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Best Western Plus French Quarter Landmark Hotel, New Orleans

4.0/5  - basé sur 1551 notations.
920 N Rampart Street, 70116-3011, New Orleans, United States - See map
Best Western Plus French Quarter Landmark Hotel - Welcome to the Best Western Plus French Quarter Landmark Hotel with the city's new Rampart Street Car Line. The Best Western Plus French Quarter Landmark Hotel is ideally located in the center of New Orleans. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Whether you're here for a cruise or a courtyard wedding, our New Orleans hotel is in the perfect location for guests to get to know the real French Quarter. New Orleans, Louisiana is a mecca of great food, culture, music and history. Our French Quarter location is the main reason many guests choose us, but we offer more than an unbeatable location. We offer secure, covered parking on-site for a nominal fee. Our tropical courtyard features an outdoor swimming pool, the perfect place to cool down after a day of adventure or Mardi Gras festivities. A free hot breakfast is our staple, and it includes waffles, fresh fruits and pastries, choice cereals and yogurts, along with 100% Arabica coffee and juices. Many guests are here for Mardi Gras or Saints Football games, but we cater to all guests at our New Orleans hotel. Enjoy the local festivals like Jazz Fest, the Essence Festival, the French Quarter Fest or Voo-Doo Fest. Bourbon Street is steps away and favorites like Brennan's are right around the corner. Sample jambalaya, turtle soup, bananas foster and gumbo in the region where it was born. Our fabulous staff is committed to making your stay at our New Orleans hotel special. We offer bus parking and are a favorite of Mahalia Jackson Theatre tour groups. Check out Mardi Gras World to see the floats and grab a piece of King Cake. Indulge in a hurricane or sip your favorite cocktail at the oldest pub in the world. Nearby swamp tours are a must. At our New Orleans hotel, we also welcome medical employees and non-profit groups. If you're lucky enough to be here on business, make sure you try the local po' boy sandwiches and try your luck at the casinos. There's always something happening in NOLA, and we're proud to host you during your stay. Reserve your comfortable room at Best Western Plus French Quarter Landmark Hotel today!

Best Western Plus

French Quarter Landmark Hotel

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Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1551 guest reviews
NOTE ISSUED
Excellent
617
Very Good
611
Average
218
Poor
59
Terrible
46
REFER TO NOTICE
Business Business
55
Couples Couples
596
Family Family
395
Friends getaway Friends getaway
344
Solo travel Solo travel
55
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Awesome hotel in new orleans"

5
06/11/2018

They have a friendly staff, clean rooms, and beautiful property. Free breakfast and bar in hotel is very nice as well. Location is convenient to French quarter. Would recommend anyone to stay here for a trip to new orleans.

"Staff was great!"

5
05/11/2018

Our first time in New Orleans and this was a perfect pick for a place to stay. Close to Bourbon St. in the French Quarter, close to the trolley and an excellent starting point for each day. The staff was extremely helpful an polite and guided us to some places that we otherwise would not have seen. Other than some minor housekeeping issues, everything else about our stay was great!

"On the edge of The French Quarter "

4
04/11/2018

Rooms are comfy, but not the quietist. Breakfast is very good, and included. Parking is very tight, so if you have a big vehicle... good luck! My second time here and close to all the French Quarter sights.

"25th Anniversary Vacation"

4
30/10/2018

A lovely hotel with friendly staff, very clean and well situated for many of the main tourist areas.A decent choice for breakfast that was constantly being replenished.There is an on site bar which is great if you want to get away from the hustle and bustle of Bourbon St but would benefit with more comfortable seating.You can literally be on Bourbon St after a 10 minute walk, where all types of bars and restaurants can be located.You can walk to the river and river boats plus there's a mall where there are plenty of shops and eateries.Trams and buses stopped close by to the hotel.We were given a map of the area on arrival. The (free) internet area is situated at the side of the bar where you could find pamphlets for all trip / excursion information you could possibly need We would stay there again if we return to New Orleans

"Loved the staff!!"

5
27/10/2018

The staff was great! They were very helpful with any questions. The room was clean. The breakfast was great! A short walk to area attractions and a bar onsite.The only thing i didn't like was they charge 38.00 a night for parking.

"Best Western New Orleans"

3
22/10/2018

Hotel needs to be a cleaner. Hallways smelled of cigarettes. Needs to be updated and lighting is poor in rooms. Location was good and it was great to have cabs lined up in front of hotel. Staff was very helpful.

"October Getaway"

4
16/10/2018

Met a few couples for the weekend. We booked last minute and reserved this hotel which is about a ten minute walk to the action on Bourbon Street. The staff was awesome but really only interfaced with them for a few minutes. That is typically a good thing. Exterior is dated but well kept. The rooms are cozy and very clean. Nice courtyard to hang in. A bit far from the action but that is also a good thing. Very noisy very late down in the heart of the French Quarter. This hotel is far enough away that you don't hear all the commotion if you retire a bit early. Not bad but kind if expensive for being so far away. I would book again though.

"On the edge of the French quarter"

5
14/10/2018

This quiet hotel is across the street from Louis Armstrong park and within a block of the Rampart cable car. It is clean and extremely helpful with recommendations. Tour busses come here with lots of tourists...but they are handled well with respect. Nice place to be without all the young drinking crowd.

"Mediocre but Convenient"

3
09/10/2018

There was nothing wrong with this hotel per se, but it isn't exactly the kind of hotel that you walk in and feel excited about. The pictures online make it look like a stunning French Quarter gem, but in reality it feels lackluster and a little bit dirty. The rooms were mediocre and the service was spotty with some really good customer service and other people severely lacking in hospitality. PROS: The hotel is in a very convenient location, walkable to the French Quarter and Frenchman street as well as located on the trolley line. The hotel has a pool (albeit small) and the AC kept us cool in the Louisiana heat. Tip: There is a bar/pizzeria about two blocks away with some good pizza by the slice. CONS: Some of the staff were less than helpful, the room smelled like leftover seafood and bathroom needed some updating. While I appreciate the free breakfast, the eggs tasted horribly fake.

"Great place"

5
09/10/2018

Hotel is nice and clean, good breakfast, located in French Quarters and easy to get to, car parking fee is a little expensive. Staff is very courteous and helpful. We enjoyed our stay and will use again.

"Very welcoming "

5
03/10/2018

From the moment we checked in everyone was genuinely welcoming and helpfull. The rooms are clean and well taken care of. A close walk to Burbon St. About a 10/15 min walk to Jackson square. It was close to the action without being in the action. I would definitely stay there again.

"A Night in New orleans"

5
01/10/2018

Being a Best Western rewards member i simply called best western and asked for a hotel in NOLA. The hotel has excellent suites, and is in close proximity to the cable car system, an easy trip to canal/ magazine street. parking is tight but serviceable.

"Nice and quaint.. Good location"

4
25/09/2018

We stayed in a courtyard room that over looked the pool. Room was adequate. Two doubles which were both comfortable. Bathroom area was tiny. With shower and toilet in a small room and vanity out in the main bedroom. Rooms were also get far. Air conditioning was good and not too loud. There are two tiny elevators available to get to the 2nd and 3rd floors. We didn't have a car, but parking was looked easy. Breakfast was included and typically American. With a good selection Easy walk to Bourbon St and a bit further down to Jackson's Square, and the river where most of the tours leave from. An uber was about $7 Two buses (possibly contiki type) arrived and stayed whilst we were there. Which made the hotel a lot busier. There guests were pretty noisy when they came in late at night. But hey we were on New Orleans. Front desk staff were friendly and informative

"Great hotel!"

5
23/09/2018

This hotel is in a perfect location. Close to Bourbon St but far enough away from the noise/ Close to bus stops, shopping and restaurants . The staff here was exceptional! Would def stay here again and recommend to others

"Excellent "

5
21/09/2018

This hotel is an excellent place to stay and the staff is very friendly and helpful. The Continental breakfast is excellent. My first time in New Orleans had a great time I call for an Uber ride to go to Bourbon Street a lot of people. The Uber ride round trip just $13.00 cheaper than a cab. A trolley car is just $3.00 all day. When I come back I plan on staying at this hotel again.

"Friendly, helpful staff."

5
20/09/2018

We visited New Orleans for a week as part of a trip to celebrate my wife having a big birthday. All things being equal I normally book a Best Western hotel, on this occasion it again proved a great choice. Every member of the staff we encountered help make for a great welcoming atmosphere. A special mention must go to the ladies on duty in the breakfast room; Not a morning passed without a cheery greeting or conversation. The breakfast was varied and always tasty. The room was a nice size with the amenities you would expect, the housekeeping staff were unobtrusive and always left the room in a spotless condition. There was a pool but I never got round to using it. The hotel is well located at the edge of the French Quarter, a short stroll away but separate from the mayhem of Bourbon street. Jackson Square, the steamboats were a pleasant walk away, a casual wander to them took 15 minutes. Armstrong Park, across the road is lovely and well worth a visit, the trolley passes outside the hotel, the city centre 15 minutes wander away also. Were I to stay in New Orleans again I would look nowhere else, I can recommend the BW French Quarter without hesitation. Thanks for a great stay.

"Stayed for 2 weeks in September "

5
20/09/2018

Stayed here from Saturday 8th September to Thursday night the 20th of September. Brilliant place to access everywhere in New Orleans. Be it a walk to Frenchmen street, walk to anywhere in the French quarter or the Superdome. Uber's to take you anywhere around town, parkway bakery for poboys, Willie maes for chicken or the joint for BBQ. Easy to get to the Superdome for football, streetcar to Poydras or walk. No problems while walking back at all time of night. Nice area to stay in. Pool was good and clean. Hotel was working to improve the place constantly. Staff were excellent and very friendly. Couldn't do enough to help. Breakfast was superb, waffles, eggs, sausage, bacon, biscuits, loved it all. 2 double beds in room were easy to push together. All in all a great Holiday. Who Dat!!!! Geaux Saints!

"Good location great service nice rooms"

5
10/09/2018

We enjoyed our stay here the staff are amazing very helpful The room has a king size bed large room a small work table and chair a round table 2 chairs a lounge a bar fridge chest of draws 4 lamps Bathroom is a little small but works,we took breakfast which has hot food,toast,cereal,yogurt,and juice choice a good menu A great stay enjoyed

StanleyM553, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you for your outstanding review. I am very lucky to have such a dedicated and caring staff and I'm happy to hear they took good care of you. I will be pleased to pass along your compliments to our breakfast staff as they put a lot of time into making sure you have a great start to your busy day. I do hope you will stay with us when you find yourself back in the New Orleans area, we would enjoy being your host... again. Regards, Stanley Mascair, CHA

"Great location!"

4
10/09/2018

The hotel is almost next to the French Quarter. It is only a few blocks to Bourbon street. It is in a quiet area which is perfect. It is in the older section so it is a bit outdated. But the rooms are clean but small. The breakfast is excellent though . Love the court yard with the pool

StanleyM553, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you for taking the time to post your excellent review. We are proud of our Historic French Quarter location and architecture featuring our courtyard oasis. A perfect place to grab a cocktail and relax after a day of exploring. We do pride ourselves on offering a variety of hot and cold selections each morning to begin your day - I will certainly pass along your kind comments to our breakfast staff. I hope to be your host again when your travels bring you back to the Big Easy.

"Nothing special."

3
10/09/2018

We stayed there one night with my wife on our holiday trip in Texas. Hotel was realy old but clean. If there is next nice pub , so breakfast was very poor, i could say non. Swimming pool lucked very nice bud we did not try it , because aproximately 100 m from hotel is super pub with place for swimming, but you have to pay admission.

"New Orleans visit"

5
06/09/2018

Good location with all the amenities. Breakfast was great, Pool area was relaxing. Three blocks from Bourbon Street. Trolly picks up one block from the hotel. Staff is very helpful, courteous and friendly..

StanleyM553, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you for taking the time to share your 5 star experience with the TripAdvisor community. We are proud of our French Quarter location and the convenience to the streetcars and attractions in our area. I agree with you, I am very fortunate to have a group of talented people that make up our staff, it will be my pleasure to share your kind comments. Hope there is another New Orleans visit in the near future, we would enjoy being your host ..... again. We appreciate your business.

"Poor service"

1
02/09/2018

Currently staying at this hotel. The room safe is not working and we have reported it 3 times and each time they say it will be fixed tommorow! They have your money and not worried about fixing the issues! It may be fixed in time for the next guest?

Stanley M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Mr Cane I am so glad I had the chance to speak with you, personally apologize and rectify the issue while you were still here. That being said, I am sorry for the time lapsed between your reporting of the issue and our attention to it. It was a communication breakdown again I apologize and will use this as a training tool. I am also happy to know, per our conversation, that you were happy with all other aspects of your stay. I hope your travels are pleasant and if you are back to our area we would enjoy being your host again.

"Great place!"

5
29/08/2018

This place is awesome! The location is excellent, being only a couple blocks away from Bourbon. The staff are friendly and helpful, always there to assist with any needs or issues you may have. Well worth the price. We will be back next time we're in New Orleans.

Stanley M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Alicia ~ Thank you for your outstanding review!! We are proud of our friendly and talented staff - they are all dedicated to your best experience and I will be pleased to pass along your compliments. We will certainly look forward to your return. Sincerely, Stanley Mascair, CHA General Manager

"Best Western Landmark French Quarter is the best hotel to stay in"

5
28/08/2018

The Hotel is kept clean and fresh. All the staff are great and bend over backwards to ensure you have a comfortable time in New Orleans. Darlene on Reception and Kim in the breakfast room. These two ladies helped to make my stay in New Orleans the best. Coming back to the hotel after wandering the town is like coming home.

Stanley M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you for such a terrific review! I am very proud of my outstanding staff, and I agree - Ms Darlene and Ms Kim are shining stars! That "coming home" feeling is exactly how we want our guests to feel - I'm so happy you enjoyed your time in New Orleans and will certainly look forward to your return. Regards, Stanley Mascair, CHA General Manager

"Great location & staff - would definitely recommend!"

5
27/08/2018

We stayed here for 6 nights. The location is excellent. It's just a few blocks walk from Bourbon Street and Jackson Square and easy walking distance to Frenchmen Street but relatively quiet. Also very handy for using the streetcar to visit the Garden district and going to the Superdome. The breakfast was very good and changed each day. The pool was clean and had good opening hours. The staff were very friendly and efficient. We had a problem when we checked in as the carpet was wet in our room. It turned out the air conditioning unit had broken. The front desk staff dealt with it brilliantly and quickly moved us to a new room, moved all our luggage for us and waived the parking fee for the duration of our stay. We had a great stay and would definitely recommend it!

Stanley M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you for such an outstanding review! And thank you for sharing with the TripAdvisor community all the elements of our hotel that make us the perfect choice for a stay in New Orleans! I hope, when your travels bring you back to the area you will allow us to spoil you again. Regards, Stanley Mascair, CHA General Manager

"New Orleans vacation"

4
27/08/2018

Great stay, friendly staff, a few hiccups there was a leak in the first room and the staff moved us to another room In great condition! And offered us free drinks to make up for it. We were in the suite with the whirlpool the tub stopped working but was fixed within a few minutes! Great location! We were able to walk everywhere!

"Great location "

4
22/08/2018

Friendly staff , good breakfast with lots of choice, close to attractions, clean and comfortable rooms , pool and fitness room . Staff helpful on tour and attraction information. I'd recommend this hotel to anyone as small enough to be personal and walking distance to everything

"Best Western Plus French Quarter"

5
22/08/2018

The location, amenities, staff, and room at this hotel are fantastic! We would stay here again. Your right in the French Quarter with easy access to the street car, bus, and Lyft. The bar is open until 10pm so you can enjoy a cool beverage at the pool.

"Great location, tasty breakfast and accommodating staff"

4
21/08/2018

I like the intimate feel of this hotel versus the larger hotels I initially intended to book. I am glad I went with this hotel. The size and proximity to things was great! Breakfast was a great added bonus and offered variety. Food was prepared and did not taste microwaved. I was accommodated with a room during check in despite my room not being ready. When I checked in I was initially told that no rooms were ready, then I expressed that I am lactating and need to pump and Mgr personally looked into getting me a room. Throughout my stay, I would like to highlight the extremely friendly, hospitable and accommodating culinary staff member Kim. She was great and even ensured that turkey sausages were prepared for me each morning as an alternative to pork. Ms. Tracy (front end)--Was very pleasant, helpful and hospitable. She helped us navigate the area with a map. Mgr Stanley--was pleasant and assisted by even providing me with complimentary gatorade when the vending machine was all out. Housekeeping-- (older African American woman)--was great.

"Great Location"

5
21/08/2018

I recommend this hotel , excellent facilities, very helpful and friendly staff, clean and very comfortable. We had a room overlooking courtyard, great view and excellent room. Location is excellent weather you are walking or taking local transport. Local Tram/Buses and Hop on Off Services very close to Hotel.There is parking which we did not use.

"Location, location, location"

4
20/08/2018

This hotel is down the street from Bourbon Street and walking distance to the French Quarter. Excellent location. The hotel itself has a peculiar odor throughout - especially in the elevators. I would imagine it was because of the intense humidity outdoors but I'm not sure. The elevators are tiny. Rooms are a decent size. Shower has a rain shower head which is not my favourite but that's just personal preference. Breakfast is typical of "free Breakfast" hotels. Hot and cold options. I would stay here again for the location.

"Best Hotel Ever"

5
10/08/2018

The staff is very friendly, helpful, and go above and beyond to make sure your stay with them is the best. They were also very knowledgeable about all the activities in the area. The breakfast was different every day and was excellent. I would go back again without hesitation.

Stanley M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you for your outstanding review! I am very fortunate to have such a great staff and will be very happy to pass along your kind words. We do take pride in providing our guests a diverse hot breakfast each and every morning. I'm so glad to know you enjoyed it - I will also pass along your excellent comments to the breakfast staff. Thanks again for staying with us, we hope to see you again soon!

"Great hotel "

5
10/08/2018

5 star service from some great staff definitely book in here if your passing through. Great breakfast good beds and a nice atmosphere. Only let down was the barman on the evening seemed to sit down and chat to his friend rather than serve customers.

Stanley M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you for your excellent review! I am fortunate to have an outstanding staff and I will be happy to pass along your kind comments. I'm sorry for your less than excellent bar experience. I shall pass along these comments as well and use as a learning tool. We are always striving for 5 Star service and your input certainly helps! I do hope when your travels bring you back to New Orleans you will stay with us again!

"Not very good"

2
09/08/2018

Rooms are old but OK. Bed is OK. Hotel is very outdated and dirty. Breakfast is fine. Staff at the Reception desk is not experienced. We had a problem with the invoice. It took a lot of time to solve this. New Orleans is great. Especially Frenchmen Street.

Stanley M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Ms Marjolein We are grateful you enjoyed our rooms, the comfort of the beds, and our complimentary breakfast. I will use your comments on the front desk as a training tool as we certainly want to take the time to solve issues but I apologize for your inconvenience. Yes, New Orleans is a great city, I hope on your return you will visit with us again to enjoy what you enjoyed and witness our improvements.

"Nice location and great staff!"

5
08/08/2018

Staff at this hotel go above and beyond to be sure your stay is enjoyable. On arrival we found that our mini fridge wasn't working and they immediately brought up a new fridge to replace the not working one. Anytime we requested something, they immediately responded to our requests. The breakfast is a full breakfast and the selection is great. I will say that the warmers did not seem to keep the hot foods very hot. I had cold gravy and barely warm eggs but the food was tasty despite the temperature problem. I do highly recommend this hotel and would definitely stay here again.

Stanley M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you for your excellent review! I am fortunate to have an outstanding staff and I will make sure to pass along your kind comments. Thank you for bringing the issue with your mini fridge to our attention right away and allowing us to fix it immediately. We're always ready to do anything we can do during your stay to make you more comfortable. As we spend a lot of time planning and presenting our breakfast each day, I'm happy to hear you enjoyed everything, but am disappointed to hear of the temperature issues. We are always striving for 5 Stars and this information helps us improve! Thank you for recommending our hotel and we will look forward to your return.

"Great Hotel"

5
07/08/2018

I was really impressed with the staff. They were all very helpful. I had an early flight in and a late flight out. They let me leave my bags at the desk and even offered me breakfast on the first morning before I was a guest. I will definitely stay again .

Stanley M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Mr Mike ~ Thank you for your excellent review! I am fortunate to have outstanding staff in all departments and I will be happy to pass along your kind comments. As we spend a lot of time planning and presenting our breakfast each day, I am happy you were able to enjoy breakfast while your room was being prepared. We will look forward to your return to New Orleans and being your host once again.

"Parking a problem"

5
07/08/2018

The parking spaces are extremely narrow making it difficult to park, exit the vehicle and access luggage. The solution offered was a public parking garage 2 blocks away. At least 5 parking spaces were blocked by a construction trailer.

"Great breakfast!!"

5
01/08/2018

Best hotel breakfast ever in New Orleans. Staff was great at front desk and breakfast room. Will definitely stay here again. Trolley right down the street-very convenient. Room air conditioning was VERY good and room was nice and clean.

"Great Hotel in the French Quarter"

5
01/08/2018

This hotel has a wonderful lobby, friendly staff, and great room. The room was exceptionally clean and stocked. It is comfortable walking distance from the main attractions and restaurants in the French Quarter, and has a spacious parking garage. My only complaint would be that the water for my morning shower was not as hot as I would have liked it, but I am sure it was due to the high volume of people. Great hotel.

"Excellent"

4
30/07/2018

I enjoyed our stay here. The hotel is easily walkable to the riverfront/central French quater and opposite Armstrong Park. For guests who would use the City Sightseeing Bus, a stop is nearby. The staff were friendly, and the free breakfast was very good for hotel breakfasts. There is a pool which was enjoyable, and the design of the hotel seemed unique and attractive. The rooms were also very good with all amenities and clean. Would certainly recommend to anyone visiting New Orleans.

"Great Location"

5
28/07/2018

We were staying in New Orleans for 3 nights and 4 days. Was planning on using local transportation and this hotel very convenient to Hop On Hop Off, trolley and bus lines. We selected this hotel because of location and we were extremely satisfied. Close to a very nice restaurant 'Eat Nola'. Can walk about seven blocks to French Market. Our room was excellent, friendly staff, great breakfast and bar service.

"Location"

4
28/07/2018

Stayed here for only one night but still had a good experience. Check in and check out was speedy and the ladies were friendly and offered good information about sights to see. Didn't use the pool at all but looked nice. The room was a bit small, was expecting it to be a bit larger considering the price we paid. Breakfast was really good and had a wide variety of items. You can eat your breakfast out by the pool. Location is quite good. Nearby to Bourbon St, Jackson Square and the waterfront There is a park across the street as well. The trolley stop is out the front door, definately recommend taking it to get to nearby districts, and go for the $3 day pass! Overall had a good stay. Only thing is the parking was pricy at almost $40/night!!

"Awesome"

5
27/07/2018

Amazing services the staff was very polite and helpful I recommend this hotel to anyone visiting New Orleans Great distance from a lot of activities and places you'd definitely want to visit and the prices is reasonable

"MTTS 2018"

5
24/07/2018

Stayed here for the New Orleans stop for Mini takes the states. Staff met expectations and needs. Property is located just a short walk away near bourbon street. Parking is tight but adequate. Elevator could be bigger.

"Convenient"

3
24/07/2018

This hotel is convenient to pretty much anywhere you may want to visit while in NOLA , most points of interest can be visited by walking from this hotel, The breakfast was well prepareed and offered a good selection , I would suggest that if you stay here to book a room over the courtyard to eliminate the noise from the street.

"Good for the money"

4
21/07/2018

Breakfast was great, friendly staff. Room could have been a touch cleaner. The pool was refreshing. A bit outdated, but well worth the money. I would stay there again, but, not sure if up to standards of my girlfriend who is a clean freak!

Stanley M, Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you for the excellent rating. I am pleased you enjoyed the complimentary breakfast, the pool and our staff, it will be a pleasure to pass along your kind comments. We aspire to be the best so our standards are high also please use my email or phone number below to let me know specific which I can use as training tools. We always want to learn and on your next visit to New Orleans want you and your girlfriend to be repeat guests. We appreciate your business. [email protected] 504-524-3333

"Great spot"

4
21/07/2018

This hotel was great for a visit to New Orleans. On edge of French quarter so handy for everything but without the noise. Trolley bus runs outside so very easy to visit likes of garden district. Room very comfortable with everything you need and a great pool in the courtyard to cool off in. Great breakfast and great staff-could not do enough for you and always a smiling face.

Stanley M, Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
We are honored to receive an excellent evaluation from guests who are experienced travelers and seasoned TripAdvisor contributors since 2009. Glad you enjoyed the refreshment of the pool and the tranquility of the courtyard. We are proud of our hotel and unique location on the edge of the French Quarter, the closeness to Bourbon Street and other French Quarter attractions as well as the streetcar which provide access to other areas of the city. As I mentioned in other responses, I am fortunate to have a group of dedicated, friendly people that make up our staff, thank you for recognizing their efforts. I will pass along your kind comments, especially to the Breakfast staff who do so much behind the scenes. Travel safe and if those travels bring you back to the Big Easy, we would enjoy being your host, again.

"My New Orleans' home is the Best Western French Quarter Landmark"

5
18/07/2018

My husband and I have stayed at this BW for years. It has old New Orleans' charm at an affordable price. It's clean, comfortable and well decorated. The courtyard is lovely and the breakfast very good.

Stanley M, Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
And it is our pleasure to Welcome you back each visit. Thank you for sharing your outstanding review with the TripAdvisor community. As you know, Clean, Comfortable, are our goals. The tranquility of the courtyard, the refreshment of our pool during these summer months coupled with a complimentary breakfast let us provide what our guests deserve, a great experience. Look forward to seeing you soon.

"Great place to stay"

5
15/07/2018

The staff at this hotel have been great. The hotel is conveniently located 3 blocks from Bourbon Street and just a few more blocks to Jackson Square. Your toward the end of Bourbon Street where the bars end so there's not an extreme amount of foot traffic. Also, the streets are well lit in front of hotel and down the side street going to Bourbon Street. The continental breakfast has been great so if you're doing New Orleans on a budget, It is well worth the consideration.

Stanley M, Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you for taking the time to share your outstanding review. We are very proud of our unique location in the French Quarter and are glad guests enjoy the accessibility. Complimentary breakfast is one of the main focuses at our property, it will be my pleasure to pass along your kind comments to our associates, who start early and do so much behind the scenes, and our ownership. Please let me know if I may assist in any manner in the future, we would like to be your host again.

"Hide your valuables"

2
14/07/2018

Stayed here for three nights, rooms were okay however not cleaned properly with ear plugs and pills (medicinal) left laying on the floor. Do not leave any valuable items around, my son had his after shave stolen by someone while staying there, the only people entering the room during our stay was my son and I, plus the staff who cleaned the room, so it doesn't take a detective to work out who stole the item, clearly there is a light fingered staff member there. Breakfast is okay I guess but the menu is boring really and you'd expect the menu to change slightly each day. Would I stay there again? Only if I want my personal items stolen again.

Stanley M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Mr Tony First let me apologize to you and your son for the circumstances you describe. I understand personal items are personal and can be expensive. Also our Housekeeping has to be thorough as that is what we offer and provide our guests. As you can see in other postings I boast about and I'm proud of my staff, so you cannot imagine how disappointed I am to hear about this in a review. As our entire staff takes this seriously, if you would be kind enough to provide the information now, please use my phone number, 504-524-3333 to contact me directly. This information will provide the tools I need in order to take the necessary steps to assure the positive experiences our guests deserve. Thank you for bringing this to my attention and I hope you change your mind about staying with us again as I would like you to experience the improvements. Sincerely Stanley Mascair, CHA General Manager

"Essence 2018"

5
13/07/2018

Despite the 20,000 extra people in the city for the weekend, the service was exceptional. Kourtney & Steadman consistently went above & beyond, providing guidance, safety and accommodations! The parking assistance, late check outs, and most importantly the professionalism, friendliness, and assistance with late night venue selection made this a memorable trip. We even observed them assistance patrons that weren't hotel guests, which was far beyond their call of duty. Best Western Plus should be grateful for the exemplary service provide by Kourtney and Steadman.

Stanley M, Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Ms Jacoba Thank you for sharing your outstanding review. I am very fortunate to have a group of talented, friendly people who make up our staff, it will be my pleasure to pass along your kind comments, and yes, Kourtney and Steadman are anchors overnight and I am grateful to have them on our side. Essence is THE special event of the summer and I am very proud your experience was memorable. Please let me know if we may assist for Essence 2019, we would enjoy being your host, again.

"could find better"

3
12/07/2018

Our stay at the Best Western French Quarter was mixed. The pool area was nice and room was comfortable and clean. The live had an unpleasant smell for some reason. The location is good for being close to Bourbon Street and the beautiful streets. however I understand that the road it is on separates a rougher area from the French quarter and I have to say that I felt it, because I didn't feel that safe walking back to the hotel at night. The staff were not very friendly from my experience. I really enjoyed the breakfast each morning, one of my favourite things. It's not bad but I would probably look for another hotel if I was back in New Orleans.

Stanley M, Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
We are proud of our closeness to the attractions of the French Quarter and certainly Clean and Comfortable are our goals. Also happy to provide one of your favorite things in breakfast, it will be my pleasure to pass along your kind comments to our breakfast associates. I am sorry for the perception of our area, being on N Rampart St, which is a four lane, home to a streetcar line, well lit and across from Louis Armstrong Park usually is enjoyable As far as friendly, that's my job, please use my number, 504-524-3333 to inform me of any interaction which I can improve upon, I assure you I will use your feedback as a learning opportunity. Thank you for sharing your opinions, I hope when you return to New Orleans you will stay with us, I'd like you to experience the improvements.

"Wonderful Staff"

5
10/07/2018

The customer service at this hotel was top notch, Darlene specifically. We were treated as family and they were very helpful to our needs. The courtyard was beautiful, room was clean and the breakfast was excellent. I would recommend to all my family and friends.

"Comfortable, not glamorous"

4
09/07/2018

The Landmark Hotel is a comfortable place to stay when visiting the French Quarter. Not a luxury location by any means, but a clean, centrally-located hotel. The complimentary breakfast is awesome; the staff was helpful and extremely courteous. They always made sure that you were fed and/or had what you needed. Would probably stay here if I'm ever back in New Orleans

Stanley M, Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
We are certainly proud of our historic French Quarter location. For our guests, clean and comfortable are our goals, thank you for sharing your excellent experience. I am very fortunate to have a group of friendly people which make up our staff, it will be my pleasure to pass along your kind comments, especially to our breakfast ladies who do so much behind the scenes. Please let me know if I may assist in any manner in the future, we would enjoy being your host again.

"Great Courtyard"

4
07/07/2018

I loved the courtyard my room 332 had a wall view so If i were you ask for a courtyard view. The breakfast was great, along with bar area where they had water and coffee always available. parking was private which was a bonus. the bed linens did seem old. Overall i would stay again but I would pick a better view and bring my own sheets.

Stanley M, Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you for your excellent rating, and sharing the convenience of our complimentary breakfast and parking. We are diligent with our linens but thanks for bringing this to our attention, as we will pay more attention. And yes if I can help with a preferred view or anything during a return visit please do not hesitate to call (504-524-3333), it will be a pleasure to be your host, again, we would like a chance to earn that 5th star.

"Comfortable room"

4
02/07/2018

First a shout out to a fabulous employee-Lavontay!! We came in late and were starving. He literally directed us to the safe areas to grab a bite to eat. He was always friendly and provided excellent suggestions for us girls?? The rooms were adequate and clean, beds were comfortable. Air conditioning worked well in rooms. The free morning breakfast was one of the best I have ever had , and I am a frequent traveler. The wait staff were phenomenal and pleasant The pool was clean and refreshing for mid afternoon dips

Stanley M, Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you for taking the time to share your excellent experience. I am very fortunate to have a group of talented, friendly people who make up our staff, Lawrentay and our Breakfast associates are major assets. It will be my pleasure to pass along your kind comments. If your travels point you back to New Orleans, we would enjoy being your host ..... again.

"Girl's Trip"

3
29/06/2018

I stayed at this hotel from (6/24/18-6/28/18) I was in room 347. We got to the hotel around 12 check in wasn't until 4pm but thank god there was a double room available and we were able to check in. Ms burnetta(spelling?) Who check us in was super sweet she map out places for us to go and she also told what streets to shy away from. When we got to our room it was a nice room just enough space for two people. Monday we had an issue with our room we told the front desk and they sent someone up to take care of issue right away. However i spilled monday morning and ask the housekeeper to change my sheets when i was told that i just check in yesterday(Sunday) that i didnt need my sheets change. At this point we just left the room and went on our way to see the sites. The one thing i loved about the hotel was the breakfast every day it was something different. There is a pool ,it's not that big but there is adequate seat for you to catch a nice tan. Tuesday we left our hotel room around 1030 because we were going on a tour. We got back to the hotel around 4 and decided to sit by the bar and have a few drinks by the time we got back to our room it was also five. The first thing we noticed was the garbage wasn't emptied,there were no fresh towel or no toilet paper. The bed however was made but everything was kedt dirty which was an indication that the room was not cleaned. At that point we went downstairs and spoke to the front desk who then informed us that the manger had left for the day but what he was going to do was take 50 dollars off our bill and that he would email the right people and gave us the name of the person to speak too in the morning. The did sent someone up to clean thw bathroom, pull the trash and give us some new towels. At this point i was pissed because there was other things wrong with the room but we let it go because we didn't want to be one of those people who complained about everything. The refrigerator in our room we couldn't use because it was frozen over and had a pool of water just sitting in there so we opted not to use it because we didn't know how long that water was sitting in there. However the straw that broken the camels back was walking into a dirty room. Wednesday we were able to finally able to talk to Patrice who was the housekeeping manager she apologized for everything that we experienced.She told me that she would ensure that the general manager knew what happend.I told her that what happend was totally unacceptable that shouldn't happen to any guest. She was very apologetic but just because of that incident it felt like the whole great experience i was having went out the door. I was very pleased at the fact that they address the issues at hand and no one pointed the finger at someone else. Patrice took responsibility for her staff and apologized over and over and reassured us that she would check our room herself to make sure everything was done properly. Overall we had a great stay minus the incident that happend on Tuesday. There are some shining stars at the hotel that i would love to mention. Starting with ty(the bartender) kim,patrice and our favorite lady at the front ms burnetta. The main reason why i pick this hotel was because of the other reviews i read where everyone was raving about the hotel and i wanted that to be my experience as well. I got it for the most part with afew issues.Would i say again absolutely just as long as there wont be anymore housing keeping issues.

Stanley M, Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
I agree, we do have some Shinning Stars, it will be my pleasure to pass along your kind comments to Ty, Ms Patrice, Ms Kim, and Ms Brunetta. That being said, I am sorry for your experience on Tuesday, whatever the reason we missed the mark and I apologize. You are our guest, and we want you to feel that way your entire stay, not be below par one day.I assure you we will address the comments on Housekeeping. I know the dedication and talent we have at the property, we can work to correct. Your feedback points out the best in our hotel and some training tools, thank you for bringing this to our attention. If there is anything else we can discuss or improve upon, we always want to learn, please call me, 504-524-3333. I am glad you would "absolutely" stay with us again, let me know when you are on your way, I'd like you to see the improvements.

"Mom and adult daughters trip"

4
26/06/2018

I stayed here with my my two sisters and mom during the first week in June. We enjoyed our stay very much. The room was clean and comfortable. We had a regular double, and we managed it just fine with 4 people. For most people, I would guess that not much time is spent in the room anyway. When we needed extra towels, our request was fulfilled right away. The hotel is located right at the edge of the French Quarter, so any exploring you intend to do in that area is easily walkable. Also, the City Tour hop on/hop off bus has a stop right down the street if you choose to see the city that way. Our stay coincided with Pride Week, so with the extra crowds, we were pleasantly surprised that the nights were quiet. The pool area is lovely. The pool itself is on the small side, but there is shaded seating and tables in a courtyard around the pool where we spent a good amount of time sitting in the afternoon when we needed a break from sightseeing. I do wish there had been a better arrangement for smokers in the courtyard, though. There is a bar in the lobby, but it seems to close rather early. A couple of nights we considered getting a drink when we returned to the hotel after our busy days, but they were already closed. We didn't stay out terribly late, so it was surprising. The included breakfast was plentiful and decent. Overall, this was a pleasant stay. It fit our needs very well.

Stanley M, Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Sharing time together as a family is quality. We are pleased to hear that our location, service, pool, courtyard and complimentary breakfast contributed to an memorable trip. We felt being sensitive to guests who smoke with an outside area was the thing to do, I will discuss your comment to see if we have another option. I will also evaluate the 10pm closing time of the bar, I'm sure others like nightcaps too. Thank you for your feedback, we always want to improve. Family time is the best time, please let us know if we may assist in the future, it would be our pleasure to be your host ... again.

"A family night out"

4
25/06/2018

While visiting family in Slidell, Louisiana we spent one night in this hotel in French Quarter. The hotel was perfect for our needs. Parking was available. The breakfast was probably typical of the area but the orange juice was very sweet as were the cereals. I loved the decor.

"French Quarter Hotel"

5
18/06/2018

Located next to French Quarter and has horse drawn tours of the French Quarter nearby. We also took a tour on the boat of the bay and enjoyed eating on the boat. Recommend this place to all travelers. We have traveled around the US on 4 train trips and this was the best trip. I love New Orleans and all the nice people we met on the trains. The city was just cleaned up after a bad storm and I wrote a letter to the Major. He answered personally and thanked me for my comments and how the city was so clean

Stanley M, Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Mr Leonard Thank you for sharing your outstanding recommendation with the TripAdvisor community. We are very proud of our unique location and the closeness to all the French Quarter attractions and sites. New Orleans is a resilient city filled with caring people, we are glad you enjoyed our Home. Please let us know if we may ever assist in the future, we would enjoy being your host ... again. We appreciate your business.

"POSITION"

4
11/06/2018

Hotel on edge of French quarter. Easy walking to all venues. Hop on Hop Off bus across the road. Good breakfast. Fridge in room. Supermarket - turn right outside hotel, and right at first corner. About three blocks down on lefthand corner. Use your Best Western Rewards for early access. Ask for room away from noise.

"2018 Vacation part 2"

5
03/06/2018

This was a great place to stay, close to everything you could want for a true New Orleans experience. Close to the trolley car and right across the street from the Louie Armstrong park where every Thursday night they have a Jazz Festival. Staff is really nice and the breakfast is way above average

"Great staff"

4
01/06/2018

We spent three nights at this nice hotel. First off, the staff was so helpful and nice. Rooms are nice although facing the street means you hear the garbage collectors at around 5:30 or 6 am. The breakfast selection was good, we loved the waffles. You are 2 blocks from the closest trolley, and there are on average 3 transfers, but they do come often and often it was off one trolley and onto another in a few minutes. I was glad to be away from all the noise of other areas.

"Hope you dont face the alleyway and get a court yard view."

3
31/05/2018

We faced an alley that had a weird skeleton prop in a chair. We were also over the small spaced parking garage and at 5am in the morning a VERY loud motorcycle started its engines right below our balcony and woke us all up. There is a nice courtyard view and if you are staying here you should absolutely ask for a room on that side of the hotel.

"Very good rooms and modern setting "

4
17/05/2018

If you are looking for a clean bed, good hospitality and decent neighborhood . This is your place to go and of-course the price point. Nice restaurants in the neighborhood as well as supermarkets and phone stores . So one can feel quite sorted with food and communication as well. The reception staff is sharp and helpful.

"Great place to stay"

5
15/05/2018

If you want to be close to the action but not on top of it this is the place. Right on the edge of the French Quarter you can walk to everything but have a calm place to come back to. A very nice place and has a great breakfast everyday. Best deal in town!

"An excellent option"

4
15/05/2018

At the very upper edge of the French Quarter, you'll do some walking to get to the heart of things, but that's NOLA. Easy access to the Rampart streetcar. The pool and courtyard made for pleasant relaxing, though I would appreciate designated smoking areas (nothing spoils a nice quiet breakfast like somebody else's secondhand smoke, and you couldn't escape it out there). The staff were wonderful--professional, friendly, able to take care of any problems quickly and efficiently (not that we had problems). I'll keep this place in mind next time I'm in New Orleans.

"Best Western Plus French Quarter Landmark Hotel New Orleans"

4
13/05/2018

Great character filled hotel on the northern edge of the French Quarter in New Orleans. Great location to explore the French Quarter Festival!! Everything was just minutes away on foot and felt very safe. One day we took the street car to the garden district. Breakfast was included and was good value but not amazing. All the staff were very friendly and helpful. We loved New Orleans!

"New Orleans Trip"

4
13/05/2018

Very nice place to stay and near a lot of attractions. The property is in a nice location and you can walk to many things including Bourbon Street. It was quiet and not a bunch of noise that would keep you awake.

"Highly recommend"

5
11/05/2018

This hotel was an excellent choice. It is on the edge of the French Quarter, very convenient, yet quiet. Just three blocks from Bourbon Street and four from Royal Street. Staff was very friendly and helpful. Breakfast was plentiful. Room clean, beds comfortable, bathroom updated. Loved the New Orleans feel. Only down side: one very tiny trash can and no tissues in the room. Would definitely return there and recommend to friends.

"Quaint!!!!"

4
02/05/2018

Quaint little hotel with the cutest courtyard to relax in and enjoy cooling off in the small pool. Gave it four stars only for the size of the room which was just a little on the small side for a group of girls on girls weekend. The best part is Ty the bartender in the hotel bar, a local who gave great recommendations on the area and made ya awesome drinks your the best! Thanks for making our trip memorable.

"Wonderful stay"

5
02/05/2018

We stayed at the Best Western French Quarter Landmark while visiting New Orleans for the 2018 Jazz & Heritage Festival. While somewhat dated, it is a wonderful facility right on the outer border of the French Quarter. The staff (front desk & bar) is amazing - very friendly, accommodating, down-to-earth and helpful. We were always greeted with smiles and inquiries as to how we were enjoying our stay. While the bar staff at most New Orleans bars are not known for their friendliness (likely a product of always being busy), this not the case at the hotel. Our bartender Kay was phenomenal. This was our 2nd stay at this hotel, and while there are others closer to the

"My Weekend in NOLA"

5
01/05/2018

Me and my best friend thoroughly enjoyed our stay at this Best Western! It was a great kickoff to our NOLA festivities. The staff were approachable and friendly, helpful in booking events, beds comfortable, overall its own oasis. Great quality for the price and awesome location! Within walking distance from the many attractions. I cannot wait to come again, thank you for the southern hospitality!

"Quiet and cozy"

5
29/04/2018

Such a lovely hotel in the French quarter. Street cars out the front door and easy walking to anywhere in the French quarter. Staff friendly and informative. Limited parking in covered garage. Excellent breakfast and has a cute bar/lounge opened in the afternoon. Nice pool and courtyard. Immaculate. Will definitely book again.

"Fantastic value, great location "

4
23/04/2018

We stayed at the Best Western French Quarter and were delighted with or stay. The room was a nice size, very clean, although very dark. The bathroom was very small with a pocket door but was well stocked with lovely soaps and shampoos and again, very clean. Breakfast was wonderful. Biscuits and gravy, waffles, eggs, baked goods, juice, coffee etc. All delightful. We never turned on the TV and missed out on the bar - but it looked great as well. We always felt safe and secure. Check in was fast and friendly. I would visit again anytime!!!

Stanley M, Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Ms Liza Thank you for taking the time to share your excellent experience with the TripAdvisor community. It makes us happy, you were happy. I am very fortunate to have a group of dedicated people who make up our staff, it will be my pleasure to pass along your kind comments to our front desk, housekeeping and breakfast associates. We hope to see you soon, we would enjoy being your host ... again.

"Great location"

3
21/04/2018

This hotel is in a fantastic location, 2 streets from bourbon, so I was able to walk everywhere I wanted to go. When going up to my room I was put in the back facing the below parking and not over the garden that all the pictures show so I was a little disappointed right from the start. When walking into the room it was terribly small. The mirror and sink are not even it the bathroom and the actual bathroom just closes with a sliding closet door. The shower itself was nice. Walk in and glass doors. The beds were rock hard and the pillows were just small throw pillows. Other than the location the other part I liked was the garden and swim area. I did not swim as the pool was full of leaves and such. I had seen an employee put a self cleaner in the pool but it still didn't seem as clean as I would have thought it to be. The staff always said hello when walking past but they didn't seem very happy. Overall I don't think I would stay here again.

Stanley M, Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Ms Brittany Thank you for accenting our unique location, we are glad you found getting around the French Quarter convenient. I hope you change your mind about returning to our hotel, please keep my email and phone number below so I can do everything possible to assist in reserving the area of the hotel which makes you most comfortable. I want your visit to start memorable. We always want to learn and I will take more notice of bedding and check the timing of cleaning the leaves from the pool. I hope I have a chance to show you the improvements. Stanley Mascair, CHA [email protected] 504-524-3333

"Great hotel in a great location"

5
18/04/2018

This is a wonderful hotel that is right outside the French Quarter. We stayed here while visiting New Orleans for the French Quarter Festival. We could easily walk to anywhere in the French Quarter we wanted to go. The hotel itself is quaint but modernized..It has a courtyard in the middle with a pool and chairs and tables that you can sit at. The rooms are spacious, very clean and comfortable. The beds are amazing, some of the most comfortable I have slept on in a hotel. They advertise a continental breakfast, but it is really a full breakfast. They offer eggs, bacon, fresh fruit, muffins, bread for toast, cereal, yogart, make your own waffles, juice, coffee and tea. Everyone there from the front desk to the maids are friendly and helpful. I can't think of anything at all negative about this hotel!

Stanley M, Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Ms Brenda We are grateful for the outstanding evaluation of our hotel, but more importantly we are happy to hear you enjoyed the French Quarter, New Orleans, and the French Quarter Festival. I agree with you when talking about our staff. I am so fortunate to have a group of people, in every department, who are focused on being the best host they can be to our guests, it will be my pleasure to pass along your kind comments. Please keep my email if I may assist in any manner, hope to see you soon. Just a note French Quarter Festival 2019 is April 11th-14th. Stanley Mascair, CHA [email protected]

"Great place!"

5
14/04/2018

This was a great place to stay: within walking distance to the French Quarter but far enough away to be quiet at night. The staff was stupendous! The pool was clean and big enough for several people to enjoy.

"Vacation"

5
13/04/2018

Really enjoyed our stay in this quaint motel. It was comfy, quiet and clean. The breakfast buffet was better than most with daily variety. The staff was most helpful and courteous. It was within walking distance from the French Quarter but far enough to avoid the noise. I would definitely stay again.

"Vacation"

5
13/04/2018

From the outside, this hotel isn't the best looking. Once you enter, it is quite charming! Rooms are a little small and dark for my taste, but very clean and welcoming! My favorite thing about this hotel was the courtyard! The tables by the pool, the lights at night, the smell of the many flowers and the fountain! Very peaceful and relaxing!

"Extremely nice people"

4
13/04/2018

From the time we registered to relaxing in the lounge the staff could not have been more professional, fun, and informative. Ty the bartender in the lounge is exceptional! He is funny and thoughtful, honestly an all around good guy! We had a small issue with the safe, turned out to be just bad batteries, but Brady, one of the managers, was down on the floor trying to figure what was wrong all the while engaging us in very interesting conversation. The rooms are very nice. There is a pretty courtyard with a pool. I would venture to say if you stayed here the staff will make your stay enjoyable. Although it is on the outskirts of the quarter it is well worth the walk.

"Good location"

4
09/04/2018

Good location, not in the heart of the Quarter - so easy for a lyft or a taxi to pickup/drop-off and easy walk to everything. The breakfast was convenient - but being in New Orleans - we opted for brunch at several of the restaurants in the Quarter. Rooms were a good size, beds were comfortable.

Stanley M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Ms Yvonne Thank you for taking the time to share your experience.. We are proud of our hotel. I am glad you found our unique location so convenient and accessible. I can't wait for your return trip to New Orleans, I'd like a chance to earn that 5th star.

"Great Location, good breakfast,"

3
09/04/2018

The location is really great, very close to the French Quarter and the streetcar stop. Check in took quite a while, the room was large and clean, but could do with some renovation. There was a good choice for breakfast. I tried to have a drink in the bar, but gave up after some time, because the simple question, which beer is served, could not be answered, difficult. The car park is charged with 39 dollar per day.

Stanley M, Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Mr Peter Thank you for sharing the convenience of our French Quarter location with the TripAdvisor community. Our breakfast staff arrives in the early hours every morning to prepare for our guests, it will be my pleasure to relay your kind word to every associate involved. I will work on improving the check in process as I do not want your first encounter with our friendly front desk personnel to be delayed. Also your comments on the beer will be used as a learning tool. Please keep my email and phone number below if I may assist in the future, we would enjoy being your host .... again.

"Decent Hotel in the French Quarter"

4
02/04/2018

My friend and I stayed here on our roadtrip for a few days back in mid-March. It is on the northern-most boundary of the French Quarter, but it is within easy walking distance to anything in the French Quarter. It is also easy to get to off I-10. We got a room with two double beds, and we were put at the back of the hotel. Our door took us out onto the walkway that faced another property behind the hotel (as if to face the direction of Bourbon St). We could see the NOLA skyline from there. It was quiet. Could the room have been bigger? Sure, but we weren't there to stay in a hotel. We were there to see the sites every day. The room was sufficient to sleep in at night. The breakfast buffet was adequate, and sometimes certain foods would change. However, if you did not get down there by 8am, some items would run out. Even the juice dispenser only dispensed apple water by about 8:30am. The wifi worked well enough every day. Sometimes I would have to reenter the password, but that was usually from having been out all day. The only issue really was the parking. It is difficult to park larger vehicles in their garage. It is best to back into the space; don't try pulling in forward. The difficulty lies in narrow spaces that are made even narrower by poles! Even more advice with the parking is to not move your vehicle once you have parked it! The parking spot is not guaranteed each day for you. Seriously, you can walk or take a streetcar or even Uber to wherever you want to go. Leave you car in the garage for your stay. That might sound counterproductive, but after the disgruntled guest I heard one night at the front desk, I knew it was best to keep the car in its spot. Long story short, the guest came back at about 9pm and quickly learned she lost her parking spot to another guest with no other spots left. She had to take her car a few blocks away to a parking garage. The other thing with that story is that I heard the hotel employee at the desk explain to the woman that the parking is not guaranteed, and that it is first-come, first-served. That very well might be, but there are a couple of issues here with that - 1. The hotel isn't exactly forthcoming about that. You tell them you have a car, they give you a permit to park it, and there is no mentioning of a "move your car and possibly forfeit." And... 2. From what I overheard, the employee behind the desk never made mention of making the situation better, whether it be free drinks from the bar, reducing the cost of the room, or even paying for the garage where the woman ultimately had to take her car. Maybe it came later on if the guest complained to the manager, but in front of another guest, it didn't sit well. But that is why this website exists - to share tips. I still recommend staying at this hotel.

"Great Value on the edge of the French Quarter"

5
02/04/2018

This hotel worked out very well for our needs. My partner utilizes a motorized scooter and it was easy to navigate within the hotel and to access the french quarter. The rooms are on the small side but fine for a couple. They were well furnished and clean. The staff was very friendly. The complimentary breakfast was a great value as well. About a 5-6 block walk to Jackson Square and Cafe Du Monde. Deli's and restaurants within about 2 blocks.

"Best for location but a poor value"

2
24/03/2018

Firstly let me say the staff here are nice as can be, friendly front desk and honest housekeeping - I actually forgot my iPad on the nightstand one morning and it was right there when I can back at night. The hotel is also great for exploring the French quarter, which is less than a 10 minute walk, and you have the street cars right outside the hotel as well as a taxi stand. My issue with this hotel, and I know you pay for location, is that it was criminally overpriced. I paid about $240 a night, in any other city this would be a $89 a night hotel. The bed is comfortable and wifi decent but the bathroom is claustrophobicly small and bereft of amenities, the closet door in my room was actually detached and leaning on the wall, and the decor is tacky and outdated as a 1970s dormitory. They also had one of the lousiest breakfast buffets I've ever experienced. I was not expecting 'breakfast at Brennans,' but the quality, freshness, variety and lack of healthy choices was simply shocking. I hater to give a 'thumbs down' to a hotel with such nice people, but unless you can get a room here for under $150 maximum, I would look at other hotels.

BestWesternHotels, Corporate at Best Western Plus French Quarter Landmark Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Post Mardi Gras"

4
23/03/2018

We arrived in New Orleans the day after Mardi Gras to a tired messy city. The hotel is a very old hotel but has a lot of character. It is very clean and room was old but fine. About 6 blocks or so of French Quarter. We were there for two days. They offer a free breakfast which was very good. Darlene at the front desk made my stay in New Orleans pleasant and was very helpful.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Mary for taking the time to review our hotel. We appreciate the feedback and Mardi Gras is definitely a busy time for New Orleans. We are lucky to have such great staff like Darlene on our team. We hope you will come back and stay again soon.

"Vacation 2018"

5
23/03/2018

Great hotel on the outskirts of the French Quarter. Our room was excellent!!! The breakfast was great, lots of options to choose from. The staff was super especially the older lady who cleaned our room everyday we were there. Def will stay here again if we ever make it back to New Orleans.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Angela for taking the time to review our hotel. We appreciate the nice comments and hope you will come back and stay again soon.

"Great location"

4
21/03/2018

I loved the location of this hotel. we walked many places and if we couldn't walk, we could usually get there by streetcars. our room, 101, was really big (there were 4 of us) and right beside the pool, so getting to and from breakfast was really simple. the breakfast spread was pretty good and my gluten-free friends were able to get a filling breakfast every day (and I took advantage of making my own waffles every day). The staff (and pretty much everyone I met) are REALLY friendly! and quick to respond if you find an issue. the hotel is far enough away from burbon that you don't get the noise but it's a really short walk if you decide to visit.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Leanne for taking the time to review our hotel. We appreciate the great feedback and were pleased your enjoyed our King Jacuzzi Suite. We hope you will come back and stay again soon the next time you visit New Orleans.

"Friendly Staff"

5
21/03/2018

I'll be back. The room was clean and the bed was very comfortable. I preferred the walk in shower over the traditional tub bath combination. The courtyard pool is beautiful and a relaxing area. This was a great place to stay.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you guest for taking the time to review our hotel. We appreciate the great comments and hope you will come back and stay again soon.

"Convenient location, good price, housekeeping needs work"

3
20/03/2018

Finding a decent hotel that's not crazy expensive within walking distance of the French Quarter is no easy task - but this is one! You can walk to the midpoint of Bourbon St in less than ten minutes, and the walk is through a mix of residential becoming commercial streets. It's walkable to Jackson Square, the riverfront, the aquarium and insectarium, and the French Market. Rampart St has a not-so-safe reputation, but we had no problems (we were also never walking home later than 10pm). The front desk clerk was very helpful in giving us suggestions, an extra pillow, bandaid, whatever we needed. There is a parking lot on site which always had space available but the spaces are a bear to fit into, so plan to leave your car there as much as you can once you've managed it. The breakfast is standard Best Western, but was more than ample with plenty of variety and included hot options (scrambled eggs, potatoes, bacon, and one morning biscuits and gravy!). There is a decent outdoor pool with a lovely courtyard for sitting and reading. There is a full bar which never has anybody there so you can have the bartender's full attention. The rooms are on the second and third floors with a small elevator to reach them. They have outside entrances looking over apartment residences or the pool/patio courtyard. The rooms are decent, with a small table and two straight back cushioned chairs squeezed in with two beds and a tv/dresser/fridge cabinet (no microwave). However, the housekeeping staff seemed to do about 1/2 of the duties each day. The first day we got new towels and soap and dishes cleared but the beds weren't touched. The next day empty shampoo bottles and a clump of hair remained in the shower, but the beds were made - with a blanket still dragging on the floor and the coverlet merely pulled over it, and dirty dishes still on the cabinet. I called the first day and the clerk called housekeeping but they had gone for the day. Day 2 I didn't bother. :/ All things considered we would definitely book here again.

"So nice, did not want to leave"

5
19/03/2018

We stayed here for 5 nights in Feb of 2018 and can't say enough nice things about the hotel and staff. Great location on the N edge of the French Quarter but not in the thick of it. The Streetcar stops right out front which is so convenient. There is a beautiful large size courtyard with a swimming pool that is kept up very nicely. The cooler weather prevented us from using the pool but we did sit out and enjoy the courtyard some. Our room was clean & comfortable. Our stay was during Mardis Gras season and we had expressed concern that we'd rather not be near a noisy elevator or traffic area and they happily put us up on the 3rd floor at the very end of the hall which was very quiet. Tracy at the front desk was so very helpful with anything we needed including booking our tours/excursions for us. Also got to know Kim the breakfast manager during our stay. She takes her responsibilities seriously. The breakfasts were some of the best we've had at any motel. Main items were changed up daily to avoid repetition which is great for longer stays. The entire staff was extremely helpful and professional at all times. I would highly recommend this hotel for your stay in New Orleans.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Jlbanta61 for taking the time to write about our hotel. We greatly appreciate the detailed review about our staff and facilities. We hope you will come back and stay again soon.

"Basic accomodations and....that's about it?"

2
18/03/2018

Reasonable pricing, good walking distance to the French Quarters and fast wifi. Unfortunately, that's....about it. This location is very basic with a big negative, very small rooms. I understand, given the location and age of the property, but there are better choices you could make in a similar price range closer to Bourbon Street. Breakfast options were of a good variety, but the room was a massive letdown with less-than-average beds, would definitely choose another hotel in the area next time.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Alvin for taking the time to review our hotel. I apologize for the size of the rooms being an inconvenience however we are a historic property. We hope you will come back and stay again soon.

"Not as good as it looks in the book"

2
16/03/2018

This place needs so much work doing to it, the floor we stayed on had a safety rail, that floated around and you can see where they have tried to fix it in places, but still dangerous, the rooms are dirty, and dismal, would NOT recommend

"Staff is amazing"

5
09/03/2018

The location is great, walking distance to most everything but far enough away from the crazy. The front desk staff was amazing, it felt like we've known them forever. Rooms are a little tight. The breakfast was delish, not a basic continental.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Monica for taking the time to review our hotel. We hope you will come back and stay again soon the next time you visit New Orleans.

"Ideal location for Bourbon street"

4
09/03/2018

The hotel itself is very quaint and the staff are very friendly and helpful. There is a beautiful courtyard with pool which I imagine is lovely in the summer. The rooms were a little dated and much smaller than they appear on the photos, the rooms are very dark too and not enough lighting. The walls are quite thin and so noisy neighbours can be a problem, as we found out on our last night when a group of very enthusiastic young women on a party night were staying in the room next to us and we could hear the whole evenings conversation , laughter and raucous behaviour through until 4.30 am when they finally went quiet, i assume they fell asleep, and then again from 6.30 when I guess they woke again but as this is close to Bourbon st and the party area then its to be expected, just dont book if you want peace and quiet! The area generally was lovely, all the people we met were very friendly and Bourbon st was great, so too is the whole French quarter.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Nikki for taking the time to review our hotel. We appreciate the feedback and hope you will come back and stay again soon.

"Adequate hotel"

3
08/03/2018

The door stuck and was extremely hard to open and close. The rug floor was dirty. Walking around in white socks got the bottoms of my feet dirty very quickly. Just rubbing a piece of paper on the floor picked up a lot of dirt. The pillows were very small; smaller than a standard twin pillow ... strange. The water was extremely soft. I think they use too much water softening agents. You get that soapy feeling even after all the soap had been washed off. The breakfast was adequate. Front desk was very helpful. Nice courtyard area.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Ron for taking the time to review our hotel. We appreciate the feedback and it is guests like you that help us to constantly improve our services. We hope you will come back again and give us the chance to exceed your expectations the next time you visit New Orleans.

"Decent hotel to start our 9 state road trip."

4
08/03/2018

The staff was amazing, they were very helpful and attentive. The room was quite small but it serves its purpose. The hallways were also very narrow and when housekeeping were in the halls it was difficult to pass. The breakfast area was nice and large and the selection was alright. For the price of the hotel there were a couple of negatives. First of all it was not a very nice neighbourhood and when walking to Bourbon Street it was somewhat nerve wracking. Then it was an additional $40/night for parking at the hotel.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Vamp for taking the time to review our hotel. We appreciate the feedback and will it to improve our services for our future guests. We hope you will come back and stay again soon.

"French Quarter Charm and Restfull"

5
06/03/2018

We have stayed at this hotel numerous times over the past 10 years and never disappointed. A free full breakfast with 3 different build your own breakfast options along with various other options. Frequently you can even have a superb NOLA option of dirty rice made by Kim who is the manager of this area. Delicious coffee available throughout the day. Court yard is peaceful and a guest can grab a street car to various other areas of NOLA a block either way from the Hotel is located directly across from the Louis Armstrong park and Café Du Monde is a 7 minute walk from hotel plus all the French Quarter happenings. Fine dining also on same block.

"Perfect location to get around the city. Nice courtyard. Extremely friendly staff and helpful."

4
05/03/2018

Nice place to stay. About 6 blocks to Bourbon Street. Staff was excellent and very helpful! A small pool Street car on Rampart connects to multiple transportation opportunities. Breakfast area was big

"Great Staff"

4
05/03/2018

Stayed here on a Sunday night prior to a cruise. Quaint place not too far from the action. Front desk staff is tremendous. Very helpful on everything-just ask. Lawrentay went way beyond to make sure we were comfortable with places to go. we thank him!! Rooms are small and ours needed a deep clean-really overdue. We felt okay walking to Bourbon during the day but a little uneasy at night.

"Very Nice & Comfy"

5
24/02/2018

My sister and I spent several nights here and we were very happy here. It's very close to the French Quarter - just on the edge of it, I'd say. The room we had was very comfortable - a bit small, but it was pretty, clean, quiet and very nice. The front desk was very helpful and breakfast was great. All in all a great experience and I would recommend this place to anyone. Considering what a good location it is, the rate was surprisingly reasonable which we really appreciated.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you guest for taking the time to review our hotel. We appreciate your business and the recommendation. We hope you will come back and stay again soon.

"Great Visit!"

5
24/02/2018

Love the courtyard area. Best place to nap after waking up for the good continental breakfast! Rooms were clean and perfect for our stay. We were a group of friends visiting for the week. Definitely a mixed crowd there, younger people, families, older people...nice place for all. The staff was all very friendly, and always will greet you with a smile. The bartender was also very nice. We had a celebratory shot on the house for my birthday! Try the hurricane, (bartender claimed, friend confirmed, it is better than ones on Bourbon). If you like them on FB, you get half off the drinks!!! The walk to Bourbon Street is doable and safe. I'd say about 5 minutes, a couple blocks. As always, be aware of your surroundings still. The farthest place we walked to was Harrahs casino, and that was just over a mile. The hotel is located on a busy, well lit street

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Anthony for taking the time to review our hotel. We appreciate all the details in your review and we hope you will come back and visit again soon.

"Lackluster "

3
23/02/2018

Based on the reviews and rating, we were a bit disappointed with this hotel. The location is good if you want to be close to the French Quarter. However, the accommodations are basic and space tight. Being that it is a landmark hotel we expected more charm and character. Breakfast was mediocre at best, with the usual choices of eggs waffle maker etc. Our room faced the main avenue and was noisy in the morning, w garbage collection around 6am. All in all, if you are traveling on a budget, this would be a decent option. Otherwise, would look into hotels that may be just a bit more money.

"first trip to New Orleans"

4
15/02/2018

Perfect spot for a New Orleans visit. Walk to street car, parks, etc. Room was super clean, bed comfortable, ac/heat worked great, courtyard was so cozy and quiet. Breakfast was above average with great variety. Staff was super helpful with check in and answering all tourist questions. Downside... had to pay $39 per night to park on site.... didnt know til we arrived

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you April for taking the time to review our hotel. We appreciate you staying with us and hope you will come back and stay again soon.

"Perfect location"

4
06/02/2018

We wanted a hotel that was near the action, but not in the middle of it, and this place was perfect. It is on a main street (Rampart), so it is easy to get to. It is on the north end of French Quarter, so you could easily walk to restaurants, attractions, parades, etc., but when you wanted to rest, it was very quiet. Our room had a very comfy king size bed, but this did make the room very cozy. The room was very clean, and the amenities were very nice. Breakfast was well above what you usually get in hotels like this. There was also a full bar. Parking is $40 per night, but this was clearly stated in their booking information. It was covered parking, with easy in and out and an assigned space. You might find cheaper places to park (I saw no free parking), but nothing as convenient as this. The rates were very competitive with other hotels in the area, and more reasonable than many similar ones. We would definitely stay here again, great value, friendly staff, and perfect location.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Hillis06 for taking the time to write about your stay with us. Our future guests will be able to read this and imagine their stay with us. We greatly appreciate your business and we hope you will stay again soon the next time you visit the French Quarter of New Orleans.

"Bad stay"

1
03/02/2018

Was not told of almost 40 dollar night parking fee!.. run down area of town... at first was gave poor room in main back of hotel w double beds after booking king bed. We booked using points and are platinum members! Informed staff and they moved us to king in front which are much nicer rooms!!!! Staff was unfriendly! Would not recommend this hotel at all! We did not leave room and so glad it was just for one night!

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Dear Kygal503, I would like to start by apologizing for not meeting your expectations. We will look into this situation to ensure this does not happen to future guests. Please feel free to contact the hotel if you would like to further discuss your stay.

"Great location, rooms small"

3
25/01/2018

The location of this hotel is great. You can walk to the French Market, Bourbon Street, and Canal Street. I had asked TripAdvisor members if they felt safe waking in the area and they said yes. I agree. We did walk during daylight hours and plenty of people are walking around the side streets. The hotel room was small. Parking is $39 and there are only about 45 spaces that are TIGHT if you have a truck, like we did. It was a challenge to park in the spot we had, but we did it. Breakfast was free and good. Staff people very nice and helpful. There is a bar right inside the lobby, but most of the time people only sat there with no bartender, which during the day you'd expect.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you guest for taking the time to review our hotel. We appreciate the feedback and we hope you will come back and stay again soon.

"Great French Quarter Location"

4
22/01/2018

A small group of us stayed here for a 3 night stay. The rooms were clean, the hotel was good, the breakfast above average. Parking was available but get in early as they fill up, and it's free parking. Good value, I will stay here again.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank yo D-Butel for taking the time to review our hotel. We look forward to your next stay!

"21st Birthday"

2
21/01/2018

There was 5 of us for my 40th birthday and my son's 21st Birthday so we got 2 rooms. 1 of the rooms was fine, the other yeah, no. The room we were suppose to get wasn't finished (no sheets on the bed and was only half cleaned) so they put us in another room. It was fine until we woke up the next morning to a soaked bathroom. The plumbing from The bathroom above us was leaking and was pouring down the wall, all over our bathroom floor. What a great way to start our first full day of celebrations, huh? They moved us to another room (the original room thay wasn't ready) but it wasn't properly cleaned. Instead of moving for a 3rd time, we decided to just deal with it. Completely disappointed in the hotel, the lack of housekeeping, and the fact that the elevators didn't work for the majority of the time we stayed. I could go into more detail about everything but you can form an opinion from the info I've already given. This is a mediocre hotel. There are way better ones and way worse ones in New Orleans, for the price stay in a better one. *If I can come back and upload the pictures of the bathroom, I will. Waiting for my friend to message them to me.*

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Yayvacas for taking the time to review our hotel. I am truly sorry for your stay being below you expectations. I would like to start by apologizing for the mishaps with housekeeping and maintenance. We will take your feedback and use it to better train our staff for future guests to ensure this does not happen again. We appreciate you staying with us for your sons birthday celebrations and we hope you will give us another chance to exceed your expectations the next time you visit New Orleans.

"Clean and convenient location for tourists"

4
20/01/2018

Nice ambience and friendly and helpful staff.The dining room is at the back with a pleasant outlook to the swimming pool. Having missed our intended arrival time the night before we were able to enter our rooms on arrival midmorning. My room was freezing, the heating hadn't been turned on. When I phoned down to reception it was promptly attended to. Apart from that the bedroom was comfortable and not noisy though it was a front room looking onto N Rampart St., a main road. I had asked for a quiet room when booking so I don't know if this was the case. A big tick goes to the free use of the computers with good wifi connection in the reception area. I would recommend this hotel.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Krack for taking the time to review our hotel. We greatly appreciate you choosing to stay with us during you time in New Orleans and we hope you will come back and stay again soon.

"Nice hotel"

5
08/01/2018

Really enjoyed our Stay at the Best Western Plus French Quarter. We stayed here as part of a tour group. Rooms were quite dark but had a cosy feel to them. Hotel is well within walking distance to all main attractions. Park area was really nice and pool was warm. Would consider staying here again when we return to NOLA. Always had fresh cold iced water available in the bar area each day. Thanks for having us!

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Dunners Fireman for taking the time to review our hotel. We appreciate your feedback and we are happy to know you enjoyed your stay. We look forward to your next stay the next time you visit New Orleans.

"french quarter of New Orleans"

5
07/01/2018

Very pleasant stay. Temp was down at zero so did not use the pool or courtyard. Hotel was very pleasant to stay at. The outside area looks really sketchy though with Graffiti all over adjoining buildings. Area looks run down but we did not experience any problems. The hotel is very close to all the must-sees in the French quarter. Was an easy drive downtown to the cruise terminal.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Chris for taking the time to review our hotel. We are pleased to know you had a pleasant stay. We hope you can come back and stay again soon the next time you visit New Orleans.

"Great value for location"

5
06/01/2018

It has a modern and old school vibe to it which is so French quarter. Very clean and great location. It's not in the middle of noise central (thankfully!) but it's within walking distance to everything in the French quarter. Approximately 10 minute walk to Jackson square and 5 minutes to bourbon st. Very positive experience. I would recommend.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Deedee for taking the time to review our hotel. We appreciate the fun comments of being "an old school vibe" and we try to keep the historic feel of the property with modern touches. Our location is great and it keeps our guests coming back again and again. We hope you can do the same the next time you visit the French Quarter.

"Extra fun"

5
06/01/2018

Wanted to spend a day on our way home in the French Quarter. So we stayed here. I would recommend it to everyone. In walking distance to everything.We felt safe walking around. Breakfast was GREAT. Service was good.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you for choosing to stay with us during your stop in New Orleans. We greatly appreciate your business and hope you will come back and stay again soon for hopefully a longer trip!

"Awesome Hotel"

5
05/01/2018

Stayed here for two nights in November. Awesome hotel loved how they managed to make it modern while keeping it looking old school. We had a room on the third floor with big comfy beds and a table. Modern bathroom with an awesome shower. The lift seemed a bit dodgy so we were happy to take the stairs. breakfast is complimentary and it was pretty good. Staff were very helpful. Complimentary ice cold water in the bar and also complimentary coffee. Location was awesome! Walking distance to everywhere!

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Holly for taking the time to write a review. We greatly appreciate all the comments and are pleased to know you had such an awesome stay. We hope you will come back and stay again soon the next time you visit New Orleans.

"Bathrooms too tiny."

3
04/01/2018

Bathroom was way too tiny and they just raised the cost of parking to $40 at the start of the year. Breakfast was so so, orange juice was watered down not even drinkable. Beds were extremely comfy!!!!

"New Orleans Get Away"

3
04/01/2018

Good location to French Quarter...everything is in walking distance..so no need to take the car out of parking area...Uber any place else you would like to go...a lot of narrow one way streets in that area....

"Good time although cold in New Orleans"

5
04/01/2018

The hotel on the edge of the French Quarter is a great location to walk to Bourbon and Royal Streets. The staff was great in meeting needs and was very friendly. The place was packed but it didn't lower the quality or value.

"Great place to stay in NOLA"

5
03/01/2018

I've stayed at a lot of hotels but this was one of the best. Very friendly staff and extremely helpful. It is located on the edge of the French Quarter but the streetcar stops just outside the front of the hotel so you can get to a lot of places. They have parking, for a charge, and we ere able to leave our car when we checked out until the afternoon. Very helpful. The pace is not new but is well cared for and build around a garden so it have a real NOLA feel to it. I'm glad we stayed there.

"I would not stay there again!!"

1
03/01/2018

We were over charged for a small room! The room was poorly lit and had a foul smell. The bathroom was not clean! We had to put towels down to walk on the floors. There was mold and water on the window seals. We got trapped in a very small elevator!!

"Southern hospitality"

5
27/12/2017

This hotel gets 5 stars in every catagory. The price is low and affordable. The location is beautiful with a courtyard that is really a sight to see. Every year when I go the big smiling faces of people who feel like family. The room is nicely decorated and very comfortable. It's at the top of the French Quarter so you're in walking distance of the heart of it all.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Kristie for taking the time to share your experience with us. We greatly appreciate you staying with us and can't wait to see you again soon. Happy New Year!

"A great place to stay"

5
24/12/2017

A great place to stay while in New Orleans. This is where you want to be when visiting the Big Easy. It's just a short walk from anywhere you'd want to be, but quiet enough to get a good night's sleep. Great rooms, lovely courtyard and bar.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Jake for taking the time to review our hotel. We appreciate the great comments and hope you can come back and stay again soon.

"Best Hotel Breakfast in NOLA"

4
24/12/2017

Our stay in NOLA was amazing!! This hotel has the best breakfast in NOLA and best of all it's included each and every day you stay. The rooms are a bit small for 2 adults and 2 teens but we enjoyed our stay. Within walking distance to Bourbon Street and many attractions within the French Quarter. I would stay again!!

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Sherry for taking the time to review our hotel. We appreciate the kind comments and we hope you can come back and stay again soon.

"I like the ease of a small hotel"

4
24/12/2017

I prefer the easy in easy out instead of the big hotels. Good location, breakfast, parking. Room was nice. Don't stay on the third floor if you care about stairs. I'll be back as I like to travel to NOLA often.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Edward for taking the time to review our hotel. We appreciate the recommendation and will look forward to your next stay.

"Great location"

4
17/12/2017

We enjoyed the location. A bit away from the hustle and bustle of the French Quarter, yet close enough to walk to most places. Friendly staff. Breakfast has good choices. A streetcar is close by if desired. I would definitely stay at this hotel again.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Marianne for taking the time to review our hotel. We appreciate all the great feedback and we hope you are able to come back and stay again soon.

"A Perfect Holiday"

5
15/12/2017

BW has always been our hotel of choice. Great accommodations and service for the price, and a staff that will always help on questions regarding directions and local places of interest. Also always count on their full breakfasts to start our day.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you for taking the time to review our hotel. We are so happy to know you had a great holiday while staying with us. Thank you again and we appreciate your loyalty to our brand.

"Excellent"

5
15/12/2017

Located in the French Quarter the staff and management are very courteous and helpful. Hotel amenities are fantastic. The staff are friendly and knowledgeable and will recommend what you should see while visiting New Orleans. Overall a fantastic hotel!

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Craig for taking the time to review us. We greatly appreciate the kind words and your loyalty to our brand. We look forward to your next stay when you come to visit New Orleans.

"Conveniently located "

3
14/12/2017

We found a good day on Orbiz travel then booked for this hotel which is located quite close to the French Quarter in New Orleans. Can't say it's the nicest hotel I have ever stayed but overall it's quite clean, breakfast and WiFi are included but don't expect nice food at least they have scramble egg and waffle making machine and free coffee! I supposed you want to eat out when you are in New Orleans :) the only thing is they don't supply toothpaste and our closest was broken (like the whole door felt off) but we didn't call them to fix it coz we didn't need it. Don't mind staying there again as I said it's closely located to everything. Tram station is right across the street from the hotel.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Teresa for taking the time to review our hotel. We appreciate the feedback and hope you will come back and stay again soon.

"Disappointed"

3
13/12/2017

Our suite was not well lit. There was no place to read comfortably. The furniture was shabby. Couch was uncomfortable to sit on. No desk for using your computer. You had to hunch over the coffee table. Though we had a fridge & a microwave, there were no utensils in the room or a place to eat. Fridge froze soda, yet it had water in the bottom constantly. Only plastic glasses & coffee cups were provided. Bed was comfy, but the sheets weren't changed!! Room was NEVER vacuumed while we were there. Dark carpet showed wear & every little piece of dirt. The shower, jacuzzi & sink area were newer, but the room was not completely renovated. Lovely crown molding, but mirrored closet doors & dark walls kept the accommodation shabby looking. If you are considering this hotel note that you have to go outside to get to your room. Not great when it rains. Also, there is no food available, except at breakfast. Another disadvantage if it's raining out. We managed to enjoy NOLA in spite of the disappointing room. I guess we were spoiled from our previous vacations, but the high price of staying four days ($169 on a Thursday) increased on the 3 weekend days to $270. In my opinion, at those prices the room should get a perfect score.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Pat for taking the time to review our hotel. We appreciate all of your feedback and will use it to improve our services and facilities for our guests. We hope you will come back and give us the chance to show you a 5-star experience the next time you visit New Orleans.

"Great mini VACA"

4
11/12/2017

This was a planned mini vacation with my friends that was a great time. With the exception of the cold weather we had a wonderful time. The hotel was nice and clean and the staff was always willing to assist. If i come back to NOLA i will surely consider this hotel.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you for taking the time to review our hotel. We are happy to know you and your friends had a great time for your mini vacation to New Orleans. We appreciate the kind comments and we look forward to a future stay the next time you visit the French Quarter.

"Enjoyed Our Stay."

4
09/12/2017

Excellent location. Very helpful staff. Great free breakfast. The only negative is that my room had terrible television reception. Walking distance to shopping, historical sites and great restaurants.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you for taking the time to review our hotel. We greatly appreciate the kind comments and I do apologize for the TV having bad reception. We hope you will come back and stay again so we can give your a 5-star experience.

"Awesome"

5
08/12/2017

We loved our stay. Room was very clean. Although a microwave in the room would be nice. Breakfast each morning was amazing. All staff was super helpful and kind. Very close to Trolly line to get to all the sites and Harrah's.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Regina for taking the time to review our hotel. We greatly appreciate you choosing to stay with us for your time in New Orleans. We hope you will come back and stay again soon.

"Good location within New Orleans"

3
06/12/2017

This hotel is well positioned with respect to the French Quarter..an easy walk to most attractions. When using the paid parking you must be very careful not to prang your own or anyone else's vehicle....there is about an inch between the parked cars! Breakfast was delicious!

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Resultatbl for taking the time to review our hotel. Our location is one of the top ways our guests find our hotel to be a great part of their experience in New Orleans. I do apologize for the parking situation in which we do our best to accommodate as many vehicles as possible, however being in the French Quarter we are limited on our spaces. Thank you again for choosing to stay with us and we hope we will see you again soon.

"Quick Road Trip"

5
05/12/2017

Great Vacation! This place was a little further from the French Quater but still within walking distance. I had a little bit of a hic up when I was checking in but after a few phone calls we got it fixed.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Dhitwyn for taking the time to review our hotel. Being located on Rampart Street we are a French Quarter hotel in the Vieuxx Carre area of New Orleans. Bourbon Street is a quick 3 blocks away and the Mississippi River is a 10-15 minute walk to the opposite edge of the French Quarter. We appreciate your business and hope you will come back and stay again soon.

"close enough to Bourbon Street"

5
04/12/2017

This hotel was a peaceful ,quiet place. Was close to street car service. You can walk to Bourbon street which is about 3 blocks away.Close enough to the activity but just far enough to get away from the noise

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Douglas for taking the time to review our hotel. We appreciate the feedback about or location which makes it an easy sell for guests looking to be in the French Quarter and walk to the World Famous Bourbon Street but also be able to find peace and quiet after a long night. We hope you can come back and stay again soon.

"New Orleans"

3
03/12/2017

the staff is friendly and helpful the room was very clean and updated the only problem we had was the air conditioner was loud and in need of repair the exterior of the building was awesome in some areas and in others were in need of repair mostly cosmetic

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you DMP for taking the time to review our hotel. We apologize for the AC and we will absolutely work on the noise so our other guests are able to fully enjoy their stay with us. Thank you for the feedback and we hope you will come back and stay again soon.

"Friendly staff and easy walk to attractions & streetcar"

5
02/12/2017

Came down for a mini-vacation with my husband--very nice property at the Northeast part of the French Quarter & close to the Streetcar line on Rampart. Rooms were comfortable with large showers. Breakfast was great with multiple different offerings each morning and a large dining area. It was an easy walk to multiple attractions and we could just hop on the streetcar & transfer if we didn't feel like walking (we had a rainy day and this was the way to see the sights without getting wet). Very friendly staff who always greeted you with a smile.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Donna for taking the time to review our hotel. We appreciate you staying with us and we hope you are able to visit again soon.

"Best Hotel for the Money in the French Quarter "

5
29/11/2017

My husband and I stayed here for the first leg of our honeymoon. I haven't been to the French Quarter before so I really didn't know what to expect. Well, this hotel hit all the criteria we were looking for: 1. Walking distance to all the sights in the FQ - check. 2. Clean rooms , comfortable beds, fitness room, included daily breakfast- check. 3. Reasonable parking rate / safe location - check. 4. Great customer service - check! Special mention to Kim and Charlene for their exceptional customer service! We are so happy for choosing to stay here. We definitely recommend this hotel to anyone visiting the French Quarter!

"The best deal in the French Quarter"

5
28/11/2017

What a value!! This place is right in the French Quarter. It however, is not in noise central. The place is old... and charming. This is why you come to the French Quarter! The courtyard is quaint and has a pool. There are walkway balconies overlooking the pool and courtyard. There is cheap( by the FQ standards) parking. Nowhere cheaper for your overnight parking in the FQ. The rooms are refurbished are spotless. Our room had beautiful art. Tastefully decorated too! Relatively new as well! Nothing cheap looking. The beds were ridiculously comfortable and I want to know where they got their pillows! “My Pillow” has nothing on these. I slept better than in my own bed. Breakfasts were the best I've seen at any place at any price in the quarter.... and it's free. Sausages, eggs, biscuits and gravy, waffles, fruit, different types of coffee and teas, breads, pastries and more. The best deal in the quarter and the people working here were completely friendly. I have to say that there was not a clogged shower, a drippy faucet nor a bad experience. Save your money and stay here. Great job.

"Great hotel"

5
27/11/2017

Nice hotel. Far away enough to be quiet but still within walking distance from mostly everything. Free breakfast a big plus and actually very good. Staff extremely helpful and friendly. I would recommend.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Sepedigo for taking the time to review our hotel. Our location is prime for all the hot spots in the French Quarter for our guests to walk to easily. We appreciate the positive feedback and the recommendation. We hope you will come back and stay again soon.

"Adequate"

3
26/11/2017

The free hot breakfast food is just okay. Coffee was terrible, juice was terrible. Staff is friendly, hotel itself is outdated, pool is outdoors only. WiFi is poor, toilet was poor or maybe the just the plumbing. Bed was very comfortable. Elevator is very small. Location is ok.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Ian for taking the time to review our hotel. I apologize for not meeting your expectations during your stay. We will use your feedback to better improve our services to our future guests. Thank you again for staying with us and we hope you will come back again soon.

"In City Accommodations"

4
24/11/2017

The BW French Quarter Landmark is an excellent hotel to stay while visiting New Orleans. It is within walking distance to many of New Orleans desirable attractions, the provided free breakfast is very good with many choices and there is on-site secure and free parking. Rooms are on the small side, but up-dated, comfortable and quiet.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Richard for taking the time to review our hotel. We appreciate you staying with us and look forward to a future stay.

"New Orleans Layover"

4
22/11/2017

Great location, walking distance to everything in French quarter. Old historic building with fountain in courtyard. Rustic room, a bit dark but OK for a short stay. Very friendly and helpful staff, made us feel very welcomed. Nice selection for breakfast. Convenient car park but there is a fee. Right across from Luis Armstrong Park.

"Great stay"

5
22/11/2017

We really loved your hotel and location, would stay there again and again! New Orleans is a great place and there is so much to do and we were where we should walk to a lot of places, without having to get in the car.

"Location, staff and breakfast add up to three stars"

3
20/11/2017

Sometimes location wins out in picking a place to overnight, and this BW at the edge of the French Quarter has it. The most popular things to see were a 15-minute walk or a combination of streetcar rides. The staff was helpful, knowledgable, and friendly. No mis-steps there. Breakfast had eggs, meats, breads, potatoes, waffles and more. What are the negatives? The rooms are dated and dark. The soft water combined with soap makes the shower floor a little slippery. Parking is not complimentary.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Dear Fred, thank you for taking the time to review our hotel. We appreciate the kind words of breakfast, staff and location. We are currently in the process of painting our rooms a lighter color to enhance our guest experience. We appreciate the feedback and will take it into consideration while looking to improve our services. We hope you will come back and stay again soon.

"Wonderful Location - Friendly Staff"

5
20/11/2017

Wonderful hotel stay...bed was so comfortable...room was spacious...hotel was in a great location across from Louis Armstrong Park...out of the craziness, but in walking distance to find it on Bourban Street and the French Quarter! Hotel Staff was the most courteous we have experienced in a very long time...we would definitely stay at this hotel again...they served a "continental breakfast" but this breakfast included eggs, potatoes, bisquits, sausage, waffles, etc.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Guest for taking the time to review our hotel. We are happy to know you had a wonderful stay and enjoyed our amenities, staff and location. We look forward to the next time you come to visit New Orleans.

"It's a motel"

3
19/11/2017

Somewhat close to French quarters. About 15min walk. Place/room smelled like pot. Continental breakfast was good, staff was friendly. I would stay here again if no other hotels are booked. Aside from the smell of pot, it is a typical motel.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Dear John, I would like to start for apologizing for the issue you endured during your stay. We work hard to ensure our guests have the best experience possible while staying with us. We hope you will come back and give us another change to offer you a 5-star experience.

"Great Getaway"

5
15/11/2017

Had an awesome time! Lavonte was excellent...top notch employee. He gave us great information about a restaurant within walking distance. Beds were excellent!! Very comfortable. The only thing that hotel needs is more trash cans. Only small one in a room isn't enough and housekeeping just came into room one day, but otherwise everything was great!

"French Quarter felt Safe - This Hotel did NOT"

2
15/11/2017

The common area was dirty, felt unsafe with men loitering in the halls. The staff was split. There were a few VERY nice staff members, There were some Very indifferent, rude representatives. I have stayed at many Best Western and I have never complained about Best Western, Actually, never complained about any hotel.

"Stay somewhere else"

1
14/11/2017

We stayed here for three nights in November. The plus points are the friendly helpful reception staff, the fact that they include breakfast, and the location is within walking distance of Bourbon Street. The not so good points were the area as were advised not to walk down the side of Loius Armstrong park opposite ' to stay safe'. The room did not smell clean and the only way to ventilate it was to leave the door open with neighbours walking by. The room was also incredibly dark even though we overlooked the courtyard. The worst experience here was the attitude of the duty manager on the night we arrived. Our room safe did not work and as there were signs saying the safe must be used we were reluctant to go out until it was sorted. We rang reception and were advised that the manager had to deal with that problem. We waited for 30 mins and rang again and went to reception to enquire. He arrived over 45 mins later and when I pointed out we had been unable to go out due to delay he became aggressive telling us how he had had to take his lunch and deal with a blocked drain in someone else's room. Like a previous reviewer I had to muster all the professionalism I could to respond without being equally angry. He did eventually apologise and sent us a bottle of wine but I would have much preferred for the problem to have been dealt with more appropriately. In total it took more than an hour to resolve this issue. The attitude along with the poor standard of cleanliness prevents me from recommending this hotel which is a shame for the hard working friendly reception staff who do you make you feel welcome.

"Honestly disappointed"

2
13/11/2017

This hotel was not in a good location..taking a trolley was not fun...everyone else at this huge wedding stayed right in town and they walked everywhere. We could have stayed at the Omni for a little more than we paid at Best Western. Awful room 3rd floor court side.

"Did not meet my expectations, but slept well."

3
11/11/2017

I was not told upon arrival that there would be a parking fee of almost $30. I found out when I looked at my receipt when checking out. There was no shower curtain and the water pressure was extremely high. The room was on the smaller side, but it worked. In the end, what truly mattered to me was having a comfortable bed to sleep in and that's what I got. However, if I had know that I would be charged so much for parking I would have more than likely booked a room at a different hotel with a cheaper price. The hotel was advertising a price of $124 for the king bedroom. After the taxes and parking I ended up paying over $170.

"Letting the Good Times Roll"

3
09/11/2017

• The staff is phenomenal. Every person from front desk to housekeeping to breakfast staff to groundskeepers was the epitome of southern hospitality: warm, friendly, professional and engaged. • Breakfast was always beautifully presented, plentiful and delicious. The inventive menu was much appreciated for our five-day stay. • The grounds show a great commitment to appearance: well-swept, clean, tidy and serene. • The daily housekeeping was attentive and caring -- welcoming us back from our outings with a beautifully made bed, fresh piles of towels, shiny clean counters and bathroom. • The room amenities were a great surprise which included two very quiet and dependable items: AC and refrigerator. • The Jacuzzi is a jewel and the showcase of the room • The king-size bed was pure comfy luxe for restorative naps and nighttime sleeping. • The closet was a delightful spacious surprise with the interior light, detachable quality wooden hangers, and mirrored doors. • The additional sink at the bar-counter was used and appreciated often.

"First and last visit to this hotel!"

1
07/11/2017

Went to NOLA for a fundraiser, that we attend every year. Have tried different hotels in different parts of the city. So we thought this one looked OK to give a try. WRONG! Upon check in 11/3/2017, about 4:30 PM, we were told that our reservation had been cancelled. We had not cancelled, so I asked who cancelled and when? The desk staff couldn't tell. However, they said we can find you a room. We had reserved (month ago) an executive king room. What we got was an ADA accessible room, that looked like a Motel 6, at best! In addition, when the front desk ran my credit card, they said it was declined. Well, that isn't accurate. So I gave them another card, declined as well. Again, not accurate. They ran the same card again and it was fine. One guy said "we've been having problems with our computer so it's probably just our equipment." That is a true statement. The other worker, said "no, it's her card, she needs to check with her credit card company." I replied, "No, it just worked, there is nothing wrong with either of my cards." It took all I had to be professional at this point, I clearly was not dealing with professionalism on the other side of the desk. At any rate, we got checked it, went to our terrible room and got ready for our function that evening. The hotel is not very clean. I have no idea what the cleaning staff does while on duty, but cleaning is not one of them. After the first night, they did not empty trash, pick up towels from the floor, clean the sink, or anything else for that matter. There was a piece of toilet paper on the floor when we checked in and it was still there when we left. I put on socks when I get out of the shower to keep my feet clean. I put on white socks and they were black by the time I left. Looked like Wal Mart feet.The hotel is noisy. The trash trucks come around 4:30 - 5:00 AM every morning and it is loud! Needless to say, this was a one time stay at this establishment. It's probably fine for people that like cheap motels. Just not us!

"Excellent location + quiet; but old"

3
06/11/2017

There is nothing terrible about this hotel - staff is very friendly. The location is excellent, and actually very quiet. But it really needs a huge overhaul. The room is very old, and I grossed out every time I had to walk on the carpet without shoes. The cleaning lady didn't clean our room the entire time we were there - we had shown up (3pm) at the same time she was going to clean, and just left. No microwave or fridge.

"French Quarter, New Orleans"

4
04/11/2017

The hotel was within walking distance of many French Quarter attractions. The staff was exceptionally friendly and made the hotel feel like home away from home. The hotel room was small and the late night returning guests to the rooms was loud. The exercise room was not cleaned all week and they did not supply items for me to clean the equipment even when I requested it. The breakfast was exceptional on the weekend, but the fruit was canned during the week. I would return because of the staff.

"Good service and good value"

4
03/11/2017

The staff was very friendly and helpful. The room was fine and surprisingly quiet. The breakfast was very good. The location was great for us, right on a trolley line and right at the edge of the quarter.

"Wonderful stay"

4
30/10/2017

I spent three nights at this hotel and it was nice,clean. I especially enjoyed the breakfast. Staff was very friendly. Special shout to the Evening front desk staff(Tae) He was so friendly and helpful. Great stay

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Ashley for the great feedback and we are so pleased to know you had a great trip. We hope you will come back and stay with us again soon.

"Very pleasant 4 night stay"

4
30/10/2017

King room on 2nd floor was very clean with all the amenities including a bar fridge. Beds were very comfortable and rooms are nicely decorated. Front desk staff, Tracy and Brunetta, were very friendly and helpful. Breakfast had variety everyday. The dining area was kept very tidy and foods were filled up quickly. We would definitely stay here again.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Daryl for choosing to stay with us during your time in New Orleans. We are lucky to have such a great staff and our breakfast is key for going out for a long day of touring. We look forward to your next stay.

"Trip to New Orleans"

4
27/10/2017

We had a king room on the second floor. The room it self was small, not much room to move around. The price was right and the breakfast was great. Just a few blocks away from Bourbon Street. Easy walking to area attractions. Did get nervous when some people tried getting off our city tour bus just east of our hotel and the tour guide said, “You don't want to get off here. There are places in New Orleans that you just want to stay away from.”

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Dear CTRAD, I appreciate you taking the time to review our hotel. Our breakfast is a great way to start your day when you stay with us. I apologize for the tour guide scaring you and assure we take our guest safety very seriously. We hope you will choose us the next time you visit the French Quarter.

"Simply great!"

5
26/10/2017

Great location, great breakfast, great staff, great price( come on guys!), great patio w/ pool....ok?..rooms are kinda small, so what, make it work, don't complaint and be happy!! Just enjoy yourself and forget about..Laissez le bon temps rouler!

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Dom for taking the time to write such an energized review. We hope our guests come to have a great time and enjoy the city while they stay with us. We hope you will come back and see us again soon.

"Simply the BEST!"

5
23/10/2017

Always the best! Safe and perfectly located in the French Quarter! I tell all friends and family about my stay at the Best Western. I would t stay anywhere else. If I had to, it wouldn't be the same. The staff makes this place the best. Of course, if the staff wasn't friendly and courteous , I would not return, but I have returned for the past 6 years every year at least once or twice a year!

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Armando for taking the time to write about your home away from home! We truly appreciate your business and this review will help our future guests choose us for when they visit New Orleans. We look forward to your next stay.

"Good location"

4
21/10/2017

Great location on Rampart St, Right on the edge of the French Quarter and opposite Armstrong Park. All the French Quarter is easily inside walking distance with Bourbon St just a couple of blocks away - which is close enough in my opinion. Also situated right on one of the streetcar lines. The hotel is OK, rooms a bit dark decorated in brown and beige, more functional than attractive. The included breakfast is basic and busy but does the job as there are many eateries nearby. Staff all helpful and pleasant and rooms clean. There is a small pool area as well. So, not great, morbid by any means, a great base I'd you want to use it just as that.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Graham for taking the time to review our hotel. I appreciate the feedback and are in the process of painting the exterior rooms a lighter color to brighten them up for our future guests. We hope you will come back and stay again the next time you visit the French Quarter.

"Two days in The French Qtr 10/12 and 10/13"

4
19/10/2017

My wife and I along with our 19 year old son spent 2 days at the BWPFQL in a standard two double bed room. The hotel was very convenient to all things French Qtr. Quiet and clean but small room with friendly and attentive staff. Breakfast is good and more than sufficient to begin your day. Dont spend the extra $ for courtyard view. After all the French Qtr itself is the star and you wont spend much time looking out your hotel window at the courtyard. Its no more than a ten min walk to anything in FQ and is directly across the street from Louis Armstrong Park. Also hotel is very easy access from interstate.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Baroosh for staying with us during your time in the French Quarter. We greatly appreciate your business and feedback for your stay. Our location is prime for anyone looking to walk around the city or take the street car to the Garden District or down Canal St. We hope you will come back and stay again soon.

"Top of the line service!"

5
16/10/2017

The customer service here is above and beyond! Battery in my car died and Lawrontay, the gentleman working the front desk, got us checked in and then helped me repair my vehicle! Room is great, location was on point, and the service is spectacular! Look no further than this hotel! Ask for Lawrontay and he will get you taken care of!

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Patrick for taking the time to review our hotel. I am very glad to hear everything worked our with your car and Lawrentay could be of service. We look forward to you staying with us the next time you come to New Orleans.

"Nice quiet hotel"

4
15/10/2017

This Western Hotel is on the north end of the French Quarter. It's close enough to walk to anything you want to see in the quarter and far enough away from Bourbon St that you won't be disturbed by the noisy tourists and buskers. Our reserved room with a jetted tub had a broken pipe so the manager gave us another room at half price until we could move into the reserved room. Room 301 where we ended up is a handicap accessible room on the street side of the hotel, so there is some traffic noise but not much. The bed was very comfortable and the room is large. The towels are plentiful and very fluffy. The room had a fridge. On the fourth day the hotel staff moved our stuff into one of the hot tub suites for the last 3 nights of our stay. These suites are on the ground floor off of the courtyard garden. Again the bed was very nice and the suite was quite large. This room had a fridge and microwave which was great for heating up leftovers. The staff was very helpful and knowledgeable. We got a lot of great suggestions about where to eat and how to use the tram. They also were happy to make reservations for tours. The breakfast was plentiful and typical for Best Western. All in all a good place to stay.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Dawn for taking the time to review our hotel. I appreciate your understanding of having to move rooms and we are pleased to know you and your husband were able to enjoy your stay with us. We welcome you back anytime.

"Great location and amazing breakfast"

5
14/10/2017

We booked this hotel for a wedding and we are very happy with your stay. Yes the parking is tight (so is everywhere in NOLA) and the rooms are small but we only slept in them. The rooms would feel bigger If they didn't stuff them full with so mosh excessive furniture but was till done. The paint smell outside our room was a little nauseating but I assume that will be temporary. This is a nice, clean basic hotel within walking distance to the action. A couple blocks from bourbon and royal street and about a 10 min walk to the square. But the breakfast might be the best hotel breakfast we have had! Clean, comfortable and helpful staff.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thanky you Jennifer for taking the time to review our hotel. We appreciate your feedback and apologize for the inconvenience of painting our hallways during your stay with us. Our location and breakfast are just a few perks our guests have while staying with us in the French Quarter. We hope you will come back and stay again soon.

"Great hotel "

4
10/10/2017

We stayed here for 3 nights as part of a large group, the hotel overall was very good. Friendly staff at the front desk which done everything they could to help you, also the bar staff we came across were great! Only 1 problem what came up with staff was that one of our friends who stayed here at the same time had some money stolen from her room, which a master key was used to enter her room. Which was reported, apart from that there was no problem. The rooms where clean, beds were very comfy and offered everything you need while staying at the hotel. The pool was really nice, with lots of sunbeds and seating around the edge! There is a small gym with cardio machines and free weight machines which was nice. Breakfasts in the mornings offered a variety of different foods which was all good. Free wifi Location of the hotel was very good! Only a 10 minute walk and your in all the action of the French quarter such a bourbon street and where it's all happening in New Orleans! Would defiantly recommend this hotel

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Damez for taking the time to review our hotel. We appreciate you staying with us and love that you will recommend us for other travelers coming to New Orleans. We hope you will come back and stay again soon.

"Convenient & Great Staff"

5
10/10/2017

The hotel was so convenient to the French Quarter and the hotel staff was great in calling and getting excursions booked for us. The breakfast was good and wide variety. The lounge had good prices on drinks. Beds were very comfortable.

"great location with tram ride and borboun street"

5
08/10/2017

great location to catch the tram to go anywhere and easy walk to borboun st.and anywhere in the french quarter.also some dives nearby if you dont want to go to.borboun st.hotel staff are friendly and helpful

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Austinite for choosing to stay with us during your time in the French Quarter. Our hotel has a prime location with the streetcar directly in front of us and being only 3 blocks from the World Famous Bourbon Street you can walk to all the bars and restaurants. We hope you will choose us again the next time you come to visit New Orleans.

"Would Stay Again"

4
04/10/2017

Overall experience was great. The room was a little small but we made it work. (Only stayed one night). The breakfast was good and the location was also. We enjoyed the walk to the French Quarter. The tourism taxes and parking are a bit much.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Sylviat for taking the time to review our hotel. We are happy to hear you had a good time while staying with us and I do apologize for the city taxes and parking fee's but unfortunately being located in a city we are limited on parking and give our guests access to their vehicles with in and out privileges. We hope you will come back and stay with us again soon.

"Great staff, great value"

5
03/10/2017

The staff was great, especially Darlene. The location made it simple to find your way around the French Quarter. Loved the free breakfast every morning. Room was clean. Cab stand right outside the door.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Jeffrey for the great comments and mentioning Darlene. Our staff and location are 2 things that have our guests coming back to stay with us over and over. We hope you will come back and see us again soon.

"Great front desk staff"

4
02/10/2017

We booked this hotel online and were definitely not disappointed. Rooms are great, beds are very comfortable and the breakfast was great. Home cooked oatmeal, waffles, sandwich fixings, including shredded cheese and salsa. Only surprise was the $26 per day for parking, but I hear this is normal with all hotels in the city. Upside was you could come and go as you please. Front desk staff, including Robert, were very helpful with directions to trolley stops, stores in the area and to the French Quarter.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Barba for taking the time to write about your stay with us. Our staff works hard to give you a great breakfast to start your day before touring the city. Yes, their is a fee for parking but you do have in and out privileges to help with convenience. Robert is a great employee and we are lucky to have him on our team to help guests find great local restaurants and fun things to do. We look forward to a future stay.

"Great place to stay"

5
02/10/2017

Stayed here in September 2017. The hotel is everything we hoped for - great location on the edge of the French Quarter with a tram line right outside the front door. Great room on the third floor overlooking the courtyard and the pool. Good breakfasts and friendly staff who fixed a minor problem very quickly. The hotel is close to bars and restaurants and shops, all of which are easy to get to on foot. We hope to come back.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you SomersetBill for taking the time to review us. We greatly appreciate the feedback our future guests can read to help picture their stay with us. We hope you are able to come back and see us again soon.

"The AC sound is very loud, can't sleep well at night. Parking lot is too compact."

1
02/10/2017

The AC sound is very loud, can't sleep well at night. Parking lot is too compact, it's difficult to park. Not much choice for breakfast. The room is much smaller and narrower than pictures. Beautiful yard but we can't see it from our room.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Dear Guest, I would appreciate if you could contact the hotel and let us know your reservation details so we can investigate the AC unit and can fix it for our future guests. Our parking lot is limited but we do our best to be able to accommodate as many guest cars as possible for their convenience of on-site parking. Thank you for the comments on our beautiful courtyard in which you can book a Courtyard facing room the next time you stay with us. Thank you again and we hope you will give us another chance to provide you with a 5-star experience.

"hotel stay"

4
26/09/2017

The staff at this hotel is outstanding. The room and premises were very pleasant. The room was not large but well appointed. The bathroom was small but clean. The location worked well for us and the rates are reasonable.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Racmont for taking the time to review our hotel. Our helps our guests have a great experience when they come to visit the French Quarter. We hope you will come back and see us again the next time you come to New Orleans.

"Great location"

4
22/09/2017

Stayed 3 nights. Great location within walking distance of French Quarter and all the night life. Good breakfast and polite helpful staff. Only slight criticism is that we couldn't find any bar staff on Wednesday night so we couldn't get a drink. Silly little things like no shampoo but 2 conditioners, no coffees left on one day. Also room is very dark but I guess this helps it stay cool. Overall good stay and good value mid week.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Carolyn for choosing to stay with us during your time in New Orleans. Our French Quarter location is perfect for guests looking to walk to the night life but far enough to get a good nights rest. I appreciate you letting me know the few things we can improve on for our future guests. We hope you will come back and stay again soon.

"Great Value"

4
20/09/2017

We were able to check in early which saved a lot of hassle for us. The staff was always friendly to us. The location is fantastic and we were able to walk everywhere. Breakfast was good and had a lot of options. Will stay here again!

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Hannah for taking the time to review our hotel. We are happy you enjoyed your stay with us and hope for your next visit we will be able to show you a 5-star experience!

"Great staff! They went over and beyond to help my first trip to New Orleans be a great trip."

4
20/09/2017

Would recommend this place if you are Okay with walking to the action (ie Burbon street and various restaurants). It was pretty quiet nights so you can actually get some sleep. Only thing i would say that would really help is an in house restaurant or room service.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Nicole for the recommendation. We appreciate you staying with us and will look into your suggestion for an on-site restaurant option. We do offer many delivery menu's for local eateries as an option as well. We hope you will come back and stay with us again soon.

"Family trip"

4
17/09/2017

Close to the French Quarter without the noise. Walked almost everywhere. Breakfast saved a lot of time & cost. Parking was on site so less loading and packing up. Pool was quaint. The hotel has an elevator. Needs a microwave to keep the family happy.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Guest for taking the time to review our hotel. We appreciate all the great comments to help our future guests know our prime location. Having on-site parking does help our guests with convenience and our pool and courtyard are a great place to sit back and relax after a long day of touring. I do apologize for not having microwaves in our rooms but we do always have our microwave available to guests in the breakfast area. Thank you again and we hope you come back and stay again soon.

"Needs better maintenance"

1
15/09/2017

Room 246 Still had the last tenants clothing. Exterior Door jam was busted. Loud construction nearby. Pillows were very small. Room was very dark. Remote did not work Small shower only. Moved to room 305 Bathroom door did not shut. A/C unit made rattle noise. Room keys did not work after first night, has to get new keys. Nice big pillows! Plenty of light! Hotel over sells parking lot. Double parking of cars in the lot. Must leave keys with front desk so that they can juggle cars, which lead to damage to our car.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Mark for taking the time to review our hotel on TripAdvisor. We have taken your comments very seriously and are working to improve our facilities for future guests. We appreciate you staying with us and hope you will come back again soon to see our improvements.

"My home n New Orleans"

5
05/09/2017

Excellent and pleasant stay,a great place to stay with outdoor pool.Full breakfast, early check in if available, wake up call service, simply, i love this place. You should consider this hotel n your plans to NOLA.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you MoisCorO for being able to take the time to leave such great information for our future guests to see. We hope you will continue to come back and stay with us to ensure you always have an excellent and pleasant stay when you come to New Orleans.

"Our stay"

5
05/09/2017

My fiancé and I stayed here this past weekend. The hotel was beautiful and so was our room. Very romantic. All of the staff was very friendly to us. The ladies at the front desk were wonderful. Ty the bartender was also very friendly and kind. The hotel was in a great location. Perfect walking distance to the French Quarter. Quiet enough of a location too. We will definitely come back and stay here again.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Debbie for choosing to stay with us during your romantic weekend getaway. Our friendly staff is how we have our guests coming back and again and again and we hope you will do the same very soon!

"Great location, good hotel"

5
04/09/2017

The location, just on the verge of French Quarter with 5-minute walk to its center sells this htel easily. But it has also more to offer - quaint insides and nice architecture, a very nice pool, breakfasts slightly better than all other motels and a good service. The price is OK for New Orleans and this location, though you have to pay additionally for th parking. Overall I had a great experience.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you for taking the time to review our hotel. We are so please you were able to enjoy our prime location and our amenities. We hope you will come back and stay again soon.

"Location, Service"

5
01/09/2017

This was the most amazing hotel I've been to in this price range. They have beautiful rooms, a historic property, a pretty (if small) pool, a bar, free, (REALLY GOOD) hot breakfast. The service really is phenomenal. It is only a few minutes walk away from Bourbon street, only a few more from Jackson Square, right near where a few walking tours depart, and across the street from an amazing park.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Madelyn for staying with us. We are glad to be at the top of your lists of hotels you have experienced in New Orleans. Our historic property offers something for everyone to be able to enjoy their stay in the French Quarter. We appreciate your business and hope you will come back and see us again soon.

"Great value!"

5
01/09/2017

Located on the edge of the French Quarter, we expected some unwelcome excitement during our stay, but we were pleasantly surprised! Lovely decor, clean, comfy, secure parking, friendly staff, inviting courtyard with pool, and walking distance to so many attractions! This place really has it all!

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Amy for choosing to stay with us on your trip to New Orleans. We are so pleased you were able to enjoy every aspect of our beautiful hotel on the edge of the French Quarter. Our location, staff and facilities are the reasons why guests continue to come back and see us again and again. Thank you for staying with us and we look forward to a future stay.

"Great customer service"

5
28/08/2017

This hotel is located in French Quarter away from the noisy area but close enough to walk everywhere. The rooms had unique layouts due to the historic nature of the building. What stands out here is the great customer service in all areas. The front desk staff went above and beyond our expectations. The breakfast staff were so hard working and very personable. Breakfast was varied and plentiful and the eating area was relaxing and beautiful.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Agnes for taking the time to review our hotel. Our location is prime when visiting the French Quarter and our staff and facilities help create a unique experience for our guests to enjoy their stay. We hope you will come back and see us again soon.

"Good value for French Quarter"

4
22/08/2017

We stayed here two nights of our New Orleans stay. It's a clean and quaint hotel, with pretty good breakfast. Easy to walk to the French Quarter and all it's hot spots. My only suggestion is for them to lighten up the guest rooms a bit. Our room was located down a hallway and with the dark decor, it made it difficult to get going in the morning because there was hardly any sunlight. Other than that, a solid choice.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Meredith for taking the time to review our hotel. Our location is one of the top reasons why guests choose to stay with us. Our breakfast and amenities are some of the perks they discover during their time here. We are currently in the process of updating the paint in our rooms to bring a brighter feel to them. We hope you will come back again soon to see the new color! Thank you for staying with us.

"A Quiet Retreat on the Edge of the French Quarter"

4
17/08/2017

This small, almost boutique hotel on the boundary of the French Quarter offers a quiet respite from the hullabaloo of Bourbon Street, and the French Market just three blocks away. In the centre of the hotel is a shaded, landscaped courtyard with an al fresco dining area, and swimming pool. The rooms are clean,comfortable and roomy, with good amenities. The staff are very welcoming, friendly, and helpful with booking tours, and answering questions. Breakfast was varied and delicious. There is a welcoming bar and lounge, which is a great place to meet fellow travellers.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Sue for taking the time to write such a detailed review about our property! Our future guests will be able to use this to help picture their stay with us. We greatly appreciate you staying with us and hope you will come back and see us again soon.

"Amazing Staff!"

5
17/08/2017

Clean up your own dishes! The Bfast staff arent waitresses. Unless you are leaving a tip, don't be ugly. They work hard for you to give you an amazing Bfast to start YOUR day. All staff was amazing here. Please give more space for vehicles. Thank God I had my convertible to be able to get in my car by opening it up. To pay $28.50 to park in a tight space but having posters saying "Not responsible for your car" is not so cool & you know what you are doing, clearly.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Kisses for choosing to stay with us. Our breakfast staff is the best and they work to make sure you start your day with a full belly! Our parking lot is tight and we do try to fit all vehicles for guests choosing to park with us and apologize for this inconvenience. We hope you will come back and see us again soon.

"The French Quarter"

5
15/08/2017

Upon arriving we were enthusiastically greeted by Lawrentay, he was extremely polite, courteous and knowledgeable. The hotel was very nice and comfortable, the pool and courtyard were very relaxing. We even ate breakfast by the pool, which was a good breakfast. Onsite parking was a great plus and I never felt worried about the safety of the car or its contents. It was a short walk to bourbon street or even down to St Louis Cathedral and then to the Central Grocery and Deli for the famous Muffuletta.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you for taking the time to review our hotel. We greatly appreciate the kind words about Lawrentay and compliments about the property. We are happy to know you enjoyed your stay and hope you will choose us again the next time you come to New Orleans.

"Great spot"

4
15/08/2017

This hotel is very nice, very convenient to bourbon street, great restaurants and bars. Ask at the front desk about Oceana! Nice pool and patio area, fairly quiet as well. The bar is well-stocked and bar staff is friendly and fast

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Joshua for the great feedback and tips about the area. Our future guests will use your review to help picture their stay with us. Oceana Bistro is one of our favorites and we try to let everyone know about it! We hope you will come back and see us again soon.

"Everyone makes you feel at home here!!!! Very helpful!"

5
14/08/2017

Great place to stay, and to take the family. Wonderful pool! Friendly staff. Right in the edges of the French Quarter! Just 3 blocks from Bourbon Street and 6 blocks from Decatur Street. Two blocks from St Ann's street with a straight shot down to Jackson Square.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you for the great comments on the location of our property and how we strive to make our guests feel like they are part of our family. We have a wonderful staff and they keep our guests coming back again and again. We hope that you will do the same the next time you come to New Orleans.

"Great hotel"

5
10/08/2017

Great service and friendly staff. Good breakfast. Location was great within walking distance from bourbon street. Many tours offered within budget. Hotel staff can book tours for you, hassle free. Very clean and great rooms.

"Blondie solo travler"

4
09/08/2017

Tookmy family on a quick vacation to New Orleans. We knew it was scheduled to rain however we were not expecting a flood. We did mama be to go to the French market. The next day was pleasant we went to the aquarium. Then they wanted to go in the pool

"Ms. Kim was wonderful"

5
07/08/2017

So I just came back from New Orleans and I must say I had a excellent time. A huge part of that was because of Ms.Kim, I met her at breakfast the first day and she immediately made me feel comfortable to ask her questions about the city and the hotel. She made sure me and my friends had everything we needed and definitely went the extra mile. When I come back to New Orleans I will definitely stay here again and I hope to see Ms.Kim there again. If you want a affordable, clean, hospitable, and good location hotel look no further. P.S it comes with free breakfast and it was the bomb!!!!

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Guest for the great comments on Kim! She is a great asset as our breakfast supervisor and as you can see makes everyone feel like you're at home in her kitchen! We are happy to know you enjoyed your stay and we look forward to your next trip.

"i say yes"

5
07/08/2017

the hotel decor is older, not so modern but thats ok. the elevator is small and the parking spots are small. the shower is small and stand up only, no sit down tub. the room has no microwave. the room was clean and comfortable. the staff were super nice and welcoming. walking distance from what i consider the far end of new orleans. also what i consider colorful flag end of new orleans. walking distance to the french market. fridge in the room. did not try the breakfast, bar, or pool but i was grateful for the options. the cleaning staff was kind enough to leave a friendly note when they were not able to make my bed due to me leaving my open suitcase on top of it while i was away. i appreciated that. overall super stay. i recommend and i will return.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you guest for taking the time to write such a detailed review. We appreciate the recommendation and will hope to see you again soon.

"One night stay"

3
06/08/2017

The location is within walking distance from Bourbon St. Parking is terrible, they stack the vehicles in and when it's time for you to leave it could take a while. It took them one hour to move the cars so that I could get out.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Dear Sushibuff, I apologize for the inconvenience you had regarding our parking situation. We try our best to accommodate all guests looking to park at the hotel. We will use your feedback to make improvements to provide a better experience for our future guests. We hope you will come back and see us again soon.

"Great location"

5
03/08/2017

Great hotel, room, and staff. There was no parking but they will assist you if you pay for parking. $20-30 depending on size. Location was great to leave car because everything is in walking distance.

"Not too far from the shenanigans"

4
02/08/2017

Had everything we needed for our first trip to NOLA. If i had to complain, the parking lot would get filled up and you would have to let the front desk hold your keys so they can move cars around themselves if need be. This might be a huge problem if a vehicle was damaged during the stay. Proximity to bars and restaurants wasnt too bad. Being in NOLA, you could probably throw a rock in any direction and hit one of the two. Most places that we went to was about a mile to 2 miles away though. Brisk walk or easy uber ride. Didnt use the pool but it was always poppin with guests. Breakfast was always packed, but i was only there for the coffee. Rooms are well kept. BEWARE THE HOT WATER, their water heater is the bees knees to it turns up real fast.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Lance for taking the time to review our hotel. We do our best to fit all of our guests in our lot to try to accomodate everyone. Our location is perfect if you are looking to walk around the French Quarter or take the street car down to the Riverwalk Outlets or the Garden District. Uber is an easy way to get around and being on our street there is never bad traffic to catch one! We hope you will come back and see us again soon.

"Home away from home !"

5
02/08/2017

I have been staying here 6-8 times a year for about 20 years now !!! It is so close to bourbon street , super nice staff , room safe , parking on site ! Never stayed at a place you felt so welcome !!! Clean updated rooms , breakfast included ! Nice pool ! Couldn't ask for a better deal ! Close to everything !

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you James for choosing to stay with us over and over again, we appreciate your loyalty. We always look forward to you coming back to see us again! See you soon!

"Good customer service, but has consistency issues with offerings..."

3
31/07/2017

Good customer service, but the cleanliness of the room left something to be desired, and the breakfast offering was highly lacking in staffing keeping items stocked for as many guests as it promised to accommodate.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Dear Angela, I apologize for your experience during your stay. We will use your feedback to improve for our future guests. Thank you for staying with us and we appreciate your business.

"Great place to stay at New Orleans"

5
29/07/2017

Great staff. Very helpful and friendly. Robert and miss Jess really stood out and I will make sure if I'm in town to check in back here. They all went above and beyond. Thank you for such an amazing hotel experience.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Frank for taking the time to review our property. We are very lucky to have such a great staff that puts our guests first. We will continue to provide our guests with an amazing experience and hope you will come back and visit soon.

"Charming hotel ."

5
26/07/2017

Hotel was very clean , staff was very helpful - has a great pool with lounge chairs - great walking distance to many famous New Orleans sites . I also got to see a ghost tour and the GM of the hotel kara , booked my partner and I -a very romantic steamboat Natchez cruise ,for dinner ! Which was great ! Will definitely return.

"New Orleans "

4
26/07/2017

Good location. staff is extremely attentive and accommodating. Kim, Brittany and I forget her name ,she has "37 years" of service there . They were awesome ! Only negative is the room was a little musty , I believe that's just part of this section of the French quarters .

"Terrific atmosphere"

5
21/07/2017

Value for money.brilliant breakfast,obliging staff,excellent cleanlinessenjoy the experience the porters counter personnel cleaners and everyone else involved are terrific The breakfast menu of cereal,porridge scrambled eggs coffee fruit juice toast three joiners of milk fresh fruit to take and eat later makes sure that you can practically last all day without having midday meals

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Roger for the great comments on our staff, cleanliness and breakfast. Our complimentary, hot breakfast buffet will always keep our guest full and energized to go out and explore the city! We appreciate you staying with us and hope you will come back and see us again soon.

"Great place to stay."

5
21/07/2017

Hotel staff and employees are extremely helpful, friendly and caring. Excellent breakfast with caring and helpful staff, Kim, Brittney and Carlene. Have stayed here numerous visits and always great experience.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you guest for the great feedback and compliments to our wonderful staff! We appreciate your loyalty and we look forward to your next stay!

"4 Days in New Orleans"

5
20/07/2017

the entire Staff is Awesome ! Starts with Tracy, Brenetta, Robert & Lawrentay @ the front desk. Bartender Ty is incredible ! Breakfast hosted by Kim is absolutely Delicious ! ! I feel at home while staying @ this hotel. Great Location. Employees always make great recommendations on Dinner or Lunch locations

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Felix for this amazing review! We love having you stay with us and always look forward to the next visit. We are so lucky to have such a great staff and location. See you soon!

"great experience/ friendly staff"

4
14/07/2017

I transferred from the Holiday Inn at the Superdome, after receiving subpar service there. I believe my experience was primarily driven by the rate I was paying, which was rack rate from the visitor center upon entry in the state. Based on my observation, other guests were fully served, while I was fully ignored when needing service, which primarily related to requesting additional towels or utilization of the pool. There were 3 family reunions going on at the time, which had completely overtaken the hotel. The staff did not seem to have the ability to accommodate other guests. The pool is located at ballroom level, which accommodate any large functions, the spill over from the family reunions did not allow other guests to enjoy the facilities. Effectively the family reunion took over. Further the rack rate was going up 300% for the weekend stay. I had no problem paying a higher fee at the best western, including the parking fee; however the Holiday Inn did not deserve such rare even though the beds were more comfortable. The subpar treatment as a third class citizen was enough to deter me from switching from the Holiday Inn to the Best Western. Additionally the Best Westetn is ina preserved historic district, very quaint, friendly staff, lacking a bit in accommodations, but well worth the switch. Hotels should not judge customers by the rate they are paying!!! Overall I recommend the Best Western, which is also conveniently located in the French Quarter. I also want to add that this is my first review ever, which is to be taken with a grain of salt, but generally there are two spectrums. Completely satisfied and unssatisfied. So obviously in terms of the Holiday Inn I am completely unsatisfied and feel that the treatment I received was based on the rate I was paying. For the rate it was acceptable; however for $200 plus a night, plus parking - NOT worth it, considering the shower had no pressure, the toilet did not flush fully, the AC created a 1 inch puddle on the balcony from all the condensation and not to mention all the noise throughout the night. If you are paying anything over $100 including parking for the Holiday Inn, you are wasting your money. Breakfast is not included either!!!!

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
DCTraveller, I am so sorry for the bad experience you had at the Holiday Inn! I greatly appreciate you coming to stay with us and that we could help turn your trip around. We work hard to provide ourselves with superior customer service and a great location. Thank you for staying with us and we hope you will come back to stay with us again.

"Very Good"

4
13/07/2017

The staff friendly and helpful....The hotel was very clean...full breakfast... It is very convenient to French Quarter, just a few blocks away. The Trolley line in front of the hotel. I would stay here again.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Rebecca for taking the time to write about our hotel! We appreciate that our hard work is reflected on providing our guests with a clean room and great service. We look forward to you coming back to see us again!

"3 days "

4
12/07/2017

This is my 3rd night here. It's in a good position to everything in the French quarter. It's clean and comfortable. The breakfast provided is quite good. They don't have a restaurant here for evening meals but there's so many good restaurants around it's not a problem. Housekeeping are very late coming around if they come around at all. All in all this is a good place.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you guest for taking the time to review our hotel. We greatly appreciate your feedback and will use it to improve our services to future guests. Please feel free to contact the hotel if there is anything else we can for you. We hope you will come back and see us again soon.

"Fabulous location and excellent service"

5
10/07/2017

This Best Western proved to be a great place to stay in New Orleans. The location can't be beat. It is on a streetcar line and we were able to walk to the stop and then tour the city with our $3 day pass. We walked several blocks into the heart of the French Quarter one evening for a fun dinner on Bourbon Street followed by some jazz.. The hotel offers an excellent hot breakfast each morning and that was appreciated, too. The room wasn't large but our king size bed was super comfy, The hotel is built around a courtyard and the ambiance was very nice. The staff was wonderful -- sharing ideas for restaurants, showing us a map and explaining how to get around on the streetcars, and making sure that a taxi arrived right on time to take us to the airport.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Eva for such a great review! We greatly appreciate you staying with us and pride ourselves in superior service and proving our guests with a one-of-a kind experience. We hope you come back and see us again soon!

"Great Hotel in a great location"

5
10/07/2017

I've stayed here at the Best Western Plus French Quarter Landmark hotel two different times, and have really enjoyed my stay both times. It's located in the "neighborhood" side of the French Quarter and close to Armstrong Park, Frenchmen Street, and The Marigny. If you want to get away from all the traffic on the busier side of the FQ but still be in the mix this is the place to be. Highly recommend.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Jim for the great information for our future guests to see and you explained our location perfectly! We appreciate you staying with us and are pleased to know you will recommend us for those come to stay in New Orleans. We hope you will come back and stay with us again soon.

"French Quarter Landmark Best Western"

5
10/07/2017

We would highly recommend this hotel. The staff is very professional and courteous. The room was clean and comfortable. The breakfast was one of the best hotel breakfasts we have had. Highly recommend

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Cindy for the fantastic review! We work hard to provide our guests with clean rooms and great service. We appreciate the recommendation and we hope you will come back and see us again soon.

"French quarter hotel"

3
04/07/2017

The hotel is within walking distance of the French quarter World War II museum and the aquarium staff is very good rooms are clean but the beds are very soft making it hard to sleep on it was also hard to regulate the air temperature and the heavy curtains did not shut all the way so I had to use a hanger to keep the light out At night.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Stephanie for choosing to stay with us. We appreciate your feedback and will use it to improve our services for our guests in the future.

""Kim was the best""

5
04/07/2017

Overall the staff at the Best Western were extremely polite! It was my first time in New Orleans and I had an awesome time. The highlight of the Hotel stay was the great hot breakfast made by Kim and the rest of that breakfast crew. Kim was kindhearted and was always seen chatting with guest. She was helpful with highlighting some places my group could go for some good jazz and good food. She was super helpful and always did it with a smile! Always good to be in a place where you feel at home! Thank you Best Western and staff for a lovely stay!

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Tuddie for the great comments on Kim and our staff. We pride ourselves in "Southern Hospitality" and strive for providing our guests with a great experience when they stay with us. You are most welcome and we hope you will come back and see us soon.

"New Orleans Visit"

4
04/07/2017

Great place to stay and very close to all that is going on. Staff where great and helpful. A little over priced. Clean and tidy place. Good place to stay and do not expect to much as this is a place to just shower and sleep as you should be on Bourbon Street

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Marcus for taking the time to review our hotel. We appreciate you staying with us and hope you will come back to see us.

"Moms gone wild "

5
03/07/2017

Great staff!!! The staff here is awesome and the amount of effort that they put into their job is amazing. I always saw smiling faces and if I needed anything they were always there to help. Also breakfast was beyond amazing! Kim and Brittney cooked probably some of the best bacon that I have tasted in forever and man that dirty rice. Worth the stay being walking distance from bourbon.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Cat for choosing to spend your time at our hotel! We greatly appreciated you staying with us and we are very lucky to have such a great staff. We look forward to having you with us again!

"A surprise"

5
03/07/2017

The hotel was a surprinhly good find in the French Quarter. The breakfast was exvellent and staff a delight. The hotel was located near all the activities that we wanted to visit. I will definitely use the hotel for future trips to New Orleans.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Carolyn for staying with us! We are happy you enjoyed our great location and we are excited to know you will come back and see us. We hope you enjoy your 4th of July Holiday.

"Darlene was awesome"

5
29/06/2017

The staff was very nice and helpful. They also were very helpful in giving us ideas on what to do that was family friendly. We had never been to New Orleans before and Darlene was very helpful and gave us tons of ideas!

"Good priced for the french quarter"

3
29/06/2017

It was a good location and price, but the parking was like a sardine can. The staff were very friendly. The tv channels kept going out and the room was musky smelling, the hotel lobby was very unique. And the pool area was beautiful.

"Great location"

4
27/06/2017

We use Best Western as our 'go to' hotel and the Landmark was very good in most respects. The staff were great, the room very clean and with good facilities. The only two observations would be 1) that it was very dark and the brown walls and decor made it even more somber and 2) the air con was very noisy even on the lowest fan setting (they need to be replaced by more modern efficient units for the light sleepers amongst. us!). That criticism apart, breakfast was great and the location is perfect for seeing all the sights especially as the tram goes right past the hotel.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you FamilyTravel for the great feedback. We are currently in the process of painting our rooms a lighter color and are also replacing our older A/C units as well. Its because of guests like you we can continue to improve our services and provide our guests with a superior experience when they come to stay with us in our prime location in the French Quarter. Thank you again for staying with us and I hope you give us a chance again to show you our 5-star service for your next stay!

"Bachlorette party"

4
27/06/2017

Hotel was conveniently placed in the French quarter, waking distance to bourbon street and cafe du monde and other activities. We travelled with 14 girls for a bachlorette party and had a very good time! The staff was friendly and helpful

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Kelley for choosing to have your celebrations with us. We are please that we were able to help you during your stay and hope you come back to see us again in the near future. Congratulations for the bride to be!

"Great stay in the French Quarter"

4
27/06/2017

Hotel was near the French Quarter and offered all the amenities of a larger hotel. Breakfast buffet was good and always stocked with the items needed. Walking distance to everything in the French Quarter, staff was very friendly and helpful in recommending places to go and things to do. I would definitily stay here aGAIN.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Anthony for the great comments. We appreciate you choosing to stay with us and are very excited to hear you will come back to see us!

"Best Western downtown New Orleans"

4
20/06/2017

Cheapest hotel that is within walking distance to French Quarter. Only 10 short blocks away. About 15 minutes walk.. Free parking for me because I asked for it. Free breakfast. Clean room, bed. 4 blocks to bourbon street.

"My first trip to New Orleans"

5
20/06/2017

Very good. The only thing that was different, which was not on any online hotel.com, was that you would have to pay for parking. I was glad I did because it would have been hard to park outside in the street. Service was fantastic. Employee's helped with any question we had. Breakfast was fantastic. I had no problem and will book again in the near future.

"Clean hotel, friendly staff"

5
19/06/2017

This hotel was within walking distance to the French Quarter sites and restaurants but far enough away that I felt safe with my family. Hotel staff was helpful and friendly. Rooms were quiet and clean. We would definitely stay here again!

"Loved it"

5
19/06/2017

Our orginal hotel was cancelled so moved here last minute. In a perfect location, staff amazing excellent reception staff, breakfast was good and staff also, barman also extremly helpful. Room was lovely would definately stay again mainly due to great staff and location.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you so much for choosing to stay with us after your cancellation. We are pleased to assist in helping you relax and enjoy your time in New Orleans. We look forward to a future stay!

"Best Western Review"

4
19/06/2017

Have stayed at the BW numerous times-staff very friendly. Swimming pool and courtyard provided welcome to the heat during the summer. Easy access to I-10, French Quarter, and other Nola highlights. New Trolley passing in front of hotel on Rampart further improves easy access to other NOLA highlights/

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Keith! We appreciate your loyalty to our brand and the detailed review you gave for our future guests to benefit from. We look toward to seeing you again soon!

"Great value"

4
14/06/2017

For me it was a great location, the staff is friendly and the rooms were clean. Bicycle rentals a few doors down allows easy access to the French quarter via back roads. The bar and lounge offers a place to relax after a busy day.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Mark, for taking the time to write about our hotel. The Jazz Alley Lounge is a great way to relax after touring the Big Easy all day! Thank you for staying with us and we hope you choose us again the next time you come to New Orleans.

"Good Value"

4
13/06/2017

The hotel is a good value. It's quaint and comfortable. I loved the courtyard. It's close enough to walk to most points of interest but away from the madness that is Bourbon Street. The breakfast is enough to fill you up and start your day. Easy to access the streetcar or catch a cab if needed. Quick 4 blocks to all that is NOLA.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Debby for choosing to stay with us. We are pleased to know you enjoyed our location and facilities during your stay. We hope you choose us the next time you come to New Orleans.

"Nice Hotel"

3
13/06/2017

This is a nice hotel. It is located in the back of the French Quarter so it's not too loud. Overall experience was nice. My only issue is the parking rate. There was no information regarding a parking fee during booking. Parking is $20-30 per day. I had to pay almost $100 just for parking, and was also billed $100 for incidental fees which is refunded after check out. Kind of a bummer on a trip where these were additional fees.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Dear Shuwanda, I am glad you enjoyed our hotel during your stay. I apologize for the confusion on the hotel parking fee's. If you would like to further discuss please contact the hotel. Thank you for staying with us and we greatly appreciate it.

"Close to Bourbon Street"

3
13/06/2017

We booked into this Hotel for 4 nights. The Hotel is average with one small sized lift, rooms were small and so was the bathroom with a shower/tub facility. The breakfast provided was also average. The only advantage it was two blocks from Bourbon Street and the Street Car was outside the Hotel which went to the main strip, Canal Street. For the cost per night, we could have booked another Hotel of a better standard.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Dear ShirlandMal, I apologize for your average experience with us. We strive to provide superior service and will use your feedback to improve our services to future guests. Thank you for taking the time to review our property and staying with us.

"Mostly impressed"

4
12/06/2017

Front desk staff are great, friendly and helpful, breakfast buffet was good, hotel was clean. Housekeeping was mediocre, often didn't leave things like towels or did leave their cleaning supplies. Pool and courtyard were lovely other than the rat. Close to everything but didn't feel safe to walk far at night (not the hotels issue, just so many homeless people).

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Colbyhammer for taking the time to write about our property. We appreciate the feedback and will use it to improve our housekeeping services for future guests.

"Great Hotel"

5
08/06/2017

The staff were very friendly and the room was great. The hotel is in a great location to walk everywhere. Rooms were very clean and nice. I would definitely stay at this Hotel again. I was very pleased with our stay here.

"Very good stay"

5
07/06/2017

EXCELLENT staff, decent breakfast, nice but small pool, fantastic location, and very quiet and comfortable rooms. The parking was very secure, the courtyard was wonderful, and the overall atmosphere of the hotel was perfect for a trip to new orleans. As a staff member at a different Best Western, I was very impressed and will be back

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Madison for all the kind comments. We appreciate your business and we are so pleased to know you were impressed with our facilities and service. We look forward to your future stay!

"Girls trip"

4
07/06/2017

This hotel was more than accommodating for our trip. Manager even tried to up grade us to a bigger room. Unfortunately it didn't work out and the room was a tad small but super great customer service and minutes from French quarter. First time ever in New Orleans and couldn't have had a better trip!

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you for taking the time to review our hotel. We greatly appreciate your kind words. We pride ourselves in our superior customer service and are so happy to know you had such a great time!

"New Orleans get away"

5
06/06/2017

It was a total of 9 females, that had never gone to New Orleans and we wanted to see the history and see the excitement that New Orleans has to offer. The food was great the entertainment was awesome, looking forward to returning to New Orleans in the future.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Lashawn for choosing to have your getaway with us! We are pleased to know you enjoyed your time in the Big Easy and look forward to a future stay with you.

"rooms are a bit small"

3
05/06/2017

Hot breakfast is decent. Great customer service. Computer is convenient for customers to use. Only negative thing was that the rooms are a bit outdated and small. Needs some updating in the rooms. Otherwise, great location

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Thankhp513 for taking the time to review our hotel. We greatly appreciate you staying with us and hope you choose us the next time you come to New Orleans.

"Not helpful staff/ Dirty"

1
31/05/2017

My buddy and I arrived on May 19th around 4pm. First we parked in the tiny parking garage. Which was difficult in our Toyota Camry. I get to the counter and give them gentlemen my name, he says we do not have a reservation. He does further digging and find one I had canceled a few months before, but could not find the one I booked through Priceline. A lady tried helping him and blew her off and she left and he pretty much told me it was all on me to find out what had happened. We spend over an hour on the phone going back and forth with Priceline and front desk staff. When finally the guy at the desk realized my information had been there all along and that someone at the location never put my information into the system. I left annoyed with no apology for their mess up. I just wanted to start my trip is was 6:30 at this point. Later, I realized I had not gotten a parking pass and did not want my car to be towed. So I stop by the counter around 8 the same night and the other lady who had been at the counter the whole time I had been having these problems. Pretty much told me not to worry and they would take care of the parking. 2 days later I check out and they lady charged me for the 2 days and said there was nothing I could do. I was leaving to go to Florida for a few days so did not have time to waste another hour of my trip trying to get the charged fixed... The rooms are fine but the pics make them seem much nicer than they really were. I saw left over beer bottles that sat on the stairs for 6 hours. It really could use a good cleaning. I stayed at the Marriott French Quarter a week later for 40 bucks a night cheaper, nicer hotel, and staff. Should have just stayed there both weekends.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Dear Guest, I would greatly appreciate you contacting me so I can look into your situation. I sincerely apologize for the poor service you received while checking into our property. We strive for excellence and this is not a common issue. I will use your comments to better train our staff and improve our services for our future guests. Thank you for taking the time to review our hotel.

"paying for parking"

4
31/05/2017

i feel for the price i paid i could not believe i had to pay to park. guess i should of read the small small print. pool was very nice very nice courtyard breakfast was the same everyday should of changed it up a little

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you James for taking the time to review our property. We appreciate you staying with us and will look into your comments to better serve our guests in the future.

"Parking Spaces are too Small and Staff not Helpful"

2
30/05/2017

Parking spaces are waaaaay too small. Also, there are poles in the parking lot. I advised the front desk clerk that I did not think I would be able to park. There were only 3 spaces left and they were between other cars andpoles. The front desk clerk said, "You can do it, I do it everyday." I asked if there was any other parking. She advised there was not. I attempted to park and bumped another guests car and a pole due to the tight fit. Staff and manager made sure to tell me that they were not responsible. I advised I was not parking there and the manager advised that I could park in a handicap space. There were other cars parked in the handicap spaces for the same reason. Bad beginning to my stay. Will not stay again because of the rediculous parking situation.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Dear Guest, I do apologize for the inconvenience and the staff handling of the parking situation with your stay. We will take your feedback to improve our services to future guests and appreciate you taking the time to review our hotel. Please contact the hotel if you would like to further discuss.

"Best western French quarter"

3
29/05/2017

Super clean. Pool was nice. Cleaning staff was excellent. Nice atmosphere. The hotel has a lot of character. The breakfast was pretty good. A little bit far away from the night life. I was surprised to learn I had to pay to park, I didn't see that charge coming. Didn't see it when I booked. Overall, good hotel for the money.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Carolegus50 for staying with us! We are happy to know you enjoyed the hotel and our facilities. We hope you choose us again, the next time you visit the French Quarter.

"Comfortable rooms, very helpful staff, nice ambience. A great base to tour NOLA"

4
29/05/2017

We stayed for two nights and did not like the first room offered. The staff went out of their way to find us a better one, which they did. The hotel is built around a courtyard with a pool and plenty of tree shade. The breakfasts were adequate, with to and cold options, although their idea of yogurt and mine may not quite be the same! The staff helped us book tours and gave useful advice: thanks.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Simon G for taking the time to review out hotel. I am pleased to hear the staff took good care of your needs. We appreciate your business and hope you choose us the next time you visit New Orleans.

"New orleans"

5
22/05/2017

The staff was so friendly and helpfull. Could walk to almost every where. It was quite just on the out skirts of all the hubbub. Breakfast could have a few more choices but what the did have was good.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you for taking the time to review our property. We appreciate your business.

"Great Location!!"

5
20/05/2017

We enjoyed staying here. Friendly staff, clean, great walking distance to attractions in the French Quarter. Our immediate need for 2 rooms was taken care of. We had booked rooms at a different hotel, which was more expensive and did not meet our expectations.. SO thankful The Landmark Best Western was close by to rescue us!!!!! The continental breakfast's were always good.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Gaylyneh for coming to us to help rescue your situation! We are happy to know you were able to enjoy your trip once you arrived at our hotel. Please feel free to stay with us every time you come to New Orleans.

"Wanted to stay longer"

5
20/05/2017

Loved New Orleans and this hotel was in a great location. Yes you had to walk 3 blocks to the action in town but so many interesting little streets to discover on the walk. Very friendly, helpful staff. My only down point was that there was no food available other than the big breakfast. Buy your dinner downtown and all problems solved. Staff helped with touristy stuff and fixed any issue.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Dena! We are pleased to know you enjoyed our perfect location and our staff. We are currently working on some food items for after breakfast so make sure to come down and see us again!

"Convenient and Charming"

4
19/05/2017

Great location - convenient to anything you want to do in the French Quarter, but on the edge of it so access in and out is easier. Staff is either amazing or leaves you wondering, but hey that's NOLA is a nut shell.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you RocknRollPark for taking the time to review us! We greatly appreciate your business and look forward to your next stay.

"Let the good times roll in NOLA"

5
18/05/2017

Great hotel...wonderful staff, clean, best breakfast buffet!! Close to everything you need and want....French Quarter, street cars, etc. Great tour from VooDoo Bone Lady Tours!!! Brian the best guide!!! Must see WWII Museum....absolutely amazing.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
We are always going to keep the good times rolling in Nola for our guests! We are so happy to know you enjoyed our facilities and had a great trip while staying with us. We hope you choose us again the next time you visit New Orleans!

"Nice place to stay in the French Quarter"

4
18/05/2017

The breakfast at the Best Western French Quarter Landmark was the best I have seen in years and the staff were exceptional. The rooms were standard, but the showers were what made the rooms, I wanted to take the shower home with me. Also the hotel has a great pool and relaxing atmosphere. I would stay away from the pool bathrooms though.

"Comfortable hotel in the French Quarter"

4
17/05/2017

This hotel ticked most of the requirements for our vacation:- Ease of transport- Streetcar line and bus route stop close to the hotel and a taxicab stand right outside ($36 to or from airport- cheaper and quicker than the multi-hotel shuttle buses for two people). Within walking distance of attractions- Armstrong Park (across the road), Bourbon Street (5 minutes), French Market (10 minutes), Natchez Steamship (15 minutes), and Aquarium (20 minutes). Quiet hotel- although in the French Quarter, the hotel was peaceful and undisturbed by the sounds from Bourbon Street. Swimming pool- not huge, but quite adequate and cleaned daily. Complimentary breakfast- Quite a reasonable selection of hot and cold foods but the tea bags are a bit weak. It is a pity that the restaurant did not open in the evenings, as one does not always want to eat out. Comfortable Room- Ours had a double bed (some have twinbeds), Coffeemaker (no teabags, but not insurmountable), En-suite facilities (this included the BEST shower cubicle that I have found in any hotel,anywhere). The staff were friendly and very helpful. The free WiFi worked great. The a/c is good but a bit loud. Unfortunately, our room was one of the last to be serviced daily, but apart from that, a good choice of hotel.

"Best service and convenient location!"

5
16/05/2017

We were looking for a centrally located hotel within walking distance of French Quarter, near the streetcar stops and in easy distance to catch a bus to JazzFest. This hotel filled the bill. The staff couldn't have been more helpful and made our stay pleasant and worry-free. They even allowed us to store our baggage the last day of JazzFest, after our room rental expired, then picked up for our taxi ride to the airport. The only disappointing aspect was the rooms (not just ours) seemed damp. It did rain during our stay, but the rooms should have dried out with the air conditioning running. Other guests seemed to have the same issues, but that was the only thing. We especially liked the courtyard for breakfast seating and happy hour/evening drinks with friends. Our visit was so good, we checked into parking fees and off-season room rates for a return visit. Thank you Best Western Plus!

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you so much for staying with us! We are very pleased to know you had a great time during your Jazz Fest visit! You are most welcome and we look forward to your next stay with us!

"Great location"

3
16/05/2017

Great location. Rooms are too small. Pool water is cloudy. Excellent staff. Friendly staff. Good breakfast. Hotel is older than it appears in pictures. Great location but hotel is too old for my taste. Rooms are too muggy despite having the air conditioning running all day

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Dear Guest, I am glad you enjoyed the location, breakfast and our wonderful staff. I apologize for the pool being cloudy and have worked on getting it back to perfection.

"A great place to stay"

5
06/05/2017

We really felt welcome at the Best Western Landmark from the moment we arrived. All the staff looked after our every need. We were directed towards just the right activities to enhance our trip. Can't wait to return.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Bridget for staying with us! We greatly appreciate your kind comments and can't wait to have you with us again!

"Nice, But........"

3
05/05/2017

Good location. Overall, first impression was very good. The room, however needs a little TLC. We had room 216 which overlooked the courtyard. It was quiet and the bed was clean, But the room needs a good cleaning. The walls around the vanity were splattered with toothpaste spray, the door in the Water Closet needs to be closed and cleaned; because the inside of it was dirty. And we had to move the table to make room for our luggage and the wall behind the table looked like someone had spilled milk and it had not been cleaned. We traveled with a bus tour, and I did not want to complain because our Tour Operators were wonderful and we were only there for 2 nights.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Dear Linda, I wish this would have been brought to our attention so we could have had the chance to make your stay more comfortable. Please feel free to contact the hotel if you would like to further discuss your stay.

"Best Western Plus French Quarter Landmark Hotel, New Orleans, LOUISIANA"

2
05/05/2017

Very poor accumulations, very uncomfortable bed, very old room The staff was nice and friendly, but the room not too good. My bed was a small single bed with a very uncomfortable matters , even though I had asked for and reserved a king bed.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Dear guest, please contact the hotel so I can further discuss your stay. I have a few questions and would like to look into your situation. Thank you and I look forward to your call.

"Quiet comfort"

4
29/04/2017

Good room on the second floor facing the lovely court yard and pool. Rooms revamped and comfortable. Very quiet although it was busy with many tourists coming and going. Breakfast is the standard Best Western, no thrills but tasty and filling. Friendly reception. Pay parking (daily tariff) next to the hotel. Easy walking distance to most of French Quarter or take the trolley to Canal Street.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you for the informative review! We greatly appreciate you staying with us and hope you choose us the next time you come back to New Orleans.

"Great place to stay"

5
28/04/2017

Great place to stay. The staff were very approachable and willing to answer all questions in a friendly manner. The location gave us easy access to public transportation. It was nice to be across the street from a park. The vibe in the hotel was relaxed & friendly. It was a great place to stay.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you so much for taking the time to give us such a kind review. We try very hard to give our guests the best experience and are very excited to know you enjoyed your time with us.

"Hidden Gem...Almost"

3
27/04/2017

We booked the king suite with the jetted tub (because it was the only one of a few rooms available.) So, this place is very charming even though its a "motel", the rooms open to the courtyard, not the parking lot! Our ground floor room was conveniently located by the pool and courtyard, which was nice! Courtyard is very charming and while we didn't use the pool, it seemed like a nice place to cool off. The room, even though the decor is a bit dated, was still charming BUT, it was sooooo humid in the room! When sitting on the sofa, once I got up, my pants felt wet. I could not figure out why it was soooo humid in the room? (The humidity outside was not too high at all.) The room also had a heavy incense smell that was a bit annoying and aggravated by airways. The motel is also very convenient to the French Quarter, which was nice! The parking garage is tight and not really made for large vehicles (which there were plenty!) but we were able to inch our little CRV into a tight parking spot. I would have rated a 4 if the room had not been soooooooo humid!

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you for the great feedback! I appreciate you taking the time to let us know how we can improve for future guests. Please let us know if there is anything else we can do and we hope you choose us the next time you come back to New Orleans.

"Nola hotel"

4
26/04/2017

Good hotel a short walk from bourbon st. Has a pool that no one seems to use except as a smoking area. Rooms are small and are crammed into 2 or 3 connected buildings. Luckily we got a room in back of the hotel where it was away from street noise. There are many rooms that have windows that look out onto an interior corridor. No body would want one of those! The breakfast was OK. What more can you expect from mass produced scrambled eggs, sausage, bacon and make it yourself waffles? The staff was very good, especially the front desk! They were always pleasant and attentiveto the guests. They helped answer questions about the French quarter and make suggestions for sightseeing and dinning.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you Mike for taking the time to give us feedback on your stay. We appreciate you staying with us and we hope you choose us the next time visit New Orleans.

"Room to small on vacation could have been larger."

4
25/04/2017

I can't talk enough about the room could have smell better not so old. The place,was just right for getting where you need to go,just wasn't the picture I saw on the internet the elevator look something made for doll just could get myself and luggage on it.

Kara M, General Manager at Best Western Plus French Quarter Landmark Hotel, responded to this review
Thank you for taking the time to give us feedback. We take your comments seriously and will use them to improve our service for guests in the future. We appreciate you staying with us and hope you choose us the next time you come to New Orleans.

"Me and the guys."

5
24/04/2017

we arrived after a long drive and the front desk welcome was pleasant, professional and quick. Gave us time to unwind in the lounge before going to our room. Breakfast was good and then a nice dip in the pool.

Kara M, General Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Thank you Ray for your comments. We are glad you were able to enjoy our facilities and hope you choose us the next time you come to New Orleans.

"Economical yet close to French Quarter attractions"

3
24/04/2017

Good for the budget minded traveler. Walkable distance to restaurants and Jackson Square. Very little open space in courtyard. Small pool. Our room had no area to relax in when it was raining and the hotel does not have a restaurant on site. The only time we had an issue with the maid service it was rectified immediately.

Kara M, General Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Thank you for taking the time to review our hotel. We appreciate you choosing to stay with us and will use your feedback to improve our services.

"Absolutely wonderful!!"

5
20/04/2017

We couldn't have had a better stay! The front desk staff set the tone on our arrival, straightening out some confusion we had with our room. Within 10 minutes of getting into our room, Darlene called to make sure everything was satisfactory and to ask if we needed anything. When we were ready to go out for the evening she cheerfully pointed us in the right direction with a smile. The next morning Tracey was there with another smile to set us up with an incredible tour. Breakfast was hot, plentiful, and delicious. On our return Darlene greeted us like old friends and suggested a couple of ideas. The next morning Tracey again took us in hand, getting us set up for another great tour. When I lost my phone at the hotel it was waiting for me at the desk, and both Tracey and the general manager were concerned that we were hot, tired, and frustrated at not being able to figure out the street cars. They got us straightened out and sent us on our way with some great tips. The room was smaller (similar to a European room) but with everything we needed, including an iron, refrigerator, plenty of power outlets, hairdryer, coffee pot, and an air conditioner that kept the room at the perfect temperature. Beautiful courtyard with a nice pool area, tables, and a fountain with a conversation area. The hotel is on a busy street, but it is an oasis of quiet in an often noisy city. Easy and lovely walk to all the sites in the French Quarter, and easy access to streetcars and city bus lines. Every staff member we met was friendly, helpful, and so pleasant! We will definitely stay here again when we return to New Orleans!

"visting family in New Orleans"

4
20/04/2017

Great place to stay in the city. On the best side of the French Quarter. quite and easy to walk from to any-where in the Quarter.Main street out front, some parking, best local price for parking and you are there in the city.

"Quaint Hotel"

4
18/04/2017

This is a quaint hotel that has a lot of charm. The ambiance is very inviting and it's nice sitting and relaxing in the courtyard. The location is perfect for partying on Bourbon St or jumping on a trolley to go sightseeing.

Kara M, General Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Thank you Tpanola2017 for taking the time to write a review. We are glad you were able to enjoy our facilities and prime location. We hope you choose us the next time you come to the city!

"Great hotel, AMAZING stuff!!"

5
17/04/2017

The hotel is located in the French Quarter, within minutes of walking to the Bourbon Street and the rest of the attractions. There is a parking among the street on the other side for $3 an hour (free on Sundays), or you can park at the hotel for $28. The stuff that works in the hotel is amazing, I have never see better customer service in my life, and I have been to many hotels around the world. I don't remember their names but it's the stuff that worked in the lobby on Saturday, April 15 around 4:30pm, one more time, big thank you for your pleasant welcoming. The rooms are very clean and have interesting New Orleans charm, the bathroom is very good as well. We were in the third floor, I used the stairs and the elevator, everything is convenient. The breakfast is between 6:30am and 9:30am, there is variety of food and it totally worth to have in in the morning, instead looking for restaurants around. The pool area is also good although we didn't use the pool. I will definitely recommend the hotel to everyone out there, couple, singles, young people, old people, parents etc, this hotel will take care all of your needs. I will definitely use in the future. The only confusion that I had were the drapes. Can the drapes on the window be closed all the way to make the room completely dark or is not possible? I was not able to do it, it may be me. This didn't affect my vacation.

Kara M, General Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Thank you so much for your detailed review! Many future guests will be able to use your comments to enjoy their stay with us in the French Quarter. We greatly appreciate you choosing us for your vacation and we look forward to the next stay!

"Rude attitude of front desk"

2
17/04/2017

The whole overall attitude of the front desk is leave us alone and don't ask me questions. The front desk lady used my address on my ID to sign me up for their rewards program without asking me and when I asked later what it was she told me to call the hotel insisting that everyone is required to sign up. I asked if they had toothpaste and she said it will be in my room and it was not and gave it to me when I came down to the front desk again. I asked for another blanket because it is paper thin and I was cold. She said they did not have any and said she will look for one and bring it but I never heard from her about it again. The front desk had a uncaring fake attitude.

Kara M, General Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Dear 340Joannp, I am truly sorry for the experience you had with us. We pride ourselves with our superior service and do not take your comments lightly. Please call the hotel if you would like to further discuss your stay. Once again, I do apologize and hope you give us the chance to provide you with a better experience in the future.

"Nice hotel"

4
10/04/2017

Great hotel and great price. Perfect location to walk to all of the things going on in the French Quarters! Staff is very friendly and helpful. One of the managers helped us find a restaurant and area we wanted to visit by printing out directions and information that we needed! Thank you for your help!

Kara M, General Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Tracidawes, you are more than welcome! Thank you for taking the time to review our hotel and we are glad you enjoyed your stay with us. We hope you choose us the next time you come to New Orleans.

"Great hotel for the price"

4
10/04/2017

Stayed here after winning it on Priceline. It was a great Hotel! They have a pool which we did not see anyone using because of the weather, but looks nice enough when it is warm. The breakfast was surprisingly good, with both cold and hot foods served. The room was clean and decent. Probably the best part of this hotel is a location. It is within walking distance of the French Quarter. We walked to Cafe Du Monde for beignets one morning. We also enjoyed walking around Armstrong park across the street. Would stay here again!

Kara M, General Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Thank you so much for your detailed review! We appreciate your business and we would love to have you stay with us again and enjoy our pool in the warmer weather!

"Great location "

4
09/04/2017

Was visiting New Orleans for a weekend with my 2 adult daughters. Hotel was in an excellent location - so easy to walk to Jackson Square and the heart of the French Quarter. Breakfast was good, and nice to have it included. Staff was very helpful. Rooms are small, especially for 3 people with 3 suitcases, and beds are Full, not Queen. But would recommend hotel for a short stay.

Kara M, General Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Thank you for your informative review! We are in an excellent location and we are happy to have been helpful during your stay. We will take your feedback and improve for other future stays. Thank you again and we hope you choose us the next time you stay in New Orleans.

"Great place to stay"

5
09/04/2017

The hotel is located within easy walking distance to the French Quarter, yet nicely quiet at night. The room was clean and had everything we wanted. Donna at the front desk was great, making you feel welcome and arranging everything from pedi cabs to swamp tours. We would definitely recommend staying here!

Kara M, General Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Dear Sdukeman, We appreciate you taking the time to review our hotel. Donna has been a wonderful new addition and I will inform her of your comments. Thank you for recommending our property and we look forward to your next stay!

"Great Stay"

4
06/04/2017

Location was excellent. Streetcar and Hop on Hop off had pickups a block away. An enjoyable walk to the various parts of the French Quarter. Frontdesk went above to be sure our vacation was wonderful. Room was quiet.

Kara M, General Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Thank you so much Carol for taking the time to let us know how much you enjoyed your stay with us. We hope you come back and see us again soon!

"Great hotel"

5
27/11/2016

At the outside edge of French quarter but walkable to Canal & Bourbon Streets. Rooms are smaller than most rooms today but clean and well equipped. Easy access to Hopon/hopoff buses. Louis Armstrong Park directly across the street had several neat evening event during our 5-day stay. Staff was extremely friendly & helpful

chastitydye, Director of Sales at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
I am pleased to hear you enjoyed our hotel and staff. I hope the next time you are in New Orleans you will come back and see us. Sincerely, Chastity

"Great location great people"

5
27/11/2016

The Hotel staff we're incredibly friendly and welcoming. They took care of things for me before I even asked. The breakfast was good with eggs bacon or sausage, a waffle maker, yogurt muffins bagels Etc. The courtyard was nice although it was too cold to swim in the pool in November. Room was clean except for one day when a cleaner left a bag of towels in our room. The location was nice because it was just a few minute walk Into the heart of the French Quarter but far enough away to avoid the noise. Just across the street from Louis Armstrong Park which was also a beautiful place to be.

chastitydye, Director of Sales at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
I am pleased to hear you enjoyed our hotel and staff. You are right it was a bit chilly this weekend. I hope the next time you are in New Orleans you will come back and see us. Sincerely, Chastity

"Enjoyable stay"

4
24/11/2016

We stayed three days and our room was clean and comfortable. The staff were friendly and very helpful. We walked to all the tourist hot spots and one of the trolley trams ran past the hotel. We were glad that we did not stay closer to Bourbon street as we like to sleep at night.

chastitydye, Director of Sales at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
I am pleased to hear you enjoyed our hotel and staff. We love the NEW Rampart street car! I hope the next time you are in New Orleans you will come back and see us. Sincerely, Chastity

"Clean, comfortable, and friendly hotel"

4
23/11/2016

Our room was one of the less expensive king bed room. The two windows look out to an indoor hallway,so not much of a view. It was fairly small but well equipped. It was clean but had a slightly musty odor. The continental breakfast was good. The location is great, just a short walk to all the action but in a quit area. Parking was around $28 per day. The staff was excellent! They were all extremely helpful. I would stay again but would upgrade to a garden view which was beautiful and the pool looked inviting, however since it was November it was to cool.

chastitydye, Director of Sales at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
I am pleased to hear you enjoyed our hotel and staff. I hope the next time you are in New Orleans you will come back and see us. Sincerely, Chastity

"Nice hotel in excellent location"

4
22/11/2016

This was our first stay in this hotel and it was a very good experience. It is a well maintained older hotel. Staff are friendly and helpful. Because it is located in the outer part of the quarter it is much quieter than many, yet it is within easy walking distance of the heart of the quarter. Breakfast is more than adequate with the usual choices of waffles, eggs, yogurt, cereal, etc. On our departure day we ordered johnny's po boys delivered to the hotel. We ate our sandwiches on the lovely patio of the hotel while we waited for our taxi. Nice way to end our visit to New Orleans. Highly recommended.

chastitydye, Director of Sales at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
I am pleased to hear you enjoyed our hotel and staff. I personally LOVE johnny's po boys! (Good call!) I hope the next time you are in New Orleans you will come back and see us. Sincerely, Chastity

"Great Location!"

5
21/11/2016

The location was great, easy walking or trolley to all places we wanted to visit. Staff was outstanding. Room was small but we were not there go hang out in the room so it was not an issue for us. I would be very happy to stay there again.

chastitydye, Director of Sales at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
We appreciate you sharing such valuable feedback with us. It is a pleasure hearing that you enjoyed our dedicated team at The Best Western PLUS French Quarter Landmark Hotel. Your satisfaction is our utmost priority. Our proximity to the heart of The French Quarter allows our guests to experience the bustling shops and restaurants all within blocks of the hotel. We enjoyed serving you and hope that you have the opportunity to enjoy another experience at our property. Sincerely,

"Great Location ~ Super Friendly On The French Quarter's Quiet Side"

4
18/11/2016

11/11/16-11/14/16 - I traveled here with my daughter for a fun girl's weekend. Arrived at the hotel around 9am and was able to check in to our room right away. The free breakfast runs until 9:30am & we were able to partake. What a great breakfast! Enjoyed it every morning. Hotel is in a perfect quiet location. Armstrong Park is across the street. We visited a Gumbo Jazz Festival there. We did the " Hop on Hop off City Tour Bus" for the 3 days and the bus top #4 is catty corner from the hotel. When visiting Bourbon Street go left outside the hotel and go down a block to St Ann street. Safer and more foot traffic. Hotel has only one Elevator and it is really tiny. There are 3 floors but just use the outside steps. The flight of stairs are so easy to use. The front office staff is so wonderful, friendly,helpful and will book any tourist program you need. The small lobby bar is so affordable - after paying the touristy prices on Bourbon Street. The beds are comfortable and there is a locked safe in the room. In the past I have stayed at the Ritz Carlton (business account) but this time it was on my personal account and - I will and have recommended this hotel to my friends and family! Stay Here!

Rick E, General Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Dear SuperSteelers, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 504-524-3333. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Rick Engel General Manager BEST WESTERN Plus French Quarter Landmark Hotel

"Pictures lie"

3
18/11/2016

First off paid for an Executive room, purchased on hotels.com, big mistake. The picture and the postage stamp room we paid extra for don't exist. When I checked with desk, regarding the reservation, which by the way is on the front of the very very busy hotel street, the clerk at front desk said "You can check out"' to which I replied, okay paid in full with hotels.com, feel free to refund my money. She said sorry nothing I can do. No manager present.....housekeeping was nice as they had to come clean all the fingerprints off bathroom door and said it needed to be painted, sorry. 30.00 a night to park in their garage, which you have to do the parking, and the spaces are so small. Not sure why they are charging, not like they are doing anything other than saying, hey park your own vehicle here ya go. Bathroom so small, you can reach the mirror and the shower if you stand in the center of the bathroom. Bathroom claustrophobic, so tiny, your knees almost hit the for when you sit on the toilet. Rooms are old and decor is very tired.

Rick E, General Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Dear wgratton, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 504-524-3333. Sincerely, Rick Engel General Manager BEST WESTERN Plus French Quarter Landmark Hotel

"Nice older Hotel"

3
15/11/2016

Stayed here before heading out on are Carnival Cruise. Desk people very friendly. Rooms clean but a little small Free Breakfast buffet was Great. Close to a lot of attractions. Short walk to Bourbon street.

"Quiet Area And Within Walking Distance of Attractions"

4
15/11/2016

Very quiet area with nice small hotel bar, good breakfast, clean rooms, private courtyard with pool, friendly service and private hotel parking. We have stayed at the Landmark Hotel before in a quiet room facing the courtyard, which is a must when booking at this hotel, but this visit the room was next to the elevator, this is why I only gave 4 stars for this stay, otherwise it would have been 5 stars. The noise of the elevator from 11:30pm to 2:30am continuously woke us up, so when booking a room ask for a room facing the courtyard but not next to the elevator! The hotel was is just a few blocks from Bourbon St. and a nice walk to Jefferson Square and the French Market. One of the Hop-On-Hop-Off bus stops is just a few blocks from the hotel on Rampart, very convenient! The Hotel is right across the street from Louis Armstrong Park which has a very nice park which I highly recommend to take a stroll in during the day.

"Friendly staff, very big palcd"

4
14/11/2016

Stayed here as part of a tour. The location was good, about 5 minutes off Bourbon St, wouldn't walk alone though back - definitely pick a well lit street. Got to the room which was all the way in the back - if you plan on having a lot of luggage or small children make sure you check where your room is from the front. Not a huge deal for me but if you're carrying small children and a lot of luggage it can be a struggle as the hallways are small as well. Otherwise got into the room, reception called shortly after to ask if everything was ok which I thought was extremely nice! Room was clean, two queen sized beds. Great views especially with sunset. Bathroom was clean, towels etc provided. Hung around the pool area for a couple of drinks. There's also a bar that only takes cash. Would definitely recommend this place !

"Great Location!"

4
11/11/2016

Only a few blocks away from Bourbon St - but far enough away not to be affected by noise - the Best Western Plus French Quarter Landmark Hotel is a terrific location for tourists who want to enjoy the nightlife but are looking for somewhere quiet and comfortable to retreat to so you can be well-rested for daytime sightseeing. A good range of choices for breakfast - and if you're after espresso coffee, there is a little cafe along the same road that you can find what you need to start your day.

"Comfortable and Excellent location"

4
10/11/2016

Right on the edge of the French Quarter, close to all that New Orleans has to offer. The rooms are comfy, and well appointed. Check in was easy and the clerks were able to point out area features for us to see. Although these are older buildings, it has everything to be included in a modern hotel.

"Great location within walking distance of the action"

3
09/11/2016

At first glance, I was apprehensive about staying there. We were part of a bus tour and these were our designated rooms. Our room was very small; you couldn't really move around too much. We had two beds in our room but I can't see how 4 people could ever stay in one room. The bathroom was very small. Obviously we were in the older section as other couples on the same tour were in a newly renovated section and their room was absolutely gorgeous and modern. The establishment has a pool but I never saw anyone in it while we were there. It didn't seem too clean or inviting. On a brighter note, they have a wonderful breakfast every morning and they are within walking distance to Bourbon Street and all other points of interest in the French Quarter.

"Friendly and helpful staff"

4
08/11/2016

This hotel is on the edge of the French Quarter but a short walk to all the action with lots of bars and restaurants near bye. It has a nice pool located in the centre of the forecourt with plenty of loungers and tables around it. The inclusive breakfast was good and plentiful but ends at 9.30am on a weekday with extended times on the weekend. Rooms are clean and comfortable but as is fairly common now, A/C units are located in the rooms and can get very noisy at night. If it's not too warm it would be better to keep it down or turn it off as it can disturb sometimes. Overall a very nice mid range priced hotel for the location. Staff are very friendly and able to arrange the booking of various tourist attractions if required.

"Close To Bourbon St And Quit"

4
07/11/2016

Very nice hotel, great service, good complimentary breakfast, nice small quit bar, pool, fitness room and a relaxing courtyard with a fountain for relaxing. You defiantly want a room facing the courtyard but my only advice is ensure it isn't a room next to the elevator. This was the second time I stayed at the Landmark Hotel, first time was a quit room but this time was a room right next to the elevator which seemed to be used from late night to early morning. The constant noise the elevator made kept waking us up during about a three hour period. Otherwise great friendly hotel. Close enough for walking to Bourbon St, French Market, Jackson Square and the Landmark Hotel is right across the street from Louis Armstrong Park.

Rick E, General Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 504-524-3333. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Rick Engel General Manager BEST WESTERN Plus French Quarter Landmark Hotel

"best value in quarter"

4
01/11/2016

great location , nice pool, private great breakfast and walking distance to all points in quarter. The staff are very helpful To sum it up , I believe its the best value for location with all the services you need!

"Well placed, but let down by the rooms"

3
01/11/2016

We stayed for three nights as part of a tour of the US. I picked the hotel because of its presence in the French Quarter.In that respect it was within reasonable walking distance of the main attractions, albeit other more modern hotels, outside the Quarter, were nearer those. The rooms were small, dark, with only one chair, and that was needed for a suitcase. No microwave, as is usual in this price range. Reasonably comfortable beds. There was a small open air courtyard with a few tables through which you have to pass to get to and from the breakfast room, this was used by smokers, who also used it during the day, there was therefore an ever present smell of smoking, I am not a reformed smoker, but I do not really enjoy sharing the smoke.A small pool in that area. Parking in the car park at the hotel was expensive at $28 per day, although that was competitive in the French Quarter where it appears the norm.Breakfast include and decent.

"Cheap find in the French Quarter/Historic look"

3
01/11/2016

The room was small but decent and for the price I was satisfied. The elevator is very small and bringing luggage up a pain so travel light if possible. Breakfast was free and was good. There is a pool in the middle of the courtyard and parking is available on location.

"Beautiful courtyard amazing staff"

5
28/10/2016

This hotel was great. We had the best experience with the staff and the courtyard view is amazing. We rented the hot tub suite and the room was great, very clean and spacious. Its not to far of a walk to make it to any destination in the french quarter. We will definitely be staying here again on our next trip

"Good location"

4
24/10/2016

Hotel is on the edge of the French quarter but still only 3 blocks from Bourbon St. Short stroll through the streets. Rooms are tiny however but if you're not in there constantly you'll be fine. Great little breakfast set up and bar. It is a bit out dated but you're paying for the location. Still not a bad place to stay. Hotel is a bit of a maze so ask where your room is at check in.

"Close but not too close..."

3
24/10/2016

We returned back from NO last week and had a great time in the French Quarter. We stayed at the Best Western which was on the edge of the French Quarter and we found it was far enough away to keep the party away from us but that we could easily find our way home even after a long night on Burbon Street. We only took an Uber a couple of times and that was when we decided to leave the French Quarter otherwise everything was within walking distance. The hotel had a complementary breakfast which we utilized twice during our stay. The food was not overly exciting but included eggs and bacon or sausage, muffins, toast, bagel, oatmeal, and cereal. It was filling and free, both a bonus. Our room was good with a comfortable bed and great shower. I loved that it had a fridge and hair dryer. We did not use the pool and I only saw one person in there during our stay. Looking at the pool from the upper levels it looked dirty. Up close the water did not look discolored so it may be that the bottom needed to be repainted but it was questionable enough that we stayed out. We spent some time at the hotel bar and the staff was great. We also thought that the front desk did a great job. We arrived late morning and check in was 4pm so they offered to keep our luggage for us which let us go wander. We also had a late flight home and they offered a late check out and again offered to keep our luggage until our taxi arrived for airport pickup. We did not have our room cleaned due to the time we stayed but the staff always said hi to us in the halls. Overall for the price and location we would definitely stay again.

"very recommended"

5
24/10/2016

we've been in this hotel for 4 nights in the beginning of october. our stay was very nice with the help of the kind staff. the location was very good, in walking distance from bourbon street and canal street. the room was clean. if we will come to new orleans again we will definitely return to this hotel.

"Bit dated"

3
23/10/2016

The hotel is fine but in need of an update. It is on the edge of the French Quarter but still in walking distance to Bourbon Street and the rest of the tourist areas. The staff are friendly and helpful and the breakfast was great.

"Nice place...great location"

5
18/10/2016

This was a great place to stay and close to many amenities and sites. Perfect for business travel. Just a short walk to Majoria's Commerce Diner for a good NOLA breakfast! I would definitely stay here again.

"Wet Carpet Went it Rains"

3
17/10/2016

Was in New Orleans this past spring and stayed there on the second level. The room was too dark and creepy with heavy, dark upholstery, etc. When it poured rain, the carpet just inside the entry door to the room got quite wet, so the room was a bit musty. As you know, New Orleans can get a lot of rain. It was a nice walking distance for me to the rest of the French Quarter and the lovely old theater where The Book of Mormon was playing at the time. I enjoyed walking in and out of bars with my friends and listening to the various jazz spots. At least, it was a convenient place, but there was construction on the road outside and maybe there still is.

"Good value for money"

5
17/10/2016

One of the best run Best Western Hotels we've stayed at. Extremely well run. Very pleasant staff. Lovely pool/courtyard area. Good breakfast (but no grits!). Convenient to French Quarter, On/Off Bus Depot, Louis Armstrong Park, Rampart trolley line. We've stayed here twice and have been happy all around both times. Will stay here again on our next visit to NOLA.

"French Quarter Stay"

4
16/10/2016

Great location, nice accomodations, friendly staff, only one negative...having to pay a hefty parking fee everyday at the hotel's parking garage. The courtyard was a beautiful place to relax. A small pool is there, too. Only a couple blocks away from the fun and craziness of Bourbon street. Breakfast included and an in-hotel bar.

"Great Location; Fun, Convenient Stay..."

5
14/10/2016

My family (husband and two sons, ages 18 and 13) booked a cruise which left from a port in New Orleans. We decided to book a few days extra stay in NOLA so that we could see the city. The hotel is located on the outside of the French Quarter so you don't see the party scene (unless you want to) but is conveniently located so that we could easily walk to different sites we wanted to see (parking is scarce and expensive and everything was close by). Louis Armstrong Park is just across the street.

"Perfect Location, Renovated, Quiet!"

5
07/10/2016

Spent two nights with my adult daughter and could not be more pleased. The room appeared to be recently renovated and finishes were good. Lovely full size tiled shower (no bath). Our room was on the U-shaped surround of the courtyard, which was lovely and full of greenery, a fountain, pool and several shaded tables.The breakfast was disappointing with low-end standard fare. But the service in all areas of the hotel was excellent. It's at the upper edge of the French Quarter and everything was easily walkable. The added bonus was the opportunity to see more of the lovely architecture. This is a great place to visit with a group of friends/family. The courtyard affords the opportunity to gather and socialize without everyone piling in a room or hanging in the lobby (both awkward options!). It's a very intimate feeling hotel.

"n/a"

4
02/10/2016

Very comfortable bed and nice size room, Plenty of outlets in the room to plug in various devices. Staff was very friendly. In walking distance of French Quarter attractions, however side streets were poorly lit making it a little uncomfortable walking back to the hotel at night.

"Not much for the $$$$"

3
30/09/2016

We chose this hotel because you could self park your car. The rate was $28....a day to park which is not bad for this city. It is a few blocks to Bourbon St. The room was small and dated. The water pressure was poor and the shower had mold in the grout. The staff was very friendly and helpful.

"Good Pick"

4
26/09/2016

Love the hotel it was nice. You could tell the building was old but most building are in the French Quarter. Staff was nice and professional. The only downfall was the parking. But I knew that going in and the staff was kind enough to let us know there's was parkin down the street. Would definitely stay again whenever I'm in that part of New Orleans.

"Convenient and had parking"

3
25/09/2016

All in all this was a nice place to stay. They do charge for parking on a daily basis but we didn't mind paying it because we never would have been able to park otherwise. Was within walking distance to most everything and breakfast was OK. Our room was next to an elevator which was noisy, especially when people were coming back to the hotel late at night. It was clean and the staff were very nice.

"Crammed space, good location"

4
21/09/2016

Because of the limited space in your room items will constantly be competing for it. We had a courtyard room and barely had enough space for our luggage (forget about using it for 4 people). The obvious place for bags is either in front of the door (blocking it) or in between the beds. There's hardly room for your toiletries and you have to remove them if you want to make coffee. Also, the a/c is half a foot from a bed, so you have a constant cold flow over your bed. That said, the location is really good: you're just blocks away from all the fun in Bourbon Street; there's a streetcar in front of the building and you are only steps away from the Armstrong park. Breakfast was rather good as well with plenty of eggs and bacon.

"So beautiful"

5
17/09/2016

Great place to stay, close to French Quarter and hotel has everything one needs, pool, fitness center, breakfast, internet, bar. Our room was decorated so nice and was clean! So so Clean, the front dest people were very helpful with directions to local dining favorites.

"Mardi Gra"

3
11/09/2016

Took a shuttle to this location. It was right across the street from Armstrong park! walking distance from the cemetery and french quarters!! I loved the location. Far enough from the crazyness but walking distances from coffee shops and food. On our last night we decided to dine in bartender recommended a spot not too far from the hotel they deliver! Even better we had some cocktails while we waited!! The food was amazing!!! Shrimp Po boy jambalaya beans u name it!! I love the patio fountain area! It was a lil pricey but it was worth it!! House keeping was friendly! Front desk aswell! Love NOLA

"Great place for a home base if you are going to explore the Quarter"

3
09/09/2016

We stayed at this hotel for Decadence based on a recommendation and I'm glad we did. The location was great and we walked to the fun bars in the Quarter. They knew we were there for Decadence and had drink specials at the bar and even put up decorations. They are very gay friendly, which is good considering half of the hotel was there for the celebration. We walked home at all hours of the night and felt safe.

"A Quieter Side of the French Quarter"

4
09/09/2016

This is a great hotel from which to enjoy the best of the French Quarter and still get a good night's sleep. There is a very good restaurant, simply called EAT, 2 blks away on Domaine St. Try the Bread Pudding.

"Great Value for the Pric"

5
08/09/2016

I have stayed multiple times because of the free breakfast (saves quite a bit of money) and the affordable rates. Book early and you can save a ton of money. I saved over 400 dollars booking 6 months out.

"ENJOYED IT"

5
07/09/2016

Killed two birds with one stone. Went to check out some investment opportunities as well-as to tour the city. We had a great time, and we enjoyed the stay. The location was perfect, and the staff was great.

"Good value"

4
07/09/2016

In New Orleans at the moment and Very impressed with the friendly staff and quality of the room. Especially the great size TV and quality of the channels. Having a lift available for our luggage was great. Good location only three blocks from Bourbon St.

"Still My Favorite New Orleans Hotel"

5
05/09/2016

This is our third visit to the Best Western Landmark Hotel and it is still, in my opinion the best place to stay while visiting the French Quarter. This visit was during the very busy Labor Day Weekend and the hotel was full, but every staff from the ladies at the front desk to the men and women taking care of the breakfast bar or cleaning the rooms, every staff is friendly and genuinely helpful. The location is perfect, just a short walk to anyplace in the FQ, but separated by one block so less congested. Very convenient parking at a reasonable fee, and easy access to a major street so no driving on the narrow streets in the FQ. Really nothing negative to say.

Rick E, General Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Dear. James G., Thank you so much for returning to our hotel and I am so happy that you had another great experience. We work hard everyday to ensure that all our guests are treated like family and are at home with us.

"Great Location"

5
31/08/2016

I chose this location because it was in the french quarter. It is just a couple of blocks off of bourbon street and just a short walk to the st. charles trolley line to the garden district. The room was clean and had been updated recently. The bed was comfortable and provided a good nights sleep. There is parking at this hotel for a fee. Very friendly and helpful staff.

Rick E, General Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Dear Jason S., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 504-524-3333. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Rick Engel General Manager BEST WESTERN Plus French Quarter Landmark Hotel

"Visited July 2015"

4
29/08/2016

We loved our room, the breakfast, the ambiance of the courtyard and pool area. If you are shopping all day, plan on taking a pedi-cab back to the hotel, and wear comfortable shoes. Verti Mart delivers DELICIOUS food to your room at a very reasonable price. I would definitely recommend this hotel.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Thank you for your review. I am so happy to hear that we met your expectations. Our entire staff takes pride in providing friendly and great customer service to all of our guests. I hope to see you again on your next trip to New Orleans. Robert K., Manager on Duty

"Just outside the crazy...a nice spot."

4
25/08/2016

A good hotel, we were made to feel welcome by the reception staff. Pool could have done with a bit of a clean, and the bar could have stayed open a but later, but the rest of the hotel was comfy and clean.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
We are happy to hear that you enjoyed your stay with us on your recent trip. Our entire staff enjoys providing friendly customer service to all of our guests. The pool is cleaned every morning but there are a lot of trees that may blow leaves into it as well as it does get high usage at this time of the year. We do have extended hours in the bar on weekends and there are many other bars within a block or two of the hotel. I hope you will consider staying with us again on your next trip to New Orleans. Robert K., Manager on Duty

"French Quarter location"

4
24/08/2016

perfect place to relax. small cosy courtyard with a fountain and a pool. right next to Bourbon Street where everything happends and also walking distance to everything we wanted to see on this trip. the only negative was all the roadwork right outside, but you couldnt hear anything from the room

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
I am so happy to hear that you enjoyed your stay with us on your recent trip. Our staff takes great pride in providing friendly customer service to all of our guests. The streetcar project is almost complete and will be a great asset for our guests. We hope you will return soon so that we may show you the completed project. Robert K., Manager on Duty

"Easy access to French Quarter"

4
23/08/2016

This hotel is nice and very comfortable. Easy walk to Bourbon street and all the French Quarter. Pool is small but in a nice garden courtyard. The staff was great with every request. Very convenient parking and biker friendly!

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
We are happy to hear that you enjoyed your stay with us. We are so glad to hear that we met your expectations. We hope to see you again on your next trip to NOLA. Robert K., Manager on Duty

"Good service, good stay"

4
22/08/2016

The staff was great and accommodating. Ty is a great bartender. Good looks and good attitude. The breakfast was nice and we liked the interior rooms because they feel larger than the rooms that overlook the pool.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
We are glad to hear that you enjoyed your stay with us. Our entire staff takes great pride in providing superior customer service to all of our guests. We hope to see you again on your next trip to NOLA. Robert K., Manager on Duty

"Convenient position"

3
22/08/2016

We stayed here for five nights and the hotel was in a good spot to explore the city. The breakfast was excellent but perhaps could finish a bit later, perhaps 10am. Our air on was very efficient but a bit noisy. Our room at the rear of the property needed pairing as the colour made it a bit dark and the door opened directly onto a walkway. The staff were helpful and the hotel, although busy was quiet.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
We are so happy to hear that you enjoyed your stay with us on your recent trip to New Orleans. Our staff takes great pleasure in providing friendly customer service to all of our guests. We will have an upcoming repainting of our rooms in the coming year and it will be in lighter colors. We hope to see you again on your next trip to New Orleans. Robert K., Manager on Duty

"Beautiful, peaceful courtyard!"

5
15/08/2016

Unfortunately, we only stayed one night, but the courtyard surrounding the pool was so peaceful and serene. The ambiance was breath-taking! Truly, this amenity is a hidden gem of this property. The only thing missing was music playing in the background.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
We are glad that you enjoyed your stay with us on your recent trip. Our staff truly enjoys making our guests feel like they are guests in our home. We hope that you can stay a bit longer on your next trip to NOLA. Robert K., Manager on Duty

"Convenient Hotel in the Quarter"

3
15/08/2016

Hotel is situated just to the edge of the quarter and away from the noise along Bourbon St. Hotel was clean but definitely needs upgrading. Breakfast was good and the staff is very friendly. Way overpriced parking (public parking rates for paying guests!) if you drive a car and no other parking options nearby. This was not mentioned at the time of booking with a third party online booking service.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Thank you for your review on Tripadvisor. We value the opinions of all of our guests. Our entire staff takes great pride in providing friendly and great customer service to all of our guests. All French Quarter and downtown hotels charge for parking. Our rate is on the lower end for similar properties. We hope that you would consider staying with us again on your next trip to New Orleans. Robert K., Manager on Duty

"Small but clean and lovely"

5
14/08/2016

On the edge of the French Quarter and directly across from Armstrong Park this is a very lovely little place. Don't be afraid it's too much of a walk, it's not. We walked to the river and back probably 3 times a day. Where ever you stay in the French Quarter there will be walking. The front desk was always pleasant and booked all our tours for us. Nice little continental breakfast, nice court yard, nice pool, and nice price.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
We are happy to hear that you enjoyed your stay with us on your recent trip to NOLA. Our entire staff takes great pride in providing friendly customer service to all of our guests. We hope that you will consider staying with us again on your next trip to New Orleans. Robert K., Manager on Duty

"Couldn't ask for more"

5
11/08/2016

Staff were accommodating to switch our room from 2xdbl to a super king. Handy to French Quarter attractions. Breakfast is good. Room features a fridge and proper shower. Free wifi works well. Pretty building.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
We are happy to hear that you enjoyed your stay with us on your trip to New Orleans. Our staff takes pleasure in providing friendly customer service to all of our guests. We hope you will stay with us again on tyour next trip to NOLA> Robert K., Manager on Duty

"Recommending to friends"

5
11/08/2016

Great hotel in the French Quarter. This was our first visit to New Orleans. We were welcomed by amazing jovial staff who were full of excellent suggestions for places to eat and visit. The best thing we did was leave our vehicle parked. (There is a daily cost for this.) We were able to walk to Jackson Square and explore the French quarter. What fun. Our room was clean and the air conditioning was quiet. Breakfast was plentiful and relaxing, a great way to start our day. We loved this older hotel and look forward to coming again.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
We are happy to hear that you enjoyed your stay with us on your recent trip to NOLA. Our staff takes great pride in providing friendly customer service to all of our guests. We look forward to seeing you again on your next trip to "The Big Easy."

"Good Location"

3
11/08/2016

Well placed to visit and explore New Orleans. It is easy to walk the French quarter taking in the local architecture. This hotel has a shabby interior in desperate need of cheering up. Pool and courtyard area are very nice. Parking is an issue with this hotel. Parking is limited and if you go out in your car there is a chance you won't have a parking spot when you get back.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Thank you for taking the time to write a review on Tripadvisor. It is recommendations from our guests that allow us to see areas that we could improve on. Our staff takes great pride in providing superior customer service to our guests. We are scheduled to paint our exterior rooms this coming year and will be going to a lighter color scheme to brighten the rooms. The parking is limited and although we do double park as many cars as possible sometimes we can not provide a spot for everyone. I hope you will come back to see us in the future. Robert K., Manager on Duty

"Nice hotel in French quarters "

4
10/08/2016

Nice clean hotel in French quarter area - about 10 min walk to Jackson square. There is train car line being built on rampart street which will be great addition once finished. There is $28.75 cost for self parking. The only complaints were that the toilet paper holder is too far (opposite wall) from toilet so you need to plan ahead or get off to reach it! The beds are full size (not queen) FYI if you need bigger beds...

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Thank you for choosing to stay with us on your recent trip to New Orleans. We are happy to hear that we met your expectations. Our staff derives joy from providing customer service to our guests. The Streetcar line will be a great asset for our guests when the project is complete at the end of the summer. We hope to see you again real soon. Robert K., Manager on Duty

"I mean it is Best Western..."

4
08/08/2016

The front desk staff was amazing and very accommodating. There is free Wi-Fi and breakfast!! The free breakfast comes in handy when you've had a little too much fun the night before. Overall, it's the Best Western and it served its purpose. The room was clean, staff was nice, food was good, and the location is very convenient.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
We are so happy to hear that you enjoyed your stay here at the Best Western Plus French Quarter Landmark Hotel. Our entire staff enjoys providing friendly and superior customer service to all of our guests. We hope that you will choose us again for your next stay here in "The Big Easy." Robert K., Manager on Duty

"Enjoyed our stay!"

3
07/08/2016

Older hotel with a "smell". Mainly noticed in the lobby area. I have to say that the staff was great and the breakfast was really good. Just a basic older hotel but we really enjoyed our stay. We were able to walk most places.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Thank you for your review on Tripadvisor. We are glad to hear that you enjoyed your stay with us on your recent trip to New Orleans. Our entire staff takes great pride in providing superior customer service to all of our guests. We hope to see you again on your next trip to New Orleans. We promise that we will investigate the source of the "smell." Robert K., Manager on Duty

"Great location and excellent service"

5
02/08/2016

We stayed here for 2 nights in July. Staff were super friendly on arrival and very helpful with restaurant and tour recommendations. Our room on the second floor overlooking the courtyard and pool was a bit dark (as were most of our Best Western hotel rooms) and the décor could do with some refreshing but it was comfortable and well equipped. We enjoyed talking to the hotel manager who was running the bar that evening. Breakfast both mornings was excellent - a good variety of options and the staff were vigilant in replacing and replenishing items. The best scrambled eggs of our entire 3 week holiday! You do have to pay for parking but after all it s the French Quarter! All in all a great stay.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Thank you for your review on Tripadvisor. We are happy to hear that you enjoyed your stay and that we met your expectations. Our staff takes pride in providing superior customer service to all of our guests. We hope you will choose to stay with us again on your next trip to New Orleans. Robert K., Manager on Duty

"Great Location"

4
01/08/2016

Very close to Bourbon St - maybe 5 min walk. Room was nice although a bit small ( older hotel ). Do not try to get into BF early - 6:30 Sharp!! Only stayed 1 night so didn't utilize hotel for any tours etc. Parking is limited and have to pay about $25 on top of your room. Cars are packed into gated, covered area and cars are blocked from exit - attendance starts about 6:15am to begin to move cars. Would stay again if in NO.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
We are happy to hear that you enjoyed your stay at the Best Western Plus French Quarter Landmark. Our entire staff takes great pride in providing quality and friendly customer service to all of our guests. Parking is limited and we do double park cars so as to accomodate as many guests as possible. We do have enough staff moving cars in the morning to accomodate departing guests quickly. We look forward to seeing you again on your next trip to New Orleans. Robert K., Manager on Duty

"Well kept rooms"

4
31/07/2016

The outside seemed so so with road construction and noise. Armstrong Park right across the street - all fenced in and eerie looking - was our first exposure to this hotel. However, the staff were great and the rooms were updated and very comfortable. The breakfast was more than adequate and filling. Our family of 4 felt safe and comfortable. Oh, and also walking distance to all the sights in the French Quarter

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
We are happy to hear that you enjoyed your stay with us. The streetcar project should be complete by the end of the summer. This will be a great asset for our guests. Our staff takes great pride in providing friendly customer service to all of our guests. We hope to see you again on your next trip to New Orleans. Robert K., Manager on Duty

"Nice room for the money"

4
26/07/2016

I didn't find anything wrong with the hotel. The staff was nice and very helpful. The room was cleaned well everyday. It was in walking distance of the French Quarter. The breakfast was OK but no complaints about it. The room wasn't very big but it was just my wife and I and we were only in the room to sleep and shower.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Thank you for choosing to stay at the Best Western Plus French Quarter Landmark Hotel on your recent trip to New Orleans. We are happy to hear that we met your expectations. Our staff enjoys providing friendly and great customer service to all of our guests. We hope you will consider staying with us again on your next trip to New Orleans. Robert K., Manager on Duty

"Value for money, clean and Safe. Brilliant Location"

5
26/07/2016

It lived up to our expectation of a Best Western Hotel Its located in the French Quarter and is very very central. The river is about 14 minutes walk, Burbon Street is literally 5 minutes. We did all that we had to do from here. As it was very hot outside we would visit a place then come back for a rest and then venture out again. Even though its so close to all the action it was far enough for a peaceful nights sleep. The breakfast was fresh English breakfast and the staff was extremely warm, friendly and lovely. We were a family of 4 who opted to stay in a single large room. Cost (incl breakfast) was $ 740 for 4 nights. Adequate parking for a fee. Will recommend this for family folks who require a no frills place. Very safe for one with two young daughters. They have a decent pool which is welcome in the terrible heat. The housekeeping staff were very warm and made us feel at home.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
We are so happy to hear that you enjoyed your stay with us. Our staff takes great pride in providing friendly customer service to all of our guests. We look forward to seeing you again on your next trip to New Orleans. Robert K., Manager on Duty

"Good hotel but not a good value for the money "

4
26/07/2016

Good location, friendly staff, good breakfast. Room was clean and comfortable. Parking is atrocious. Be prepared to either double (or triple) park in their tiny lot, or park on the street. My real complaint is that, while I fully understand high season and high demand can drive up rates, this was not a $250 per night hotel. In any other circumstance this would be $100 less per night for a comparable hotel at another time/place.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Thank you for your review on tripadvisor. It is from reviews from our guests that allow us to find areas that may need improvement. We are happy to hear that you enjoyed your stay with us on your recent trip. Our staff takes great pride in providing friendly service to our guests. The parking garage does present some challenges because of it's small size. Summer is a high drive time so this is when we have problems. We do double park cars to try to satisfy as many guests as possible as alternative parking is a few blocks away. As too our rates we are very well placed with hotels that are similar to ours. We hope that you would consider us again on your next trip to New Orleans. Robert K., Manager on Duty

"Great room, service and perfect breakfast with reasonable rates."

5
25/07/2016

Just took my family travel NOLA. Stayed at BW for one night. The room is very good and the breakfast is very good. My family enjoyed the trip Just 10 minutes away to French market, jeffson squar and bourbon street.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Thank you for choosing to stay at the Best Western Plus French Quarter Landmark Hotel on your recent trip to New Orleans. We are so happy to hear that you enjoyed your stay with us. Our entire staff takes pride in providing friendly and great customer service to all of our guests. We hope to see you again on your next trip to the "Big Easy". Robert K., Manager on Duty

"Amazing BW Courtyard"

5
21/07/2016

We arrived late at night and were disapointed by the "conditions" of the city (construction, deterioration). The BW was bright and welcoming. The open courtyard was incredible with the fountain and pool. It is an oasis. The room was small, but that was expected in an older city.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Thank you for your review on Tripadvisor. We are so happy to hear that we lived up to your expectations. Our entire staff takes great pride in providing friendly customer service to all of our guests. The street car project in front of the hotel should be complete by the end of the summer. We hope to see you again in the future so that we can show you the completed project. It will be a great asset for our guests. Robert K., Manager on Duty

"Friendly helpful staff, tired hotel , great setting."

3
19/07/2016

Staff in this place are great, the place itself is very tired and needs a refurb. Great location for exploring the French quarter. Breakfast is great with amazing waffles you cook yourself. Good coffee and cold water on tap and complimentary all day really help

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Thank you for your review on Tripadvisor. We are happy to hear that you enjoyed your stay with us. Our staff truly enjoys making our guests feel as if they were a part of our family. We hope to see you again on your next trip to New Orleans. Robert K., Manager on Duty

"Great Time and Location!"

5
18/07/2016

I enjoyed my stay. The staff was great and the hotel is really nice. would recommend this best western to anyone. Nice size TV and courtyard and pool area are nice. The bar is nice and the people are great and very helpful.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Thank you for choosing to stay at the Best Western Plus French Quarter Landmark on your trip to New Orleans. We are glad that you enjoyed your stay with us. Our entire staff takes great pride in providing friendly and great customer service to all of our guests. We hope to see you again on your next trip to New Orleans. Robert K., Manager on Duty

"Great Vacation"

5
12/07/2016

I love New Orleans!! When we go I always stay at the Best Western plus on Rampart. Love the court yard and pool. It has that nice laid back feeling! The staff is always very helpful. Can't wait to go again.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
We are so happy to hear from our regular repeat guests. We strive to make all of our guests feel like part of our family. With return guests this really does happen. We look forward to seeing you again real soon. Robert K., Manager on Duty

"Great Hotel in the French Quarters"

4
10/07/2016

The people working there were very nice and friendly first off!! They were very informative and helpful with us it being our first trip to New Orleans. I wasn't really sure what to expect when we headed up to our room but when we opened the door it was more than what i expected. The room was very,very clean and up to date. The room was spacious enough for all 4 of us (2 adults and 2 teen girls). We had no problems getting fresh towels and the other essentials we needed. The room had a fridge but no microwave but you may could have ask for one. The breakfast that was included with our stay was very good also. The only bad thing at this hotel was parking which is NOT included in the stay! You have to pay $28.25 for each day that you will be parking at their facility and they do a security deposit on it till you check out. For example we prepaid online for our room which was $321.56 when we got to the room to pay for 3 days of parking my card was charged $184.75 but when we checked out it was corrected so it ended up being $84.75 to park at the hotel for 3 days. Just letting everyone know because we wasn't told about that security deposit beforehand. Also the parking lot doesn't have to much room either. We was driving a Sonata and had a very hard time parking it cause of the tight squeeze. Another thing with the parking is that since there is limited parking spots cars get pulled in wherever they can fit so you may get blocked in with more cars than just one. However the people at the front desk do take care of that if it happens. So if you get blocked in all you do is tell the front desk and they have all the keys to the cars that are doubled parked so they move them for you to get out which we only run into this problem 2 times since most of the time we walked since it was so close to everything(maybe 2 blocks from Bourbon Street). Also you may want to note the hotel is NOT responsible for any theft of damage of your car so if it gets scratched or whatever its on you. I would highly recommend this hotel to anyone.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
I am glad to hear that you enjoyed your stay with us. It is true that parking is tight in our garage. In order to fit as many cars as possible into the garage we do double park cars and keep the keys at the front desk. Our rate for parking is reasonable as most hotels in the area charge $35 or more per day. I hope that you will visit us again on your next trip to New Orleans. Robert K., Manager on Duty

"Good spot for the price"

4
09/07/2016

This hotel is on the edge of the French Quarter where they are installing new trolley lines so it was challenging to drive there. Parking anywhere in NO is difficult and pricey. We paid $25 a day to park at the hotel. The air conditioner was loud and went on and off all night. The hot breakfast was terrific. Eggs, sausage, toast, yogurt, waffle, juice, and many breads. The bar in the lobby is fun in the late afternoon, but the bartender was sick one day and didn't show up. We went down the street to a lovely specialty bar.There is only one restaurant close to the hotel and it was closed. We used the pedi cabs to get to and from the French Quarter spots which are about twice as expensive as regular cabs. Front desk called a cab for us.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Thank you for choosing to stay with us on your trip to New Orleans. I am glad to hear that we met your expectations on your stay with us. The streetcar project should be complete in about a month. It will be a great asset for our guests. I hope that you will consider staying with us again in the future. Robert K., Manager on Duty

"Happy traveler"

5
08/07/2016

Nice visit to New Orleans. Everyone at this Best Western was great. Front desk as well as bartender (we weren't ordering drinks, just asking questions) answered all our questions, gave us good advice and the room was wonderful. Would stay here again.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
We are so happy to hear that you had a pleasant stay with us on your recent trip. Our staff enjoys providing great and friendly service to all of our guests. We look forward to seeing you again on your next visit. Robert K., Manager on Duty

"Don't believe the hype!!!!"

2
06/07/2016

Pictures on website are deceiving. Driving on the street where the hotel is located was horrible due to massive road construction projects. Rooms are small and dated. Wifi connection was horrible in the rooms. Every time the AC unit turned on and off it sounded like a lawnmower. Very noisy. Television went out several times. We were scared to turn it off. Let's not forget the water pressure in the rooms. There was NO pressure, just a trickle. Took forever to do anything using water. The showerhead needs to be cleaned to allow the water to actually come out. Took forever to rinse off. The AC unit in one of our rooms was leaking and soaked the carpet. They placed a loud fan in the room to dry the carpet. The best thing about our stay was the hotel staff. They were nice and very helpful.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Thank you for review on Tripadvisor. I do remember your problems. I would like to offer my apology to you and your friends. I do know that all of the problems were addressed every time that you called. I would sure hope that you would give us another chance to prove to ou that we can do it right. Robert K., Manager on Duty

"grow up"

2
04/07/2016

willing to remove table broken by housekeeping rather than having housekeeping make work orders for each rooms maintence, smokers standing outside nonsmoking rooms with ac on blew smoke straight in room and too hot to go without AC

"Good hotel, good location"

5
02/07/2016

I liked the layout of this hotel, with room doors facing the courtyard. The rooms were comfortable and clean. Breakfast was provided and had a good choice. The location is excellent, just opposite Louis Armstrong park and a 5 minute walk to Bourbon Street. I would recommend this hotel to stay in.

"nice hotel in good location"

5
01/07/2016

my wife & I checked into the hotel in the morning, we were warmly greeted by Tracy the receptionist who quickly checked us in, on entering the room we were pleasantly surprised, it appeared very clean & modern, a very big bed, nice air conditioning which is essential, the room was spacious & had a nice bathroom. there is a nice bar in the hotel with very friendly barman, & also free wifi throughout, the breakfast, egg, bacon, tomatoes, toast or cereals with yogurt & fruit was nice, all the staff took time to say hello & ask if everything was ok. there is a few quiet bars around the hotel, but it is only a short walk to Bourbon street where you will be spoilt for choice. overall for the money we paid we were very satisfied.

"Nice Place to Stay"

5
29/06/2016

Our family enjoyed staying the night here. It was nicely decorated and clean. The view of the courtyard was absolutely beautiful. My teenage stepsons loved the salt water pool. It was reasonable priced and within walking distance of Bourbon Street.

"Great hotel in nice location "

5
29/06/2016

We stayed over night on this hotel and can say nothing bad about it. Yes there is construction going on outside the front of it. However, we stayed in the back of the hotel and noise wasn't an issue. The hotel is on a great location. It is located on the "edge" of the French Quarter - close enough to be near all of the 'action' but far enough away to keep things quiet. Breakfast was adequate and plentiful. Staff was outstanding.

"Average Hotel in a Good Location"

3
23/06/2016

It was well situated on the edge of the French Quarter with bars and restaurants nearby. However the staff were not as friendly and helpful as many smaller hotels in the US. The hotel was classed as a Best Western Plus but the staff, service and breakfast were no better than much cheaper standard Best Western hotels. Also the hotel room and bathroom were smaller than average. Parking was expensive at $28 per day including tax,

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Thank you for your review on Tripadvisor. It is reviews from guests like you that provide us the feedback that we need to improve our service to our guests. Our entire staff works hard to provide friendly and superior customer service to all of our guests. I am sorry that we have fallen short of this on your stay. We would love to have you stay with us again on a future trip to New Orleans to show you that we can meet our goal of making every guest feel as if they are part of our family. Robert K., Manager on Duty

"First visit to NOLA "

3
22/06/2016

Lots of construction going on & whilst you don't hear it - surroundings don't look great Lots of young people take over pool area Hotel quiet at night though DONT go near Bourbon Street- it stinks Frenchman Street better good music & garden district classy with nice bars Streetcar only $3 and covers all good areas . So surprised & disappointed with how dirty new orleans is!!!??

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Thank you for your review on Tripadvisor. We are happy to hear that we met your expectations on your recent trip to New Orleans. It is true that the construction is dusty and loud during the day. The streetcar project should be complete by the end of the summer. This line just outside of our doors will be a great asset for our guests. I hope you will return again in the near future so that we may show you the completed project. Robert K., Manager on Duty

"ONe negative only"

4
22/06/2016

Perfect location,very nice front desk staff and maid service.Nice pool side for drinks etc.Very reasonable tariff.Walk to pier, Bourbon St.Tours arranged promptly. The negative was the pompous polariser, patrick the bartender.Self opinionated,rude,injecting himself into bar customers conversation without invitation and giving his political views without asking.Not suited for the job,maybe would be ok in another position away from direct customer contact.Perhaps cleaning or yard work?

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
We are happy to hear that we met your expectations on your recent stay in New Orleans. Our entire staff takes great pride in providing friendly customer service to all of our guests. I am sorry that you had a problem with Patrick. We receive many good reviews on both of our bartenders. I will be sure to speak with him about giving his political views to our guests. I hope you will consider staying with us again on your next trip to New Orleans. Robert K., Manager on Duty

"Good location"

4
20/06/2016

Overall I was happy with the hotel. The look of the hotel was very New Orleans. The rooms were on the small side but were clean and nicely kept. Loved that there was parking even though we had to pay for it. Breakfast was good, everything we needed. Bourbon street was an easy walk from the hotel.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Thank you for your review on Tripadvisor. We are happy to hear that we met your expectations on your recent stay. We look forward to seeing you again on your next trip to New Orleans. Robert K., Manager on Duty

"Fun Stay in NO!"

4
20/06/2016

We were in for a long weekend to our favorite City. cost was a concern so I researched the internet for a reasonably priced hotel in or around the French Quarter. I stumbled across this hotel which was priced nicely and rated highly. I was not disappointed as there was nothing negative to really say about our stay here at the Best Western. It was directly across the street from the Zydeco Festival at Armstrong Park which was a fortunate happenstance. Far enough away from the craziness of Bourbon Street and Frenchman Street yet still a fairly short walk for all the fun. Highly recommend!

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
We are glad we lived up to your expectations on your recent trip to New Orleans. We truly care about our guests and try to make each one feel as if they are part of our family. We hope you will choose us again on your next trip to New Orleans. Robert K., Manager on Duty

"Great stay with a rustic feeling."

4
20/06/2016

I stayed at this hotel and was very satisfied. The outdoor of the building is really old but being the french quarter, it should look that way. The inside of the room was really nice for an old building. All the amenities were working. The breakfast buffet was really good. Staff at hotel were very professional.

"Best Western New Orleans"

4
16/06/2016

Great friendly informative staff! Bar staff was great! Pool was ok. Hard to maintain with all the trees nearby. Street construction in the front is a bummer! Parking charge was a little steep, but I only used it one night. Proximity to Bourbon Street was good.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
I am glad to hear that we met your expectations on your recent stay. The streetcar project should be complete by the end of the summer. We look forward to it, as the line will be a great asset to our guests. Our parking charges are on the low end for downtown and French Quarter hotels. We hope to see you again soon, so that we may show you the completed streetcar project. Robert K., MOD

"Ok stay "

2
15/06/2016

We just finished a three day stay at the Best Western and overall were disappointed with the stay. The price was overly expensive for what you got and they add additional tax not included in the original price. They charge each vehicle between $20-30 for parking daily. The rooms were small, the beds were not fit to sleep two people each and they weren't serviced on a daily basis. The TV didn't work properly either. The hotel is smack bang in the middle of road works for the new street which won't be finished for a while making it quite noisy and dirty. The location was ok to the French quarter but there were much nicer and cheaper hotels available after looking up on the Internet the day we arrived. The pool was also full of leaves and dirt. The only saving grace was the free breakfast in the morning.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
I am sorry to hear that we didn't meet your expectations. The construction of the new streetcar line should be complete by the end of the summer. It does leave a layer of dust on everything. The price we charge for parking is $25 dollars per day plus tax. This is on the low end for hotels in the French Quarter. I am sorry that we must charge tax on our room rates but we quote rates as most hotels do and that is the daily rate plus tax. Our double rooms have two full size beds in them and we do have rooms with one king bed. The pool is cleaned every morning but there are plenty of trees around so on windy days leaves may blow into the pool. One call to the desk would have sent our maintenance staff to your room to address any problems that you were having with your TV. I hope that you will consider giving us a second chance to meet your expectations on a future trip to New Orleans. We would love to show you the completed streetcar project at the end of this summer. Robert K., MOD

"Hotel"

5
15/06/2016

This is a great property. I felt safe and at home. The whole staff is friendly and always have smiles and kind words. It was a little pricy for a Sunday Night, but we were just passing through. When I go for an extended stay I will go on a week night for sure. Breakfast was great and the beds were comfy. The room was a little dusty - but they have road construction right down below. (The road construction was not a bother to our stay) The quarter is within walking distance and a nice walk at that. We did not have time to walk to the river.

"Anniversary weekend!!!"

5
14/06/2016

We love this hotel is right in the middle of everything right where you need to be the workers are very friendly the breakfast was good and it's a great place just to chill and relax after a long day of shopping and walking and they let us have our baby with us which is a dog and we were very very happy with this place

"Very clean and great location close to quarter"

4
12/06/2016

Very nice staff and great full breakfast. Easy to walk to french quarter and river. Good value. Only complaint is a very squeaky door and had a bit of trouble regulating air conditioner. Worked great but would get so cold. Fixed the door as soon as I asked.

"Nice stay"

5
08/06/2016

We stayed almost a week in a room on the 3rd floor overlooking the courtyard. The room was clean and large enough for us with a big shower. Breakfast had a good selection and the courtyard was a pleasant spot to relax between excursions. Location is right on the edge of the French Quarter, everything is within walking distance (if you don't mind walking). I'm so glad we stayed in the charming French Quarter and not out in the Business District to save a couple dollars. The only complaint is the "taxi" they called for us in the early morning to go to the airport did not seem legit. An unmarked van "not expecting to take a credit card". A little sketchy for 3:00 am. Call for your own transportation, all taxis are marked as such and have to take credit cards.

"Great place in a quiet part of the French Quarter"

5
07/06/2016

This historical hotel, once the site of an all girls school, is a charming and comfortable place to stay in a quiet part of the French Quarter. Located across from Louis Armstrong Park, it is conveniently located yet far enough removed from the action that you can enjoy a restful stay without feeling like you are missing any of the fun. The rooms are appointed with modern conveniences yet are styled in a way that reminds you of the Era when this building first stood. Covered parking and a welcome pool with a lovely courtyard are some benefits offered to guests, as well as a full, hot breakfast and a bar/lounge area off of the beautiful lobby. Hotel staff are knowledgeable and courteous and offer a concierge type service when booking tours and making reservations.

"Welcome Home Service"

5
05/06/2016

Staff were friendly and accomodating. Anything we needed they were of assistance. They made you feel like a part of their family. Would highly recommend this hotel. The only thing missing was a restaurant, but there are plenty within walking distance.

"Great for the price"

4
04/06/2016

This place was absolutely great for the price! At check in Ms. Darlene was so kind and offered suggestions because we just came down here on a whim. She got us on a tour for the next morning and made the check in process go really smooth. Cute little entry way and bar, good for before going out. Bourbon Street is just a quick walk down the street (only like a block or two) and really easy to get to. I give it a 4 star because it could be updated and the bathroom was a little sketchy on the cleanliness but overall this is a great place to stay and we will definitely stay here again.

"Very Good even with rollaway bed issue"

4
02/06/2016

Overall, me and my two travel companions enjoyed our stay. It's nothing fancy but it does the trick and has a lovely courtyard, We were comfortable and took advantage of the pool, lounge/bar, internet, and complimentary breakfast (which was very good). We faced the courtyard so the noise level was low. North Rampart (hotel street) is full of construction right now and looks awful - I'm happy we didn't have to deal with that much. During check-in we were initially refused a rollaway bed even though it is offered when booking and I was assured it was possible (but not guaranteed). I advise people staying that need one to call the hotel (not the BW 1-800 number) to verify. I dealt with the 1-800 number and they told me that rollaway beds aren't guaranteed but that is based on availability and not whether it actually fits in the room. The front desk informed me during check-on that a rollaway fits in King-bed room but not a room with two double-beds (which we reserved). After some discussion with the front desk, we were accommodated and did get the rollaway requested - but it was worrisome for a couple of minutes there. I sincerely appreciate the staff's willingness to give us the rollaway as 6 days sharing a double with my brother or best friend would've been extremely uncomfortable and would've significantly affected my trip. Overall the staff were friendly and great.

"An outstanding hotel that truly cares for it guests!"

5
31/05/2016

This hotel showed us what outstanding customer service is all about. The Manager on Duty, Mr. Glen Johnson went out of his way to guide us to his hotel (about 20 minutes on the phone with my wife) guiding us through all the detours due to construction. He assisted us in suggesting nearby eating options which proved to be excellent. He was very caring in making sure the breakfast items were constantly replenished. We will not only return to this hotel the next time we're in the area but we will surely go out of our way to recommend this awesomely ran hotel to our family & friends!

"Great place to stay"

5
29/05/2016

This place was clean. Everything worked. Staff was friendly. Close to everything in French Quarter, and right across the street from Louis Armstrong Park. You won't have to drive anywhere, and you will be able to experience much of New Orleans.

"Great place that is close, but not too close to the action"

5
26/05/2016

Great place to stay that was only a short walk to everything. Once they have the trolley lines done in front of the hotel it will be even easier. The room was clean and big enough for us. We enjoyed that breakfast was included, definitely was a deciding factor in choosing a hotel. All of the staff were pleasant and the bar tender was friendly. We had a great time!

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
We are so happy to hear that you enjoyed your stay at our hotel. Our staff enjoys providing our guests with friendly customer service. The streetcar project will be complete in late summer or early fall. It will be a great asset for our guests. We look forward to seeing you again real soon. Robert K., Manager on Duty

"Nice little oasis in New Orleans "

4
24/05/2016

This hotel is situated on the edge of the French quarter so it is a nice quiet place to return to after the noise and chaos of Bourbon Street, although it's only about a 10-minute walk away. I shared a fairly spacious room with my girlfriend on the second floor. It was very comfortable and there was a small fridge in the room so it was simple to have a cool drink on hand at all times, whether it was water or beer. Breakfast was included with the price of the room and there was a really nice variety of bacon or andouille sausage, eggs, toast, cereal or a make-your own-waffle station every morning. The one thing I might mention was that there was only tinned fruit cocktail available, and being as we were in the south, a fresh fruit salad would have been wonderful. A small courtyard area with a pool was definitely appreciated as well.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Thank you for choosing to stay with us on your recent trip. Our staff enjoys providing great and friendly customer service to all of our guests. It makes us feel very good when we hear that our guests were happy with their stay. We look forward to providing you with the same type of service on your next visit. Robert K., Manager on Duty

"A great place to stay!"

5
24/05/2016

We were very impressed with the friendly& helpful front desk staff, relaxed atmosphere, and clean updated rooms. The courtyard and pool area were a wonderful place to relax and recharge after a long day exploring the city and surrounding area. The French Quarter was easily within walking distance and the park across the street beautiful.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Our staff truly enjoys hearing kind words about our hotel from our guests. We try to live by Best Westerns mantra of "Stay with people who care" because we do care about our guests. We enjoy making each guests feel like they are a member of our family. We look forward to seeing you on your next trip to "The Big Easy." Robert K., Manager on Duty

"Close to Bourbon St"

4
22/05/2016

I have stayed here several times over the years. Conveniently located to Bourbon St,, good breakfast, nice pool and friendly and helpful staff. Rooms are clean, décor slightly dated though. Fitness facility ok, some treadmills and a universal weight machine. Nice bar on premise too.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
We are always happy to hear from our regular return guests. We are very glad to see you every time you stay. We look forward to seeing again real soon. Robert K., Manager on Duty

"Attended a wedding in the French Quarter"

4
22/05/2016

We thoroughly enjoyed everything at this hotel. The staff are so helpful and friendly-everything from check-in/front desk staff to breakfast staff. Always polite and courteous. It is walking distance to everything, we even walked over to the Warehouse District to go to the WW II Museum. Our room faced Armstrong Park, the street car line is under construction, but it only woke us up one out of the six mornings we stayed at the hotel. The beds are very comfortable, the bathrooms could use updating but it was fine. The only reason I reduced my review to four stars was due to the very poor water pressure, showers took a long time, but I was even able to wash my long hair and get it clean. We just had to allot more time, the temperature was fine. We walked to the hotel every night at various times and felt safe, there were always others out and about. I would not walk alone after dark anywhere in the French Quarter, just too many out if control folks out there. I recommend this hotel, it is a great deal.

"5/21/16"

5
21/05/2016

Very nice hotel on edge of French Quarter You can walk to anywhere you want to go. Has parking available and close to restaurants. Staff is very nice and helpful and do a good job making your stay all it can be.

"Near to French quarter but need some walking"

4
19/05/2016

The hotel has comfortable rooms, a good pool, and is a walking distance far from bourbon street... I didnt like the breakfast, so I preffered to buy some things to eat on my room. It is right in front of the Louis Armstrong park, easy to go.

"Ideal for our purposes"

5
19/05/2016

An excellent buffet breakfast is provided. The overall environment is pleasant. The wi-fi is free and trouble-free. It is easy walking (from this spot on the edge of The French Quarter) to all that matters if you are a jazz fan.

"If the French quarter is where you want to be this hotel is ideal"

4
17/05/2016

The hotel is as you would expect from Best Western - clean - friendly - very comfortable and yet individual. Our room was on the first floor and was very comfortable with a big comfy bed. There was a coffee maker in the room but if you don't drink coffee it is of no use - a kettle to make a cup of tea would have helped. Breakfast was a good choice of continental items and always kept fresh - the cleanliness is of a high standard and the staff ever helpful. It takes about 5 minutes to walk to Bourbon street and about 10 minutes to Freshman or Canal street so very well located

"Excellent stay at the top of the French Quarter"

5
17/05/2016

The hotel staff was friendly and helpful from the moment we walked through the front doors. We stayed for 4 nights, and couldn't have asked for a better location. The hotel is at the top of the quarter across from Armstrong Park... just five short blocks walk from Bourbon Street. Quick taxi/Uber service from hotel to anywhere you want to go. Breakfast was hot, and plentiful. Staff kept tables cleaned quickly for more guests to dine. Rooms were clean and big enough for three adults to not feel cramped at all. Bartender Ty was fun and made one heck of a Bloody Mary... and we will remember his meat pie next time we visit! Darlene at the front desk was an amazing help to us several times throughout our stay. The courtyard was a nice place to sit and relax and take a dip when it was super hot in the afternoon. Overall, I'd choose this hotel over and over again! Thanks BW for a great stay!

"Excellent!"

5
16/05/2016

Perfect location if you want explore French quarter. The personal is nice and helpful, can give you advice how and where spend time, make reservations and tours. Rooms are clean. Very reasonable price, I have very good experience, will came back again

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Thank you for your positive remarks in your review. Our staff takes great pride in our service to our guests and we are always happy to hear positive words from our guests. We hope you will return to our city very soon. Robert K., Manager on Duty

"Not bad!"

4
16/05/2016

The hotel overall was pretty good!! The staff was very friendly and helpful. The room was a decent size for two and stayed mostly quiet. I was afraid the room would smell as musty as the lobby but was pleasantly surprised that it didn't. The courtyard is gorgeous and great place to hang out at night if your staying in. The location of the hotel was pretty good, close to everything but the can be pretty shady at night. My only real complaint really is the bed. We had two double beds and I wish the pillows were a bit bigger and nicer, and the mattress a bit more comfy, it was pretty hard.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Thank you for staying at the Best Western Plus French Quarter Landmark. We take great pride in providing friendly customer service to all of our guests. We use pillows approved by Best Western in all of our rooms. I will mention to management that you prefer larger pillows. I am sure that they take all opinions seriously and use this feedback when deciding how to outfit the rooms. We look forward to seeing you on your next trip to New Orlkeans. Robert K., Manager on Duty

"Post cruise"

4
13/05/2016

Stay here for 3 nights after a cruise. Good location on edge of the French quater. Breakfast was good. Staff are very friendly and helpful. We arrived before checkin time and they stored the luggage for us and gave us WiFi access. The lift was outside our door and was in need of some grease as the door was very noisy. When I mention it on day 2 they moved us to the rear of the building which was very peaceful and they had the lift fixed by lunchtime. Great place to stay and would stay here again.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Thank you for choosing us for your stay here after your cruise. I am so happy to hear that you had a pleasant stay. Everyone on our staff takes great pride in providing great customer service to all of our guests. If you make a return trip to New Orleans we would be very honored if you chose us again. Robert K., Manager on Duty

"Old charm hotel across from Louis Armstrong Park"

5
12/05/2016

Great location and great service...Beautiful courtyard with a pool, fountain, and serene sitting areas..Daily breakfast with traditional eggs, sausages, cereals, oatmeal etc. We stayed there 4 nights and were feeling at home.. Friendly and very knowledgeable staff, swift taxi services offered ( if required).. Hotel is older but do not get taken aback by that: this is New Orleans and this hotel fits right in..It is romantic and slightly decadent.. If you are looking for top notch modernity, you are in a wrong city...Surrounding area is safe to walk at night just be aware of your surroundings and do not walk alone ( usual principles of walking at night in many other cities in the world)...

"Great location & even better service"

5
10/05/2016

A quaint little motel with loads of character. Great location-can walk anywhere in French Quarter or downtown at a pinch. Friendly & helpful staff went above & beyond-good advice about where to go & what to do in NOLA (& not where to go). Buffet breakfast was excellent & barman excelled with preparing late night drinks. Special mention to the staff/management who have also gone above & beyond to track down a stray laptop computer & return it halfway around the world. Love your work guys-we won't stay anywhere else if/when we come back to New Orleans.

"Best Western Plus on Rampart - Northern most area of the quarter"

4
09/05/2016

Nice hotel. Clean. Has a nice courtyard which is quiet. Pool could use an upgrade and maybe a hot tub. Free Continental breakfast form 6-9am is fabulous. Great variety and hot food available. Scrambled eggs and either sausage or bacon every morning. Area at night fall gets a little dicey and you should be very aware of your surroundings. Neighboring bars are very friendly. Armstrong Park is right across the street and is beautifully decorated with statues and history. Again, not recommended at night. Three blocks off Bourbon makes it a great location and just far enough from the loud music and crowd noise each night brings.

"Issues with smoking"

4
09/05/2016

Nice, convenient hotel. Staff was very nice and the breakfast was good. The only problem was that New Orleans law allows guests to smoke in the courtyard around the pool. This is NON SMOKING hotel but their silly law allows guests to smoke around the pool in the center courtyard without any regard to other guests. All the rooms circle and open into this courtyard and the smoke wafts up into your room even with the door closed. It comes in with the air conditioning. Some guests also had to be reported for being very loud in the courtyard after quiet hour. Our stay was good except for the smoking issue. The laws should be changed. Smokers should smoke out in the public street, not hotel property!

"Best Western St. Christopher"

5
08/05/2016

The staff was friendly! Especially Malcom who was our concierge! Always a smile for you and took the time to visit. Excellent service! You were welcome there and you never felt like you were just a job to them. Rooms were simple and clean. Nice breakfast. Very short walk to the Quarter. 1/2 block from the street cars if you want to get around outside the Quarter.

"Great Location for Great Hotel"

5
07/05/2016

Located conveniently in the French Quarter, you are just a hop, skip and a jump away from the best time of your life. A quaint little hotel with a private courtyard and pool, it has a serene environment inside without removing you from the hustle and bustle outside. The rooms were large and very clean, the staff is very accommodating, you get a hot breakfast every day of the week, and as usual, the price is highly competitive. Thank you, Best Western. When I'm back in New Orleans, you are my hotel of choice!

"A Very Pleasant Stay"

5
07/05/2016

This Hotel is a block from the French Quarter. We were able to walk or take a streetcar almost everywhere we went, even though the Rampart Street line was closed for repairs. The staff were extremely courteous and friendly. The room was pleasant and very clean. They served a real breakfast with a variety of hot and cold items. One minor problem and one caution: The air conditioner blows directly on the bed, so that you tend to be fairly cold when it is on and a bit warm when it cycles off. And there is a charge for parking that is not clearly stated in the hotel description. On the other hand, all hotels in or near charge for parking, and this one's parking is on-site. As for the charge, the terrific breakfast is more than adequate compensation.

"great hotel in a great city"

4
05/05/2016

In walking distance of Jazz fest. I wish we would have spent more time. The breakfast was very nice, staff was diligent in keeping eating area clean. The front desk staff was very helpful in helping us with directions. Will stay there again.

"Great location, nice property"

4
02/05/2016

There aren't many choices for a full-service hotel in the French Quarter, so the Best Western deserves a look. Though located in the corner of the Quarter, nothing in the neighborhood is very far away. The hotel is the sort of nice, clean property you'd expect in the budget business travel category. Nothing is spectacular, but everything is fine. It's an old building, but everything in the French Quarter is old. The staff is very nice, the rooms are clean, the breakfast is fine, and the bar is staffed. So it's a great choice if location is important, with no real downside.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Thank you for your review on Tripadvisor. We value all of our guest's opinions. We are happy to hear that we met your expectations on your recent trip to New Orleans. Our staff takes great pride in providing clean and comfortable rooms along with friendly customer service. We look forward to seeing you again soon on your next trip to NOLA. Sincerely, Robert K., Manager on Duty

"situation very goog"

4
01/05/2016

We like the situation of this hotel. We can walk from the hotel to Bourbon street. The room we clean, but we have to go to the front desk to have coffee in the room. No desk to write, and only 1 chair in the room

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
We are happy to hear that you enjoyed your stay with us in New Orleans. Our staff takes great pride in providing friendly customer service to all of our guests. I am sorry to hear that housekeeping didn't provide you with refills for your coffee maker in the room. I will make sure to let the executive housekeeper know about your situation. If this ever happens again just give us a call at the front desk and we will happily bring you some more coffee to your room. The size of our rooms is a little on the small side so that is why we chose to furnish them with only one chair and no desk. I will be happy to pass on your opinion to upper management so that they may take this into consideration. We look forward to seeing you again very soon. Sincerely, Robert K., Manager on Duty

"Preferred location, comfy bed & room"

4
28/04/2016

Easy to walk everywhere in the French Quarter from this hotel, including Basin Street Station where the tour bus stops. Also easy to walk to JazzFest fairgrounds. They have a tasty breakfast. We liked the room's decor, supportive bed, powerful hair dryer, lovely decor, clear TV picture, and adjustable A/C. Brought our own pillows, though. We also liked the secured parking area. Nearly 40 paces from the hotel is MeauxBar, one of the best places we ate during our entire stay.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
We are so happy to hear that you had a pleasant stay on your trip to New Orleans for Jazz Fest. Our staff strives to provide great customer service to all our guests. It is our goal to treat every guests as a member of our family. We look forward to seeing you again on your next trip to The Big Easy. Yours truly, Robert K., Manager on Duty

"Jazz Fest- Family Style"

5
28/04/2016

My family and I stayed here for a weekend while attending jazz fest. The staff is very friendly, helpful, and accommodating. The courtyard was a beautiful way to unwind each morning for breakfast and each evening after a big day in the city. The room was clean and had a view of Louis Armstrong Park which is located across the street. The hotel is located in a quiet area of French quarter yet just a few blocks from Bourbon Street. This was a great place to stay with our children and felt safe and relaxed. Thanks for making our first trip to New Orleans a treasured family experience.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
We are so glad that your family enjoyed their stay here at the Landmark. Our staff works very hard to provide clean and comfortable rooms for all of our guests. Our staff also enjoys becoming friends with all of our guests and providing that personal touch to your stay. We look forward to seeing your family again on your next trip to New Orleans. With Warmest Regards, Robert K., Manager on Duty

"Great location and rooms"

4
27/04/2016

This hotel has a great location just on the edge of the French Quarter making a lot of the main attractions within walking distance. The rooms were lovely and comfortable, clean bathrooms and the reception staff were very helpful and friendly. The breakfast is good too. I would definitely recommend this hotel.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
I am glad to see that we met your expectations on your recent trip to NOLA. The staff here at The Best Western Plus French Quarter Landmark takes great pride in providing great and friendly service to all of our guests. We look forward to seeing you again very soon. Sincerely, Robert K., Manager on Duty

"Great location close to Bourbon Street - only 3 blocks away"

4
27/04/2016

We arrived early and our room was not ready but we parked our car in their parking garage and took off sightseeing. When we got back our room was ready and it was very comfortable and nicely appointed. The courtyard and pool area was nice - very French Quarter look. Staff was very friendly and breakfast was good. Would definitely stay here again. The only problem we had was getting there. They are putting in Street Car tracks and there are detours so be prepared.

"Amazing Customer Service!"

5
23/04/2016

On vacation in New Orleans, my friends with us stayed at this hotel on Rampart St. Although we were not able to book a room here, the staff was still helpful to us with site seeing etc. Lawrentay and Darlene at the desk were the best! They informed us and directed us to the best deals! So friendly and smiling all they time. Just plain regular folks that we enjoyed. I thank them for all they did.

"Great Staff Friendly and Helpful"

5
22/04/2016

Really Nice rooms great bathrooms very comfortable staff took very good care of us close to everything on the French Quarter Breakfast was very good, Desk Staff was very friendly we became friends instantly will definitely stay here again next time in NOLA

"New Orleans Trip"

5
16/04/2016

Great Hotel, walking distance to everything we wanted to do, new room decor, pretty courtyard, great breakfast, parking next to room, upper class stay no drunks....perfect weekend trip Could not have ask for a better weekend. First time to stay in this hotel. We will definitely stay in this hotel again. Close to everything but far away enough from the action to get a good nights stay. A+

"Awesome stay"

5
07/04/2016

I would highly recommend this hotel. The location was very convenient and safe. The breakfast that is included was excellent and kept well stocked. The staff go above and beyond to help make all guests stay more enjoyable. The rooms were clean and comfortable..

"Overall Great Experience"

4
06/04/2016

Location was great, room was client, staff was helpful, especially the gentleman who checked us in! He was AMAZING. Staff was very informative when I asked questions. Only complaints are: pool was ICE cold so we were not able to swim at all and excessive chain smoking guests are allowed to smoke in the courtyard completing hindering mine and my children's ability to enjoy the courtyard as well. Very disappointed that smoking is allowed in the courtyard where children are.

"Friendly staff, great location"

4
05/04/2016

I've stayed at this hotel several times in New Orleans and it is always the first place I look for reservations. The rooms are clean and comfortable and the staff is amazing. They know your name after check in and regularly communicate with you throughout your stay. It's a wonderful, quiet location and just a few steps to the French Quarter or Harrah's Casino.

"poor billing at check in and check out"

2
05/04/2016

Booked the room through Best Western at one price and receipt said it was paid in full =, once we checked in, staff said the room was not paid and was at a higher price than stated on receipt. Was told parking was 9.00 a night and charged 28.00 a nght at check in. On check out they wanted us to pay the parking of 28.00 a night again. We feel this was a scam. Will not stay in this Best Western again

"Nice stay on the edge of the french quarter"

4
03/04/2016

Comfortable, quiet, updated rooms and an absolutely terrific breakfast. Employees are pleasant, courteous and helpful. There is not a large selection of restaurants close by but the heart of the quarter is only a few blocks away. Room could have been cleaned a little better and the AC/heating unit was on the noisy side. Like alot of the french quarter, the area is a little run down but all in all we felt safe and the NOLA folks are friendly and helpful.

"Nice hotel in great location."

4
01/04/2016

We found this an ideal location for exploring the French quarter, and it is situated opposite the Louis Armstrong Park. Nice rooms, good breakfast and friendly staff. Only negative was that we returned one day to find that the housekeeper hadn't visited, so our beds were still not made. Arrive early if you want one of the limited parking spaces provided (extra cost).

"Great Location great staff comfortable sleep"

4
30/03/2016

We arrived after midnight and the man on the front desk was very friendly and happy to help us. The room we had was a good size and the bed was comfortable to sleep on but we were close to an ice machine so we could here people going past a lot. the pool looked good although we didn't use it and the breakfast was hot and tasty. The location of this hotel meant we were only a 5 min walk from bourbon street and about a 78-10 min walk from the french market and other great sights.

"On The Edge Of The Quarter"

3
28/03/2016

I meant to review this a while back. At the time of travel there were a lot of road works making the whole street where the hotel entrance was a complete mess. It is situated kind of on the perimeter of the french quarter. The hotel in general was adequate with a nice court yard and pool, the staff were extremely friendly and helpful. With regards to my room,it had no access to natural daylight it always seemed dark and depressing, It however was very clean. The hotel also offered a nice breakfast included in the rate. I once walked from the hotel to Canal street at 10am in the morning, instead of walking through the french quarter to get there I turned left and walked along the perimeter of the quarter. As I was walking past a gas station all of a sudden a mass gang brawl erupted. I mention this an example of how unsafe it felt if you happened to walk the wrong way out of the hotel (I would advise to enter the quarter as quick as possible). Other than this incident my stay was OK.

"Close to the quarter and the stores. Great area to walk from."

5
25/03/2016

Only problem is the construction in front of the hotel but it did not bother me because I was either walking or taking a taxi. I enjoyed walking each morning and taking pictures of the nearby houses. Taxi's were easy to catch.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Thank you for staying with us on your trip to New Orleans. We are happy to hear that you enjoyed your stay. The construction is a nuisance but the streetcar line will be a valuable asset to this part of the French Quarter once the project is complete. Please come visit us again on your next trip to New Orleans so that we may show you the completed project. Sincerely, Robert K., Manager on Duty

"Beautiful and convenient."

5
25/03/2016

This hotel is beautiful, arranged around a lovely central courtyard. The rooms are quite small, but nicely decorated and spotless. Tracy and everyone at the front desk were very helpful. The location was wonderful. Easy walking to anything in the French Quarter, and across the street from Louis Armstrong Park. Also withing walking distance is the Backstreet Cultural Museum, a quirky little nugget of Mardi Gras Indians history and culture. There is currently construction on Rampart in front of the hotel, which is unsightly, but not loud. They are extending the streetcar line to Rampart, which will make this hotel even more conveniently located. We will be back!

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Thank you for your kind words about our hotel. We take great pride in providing our guests with great customer service. the new streetcar line will be a great asset to our hotel and the city. We look forward to seeing you again on your next trip to New Orleans. Thank you, Robert K., Manager on Duty

"Very pleased "

5
23/03/2016

Last minute trip to NO and couldn't get reservations where we normally do. Wasn't to sure about the location of this place but took a chance. We couldn't have been more pleased. It is a couple of blocks further from some spots but ended up being more peaceful. They have a nice large courtyard where you can have a drink and relax. Rooms were large and very clean. There was a good breakfast. Will definitely go back.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
We are so glad that you enjoyed your stay here at the Best Western Plus French Quarter Landmark. Our staff loves to hear positive feedback about their work. We are so glad that we met your expectations and look forward to seeing you again on your next trip to New Orleans. Sincerely, Robert K., Manager on Duty

"Friendly Staff, Disappointing Stay"

3
23/03/2016

The staff were very nice and friendly. The courtyard was lovely but smoking was allowed so we could not enjoy it. The pool needs a good cleaning and smoking was allowed. Very noisy nights in courtyard

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Thank you for your feedback on Trip Advisor. It is feedback from guests that help us find areas that may need our attention. Management will take a look and evaluate our smoking areas to see if we need to make adjustments on where smoking is allowed. We value all of our guests and would love to have you back for another visit. Thank you, Robert K., Manager on Duty

"Great property within walking distance to the French Quarter"

5
23/03/2016

A friend and I stayed at this property for the Rock and Roll New Orleans Marathon and decided to make a weekend out if it. The hotel is on a busy street, but if you get a courtyard facing room you don't really hear anything. The property is walking distance to the French Quarter and Louis Armstrong Park. The room was clean as was the hotel. The breakfast was a standard breakfast - but what one me over is that they served breakfast at 5am for all of the runners (this was not expected but awesome). The staff was always nice, and went out of their way to make one feel comfortable. The property itself is quiet (meaning no loud party people). Overall, highly recommend this hotel.

"Reasonable Hotel in the French Quarter"

3
22/03/2016

Staff was helpful & very friendly. Room was clean & comfortable. Noticed that rooms were quiet. Morning breakfast was included with room & you certainly would not go hungry. This was a nice convenience. Proximity to Royal St. & Canal was reasonable. Overall, while not a posh Hotel, it was very adequate!

"Nice hotel for a family stay"

4
21/03/2016

This hotel is close enough to the French Quarter and Jackson Square to walk, and has several nice restaurants within walking distance. Our room faced over the street, and the décor was a bit dated, and the room small, but I think that's typical of NOLA. We were attending a dance competition with our daughter at the Mahalia Jackson Theater, and it was a nice easy walk through a very pretty park.

"Nice place"

4
19/03/2016

For the price, it was very nice. We liked the pretty courtyard and pool area. Our rooms were nice; small bathroom, but everything was clean and in working order. Everyone was very nice and helpful. Breakfast was good (but the same every day). I'd stay here again.

"Lovely old New Orleans building with peaceful courtyard close to French Quarter"

4
19/03/2016

Found this Best Western-PLUS hotel online and chose it because of the location, the overall value and accessible on-site parking. The decor and comfort of the room, bed and furnishings were really quite nice as was the lobby, the breakfast area, the bar/lounge and especially the lovely courtyard setting. The worst problem with this stay was no fault of the hotel staff -- it was the ongoing reconstruction for the Trolley tracks! Driving was difficult on the bumpily patched street surface and the heavy weekend traffic. If we stay here again, and I would if the street repairs were completed, I use public transportation (Trolleys, buses, taxicabs and pedal cabs) rather than try to navigate the are by car.

"Best ever"

5
18/03/2016

This is one of the very best stays we have ever had! The staff was professional, personal and every staff member was extremely polite and courteous! The personalized service was outstanding and the room was impeccably clean and decorated! The front desk was very helpful no matter how many times we asked a question and the breakfast was delicious with a good variety! We applaud you, Best Western Plus!

"Perfect!"

5
17/03/2016

Hubby chose this hotel for our wedding anniversary and our first ever visit to New Orleans - he made a great choice! The hotel is perfectly situated in the most northern part of the French Quarter, across the road from Armstrong park, in a quiet location away from the noise and craziness that is Bourbon Street. We walked everywhere from the hotel, Bourbon St was just 5 mins away and probably 15mins to the riverfront. Our room was immaculate and very comfy. The staff were friendly, cheerful and helpful, especially both the bartenders (one of whom makes a mean Sazerac!!). The courtyard with pool and fountain is a lovely place to have coffee in the morning after the included buffet breakfast. We'll definitely be back!!

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Good choice " Hubby" and Happy Anniversary again from the staff here at the Best Western Plus Landmark. We are so happy you enjoyed your stay. You must come back for a longer visit and let our bartenders fix you another mean Sazerac. Glenn Johnson Mgr.on Duty

"Beautifull hotel."

5
17/03/2016

We had the best time in this hotel. Very nice rooms, and a nice space to sit outside in the evening. Breakfast was amazing with hot and cold buffet. At walking distance from Bourbon Street and all the other nice things in New Orleans!

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Thanks you for staying with us. We are looking forward to seeing you again on your next visit to New Orleans. Glenn Johnson Mgr. on Duty

"The French Quarter"

5
15/03/2016

Our stay in New Orleans was made better by the hotel and it's location. We walked to all of our destinations from the hotel and the visitor's guide that we had received from the hotel was very helpful. The staff was great and very helpful in our stay and made it great.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
We are so happy you enjoyed your stay with us. On your next trip to New Orleans remember us here at the Best Western Plus Quarter Landmark. Glenn Johnson Mgr. on Duty

"Conveniently located and reasonably priced"

4
12/03/2016

This hotel is located on the edge of the French Quarter providing easy walking access to all the main streets in the area. The hotel is a good size for this district and has a spacious courtyard for relaxing with drinks or eating breakfast. The hotel is a bit older and is starting to show signs of wear and tear. The rooms are well appointed, a bit small but clean. On our visit, the main street was under construction for the new street car line. It created a dusty environment but did not affect the hotel per se. Considering the condition of many of the hotels in the quarter, I would recommend this hotel.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Thank you for your review on Trip Advisor. Your kind words are appreciated. Our staff takes great pride in providing clean and comfortable rooms along with great customer service. We look forward to serving your lodging needs the next time you are in New Orleans. Robert K., Manager on Duty

"Great Staff Clean Hotel Nice Location"

4
11/03/2016

This budget-friendly hotel is located on the outskirts of the French Quarter. It only took a short walk through a quiet residential neighborhood to get to the heart of the French Quarter. I found the hotel very clean and the complimentary breakfast completely adequate. It was surprisingly quiet although you would hear an occasional group come in after a fun night out. This hotel would be good for families and business travelers. I could recommend this as a very nice and affordable place to stay;

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
We are so glad that you enjoyed your stay at our hotel. Please be sure that our staff takes great pride in providing great customer service to all of our guests. We look forward to seeing you again the next time that you are visiting New Orleans. Robert K., Manager on Duty

"Excellent location"

4
11/03/2016

We stayed here for the start of Mardi Gras and the location was just perfect. Efficient check-in by staff but had to wait for room as it was not ready. This was no problem for us at all. We had just missed breakfast but tea and coffee was on tap all day at no extra cost which was a nice touch. When our room was ready (we were in the main block) we were pleasantly surprised how roomy it was with king sized bed, fridge, iron and ironing board and good bathroom with bath tub. It overlooked the lovely courtyard and pool area. The hotel didn't do lunch or dinner but staff were very helpful in suggesting a deli for lunch, where you could bring your sandwich back and eat in the breakfast area, and were helpful in suggesting where to eat for dinner. Bourbon Street was only a few blocks away which was very convenient. All in all, very attentive staff, good accommodation, excellent location, lovely courtyard with pool (although it was too cold to use it when we were there). Free wfi with small buriness centre. I have no hesitation in recommending this hotel.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Thank you for choosing The Best Western Plus French Quarter Landmark Hotel for your stay in New Orleans. We are glad to hear that our hotel met all of your needs. We take pride in making our guests stays comfortable and fun. We look forward to seeing you here at The Landmark very soon. Robert K., Manager on Duty

"Sight see before cruise"

4
10/03/2016

Close to bourbon st. Hotel staff very helpful on tours and things to do ?? breakfast very good nice variety. Nice court yard & pool area. Room was nice. Clean but walls are thin. Would stay again. Over all very good.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
We are happy that you chose The Best Western Plus French Quarter Landmark for your pre-cruise lodging. We are so proud to have met all of your expectations for your lodging needs. If your travels bring you back to New Orleans, we love to have you as our guest again. Robert K., Manager on Duty

"quaint quite french quarter"

4
09/03/2016

Stayed here one week before Madrigal. The place is very appropriate for the area. Nice court yard. Rooms are nice a bit small. It is just 3 block from Bourbon Street and all the other great things that the French Quarter has to offer.

"Mardi Gras 2016"

5
09/03/2016

It all starts with the staff. Every staff member I encountered were true professionals and courteous. From the time I walked in, they treated me and all the guest like family. Staff was knowledgeable of the French Quarters. They made great suggestions on where to dine & best area to catch the parades.

"Excellent hotel and close to the French Quarter!"

5
09/03/2016

Nice room with all the amenities. Just blocks from the Quarter. St. Ann street is the best option for a walk to the Quarter and is well lit at night. A hot, continental breakfast was available. All family members found something they liked. Courtyard was beautiful and very peaceful to soak up the atmosphere of New Orleans.

"Comfortable and quiet"

4
07/03/2016

Friendly,helpful staff and comfortable rooms. Parking was tight would be my only gripe but hey, it IS the French Quarter. Overall I'd certainly return with no concerns! Courtyard was large, lush and quiet. Great night's sleep!

"Great location and staff"

5
07/03/2016

Had a wonderful time for 4 days in New Orleans in part due to helpful staff. Great recommendations for food and music. Location is 1 block from Bourbon St and everything is walking distance. Room was clean and we'll appointed. Smallish due to age of building but not cramped. Breakfast bar saves time and money. Valet was helpful with baggage and very polite. Should have taken names as all the staff were friendly and knew the area well. Price was very reasonable for location.

"Nice room and wonderful breakfast"

4
05/03/2016

The walk to the room is outside, but along a pretty inner courtyard and pool. The room was dark and older, but handsome. The air conditioner was very loud. We kept it on constant fan, but at 74 at night, so it was quieter and turned the temp down during the day when we weren't there. The scrambled eggs are incredibly good and nice crisp bacon also. We're good walkers and enjoyed walking all over the French Quarter and beyond. It is along the upper edge of the Quarter, but only a couple of blocks from Bourbon Street. No crowd noise.

"Average hotel, Great free breakfat"

4
04/03/2016

Stayed for one night. Friendly helpful staff. Convenient spot if you want to enjoy the quarter but be away from Bourbon and closer to local joints although everything is close in the quarter. The rooms were nothing special, beds were comfy enough. Breakfast though was on point and offered many hot and cold options. The only thing that I found wrong with the place is that the Wi-Fi sucked, but you can't win them all.

"Excellent Stay!"

5
01/03/2016

We used to live in New Orleans and my wife hasn't been back since we evacuated from Hurricane Katrina. We stayed at this hotel: Feb. 26-28, 2016. We LOVED it!! The hotel has that New Orleans charm, the breakfast is great, the location is FANTASTIC (3 blocks from Bourbon), parking is safe, the staff is professional / courteous, and the rates are reasonable. Next time my wife and I plan to book a king size room…we CAN"T WAIT to book this hotel again. HIGHLY RECOMMENDED!

"Mixed review"

2
01/03/2016

Location is okay, but the hotel itself is noisy. Our air conditioning / heater was incredibly loud and the foot traffic outside our room was noisy. The check in was moderately informative but done by rote with little awareness of the responses. Room was comfortably large but could use a refurb.

"Persoanl"

5
01/03/2016

It's was better than any one of the 5 star hotel I've stayed in. My spouce and I were very impress with the friend people. Not to mention a real breakfast; not "continental" like most place. I will stay every time I'm in the City of New Orleans; location is a real plus.

"Nice Hotel"

3
28/02/2016

While it includes the name "French Quarter", it is on the very outskirts of it, and a very long walk to the festive areas of the quarter and convention center. Would recommend cabbing it to those areas, which is cheaper than another parking fee. That said, it s a quiet location. Rooms are about what one can expect for a Best Western.

"Authentic style hotel with great service"

5
27/02/2016

The hotel is located on the edge of the French Quarter across from Louis Armstrong Park. It is a moderate walk to the main attractions (Bourbon Street, French Market) through lovely neighborhood architecture. While the hotel is very modern, tit does not look like a typical Best Western. The architecture is very loyal to the New Orleans style, including a beautiful courtyard with a pool. The real highlight of our experience was the staff--they were friendly, helpful and looked for every opportunity to make our stay a delight. Well done!!!

"Well worth a visit "

4
25/02/2016

Easy to find hotel in the french quarter, close enough to be in the heart of all the action but far enough away to be a great location from the action too... Hotel has a great courtyard right at centre of hotel, which can get a little noisy at times when crowded but hotel security quickly calmed everyone down to an acceptable level. Rooms were great with very comfortable bed. Breakfast buffet was a pleasure too, lots of southern cooking and ingredients showing through in it. At the time i was there Atlanta were playing NO in NFL, so hotel was crowded with fans but was still quiet enough for a good nights sleep.

"Mardi Gras in NOLA"

3
22/02/2016

Overall nice Hotel, nice area. Rooms are small if your tall you may want to avoid the bathroom, the water pressure is really low and the water is kind of slimy sticks with your skin after your dry. I've stayed at other Hotels in NOLA and can't blame the water source. Parking is a bit cramped if you drive a SUV or Truck be careful. Breakfast is good for being FREE but I would rather eat at many of the great restaurants...courtyard area is nice as is the bar. they also have no security and the rooms doors face out anyone can't just walk in and out on this property. The street where the hotel sits is under major construction so lobby and bar are covered in dust. Staff of the hotel were good allowed me to check in early. Like I said Hotel was decent would not however be my first choice more of a back up plan.

"Great Place"

5
19/02/2016

I recommend this place if your traveling to New Orleans, the location was perfect, the hotel and staff were perfect they also have a free breakfast. parking was safe, walking distance to pretty much everything.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
We are so happy your expectations were met while staying with us here at The Best Western Plus French Quarter Landmark. Looking forward to seeing you on your next visit to our Great city. Glenn Johnson Mgr. On Duty

"On the edge of the French Quarter"

4
18/02/2016

I was worried that we would be a bit too far from the "action" of the Vieux Carre, but not indeed! The sights and activities were all within a short walk. Check in was quick, the staff at the front desk friendly and helpful with suggestions. The room itself, as noted by other reviews, is on the small side, but who cares, who is spending time in the room anyway! We were only there for one night. The breakfast has both hot and cold breakfast items, and while it was busy, the staff kept things well supplied. There is some construction going on in the street in front of the hotel, but that was not bothersome. I hate paying for parking, but it's a city--what are you going to do.... The parking area is kind of small, and the parking spots themselves are smallish. Dont' take a big car or truck!

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Thanks for choosing The Best Western Plus French Quarter the " Hidden Gem". We hope that your next stay will be longer, Glenn Johnson Mgr. on Duty

"Comfortable and convenient"

4
18/02/2016

Stayed for 3 nights. Staffs at the front desk were friendly and helpful. Car parking is available and is $28 per night. Our room was on the second floor. Room was clean and beds were comfortable. The wash basin was outside and it drained very slowly. Bathroom was clean. The room was well stocked with towels and toiletries. House keeping staffs were friendly. Breakfast was good. Overall the stay was very good.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Thank you for staying with us here at the Best Western Plus Landmark French Quarter. We take pride in making sure our guest feel at home. We are looking forward to seeing you on your next visit..

"Service was great location not bad"

4
17/02/2016

The service was great and the hotel was pretty. We got a suit and it was very spacious! Location was good as far as getting around to places. 3 minutes walking to Bourbon Street, 8 minutes to Canal Street, 10 minutes to Cafe Du Monde (Really good! Don't let the line scare you. It goes faster than it looks. Stay on the line close to the street. That's the it down line.) The only thing I didn't like was if you crossed the street to the other side of Rampart you were officially on the dangerous side of town. BE CAREFUL. locals may joke that it is the ghetto. IT IS THE GHETTO. We didn't have a problem because we didn't cross. Other than that it was an awesome time. GO TO PRESERVATION HALL. It is a super cute experience. 5 minute walk from this hotel.

"Comfortable, convenient area"

3
11/02/2016

Not the best street but, inside the hotel, security seemed good, so I felt safe enough once I was in and during the day, and it was close to safer streets. The lobby and dining area, for the price, could have had a better atmosphere (there was a bit of a musty smell). The room itself was comfortable and was cleaned well. The staff could have been more helpful, certainly they could have been friendlier. There were a lot of older people there (in their 60s +) when I was there, not sure why that was.

"Disappointing service "

2
10/02/2016

The hotel itself is fine but two times the housekeeping staff left our door open so when we came back after long days out we found the room wide open. The safe was not accessible so our passports and valuables were left unsecured. Having left the door open we would have thought they would have been in there replacing towels or making beds but neither of those things were done. We spoke with management and received an apology but we're not offered any compensation. Disappointing.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Thank you for choosing Best Western Plus French Quarter Landmark Hotel for your stay during Mardi Gras. I am sorry to hear that we didn't meet all of your expectations. Let me assure you that your issue will be addressed with our housekeeping staff. If you travel to New Orleans in the future, we would love to have another opportunity to meet your expectations. Thank You, Robert K. MOD

"A motel in not the best area"

3
10/02/2016

When we arrived noticed the street was in construction as cable car rails were being installed. Area was away from French quarter but in walking distance. Place shown its age. Plus side receptionist helpful and kind. One elevator- room for two people. Room showed age. But plus side free wi fi, coffee maker in rom , large screen tv and many many channels to choose from. Free breakfast and coffee maker Lovely garden in back of property

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Thank you for choosing the Best Western Plus French Quarter Landmark Hotel for your stay in New Orleans. I do apologize for the mess of the construction in front of the hotel. When this is complete it will become an asset for the city and our hotel. I hope that you will consider us for any future stays in New Orleans so we can show you the completed project. Thank you, Robert K. MOD

"Lousy don't stay ythere"

2
09/02/2016

smelled musty,heating system lousy NO HOT WATER, very small rooms for 2 double beds, view out side room sucked, not some thing that was work what we paid per nite. should not be as expensive as it was for the low quality of the room

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
We are sorry that we didn't meet your expectations for your stay here in New Orleans. I am not sure if you contacted the front desk so that we could have addressed these concerns while you were here. These issues are a concern for us and we will work diligently to correct each one. If you return to New Orleans we would love to have another chance to win your trust and meet your expectations. Thank you, Robert K. MOD

"Quick two night stay after our cruise"

5
05/02/2016

Our first trip to New Orleans and it was a memorable one. The location was perfect, on the edge of the French Quarter, everything we wanted to see was within walking distance. We shared our room with another couple and we we had plenty of room, towels etc. The hotel staff was very friendly and helpful directing us to several worthwhile attractions and restaurants. The hot breakfast was excellent and the pool and restaurant areas were spotless. Great experience, wouldn't hesitate to stay there again or recommend to friends

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Thank you for your review of our hotel. We take pride in providing friendly service to our guests. I am glad that you enjoyed your stay and we look forward to serving you and your friends in the future. Robert K. MOD

"great place to stay"

5
05/02/2016

On the edge of the French Quarter and Louis Armstrong park, this location is my favorite to go in New Orleans. hospitable staff, great rooms, quite and walking distance from lots of great places. A nice courtyard rounds off the experience.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
We take pride in providing clean comfortable rooms and friendly service to our guests. It warms our hearts when we get reviews such as yours that confirms that we are doing the correct things to meet our guest's expectations. We look forward to serving you again on your next stay in New Orleans. Sincerely, Robert K. MOD

"Great place to stay. Lovely breakfast"

5
03/02/2016

We stayed here for 2 nights after our cruise. We arrived early. The staff was very kind and stored our luggage so we could go eat before we checked in. The hotel has nice character and rooms. The staff were very helpful and friendly. Would definitely stay here again.

"Great location"

5
01/02/2016

great location: close enough to the Bourbon street experience, far enough to get a quiet night's sleep. All amenities were great. Breakfast was fulfilling! was a nice 15 minute walk to center of New Orleans and all the tourist sites. we had a great time.

"Get stay in New Orleans"

5
30/01/2016

We were down in New Orleans for several days last week. We stayed at this hotel. Exceptional service. Front desk people were very helpful and friendly. Breakfast that was included was hot and fresh. Room was well looked after. Bartender very friendly. Short walk to everything in the French Quarter. We would highly recommend this hotel to anyone deciding to visit the French Quarter.

"Beautiful, understated elegance, very helpful staff"

5
29/01/2016

Our room was in the original old building. It had a very nice traditional decor. It was very clean and had a good-sized refrigerator and a safe in the room. Breakfast consisted of scrambled eggs, sausage, waffles, cereal, toast, bagels, juice, etc. Desk staff were very helpful and friendly.

"The perfect spot"

5
29/01/2016

This hotel in New Orleans was on the edge of the French Quarter and allowed immediate access to it in just three short blocks..The staff directed me to a great restaurant that was awesome....Cant wait to go back..

"I really loved this hotel!"

5
27/01/2016

The hotel is very nice and well maintained. The rooms were a bit small but not an issue for me. The breakfast was pretty yummy and it was very convenient to have a bar at the hotel (something to do while my friends finished some work). I will definitely recommend this place!

"Nice hotel for a good value!"

4
24/01/2016

We stayed at the BWPFQ the week of January 18. The staff is very friendly and helpful for the first time NOLA visitors we were. They provided an area map, told us about the safe route to take at night, affordable transportation, and restaurant recommendations. Breakfast consisted of build your own breakfast sandwiches (eggs, cheese, salsa, and a type of meat. The type differed each day), bagels, fruit, cereal, waffles. There is an outside courtyard that is really pretty and peaceful. Id take my coffee out there and sit. My only complaint was that we were in room 206. When you walk off the elevator the wall you are looking at is the wall that is shared with the headboard of room 206. So the elevator and outside door to the balcony was very loud. So my suggestion would be to avoid 206 if possible.

"Comfortable, quiet, & clean"

5
24/01/2016

We enjoyed out stay here. It was a busy weekend, but quiet here. Typical Best Western full breakfast. They had a bar & pool, but too cold for the pool. Well kept and clean. Rooms are comfortable. It was a long walk to Burbon Street, so we took cabs most of the time.

"All the charm at a reasonable price"

4
20/01/2016

Just on the edge of the French Quarter this hotel offers lots of charm and friendly staff. I noticed people of all ages staying here but no one was bothered by the young party goers. I had a comfortable quiet room. The breakfast offered lots of variety. It closes at 9:30am though so get up early because it is worth the effort to get fresh made waffles.

Bryant F, General Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Dear Guest, We were happy to hear you found our Hotel charming and the Staff friendly. We strive to make every guest's stay enjoyable. The staff will be glad to hear that you were satisfied with our hotel. Bryant Faul General Manager

"A Gem"

5
15/01/2016

A find, located near the periphery of the Quarter, away from the hustle bustle yet walkable. I will stay here again and highly recommend the property to others. The staff is beyond courteous, they go out of their way to make your stay pleasurable.

Bryant F, Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
We take great pride in letting our guest know "YOUR WELCOMED " at Best Western Plus French Quarter. Hope to see you again on your next visit to New Orleans. Glenn Johnson Mgr.on Duty

"Clean, fun and accessable"

4
13/01/2016

I was a little concerned about the location of the hotel, but was absolutely fine. All in all, I enjoyed my stay there! Tucked away in the north eastern part of the French Quarter this Best Western provided a free breakfast, free internet, a comfortable lounge/bar and very helpful staff. The courtyard was nice and has a pool (that could use a good scrubbing). The room was a decent size, however I wish some of the furniture could have been smaller to maximize the space. My king sized bed was extremely comfortable too. My only nitpick was the bathroom - the water pressure was low and I think they had hard water. Took forever to wash soap off my hands and a long time to rinse soap off in the shower. Room service was efficient and I never ran out of towels or soap. We chose this this hotel for it's location, price, free breakfast and free internet.

Bryant F, General Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Dear Guest, Thank you for the great comments about your recent stay. We are glad you enjoyed your time in New Orleans, Thank you, Bryant Faul General Manager

"Great location, ok service, good beds"

3
12/01/2016

Stayed in this hotel. It is located right at the edge of the French Quarter. The staff is friendly, the rooms are what you can expect in an older tourist hotel. Everything is clean, everything works just fine. The shower is not for 6 foot 4 guests. There is a safe deposit box in the room. The breakfast is ok but not spectacular. Check-in and checkout are quick.

Bryant F, General Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Thank you for reviewing our hotel. I will pass on your comments to the staff. We hope you join us again on your next trip to New Orleans. Thank You , Bryant Faul General Manager

"Quiet location sufficiently close to the French Quarter attractions"

4
12/01/2016

We arrived in NOLA on Thanksgiving weekend and were really glad that we stayed here and not in or near Bourbon Street. Nice hotel, good rooms. good breakfast and extremely friendly and helpful staff. On the edge of where you would likely want to venture at night, but walking down to the hub of things was not a problem of an evening - less than ten minutes stroll. Very good value

Bryant F, General Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Dear Guest, We are glad you chose us for your stay in New Orleans and are extremely happy that you had a good time. We appreciate all the great comments about the staff. Thank You, Bryant Faul General Manager

"Overnight stay"

4
10/01/2016

Close to everything. Nice hotel. Staff seems friendly. The bar area nice. Easy to walk to the fun of New Orleans down on Bourbon street. Room was clean. Kinda of dark but it was nice. Shower was awesome would love to have it in my house.

Bryant F, General Manager at BEST WESTERN PLUS French Quarter Landmark Hotel, responded to this review
Dear Guest, I am glad that you enjoyed the hotel for your stay. We hope you stay with us again on your next trip to New Orleans. Thank You, Bryant Faul General Manager

"Great Location"

4
05/01/2016

Great location ! Louis Armstrong Park is across the street. There is a corner convenience store 2 blocks away which we used to stock the refrigerator with soda. They make great sandwiches there as well. All of the quarter is walking distance, yet the hotel is not near loud noises from Bourbon Street.Offers an excellent hot breakfast and has a great patio area with a small fountain and a pool. You do have to pay to park but that is standard at most places in the quarter. The parking area is secure and even walking at night, I never had any problems. The staff was very knowledgable and friendly. I highly recommend this hotel.

"This was a perfect place for my vacation!"

5
04/01/2016

A group of my friends and I wanted to be in New Orleans for New years eve! We wanted to see the French quarter etc. This hotel was in the perfect place. The French quarter was right behind this hotel. It took less than 5 minutes to walk to the French quarter. It was far enough though that it wasn't too loud! We weren't hearing music and screaming all night which was super nice! This hotel was clean!! (To my standards and they are really high) The staff was super friendly and answered all of my dumb questions! They gave us suggestions on what to do, where to eat and where to stay out of. (There were four of us girls) The breakfast was great!! They had waffles, eggs, bacon, bagels, muffins, yogurt etc etc Tons of stuff! I was pleasantly surprised. **When I come back to New Orleans, this is where I will stay!! Parking a car is between 25-30 dollars a day. It was super worth it because any other places to park were super expensive.

"LOCATION LOCATION LOCATION!"

5
30/12/2015

This hotel was perfect! The staff was very friendly, the complimentary hot breakfast was the best I have ever had, and the location is great. You are minutes walk from Bourbon Street without having to hear all the craziness once you decide you want to sleep. Its across from Armstrong Park if you want to take a stroll. Canal street is not far and Cafe Du Monde is a 15 minute walk away. I would definitely recommend this hotel.

"Terrible hotel "

1
30/12/2015

The rooms are disgusting, they smell like cab air freshener, ugly and crammed. Its on a very loud street that's also one of the most dangerous streets in New Orleans. Lots of muggings go on there. Way Over priced, for such a bad hotel in a bad area.

"Good Choice"

4
29/12/2015

This hotel was located across the street form the Louis Armstrong park, a slight 2 block walk to Bourbon St. a great location. Taxis were easily available, the staff extremely helpful, the lounge great for a nightcap and a good breakfast to start the day.

"Best place ever, hands down. First time to NOLA, gets no better..."

5
28/12/2015

I am 60 years old, a world traveler for decades, and yet this was my first time ever visiting New Orleans. I am so, SO happy I stayed at the Best Western Landmark Hotel, at 920 Rampart Street. We walked so much over our five days there that I actually lost 3 pounds! Yet the hotel is just three blocks from the major hub where you want to spend much of your time. The hotel is impeccable in all ways: LOCATION, staff, cleanliness, gigantic rooms, awesome shower, great maid service, and so much more.The breakfast buffet is hot and plentiful, with everything you could want for an included hotel buffet breakfast. The service staff is friendly and knowledgeable and helps you out with everything. We stayed there for five days, and were thrilled with the closeness to other places in the French Quarter, yet the privacy and safety factor of staying in this hotel particularly. When I do return, I will stay here and here alone. The only "off" thing I can tell you, just because I am being totally honest here, is that you need to be an NBA player with about a 5-foot arm span to reach the toilet paper holder on the wall in the your bathroom (we were in #349). It was so far away from the toilet that we were cracking up! Where is the hidden camera here? ?? We fixed this by grabbing an extra roll from the maid's cart, and keeping it on the floor near the toilet. Who wants to get up in the middle of, you know what, to stretch across the room to get your paper? All in all, a super easy fix, and this place is amazing. I recommend it 100% for 100% of anyone going there. You'll love it! Patty Hook Wadsworth, IL

"Best western French quarter"

3
27/12/2015

Location is good in the day wouldn't walk alone at night It's a cute looking hotel Free breakfast Free wifi Had a courtyard facing room which was nice to look out Most staff were friend, but some were not. My issue is the walls are paper thin. You can hear through them These ladies kept having drama talks out my door. I could hear everything word for word in the room The second time I asked them to go else where. Also then door had a gap from the wall There for there was light coming through all night. Also the alarm clock lights up the room bright.

"It's even better this year!!"

5
24/12/2015

Several people deserve special praise: Summer at the front desk was exceptionally knowledgeable and helpful,she wore a bright, cheery smile that put you in a good mood and made you smile back;Simone and Clairbell in the breakfast area managed to serve a large group of diners and got them all what they wanted; and John the doorman did a very good job. This Best Western delivers great value for your money. It is just a few steps from Canal Street and the French Quarter. It is fairly close to the Superdome and Harrah's. The excellent employees add greatly to the value. We will return.

"Excellent Inexpensive DEAL!"

4
24/12/2015

We loved our stay at this aging but Consumer friendly hotel. Our room had a very comfy bed , a large bath area, a fabulous huge TV, views of the FRENCH QUARTER neighbors' walled gardens, and plenty of room and storage. Included was a full hot breakfast, a gorgeous, landscaped park like outdoor pool area, daily paper, the use of 3 computers, free wi-fi, a lovely lobby with large overstuffed chairs. PLUS it's in the Quarters' quiet area, just a couple of short blocks from the HEART of the Quarter!

"Avg stay"

4
23/12/2015

Close enough to Bourbon street but also far enough. Walked daily and nightly to all areas of French Quarter and seemed fairly safe. Continental breakfast was typical, could run longer as many sleep in and not enough tables. Lobby bar is small but friendly. Desk staff were helpful. Had a room with stand up shower which was nice. Heater/AC is loud and so are elevators, limited tight parking. Street in front has major long term construction as they put in street cars. Would go back again.

"Too short of a stay"

5
19/12/2015

Great location walk to the French quarter. We just stayed one night before our cruise but will need to go back. Took a carriage ride very good guide. Breakfast was included nice not having to leave the hotel.

"Great location!"

4
18/12/2015

This property offered a great safe location in the French Quarter with rooms compatible to the location. The lovely court area provided a pool and quiet sitting areas to enjoy. Staff were very helpful and knowledgeable regarding tours and directions in the area. Would definitely recommendation this Best Western property!!!

"Lovely relaxed stay, super convenient"

5
18/12/2015

Has the feel of a bed & breakfast with the privacy and services of a hotel. Lovely courtyard, generous time for breakfast, great coffee, experienced and professional staff, super convenient parking (costs extra), clean comfortable well appointed rooms. Within walking distance of the hot spots and right across the street from Louis Armstrong Park & Congo Square. But the feel is quiet and low key. Our room opened up to the courtyard, and we left the door open much of the time to enjoy the lovely air.

"NIce place, great staff, great breakfast amd soon to be a good location."

4
18/12/2015

Yes you read my title and say.....soon to be a good location? Well they are bringing the trolley rail system literally across the street from this hotel soon! This will make the hotel a gem because you will be able to reach all of Nawlins within 50 steps of the front door! THis place is only a short three block walk to Bourbon Street! The linens and beds are great, the room staff was very friendly and pleasant, all of the staff whether in the hallways, by the pool or just in passing always said "Hello" and that is really nice! Keep up the good work and if I may suggest put a "tip"bowl out by the breakfast because it is so well run and tasty they deserve some tips!

"Love it!!!!"

5
15/12/2015

Once again... Driving: this time, from Miami to New Orleans...crazy tired, and only hoping to get into a nice hot shower Surprisly much more than that!!!! Fall in love already with the lobby, the pool area (inside patio) was exactly as the pictures showed and better in front of your eyes!, the charming place, and the bedroom... Love it!!!! From the color of the walls to the decoration, bed, comfort ... And shower ?? Everything was great!! Located at the right place for you to walk around the area, surrounded by restaurants and bars and shops and history... Great breakfast! Smiles from most of the team members. 100% recomend it

"Very pleasant stay / great location"

4
15/12/2015

Typical Best Western. Interior is not the newest standard but still very comfortable (and actually like they present it on the pictures). The room was quite big and very clean, front desk and housekeeping staff were helpful and friendly. The breakfast includes a good selection of food and drinks. The courtyard area is kept clean and invites you to have a coffee / drink outside as they offer a few tables and chairs with umbrellas. The outdoor pool is well maintained and you can use it from dawn till dusk (officially). We had a room facing the courtyard on the first floor and could hear the elevator (like 3 additional rooms away) from time to time. Also, you hear people sitting in the courtyard. Still, we felt not disturbed. The hotel is located a few minutes walk from the New Orleans night life. Parking is available but quite pricey (still, if you compare to other places they have regular prices)…

"BestWestern is the best place to stay in NOLA"

5
14/12/2015

This location in NOLA is excellent, safe, clean with great staff and services. Close enough to everything in the French Quarters and far enough away that you can get a good night's rest. NOLA tours will pick up and drop you off at the hotel.

"Great Location and Staff!"

5
08/12/2015

This hotel was in a great location! We were able to walk all over the French Quarter and to Bourbon Street. Also, the Louis Armstrong Park is right across the street. Accommodations were great and the rooms were really nice. The staff was TOP NOTCH! They helped us with everything (restaurants, cabs and booking tours). They were so friendly - especially Bernetta. She made our stay amazing. Only downside to this hotel is street noise (but you are in the French Quarter). Otherwise, great value for location and amenities!

"Very Nice Place to Stay in the French Quarter"

4
08/12/2015

This hotel is on the northeast corner of the French Quarter, approx. 3 blocks from Bourbon Street and a couple blocks from Louis Armstrong Park. We booked it because the price was reasonable and we have been pleased with other Best Western Plus locations. Once again we were satisfied. Since this is an older building, the rooms were a little small, but definitely satisfactory. Our room had two double beds; I don't believe they have rooms with two queens. The bathroom had a nice shower. There was a refrigerator in the room but no microwave. The room also had a safe in the large closet. The hotel has a very nice courtyard with an outdoor pool. Breakfast was offered 6:30am to 9:30am and was pretty good. The eating area was kept clean. The staff were very friendly. Parking was approx $100 for three nights, which is reasonable in the French Quarter. I would definitely recommend this hotel.

"Great Location"

4
06/12/2015

The hotel has all the basic necessities and is located just off the French Quarters. We loved that fact that we could walk to Bourbon Street and that the hotel was just far enough from all of the crazy when we were ready to walk away and return to the hotel for the night. I am assuming that sleep might get interrupted at closer hotels. This was the perfect distance away. Taxi's conveniently park right out front and makes it very easy to head back to the airport. Included hot Breakfast was just right to start our days and included Waffles, scrabbled eggs, sausage, cereals, fruit, etc.. Our only concern was that there was a odor in the room when we arrived. Thankfully the weather was nice which allowed us to air it out which helped. Due to the location and having all the basic necessities, I would stay here again. I like that we are just far enough away from the French Quarters that we were able to sleep in peace, but close enough to join the crazy for a bit.

"Lovely clean and quiet"

5
03/12/2015

Stay at this hotel on a resent visit to the crescent city and was pleasantly surprised with how quiet it was when you are only 10 minutes walk to bourbon street Its location is perfect and the staff were very friendly and helpful with tips about were to go and how to get around the city The breakfast was adequate and ment we only need to grab a coffee during the day Above all I would definitely stay here again the next time we visit New Orleans

"Nice Property good location"

4
02/12/2015

I really enjoyed my 4 nights at this property, room was lovely, had quite a 'new orleans' feel, loved the central courtyard with pool (too cold to use though) lovely trees and a real French feel. Breakfast is included and is very good - was supposed to be just continental, but scrambled eggs, bacon or hamburgers were provided every day, as well as the rest of the continental food. Its right on the outer grid of the French Quarter, but this is good, as its only a five minute walk to Bourbon Street or down to the river walk, but its a quieter area than being right in the middle of it. lovely property, I'd stay there again

"Great little hotel"

5
27/11/2015

Great location... A few blocks to Bourbon, which makes it a lot quieter at night!! The staff are amazing...so friendly and helpful, and nothing was too much trouble. Full hot breakfast, which was a great way to start the day. All the tours pick up from here, and it's easy walking distance to anywhere. Highly recommend

"hotel review"

3
25/11/2015

staff very friendly and knowledgeable. just a short walk to the french quarter/bourbon street. right across the street from armstrong park. streets are deserted and dark at night to walk from bourbon street back to hotel. crumbs remained on floor for the last three days never cleaned up. sugar had gotten on sink never cleaned up all they did was bring fresh towels if needed. friday/saturday nights too expensive.

"His Birthday "

3
23/11/2015

We stayed here for four days 11/19/15-11/23/15 very nice small hotel rooms are very clean and surprisingly they really do look like the pictures on the internet. Front desk service was polite and very helpful. The location is about 6 blocks from Bourbon Street trust me you will appreciate the quietness once you been on Bourbon Street all night. Also I cant forget the complimentary breakfast its not so bad..but them??eggs now that's another story.I would definitely stay here again though.

"Location a Plus"

4
20/11/2015

Typical Best Western motel with off street parking and room doors facing outside courtside. Comfortable bed, free Wi-Fi. No bath tubs - showers only. Easy walking distance to Bourban Street and Frenchman's Street. Friendly, helpful front desk staff. The maid's service carts were very noisy - a problem only if you are trying to catch a few z's mid day.

"Desk personnel were exceptional, room not!"

2
20/11/2015

We arrived at the hotel early and were offered a room near the elevator or we could wait a few hours (check in was @ 4pm this was 1000am)...we asked if we could park. We noticed signage indicating parking at the hotel was $20-30 per day (this wasn't indicated on the website). We did park in a tiny cramped undercover parking space and went back to the desk to inquire about the parking charge=$22.50 / day, though we didn't know how this amount was calculated. Again, very personable & helpful assistance at the desk, full breakfast excellent, elevator musty, room not so clean, internet not working, one phone not working. Shower liner wasn't even hung, just fabric curtain AND YOU HAD TO RUN AROUND IN THE SHOWER JUST TO GET WET! POOR, POOR, POOR WATER PRESSURE!

"Great place with a Great Staff"

5
16/11/2015

We 7 of us in 3 rooms stayed here Oct.15 to 20 2015. I have stayed here before and once again I wasn't disappointed. The Staff at this hotel is so good they welcome you and are so helpful from the front desk to house keeping a great job. The Hotel is in a great location walking distance to all in the Quarter and Frenchman st. Armstong Park is just across the street. When the North Rampart street car is completed it will be even better. We would like to thank the staff for a great stay once again. Best Regards

"Great place for the price"

5
15/11/2015

Nice staff, very helpful and friendly. Robert at the front desk was great in directing us to the right places and keeping us on track. The rooms are clean well maintained and quiet. The courtyard is wonderful . All in all a nice place and only 5 short block from bourbon st.

"Weekend getaway with the neighbors!"

5
15/11/2015

Just came back from a weekend getaway with the neighbors and can't say enough nice things about your hotel! From the check-in to check-out everything was wonderful! There was construction out front but our stay couldn't be better, your continental breakfast was great and the breakfast attendant Kim did an awesome job! Will definitely come back, we were with a party of 8 and all of us enjoyed ourselves immensely!

"Great loaction"

5
14/11/2015

Great location walking distance to everything in French Quarter. Entire hotel staff was friendly and extremely helpful good recommendations on local places to eat and tours. Would stay here again if in New Orleans

"LOCATION BEST FEATURE"

3
14/11/2015

Its location, N. Rampart, puts it at the border of the French Quarter. The location is a short stroll way from the partying of Bourbon Street and Frenchman Street. Could use some updating: broken railings (including on 3rd floor which could be dangerous), mold in shower area, poor lighting. Staff was very polite and helpful.

"Wonderful time"

5
13/11/2015

We booked via booking.com looked at many hotels even thought of changing at last minute. But once we got there staff was great, rooms great. Easy to get to downtown. Could get picked up at hotel for tours. Will stay again

"Nice hotel"

4
12/11/2015

We stayed in a king room 202 for 3 nights. Our friends in 206 had the exact same layout but much more space. Both rooms had an interior hallway and overlooked the outdoor pool and courtyard. The bed was very comfortable with upgraded bedding. The rooms need more lighting at the doorway/closet area. It was difficult to see in the closet and room safe. The elevator is a very small European style that holds 4 people. Again, so poorly lit you had to bend down to see the floor numbers. Doors closing in the hallway can be heard throughout the night. The continental breakfast had the usual fare. I would suggest they need fresh fruit instead of canned fruit cocktail. We went to the bar several times and our bartender Ty was friendly and efficient. Great martinis!

"Best Western Less"

2
12/11/2015

This hotel is nothing like other Best Western Plus locations we've stayed in other cities. The room is too small for the oversize furniture and the dark brown walls make it seem even smaller. Worst of all, though, is how dirty it is. the shower (no tub - just a tiled shower) has layers of crud around the perimeter. If I had water shoes with me, I'd wear them but I didn't bring them along. There's a layer of dust on the dresser/console unit and one of the lamps either doesn't work or has a bad bulb - something that should have been checked. There is no outlet in the toilet/shower room, so you have to turn on the overhead light to use the toilet at night instead of being able to use a nightlight. And the air conditioner - could it get much louder? We're very disappointed at the overall state of this property. The location is okay, but don't be fooled by the pictures online - it might have been that nice once, but it isn't now. The single redeeming feature is the staff - they're very pleasant and helpful.

"comfortable hotel, very good location"

5
09/11/2015

This is a very comfortable hotel, with friendly staff, decent rooms, nice setting and excellent breakfast. Everything you need in a hotel at this price. It is located opposite Armstrong Park, just a few minutes walk to Bourbon Street and on a main road so felt safe. Hotel has a small pool which we didn't use because of the weather. Bar area was good though

"Super hotel, but location...."

3
05/11/2015

Hotel itself was excellent: clean, nicely decorated, lovely courtyard, great breakfast spread, & quiet. A streetcar line is being put in in the front of the hotel so the construction was quite loud in daytime. I requested a quiet room & got one in the back so all was well. My only reservation in recommending the hotel is the location. It's on the northernmost edge of the French Quarter, which I thought would be nice, being several blocks away from all the hubbub. That was true, but the downside was having to walk through deserted residential streets at night to get to and from the hotel. The desk clerk told us not to walk down any street east of St. Ann Street after dark. In 3 nights there, we didn't have any encounters but the quiet and solitude were disconcerting & my husband carried pepper spray. There are few restaurants that far north so even if you aren't out till the wee hours, you still have to be out for dinner & maybe some music. Additionally, sidewalks are very uneven or broken up & the streets are poorly lit, making for some trip hazards. Cabs were always right outside the hotel & readily available in the French Quarter, but I'm cheap when a venue or restaurant is only 5-6 blocks away. Another downside was the distance to catch the streetcars. We rode Amtrak to NO, so getting around for us was by foot, cab, or streetcar. Next time, I'll pay a little more & get a hotel on either side of Canal Street.

"First price, third class"

1
05/11/2015

Hotel is not well looked after. Absolutely overprized (ca USD 300 p.N. incl. car park) , for this price it should be a luxurious place but it is a dark third class hotel. There was a constant bad smell in the room, window could not be opened and the AC was noisy. During the rain the terrace cushions stayed outside, ashtrays were never emptied, the man at the desk ate his meal whilst I posed a question... Merci!

"French Quarter"

4
04/11/2015

This property is right on the edge of the French Quarter, you are only 3 blocks from Burbon Street and a few more to Jackson Square you can walk the entire French Quarter and then come back to your hotel with a nice friendly lounge bar right in the lobby

"Best Western"

4
03/11/2015

From check in to check out staff could not do enough,within easy walking distance to Burbon St.. Clean room,nice lobby. Would stay there again,rained on Halloween and the staff went out of their way to make sure that a good time was had in the Lounge.Would have no problem staying there again.

"Friendly, Clean, Price is right, GREAT STAFF"

5
22/10/2015

Friendly, Clean, Price is right. We arrived Late and left early. Ate in the hotel. Breakfast food was OK, Fresh fruit and sweets are great. Eggs, and meats are eatable at best. Nothing more to say. We travel a lot and we like Best Western the best.

"It's a best western in the French Quarter "

3
16/10/2015

Like the title says it's a Best Western. Once again I am not a hoity-toity traveler. So this hotel was just fine. The room was a standard double room, I thought I ordered a standard king, oh well. The room does some nice features. The shower has a sliding glass door and pretty nice tile. Flat screen tv, nice lamps and a table that seemed to be forced in to fit. The bar and lobby are nice and have nice ambiance. The computers for printing boarding passes were issue free. Location is a few blocks from Bourbon Street. If your walking go up and down St Anne for safety. My wife and I walked everywhere from the hotel to Jackson Square to the harrah's casino to Frenchman st. No complaints as far as the hotel goes.

"Decent Place to Stay"

3
13/10/2015

First thing: Parking is very tight and limited. I was lucky to get there early on Thursday afternoon and find a spot to park. While others in our group had trouble finding some where public to park on Friday afternoon. Second thing: Hotel room is very clean and I thought it was very cool how they have rooms on the court yard. Very old time New Orleans style. Room has blackout curtains so it made sleeping there really nice. Third: I didn't really like the shampoo and soap the hotel provided. I would highly recommend having your own. The smell of the shampoo and conditioner were terrible and the bath soap just felt like it was still on you even after washing it off. I would have liked to stay closer to Bourbon St but it is still in a very convenient location. Not a bad walk at all. Construction on Rampart makes it a little hard to get too but that's not the hotels fault.

"first time in nola"

5
12/10/2015

Perfect for the French Quarter - Clean and quiet but close to everything. Helpful and friendly staff, right across from Armstrong Park and walking distance to Jackson square and Canal Street. Breakfast was good and the pool and exercise room were clean.

"$100 deposit that will be refunded, be aware"

5
12/10/2015

We were not aware of the $100 deposit due at check-in, but it was refunded at check-out. We were able to pay cash. Great hotel, nice rooms, good food. Would stay here again as it was reasonably priced and walking distance from Bourbon Street.

"A New Orleans First"

5
06/10/2015

I loved the location and Staff at this hotel! Just a couple of blocks to many hot spots. The Staff was very knowledgable and helpful. I am already planning a nother stay and will certainly select the hotel.

"Disappointed"

1
30/09/2015

parking not free to guest and not cheap, per night basis did not disclose $100 deposit at check in and was locked out of parking lot after dark, did not disclose that info about closing of gates, will not stay here again

"Best Spot"

5
30/09/2015

The staff here are terrific !!! Theresa at the front desk is the best!! Location is the best yet still quiet. Always stay here! This is an excellent place to stay. Breakfast is included and always great, if you can get up that early!! lol. Can't wait until the street cars in front are complete.

"I didn't want to leave"

5
29/09/2015

While Google-ing places to stay in the French Quarter, this one caught my eye for two reasons number 1 being price and 2 the photos. It was like stepping back in time in the lobby, reception, bar and breakfast area (not in a bad way) they have kept it so well and the wood features are beautiful. The room was a good size with a king bed, couch, desk, chairs. The room was very clean and even the little extras in the bathroom were appreciated. The staff - well what can I say except they were exceptional. Reception staff were so friendly and not just to us, while sitting in the lobby we observed them deal with others and no matter how many questions people asked they were only too willing to answer and show maps, give directions, local info etc. Breakfast staff were right on, as soon as anything way getting low it was replenished, everything was kept clean, they were very friendly. Breakfast itself was good, better than a lot of hotel breakfasts. Bar staff were friendly and only too happy to chat, share their local knowledge and even give a locals spin on places to eat and visit General staff as in concierge and housekeeping etc were on the ball, everything was great and nothing was too was trouble. They were friendly and before you even had a chance to say good morning etc they greeted you with a smile. One thing I noticed in the US was most of the time service is great, they are very high on customer service however at the BEST WESTERN PLUS French Quarter Landmark Hotel, it is probably the best service I have ever seen and experienced. You can tell they are a team. It might sound like I am raving on but the hotel is really a credit to their staff. The garden, courtyard and pool area is so nice, just so relaxing. The only thing is (an it's not a complaint) more of a wish is that they had dinner, traditional Louisiana food. The dining area is so nice and I think being able to enjoy dinner there would be the icing on the cake so to speak. We stayed here three nights and it just wasn't long enough. I didn't want to leave. However we will be back again.

"Best venue for money"

5
26/09/2015

Very nice hotel in a premium place ! High quality hospitality , pool on premises , house keeping is one of the best. In general they are very professional and welcoming . The barman are true professional and did everything in his power to give us a good time