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Best Western Plus Hotel City Centre/Centre-Ville, Québec City

4.0/5  - basé sur 1536 notations.
330 De La Couronne, G1K 6E6, Québec City, Canada - Ver el mapa

Nuestro hotel de Québec ofrece, además de una estratégica ubicación, asequibles tarifas y unos servicios de excepcional calidad. Disfrute de acceso gratuito a Internet y relájese con un baño en nuestra piscina cubierta. Este hotel de Québec le ofrece la mayor comodidad posible durante su estancia de negocios en la ciudad, además de una fantástica ubicación a 15 minutos del casco antiguo e infinidad de atracciones y eventos, proporcionándole un cómodo acceso a sus reuniones de negocios, reuniones familiares, ferias comerciales y principales puntos de interés. Los hoteles de Québec son sobradamente conocidos por su magnífica hospitalidad, pero nuestro establecimiento va mucho más allá para proporcionar a los viajeros el servicio y calidad que merecen. Si busca un hotel situado en el centro de Quebec y que esté rodeado por las principales atracciones de la provincia, nuestro establecimiento es la elección perfecta para usted. El Videotron Center y la terminal de cruceros se encuentran a poca distancia en auto de nuestro hotel. Si se encuentra realizando una escala en nuestra ciudad y desea disfrutar de una estancia en una cómoda y amplia habitación, nuestro hotel de Québec es lo que está buscando. Nuestro hotel se encuentra a solamente unos minutos del centro de convenciones de Quebec si es que se encuentra aquí para asistir a una feria comercial. Con una excelente ubicación junto a la estación de ferrocarril y autobús, podrá utilizar cómodamente el transporte público. Nuestro hotel de Québec tiene el firme compromiso de convertir su estancia en una experiencia lo más agradable posible. Los viajeros de negocios disfrutarán de Internet gratuito, así como de llamadas locales gratuitas. Disfrute de un cómodo acceso a las principales empresas de la zona como Ubisoft, CGI, Le Soleil y muchas más. Nuestra excelente ubicación en el centro de la ciudad, le permite acceder a todos los puntos de interés con total comodidad. Nuestro hotel de Québec admite mascotas y comprende a la perfección que para que unas vacaciones sean verdaderamente perfectas es necesario que incluyan a todos los miembros de la familia. Los afiliados al programa Best Western Reward y los miembros de la CAA/AAA se sentirán como en casa. Nuestro hotel cuenta con certificación ecológica y ofrece un reducido nivel de emisiones de carbono. Promociones y paquetes con disponibilidad limitada para nuestros huéspedes. ¿Hay algo más que podamos hacer para proporcionarle una agradable estancia? Simplemente comuníquelo a nuestro personal. Realice hoy mismo su reserva en el Best Western Plus® City Centre/Centre-Ville y disfrute de las mejores tarifas. Le agradecemos su interés en los hoteles Best Western.

Best Western Plus

Hotel City Centre/Centre-Ville

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Los puntos fuertes del hotel

  • Piscina climatizada
    Piscina climatizada
  • Aire acondicionado
    Aire acondicionado
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Seguro
    Seguro
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
GreenLeader Gold
 
Basado en la opinión de 1538 huéspedes
NOTA EMITIDA
Excelente
487
Muy bueno
712
Normal
241
Malo
69
Pésimo
29
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
183
De negocios De negocios
162
En familia En familia
474
En pareja En pareja
564
En solitario En solitario
62
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Buen hotel cerca del centro"

4
07/07/2018

Buen hotel, situado cerca del centro histórico. Se puede llegar dando un paseo aprovechando un ascensor gratuito. Las habitaciones son amplias y confortables. Una pequeña piscina te permite refrescarte tras un día caminando por la ciudad. Los precios son elevados considerando que no incluyen aparcamiento ni desayuno. Ofrecen servicio de valet parking aprovechando el parking subterráneo del edificio de enfrente. Es una solución cómoda pero algo cara. Para desayunar una opción económica es el Café In en el que hay descuento para clientes alojados en el hotel. Personal muy amable y eficiente

JPierreGagne, Responsable des relations clients en Best Western Plus City Centre/Centre-Ville, respondió a esta opinión
Dear jpardomo, thank you for filing such a detailed account of your stay at our hotel with heated indoor pool in downtown Quebec City. First, I would like to apologize for lacking the proper knowledge of the Spanish language to answer your review professionally in the tongue in which it was originally written. Then, back to the content of your review, all our visitors do have access to our heated indoor pool, located in on the ground floor right next to the front office, as well as its adjacent exercise room, every day between 7:00Am and 10:00Pm with the last hour of operation reserved for adults. Concerning the rates, they follow the laws of demand and supply as it is the case for the vast majority of other downtown locations, with plenty of promotions available on every channels, including via our partners such as Booking.com and Expedia. Although it is accurate to say that it is unfortunately impossible to include parking with your reservation, it is possible to do so for the breakfast, but only when the reservation is made through our website, with our front office personnel over the phone or via the Best Western central of reservations. This will entitles you to a complete breakfast at our restaurant, Bistro l e 330, either as an “a la carte” menu or an American Buffet. If ever your reservation does not comes with breakfast and if you might just want to start your day with a light snack, the hotel's coffee shop Café In does have some fresh croissants and pastries, tasty breakfast sandwiches, smoothies and of course freshly grinded coffee beans coming from the world's best producers and brewed to perfection by our team of professional baristas. Well, once again thank you for this complete review of your stay at our hotel with heated indoor pool in downtown Quebec City, hoping to see you back in the near future. Best regards!

"Recomendable hotel en Québec"

4
22/01/2018

Muy buen hotel, habitación de tamaño regular (nos tocó la 322 que tenía ventana al exterior, no se si me gustarían las que tienen ventanas hacia el interior). La piscina estaba bien de tamaño pero el agua estaba un poco fría para nuestro gusto, igualmente a los niños eso no les importó nada.

JeanPGagne, Responsable des relations clients en Best Western Plus City Centre/Centre-Ville, respondió a esta opinión
Dear Sebastián Q, thank you for this great review of your stay at our hotel with indoor pool in downtown Quebec City. On that regard, our indoor pool is indeed ideal to enjoy a relaxing time, whether it is with your entire family or alone, as you will find long chairs, sofas and other seating area along with the pool itself and a gym with diverse fitness equipment. This facility is opened every day between 7:00Am and 10:00Pm with the last hour of operation reserved for adults only. As for the temperature of the pool itself, we keep it between 80 and 83 degrees Fahrenheit at all times and we keep an attentive eye on the managing system as it was recently remade, along with the pool's floor, just a few weeks ago. On a different topic, we do have rooms with views inside or outside, with the inside ones being usually quieter than the others while of course missing a bit of sunlight. So then, the only thing is to thank you for this great review of your stay at our hotel with heated indoor pool in downtown Quebec City, looking forward to see you back on your next journey to our beautiful town. Best regards!

"Excelente servicio, instalaciones y ubicación"

5
30/12/2017

El hotel se encuentra a 7 minutos del centro de viejo Quebec en auto. El personal profesional y con el extra en atención, buena actitud y servicio! La habitación cómoda. Tener el bar y una piscina para relajarse es excelente. Regresaremos!

JeanPGagne, Guest Relations Manager en Best Western Plus City Centre/Centre-Ville, respondió a esta opinión
Dear Michelle B, thank you very much for these good words on your experience at our hotel within walking distance to the Old Quebec City. On that particular topic, although it is true that we are just a few minutes driving from the center of the historical part of town, we do not really think driving there is the most convenient option due to the fact that the streets are quite narrow and too often one way, which can get confusing and unpleasant for visitors. If you do not have any health problems that would prevent you from walking a little, and of course if the weather is cooperating, we strongly recommend strolling up to the Old City. A 15 minute walk is all it takes to reach the main gateway through the fortification surrounding the main touristic area, up Cote D'Abraham and Avenue Honoré-Mercier that ends at the Parliament building. From there, most of points of interest are within easy reach like the battlefield park on Plains of Abraham, the Observatory, the Citadel, Artillery Park and the famous Chateau Frontenac along with museums and other famous attractions our UNESCO's World Heritage site is known for. Our personnel, which you commended in your review, will be happy to help you with some useful tips about every location you may want to see, so do not hesitate to ask for their assistance at any time. To conclude, I would like to apologize for having to respond to this review in English and not in Spanish, as my knowledge of the latter is way insufficient to provide a professional answer. So, once again dear Michelle B, thank you for this review of your stay at our hotel within walking distance to the Old Quebec City, we look forward to welcome you back on your next visit. Best regards!

"Buen hotel"

4
10/08/2017

Hotel muy adecuado aunque algo caro para los estandares españoles pero no para Canada, está limpio, el personal muy amable, el desayuno no lo sé porque no estaba incluido y las camas muy confortables, Hay personal que habla español.El wiffi funcionaba muy bién y la ubicación es estupenda. Sin duda repetiría. Quiza la piscina es muy pequeña y no tiene ducha para antes de entrar en la piscina, eso no me gusto.

JeanPGagne, Responsable des relations clients en Best Western Plus City Centre/Centre-Ville, respondió a esta opinión
Dear CarmenNules, thank you for this review of your stay at our hotel with free high speed WIFI connection. At first, I would like to apologize for not being able to answer your in Spanish, as my knowledge of this language is not sufficient enough to provide a legible response. Then, I am glad that you were able to benefit from our free high-speed WIFI connection available all across our property, one of the many features our hotel offers to our valued guests. Other features available to our clientele are 40' HDTV with over 40 channels both in French and English and pay-per-view movies, Keurig K-cup coffee makers with an unlimited supply of coffee or green tea, In-room safe and of course, a heated indoor pool a Jacuzzi and a gym. Concerning the pool, we are planning major renovations this coming fall and comments such as yours will definitely be taken into account when deciding what to add to our lovely pool area. To conclude, I would like to mention that although breakfast cannot be included when booking through 3rd party websites, room packages that includes the morning meal can be purchased via the Best Western Central of reservation, through our website or by contacting us directly on our toll free line. So once again, thank you for your comments on our hotel with free high speed WIFI connection, wishing that you will stay with us again on your next travel to our beautiful city. Best regards!

"Buena eleccion."

5
13/06/2017

El hotel esta muy bien situado, se puede acceder a la zona del viejo Quebec, caminando. Las instalaciones son impecables incluido las habitaciones que son amplias, comodas, bien decoradas y muy limpias. El personal es amable y muy profesional. Cuentan con servicio de valet parking por 25 dolares el dia. Alrededor hay varios restaurantes y esta situado sobre una zona peatonal DESAFORTUNADAMENTE NO FUNCIONO EL AIRE ACONDICIONADO DURANTE TODA LA ESTANCIA PESE A QUE EN 6 OCASIONES SE REPORTO

JeanPGagne, Responsable des relations clients en Best Western Plus City Centre/Centre-Ville, respondió a esta opinión
Dear MaricarmenEra, thank you for your review of your stay at our hotel with valet service in Quebec City Centre. First and foremost, I would like to apologize for my lack of knowledge in Spanish, which prevents me from answering your comment in the language in which it was originally written. Second, I am glad that you found our facilities to be spacious, clean and well decorated, as stated in your review and which we are proud to offer to all our customers. All our two queens size bed rooms are spacious enough to comfortably accommodate up to 5 adults in a classic and welcoming décor that also includes a variety of useful amenities. One concern I have though is the fact that you mention that the cooling unit did not work throughout your stay, despite reporting the issue several times. This is a highly concerning claim, as the comfort of our guests is something we take very seriously and for which we have a vast array of option available to them in order to correct any such situation. I apologize for this lack of consideration that is totally opposite to our policies and practices in regards to guest service. To conclude, thank you for including in your comment a mention of our valet service, which is a feature that allows you to leave your vehicle in the caring hand of our valet attendants, who will fetch your car and leave it in front of our front door, as many time as you wish, just for 25.00$ plus taxes per night. So again, thank you for commenting on your stay at our hotel with valet service in downtown Quebec City, wishing that you will be back among us on your next trip to our beautiful City. Best regards!

"Buena opción!"

4
12/06/2017

Tienes que caminar un poco para llegar al viejo Quebec. Si vas con niños mayores de 6 está excelente, pues esa zona está cómoda y vale la pena visitar la biblioteca y los restaurantes y cafés a pasos del Hotel. Si vas con niños pequeños o adultos mayores buscar uno que esté dentro de Quebec viejo ya que es muy cansado subir.

JeanPGagne, Responsable des relations clients en Best Western Plus City Centre/Centre-Ville, respondió a esta opinión
Dear Vicente L, I am delighted that you took some time to express your opinion regarding your stay at our comfortable hotel in downtown Quebec City. I would like to apologize though for not been able to provide a professional answer in Spanish, my knowledge of this language does not allow me to do so. To begin, I would like to bring some precision on your comment regarding our proximity to Old Quebec. True enough, we are just a few minutes walking distance from the walls of the historical quarters, 15 minutes to be exact, but also true is the presence of the hill between our locations and the fortified city. Although it is accurate to say that young child and elderly visitors might have a hard time climbing that hill, choosing a hotel in the upper-part of is not necessary. Public transportation such as city busses or even guided bus tours are available right next to our establishment and will allow you to reach the top of the plateau without any efforts. Inquire through our front desk agents for details regarding those public transportation, they will be thrilled to help you choose and even book the most efficient way to go around town. So again, thank you for commenting on your stay at our comfortable hotel in downtown Quebec City. We hope you will decide to stay with us again during your next trip to beautiful Quebec City, l'Accent d'Amérique. Best regards!

"Excelente pero sin microondas."

4
03/06/2017

Impecable hotel, pero no volveremos a elejirlo por la falta de microondas. Tiene cafetera expresó, impecable cama y decoración. Pero no poseer microondas ni ningún opcional para calentar nuestro almuerzo o cena fue un problema.

JeanPGagne, Responsable des relations clients en Best Western Plus City Centre/Centre-Ville, respondió a esta opinión
Dear DanySan, I am glad that you filled this review of your stay with us, but I am sorry to learn that you will not be coming back due to the lack of microwave in our rooms. I would like to mention that it is possible for our guests to rent microwaves at a minimal cost and have it delivered to their room in no time. At the cost of 8.00$ plus taxes for 1 night and 7.00$ plus taxes per night for 2 nights and more, it may come in handy when you need to have a meal warmed up or for the baby's milk to reach the required temperature. I would also add that the coffee machines present in all our rooms are unfortunately not espresso but Keurig K-Cup machines that will give you a perfectly brewed coffee every time. In all, I am happy that you allowed me to give those precisions about our property to every TripAdvisor users, and I truly hope that it helped convince you to come back and stay with us in the future. Best regards!

"Estadía muy agradable"

5
18/05/2017

La estadía en el hotel muy agradable, todo resulto como esperábamos, buena atención de los empleados, hotel cerca del centro, con buenos restaurantes cerca para desayunar , comer o cenar, camas de buen tamaño y cómodas, baño limpio, con gusto regresaríamos al hotel.

JeanPGagne, Responsable des relations clients en Best Western Plus City Centre/Centre-Ville, respondió a esta opinión
Dear Alicia V, we are grateful that you took some time to share your appreciation of your stay at our hotel near activities to do in Quebec City. I must apologize for not been able to answer your review in Spanish, as my knowledge of that language does not allow me to provide a professional answer. First, although you are right that there are a lot of great restaurants near the hotel, ours is equally good and offer high quality, delicious meals both whether for breakfast or dinner. Start your day with a complete breakfast at Bistro le 330, located in the hotel's atrium and open every weekdays from 7:00Am to 11:00Am and until 12:00Pm on weekends or end it with a dish from our North American Bistro-style menu, served every evening between 5:00Pm and 10:00Pm. Otherwise, you actually mentioned two aspects of our product that we try to emphasize in order to always offer a great experience to our guests; room cleanliness and comfort. For comfort, we use high quality product in all our rooms such as natural memory foam mattresses, extra soft triple sheets linen, Keurig Coffee maker and high-end bath and hygiene products. As for optimum cleanliness, your room will be serviced every day, unless otherwise instructed by you and you can also customize the cleaning service in order to serviced only what is required. To conclude, thank you again for filing this flattering review of your trip to our hotel near activities to do in Quebec City, hoping that you will be staying with us once more on your next visit. Best regards!

"Buen hotel, falta mejorar aseo"

3
16/04/2017

Lo bueno: ubicación, personal amable y eficiente y las habitaciones son amplias y cómodas. Lo malo: El servicio de limpieza a las habitaciones no es el mejor, la hielera estaba sucia, se ve que no pasan la aspiradora y en general medio tienden las camas, el sofá-cama está viejo y en mal estado!

JeanPGagne, Responsable des relations clients en Best Western Plus City Centre/Centre-Ville, respondió a esta opinión
Dear Remita2, we are thankful for this review of your experience at our hotel near historical sites in Quebec City. First of all, I apologize for not been able to answer your comment in Spanish, as my knowledge of that language does not allow for a professional response. Then, I am sorry that the room cleanliness was not up to your expectation, and seemingly not up to our high standards either. We dearly value our guests' comfort and rest assured that we have already put measures in place in order to correct the situation, especially the problem you point-out in regards to the mini-refrigerator and the furniture in which it is placed. Also worth mentioning is your comment on the poor quality of the sofa-bed, as this issue have already been addressed and that it will be resolved in the very near future. To conclude, may I join my voice to those of my colleague to express our gratitude for publishing this review to the benefit of all Tripadvisor users, hoping that we will have the pleasure to welcome you back at our hotel near historical sites in Quebec City on your next visit to our beautiful town. Saludos cordials, Jean-Pierre Gagné – Hospitality and Guest Experience Manager

"Excelente relacion calidad precio"

5
28/09/2016

La atención es excelente, tienen personal que hable muy bien español, las habitaciones son muy amplias y las camas comodas. Se encuentra ubicado a 15 minutos caminando del centro viejo de Quebec, pero hay que tener en cuenta que el camino es en subida. Hay varios restaurantes abiertos hasta las 9 o 10 de la noche (tener en cuenta que los lunes cierran a las 9), a solo un par de cuadras del hotel. Yo volvería a hospedarme alli.

JeanPGagne, Guest Relations Manager en Best Western Plus City Centre/Centre-Ville, respondió a esta opinión
Dear Lorena D, I wish to thank you for writing such a complete and flattering comment regarding your last stay with us. We are always open to know about things you did not like, as it gives us the opportunity to improve, but having such great compliments is also always welcome. I do wish to apologize that I am not able to answer your review in Spanish. First of all, several members of our staff do speak Spanish, although it is not a prerequisite when we hire personnel as much as having a good level of English and French. Here at Best Western Plus City Centre, one of our top priority is the quality and efficiency of the service we are providing, and I am glad that it impacted your stay in a good way. Front desk employees are at your disposal 24 hours a day, 7 days a week, to answer any questions or demands you may have while staying with us, so please do not hesitate to reach out to them. Second, our rooms are all equipped with mattresses made of natural memory foam mattresses from Essentia, which is sure to enhance your sleep quality, therefore your experience as well. They are offered in either queen or king size, so no lack of space to rest. Thirdly, our hotel is indeed ideally located in the heart of Quartier Nouvo Saint-Roch, the new place to visit in Québec, with its multitude of original restaurants, bars and pubs that offers a variety of different experiences, and micro-brewery, where you can learn from the best Brew masters about the process of creating beers and, of course taste the final product. With that said, if you are more looking for the most visited place in Québec City, you won't have any problem reaching the Old Québec walking, as we are located only 1.3Km from the main entrance to the touristic centre, even if, as you noted in your comment, it is an uphill walk. Feel a bit tired for an uphill walk, but still wish to reach the attraction of Old Québec on your own, without having to take your car or public transportation, here is the best solution: Just one block south of our property, is Saint-Joseph street, which you will take going east until the end, then head for the hand-painted highway pylon you see on your right. From there, go underneath the Dufferin highway and continue towards Gare du Palais, and then reach the farmer's market, Marche du Vieux-Port, and stop to check on the multitude of local product you can find inside. From there, you may walk the boardwalk alongside Bassin Louise, all the way to the entrance of the oldest part of town, Quartier Petit-Champlain. Pass the agora, an outdoor show venue, then the cruise terminal, to reach Place Royale, the founding place of our city. If you still want to reach the top of the hill, take the Funicular, which will bring you right up that hill, next to the famous Château Frontenac, the most photographed hotel in the world. Once again Dear Lorena D, thank you so very much for this detailed review, and we would be honored to welcome you back on your next trip to Québec City. Best regards. Jean-Pierre Gagné – Hospitality and Guest Experience Manager.

"Buen hotel"

4
12/08/2016

Las instalaciones son lindas, nada lujoso pero es un buen hotel con habitaciones y camas cómodas. La ubicación está un poco alejada del centro, pero por el precio está bien. Hay transporte público cerca, de todas maneras en 20 minutos se llega al centro caminando (tener en cuenta que el camino es cuesta arriba).

Genevieve_Hebert123, Guest Relations Manager en Best Western Plus City Centre/Centre-Ville, respondió a esta opinión
Dear anitaortiz, we wish to thank you for posting a positive review of your recent stay at our property. I first and foremost wish to apologize for not been capable of asnwering your review in spanish. Here at the Best western Plus Centre-ville, we take great pride in providing quality service and comfort to our guest, and I am glad that our effort were up to your expectations. Our property is, indeed, located in an ideal area of quebec city, despite having a construction site across the street from the hotel: not in the the crowded touristic area, but still within easy walking distance from all the Quebec city's major touristic attractions. And although, as you mentioned, we are in the lower part of Downtown Quebec, the uphill walk can be avoided by walking towards the public market, via rue Saint-André or Saint-Paul, and then use the funiculaire, the scenic elevator, to reach the upper part, right next to the château Frontenac and Terrasse Dufferin. However, If ever your legs are feeling a bit tired of walking through our beautifull city, public transporttion (buses) are another convenient way to go around town, as many bus routes passes right next to the hotel. Again, thank you for your review, and we hope to welcome you again on your next trip to Québec, l'accent d'Amerique. Best regards! Jean-Pierre Gagne, Hospitality and guest experience manager.

"Cumplió ampliamente con nuestras expectativas!"

4
27/04/2016

Me gustó mucho el hotel, la atención fue excelente todos muy amables y serviciales. Si bien queda a dos km del centro de Old Quebec está ubicado en una parte comercial a mano de todo. La habitación muy buena y el precio también

Genevieve_Hebert123, Responsable des relations clients en Best Western Plus City Centre/Centre-Ville, respondió a esta opinión
Dear Edgardo G., thank you for taking the time to share your comments concerning your stay at the Best Western Plus City Centre Quebec. I appreciate you posted them and share your thoughts with the tripadvisor community! I used the google translate tool in order to understand your comment as I don't understand Spanish, unfortunately. I am happy to read that our hotel exceeded your expectations. We understand that customers have a wide choice of hotels to choose from for the accommodation in the Quebec City area. That is why we focus on maintaining the best price/quality ratio on the market, as well as always providing comfort, cleanliness and service, which are our top priorities. Indeed, our location is near of everything: 1.2km from the entrance of the Old City, 1km from the Train and Bus Station “Gare du Palais”, 2km from the Old Port, 2km from the famous Chateau Frontenac, 3km from the Videotron Centre, etc. All of those main points on interest are accessible by walk, public bus or cheap taxi ride. Indeed, rooms on the upper floors have better views. Now, as mentioned previously in other comments answers, our neighbor, the Place Jacques Cartier, is getting a major make over. A 20 story building, indoor parking and public place is currently under rebuilding. We are actually taking all possible measures, and we have very capable staff present onsite 24/24, 7 days on 7 to ensure our guests the most quiet, enjoyable and comfortable stay possible. To conclude, I want thank you once again. It was a true pleasure to have you stay with us and we hope you will visit us again at the Best Western Plus City Centre Quebec the next time you are in Québec City. Hasta la próxima! Geneviève Hébert, Quality Product & Guest Service Manager

"Best Western Plus Quebec"

4
27/03/2016

Muy buena relación calidad-precio. Personal extremadamente atento y amable. Buena conexión a internet. Buena situación geográfica. Suficientemente céntrico como para caminar al centro histórico y bien conectado con la RTC.

Genevieve_Hebert123, Responsable des relations clients en Best Western Plus City Centre/Centre-Ville, respondió a esta opinión
Bonjour! Thank you for this review about your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to post it. I used the google translate tool in order to understand your comments as I don't understand Spanish, unfortunately. We put all our efforts in trying to create this comfortable and calm atmosphere and it is when guests provide us with their feedback that we are able to orientate our work. We understand that customers have a wide choice of hotels to choose from for the accommodation in the Quebec City area. That is why our rates and pricing constantly reflect the current market conditions based on the demanded dates of travel. We are happy to read that you enjoyed our friendly and helpful staff, our free wifi connection as well as our great location near all the attractions. Also, as you may have noticed during your stay, important changes in the urban landscape near the hotel are happening. Indeed, as part of on-going efforts to improve the St-Roch district, revitalizing work is currently underway, including the remodeling of Place Jacques Cartier, the building of a mixed residential and commercial 20 floor tower, the establishment of a new underground parking and the expansion and modernization of the Gabrielle-Roy library. The active phase of the work is Monday through Friday, 7am to 5pm. Consequently, the sound level may be slightly higher during this period. While this is completely out of our control, we would like to apologize for any possible inconvenience. Rest assured that our staff is totally dedicated to making your stay the most enjoyable. It was a real pleasure to have you stay with us and we hope you will visit us again at the Best Western Plus City Centre Quebec the next time you are in Québec City. We look forward to it! Geneviève Hébert, Quality Product & Guest Service Manager

"Muy buen Hotel!"

4
27/12/2015

Tanto el edificio como la habitación me parecieron excelentes. Tiene estacionamiento de pago. Pileta cubierta. La atención del personal impecable. En frente estaban haciendo una obra pero no nos molestó para nada el ruido. Está ubicado exactamente a 2 km del viejo Quebec, pero una de las paradas del bus turístico queda en la esquina.

Genevieve_Hebert123, Responsable des relations clients en BEST WESTERN PLUS City Centre/Centre-Ville, respondió a esta opinión
Hi! Thank you for your great comments concerning your recent stay at the Best Western Plus City Center Quebec. I apologize for not answering you in Portuguese. It is unfortunately beyond my abilities! I used google translate to read your comments. I really appreciate that you took the time to share them with the community. I am glad you enjoyed your stay with us. Your feedback is very much appreciated and I can assure you that we use this information to do everything possible to create an enjoyable experience for each of our guests. I am glad you liked our rooms and our location. I would like to take the opportunity to inform all traveller of important changes in the urban landscape near the hotel. Indeed, as part of on-going efforts to improve the St-Roch district, revitalizing work is currently underway, including the remodeling of Place Jacques Cartier, the building of a mixed residential and commercial 20 floor tower, the establishment of a new underground parking and the expansion and modernization of the Gabrielle-Roy library. The active phase of the work is Monday through Friday, 7am to 5pm. Consequently, the sound level may be slightly higher during this period. While this is completely out of our control, we would like to apologize for any possible inconvenience. Rest assured that our staff is totally dedicated to making your stay the most enjoyable. It was a true pleasure to have you stay with us and we hope you will visit us again the next time you are in Quebec City. Boas festas!

"excelente"

5
02/11/2015

todo muy bien, todo muy en orden, la habitación donde nos quedamos mis compañeros y yo, fue grandiosa, tenía el espacio suficiente, camas muy cómodas, además, toallas suficientes para todos, lo mejor de todo es que está situado en el centro.

Genevieve_Hebert123, Responsable relations clients en BEST WESTERN PLUS City Centre/Centre-Ville, respondió a esta opinión
Bonjour! Merci de nous avoir donné vos commentaires sur votre récent séjour au Best Western Centre-ville Québec. Merci d'avoir pris votre temps en postant vos commentaires. Ils sont appréciés et ils ont été communiquées aux membres de notre équipe. Nous sommes ravis que vous ayez apprécié votre séjour dans notre hôtel. Vos commentaires sur la qualité des produits et services dans l'hôtel ainsi que notre emplacement sont très généreux. Quant à notre situation, en fait, les voyageurs apprécient le fait que nous sommes situés à distance de marche de la plupart des attractions et événements majeurs dans la belle ville de Québec, comme la vieille ville, le Vieux-Port, le terminal de bateaux, la Colline Parlementaire, le Centre des congrès et beaucoup plus! Il a été un plaisir de vous avoir avec nous et nous nous réjouissons d'avoir l'occasion de vous servir à nouveau dans un proche avenir. À bientôt! Joannie Directrice adjointe de l'hébergement

"Excelente Hotel"

5
23/08/2015

La habitación que nos tocó es muy amplia, la ubicación es muy conveniente, la gente de la recepción es muy cordial y nos brindó asistencia en todo momento. Punto saliente: el Hidromasaje de la pisicina

Genevieve_Hebert123, Guest Relations Manager en BEST WESTERN PLUS City Centre/Centre-Ville, respondió a esta opinión
¡Hola! Thank you very much for taking the time to post your comments concerning your recent stay with us at the Best Western Plus City Center. I used the google translate tool to read them as I don't understand Spanish unfortunately. Your feedback is very much appreciated and I can assure you that we use this information to do everything possible to create an enjoyable experience for each of our guests. I am sincerely happy that you enjoyed our pool and hot tub that is surrounded with great hand painted walls, representing the Quebec region. Indeed, it is very relaxing to go before going to sleep after a long day of waking the picturesque streets of OId Quebec! On a different matter, I would like to advise all tripadvisor users that our neighbor is getting a major makeover. In fact, a 20 story building and an underground parking is actually in construction at the Jacques-Cartier Place, promising to become the center stage of downtown Quebec. We are very excited about those great news. We work daily to minimize the construction impact on the high quality of service and sleep we always provide. Of course, noise could be louder from Monday to Friday, 7 am to 5 pm, but we are always available to answer all requests or any concerns you may have. So once again, I thank you for your contribution. It was a true pleasure to have you stay with us and we hope that you will visit us again the next time you are in Quebec City. ¡Hasta la próxima!

"Buen hotel alejado de las atracciones turisticas"

3
09/07/2015

Es un lindo hotel.Pero me ubicaron en una habitacion de planta baja,muy ruidosa. Esta alejado de la muralla y las atracciones turisticas de quebec La habitacion es amplia ,tiene minibar y cafetera..El baño esta bien

Genevieve_Hebert123, Guest Relations Manager en BEST WESTERN PLUS City Centre/Centre-Ville, respondió a esta opinión
Hola! Thank you very much for taking the time to post your comments concerning your recent stay with us at the Best Western Plus City Center. I use the google translate tool to read them as I don't understand Spanish unfortunately. Your feedback is very much appreciated and I can assure you that we use this information to do everything possible to create an enjoyable experience for each of our guests. We are glad that you like the majority of our products and services. On the other hand, we are sorry to read that you thought that the location of your room on the ground floor causes some noise. Actually, we only have 17 rooms located on the ground floor and they are usually greatly appreciated by families that want to be near the indoor pool or by travellers that prefer not to take the elevator. I assure you we do everything possible to ensure that our clients staying on this floor enjoy the same quiet atmosphere that they would being on other floors. We invite TripAdvisor readers to note that it will always be a pleasure for our front desk clerks to note the preferences of our guests concerning the location of their rooms upon reservation or check in. We will always do our best to meet your these requests as far as availability allows us to do so. Also, I would like to advise all tripadvisor users that our neighbor is getting a major makeover. In fact, a 20 story building and an underground parking is actually in construction at the Jacques-Cartier Place, promising to become the center stage of downtown Quebec. We are very excited about those great news. We work daily to minimize the construction impact on the high quality of service and sleep we always provide. Of course, noise could be louder from Monday to Friday, 7 am to 5 pm, but we are always available to answer all requests or any concerns you may have. It was a true pleasure to have you stay with us and we hope that you will visit us again the next time you are in Quebec City. We look forward to it!

"Muy Bueno"

4
29/05/2015

El hotel es realmente hermoso con habitaciones con todas las comodidades y amplias y limpias además de muy bonitas. Tiene un resto y un café realmente de primera. Personal muy atento. Servicio de Valet Parking de 24 dls. El principal problema que reviste es la ubicación que se encuentra alejado de las principales atracciones.

Genevieve_Hebert123, Guest Relations Manager en BEST WESTERN PLUS City Centre/Centre-Ville, respondió a esta opinión
Bonjour! Thank you for this great review about your stay at the Best Western Plus City Centre Quebec. I used google translate tool to read it as I unfortunately don't speak Spanish. Your feedback is very much appreciated and I can assure you that we use this information to do everything possible to always improve ourselves and create enjoyable experiences for each of our guests. We are glad you liked our hotel with its modern equipment, our nice rooms, our great staff and our top coffee shop. According to Google Maps, the walk to reach the walls of the old city is 1.3 kilometers long. Considering the Old City walls are located up a hill from our property, it takes about 15 minutes to reach them from the hotel and less than 10 minutes for the return. However, here are some tips you may want to know! Actually, we do not recommend our guests to visit the city using their car since driving in a city you don't know can be a nightmare for a lot of tourists and also because parking is expensive and hard to find Downtown Quebec City. In fact, a good way to save a few steps and not fight for an expensive parking in the Old part of the city is to take the public transportation for 3.25$ per person or to share a taxi-cab for about 10$ to go, and then walk around and come back to the hotel by walk! Now, as mentioned in previous reviews answers, as well as on our website, we want to make sure that all travelers are informed that our neighbor, the Place Jacques Cartier, is getting a major makeover. In fact, a 20 story building, indoor parking, public place and public library is in complete rebuilding. One of the many project to revitalise the Nouvo St-Roch neighborhood. The construction site is active from Monday to Friday between 7 am and 5 pm. Consequently, the noise level could be greater than normal. We are actually taking all possible measures, and we have very capable staff present onsite 24/24, 7 days on 7 to ensure our guests the most quiet, enjoyable and comfortable stay possible. Again, thank you for your great review. It was a true pleasure to have you stay with us and we look forward to welcome you again at the Best Western Plus City Centre Quebec the next time you are in Quebec City.

"Excelente ubicacion"

4
16/04/2015

Es un buen hotel, limpio, cercano a todo el centro de la ciudad. El encargado de la recepcion nos dio muy buenos consejos, el registro y la salida fueron rapidos; lo recomiendo muchisimo, creo que su ubicacion es lo mejor de todo.

Genevieve_Hebert123, Responsable des relations clients en BEST WESTERN PLUS City Centre/Centre-Ville, respondió a esta opinión
Hola! Thank you very much for taking the time to post your comments concerning your stay with us at the Best Western Plus City Center. I use the google translate tool to read them as I don't understand Spanish unfortunately. Your feedback is very much appreciated and I can assure you that we use this information to do everything possible to create an enjoyable experience for each of our guests. I would like to advise all tripadvisor users that our neighbor is getting a major makeover. In fact, a 20 story building and an underground parking is actually in construction at the Jacques-Cartier Place, promising to become the center stage of downtown Quebec. We are very excited about those great news. We work daily to minimize the construction impact on the high quality of service and sleep we always provide. Of course, noise could be louder from Monday to Friday, 7 am to 5 pm, but we are always available to answer all requests or any concerns you may have. It was a true pleasure to have you stay with us and we hope that you will visit us again the next time you are in Quebec City. We look forward to it!

"Buen hotel"

5
21/09/2014

Esta bien para caminar al centro, si no quieren subir las escaleras(porque el elevador no sirve), pueden caminar por la avenida principal a tres cuadras y llegar muy cerca de la entrada a la muralla, esta cerca la estación del tren y la calle peatonal de los sábados frente a la iglesia que se parece a nuestra señora de París es un buen paseo. Lo recomiendo mucho es limpio y con buena atención, el desayuno es bueno

Marie-Eve C, Guest Relations Manager en BEST WESTERN PLUS City Centre/Centre-Ville, respondió a esta opinión
Hola! Le damos las gracias por darnos sus comentarios sobre su reciente estancia en el Best Western Plus City Centre Quebec. Gracias por dedicar su tiempo en la publicación de sus comentarios, son apreciados se han comunicado a los miembros de nuestro equipo. Estamos encantados de que haya disfrutado de su estancia en nuestro hotel. Ha sido un placer tenerte con nosotros y esperamos tener la oportunidad de servirle otra vez en un futuro próximo. ¡Hasta pronto!