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Best Western Plus Hotel Brookside Inn, Milpitas

3.5/5  - basé sur 264 notations.
400 Valley Way, 95035-4136, Milpitas, United States - See map
Best Western Plus Brookside Inn - Welcome to the Best Western Plus Brookside Inn The Best Western Plus Brookside Inn is ideally located in the center of Milpitas. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to Best Western Plus Brookside Inn! Close to Levi’s® Stadium and minutes from HP Pavilion, this Milpitas hotel is convenient for travelers looking for hotels near San Jose. Need a hotel in Silicon Valley and close to major tech headquarters such as HP Pavilion? We offer guests the best location at a much more affordable price. For those who are looking for a hotel near Santa Clara and other top destinations in this part of California, choosing us is a great way to ensure fast commutes and competitive rates. Situated in the heart of Silicon Valley and close to a number of high tech companies, enjoy our complimentary happy hour from 5 p. m. to 8 p. m. Sunday-Thursday at this hotel. This includes free beers, wines and a variety of food to get your evening plans started right. Each morning, take advantage of the complimentary full breakfast with the freshest of eggs, also cook-to-order omelets Monday thru Friday, excluding holidays. Your morning favorites are in abundance, from cereal selections to sweet pastries and local fruits. Close to Great America, there are plenty of options for play in addition to business at our hotel. Head to Moffet Field and NASA Ames for a truly out of this world vacation. The local San Jose Sharks home games at the HP Pavilion are a must for any sports fan, or check out the SF 49ers at Levi’s® Stadium. When you’re not on the clock, it’s easy to find entertainment in abundance. Many tech workers consider this property the ideal home away from home, such as those with Microsoft or Google. Yahoo! and Cisco Systems workers are regular guests, as are those in town for business with Dell and Intel®. From Lockheed Martin to one of the many startups in the area, commutes are quick and easy allowing plenty of time for play. Comfortable amenities and superior customer service make any stay better. Our staff always goes the extra mile for every guest. Reserve your relaxing stay at Best Western Plus Brookside Inn.

Best Western Plus

Hotel Brookside Inn




Hotel advantages

  • 24-hour front desk
    24-hour front desk

Guest reviews

In partnership with tripadvisor fr
based on 265 guest reviews
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Sleep Quality

"Very Nice Place"


I'm a Marriott person but my new company that I'm working for gave me a budget to stay under while I was traveling, so I could t go with my usual brand choices. I will tell you I was very impressed with this hotel. There's a lot of nice touches that make business travel pleasant here. I'll list a few: -amazing free breakfast: the best free breakfast I've had, there's an option to have omelets! The food is actually very delicious -free evening beer at happy hour. I don't know if you get just one or more than one but it was nice to get one while I was there. Also there's an appetizer bar that's also free and was very tasty. -comfy bed. I'm picky, and I had no complaints about the bed. -free in room water. Just nice to not have to pay for a case of water and slug it back to the hotel, or pay $5 a bottle in the lobby. -free fruit in lobby. There's also cookies. I will definitely be selecting this hotel on my future travels to the area. The staff is very nice, which makes it pleasant. It's close to shopping and the freeway, getting an Uber was no issue. This place is truly a hidden gem.

"Hidden GEM"


To start this place has an amazing hot breakfast. This is one of the best hot breakfasts that is included in the room rate I have had. The hotel appears to be a little older but the rooms are in great condition. The beds are extremely comfortable.

"Always a special hotel in Milpitas."


In my opinion, this hotel is an exceptional place for people who like to enjoy a beautiful accommodation in Milpitas of California . It is full of characteristic of the pleasant repose.It can make all guests comfortable , enjoyable and convenient.

"One night stay"


Very nice front desk staff. Generous breakfast. Quiet and clean rooms. Comfy bed. Easy location right of highway. Fair price. Felt safe and secure. Close to services. Would recommend for anyone traveling thru.

"Not good for getting sleep"


Paper thin walls. We stayed a few nights and had the worst sleep of any hotel we have ever stayed. All before 8am, you can hear everyone's doors slamming super loudly (hinges on doors are horribly designed), can hear people upstairs stomping around or showering, voices in adjacent rooms are super clear to listen to.... and house keeping yells loudly over their vacuum once they start (They also like to slam doors). Stayed here before an international business trip, got terrible sleep. Considering the price point, its pretty unacceptable. Have slept better at crappy motels. Nice to have free parking though. And seemed clean.

"Nice Hotel for Business Stay"


Clean room and hotel, it has a gym with a sauna and steam room, lovely water fountain, it's located next to shops and restaurants and is very close to shopping. I enjoyed my stay and look forward to going back there very soon. Thanks for the great service, keep up the great work!

"Enjoyed our stay"


We enjoyed our stay here. Even though it was close to two major roads, I rarely heard any road noise inside the room. We did hear walking around noise from the room above us. The breakfast was good, there were a lot of choices including fresh fruit. The room had a wall divider as you entered. Made the room feel a little smaller, but gave privacy in the room. Would definitely stay here again.

"Best hotel in Milpitas."


This quaint remodeled hotel is absolutely perfect for everyone. We stay there everytime we go to milpitas and they remember our names,have warm cookies waiting, a bar, pool and a very reasonable price.

"Good Stay"


We were in San Jose for a funeral. This Best Western had the best rates for the area. The room was clean and the bed was comfortable. The breakfast was excellent! Cookies in the lobby in the evening. No problems other than the Wi-Fi didn't work until the desk clerk reset the router. The room had a nice balcony. Try to get a room facing the parking lot - we did not experience any highway noise from that side.

"Pleasant surprise!"


We took a chance and booked this hotel online and we are so glad we did! It was a short 10 minute drive to SJ airport, so it was convenient for our early am flight. Back to hotel, beautiful room, comfy bed, large balcony area with a table and two chairs. FREE Happy Hour and food!!! And the food was really good too! We heard from a lot of people staying there that breakfast is also very good, we didn't get to have breakfast since we had an early flight; however, they handed us a "Grab and Go" bag when we left. It was filled with all sorts of snacks (water, Pringles, granola bars, fruit snacks, microwave popcorn, special!) And it was handed to us in a cute polka-dot gift bag. All of the staff were amazing!! Howard helped us out alot, very kind man. We met the hotel owner too, he came over to us while we were enjoying Happy Hour and asked how our stay has been. Very personable man. Honestly, we loved our stay here and will always use this hotel when we have a San Jose flight to catch. Thank you ALL STAFF for being so friendly and kind....sad to say but this day and age that is something hard to come by....keep up the great work!

"Best Breakfast Selection of any Best Western !!"


This was an excellent Best Western! When we arrived they were in the middle of a remodel on the front entrance. The construction crew was beyond polite and went out of their way to make sure we knew how to enter the hotel lobby for check in ( I know they aren't part of the hotel and you will not likely have dealings with them after the work is done.. but since that was so rare I had to mention). The Excellent guest service continued throughout our stay from check in, breakfast and check out. every employee we passed by during our stay was smiling and asking if we needing anything... including all the house keepers as we were leaving. The room was very nice and included a very nice balcony (it appeared as if most if not all had this balcony feature). When we went into the eatery for breakfast I was blown away with the level of service and quality of food on the buffet style food line. Their selection of food on the buffet was by far the most expansive I had ever seen at a Best Western and was matched by amazing quality. The surrounding area is not bad and has some other good food options nearby. The hotel is very easy on and off of the freeway. We originally chose this hotel due to the Very short drive to the Winchester Mystery House and Great America and the commute to both was very easy to and from this Hotel. I would highly recommend to anyone staying in the area.

"Perfectly adequate"


*Note - I stayed here in September 2014, not September 2017. I stayed here when I was on a course in Sunnyvale (top tip - if you're on a course in Sunnyvale, stay there otherwise you're looking at 1hr+ to travel down the freeway if you time it wrong!). The hotel is right off the freeway and is easy to find (albeit not after a long transatlantic flight and big delays with car hire at SFO). The Great Mall isn't too far away either and kills the time in the evening. Hotel room was a good size, bathroom was good and the bed was comfortable. Breakfast was good as well. And the bar was shut on a Friday evening - not sure what that's all about? I'd happily stay here again. There is a pool outside but I didn't use it. I decided to eat fast food and drink beer instead - don't judge me.

"Best accommodation ever!"


Friendly staff, great breakfast selection and very clean rooms. Easy access to major freeways and surrounded by local restaurants and markets. Easy online booking process and fast confirmation. Reasonable rates!

"Remodel Finally Finished"


This is an excellent property, made even better by the finally completed remodel. Happy hour is a real plus! I stay here whenever in the San Jose area; a few minutes away, nut worth it! Staff is always very friendly and welcoming!

"NOT a BW Plus. Pictures are Deceiving."


Husband and I stayed for one night while visiting family in Milpitas. We arrived before normal checkin time, so perhaps the room we were given (#101) was the only one available? My, oh, my. Do NOT be deceived by the online photos if our room is in any way the typical room here. While website shows bright, large rooms with either a king bed, or two queens, we got a strange room with the smallest queen bed (it may have been a double bed, not a queen.) It was on the first floor, with French door that opens to walkway outside. GREAT, because room was so stale and dank that we needed to air it out. Room 101 is very poorly configured: 1/2 of the room is strangely arranged with poor utilization of the available space. 1) a tub and toilet jammed into a small space, so small that door almost hits toilet. 2) a long counter with a lone sink and nothing else, no vanity mirror, limited amenities and mismatched toiletries 3) a walk in closet, with annoying hangers, plywood railing and shelves painted a dark depressing brown 4) a strange open closet with plywood shelves, covered with peeling paper??? Why all the storage areas? Why space so poorly utilized? The other half of the room was even WORSE. A bed, 2 nightstands, a desk, 1 desk chair, a bureau with TV on top, microwave and fridge, and a small table with coffee maker all jammed together. Literally jammed together. (Some items would have been better placed in the useless shelf area or on the long counter with the lonely sink in the other half of the room. 1. Website offers/shows 1 King or 2 Queens. This was the smallest queen bed ever, more like a double. Placed off center from the king sized headboard mounted to wall, so I knew right away it was not a king sized bed. And for some reason, the king bed had been removed, and replaced with a small bed. Probably because of the poor use of space a larger bed would not fit?? So strange and unacceptable. 2. Big floorlamp (would not light, so it uselessly took up floor space) but no armchair next to it. In fact, only chair was the desk chair, so 1 of us had to sit on bed. 3. Space between bed and bureau very narrow. Hard to maneuver. Note to staff: mount TV on wall and put drawers in the strange closet/shelf area. Lose the bureau. Free up some space at foot of bed. 4. Dark, dreary, depressing colors. Had to keep lights on, it was so dark. Allegedly renovated recently, but does not appear to be. Looks like 1985. 5. Allegedly non smoking room. Yet, there was a cigarette burn hole in the sheer curtains the size of my head. And cig butts thrown around the exterior door area. Ewwww.. I told the staff at desk about the hole, they came to look. I should have asked for another room. While there is a pool, coffee in lobby, cookies at check in, free breakfast, etc, do not be deceived. This is NOT a BW Plus. They appear to be refurbishing the property, but our room was just plain bad. See the pictures. Very thin walls, could hear voices and the person upstairs walking and even turning over at night in squeaky bed. Towels and linens were substandard. I saw the positive reviews, so we must have been given a BAD room, the worst. So, just be aware. We will not return. Too many other hotels in area.

BestWesternHotels, Corporate at Best Western Plus Brookside Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Love the Happy Hour"


The location is easy accessible by freeway with 2 nearby gas stations. During weekdays, there is happy hour for snacks and free flow of beer. The price for each night varies so you've to check the difference with other hotels for comparison.

"Great value, location, and nice staff"


Stayed three nights. Much better than average breakfast and evening happy hour. Good quality beers, full bar, and ample space. Rooms are clean and comfortable, and staff is very pleasant and accommodating. They allow dogs on first floor for $20 each per night. Rates we very reasonable for the area. A lot of contractors, Tesla people, and a few high tech folks; all in all and nice group of patrons. Met the owner, who frequents the lounge and makes sure his customers are taken care of.

"Successful renovation"


This renovated Best Western offers good value, cleanliness, and a very good breakfast. The staff is very hospitable . Very nice in-room amenities. We were lucky to stay in one of the more spacious rooms in the auxiliary building.l We will certainly be back!

"Love this place!"


This is my favorite place to visit when i come to Milpitas. The rooms are nice and the beds are so comfortable.They provide a huge buffet style breakfast every morning with a wide variety of choices. The staff is very helpful and friendly. The have been having alot of renovations going on for a while now but constantly upgrading and improving the place. The were able to open the big lobby now, add a business center, change the doors to ones with the tap key locks, and added an elevator. I absolutely love this place!

"Not impressed "


The pictures online are miss leading; if you are part of some kind of construction team with truck then this is the place for you! Large storage pods blocking the entrance (apparently they have been there for sometime) Trucks use the overhang to lobby as there personal parking spaces.

"Super Value. Clean rooms. Great food. Great location"


Clean rooms. Excellent value. Fantastic breakfast/happy hour. Friendly staff. Conveniently located to 880, 680, restaurants, shopping, Check in is very easy. Checkout fast via email. The staff knows the silicon valley clientele and takes care of them.

"Stay Clear from this place "


Dirty, Smelly, Musky, adjectives I could use to describe this place. I read through the comments after I checked in and quite frankly should have done so prior to and I would have gone else where. The cost of hotels in the area was through the roof and $224 for this place seemed to be a bargain. While a bargain given the choices, it would have been better to stay in Morgan Hill and drive into town. This place shows to be under construction for a year now......when is it going to be complete? Level 1 is ready??? I stayed on the 1st floor, my room was not representative of a remodel with dirty carpet and rusted bath tub. Plain and simply put........not a good place to stay at!

BestWesternHotels, Corporate at Best Western Plus Brookside Inn, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Another pleasant stay after a San Jose Earthquakes game"


I have been staying here for the past few years after attending San Jose Earthquake games, being only 10 minutes away from the stadium and being right off of the 880 freeway, it is ideal for a stay over before my trip home. The hotel has been under renovation for some time but I was told they are waiting for final city approvals to reopen fully and while the buildings are done, the parking lot still need work. Checking in and out was fast and easy. Rooms are very clean and freshly renovated. Bed was comfy, the air conditioner was easy to us, the bathroom was in good working order and the internet speed was great for general searching and use. Breakfast is always a treat in the morning with a good assortment of hot and cold items presented in a very easy display. I fully intend to stay here again soon.

"Home away from home"


The beds are so comfortable and the atmosphere just always seems perfect. Never want to check out once I'm checked in, never do I feel so welcome as I do then when I am at one of BW's locations. Plus my Shih Tzu is always welcome.

"All hotel service"


Hotel is still in renovation but it look like better in all service. Besides of its normal activities, everything get all the best including the luxury breakfast, evening reception that enough for people who like traveling with all conveniences. Thanks this hotel and hope it keep going as its tradition work everyday in Milpitas.

"Good Value"


Although remodel is in progress, only the exterior is affected. Great room with an outdoor patio, easy access to major roads, yet it road noise was low at night. I enjoyed the best hotel breakfast ever at this property,( the kitchen staff makes an incredible omelet!), This property is definitely on my list whenever I'm in this area

"When Business is a Pleasure"


When you have to travel for business, finding a hotel that makes you feel at home is a great thing. This hotels owner takes pride in his establishment, and treads guests like friends. They have a bar restaurant. The food is adequate, the bar and social atmosphere is outstanding. The place is almost always at capacity, so don't wait to make reservations. If you need to stay in the Milpitas area, it is very central.



My room was infested with bed bugs and the management will not refund my money for the room. I have called 3 times in two weeks and get a different lie each time I talk to the manager. I would not recommend staying at this motel even if it were free.

"Great Place to stay in the bay area"


I was very impressed with the level of business professionalism at Best Western-Milpitas. I loved the décor and the colors in my room. I would prefer 2nd floor next time. Happy hour was the best surprise with the awesome food. I did not have to got to a separate restaurant to eat. I like the availability of the multiple TV's one can watch. The breakfast was the best. I did not like the coffee machine location and the line back up it caused in the am time frame. The cookies in the lobby was amazing. It was like "thank you" for coming home and now relax, you are in good hands.

"Top Notch Service!"


This is the best stay we've had at any Best Western. The owner went out of his way to ensure that we had the best possible stay. We've stayed at many Best Westerns in the area when we come into town for 49ers games. From now on we will definitely be staying at this location because the service was so good. The breakfast was one of the best as well!

"Great Value"


This is a clean and well located hotel with nice staff. For the money this hotel has the amenities and service needed to make your stay solid. Although the parking lot is under construction, the staff more than made up for the inconvenience. I recommend this to anyone trying to avoid the ridiculous prices for hotels with average service in the San Jose area.

"I Would Stay Here Again"


There were freshly backed cookies in the lobby when we checked in. The room was clean and the water was hot. Full service breakfast was a nice touch. The TV, microwave and fridge worked well. Early morning traffic was a bear, but it was in a good location for us to get to our conference quickly. The only complaint was there were not enough towels in the room for the number of people that were staying, but the staff quickly took care of us. Parking was a little tight, but they accommodated us.

"5 star value"


5 star value. I am having chemo for pancreatic cancer every two weeks on Friday at Stanford. First I check on how clean a room is. Room 115 is spotlessly clean except for a couple of mildew spots in the caulking of the bathtub. A 10 on clean. Bed and pillows very comfortable. Large super clean bathroom. Soft great towels. Large great tv. Happy hour from 5-8 pm mon-thurs. Free beer & wine. Salad, spaghetti, chicken wings, cheese and crackers & more. Nice. Free really good buffet breakfast. Waffles, French toast, bacon, sausage, delicious scrambled eggs and much more. They are renovating. First floor rooms done. 2nd floor next. Request first floor. We just reserved our next stay on October 26. Great room. Great people. Great service. . Great super clean rooms. Great free 3 hour long happy hour. Great free buffet breakfast. Large dining room plenty of chairs & 4 large televisions to enjoy during 3 hour happy hour. The great room and the dining room are the highlights. Right now nothing fancy about the rest of hotel. You have to walk around construction. Temporary small check in desk. The Silicon Valley rooms are expensive during the week. We found this hotel to be the best value around on a cancellable room with a king size bed. 5 star value.

"Super Expensive Compared to Quality"


This hotel is in the middle of a renovation and the expense of the hotel stay didn't match expectations of the room. I routinely travel for business and have stayed in much nicer hotels for much less. I have stayed at multiple Hampton Inns across the Midwest and have found that they are a better value for the money spent on a stay.

BestWesternHotels, Corporate at Best Western Plus Brookside Inn, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"small room and renovations"


rooms is to small for 2 beds. Hard to access balcony bed is in the way of the door. Doors have damage. Bathroom is very small. Door keys suck. elevator out of service. Parking is a pain with construction. No lobby entrance. Mid week price hike

BestWesternHotels, Corporate at Best Western Plus Brookside Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Under Renovation"


The hotel was under renovation, which made the stay difficult for us because the accessibility room was furthest away from the temp lobby. Service staff is awesome, from check in to check out, including folks working breakfast and cleaning after. Breakfast was best continental breakfast I have had in 21 years of traveling. Bathtub caulk had a lot of black, mold or mildew.

"Exceeded expectations"


I stayed here overnight as a go-between from Los Angeles to Monterey. This quaint little property ticked all the boxes. Staff are super, the rooms (while a touch tired) are spotless and large, and the evening happy hour and bountiful breakfast are excellent inclusions. Sleep comfort is terrific on the firm mattress - one minor issue is that the AC kicks in and off all night as it struggles to maintain a truly consistent temperature.

"Clean & convenient"


I like to stay at this hotel in my old hometown; it's actually on the edge of the neighborhood I grew up in, and is perfect for reunions with old friends. It's also very convenient in proximity to the San Jose airport.

"Very Nice Property"


Front desk staff was exceptionally friendly and the fresh baked cookies at check in was a nice touch. Older property but with recently renovated rooms that were great. Expanded breakfast selection was almost like a mini buffet.

"Room at BW in Milpitas"


The hotel is still under construction when I checked in on Sept 2, 2017. This hotel is not a plus because it does not have enough outlet for charging phones, tablets, etc... The room is so dark even though it has only two lights. The hallway is so hot and no air conditioning, the stairway is hot too and dog smelly. The internet is also very slow.

"Fun Trip"


This is great place to stay the room nice they have a fantastic breakfast. Then if you come in at night and don't want to leave you can eat right there. As they serve dinner items or snake items and they have a full bar there also which is great. Plus we where told M-thr. from 6 to 9 they put out free snake food and beer is free for 3 hrs if you like beers. There pool is only 5 ft deep but it was still nice to swim in. And another plus it isn't fare from Levi Stadium and you can take Uber over there if you want which we did and saved a lot of money. We plan on staying there again we really like the place. We even went to Fisherman Wharf and wasn't that hard or long the get there there.

"I highly recommend!"


Great room! Great stay! I highly recommend it! Centrally located in Silicon Valley, too. We were so tired upon arriving and the huge, fluffy, king sized bed and clean bath with granite top counters was greatly appreciated.

"Better customer service."


The front desk staff needs to be retrained in customer service. My cleanliness problem was not taken care of. Breakfast was GREAT, as were they breakfast staff. The coffee options were perfect, very happy they provided latte's.

"Don't judge a book by its cover"


Exterior is not so hot at first appearance, but the value for what you get is fabulous! The bed and pillows are comfy, the room was a nice size, free wifi and breakfast. The Breakfast was really good. Hot breakfast with a lot of choices. Love the coffee machine. Any coffee! Greeted by cookies, coffee and free bottled water in the room. Great location also with tons of places around.

"Convenient and Nice rooms"


I have read some reviews on TripAdvisor about this inn and I have tried to understand the reviews based on my experience. As the Inn is going under renovation, there are some noises which can make someone uncomfortable. Sometimes it is possible to hear what is going on the next room and toilet being flushed on upper floor. But besides all that, I loved the room i have stayed and how it was maintained. The staff are nice and very communicative. Breakfast is OK even if you have few selections. Wifi is excellent and I didn't have any challenge connecting my devices. For me, this is a nice property and I hope it will be much better after renovation work is complete.

"Best Western Plus - Milipitas"


Overall excellent experience. the breakfast was great. I would stay here again, and recommend this hotel to others. Parking was a little difficult due to construction currently going on at the hotel, but, it ended up not being to9o much of a problem.

"A decent value and a good nights rest"


Hotels are ridiculous in this area so this one seemed more reasonable. Part of that is due to being under construction which should be complete soon. The room was clean. I can't remember sleeping on a more comfy bed anywhere. This was helpful after driving all day. The shower was refreshing too. It wasn't like being misted by so many other showers I've experienced. The refrigerator was also helpful as I brought food items with me. I was pleased to keep all my food items from spoiling. The room was very quiet to outside noises so we slept like a rock!

"Waste of money"


I felt as though I was at a Motel 6. The parking lot was small and there were a lot of trucks. The lobby tiny and uncomfortable. I checked in, received my room but it did not work in my door. I had to head back to the front desk where they solved that problem. When I entered my room it was very smelly and musty. There was some fabric pieces on the floor, and the telephone did not work. I went back to lobby to let them know, the gentleman from the front desk followed me back to my room to confirm that the phone did not work. He told me I'm sorry about this I don't know what to do I can't fix it. And left. I went to check out the bathroom where the drain in the tub was somewhat rusted and looked like it was old and eroding. The back of the bathroom door was peeling and the fan dud not work. When I inspected the bedding there were a few spots. The head board looked as though it needed to be wiped down. I was disgusted. I will never recommend this hotel nor will I ever return

BestWesternHotels, Corporate at Best Western Plus Brookside Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts



Don't even think about this place until they do some major updates. Limited parking. Horrible internet. Phones did not work. You could hear your neighbor shower and use the bathroom. Hard bed and the rooms needed major updates. If you had a room on the 2nd floor you had to carry your own suitcases up 2 flights of stairs (no elevator). Staff did not seem to care about your concerns.

BestWesternHotels, Corporate at Best Western Plus Brookside Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Room was clean"


The bed was... pathetic. I usually pay the extra 40-100 dollars for a Best Western room because the beds are decent enough. But this one was a huge let down. The bed was stiff and very uncomfortable. I've noticed that many hotels have put their AC units on thermostats, well I don't know if these units work all that well with a thermostat because this AC barely worked throughout the day (it would kick on and off), even though the thermostat said the room was 75 and we had it set to 70. However, once it finally decided to work continuously, it got the room down to arctic levels. At the very least the room was clean, so that was nice. The breakfast was, considering they had a full working kitchen, pathetic. The eggs were literally sitting in the buffet tray, in a pool of what I'm hoping was water. I understand that making a LOT of scrambled eggs is a pain in the butt, but seriously? That was unappetizing. All in all, for what I paid for the room, it wasn't my favorite. I expect a LOT more from Best Westerns, especially the plus.

"Could be better...."


Hotel was under construction so very messy. Parking was also crowded. Check in area was very crowded and poorly lit. Only one person working and he was busy so he couldn't help us right away. He could have used more help. Bed was wonderful, however not enough blankets in room and when requested, was told they didn't have any extra.

"Terrible place!!"


My family and I stayed at this place for the 1st time. Customer service and place was dirty. Broken fridge, stains on blankets and bad odor in room. Told the front desk and did not nothing about the situation. No accomodation at all. Worst Best Western I ever stayed at.

"It Will be Better, a decent value for Silicon Valley"


Renovations are underway. The main entrance is fenced off, and much of the parking lot is filled with pickups. The entire place has a tired feel to it. There is a temporary entrance in the bar/restaurant, the hall-way isn't quite up to a finished look yet.. The exterior and grounds will eventually need to be updated as well.That said, the room I stayed in was well-appointed with new furnishings and wall finishes. The bathroom is nice. Relative to other Silicon Valley pricing, it's good. In 2 or 3 months, it might be very nice. It is a 20-30 minute drive to most businesses in Sunnyvale and East.

"BEST comfortable beds/pillow ever!"


Best Western Plus Brookside Inn - NEVER fails when it comes to the BEST sleep ever!! MOST comfortable beds/pillows!!! Friendly staff with SMILES!! Breakfast IS the bomb!!! You won't regret it!! Stayed here 3x and everytime i'm satisfied!

"BW Milpitas, CA"


Nice hotel undergoing some renovations. Easy access to freeway. Excellent breakfast with lots of choices. Rooms well appointed and modern, tight spacing though. We had a BW employee discount which greatly helped.

"Improvements needed"


We're back to Milpitas trying to give this hotel another chance to prove themselves: the renovation of the lobby & the installation of the elevator are still "in progress", the room still has the "strange" odor (we're told that the hotel's using the "sandalwood" air freshener?), the customer service still needs to have some improvements. We did not have their breakfast this time, even this is one of the best within Best Western Plus hotels: cappuccino machine, eggs made to order, lots of options for breakfast favorites..... Hope that they'd get their act together next time....

"Under construction"


The staff was terrific, but the hotel was under construction. We looked out onto a pile of garbage from our room and much of the hotel was torn up. Also, there were sticky places on the carpet. I would, however, stay there again after all of the construction is finished.

"Good Motel"


Diamond Member wasn't offer Elite Package. Cozzy place nice outdoor patio and furniture. Very comfortable beds Fast WiFi Internet Download and IploadU speeds 60Mbps! New 50' Samsung TV but local channels HBO poor.

"Will be much better when renovations finish"


This hotel is reasonably good value compared with a lot of other places in the area (meaning it's still expensive but not ludicrous!). At first glance I thought, as others have said, "you get what you pay for". The reception was a pokey little desk on the way into the bar/breakfast room and everything felt a little dirty and run-down. However, they are doing some pretty major renovation work and building a completely new reception area which explains a lot. I'm sure it will all be far better when the work is finished. Apart from all that, though, it was a very pleasant stay. The staff were really nice and helpful. Breakfast was good - the freshly-made vegetarian omelette was excellent. There's also a happy hour in the evenings with free drinks and snacks for guests. They're trying really hard and I would happily give it another go once the works have been completed.

"Memorial Day escape"


Nice little cozy, convent hotel. Good breakfast but come early as they run out of food fast and by my experience don't restock. As there was no syrup for the waffles, and they ran out of toast and pastries. Other then that..they have a great happy hour beers are $3.00 and if its Sunday-Thursday beer and wine is free from 5-8.

"Bizarre. Under construction, expensive, and strange."


Everything is the Bay Area is expensive and though this place is slightly less than some others, "you get what you pay for" rang true. The old hotel lobby is being remodeled and construction is underway, with noise and dust everywhere. A temporary lobby has been set up at another door, but there is no space there and you must go back outside with your luggage and into another, inconvenient door to reach your room. And since the elevator will be in the new lobby, there is none now so prepare to haul your luggage upstairs if you get a second-floor room. There is insufficient parking and the lot will likely be full if you arrive later; some of the lot is blocked off for the construction equipment, materials, and access. Room details were bizarre, with hangers that could not be removed from the bar to hang clothes (very inconvenient for pants--do you really have guests who steal hangers?), the "aisle" between the foot of the bed and the cabinet was almost impassibly narrow, and there was a great doorless closet with enough entirely-unnecessary shelf space for a long-term family. WiFi was weak and spotty. I'll stay elsewhere next time, even if a few $ more.

, General Manager at Best Western Plus Brookside Inn, responded to this review
Thank you for comments regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 408-263-5566. Sincerely, Susan Truong General Manager Best Western Plus Brookside Inn

"Very good"


Room of over really noisy kids playing and run in the room overall everything was nice and just fine very nice breakfast this best Western is being remodeled but everything was safe and clean we had a nice day

"Great Stay"


The breakfast buffet was excellent. The hotel offered a free happy hour which included wine and food. Also very good. Didn't have to go out for dinner. Staff were very courteous, rooms was good size and quite quiet. Good choice!

"Wifi in room not working"


Good hotel, but he wifi in the room did not work. Could not be fixed the first evening and was not fixed when I left 4 days later. POOR! There was a work around which was to use a Cat 5 cable Service persons was very nice and everyone worked to please me during my stay.



This Motel is under construction. Parking is very limited. Rooms are noisy and dark. The room we were in had NO Internet, Very Dark and the Bed needs to be retired. One of the worst Motels I have stayed at in a VERY long time. I should have read the reviews before I booked. All of them are true. If you are looking to use as a work area, no plugs, no internet and lighting is very bad. If you are looking for a comfortable bed, NOT HERE. If you are looking to feel un safe at night..... This is your place. Bad Choice all around.

"No parking, so could not use room"


Booked room week in advance. At no time was I told hotel undergoing construction or limited parking. Nothing is listed on their website, either. Arrived at hotel and there was no parking in the lot or in the street. Asked desk clerk where I should park and was told, I don't know. Asked for a refund because there was no parking and was told he could not because I booked through a third party. I booked room through BW and not a third party. Have contacted location multiple times through email and phone and have not received a response. Will not book a reservation with them again.

"nice stay in milpitas"


I stay at Best Western Brookside when I come to the Bay Area. It is centrally located to family, bingo halls, the SAP center. The In-and Out restaurant is open late for great burgers. Starbucks is close, great restaurants with-in two miles. The room is always comfortable, quiet even though it's close to the freeway, which is also a advantage. The ONLY thing I would have changed is the pillows are too thick!

"Bad bed & room smelled"


Usually I can depend on Best Western for quality. This BW had a bed that sank to middle & was lumpy. Bedspread was stained. Room smelled. Construction going on caused inadequate parking. Dirty sock in room.

"Not A Best Western Plus"


This is not a Best western Plus as advertised. Maybe it will be but its still having a lot of construction on it. You have to go the the shady side of the building to get to the stares to the 2nd floor. The hall smells like Skunk weed (Marijuana) and we had people screaming down the halls during both nights we were there. The designated smoking area is right bellow the (NON-SMOKING room balcony's) The clientele is that of what you'd find at less than an EZ8 hotel than a Best western. We paid for a Best western Plus and defiantly did not get it.



Night Office Manager was so rude and didn't care what I had to say. She didn't answer the phone when I got to my room minutes later asking for someone to fix the AC. Later the next day I found that the Day Office Manager was great, super friendly and was on top of it when I asked for assistance. She had someone come fix my AC, Phone and Bill. Overall after that it was a pleasant stay. The hotel was under construction so it was hard to find parking.

"A place I would not recommend"


Daytime construction to the hotel and music at night coming up from the bar lounge through the floor and no elevator. The parking is so tight you have to get there real early or windup parking in the business parking lot next door

"Convenient place to stay!"


Stayed over night while attending concert at SAP. Very convenient and great price/value! Breakfast was included and much better than I anticipated. Room was clean and quiet. close to restaurants and markets. Has microwave and mini fridge! unexpected and appreciated!

"Welcoming to pets and their owners"


Conveniently located, nicely maintained and a very nice hot breakfast! Had our show dogs with us and loved the grounds and the room. Noisy neighbors were the biggest problem. Staff was a bit lax in responding, but otherwise a great place to stay.

"Repeat Customers"


We have stayed here many times in the past.and are pleased to say they keep improving over the years. The amenities and the price and the convenience to family makes it our go to place to stay in this area.

"Nice place with free breakfast and happy hour"


Its very conveniently located and I had no issues with hotel or the staff. The rooms were clean and staff were courteous. The happy hour was an extremely nice thing to have. They had nice variety of breakfast and even cooked custom omelettes. I would go back anytime.

"Hotel room condition"


Room was filthy, in poor condition, AC put out a horrible odor, bed was extremely soft and re-modeling construction started at 7:30 AM after checking in after mid-night. Hotel staff did not notify me of construction upon checking in.

"Great Value, Breakfast + Happy Hour"


Close enough (15 minute drive) to San Jose, yet avoid the steep downtown hotel rates. Great deal with breakfast and happy hour included. Happy hour is great, as long as you're okay enjoying it with a bunch of construction crews. Small gym with 2 treadmills, 1 elliptical, 1 cable weight machine.

"Not bad"


The hotel is old but it is being updated. Cons: Our room which was an updated room #119 but it still had a little bit of an oder (old hotel smell). The a/c was a bit loud. I could hear the people above us. Location is not the best. Pro: Staff is nice. Breakfast was good compare to most hotels. They had soy milk by request. Hotel had a full bar. An outdoor seating area. A decent gym. Good for a cardio workout. Free parking. Overall not bad.

"Hotel was good"


Room is pleasant and neat but the goodies were of very low grade quality particularly bathing bars . apart from everything is okay. we couldn't get parking and have to park my car on the roadside parallel parking .

"Mixed Feelings"


We did not know the facility was being remodeled until we pulled into the parking lot. This would not have been an issue except that the patio table and chairs outside our room were covered in dirt and we had to try and clean them off before we could sit down and relax. Our room was nice but the drinking glasses were smudged and dirty as though a cleaning rag had been swiped across them. I am so glad I happened to look before using them. The bath towels were also very rough. The breakfast was good, though. I'm not sure this location rates the "Plus" status.

"Great Stay in the Silicon Valley"


The hotel was in a great location. The hotel staff was helpful and courteous. We would stay there again. The breakfast had a variety of hot and cold items. this was another nice stay at a Best Western property.

"Very Pleasant Stay"


Our room #120, was located on the ground floor which had a patio walkway with table and chairs to relax outdoors. The room was very spacious, clean, well maintained, and beds and pillows were comfy. Amenities included a large flat screen TV, refrigerator, microwave, free WIFI and excellent water pressure in the shower. Breakfast included: made to order omelettes, a waffle maker to make your own fresh waffles with toppings and whipped cream, bacon/sausage, fresh fruit, yogurt, choice of cereals, pastries, muffins. There's juice, a machine that makes hot chocolate, coffee, lattes, and cappuccinos to a strength you might like. The hotel is currently under some renovation but didn't create any problems, it was still quiet and comfortable. The staff were very pleasant and attentive. Definitely recommend this hotel as we stayed two nights and will stay again when in the area.



I needed a room for one night and was so pleased with my choice of BW+. Front Desk and Housekeeping staff were very helpful, friendly, and cheerful and the room was exquisite! Furnished with what looked like brand new furniture, room #104 was gorgeous and had double-doors that led out to a tiled sitting area with two chairs and a table. The bathroom was nicely appointed and the bed was so darn comfortable, that I managed to get 11+ hours of uninterrupted sleep - pure heaven! Unfortunately, I slept right through the complimentary breakfast, which other guests said was outstanding and included delicious hot items. Nor did I take advantage of the hotel's many amenities, including the swimming pool, gym, or complimentary social hour in the lounge – heck, I never even turned on the television, with its inviting large screen – once my head hit the pillows, I was sound asleep! I've always been very happy with Best Western Plus facilities and this one was a real gem. Don't let its proximity to the highway scare you off – I didn't hear a sound all night and slept so late into the morning that I had to hustle to vacate the room by noon!

"Friendly Staff"


Property is undergoing remodeling but did not impact my stay. Haven't stayed here for a few months but staff still greeted as returning guest. Breakfast attendant remembered my omelet preference and asked if I wanted one prepared.

"Smelly MUSTY Rooms"


We are in Room 129, my husband & son was there one night before I arrived. I walked into the room and they had the fan blasting with the windows open. I knew right away they were trying to air out the room. I smelled a very strong MUSTY odor coming from the carpets. When we brought it to the attention of the front desk, the front desk clerk(man) said its because all of the furnitures are new and they have to air out - "that is what you are smelling." My husband and I actually have extensive hotel/hospitality industry experience and that smell is NOT from new furniture but rather a smelly, dirty carpet that is long overdue of shampooing! It's a shame that he thought we are gullible to his explanation. The furniture are new but bad move to put it in a room with dirty, smelly carpeting. If they are improving the hotel w new furniture then they should have also replaced all the shower curtains - as you can see from my picture, it is old. The bedding cover also had a rip and hope in it. Guests can tell what is new or not so its a disappointment when hotels and their representatives(Front Desk Staff) think they can insult our intelligence.

"Way beyond for the price"


Traveling on business, watching the budget. Room was clean and be was comfortable! Staff was great and the FULL breakfast and the AMAZING happy hour (drink and enough food for a dinner). Right off freeway, close to San Jose area. Not a great part of town... but once inside, all was good.

"LOVE this Best Western Plus!"


This BW Plus property is one of the best hotels I've stayed at - and that includes 5 star Island resorts! Alfie and Susan at the front desk are amazing! They are always so helpful and kind, they anticipate any need that I may have (like making sure I have an extra blanket), and they go out of their way to make sure my stay is comfortable. I have stayed at this property over 80 days since September 2015 and I have never had a problem or concern. There are reviews on the internet that have complained about the lack of an elevator to the second floor - but rest assured, the elevator installation is in progress right now! Also, please understand that there are maybe 10 steps up to the second floor (until the elevator is finished! :) - they are not difficult and the front desk will help you with your luggage. In addition, the Milpitas/San Jose/Silicon Valley is an INCREDIBLY expensive area - hotels rates are higher than other areas, but the BW Plus Brookside is always one of the best rates available. Even if you have to pay a few dollars more than others in the area, you will not be sorry. Be sure and read reviews of the other hotels before booking - there are some sketchy ones in this valley!

"Staff was great, hotel was not."


The hotel staff were helpful and friendly but the hotel was older and smelled bad. The beds were uncomfortable and it was not the cleanest room I've ever stayed in. There was not shampoo provided and not enough towels for our family.

"Hidden Diamond in the Rough"


Every hotel in Silicon Valley was either sold out or wanted two to three times their normal rates. I didn't even know this place existed, but now I'm glad I did. Got a clean comfortable room at a decent rate. I enjoyed the friendly staff and both the free happy hour and breakfast offerings. It's an quick and easy walk to a large variety of interesting ethnic restaurants. And it's not far from the Cisco Campus. Will stay here again when the need arises.

"Newly refurbished/upgraded"


We were a little hesitant based on photos/videos my wife had seen on the web, but we had a great 3-night stay. Everyone wants clean - and it was. Bathroom was new and excellent. Our 2nd floor room had a very nice covered balcony. The front desk staff were exceptionally friendly and helpful. Breakfast was best buffet we've had in the U.S. and we ordered omelets from another very helpful/friendly person. Room was neither large nor small. We had a king. All the amenities we wanted: fridge, microwave, internet, hair dryer, iron etc. It was close to a whole variety of good restaurants and only 15 minutes from Sunnyvale where we had meetings.

"Location is sketchy - staff nice"


I was literally terrified walking to find food for dinner (bar shuts down early). SKETCHY neighborhood and kind of dirty hotel, especially for $250/night. Walls were paper thin - had to call the front desk about the couple above me - lady next door coughed ALL night long - I felt like I could hear her breathe. I've never written a bad review so I feel bad, but for $250/night - ICK. The one positive is the bartender, Jamie, who was awesome.

"Another great stay at this location"


This Best Western is a great location for anyone coming to see an Earthquakes or 49ers game. This is my forth or fifth stay here after a game. Great rooms and a wonderful spread for breakfast. Stay here and enjoy a great rest.

"Too Close to Highway"


This place provides many amenities to make up for the fact that it's located directly on the corner of 2 highways. On of the exit ramps is literally outside your window on the pool side. Call first and make sure you get a room on the parking lot side! Traffic is so loud as big trucks accelerate onto the ramp. This starts very early in the morning and continues all day. There's lots of motorcyclists and guys with fast cars showing off as they floor it onto the highway until really late at night on every day of the week. I stayed from Tuesday to Saturday. The Pool side rooms do not have patios, but the Parking Lot side rooms do. Buffet style breakfast is free from 6:30-9:30am and excellent considering. Probably the best free hotel breakfast I've had. It was 8:30am so turnaround was high and I'm sure they had just put out fresh stuff. French toast, scrambled eggs, sausage links, hashbrown patties were all great. Not soggy or overcooked. The coffee is from an espresso machine, which is a great idea but the need to use a better quality bean. Yogurt and cereal are available too. They provide coffee and cookies all day in the lobby. The parking spaces are all a little too small. I'd park further from the lobby to avoid dings in my car doors. There are a lot of fast food places near by, but no good or healthy restaurants. There is no room service, but they offer delivery from a local place that makes sandwiches, pizza and fried foods. The rooms are very nice for the price. Standard size with a mini fridge and microwave. The HDTV is pretty big and gets basic cable. The bathroom is very nice and I never ran out of hot water. Everything was pretty clean. The staff are not outgoing but they are friendly.

"Dont waste your money"


Dont do it. Homeless people living on one side of the hotel. completely over priced. The room we stayed in stunk. The service in the lounge, well there was none. Not a good part of town. When we made our reservation they told us it was right next our destination it was not.



First room I was given had the window open, smelled of carpet cleaner, and had some sort of large bodily fluid stain on the chair. Second room smelled of terrible mildew and had bodily fluids on the shower curtain. I have no idea how they justify $200 a night for this place. On the bright side, front desk clerk was incredibly helpful. The staff are friendly as anything. Just a very dirty, dingy hotel. Pass on this one.

"Great place to stay"


Great place to stay. Roomy and comfy bed, good shower and clean. Close to shops, diners, supermarket and transport highways. Two story but no lift but ample parking. Free wifi and breakfast too. Enjoy.

"Friendly Staff"


The hotel was of an older vintage but clean, good size rooms and very friendly staff. Has free hot breakfast and happy hour from 5 to 8 from Sunday to Thursday (free beer, wine and snackie hot foods). I felt coming from Australia and not knowing the hotel rates in this area, the rate were on the high side.

"Best Best Western"


We went to the Bay area for the Super Bowl. Not only was this Best Western the most reasonable rate wise; but the facility and staff were simply outstanding. The facility was pristine at all times and staff were friendly, helpful, and went out of their way to assist us during our stay. We would stay there again in a heartbeat.

"So close to great!"


The hotel is a nice property with a friendly staff that I would put in the "Very Good" category. The only thing that's a little frustrating is how close they are to being GREAT. If they would just pay a little more attention to detail! Some examples: What looks to be a newly remodeled room with a bathroom door that is really chewed up at the bottom. A sparkling clean tub with a mildewed shower curtain. A great evening social hour that lasts until 8:00 with the food all gone at 7:00. It seems to be a favorite of construction companies and other blue collar business travelers. The hotel did seem to be mostly people traveling on business looking for a really good value (as I was). Perhaps due to the free breakfast (possibly the best free breakfast I've ever experienced at a hotel) and the evening social hour with free beer and wine. To be clear, there was nothing that would keep me from staying here again if the price was right. However, with just a little more effort and attention to the little things this place could be my first choice when in the San Jose area.

"Best Hotel in Milpitas"


I love the Best Western PLUS in Milpitas. It is always clean, the staff are very friendly, the prices are great for this area, and it is close to many attractions. Alfie, at the front desk is a true gem and is always so helpful!

"Great Hotel for everyone"


Excellent rooms - Cozy comfortable beds - Excellent pillows - Fantastic Breakfast bar and free omelets cooked to order - Very nice bar and restaurant - Happy hour in the best I've ever experienced in a Hotel

"Adequate at best, would again use in a pinch"


Thin ceiling makes for noisy 1st floor rooms. I was woken very early in the morning by someone walking around. Free beer/wine and snacks at happy hour was nice. Location has few decent restaurants close by, only strip mall mom and pop places. This would not be my first choice for lodging in this area.

"Hotel Evening Reception."


Receptionist gave false statement to its customers on Thanksgiving day about having as normal as schedule in the website when making reservation. This is a trap which was discovered after customer's checking in . The hotel 's location was very good, OK with rooms and presentations , but it 's not perfect at something where to put a cover on like "social hours".

"Hotel Evening Reception."


They did not have social hour as they advertised on the web from Sunday to Thursday even I called to asked them before making reservation (Receptionist said YES, but this was a trap with nothing hapenned).

"Best Hotel in Milpitas"


The Best Western Brookside Inn is by far the "Best" :) Hotel in Milpitas at a decent rate (considering that the Silicon Valley is the most expensive place in the country according to recent studies), is very clean, and the staff are fantastic!

"Great customer service"


My husband and I stayed for 6 nights. The location is not too bad, close to the freeways, lots of places to eat around, and there are 2 gas stations. There is a smell in the hotel but that did not bother us. We just went to Walgreens and got us a cheap air freshener for our stay (we weren't in the room majority of the time, just to rest up). Breakfast is awesome. The food was excellent, perfect to just grab and go! The staff is super friendly, we were always acknowledge every time we came in and out of the hotel. They even have cookies at the front desk (which is really good). Another downside of this place beside the smell, they have no elevators. Even though it is a 2-story hotel, they have a nice big stairs at the front. But overall, I would still come back here to stay for a couple nights.

"Excellent Service in Milpitas"


I always have the best service when staying at the Best Western Plus Brookside Inn in Milpitas California. The staff are very helpful and attentive, with Alfie being a stand out star. He always goes above and beyond when assisting guests with their needs. I always attempt booking at this location before searching elsewhere (and that is only if they are full). I prefer to stay here above all other hotel properties in the Silicon Valley, and as I travel on a weekly basis to the Milpitas area, I have stayed in quite a few other hotels and this Best Western is the best by far. Call them direct for the best pricing for business/corporate travelers.

"what is that smell"


The staff and the rooms were nice. I needed a new mattress. Half the bed sank 6 inches and the other have was firm. I was there for 4 days. There was a smell in the hotel the whole time. I didn't know if it was the carpeting or what. I inquired a few times about it but no one had an answer. if was enough of a smell that everyone in my group noticed. It was not a nice smell. over all the experience was ok. Great breakfast and free food at night was nice.

"Great place to stay"


This hotel is very restful, great hot breakfast, very comfortable rooms and extremely pleasant staff. Needed to find a hotel near a family event close to freeway, but not noisy. I will definitely stay here whenever I am in the San Jose Fremont area.

"we just love it~ quiet, convenient, tasty breakfast"


we just love it~ quiet, convenient, tasty breakfast~ BEST WESTERN PLUS Brookside Inn is nice enough, with starbucks coffee machine, lovely little swimming pool, gym, cute fountain, fresh fruits,eggs and ham at breakfast, clean bathroom, spacious room~ totally nice~ and of a great location. don't miss the grocery outlet nearby, the big pack of chocolate is the lowest price we found among 5 cities in the US.

"Nice Hotel Out of the Way Location"


Very nice hotel with comfortable rooms. It is somewhat hidden but this makes it quiet. Good breakfast with some made to order items. Price was reasonable for this area. Rooms were spacious and well equipped. Good for business travelers but also family vacations.

"Brookside Inn Milpitas"


It is a very nice hotel. The service was great. the Room was large and comfortable. The beds were a little small, standard Best Western "queen" beds. Pillowtop was nice. The internet was fast. The breakfast was fantastic and the link sausage was the best I had ever eaten .



Stayed there in September 2015 for 3 nights, being on a business trip. The stay was generally okay, except for couple things: - The room had a quite noticeable smell as if it was smoked in (despite the "no smoking" sign). - When checking out early morning, I had to wait for 10 minutes for somebody to appear at the reception desk. - My spoon (which I left on the table) had disappeared after the cleanup. It was cheap old steel spoon, but it wasn't there when I needed it. The front desk staff wasn't able to locate it and return it to me.

"Stay at the Best Western Brookfield"


I found last minute accommodation for business purposes at this site. The place has been remodeled partially, carpets, wallpaper, furniture. Yet its structure is old and you can hear your neighbors next door (no much privacy). I am a light sleeper and was woken up several times by people walking by or on the floor above. The room was comfortable and I did not have any allergy during my stay. Breakfast was very good as well as the happy hour.

"About 85% Happy with our Stay"


Loved: The size and cleanliness of the rooms, the breakfast area (the selection of items, the option for fresh omelets and the serving staff (remember to tip them for good service even if you didn't have an omelet...they work hard!!)), loved the coffee machine where you can pick from a lot of different coffee type drinks, the lobby, most of the front desk and other staff, the fountain outside, that it was centrally located to where we wanted to visit but not having the price tag of the San Jose hotels. A 100% smoke free hotel. Not Thrilled: There was what sounded like a heard of elephants above us several times during our stay. The upstairs was either not well insulated or the folks staying walked extremely hard. It was bothersome that at a smoke free hotel several times (especially during the evening hours) when we went in the front door and we smelled cigarette smoke. At one point in the morning a couple was sitting right outside of the front door smoking. It is one thing to maybe do it out in the parking lot or out on the sidewalk away from the property but right at the front door? We partially chose this property due to the smoke free facility. We should not be able to smell smoke at all during our stay. The evening front desk lady was efficient but not overly friendly to my daughter when we were having wifi issues. They had to apparently reset the wifi which is fine it happens. The pool was great to cool off in, the 2-5 feet deep was a bit on the shallow side but would have been great if we had little ones. We would stay again but request a room on the 2nd floor. We stayed for 3 nights in from August 20-23.

"August Stay"


Overall a nice hotel, friendly staff. Great breakfast with very good selections. . Undergoing remodeling of bathrooms. This created a small problem, but very minor. Price was high but area and time of year was a factor.