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SureStay Hotel by Best Western Castro Valley, Castro Valley

3954 E Castro Valley Boulevard, 94552-4811, Castro Valley, United States - See on a map
SureStay Hotel by Best Western Castro Valley - Welcome to the SureStay Hotel by Best Western Castro Valley! The SureStay Hotel by Best Western Castro Valley is ideally located in the center of Castro Valley. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The SureStay Hotel by Best Western Castro Valley is close to the shore so do not miss out on things to see and do, like boating, sailing, fishing, sightseeing. Downtown San Francisco and attractions such as the Golden Gate Bridge and the Fisherman's Wharf are only a few minutes away. There are several entertainment venues, museums and outdoor recreation areas close to the hotel, plus a wide selection of restaurants, sure to meet your taste and budget. Visit us and experience our quiet, safe atmosphere. Check with us for current local things- to- do brochures. We are located less than five minutes away from our BART (Bay Area Rapid Transit) Station in Castro Valley. BART trains will take you to Oakland, Berkeley and through the majority of San Francisco at very affordable prices without having to deal with any traffic. Looking to relax or explore in a lively area or maybe play golf at Willow Park Golf Course or visit several nearby cities like Pleasanton, Oakland, and Livermore's Wine Country? We are only minutes away. Hotel and guest room amenities include complimentary continental breakfast, in-room brewed coffee, a microwave & refrigerator, hairdryer, iron/ironing board, smoke alarms & sprinklers in each room, free wireless high-speed Internet, voicemail/data port, HBO®, ESPN® & many other channels for your enjoyment.

SureStay

Hotel by Best Western Castro Valley

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Hotel advantages

  • Complimentary continental breakfast
    Complimentary continental breakfast
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 7 guest reviews
NOTE ISSUED
Excellent
4
Very Good
1
Average
0
Poor
1
Terrible
1
REFER TO NOTICE
Business Business
4
Couples Couples
0
Family Family
1
Friends getaway Friends getaway
1
Solo travel Solo travel
0
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Right off the freeway!"

5
User 29/04/2021

We've stayed here a few times coming in from Southern California on our way to San Fran. It's a very affordable and decent place to stay. Simple clean rooms and very quiet. I like that it is across the street from a grocery store with shopping and eateries right down the street. Les is the manager and he is very friendly! We'll be staying here again!

SureStay Hotel Castro Valley, Owner at SureStay Hotel by Best Western Castro Valley, responded to this review
Dear Julieto800, Thank you for taking the time and review us in such a good way. I am glad to hear you've enjoyed your stay with us. Glad to hear we have accomodate you in any way we can. That means we are doing a good job! Can't wait to have you again, see you soon! Sincerly, SSHCV

"Clean & Quiet"

5
User 29/04/2021

I have stayed in this hotel many times whenever I'm in the Bay Area. I've always been satisfied with the service and hospitality. Last time I checked in it was at night and the weather was cold. Les knew of my late arrival so he had turned on the heater in my room. I really liked that. The rooms are clean & quiet so I had an enjoyable night of sleep. The grounds of this site is well kept. I would recommend this hotel to family & friends when they need to spend a night or two when they are in the area. I would rate this place with 5 stars. Thank you Les and staff. Hope to see you again soon.

SureStay Hotel Castro Valley, Owner at SureStay Hotel by Best Western Castro Valley, responded to this review
Dear 652zakiyac, It is always a pleasure having you. Thank you for taking some time out of your day and leavng such a nice review. I am glad to hear you've enjoyed your stay here and how our staff has fufilled your needs in any way they can. We try our best and satisfy our guests. I hope to see you soon! Sincerly, SSHCV

"Weekend stay ..."

5
lawlerphotography, Castro Valley, California 20/04/2021

Best place in Castro Valley . Manager is cool . Room had mini frig / microwave ... Extra electrical sockets / USB ports . Back units are ground floor so you don't have anyone above you. Off the street so no traffic noise .

SureStay Hotel Castro Valley, Owner at SureStay Hotel by Best Western Castro Valley, responded to this review
We are glad to hear you enjoyed your stay with us! It was lovely having you. We hope to provide our best service and accommodate our guests as much as we can. Thank you for taking time out of your day and givings us a review. Hope to see you again soon. Sincerly, SSHCV

"Gross"

1
916teamsheldon, Eochar, United Kingdom 16/03/2021

The room is extremely filthy. There was visible residue all over the TV screen and the TV base and also on flat surfaces like countertops and top of dresser. I couldn't even put my clothes into the drawers because there was visible dust and pieces of something I could not identify. The carpet had lots of specs like it had not been vacuumed. Also there were visible stains on the sheets that the bed was made with. It seemed like the room was not properly turned over. This is completely unacceptable to leave a room this way and why would housekeeping not relay the state of the room to the office correctly. I started my stay the day after daylight savings time and I noticed that the clock in the room had not been reset. These things made me very uneasy and my stay completely unsatisfactory.

SureStay Hotel Castro Valley, Owner at SureStay Hotel by Best Western Castro Valley, responded to this review
Dear 916teamsheldon, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It would help if you could provide us with more information regarding your stay, in regards to what room you stayed in and what name it was under. It would be of great help so we could see where we went wrong and fix this issue. So this doesn't happen to you or any future guests. Thank you. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerly SSHCV

"nice"

5
User 23/01/2021

clean quiet close to everything and having a minimum number of characters has absolutely aggravated me and takes away from a review that is succinct and truthfully transmits my feelings about this hotel

SureStay Hotel Castro Valley, Owner at SureStay Hotel by Best Western Castro Valley, responded to this review
Dear abikerou812, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 510-538-5757 EXT 402. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 52076 Property Manager SureStay Hotel by Best Western Castro Valley

"Quiet, clean and comfy spot!"

4
celestialdrmz, Citrus Heights, California 12/11/2020

This little gem of a motel is located in a prime spot: near 580/880/238, BART, Safeway across the street and numerous food choices right down the road. The rooms close to the street can be noisy from commute traffic, so it's best to request a room away from the street. The room I stayed in was clean, quiet and the bed was super comfy!! The front desk clerk, Les, is very helpful and polite no matter the hour! Felt very safe here (single female) and the parking lot is very well lit at night.

"My 2nd visit and my 2nd home when in the SF area. "

5
stuartnewton73, Milly-la-Foret, France 28/10/2019

Have to say this made my trip home again. After been on the road for 2 and half weeks again this hotel made my relaxing days just that. Les you are a star again and so good to see you after 3 years. Again that home feeling when the manager is like that. Room just perfect and the same one I got last time. Peaceful and cosy and just right in Castro Valley to do your things. Bart station 2 mins away so getting into SF no problem. All in all this is a wonderful hotel and great staff. I will go back home again one day.

"Great"

5
Jim P, Hendersonville, North Carolina 28/08/2019

My wife and I enjoyed our stay at the Castro valley inn. It is very conveniently located. The rooms are very clean. The beds feel new. Each room has a microwave and a refrigerator. The prices are very reasonable, under $100! The only negative is that what they call breakfast is pastry from the grocery store. I guess that's okay because of the great deal!

"Peaceful ending "

4
bob t, Birmingham, United Kingdom 11/06/2019

On arrival I requested a ground floor room. After a bit off juggling the helpful manager got me sorted. Nice room, comfy bed, fridge, microwave. The motel is 35 minutes away from downtown. We used the Bart (tube) which ran three times a hour. Dont even think about driving in as can take two hours and parking is $25hr. We enjoyed the motel that much we stayed an extra night. Would have been full marks but there is no pool and it was 100deg. Would return.

"Great location and comfortable stay!"

5
User 17/05/2019

Clean and very comfortable beds. Location is great and close to main highways, which made our stay very convenient to get around Oakland. 15 minute drive to Oakland International Airport. Staff was very friendly and continental breakfast was included. I would highly recommend this hotel to my family and friends.

"Friendly staff and clean rooms."

5
User 17/05/2019

My girlfriend and I stayed at this hotel for 5 days. The king size beds were so comfy, we got good night sleep the days we were there. The staff were always there if we needed help or directions to places. The big bonus was having Safeway right across the street to grab groceries. I would highly recommend this place to my friends.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.