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Best Western Plus Hotel Novato Oaks Inn, Novato

4.5/5  - basé sur 889 notations.
215 Alameda Del Prado, 94949-6657, Novato, United States - See map

Nestled amongst the scenic hills of Marin County, this Novato hotel is ideal for a business strategy retreat or relaxing weekend getaway. Situated between San Francisco and the Sonoma Wine Country and adjacent to the city of San Rafael, Best Western Plus Novato Oaks Inn is an ideal choice for travelers to Marin County. Vacationers and business travelers alike will marvel over the variety of attractions that draw people to the area, such as the nearby Sonoma Raceway, Bay Club Stonetree Golf Club and amazing Marin County Civic Center, one of the last designs from famed architect Frank Lloyd Wright. Travel a bit further from this Novato hotel to find Napa Valley, home to many of the best wineries in the country, and the Point Reyes National Seashore, the eclectic 28-mile shoreline with fun shops, wonderful food and impressive art galleries. After a day of sightseeing, or traveling to nearby businesses such as the Buck Institute for Research and Aging, Bio Marin®, 2K Games or Ultragenyx Pharmaceuticals, the Best Western Plus Novato Oaks Inn is the perfect place to call home. Featuring large, well-appointed guest rooms and a friendly staff, this contemporary hotel offers all the quiet luxuries you'd need for a wonderful stay. Amenities include a private lending library, free wireless Internet access, an outdoor pool and spa, exercise room, business center, conference facilities, and a complimentary continental breakfast to go with the popular Wildfox Restaurant and Bar adjacent to the hotel. Ready for relaxation, an unbeatable value and a memorable stay? Make a reservation at the Best Western Plus Novato Oaks Inn today and save!

Best Western Plus

Hotel Novato Oaks Inn

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Hotel advantages

Guest reviews

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Certificate of Excellence 2018
GreenLeader Gold
 
based on 881 guest reviews
NOTE ISSUED
Excellent
587
Very Good
233
Average
40
Poor
13
Terrible
8
REFER TO NOTICE
Business Business
183
Couples Couples
264
Family Family
297
Friends getaway Friends getaway
62
Solo travel Solo travel
55
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great Experience!"

5
09/09/2018

We had a group block of 10 rooms that was simple to book with Travis, their group sales coordinator. All aspects of service from check-in, quality and cleanliness of rooms, and breakfast were great. I would not hesitate to recommend this hotel. Excellent quality for a reasonable price.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
We appreciate this wonderful review and will definitely pass the along your message to Travis. Hope you can stay with us again!

"Great Place in Point Reyes"

5
30/08/2018

We stayed just one night, but our stay was very comfortable. The room was very spacious and super clean. We had a small balcony. Although we didn't use the pool, it was in a really nice setting at the back of the hotel with trees surrounding it. The breakfast room was very large and well-stocked. I found the staff to be super helpful at check-in, answering our questions about the area. The Inn is right off the highway, which made it super convenient for getting out and on the road to our hiking destination.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you so much for this amazing review. We do hope you can come stay with us again soon!

"Clean, comfortable & courteous"

5
29/08/2018

We've stayed at this location on 3 separate occasions in the last few months, and with 2 more trips north coming up, we plan on staying here again. The staff at the desk was helpful and courteous. Check-in was quick and easy, as was check-out. The rooms we've stayed in have been clean, well-kept and spacious. Breakfast is included and while it's not anything overly amazing, it's definitely nice and very much appreciated. They go to a lot of work to prepare the food and it never runs low. Location is easy to spot and easy to get to from the freeway. We will certainly be back!

"Great stay"

5
28/08/2018

Clean nicely appointed rooms. Room 3208 (top floor) faces the hillside for extra quiet and privacy. Hotel is in a convenient location and has a nice restaurant next door. Great value for the area. Will stay here again.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you so much for the great review and we look forward to seeing you again soon!

"Wonderful oldtime bar"

5
27/08/2018

I met a friend for cocktails and was pleasantly surprised at the great bar menu. Very good and so reasonable. Parking is very expensive at Nob Hill parking lots, so if you can use the nearby cable car you will save a lot.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Hello! We appreciate the 5 stars but we don't think this review was for us! :)

"Coastal Travels"

5
20/08/2018

We were down to visit San Francisco and Novato was perfect for the distance. Not too far away and not right in SF. We had four night at this hotel and settled in comfortably. We would head in mid morning after rush hour and it would take approx 30 mins to the city. Spent the day in the city so no rush hour to battle back either. The hotel had a great pool for the kids, the staff were friendly and informative and the breakfast great every morning. The restaurant next to the hotel had great food which came with a discount but I don't recommend the pizza joint they have in their hotel info book.

"Really love to stay at this hotel, top quality"

5
17/08/2018

I suspect I have reviewed this hotel here before but here goes again. I have never been disappointed here by room, staff, or facility. The pillows are very nice, the in-room and lobby coffee selections are excellent, the pool and hot tub are great, and the breakfast has a wide selection of quality items. The summer rate is sometimes hard on my business expense account and I'm forced to stay elsewhere but I always try to stay here.

"Pricey Hotel"

5
23/07/2018

This is a great hotel and a great location to what we wanted to do in CA. The only issue is the high price of the hotel room. Because of its location, so far from San Fran, the cost should be lower. Otherwise we had a great stay. The breakfast was very good. The fitness center adequate and the pool very nice.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you for your candid feedback. In regards to rate, Marin County is only a few miles from San Francisco and central to many attractions in the northern Bay Area. Please know that we are always priced comparatively to other hotels in our area. We are happy to hear that you enjoyed your stay overall and hope to welcome you back again soon!

"A fine room and excellent breakfast"

5
18/07/2018

Honestly with the proximity to Sam Francisco and other bay area sites this is one of, if not the best hotels to stay at weather for a day or for a week. It's is. Plus which means it goes above the regular Best Western standard. The price is indeed worth it however especially when you consider a very good breakfast in the morning.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
We appreciate this amazing review and are so happy to hear that you thoroughly enjoyed your stay. We hope to welcome you back again soon!

"Best BW Anywhere / Like a Resort"

5
16/07/2018

This is our second stay and certainly not our last. If we didn't have promises to keep we'd stay another night to make it three. Here's what we love: West facing rooms (2312 this time) face a California brown hill alive w scrub jays, and an occasional black tail deer. The pool is big enough for swimming laps in a couple directions and the expansive deck has comfortable furniture and a firepit. Artwork, and corridor carpets carry the "Oaks" theme consistently. People are friendly. Quiet mechanical which are important to us. For us this comes 2 weeks into our 7-week western-loop road trip and its a great place to unwind from our activities and catching up with people. A place for a down-day. Here are amenities we wish we had but didn't. 1. A microwave. Kind of a surprise it wasn't there. 2. A shower wand. No surprise on this one. I don't think any BW has shower wands. But the cost so little. Why not? Are they harder to clean or maintain in a measurable way?

"Front desk has the personality of drywall"

2
15/07/2018

The facilities need upgrading, the rooms feel dingy, plugging in the coffeemaker and the hairdryer into the same circuit shorted my room, and the staff... my goodness the front desk staff here make you feel like you're asking them for a kidney when you need their help and if I were their parents, I would have to scold them for being so cold, bordering on rude. A simple smile,

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you for taking the time to provide us with your feedback regarding your recent stay. I am very sorry to hear that we did not exceed your expectations. Please know that your comments will be used to continue to improve our service. My General Manager has reached out to you via email, as well. Again, I am so sorry that your experience was not a pleasant one.

"Hot!!!"

3
15/07/2018

If you like hot rooms no microwave and love to eat in hundred degree weather on the second floor this place is for you!! It was 98 Degrees on the second floor where breakfast was served one small fan blowing .People sitting sweating while trying it eat . Crazy we went to IHOP.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you for staying with us. I do apologize and empathize with you regarding the heat in the breakfast area. We are working on a solution to cool that area down, especially with these warmer summer months. Also, microwaves have always been available upon request and our upcoming guestroom renovation will include a microwave in every room. We appreciate the feedback!

"You can't find a better place to stay"

5
12/06/2018

We were on our way to LA and thought this was good area to stay just north of SF. Boy were we right. From check in to check out everything was first class. Don't skip breakfast, you will be sorry if you do.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
We thank you so much for this amazing review. Hope we get to see you again soon and happy travels!

"Northern CA Training Workshops"

5
04/06/2018

Originally choose this Best Western Hotel as it was close to where the workshops were held. So glad I did pick this hotel listen to others at the workshop who were staying elsewhere. The room was extremely clean, well layed out and the bed was very, very comfortable. The Continental breakfast offered both hot & cold offerings and there was plenty for all hotel guests. I would recommend this hotel!

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
We truly appreciate this wonderful review and are glad you picked us too! Hope you can stay with us again soon.

"Yosemite and California coast adventure"

5
01/06/2018

This best Western was our third accommodation on an eight different accommodation adventure. Of our chain hotels that we stayed this is probably one of our favorites. It was clean, the price was right, breakfast was great. The front desk Ladies were amazing. Supr helpful and nice people!! They have a nice pool area with a fire pit up on the patio. Was a good stopping point on our way to the coast.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
We appreciate this amazing review and are so happy to hear that you had such a great stay! We hope to welcome you back soon. Happy travels!

"Great Value"

5
28/05/2018

This hotel is one of the nicest Best Westerns I have stayed in. Room was immaculate and well decorated, hotel is located against a hill and was surprisingly quiet even though it is next to highway 101. The restaurant was lively and had great food. Hotel staff was very attentive and polite - this is a great location at a great price. I will make this my hotel of choice in the Novato area.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
We thank you for this amazing review and hope you will stay with us again soon!!

"Nice Hotel but a bit pricey"

4
28/05/2018

Overall the hotel was nice. What I expect from a hotel, clean, comfortable, quiet. The breakfast could use some healthier options, the workout facility was well equipped. The hotel is overpriced, but similar hotels in the area were similarly priced. Or perhaps I should say overpriced.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
We appreciate the feedback and are happy to hear that you enjoyed your stay overall.

"Spacious room next to very good restaurant, Wild Fox."

4
18/05/2018

I chose this hotel due to its proximity to Hwy 101 and a dear friend's home. It was spacious, comfortable and with a very good bed. The breakfast items on the buffet were ok. I really appreciated the fresh apples to take with me. The coffee was good and the buffet area is comfortable.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
We appreciate the feedback and hope to welcome you back soon!

"Work trip to Novato"

4
14/05/2018

A trip for work brought me to the Best Western Plus Novato Oaks Inn. I had a very nice stay. The room was clean and the bed were comfortable. The bathroom was fine, if a little old in the fixtures and wall-covering area. After taking a shuttle from SFO, I made one phone call to the hotel and they sent a nice van over to pick me up from the bus drop-off and take me right over to the hotel. That whole transaction took less than 15 minutes. All the folks working there were invariably nice and helpful. At one point the thermostat controller flaked out and they came right away to try to fix it. As the problem was going to require more work than they could provide that night, they offered to move me to another room. I didn't want to move, as it was late in the evening and I was tired, so they brought me a fan, and that worked beautifully. Great service! Breakfast is what you would expect - nothing spectacular, but a good start to the day and well tended service areas.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
WOW by the looks of it you sure felt the Novato Oaks Experience we are know for. We appreciate you taking the time to provide us feedback regarding your recent stay at Novato Oaks Inn. From the shuttle service to the staff being nice and helpful, we appreciate the acknowledegement. Thanks again for the feedback and hope to see you soon back with us.

"Clean, comfortable, good layout"

4
28/04/2018

We had a two-queen room, which was large and had a full size desk. The sink was separated from the shower/tub and toilet section, which was convenient for two people. We were only there overnight so did not take advantage of amenities beyond the Keurig coffee maker. The place was quite pretty. The buffet breakfast included sausages, egg tarts, hard boiled eggs, fresh oranges and bananas, waffle machine. I was impressed with the calm and courteous helpfulness of the front desk person when attacked by an hysterical patron who clearly needed a nap. Right away.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
We are so happy to hear how much you have enjoyed your stay and appreciate this great review! Always nice to hear that our front desk agent remained calm and professional even when dealing with an upset guest. We hope you will stay with us again soon!

"Clean, well-placed, could use updating."

3
22/04/2018

A great location, clean place, probably was faubulous in the early '90s. The check-in clerk was really friendly, but the hotel employees staring at those few of us eating breakfast was unnecessary. Medium.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thanks for the feedback. Hope you have a wonderful week!

"Convenient to Muir Woods"

4
07/04/2018

Good hotel. Had an issue with someone smoking next door, and they immediately moved us. Good breakfast, pool looked nice (didn't use), adjacent restaurant provided a delicious dinner! Rooms were slightly dated, but comfortable.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you for taking the time off your day to provide feedback of your most recent stay at Novato Oaks Inn. We are very happy to hear that you found our rooms comfortable and our staff responsive. We hope to see you again soon with us and thanks again for the feedback.

"Best Western Novato"

5
04/04/2018

Very nice facility, clean comfortable, nicely equipped room with excellent amenities. Great bed, lots of pillows of different sizes, a good amount of warm blankets. Excellent location just off the freeway, very safe location.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you! We are thrilled you found us! Thank you for the feedback and we look forward to seeing you again soon.

"Clean Property"

4
01/04/2018

Property is clean. Rooms, carpets, beds, bathrooms all are clean probably due to renovation. This is a BW plus so breakfast is a little step up from the regular BW. But nothing to celebrate about - the same machine food you get in most hotel breakfasts. Cereals, oats, waffle maker, milk, yogurt (greek), breads, plastic eggs :) , juices, Starbucks coffee. Parking is easy. Safeway across from the property but need to cross the freeway. Overall good place to stay - one of the better BW plus properties in this larger area.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
We're so happy you enjoyed your stay with us. Thanks for sharing, Sam, and for being our guest. We'd love to host you again the next time you're visiting Novato!

"Always a great stay"

5
01/04/2018

This hotel is always my first choice when visiting the SF Bay Area. Excellent staff, clean and comfortable rooms and centrally located. Extra kudos to the front desk staff and the housekeeping staff for their attention to detail and commitment to provide outstanding customer service.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Fantastic review! We are so happy you were able to enjoy all the amenities that Novato Oaks Inn and the surrounding area has to offer. We are honored to have made your "first choice" list and can't wait to see you again on your return visit.

"Clean stay, gorgeous view"

4
31/03/2018

It was a perfect location - we got to stay right off the interstate without having to search for a hotel off an exit ramp or find our way back on in the morning. But there was no road noise! Clean comfy stay.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you! We are thrilled you found us! Thank you for the feedback and we look forward to seeing you again soon.

"Pleasant stay in a convenient location"

5
28/03/2018

We are please to be staying at this hotel conveniently located right on the freeway. We came here to explore Point Reyes National Seashore. The hotel has obviously been recently remodeled and they did a beautiful job. The grounds and room impeccably clean and conveniently arranged. Staff is friendly and the breakfast is very good. I can see where this would be a real gem of a location for Bay Area people who need to get away from it. If we come back to the area we will definitely come back to this hotel.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
We appreciate you taking the time off your day to write a review of your recent stay at Novato Oaks Inn. We are thrilled to hear that you found our rooms clean and cool and that you were able to enjoy everything that our area has to offer. Thanks again for the review and do hope to see you back with us soon.

"Best stay"

5
27/03/2018

My husband and I stayed here for a week! From pre check in to check out, this hotel was fabulous! Clean rooms, comfy beds, 24/7 coffee, breakfast was 1st class with one of the best selections ever, fresh fruit, pastries, cereal, waffles...! So easy to find using our gps. Staff always welcoming, knowledgeable, and a+ with any concerns. We did use room service and they too were fantastic, hot, quick and really not expensive! Our room faced the mountain and our view was natural fauna, next time I'd opt for the balcony to enjoy my coffee looking out at the fantastic view. The pictures represented in others reviews put mine to shame as I took them after some wine tours...lol! This hotel made our 1st vacation to the west coast worry free! Can't wait to go back!

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
It's always a pleasure to support your most comfortable stay in any way that we can. We're happy to hear this commitment rang through and appreciate the great feedback. We'd love to welcome you back when travels return you this way!

"Great Conference Location"

5
27/03/2018

When holding a conference North of San Francisco Bay, this location is well worth considering. The Meeting areas are large and comfortable, the detached restaurant has excellent food and service and appears also to be popular with the locals, and the hotel amenities themselves are quite nice too. There is a rear courtyard with a pool, hot tub and firepit. this area is nicely tiered to fit in with the hillside location. Free time? lots in the area to do and see as well.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you for writing a 5 star review of your recent stay at the Novato Oaks Inn. We couldn't be happier to hear that you were able to enjoy the meetings at the hotel and that you were able to relax during your stay with us. Also, it brings me joy to hear that our amenities and location were at the top of your list, as well. We hope to welcome you back again soon!

"Best Location, Best for Business Travelers"

5
21/03/2018

Clean, quiet, comfortable, nice view, excellent service. Rooms are a nice size for two. This new Best Western Plus is ideal for female business travelers. All doors to rooms are inside the hotel. Excellent location for Marin and Sonoma County. Only drawback is traffic in the Bay Area is awful not matter where you are or what time of day, but, that is no fault of the hotel's.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
We appreciate this amazing review! Looking forward to welcoming you back soon!

"Very good"

5
17/03/2018

A large Inn near the 101 freeway but minimum noise. Room was just fine, very large, clean, and a refrigerator. Breakfast was typical for BW Inns. The pool will be great in summer months. Plenty of parking.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
We thank you for the lovely feedback. Hope that you will have a chance to come back and enjoy our pool in the summer!

"Very nice property and very reasonably priced"

5
16/03/2018

This property has great customer service and is a tremendous value for the cost. Their breakfast is great. It is no problem at all adjusting or cancelling reservations. The location is very convenient being just of the freeway.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you for the 4-star review! We are happy to hear you enjoys your stays with us and look forward to welcoming you back!

"Novato BW Plus"

5
16/03/2018

Excellent location for my needs. Beautiful walking areas and fire trails nearby. Multiple good restaurants and hidden gems. Enjoy staying at this property whenever I have a chance and purposefully select this hotel over others in the area.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
We appreciate the amazing review and look forward to having you back soon!

"Value for Money"

5
28/02/2018

I spent almost 10 days in July at the hotel. People were kind and the hotel was clean. Breakfast was fair for the price I paid. Staff was willing to help as they immediadly changed my room when I asked them to do so. What is most important though is the location. it is north of san francisco (almost 35mins drive) and very close to novato, san rafael and sausalito. Parking is spacious and the restaurant next to the hotel serves delicious food. It could have been a bit cheaper but over it good.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
It's always a pleasure to support your most comfortable stay in any way that we can. We're happy to hear this commitment rang through and appreciate the great feedback. Thanks, Andreas. We'd love to welcome you back when travels return you this way!

"Beyond Expectations!"

5
08/02/2018

It's been several years since we've stayed at a BW and boy oh boy, have they come a long way! Check in was very quick and easy with the employee's being extremely helpful and friendly. The front desk called about 20 minutes after we checked into our room to make sure everything was as expected and asked if we needed anything. We were greeted (not in a creepy way) each time we walked passed the front desk during our stay which made us feel very welcomed. Our room was large with warm tones and comforting décor. Bed was comfortable, carpet was soft and the overall feeling was relaxed. Everything was clean, clean, clean!! The only thing I would have preferred would have been more pillow choices. We had several pillows but they all had the same relative thickness. I'm sure if I would have called the front desk they would have been more than accommodating to bring a new selection. We had virtually no noise which surprised me considering we were facing the 101. The walls were solid and we only heard the door across from us close twice. Construction was being done on our floor but we did not hear any noise coming from those rooms. I loved that the thermostat had a motion sensor on it which makes it very eco friendly! Bathroom was large with great water pressure in the shower. There was a choice of two lights in there. One was a light with the vent fan (nice to have when traveling with the hubby) and the other was on a timer (which he found funny to have go off while I was in the shower). Since we had plans both mornings we were there, we did not get a chance to try the continental breakfast that was offered. I cannot comment on housekeeping either as we opted for skipping it (we tend to be low maintenance). When we returned to our room later in the day there was a voicemail on our in-room phone saying that if we wanted housekeeping to come in, just call down to the front desk and let them know. If I had to find something wrong with the room the only thing I could pick would be the noise coming from water pipes in the wall during the morning when you first turn on the hot water (ours at home make way more noise). If that's the only issue I ever have in a hotel, I'm good with that because that's no big F'n deal in my book. Will we be staying here again??? Hell ya!

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
What an amazing review! Do we want you to stay with us again??? Heck ya!

"A very nice Best Western, but."

4
28/01/2018

Check in was simple with very friendly staff. Nice large room with good size bathroom. Everything very clean, more TV channels than we would know what to do with. Breakfast was very nice especially the quiche/frittata. Bed was very comfortable and noise level very low. Lobby was very nice with nice library area. Coffee available all day as well as water fountains. Only minor downside was that I went to the laundry one morning to find both washing machines full of clothes but not running! I then noticed there were coins in the slots ready to use the machines, weird. I went to reception and asked what I should do. They came back to the laundry with me and asked if it was ok with me for them to run the machines and they offered to do my wash as soon as the machines were finished. I agreed to that but given there was no one there I would have emptied one of the machines and left the quarters. I went back to the laundry room a little later and the machines were in progress. I then went to reception to get my laundry which I was more than happy to do now things were moving. After waiting to allow the other wash to finish I went back to the laundry to start my wash. The lady who had monopolized the machines was there with a rather scary looking dog!!! This hotel had a no pet policy!! The dog kept heading in my direction until the lady told the dog to sit which did not work very well and I just wanted to get out of there as I'm allergic to dogs. I returned later to dry my clothes but both dryers were in use as was the second washer. I left again and returned to find the same lady loading up the washers again! I was able to finally get my clothes in the dryer but when I went back to collect them the same lady was loading the washers again. Very strange. I asked reception about the dog and they told me that it must be a service/comfort dog. The dog had no jacket indicating this so assume this must be a Californian thing. A great hotel but don't think we'll be back if service dogs have priority over my allergies

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you for taking the time to write such a thorough review. We are happy to read that you had a nice stay overall. I do apologize for the laundry debacle and did want to address the service dog issue. We have to, by law, allow service animals in our hotel. And this is not just in California - this is law applies to all states. Under the ADA, State and local governments, businesses, and nonprofit organizations that serve the public generally must allow service animals to accompany people with disabilities in all areas of the facility where the public is normally allowed to go. In regards to the jacket comment, it is illegal under Federal law for anyone to require documentation of a team. Many disabled individuals choose to provide a vest for their Service Dog and/or carry identification, however it is not required that they do. You may encounter a disabled individual who chooses to keep their disability private. We hope that the service dog issue does not dissuade you from staying with us again. Thanks so much and happy travels!

"Wonderful Overnight Stay!"

5
28/01/2018

My husband and I did a mini getaway and had a wonderful stay at this Best Western. The staff was friendly & knowledgeable. The decor was relaxing. The bed was comfortable, in a nice size room. Great breakfast

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you for the lovely 5-star review. We hope you can stay with us again soon!

"1 night stay"

5
18/01/2018

very nice hotel with a great breakfast and free wifi. The rooms were very clean and a great comp. Starbucks coffee available. Felt very safe in this area and the staff was friendly. Would stay here again!

"Love it -Ash"

5
11/01/2018

Helpful and caring staff Nada helped us at check in and check out offered water at check. We were driving from Selma, Ca to attend the front excellence class loved the room location next time I travel I will be staying there

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you for the great review! We look forward to hosting you again in the future.

"Excellent Hotel"

5
03/01/2018

Was very impressed with the size, cleanliness, and decor of the room. It was nice and quiet for a hotel room, although we were on the backside of the hotel away from the freeway. Would stay here again, for sure.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
We appreciate the stellar five star rating & kind words, thank you! Glad you enjoyed your stay. Please visit us again soon!

"Very Enjoyable Stay"

4
01/01/2018

Everything here was great! The only thing was challenging was the laundry room. It said it opened I think at 8, but nobody was there and it took too long to get it opened when we asked so we had to do our laundry at our next hotel. It would be nice for late travelers coming in to be able to use the workout room and laundry a little later in the evenings. The pool is not heated. The rest of the stay was very nice, we will return the the hotel another time when we are in the area.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you for sharing a review about your recent visit to the Novato Oaks Inn. We are pleased you enjoyed the hotel amenities. The fitness and laundry room does close at 10pm because they do produce noise and are next to guestrooms and the pool will be heated again come April 1st. We look forward to welcoming you back very soon.

"OUTSTANDING NOVATO, CA HOTEL"

5
01/01/2018

For the record, I am a Best Western Rewards Diamond member and I have stayed in probably 4 dozen Best Western hotels, as well as almost 300 other hotels before I retired. I love getting good reviews and I hate giving bad reviews. This is a great review: The staff in this hotel is OUTSTANDING! Just about the best I've ever dealt with. Michelle Duffy, the GM can be very proud of her staff and how they treated me as well as other guests. I had a chance to talk with her and was very impressed with her warmth and friendliness. I want to recognize, by name, some of the staff who made my stay an absolute delight. At the Front Desk: Amanda, Frankie, Nadia, and Judy. Travis was manning the desk at checkout. Rolando and Allan were also standouts helping me with my bags and driving me into downtown Novato to catch the bus into San Francisco. I had a suite that would have been perfect for a romantic tryst or an oasis for a weary traveler. GOOD STUFF - The bed linen was as soft and comfortable as silk. - The bathrobes were a nice touch. Not plush, but stretchable enough to fit my rather large frame. - The Keurig machine in the room brewed a nice cup of coffee. - The breakfast coffee was full-bodied and delicious. 3 NITPICKS - The breakfast area was quite nice, but the food was average. - There was no safe in the room. - The shower head was placed very low and came up to my belly button . . . Okay, my lower chest. I give this hotel my highest recommendation.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you for leaving us an outstanding review! We are delighted that our staff took wonderful care of you during your recent stay, and are so pleased to read that you will be returning. We look forward to welcoming you back!

"Clean and comfortable"

5
01/01/2018

The rooms are clean, spacious and comfortable. Hotel staff is available 24/7 and always ready to help with concerns or questions. Fresh coffee & fruit infused water is always available in the lobby. There is no muggy hotel smell in the rooms. I highly recommend this hotel.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thanks for visiting and extending the great feedback. We hope you'll think of us again in return travels and that we'll be able to share even more of our comforts. Best wishes for the new year ahead!

"Great value just outside SF"

4
31/12/2017

We stayed here...a little less than 20 miles north of the Golden Gate Bridge...a 28.00 Uber ride to the north end of the bridge, where many of the bus tours pick up. Convenient and a WHOLE LOT cheaper than SF. Nice hotel and rooms. Big bathroom, with sink outside of it so others can still be getting ready even if someone is showering (forever, like a teenager, LOL). Typical amenities including large dorm fridge, but the only microwave we ever found was in the complimentary breakfast area! Welcoming lobby with water feature, reading area with lots of books, upstairs breakfast area could use more tables, but selection of foods is good. Lots of outside areas to lounge...by the pool, in an intimate area with landscaping and a covered table, etc. Get a ground floor room..the only elevator is in the middle building, so if you are on the second-floor you have to use the stairs or go up in the main building elevator and key card between buildings. Patio walls and a slight elevation still give ground floor rooms privacy. You get a 10% off coupon to the on-site (next door) restaurant. If you take a bus tour, make sure you are back NORTH of the Golden Gate Bridge before you call an Uber...Ubers don't cross the bridge, and a taxi from Fisherman's Wharf to Novato is $125 (don't ask me how I know!).

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thanks for being our guest and offering such great feedback. Emphasizing comfort, convenience, and connection, we're delighted you enjoyed your stay and we appreciate your loyalty. We hope to see you again soon and encourage you to connect with the team if there's ever anything more we can do to enhance your experience. Best wishes in this new year, and thanks again for being our valued guest!

"Great value and close to 101"

5
27/12/2017

This hotel is a great value for the $ and we plan to stay there each time we are in the area. The rooms have lots of space. The breakfast is more than adequate. They also have balconies. Very close to our destination via Highway 101. The staff was friendly and accommodating.

"Novado Oaks stay"

5
26/12/2017

I don't want to tell anybody how good this place is because I want to make sure there are rooms the next time I make reservations. Great location, fantastic and friendly staff and couldn't ask for a cleaner faciltiy. My whole family enjoyed our stay. It was difficult to leave but we are coming back.

"Nice stay"

5
23/12/2017

We had to be in the area for family reasons. We were exhausted and looking forward to a restful stay. Check-in was easy. We had a very nice dinner at the restaurant. The room was clean, comfortable and attractive. Breakfast was good with a decent variety of offerings.

"I LOVE NOVATO OAKS Best Western Plus"

5
11/12/2017

I always go to Best Western Plus Novato Oaks because there is easy parking, clean and quality rooms, friendly staff, books to read, and a very friendly staff. The ADA room had a great shower. It is fun to be greeted with a chocolate cookie late at night.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thanks for choosing the Novato Oaks Inn for your stays in Novato. We are pleased that you enjoy your time with us and sincerely appreciate your recommendation. Hopefully we will see you here again soon!

"Great value, great service"

4
11/12/2017

After several trips to Novato, staying at a competitor hotel, I decided to try the Best Western Plus Novato Oaks Inn, because the price was so much better. I was VERY pleasantly surprised that for less money, I got a way better experience. Lovely, helpful staff, great breakfast, and attached to a very nice restaurant and bar. Easy access to freeway, great view of the sunrise - altogether, a really great experience.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
What a lovely review of the Novato Oaks Inn. I think you really summed up everything we strive for...great location, friendly staff, and comfortable rooms...what more could you ask for? We'd love to have you here again!

"Great overnight stay in Novato"

4
11/12/2017

We needed a place to stay close to Petaluma since my son had an early morning gymnastics meet Sunday morning. Novato is about 20 mins away so we booked a night here. The location was great, off of Hwy101 and close to Super Duper Burger where we grabbed dinner after we check in. They also have a restaurant on site which looked pretty good too. Plenty of parking which is a PLUS! Staff was very friendly and checked us in right away. Our room was on the second floor in the second building. There was a funny smell in the hallway but overall wasn't a deal breaker. The set up of the room was different. The bathroom (toilet/shower) are separate (great for privacy) but was soon as you walk into the room you hit into the sink which seemed like such a strange place for it. The coffee maker is sitting on the sink. The closet is on the right as soon as you walk in. Two queen beds, TV, table with 2 chairs. There is a mini fridge which was handy but disappointed there was no microwave. Morning breakfast had a nice hodge podge of items but I was missing bacon. Sausages, egg patties, some egg type soufflé was there, make your own waffle, donuts, muffins, cereal, yogurt, boiled eggs, fruit, and juice was all available. We had a great night stay and the bed was comfortable. The mattress felt like a memory foam type so I enjoyed my night's sleep. Nice place, would recommend it if looking for a place in Novato.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
We are pleased you found our rooms perfect for your needs! We do our best to keep them comfortable and fresh. Please note that we do have microwaves available upon request. Happy to hear that you'd stay at the Novato Oaks Inn again, we hope it's soon!

"Great value for an overnight in Novato"

5
10/12/2017

My stay at Best Western Novato Oaks was for a business conference--overnight only. The location--just off Hwy 101--was convenient and easy. The hotel is nice--open, bright rooms with a desk and comfy chair along with a very comfortable bed. The staff were polite and professional at check-in. Express check-out was helpful. The price for an overnight stay in the SF north bay area I thought was pretty reasonable, and included morning breakfast.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you for your wonderful review of our property. We are happy to see that our location provide the perfect location for your business stay. We look forward to welcoming you back to our property and to a long lasting relationship.

"Back to Novato Oaks"

5
08/12/2017

We always love to come back to the CA Coast and stay at this hotel: love the design of the hotel (especially the spacious rooms), even the exterior of the hotel have been maintained pretty well after years in business. The breakfast provides multiple choices: waffles, donuts, muffins, quiches, Starbucks coffee served all day, etc....

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you for having chosen the Novato Oaks Inn. There is no better feeling than knowing our guests enjoyed their time with us! We look forward to welcoming you back for another visit.

"Pleasantly Surprised"

4
16/11/2017

First time staying at a Best Western and I was a little nervous initially; however the hotle was nice, and the staff was very helpful and friendly. Great restaruant next door the beds were very comfortable.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you for the great feedback. We are happy to hear we met your expectations and you enjoyed your stay. Hope to welcome you back soon!

"Great experience"

5
14/11/2017

I stayed here for business. Staff was very nice and helpful. the breakfast was good. The internet was decently fast. I ate at the restaurant 1 night food was good and people there were friendly. I usually don't stay this far north when I travel for business, but I was having a hard time finding a hotel and this popped up as an option. I would stay here again if I was ever in the area.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you so much for the 5 star review! We appreciate the great feedback and are happy to hear that you will come stay with us again when in the area!

"They Deserve the 'Plus'"

5
12/11/2017

The 'Plus' in the name must indicate something more than we knew before our stay. Only stayed one night with our family of 5 but really felt we got our money's worth. The room was plenty spacious for our family to allow our little one to sleep on the floor without threat of a stomping. The bedding was comfortable and clean. We appreciate the divided wash basin from the toilet/tub area - let people handle their business in separate spaces. The morning breakfast spread had plenty of options - sweets, cereals, breads, yogurts and juices. They offered a cheesy, sausage omelette that was one of the best breakfast items we've had in a chain hotel. We depleted their stock of those flavorful bites. I always give extra credit for hotels offering a complimentary Wall Street Journal. I don't need the local news - give me something substantive.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
We so appreciate this wonderful review and are very happy to hear that you enjoyed your stay! Looking forward to welcoming you back again soon!

"Almost great - but no WIFI"

3
06/11/2017

I stayed at this hotel for a business trip based on the location and overall high score on TripAdvisor. I did review comments from past guests and found there was some inconsistency from one guest giving high reviews and the next giving moderate to low reviews. The self-parking is easy to access and close to the hotel. The guest rooms are spacious and clean with large bathroom. I liked the Keurig coffee maker as I usually bring my own coffee k-cups. I was on the hillside of the hotel and did not hear any freeway noise or hotel noise. The biggest downfall and why I will hesitate to stay at a Best Western Plus was the very slow working WIFI. My device was constantly searching for the WIFI signal and loaded one page over about 5 minutes to 10 minutes - VERY SLOW. I was unable to stream anything not Hulu, Netflix, Amazon or even YouTube. When I contacted the front desk, I was told to come to the lobby for working WIFI. I can't imagine that traveling on a business trip would require me to pajama party in the lobby just to use the WIFI. I consider that unacceptable as there is no excuse to say you have WIFI when in fact you don't unless your room is right over the lobby.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
We are sorry to hear we missed the mark in a few areas during your stay. I have passed on your feedback regarding the wifi issue and will have our IT Department look into it right away. We hope you will come back and give us another chance!

"A Port in the Storm!"

5
01/11/2017

We had evacuated ourselves and my Mom & her caregiver from Santa Rosa during the North Coast fires in Oct 2017. We were desperate to find a hotel, so on short notice, the staff accommodated our needs and managed to keep us there as we extended our stay, trying to wait out the fires. We had to change rooms a couple of times (due to our short notice), but they did everything they could to minimize that. Everyone, from the front desk staff to the housekeeping staff was excellent! And they have a great breakfast! Room service was excellent as well as the on-property restaurant!

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you so much for this feedback! We are so very happy to hear how you and your family felt safe and taken care of while staying with us during this tragedy. And we are especially grateful that you are all safe and back in your homes! We hope you can visit us again on better terms. Take care!

"Novato Best Western"

4
01/11/2017

My room facing the highway had traffic noise as one might expect. Although it had a nice balcony and view, the traffic noise distracts, even though at some distance from the hotel. Room itself is comfortable with the amenities well placed. High quality TV with large flat screen. The coffee maker is one that does one cup at a time, but a more sophisticated model, and regular solid cups are provided, not the styrifoam type. Hot water from bath faucets was immediate and adjusting water temp was easy..

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you for the great feedback and we hope to welcome you back again soon!

"Great Place to Stay in Novato"

5
31/10/2017

As a borderline germ-o-phobe, I have to say this hotel far exceeded any expectations I had of staying in a hotel. I was there for 4 nights, visiting my sister in Novato. It was comfortable, accessible with WiFi, and CLEAN. Breakfast was great (little quiches) with a wide selection of cereal, waffles, etc. and 24 hr availability of Starbucks coffee. Slightly on the expensive side (coming from New England) but well worth it. I would highly recommend the Best Western Novato Oaks Inn if you are staying in the area!

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
This was such a great review to read! Thank you for the great feedback and we hope to welcome you back soon!

"Great Place To Stay"

5
22/10/2017

This hotel has beautiful,fresh, tranquil decor. All staff members are very helpful and professional. Beds are THE most comfortable I've ever slept on. Restaurant has a good selection and very good food. I do think $230 a night is too expensive.

"Fire Victims faced price gouging."

1
18/10/2017

My wife and I were mandatory evacuated, due to the Sonoma Valley Fires. My wife has Stage 4 Melonoma, and can't stay at a shelter. I explained all this, and was told there was no extended stay discount. We had no choice but to stay. After speaking to several other fire victims, we found that most hotels were giving decent discounts I have a heart condition, and had to get medical attention, after being treated so badly. My cancer ridden wife was crying.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
We are very sorry for your displacement during the tragic Sonoma/Napa fires and for the health issues being experienced by your wife, but we strongly object to your allegation of price gauging during a time of crisis. As we explained to you on more than one occasion, we offered deep discounts to all fire victims who contacted the hotel directly, but you made your reservation through Expedia where standard rates were available. As you know, we ultimately did agree to comp your stay with us.

"Excellent Reservations/Front Desk Staff"

5
17/10/2017

The people who take reservations and help check people in are amazing. They went out of their way during all the wild fires to take excellent care of their guests. They were very helpful with the first responders as well as other business guests that were out in the area for disaster relief

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
We appreciate this kind review and wish your stay with us was under better circumstances. Stay safe and be well!

"Handling fire emergency in northern California"

4
16/10/2017

Great hospitality Rooms were much larger and cleaner than I expected , Beds for sleeping were very good as we were under mandatory order to leave our home and office in Glen Ellen for now eight days Restaurant next door great and room service laundry really everything a visitor would need Swimming pool and fitness center

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you for your kind review. We are happy to hear we made your stay comfortable during these trying times.

"Great hotel experience every time!"

5
07/10/2017

I've come here 4 times in the past 2 years, avg.10 days each time, and it's consistently clean, quiet, comfortable, efficiently managed and welcoming. The breakfast has a wonderful variety, especially considering it's free, with a staff that keeps it filled and clean.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you so much for the awesome review! We hope you can stay with us again soon!

"Ok, but not Fantastic. "

3
03/10/2017

I wanted to like this place and there were plenty of good things about it: nice location with easy access to SF and wine country, warm, delicious cookies in the lobby each night, clean rooms, friendly staff, ample parking. But then there were the fails; worst was the AC. We kept the temp set at 73, but the room would cycle up to 78 before AC blower kicked in. It would blow like crazy for 30 mins and repeat the 2hr cycle. Made it very uncomfortable for sleeping. The AC unit itself was very loud. Other fails were the peeling surface of the whirlpool tub, lack of daily variety in breakfast buffet - we were there for 9 days, it got old - fast; and most annoying the hot tub was out of commission for essentially our entire stay. It was one of the main reasons I booked this hotel. Overall, I would not give it any more than a 3 out of 5...mainly because of the cookies!!!

Jessica S, Owner at Best Western Plus Novato Oaks Inn, responded to this review
We appreciate your feedback regarding your recent stay. We apologize that we missed the mark in a few areas but we are aware of the current state of the tubs and are working on a full remodel of those bathrooms. We hope you will come back and give us another chance.

"Nice"

3
27/09/2017

The hotel staff was very helpful, nice. The building is older, but pretty clean. The staff takes great pride in their hotel. Hotel is far enough away from SF, to enjoy the quietness, but close enough to get to SF within 40 minutes.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you for the great feedback - especially regarding the staff. We hope to welcome you back soon!

"NICE PRELUDE TO WINE COUNTRY"

5
26/09/2017

Classy, pretty, convenient stay coming out of SF before traveling thru Sonoma and/or Napa. Great lobby, personnel, & rooms. Adjacent restaurant (with discount) has good food & ambiance - with a nice bar & sports on the tv's.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
We thank you for the great feedback and look forward to seeing you again!

"When in the North Bay..."

5
26/09/2017

There are a number of reasons why I continue to stay here. The staff is friendly and very accommodating. The facility is clean and well maintained. The amenities are very good, from the complementary breakfast to the pool and exercise room. Located just off Highway 101, this hotel is a short drive to San Francisco, the beautiful Marin coast, Infineon Raceway and the Napa and Sonoma wine country.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
We appreciate the wonderful 5 star rating! Thank you for the compliments and we look forward to welcoming you back again soon!

"Best Hotel In Marin County"

5
23/09/2017

I booked this room for my family to stay while they were in town and all the staff was amazing from the time I booked my reservation until my family left. They really made us all feel welcome. My family loved the beds and they all commented on the comfort of the pillows, the cleanliness of the hotel and the fantastic staff. Thank you all for your great service!

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you so much for the fantastic rating and we greatly appreciate the fantastic feed back. And thank you for recognizing our dynamic staff. We are extremely pleased to hear they made your stay most memorable. We hope you will come visit us again soon.

"Best Western Novato Oaks California"

5
21/09/2017

The Best Western Novato Oaks Inn is the BEST, it truly feels like home to me. I would recommend everyone stay at this hotel whenever you have the opportunity. The Wild Fox restaurant is equally impressive.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
We thank you so much for this review and your recommendation. Hope to see you again soon!

"Business in Marin"

5
18/09/2017

My first time at Best Western in the US, the staff here made my stay exceptional. The location is perfect for my business, and convenient to many of the local attractions. The value of this property is at the top, clean and friendly. I will stay here again.

"excellent service and location"

5
18/09/2017

it was a very nice hotel with excellent staff who were very helpful in any way possible, clean and comfortable will recommend friends who travel close to the same area.the location is close to shops and restaurants and hwy easy access to north or south 101 .

"Best Western at it's BEST"

5
16/09/2017

I do appreciate that hotels still offer toiletries . This observation is not directed at this hotel specifically but many hotels in general. I would like to suggest that Hotels consider ditching those little plastic shampoo/ conditioner bottles for an in shower mounted refillable option. With that off my chest here is my review.. My husband and I found this hotel (using trip advisor) after three of our flights were cancelled trying to return to Florida because of hurricane Irma. We Spent five days here and couldn't be happier with this hotel . Great location off route 101. Convenient to wine country, Sausalito (can fake a ferry into San Francisco from Sausalito) or drive to SF. The Wildfox restaurant is right next door . There is a Burger King across the street for the kids. Lots of restaurants around , including Terrapin Crossroads. This is a funky live music venue owned by Phil Lesh of the Grateful Dead for those deadheads out there. Staff are all very cheerful, helpful and professional. The front desk helped us find a very economical shuttle service when dollar rental ( that's a different story and review) fell short in their customer service. Clean room, comfortable beds and pillows. We stayed in room 4208 . This room had a microwave and refrigerator. Nice location with view of hillside ( literally) The breakfast area and pool were at the end of our hall. Still, it very quiet . They offered coffee for us early risers and warm cookies in the early evening . Yum. There are complimentary toiletries if you should run out. Well appointed continental breakfast ,IMHO, offering both cold and warm choices. There was something for everyone. The breakfast staff were friendly and took great care keeping the food/coffee plentiful and area clean . There is Pool, ( a bit cold for us Floridians lol) , ping pong , and a small fitness center we ventured to ( after feeling guilty about eating those warm cookies night after night). Free parking, Wifi and computer useage. Coin operated laundry service on premises. There are many hotels to choose from ,however, we found this hotel had everything we needed and highly recommend staying here. . Kudos Best Western Plus and the entire staff.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
First and foremost, we are happy to hear that you are safe and hope that your home is too! Secondly, thank you so much for giving us a perfect score! We are super excited to have you again and even more ecstatic to keep delivering the experience one would expect from Novato Oaks Inn. We hope to see you again.

"Convenient location and spacious setup"

4
13/09/2017

The rooms are well equipped and well priced and overall this a good quality Best Western also providing a pool and spa. You will need a car in this area as the local towns are a fair distance however there is a reasonable restaurant with a broad food offering and they include breakfast which is fairly comprehensive.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you so much for the review. We are extremely delighted to have exceeded your expectations. Have a wonderful day!

"Great hotel near everything you'd possibly want to get to"

5
13/09/2017

We have family in the North Bay and the Novato Oaks is our go-to hotel when we visit. The amenities are great, the accommodations are exemplary and the location can't be beat. You're only a short drive to SF via the iconic Golden Gate Bridge, Stinson Beach, Petaluma, Sonoma Raceway, Sausalito, Marin Headlands, Mt. Tamalpais, Muir Beach, and the list goes on. Info/Tips: - looking to go for a run? Head up the hill and into the residential section. I promise, it'll be a workout worth doing. - toast, a restaurant across the highway in Novato, is worth visiting. - onsite restaurant is excellent.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you for the giving us 5 out of 5 stars! We greatly appreciate all the detailed information and the fantastic review. We hope you will visit us again shortly.

"Great Place for an overnight!"

5
13/09/2017

A Wonderful little place to stay between Healdsburg and the South Bay Area! Rooms were clean and very generous with the towel Service. Nice pool and spa area. The Wildfox Restaurant was Excellent, surprisingly great food.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you so much for giving us a 5 star rating! We are pleased we had made your stay memorable. We definitely will anticipate your return to us.

"Great Experience"

5
13/09/2017

We attend drag races in the area at least 5 times a year and stay at this Hotel when we do. Our first experience here several years back was a great one and has been every time since. We are treated with respect by a friendly competent staff. We feel welcome by all of the staff members, the rooms are clean and nice,the food is good, and the facility is always clean and nice.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you so much for the raving review we could had not said it any better. We are super happy we made your stay extremely memorable and in many ways have you leave your heart here with us. We do look forward in your next return and patiently waiting to be at your service.

"I used reviews of the hotel to book and I was not let down"

5
12/09/2017

Best reviewed hotel with the most reasonable rate on line the day we were booking. Breakfast was excellent and the room was comfortable. It is relatively close to the highway and can be some slight noise of your room is faced to the road. Nice porch off the room was a great place to relax.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you so much for the wonderful review! We hope you can stay with us again soon!

"Great luxury feeling stay"

5
07/09/2017

This hotel is in a great location approximately 20 to 30 min north of San Francisco. Its in a quiet area has a very nice fancy restaurant called the Wild Fox on site. We got to the hotel late and ate pizza at this restaurant and it was very good. The hotel is very large. The staff was very welcoming and polite when we checked in and out. I wish breakfast was more of a traditional style and the coffee they served was more of a medium instead of a dark. The Coffee was Starbucks though which was a nice touch just was not for me. For breakfast they served a egg cheese and ham souffle which was ok bacon or sausage would have been better I think. The waffles and yogurt were good. They also had cereal which I did not try. Over all this place was very nice. The hotel was clean. The room we stayed in was spacious, clean and the bed was comfortable. We would stay here again if we ever travel to San Francisco again.

"Great staff!"

4
06/09/2017

This place is always nice! It feels very safe to stay. It had a nice little gym. There are lots of places to eat nearby. It is just over the freeway from shopping. Breakfast is Continental but happy that they are now offering soy milk for those of us that have trouble with regular milk. Parking is free. You have to request a microwave, but there hasn't been a time when I didn't have one for me. Nice day for the price in the area!

"Justin Baker"

5
06/09/2017

I was Very Pleased with my stay here. The room was clean & the bed was comfortable.The Staff were All kind & Courteous & Very Accommodating. I would definitely stay here again. Thanks for a nice stay at a nice hotel.

"comfortable room"

3
06/09/2017

You can move around the room very easily. The bed sheets are clean and spotless. The pillows was good ad new. In my opinion the Price is too high. The breakfast is very simple. We find a piece of hair in the boiled eggs. The room was clean.The internet in the room was working well but not very fast.

"A Nice Hotel Option"

4
05/09/2017

All was very nice except the coffee in the room was almost undrinkable. Staff was very friendly and available. The breakfast offered many nice options and the flavor of all was quite good. Public restrooms conveniently located and very clean.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you for taking the time to write your review. We appreciate the compliments and hope you can stay with us again!

"Beautiful accommodations"

5
29/08/2017

To start off, I would be happy to stay at Best Western Plus Novato Oaks in every future visit to Marin County. It is easily accessible off US-101 at exit 458. The hotel is beautifully appointed with a waterfall and library and coffee nook right off the main lobby. The rooms are very fresh and clean and quite large: more like a suite than just a room! So there is a wow-factor as soon as you open the door. The bed, linens, and pillows are as comfortable as can be. The bathroom was sparkly clean and hot water was available instantly in the shower. A Keurig coffee maker and four K-cups were set up for the morning. The hotel consists of five buildings adjoined by a breezeway. Security is commendable as the buildings are accessible from the outside only with a room key. However, you can enter the complex at multiple locations from the parking lot, so you are never far from your room. The parking lot is large and even though they were busy over the weekend I stayed, there was always a convenient place to park. For nearby dining options, there is an upscale onsite restaurant (“Wildfox” – It received very good reviews from my family who live nearby though I did not sample it myself.) and a Burger King right across the street. My room had a large screen TV and a small refrigerator. I wish the room was also equipped with a microwave, but there was a microwave always available in the centrally-located breakfast room. There was little variability in the breakfast menu from day to day – sausage links and plain omelets were the hot protein options every day - but there were plenty of bread and pastry options, breakfast burritos, yogurts, hard-cooked eggs, a variety of good-quality cereals, oatmeal, Carbon® brand waffles, etc. And the food buffet was kept well-stocked by a hard-working and friendly gentleman. Just outside the breakfast room you will find the outdoor pool. The staff keeps it very clean and there are many tables and chairs to relax and enjoy the weather day or night. There is nothing to do in the immediate vicinity of the hotel but the easy access to US-101 and the hotel's proximity to San Rafael (6 miles), downtown Novato (5 miles), Petaluma (9 miles), the Golden Gate (20 miles), Sonoma and Napa wine countries (25 and 35 miles) make this a prime location to see the northern Bay area.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you for the fantastic review and giving us 5 out of 5 stars! We are extremely proud of our team for ensuring your stay with us was memorable and flawless. The entire teams dedication to service speaks through your review. We can't wait for your return.

"Coastal Drive Honeymoon"

5
29/08/2017

We had the best experience at this hotel and would recommend this Best Western for its location, comfort and beauty. Wonderful staff and just outside the big city was convenient for us on this trip. Very recommended!

"Surpassed expectations for family event"

5
28/08/2017

10 family members stayed here for a weekend event. We all thought the rooms were roomy and comfortable, the hotel was attractive, and the continental breakfast very nice. The food at the Wildfox restaurant was excellent. Staff was pleasant and helpful and the fitness room had several aerobic machines and a good variety of other equipment. The machines were well maintained (not always the case with hotel gyms). If ever in Novato again this is where we would stay.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you, from all of us, for giving us such high marks - we truly appreciate it when our team receives this type of recognition from our guests! Here's to many happy returns...

"best for family traveling"

4
27/08/2017

We just stayed short one day. Good place for San Francisco travellers to find the cheaper lodge. I like the clean room and pool. The breakfast is simple but we had enough in the morning. We didn't use the pool due to timing, but it looks good.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
What a great review - thank you so much! We hope to see you again on your next Bay Area adventure.

"Most disgusting hotel in Novato and Bay Area."

1
27/08/2017

This was the worst hotel. The jetted rubs had hair and who know what coming from the jets. The plaster was falling off of the walls in the rib showers. There were live bugs in the clean towels. The halls had odors so bad they had to of been trying to hide other gross smells. The breakfast was started last as the employee finally showed up saying he slept in. One staff member asked me to move so he could get his own breakfast. The worst hotel ever and not worth the 250 per night ! Save your money and time! Go to a different hotel.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"An enjoyable stay"

4
24/08/2017

We thoroughly enjoyed our stay of 3 nights. Convenient location to visit all the neighboring towns and cities: San Rafael, San Anselmo, Sausalito, Mill Valley, Santa Rosa, etc. Helpful staff. Spacious, clean room with nice decor. Very comfy bed. Sufficient amenities in the room. Very good breakfast.

"Great Stay!"

5
23/08/2017

Comfortable quite room facing hillside with wildlife and great view. Staff very helpful and friendly. Breakfast was great. Hotel centrally located to have access to entire Marin County, coast and Napa/Sonoma County wine country.

"Clean, quiet room; convenient breakfast"

5
20/08/2017

I stayed for two week nights. Kathy at the Front Desk was especially friendly and gracious when I called to let her know I am checking in especially late. Also, when I checked in, she greeted me with a sincere, bright smile... Having breakfast I can grab and go was convenient. Thank you!

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you for giving us a five star review! We are excited to hear your stay with us was memorable. We can't wait for your next visit please come back and see us again soon.

"Nice hotel - I felt it was bit expensive compared to other Best Westerns we had stayed in"

4
19/08/2017

The BW Novato Oaks Inn stay was at the end of our 33 day trip through Oregon and northern California. We booked here because it was near where a friend we were visiting lived. Hotel was quite nice, but it was substantially more pricey than other Best Westerns we'd stayed in in the previous couple of weeks. It would have been nice to have a real coffee cup (not paper) and milk or UHT milk in the room rather than powdered coffee 'creamer' which is really corn syrup.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you for staying with us! We appreciate your comments and I have shared them with our management team; Guest reviews are the best way to ensure we continue to deliver the 5-Star service you deserve. I hope we can welcome you back again very soon.

"Nice"

5
14/08/2017

Booking.com rip off, call hotel direct better pricing. Booking.com can't match because has to be done before u check in. Place very nice easy on and off. Half hour to San Francisco had great trip would stay again

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you for the 5 star review. And we agree....always call the hotel direct for the best and most flexible pricing! Hope to see you again soon!

"Excellent choice"

5
14/08/2017

This is a beautiful hotel and was a great place for our family to stay. The staff was friendly and just about everything was perfect. The internet was quite slow and the rooms appeared to be numbered by a crazy person but you could find your room easily enough if you followed the signs (just don't expect to be able to guess your floor by your room number!)

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you so much for the 5 star review. We are please to hear that your stay with us was "perfect" and hope to welcome you back again soon!

"Great for business travel"

5
13/08/2017

Right off the freeway this hotel is remarkably quiet, clean and convenient. I mostly encountered business travelers like myself and some European vacationers. The dedicated restaurant "Wildfox" has excellent fare at reasonable prices with specials if you dine early.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you so much for your kind words. We are so happy you enjoyed your stay with us and are very much looking forward to your return.

"Great place to stay!"

5
10/08/2017

The staff was friendly and helpful and the property is clean and well maintained. The rooms are very clean, a pleasure to come back to for rest and relaxation after a busy day. I would highly recommend this Best Western.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Please accept our heartfelt thanks for taking the time to review us on Tripadvisor. We very much appreciate your patronage and hope to see you again when your travels bring you back to Novato. Cheers!

"Good hotel, for Novato"

4
09/08/2017

The hotel is fine, for Novato. I appreciate being upgraded to room to the one directly above the lobby (forgot the number - sorry). All of your staff is very friendly and helpful. Two negatives - 1) used soap and soap dish, which was corrected by the front desk and 2) the jetted tub is ancient and looks filthy, even though it is probably not. The use of that tub, except as an oversize shower, was not going to happen. You need to replace that thing.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Many thanks for your review. We very much appreciate your kind words about the staff. Thank you for bringing your observations to our attention. Candid comments from our guests are of great value to us in our attempt to improve our level of service and the overall enhancement of the guest experience.

"Great place to stay in Marin"

4
09/08/2017

This is my go to hotel in Marin when I come to visit! Hotel rooms are spacious, clean and well maintained. Staff is friendly and helpful. Great location in Marin for access to both southern Marin, SF and Wine country.

"August 6,2017"

5
07/08/2017

Great stay would return if in the area again! Staff was very efficient and helpful. Rooms were very clean and comfortable.The buffet breakfast had a variety of items including fresh fruit.the pool area was clean ans well kept.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you so much for your wholehearted recommendation. We very much appreciate your patronage and are thrilled to hear how much you enjoyed your stay with us.

"wedding party"

5
05/08/2017

Loved the stay! We chose this hotel for our entire wedding party to stay at. As the bride, they upgraded my room as well so I had a great experience! Loved the bath with jets as well as bath salts in the room already. Very thoughtful. Our wedding party was pleased as well. However the general layout of the hotel was a little confusing, it was still a great stay. Thank you for being so nice to all of us!

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Congratulations! Thank you so much for your recommendation. We're delighted you enjoyed your stay with us and hope you can stay with us again!

"Great Hotel"

5
03/08/2017

I enjoyed my stay at Best Western...The staff was very friendly and the hotel was beatiful. The room was clean, beautifully decorated, I enjoyed the complimentary breakfast, great variety. The hotel was easy to find. i Highly recommend. I felt as though I was at Hyatt or Hilton.

"Quiet, Great Stay, Clean Hotel, Great Location to SF or Oakland Ca."

5
03/08/2017

We have a very long drive. We arrive and were pleasantly surprised. The Hotel was conveniently located off of Highway, yet no loud noises. Really comfortable and nice Bedding. Clean. The Staff is amazing. This was a really nice stay. I came back the following month. This will be our secret stopping grounds for our travel to the wine Country, SF and Central Valley.

"Truly amazing!"

5
02/08/2017

We loved our experience at this Hotel! We will definitely stay here again the next time we visit California! I don't know of anything that could have made this stay any better! We enjoyed their pool/spa as well, it was very clean and refreshing. The bed was so comfortable and the room was very cozy, warm and wonderful!

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you for choosing Novato Oaks Inn There really is no better feeling than knowing our guests enjoyed their time spent here with us. We are very glad you enjoyed our beds and our pool/spa area, and certainly hope to welcome you back again soon.

"I Want That Room!!!"

5
02/08/2017

I stay exclusively at Best Westerns. I have seen the mighty good and the mighty bad, all within the same general geographical location. I have never stayed at this Best Western but I walked to my truck saying "I will stay here again!" This is the ENTIRE PACKAGE! From the parking lot to the room and back to the parking lot and everything in between was OUTSTANDING. I had never stayed here due to it's price always being too high compared to other Best Westerns in the area. And price will be the only thing that prevents me from staying there again. This will be one of the first places I check when I have to go to the Bay Area. Yes I mentioned price several times. Well done with this Best Western! And man oh man, I am not a fashion guru, but I want my room to look like that at home!!!!!!!!!

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
We greatly appreciate the time you have taken to review your recent visit to Novato Oaks Inn. We are glad to learn that you enjoyed all we had to offer and think of us as the "entire package". We hope we get the chance to welcome you back soon!

"Wonderful Stay in Novato"

5
01/08/2017

Amazing room service. Friendly, fast staff. Gorgeous lobby, rooms, and balcony views. The business center was easy to use and had free printing. Convenient location. Spacious room. Delicious breakfast included with MANY items to choose from.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you for choosing the Novato Oaks Inn! There really is no better feedback we could receive than to hear our guests stay they made the right choice of hotel for their stay in Novato. We hope to welcome you back again soon!

"Nice, Clean Facility"

4
27/07/2017

We stayed one night at this property and found it to be a very nice facility with clean comfortable rooms and a hillside view in back of motel. Rooms on the back side away from the freeway are quiet. It has a nice size, clean pool, but dinky little hot tub. (My only complaint). Continental breakfast was good with most of the usual selections plus eggs, sausage and waffles. In back of the pool area is a nice bar-b-que for customers' use and a ping pong table. I slept great in the comfortable bed with no aches at all in the morning, but the beds might be a bit too soft for some perhaps depending on preference. Shower was spotless and had good water pressure. The sink is adjacent to, but just outside of the bathroom which is a plus. The room was plenty big and had a spacious desk with chair, and an easy chair besides. Front desk staff was very friendly and personable. The price was very reasonable for Marin County and I would choose to stay here again for sure.

"Great Hotel"

5
24/07/2017

Hotel staff was very friendly and helpful. The main lobby was very nice with a lounge area. Pool area was very clean and roomy. The fitness center was one of the nicest I've seen at a best western. Overall a great hotel.

"Beautiful Property"

5
22/07/2017

Stayed at this hotel in Novato for 10 nights on a business trip to the area. Very nice Best Western, beautiful grounds, excellent service, very nice rooms, very accommodating staff. The Wildfox restaurant next door is excellent. I would highly recommend this property.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you so much for the amazing review. We are very happy to hear that all your needs were accommodated and hope to see you again!

"Nice place"

4
21/07/2017

Conveniently located, appearance is very good. Clean with nice comfortable rooms. Pool and spa. Breakfast. Room was kind of strangely laid out. Refrigerator was not level, but kept things cold AND frozen. Coffee maker definitely needs to be upgraded. Very cheap and hard to fill without spilling water all over.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
We appreciate the great feedback and hope you will stay with us again soon!

"The perfect value and the perfect staff"

5
19/07/2017

Customer service is a lost practice these days. I can't seem to find anyone with motivation anymore when I travel. BUT... I can ALWAYS count on the BW Novato Oaks Inn to set the bar above and beyond. Their staff is amazing. Friendly, happy, on top of things, most of all, CARING! Easily the best value if you are in the Bay Area.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you so much for posting a review on Tripadvisor and recognizing the professional efforts of our crew. It is very kind of you to acknowledge their dedication to providing outstanding customer service and a true sense of hospitality. Here's to many happy returns...

"Great place to stay"

5
18/07/2017

I always stay there! Great breakfast and lovely pool set in California Oak trees with a wonderful restaurant next door. The parking is easy and is right off of a #101 exit. The staff is intelligent and friendly. The decor is pleasing and the rooms are always very clean with great sheets.

"Wedding Weekend"

4
17/07/2017

Rooms were clean, fairly large and nice. No bottled water but with Keurig coffee which was good. Wi-Fi ok. Not real special and over-priced just like all hotels in area. Nice pool area and free breakfast make up for a lot.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you for the review. We are glad to hear you enjoyed the pool and breakfast. We look forward to welcoming you back next time you are in the area.

"Great hotel"

5
17/07/2017

I cannot say enough good things about BW. The appearance of exterior is very up to date. The front desk staff were superb. The room was clean, modern, quiet, and convenient. The pool area was much better than expected. Fire pit and barbecue a great plus w nice outdoor furniture. Will definitely return. Again, front desk was best I have seen in a long time

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you for your review. We are delighted you had a great experience from the moment you check in until your departure. Glad to hear you enjoyed the outdoor area as well. Please come back and see us again in the future!

"Excellent"

5
17/07/2017

The hotel is clean, staff is wonderful, a great place to stay! The pool is inviting and clean. The hotel is very quiet at night, and one can count on a good night sleep. If heading to Marin, this is the place to stay. A hidden gem in Novato.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
We appreciate the wonderful 5-star review and are honored to be considered a "hidden gem". We hope to see you again soon!

"Unsatisfied "

2
07/07/2017

We stayed here on our road trip across California. I chose this location because it was close in proximity to San Francisco. The Good: Room was big Room was clean Location right off interstate The Neutral: Pool was nice Laundry Facility was nice (it closes at 9 pm, you cannot wash clothes after that) The Bad: It's noisy The parking lot is not big and there were big trucks and trailers taking up multiple spots The breakfast was not good, it was bad. But the gentleman staffing it was efficient and friendly. There was a spider in my bed (see pics) Summary: For $160.00 a night I would expect more. We paid less at other hotels along the way and had a better stay. When I showed front desk personnel the picture of the spider in my bed she said "oh that's not good it's that time of year." She then said other than the spider and the electricity being out for about 4 hours was the rest of my stay ok.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you for your review. We sincerely apologize for the inconvenience this may have caused during your recent stay. We have shared your feedback with our team as we work to improve future experiences for our guests. Our front office managers had reached out to you via email, as well. Should you have any further comments or concerns, please do not hesitate to reach out to us.

"One of the 'best' Best Western's!"

5
07/07/2017

This hotel is wonderful, clean, spacious rooms, kind and friendly staff, great breakfast. I have stayed at many Best Western's and this was one of the best. We arrived very late at night after a trying and emotional day, staff greeted us with a great welcome and quickly got his checked in. As there was limited parking and I have a disability they let us stay in the 15 minute parking all night. Room had a balcony. We didn't get the chance to take in the pool but eat breakfast by it in the AM and it seemed lovely. Would recommend this hotel to anyone travelling along the 101 for a nice comfortable night.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you so much for your review. We are thrilled you had such a wonderful experience at our hotel. We appreciate your compliment on our staff. We are truly lucky to have such a great team! Thank you again for choosing to stay at Novato Oaks Inn and we look forward to welcoming you back in the future!

"Excellent"

5
07/07/2017

Best BW ever stayed in would stay here again and would recommend it to everyone. Very accommodating and very friendly and helpful. All staff in the hotel were very helpful. Our room was great, location is very good no complaints

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you so much for your kind words. We are thrilled you had such a wonderful experience with us. Your compliment on the service provided by our team is truly appreciated. It is great to hear you enjoyed your stay with us. Thank you for your recommendation and we look forward to welcoming you back soon!

"Very nice hotel"

5
06/07/2017

This was a very nice hotel. It was clean, the rooms were a good size. and the breakfast was great. The location for us was very convenient. The staff was helpful. We enjoyed the pool, hot tub and firepit

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you so much for your comment. We are very glad you find our hotel location convenient. We hope you had a wonderful time visiting the area and hope to see you again in the future!

"Convenient location/good amenities"

4
06/07/2017

Comfortable rooms (get an executive room if you can). They have a very good breakfast selection, and there is a decent restaurant across the parking lot. The staff is friendly and wants to help. The free internet is above average. Pool area looks good, but I did not use it.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you for taking the time to give us your feedback! We are glad you enjoyed one of our Executive Rooms. Thank you again for choosing Novato Oaks Inn, we look forward to welcome you back again in the future!

"Accessible and Enjoyable Family Weekend"

5
05/07/2017

Truly accessible weekend; our family is already planning for a return visit! Our daughter is a wheelchair-user and the room for her and her assistant was perfect: separate queen beds, ample bathroom with roll-in shower. Weather was perfect for a swim, and the hotel has a battery-powered lift into and out of the lovely, clean and not too heavily chlorinated private-feeling pool. (Be sure to alert the hotel before your arrival so that the lift will be charged.) A family of deer was feeding on the oak-studded hillside above the pool. There is enough variety in the breakfast menu (see other reviews) so that we could have different breakfasts each day. The Wild Fox restaurant (on the premises) pureed our daughter's food as if it were part of their daily routine and everything was beautifully prepared and the menu carefully chosen and varied. Staff very accommodating and knowledgeable about the area.

"Review of hotel"

5
01/07/2017

Super location, friendly staff, good room and nice restaurant next door. The location is convenient. Wi-Fi service was easy to use and no charge, which is i,portant to business travelers like me. Breakfast was also very good and the location of the eaing area was very calm and friendly. I would recommend this to all my friends. Not too far from SFO airport.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
It is great to hear you enjoyed the location and breakfast. We truly appreciate your kind words on our associates and pleased to be on your best SF area hotels list! We can't wait to welcome you back soon!

"Truly the Best"

5
01/07/2017

This hotel is outstanding. Anytime I am in th Bay Area, I try to stay here. The staff are first class. The rooms are comfortable, clean and well appointed. The staff make you feel like a member of the family. They are always professional but never to busy to have a short conversation or a good laugh. Also, the surrounding area is beautiful.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Wow! Thank you so much for your review. We are thrilled you have such a wonderful experience while staying at Novato Oaks Inn. We know our team will appreciate your compliments. Please come back and see us again soon!

"This is my favorite Best Western anywhere"

5
22/06/2017

This BW rivals most higher level hotels. As a frequent business traveler that also regards my company's cost of doing business, I have to decide sometimes between comfort and cost. Many times I stay at Best Western because the Hilton or IHG chain hotels are too expensive. But in this case, I stay here by choice. This is a great hotel in every way.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
We appreciate this wonderful 5-star review and are so happy to hear how much you enjoy staying here. Looking forward to seeing you again soon!

"An Exemplary Inn"

5
21/06/2017

Although the hotel was booked solidly the previous night, we were checked in four hours early, to the type of room we originally chose. The woman at the desk was friendly, humorous and personable, not to mention helpful in getting us shelter from the 100º weather. Our room was spacious, the beds comfortable, the air conditioning perfect, and every detail of the room was clean and in good repair. Our room was quiet and our second floor balcony private. Every staff member we encountered greeted us with apparent sincerity, and that felt great. The pool, which inexplicably isn't advertised, was sparkling clean, did not smell of chlorine and was just the right temperature. Breakfast was more than adequate, with a variety of good quality food. There is a walking trail in an open space preserve three minutes walk away.All this for a very modest price.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
We appreciate this stellar review! We are so happy to see that we hit the mark on every aspect of your stay. Hope you can stay with us again soon!

"Very Nice Hotel"

5
21/06/2017

Beds were 5 star comfortable. Hotel was very clean. Complimentary breakfast offered so many options and was just as satisfying as upscale hotels like Embassy Suites or Marriott that offer full breakfasts. Really enjoyed our stay there.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you for the amazing review and hope you will stay with us again soon!

"Friendly place to stay"

5
20/06/2017

Very comfortable accommodations; great staff; they really go out of their way to make your stay a wonderful experience; many places in the area to explore, both indoor and outdoor. The restaurant nearby serves up some very tasty dishes.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you for your very kind words about the hotel. As we pride ourselves on delivering engaging service, I'm thrilled to hear of your interactions with the staff and restaurant. Thank you again for your kind review and we hope to welcome you again in the near future.

"One Nice Stay"

5
20/06/2017

This hotel is very nice. The moment I walked into the hotel, I felt that this is where I was meant to stay. The staff (from front desk staff to the folks cleaning the rooms) were friendly, courteous, and helpful. The rooms were clean and comfortable. In the future, should I travel this way, this would be the first place I would look to stay. The beds were comfortable, and the balcony was an added bonus. The breakfast buffet was nice.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you for your kind words about the hotel. We're thrilled to hear you had such a nice visit and you found your room so comfortable. Thanks again for your kind words and we hope to welcome you again in the future.

"Great hotel"

5
15/06/2017

Very modern hotel. The rooms are very clean and nicely appointed. The breakfast was very good. The hotel staff was very helpful. Nice location near Hwy 101. The restaurant on the same property was good.

"Over the top customer service!"

5
14/06/2017

I arrived late, after midnight, tired after working all day, flying in from Phoenix and then driving 45 minutes to the hotel from SFO and was greeted by an amazing, friendly woman who was so helpful. She directed me to my room and even called me soon afterwards to make sure I found it okay and told me about a wine event the next day in the lobby. Definitely top notch service. I highly recommend staying here.

"Get away"

3
10/06/2017

We decided to get away for a couple days and relax, the room was nice but I was disappointed as I tried to access ITunes Store and was not able to as I intended on burning Cd's...I couldn't understand why I could access Netflix but not iTunes...

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
I'm not following you on how the issues you described are the fault of the hotel. If you have further questions, please email me personally at [email protected] Thank you!

"Clean and convenient"

5
05/06/2017

This hotel was clean and conveniently located by the freeway. The rooms were nice and quiet. There was ample parking and a pleasant staff. The breakfast was better than most. My only small complaint is that the hallways and common areas were not as well air conditioned as the rooms.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you for the 5 star feedback! We are happy to see that you enjoyed your stay and look forward to welcoming you back!

"Wedding in Northern California"

4
31/05/2017

We have stayed here quite often. The quality and the staff are always the best. The restaurant next door, the Wild Fox, is excellent and the Best Western gives you a 10 percent off coupon. We would highly recommend this hotel. Parking is free.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you for the great review and high recommendations. We look forward to welcoming you back again soon!

"Expected more"

3
19/05/2017

Hotel was Ok - just average. I expected more from a Best Western Plus. Beds were average - no pillow top. Breakfast was good with multiple choices. Bakery goods were excellent. Location was very good. We went to Sonoma & Napa valley and this hotel was great for our starting points.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you for the feedback. We are sorry we missed the mark in a couple areas and hope you will stay with us again soon!

"Our favorite hotel"

5
17/05/2017

We drive to SF every week for medical appts.. We love to stay at this hotel. The rooms are great, the breakfast is very good and the parking is free!! Anyone that has stayed in SF knows what I'm talking about. 20-30 minute commute to SF (depending on traffic) which is totally worth it with the total savings!

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you for the lovely review and we know exactly what you mean about the parking!! We hope to continue to be your home when in the area. See you soon!

"BW-Novato, CA"

3
16/05/2017

This BW is in a great location with nice rooms, a few issues but overall I will stay again, good staff ! The air conditioning was an issue>>>>they need to make it so you can run fan to keep air moving ???

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you for taking the time to review your stay. Although our systems are not set up to continuously run a fan, we do have individual fans available upon request. We hope to welcome you back again soon!

"Skip This Place"

2
09/05/2017

A/C didn't work properly. Road noise audible on highway side of hotel. "Fake Eggs" at breakfast. Bathroom/vanity spaces small. Bed needed replacing. Entire hotel needs updating. Elevator very small. Wouldn't stay here again.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you for taking the time to provide us with your feedback regarding your recent stay. I am very sorry to hear that we did not exceed your expectations. Please know that your comments will be used to continue to improve our products. For future reference, we do have rooms that face the hillside that do tend to be quieter. Once again, thank you for your feedback.

"Great 1 night stay with family "

5
08/05/2017

We had the double queen room with a balcony. The balcony was a good size and had basic furniture for use. We loved that the room had a small fridge to keep all our cold foods in after a day of travel in the ice chest. The room was clean and comfortable. Due to the amazing beautiful warm weather we got use out of the pool and hot tub. They have a fairly nice outdoor area here. After dinner at Wildfox (good food and just a walk across the parking lot) we sat around the gas fire pit also in the outdoor area. Hotel staff was friendly and helpful. Check in was super easy. Parking is free. Unfortunately we didn't have a chance to grab the free breakfast but it looked easy and convenient. This is a good comfortable place to stay and we'd stay here again. Pretty quick simple drive into San Francisco, depending on traffic of course.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you for your extremely kind words about the hotel! I'm thrilled to hear you and your family had such a nice stay and were able to experience so much of what the property has to offer. Thank you again for your very kind review. I look forward to sharing with the team, I know they'll be pleased to hear it.

"Clean and comfortable"

5
06/05/2017

The design of the balcony allowed us to sit outside and enjoy the scenery without anyone else seeing us. It was a great addition to a very clean and comfortable room. Breakfast was the best we have eaten in a hotel. Great selection of healthy and just yummy. Every item was fresh and proper temp. Variety was outstanding. Egg, ham, and cheese cups were moist and very tasty.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Wow....we appreciate the amazing review. So happy to read that we could accommodate your needs and hope to welcome you back soon!

"High School Reunion Nearby"

5
05/05/2017

Going to a high school reunion to be held at the Embassy Suites in San Rafael, about 10 minutes south of this BW. The attendees were supposed to get a special room rate at the reunion hotel. Three months in advance of the date, we tried to get the room at the special rate and we were told they were booked unless we booked two nights. Found the BW+ Novato Oaks Inn to be very accommodating and their room rate was lower than the unavailable special rate offered by Embassy. The BW was very pleasant, clean, and had a complete breakfast included. We would stay there again when in the area.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you for the lovely review. We are happy to hear we were able to accommodate your needs and hope you had a great time at your reunion!

"nice hotel"

4
03/05/2017

Room was large King bed, desk, dresser, chair and ottoman. A little different bathroom layout but it actually worked well for 2 people. I thought it was a little over priced but isn't anything near San Francisco. The bed was comfortable but nearing an update. It's always nice to have a little breakfast available. It was better than average for this type of Hotel. Friendly people.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you for taking the time to leave us some feedback about your recent stay. We appreciate the kinds words you have shared about our staff and our hotel. It sounds like you had a nice visit to Novato! We look forward to welcoming you back again soon.

"FAMILY REUNION"

5
02/05/2017

Went to Novato for a family reunion and so glad we chose the Best Western for our two night stay. I will definitely be back. Great for families! Comfortable beds and slept like a baby. Great room layout and balcony to sit on and have coffee in the morning. The free breakfast in the morning was a plus. My kids enjoyed the pool and ping pong table as well.

"Great place to stay for short or extended stay"

5
30/04/2017

I was part of a group that stayed at the hotel for 5 nights. It worked out perfectly and the hotel is very conveniently located, very clean and very comfortable. They have a great breakfast in the morning and it's setup early for early birds. I supplemented with some of my own groceries and it felt like I was right at home. The bed and pillows were also very comfortable and I never had a bad nights sleep. Would definitely stay again!

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
We thank you for the lovely review and are happy to hear that you felt at home when staying with us! Hope to see you again soon!

"Pleasant Surprise"

4
24/04/2017

I was genuinely worried when we first pulled up. It's an older hotel with a dated decor but it does not lack on quality. The room was nice and clean with a good cleaning crew the next morning. It was nice and quiet in our room and we enjoyed the balcony. The hotel breakfast was even more surprising with a great staff and fresh doughnuts every morning as well as great selection of yogurts and a make your own parfait station. Don't judge the book by it's cover... Great location if you plan to do Sonoma and San Francisco while traveling. It was nice to NOT be in the city with the option of traveling north to the wine country. Thank you Best Western.

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
We are happy to read how much you enjoyed your stay and appreciate the 4-star review. We hope to continually "pleasantly surprise" you and hope you can stay with us again soon!

"Excellent hotel and staff very helpful and friendly"

4
21/04/2017

A very nice hotel just North of San Francisco - but very close to Sausalido, Muir Woods and also just of the main 101 Highway The hotel looked nice and the staff were very friendly The rooms were bigger than you would get in San Francisco, and clean The attached restaurant was a pleasant change and well worth a visit

Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review
Thank you for taking the time to write such a lovely review of our property. We appreciate the compliments and look forward to welcoming you back!

""THE BEST" of The Best Westerns Plus "

5
20/04/2017

We recently stayed two nights at this exceptional Best Western Plus while we were moving out of our home in Novato to relocate to a new home in El Dorado Hills outside of Sacramento. Despite having to change our reservation just a day before, the front desk staff was extremely accommodating and was able to secure another reservation for us on a busy weekend. We unfortunately were not really able to enjoy all the facilities due to time restraints, but the room was extremely clean, the beds very comfortable and the only drawback we found was a slightly dated HVAC wall unit that was somewhat noisy. The complimentary breakfast had a wide assortment of choices, with just about anything you might enjoy for a quick bite including bakery fresh doughnuts and muffins in an impressive display case in its own separate area of the well spaced dining area. A very nice staff member was present even in the wee hours of the morning to assist in preparing our plates and answer any questions. Overall, this property easily earns its #1 ranking and would be hard to beat under any circumstances considering its value, extremely hospitable and friendly staff, prime location and a willingness to meet and exceed a guests every expectation. I highly recommend this hotel and will definitely be staying again if the opportunity arises.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for taking the time to share your review of Best Western Plus Novato Oaks inn. I am pleased to hear that you had an exceptional experience and that you enjoyed your guestroom and amenities. We sincerely appreciate your kind words regarding our staff and service and look forward to welcome you back to the Novato Oaks Inn in the near future.

"So happy!"

5
16/04/2017

What a great stay! Breakfast in the morning was way impressive for "hotel breakfast"! Safe and cozy! Perfect location to visit surrounding areas. Will be back and recommend! Thank you for being a great place with value.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Wow....what a great review! We thank you for the recommendation and look forward to welcoming you beck!

"I'll be back!"

5
10/04/2017

This Best Western was awesome in every way. I wish I would have brought my bathing suit! The room was great with a great view of nature outside. The bed was super comfy with heaps of pillows! I had room service both nights i was there and the food from the Wild Fox was yummy and the people I dealt with all weekend either at the hotel or restaurant were awesome.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you taking the time to write such a fantastic review. We look forward to welcoming you back!

"Nice room/hotel."

5
10/04/2017

We stayed in a 2 queen beds room. Nice patio. Easy access to San Francisco. The room was clean. The staff were nice. Comfortable beds. Good free breakfast. Smaller sized pool with great patio and fire pit,

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for the 5 star review and we look forward to welcoming you back soon!!

"Great Place to Stay"

5
04/04/2017

Novato Oaks Inn is consistently an excellent place to stay. It is without exception the best of the Best Western chain of motels.The Novato Oaks Inn has it all... clean, quite, friendly and efficient staff, great restaurant and bar, good location etc. etc.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
We appreciate the great 5-star review and look forward to welcoming you back soon!

"Very good with one small problem"

4
29/03/2017

A very nice property in Marin County north of San Francisco. Close to the freeway but the room was quiet. Large room with a large patio that had a table and two chairs. One of the cleanest rooms I've stayed in in our travels. Spotless. Decent breakfast with a large variety of things to chose from including eggs, sausage, waffles, breads, cereal and all manner of baked goodies.. If someone in your party loves doughnuts for breakfast, this is the place for you. Good lighting in the room if you like to read which is a nice change from many hotels these days so a plus for that. One gripe: the worst toilet paper I've ever run across in a hotel. Not a good way to save money in a property. Not everyone uses the gym or eats breakfast but everyone uses the TP! You can do better.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you so much for the wonderful score and review. We will be sure to let management know about your feedback and hope you will stay with us again soon!

"Friendly staff and great place to stay"

5
24/03/2017

All the people are wonderful and the hotel overall is great. Central HVAC means either heat or cooling based on the season with limited control. Had to open patio door to regulate temp. In room refrigerator was a good freezer but both typical for hotels. Could have used an updated mattress but OK, sagged where too many have slept in the same spot

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
We appreciate the feedback and 5 star review. Hope you will come back and see us again soon!

"mediocre"

2
28/11/2016

Overall we were very dissatisfied. We were put up by the back entrance so we always heard the door slam when people were in and out. Our ac/heater unit rattled non-stop, our remote to our TV wasn't working and we had to turn our refrigerator on since it was turned off. Housekeeping was extremely loud throughout the halls at 8:20am laughing and talking very loud amongst themselves. More like cackling. It was very rude. I would never stay here again.

"Best Western Plus Novato Rocks!"

5
27/11/2016

Our stay recently at the Best Western Plus Novato Oaks Inn was great. The room was the best, Best Western room we have ever had and we do stay at the Best Westerns a lot. It was a room right by the breakfast area and the swimming pool and hot tub. The view of the Mountains in Marin were beautiful and bucolic. The staff there was great, getting our bags to the room was easy with the elevator convenient. The staff there was as pleasant as they could be and all of the amenities were available and perfect. We were attending a concert at the Marin City Center Veteran's Memorial Hall. The location of the Inn was perfect and so easy to get to. The location is also close to great restaurants in Marin County. It was a great place to stay and we will go again when we are in this part of the Bay Area!

"Mattresses need to be revised / breakfast facilities are disappointing."

2
26/11/2016

In our case our mattress was a old model spring, not recent. The breakfast facilities are all throw away, the eggs look like plastic, the oat meal is raw, and you put boiling water yourself in a cardboard bowl.....

"Excellent"

5
26/11/2016

Hotel very very good. They do need a night light in the bathroom. Very dark the internet is very hard to get up on a computer. The staff were very friendly and helpful. Made for a great thanksgiving experience

"Best of Best Western"

5
06/11/2016

Really great layout and facilities. Easy on-off 101. We were in the Bay Area for a high school soccer playoff game. After the game in the city our rear car window was broken into. Lindsey at Novato Oaks went way above and beyond in helping us get the window taped over with plastic and helped us clean up the glass. She was so nice, we appreciated her help very much. I've stayed at Novato Oaks for business in the past. The hotel will be one of my first choices in the future as well. Great location and facilities. Ask for a room in the back if you don't want freeway noise, but he frontside rooms are fine too.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for the great 5 star review! I am so sorry to hear about your car but am happy to hear that Lindsay took such great care of you! Aside from the incident in the city, it sounds like your stay with us was fantastic. We hope to see you again soon!

"Best Western - Novato"

5
02/11/2016

Hotel is very convenient to Dominican University and also not far from San Francisco (via ferry or driving). Very close to wine country and other Marin County activities and restaurants. Staff and accommodations are always excellent and the price is always reasonable. The décor and quality of service and accommodations exceed other Best Westerns we have stayed at.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for the great 5 star review! As you mentioned our location is close to everything you would want to see in the North Bay and wine country! We look forward to having you back again next time you are in the area!

"Leisure fun"

5
31/10/2016

We have stayed at this hotel for 3 years now when a PRC race is going on and each time the staff is professional and friendly and the rooms clean. They provide a nice array for breakfast and check-in and check-out is a breeze.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Wahooo 5 star review! Thank you for taking time to share your experience. We are delighted that you decided to stay with us time and time again, come back again soon. Cheers!

"Convienient and Comfortable lodging in Novato"

4
27/10/2016

Easy to reach from Hwy 101, with clean, large, comfortable rooms. Convenient and substantial breakfast with easy checkout. Balcony off room was comfortable for coffee in the morning. Room was quiet and bed was comfortable for deep sleep.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for the great 4 star review! Please come back and see us again soon!

"Clean and Friendly"

4
26/10/2016

We stayed at the Novato Oaks Inn for three nights. The negatives first: not much of a view, mostly the highway or the hill right behind the hotel. Also, it's not a fancy or elegant hotel. However, the positives far outweigh the negatives. The staff is wonderful. Every person we encountered was friendly and could not have been more helpful. The rooms were very clean and the cleaning staff friendly and cooperative. Breakfast was plentiful and the fire pit behind the pool was nice and warm on a cool fall evening. We would return here mainly for the staff.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for the great 4 star review! It's great to read that you loved our location, service, and amenities offered. We look forward to having you back next time you are in town.

"Exceptional Hotel and Service!!"

5
21/10/2016

Our daughter recently got married near the Best Western Plus Novato Oaks Inn and we had a big group staying at the hotel. The service was EXCEPTIONAL!!, the staff AMAZING!!, and the hotel itself was one of the most comfortable and beautiful!! We highly recommend this hotel, its surroundings, and most importantly its staff to anyone wanting to stay here!! Some of the best service ever experienced, and we travel a lot. Thank you for making us feel at home and for great experience!!

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Wahooo 5 star review! Thank you for taking time to share your exceptional experience with other travelers. From our service to location and all amenities we are always striving to leave our guests wanting to come back again. We can't wait to have you again!

"Good place to stay in Northern California"

4
19/10/2016

Good hotel, nice amenities. Pool and hot tub were nice, room was clean and spacious. Hotel is modern and nicely decorated as are the rooms. Breakfast is very lacking the just barely above juice and toast. Walls are very thin could hear the next room's telephone conversations.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for the great review! I am delighted that you enjoyed your accommodations and our amazing restaurant we have here on property. We look forward to having you back next time you are in Novato.

"Nowhere better"

5
15/10/2016

This is what a Best Western really is and others should take note of this place as it deserves its Plus status, we stayed for 4 nights and had a wonderful time there, the location was just right and the staff could not be better. We stayed here in 2012 and it is just the same and was just as expected. Young Travis who was on the front desk is now sales director (deservedly) and Michelle (Manager) greeted us with open arms and we felt as though we were at home.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for the great 5 star review! I am glad our staff (especially Michelle and Travis) took such great care of you and you that you found our location to be perfect for your needs. We can't wait to welcome you back "home"!

"Excellent"

5
12/10/2016

Fantastic Hotel, very clean and fancy. The only draw back is the breakfast buffet. For a hotel like this the standards should reflect on the breakfast buffet. There are no scrambled eggs, potatoes, bacon or sausage like other Best Westerns.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for the great 5 star review! It's great to hear that you felt our facilities are clean and we especially love the fancy description! I do apologize that the breakfast didn't meet your standards. It is difficult to provide the items you mentioned as we do not have a kitchen facility onsite. We look forward to having you stay again next time you are in Novato.

"Great Hotel Marred by Maintance issues"

5
09/10/2016

This is one of the best hotels I have tried this year. I liked the layout of the room and it was very clean. We stayed on the back side of the hotel as the front faces the hyway. This also gave us a nice pastoral view of the hillside meadow with oaks. I also liked that the tv offers the full channel lineup of Direct TV, including HBO and Showtime so we were able to stay caught up on our favorite shows. The only problem was the very noisy AC unit that would not generate any heat when needed. It was partly our fault to stay in the same room the second night as we never got around to reporting the problem. Staff would have been happy to give us another room, so I'm not dinging the hotel too much.

"Wonderful Hotel"

5
03/10/2016

I used this hotel for room blocks for my wedding, and they offered us a room to stay in. We had a suite with a jacuzzi tub. Very clean and spacious. We checked in very late but the staff was very accommodating and I had forgotten my wallet with the bridal party. They were able to get us checked in with no problems. Wonderful hotel.

"Great Place to stay"

5
03/10/2016

The hotel was a great place to stay. Rooms were nice, service and all. The complimentary breakfast they offer was very good. Like the added touch of lemon water and cookies at the front desk during the day.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for the fabulous review! We are so delighted that you had such a wonderful experience with us. We can't wait to have you back next time you are in Novato.

"Great experience"

4
27/09/2016

We stay here for family visits twice a year and are always happy with the courteous staff, the clean room, and the basic hot breakfast. This time, however, when I put the notice (and a tip!) on the bed to request clean sheets, it took a third day to actually get clean sheets! I guess the cleaning staff thought we would not notice. I will definitely complain next time because this never happened on other visits and I'm sure they would have corrected the issue if past service is any indicator.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for the great review and feedback. Thank you for the feedback on the housekeeping. We will definitely address these training opportunities so that same does not happen to other travelers! We look forward to you returning to our hotel next time you are in Novato.

"Excellent Experience in Novato"

5
26/09/2016

Clean, Comfortoable beds, good Internet, quiet location, great service, decent breakfast. Hotel employees were great. Quick access to the freeway, but the rooms are quiet. There is really nothing at all to complain about. I'd definitely stay here again if I ever need to be in the Novato area.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for the great 5 star review! I am glad you enjoyed the location and all of it's offering as well as our great staff. Come back and visit us soon.

"Wished we'd booked a room at the back."

4
21/09/2016

Friendly welcome with staff who were helpful throughout our stay. We would have enjoyed the 2 day stay far more with a room at the back of the hotel. Our room had a lovely shaded balcony, but was at the front of the hotel, with the 101 freeway constantly roaring outside. The back of the hotel was against a hillside, was very quiet and some guests had seen deer and birds. We had a comfortable, rather soft bed, fridge, and complimentary coffee. We did have tea and a kettle provided when we asked.

"Great option in Sonoma"

5
19/09/2016

I needed a place to stay for a quick business trip for a colleague and myself, and this hotel delivered! The rooms are very clean, they have a great, competent staff, and decent room-service food. I would stay here again for sure.

"big hotel but with a small hotel feel. Truly good place to stay"

4
16/09/2016

This is a Best Western with a difference. At least for me the difference is that this is a really good experience. Rooms are nice, access is easy, they accommodate dogs and the restaurant across the carpark (Wildfox) is spectacular.

"A must stay."

5
16/09/2016

Wow! A beautiful property, well laid out and a great location. The pool and hot tub was a delight. We look forward to a return visit. Having the Wild Fox Rest. nearby is a bonus. Thanks to all staff at BW you made our visit a treat.

"BW Plus in Novato, CA"

5
15/09/2016

We very much enjoyed the 11 day stay at the BW Plus in Novato, CA. The evening desk staff was very personable and helpful in providing tips for area restaurants. We looked forward to the cookies offered after 7:00 pm. especially after a full day of hiking. The bed was probably the most comfortable motel bed we have slept in. We appreciate the in room refrigerator. The breakfast had a wide variety of items that even included Starbuck coffee. We certainly plan on returning to the BW Plus in Novato, CA in the future.

"Bring earplugs"

2
11/09/2016

Hotel itself is fine. Breakfast is your typical eat-somewhere-else crap with horrible coffee, worst pastries, but there are other places to go. The nearby restaurant (Wildfox) is absolutely awesome, but I'm not here to post a review for a restaurant, which is not in the same building as the hotel. Noise level from the freeway is too high, most of the rooms face directly towards it. Expect a noisy room if the hotel is operative above 50% capacity. By default, that's what they'll give you, and you'll ask to be transferred if you're smart. If you're not from around here, know this: 101 is ALWAYS busy: 24hr/day, 365 days/year. You will never get a break from traffic. It really would not take much to make this a lovely place to stay, but the average noise level is just too high to justify anything positive. At this price level, I would expect something much, much higher.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for taking time to write a review upon your departure. We truly value all of our guests feedback and we use it to improve our operation. It sounds like the accommodations were not what you expected and for that I apologize. Our goal is to provide comfortable and friendly environment for all of our guests to enjoy but it sounds like we fell short. We do have some different room types that would provide a more quiet environment, if you decide to try us out again please reach out to Kim DeSouza, FOM or Michelle Duffy, GM directly so we can get you to the right area.

"A nice place to stay in the Sonoma"

4
05/09/2016

Next to 101, easy to get in and out. Very clean and cozy. Breakfast was on the simple size, not too many choices. There was a restaurant by the hotel but we did not use it. Novato and San Rafael were 10min driving and offer many good choices.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for the great review! You said it, location is everything and we are in the prime spot! We look forward to having you back next time you are in the area.

"Great location, kid friendly"

5
03/09/2016

Part of a special trip for 3 kids under 5, their parents and 1 grandparent; the Best Western staff very friendly and helpful. We had connecting rooms on same floor as the pool. Kids loved the pool and hot tub. Ate at their restaurant -- delicious food and patient,helpful wait staff. Breakfast next day a step above most breakfast buffets. Hotel was a convenient mid-point between Point Reyes where we spent the day and Sonoma.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for the great 5 star review! It sounds like all in all you had a wonderful time exploring our beautiful area and you enjoy our great hotel. Our location is very centrally located as you mentioned, close to many of the great attractions in the north bay area. We look forward to seeing you when you travel back the area.

"Completely Satisfied"

5
01/09/2016

Every phase of our stay at the Best Western Novato was a delight. They rearranged rooms for us so we could check in early after driving all night. They supplied parking cones so we could park our truck and trailer together, gave is discount coupons for the restaurant, and gave us great local info for other places to eat. The room was great, the complementary breakfast was one of if not the best we have experienced. The check out was a breeze. We could not be more pleased.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you so much for the great review! We are thrilled that you loved your Novato experience with us. We look forward to being your hotel of choice next time you are in the area.

"Nice hotel, friendly staff, decent breakfast"

4
31/08/2016

I was here for a week for work. The staff is extremely friendly and accommodating, making me feel at home after a long day on the road. The room was large, the beds comfortable and the breakfast was very good. This hotel is not inexpensive but I felt that I got my money's worth. Compared to downtown SanFran, it is a bargain. There is a shuttle available to get to businesses in Novato. The workout room is a bit lame, but that is about the only thing I can think of to complain about. I would definitely stay here again.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for the great 4 star review! It sounds like from the staff, to the room accommodations, and the location everything was top notch. We hope to be your new business destination next time you are back in Novato.

"Had a great stay"

5
29/08/2016

We had an awesome stay. We wanted to have a weekend getaway with our son but was having a hard time finding a hotel last minute in other popular areas like Napa and Sonoma. I came across the great reviews for this place and also selected it because I belong to their rewards program. The front desk staff were very warm and friendly. The building was nice. We took advantage of the pool, hot tub and ping pong table. The breakfast was great. I really appreciated nice touches such as the 24 hour Starbucks coffee in the lobby and fresh cookies in the evening. Love, love, this place for our "staycation". I would definitely come back again for a quick getaway.

"Beautiful hotel and helpful staff"

5
26/08/2016

We loved our stay here! The lobby and the rooms are gorgeous. This is also a nice place to see wildlife. We saw deer and a family of quails right outside our window! This hotel is about 40 minutes from San Francisco (without traffic), which is where we spent most of our time. This hotel perfectly fit our needs and the staff were very kind and helpful. The pool area is lovely, and we got to watch a meteor shower from our seats at the fire pit.

"Nice Room, good staff and Bambi"

5
21/08/2016

We were heading home from a visit in Sonoma and was looking for a hotel between Sonoma and San Fransisco and close to the Marin County Civic Center. The Best Western Plus Novato Oaks Inn was an excellent choice. The room was clean and the staff friendly and helpful. We decide to pick up some take out and just relax in our room. When we look out the window we saw some wild deer feeding just outside. Even the next day they were hanging around. Even if the deer were not there, I still would recommend the hotel. It was a great stay even if it was just one night.

"Wish I had more than one night to stay"

5
19/08/2016

My wife and I stayed here for a short overnight on a west coast road trip, but this hotel left me wishing we could have stayed there longer! It was a beautiful facility with very friendly front desk staff. Plus, it had 24-hour starbucks coffee available in the lobby, and very tasty cookies at check-in. We took our snack out to the beautiful backyard fire pit area, and for 7pm I was surprised that no one else was out enjoying the beautiful evening. We were even greeted by a handsome pair of California quail that passed through the garden terrace while we were enjoying the comfortable chairs. Our room was very spacious and had a nice view toward the bay from the balcony. The breakfast (including hot waffles) was good, if a little limited in selection, but it was really nice to be able to sit outside on the back patio again while we ate it. If we ever need to stay in the Novato area again, I'll definitely be looking to this property first.

"Good place to stay in Novato"

4
19/08/2016

There aren't a lot of places to stay in Novato. This is just off 101 with nothing except a Burger King around it. It is clean and has a nice pool. There are cookies at 7 pm. Breakfast is varied and free. There were little pre made omelets, waffles and burritos along with the usual offerings. Our room was in a separate building accessible through a breeze way. I'm not sure if there are rooms in the main building. Access to the building with rooms is with key only and access to the main building early morning and late at night is only with a key.

"Great Hotel"

5
17/08/2016

Stayed 2 nights as a part of our bay area San Francisco vacation. This hotel was a pleasant surprise as we usually stay with Hilton. Location is approximately 1/2 hour from SF, give or take a few for traffic. Easy access to Muir Woods which was beautiful. Nice area. Facilities were very nice. Clean room, decent size pool, nice fire pit and standard breakfast with good selection. Only downside is pretty small hot tub. One of the great parts of this experience was check in. Judy checked us in. She is a great ambassador for this area as she gave many suggestions and pointed out places of interest. She was genuinely excited to help us out. Thank you Judy and keep up the good work Best Western Plus.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and thank you for the five star review. Glad to hear that Judy made sure you were well cared for during your visit. We look forward to the pleasure of serving you again soon.

"good value in Marin"

5
12/08/2016

Great room, accommodating staff-got early check-in,breakfast okay,compared to other places in Marin- which is expensive-great for the price,lots of space, good restaurant on property,good parking,good amenities.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and thank you for the five star review. We're glad that you had a wonderful Novato Oaks Inn hotel experience. We hope to see you again soon.

"Novato Oaks Inn"

5
11/08/2016

I love going there because I feel like a regular. It is easy parking. You can drive right up to the beautiful front door where you are greeted by a knowledgable receptionist. The rooms are large and well equipped with comfortable furniture. There is a large computer desk and good chair. I had a view of the oaks and another night a view of the pretty pool. The setting is lovely. I had trouble getting into my old version of internet; so, a young woman came up to help me at 11pm. She solved my problem. Everything was clean and new! I highly recommend it. The breakfast was huge, fresh and heathly.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and thank you for the wonderful five star review, very much appreciated. I'm glad to hear that our staff made sure that your time at the Novato Oaks Inn hotel was an absolutely fabulous experience. We hope to have the luxury of serving you again the next time your travels return you to Novato.

"Delightful Staff in a Lovely Hotel"

5
07/08/2016

The staff treat you as a valued member of their family. I have stayed here a few times and there has been no change in the high quality of customer service, the room cleanliness and comfort, and overall quality of the site.

"Great Hotel"

5
30/07/2016

Great place to stay with family on vacation. Nice hotel, well kept, great location. Can drive to Sonoma and Napa wine country or into the Bay Area. There is even a walking trail right behind the hotel!

"Great location/Awesome staff"

5
28/07/2016

The entrance and lobby are beautiful and the staff are friendly and accommodating. Room was nice and clean, small fitness room, tasty continental breakfast choices and a great hiking trail directly behind hotel. No complaints.

"loved the warm cookies!!"

4
27/07/2016

We stayed here with a tour group. The ladies who worked at the front desk were very helpful and answered all my questions. There was lemon water and warm cookies at the front desk which were soooo yummy. There aren't very many restaurants around to choose from if you have to walk. Our room was large, quiet and the beds were comfortable. I would stay here again.

"Great staff, central location"

4
25/07/2016

Staff was very friendly. We enjoyed visiting San Francisco from this very nice hotel. Nice, clean room. Don't like the air conditioner turning off while we sleep, but lots of hotels are turning to motion sensors now.

"Nothing exceptional"

3
25/07/2016

I have stayed in several name brand hotels in the past year and found this one to be average. Check in was average and the room was average for what I am used to. And I felt the price for what I received was exhorbatant.

"Beautiful and Welcoming"

5
25/07/2016

Beautiful place with very warm and friendly staff. Judy was very helpful in always answering our questions. Breakfast was yummy. All the staff were professional. We would go back tomorrow if we could and just stay longer!

"Great Stay"

5
24/07/2016

The staff was very friendly and helpful even when I checked in around midnight. The stay was extremely comfortable and clean. All items in the room (Bed, TV, etc) were up to date and worked very well. They offer a great breakfast station with tons of options.

"Very clean, excellent staff, good on-site restaurant"

4
21/07/2016

We stayed here for one evening in May 2016. The staff was extremely friendly as we checked in, the room clean and spacious, and there is a very good on-site restaurant - the Wildfox - that serves good food and has an enjoyable atmosphere.

"Great Location - Great Value"

5
20/07/2016

You can't beat the location and value of this hotel. Close to the wine country, Point Reyes National Seashore and San Francisco, without all the traffic and congestion. The hotel itself is very clean and comfortable. Located below a hillside full of oak trees, you will often see deer grazing right behind the hotel. Staff are warm and personable. The free breakfast has plenty to offer before heading out on your adventures. The restaurant next door, "Wildfox", offers great food with large portions and reasonable prices.

"What helpful and kind staff - incredible! "

5
13/07/2016

We wanted to stay at BWP Novato last night and the hotel was completely booked - as was literally every other hotel in the region. But Nadia and Amanda were so helpful and service oriented - they helped us find a solution and in a very short time. We are very thankful and wanted to let BWP know how excellent their staff are!

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and thank you for the five star review. We appreciate all your very kind comments about Nadia, and the rest of the staff! I think they are all fabulous too. We're glad you had a wonderful Novato Oaks Inn hotel experience and we look forward to the pleasure of serving you again soon.

"Pleasantly impressed!"

4
09/07/2016

We booked our one night stay last minute. Staff is friendly. Rooms and surrounding areas are clean. 2 queen bedrooms have plenty of space and a nice little deck. Free wifi, plenty of channels, nice basic pool with a "bonus" deck area of comfortable outdoor furniture, ping pong table, fire pit and bbqs. I wouldn't hesitate to bring my family again.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for staying with us and thanks for the wonderful 4 Star review. I'm thrilled to hear that you and your family had a fabulous Novato Oaks Inn experience. All of your lovely comments are most appreciated, we're delighted to hear that you were impressed! We'll look forward to the luxury of serving you again soon...

"wedding weekend"

5
09/07/2016

Our daughter's wedding was July 3. Our party had reserved at least 35 rooms. The hotel was clean and inviting. The staff was friendly, incredibly helpful and personable. I brought "hotel bags" to be handed out and the front staff was accomodating. Our rooms were ready even early ( which met our needs for the festivities). The breakfast was fine and we were given a room to host our guests in. We couldn't ask for anything more. Wonderful service!

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Congratulations and thanks for staying with us! We appreciate the 5 Star review and we're glad we were able to play a small role in your special celebration. We look forward to seeing you again soon...

"Almost perfect"

4
08/07/2016

This is a very nicely appointed and well located place to stay. The desk and staff and the management are everything one could wish. The rooms are comfortable, clean and gracious. It's quiet and has a nice view out on the hill behind it. Not exactly a bargain price, but fair value. All this place needs is a better breakfast. The food is below its other standards -- and the mechanics of using the breakfast buffet are challenging to say the least. Most likely, we will continue to stay at the Novato Oaks for all the "pluses". The breakfast "minus" does not quite chase us away.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and for the kind comments, much appreciated. Glad to hear that you had a wonderful experience at Novato Oaks Inn. We hope to see you again soon!

"Best Best Western Plus in which we've ever stayed"

5
07/07/2016

This was like a spa getaway experience. We stayed two nights and really didn't want to leave. Unexpected highlights included: - Beautiful golden California hill outside our guest room window - Western scrub-jays foraging on the hill each morning - Starbuck Verona and Decaf Verona just the way we like it - Heated outdoor pool big enough to actually swim in even though a young family of 5 was enjoying it also - Great business center - Real spinner bike in fitness center - Lobby suitable for conversations with guests - Although spendy for a BW+, it was a real bargain for Marin County CA

"Our Spa Retreat On The Road"

5
06/07/2016

This is our first stay and we'll return every year as we make our western loop road trip and we'll plan to stay two nights. 10 reasons why we feel refreshed and love this place. 10. Crown moulding in the rooms. 9. Really interesting art in the room and in the common areas 8. A TV that allowed me to plug in my Surface via HDMI cable 7. An in-room recycling bucket 6. A fine breakfast with two waffle makers and these little quiche cups that were wonderful. 5. A great fitness room with a real spinning bike and a multi-function resistence machine that even I could understand. 4. A great hot tub. 3. A pool you can actually swim in: two different directions. 2. Our west facing room looked out on a wooded California golden hill. Beautiful. Quiet. No one there except for two beautiful jays we haven't identified. 1. Walker: All the employees have been great, but Walker really impressed us. He fills the roll of general maintenance guy and utility infielder. He was everywhere our first night. In the parking lot, the lobby, the pool area. He was always doing his job and always looking to be helpful. Always looking for guests with questions. Deserves employee of the week/month/year and a bonus. Here's a helpful hint. I hope you'll reward me with a helpful vote on the review. Ask for a west facing room. You'll face away from the 101 and toward the beautiful golden hill and maybe a pair of jays you've never seen before.

"Another pleasant experience"

5
01/07/2016

You arrive to friendly, informative staff and freshly baked cookies. Room nicely furnished and clean. Room provided basic convenience appliances. Restaurant short walk next door. Little to no freeway noise. Inviting pool w/spa. Enjoyed our stay.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for your wonderful review. We truly appreciate you writing about the many points of distinction that provide our guests with an unforgettable destination experience. We hope to see you again soon!

"Very Nice"

4
29/06/2016

We found the hotel very clean and nicely decorated. The lobby was well appointed. Our room was a very nice size with a private balcony. The hotel was clean with a great staff and good customer service. We used the pool and it was very well kept up men working on keeping it clean and in good order. The free breakfast was better than you get at many places. My sister lives in Novato so we for sure would stay again.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you so much for sharing your review of our beautiful property. We are very happy to read you enjoyed your stay with us! We are looking forward to welcoming you back hopefully soon!

"Great spot, good value"

4
28/06/2016

We stayed here during our last trip to visit family in Novato. We loved having use of the pool. The rooms are a decent size, and clean. Breakfast is included (from what I remember), and it has some good variety. We are returning this upcoming August, so obviously a good experience overall.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
We appreciate your wonderful comments about our hotel. Looking forward to welcoming you back in August!

"ok for business"

3
27/06/2016

the free breakfast should not be used as a selling point by the hotel. the food quality was very cheap. for being right off of Hwy 101, it was incredibly quiet. the bed was comfortable I had a view of the hillside and heard birds tweeting in the morning. the restaurant across the parking lot was pretty good.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and thank you for taking the time to share your kind words as well as your feedback for improvement. We appreciate your comments and hope to have the opportunity of serving you again.

"Nice Stay Overall"

4
24/06/2016

This hotel is a classy looking place just off the freeway between Petaluma and San Raphael. A BK and a restaurant are within walking distance, not much else. It's kind of an in-between sort of location. Plenty of parking and lots of inviting commons areas, including a great pool and business center. The staff was very friendly and helpful, and did a fine job of fulfilling our reservation requests. We stayed in an executive suite on the 3rd floor near the back of the property with a hillside view - Tranquil and roomy, with a mini-fridge & excellent complimentary wifi. The hallway, however, was very warm and smelled kind of like exhaust fumes. As comfortable as our room was, we found it difficult to keep the air fresh without turning on the AC, which in turn made it difficult to sleep. Can't comment on breakfast because we had to bug out early.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and thank you for all the wonderful comments. I'm glad to hear that you and your friends enjoyed your time at the Novato Oaks Inn hotel and we certainly look forward to welcoming you back in the very near future.

"Excellent choice for families"

4
24/06/2016

Chose Best Western Plus, mainly because of price and location. 6 people in my party. Needed more than one room, but could not afford to pay San Francisco prices. Family suite 2 bedbrooms, 3 beds, 2 bathroom was perfect. Only 30 minutes from Fisherman's Warf, just north of the golden gate. Got up, had continental breakfast, drove to Muir Woods, and Sausalito. Hotel is nicely decorated, beds comfortable.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and thank you for the superb four star review. We're glad you had a fabulous Novato Oaks Inn hotel experience and all of your wonderful comments are most appreciated. We look forward to the luxury of serving you again very soon.

"Great!"

5
23/06/2016

I always have a lovely stay at this hotel. Everyone is helpful and friendly and the location is wonderful!!!!! When I lived in Marin, I always had my guests stay at this hotel. Everyone should try it. You are in the center of Marin and access is easy to wherever you want to be. Try it!

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for staying with us and things for the five star review. We appreciate the very kind words and we're glad to hear that you have recommended our hotel time and time again. That's our finest compliment! We look forward to the pleasure of seeing you again soon.

"Best place to stay in Novato"

5
21/06/2016

fantastic facilities and staff. laundry, free wifi, pool, hottub, restaurant/bar, pingpong table, room service. clean bathroom. wonderful experience. CheckIn staff friendly, informative, helpful. Quiet rooms; private corridor with key access only for those staying on the hall; kid-friendly!

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and thank you for the five star review. We appreciate the kind words and high praises and we are thrilled that you had a fabulous Novato Oaks Inn hotel experience. We look forward to the privilege of serving you again soon.

"Great Weekend Spot"

4
20/06/2016

Stopped into this Best Western Plus for a weekend getaway and a wedding in the area. The amenities are great, fitness room and pool were spot on. The view is okay, part of it is a parking lot for the King Deluxe room we had with whirlpool. The room service was a nice addition from the restaurant which shares the same lot, great happy hour and they'll even deliver beer and wine. We were probably one of the younger couples there. There isn't a lot to do in Novato itself but it has good proximity to wine country. The staff was great and helpful. Will come back sometime.

"Friendly, Clean, Quiet, and Great Breakfast"

5
17/06/2016

On our recent trip to the SF area, we stayed at another Best Western, at another hotel chain, and a B & B. Novato Oaks Inn was our favorite. It is clean, updated, and has large rooms which have mini-frigs. Our room had a large sink/vanity outside of the bathroom, which is nice when two people are trying to get ready in the morning. We got in late at night and a desk clerk (Nadia) rounded up a few snacks for us, so we didn't have to drive around looking for some place to eat. What a nice greeting. Our AC unit was noisy and they had a maintenance person there within 20 minutes to look at it. Breakfast was excellent and the man who worked there was helpful and friendly. As a matter of fact, everyone we came in contact with while we were there was professional, friendly, and made us feel welcome. They had some business meetings going during our stay and I could see why--it was a pleasant place. I would certainly chose to stay here again in the future.

"Clean, friendly"

4
15/06/2016

I recommend this hotel. We were there for 2 nights and enjoyed it. It was clean and the staff is friendly. It's central location was great for our meeting that we were attending at the Pride Institute.

"Best Western Novato"

3
12/06/2016

So, the photos of the rooms on the website def. look a lot better then the room does. The hotel is in a close location just off of the highway. The hotel was nice. Nothing super fancy. There is a continental breakfast included.

"Third Stay June 2016"

5
10/06/2016

Stayed for a week; 1st room assigned had a cigarette smell to it, although Best Western has no smoking rooms. The smoke could have been sucked in from the corridor draft or someone broke the rules. I brought up my displeasure and Sharon, at the front desk, made an immediate change. My next assigned room was clean and comfortable. I gave an overall grade of excellent due to the helpful and professional staff I experienced. Kathy, Sharon, Judy and Lynda were very helpful in everything I asked, they were professional and delivered with a smile. Kathy always had a chipper good morning when I passed the desk on my way to breakfast. Judy and Lynda helped extend my stay. I have owned a restaurant so I am very aware of the business employees where I visit and maybe observe more than the average person. I'm critical but also fair and consistent. The do have a microwave in the breakfast area, but I recommend one in the rooms. I also recommend a maintenance sheet where the guest can leave notes on things that need fixing like a very slow draining sink. The hotel can't know everything. A little on the expensive side relative to my stays in Washington State, but I can't compare similar places to stay here locally. Good location; off and on the major highway 101....about an 55 min to hour to Oakland airport. A........ grade for Desk Staff A ........ grade for Room A......... grade for Breakfast A .........grade for Professional Attitude

"Great place to stay!!!"

4
08/06/2016

Nice and clean hotel with friendly employees that went out of their way to make you feel at home. Great location with easy freeway access. Close to restaurants, shopping and other activities. We stayed for 4 weeks on a business trip and would highly recommend this particular hotel.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
What a nice review. Very happy to know that you enjoyed your stay and are willing to recommend us. Thank you for sharing your comments with us. We look forward to your next visit.

"Very Impressed"

5
07/06/2016

This was my first stay at a Best Western and I was very impressed. The hotel had a pleasing decor and the staff was outstanding. The room was larger than most, with a nice desk area, and the beds were so comfortable! The breakfast was abundant with choices, and everything tasted great! The staff at the front desk were welcoming and helpful; the room was kept fresh and clean; the breakfast area was kept replenished and clean. I was there 12 days and it was perfect throughout the stay. I've stayed at over 5 various hotels this year and although some would be considered higher-end, this one was by far the best as far as service and quality.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
What a great 5 star review; thank you! We are thrilled to hear all the many positives, but we are most proud of your comments regarding our staff. We have a great group of people working with us and are lucky to have such wonderful employees. Thank you for calling attention to their efforts. We look forward to another visit.

"What a gem"

5
07/06/2016

I made reservations the day before we arrived due to changes in our travel schedule. We were overjoyed with our choice: close to Interstate 101 but set back far enough to avoid the noise; very friendly and helpful staff; nice decor (reminded us of a boutique hotel near DC); excellent breakfast (one of the best we experienced); nice deck off the room; great swimming pool. Excellent quality restaurant next door to the hotel (filet steaks were superb).

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Wow, what an amazing review; thank you. Your title says it all! We are very happy to know that we were able to make such a positive impression during your stay. It seems you were able to make the most of what our hotel has to offer. When you are ready for another escape we will be waiting.

"Hidden Oasis"

5
06/06/2016

This out of the way hotel is in a quiet corner of property sitting on a hill where you can see deer roaming. Property and grounds are well taken care of and the beds are "heaven". The staff are very professional and courteous to al travelers.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for the 5 star review. It is wonderful to know that you enjoyed your stay. We look forward to another opportunity to welcome you back.

"Always A Favorite"

5
30/05/2016

Just got back from a stay at Novato Oaks. Such a peaceful and comfortable spot, so close to great exploration. We wound our way over to Point Reyes one day and up to Sonoma the next. Easy trip into SF from here too. Spring for a King Executive room, balcony is a nice way to end the day on a summer day. Breakfast is adequate, includes waffles and fresh donuts. Our favorite place is out by the pool (large, with hot tub and BBQ) or up at the fire pit meeting new people. Close to home getaway or home base during travels, you can't go wrong here.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for taking the time to share your experience with us. We are happy to know that you always enjoy your time at Novato Oaks Inn. We are, indeed, a great midpoint for all of the places you wanted to go. We hope to have another opportunity to welcome you back in the future. Please come back soon

"Best Western Plus Novato Oaks Inn"

5
30/05/2016

The staff at the Best Western Plus Novato Oaks is excellent and so friendly! Every time I stay they make sure my stay is perfect for me! The rooms are nicely decorated and always clean. The front desk is always friendly and helpful if you need something they make sure it is taken care of for you! I only stay at this hotel when I am in the bay area because of the service.

"Nice place!"

5
27/05/2016

Stayed here for there nights while attending baseball games at AT&T and O.co stadiums. The staff was great, free parking and breakfast. Rooms were clean, even saw a deer on the way to the room one morning.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and thanks for the very kind comments. Glad you loved our amazing location and I'm pleased to hear that our staff was accommodating. We appreciate you taking the time to share your thoughts and we look forward to seeing you again soon...

"Great Location North of the Goldengate Bridge"

5
24/05/2016

Ok everyone,this is a great place to stay. The location is just off the 101 ,but the rooms are quiet. The rooms are clean,and modern,and set up nice. Breakfast is good and the selection is great. Parking is ample . I can go on and on but to save time go to there web site. I will stay there again, the rooms facing the highway are quiet, but the rooms facing the hill in the back are really quiet. Great staff . If you are traveling North on the 101 this is a good place to stay because you are on the North end of the morning traffic which is going the other way toward SanFrancisco. Oh eat at the Wildfox ,next door one of the better steak houses in the North BayArea.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and thank you for the five star review. We're glad you had an exceptional Novato Oaks Inn hotel experience and all of your kind words are most appreciated. We look forward to seeing you again soon.

"Very Accommodating"

5
23/05/2016

We were in town for a car shows and the staff was very accommodating for our truck and trailer. They coned off an area for us to park. We would recommend this hotel and we will be back next year for the same show.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and thank you for the five star review. Very happy to hear that you had such a good experience. We look forward to the pleasure of serving you again next year.

"Good Choice"

5
22/05/2016

Was a wonderful stay and very quite. Nice and pleasant staff and everything was very clean. Looked at reviews and drove out of our way to stay here. That was a good decision. Will certainly stay again!

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and thank you for the five star review. Very happy to hear that you had such a good experience and were well looked after by our amazing staff. We look forward to the pleasure of serving you again soon.

"Great Place to Stay at a Great Value"

5
21/05/2016

We spent 5 wonderful nights here. Novato is close to the City sights and features, as well as to other areas along the coast. The room was very comfortable, and the staff helpful and friendly. We'll definitely stay here again next time we're in town.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and thank you for your very kind comments. I'm glad you loved our absolutely amazing location and we do hope to have the pleasure of seeing you again soon.

"Close to Hwy. 101 but nicely situated in a woodsy setting"

4
18/05/2016

Hotel has very easy access to Hwy. 101, yet the hotel is situated in such a way that it blends nicely into the surrounding hillside. Plenty of parking provided. The breakfast area is spacious, with usual variety of items available. Seems like there are hiking trails nearby. It's nice that they also provide a shuttle to the Marin Airporter bus that can take you back to the SFO airport. Many nearby fine restaurants and shopping centers. When I visit Marin County again in the near future, I will definitely make this my first choice.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and thanks for sharing your very kind comments. We hope your time at the Novato Oaks Inn was wonderful and that your experience in Marin county was fabulous. We look forward to seeing you again soon.

"nice place"

4
18/05/2016

We have stayed at the Novato Oaks Inn for the last 6-7 years. Our son and family live in Novato and when we visit either we stay or put up friends and family at this very clean and efficient place. The breakfast is very good and their service is excellent.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and thanks for the kind comments. Glad you loved our breakfast and service. We look forward to seeing you again soon.

"Great for Business"

5
17/05/2016

I always stay here when traveling on business to Novato. The rooms are clean and very comfortable. Wifi is strong and reliable. Breakfast has plenty of healthy options and good coffee. After a long day at work, the preserve behind the hotel is a lovely hike. Don't miss it if you have the opportunity.

"Very Good!"

4
16/05/2016

Very Good! Very clean, quiet. Reasonable price. Very friendly & professional staff members. Wonderful location (close to Sausalito & San Francisco). Two thumbs up. I will come back to this hotel. Very Very Very Very good! Very Good! Very clean, quiet. Reasonable price. Very friendly & professional staff members. Wonderful location (close to Sausalito & San Francisco). Two thumbs up. I will come back to this hotel. Very Very Very Very good!

"I expected better"

3
16/05/2016

Nothing majorly wrong with this property, just little things like the breakfast was good one morning and not as good the 2nd. No padding on ironing board. Access was a bit tough when your carrying lots of luggage. Upload speed on internet was slow. Mattress not centered on foundation. Again nothing major but when your tossing out $200+ per night you expect the little things to be taken care of. Staff was good and the room clean.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for taking the time to write this review. We always appreciate feedback on things we could have done better. We hope to see you again when you're back in Novato!

"Outstanding hotel for the $$$"

5
10/05/2016

Great hotel, large and very well appointed, clean modern room, bath with double sink, and a great and very helpful staff. Only negative was that the restaurant would not allow me to do take-out for dinner. Parking was easy, and the hotel was well located to get to either San Rafael, plus it was a semi-easy commute to San Francisco.

"Fabulous Beds"

5
10/05/2016

We were needing a place to stay for a few nights between Petaluma, and San Rafael. The rate was good, and it looked to be a nice facility. We had great service, The bed was fabulous, the room had a balcony with a view to the east hills. And it ended up only being about 5 min south from the San Rafael Northgate shopping if you need something, and 5 min north to a grocery store and mall. Also about 15 minutes to some nice wineries.

"Great Quality for Overnight Stay"

5
09/05/2016

My wife and I stayed at the Best Western Novato Oaks for one night while wine tasting in the Sonoma Valley area. We thoroughly enjoyed our stay. Being a Premium Club member, we were afforded a room upgrade as one was available. The reception desk staff were very friendly and professional, the quality of our room was excellent, and the breakfast buffet was very nice way to start our day.

"We always choose this hotel when up here."

5
08/05/2016

The property is well maintained, the staff is so friendly/feels like family and the breakfast each morning is over the top. The BEST ! ! ! The parking area is close and they provide a drive up area where you can unload items onto a rolling cart for convenience and there is a side button on the entry to automatically open the lobby doors. Very nice place. We have relatives in Novato and always choose "The Oaks."

"Nice Nivato"

4
07/05/2016

A good hotel in a convenient location.. front of hotel has traffic noise. Good restaurant on the hotel site. Nice pool area. Very good breakfast buffet served from 6am until 10am . Helpful, friendly staff

"Nice hotel AND great for groups"

5
05/05/2016

I brought 90 people to stay here as part of a school trip to the SF area, and I could not have been happier with our experience. The manager Travis, and the front desk staff, were fantastic. As a trip leader, it can be stressful making sure that everything runs smoothly with such a large group, but Travis went above and beyond, was incredibly organized and followed through on everything we discussed. Our check-in process was streamlined and efficient, the rooms were great, our room blocks were well-placed, and the breakfast was just what we expected. I will definitely be bringing more groups here in the future!

"great experience"

5
02/05/2016

used ADA room with 93 year old mother in law. excellent service and amenities all around. already made plans to stay again at Christmas 2016. North bound entrance to 101 from hotel is a little tricky so ask at front desk

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and thank you for sharing your kind words. I'm happy to hear that our wonderful staff was helpful during your visit and that you enjoyed our amenities. Thanks again and we hope to have the pleasure of seeing you soon.

"Napa Valley Visit"

4
01/05/2016

Professional and smiley staffs at front desk, quick grab and go breakfast, plenty of selections including StarBuck coffee. Room is little dark with all lights on and curtain wide opened. Price is fair for this hospitality at this location. Will definitely stay again and recommended to friends.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and we thank you for taking the time to share your very kind comments regarding your recent visit to the Novato Oaks Inn. I'm glad you enjoyed your time with us and all of your lovely words are most appreciated. We look forward to serving you again and hope to see you soon.

"Great hotel in an expensive area"

5
24/04/2016

This is a lovely hotel in a beautiful setting. I teach here several times a year and always enjoy both the setting and the friendly staff at this hotel. They were having computer problems with the credit card system when I arrived but one of the ladies helped me check in anyway as I needed to work on my presentation for the evening. They have a nice coffee bar in the lobby and an excellent breakfast with lots of selection. On the occasions when I have to leave very early in the morning before breakfast starts, they always offer to provide me with an early breakfast.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us for the week and thank you for taking the time to share your comments. We appreciate all of the very kind words and the detailed review of your Novato Oaks Inn hotel experience. We hope your time in Novato was absolutely marvelous and we look forward to the pleasure of seeing you again the next time your travels return you.

"Nicest Best Western We've ever stayed at"

5
21/04/2016

Nicest Best Western We've ever stayed at. Lobby decor was lovely. King Room with balcony, although facing parking lot, was very nice and private with trees. Location to Dominican University was excellent. Location to Marin County sights was excellent. Also not a bad drive to San Francisco or to the wine country. Staff was friendly and helpful. Breakfast was good. Coffee was excellent. Rooms were clean, very roomy and beds were comfortable. Great value for the price. We enjoyed our stay and would stay again.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and thank you very much for the five star review. We're so happy that you enjoyed our amazing location and that you were also well cared for by our fabulous team of fine men and women who are passionate about taking care of our guests. We hope to have the pleasure of serving you again the next time your travels return you to Novato and we hope to see you soon.

"Love the Novato Oaks Inn!"

5
20/04/2016

We have stayed here many times, and it is consistently excellent. Delicious breakfast, considerate staff, terrific bed, and there is always lemon or cucumber infused ice water to fill my water bottle. We always recommend this hotel for people staying in Novato.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and thanks for the very kind comments. I'm glad you loved our breakfast and amenities and I really appreciate recommendations! Glad you had a wonderful Novato Oaks Inn hotel experience and we hope to have the pleasure of seeing you again soon.

"Great Stay"

5
19/04/2016

Beautiful hotel! We stayed in a room with 2 double beds which had plenty of room. It had a fridge, microwave and a Keurig. I was very impressed with breakfast, which had: quiche, waffles, burritos, oatmeal with all of the fixings, juice, bagels, pastries, cereal, hard boiled eggs. yogurt, fruit, coffee, tea, hot chocolate and water.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and we thank you for taking the time to share your very kind comments regarding your recent visit to the Novato Oaks Inn hotel. I'm glad you enjoyed your time with us and all of your lovely words are most appreciated. We look forward to serving you again and hope to see you soon.

"Much Better than the Typical Best Western"

5
18/04/2016

Great stay in the Best Western Plus. Comfortable bed, well furnished room, and quiet. I would highly recommend this hotel near to the 101 but still secluded. Well deserved very positive reviews. Good restaurants in the area and okay breakfast.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and thank you for the five star review. So happy to hear that you had a wonderful Novato Oaks Inn hotel experience. We appreciate your kind words and look forward to the pleasure of serving you again soon.

"The Best-Western Best Western in the Bay Area"

5
18/04/2016

I've been staying at this particular BW since 2006, one and off through out the year for all of my work and pleasure at Sonoma Raceway. It's big, clean, has a great restaurant across the parking lot, the race track is literally 15 minutes away, and SF is about an hour away. The GGB is 30 minutes north. If you needed a place that was half way to the City and Wine Country, this is the place.

"Great Hotel"

5
18/04/2016

Love staying here on business trips. Great breakfast, hotel is clean, rooms are nice, staff is friendly, Wildfire restaurant is great, gym is great, pool is great and the poolside fire pit is really nice at night.

"Novato Paradise"

5
13/04/2016

The Novato Best Western is located off the main freeway where is it close enough to have accessibility, but not too close to create high road noise in the rooms. The beds in this hotel are simply outstanding, and you can be assured of a restful nights sleep. After that sleep you will be greeted by an excellent breakfast selection and courteous service from the hotel staff. A great place to stay.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and thank you for all the wonderful comments. I'm glad to hear that you enjoyed your time at the Novato Oaks Inn hotel and we certainly look forward to welcoming you back in the very near future.

"Very nice and clean but a little noisy"

4
11/04/2016

We were very impressed with this hotel for everything except noise level. It is immaculately clean, the front desk staff is friendly, and everything seemed to be just fine until we got to our room. Apparently the children in the room above us needed to work off some energy, but the noise coming through the ceiling from their running back and forth was quite dramatic. Then some people checked into the room next door and the sound coming through the walls was so audible we could have taken dictation and never missed a word. Apparently when this hotel was built they forgot to add sound deadening in the walls, ceilings, and floors. Otherwise it was great.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and thank you for taking the time to share your comments. We do appreciate the feedback and I apologize for the noise, however, I hope that the rest of your time in Novato was a wonderful experience and that the rest of your trip was comfortable, satisfying and memorable.

"Great place to stay"

5
05/04/2016

We were looking to stay somewhere in the area and I found this deal on Groupon for 2 nights. It was a great price, the hotel was very nice with clean rooms and one of the best continental breakfasts we've had. Hot tub and pool were very nice along with a cool firepit to sit by and pingpong table!

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and thank you for the superb five star review. We're glad you had a fabulous Novato Oaks Inn hotel experience and all of your wonderful comments are most appreciated. We look forward to the luxury of serving you again very soon.

"Comfortable"

4
04/04/2016

This hotel was clean, the staff was accomadating, and the bed was very comfortable. The restaurant connected was a little pricey, but the hotel is not too far from a mall where many different options are available for food. 10 minutes or so from the Golden Gate bridge

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and thank you for the four star review. We appreciate the kind words and high praises. We look forward to the privilege of serving you again soon.

"Alwways excellent"

5
01/04/2016

We feel this is an unparalleled Best Western Plus for comfort, convenience, amenities and level of personal service, and this is our #1 choice when we visit the SF Bay Area in general and Marin County specifically.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and thank you for the five star review. We appreciate the kind comments and we're happy to hear that we are your place to stay when visiting Marin county. We look forward to the luxury of serving you again soon.

"Traveling and Training Alone"

5
30/03/2016

Wonderful place to stay if your traveling alone for a conference or training. I attended Marin Humane Society Training and had to attend training alone. No one else from my department could go. I felt very safe and well cared for while staying at this Best Western.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and thanks for sharing your very kind comments. Glad to hear that our fabulous staff made sure you were well cared for during your visit to Novato. We look forward to serving you again the next time you return to the area, thanks again.

"Wonderful place to stay!"

5
29/03/2016

I enjoyed this hotel 12 years ago when visiting the SFO area and was pleased it was available for our stay this time as well! It is wonderfully located between the Redwood forests, beach areas, the city and Napa Valley. I felt very comfortable, safe and was pleased with the staff and the ammenities. I will DEFINITELY stay here when visitiing the San Francisco area in the future!

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and thank you for the five star review. Your kind words are most appreciated and I'm very glad that you had a fantastic Novato Oaks Inn hotel experience. Yes, we are so lucky to live in such a beautiful area. We look forward to welcoming you back on your next visit to Novato. Hope to see you again soon.

"Very, very nice!"

5
26/03/2016

This place was so nice! We really had never stayed at a Best Western that was this nice. The staff, especially Judy at the front desk, was VERY helpful and the room was amazing! We were kinda sad that our stay was so short! Will definitely stay here again when going into the city!

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and thank you for the five star review. All of your kind comments are most appreciated and I'm glad your Novato Oaks hotel experience was so nice. We're very lucky to be in such an amazing location being so close to the city. Thanks for staying with us for four days and thank you for the five star review.

"I'm rating this as poor because of my experience at check in"

2
23/03/2016

The hotel, in general, is a nice hotel but I am extremely upset at what happened to me at check in. I was there for a memorial service, with reservations for over a month. At check in, I was informed that an earlier employee had let someone check into my room with no connection to my reservation. She had a totally different name but they gave my room to her and there were no more available rooms. They were calling around to other hotels and were actually going to make us go to another hotel when someone apparently canceled and we were given a room. They actually said we were "lucky" that something became available. As if we weren't under enough stress already. I have stayed in hundreds of hotels and have never had this happen. I'm still questioning how someone can check into a room with a different ID, address, phone number and credit card than that with which the reservation was made. Extremely stressful and made us late for that evening's service.

"Celebration of Life"

5
22/03/2016

Was in town for my husband's Celebration of Life, the venue recommended this and there were a total of 7 rooms rented. Everyone enjoyed their stay, the location was perfect - would highly recommend stay here.

"Best choice"

5
14/03/2016

While visiting family we have stayed at other places but found Best Western Plus to be the best and most comfortable. Everyone is so happy and helpful. We'll be back again very soon. The location is perfect for our needs.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and thanks for sharing your very kind comments. Glad you enjoyed our amazing location and I'm happy to hear that our fabulous staff made sure you were well cared for during your visit. We look forward to serving you again the next time you return to Novato, thanks again.

"A little disappointed"

3
12/03/2016

I had read all of the terrific reviews before I booked this room. I was a little let down when I got there. Check in was weird, it was almost as though I had walked in on the middle of something. When I was bringing my suitcase in after check in, the girls opened the door automatically for me and the door pushed me off of the step, the door opens out. OK, accidents happen and they were trying to be nice. My room faced the back of the property. My view were some weeds and a chain link fence for the pool. The room itself was OK. Clean, small, but comfortable. The bed was OK. Breakfast was OK.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us although I'm sorry to hear that your visit did not exceed expectations. We do appreciate our guests taking the time to comment and we hope that all of your future accommodations are comfortable and satisfying. Happy trails and safe travels.

"friendly and clean"

5
10/03/2016

friendly and clean. comfortable. easy to get to. staff is excellent and nice. we got in late due to plane delays and front desk allowed us to leave our car in the short term parking since we were leaving for the business course early the next morning. location was convenient to Pride Institute. it was quite. didn't get to use the pool due to all the rain. nearby restaurant was nice but didn't have chance to try it. highly recommend to stay there.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and thank you for the five star review. We're glad your first visit to Novato Oaks Inn was a fabulous experience and all of your kind words are very much appreciated. We look forward to the pleasure of seeing you again when your travels return you to Novato.

"Best Hotel Experience"

5
08/03/2016

We were extremely impressed with this hotel. We were there for a week and not once did we experience a staff member who was not friendly and helpful. Always greeted us with a smile and a hello. The hotel was very clean and a nice breakfast with many choices. We have family living in Novato and we are so happy to have found a place to stay that meets our standards and gives us opportunity to be with our family and not underfoot. Keep up the good work!

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and thanks for sharing your very kind comments. Glad you enjoyed our amazing location and I'm happy to hear that our fabulous staff made sure you were well cared for during your visit to Novato Oaks. We look forward to serving you again the next time you return to Novato, thanks again.

"Felt like home"

5
07/03/2016

I was very impressed with the decor and the overall experience. The rooms felt like a luxury home and were very cozy, which I find unusual for most hotels. I loved the balcony with the beautiful lush views. I look forward to booking again soon I hope!

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and thank you for taking the time to share your kind words. I'm glad the Novato Oaks served as your home away from home and we look forward to the pleasure of seeing you again soon

"Up on a hill, close to Highway 101, quiet"

4
01/03/2016

Always a nice hotel. Friendly staff, clean rooms, very nice breakfast with many choices, affordable. While it is close to H101, the room is quiet. Bed very comfortable. Our first floor room even had a nice patio with chairs. Coffee maker is a Keurig, coffee too. They have Starbucks coffee always available.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and thanks for your very kind comments during your recent visit to the Novato Oaks Inn hotel. I'm glad you had a comfortable and satisfying experience and we look forward to the pleasure of serving you again soon.

"Beyond Expections"

5
29/02/2016

I truly enjoyed my time spent at Best Western, the pictures didn't do the hotel justice. The staff was very inviting and accommodating. The room was very clean and smelled fresh. The bed was beyond comfortable, like sleeping on a cloud. The bathroom was super clean and the shower's water pressure was perfect. Overall, the best hotel experience I have had.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and thank you for the five star review. Your kind comments are very much appreciated and we're glad you had such an amazing experience. We look forward to the luxury of serving you again soon.

"Nice relaxing place"

5
28/02/2016

We really enjoyed our stay at Novato Oaks Inn! A very pleasant atmosphere, nice hot tub and great breakfast choices.The staff were very nice and professional. They did everything they could to make sure our stay was a very good one.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and thanks for taking the time to share your kind comments. I'm glad that you had a nice visit to the area and we hope to have the pleasure of serving you again soon.

"Comfy & convenient en route to Napa Valley"

4
26/02/2016

Our flight was late into SFO and we were headed to Napa Valley. This was a very comfortable and convenient place to stay along Highway 101 on the way to Napa Valley. We took advantage of the restaurant Happy Hour and had a great dinner. Rooms were attractive and the bed was comfy. Breakast provided lots of healthy & tasty options. Easy & enjoyable stay.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and thank you for the four star review. We appreciate the kind comments and we're happy to hear that we are your place to stay when traveling to the Napa Valley. We look forward to the luxury of serving you again soon.

"Best Western Navato"

4
22/02/2016

This was a great hotel with a great staff. The batteries on the television remote were bad, which made it hard to turn the television on and off and change the channels, but that was the only drawback.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and thank you very much for the four star review. I'm so glad your Novato Oaks Inn hotel experience was great. We look forward to the pleasure of serving you again soon. Thanks again! (P.S. We'll be sure to get those batteries changed!)

"Good night sleep in Novato"

5
21/02/2016

Was pleasantly surprised by the quality of this Best Western in Novato. Clean room, easy check-in/out, nice staff. Will check-out fitness room next time. May recommend this as an option for budget conscious Sonoma visitors - it's further away (another 30-40 min to the first winery) but should be considered.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for taking the time to share your very lovely comments. I'm glad to hear that you enjoyed the Novato Oaks Inn hotel and that your time in Novato was fabulous. We will be looking forward to welcoming you back the next time your adventure returns you to our beautiful city and we hope to see you again soon.

"Excellent choice"

5
20/02/2016

Only stayed one night but was very satisfied with hotel. Very clean and good location for visiting wine country and San Francisco. Excellent presentation of complimentary breakfast. Would definitely recommend this hotel.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and thank you for the five star review. I'm glad that you had a very satisfying and comfortable stay while in Novato and we hope to have the pleasure of serving you again soon.

"Great stay"

5
19/02/2016

Meets/exceeds high expectations every time I stay at this hotel. The restaurant next door has great food and a great bar with friendly local folks. I've stayed at this hotel many times and will continue to do so in the future.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and thank you for the five star review. Your kind comments are very much appreciated and we're glad to be your home away from home when staying in Novato. We look forward to the luxury of serving you again soon.

"Good Location and Accommodations"

4
18/02/2016

We stayed several nights at BW+ Novato Oaks for our recent visit to the Bay Area. Location is nice with very easy access to hwy. 101; unfortunately, this meant there was a bit of road noise in our street-facing balcony room. Aside from the road noise, we didn't hear anything from neighboring rooms (unsure if they were occupied). The balcony looked out onto trees and was quite lovely. The hotel itself is broken up into several different buildings, and I think building 1 (where our room was) may be the oldest. The hallways leading to our room—and the room itself, unfortunately—smelled rather musty upon each initial entry. Even so, everything was tidy and it's easy to see that the proprietors have taken great care in updating furnishings and decor so it appeals to contemporary sensibilities. Moreover, the room featured plenty of charging ports/plug-ins, which is convenient and surprisingly lacking in many mid-range hotels. I wish there was a rating between Average and Very Good, because I think that's where this hotel would fall. Friendly staff, nice breakfast spread, comfortable accommodations and convenient location make it a solid choice, especially if you can get a deal on a travel site. Still, I think we would thoroughly explore other options before staying here again.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and thank you for the 4 Star review. We appreciate the kind comments, glad you had a comfortable and satisfying Novato Oaks Inn experience. We hope to see you again soon...

"Excellent hotel and great area to have a vacation!"

5
17/02/2016

This hotel was really beautifully clean, the employees were both friendly and helpful. We found the bed to be incredibly comfortable and it had plenty of pillows, which I love.The in room Keurig was an added bonus! There are numerous restaurants and grocery stores very conveniently located near the hotel also.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for staying with us and thank you for the very kind words. Glad to hear that your experience at the hotel was comfortable and satisfying. We're happy that you also enjoyed our luxuriously comfy beds. Thanks again for the lovely comments and we hope to serve you again the next time your travels return you to California and to our beautiful city.

"The best value for your dollar!"

5
17/02/2016

This hotel was beautiful! The staff was kind and attentive. Each room had a terrace with a table and chairs. The breakfast buffet (included) was fresh and tasty. I would have loved to spend a week there! There is also a beautiful walking trail behind the building I highly recommend!

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and thank you for the five star review I'm glad you were able to take advantage of our amazing location and that your time at the Novato Oaks Inn hotel was a wonderful experience. We appreciate all of your kind words and look forward to seeing you again soon.

"Great all around Hotel"

5
16/02/2016

The Novado Oaks Inn Best Western provides a great value and has top notch staff to support what I consider a beautifully perfect stay. Clean, neat and continental breakfast like none other. the staff go far out of their way to ensure a pleasant stay. Parking is easy and close to rooms. My kids really enjoyed the Deer that graze just feet from the hotel.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and thank you for the five star review. All of your very kind and thoughtful words are most appreciated and we're glad that you enjoyed your time in Novato. We look forward to the luxury of serving you again soon and hope to see you the next time your travels return you to the area.

"Good place to stay"

5
16/02/2016

We wanted a place to stay on the way to Sonoma. The front desk staff was friendly. The room was clean and comfortable and very quiet. No a/c cutting on and off. There was a continental breakfast. I felt like they went the extra step by adding lots of choices. Everything from an oatmeal topping bar to make your own waffles. There was an outdoor pool, that we did not use, but looked nice. Next to a restaurant, the Foxfire, which I would also recommend. And a Burger King, if that is your need too.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for staying with us and thank you for the five star review. I'm glad that you had a very satisfying and comfortable stay while in Novato and we hope to have the pleasure of serving you again soon.

"Last Minute"

5
12/02/2016

Pleasantly surprised at being able to book a room so last minute. I was on the 3rd level with a balcony that looked over the hills and I could see some of the Bay. Due to the circumstances of my stay, i was relieved to be in such a nice place. Staff was great. Definitely recommend.

"Don't stay here if you want a good nights sleep"

2
11/02/2016

We stayed here with some friends and no one slept very well. We got a "family suite" which would have been great for our family except they gave us the loudest room in the hotel. We were up all night, it sounded like someone was playing music or a very loud TV in our room. Beds were blown out and the room felt a little dirty. I would never stay here again.

"Terrific Accommodations, Friendly Staff"

5
09/02/2016

Novato Oaks is a regular destination when visiting San Francisco and Marin County. I've been staying there on travel and business for over ten years, and the experience is always delightful. The rooms and amenities are first rate, and the staff is always friendly and helpful. The free breakfast is a perk; it's not gourmet food but it's filling. Easy freeway access, and a fabulous restaurant across the parking lot.

"Amazing place for a hotel"

5
05/02/2016

My best friend and I went to the Wildfox for dinner and decided to stay at this hotel that evening. What a pleasant surprise when we checked in. The staff were sooo friendly and courteous. The room was large and the amenities were nice. The lobby is very airy. The breakfast was really quite good. They even had a hot egg dish along with bagels, etc. The coffee was quite good too.

"Nice and Close"

4
01/02/2016

We gave baby shower this past weekend in Novato at Wildfox restaurant. We are not from the area and needed a place to stay that was near by. Novato Oaks was within walking distance to the restaurant and made it so easy and convenient. We used the conference room to do our flower arranging and that was a real bonus! We will stay here again after the baby arrives.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you so much for the compliments in your review and congratulations on the baby! We are glad to hear that you really enjoyed your visit as well as your experience. We certainly look forward to welcoming you again soon.

"Beautiful Hotel, reasonable price in expensive area"

5
30/01/2016

This is the first time I have taught in Novato so I had to find a suitable lodging. Though I often stay in Best Western, the quality is sometimes variable, but this one was so outstandingly good that I feel the need to give them the positive review they have earned. For the bay area, the price on the hotel was on the lower side, yet the hotel is of excellent quality. I was especially impressed that the desk staff told me they were starting breakfast at 4:00am for certain guests that were leaving early. Though my wife and I only took a banana and and apple on our way out, I was very impressed with the accommodation they were making. The room was lovely, the Keurig machine in the room was a very nice touch for a coffee lover like me, and the pillows were very comfy. I can honestly say this is the nicest Best Western I have stayed at ever. The only other thing I could have wished for is a plug-in for my Chevy Volt.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for taking the time to write a review. We are delighted to read about your stay. It sounds like you thoroughly enjoyed the hotel and its location. We are glad tho hear that you were impressed with our Front Desk staff and we will work on that plug in for you. :) We can't wait to see you again.

"Nice hotel"

5
25/01/2016

Nice hotel, staff and accommodations! Loved that there was a restaurant attached for cocktails. The continental breakfast was a nice bonus. The bed was comfortable, the room was spacious and the patio was a plus.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for taking the time to write a review. We appreciate all of your compliments and can't wait until your future travels lead you back to Novato.

"Best of the Best Western Inns"

5
24/01/2016

The service, food, quality of rooms, location are excellent. I have selected this accommodation over all the others in the area. I have regular need for a room because of a business interest in the area. Before using the Best Western Novato Oaks Inn, I was directed to other accommodations in the area. They do not compare.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for taking the time to submit a review about your stay. We truly appreciate all of your compliments of our hotel. We are delighted to hear that you had a wonderful experience and we can't wait to welcome you again.

"A consistently excellent experience"

5
23/01/2016

This Best Western Plus property is excellent -- well managed, comfortable, wonderful employees, great breakfast, convenient to freeway without the noise (nestled against the hillside), lovely pool and relaxation area, and even has a reading nook with a small library. Adjacent to the hotel there is a very nice restaurant with good food and vibrant bar area. This is a definite PLUS hotel and we feel should even be rated a notch higher.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for the great review! We love to hear when our guests can fully enjoy all that we have to offer. We will you see you soon, I'm sure!

"Family Vacation"

5
03/01/2016

We stayed at the Best Western Novato Oaks over the holidays while visiting family. The service and quality were exceptional for the price. We reserved two rooms by phone and the staff person I spoke with made sure they connected and were the rooms we wanted. This is a great hotel for families but is one I'd also stay in for business or traveling as a couple. The hotel was quiet even on New Year's Eve. Breakfast had enough variety to meet all our needs. The highlight was asking for hiking ideas and they front desk had a stack of hiking books for us to look through and photocopied a page for us to take with us. Higher end hotels often can't provide that level of service.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for sharing your experience with us. So happy to read that you enjoyed the location and our staff. We can't wait to impress you the next time you are in Novato.

"Novato Stay"

5
02/01/2016

The hotel had more character because of the designer of the facility, Frank Lloyd Wright. It was tucked away just off the freeway but very clean hotel. The breakfast could use some additional options but it was free with our stay.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for writing this rave review! Cleanliness and genuine hospitality are our top priorities so I am thrilled to hear you enjoyed it. Although our building was not designed by Frank Lloyd Wright, I do hope you got the chance to see the Marin Civic Center, which was designed by him. I hope you can visit us again soon.

"Nice Stay"

4
29/12/2015

The Novato Oaks is a nice comfortable hotel. We were coming back after moving from the area and I wanted to stay close to the highway for easy access. The hotel is clean, staff is helpful and I always like Wildfox the restaurant on the property. Would recommend if you need to come to Novato.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for the great review! We strive to offer the best service possible, so I'm very happy that our staff was helpful. Thank you for the recommendation!

"Great stop"

5
27/12/2015

Flight from Dallas to San Francisco early in the morning and a nice day with a friend. Driving North to Napa (long day & very tired) & this was a great stop : good restaurant next door, beds are comfortable, staff is very nice. All around... very comfortable. Daughter (5yo) got to pick a gift from a basket. Breakfast in a.m. was tasty. Hit the spot in the tummy & the pocket book (free). They could use more tables. It was so full we had to eat in our room. Automatic double doors at front entrance were nice especially with loaded arms.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for your stellar review of all aspects of the property! It sounds like you and the family had a great time here, and I'm glad we could offer you more than a roof over your head. Your remarks regarding our breakfast is much appreciated. We hope to see you soon!

"Always Our Choice"

5
22/12/2015

We have family in the area and we always stay at the Novato Oaks Inn when we visit. The staff is friendly and the rooms are clean. Complimentary breakfast has nice choices and there is always coffee for guests in the lobby. The real plus to it all is the adjoining restaurant Wild Fox. Food is very good and the bar/lounge is small but cozy. One can also eat outside in the patio where there is a fireplace for chilly evenings.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Wow! I'm so excited to see that you enjoyed your stay with us! We look forward to welcoming you back to Novato Oaks Inn the next time you're in Novato!

"Convenient & Comfy"

4
22/12/2015

My husband and I have stayed here several times and always enjoy it. The rooms are spacious, beds are comfortable, the staff is friendly and efficient. Love that there is a hot tub & pool. Breakfast is pretty good and there is always coffee & tea available in the lobby. Easy on and off the 101 & 20 minutes or so to San Francisco depending on which part of the city you are going to. My only complaint is the inconsistent temperature of the room. It's hard to maintain this so it's either too hot or too cold and the air-conditioning blows on the person closest to the A/C. Other than that it's a really great great place to stay and the Wildfox restaurant next door is delish. You can get room service but they tack on an extra fee for delivery plus gratuity.

"Very friendly and clean"

5
21/12/2015

Staff was great with helping surprise my husband with his b-day card and cake being in the room before us. They also gave us a free bottle of wine and chocolates. The jetted bathtub was awesome and loved having the room we did because we didn't share walls with anyone

"Best of the Best Westerns"

5
18/12/2015

This Best western is my favorite and stands out in this chain of hotels...location wise and overall quality is exceptional. Fair prices also...the Wildfox is a great restaurant right next door. I stay here often and will be back!

"Conventiently located, comfortable, and good service"

4
15/12/2015

The staff was very hospitable. The room was clean and comfortable. The restaurant next door (associated with the hotel) was delicious, but beware if you order room service -- there is a $5 service fee PLUS a 20% gratuity automatically added to the bill! I was glad they had a hot tub. The fire ring and ping pong table on the patio were an added bonus. Also, for some reason LARGE buck deer like to walk around in the back yard -- that was interesting. Breakfast was tasty (including the fresh donuts made locally), but the balcony where breakfast was served was always hot. They advertised complimentary toiletries on cards in the room, but then I was charged $4 for dental floss. Go figure.

"Decent room"

4
12/12/2015

Room met expectations. Night check in person could have better interpersonal skills. Location easy to access. Plenty of towels in room. Breakfast was good. The following is just to meet the 200 character linit.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for the feedback. It's great to know that we met your expectations. We can't wait to have you in again. See you soon!

"Like being at home - comfy and cozy"

5
23/11/2015

Our stay was only two days and we were literally a stone's throw from our own house; but it was like being on vacation. Great staff! Great restaurant. Just a great stay! Beds are super comfy - beautiful spa and amenities. Good breakfast and the room service was quick!

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Oh my, so many compliments! Thanks for letting us know how your stay at Novato Oaks Inn and your meal from WildFox went. We can't wait to welcome you back again soon!

"Love novato oaks"

5
20/11/2015

awesome, my kids beg me to take them there. They love the pool and ping pong table, also great continental breakfast. Always clean and great rooms that are very accommodating to our family of 5. We visit this hotel 5- 10 times a year just to get away from the house once in awhile for fun.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for continued patronage. It's great that you have found a home away from home here in Novato! We can't wait to welcome you back.

"Meh"

3
19/11/2015

Antiquated ventilation system in rooms. We were either FREEZING or SWEATING. Probably got up about 3-4 times each night to lower or increase air flow. The vent is next to the bed, so it blows directly on the person sleeping nearest it. Be forewarned, the bar attached to the hotel DOES NOT OFFER half price drinks during happy hour, like the front desk clerk informed us. They only offer half price well drinks, beer and wine. We found this out the hard way. $20 for 2 drinks at happy hour! Welcome to Novato. Bed was comfortable, room was clean, breakfast was acceptable.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for your feedback. It's disappointing to hear that you weren't able to give us a 5 Star Review, but rest assured that your feedback is being used for our continuous improvement and training. We value your time and can't wait to have you stay with us the next time you're in Novato.

"Very comfortable stay."

4
18/11/2015

My room was on the 3rd floor backing up to the hill. When I looked out my window in the morning there were 3 deer - just outside! A nice way to wake up! Breakfast was ok, bad coffee - but acceptable all In all. Good location, clean rooms and great staff.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for such a great review! It's great to hear that you enjoyed the vibes of the hotel throughout the property. We can't wait to host you again the next time you're in Novato!

"Wonderful"

5
17/11/2015

This hotel is very clean and was a great value for the price. The staff is friendly and was always asking if we needed anything. The room were spacious and the beds were comfortable. If given the opportunity, I would definitely stay at this hotel again.

"Family Trip"

5
15/11/2015

Great location for trips into SF, Napa, and Marin. Good local amenities; shopping, restaurants, and parks all nearby. Convenient restaurant immediately adjoining the hotel was great for a drink and a late dinner.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thanks for letting us know how your stay at Novato Oaks Inn and your meal at WildFox went. We can't wait to welcome you back again soon!

"Excellent Stay"

5
14/11/2015

The staff was very friendly and kind as well as informative on the area. The night fire pit by the pool and cookies completed our day. The location was right off the highway and easy to locate. Our room was relaxing and the we fell right to sleep for the night. Breakfast was delicious and there was plenty of options to choose from. We would recommend Best Western Plus Novato oaks inn in Novato to anyone looking for a good night sleep out of town.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for sharing your experience with us. We would not be Novato Oaks Inn without our wonderful staff and I'm sure they will be thrilled to hear they made such a wonderful impression on you! I hope you return soon to make more great memories!

"Superior Staff"

5
14/11/2015

Loved everything about this place. I was here for business and it was a fitting location near Sonoma that I needed. Judy was exceptional at telling us a few insider tips and even recommended a nearby running trail for a quick morning run for me. Clean, friendly staff, great breakfast and pretty decor... what else could you ask for in a stay?

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
I appreciate you choosing to stay with us at Novato Oaks Inn and for taking the time to provide us your feedback. I'm glad that Judy was able to assist you with tips and recommendations, I will certainly recognize her for her outstanding work. Thank you again and I hope you will choose to stay with Novato Oaks Inn in the future!!

"Absolutely Amazing"

5
13/11/2015

We stayed here with friends and family after our wedding last weekend. The staff is very warm and inviting. The rooms are extremely clean and beds are comfortable. We were greeted with small gifts for the kids, fresh baked cookies in the evening, and a small wedding gift in our room upon arrival. From the moment we contacted the Best Western to request a room block until the time we checked out, we couldn't have asked for better service. We enjoyed a few drinks at the restaurant across the parking lot before relaxing by the fire pit while the kids swam until about 10:00pm. Everyone who stayed at the hotel with us was equally impressed. We will definitely return!

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for writing this rave review! Cleanliness and genuine hospitality are our top priorities so I am thrilled to hear you enjoyed it. I hope you can visit us again soon.

"Verg good Hotel"

4
12/11/2015

We stayed here twice, once at the beginning of our trip and at the end. The first stay was pre booked the second not, however because we enjoyed our first stay so much we had no problems in rebooking. Reception staff are very helpful, professional and had good attention to customer service detail. We were able to print and download information at the business section which was very useful. There is also a guest laundry which was very welcome. The rooms were cleaned to a high standard and the bed incredibly comfortable. Everything worked as it should and the wifi was fast and reliable. This hotel is also located just off the main freeway so very easy to find. We will be back!

"Looks Good, But ..."

1
11/11/2015

I really thought that this was going to be a great hotel. The location, off 101 is great and the photos looked nice. What I found, however, in my opinion, was a different story. I thought the rooms we had were dated, although there was an attempt at updating them. The first room we had smelled to us of smoke, and the room fragrance used to cover up the smoke. After an effort to see if we could tolerate it, we asked for another. After some 'whining' they did give us another room, but when I went to the front desk to get the new key hostess was friendly and also smelled of too much alcohol, it seemed to me. Our second room was tolerable, but little more. Then the next morning our room was not made up by house cleaning. It was just left as it was, towels on the floor, bed unmade. It was like they skipped it. For the cost of this room, I won't go back.

HotelManager049, General Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Dear Mr. Literature, I am so sorry that you found the hotel not to your liking. It makes me sad to read a review like this one because I can see you were disappointed. Unfortunately, even though we tell all of our guests that we are a smoke free hotel, people do break the rules. Spraying a smoke eliminator is often the only way we can combat the issue. I am sorry you had to be the one to experience this. I will pass along your comments about the dated décor to our designer and ownership. We try to keep things pretty on trend with our midscale market brand and guidelines. As far as housekeeping not being on point, please know you can always call down to the desk when you discovered we missed you and immediately had your room cleaned. Again, so sorry you did not have a pleasing experience. Michelle Duffy, GM

"Hotel Stay"

5
10/11/2015

Very close with my daughter living in Novato. The property is very clean and there is a restaurant close by. This is one of the best Best Western I stayed in the one in Fremont,Ca which was next to a hospital that family was in and it was terrible. Dirty and in a bad area!!!

"Great Place to stay"

5
09/11/2015

Very cosy, the restaurant was very good. Free breakfast was horrible. not worth eating. Looks very pretty from the outside and lobby was nice. Clean very clean bathrooms and rooms and beds are good quality. My only complaint was the breakfast.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for your feedback on your recent stay. Please accept our apologies if your free breakfast did not exceed your expectations. Thank you for your positive comments about our lobby and cleanliness. We work hard to provide a clean and comfortable atmosphere for all of our guests. We hope that you will choose to stay with us again on your next trip to the area.

"Pleasant stay due to cordial staff"

4
02/11/2015

This hotel seems to offer good value, considering its high-cost environment. It's close to a variety of major attractions, and the staff were as friendly, attentive, and helpful as any I've encountered at a hotel. Continental breakfast included a nice variety of options, hot and cold. Minor negatives: there was a lack of towel hangers at the sink, and the in-room cooling unit seemed inadequate to lower the room temperature to my comfort without running it next to me all night.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for the feedback on your recent stay with us. It is true that Marin County is an expensive area for lodging. I am confident that if you were to shop rates, you will find we are attractively priced compared to our competition. Thank you for your kind words about our staff. Feedback like yours motivates them to continue to provide the very best service for each and every guest we encounter. I hope that you will give us another chance to provide you with an exceptional stay the next time you are in the area.

"Solid, but could not find the "Plus""

3
01/11/2015

I stayed for three nights. The rooms are standart, washbasin incorporated in the room. Check in personal friendly and helpful. Changed my room from facing the 101 to facing the backyard. This is much quiter. Breakfast absolut standart. Lots of plastic all around. Lobby offers free coffee. Wifi is fast. As I said, could not find the Plus here. Stayed in other BW Plus and they are much better. Nothing wrong here. Pool area is quite nice.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for the feedback on your recent stay with us. We strive to exceed every guests' expectations. I apologize if we failed to do so while you were our guest. Thank you for the positive comments about our staff. They work very hard to ensure that our guests have a great stay. We hope that you will consider giving us another chance should your travels bring you back to the area.

"An unexpected surprise"

5
28/10/2015

The Best Western Novato Oaks Inn is a top-flight, well managed, and overall meticulously kept facility. The staff is well trained, caring, and eager to help guests. The rooms are nicely appointed, and the facility is in excellent condiditon.

"I'll be back!"

5
27/10/2015

Great place to stay and relax. The lobby, business center and little library were great places to hang out in the early morning (being on East Coast Time). We enjoyed the quiet swimming pool on the backside of the hotel. The breakfast buffet was super and 24-hr coffee availability was nice too. Nice walking paths next to the hotel.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for taking the time to share your experiences at The Best Western PLUS Novato Oaks Inn. We hope that you will choose to stay with us the next time your travels bring you to The Bay Area. We would be happy to welcome you back!

"Deserves the "Plus""

4
24/10/2015

Stopped overnight at this well managed and maintained hotel en route to a holiday in Mendocino. The room was comfortable, clean, quiet, and well appointed. The desk staff members were cordial and helpful. The adjacent Wild Fox restaurant was a delightful surprise, with innovative dishes and generous portions. Reservations are recommended. Even at mid-week the restaurant filled up at dinner.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for taking the time to comment on your stay. We all take great pride in making sure our guests have a good time here in the North Bay. We look forward to seeing you again.

"Short & Sweet"

4
22/10/2015

General very nice. Our room was away from highway 101 so was quiet. Rooms facing front get freeway noise. I had surgery happy at 0800 so did not get included breakfast or morning swim. Overall design fits environment well. Ice cream sundae on coupon was short on chocolate; an unpardonable mistake.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for providing the comments about your positive experience. We really like to hear from our guests. And, you are right, a chocolate shortage on a sundae is completely inexcusable! We will make sure that does not happen again! :) Please consider us again on your next trip to Marin County.

"Great Staff"

5
19/10/2015

The hotel is a bit pricey, but the room was nice and the grounds were in great shape. A well maintained property. The Staff was very accomadating and pleasant. They know customer service. I would recommend this property.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you very much for your kind words. We strive to provide a wonderfully memorable experience for all of our guests and appreciate your recommendation. We hope to see you again soon.

"Wonderful Hotel in an area of Average Hotels"

5
13/10/2015

The hotel and staff are wonderful, clean, well appointed rooms. Its great for work, 1/2 way between SF and wine country. The onsite restaurant is wonderful and very convenient. You wont be disappointed with Best Western Novato!

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
We are glad that you enjoyed your stay with us. We are happy you enjoy our location and consider us a "wonderful" option. Thank you for choosing to stay with us! We hope you have an opportunity to come back here soon.

"We had a blast"

5
13/10/2015

Me and my boys one night of luxury with a great staff and full of Ping Pong. The place was beautiful and wee kept. The staff was overly gracious. We came here on a whim and they made it magical. We felt like we would want to come back again and again

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for taking the time to review your experience here with us. You and your family were so wonderful to have here with us. We are so glad everyone enjoyed the properties amenities, especially the ping pong table. We hope everyone will be able to come back and stay with us again. Thank you for choosing to stay with us.

"Convenient and caring"

5
08/10/2015

This motel is situated just off Hwy. 101 with easy on and off ramps. It is convenient to San Rafael, where I attended a high school reunion. The staff were extremely helpful on check-in, as I had managed to forget my ID and credit cards. They suggested a solution which allowed me to stay, because otherwise I would have driven back home and scrubbed the reunion! A big "thank you" to the staff and management.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
We appreciate you taking the time to review your stay with us. We are glad that our staff were able to take care of you in a quick professional manner. Thank you for choosing to stay with us, we hope you can come back to stay again. Thank you!

"Nice surprise!"

5
06/10/2015

We were so happy to find this hotel in the suburbs of S.F. It was getting late and we were on our way to Sonoma (wine country) the next day. We called and got a very friendly welcome! Fortunately there were rooms available at a good rate and breakfast was included. To our surprise it was a nice, newly updated hotel with lots of comfort and decorated with style like a boutique hotel. The out door area was impressive, with pretty furniture & umbrellas surrounding the pool area. There was also a hot tub, ping pong table and fire pit area and BBQ grill...felt like a mini resort. Nice surprise!

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you taking some time to review your stay with us. We are glad that you really enjoyed your stay with us. We hope that you come back to our area and stay with us again soon. Thank you for choosing to stay with us!

"The very Best Motel in Novota"

5
05/10/2015

This is the very best, of the Best Western motels. Excellent in every respect. Clean, modern, quiet, easy access to freeway, caring staff, it is the whole package. The rooms are large and the decor is nice. The included breakfast is adequate and well stocked and presented. The Wildfox restaurant is very good. Make dinner reservations ahead of time because they do get busy.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for the 5 star review! We are so happy to read that you feel that we are the "very best" in Novato. We hope to see you again soon!

"Warm welcome, excellent hotel"

5
01/10/2015

We arrived at the hotel bone-tired just before evening fell, after our flight from DC to SFO and a car trip up the West Coast before turning towards Novato. I don't recommend doing this on Labor Day, unless you like traffic jams. The exterior of the hotel looked fine, but the interior was even better. This hotel clearly deserves the "Plus" label, it is a cut above your average Best Western. We were warmly welcomed by Nadia, who hastened to give us the room we preferred and gave us a discount voucher for the nearby Fox Restaurant as well as two tickets for dessert. A few minutes later, she called our room to ask whether we liked it and if everything was in order. The devil is in the details and a touch like this surely helps to qualify this hotel as excellent. We were only passing through and stayed for just one night, and that is my only regret. We were so comfortable there, we could have stayed longer. The room was clean, we slept well, breakfast was fine, and checkout was a breeze. What more can anyone wish for?

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you so much for your kind words and thoughtful review. It makes us happy when our guests appreciate what we have to offer. We pride ourselves on being an affordable, quality option, as well as having a friendly staff with wonderful customer service. We are glad you experienced these attributes of our Inn. Thank you very much for your loyalty. We hope to see you again soon!

"Wedding Party stayed here"

5
29/09/2015

the location is great- easy access to and from Hwy. 101...geographically great for Marin, San Francisco and the Sonoma wine country. The room was well appointed, clean, free wifi, Kureg coffee maker, frig, room service available and the place was quiet.Price was fair, continental breakfast included--very god. The Wild Fox restaurant is next door- they provide the room service. WE had dinner there and the food was great with a nice menu selection. Burger King is across the street, if that works better for you.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
Thank you for choosing Novato Oaks Inn. We appreciate your positive review and are glad that you enjoyed our spacious room. We take pride in our cleanliness and are glad that you noticed. Hope to see you next time you are in the area!

"Loved this hotel"

5
27/09/2015

Very happy stay with you. Another great Best Western experience. Try to look for Best western wherever we stay, as we love the service. Tried a Hallmark the previous night, only because we couldn't find the Best Western, and their breakfast service was a shocker.

Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review
We appreciate your positive review and are so happy to hear that we were able to accommodate your needs. It means a lot to us that we are your top accommodation choice when visiting Marin. We look forward to seeing you next time you are in town.