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Best Western Inn at Penticton

3180 Skaha Lake Road, Penticton, V2A 6G4 Canada
Contact the hotel
Contact the hotel
Contact the hotel
PHONE : (250) 493-0311
4.0 / 5
1079 Avis Tripadvisor
REVENIR_AU_DEBUT
My research
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Hotel advantages

Activities

Jacuzzi
Playground
Swimming pool
Skiing nearby

Hotel services

Air conditioning in the hotel
24/7 reception
Complimentary breakfast
Free Parking
Indoor pool
Laundry

Room services

Coffee maker
Hair dryer
Refrigerators
The strong points

Activities

Jacuzzi
Playground
Swimming pool
Skiing nearby

Hotel services

Air conditioning in the hotel
24/7 reception
Complimentary breakfast
Free Parking
Indoor pool
Laundry

Room services

Coffee maker
Hair dryer
Refrigerators

Description

Guests flock to British Columbia for the Peach Festival and our Penticton hotel is the perfect accommodation for a stress-free getaway. We’re located close to Okanagan Lake and Skaha Lake, both great spots for water recreation and fishing. Local wine tours are a favorite for guests at our Penticton hotel, and boating, golfing, hiking and biking are just a few of the recreational activities available. The great outdoors is just moments away. Our Penticton hotel features a stunning courtyard and outdoor areas so guests instantly feel transported to an idyllic destination. With an outdoor pool, barbecue grill and playground area for the kids, you’ll feel right at home. Our hotel has oversized rooms and kitchenette suites, perfect for longer stays. We’re known for our excellent customer service, and we offer a free hot breakfast daily with a waffle station, eggs, sausage, pastries and fruits, cereal, yogurt and our famous 100% Arabica coffee. Sports groups and minor sports leagues choose our Penticton hotel when traveling for a game. We welcome business travelers and leisure vacationers alike. Our rooms are designed for longer stays, but they’re also great for guests who just want a little extra room and top notch amenities. If you’re looking for a fantastic location nestled close to Mother Nature, that’s exactly what you find here. Dragon Boat Races and Fest of Ale, the microbrewery showcase, are all great reasons to stay at our Penticton hotel. Whether you’re in town for the Peach City Beach Cruise or the Elvis® Festival, you deserve spacious and well-appointed accommodations complete with luxury bedding. Our friendly customer service and great value make us stand out. Book your upcoming stay at the Best Western Inn at Penticton and enjoy being close to nature! Enjoy your stay.

Activités

Customer reviews

4.0
based on 1079 guest reviews
Excellent
470
Very Good
340
Average
142
Poor
67
Terrible
60
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
"Great Best Western experience"
Ellen F, 01 Octobre 2024

Clean, quiet and comfortable. Convenient location. Excellent amenities with an indoor pool and hot tub plus barbecues. Very helpful front desk staff who without hesitation arranged a room change as we needed a room on the ground level which was much appreciated.

"Average motel with a good breakfast."
Russell H, 01 Octobre 2024

A perfectly reasonable motel, but don't expect anything fancy. The breakfast was great. Bed was comfortable. Pool and hot-tub were clean and well maintained. I can only give 3 stars because it's still a motel with fairly thin walls, the faint smell of smoke in the room, and pot smoking neighbors. Not a particularly appealing part of town to stay in along a strip with other motels, but it's fairly quiet. Only plastic and disposable cups in the room. Lots of contractors/workers seemed to be staying here. I personally wouldn't stay here again, but I think it's a reasonable choice at the right price.

"Great Place to Say in Penticton."
Lori M, 01 Octobre 2024

Great Hotel/Motel. Alexis at check in was great. Older hotel, but clean room and had a nice space to it. We weren't on top of each other in the room. Close to shopping, which is what we were there for. Would recommend staying here. We will be back next year for our girls shopping getaway.

"Only ok"
Hogg006, 30 Septembre 2024

Well this hotel has some issues. Heard at check in that all rooms are pet friendly. Not good for certain allergies. Never heard that at any other hotel. Some staff have attitude problem. Actually looked at getting out early after the bad start but after that no big issues. Pool is great because the chill is being taken out so one wants to spend some time in it. Hot tub has bubbles not jets so it is terrible as water comes in ones face and over head. Breakfast is one of the best ever. A lot of choices and a lot of different fruit. There are a lot of stairs to get to the breakfast area. Rooms are ok but the pictures of the room on ones reservation and what one gets do not necessarily match. The rooms are dated but clean. Beds are comfortable. Not sure we would recommend or return to this hotel.

"Great Place to stay in Penticton"
Bonita F, 12 Août 2024

Older hotel that's been well kept up. The room was clean and the bed was comfortable. Nice indoor and outdoor pool areas. Lots of tables and chairs outside to use. Great breakfast every morning with friendly staff. We enjoyed our walks to the nearby beach every day.

"Fantastic family resort!"
Krissy D, 09 Août 2024

This hotel exceeded our expectations. The room was good equipped with a kitchenette so we could prepare our own meals. It had a gorgeous court yard with huge mature trees shading most of the area so you could still enjoy it in the 35 degree weather. Patio tables, outdoor bbqs, outdoor pool area with floaties for the kids, playground, large grassy area for pets and kids to roam around. Breakfast was great with SO many different options to choose from. Waffles with all the fixings, fresh sliced fruit, eggs, bacon, sausage, hash browns, bagels, toast, muffins, pastries, cereal, yogurt, oatmeal etc. this resort also has an indoor pool and hot tub as well. Short 10 minute walk to the Skaha beach through the Shaka park. Overall our family was thrilled to stay here and we will definitely be back!

"Very nice hotel"
Janet B, 20 Juillet 2024

Great hotel - awesome breakfast with hot and cold foods including fresh fruit and COBs bakery items. Older building that has been up graded. Staff friendly, hard working and very accommodating. Outdoor pool well maintained. This location is great for families and businesses personal.

"Love my stay"
Aman D, 16 Juillet 2024

Very friendly hotel ..I really love my stay there ..courtyard is really nice to hang out with family and friends..breakfast was really good and fresh..I went to so many fancy hotels but this one was not that fancy but I really like this hotel.

"Nice Location"
seamush736, 11 Juillet 2024

Hotel was clean and had some great amenities from what I could see. I did not avail myself to them as I was pressed for time.

"Pleasant home base"
aregla, 07 Juillet 2024

Great stay at the BW in Penticton. The family enjoyed the choice of pools and relaxing on the lawn was so nice after a day of travels. Breakfast was more than good. Fresh fruit, choice of eggs, meat, and the chance to eat outside on the covered patio was delightful. Room as comfortable with two entries - one to the parking lot; the other to the courtyard lawns and pool.

"Fabulous stay in Penticton"
SabinaH415, 06 Juillet 2024

Best experience at a hotel Everyone is friendly and helpful The facility is clean and lots of space Breakfast is way above average and good choices and even some gluten free items Room is comfortable Location is perfect for getting to the amazing beach

"fantastic"
lakota14, 21 Juin 2024

Very, very enjoyable, Best free breakfast ever, pool was great, everything was just great. Can't wait to come again!

"Good location"
skookumskookum, 15 Juin 2024

A perfect place to stay in Penticton. I loved the front & back door set up with the little apartments. Enjoyed sitting in the green space at the chairs & tables in front of each unit.

"June 22024 stay in Penticton"
elizabeth h, 15 Juin 2024

This is the second time we have stayed at this hotel and would definitely return. Great amenities and breakfast is excellent.

"Penticton weekend"
pas2rgarry, 09 Juin 2024

Our stay was very relaxing, great rooms, service and breakfast! The pools were also amazing and clean

"Great place to stay"
Donna W, 05 Mai 2024

They hotel is very clean , the staff are friendly and are there 24/7 to help with any of your needs. We forgot something in our room , phoned them and they put it aside and we picked it up before leaving the city.

"Penticton overnighter"
Robert M, 28 Avril 2024

This is an older property that has been updated. Unfortunately you can't enlarge the rooms when you update. We had a small room with too much furniture in it. Our second floor room was only accessible via very narrow stairways. The breakfast was excellent but was also on the second floor, but couldn't be accessed from second floor rooms, without going downstairs through the lobby. Staff were incredible. Friendly and helpful. I didn't feel the room was a good value, even with the Senior and Loyalty discounts.

"The worst experience I've ever had"
Foodlover9119, 29 Mars 2024

When we got there they gave us our room and we went there it wasn't clean. We got a new room and I found hair on the towel in the bathroom. The TV didn't always work. The staff was not nice. I will never come back. When I asked the stay if I was going to get any money off becuase of the rooms the lady was rude to me and told me it was my fault for booking online that day. Ilk never come back ever.

"A step Back in Tme"
Allen C, 09 Décembre 2023

The building is a motel not a hotel so in cold or adverse weather conditions checking in will be a challenge, especially if you are on the second floor. The building is also very old but very well kept and clean. The toilets however are ancient tiny little toilet form a by-gone era. If you are a big person you will find life's simple pleasures very challenging. If you are male and have to do a number one and a number two at the same time- good luck to you!

"Great place for short or long stay"
pambenson, 25 Novembre 2023

Very comfortable enlarge clean room, great breakfast with friendly helpful staff, and nice extra amenities such as indoorpool/hot tub and out door pool. We appreciate the option of having our pet with us.

"Excellent stay"
jjnservice, 09 Novembre 2023

When we first arrived the girl at the desk was friendly and very helpful. She was patient with us and made sure we knew all we needed to know. I returned to get supplies and sh÷ immediately helped with a smile then asked if I needed anything else. At breakfast we were greeted by a very friendly woman whe made sure wwe were well taken care of. The only little complain I may have us that it was hard to keep our room a constant temperature but it was a little thing. We will return.

"Always a good stay"
jroses, 02 Novembre 2023

We have tried a few hotels in Penticton but our best stay has always been BW. The breakfast is a bonus and the hot tub is a treat. Love that BW is pet friendly but the daily rate ($20) for a dog is a bit steep if staying a few days. Should be a flat rate

"Excellent location & Staff. No elevators."
POLLYANNA57, 22 Octobre 2023

Attractive Hotel in great location. No elevator but lower floors at carpark levels. Fastidious everywhere. Staff amazing. Outdoor Pool in Season and indoor Pool otherwise. The Breakfasts were fantastic. The generous Enviro Reward Programme a Winner. Get points if u forego Housekeeping. The spacious Kitchen Suite was very User Friendly. Domestic sized frig and proper supply of crockery, cutlery, glasses and pots and pans. Fantastic. Car parking easy and location great for everything.

"Nice place for a few days"
morganhouse007, 02 Octobre 2023

Room was nice. Kitchen was very useful. Pool was excellent as was the free breakfast the facility was clean and looked good. Inner courtyard was fun for gathering and kids running around. Liked the location as close to the lake.

"Inn at Penticton motel"
jendawes2022, 23 Septembre 2023

This is a motel-style setup. There is a nice inner grass and pool area that would make it good for kids. I had a room at the back so it was quiet. The location is near to Skaha Lake beach (south end of Penticton) but only 5 mins by car to downtown. I chose this hotel because it was convenient for where my friends live. Not an elegant hotel, but if you're looking for family and pet friendly accommodations, this would suit.

"Special moment in our lives shared at the Best Western"
I9318BOneilh, 11 Septembre 2023

Sept 9th 2019 marked the day husband to be got down on one knee at he front left corner of the "sun dial" to propose. Major head fake about a great photo of a cool landmark.... It was the Day after the Dragon Boat Festival. We were apart of the Sudden Impact Black from Cultas Lake BC Afternooners with pupperz and coffees in hand loved the romance. So Penticton is our forever September home away from home. This year is the first ime we've been able to revisit. We chose the Best Western for location and reputation. We were not disappointed upon arriving. Check in was prompt the place was great. So glad we desided to stay here. As this date marks a special life event, Dragon Boating aside, we will try to reserve again for future stays with all the wacko's of the Dragon Boating world. Even if the team does not come due to the many paddlers selected for the Worlds and Pan Am races. Penticon is a favorite destination to chill. "Paddles UP"!

"Horrible Management"
IronRich22, 11 Septembre 2023

Booked a suite several month in advance. We received a regular room so we went back to the front desk and talked to the manager. The Manager told us there were no suites available and refused to rebate any money even though we did not receive our room type. Manager was RUDE AT BEST. One of our friends had heard the manager upgrade someone at no charge to a suite after we had checked in.

"Excellent Service"
davempeter, 22 Août 2023

BW at Penticton delivers great service and will accommodate our needs. The full breakfast was awesome with scrambled eggs, hash browns, sausages, bacon, waffles, toast and much more. We had choice of swimming in the outdoor pool or indoor pool which the kids loved. Thank you Best Western at Penticton for your great service and we would love to return here for our annual family vacation for a family of 40 plus.

"Family vacation"
cfische9, 19 Août 2023

Hotel was great, staff was excellent and breakfast was good. Both indoor and outdoor pools were a great place to hang out and stay cool. BBQ pits are excellent and a great place to meet new people while grilling.

"Retro"
northernl2014, 09 Août 2023

I am going to rate this motel a 4 because I don't want to negatively impact their overall score as I think it may be one of the best choices in Penticton. The grounds are well looked after. The staff are great (super important and appreciated). There are not many motels of this quality where you can park your car outside your room. It makes travel so easy. That said I want folks booking this very expensive property to understand it has a 1980 vibe. The buildings are old, the furnishings are dated and it is not within walking distance to any waterfront. The street it is located on is convenient with box stores and such but there is no character. Like I said, could be the best choice - pools, breakfast - laid back vibe that was lovely. Just want to help folks make an informed decision. I will probably book again in winter (only at a reduced rate) to enjoy the wonderful city of Penticton when things are a bit quieter and more appropriately priced.

"Love this place"
spikeskids, 03 Août 2023

The courtyard is one of the best features of this hotel. Each room opens onto the courtyard, with the outdoor pool, tables, BBQs and play area for the kids. The grass is always green and is well lit. The perfect place to sit and relax after a long day. The rooms are clean and the beds are comfortable. The breakfast room always has something for everyone and as a celiac I have plenty of choices. Can't imagine staying anywhere else in Penticton.

"Will NEVER go back!!! "
christinacD5219CI, 01 Août 2023

This was the absolute worst experience I have ever had. Kris the hotel reception was incredibly rude and does not have an ounce of hospitality and should not be working as your front desk agent. The manager Kelly also had a horrible reaction to our unfortunate situation. They should not be employed in hospitality. If it wasn't for the fact that this was a tribute trip for my late mom I would have never continued with this reservation. Kris was incredibly rude on the initial phone call, not willing to help, and then passed me over to his colleague to book me in. The booking agent booked me at a rate of $1314.40 per night including all taxes. When I got to the counter on July 25, Kris was there and was extremely unfriendly, so rude to the point I was in tears in front of him and that is only when he changed his tune. He charged me $1325 and change and told me to take up the $9 difference. Kris was also condescending about the $9 difference “you mean the $9”, it was $9 on each room and this was after online it quoted me almost $200 dollars less which they would not match and the online booking platform was not working to book. We went to speak to the manager the next day Kelly. Kelly already had a narrative in her head about our reservation and comes out to greet us by saying “oh is this the reservation about the $9”, saying it in a rude and condescending way, similar to how Kris expressed his opinion. Kelly took his side immediately and then eventually started to understand our side and said she would handle Kris' approach with him. This wasn't the only trouble we had at this location. We asked for two blankets as we had to use both beds and the AC was fairly cold, Kris gave us one only and said “yeah they don't trust us here at best western I guess” in reference to providing us another blanket. Not only did we not get two blankets and one of our sleeping areas was incredibly cold when sleeping on the pull out, I proceeded to ask the house keeping lady for a blanket and they did not bring an additional one up either. I asked twice the housekeeping department and Kris was asked once and not not provided the additional blanket that was asked for. This experience was traumatizing. This was a location we visited when we were younger with my mother who recently passed and we wanted to do a tribute trip to her. Kelly even went so far to quaetipn who my mother was as If we were lying about the reason we were coming. Kelly said “what was your mothers name, I've been here for 30 years..” in a questioning accusatory way when addressing the unfortunate situation when dealing with Kris and the money owed back to us. HORRIBLE EXPERIENCE!!! Do not stay here. Way better customer service in Penticton. I was left traumatized and did not even want to have any contact with the hotel. I am actually concerned for my information in their computer as Kris was so terrible and treated me with such hatred. 10/10 would not recommend based off the staff. The location is perfect and the hotel is great for kids but you will not be treated with any kindness or consideration, to the point you are treated and made to feel uncomfortable staying there

"Best Western Inn in Penticton."
Getaway41726968809, 28 Juillet 2023

A beautiful hotel in a great location. Close to the beach at Skaha Lake, shopping restaurants and pubs. Nice clean room with friendly, helpful staff. A great indoor pool, outdoor pool and a hot tub.The courtyard has tables and chairs with lots of shade. The included breakfast was one of the best we've ever had at a hotel. All the hot items were hot and there were many other choices that would satisfy everyone. We would definitely stay there again

"Amazing property"
SEBTAH2023, 10 Juillet 2023

We enjoyed this property immensely. From the beautifully maintained grounds that include both indoor and outdoor pools and a BBQ area, to the daily breakfast with great service. Unexpectedly, we were upgraded to the honeymoon suite - WOW! We will be back and will definitely recommend this location to friends and family. Thanks to BW for being part of making this a fantastic getaway.

"Great spot and location"
littlebug12016, 09 Juillet 2023

Rooms were clean and comfortable. Well kept. Nice kitchenette for longer stays. The pools and grounds are very nice, indoor pool area is a bit dated. The outdoor pool was a lot of fun in the very hot weather. The breakfast was top notch.

"Doing their best with what they have!"
Luyen D, 06 Juillet 2023

July tends to be busiest month and the prices everywhere are insane, 300$ can you a 5 star hotel in most tourist destinations but in Penticton it's 3 star inn at best. Having said that our stay at this Inn was overall very pleasant, they did their very best with what is available is how I'd summarize it. Pros: - Fantastic and friendly staff - Unique and larger inner courtyard with outdoor pool, 4 BBQs, picnic tables, swings and kids movie nights - Indoor pool and hot tub w/ beach towels - Really good daily breakfast with great variety - Great location, 10 min walk to Skaha Lake / beach Cons: - The inn is very old and seen better days - Rooms are really small - Carpet and most furniture looks like it's been there for 20-30 years I kid you not - Very expensive for what you get room wise If ownership ever updates the inn (they won't because they BW plus), it would go a long way. I honestly felt claustrophobic in the room, but it was offset by all the pros.

"Good Location"
WD1615, 04 Juillet 2023

The Best Western Inn Penticton has had an overhaul and it's made a big difference. It's still old but clean and tidy. The outside area is great and well kept. Perfect for families and friends sharing time together. It's a bit pricey for the area but I guess it's whatever the market will bear. Walking distance to the beach and shopping.

"2023 Peach City Beach Cruise"
bpineault, 03 Juillet 2023

Of all of the Best Westerns we've stayed at this is our very favourite. We stayed here several times and will continue to do so. The hotel has a fabulous courtyard with a large area to bbq complete with utensils, tables and chairs. There are two pools and a play area for children. The breakfast room has a patio overlooking the courtyard. The rooms are clean. The hotel is a short walk to a great restaurant on the water, the beach and walking & cycling path. The staff and groundsmen are wonderful. Big thank you to the owners and their employees for being so welcoming.

"Exceptional service"
judy871, 10 Février 2023

The staff were very friendly and accommodating in meeting our needs for a wheelchair friendly unit. They moved us to the main floor and the maintenance man immediately delivered a ramp and set it up in the parking lot in front of our unit. The complimentary soup on Monday - Wednesday evening was a very nice touchwhich was well appreciated after a day of travelling. We will definitely stay here again.

"Best Banf for your buck!"
susancU5782NO, 31 Janvier 2023

Had to go into town for a late medical test, and decided to stay overnight for a mini get away. The staff were great. The room was well appointed, and clean. The location was perfect for getting to the hospital as well as the casino later that evening! The hot breakfast included in the price was a bonus. Definately will be back.

"My stay"
skokie2023, 11 Janvier 2023

Rooms were very clean and had lots of space. The staff were very helpful. The breakfast was fabulous, you had the choice of hot or cold. I would highly recommend staying, I will when I return. They are a great group of people, it was like returning home for a visit.

"Nice pool facilities"
cliffordf388, 05 Décembre 2022

The rooms were acceptable, but the pool and hot tub were excellent. The staff are very accommodating and friendly. The locations is very good for our travel needs and there are plenty of dining options within walking and driving distance.

"Average stay"
Sameer B, 21 Novembre 2022

Not a very memorable trip. The room and kitchenette was not clean and fully equipped. We were apparently told that there were no other similar or better rooms available at the time. Sub par experience with the breakfast and the serving staff. Hot tub was not operational for more than a year and while staff knows this - its not updated on their site or third party booking sites.

"Be careful booking and staying here. "
Cheryl W, 31 Octobre 2022

Be very careful on the room you book. Stay was actually in September that was not a pick choice. . We booked on line - booked the 2 room Suite with Kitchen. What we got was a 2 queen bed with a mini fridge and microwave. When asked at the front desk, was advised that what I booked online was not available - due to long term stays. I could go online and book the exact same room that week.. Even the price quoted on line was not what was charged for the incorrect room. To sum this up - BW Penticton would not compensate, I was to call the 1800 number as I booked online. They were not able to help me as my booking was done online. What I was asking for was compensation as what I booked was not what we received. Even $25.00 per night would have been a gesture. After back and forth with 1800 Best Western Customer Relations, there was nothing they could do as the Inn in Penticton would not compensate. To the Manager of this hotel - you need better customer service. We had choices on where we could stay in Penticton. Next time we will pick another location.

"Old and Dated"
derek M, 26 Octobre 2022

This hotel is old and dated. The carpet was stained and dirty and there was no maid service. The bathroom was tired and very dated and did not feel clean. The breakfast was pedestrian at best. There must be better choices in Penticton

"Exceeds expectation"
Rosemary P, 17 Octobre 2022

This is a great hotel. The room has a front entrance and sliding doors to the courtyard excellent for group or family gathers. All the staff is friendly and provide good service. For example, The hotel is not designed to be wheelchair accessible, but the staff went over and beyond to make it work. For example, the manager recommended a spacious room and reserved that room for us. There is a raised sidewalk so I asked a worker to direct me. He built a wheelchair ramp and installed it in less than half an hour. Love this place.

"The best place to stay in Penticton"
2lizabeth2, 14 Octobre 2022

The best place to stay in Penticton. The staff was friendly, the room was very clean, the breakfast was amazing. I loved that the second door In our room opened out to a grassy play area and pool. I felt at home.

"Excellent Accommodation"
wghaughton, 30 Septembre 2022

Easily the nicest and cleanest BW accommodations we have experienced. Large rooms well equipped and comfortable. Service was impeccable, and we can't say enough about the full spread continental breakfast and cleanliness of the eating area.

"Good experience at Best Western Pentiction"
Bob M, 16 Septembre 2022

I booked the room 6 months in advance because it was on a busy weekend. The cancellation requirements were very flexible. We had not requested ground floor so had to contend with climbing stairs, but that was not a major problem. The hotel is older but well kept and clean. The included breakfast was everything you could hope for.

"Penticton getaway"
derektperegrym4, 06 Septembre 2022

Very good quality hotel for the price. Clean rooms, very good outdoor and indoor pool. Good internet. Very good breakfast with a good quality and variety of choices. Very good service from the front desk and other staff. I would certainly come back.

"Exploring the Okanagan"
Tgkav, 03 Septembre 2022

The hotel was centrally located in the Okanagan, we were able to drive from Osoyoos to Kelowna without any issues. The hotel is quiet and the staff is very friendly. The room is comfortable and the breakfast changes every morning.

"Great staff, great pool courtyard for families"
K00chi, 03 Septembre 2022

Usually stay closer to downtown and beach, but hotels were either full or a much higher price than we are used to. Luckily this came up on an internet search so we booked it. Overall vibe is an old fashioned motel type, but pretty updated. The courtyard is a standout with the pool (also an indoor pool), lots of tables, kids play equipment, grass and big shade trees! If our kids were little again this would be our go to! We were there for our anniversary, so only downside was location is not walking distance to downtown and beaches so we had to get cabs as we planned on having wine. Also needed a cab for casino. There are some walkable places for food and shopping such as Walmart. Included breakfast was one of the best we have seen!

"Old fashioned rooms"
cyeson, 31 Août 2022

This BW inn has a nice location, near Skaha Lake. The beds were comfy, but you can feel it's quite old and stuffy. The room was equipped with airconditioning, but i found it quite noisy. Also, the coffeemaker in our room wasn't working either and the lights were white and quite bright. I would probably try a different inn next time.

"Great stay in Penticton"
lahaw2022, 31 Août 2022

Great location , great staff. Easy walk to Skaha Lake park. All staff seemed personally invested in providing the best experience possible . 2 pools were great and loved the extra touches like patio sets outside our rooms, BBQs for everyone's use and movie night for the kids. Reminded of us travelling as kids in the mid 60s . Fantastic location for families and anyone else young at heart !

"It's a resort, not a motel."
tanyatait2022, 26 Août 2022

Family fun all day without leaving the property! Perfect for a family or group of families, with picnic tables, lawn games, outdoor movie nights staff are friendly and always ensuring you're needs are met.

"Great property"
rosieborrelli, 26 Août 2022

Loved our stay here. Our room seemed recently upgraded expect the carpet. The breakfast every morning was amazing and we liked how they changed it up everyday. It's within walking distance to the lake which is why we booked. The courtyard is beautiful and well maintained. We would definitely come back

"Best stay I've ever had"
Carlos P, 19 Août 2022

The staff here was hands down the friendliest and most helpful I've ever had at any of the hotels I've stayed at. Tanner, stood out the most and he deserves recognition for the outstanding job he does

"Went downhill"
Go579388, 08 Août 2022

My family and I have been going to Penticton annually for over 30 years now. Up until the management change which occurred about 5 years ago it was well taken care of. We always got the same room (124) until this management change who told us it was now impossible to secure this room. For loyal customers this was confusing. On top of it, the property itself has gone downhill. The bare minimum is done to maintain it. There were bugs in our room. Because of the location it is relatively expensive ($350/night for a VERY mediocre room). It simply is not worth it anymore. You are better off to find an Air BnB.

"Never had it so bad"
darrelwilson, 12 Juillet 2022

Room was moderately clean, but that is where the happiness ends. Tub drain worked poorly, Shower temp very hard to control. This for a room that started on day 1 as 229 and went in three days up to 299. I tried to discuss this with front desk after guy in front seemed to have same issue but was then put on to manager who didn't seem to be around. Maybe would have been worth it but I had people waiting for me for work.

"great setup, good breakfast but beds too hard"
carrieberry, 10 Juillet 2022

Our room wasn't ready for checkin time but the wait wasn't too long. I experience back pain everytime I laid down on the beds, just found them too hard and uncomfortable my sleep was poor for 6 nights. At breakfast time when it was busy people would come in the exit and bypass the lines and steal tables away from those actually waiting. This hotel has a great setup though and 2 pools which is great.

"BW June 2022 Penticton"
chipper62018, 02 Juillet 2022

The room is meh, but the courtyard and pool area make up for it. Would stay here again. Breakfast was great. Tamas was amazing. So helpful and friendly and just made you feel welcome and at home. Location is good, close to Skaha Beach and close to grocery stores. My only complaint is lack of room cleaning after we had stayed three nights and they didn't follow through. We ended up just asking the cleaning person for toilet paper and new towels. Aside from that it worked for us.

"Penticton Best Western"
chtech01, 02 Juillet 2022

I booked at least 3/4 months ahead and used my reward points for a free room. The room I got was under the staircase and next door with mechanical room and laundry and ice maciness. You can definitely hear the noise all night from the machical room. Be careful if you book a room if you don't ask for room always from elevator or venting machines that what they usually try to get rid off 1st.

"A gem for a young family"
jinks2022, 17 Juin 2022

We loved our stay with our toddler and infant! Breakfast was delicious, the courtyard/playground great for play, and the indoor pool was great for the rainy weather we experienced. Staff really cared about you having a good time, and it was clean enough for me to be comfortable. Would have loved to use the hot tub, which was closed, and seems to have been for a bit. So close to skaha beach which was a plus for us!

"Great place!"
nocturna156, 16 Juin 2022

Our second time staying at Best Western Inn, great location! Room is nice, shower head needs to be replaced, other than that really nice place. Loved the swimming pool! Would book again for our next stay. Recommend!

"Great Family Spot"
Lespo, 08 Juin 2022

We were upgraded so hard to say what the usual rooms are like. Ours was great, Good breakfast, and staff were good. The courtyard I would interesting, Pool, 4 BBQs and picnic tables must make this a great family hotel. Wonder if some parties can get out of hand though? Need a car to get to the downtown core of Penticton. We enjoyed our stay.

"Excellent place to stay!"
Harry A, 05 Mai 2022

We stayed here as part of Penticton Raceway opening weekend! Ten minutes from the track! Very nice rooms and layout of whole motel.... Breakfast was great with ample cold options and hot (eggs, waffles, bacon, sausages)! Service was excellent all around.... great value for price!

"Horrible experience"
alexpC2517VU, 19 Avril 2022

Had maintenance issues with the room that never dealt with. No room service when requested. All the pools where closed which wasn't updated on there website. This hotel needs a major renovation, not like any other best western I have stayed in.

"Friendly staff and themost comfortable beds"
PlaneJane3720, 17 Avril 2022

Recent stay to see a concert in Penticton. The front desk staff were very friendly and efficient. While this is an older property, the rooms were very clean, the rain shower had excellent water pressure and the water temperature was great. Our only disappointment was to learn that the indoor pool and hot tub are currently under renovation. This would be an ideal property for a family stay especially when the weather is warmer, as the courtyard is amazing with an outdoor pool, multiple BBQ's and tables through a huge courtyard with beautiful large trees.

"Quiet"
Alfred87a, 14 Avril 2022

A quiet night in a clean, convenient room after the Irish entertainment was all we wanted. The check in was fast and friendly and the room easy to find and very quiet. This website wants a minimum of 200 characters in this review: how very droll.

"Updates needed"
audley1999, 08 Avril 2022

This trip to Penticton was a couple's holiday to relax and get away. We also went for some early season climbing to celebrating my birthday and planned to stay overnight so we could go out for a nice, romantic dinner.

"Don't let the picture fool you, this place is old and room smelled musty"
Hot-Breeze, 07 Avril 2022

Stay April 5-7 2022 The building is old, the room we had smelled musty. Bet all the rooms are the same. This is the worst Best-western we every stayed. Room was not cleaned properly and stains on curtains and one pillow. Some front office staff were just rude, asked if I could get some cream for coffee that was in room, she said you get your cream in the morning rudely. The Morning breakfast was fine and that's it. I stayed in better hotel sixes and eights. Better motels on the beach for less This was about 20 min walk to the beach and lake walk. To be totally honest, I would not even stay here for free This at best is a 2 star budget hotel

"Great value"
Simon B, 31 Mars 2022

Friendly staff, very clean, quiet room. Good selection of breakfast options. Excellent wifi & tv. keycard entry. Shopping, parks, beaches within walking distance. I see no reason to search for a better place to stay.

"One night with pup"
casina2022, 23 Mars 2022

Super easy reservation by phone and very personable checkin. We felt very welcome. Treats and disposal baggies for the pet were appreciated. Breakfast was enjoyable in a bright open space with a great selection of food items to choose from.

"Very dissapointed"
wendyhenderson_13, 18 Mars 2022

Overpriced rooms, charged the wrong credit card. the breakfast was okay, but I will never go back. Look elsewhere in Penticton. Best Western has never let me down until this visit. The pool was shut down, and I wish I had never booked this hotel.

"Worst"
barendinas, 23 Janvier 2022

Okay well let's just start off with I made a reservation for this hotel for the 21st of January 2021 for $85 a night plus tax . On the 20th the night before I was to arrive in town I received an email that my credit card was charged $233 . Obviously I called the hotel right away to ask what was going on & the woman at the counter name Sarah told me I was charged for $233 because I didn't show up for my reservation on the 19th ! I kindly explained to her there was obviously a misunderstanding because I never booked the 19th. I said the 21st as I was coming to town for the birth of my granddaughter! She said the pool & hot tub both in & out we're out of service due to repairs needed & I went ahead & booked reservation. So needless to say I was a little ticked off when I found out they charged me for room that I never even planned on being at for 2 days later. The girl Sarah that was on phone with me was very dismissive & laughing at me when I was telling her she clearly misunderstood me on dates. Like it was a big joke to her! I contacted customer relations to let them know what was going on & that I wanted my money returned to me immediately & also that they never sent a reservation confirmation email at all. At that time I rebooked room for 21st yet again. I also stated if I didn't have my money returned to me & this wasn't addressed by location manager I would be cancelling my reservation & going elsewhere. The next day I got in my vehicle & headed towards Penticton which was a 4 & a half hour drive. Got to the hotel at 4 p.m. to have the woman at front desk tell me I did not have a reservation! After she searched she discovered my reservations were cancelled! Now I'm pissed! I ended up having to pay an extra $40 in order to book because I was booking on a Friday night! AGAIN another mess up by the hotel ! SO first you mess up on the date, charge me $233 because of your employee not listening...then I reschedule & you cancel on me? I could not freaking believe it! If it had not been for the fact that it was already 4 pm & I was tired & just wantinh to have a place to put my things so I could get to my granddaughter, I would have told them all the piss up a rope & left but against my better judgement... Well, let me tell you, this place was a dive. $60 highway motel at best! & I'm being gracious. The room stunk to high heavens of cigarette smoke, even though lady at front desk stated whole property was non-smoking!! Ummm if your hotel room smells like cigarette smoke this bad after it being a non-smoking location your not doing something right with your sanitation & cleaning methods! Just yuck! Inside the room I feel like I walked back into the 80's. Everything was so dated & it felt very unclean, not to mention the piece of snot that was wiped on the wall & never cleaned up & looked like it had been there for 10 years. There was only 1 power outlet in room, for table lamps on either side of the bed. They did not work because the only outlet did not work! If you do your job correctly housekeeping would at some point in time flip a switch & notice the outlet is not working or maybe they should be checking these things every once in awhile just for safety reasons!! To be honest it felt like they put me in this room just to say @#$! you to me. When back at 10p.m. after visiting my newborn granddaughter, immediately upon entering room my phone starts ringing. I pick it up & it's some weird guy asking if I want to @#$!! I hung up on him. By midnight getting c heads banging on my door, looking out peephole, I'm seeing them lighting a c pipe as they're banging on my door.. for over 10 minutes!!! I called front desk & the guy says "I'm looking in my cameras & I don't see anyone" I replied "well then maybe look at another camera because they're standing right outside my door banging on it" Again at 1 a.m.! There were 3 ways to get in my room" ffront door, back door & adjoining room door. I felt very unsafe in there with everything that was going on around me!!... At any time did I feel safe in that room? Hell no! I'm lucky if I slept an hour & a half. I could not wait to get out of there. Morning came & went upstairs for breakfast. They have an odd way of making eggs too. They put them in little MINI muffin tins like a quiche which is yucky & they were mushy. The only protein option they had were little squared honey hams. No bacon no sausage no orange juice. They had some bread which was air hard. Was not at all pleased. I'm usually really easy to please with breakfast scrambled eggs, bacon couple pieces of toast a muffin & I'm good. Not at this location. I have gone back & forth on whether I want to dispute the charges on my credit card because this was by far not worth the $139 they charged me to stay there. It really did put a bad taste in my mouth about Best Western. This particular hotel chain seemed to go downhill a lot over the last few years. I'm due to take a trip in April for 9 days & usually I stay at Best Western, but I am seriously rethinking it all! I wouldn't give this hotel 1 * No way, no how! Do not stay here if you want to feel safe or respected. PS I asked customer relations have the hotel manager contact me directly & instead of her contacting me directly she cancelled my reservation which was highly inappropriate & unprofessional. On a happy note, my granddaughter is beautiful & it was worth the trip. If you choose to stay at this hotel it's at your own discretion & good luck with that lol. Terrible customer service!

"Great Staff/ Quiet room"
memonteith6, 15 Janvier 2022

The check in/out staff were fabulous! Very friendly staff. The follow up phone in the room to check that our needs were met was surprising but appreciated. Clean rooms and great location for our needs.

"great stay"
MsL14, 14 Janvier 2022

we were upgraded to a great room really enjoyed how close we were to lake and a variety of stores to shop at. The front office staff were helpful and friendly with suggestions on where to eat - Penticton has a large variety of restaurants to chose from

"Best motel experience of our entire trip!!!"
P9369SQbrendab, 05 Janvier 2022

Enrolee between Winnipeg and Victoria we stopped in Penticton for the night. After trying a couple of other motels (not welcoming of our dog), we found the Best Western Inn. Every aspect of our stay was superb - the room was very comfortable, the beds were comfortable, the bathroom was well-stocked, and the coffee maker worked - I can't say the same of the last motel we stayed at. When we went for breakfast today, I was amazed - best breakfast buffet I have ever seen in a motel. And all of the staff were friendly and helpful. I can't recommend this motel enough.

"5 nights zero hot water."
496devanr, 31 Décembre 2021

We rented a hotel from here for 5 nights throughout Christmas break and we were disappointed to have no hot water. We know it was close to Christmas you must of been bust but I'm paying 200$ a night for a big room, we have two kids and all they wanted was a bath buy we couldn't give them one. The water got warm if you ran it for over an hour but that's just a waste of water. Save yourself the headache and some money, avoid this place if you can.

"Best Western"
dnbenstead, 08 Décembre 2021

Everyone was very helpful and friendly. Would definitely recommend this Best Western, even though it is older. We liked being able to enter our room right from our vehicle. Good breakfast and helpful staff.

"Great Place"
Donna649, 08 Décembre 2021

This is a clean , well maintained hotel close to downtown, a courtyard in the summer to enjoy, an indoor pool , with the lake close by, nice continental breakfast , nice area for walking , fairly quiet.

"Clean and Quiet"
Anthony P, 18 Novembre 2021

Great hotel, friendly staff, good breakfast. Room was great. The grounds are amazing, with a nice courtyard around the pool and a BBQ station set up. Wish I had been there in summer. Room was clean. Best of all minimal street noise.

"OK"
Josephine C, 05 Novembre 2021

Run of the mill Best Western. The desk clerk who checked us in was not at all attentive, when we called to book we were assured that our 2 rooms were next door to each other, however when we checked in they were at opposite sides and ends of the building, the young lady checking us in was not interested and did not apologize that things had been switched. The room was good and comfortable, carpet was a little spotty but otherwise clean. The breakfast was extremely good.

"Great place, poor staff."
mramshaw, 12 Octobre 2021

I have never been more disrespected in my life than I was by the front desk agent. The price had been changed since I booked, and you can only use credit. The front desk agent didn't believe my mom was a senior, and made me feel incredibly stupid. Good place, awful first experience. Will not be returning because of this.

"Great location - Good Customer Service"
Gordtgr, 06 Octobre 2021

While I believe that this hotel is an older establishment that has been purchased and rebranded as a best western. I do not believe it totally lives up to the best western name. However, the hotel is in a great location and all the staff there are 100% customer service oriented. I felt that all COVID protocols were being followed to keep everyone safe. The breakfast room the next morning is in a good spot in the hotel to sit by the window and see a view while having breakfast. The room was clean but I did find it strange that the patios were not separated and that people could walk past all the patio room doors. I would probably stay there again because of the customer service.

"Great Staff - Tired Hotel"
insearchofgoodfood19, 04 Octobre 2021

The staff at this hotel are great. Attentive and professional, they really do their best. Where the hotel falls short is in its appearance. It's a tired hotel. We had a non smoking room that reeked of cigarette, the windows were funky to open, the A/C was dirty and so the moment we turned it on we started coughing. The washroom is from the 80's, the furniture is outdated. The most disappointing is the cost. They charge way too much money for rentals and the rates should be at 20-25% less. Very disappointing and we will not be going back.

"People Smoking on the Property..."
Jimvcr, 28 Septembre 2021

We have stayed at this BW in prior years and had a pleasant experience. However, this year was different for some reason. While there is no smoking allowed in the rooms or in the courtyard area, we encountered people smoking on their deck in the room next to us, people smoking in the courtyard area, people smoking at the picnic tables. We had to complain at least 3 times to the BW staff about people smoking at the hotel (and we only stayed here one night). In all the hotels/motels I have stayed at over the past many years, we have not had this problem. So clearly the BW staff were not explaining the no smoking policy to the guests. As well, they seemed only keen to enforce the policy if you complained. We have not had this problem in the past when staying here, but it definitely was a problem this year. As a non-smoker, we really don't like a vacation stay where you are battling cigarette smoke all the time... Other issues that we encountered were: 1) the room keys did not work when we checked in and got to the room, 2) we asked to move rooms after Issue #1 and the staff seemed like this was a big effort and told us that there was only 1 room available to move to -- even though it was pretty clear that the motel was not full; 3) we asked for an extra hour to checkout and were told a flat NO -- no late checkouts -- even though we noticed that the cleaning staff did not get to our room until 1.5 hours after the checkout time; 4) on checkout the front desk staff seemed not to care about all the smoking issues that we had. So for a one night stay, it was not really that enjoyable. The only good things were the pools and the complimentary breakfast.

"Racist staff."
reetas, 09 Septembre 2021

I would not recommend any person of colour stay at this hotel. My parents stayed at this hotel in September 2021. The staff member working in the buffet area was horrible and overtly racist towards them. She stared at them while they ate breakfast on the first day. On the second day she ordered them to leave the buffet area while they were still eating. My parents are elderly and did not know what they did so they took their food and ate in their room. We spoke to an Indigenous family who were also treated badly by the same staff member during their stay. We observed her being friendly only to Caucasian guests. We requested to speak to the manager but the manager was “at the bank” for days. If you are BIPoC spend your money elsewhere- this business hires racist employees and doesn't care about their guests. It's been days and we are still waiting to hear back from the manager.

"BW in Penticton"
vsb110, 06 Septembre 2021

Getaway to the Okanagan for a few days. Staff was friendly, room was clean, and breakfast was a good mixture of hot and cold dishes. Was a short 10 minute drive to Okanagan Lake but walking distance to Skaha Lake. Would stay here again.

"Clever arrangement of rooms; breakfast room on upper floor"
Hither-and-Yon, 30 Août 2021

The best feature of this hotel is its clever arrangement of rooms surrounding a courtyard with pool, with parking around the outside, and an entry door at either end of the room – so you can park your vehicle next to the room's entrance, then go out the door at the opposite end of the room to access the courtyard. The rooms (based on ours) are spacious and comfortable – but no USB chargers, or even easily accessible power outlets, which is a curious omission in 2021. The Business Centre is just a desk in the small lobby room, so if the lobby room is occupied there isn't much quiet, but the computer itself is a new, HP model with up-to-date Windows installation. The buffet breakfast is comprehensive, and maintained despite COVID-19 restrictions (with masks and sanitizer, of course). But one wonders about its placement on the upper floor, for people with accessibility problems.

"Nice hotel near the beach."
PWarder, 25 Août 2021

Nice hotel near the beach. The rooms are nice and have a fridge and microwave. There is an indoor pool and hot tub, and a nice outdoor pool. There are several BBQ's in the central yard, with tables and play ground equipment. The beach is not that far to walk, or a short drive. Lot's of free parking at the beach.

"Terrible , rude staff , dirty disgusting rooms , expensive prices"
cgeneroux, 22 Août 2021

We stayed there on Friday Aug 20, checked in very late(-2 am - we were exhausted, there was a letter on the mattress boasting about best westerns impeccable cleanliness standards . When we opened up the blankets on the bed there was a couple of black curly hairs on it , upon further inspection there were hairs between the sheets and the mattress cover which was not attached properly, also hairs on the soap dish and on the “clean towels “ and the towels were also stained. I was too tired to complain so I just slept in my clothes. In the morning when I woke up the toilet didn't work and was clogged , I called the front desk to ask them to send over a plunger and they told me no , I'll have to come and get one. Very rude , way overpriced , for 300$+ you'd expect better , I stayed at cheaper motels for a fraction of that cost and at least the sheets were clean and the toilet worked ! I'll never go there again .

"Great hotel"
tkorbo, 18 Août 2021

The team in place is very friendly and welcoming. Rooms are clean and comfortable with both an indoor and outdoor pool, I especially loved the bbqs in the courtyard for guests to use, what a great amenity! Paige and the front desk, Hazel in the breakfast room and other team members on the property were welcoming and friendly.

"A mixed experience"
John H, 14 Août 2021

Our stay at the Inn at Penticton was definitely a mixed experience, especially bearing in mind that we were a party of five families (20 people in all) and would be spending just under $10,000 on the rooms alone. The first problem arose when we arrived. We had booked a room with two queen beds but were given a room with only one bed, raising the spectre of two of us having to sleep on the floor. The woman at the front desk seemed to have little interest in sorting it out, and told us to telephone Best Western Reservations (in Phoenix) ourselves and see if they or we could sort it out. Fortunately, the next day, Kelly, the manager, provided us with an appropriate room – but in the meantime the staff did nothing to address the problem, and were not even apologetic. The second problem was that, on the first day, my wife caught her forearm on a jagged edge of the swing gate to the pool area. The injury required stitches and two visits to a medical clinic. This meant that my wife was unable to use the pool or swim in the lake – a major disappointment as this was to be a key feature of the holiday. We brought this incident and injury to the same woman at the front desk, but again she showed little interest Thirdly, when we booked, we had been promised $25 gift tokens for each day of the stay, but these seem not to have materialized. On a positive note, the BBQ area was well maintained, and the ground maintenance staff seemed friendly and efficient.

"Fabulous"
judicurran, 06 Août 2021

Friendly, Knowledgeable staff, Wonderful complimentary breakfast that was always hot with a lot of variety. We travelled their while Forest Fires were happening and Covid percautions were in place and they handled everything very professionally. We will definitely be returning next year.

"Must stay"
katem2502021, 04 Août 2021

Amazing staff that is ready.to make your stay enjoyable. The hotel has an outdoor pool also an indoor pool. The complimentary buffet breakfast is everything the kids and adults would want without leaving the property. The courtyards have gas and coal BBQ's for everyone to use. We go every year and will continue to go every year.

"Beds are very hard"
JennBallin, 26 Juillet 2021

The Location is great because it's very close to skaha. But this hotel needs a serious upgrade. The stairs to get to and floor are steep a little rickety. The cleanliness is ok. Considering it is still covid though, it should be excellent. There was a used contact lens case on the floor in the bathroom, right under the sink. Goes to show how well the staff are cleaning. The beds are extremely hard. For the price of the hotel..3 nights $1000, I expect better comfort. I could stay in a older motel if I wanted bad beds. The outdoor pool area is great and so is the grassy area Front desk staff are never overly pleasant. I understand it's busy and summer...but a smile goes a long way. I've stayed here for 5 years. Unfortunately I will try somewhere new next year, as my complaints are usually the same and nothing ever seems to be fixed

"Helpful understanding staff even during busiest vacation period"
V1623NAsusanm, 22 Juillet 2021

Front Desk answered our phone call and immediately assured us that he would hold a room for us. When evacuated from Oliver BC fires, he understood that it was important to know we had a place to stay. When we needed a second night, GM Kelly let us stay in first room until next room was ready. This saved us lugging 2 dogs and all our stuff to the car while room being prepped. Hotel was booked full and we were lucky there was a cancellation. Kelly and her team made sure to offer it to us in these harrowing circumstances. Thank you to everyone at the BW Penticton! You guys rock!

"Great location and breakfast"
j0annayeung, 09 Juillet 2021

This BW is a great location to vacation with a large group of friends & family with the large grassy courtyard, outdoor pool, & indoor pool, 2 blocks from the beach. Lots of parking for boats and trailers. Friendly and helpful staff! My kids can't wait to go back again.

"Needs updating"
Ed M, 17 Juin 2021

Stayed for a few nights just to get away since travel has been restricted with Covid. Upon arrival, my wife went to check in, not realizing only one person allowed in, she went outside and watched the gentleman's wife walk in and not be asked to wait outside. Once she got in to register, another person came in and stood right inside the door and nothing said to her about one person only. Our room was right next to the mechanical room and seemed like every 20 minutes this horrible sound like an industrial vacuum happening, vert disturbing and carried on all night as well. TV in bedroom on a stand and can barely walk by it to get to bed, maybe consider a smaller TV and put on the wall. Kitchen was stocked well enough but dishes old and could use a change up. The sheers on the patio door were stained and you could see where they had been mended. Couch also had stains, and the room had an odor to it. Breakfast was available for the first time since Covid, you had to go it but wS a good selection. Last morning wanted breakfast in our room, stove didn't work. Property really needs an update. Weren't acknowledged as an Elite member until last minute after checking in.

"A Great Stay"
Adventure10208029942, 14 Juin 2021

We had a very pleasant 3 night stay here with our dog Lola. We live in town but had work being done at our home so i had to set up a full computer desk and work from the hotel which worried me regarding the internet not being high speed, it was, not an issue at all! The staff were amazing, friendly and super helpfull. And the take away breakfast did not disappoint. I would stay here again forsure and recommend to family and friends. Thanks to the staff again for being so great!

"great grounds"
R0gerMF, 06 Juin 2021

love the patio tables and green area in front of the rooms, grounds are always clean and tidy ,indoor and outdoor pools, close to the beach ,breakfast included and before covid was a great breakfast, and with covid still a good effort put forth

"disappointing, lack of compassion"
millie292, 24 Avril 2021

Had a room booked for someone that is disabled with a service dog, down on their luck So had a one night stay booked and went to extend it for 5 nights. Front desk advised they would not extend the stay. When asked if there had been a problem (which i doubted but wanted to ask ) was informed Managers decision no extension, no reason. When I called to talk to the manager I was not able to do so and again it was repeated Manager decision, no reason required, no extension. I understand there is the right to refuse service, but it should be based on some circumstance, but according the BW they do not need one. How sad, in this time when a small struggling tourist community rallies to help, that a business still operating refuses to step up. shameful

"Terrible"
huey0707, 24 Avril 2021

Pool deck being replaced. Construction noise constant from 8:30am. Work crew was very loud and were arguing and cussing. After work they would sit in the courtyard drinking and being very loud as late as 11:00pm. I would avoid this place for the next couple of weeks.

"Business off site meeting "
D8308JLdaveg, 22 Avril 2021

Rooms were fairly clean, few issues with stains on furniture n linen. Used wash cloths in drawers. During Covid, the attention to detail was not as expected. Meeting rooms were clean. Other than these few issues, it was ok willing to try location in the future.

"Very Noisy Leaf Blower"
OkanaganGirl73, 19 Avril 2021

If you enjoy the sound of a Loud Gas Powered leaf blower to wake up to, then this is the place for you. It starts around 9am, I guess they want to make sure their guests don't overstay or have any chance of sleeping in. We stayed for 2 days and for 2 days this happened. They use a loud Gas powered leaf blower to blow all the debris from the trees from the parking lot back into the tree area then the wind picks up throughout the day and the debris blows back into the parking lot and so on. I guess they never heard of a broom, dust pan and recycling bin.

"A great hotel at a reasonable price."
johnwmcroberts, 18 Avril 2021

The room was nice; the bed was nice; the in room coffee was decent; the service was great; and the internet was good. The price was reasonable too. I am writing more so I can meet the minimum number of characters.

"Front Desk staff make all the difference."
TobiasJakaitis, 04 Avril 2021

Like the subject line says, it was the quality and the professionalism of the Front Desk agents that made all the difference. BW is a solid and reliable choice for a hotel so when something is extraordinary it deserves to be shared with others. As the "face" of the hotel the front desk staff definitely showed that they were making the customer the most important person. I felt like they were welcoming me into their own home rather than a hotel , which after a long drive in not the best weather conditions made me feel like I was home . Thanking you for not being average and not being happy with "good enough".

"Renovated property but noisy rooms"
ldtennant, 15 Mars 2021

The property has been renovated and is popular based on its proximity to the beach however the rooms are small in comparison to other facilities and the construction of the building results in extreme noise coming from adjacent rooms, including conversations , walking etc.....................if you are looking for a quiet place to sleep or relax these rooms do not accommodate

"Not as good as prior visits"
jroses, 15 Mars 2021

Not as good as prior visits and hoping Covid played a part in our opinion. Room definitely dated. Bring your own pillow if you want a good rest or risk waking with sore neck.Breakfast included was pre-packaged due to Covid but no option to request what you might eat and instead found much went into the waste basket.

"Over-glorified motel"
Anna B, 15 Février 2021

Looks way better in the photos. Stayed here for two nights, Valentine's Day weekend 2021, with my husband. Bed is very uncomfortable, they didn't bother cleaning much at all in the pool area or in the rooms, and only after payment they inform you that you have no housekeeping service. Walls are very thin; could hear everything from my neighbors next door, outside, and above us. Even their phones ringing. The food for breakfast - while better than the Hilton and Hampton's covid friendly versions right now - were cheap and singular, and we couldn't get more if we were still hungry. We also couldn't pick and choose and were given a box full of things we either were allergic to or couldn't eat or disliked. The hot tub is boiling hot, too - literally too hot to even be inside. My husband got dizzy in it after a minute. I work in the pool industry; the warmer the water is, the more bacteria that festers and builds. If the water is so hot it's because they aren't treating the water with the proper pool chemicals, therefore it isn't safe for public use because they aren't cleaning or sanitizing the water properly. Overall a huge waste of $200. I've never had such a horrible experience at Best Western - literally is just an over-glorified grotesque motel. If you're set on a Best Western, skip the one in Penticton and go straight for West Kelowna (never been but at least it isn't this one).

"2 nights at Best Western"
pawsfurst1, 03 Janvier 2021

Staff were very friendly and accommodating. Clean and comfortable rooms. Little doggy trat bags were offered and there is a grassy area out back for them to do their business. Lovely breakfast was offered .

"No Room Cleaning during Christmas!"
421donnah, 30 Décembre 2020

My 32 year old son son is deaf autistic and stays annually at the best western Penticton for his Christmas visit. This year we were told there would be no room cleaning on Christmas or boxing days. Okay, however the 3 following days had no cleaning as well. His rooms garbage was overflowing and his floor needed a vacuuming but this didn't happen. Paige at the front desk, during checkout, told me that we had to make arrangements for this with the front desk during our stay. No where was this written down in the room, and it was not mentioned to us at check in. Also our son does not speak, he did not know what to do about this. I asked for a room credit or ‘something' but was told that there was nothing Paige could do. My wife and I were not impressed.

"Worst hotel service in our defensive travelling life"
Cwalkernt, 04 Décembre 2020

If you are from AB DO NOT stay here! They knew in advance we were there for end of life visit with our brother just diagnosed with terminal cancer.. They were rude- hostile. Although almost empty they gave us the worst room in the huge facility. Under a metal stairwell. We are elderly. We wore masks and used hand sanitizer whenever we went into the lobby. Staff did not wear masks or had them below their noses in our presence. They rolled their eyes and were rude to my sister in law who was crying. Told us we had to leave by 11 am although we had two more days.

"Travel"
mbuehler2020, 04 Décembre 2020

Clean nice spot with great amenities and close to lake,Due to covid it was a grab and go breakfast which was pretty good,the regular breakfasts at this location is very good.Pool and hottub were still open so that was a suprise

"Great location"
craigford2020, 22 Novembre 2020

I have stayed at this hotel many times. It's centrally located and easy to get to either lake. The hotel is a bit older but in very good shape. The centre court yard areas is great in the summer. I have always been impressed with the staff

"Not that great"
Just_My_Opinion11, 10 Octobre 2020

Noisy - you can hear people slamming their doors, cleaning staff rolling their carts around, if you are on the upper floor even folks rolling their luggage past your room will send vibrations throughout your bed. Word of caution to light sleepers and noise sensitive folks like myself. My room was not very clean. Found hair in the fridge, base boards haven't been wiped in ages, stains on the walls, cobwebs strung across the ceilings of the bathrooms, the main access way to the upper rooms reeked of pee, dishes/cutlery/drawers dirty..........just didn't feel clean although the place vows that they are exercising extra precautions due to Covid according to the 2 page pamphlet they give you that drones on and on about how diligent they are. The condition of the rooms say otherwise. The rooms are dark. Even opening the blinds won't help much as the windows are small (in the bedroom) or the sitting room window has an overhang on the outside that completely blocks out all light. Feels like you are a cave dweller. On a positive note, there's plenty of parking and the staff are friendly. However, the place is not worth the price they charge. Wish I had stayed down the road in one of the cheaper motels with a kitchenette. Willing to bet that they would have been a lot quieter and cleaner, and I would have saved myself a few hundred bucks. Guess I know better for next time.

"Best Western Penticton BC"
vmarija163, 04 Octobre 2020

Pretty good for money we paid. Room was clean. Only breakfast was not that good , but because of COVID-19 its reasonable. Hotel is located on good location, that you can next day continue your travel.

"Another great stay with Best Western"
SERGIO-POCTOB, 13 Septembre 2020

One of the best and most comfortable hotels in the Best Western family. I'm going again next week and plan to stay at the same hotel. Great pool, comfortable rooms and beautiful courtyard. Please note, It is better to bring bicycles into the rooms, as there are a lot of homeless people in this aria. In the future, I would like to see hot coffee in the lobby, as this is done by a hotel in Kamloops. Overall great super friendly and helpful hotel staff.

"Not as expected.It's a Motel!"
456stacyw, 11 Septembre 2020

I perhaps don't know the true meaning of "Inn", none the less the place is more of a motel. There was no problems with staff, they were all friendly. It depends on what you are in town for, but you are on the opposite side of downtown Penticton. The beds were comfortable, and if your just looking for a place to rest your head, then by all means. I was impressed with the courtyard and covered barbecue cooking are. Other then that I think the place is in need of an upgrade, as it is very aged. Others commented on the furnishings, while I would be more concerned about the stairwells and upper walkways. The age and state of repairs and cleanliness on the outside of this place are clearly showing. I expected more from a Best Western, and although "I used my points for this stay", I can say the same thing with the context emphasizing a different part of that phrase.

"Very clean"
Traveltheworld345, 07 Septembre 2020

Staff were very friendly, from front desk to the housekeeper who took great care of us. Rooms were top notch clean! COVID precautions were taken seriously. Would recommend and will stay here again. Thanks for the great stay!

"Please avoid.....please"
hansolo743, 01 Septembre 2020

Checked into this property for a nice little "get away" First they were not ready for a 4pm check in, however by 6pm I was able to check in. This property is rather dated and a major overhaul is in order. The carpet appeared to have some type of stain , as well as the sofa...lovely! The bathroom had a "chipped" tub and a burnt out light....beautiful! The bed itself was clean and comfortable but all the furniture looked like it was from the 90's. Staff was pleasant overall and that made it somewhat tolerable. I really hope that corporate office does a major revamp of this property. I expected more from this chain but was sadly disappointed :(

"Disappointed"
wadekerry, 23 Août 2020

We stayed at the best western & sofa bed was dirty & we had to wear masks to enter lobby but the staff wasn't. Super disappointed considering Covid. When we called to complain they said we had to come to the front desk to get new sheets etc as tgere was no housekeeping.

"Great stay but for the smokers"
Karan V, 20 Août 2020

We stayed at this hotel in their deluxe king suite. Was essentially a 2 floor condo with a full kitchen, lounge and a bedroom upstairs. Was lovely if a little dated. The breakfasts were great, swimming pool nice and it felt safe as far as covid is concerned. Main issue we had was the smokers who sat in the courtyard just below our balcony. What about the 6m from an entrance rule? Saying that we had a great stay.

"Penticton Overnight"
tgiustino, 16 Août 2020

This BW was in a good location on the less busy side of Penticton (less than 5 min drive to Skaha Lake). BW provided all the basics plus a grassy area with shade trees & a pool for kids. It is dog friendly & it felt & was a safe & friendly place to stay. Appreciated the boxed breakfast to go meal.

"Solid family hotel for road trip to Penticton"
sunseekerme2016, 15 Août 2020

We enjoyed our stay at this family friendly complex. It's a classic motel style complex with external entry rooms, and a central common grounds area with pool, patio tables, loungers, play area etc., while parking is available directly outside of each room. Where the complex lacks in modern features, it rings the bell with comfort for visiting families. Rooms are comfortable as well, although a refresh of paint, carpet and furnishings would not be a bad thing either. The hotel is ideally situated within walking distance to Skaha Lake Beach, as well as some amenities up the road. However, those wanting to be closer to DT area might prefer to stay along Lakeshore Dr instead. The complimentary breakfast is served daily and consists of a to go container that includes pancake, muffin/cake, snack bar, cheese, juice, fruit, etc. Covid 19 measures also in place. Solid family stay and will be back again next time

"Best Western cost me a day on my family vacation"
stephaeb2020, 14 Août 2020

I was forced to change room (no one told me that during my reservation) and I lost a day of my family vacation. The hotel handled poorly this change and forced me to keep carrying my luggage for a whole day. And if you are expecting someone to clean your room, forget it.

"Good Facility marred by a few minor issues"
A9757UAstevec, 11 Août 2020

We enjoyed the pool and we slept well. We had issues with the TV not working and the AC being too cold. We were unable to resolve either issue and it was too late in the evening to have the hotel address them. Over all it was a good stay and I would recommend the hotel. The peak season prices are a touch on the high side though.

"Best Western near Lake Sakaha"
Humphrey76, 10 Août 2020

This hotel is more of an older Best Western, but overall kept up nicely. The outdoor pool and little common area outside is great for family's looking to have BBQ during the summer. Due to covid this year we did not use the pools.

"Your customer service is horrible"
Hungrytraveller0000, 05 Août 2020

I sent a message via the Best Western website 3 times asking to confirm a pet friendly room. Nobody replied to me. I finally called the hotel and the lady on the phone needed some manners. Even though you are a discounted hotel, some customer service still required for paid customers. Inconsistency on pet charges on the website. Don't pride yourself for long history of great brands if you do not employ people who can deliver, please, you are ruining your brand repetition. I might as well stay in a 2 star motel.

"Will not go back."
Melindafd, 03 Août 2020

This was our first time staying at Best Western in Penticton BC. Great outdoor area and pools. We booked a 2 bedroom online and was deceived by room types.There was 5 of us to this room and they classified 2 bdrm with 1 room 2 queens separated by sliding doors that could not close properly. The entire "suite" room was very dirty, old food left in cupboard from previous ppl. Earwigs. Mold. The fridge was the size of 2 mini fridges stacked on top of each other. Breakfast box was not edible. We stay in Penticton every year at another place. This place is definitely not worth the price you pay. Overpriced for the room we got. Due to covid there was not housekeeping(understandable) but they did not replenish or put extra of towels, toilet paper, coffee, garbage bags extra bedding to make up for no housekeeping. We stayed 4 nights.

"Pleasant facilities at a good price"
Raj M, 31 Juillet 2020

My family of 6 stayed here in a 2 bedroom suite. Our suite was comfortable, but a little small for the size of our family, but that was not unexpected. I found the beds comfortable which is good because I can have trouble sleeping in hotel beds. We did run into some service issues, and cleanliness issues but after speaking to the manager, they were resolved to our satisfaction. (The staff could be a little more accommodating and empowered to make decisions, rather than having to take problems to the manager). The best thing about this place is their courtyard. It has lots of shade and patio tables. The barbecues and barbecue stations are well maintained and of decent quality. The suite kitchens can be better equipped. Our knives were dull, probably because of the glass cutting board. There were no oven trays which would have been helpful to use the oven. There is very little counter space to prepare food. We can recommend this place if you are not looking for anything fancy. We found it to have great value, and are planning to stay here again.

"Unforgettable stay"
alirezaraoufica, 24 Juillet 2020

We stayed 3 nights at the hotel and we really enjoyed hotel environment specially during night when we were using BBQ facility. Besides, Hotel is very close to Skaha beach and you can enjoy your time in beach and the park in the beach.

"an ok stay"
Brenda S, 19 Juillet 2020

the room was clean and quiet. We don't find hotel pillows to be comfortable because they are always too big so we didn't get a restful sleep. Some bottled water would have been nice as well. I had some trouble using the WiFi because the password was shown as higher case letters when it actually should have been all lower case. At check in, we were told about the Grab & Go breakfast option for the next morning, but the next morning I had to mention it because the staff didn't.

"MOTEL, not a hotel"
Beesizzle21, 06 Juillet 2020

The pictures for this hotel are very misleading, as all of the room are off balcony's, with no interior building rooms. The rooms smell smokey and the washrooms are so tiny, you can barely swing the door open. The hotel is dingy and gross. Staff is not overly friendly and could care less about accommodating clients. For the rate they charge, Best Western should be renovating this completely. Pools were not open. Breakfast was boxed. Who wants an old boiled egg?

"Not impressed "
dcapital, 05 Juillet 2020

Stayed for one night in a double queen room, checked my visa two days later they charged me $600. I phoned and was told to phone back tomorrow after 3. Room was tired, toilets looked like something out of an RV, place needs Renos badly. Morning breakfast box was inedible.

"Penticton BW"
karenpm81, 21 Juin 2020

Don't bother staying at the BW Penticton. The front desk staff is rude, they falsely advertise promotions that have expired and the breakfast is horrible(ie stale muffins and brown fruit). The hotel is at max 50% capacity and we had people walking above our bottom floor room all night. So many better places to stay in Penticton.

"Great property ..good location.. short beds!"
elainem203, 01 Mars 2020

My husband and I stayed in Penticton at BW with our dog. It was a great layout and we really appreciated having a door to the courtyard to take our dog out. The yard was very clean and the pool areas were spotless. The room was well set up but we were given double beds instead of queen . That was our only disappointment ..

"Great hotel!"
Camper56082000247, 01 Mars 2020

The rooms were very clean, my kids loved the pool and hot tub and the breakfast was the best I've ever had staying at any hotel. The selection of the food choices were excellent. I hope to be back to Penticton so we can stay there again

"Great service"
ronaleesyme, 28 Février 2020

Friendly and most helpful staff during checkouts and check Ins. Nice big room,very spacious and clean. Lots of food choices for breakfast and cheerful staff to be sure your needs are fully met. Excellent location to restaurants and shopping,will look forward to staying here again!

"Stayed Feb 15 to 17"
Paulettebr0wn, 19 Février 2020

Staff were very pleasant and helpful. Thanks for a great stay. We received an upgrade in room and were very grateful and happy. The morning breakfast was convenient and good. Breakfast staff were friendly and helpful.

"Penticton"
jennlucas, 11 Février 2020

The people working front office were great. Moved us to a higher and better room away from kids hockeyteam. Need some tums, gave me some of here's. Breakfast was one of the best I have had. Lots of choices in the continental.

"Quiet hotel"
carriemac52019, 07 Février 2020

enjoyed the quiet just slightly away from the hubbub of town but close enough. Had a fridge issue but otherwise the stay was great. Even had a deer sitting under the tree outside to avoid the snow . Was very clean

"Great Hotel in the heart of Penticton."
35traveler35, 26 Janvier 2020

We booked a king room with a kitchenette. We did our own cooking and the kitchen was fully stocked. The room was older but clean and the bed and pillows were great! The pool and hot tub were good, hot and clean. Breakfast was included and there was a large variety of options. I didn't ask about gluten free options. We were here to ski Apex mountain and Baldy mountain. Apex is 30 minutes away and Baldy is over an hour. The location was good and close to Skaha Lake. I would stay here again.

"Nice hotel with great breakfast."
Dianashardlow, 26 Janvier 2020

This was a very nice hotel for the price. It is a little dated, but the rooms are very very large and the breakfast was great. We had a 2 queen room that had a large kitchen table in the corner. The hotel has both indoor and outdoor pools as well as a hot tub. I would definitely come back.

"A leader in a trasition away from single use plastics"
WoodsofWhistler, 20 Janvier 2020

I am always disappointed with BW(and other chains) breakfasts because of the use of single use plastic. Most BW hotels contribute literally tons of plastic waste to landfills all over the world. This Best Western in Penticton BC is the exception. Imagine having your nice breakfast on a real plate using metal cutlery. Having your coffee in a real mug. What a treat gastronomicly and what a comfort to know your breakfast meal does not result in a pile of plastic cutlery and plates and cups that will most certainly end up in local landfills. The hotel industry is a major contributor to this unneccesary waste and I hope that BW managment will follow the lead of the Penticton location to begin using reusable cups, plates and cutlery to serve their breakfasts. (yes of course they need to washed but I suggest this can be done responsibly) Still an issue with this and all BW that I know of is the use of small plastic containers for soaps, shampoos and rinse products. These products can and should be available in pump style dispensers. What a simple change that would keep tones of soap and chemicals and plastic out of landfills all over the world. Thank you for thinking of yours children and mine and future generations when deciding on practices, proceedures and products in your hotel.

"Dated and not very clean"
Pioneer41204, 10 Janvier 2020

Found dirty dishes with food on it in the cabinets of the suite. Also found the floors and bathrooms were not very clean. The pool was good quality and staff were friendly to deal with. Hotel was pet friendly.

"Perfect location to tour valley. Friendly and efficient staff. Clean rooms"
Dave M, 06 Janvier 2020

Selected this location as central in Okanagan. When we arrived we were greeted by very pleasant staff at reception and given some information regarding parking and breakfast location. Room was very spacious and clean. Very well equipped with a small seating area and large TV with many channel selections. A nice touch was that you could leave a note for housekeeping that allowed them NOT to refresh towels and bedding to save energy. Breakfast area was up flight of stairs but there is an elevator. Breakfast area staff were all very friendly and assured that items were kept well supplied. Nice selection of hot items each day. Hotel was busy but never noisy. Located close to a number of restaurants. An excellent stay and highly recommended

"Great value"
jasoninkster, 05 Janvier 2020

Super friendly. Nice little breakfast spot on 2nd floor. Decent food. Great price. We will use this place again. All staff were really friendly. Hand written welcome from housekeeping was a nice touch

"Leisure stay"
Explorer71518, 05 Janvier 2020

Great location. Very friendly staff. The hotel was extremely clean and has been updated. Great complimentary breakfast. We were there in early January, so didn't get to use the outdoor amenities, but looks like it would be a fun place to bring kids.

"Another great stay at Penticton Best Western"
G00dTimes2016, 05 Janvier 2020

Everything about my stay was excellent. The staff, the room, the amenities and the breakfast were all superb. I have stayed here before and have found that the new owners and new management are making great strides to constantly inprove the experience.

"Great Hotel"
John V, 31 Décembre 2019

This is a hotel we stay at annually as we spend Christmas with family at OKanagawa Falls. The staff is courteous and knowledgeable. The rooms are clean and the beds are comfortable. Free Wi-Fi and a great free breakfast in the morning. Would highly recommend this hotel

"Our stay at Best Western Penticton"
Heppell2014, 23 Décembre 2019

Never been disappointed when booking here. Staff very friendly and helpful and many times they have given me bonuses with my stay. Like upgraded room at no extra charge. My first choice when needing accommodations in Penticton. Can not wait for my next stay in April.

"Excellent overnight at the Best Western"
virginab2017, 08 Décembre 2019

We stayed the night as we were late getting in. from Calgary The room was very clean and the bed was very comfortable. Great sleep. The breakfast was very good, one of the best we've had in a very long time. The lady working the area was very nice and quit helpful.

"nice stay in Penticton BC @ Best Western"
ThomasH6748, 03 Décembre 2019

good clean hotel, GREAT staff, close to what we needed will return with family in the summer. The breakfast was more than enough for the two us us and freash with a great variety to pick from. The room was clean and in great repair, slept very good ( nice and Quiet ) he pool could have been a bit warmer but the hot tub made up for it.

"Internet did not work, electrical outlets not working ..."
AmandaB8222, 30 Novembre 2019

Room was clean and bed was comfy. That being said was frustrating to come back to the room and not be able to access the internet or have the plug ins beside the bed (lamps didn't work, alarm clock and could not plug in electronics). While breakfast is included, it was fairly awful. The cold i.e cereal and pastries were just fine, but hot breakfast was soggy and under cooked.

"Excellent stay!"
Hailey J, 30 Novembre 2019

Always a great stay at this hotel. Second time staying here and we will for sure come back next time we are in town. Thanks to management for upgrading our room to a suite! That was an added bonus. Breakfast is good and the pool is nice. Rooms are clean and comfortable.

"Best Western Inn, Penticton,BC"
lstreet2019, 26 Novembre 2019

Rooms are clean but this hotel is somewhat dated. The rate was very reasonable in November and it worked fine for my business trip. Staff was great. Twenty to thirty minute walking distance to some restaurants and pub. Really enjoyed the Barley Mill pub. Typical free breakfast.

"good fit for family"
Karen M, 25 Novembre 2019

Although somewhat dated, the space worked really well for the 5 of us. So awesome to have 2 bathrooms and a little kitchen. Having a hot breakfast included makes it so much easier travelling with 4 kids. Staff was excellent.

"Penticton Visit"
mtsearle1967, 23 Novembre 2019

The Hot Tub was not hardly warn. Even after the maintenance staff was notified it did not get hot Just lukewarm. Don't know if there was some kind of boiler problem. People came and only stayed a few minutes and because they were cold they left.

"Very Pleasant"
caringjgh, 20 Novembre 2019

Very quiet room and a wonderful breakfast. Easy access from the highway and centrally located for our needs. The gal at the front desk was very helpful in finding us a wonderful place to have dinner. We plan to stay here when we come back to Penticton.

"Great Hotel"
jannahm2018, 16 Novembre 2019

Great price for excellent service and accommodation. The staff is very friendly and helpful. The rooms are clean and modern. The hot breakfast is really good and it offers a good variety. I try to stay at this hotel everytime I am in Penticton.

"Lovely hotel"
hbsimpson, 14 Novembre 2019

We enjoyed our stay at this hotel very much. It was a lovely clean and quiet suite. The staff was very pleasant from the front desk staff to housekeeping (who left a very nice note hoping we enjoyed our stay), to the ladies who ran the breakfast. Check in and out was very fast and efficient. Our suite was located at the back of the hotel so it was very quiet. So overall I would give this hotel a very high rating.

"Good night, good value, but cold pool"
jenroosma7, 14 Novembre 2019

We liked this place, good breakfast and felt clean. The indoor heated pool was a bit cold so that was a bummer. We were told by another guest it was warm the last time they stayed, so maybe it was a fluke. Beds were a little hard for me so it wasn't my favorite but my hubby and kids slept good so it's a preference thing. Kids enjoyed the stay!

"Best Western penticton"
jenn1963harvey, 14 Novembre 2019

Great stay, they changed my room for me, was in a area with a kids hockey team. Moved me to a suit. Was wonderful. Pool was very cold and hot tub was not hot. Breakfast was wonderful. Lots to choose from

"Winter break"
ronaldheary, 12 Novembre 2019

Very friendly staff ,breakfast was great and had a great selection ,within easy walking distance of the lake and shopping,would recommend this hotel to anyone,location had a swimming pool and a hot tub and both where indoor which was good as our stay was in November and the weather was a little cool.

"Great staff, Clean room, Nice Breakfast"
Brian A, 11 Novembre 2019

Good location in south Pentiction. Friendly, helpful staff. This is a large, older two-level walk-up motel complex that is well kept and has--at least the room we were given--quite a large room with comfortable king bed, very clean and recently updated with fresh paint and flooring. Breakfast was great and the women who looked after the breakfast bar did a super job!

"Great Hotel"
carolyncougil, 05 Novembre 2019

This is an older but very well maintained hotel. Service was excellent, bed was very comfortable, breakfast was very good and there is a lovely lady taking care of the breakfast room. Quiet area and our room opened onto the pool area. Not sure if it would be quiet in summer but there are so many rooms you don't have to be close to pool or playground area. It is close to shopping and restaurants We would definately stay at this hotel again.

"Excellent hotel for the price"
imln, 05 Novembre 2019

We stopped here for one night on our way east. They have updated rooms, a beautiful breakfast, and friendly staff. We were upgraded (due to our rewards gold status) and had bathrobes in our room, which was a nice touch.

"one night stay"
JaniceW1749, 02 Novembre 2019

We were very pleased with the comfort of the bed and the size of the pillow. I couldn't keep an internet connection it would say I was connected than tell me I had no internet connection. This is suppose to be 200 words and this is all l have to say.

"Pleassant stay"
dneperrin, 21 Octobre 2019

Everything was clean, modern and the service was great! We needed early check-in and that was no problem. The GM went above duty and provided unexpected but much appreciated extras to our group. We will be back.

"Excellent Hotel"
Marno C, 21 Octobre 2019

We stayed for 2 nights and can say nothing wrong with this hotel. Front desk made us feel welcome and were always ready to answer any question. The buffet Breakfast was great, no lack of food. Rooms were spotless . Easy access of the highway . Close to restaurants .

"For a Wedding"
wallas7594, 20 Octobre 2019

The STAFF were very polite, helpful and a good sense of humour. The General Manager was very helpful and pleasant, WELL DONE. The breakfast had a very good selection of food to satisfy the guests and the Staff were also very helpful and kept food stocked up when running low. Will stay there again when I comeback to Penticton. Also within walking distance to the Beach, Pubs and shopping malls.

"John Gough"
Experience45534, 18 Octobre 2019

We had reserved accommodation months before but when we arrived on a Saturday we received a very cool reception and informed that accommodation could not be reserved in advance. We were allocated a room which had a view of a flight of stairs although it appeared that better situated rooms were unoccupied. We asked to speak to the manager but were told she was not available until Monday. When we spoke to her on Monday she was totally unsympathetic and said if we didn't like it we could leave but with no refund for days booked! We had used this motel for three years before this we had the friendly, helpful reception expected in sharp contrast to the "take it or leave it" this time. It doesn't provide the welcoming attitude expected of the Best Western chain.

"An excellent stay"
GoPlaces28443651096, 15 Octobre 2019

Spent 5 days at the hotel and everything perfect. Would recommend this hotel in a minute. The breakfast is excellent with a full hot breakfast or if you just want toast and friut. The ladies keep it clean and the food is always full. The pool/hot tub was great.

"Repeat guest"
millermeganmm, 13 Octobre 2019

Third time staying here and still love it! Will always come back each time I come to penticton! Staff is always so welcoming and nice! Rooms have all the necessities and the location is perfect!! Highly recommend

"Another nice stay."
Rod M, 11 Octobre 2019

Although the outside of the hotel looks a bit dated , the room was definatly updated, and very comfortable. The only problem we had was with the TV remote, but that could be operator error, as we do not have telus tv at home. Staff were great, as I have come accustomed to with Best Western. As I said, another nice stay.

"Beautiful hotel"
Robert033, 08 Octobre 2019

This is an excellent hotel to stay in Penticton British Columbia. The location is great, the hotel is extremely well taken care of, very clean, spacious rooms, wonderful breakfast, an indoor and outdoor pool, beautiful grounds, the staff were great and the list goes on and on. AN ABSOLUTE MUST STAY

"Good Hotel, Execelent breakfast."
John S, 06 Octobre 2019

Hotel room was poorly laid out, with some space basically unusable. Room furniture was good, but interferred with passage through the room from door to door. Keurig was too high for short people to easily reach. However, the breakfast was excellent.

"Run down"
Daisy676, 03 Octobre 2019

I stay at a lot of Best Western Hotels and this has been the worst ! They are very small old and dirty rooms ! They need some TLC this makes Best Western look bad. Even the staff are not the friendliness. Shame ! The only thing that was a plus was the Breakfast was pretty decent but that is a lot of money to Pay for just a good breakfast!!

"Best place to stay in Penticton, B.C."
KathiC74, 03 Octobre 2019

Staff is very friendly and helpful. I always travel with my dog and this was no problem. The breakfast had many options to choose from and food was fresh, This was my 3rd time staying here and will return.

"Bring ear plugs"
bfarnzy, 30 Septembre 2019

If you're staying in a downstairs room prepare to hear all the stomping from the guests on 2nd floor. Also noise from next door suites goes right through the walls. Breakfast was good with a nice variety of food options. Staff were friendly. Beds were comfy. Our tub didn't drain.

"Coffee maker is high up."
Eve_Delta, 29 Septembre 2019

This room was nice. I like the small table with two chairs, although we often had to move one away from the fan. If I hadn't been with my husband I doubt I could have made coffee because the coffee machine is very high up. The free breakfast was good.

"Nice Hotel near Skaha Lake"
Marie-Paule L, 29 Septembre 2019

Enjoyed our visit to BW Hotel Penticton. Comfortable room, nice indoor pool & hot tub for cooler weather as well as nice park like courtyard with picnic tables bbq & outdoor pool. Enjoyed the full breakfast with real plates & cutlery ( instead of paper & plastic).

"Check in delayed"
shai444, 22 Septembre 2019

The website states check in time to be 4 pm. We arrived just past 5 and were told the room isnt ready yet. Still waiting at the lobby for the room to be ready and its 5.40pm. I was told 4 pm is an approximate time. But an hour and 40 min after the stated check in time is a little too much I think.

"Fantastic!"
Karolee G, 21 Septembre 2019

Excellent room, excellent staff. I felt like I was at home with friends. The room was clean and comfortable. Although I did not use either of the pools they were clean and welcoming. Nice variety of breakfast options.

"Very quite yet very easy access along a main route"
rbbrownlee, 17 Septembre 2019

We were in Summerland for reunion. I stay at Best Western when we can. It is a large facility; definitely geared for families of all age groups. We didn't get to use pool and other facilities. But would bring our grandkids and recommend to our family and friends.

"Don't waste your money stay somewhere else! "
sharonaw979, 13 Septembre 2019

We decided to stay here as we travel through Penticton as it was a Best Western and with the name we thought it would be a good call as we have stayed here many times in the past. Boy were we wrong! As soon as we pulled up we were instantly greeted by an unhappy and very rude staff member when we wanted to check in. She informed me that the room was not ready and said she would call when it was....well guess what that call never came! We came back at 4:30 to a line up of other guests checking in because rooms were not ready. They were unapologetic about the no phone call and the rooms not being ready. They were clearly overwhelmed and unorganized. When we finally got to our room it was not what we expected. There is some rooms that face the court yard but ours faced the parking lot. Stuck in the corner to have the lovely sound of people parking and unloading their cars! Oh and if you are coming with your fur baby take note that the pet area is a piece of weed infested “grass” that is used for overflow parking as well. It's located at the back of the hotel along a alley fence attached to the garage bins. So you will have to travel somewhere else to play and run your pet. I may have been a little cranky after my lack of sleep due to the parking lot noice but the breakfast is mediocre at best. First I was greeted by a lady taking attendance like I was going to steal food! The pre made omelets were cold and rubbery, the waffle came out in chucks as it got stuck to the plates and there was no syrup. Penticton is a tourist town and there are lots of options for accommodation. We won't be back .....

"Three night stay"
oldtimebenders, 12 Septembre 2019

Ours was a three-night stay as we attended the annual Pentastic Jazz Festival in Penticton, BC. Overall the stay was pleasant, but as much a result of the staff as it was the accommodations. This is an older hotel, but they have done a decent job of upkeep and trying to maintain the traditional quality of BW, so kudos to the owners and staff for the efforts. But, it is clearly older and the age has taken its toll in certain areas. While generally clean, there are issues on some of the bathroom moldings – it is likely not mold, but there is some dirt buildup that is unappealing. We were in a suite, I believe, and the bedroom was really too small to accommodate the queen-size bed, since to pass between the bed and the nightstand required some care. Because the entry into the room is on tile, with no mat onto which we could wipe our feet, the tile showed our (dirty) tracks when coming in from the wet and rainy walkway, so ultimately when we reached the carpet of the main room our shoes ended up being cleaned on that surface. A simple floor mat in the entry would have eliminated that issue and would keep the main carpet considerably cleaner. The bed was comfortable and the climate/temperature was easy to control; the bathroom was small and the counter space was limited but adequate. Breakfasts were the standard fare of most hotels these days, although they get credit for serving some delicious fresh fruit from the orchards in the area during breakfasts. Coffee is available during the day in the lobby. The hotel staff were personable, courteous, and helpful in all regards. They seemed genuinely interested in ensuring our stay was comfortable. It is difficult to assign a numerical rating in this case because the hotel is not up to the general standards of, say, the Hampton Inns that we are used to staying in; but for the age of the hotel – it works and was adequate. We'll give them a 3-star rating only because we cannot give them a 3.5-star out of five. Were it not for the staff it would likely be a 3-star.

"Very disappointing"
charleslnu, 10 Septembre 2019

Check in was 4 o'clock and we couldn't get our room until close to 5. The front counter staff was unnecessarily rude... she yelled at our dog (off leash but was well behaved) instead of politely informing us of the municipal bylaw. The carpet in our room was wet... gross... we had to wear our shoes all the time. Penticton has many hotels; shop around before booking here instead of making the assumption that because it's a Best Western it would be pretty good. We definitely will be staying elsewhere.

"unique older property near skaha lake - great staff"
Mike C, 10 Septembre 2019

The hotel on the exterior is dated. The rooms were clean and the beds were very comfortable. the hotel has an inner court yard with a pool and barbeques to enjoy an out door meal. The indoor pool looks great from the outside and appears to be the most updated part of the hotel. The breakfast was your standard continental fair The front desk staff were very friendly. good for motorcycles as you can park up front near the front desk and they will keep an eye on your ride. overall the hotel itself is just plain and could use to be updated on the exterior

"Few blocks from skaha lake"
Tinamarsha, 06 Septembre 2019

Great place to go to with young kids. Big grassy area, indoor and outdoor pool. They have an expansive breakfast that caters to the pickiest of eaters. Some rooms have been updated. BBQ ‘s available to use as well as tables and chairs outside. Lovely grounds.

"Fantastic Hotel but no soundproofing"
sls2019, 05 Septembre 2019

We stayed at the Best Western and the Days Inn to compare the two hotels. The Best Westerns room decor and layout were much nicer and the amenities were significantly better but I would highly recommend staying on the second floor as the walls are paper thin so we could hear the people upstairs, outside and beside us. This hotel had a great location close to Skaha Lake but if you were looking to be near the downtown strip that is a bit of a drive (Skaha'a beach is very nice and quieter but Okanagen is where most people consider the action to be). The breakfast was fantastic and hands down between the two, the much better value. The BW hotel was also greener for those who are more environmentally conscious. Overall I would stay at this hotel again maybe bring earplugs.

"Best Western Inn at Penticton"
jovanp432, 04 Septembre 2019

Very good value for the money. Breakfast was included in the price. Outdoor pool and indoor sauna and hot tub are available. Location is very good, close to Skaha Lake. My stay was family stay and we are all satisfied with this hotel. Recommended.

"i will be staying at this location again"
William. P, 04 Septembre 2019

The rooms are good and clean. The staff is very forth coming - accommodating and helpful. When we needed help to get things up to our room, we did not have to ask, the offered. At breakfast, the staff were on top of it and the food and service just flowed.

"Pleasant and comfortable"
118suzanneg, 04 Septembre 2019

Upon checking in, Jamie, was very pleasant and efficient. The room was a nice size, clean and comfortable. The breakfast was good and the staff member was helpful. Nice balcony looking over the courtyard, with pool, play ground, picnic tables and large grass area. I would stay here again.

"Budget Hotel"
Aaron B, 29 Août 2019

I am a Best Western Diamond Select member who frequently stays at Best Western Properties. Unfortunately, this property fell below my expectations. Initially, although the hotel was clearly dated from the exterior (this has been the case at other properties that still offer an amazing stay), we were greeted by a fantastic front desk staff member who was pleasant, had everything ready for us quickly and was eager to help us with our stay. We proceeded to our room, which again was dated, but clean. After that, things went downhill. We were woken up early in the morning by construction occurring on the property right across the roadway outside our room. Nobody had advised us of this construction and early morning noise when we booked our room or when we checked in. We proceeded to breakfast eager to start our day. We were faced with long line-ups for food and no tables available to sit at. The one service staff present appeared flustered and was not pleasant to interact with at all. We opted for the waffles as part of our meal, which looked great. Unfortunately, we were sadly disappointed when we found the topping options were what appeared to be a blueberry pie filling and what appeared to be strawberry colored water with literally a couple of strawberries in it. This was sadly disappointing when we were in the heart of the Okanagan with an abundance of fresh fruit stands with amazing fruit. Upon checkout, I requested a receipt for my stay despite booking the stay on points as I was looking for confirmation of my stay for business purposes. The front desk staff insisted she could not give me any receipt to confirm my stay because I had booked it on points. I have stayed at a lot of Best Western properties and this was unfortunately my worst experience by a long shot. If you are looking for an incredibly busy hotel with mediocre service a minimum of 1 km walk to the beach and a few kms from the downtown core in north Penticton with an early wake up call from construction, this is the place for you.

"Need a major reno"
nfurtado1966, 26 Août 2019

This hotel needs a major gut. It's very old, the rooms smell, couches look like they came from a homeless camp (dirty, ripped and smelly), dirty carpets, uncomfortable pull out, bathtubs don't drain, there's no water pressure, pipes are loud, lighting is poor and one electrical outlet per room. The outdoor pool wasn't any better, just dirty and not heated even though it says it's heated. Went twice to use it and there was a film of oil floating on top, the water was sort of dark so never went in. Not an enjoyable stay and definitely not staying there again. No electric charging stations for Teslas either

"Very Relaxing again"
bjforsh, 21 Août 2019

We stayed here again for about the 10th time and it was very nice. Convenient and amenities are good. Staff were friendly. BBQ area is a nice addition so you can enjoy family and friends without having to go out all of the time. It would be nice to have supplys available to use for the non suite rooms, but who would still use the BBQ.

"great stay"
Teresa E, 20 Août 2019

we had a great stay at the Best Western Inn at Penticton. It was our second visit to this hotel and would definitely stay again when back in the area. Free breakfast is excellent! Staff are friendly! room was great and enjoyed the pools.

"We'll stay here again!"
anonymousH9113UR, 18 Août 2019

Nice hotel and a good location for food and shopping. The breakfast selection is good and is refilled often. Overall the facilities are pretty good, however the facility is a bit older and could use some updating (i.e. hot tub). There are a lot of unsupervised kids around so at times it can get a bit noisy. but overall a lot of time to relax in the sun or there is always shade available due to the trees. Lots of comfortable seating for everyone.

"Clean room, nice courtyard"
danieldQ3065KP, 15 Août 2019

Reception and room very clean. Good variety on for breakfast. Pool area getting dated but clean. Nice courtyard with Bbq's to use, Good kids areas and sandbox if you have kids. They were playing a movie outdoors for the kids.

"Great breakfast"
rosemariea447, 13 Août 2019

Very nice staff and lots for breakfast. Hot pool was not working when we went but the cold pools in and out was good. It was very hot when we were there but the A/C was working great. We would have liked a coffee pot machine not a one cup coffee machine

"Solid performance for what it is"
Carolyn B, 11 Août 2019

I usually stay at more upscale places, but the Best Western was the only property in Penticton that we found that would let us book just one night. Booked a two room suite so my friends and I would not be on top of each other. This is a basic 3* hotel, that really delivers in a few key areas. The first is the AC. I was staying with two friends who really like to sleep in a cold room. They were ecstatic with the ferocity of the AC (I slept in the one room that didn't have a separate AC and ultimately had to close the door to hide from the AC). Needless to say - if you want serious AC stay here. The staff also are delightful. They really want you to have a great stay and are super friendly and helpful. Although we didn't eat at the breakfast buffet, I did go upstairs to check it out and it looked really good for this level of hotel. In summary, this place delivers on what it advertises.

"Great family hotel"
Gabbygday, 08 Août 2019

The rooms are comfortable but not fancy. The property has a great pool and playground area for family and kids. Lots of areas for picnicking outside. The breakfast was fresh and delicious. This area is rich in fresh fruits and if you are there as the fruit ripens you are in fruit heaven. The peaches and blueberries were phenomenal. Every employee is friendly and accommodating.

"Excellent Location for South Penticton"
Kevin D, 07 Août 2019

The staff here are all friendly and concerned with meeting guests needs. Penticton does not have a huge choice of places to stay so we were very satisfied with the cleanliness and quietness of this Best Western. Breakfast choices were plentiful and fresh.

"Dated and dirty"
Jeannine M, 03 Août 2019

Our room wasn't ready until after 5pm. We sat in the lobby until it was ready. I get that things happen, but we weren't even offered any compensation. There was litter behind one of the night stands and under the bed, the room wasn't vacuumed, the drinking glasses were dirty. We were told that the delay to get our room was because it was being cleaned.... hmmm.

"Bad housekeeping"
Holli R, 29 Juillet 2019

Old, outdated rooms and poor housekeeping made this year's stay a disappointment. If you don't mind mold in the bathrooms and dirty linens then go for it. My family has been going here for a week each summer for 30 years and we are getting tired of paying high prices for low quality, badly maintained rooms.

"Dirty and Old"
Waffa C, 21 Juillet 2019

I stayed a couple of nights and couldn't wait to leave. Beds were uncomfortable, bathroom was dirty (the same piece of garbage I found when I checked in was there when I checked out). The breakfast was mediocre if you're okay with eating using dirty dishes and utensils. It took till 5:00 to clean our room. Not a good experience for the cost of the room.

"Shout out to some serious customer service"
Robsybobsy, 17 Juillet 2019

We didn't stay at this resort as we found somewhere that was a better fit for us but your front Desk agent Macayley went above and beyond to try and help us find the perfect fit while juggling an almost completely sold out hotel.. She is seriously a great asset to your company and we truly appreciated her customer service.

"nice property if you enjoy pets and great breakfast"
jonathan k, 15 Juillet 2019

As frequent guests of the Best Western chain, we learned that each property is independently owned and operated with almost no control by the corporation. As such many things promoted by the corporation are simply not available at many of the properties. We used points to book a non-smoking 2 queen bedroom and asked for the “scent free” option we had heard was available at the BW properties. We also asked for a room without pets due to allergies. When we got to the hotel, we were a bit early so we apologized and asked if the room might be available. The girl that was at the counter indicated the room was ready but did not acknowledge our Reward Program status or offer the standard points or gift option. When asked she indicated that all of their rooms had been occupied by pets but that they used a “special machine” to clean them when the pets left. She also indicated a special gift would be in the room due to our Diamond status and asked if we would like to participate in their “green program”. As this was the first BW property that we had encountered to offer this, we opted for the 500 points instead of daily room service. We asked if we could apply the Travel cards we had been sent as part of the BW Rush Promotion so we could watch a movie and the girl indicated she had no idea how to do that but we could return at another time so someone else could do it for us. She then told us she could not tell us what time that might be. We arrived at our room in a less than happy mood and were surprised to find two full size beds instead of queen sized beds (6 inches narrower and 5 inches shorter). The door to the parking lot did not close properly and had a very large gap and the dead bolt would not work either. We settled in and then went out for a meal and stopped at the front desk upon our return to see if the next worker could apply the Travel cards. She told us that she could not and we could not use them to buy the chips we planned to eat with the movie either as we had already provided a credit card for incidentals. We let her know we were less than happy since the $40 in Travel Cards had an expiration which meant that they were now useless. We were also told that, according to the system, BW booked us a room with two full sized beds, the hotel had upgraded us to a room with a view, and rooms with queen sized beds were not available. This was more than humorous since there was no way to look out the window and all one could see from the balcony was a Maple tree whose branches obscured everything else. We left the property and went out to but some snacks and settled into watch a free movie instead. The next morning we awoke and went down to one of the best breakfasts we have ever had at a BW property. We were immediately greeted at the dining room door and asked for our room number and then pointed to the food. They had fantastic thick cuts of ham and bacon cooked to perfection. They also had scrambled eggs and hash browns and we also had some fresh blueberries. One thing that was especially troubling was the fact that, when we went to use the Jacuzzi, there was no way to turn on the jets. We decided to simply soak in the hot water instead but when we entered the water, both of us experienced a burning sensation so bad that we left within a minute. We returned to our room to shower off whatever was in the water. I acknowledge that I probably should have called down to report the problem however the apathetic nature of our previous encounters left us a bit gun shy. Later that day we did stop in at the front desk again and spoke with Jamie, the front desk manager who apologized for the previous interactions and explained that the PPV movies are not billed through the hotel but rather directly though the TV. She added that the previous information had been incorrect and that the cards should have been “as good as cash” but did nothing to remedy the problem of their imminent expiration date and unavailability to use them now that our stay was over. We loved the fact that we did not encounter anyone smoking on the property. If you are a pet lover you will love the property too but if you have pet allergies you too will be dismayed that they indicate they cannot reserve any of their rooms as pet free. It seems strange that any hotel cannot do anything to help those with allergies but will bend over backwards to allow pets on site instead. Our last comment is that, if not for Jamie, we would have rated the place a 1 or a 2 but her pleasant demeanor combined with the fantastic breakfasts bumped up their rating. If the previous two front desk staff had been better, the rating would be higher too. There were countless things that could have gone better however, we had an enjoyable stay.

"An Average Best Western"
Kathlene M, 10 Juillet 2019

This franchise makes a guest stay similar to checking in at a minimum security prison. They want it to be very clear that you are on the hook for everything during your stay and they guarantee nothing, not a ground floor room or a decent night's rest. Okaaaaay. I stay here ONLY to collect my BW points, otherwise, why put up with surly staff and an unwelcome atmosphere? Value for $ is average, location is fine, beds are nothing to write home about and decor is dated. Best thing on the property is a guest laundry, so you get the idea that the bar is not high.

"G.V.M.A. Mustang gathering for thr Peach City Cruise car show"
lazer96, 09 Juillet 2019

As always it was a first class stay. It is a beautiful setting and a short walk to Skaha lake. The outdoor buffet on Friday night was fabulous. Our host Scott and his family once again spoiled us with their generosity and kindness. We look forward to this trip every year. Thank you. .

"Best western inn - Penticton"
Go56277871929, 08 Juillet 2019

We stayed for one night as we were extending our stay for one more night. The staff were very friendly and polite. Check in and check out was quick and easy. The rooms are very clean and the whole site was very well taken care of. Price is a bit high.

"Best Motel/Hotel in Penticton"
tomgahan, 07 Juillet 2019

Highly recommend, clean rooms, wonderful staff, great breakfast. Pool and courtyard are great for young and old. BBQ pits, movies and playground for kids. We have stayed there for the past five years and will definitely go back.

"Quick trip to the Okanagan"
April G, 07 Juillet 2019

The rooms were clean, quiet and beds were comfortable. There was a nice courtyard and outdoor pool area. We were able to walk 10 minutes to get to Sakha beach. I'd recommend this place to my friends and family.

"Best Western Penticton offers great staff and plentiful buffet breakfast."
Cheryl B, 27 Juin 2019

WE were welcomed by friendly front desk staff with the offer to assist us any way they could during our stay. The room was clean but needed a little maintenance updating. The pool area looked clean and inviting, although we did not use it. Breakfast was plentiful and nicely varied in food choices.

"Great little gem!"
Sunshine03256167655, 25 Juin 2019

I stayed there just one night but wish I was staying longer. Lovely motel with central courtyard with grassy areas, pool, tables and chairs and barbecues. Great complimentary breakfast buffet. Friendly staff. Comfortable rooms (pillows were perfect) with nice decor and clean. I will certainly stay there again if in Penticton.

"Best Western Pentiction"
Laurie H, 24 Juin 2019

Owner is a very generous man. He rally shows that he appreciates the people that stay at his hotel. the grounds and staff are perfect... We had a very enjoyable stay at this hotel. Will be going back next year for the car show and will stay at this hotel again..

"Great value in Penticton"
Trailwalker4ever, 23 Juin 2019

Very good accommodations for the family on road. Loved having two bathrooms, two bedrooms, a central living area and a full kitchen. Proximity to the courtyard was really nice. Quiet location. The breakfast room is noisy and the quality of food is adequate.

"how veterans disrespected"
P6285IGjohng, 20 Juin 2019

I am a veteran that is disabled veteran i need a bottom floor room they would not guarenteed this room and they donot have any handcap rooms they did not care if you are or not we had take suite in stead of normal room they where not full like they said where this not how you treat pepole

"A Very Comfortable and Satisfying Motel at a Reasonable Cost"
179briano, 20 Juin 2019

The property appears to have been substantially renovated over time, and continues to be extremely well maintained. We were in a suite with 2 bedrooms and 2 bathrooms, actually a combination of 2 separate rooms turned into a suite. The rooms are not fancy, but they are very clean and very comfortable. The beds are particularly VERY comfortable, each with 4 pillows. The suite was very well air conditioned, which was particularly important to us, as the temperature hit 32 C. (about 90 F). There were NO issues with adjusting it to a comfortable temperature. The WiFi signal was absolutely excellent, with NO signal dropping anywhere on the property (in the room, on the patio, at the pool, in the Breakfast Room). The included breakfast was a bit above average, with the main exception being the scrambled eggs and omelettes, which appear to be the standard motel variety of either pre-packaged or per-prepared variety, although quite edible. The sausages , bacon and ham were excellent. They might have offered a fruit salad instead of just separate apples and bananas, but there were adequate choices of cereals, muffins, bagels and toast. There are two well-maintained swimming pools, one indoor and one outdoor. We only used the outdoor pool due to the high temperature, but as the temperature began to fall, it was nice to have the indoor pool available. Outside our back door was a lovely patio adjacent to the pool. The property is extremely well treed, providing more than adequate shade. There were numerous patio tables and chairs, accommodating very well our visiting 6 friends. We can honestly recommend this motel for those seeking a comfortable and very reasonably appointed accommodations.

"Thank you"
Brennan C, 19 Juin 2019

Wonderful! We will be back! My wife, 4 children and I spent 3 nights at the best western in Penticton. This hotel was by far the best value and experience for our dollars. We absolutely loved the facilities and the service. My kids were over the moon excited for breakfast each day. Thank you so much!

"Fantastic"
Explorer60945831957, 18 Juin 2019

Great service! Friendly desk staff, housekeeping and breakfast staff The overall experience was the best by far out of any recent hotel experince. Breakfast was fresh and overall cleanliness of hotel will ensure I'll be back

"Great place to stay!"
266jan22, 18 Juin 2019

We have stayed here several times and always enjoy the clean and quiet rooms. Breakfast is included and it's delicious. Only issue was the omelettes were not hot enough to melt the cheese in the middle, but the waffles and everything else was so good. Will return again.

"Friendly staff and a well maintained hotel that meets all of your needs."
AmberArianna, 10 Juin 2019

We enjoyed our stay at Best Western the staff was exceptional. And the hotel was well maintained. The kids loved having two pools. While it is located a few minutes from the main beach the value makes it worth a stay.

"Clean, good amenities, good breakfast, don't bring a wheelchair"
Wander65090206433, 08 Juin 2019

This place is great, near shopping, restaurants and close to Skaha beach. Older hotel that has been renovated. our room was roomy and clean However it is NOT wheelchair accessible in any way. High curbs, furniture cluttered walkways, outdoor pool surrounded by grass, bathrooms are too tight (have to close door to access tub) and breakfast room is up a set of stairs. It should say on their website NOT WHEELCHAIR ACCESSIBLE. I'd stay here again if I didn't have my son with me (he's the one in the chair)

"Home away from home"
Martin V, 07 Juin 2019

Always well received at this property. Friendly easy check in at the front desk, clean and comfortable. Big breakfast great way to start your day. Did not get the chance to use the pool or hot tub....

"Great Wine Tasting Base Location!"
Janet T, 02 Juin 2019

Super clean property with all the basics plus coffee machine in room. There was a lovely hot breakfast every morning. Close to all the wineries. Friendly staff, and easy check in and check out. Very good value for the $$

"May 2019"
Joanne B, 02 Juin 2019

Liked the fact you have green service. where the rooms do not get cleaned daily. the grounds are well kept. staff very nice. 1 issue breakfast room is on 2nd level with no elevator,therefore not good for those who have mobility issues. Same with rooms on 2nd floor only accessbile by stairs.location is good. close to Skaha Beach.

"Touring Okanagan"
Explore14179099452, 01 Juin 2019

Spent time touring Okanagan and going on a wine tour of the Oliver and Osoyoos area. Staying in Penticton at Best Western was a central spot to stay that gave us the opportunity to enjoy the city and relax at the beaches as well as enjoy all the restaurants in the area. Beautiful scenery everywhere you look made our stay that much more enjoyable.

"Comfortable and well-equipped, but ..."
wakeupjames, 25 Mai 2019

I was lucky enough to be upgraded at my recent stay so was given a small suite - small bedroom, small sitting room, bathroom and a fully equipped kitchen on the ground floor. I was able to park directly outside my room so access was no problem. However, what is not obvious from the description of the hotel is that the breakfast room is on the upper of the two floors and appeared to be accessible only via stairs, either inside or outside the building. This was not a problem for me but could be for some guests. The front desk staff were friendly, helpful and efficient. Breakfast was the usual buffet with hot choices and was nothing special to write about. Happy to stay there again.

"Great Hotel on south end of Penticton"
randyf692, 21 Mai 2019

Very nice Hotel, easy access and lots of services, play area for kids etc. Great breakfast! We have stayed at this hotel a couple of times now and the breakfast is amazing. This trip we were cycling and it was great to be able to store the bikes in the room for safety.

"Sleepy in Penticton"
Dreamer12938224201, 19 Mai 2019

Everything was perfect for us on this visit. The King room was very comfortable and spotless and the Housekeeper was thoughtful in providing a door mat when it was raining so we didn't track the weather inside. The Hostess in the breakfast lounge was very efficient and cordial. The room rate was very acceptable when I booked on-line and the front desk staff were very patient and helpful. Than you all !

"Great location, friendly professional staff."
C130COdavidg, 17 Mai 2019

The Best Western Hotel in Penticton, BC is an older facility, but don't let that stop you from staying here. The room was very clean and well appointed. The breakfast room was bright and cheerful with a very fine breakfast offering. And their courtyard is just amazing, and in summer it has an out door pool. I used their indoor hot tub and found it very relaxing. All of their staff that we met were helpful, friendly and professional. We were very pleased, and it was great value for the money.

"Good breakfast"
CanProf, 16 Mai 2019

This is an old-school motel and, as another recent reviewer gently phrased the matter, is a bit tired. That is, the physical plant is in places a bit rough around the edges. But the room was clean and in working order, front desk people were pleasant and the indoor pool quite satisfactory. In fact "satisfactory" would be a good summary of the stay. Breakfast in the morning, included in the price of the room, was a first-rate full hot breakfast so that was a big plus. The location depends on why are you there. If you are wanting to spent time at Skaha beach or if you are just sleeping the night there then it is fine. But if you want to go downtown (or uptown, depending on how you look at it) say to have dinner and don't want to be drinking and driving or worrying about parking then you are looking at a $15 - $20 cab ride each way.

"Very welcoming friendly place"
Gary S, 14 Mai 2019

Very nice mid range place to stay. Breakfast was best in our travels so far, and during the cold winter days, they are offering a nice soup after 5 pm to guests. Front staff are very friendly and helpful also. Very nice indoor pool and hot tub for guests. Place was clean and room warm on our arrival, and king bed very comfortable. Close to beach also, but frozen over right now, so much better in spring and summer. Only concern I had was that stairs going to level 2 were showing wear, and need attention soon. It overall was a very nice place to stay.

"Good value"
able17, 12 Mai 2019

This hotel is a little tired overall but is good value for rate paid. Room was very clean although a little worn. Maid service was good. Breakfast was OK but not great. Hotel outside area pleasant to sit and enjoy the sun.

"Great stay in Penticton"
Wanderer28783278512, 06 Mai 2019

Staff was very friendly. Even got a note from housekeeping after they made up the room after the first night. Awesome! The suite I was in had a kitchenette and separate sitting area from the bedroom. Very spacious and roomy.

"nice hotel"
ahhhmmmmm, 06 Mai 2019

check in counter employee was very bright, energetic and welcoming, all the staff were very friendly and the breakfast was very enjoyable, over all a nice and reasonable priced place to stay. Great exterior grounds as well as the indoor pool and hot tub.

"Very disappointing. Worst Best Western ever"
Wander55669097605, 05 Mai 2019

I would not select this hotel. The location is great but the property is old. Our room had dog hair all over it. Cost for quality of stay is just not there. This Best Western is sub par in comparison to others in this chain.

"Very good stay"
LLHH, 25 Avril 2019

Stayed 2 nights. Great staff. Comfortable room with great beds. Quiet ac unit. The roads a bit busy but gets quiet at night. Above average included breakfast. Love the pastries and coffee. Easy access into town. Very good stay.

"Friendly People at Every Turn"
Marietta P, 22 Avril 2019

The welcome here was warm and friendly. They had a jar of cookies and a Keurig coffee machine and K-cups in the lobby that we enjoyed. The machine was the larger type that allows you to adjust the strength of your coffee (really liked that). We had a king bedded room that included a nice size TV. There was also a good size refrigerator and a microwave. There was no desk but they had a small table with two hard backed chairs. I liked that the room had two luggage racks. I did not like the AC blowing across the bed and as it is difficult to sleep with cold air blowing on your head. Hopefully it will be cool enough when you stay to allow you to open the window and get cool outside air. There is significant light in the room at night. It comes from the very well lit courtyard in the middle of the motel. I know they light the courtyard for safety but it isn't conducive to a good sleep. I deployed some well placed clothes pins to, at least, hold the curtains together in the middle. The light streaming in from the sides and bottom of the curtain could not be remedied. When I checked in we were told that they would have soup in the evening from 1700 - 1900 the next day. We arrived at 1700 to find that the hotel had decided to not have soup that day - we were disappointed. Breakfast was well tended to by a nice lady who was very pleasant and attentive. There were plenty of choices: scrambled eggs and Canadian bacon along with small sausage slices. There was also yogurt and a waffle maker. I didn't enjoy the coffee as it had an odd taste to me. Lastly - this is the place to do laundry as it is only $1 to wash and $1 to dry!! A very friendly price.

"Very Friendly Staff Every Where You Turn"
Marietta P, 18 Avril 2019

The welcome here was warm and friendly. They had a jar of cookies and a Keurig coffee machine and K-cups in the lobby that we enjoyed. The machine was the larger type that allows you to adjust the strength of your coffee (really liked that). We had a king bedded room that included a nice size TV. There was also a good size refrigerator and a microwave. There was not a desk but a small table with two hard backed chairs. I liked that the room had two luggage racks. I did not like the AC blowing across the bed and as it is difficult to sleep with cold air blowing on your head. Hopefully it will be cool enough when you stay to allow you to open the window and get cool outside air. There is significant light in the room at night. It comes from the very well lit courtyard in the middle of the motel. I know they light the courtyard for safety but it isn't conducive to a good sleep. I deployed some well placed clothes pins to, at least, hole the curtains together in the middle. The light bleed from the sides and bottom of the curtain could not be remedied. When I checked in we were told that they would offer a soup in the evening fro 1700 - 1900 the next day (Monday). We arrived at 1700 to find that they hotel had decided to not have soup today - we were disappointed. The breakfast was well tended to by a nice lady who was very pleasant. There were plenty of choices and they had scrambled eggs and Canadian bacon along with small sausage slices. Yogurt is not set out but they will bring you a cup (I was asked if I wanted one). I didn't enjoy the coffee as it had an odd taste to me. Lastly - this is the place to do laundry as it is only $1 to wash and $1 to dry!! A very friendly price.

"Not fancy but good!"
Donna S, 13 Avril 2019

The rooms could use some upgrading but they were very clean. There is a pool and picnic area for summer visitors. Great location close to skaha beach and shopping at the walmart mall area. And of course the waffles for breakfast is always a draw! An added plus is that the staff is super friendly..

"great stay"
Patio47, 13 Avril 2019

I had reserved a room well in advance, then on the day of arrival, we got to Penticton about 2 hours before check in time which was 4 p.m. We were going to an event that started at 4:30, so we took a chance at being able to check in early. Well, the young lady at the reception desk was totally amazing, she immediately checked to see if there was a room ready, she upgraded us and we couldn't believe the room she put us in. We sure didn't turn it down!!! She had that bubbly personality that totally fit the position she holds. The room was so nice and was quiet away from all the noise of the busy street out the front. We really appreciated her thoughtfulness....being seniors! Breakfast was so good....made ourselves a waffle with strawberries, whipped cream and fresh pineapple toppings! also juices, coffee, toast, bagels. scrambled eggs, bacon....it all was available. Well worth going there to stay....oh an indoor pool as well but we didn't use that facility. We were impressed with our stay

"April 5-8 Visit"
C1906BBpeterr, 08 Avril 2019

The oder of the carpet was bad...also, you should consider form fitting bet sheets...did not sleep well! It would be wonderful if a power bar was installed...that would accommodate i.e. phone, iPad charging. We were in room 104

"Best beds!"
Pisces2047, 08 Avril 2019

The staff was amazing, check in and check out was quick and the beds were out of this world. So comfortable!!!! The free continental breakfast was delicious. Something for everybody including eggs, bacon, sausages and waffles. Only downfall we had was were we on a bottom room and the person above us got up constantly during the night and was very heavy footed which woke both of us up all night long which lead to me being a tad cranky in the mornings. Not the hotels fault though. Would definitely stay again if ever in Penticton.

"Wonderful Stay at the Best Western Inn at Penticton"
Odyssey49129381552, 06 Avril 2019

One of the nicest, friendliest Hotels I have stayed in. Will definitely use again. Easy in and out access and the clean well set up room was wonderful. We had a bedroom with a separate living room and kitchenette. The bathroom was well stocked and very clean. Employees were the friendliest and most helpful in every aspect.

"Great Hotel in Penticton"
Navigate33424931620, 02 Avril 2019

Great check in and check out experience. Staff were very positive and friendly. Rooms are clean and breakfast was appetizing and enjoyable. I Will definitely be returning for another stay on my next visit to Penticton.

"Leisure Group Booking for Tourney"
Vacation65757578331, 01 Avril 2019

Great ammenties for family and kids. Great breakfast with good options for all types. Good location with short distance to beach. Indoor and outdoor pool with great courtyard connected by all rooms... Great for entertainment. Connected balcony accessing all rooms can make for louder experience while trying to sleep. Sound transfer through decks to room. Overall great location and good stay.

"Great Stay"
Road57812347586, 30 Mars 2019

The hotel staff were professional and polite, very friendly and helpful. Breakfast was enjoyable. The hotel was in a great location on Main street, close to the areas I wanted to shop at. The only problem was the parking spaces were a bit tight.

"Great place to stay! Great for families!"
GoPlaces27868040717, 29 Mars 2019

Excellent value, amazing staff, fantastic breakfast! Great place to take kids! Staff were very helpful and accommodating, rooms were very clean. Location was great for anyone holidaying in Penticton. Check in/out was easy and quick. Great value for the price!

"Family Ski trip"
Safari23205867882, 26 Mars 2019

The Best place for your money in Penticton. Very clean, breakfast that is the best from any hotel I have stayed at. Great place for a amily getaway or business trip. Have stayed here twice in the past 12 months and will be coming back again.

"Great value especially in off season!"
Kootenaygirl2015, 25 Mars 2019

We were impressed by the nice staff, location, big variety at breakfast! The building is a bit dated but very well maintained, room was nicely appointed, breakfast was excellent - we will stay here again.

"Great people make great stays"
Roam01441401068, 04 Mars 2019

The staff were all amazing! we were running late as per typical,We were checked in and barely had our small amount of luggage in the room when the cab showed up that the staff called for us at check in! A good thing they were as effeicient ass they are or would have been late ,..Thanks Girls ,..you rock

"It was the best of times until...."
Odyssey20323010643, 04 Mars 2019

Great welcome. Nice clean room. Heavenly beds. Great food, great service. Good pool, hot tub could be hotter. Only need them to realize that at 10:00 on a Sunday morning I don't need them banging on the walls taking apart a shelf in the housekeeping room next to mine.

"Never Staying here again"
Tom F, 03 Mars 2019

The hotel is falling apart. No hot water, and the water leaks in some rooms. There is ice outside everywhere and the salt was used sparingly, someone will get hurt. The drapes do not cover the windows properly.. At best it is a 1-star hotel. The cleaning staff moving the carts down the walkway outside the door sound like a 747 flying by. And it is noisy, you hear everything.

"Great hotel Clean"
Valerie H, 25 Février 2019

Room was clean just had to wait for the hot water to heat at least 10 min, Breakfast was good long ways to walk to get there . quiet ,comfy beds ,we were tucked in the back corner ...parking was good there was a indoor pool we did not use.

"Great hotel, great staff, great stay!"
rob a, 24 Février 2019

The hotel is well located, the beds are super comfy!! We stayed 2 nights and loved it, the rooms are well kept and clean, the property does look little old from the outside but is very well maintained. I would recommend this hotel to all my friends and family.

"Best Sleep ever"
Heppell2014, 10 Février 2019

This hotel is extremely clean and you will not be disappointed in the room, breakfast choices, etc. Beds are so comfy you will not have any trouble having a great night's sleep. No hassle check in or check out.

"Couldnt check in?"
CaptainSleuthy, 06 Février 2019

Front desk agent was MIA for over 30 minutes. Advertised 24 hour front desk service. They didnt answer the intercom, bell, or phone. We ended up going and booking else where. Thanks for leaving us in the cold at 12:00am.

"Friendly Staff, Clean Room and great Breakfast"
hotelgenies, 26 Janvier 2019

Flight cancelled and had to make last minute arrangements. Hotel front desk was friendly and very helpful with my check in. Room was clean and comfortable, had everything that I required. Breakfast was a nice surprise Well stocked fresh and what a selection. Fresh fruit, cereals bread and pastries, yogurt, breakfast meats, eggs, hash browns and some great waffles. Breakfast attendant was friendly. Check out was easy and every one was helpful. Great staff and Great Hotel

"Motel, likely best in summer."
JoMoTraveler23, 06 Janvier 2019

Front desk gal at check in was very chatty, room was clean, odd layout with sliding door in courtyard on first floor. I hadn't expected a motel. You can hear your neighbours beside and above you. Breakfast has good variety, ladies there are on top of keeping items well stocked and clean. This property is likely better in summer with it's proximity to the beach and courtyard with outdoor pool. We didn't use the indoor pool/hot tub.

"Helpful staff"
S6906BLjudyl, 29 Décembre 2018

The staff was very helpful when required without being over bearing.The room was clean and pleasant and the breakfast was excellent. Very good value for the cost.The only disappointment was that the internet connection was unsecured which was a disappointment.

"Best Value"
Paul L, 21 Décembre 2018

We come to Penticton area every year. Stayed here last summer, was the cleanest place we stayed at. Prices are very decent. easy access location, friendly staff, tasty breakfast. We will definitely come back.

"Very Clean, Overall Great Stay"
Darrel M, 18 Décembre 2018

I recently spent 5 weeks in Penticton for work. The friendly efficient staff, excellent full breakfast every day great amenities such as pool and hot tub made my stay comfortable and pleasant.Emma and Amber kept my room spotless, thanks to all the Staff, great job!

"Excellent Stay"
Rick D, 16 Décembre 2018

The hotel is older but very well looked after. The room was very clean. The staff were very helpful and friendly. The breakfast was superb, full selection of whatever you could possibly want. We'll definitely stay again at this hotel.

"Excellent accommodation once again at the BW in Penticton"
Sightsee29219612943, 15 Décembre 2018

Always a pleasure to pull up to the BW in Penticton. Friendly staff and exceptional breakfast.We are here to support son/grandson playing hockey. Once last year, once now Dec/18 and again in March 2019.

"Older Hotel, Clean"
RosemaryB149, 12 Décembre 2018

This is a satisfactory older hotel. Staff are friendly. Room was clean and quiet. Decor is a bit tired. Breakfast included. ..served on paper dishes. All rooms open to outside. Location suited our needs.

"Excellent service, great sleep"
Tourist21442102840, 05 Décembre 2018

A very nice hotel as I have come to expect from a Best Western with an added above and beyond service experience. I will not hesitate to continue giving my business this hotel when I return to visit family.

"Off season visit to Penticton"
Roam11033728436, 27 Novembre 2018

The Best Western was excellent. We were upgraded to the Tower Suite, which is a fabulous two-storey suite. The free hot breakfast was the perfect way to start the day. The staff were very professional, helpful, and friendly. Overall, we had a great 3-day visit with family living there.

"Excellent Overnight Stay"
JERRYG448, 16 Novembre 2018

We were pleased with our experience at this Best Western. We had a clean comfortable room on second floor in the back section and it was absolutely quiet. Even though it is a older property it has been well maintained with comfortable bed and furnishings. If you have trouble with stairs you may want to consider the first floor but we prefer the upper floor so don't have to listen to footsteps above you. The breakfast was served in a bright cheery room with friendly staff person keeping everything fresh and full. Great variety of items including fresh apple sauce and other toppings for the waffles. One of the better hotel breakfasts we have had in our travels. Would definitely come back to this hotel again and can recommend it.

"Best Western Inn at Penticton"
Vacationer042158, 16 Novembre 2018

We were very happy with the friendliness of the staff and the outstanding breakfast spread. My only complaint would be that we were put on the 2nd floor and I have trouble doing stairs. I found the bathroom doesn't accommodate anyone with a disability.

"Great overnighter and breakfast."
williamjG2120KS, 15 Novembre 2018

The staff at the front desk night and morning were cheerful , friendly and helpful. The breakfast was very good and the staff was helpful there, too. I decided not to use the hot tub and pool because they are a long outside walk from our room, on a cold, windy night. That wouldn't be a problem in good weather.

"Great Value!"
Exploration71443, 15 Novembre 2018

The room was clean, the breakfast was great. Staff were cheerful and helpful. Good location on main road near Skaha Lake. My room was quiet in the back. There is not much traffic on Skaha Lake road at night in November.

"Great place to stay"
Wendy G, 13 Novembre 2018

We love staying at the Best Western in Penticton. Great staff, awesome breakfast and very clean and comfortable rooms. We find the location and parking very convenient, and have been very happy with our stay!

"excellent stay"
GrandTour45879, 08 Novembre 2018

the hotel was an excellent place to stay great staff a good breakfast and affordablewell equipped gym indoor and outdoor pool playground convenient location easy to get to the beachvery helpful staff

"Reliable Best Western facility"
helen_edley, 07 Novembre 2018

We stayed for two nights and found the room to be in an older wing but it was spotless and the bed was great. We had a good selection of lights for our activities, and the well-stocked bathroom met our needs.

"Good visit"
Fearless55772609992, 07 Novembre 2018

A nice hotel, friendly and helpful staff. My room was clean and very nice with a comfortable bed. I was traveling with my dog and the hotel was very pet friendly. The breakfast was wonderful with a great selection of cooked food, breads and buns, as well as yogurt, cereals and fruit. Lots of juice selections too. I would stay here again!

"Overall quite good and friendly"
Nolpreen, 02 Novembre 2018

Quite good overall as a good size tv with many channels and a bar fridge and comfortable in room. The breakfast to try again tomorrow am but if same as last few times then one of best of any hotel in the Okanagan. I do not like the hot tub jets though as the jets just splash too much and push upward! I did suggest some time ago now to get regular working jets that work good for one's back and just ignored all this time! If this improves they move up to very good and or excellent! Listening MATTERS most!

"Great night stay"
Excursion50637120063, 01 Novembre 2018

I had a very enjoyable stay at the Best Western in Penticton. The staff was very helpful and friendly.The room was very clean and pleasant. The quality of the mattress was exceptional. I would have no problem recommending this hotel to my friends or family.

"Excellent staff-quaint decor"
Venture02164687200, 30 Octobre 2018

Super friendly and helpful staff-very clean room-toilet wasn't flushing and maintenance was there in 2 min- gave me a rundown on the inner workings of the tank-very humorous! A lot cleaner than the last couple of hotels- appreciate

"positive and negative"
Travel13503008802, 30 Octobre 2018

Breakfast is remarkable fast service such breakfast I haven't eaten for a long time. Hotels in Canada should take an example from such a breakfast.Thank you.Negative The only thing missing is that there are no salads for breakfast. As for me, the only negative is that all the rooms are outside the street, and not as a large building and must go inside. we must go along the street to the pool which is inside the building.

"They will never forget me."
aarmurphy, 29 Octobre 2018

Had a rough start to my stay as I didn't have a credit card to book in. After a few minutes of arguing about the requirements and talking to my wife to get the information, we made up and now we are probably won't forget each other.

"craig"
cmhook, 24 Octobre 2018

very nice stay...pool for the grandkids was great and a very nice breakfast buffet. Will surely stay here again !!....i am not sure3 why there has a limit on the number of characters in this review ??)

"A favorite Best Western"
Jeffrey F, 20 Octobre 2018

A friendly staff, very good breakfast, quiet rooms, and good rates (except during the peak summer season) make this a favorite place to stay. A bonus is the attention paid to the hotel grounds which are very nicely landscaped with a pool. (There is also an indoor pool.) This is an older, but well maintained, hotel with entrances directly from the parking lot which I find very convenient.

"Will stay here again!"
NancyMacK, 20 Octobre 2018

My husband and I actually used airmiles to book our room. It is a bit older but very well looked after and clean. The ladies on reception were friendly and efficient. There was a bowl of fresh apples to help yourself to. The rooms are very large and everything you'd want with coffee maker, large flat screen tv, lots of drawer space and counter tops, and plug ins to charge up the phones. The breakfast was VERY plentiful with tons of variety from yogurt and several types if fruit, waffles, toasts, hash browns, omelet and ham, etc.etc. Lots of friendly staff keeping everything full and clean. There is an indoor and outdoor pool and place to bbq. The grounds are well kept and still some flowers. All in all a great place to stay.

"Fall stop over"
dscarrie, 17 Octobre 2018

The Best western Staff are wonderful. The stay here is always good. The staff are friendly and helpful. Love staying here when we are in the area. The area is nice and central and its close to the beach as well as town. Always go to Salty's for dinner its the best

"Autumn stay in the Best Western in Penticton"
cynthiacrampton, 17 Octobre 2018

We were a party of six, coming to Penticton to meet up with relatives who live there, and to see the autumn colours. All spectacular (the colours, woods , hills and birds, that is, although the relatives were pretty spectacular themselves!).

"Great holiday"
suzanne871, 17 Octobre 2018

What a great choice we made. Hotel was extremely clean great location. Only 2 blocks to beach, in door pool and hot tub. Fantastic breakfast. Every staff member went out of there way to make sure your stay was great

"Definitely would stay here again!"
kmomma, 14 Octobre 2018

What we loved: - The most comfortable beds we have ever slept in! - The room was clean, spacious, and very comfortable - It was quiet and relaxing - There was a balcony and fridge - The courtyard was perfect for our family. It included a playground, a big grassy area with tons of trees for kids to play on, bbqs & picnic tables, and an outdoor pool. - The free breakfast had a wide variety of delicious food - The lobby had a lounge area with board games & toys for kids, snacks & coffee throughout the day - It was close to Skaha beach & the airport - The indoor pool and hot tub were clean and quite nice -The staff were very friendly and helpful Room for improvement: Nothing!

"Enjoyed our stay"
Ivy T, 14 Octobre 2018

Quiet, friendly place to stay. Walking distance to restaurants, pub, shopping. We found the pool and hot tub to be a nice way to end our evenings. Breakfast bar has a variety of hot and cold items. Coffee was great.

"Wow! "
Sleejo18, 09 Octobre 2018

What a great stay! Clean ,comfy room. Amazing breakfast! I had an early flight and they didnt leave me with an empty tummy:) they provided me with a breakfast for my early flight ! The housekeeping was very personal too . Love it ! Will always stay here when Im in the area :)

"Lovely place to stay with a great staff!"
cgmaralia, 08 Octobre 2018

These accommodations are clean and comfortable. The staff is very helpful and friendly and really seem to enjoy what they do. The property is well maintained and has a lot of nice features...pool, courtyard, barbecue, etc. Breakfast is excellent.

"Enjoyable place to stay"
Shawna299, 03 Octobre 2018

We stayed here during a trip to wine country. The hotel was very central to everywhere we wanted to go. The rooms were very clean and had everything we needed; microwave, fridge, large TV, comfortable bed and even a Keurig. The pool was warm and spacious. Our favourite part was the breakfast buffet; fresh food and many choices. We will definately stay here again.

"generally fine but noisy"
ptalexander, 03 Octobre 2018

On Friday night there was a great deal of noise, until about 11:00pm. My room was located next to the pool. Someone must have been having a celebration. The breakfast tables fill up at popular times so some of us had to stand while having our breakfast.

"Best Breakfast on Roadtrip"
Brigitte H, 03 Octobre 2018

We recently did a mountain biking loop that included Ellensburg, WA and the south Okanagan of BC. We stayed in five different BW hotels. The BW Inn in Penticton has both positives and negatives. On the negative side, the hotel seems dated, is on a busy street, and does not have a fitness centre. On the positive side, they will try to give you a positive experience and have by far the best breakfast around. When we first arrived, we were given a room on the ground floor near the lobby and busy road. My husband was immediately unhappy so I went back and asked if we could have a room along the back, furthest from the road. They gave us a much larger space along the back. Although you could still hear the road noise during the day with the windows open, it was quiet at night. And the breakfast was delicious. Bacon properly cooked, not too salty or cooked to leather. Other meat choices included ham one day and sausages the next, both of which my husband enjoyed. I loved the local fresh fruit including grapes, plums and pears. There was also citrus. I especially loved the potato cakes, and there were little cheese omelettes, as well as all the usual cereals and waffles. There were a variety of muffins and quick breads which we loved. We were really happy to have a decent breakfast before starting our Kettle Valley Rail Trail ride directly from the hotel (the trail is very close by bike). We would likely return, given that decent food is so important to us.

"A disappointing stay!"
Doug B, 01 Octobre 2018

My family and I have been staying at this hotel for close to 30 years and until recently have been satisfied. The courtyard area is unique in Penticton and was a blessing when our kids were young. Recent visits however have been disappointing. The rooms are outdated and showing their age and when compared to rooms of equal value locally do not measure up. Most disappointing of all was our latest visit at which time we were assigned room number 99. What a disappointment! There is a large window that overlooks the lobby and if the curtain is left open you would be on display to all those checking into or out of the hotel. Ideal for exhibitionists!! The second result of this window is a very brightly lit room at night. The kitchen in this room is also unacceptable for the rate they charge and not up to Best Western standards. My two companies spent some $20,000 on Best Western accommodation this year so I am very familiar with the chain and this hotel simply does not measure up. My wife and I travel to Penticton several times a year and are now on the hunt for new accommodation.

"One of the nicest properties we've stayed at"
carolannc728, 27 Septembre 2018

Our room was just lovely, two queen beds, a little dining nook, very spacious bathroom and room to move about in. They also provided a great breakfast. Almost anything you might want. A large variety of breads and bagels, muffins and sweet breads, fruit and juices, cereals, yogurt, bacon, ham or sausage, waffles or pancakes. A bright cheery breakfast room. The grounds were beautiful and well kept. Quiet location. The staff were very accommodating. The only problem was the steps up to the breakfast room were a little steep for a short older person. I never did look for an elevator though.

"Great Stay"
Carol S, 25 Septembre 2018

Very clean rooms, beds were super comfortable, didn't heR any noise at night andbreakfast was great. Two pools on the premises, looks like it would be lots of fun for children. Staff was friendly. We had to come in late at night due to a bad experience at an Airbnb. The staff was accommodating and the check in was handled quickly. I would stay there again, for sure.

"Short but Sweet"
romaric2018, 23 Septembre 2018

Only stayed the one night but overall very impressed with the hotel and the location, will definitely return and stay longer next time! The hotel was very clean and the room was spacious and comfortable! The buffet breakfast was excellent!

"Value, + Great Free Breakfast"
Foxtails, 23 Septembre 2018

This is an older property but well run and a great breakfast. We went with 2 other couples for a few days to explore the wine areas of Penticton. >Our friends also enjoyed the Best Western and they thanked me for picking this place to stay.

"Best Western Penticton"
edandroberta, 23 Septembre 2018

In town for a wine tour. Did not have a reservation but was able to secure a room (kitchen unit which we did not use) Room was clean, the the bed comfortable. Free internet in the room had a strong signal. Great full free breakfast. Would definitely stay here again.

"Best Western Inn"
szboya, 17 Septembre 2018

All staff encountered were great. Motel looking with two floors, not typical hotel set up. We did not have a lot of free time to enjoy the amenities but they looked great.Sound transfer between rooms is high, especially from the top room to the bottom room. It might be best to request a room on the 2nd floor to decrease the noise heard.Hotel was in a great location for us because it was close to a wedding venue however it is not located in the heart of downtown. That being said, it seemed like everything was within a 10min drive.

"Clean fresh rooms"
Elisabeth1313, 17 Septembre 2018

The property is large with beautifully maintained lawns and pools and play areas for children. The room was great and clean and a problem with a chair in our room was quickly taken care of by staff. The hot breakfast buffet had many delicious choices.

"Everything you could need"
mfuson77, 10 Septembre 2018

Overall the Best Western Penticton has a lot going on which makes it an ideal hotel to pick in the penticton area. The hotel has 2 pools, one indoor and one outdoor. It also has a BBQ area and a large grassy court yard for kids to run around and burn off that energy. My room was a one bedroom suite on the ground floor. It had a reasonably well stocked kitchen (though baking sheets for the oven would have been nice). The bed was also nice and comfy. The downside to thw property was its older and noise seems to travel. I could hear the people above me walking around and the kids in the courtyard were at times loud making it hard to hear the living room TV. The included breakfast was large with a good variety. The hotel was sold out due to the Dragon Boat Featival and a few other events in town. Overall the hotel was very good aside from some noisy moments which I dock them one star for.

"Pricey and Not accommodating for simple requests"
Bobby S, 09 Septembre 2018

Generally ok accommodations in Penticton. Compared to 2017, This year they significantly increased their prices during the Penticton dragon boat festival weekend. . When making a small request to use the facility change room showers later the day after checking out before our flights was flatly denied. Very disappointing and this wouldn't have been much effort on their part to please their loyal rewards customers. This granted to us in the past.

"Super place"
romanpilch54, 05 Septembre 2018

fantastic free breakfast/with superb staff/close to everything we gone stay there again .both swimming pools very good because one is inside so there is no problem if the weather is bad.very god check in

"A very comfortable hotel"
Daniel M, 05 Septembre 2018

We enjoyed our weekend here. The beds were a little hard for our tastes but we normally sleep on a $ 1,200 mattress. We enjoyed the pool and the breakfast a lot and had a nice relaxing weekend. We will definitely stay here the next time we are in Penticton.

"thank you"
gmierau, 05 Septembre 2018

We really appreciated the court yard area and night time movie feature. The one thing that could be improved is the door facing the court yard was a bit tricky to close to ensure that it latched shut.

"Welcoming, friendly staff - dog friendly hotel"
Lesley S, 04 Septembre 2018

We were in need of a dog-friendly hotel, and because I stay at Best Westerns for work on a regular basis, we decided to stay here. The staff were very welcoming and friendly and it was so convenient to be able to stay here with our pooch.

"Good for Penticton"
zingmaster, 30 Août 2018

The motel is good considering the other options in Penticton. The rooms are large and have kitchenettes. The bed was comfortable and there were good toiletries on offer. There are two exterior doors to each room which unfortunately allows more noise come in the room, especially from the central pool and lounging area. The breakfast was ample but nothing special. One day they didn't make up the room even though we'd been away from 10am to 5pm and had put out the make up room sign. I think next time we'll try a different hotel/motel.

"Best experience at Best Western Penticton BC"
David M, 28 Août 2018

We have been experiencing some forest-fire-smoke issues in the Okanagan BC - my room a the Best Western was virtually smoke free, clean and definitely above average for amenities for a hotel in this price range. My room was modern, very quiet and also the hotel also serves a very good breakfast buffet. Service was very friendly and efficient.

"Family mini resort"
AMM499109, 27 Août 2018

All rooms have front doors by parking lot and back doors that open to pools lawns and bbq. Super idea! Homey. Breakfast was upstairs and you could eat inside or outside depending on the weather. Also there was an outdoor and indoor pool.

"Great place"
bevp0well, 27 Août 2018

Lovely hotel. Our Grandaughter loved the pools. Very clean and was nice to have a kitchenette to make something in the room. Nice to have a choice of pools depending on weather. Grounds were kept up well.

"Excellent Hotel - Nice Facilities"
Jason S, 23 Août 2018

We really liked the hotel. The rooms were nice, it had a nice pool. In addition the court yard was nice, and had BBQs that the guests could use. We really liked the breakfast - lots of variety and good quality good to eat.

"Room 204 (RUN)"
ginafontina, 22 Août 2018

Keep Driving... This hotel is a DUMP to say the least! I Can't believe Best Western would even put their name on it. Our room had electrical issues and maintenance could not fix it. furniture was dirty, windows full of cob webs, deck was full of leaves and dirt... dark gloomy.. this was not even a room, this appeared to have been an old bar above the pool and they stuck a bed in there... HORRIBLE.. they had to give us our money back because they could not legally let us stay in that room.... maintenance told us that room had ongoing electrical issues and they kept getting brushed off..... Jay (front desk) called him a liar!! Outside steps up to the room felt like we were going to fall right through them.. This place is disgusting, and management clearly does not care.... if you are desperate enough to stay here, I encourage you to insist on seeing your room before paying....

"Nice"
Charlotte M, 19 Août 2018

The rooms here were very clean and tidy. They had a tv and the hotel was arranged a bit like a motel. The breakfast was good and the pools looked nice as well. You could also go out your room on to a balcony and see the play area and outside pool which also looked very nice. Overall it was a nice place to stay.

"Friendly clean hotel"
gspointer4570, 19 Août 2018

While in Penticton on business we stayed at the Best Western Inn at Penticton for 3 nights. The place looks kinda neat as you pull up. It's definitely not a hotel but more like a motel. The room was clean and renovated. The staff are very kind and were there to help at any time. They offer a free hot breakfast from 6:30am to 10:00am daily. We did not eat there as there were other places we needed to be. There are two pools, 1 outdoors and the other indoors. They both looked well maintained. There was free Wi-Fi which was stable. They had all the standard tv channels as well. The only complaint I would have was there was no place to comfortably sit in our room, just a small table and 2 wooden chairs with padded seats. There was a lot of smoke in the area due to the many wild fires in the area so we had to spend a lot more time in our room than we normally would have. The bed was a little soft for me but I slept well and was refreshed in the morning. I would definitely stay here again but I would upgrade to a suite for more comfort.

"The amazing Ben!"
Tim A, 16 Août 2018

My friends and I stopped into the Best Western very late expecting to have difficulty booking a room at such short notice however Ben was very helpful and able to accommodate us. He even went out of his way to assist me in printing out some travel documentation I needed for the next day which would normally be very hard to organise so late at night. Thanks for all your wonderful help Ben!

"Very good experience!"
simonruizsanchez, 11 Août 2018

The hotel was really good. The rooms has access to the swimming pool and garden, there are some bbq inside! Our room was very clean and big! Moreover, we received a note from the housekeeping service! Hotel highly recommended!

"Great summer family stay"
Melanie D, 09 Août 2018

Rooms are basic but clean and functional. We stayed in a 1 bedroom suite which had all of the amenities we required. Bed was very comfortable. Friendly staff, great location - walking distance to Skaha Beach. Lots of parking. Breakfast is included - kids loved the waffle maker. Would stay here again.

"The Best of all Best Westerns"
aldwindeguiamd, 06 Août 2018

The staff at this location is beyond exceptional. Very friendly and helpful. Always nice. The place is very clean and services are excellent always. I have been coming since April and not once there was a bad day. So i highly recommend this location... A very special place.

"First time spending a couple of nights in Penticton"
LateTravelers, 31 Juillet 2018

Decided to go away for a couple of days (anniversary) and chose Penticton as we've always only driven through. We thoroughly enjoyed our stay at this hotel and were impressed that many groups of travelers make it their destination each year to meet up with families. We were earlier than the 3pm check in and the room wasn't quite ready which was no problem. When we returned at 3.30 it was and the front desk staff extremely pleasant. We had a King size bed, regular kind of room but from what I understood many of the rooms had a kitchen attached. We didn't need that. Clean room, found the height of the counter in the bathroom somewhat low and awkward when leaning over but not that big of a deal. Step up to the bathtub/shower also a little odd but we were just very careful. Air conditioning worked well, a tad noisy but worth it for a cool room. Breakfast was wonderful and the staff so pleasant and helpful. There were several barbeques in the outdoor area by the pool which many people took advantage of. I guess having a kitchen then the use of the barbeque made it really good for families. Plenty of play area for children. I was fascinated sitting out at the table outside our sliding door, watching and listening to the children playing. Just having a really good time, none of them whining and I thought what a great place to bring a family for fun. Wish we could have done it with our kids when they were little. Overall an excellent experience and we would return - only it would be in the fall when a bit cooler so we could do more walking.

"Comfortable room, property needs attention"
clamper5, 24 Juillet 2018

This property has amazing potential, great breakfast room and offerings, wonderful park like setting with indoor and outdoor pool, bbq's and surrounded play area for the kiddos. Plenty of parking, and conveniently located. Pleasant staff. However, the property could use a bit of renovation. Wallpaper needs attention, plumbing fixtures in the shower could be improved and updated windows. Curtains need attention to fit the windows. Many of these items have been amateurishly addressed. The property could use more attention to command this price.

"Family Vacation"
fidyk, 20 Juillet 2018

Our family was extremely comfortable at the Best Western Inn at Penticton, and we can't say enough about the hotel's amenities; buffet breakfast, indoor and outdoor pool, beautiful courtyard with play apparatus, picnic areas and BBQ's. We shopped local markets and deli's, and BBQ'd on site every evening. The hotel is within walking distance to Skaha Lake and shopping, and a short drive to vineyards and orchards. We plan to return to the Best Western Inn at Penticton with other family members next summer.

"Best Western Best Lodging"
Margaret H, 11 Juillet 2018

A great place easy access to the beach and shopping . We arrived in the evening tired and with a dog no problem they even made some changes so we could have a handicap accessible room . The staff were very pleasant and helpful this experience rated very high on my trip.

"Nice quiet room and great breakfasts"
Brian V, 09 Juillet 2018

We were in a room at the back of the place which was nice and quiet. It also cut off the noise from the swimming pool. Breakfast is always great with Best Western. This location has a room and patio upstairs with a wide variety of foods to eat. During our stay they had local cherries and watermelon as part of the breakfast. Repeat visitors to this location as we are satisfied with them

"First time stay a Pleasant stopover"
B9496EWrobertd, 30 Juin 2018

The hotel was very busy, so it was a good thing we booked in advance. The parking lot is small, and further sidewalks to access the rooms would be an advantage. The breakfast served by friendly staff was incomparable!

"Yearly Penticton stay"
Eric M, 27 Juin 2018

The wife and I have taken our yearly trip to Penticton for a small family reunion for about fourteen years.The location is great,great places to walk,close to services.The rooms have always been clean and comfortable,great,friendly staff.The breakfasts are always good.We leave well saisfied.

"Disappointed"
cmmarriott, 25 Juin 2018

Overall this hotel is clean, but the rooms and furnishings need a major renovation so it is difficult to give this hotel a good rating. The room smelled of urine and dog; as did the first room we looked at. No amount of cleaning could disguise that smell. The air conditioner was old and noisy and went on and off all night. The bathroom sink was plugged and the walkup step to get in and out of the tub was dangerous. The shower curtain did not keep the water from flooding the floor. The breakfast was adequate but the youguert was runny and sweet and came out of a dispenser rather than in small containers. Staff were polite and yes the room had been well cleaned but the overall appear appeance of the rooms with their very old and cheap furniture and the smell of the bathroom was not acceptable.

"GVMA Car Display"
chornyial, 24 Juin 2018

Great Service, Clean Rooms and plan to be back next year ! BBQ was the extra special feature for our group more so for the new members that have not stayed here before. Parking our cars out front to show off to the parade was classic, the parade folks ended up looking at our cars as they drove by.

"Inn at Penticton"
Bonnie R, 18 Juin 2018

We were in Penticton for a regional bridge tournament.Full hot breakfast every morning.Staff helpful and friendly.Room always clean and comfortable.Outside pool unheated.Large picnic area outside on the grounds.

"Disappointed"
474shelleyh, 18 Juin 2018

I certainly would not stay here again!! The staff are friendly but the hotel is not up to the standards of Bestwestern in my opinion. The rooms are dark and very dated. The beds were so old and uncomfortable we didn't get any sleep. The sheets were to be white I believe however they were so old they were grey in Color and so thin I thought they would rip just covering up, I know that Penticton rents there room out to low income people in off season, so that is why I chose to stay at the Bestwestern. Not this one ever again... Sorry !

"very happy"
Craig G, 11 Juin 2018

I would stay there every time I go that way the people in the front office is very friendly and helpful and I would tell every one I know that is the number one place to stay and the room are very clean it is just the over all the best hotel there

"Could not ask for more!"
QPW, 03 Juin 2018

In town for 2 days - for a memorial service. BW was absolutely beautiful! Grounds were amazing - well kept, nice patio tables and chairs all around courtyard, BBQ's for customer's use, playground for kids, outdoor pool - all great. Room was spacious, beds were comfy, full kitchenette - which we did not use but is nice for those who could. The place seemed full or close to it - yet in our rooms, we heard nothing. Breakfast - was a WOW! Not sure I have ever seen such an extensive breakfast offered for free!!! Well maintained and we were asked if we found everything - was there anything else we needed etc. If I get the opportunity to be in Penticton again - I will be staying here!

"A classic motel-style BW, clean, friendly, kept up nicely"
BenLar137, 31 Mai 2018

The courtyard of this motel has numerous large leafy trees offering welcome shade from the hot Okanagan sun. From the friendly reception to the warm indoor pool, and the clean comfy rooms with more amenities than you'd expect (full kitchenette), there's lots to enjoy here. We appreciated the real dishes and cutlery, and dish soap, tea towels etc so we could finally wash our travel mugs after our 6th day on the road! The bed was comfortable, and our unit was very quiet. They had good TV channels, especially the Frame channel, which we use to relax after a long day on the road. The breakfast area was well run, spacious, and offered a unique extras not seen at other BW's: optional cinnamon for the waffles (it was amazing!) and the large wedges of grapefruit and oranges. Next time we're in Penticton this where we'll stay!

"Best Western Penticton - Fantastic"
L4760DSjenniferc, 31 Mai 2018

I would strongly recommend this hotel if you are in the Penticton, BC area. Everything about this hotel is fantastic. The only issues I personally have with this hotel are the stairs, but that does not stop me from making it my first choice when I visit Penticton.

"Very good value"
Lorane P, 29 Mai 2018

Was very impressed with the new breakfast area and improved choices and quality of food available. The bed is very comfortable and lots of amenities available for families. The only issue being the stairs are difficult for people with mobility issues.

"Sisters weekend"
the3msmemere, 21 Mai 2018

Absolutely no complaints! Everything was perfect...awesome room, awesome service, awesome breakfast, pool was great! The room was so nice and quiet ... made our stay most comfortable and hope to stay there again soon. Would definitely recommend to all family and friends.

"Love the staff and breakfast!"
JLSalter, 20 Mai 2018

First, we've been staying here for a couple of years when we visit the in-laws because the beds are comfortable, and it's close to the retirement home they're in. Also, love the hot breakfast. This time though, I lost my keys (car/home) and the staff went out of their way to look for them. They were turned in hours after we checked out, and they called me right away, and then held them for 8 days until I could get back to pick them up. VERY good service, and when I picked them up the staff seemed as happy for me that they were found as I was! :-)

"Awesome"
emrpurog, 18 Mai 2018

Room is very good, service very good, swimming pool very good, breakfast excellent. Just need a little clean at the back balcony lots of tiny spider. But most of everything we enjoyed it. We definitely comeback.

"Great Time"
bscochrane, 18 Mai 2018

Arrived for 4 day stay with family. Greeting & welcome were warm & sincere. Room immaculate. Grounds & pools were well cared for and all staff were very approachable. We'll stay there again! The breakfast was very good.Everything tasty & easily prepared. and well cared for by the attendant.

"Should not be a Best Western"
Steve B, 14 Mai 2018

We made the reservation for two adults and my 20 month old son, only on check in were we informed the hotel did not do cribs and we should go to Walmart and buy one for $50, the rooms are small and a little tired,the queen bed was the smallest I have ever seen. the pool was good, but the posted depths were very inaccurate the marked 4ft was at least 5.6 ft deep not what i expect from a Best Western

"Penticton getaway"
Carol L, 13 Mai 2018

Enjoyed our stay here. It is walking distance to Skaha Lake. Several restaurants and shopping centres are in close proximity. Unfortunately outdoor the pool was not open but we enjoyed the outside seating area. Indoor pool is very humid but the kids seemed to really like playing there.

"Nice stay"
acanadiandave, 12 Mai 2018

Good value and immaculately kept hotel near enough to the downtown (about a 5 minute drive). Excellent breakfast and very helpful staff. Hot tub was actually hot! Pool room was wonderful. Overall a nice stop.

"Bachelorette weekend"
Jacque781, 10 Mai 2018

Had a wonderful time! Wine country and great place to stay. Two pools and the outdoor space is wonderful. Highley recommend this hotel for a wonderful getwawy. Family and adult freindly. Good breakfast fresh waffles yummm.

"Nice Family Oreinted Court Yard"
bctrout, 10 Mai 2018

I don't have children however they would thoroughly enjoy the large central lawned courtyard with slides, climbing & play structures, and central pool. The lower level rooms have two entrances. The main entrance outer door has adjacent parking for each unit and the other opens onto the extensive landscaped courtyard. About the perimeter of the courtyard is a sidewalk with off-set picnic tables set on discrete clean concrete pads. Large willow trees provide partial shade. There is a central bank of well maintained BBQs. Its simply a very nice space to relax while you let the youngers wear themselves out.

"our stay at Penticton best western"
Ronald W, 04 Mai 2018

we are seniors and stayed mid week, we felt that the price was to high for off season. The desk clerk was unfriendly, and deceptive. for eg. did not tell us that the pool was closed for repair until after we had paid for our room, which should have been a discount. the gap under our door was app. I/2 an inch and I had to shove a towel in the gap to prevent bugs from entering. the bathtub was old and dirty lines around the drain. the toilet seat had a crack in the front center. the fridge was loud and I had to unplug it . the deadbolt would not close properly, and my wife tripped going down the stairs from the second level as the lighting was poor in the evening.

"Overnight stay"
bab19472013, 01 Mai 2018

We had a nice stay, very friendky front desk staff, a great breakfast and an easy checkout. All in all it was a very positive experience. We would recommend it to anyone that would be happy with a reasonably priced, older but well maintained room.

"Great location, very clean, excellent cystomer service and very friendly staff"
margaretsZ7349MA, 29 Avril 2018

Thoroughly enjoyed my stay. Staff was very accommodating and made me feel so welcome. Awesome breakfast catered to all my dietary needs. Only disappointment was all the spring cleaning and noise around the courtyard. My last day grass was cut walkways painted and it looks marvelous. A very inviting courtyard. Hope to visit wgen the pool is up and running. Being I am a Diamond member I was surprised I wasn't offered an uograde but that's okay my room was great. Short walk to Skaha lake .

"Great place to stay"
shawnagry, 26 Avril 2018

They are amazing. They go above and beyond for coustomers. Kids love the pool and the food is great. I would like the Wi-Fi to be a bit faster but it's not horrible. My family will not stay anywhere else in Penticton. Great value

"Wine country"
kuzyk55, 24 Avril 2018

this was a central place for exploring the wineries. it was great having breakfast provided as it made it easy to get on the road in the morning. restaurants were within walking distance. room was exactly what we needed and reasonable for the season.

"Great stay in Penticton"
skeller1, 24 Avril 2018

We had a great overnight stay here. The breakfast was great! The room was comfortable and the staff were excellent. i would recommend this property to people looking for a comfortable stay who have a vehicle..

"Stay experience"
Colin R, 24 Avril 2018

While visiting Penticton to golf over the last 20 years I have stayed at this location because of it's value & cleanliness. It has a great location & is excellent value for your money. The staff are always friendly & helpful.

"Wonderful breakfast included"
mcwannabee, 23 Avril 2018

This is an older style 2 story hotel where you park next to your room. Our room was large enough for the two of us, with a front door from the parking lot and a back door to the inner court with grass, outdoor pool and sitting areas. The simple bathroom was quite tight with room for one. The bed was very comfortable and the room was quite. There is also an indoor pool with hot tub. The breakfast is one of the best included meals I have ever had. Full range from scrambled eggs to sliced fruit which is open from 6 AM to 10 AM. It's location gives about 15 minutes walking distance to a few amenities including the beach. Very happy with our stay.

"A nice place to stay with your dog!"
camos509, 17 Avril 2018

I've stayed here twice for dog training things in the area and the hotel staff are always super nice. The rooms are nicely appointed. Husband and I are planning on going up to sight see and plan on staying here again!

"Fun Ski Weekend"
ahelliker2018, 17 Avril 2018

Great hotel only about an hour from Apex! Great staff and rooms. Good selection for breakfast that provides you with fuel for a big ski day! :) Then when you get back, you can enjoy the hot tub and pool to unwind.

"Great trip"
rhea2779, 17 Avril 2018

We were here for my daughters dance festival. We had booked a standard room and upon check in we were upgraded to a suite that had 2 separate bedrooms and a kitchenette. The room was great, had everything we needed. Breakfast was fantastic with lots of choices for everyone. I would love to stay here again!

"great place.."
Norah F, 11 Avril 2018

Stay here often - wonderful staff, great breakfast and always reliably clean, well appointed rooms. A convenient location is a plus - not far from the beach and downtown stores and restaurants are only a few minutes away. This is always my first choice in Penticton.

"Nice place"
I8830JVgeorges, 08 Avril 2018

Room was clean and well appointed, parking was good, breakfast was very good, jet tub was used by my wife and I after a long day at the RV show. Quiet room and very friendly staff, thanks for the quiet night.

"Great stay."
natalart, 03 Avril 2018

Great hotel. Clean, good pool, hot tub and good sized room. Even a green space to run with a small playground area. Fantastic breakfast and a friendly relaxed atmosphere. Parking a bit of a commodity and breakfast could have more organic items and less wastage (but that is every hotel!).

"Our favorite place to stay!"
daniporter80, 02 Avril 2018

We book at th BW Penticton every Easter and are never disappointed. The rooms are clean and comfortable and the breakfast is always amazing! We will continue to book them for our annual trip and always reccomend them to our friends.

"Good value"
Pascal R, 02 Avril 2018

Older motel style. But well kept and maintained. Pool and hot tub were nice and clean. Breakfast was excellent. The entire staff were excellent as well. Totally recommend this BW. Best place to stay in penticton.

"Room Reno's needed."
calvinalee, 01 Avril 2018

The room we had was a king suite with a jacuzzi tub. The one section of floor felt like I was going to fall through. The hot water for the bathroom sink would not get hot unless you ran it for 5 minutes, and when it did get warm it would all of the sudden get ice cold again. After running water or having a shower the water pipes in the wall would knock for a hour hour after. When you going to bed it is annoying. The jacuzzi tub should have a warning on it because the wife filled it up which took a half hour. Once she got it filled and she turned the jets on the water shot right out of the sink all over our toiletries bags and soaked them. Not mentioning hitting the wife in the face and scaring her. The last complaint is the baseboard heater in the bathroom was so close to the toilet that when the wife turned it on I almost burnt my leg. I have stayed at this hotel before and had a much more pleasant stay than this time. I did talk to the very nice lady at the front desk and she did tell me that there is some work that is going to be done in the very new future.

"Nice visit. Will be back "
Sheila D, 31 Mars 2018

First time staying at this BW. Will come back again. We had the family suite with 2 bedroom and with teenagers this was very nice! The breakfast was amazing!!!! The staff very very polite. Really enjoyed the location as well.

"My husband was admitted to Penticton Hospital, so I needed accommodation for a night. I was treated very well"
SusieQ616300, 28 Mars 2018

The staff was very sympathetic to my problem,. and treated me very well. I also had to stay for 2 nights after the first one, and the staff were once again helpful, phoning taxis for me, and giving me a shoulder to cry on. I thank them very much. I would recommend this hotel to anyone who needs accommodation in the Penticton area

"Nice motel - Great location"
MikeBCalgary, 27 Mars 2018

I try to stay here every time i travel to the Okanagan. The drive north is spectacular and the proximity to2 lakes makes it an ideal stop for a family, especially in the summer. They have indoor and outdoor pool, bbb pit, access from your room to the yard. Continental breakfast

"Great staff - Price could be lower"
Bruce T, 25 Mars 2018

Jamie at the front desk is the best. I have stayed there before and she is an awesome employee. If I were managing the business I would do everything I in my power to keep her on my staff. She has been so helpful and goes out of her way to help. I have stayed in many hotels and have not seen any employee that compares to her.

"Spring break"
Bob V, 22 Mars 2018

Well cared for accommodations, decent breakfast. There was enough variety to satisfy everyone and the meal changed over the two days. TV in room, internet and bed were great. Nice courtyard play area if we would have had little kids.

"Family and Sports Team Friendly"
luna_myste, 21 Mars 2018

We got in on a sweet deal with a 2 bed with kitchen suite on the ground floor. It is only a short 7 minute drive to the community centre and the Save On Foods down the road supplied all our needs, including quick healthy dinner choices. If you are a light sleeper, you may want to bring ear plugs as you can hear the people walking around in the room above. The kitchen came fully equipped and we wanted for nothing, except more coffee! Not a fan of the Kuerig. Room was clean and spacious. Good water pressure in the shower, however, the shower head could do with some descaling. And it was nice having the patio door open onto the courtyard. I could see this as being a bonus in the summer for the outdoor pool We took advantage of the indoor pool and hot tub. Breakfast was the highlight of the property and they accommodated early starts for the provincial championship swimmers. Even with the larger teams taking up the waffle maker, everyone was courteous and our small team swimmer did not feel overwhelmed. The breakfast buffet had everything for every appetite. There is a coin laundry onsite but we did not make use of it. The only drawbacks I have to say were the small trash bin for the kitchen garbage, older mattress needs replacing and not having a coffee pot and maker.

"Clean and friendly hotel/motel"
LESLIE A, 19 Mars 2018

This place was perfect for our trip! The price was right, the staff were awesome to deal with and the room was clean. Nothing fancy but had coffee machine, fridge and microwave in room. Loved the pillows....not super big like most hotels! The free breakfast was awesome, such a wonderful selection!

"Terrible customer service"
Jennifer T, 18 Mars 2018

Tried to check into room prepaid for by my company only to be told that unless I have photo ID, after telling them my wallet with my identification was stolen and I'm here from out of province and can't replace it until I return. After showing the front desk woman the police report, my birth certificate and SIN number that Service Canada provided, she still chose to deny me. Best western just lost one large business account.

"Great Breakfast"
Pat J, 05 Mars 2018

We stayed two nights to go skiing at Apex. Had a nice, clean room with two comfortable double beds. Was a very quiet room with a stove, microwave and toaster. WiFi was excellent (Shaw-Go-WiFi). TV reception was good as well. Breakfast was included and had just about everything you could possibly want - very, very, good. Pool/hot tub area was in a separate building requiring a walk across the courtyard from your room. We didn't take advantage of it but it looked very nice. Apex was a 45 min. drive over a twisty road so might not be for everyone. However, if you don't mind the drive it is a reasonable alternative to staying on the mountain and handy to city amenities. Would definitely stay here again.

"Going to the Scotties"
Gordon F, 10 Février 2018

We booked this hotel 6 months in advance as we were attending the Scotties Women's curling championship and wanted a place that was pet friendly. Overall the experience was good but the initial check in was not. Our room was ready and we had advised the hotel via phone we were bringing a dog. The large sign out front says Pet Friendly. We went in to register bringing along our miniature schnauzer on a leash. The first curt comment we heard was "Dogs are not allowed in the lobby", not a pleasant start. We have traveled for 10 years with a pet and stay at various Best Westerns a dozen times a year and have never been greeted like this. How are you supposed to know this rule without first checking in? After this unpleasant start all went well. The room was fine and clean. The other staff were pleasant. The breakfast was good with plenty of variety. The hotel is older and you can hear the people above you walking around but it was not unpleasant.

"As expected"
marysF5811GQ, 09 Février 2018

Units are clean and nice. Good Space in queen bed unit. Like bathroom being away from bed area. Noise does travel from below. (Some guest when out side are noise. Staff did deal with it very wel) Staff are excellent.

"Vic"
R4699VWvictorl, 06 Février 2018

The room could stand a good cleaning. Very noisy, The room we were given was a part of adjoining rooms,all movements, conversation could be heard from the next room, Heat setting did not reflect the actual temperature in the room.bed gave me a sore back. We have stayed at Best Western many times over the years so this is a comparison to other BW Inns .

"Dog Friendly but bring your Checkbook!"
Ken J, 04 Février 2018

Booked a two room suite for 9 days, through Best Western online . Indicated that I was bringing my dogs. When I arrived I was told the fee for dogs was $20/day/dog. At this rate I would expect consierge service for my dog...maybe frequent baths and pedicures.But alas that was not the case. I was warned that if my dogs were ever alone there would be an additional $75 charge for each and every occasion. I told the check in desk that an adult would be with the dogs 24/7....it had no affect on their rules. I believe this pet surcharge is excessive....I stayed at a Hilton Inn Edmonton and the fee was $50 for the entire length of stay. Needless to say I will never enter their lobby ever again.

"Very nice motel accommodation"
Andrew M, 29 Janvier 2018

This is a motel with all rooms accessible from the outside. The rooms were clean, comfortable and quiet. Staff were very friendly and helpful. The included breakfast was good, but one had to go outside to reach the dining room.

"Great friendly motel."
RonInKelowna, 28 Janvier 2018

Rally great, friendly staff. Very clean property. Room was small but recently upgraded. Really good value for the money. Breakfast was good and the breakfast room was spotless with fresh food. Would stay here again.

"Great Price with a Full Breakfast"
Bernie B, 26 Janvier 2018

I needed a place to rest for a couple nights but also at a great rate. I am really glad to have chosen the best western. Very friendly lobby staff.The hotel at this time of year was not too busy so very restful and the free full breakfast in the morning made each day start out just right with a big screen TV to catch up on the news from 7am-10am. We had a king sized bed nice clean linen sheets and lotsa pillows and a big screen TV. The fridge in the cupboard underneath nice and cold. I liked that the best-western is eco-friendly and check-in and check-out was very easy as you can do it online before you get there to make it faster. Free wifi very fast and many channels and movies to choose from. Walmart close by 2 min drive and close to Skaha lake. Definitely will suggest as a place to stay for a hotel in Penticton.

"Very clean, friendly staff good value"
236nelsonn, 21 Janvier 2018

This hotel has rooms which have been updated, and everything in and outside seems to be keep up. The free breakfast was convenient and the hotel is just minutes from shopping and restaurants and just a few minutes more to down town.

"A haven in the snow"
areekie6, 17 Janvier 2018

We stopped in Penticton because of snow. The woman at the desk was very pleasant and helpful—same with the one in the morning. The breakfast was very good. There were no near restaurants to walk to for dinner—we had had enough of driving.

"Great Breakfast"
Blaine B, 05 Janvier 2018

Waffle makers are excellent! Meat with breakfast changed during our stay so we were not bored. Attentive kitchen staff kept things stocked and clean. There is a pool / hot tub in a separate building. Was too cold (end of December) to walk outside to / from room and pool building. However, it looked nice...

"Great Hotel"
Maxine B, 05 Janvier 2018

This hotel has been around for awhile but the rooms have been updated and it has great amenities. The staff are great, very helpful. The location is a bit out of the way, if you have a car with you that is not a problem though and the bus does stop right outside. Breakfast was hot and plentiful. There are a couple of restaurants within walking distance.

"Another good stay."
jroses, 30 Décembre 2017

Need new pillows but other then that another good stay except for our disrespectfully neighbors (room 202)..If you happen to read this...you knew full well when we made eye contact that we could hear your vocal sex romp yet after your cigarette proceeded to go back in and make sure you were within ear shot for round 2..lol...probably left the curtains open on purpose too..Trashy behaviour to say the least and thankfully our grandchildren had left.Please people have some class and self respect when staying in hotels..

"Great stay for value"
Jeff P, 30 Décembre 2017

We found the rooms to be very clean, surprisingly large. Even though its a cool walk in the winter as the facility is separate from the rooms, the Pool was nice and hot tub clean & HOT ! Very nice Breakfast set up, lots of items to chose from.

"Amazing Value and Superb Staff"
Thebreezieone, 28 Décembre 2017

I never write reviews. However we have been at the BW Penticton for two nights, and have one more night left over the holiday break between Christmas and New Years. I can not say enough about the amazing staff at this location. The front desk team (Paige on nights, and I believe its Angela that's on days) have truly gone above and beyond to help ensure that our stay with our two children ages two and four has been far beyond our expectations. We were kindly given the Tower Suite, a two story two bathroom, full ktichenette suite which could not have been more ideal for us. The layout allows us to put the youngest down for a nap during the day while not having to be quiet. And at night both kids can go to bed while we enjoy adult time - almost unheard of in a tyical hotel style room. The onsite full breeakfast has also been fabulous. Cooked breakfast options and a full continental accompaniment means we start the day with full and happy bellies. The only downside is having to get fully dressed in winter gear to get to the pool. But when thats all you have on the agenda for the day - then its really not such a hardship! From the games and dvds for the kids, to the colouring printouts being delivered to our door, I truly can not say enogh good things about our stay. The beds are comfortable, and rooms clean, and the staff exceptional. We will definitly be back - the staff are amazing and deserve recognition!

"Over Night Stay"
Dave & Bill H, 12 Décembre 2017

Great hotel for a over night stay. Good location. Great service. Hotel was quiet. Price was reasonable. Rented the two bed room unit. Worked well for the four of us. Our journey took us to Summerland the next day. It was a short drive to our destination. We would stay again. Bill

"Better than expected"
milan_kubik, 04 Décembre 2017

Great place to stay, clean rooms, comfortable beds, indoor and outdoor pools. a very good breakfast buffet with quality food choices, located close to the lake. Staff was very friendly and no hassle check in or out.

"Good Value for the City"
884smr, 30 Novembre 2017

A bit tucked away, this hotel is definitely great value for the location. The full breakfast also adds exceptional value, as most hotels in this city do not offer breakfast. Comy beds, clean rooms if a bit dated, and friendly staff make this a great choice.

"Great Place to Stay!"
Debra K, 29 Novembre 2017

The staff were very friendly and helpful, made you feel welcome. Our room was very clean and comfortable. They have done some upgrading to the rooms and it felt very modern. The Complimentary Breakfast was amazing and very well presented and the staff were very diligent in keeping the area clean and well stocked.

"Convenient and Clean"
erinbZ7123EH, 25 Novembre 2017

Front desk help was super friendly and personable and helpful. My flight was delayed to the extreme and ended up Needing to check in a day late- they were very understanding and credited me the majority of my room charges for the next day's stay.

"Enjoyed the stay"
Z8708DKlarryb, 20 Novembre 2017

Courteous & friendly staff, clean room, comfortable bed, and excellent breakfast selection. My wife and I would stay again. The only thing we would change is the room that we stayed in because in #226 when it's a bit windy from the south it does whistle quite a bit as it comes through the outside corridor/entry area.

"Older But Still Good"
Ted U, 12 Novembre 2017

An older BW and some upgrades would be nice. It was clean and the bed was compfy and everything was clean. I found the bathroom in need of some upgrades. The jacuzzi tub didn't work all that well. The breakfast was the normal one you get at a BW. It was just fine. The staff were friendly. In all, it was a good stay.

"Good property, in a quiet location"
Wonderland844, 11 Novembre 2017

This hotel was one of the better properties that I had stayed at during my travels to Penticton. Clean, good value, good breakfast and nice staff. Also, it is pet friendly. Most Best Westerns are not pet friendly.

"Nice service and rooms and with a nice breakfast offered"
Nolpreen, 06 Novembre 2017

Another nice stay here. Comfortable room and with a nice breakfast offered. The hot tub and pool area I like as well. Our check in was spot on excellent and was able to check in an hr earlier than normal. Thanks.

"Best breakfast on the road-exceeding most other hotels."
Brian H, 04 Novembre 2017

This modest, clean and friendly lodging was a nice stop along the way. Nobody does breakfast better! Sadly, the queen bed was too soft, and the room rather tiny. Our request for an upgrade would only be accommodated if we were willing to pay more.

"Fun Work Trip"
Gabrielle K, 03 Novembre 2017

We stayed for 3 nights last week. Staff were friendly and knowledgeable. Our room was on the main floor. Hotel is quite older and out dated. But our room was clean. Bed was soo comfy.. we weren't expecting that! It was close to an awesome pub and in a great central area. WIFI worked well. Continental breakfast each morning was awesome! We loved the waffle station. We would stay here again.

"Good place to stay"
Reza Z, 03 Novembre 2017

It is clean and the staff are friendly. The price is a bit high and space is smaller than what I expected. overal experience was good except for that two points.I would recommend this place if the price would adjust to the size and quality of the rooms.

"The stay was great accept for the bed"
TammyDoug, 02 Novembre 2017

We were stay two nights for a business engagement and found the staff very professional, helpful, and friendly.We would stay there again if we knew they had new beds.The location was great and convenient to the city,Our free breakfast was great to.

"My hotel in the Okanagan region."
jurgb2016, 30 Octobre 2017

This hotel is definitiv my hotel in the region. Quiet, comfortsable, clean, easy going, friendly, super for families too. Very nice playground free of any traffic and very good situated for lakes and the Naramata. AND very affordable!

"Best Western, Penticton"
Nedra L, 30 Octobre 2017

Being here for a conference, the internet connection and ability to work was next to impossible. Again, charging my card for an extra $100 in addition to the total amount for the stay already been charged for was frankly inefficient on the part of the hotel.

"GREAT STAY, GREAT LOCATION"
HOGG00007, 29 Octobre 2017

This BEST WESTERN has the perfect location when visiting the OKANAGAN valley. It is a short drive to osoyoos to the south and a nice drive to kelowna to the north. The rooms are nice and clean and spacious, and some even have a kitchette, likes ours, which is nice to be able to cook ones fresh veggies and fruit, one just bought at one of the many fruit and vegetable stands. Staff are all very friendly and helpful. The ladies at the breakfast area always kept the breakfast items well stocked, even have local variety of fruit every day. The only negative is that the breakfast area is upstairs, with no elevator. The grounds are very well maintained. The outdoor pool, BBQ area, picnic tables, play structure in great shape. Even have an in door pool and hot tub. When ever we will go back to the OKANAGAN VALLEY we will definitely go here again. GREAT JOB BW

"Excellent stay"
timothyw889, 28 Octobre 2017

We stayed the night, while we really only needed a bed, my wife and I were given a nice suite. A great hot breakfast and cheerful staff to see us on our way. While our stay was short , the pleasant feeling lasted on our trip.

"Our stay at Best Western"
ronkY4140ZB, 23 Octobre 2017

The experience was wonderful, the rooms were lovely and clean. The staff were great and the breakfast was beyond our expectations, so thank you very much...from a very satisfied customer,,,we will be back for sure.

"EXCELLENT OVERNIGHT STAY"
TwigDi, 21 Octobre 2017

This was probably the best stay during our recent road trip. The room was very clean, quiet and comfortable, and because of an upgrade, it was a King bed room with a kitchenette. From the time we arrived until we left, the staff was very efficient and attentive - and they even followed up with us via e-mail after we had left. The grounds were well maintained and pleasant. The amenities - including WIFI, as well as the indoor pool - were very good, and the complimentary breakfast was superb (probably the best hot, complimentary breakfast we have experienced). There was a wide variety of selections for breakfast, including omelets, ham, etc., that were well presented and kept fresh and renewed by an attendant.

"Older hotel with potential "
John G, 20 Octobre 2017

My wife and my mother went out to the Okanagan to visit family. It was very easy to find, lots of parking. The grounds were already packed away for fall, but looked like it would have been very nice during the summer months.. it had an indoor pool, outdoor pool, and beautiful grounds to relax. The hotel itself was an older building, the decor was old, and could use some modern upgrades... the beds were alright, rooms were not overly large. Everything was average nothing special at all. The breakfast was very good, lots to choose from. The customer service was amazing.

"Excellent place to stay"
Hazel P, 16 Octobre 2017

Stayed for 6 nights during which the staff were very friendly and helpful. The facilities Clean and comfortable facilities. Although dinner not available it is not too much of a problem as there are plenty of places within Penticton

"Clean, comfy and great breakfast!"
JLSalter, 16 Octobre 2017

Hubby and I love staying here because the rooms are comfortable, clean and the hot breakfast can't be beat! The staff is always friendly and helpful, and the location is perfect for our needs. We keep coming back.

"More than adequate"
larryandida, 15 Octobre 2017

We recently stayed at this Bestwestern in Penticton during the Thanksgiving weekend and must say the motel was very busy.Reception was very prompt and professional and we felt welcomed. The room was exactly as advertised and very comfortable during our four day stay and was clean and in good condition. The breakfast selections were more than I anticipated and included mini-omelettes and sausages as well as a waffle maker, cereal,toast,bagels and a good selection of morning pastries.The fresh coffee was terrific and the offering of fresh Okanogan fruit was impressive. The breakfast area was very busy with all sorts of travellers,but the seating seemed adequate and the room was flawlessly clean due to the fine efforts of the staff! Good to see Bestwestern's new and better attitude toward providing the traveller a good hot breakfast in the morning rather than the stale and minimum offerings of the past! I have used this chain for many years and will spend 31 days in Palm Desert in November because of the extraordinary breakfasts they offer and the terrific rates they offer for this period of time! The staff are all so friendly and welcoming that we have returned five years of the last six! Look to this facility as a model for the rest and you will never suffer for customers!

"Breakfast"
SBW61, 07 Octobre 2017

The room was clean and quiet. It is an Inn so all the rooms are outside. The night clerk Paige was very friendly. The "Hot" Breakfast was not hot, there was no microwave to warm things up. The self serve waffles were the only thing hot, the toppings were not labeled

"Great breakfast!"
Linda T, 04 Octobre 2017

Spent 2 nights after arriving in from long flights from overseas. Check-in staff was very nice and helpful and provided a goodie-bag with water and granola bars after I said I was too tired to find a restaurant. The bed was very comfortable and the internet and tv service was very good. Bathroom floor was not very clean though and the carpet could use a shampooing. The closet door was falling off it's hinges. The breakfast was really amazing - hot waffles with berry compote, syrup and whipped cream, scrambled eggs, ham, sausage, cereals, fruit, cinnamon buns etc.etc. Really fresh and delicious served in a clean and comfortable breakfast room. Seriously, if the rooms were given a better cleaning and a bit of maintenance done this place would really be a gem considering the friendly service, good location and great breakfast.

"Best stay"
861arts, 04 Octobre 2017

The staff at this hotel make you that you are family. They will go out of their way to make you at home away from home. The cleaning staff make sure the room is clean. The breakfast is hot and a great variety.

"Visit friends"
Iren S, 02 Octobre 2017

Good experience at front desk great staff Great breakfast enjoyed it Older hotel very clean But needs renovations needs new beds and furniture totally update Great location close to the wineries and restaurants

"Ok But......privacy and decor"
856elieenh, 02 Octobre 2017

I never book with this hotel chain without thinking it is just a basic accommodation, clean, comfortable and secure. This hotel is clean but a little shabby - like a small resort motel when people spend most of their time on the beach and just sleep in their room. My main complaint is that Room 99 has a large window that is directly looking into the same floor lobby - like within six feet or so of where people walk and the window covering was some shabby, decades old vertical blinds. There was also some concern about the shoddy lock on the bathroom window and the same vertical blinds on the opposite window which looked out on to a common area courtyard. This would have all been uncomfortable etc. other than the price was exorbitant for the room to begin with. I was travelling by myself and felt a little nervous but it was so late when I discovered the stupid lobby window that I decided to tough it out in silence. I wish now I would have complained then and demanded my money back so I could have driven home that night rather than waste my $200. My mistake! Next time I will be more cautious about booking with Best Western and treat them like I do most cheaper hotels - check the room before I agree to the price and accept the deal. Disappointed in this hotel and the chain if this is the standards they accept,.

"A fine place to relax"
Other_Canadians, 01 Octobre 2017

The Inn has lovely outside green space on Skaha Lake. The welcome was charming. The breakfast served everything one could possible want. I recommend having dinner at Theos - a fine Greek restaurant nearby .

"great location "
507kennetht, 28 Septembre 2017

not far from downtown, just a short drive to the wineries, restaurants and shops. Very friendly staffs, the breakfast items are decent and the staffs are very attentive, will stay here again if coming this way

"Perfect"
worldtraveller092, 28 Septembre 2017

Everything was as expected and the front desk staff were so friendly. Special thanks to our housekeeping lady Sarah who helped me search for my husbands iPod that he had mislaid (was found under the seat in the car) Breakfast was adequate and the apples in the reception area were superb. Will stay here again when visiting family in care home in Penticton

"Comfortable, clean with very friendly staff"
Goingplaces2705, 26 Septembre 2017

Right from the moment of our check in we felt very welcome here. The staff were very friendly and interested in us....we even had a complimentary bottle of local wine sent to our room.The hotel had all the facilities we needed and was spotlessly clean.Staff assisted us with booking wine tours. The breakfast was different each morning and was a good start to the day. We thought it was execellent value, best we have had on our trip to Canada.

"Family Fun Hotel"
Michael B, 25 Septembre 2017

Was here on business, i normally stay in Kelowna or Osoyoos. However, great layout with outdoor pool, play ground, picnic and barbecue area. Perfect for family vacation get away. 7 min walk to beach on Skaha Lake.

"Clean, Friendly but pricey by comparison"
Frireland2010, 25 Septembre 2017

Very friendly staff upon check in but didn't get the Best Western "Elite" treatment I've received at other BW hotels. Was too tired to worry about it though. Overall room was clean, but shower leaked despite efforts to contain the water. Bed was comfortable and served its purpose for a night's sleep en route to wine country. Breakfast was ok and breakfast staff very pleasant. Likely look at other hotel options in the area next time.

"Hotel Review"
C1691LQbrianm, 18 Septembre 2017

This is a good basic hotel some paint is necessary on the outside and the rug in the room needs to be changed but all was acceptable and comfortable. Friendly service at the front desk as one might expect. Breakfast was excellent. No complaints.

"old and over-priced"
Greg L, 17 Septembre 2017

First, the good part: friendly staff, a decent breakfast, and a separate thermostat in the bathroom. Now for the bad stuff...A really old hotel with relatively small rooms. No elevator and the breakfast room on the 2nd floor and no handicap-accessible rooms -- all bad for the elderly people in our group. No electrical outlet by the work table. Curtains that don't fully close. Very noisy pipes. Shower curtains that don't properly prevent water from splashing on the floor (with the resultant mold on the floor).

"Get away in Penticton"
leoh802, 16 Septembre 2017

Best Western is a user friendly hotel, provides an excellent breakfast - a caring staff. It is located in a good area for everything, walking, shopping etc. The staff are informative and friendly. The rooms are well maintained.

"The place to stay in Penticton"
BigDretired, 16 Septembre 2017

Having just finished our group bike ride of the Kettle Valley Railroad, we have stayed at the Best Western in Penticton many times. This hotel is conveniently located to suit our needs. Good amenities and a very good continental breakfast.

"Staycation"
Holly H, 15 Septembre 2017

We had a really cute little room with two separate bedrooms,or sleeping areas.This was a family trip,before school started up again.The outdoor pool was really handy,as well as the indoor pool and hot tub was as well.The continental breakfast was fantastic.we made our own waffles,as well as they had scrambled eggs, boiled eggs, french toast ,muffins, sausage and more.we really enjoyed our stay here and would go again.they had nice sitting areas outside as well as a bbq area

"Great for families"
samanthawE1072AO, 11 Septembre 2017

Great for families, lots of outdoor space, indoor and outdoor pool, sandbox and more. Close to a groceries and a walk to the beach. Double room suites with kitchenettes are perfect for travelling with young children. The included breakfast onsite is a nice feature too!

"good"
862katherynd, 11 Septembre 2017

really enjoyed my stay..staff friendly and helpful,,clean room comfortable bed breakfast excellent would most definitely recommend to family and friends everything was great other than the smoke which couldnt be helped

"summer vacation"
U4334MWruths, 05 Septembre 2017

very nice beach resort..had a wonderful experience..beautiful common courtyard...loved the outdoor and indoor pool and hot tub and BBQ pit. very family oriented..nice breakfast included and relaxing atmosphere..outside patio door on ground level

"Poor maintenance of pool area and A/C units in rooms"
Typh00n, 03 Septembre 2017

Stayed here with another couple while our hubby's biked the Kettle Valley Trail. Hotel has large play area for kids, and both indoor and outdoor pools. But pool maintenance needs more attention; the tiles on the inside edges of the outdoor pool were filthy. Our room was adequate and looked clean, but there was a funny smell coming from the air-conditioning unit. We assumed it needed cleaning, but it appeared to be working OK. However, our friends unit suddenly began to make an extremely loud noise at 4 am, so they had to quickly get out of bed and turn it off. The next morning they took the cover off to see what had caused the problem, and it was absolutely THICK with dirt and dust. Clearly the routine maintenance on the AC units is sorely lacking. My friends told the front desk about the problem, and the fact that they'd had a disturbed sleep, and had been unable to go back to sleep after the incident due to the room becoming unbearably hot. But, although the front desk clerk apologized, they were not offered any kind of a discount on a future reservation or anything by way of compensation. Which was very poor customer service, as my friends are regular BW customers, who had paid $200 for this particular one night stay. To make matters worse, when my friend went to use the hair dryer BW had placed in the room, it didn't work. I had to lend her the one from my room. To this hotels credit the complimentary breakfast is one of the best I've had in any BW hotel. But the overall maintenance of the place needs some serious attention.

"Not really handicap accessible"
P505BPsteveng, 02 Septembre 2017

Note if you are handicapped the breakfast is served on the 2nd floor and there is no elevator. The staff is very understanding but that will not feed you. Also they do not have handicapped rooms so if you need a roll-in shower you are out of luck. Other than that it is a nice clean well accommodated facility.

"Great stay"
jeffo65, 26 Août 2017

Great room, continental breakfast was one of the nicest I have had. The indoor and outdoor pools were fantastic and the fact that there were outdoor movies for the kids in the evenings was one of the coolest ideas ever.

"One of the Best in Penticton"
deborahbN3822SE, 23 Août 2017

Very friendly, informative staff.Wonderful daily breakfast, Lovely outdoor, and indoor pools. Clean spacious rooms and a very central location set between two spectacular lakes in the heart of wine country.Great for families with a safe courtyard and playground.

"Clean and comfortable"
Shirley-AndyB, 21 Août 2017

Stayed here for one night - it was clean and comfortable if a little pricey for what it was - i.e. a bit dated. There were lots of very noisy kids around during the daytime. Breakfast was included but it's a bit basic, although there were fresh local peaches which were excellent.

"Nice clean room + great breakfast included"
Norm P, 21 Août 2017

We've stayed at this BW for 5 years now. It's always clean, the people are great and the included breakfast is outstanding. Both pools + hot tub are well maintained. It's a short walk to the beach and the ice cream shop!

"excellent"
Lynn B, 19 Août 2017

family friendly, excellent grounds of family fun, best breakfast and the bed was comfortable. Check in was very informative, and later helped me make reservations for our next hotel in our trip Lots of information about Penticton and at checkout advised us on some of the local attractions.

"A community feeling- Best Hotel in the Valley for Family orientated groups"
steve c, 17 Août 2017

For our family we have been coming to this hotel for well over 20 years. Every year we come the same two weeks and during that time we have built bonds with other similar hotel guests and families. We may only see these other families once a year but the memories of our two weeks together have created friendships that will last a lifetime. Our kids have grown up with not only other children at the hotel but also with the hotel staff. This hotel is one of the best in the valley at truly appreciating the core values of what it means to be a family. The movies in the court yard at night, the children's inflatables piled nicely in the court yard from hotel guests, the comradery built around the BBQ pits, and at least during our stay the S'mores that are prepared for the entire hotel by my family creates memories that will last across generations. With both indoor and outdoor pools the weather is never an issue. The centralized court yard encourages interaction between guests and sure some games of hearts, crib or even glow in the dark Bocce Ball can get a little loud with excitement, the respect for other guests as well as the bylaws for noise are first and foremost in everyone's mind. If you are looking for a hotel that embraces what it means to be on vacation and the key attributes of spending time with loved ones, creating memories that will last a lifetime and developing friendships that will grow throughout the years this hotel is for you. Kelly, Jamie and the entire staff work hard and tirelessly to make sure that every aspect of the resort is perfect and up to the great standards of the Best Western reputation. The only suggestion to improve the experience is to create a dedicated smoking area so that those who wish to indulge in a smoke can do so away from the kids and families who are smoke free.

"Nice hotel"
fidget666, 15 Août 2017

The indoor/outdoor pools are nice and they have a great family area outside for kids and to grill. Rooms are clean and the breakfast is really good. My family has been staying here every summer for years and we love it here!

"Excellent Beach hotel for Families"
Mary K, 09 Août 2017

The amenities, staff and proximity to the beach make this an ideal beach vacation hotel- two pools, outdoor movies shown nightly, quality breakfast and every staff member positive and helpful. Amazing.

"Nice place, shame about the lack of control of other guests"
ffBri, 09 Août 2017

Our stay at this property combined good factors and bad factors. In the plus column were the rooms, which were adequate, and the option to use the tables outside our room to enjoy our evening meal and interact with other guests. In the negative column was the incredible noise of fellow guests sitting outside our room and conducting conversations at full volume right up to (and after) 1.30am each night!! When we contacted Reception we were told that management was obliged to observe the local bylaws which permitted loud noise until 11pm! What a copout!! What provider of accommodation chooses to hide behind local bylaws at the expense of their other guests? When 11pm came and the noise continued unabated, we rang Reception again and were told they would "see what they could do"!! Apparently there was little they could do, as the noise continued for a further 2-3 hours. This could have been a great stay, if only the management recognised that the needs of the majority should prevail over the needs of a noisy minority. We will never stay here again!!

"Wasn't happy with room service. Very sad and disappointing"
nevadap2017, 08 Août 2017

Room service needs to be done everyday. Not once did I have my sheets changed not my room serviced. Not only that the manager has not yet called me to resolve this issue. I am still waiting on a call from the manager.

"Center of summer fun"
795mariss, 08 Août 2017

Resort is central locationed to the Okanagan Valley, and the 2 lakes at Penticton. Also well located for winery visits, especially the Narramata Bench. Lots for kids to do on-site and a reasonable sized pool, and adjacent BBQs.

"room not available at check in dirty sheets & bra on floor"
Randell C, 07 Août 2017

Room was not available at check in - had reservations confirmed when putting children to bed on pull out sofa - discovered the sheets had not been changed from previous occupants - had to call to front desk to have clean sheets delivered and had to make up bed discovered a bra under the front edge of the pull out sofa in the morning after the children had slept on sofa overnight room had definitely not been clean as thoroughly as we expect when staying at a Best Western location - very disappointed in addition, people in units close by let their dogs out early in the morning and the dogs then barked and whined for half hour until their owners finally let them back in

"Awesome experience"
arunasingh67, 01 Août 2017

The hotel was amazing. Awesome breakfast, awesome staff members. Kelly and Jamie welcomed us very well! No problems at the time of check in the hotel Details were provided so well there was no confusion one bit! Pool and hot tub was amazing! Rooms, outdoors and restaurant so clean! Love this property! Keep up the fantastic work! Definitely will return. Thank you for taking care of us.

"Disappointing"
Willie D, 01 Août 2017

We spent a week at the Best Western Inn at Penticton. Location and amenities great. Room service didn't happen. But the real issue is the noise. There are no longer any rules in place. Children with huge lake size floaties, large groups commandeering tables and sitting out till 1:00 a.m. while the children ran up and down the stairs and around the complex. It is still a lovely facility and our room service was discussed however it would be nice to put a few limits on a few people who take advantage.

"Needs a complete overhaul"
Ernst R, 30 Juillet 2017

Old Old Old Needs a complete overhaul. Who ever did the last little renovations should have been fired, they have no clue about quality construction Not a good value for the money. $250 a night its a complete rip off. For the money spent, please use it to fix up this run down Motel....

"Always a fun stay! "
Leah C, 30 Juillet 2017

Our stay: July 24th to July 29th, 2017. This hotel is a favorite of ours and has been for many years. We won't stay anywhere else! The staff are amazingly friendly to us and our kids from the moment we check in, to all the little in between requests until checkout. The hotel has two pools.. indoor and outdoor which are both clean and enjoyable, the courtyard space is beautifully kept, spacious, and a great space for the kids to play or to sit and relax. Lots of tables and chairs. The complimentary breakfast.. what can I say??! This isn't your average free hotel breakkie with toast and cereal. They go all out here.. eggs, hash browns, sausages, cereals, yogurt, breads, bagels, baked goods, waffles, juice, coffee.. its amazing and the staff keep it well stocked the entire duration of their breakfast hours and always with a smile on their faces. The kids loved the little details of this hotel from fun munchies in the hotel lobby throughout the day and the outdoor movies in the courtyard every evening. My only perhaps negative comment for this hotel is it is a little older and could use some fix ups on the outside but by no means did this effect our stay nor did it take away from the enjoyment. The rooms are clean, our a/c was in good working order and the maid service was great!! This hotel books up quickly in the summers so highly recommend you book as early as they will let you. But it does not surprise me they fill up quickly. Awesome hotel run by amazing staff!

"Room very poor and expensive, breakfast, outdoor facilies very good"
Mette L, 30 Juillet 2017

Our family of 4 just stayed 3 nights in BW in Penticton. As the reviews had been pretty good and we had booked the suite 2 to over cad 300/night I had expected much more and was in tears when I saw the room. The old and spotted carpet, the very old sofa (really did not want to sit on it), the extremely faded decor, the useless cheap mirror sliding doors on wardrope making it impossible to use or put a suitcase in it, 2 extremely small rooms with no space for even just 1 suitcase, old table and chairs. Bathroom very small but ok. However, what was good was the fridge, swimmingpool (though new cushions for lounge chairs needed), the bbq grill, multiple tables and chairs outside, the other lovely guests, very nice breakfast, walking distance to lake Skaha. Do not expect to get the membership discount that Best Western advertise in their tv adds at the moment on this hotel. We were not given any explanation on why. Really BW - we had expected more.

"Great sleep in a quiet setting"
johnmQ4443SR, 27 Juillet 2017

After a couple of weeks of travelling, checked in late and were well received. Enjoyed the best sleep of our trip. Hotel i solder but has been well updated and rooms were very nice. A great choice away from the beach.

"Two thumbs up for the front desk staff"
Kayla K, 22 Juillet 2017

I was scheduled to stay here Friday night (July 21st) but ended up checking out 3 hours after arriving due to flight changes. The lovely lady (Laura? Lauren? don't remember sorry!) was so amazing. So positive, efficient, friendly, energetic. She was so awesome she deserved a shoutout. I wish every person I met in a customer service role was as awesome as her! Thanks for making my short stay memorable :)

"Nice stay"
NGolamco, 19 Juillet 2017

We stayed here for 5 nights in July. We had a kitchen room. It had a queen bed and a pull out couch, full kitchen (no oven) and table and chairs. The room was pretty small but functional, it could have been a bit cleaner. The bed was comfortable but the sofa bed was not, but our daughter didn't seem to mind. We had our baby with us as well and they do not provide playpens which is very inconvenient and after traveling with our babies so much I can't believe they don't as every other hotel I've stayed at does (including the best western in Kelowna)! We borrowed one from family so we made due. The pool area was nice, they have an outdoor one with loungers, and an indoor pool and hot tub. They have a nice green space which all of the rooms face towards. They had a sandbox full of sand toys which our kids loved as well. They have BBQs, many tables and chairs to use too which is really nice. There is a bit of playground equipment as well. Our toddlers enjoyed the outdoor space and so did we, we could relax and they could run around and play in a safe area. They offer a free hot breakfast which was great! They have waffle stations with many toppings, bacon or sausage, eggs and omelettes, juices, coffee/tea, water, cereals/oatmeal, pastries, muffins and cinnamon buns, yogurt, breads and French toast for toasting, and a variety of fruit. They switch up a few thugs each day but even after 5 days we were still happy. They keep it fresh as well. Definitely a perk of this hotel. They have highchairs to use there too so that was great for our baby. The hotel itself is a motel style (which is fine) but it is a bit dated. Some days the house keeping was much better than other so I guess it depends on who was cleaning. But overall it was a good stay and we would recommend it!

"Great family hotel"
James D, 19 Juillet 2017

Awesome hotel for families. My kids love coming to this hotel as there is so much for them to do. Best hotel for kids I have seen in a long time. From pools, hot tubs, play equipment and movies. This hotel knows what kids want.

"Great place to stay"
pamelar884, 17 Juillet 2017

all the amenities you need, clean, included breakfast and an indoor pool, outdoor pool and hot tub. We stay here every time we come to Penticton. We don't have kids but it seems there are a lot of things to do for children including an outdoor movie. Despite the large volume of visitors it was very quite at night.

"Nice Hotel but dated"
Jeff H, 14 Juillet 2017

This property is very family friendly but yet it is some what dated and in need of a good painting. Did enjoy the Tower Suite lots of room. The complimentary breakfast was good and we enjoyed the pool.

"Comfortable old style BW with a lot of space and facilities"
NormBC, 14 Juillet 2017

This BW has been around for quite a while. In this case, this is a good thing. It means that rooms are spacious, and so are the public areas. The latter include a very large interior courtyard, pool, etc. Overall, this place has been well maintained also, and there have been significant room upgrades over the years. Included breakfasts are OK, too. Overall: reliable and good value.

"Outside Pool, Shaded Sitting Areas, BBQ, and Breakfast"
jamiepP6759TB, 13 Juillet 2017

The Good: Outside Pool, Shaded Sitting Areas, BBQ (Propoane and Briquette), Breakfast, DIY Guest Laundry, Kitchenette Suite The Bad: Poor Maintenance. Kitchen cupboard panel fell on my foot, dining table fell apart as broken, stairway railing broke while my toddler was using. Requested some repairs and completed on "as requested" basis but this place needs a maintenance overhaul.

"Restful Comfort!"
kerryr332, 13 Juillet 2017

I continue to return to this Best Western in Penticton for its warm hospitality, modern and clean rooms, delightful and refreshing grounds (with swimming pools), and outstanding breakfast. The staff is welcoming and the location is perfect ~ not too far from Skaha Lake with beach and lakeside walking paths.

"Nice Family Inn"
MrLee73, 11 Juillet 2017

We stayed 3 nights at the Best Western during very hot weather so we were thankful for the air conditioning which was easy to control. Th rooms surround a very large courtyard which has a pool, a BBQ area and various tables, chairs and play equipment. There were always people out in this area as there were some nice shady trees so one could sit and chat while the kids were busy. There were a number of larger groups and multigenerational families so it's a great place for an extended family vacation. There is also an indoor pool available. The breakfast area and food are among the best we have seen. There were three attendants working each morning, and that makes a difference. The hot offerings were not kept really hot, but that was to be expected. Their general coffee is not so good, but they offer a Keurig next to it for better coffee (and there's one in the room). Outdoor veranda seating is also available. The room we had was large and comfortable although it could use a nice comfy chair to sit in. We were on the lower floor so it felt a little awkward to have people sitting outside our sliding glass door in the courtyard. A sheer curtain helps some. The bathroom had a jetted tub which we didn't try. For some reason the countertops were lower than usual. One other minor complaint was the small fridge didn't seem all that cold. The beach/park is a few blocks away so you can enjoy the beach or the swimming pool at the hotel. The choice is yours. I would not hesitate to stay here again

"Not recommended at all!"
dissapointed458, 11 Juillet 2017

Not worth the money at all. Don't stay at this Hotel!!! Lots of smoking going on outside of the rooms, near the guest-room windows and the air conditioniners. The customer service is terrible, specially the check-out one, the is an older lady with a horrible attitude. They don't have extra blankets for the night. The Hotel is noisy and the yard is really crowded, with only a few picnic tables.

"Mixed experience"
Mike T, 11 Juillet 2017

This is an older property and this year for the Granfondo Axel Merckx we booked a suite to share with my wife, sister and brother in law and their daughter. This hotel was not our first choice, having stayed there before, but it was the only one that could take a party of five when we booked in December. Staff are very good but the place is showing its age: the hairdryer in Rm. 215 tripped the circuit breaker every time it was used, the headboard in the secondary bedroom fell off the wall and guillotined the electrical cords plugged into the wall below it, creating an almighty spark, destroying the outlet and tripping the circuit breaker. The tub in the main bathroom did not drain properly and the room decor was up-to-date for 1978. The layers of paint on the chrome of the bathroom paper holder tells the tale. I think a major renovation is required to keep this place up to BW Plus standards. The breakfasts were good and overall the grounds are pleasant. Some long-deferred renovations and maintenance should be done soon though.

"Not good value for the money"
FreeportSnowbird, 01 Juillet 2017

Room was small, bed too soft. Breakfast was very good, especially the cinnamon buns and the waffles with berries and whipping cream. Courtyard is very attractive with the pool and old trees. Room was at the back, so quiet. Ask for second floor -- no people above.

"Enjoyable stay"
pambenson, 01 Juillet 2017

A good place to stay for a short stop or holiday time. Lovely outdoor area and amenities. Great breakfast choices. Very clean rooms and appreciated frig, coffee machine and ironing board and iron . Will stay here again.

"Great for families"
757janicer, 30 Juin 2017

Several family members stayed here while attending a nearby wedding. Age ranges were 1 to 87 and there was something for everyone. Having the grass, tables, shade, pool, rooms close by and a good breakfast made for a great venue!

"Misrepresented room"
kbeuker2017, 27 Juin 2017

We attended a wedding in June 2017. When we contacted Best Western, we were told the room was a two bedroom with a kitchenette. This was not the case. It was a one bedroom with two queen beds and a pocket door between the beds. Anyone in the far bed would have to go through the other persons space to get outside the room. While this might be good for a family with children, it is not for adults. At no point in any phone conversation(and there were a few), did anyone say one room was inside the other. Had the inn been upfront, we would not have booked this particular room. All that being said, the staff was courteous and others in our party were happy with their rooms. Just be upfront with what you are offering.

"Penticton experience"
darlenec670, 27 Juin 2017

great staff and great location. went above and beyond helping out with my husband's requirements (medical). we were attending a car show provided water and hose to clean our cars. when in Penticton this is the hotel/motel we stay in just love it

"Penticton Best Western"
N5187EZjamese, 27 Juin 2017

We have stayed at this Hotel for years now during the Elvis Fest. It is the Best Hotel we have ever stayed in for the Penticton area. Nice Courtyard with grass instead on concrete. Excellent place to stay.

"A Good Stay At Best Western"
485daveu, 27 Juin 2017

Enjoyed my stay because of the good staff and amenities at the motel. Included breakfast was good, parking was safe, enjoyed the pool and our group enjoyed the grounds. Location was good with easy access to town.

"Mustang Car Club and Peach City Beach Cruise"
U4517VGgregb, 26 Juin 2017

Our group has stayed at this hotel for many years and each year we are welcomed and made to feel appreciated. This year we planned a BBQ for our club members on the hotel grounds and they surprised us with their contribution of salads and deserts! Totally unexpected....but, very much appreciated. We were also asked to display our cars in front of the hotel which was also unexpected and a pleasant surprise.

"dirty and noisy"
896duncanl, 20 Juin 2017

poorly maintained room and exterior. Very noisy hall ways outside! Building shakes from persons walking down the hall and smoking tables placed outside every room. Pool was dirty from the trees outside and not heated. Overall quite disappointing from the price charged.

"Best breakfast in town"
157merlem, 18 Juin 2017

Excellent facility with the best free breakfast in Penticton. Located close to Skaha Lake beach and park and within walking distance of shopping. Helpful, cheerful staff. Have been staying here monthly for the last 4 years and always enjoy the stay.

"Quick but enjoyable stay"
rosanneh783, 18 Juin 2017

We were in the area for a short time. But the room was clean and very comfortable. Staff was friendly and professional. Grounds were well kept even after wind storm and rainy weather. Breakfast was hot and you could make your our waffles.

"Our short stay in Penticton"
Carolyne S, 16 Juin 2017

The eggs were not hot. Coffee was very strong Staff were very friendly and professional. Over all we enjoyed our stay except for the fact that we could not see out of our window due to large (nice) tree and our room was very dark

"Excellent"
Swarna2010, 14 Juin 2017

Recently stayed here for 2 nites, its about 10 mins drive from the Greyhound bus stop, 5-7 mins walk from the Skaha Beach. Room was big, clean, bed was very comfortable. Front desk staff Jamie was very nice n kind, housekeeping was good. Breakfast was fantastic; all hot and well cooked. Highly recommended!

"Expensive for what it is"
hildurj2017, 12 Juin 2017

Two nights in a one bedroom suite. Compared to other establishments in the Okanagan, this was a poor value. Overdue for a renovation, bed was comfy though. Breakfast food could have been better quality. I have certain expectations when I pay $550 for two nights.

"Great Place"
Donna649, 10 Juin 2017

The staff was great, the room was very quiet, spotless, it was the Sedona suite, 108 it had 2 TV's full kitchen one queen bed.The grounds are very nice, you have a choice of places to sit out side, there are two pools, one indoors and one outside, the breakfast has a real good selection.

"Very affordable and great breakfasts"
Gardiner W, 09 Juin 2017

Rooms are a tad on the small side (which perhaps accounts for the very reasonable price) but scrupulously clean and beds very comfy. Jolly and very helpful reception staff. And breakfast marvelous (not the sometimes boring sausage patty but delicious sliced ham) and lots of fruit. And lovely outdoor eating area on the terrace. Grounds nicely landscaped as well.

"The first day of our road trip.We saw a deer walking down the sidewalk in front of the hotel."
judithr755, 08 Juin 2017

We had a very good stay.The hotel was appealing in the front with beautiful flowers.The lobby was clean and the staff was friendly and helpful.Our room was tidy and fresh.We loved that our back door accessed a large courtyard with huge shade trees and clean tables and chairs for everyones use.The breakfast was excellent and the ladies in charge; did a great job.We thoroughly enjoyed chatting with everyone.We would gladly recommend the Best Western in Penticton to others.

"No Sleep"
423robertaw, 07 Juin 2017

Dangerous noisy rooms no sleep stay somewhere else! Police kicking doors looking for criminals on one stay stuck in a room behind the lobby in the parking lot the next. Do yourself a favor and stay somewhere else when going to penticton

"Nice! Very Nice!"
hereandthere, 05 Juin 2017

We spent one night at the Best Western in Penticton and had a great experience. The weather had been rainy so it was a real pleasure to enjoy the swimming pool in the afternoon sun. Our room was situated behind a tree on the second floor which partially blocked the view but kept us cool without listening to the air conditioner. Nice bedding, a fabulous shower and well appointed amenities including a fridge - but the overall space was a little cramped. Loved the outside seating area at breakfast and the outstanding presentation of food choices. Would definitely stay here again.

"Great setup"
188wadeh, 05 Juin 2017

The rooms were very clean and tidy. Courtyard with the outdoor Bbq's were a great touch, patio chairs and tables for everyone in our group. we were able to sit outside and enjoy the afternoon while the kids played in the pools. Parking is very easy to get close to your rooms.

"Excellent service"
Q5093YZlisad, 02 Juin 2017

Staff were very friendly, accommodating and welcoming. A 2 bedroom suite was perfect. The best thing about BW hotels is that they don't control the room temp but allow you to adjust to how you sleep best which is so important as I travel for business all the time. Most hotels have a controlled low for sleeping which is ridiculous. Half the price of the other hotels as well.

"Not too impressed"
Eva T, 02 Juin 2017

First time I stayed here for business was woken up by police kicking in the doors on the rooms next to me at 1 in the morning thought I would give them another try will not do that again writing this at 2 am not sleeping again put in a room behind the lobby in the parking lot no view, traffic do not stay here if you value sleep and peac

"impressive"
Joanne B, 31 Mai 2017

stayed here for a week. We throughly enjoyed our stay and will come and stay again next time we are in Penticton. Close to everything .the staff from front desk to housekeeping, to breakfast room to maintenance were very very friendly and helpful. The courtyard was a fantastic place to relax when not on the go. Rooms were clean. Only 2 issue the blinds were too short and not wide enough so the light from outside our window shone in as well as sunlight and AC was beside 1 of the beds so that person would get cold at night

"Good value clean and hassle free."
Dirk R, 31 Mai 2017

My second trip in a couple of months. Upgraded to a more spacious room. Had everything you needed. Internet great air conditioning which in the summer is needed. The pool was small but great for kids. Lots of outdoor seating. Breakfast filled you up.

"Great Pool and Courtyard"
R Bruce E, 30 Mai 2017

From the check in to the check out the staff were friendly and helpful. The central courtyard is a green oasis and a wonderful place to relax. Lots of variety for the hot breakfast buffet and the kitchen staff went out of their way to make sure we got what we wanted

"1st trip to Canada"
davidhM9445FX, 30 Mai 2017

Receptionist makes you feel welcome, the staff are friendly, they are courteous. The bedroom was really comfortable even had a decent coffee machine with a choice of ordinary or decaffeinated and not instant coffee. breakfast selection, quality and presentation couldn't have asked for better.

"Great value and a nice atmosphere"
Vicky w, 25 Mai 2017

My husband and I stayed here for 2 nights over Victoria Day weekend. When we drove up to the hotel, it looked a bit dated on the outside and we were skeptical. However, our room was very modern and clean. The hotel grounds are great. There is an indoor and an outdoor pool with a playground for kids. There are tables and barbecues outside and a very comfortable courtyard. The breakfast was great as well. The bonus for us came when we had to check out early in the morning, prior to breakfast. They asked us if we wanted a breakfast to go. We were given a large bag that had a muffin, yogurt, hard boiled egg, fruit, a juice box and a bottle of water! What a nice touch. The only thing we didn't like was the window from our room looked directly at the next building and we couldn't open our curtains to get natural light (avoid room 224)

"Hotel room for one night"
wscobbie, 24 Mai 2017

We were so disappointed when we went to our room, we thought this 'hotel' was an ordinary hotel with ordinary rooms, but no, it was divided into suites. We are not computer friendl y people and the rate we were charged was astronomical, there was no room at all in the room, and where was the kitchen??? Also, the breakfast room was upstairs with no elevator for a handicapped person such as my wife. This was the most disappointing and closet sized room we've ever stayed in and will never be back again. William, Victoria, B.C.

"Excellent Value!"
Venbroo, 23 Mai 2017

Stayed for a week. Great location close to beach. Convenient to downtown and Naramata. Very friendly staff, clean rooms and great buffet breakfast. Highly recommend! Check out Il Vecchio next to Greyhound for excellent sandwich under $7 and Theo's for fabulous Greek food.

"Best Experience"
Kelly V, 23 Mai 2017

This was one of the best experiences we have had staying at a Best Western. The front desk ladies were extremely friendly and welcoming. The patio outside our room was a bonus and I haven't seen so many people enjoying the courtyard. Was very relaxing and enjoyable.

"Good value in a quiet setting"
Carol M, 21 Mai 2017

The staff of this Best Western is very helpful and friendly. Breakfast is always good. Rooms are comfortable, if sometimes a bit funky. Swimming pool and hot tub. Nicely tended gardens. I think it provides the best value in the area.

"Pleasant surprise"
Amanda N, 16 Mai 2017

This hotel was very economical and has beautiful grounds. The breakfast buffet was amazing as were the amenities. The staff here are super friendly and accommodating. Would love to go back with or family and enjoy the outdoor pool and BBQ area under the huge trees and even a sand box!

"Beautiful Property"
phyllis71344, 16 Mai 2017

This property is well kept & beautifully landscaped. There's a spacious area of lawn, picnic tables & playground equipment including a seasonal outdoor pool. The indoor pool is especially appreciated in the Winter months. Here the pool was a comfortable temperature, crystal clear & without any chlorine smell. Pool towels are provided in the rooms. There are many room configurations to choose from. Our room was a common 2 Queen beds 1 bathroom with tub & shower. There was also a bar fridge, Keurig coffee machine & a sliding glass door to a narrow outside walkway. Our room rate included a buffet breakfast in a lovely upstairs eating area. Food was varied & fresh, including watermelon, sausages, bagels, yogurt & much more. This is a very popular place to stay for families, conference goers, vacationers & work crews, so make your reservations well in advance.

"Don't be fooled by the "Best Western" this place is a dump!"
Jack D, 15 Mai 2017

This accommodation is anything but accommodating! My husband is a Best Western club rewards member so he is very familiar with the service and cleanliness standards of this hotel chain. We were heading up to Penticton with his 2 adult sons and families and another family member. My husband booked 2 rooms, through Tripadvisor, one regular room for son #1 and requested a suite for us, thinking it would be larger and we could use it for visiting. We were shocked to see our "suite" when we arrived. Extremely cramped, the sofa bed was thread bare and filthy, the bedroom had a double bed crammed into it with just a foot and half on either side of the bed and a small dresser with a TV on it which left no room to store our luggage. You could barely turn around in the bathroom. While all the rooms in this motel opened up on the pool courtyard, our view was of a rusty stair case, bike rack, recycle bin and garbage can. The suite looked nothing like the room rooms shown on the website. We called to complain about the room and all they asked if we wanted the sofa cleaned!? The sofa should be thrown out as it was beyond cleaning. We said "no we wanted to switch rooms". We were told they had no other suites available but after viewing our sons' rooms we found that they were in fact roomier than the " suite" and said we would be happy with a regular room. We did not even care about the difference in cost. They said they would call us an let us know when we could be switched. We left our suite, so as to leave it " unused" with the assumption we would be moving. By 9 PM we had not heard from the front desk so we ended up staying in the suite and tossed a blanket over the sofa bed so we would have somewhere to sit. We were paying more for our room than our sons' regular rooms. In the morning Son#1 called and said he had been rudely woken up by someone at the front desk insisting he had not paid for his room, however my husband had paid for both rooms on his credit card. When we checked with the desk they said they were unsure why the call was made. The next day we requested to be moved again. Another member of our party was vacating her suite which was double the size of ours and they again said they would check and call as when they could switch us. She was also paying less than us for a much larger suite. Again, no call back or effort to accommodate us. While complaining to son #2 about the lack of customer service at the front desk he mentioned that as he was trying to check in the clerk answered the phone 3 times and was checking availability for the parties on the phone instead of checking him in, keeping his wife and 2 kids waiting in the car for over 20 minutes. Son #1 had a spa tub in his room. His wife filled it to have a jet tub however when she turned on the jets brown chunks that they could only hope were just "dirt" came shooting out of the jets. Furthermore, when they were packing up to leave they found the previous guest's dirty underwear behind a chair. Very evident that the cleaning was below standards of a Best Western. Staff ,while seaming sympathetic to our complaints were just providing lip service and really did not care, leaving us feeling very frustrated and ripped off to say the least! This was off season so the place had vacancies. This motel is so mis-managed it is a joke. That Best Western lends its good name and reputation to this place is shocking.

"time to renovate"
O222DMkeiths, 08 Mai 2017

I would not recommend stay at this best western. they have to start fixing the place up . the light fixtures over the kitchen were dirty lense cover , the bath no slip mat was dirty . throw in the garbage ..there was a sign no smoking on the one door and the other door , I open into court yard and theres a chair and a ash tray...

"Family friendly vacation experience"
N1415SMkathyd, 07 Mai 2017

We stayed in a 1 bedroom suite with kitchenette which had doors to parking lot and inner courtyard with pool and playground. Great value for a very family friendly facility, a short walk from the beach.

"Okay but not great"
RuthVail, 06 Mai 2017

The room layout was incredibly awkward and the bathroom was a bit cramped we could hear a bunch of noise from neighbouring guests, but other than that it was very clean and not bad for a single night stay. The bed was fairly comfortable and the amenities were standard. There were a decent amount of options for breakfast but the restaurant was a bit small and the food area was crowded as well was the dining area.

"Amazing Hotel"
QueenAsheena S, 02 Mai 2017

We stayed here for 3 nights and the breakfast was amazing, Rooms were so neat and clean. The hotel was clean, the pool and hot tub was amazing. The parking spot was very convenient and easy. Everything was amazing. This is the best hotel I've ever stayed at. And definitely will return. And the hotel staff were amazing as well. Great service, very professional, Always smiling. Keep up the awesome work.

"A comfortable short break venue"
adrian m, 02 Mai 2017

The Best Western Inn at Penticton is of an older generation of motel style Inn but yet it retains a clean and friendly atmosphere that still works. The rooms are basic, not overly large, but certainly clean and the room staff work hard to keep them so. A well maintained Inn, perhaps showing its age a little but good value nevertheless. Breakfast is included and we learned quickly how to make our own waffles using the industrial sized machine - it was fun and with cereals, eggs, bacon or sausages, alongside pastries there was enough to set you up for the day. The Inn boasts a pool and rooms with kitchens for those that enjoy to self-cater. Our visit from the UK was to share my Aunt's 90th birthday and the Inn offered everything we needed to make our stay enjoyable. A return visit will certainly see us returning to the Inn, as our base for exploring the fantastic scenery of the Okanagan Valley and of course the welcoming wineries.

"Average stay, nothing special"
Marielle47, 26 Avril 2017

We were a little disappointed with our stay - the room was small and rather cramped. It was clean and the bed was comfortable. The price was reduced when we stayed, as the pool was out of commision, but at the normal price, it would have been overpriced for what we got. The breakfast was OK, but not many choices for healthy eating: too many sugary foods and bad coffee!

"If given the need, we will certainly look at staying here again"
AuroaB, 26 Avril 2017

Older but well maintained property. Large room area with king size bed. Bathroom a little tight but doable. Mini ants were crawling around the tiled floor the 2nd morning we were there. Told front desk about it when checked out and they said they would get maintenance on it right away. Since its a desert area not surprising there are insects of some kind.

"Wonderful Breakfast "
Priscilla T, 23 Avril 2017

We stayed here for 5 nights in the Kitchen suite. Having the Kitchen was very convenient and well stocked so we were able to cook great dinners. The pool and hot tub was nice but unfortunately it was closed for 3 of our 5 nights stay but we understand that maintenance had to be done. The rooms were very dated but on par with the price point of the hotel. The landscape and BBQ area was very tranquil we were able to BBQ one of our meals there too. We really enjoyed the complementary breakfast it was always delicious and we looked forward to the vast variety of choices every morning the best complementary breakfast we have ever had! The staff was also very friendly. We appreciate the well wishes we received after our Father in law who was with us had a heart attack on our third night there and he spent the rest of our trip in the Penticton Hospital. It was a convenient location for us to make trips to the hospital and back.

"Good stay at the inn"
laitres1, 10 Avril 2017

I was in Penticton for 4 nights for work reasons. I had stayed elsewhere in the city the previous two stays but found that hotel overpriced for what you got. Even with the restaurant that had just recently been renovated and re opened. The inn had great staff from checkin to checkout. The breakfast in the morning was very good with excellent selection. The hot tub worked great and was a nice way to warm up and to end the day. The room was bright and easy to work out of. The bed was very comfortable and the room was very clean. Only one issue was the television as i understand that they had just changed provider and the that part wasn't great. The building is not new by any means but the staff is working had to keep it nice. I would like to take my family there in the summer to stay as i think it's got a great location and lots to offer. Thank's for a great stay.

"WORST! Unexpected fees. Terrible Management. "
Glee4462, 08 Avril 2017

Booked for one rate got charged another. Had to contact the call Centre and speak with customer relations. They explained this particular charge is up to the manager. They contacted BW and managment told them nope the fee sticks. Even CR thought it was unfair and management was being unreasonable and ended up giving me BW credits to offset managements ridiculous fees. Would never recommend nor go back. Better to go to sandman or super 8.

"Warm welcome "
Kathy L, 06 Avril 2017

It was an overnight stop, and everything went smoothly. I asked for an extra blanket and received it with no problem. Quiet and clean room. Breakfast was free, however, I noted the use of plastic utensils and paper plates. Ugh...what about the land fill folks? Please rethink that area. Otherwise good.

"Worst check out ever"
Kristina B, 04 Avril 2017

Rooms were great, check in was great except they forgot to charge me for my dog(s) which had been verified was $20 per night but regardless of 2 dogs. As I paid with a cash deposit, the front desk girl didnt even ask me how my stay was before making sure to tell me they forgot to charge me for my 2 dogs which would be $40. She would not budge, regardless of how I had been told it would only be $20 and that they forgot. I would have been happy to pay the $20 but she proceeded to make me feel like there was no way ANYONE would have told me this as it was NOT true (even though I had called in to book the week before and was told then aswell that it would be only $20 for the 2 dogs. My problem ended up being how I was treated by the check out girl Jamie. She does need some customer service and problem solving resolution training. She will definitely make you money while you have customers, but Im not sure she realizes that customers pay her wage and if they dont come, she will not be able to continue to treat people with disrespect. Plus, why would you charge $2o per dog per night? $20 per night to clean the room extra for one or 2 dogs is the same cleaning. I would revisit this charge altogether, Best western.

"Trip Advisor"
Y7230ZMmaries, 02 Avril 2017

Very professional courteous staff. Clean hotel with lovely amenities such as an indoor pool and a complimentary hot breakfast. Good location in Penticton, close to Skaha Lake beach. Attractive hotel grounds.

"A great place to stay!"
340terryw, 14 Novembre 2016

This hotel offers great and friendly service. On Fridays they have an assortment of veggies and dip, sweets and bottled water to help yourself to on check in in the lobby. What a nice surprise after a long drive. Rooms are clean and bed is super comfortable. Love staying here and recommend to anyone.

"One of best hotels in Okanagan"
Nolpreen, 04 Novembre 2016

My check in was best ever. I forget her name but she really cared about me and my check in! I was so impressed. Room is nice and clean and internet works much much better than last time here! TV is a great size for a hotel and clear picture. I like the artwork in here too. I just wanted to say if one single suggestion...the hot tub and pool area could use a bit of music playing in there, say classic rock, and as well it took a very long time to get any hot water in the shower in there. But overall an 8.5 out of 10! Thanks! (:

"Great stay."
Karri N, 04 Novembre 2016

From check in to check out we had no complaints. Front desk staff were friendly and efficient, the room was big, beautiful and very clean. Lots of pillows, comfy bed and plenty of toiletries in the bathroom. Bathroom was a bit on the small side, with 2 of us girls, but did the job. Breakfast was yummy and plentiful, but staff could have been more engaged and smiled once or twice. Over all, would stay again. Definitely an improvement over the last time we were here.

"Excellent staff and breakfasts and rooms"
Marie J, 04 Novembre 2016

The staff here are awesome and happy . Service is efficient and helpful. The rooms are so clean and comfy you feel right at home . The breakfasts in the morning are the best and has a variety of stuff menu changes each day which we liked. They go beyond in serving their guests here .

"Great hotel, excellent hot breakfast. Very friendly staff. Clean and modern rooms. Good location, quiet."
REGINALD L, 01 Novembre 2016

Stayed at the hotel for two nights. Excellent hot breakfast and the breakfast room is airy and lots of room. There is an indoor pol and exercise room. Rooms were modern and clean. Quiet area and a good location. Would stay again no problem staff friendly and helpful.

"'Good 2 night stay'"
susieb20, 29 Octobre 2016

My partner and I stayed here for 2 nights while on a BC road trip. Check in was quick and we were given room 212. The room was a good size with a door leading out onto a balcony. The room was a little on the dark side, but had everything we needed. The room was very clean, as was the bathroom. The bed was comfortable and slept very well for the 2 nights. The breakfast selection was good, enough for all tastes. Staff were helpful.

"Lower end Best Western"
Al M, 28 Octobre 2016

We booked our stay through hotel.com as the Best Western site said there was no available rooms. We were in Penticton for a family reunion over the Thanksgiving weekend and this was the hotel recommend and where all other family members stayed. When we booked I paid a premium price for a King size bed, upon checking in we received a Kitchenette suite with a double bed. When I called the reception desk, they told me this was the only suite available and to them it was an upgrade, therefore no refund. I guess the old bait and switch. The room and the rooms our family members stayed in were basic aged Best Western rooms. This building is probably 40-50 years old, I don't think any renovations have been done in the 10 - 15 years. It was clean, but not what I'm accustom too, I travel for work and stay in a lot of Best Westerns this is one of the worst.

"Bad Experience"
Evelyn G, 24 Octobre 2016

l Positives - The front desk staff had a great rapport with each other which was nice to see however the staff did not appear to have any authority for rectify problems and had to defer to the owners. Breakfast - good. False advertising regarding kitchenette. Rooms not restocked by cleaning staff and carpets dirty. Hide-a-bed unusable to the point of having to get another room. Overpriced and outdated. Would never stay there again or recommend to others. I have since discouraged a group of people going there for a reunion from staying there.

"Our Summer Outing"
KCFTRA12, 19 Octobre 2016

We always try to get away in the late summer ( September) for a few days and Penticton is a great place to go and an OK drive from the Island. Over the years we have stayed in Best Western Hotels in Canada the US and Europe. One reason is I generally know what I can expect in room quality as well as the other amenities. The location has a wonderful court yard are for a picnic or BBQ (supplied) and the breakfast is always a nice start to any day. Now as it was late summer I was surprised to see how full it was the first day or so which made use of the court yard some what resticted; cannot imagine . WE did find the room very small for a BW and the bed not very comfortable, not what I was expecting. Needless to say the hotel is nice, location great just a few short comings for my taste but then again I do expect a certain level from BW.

"A very nice hotel to stay with."
Ling-Kwang C, 18 Octobre 2016

This is a very nice hotel to stay over night or even for a few days. There are some nice restaurants in its neighborhood. It is not far away from a Lake with nice sand beach. Penticton is a very nice place to spend a vacation. I strongly recommend this hotel and this city.

"First Visit"
cdnviking, 12 Octobre 2016

First visit to this location and I wasn't disappointed. I can usually count on the Best Western chain to be good and this location was no exception. Front desk staff was friendly and accommodating and the room was clean and comfortable.

"Convenient location"
HonugirlHawaii, 11 Octobre 2016

We were welcomed at check-in by two gracious ladies. We talked about the orchards that we passed along the way and they told us that the apples and pears are in season. They offered us fruit from the bowl on the desk. Yes, they were fresh alright! This Best Western is a motor inn. Parking was behind the building and our room was upstairs. There was a free breakfast but Interestingly, the grapes were not fresh at all. The stems were dried and the grapes were not plump. It was a disappointment since we were in Penticton for the farm fresh produce.

"Recommended!"
krimobc, 09 Octobre 2016

Our room was large with super comfortable beds. Quiet. Awesome housekeeping - very clean. Keurig coffee maker, small fridge, microwave, wifi, table and chairs, lots of room to spread out, all the bathroom toiletries you could hope for - all combined to make this a very enjoyable stay. The breakfast was wonderful - something for everyone - and the breakfast staff were friendly and helpful. Easy to walk to Skaha Lake and explore the beautiful park. Thank you, Best Western Penticton!

"Hotel"
Norman Douglas,... S, 08 Octobre 2016

We found the level of service and care between our stay and our sister's stay at the same time to be very unequal. We booked through an agent and our sister booked directly. She received a room with a kitchen for $10 less per night and we received a basic room. When we booked for our daughter arriving the next night her room was $80 per night in excess of ours - seems a bit of a steep increase for nothing special. We will likely be booking rooms (6 at least) in the spring when we come for the memorial for our sister and would hope to receive a somewhat better deal than we received this past week.

"Good Vacation"
Luis N, 07 Octobre 2016

Nice hotel to stay. We enjoyed the hot tub and indoor pool. The BBQ area is a nice place to be as well. Excellent breakfast and nice service. Free breakfast, parking and internet, We recommend this hotel and will return in the future.

"Highly recommended"
photogs2, 04 Octobre 2016

This is our 2nd visit here and we stayed 4 nights. The entire staff are very friendly and efficient. Check-in was quick and we asked for a ground level room for close car access and entrance to their large courtyard/pool common area. There are BBQs for guest use there as well as patio tables and umbrellas. We chose to cook our own suppers and dine outside - very enjoyable. The room was clean comfortable and quiet. The breakfast area is the best one I have seen in this type of hotel. They had everything you could ask for and the staff were very helpful. The hotel location is easy to find and is on a main street with shopping 5 mins. away.

"Annual Trip to watch hockey"
James C, 03 Octobre 2016

Excellent service upon our arrival and during the whole stay. Room was very large and updated. The bathroom was awesome with a walk in shower and a great show head. Location is very central and easy to get around from. We flew in, had a rental hotel very easy to find from the airport. Breakfast was excellent, complete hot or cold with many varieties to choose from each morning, we stayed for four days and were totally pleased with the variety. Housekeeping did a terrific job as well.

"Incredible Breakfast Buffet"
annesontheroadagain, 03 Octobre 2016

It's got all the basics well-covered - comfortable rooms, clean bathrooms, lovely toiletries and great facilities but the star in its crown for me is the incredible breakfast. We spend lots of nights in hotels in Canada, the US and all over the world... and we know a good breakfast buffet when we see one. I always wish we could stay an extra night just to taste the things I couldn't eat the first day and I particularly appreciate the possibilities of gluten/dairy free foods.

"Quick Trip to Watch Hockey"
uniquebunch, 25 Septembre 2016

This hotel exceeded our expectations. We had a two queen bed suite. Room was newly renovated and had everything. Breakfast was a complete breakfast with many choices to change it up daily. Nice to see fresh fruit. This hotel definitely is more then a two star. It doesn't have a restaurant however there are so many restaurants in the surrounding area. It's quiet, clean and pet friendly. We already booked to return in March.

"Room needs a little updating."
Stanley F, 23 Septembre 2016

We stayed for are wine tour. Staff and service where great. Our room was big and very clean. Bathroom was a good size, with large walking shower. Small fridge and coffee maker plus microwave. The courtyard is horse shoe shape with pool and play equipment for little ones. Also gas BBQ to use if you want. The breakfast is really good. We will stay here again next year fir sure.

"Everything is good except for the receptionists....."
sefnsydnee, 19 Septembre 2016

This is what we experienced in BW... We came here early to check in but no room available(understandable) so the receptionist gave us an access card to use the pool as we have 2 kids really looking forward to their pool (thank you)... Before my hubby go to Osoyoos for his tee time he asked the receptionist if there is room available and said no. He said "if the room is ready, can you just inform my family so that they can go to the room and relax". After an hour or so I checked again if there is any room as my kids are getting tired. So, I texted my sister-in-law to stop by and pick us up to go to the mall.. We stayed there until 5:30 and when we arrived we have the room... Then, my husband went to the reception to asked for a late check out and the receptionist told him "Absolutely not" in an irritable voice then he said that she started crying for unknown reason and give him ok until 12noon (thanks again).... So check out time came, the receptionist from the night shift didn't endorse to the next receptionist or the housekeeper that she gave us a LCO until 12noon so they came knocking on both doors telling us that the check out time is 11am. I said we are getting ready to leave. So we went to the lobby to check out and my hubby just brought his concern about what happened yesterday and the receptionist just lost it.... She is raised her voice to the extend that she will explode which is unbelievable.. As a former front liner I never ever in my career life raised my voice to my guest like that to the point that she thought she own us( just wow)....She told us to leave the premises again in an acceptable voice and manner.. I will never ever forget her face and her attitude that morning....Oh yeah, I wanted to thanked the guy who checked in us and to the breakfast lady who is accommodating and cheerful.

"Fall Getaway"
Ivy R, 19 Septembre 2016

We had excellent weather and the pool was lovely. Courtyard area was relaxing and beautiful under the willow trees. Bed was so comfy! We enjoyed the quick walk to the lake and waterfront walk. Overall a great quick getaway.

"Comfortable and friendly hotel"
Brent J, 18 Septembre 2016

Our room had good facilities with fridge, microwave and comfortable bed. A nice rear door opened onto a nice garden area with pool and was child friendly. Breakfast was good and staff very friendly and helpful. Very well placed a short distance from Skaha Lake and Beach

"Will not stay here again...ever"
grovester, 18 Septembre 2016

It started with a call to the motel to request for a ground floor room because my wife has bad knees and this place does not have a elevator. The morning front desk lady told me because I booked with air miles she couldn't help me. Because I have a hard time with that type of service I called back later and spoke to another lady. She told me that my reservation had been mysteriously cancelled and advised me to call Airmiles. After spending almost two hours waiting with Airmiles they said that my reservation was valid and call the motel back and sort out the problem with them which I did. I spoke to same lady who apologized for the mistake and promised me a room on the ground floor to compensate for her error. When I arrived and checked in we had been placed on the second floor. Whoops another screw up. Eventually we got a ground floor room which I was very thankful for. Then, I went to purchase a can of Coke to mix with some rum I had brought with me to calm my frazzled nerves. They have two machines. One was out of order and the other was locked up in a laundry room. Back to office I go to ask to have the door unlocked so I could get my can of Coke. The same lady I dealt with earlier told,me to walk down to the 7-11 which was several blocks away, which I did only because I need that drink, now more than ever. The next day we went on a wine tour. We returned about 6 pm. The room had not been cleaned. Whoops, they forgot our room. On the good side the building and rooms are very clean and the outside staff very friendly and they have two pools which is nice. So if you get past the incompetence of the folks that work the front desk you should enjoy your stay.

"Good service, clean and a good location"
RIT17, 14 Septembre 2016

This hotel is situated at the south end of Penticton, only a couple of blocks from the fabulous Skaha Lake beach and parks. It's an easy walk to the lake. However, it is on a main street that with a few minutes drive north, you have shopping and restaurants galore. Another few minutes further is the downtown area with lots of small shops and restaurants. It is probably a 10-15 minute drive from the hotel to the beaches on Lake Okanagan to the north. Very easy to get to the many wineries in the area from the hotel. The hotel is well kept - there is an outdoor pool and an indoor pool, BBQ area, gym, and even a few hammocks to relax in. The suite we were in was spacious, clean and very well equipped with a full kitchenette. The staff was very friendly and professional and the free breakfast was quite adequate. Overall, a very nice place to stay at a reasonable price.

"good location"
Linda C, 14 Septembre 2016

Hotel was very clean, staff friendly, good selection for complimentary breakfasts. Visiting Penticton for Dragonboat Regatta. Hotel was within a good close walking location to Skaha Lake. Very central and easy access to many restaurants and pubs Easy to get from one end of town to the other. Staff were very friendly and helpful

"Clean amd comfortable"
shodgson1234, 11 Septembre 2016

If you are looking for a clean, friendly, comfortable place to stay this is the one. Staff was wonderful to deal with. Complimentary breakfast was delicious. Beds were super comfy. We will definitely be back.

"Surprised by this great place"
travelingpenguin3, 09 Septembre 2016

I had no expectation but ended up being very happy about this hotel. This is a quiet and lovely place. There is BBQs, 2 pools and a hot tub. It is perfect for families, not so much if you want some action as it is a bit far from most restaurants and bars. The free breakfast was very good with a lot of choices. Overall I really enjoyed my stay. If you can get a room on the second floor so nobody walks on your head!

"Very good place to stay"
AnonymousAlberta15, 09 Septembre 2016

Check in was good despite the guest relation was not helpful but the other person was helpful & knew what I am talking about. Room was clean & bathroom was big. Lots of pillows so we were happy. There is an indoor & outdoor pool & hot tub so great variety & we did enjoy it. The hotel is well maintained & clean. The only negatives are when u sleep on the lower level, than u could hear every step of ur neighbor. My neighbor checked in at 11PM so he/she woke me up & took shower etc... so it was not fun but i slept after 10 or 15 min. The good advantage of this place is that u park in front of ur room but if u have thin doors than again my neighbor woke up at 5pm & when he turned his car, i woke up again. Breakfast was very nice & there was 2 servers on standby. variety was excellent (except the cinnamon roll). one disadvantage is that food display area is very small. I tried booking another night but price jumped $100 so it was not worth paying $100 & waking up in the middle of the night. Still I recommend this hotel as it has good stuff & i got a deal on 1st night. Also the garden during summer is very nice & they have bbq area.

"Perfect for families!"
MizMaxie, 07 Septembre 2016

This was such a sweet, almost motel style place! The staff is super friendly, but so are the people staying here...no sulky teens, no overindulged youngsters, just friendly, kind people enjoying family time...I felt so at home here with my elderly mother. We enjoyed abundant fresh fruit each morning at the breakfast buffet, and the indoor pool and spa each evening. A little farther from the downtown area (plan on doing some driving to higher end food and other activities) but I could not be more pleased with the overall value of this hotel.

"What a great place!"
Debbie E, 07 Septembre 2016

While this is not a 5 star venue, it was absolutely perfect for our needs! There was a congregation of family for a wedding and we were all thrilled with the setting of this hotel for our "time off" moments. The courtyard with all of the patio settings, barbeques and pool were so perfect to gather together and enjoy each others company. The rooms were very clean and the staff were very accommodating! Will definitely return as it was so much better than a regular hotel...was more like being at home with the courtyard allowing us to get out of our rooms without leaving the premises!

"Great place to stay"
gingertwist, 07 Septembre 2016

Two couples were on a wine tasting weekend and we stayed at this hotel. It is situated very conveniently to everything. You are a few minutes drive to downtown and the wineries. The rooms overlook a green space which includes a playground, barbecues, outdoor pool area, hammocks, some games. There is also an indoor pool with a hot tub. Breakfast was included which was very good. Make your own waffle machine, scrambled eggs, ham , fruit, muffins, bagels, toast, cereal. We would most definitely stay here again.

"Highly recommed"
SkyAnnee, 30 Août 2016

Stayed in a room with one king size bed. Features in the room were older looking but everything was clean. Huge bathtub and awesome balcony. Breakfast was delicious with lots of choices. Lots of great extras here with the indoor and outdoor pool, fitness centre, Bbqs for the guests and hammocks. Would love to stay again for a few days!

"Birthday Party"
Terry B, 30 Août 2016

The hotel was good. The worst experience was Rob at the front desk. The other receptionists were great. I sympathize with them to have to watch his interactions with guests. If the wet spots on the carpet were from a pet, we should have not been allowed to stay in that room. We didn't realize the carpet was wet until we had unpacked and my wife stepped on the spots without shoes on. The staff said the scrubbed it, then placed a pool towel over the area.

"Beautiful stop over"
Tanya F, 29 Août 2016

Easy check in, friendly staff & clean room. What more can you ask for? Pet friendly and easy to locate. Loved the courtyard to sit & enjoy coffee in the morning. Would definitely return for another stay!!

"Great get away"
csimmonds80, 29 Août 2016

We were very nicely surprised with the Best western in Penticton. The staff were all very friendly and asked us to please call if we need anything. The breakfast included was very good, large selection for everyone. This is very central close to Skaha Lake and a short drive to Okanagan. This would be an ideal place for families. Definitely go back next time.

"Great hotel, but no handicap provisions"
Robert S, 26 Août 2016

Having to travel to Walmart every time I had to use the washroom was a real problem. I was told there were no handicap facilities on site, which we later discovered to be untrue - there was a handicap stall in the washroom adjoining the exercise room. Other than that, the hotel is fantastic for family functions. The courtyard has barbecues, picnic tables, a pool, playground equipment, both an outdoor and indoor pool. Overall, my inconvenience having to travel 2 blocks to go potty was overshadowed by the great family get together at this location.

"Needs updating"
bibhau, 25 Août 2016

Beds are like lying on a roller coaster, Motels style small rooms best to plan not being in room for stay. Should have a breakfast menu similar to other good quality hotels for the price they charge to stay in the summer. Motel needs major updating...tired

"Wish I brought the kids!"
Steve H, 23 Août 2016

I'm not saying that the rooms are perfect, however the facilities are the best I've seen. Outside your room you will find a very comfortable patio set (reserve a bottom floor unit if you can), pool (complete with a bunch of sun chairs), barbecues (with undercover area), swings and slides for the kids. They even went to the trouble of setting up a projector for the all the kids to watch a movie outside. With or without the kids this is the place to stay. If you bring them, I'm confident that you will be able to relax while they play. The breakfast was also really good but I've come to expect that from any Best Western I've stayed at. Enjoy!! I did!!

"Skaha"
GalavantingJeff, 23 Août 2016

Stayed 1 night (11 Aug) as a pit stop from Shuswap Lake to Vancouver, Osoyoos was completely booked. Check in was a breeze and attentive staff. Cleaning staff polite and courteous when leaving. Great facility situated very close to Shaka Lake, beach area and easy route back to Hwy 97 S. Good size room, clean and 2 comfortable queen bed with small fridge. 2nd floor with view to inside courtyard. Outdoor pool in the courtyard / picnic area with with propane and briquette BBQ close by. Very busy and family oriented. Gym with indoor pool and Jacuzzi. Standard breakfast incl, best part are the fresh Okanagan fruits. Try the Chinese Penticton Buffet, very good, walking distance to the Inn. About 800 m walk to the beach. Thank you for an awesome stay.

"Gone to the dogs....."
FredCarolEdmonton, 21 Août 2016

We stayed (7th )year in a row in August 2016 with other family and friends. We found the rooms, BBQ area and pool were well taken care of however check in staff and other assistance was terrible. We understand there is new ownership as well as new front desk staff. We often BBQ and were taken aback to find dogs sitting and barking in this area where food is being prepared. We went to the front desk to see if they could do something about this and their reply was "Did the dog bite you?". If you do not like dogs you should not stay here! We later found out it was not a registered guest's dog but their guest who came for a visit.Not sure what has changed but we will now be staying elsewhere along with other family and friends. Perhaps this should become a Pet only establishment as we felt our needs were secondary to the dogs! Beware if you are allergic!

"Road Trip 2016"
Janice K, 21 Août 2016

Room was very clean, decorated nicely. King size bed was very comfortable along with the six pillows. Hotel staff very friendly and helpful. The full breakfast in the morning was excellent. Many choices for all. I would recommend this hotel.

"A Definite Return!"
Roxana D, 19 Août 2016

We had a comfortable night sleep! That is of great importance to me. The hotel room was clean, updated, great A/C! The hotel grounds were well kept, providing 2 pools, 1 indoors and the other outdoors, playground and BBQ areas. Breakfast was wonderful, providing a full variety of options, from fresh waffles, to various types of eggs, sausage, fresh fruits, cereals, bakery as well as juices and coffee. The staff was friendly and helpful. Great place!

"Bad manners "
Joel B, 17 Août 2016

We spent 2 nights at this hotel and we enjoyed the set up. The rooms have a sitting area and if you're on the main level you have patio sets. It was great for the 6 of us to gather and enjoy the common area. There's a great big BBQ if you wish to use. Breakfast was self serve and it was actually not bad at all. The TV system really needs an upgrade. My only issue there was the service we received at check in. We had booked our rooms over 2 months in advance. When we checked in we realized we were not all together and when we asked if there was any chance we could have the 3 rooms closer to one another they just pretty much brush us off. They didn't really try to help us out, we got the eye roll and the hand brush, bad manners. That was a downer but we still made it enjoyable.

"Good hotel in Penticton"
kanwal_chhokar, 16 Août 2016

We stayed in this hotel for 2 days in August for soccer tournament. We booked a suite with kitchen. The room was nice and clean with comfy bed. Although washroom was bit outdated, but it was workable. We liked the kitchen area with a nice dining corner with large size windows. The sofa bed in living area was bit unconformable. There is very nice courtyard with BBQ area and swimming pool in the middle etc. So overall I would say its a good hotel in Penticton (where most of the hotels are below average). The staff at reception was very helpful and polite.

"Quick Trip"
Kris T, 16 Août 2016

Not a bad room, old building and out dated but comfortable and clean. Very nice courtyard, play area for children with good size pool. Very polite staff. Everything is pretty easy to find in Penticton. Great place to visit.

"Friendliest staff ever!!"
Jason T, 15 Août 2016

very nice stay as far as amenities , but the staff put this hotel over the top. All staff are so nice and friendly . The indoor and outdoor pools are fun for the whole family and the outdoor movie is an excellent touch .We will definitely be going back to stay there again.

"Absolutely beautiful place "
Dwight M, 12 Août 2016

Always a friendly and inviting location. Great rooms , wonderful courtyard , great breakfast , more than accommodating Under new ownership and Kelly Parasuik promoted to General Manager !! Great move. I've been coming for over ten years. My favourite all time hotel in Canada.

"Excellent Facility"
lindaskipf, 12 Août 2016

We were in Pentiction with friends attending a Square Dance Festival. We had a wonderful time. We loved staying at this Best Western. We were well cared for in a very relaxing environment. We will definitely be staying here again.

"Awesome for families! Great value, needs some updating"
Rebecca T, 11 Août 2016

This hotel is very clean and the rooms have a kitchenette, two separate bedrooms and two bathrooms. It is a bit on the older side, but there is nothing to complain about, especially if you need room for your family. There are 2 pools at this hotel and a really nice space to play, with a playground and picnic tables. Highly recommend for families, would stay here again.

"Close to the beach"
Mel R, 05 Août 2016

Great and helpful staff. Perfect get away and a few minutes walk from the beach. Close to walmart, helpful if you forgot anything. Pool was excellent and well cared for. Rooms nice and clean. Would stay there again.

"Summer Fun"
Becky A, 04 Août 2016

What a fun city this is in the summer! We've been skiing here in the winter many years ago but never in the summer. So much to do between the vineyards and the lazy canal river to float down and the two lakes, you'll never run out of stuff to do and see. The hotel has BBQ's, indoor and outdoor pools, a play ground for the kids and lots of green grass and picnic tables to enjoy a nice lunch or dinner! We'd love to come back and spend a few more days!

"Great Hotel - Motel"
CotesJuice, 26 Juillet 2016

we had a great stay here! The staff were all very friendly, there was a huge continental breakfast, and our hotel room was clean and fresh. The only surprise was that the hotel is motel style (drive up to your door), location was a bit lacking for the view factor, but it was only a few minutes walk to the Skaha Lake beach.

"A place to keep coming back to!"
Chad H, 22 Juillet 2016

We've been coming back here for years, and have never been disappointed. The facilities are well maintained and clean. The staff are courteous and efficient. There are a number of small things, that separate this hotel from others in the area. There are two great pools (one indoor and one outdoor) and a hot tub. In the summer, there is an outdoor movie for the kids, which allows the adults to sit and have a glass of wine. The free breakfast is good, there is a workout room on site, and there is decent wi-fi.

"You should try the Best Western in Penticton"
Derek S, 16 Juillet 2016

Great breakfast, friendly service, and a nice place to stay! Only negatives: the pool was closed for the whole week due to maintenance issues and there was a bad smell coming from the kitchen sink when you run the hot water. Otherwise, we loved our stay at the hotel!

"Small rooms but very clean, great breakfast"
Gardiner W, 14 Juillet 2016

Perhaps a slightly older property and rooms a bit on the small side. Also could use a bit of soundproofing (easily hear footsteps in the room above and guests coughing). Room was beautifully clean and breakfast delicious including fresh local fruit in season (blueberries, cherries, apricots, peaches). Well located property close to popular Skaha Lake.

"Wonderful staff"
Quentin B, 13 Juillet 2016

We had a lovely stay at the Best Western. The staff were cheerful and always greeted us. The breakfast was amazing, fresh local cherries as well as blueberries and watermelon. We didn't use the pool but it certainly seemed popular. We'll stay here again!

"Will come here again, had a good stay"
Thomas O, 10 Juillet 2016

We stayed here for a few nights, hotel was clean and the facilities well managed and kept. Pools are nice and the location to the beach is good. There's a playground area for kids as well and a nice courtyard.

"clean & quiet"
desertfor123456, 06 Juillet 2016

good: clean room, lots of comfy pillows, crisp bed linens, many towels, large flatscreen TV, spotless microwave + fridge, friendly staff, hard cooked eggs & fresh fruit at breakfast; indoor + outdoor pools not so good: few power outlets for recharging phone & iPad, somewhat complicated & counterintuitive AC control

"close your windows if you don't like cigarette smell"
squampton, 06 Juillet 2016

Well, if u are on the ground floor, the people who walk upstairs will wake u up, and if u are on the top floor, the smell of ciggies will waft into your unit much easier from the yard, since they have ashtrays dispersed everywhere. their breakfast is pretty good since they had fruits and i am a fruit eater, the only thing i recommend for them is not to use paperplates, plastic cutlery and such that just goes to the landfill, i found that odd. also i would not use such heavy blankets that just make u sweat not to mention the big pillows in their rooms that give one a neckache, i appreciate the fridge though and their toilettries.

"Great Place to Stay"
Dick. S, 04 Juillet 2016

The design of the place is refreshing and has courtyard, BBQ area, 2 swimming pools(in/out), good landscaping and facilities for children. The room was spacious, clean and well heated and A/C'd. The breakfast buffet was the best I have experienced in the last 10 places I have stayed.

"Penticton Vacation"
Dawn S, 04 Juillet 2016

We had a great stay with our family! We enjoyed the indoor and outdoor pool, the BBQ and playground, and of course the great breakfast each morning. The staff were all very friendly and helpful, we will be sure to come back next year!

"A little Vacay to relax"
Rose S, 03 Juillet 2016

The Penticton BW creates a nice atmosphere that made me feel like I was really getting away somewhere nice. Everything was clean . The Breakfast was more than I expected with freshly cooked scrambled eggs and ham. I liked that there were fresh cherries , a local treat! Front desk staff was super friendly too!

"Great breakfast"
denisez639, 02 Juillet 2016

Great breakfast but no bacon! The beds were somewhat comfortable and the air conditioning was working nicely. The doors squeaked and it is basically an upgraded motel but the pool was nice and the hot tub bubbles were super strong. I would stay there again as they also have a rewards program.

"Great Waffles!"
tdybr, 23 Juin 2016

The Hotel is easy to find, close to downtown - the rooms were clean and they have a great pool for that HOT weather. The waffles are light and fluffy! There was also fresh fruit - good breakfast which is included in the price of the room.

"Great stay"
Boone8, 22 Juin 2016

We were on a motorcycle tour of the Okanagan and booked in here. Room was clean, shower was great with good water pressure, huge TV, fast wi-fi and comfortable beds. We were given priority parking around the back so the bikes were away from prying eyes. In the morning, the breakfast was awesome - not only hot waffles but very good scrambled eggs with ham. A bonus was the fresh Okanagan cherries laid out. Yum. The staff was very efficient and all were extremely friendly.

"Lacrosse Sports Team - Tournament Weekend"
Jennifer J, 22 Juin 2016

I cannot begin to describe how amazing this hotel was to stay at with our team. The suites upstairs were perfect with the kitchens to keep snacks, food and beverages chilled. The play area for the boys (12&13) was awesome, gave them the room and space they needed so that they were not running around halls and bothering other guests. Outdoor and indoor pool was great and the breakfast buffet was awesome The best part about this hotel was the owner. He was friendly, helpful, spent time hanging out with the parents in the evening and even bought a bunch of pizza for our team during our Saturday night potluck. I HIGHLY recommend this hotel for any sports team to stay at while in any tournament. It may not be brand new but it beat any top notch hotel I ha e stayed in before. Thank you to all the staff.. And I mean ALL the staff!!! Everyone was friendly, kind, and helpful and that is so appreciated!

"great stay"
Teresa E, 20 Juin 2016

Great stay! staff was wonderful, room was excellent, breakfast was awesome, pool area was excellent. Needed some maintenance on the elliptical trainer and walk-through to breakfast area is through the exercise area - it would have been nice to have more privacy. But overall a fantastic experience!

"Okanagan wine trip base motel"
peter r, 18 Juin 2016

We have stayed here for the last 6 years for 4 nights each stay as a base for our Okanagan wine trip. it is centrally located and an excellent motel with all the amenities we require. the rooms are clean, and the beds comfy. the staff efficient and courteous, the breakfast is comprehensive and tasty. The manager, Kelly, runs a tight ship, and is very helpful. we will be back next year.

"Great value for your dollar."
Alfred B, 17 Juin 2016

This hotel is under new ownership and it shows. The staff are very friendly and makes your stay very enjoyable. We have been to a lot of BW breakfasts and this is one of the best. The setup of the hotel with an inner courtyard, 2 pools, Hot Tub and BBQ pits makes it a great place to stay.

"In town for a wedding"
Joanne D, 16 Juin 2016

I was disappointed to find that this "hotel" is much more like a motel. It has been updated but I found our room 106, to be dark and kind of claustrophobic. The price we paid led me to believe I was getting a larger suite. Instead it felt like a very tiny two-bedroom apartment. I had to leave a note to ask that our carpets be vacuumed on our second day? I do want to add that all of the staff was pleasant and friendly, specially the lady who worked at the breakfast room. The whole hotel seems chopped up and awkward. A workout room plunked right near the reception and right where people walk upstairs to get breakfast? Odd. We would not return. I know they are trying but they just aren't hitting the mark. Penticton needs a nice hotel!

"Awesome Accomodation"
Kevin R, 06 Juin 2016

This Hotel was on beautiful grounds, had an awesome indoor and outdoor pool. Beds were very comfy. Breakfast was great. We really enjoyed our stay. Management were super friendly and helpful. Thank you Best Western Penticton :-)

"Cozy hotel"
Arubarenee, 03 Juin 2016

A very nice hotel, rooms are clean and comfortable. Nicely laid out, with 2 pools and a workout room. The free breakfast in the morning was presented well and very tasty. Found the people working there friendly and nice. My only complaint is that we were travelling in a party of 3. Had planned to split the bill 3 ways when checking out but they had all ready processed the bill on the one credit card. Were told that it would be difficult to get a refund and start again, as the manager was in a meeting. Felt that they could have waited to see how we wanted to pay. So make sure you are clear on payment. Other than that i would recommend this hotel.

"nice place to stay"
2014wanderer, 01 Juin 2016

beautiful resort-like grounds, very nice indoor and outdoor pools, very clean rooms, excellent wifi, quality beds and amenities, above average breakfast and breakfast room, very good value, one of my top best western stays

"Road trip"
stang698, 30 Mai 2016

The Staff was wonderful. Did not expect the motel experience. Park and pack... Outdoor entrance.. The bed was very comfortable and the room was clean though a bit dated. The Couch sucked. The hotel is at the south end of town near lake Skaha and its park. Most of the restaurants and happenings were at the other end of town. It is a bit far from the hotel unless you want to drive...

"great hotel"
Bill B, 27 Mai 2016

Stayed in this hotel May 23 to 26. The hotel grounds were really well kept,all the staff very friendly. Kelly at the front desk very upbeat and always a nice smile. Tammy also a bundle of information and informative. The breakfast staff very efficient. House keeping also friendly and doing a great job. This hotel has quality staff

"New ownership knows how to do it with a touch of class"
CariBea, 26 Mai 2016

As we sit at the patio table by the pool outside our room, Mr. Scott Nelson , the new owner, arrives with an ice bucket with 2 bottles of Blue Mountain Vineyard 2013 Pilot Gris thanking us for staying at the Best Western. He apologized for the state of his appearance, but we had been seeing him throughout the day doing manual labour cleaning the exterior premises so it was quite understandable. We have stayed here many times over the years and always enjoyed our time here. Kelly at the front desk has been and continues to be one of the most outgoing, obliging and helpful assets of this property. Gifted with an amazing sense of humour, this lady knows her stuff. With a new owner like Scott, whose hands on approach makes you feel like a special client and Kelly welcoming you like an old friend, I have to say, the Best Western Penticton will always be our place to stay when we are in town. Thanks. See you again soon!

"Good older hotel "
Robert S, 26 Mai 2016

This hotel is nothing to write home about. It is an older motel style place with pull up parking to your rooms. Enter on the parking side or on the side of the courtyard where the outdoor pool is located. Older rooms need some renovating with stucco walls and ceilings and small windows. There is a lack of electrical / USB outlets for the business traveller. Now for the good stuff: the place is clean, the beds are comfortable and the water pressure for the showers is good. My room had a fridge and a microwave a definite plus. Hot breakfast is included in the price and they also have an indoor pool and a fitness centre. So all in all a well kept older place that was good to stay at.

"Nothing great"
Ross M, 24 Mai 2016

The rooms were alright but nothing to write home to. The soundproofing was poor especially for a hotel chain like this. Could hear people beside us and kids running above... The breakfast is typical North American, liquid eggs from a carton, enriched white bleached flour bread and coffee that is weak. During breakfast at 9:56am we were kicked off the patio since it was closed. No apology just "patios closed". Not sure why it has to close. .. safety reasons??? No...

"Over night stay"
Michael F, 24 Mai 2016

Older motel near the Centre of Penticton. I walked in and was told there were only expensive rooms left. I then said I could book through TripAdvisor and was given a room on the second floor. Access to the room required that we walk past garbage in the walkway. The window only looked out to the hallway. The room was fine, spacious and the bed comfortable. Nice table and chairs to work at. The room was clean and comfortable overall. I would stay there again but not in that location in the motel.

"What a surprise."
Silverdale_13, 17 Mai 2016

A lovely well kept and well appointed place to stay. The staff were very welcoming and helpful. The room had absolutely everything a traveler would need. Extra towels, soaps and shampoos even a Kurig coffee maker that was much appreciated. And above all else the king sized bed was very comfortable, and The room very clean/ The grounds and pool lovely and on the whole we found a very restful place to stay and will be happy to stay again

"Very nice "
Standaniels, 17 Mai 2016

The staff were friendly and accommodating . The rooms were very nice. And the breakfast room was great too. I love staying at best westerns for their consistent quality service. Their free breakfasts are best. Their wifi kept cutting off. But wasn't a concern for me at this time.

"Romantic stay!!!"
Sergio L, 16 Mai 2016

Very nice old hotel. It was very nice to stay here. The hotel is very well care and the swimming pool is big and well maintained. There is an outside pool as well. The hotel is overall quiet. And very pleasant to stay. We enjoy so much here. The staff are great and helpful. The only thing that you need to choose your room carefully cause it can get noisy. Other than that the hotel is great

"Pretty good"
blueeyed2016, 16 Mai 2016

Lots of parking! No stress. Large TV and VERY comfortable beds and pillows. The room looked like it had been recently updated and it was very clean. The AC also worked like a charm. It has a very nice courtyard-type area in the centre with an outdoor pool, play area for children, and lots of seating. The only downside was it could be quite loud in the evenings. Lots of people talking and walking by the windows. Didn't bug us much as we are sound sleepers though.

"Clean but !"
walkertoo, 16 Mai 2016

Overpowering smell of cleaning product in the small room, took a long time to air out. Strong enough to make your eyes water. As mentioned the room was smaller than the accomodations I normally stay at. The hotel was full so there were no other available rooms.

"Cosy & good..."
walter_leech, 16 Mai 2016

Needed to be in Penticton for a family matter. Last minute plans. BW was very accommodating, easy to book & comfortable stay. Liked the included breakfast buffet. Altho'did not use BBQ or outdoor faciliries was impressed that it was family friendly.

"A fabulous place to stay for any occasion!"
Heidi R, 10 Mai 2016

We spent a week in this hotel and had a very good experience. This is an older hotel that is updated and very well maintained. The grounds are beautifully kept, and there's a lovely outdoor and indoor pool and hot tub. There's a barbecue area and picnic tables so u can relax and enjoy the outdoors right at your hotel. It's a short walk to the beach. The staff are very friendly- especially Kat who greets everyone in such a warm friendly fashion everyone morning at breakfast! The room cleaning service is prompt and very efficient! The rooms always smell fresh and clean! We were travelling with our standard poodle and felt very welcome- they gave us a nice clean room and made her feel extremely welcome. This is not always the case when travelling with pets. Minor criticism- when I arrived I couldn't check in because the reservation was under my husbands name. I was hot and tired and was a little annoyed because I had to wait fairly long until I could get in touch with my husband ( he was arriving later). The breakfast area is upstairs so if you're handicapped or have other difficulties with stairs this might be an issue- although the staff are always eager to help out. The gym is small but well ventilated and clean. We will most definitely return to this hotel. Fabulous place!!

"Pretty Good"
Haggisbasher1948, 10 Mai 2016

Clean rooms, maybe a bit dated but ok, kitchen area with fridge microwave stove dishes etc, lots of parking, comfortable beds, hot breakfast but very limited selection, good if you don't want a large breakfast, wifi kept cutting out, nice pool and lounge area, staff seem friendly, would stay again

"Quite place to stay"
Sandy B, 09 Mai 2016

A mixed review of the Best Western Inn. Our check in took almost 20 minutes. The computer was down and there were several people trying to check in. We were second in line. The person on the desk did her best to get things fixed but it still made it a long hot check in especially after a long drive. Our room was at the back of the hotel which was great since it was very quiet. The bed and pillows were OK. The bathroom was cramped. You could not use the toilet without closing the door. We had a hard time getting both of us in the bathroom comfortably while trying to get ready in the morning. The breakfast bar was fabulous. There were lots of variety beyond the usual fare. I noticed the staff made a real effort to accommodate guest requests regarding breakfast. It was nice having an outdoor and indoor pool. Check out was easy and quick. We would stay here again if we come back to Penticton.

"Early Cherry Blossoms"
Kenneth T, 09 Mai 2016

The cherry trees in the Okanagan valley were doing their final check-up before they were about to reveal themselves to the world. Our trip was before those blossoms even though, we, ourselves, are far beyond being called 'blossoms'. The room and atmosphere of the hotel, along with its proximity to the main shopping areas and easy access to either of the two lakes surrounding Penticton, made for a pleasant trip for an elderly [ but not in mind ] couple.

"Clean and friendly"
Tara D, 08 Mai 2016

I had a great visit here. The staff was friendly, the rooms were spacious and clean, and the grounds are pretty. There is even a cute little duck family that lives there. I also spoke with a staff member who said it has recently come under new management and the new owners are doing some upgrades and refreshing the grounds. It's not a swanky hotel but it has everything you need,and the breakfast has healthy and gluten free options. If you want a clean, quiet place to stay, I recommend this place.

"Excellent stay here for three nights."
mjhullah, 06 Mai 2016

The building is an older two-storey hotel that has been upgraded. Our room was large with two queen beds and a seating area, two TVs and plenty of storage places. No elevator, access by stairs, one from the back parking area, the other from the grass courtyard and outdoor pool. The breakfast room offered a wide range of both hot and cold meals. The room rate was very reasonable, but this was still the low season. Would be an ideal hotel for families, with the outside pool, courtyard, picnic tables, BBQs and a small play area.

"Excellent accommodation"
WPoole, 02 Mai 2016

We stayed here for 1 night while attending a friend's 80th birthday celebration. Everything was up to the usual Best Western standards. The room was very large, the beds were comfortable, the wifi was excellent and the breakfast was fabulous. The best thing is that we had accumulated enough points to get this room free!!

"Great place but can't use BW points to pay for room."
Randy F, 02 Mai 2016

You can collect Best Western points but, You are not given the option to use Best Western points to pay for the room. The service as great the rooms were very clean, staff always had a smile on their face.

"Great room Better Breakfast"
Aviatorstarboy, 28 Avril 2016

Our stay here was excellent, Comfortable, friendly and the best choice of hot and cold breakfast items. Kat our breakfast room hostess was especially helpful and full of local expertise and helpful hints. We liked it so much here we bought a house and moved here.

"NICE QUIET, GREAT FOR FAMILIES"
Barb Z, 26 Avril 2016

Quiet park like setting, good amenities and great breakfast; a nice relaxing visit. The rooms are very clean and the grounds with pool are nice with huge trees. Breakfast had something for every palate.

"Great place, Great staff, Great breakfast"
vaj2015, 25 Avril 2016

This place was quiet, clean and overall an excellent place to stay. The breakfast is one of the best we have had at a hotel. The only downfall was that their internet was very "touchy" sometimes worked sometimes not. Get little playground if you have children.

"Pretty decent place"
noangelx, 25 Avril 2016

Stayed here only 1 night but it was clean and comfortable, maybe a tad bit dated but still pretty good. There was a bit of noise early in the mornings outside the room as the cars are pretty close to the main floor rooms but otherwise we were happy with it. Would stay again.

"2016 Holiness Convention"
C1906BBpeterr, 25 Avril 2016

Excellent experience...all the best. We will continue to promote the Penticton Best Western. What can we say about the complimentary breakfast? It is one of the best that we have attended in our long experience of using hotels over the years.

"Lovely Surprise!"
Angelhims50, 20 Avril 2016

This is an older motel taken over by Best Western. The rooms have all been redone, are very comfortable and well equipped with a small kitchen area including fridge, stove, microwave, coffee machine and all the dishes, pots, cutlery and linens you may need. A very good breakfast is included with a nice choice of hot and cold foods. There are two stories with outside access to all rooms. The only negative was that check in and check out was very slow, the slowest I've ever experienced anywhere, so be patient. Also, the wifi connection wasn't working the first day we stayed there.

"above and beyone"
Brenda C, 16 Avril 2016

yes the hotel may seem a bit dated, but it was CLEAN and the staff were superb.excellent value for the money. don't miss the breakfast. tons of awesome food.we went to see the Price is Right show and the staff were all personable about our experience.

"Oasis and Very Good Breakfast"
LarryandMaureen, 13 Avril 2016

Located at South end of Penticton. Quiet location. Exterior appears old from the street. Very nice and large interior lawn, pool, BBQ and play area with rooms arranged around it. Could spend a week here. Breakfast was outstanding.

"Impressed "
Terri L, 11 Avril 2016

We were very impressed with the service. Friendly and easy check in. The continental breakfast was one of the best we have ever had. More like a full breakfast than continental. The indoor Pool a bit chilly but clean. Rooms were clean and spacious. Special thanks to the amazing breakfast server that in spite of having no voice always asked how our day was and made suggestions of things to do. She was a pleasant start to our day for sure. The room was quiet even though there was some maintenance being done. I will definitely recommend this hotel to anyone. We even had some visiting wildlife. Thinking they were waiting for the outdoor pool to open.

"Good"
Glenn D, 07 Avril 2016

Have always enjoyed staying at this hotel and the breakfast is really good. The Hot Tub is nice although it would be nice if it were connected to the hotel. Checkin and checkout staff are friendly. The room was comfortable and having a door to the courtyard was nice.

"Our stay"
261waynev, 04 Avril 2016

Nice clean rooms, friendly staff at check in and out. The beds were great and the amenities were good. The morning breakfast was very good with many choices to choose from. We had a pet along with us and he was welcomed by all the staff with open arms.

"Don't Like Cold Showers"
Laura P, 30 Mars 2016

Facilities are looking and feeling tired. All the locals seem to cut through the property when going for walks, and they don't seem to know how to do that quietly. No hot water available for my shower on the last day - no matter how long I let the water run.

"Always a pleasant stay at this property"
Ron M, 22 Mars 2016

We have stayed here several times and have found the same consistent service and amenities. All rooms open to a large grassy park area. (With nice out door pool in the summer) As well has a great indoor pool & hot tub atrium. The morning breakfast is a pleasant experience in a second floor sun room with optional outdoor seating. For a nice walk, the hotel is two blocks to the beach.

"springbreak with Grandkids"
Julie D, 21 Mars 2016

excellent in that the grandkids had a pool available and close to shopping and relatives which we were visiting, we always enjoyed the Penticton location due to the central location of attractions, such as Tickleberries Summerland Sweets and Kettle Valley Railroad.

"Excellent experience at Penticton Best Western"
Nancy Eva W, 18 Mars 2016

Very comfortable suite--the Governors. Lovely, bright and nicely decorated. Everything you need in the suite for a great stay away from home. Bed exceptionally comfortable which is a top priority for us. The suite was very clean. Missing in no comfort. The bathroom and vanity area décor is a bit aged but in great shape and not a problem at all.

"Great stay with a very good FREE breakfast"
Sean J, 17 Mars 2016

We stayed in a 2 queen bed room. Microwave, bar fridge and Kuerig coffee maker. The indoor pool here is a favourite of ours. The hot tub is large enough for several guests. The hotel staff are excellent and have been here for years. It's nice to see the same friendly people visit after visit. The mattresses are a dream to sleep on, and there's lots to do close by. I will be back here again to stay in the future. Almost forgot but they have a playground for the kids to use.

"Nice motel"
ASchweri, 14 Mars 2016

Nice motel, very friendly staff. The rooms and the bathroom were proper. Rooms were a little bit cold at arrival. A TV is available in the living room and the bedroom. A small kitchen is also part of the room. The breakfast is included in the price.

"Friendly staff"
199roy, 09 Mars 2016

All was good but place seems outdated. We enjoyed the king size bed as requested, however the bed was too firm for me. Staff was friendly and helpful. Nice size kitchen suite with back door opening into courtyard. Very functional and relaxing space.

"Great hotel in Penticton, B.C."
49Linda12, 07 Mars 2016

This hotel is very convenient to the Penticton airport. Always stay here when taking an early morning flight from Penticton. Front desk staff are friendly and efficient. Hotel rooms are clean and minimal traffic noise. This is a busy hotel year round and while I often arrive without a reservation, I would recommend reserving ahead.

"Clean well appointed room, friendly helpful staff"
DMcIntosh64, 06 Mars 2016

We pulled in to this hotel with no reservation, on a busy Saturday in early March (apparently there were two hockey tournaments and a Megadeth concert going on - who knew?). The friendly woman at the registration desk initially thought they had no room for us, but was soon able to identify two possibilities: a room at the back, or a corner suite. We opted for the suite, which she offered to us at a seniors discount -- our first ever, since Mr. just turned 55. If you stay here, definitely pay the extra bit for the Governor's Suite. It's a bright room with wrap-around windows, with a deluxe king sized bed with great linens in a separate bedroom. There's a well appointed kitchen (though no kettle, which I hate), and a front room with a pull-out bed. Two full-size TVs, functional coffee table, full bath, everything super clean and well maintained. We could have happily stayed there all week. The complimentary breakfast is top quality for this kind of meal at this kind of property - full selection of cereals (hot and cold) and breads to toast, make-your-own waffles plus omelet and sausages. The attentive breakfast staff will check you in by room number and make sure you have everything you need. Kudos to the Best Western staff for maintaining this property so nicely, and providing top-notch service. We'll definitely be back.

"Good Value Hotel"
Shonnette P, 01 Mars 2016

This hotel is very pleasant and clean. The breakfast is quite nice with a couple of hot dishes as well as the usual waffles, bagels, cereal etc. The pool is a nice temperature along with the room it is housed. We have come back to this location a number of times as it never disappoints.

"Good value in Penticton"
Brian F, 26 Février 2016

I stayed here for the first time for two nights and was pleasantly surprised. The rooms were clean, pretty well furnished, and I always like having a fridge and microwave in my room as well. The bathroom seemed to have been newly renovated, they had a better than average gym, the only comment I would make is that the complimentary breakfast is mediocre at best. Overall, I would recommend them as a good option in Penticton, and plan on staying here again.

"Motel style/not hotel"
Terry W, 15 Février 2016

This hotel is dated. The room was clean, breakfast was fair, indoor pool was nice but needed cleaning and was located far across the property from our room and we had to walk in the cold outside to access. Just expected a hotel - should have researched better before booking - my fault!! Price was high compared to other hotels in the area.....

"Great Hotel, Be Careful of Your Belongings"
Randa W, 15 Février 2016

Check- In Receptionist gave us keys and directions to the wrong room. An occuptied room! Thankfully the guests were not in there! But can you imagine? What if? What if they were in there and yelled at us etc. What if they were not fully clothed- it was Valentine's weekend!? What if we scared them and they attacked us? I know these are extremes but something like that shouldn't be taken lightly. No apology, no reason to try and smooth things over, just told oh your actual room is 10 doors down. Other than the bad staff at check in the room was fine, pretty clean. The vending machine with snacks didn't work, should have a sign on it. Breakfast was okay, nothing special. Sausage, eggs, juice, cereal, milk, baked items, fruit bowl, yogurt, hard boiled eggs. Paper plates and plastic cutlery. Might stay again however we were kind of skeptical due to our check in so we always took our belongings to our vehicle when we left incase the same mistake was made and random people were let into our room and who knows what they could take or do to the room that we were be held accountable for.

"Good quality for price"
Martina A, 08 Février 2016

Best western was just what our family needed for our weekend getaway. The pool and hot tub were lovely after a day of skiing. The continental breakfast was very nice, perfect for hungry teens! The location was very nice, near some restaurants and close to downtown Penticton. We would recommend this hotel to others coming to the area.

"Great Experience"
Glenn D, 02 Février 2016

Great overall experience. The room was well maintained. Internet was easy to use. Our room was close to the pool which was nice in Jan. The hot breakfast was well thought out with scrambled eggs, sausage, waffles, ole a variety of cold selections.

"Bed Lights don't work, No HD Channels on TV, Slow WiFi, Bed is like sleeping on springs."
Paul P, 18 Janvier 2016

Well my bedside lights & the outlets don't work and I'm not going to crawl or go on the floor and look to see if it's plugged in behind the bed. The room is average. I'm here on business, I do reports online for work and require a decent internet connection here I barely get faster than dialup speeds, and the room has a nice big Samsung HD TV but no HD channels, even the local channels are in SD. (Cheapskate owners). I will never stay here again, I've stayed at other Best Western's that were nicer than this place, this has to be one of the worst Best Western hotels. Then the Bed is like sleeping on a bunch of springs. I'm here for 2 nights, but tomorrow I'll be switching to the Ramada.

"Penticton B.W."
E519JJjohnc, 17 Janvier 2016

Expeditious check-in/out, room was clean, quiet, comfortable, well-equipped kitchen area, everything worked, nice dry thick towels, accessible roomy parking, roomy table,adequate chairs for 4 at the table, nice clean well-arranged bathroom

"Just a great place to stay!"
kerryr332, 06 Janvier 2016

This is the second time I have stayed at the Best Western in Penticton and I have not been disappointed. The room is very clean and comfortable, with adjustable heat, while the breakfast service is awesome with nutritious items that would suit different palates: yogurt, cereals, whole wheat bread and French toast, bagels, fresh fruit, cream cheese, hot meat and scrambled eggs along with pancake batter. Milk and juices are available too!

"short business stay"
49Linda12, 23 Novembre 2015

Needed a room to catch up on rest and prepare for a presentation. Staff were excellent, room was quiet, there was a rate special on.. have stayed here many times before and never a bad experience. Highly recommend this hotel

"Excellent accomodation"
bushman10, 21 Novembre 2015

Very nice hotel, super clean, excellent breakfast, caring staff. Parking was good especially for full size trucks. Park like setting in courtyard. Location was within a few kms. of downtown area but plenty of shops close by.

"Clean, Quiet, Good Breakfast"
Michael N, 15 Novembre 2015

The room was very clean but small but that wasn't a problem as I was simply looking for a place to rest my head. I enjoyed being provided with a variety of pillow sizes so I wasn't stuck with an over stuffed neck breaker. The breakfast buffet was above what I usually find in a hotel in this price range. I was disappointed when I asked upon checkout if I could leave my bag behind for a couple hours and was simply told to leave it in a corner of the foyer. I wouldn't have been a problem for them to place it in their office or behind the desk.

"average"
Sinisa C, 13 Novembre 2015

Rooms are clean and fresh with TV and garden view. Breakfast set up is challenging and disorganized especially for older people-stairs are too steep. Front desk lady could be more friendly. There is outdoor and indoor swimming pool and outdoor BBQ area. Close to beach on Skaha Lake.

"Excellent Experience"
Linda M, 31 Octobre 2015

Always a pleasure to stay at Best Western and this time was no exception. The staff a check-in couldn't have been more courteous and helpful. The room was large and well-appointed. We had a great breakfast the next morning before heading on our way.

"Great Place and Quiet"
Huntlg, 29 Octobre 2015

Guess it is late in season but hotel was excellent and rooms were super clean. The room I had was with kitchen, living room and bedroom. Great price and excellent breakfast. Can't wait to return, it was great.

"Great Trip..."
Lillian H, 28 Octobre 2015

It was another great stay at a Best Western, friendly and efficient staff, nice clean comfortable room. There was a wonderful breakfast available each morning, good to get the day started. Close to everything I wanted to do!

"Two night stay during Okanagan valley visit."
PFJE, 14 Octobre 2015

The hotel is an average Best Western. The rooms surround a spacious courtyard. We were on the second floor, a bit awkward for heavy suitcases. There was a problem during our check in, but is was soon solved. The hotel is well located for exploring the City of Pentiction, the surrounding wine country, nature reserves and mountains. I appreciated the hot tub, after a day of outdoor activities. The hotel allowed children to watch outdoor movies in the courtyard, with the sound turned way up. The breakfast was excellent, with a good range of quality foods.

"Thanksgiving stay"
Carollyn L, 13 Octobre 2015

Very clean, cost is high compared to other hotels in the town. These Best Western is higher cost then other Best Westerns we have stayed at.The Best Western in Abbortsford has been the best with the best breakfast.

"Okay for a 1-night stay"
traveler_Van, 10 Octobre 2015

As a family of 4 with two kids under 6, we chose this hotel mainly for the heated indoor pool, other free amenities (parking, WiFi, breakfast) and that we were only here for 1-night. Overall, we wouldn't come back especially for a longer stay. The exterior corridors were incredibly noisy and we could hear someone going back and forth upstairs. I prefer the safety of interior corridors but driving around Penticton indicates that exterior ones are of the fashion. The only benefit was that I could drive right up to my door and unload. We had a 2 QN bedroom, full kitchen suite. The kitchen was stocked and kept clean. I was surprised to see a full container of dish soap already there. The bedrooms aren't incredibly spacious. The only tricky thing about the rooms was that you could change channels from the living room into the closest bedroom so that annoyed our kids a bit. We didn't open up the sofabed but the fabric looked really tired and worn. The first room when you enter was the bathroom. The part I hated was the frosted glass that faces the parking lot with no curtains for privacy. The pool is across the courtyard and because it's all exterior corridors we had to walk in the rain to get to the pool. The pool was so frigid that my husband who loves the water wouldn't go under for about 10 minutes but had to because our kids wanted to swim around. You can get into the pool without using your keycard from the 2 entry points so really anyone even off the street can go in there. The breakfast was disappointing but it was free. Standard fare of waffles, ham, scrambled eggs, pastry assortment, breads, yoghurts, cereals, and hard boiled eggs. In the courtyard there was a bbq canopy, chairs/tables, outdoor pool, swing set - so I guess it's much different in the summer. I would've picked the Ramada but they didn't have an indoor pool. There is a Wal-Mart, Tim Hortons, and other shops within a 5-minute drive.

"A great breakfast to get your day started"
Betty S, 08 Octobre 2015

Very clean room with a very comfortable bed and the shower worked great with nice complimentary hair and body products !! We felt welcome and safe with well lighted parking areas ...there was both an outdoor pool and a wonderful indoor pool and a hot tub and a laundromat ...in my opinion they had everything you need to have a nice stay . we spent two nights and would have been happy to spend more !

"Average, but friendly staff, some issues and concerns though"
Nolpreen, 08 Octobre 2015

Overall a good breakfast spread offered and friendly staff but found it weird to have an exercise area right out in the open at entrance to where they have breakfast upstairs. Plus internet was worst wever, could not log on to many many attempts. Limited tv channels and old school, no high def offered. I also called down to ask about internet weakness at 11 pm and no answer, not good.

"Good Place to stay"
pjnanook, 04 Octobre 2015

While the place is a little older, it is well kept. The room was nice but the TV/Cable box needed to be set up correctly to use the advertised 42" screen. Two TVs in this suite and one of the remotes did not work. Not a big deal since we were only there for a night. We stayed in a King suite and the room was very nice with a kitchen and all the dishes necessary. I would stay with them again. The staff was extra nice and the breakfast was better than expected at this level of hotel. The indoor pool and hot tub were very nice as was the outdoor pool although we used neither. The Hotel is near the lake and the beach. A very good value at the off-season rate. We were told that people come here during the high season year after year. I can understand why.

"Old property"
Harvey L, 04 Octobre 2015

This property is very old and probably should be rebuilt. Beds are very soft. The rooms are also showing there age, very noisey could hear people above and next to you. Hotel is not in a very good location,

"Clean and comfortable"
NewMexicotraveler37, 03 Octobre 2015

This is an older motel that has been remodeled in the recent past. Our room was clean and the bed was comfortable. The staff was courteous and helpful. All in all, it was an OK place to stay. The breakfast was above average for motel food. There is a large swimming pool in the middle of a very large grassy area between wings of the hotel. I didn't see an elevator for handicapped folks and the climb to the second floor could be a challenge to some.

"pleasant oasis"
Dave H, 02 Octobre 2015

We enjoyed our stay with our new puppy, great breakfast each morning. Of course everything is close to everything in Pent icon. Courtyard is very pleasant spot to relax. Indoor swimming facility and exercise room are big pkus'.

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