Best Western Plus Hotel City Centre/Centre-Ville,  Québec City

4.0/5  - based on 1514 guest reviews.
330 De La Couronne, G1K 6E6, Quebec City, Canada - See map
+1 418 649 1919 +1 418 529 4411

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Dates

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> Room 1

1 adult

 

Hotel advantages

  • Heated pool
    Heated pool
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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based on 1515 traveler reviews
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Our downtown location, unbeatable rates and quality amenities make staying at our Quebec City hotel an easy choice. Enjoy free Internet and a relaxing dip in our indoor pool. We understand that even if you're here for business, you deserve a Quebec City hotel that puts your comfort first. Located 15 minutes walk from the old city and close to numerous events, it's easy to get anywhere, whether it's a meeting, family reunion, tradeshow or top attractions. Hotels in Quebec City are known for hospitality, but we go beyond with the best service, quality and amenities. For hotels in downtown Quebec City surrounded by some of the top attractions in the province our property is the perfect choice. Videotron Center and the cruise terminal are a short drive from our property. If you're docking in town and looking for a comfortable, cool and spacious place to stay, our Quebec City hotel delivers. If a tradeshow is what brings you to town, just minutes away is our Quebec City Convention Centre hotel. We are close to the train and bus station, so using public transportation has never been easier. Our hotel in Quebec is designed to make your stay as smooth as possible. Enjoy free Internet and free local calls, which is especially enjoyed by business travelers. Our location is close to the offices of Ubisoft, CGI, Le Soleil and numerous other businesses and agencies. Located in the downtown area, the best of the city is at your doorstep. We're a pet-friendly Quebec City hotel, because we understand that the whole family being together is what makes a trip special. Best Western Reward members and CAA/AAA members will feel right at home, and we're a green hotel so there's no worry over your carbon footprint. Promotions and packages are available for a number of guests. Can we do anything more to help you enjoy your stay? Simply ask one of our friendly staff members. Book a room at Best Western Plus City Centre/Centre-Ville today and enjoy the best rates! Thank you for your interest in Best Western Hotels!

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Room 1

Guest reviews


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based on 1515 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
483
Verygood
 
698
Medium
 
239
Poor
 
68
Horrible
 
27
Business Business 160
Couples Couples 558
Family Family 466
Friends getaway Friends getaway 177
Solo travel Solo travel 63
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Plus City Centre/Centre-Ville,Québec City
  • 4
    « Great hotel and price..... »

    We were very pleased with our recent stay at BW Centre-ville! Room was awesome - very clean and much better than we had anticipated. We also ate at the bistro and it was great value for our money. Had breakfast off the menu - the buffet looked a little wilted. :-) The coffee shop was also excellent value.....all in all we would recommend this to someone who enjoys being close to good dining spots and isn't afraid to walk. It is about a 10 to 15 minute walk from getting into Old Quebec but it's a nice and safe walk.

    5
    « Great stay »

    Stayed here for business, Very comfortable bed. Friendly staff. Great location. Walking distance from St-Joseph street. Hotel restaurant really good. Parking fee a little excessive. Good value for the price.

    5
    « Good for value »

    My husband and I stayed in BW Centre-ville Quebec for two nights in mid-April. We are very satisfied with this hotel mainly due to its location and conveniences. 1) Location: - 15 mins away by walk from/to Old Quebec where is the most tourist attraction place - 7 mins away by bus to Old Quebec (There are more than 2 buses you can take very near Hotel) - 10 mins away by walk from/to New Orleans bus terminal where you can get public transportations from/to Montreal (5-7 mins away by bus) - The hotel is in the downtown so it is very easy to go to many places but Old Quebec. We took buses quite often to explore other areas but the major tourist attractions and did not have any difficulties to find nearest stops from the hotel. 2) Conveniences - There is one CVS right in front of the hotel -- you can buy almost everything including one-day passes and bottle water. - There are some express dining places including Thai one within 3mins area. - There is one lounge/cafe on the 1st floor and one Starbucks in 3mins. - There is one supermarket (quite ok-sized) in 5mins and we bought some grocery items there. 3) Quite modern interior and quality service - It is in modern style -- far better than expected-- clean and large. - We did not have any issues for its service - We enjoyed the happy hour in the bar on the first fl. and the service was very good.

    5
    « Great location, room and staff! »

    Booked a room here for a weekend trip with my son and father. Was on a bit of a budget so was looking for the best priced "nice" hotel. I must say I was very impressed. The location was a bit outside of Old Quebec but the walk was very doable and it was really close to lost of amazing restaurants. We got a great room on the top floor that was huge. The staff was amazing, even sending a very personalized birthday card and small box of chocolates to the room for my dads birthday. Would recommend this place to anyone looking for a budget friendly, clean hotel.

    5
    « One night Family stay in March »

    With a baby, the hotel gave us a ground floor room in the corner of the hotel so it was nice and quiet and we didn't need to use the elevator. The crib that was provided was great, they had mattress pad and clean sheets for that. The pool area is well decorated. The water is a little colder than what we are used to but no big deal. We stayed at 3 Best Westerns during this road trip, and this one had the most spacious rooms, although the wood paneling in the bathroom and the room looks a little old fashion. Tip #1: Lots of great restaurants along St. Joseph street, just a 2 minute walk from the hotel. Do your research beforehand. Tip #2: You can park for free on the nearby streets before 9 am (10 am on Sundays), so if you are leaving early, you can save yourself the hotel parking fee.

    5
    « Nice hotel for a good price ! »

    While in Quebec City to attend a concert we stayed over at the Best Western Plus. This hotel is not really in downtown Quebec it's actually in Cite Limoilou very close to the Videotron Centre. The room was clean, large and on the quiet side of the building. The rate included a full buffet breakfast. The buffet was well stocked with the regular breakfast items as well as a few local / regional items. The servers attentive and welcoming.

    3
    « Nice but not best western standard »

    This was a Hotwire booking and we got a great rate. It is in the trendy saint Roche district and we booked three rooms. The valet parking was a bit annoying but reasonable at 25$ per night. The area had great pubs and restaurants nearby but not the best for feeling safe as side streets were dark and most everything is up steep hills or stairs. I would have paid $30-50 more per night to be nearer to old town and have free parking. The best western chain is my favourite for good quality at a discount but this one fell short in cleaning. We asked to have sheets changed and even put the card on the bed to have them done. The room tidy took place very late in the day and we had to ask for towels and they forgot shampoo twice. They were full though so I would imagine it was a busy time. But it didn't feel as if care was taken and beds were just made and garbages empties nothing else. They ignored our request for new sheets(ours had coffee spilled otherwise we would be more environmentally conscious). Shower was good pressure but bad fittings. Kids enjoyed the pool. Buffet breakfast was reasonably priced and excellent food. Beds were superbly comfortable. We felt as though we got our money worth but would very much have been more satisfied if housekeeping was more attentive.

    5
    « Brand new room and great pool for families! »

    We stayed at this hotel at the end of our trip to Quebec City which was extended due to winter weather. The stay was a very pleasant one for a few reasons: 1) We were able to check in early - we had to check out of our airbnb at 11am and called the day before to ask if we could check in early. The front desk lady said she'd put a note on our file but couldn't guarantee. Happily they were able to help us out and we got right into our hotel room when we arrived around 11:30am. 2) They have brand new hotel rooms - Our hotel room was fresh and had a great bathroom that was clearly just renovated with really pretty features, new faucets, etc. 3) They have a great pool - The pool area was large with quite a lot of seating. Take note that it does get busy later in the day. Initially, we checked out the pool in the late morning and there was only one family there. Later in the afternoon it was a lot busier. We still found a space to sit and my daughter and husband went in the pool. Towels are stocked by the pool so you don't have to bring yours from your room. Only thing that would be a nice add-on would be a little shower area so you could shower before going in the pool. More sanitary and prevents chlorine from absorbing into your skin as much. 4) Great meals - the hotel has a restaurant in the building which we enjoyed twice. The first evening we got room service because we couldn't find anywhere else to get baked potatoes nearby and my daughter had been asking for them for a few days! Meal was good and we couldn't beat the convenience. We also had Sunday breakfast at the hotel and it was superb! Enough hot and cold buffet options to satisfy everyone in the family. My daughter had a great assortment of fruits which we were so pleased with! 4) Location - super great location. Steps away from Benjo toy store and a library. We didn't get to take in all of the attractions during our short stay but this location would be excellent if you wanted to explore some of the beauty Quebec City has to offer. _____ Overall this was a great hotel and we would definitely stay here again. One tip - Valet service is $20 with no self-park option, but you could save a few dollars by parking offsite yourself, though for us we didn't feel it was worth it.

    4
    « Two-Night Stay during Quebec City Visit »

    Stayed here for two nights during motorcycle tour with three other couples. This was a stop to visit and experience Quebec City. No breakfast included here but meals are available in a restaurant at the hotel. We had a pleasant stay at the hotel. We found the meals good at the hotel and also walked a sheet distance away to eat at another restaurant. This hotel is not within the old Quebec City area but is a healthy walk to get to and from it.

    3
    « Just average »

    Stayed here for 5 days. The rooms were nice and spacious. So was the bathroom and toiletries provided. The food however was very bad and tasteless. For room service, they charge $5 plus service tax and tip. That seems a bit ridiculous to me. Moreover, the heater in the room makes noise. I got a great deal through Priceline so i booked it, wouldn't pay 100 bucks for this hotel.

  • 5
    « Surprisingly good hotel rooms. »

    Our king room was one of the most comfortable we have stayed in, including large, multi-directional shower stall. Breakfast area in lower level was brightly lit from multi-level windows with good food and service. Would like an alternative to valet parking but at $25 the price is not exorbitant.

    4
    « Pretty good »

    I stayed last week. It's a clean, comfortable hotel - the rooms were spacious and the check-in was efficient. The staff were also quite friendly. The restaurant/bar was a little overpriced for what it was but the food was fine and service good. The hotel was also advertised at 4* but in my view, it is more of a very good 3*. On reflection, I think I would have preferred to pay a little bit extra and somewhere in the old town. It's a bit of a walk to the main sites, and there is more action there but I had a pleasant stay nonetheless.

    3
    « It's okay »

    Hotel is dated.. just very average, paid parking was 25.00 a Day which I think is to high...it's in a good location but defiantly needs to be upgraded .. rooms we avereage size beds were comfoable bathrooms were clean it's ok for the money but I'd of rather stayed elsewhere that parking is included and Breakfast

    5
    « Great Hotel / excellent staff »

    I came here because I had had such an excellent stay the year before. It was no fluke. The front desk made you feel welcomed from the moment that you came in the hotel. The rooms were large and clean. The only drawback is that the area is fairly closed down at night so you can't really walk around and see things in this part of the city.

    5
    « Friendly, Clean and Great Location »

    Stayed for a ski trip first week of January - check in was a breeze and all were helpful and accommodating even though we had screwed up our reservations - long story :) Room we received was quite large and clean - big comfy beds. Hotel was quiet and the car valet service was very fast - called when left room and van was waiting when we got to the lobby. Breakfast buffet was a full hot/cold buffet and was above average - even included some traditional Quebec items. Lots of good inexpensive restaurants around the hotel. Will be back on next ski trip.

    5
    « will be back again »

    It was our second stay at Best Western Quebec, and I am sure we'll be back again, great service, amazing beds, nice location! Bravo, Best Western!! We came right before New Year Eve, first we stayed at a different hotel,but then I found a availability in Best Western-we booked at least two nights in there)) It was worthy, believe me!

    5
    « Friendly, clean and affordable »

    Love this place. Perfect location for great food (try the Piazzetta - marvelous!) and great ski (Mont-Ste-Anne). Friendly staff, clean rooms and great atmosphere - it makes me want to return to Quebec

    4
    « Great palce for winter get away in Quebec city »

    Hotel was central to many attractions, confortable and friendly. Good choice for 1 night to even a week in Quebec city. Great room, friendly staff and good buffet breakfast. Great to have a poll to relax, in plus exercice room,

    5
    « Keep up the good work! »

    I have no single complain about this hotel. Everything was good. Location is perfect just in the edge of downton and the urban city. I would definetely recommend this hotel for family trips. The only thing I would change is the variety of the food they offer for breakfast, but it was still tasty every single morning.

    4
    « Description and appreciation of the room. »

    A very good hotel close to main attractions in the city and at a good price; no noise and good neighbourhood;the room was quite large if we compare to most hotel we stayed in. the shower large and very spacious; a good sink very clean and quite handy; the toilet was not noisy and of right size; a good cloiset for hanging our garments; a fair size fridge for food and cold drinks. A TV of good size and a large writing counter, Over all a cool room !!!

  • 3
    « Meh. »

    Have stayed in BW Plus hotels before. Nothing "plus" about this one. Walking distance to Old City is best feature.. Had to ask for more cups and coffee every day of our stay. Housekeeping never changed sheets or vacuumed room- and it needed it! Expected breakfast as it was a plus hotel- not included. Website said there was a hot tub. There is not. Front desk staff was very nice and helpful with questions. Valet staff was prompt.

    3
    « Good staff, noisy rooms »

    One night stay during Christmas break. Great service from hotel staff. Our room was noisy and we had to wait about 10 minutes to get an elevator at check-out time, so try to plan accordingly because there is only 2 elevators. Also don't expect a Jacuzzi, they removed it and now it is pool only, disappointing when you expect having some relaxing time in hot water.

    4
    « Nice hotel close to the Bridge and downtown »

    I recommend this hotel for all business matter in Quebec and for summer vacation as the pool is outside. Close to the cycling road and still propose a view of the bridge. This hotel is still new so all rooms are very confortable.

    5
    « Good »

    Good.Overall stay was satisfying. Very good location.Staff very helpful.Overall my stay was awesome. Christmas is also good. I liked the service of hotwel. Near to train station, bus station. Only parking is chargeable

    4
    « Very good stay »

    The staff at this hotel are VERY good. They were all very friendly and the front desk staff were very helpful in showing us on a map where we needed to go. The hotel is relatively close to the old city and a cab is less than $10 if you cannot walk. It was extremely cold when we were here so we took a cab quite often. The room was very clean and the bed was comfortable. I absolutely loved the rain shower head and the shower itself was gigantic. The carpet looked a little dated, but it was still clean. I did enjoy a muffin from the cafe every morning. It was fresh and moist. It very convenient to get a little snack in the morning without having to go to a restaurant or leave the hotel. I would not hesitate to stay at this hotel again and would have no trouble recommending it to others.

    5
    « great stay! »

    very professional, kind, and courteous front desk and valet service staff made us feel welcome right away. A complaint about the room not being well cleaned was dealt with promptly and courteously and exceeded our expectations.

    3
    « AVERAGE HOTEL »

    Kind of an odd location. The parking valet service is excellent. The rooms are too small and this includes the bathrooms. The coffee shop does not offer enough choice for usual items found in such a place. Would choose another BW in Quebec City the next time I am there in February 2018. Noisy heating system.

    5
    « Very Nice »

    We spent 5 nights @ the Best Western Plus City Centre in September. It was a very last minute trip & reasonable rooms were hard to come by. We have stayed at many Best Western Hotels across Canada & have never been disappointed so when this one popped up on my search, we booked. Once again, I wasn't disappointed. Rooms were clean & comfortable. Staff was very pleasant & although you paid for the valet service, it was well worth it. When I was first looking for a hotel, I wanted something closer or right in old Quebec, but I was so glad I booked one a little further. It was about 2.5km to Old Quebe. We walked every day. It gave us the opportunity to explore places that we would not have if we would have driven everywhere. What an absolutely beautiful city. Safe to walk around in at all hours, clean & friendly. I fell in love with Quebec & can't wait to go back. We are planning to go back next fall again & will book at the Best Western Plus Centre/Center-Ville.

    5
    « Excellent Hotel »

    I had a great stay at the Best western hotel in Quebec City. The rooms are clean and non-smoker. Lots of space as well in the room and good sized TV. The bathroom was very large and has a big shower which is very welcoming. I would strongly recommend this Hotel to anyone who is staying in Quebec City.

    4
    « Good value »

    Really pleased. The location is very convenient and our room was really nice and clean. Only complaint would be that the room was very hot even when we reset the thermostat to the lowest temperature option. But when we called the front desk to ask about it, they brought us a fan, which made a big difference. Very good service.

  • 5
    « Great service, comfy room »

    We were really pleased with the service received at the reception for both check in and check out. The room was clean and the beds comfy. Decorated with taste and seemed recently renovated. I suggest you join their membership for some little extra, always nice to have!

    3
    « NICE BUT PET ODOR... »

    Good location in lower downtown Saint Roch, Nice Staff Excellent Service, Big Spacious Room, Plenty of Services in building or near Hotel few minutes of walk, Near St Joseph Street for Shopping and Resto, but bad Pet Odor hidden with perfume in my room...

    4
    « Good value »

    Good sized rooms with comfy beds. The staff were very friendly and helpful. There is an excellent variety of restaurants and cafes within a short walking distance of the hotel, even a laundromat on the next corner.

    5
    « Great Value!! »

    Wonderful clean and comfortable room! Excellent check in experience with Christian and he even had a little gift for our dog Bailey! They also have a map with some green areas for Bailey and a list of contacts numbers for vet, grooming and pet food stores nearby! Excellent price, location, would definitely stay again! Thank you!

    5
    « Great hotel, great price,great breakfast! »

    I have stayed in this hotel several times and have always been happy with my experience. The Lobby area is clean and updated. The staff are friendly and very helpful. There is an indoor pool in this hotel. The pool area is clean, pool water is warm and clean. Our room with a king-size bed, was clean and of a good size. Our king size bed was large but very comfortable. The bed linen was new and of good quality. The bathroom was a good size, The water pressure and temperature was good . There are a nice supply of bath products offered. This hotel offers a great free breakfast to there guests. This is a real good breakfast,not just toast and dry cereal! This hotel is walking distance to old Quebec. There are several nice affordable restaurants in the area . We paid 100.00 for our room with a king size bed. This is a very good price for the area. I love this hotel. This is my go to hotel when I am in the Quebec city area. You will not be disappointed book this hotel.

    5
    « Very nice experience »

    My husband and I sincerely recommend this hotel. The hotel staff is very nice and helpfull. The room with a king size bed, bathrobes and all the amenities was very comfortable. Breakfast was very good and a huge variety of food; fruits, eggs, omeletes, pancakes with delicious maple sugar sauce, a real delight plus all other sort of goodies.

    5
    « Excellent Value Hotel With Good Location. »

    We booked this hotel for one night pre-cruise. Arriving at 2:00pm our room was immediately available even though the book in time was 3:00pm. Reception was straight forward as we had prepaid. Our room was a good size, clean and nicly laid out. It was a little dark so most of the lights around the room had to be switched on. The pod coffee maker and coffee / tea provided was nicly flavoured and the machine worked well. The desk provided helpful information on how to use local bus transport to Montmorency falls. This was very helpful as very few people speak English as we found out when shoping and on the bus. Access to old city takes about 20 to 30 minutes mainly uphill. The hotel rate was extremely reasonable and would advise using Trip Adviser and Hotwire search engines for the best deals. We were also able to leave our luggage with concierge, leaviing us more time to view the city.

    5
    « Surprise great place for great price! »

    This hotel is a wonder to me personally. The price point is low, the quality is high and the rooms are excellent. Checking in with the very friendly front desk is a delight as you are treated well in English or French. The rooms are familiar but above average for a much more expensive hotel. Furniture is put in proper well though out places, the beds are comfortable, closet works well, bathroom is very clean and european feel comes to mind as you enter the shower. Careful thought has clearly been put into this hotel. While the hotel is in the actual city it is not the greatest location, as the entrance may leave some travellers wondering is this my hotel? In any event this is an excellent stay for business and pleasure travellers.

    5
    « Superb Hotel. »

    stayed here for a few days.lovely hotel and staff.good quality.daily room service.own bar and diner. (basic food. but plenty and good quality) breakfast diner. thease are run as a franchise, so pay pro rata. again vast selection and fair price..close to city centre. and a short taxi ride to Old Town.quaint narrow streets. battle of Wolfe and Montcalm took place here.lovely views from Citadel Plaza.worth the visit. try it

    4
    « Clean, comfortable, and great location »

    This Best Western is in a good location. It is definitely within walking distance of the old city (within 2 kilometers). If you get a taxi it is about $8. Uber was about $5. Taxi to and from the airport is $35. The hotel is a block from Saint Joseph Street where there are many restaurants, pubs, and cafes. We were given suggestions of many places to eat, we tried many of them and were very pleased. The tips were spot-on. The rooms were large. There were 2 queen sized beds. I was traveling with a group of 6 friends and we all wished we could take home the beds and pillows. We all agreed that the beds were the most comfortable we had slept on. And you would be hard pressed not to find at least one perfect pillow. You were given shampoo, conditioner, lotion, a makeup removing wipe, and disposable shower cap. The showers were easily adjustable to your preferred heat and the force of the spray was perfect. We stayed 5 nights and it was very quiet all nights. Even the traffic noise was very minimal. The café in the hotel was as good or better than any around the area. The croissants and muffins were fresh and tasty and they had the best spiced pumpkin lattes I have ever had. The coffee was also superior in quality and taste. The restaurant offers a full buffet. The buffet was well-stocked and offered the usual breakfast fare. I was able to order just the cold buffet for a reduced price. It was also good to find out that you could order eggs as you like as part of the buffet. The only downside was that due to renovations the pool, hot tub, and workout areas were closed and not accessible which was disappointing. Best Western offers a clean and very comfortable room and is a good value. I would definitely stay there again.

  • 5
    « Comfortable and Conveniently Located »

    We stayed here for one night and loved it. The room was clean and spacious, the beds and pillows very comfortable and the staff very friendly. The hotel is also conveniently located and the old town and restaurants are close by.

    4
    « Quick but pleasant »

    As I had hay one night I fell really disappointed of not being able to really know the hotel. Really comfortable. Just one little detail water on shower not hot enough, but warm still. Really nice facilities, strategic situation

    5
    « Very nice hotel »

    I stay at this Best Western Plus Quebec City Centre Hotel in October from the 23rd through the 27th. It has very friendly helpful staff. The room was above my expectations. Comfortable king bed and quiet area of the hotel. The dinner at the hotel restaurant that I had was the Penne Carbonara and it was excellent. Very creamy like the French gourmet chefs would make. The location of this hotel was very good as well. I would definitely recommend it.

    5
    « End of cruise stay in Quebec City »

    The hotel was very nice and located close to the cruise ship terminal. It was reasonably priced for a hotel in Quebec City. The staff are very friendly and were able to provide answers for any questions we had. The free WiFi was a great bonus to us as well.

    4
    « Good location and good value »

    I stayed in the hotel for 4 nights, the price was good and the rooms were clean. It is at walking from the old Quebec city so it is a good place to visit Quebec city. Be aware that their parking is valet parking only.

    4
    « A pleasant stay »

    We stayed for five nights on a little vacation. When we booked it, it said it was in city centre. But is actually about 2 kilometres from Old Quebec. However, it is in a trendy area with lots of trendy shops and restaurants. We took a Hop-On Hop off tour and one of the bus stops was a three minute walk. So all is good. Breakfast was extra at about $35 for two and parking is $25 per day.

    4
    « Great stay before cruise »

    Hotel, staff, and restaurant were great. Even got a goodie bag for being a BW member. Just be careful with businesses around the hotel. If you pay in USD they will probably rip you off by not giving you the correct conversion to CAD.

    5
    « Great stay! »

    Excellent hotel, clean and great staff! Staff communicated in both French and English. Easy access from the highway. There are several restaurants in the vicinity as well good shopping. Taxi rides into the old city were less than $10. The hotel was recently renovated, so everything is new.

    2
    « Not Up to Expectations »

    This hotel has no parking what so ever. Was required to turn over keys to valet or to find a public parking ramp. No breakfast included. Place was overrun with tour busses and we could hardly get in. Room itself was clean and comfortable. Staff was friendly and helpful., but hard to believe this is a BW??

    5
    « Happy Traveler »

    Best hotel stay ever. Kind, helpful staff. Clean, quiet room, great bathroom. It's a bit of a walk to old town but easy to taxi. Breakfast buffet was really good and all the staff was great. Quebec was a wonderful vacation, this hotel only made my trip better.

  • 5
    « Great stay. »

    Was going to give it 4 points, but give it 5 because I got a great deal with Priceline on this hotel, and the city is quite expensive (as expensive as NY city in fact). The only negative part is the location. Prepare to walk 20-30 min or more to the Old city attractions. If you want to go to waterfalls, it is just couple blocks away, and you take 800 bus, and it take 30min. The room was 4 star US standards, solid furniture, 40 inch TV with many english channels, free decent speed internet. Overall spotless, except the location. Would highly recommend.

    4
    « Great place »

    Loved this Best Western. The location allowed us to walk to everything we wanted to do. The staff was helpful with directions and ideas for places to see and places to eat. We would stay here again on our next visit to Quebec.

    4
    « Good Hotel »

    I enjoyed our short stay here, it was quiet, rooms were spacious with comfy beds and all the amenities you would expect. Bathrooms were clean and big. Staff were efficient. Located close to Old Quebec/Mount Royal it has good access and has lots of restaurants/bars/cafes/stores close by.

    4
    « Great value close to everything »

    Steps away from major highways in and out of Quebec City, located downtown just down the hill from Old Quebec. Great wine bar and close to many restaurants. Definitely my first choice for business as it's in the opposite direction to any traffic.

    5
    « Great location in Quebec City »

    The Best Western City Centre in Quebec City was in a great location, clean and offered an excellent restaurant with great staff and food. We were able to walk to the historical area, Plains of Abraham, river etc.

    4
    « Comfortable stay ! »

    We drove up from Toronto but a 8 hr drive turned into 10+ hr drive thanks to all the traffic headed towards QC as it was a big holiday weekend for the French. We got in pretty late but the check in was smooth & the girls at the desk were helpful & friendly. We put our car in valet parking which though expensive was convenient....most hotels in Canada charge extra for parking which is strange but we had to do it as we were booked for 3 nights in June. The girls at the desk handed us a little basket of biscuits, I think. Anyhow our room was fairly big with a very comfortable bed & a decent sized bathroom. The hotel is not in the historic quarter but not very far either.....probably a 15 min walk uphill which we did not attempt as this was almost at the end of our month+ long trip in Canada. Secondly it was pouring right from morning to late afternoon on our first day in Quebec. We had breakfast at the hotel as it was raining quite hard....food was nice but expensive. The bus stop is a 5/7 min walk from the hotel....we took the bus to the historic centre only once....after that we used taxis to & fro which is much more convenient. There are lots of restaurants nearby for dinner. We used our car to visit the falls next day, the island across the bridge & the black currant vineyards. Since we had valet parking we didn't have to bother with getting or parking the car ourselves. We used the hot tub once....the pool & gym area is nice but the jacuzzi was small & in need of an upgrade. QC beautiful & en enjoyed our stay here.

    4
    « Very Nice Hotel. Very Quiet. »

    Very nice hotel, a bit pricey for location. Great staff at check in very clean and modern rooms. Located in non-touristy part of Quebec City. Nice restaurant and Cafe on premises. Beds are very comfortable and great pillows. We stayed here before our cruise and it is pretty close to pier. In the morning Uber will charge you about $10 for ride

    4
    « Great check in experience and reasonably priced »

    I stayed one night (passing through) at this hotel and I must say that I was pleasantly surprised with the customer service experience. Being an English speaking family, I was a tad worried how we would be received. The gentleman that checked us in was fabulous. I`m not sure if the room was upgraded but it was a pleasant surprise to have a big room. There wasn`t much of a view from our room. The front desk gave us a map and helped us navigate to Le Vieux Quebec. We walked there in the morning before checking out, however it was further than I thought, but a good walk. We didn`t eat at the hotel, but did use the valet parking. Although the valet people were very nice, the valet parking lot is not secured. My husband had to return to the car and asked where he could find it and was directed to a dark open parking lot area. The parking was extra. I would stay here again, mainly for price and great service but keep in mind the extra parking fee if you have a car.

    4
    « Comfy for a night »

    Just an overnight stay in this hotel. It was a bit outdated inside but very comfortable. We had a nice big room with big bed but no view to speak of. There was concierge parking service and the staff were very nice. We didn't eat at the restaurant.

    4
    « Good staff »

    Helpful. They explained all about the room and hotel. Gave us a map of the area and helped us with directions. The room and bathroom were clean and neat but the room needs a new carpet and the bathroom needs a new tub. Caring, when they found out that it was Deb's birthday they delivered a box of chocolates and a card to our room. Nice people. The exterior is a bit tired and the interior is a bit shop worn.

  • 5
    « A European spot in North America »

    I was pleasantly surprised by the quality of the stay during my recent visit at this hotel. The staff were friendly. The rooms were extremely clean and well taken care of. Not to mention the location, which is great. Right dowtown, a t'en minutes walk from the train station.

    5
    « Great place/close to shopping and much food variety »

    Staff is EXCELLENT. Helpful from start to finish. Directions, find restraints even pulled up menus and translated those in French. Close to great restaurants. Hop on Hop off bus pickup close. Always greeted you when you came in. Room was lovely--clean, beds very comfortable.

    3
    « Nice experience »

    This hotel is a bit dated = but people were nice and helpful. Hotel a bit away from "old Quebec" but decent restaurants, etc. within walking distance. Convent to tour bus for city tour. Within walking distance to The Market - nice experience. The hotel was quite acceptable - given price vs. some of the other hotels we checked out.

    4
    « Nice place with kindly service »

    Nice location. it take around 20mins walk to the attractions. They have kindly staff with excellent service. My puppy love there so much. They have the continental breakfast, but it wasn't like the menu which posted it at the room. We enjoyed short stay.

    2
    « Not Very Good »

    I would not recommend this hotel. The rooms are too small and the bath towels the worst ever encountered. In contrast, the staff were pleasant and capableLocation is the primary assest in that you are reasonably close to downtown and the old city

    4
    « East Coast Road Trip Stopover »

    Stayed at the Best Western while heading out to the East Coast on a road trip. Chose them as they are pet friendly. Nice property - even upgraded our room. Good location, but as we arrived late, didn't have time to take in all the Quebec City has to offer. There is a cafe attached to the hotel, but didn't have time to try it.

    4
    « Great treatment and comfortable. »

    We went on September, the hotel is good is recognized global chain so it's guarantee of a nice and comfty hotel. Location is not quite good at all, it's about 20 - 25 minutes walking from old Quebec and another 10 more from low Quebec. If walking it's not and issue the it's a perfect hotel. Staff was very kind. Room was pretty big but a little bit weird distributed, but very comfortable. They put some kind of coffee automatic machine that works really fine.

    4
    « Quebec downtown »

    Hotel is clean and best location we found for the price. Staff were all extremely helpful and courteous. Breakfast was good with lots of choice but no bacon - bacon is available if you ask but they don't tell you that anywhere. Valet parking is a money grab (car was probably 50 ft from the entrance) but very convenient. Walk-in shower was amazing but I don'y know how many rooms have that - we had a King room

    5
    « Great hotel with super location »

    Gym was a little cramped; not very spacious. Gym and pool hours were somewhat limited; from 7 am to 10. Staff were professional and helpful; friendly. Attentive, knowledgeable, they had guest recognition. Restaurant staff excellent. Rooms were clean, spacious, well-appointed. Nice cozy decor. Bedding very comfortable. A great stay!

    4
    « Great Location in the heart of Copenhagen »

    This hotel is ideally locate, close active night life on the main cannel full of bars and restaurants. There are also plenty of other cullanary places nearby. The staff are very friendly, speak numerous languages, and are very helpful, standard rooms are a little tight, clean, no fridge and you have to share two irons on each floor. Overall a comfortable hotel with a great selection of breakfast.

  • 3
    « Nothing special »

    After an excellent stay at the Best Western in downtown Ottawa, we were a little disappointed with its equivalent in Quebec City. The hotel has a strong 1970s feel about it and the paintwork could do with some updating. No breakfast is offered but can be purchased in the hotel's cafe or restaurant. There are lots of other restaurants in the area. A good location for transport links (buses, railway and coach station) but a longish uphill trek to the old city. Easiest way to get there is to take the number 1 bus to Gare Fluviale ($3.50) and then the short funicular ride ($3.00) to the historic area. There was some confusion with our bill (we were charged for a breakfast that we did not ask for or consume) and the receptionist was not particularly helpful in sorting it out.

    5
    « Great experience! »

    We were greeted by a very helpful and polite desk clerk. Our car valet was an unexpected bonus and reasonable fee. Our room was lovely, very clean and comfortable bed. It was about a mile walk to Old City Quebec but lots to look at on the way. Room rates were affordable. Everyone on the staff we encountered were helpful and pleasant. We left a day early because the weather wasn't cooperating but we hope to come back.

    4
    « Nice Hotel but not in the old city »

    We stayed here in August 2017 The staff is very friendly and quite helpful and fluently bi-lingual We used the valet service and found it quite well organized and efficient, there are two restaurants in the hotel. One is more like a coffee shop similar to a Starbucks but with better food, both in quality and choice. The rooms were more than adequate with extremely comfortable beds and bedding. The only drawback for us, was the fairly significant and uphill walk to the old city/citadel. Although obviously it is downhill upon your return. The hotel was more than helpful in offering advice on places to eat and getting a taxi

    4
    « Quality Hotel Just Outside of Old Quebec City »

    We booked this hotel for a stop over on our way home from the east coast. The hotel was about a 15 minute walk to old Quebec with some hills(the cab ride was about $15 with tip). The valet service and check in staff were excellent to deal with and very professional. Our room was huge with two double beds(only thing I would prefer would be a queen) with lots of room for all four of us. We didn't eat at the restaurant it was a little pricey but rather ate in old Quebec at a patisserie.

    5
    « Outstanding stay..excellent hotel »

    This hotel was outstanding. All staff were so friendly and helpful. Everyone from valet service to cleaning staff. Easy check in and check out. The restaurant was excellent. Outstanding breakfast buffet and we had dinner there one night. Food was great and service was even better. We chose to take a taxi to old Quebec City and it was cheaper than paying for parking there. Great value for your money! Would definitely return!

    4
    « Expensive but nice »

    It is close to concert and the reason we choose this hotel. I found it very expensive for the location. I usually stay closer to Old Quebec but since we were going to the concert at the Videotron it was closer and easier to get to.

    4
    « Good Hotel in the heart of the city »

    We had been to Quebec and absolutely loved this hotel, its right in the heart of the city and walking distance to the Old City. The rooms are spacious and clean. The breakfast is a good spread and value for money. There are multiple shops and restaurants in the vicinity where you can eat however a good thing would be to check the closing time of the restaurants as we found many restaurants that close by 10 pm.

    4
    « Good hotel »

    Hotel is located at a walking distance from the train station, Xmas market as well as the port and the old town. Friendly staff, clean and cozy room. They served meals as well durin my stay and i had xmas dinner here. Lovely diner with a very good ambiance and knowledgeable staff.

    3
    « Poor quality Best Western »

    As a Best Western rewards member and a regular at Best Western Hotels I was very surprised to find out we would not be receiving the complimentary breakfast during our stay. At check-in we were told we would not be receiving the breakfast as we has booked with booking.com. I was surprised. Firstly I did try to book directly with the hotel but got rerouted to a reservation service which must have been booking.com. I have 2 young kids and to be honest I stay at these hotels because of the breakfasts. Its easier in the morning when kids are hungry to just go downstairs, The hotel was $300 for the night and the rooms were not as spacious as other Best Westerns and the floor in the room itself was tile. Not so comfortable to walk around on. To add to this the bottom of the swimming pool felt like it had a film on it. Totally gross. The elevators are tiny and there are no stairs so you can just walk up to your room. This makes for longer waiting times as people with bags take up all of the space in the elevator. I would not recommend this place to families.

    4
    « Walk to historic Quebec »

    Downtown location within walking distance to historic Quebec. Restaurants amenities close. Valet parking at $25.00 per day plus tip is ok as is convenient. Deposit charge to credit card of $150.00 seems unusual for BW members. It was deducted from bill at checkout however hotel generates interest income for the days you are a guest and a couple of days after checkout before funds are credited back to your card account, over a year serious funds for the hotel. Seems a bit cheap to me. Next visit we will probably choose a BW outside the city as driving and parking in the city is reasonable. No complimentary breakfast here which is a much appreciated part of our BW experience.

  • 4
    « Quiet and family friendly! »

    Our stay was great! We were greeted and settled into the area right away. The hotel was situated close to the metro and was conveniently located near main streets that you could walk maximum of 10-16 mins to both upper and lower old Quebec!

    4
    « pretty good hotel »

    the room was really clean and pretty good looking and comfy. everything was working.The staff was friendly and very polite. We received a welcome gift and the receptionist answered all my questions and give us some directions and information of the neighborhood.

    5
    « great vacation hotel »

    Great place to stay, great staff and facilities to make your stay weather it be a group a family a couple or just on your own , you will feel like a part of their family. Breakfast was awesome and came free to the 6 of us whom they accommidated all in 1 room.. Kudos!! Best Western and Staff

    4
    « Another Great Stay »

    Our family enjoyed another great stay at the BW Plus City Centre in Quebec. Staff and restaurant personnel were exceptional. Great location just a short walk outside the walled city. We are definitely coming back.

    4
    « Good enough. »

    Hotels in Quebec City are expensive. This Best Western is close enough to the old city to walk, but it's still a 15-20 minute walk (all uphill the way there; all downhill the way back). Only valet parking available here, so add $25 / day if you have a car. Our room happened to be large, and the double queens were as comfy as a more expensive hotel. Staff is young but nice. Still, it's definitely a family place, so don't go looking for nuance or luxury here. Restaurant on premises but there are a variety of places (some funky, some upscale) a block away on Rue St Joseph.

    3
    « Good location but not good value and mediocre maintainence. »

    We chose this hotel because of its location, being described as right outside the walls of Old Quebec City. It was actually a bit of a hike (up) to the city. The hotel is centrally located to the city in general with a lot of amenities close by. The staff was welcoming and friendly. The pool was much smaller than it looked in the pictures (only 10 bathers in the pool at a time). Also, it had a lot of chlorine in it (eyes were burning),Yet the walls and floor of the pool was slimy, suggesting a lack of maintenance. We have stayed in a variety of hotels and found the price point of this hotel high for what it was. Service and food in the restaurant was excellent.

    2
    « Not what we paid for »

    So I waited for the last minute to book a hotel in Quebec and the higher priced ones were all that was left, figures ok we would suck it up and be a little extravagant. They offer military discount but still was over $200 /night. For the cost this was not at all worth it. Bed was comfy and nice but room was small and basic. Alarm clock went off at 4am, and again at 5am. Tried to unplug it but it had a battery back up. No USB charge stations (at this price I expect something a little more updated). Elevators take forever, cleaning staff don't use service elevators for their carts instead use guest elevators which means anyone with luggage can't share the elevator. Valet parking avail and there is a cheaper option but nobody seems to know where that is and the roads are one way so yiu have to drive around the block to figure it out. Just pay the $25 for valet it's not worth the aggravation. Ordered eggs Benny at the Bistro (medium poached) and white were super runny, they gave me a discount. I will plan better next time to ensure we will not be staying there again.

    4
    « Good hotel »

    We had a pleasant stay here for three nights during our Ontario vacation this summer, driving here from Montreal on our way to Ottowa. The room is decorated in a very French style (ebony furniture) which I liked. Comfortable clean beds. Lovely bathroom with bath and shower. A little faded but perfectly clean. We appreciated the crockery mugs for the coffee and tea. Shame only whitener and not UHT milk pods. We thought the pool strange because we couldn't find a changing area and realised this was why we saw people emerging from the lifts in swimming costumes and flip flops! We ate in the restaurant on our last night and had a very pleasant meal. Excellent service from Vincent. Very professional attentive service. All the staff were friendly & helpful. I wish the TV in the main areas was showing a longer film rather than short clips on a rolling loop. The hotel is close to the city and everywhere can be walked to. I would not take the hop on hop off bus which is the worst I've ever experienced. There are better ways to see this beautiful city.

    1
    « Bug in the room »

    There was some bugs in the room ( i believe bed bug) which bite us over night and we woke up with rash and itchy marks all day basically ruined the weekend . we found some small black bug walking on the wall next morning , i took video and picture of the bug and our rashes and showed it to reception after checkout , she took my phone and showed it to her manager then came back and told me this is not bedbug. i said i don't what is it , i just want to make sure you don't rent this room to anyone before kill the bugs , she said we can offer you free breakfast i said thanks i don't want to stay a minute more here

    4
    « Nice hotel close to city center »

    I stayed here for three nights in July. The great thing about this hotel was is that is .75 miles from the old town. However, it is a walk up hill. We walked it once but took our car afterwards. Parking was 18.00 for the day by the harbor and 40.00 all day in the center of the old town. The rooms were very large and new and has a coffee maker in the room. There is a restaurant in the hotel but it is expensive for breakfast. (40.00-50.00) for two people, the hotel also charges 25.00 a day for parking, this just ticks me off. I would stay here again because it was much cheaper ham the hotels in the center of town.

  • 4
    « Generally good »

    My husband and I were travelling around Canada by train. Most of what I have to say about this hotel is good, there was just one or two minor things. First, the good things - It is only about a 15 minute walk to the train station; it's about a 15 minute walk to the old town; there are shops and restaurants nearby; the rooms are spacious; there is a fridge and a very good coffee maker in the room, the supplies of which were replenished every day; there was a good swimming pool. The bed was comfortable and the room was large and spacious and clean. The bathroom also had a bath, which was a bonus. The staff were very nice. Also, it is a quiet hotel. So all of that was very good. The two minor points i had were, firstly, there are two lifts. They both worked the first day we arrived, but the remaining few days, only one of them worked. A lot of people who stay here seem to use those large valet things on wheels to take their bags up and down to their rooms when arriving and leaving. This meant that the one remaining lift was regularly full. I don't know why the other lift wasn't fixed. It may not have been the fault of the hotel, maybe they were waiting for it to be repaired. But it was annoying. The staff seemed to use that lift as well, when cleaning the rooms etc. The other thing, is that we stayed in four cities and in better hotels, like the Sheraton, and this hotel was the most expensive of them all. Also, it was the only hotel that did not include breakfast so it was even more expensive. Of the hotels we stayed in on our trip, a Sheraton, a Hilton, and a Holiday Inn, in various cities, this Best Western was the most expensive, the only one without breakfast and probably our least favourite. Having said that, would we stay there again? Probably yes, due to its location, but I would check out other hotels with pools also. There was a music festival in Quebec when we were there so that may be why it was a bit more expensive. Also, Quebec may be expensive for hotels, I'm not sure. We chose this one as it had the pool, was near the train station and the old city.

    5
    « An excellent place to stay while touring Quebec City »

    The hotel is clean, friendly and close but not too close to th hustle and bustle of the city. Excellent restaurants are within walking distance as well as the Old City. Try pountineville, it's a positive experience

    2
    « Amateurish. »

    Firstly I cannot believe that this Hotel currently charges 250.00 per person per night to stay during the month of July. I stayed there for a few nights during the winter and it was about 90.00. I have seen winter rates at this Hotel as low as 69.00 per night in recent years. Anyway-I thought this Hotel was very amateurish when I stayed there this last time-at one point a Hotel employee behind the front desk read half of my credit card number out loud to me (and to anyone else who was in the Hotel lobby) when I approached the front desk to ask a question. There was an issue when I was there with some homeless guy in tattered clothes hassling some of the Hotel guests as they were leaving the Hotel. I saw this guy at one point when I was just about to exit the Hotel one evening- the guy was behaving strangely outside an exit door-making weird gestures-so I went to the front desk and mentioned it. The front desk then called the Police. Apparently the Hotel had no security cameras covering its major exits/entrances-so the Hotel then sent the Police to my room to ask me questions about the homeless guys behavior. When I later said to the Hotel Management I thought that sending a cop to my Hotel room was bringing more to the situation than what was required-the Hotel responded with the stunning statement "I know you are scared." I quite honestly was not. I thought the way the Hotel handled the incident wasn't very professional. Any Best Western Hotel in a city should have a top of the line video surveillance system covering all major exits. Its just common sense. The Hotel was definitely trying to make more of the 'situation' than there was where I was concerned. I would never stay there again and I would not recommend this Hotel to anyone.

    5
    « Nice hotel, interesting location »

    We enjoyed our two nights at this hotel on the last leg of our Quebec road trip. It wasn't our first choice (that was fully booked) but I was very happy with our stay. We were upgraded to a Business room which was a nice surprise on check in. Room was spacious with great quality furnishings and spotlessly clean. Also very quiet. Great to have a fridge. The hotel is situated about a 15-20 minute walk from the old city, but that is fine. We walked everywhere - not sure you'd want to do that in the winter! The area surrounding the hotel is very trendy with interesting shops and restaurants nearby. Nice to be away from the tourist crowds as it was a super busy time with the tall ship festival. The staff were very friendly and helpful.

    4
    « Great Staff »

    The location of the hotel was convenient for visiting Quebec City. We were about a one block walk from the nearest hop-on hop-off bus stop which took us all around the city. We also left Quebec City by train and the station was only a few minutes away by cab. Our room was large, clean and very comfortable. The shower in the bathroom was huge and gave you the choice of a rain shower from above or a shower from the fixture on the wall. The staff at the hotel was excellent. They were extremely helpful and courteous. The hotel restaurant was outstanding.

    5
    « Friendly and comfortable »

    We just stayed one night and did not get to explore the hotel overall , but we were happy with our room as well as the location and the hotel service. We would stay again. We had our dog with us and they gave her a little gift and provided information regarding parks nearby and were very helpful and welcoming. There were plenty of places within walking distance, to eat and buy groceries and to sight see. The hotel offers valet parking for 25$, or you can park in one of the many nearby parking lots ( they provided a map with many that were less expensive) It is also possible to park at a meter - which we did . This might not work for everyone but we were driving to our sight seeing destination and we had an early start the in the morning ( 8:00 am) , plus we were only there one night so the meter parking worked for us. Overnight meter parking is free from 9pm.

    4
    « business/vacation Quebec City »

    Overall a pleasant experience, bed comfortable, HDTV with enough channels. AC worked well. Breakfast buffet had many tasty choices and service was good. Huge walk-in shower in the room. No self park, valet parking only but attendants very polite and efficient. If in the area I would stay there again.

    3
    « No Frills, But It Filled the Need »

    Being about a mile from the historic part of Quebec meant trekking uphill to get to where we wanted to visit. We chose this place because of price and availability at this time of year. However, what we thought would be, actually was a bit different. We pulled the car up to the curb and unloaded the bags only to learn that the hotel offered valet parking and that your car will be parked at one of 4 or 5 garages locally. We were told of some nearby garages, but not offered any specific locations. Downside to parking at a local garage is that you are charged every time you re-enter, so, valet parking had its advantages as you paid for the day, $25 Canadian. Check-in was a breeze and the staff couldn't have been more helpful. They answered all the questions we had and made some helpful suggestions. We had no idea of the music festival that weekend, so this really got us jazzed up, so to speak. However, when we got our room card and entered the elevator, we were met with a distinctive musty small once the door opened. ?Oh, you'll get use to this,? I commanded myself. Funny thing is that I did. Also, IMHO, this hotel could definitely use a renovation to upgrade its look to keep in step with the tastes and expectations of travelers, especially Millennials. There's a ?darkness? to the hallway, wall sconces are a bit off-center, and dust can be seen along the floorboard and in the corners. Additionally, the ice machine didn't work on our floor! Room service was a lot to be desired, with an entire day missed for clean-up. The following day the domestic staff kept trying to access our room at 7:00 a.m. and repeatedly pushed on the door. I yelled out, ?Not now,? but they simply either ignored or didn't understand English. Thank goodness we lock-up every night! Again the staff was great! Valet service for our car was prompt. And, on the next block is a convenience store that provides ?room eats and drinks? at a price that is very reasonable. Funny thing is that unless I could get a room in the historic part of town, I'd stay here again. As I said, ?no frills, but it filled the need.?

    4
    « What a good deal. »

    The price to stay at this hotel was better than most by a good 30% and we were pleasantly surprised to find that it was a nice clean and comfy place to stay and represented very accurately on the Best Western website. We got what we were promised for sure, and it was all for a good price. Very helpful front desk.

    3
    « Comfortable »

    The hotel is comfortable, clean, good beds, fridge and coffee/tea making facilities, in other words all expected guest amenities. The decore is dark and dated. There is off site valet parking. It is a 20-30 minute walk, depending on the route taken, to the old part of the city. When we stayed one lift was completely out of action and the other was pretty temperamental which resulted in long delays, but these things happen. Staff were very good and the room was well serviced during our stay.

  • 4
    « Great value... Awesome frontdesk »

    I find most hotels near the Old City over-priced; but was glad that I made the choice to stay 2N at BW City Centre. On first look, you may find that the hotel is located away from the city action. Someone actually commented that there are no restaurants or shops nearby. This is entirely untrue. The city is made up of small blocks and is very walkable in most cases other than climbing the fortress. There are no lack of restaurants, pubs and street food within a 5-minute walk from the hotel. If you walk during the daytime, there is a shopping street across the hotel with very interesting retail shops. The new port and market are also an easy stroll which took us less than 30 minutes. Walking to the Old City could be tougher to reach from the hotel. I would recommend hopping onto a bus to get there as you can then save the energy to enjoy the Old City. If you are willing to pay the over-priced, staying closer to Old City would work for you. But I would much prefer value with substance and comfort. And also not to forget Quebec City is more than just the Old City! Coming back to BW, I am really impressed with the service at the front desk. They are all so professional, warm and they make you feel so welcomed! This contrasted sharply to the "lukewarm" response I got from a 4-star hotel I checked in at Old City. The bed was very comfortable and room I stayed in was very quiet. I didn't try their continental breakfast though. And given so much choices, why not explore the nearby street food? I found my favourite poutine just around the corner. Sometimes, you don't need to stay in 5-star hotel to enjoy the charm of the city.

    4
    « Very nice stay in Quebec City »

    The hotel is in a good location and a good walk from most of the activities in the city but very comfortable and the breakfast is first rate. The staff are very professional and attentive. i would recommend this hotel for a stay in Quebec City.

    4
    « Walkable distance from Central fort area »

    Staff were very helpful; so we took elevator while walking towards/from the old city, and did not have to walk the steep slope. Parking options were limited so we had to use valet; expensive but convenient.

    4
    « Nice »

    Very Happy stay good services nice and beautiful hotel. Quality is good.front desk for check out is very nice and beautiful. We're be back very soon. They respond a little bit slow for changing the drity sheet, but over all it's ok.

    3
    « Too far from old city, and a little cramped for being outside of it. »

    This place might work for business visit but if you are looking to spend time in old city it does not work well. Hotel staff claims they are 15 minutes from old city but it really is not true. Going at a very very brisk pace, maybe you can reach old city boundaries in 15 minutes but realistically given the fact that you have to go up and down steep hills and maybe carrying something with you it's more of a 25-30 minute walk to the heart of old city. Which would be fine except that you still move for parking at the hotel than you would in old city and rooms are small. And the breakfast option they offer in the downstairs cafe is ridiculously expensive. The little bit of discount that you get here compared to old city just didn't feel worth it to us.

    4
    « Good place for family stay »

    Good price. Easy to find. Got the breakfast included (enjoyed the breakfast buffet). Ate 1 night at hotel restaurant. Food was good. Centrally located, quick bus ride to Old Quebec. Would stay there again if going with family.

    2
    « Not worth the money »

    Overall we were not satisfied with this hotel in comparison to other Best Western locations that we've stayed at. The hotel was not as clean as it could've been. The carpet needs to be changed. Besides this, our worst experience was at the restaurant at dinner time. We went down at 7:30pm and we were told that they are full and the wait is 35 minutes. We decided to wait and made reservations. We were told to come back at 8:10pm. We were back at the restaurant at exactly 8:10. However, we were not served immediately. We were seated past 8:30pm. This was after we asked them how long it was going to take and the staff said "oh we're just setting up". Also, while we were waiting, another 2 couples came in and they were seated immediately. Anyway, when we went in, there were like 6 other empty tables!! So, it was not clear to us why it took them more than 20 minutes to seat us. Was it because we were there with 2 small kids?? As we were seated, we asked the server how long it will take to get the food. She said about 10-15 mins depending on what we order. So, we sat down and looked through the menu, which was a different menu than the one that was in the room! This was frustrating because we had already decided in our room what we wanted to order. Now we had to pick something else. Anyway, our kids at this point were getting very impatient while no one came to serve us. We decided that it was best to leave because who knows how long it will be before some one comes to get the order and then bring the food. When we got up to leave, the server came over and we said we're leaving. Her reply "ok, have a good night"!!!! She did not even bother to ask why or apologize for the delay. Nada!! We ended up going to a nearby restaurant and came back within 45 mins after having dinner, compared to wasting almost 1.5 hrs at the hotel restaurant.

    4
    « Great Customer Service!!! »

    Lately my Vacations have been city centers and especially with Best Westerns, I have never seen Dedication in Customer Service like this: the staff recommendations, the rooms tidiness, the comfort, the halls, the pools are busy as they should be! I travelled around the East Coast and I am ready to Explore the West Coast of Canada with Best Westerns.

    5
    « Great centrally located hotel »

    Exceptional staff and service. The hotel is close to amenities. Food was very good in the restaurant with friendly, efficient and caring waiters. Excellent help with booking tours and finding transportation for us. Thank you.

    5
    « Nice location for old quebec tour »

    It was well located for old Quebec tour and hotel was nice and quiet. Location was good to walk to attractions and there were a lot of eatery around. Service was excellent and I would definitely recommend to tourist to stay this hotel/

  • 5
    « Exceeded expectatsions »

    Great staff, excellent restaurant. Cafe with lounge was nice but a bit small. Great perks as Best Western members. Two for one drink coupon , bottled water. I liked that real glasses and mugs were in the rooms and real milk for the coffee was n the fridge. We walked into the old city which was about 20 minutes but lots to see along the way. Hop on Off bus stop was just a few blocks away from hotel. Very pleased..

    2
    « Bloodstained sheets »

    Bloodstained sheets, weird stains on ceilings and walls, caused the electricity to go out in our room by using an iron and a hairdryer at the same time, rudely kicked out from pool at close, no lobby.

    5
    « Pleasant stay and reasonable price »

    The hotel is very clean and the staff are helpful. The rooms have keurigs, fridges and are quite roomy. There are nearby restauraunts and old Quebec is a walkable distance. I would definitely stay here again.

    4
    « Room average but personnel make it better »

    The hotel is nice but the carpet needed replacement in the room and the walls could use a touch up. Antoine at the front desk was very helpful and nice. It is dog friendly, but...it is 2.5 blocks away from a green area where the pup can do his/her business. The hotel did give us a couple of treats for our Golden Retriever when we checked in. It does cost an extra $15/day for the pup. Parking is an extra $25/day for valet parking. You can park on the street but it costs and you worry. There are parking garages around but not convenient. The pool is nice. The hotel is a good 20 minute walk, uphill, to the old town area.

    5
    « Fantastic find in Quebec City! »

    Extremely competitive rates, large, well appointed rooms and lots of amenties, professional and polite staff. Superb comfort yet prices comparable to other 2-3 stars in the vicinity. Can't ask for more!

    5
    « Worth the stay »

    Excellent service, rooms are clean and beds are very comfortable, less than 10 minutes by car to the old city centre. We would absolutely stay here again and highly recommend it to other travellers. Well priced for this hotel.

    5
    « A well managed hotel conveniently near the centre »

    A friendly working staff complement a well kept, clean establishment just a kilometre from the historic centre of la vieille capital. The quality of the breakfast buffet was exceptional. Try the maple sauce on our pancakes. A winner on all counts!

    5
    « Will be back »

    I stayed at this location back in February then again last night because I was quite fond of it the first time. Staff was extremely friendly and well spoken. Clean, quite, a nice walk to the touristy area of Quebec. I normally don't write reviews but I am beyond impressed with this hotel, especially for the price. I will certainly be back!

    5
    « Worth the money »

    First time to Quebec staff friendly and helpful excellent breakfast and nice little relaxing bar upstairs it was close to bus service the shower was large hotel was walking distance to a variety of little boutiques and bars

    5
    « Great stay in Quebec City, easy walk to Old Quebec »

    The staff was super friendly and went out of their way to help us get settled. My dog loved his stay and the staff gave us a helpful map of the 3 closest parks to take our furry family member. He was so excited to meet other dogs and explore a bit of the city with us! A lot of dog friendly hotels are not very clean, but this hotel is VERY clean and well kept. Definitely recommended!!!

  • 5
    « Our visit in Quebec city »

    We had a wonderful time in the city and the hotel was so accommodating, the restaurant staff are very professional and they really make you feel in Europe, the food was great, the pool is adequate. The valet service is seamless and they really make sure your care is well parked in a safe location. Overall experience was perfect and we will be back again. Thank you

    5
    « Great service - comfortable room - great staff »

    We found this hotel well located about 1 km from Old Quebec. Staff very friendly to assist with check in, directions, check out. The Deluxe room was well maintained, bed very comfortable. The restaurant, wine bar and coffee bar were also appreciated.

    5
    « Great Hotel and Great Staff. Really enjoyed our stay. Thank you!! »

    We had a great stay. Everything about the hotel, location and staff was great. We will definitely stay here again. The room was extremely clean, bathroom was large and in great condition, the bed was very, very comfortable.

    4
    « Great place in the heart of the city »

    Good spot to stay for a night or two in QC close to everything. Definitely try a beer and food at the post office where everything on the menu is 5 bucks! Music is a bit loud for talking but it's hopping every night!

    4
    « Great surprise »

    We stayed here for one night on May 24th on our way to Montreal and were pleasantly surprised. This was a very nice hotel! Rooms were well appointed and included a fridge and robes, whereas many charge extra. This hotel is in an area that feels safe. Breakfast was not included. Nice pool area. Staff were great. Very elegant restaurant and food was good. Very comfortable bed and room.

    5
    « Comfortable and clean »

    Great cafe bistro, very comfortable room made this a good choice for exploring Quebec. Wish it was a little closer to the Old City but not a bad location. Staff were very friendly and answered all questions.

    5
    « Perfect hotel »

    Nice place good price great service just for breakfast that open a littel too late room pretty clean staff happiness is there i would reccomend to everyone for sure and the valet service are perfect too

    3
    « Quiet and convenient »

    Checked in process was quick and easy, but I still don't understand why they have to charge us $400 from my credit card first and then said will deduce the amount of my stay and refund back to us of the balance. Yet in the end when I checked out, they charged me the exact amount when I booked on line. The breakfast that they provided was quite good and filling. Many choices for selection with hot and cold dishes. The waiters are very helpful and professional. Room size is reasonable and beds are comfortable. Our room located at the corner away from the vending machines and is facing the side street, so not too noisy. Housekeeping was fine but the bath towels needs to update, some of them are like rag cloths, thin and the edges have already worn out. Main problem is nothing in that area, just a small corner store next door. You need to walk or drive a few blocks in order to find some restaurants. We rented a car from Montreal, so getting around especially to the old town is not a problem. Parking is free in the evening from 9pm to 9 am for all meters, some areas you can park 2 hours free. Therefore we did not have to pay for any valet parking at all. Overall, I would recommend this property but would prefer to try other hotels in that area.

    4
    « Great location »

    Nice clean comfortable rooms. Check in was fast , friendly staff. We did not use the hotel parking, we used another parking, 10 minutes walk. 12$ for this parking. Once we got checked in, we visited walking, so we did not need our car. The weather was perfect.

    4
    « Clean, affordable »

    This is a good choice when you want to be close to the city but you're willing to walk to the main town. It's a hilly walk but pleasant to get to the old town. The on site dining is adequate but the pool area is tiny and the hot tub very small too. Parking using the valet is a good choice.

  • 5
    « Good location, wonderful staff, comfortable room »

    We had a wonderful three-night stay. First, the staff is exceptionally friendly, professional, and helpful. We had a minor problem in our room and maintenance was there to fix it immediately. The beds were very comfortable, the room a reasonable size, and I liked that housekeeping was optional - we could choose to have a full cleaning, or just new towels/garbage removal, or no cleaning at all. The location of the hotel is good, close to restaurants and shops, and not too far from Old Quebec. Valet parking was very convenient and includes in/out privileges--a big deal in this city! It's not a terribly long walk to Old Quebec, but be aware that the shortest route is uphill nearly all the way. I wished we could have stayed longer!

    4
    « A clean oasis in a bustling city »

    My boyfriend and I had a great experience at this hotel. The young lady who checked us in was very helpful and knowledgable. I found the valet parking was a bit pricey (25$ plus tax), but they did have an alternative less expensive underground parking that was only a couple minutes walk from the hotel. The rooms were clean, quiet, and the bed was super comfortable! It is a bit of a walk to Old Quebec and other attractions - but easy access to the highway. I would definitely recommend this property!

    4
    « Great trip to Quebec »

    Two days wandering around Quebec sightseeing. Trip could have been improved if it had not rained one day. Friendly people everywhere. Streets clean - very little trash. Not much graffiti - program to encourage murals. The ability to walk is important as there are lots of uneven streets and sidewalks and lots of steps.

    4
    « Great location. »

    Location very convenient, pool area beautifully decorated. La 330 Bistro excellent. Short cab ride or longish walk to old town. Lots of stores and restaurants nearby. Staff very friendly and accommodating. Pool area very nice but a little small.

    4
    « nice hotel, comfortable room »

    Nice hotel, great value for the price you pay. The overall look of the floors is a little dated. the rooms are clean and the beds are very comfortable. The lobby area is nice and spacious. the restaurant area is very modern and the staff were very helpfull and very friendly. I would receommend this hotel to any body looking for a good hotel to stay at in Quebec City.

    4
    « Bus Tour »

    The room was comfortable and had all the necessary amenities. Its an older hotel but has been kept up well. Room was clean, bed was comfortable, and the Keurig Coffee maker was a nice touch, as was the fridge. Our view out the window was of a wall and a hallway in the hotel with very little natural light, but then all rooms can't have a great view. The hotel has a restaurant, but no free breakfast, ours was included as we were part of a bus tour. A glass of red wine can set you back $11.00. There is no free parking, but there is a valet service for a fee. Location was good and handy to many restaurants, drug stores and venders if you are looking for wine and beer. If you are able to walk, the old city is about 15 - 20 minutes away, and it well worth seeing. Over all this hotel presents as being reasonably good value for the dollar. The location was good, but no free breakfast and no free parking, took away some of it's charm. Those who are unable to communicate in French, should have no major issues here, the staff were very helpful.

    4
    « Nice, clean, modern »

    We got a great deal on this place through Hotwire and was greatly surprised by the quality! The location is a little odd but there are some decent restaurants within walking distance along with a drug store in case you forgot the toothbrush. The beds were comfy, clean and nice sheets. The bathroom was spacious, clean and well equipped with shampoo/conditioner/lotion and hair dryer. The shower was wonderful with plenty of hot water. There was a mini-fridge in our room along with a Keurig style coffee maker but no microwave. The pool area was nice with a small hot tub (4person). Do be careful though because the tile floor is extremely slippery when wet(personal experience). There is also a nice coffee shop just off the lobby with great morning pastries. We never ate at the restaurant. Valet parking was $25CAD a day and they were very prompt when retrieving the car...less than 10 minutes. Overall a nice stay.

    3
    « Good for the value »

    First of all, we got a really good deal from priceline, so with the money we paid for, we can't expect much. Location: It's a good 15-20 mins uphill scenic walk to old town Quebec. During day time, it was a very nice walk, we stopped by different coffee shops, grocer on Rue St Jean. We enjoyed the walk very much, The walk back to the hotel at night was a different story, the streets were dark and quiet, so we were kind of worried. Also, who wants to take such a long walk after a long day of sightseeing? Parking: Valet parking at hotel is expensive ($30). Ask the front desk staff for alternatives, they will provide you a map with nearby cheaper parking. We parked at Rochester ($12 for 24 hours with in and out privilege), which is a short 5 mins walk from hotel. Room & Hotel: We got room at floor 8, facing the inside. Spacious room, new and clean. The hallway look old though. Our room did not include breakfast. There are many good restaurants nearby. We had the best poutine at Poutineville, which is 5 mins away from hotel. Overall it was a good stay for the money we paid for. Of course there are many nicer and closer hotels in Old Town, but it probably cost double or triple of what we paid. Should we go back to Quebec City, we don't mind staying at this hotel again for the $$$.

    4
    « Great Value - Extra Comfy Beds »

    Stayed here for our trip to Quebec. It is located about a mile out of Old Quebec City. The rate was wonderful, great value - definitely book the breakfast rate. The breakfast buffet was great. Many healthy options as well as a hot foods like little meat pies, scrambled eggs, baked beans, and there was a "homemade maple syrup" for the french toast. Rooms were neat and clean. Bed were very comfy!

    5
    « Great Location in qQuebec City »

    Very good service and value, great location, Clean, Staff was extremely helpful, you can walk to the Old Quebec City ,there is plenty of places to eat and shop nearby , great city to visit, very friendly Lots to see and do

  • 5
    « Luxurious and good value »

    We stayed for three nights with our two adult daughters, and were pleased to be given two interconnecting rooms with a double and twin beds. The beds were comfortable and the rooms had useful facilities like a fridge, coffee machine, hairdryer and safe. The hotel also has a small swimming pool and gym. We opted for the breakfast inclusive deal which was good value, and the buffet was very good. The hotel itself is around a mile from the main sights of Quebec, and the city is hilly to walk around. If you go to the southern end of rue de la Couronne there is a free elevator which takes out some of the climbing. Our favourite excursion was to the Chute Montmorency, a spectacular waterfall. You take bus 800 which goes from round the corner from the hotel, all the way to the top of the waterfall. There's a shortage of really good restaurants near the hotel. Our favourite was Bati Bassak, at 125 St Joseph East, around ten minutes walk away. It does excellent Thai/Cambodian food, but most nights you need to book. After being turned away one evening, we ate in the hotel restaurant. The food was fine but it lacked atmosphere, with the TV screens still flashing away.

    5
    « All was good »

    We decided at the last minute to stop in Quebec City on a drive through the province and found a good deal online. Pleased with the hotel. Restaurant was a nice surprise for supper and for breakfast. Very happy with this stay.

    4
    « Good price, good location »

    Good hotel for its price and location. The room is a little old. Service is acceptable. It's no problem that the valet parking guy adjust my seat, but he should NOT store the seat position into Memory 1 which had my setting, without my permission.

    5
    « One of the Best Places to Stay in Quebec City! »

    Hmm, where should I start? Well, as the name of the place might tell you, this hotel is conveniently located in the center of the city so it's very convenient to see the major attractions even if you don't bring your own vehicle. The room is very spacious and nice, the level of service is excellent, and overall, it's really worth every penny I paid for. Definitely recommended!

    5
    « Great Stay at Best Western City Centre in Quebec City »

    Wonderful experience at this Best Western. Clean, quiet, well-appointed rooms with exceptional staff catering to our every need. Exceptional breakfast buffet too. The location is about a 20 minute walk to the center of Quebec City. The neighborhood has some interesting restaurants too.

    4
    « Parking is NOT available (only Valet) »

    Very good hotel, true to its reputation. Helpful staff, not overly friendly. Excellent buffet breakfast at a cost. Clean, affordable, nice (overly chlorinated) inside pool. Very kid friendly, and that's why we keep choosing the Best Western. The big let down was the paid parking. There is parking across the hotel but we were told we couldn't park there because it belonged to a library. However, cars there in the evening were still there in the morning. Because we did not want any trouble, we paid for the valet parking. They also keep $ 100.00 in case of damage to the room but you can use that money to pay for the breakfast and any other expenses incurred during the stay. You get back whatever is left via a credit on the credit card used.

    5
    « OUr new goto hotel when in Quebec City. »

    We needed a place for a quick weekend stay while visiting someone in Quebec City. Found this hotel offering a ridiculously great deal at $107/night (for a Saturday night at that). I was really curious as to what a Best Western in downtown Quebec City would seeing that there is a lot of competition with charming boutique hotels. We were pleasantly surprised to find a top notch full-service hotel with swimming pool, restaurant and wine bar / coffee shop. The coffee at that shop is excellent, btw. The room and bathroom were both spotlessly clean. The two queen beds set-up was "face to face" instead of side by side which made the room feel less stuffy and cramped than the usual hotel room layout. The beds were extremely comfortable and we had a great night's sleep. We didn't try the breakfast but we probably will the next time that we are in town. Check out was a breeze and the staff were extremely polite and pleasant. All in all a great experience. I strongly recommend this hotel to anyone who plans to visit Quebec City. The hotel is situated near St Joseph Street where you find many of the recent and interesting shops and restaurants.

    5
    « Very nice stay! »

    We are here for 3 nights and are loving it! Our room is on the second floor and is very spacious and nice! There is a fridge, big flat screen TV, and a Kuerig! The bed is really comfortable too. The hotel is located downtown and is close to a lot of restaurants, bars and coffee shops. The pool area is nice, as is the restaurant. We will be returning!

    5
    « Great place to stay »

    Our experience at this hotel was very positive. Clean spacious rooms, friendly staff. Valet parking was extra, but worth every penny. Check in and check out was easy. Staff were very helpful with suggestions for the local area. Access from the lobby was great.

    5
    « Great Hotel, Decent Pricing »

    The counter staff was very friendly. Rooms were clean. Many food options around the area. We travelled with very young kids and it was very doable. The swimming pool was good, but not recommended for kids. There are a few steps they can play on, other that that, it's over 1.1 metres deep. The location is great. It is about a 10-15 minutes walk from Old Quebec City.

  • 5
    « Great stay! »

    Have to say what a great hotel! Clean well organized with friendly efficient staff, and for being busy as it was very quiet. The rooms were super comfortable too. Definitely our choice for our next visit!

    4
    « Great destination »

    In walking distance to Old Quebec. Very friendly staff. My only complaint was that, due to the fact I used my points on the stay, the hotel did not cover our breakfast. I really think if you earned points then it should cover a full stay. Best Western normally always covers breakfast. Overall was a great experience though.

    3
    « Not worth the price »

    My assistant booked me here for a business trip and boy was I upset when I got my bill at the end of the stay. I stayed 7 days, and I had 4 different rates on the bill. I had nights at $140, 175, 200 and 250+ on the weekend. Never experienced that anywhere else. The front desk had nothing but excuses. The hotel needs a facelift if it's going to charge those rates. The room are ok, and the location is fine, but for that price I can go elsewhere.

    4
    « No idea what this refers to »

    The hotel is OK, no complaints about location, very satisfied with staff with no complaints about any one with whom we interacted, quite surprised at the $24 per night for parking (was offered a lower price inside the old city).

    4
    « no so good »

    i went to best... no parking chek in was good food was good wen i went to my room it was great one time the elevator was out of orter the elevator did not go up but it was great near to suff great stay

    4
    « Great value »

    Just needed a stay over during a long drive road trip. The price of this hotel made up for the parking cost ($24). This parking option was a little higher but worth not walking 5 mins in cold for $7 cheaper. Clean room, great location, all amenities you need for a one night stay.

    5
    « Very Nice »

    We had a lovely room, with a large, comfortable bed. We were given 2 for 1 vouchers for the bar between 5-7 and very much enjoyed sitting in their with a drink. The hotel is in a good location, about 15-20 min walk from the old town. Would definitely return.

    5
    « Perfect location, great value, will return »

    A family operated business. You can feel and see the personal touch. Staff is very attentive. Rooms are individually decorated. Reasonable parking nearby. All major attractions within easy walking distance.

    3
    « Amazing hotel, terrible parking - avoid if you have an expensive car. »

    We had very good time in the hotel. The personal was very friendly. The rooms were very clean, we enjoyed the pool and the continental breakfast. Moreover, they charged our EV overnight. BUT there is one serious problem is very high curb near the hotel entrance. On the check out the valet service parked our car very close to this high curb and our kids bumped both doors causing damage. I mentioned about this problem in the hotel feedback survey and a representative let me know that it's known issue and they cannot do anything without municipality approval but municipality doesn't respond to their applications. Avoid until this issue is resolved!

    1
    « She acted as if i was a thieve that wanted a free room »

    oct 26/2016 It took 2 days calling & the women couldn't figure there was a note that the room was reserved for the bus driver.She acted as if i was a thieve that wanted a free room, i know they like drama & it makes their day but...quit mixing emotion with logic please...What a way to treat customers... . I finally had a guy answer the phone & he found out within a minute & said to come at the desk. It was another guy at the desk & he also found the note in a minute & was ok. Driver of the Belgium delegation who reserved the room under the name (Bergen) since they didn't know the driver name so they left a note that the room was for (bus driver layman tours)

  • 2
    « Not happy »

    Didn't like the parking at all, you have to pay 24$ and they are going to take your car far away and you have to call to get it back. And of course we left most of our stuff in the car thinking we will come back for it, but they took it. Also I was very shocked that we had to pay to get a microwave in our room. First time I see it. The rooms were very small too , no extra room at all.

    4
    « Comfortable hotel »

    Nice room, comfortable bed, convenient parking next door to hotel, easy 10-15 walk to Old Quebec. Paid extra for breakfast, buffet just fair, food cool not hot. Waiters very pleasant though. Staff bilingual!

    5
    « Great hotel! Huge rooms! »

    This was a great hotel in the very nice area of St. Roch in Quebec City. We got a king room, and I was pleasantly surprised at the size of the suite. A lot of king rooms have exactly enough space for the bed, and that's handy if you like to touch the TV screen with your toes while you're lying down, but if you're staying for a week, you would want a space that's less claustrophobic. But this room was big enough to dance in! It was all square,which feels a lot more spacious than a rectangular room. The bathroom was also impressively large. We got an upgrade to business class, thanks to my BW platinum rewards card, which put us up on the top floor. The hotel is U-shaped, with an atrium in the middle that features a large skylight. Our room was facing the atrium, which was much quieter than a room with a window facing outside, as there's construction right across the street. However, our window was facing open hallways across from the atrium, which meant that you had to keep the window closed so no one would see you in your underwear! This BW did not have a complimentary breakfast bar, but it did have an on-site restaurant where guests could get 10% off their bill.Some of the meals are expensive, but the ado have daily specials that are advertised on the TV screen behind the reception desk. The staff was extremely courteous and helpful, especially the valet staff, who were always around to answer any questions concerning getting around in the city. The rooms were kept exceptionally clean. We had a fridge and a Keurig coffee maker in our room, which was also a nice touch.The memory foam mattress was great, and the heating/cooling system was almost noiseless. I've never had a bad stay at any BW, but this was one of their better hotels.

    5
    « Service was great the best ever I have had »

    stayed here for 2 nights Alex on the reception was great and should get an award for outstanding service....our room was very large and clean.....this hotel is walking distance to the old city....very clean.....bus to the old city is one block away......but walking into the old town is easy......stay here for the service if nothing else....

    4
    « A decent place to stay »

    This is a decent hotel, with good facilities. The rooms are well furnished and spacious. We had booked a family room for 5 and it was adequate enough for us. There is a cafe where you can grab a quick coffee and a bite to eat, or you can opt for the buffet breakfast, which is not the best but its good enough. Although we did not encounter any issues with the staff, but I did witness a couple of issues with other customers, in one case the customer was a bit rude and arrogant but the response of the staff was equally as direct, in another it was a bit of misunderstanding with the customer but the staff's reaction was not appropriate in my opinion.

    4
    « Nice hotel »

    This hotel was better than I expected. It is not new but I think the bedrooms and bath rooms have been refurbished because the tiles in the bathroom looked new and very clean. They have complete amenities including coffee maker which is helpful because breakfast is expensive in the hotel. Although the hotel is suppose to be in the city center, it is actually far from the tourist areas like the charming old Quebec. However, the hotel has a restaurants and there are other eating places within walking distance. If you want to join tours, the hotel can book for you and you get picked up from the hotel.

    4
    « Centrally Located »

    Enjoyed my stay at the best western city centre. Hotel is located wishing walking distance to old Quebec and located close to restaurants and pubs. Staff speaks and understands English and very accommodating to your needs. Only concern is the valet parking. No free parking and the fee for the valet parking can be costly

    4
    « Good and clean »

    This is a nice hotel it was clean the service was fast and friendly. This is a little distance from down town but the hop on hop off buss is close. The only down fall was they don't offer breakfast. You have to pay extra in there restaurant.

    5
    « Beat Western Plus Quebec City »

    Friends &I stayed at Best Western Plus September 30. Service was excellent. Room was very comfortable and clean. We had breakfast & dinner in the restaurant and food was very good. We were picked up at the hotel for a country tour which I highly recommend.

    4
    « Recent stay in Quebec »

    A recent four day stay in Quebec in October, 2016, and my travel agent put me up in this hotel. Overall, a quiet place for respite after a day of touring. I did eat in the restaurant on site and was very pleased with my meal, and especially the wait staff, kudos to our waiter Nicholas who was superb and helpful with beverage meal selections. I did think the hot tub in the pool area was not warm enough, with very little bubbles to qualify as a whirlpool. It was more like sitting in tepid bath water, so only used the whirlpool once. I felt the walk to Old Quebec City was a bit long, with quite a few turns, hills and uneven sidewalks to feel comfortable, so I used a taxi for ten dollars and tip to get to the walled part of the city for touring. The front desk and side desk to order a taxi from were all very helpful. There were restuarants within walking distance to also explore for dining options. Overall, a good stay, but did not want to keep walking to and from the Old City. Taxi's did come quickly for navigating assistance.

  • 3
    « Businesslike and Efficient »

    Stayed here for 4 nights on my first time back in Quebec City for more than 20 years! Clean and efficient with a most friendly staff who worked hard to make us feel we were welcome and wanted. The restaurant in the hotel was fair but you can do better going out into the neighbourhood. Because it is a 15 minute walk away from the old city the area is less 'touristy' but with plenty of authentic restaurants and stores geared for a younger crowd. A most enjoyable way to spend a few days!

    5
    « Great staff »

    We stayed in a business room, which had a massive comfy bed, I think it must have been on offer as it was the same price as a standard, or just a little more. The room was very clean and well laid out. The coffee machine and fridge area really handy. The staff on check in were excellent and offered lots of information about the surrounding area. We received a small bag with some water, a breakfast bar and a piece of fruit, which I thought was a nice touch, especially if you were going to head out for a little explore. We used the valet parking, which although is more expensive than parking off site is really handy for not having to worry about your car or if you have read the signs right about charges and times. Also means that your car is ready and close by when you need it. The gym is basic but neat, and the swimming pool and hot tub were well kept.

    4
    « Good location, large room, refrigerator, parking. »

    Booked early with third party site. So good value, 3 days with valet parking and lots of taxes for under $700 Canadian. Could only get executive room, really set up for a travelling businessperson, big desk with chair, one recliner with table. Liked the bathroom. Made morning coffee before leaving. Did not expect fridge, glad to have it. Plenty of nearby restaurants, and an SAQ.

    3
    « Good beds, quite rooms and reasonably well located »

    Word to describe this hotel include: spacious rooms, large bathroom, weird price-differences per night (i.e. one night was well over CAD 350 and another below CAD 175!), small pool and single hot-tube, in-house meal options, valet parking, and reasonably central location. The hotel is located just-outside of down-town Quebec, but you can walk to the old center (via stairs) within 15 minutes, just note that you need to climb lots of stairs. There are multiple dinner/lunch options for hotel guests including an in-house restaurant and coffee café (where you get a 10% discount), where we enjoyed dinner one evening and got our morning coffee one morning, or a great Vietnamese/Thai restaurant across the street called Restaurant Saigon Bankgkok or an Italian restaurant called Boudoir at a 3-minute walk. Spacious room, ours didn't have any windows on the street so it was very nice and quiet, with an upside that you could stay with 5 people (family) in a single room with enough space to still sit around. We found the pool and hot-tube to be very cozy and nicely painted, but much too small.

    5
    « Well located »

    This hotel is well located in Quebec city, close to university buildings (ENAP, INRS, TELUQ). Staff is very friendly. There is construction near the hotel right now so ask to be as away as possible from the construction site. Breakfast is not included but the price is quite reasonable. Rooms with inside view might be noisier than the ones with outside windows. There is an excellent coffee shop in the hotel but there is also a Starbucks very close by.

    2
    « Le Sigh....Should be Better »

    Best Western Plus. I don't expect it to be the Four Seasons, but for $350 per night you better provide something better than what my partner and I experienced. The property itself is ok. Pretty much what I expect from this brand. Quebec City seemed to be busy at the end of this week. We came in on a Thursday evening and are leaving the following day. Finding a room was a challenge so when we saw availability at this property we took it. It is in the downtown core of Quebec City, not the Old City, which is where I would expect to pay $300 + at a four star property. The sign outside says that this place has four stars, but the property itself would differ. Our room is NOT a $350 per night room. The towels are not what you would expect from a property that charges $350 per night. They fellow checking us in couldn't even offer us breakfast included! Geez. The room also has a particular scent that is part musty part something else and part too many cleaning fluids and sprays. The carpet is old and tired and seems to have wanted changing awhile ago. Definitely not what I would expect from a property charging $350 for this room plus the $24 for parking. Ok, I'll give them the parking, as downtown parking usually costs that and more in some places. The front desk staff was ok, nothing less than I would have expected from this brand. Come on Best Western Plus in Quebec City! You have to earn your stars. They think they are a four star property. I give them two and a half. The half point is for chutzpah.

    4
    « Single Night Stay in Quebec »

    Only had two days/1 night in Quebec. The hotel was great. Staff was helpful, room was clean, bed was good, bathroom was fine. 1-2 miles from Port, old town area, Citadelle. walking distance if the weather cooperates.

    4
    « Nice stay »

    My wife and I stayed here overnight to visit historic Quebec City. Checked in on time and yes the road the front of the hotel is on is small and busy with a condo project next door. Not a problem at all as we left our car and checked in, taking advantage of the valet parking. $24 with in and out privileges. The best part was we were able to leave it there after we checked out up until 4pm today. Some people complained about the cost but to park for over 24hours it was quite reasonable. Staff were very friendly and helpful. Our room was well appointed, clean and very comfortable. King bed was heavenly. The shower in the room was huge. The only knock of the hotel is that it's about 2k from the old city. Not an issue for us, but if you have mobility issues or just aren't in shape to walk uphill, which most of the way to the old city is, then maybe a consideration. The area around the hotel is in transition with several projects ongoing. Wasn't an issue for us as we weren't disturbed whatsoever. We will definitely go back to Quebec City and for the value and level of professionalism and care we received we will return to this hotel.

    5
    « Lovely hotel »

    This hotel is a 15 minute walk from the old city, and staff were helpful in assisting us to navigate the sites. Special thanks to Isabelle, who registered us, and was so terrific!! All of her suggestions were right on the money...from places to eat, to tours of the city, to how to navigate the area. Thanks Isabelle! We would definitely stay at this hotel again!

    5
    « Wow great hotel! »

    Was able to get this hotel from Hotwire at a great price ($79 CDN) and it was fantastic. It is well located. You can reach Chateau Frontenac within 30 minutes (walking) and opposite direction the port in the same time. The service was courteous and professional provided by a younger staff! Very impressive! Do not hesitate and book here you will enjoy it!

  • 5
    « A great base for our visit to Quebec City »

    We were looking for a centrally located hotel for our visit to Quebec City so that we didn't need to use the car a lot and this hotel was perfect. It's an up hill walk to get to the center but there is also a pubic elevator at the top of the street that made the walk a lot easier. The staff were extremely friendly and helpful and all spoke excellent English. The rooms were a good size, clean and comfortable, the breakfast buffet was well worth the $15.99 and the bar, although small, was well stocked and friendly. The car was valet parked and only took 5 minutes for it to be brought to the hotel when needed. Upon check out, after staying for three nights, were were given free bottles of water for our drive home. That was a great touch and the first time I have experienced that at any hotel. We will definitely be staying there on our next visit to Quebec city.

    5
    « hotel oppinion »

    excellent stay. very convenient location. good price/quality ratio. you could reach the bus station by foot. numerous restaurants are in close proximity ..and the old Quebec about 20 min by foot.. will definitely return on fuiture ocassion

    4
    « Above average »

    Arriving at the hotel there is a small amount of waiting space outside to park while unloading. There is no on-site parking, but the valet service is efficient. I had a fast check-in experience from the polite and friendly staff. Room was a little bit dark, and given the location of the hotel there is not much of a view. Bathroom was clean with plenty of towels and soaps, etc. There is a pleasant bar and well stocked coffee shop on site, again with friendly and attentive staff. On check-in I was given a map and instructions how to walk to the centre of the city. It is about 20 minutes walk. Overall it was a good experience without problems. I would stay there again and recommend to friends.

    5
    « A pleasant surprise »

    I had concerns about travelling with my dog, but this hotel was amazing: they even gave us a 'doggy greeting bag' and special door knocker! The room was immense, right at the stairs, and a map to the green park just down the street. I felt so at ease right away, and our dog Lola was so relaxed. The valet parking is no problem at all and I only wish we had stayed longer than one night.

    3
    « Not too bad, could be better »

    If your have light sleep, don't book this hotel until building across the street is finished. Constant noise from 6:30 in the morning and it will wake you up for sure. Staff is friendly overall. Room are OK, you get what you pay for I guess. Could be a lot better. This is my 2nd stay at this hotel, 1st impression was a lot better.

    4
    « 3 night family stay in August »

    More than I expected from a Best Western. It is very modern appointed, with comfortable rooms (big enough for a family of 4 requiring two double beds). Modern fixtures and very helpful staff. A "Nice to have" was the pool on the first floor- though it can become a bit crowded with not enough chairs when more that 8 people are at the pool. Good location to a number of restaurants - but take care, the walk to the old town can be a bit taxing. One negative was the construction across the road from the hotel - creates a bit of a traffic jam when you want to load or unload upon arrival and departure. Also, like other reviews, the aircon unit was very loud in the room. But all in all a nice stay - to be recommended.

    5
    « Outstanding »

    We stayed 3 nights here in early August. Was a BIG deal trip for my wife on her *important* birthday. We were late to arrive on a flight from Toronto, but welcomed and treated so warmly by Alexandre. His customer care is number one. A beautiful king room, gorgeous clean bathroom, we were so pleased with everything. Had a lovely breakfast the next morning and off on the Hop-on,Hop-off bus tour to get our bearings. Once we knew where we were, this hotel is located in a great spot to walk to old town and other areas. Not a short walk, but absolutely walkable if you are fit to some degree. Can't say enough about the customer service - as in so many Best Western's, they seem to hire people who genuinely want to share their beautiful locations and see that people from other places have memorable experiences. We truly felt appreciated as customers. Maybe one day we will get back to Quebec City and if we do, we will stay here for sure.

    4
    « Decent Best Western »

    The room was nice. New and modern fixtures, comfortable bed and they do have a safe in the room. Restaurant attached, but we did not try. We had a small camper, do we could not fit in the garage. Outside parking lot several blocks away. We were sent to the wrong lot by front desk guy and had to call to get the right lot. Other than that a nice stay. The old town of Quebec within a mile or two.

    5
    « Upscale and very enjoyable »

    It's a Best Western so I really didn't expect it to be so elegant. The rooms are spacious and very upscale. Wonderful, roomy bathroom. Very clean. Wonderful elegant bedding. It's only 2 blocks from a trolley stop and you can buy the tickets at the hotel. There are wonderful restaurants all around this location. Parking was reasonable for a big city hotel. You could take your car in and out at no additional charge. It was $25 per day. Other hotels I checked with charged much more and charged each time you came and went. The staff was incredibly helpful and that is important when another language is spoken. We've been traveling for 3 weeks and this was the best hotel we've stayed at.

    4
    « Many pluses »

    We stayed two nights, we would rate this hotel 3.5 stars out of five, rooms were clean and modern, hotel has a good list of amenities, close to old Quebec (we took the city bus from the St. Francis stop to the d'Youville stop and walked down the popular rue du St. Jean where many attractions can be seen by walking, we parked at a public underground parking lot two blocks away for half the price of valet parking.

  • 5
    « Unbelievable Service »

    Now this is Hotel Service at it's finest. Thank You Isabel. Or should I say, Merci We were able to do much more at check-in then just recieve a card- key. We booked tours, and the hop on hop off bus..., You name it. Restaurant reccomendations Dry cleaning services The front desk staff are where the rubber meets the road, and this team is top notch. Don't miss out on breakfast in the Hotel, there's a whole different team of professionals to serve you here! The morning coffee bar is a delight as well. You can walk from the Hotel to the Hopon-Hopoff bus, only a 3 minute walk. But hey, we walked all the way into dntn Quebec City and back! Yeah you need good footwear but Im a limper and I did it. The only draw back about the Hotel is, there is a Major construction site Right Outside The Front Door. So if you are a light sleeper, request a room on the opposite side of the bldg. The construction starts before 7am!

    4
    « Clean, Friendly & Close to downtown! »

    I stay here most often when I visit Quebec. It's very close to downtown and it's very clean and quiet. The little cafe has the BEST coffee! And everyone is so helpful and friendly! Parking is slightly awkward but I've learned the ropes. The front desk staff are knowledgeable, courteous and are quick with explanations and directions. I recommend this hotel!

    4
    « Family stay »

    Conenient location next to an area of restaurants and bars. About 25 mins walk to St Johns Gate Old Quebec. Rooms relatively standard with two king beds. A pet friendly hotel for about 20 dollars plus tax per night. Staff friendly. Courier parking available again at extra cost

    4
    « Great location »

    This a great hotel with a wonderful location, close to some trendy cafés and restaurants on East Saint Joseph street (rue Saint-Joseph est). By the way, you are also within walking distance of an Ashton restaurant, the best place to have poutine and it's open 24 hours! There is a Metro (grocery store) nearby as well as various corner stores (dépanneur) where you can get snacks and drinks to take back to the hotel. The room that we had had a small fridge. The room was big. I'm sure we had a king size bed but it looked so big! And it is very comfortable. We had room 112 which overlooked the restaurant actually; however we did not hear any kind of noise whatsoever. I was even afraid of hearing the traffic outside since we were so close to the street on the ground floor. Nothing. I heard nothing. The bathroom was big as well. Very spacious all in all. They do have valet parking. Just park your car in the designated drop off section, chek in, and have your car parked for you.

    5
    « Great situation and easy access to Old Quebec City as well as transport »

    Situated within walking distance to the old city and sites. Rooms large and spacious, ours had 2 queen beds and still room to walk around. Fridge available and coffee/tea included in room. Large flat screen t.v and air conditioning in room. Breakfast available at $.,also has a dinner menu available, also a cafe for tea/coffee or wine bar. Valet parking on site for $24/day, otherwise there are parking lots around the area.,,front desk very helpful in this respect and other questions asked. Pool available on site.

    5
    « Great value for money, comfortable hotel »

    I got a great deal. Have stayed here before. The location is downhill from the Old Town, so a bit of a steep walk up. Quite near the bus/train station. Nice big rooms and comfortable bed. Bath tub was good for a soak after a tiring day. Restaurant is nice.

    5
    « Fantastic »

    Beautiful suite! Shower was Amazing.....?? Valet parking, pool, free wifi. such curteous and friendly staff. Close to all amenities including walking to Old Quebec City if you don't mind a nice walk. Would definitely stay again.

    3
    « Good price, walking distance, but not exactly central »

    My family (husband, wife, 11yr old boy) stayed here for three nights in August. We were attracted by the pool, the price, and the advertisement to be central. PROS 1 - clean and quiet 2 - pool was peaceful sometimes, and the hot tub was nice 3 - walking distance to the core 4 - very good service CONS 1 - No parking - must use valet service. $25/day with in/out privileges. There must be public lots around but I couldn't be bothered. 2 - lots of families in this hotel and everyone wants to use the pool. Photos of the pool online make it look bigger then it is. 3 - it is about a 1 kilometer walk to the city walls including a free elevator ride to get to the upper town, and then there is further walking through town 4 - breakfast not included and what is offered is pricey - go to a local place for better quality and price

    2
    « Decent »

    We were going to stay for 4 nights but we checked out early and stayed for 2. For what you pay its not worth it. Good location Old Quebec is basically a 20 minute walk. Breakfast was okay but expensive. They wanted 24 bucks a day for parking but it's valet service. We parked not far from there in underground parking for two nights it was 20 bucks! Our first night our shower drain was clogged. They said they would fix it the next day which was fine but I was basically taking a bath instead of a shower. The rooms do need upgrading for sure!

    4
    « Friendly Staff, great location »

    A few friends and I recently stayed here, while visiting the area, we had two twin rooms, which were a nice size, with a nice clean bathroom. The staff were very welcoming and friendly, who looked after our every need. The breakfast was great, and very reasonably priced with very friendly staff. The hotel is in a nice location to explore the north of the city. I would definitely stay here again if I was in Quebec city.

  • 3
    « Nicer old hotel but a long walk from old city »

    The hotel staff and facilities were pleasant, although a bit dated. The beds were softer than we liked, and the dog walk park was three blocks away across a busy street. The price was fair, and anything closer to the old city was not pet friendly and more expensive.

    5
    « Loved Our Room! »

    Despite being a Best Western, this hotel had a higher-end feel. Our bathroom was luxuriously large (as was the room) and had multiple shower heads. The room was beautifully decorated and impeccably cleaned. The attention to detail made it feel like a luxury hotel; I loved staying here. The bellboys and front hotel staff were super helpful, timely, and responsive. We had some rather expensive bicycles with us, and they secured them for us in a locked room--handling them didn't even phase them, which eased our worries about our bikes getting stolen or damaged. The cafe connected to the hotel also has some rather outstanding baguette sandwiches, but if you want to travel out, the hotel is rather ideally located near some fantastic restaurants--that are enough off the beaten path to be free of too many tourists but close enough to the city center to be high quality. Would definitely stay here again.

    3
    « Nice hotel but a bit of a hike to Old Quebec. »

    We stayed in the hotel for two nights while we toured Quebec City on our way to PEI. We were looking for a hotel very close to old Quebec -- one where we could park the car at the hotel and walk everywhere, as opposed to having to drive and find parking. We selected this hotel as it was one of the few that were available and we believed it was right next to old Quebec. As it turned out, it was quite a walk -- much further than we had expected. As for the hotel itself, it was quite nice and the staff were extremely friendly and helpful. There was also a nice pool (albeit with very cool water) and a nice happy hour that we enjoyed one evening. The room itself was a bit small, but was adequate as a place to sleep. The one problem was that the air conditioning unit below the window didn't do a good job cooling the entire room -- to get the room cool enough, the person in the bed next to the window got really cold. Note: This was much less a problem the second night as had returned to the hotel in the evening and turned on the AC when we went out for dinner. We could then turn it off when we went to bed. Given the amount of money we spent for the hotel room plus parking, I don't think we received value for money. Next time we will book much more in advance and hopefully find something much closer to our destination. Alternatively, we'll stay in Levis, park at the ferry terminal, and take the ferry to Old Quebec. That will save over $100 per night.

    4
    « Hotel Stay »

    Great clean room with friendly staff who speak both English and French. Location has stores and restaurants around. You can walk to the old city in about 15 minutes. Parking is by valet. Small bar is fun and there is a restaurant at the hotel. A super place to stay in Quebec City. The staff are very helpful in suggesting places to visit!

    4
    « BEST WESTERN - QUEBEC CITY »

    During our stay even though it was short, we found our stay a wonderful experience, the staff at this Best Western were not only helpful but they were polite and professional. I would recommend this Best Western in a heart beat. Hats off to you staff at the Best Wester Quebec Citty, you make us very proud as Quebecers

    5
    « Very Clean and Comfortable »

    We stayed here for one night on our way to Halifax. Check in was handled easily and we were offered information on sites to see. We were made to feel welcome. The room was just what we needed: clean, comfortable and an excellent breakfast to start us on our journey for the day!

    5
    « Great Stay, Helpful staff »

    My wife and I stayed here for our 5yr anniversary trip to Old Quebec City. We arrived by train just outside the city. Public transit can reach the hotel within a block, or a taxi was about $25 CAN. We arrived to early for our room to be ready, but the staff were friendly and helpful. We wanted to walk around and they suggested a wonderful breakfast spot my wife and I loved, and offered to hold our bags till they had our room ready. After we arrived back, we were checked in and given lots of information about things to do, and places to visit. The hotel is not the closest to downtown old Quebec, but we love walking and it only took about 15min to walk into the old portion of Quebec City. All around it was a great stay.

    5
    « Good hotel in Quebec City »

    We stayed her for two nights. First night was a courtyard room, second night an executive king. Both rooms were well appointed and spotlessly clean. The staff are extremely friendly and helpful. It is about a twenty minute walk to the old town. Two routes..one takes you up to the upper town, the other troupe takes you along to the liver town. Parking is $24 day. We parked in a large lot three blocks away, off Dorchester, for $12. Less money and we did not have to wait for 15 minutes while the valet fetched the car. There is a wonderful bakery two blocks south just off Dorchester. We had quiche for breakfast. Highly recommend it.

    5
    « Great staff, clean rooms, wonderful breakfast »

    Just came back from a wonder stay in Quebec City. Great staff and wonderful breakfast. Renault in the dining room was great to our whole family and his tremendous sense of humor made us feel very welcome. Cami in reception was really helpful and pointed out all of the interesting sites to see such as the free circus (like Cirque de Soleil) in the city. Overall very happy with cleanliness of rooms and hotel. What a beautiful city and tremendous people.

    4
    « Good for the price »

    About a 15 minute walk away from downtown. Parking is ~25/night which seems a bit much. They say you can look for parking elsewhere but after a long drive, who has the stamina to look for lots in an unknown area? Nearby construction was not a problem for us as our room was not near the site. Didn't eat at any of the connected eateries as the nearby restaurants were too good to miss. Overall, we felt like we got what we needed at a decent price.

  • 3
    « Good enough »

    Paid $260.00 for a Friday night stay. The gave us the room closest to the lobby on the first floor which is noisy. Very annoying to be on first floor because of early morning smokers talking loudly outside our window on the street. Beds comfortable. Room is adequate. Annoying that there is no switch to turn the lights on and you have to go from light to light at switch them on at the base. Old gym equipment and not much of it. Pool highly chlorinated and kids permitted in the not so hot hot tub - gross. Nice free newspaper in the morning. The front desk made us a reservation at Lapin Sauté but the restaurant had us in for another night and no record for the night we requested. We were standing in front of the desk person who made it at the hotel and believe it was the restaurant that messed up. The hotel was good to make us a reservation as we don't speak French. For $260 I expect more from a hotel. More luxury, better gym, finer rooms, and not a room in the lobby

    5
    « Amazing huge beds »

    It is unfortunate we only got to spend one night in Quebec city as we wanted to move on a see the fireworks in montreal. This hotel had the biggest comfiest bed we have every slept on, a great nights sleep. The hotel location is good and is walkable to anywhere. The staff were very friendly and attentive. Coming from England we have never used valet parking before so had no idea what to do but the guys were very helpful, shame we were only here one night

    3
    « Expensive »

    Overall experience: acceptable. However street hasard due to construction makes arrival at hotel very unpleasant. Parking charges very costly. Executive room very nice, especially the size of the shower...cool.

    5
    « Best Western City Center »

    Nice hotel, great rooms... clean, all amenities. Parking is off site but Valet is available with in/out as many times as needed. Indoor pool was great for the kids, central to all tourist attractions!

    4
    « Ditch the gym »

    On arrival the reception staff were extremely helpful and sought to position us away from the building site noise. The room was a pleasant, clean and had two queen side beds. There was an adequate fridge and coffee making facilities. The bathroom etc was up to scratch. The swimming pool and wet areas were good. However, the gym was a phone box as three is a big crowd in this area. The bike needs maintenance. My advice rather than do lip service to exercise, get rid of this area or do it right. A very solid hotel and good value.

    5
    « Absolutely fantastic stay »

    We had an absolutely fantastic stay at the Best Western Plus this past week. We were there for 3 nights. We had originally checked into another hotel and being it not what was advertised we were forced to look at booking elsewhere. The agent over the phone was very kind and provided us with an early check in. When we arrived, we were pleasantly surprised. The agent at the front desk gave us a room on the executive level that was absolutely perfect for our family of four with a stroller and other belongings, the room was huge and clean. It had a fridge that came in handy for snacks for our children as well as a Keurig machine for that much needed morning coffee. This was our first vacation as a family in years and we couldn't have had a better time. The pool (albeit a bit on the cold side but that is my only comment) was clean and had pool noodles for the kids to play with was a great addition. The one comment to stand out is to the housekeeping staff, they went above and beyond on making sure the room was absolutely deep cleaned each day. I have stayed in many hotels and I have to say, this was our best all around stay we have ever had. I have actually worked as a Front desk agent for Starwood properties as well as a Best Western so I am proud of the brand but the Best Western Plus in Quebec city has a fantastic team of employees who go out of their way to ensure you have a great stay. Thank you very much for the hospitality, we will definitely be back.

    5
    « Wonderful spot not far from Old Quebec City »

    What a great hotel, with friendly and really helpful staff and valet parking. Our room was vast and included a fridge, robes, tea and coffee facilities and the biggest bed i've ever seen in a hotel room. The shower was amazing...rain effect from the centre and a normal head as well. The gentleman that checked us in was fab, he told us where we needed to visit as we only had a day and offered advice on micro breweries and a free show at the port. We had a wonderful nights sleep and will def book with Best Western Plus again.

    5
    « will go back »

    Friendly and fast service, clean room, comfortable bed, fridge, safe in the room for your valuable and about 15 minutes walk from old Quebec. Great spot in the middle of cartier St -Rock, lots to visit juste there.

    4
    « Most reception staff I have seen »

    This is good value for money and 20/30 minute walk into Old Quebec. Staff are very friendly and rooms a good size. Onsite restaurant and cafe are both good and reasonably priced. Better options closer to Old Quebec with a bit more atmosphere but overall stay was good. Taxi fare to Old Quebec $7-$10. Supermarket 3 blocks walk towards Old Quebec, convenience store on next block, 20 metres to left of cafe.

    5
    « It really was a 20 minute walk to Old Quebec! »

    Looking at the map, I was skeptical, but take advantage of the free public elevator, and it really is an easy walk to Old City. The room was very large and had an interesting setup. We were happy to have a refrigerator since the hotel doesn't offer breakfast, but a microwave would have been nice too. Room was very clean when we arrived, but the room refresh while we were there left a little to be desired. Overall I would definitely recommend.

  • 4
    « Great service,and location. »

    Good service from the front desk to the restaurant.Very nice rooms,but parking can be a problem.The hot tub was small and the pool was cold.Valet parking is a good idea.Close to all major attractions,

    3
    « Central but a climb to "Old Quebec" »

    The check-in was fast and easy with Francois. However, there is construction going on at the area, so the taxi that brought us to the hotel stopped a few meters back. The front entrance was busy, and being on the ground floor, it was the only entrance access. It was fairly central, but if you want to concentrate your tour in the "Old Quebec", pick a hotel closer to the area. The amenities in the room was okay, but being three people, we were always short of coffee. It was not the "cleanest" or most up-to-date room, but for three short days it was fine.

    3
    « Extras Add Up »

    We had intended to stay in Levis on our trip between NB and Ontario, but everything there was booked, so we decided to stay on the North side of the River. The hotel is located mid-city and is a bit dated. The accommodations were OK. We paid $160 for the room, which I guess is OK for this area. The extras got us. $24 for parking and $16 to watch a movie. The cafe was also a tad expensive. We had time to explore the neighbourhood, which was quite rewarding. There are a number of bars and cafes in a three block radius. We had breakfast at a little bakery a block away in the morning.

    5
    « Very nice hotel »

    The rooms are so clean and nicely decorated. The beds are very comfortable. Also it is not hard to find parking. The check in staff explained very well to my questions. This is one of the best Best Western hotel that I have stayed with. Highly recommend for those, even the first timer, to try this hotel.

    5
    « Great hotel »

    The service from the reservation with Etienne was great , we were greeted by Alexandre at the front desk which gave us a great welcoming to the hotel. The room was very clean and the bed was great . We will definitely return to this hotel.

    5
    « Last minute vacation »

    I love old quebec. .and my sister had not been in more than 20 years..so we decide to do a little road trip and to pick up my daughter on the way..girl time .fun time..off we go ..I book the best western plus downtown. ..first it's not downtown. .lol..well if you don't mind a 20 min. Walk uphill to the attractions and old quebec.....we check in.. the man at the counter is very helpful and friendly. .check in is after 3pm but its 130pm but he finds us a room thats ready..nice..we need to park our car..well that's 25$ a night plus tax..what? 10 or 15$ I get...hey ..they give you options...drive uptown find public parking then walk back..what?..nevermind just pay..a room with 2 beds well that's extra..what?...we just drove for 3hrs I'll take the key now...But we got a clean room. bed is comfy.. bathroom clean..we're good....so ya clean place ....helpful staff..except for one Johannie Melenfant..very snippy girl..all and all ...if your looking for a clean place ..if is..lots off suprised extras..and not anywhere near attractions ...but a clean hotel

    4
    « Nice location »

    There are a lot of shops and restaurants along St. Jean which is a block away. Walking to Old Quebec will take around 20 minutes. The hotel has a pool and fitness area. The restaurant at the hotel had great food at average prices. The room was comfortable. The staff was friendly and accommodating. The hotel definitely needs some remodeling in the near future.

    5
    « Vacation »

    The people over here at Best Western hotel go beyond the call of duty. They make sure every details are cover your you. This is a place to try to make a reservation. 12 out of 10 for us . Very good location everything is walking distance. No need to drive

    4
    « Be prepared »

    We simply did not know that valet parking was our only reasonable parking option. Sure, there are several public parking garages nearby. But after traveling for eight hours who wants to lug their luggage, dog and cooler all over? I wish we had been better prepared for our arrival. It is within walking distance to rue st jean, with many cute shops, restaurants and a lovely park where you can read books the library leaves out. In theory, you can walk to the old city, but we found it tiring. Especially after walking all over the old sections! The price of our room seemed high, considering it didn't come with breakfast. But we had last minute reservations and an annual music festival had taken up most hotel rooms. Duran Duran! Cool. The hot tub and pool were nice. The elevators are really slow, and crowded. We waited for awhile to get down several times. Also, there is construction right across the street. We were fortunate to be visiting on weekend when they weren't working. Our dog hated it! No real place to walk....there's a park a few blocks away but it was really crowded. I especially didn't like that hotel guests walked outside and smoked just a few inches from the door. I shouldn't have to walk through a huge cloud of second hand smoke to enter an expensive hotel.

    4
    « Our room was big and very comfortable »

    We have stayed here before, the price is right, it has great amenities and is 15 minute walk to Old Quebec City. This hotel truley has everything you need. It is also vlose to some nice restaurants if you do not want to eat at Bistro 330. We ate there for the buffet breakfast (I am not a big fan of buffets but it was good). The cafe has a good assortment of food and for each night you stay you receive a 2 for 1 drink special.

  • 3
    « Okay for a couple nights. »

    We found this hotel to be a bit "tired." I think, from what we saw in the area, renovations could be in the works. Our room was quite large but also smelled like old tennis shoes. We had to run the AC fan constantly to keep the stagnant smell out. The people at the desk were very helpful with ways to get to the places we wanted to see.. It is also located close to the hop-on-hop-off bus so easy to get anywhere from there. It's about a 25 minute walk to old town Quebec from the hotel.

    3
    « Update in the works. »

    View from our room was onto the parking lot and other rooms of hotel. The room was clean, quiet and beds comfortable. The parking and front desk staff were pleasant and informative. The distance to the old City by foot was far but by bike or bus was okay. Be careful this City has a very BAD reputation for Bike Thefts!

    4
    « Spacious, quiet room »

    My sister and I stayed here over the weekend. We were placed on the business executive floor with a room overlooking the atrium. The room was a nice size and the beds were comfortable. For a hotel, it was the quietest room I have been in. I don't recall hearing doors slamming or people outside the room. What a pleasant surprise. The front desk staff was very helpful and nice as well. There were a few local restaurants nearby that made for a short walk for some breakfast. It was a bit of walk into Old Quebec from the hotel with several large hills, but we enjoyed the exercise and learned the route very quickly. I would definitely consider this location if I were back in Quebec City in the future. It's been years since I stayed in a Best Western and I was quite pleased. We did not try the bar or onsite restaurants or other amenities so I can not comment on those.

    4
    « Good Hotel in the heart of city!!! »

    Room was nice and spacious. The amenities in the room were nice and clean. If you wanna walk around explore the city this place would work great. Situated downhill it takes just 10-15 mins walk to reach the old Quebec town. For the price paid the I expected the breakfast to be included but that was not case. Had to pay 15.99 for the breakfast buffet. But the food selection and the quality was very good. Overall a comfortable stay and will comeback again.

    2
    « Ovepriced and dated hotel with far from friendly staff »

    There is nothing 'Plus' about this hotel. There is a $25 parking fee, though no staff will share information on the $5 underground parking across the street. Upon arrival, amidst construction, the lobby is crammed, and there was no where to park for valet parking on the street. When we finally got checked in after a very un efficient process, they had us in a damp, smelly corner room on a low floor of a busy intersection; despite our request for a quiet location upon booking. It was agonizing and time consuming to change rooms while waiting for one of two desk clerks during this music festival weekend. The second room isn't in any better condition, with damp and smelly carpet, peeling wallpaper and an air conditioner that rivals a Lada. Room service was fair, only tucking in the sheets and not finishing pillows. Linens and towels are due to be replaced. The room and hallway do not appear to have been vacuumed during our 3 day stay, if they were perhaps it's time to acquire a newer vacuum. The restaurant is dark, overpriced and I certainly wouldn't recommend it considering you can walk a block to amazing cafes and boulangers for local, authentic fare. The pool deck is hazzardous, far too slippery: warning. The location is good, if you don't mind walking. We won't be returning.

    5
    « Great room, location and service just a 15 minute walk from the gates of the old city »

    Spotlessly clean hotel throughout. Room was comfortably sized for 2 adults. Bed was very comfortable. Everything worked as it was supposed to. Staff were superb. Cafe-In restaurant was very good. Just a 12 minute easy walk from the VIA Rail station. Old City Bus tour stop #2 is 3 minutes away and is a great way to get back and forth if the weather is poor or your walking tour has tired you out.

    4
    « Very nice stay »

    I highly recommend staying at the Best Western Plus City Centre! From early check-in to late check-out, a clean and comfortable room, friendly staff, this hotel really made our stay in Quebec City, a wonderful one.. The little things make the difference: A front desk employee printed off a google walking map for my daughter and I. They also charged my KOBO when asked. They provided us with bowls and cutlery minutes after phoning it in at the Reception desk. It's the little personalized touches that made the difference and I would definitely stay here again! Well worth it!! :) Oh yes, loved the mini fridge in the room. We were able to buy breakfast and lunch items and keep them cool. Saved us some $$. Always a bonus!

    4
    « Nice & clean »

    I was a little nervous booking at The Best Western. I have stayed at some BW's that were quite run down. This location was really good!! The lobby was always busy but the staff were very helpful. Our room was very very clean!!! Location - it is an up hill hike to the Old City. We enjoyed the 20 min walk but agree with the other comments - if you are out of shape - take a taxi or stay closer to the old city. We enjoyed eating and shopping in the local neighbourhood on St.John Street. There is a beautiful Catholic Church very close to the hotel. I would definitely stay at this hotel again and have recommended it friends/family!!

    2
    « Lost cameras & tablet »

    We checked out very early (5:45 a.m.) the morning of July 1, 2016. We asked the front desk to break a bill to tip the valet. My husband set his camera bag down to take out his wallet and left the bag in front of the front desk. When we called to see if they had it, we received poor and unfriendly service, had to wait 3 days to get a reply (by email) from the lost and found to say the bag was not found. This bag had 2 Olympus cameras (1 silver regular digital camera and 1 red Tough waterproof digital camera) and a Samsung tablet with a black and white newsprint case. We have lost our valuables as well as our irreplaceable pictures. As we were on the only guests checking out at that early time, we feel the staff there are not honest or trustworthy.

    4
    « A little of France in North America! »

    A very good hotel, located right downtown and just a short walk from the old quarter of Quebec City. An excellent restaurant is located in the hotel, along with a bar/bistro, and there is a varied selection of eateries around the immediate area. The room was very comfortable and clean, and the reception staff were most helpful and welcoming. At the time of our stay, the hotel also welcomed dogs, and provided treats and food bowls for our pet, as well as making a great fuss of him when checking in. Would definitely stay at this hotel again, as well as recommending it to others.

  • 4
    « Good location depending on what you want »

    As others have said it is a 25 minute walk up a hill to get to the old city. But the old city can be pretty crazy, swarmed with people and difficult to drive. The Best Western is in the more normal part of the city. There are reasonable priced bars and restaurants nearby, but you can get to the old city when needed, and have a less hectic time. In some ways the hotel seems budget- doesn't look great on the outside, construction nearby. The AC was the noisy on-off type. But the rooms and bathroom were large, pretty quiet in the room. Great bi-lingual staff very helpful with directions. Restaurant is good as is the coffee shop. We were glad we stayed here.

    5
    « Papa & Mama »

    Good location, many things are in walking distance. Quiet and comfortable. Friendly staff, we were worried about the language barrier......LOL, everybody speaks English. Very clean room. Awesome shower in the executive king size room. Will come again.

    4
    « Really nice and quiet »

    I am still here as I write this...very happy thus far. We parked our rental car a couple of blocks away for much cheaper than the hotel...so that's a money saving option. It is a hike to the Old City, but there is an elevator right beside the stairs. I would not want the noise or expense of being in the old city center...nice bakery just a couple of blocks over on Joseph. The staff are very nice and helpful. The room had everything one needs for a pleasant stay (Keurig, iron, robes, wifi). Highly recommended!

    3
    « OK stay »

    The value for Quebec City is decent. I booked on priceline and got a good rate. However, its a 25 min walk to old Quebec and the return trip is all up hill. We used ubber a few times and it cost $8-10, but they were not running overly late on a weekend. The hotel is a bit more dated than I expected. The room was fine, nothing special, but clean. It suited our needs. The beds were comfortable but the pillows were pretty flat so I woke up to some neck pain. The staff is friendly and helpful. There aren't many great options for parking in the area so add $24 + tax per day for valet parking. If you're willing to walk a few blocks there are some lots around; you might save $10/day. Of course all of the signage will be in French.

    5
    « great bed and great service »

    My granddaughter and I had a fabulous week in Quebec City and much of it was due to the friendly helpful service we received at the hotel. The arrangements they made to us with tours and restaurant suggestions were perfect. We spent 7 days and were able to see and do every thing we wanted to and more. The pool was nice, too, but I wanted a place to enjoy the outside areas and the construction around the hotel made it rather difficult to do that. It was close to shopping and the Red bus pickup. We felt like we were abroad yet everyone could speak Ehglish!

    4
    « Very Pleasant Stay at Best Western Plus »

    My husband and I stayed at the Best Western Plus for three nights whilst touring Candada. Quebec was by far one of my favourite places although it's not cheap. The hotel was relatively cheap for the area at £170.00 for three nights. This is likely because it's a little on the outskirts and it's a fairly long walk into Old Quebec. The public transport unlike Tornonto and Montreal isn't the best but taxis are relatively cheap. Reception staff were friendly and helpful and quick to provide maps of the area, order taxis for us etc. The hotel is very clean and well maintained. There are computers which are free to use for guests and free wifi or faster wifi for a small charge. There is a swimming pool and a coffee shop and restaurant within the hotel. We ate at both and found them to be OK. The hotel room was spacious, clean and of a high standard. The bed was large and comfortable, with a nice big TV, free use of a safe, ensuite bathroom etc. Although a free breakfast was not included in the price of the hotel a breakfast was available at the hotel. There are plenty of places to eat and drink within a short walk of the hotel. Should I return to Quebec I would stay at this hotel again.

    4
    « Good stay!!! »

    I stayed at the Best Western Plus in Centreville for one night. I really enjoyed my stay. The living area and the bathroom are spacious and very clean. I tend to like rooms with a modern decor, but really enjoyed the traditional decor in the Executive King Room. This hotel is an excellent value for the price. Regardless of the comfort of the room, I would have rated my stay very high because of Anne-Julie, Nicholas and Michael. Anne-Julie is extremely nice, personable, informative and helpful. She goes over and beyond to make sure you are fully informed about the area and that you enjoy your stay. At the time I checked in, there were so many others checking in so I assumed I was another face in the crowd. I was shocked and impressed when she remembered my husband and I when we returned to the hotel later from a wonderful trip to the falls due to her excellent advice on how to get there. Later, we dined at the Bistro. Again, stellar customer service. The restaurant was close to closing time but Nicholas treated us as if we were his first customers of the day. He was very kind and friendly. We were able to enjoy our dinner without feeling rushed or if we were imposing on his quitting time. Upon departure, Michael rounded out the great customer service. He was very kind and secured a cab for us. Hands down this is among the best customer service that I have received. Quebec City is great and coupled with our amazing experience at BW, we regretted our decision to only spend one day/night. We would have loved to stay longer if our schedule permitted. About the location, it is very close to everything IF you are a walker. If not, the public transportation system is excellent and right outside the door step. (Sidebar: You need to be somewhat fit because of the hills and inclines to get to the old city).

    5
    « Wonderful staff »

    Our first time to Quebec City. The woman who checked us in was delightfully polite, patient and an intricate part of making our trip amazingly enjoyable. She answered multiple questions, offered advice that later turned out to be 100% accurate.

    4
    « Enjoyable stay in business floor room »

    Pros: Spacious well equipped room, friendly and helpful staff, lovely pool Cons: Quite a walk to Old Town Stayed three nights in this hotel and found the front desk staff very accommodating and received a nice welcome gift bag. Room itself was clean, very well equipped and contained a bed made for a giant, had a great nights sleep!

    2
    « Disappointed »

    After a long day of riding I expected much more from the Best Western chain. The place is clean and comfortable but the welcome was less than what was expected. They offered a gift on check in of a bottle of water and your choice of a bruised banana or an apple. Really most other Best Westerns this comes complimentary not a special gift! Location doesn't seem the safest outside the hotel.

  • 3
    « Good value hotel in Quebec »

    The Best Western Quebec (Centreville) is at the upper end of a 3 star in a location nearby the tourist section. Often you can get a good rate, so this should be considered a value hotel. Do not let the entrance and the lobby concern you, as the construction makes everything look pretty shabby and cramped, but my room was nice. The hotel is entirely non-smoking. I was checked in quickly by a friendly agent and she gave me the room type I requested, and because there were a lot of youth groups in the hotel, my room was upgraded. The elevators can be slow during peak times. My room was on the larger size of what one would expect from this category hotel. My room had a comfortable king size bed, large flat screen TV (with lots of channels in French), average but comfortable furniture, a free safe, and k-cup coffee service (missing in the other 4 stars in which I stayed in Canada). The bathroom had a goodly amount of counter space, shower tub combination, lots of standard towels, and a cute 3 bottle/jar amenity service with extra items. The internet was free, allowed you to connect up to 3 devices, and had an acceptable speed. You sign on with your last name and room number. The tourist section is about a 15 minute walk, either up a ramp road (lower section) or via stairs (upper section). It is not difficult for walkers, but some may choose to use Uber on the trip up. The front desk gave me a map and marked the streets to use. Some of the best rated restaurants are in this section of town, though they do not have the ambiance of the old section (great for foodies) The reviews seem to focus on the problems with parking, apparently due to the construction next door. If you use their valet service, it is $24 a day with in/out privileges; they get to pick where they put your car. There is free on-street overnight parking (4PM to 8AM) an 8 minute walk away (by the park), but this will not work for parking your car in the daytime. The breakfast is a little expensive (there is a Starbucks three tiny blocks away) but the dinner prices were about the same as you will find around town. If you do not want to pay the very high prices for Quebec hotels, you will find this one to be perfectly acceptable and I liked it.

    4
    « Convenient, affordable luxury »

    Very impressed with in room amenities, which included bathrobes and overhead shower. Within 10-15 minutes to old Quebec and train station. Steps to many restaurants, stores, and pharmacy Only odd thing was no shower in pool area

    4
    « Solid hotel that needs to »

    The beds are very comfortable, the rooms are clean, the location seems pretty central to what you would need and everything was clean. They have their base business down well. The hotel parking is unmarked and you may end up parked there thinking you found free parking. Not sure if they tow, but it's confusing. We mentioned this to the staff, but they didn't seem to understand what the issue was. Not sure why they even have valet parking as they basically dropped our car off just outside of the exit to the lot, parked it illegally and left the flashers on. The whole valet situation seemed poorly organized as they have three or four guys, the lot is less than two minutes to walk to, but they want ten minutes notice to get your car.

    4
    « Nice stay in Quebec »

    We travelled from Montreal to Quebec to meet a cousin from Europe visiting Quebec for a conference. No complaints re hotel. We had a quiet room away from the construction across the street. The staff were friendly, spoke both French and English. We took a taxi to go to Old Quebec, but walked down the steep hill. Lots of choices for the buffet breakfast. Internet was fast enough.

    4
    « Excellent Service »

    I realize there was construction immediately across the road from the hotel which did impede the unloading/loading process. I hope this will be rectified once the construction is complete. Our room was very cozy with lots of room. The mattresses do need to be replaced and the carpets need a good cleaning. I was not impressed that when we were leaving we had to walk half a block to get our car. I think the valet service needs some tuning. Last but not least the tiles in the pool area are very slippery when wet. This can easily be rectified with acid etching. All in all a very enjoyable time. Our daughter from Alberta enjoyed herself very much.

    3
    « Short stay.... »

    I recently stayed at this hotel only just for a night as I was visiting old quebec city. The lobby was clean and staff were extremely pleasant and welcoming. Parking is quiet expensive and is not included in the room rate and is valet only which I found a little slow and delayed us slightly. Our room was clean on first appearance though when using the television I found a substantial amount of dust on the top and on screen on the television. Bathroom was very clean though I noticed a very strong odour of dampness when the fan/light was on. In terms of location I found the location good and central to most things though if only visiting for old quebec city I would personally choose something within old quebec city next time. I decided on the buffet for breakfast which I thought was a little overpriced. Staff on checkout were quick and efficient and very friendly. Though I had a few minor issues I certainly could not fault the staff as they were very efficient and friendly..

    5
    « Pretty Good »

    Although it's a tad on the expensive side this hotel is worth the extra. The staff are outstanding, extremely helpful and very responsive to requests. The staff is also very bilingual so having poor/little french is not a handicap. The rooms are very clean and well maintained. The restuarant we thought initially was rather pricey but, once we got out into the city we realized that the prices were actually pretty similar to everywhere else. Only negative is that it has valet parking so there is a wait to get your car, 10-15 minutes so you having plan your schedule accordingly

    5
    « Best hotel »

    We stayed here for two nights.The hotel room was very clean and spacious as it was a corner one, on the fourth floor.No problems at all. Staff very accommodating and courteous. A great stay. They gave us a warm welcome with gifts of fruit and water which was a surprise.

    4
    « Clean and friendly »

    Stayed in a 2 queen suite for one night. Pool, hot tub well maintained. Didn't have breakfast there. There is a fitness room but didn't use it. Too short a stay. A little walk to old Quebec...thought it was closer, but it gave us reason to be outdoors. In the heart of Saint Roche. Well organized, valet parking at 24$ a night, all hours. Weather is colder than Montreal, especially in the open space behind Chateau Frontenac. Bring a sweater or jacket! The staff are friendly and speak both English and French.

    2
    « Not worth it »

    This hotel looks like a good value for money at first sight but it's actually not a good deal. The breakfast is overpriced, and parking very expensive. Be careful, it is only a valet parking which makes you loose time as they do not allow you to get your car without calling them. The staff is below average and not very accommodating (except for valet service). The old Quebec is located at a 15/20 min walking distance. There was a lot of works in the surroundings when we came to this hotel May/June 2016. There is other options for a better breakfast nearby. The fitness room is the worst I have ever seen in a hotel. There is much better value for money in the Old Quebec and around this hotel. I would never stay there again.

  • 5
    « Awesome stay at this hotel! »

    We had read great reviews and this hotel did not disappoint! Huge family suite that was spacious enough to sleep our family of 6 The customer service at the front desk was amazing! They took the time to make great recommendations for sightseeing for our family Awesome welcome bags w fruit and water Great cafe and nice pool Good location...we used the #1 bus when the kids were tired or it was rainy otherwise we walked everywhere! We will definitely be back! Loved this hotel and the staff made our stay outstanding!

    5
    « Well Situated »

    Best Western Plus is situated on Rue Saint Joseph and Rue de la Corrone, in the heart of Saint-Roche, a newly reviving quarter of Québec City. A king bed in a room with extra floorspace on the 6th floor/business suites, a room without much of a view but still an excellent choice location/ $510 before taxes for five nights. Bed was comfortable and housekeeping was attentive. Hotel staff was helpful, and restaurant downstairs was excellent for breakfast. Unlike most BestWesterns, breakfast was not included. Free but limited wifi (enough to just get e-mail done, but one enough to stream a movie), also unlike most BestWesterns. Valet parking available for $24/day, pretty much on par for Québec city but add $5 tip every time the car is brought around is customary. Location couldn't be better for an easy walk along Rue St Joseph or over to Église Saint Roch or pubs further along; also a reasonable walk to the Plaines of Abraham and the Old City. Not unhappy.

    5
    « Great place to stay »

    This hotel is lovely -- reasonably priced; close to a number of excellent restaurants; large, recently updated rooms (with lots of outlets to charge our abundance of electronic devices!); top-notch staff; and spotlessly clean (including the pool and hot tub). Also, the coffee shop makes a yummy grilled cheese sandwich! We'll definitely stay here again. One minor complaint: after a long day of touring, we returned to the hotel eager to use the pool... only to find that it had closed early because it had been rented out to a junior high school. Very disappointing.

    5
    « Great place to stay »

    Close enough to the new Quebec and a short walk to the old Quebec. Close to lots of shops and restaurants. The room was clean and tidy and large enough to walk around. On the second floor facing the restaurant and a corridor. Noise was not a factor. The only complaint is that we couldn't open the windows for fresh air and the room was dark even with the lights on. There was no central ceiling lights. Just desk lamps. It always appeared dark. The staff were great especially the girls in reception.

    4
    « HOTEL REVIEW BEST WESTERN »

    Nice hotel and excellent service. Staff very amicable and good service at the bar and for breakfast offering brunch for breakfast. Good valet service and on time. My wife and I would not hesitate to go back to this hotel.

    5
    « Great Summer Stay »

    Stayed in July 2015 for Le Festival d'été de Québec. The weather was perfect. This hotel is in a good location to everything in the city, it is not a close to the "main attractions" but the city itself is very walkable. It is kind of at the bottom of the hill so to speak but if you are okay with walking it is reasonably priced and staff is top notch. The hotel is updated, very clean, great pool and hot tub. The majority of the staff speak both french and english which is extremely helpful. The city itself is almost completely french but as long as you attempt to speak french and are polite to the locals you will do fine! Overall it was a great stay and one of the nicer Best Westerns I've stayed in.

    5
    « Quebec City Excellence »

    An older property updated. Very pleasant staff. Good cuisine, especially at dinner. French language skills by anglophones are supported. Bed very good. The hotel is two blocks from the city bus route which takes one to Vieux Quebec. Twenty minute walk to the railway station, which also is the bus depot.

    5
    « Great for a long weekend »

    For our anniversary, I wanted to go away....not too far from home....a place we never visited. Quebec City was perfect and this Best Western was wonderful. We do not speak a word of French & the staff were so professional, friendly, knowledgeable, helpful, fluent in English & had a sense of humor. We could not have had a better time in this City. The hotel is away from all the typical tourist shops but there were many stores & restaurants,. We did a lot of walking, public transportation and 1 tour. You do not need a car in QC. The room was very comfortable, modern & clean. We stayed on the side away from location construction. BRAVO to this hotel & staff.

    4
    « A pleasant stay »

    The room was clean, spacious and modern. The hotel has good amenities including a fridge in the room and free Wi-Fi. The bathroom was nice with a good shower. There is also a nice, small bar on the ground floor with friendly staff. The hotel is well located with the old town a 15 minute walk or short bus ride away. We stayed four nights and enjoyed our stay in Quebec City and in the hotel. We felt there was room for improvement with the breakfast. Very average buffet and the coffee was room temperature. I would recommend this hotel but perhaps grab breakfast in town.

    4
    « Good location - Friendly staff »

    The staff was very friendly all around, the room was clean. Overall it was pretty quiet, though we could hear our neighbours and their conversation very clearly at 1am, this seemed to not occur at any other time. The only oddity to us was that our room window faced an indoor hallway and the restaurant below. It took us a while to find the hidden blinds which we had closed the entire time. The interior of the room was visible from the hallway (we checked), so if we returned we would likely request a room with a window to outside, not inside the hotel. The food in the restaurant is very good, we had both dinner and breakfast. They use real maple syrup which was a nice change from most chain hotels. The valet service was quick and easy. If we come back to QC we would likely stay here again.

  • 4
    « great location free wifi nice pool »

    Only thing that would've made it better would be free breakfast! comfortable bed. nice mini fridge in room. Took bus 80 from airport and it dropped us 4blocks from hotel. Only important thing to note here is that you have to walk 20minutes from airport to reach city bus stop. Why there isn't a bus that goes all way to airport is odd. Recommend stopping by info desk at aiport for helpful map, and then at "Uniprix" near bus stop to buy bus pas if you don't have exact change for bus.

    5
    « good hotel downtown Quebec city »

    Good staff very polite. The people were very polite every time to talk to them. The room are pretty. The main challenge is to get to parking and pick up your car. The street were under construction so it was a bit quiet around. I have to drop my car at the corner of the street then next day walk 2 minutes to pick it up. The WIFI was not good at all I sent a note to the manager. I could not use it. I guess there is a bar. I could barely see something in the glass but it was closed. The location is close to grande allée street, close to most highways without the noise attached to. So it is very easy to leave Quebec city from this spot. Close to attraction spots but a bit insulated. Good for business trip.

    4
    « Lovely »

    We had a very nice stay, the room is beautiful and updated. The hot tub was great after walking the city all day. The staff was pleasant and helpful. The parking is 24 dollars but compared to any other city parking it is quite reasonable.

    5
    « Wonderful staff and hotel »

    Excellent stay. Staff made me feel welcome from arrival to departure -were extremely polite, courteous and professional. Room was clean with superior bed, bedding and furnishings. I would recommend this hotel as it is a very great value.

    4
    « Family stay for three nights »

    We checked into the hotel at 0200 hours, front desk staff were friendly and provided us with free fresh fruit, cereal bars and cookies for the kids. Parking is valet only at an additional cost of $24.00 a day. At the time of check in it was a challenge to find a place to unload our car as the main enterance, is on a one way street, with a portion of the road blocked off due to construction across the street. Our room and bathroom were clean. Plenty of hot water and good water pressure; however, the water is hard. Beds were comfortable and even though the hotel was busy we were not disturbed by the noise of others.

    4
    « A good experience for a one night stay »

    My wife, daughter and I spent a pleasant stay in this establishment. The front desk staff were excellent and whilst the parking has been commented on elsewhere, we read the terms and knew of it in advance so "no problemo". All-in-all, very good and we would stay here again should we revisit Quebec.

    4
    « short visit »

    We recently booked 3 rooms and stayed for 2 nights - the location and rooms were good, the breakfast buffet that was included in the price was excellent. The dinner however was horrible - not worth the wait or the money. We waited 2 hours and spent over $250 for burgers, salad and a some pasta. We probably could have gotten much better food and pay less if we had gone elsewhere. In addition, parking was overprice especially when the lot was right next to the hotel.

    2
    « Very nice hotel...play on words in parking advertisement on booking sites. »

    Everything was great...except for the price of parking. I have never in my life paid that much for hotel parking. I know we were told it wasn't mandatory, but we are very unfamiliar with the area and spending time searching for legal Street parking or nearby lots was not an option. I booked on hotwire and it said accessible parking. I looked around elsewhere as well and it does say there is a fee for the valet service, but it should be mandatory to advertise the price that is being charged. I would never have booked this hotel knowing the price. The most I've ever paid was $10 per night which was absolutely fine. But $24 + tax per night...completely unacceptable not to advertise that. I booked on hotwire so there was no way for me to call the hotel for information before I booked because it was a blind booking. Once I booked it was too late to cancel. I feel like I was tricked.

    4
    « Beautiful hotel;inconvenient location »

    My small group stayed here 2 nights. The staff, accommodations and breakfasts were superior. However, even though the hotel was over half empty they put us on the side near the construction zone so I woke up at 6:00AM both mornings when the construction started. If you stay here plan on using your own vehicle or plan on spending $10 each way for a taxi to and from Vieux Quebec. We walked it the first morning and it took 44 minutes to get to Vieux Quebec even though it states you are only .8 miles away We may have gotten there in 30 mins had we not slowed down to enjoy the views but it is definitely a long walk!

    5
    « Great value and great staff! »

    The staff was very professional! The location is good! We will go again. Ask for Gilbert at the restaurant;-) The family is welcomed! But parking was to expensive. You can have underground parking in front; in the Bibliothèque Gabrielle-Roy' s building...

  • 3
    « Average hotel, terrible parking situation »

    We had a difficult time finding this hotel as its on a small side street and wasn't well marked. The one way street has a huge pot hole right in front of the entrance. The on street parking just to check in is virtually non-existent. Then they only have valet parking at an expensive $25 per night. It is the only option for parking however as there isn't any local parking nearby. The hotel itself is well cared for. Rooms were relatively clean and quiet, however they are exceedingly small. Our family of 4 were tripping over each other in the room. The pool has a maximum capacity of 10 people so obviously isn't large. We booked online and only paid $89 per night but once you factor in the parking and size of the room it was not worth what we paid. Internet was included and worked quite well.

    5
    « Wonderful stay in Quebec City! »

    My husband and I booked this hotel for three nights and loved it so much that we stayed for another! I have honestly not met a more accommodating and friendly front desk staff than at the Best Western Plus City Centre. When we checked into our hotel room, it smelled of smoke (despite it being a nonsmoking hotel), when we informed the front desk, they apologized immensely (apparently the guest before us was smoking in the bathroom) and insisted on upgrading us to a suite on the business floor. I must have asked a dozen questions of the front desk staff over our stay and they were always extremely friendly and helpful with their responses. They even helped call various places and arrange tours for us as we were worried that our French was not the greatest. The distance to Old Town is not that far and there are plenty of delicious restaurants in the immediate vicinity in case you are there on a cold winter night like we were and did not want to venture too far from the hotel. I honestly can't recommend this hotel enough!

    4
    « Nice but expensive for Parking »

    The staff was wonderful, hotel was clean. It was very easy to walk to old Quebec from this hotel The onsite restaurant was wonderful as had a Gluten Free menu. We ate there 3 times and I did not get sick as I have Celiac Disease. The Front Desk was wonderful with directions and calling Cabs for us. The pool was nice but too busy at times :) The Wi-fi was amazing!

    4
    « Very helpful »

    This hotel doesn't look too good from the outside but the staff was extremely courteous and helpful. This is great value for the price. The only drawback is the lack of parking in the area. I would definite recommend this hotel.

    4
    « Great value, walk to Old Quebec! »

    Stayed here with my wife and 2 young children for 4 days in March 2016. Staff were prompt and courteous as well as the valet service staff who incidentally, are not employees of the hotel. Clean and cosy rooms and good restaurant and great café on location. Staff in both were great! Pool and hot tub are pretty small but okay. The power button on hot tub is not marked. Overall a great value for the price!

    5
    « Very nice hotel and people. »

    All the employees were very helpful and professional.. Very good foodand friendly service at the Bistro. We were a group of 9: 6 adults and 4 kids and we never felt that we were disturbing. On adore le vieux Québec!

    2
    « The parking situation is just a mess »

    Title says it all. Rooms are a little small but that's par for the course for Quebec City. I will admit that we got there a couple of days after a nasty snow storm, and I can understand that, but we asked for help from the valet when we arrived since we couldn't park anywhere to offload and were met with shrugged shoulders and a can't do anything about it. The location is alright, over all service was ok but that first valet interaction made me regret coming to this hotel. I won't be back, it's too much of a hastle to park. We stayed at the Hilton the following night and it was a dream compared to the BW.

    4
    « Work Trip »

    Nice property, friendly staff. good value. only downside was construction across the street Please note i am typingjust to hit the 200 minimum characters needed to submit the review at this poit, I am rambling on for nothing,

    5
    « Surprising experience »

    Have tried at least 10 hotels in Quebec City and if you're looking for quality, friendly staff and overall value, it's # 1. The only drawback is location: although it is close to great restaurants, it is still in an up-and-coming area with a mix of people.

    3
    « One night stay »

    This hotel has a good location. You can walk to many shops and restaurants. Room was clean and comfortable. An average room you would expect in this price range. Desk was helpful in giving us directions to sights. Parking is pretty high priced. If I came back to Quebec I would choose a historic hotel.

  • 4
    « Great Hotel »

    Exceptional staff! We were even asked if we wanted to have them use French so we could practice while we were there! So helpful! Unfortunately there is no free breakfast and you have to pay for parking, so not as cheap as it might look originally.

    5
    « Visiting during Winter Carnaval »

    We visited Quebec during Winter Carnaval and stayed at Best Western Plus on the recommendations of friends. The hotel was great. The room was nice and large and had a fantastic shower (5'x5'). Hotel was convenient to VIA Train station. As we are "walkers", the hotel was not in/beside the Old Town, but a short 15 minute walk and you were there. Hotel was close to restaurants, shopping and facilities of "new" Quebec. Definitely recommend the hotel.

    3
    « Best Western »

    I have stayed at this hotel a couple of times. The bed was very uncomfortable and felt like I was sleeping on a foam mattress laid across a board. When staying at a Best Western Plus I expect to have breakfast included in rates. On check in I was advised that on check in that Best Westerns in Canada do not include breakfast. Parking at the hotel was $24 plus tax a night. I parked on the street for free. Ate in the restaurant on the lower level ordered lasagna and ended up with something that was more like a bowl of chili with a couple of lasagna noodles. Sandwich in the Bistro was good and priced right. carpets were dirty and stained and in bad need of cleaning. When you walked on the carpet it was like walking on sand and salt.

    5
    « Another Excellent Best Western Stay »

    We were welcomed to the hotel and given help finding our way to the Winter Carnival, which was the purpose of the trip. Advice on local restaurants was offered as well. The room was very spacious and quiet, with all amenities in good working order. The attached restaurant served excellent breakfasts at reasonable prices. All employees we interacted with or simply came across were most friendly.

    4
    « Very good Hotel and outstanding service at the front desk. »

    We went there for one night and we enjoyed it so much that we have decided to stay a second night. The reason we decide to stay there again is the hotel have a package that you can buy to go village valcartier and also in their package they give you 50$ discount at the restaurant they have at the hotel plus 2 free buffet breakfast. The staff at the front desk give us an outstanding service, very friendly and social. Will definitely go back. The only down side is they are doing some construction aside the hotel and we were getting waking up by the noise at 7:00am. Hotel is located at a very good place near the old Quebec.

    5
    « Great experience »

    Very pleasant staff, the whole process was fast and well done. Clean room. Very satisfied. We were going to a show at the Centre Videotron and we were happy to see that it was very close, only had to walk a bit, but it's worth it. A charming place, really.

    5
    « Downtown Quebec City Best Wester »

    This is a great hotel, perfectly located in the downtown area. The hotel is large, comfortable and very clean. Parking is a bit of a problem, but the valet service is excellent. If you want a great hotel downtown, near all of the city nightlife, this is the hotel to stay at

    5
    « Best Western City Center Quebec »

    All staff, restaurant, front desk, valet service staff were equally friendly, professional and polite. The easy checkout is very efficient by receiving the checkout by email.Thank you for another great stay.

    4
    « Comfortable stay, good experience »

    We stayed at this hotel for two nights, myself and 3 girlfriends, traveling from Montreal back to NS. The hotel is within walking distance to old Quebec, about 15-20 minutes or so. When we first arrived to the hotel our room had a "wet dog" smell in it... we went down to the front desk and they switched us right away. The room was clean and beds comfortable. The pool and the hot tub are also very nice. The front desk staff were very friendly and helpful, giving us directions and tips on places to eat. There was construction happening on the side of the building at the time so it wasn't the nicest view outside our window, not really an issue with the hotel. There was very little noise so it didn't concern us. Parking wasn't an issue for us either, there is valet parking so they will take care of that for you. Overall we had a great stay. :)

    4
    « Best Western works very well for us »

    We needed a last-minute place to stay in Quebec in order to celebrate New-Year's with friends and family; most places were booked already but we were able to secure an excellent, over-sized room close to most places and the old town for a couple of nights and it worked out very well indeed. Our first night, we were able to walk to a great restaurant just around the corner - on Rue St. Joseph. This area (known as Quartier Saint-Roch) is a culinary hot spot and well worth exploring. The second day/night, we walked to Vieux-Quebec and explored Quartier du Petit Champlain - a memorable experience for sure. The room was clean and the bed was comfortable; the staff were very friendly and helpful in spite of the hustle and bustle associated with New Year's and related outdoor activities. We felt very comfortable here.

  • 5
    « Very enjoyable stay »

    We were thoroughly pleased with our four night stay at this hotel. The room was much bigger than we expected, very clean and well serviced. The reception we had was excellent and friendly, with lots of information and helpful maps, suggestions and 'special offers' received at check-in. The service and food at the restaurants was very good. We were a little disappointed that the hotel is a little distant from the 'Old City' but we used a cab which was not expensive - age limitations excluded any thought of walking - and we would definitely stay here again.

    5
    « Amazing »

    The staff is awesome! everyone have been so friendly, helpful, smiling, knowledgeable. Check in, check out, valet, waiters, everyone. A big thank you for helping us checking in early after my dad surgery. Coffee selection in the room is diversified. I'm still surprised of how clean the room was, its show so much respect for your guests. Can't wait to come back, I'll definitely gonna be a big fan of this hotel. Pool was quiet yay! Oh and I slept like a baby. Great internet connection in the room!

    5
    « Beautiful hotel »

    My cousin and I stayed at the Best Western Plus City Centre/Centre-Ville on a recent trip to Quebec City (October 16-18 2015). My Cousin was visiting from England and we decided to do a trip to Quebec City and picked this hotel after i previously stayed there on a school trip a long time ago. The hotel was the same as a remember. The hotel is very nice, very clean, rooms have plenty of room, and beds were comfy. The staff at the front was very pleasant. There was construction happening across the way but it did not bother at all. There is a restaurant down stairs that offers breakfast that was delicious. There is also a coffee shop attached that we didn't use. We didn't use the pool either. The location was perfect, right in the middle of the shopping strip, however it is a bit of a walk to Old Quebec, but I didn't mind that, just had to dress for the weather (was 5 degrees the day we went). I was very happy with my stay at the Best Western Plus City Centre and If i am ever back in Quebec City, I will stay there again and I recommend it to anyone who is going.

    5
    « Beautiful new look »

    This hotel has undergone some major renovations and it was well worth the hassles. The rooms have been redone, the halls renovated and the reception area looks fantastic. While not in "old Quebec" it is well located to the lower city and easy access to the upper city.

    4
    « Great hotel! »

    You know it will be a great stay when you stay at a Best Western and this one was no exception! The staff were friendly and very helpful. It was close to everything and was a nice walk from the hotel to Old Quebec. Would recommend!

    3
    « Cheap room rates and quite high prices in the Hotels restaurant. »

    I stayed in a room that was easily at the 130 dollar per night level for only 70 dollars. The Hotel had a restaurant in the centre of it that I tried twice. Both times I thought the food fell significantly short of a price tag that was up around 40 dollars for one person. I found that quite disappointing. I had spaghetti and meat sauce that had very little in the way of meat sauce and when you get right down to it-very little in the way of spaghetti also. It was basically a "throw away meal" that cost as much as three course sit down at a place with a chef that knows how to cook very well. That isn't exactly great. The event repeated itself with another dish which was basically done strangely and I was charged what a much better meal would have cost in a place where the janitor wasn't doubling as the cook. Quebec City can be a fairly interesting town-there are plenty of good places to eat around the town and lots of interesting stores to visit. This Hotel is a good deal for travellers as as long as they eat elsewhere. A small cafe in the Hotel did make a decent coffee though. I think that if their restaurant had been better they would have deserved a nine out of ten-with a dysfunctional restaurant they only deserve a five point five out of ten. I slept well but was woken up two nights in a row very late by what sounded like an adult having a tantrum-maybe a waiter didn't like getting less than average tips for food that was less than average. Thats life.

    4
    « Great find! »

    Clean hotel close to all quebec has to offer! Enjoyed our 2 night stay this weekend. Rooms are clean and equipped with a fridge...thanks to the other trip advisor member who mentioned the valet parking being expensive...if you're there on the weekend the parking lot just up the street is $5 bucks per 12 hours we ended up paying $15 instead of the amount the hotel wanted to charge. Overall a good experience!

    5
    « An Experience to Remember! »

    We had the opportunity to stay at this location during the first week of July 2015. The staff at this Best Western were superb! We felt welcomed, and everyone was very accomodating. The front desk staff were very helpful whenever we were seeking suggestions for dinner, directions, or general questions. We had breakfast at the hotel restaurant each morning, and had great conversation with those working. We will return when in Quebec City. Thank you to each of you who were working during our stay. It was suggested that we take the ferry across to have dinner in Levi. During our last night while in Quebec City, we did take the ferry and as we sat on the outdoor patio having dinner, we were able to watch a beautiful sunset, and be present to see Quebec City from afar at night. Breathtaking.

    5
    « A good night's rest »

    In Limoilou, in Québec city, my husband and I wanted to stay the night in the area where we attended a wedding. I wondered why the hotel was qualified as "plus". Well, first of all, the bed wasn't a spring mattress, but rather a memory foam; very comfortable. Then, the shower was practically a room in itself! It was big enough for many people! There was a telephone shower and a large "rain" shower overhead.But the best surprise was the breakfast (served until 11 a.m.) where everything you could possibly want was present! Don't forget the homemade maple sugar sauce on your pancakes! It's a must!

    4
    « Great value »

    The hotel is great value for money. Centrally located. Approximately 1 km from the train, 1km and a bit to to Old Quebec City, and right amongst the shopping precinct. We spent two nights here and thoroughly enjoyed ourselves. The rooms have all the basics, our bathroom as a bit small, but for a hot shower and cofrtabe bed it served its purpose. Don't bother with the flat white from the adjoining Cafe, they still haven't managed the growth from filter to espresso - cold! I would stay here again

  • 5
    « Good Hotel, nice services »

    When we arrived hotel, It was very bad weather. It was very strong snow and cool. The guard was very nice to help us to take the luggage and he got the key to park my car. The first impression is very good. The quality room is good, clean and spacious. The Bistro Cafe, restaurant in ground floor of Hotel was very good. We had a dinner delicious and warming. The food was nice and services quite good. Outside hotel, there are many restaurant with few steps. second day, we easy discovered around. High recommended

    5
    « Good deal, clean spacious rooms »

    I got an amazing deal on Hotwire for this hotel ($42 USD, $53 USD total). The rooms were clean and spacious. The room was arranged different from most hotel rooms with the beds not being paralell. There was not much of a view as my window actually looked out the inside of the hotel. The service was great. The wi-fi was fast.

    5
    « Comfy, friendly and delightful! »

    We spent 3 nights at this hotel, and loved it. The staff at check in was very friendly. The rooms were big, clean and had everything we needed. The beds were very comfortable. I would stay again anytime.

    5
    « Excellent stay »

    A fabulous hotel to stay explore the old city and the new. Staff are very helpful and friendly, I couldn't fault any of them and we very much appreciated the small fruit basket on arrival. Handy coffee shop in the foyer and a coffee maker in the clean and spacious room. The construction across the road was of no consequence, we hardly heard a thing. Just a short walk up to the delightful Rue Saint Jean area and then onto the old city. This hotel was perfect for our stay, we would stay again.

    4
    « Reasonable and good hotel »

    Hotel itself was very nice with one Bistro and Coffeehouse within the hotel and the staff was very friendly. The room was average but they had a coffeemaker and had easy to reach electric outlets at the desk, plus free internet. The bad things was the location (in the outskirt of down town) and the parking. You had to deliver the keys to the hotel staff in stead of parking by your self, and they charged around $ 25 a night, which i think is quite stiff, when the room cost $ 90,-

    5
    « perfect for quick business stay »

    if you have to stay in quebec city and do not have time to visit and do not want to deal with lots of tourists, this place is probably the best you can get. very friendly and helpful staff, spacious and clean room, very comfortable bed. my room had probably the best hotel bathroom i've seen in a while - all fixtures were new and easy to use. not the most romatic and not in a gorgeous part of town, but it went beyond what i was expected.

    4
    « Very comfortable room »

    Very well located, very good service and we absolutely loved our room! It was easy to get to the main attractions and my daughter enjoyed the swimming pool. Parking is not easy in that part of the city but the valet service was impeccable.

    5
    « Great location »

    the staff was more than helpful. One of the staff at the reception gave us on point recommendations for restaurants to visit. I believe this guy made our trip great with his tips!! thank you! the rooms are clean. The only downside are the pillows, not comfortable. Dont bother with the pool, was not clean. All in all the hotel was perfect.

    5
    « Exceeded All Expectations »

    I did not have the highest hopes, as I arrived at the Best Western. Immediately, the staff was friendly and helpful. The front desk was eager to suggest restaurants and nightlife spots, which turned out to be great. The room was basic but very clean. The location is an easy walk to the Old Town. Great Value!

    4
    « Good location for buisness trip »

    Nice location hotel in hard of the city Room was very clean modern good setup can easily work a few hours in the office space (that do offer free buisness centre (time on computer and printing) About 20 good restaurant in walking distance of the hotel. The hotel have to restaurant one bistro and coffee-bar place both are ok to good for supper clean nice ambiance But the bistro for breakfast was a big deception when there for buisness meeting with a client and staff keep bugging us to choose something for breakfast (you have choices between buffet or plate menus) they came at least 11 time in one hour and then place was far from full ... We when for the buffet ... Grrr what mistake with taxe and tip 42$ for two and food quality is very average. At that price I expect great breakfast. The hotel staff where great fave efficient Be aware parking is 27$a night!! Will return for quality of room and staff will just find a others parking arrangements and breakfast option

  • 5
    « Great Place to Stay »

    Great place to stay. Great location. Comfortable rooms, well furnished. Nice stall. Good breakfast. Construction across the street makes arrival a little dicey. One in the hotel, all good. Valet parking reasonably priced.

    3
    « If all other hotels are full... »

    This place is not great. Very average in appearance, cleanliness, location... The pool in there is actually disgusting. I was afraid I was going to get some kind of infection after swimming there. Also, at this moment, there is a construction site right beside the hotel, which makes it impossible to park a car and to sleep in the morning. They won't tell you this on the phone or on their website when you book. Overall disappointed and will not go back there anytime soon.

    2
    « Would Have Avoided If Had Known... »

    Am Am not sure how this hotel got its 3,5-4-star rating. True, the room was big. But there was no view (it overlooked the roofed court), and, my God, how dirty it was! I can hardly imagine when the last time the carpet was replaced was. I had white socks on, after a dozen of steps they naturally became greyish. I didn't dare step into the bathtub barefoot? The staff leaves a note on the door that one can fill out and indicate one's preferences for cleaning. I wrote I didn't want any cleaning services at all. Well, it turned out, nobody read those messages (even though, I had filled out the part in French), my room was cleaned? This is minor, my biggest issue was cleanliness? The location, though, was good - only a 20-minute walk to the historic centre.

    4
    « Nice hotel in Quebec City »

    Visited in November - building across the way had major construction going on so beware during the weekdays they are starting their work around 7AM (if you're room faces the worksite you will hear them!) Parking at the hotel is crazy expensive, so park at a nearby parkade and it will be less than half of what you'd pay at the hotel! We paid $10 for the weekend compared to $35 per day at the hotel! Nice room, nice breakfast at the restaurant. Not as close to Old Quebec as we had hoped but it was a 20 minute walk. Some nice restaurants around the hotel too! We would recommend!

    4
    « Water boiler; Self-serve laundry »

    Travelling with young children, I tend to be picky on cleanliness and location. Fortunately, this particular BW passed with flying colours! From friendly front desk staffs, to fantastic Eggs Benedict at their restaurant. However I'm puzzled on why BW would offer (in-room) complementary teas without providing a water boiler. And no, do not even attempt to use water from the coffee maker unless you like your tea tasting like coffee. In order to get a water boiler, BW requires guests to make an extra $15 deposit on the room tab. The deposit will be refunded upon the return of the water boiler to the front desk (which they keep like a precious cargo in a cabinet). This policy clearly needs a review as it doesn't benefit guests; And if you happen to need to do some laundry, don't bother using the "lavoir" that's a block away. It's not clean, doesn't have a change machine, and not all machine works. We had to bring our wet stuff to a better "lavoir" but it's 15 mins (by car) away from BW.

    5
    « BEST WESTERN CITY CENTRE »

    We spent one night at this hotel. Getting there early we were thinking the room would not be ready....but it was. We asked for some suggestions for eateries and the front desk was most helpful there. The room wasn't huge but was more than adequate. Quite enjoyed the comfy chair! We had traveled since 1 a.m. that morning and tired! So a wonderful room to rest in! The hotel staff the whole time was most accomodating!

    3
    « Nice hotel, but lots of construction going on right now »

    The hotel was nice and room was very large. However, there is a lot of construction going on near the hotel right now. According to the front desk, it will probably last several more years. If not for that, I would definitely recommend the hotel.

    5
    « Enjoyed our stay for price »

    We really enjoyed our stay, the staff made our experience, the ned was comfortable and the hotel was very interesting. We would stay here again, nice part of Quebec city and reasonable price. The decor could be updated and the room had a slight smell.

    4
    « Great place at a great price »

    Very clean rooms, the room service ladies are on point. While it's not in the old town, it's only a 10 minute walk. Hotel has a small pool, but the kids loved it. It's also very close to lots of restaurants.

    4
    « Clean, Good location »

    The hotel is in good shape, clean, and modern. Parking is a bummer, but it's like that all over Quebec city. The bar and coffee shop is pretty good. I only wish the pool would be open later. Beds are comfy.

  • 5
    « Grand old place »

    Don't let the exterior fool you on account of the construction across the road. The staff in the hotel is very caring and friendly. Next best thing to being away from home and travelling for business constantly.

    4
    « So glad we booked this hotel inQuebec city »

    This for us was a perfect location. We could easily(for us) walk up the steps to the city or walk around past the Via station and along the port area to climb up to the Citadelle etc. We had a great time in this beautiful city made even better by this hotel with a good large clean room and oh so helpful courteous staff at the front desk (wish I could remember the name of the young lady that checked us in, began with C). The two young valets were also extremely polite and helpful, always with a smile. There was construction going on next door but it didn't impact us. Wouldn't hesitate to stay again and recommend to friends. Thank you!

    5
    « Best time in Quebec City »

    Best Western PLUS City Centre hotel is a diamond in the rough. The location is just outside the busy Old Town area, easy to get to from Old Town, if you are a walker, or hop on a bus - the 800 will take you just 2 blocks from the hotel. The main library is across the street, interesting restaurants, shops to visit all along the way into or out of town. Staff was friendly, there to assist with all you may need. The name Best Western speaks for itself, clean, all amenities provided, comfortable beds & other furnishings, wi-fi.

    4
    « Trip of a lifetime »

    This hotel was amazing. From the reception to the valets, first class service all the way. The staff was very helpful with information when we needed it and more than happy to help out any way they could. Our room was spotless, the bed was one of the most comfortable I have ever slept in at a hotel and the hotel in general was very clean. The restaurants were great, and I can recommend the crepes for breakfast, the sauce they put on them is to die for. This clean, comfortable property made our trip to Quebec City a memorable one

    4
    « Nice stay »

    We enjoyed our stay. Great Customer Service. Staff friendly and helpful with directions. Rooms are clean. Very modern. Bit noisy at the entrance with the construction taking place in front of the hotel.

    4
    « Good value for money »

    Hotel represents good value for money. Although not right in the city center, the latter is easily accessible on foot or by bus. The usual good Best Western standard, with all things you require, including a good restaurant that serves breakfast in buffet style. Spacious rooms, clean. Welcoming information provided by reception staff and concierge.

    3
    « A Hidden surprise !! parking fee of $24+ taxes daily- (mid October) »

    We received a resounding SURPRISE of having to pay for parking added to the already paid bill of $369 for three nights(weekdays!!) to HOTEL. COM....................This parking was quoted as being valet parking which housed our car in one of the two shady looking open lots on their street that had run down homes some under renovation. Under the guise of valet parking they double charged (gouged ??)for parking ... which cost was much less elsewhere in the city,had control of our car,and parked it in an unsupervised,open,gravel area, which forced us to periodically check our car . Both Hotel.com and Best western in QUEBEC, in stratagem caused us an unexpected hit of $83 for 3 nights for parking.It should have been disclosed at the outset in my opinion. Positives..... inside hotel room was good and clean.but our room faced (very narrow street) a run down house under construction.. hotel food places was good but pricey..... Area was ok but hampered by construction..thus dissuaded us from using our car ...lots of food places walking distance and very reasonable.....hotel staff were bi-lingual Quebec-- Communication was mostly very difficult as most Quebecois cannot speak English(universal language) This made our experience much less enjoyable, fortunately to be somewhat redeemed by Quebec's beauty and history. NO---I personally would not visit Quebec again. BTW-- be prepared to park down the street, take all you luggage in after about a 100m walk and then get told you need to pay $24+ for valet parking( ironical isn't it?) Although the hotel was adequate, I am putting this out there as a forewarning; because I don't believe unethical behavior should ever be rewarded with more business. This is about right and wrong - and clearly Parking is a cash grab scheme and is therefore in my opinion indicative of this hotel's and hotel.com's business practices

    4
    « Good place to stay »

    Stayed here for a week in September. The staff are very nice. We had a room on the executive floor which was on a higher floor and quite nice. Couldn't hear the construction noise nearby but we weren't in the room much anyways. I have more of an issue with my husband's snoring. The shower was huge and could probably fit 10 people. I thought their restaurant was so-so but ok for breakfast. The cafe had very good lattes but there is a Starbucks nearby if you are an addict, which I suppose we are. Whatever you do please do not go to the Thai/Vietnamese restaurant across the street. It will turn you off forever if you have never had that type of cuisine. You really don't need a car if you are coming to see Quebec City. We rented one for two days so that we could go see Montmorency Falls, Isle d'Orleans and the King's Trail route. Parking is $24 but we found free parking on the street overnight. It isn't a very long walk to the Old City unless you are in bad shape. There is a grocery store along the way where we bought fruit and beverages. All in all, I would stay at the hotel again.

    3
    « Daylight required »

    Room was quite big with two large comfy beds, however the room was quite dark and gloomy as there was no natural light. The room had a view of the internal atrium which over looked the dining / restaurant area. As the room was an internal room, it was quiet, so no outside road or construction noise heard. There is a big construction site directly at the side of the hotel. The location of the hotel is ok for a 20 min up hill walk to the old Quebec town area. A good location for a couple of good bars and restaurants.

    5
    « City Centre Surprise »

    Our stay at this Best Western Centre-Ville was for one night only however we arrived early in the morning and without hesitation (and no early check in fee) the front desk staff gave us our room on the executive floor with a beautiful view overlooking the Laurentian Mtns. and the new hockey arena in the distance. The room was very modern and clean and had upgraded amenities. The concierge/valet staff were also extremely helpful (to mention Jeff and Rodolphe and a few others) and very knowledgable about Quebec City and the surrounding area. There is construction across the street from the hotel though so the valet parking staff took our car a few blocks away to an area under security surveillance so there was no need to worry. We did not eat in what appeared to be a gourmet restaurant but did have coffee and the largest and best muffins we had ever had in the coffee shop in the hotel off the lobby. It was nice to have this option rather than looking for some place to find coffee. (Note - there was a coffee machine in our room.) Overall, we would stay here again but because it is located in the heart of the business district it is definitely not a place to stay for the faint of heart who wish to make the 40+ minute walk to Old Quebec City. On the plus side however, the double decker tour bus will pick you up in front of the Cathederal only one block from the hotel. Would definitely stay here again on our next trip to Quebec City.

  • 2
    « Construction alert »

    Beware there's a building going up beside the hotel and they start 6am. The noise level is definitely loud enough to wake you up. If you're looking to for a good night sleep, this isn't it. Plus the parking is $24 cad a night. I understand parking can be expensive in tourist areas but there's parking within walking distance (3 min) at half the price. That's quite steep by any standards.

    4
    « Short but sweet »

    My cousin and I stayed at this hotel for two nights, the hotel is close to old Quebec City and the train/bus station which are both within 15-20 minutes walk. We arrived a little earlier than intended so our original room wasn't ready but the guy on the front desk, Jean Pierre, found us another room which we found very comfortable. As we arrived on a Friday, there was no work going on during the two mornings we were at the hotel so I cannot comment on the amount of noise there may potentially be during the week. We ate breakfast at the hotel on our first day, which we both enjoyed and I thought the waiting staff were polite and prompt with their service. All in all we had a rather enjoyable short but pleasant stay at this hotel.

    5
    « Great place to stay! »

    Very helpful and polite staff, comfortable room, great central location, excellent breakfast (Renault was an excellent waiter/server!!!!). We have stayed at this hotel before and will definitely stay at this hotel again.

    2
    « Rip off »

    Booked this hotel for one night over the long weekend through priceline.com and was charged $153 when the bill said $117. Reported this to priceline.com and am still waiting for a refund. Check-in was smooth and received an upgrade which was nice. Valet parking at $25 on an adjacent uncovered lot with gravel, is a ripoff. Found a cheaper option at $12 just around the corner. Room was suitably appointed but was dated. Being in the city centre, the old city is walkable distance which was convenient. The biggest rip off was when we checked out 1.5 hrs late and got slapped $28 as late checkout fees. The fact that we were out all morning at the Citadelle and got stuck in traffic on our way back didn't buy us a reprieve! Their line " We cant help if every guest checks out late!!!" I guess every guest who checks-out late gets a rap on the knuckles!!!!

    4
    « Close to old Quebec City »

    Good location if you are walking; approx 15 min walk from old city. Grocery store within two blocks for snacks and wine. Area under construction and on hotel is on the edge of city centre next to old part of Quebec. Ligne de Rouge/ Red line stop with open top double decker bus on St, Joseph Street, Rue de St Joseph across from St Roch Church. The hotel was very comfortable. we had a room on the executive floor, no view to speak of but at the back so much quieter than the construction side at the front of the hotel. The bar/lounge is small and not very well decorated. Wine list is very small and not the best. Housekeeping staff were excellent and always provided us with fresh towels daily. We choose the green route so our bed was made but sheets were not changed. Free High Speed internet and a complimentary room safe were appreciated.

    4
    « Business trip »

    Excellent room (executive area) - good service. Hotel location within walking distance from train station (10 minutes). Area itself is under construction not much to write home about but it is close to the old city.

    5
    « Excellent customer service »

    Our hotel was located close enough (short cab ride) for easy access to the convention that my husband was attending. Our room was perfect for us - in the rear of the hotel away from construction noise across the street from the entrance (front) of the hotel. The customer service we experienced was superior and wanted to mention two employees that were outstanding - Alexander (helped us many times with suggestions of excellent restaurant choices with much enthusiasm) & Izabel (was a server for breakfast & was always smiling & extremely helpful) - would recommend this hotel highly :)

    4
    « Good Hotel in a neighborhood that is improving, quiet sleep »

    While it is below the hill, the Saint Roch area is constantly improving and there is a free elevator about three blocks away that will take you up the cliff. The hotel is well kept and appointed and offers good service. You will have to pay extra for valet parking ($24 per night) or find your own place to park. The room was excellent, clean and Wifi is included. We found the room offered a great sleep as we rarely heard the faintest sound from outside our room. It is a bit of a walk to the walled part of the city but Quebec is all about walking anyway and if you plan to visit the Saint Roch area anyway this is a good choice. We usually avoid hotel dining but we arrived late the first night and we happily surprised by the excellent service and food in the dining room. There is also an attached Coffee business that has excellent cappuccino.

    5
    « Great stay! ! »

    The hotel is very comfortable. The staff are excellent!! We really enjoyed our stay. The location is convenient but parking is a bit difficult. My advice is to take advantage of the valet service. We dined at the hotel restaurant and were very pleased with our meals. We also used the hotel pool which was very refreshing. I would definitely stay here again.

    5
    « A great stay! »

    I truly enjoyed this hotel. It is located downtown and about a 20 minute walk to old Québec City. The room was clean and spacious. The bed was comfy and the water pressure was very good. There was even a telephone shower, which I really like. There was a keurig and a refrigerator in the room. The staff was very pleasant and always ready and willing to answer questions on places to go, directions, etc. I will definitely return.

  • 4
    « Well located hotel with all the mod cons »

    This hotel is well situated close to the centre of Québec City. The rooms are well decorated, well equipped and very modern and clean. Just one problem - the only parking option really is to use the valet service and I found it very expensive. Given that I had recently stayed in downtown Montréal at a Best Western and the parking was less expensive and also in Rivière-du-Loup where it was included, I found this a bit steep.

    5
    « Convenient stay »

    The hotel is a 15 minute uphill walk from the old city, but is conveniently lcated. It was eht we expect from BW. Nice rooms comfy beds & pleasant service. On site restaurant offered a good breakfast but Table D'Hote for supper was disappointing

    4
    « Very Nice »

    We stayed one night in this hotel. It was a little difficult to get to but once we arrived, found it to be a very nice hotel. The building is a little dated but the room was spacious, very clean and well kept. The beds were comfortable and it was a quiet, restful night. The staff were very helpful and they provide valet parking. Even when we checked out at 7:00 am there was still valet service provided. There was construction in the area but there really was no excess noise to speak of. All in all, it was a very nice evening.

    3
    « OK stay »

    I stayed here for 4 nights in October 2014. The hotel was nice. It is very out dated. But we had a great night sleep and that's all I can ask for. I would return again but would look into other options first!

    4
    « helpful staff, rooms clean and spacious a little dated »

    they are building a new building opposite so a little noisy early on a morning restaurant in hotel a little disappointing, band but has gluten free towels very uncomfortable rooms large, clean and spacious and tv with french and english channels to the old walled town its a 10 min walk but uphill

    5
    « great hotel, a bit far from Old Quebec City »

    We had a great stay at this hotel. The room we had was very spacious (with 2 Queen size beds) including the bathroom. There furnishing was quite generous with extra wide TV. The bedding was luxurious and fluffy, like sleeping on clouds. The staff are very friendly and we were able to check in and have our room ready before noon. It's location is a bit far from Old Quebec City (a good 20 minutes walk). If you're going to walk, take the elevator at Rue de la Couronne and Sainte-Claire. This will save you a bit of walking

    5
    « Great hotel »

    We booked for a one night at this hotel because of the indoor swimming pool and the good price. We are two adults and two babies and we had no problem getting comfortable in the spacious two queen beds' bedroom. The location of the hotel is great and the staff is very friendly. The construction nearby was a bit annoying in the morning, but we weren't planning on staying in our room anyways. We wanted to extend the stay for another night but that was not possible as it was fully booked, so we stayed in a nearby hotel, but came back the next morning to have breakfast at the Best western. The buffet is very good with many choices, and our two year old was admitted at no charge. Also, as I am a neat freak, I admired that the remote control was placed in a bag, stating that it was cleaned from guest to guest (supposedly). The only annoying thing I found is that the lights don't have one key to turn them off all at once, so when we needed to leave the room we had to go and turn off each lamp by itself.

 

Getting to the hotel ...

All directions
·From: The north. Take Highway 73/Laurentien. Laurentien becomes Dorchester Street, turn left on St. Joseph Street, turn left on Couronne and left again on du Roi Street. The main entrance of the Best Western Plus City Centre/Centre-Ville is located on Du Roi, near Couronne Street, across the street from the Quebec City Public Library. ·From: The south. Take Highway 20 (Trans Canada Highway), cross over the bridge Pierre Laporte and follow Henri IV North (73 North). Follow the traffic signs to the exit for the 440 East (Charest Boulevard East). Follow this route to the City Center area. At the CGI Building turn left on Couronne Street and left again on du Roi Street. The main entrance of the...

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