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Best Western Plus Hotel Pleasanton Inn, Pleasanton

3.5/5  - basé sur 344 notations.
5375 Owens Ct, 94588-3336, Pleasanton, United States - See map
Best Western Plus Pleasanton Inn - Hotel Exterior at Night The Best Western Plus Pleasanton Inn is ideally located in the center of Pleasanton. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to Best Western Plus Pleasanton Inn! Dublin, CA hotels are perfectly situated close to the top destinations, and our Pleasanton hotel provides the charm, affordable rates and quality guests deserve. Great customer service is what really makes us stand out. Hotels in Pleasanton, CA are already known for hospitality, but we always go the extra mile. With easy access to San Francisco, Oakland and San Jose, we’re ideally located central to everything. Free Wi-Fi and a free daily continental breakfast sweeten the deal. Start each morning with a buffet of fresh waffles and fruits, cereal and yogurt, 100% Arabica coffee and cold juices. Pleasanton, CA hotels might have a superior location, but we’re equally committed to making your stay with us the best it can be. We’re located close to BART, but you may want to take it easy on the itinerary and sleep in with our luxurious bedding. Quiet, spacious rooms provide the getaway you need, even with a busy schedule. Our Pleasanton hotel is near Valley Care Hospital, so medical patients can easily make their appointments. The Alameda Fairgrounds are minutes away, and that’s always a popular destination during fair season. Hacienda Business Park is a short drive away, which is great news for the many business travelers that stay with us. Workers with The Cooper® Companies, Thoratec Corporation®, Safeway Inc®. and Alameda County Superior Court all depend on us. At our Pleasanton hotel, guests are close to outlet stores and numerous home games. Fans of The San Francisco Giants, the Oakland A’s, the San Francisco 49ers, Oakland Raiders and Golden State Warriors call us their home away from home, and we’re happy to host fans. We’re also located near 580/680 highways for your convenience, and the local Tommy T’s Comedy and Steakhouse is always a sure bet. Book a Best Western Plus Pleasanton Inn room today! Enjoy your stay. Hotel charges an additional $100 credit card approved incidental deposit. Management reserves the right to refuse to provide accommodation to persons less than 21 years of age unless accompanied by a parent. Identification is required at check-in.

Best Western Plus

Hotel Pleasanton Inn

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
based on 344 guest reviews
NOTE ISSUED
Excellent
102
Very Good
114
Average
79
Poor
30
Terrible
19
REFER TO NOTICE
Business Business
114
Couples Couples
78
Family Family
84
Friends getaway Friends getaway
31
Solo travel Solo travel
28
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Business"

5
06/11/2018

This Hotel was Great !!! Starting with the lady at the reception desk which had a beautiful personality. The room was immaculate and the beds were very comfortable. This hotel is in a very good location especially if you like to take a run or walk . Upon check out there was a different lady there and she was Great as well. This is my go to hotel next time I have business in the Bay Area.

"Parking Fiasco"

3
06/11/2018

Stayed at this BW a few weeks ago. Although there is parking on one side of the hotel there is no parking on the front side. Upon unloading and settling in I called the front desk to clarify the parking situation (there were places in front belonging to an event center and a restaurant). This was about 7:30 PM. I was informed that my car would be towed if I parked in those lots. Therefore, I went around behind the hotel and parked along a curb that was not painted any color. The front curb and the corner were painted red. There were also signs on the building stating that the parking were for hotel guests only. At 12:30 AM I got a call front the front desk saying that I was parked in a Fire Lane and I had to move my car immediately. That was bad enough, but the girl on the phone was snippy and rude. The next morning I went to the desk to clarify the parking situation. They said they'd get back to me. Later that day I again went to the Front desk for a clarification. Again, no answer other than I was wrong. This hotel isn't great enough to put up with their rude attitude and poor rooms.

"Disappointing overnight stay"

3
03/10/2018

Fairly basic motel, not BW Plus standard, and very close to freeway. Very pricey for what it is - over $160 dollars poor value. Breakfast perfectly good,however, and plenty of parking. The hotel is well away from the town centre of Pleasanton, which is very nice, and where the best restaurants are,

"Comfortable and clean"

4
01/10/2018

A nice hotel, a little noisy due to close proximity to the freeway, but earplugs are provided.Breakfast is nice - there were some good choices. It would be nice to have flavored creameras all three of us prefer that for our coffee.

"Not a Plus Hotel"

2
25/09/2018

We were very disappointed with the hotel. Was not like any Best Western Plus that we have been in.The only thing comfortable was the Jacuzzi. The beds were terrible. The gym was terrible and very small.

"OK, some issues, wifi not good"

3
22/09/2018

Recent reviews are generally accurate, except for price. This motel is as expensive as the places around it, and we're talking over $200 a night. Place is clean, check-in woman very helpful and friendly, parking is adequate. I requested a room away from the highway, got room 230, and it was quiet. Wifi slightly slow, login was clunky and didn't work in the morning. When I booked online, the website didn't give me a choice of smoking or non-smoking, and they have both. Apparently they're assigned at check-in. This could be a major issue for those checking in last. Also, I booked for two nights but had to leave after one. When I told them at the front desk, I didn't ask if the price would change and the clerk didn't say anything. When I checked out, the price showed as $215 instead of $193. I didn't pursue it, but now I'm wondering if my AAA discount got lost. Overall 3/5. Wifi 2/5. Value 3/5. Overall would have been 5/5 if the internet worked.

"Vacation guest"

3
20/09/2018

The site seemed to be just below a BW Plus designation. Our room was very clean and nice. Maybe even renovated in the last few years. In a major traffic interchange area and was loud outside at times. Motel provided earplugs so must affect all rooms. Staff was very polite and did their job. Breakfast was standard hot fare but was always kept fresh and stocked. Better choices than most motels we have stayed at. My only complaint and probably minor to most guests was the very poor TV signal and picture. We stayed in the room (#320) at nights and we do use the TV. It was a 2013 LG HD TV but still had only a very poor Standard Definition cable signal. It's been many years since I've stayed at any motel without HD TV and never at a BW Plus. The screen aspect was incorrectly set wide and not changeable and all the local channels had static white dots in the picture. Closed Captioning did not work. To me this is totally unacceptable at a BW PLUS in 2018. Staff didn't even understand the concept when I asked but were very nice.

"Reasonable but highway noise - earplugs provided "

3
16/09/2018

It's a really old motel but at the low end of Best Western standards. Highway noise but convenient bedside earplugs made that a non-issue. Clean but old. Nothing comes close at this price . Convenient access to freeway .

"Excellent stay"

1
07/09/2018

The hotel is very clean. The staff is extremely helpful. The bed was comfortable and the shower worked great. The only drawback is parking is limited in the front of the hotel. I recommend this hotel to anyone.

"great weelend"

5
27/08/2018

room was clean and nice, staff was very helpful ,Breakfast had a good choice of different items hot or cold, locations is in a area central for Pleasanton, Dublin area easy right next to ramps for 680 or 580 freeway

Natalie O, Front Office Manager at Best Western Plus Pleasanton Inn, responded to this review
We appreciate your kind feedback and look forward to hosting your stay here once again.

"Convenient and Clean"

5
06/08/2018

It was nice to be close to Bart so we do not have to drink and drive to the stadium. The rooms were very clean and the staff was wonderful.The pool was very clean and the grounds very clean. The breakfast was delicious and we had many options. Plus the internet service worked well for my son.

Natalie O, Front Office Manager at Best Western Plus Pleasanton Inn, responded to this review
We are glad that you and your family enjoyed your stay. We look forward to having you stay with us again soon.

"Great place, great stay, and ok pricing"

5
05/08/2018

This was a good stay for everything that happened. The staff w as s great and very helpful. Could not have asked for a better experience for everything that happened that day and the next. They made it feel like you where home and nothing else was around.

Natalie O, Front Office Manager at Best Western Plus Pleasanton Inn, responded to this review
Please come visit your home away from home soon. We appreciate your positive feed back and are glad we gave you a positive experience.

"Good hotel"

4
15/07/2018

Nice hotel everything was good and service was well helpful the beds were comfortable and the rooms had alot of space. Bathrooms were clean and everything worked so i had no problems the only thing is that the cable was basic and should upgarde

Natalie O, Front Office Manager at Best Western Plus Pleasanton Inn, responded to this review
Thank you for taking the time to review us. We appreciate your feedback. Please stay with us again soon.

"You gave Best Western....a bad name"

2
01/06/2018

Room close to highway....yes, VERY loud if room is on that side. Location was okay, actual hotel seemed worn out. Room was fine, had everything we needed. Breakfast buffet was good, except coffee was empty. Not enough seating. All was fine until a week later when I tried to use my card. I used my card to hold this hotel but paid with another card. When I wanted to pay for another hotel using my card, I found out that this hotel did not release the hold even though I paid with another credit card!!! What hotel keeps a hold on a credit card for 1 whole week?? Is this common? First time I have run into this problem and unfortunately BEST WESTERN is now BAD WESTERN in my book. Never again will I stay at these lower end hotels. They got paid, but would not release the funds on my other card. Unbelievable.

Natalie O, Front Office Manager at Best Western Plus Pleasanton Inn, responded to this review
We appreciate your feed back and are sorry for the prolonged hold on the card, unfortunately pending holds may take longer to fall off depending on the bank, since it is not the same as a charge and refund. If you have any questions or concerns we are more than happy to help.

"Good Value for Area"

4
28/05/2018

This hotel is a very good value for the area. Lobby and room were very clean and nicely decorated. Hotel staff was great, as you would expect for Best Western, and the hotel is located next to a pretty good restaurant and several fast food places. I don't often stay in Pleasanton, but would definitely consider staying here again if business brings me back to this area.

"Pun"

1
20/05/2018

Bad ventilation. Bad cigarette smell in a non-smoking room. Check out Clerk was unconcerned. Which did not impress me especially since I suffer from asthma and I had been hooked up to my inhaler all night.

"Way to close to fwy and busy street"

1
10/05/2018

We looked for several places to stay in Pleasanton and ended up staying at the BW plus. Room price was not cheap but for the 5 nights we booked the price was the best we could find. We were staying in a room on the east side of the building facing the road that leads to the on ramp for the 680 fwy. In the room there were earplugs on the side table, which says it all! The noise from traffic is just terrible. Early in the morning (530ish) commute traffic starts to increase and it's merely impossible to sleep. In addition we had a cooling-truck stay at the parking lot one night running the cooler all night. In the hotel there were staying lots of construction workers who also start working very early in the morning. That may have been a coincidence and no offense to these hard working people but their work schedules and our rest pattern just didn't line up. After our stay we had one more night in Pleasanton at a different hotel, just 300yrds up the road away from the fwy. No issue with noise there as the rooms are much further tucked away from the main road. Sorry BW. Your location is just terrible in Pleasanton.

"Giant Spider"

2
07/05/2018

There are no extra blankets, pillows are very small. There is a big gap under the door where wildlife can get in, there's a hole in the wall under the sink, and multiple gaps in the air conditioning unit. Tonight when we were about to go to bed, I walk into the bathroom and there is a giant spider in there, thank god my husband killed it for me. I have no idea what kind it was but there is currently a bath towel shoved under the door so hopefully no more get in. Breakfast is complimentary and is ok, but nothing to write home about. Front desk staff is friendly, but gets overwhelmed when it's busy. Close to highway so you hear all the cars going by.

"excellent customer service skills"

5
06/05/2018

I have heard some nasty things about this hotel threw other people,I'm so happy that I don't believe everything people tell you. Scott was very nice and made good conversation.Great stay there and will come back again.

"Allways a good Visit"

5
20/04/2018

Hot food always ready in the morning with lots of choices. Very clean rooms and comfortable. If your on budget and still want to enjoy your stay, its the place to go. Close to movies and dinning and in a quite area.

"Nice, Clean Hotel"

5
15/04/2018

Close to shops, restaurants and freeways. You do hear the dull drone of freeway traffic, but it is not bad. The breakfast buffet was nice every morning. On an unrelated note I can't believe I have to type two hundred words for this review to submit.

"Time Saver"

4
12/04/2018

This was our second time staying at this property. We stay here the night before we need to go to San Francisco for early morning medical appointments that we do not want to be late or miss due to traffic. We use the BART to go into the city and this property is a short distance from the BART station. The rooms are clean and comfortable and the staff is always friendly.

"Easter weekend"

1
03/04/2018

The Best Western Plus Pleasanton Inn was a great motel at Best Western standards, including the breakfast service. It was strategically located and a great value with our AARP membership. We always look for Best Western Motels when we travel on business or for family gatherings.

"Motel on the freeway"

2
25/03/2018

Located beside a noisy freeway. Rooms are very dark. Staff was friendly, but I had to ask for my room to cleaned and more than one towel. Light bulb was out in one of the desk lights but even with all lights on still very dark. Did not feel safe in the neighborhood with rooms open to exterior( no interior hallways). People walking audibly past your rooms at all hours.

"Great Stay"

5
23/03/2018

Staff was very courtious and friendly, room was very clean, within walking distance to some restaurants, close to a BART Station, breakfast items were simple and fresh, I would highly reccomend staying here

"Very nice BW"

4
11/03/2018

This hotel is clean and very convenient. Rooms are updated and have all the amenities. In room coffee was not good at all, but downstairs in the breakfast area it's much better. We didn't do the breakfast, but it looked good. This BW is situated right by the freeway and even though the road sounds didn't bother us, they do provide a packet of earplugs just in case. Nice touch. Easy check in/out and friendly employees. I definately recommend.

"Hotel gives you ear plugs"

2
16/02/2018

The hotel is on the highway. It is so noisy, that they give you ear plugs. As a result, the sleep quality is poor. I told my company to remove this hotel from the list of possible hotels in Pleasanton. On the good side, the wifi is okay, and the rooms are clean. I guess you can come if you have a hearing problems.

"Ok for a Night, spring for a better place if you're staying longer than that...."

2
03/02/2018

Reviews are pretty accurate. Hotel was decent. Three coworkers and I stayed here for a week. Phones in the rooms didn't work, my bathtub plug didn't work, my partner had to change rooms because his fire alarm kept randomly going off, we were booked in king rooms and given double queens, people on our floor were smoking outside of their rooms, walls are thin and they give your earplugs for a reason. Breakfast was decent: waffles, bread, scrambled and hardboiled eggs, fruit basket, hot and cold cereal, bacon or sausage, and juice. Overall it wasn't horrible, but I wouldn't stay here for a week again.

"Pleasanton Protocol"

1
21/01/2018

Booked a package (air+hotel+car) through Priceline with a reservation confirmation. The Air and Car portion went without a hitch. Upon arrival at BW the front desk had our paper work right on top like she was ready to go. When she attempted to process the reservation she started having a problem. She tried several times and said the 'card' was not going through. I called Priceline and asked them to contact the desk which they did through the 3rd party reservation company they used. The claim was that the card (not mine the 3rd party company) was not going through? I asked to speak with the manager. The front desk called the manager and after a few minutes she handed the phone to me. I told her I had just flown in after an 8 hour flight and had been in the lobby on the phone for an hour and had a funeral to attend and if she could just put my wife and I in a room tonight they (Priceline and BW) could work it out in the morning. The manager said it was against protocol to do that. I said I understand but with the situation I really didn't have another option. She stuck to her guns and said no and sorry you're stuck in the middle of it but she could not accommodate us unless we wanted to use our own credit card. That was not an option I was willing to deal with and slid the phone back to the desk clerk and stormed out. I called Priceline back and they said they would attempt to try and clear it up. After being on hold for 20 minutes Priceline said BW was unable to complete the reservation. I was booked at La Quinta across the freeway and when we arrived the front desk said welcome here is your room key and we were set. I asked if there was more to it since we had a problem at BW and she said, "No it's a prepaid reservation, they're easy"!... My wife and I laughed as we went to our room. I understand there are rules to be followed but telling a customer sorry for the sake of protocol, in my opinion, is very poor customer service.

"Nice location for my job site"

3
17/01/2018

Check-in and out was nice and quick. Road noise was the real negative. Position of the hotel is too close to the freeway, but very close the job site for which I was staying for. Rooms are average, but very functional. Price is nice for the area.

"Average place"

3
16/01/2018

Pros 1. Close to BART station 2. Many places to eat near by 3. Breakfast was ok Cons 1. Rooms were too small and clumsy 2. As the place is between Auto Mall, it's too dark at night . You may feel unsafe walking out alone 3. Evens the rooms need better lighting . lamps were with too low light lamps. 4. Carpets could have been cleaner

"Truck Parking* Smoking Rooms"

5
08/01/2018

Truck parking is in the cul-de-sac in front of the hotel & is very limited ( 2 trucks maybe)--so call ahead. Appreciated having a smoking room & it was extremely clean. Our room was in the back & you can hear the freeway a bit, but we slept well. They do provide earplugs if needed. Breakfast was great, alot of hot/cold options & fresh fruit & breakfast burritos. We would definitely stay here again!

"Best Western"

4
22/12/2017

This is a nice place. Clean and quiet considering it is next to 580, a busy freeway. All amenities I needed, staff was professional and friendly, rooms were quiet and comfortable,decent coffee and breakfast.

"convenient , breakfast is good"

3
07/12/2017

We stayed here purely because it was close to where we needed to be. On arrival the woman behind reception was busy chatting to a guy who seemed to be there in the evenings just to chat to her. She really wasnt very friendly to us at all, however she was the exception, all the other staff we encountered, breakfast and the cleaners also were very friendly and helpful. The pool really didnt look that clean so we didnt bother, we saw cats drinking out of it at nights! There seemed to be loads of them wandering around. The hotel was quite noisy but it really didnt bother us that much. The room was nice enough and the breakfast was outstanding, really good choice of foods and all tasted lovely.

"OK except for fire alarm"

4
24/11/2017

The facility was conveniently located near the freeway but the noise didn't significantly interfere with our sleep. The staff was efficient, both behind the counter and in the breakfast area. The biggest annoyance was that the fire alarm went off twice while we were getting dressed in the morning. The front desk was responsive and apologetic but couldn't explain what had happened.

"Run don't stay here"

1
23/11/2017

People stomping around all night didn't get any sleep I was here for one night on business. Made my work day extremely long and very exhausting. Also rodents in the walls chewing on this all night. People partying in rooms I continued to call staff and no one did anything. Will never stay here again worst stay ever

"Clean and Affordable"

5
20/11/2017

This hotel was clean, affordable, and had great service. The front desk agent turned the game on for us in the lobby after check out so that we didn't have to go to bar to finish watching it! It is a bit noisy due to the freeway, but earplugs are provided.

"Poor room conditions"

1
16/11/2017

The carpets in our room were wet carpets. There was,no map of the hotel at the front desk. There were no complaint cards in the room or at the front desk. The parking was not big enough. We are unable to park our truck and trailer, there was a container in the way. There was also a large dryer drum taking up parking in the lot. I left a "Do Not Disturb" sign at the front desk and my room was entered anyway. I feel my privacy was invaded. I did not appreciate this.

"Best in the Tri Valley at the price point"

4
11/11/2017

Exceptionally professional staff always makes staying at this property a reassuring experience for the business traveler. Having zero internet problems as compared to some properties that do not utiize a reliable provider is one of the single greatest values when time equals money. Special requests are filled without issue. Very easy on and off access to the 580/680 corridors with a decent variety of quality food offerings within 5 minutes in any direction. Overall safe and secure environment. For the $125/night and under comparatives, it is the best value in the area and exceeds that value when compared to other properties that are priced higher.

"Positive experience"

4
10/11/2017

Nice, clean, and good price. Conveniently located close to the highway, stores and business. Polite and helpful staff. Good breakfast selection. Positive experience. Would stay again as close to family.

"Great staff"

4
27/10/2017

Average hotel overall in terms of room, etc. Very clean, a little small. There was some construction going on, but it didn't effect our stay. I'm going out of my way to post because of the staff: they were very friendly and helpful and as someone who stays at hotels a lot, they made me want to use this one again. I wish I could remember the name of the woman who checked us in, because she was great.

"Looks Like They are Upgrading"

4
26/10/2017

Nice hotel with good parking. It looks like they are doing some upgrading, as there was construction to the stairs, etc. Rooms are clean and breakfast was good. My bed was worn out so sleeping was difficult.

"Great for my needs"

5
23/10/2017

This hotel is convenient for me when visiting family and less expensive than other options in the general area. My room was very clean, and the bed very comfortable. The only problem is the noise from the freeway which I was aware of ahead of time, it's a pretty steady hum. Not sure that any rooms are really better than others in this regard. The hotel provides ear plugs.

"For the price go elsewhere"

2
16/10/2017

Slow check in, not enough staff at check in. Slow to no wifi, bathtub backed up (yuck). Loud music past midnight and every time we called the front desk the call would be picked up then hung up on. There are many other hotels for the same cost with better service.

"They Provide Ear Plugs"

3
11/10/2017

Hotel was clean and location to various areas overall was good. But the actual proximity to a highway made traffic noise unbearable for sleeping. Has a pool, but not enjoyable to view and listen to traffic.

"Great weekend get away"

4
09/10/2017

This location was a great value and well worth it. The staff was very friendly. I only stayed overnight one night, but it was very comfortable. The room was nice and had everything I needed. Breakfast left a bit to be desired, but I did have a waffle with blueberry syrup which was delicious. Overall I probably would go back for a quick weekend get away.

"Very Nice"

5
21/09/2017

I would highly recommend this Best Western. Great location with great extras. I really liked the continuous fan setting on the air conditioner unit. Easy access to downtown Pleasanton for dinner, Enjoyed my stay.

"THE WORST BEST WESTERN I HAVE EVER STAYED"

1
18/09/2017

I HAVE TO BE HONEST WHEN I GAVE MY FEEDBACK the worst stay i have ever been for one night and checked in late as well, flies in the room, heavy smoked as i always requested for a non smoking room, i was coughing all night did get enough rest. conveyed to the guy who checked me in named michael, he just shrugged his shoulders..soo i said alright he won't do anything so here i am THE WORST BW EVER.

"Location for shopping outlets and value for money."

5
14/09/2017

Value for money, including breakfast and no resort fees. Clean rooms, nearby shopping outlets and just 40 minutes away from San Francisco. Friendly staff. Will book Best Western hotels from now on. Quiet neighborhood and safe.

"good beds close to freeway"

4
08/09/2017

Very nice pool, excellent beds, A/C worked perfectly (and it was 112 outside). Just a nice average Best Western. Normal breakfast of waffles, cereals, milk, coffee, juice, etc. They also had eggs and sausage one day and eggs with bacon the second day. I made a breakfast sandwich with the muffins or bagels.

"Very Pleased"

4
05/09/2017

I went to the hotel with my wife for vacations for 10 days. We went there to visit the whole area including San Francisco, Napa and other nearby tourist spots. We choose this hotel for its good location and price. You could think it is too far from San Francisco, but the BART (metro) service is excellent ($6.50 each way). The BART station is 3 blocks away (10 minutes walking) from the hotel, with excellent service to San Francisco from 5AM til midnight. There are restaurants at walking distance and large shopping malls at 10 minutes by car. We got the Clipper card which can be used in the BART, Muni buses, trams and the cable car. We got it at Walmart and recharged it many times at the station. It is very easy to use. We never used our car to go to San Francisco. Public transportation is quite good and allow us to relax and enjoy the California wine without the risk of driving. Room had coffee maker that we didn't use because there was coffee always available at the lobby. Room also has a small fridge and microwave oven. The room was always clean. Breakfast was great including everything from juices to eggs and burritos. Hotel employees were always friendly and helpful.

"Extremely loud, dirty room, rude staff"

1
04/09/2017

GM ignored my email regarding possible room entry violation. Rude unhelpful staff. Proximity to freeway makes the room unbearably loud. Found a birth control pill on my floor upon entry. Plenty other hotels in the area, don't stay here.

"Not worth the cost"

2
25/08/2017

This hotel is very close to the freeway and not sound insulated. Rooms need to be upgraded, décor is dated. Not worth the cost. The breakfast is decent and most of the staff are friendly. Housekeeping needs a bit of work; second day I was there they forgot to refresh the toiletries. They also booked me into a smoking room and I ended up in alternative room with two queens instead of a king bed.

"Perfect stop in the Pleasanton/Dublin area :)"

5
14/08/2017

The Best Western Plus Pleasanton Inn was a perfect stop on a business trip to the Pleasanton/Dublin, CA area. The rooms were fresh and clean and the staff was very helpful when I had accidentally booked a smoking room and am not a smoker. They had a nice continental breakfast with make-your-own waffles, scrambled eggs and bacon, juice, pastries and muffins, yogurt, and even frozen breakfast burritos you could microwave in the lobby or in your room. (Our room had a mini-fridge and a microwave.) If you're a light sleeper, ask for a room on the front side of the hotel. The back side is right next to the freeway, but it honestly didn't bother me or my husband at all. The hotel must've thought about this because they provided free ear plugs. :) Finally, if you've got more than one suitcase, you might want to ask for a ground-floor room. No elevators, but I got my work-out in climbing up to the third floor!

"Good value for area"

4
11/08/2017

We stay at this hotel at least once a year. The personnel and service is very good. The hotel has recently had some upgrades which makes it a good value for the area. The rooms are clean and the addition of a fitness center is a nice touch.

"Lots of Noise"

1
07/08/2017

Location is right off the freeway. Very noisy. How noisy?? They have ear plugs waiting for you on the night stands in the rooms when you check in! Air conditioning unit also very loud when it comes on.

"Very Clean and Comfortable"

5
01/08/2017

Everything was fine. Even though it was very close to the Interstate, the noise wasn't too bad. We were on the front...the back may have been a bit noisier. Like that you can walk to the BART station. Also a couple of restaurants within walking distance.

"My stop in Pleasanton"

4
30/07/2017

This hotel is a pretty good value. Good location, about 45 minutes from San Francisco and 1 1/2 hours from Santa Cruz. The hotel is close to the freeway and also near the BART station. Many good restaurants in Pleasanton, so we had plenty of options for meals. Also, as runners, it was nice to have a park about a mile away that we could run at. Overall, our stay was good. My only complaints are, the internet was slow and the swimming pool was pretty dirty.

"Quick Overnight Stay"

4
15/07/2017

The Hotel was clean and the room and bed were very comfy (lumpy pillows though). The downside was that we were on the back side of the Inn (because we had a pet) and this was on the Fwy side. The room had good windows and was quiet so the Fwy noise really was not an issue. The most noise we had was from running the A/C unit. We stayed in July and it was hot so the A/C was necessary.

"Comfortable"

3
14/07/2017

Clean, comfortable. Friendly service, Quiet inside room despite adjacent to highways.Internet difficult to connect to and inconsistent signal. Small eating area; typical food fare. Pool area lacking privacy. Rate, over $200, was too high for a Best Western motel, especially for this area in the bay area.

"Great Stay. "

5
12/07/2017

I stayed here while in town for a training session, and was very happy with the hotel and the service. The room was VERY clean and well appointed, and the bed was extremely comfortable. The property itself is very well maintained and conveniently laid out. The workout room is small, but very clean and the equipment functions perfectly. The complimentary breakfast was quite tasty. The front desk clerk was EXTREMELY helpful, professional and courteous. She got me exactly the room I wanted, recommended a(perfect) restaurant, told me where to stock up for the evening, etc... very helpful. Pleasanton is going to be a regular stop for me now, and this will be my hotel of choice when I am in town. Keep up the good work.

"A Reasonable Hotel Motel"

4
10/07/2017

I am not for fancy hotel amenities, but my opinion, better than expected for a "Motel". Location was central for my purpose visiting family and friends within the area. Easy access to freeways to get where you want to go.

"Best Value for the price point"

4
08/07/2017

Best attitude from staff and owners that you will find at a BW property. If you secure lodging around the $110/night area, this is a good value. For business in the Tri Valley, exceptionally easy on-easy off Interstate access but beware of commuter traffic times and perhaps use altenative back road options. Improvements and upgrades being made during this stay. Will look forward to any positive changes that will enhance any future stays.

"Just Another OK Place to Stay"

3
03/07/2017

Nothing out of the ordinary, but we were comfortable. It was difficult to regulate the air conditioning. The iron and board was convenient for touch ups. The breakfast was average and there was not enough seating. We ate in the Lobby.

"Not Impressed"

3
30/06/2017

Not impress, need to add bigger dining room for more guest, need more waffle irons so less wait time and so food doesn't get cold while waiting in lines. The lines were longer than the amount of room to sit down and eat.

"Excellent"

5
22/06/2017

I've been going to best western for about a year now and I have to say it is really a great place to stay great and helpful staff and front desk I love it here thank you best western for always making my stay amazing every single time

"Old Town Main Street"

3
10/06/2017

Old town main street is about 4 miles from this hotel. Really neat shopping area and restaurants. Found one place called Beer Bar that was really good. Don't let the name fool you. they had a outstanding selection of bourbons.

"BW Pleasanton"

5
31/05/2017

Nice hotel. Kind of hard to find by car. It is located right across from a Mercedes dealership. Close walk to the BART train stop. This makes it really nice to get to Oakland or San Francisco. Plenty of restaurants nearby. Breakfast looks good and the staff is friendly. All the hotels in this area are kind of pricey. I would recommend this hotel.

"Great spot, especially for the money."

4
24/05/2017

The issues I had were very few. For the money, this BW was great. Though they displayed no organics, they did have a big selection of breakfast foods to choose from. Fitness room was clean and well-maintained; they had an outdoor elevator, and even a clean pool....I'll definitely stay there again.

"Great location, so-so experience"

3
02/05/2017

The good: location is close to dining and shopping, BART station is next door. Not-so-good: hotel is dated, our initial room assigned was not made up, and the second room had hairs in the bathroom from the prior guest (s). There are probably better options out there!

"Worth the price"

5
17/04/2017

Rooms are clean. They were remodeling some of the rooms, so they are keeping up the rooms. Front desk was very helpful and cheerful. Breakfast was good and breakfast hosts were very helpful. Internet work perfectly fine. I would stay here again.

"Happy"

3
16/04/2017

Hotel staff was helpful, lots of noise is let in to room made it difficult to sleep. However overall pleased was. Ice to. E so close to BART station. Would recommend to those who are looking to do a quick stay and somewhere clean.

"Good Hotel for the Money"

4
11/04/2017

Good middle of the road hotel with a great breakfast! Great rewards program too I would stay again at this location. The location was lacking a little but the hotel staff was courteous and friendly and that helped make for a good experience.

"A wonderful place to stay"

5
07/04/2017

We have stayed several times at Best Western Pleasanton It is the only place we will stay. it is close to Oakland, but not in Oakland. Easy access from the freeway. We just love it there. People that work there are very friendly.

"Loud Freeway Noise"

3
26/03/2017

Booked hotel not knowing of the proximity of very busy freeway. Non stop noise throughout the night made it impossible to sleep. This was the reason we booked hotel as we were traveling. Hotel should have ear plugs available or change out windows to assist with sound proof rooms. Will not recommend stay at this hotel.

"Overnighter"

4
06/03/2017

The bed was very comfortable and pillows where great. Had a small fridge and microwave which I didn't use but it was nice. The bathroom amenities were tight but for one person stay I would recommend. Close to freeway.

"Good price but.."

2
02/03/2017

staff was not friendly when encountering around the grounds. In fact when I arrived, there was work being done in a room near mine and I had to wait for them to move tools and stuff in order to get to mine. It seemed like I as the one in the way.

Pleasantoninn, Manager at BEST WESTERN PLUS Pleasanton Inn, responded to this review
On behalf of the Best Western Plus Pleasanton Inn staff we apologize for not meeting your expectations, We will be using your review and make sure for the future there is a better experience at our hotel. If ever you're in the area again consider us by giving us a call at 925-463-1300 and speaking to the manager for a special rate on your unpleasant experience. Thank you for the feedback hope you have a great day.

"good location, still needs improvement"

3
21/11/2016

good location but the hotel still needs to work on customer service. Non smoking room smelled like smoke. the hotel has apparently a scary homeless guy walking around at night, we have been told " he is harmless, he belongs to this place..."

"Hotel was to my Expectation"

5
19/11/2016

Hotel was clean comfertable properly maintained overall service was to my expectation definetly will stay there again beds are comfertable restrooms are clean freeway access is a plus and restaurants are at my reach

"Spotless"

4
18/11/2016

It was so clean, and so comfortable. You sleep better when you can feel the cleanliness of your room. Breakfast was good. Dave at the front desk was very friendly and helpful. Definitely will stay again.

"Lovely hotel experience"

4
13/11/2016

Thanks to Lynn the manager our stay at this hotel was very satisfying. She was friendly and very accommodating. The beds were super comfortable and the breakfast which was included in the price was great. Our server Margaret was delightful. Thanks to you all.

"Cost Exceeded Value"

3
12/11/2016

This property is right next to the 580 therefore very noisy. The hotel/parking lot were inside a chain link fence and poorly lite. The layout of the room required that anyone using the sink or closet had to leave the area for anyone to access the bathroom. The decor and bed were good as well as the breakfast.

"awesome hotel"

5
05/11/2016

our first time staying at this best western. the place was super clean and they gave us all our special requests. the breakfast is superb. the rooms are felt like brand new and the beds are super comfy. this is a great hotel to stay at and the location was perfect. you are also close to different places to eat also.

"It's nearby the office and staff was mostly good"

3
24/10/2016

Average is the best descriptor. Pros: * Front desk: Were nice about getting me a room close to the elevator/stairs when I asked * Breakfast: Though it's the same every day, it's still good quality and clean * Price: Better than most nearby * Location: Near my office, and near a lot of restaurants and stores Cons: * Motel setup: I'm not a fan of doors that open directly to the parking lot; that's a motel setup, not a hotel setup, and not what I'm used to when staying at Best Western in other locations * Upkeep of the place: Marks on the outside walls, rips/tears in interior wallpaper, discolored grout in the bathroom flooring, etc. They're not doing a great job of keeping the location looking its best * Toilet and handyman: Toilet overflowed when a guest flushed. Front desk was quick to get someone up to check it out and fix, but the handyman's frequent flushings caused the toilet to overflow poopy water on the floor. Handyman cleaned up the water with towels after fixing, but didn't mop or spray cleaner on the floor. Yuck! * Traffic noise: You're right off a major road and a freeway, and you can hear it all. I'm 50/50 on whether I will stay here again.

"best Best Western to date"

5
24/10/2016

We travel for dog shows. Best Western is one of few that are pet friendly.This particular Best Western is one of the nicest and friendliest I have stayed in to date.easy access to freeway, places to eat and shopping. plus it is near a bart station for those that would like to go into San Francisco

"Scorpio in our bathroom"

1
19/10/2016

This morning during shower I found a scorpio in our bathroom. Our room was nice, breakfast tasty, but scorpio - thats not nice, thats dangerous. We will never choose this place again. I dont think its safe, especially when a receptionist told us thats its not their fault.

"Great staff"

5
17/10/2016

Awesome staff, quiet, clean, and great breakfast. Bart station within walking distance. Will stay again! Stayed here for the Raiders game two nights with my pregnant wife and it more than exceeded our expectations.

"Good place to stay"

4
01/10/2016

This hotel is good and in a good location. Bit dated but staff makes up for it. Staying an extra couple of hours as our flight home was in the evening was no problem. Linda who was in charge of the breakfast made sure that everything was spotless and replenished. 40 people had been in before us for breakfast and it looked as if we were the first ones that morning. So well done to her and the lady at reception whose name I don't know.

Pleasantoninn, Manager at BEST WESTERN PLUS Pleasanton Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 925-463-1300. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Roshan Khatri Manager BEST WESTERN Plus Pleasanton Inn

"Hospital visit stay."

1
29/09/2016

I was NOT happy at this motel. Stayed 2 nights for a family member to have surgery at a nearby hospital. My mom needed a shower cap so I called the front desk since the only articles in our room were 2 small bars of soap, one small shampoo and two small hair conditioners. I was informed they did not provide shower caps and didn't have any. (Even cheap, discount motels have shower caps! ) There are 9 other reasons I was not happy at this motel. Definitely not a Best Western "PLUS". Would not recommend and would NEVER stay there again.

Pleasantoninn, Manager at BEST WESTERN PLUS Pleasanton Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 925-463-1300. Sincerely, Roshan Khatri Manager BEST WESTERN Plus Pleasanton Inn

"Great front desk team"

4
20/09/2016

I've been moving from hotel to hotel found a good deal at bwestern room is clean but need to deep clean in smoking rooms nice pool although the spa is closed the font desk is the best so helpful I will return if needed

"Good stay"

4
20/09/2016

Overall very well pleased. Clean, well located, good service, good price. Would definitely stay here again. Very close to BART and was able to take it into the city to see a Giants game. Right off the freeway for easy access.

"Great value for the location"

5
06/09/2016

I stay here every year for the Scottish Highland games, and this is a prefect place to relax after a long day of bagpipe music. Staff is friendly, rooms are clean, and the price is very good. The beds are very comfortable and the breakfast is enjoyable and a good way to start the day. I will be making next years' reservations soon.

Pleasantoninn, Manager at BEST WESTERN PLUS Pleasanton Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 925-463-1300. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Roshan Khatri Manager BEST WESTERN Plus Pleasanton Inn

"Reminded me of a motel"

2
02/09/2016

Normally i am very pleased with Best Western Plus properties but this hotel is not very representative of that title for the following reasons: 1-location of hotel is hidden. Hardly anyone was staying at the hotel and it felt unsafe. 2-Staff was ok but there were opportunities in the service they provided. 3-i was very disappointed with my room. Phone and Fridge did not work. Carpet was dirty.

Pleasantoninn, Manager at BEST WESTERN PLUS Pleasanton Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 925-463-1300. Sincerely, Roshan Khatri Manager BEST WESTERN Plus Pleasanton Inn

"Power failure"

2
01/09/2016

This hotel, although conveniently situated for the BART had no other redeeming features. A power failure effected EVERYTHING. The swimming pool was out of order too. This has soured our experience an effected how we viewed this hotel. Poor value.

Pleasantoninn, Manager at BEST WESTERN PLUS Pleasanton Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 925-463-1300. Sincerely, Roshan Khatri General Manager BEST WESTERN Plus Pleasanton Inn

"Enjoyed our stay here"

4
17/08/2016

This room was a little dated and small, but it worked fine for us. This is a Pet Friendly hotel, which is why we stayed here. They had a microwave and a refrigerator. The breakfast was really good here. You need to use your room key to get ice from the machine, which is the first time we have saw this.

Pleasantoninn, Manager at BEST WESTERN PLUS Pleasanton Inn, responded to this review
We appreciate your feedback and will consider to make changes in the rooms, we hope you come back and stay with us in the future. We thank you for you business, if any questions we are here for you please call us at 925-463-1300. Have a great day. Roshan Khatri

"GREAT FREEWAY CLOSE LOCATION, BUT WITH ODD PROBLEMS"

3
15/08/2016

I recently had need to attend a militaria show at the Alameda County Fairgrounds in Pleasanton, CA. I had thought about staying at the host hotel, but all rooms were booked. So, as usual, I stayed at a nearby Best Western motel. Although the motel is ideally situated near both the fairgrounds (about ten minutes away), has numerous restaurants nearby and is close (perhaps too close due to noise) to both the 680 and 580 freeways, I have to find fault with this BW due to several problems I encountered during my stay. First, although I requested a ground floor room, when I arrived to check in at a little after 5 PM, I was informed that no ground floor rooms were available and that my room would be on the top floor (third floor). I was too tired to argue the point and kept my grievance to myself. Secondly, in using the internet service, I noticed that it only remained connected for about an hour if not in constant use, thereby necessitating the re-entry of the username and password multiple times, which was repetitious, tedious and a nuisance. Surely they could set up to remain connected for at least a 24-hour period, as most hotels. motels do. Lastly, the entire motel only had ONE baggage cart to serve all the guest rooms, which probably number close to 100. I was lucky to get it in my move-in, but when I checked out on Sunday, there was NO baggage cart to be found, thereby necessitating multiple trips from my room to my car via the slow elevator from the third floor. To the good was the responsiveness of the desk staff and custodian to a report I made regarding the slow drainage from my shower/tub. It was draining properly by my return later that same day. Also, the room was very spacious and well-laid out. In summary, good location, but multiple irritating problems, which should be easily solved if they put their mind to it.

"Pleasanton"

4
13/08/2016

Works well for my Business travel, good location and access to freeways, enough restaurants in the area to have choices. Good pillows. Be selective on the room if possible Freeway is close and loud. Breakfast starts at 6:30 so I didn't have access to the breakfast options since I leave before 6am

"Clean hotel close to BART station"

4
08/08/2016

I was surprised at how clean our hotel room was. The only downside was that we were facing the expressway so it was too loud to keep our window open at night. We took the BART in from San Fran/Oakland and it was only a 5-10 min walk from the hotel to get to the station. You could actually see the station from the room we were in. Breakfast was a decent selection.

"awful BW"

2
08/08/2016

Hotel was old, run down, right by the freeway and had a pathetic breakfast. I can't really think of anything nice to say about it and will not stay here again. Not sure why it was a Best Western Plus, because it was more like a Motel Six quality.

Pleasantoninn, Manager at BEST WESTERN PLUS Pleasanton Inn, responded to this review
Hello there, We deeply apologize for your bad experience on your recent stay we will do our best to improve the overall experience and hopefully in the future we will have the opportunity to do business again, if you have any other questions or concerns please call us at 925-463-1300, Thank you have a good day. Management

"Comfort Plus"

4
07/08/2016

My stay was great from when I checked in right up to check out. Everyone was very nice and my room was great. Size was fine, clean, bed was comfortable, TV midsize, Fridge a little bigger than most, microwave, good WIFI, full free breakfast, close to freeway but the noise isn't bad and there is plenty of free parking. I felt safe and was happy with my accommodations.

"Good hotel"

4
27/07/2016

Here is what you need to know: Safe hotel and area, clean room, good wifi, free breakfast (waffle machine (yay)), free parking, good service. There is a pool and spa area. I would certainly stay here again. We stayed overnight traveling from Yosemite to San Francisco (roadtrip). There is many places to eat. I think i did't like, is that i still haven't got my deposit back even though they said they released it, when we check out. The freeway didn't make any problems, and if you do get a room that is noisy, by some earplugs. The must important thing for me is the safety, no noise and cleaness which was good at this hotel! I recommend this hotel, if you are on a roadtrip. It takes 1 hour with no traffic to San Francisco.

"Had a Great Stay!"

5
26/07/2016

We stayed here while visiting San Francisco. With a very friendly and helpful staff, the hotel is located near Interstate 580 and near the Dublin/Pleasanton BART station, which made getting around easy! In addition to the courteous staff, the place is well maintained and secure. Super clean rooms, super fast free Wi-Fi, overall great stay!

"Noisy ner freeway"

4
24/07/2016

The room was clean. We asked for a room away from the freeway and they did their best to accommodate us. The staff was very helpful. The freeway was almost next door, once I hit the pillow I slept very well and didn't hear any noise at all. If you book through Priceline call the hotel afterwards to make sure you get a smoke free or pet free room. Also if you have a hotel card your points may have to be requested afterwards. The breakfast was good. They had scrambled eggs , sausage , waffles, juices , fruit and coffee and tea. The hotel is good for sports teams as well as couples.

"Tucked Away on Cul de Sac"

4
20/07/2016

This is an older exterior entrance building. They are taking strives to maintain the property as they were power washing and painting during my visit. The windows block out a lot of the freeway noise but the noise does come through the door. The rooms are a typical size for a building this age. Overall I nice place to stay for a reasonable price. Breakfast is a typical for this level of hotel.

"Staff & Hotel Excellent - Freeway Noisy"

3
16/07/2016

The staff and the accommodations were excellent. Hotel was clean and up-to date. They were repainting the outside while we were there. Beds were comfortable; microwave and refrigerators worked well. Breakfast was great with hot scrabbled eggs & bacon, as well as the waffles my kids love. They had fruit and chocolate chips for the waffles - nice treat. Staff was very friendly and accommodating by moving rooms so children could be right next door. The ONLY issue is something that the hotel has no control over and that is the noise from 580. We did notice that one room seemed to have better sealing and thus less noise through the door than the other. There was little noise coming through the windows. Something the management may want to consider in their next renovation. We used to live in Pleasanton, and this will probably be our home base for visiting our friends and family there. Great location and price for the Tri-Valley.

"Excellent Hotel for an Excellent Price"

5
15/07/2016

Best Western is the least expensive of the quality hotels in Pleasanton, CA. I would definitely recommend staying there as I will again. The service is excellent and the food and rooms are very good. I was in and out quickly without an issue.

"Well, we called it Worst Western"

3
06/07/2016

We came to Pleasanton for a family event. Some family members went to the Doubletree we came here. The free breakfast was everything we expected and the atmosphere was very nice, friendly people tending to the buffet. The landscaping around the hotel was horrible (I realize there is a drought going on but a little more care taking at the entrance wouldn't hurt), the pool looked kind of messy (a little skimming off the leaves wouldn't take much), and the room was tiny and cramped. On the last day there no one made up the room which made it even stuffier and unpleasant. Our other family members got a better rate at the Doubletree and enjoyed peaceful evenings by the fire for the same nights we were there. Breakfast top notch as would be expected from Best Western.

"Pretty Basic"

3
03/07/2016

I tagged along with my husband on a business trip recently, and this is where we stayed. It's a pretty easy drive into SF from here took us about an hour. There are lots of places to eat, I chose "Gotta Eata Pita," which I really enjoyed! The room is clean and basic, wifi was difficult at times, wouldn't even send an email unless we went to the hotel "business center." This was a deal breaker for my husband who has stayed here 2 other times, and said he wouldn't book a room here again just for that reason (business trip, lots of emails). Would've been nice to know they were painting the whole outside during our stay. and apparently my room had the water spicket on the outside, so was extremely noisy. Coffee was lukewarm (maybe bad timing on my part?) and breakfast was eh. Although, there is a "Specialties" coffee shop nearby that was a good choice. This was right over the road from Dublin, we may try that city next time.

"Pleasanton Inn"

5
27/06/2016

Perfect Location to go to the game...take BART...you are there. Very comfy and clean and affordable. The staff were helpful and I felt safe as a single woman traveling alone. Breakfast is convenient. I did not have the opportunity to use the pool but it looked clean and inviting...maybe next time! The AC in the room worked very well...;-)

"Easy access to Oracle via bart"

5
23/06/2016

My husband and I have stayed here twice, because we like Best Western and this one is close to Bart that takes us to the Oakland A's and Warriors stadiums. The staff is helpfull, the place is clean, quite despite it's closeness to the freeway and has good breakfasts.

"worry free"

5
11/06/2016

From early check in til we checked out, the accommodations were excellent. I would recommend the Best Western PLUS to all my family. Even though the temperature was 118 degrees, we were very comfortable in our home away from home!

"Convenient location"

3
10/06/2016

Conveniently located hotel with average rooms and pricing. Rooms on freeway side of hotel somewhat noisy. Easy freeway access with convenient parking. Nearby restaurants, however closest shopping is a few mile away.

"BW PLeasanton"

4
04/06/2016

Convenient location, close to freeways, food, fuel, and entertainment. Visit Dublin and Stoneridge Mall for shopping. Visit Livermore for excellent restaurants downtown and its many wineries. Pleasnton itself doesn't have much to offer, except the Alameda County Fair in the summer.

"Too much freeway traffic noise"

3
24/05/2016

The room was average and the staff were very pleasant. I would not stay here again only because its located so close to the freeway. Our room was facing the freeway and we could hear the traffic all night long. I had to use ear plugs to drown the noise.

"Good Place to Relax"

5
19/05/2016

This is a comfortable quiet place to relax. The breakfast waffle maker is fun to use and the waffles taste great. The people that run the breakfast room do a great job of keeping everything replenished.

"Good people"

4
07/05/2016

I stayed there for 10 days and I can say the hotel staff are supet nice. The only problem was with the toilet, the flush used to clog every day, they changed the toilet seat and we were ok. Oh and if stay for more days you'll get tired of the breakfast, they have waffles, apples, yogurt and sweet breads.

"Best Western Plus, Pleasanton, CA"

4
04/05/2016

Enjoyed my stay here with for a family get together with family. Check in and check out was fast and easy. Very clean rooms, ice machines on every floor, pool available, plenty of parking for guests, service is great and enjoyed the breakfast. Location is close to freeway, restaurants are close to location and their staff are courteous and helpful.

"Best Western Pleasanton"

3
01/05/2016

Great location to Interstate and Bart. Walk to Peets Coffee and Nations Hamburgers, what more could I want? Exterior is a little tired, but rooms were fine and updated. Freeway noise in daytime, but wasn't noticeable later at night . I would stay again.

"Friendly people, nice room"

4
29/04/2016

I decided to stay here because it was close to where I needed to be the next day and the price was reasonable. The people at check-in and check-out were friendly and helpful. the room was clean and comfortable. My only issue was with the breakfast. I need something more than carbs and sugar, but there is a very nice bakery next door that serves breakfast sandwiches and Peet's coffee. There is also a Burger King next door.

"Chapter 6"

4
27/04/2016

Nice accommodation close to major freeway intersections. A little noisy from the freeways. Rooms were clean and well appointed. Parking is not directly close to guest rooms, requiring some walking to access. Breakfast was fair with mostly cold or microwaved offerings.

"Best Choice for the Dollar"

4
18/04/2016

Very convenient access to any business or pleasure in the immediate Dublin/Pleasanton area including numerous quality food options within only minutes of the property. Hotel staff is one of the best experienced from someone who stays at BW as a first choice when possible. With a decent real hot breakfast (waffles don't count), you won't match the value for the price point in the immediate area.

"Value"

5
17/04/2016

Good value for the bay where the others --not so much, close to freeway, BART station, food, gas. nice staff.!! I stay all over in expensive hotels, perhaps not the ambiance of others but for business travel, a safe dry place, hot shower, decent free breakfast. Earlier in week in Santa Barbara I paid $30.00 for oatmeal and an orange juice. This place works fine for business stay.

"Very noisey right next to the freeway, Good customer service, lousey breakfast..."

3
05/04/2016

Room was nice and clean...Important.. Outside corridors, bed was very comfortable. Internet was great and fast. No problems there. Breakfast was indeed skimpy. Pastries, cereal and waffles. No eggs, typical lousy hotel coffee. Sorry BW but this should only be a standard BW... Not a BW Plus..

"small room"

3
04/04/2016

small room but clean. not much protein items for breakfast, pretty much all carb. no cremble eggs, bacon or sausages. Next to the highway, very noisy. had to stay for an event, price was higher than normal. bed too soft, but this is personal preference.

"Its the best"

5
04/04/2016

Loved my stay and will continue with the Best Western. I will highly recommend this hotel to my friends and family. The staff are very friendly and had been very supportive. The staff members were kind and offered assistance particularly to us when we new in the area. We felt being cared and looked after.

"Good location"

4
03/04/2016

Good location, good rooms, close to venue that we were attending, easy to find, seemed quite and clean. The hotel personal were nice and very friendly and helpful. Our stay was nice and would recommend this hotel to others.

"Best Western Pleasanton"

4
01/04/2016

We stayed during the week and found traffic not to bad on 580 & 680 to get to golf courses in the morning. The room was a good valve for the cost, others wanted 240.00 to in the Bay Area and it was nice to be away from the heaviest of traffic. The room was a little small and the tub needed paint.

"If You Are Deaf, This is the Place for You"

3
25/03/2016

The good: Very clean room, nicely furnished, frig and microwave. Staff is VERY friendly and makes sure you are taken care of. Breakfast was fine - nothing to write home about (no eggs/meat; the usual waffles, cereals, breads, juices (bad oj-watery) and coffee The bad: What looked like blood spatters on inside of shower curtain - staff replaced it next day. Rust stains on tub ledge. Dead Lock on door stuck when being opened. The ugly: THE FREEWAY NOISE! (in caps for emphasis) I have stayed at hotels next to freeways many times, but this hotel has single pane windows while other hotels install dual pane windows to cut the noise. The neighboring 580 freeway never slows down, it is a main thoroughfare from central California to the coast. It is busy all.the.time. If you stay here, bring ear plugs. If you forget them, ask at the desk, they have plenty - and they were not surprised by my request, so obviously I was not the first to ask.

"Below average"

1
18/03/2016

The only thing Plus about this Best Western is the price. I stay 100 plus nights a year in hotels mainly Best Western, this place was by far my least favorite Best Western. The freeway noise is extremely loud and the breakfast is below average.

"Business trip"

4
18/03/2016

Overall my visit was good. I checked in at night and put some left over Chinese food in my refrigerator. I didn't notice that it wasn't working. It felt cool to the touch at night. The next morning I noticed the fridge wasn't working and threw out my left overs. I wish the breakfast was a little bit healthier. Packaged breakfast burritos and hard boiled eggs are the only protein on the menu. Everything else is carbs.

"Better than Motel 6... probably"

2
15/03/2016

Right next to the freeway, if you turn on the buzzing air conditioner, some of the noise is drowned out. If you want breakfast...avoid the free packaged buffet and walk through the parking lot to the coffee shop nearby. If you want to sleep... bring a mattress topper or something to place on top of the cement slab they call a bed. If you want to leave the room, open the door then open it again, as opening the door engages the deadbolt and the door wont close. same when coming in from outside. Open door then open again from inside to close it. "It's supposed to be that way" the front desk says..... The tub in our room doesn't drain. but by this point we didn't even bother asking about it. The only thing positive I can say about it.. is it "looks" pretty. It looks comforting and inviting on the surface. The walls and ceiling are nicely painted, nice wallpaper and wall hangings, nice bed coverings. It's pretty. Just not comfortable.

"Not the best this time"

2
11/03/2016

Have all the electrical products work. Have housekeeping make sure the Microwave is plugged in and the Phone cords are plugged in. Keep the refrigerator on a few degrees so that it will be cool for the guests. We have stayed here many times, but this time it was awful.

"Nice but Noisy"

4
10/03/2016

Lovely room. Too close to Freeway. Hotel is good . Beds are comfy. Breakfast is the usual. Clean and fine to stay in. We just didn't like the noise and very commercial area. The person taking the reservation was not pleasant at all. The staff at check in was great. When checking out and trying to book another stay, the reservationist was fixing herself coffee and left the desk and did not answer when I called for help. I did not see her until I rang the bell. Then she spoke to me.

"Get Away"

5
01/03/2016

The staff is and always has been great & helpful. The rooms are always clean and stocked. I love that you get a little frig & the Clock was very nice withe the sound escapes the sea, the creek, my fav with the frogs and the creek sounds. I'm going to see if I cant find one for us.

"Not a great experience"

2
29/02/2016

Rooms were not ready at check-in, and the staff obviously didn't care. When we got into the rooms, they smelled of chemicals, I think form AC units being cleaned right before we were allowed in. Breakfast wasn't great - left me with mild indigestion.

"Stay anywhere else"

1
25/02/2016

1. So noisy that jetway-style ear protection is recommended. 2. Doesn't matter if you reserved a non-smoking room, they'll put you in a smoking room. 3. Staff clearly doesn't give a rip. 4. There are other places to stay in the area. Stay at one of them.

"Great location for visiting San Fransisco"

4
08/02/2016

This hotel is located just outside of San Fransisco. There is a train station 5 minutes walk away. The train is called BARTS and it takes you straight into San Fransisco for around $12. Our hotel room was very clean and comfortable, and the free complimentary breakfast included cereals, toast, pastries to name a few, as well as tea and coffee, was more than enough for us.

"Awesomeness!!!!"

5
06/02/2016

our stay was very nice...However our last night we had an issue with the door... the MOD tried to fix it but could not... we had to put up a chair to keep it shut for the night.... We were offered another room, but we knew we would be leaving early in the morning. The Hotel manager, whose name was Tim, was very nice and very professional. He was sympathetic with what happened and offered us 50% of our room rate for that night. Our stay of four nights was nice and yes we would return back to this hotel. The staff was very very nice and down to earth as well as professional. The room was clean and ready for our arrival...

"Tim will take care of you"

5
02/02/2016

This BW's manager, Tim, is a top-of-the-line hospitality manager and will make your stay the best it can be. He is knowledgeable about customer wants and needs and he and his excellent and cooperative staff will do their best to accommodate you. He is a gem, and that makes this BW the place to stay when you're visiting California's Bay Area.

"Convenient and comfortable"

4
22/01/2016

The bed was comfortable, and extra pillows were provided. Nice sized room. Very friendly breakfast staff. The employee went out of her way to answer questions and help with the waffle maker. Convenient to downtown Pleasanton, with easy freeway access.

"Rather Disappointed"

3
05/01/2016

I am a BW Rewards member and stay only at BW motels when available, I expected more from a BW PLUS motel. As others have mentioned, the breakfast offering was certainly nothing special. I found a dirty towel in the closet area and took it to the front desk, saying it was not my doing, since I had been told they would check the room to make sure everything was intact before refunding my deposit. There were no tea bags in the room, but that really didn't matter since even though the coffee/tea machine was there, there was no carafe to make it useful. The outside walkways were quite dirty and needed to be mopped or steam cleaned. There was a lot of traffic noise, but luckily we had a room on the west side, and once the door was closed, it was quite quiet inside. We were there only to have a place to sleep, at a Best Western, before continuing on our way the next morning, so it was sufficient, but I had expected more and was rather disappointed that I had chosen this BW PLUS motel.

"Best Western is always the best."

5
28/12/2015

Although their rates have gone up quite a bit, and thus priced me out of that market for most stays (I'm on pension), I stay at a BW at least once a year - it is a luxury, and worth that extra cost. I also used to travel extensively for the Space Agency, staying in motels about 150-160 nights a year. Best Western was always the best of the motels. I personally prefer to park next to my room door - and I could do that at this motel. It was a major factor in choosing it. Also, by driving a few miles I was able to book a room there for a rate within my ability to pay. It's also close to good restaurants, right on the Interstate (but quiet), and all-in-all a good place to stay.

"Price"

5
25/12/2015

It s really a reasonable deal. For customer to stay in Best Western Plus location at Pleasanton Inn. They provide you nice breakfast, all the staff good service and comfortable bed and pillow. Over all I'll HIGHLY RECOMMEND to pick. GOOD JOB PLEASANTON INN keep going. I'll be back on Spring Break!

"Easy access to I-580"

3
19/12/2015

When you make your reservation, ask for a quieter room, which is on the west side and near the back of the complex. I agree with the many complaints of poor selection of breakfast foods. Staff was friendly and helpful.

"better on the inside"

3
14/12/2015

dont judge this spot by the outside. its much better inside than you would think, the rooms were not what we expected from seeing the outside. the room was nice and comfortable. Thanks to the bakery next door we had good breakfast each day.

"Average hotel- Less than average breakfast"

3
10/12/2015

Stayed at this hotel over the Thanksgiving holiday. It was just ok. It is an older property and the rooms have been updated, but still just so-so. Continental breakfast was included and it was not good. The pastries were packaged and the fruit consisted of oranges and apples. Limited varieties of toast. Waffles were the best bet. The hotel is pet-friendly which is why we chose it. Next time we will try another place.

"The Choices in Pleasanton"

4
26/11/2015

Except for the morning highway noice and a breakfast offering that leaves room for desire, this property is worth the price point when compared to other offerings in the immediate area and it is a pleasure to encounter a hotel staff where every person you interact with is treating you like a 5 star guest!

"Very Satisfied"

5
25/11/2015

Stayed six days and very satisfied with cleanliness, location, staff and cost. My only complaint (and a minor inconvenience) would be the fact that I had to keep entering the user name and password everyday. You'd think that once it is entered, the device would just be automatic ( which it always does load immediately) but not here! During my six day stay, I've had to re-enter it numerous times which is an annoyance.

"Pleasant Hotel in Pleasanton"

4
22/11/2015

We stayed at this hotel for four nights in March of 2015. We enjoyed the convenience, cost, accommodations, and staff a great deal, and decided to stay again in November of 2015; this time we stayed a full week. We'll be back.

"Accustomed to better"

3
16/11/2015

Not really poor, but below average! Breakfast was all carbo-hydrates; no meat or eggs. After the first day, we went out to eat and paid for it! Second day I reported faucet leaked onto the floor, but it was not repaired. Cleanliness was sub-par

"Best Stay!!!"

5
26/10/2015

Great night! Room was extremely clean and very beautiful! The moment we walked in we couldn't believe how gorgeous the room was. Everything was perfect. Front desk staff was very pleasant and friendly both at check in and check out. Will be visiting again!

"Clean and Affordable"

4
25/10/2015

The Best Western in Pleasanton was a great option with the over priced locations in the area. The room was clean and had everything you will need. The beds were comfortable. The breakfast was acceptable, but there is a "Starbucks" like coffee shop just next door. Easy access to the highway, but try and get a room in the back to avoid some of the noise.

"Not what I expected"

2
22/10/2015

After staying at The Tree House in Shasta I figured the Pleasanton Inn would be comparable. NOT. They had no ADA rooms. On arrival in our room it was clear that a complete cleaning was not done after the last tenant. There was no TV guide, no extra blankets. It was really bare bones and showed a lot of aging. The hot tub was dirty enough that we would not use it. Continental breakfast was sub par. We will not stay there again.

"Very nice"

4
13/10/2015

This hotel meet our needs. Just a one night stay for business. Room was nice and clean. Bed was comfortable. The only thing I was not too pleased about was breakfast. I thought there were going to be hot food items. But there was only waffles and frozen burritos. The hostess (Linda) made up for it though. She is a very sweet lady. I would stay again.

"Comfortable"

5
13/10/2015

We had a very comfortable stay. It was right off the freeway and next to restaurant and coffee shop and the movie theater is close by if you like IMAX. We will defiantly be staying again in the very near future.

"great and reasonable"

5
12/10/2015

This was clean, nice, reasonably priced as compared to others in the area, even though it was not cheap. Nice location and has breakfast included. The people are friendly there and helpful. located not to far from the fwy.

"Top floor only"

3
12/10/2015

Cheaply built hotel. We were kept awake until late and woken up again at 4am until they left at 7am by the people about us. This experience, I hope, can't possibly be the norm but know that you will hear every contact with the floor above. Top floor only... Good luck otherwise. Room decor and staff nice though. If you like a hard bed you will be disappointed but soft bed lovers will be happy. Great little Mexican food place right near the hotel.

"Cost effective place to stay"

3
06/10/2015

I stayed here for three days and my experience was quite ok. The check in staff were courteous and did their part to ensure a smooth check in. The room was good and cozy. Bed was comfortable. The surroundings were neat. Couple of strip malls nearby having most of the top fast food places. Overall, good.

"Would not call it a "PLUS""

3
06/10/2015

Room was decent, but definitely less than "PLUS" quality. Staff was friendly and helpful. However, breakfast was another story. I think the worst breakfast I've ever seen at a Best Western, or for that matter, even lesser hotels. Selection was extremely limited, I mean, come on, not even bagels?

"Family get together"

4
04/10/2015

Our family was meeting together at Pleasanton so we booked our room at the Pleasanton Best Western. Since we booked online and early our check in was painless and efficient. Room appeared to have been updated recently and was clean, well lit and decorated nicely. Our room was on the second floor and very quiet and the wifi was great

"Basic"

3
01/10/2015

Stayed for business, overall clean basic hotel in the right area. Stayed before. No frills, bed is fine, good location. Outside looks a bit run down but its OK. Pretty reasonable price for the area. Might not stay again unless not better option.

"Not good"

2
29/09/2015

It s a motel not hotel. Breakfast is so cheap, better to choose Holiday Inn for the same price. Better service and providing all bath supplies even tooth brush and toothpaste. The interior in Best Western is so bad need to repaint in side and outside of the building