loop. The hotel is close to the city and everywhere can be walked to. I would not take the hop on hop off bus which is the worst I've ever experienced. There are better ways to see this beautiful city.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear piedwarbler, on behalf of pour entire team here at Best western PLUS City Centre, I would like to thank you very much for filing such a complete and helpful review of your stay at our modern hotel in downtown Quebec City. Such thorough comments are not only valuable to every Tripadvisor users as they give great tips on our property, but they also provide us with great ideas to improve our product and services. On that matter, we are thankful for your suggestions on our pool area like having a changing space and showers. We are actually planning a rework of our pool and gym and such comments do gives us a clearer idea of our customers' needs. As for the UHT milk pods, that is another great suggestion from you and we will surely consider it, as we are always looking for ways to enhance our guests' experience. May I remind all our guests that regular milk is available on demand, simply by dialing “0” on the phone in your room to reach the front desk, whom will dispatch a member of our team to bring it as soon as possible. To conclude, I must admit that I am shocked that you did not enjoyed the Hop-on Hop-off tour available just a few blocks away from our doors. Although I agree that it is not the best way to discover the many landmarks that make Quebec City so enjoyable, as I do also prefer walking around town, the double decker bus tours and its 12 stops spread across the historical district do provide a great overview of the different areas of Old Quebec while allowing you to stop where you want and get back and continue the tour after you saw what you wanted near that particular stop. So again, thank you for this comprehensive and helpful comment on your stay at our modern hotel in downtown Quebec City, looking forward to welcome you back on your next trip to our lovely city. Best regards!

"Bug in the room"

1
917navidr, Montreal, Canada 31/07/2017

There was some bugs in the room ( i believe bed bug) which bite us over night and we woke up with rash and itchy marks all day basically ruined the weekend . we found some small black bug walking on the wall next morning , i took video and picture of the bug and our rashes and showed it to reception after checkout , she took my phone and showed it to her manager then came back and told me this is not bedbug. i said i don't what is it , i just want to make sure you don't rent this room to anyone before kill the bugs , she said we can offer you free breakfast i said thanks i don't want to stay a minute more here

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear 917navidr, thank you for your comment on your stay at our property. On behalf of our entire team here at Best western PLUS City Centre, I apologize for the unfortunate situation you describe in your review. The security and comfort of our guests is our top priority and it is never taken lightly. We are grateful that you sent us the videos and pictures you took, your support gave us the opportunity to make deepest investigations, and according to the several thorough inspections that were made by professionals, we can confidently affirm that no bed bugs were present in the room you were occupying. Our team is well informed and trained to make preventive inspections in order to provide a very safe and clean environment during every stay. Hoping that you will come back to stay with us so that we can offer you the memorable experience with the fine service and accommodation we strive for and with which we pride ourselves in for all our customers. Best regards!

"Nice hotel close to city center"

4
Valerie1948, Monroe, New Jersey 29/07/2017

I stayed here for three nights in July. The great thing about this hotel was is that is .75 miles from the old town. However, it is a walk up hill. We walked it once but took our car afterwards. Parking was 18.00 for the day by the harbor and 40.00 all day in the center of the old town. The rooms were very large and new and has a coffee maker in the room. There is a restaurant in the hotel but it is expensive for breakfast. (40.00-50.00) for two people, the hotel also charges 25.00 a day for parking, this just ticks me off. I would stay here again because it was much cheaper ham the hotels in the center of town.

"Generally good"

4
LesleyDublin, Dublin 27/07/2017

My husband and I were travelling around Canada by train. Most of what I have to say about this hotel is good, there was just one or two minor things. First, the good things - It is only about a 15 minute walk to the train station; it's about a 15 minute walk to the old town; there are shops and restaurants nearby; the rooms are spacious; there is a fridge and a very good coffee maker in the room, the supplies of which were replenished every day; there was a good swimming pool. The bed was comfortable and the room was large and spacious and clean. The bathroom also had a bath, which was a bonus. The staff were very nice. Also, it is a quiet hotel. So all of that was very good. The two minor points i had were, firstly, there are two lifts. They both worked the first day we arrived, but the remaining few days, only one of them worked. A lot of people who stay here seem to use those large valet things on wheels to take their bags up and down to their rooms when arriving and leaving. This meant that the one remaining lift was regularly full. I don't know why the other lift wasn't fixed. It may not have been the fault of the hotel, maybe they were waiting for it to be repaired. But it was annoying. The staff seemed to use that lift as well, when cleaning the rooms etc. The other thing, is that we stayed in four cities and in better hotels, like the Sheraton, and this hotel was the most expensive of them all. Also, it was the only hotel that did not include breakfast so it was even more expensive. Of the hotels we stayed in on our trip, a Sheraton, a Hilton, and a Holiday Inn, in various cities, this Best Western was the most expensive, the only one without breakfast and probably our least favourite. Having said that, would we stay there again? Probably yes, due to its location, but I would check out other hotels with pools also. There was a music festival in Quebec when we were there so that may be why it was a bit more expensive. Also, Quebec may be expensive for hotels, I'm not sure. We chose this one as it had the pool, was near the train station and the old city.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear LesleyDublin, thank you for sharing your thoughts on our hotel near Old Quebec City in with that many accurate details. At first, let me address the elephant in the room that had us and our valued guests in a pretty pickle last week: The elevator shutdown. I can assure you that we did everything we could to have it fixed as soon as possible, but the part that broke had to be calibrate and tested thoroughly in order for the safety of our clientele not to be in jeopardy. This unfortunate and unpleasant situation was totally out of our control and we took necessary measures to prevent it from impacting the stay of our guests, like having our visitors use the service elevator when the waiting time was too long. Nonetheless, we would like to apologize for any inconvenience it may have caused to our valued customers, and reassure our future visitors that the issue is now fixed and we took the necessary steps in order to prevent it from happening again. Then, on a different topic, breakfast can be included in your nightly room rate, as it is the case with other hotels you mentioned. Reservations made whether with us over the phone, through our website or via the Best Western reservation line may include breakfast if you request it, all at a minimum cost per person. To conclude, I would just like to like to add that all other aspects of your review are truly accurate and are in line with what other Tripadvisor contributors have said in previous comments, like the friendliness and helpfulness of our staff or the huge size and comfort of our rooms, highlighted in the comment from ronv416 on July 24. So again, thank you very much for sharing your views on your trip at our hotel near Old Quebec City, looking forward to welcome you back on your next visit. Best regards!

"An excellent place to stay while touring Quebec City"

5
ronv416, Castle Rock, United States 24/07/2017

The hotel is clean, friendly and close but not too close to th hustle and bustle of the city. Excellent restaurants are within walking distance as well as the Old City. Try pountineville, it's a positive experience

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear ronv416, Thank you for this review of your stay at our comfortable hotel in downtown Quebec City. Actually, I love your claim that we are close to the Old City, but still far enough from the “hustle and bustle” that usually comes with staying right in the heart of touristic destination like Quebec City. With Saint-John's gate, the main gateway to the fortified part of the city been only 15 minutes walking distance from our location and plenty of city busses routes easily accessible to reach the touristic district, we definitely represent the best option for any type of travelers. Because on your way to Old Quebec City, as you referred to in your comment, you will come across a huge variety of restaurants and pubs just a block south of our hotel, on Saint-Joseph Street, like the soon-to-be-famous Poutineville that will get you the best taste of our most famous dish: Poutine! To conclude, I think I just have to thank you again for your comment on your stay at our comfortable hotel in downtown Quebec City, hoping that you will join us again on your next trip to our beautiful town. Best regards!

"Amateurish."

2
geographica77, Montreal, Canada 23/07/2017

Firstly I cannot believe that this Hotel currently charges 250.00 per person per night to stay during the month of July. I stayed there for a few nights during the winter and it was about 90.00. I have seen winter rates at this Hotel as low as 69.00 per night in recent years. Anyway-I thought this Hotel was very amateurish when I stayed there this last time-at one point a Hotel employee behind the front desk read half of my credit card number out loud to me (and to anyone else who was in the Hotel lobby) when I approached the front desk to ask a question. There was an issue when I was there with some homeless guy in tattered clothes hassling some of the Hotel guests as they were leaving the Hotel. I saw this guy at one point when I was just about to exit the Hotel one evening- the guy was behaving strangely outside an exit door-making weird gestures-so I went to the front desk and mentioned it. The front desk then called the Police. Apparently the Hotel had no security cameras covering its major exits/entrances-so the Hotel then sent the Police to my room to ask me questions about the homeless guys behavior. When I later said to the Hotel Management I thought that sending a cop to my Hotel room was bringing more to the situation than what was required-the Hotel responded with the stunning statement "I know you are scared." I quite honestly was not. I thought the way the Hotel handled the incident wasn't very professional. Any Best Western Hotel in a city should have a top of the line video surveillance system covering all major exits. Its just common sense. The Hotel was definitely trying to make more of the 'situation' than there was where I was concerned. I would never stay there again and I would not recommend this Hotel to anyone.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear geographica77, thank you for sharing your thoughts on your stay at our hotel in downtown Quebec City. On behalf of our entire team here at Best Western PLUS City Centre, I would like to express our sincere apologies for the bad experience you describe in your review. To begin, I would like to remind all Tripadvisor users that rates will vary depending on the supply and demand dictated by the city's market on a particular day, which means that rates for July are likely to be higher than rates during the winter time. Also, our rates are not per person but per night. The rate is the same for one or two adults in the same room, with a fee between 5$ and 10$ per night per additional adult. Children age 15 and under stay for free at our establishment if they do not require extra bedding. As for your comment on your credit card that was read out loud in the lobby, I am truly sorry it was handled in such a way. We ask our front desk employees to never read our visitors' credit card so that other people can hear, and this policy was reaffirmed following your comment. Then, regarding your statement about the “strangely behaving” individual that was hassling our customers, I would like to say that we did not sent the police to your room. The agents were asking questions to our front desk clerk about the incident and asked the room number of the guest who first noticed us of the disturbance that person was causing. They never told that employee that they would go to your room and ask you questions, as this is against our privacy policy. Nonetheless, following this incident, precisions were made with all our front desk agents and valets attendants, the likely employees to come in contact with police officers, to remind them the proper procedures to follow in such instances in order to respect the privacy of our guests. Concerning our camera system, we do have them monitoring all entrance at all time and their “absence” is definitely not the reason why the officers went to your room to ask questions. To conclude, I once again want to apologize to you and your travel partners for this bad experience you had at our property, and would hope that you would deign give us a chance to make amend by staying at our property again on your next visit to Quebec City. Best regards!

"Nice hotel, interesting location"

5
Possumblossom, Toronto, Canada 23/07/2017

We enjoyed our two nights at this hotel on the last leg of our Quebec road trip. It wasn't our first choice (that was fully booked) but I was very happy with our stay. We were upgraded to a Business room which was a nice surprise on check in. Room was spacious with great quality furnishings and spotlessly clean. Also very quiet. Great to have a fridge. The hotel is situated about a 15-20 minute walk from the old city, but that is fine. We walked everywhere - not sure you'd want to do that in the winter! The area surrounding the hotel is very trendy with interesting shops and restaurants nearby. Nice to be away from the tourist crowds as it was a super busy time with the tall ship festival. The staff were very friendly and helpful.

"Great Staff"

4
Islandguy808, Hilo, Hawaii 23/07/2017

The location of the hotel was convenient for visiting Quebec City. We were about a one block walk from the nearest hop-on hop-off bus stop which took us all around the city. We also left Quebec City by train and the station was only a few minutes away by cab. Our room was large, clean and very comfortable. The shower in the bathroom was huge and gave you the choice of a rain shower from above or a shower from the fixture on the wall. The staff at the hotel was excellent. They were extremely helpful and courteous. The hotel restaurant was outstanding.

"Friendly and comfortable"

5
Imarover1, Halifax, Canada 19/07/2017

We just stayed one night and did not get to explore the hotel overall , but we were happy with our room as well as the location and the hotel service. We would stay again. We had our dog with us and they gave her a little gift and provided information regarding parks nearby and were very helpful and welcoming. There were plenty of places within walking distance, to eat and buy groceries and to sight see. The hotel offers valet parking for 25$, or you can park in one of the many nearby parking lots ( they provided a map with many that were less expensive) It is also possible to park at a meter - which we did . This might not work for everyone but we were driving to our sight seeing destination and we had an early start the in the morning ( 8:00 am) , plus we were only there one night so the meter parking worked for us. Overnight meter parking is free from 9pm.

"business/vacation Quebec City"

4
rsulla, Montreal, Quebec 19/07/2017

Overall a pleasant experience, bed comfortable, HDTV with enough channels. AC worked well. Breakfast buffet had many tasty choices and service was good. Huge walk-in shower in the room. No self park, valet parking only but attendants very polite and efficient. If in the area I would stay there again.

"No Frills, But It Filled the Need"

3
saipandiver, Saipan, Mariana Islands 18/07/2017

Being about a mile from the historic part of Quebec meant trekking uphill to get to where we wanted to visit. We chose this place because of price and availability at this time of year. However, what we thought would be, actually was a bit different. We pulled the car up to the curb and unloaded the bags only to learn that the hotel offered valet parking and that your car will be parked at one of 4 or 5 garages locally. We were told of some nearby garages, but not offered any specific locations. Downside to parking at a local garage is that you are charged every time you re-enter, so, valet parking had its advantages as you paid for the day, $25 Canadian. Check-in was a breeze and the staff couldn't have been more helpful. They answered all the questions we had and made some helpful suggestions. We had no idea of the music festival that weekend, so this really got us jazzed up, so to speak. However, when we got our room card and entered the elevator, we were met with a distinctive musty small once the door opened. “Oh, you'll get use to this,” I commanded myself. Funny thing is that I did. Also, IMHO, this hotel could definitely use a renovation to upgrade its look to keep in step with the tastes and expectations of travelers, especially Millennials. There's a “darkness” to the hallway, wall sconces are a bit off-center, and dust can be seen along the floorboard and in the corners. Additionally, the ice machine didn't work on our floor! Room service was a lot to be desired, with an entire day missed for clean-up. The following day the domestic staff kept trying to access our room at 7:00 a.m. and repeatedly pushed on the door. I yelled out, “Not now,” but they simply either ignored or didn't understand English. Thank goodness we lock-up every night! Again the staff was great! Valet service for our car was prompt. And, on the next block is a convenience store that provides “room eats and drinks” at a price that is very reasonable. Funny thing is that unless I could get a room in the historic part of town, I'd stay here again. As I said, “no frills, but it filled the need.”

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear saipandiver, on behalf of all our staff, I would like to thank you warmly for taking the time to file such a detailed and accurate account of your stay at our low-cost hotel in downtown Quebec City. Such complete reviews are not only useful to us in order to identify aspects of our products that would need upgrade, but it also offers other Tripadvisor users great tips about the property they are looking to book. Speaking of aspects of our establishment that might need some revamping, I am glad to announce that we will undertake major renovations in all our rooms and every corridors that will see all carpets and tapestries changed for new ones, which will certainly take care of that “musty smell” you noticed. The hotel's general look will therefore be changed, but will remain classic and welcoming instead of changing to a more modern style of décor. As for the unpleasant experience you had with the housekeeping, I would like to present you with our most sincere apologies, as this is definitely not our policy to try and enter occupied rooms before 12:00Pm, and the only advice I would have in order to avoid such annoyance would be to put the “do not disturb” sign on your door when you are present in the room. To conclude, I would like to thank you very much again for this great review of your stay at our low-cost hotel in downtown Quebec city, hoping that you will forget about finding a room in the Old City and return to our property on your next visit. Best regards!

"What a good deal."

4
sarahmF4437MG, West Vancouver, Canada 16/07/2017

The price to stay at this hotel was better than most by a good 30% and we were pleasantly surprised to find that it was a nice clean and comfy place to stay and represented very accurately on the Best Western website. We got what we were promised for sure, and it was all for a good price. Very helpful front desk.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear sarahmF4437MG, we are grateful that you took some time to write this review of your stay at our affordable hotel in downtown Quebec City. It is indeed our missions to offer our guests a high quality establishment with all features the modern traveler may require, at competitive price that will still allow you to spend money on other aspect of your trip than just for lodging. Promotions are available through most of our own website of toll-free numbers, but also on our partners' website such as Expedia or Booking.com, so the is no shortage of ways to take advantage of our inexpensive hotel near the touristic attractions of Quebec City. As for the helpfulness of our staff, I am proud to add your comment to others who also address their caring attitude in the same way you did, like Asher07 on July 12 who mentioned the professionalism with which he and his travel partners were treated during their stay. To conclude, I would simply like to thank you again for this review of your stay at our affordable hotel in downtown Quebec City, wishing to have the pleasure of welcoming you back on your next visit to Quebec. Best regards!

"Comfortable "

3
Jenmac48, Monterossa 14/07/2017

The hotel is comfortable, clean, good beds, fridge and coffee/tea making facilities, in other words all expected guest amenities. The decore is dark and dated. There is off site valet parking. It is a 20-30 minute walk, depending on the route taken, to the old part of the city. When we stayed one lift was completely out of action and the other was pretty temperamental which resulted in long delays, but these things happen. Staff were very good and the room was well serviced during our stay.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Jenmac48, thank you for expressing your thoughts on our hotel near activities to do in Quebec City. True enough, our location compared to the touristic area is really favorable; just outside of the very busy Old Quebec while still being within easy walking distance from the majority of the famous touristic attractions like the Chateau Frontenac, the battlefield park of Plains of Abraham or the Old Port that hosts the Quebec Cruise Terminal. Then, I am happy to read that the room amenities and features you expected to be provided with were all present in your room. In addition to the fridge and the Keurig K-cup coffee maker, all our rooms have 40' HD Tv with a selection of over 40 channels in both French and English, a working desk with a chair on wheels, a safe with a personalized locking code and of course, a free high speed WIFI connection available throughout the hotel. To conclude, I would like to reassure all Tripadvisor users that the problem with one of our elevators have been resolved and that both are now working properly. Nonetheless, we would like to apologize for the discomfort it may have cause to our valued clientele and reaffirm our desire to provide quality service and equipment, the later requiring to change a vital part of the faulty lift in order to make sure this does not happen again. So again, thank you for your comment on your stay at our hotel near activities to do in Quebec City, hoping that you will be back to stay with us on your next trip to our lovely town. Best regards!

"Great value... Awesome frontdesk"

4
Asher07, Vancouver, Canada 13/07/2017

I find most hotels near the Old City over-priced; but was glad that I made the choice to stay 2N at BW City Centre. On first look, you may find that the hotel is located away from the city action. Someone actually commented that there are no restaurants or shops nearby. This is entirely untrue. The city is made up of small blocks and is very walkable in most cases other than climbing the fortress. There are no lack of restaurants, pubs and street food within a 5-minute walk from the hotel. If you walk during the daytime, there is a shopping street across the hotel with very interesting retail shops. The new port and market are also an easy stroll which took us less than 30 minutes. Walking to the Old City could be tougher to reach from the hotel. I would recommend hopping onto a bus to get there as you can then save the energy to enjoy the Old City. If you are willing to pay the over-priced, staying closer to Old City would work for you. But I would much prefer value with substance and comfort. And also not to forget Quebec City is more than just the Old City! Coming back to BW, I am really impressed with the service at the front desk. They are all so professional, warm and they make you feel so welcomed! This contrasted sharply to the "lukewarm" response I got from a 4-star hotel I checked in at Old City. The bed was very comfortable and room I stayed in was very quiet. I didn't try their continental breakfast though. And given so much choices, why not explore the nearby street food? I found my favourite poutine just around the corner. Sometimes, you don't need to stay in 5-star hotel to enjoy the charm of the city.

"Very nice stay in Quebec City"

4
tokoroy50, Hanoi, Vietnam 12/07/2017

The hotel is in a good location and a good walk from most of the activities in the city but very comfortable and the breakfast is first rate. The staff are very professional and attentive. i would recommend this hotel for a stay in Quebec City.

"Walkable distance from Central fort area"

4
User 11/07/2017

Staff were very helpful; so we took elevator while walking towards/from the old city, and did not have to walk the steep slope. Parking options were limited so we had to use valet; expensive but convenient.

"Nice"

4
R5065QDjuliec, Vancouver, Canada 05/07/2017

Very Happy stay good services nice and beautiful hotel. Quality is good.front desk for check out is very nice and beautiful. We're be back very soon. They respond a little bit slow for changing the drity sheet, but over all it's ok.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear R5065QDjuliec, I am thrilled to read your review of your experience at our good hotel in downtown Quebec City, for which I thank you. First, as you can see from many previous comments like the one from Mark S on July 4, the quality of our service is one of our biggest quality and we do all our best to keep it that way. All our front desk agents can provide bilingual assistance to every customers and their knowledge of the city and its services and attractions is definitely an effective tool you should not hesitate to use. They are available 24 hours a day 7 days a week to answer any questions or demand, whether you need help to choose the best place for a meal or to make a request concerning your room and will coordinate with other departments in order to satisfy your needs. Second, I am aware that you had an issue with your bed sheets, and I do apologize for this mishap as well as for the fact that it did took us a little longer than usual to change them. Comfort of our guests is our main priority and proper follow up have been made with our staff in order to remind them of the proper procedures in order to guarantee that all our visitors are staying in a comfortable establishment at all times. So once again, thank you for your comment of our good hotel in downtown Quebec City, looking forward to welcome you back on your next visit. Best regards!

"Too far from old city, and a little cramped for being outside of it. "

3
sam g, Philadelphia, Pennsylvania 05/07/2017

This place might work for business visit but if you are looking to spend time in old city it does not work well. Hotel staff claims they are 15 minutes from old city but it really is not true. Going at a very very brisk pace, maybe you can reach old city boundaries in 15 minutes but realistically given the fact that you have to go up and down steep hills and maybe carrying something with you it's more of a 25-30 minute walk to the heart of old city. Which would be fine except that you still move for parking at the hotel than you would in old city and rooms are small. And the breakfast option they offer in the downstairs cafe is ridiculously expensive. The little bit of discount that you get here compared to old city just didn't feel worth it to us.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Sam G, we thank you for this review of your stay at our hotel in downtown Quebec City. At first, I am sorry you are disappointed by our location, as you thought it would have been closer to Old Quebec. In fact, the exact distance from our front door to Saint-John's gate is 1.1Km and with the uphill climb up Cote d'Abraham, we do feel that 15 minute walking is an accurate estimation. If you do feel that this is a bit too much to walk up, city busses do represent an viable alternative with many routes leading up to the historical district that have stops just one block away from our property. Then, I do also regret that we were not able to provide you with a room big enough that would have met your expectations. We do have some rooms that are bigger than others and if you feel that the room that was allocated to you does not seem to fit your needs, please do not hesitate to contact the front desk and inquire about the possibility of been assigned a bigger one. To conclude, I would like to thank you again for sharing your views on our property, hoping that you will come and stay with us again on your next trip to Quebec City. Best regards!

"Good place for family stay"

4
KSaints68, Fitchburg, MA 04/07/2017

Good price. Easy to find. Got the breakfast included (enjoyed the breakfast buffet). Ate 1 night at hotel restaurant. Food was good. Centrally located, quick bus ride to Old Quebec. Would stay there again if going with family.

"Not worth the money"

2
harbmann, Toronto, Canada 04/07/2017

Overall we were not satisfied with this hotel in comparison to other Best Western locations that we've stayed at. The hotel was not as clean as it could've been. The carpet needs to be changed. Besides this, our worst experience was at the restaurant at dinner time. We went down at 7:30pm and we were told that they are full and the wait is 35 minutes. We decided to wait and made reservations. We were told to come back at 8:10pm. We were back at the restaurant at exactly 8:10. However, we were not served immediately. We were seated past 8:30pm. This was after we asked them how long it was going to take and the staff said "oh we're just setting up". Also, while we were waiting, another 2 couples came in and they were seated immediately. Anyway, when we went in, there were like 6 other empty tables!! So, it was not clear to us why it took them more than 20 minutes to seat us. Was it because we were there with 2 small kids?? As we were seated, we asked the server how long it will take to get the food. She said about 10-15 mins depending on what we order. So, we sat down and looked through the menu, which was a different menu than the one that was in the room! This was frustrating because we had already decided in our room what we wanted to order. Now we had to pick something else. Anyway, our kids at this point were getting very impatient while no one came to serve us. We decided that it was best to leave because who knows how long it will be before some one comes to get the order and then bring the food. When we got up to leave, the server came over and we said we're leaving. Her reply "ok, have a good night"!!!! She did not even bother to ask why or apologize for the delay. Nada!! We ended up going to a nearby restaurant and came back within 45 mins after having dinner, compared to wasting almost 1.5 hrs at the hotel restaurant.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear harbmann, thank you for commenting on your experience at our hotel in downtown Quebec City. On behalf of our entire team, I would like to apologize for having failed in providing you and your family the high quality experience you sought and for which we are known to provide. The situation you describe at the restaurant is especially troubling, as many different aspects seems to have been neglected. I would first like to mention that the menu you have in your room is the room service menu, which is slightly different from the regular menu you can enjoy while sitting in our dining room, although several items are the same. As for the rest of your comment, that mostly regards the situation with the delay you and your kids had to endure, I can assure you that this is not a regular occurrence at our restaurant and that we have taken the necessary measures in order to prevent such an unpleasant situation to ever happen again. To conclude, I would like to take this opportunity to announce that, starting next fall, all our rooms will get major facelift with the replacement of all carpet and tapestries, so your wish to see those rags gone will be granted. So again, thank you for leaving this comment on your stay at our hotel, hoping that you will give us another chance to prove that we can do much better by staying with us again on your next trip to Quebec City. Best regards!

"Great Customer Service!!!"

4
Y108PTjasonb, Dieppe, Canada 04/07/2017

Lately my Vacations have been city centers and especially with Best Westerns, I have never seen Dedication in Customer Service like this: the staff recommendations, the rooms tidiness, the comfort, the halls, the pools are busy as they should be! I travelled around the East Coast and I am ready to Explore the West Coast of Canada with Best Westerns.

"Great centrally located hotel"

5
Guy L, St Paul, Canada 29/06/2017

Exceptional staff and service. The hotel is close to amenities. Food was very good in the restaurant with friendly, efficient and caring waiters. Excellent help with booking tours and finding transportation for us. Thank you.

"Nice location for old quebec tour"

5
Byung Moon L, Saint John, Canada 28/06/2017

It was well located for old Quebec tour and hotel was nice and quiet. Location was good to walk to attractions and there were a lot of eatery around. Service was excellent and I would definitely recommend to tourist to stay this hotel/

"Exceeded expectatsions"

5
I2873YGkarenp, Oshawa, Canada 27/06/2017

Great staff, excellent restaurant. Cafe with lounge was nice but a bit small. Great perks as Best Western members. Two for one drink coupon , bottled water. I liked that real glasses and mugs were in the rooms and real milk for the coffee was n the fridge. We walked into the old city which was about 20 minutes but lots to see along the way. Hop on Off bus stop was just a few blocks away from hotel. Very pleased..

"Bloodstained sheets"

2
May C, Los Angeles, California 25/06/2017

Bloodstained sheets, weird stains on ceilings and walls, caused the electricity to go out in our room by using an iron and a hairdryer at the same time, rudely kicked out from pool at close, no lobby.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear May C, on behalf of our entire staff, I would like to express our sincere apologies for the major inconvenient you experienced while staying with us. Providing a clean and comfortable environment to our guests is a priority for us and I am truly sorry that our efforts where in vain on that particular situation. This is definitely not up to our high standards of cleanliness and not a regular happenstance. Following your comment, new procedures were implemented in order to prevent such a frustrating situation from happening to future visitors. Then, there are some peak period for electricity demand that can require us to go reset the circuit-breaker of your room, which is something that can be done very quickly. To conclude, I would like to mention that, although our swimming pool do closes at 10:00Pm, we always ask our personnel to be comprehensive and politely ask our guests to leave the pool area as soon as possible, without pressing them to leave. This policy was reminded to all our employees who are asked to close the pool area after your review was published. So again, we do apologize for the unacceptable situation concerning the room cleanliness you experienced upon your arrival, and I truly hope you will be back among us again on your next visit to beautiful Quebec City in order give us the chance of proving that we are worthy of our great reputation. Kind regards!

"Pleasant stay and reasonable price"

5
AmandaLea123, Lac La Biche, Canada 24/06/2017

The hotel is very clean and the staff are helpful. The rooms have keurigs, fridges and are quite roomy. There are nearby restauraunts and old Quebec is a walkable distance. I would definitely stay here again.

"Room average but personnel make it better"

4
DrFirebird, Elmira, Canada 22/06/2017

The hotel is nice but the carpet needed replacement in the room and the walls could use a touch up. Antoine at the front desk was very helpful and nice. It is dog friendly, but...it is 2.5 blocks away from a green area where the pup can do his/her business. The hotel did give us a couple of treats for our Golden Retriever when we checked in. It does cost an extra $15/day for the pup. Parking is an extra $25/day for valet parking. You can park on the street but it costs and you worry. There are parking garages around but not convenient. The pool is nice. The hotel is a good 20 minute walk, uphill, to the old town area.

"Fantastic find in Quebec City!"

5
nikhilc678, Mumbai (Bombay), India 21/06/2017

Extremely competitive rates, large, well appointed rooms and lots of amenties, professional and polite staff. Superb comfort yet prices comparable to other 2-3 stars in the vicinity. Can't ask for more!

"Worth the stay"

5
Sassietraveller, Toronto, Canada 18/06/2017

Excellent service, rooms are clean and beds are very comfortable, less than 10 minutes by car to the old city centre. We would absolutely stay here again and highly recommend it to other travellers. Well priced for this hotel.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Sassietraveller, thank you for sharing your thoughts on our affordable hotel in downtown Quebec City with the entire Tripadvisor community. At first, I would like to mention that, although you are right when assessing the driving distance that separates us from the touristic district, I must advise visitors that the narrow streets, one ways and the many pedestrians can make a car ride in that area an unpleasant experience. Public transit do represent a viable alternative to driving, as bus stops are just a corner street away from our main door and will drop you right next to the Parliament, the perfect place to start exploring our lovely city. On another topic, thank you for commending our guest service and adding your experience to those of previous customers whose stay was enhanced by that feature, like colin w on June 14. So once again, thank you so much for this awesome review of your experience at our affordable hotel in downtown Quebec City. We are looking forward to welcome you back on your future visits to our gorgeous piece of heaven on earth. Best regards!

"A well managed hotel conveniently near the centre"

5
brucecX1445VU, Quebec, Canada 18/06/2017

A friendly working staff complement a well kept, clean establishment just a kilometre from the historic centre of la vieille capital. The quality of the breakfast buffet was exceptional. Try the maple sauce on our pancakes. A winner on all counts!

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear brucecX1445VU, I am delighted to read such a positive comment about your stay at our hotel near the historical quarters of Quebec City, for which I would like to thank you warmly. To begin, thank you for mentioning the quality of our buffet breakfast with its varied choice of items, like the heaven-made maple sauce you can spread on pretty much everything, from pancakes to fresh fruits through cereals, yogurts and French-bread, nothing is safe. Worry not, this sauce is also available if you decide to have one of our meal from the “a la carte” menu available every day from 7:00Am. Then, you could not be more right when talking about our proximity to the Old Quebec and all the most famous touristic attractions our UNESCO World Heritage site has to offer. In just 15 minutes walking, you will reach Saint-John's gate, the main gateway to the fortifications and to all that 17 century French architecture, those copper stone streets, the many museums and shops. In order to have an overall view of all these attractions, ask our front desk agents for the hop-on hop-off bus tours available every day, with a stop just a block away from our doors. To conclude, I would like to thank you once more for these great comments on our hotel near the historical quarters of Quebec City, hoping that you will stay with us again on your next trip to our beautiful city. Best regards!

"Will be back"

5
colin w, Toronto, Canada 14/06/2017

I stayed at this location back in February then again last night because I was quite fond of it the first time. Staff was extremely friendly and well spoken. Clean, quite, a nice walk to the touristy area of Quebec. I normally don't write reviews but I am beyond impressed with this hotel, especially for the price. I will certainly be back!

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Colin w, we are thankful that you filed this praiseful review of your stay at our inexpensive hotel in Quebec City Centre. First, I am glad to read that our bilingual staff's friendly attitude made your experience with us even better, as their knowledge of the city is sure to be a handy tool when planning your visit of the many attractions our World Heritage site has to offer. Whether you want to book a guided bus tour around the city in order to familiarize yourself with the many historical site or if you need recommendation on the best table in town that would best fit your taste, they will be more than willing to assist you with any questions regarding your stay. Second, I could not agree more with your statement about the nice walk to get from our property to the touristic area, the Old Quebec. Whether via Côte d'Abraham and the 15 minutes walking distance required to reach the fortifications or through the longer but more scenic route along Rue Saint-Joseph towards the Old port and the Cruise Terminal, walking in Quebec City is one of the many pleasures you will enjoy while visiting Quebec City. So again, thank you for this generous review of your stay at our inexpensive hotel in Quebec City centre and we are looking forward to welcoming you back on your next trip to our gorgeous city. Best regards!

"Worth the money"

5
barrybR3870HR, Porcupine Plain, Canada 12/06/2017

First time to Quebec staff friendly and helpful excellent breakfast and nice little relaxing bar upstairs it was close to bus service the shower was large hotel was walking distance to a variety of little boutiques and bars

"Great stay in Quebec City, easy walk to Old Quebec"

5
User 09/06/2017

The staff was super friendly and went out of their way to help us get settled. My dog loved his stay and the staff gave us a helpful map of the 3 closest parks to take our furry family member. He was so excited to meet other dogs and explore a bit of the city with us! A lot of dog friendly hotels are not very clean, but this hotel is VERY clean and well kept. Definitely recommended!!!

"Our visit in Quebec city"

5
User 07/06/2017

We had a wonderful time in the city and the hotel was so accommodating, the restaurant staff are very professional and they really make you feel in Europe, the food was great, the pool is adequate. The valet service is seamless and they really make sure your care is well parked in a safe location. Overall experience was perfect and we will be back again. Thank you

"Great service - comfortable room - great staff"

5
D9737XWsusanl, Gatineau, Canada 05/06/2017

We found this hotel well located about 1 km from Old Quebec. Staff very friendly to assist with check in, directions, check out. The Deluxe room was well maintained, bed very comfortable. The restaurant, wine bar and coffee bar were also appreciated.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear D9737XWsusanl, I am thrilled to read such a great comment regarding your stay at our hotel with on-site restaurant in Quebec City centre. To begin, it is true that our Deluxe rooms, called executive on most reservation platforms, offer the most relaxing stay possible with their huge walking shower and private corridor only accessible by guests staying in this room type on that particular floor. Also worthy of mention is our restaurant, Bistro le 330, and our coffee shop/Wine bar Café in, both located on-site. Bistro le 330 allows you to start your day with a complete meal every day from 7:00 to 11:00 by selecting one of our delicious breakfast like the traditional Québécois or our speciality Smoked Salmon Benedict eggs. It is also possible to enjoy an evening meal every day between 5:00 and 10:00 from our North-American Bistro style menu. More in the mood for a lighter snack? Café in is there for you with its selection of gourmet sandwiches, freshly brewed coffee, smoothies and pastries but also its wine bar section can be a perfect fit for you to put your feet up after a long day of exploring the city while enjoying a glass of wine from our vast selection of “by the glass” product or one of our beer on tap. In conclusion, thank you again for this nice review of your experience at our hotel with on-site restaurant in downtown Quebec City. We are looking forward to welcome you back among us on your next visit to beautiful Quebec City, l'Accent d'Amérique. Best regards!

"Great Hotel and Great Staff. Really enjoyed our stay. Thank you!!"

5
User 01/06/2017

We had a great stay. Everything about the hotel, location and staff was great. We will definitely stay here again. The room was extremely clean, bathroom was large and in great condition, the bed was very, very comfortable.

"Great place in the heart of the city"

4
aaronbutt, Hong Kong, China 01/06/2017

Good spot to stay for a night or two in QC close to everything. Definitely try a beer and food at the post office where everything on the menu is 5 bucks! Music is a bit loud for talking but it's hopping every night!

"Great surprise "

4
lanawl, Halifax, Canada 29/05/2017

We stayed here for one night on May 24th on our way to Montreal and were pleasantly surprised. This was a very nice hotel! Rooms were well appointed and included a fridge and robes, whereas many charge extra. This hotel is in an area that feels safe. Breakfast was not included. Nice pool area. Staff were great. Very elegant restaurant and food was good. Very comfortable bed and room.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear lanawl, thank you for your comment regarding your stay at out hotel with heated indoor pool in Downtown Quebec City. First, I would like to mention that we do offer packages that includes breakfast, but they are only available directly with us over the phone, via the Best western reservation line or website. By adding breakfast to your reservation, you will be able to take full advantage of our high quality “a la carte” menu or the delicious American buffet served every morning between 7:00 and 11:00. Second, I am happy that you enjoyed the many amenities we include in our rooms such as the mini-refrigerators and the bath robes. All our rooms have all the items a modern traveler need like the mini-fridge, 40' HD Tv, Keurig Coffee maker, working space and office chair, safe , Iron and Ironing board and of course a free high speed WIFI connection. As for the robes, only our “business” and “executive” class rooms are already equipped with them, but they are available upon request, free of charge if you are staying in the “traditional” class room. A charge will be added to your room bill, not your credit card, as a deposit and deleted once you bring the robes back to the front desk. So then, thank you once more for your great review of your experience at our hotel with heated indoor pool and we are looking forward to welcome you back on your next trip to beautiful Quebec City, l'Accent d'Amérique. Best regards!

"Comfortable and clean"

5
Mike R, Oakville, Ontario, Canada 26/05/2017

Great cafe bistro, very comfortable room made this a good choice for exploring Quebec. Wish it was a little closer to the Old City but not a bad location. Staff were very friendly and answered all questions.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Mike R, we are grateful that you took some time in order to share your experience at our hotel near Old Quebec City with the whole Tripasvisor community. First, we too wished that we were closer to the old city, but still it is only a 15 minute walk to Saint-John's gate, the main entrance to the fortified part of Quebec City. From there, all the most famous site of our historical city, which was named the 2nd best touristic destination by Expedia Users are at the tip of your fingers. Chateau Frontenac, Battlefield park of the Plains of Abraham, Terrasse Dufferin that overlooks Quartier Petit-Champlain and the majestic Saint-Lawrence River, the Citadel and all the museums are all easily accessible from our property. Second, thank you for mentioning the helpfulness and friendliness of our staff, as this is one feature we emphasize in order to offer our customers a superior experience while staying with us. Whatever your query or concern, you will be answered with all the care, professionalism and knowledge that our staff is known for providing each and every time, so do not hesitate to seek their help. In conclusion, many thanks again for this tremendous review of your stay at our hotel near Old Quebec City and we are looking forward to welcome you back on your next trip. Best regards!

"Perfect hotel"

5
O3476DXdavec, Labrador City, Canada 25/05/2017

Nice place good price great service just for breakfast that open a littel too late room pretty clean staff happiness is there i would reccomend to everyone for sure and the valet service are perfect too

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear O3476DXdavec, on behalf of all my colleagues, I would like to express our sincere gratitude for this thorough and positive review of your stay at our affordable hotel in Downtown Quebec City. As a starter, I am glad that you enjoyed breakfast at our restaurant Bistro le 330, which is served every week day from 7:00 to 11:00 and until 12:00 on weekends. You may either enjoy a dish from our complete “a la carte” menu, like our famous smoked salmon egg benedict or our traditional “Québécois” breakfast, or take advantage of our American buffet. Then, I am glad to add your comment about the happiness and friendliness of our staff to an already long list of similar comment from previous guests, as this feature of our product does collect praises from most of our visitors. Whether you need to set your bearings right in order to discover our gorgeous city efficiently or to get recommendation on which restaurant to choose from the numerous different style of cuisine Quebec has to offer, their knowledge will help you planning your trip around town in an efficient and friendly way. To conclude, may I thank you again for this tremendous review of your stay at our affordable hotel in Downtown Quebec City and for recommending our establishment to everyone, hoping to see you again soon. Best regards!

"Quiet and convenient"

3
denmark_x4, Vancouver, Canada 23/05/2017

Checked in process was quick and easy, but I still don't understand why they have to charge us $400 from my credit card first and then said will deduce the amount of my stay and refund back to us of the balance. Yet in the end when I checked out, they charged me the exact amount when I booked on line. The breakfast that they provided was quite good and filling. Many choices for selection with hot and cold dishes. The waiters are very helpful and professional. Room size is reasonable and beds are comfortable. Our room located at the corner away from the vending machines and is facing the side street, so not too noisy. Housekeeping was fine but the bath towels needs to update, some of them are like rag cloths, thin and the edges have already worn out. Main problem is nothing in that area, just a small corner store next door. You need to walk or drive a few blocks in order to find some restaurants. We rented a car from Montreal, so getting around especially to the old town is not a problem. Parking is free in the evening from 9pm to 9 am for all meters, some areas you can park 2 hours free. Therefore we did not have to pay for any valet parking at all. Overall, I would recommend this property but would prefer to try other hotels in that area.

"Great location"

4
Joanne078, Bathurst, Canada 23/05/2017

Nice clean comfortable rooms. Check in was fast , friendly staff. We did not use the hotel parking, we used another parking, 10 minutes walk. 12$ for this parking. Once we got checked in, we visited walking, so we did not need our car. The weather was perfect.

"Clean, affordable "

4
ottravel5, Ottawa, Canada 22/05/2017

This is a good choice when you want to be close to the city but you're willing to walk to the main town. It's a hilly walk but pleasant to get to the old town. The on site dining is adequate but the pool area is tiny and the hot tub very small too. Parking using the valet is a good choice.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear ottravel5, we wish to thank you for publishing this review of your stay at our hotel with valet service in downtown Quebec City. On that matter, it is true that using our valet service is the most convenient way to park your car in a secure way without the hassle that comes with finding a parking on your own in an unknown area. For the price of 25.00$ plus taxes per night with free unlimited in-and-out access privilege, you buy the peace of mind of handing your car to a caring member of our valet team, whom will fetch your vehicle as many time as you want, at any time you seem fit, and bring it right in front of the hotel's main door. Then, on another topic, your comment on our location, just a few minutes, uphill walking distance from the Old City, is spot on! From our main door, you can decide to head straight to the top of the hill and the fortification of the historical city, or go around the cliff towards the Old port Via the booming Saint-Joseph Street and the public market, Marche du Vieux-Port where you will find various local products sold by the producers themselves. You will then end your stroll in the oldest part of Quebec City, Quartier Petit-Champlain and you will be able to reach the top of the “plateau” by taking a ride on the scenic elevator, the Funicular. So again, thank you so much for sharing your thoughts with the entire Tripadvisor community, wishing to have the chance to welcome you back among us on your next visit to beautiful Quebec City, l'Accent d'Amérique. Best regards!

"Good location, wonderful staff, comfortable room"

5
Oronian, Orono, Maine 17/05/2017

We had a wonderful three-night stay. First, the staff is exceptionally friendly, professional, and helpful. We had a minor problem in our room and maintenance was there to fix it immediately. The beds were very comfortable, the room a reasonable size, and I liked that housekeeping was optional - we could choose to have a full cleaning, or just new towels/garbage removal, or no cleaning at all. The location of the hotel is good, close to restaurants and shops, and not too far from Old Quebec. Valet parking was very convenient and includes in/out privileges--a big deal in this city! It's not a terribly long walk to Old Quebec, but be aware that the shortest route is uphill nearly all the way. I wished we could have stayed longer!

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Oronian, it is with great pride that I am reading this magnificent review of your stay at our hotel in downtown Quebec City, and I would like to thank you for publishing it to the benefit of every other Tripadvisor users. We strive to offer all our customers a clean, comfortable accommodation coupled with the best guest service of the industry and I am thrilled to see that our efforts in achieving this goal made for a great experience, one that you would have wish to be longer. First, I am glad that you did mentioned the personalized daily cleaning of your room, as this is a feature that is not well-known to many visitors. By simply filling the door-hanger intended for this purpose, you can tell us what you would like to be serviced for a particular day, not only towels and garbage removal but vacuum, bed changing, special request to have more of an item brought up, or any special demand you may have regarding the cleaning/refurbishing of your room. You may also indicate a specific time at which you would like the service to be made. Second, as you also accurately mentioned, our location in the heart of a blossoming part of town, Quartier Nouvo Saint-Roch, offers the better of the two worlds: a short walk to all the most renowned landmark of historical Quebec City and a vibrant and young, less touristic part of town that offers plenty of activities to discover. Want to avoid the uphill walk to Old Town? Then head just one block south on Saint-Joseph Street and start exploring that lovely copper stone street filled with trendy restaurants, funny-concept bar and boutiques, then keep going towards the Old Port and Quartier Petit-Champlain where you will be able to reach the upper-part using the payable elevators, the Funicular. To conclude, do not hesitate to seek help from our bilingual front desk staff for any query, demand or concerns you may have during your stay. Not only they will do everything in order to fix any problem you may report to them, like the one you experienced upon your arrival, but they are very knowledgeable of every activities and sites you would like to visit during your stay, which will definitely make your daily planning that more efficient. Well then, the only thing left is to warmly thank you for sharing your thoughts on your trip to our hotel in downtown Quebec City, wishing that your next stay with us will be as long as you wish. Best regards!

"A clean oasis in a bustling city"

4
oliviac92, Ottawa, Canada 15/05/2017

My boyfriend and I had a great experience at this hotel. The young lady who checked us in was very helpful and knowledgable. I found the valet parking was a bit pricey (25$ plus tax), but they did have an alternative less expensive underground parking that was only a couple minutes walk from the hotel. The rooms were clean, quiet, and the bed was super comfortable! It is a bit of a walk to Old Quebec and other attractions - but easy access to the highway. I would definitely recommend this property!

"Great trip to Quebec"

4
LINDA S, Newton, Massachusetts 07/05/2017

Two days wandering around Quebec sightseeing. Trip could have been improved if it had not rained one day. Friendly people everywhere. Streets clean - very little trash. Not much graffiti - program to encourage murals. The ability to walk is important as there are lots of uneven streets and sidewalks and lots of steps.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear LINDA S, on behalf of all our guests here at Best Western PLUS City Centre Quebec, I would like to warmly thank you for this uncommon review of your stay with us. For sites such as TripAdvisor, it is really helpful to get comments on various topics as it help different viewers with different field of interests on their quest for a modern hotel in downtown Quebec City. As a starter, Quebec has many murals as you noted in your comment and some are even the result of a program aimed at rescuing some troubled kids by giving them a mean to express themselves through street art such as graffiti. Others, like the one right in front of our property, are either initiative by the city to enhance the visual décor of our city or personal initiative of owners willing to have their business painted by young artists. To continue on another topic, despite been right about the many “uneven streets and sidewalks” that you may found on your way to the Old Quebec, there are many ways to avoid them. First, although it is an uphill walk to the fortification from our hotel, sidewalks are present all along the 15 minute walk and proper street crossing can be done without any danger. If ever that would still not seem to be your particular cup of tea, city busses have stops just a stone's throw away form our door and will lead you right on top of the hill near all the attractions without much efforts. Ask our dedicated front desk agents or the valet attendants for instructions on how to proceed with the bus system, they will be real glad to help you wander around. To conclude, I am saddened by the fact that your trip was dampened by the rain. True enough, April have been one of the rainiest month in history, but that usually is a sign that summer will be sunny and warm, as it has been for the past few. So once again thank you for your comment on our modern hotel in Downtown Quebec City. We hope to have you back among us for your next trip to the Quebec region. Best regards!

"Great location."

4
canadian22, Newfoundland 06/05/2017

Location very convenient, pool area beautifully decorated. La 330 Bistro excellent. Short cab ride or longish walk to old town. Lots of stores and restaurants nearby. Staff very friendly and accommodating. Pool area very nice but a little small.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear canadian22, we wish to thank you for this review of your recent stay at our hotel with heated indoor pool in Quebec City. Such comment are really valuable to us as they help us to reach our goal of improving our product every day. To begin, we do have a hotel within walking distance from Old Quebec City as you will need only 15 minutes on foot to reach Saint-John's gate, the fortification's main entrance. From there, all of the most famous landmarks are easily accessible, whether it is the Château Frontenac, the Citadel or Quartier Petit Champlain, all are reachable from our property. Although taxi is indeed a good way to avoid the walk, city busses also allows you to get to all those sites pretty easily with several routes that have stops just a few steps away from our doors. Also, I am happy to see that you were able to enjoy our beautiful pool area, although you did find it a little small. In a hand painted décor that depicts nearby sites of the region such as the Montmorency waterfall, Ile d'Orléans and Mont-Sainte-Anne, you will be able to also take advantage of our Jacuzzi and our Gym, all located at the same place. Opening hours are from 6:30Am to 10:00Pm with the last hour of operation reserved for adults only. To conclude, I would like to thank you again for this great comment regarding our hotel with heated indoor pool in Quebec City, hoping that you will choose to stay with us again when you will visit our city again. Best regards, Jean-Pierre Gagne – Hospitality and Guest Experience Manager

"nice hotel, comfortable room"

4
antonioz409, Terrebonne, Canada 05/05/2017

Nice hotel, great value for the price you pay. The overall look of the floors is a little dated. the rooms are clean and the beds are very comfortable. The lobby area is nice and spacious. the restaurant area is very modern and the staff were very helpfull and very friendly. I would receommend this hotel to any body looking for a good hotel to stay at in Quebec City.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear antonioz409, thank you for this review of your stay at our affordable hotel in Quebec City Centre. First of all, thank you for allowing me to inform the entire Tripadvisor community that we are planning on undertaking major renovations of all our rooms in the near future, and that new carpets and tapestries will replace the ones you found a “little dated”. Second, I am glad that you were able to enjoy great meals at our restaurant, Bistro le 330. They do serve breakfast every day from 7:00Am to 11:00Am on weekdays and up until 12:00Pm on weekends, either as an a la carte menu or an American Buffet on busier days. Dinner is also available every evening with our North American style menu, served between 5:00Pm and 10:00Pm by our team of professional and friendly team of waiters. Last but not least, we receive many good comments about the quality of our rooms, whether it is due to their cleanliness or the high comfort of our beds. A thorough clean-up of your room will be done every day, unless otherwise instructed by you, and you can even determine exactly what needs to be touched-up by our housekeeping staff. As for the beds, great comfort is mainly provided by the use of natural memory foam mattresses that perfectly matches your forms, as well as our high-end “triple sheet” linen that combines softness and tidiness, all for an increased wellness that allow you to fully benefits from a relaxing stay. So again, thank you for your comment on our affordable hotel in Quebec City, wishing that you will come to stay with another time on your next visit to Quebec City. Best regards!

"Bus Tour"

4
zephyer1947, Sudbury, Canada 05/05/2017

The room was comfortable and had all the necessary amenities. Its an older hotel but has been kept up well. Room was clean, bed was comfortable, and the Keurig Coffee maker was a nice touch, as was the fridge. Our view out the window was of a wall and a hallway in the hotel with very little natural light, but then all rooms can't have a great view. The hotel has a restaurant, but no free breakfast, ours was included as we were part of a bus tour. A glass of red wine can set you back $11.00. There is no free parking, but there is a valet service for a fee. Location was good and handy to many restaurants, drug stores and venders if you are looking for wine and beer. If you are able to walk, the old city is about 15 - 20 minutes away, and it well worth seeing. Over all this hotel presents as being reasonably good value for the dollar. The location was good, but no free breakfast and no free parking, took away some of it's charm. Those who are unable to communicate in French, should have no major issues here, the staff were very helpful.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear zephyer1947, we are really grateful that you took the time to write such a complete and accurate comment about our hotel near historical Quebec City. To begin, I'm happy you took advantage of the amenities we have in all our rooms like the Keurig K-cup coffee maker and mini-fridge. Other features such as 40' HD cable tv, working desk with chairs and of course free WIFI high speed internet connection. All these and more are offered freely to all our guest in order to satisfy every single need the modern traveler may have. If there is something you would need that is not already in your room, please do not hesitate to ask our front desk agents who can either provide it from our inventory or point you to the nearest vendor. Then, it is true that there are a lots of different shops around so that if ever you forgot something, there is a pretty good chance that you will be able to purchase it in one of those shops. Also located near our hotel are many different kind of restaurants, from fast food to high-end, modern cuisine that costs way less than what you could expect from such high-quality establishment. Bars, pubs, micro-breweries, show venues and theatres are also just around the corner. Otherwise, our café/wine bar, Café In, do offer a “by the glass” selection of different wine, but there is also cocktails and beers on tap available. You can also grab a delicious fresh coffee from our selection of beans from all over the world, one of our gourmet sandwich or a pastry, all available on the “Café” side of the café. So with all that said, thank you so very much again for this awesome review of your stay at our hotel near historical Quebec City. We are looking forward to welcome you once more on your next visit to our beautiful town. Best regards!

"Nice, clean, modern"

4
mrb415, West Point, New York 26/04/2017

We got a great deal on this place through Hotwire and was greatly surprised by the quality! The location is a little odd but there are some decent restaurants within walking distance along with a drug store in case you forgot the toothbrush. The beds were comfy, clean and nice sheets. The bathroom was spacious, clean and well equipped with shampoo/conditioner/lotion and hair dryer. The shower was wonderful with plenty of hot water. There was a mini-fridge in our room along with a Keurig style coffee maker but no microwave. The pool area was nice with a small hot tub (4person). Do be careful though because the tile floor is extremely slippery when wet(personal experience). There is also a nice coffee shop just off the lobby with great morning pastries. We never ate at the restaurant. Valet parking was $25CAD a day and they were very prompt when retrieving the car...less than 10 minutes. Overall a nice stay.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear mrb415, on behalf of all our employees here at best Western PLUS City Centre Ville Quebec, I would like to express my gratitude for sharing your appreciation of our modern hotel near Old Quebec City. Such complete and accurate review are really valuable to every Tripadvisor's users in their quest for a quality hotel in downtown Quebec City. As a starter, I would like to point out that all the equipment you mention in your comment are available in every room type, and that micro-waves are available at a low cost of 8.00$ plus taxes for one night and 7.00$ plus taxes per night for 2 nights and more. Also, we do offer a free high speed WIFI connection everywhere in our hotel so that our guests can stay connected with their life while on their trip. Then, I am glad that you were able to taste one of the delicious pastries freshly baked that you will find at our coffee shop, Café In, where you can also grab a gourmet sandwich, a smoothie, a soup or, of course, a fresh coffee brewed on the spot by one of our baristas, selected from one of our high quality coffee bean from all around the world. To conclude, I must admit that I disagree with your statement regarding the neighborhood at the heart of which we are located, Quartier Nouvo Saint-Roch. If by “odd” you meant different from what kind of atmosphere you can expect while visiting a historical town such as ours, then I totally agree! Filled with a huge variety of great restaurants held by a new generation of chefs that creates innovative and delicious menus, bars and pubs that go beyond the traditional concept of such establishment by offering extravagant experiences and several show venues for all kind of music and theatre aficionados, the ambiance around our hotel is young and vibrant, which is maybe a bit “odd” for a city that is known around the world for its history. So again, thank you for this amazing review of your stay with us, hoping that you will join us once again during your future visit to beautiful Quebec City, l'Accent d'Amérique. Best regards, Jean-Pierre Gagné – Hospitality and Guest Experience Manager

"Good for the value"

3
dorakk, dorakk 25/04/2017

First of all, we got a really good deal from priceline, so with the money we paid for, we can't expect much. Location: It's a good 15-20 mins uphill scenic walk to old town Quebec. During day time, it was a very nice walk, we stopped by different coffee shops, grocer on Rue St Jean. We enjoyed the walk very much, The walk back to the hotel at night was a different story, the streets were dark and quiet, so we were kind of worried. Also, who wants to take such a long walk after a long day of sightseeing? Parking: Valet parking at hotel is expensive ($30). Ask the front desk staff for alternatives, they will provide you a map with nearby cheaper parking. We parked at Rochester ($12 for 24 hours with in and out privilege), which is a short 5 mins walk from hotel. Room & Hotel: We got room at floor 8, facing the inside. Spacious room, new and clean. The hallway look old though. Our room did not include breakfast. There are many good restaurants nearby. We had the best poutine at Poutineville, which is 5 mins away from hotel. Overall it was a good stay for the money we paid for. Of course there are many nicer and closer hotels in Old Town, but it probably cost double or triple of what we paid. Should we go back to Quebec City, we don't mind staying at this hotel again for the $$$.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Dorakk, thank you for commenting on your stay at our affordable hotel in downtown Quebec City. I am sorry though that we seemingly did not exceeded your expectations, and your review will surely help us improving our product. First of all, we are indeed located 15 minutes walking distance from Old Town, but I must admit that I disagree with your statement regarding the safety of walking during darker hours, as Quebec City is one of the world's safest city. If ever that does not comfort you, there are many bus routes that have stops near most of the main streets of the historical part of town that will bring you right next to our hotel. We are actually right next to the city's biggest bus stop, Place Jacques-Cartier and buses run until quite late into the night. Second, parking is available at our hotel as a valet service at the price of 25.00$ plus taxes per night with unlimited in-and-out access to your vehicle, and the price is at par with what other hotels in downtown Quebec City are proposing to their guests. You are right though to say that our front desk agents can help you to find a cheaper alternative, as they will provide you with a map of the neighborhood highlighting the nearest public parking. Then, I am glad that you found our location to be convenient. True enough, there are many different kind of eateries, from the traditional Poutine shack to the high-end gastronomic table, as well as bars and pubs with original and funny concepts and show venues for all artistic taste. To conclude, thank you again for sharing your thoughts with the entire Tripadvisor community, and we are looking forward to have you back with us during your next visit to beautiful Quebec City, l'Accent d'Amérique. Best regards, Jean-Pierre Gagne – Hospitality and Guest Experience Manager

"Great Value - Extra Comfy Beds"

4
Angela R, United States 24/04/2017

Stayed here for our trip to Quebec. It is located about a mile out of Old Quebec City. The rate was wonderful, great value - definitely book the breakfast rate. The breakfast buffet was great. Many healthy options as well as a hot foods like little meat pies, scrambled eggs, baked beans, and there was a "homemade maple syrup" for the french toast. Rooms were neat and clean. Bed were very comfy!

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Angela R, we are thankful that you took some of your time to let the whole Tripadvisor community know how good your stay at our hotel with breakfast included was. As a starter, I am glad that you thought our beds were “extra comfy”, as this is the general opinion of the vast majority of our visitors as you can see with comments like the one from BeamyMan on April 21. That extra level of comfort is mainly due to 2 factors; the use of natural memory foam mattresses that perfectly surrounds your body while keeping a firm stance for good support, which are topped with a deluxe triple sheet style linen, so soft you will want to run away with them (please don't). Otherwise, breakfast can be included in your reservation only if you make the reservation through us directly or via the Best Western Central of reservation, and you will be able start your day with a complete breakfast with all the items you described and more, at no extra cost…maybe except for the tip for the waiter. Then, you are right to mention our proximity to the Old City (exactly .7miles), with just a 15 minutes walking distance to reach the gate of the fortification, Saint-John's gate. Another way to reach the historical quarters of Quebec is to walk along Saint-Joseph street towards the Old Port and reach the lower-part of Old City, Quartier Petit-Champlain and its famous copper stone streets and the many art boutiques and other local business you will encounter on your way. Well then, thank you again for this great comment on your stay at our hotel with breakfast included in Quebec City. We are looking forward to see you again on your next trip to Quebec City. Best regards, Jean-Pierre Gagne – Hospitality and Guest Experience Manager

"Great Location in qQuebec City"

5
User 23/04/2017

Very good service and value, great location, Clean, Staff was extremely helpful, you can walk to the Old Quebec City ,there is plenty of places to eat and shop nearby , great city to visit, very friendly Lots to see and do

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear H4604VJsuzannec, we are grateful that you took some time to share your thoughts on your recent stay at our hotel near the Old Quebec. You are right when you say that Quebec City is a great place to visit, and I should add that our hotel is THE best place to stay while visiting this historical site. With a very short and pleasant walk of 15 minutes to reach the fortification of the old Town and bus routes that have stops just a block away from our doors, you will have a nice time exploring the sites you prefer instead of losing your mind just trying to get around town. Speaking of wandering around the city, our helpful front desk employees are always ready to help you planning your trip. Whether to recommend and make reservation to the most fitting restaurant according to your daily preference, identify the many historical attraction that Quebec City has to offer on a map or to tell you about some that you may have missed while making your “to do” list, their knowledge will be your best touristic asset. TO conclude, I would like to thank you again for comment on your stay at our hotel near Old Quebec, hopping that you will choose to stay among us again during your next visit to Quebec City. Best regards, Jean-Pierre Gagne – Hospitality and Guest Experience Manager

"Luxurious and good value"

5
BeamyMan, Watford, United Kingdom 21/04/2017

We stayed for three nights with our two adult daughters, and were pleased to be given two interconnecting rooms with a double and twin beds. The beds were comfortable and the rooms had useful facilities like a fridge, coffee machine, hairdryer and safe. The hotel also has a small swimming pool and gym. We opted for the breakfast inclusive deal which was good value, and the buffet was very good. The hotel itself is around a mile from the main sights of Quebec, and the city is hilly to walk around. If you go to the southern end of rue de la Couronne there is a free elevator which takes out some of the climbing. Our favourite excursion was to the Chute Montmorency, a spectacular waterfall. You take bus 800 which goes from round the corner from the hotel, all the way to the top of the waterfall. There's a shortage of really good restaurants near the hotel. Our favourite was Bati Bassak, at 125 St Joseph East, around ten minutes walk away. It does excellent Thai/Cambodian food, but most nights you need to book. After being turned away one evening, we ate in the hotel restaurant. The food was fine but it lacked atmosphere, with the TV screens still flashing away.

JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Cher BeamyMan, thank you so much for this great review of your experience at our affordable hotel in downtown Quebec City. The details contained in your comment are complete and accurate and will surely help other Tripadvisor users on their quest for a great hotel near activities to do in Quebec City. To begin, I am glad that we were able to assign connecting rooms, especially the one king connecting with the two queens as we do not have that many of these. Request such as this are more likely to be acknowledged and acquiesce to when they are made during the reservation process, as they are always subject to availability on the date of arrival. Then, I think there is a typo in your comment, as there is definitely no shortage of great restaurants near our hotel. In fact, Quartier Nouvo Saint-Roch, at the heart of which we are located, has turned into THE trendy place to be in Quebec City with the arrival of a huge variety of eateries, from pubs with creative and unexpansive menus to culinary delight from around the globe, like the Bata Bassak that is mentioned in your review. Also worthy of mention is the fact that not only bus #800 can bring you to the wonderful Montmorency Waterfall without any hassle, but it can bring you form our hotel to the heart of the touristic district, the Old Quebec, along with other routes that have stops right next to our hotel. Last but not least, it is indeed possible to include breakfast in your reservation, but only when you book directly with us over the phone or via the Best Western's central of reservation, either online or by phone. By choosing this option, a complete breakfast will kick start each morning of your stay with us with our a la carte menu or the buffet breakfast when available. So again, thank you for expressing your opinion regarding your opinion on your stay at our affordable hotel in downtown Quebec City, looking forward to welcoming you back for your next visit to our beautiful town. Best regards, Jean-Pierre Gagne – Hospitality and Guest Experience Manager

"All was good"

5
Cathy D, Largo, Florida 20/04/2017

We decided at the last minute to stop in Quebec City on a drive through the province and found a good deal online. Pleased with the hotel. Restaurant was a nice surprise for supper and for breakfast. Very happy with this stay.

"Good price, good location"

4
User 18/04/2017

Good hotel for its price and location. The room is a little old. Service is acceptable. It's no problem that the valet parking guy adjust my seat, but he should NOT store the seat position into Memory 1 which had my setting, without my permission.

"One of the Best Places to Stay in Quebec City!"

5
KevinWijaya, Berkeley, California 18/04/2017

Hmm, where should I start? Well, as the name of the place might tell you, this hotel is conveniently located in the center of the city so it's very convenient to see the major attractions even if you don't bring your own vehicle. The room is very spacious and nice, the level of service is excellent, and overall, it's really worth every penny I paid for. Definitely recommended!

"Great Stay at Best Western City Centre in Quebec City"

5
Diane P, New York 17/04/2017

Wonderful experience at this Best Western. Clean, quiet, well-appointed rooms with exceptional staff catering to our every need. Exceptional breakfast buffet too. The location is about a 20 minute walk to the center of Quebec City. The neighborhood has some interesting restaurants too.

"Parking is NOT available (only Valet)"

4
RosannaZM, Montreal, Canada 16/04/2017

Very good hotel, true to its reputation. Helpful staff, not overly friendly. Excellent buffet breakfast at a cost. Clean, affordable, nice (overly chlorinated) inside pool. Very kid friendly, and that's why we keep choosing the Best Western. The big let down was the paid parking. There is parking across the hotel but we were told we couldn't park there because it belonged to a library. However, cars there in the evening were still there in the morning. Because we did not want any trouble, we paid for the valet parking. They also keep $ 100.00 in case of damage to the room but you can use that money to pay for the breakfast and any other expenses incurred during the stay. You get back whatever is left via a credit on the credit card used.

"OUr new goto hotel when in Quebec City."

5
Bruno T, Montreal 05/04/2017

We needed a place for a quick weekend stay while visiting someone in Quebec City. Found this hotel offering a ridiculously great deal at $107/night (for a Saturday night at that). I was really curious as to what a Best Western in downtown Quebec City would seeing that there is a lot of competition with charming boutique hotels. We were pleasantly surprised to find a top notch full-service hotel with swimming pool, restaurant and wine bar / coffee shop. The coffee at that shop is excellent, btw. The room and bathroom were both spotlessly clean. The two queen beds set-up was "face to face" instead of side by side which made the room feel less stuffy and cramped than the usual hotel room layout. The beds were extremely comfortable and we had a great night's sleep. We didn't try the breakfast but we probably will the next time that we are in town. Check out was a breeze and the staff were extremely polite and pleasant. All in all a great experience. I strongly recommend this hotel to anyone who plans to visit Quebec City. The hotel is situated near St Joseph Street where you find many of the recent and interesting shops and restaurants.

"Very nice stay!"

5
User 01/04/2017

We are here for 3 nights and are loving it! Our room is on the second floor and is very spacious and nice! There is a fridge, big flat screen TV, and a Kuerig! The bed is really comfortable too. The hotel is located downtown and is close to a lot of restaurants, bars and coffee shops. The pool area is nice, as is the restaurant. We will be returning!

JeanPGagne, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear DianaDaves, on behalf of our entire staff here at Best Western PLUS City Centre Quebec, I would lilke to thank you for commenting your stay in our hotel with swimming pool in such an awesome way. Thorough comments such as yours are always welcome, even more so when they are so accurate, as they do provide important information to the entire Tripadvisor community. To begin, I must admit that I must agree that our beds are definitely comfortable, and that the use of natural memory foam mattresses and high-end triple sheets linen is a big part of it. Then, amenities you describe are present in all our rooms, whether in the traditionnal class rooms, like the one you had on the second floor, business or executive. Also, in additionto our heated indoor pool, all our guests have access to the jacuzzi and the gym, also located in our gorgeous pool area that is hand painted with depictions of famous touristic sites near Quebec like Mont Sainte-Anne and the Montmorency Waterfall. To conclude, I would like to thank you once more for filling such a great comment regarding your visit to our hotel with swimming pool in downtown Quebec City, it will be an honor for us to welcoming you back on your next visit to our beautiful City. Best regards, JEan-Pierre Gagne - Hospitality and Guest Experience Manager

"Great place to stay"

5
N2870LQlindah, Windsor, Canada 01/04/2017

Our experience at this hotel was very positive. Clean spacious rooms, friendly staff. Valet parking was extra, but worth every penny. Check in and check out was easy. Staff were very helpful with suggestions for the local area. Access from the lobby was great.

JeanPGagne, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear N2870LQlindah, thank you for commenting on your recent stay at our hotel near activities to do in Quebec City. I am really happy that your experience with us was up to your expectations and that you took time to share your thoughts with the Tripadvisor community. First, thank you for commending our valet service, which we offer for the price of 24.00$ plus taxes per night with free unlimited in-and-out access to your vehicle. That last feature definitely makes it worth its price, as you do not have to go retrieve your car yourself every time you need it, as our valet attendents will do so with pleasure. Second, as you can see from other comments on this site like the one from Stacey M on March 24, the friendly and helpful attitude of our staff often receives preaises from our guests, and I am glad that your review adds to this tally. Knowledge of the the area is adament in order to advice our guests efficiently on their travel plans, and our front desk agents are always happy to provide council on the different activities you might want to do while visiting Quebec City. So again, thank you for this great review of your stay at our hotel near activities in Quebec CIty, and we are really looking forward to welcoming you back on your next Quebec City adventure. Best regards, JEan-Pierre Gagne - Hospitality and Guest Experience Manager

"Great Hotel, Decent Pricing"

5
LL12345679, Toronto, Ontario 27/03/2017

The counter staff was very friendly. Rooms were clean. Many food options around the area. We travelled with very young kids and it was very doable. The swimming pool was good, but not recommended for kids. There are a few steps they can play on, other that that, it's over 1.1 metres deep. The location is great. It is about a 10-15 minutes walk from Old Quebec City.

JeanPGagne, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear LL12345679, on behalf of all our employees, I would like to warmly thank you for commenting your stay with such praise. We dearly value each and every comment we receive from our guests, and yours will definitely serve as motivation for us in keeping improving an already great experience for our visitors. First order of business, I must respectfully disagree with your statement regarding our heated indoor pool that would not be suitable for kids. It is very easy for kids, even young ones to get in the pool, as it is below the ground surface and accessible by a set of three stairs. As for the depth, it is indeed 1.1M to 1.3M deep, and we do offer safety equipment such as floaters and even other floatation devices. Otherwise, I am glad that you and your family could easily benefit from our idea location in Quartier Nouvo Saint-Roch, the new trendy area in Downtown Quebec City. With many different kind of eateries, bars, pubs, venues and activities either for couples or a family, you will be able to enhance your trip to Quebec City in an area that is not filled with tourists and travelers. But do not worry, as the Old Quebec is, as you correctly noted, just a 15 minutes walking distance from our doors. From there, you can enjoy all the famous charms of the historical quarters of our fortified city such as the Chateau Frontenac, Promenade des Gouverneurs, The Quebec Parliament and all the lovely copper stone streets and the 17 century French architecture unique to Quebec City. So again, dear customer, thank you for filling a review of your stay with us, and we are looking forward to welcoming you back in our hotel near Old Quebec City. Best regards, Jean-Pierre Gagné – Hospitality and Guest Experience Manager

"Great stay!"

5
User 24/03/2017

Have to say what a great hotel! Clean well organized with friendly efficient staff, and for being busy as it was very quiet. The rooms were super comfortable too. Definitely our choice for our next visit!

JeanPGagne, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Stacey M, we are grateful for this commending comment regarding your experience at our comfortable hotel in Downtown Quebec City. Good or bad, inputs we get from our customers are always taken into account in order to either enhance our product or to motivate our staff to keep on the good work, which your comment will surely achieve. Actually, you did mention all 3 aspects of our product that we emphasize the most in order to make your experience with us an unforgettable one; offering a clean, practical and well-equipped room, a comfortable bed and a superior guest service. First, all the amenities in the room are high-end items such as 40' HD TVs, Keurig Coffee makers with free supply of high quality coffee, Danby mini-refrigerators and deluxe bath products, just to name a few. Second, all occupied rooms will be thoroughly cleaned daily unless otherwise instructed by the customer, who can fill a form and hang it on the door in the morning in order to customize or decline the cleaning service. Last but not least, our great service, which is so often praised by comments from customers on this site like the one from Davie M on March 22, is an aspect that makes us real proud. All employees, most of them able to communicate in both French and English, are dedicated to make your experience with us as enjoyable as can be, and are always ready to answer any question or demand you may have, so do not hesitate to seek their help. So again, dear Stacey M, thank you so much for this great review of your stay, and we are definitely looking forward to welcoming you back on your next visit to Beautiful Quebec City, l'Accent d'Amérique. Best regards, Jean-Pierre Gagné – Hospitality and Guest Experience Manager

"Great destination"

4
Valerie M, Northboro, United States 22/11/2016

In walking distance to Old Quebec. Very friendly staff. My only complaint was that, due to the fact I used my points on the stay, the hotel did not cover our breakfast. I really think if you earned points then it should cover a full stay. Best Western normally always covers breakfast. Overall was a great experience though.

JeanPGagne, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Valerie M, I wish to thank you for reviewing your experience with us in such a detailed way. We value any comment we can get from our guests, as they provide us with the necessary tools in order to identify which aspect of our product needs improvements and which we should draw inspiration from. First and foremost, I would like to add to your comment about the breakfast not been included when you use Best Western Rewards to pay for your room, as breakfast is not included in most rates, not only when you book with your Rewards points. There are several promotions available throughout the year that would include breakfast in your reservation, which allows you to eat at our restaurant, Bistro le 330 with its “a la carte” menu, or the American buffet when it is available. Second, here at Best Western PLUS City Centre, we are very proud to offer one of the best guest service in town, as many reviews from previous tends to suggest. Our entire team is dedicated in making your experience with us a unique and pleasant one, whether it's our front desk agents whom are available 24 hours a day, 7 days a week, or our highly competent maintenance team that will fix almost any technical problem that may occur in your room, even our valet service who will retrieve your car quickly each and every time you may require it, even if it is only to retrieve an item from it. Speaking of which, valet service is available for visitors traveling with a vehicle at the cost of 24.00$ plus taxes per night with free, unlimited access to your car. We also have a reloading station for electric cars we provide for free to our guests with such eco-friendly automobile. I would also like to take the opportunity you are providing me with in order to make aware every TripAdvisor user of a situation that will affect the immediate area surrounding the hotel for a few more weeks. In an effort to make Quartier Nouvo Saint-Roch, the neighborhood at the center of which our hotel is located, the beating heart of downtown Quebec City and attract new businesses, several revitalization projects have been undertaken over the past two years. Our front door neighbor, Place Jacques Cartier, is a major part of that project, with the addition of a 20 stories housing complex and an underground parking. As a result, noise level can be higher than usual during the site's operating hours, so every week day between 7:00Am and 5:00Pm. Measures have been set in place in order to minimize the impact this situation may have on our guests' level of comfort, and despite this been totally out of our control, we would like to apologize for any inconvenience it may cause our valued clientele. With all that said, thank you once again for this kind and helpful review, and we are looking forward to welcome you once more on your next visit to beautiful Quebec City, l'Accent d'Amerique. Best regards, Jean-Pierre Gagne – Hospitality and Guest Experience Manager

"Not worth the price"

3
Marty_from_the_North, Calgary, Canada 19/11/2016

My assistant booked me here for a business trip and boy was I upset when I got my bill at the end of the stay. I stayed 7 days, and I had 4 different rates on the bill. I had nights at $140, 175, 200 and 250+ on the weekend. Never experienced that anywhere else. The front desk had nothing but excuses. The hotel needs a facelift if it's going to charge those rates. The room are ok, and the location is fine, but for that price I can go elsewhere.

JeanPGagne, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Marty_from_the_North, thank you for your comment on your recent stay with us, and I would like to apologize, on behalf of the entire team here at Best Western PLUS City Centre, for not having exceeded your expectations. Concerning your comment on the different rates, it is in no way unique to our property, as many hotels around the world will have dynamic rates, which can differ from one night to the next. The price of our rooms will vary depending mainly on the demand there is in the area on a given day, weekends been busier than the week means higher price during the weekend. Whether you make the reservation directly with us over the phone or online, rates are always displayed accurately, either as a total or as a daily rate, in order to be as transparent as possible with our guests. As for the facelift, you may have noticed that we are presently renovating many public areas of the hotel such as our main and lower lobby. The rooms and corridors will also have their looks refreshed and features renewed, as the project is due to last a total of 2 to 3 years before it is complete. Please note that all measures have been taken in order to maintain a quiet and relaxing atmosphere throughout the property during the renovations. To conclude, I would like to reiterate our commitment at offering a high quality product at a low cost to our guests, and I am sorry that you feel it was not up to our reputation. Nonetheless, I wish that you will give us a chance to make amend by staying with us again on your next visit to Quebec City. Best regards, Jean-Pierre Gagne – Hospitality and Guest Experience Manager

"No idea what this refers to"

4
jacquelinebQ6419FV, Toronto, Canada 15/11/2016

The hotel is OK, no complaints about location, very satisfied with staff with no complaints about any one with whom we interacted, quite surprised at the $24 per night for parking (was offered a lower price inside the old city).

JeanPGagne, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear jacquelineb, we would like to thank you for commenting on your latest stay here at Best Western PLUS City Centre to the benefits of the entire TripAdvisor Community. We are always looking for ways to better ourselves, and your comments are the first step towards achieving that goal. Guest service been one of our top priority here at Best Western PLUS City Centre Quebec, I am glad to read that you were able to contemplate how caring helpful they are. From our front desk team all the way to housekeeping staff, all are dedicated to enhance your experience with us, so do not hesitate to contact the reception if there is anything we can do that would make your stay even more enjoyable. As for our valet parking service, which costs 24.00$ plus taxes per night with free unlimited in-and-out access privilege, it is at par with similar services offered by other downtown locations. Public parking may be cheaper than our valet service, but then you have to go and retrieve your car on your own, compared with our valet service will fetch it for you as many time as you need it, and bring it right at the front door. Once again, reception staff or valets can pinpoint the location of the closest public parking on a map upon request. Well then, thank you again for this comment on your stay, and we hope that you will be choosing our hotel for your future visit to Quebec City. Best regards, Jean-Pierre Gagne – Hospitality and Guest Experience Manager

"no so good"

4
David V, Vancouver, Canada 13/11/2016

i went to best... no parking chek in was good food was good wen i went to my room it was great one time the elevator was out of orter the elevator did not go up but it was great near to suff great stay

JeanPGagne, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear David V, it is a pleasure to read that you enjoyed your stay here at Best Western PLUS City Centre Quebec, and thank you for taking a few minutes to share your experience with the TripAdvisor community. First and foremost, I must apologize for the fact that one of our two elevators went down during your stay, and I want to reassure every customers that the problem was fixed in a way that should prevent that same issue from ever happening again. Also, we are about to complete the renovation on both elevators, so brand new lift will be installed shortly. Then, I would like to complete your comment regarding the parking situation to mention that we do have a parking on site, and that it costs 24.00$ plus taxes per day with free unlimited access privilege to your vehicle. In fact, our dedicated valet service will take your car from the hotel's front door, will park it in one of our secure outside lot located near the property, and bring it back in front of the hotel as many time as you may require it, again, at no extra cost than the initial 24.00$ plus taxes per night. Public parking are available very close to the premises if you think that our valet service does not fits your need. Information on those public lots can be obtained via our front desk agents or the valet service team. As for the food options at the hotel, there are plenty to choose from, starting with our Restaurant, Bistro le 330, located in the hotel's 7 story-high roof atrium. Breakfast is available every weekday from 7:00Am to 11:00Am, and until 12:00Am on weekends. Dinner is also served every evening starting at 5:00Pm through 10:00Pm as an American Bistro style cuisine, served by a knowledgeable and caring team of waiters, in a relaxing and warm ambiance, or in the comfort of your room with the efficient and easy to order room service. In need of your daily dose of caffeine, do not look further than our Café, CafeIn, where you can chose from a huge variety of freshly grinded coffee beans from all around the world, and brewed by one of our professional Baristas. Looking for a quick snack you can carry while touring the city, they have a selection of gourmet sandwiches, muffins, croissants, pastries, smoothies, and our famous breakfast sandwich for you to bring along the way to the treasures of Old Québec, or on your way back home. To conclude, I would like to take this opportunity to advise all TripAdvisor users that, in a constant effort to make this neighborhood of ours as vibrant and young as possible, Place Jacques-Quartier, our front door neighbor, is getting a major facelift, with the construction of a 20 story housing complex and a multi-level underground parking. As a result, noise level may be higher than usual during operation hours, so from 7:00Am through 5:00Pm on week days, and although this situation is out of our control, we would like to apologize to our guests for any inconvenience it may cause. Again, thank you for this most helpful comment, and we hope that you will be staying with us once again on your next visit to Quebec City. Best regards, Jean-Pierre Gagne – Hospitality and Guest Experience Manager

"Great value"

4
DATK1994, Riverview, Canada 10/11/2016

Just needed a stay over during a long drive road trip. The price of this hotel made up for the parking cost ($24). This parking option was a little higher but worth not walking 5 mins in cold for $7 cheaper. Clean room, great location, all amenities you need for a one night stay.

JeanPGagne, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear DATK1994, it is a pleasure to read that your stay at Best Western PLUS City Centre was enhanced by the affordable price, and that the product we offer is up to the high standards of excellence we are thriving to achieve for our customers. Indeed, low rates can be obtained throughout the year, whether via our front desk staff, the Best Western's central of reservation, their website or any other hotel brokers we are partner with. As for the parking, we do offer a valet service at the cost of 24.00$ plus taxes per day with free unlimited in-and-out access to your vehicle, which is at par with similar services offered throughout the downtown area. Public parking are also located within easy walking distance of the hotel, and either our front desk agents or our valet service can pinpoint you their location on a map. As you mention though, our valet is way more convenient than having to retrieve your car yourself every time you might need access to it. In addition to the low prices, quality rooms and convenient parking lot, our location is indeed ideal for travelers who are looking either for the charms of the Old Quebec or the vibrant and joyful ambiance of Quartier Saint-Roch, in which we are located. In fact, we are proud to be in the centre of the new “hype” area of Quebec City, with its many trendy bars and pubs, modern concept restaurants offering unique cuisine created by a young generation of creative chefs, micro-breweries where you can taste the craft of a bunch of local brew masters, or the many show venues and theatre, all of which make for the new place to be while visiting Quebec City. With all that said, thank you once again for taking a few minutes of your time in order to inform the TripAdvisor community of the many advantages of staying at Best Western PLUS City Centre Quebec, and we definitely hope that your next trip to our beautiful city will bring you back to our highly recommended establishment. Best regards, Jean-Pierre Gagne – Hospitality and Guest Experience Manager.

"Very Nice"

5
JohnBeds, UK 10/11/2016

We had a lovely room, with a large, comfortable bed. We were given 2 for 1 vouchers for the bar between 5-7 and very much enjoyed sitting in their with a drink. The hotel is in a good location, about 15-20 min walk from the old town. Would definitely return.

JeanPGagne, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear JohnBeds, may I join my voice to those of my colleagues in order to thank you for this kind and helpful review, especially for the perfect note of 5/5. We always want to know what issue needs to be address, but we will settle for praise and compliments this time. First, we do indeed have comfortable rooms with deluxe bedding provided by our natural memory foam mattresses and a high-end, triple-sheets linen kit, that offers the best level of comfort you will ever experience. In addition, all our rooms are equipped with high-end products like shampoo and soap, 40'' cable TV, mini-refrigerators, a fast and efficient coffee maker, with complimentary coffee, and much more. Of course, living in the 21st century requires connection to the web, and our Free high speed WIFI connection does just that, with an even higher speed connection available at the cost of 4.95$ plus taxes per 24 hours. An indoor pool, a hot tub and an exercise room are also at your disposal every day from 6:30Am through 10:00Pm, with the last hour of operation reserved for adults. Second, thank you for mentioning the fact that we have a Café/Wine Bar, CafeIn, located on the hotel's ground floor. Either for a freshly grinded coffee or one of our famous breakfast sandwich, or to put your feet up while enjoying a glass of wine from our “by the glass” system or a cold beer, the CafeIn is the place to go! In addition, Bistro le 330 offers breakfast every morning from 7:00Am through 11:00Am on week days and until 12:00Pm on weekends, as well as dinner every day from 5:00PM to 10:00Pm. As for our location it is both ideal for tourists waiting to be charmed by the Old Quebec as well as adventurers looking for a more unique experience. As you correctly stated, the Old Quebec is just a few minutes walking distance from our doors (15 to be exact), with Saint-John's gate, the main entrance to the fortifications just 1.3Km away. From there, you are just a few steps from all the most visited attractions of Quebec City such as the Battlefield Park of Plaines d'Abraham, the Quebec's Parliament, the Chateau Frontenac, the Citadelle, and other landmarks that you must see while touring Quebec City. Also, the Cruise Terminal, uniquely located in the heart of the oldest part of town, Quartier Petit Champlain, is just down the hill from Dufferin Terrace, so also easily accessible from our property. Been there, done that? Explore the new up-and-coming neighborhood in which we are located, Quartier Nouvo Saint-Roch, with its modern restaurants that offers a new kind of cuisine created by a new generation of young chefs, its pubs, bars and micro-breweries where you will enjoy the craft of young and talented brew masters, or attend a show or a play at one of the many venues and theatres, all located within 5 minutes walking distance from the hotel. In all, Best Western PLUS City Centre is the ideal choice for an affordable, high-quality establishment that will surely enhance your visit to our beautiful town. So thank you, once again, for this helpful and gratifying review of your recent stay here at Best Western PLUS City Centre, and we hope to have the pleasure of welcoming you once again on your next trip to our little corner of Europe in America. Best regards, Jean-Pierre Gagne – Hospitality and Guest Experience Manager

"Perfect location, great value, will return "

5
ZS-MOW, Berlin, Germany 05/11/2016

A family operated business. You can feel and see the personal touch. Staff is very attentive. Rooms are individually decorated. Reasonable parking nearby. All major attractions within easy walking distance.

JeanPGagne, Responsable relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Thank you for your great rating and comments concerning our Best Western Plus property in Quebec City, especially our perfect location for the price! Indeed, we are a hotel located downtown Quebec City, only 20 minutes walking distance from the Old Quebec wall and touristic area. We are very proud to be a hotel in Quebec with great customer service and high quality rooms, but we are equally proud of our history and legacy. The Old Port area, offering an incredible view, art galleries and memorable local markets are also to be seen. The lower part of the town, surrounding our property, has a more local vibe but is still great to discover with its own history, multiple boutiques, restaurants, coffee shops, parks and architectural buildings. As per an example, the beautiful shops on St-Joseph Street are a must, even if they are not directly in the Old part of the town! Hoping to give you some ideas for your future trip to our amazing little European city! Top of the day from all of us!

"Amazing hotel, terrible parking - avoid if you have an expensive car."

3
AndPilot, Toronto, Canada 01/11/2016

We had very good time in the hotel. The personal was very friendly. The rooms were very clean, we enjoyed the pool and the continental breakfast. Moreover, they charged our EV overnight. BUT there is one serious problem is very high curb near the hotel entrance. On the check out the valet service parked our car very close to this high curb and our kids bumped both doors causing damage. I mentioned about this problem in the hotel feedback survey and a representative let me know that it's known issue and they cannot do anything without municipality approval but municipality doesn't respond to their applications. Avoid until this issue is resolved!

JeanPGagne, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear AndPilot, thank you for reviewing your stay here at Best Western City Centre. We value our guets's opinion, as it provides us with the necessary tools in order to improve on the features that you thought are not to our high quality standards. First, it is true that the curb on the street in front of the hotel is higher at a certain spot, due to the fact that the tarmac slightly collapsed. As this only affects a small portion of the curb, incidents can be easily avoided by moving the car before embarking people on the passenger's side. Following your comment, we reminded our valet team that they should avoid parking guests's vehicle at that particular spot, and advise guests of potential problem if they have no choice but to leave the car there. May I also mention that although this situation is known to us, as you correctly noted in your review, we are unable to correct the situation without the approval of the City administration. Several temporary solutions have been tried over the years, but none proved to be efficient enough yet, and we are still waiting for the City administration to acknowledge the problem and correct it. Speaking of valet service, it is definitely the best option to park your vehicle while staying here at Best western PLUS City Centre. For 24.00$ plus taxes per night, our dedicated valets will park your car in one of our lots, and go fetch it as many time as you may need it, without any extra fee than the price I just mentioned. This prevents you from having to go around an unknown area looking for a parking, therefore having to go get it yourself every single time you need to use it or simply to grab something you may have forgot. If valet service does not suits your needs, both valet and front desks staff can accurately guide you to the nearest public parking, which are just a couple of minutes or less walking from the hotel. We are also one of the only downtown location that has an EV charging station, which is free if you use you valet service. Then, our indoor pool, hut tub and gym are conveniently located on the ground floor next to the front desk, and are open every day between 6:30Am and 10:00Pm, with the last hour of operation reserved for adults only. Guests can also enjoy our buffet, which is actually a full American Buffet and not Continental, at our restaurant Bistro le 330 from 7:00Am through at least 10:00Am, with an A la carte menu also available every day until at least 11:00Am. Our dedicated and friendly staff are also available to help you with any query or demand you may have concerning your stay, so to not hesitate to contact the front desk to receive assistance. They can also provide you with maps and touristic guides and pinpoint all the important landmarks you must see while visiting Quebec City, which are all very easy to access either walking or via public transportation. Guided bus tours can also be booked by front desk agents, with pick-up directly at the hotel. Thank you again for commenting your stay here at Best Western PLUS City Centre, and hopefully you will be staying with us again on your next trip to Quebec City. Best regards, Jean-Pierre Gagné – Hospitality and Guest Experience Manager

"She acted as if i was a thieve that wanted a free room"

1
z2r2z, Montreal, Canada 30/10/2016

oct 26/2016 It took 2 days calling & the women couldn't figure there was a note that the room was reserved for the bus driver.She acted as if i was a thieve that wanted a free room, i know they like drama & it makes their day but...quit mixing emotion with logic please...What a way to treat customers... . I finally had a guy answer the phone & he found out within a minute & said to come at the desk. It was another guy at the desk & he also found the note in a minute & was ok. Driver of the Belgium delegation who reserved the room under the name (Bergen) since they didn't know the driver name so they left a note that the room was for (bus driver layman tours)

JeanPGagne, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear z2r2z, on behalf of all our employee here at Best Western PLUS City Centre Quebec, please accept our most sincere apologies for the unfortunate situation you describe in your comment. We have a reputation of offering a very professional and courteous service to our visitors, and I am sorry we failed you in that particular regard. I consulted with the supervisor on duty on that day, whom is also one of the agent you spoke to that retrieved the reservation. He explained what created the confusion, which is due to a simple misunderstanding regarding the name on the reservation. As for the confirmation number, we reminded all our employees of the procedure on how to retrieve reservations via different confirmation numbers, in order to prevent such an unpleasant situation from happening again. Then, you mention that you felt that one of the front desk agents “acted as if you were a thieve that wanted a free room”. We asked both agents who you spoke to regarding your reservation, and neither meant to accuse you of anything, so I am sorry you got the feeling they did. We have a track record of excellent guest service that speaks for itself, as many reviews from TripAdvisor tends to show, so “ enjoying drama” and “mixing emotion with logic” is not a behavior we support, whether it be from our male or female employees. Gender equality is a policy we strongly stand by and apply in our daily operation, and we would never accept behavior, from staff nor guests, that would go against this fundamental principle of our modern society. Again, please accept our most sincere apologies, and we hope you will deign give us a chance to make amend for this mishap by staying with us again on your next trip to Quebec City. Kind regards, Jean-Pierre Gagne – Hospitality and Guest Experience Manager

"Not happy"

2
User 26/10/2016

Didn't like the parking at all, you have to pay 24$ and they are going to take your car far away and you have to call to get it back. And of course we left most of our stuff in the car thinking we will come back for it, but they took it. Also I was very shocked that we had to pay to get a microwave in our room. First time I see it. The rooms were very small too , no extra room at all.

JeanPGagne, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Zukhra G, thank you for commenting your recent stay here at Best Western PLUS City Centre, and I would like to apologize for not having exceeded your expectations. It is true that we offer a valet parking at the hotel that costs 24.00$ plus taxes per night with free unlimited in-and-out access to your vehicle at any time. So even if you do leave some of your belongings in your car, our valet team can either retrieve the item from your car or bring your car at the front door so you can grab what you need, then help you carry it to your room if you wish. We do use several secured parking lots around the hotel, but all of them are located within a block of the hotel, which makes it easy to retrieve your vehicle at your request. As for the microwave, we unfortunately do not have them in the rooms yet, but your comment on that regards is taken into account, and it is something we will consider offering in some of our rooms. We do rent microwave for 10.00$ plus taxes if it is for one night, and 8.00$ plus taxes per night for stays of 2 nights and more. Information on room amenities and service are displayed in all our websites and those of our partners when you make your reservation, so checking which hotel best suits your needs is a very important step of any reservation process. Then, we do have rooms of different size, and I am sorry the one that was allocated to you did not met your expectations. We want our guest to enjoy a quality experience while staying with us, and front desk staff are available 24 hours a day, 7 days a week to answer any questions or demand you may have during your stay, such as providing you a room that fits your needs if you feel the one in which you have been checked-in does not seem suitable. Once again, thank you for your comments, and we hope that you will give us a chance to make amend for this unpleasant experience by staying with us again on your next visit to Quebec City. Best regards, Jean-Pierre Gagne – Hospitality and Guest Experience Manager

"Comfortable hotel"

4
LindaRN1785, Lisbon, Maine 20/10/2016

Nice room, comfortable bed, convenient parking next door to hotel, easy 10-15 walk to Old Quebec. Paid extra for breakfast, buffet just fair, food cool not hot. Waiters very pleasant though. Staff bilingual!

JeanPGagne, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear LindaRN1785, we thank you for publishing this review for the benefits of every Tripadvisor users, and I am certain it will guide them well on their research of accommodation in Quebec City. I would like to begin by bringing a precision concerning your comment on parking. We do offer a valet service that costs 24.00$ plus taxes per night with free unlimited access privilege, but the lot right next to the hotel is only to be used by the valet service. Public parking are located within a block or two of the hotel's front door, and either our valet our front desk agents can guide you to those if you wish not to use our valet service, although using them do not provide you with free unlimited in and out access, as our service does. Then, we are indeed located just 15 minutes walking distance from the Old Quebec and Saint-John's gate, the main entrance to the historical part of town. From there, you can easily reach most of the landmark that makes Quebec City so famous around the world, such as the Château Frontenac, the Battlefield Park of Plaines d'Abraham, the Promenade des Gouverneurs, Quebec's Parliament and of course the fortifications, that makes Quebec City the biggest fortified city in America. The museum of Civilization, The museum of Fine Arts and Musée de l'Amérique francophone (French-American Museum) are also within your grasp. Lastly, I am sorry you did not had a good experience at our restaurant, Bistro le 330, as you felt the food was not hot enough. Your comment on that regard have been passed on to the chef, and it will surely help to offer a better product for our guest, so thank you for bringing it to our attention. If you reserve your room directly with our front desk agents or via the Best Western Central of reservation, it is possible to include breakfast in your rate, but not if the reservation is made through 3rd party website. By the way, the Bistro also offers dinner as an American bistro style cuisine every evening between 5:00Pm and 10:00Pm, where you can also catch your favorite Hockey, Football, Baseball or Basketball game. Lastly, as we are an hotel with a very diverse clientele from all across the world, all our front office employees, from valet to reception staff, are requires to have an excellent level of English so they can answer any questions you may have concerning your visit to Quebec City. Some of them even speak fluent Spanish, Portuguese and other, but it is not as a requirement when hiring as English is. Thank you again for this useful review of your stay with us, and we hope that you will be with us again on your next trip to Quebec City. Kind regards, Jean-Pierre Gagné – Hospitality and Guest Experience manager

"Great hotel! Huge rooms!"

5
Paul U, Winnipeg, Canada 20/10/2016

This was a great hotel in the very nice area of St. Roch in Quebec City. We got a king room, and I was pleasantly surprised at the size of the suite. A lot of king rooms have exactly enough space for the bed, and that's handy if you like to touch the TV screen with your toes while you're lying down, but if you're staying for a week, you would want a space that's less claustrophobic. But this room was big enough to dance in! It was all square,which feels a lot more spacious than a rectangular room. The bathroom was also impressively large. We got an upgrade to business class, thanks to my BW platinum rewards card, which put us up on the top floor. The hotel is U-shaped, with an atrium in the middle that features a large skylight. Our room was facing the atrium, which was much quieter than a room with a window facing outside, as there's construction right across the street. However, our window was facing open hallways across from the atrium, which meant that you had to keep the window closed so no one would see you in your underwear! This BW did not have a complimentary breakfast bar, but it did have an on-site restaurant where guests could get 10% off their bill.Some of the meals are expensive, but the ado have daily specials that are advertised on the TV screen behind the reception desk. The staff was extremely courteous and helpful, especially the valet staff, who were always around to answer any questions concerning getting around in the city. The rooms were kept exceptionally clean. We had a fridge and a Keurig coffee maker in our room, which was also a nice touch.The memory foam mattress was great, and the heating/cooling system was almost noiseless. I've never had a bad stay at any BW, but this was one of their better hotels.

"Service was great the best ever I have had"

5
carol w, Ottawa, Canada 17/10/2016

stayed here for 2 nights Alex on the reception was great and should get an award for outstanding service....our room was very large and clean.....this hotel is walking distance to the old city....very clean.....bus to the old city is one block away......but walking into the old town is easy......stay here for the service if nothing else....

JeanPGagne, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear carol w, I am delighted to read that your Best Western Plus City Centre experience was up to your expectations. We are proud to offer a high quality product coupled with a caring service, and it is great to be rewarded with a perfect note of 5/5. First, we pride ourselves in offering the best guest service imaginable, and your comments concerning our front desk agent Alex proves that our efforts are not in vain. I have already passed your good comment to him, and he sends his gratitude for this flattering remark. Other than Alex, our front desk staff are available 24 hours a day to assist you in many ways, like recommending and make reservation for one of the many restaurants in Quebec City that would best fit your taste, or simply reserve a guided tour of the city. They are also the ones to contact for any stay-related demands you may have while staying with us. Second, I am glad that you accurately state that we are within easy walking distance to Old Quebec, 1.3Km from Saint-John's gate to be precise, which is the main entrance to the fortified part of town. From there, you are just 10-15 minutes walking from the famous Château Frontenac, 5 minutes from the Citadel and only 2 minutes from the Convention Centre and the Quebec's Parliament. The cruise terminal, the Old Port public Market and Gare du Palais, the main bus/train station in town, even the brand new state of the art arena Videotron Centre are all also very easy to get to, either walking or by city busses which, once again, you accurately mention has been just a block or two from our door. Lastly, in an effort to be as transparent as possible with our future visitors, I would like to take this opportunity to advise every Tripadvisor users that a revitalisation project is ongoing in the area, and our immediate neighbor, Place Jacques-Cartier, is getting a major makeover. In fact, a 20 stories housing complex and an underground parking are been built as we speak, which means that noise level can be higher than usual during operation hours, so between 7:00Am and 5:00Pm on week days. Although this situation is totally out of our hand, measures have been put forward in order to minimize the impact this reality could have on our valued customers, and we would like to apologize for any inconvenience it may cause. Once again Dear carol w, thank you so very much for commenting in such a gratifying way your visit at our property, and it would be a pleasure to welcome you once again on your next trip to beautiful Quebec City, l'Accent d'Amerique. Best regards, Jean-Pierre Gagne

"A decent place to stay"

4
AGreg55, London, United Kingdom 14/10/2016

This is a decent hotel, with good facilities. The rooms are well furnished and spacious. We had booked a family room for 5 and it was adequate enough for us. There is a cafe where you can grab a quick coffee and a bite to eat, or you can opt for the buffet breakfast, which is not the best but its good enough. Although we did not encounter any issues with the staff, but I did witness a couple of issues with other customers, in one case the customer was a bit rude and arrogant but the response of the staff was equally as direct, in another it was a bit of misunderstanding with the customer but the staff's reaction was not appropriate in my opinion.

JeanPGagne, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear AGreg55, I am glad to read that you had a pleasant stay with us recently, and thank you for issuing such a complete review of your Best Western Plus City Centre experience. We dearly value any input we can get from our guests, as it provides us with tools in order to improve our product. As a starter, we do have a coffee shop opened from 6:30Am on week days and 7:00 on weekends where you can enjoy one of our delicious breakfast sandwich coupled with a freshly brewed coffee, selected amongst our vast inventory of beans from all across the globe, and prepared with care by one of our professional barista. Croissants, muffins, pastries, smoothies and gourmet sandwiches are also available, as well as a good selection “by the glass” wine and a few beer on tap at the wine bar, adjacent to the Café, are also available until 10:00Pm from Sunday to Thursday, and until 11:00 on Friday and Saturday. Then, I must admit that I am surprised by your comment regarding the situation you witnessed, where one of our front desk clerk had an improper attitude towards a guest. Here at Best Western Plus City Centre Québec, we try and emphasize on the service we provide to our guests, and every member of our team is asked to have a gentle and polite attitude even towards the most unpleasant and arrogant guests, which reviews form past visitors tend to show is implemented in a the vast majority of cases. Having said that, I sent your comment to the front desk manager to reaffirm our policy in that regard. Lastly, we do have rooms that can easily accommodate family of 5 or 6, either in our rooms with two queens size beds or our room with two queens and a double sofa bed, which can be requested upon reservation with our front desk agents or upon your arrival, then subject to availability. Once again, on behalf of the entire team, thank you for publishing such a thorough review of your last stay with us, and we would be delighted to welcome you once again on your next visit to Québec City. Best regards, Jean-Pierre Gagne – Hospitality and Guest Experience Manager

"Nice hotel"

4
Ellen1535, Quezon City, Philippines 14/10/2016

This hotel was better than I expected. It is not new but I think the bedrooms and bath rooms have been refurbished because the tiles in the bathroom looked new and very clean. They have complete amenities including coffee maker which is helpful because breakfast is expensive in the hotel. Although the hotel is suppose to be in the city center, it is actually far from the tourist areas like the charming old Quebec. However, the hotel has a restaurants and there are other eating places within walking distance. If you want to join tours, the hotel can book for you and you get picked up from the hotel.

JeanPGagne, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Ellen1535, thank you for reviewing your stay at Best Western Plus City Centre Québec for the benefit of all TripAdvisor user in such a complete and accurate way. It is true that we are not located inside the walls of Old Québec, but you can reach the main entrance to the historical quarter of Québec City within 15 minutes walking (1.3Km) up Côte d'Abraham. Wish to avoid the uphill walk, get on Saint-Joseph Street one block south of the hotel then head east. On your way, stop at one of the many restaurants or pubs you will come across while strolling that busy street, then at the end, look to your right, and head for the paintings you see on the highway pylons. These were drawn by troubled kids in a city sponsored project that was aimed at giving their street art a legal place to be displayed, while encouraging them to get off the streets. Then, you continue east towards the Train/Bus station, Gare du Palais, where a gorgeous fountain and a few sculptures are on display. Just a bit further, stop at the Marché du Vieux Port to get a taste our locally grown product, on your way to Bassin Louise and its boardwalk, which will lead you to the hearth of Quartier Petit Champlain, the oldest part of town made famous by its copper stone streets and its 17th century architecture. In all, you will walk a bit longer (30 minutes), but the sights really worth the effort, and you avoid walking up the steep hill to the fortified city. On a different mater, I am glad that you thought the amenities in the room such as the complimentary coffee were convenient. All our room are also equipped with 40” cable Tv with a great choice of pay-per-view movie, mini-refrigerators, a safe, workspace, Iron and Ironing board, and much more. To add to our guests' comfort, we use natural memory foam mattresses in all our rooms, either as a queen or king size. Also, there is a Restaurant, Bistro le 330, and a café/wine bar, CafeIn, on the hotel premises. Restaurant opens every day at 7:00Am through 11:00 for breakfast, and between 5:00Pm and 10:00Pm for dinner with an American Bistro style “table d'hôte” or “a la carte” menu for dinner in a cozy ambiance. To conclude, may I thank you one more time for this very useful review, and we truly hope that you will visit us again on your next trip to beautiful Québec City, l'Accent d'Amerique. Best regards, Jean-Pierre Gagné – Hospitality and Guest Experience Manager

"Centrally Located"

4
User 13/10/2016

Enjoyed my stay at the best western city centre. Hotel is located wishing walking distance to old Quebec and located close to restaurants and pubs. Staff speaks and understands English and very accommodating to your needs. Only concern is the valet parking. No free parking and the fee for the valet parking can be costly

JeanPGagne, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Steveb4569, it is gratifying to read that you enjoyed your stay here at Best Western Plus City Centre Québec, and thank you for sharing your experience with every Trip Advisor users, as it provides useful information on what they can expect while staying at our property. First, we are indeed located in an ideal area to walk to the old Québec, 1.3Km from Saint-John's gate, the most common starting point to explore the city. From there, you can easily get to the famous Château Frontenac (0.7Km), the Convention Centre (0.4Km), the Battlefield Park of Plaines d'Abraham (0.7Km), the Notre-Dame-De-Québec's Basilica (0.6Km), and most of the landmarks that Quebec City has to offer. If you are getting of a Cruise Ship in Québec City, or embarking for a cruise, the cruise terminal is also very easily accessible, just 2.0Km away from our door, so walking is not an issue, nor public transportation (city busses) or taxi. Second, we are proud to offer our guests a bilingual guest service form all our front desk agents as well as our valets and waiters. Front desk agents are available 24 hours a day to answer any questions or demand related to your stay, for example recommend the restaurant that best suits your appetite, or help you book guided tours, either walking or on a bus, which is the best way to discover everything Québec City has to offer. Then, they will indicate you how to get to the landmarks you decided to further explore while on the guided tour. Lastly, we do offer valet service at the cost of 24.00$ plus taxes per night with unlimited in and out access to your vehicle. Public parking are available and easily accessible from our hotel, and both valets and front desk staff can show you how to get there from the hotel's front door, although then you might have to pay every time you get your car out of the parking lot, depending on which one you decide to use. To conclude, to be as transparent as possible with our clientele, I would like to advise them that, as part of a major revitalisation project ongoing in Nouvo Saint-Roch district, our neighbor, Place Jacques-Cartier is host to a construction site. Therefore, noise level can be increased during operation hours, which are between 7:00Am and 5:00Pm on week days, and that although this situation is totally out of our control, we would like to apologize for any inconvenience it may have on our guests. Measures have been put in place to bring those disturbance to a minimum, and the project is in its final phase, and they should be done within the next month or so. Once again thank you for this mostly positive review of your experience with us, and we hope to welcome you again on your next trip to Québec City. Best regards, Jean-Pierre Gagné – Hospitality and Guest Experience Manager

"Good and clean"

4
Barry B, St Andrews 13/10/2016

This is a nice hotel it was clean the service was fast and friendly. This is a little distance from down town but the hop on hop off buss is close. The only down fall was they don't offer breakfast. You have to pay extra in there restaurant.

JeanPGagne, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Barry B, thank you for reviewing our property, it is a pleasure to read your comments which provides helpful tips to future travelers. First, our location is indeed ideal if you want to catch the Hop on and hop off tour that allows you to hop on and off at 12 different stops around the old city in one of their London-Style double-decker red bus. The nearest stop is just one block away from the hotel, and front desk agents can help you book it, or one of the other available tours of the city or country side. When you're done with the 12 stops of the bus tour, you will find it easy to go back to your favorite landmarks as the hotel is located only 1.3Km from the Old Québec, so an easy 15 minutes walking distance from the main entrance to the fortified city, Saint-John's gate. The train and bus station Gare du Palais, the convention centre or the cruise terminal are all easily accessible from our hotel, either walking or public transportation like city busses. Then, here at Best Western Plus Centre-Ville Québec, we take great pride in the quality of the service we offer, and it has been rewarded with many great reviews from past guests, so I am glad that you agree with most of them that we lived up to our reputation. Front desk agents are available 24 hours a day to make your stay memorable, so do not hesitate to ask them for advice or to answer any hotel-related request you may have during your stay. Last, it is true that not all of our rates include breakfast, but it is possible to include it in your rate if you book your room directly with our front desk agents or online with Best Western Central. Otherwise, our Restaurant Bistro le 330 offers breakfast every morning between 7:00Am and 11:00Am, and dinner between 5:00Pm and 10:00Pm every evening. Breakfast is either an “a la carte” menu that costs between 9$ and 16$, or an American Buffet in high season for 15.95$ plus taxes. To conclude, may I take the opportunity you are giving me in order to mention the constructions taking place in front of the hotel, as the noise level can be higher than normal during operation hours, which are between 7:00Am and 5:00Pm every week days. Even with this situation been totally out of our control, we would like to apologize to our guests whose stay could be impacted negatively by it, and to assure them that we are doing all we can to minimize the inconvenience it may cause. Thank you once again, and we will see you on your next visit to Québec City! Best regards, Jean-Pierre Gagné – Hospitality and Guest Experience Manager

"Beat Western Plus Quebec City"

5
Pednurse38901, Tillatoba, Mississippi 12/10/2016

Friends &I stayed at Best Western Plus September 30. Service was excellent. Room was very comfortable and clean. We had breakfast & dinner in the restaurant and food was very good. We were picked up at the hotel for a country tour which I highly recommend.

JeanPGagne, Responsable des relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Pednurse38901, thank you for your review. I am glad to read that you and your friends enjoyed your stay at Best Western Plus City Centre Québec, and that you take some of your time to share your thoughts, as we dearly value our guests' opinion, First, you mention the quality of our service, which is a feature we take great pride in, as hospitality is literally the name of the business we are in. Either it is our front desk staff, our valet service or our maintenance team, they will make sure that your Best Western Plus Experience is one not to forget. As you also mentioned, reception staff can book you a lovely tour of the country side, which includes visits to the Waterfall of Chute Montmorency, a trip to the Ile d'Orleans and a pilgrimage to the Shrine of Sainte-Anne-De-Beaupré. Tours of the old city are also available, as well as cruises and walking tours. Then, our restaurant, Bistro le 330, do offers tasty breakfast between 7:00Am and 11:00Am every morning, either as an “a la carte” menu or an American buffet in higher season, and an American bistro style cuisine for dinner between 5:00Pm through 10:00Pm every evening. There is also a cozy café within the walls of the hotel, CafeIn that serves freshly grinded coffee from all across the globe, croissants, muffins, smoothies, gourmet and breakfast sandwiches, and also has an adjacent wine bar for happy hours, where you can put your feet up and enjoy a good selection of wine “by the glass” or several beers on tap. To conclude, I would like to inform visitors that, as part of on-going efforts to improve the St-Roch district, revitalizing work is currently underway, including the remodeling of Place Jacques Cartier, our next door neighbor, the building of a mixed residential and commercial 20 floor tower, the establishment of a new underground parking and the expansion and modernization of the Gabrielle-Roy library. The active phase of the work is Monday through Friday, 7am to 5pm. Consequently, the sound level may be slightly higher during this period. While this is completely out of our control, we would like to apologize for any possible inconvenience. Once again, thank you for this most constructive review, and we truly hope that we will your destination of choice on your next visit to Québec City, l'Accent d'Amérique. Best regards, Jean-Pierre Gagne – Hospitality and Guests Experience Manager

"Recent stay in Quebec"

4
John K, Eagan 07/10/2016

A recent four day stay in Quebec in October, 2016, and my travel agent put me up in this hotel. Overall, a quiet place for respite after a day of touring. I did eat in the restaurant on site and was very pleased with my meal, and especially the wait staff, kudos to our waiter Nicholas who was superb and helpful with beverage meal selections. I did think the hot tub in the pool area was not warm enough, with very little bubbles to qualify as a whirlpool. It was more like sitting in tepid bath water, so only used the whirlpool once. I felt the walk to Old Quebec City was a bit long, with quite a few turns, hills and uneven sidewalks to feel comfortable, so I used a taxi for ten dollars and tip to get to the walled part of the city for touring. The front desk and side desk to order a taxi from were all very helpful. There were restuarants within walking distance to also explore for dining options. Overall, a good stay, but did not want to keep walking to and from the Old City. Taxi's did come quickly for navigating assistance.

JeanPGagne, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear John K, thank you for this truly helpful review of your most recent stay with us, as it is filled with useful information that are sure to help TripAdvisor visitors in choosing the right accommodation for their Québec City adventure. First, I am happy that you mention the quality of our restaurant, Bistro le 330, especially Nicholas you waiter, as he is a valued member of our team, and he will be thrilled I'm sure when I'll bring your comment up to him. The restaurant do also offers breakfast every morning between 7:00Am and 11:00Am, either as an “a la carte” menu all year, or an American Buffet during the most occupied days of the year. Second, I made verifications with the maintenance manager concerning your comment on the hot tub, that you actually did not find that hot, and measures have been taken in order to correct the situation. Thirdly, it is accurate that we are not located right in the hearth of the touristic area, but we are still only 1.3Km away from the main entrance to the Old Québec and all its most famous attractions, including the Château Frontenac (2.0km), The Battlefield park of Plains of Abraham (2.0Km), the Québec's Parliament, and most of the landmarks that visitors usually wants to see on their trip to Québec city. Because all of these sites are located uphill from our location, taxis can indeed be a wise choice of transportation if you do not feel like walking up there, but city busses are also a very convenient way to go around town, at a very decent price. Bus routes #800, #801, #28 and #3 all passes very close to the hotel, and will lead you right up the hill, from where you can enjoy the warmth and quietness of our lovely city. Lastly, the front desk and valet (side desk) are, as you accurately mentioned, always ready to assist you in any way they can, either to call you a cab, book guided tours, recommend the most suitable restaurant for your appetite, or simply guide you through the narrow streets that compose the historical part of town. Front desk are actually available 24 hours a day to answer any question or demand you may have that would enhance your experience with us.To conclude, may I advise every TripAdvisor users that a major revitalization project is ongoing in the Quartier Nouvo Saint-Roch, and Place Jacques-Cartier, the area across the street from us, is host to a construction site that operates every weekdays from 7:00Am to 5:0Pm. Despite this situation been totally out of our control, we would like to apologize for any decrease in comfort our guests may experience due to this situation, and that measure to prevent such inconvenience to impact our clientele are in place. One again, Dear John K, thank you for taking some time to fill such a detailed review of your stay with us, and we hope that Best Western Plus City Centre have become your preferred location for visiting beautiful Québec City, l'Accent d'Amérique. Best regards, Jean-Pierre Gagné – Hospitality and Guest Experience Manager

"Businesslike and Efficient"

3
U3185WLgeorges, Vancouver, British Columbia 06/10/2016

Stayed here for 4 nights on my first time back in Quebec City for more than 20 years! Clean and efficient with a most friendly staff who worked hard to make us feel we were welcome and wanted. The restaurant in the hotel was fair but you can do better going out into the neighbourhood. Because it is a 15 minute walk away from the old city the area is less 'touristy' but with plenty of authentic restaurants and stores geared for a younger crowd. A most enjoyable way to spend a few days!

JeanPGagne, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Cher jpemard, nous vous remercions pour cette avis clair et concis, et nous apprécions également le fait que vous notiez quelques points à améliorer, car c'est ainsi que nous pouvons améliorer le produit que nous offrons. Il est premièrement important de mentionner que nous entrons dans une phase de rénovation complète de l'hôtel, qui verra premièrement notre lobby principal revampé avec du nouveau mobilier dans une configuration plus accueillante, puis l'entrée du restaurant au sous-sol sera garnie d'une nouvelle tapisserie. Ce sera ensuite le tour de toutes nos chambres, qui seront redécorées au gout du jour, tout en conservant leur style classique et chaleureux. La mise à jour des corridors aux étages constituera la dernière partie du projet, qui devrait durer environ 4 ans en tout. En second lieu, je vous remercie de noter la qualité de notre service, qui fait la fierté de notre établissement avec tous les commentaires élogieux rapportés par la grande majorité des voyageurs qui ont pu en profiter. Soyez assuré que votre commentaire spécifique à un des membres de l'équipe de voiturier, Jean-Luc, lui a été transmis, et il vous en remercie grandement. La qualité supérieure du service que nous offrons est un des aspects les plus importants de notre mission globale, qui est d'offrir une expérience inoubliable à tous nos clients, et je suis content de constater que nos efforts en ce sens ont porté fruits. Nos agents de la réception sont également disponibles en tout temps afin de rendre votre séjour parmi nous des plus agréables, n'hésitez donc pas à faire appel à eux en cas de besoin, ou simplement si vous avez une question relative à votre voyage à Québec. En terminant, j'aimerais profiter de l'occasion qui se prête à moi afin d'avertir les usagers du site TripAdvisor qu'un important projet de revitalisation du Quartier Nouvo Saint-Roch, au coeur duquel nous nous trouvons, est en cours de réalisation. En effet, notre voisin d'en face, Place Jacques-Cartier, se refait une beauté, avec l'addition d'une tour d'habitation de 20 étages et d'un stationnement sous-terrain, ce qui peut faire augmenter le bruit autour de l'hôtel durant les heures d'opérations du chantier, soit en semaine entre 7 :00 et 17 :00. Bien que cette situation soit hors de notre contrôle, nous tenons à nous excuser de tous inconvénients que cette réalité pourrait engendrer, et rassurer nos clients que des mesures sont en place afin de les restreindre au minimum l'impact qu'elle pourrait avoir sur nos clients. Encore une fois merci pour cet avis concernant votre plus récent séjour chez-nous, et il nous fera plaisir de vous accueillir à nouveau lors de votre prochaine visite à Québec. Bien à vous, Jean-Pierre Gagné –Directeur Accueil et Expérience Client

"Great staff"

5
Pete O, Cambridge, United Kingdom 05/10/2016

We stayed in a business room, which had a massive comfy bed, I think it must have been on offer as it was the same price as a standard, or just a little more. The room was very clean and well laid out. The coffee machine and fridge area really handy. The staff on check in were excellent and offered lots of information about the surrounding area. We received a small bag with some water, a breakfast bar and a piece of fruit, which I thought was a nice touch, especially if you were going to head out for a little explore. We used the valet parking, which although is more expensive than parking off site is really handy for not having to worry about your car or if you have read the signs right about charges and times. Also means that your car is ready and close by when you need it. The gym is basic but neat, and the swimming pool and hot tub were well kept.

JeanPGagne, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Pete O, It is with great pride that I am acknowledging your review, and would wish, on behalf of all our employees, to warmly thank you for providing Tripadvisor users with such a great overall description of our hotel. It is so detailed, that there is not much practical information I can add to it, but let me try. First, I could clarify that our “business class” rooms are slightly more expensive than our “traditional class” rooms, mainly because they are located on higher floor (4-5-6), that they come with bathrobes, and are also equipped with K-cup coffee machines by Keurig. Better quality product like Shampoo, soap and body lotions are also used in these rooms. As for the fridge, all our rooms have mini-refrigerators, so this feature is not unique to the “business class”. The welcome bag you describe though was part of the “business class” package. Second, concerning valet parking, well you said it all… but the actual price, which is 24.00$ plus taxes per day, with unlimited in-and-out access to your vehicle. All other information you gave are accurate, so thank you for been so on point! Third, the indoor pool, hot tub and Gym are all located in the same part of the hotel, right next to the lobby, and are in open between 6:30Am and 10:00Pm, with the last hour reserved for adult only. To conclude, even if it was not mention in your comment, I would like to alert every visitors that a huge project of revitalization of the neighborhood is underway, and our next door neighbor, Place Jacques-Cartier, is a major part of the project. Therefore, construction can be heard on week days between 7:00Am and 5:00Pm, and although this is totally out or our control, we wish to apologize for any inconvenience this situation may cause to our visitors. Dear Pete O, once again, thank you for this exhaustive and much helpful review of your experience with us, and truly hope that you will repeat it on your next visit to Québec City. Best regards, Jean-Pierre Gagne – Hospitality and Guest Experience Manager.

"Good location, large room, refrigerator, parking."

4
retiree59_11, Philadelphia, Pennsylvania 04/10/2016

Booked early with third party site. So good value, 3 days with valet parking and lots of taxes for under $700 Canadian. Could only get executive room, really set up for a travelling businessperson, big desk with chair, one recliner with table. Liked the bathroom. Made morning coffee before leaving. Did not expect fridge, glad to have it. Plenty of nearby restaurants, and an SAQ.

JeanPGagne, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear retiree59_11, I would first like to thank you for giving us such a positive review of your stay with us, then assure you that all your comments will be put to good use, as we are always looking for ways to improve our service offer. To begin, it is true that you can find good deals with third party websites, but it is always good to compare them with what the hotel can offer directly over the phone or on their websites, as promotions can differ. Then, you did mention our affordable valet service, which costs 24.00$ plus taxes per night, including free unlimited in and out access to your vehicle. It definitely is a wise choice, as it prevents you from having to find a spot for your car in an area of which you have no or very few knowledge, and having to go and retrieve it every time you need to have it ready to go. Otherwise, our executive rooms are indeed ideal for business workers, but also great for couples on a romantic trip, with their huge walking showers, their wine glasses, bathrobes and their huge king beds. Coffee machines and complimentary coffee are available in all our rooms, although our rooms in both Business and Executive section are Single cup coffee machine by Keurig, compared to Silex machine in the traditional section. As for Mini-Refrigerators, they are present in all our rooms, as well as Iron and ironing board, 40” cable TV with pay-per-view movies and a safe. To conclude, the area is indeed filled with restaurants that offers a great diversity of new-trend cuisine, original concept bars and pubs, show venues of all kind and local merchants' boutique. Wondering about the old town, don't! We are just 1.3Km away from the main entrance to the historical part of town, Saint-John's gate, and 2.0Km from the famous Château Frontenac, the furthest landmark of the old town from our hotel. If you are not into a walking mood, city busses that stops just a few blocks away from the hotel will bring you right up the hill, next to all of Québec's landmarks. Coming off a Cruise ship? We definitely have you covered, as it is located only 2.3Km from the hotel, and taxi or even city busses are, once again, very convenient to commute between those destinations and our property. Again Dear retire59_11, thank you for sharing your Best Western Plus experience with all TripAdvisor users, and we sure hope that we will be seeing you again on your nest trip to beautiful Québec City, l'Accent d'Amérique!. Best regards, Jean-Pierre Gagné – Hospitality and Guest Experience Manager

"Good beds, quite rooms and reasonably well located"

3
Juliette B, Canton of Basel, Switzerland 03/10/2016

Word to describe this hotel include: spacious rooms, large bathroom, weird price-differences per night (i.e. one night was well over CAD 350 and another below CAD 175!), small pool and single hot-tube, in-house meal options, valet parking, and reasonably central location. The hotel is located just-outside of down-town Quebec, but you can walk to the old center (via stairs) within 15 minutes, just note that you need to climb lots of stairs. There are multiple dinner/lunch options for hotel guests including an in-house restaurant and coffee café (where you get a 10% discount), where we enjoyed dinner one evening and got our morning coffee one morning, or a great Vietnamese/Thai restaurant across the street called Restaurant Saigon Bankgkok or an Italian restaurant called Boudoir at a 3-minute walk. Spacious room, ours didn't have any windows on the street so it was very nice and quiet, with an upside that you could stay with 5 people (family) in a single room with enough space to still sit around. We found the pool and hot-tube to be very cozy and nicely painted, but much too small.

JeanPGagne, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Juliette B, on behalf of the entire team here at Best Western Plus City centre, I wish to express my sincere gratitude for reviewing your visit at our property in such a detailed way, which is sure to be very helpful to anyone who would be using TripAdvisor as a tool to book their accommodation in Québec City. To begin, may I bring some light on why the price differs that much form one day to another. As it is often the case in many industries, our revenue strategy is based on the laws of supply and demand the market dictates on a particular day, which translates in some nights, for example Saturday, been usually more expensive than let's say Sunday, as the demand is way higher on the former than the later. May I mention though that this is not a practice that we are trying to hide from our guest, that we disclose our rates either as an average rate per night or as a nightly rate, whether you book directly with us or with Best Western International. On a lighter topic, thank you for mentioning both our restaurant, Bistro le 330, and our coffee shop Caféin in such a flattering way. Indeed, they do offer high quality food with an equally good service whether for breakfast or dinner. The restaurant is opened from 7:00Am through 11:00Am and serves both “a la carte” menu and American buffet breakfast, both you can also enjoy the original creation of our Chef in an American Bistro style cuisine, to which she brings a touch of French cuisine. To complement our restaurant, the coffee shop, CaféIn, offers you an alternate, lighter and less expensive menu including croissants, muffins, pastries, delicious breakfast and gourmet sandwiches, along with freshly grinded and brewed coffee from all around the globe, where you get, as you correctly stated once again, a 10% discount by showing your room card. Then, you also briefly mentioned the valet parking we offer, and I would like to bring further details, like that it costs 24.00$ plus taxes per night, that this price includes unlimited in-and-out access to your vehicle, and that it is definitely the hassle-less way to park your car in an unknown area. To conclude on that thorough review, I would like to mention that as part of on-going efforts to improve the St-Roch district, revitalizing work is currently underway at the Place Jacques Cartier, which is located in front of our hotel. The active phase of the work is Monday through Friday, 7am to 5pm. Consequently, the sound level may be slightly higher during this period. While this is completely out of our control, we would like to apologize for any possible inconvenience it may cause. Dear Juliette B, may I once again thank you for this very helpful review, and we would be honored to welcome you once again on your next trip to Beautiful Québec City, l'Accent d'Amérique! Kind regards, Jean-Pierre Gagné – Hospitality and Guest Experience Manager

"Well located"

5
User 30/09/2016

This hotel is well located in Quebec city, close to university buildings (ENAP, INRS, TELUQ). Staff is very friendly. There is construction near the hotel right now so ask to be as away as possible from the construction site. Breakfast is not included but the price is quite reasonable. Rooms with inside view might be noisier than the ones with outside windows. There is an excellent coffee shop in the hotel but there is also a Starbucks very close by.

JeanPGagne, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear BrunorM3182DT, thank you so much for this most thorough and generous review regarding your stay here at the Best Western Plus City Centre Quebec. I appreciate that you took the time to share your positive experience with the TripAdvisor community, as I am sure travellers will find you review very useful, with its multitude of useful topics. To begin, concerning our rooms that have a view inside the hotel's atrium, they are usually very quiet, but it is true that the ones on the lower level can be a little bit noisier, as the atrium is host to our restaurant, Bistro le 330, that serves breakfast from 7:00Am until 11:00Am every morning. The biggest advantage of these rooms, as you must have noticed, is their size, as they are some our biggest rooms. May I advise that any preference in room be mentioned upon reservation with our front desk agents, or by calling us directly after you made your booking with a third party website. Then, your statement on the hotel's location is accurate, as we are located in the new Business area of Québec City, where learning establishments such as the ENAP (Public Administration National School), INRS (National Institute of Scientific Research) or the Laval University's Art Pavilion stands alongside Visual arts leading companies such as Ubisoft, Beenox and Frima. We are also very close to the train and bus station, Gare du Palais, the Convention Centre, and the Cruise Terminal, all of which can be easily accessed either walking or public transportation. Also, as aforementioned, we do offer breakfast every morning, but it may not be included in all reservations. It is available either as an “a la carte menu” or an American Buffet during the high season. Dinner is also available at the same restaurant between 5:00Pm and 10:00Pm, with its American Bistro style cuisine. To conclude, I would like to take the opportunity you are giving me to mention that, in an effort to revitalize the area, our immediate neighbor, Place Jacques-Cartier, is undergoing major renovation. As a result, noise level can be higher than usual during operation hours, which are between, 7:00Am and 5:00Pm, and although this unfortunate situation is totally out of our control, we wish to apologize for any inconvenience it may cause our guests. Once again, thank you very much for this complete and very helpful review, and we hope to have the pleasure of welcoming you on our next trip to Québec City! Best regards, Jean-Pierre Gagné – Hospitality and Guest Experience Manager.

"Le Sigh....Should be Better"

2
User 29/09/2016

Best Western Plus. I don't expect it to be the Four Seasons, but for $350 per night you better provide something better than what my partner and I experienced. The property itself is ok. Pretty much what I expect from this brand. Quebec City seemed to be busy at the end of this week. We came in on a Thursday evening and are leaving the following day. Finding a room was a challenge so when we saw availability at this property we took it. It is in the downtown core of Quebec City, not the Old City, which is where I would expect to pay $300 + at a four star property. The sign outside says that this place has four stars, but the property itself would differ. Our room is NOT a $350 per night room. The towels are not what you would expect from a property that charges $350 per night. They fellow checking us in couldn't even offer us breakfast included! Geez. The room also has a particular scent that is part musty part something else and part too many cleaning fluids and sprays. The carpet is old and tired and seems to have wanted changing awhile ago. Definitely not what I would expect from a property charging $350 for this room plus the $24 for parking. Ok, I'll give them the parking, as downtown parking usually costs that and more in some places. The front desk staff was ok, nothing less than I would have expected from this brand. Come on Best Western Plus in Quebec City! You have to earn your stars. They think they are a four star property. I give them two and a half. The half point is for chutzpah.

JeanPGagne, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Brian, on behalf of the entire team here at Best Western Plus City Centre, I wish to thank you for sharing your experience with us in such a detailed and helpful way, but I would also like to apologize for not having lived up to your expectations. First, prices will vary from day to day, according to the supply and demand in the downtown area on the day of your stay. It is true that Québec City is very busy from May through the end of October, so prices can be higher than what you would expect to pay on a regular weekday. I assure you though that our prices are at par with the current market. But then, we do have the responsibility to provide you with a high quality product, which I am sorry to read was not the case during your stay. Every input we can get from our guests is used to offer a better experience to future visitors, and I can assure you that proper measures have been taken in order to fix the issues you say you encountered while staying with us. Shall I mention then that we have already, as you may have noticed, entered a renovation phase, that will see both our rooms and most public areas refurbished and renovated. The main lobby is the first to get a facelift, then rooms will undergo major transformations and renovation, with the project ending with the hallways been redecorated entirely. This transformation should last about 4 years, as we do not wish do have major constructions during the high season, but some improvements such as changing carpet or bringing higher quality towel sets to the room will be amongst our priorities. Second, may I mention that breakfast can be included when the room is booked directly with the hotel or through Best Western central, but we unfortunately cannot include it when the room is booked through 3rd party websites. Then, I am glad that you mention the parking with its valet service, even happier that you thought it was a nice feature of the hotel, at a reasonable price. For 24.00$ plus taxes per day, you have your car brought to the main door as many times as you wish, and at no extra costs, which is definitely more convenient than to have to find a public parking in an unknown area, and then having to go and get your car yourself in that said parking. Lastly, I would like to inform all TripAdvisor users that a major construction site is currently operating across the street from the hotel, and that it may elevate noise to a higher level than usual during operation hours, which are between 7:00am and 5:00pm. Although this situation is not something we can control, we are putting measures in place in order to minimize the impact this reality can have on the quality of our guests comfort, and wish to apologize for any inconvenience it may cause. Once again Mr. Brian, please accept our most sincere apologies for having failed at providing you with the quality of service and product we are known for, and I truly hope you will give us the chance to make amend by staying with us on your next visit to Québec City. Kind regards, Jean-Pierre Gagné – Hospitality and Guest Experience Manager.

"Single Night Stay in Quebec"

4
two2450, New Berlin, WI 22/09/2016

Only had two days/1 night in Quebec. The hotel was great. Staff was helpful, room was clean, bed was good, bathroom was fine. 1-2 miles from Port, old town area, Citadelle. walking distance if the weather cooperates.

JeanPGagne, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear two2450, Thank you for this comment regarding your recent stay with us. Any input we can get from our guest is important, as it provides us with guidelines that are essentials to our goal of constantly improve the experience w provide our guest. May I begin by underlining your comments in regards to the state of the room, as comfort, cleanliness and service as these are our top priorities here at Best Western Plus City Center, and I am delighted that our efforts in achieving this goal made for a better experience for you. Then you mentioned staff helpfulness as been another great feature you enjoyed, which is also one that we take great pride in providing our guests with. All personnel are asked to act in the most polite and friendly way, and front desk agents are knowledgeable enough to answer any questions you could possibly have concerning the city. While mentioning it, may I take a few lines to talk about our distance from the main attractions of Québec, which as you stated, are all situated within a mile and a half of our property, but please allow me to convert the distance in Kilometres (KM), as it is the unit of measure that visiting guests will be using when visiting Canada. The Citadelle and its adjacent Battlefield park are situated exactly 2.0Km away from our property, while the famous Chateau Frontenac is located roughly at the same distance, just a few click eastward. The port, with its cruise terminal, still located at a reasonable 2.1Km, is easy to access from the hotel, as the hotel is located at sea level, unlike the Citadelle and the Château Frontenac, where you have to go uphill a bit. If ever Mother Nature is interfering with your travel schedule, public transportation is the way to go, as we are situated right next to the biggest bus terminal in the region, Place Jacques Cartier, with its dozens of bus routes that can bring you in the farer corner of Québec. To conclude, as we think being transparent is appreciated by our customers, we want to make sure that all travelers are informed that our neighbor, the Place Jacques Cartier, is getting a major makeover. In fact, a 20 story building, indoor parking, public place and public library is in complete rebuilding, as part of the many project to revitalise the Nouvo St-Roch neighborhood. The construction site is active from Monday to Friday between 7 am and 5 pm. Consequently, the noise level could be greater than normal. We are actually taking all possible measures, and we have very capable staff present onsite 24/24, 7 days on 7 to ensure our guests the most quiet, enjoyable and comfortable stay possible. We thank you again for this review, and we hope to welcome you on your next visit to Québec! Kind regards, Jean-Pierre Gagné – Hospitality and Guest Experience Manager

"Nice stay "

4
Jay S, Kingston, Canada 21/09/2016

My wife and I stayed here overnight to visit historic Quebec City. Checked in on time and yes the road the front of the hotel is on is small and busy with a condo project next door. Not a problem at all as we left our car and checked in, taking advantage of the valet parking. $24 with in and out privileges. The best part was we were able to leave it there after we checked out up until 4pm today. Some people complained about the cost but to park for over 24hours it was quite reasonable. Staff were very friendly and helpful. Our room was well appointed, clean and very comfortable. King bed was heavenly. The shower in the room was huge. The only knock of the hotel is that it's about 2k from the old city. Not an issue for us, but if you have mobility issues or just aren't in shape to walk uphill, which most of the way to the old city is, then maybe a consideration. The area around the hotel is in transition with several projects ongoing. Wasn't an issue for us as we weren't disturbed whatsoever. We will definitely go back to Quebec City and for the value and level of professionalism and care we received we will return to this hotel.

JeanPGagne, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Jay S. On behalf of the entire Best Western Plus City Center's staff, I wish to thank you for publishing such a thorough and resourceful review of your stay with us. It is sure to bring light to every Tripadvisor users who are planning a visit to Québec City. To begin, I am glad that you thought our valet service was a convenient, hassle-free way to park your vehicle, as our valet will have it brought around and leave it right in front of the hotel as many time as you wish. It comes way handier than having the trouble of finding a parking spot in an unknown area, and even worst, having to go and fetch it yourself every time you need it, and at 24.00$ plus taxes per night, it is not more expensive than any such service in the area. To add to the value of it, we indeed can keep your vehicle parked in our parking lots even after check-out time, which is 12:00Pm, so up until 4:00Pm, without any extra fee of course. Then, all our rooms are equipped with memory foam mattresses, which provides you with a customized body support that is ideal for people with back problems, but can also enhance the sleep quality of anyone who would lay on it. As for the shower you mentioned, you must be talking about the huge walking shower that are the main feature of our executive rooms. Those rooms are also situated in a private section of the hotel, accessible only by guests staying on these executive rooms on that particular floor. Switching to location now, you are right that we are not inside the walls of Old Québec, although the exact distance from our property to the main entrance to the historical part of the city, Saint-John's gate, is exactly 1.3KM, so 15 minutes walking distance, with a slight inclination, as you correctly mentioned. Famous Château Frontenac is located another 10 minutes walking distance from the aforementioned gate, and the Cruise terminal, uniquely located right in the hearth of the oldest part of town, Quartier Petit Champlain, can easily be accessed via public transportation from the hotel. To conclude, I am glad that you do mention the transition that is taking place in our neighbourhood, as we try to be as forthcoming as possible on the fact that it may impact the comfort level of your stay, despite our efforts to prevent it. To detail the situation, a major construction site in operating in front of the hotel every weekday between 7:00AM and 5:00PM, and although the project is in its final phase and that most of the work is now done inside, which reduces the noise to a minimum, we do apologize for the inconvenient it may cause to our guests. Dear Sir, may I thank you again for this tremendously helpful comment regarding our property and your experience staying with us, and it will be a pleasure to welcome you on your next trip to beautiful Québec City, l'Accent d'Amérique. Best regards, Jean-Pierre Gagné – Hospitality and Guest Experience Manager.

"Lovely hotel"

5
MAB857, Chester, Canada 21/09/2016

This hotel is a 15 minute walk from the old city, and staff were helpful in assisting us to navigate the sites. Special thanks to Isabelle, who registered us, and was so terrific!! All of her suggestions were right on the money...from places to eat, to tours of the city, to how to navigate the area. Thanks Isabelle! We would definitely stay at this hotel again!

JeanPGagne, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear MAB857, thank you for this perfect 5 out of 5 score review concerning your stay at the Best Western Plus City Center Quebec. We are happy to read that you enjoyed your stay with us. I first and foremost wish to thank you for commending one employee in particular, Isabelle, and rest assured that your comments were proudly passed on to her. Front desk staffs are on the front line when time comes to enhance a guest's experience, and they are all instructed to go beyond the call of duty in order to do so, and I am so glad that her performance was met with such appreciation. Then, may I take a few minutes to follow on your comments regarding the distance from the hotel to the Old City, the main touristic attraction site. You are correct when you mention the 15 minutes walking distance from the Old City, but may I add that in that time span, you will reach the main entrance to the fortified part of the city, Saint-John's gate, and that you will have to walk another 10-15 minutes to reach the famous Chateau Frontenac and the Governor's boardwalk, overlooking Quartier Petit-Champlain and the Saint-Lawrence River. Talking about it, Quartier Petit Champlain is the oldest part of Québec, with its copper stone streets, its 17th century French architecture (unique in America) and its many art gallery, is the ideal destination if you are looking for an historic experience that will bring you back to the time of Nouvelle-France. Also, Québec is one of the only place in the world that has its Cruise terminal situated right in the heart of the historical area, as it is situated in that same quartier Petit Champlain I just mentioned, so very easy to and from our property. On top of all the most common sites I just mentioned, our neighbourhood, Quartier Saint-Roch, is the new trendy place to be in Québec, with original concept bars and restaurants, delicious Microbrewery and local merchant, whom in all, make for a different and exciting new way of enjoying an already vibrant city. For my final words, may I take this opportunity to inform any travelers who would be interested in booking our hotel, that a major revitalization project of the area is ongoing, and our immediate neighbour, Place Jacques-Cartier, is a big part of the initiative. Therefore, noise level can be higher than usual during operation hours, so between 7:00Am to 5:00Pm on weekdays, and even if this situation is totally out of our control, we wish to apologize for any inconvenient it may cause to our clientele. Once again, thank you for reviewing your stay with us in such a detailed and flattering way, and we hope that you will stay with us again on your next trip to Beautiful Québec City. Best regards, Jean-Pierre Gagné – Hospitality and Guest Experience Manager.

"Wow great hotel!"

5
Louise S, Ottawa, Canada 20/09/2016

Was able to get this hotel from Hotwire at a great price ($79 CDN) and it was fantastic. It is well located. You can reach Chateau Frontenac within 30 minutes (walking) and opposite direction the port in the same time. The service was courteous and professional provided by a younger staff! Very impressive! Do not hesitate and book here you will enjoy it!

JeanPGagne, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Louise S., it is on behalf of the entire staff here at Best Western Plus City Center Quebec that I am thanking you for posting such a complete comment on your stay with us. We take great pride in offering our guest an unforgettable experience through a friendly and helpful staff, and I am glad that our efforts in that particular matter were efficient. Our front desk agents are available 24 hours a day, 7 days a week, in order to provide you with all the necessary tools to go around the city with ease, such as detailed maps, complete touristic guide, both in French and English, as well as guided tours by bus or on foot. They are also able to point out the most interesting activities for both family and couple, and even assist you in booking some of them. Location wise, we are situated in an up-and-coming neighbourhood, Quartier Saint-Roch, which is packed with bars and restaurants with original concepts and modern ambiance, local merchants where you can find homemade products, as well as at boutiques and high tech businesses. Even more, this part of town is adjacent to the historical part of town, Old Québec, so getting to the most visited attractions is as easy as can be. You can walk 15 minutes to reach Saint-John's gate and the main entrance to the fortified city, or take the more scenic route through Saint-Joseph Street towards the Old Port, then get on Saint-Paul Street, stop at the Marché du Vieux Port, the farmer's market, on your way to Quartier Petit Champlain, the oldest part of town, which you will reach within 30 minutes walking. City bus are also a very convenient way to go around town, as Place Jacques-Cartier, right across the street from us, is the biggest bus stop in the entire city. To conclude, in an effort to be as transparent as possible with our future visitors, I would like to mention that, as you surely noticed, there is a major revitalisation project ongoing in Place Jacques-Cartier, our immediate neighbour, and construction are a part of our reality every week days between 7:00am and 5:00pm. Although the project has entered its final phase and that most of the work is now taking place inside, noise level can impact the quietness of the environment, and even with this situation been totally out of our control, we wish to apologize for any inconvenience this situation may cause to our guests. Once again dear Louise S, thank you this detailed review of your recent stay with us, and we hope that we will have the honour to welcome you on your next visit to Québec City, l'Accent d'Amerique! Kind regards, Jean-Pierre Gagné – Hospitality and Guest Experience Manager

"A great base for our visit to Quebec City"

5
Andrew S, Consecon, Canada 20/09/2016

We were looking for a centrally located hotel for our visit to Quebec City so that we didn't need to use the car a lot and this hotel was perfect. It's an up hill walk to get to the center but there is also a pubic elevator at the top of the street that made the walk a lot easier. The staff were extremely friendly and helpful and all spoke excellent English. The rooms were a good size, clean and comfortable, the breakfast buffet was well worth the $15.99 and the bar, although small, was well stocked and friendly. The car was valet parked and only took 5 minutes for it to be brought to the hotel when needed. Upon check out, after staying for three nights, were were given free bottles of water for our drive home. That was a great touch and the first time I have experienced that at any hotel. We will definitely be staying there on our next visit to Quebec city.

JeanPGagne, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Andrew S, thank you so very much for taking some of your precious time to post such a detailed and positive review of your stay with us. It will surely help other travelers in choosing the right hotel for their stay in Québec city. For starters, our location is indeed ideal for visitors who wants to have a different experience from the usual stay in the Old Québec, while still residing within easy walking distance of all the attractions of the historic city. The hotel is located at 1.2Km from Saint-John's gate, the main entrance to Old Québec, 1.3Km from the Convention center, 2Km from the famous Château Fontenac, and 1.5Km from the Battlefield Park of Plains of Abraham. Cruise terminal, train/bus station and the brand new Vidéotron Center are also all easily accessible form our property. Then, there is the mention that you found our staff to be friendly and helpful, which is something we take great pride in, as it is the best way to enhance our guests experience. Front desk agents, valet and restaurant employees are all bilingual, some may even be able to answer you in Spanish and Portuguese, although it is not a pre-requisite, as been able to speak good English. Front desk is open 24 hours a day, and the staff are always willing to help you with any query or grievance you may have during your stay, always with the purpose of offering you the best experience possible. They can also get creative sometimes, like providing you with water bottles for your long trip back home. Last but not least, our valet service is definitely the most worriless option for you to park your car. At 24.00$ plus taxes per day with unlimited in and out access, they will bring your car to one of our 4 parking lots, and back, within a reasonable time frame, which prevents you from having to find a spot to park in an area that is unfamiliar to you. To conclude, as you may have noticed, major constructions are taking place right in front of our property. The site is active between 7:00Am through 5:00Pm on week days, which can elevate the ambient sound level, although work is now mostly done inside, which helps reduce it to a minimum. Though this situation is totally out of our control, we wish to apologize for any inconvenience it may cause to our guests. Once again dear Andrew S, we wish to thank you for this thorough review of your experience with us, and we hope to be your hotel of choice on your next visit to beautiful Québec City, l'Accent d'Amérique! Best regards, Jean-Pierre Gagné – Hospitality and Guest Experience Manager

"hotel oppinion"

5
Stoyan G, Belgium 17/09/2016

excellent stay. very convenient location. good price/quality ratio. you could reach the bus station by foot. numerous restaurants are in close proximity ..and the old Quebec about 20 min by foot.. will definitely return on fuiture ocassion

Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review
Dear Mr. Stoyan G, we thank you for providing us with feedbacks on your recent stay here at Best Western Plus Centre-Ville Quebec. Your input on our location and rates are greatly appreciated, and rest assured that we will take on the good comments as a motivation to improve even further our product offer. I am glad that you found our location to be convenient for travelers, with its proximity to the old Quebec (1.3KM), the train and bus station "Gare du Palais"(1.3KM), and the numerous trendy restaurants and bars that the "Nouvo Sain-Roch" area has to offer. May I also mention that we are just a few steps away from the Cruise Terminal (2KM), which is located right in the "Quartier Petit-Champlain" area, the oldest part of the city. We are also the closest hotel from the brand new Videotron Center (2.6KM). While walking still is the best way to discover Québec City, public transports (busses) are easily accessible from the hotel to the most popular touristic attraction. As for the price and the quality of our product, many promotions and packages are available for you to choose the most fitting accommodation possible for you, with the guarantee of comfort and cleanliness you would expect to find in any world-class establishment. To conclude, I would like to inform all travelers of important changes in the urban landscape near the hotel. In fact, as part of on-going efforts to improve the St-Roch district, revitalizing work is currently underway at the Place Jacques Cartier, the building located in front of our hotel. While this is completely out of our control, we would like to apologize for any possible inconvenience. Once again, thank you for taking some time to post such a positive review of our hotel, and your intent to come back at Best Western Plus Centre-Ville on your next visit to beautiful Québec city, l'Accent d'Amérique! Best regards, Jean-Pierre Gagné - Hospitality and Guest Experience Manager

"Above average"

4
RogersTravels, Zurich, Switzerland 15/09/2016

Arriving at the hotel there is a small amount of waiting space outside to park while unloading. There is no on-site parking, but the valet service is efficient. I had a fast check-in experience from the polite and friendly staff. Room was a little bit dark, and given the location of the hotel there is not much of a view. Bathroom was clean with plenty of towels and soaps, etc. There is a pleasant bar and well stocked coffee shop on site, again with friendly and attentive staff. On check-in I was given a map and instructions how to walk to the centre of the city. It is about 20 minutes walk. Overall it was a good expe