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Best Western Hotel Bayou Inn, Westwego

4.5/5  - basé sur 408 notations.
9008 Westbank Expressway, 70094-3734, Westwego, United States - See map

Relax at the newly-renovated Best Western Bayou Inn where you will find a quiet and friendly alternative to the busy New Orleans scene while still being only minutes away from the fun. You will find guest room amenities in this contemporary hotel in Westwego, LA that are designed for your comfort, including luxurious pillow top beds, microwaves, refrigerators, coffee/tea makers, flat-screen TVs, desks and Jacuzzi® tubs in our large spa rooms. You can greet every morning with our free, hot breakfasts – the perfect way to start your day. Free high-speed internet is available in every room and throughout the eco-friendly hotel. After a long day, take a rejuvenating swim in our outdoor pool, or break a sweat in our fitness room. Every evening we invite you to socialize during our complimentary happy hours. Other perks to staying in our 100% smoke-free hotel include free parking, guest laundry and access to our Tesla charging stations. Business travelers love our business center, as well as our convenient proximity to corporate training centers. From the hotel, you are within minutes of any New Orleans area destination. The hotel is adjacent to or within walking distance of numerous restaurants, as well as events at the Alario Event Center, races at NOLA Motorsports Park and games at the Mercedes-Benz Superdome. Pop next door to see a Loyola University Baseball game at Segnette Field, enjoy visiting Bayou Segnette State Park, test your golf skills at TPC Louisiana, or take one of the Louisiana swamp tours. Visit the National World War II Museum, the Aquarium of the Americas and investigate the sights, sounds and festivals of the famous French Quarter. Book your room at the Best Western Bayou Inn today and enjoy updated accommodations, superb service and a great location all at an affordable rate.

Best Western

Hotel Bayou Inn

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2017
GreenLeader Silver
 
based on 407 guest reviews
NOTE ISSUED
Excellent
219
Very Good
123
Average
36
Poor
11
Terrible
18
REFER TO NOTICE
Business Business
61
Couples Couples
100
Family Family
152
Friends getaway Friends getaway
54
Solo travel Solo travel
16
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Dirty"

1
14/05/2018

I stayed here a few months ago, and while it needed a re-model, it was clean. This time, however, I had to change rooms twice upon check in. Once because it hadn't been vacuumed and the floor was gross. Then again because the bathroom floor had long hairs (as in several) and even had used dental floss on the floor near the trashcan...yuck!!!!! Third room had a large crack in the tub that was black with mold. Gross. Tub needed to be replaced.

BWBayouInn, Manager at Best Western Bayou Inn, responded to this review
Thank you for taking the time to share your review. We sincerely apologize for any inconvenience caused to you during your stay with us. Your comments and concerns will be shared with our management team to be reviewed. We are doing everything we can to improve our hotel. We very much appreciate your business and thank you for staying with us.

"Average experience"

3
01/05/2018

This hotel does not have an elevator. We stayed for 4 nights without incident except for a few things that really needed to be fixed in the room. The breakfast was good. Eggs are much better at Best Western than they have been. The bed was comfortable.

BWBayouInn, General Manager at Best Western Bayou Inn, responded to this review
Lydia G, Thank you for taking the time to share your review. Your comments and concerns will be shared with our management team to be reviewed. We are doing everything we can to improve our hotel. We very much appreciate your business and thank you for staying with us.

"Got screwed ??"

1
29/04/2018

Booked a room through our rewards membership 2 months ago for NOLA Jazzfest and we were told when we arrived yesterday that our reservation had been canceled by them due to overbooking so by their own process of elimination our reservation and our friends reservation plus 4 others were moved to a Days Inn ??.

BWBayouInn, General Manager at Best Western Bayou Inn, responded to this review
Lucy, Thank you for taking the time to share your review. We sincerely apologize for any inconvenience caused to you and your friends during your time in New Orleans.

"Short Stay in NOLA"

4
14/04/2018

My wife and I stayed at this hotel during a cross-county relocation for work. We decided to do two nights in NOLA due to the amount of things to do. This hotel offered a great value location without breaking the bank to get into town. While we did experience some minor lapses in service, I attribute them to the change of management in the midst of a surge in traffic due to Wrestle Mania. Nevertheless, I do knock them a star because of it. Overall, I love this brand and thoroughly enjoyed my time in NOLA.

Brooke G, General Manager at Best Western Bayou Inn, responded to this review
Thank you for taking the time to leave a review! we hope you will come stay with me again.

"Clean, confy and practical"

4
04/04/2018

Our room was very clean, and we appreciated the big and confy bed. But cause of the situation of the hotel (in border of a big road_, our night was a little bit noisy, and in the morning we woke up with the hoover in the corridor. But such a good hotel anyway.

Brooke G, General Manager at Best Western Bayou Inn, responded to this review
Thank you for taking the time to leave a review. We hope you come stay with us again.

"Overall, a great stay"

4
03/04/2018

We stayed at the Best Western Bayou Westwego for one night on a family vacation. We were initially a bit sceptical about the negative reviews previously left on this site, but it seems that, for us, the negative reviews were unfounded. Check in was simple and quick, though when we arrived at around 9pm we had to ring the bell at the front desk a couple of times before someone came out to attend to us. The only negative for us is that the motel doesn't have an elevator, so we did have to haul all our luggage up to the first floor. However, once in our room we were very happy. The room appeared and smelled clean, there were plenty of towels in the bathroom, we didn't experience any noise from any surrounding rooms and the beds and bedding were extremely comfortable. Wifi worked perfectly with no problems. Complimentary breakfast was great, offering a good choice of hot and cold items. For dinner, there is a broad selection of fast food restaurants all within a five minute drive from the motel. Overall, a great stay and we all left the motel feeling rested and happy.

Brooke G, General Manager at Best Western Bayou Inn, responded to this review
Thank you taking the time to leave a review! We thank you very much!

"New Orleans Spring Break"

5
03/04/2018

Friendly and helpful staff. Breakfast served from 6am- 9am but two out of the 3 mornings we were there it was after 6:30 before breakfast was put out and the last morning we went down at 8:30 am and there was very little food out. There was no coffee and enough batter for one waffle. All of the other Best Westerns I have stayed out had plenty of food out up til 9am. Other than this the over all stay was great. This place is 6 miles outside of New Orleans and a great price. Will definitely stay here again if ever in New Orleans.

Brooke G, General Manager at Best Western Bayou Inn, responded to this review
Thank you for taking the time to leave a review. We value our Guest!

"Beware of your reservation"

1
27/03/2018

I had a reservation at this hotel that I made in January for a date in March. With some confusion my reservation got cancelled. I was able to get it back and had a invoice that I paid for the room. Upon arriving at this hotel I was told I did not have a room because my credit card was declined. I was not called or ask for a new card, There was no reason for the decline card because they had taken my money twice off the card. Unfortunately I was stranded in New Orleans without a room with my daughter and two grandchildren. The desk clerk was very helpful in trying to find me another room but there was none available for a reasonable price. I was not the only person that this happen to on that day. while I was there 2 other people who thought they had reservations also were told the same thing. They had a list of at least 10 people they where not going to give a room too. The desk clerk said this happens at a regular basis. The washroom did not have soap in it to wash your hands and they had limited house keeping because the workers did not show up. Unless they get new management I would not stay at this Best Western. I had to drive a hour to get a room to sleep in that night.

Brooke G, General Manager at Best Western Bayou Inn, responded to this review
We are sorry you experienced this problem. our guest are very important. We are changing everyday to Make sure our guest have a pleasant and Great stay.

"Lack of amanagement and process"

1
25/03/2018

We had 2 rooms and both were filthy.. never cleaned.. no towels or toiletries.. Only beds were made. There was only one person working very hard in the entire hotel. She almost broke down to tears with no other help at the front desk or the rooms. Our AC was not working and we waited 3 hours to get assigned another filthy uncleaned room.. . I couldn't believe it. There was another person who came close to midnight and started to clean the room. Breakfast was below their own brand level. There were many other issues and would take another page to jot down. Management totally blew this off and never came to apologize even though we were booked for 2 nights. Because this was prepaid there was nothing to make this better for us. No checks and balances at this hotel.. possibly short on staff. My family gave me a earful for the entire trip for keeping us here so I am really frustrated at this hotel. Hope this review makes their management accountable.

Brooke G, General Manager at Best Western Bayou Inn, responded to this review
We are sorry this hotel did not meet your needs and would hope in the future you would come stay with us again.

"Rooms are filthy "

1
22/03/2018

We booked this hotel based on the positive reviews and we must be staying at a completely different hotel!!! The room we initially checked into was filthy(floors dirty and bathtub filthy), second room ( floors filthy, bed springs out), third room: (floors filthy, covers on one bed still dirty). The only thing that saved this hotel was the free breakfast which was actually good with variety. I do not recommend anyone stay here if you have standards of a room being clean and not scared to disrobe and sleep comfortably. The floors don't meet the renovations that have been done to the bathroom and headboard.

Brooke G, General Manager at Best Western Bayou Inn, responded to this review
WE are sorry this happen to you, we value our guest and want to meet ever need they have.

"Awesome hotel. "

5
16/03/2018

Stayed in this hotel for my visit to New Orleans with my family. It was absolutely wonderful. The employees at this hotel are so knowledgeable about the New Orleans area. Anna, at front desk, was outstanding. She never failed to have a smile on her face. Erica was also very nice. Housekeeping was fabulous and our room was very clean. Would recommend this hotel to anyone.

Brooke G, General Manager at Best Western Bayou Inn, responded to this review
Thank you for taking the time to leave a review. We value our guest and hope to please them in every way we can. We hope to see you again soon. Thank you

"OMG Never will I stay at this dump again"

1
14/03/2018

When I read the other reviews, I wonder if we are talking about the same place? I arrival at 6pm i walked in the dump to a clerk who didn't part her mouth to say a word. Then I find out there is no elevator and I had to carry my bags up. When I did make it to the 2nd floor housekeeping was in the hall of the room I was checked in to. The housekeeper said "oh this your room" I said yeah it is she got the sheets off out door way and left. She didn't finish cleaning the room she left trash , didn't clean the floor, didn't clean over the ac unit , dirty minor , stained sheets on both bed and Im sure nothing else was clean. I came in contact with three front desk clerk and neither friendly or welcoming , no uniforms on nor name badge. This is by far the worst experience that I have had . And there reviews are misleading in on many ways. Not up to part for a true BEST Western Branded Hotel!

"Affordable and near New Orleans"

5
07/03/2018

My boyfriend and I enjoyed our stay! I stayed at this hotel in 2016 March as well for the annual Buku Fest event that goes on at Port of New Orleans. This time it was just to surprise my boyfriend to a trip to new orleans! This hotel was going under renovations in 2016. And LET ME TELL YOU! This hotel put me in a greay shock. All the rennovations made this place look so beautiful and clean.Check in is at 3. But if you are arriving late it's fine with the FRONT desk! Just give them a friendly call and let them know. I arrived at 10pm. (2 queen bed room) clean room. Clean sink. Clean shower and toilet! Comfortable beds. Conveniently centered around; grocery stores, malls, restaurants, and 22 mins out for New Orleans! I love this hotel you get complimentary beers 2 a guest. Complimentary breakfast which is yummy! We at at 830am and we've been traveling since and we are still not hungry! Great food and very filling! Huge breakfast! I felt safe and secure with the helpful and nice security guy walking around the place after 10pm. The front desk attendants are very nice and helpful also!! Gave us recommendations for cab services that were cheap!! Cab arrived in 15 mins. Clean hotel grounds. I can speak on every thing but the salt water pool! We didn't have time to use the pool! however, it did look Clean! Will plan to come back to this location in the next year. It sure beats the hell out of paying for something expensive near New Orleans! I recommend this hotel! 2 thumbs up from my boyfriend and i!!! Thanks bayou inn for the pleasure and memories! Also the front desk lady working today (March 7th! 9am 2018) was SUPER FRIENDLY! Thanks for every thing!

Brooke G, General Manager at Best Western Bayou Inn, responded to this review
Thank you for taking the time to leave a review. We value our guest and hope to please them in every way we can. We hope to see you again soon. Thank you General Manager

"Comfortable Stay on our Trip"

4
06/02/2018

Stayed for 3 nights and had comfortable accommodations with standard breakfast selections although the grits were a treat for me. The beds were fine and the bathroom clean although the rugs in the room could need a shampooing. A nice gesture was the happy hour from 5-7 pm from Monday to Thursday. Had a little issue with the air conditioner and the maintenance staff was readily available to make the adjustment. The outdoor pool was available but the cool weather made it to uncomfortable to partake in a swim.

Brooke G, General Manager at Best Western Bayou Inn, responded to this review
Thank you for taking the time to leave a review. We value our guest and hope to please them in every way we can. We hope to see you again soon. Thank you

"Nice and friendly "

3
06/02/2018

Spent 3 nights. No problems. Staff very friendly and helpful. Nice happy hour M-Th with good quality bottled beers and snacks. Recommend they add wine for us non beer drinkers. Breakfast could use an upgrade with more fresh options. Room comfortable but dark. All Best Westerns seem to lack overhead lighting. All in all, good stay.

"Airborne something in here put me in ER"

1
31/01/2018

Nice people, good quiet location. Free beer mon thru thurs, but something in the air, mold, dust or whatever caused me to go to the ER in the middle of the night. I started having trouble breathing walking in. Turning on the air control system saturated the air and i could feel it then. The other couple had a similiar experience. My travel partner had to go buy OTC meds to help him unstuff. The front desk people refunded me for the next day, but too little too late.

"Best hotel stay in a long time"

5
12/01/2018

The manager My is amazing. She is very sweet and helpful. I also was welcomed by Anna on my next day with free beer and snacks and then a gentleman later that night helped me with an issue I had with my lamp. He was very nice, but I cannot remember his name . It might have been Eli. The staff here is very very friendly. I dont mind the drive just because I like the people here. Good service, good breakfast, and clean room. Would definitely stay here again.

"Affordable stay not far from the French Quarter"

3
03/01/2018

It was very reasonably priced for the New Year's eve. The room was big, but the carpet was quite dirty. The breakfast is not bad, the seating area is nice. The staff of the hotel was very detached and didn't really care about the guests. I complained that the heater wasn't working and it got pretty cold but nothing was ever done about it, nor did anyone follow up on it with me. Housekeeping is quite superficial. The happy hour is a joke.

"Improve cleaning and breakfast refill"

4
02/01/2018

Room's carpet is disgusting and breakfast must be watched for refills all the time. The rest is good. The most important thing is that when you wake up is breakfast so you expect to have something to eat and not empty spaces. My socks were black in just five minutes walking in the room!

"Worst Stay in a long time :(!"

1
27/11/2017

When I read the other reviews, I wonder if we are talking about the same place? We've been to several European Best Western Hotels (can recommend the one in Rue Berthelot in Tours, France) and had always good experiences. This Best Western however is just plein awful. Even though it was not booked out, we received a room next to the gas station. At night people who filled up gas threw bottles in the garbage containers which woke me up repeatedly (???). Why didn't we get a room on the opposite side away from the noisy gas station? We were in room 207 which we cannot recommend at all. Moreover, we had repeated trouble on 4 out of the 6 nights that we've stayed with the shower and with the warm water in the sink. We were forced to take cold showers and brush our teeth with cold water. Even after 5 minutes of letting the water run, the water didn't get warm. Then it worked for one day, but on the next day only cold water again! We complained about it, but to no avail. My husband assumed that Best Western turns off their hot water heater around 6 p.m. and in the morning doesn't turn it back on before 6 a.m. in order to save money (at 5 a.m. I couldn't wash my hair). Also I cannot recommend this hotel to elderly people and to families with little kids as you have to use a staircase to reach the rooms (with all your luggage!). There's no elevator. We had 2 queen size beds which had brackets at the bottom where we both injured our feet. I recommend to remove these brackets as they aren't good for anything other than bothering your hotel guests' feet. So don't leave the bed towards the window, leave it on the opposite side towards the door in order to not get hurt by the brackets. Another thing that bothered me was the very dim light, I couldn't read my book. Please put a 75 Watt bulb in the reading lamps, so people are able to read (not everybody uses a Kindle!). My husband complained that the Internet connection was VERY slow. The only good thing about this hoptel in Westwego is their breakfast. Never ever again... Apart from our hotel experience we had a very nice stay in New Orleans.

connies942, Manager at Best Western Bayou Inn, responded to this review
We are so sorry your stay did not meet your needs, we hope you will come stay with us again so we can make your stay great.

"Thanksgiving getaway"

4
27/11/2017

Although we only stayed for 2 days, our stay was great. We were only about 10-15 minutes from downtown and the service was excellent. The hotel staff was very helpful and professional. The breakfast was prepared on time and provided a variety of options.

connies942, Manager at Best Western Bayou Inn, responded to this review
Thank you for taking the time to leave a review. we hope to see you again soon

"bust at the bayou inn"

1
27/11/2017

hotel has inconvenient access to rooms; one must enter through the sides but can't go to the second floor via the center of the lobby and there is no elevator. Placed in a ground floor room with no heat and then relocated to the second floor. wifi throughout the hotel was non-existent, couldn't print my boarding pass. none of the staff knew what was happening or how to correct it. A poorly managed property. This hotel should have disappeared during Katrina or Rita.

connies942, Manager at Best Western Bayou Inn, responded to this review
Thank you for taking the time to leave a review. We are sorry your stay was not what you expected and we hope you come stay with us again soon and let us show you a better stay.

"ANOTHER GOOD WESTERN"

5
25/11/2017

this best western is a continuation of very good stays we have had at best westerns across the country. the rooms were clean and well maintained. the free breakfast in the morning saved lots of money from eating out. one surprise i did not expect was a happy hour between the hours of 4pm til 7p.m when adult guests can get two free beers. chips and hot dogs are available to all. after a seven hour drive, the free food and drinks were a big help. this hotel is located about 20 minutes from the downtown area but easily accessible by highway. a gas station is located right next door for easy tank up when its time to go home.

connies942, Manager at Best Western Bayou Inn, responded to this review
Thank you for taking the time to leave us a review. We hope you come stay with us again.

"Great place"

5
21/11/2017

I was granted an early check in and made it in time for breakfast. I asked the nice lady for some coffee for my room that I saw working in the breakfast area. She was really nice and brought it to me and I later found out that was the general manager ! Talk about humble. I stayed there for 3 nights and had the best stay. Each time I needed something from front office , I met someone new and everyone was so helpful. (Me) I think that was her name , was so sweet. We will come back soon ! I've been telling all of my friends to stay here. Even though it is a bit away from New Orleans, the hospitality is worth it.

connies942, Manager at Best Western Bayou Inn, responded to this review
Thank you for taking the time to leave us a review. we hope to see you again soon.

"Best stay in a long time"

5
21/11/2017

We stayed here 2 weeks ago and I have to mention Mi and Allison. They went out of their way to help me and these girls were so sweet. Breakfast was really good. I enjoyed the burritos and waffles and I almost forgot to mention they have free beer ! Don't really see that in other hotels. If we are ever in the area again , we will definitely be staying here !

connies942, General Manager at Best Western Bayou Inn, responded to this review
Thank you for taking the time to leave us a review. We hope you come and stay with again soon.

"Great hotel - more than your money's worth"

5
13/11/2017

Spacious and clean room, staff was friendly and very helpful. Breakfast was great - especially the waffles. It's a little far outside of downtown NOLA - but that's okay - it was well worth it. Quiet area. Small downside was no elevator to the 2nd floor, but the nice man behind the desk carried my bags upstairs for me, so it really was a non-issue. I would highly recommend this hotel.

"One night stay"

3
12/11/2017

The room was spacious and very clean. The lobby small and old. The hotel it is far from Downtown or French Quarter. But the weekend of November 10th to 12th was very crowed at the city because there was a Convention and everywhere else it was very expensive. And this hotel was a fair option for one night stay. But what I didn't pay for hotel, I paid in rides.

"Just outside the city about 15 min to ww2 museum."

4
09/11/2017

1 half the price of downtown and free parking. Rooms clean and neat decent breakfast. Convenient to city and some interesting places on the outskirts. Its just a typical travel motel but goodness i am going to enjoy the area not the hotel.

connies942, Manager at Best Western Bayou Inn, responded to this review
Thank you for taking the time to send us a review we hope to see you again real soon

"new orleans"

4
09/11/2017

staying at the hotel 2 nights, very convenient for our needs, gas station next door, very loud music all hours of the night making it hard to sleep, other than that good stay. breakfast was as expected with other BW hotels

connies942, Manager at Best Western Bayou Inn, responded to this review
Thank you for taking the time to send us a review we hope to see you again real soon

"Amazing stay!!"

5
08/11/2017

Front desk agents were amazing. They were well informed and speedy. They helped me with any and everything I needed and I will definitely be coming back!! Free parking, wifi , and breakfast! You won't regret coming here.

connies942, Manager at Best Western Bayou Inn, responded to this review
Thank you for taking the time to send us a review we hope to see you again real soon

"Quiet and clean"

5
08/11/2017

Stayed in Westwego this past weekend and I enjoyed this hotel. The breakfast was surprisingly good , the wifi had a strong signal and the staff was very friendly. I will definitely stay there again when work calls for it.

"Value"

4
02/11/2017

For the price, it was a good stay. Best Western is usually my Go-To. This location was a tad worse than I was expecting, but it was fine. It was farther away from New Orleans than I thought. There were little quirks in the room, such as having to move things around to find a working outlet.

"Everything you need"

5
26/10/2017

Stayed one night here due to the campsite across the road falling through. The room was large and clean. The bathroom was also clean. The staff here were also great. There is a waffle house about 300m away that does decent food food for very decent prices.

"Getting the front side room"

4
26/10/2017

Everything was good with our stay except we were on the back side of the hotel. There is a gas station on that side that gets quite noisy at times. So if you plan on staying there request a front side room. Other wise it is a very nice place to stay.

"Great staff"

3
24/10/2017

The facilities where a little lacking ( “exercise room” was a small room with a broken weight bench, treadmill, elliptical, and cable machine with no attachments or weight selection). The staff however was amazing; Nikesha (I apologize if I misspelled) was amazing. We met her at breakfast, and didn't once hesitate to point us in the direction of things to do and see in NOLA. She was very warm, friendly, knowledgeable, and accommodating.

"Great Stay!"

5
20/10/2017

Stayed there over the weekend and I absolutely loved it. The rooms were very clean, the staff was very friendly. I will defiantly return. The hotel was very quiet. We had a room on the second floor. T

"Clean, modern, and great staff"

5
20/10/2017

This is a wonderful hotel, especially for the price. The staff is more than accommodating. I had a travel card voucher that the staff was having trouble crediting it to my account. She spent a solid half hour with customer support and solved the issue. I felt that went above and beyond. Issues happen—it's how people deal with them that matters. The hotel is clean and modern. Lots of outlets for charging devices. Included bottles of beer at 5:00 during the week. The room had 2 sinks which was handy. We will definitely stay here again!

"The rooms was very clean."

5
16/10/2017

Best hotel I've been to in Louisiana. The employee's was very nice, they even point me to the right direction for places to eat and a lot of brochure which is really helpful to explore Louisiana. The rooms was very clean. Overall best experience.

"Best for your money"

5
16/10/2017

We were cruising our of Port Orleans and stayed here the night before. The desk clerk was amazing! They are remodeling and have no elevator at the moment so when she found out my mom had double knee replacement in January she moved all of our rooms down to the first floor so we could be together. Rooms were very clean and breakfast was free and very good. This isn't a five star hotel but it is a great, clean place to stay.

"Wonderful!"

5
16/10/2017

The hotel was wonderful, definitely worth the price. The staff was extremely caring and very friendly. I would recommend this hotel to anyone looking to stay close to the city but not directly in the city. They also have a great Happy Hour. Monday thru Thursday from 5pm-7pm, free beer and appetizers!!!!

"Nice Hotel"

5
04/10/2017

Very nice hotel. Staff was awesome. The only bad thing was when reserving the room of the website it did not state the pool was closed, only found out when we got there. The breakfast was great. The room was nice and smelled good. Close to New Orleans only 11 miles

Brooke G, General Manager at Best Western Bayou Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 5043047980. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Brooke Greenberg General Manager Best Western Bayou Inn

"Great for Tesla Owners"

4
01/10/2017

This hotel is 15 minutes from the French Quarter but it offers two Tesla Destination chargers for it's guests. As a Tesla owner, this is important to me. And it's much cheaper than any other hotel in town with a destination charger. Otherwise it's a pretty normal road side hotel. The room was clean and the wifi worked but was slow. Breakfast offered the usual eggs, bacon, and waffle maker. The staff seemed to have no idea that they had Tesla chargers. Management should provide a little education -- if the chargers weren't working due to a circuit breaker or such, I doubt they could have helped.

"A Good night's rest"

4
14/09/2017

The overall experience was a good one. I would recommend the property to others that are booking on short notice and are not trying to spend a fortune just to sleep for a few hours. The bed was comfortable and I enjoyed a good night's rest.

"True Southern Hospitality"

5
15/08/2017

The Continental Breakfast was a great added value. The food is delicious and the presentation is also great. The staff here are amazing, always willing to go the extra mile. Southern Hospitality!!!!!!

"Nice hotel"

4
12/08/2017

Quiet neighborhood next to a gas station that serves surprisingly good chicken. The wifi was pretty fast for a hotel. But i would recommend asking for a room closer to the lobby for a better connection. The lady doing the breakfast was the best. I forget her name but she is great, she had short hair. The clerk at check in was very friendly as well, Misty. The night clerk always had fresh coffee on late which is rare, Elian was his name. I will be staying here again if work calls for it.

"Happy Time"

5
03/08/2017

For the first time I have planned a trip for 4 sets of families and everyone was happy and pleased about their stay. I received calls from various families thanking me for choosing this Best Western; The rooms were very roomy and cleaned, the beds felt great and breakfast was way beyond our expectations.

"Friendly staff but rooms need updating"

3
26/07/2017

Excellent staff but rooms were a little smelly and I didn't like the bathroom being so small and didn't like the lavatory being outside of the bathroom. It was also a little dark- only lamps in the room and one was broken

"An awesome family hotel "

5
12/07/2017

Our family is in New Orleans on vacation and we are enjoying the hotel very much. Family friendly, close to restaurants and shopping. Also close to the excitement of New Orleans but far enough to be quiet

"Affordable and nice hotel!"

5
05/07/2017

Very nice place to stay on the outskirts of NOLA , for a fair price ! Wonderful front desk staff and house keeping !! The pool was a little dirty but they cleaned it as soon as weather permitted ! P.S Breakfast has REAL eggs not the powdered ones most hotels offer .. yum !

"Weekend GETAWAY!!"

5
27/06/2017

Great gateway food and staff and service was great location was great breakfast was a bonus they need a raise ate every morning I was thereblocation near everything and food places room was a plus the suite juccuzzi

"Bargain"

4
24/06/2017

This hotel/motel is right on the main strip about 20mins from downtown New Orleans. The desk clerk, Hope, was very friendly & had great suggestions when asked. The rooms are spacious with a microwave & college fridge. The "fitness room" is a joke but there's an outdoor pool & "Happy Hour" Mon-Thurs 5-7p...this made the stay even better! I'd definitely recommend this BWB & would stay here again!!!

"Great Place to stay for visiting New Orleans!"

5
19/06/2017

We chose this hotel for our trip to New Orleans. It was an easy 12 miles to the Basin Street Visitor Center but much more affordable than the hotels downtown. We were here for 3 nights. The rooms were very clean and inviting. The staff was friendly. The lobby was quaint but the breakfast area adjacent to the lobby was fairly large. There were plenty of tables and counter space to sit for breakfast. The kids even used the tables to play games in the evenings. We got them pizza one night for supper and they sat there and ate it. We were here for 3 mornings and it was the usual Best Western fare. However, the hot items were different every day. One morning they had omelets, they had bacon and sausage and some days they had both. One morning they had tater tots. The woman who ran the breakfast area was very nice and kept on top of everything. There was a nice salt water pool and the Wi-Fi worked nicely. On our last morning I needed to print out air boat tickets that had been emailed to me. I was looking to see if I could print right from my phone. The girl behind the front counter (her name was My) noticed what I was doing and offered to have me email the information to her and she printed it for me. She really went out of her way I was really appreciated it. I would definitely stay here again.

"Breakfast/Pool Great"

5
19/06/2017

I fractured my back and can only exercise in a swimming pool for AAA chose this hotel for me. I had a great time and wonderful breakfast every morning with scrambled eggs and sausage/bacon with biscuits. I love staying at Best Western!! 5 Stars!!

"Bayou Inn"

4
11/06/2017

Friendly and professional staff, nice hotel, very good location. Hotel updated nicely. The guest rooms are a bit dark, and wireless was poor, but our room was at the end of the hall and the wireless router in that location was having trouble.

"A Trip That's wasn't spoiled due to this hotel's manager's kind heart..."

5
07/06/2017

My youth organization stayed here in the last night of our trip. The hotel manager was so kind and understanding. She truly made showed a level of compassion that I will never forget. We look forward to our stay next year....

Nathaniel J, General Manager at Best Western Bayou Inn, responded to this review
Hello! I am so happy to hear that you your stay with us was pleasant and I look forward to seeing you all on your next say with us next year! It is also wonderful to hear that Connie was able to make your experience unforgettable. Sincerely, Nathaniel Johns GM

"Great staff!"

4
31/05/2017

The service at this hotel was excellent. Noisy because 4 AAU basketball teams were also staying there at the same time. The breakfast was great but competing with 4 basketball teams for food is no fun.

ConnieSoil, General Manager at Best Western Bayou Inn, responded to this review
Thank you so much for your kind words and your recent stay here with us at the Best Western Bayou Inn. We are so happy you enjoyed everything and we hope to see you again in the future. Again, thank you for your business.

"Close enough to New Orleans to be very convenient"

4
19/05/2017

We didn't want to stay in New Orleans proper because of the more expensive hotels AND the $30 - $40 a day parking charges so we chose Westwego La and are quite pleased that we did. The room was very comfortable, the breakfast was more than suitable...and the staff was willing to address any question that we had. The location is good because it is a quick 15 - 20 trip into the heart of New Orleans. We will use this property again on our next trip to New Orleans. ,

ConnieSoil, General Manager at Best Western Bayou Inn, responded to this review
Thank you so much for your recent visit with us, we are glad you enjoyed everything. We hope to see you again in the future, again thank you for your business. Safe travels...

"Zoo aquarium trip "

5
08/05/2017

Stay at hotel while going to the zoo and aquarium. It saved us alot of money to stay here instead of the French Quarter. The breakfast was great! My son loved the waffles while my husband and I enjoyed the eggs, bacon and grits. Room was clean, the bed was very comfortable. Will definitely stay here again

BillyMcF, General Manager at Best Western Bayou Inn, responded to this review
Thank you for letting people know about our hidden little gem and how it can save travlers some money

"Zurich Classic Golf Tournament"

5
03/05/2017

The beds were a little hard but we slept fine! The rooms were clean. The staff was friendly. The hot breakfast was amazing! There were biscuits and gravy, scrambled eggs, sausage, bacon, waffles and much more. Thursday there was a Happy Hour w/free beer

BillyMcF, General Manager at Best Western Bayou Inn, responded to this review
Thank you for taking the time to review our hotel and let other know about our breakfast here at the Best Western Bayou Inn. Your review will encourage the staff to keep up the good work as well

"Nice hotel"

5
23/04/2017

Great start to our road trip , the hotel was easy to find from the airport and the hotel was close to other amenities. Staff were really great and made us feel very welcome from when we first walked through the door. Thanks Missy and all at Best western

BillyMcF, General Manager at Best Western Bayou Inn, responded to this review
Thank you for taking the time to review our hotel and letting everyone know that we are about your stay. We are glad that you enjoyed your stay

"Value Hotel with Best Tesla Charger and Breakfast"

5
10/04/2017

If you own electric car and look for a fast charger, this may be the best hotel in New Orleans. Best Western Bayou Inn also offers breakfast and free parking with good price. Although it is not located in a major attraction area, it is not too far to drive there. Service is excellent. The bed is comfy with very good quality bed sheet. Also, there are microwave and large refrigerator. We highly recommend this hotel for any electric car members.

BillyMcF, General Manager at Best Western Bayou Inn, responded to this review
Thank you for letting others know about the charging stations and our hotel. We look forward to seeing you again

"Friendly Service"

5
02/04/2017

I always stay at Best Western Bayou for the convenient location and friendly service. The free breakfast was great and the lady attending the breakfast area was nice and kept everything well stocked and fresh.

BillyMcF, General Manager at Best Western Bayou Inn, responded to this review
Thank you for letting other travelers know about our hotel and you review will also help ensure that the staff keeps up the good work.

"Helpful and friendly staff"

5
28/03/2017

Staff was extremely helpful and friendly. The gal at the front desk helped us find a place for fiber and gave us great feedback. Checkout was smooth and easy, as well. Great place all around. I would stay again if in the area!

BillyMcF, General Manager at Best Western Bayou Inn, responded to this review
Thank you or taking the time to review our hotel and staff you review will help encourage the staff to keep up the good work

"Probably the best option in the area..."

3
23/03/2017

It was fine, nothing to write home about. Checkin was friendly and quick, and the room was the level you expect from a Best Western. Our smoke detector went off in the middle of the night, so we ended up setting it on the front desk at 4am. There was no one there at the time, and when we brought it up the next morning, the woman at the desk didn't seem to care at all. The irritating thing is that it had clearly happened before, because there were two on the wall, and the other had the battery compartment open as well, so someone else had recently had the same problem and tried to solve it that way. Breakfast was unimpressive, but at least it was something. Bottom line, if you're looking for a cheap place in that area (as we were), then it's passable. I would not seek it out.

"You get what you pay for "

3
22/03/2017

The room was kept very clean There were 3 metal bars sticking out at the bottom of the bed I have bruises on my ankle to prove it The tv I have to play around with it a couple of times to get it to work Some of the people in reception were nice and help full some would not make eye contact I was a room a the end of the hallway it was noisy because of the air conditioning condenser They also collected the bins at six am Taking all of the above into account i would stay again Very easy drive down town to basin street car park

BillyMcF, General Manager at BEST WESTERN Bayou Inn, responded to this review
Thank you for all the kind things you had to say about the hotel and please bear in mind that you did visit during a major city wide event.

"Great place to stay"

4
28/11/2016

I loved the ease of checking in and out. The staff is very attentative to every need. The cleanliness of the rooms and the breakfast area are always great. The breakfast "area" staff are great and very attentive that the area is "full". Always clean and comfortable.

"Nice hotel"

4
21/11/2016

Very helpful staff, who went out of their way to help with local transportation. Only issues were hairs found on a both towel, and unsightly crack in the shower pan. Minor design issue is the sink is located outside the bathroom. Would prefer it to be inside bathroom for privacy and noise issues.

Bruce P, General Manager at BEST WESTERN Bayou Inn, responded to this review
Thank you for your comments. We are researching this particular shower pan. We are passing through each rooms seeking areas such as this so we are able to replace or repair. Thank you very much for helping us to be better at that which we do Bruce

"New Orleans Music Festival"

5
02/11/2016

The location is excellent, close to both bridges over the river. Plenty of stores and restaurants conveniently near Best Western Bayou Inn. Staff is helpful and professional. Rooms clean and well kept. Breakfast was excellent with many options for persons with diverse appetites.

Bruce P, General Manager at BEST WESTERN Bayou Inn, responded to this review
Your comments are greatly appreciated. I will be sure to share with our staff. Please come stay with us again Bruce

"Very nice!"

5
01/11/2016

We stayed here in October. The staff was very nice and friendly. The rooms were clean. Nice comfortable beds. Very good breakfast and they have a happy hour with free beer! I enjoyed my stay. I highly recommend this hotel.

Bruce P, General Manager at BEST WESTERN Bayou Inn, responded to this review
Thank you for your comment. Glad you enjoyed our little happy hour. We thought folks might enjoy that and we are glad we offer it. We will continue. Please come see us again Bruce

"Just ok"

3
01/11/2016

This hotel is out in the middle of nowhere. At least that is how it felt after spending so much time in the French Quarter. I thought for sure we would not end up at our hotel after the doorman at another hotel along with our cab driver gave us concerning looks about heading to Westwego. Once we got the hotel, it was clean, quiet but not up to my standard of Best Western. The bathtub in our room (204) wasn't super clean, it was cracked and not fixed properly. They advertise a vending machine and ice machine on our floor, but I could only find the ice machine. I was too tired to even bother looking on any other floor or calling the front desk because the guy behind the desk looked at me like I was on glue when I mentioned to him about arranging for a taxi to the airport in the morning. The girl the next morning was much more helpful. Our cab driver however was something straight out of the woods. Was concerned that we wouldn't make it to the airport. But we did. The breakfast was your typical BW continental breakfast. Nothing special. I don't think I would stay here again. There is no elevator to floor two. Had to lug our luggage up the stairs. Very thankful to the kind gentleman from Houston who lifted mine up the stairs.

Bruce P, General Manager at BEST WESTERN Bayou Inn, responded to this review
Thank you fro your thoughts. Westwego is a quiet area. Some folks enjoy it --others are looking for more activity. However when next you are in NOLA--please let us know--we have great sister properties that we can suggest that may be more to your tastes. I must thank you however for bringing to my attention the bathtub in your room. We have had it repaired properly Thank you again and Safe Travels Bruce

"Clean, safe, nicely appointed"

5
01/11/2016

Hotel out of the way for downtown and airport but so clean and comfy and friendly that it is worth the drive. Not many food choices nearby but enough, including seafood, to choose this well run property.

Bruce P, General Manager at BEST WESTERN Bayou Inn, responded to this review
Thank you for your so very kind compliment. Makes my day!!! Glad to hear you had an enjoyable visit. Come see us again Bruce

"Road Trip"

5
25/10/2016

My boyfriend and I stayed at this hotel for two nights while we were on a random road trip to sight see in New Orleans. The hotel was really clean and the breakfast was awesome. We had very little interaction with the staff but they were always pleasant when we spoke with them. We were really happy with our stay and the price of the hotel was definitely a plus! Gladly stay here again.

Bruce P, General Manager at BEST WESTERN Bayou Inn, responded to this review
Your comments are wonderful to read. Thank you so very much. I will be sure to share your remarks with our staff--they will greatly appreciate this Thank you again and Safe Travels Bruce

"Great Stay"

5
25/10/2016

I was shocked at how nice this facility was. Very pleased. Highly recommend. Not located right in the heart of New Orleans but incredibly fast travel times, not as bad as it might seem. The facility felt safe as well.

Bruce P, General Manager at BEST WESTERN Bayou Inn, responded to this review
Thank you for your comments-they are very much appreciated Bruce

"Very good "

5
24/10/2016

This is a nice, clean, well kept hotel, our room had a large hottub bathtub in the room which was great after a long day on the motorcycle. The front desk staff are very helpful. Breakfast is great. The only thing that would make it better is if there were restaurants closer.

"Great, affordable, friendly"

5
17/10/2016

We travelled 9 hours and were ready to just get to the hotel and relax. They were very helpful, the room we reserved was not cleaned yet (not their fault, we were early). My husband forgot to ask for a ground floor room, I use a cane to walk). They did not hesitate to offered us a different room which was easier access for me. It was very clean, they were very helpful, the breakfast was great. My husband travels often with his job and will be coming here once a month....we will definitely book rooms here!

Bruce P, General Manager at BEST WESTERN Bayou Inn, responded to this review
Hello Sue B Thank you for your comments. We strive to exceed the expectations of each of our customers every day. Its nice to hear that we were able to take good care of you. We hope to see you again. Safe Travels Bruce

"Yummy Breakfast!"

4
14/10/2016

The room was clean and quaint. The decor was very festive and thematic with New Orleans Mardi Gras. The location was a little farther out from the French Quarter and tourist areas, but it was worth the 15-minute drive. The breakfast was surprisingly delicious, especially the grits!

Bruce P, General Manager at BEST WESTERN Bayou Inn, responded to this review
Thank you so very much for the wonderful comments. We certainly appreciate those mentions. I will be sure to share with our staff Safe Travels Bruce

"Great!"

5
11/10/2016

This was an excellent place to stay, specially if you are already renting a car. SUPER easy to get in and out of the city. AJ was an AMAZING employee who helped with places to eat and a small problem we had with the room (I was staying with my boyfriend, and we didn't need two beds! AJ was very accomadating and understanding!). The maids did a fantastic job cleaning our room, and even folded my own personal blnakets. Literally, if I had to say something was bad, I would just slightly warn the showers are a tad small... but honestly, I didn't even care! Great place to stay!

Bruce P, General Manager at BEST WESTERN Bayou Inn, responded to this review
Thank you so much for the wonderful comment. We hope to see you again Safe Travels Bruce

"They don't keep the light on for you"

1
30/09/2016

Disappointed. Made the reservation in the morning. Showed up after a long day of travel to discover there was no room reserved for us. Car full of sad kids and unhappy parents driving around late at night only to be charged full price at a hotel with fewer amenities. Won't use again!!!

"Too far from everything"

2
20/09/2016

Hotel is a $40 cab ride from the airport; the shuttle does NOT go to this hotel. There are zero restaurants near this hotel, which means I spent a bundle on Uber and cabs. The smell was not foul, but it wasn't 'pleasant' like most hotels. Had to kill a HUGE roach which is NOT cool. I've stayed at better Motel 6's.

Bruce P, General Manager at BEST WESTERN Bayou Inn, responded to this review
We apologize for your inconveniences. Our hotel is in a quiet location, we try to give our guests a sanctuary away from the city traffic. Please in the future--let us know when you return to New Orleans--we will be glad to assist you in securing one of our sister hotels that will be more to your preferences of attractions.

"Excellent Hotel"

5
20/09/2016

This hotel is an excellent place to stay, the staff is very friendly and helpful. The accommodations were perfect and the location was great. The people at the front desk very helpful and considerate. The maintenance man fixed a minor problem immediately, along with the kitchen staff and house keeping staff making our stay very relaxing.

Bruce P, General Manager at BEST WESTERN Bayou Inn, responded to this review
Thank you so much for your comments Leonora. We try really hard to take the best possible care of our guests. I will pass your thoughts onto our staff. I know they will be appreciative of the time you took to provide this information. We thank you for that Hope to see you soon. We wish you safe travels

"Beyond amazing"

5
14/09/2016

Nicest, cleanest, hotel beyond far. Great customer service. Remodeled rooms, great filling breakfast, ease to and from new Orleans or airport. Few miles outside of town made it nice and quiet for when you wanted to escape and rest. Not sure if taxi prices for we rented a car. Highly highly recommend. I hopefully will get to visit again soon and I already have my hotel. Thanks for the awesome experience.

Bruce P, General Manager at BEST WESTERN Bayou Inn, responded to this review
Thank you very much for the wonderful comments. We look forward to your next visit. Safe travels Bruce

"Stayed in suite and it was so clean an comfortable"

5
18/08/2016

Hotel staff and breakfast was nice! Will recommend to all my family and friends that travel, will stay again when looking for cozy comfort and quietness, lobby and pull area was also relaxing, whole hotel is just beautiful

Bruce P, General Manager at BEST WESTERN Bayou Inn, responded to this review
Thank you for your very kind comments. We hope to see you again. Until that time---Safe Travels Bruce

"Free Beer at Check In!"

5
05/08/2016

This Best Western is wonderful. All of the employees were friendly. I was very impressed with the handwritten welcome note and tasty snack that were there to greet us. My friend that I was traveling with was incredibly excited about the complimentary cold beer that we were given at check in. In fact, I heard about that each of the next three hotels we checked in at on our trip! Many thanks, I'll definitely stay at your hotel again. The breakfast was awesome, compete with bacon and sausage. We did not indulge in the outdoor pool but we saw others enjoying it.

Bruce P, General Manager at BEST WESTERN Bayou Inn, responded to this review
Thank you for the great comment and thank you for staying with us. Come see us again Bruce

"Two Great Nights"

5
01/08/2016

Staff was very friendly and helpful. I was travelling with my mother who is disabled. They made the hotel stay a great experience. The rm was very clean and comfortable. The breakfast was one the BEST I've had where they advertise "free breakfast included."

Bruce P, General Manager at BEST WESTERN Bayou Inn, responded to this review
Thank you very much for your kind comments. We try extra hard to take of our guests. Great to hear that we did well for you. Come see us again!!!

"Over night stay"

5
01/08/2016

Friendly workers, clean, welcoming,quiet. Bed was comfortable, if i come back to the area, there is no doubt, i would stay here again. I would recommend to others. The breakfast lady was so nice and helpful.

Bruce P, General Manager at BEST WESTERN Bayou Inn, responded to this review
Thank you for your comments. We strive every day to improve upon that which we do. Thank you for staying with us Bruce

"Overall good hotel!"

4
25/07/2016

We had a handicap room, so can't vouch for the regular rooms. Though I'm not sure why, we're a young able bodied family, but we're not ones to make a fuss. Beds were clean and okay comfort level. Floors were sticky, but I never expect best westerns to be impecable. Bathroom was very large and clean, minimal counter space but again, handicap. Large bathroom meant small room, but it's okay with us as we spent most of our time out and about. Breakfast was what you expect from these types of hotels (like BW, comfort suites, etc) clean, fresh, and they don't water down their waffles. We were on the side by the gas station but didn't hear any excessive noise. If you don't mind stairs, get a 2nd floor room, because you can hear every step of your upstairs neighbor - that or there was a clogging team in town ;) overall great stay. 10-20 min from major attractions but a quiet town with a state park. We enjoyed our stay as a young family. Every staff encountered was polite, helpful, and professional. We didn't stay on their promo nights :( but there was always a batch of fruit infused water to greet you in the lobby when escaping the humid heat. The pool was up kept as well. And they had fridge, microwave, and security.

Bruce P, General Manager at BEST WESTERN Bayou Inn, responded to this review
Thank you Leslie for your comments. We continuously strive to improve all of our services within the hotel. Glad to see you enjoyed your stay.

"Great experience."

5
10/07/2016

It was a great time in New Orleans with friends. The hotel is a little bit distance to NOLA downtown, but it is not a big deal! Kellie is an amazing Host and gave us important tips! You should try it some day!

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Hi Son M, Thanks for the great review! I shared your compliment with Kellie, and you made her day. Providing personal service such as this is what we strive for on a daily basis, and we're thrilled we were able to exceed your expectations. We hope to see you again upon your next NOLA adventure! Andrew R

"HORRIBLE PLACE, HORRIBLE MANAGEMENT (Please read)"

1
30/06/2016

I stayed at this hotel a couple weeks ago and it was AWFUL!!! The rooms were very old fashioned and I don't mean retro. I had a bedbug in my room and reported it to the front desk who was very kind and tried to provide as much help as was given. The poor guy had to send SECURITY (because maintenance had left earlier during the day) to my room to remove the bedbugs from my room. He then switched my room and told me that the General Manger Andrew was schedule to come in tomorrow for me to speak to him. Unfortunately, Andrew (who was NEVER present during my stay's entirety) did not show up and I had to direct my problems to the clueless front desk agent in the morning. The staff outside of management was very helpful and provided the necessary amenities. Overall, this stay was very poor and I wouldn't recommend anyone going somewhere with such horrible management. If you can't file a complaint with on property management simply because they are consistently absent, then who can you talk to?

Bruce P, General Manager at BEST WESTERN Bayou Inn, responded to this review
Thank you for noting your observations. Please know that the hotel has entered a new time of property management. Current management is available and accessible. Our front desk staff has been and continues to participate in extensive training through Best Western programs. We strive for complete customer satisfaction---nothing less. Please accept my apologies for the occurrences of your last stay with us. I am sure that a future stay at our hotel would show you a far better experience.

"3 Night Stay"

4
30/06/2016

The hotel staff were very friendly and accommodating. We had a 2:00 early check in. The girl at the front told me that if I waited until 4:00 that I could have a room on the first floor. They do not have elevators. I was grateful for the option and ran some errands while waiting on the room. The room had a nice size fridge, microwave, coffee pot, and blow dryer. The room and facility were clean. There is a good continental breakfast each morning. My only complaint is the door at the back side of the parking lot did not lock. You are suppose to use your room key to enter. I reported it the first and second day we were there. I was told they would come lock it and they never did. There are abandoned apartments right on the other side of the fence from the door. I did not feel safe going to get ice at night. The ice machine is right next to the unlocked door.

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Hi Awaggoner, Thanks for the kind review. I shared your words with our staff, and they loved hearing about your experience. I also wanted to apologize for the electronic lock on the back door not working briefly, but can I assure you it has since been fixed and is fully secure again. Thank you for your business, and we sincerely hope for the opportunity to serve you again soon! Andrew R

"Updated Review"

3
23/06/2016

This property has gone downhill since my first review 3 years ago. Carpet and décor needs updating/cleaning. Strange odor in the room. A/C was not working properly upon check in. Desk clerk assured me that they would have maintenance look at it in the morning and the hotel was full so I couldn't be moved to another room. Never heard another word about fixing it..Staff was friendly, but things didn't run as smoothly as when Chris was the manager. Probably look for another property to stay at next year.

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Hi Nanook, I'm very sorry your stay didn't meet yours and our expectations. I can assure you your experience is not the norm, as most all of our other reviews indicate. I would love to personally assist in your next stay with us, if you'll give us another chance. Please reach out to me via phone here at the hotel, and I will give you my personal assistance throughout your stay to ensure your visit exceeds your expectations. Thank you, Andrew R

"Great place to stay"

5
23/06/2016

My family and I were looking for a place near the WWII museum down in New Orleans. I prefer Best Westerns over any other hotel chain. I chose wisely. The hotel was very clean, very well-decorated, and the breakfast was incredible! If you're looking for a place that's away from the nightlife of NOLA and is easy on your wallet, this is the place.

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Hi Donna, Thanks for the great review! We're thrilled you found our location to be so convenient to downtown NOLA, but also far enough out to enjoy a nice, quiet, comfortable night's rest. With us being a quick 15 minute drive to downtown, we believe we offer the best of both worlds! And as your mentioned, our complimentary hot buffett breakfast doesn't hurt, either! Thanks very much for your business, and we look forward to serving you again soon. Andrew R

"First time in New Orleans"

5
09/06/2016

This was a anniversary trip for my husband and I. This was our first time in New Orleans. Everything about this hotel was wonderful! The beds were comfortable and the breakfast was very good. This hotel is about 30mins away from New Orleans. It is a good value for the price. When we come and visit again, we will for sure stay here again.

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Hi Telisha, happy anniversary! And thanks for the great review, we're honored you chose us as your hotel of choice to celebrate your anniversary with your husband. We're glad we were able to help make it a memorable one! We look forward to hosting you again in the very near future. Andrew R

"SUPER 60 HOTEL ACCOMODATIONS"

5
02/06/2016

Our stay was fantastic! The hotel was very accommodating. The breakfast was hot and delicious. The rooms do not have any bells and whistles but they were clean and cozy. The staff at the front desk was warm and friendly. I would definitely stay here again if I am in the area.

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Hi Jacqueline, thanks for the awesome review! Experiences like yours are what we strive for each and every time, and we're thrilled we met and exceeded your every expectation. Our staff can't wait to serve you again, don't be a stranger! Andrew R

"Great Hotel"

5
29/05/2016

Great Place, Great Service ! They went out of their way to see that we had a great stay. My wife and I were very happy with the level of service we received. We are in our 60's, handicapped and they took care of our every needs.

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Hi Dean, thanks for the great review! We appreciate you taking the time to write and share your experience with us. We value your business, and look forward to hosting you and your wife again in the very near future! Andrew R

"An Oasis on the west bank"

5
16/05/2016

A LITTLE HIGHER THAN I THOUGHT IT WOULD BE, but everything was well done and the rooms were clean and comfortable. A heater in the bathroom would be the only change I could make. I JUST GOTTA TRY THE WINE & CHEESE WEDNESDAY!!!

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Hi Gordon, we are so happy you loved your clean and comfortable room, and your overall stay! And yes, our Wine & Cheese Wednesdays are extremely popular, and for good reason! Who doesn't love complimentary wine and gourmet cheese after a long day of traveling? Also, don't forget about our equally popular Margarita Mondays, and our beer and chips offerings on Tuesdays and Thursdays! Andrew R

"Great value"

5
14/05/2016

We recently spent three nights here while visiting New Orleans. The room was clean and comfortable; included a lounge chair, frig, microwave. The staff was very friendly and helpful. Lovely breakfast area with real scrambled eggs, bacon, sausage, sausage gravy or grits, plus all the usual offerings. Weekday evenings there is usually something special offered like wine or beer with snacks. Nice pool area, though in early May, it was still a little cool to use it. Thoroughly enjoyed our time here.

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Hi Jlabonte, Thanks for the great review! We love hearing about experiences like yours, and rest assured I've shared your compliments with our staff! We're extremely proud of the hot, buffet breakfast we offer, all of the upgraded in-room amenities you mentioned, and the complimentary happy hour we offer in the evenings. Our staff works hard to create a warm, welcoming environment, and we are thrilled you agree! We look forward to serving as your host again very soon. Andrew R

"New Orleans and zoo mini vacation"

5
27/04/2016

Came from California with family to visit New Orleans and also went to the zoo... This hotel is in the middle of both which is a great location... It's quiet , clean , and the staff is super friendly. The gentleman at the front desk was super helpful and so friendly ... Mammie was theeee sweetest! She made an amazing breakfast and was so friendly. The breakfast was delicious and also the complimentary beers were a plus for my husband. If we are ever out this way again I would def book here again!

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Hi Brenda, Thanks for the awesome review! Ms. Mammie was extremely excited to see her name mentioned, you made her weekend! Our staff as a whole also loved hearing about your experience. Thank you for your business, and we hope to see you again upon your next NOLA adventure! Andrew R

"Great Staff-Great Stay"

5
24/04/2016

After reading many hotel reviews we decided on the Best Western Bayou where we recently stayed for 3 nights. We were warmly greeted by AJ who proved to be a gem for information and service. We chose a room on the 2nd floor for more quiet and David the security guy helped us with our luggage. Our room was very clean and updated. The happy hour was minimal but appreciated. We ate at the Westbank Grill which was just a few blocks away and had a great meal. On AJ's advice we decided to drive into the WWII museum the first morning and it really went well and was no hassle. Easy in and out. We rode the trolleys all around the city and they are really convenient and inexpensive at 40 cents for the senior rate. We could not have found a better place to stay for convenience, value and the great staff.

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Hi Finns2164, Thanks for the great review! I shared your kind words with AJ, who very much remembers you, and was extremely proud to read your compliments. We're glad you so thoroughly enjoyed your stay with us and found us to be so convenient to all the attractions New Orleans has to offer. We look forward to serving you again soon! Andrew R

"Hotel stay"

5
20/04/2016

The staff at this hotel is the BEST. Helpful, friendly and doing their best to make our stay great. They all were so kind and doing far more than required to be good employees. My sister and I were doing a Road Scholar program in New Orleans and we left our car in their secure parking area. They suggested ways we could meet our goal of a swamp tour, even calling the places to see if there was space for us, and arranged for us to be picked up at our New Orleans hotel, for the tour and even called a cab for us . That staff is FIRST RATE.

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Hi Sandra! Thank you for the awesome review. I shared your words with our staff, and they simply loved hearing about your experience. We hope to see you again very soon, and congrats to you and your sister on the Road Scholar program! Andrew R

"Gulf Coast New Orleans Vacation"

3
17/04/2016

This hotel was clean inside and out, and had an average complimentary breakfast. We did have a couple of issues the two days that we stayed here. First the AC control knob was broke which met that the unit either had to run on high all night or be turned off. We addressed the problem after our first night and were told that it would be looked into but nothing was done to fix the control knob. Second we were staying on the first floor and the guests on the second floor sounded like a herd of Buffalo walking around until late night. So much so that it was hard to get to sleep. I wouldn't be afraid to stay here but if you do stay on the second floor, (no elevators) and don't expect to much from the breakfast (no yogurt or food like that). I depend heavily on rating before I book a hotel and this hotel was rated high but unfortunate I can't give it the same high rating. I think for the money you can find hotels that are comparable if not better.

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Hi David, Thanks for taking the time to review your stay. We're sorry to hear about your experience, as this is extremely uncommon for us. Please let us know about concerns similar to this during your stay, as we will do everything in our power to resolve each issue. Should you wish to give us another try, please contact me directly, and I'll be happy to personally assist in your reservations. Andrew R

"Great breakfast, great sleep"

5
13/04/2016

great breakfast over 3 days, with variety. Had eggs, sausage, bacon, waffles, grits, sausage gravy, biscuits, fruit, yogurt, cereal, etc. Bed was comfy, shower was great. About 1/2 hour from New Orleans and 90 minutes from Swamp tours, Free parking that is hard to get in New Orleans.

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Hi Deborah, We're thrilled you enjoyed our property and your stay so much! Thanks for taking the time to write and share your experience. We hope to get the chance to serve you again upon your next trip back to New Orleans. Andrew R

"budget friendly location away from the bustle of New Orleans"

4
11/04/2016

We wanted an affordable place to stay near new Orleans. Good continental breakfast. room clean with microwave, fridge and free parking. Everything was clean and functional. They were renovating the deck and we had to find the side entrance in the rain, they improved their signage the same night. My friend scratched herself on the bed rails some how, the bathroom door knob was loose, and we had to make sure that we pulled the room door closed for it to lock.

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Hi bbbutrfly, thanks for taking the time to write. We're glad you enjoyed our hot buffet breakfast, and found your room to be very clean and comfortable. We are sorry to hear about your friend scratching herself on our bed rail. Please let us know the next time something like this occurs, and we will remedy any hazard immediately. Thank you for your business, and we hope to see you again soon. Andrew R

"Great hotel, best value"

5
11/04/2016

We took a quick family trip to the NOLA zoo and aquarium. We were shocked by the prices of most hotels in the New Orleans area. We found this hotel, which was just outside the city and decided to take the risk in order to save some $$. It was perfect for us. Not too far from the attractions. The hotel appeared to be newly renovated. It was clean, with friendly staff. The free breakfast was great. I would definitely recommend.

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Hi Brandy, thanks for the great review! We love reading about experiences like yours, especially for our visitors hoping to explore the downtown area like you. Thank you for your business, and we hope to see you again soon! Andrew R

"Stayed before cruise"

4
10/04/2016

Breakfast was really good for a hotel. Room was clean. Staff were polite. Pool salt water, but clean. Decent neighbor hood. Close to French Quarter. A little loud at night, but found out why at breakfast, rooms full of teenage girls. Ugg

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Hi kdfly, thanks for taking the time to write. While we're disappointed to hear your neighbor was loud, we are very happy to hear about our polite staff, delicious breakfast, and clean, modern pool. We hope to serve you again very soon, as our staff is always available to assist with any noise concerns. Thank you for your business! Andrew R

"A good choice!"

5
08/04/2016

We decided to stay a little outside the city, only 15-20 min away. Not in the middle of the craziness and traffic and got free breakfast and parking. A bonus, they have free drinks during the week between 5-8. I would definitely stay here again.

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Hi Melissa, thanks for the great review! We love hearing feedback like yours, and are glad we have earned your repeat business. We look forward to serving you again upon your next trip to the Crescent City! Andrew R

"Great place to stay. "

5
03/04/2016

We didn't want to pay the inflated prices of the hotels closer to downtown NOLA so we chose this place. The drive downtown was short and easy. It was close to the swamp tour we took (less than a mile!) and restaurants. The room was clean and the breakfast was hot. They provided free newspapers and a welcome bag with tourist goodies/coupons. The front desk was friendly and they let us check in super early without charging us! We will stay here again when we visit. It was a bargain and the money we saved staying here we got to spend on activities during our trip!

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Hi Kay, thanks for the awesome review! We strive to provide this experience to every one of our guests, and we loved reading about yours. We hope you tell your friends about us, and we can't wait to be your host again in the very near future. Thanks again! Andrew R

"Solid Value and decent location"

4
03/04/2016

Friendly, comfortable, good value, convenient location. Area is fine and plenty of on-site security and visible police presence in the area for those concerned with safety. Every staff member was welcoming and willing to meet any request. Shower heads are low, so if your are over 6 ft. tall and want to shower... well this is less than comfortable.

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Thanks for the great review, Ryan. We're thrilled to hear that you found our staff to be so friendly and welcoming, as well as our on-site security. I've shared your feedback with them, and they loved hearing it. We're sorry to hear you found our shower heads to be a bit too low, but I would also like to mention that the shower heads are adjustable and may be raised to help accommodate our taller guests. Andrew R

"Hotel in Westwego, LA"

3
02/04/2016

This is an older hotel in need of some updates. There is no elevator so be prepared to do the stairs. Breakfast is offered. There is the basics; Danish, cereal, toast, bagels, etc. Getting into the hotel from the east you have to do a "U" turn due to the divider in the road. The only restaurant close is the Huddle House. Staff was friendly. My room had a small sink, microwave and small refrigerator.

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Hi Gerald, thanks for taking the time to write. I'd like to mention that we have undergone full renovations in November of 2014, and we are extremely proud of the modern look and updated, contemporary feel of our property. We're glad you enjoyed our full hot breakfast. In addition to the danish and cereal you mentioned, I'd also like to indicate our hot, fresh scrambled eggs, crisp bacon, sausage, and full waffle station complete with fresh toppings served daily, complimentary. Additionally, within a mere 5-10 minute drive of the hotel are 50+ restaurant options for our guest's dining pleasure, some of which even deliver right to your hotel room. Our friendly front desk staff will be happy to provide directions or phone numbers. Andrew R

"Nice!"

5
07/03/2016

The check in was smooth, Desk Clerk was Extremely Helpful and Provided Excellent Service. This was my second stay at Best Western Inns, and I am Impressed, and Highly recommend for your stay in New Orleans **I also received a Military Discount without asking.

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Thank you Perry, for the wonderful review! I've shared your words with our front desk staff, and they loved hearing about your experience. We appreciate your business, and look forward to hosting you again soon! Andrew R

"My go to place."

5
04/03/2016

If you need a place close to New Orleans without all the noise and traffic, LOOK NO MORE, Bestwestern Bayou Inn is the place to be. Friendly staff, clean rooms and awesome breakfast, in a easily accessed location right off the highway.

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Thanks for the great review, Jacob! We love hearing feedback like yours, as this level of service is what we strive to provide for each of our valued guests. Don't be a stranger, come back and visit us again soon! Andrew R

"Room"

4
02/02/2016

everything was very clean except the chair and ottomon were not move to vacuum under and when i moved them to sit differently there was popcorn and paper underneath. the only other thing we did not like was there was no elevator.

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Hi Mary, thanks for the review. I will certainly share this feedback with your director of housekeeping, so this will be addressed. My sincerest apologies for your findings. Also, even though we do not have an elevator, our staff is available 24 hours a day to assist with luggage for those staying on the 2nd floor. Thank you for your business, and we very much hope you come back again. Andrew R

"Ok stay."

3
29/01/2016

Clean hotel away from the craziness of some of the touristy areas of the city. Staff was great and very helpful. The only negative thing I experienced was the mediocre cleaning job by housekeeping. Would stay here again in the future. Oh and I almost forgot to mention the free beer and snack during the week. ????????

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Hi Jarron, thanks for taking the time to write. While we're glad you found our hotel and property to be clean, we are disappointed to hear about your housekeeping experience. Please let us know of any issues during your stay, so we can take immediate action to make your stay a perfect one. We strive to ensure each and every guest has a 100% satisfactory experience with us. Please contact me directly during your next visit and I will personally ensure this. Andrew R

"Nice stay...good breakfast"

4
24/01/2016

Found hotel last minute for new orleans for sister's wedding. Nice property with friendly staff and good breakfast. 10 minutes away from french quarters and 20 minutes away from airport. Had yogurt, eggs, bacon, grits, and sausage.

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Thank you for the great review! We always love to hear when our guests love our hot, complimentary breakfast served daily. Our close proximity to both downtown New Orleans and the airport only add to the value! We hope to see you again very soon. Andrew R

"Good hotel at a good price"

5
20/01/2016

We really enjoyed staying at this hotel. The front desk were very nice and helpful. The breakfast was really good. You go to other hotels and pay a lot more money and they don't serve you breakfast. Our room was very quiet and the bed were comfortable. My husband and I both agree that we will be staying at this hotel again.

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Hi Nekeisha, thank you for taking the time to write! We're thrilled you loved your stay, and that you found your room to be quiet and comfortable. And the hot, complimentary breakfast is my favorite part, too! Thank you again, and we look forward to serving as your host again very soon. Andrew R

"Amazing value 15 minutes from the Garden District"

4
18/01/2016

My second stay here and it is my first choice when I'm in Nola. Not much to look at from the highway, but the inside is spotless, rooms are comfortable & modern and service is super friendly. Value for the money is off the charts. Save yourself $100-$150 a night and stay at the Best Western Bayou Inn vs. staying in the Garden District.

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Hi David, thanks for the kind words! We constantly strive to provide the best value, the nicest, cleanest, most comfortable accommodations, and the warmest, most welcoming environment for all our guests. We're thrilled you agree! We hope to see you again soon. Thank you for your business. Andrew R

"Excellent Hotel for TESLA folks"

5
31/12/2015

This hotel was in a great place on the route from Texas to Florida in New Orleans. Only thing better would be a cajun restaurant nearby. The TESLSA charger was in good shape and the spaces were available.

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Hi Keith, thanks for writing! We're extremely proud to be the only hotel in the New Orleans area that offers TESLA car charging stations as a complimentary amenity for our guests, and we're thrilled you found them useful! Andrew R

"Great Motel & free margarettas"

5
30/12/2015

Near the BAYOUS & and all sorts of Cajun French atmosphere. The staff were anxious to he my wife and myself to check in and be comfortable. New Orleans is 20 minutes away but the cost of the room made the drive a GRIN. There are plenty of great food service places 5 or less minutes away. The room was great and free margaritas.

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Hi Gordon, thanks for your great review! We love hearing that you found our staff to be courteous and that we provided a great check in experience. Also, our complimentary margaritas that we feature on our very popular Margarita Mondays didn't hurt! We offer a complimentary guest appreciation happy hour Mondays-Thursdays, and glad you were able to partake. We hope to see you again soon! Andrew R

"Great Value for money - would stay again!"

4
07/12/2015

A lovely, comfortable hotel a little outside of New Orleans. We stayed here for a family weekend with both of our children and its worth the saving. The staff are very nice, the breakfast is awesome with plenty of choice. The beds are super comfy... the rooms are a nice size and clean. Bathrooms could do with a update, but did their job.. nothing major.

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Hi Claudia, thanks for the great comments! We loved hearing about your wonderful experience with us. Please be sure to visit us again on your next trip to NOLA, we'd love the chance to serve you and your family again! Andrew R

"Nice property offering great service"

4
25/11/2015

Check in was a breeze. All hotel staff encountered were extremely helpful and courteous. This newly remodeled property feels like home. Large free parking lot allows easy access to surrounding shopping centers and other venues. Will gladly stay here again.

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Hi Charles, thank you for the great review! We are indeed very proud of our recent remodel, as we feel it gives everything a brand-new feel, along with our upgraded amenities. Thank you for your business, and we look forward to serving you again soon! Andrew R

"Weekend trip to the French Quarter"

5
19/11/2015

This is a nice hotel for the money and not too far from the French Quarter (only 11 miles). The staff are friendly and the rooms are clean. They offered us a complimentary glass of wine when we arrived which was nice after a long drive.

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Hi Laura! Great to hear about your stay with us, and especially glad our complimentary glass of wine helped you unwind after your travels! We offer a complimentary nightly happy hour for registered guests, and we feature Wine and Cheese Wednesdays. Thank you again for choosing to stay with us! Andrew R

"EXCELLENT STAY FOR PRICE"

5
04/11/2015

EXCELLENT STAY FOR the PRICE. Breakfast in the morning was wonderful, big selection. Service was prompt and helpful, we had a light bulb out they changed it for us. Internet in the room was steady and reliable. TV had a good selection of stations. Delivery service in the area was diverse. We ordered pizza one night and seafood the next night.

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Hi David, thank you for taking the time to write! We loved hearing about your great stay, as we certainly appreciate you sharing your experience. Thank you for your business, and please come back and see us again sooner rather than later! Andrew R

"Best Western Bayou Inn"

5
03/11/2015

So many good things about this hotel. Staff was very welcoming, accommodating. Took excellent care of two seniors, went out of their way to help with luggage, getting ice, providing directions. Really enjoyed the wonderful daily breakfast, the amenities, the positive atmosphere, and friendly willing attentiveness of everyone from front desk to room service. Location was perfect for our needs, easy to get on major highways, and to get to and from New Orleans. Also was pleasant to stay in non-congested area without traffic or noise.

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Hi there, Anna, thanks for the amazing feedback! I have shared your thoughts on your stay with our staff, and it put a smile on all our faces. We are in this business to provide guest experiences exactly as yours, so thank you for the opportunity to serve you! We hope to see you back again very soon. Andrew R

"BOOM, BOOM, BOOM"

3
29/10/2015

The front desk employees were very friendly, and the complimentary breakfast was great. But the unfortunate location is next to a 24 hour self-service gas station and quick mart. Many of the gas station patrons play their music very loud, ...the whole time they are fueling up their vehicle, and are inside paying for their purchase. Sometimes the bass sounds from the vehicles actually vibrate the hotel windows. This happens at all hours of the night. You may finally get to sleep only to be awaken by the quick mart dumpster truck making his rounds. Arrggghhh! Otherwise, good accommodations for the cost.

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Hi There, thanks for providing your feedback. We're sorry to hear of the noise you experienced, but wanted to reassure you that we will always accommodate any room location request to the best of our abilities. We sincerely hope you give us another try, as our staff would love the opportunity to make your next stay as quiet, restful, and pleasant as you expect. Andrew R

"Lovely hotel"

5
27/10/2015

Clean and comfortable hotel , good breakfast variety pool not in good place outside reception but it's ok and clean. Staff nice and friendly . If travelling round on vacation it's a good hotel and base to explore area.

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Hi there, thanks so much for the kind words! We always love hearing about great stays, and yours is no exception. I shared your feedback with our staff, and they loved hearing your review. Thank you again for choosing to spend your vacation in New Orleans with us, and we look forward to seeing you again! Andrew R

"Wonderful stay"

5
22/10/2015

I reserved the room for my daughter for her wedding night. The staff went above and beyond taking care of the happy couple. They left a bottle of champagne in the room along with glasses and also decorated the bed in the shape of a heart with Hershey kisses. They were great!

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Hi Donna! First off, congratulations on your daughter's marriage! We're thrilled you allowed us to take part in such a special event in you and your daughter's life, and the champagne and Hershey's chocolate were just a couple of ways for us to show our appreciation! We hope to see you back here again in the very near future. Congrats again to the bride on her nuptials! Andrew R

"condition"

4
22/10/2015

Room was kept very clean but the lobby floor and stairway didn't get cleaned on a regular basis. Breakfast was good except for the fruit. It was not always good quality.Staff were friendly and tried to be helkpful.

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Hi Daryl, thanks for taking the time to write. We always love hearing about the cleanliness of our rooms, our dedicated housekeeping staff takes great pride in providing a clean, fresh environment for every guest. And while we're disappointed the selection of fruit didn't exceed your expectations, we are proud to offer a wide array of other breakfast options including hot scrambled eggs, hash browns, custom made-to-order waffles, along with an assortment of breakfast cereals and juices. We hope to see you again in the near future, and as always thank you for your business! Andrew R

"Racing with Viper"

5
12/10/2015

excellent staff, accommodations, and breakfast. it was a pleasurable stay and would recommend this BW to fellow travelers. Smile - it takes less muscles than a frown. Enjoy your life each and every day, because it does come with an expiration date....

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Thanks for the great feedback, Gerald! We thoroughly enjoyed hosting your racing team, and can't wait to host you again next year. Good luck on the tracks, and we'll see you next October! Andrew R

"the best stay this month"

4
05/10/2015

the hotel staff was a blessing in disguise they were very helpful in sorting out the massive mix up with cancelled rooms extra rooms at another best western and securing a room for my stay although it had been cancelled by some one else

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Hi Candace, thanks for taking the time to post about your great experience with us. We're thrilled we were able to assist in making your trip to New Orleans a wonderful one after your rough start. That's what we're here for! We hope to see you again in the near future. Thanks again for your business! Andrew R

"Stifling scents"

2
23/09/2015

This room had some sort of HEAVY fragrance that gave me a migraine. It looked like something was attached to the air conditioning unit, but there was no way to access. I expect a fresh, clean smell in a room, not a sickening perfume. People staying in nearby rooms were cooking, which didn't help. I would have left, except that my friend was visiting a nearby relative. In the morning, the yogurt I got off the breakfast bar was weirdly separated and inedible. Bad impression all around.

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Hi Stasia, We're sorry you found the room to be scented too heavily. We are here to serve, so please next time let one of our friendly Front Desk ambassadors know, and we will immediately rectify the situation by offering a new room, prepared to your exact specifications. We hope you give us another chance to serve you again in the near future, so we may provide a better experience for you, which is always our goal. Andrew R

"Amazing"

5
23/09/2015

Was staying in city our reservation was messed up had to stay in westwago 1 nite it's out in the middle of nowhere but the staff was amazing room was very nice and we met and talked with other travelers would definitely stay again if I had a car very expensive to take cabs into city

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Hi there, thank you for the great review! We always love reading feedback like yours, it's what we as hospitality professionals strive for! I've shared your experience with our full staff, and it made their day. Please don't be a stranger, and come back soon! Andrew R

"Very friendly and helpful. "

5
20/09/2015

Stayed for along weekend. First trip to new orleans. About a 20 minute drive into the city. Nice quiet area. Staff very helpful and friendly. Rooms clean and nice. Would definitely recommend. Breakfast had a good selection and was fresh. Pool clean and well maintained.

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Hi Beth, thanks for the wonderful review! We always love hearing about fantastic stays, and yours is no exception. We hope to see you again in the very near future! Andrew R

"Worst place to sleep or get work done"

2
25/08/2015

I stayed here while visiting Tulane because it was cheap. I shouldn't have. It is a ways in to town (and I got lost literally every day). It is in the middle of nowhere, there are no (good) restaurants to pop over to if you get hungry. There is a gas station right next to it where people enjoy playing rap music as loud as they possibly can. Not only do the noise levels prevent anyone from working (and/or sleeping) , but the wifi is crap. The only reason it got "poor" instead of "terrible" is because the ladies working there were so incredibly sweet and helpful. And they give you free booze (probably to try to get you to forget how unhappy you are there).

Andrew R, General Manager at BEST WESTERN Bayou Inn, responded to this review
Hi Bailey, We're very sorry to hear about your experience. We are 10 miles outside of New Orleans, which is a straight shot directly off the Expressway, where we are located. Our staff is available 24 hours a day to assist with directions, which we'll be happy to print out for all guests. As for food options, Gretna, a short 5 minute drive away, offers a plethora of restaurants, both national chains and locally owned restaurants. We offer a full restaurant list at the Front Desk. If the room is noisy, due to the neighboring gas station, we will always be more than happy to change your room to a more satisfactory location, as we offer 2 floors which both extend a long way. We're certainly very happy to hear our staff was friendly and made you feel welcome. We sincerely hope you give us another chance to serve you. Andrew R