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Best Western Plus Hotel Sunrise Inn, Osoyoos

4.0/5  - basé sur 688 notations.
5506 Main Street, V0H 1V0, Osoyoos, Canada - See map

Welcome to Best Western Plus Sunrise Inn. Our Osoyoos pet-friendly hotel is designed with comfort in mind, which is why we welcome guests and the whole family to stay with us. Spend the day partaking in water recreation at nearby Osoyoos Lake or try your hand with Osoyoos golfing at one of the nearby courses. Our staff members are happy to provide recommendations on must see attractions and local destinations or fine dining. At our Osoyoos hotel, we're known for a great location and our free hot breakfast. Start each morning at the waffle station, then move on to select your favorite fruits and breakfast pastries, cereals, yogurt and 100% Arabica coffee or cold juices. Snowbirds particularly love it here, and we offer winter monthly stays and long term stays for those who are looking for a longer escape. We're family and pet-friendly, which means that kitchenettes and suites are our specialty. You'll feel right at home at our Osoyoos hotel with the amenities you need to be comfortable. Local wineries and tours make for an excellent vacation, and we understand that you'll need more than a weekend to really see everything. Whether you prefer spending your days golfing, or doing outdoor activities at the lake like fishing, there's something for everyone. Biking on the trails or hiking around the region are also popular activities. Try out one of the fine dining restaurants nearby, or try your hand at birding. There's plenty of nature surrounding our Osoyoos hotel for outdoor lovers. However, if you're here on business, we also specialize in making business travel as fun as possible. Book your room at Best Western Plus Sunrise Inn for a day or a month!

Best Western Plus

Hotel Sunrise Inn

LABEL_ITINERAIRE

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LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Heated pool
    Heated pool
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 689 guest reviews
NOTE ISSUED
Excellent
276
Very Good
282
Average
89
Poor
32
Terrible
10
REFER TO NOTICE
Business Business
50
Couples Couples
297
Family Family
211
Friends getaway Friends getaway
77
Solo travel Solo travel
21
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Wine Touring"

5
12/07/2018

We visit Osoyoos Spring and Fall to do a wine tour and always come back to the BW. The rooms here are spacious and super clean. They include a breakfast as well that has lots to offer including hot foods. Great value.

"Nice Hotel"

4
19/06/2018

The Best Western in Osoyoos was a nice place to stay. Rooms were clean and spacious, good value for the price. The pool area was well maintained. Breakfast was simple but good, a nice variety of choices.

sunrise031, Guest Services at Best Western Plus Sunrise Inn, responded to this review
We are glad to hear that you had a good stay with us and we look forward to seeing you the next time your travels bring you our way! Cheers!

"Clean, comfortable and affordable"

4
16/06/2018

Good location, affordable rates. Quick and easy check-in. Room was clean and well looked after, decent size. Friendly, helpful staff. Didn't take advantage of the pool or hot tub, but wifi worked fine. We're used to a relatively decent breakfast at Best Western Hotels and this was certainly no exception. Lots of choices. Would be happy to stay here again and to recommend to fellow travelers.

sunrise031, Guest Services at Best Western Plus Sunrise Inn, responded to this review
Thanks so much for your kind words! We are happy to hear that you enjoyed your time with us and we look forward to seeing you the next time your travels bring you our way! Cheers!

"Great value"

5
15/06/2018

Large room with 2 queen size beds. Very clean, comfortable and quiet. Next door to a small amusement park for kids but not a noisy one. Hot breakfast included. Check in lady was very friendly and helpful. Definitely would choose again if we were passing through. Great value for money

sunrise031, Guest Services at Best Western Plus Sunrise Inn, responded to this review
So glad to hear that you enjoyed your stay with us! We look forward to seeing you the next time you are passing through Osoyoos! Cheers!

"Weekend Car show retreat "

5
08/06/2018

This place is first rate, clean rooms, continental breakfast, easy going staff, we will be back next year. Third year out group has been here and live the parking lot parties they allow us to have. Hotrods and lawn chairs, coolers and friends... good place to stay

sunrise031, Guest Services at Best Western Plus Sunrise Inn, responded to this review
Thanks so much for your kind words! We enjoy having you all as well, we get our own private car show :) We look forward to seeing you and your hot rods next year! Cheers!

"These guys are the best!"

5
08/06/2018

I was an evacuee of the Osoyoos Lake flood in May 2018. Millie, Derek and the family at the Best Western took me in on May 15. I could not have been in better hands until my return home on Thu May 31. These guys could write the book on customer service. Millie and Derek, thank you from the team and families of OK Wine Shuttle. John.

sunrise031, Guest Services at Best Western Plus Sunrise Inn, responded to this review
Thanks John! We were more than happy to do our part for the people who were evacuated. We like to treat everyone like family, mi casa, su casa! Cheers!

"An Excellent Choice in Osoyoos"

4
03/06/2018

The Best Western Plus Sunrise Inn is everything you'd expect from a Best Western in a great location. The rooms are spacious, clean and comfortable. The Staff are welcoming and their service is great. A breakfast is included in the rate. It is what travellers have come to expect from a so called 'free' breakfast. An assortment of breads and cereals with a waffle maker if you like that sort of thing. There is the industry standard scrambled eggs with bacon or sausage, re-heated fresh every day. Juices, milk and coffee round out the daily offerings. Breakfast is very nicely served in a dedicated room with the morning news on TV and friendly faces all around. There is a restaurant on site that is open for Lunch and Dinner. The food and service is excellent although it is not operated by the hotel.

sunrise031, Guest Services at Best Western Plus Sunrise Inn, responded to this review
Thank you for your glowing review of our staff and facilities! We hope that you will come and see us on your next visit to Osoyoos! Cheers!

"A clean, quiet hotel, spacious rooms, friendly staff and a nice pool"

4
01/06/2018

Despite the hotel being full, we had a restful stay in our spacious jacuzzi room facing north. The blackout curtains closed completely / properly, and so combined with the hotel being quiet, it made for a peaceful, restful night. The bathrooms are a touch on the small side, with limited counter space. But the amenities are very nice and the shower was great. The breakfast had standard BW fare, except they ran out peanut butter... Big unhappy face. Being so busy, breakfast staff were not as personable as we've experienced at other Best Westerns. We found the wall paintings in the pool area and lobby a bit cheesy, but we did appreciate the numerous gorgeous rose bushes in the grounds / parking area.

sunrise031, Guest services at Best Western Plus Sunrise Inn, responded to this review
Thanks for taking the time to leave such a kind review! We look forward to seeing you the next time your travels bring you to Osoyoos!

"Out of Province Stay"

4
27/05/2018

A very nice hotel in a great location. The staff was friendly, attentive and informative. The room was very clean and comfortable. It is easily accessible to the town, vineyards, mountains and lakes. I would definitely recommend it!

sunrise031, Guest services at Best Western Plus Sunrise Inn, responded to this review
We are glad to hear that you enjoyed your time with us and we look forward to having you back anytime!

"Clean and comfortable"

5
26/05/2018

We have stayed at this Best Western Osoyoos several times. The staff is friendly, always have our reservation ready, the rooms and beds are comfortable. We had dinner at the attached restaurant which was very good. We will be back.

sunrise031, Guest services at Best Western Plus Sunrise Inn, responded to this review
Thanks for taking the time to leave such a kind review! We look forward to seeing you the next time your travels bring you our way!

"Friendly Staff"

3
25/05/2018

The staff are super friendly. Renovating right now, so that is likely the cause of some of the challenges experience, so no need to mention them. Nice to have a restaurant and a Quizno's attached to the hotel, options are always nice to have. Having a fun park next door was wonderful, too. Disliked being at the fun park, though and having to smell cigarette smoke from hotel customers in the parking lot of the hotel. The grounds are kept really well.

sunrise031, Guest Services at Best Western Plus Sunrise Inn, responded to this review
We are happy to hear that you enjoyed your stay and we look forward to seeing you in the future!

"Overall a great place to stay."

5
22/05/2018

Booked in with a group of friends. Front desk staff was very friendly and efficient. Hotel is spotless, our room was spotless and gorgeous - with a little balcony attached that had 2 comfy chairs and a little table (so cute, but thoughtful extras). The bed and pillows were super comfy. There is a restaurant attached to the hotel and pubs/restaurants within walking distance (including the lake). There is an amusement park right beside the hotel, but we didn't go there. Didn't use the pool or hot tub either. We have been here once before and enjoyed it so much we made it back again this year and, hopefully, will make it here next year.

sunrise031, Guest Services at Best Western Plus Sunrise Inn, responded to this review
We are so glad to hear that you are repeat customers! We aim to please and it sounds like we did! See you next time you visit our beautiful little town!

"Osoyoos stay"

5
21/05/2018

Excellent breakfast and customer services. We came with our family and had the family suite with a full kitchen and separate bedroom. Worked perfectly. The kids loved the pool and the full breakfast. We would come again.

sunrise031, Guest Services at Best Western Plus Sunrise Inn, responded to this review
Thanks for your kind review! We are so happy that you and your family enjoyed your time with us and we look forward to seeing you again in the future!

"Memorable stay"

4
19/05/2018

We started our trip from Seattle Washington to Canadian Rockies Canada few days ago. It was a long drive to cross the border. Osoyoos is the town right next to the border. It is a very pretty little town surrounded by lake. This hotel is not on the shore but only few minutes away. We was on 2nd floor. They have balcony so we had our very first dinner on the balcony. It was very hot day but sitting on the balcony with cool breeze making big difference. We enjoyed our stay here. The staffs were very friendly and helpful. Our room was clean and spacious. The continental breakfast was good enough for our day. It was a memorable experience to stay in this Best Western hotel and very good one

"First Time"

4
14/05/2018

Friendly and helpful staff. The staff were working extra hard do to local flooding which gave them a full house. Our room was really comfortable and well equipped. The only problem was we were right against the stairwell on the ground floor. Every time someone ran up or down the stairs, we could hear it as our head board was against that wall.

"Family suites were excellent, great breakfast too!"

5
14/05/2018

This is our 2nd time staying at this hotel, though the first time was 5 years ago. They have done some upgrades and the rooms were great. Quality breakfast too that was well laid out and had lots of space for people to access toast, cereal, waffles, hot food (bacon or sausages and eggs), and utensils. Kids enjoyed the indoor pool. Two restaurants on-site (but accessed from front of building - McKia's and Quiznos). Right next to Rattlesnake Canyon for family fun! Can't go wrong with this hotel!

"Sunshine"

5
13/05/2018

Lovely place to stay and have done so several times. It is pet friendly which is accommodating our furry friends. We enjoyed dinner at McKia's Restaurant and the breakfast buffet in the hotel. It's walking distance to the beach and pub.

"Renovations Going on But Did Not Affect Our Stay"

4
11/05/2018

Renos are going on but did not affect our stay. Room was quiet and clean and beds were comfortable. The room was reasonably priced and provided breakfast that had everything you would want. There was a restaurant close by for supper, etc. We would certainly stay here again.

sunrise031, Guest Services at Best Western Plus Sunrise Inn, responded to this review
Thanks for your kind review! We are glad to hear that your time with us was enjoyable. We hope to see you next time your travels bring you to our little piece of paradise!

"Great value"

4
11/05/2018

Not on the water but close to a very good restaurant Campo Marina. Hotel is under minor renovation but great rooms at a great price with wonderful staff and pleasant hot breakfast. We enjoyed sipping local wine on the outside balcony.

sunrise031, Guest Services at Best Western Plus Sunrise Inn, responded to this review
Happy to hear that you had a good stay with us! We agree that there is nothing better than enjoying our local wine on a sunny balcony! We hope that you will come back and see us soon.

"Osoyoos Best Western"

3
09/05/2018

Clean, decent value for the money - under renovations. Staff varied between friendly and not. Housekeeping was good. The free breakfast is nice - someone needs to teach them how to scramble eggs tho -

"Hotel Good IF they don't do construction at night!"

2
28/04/2018

Hotel decided to rip down wallpaper in the hallway from 7 to 9:40 on a Sunday night. Tools, wallpaper and nails were all over the place. I came out of the elevator and my room number plaque was removed so I couldn't find my room. There was also a cat's paw tool faced upwards in the middle of the dimly lit floor which someone could have stepped on. Spent the night listening to the ripping of paper off walls. Management apologized but couldn't seem to stop the construction. Other than that its a good hotel - clean rooms, good beds, breakfast is better than most others. Be warned that some rooms have balconies and some look over the restaurant alley in the back. I would also worry about their a/c especially if I was going there in the summer. Ours barely cooled the room down in the Spring.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
We are really sorry that you were disturbed by the renovations. We do our best to have these things done in a timely fashion but occasionally the crews can only work at certain times. We hope that you will come back and see us when all the renos are done. Cheers!

"Good standard"

4
22/04/2018

Two night stay, our suite nice and clean, foam mattress bed a little warm for us but comfy, staff very obliging, easy parking, quiet even though on highway, standard hotel breakfast and breakfast room - just what we needed to get going. We'd stay here again - good value we thought and clientele all good natured made for a pleasant stay

"Housekeeping is horrible."

2
19/04/2018

Lily at the front desk was great and went over and above to make us happy. The housekeeping are horribly trained. They have never been trained about detail cleaning. I would put a Do Not Disturb sign on door handle unless you want to be awaken at 7:30 with a knock on the door,

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
We are so sorry that you had a bad experience with us. We do our best to go above and beyond and it is disheartening to hear we missed the mark. We hope that you will give us another chance to exceed your expectations in the future. Cheers and we hope to see you soon.

"We had a lovely stay"

4
17/04/2018

We had a lovely stay and Derek at the front desk was very accomodating. I really enjoyed our stay here. I would highly recommend this hotel. Good recommendations for restaurants and what to see in the area.

BWSunriseInn, Manager at Best Western Plus Sunrise Inn, responded to this review
Thank you for the great review! I am glad Derek was able to assist you in your needs and that you enjoyed your stay with us! Hope to see you again in the near future!

"Snow Bird Retreat"

4
06/04/2018

Large well equipped suites. Complimentary breakfast, and room cleaning. Free parking, exercise room and attached restaurant , which serves good food at a reasonable price. The staff are excellent, meeting all your needs.

sunrise031, Guest Services at Best Western Plus Sunrise Inn, responded to this review
Thanks for your kind review! We are thrilled to hear that we made your winter getaway more enjoyable! Hope to see you next year! Cheers!

"Happy with the value"

5
29/03/2018

Granted we're staying in the off season, but even with many things not open yet at this time of year (The nearby theme park for example) we found the hot tub super relaxing and the pool (while on the cold side) you do climatize to it and the kids found it plenty fun for our needs. The breakfast isn't amazing... the eggs are powdery but the selection is pretty amazing for the price (free). We've had bacon and sausage plus the eggs each day so far, and the kids eat cereal or waffles or yogurt.. or muffins... there's a lot to choose from. Rooms are clean and not smelly, beds are comfy and the front desk staff are very friendly to the kids and helpful. The showers never run out of hot water and come with soap that doesn't leave you dry and itchy... you really can't complain about this place.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
Thanks so much for your kind words! We are happy to hear that you enjoyed your time with us and we hope to see you the next time your travels bring you to Osoyoos! Cheers!

"Excellent staff even when something goes wrong. "

5
07/02/2018

Great hotel. We went in the off season. Some minor renos going on, but no big deal. Staff is very friendly and accommodating. We had one issue come up and hotel staff dealt with it seriously and promptly. Grateful for that. The included breakfast is quite good. Bacon and eggs or sausage and eggs along with everything else you would expect. Kids loved the waffles. This place is right next door to a fun park that looks really cool. Only open in the spring and summer. Will have to come back.

sunrise031, Guest Services at Best Western Plus Sunrise Inn, responded to this review
Thanks for your kind words! It's good to know that the renos didn't bother you and that we dealt with your issue to your satisfaction. We hope to see you the next time your travels bring you to Osoyoos. Cheers!

"Comfort Plus"

5
21/01/2018

Accommodating front desk staff, large rooms, very comfy beds, on the main thoroughfare, reasonable fees, great breakfast included, busy place so reservations are a good idea. Great restaurant options either within walking distance or a short drive away

sunrise031, other at Best Western Plus Sunrise Inn, responded to this review
So glad to hear that you enjoyed your time here in Osoyoos! We aim to please and it sounds like we did:) We hope to see you the next time your travels bring you our way! Cheers!

"Good Value Hotel"

5
09/01/2018

Enjoyed my stays overnight in Osoyoos on my way home at the Best Western. Spacious clean room, quick breakfast, and friendly staff. The location is great and if you were wanting to go to the beach you're right there. We usually stay here as a pit stop on the way home to the coast and it's everything you could want

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
Thanks for your kind words. We are so happy to hear that you enjoy the time you spend with us and we hope to see you soon! Cheers!

"convenient and good value in Osoyoos"

4
27/12/2017

We have stopped at this motel many times on route to Vancouver and have found it to be good value and convenient with a restaurant on site (which is independent of the motel). It seems that the level of service and quality of the food has decreased compared to previous years. The motel is being refurbished and was not complete in December 2017 but should be a nice update when completed.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
We are happy to hear that you enjoyed your time with us and we look forward to seeing you the next time your travels bring you to Osoyoos! Cheers!

"Birthday and Hockey"

5
11/12/2017

Staff in this resort are so friendly and accommodating!! The beds are incredibly comfortable and the breakfast is hot with scrambled eggs, sausages or bacon and two different flavors of waffles, as well as all the other breakfast trimmings. The full sized muffins were delicious!! We would definitely stay here again and would strongly recommend this Best Western to others.

sunrise031, Guest Services at Best Western Plus Sunrise Inn, responded to this review
Thanks for your lovely review! We aim to make you feel at home and it sounds like we succeeded! We hope to see you soon!

"Comfortable Stay"

5
08/12/2017

We enjoyed our overnight stay at the Best Western Plus Sunrise Inn. Reception desk staff was friendly. We had a comfortable room on the third floor which was larger than many places you find today. Beds were great and made for a good night sleep. Breakfast was excellent for a hotel breakfast. Good selection of breakfast items and enjoyed the berries to go with the waffles. They are doing maintenance on the property but we weren't bothered by it.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
Thanks for your kind words! We hear that you enjoyed your time with us and we hope to see you the next time your travels bring you to Osoyoos!

"Hockey weekend"

3
27/11/2017

Exceptional front desk staff. Awful maintenance staff - rude with zero people skills. The breakfast was great with many options and the hours it was open made it very accessible, considering our schedule. The kids really enjoyed the pool until the lights went out and they were unable to turn them back on, an hour before closing.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
Thanks for your review. We are sorry that there were issues while you were here, and we hope that you will give us another chance to provide you with a better experience. Hope to see you soon.

"Curlbc discount"

4
26/11/2017

Booked 3 night stay as our our boys were competing in U21 open qualifying for Provincials. Also a Peewee hockey tournament in town. King suite was jacuzzi tub was spacious. Everything was orderly, clean, and in good shape. Quiet rooms. Hot buffet breakfast was great value for the room price. Will stay here whenever an overnight stay in Osoyoos is required. Recommend for families.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
Thanks for your kind review! We are happy to hear that you enjoyed your time with us and we hope to see you the next time your travels bring you to Osoyoos!

"Great beds an awesome sleep !"

5
18/11/2017

Great place to stay, friendly and helpful staff. Clean and well maintained rooms. Beds were awesome ! One of my best sleeps in awhile. In the summer time this would be a great place for a family to stay at; there is a small amusement park next door.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
Thanks for your compliments! We aim to please and it sounds like we did! We look forward to seeing you the next time your travels bring you to Osoyoos!

"Awesome!"

5
14/11/2017

Bent over backwards to make our stay great! Price was right, beds as usual were good, rom was clean! Could not ask for anything more. Guess that is why I am a Gold Card member. You know what to expect. Front end staff and room maid were par excellent.

sunrise031, Guest Services at Best Western Plus Sunrise Inn, responded to this review
Thanks so much for your kind review! We hope that you will choose us again the next time your travels bring you to Osoyoos! Happy Trails!

"Excellent value for Sports Team"

4
09/11/2017

Large, clean, comfortable and quiet rooms. An excellent restaurant that had beautiful presentation of entrees, besides tasting very good! Nice clean pool area with interesting murals. Hearty breakfast, including eggs, sausage and waffles.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
Glad to hear that your team enjoyed your time in Osoyoos. We aim to provide a good environment for teams and families and we are glad to know that we accomplish that. Hope that you will keep us in mind for your next tourney, or wine touring weekend ;). Cheers!

"You Rock BW Plus in Osoyoos!"

5
08/11/2017

My family was in transition moving to Osoyoos, from the lower mainland in a snow storm. Being a stressful time, this BS hotel took the time to make it stress free. We didn't even want to leave to our new home it was so comfortable.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
We are glad we could be your home away from home! We hope that you will recommend us to friends and family who come to visit! Thanks for choosing us to be your "transition" home. Cheers!

"Good time here."

5
04/11/2017

Stayed here 2 nights really good place & the food was really good too friendly staff too it was very busy too did not know how close it was too the Washington boarder it is a good place to stay when you come here. There is a swimming pool, hot tub & exercise room too.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
Thanks for your kind review. We are glad that you enjoyed your time with us and we hope to see you again soon.

"Awesome Stay at a wonderful Hotel"

5
30/10/2017

This hotel and their staff are exceptional. Very accommodating and pleasant to deal with. The hotel accepts dogs and there is a lot of green space to walk them and run with. The continental breakfast is very good

sunrise031, Guest Services at Best Western Plus Sunrise Inn, responded to this review
Thanks for such a glowing review! We are happy that you and your furry friend enjoyed your stay! We hope that you and your fur baby will come and see us again soon. Cheers!

"Sports Tourney Stayover"

5
27/10/2017

We stayed for 2 nights during a Ringette Tournament in Osoyoos/Oliver. The hotel was perfect for our needs ! Great price, great rooms, great staff, hot/cold breakfast & the kids loved the pool. We would stay here again in a heartbeat!

sunrise031, Guest services at Best Western Plus Sunrise Inn, responded to this review
Thanks for taking the time to leave a review! We are always happy to hear that we made our guests happy! We hope you will keep us in mind for your next tourney or wine touring vacation! ;) Have a great day!

"Nice"

4
20/10/2017

Very pleasant stay, the room was nice and clean and the restaurant is very handy for our evening meal. Breakfast was fine as well and check out was easy so no problems. We would stay there again and recommend it to others.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
Thank you for your kind words! We are happy to hear that you enjoyed your time with us and we look forward to seeing you the next time you visit Osoyoos!

"Ok room, poor customer service"

3
15/10/2017

My husband and I were only spending one night in Osoyoos and found a room at the Best Western. Although the room was decent - comfortable bed, clean bathroom, quiet - I found the customer service at the front desk was lacking. Upon checking in I inquired about using the exercise room. I was told that I had to come to the front desk to get a key to access it. When I followed up later that night, there was another person at the desk who told me I could just use my room key to access it. Later that evening, we discovered that we had run out of floss. Since there was a sign in the bathroom that said Best Western could provide toiletries "complimentary", I inquired at the front desk. I was told that I'd be charged over $3 for floss - that they didn't give ANY toiletries free of charge. It puzzles me what they mean by "complimentary". There aren't a lot of options in Osoyoos but I doubt we'd stay at the Best Western Plus Sunrise in the future.

BWSunriseInn, Front Office Manager at Best Western Plus Sunrise Inn, responded to this review
Good Morning! On behalf of our entire team here at the Best Western Plus Sunrise Inn we would like to apologize for the slight mix up you had at the front desk regarding the fitness center. The fitness room is located just inside the Pool Area doors. The Pool Area can be accessed using the room key but in order to gain access to the Fitness Area a separate key is available at the front desk. We have a few new staff members and it seems that one of them may have gotten that mixed up. We would like to thank you for bringing that to our attention as we can now rectify the problem. We have Plenty of Complementary Toiletries as well as a few that have a cost. Complementary Toiletries here at the hotel included: Shampoo, Conditioner, Soap, Shower Caps, Toothpaste, Toothbrush, Razor, Shaving Gel, Combs, Make Up Remover, Mending Kits, Kleenex, Hand Sanitizer, and Ear Plugs. All of these things can be found at the front desk at no cost to the guest. Items such as Hair Spray, Dental Floss, Deodorant, Mouth Wash and Contact Lens Solutions are considered "extras" and have a slight additional fee. Sorry for any inconvenience this may have caused for you. Have a great day! Derek Mann Front Desk Manager

"Excellent service and beautiful room!"

5
13/10/2017

Normally we stay at a bed and breakfast but this time we decided to stay at a hotel in Osoyoos. We were not disappointed by our decision! The hotel has a pool and hot tub and many different types of rooms and suites. There is a complimentary breakfast with eggs, bacon/sausage, oatmeal, yogurt, apples, fruit juices, bread and pastries, coffee and make your own waffles. The only disappointing part of the stay for me was that the scrambled eggs had a very odd texture. I have dietary restrictions so the eggs were one of the few things I could eat but that was not a big deal because I had leftovers from the night before. Which brings me to the room review! Our room had a fridge and a microwave so it was perfect for heating up left overs! The bed was very nice and comfortable and there was a Jacuzzi in the room, too! The staff was really friendly here. Lily was working at the front when we arrived and she was very busy but handled everyone's requests in a very professional and timely manner. We were very impressed with her professionalism. The other staff members (front desk and housekeeping) were all extremely friendly as well. The Best Western was actually cheaper than the bed and breakfast we have stayed at previously in Osoyoos! We will definitely be returning here again!

BWSunriseInn, Front Office Manager at Best Western Plus Sunrise Inn, responded to this review
Good Morning! On behalf of the entire team here at the Best Western Plus Sunrise Inn we would like to thank you for your kind words about our property. We are very glad you had a great visit enjoying everything from the breakfast to the Jacuzzi in your room. Lily is simply one of the best isn't she? We are lucky to have such a gem working with our team. Again, thank you so much for taking the time out of your busy day to write us such a kind review. Hope to see you again in the future. Have a great day!! Derek Mann Front Office Manager

"Another nice stay"

5
11/10/2017

This is a great place to stay in Osoyoos. Clean, affordable, friendly staff, nice breakfast, pool and hot tub and comfy beds! Millie, Derek and all the staff are friendly and professional. We will be staying here again!

sunrise031, Guest Services at Best Western Plus Sunrise Inn, responded to this review
Thanks so much for your kind review! We are glad to hear that you enjoyed your time with and we look forward to seeing you the next time you visit our little piece of paradise! Cheers!

"superior service"

5
07/10/2017

I received excellent service starting at front desk when I checked in. Later when I went to settle account I had a bit of a confusing situation with a Best Western Voucher. I have to say, I was well looked after by the staff. I will certainly return to this location.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
We are glad to hear that we looked after you well. We like our guests to feel like they are at home! We hope to see you the next time your travels bring you to Osoyoos!

"the usual best western standard"

4
05/10/2017

Room 120 - $191.46 for one night. Good value. Fridge (although very noisy), microwave, sink, TV, cups and glasses, 2 x tables, sofa, TV & WiFi However, breakfast was served on paper plates with plastic knives and forks! That is not on, sorry

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
We are glad to hear you enjoyed your stay. Just as a note all of our plates, silverware etc. are made of 100 percent biodegradeable corn and potatoe fibres.

"Excellent breakfast and comfort beds"

5
03/10/2017

Nice hotel with reasonable price, considering a full hot breakfast and very well maintained breakfast room. The beds and beddings were very comfortable. Friendly staffs. Will come back again. Highly recommended,

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
So glad to hear you enjoyed our comfy beds! We hope to see you the next time you visit Osoyoos! Cheers!

""Popular Place""

4
02/10/2017

Taking an extended weekend we stayed in this Hotel. It was practically full but we ended up with a room with a king size bed. The bed was comfortable and the breakfast was not too bad as well in the morning. A little bit crowded but this place suited our needs. Oddly enough there only appeared to be one entrance just the front. This could make it a little bit difficult if you have a lot of luggage.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
We are glad to hear that you enjoyed your time with us and we hope to see you the next time you need a little getaway! Cheers!

"a good and pleasant stay"

4
26/09/2017

Good for children as there is a nice activity set up across. Not too far from the lake. Good stay. I would stay again. I wish they had more real breakfast items even for the fee but it was OK for one night stay.

BWSunriseInn, General Manager at Best Western Plus Sunrise Inn, responded to this review
Dear Guest, Thank you for staying with us at Best Western Plus Sunrise Inn, Osoyoos. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future. If I can be of assistance in the future, please don't hesitate to contact me at 250.495.4000. Thank you; we appreciate your loyalty to our brand. Sincerely, Millie Jarrett General Manager BEST WESTERN PLUS Sunrise Inn

"Check out this facility!"

5
26/09/2017

Very impressed, from the reception at registration, room cost and quality, personable and helpful staff, to the service and food quality in the Restaurant as well as at the Continental breakfast in the morning. Overall, very good experience.

BWSunriseInn, General Manager at Best Western Plus Sunrise Inn, responded to this review
Dear Guest, Thank you for staying with us at Best Western Plus Sunrise Inn, Osoyoos. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future. If I can be of assistance in the future, please don't hesitate to contact me at 250.495.4000. Thank you; we appreciate your loyalty to our brand. Sincerely, Millie Jarrett General Manager BEST WESTERN PLUS Sunrise Inn

"Reminence Tour"

5
26/09/2017

We joined our friends on their return to the Cannon Beach/Seaside area to reminisce of 11 years of family vacations. It was wonderful to share in their stories of sand dunes, sand castles and food. We could certainly see why they would have visited the area

BWSunriseInn, General Manager at Best Western Plus Sunrise Inn, responded to this review
Dear Guest, Thank you for staying with us at Best Western Plus Sunrise Inn, Osoyoos. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future. If I can be of assistance in the future, please don't hesitate to contact me at 250.495.4000. Thank you; we appreciate your loyalty to our brand. Sincerely, Millie Jarrett General Manager BEST WESTERN PLUS Sunrise Inn

"Horrible Internet"

2
26/09/2017

Worst Room Internet ever! Staying at BW in Nelson now - Great connection! Wifi at Osoyoos BW isTerrible - constant drops & signal varies from good to gone - Get this fixed guys otherwise I will never stay here again

BWSunriseInn, General Manager at Best Western Plus Sunrise Inn, responded to this review
Dear Guest Thank you for taking to the time to write a review of your time you stayed with us at Best Western Plus Sunrise Inn, Osoyoos. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 250.495.4000. Sincerely, Millie Jarrett General Manager BEST WESTERN PLUS Sunrise Inn

"Spacious Suites, Good Value"

4
25/09/2017

It was our first-ever trip to Osoyoos and the Okanagan in general so we wanted a nice place for our 6-night stay there. Based upon TA reviews and price, we chose the BW Sunrise Inn. Overall it was a good experience. Check-in was easy and in no time we were up in our third floor room. We were thankful our decision to take a suite; for an extra $18/night we had a huge living space, kitchen facilities, a separate bedroom and a balcony on the lakeside of the building. The beds were quite comfortable for sleeping and we appreciated the ability to spread out. The large fridge and cooking facilities were also nice. A few things struck as odd so we phoned the front desk for help. There was no clock in the room (it had been stolen by previous guests) and there was a hole in one of our interior doors (the same guests apparently had one heck of a door-kicking and smashing party during their stay.) Another clock was immediately supplied and the hotel offered to replace the door next day. We appreciated the replacement gesture and found all staff pleasant to deal with. One of the few things we definitely didn't like in our suite was the level of housekeeping cleanliness. Several areas in our huge suite had not been dusted in ages (the balcony window area for example) and because of our allergies we had to stay away from those parts of the room. I sometimes felt like demanding a vacuum cleaner so that I could do the housekeeping myself but resisted the urge. The cleanliness was a blemish on what was otherwise a pretty decent deal and stay. The breakfasts were a cut above your average hotel-grade fare and the spacious breakfast room had a nice ambience to it. Some of the items, like breakfast meats and scrambled eggs, we made fresh each day in the kitchen as opposed to purchased frozen. Many of these items are ready before the official opening time of the breakfast room and those hitting the road early are welcome to come down and eat early. I didn't use the pool but it appeared clean and friendly. The grounds were professionally landscaped and nicely maintained, we really like the layout of the various perennials. With the exception of the dust issue, we were pretty satisfied with our stay. We give the property 4 stars out of 5 and would stay there again.

BWSunriseInn, General Manager at Best Western Plus Sunrise Inn, responded to this review
Dear Guest, Thank you for staying with us at Best Western Plus Sunrise Inn, Osoyoos. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future. If I can be of assistance in the future, please don't hesitate to contact me at 250.495.4000. Thank you; we appreciate your loyalty to our brand. Sincerely, Millie Jarrett General Manager BEST WESTERN PLUS Sunrise Inn

"Very comfortable stay"

4
21/09/2017

Having checked out a day early following issues with accommodation in Nakusp, we needed to find a hotel for one night before checking in to the hotel in Osoyoos for which we already had a reservation. We had stayed at the Best Western Peppertree Inn a few years ago and had been happy with our stay so decided to stay there again. We made a reservation by phone for a king suite with balcony, arrived around 4 hours later and were warmly welcomed at check in. The suite we were initially assigned had no balcony and only a view of a wall, but following a phone call down to the front desk we were assured that changing rooms was not a problem. We were immediately given a lovely corner king suite on the top floor with a decent size balcony. The front desk clerk was really pleasant and indicated that he was glad that we had spoken up. The suite was really spacious, very clean and had a fully equipped kitchen. The balcony was a lovely spot to sit with a glass of wine while the sun went down. There is a family style restaurant with a bar at the hotel and we decided on an early dinner. Although the restaurant did not officially open for another 15 minutes, we were welcomed in by the cook, Alma, who served us a couple of beers while we looked at the menu until our server arrived for her shift. The portions were generous and the food really good - my wife loved the chicken quesadilla. Alma is a real character - so friendly, funny and genuine, and we thoroughly enjoyed talking to her while we "chilled out". We were not disappointed that we had decided to spend the night at the Sunrise Inn.

"Very nice hotel with friendly staff"

5
21/09/2017

Great place to stay. Friendly staff and went above to help us with some frozen food that they stored in the freezer for us. Breakfast was nice and rooms clean. Check in/out was fast and efficient. Good parking behind building.

"Rude & Frustrating"

1
20/09/2017

Although the hotel room was nice, the staff on check-in were very unfriendly and uninterested, both ice makers were broken (and reception didn't care) and the Internet service was pathetic! Certainly not what you would expect from a well-known hotel chain.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
We are sorry to hear that your stay was not up to Best Western standards. We use all feedback to implement changes so that you and other guests can enjoy a superior experience. We hope that you will give us another chance one day to give you an excellent experience at our establishment!

"Very Pet Friendly"

4
20/09/2017

We always travel with our 20 pound dog and finding good places to stay with him can be an adventure. We stayed in room 128 with our dog and it was great! We parked in the rear at the back of the building and there's a door there to get us in the building, rather than traveling through the lobby.There's a small patio outside the unit that has a railing so our dog couldn't get out but he could hang outside and people watch. And with the unit being the last one, the exit was right beside us,so easy for those pee breaks. There's lush grass all around the backside of the hotel, so those breaks were super fast. The unit itself had a kitchenette and this hotel serves hot breakfast too. Part of the floor is tiled, so it was easy cleanup of any dirty paw prints. There was also a hide-a-bed if the king size bed wasn't enough. Every staff member we spoke with was super friendly. We even ran out of dog bags and they gave us some with no issues and directed us where to go in town to buy more. This wasn't a fancy place but we'll take function over fashion every time. We will definitely stay there again.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
We are glad to hear that you and your furry friend enjoyed your time with us! Hope to see you all the next time your travels bring you to our lovely little town! Cheers!

"Loved the in room wine"

5
17/09/2017

The room was great. It was very clean, everything worked (TV, internet, coffee machine, fridge), and looked great. I loved the wine in the room that can be purchased, nice and convenient. The staff could have been more welcoming but they were OK.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
We are glad to hear that you enjoyed your stay. We hope to see you the next time you visit Osoyoos!

"Sep Long Weekend"

4
09/09/2017

The rooms are huge! We had 2 queen beds and a full kitchen. The room was more like a suite at a 2 queen bedroom rate! WIFI was strong. Lots of free parking. Very nice breakfast options. The waffle maker is always the most popular option. Would I stay again? Yes!

"stay at Best Western"

3
06/09/2017

good room and staff but no access to beach and pool too small. Breakfasts were good. Would really like access to beach and larger pool. Really good that they have pet friendly rooms. Would stay again if I couldn't get a hotel with beach access.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
While we can not do much about our location and pool size, we are glad to hear that you enjoyed the rest of our amenities! Come and see us again any time!

"Unfriendly staff and issues with room."

2
01/09/2017

Room lock was not working and had to leave the door unlocked when went for dinner and took valuable belongings with us and it was fixed next day. Sofa bed in suite was damaged and staff did nothing to get it fixed. Overall terrible experience at BW.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
We are sorry to hear that we did not deliver an outstanding experience. We take all feedback and use it to implement changes to improve the experience for all guests. We hope that you will consider staying with us again so that we may deliver you a superior experience.

"Nice stay"

3
28/08/2017

Our stay in Osoyoos was O.K. Hotel was comfortable, clean and personnel polite and helpful. Location on main street O.K. but a little Noisy as next to Go Kart site. When questions asked to counter ladies, they were very helpful. I would recommend for one night but if more, would take closer to the lake.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
We are glad to hear that you enjoyed your time with us and we hope to see you again soon!

"Nice hotel!"

5
27/08/2017

We enjoyed our stay at this property. There were lots of amenities nearby. The room was excellent, well appointed and dog friendly. The breakfast was very nice and the people were friendly. Osoyoos is a wonderful place to visit. We will be back to this town and this hotel.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
We are happy to hear that you and your four-legged friend enjoyed your stay. We aim to please all our guests, furry or not! Hope to see you again soon!

"Good sleep"

4
25/08/2017

We stopped in on a busy Thursday evening. The staff was most helpful. The room was quiet and clean. The staff recommended a dinner spot which was great. Breakfast in the morning was good too. If travelling,consider staying here.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
Thanks for your kind words! We are happy to hear that you enjoyed your stay and we look forward to seeing you the next time you visit Osoyoos!

"Great Accomodations"

4
22/08/2017

My wife and I were on our way back to Edmonton from Vancouver however we decided on going through Osoyoos to get some fresh fruit, we decided on this Best Western to stay and we were glad we did, the place was great.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
Thanks for your kind words! We are happy to hear that you enjoyed your time with us and we hope to see you the next time your travels bring you to Osoyoos! Cheers!

"Worst hotel experience"

1
21/08/2017

This was the worst hotel experience I have encountered. I was staying at the hotel on business purposes. I was advised prior to booking my stay that this hotel always provides business partners with good service and very nice rooms. I was greatly disappointed to say the least. Every time I had called in prior to my stay I was placed on hold while the front desk attended to guests at the counter. I was expecting to have the same kind of service when I was checking in. However, I had to wait 15 minutes at the front desk for the receptionist to get off of the phone. She was dealing with another guest that was trying to book a room and they wanted several details etc. The call was lengthy. The front desk clerk never looked up to acknowledge I was there or place the caller on hold while I quickly checked in. After waiting a very long time (considering there was no one else in line except me). I was provided with a room on the 1st level right near the pool/fitness room facing the parking lot; I had requested a quiet room since I was there on business so I could concentrate and sleep peacefully. This was not the case. I could hear children running up and down the hall at all hours not to mention the door to the pool slam shut repeatedly. I left on Tuesday morning to go to work in Oliver - I was gone before 6am and upon my return at 3pm my room had still not been cleaned. I had to go to the front desk and wait in line once again to request my room be cleaned and then plan to leave for 2 hrs to allow time. To make up for the mishap of housekeeping forgetting my room they provided me with some extra conditioner and shampoo... I don't see how that was the solution to make up for the inconvenience but the thought was appreciated. Upon returning my room had been cleaned and I was satisfied. I decided to order some food to go from the adjoining restaurant. I walked in and was ignored by all of the staff. I eventually flagged a waitress down and requested a menu. She confirmed I was able to order my dinner to go so I could eat in my hotel room. I was advised the wait time would be approximately 30 mins and that they would call my room # once pick up was ready. I wait 40 mins and without a call decided to head back to the restaurant to get my dinner. I was ignored once again. I stood in the middle of the restaurant for another 10 mins before the waitress that took my order finally acknowledged my existence and without saying a word handed me the debit machine. I paid for my salad and noticed that the bill indicated to "make in 30 mins". I was expecting my salad to be ready at that point since I had now waited 50 mins and had paid. The wait staff buzzed around me but as if I wasn't standing right there. It wasn't until someone else had come up to pay that they asked me to stand to the side so the other customer could pay for their dinner. I was very upset at this time as I was hungry and had waited a very long time as it was for a salad. I do not believe the waitress even put my order in until I had come in to pay for it - when I eventually inquired on the status I was told it would be "another 5 mins" I then asked the waitress again if it was actually going to be 5 mins or if it was actually going to be 10 mins. She then became snippy and told me they would call me when the order was ready. I was VERY upset and went back to my room. I was not provided with a phone call for another 10 mins after returning. I was tired, I was hungry. All I wanted was to get my dinner and eat it in peace in my room and go to bed. I was not expecting to have to wait for over an hour for a salad. When I picked up my dinner from the restaurant there was no apology made for the wait. They handed it to me and then walked away abruptly. The level of customer service was awful. Least to say I was very happy to be checking out the next day. When I gathered my belongings and was ready to leave I was shocked that there was no one at the front desk to provided assistance in checking out. I went to the meeting room where breakfast was held and asked the lady working in there if someone could help me as I needed to leave for work. She advised the front desk would be back at 6am (I started work at 6am in Oliver so this was concerning). I waited patiently and after no one came to the front desk I returned to the breakfast meeting room. The lady that advised someone would be available at 6am then came to the front desk and checked me out. I do not understand why I was told I had to wait until 6am to check out when the same person that advised me of this checked me out at 6:10am. I was very VERY disappointed. Co-workers I told my experience to were shocked advising they always receive the best service - quietest room etc. I will NOT be staying here ever again.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
We are so extremely sorry that we did not provide you with a superior experience. We try to accomodate our business travelers as much as humanly possible. Regarding your interactions with our staff, they have been talked to about the incident. As to your experience with Mckia's please go to their Tripadvisor page and leave your concerns there as well. We do not own the restaurant, they lease space from us. Again many apologies for the unfortunate experience that you had. If you have any further concerns please feel free to contact the hotel directly @ 250-495-4000

"Osoyoos Golf Trip"

5
20/08/2017

Very good value, facility is in good condition and kept up well. Close to amenities, but away from downtown noise. All in-suite and on-site features were as advertised and in good order. Have used in the past with both golf group and couples situations and recommend for either. No secure parking on site, but close to rooms for unloading vehicle.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
Thanks for your kind words! We are glad to know that you enjoy your visits with us and we hope to see you the next time you visit our little piece of paradise!

"Great place!"

5
19/08/2017

Great place to stay. Very clean, great staff, great location. Great restaurant within walking distance and a great family fun place next door. I would stay here again, family vacation, lots of family fun times shared together!

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
We are happy to hear that you enjoyed your time with us! We hope to see you the next time your travels bring you to Osoyoos!

"Disppointing..."

2
17/08/2017

Not up to usual Best Western standards. Barely could stand to stay the night. Our 3 night stay at the Best Western Plus Sunrise Inn lasted only 1 night. The staff were friendly, but unfortunately that was the only thing that was good. Room – The room needs a serious overhaul. The pink tiles at the entry way are in rough shape and lead into reddish orange carpet that needs to be replaced. The swing bar on the door security latch was broken leaving us feeling less secure. There were stains on the furniture. The bed was comfortable although as a couple we would have preferred 1 king bed rather than 2 queen beds. The window looked out onto the parking lot and highway out front. Breakfast – There was coffee and other breakfast items, but many were not fresh. The bananas should not have been served, they were black and should have been thrown out. It was an insult to serve rotten bananas to paying customers and they should either go to the store and get more or just not serve them. We were unable to feel comfortable in this hotel and seriously suggest a shutdown and full renovation. At $220 a night we expected a clean comfortable room, not this level of major wear, stains and lack of attention to detail. We checked out after 1 night and into a beautiful villa on an orchard that was actually cheaper per night but exceeded the BW in so many ways. We do not recommend this hotel and hope management will consider making the needed changes to this property.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
We are sorry to hear that we did not offer you a superior experience.We take all feedback and use it to implement changes and improvements. We do have renovations coming up in the near future that will address the issues you mentioned. We hope that you will come and see us when they are completed and give us an opportunity to exceed your expectations.

"Very satisfied"

4
17/08/2017

This Best Western was in a good location for Osoyoos. At this time of year it is very busy there and the hotel was centrally located, easy to get to golf courses, winery etc. Rooms large and clean, staff friendly and breakfast had bacon and eggs.

"Amazing Customer Service"

5
13/08/2017

We supposed to stay for 2 nights but our car broke down and missed a night but the staff were very understanding and gave us $100 adjustment. They are super friendly. The family suite was comfortable and clean. Overvall, best location of Best Western Inn.

"very friendly staff, good breakfast!"

5
13/08/2017

We were visiting wineries, got lots info from the staff, enjoyed the hot breakfast, good value for the price. Just wasn't impressed with the food where we had at the restaurant attached to the hotel. Otherwise, will come back next time!

"Great location, great hotel"

5
13/08/2017

This Best Western is excellent with great amenities. It is well kept and friendly efficient staff. The check in and check out was quick and efficient. The hotel was in a great location and easy to find when coming into town. We would stay there again for sure!

"BW a good choice"

5
08/08/2017

This hotel has very good value for the price. The staff were very helpful at check in, the rooms are nice and include a balcony, I had the best sleep I had throughout my entire holiday and the breakfast was full, fresh and very good. Highly recommended!

"Love it"

5
08/08/2017

I enjoyed stay in the Best Western Plus Sunrise Inn each time when I went to Osoyoos. The staff is really friendly, and helpful. Room is comfortable, clean, and nice. Breakfast is awesome, love the different choices that we can choose.... love the pool, and the hot tub.

"excellent"

5
05/08/2017

excellent location near the lake in Osoyoos. Breakfast was absolutely fabulous - great choices for breakfast. Would like to see more gluten friendly items. Staff was friendly and accommodating. Lots of wineries to visit in the area.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
Happy to hear that you enjoyed your stay! We always try to keep gluten free items on hand but we will certainly look at adding more. Hope to see you again soon!

"Osoyoos"

3
03/08/2017

Good location and friendly service! Close too all amenities and has kids play park beside hotel . Would stay here again but would like too see higher quality breakfast and a happy hour for adults in the afternoon.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
Thanks for your kind words! We are constantly making changes to reflect the wishes of our guests and if we can do it, we will. Hope to see you again soon!

"Great for Family"

4
01/08/2017

We stayed in the Family Suite. 1 bedroom with 2 queen beds and a pullout couch in the main room. It had quite a bit of space, nice big closets to store our stuff out of the way. The kitchen was great. Couch wasn't comfy to sit on and they didn't have some kitchen basics in the room, (i.e. spatula, anything to cook on in the oven), but the size of the room and the price made up for it.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
We are glad to hear you enjoyed your time with us! Watch in the future, there are changes coming and hopefully they will address any issues you may have had! Cheers!

"Fine staff, fine location, fine experience."

4
30/07/2017

We are fans of Best Western hotels, partly because of their great BW Rewards program, and partly because one can always expect a certain standard to be met. This hotel was no exception. The location was fine, the room was great, and the staff were all professional, courteous and friendly. Great combination. Thanks.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
Thank you for your kind words! We are happy to hear that you enjoyed your time with us and we look forward to seeing you in the future! Cheers!

"Great Stay"

5
29/07/2017

We had a very pleasant stay the past week. The hotel was clean, very pleasant staff who cared about you stay. Great place for kids as you are close to the beaches and entertainment. Would return again.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
Thanks for your kind words! We hope to see you the next time your travels bring you to Osoyoos! Cheers!

"Needs some work"

3
27/07/2017

We stayed here for 1 night and had 2 rooms for our family of 4 (including 1 small dog). The hotel is in need of some renovations or even some paint. The rooms are ok. While our room was basically clean (with the exception of some debris in the corners of the room, behind the door and some hairs on the corner by the tub) the other room wasn't. Dirty and sticky table, hairs on the floor. They did offer a discount upon check out which was nice. The beds are way to soft and have a dip in them where obviously people sleep so maybe it's time for an upgrade. Breakfast in the morning was good. They did offer both bacon and sasauge along with scrambled eggs and of course waffles. The staff were not overly friendly but not rude. Just not what you expect from a hospitality based business (gentleman at check out was the exception).

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
We are sorry that we did not meet expectations during your stay. We will take your feedback and use it to implement changes in the future. Look for new things to come as we have renovations planned in the near future also! We hope that you will give us another chance to exceed expectations the next time you are in Osoyoos! Cheers!

"Great Stay in Osoyoos!"

4
25/07/2017

We stayed for two nights in July at the Best Western. Although the hotel is not in the main street area of Osoyoos it is still very convenient to the downtown area. We found the check in very quick, the room very clean and the amenities to our expectations. We were given a room on the backside of hotel away from the main highway and it was very quiet. We also enjoyed the breakfast that was included with the room rate.

"Sweet Family Suite"

5
21/07/2017

Our family of four came for a week long hockey camp so we booked a one bedroom suite. The hotel staff are very friendly and accommodating our every need. The room has a full sized kitchen with all appliances, a living room with dining table seating 4. The interior layout is very livable with plenty of closets, drawers, a large vanity mirror & sink beside a full bathroom. The bedroom stays dark and quiet even when the living room lights and TV are on. Our kids enjoyed the indoor pool & hot tub. There is a Quizno's and family style restaurant [average quality] on site. Its a 5 minute walk to the DQ [Dairy Queen]. The kids loved being beside Rattlesnake Canyon amusement park. There is so much to do in Osoyoos and this hotel is in the heart of it all.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
We are so happy that you enjoyed your time with us and all the fun stuff nearby! We hope to see you the next time you visit Osoyoos! Happy Trails!

"Loved this place!"

5
19/07/2017

The hotel was clean, and the staff was friendly (Lily especially was a joy to chat with in the evenings at the front desk!) They were very accommodating and worked hard to meet our needs. I loved that breakfast was included, but even better than that was that the Meeting Room where breakfast was held was open all day -- meaning we had access to the microwave and toaster, since on our road trip, my Mom and I decided to put more money into accommodations and less into eating out and eat cheaply out of our bar fridges, haha. We also used the Meeting Room one evening to play games. I also loved that we had a first floor room with patio access -- we were able to park our vehicle right by our room and it was easy to load in the morning when we left because we just handed everything over the patio railing to each other. Sweet! I loved the proximity to Rattlesnake Canyon, the little amusement park next door. One night, we went mini golfing, and the other two we just got ice cream... because Ice Cream. There is an indoor pool and a hot tub. I think it would have been nicer if the pool had been outdoor because it was so hot in the pool area that the water wasn't even really refreshing, but it was nice to use the hot tub in the evenings. It was easy to get to the lake as well, so who really needs a pool ....

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
We are happy to hear you enjoyed your stay and all the nearby amenities! We hope to see you the next time your travels bring you to our little piece of paradise! Cheers!

"Indoor pool in Osoyoos...really?"

3
12/07/2017

Thought we were getting a great hotel with an outdoor pool. Turns out it was an indoor pool. Obviously this was my mistake...but an indoor pool in Osoyoos. ..we were so disappointed. Needless to say our visit sucked from that perspective. The room was okay but the beds were horrible. I tossed and turned all night...not very comfortable. There's no view of the lake...it's not on the water and there was no balcony. Looking out your window you get parking lot or highway. . As per usual...Best Western does a good job with cleanliness and the comp breakfast is better than most ( love this cinammon waffles).

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
We are happy to hear that our breakfast and cleanliness were spot on, but unhappy to find that you did not enjoy the rest of our amenities. We hope that you will come back and give us a chance to give you a better experience!

"BEST WESTERN OSOYOOS BC"

4
11/07/2017

Hotel was very clean, friendly service at the desk, beds were excellent, restaurant was ok. Balcony looked over the lake which was nice. A little outside of town but still walkable and along the lake is always nice.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
Thank you for your kind review! We hope to see you the next time your travels bring you to Osoyoos!

"Great staff, OK room."

3
07/07/2017

Close proximity to the Rattlesnake Canyon Park is great when traveling with kids, but on the other hand it's too far away from the beach to walk. Not really a problem, except for the limited parking at the child friendly area of the beach. During our stay, we were the only people using the pool and hot tub in the evenings which was quite nice with the children.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
We are glad to hear that you enjoyed your time with us. We hope that you will visit us again in the future! Cheers!

"pricey"

2
07/07/2017

We found the hotel very expensive . I believe some updating should be done plug in sink would not close properly . Two less than half rolls of toilet paper left in the rollers with no full rolls left in the room just being cheap and the 2nd day the room was not made up until after 2;30 pm . On check out their was no one at the desk this was 9:30 am in the morning when the clerk did come in she had been out side smoking poor service.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
We are sorry that we did not exceed your expectations. We use all feedback to implement changes to enhance the experience for you and other guests in the future. We hope that you will give us another chance to provide you with a superior experience. Again, many apologies.

"Worth spending money "

5
04/07/2017

Very nice and clean hotel. It was kind of expensive for 2 nights but worth it. It had a full kitchen in it. Nice big room with a 2 double beds with balcony. We just totally loved it. Their customer service representatives were very kind and helpful. Our room attend Joanne was very nice and helpful making sure we have enough of everything since we had kids too. Amazing breakfast was served by a lovely lady in the morning. Great place to stay.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
We are happy to hear that you enjoyed your stay and we hope to see you the next time your travels bring you to our little piece of paradise! Cheers!

"Always Very Nice"

5
04/07/2017

I stay here every time I am passing through. It is a very nice facility with good amenities. It is quiet, even with an amusement mini gold course next door, and their are good restaurants close by. Staff is friend, helpful, and professional.

"B W Plus Sunrise Inn, Osoyoos"

4
04/07/2017

I stayed in a quiet, spacious suite with my family, on the second floor, away from the elevator. The friendly staff is courteous and helpful. The continental breakfast was a great way to start the day. The selection included hot and cold items. This property is located next to an amusement park, and is fairly close to shops and beach.

"A busy Hotel"

5
01/07/2017

The rooms were clean and quiet. Our check in and out was efficient and done quickly.The hotel was a busy place as there was a demand for their rooms. Next door was a amusement park for kids It seems to be a great place where kids were having a great time. The restaurant next door served a variety food with a Carribean flavor .

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
Thanks for your kind review! We hope to see you the next time your travels bring you to Osoyoos! Cheers!

"Nice stop over"

4
30/06/2017

We stayed at the Best Western Plus on our way home from Seattle to Lethbridge. Our room was roomy and comfortable, clean and well equipped. Wifi was good and generally quiet outside. Breakfast was a bit challenging as the food seemed to come one item after another rather than being available at the same time. Plastic knives and forks were not great. Had a good sleep before heading out for a long drive.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
We are happy to hear that you mostly enjoyed your stay, and we will take your feedback about the cutlery and try to make some improvements. Cheers!

"Stay at a BRBO instead"

2
28/06/2017

We had to wait forever to check-in. Staff was all out rude - untrained in hospitality. TV didn't work, had to pack up everything and switch rooms (no remuneration for the hassle, but WAY better room).

BWSunriseInn, General Manager at Best Western Plus Sunrise Inn, responded to this review
Thank you for taking to the time to write a review of your time you stayed with us at Best Western Plus Sunrise Inn, Osoyoos. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 250.495.4000. Sincerely, Millie Jarrett General Manager BEST WESTERN PLUS Sunrise Inn

"Large rooms, great service"

4
28/06/2017

Our family stayed one night here as a halfway point on our trip and had a one bedroom suite. There was lots of room and the rooms were quiet and comfortable. The breakfast had lots of choices and was well presented. Overall it was a very good choice for a hotel in this area.

BWSunriseInn, General Manager at Best Western Plus Sunrise Inn, responded to this review
Thank you for staying with us at Best Western Plus Sunrise Inn, Osoyoos. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future. If I can be of assistance in the future, please don't hesitate to contact me at 250.495.4000. Thank you; we appreciate your loyalty to our brand. Sincerely, Millie Jarrett General Manager BEST WESTERN PLUS Sunrise Inn

"No Complaints, Very Accommodating to Motorcycles"

4
26/06/2017

We booked this room for one of the stops on our honeymoon. Right at the edge of town as you come in from the south. Grounds are clean and well maintained. Room was very spacious and clean. Bed was SUPER comfy! Very much appreciated that the staff prefers motorcycles to be parked right under the canopy in the main entrance. They indicated it was so that they have clear line of sight over night but I suspect also because they don't want bikes firing up all over the property in the morning. Regardless, it was nice to be given priority parking! Breakfast the next morning was scrambled eggs, sausage, waffles, fruit, toasts, cereal, hard boiled eggs, yogurt etc. Anyone could likely find at least something to eat. Coffee was excellent. We would definitely stay here again and would recommend, especially to our biker friends.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
We are happy to hear that your enjoyed your stopover in Osoyoos! We aim to please and we are happy to hear we did. We give our riding friends the priority parking so we can keep an eye on the bikes for you and give you piece of mind for your stay. We hope to see you the next time your travels bring you to Osoyoos!

"Golf group stay"

4
24/06/2017

The group of 12 has been staying here for over 15 years They go out of their way to help you setup a great golf experience in the Oliver / Osoyoos area Rooms a very large with great parking Breakfast served daily is a nice BW offering to get your day started Osoyoos is always a great stay for anyone who live the sunshine

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
Thanks for your kind words! We always aim to please and we are glad to hear we succeeded. We look forward to seeing you next year! Cheers!

"Good hotel"

5
23/06/2017

Clean and comfortable. Good location. Quiet area. Good sleep. Safe parking at rear. Did not use the on site restaurant as there are many other good choices in town and at various wineries in the area.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
We are so happy to hear that you enjoyed your stay and look forward to seeing you the next time your travels bring you to Osoyoos! Happy Travels!

"Large spacious rooms"

4
22/06/2017

Our check in was light hearted and quick! The room was clean and large, very unexpected for the price. Wedged between two lakes it was a very short walk to a beach and plenty of good eats were with in walking as well.

"Best Western a great friendly place to stay in Osoyoos"

5
22/06/2017

This hotel is not on the beach but very close to it. It is clean, real comfy beds and a terrific free breakfast., The staff friendly and helpful. We were upgraded to a larger unit due to being Best Western members. We are always treated special with that membership,

"Super clean and very friendly!"

5
21/06/2017

We arrived early and were instantly placed in room and informed of all amenities. We were very impressed with ALL staff and must mention how very clean and modern were swimming pool and both indoor and outdoor hot tub ! Also we would like to mention the very picturesque riverside patio / view area and it's cleanliness as well .

"The Best Western never disappoints."

5
21/06/2017

Second time here at the Sunrise Inn and will be back next year. From pool & fitness center to the clean rooms and breakfast, this place lives up to the Best Western reputation. Staff were friendly and accommodating. When our show car needed out of the rain ,they offered the front entrance way without hesitation.

"Enjoyable!"

4
20/06/2017

As many have mentioned, the front desk staff seemed very friendly here. They even asked us to part our bikes under the main entrance! We had been riding for 10 hrs that day, so we had our eyes on sitting in the hot tub for a while, but the beds ended up being so comfortable that we never made it back down to the pool! The hotel is a short distance out of the main area/intersection in town...but close to the water across the road and about a 1 minute drive away from 'downtown' (though there are many hotels in this 'strip'), or a 10 minute walk. There is a western-themed adventure playground next door, which didn't seem noisy or busy when we visited. Breakfast is included and has everything from waffles, eggs and bacon to all your fruit, cereal and standard continental breakfast fare. Much appreciated! There is a Quizno's attached to the hotel, but the main restaurant is called McKia's, and it was SO good it was ridiculous. Best Clubhouse sandwich I've ever had, and the same sentiment was expressed across the table for the Jambalaya they devoured, too! The staff there were funny, and witty, and I whole- heartedly recommend that restaurant!

"Good rest makes for a safe ride"

5
15/06/2017

My Harley-Davidson friends and I were out on a very enjoyable ride to Osoyoos, taking in the great scenery of the Okanagon but the star of the day was the Best Western Plus. The Plus must refer to the service because it was awesome. The staff at the front desk were very friendly and after dinner we went back to the hotel for drinks in their restaurant. The staff was very busy with a large party but went out of their way to accommodate us. Also the rooms were very relaxing to stay in and although I wasn't there to watch tv, I couldn't believe the channel selection they have. After a good nights sleep we were ready to roll on down the road.

"Not up to expectations"

3
13/06/2017

The location was good, near some good restaurant selections for dinner and an easy walk into downtown. Staff on check in and check out were extremely courteous, friendly and helpful. The bed was comfortable and clean, however the room was very dark and had an unpleasant smell. The breakfast room was dark and did not have a pleasant feel about it and the breakfast rubbish bins were overflowing. These things made it not up to the usual Best Western expectations especially as it was a Plus.

"Nice clean hotel"

3
12/06/2017

The locations has ample parking, there is an amusement place next door which is not overly noisey, the restaurant has various hours, quiznos is not very good. You can walk to a local pub to get food and drink. but it is a longer walk to town.

"One Night in Heaven on the Lake."

5
12/06/2017

Hotel was easily accessible from the highway, very clean both outside and in. Reception was excellent, especially with the fact there were 6 motorcycles. Rooms were all very clean, and much to our surprise there was an abundance of TV Channels to watch (more than I've seen in other Hotels).

"Golf junket with the ladies"

5
11/06/2017

Enjoyed our stay and the golf. The weather was great, rooms were good company was great beverages were also good as was the card games. We will likely be back next year for another round or two of golf and More fun at the hotel.

"Osoyoos"

5
08/06/2017

For many years now my wife & I have stayed at this hotel and have always found it to our liking. The hotel is always clean and very well maintained, the staff has always been friendly and polite. This is our hotel of choice when staying in Osoyoos.

"Well run Motel"

4
07/06/2017

Staff is always friendly. the rooms clean and suites are clean, the beds are comfortable and they serve a nice breakfast offering a broad selection of food. Too bad the restaurant was not open for dinner when we arrived. It serves great food other times we've stayed before. Having a Best Western Membership that offers special savings and appreciated upgrades.

"Excellent hotel"

5
07/06/2017

checked in late, with no reservation and staff was helpful, friendly and stay was great. Breakfast was included and of good quality and quantity, of mixed breads, fruits and selection of cereals. will stay here again

"Wonderful pet friendly hotel"

4
06/06/2017

Courteous service, and excellent room for bringing along a small dog. We had a gated patio, with a door open to our room, so it was nice that our pet could join us outside without leaving the hotel. Lots of grass area also to walk the pets. King size room was more than adequate with microwave, 2 burner atove, fridge and all the dishes if needed. Internet was fast and didnt cut out. Thw hotel is located further down Main street, so a bit of a walk to the lake side, but we found it overall to be the best spot for us. Would definately stay here again

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
We are so happy that you and your fur baby enjoyed your stay with us! We love for our four legged friends to be comfy too! :) Hope to see you again soon! Happy travels!

"Sweet surprise~upgraded to a suite :)"

5
05/06/2017

The staff was very personable. The room was nice and clean and sound proof!!! Provide great recommendations for dinner. The breakfast was good as well. We would recommend this as a place to stay and will definitely go back again

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
We are glad you enjoyed your upgrade :) It is good to hear that you enjoyed your stay and we look forward to seeing you the next time the wind blows you our way! Cheers!

"Highly recommend"

4
30/05/2017

Stayed with a large group of people on a tour of the Okanagan and the staff was amazing. The rooms very comfortable, it's in a great location. The breakfast is your standard BW breakfast although I did enjoy the new pancake machine. Lots of choices.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
We are happy to hear that you enjoyed your time with us. We hope to see you again the next time your travels bring you to Osoyoos! Happy Trails!

"Amazing customer focus"

5
29/05/2017

Everything in this hotel seems to be geared to making life easy and convenient for guests. We found everything we needed and then some nice unexpected extra touches. The front desk staff was AMAZING. They helped us through a booking issue unrelated to Best Western and saved our weekend. Throughout the weekend, they remained so thoughtful. This was above and beyond the call of duty and it was very appreciated.

"I require very specific grab rail and tall toilet access due to a back injury. I got a very reasonable price"

5
28/05/2017

accessable washroom with safe grab bars at a reasonable preferred customer summer rate. Staff very helpful getting a step stool so I could launch myself onto the stupidly high beds that are in fashion in most hotels and motels now and are dangerous and painful for short people with back injuries More hotels should provide standard height beds that one does not need to be at least 5'7'' tall to safely get in and out. I had to use my cane handle to pull myself across the bed once launched by a belly flop from a still too short step stool. I should Not have to carry a s step ladder from my kitchen just to safely access a bed!

"Would recommend this hotel"

4
27/05/2017

Nice, quiet hotel and very helpful check in out person. Hot breakfast was pretty good. Would go back to this hotel again in future. Good location of hotel if you are travelling on through using Hwy 3. Front desk clerk very helpful with information of restaurants and local attractions

"Our rewarding night at Osoyoos, CA"

5
25/05/2017

The whole area of the Okanagan Valley is a gift of heaven and the stay in Osoyoos is a big part of this pleasant part of our trip, with people an quality of service outstanding. Sorry the cherries were not ripe yet.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
Thank you for your kind words! We are happy to hear that you enjoyed your stay and our outstanding staff! We look forward to seeing you the next time the wind blows you this way! Happy Trails!

"Road Trip Hotels"

4
24/05/2017

We stayed at Osoyoos Best Western coming and going with a group of friends. Rooms are clean and quiet, breakfast fresh and well presented. Staff are courteous and helpful. Good parking for our classic cars Be sure to check rates for groups or even travelling on your own.

BWSunriseInn, Manager at Best Western Plus Sunrise Inn, responded to this review
Thank you for staying with us at Best Western Plus Sunrise Inn, Osoyoos. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future. If I can be of assistance in the future, please don't hesitate to contact me at 250.495.4000. Thank you; we appreciate your loyalty to our brand. Sincerely, Millie Jarrett General Manager BEST WESTERN PLUS Sunrise Inn

"Just like home"

5
21/05/2017

We booked 4 nights in a suite. The experience was great. Staff and amenities were top rate. The town of Osoyoos is beautiful. We booked an extra night. Would return. Overall the accommodations were excellent- the staff great, the restaurant Sunday buffet was super.

"3 days"

5
12/05/2017

Really enjoyed the stay at this best western, staff was friendly and very helpful. Breakfast was very good. Beds and pillows were comfy. 10 minute walk to downtown core. We were on a golfing package with a group of friends and we were all very happy with our trip.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
Thanks for your kind words! We are glad to hear that you found our beds comfy, and our staff welcoming. We strive to make guests feel at home. We hope you will come and stay the next time your travels bring you to Osoyoos! Cheers!

"Very nice hotel."

4
03/05/2017

Nice, clean hotel. Friendly staff. Other BW's we have been to had cookies after 6 PM, but this one did not. (maybe that is an American thing?) We wished the hot tub was about 2 degrees warmer, but still had a nice time. Breakfast was good. Hot and cold food. My husband was very happy with the up to date TV. The WiFi was also good. The fridge in the room worked well, but, was noisy at times. All in all a good stay, just to get away.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
We are happy to hear that you enjoyed your getaway with us. We will try to have that noisy fridge put on mute the next time you are here :) Hope to see you the next time you need a break in wine country! Cheers!

"Excellent location, breakfast and value."

4
03/05/2017

The weather was not perfect in March but the hotel was great while we were there. Friendly check in staff and breakfast staff. The breakfast area was very clean and the food hot and fresh. The food line was always filled with fresh baking, hot eggs, bacon or sausages.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
We are happy to hear that you enjoyed your time with us! We look forward to seeing you the next time your travels bring you to Osoyoos! Cheers!

"exellent breakfast"

4
01/05/2017

The Hotel it self was great and the breakfast was more than we needed, it was excellent, everything looked good until we came to our room first glance yes until the lights went on you could see how dirty the carpet was and the room must have been dusty somewhere because I am allergic to dust my nose starts to plug up well this is something I would not normally complain about but seeing things that were dirty and of all places the bathroom which is where you go to keep clean I figure I might as well mention the carpet. I don't normally like to start cleaning things before using them but I have no idea what was on the taps and drain and all chrome but they were not shiny it was almost like they put something on them to clean them but forgot and as far as the carpet was concerned when your feet turn very dark under them your carpets are dirty .....Oh by the way other peoples hair was in the tub and also sticking out of drain it's to bad because everything else about the hotel was great and you put on an excellent breakfast.....

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
We are so sorry to hear that your experience with us was less than then stellar. We take all feedback and use it to implement changes to our practices to provide a superior experience for you and other guests. We hope that you will come and stay again an allow us a chance to give you a better experience in the future. Again, many apologies from all of us here at Best Western.

"Great Hotel"

5
26/04/2017

While visiting my son, I stayed at this hotel. The Professionalism of the staff and the comfort of the hotel were very welcome. I was travelling my own, and being an early riser, I was able to have my breakfast, and then spend some quiet time enjoying my coffee in the lobby before starting my day.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
Thank you Jeanette for your kind words! We are happy to hear that you enjoyed your time with us and we hope to see you the next time your travels bring you to Osoyoos! Happy Trails!

"Nice golf vacation"

5
24/04/2017

Had a great week, four different courses, great golf. It was always nice to return to hotel for a rest, meet with the group, and catch up on the email front, etc. This hotel offers some really great stay and golf packages that we will be looking at in the future.

sunrise031, guest services at Best Western Plus Sunrise Inn, responded to this review
We are happy to hear that your golf vacation was fun! We hope to see you the next time your travels bring you to Osoyoos! Cheers!

"Highly recommend!"

5
22/04/2017

Would highly recommend! Very spacious clean rooms. Love the sink & mirror outside the bathroom for applying makeup and keeping the bathroom free. Excellent choices for Free Breakfast and cordial staff!

sunrise031, Guest services at BEST WESTERN PLUS Sunrise Inn, responded to this review
We are happy to hear that you enjoyed your time with us! We hope to see you the next time you visit our lovely little town! Cheers!

"Osoyoos near the lake"

4
14/04/2017

Good location-walking distance from lake. Fitness centre ok pool and hot tub good. Could do with a decorative update. But clean and well maintained. Pet friendly a bonus! BW breakfast included in cost is better than most. Actual hot eggs, bacon and sausages.

sunrise031, guest services at BEST WESTERN PLUS Sunrise Inn, responded to this review
Thank you for your kind words! We are happy to hear that you enjoyed your time with us and we look forward to seeing you the next time your travels bring you to Osoyoos! Cheers!

"Awesome Stay"

5
14/04/2017

Stayed at this hotel for one night the stay was great! The staff are fantastic from the check in to check out and everyone in between. Rooms were clean roomy and comfortable. Breakfast had many options to please everyone.

sunrise031, guest services at BEST WESTERN PLUS Sunrise Inn, responded to this review
We are happy to hear that you enjoyed your stay and look forward to seeing you the next time your travel bring you to Osoyoos! Cheers!

"Great staff"

5
09/04/2017

The hotel check in was a great experience with a very polite, courteous and thoughtful person. The room was extremely comfortable and the breakfast was very good. The price was excellent for a king room and we will definitely be recommending this hotel to our friends and family. The hot tub was really soothing after a long days travel.

sunrise031, guest services at BEST WESTERN PLUS Sunrise Inn, responded to this review
Thank you for your kind words! We hope that you will come visit us again! Cheers!

"Great place to stay."

5
07/04/2017

Would strongly recommend this Hotel. Would strongly recommend this Hotel. Location is convenient with sufficient Parking Excellent guest services. Clean room, WiFi great. All Staff were very friendly and accommodating. An excellent Breakfast with a good selection.

sunrise031, guest services at BEST WESTERN PLUS Sunrise Inn, responded to this review
Thank you for your kind words! We are happy to hear that you enjoyed your time in our little part of the world. We look forward to seeing you the next time your travels bring you to Osoyoos! Cheers!

"B. C. Okanagan Shagrila"

4
03/04/2017

Osoyoos Best Western by the Lake is easy access on the main highway, and a convenient Business or Family Stay Accommodation central to Beach and Shopping with a Restaurant and a Quiznos adjacent. Rooms are spacious with Fridge and updated with nice linen and beds. Facility is quiet & clean. Staff is friendly and informative about the town and surrounding Wine Country region. Theme Park/Mini Golf right next door and Water Slides close by to keep kids busy. A Pleasant Place.

sunrise031, guest services at BEST WESTERN PLUS Sunrise Inn, responded to this review
We are happy to hear that you enjoyed your time with us and we look forward to seeing you the next time you visit our little piece of paradise! Cheers!

"Holiday"

4
02/04/2017

Very enjoyable accommodations. Not terribly fancy but very functional. Nice to have the restaurant attached to the hotel. The walk into town, is a little long and they do not have any waterfront properties.

"Best Western Osoyoos"

3
30/03/2017

Excellent staff, very helpful and most accommodating! great hot breakfast! Hotel in a good location- close to lake walks and downtown shopping! The guest rooms tends to be a bit dark and somewhat dreary So Some of the mattresses may be getting tired and need replacing. pool and hot tub do require better maintenance

"Nice place to stay! Great breakfast!!!"

4
21/11/2016

We have stayed at the Best Western Plus Sunrise Inn a couple times in the last month. The people are accommodating and nice to deal with. They have a great, full breakfast so you definitely don't need to leave hungry. They are also easy to find and drive to. They are also pet friendly if you want to bring your furry friend with you. We would definitely stay here again!

sunrise031, guest services agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
Thank you for your kind thoughts! We are happy to hear you enjoyed your stay and look forward to seeing you the next time your travels bring you to Osoyoos! Thanks for choosing Best Western!

"Well Done"

4
18/11/2016

Met all expectations. Clean, well appointed room, lots of hot water, very good bed, friendly, efficient staff. Location is good, near the lake, and near city centre. Staff is knowledgeable and willing to share information about the community.

sunrise031, GUEST SERVICES at BEST WESTERN PLUS Sunrise Inn, responded to this review
We are so happy that you enjoyed your stay, and our friendly staff! We aim to be your home away from home. We hope to see you the next time your travels bring you to Osoyoos. Cheers!

"Dog Friendly"

4
09/11/2016

reasonably quiet, clean, comfortable rooms. Fridge & micro-wave provided. Dog friendly with lots of places to walk them. Guest laundry available. Restaurant attached with great selection. Hot tub & pool were not working when we were there.

sunrise031, guest services agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
We are happy to hear that you and your fur baby enjoyed your stay with us. We look forward to seeing you the next time your travels bring you to Osoyoos! Thanks for choosing Best Western! Cheers!

"A very Enjoyable Stay"

4
24/10/2016

We were here for a combined business/pleasure trip. The hotel was clean and well located; the rooms spacious and with comfortable beds. The staff was friendly and helpful, especially when it came to restaurant and winery recommendations. We definitely will be coming back. Fall is the perfect time to visit Osoyoos - less busy which means that the wineries have more time to answer questions, and the fall colours are spectacular.

sunrise031, guest services agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
We are happy to hear you enjoyed your stay and that you found our staff to be friendly and helpful! We aim to please. We look forward to seeing you the next time you visit our lovely town in the future. Thanks for choosing the Best Western Sunrise Inn. Cheers!

"Standard 3 star hotel"

3
17/10/2016

Good if passing through and you want a fairly basic but clean hotel. Its at the end of the strip so there are no views of the lake, it is next to a small theme park and a couple fast food restaurants. In the off season rates could be a bit more reasonable but then again Best Western has their following. If you don't want a pet room I would recommend the 3rd floor and there is an elevator.

BWSunriseInn, guest services agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
Hi! We are glad to hear you enjoyed your stopover with us here in Osoyoos. We look forward to seeing you the next time your travels bring you to our lovely community! Happy Trails :)

"Twig dressed up as a pine"

3
08/10/2016

While this facility may technically qualify as a plus and charges accordingly it operates on the cheap and somewhat discredits the BW brand. Arriving at 3 p m with a reservation and platinum reward status which was not acknowledged we were given a room with a view of an air conditioning system (avoid rm. 203 if possible-see photo). The hotel was not that busy so this presents as either poor training or management or both. This was the Thanksgiving holiday weekend in Canada and it seemed like insult to injury that neither the pool or hot-tub was heated. There were two bottles of wine in our room with two nice wine glasses. This is a wine-tour area and we thought it was possibly a promotional thing. There was not the usual sign about a fee to be paid and no mini-bar. It seemed out of place with the overall "ambience" and a check with the front desk confirmed the wine was not complimentary. I sometimes travel with youth sport teams and these were screw cap bottles which does not seem like a great idea. The hotel was better when we were here the previous year. There is a nice looking Holiday Inn nearby.

BWSunriseInn, guest services at BEST WESTERN PLUS Sunrise Inn, responded to this review
Thank you for taking the time to write a review of your stay with us. On behalf of the Best Western Plus team, I would like to offer a sincere apology that we did not exceed your expectations. Your satisfaction is important to us and we will be using your feedback to implement changes to ensure a better experience for you and others in the future. We hope that you will consider staying with us again so that we can have another chance to offer you a superior experience. Should you have any further questions or comments, please feel free to call or email.

"Very comfortable stay"

4
07/10/2016

Really enjoyed this hotel - was given a very spacious 1-bedroom, pet-friendly suite located on main floor with a very quiet back-yard view. Hotel staff were very helpful and most accommodating to any requests. Restaurant service was a bit slow, but worth the wait as food was very good.

BWSunriseInn, guest services at BEST WESTERN PLUS Sunrise Inn, responded to this review
Thanks for your kind review. We are glad to hear that you enjoyed your time with us and look forward to seeing you the next time your travels bring you to our lovely community. Thanks for choosing The Best Western Sunrise Inn. :)

"Stayed in much better Best Western hotels."

3
03/10/2016

Set much further out of town than we would have liked and therefore not walkable to get back to town or the nearest pub/restaurant. Almost identical to our last Best Western in Sicamous (much nicer) which was a large room with two queen beds, desk and large LG TV. The breakfast was again almost identical with scrambled eggs and sausage. The breakfast room just wasn't big enough and most of the tables were taken up by large families so had to wait for a table (not good). Other hotels have provided overflow eating areas in case of a mad rush. On the positive side our room was spacious and very clean and identical to the previous Best Western room. We found a great pub/restaurant walking distance away called the Sage Pub which I can recommend for a good meal and a few beers.

BWSunriseInn, guest services at BEST WESTERN PLUS Sunrise Inn, responded to this review
Thanks for taking the time to write a review. We do apologize that we did not exceed your expectations. We use all feedback to implement changes to improve the guest experience in the future. Should you have any further comments or questions, feel free to call or email.

"Not Didappointed"

4
02/10/2016

Room was good. Hotel was maintained inside and out. Staff helpful and we didn't have to walk far for a restaurant to eat dinner. Breakfast was adequate to get you on your way. I recommend this BW and if passing that way again we'd stay here.

BWSunriseInn, guest services at BEST WESTERN PLUS Sunrise Inn, responded to this review
Thank you for your kind words. We are happy to hear that you enjoyed your stay and look forward to seeing you the next time your travels bring you to Osoyoos. Thanks for choosing the Best Western Sunrise Inn.

"Nice hotel"

4
30/09/2016

We stayed one night and were very happy with the BW Sunrise Inn. Pleasant staff; clean, large and comfortable room; good complimentary breakfast. Our room was nicely furnished and appeared to be recently updated. Recommended!

BWSunriseInn, guest services at BEST WESTERN PLUS Sunrise Inn, responded to this review
The Best Western team would like to thank you for taking the time to write a review of your recent stay with us. We are happy to hear that our staff boosted our ratings, we strive to be helpful, friendly and courteous. We appreciate your loyalty and hope to see you again the next time your travels bring you to Osoyoos. Cheers!

"cold pool and hot tub - dated decor"

3
28/09/2016

arrived at 4 pm and along with 4 other unrelated parties waited 10-20 minutes after checkin for our rooms to be made ready by housekeeping. I guess the other 60 empty rooms were unavailable ? went to try the hot tub and pool but the hot tub temp was a cool 70 degrees F - not 100 F and the pool a cool 55 F- front desk advised it should have been fixed last week . doesnt anyone on staff check the temp daily ? room walls have gashed wall paper - not repatched or repaired and decor is very dated for a min range BW Plus hotel ,

BWSunriseInn, guest services at BEST WESTERN PLUS Sunrise Inn, responded to this review
The Best Western team would like to thank you for taking the time to write a review. We do apologise that we did not exceed your expectations. We use all feedback to implement changes to improve the guest experience in the future. Should you have any further questions or comments, please do not hesitate to call or email.

"Best Western Plus Sunrise Inn, Osoyoos"

5
27/09/2016

Spent two nights and was very happy with the cleanliness of the room and hotel. The staff go above and beyond to make you feel welcome and make sure you have everything you need. The breakfast in the morning was good with a selection of different breakfast items.

BWSunriseInn, guest services at BEST WESTERN PLUS Sunrise Inn, responded to this review
We are happy to hear that you enjoyed your stay and we look forward to seeing you the next time your travels bring you to Osoyoos! Cheers!

"Disapointing"

2
26/09/2016

Room was clean , beds comfy but when it came time to enjoy the hot breakfast included in our tariff we were stunned ...... plastic cutlery and cardboard plates , bowls and cups. Yes they may be made from recycled materials , but I expect to use cutlery and china for my meals when I stay in a Best Western Plus. Quality of the food was very average help your self breakfast buffet. If we had been aware of this we would have stayed else where and enjoyed a breakfast at one of the local cafes in town. We will not be returning , and will be checking any other Best Western before booking.

BWSunriseInn, guest services at BEST WESTERN PLUS Sunrise Inn, responded to this review
The Best Western team would like to thank you for taking the time to write a review. We do apologise that we did not exceed your expectations. We use all feedback received to implement changes to improve the guest experience in the future. Should you have any further questions or comments, please feel free to call or email.

"Not up to snuff "

3
24/09/2016

Spent three nights in the hotel during a buddies golf trip to Osoyoos. The rooms were clean and comfortable as expected but the wifi was so slow all of the time it was unusable. Management cited heavy usage for the problem - not good enough. In addition the pool and hot tub were out of commission for the whole stay - not good enough. Not up to BW+ standards.

BWSunriseInn, guest services at BEST WESTERN PLUS Sunrise Inn, responded to this review
The Best Western team would like to thank you for taking the time to write a review. We do apologise that we did not exceed your expectations. We use all feedback received to implement changes to improve the guest experience in the future. Should you have any further questions or comments please do not hesitate to call or email.

"Great hotel at a great price"

4
22/09/2016

The hotel was great! The rooms were clean and it was nice that it is next to a small amusement park. The staff were very friendly. The only disappointment was the staff recommended McKia's, the restaurant attached to the hotel, and it was not good.

BWSunriseInn, guest services at BEST WESTERN PLUS Sunrise Inn, responded to this review
We are happy to hear you enjoyed your stay with us here in Osoyoos. Regarding McKias, you can direct feedback to their Tripadvisor site. We look forward to seeing you the next time you visit our lovely town! Cheers!

"Best Western Service"

3
12/09/2016

This location was beside a great little fun zone with go carts etc. The service in this hotel was high quality as most BW place I have stayed at. The late check in was great and anything requested was met with high service

BWSunriseInn, guest services at BEST WESTERN PLUS Sunrise Inn, responded to this review
We are happy to hear you enjoyed your stay and look forward to seeing you the next time your travels bring you to our beautiful little town! Cheers!

"mr"

4
12/09/2016

most was very good just no one was looking after the free breakfast after 10 or cleaning the tables not every one looked after cleaning up the there own table and there was only one table cleaned then we got there

BWSunriseInn, guest services at BEST WESTERN PLUS Sunrise Inn, responded to this review
Thanks for taking the time to write a review of your stay. We value your feedback and will use it to implement changes to ensure we offer a better experience in the future. Thanks for choosing Best Western Plus Osoyoos.

"Big room small service"

3
09/09/2016

Room was quite large with a big jetted tub, I arrived late after midnight and night staff said he had a room but did not know rates, as I was tired I got room a dealt with it in morning, price ended up being reasonable. If there was a free breakfast no one told me so probably missed out. Overall bed was comfy but expect a bit more on the service side.

BWSunriseInn, guest services at BEST WESTERN PLUS Sunrise Inn, responded to this review
Thank you for taking the time to write a review of your stay with us. On behalf of the Best Western Plus team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback to implement improvements to ensure we offer a better experience to guests in the future. We hope you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Good Location!"

4
07/09/2016

We really enjoyed the location of the hotel...walking distance to the beach! We stayed in a kitchen unit, and although nice, could definitely use some updating and perhaps a good steam cleaning of the sofa and chair. Enjoyed the free breakfast and the staff in the breakfast room were super friendly, fast and efficient....always making sure everything was topped of and fresh!

BWSunriseInn, guest services at BEST WESTERN PLUS Sunrise Inn, responded to this review
We are glad to hear you enjoyed your stay and look forward to seeing you in the future when you visit our lovely town!

"Couples Stay in a Jacuzzi Suite"

3
05/09/2016

Stayed in a jacuzzi suite with my partner during a trip to Osoyoos to do some wine touring. We enjoyed seeing all the beautiful roses near the entrance to the hotel and arrived 20 mins before our check in, but were still permitted to check into the tidy room. We did notice a few things that other travellers may want to make note of. The king sized bed would not be long enough for a tall person. We are both average height so luckily our feet were not hanging off the end. Similarly the jacuzzi tub was smaller than we had expected so it was a snug fit. On that same note, the jacuzzi tub had dirt in it upon our arrival so we had to wash it out ourselves before feeling comfortable to get in. Both the jacuzzi tub and tub in the bathroom had issues with the drain. While showering, I noticed that water was pooling. As another reviewer mentioned, the hot tub and pool facility in the hotel looks like it needs cleaning. The hot tub was on the green side. Lastly, these rooms are not very soundproof. We were woken up in the middle of the night to moaning and could hear the guests in other rooms using their jacuzzi tubs. I'd recommend packing earplugs. Overall the rooms could use a little extra TLC. Maintenance could fix up the wallpaper that is peeling from the walls, the curtains that are broken / missing the pull stick. We did appreciate housekeeping tidying up our room after our first nights stay.

BWSunriseInn, guest services agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
We value your opinions and feedback. By letting us know of any issues, you help us improve so we can offer a superior experience fro you in the future. Thank you for choosing Best Western Sunrise Inn. :)

"Spacious Room"

4
02/09/2016

My family and I stayed at the Best Western Plus and were very happy with everything. A great breakfast was provided every morning with our stay and had a variety of items to choose from. Our room was very clean and spacious with a full kitchen, private bedroom with two beds, and a balcony. The staff was so friendly and always helpful. The hotel is located right next to Rattlesnake Canyon and a 5+ minute walk from the beach. Would stay here again.

BWSunriseInn, guest services at BEST WESTERN PLUS Sunrise Inn, responded to this review
Thank you for your kind words regarding our property and our team. We are happy to hear that you enjoyed your stay and we hope to see you next time your travels bring you to Osoyoos. Thank you again, we appreciate your loyalty! Cheers!

"Great place to stay"

5
02/09/2016

We stayed 4 nights in a suite and it was very comfortable. The breakfast was excellent and the bed was really comfortable. I informed staff they need a fly swatter in each room.Room coffee was the usual but the breakfast coffee they served was excellent as everything was about the breakfast. Fitness room was very tiny but we enjoyed the indoor pool.

BWSunriseInn, guest services at BEST WESTERN PLUS Sunrise Inn, responded to this review
We are happy to hear that you enjoyed your recent stay with us. We look forward to seeing you on your next trip to our lovely community. Happy Trails!

"Our stay"

3
30/08/2016

All in all it was as to be expected for the price. Breakfast was not very good. Selection was less than the other Best Westerns we stayed at. The snack machine was broken and the ice dispenser was broken. However this was not a deal breaker.

BWSunriseInn, guest services at BEST WESTERN PLUS Sunrise Inn, responded to this review
We are sorry to hear that we did not meet your expectations and hope that we will have an opportunity to provide you with a superior experience the next time you visit Osoyoos. Cheers!

"Stayed in May2015 for HalfCorked"

3
27/08/2016

It was clean, although the hotel itself could use a facelift. Huge room, close to mini golf. It was farther from the main part of town that I would like but overall a good place to stay if you're not planning to spend too much time at the hotel.

BWSunriseInn, GUEST SERVICES at BEST WESTERN PLUS Sunrise Inn, responded to this review
Thanks for taking the time to write a review of our property. We look forward to seeing you the next time your travels bring you to Osoyoos. Have a great day :)

"Not on the Beach"

3
24/08/2016

Was surprised this hotel is not on the beach. When I booked, I assumed it was because they showed a picture of the beach on their website.It is a 10-15 minute walk to the beach. Breakfast was good, but self-serve.

BWSunriseInn, guest services at BEST WESTERN PLUS Sunrise Inn, responded to this review
We are sorry to hear that we did not meet your expectations. While it is true that we are not a beachfront property, we are a beach community. We hope that you will stay with us again and give us an opportunity to deliver a superior experience.

"Welcoming staff, good breakfast & comfy hotel"

4
23/08/2016

Lovely staff welcomed us upon check-in, & next morning, a different front-desk employee (Thanks Derek!) kindly & enthusiastically suggested places to visit. Our room was clean, with comfortable beds. The included breakfast was more than adequate, with fresh fruits, hot & cold drinks, pastries, muffins, toast, waffles, eggs, sausage, oatmeal, yogurt. cereals. Noting to complain about. Good location. Thank you

BWSunriseInn, Guest services at BEST WESTERN PLUS Sunrise Inn, responded to this review
Thanks for your kind words! Glad to hear that our team made your visit a good one! We look forward to seeing you the next time your travels bring you to Osoyoos!

"Good-sized room, hot breakfast included"

4
23/08/2016

The rooms are spacious and quite clean, air conditioned, which is essential here in summer. The pool area seemed ok, although the hot tub water was an unnatural shade of chlorine green! Very nice check in, ample free parking, really good wifi.

BWSunriseInn, front desk at BEST WESTERN PLUS Sunrise Inn, responded to this review
We are glad to hear you enjoyed your stay and we look forward to seeing you the next time you visit our lovely community. Thank you for choosing Best Western! Happy Trails!

"Oasis in the Desert"

5
22/08/2016

We were greeted by a friendly staff (and trainee). The lobby was large and very clean. We had a large room with 2 Queen beds and found everything to be excellent. The inclusion of the breakfast (eggs, sausages, yogurt, waffles, pastries, etc.) is a major bonus on any trip. a little further away from downtown then we would have liked but, still, this was a very quiet location.

BWSunriseInn, front desk agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
Thank you for your kind words! We are glad to hear you enjoyed your stay and look forward to seeing you the next time your travels bring you to Osoyoos. Happy Trails!

"Decent Accommodations and Location For a Decent Price"

4
15/08/2016

This hotel is conveniently located on the highway just over the bridge and within walking distance of Moon Curser Winery. The hotel is clean and the amenities are well appointed - pool and gym area were nice and clean with available towels. The breakfast was excellent with many options and pretty good tasting!

BWSunriseInn, font desk agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
We are happy to hear you enjoyed your stay and look forward to seeing you the next time you visit beautiful Osoyoos! Thanks again for your kind words, and thank you for choosing Best Western Osoyoos! Happy Trails!!

"Quiet and clean"

4
15/08/2016

Our room was quiet, and clean and beds were very comfortable. The hotel staff was friendly on arrival and departure. Only complaint of our stay was breakfast to many people and not enough staff for flow of food or cleaning of eating area. We found it easier to head up the road to Tim Hortons.

BWSunriseInn, front desk agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
By providing valuable feedback, you help us improve so we can deliver a superior experience for you in the future. Thanks for choosing Best Western Osoyoos! Happy Trails!

"Decent Accommodations"

3
15/08/2016

This hotel was fairly convenient in location and amenities. Staff were very helpful and pleasant. The hotel was quiet and easy to get in and out of on the main road. The property is just down the road from Nk'MIP and Moon Curser vineyards, and right next to Rattlesnake Canyon Amusement Park.

BWSunriseInn, front desk agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
Thank you for your kind words! We look forward to seeing you the next time you visit our lovely community! Thanks again and we appreciate your loyalty! Happy Trails!

"Comfy, Clean, Convenient"

5
10/08/2016

My nephew and I stayed here for 4 nights in a Queen Suite which was very nice, we had a great view of the hills from our balcony. All staff were friendly and helpful with directions and tourist suggestions. They have a restaurant on site that has very good food. It's not on the lake but it's only about a 10 min walk and a short drive to main shops in town. It's at the end of town off HWY 3 heading east, very close to the awesome Nk' Mip Cultural Center and their wine cellar. I would highly recommend the Sunrise Inn and I would definitely stay here again next time I am in that beautiful area.

BWSunriseInn, front desk agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
We are happy to hear you enjoyed you stay. We look forward to seeing you the next time you visit our wonderful community! Thank you again for your kind words and we appreciate your loyalty! Happy Trails!

"great family hotel"

4
10/08/2016

great rooms, great breakfast, awesome staff. we were upgraded to a suite and had a wonderful stay. we did mini golf next door as well and walked to the lake for a swim. room was nice, couch was stained and décor was a bit worn, but otherwise it was great value and we were glad to have choosen best western.

BWSunriseInn, front desk agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
On behalf of the whole team here, thank you for your kind words! We are happy to hear that you enjoyed our facilities and the mini golf next door:) We look forward to seeing you on your next visit to Osoyoos! Happy Trails!

"Squeak squeak"

4
09/08/2016

Indoor pool at the hotel, and mini-golf across the street are sure to please families. The bed, however, had obviously been, ahem, well used. It squeaked, squeaked, and did I mention it squeaked? The breakfast room in the morning was over full and a bit dark.

BWSunriseInn, front desk agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
We value your feedback & opinions. By letting us know your thoughts, you help us improve so we can deliver a superior experience for you in the future. Thanks for staying with us at Best Western Plus Osoyoos. Happy Trails!

"Comfortable Bed and Great Showers"

4
09/08/2016

Not a fancy hotel but was very clean and well maintained, my room was spacious with a little patio off the back. The beds were comfortable, the shower pressure was great and there are enough plugins to keep everything charged. It's everything you need on a road trip. A breakfast is included, I only had a waffle though there were more choices availble. Would stay here again.

BWSunriseInn, front desk agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
We are happy to hear you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future! Thank you again! We appreciate your loyalty. Happy Trails!

"Chenier Family Reunion"

4
07/08/2016

I would highly recommend this hotel as we truly enjoyed our three night stay I a lovely suite. Jermaine as well as the rest of the staff made our stay a very pleasant experience. Our suite was air conditioned, clean and quite. the restaurant staff did an excellent meal on two occasions even though one night they were short staffed. No ice machine on the third floor and the one on the second floor was out of order, but they still had one on the first floor. Twice they had trouble with the elevator but resetting the power switch took care of this problem, although they should get it checked by a professional elevator repairman. The Staff went out of there way to make everyone as comfortable as possible during our stay. Thank You Best Western. Arthur B. Grant

BWSunriseInn, front desk agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
Thanks Arthur for your kind words! We have had the elevator repaired so now it`s all smooth sailing. Our team aims to please and we are happy to hear we did. We look forward to seeing you the next time you visit our lovely little town. Thanks for your loyalty and we will see you next time! Happy Trails!

"Clean, comfortable, good location"

3
05/08/2016

It's a Best Western. Nothing too fancy, but clean, comfortable rooms and good service. The air conditioning was a bit noisy (but much needed). Breakfast was included in price. Not a bad stay, Walking distance to most amenities- good restaurant across the street.

BWSunriseInn, front desk agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
We are happy to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future. Thanks again, we appreciate your loyalty.

"Another great dog friendly hotel !"

4
04/08/2016

We stayed here because it was a dog friendly hotel for 2 nights! Even though it was just after the August long weekend we were able to get into our room early and had a dog friendly suite room. Very spacious.

BWSunriseInn, front desk agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
The Best Western Plus Sunrise Inn would like to thank you for taking the time to write a review of your recent stay with us. We strive to provide a memorable experience for all our guests including the ones with 4 paws :), and we are happy to hear that you enjoyed your visit! Thank you again, we appreciate your loyalty. Happy Trails!

"Nice"

4
04/08/2016

Nice motel. I like the location as it is in the middle of lots to do and the scenic views of lake on both sides and the beautiful mountains!! Only had one night here but wish we had had time for more!! Easy walking to a number of eating places. I would definitely recommend to friends.

BWSunriseInn, front desk agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
Thanks Tony for taking the time to write such nice things. :) We are happy to hear you enjoyed your time with us and hope to see you again in the future when you visit our lovely town. Thanks again, we appreciate your loyalty. Happy Trails!

"great group hotel"

4
02/08/2016

we stayed here with a group of about 27. we had big kids, small kids, babies, dogs and adults of course - it accommodated everyone! staff was excellent and went out of there way to answer any questions we had.

BWSunriseInn, front desk agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
Thanks for taking the time to write a review! We are happy to hear you and your group had a good time with us. We look forward to seeing you again the next time you visit our lovely community! Happy Trails!

"Stay in Osoyoos"

4
02/08/2016

Very nice hotel, got a chance to stay in bed room suite with kitchen, living room, bedroom and balcony. Loved this room. Close to walk on the Osoyoos lake, restaurants in the neighborhood, a theme park next door for kids and adults.

BWSunriseInn, front desk agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
We are glad to hear you enjoyed your stay and the nearby amenities! We look forward to seeing you in the future when you visit our lovely community. Thanks again, we appreciate your loyalty! Happy Trails!

"Great value in Osoyoos"

4
01/08/2016

I've stayed at a few different places in Osoyoos and this is one I always come back to for the value. Rooms are large and clean and breakfast is always good. Centrally located to everything you need as well.

"Great Experience"

5
28/07/2016

We enjoyed our stay in Osoyoos. The room was a good size. Plenty of room to move around. A desk for laptop and power to charge laptop. Plenty of outlets to charge cells and ipads. Thre staff were very helpful and friendly. I would stay here again when visiting Okannogan area.

BWSunriseInn, front desk agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
The Best Western Team would like to thank you for taking the time to write a review of your recent stay with us. We are happy to hear that our team boosted our ratings, we strive to be helpful, friendly and courteous. We appreciate your loyalty and do hope to see you again in the future. Happy Trails!

"Great place to stay"

4
27/07/2016

Room was clean and comfortable, breakfast was included, the kids especially like this. There is a good variety of fruit and cereals. Indoor pool was good. Rattlesnake canyon is right next to the hotel, very convenient and fun.

BWSunriseInn, front desk agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
We are happy to hear you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future! Thank you again, we appreciate your loyalty. Happy Trails!

"Comfortable, quiet and good rates!"

5
26/07/2016

Always love staying here as this hotel is quality, good service, lovely rooms, quiet, clean, etc. Breakfast is very good, lots of choices! I recommend this hotel to everyone and will add if you become a Best Western member the rates get even better! Very nice! Thank you!

BWSunriseInn, front desk agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
We are happy to hear you enjoyed your stay and look forward to seeing you again the next time you visit our lovely little town. Thank you for choosing Best Western Plus Sunrise Inn. Happy Trails!

"Don't bother"

3
25/07/2016

This place is average but it looks like they treat people who booked with hotwire or booking.com in a very unwelcoming manner. We reserved a room for 2 adults and a kid and got a queen bed with a pullout couch on a first floor no balcony facing the back of the hotel. When asked to switch I was abruptly told by the lady at the front desk that she couldn't upgrade my reservation even with charge because it's made from hotwire so beware that this hotel is going to give you their worst room if you go through these sites. We usually stay at holiday Inn where they have great rooms with porches and kitchenettes and separate room for a kid, not to mention a private beach. And yes I always use hotwire. At 705cad for three nights this is a bad deal. Never again.

BWSunriseInn, front desk at BEST WESTERN PLUS Sunrise Inn, responded to this review
The Best Western team would like to thank you for taking the time to write a review. We do apologise that we did not exceed your expectations. We use all feedback received to implement changes to improve the guest experience in the future. Should you have any further questions or comments please do not hesitate to call or email.

"Loved this place!!!"

4
22/07/2016

We stayed here two separate times in a week and each stay was very nice. The rooms were a very nice size for our family of 5. My teenage daughter slept on the pullout couch and other than the sketchy looking mattress which needed to be cleaned or thrown away, she said it was very comfortable. The kitchen was a very nice size. We didn't use it other than the fridge but it looked like it was well stocked. We loved having the balcony to hang our wet towels and bathing suits on. Even though it is literally right next door to Rattlesnake Canyon, a small amusement park, there was no noise at all. The breakfast was ok. Not great, but edible. There wasn't a lot of hot choices, just eggs and sausage one day and eggs and bacon the next. But its still a nice option to have. Overall, we loved out stay here and will definitely consider staying here again when we visit Osoyoos again.

BWSunriseInn, front desk agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
We value your feedback, and by providing such you help us improve so we can deliver a superior experience for you in the future. Thank you for choosing Best Western Plus Sunrise Inn. Happy Trails!

"Great Hotel--try it!!"

5
22/07/2016

The atmosphere at the hotel was friendly, caring, and the staff were very helpful and kind. It was like being at a long lost relative's house who was glad to see us. They mentioned they were planning on doing an upgrade, but we thought the upgrade was already done!! Great hotel, highly recommend it.

BWSunriseInn, front desk agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
We are glad to hear you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future. Thank you again, we appreciate your loyalty. Happy Trails!

"Good choice for Osoyoos"

4
18/07/2016

Stayed at this property for three night when completing a trans-Canada road trip. We were provided with a king room with kitchenette at the gov rate of $145/ night. The room was very large, well appointed and clean. The front desk staff were friendly and were able to provide directions to the beach and suggest venues for wine tastings. The continental breakfast buffet was good and offered plenty of choices. The hotel is only a five minute walk from the beach and is in close proximity to restaurants and walking trails. The pool and hot tub were nice, although the hot tub needed cleaning. I would recommend this property to others as we enjoyed our stay.

BWSunriseInn, front desk agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
We are happy to hear you enjoyed your stay and look forward to seeing you again when you visit our lovely town in the future. Thank you again, we appreciate your loyalty. Happy Trails!

"Housekeeping needs help but service is excellent"

2
17/07/2016

This hotel is conveniently located beside a small amusement park. Front desk standards are much higher than housekeeping and maintenance. While we enjoyed the space of the larger 2-queen suite, there were lots of cleanliness issues. There were bits on the carpet throughout. The bathroom had hair in the tub, a broken AC plate, unfinished wallpaper. The entry way has tiles that dip in at a certain spot. The bedroom door and frame appears heavily worn and needs a coat of paint. The kitchen had bugs and food spatter on the hood fan, and a heavy coat of dust on top of the fridge - I'm guessing this room isn't booked often. The sofa bed had crumbs in it and mattress is a thin foam substitute for the original - which was smaller than the sofa bed and has a totally different pattern on the fabric cover. There appears to be stucco-covered holes where things used to hang. Again, I am guessing this room isn't rented out much and hope it does not reflect what smaller rooms are like.

BWSunriseInn, front desk agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
We value your feedback and opinions. By providing valuable feedback you help us improve so we can deliver a superior experience for you in the future. Thank you for staying with us at The Best Western Sunrise Inn Osoyoos.

"Convenient location and good amenities"

3
16/07/2016

Hotel is in a great location in the heart of Osoyoos with restaurants, fruit stands and access to both lakes nearby. Clean room and good fitness facility with clean pool and hot tub. Good breakfast to start your day.

BWSunriseInn, front desk agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
The team at the Best Western Sunrise Inn are happy to hear you enjoyed your stay with us. We look forward to seeing you again when you visit our beautiful community in the future. Thanks again, we appreciate your loyalty! Happy Trails!

"Reasonably Priced with Pool and Hot Tub"

4
11/07/2016

A roomy suite with two double beds and a hide-a-bed and kitchenette, a good size for five adults. The only complaint our out-of-town company had was the hide-a-bed was not very comfortable, and we had to ask the staff to actually bring linens to make up the hide-a-bed. But overall it was a nice, cool, clean suite, quiet, and professional service from the staff. The indoor pool was on the small side but refreshing, and the hot tub was very relaxing, with change rooms next to the pool. The free continental breakfast was good, with a wide variety of hot and cold breakfast foods including bacon and eggies, cereals, coffee, juices! But I totally avoided the crazy-dangerous-waffle-making-contraption, as many elderly people were trying to use it and it sure looked complicated! Overall a great experience, with a great price, and I would stay here again!

BWSunriseInn, front desk agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
We value your feedback, and by providing such, you help us improve so we can provide a superior experience every time. We look forward to seeing you again in the future! Thanks again for choosing the Best Western Plus Sunrise Inn! Happy Trails!

"Wine Tour"

4
08/07/2016

Great location, room was great ... we did over work the air conditioner and it rested for a bit and came back to life. The included breakfast was fantastic ..... great selection great flavor we were close to everything ... there was a water park next door for kids, there was a restaurant on site but it was closed at the time, it was quiet, the room had a kitchen that was great

"Did the trick"

4
06/07/2016

Was in the city for an evening on a stop through. Hotel was clean and the suite was spacious. Hotel was conveniently located right beside the theme park which made it good for kids. Centrally located in town and good parking. Would stay here again

"Great Getaway"

5
30/06/2016

Lovely, spacious suite. Very comfortable beds. Quiet location. Was nice to have a balcony to sit outside in the evening with a glass of wine. Kitchen had full sized appliances. Dining area and living room with separate bedroom. Complementary hot breakfast was a nice treat. I would definitely stay here again.

"I will always stay at Best Western Plus while visitng Osoyoos"

4
27/06/2016

Great service from all staff. Staff are always smiling and helpful and caring about my needs, Rooms are large, comfy and clean. Made my overall stay relaxing and great to be there. The furniture is always in great shape from the couch to the beds and rooms are very clean and fresh. Lots of space in the kitchenette rooms. Really appreciate this roomy feel. Great overall and will stay again and again...thank you for this quality experience.

"Osoyoos Best Western"

4
27/06/2016

This B/W is well run and clean. The room was very spacious and well maintained. The area was very quiet and we slept very well. The air con.was one of the better ones and nice and quiet.The breakfast could have included a bit more variety but what they served was really good. Would definitely recommend

"Great property"

5
26/06/2016

We arrived well before normal check-in time but the friendly desk clerk was very accommodating and let us check in. The entire property looks recently renovated and was very clean. Our room (King size with kitchenette) was very nice and the bed was super comfy. Also the hotel was very quiet. Would definitely stay here again.

"Very relaxing"

4
23/06/2016

enjoyed stay,as it was the week before summer boom starts Restaurant had great food, would definitely eat there again. Very handy location to get in and out, next door to Rattlesnake Canyon, enjoyed time there. Breakfasts had good variety and fresh fruits, thanks ! we'll be back

"Pleasant staff members"

5
23/06/2016

It is nice to see staff who are helpful and pleasant. The rooms are clean and pleasing and the noise level is minimal. We stay at Best Western whenever we travel in N. America. We know what we will be getting and appreciate the experience.

"had all we needed"

4
20/06/2016

We stayed two nights at this hotel. It's a convenient location, on Hwy 3, near the Lake. City centre is just 2 minutes away by car or 15 minutes on foot. Breakfast was included. Staff was friendly and helpful.

BWSunriseInn, Front Desk agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
We are happy to hear you enjoyed your recent stay. We look forward to seeing you the next time you visit our beautiful community in the future. Thank you again, we appreciate your loyalty.

"Good value in osoyoos"

4
19/06/2016

Was in town on business for 3 days. The hotel is clean and comfortable and has very pleasant staff. There is a good hot breakfast in the morning as well. I found it to be a good value and for families with kids, the hotel is next door to Rattlesnake Canyon amusement park.

BWSunriseInn, front desk agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
We are happy to hear you enjoyed your stay and look forward to seeing you again in the future when you visit our lovely town! Thank you again and we appreciate your loyalty

"Great Accomodations and Service"

5
18/06/2016

Spent 4 days at Best Western Osoyoos and highly recommend this hotel for excellent rooms, great breakfast, fantastic service. Great value! Front desk staff are very accommodating and went out of their way to help

BWSunriseInn, Front Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
The Best Western Plus Sunrise Inn team in Osoyoos appreciates you taking the time to write a review. We are very happy to hear you enjoyed your stay and that our staff went out of their way to help. We look forward to seeing you again on your future trips to our lovely community. Thank you for choosing Best Western - we appreciate your loyalty. Should you have any further questions or comments, please do not hesitate to call or email. Have a super nice day! :)

"Not a place I would recommend"

2
17/06/2016

We stayed at this property for two nights, May 31 and June1 we found the room on Booking.com and it gave us a rate for two nights we decided to just go into the hotel to book the room. We were told by the older lady at the front desk that there were NO rooms with a king bed. We told her that they did have one so she looked and said ok we do have one. She gave us a price of over 15 dollars more than booking.com gave us even with our Best Western card and our AMA card. We told her no we would not accept that price she finally gave us the price we wanted. We wanted to stay two more nights there but we were told that they did not have any rooms yet they did as it showed on booking.com she then said they did and gave us a price of at least 50 more than it showed on the other site. we did not stay longer...the room was not worth the price, the fridge had not been looked at in a very long time as it was more of an ice block than a fridge. Went to the desk to ask for toilet paper and the same lady ignored me. We will not go back.

BWSunriseInn, Frong Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
The Best Western Team would like to take this opportunity to thank you for taking the time to write a review of your recent stay with us. We do apologize for the confusion and that our staffing wasn't up to your standard. We take all feedback seriously and use it to implement improvements for yourself and other future guests. We hope you will choose to stay with us again so that we may have another chance to provide you with a superior guest experience. If you should have any further questions or comments, please do not hesitate to call or email. Thank you. Have a nice day!

"For the price & service it can't be beat!"

4
16/06/2016

We stayed here for 3 nights in suite on the 3rd floor. Front desk staff were friendly & accomodating. We weren't expecting a unit with a full size fridge, stove, dishwasher, & balcony, not to mention the comfortable livingroom & huge seperate bedroom. The beds, pillows & linens were top quality & made for a very comfortable nights sleep. We were overlooking the roof but still could see the orchards & mountains. The hotel is next to an amusement park which is nice for families. The full breakfast was appreciated although the hot items were not always warm. Varied selection with scramble & hard boiled eggs, sausage or bacon, cereals, waffles, yogurt, fruit, bagels, toast, pastries, fruit juices & coffee. We would definately book here again & recommend to others. While in Osyoos be sure to visit the desert model railway, the many wineries & fruit stands. We also went across the border to Washington US. If you like to visit casinos be sure to check out the new 12 tribes casino in Omak.

BWSunriseInn, Front Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
The Best Western Plus Sunrise Inn team in Osoyoos appreciates you taking the time to write a review. We are very happy to hear you enjoyed your stay and that our staff was friendly and professional. It is great to hear such nice comments about our facility and our breakfast. We look forward to seeing you again on your future trips to our lovely community. Thank you for choosing Best Western and for recommending us - we appreciate your loyalty. Should you have any further questions or comments, please do not hesitate to call or email. Have a super nice day! :)

"Nice place, nice location"

4
15/06/2016

Stayed here one night. Nice room, great beds, staff very helpful at the front desk in recommending places to dine! Right across from the lake! Good value! Breakfast was very good and free! Had a little room with easy chairs and coffee table for visiting out of your room!

BWSunriseInn, Front Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
The Best Western Plus Sunrise Inn team in Osoyoos appreciates you taking the time to write a review. We are very happy to hear you enjoyed your stay and that our staff was helpful. It is great to hear such nice comments about our facility and our breakfast. We look forward to seeing you again on your future trips to our lovely community. Thank you for choosing Best Western - we appreciate your loyalty. Should you have any further questions or comments, please do not hesitate to call or email. Have a super nice day! :)

"Great room and breakfast"

4
14/06/2016

The room was a suite with a fridge and separate bedroom. Very comfortable. Nice little deck as well . The breakfast was eggs sausage waffles fruit and more . Excellent value and a great stay. Parking is good and right next door to the go carts etc. I would recommend this hotel in Osoyoos.

"Roomy like a small apartment"

5
13/06/2016

Large main living room with flat screen TV and full kitchen. Has separate bedroom with two queen beds and another flat screen TV. Attached balcony where you can sit out and enjoy eastern mountain and vineyard views. Breakfast excellent with usual items plus scrambled eggs and sausages. Make your own waffles with large eating area. Rooms clean and modern with nice furnishings. Would definitely stay here again. We had 2nd floor end unit so noise level was low.

"better than most moderately priced motels"

4
13/06/2016

Pretty much consistently good accommodation compared to other "decent" chains for the cost. Only 1 B/W we did not like. Seems it was in Bryce Canyon, if that's where B/W has two motels. Favourites are St. George, Wendover, Great Falls, Sicamous and Osyoos!

"our favourite place to stay in Osoyoos"

5
11/06/2016

We didn't have a reservation, and when we arrived there were only family suites available, but the manager recognized us from previous visits and gave us an excellent rate. The rooms are very clean and quiet. We always enjoy our stay at this hotel.

"Great room very helpful staff"

5
11/06/2016

Room was clean and comfortable. Breakfast was just what I needed. Staff were very helpful.I was attending a meeting and field workshop and the location worked out well for that purpose. Will likely return for a vacation as location is great.

"Easy to find"

4
09/06/2016

Easy to find, especially if you are travelling east-west. Not on the beach, but next door to an amusement park, so great if you are with kids. Typical room, typical breakfast, easy drive to downtown, shopping, etc. If the beach is not what you are looking for, a good place to stay

"Sunrise Inn, our favourite place to stay"

5
06/06/2016

This place rocks! Within walking distance to all amenities in Osoyoos. Clean, good breakfast, great staff. Lovely jacuzzi suites at an affordable rate. I highly recommend this Best Western property for your next stay.

"Looking forward to returning"

5
04/06/2016

Just me and my dog. At check-in a doggy bag for my dog and some very helpful info about dog parks, etc. Our ground floor room was clean and spacious room with a little balcony -facing the back side of the hotel-perfect! Our room was near the side door so late and early trips to grassy patches (for my dog, not me!) were very easy and not disruptive to other guests. Breakfast was in a nice room and there were lots of choices. You could eat as healthily as you like. Excellent location...close to beaches (for humans and/or dogs) but dangerously close to a Dairy Queen! Heads up management - your front desk staff is excellent! (Way more competent, knowledgable and warm than at some high-end hotels)

"Great value! "

4
04/06/2016

This hotel was nice for the value. It has a great location to wineries in Osoyoos. We were visiting for a wine tour. OK Wine tours even had pick up service at the front door. They offered a full breakfast with variety of foods. And the front desk staff was friendly. Our room was really big too with a full kitchen.

"Would Stay Again"

5
03/06/2016

Staff and hotel were what we have come to expect with Best Western! Comfortable and affordable! Staff are the BEST at BW! NO complaints here! Good restaurants close by! Amazing pool area and very clean property!

"Great rooms, great staff, average breakfasts"

4
01/06/2016

This place is great value and very comfortable. We loved our room which was lovely and quiet, with large cosy beds and a nicely appointed bathroom. The Reception and Housekeeping staff were all hugely helpful. Breakfast is included, and there were a range of hot and cold items of varying quality to choose from, including cereals, yoghurt, sausages or bacon (supposedly alternating, but sausages were served 3 or 4 days running during our stay), scrambled eggs, toast and waffles. But there were a couple of things about the breakfast that struck me as 'cheap' and sub-par, especially for a PLUS venue that is supposed to be offering enhanced facilities and services. Firstly, I was disappointed to find that the 'pancake syrup' for the waffles was really coloured sugar syrup - and it wasn't even maple-flavoured. Surely it's not too much to expect real maple syrup in Canada? Then I was truly shocked to find out that the honey wasn't actually honey, but 'honey-flavoured syrup'. Honestly, how is that actually a product? Is it really too expensive to supply actual honey to guests? Honey-flavoured syrup really is sub-standard. That said, I would stay here again. I'd probably just eat out for breakfast or BYO honey.

"Great little "Hide Away""

5
31/05/2016

Osoyoos was a great little hide away and this was our first time visiting. People were very friendly in this little town. When we arrived, we were given an upgrade to a suite. The suite was very spacious and comfortable for us. We will definitely share our experience with others.

"Well located, great room, excellent breakfast"

5
28/05/2016

Frist time to overnight in Osoyoos and was pleased to see BW represented there. A very comfortable room in this well maintained property. Obviously popular with international travelers too (several European accents). Very tasty breakfast

BWSunriseInn, Front Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
The Best Western Plus Sunrise Inn team in Osoyoos appreciates you taking the time to write a review. We are very happy to hear you enjoyed your stay and that our staff were friendly and professional. It is great to hear such nice comments about our Best Western. We appreciate your loyalty and look forward to seeing you again on your future trips to our lovely community. Should you have any further questions or comments, please do not hesitate to call or email. Have a super nice day! :)

"Very Satisfied "

5
26/05/2016

Check in was a breeze...less than 5 minutes. Our room was very clean and the beds were comfortable. We had dinner at the hotel restaurant which was very good. My daughter and wife spent an hour in the indoor pool, which they enjoyed very much. It was our first stop in Canada (which was the first time we've been in Canada) so we anticipated something totally opposite of what we got. Just be prepared to spend more money and if you use a credit card you must have the chip card and have a PIN number. I didn't know that coming in to Canada but luckily it was easily resolved for me. The hotel and restaurant staff were very nice and hospitable. Even the locals that we interacted with were very nice. Will definitely stay there again when we make our way back to the States.

"Comfy and Clean Rooms and amazing staff and breakfast!"

5
23/05/2016

We arrived at 4 pm and were greeted by Shelley at the front desk, who was friendly and helpful. The lobby was cozy and welcoming and included a seating area and a keurig machine for your convenience. When we got to our room it also was not a disappointment. It was super clean and the beds were the usual," like sleeping on a cloud" which is one of our main reasons for always staying at the Best Western Plus. We had a lovely view of the mountains from our room as well.Later in the evening after a delicious meal at the restaurant next door, we asked about our favorite late night drink of peppermint tea to which Shelley escorted us into the breakfast room and gave us 2 complementary tea bags. The breakfasts as usual were delicious with scrambled eggs,bacon or sausage and fluffy Belgian waffles! We will be coming back next year for sure!!!

"Great place"

4
21/05/2016

We came on May long so it was a bit busy but not even as bad as I expected. Rooms were clean, staff super friendly and the balcony was great! Breakfast was eggs, bacon, waffles, cereal, yogurt, coffe tea and much more. So worth the stay.

"Clean rooms, friendly, accommodating staff"

4
21/05/2016

The Sunrise Inn is conveniently located at the east end of Osoyoose right on Highway # 3 (Main Street). The rooms are clean, the grounds well maintained. The staff is friendly and willing to accommodate your needs. Breakfast are included in the price

"Pleasant stay, convenient location"

3
18/05/2016

The hotel is located on the main road through Osoyoos, convenient to lakeside walks and for touring the vineyards. The hotel was comfortable with the usual features, the restaurant evening meal was so-so. I cannot comment on the free breakfast as on both of the two mornings we stayed there, the hotel had two coach tours and we could not access the facility so had to resort to a restaurant in the town.

"Wonderful unpretentious hotel"

5
17/05/2016

My sister and I are here on a mini wine tour holiday. The Best Western Plus Sunrise Inn is a lovely little hotel at the east end of Osoyoos. As it is the shoulder season, the hotel is not too busy, but is still full service. The rooms are spotless, the beds are divine, and the full breakfast is excellent. We have a nice view of the mountains at the edge of town. The staff have been courteous and helpful.

"friendly town"

5
16/05/2016

We had a kitchenette room. King bed, couch, desk, table and chairs, and pots and dishes. Lots of room and storage. This hotel has a restaurant and the food was excellant. Staff friendly.. Centrally located to shops, attraction, restaurants, wineries and golf courses. would definitely stay there again.

"Great place to stay in Osoyoos"

5
16/05/2016

We were travelling from Victoria to Cranbrook and decided to break up the trip by staying in Osoyoos overnight. We had stayed there many years ago and liked it. It is also very convenient for us as we travel with our dogs. They have dog friendly rooms and we are very appreciative of that. There is also a park just around the corner where you can walk your dogs. The temperature that afternoon was almost 30 degrees and it was lovely to sit out on the balcony in the evening sun and breeze. Breakfast is free with your room and we enjoyed it. A great variety. We also stayed here again on our return trip to the island. This is an amazing hotel and we will stay there again. The staff is very friendly and helpful.

"Friendly place in Osoyoos"

5
15/05/2016

Great place to stay in Osoyoos, Would definitely stay here again. On our recent trip to Osoyoos we stayed 5 nights at the Best Western Plus in Osoyoos. From the time we arrived to the time we departed the staff were friendly and very helpful. The hot breakfast was enjoyed by whole family. Excellent selection of hot and cold items. Also we enjoyed the pool and hot tub amenities. The room had a king sized bed and pull out sofa. Room was large and comfortable. Kitchen area was a little on small side but did the job for light snacks. Would plan on eating dinner out if you did not get full size kitchen. Lots of excellent choices for restaurants in local area. Room was clean and bed was comfortable.

"Great location"

5
14/05/2016

My husband and I were travelling thru Osoyoos when we decided to stay at the last minute. Thru a google search i found this hotel and was not disappointed. The suite was spacious. the internet worked well and the breakfast was better than expected. We stayed an extra day without any issues. The staff were very friendly and professional.

BWSunriseInn, Front Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
The Best Western Plus Sunrise Inn team in Osoyoos appreciates you taking the time to write a review. We are very happy to hear you enjoyed your stay and that our staff were friendly and professional. It is great to hear such nice comments about our breakfast and our other amenities. We appreciate your loyalty and look forward to seeing you again on your future trips to our lovely community. Should you have any further questions or comments, please do not hesitate to call or email. Have a super nice day! :)

"Not the Best Hotel in Osoyoos"

3
10/05/2016

I stopped one night enroute to Vancouver. I didn't have a reservation so took my chances. The hotel is in dire need of a renovation. Even though my room was quiet (looked out on the back parking lot) and it had a balcony, it needed some updating. There were two lamps on the desk and near the fridge that didn't work. I found that they worked if I loosened the bulbs but then they kept flickering. The hotel has free WiFi but I had trouble with it staying connected. Stop using it for awhile and when I'd go back I would have to reinsert my code again. The queen bed was comfortable and firm. The bathroom was okay but the towel bar is set on the wall right beside the toilet so you end up with them dragging down with you or else holding them out of your way when you're getting up. Wallpaper is peeling in the bathroom. The shower curtains have a detachable bottom section so when the maid fastened them to the top section they didn't do it correctly so water poured through the opening and onto the floor. With taxes the room came to $136.00 which to me is rather high for this hotel in its condition. The breakfast in the morning was very good but since there is no restaurant travellers have to go elsewhere, Next time I'm in Osoyoos I will probably pick another place though this hotel has good possibilities. The staff's friendliness more than makes up for the concerns I had.

BWSunriseInn, guest services at BEST WESTERN PLUS Sunrise Inn, responded to this review
Thank you for taking the time to write a review of your recent stay with us. We take all comments and suggestions for improvement as an opportunity to improve the guest experience for all. We are happy to hear that the staff exceeded your expectations. Thank you for choosing Best Western Sunrise Inn. Have a wonderful day.

"Average Stay with a Electric Twist"

3
08/05/2016

The two reasons I choose this hotel are: 1. it was pet friendly and 2. it has EV charging for my Tesla model S. Otherwise the facilities are average with small rooms and no microwave oven. The restaurant was not special to make you want to return. Will look at other hotels next time.

BWSunriseInn, guest srevices agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
Thank you for taking the time to write a review of your recent stay. We use all feedback to implement changes and improvements that will benefit all guests. As a point of note, the restaurant McKais is a separate entity from best Western and doesn't have access to our system to respond to any complaints and concerns, may I suggest you give them feedback on their own trip advisor page. Thank you for choosing Best Western and have a great day.

"Over-Delivered!"

5
03/05/2016

We were very pleasantly surprised when we walked into our suite to discover a full kitchen, balcony and such spacious accomodations! For the rate we were charged, I would never have expected the room we got! It was even better than the 5-Star Resort I routinely use in the Riviera Maya!! The service was excellent, the room spotless and everything in perfect working order. My only critique is the pillows could be better (pretty hard), and the breakfast buffet, while tasty, was not anything above the ordinary. It is also a little far away from the "Center of things" in Osoyoos - not that this is a bustling metropolis with tons of amenities, LOL! So walking places is a little inconvenient, FYI.

BWSunriseInn, front desk agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
Thank you for taking the time to write a review of your recent stay with us. We are very pleased to hear that the accommodations exceeded your expectations, we do strive to make the guest experience exceptional for all our guests. We hope to see you in the future should you find yourself in Osoyoos. Have a fantastic day.

"Excellent hotel at good price."

5
01/05/2016

Really lucked out when we picked this one. Priced well below other accommodation in the area. Since we were only planning an overnight stay, we weren't looking for anything other than a clean quiet room. We were very pleasantly surprised by the friendly staff and the room that was assigned to us. Clean, spacious and well appointed. No problems or issues with room. A comfortable evening. The buffet breakfast was good. Plenty of choice, fresh and frequently replenished buffet with hot and cold choices. Clearly, the management of this hotel is working hard (and succeeding) in an effort to provide a quality experience for their guests.

BWSunriseInn, Front Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
The Best Western Plus Sunrise Inn Team in Osoyoos appreciates you taking the time to write a review. We are very happy to hear you enjoyed your stay, your room and that you found our staff to be friendly. It is great to hear such nice comments about our breakfast. We appreciate your loyalty and look forward to seeing you again on your future trips to our lovely community. Should you have any further questions or comments, please do not hesitate to call or email. Have a super nice day! :)

"Good Location along the hotel strip"

4
25/04/2016

The hotel was clean and the staff was very accommodating and helpful. The complimentary breakfasts were very good with an assortment of eggs & bacon, waffles, cereals fruits etc. The coffee was yuk! But there was a Kuerig machine in the lobby and you can buy a cartridge for $1.00 Cdn. The pool and hot tub were clean and functional.The adjacent restaurant food was a very good value and quality, however the staff could use some more table-side manners - a little gruff. For you parents out there the mini-golf amusement park is adjacent to the property so when "in season" a perfect place for kids. If you want peace and quiet away from kids during the peak season, you may consider another location.

BWSunriseInn, Front Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
The Best Western Plus Sunrise Inn Team in Osoyoos appreciates you taking the time to write a review. We are very happy to hear you enjoyed your stay and that our staff was helpful and accomodating. We appreciate your loyalty and look forward to seeing you again on your future trips to our lovely community. Should you have any further questions or comments, please do not hesitate to call or email. Have a super nice day! :)

"Beswt Western Sunrise, Osoyoos"

5
24/04/2016

Staff were good and the rooms were clean with an excellent breakfast and a good restaurant that had a well set out menu . My wife had a Taco Salad with the Taco being made in the restaurant and all dishes had plenty of food. Check-in was fast and efficient with a very knowlegeable clerk. Pool and fitness area very good with up to date treadmill. Lots of parking and centrally located.

BWSunriseInn, Front Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
The Best Western Plus Sunrise Inn Team in Osoyoos appreciates you taking the time to write a review. We are very happy to hear you enjoyed your stay and that our staff were efficient and knowledgeable. We appreciate your loyalty and look forward to seeing you again on your future trips to our lovely community. Should you have any further questions or comments, please do not hesitate to call or email. Have a super nice day! :)

"Friendly & Helpful Front Desk"

5
21/04/2016

We arrived at the Best Western after a long drive through slush covered roads in the Salmo/Creston Pass. A tiring day. So...it was a real treat to be greeted by Shelley (?) when walking up to inquire about a room on the main floor. She kindly gave us the best senior rate she could, told us to park just outside the doors and helped us load the luggage and other "stuff" we'd accumulated onto the trolley and wheeled it all to our room, assisting us with unloading, too! Then she proceeded to suggest places to see the next couple of days, mentioning the largest and well-stocked Home Hardware store ever, the Desert Model Railroad display and other places of interest. The breakfast (included in the cost of our room) was very good with lots of choices, including delicious waffles. The swimming pool and hot tub were a refreshing place to visit after a day exploring. The restaurant attached to the hotel had really tasty meals served by friendly people. Whenever I decide to go back to Osoyoos, I definitely would stay at this Best Western. The timing was good (April 4th/5th -- cherry trees, etc. had beautiful blooms! There are a plethora of wineries around Osoyoos to visit.

BWSunriseInn, Front Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
The Best Western Plus Sunrise Inn Team in Osoyoos appreciates you taking the time to write a review. We are very happy to hear you enjoyed your stay and that our staff was helpful and friendly. It is great to hear such nice comments about our breakfast and our other amenities. We appreciate your loyalty and look forward to seeing you again on your future trips to our lovely community. Should you have any further questions or comments, please do not hesitate to call or email. Have a super nice day! :)

"Mini break"

4
21/04/2016

3 night stay with little dog and little boy, great place for both. The room had a patio, the weather was cooperative, the staff were friendly and helpful. The hotel was very busy, the breakfast was good, lots of variety.

BWSunriseInn, Front Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
The Best Western Plus Sunrise Inn Team in Osoyoos appreciates you taking the time to write a review. We are very happy to hear you enjoyed your stay in one of our pet friendly rooms and that you found our staff to be friendly and helpful. We appreciate your loyalty and do hope to see you again on any future trips to our lovely community. Should you have any further questions or comments, please do not hesitate to call or email. Have a nice day! :)

"Quiet in April, Nice View North Over Neighbourhood"

4
19/04/2016

The amusement park next door wasn't open yet so it was quiet, and our third floor balcony room looked north over the neighbourhood and to the slopes beyond. The room was clean and comfortable, and the (included) breakfast buffet offered many items. Only every 2nd room has a balcony (at least on the north side) so they are very private.

"Mudassir Mokhdomi"

5
07/04/2016

Had a great stay, nice room, excellent guest services. Continental breakfast was good with lot of options to choose from. Night staff very professional and friendly. Would definitely visit again.. Keep up the good job...

BWSunriseInn, Front Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
The Best Western Team in Osoyoos appreciates you taking the time to write a review. We are very happy to hear you enjoyed your stay. We appreciate your loyalty and do hope to see you again on any future trips to our lovely community. Should you have any further questions or comments, please do not hesitate to call or email. Have a nice day! :)

"Great Expectations!!"

5
07/04/2016

I always expect to have a pleasant stay when I stay at the Best Western in Osyoos. So far, have never been disappointed. Front desk staff is always helpful and friendly. Rooms are clean and comfortable. The Restaurant has a lovely varied menu and the service is great.

BWSunriseInn, Front Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
The Best Western Team in Osoyoos appreciates you taking the time to write a review. We are very happy to hear you enjoyed your stay. We appreciate your loyalty and do hope to see you again on any future trips to our lovely community. Should you have any further questions or comments, please do not hesitate to call or email. Have a nice day! :)

"A great place to stay."

5
02/04/2016

We had a great stay at the Westerner in Osoyoos. The breakfast was exceptional and the staff were friendly and helpful. Weve never been disappointed by any of our stays at a Westerner Hotel. Good value for our money.

BWSunriseInn, Front Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
The Best Western Sunrise Inn Team thanks you for taking the time to write a review of your recent stay with us. We take all feedback seriously and use it to implement changes to improve the guest experience. We are happy to hear our staff boosted our ratings; we strive to be friendly, helpful and courteous. We appreciate your loyalty and do look forward to seeing you again. Should you have any further questions or comments, please do not hesitate to call or email. Have a nice day! :)

"hotel was okay"

3
29/03/2016

over priced the rooms where nothing spectacular. The pool and hot tub was okay. The continental breakfast was great all 3 mornings. The restaurant was great, food was real good. Excellent soups, Sunday brunch was excellent. The staff in the restaurant where great, friendly and help full on telling us about Osoyoos.

BWSunriseInn, Front Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
Thank you for taking the time to write a review of your stay with us. The Best Western team apologizes for not exceeding your expectations. Your satisfaction is important to us and use all feedback to implement improvements to ensure we offer a better experience to our guests in the future. We hope you will consider staying with us again so that we can have another chance to provided you with a superior guest experience. Should you have any further questions or comments, please do not hesitate to call or email. Have a nice day.

"Came for one night-stayed for three"

5
24/03/2016

We enjoyed our stay. The staff were friendly and helpful, the breakfasts were very good, and our room was clean and comfortable. We were close to the lake for walking and close enough to walk downtown as well-that was about 20 minutes. There were a few eating places within walking distance as well. We didn't use the pool or exercise space but lots of people were. Oh yes, coffee available 24/7. We had a wee bit of trouble with wifi staying connected especially in the evening.

BWSunriseInn, Front Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
The Best Western Sunrise Inn Team thanks you for taking the time to write a review of your recent stay with us. We take all feedback seriously and use it to implement changes to improve the guest experience. We are happy to hear our staff boosted our ratings; we strive to be friendly, helpful and courteous. We appreciate your loyalty and do look forward to seeing you again. Should you have any further questions or comments, please do not hesitate to call or email. Have a nice day! :)

"Best Westren was my best choice"

5
24/03/2016

It has been a fun time and memorable experience visiting Osoyoos and staying at Best Western. Specious Queen suit with two queen beds, sofa bed, cable TV, Full kitchen, Breakfast, swimming pool, friendly staff and much more made our trip very comfortable and enjoyable.

BWSunriseInn, Front Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
The Best Western Team in Osoyoos thanks you for taking the time to write a review. We are very happy to hear you enjoyed your stay. We appreciate your loyalty and do hope to see you again on any future trips to our lovely community. Should you have any further questions or comments, please do not hesitate to call or email. Have a nice day! :)

"Renovations needed to put the "Best" in Best Western"

3
22/03/2016

In order to put the "Best" in this Best Western Western Hotel it needs renovation and updating. We found our room décor old and worn - with a roll out couch that was in desperate need of replacement. We had requested a room with a lake view but instead were assigned a second floor room looking into an adjacent wall & roof? Third floor rooms here are the only chance of a view and/or request rooms on the west side. As well the breakfast room was crowded, stuffy, dark and constantly running out of food - this area is in desperate need of renovation and windows.

BWSunriseInn, Front Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
Thank you for taking the time to write a review of your stay with us. The Best Western team apologizes for not exceeding your expectations. Your satisfaction is important to us and use all feedback to implement improvements to ensure we offer a better experience to our guests in the future. We hope you will consider staying with us again so that we can have another chance to provided you with a superior guest experience. Should you have any further questions or comments, please do not hesitate to call or email.

"Sunrise Inn Osoyoos BC"

5
16/03/2016

Home away from home. Always my first choice of accommodation in Osoyoos BC as I need to count on a night of comfort before I continue on my journey. The generous breakfast sets me up for the long drive to follow.

BWSunriseInn, Front Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
The Best Western Plus Sunrise Inn team thanks you for taking the time to write a review. We are very happy to hear you enjoyed your stay and your room. We are pleased the breakfast was satisfying. Thank you for choosing the Best Western and we do look forward to providing you with the same excellent experience on your next visit to Osoyoos. Have a nice day!

"Clean, quiet, and rrefreshing"

5
12/03/2016

Well on our quiet journey through B.C. this spring one of our stop was in this quaint community. As usual Best Western lived up to our expectations. would do it again.Close to golf course over looking the beautiful Osoyoos Lake. Only thing missing was the orchards in bloom.

BWSunriseInn, Front Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
The team at the Best Western Plus Sunrise Inn thanks you for taking the time to write a review. We are very happy to hear you enjoyed your stay and your room. Thank you for choosing the Best Western and we do look forward to providing you with the same excellent experience on your next visit to Osoyoos. Have a nice day!

"Disappointed"

3
27/02/2016

We have stayed at this hotel at least 4 times in the past, usually everything was great. This time we were disappointed because the heat could not be regulated in the room, one of the coffee cups was chipped, connecting to the WIFi was difficult and it kept dropping off. The fridge needed defrosting, everything we put in the fridge froze solid.

BWSunriseInn, Front Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
The Best Western Plus Sunrise Inn in Osoyoos would like to thank you for taking the time to write a review. We appreciate your opinions and take all feedback very seriously and use it to implement changes to improve the guest experience for both yourself and other future guests. We do apologize we did not exceed your expectations this time. We do hope you will consider staying with us again so that we can have another chance to provide you with the superior guest experience you deserve. Should you have any further comments or questions, please do not hesitate to call or email. Have a nice day!

"Cheeky undelivered services"

4
21/02/2016

Great presentation, great check in, super promo for in house average restaurant, my dentist fills teeth faster than the computer is in the business center. One tiny bottle of shampoo for two fellows, no maid service at all!

BWSunriseInn, Front Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
The Best Western Plus Sunrise Inn team in Osoyoos thanks you for taking the time to write a review. We are sorry we did not exceed your expectations. We value your opinions and take all feedback very seriously and use it to improve the guest experience for both yourself and future guests. We do hope you will allow us to provide you with accommodations again in the future so we can provide the type of superior guest experience you deserve. Thank you for choosing Best Western. Have a nice day!

"First Impressions"

2
19/02/2016

I purchased a deal though Travelzoo, and booked to stay during the week. Upon checking in, the front desk lady was very rude, and not welcoming or helpful at all. Which really off put our experience. I also tried to call down to the front desk to ask about towels for the pool, and she put me on hold, but i could hear her conversation the whole time she was checking someone in, and then once she was finished, and didn't pick up the phone, It was a good 5 minutes before I decided to just hang up and forget about it. The Room itself was great. A little on the stuffy side, and there is a note on the thermostat saying not to change it, and even with a window open, it was a tough night sleeping.

BWSunriseInn, Front Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
The Best Western Team would like to take this opportunity to thank you for writing a review of your recent stay with us. We are glad you the hotel and your room to be satisfactory, and do apologize that staffing wasn't up to your standard. We take all feedback seriously and use it to improve the guest experience for both yourself and future guests. We do hope you will consider staying with us again so that we can have another chance to provide you with a superior guest experience. Should you have any further questions or comments, please do not hesitate to call or email. Thank you again for choosing the Best Western Sunrise Inn in Osoyoos. Have a nice day!

"Clean, tasteful, good value: Expectations Met"

4
16/02/2016

We stayed here for several nights and were pleased with the experience. The property is centrally located and is in good repair. The staff are courteous and helpful; the rooms are spacious and comfortable. All areas of the hotel were in good order, tidy and very clean. Cleanliness is a key priority for us (and we had recently had a poor experience with filth at another Osoyoos hotel) so the attention to cleanliness was extremely well appreciated. Breakfast was included in our stay and we found this to be a nice convenience. We recommend this property for its cleanliness and value for money.

BWSunriseInn, Front Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
The Best Western Plus Team here in Osoyoos thanks you for taking the time to write a review of your recent stay with us. We value your opinion and by providing valuable feedback, you help us to improve and continue to deliver the quality service you deserve. We are pleased to hear you were very satisfied with your room and your stay. Thank you for choosing to stay with us at the Best Western Sunrise Inn in Osoyoos and we do look forward to seeing you again. Thank you for your loyalty. Have a nice day!

"Clean, comfortable with friendly and helpful staff."

4
16/02/2016

I arrived at 5pm with no reservation, needing to spend the night after running into nasty weather in the mountains east of Osoyoos. The front desk staff was friendly and welcoming; when I arrived she was helping a woman track down some friends who were actually staying in another hotel. She really went out of her way to be helpful. I was offered a room on the second floor for $99, which I considered to be reasonable. The front desk clerk suggested that I would enjoy the indoor pool and hot tub after a stressful drive. When I told her that I did not pack a swim suit, she graciously upgraded my room to a king size Jacuzzi suite at no charge. I've never received a free upgrade before. The room was very clean, comfortable and spacious. The rooms on the back of the building are very quiet; you don't hear any road noise. The bed was comfortable. The only thing that was a little off was the fact that the duvet had obviously been washed many times, and was a bit lumpy. But this is NOT a problem really. Breakfast is included with the room. I was pleasantly surprised to find a wide variety of choices: hot bacon, scrambled eggs, a waffle making station, fresh fruit, a variety of cereals and baked goods, and more. On my way back home, I stopped in Osoyoos again and stayed at the same hotel. No free upgrade this time...the hotel was at capacity. But I was still happy with the 3rd floor double queen room at the front of the building. And breakfast was good again. I'll definitely be making this my preferred stop on trips between the Kootenays and Vancouver Island.

"Noisy night"

5
12/02/2016

We stay at Best Western in Osoyoos usually twice a year and it is always fantastic. This time was great until there was a loud fight and disturbance outside our door at 3 AM and lasting a long time. Notified the front desk and she was trying to defuse the problem but there were no police available at that time of day. Needless to say we never did get back to sleep and left early to go back home to get some rest

"Good value, comfortable accommodation with lovely staff"

5
09/02/2016

We booked the hotel on a third party website and got a reasonable price. The hotel is well presented and well serviced. Everywhere is clean and comfortable. The suite we were given (courtesy of Shelly-thank-you) was brilliant: very spacious, with a living area and separate bedroom with two queen beds in it). Everything in the suite was in great order and the space well appointed and comfortable. The beds were incredibly comfortable, the bedding high quality and everywhere was nice and clean. All hotel staff were professional, accommodating and helpful, Derek was helpful and pleasant and Shelly was friendly, helpful and overall wonderful- thank-you. The room rate included a deluxe hot breakfast which was fine. The breakfast room was full at about 9am when we went, but we were able to take our food back to our room (which we preferred to do so anyway). We would definitely recommend this hotel.

BWSunriseInn, Front Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
. The team at the Best Western Sunrise Inn would like to thank you for taking the time to write a review. We are very happy to hear you enjoyed your stay and your room. Thank you for choosing the Best Western and we do look forward to providing you with the same excellent experience on your next visit to Osoyoos! Have a nice day!

"Excellent Midwinter Stay!"

5
18/01/2016

A thoroughly enjoyable stay from check in to check out. Rooms were clean and spacious. Complementary Breakfast was fresh and plentiful. Definitely a good value for the money spent. Will use the Sunrise Inn on our next visit!!

BWSunriseInn, Front Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
Thank you for taking the time to write a review of your time you stayed with us at the Best Western Sunrise Inn, Osoyoos. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us to deliver a superior experience for you and other guests in the future. We are happy to hear that you enjoyed your stay and do look forward to seeing you again when you visit our beautiful community in the future. Thank you. We appreciate your loyalty to our brand. Have a nice day! :)

"Everything I was looking for!"

5
15/01/2016

My whole family enjoyed this hotel! Friendly staff and the indoor pool was great for the kids. We stayed for a local hockey tournament so our schedule was all over the place. The staff were extremely accommodating and a pleasure to chat with. Breakfast was everything you could want and then some. We will return soon!

BWSunriseInn, Front Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
Thank you for taking the time to write a review of your time you stayed with us at the Best Western Sunrise Inn, Osoyoos. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us to deliver a superior experience for you and other guests in the future. We are happy to hear that you enjoyed your stay and do look forward to seeing you again when you visit our beautiful community in the future. Thank you. We appreciate your loyalty to our brand. Have a nice day! :)

"Pet Friendly and Pleasant Staff"

5
09/01/2016

After traveling across the US for 4 days, heading to Sun Peaks BC, we arrived at Best Western PLUS Sunrise Inn, in Osoyoos, BC. It would be our last nigh until reaching our destination. We travel with a pet and it is always a concern about getting a room with a pet. However, the desk clerk, Sheila, was great. She had a room, in fact gave us an upgrade for no additional charge, and a little treat for our dog. The suite was clean and roomy. My wife and I were traveling with a teen and a dog, so it was nice to have the extra room of the suite. Very pleasant experience, and we will return as we make this trip across the US to Sun Peaks twice a year.

BWSunriseInn, Front Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
Thank you for taking the time to write a review of your time you stayed with us at the Best Western Sunrise Inn, Osoyoos. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us to deliver a superior experience for you and other guests in the future. We are happy to hear that you enjoyed your stay and do look forward to seeing you again when you visit our beautiful community in the future. Thank you. We appreciate your loyalty to our brand. Have a nice day! :)

"Best Western Plus"

5
30/12/2015

Excellent service, very pet friendly, great bed and pillows!!!!! Excellent comfort in the room. It had a complete kitchenette. Breakfast very good, restaurant attached so so. Facilities good, quiet location in Oosoyos BC near lake and downtown area as well as vineyards.

BWSunriseInn, Front Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
The team at the Best Western Sunrise Inn would like to thank you for taking the time to write a review. We are very happy to hear you enjoyed your stay and your room. Thank you for choosing the Best Western and we do look forward to providing you with the same excellent experience on your next visit to Osoyoos. Have a nice day!

"Good value"

4
23/12/2015

We have stayed at the BW Sunrise Inn several times on our way to Vancouver and have always found it to be comfortable. The ice machine was out of order on the main floor this time, but the one on the second floor was working. The room is a little dated, but comfortable. The included breakfast is average and the attached restaurant is convenient. Our halibut and chips was very good.

BWSunriseInn, Front Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
The team at the Best Western Sunrise Inn would like to thank you for taking the time to write a review. We are very happy to hear you enjoyed your stay and your room. Thank you for choosing the Best Western and we do look forward to providing you with the same excellent experience on your next visit to Osoyoos. Have a nice day!

"Great courteous staff"

5
05/12/2015

Through our long trek of driving across Canada, this was probably our favourite stop over! The staff was so courteous, friendly and generous. They even gave us a free room upgrade! Our room was spotless, beautiful and comfortable. We would definitely recommend the Osoyoos Best Western, and we hope to stay there again in the future!

BWSunriseInn, Front Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
The team at the Best Western Sunrise Inn would like to thank you for taking the time to write a review. We are very happy to hear you enjoyed your stay and your room. Thank you for choosing the Best Western and we do look forward to providing you with the same excellent experience on your next visit to Osoyoos. Have a nice day!

"Good place to stay in Osoyoos"

4
03/12/2015

Good place to stay in Osoyoos, first time stay for me at this property. Made reservation over mobile app, somehow assigned me an Accessible Room which I don't need, I called the hotel and they fixed it right away and even gave me an upgrade (I'm BW Diamond, so that's par for the course based on availability). The restaurant is excellent, one of the better hotel restaurant meals I've had in a long time, generous portions (too much actually), flavourful and very reasonably priced. I would definitely stay here again next time I'm in Osoyoos. Recommend.

BWSunriseInn, Front Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
The team at the Best Western Sunrise Inn would like to thank you for taking the time to write a review. We are very happy to hear you enjoyed your stay and your room. Thank you for choosing the Best Western and we do look forward to providing you with the same excellent experience on your next visit to Osoyoos. Have a nice day!

"sunrise inn / Osoyoos"

5
24/11/2015

my wife and I arrived at the hotel at the end of a very long and tiring trip. the 2 ladies at the front desk were super friendly and accomodating. Our special needs were cheerfully looked after . they did everything for us while they were creating a beautiful Christmas display.

BWSunriseInn, Front Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
Our team at the Best Western Sunrise Inn would like to thank you for taking the time to write a review. We are very happy to hear you enjoyed your stay - it is our pleasure to ensure you have the best stay possible. Thank you for choosing the Best Western and we do look forward to providing you with the same excellent experience on your next visit to Osoyoos. Have a nice day!

"Very accommodating "

5
11/11/2015

Great experience at this hotel. Staff very polite and helpful over the phone and in person. Very clean as well and recently updated. Would definitely recommend it. Stayed in the king bed jacuzzi room.

BWSunriseInn, Front Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
The team at the Best Western Sunrise Inn would like to thank you for taking the time to write a review. We are very happy to hear you enjoyed your stay and your room. Thank you for choosing the Best Western and we do look forward to providing you with the same excellent experience on your next visit to Osoyoos. Have a nice day!

"Always nice!!"

5
23/10/2015

Great place to stay in Osoyoos, BC, great staff , great owner, very clean, ... Always have a good sleep. Top notch, staff cares and works hard to make stays good. Been coming down to Osoyoos and staying here for years now, never disappointed. Located through town, close to beaches and the best restaurant in town across the street, Campo Marina.

BWSunriseInn, Front Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
We at the Best Western Plus Sunrise Inn thank you for taking the time to write a review of your recent stay with us. We are very happy to hear you enjoyed your stay and that you are a frequent guest. We appreciate your loyalty! Thank you for choosing the Best Western and we do look forward to providing you with the same excellent experience on your next visit to Osoyoos. Have a nice day!

"A good rest in great location"

5
21/10/2015

We found the rooms all fresh and redone. The air conditioning is new and very quiet. But best of all the staff are just great. The spa area is clean and a good relaxation point after a day on the road. We spent three nights here on different occasions in July and August.

BWSunriseInn, Front Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
We at the Best Western Plus Sunrise Inn thank you for taking the time to write a review of your recent stay with us. We are very happy to hear that our staff boosted our ratings - we do strive to be helpful, courteous and friendly. We appreciate your loyalty and do hope to see you again on any future visits you should have to Osoyoos. Have a nice day!

"travel to Osoyoos"

5
20/10/2015

Hotel was awesome. It was really clean and service and food was good. Front desk staff were very helpful when we were asking about places to see in the area. They were very accommodating when we wanted to stay an additional night.

BWSunriseInn, Front Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
The Best Western Team thanks you for taking the time to write a review of your recent stay with us. We are extremely happy to hear you enjoyed your stay and that you found our staff to be helpful and accommodating of your wishes to stay another night. We appreciate your loyalty and hope to see you again on any future trips to Osoyoos. Have a nice day!

"Gateway for wine tasting"

4
17/10/2015

This was a very clean and well situated inn for enjoying the 40 wineries within a 15 to 30 minute drive location in the Okanogan River Valley. The staff was very helpful and made the experience enjoyable.

BWSunriseInn, Front Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
Thank you for taking the time to write a review of your recent stay with us. We are very happy to hear you enjoyed your stay and found our location conveniently located. Thank you for choosing the Best Western Plus Sunrise Inn and we look forward to providing you with accommodations should you visit Osoyoos again. Have a nice day!

"Had great stay"

4
14/10/2015

This hotel is very nice. The staff were pleasant and the rooms were clean and comfortable. Our room was ground floor and had a nice sitting area outside the room. They take dogs which is a plus and we even had a kitchenette. The hotel isn't right downtown so walking would be a bit far. The continental breakfast was also better than most with eggs and sausages being served along with the other usual hotel fare.

BWSunriseInn, Front Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
The Best Western team appreciates you taking the time to write a review of your recent stay with us. We strive to provide a memorable experience for all our guests, including those with 4 paws! We are extremely happy to hear you enjoyed your stay. We appreciate your loyalty and do hope to see you again on any future trips to Osoyoos. Should you have any further questions or comments please do not hesitate to contact us by phone or email. Have a nice day!

"Very nice place to stay. Had a kitchernette!"

4
14/10/2015

This appears to be a great place to stay if you were going to be in Osoyoos for an extended period of time. My wife and I had a king bed room. Kitchenette has fridge, two burner stove and microwave; plus assorted pots, pans, plates and silverware. Walking distance to a lake side park. Served a nice breakfast in the moring. Staff were fantastic. We would stay here again if in Osoyoos. The TV was to small and the hot tub looked like it was in need of some TLC...looked a little green.

BWSunriseInn, Front Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
The Best Western Sunrise Inn team would like to thank you for taking the time to write a review of your recent stay with us. We are very pleased to hear our staff boosted our ratings and that you found everything to your satisfaction. We value your feedback and opinions - you help us improve so we can deliver a better, superior guest experience. We appreciate your loyalty and look forward to providing you with a superior guest experience when you again visit our beautiful community of Osoyoos. Should you have any further questions or comments, please do not hesitate to phone or email. Thank you for staying at the Best Western Plus Sunrise Inn.

"A great place to stay"

5
13/10/2015

What a great hotel to stay at. Located on the east side of the lake, immediately as you enter into Osoyoos....(coming down the mountain)...it is quiet, superbly clean, the staff are exceptionally friendly. Shelley, the evening concierge that met me, was warm, funny and has a giant soft spot for 4 legged friends. I stayed 1 night here on my way to the coast and couldn't have had a better night sleep. beds are firm, pillows are great. The suite I was upgraded too thanks to my best western points card had a small kitchenette and a big bathroom. heck this suite is as large as my condo. Easily accessible to all amenities but just out of the way...you wont regret saying here for the night...great continental breakfast will get you charged for the day.

BWSunriseInn, Front Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
We at the Best Western Plus Sunrise Inn appreciate your feedback and thank you for taking the time to write a review. We are extremely happy to hear our staff boosted our ratings and that you had a comfortable stay and enjoyed your visit with us. We strive to provided a memorable experience for all our guests, including those with 4 paws! We appreciate your loyalty and do hope to see you again when you next visit our beautiful community. Should you have any further questions or comments, please do not hesitate to phone or email.

"Cooke cutter style hotel with decent breakfast buffet"

3
11/10/2015

Spent an unremarkable night here. Adequate, and priced within reason for location. Just so cookie cutter style with nothing special I can say about it. Slept well on comfortable beds with comfy pillows. Front desk clerk when we arrived was the most unfriendly I have met on my travels. No eye contact, no greeting. When asked about the local dining menus at the front desk (as promoted in the in-room directory), she made an offhand gesture to the brochure rack and said, "whatever's there." Learned upon check out from some much more pleasant staff that they indeed had menu samples behind the desk; guess she had better things to do than help us. Decent and varied breakfast buffet is included in price, though the pastries did not look at all appealing. Could stay elsewhere for less and enjoy the early bird breakfast special deal at local dining establishment.

BWSunriseInn, Front Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
The Best Western Sunrise Inn team would like to thank you for taking the time to write a review of your recent stay with us. We would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using your feedback to help implement improvements to ensure we offer a better guest experience to you in the future. We hope you will consider staying with us again so that we may have another opportunity to provide you with a better, superior experience. Should you have any further questions or comments, please do not hesitate to call or email.

"Comfortable"

4
10/10/2015

Nice set up for three ladies, who are on a budget and wine touring!! Loved the option of cooking at home after a long day of wine tasting and not having to drive any more. Location was convenient, room very pleasant. Also loved the full breakfast which never seemed to run out!

BWSunriseInn, Front Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
On behalf of the Best Western Plus team, we would like to take this opportunity to thank you for taking the time to write a review of your recent stay with us. We are happy to hear you enjoyed your stay in one of our suites and that our breakfast was to your liking. We look forward to having the opportunity to provide you with a superior guest experience the next time you decide to visit Best Western Sunrise Inn in Osoyoos. We appreciate your loyalty. Thank you.

"A warm welcome"

4
06/10/2015

A friendly welcome from start to finish,a bright and airy reception area. Reception staff very efficient, explained all the services available at the hotel. Nice pool and hot(ish)tub, small gym for those with energy to spare. We had a ground floor room, good size room with a well proportioned bathroom. On the outskirts of the town,, but not too far to walk.

"Pleasant surprise"

4
02/10/2015

Our experience at this hotel was beyond great.....the front desk staff were exceptional, especially Shelley. She was a fountain of information and such a pleasant personalitity. Derek and Winnie were also so accommodating. Would be our first choice if we needed to stay in Osoyoos again. Thank you everyone....

"Always a pleasant stay."

4
26/09/2015

Another great stay here in Osoyoos. This hotel is always our first choice when visiting here and am glad to see that this most recent stay did not disappoint - we will definitely be back again. The rooms are always comfy and clean, the showers excellent. The property is always very well maintained, easy to see the pride shine through here.

BWSunriseInn, Front Desk Agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
The Best Western team would like to take this opportunity to thank you for taking the time to write a review of your recent stay with us. We appreciate your loyalty and the fact that you have made us your first choice of places to stay in Osoyoos. We are happy you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future. Should you have any other comments or questions, please do not hesitate to call or email.

"Comfortable stay"

4
21/09/2015

I stayed here over the weekend and enjoyed it. Location is right near all the wineries in Osoyoos if you're looking for that. Room was clean and comfortable although one of my towels did have a yellow stain on it. Breakfast was good and service was excellent.

BWSunriseInn, front desk agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
The Best Western team would like to thank you for taking the time to write a review of your recent stay with us. We do apologise for the stained linen, we do take all feedback and use it to implement changes that improve the guest experience in the future. We are happy that you did enjoy the remainder of your stay and we hope to be able to serve you again should you find yourself in Osoyoos.

"Great Breakfast, Good Sleep"

4
19/09/2015

Breakfast was very tasty. Staff was always making sure everything was re-filled when empty. Bed was comfortable, and we were within easy walking distance to the lake. Needs a bit of maintenance though. Bathroom fan not working, as well as one of the wall plugs. Only half the jets in the whirlpool were working, and the wireless internet dropped on occasion. A few of the bugs aside, overall a good stay.

BWSunriseInn, front desk agent at BEST WESTERN PLUS Sunrise Inn, responded to this review
The Best Western Team would like to take tis opportunity to thank you for taking the time to write a review for us of your recent stay. We do endeavor to provide all our guests with a memorable experience and are happy that, a few bugs aside, you enjoyed your time with us. We use all feedback received to implement changes to improve the guest experience for both yourself and future guests. We do hope to be able to serve you again should you find yourself in the area.