Best Western La Place Inn

We were in town from Minnesota for a funeral and Stayed from April 24th -April 29th when I chose to check out instead of spend anymore of my money with this particular hotel. I spend nearly $700 for those days. After my initial 2 days I wanted to be changed over to the “weekly rate”. I went to the lobby Saturday night & again Sunday morning about this because Sunday was my initial checkout day. I made The employee April aware that I would be staying throughout the week and she asked me to tap my card to complete transaction and I did but instead of starting me off with the weekly rate on April 26th she just extended me for an additional day at $132. I asked and was advised to wait for the manager the next day. Same thing happened April 27th another $132 NO MANAGER AVAILABLE TO SPEAK TO. I left my name & number on a notepad with front desk clerk asking for a manager to call me NO ONE EVER CALLED. Again on April 28th another $132 NO MANAGER AVAILABLE TO SPEAK TO before checkout time. I even called the best western customer relations and reservations number NUMEROUS TIMES DAILY and they stated NOTHING could be done to override hotel billing although they tried calling and emailing the hotel management themselves. Finally spoke with the male manager around 3pm in Lobby on April 28th and he refused to backdate and adjust my rate stating he just “wont do it”. I asked to backdate and start my weekly rate off from April 26th for 7 days SINCE I WAS ACTIVELY IN THE LOBBY EVERY MORNING FROM APRIL 26th trying to extend for a week. He said I would have to start from April 29th and pay over $600 upfront now. Ridiculous right? Approximately $400 was spent in the 3 days of charges I was trying to get on a weekly rate. So after stating my case he said he could give me a rate of $90nightly for the additional 3 nights I needed because “he was tired of hearing about it”. Another employee sat in the lobby stating how even they have to pay to stay at the hotel when they need to AS IF I WAS ASKING FOR A FREE STAY INSTEAD OF A CORRECTION OF AN EMPLOYEES MISTAKE WHICH WAS GOING TO COST ME ADDITIONAL $ I SHOULDN'T HAVE TO SPEND. I just spent over $500 the previous month in March staying at this same hotel while in town for 4 days. I felt disrespected and belittled with the way I was spoken to and the situation was handled. I wont be spending my money with this hotel brand again. Checking out on the 29th and spending my money at a different hotel for the remainder of the nights was THE BEST DECISION I COULD HAVE MADE.

The pillows and the bed are very nice.The couch is very nice The room was very clean. The bathroom and Towels was very nice.two tv full size Refrigerator sink with sope to wash dishes room was nice and cold had a nice and quiet rest Excellent Best Western service

Good I love it there it was the best ever I'll go there everyday to swim and more I will see yall son I love best western so much i appreciate everything there even the breakfast I love yall so much I'll come back soon soon love yall gays so much appreciate it

The hotel was in a well-lighted and safe area. The staff was very friendly and helpful. The breakfast had a good variety and was fresh and the dining area was clean. The rooms were clean and had everything we needed to make our stay comfortable. This is the second time we have stayed here and would stay here again.

The rooms were clean and smelled good. I had noisey neighbors and couldn't sleep so they let me change rooms. I sleep days and drive a truck all night so needed sleep. I will be staying there on all my St. Rose trips. The employees were very polite and awesome

Great place to stay. Room was large with sofa and full kitchen. Full size refrigerator was nice to have . Also included bar with stools to eat at in room. Room clean, nice and comfortable. Lobby clean, exterior, clean. Breakfast had many choices and all tasted good. Definitely recommend for overnight stay

Nicely renovated king suite! Very clean and breakfast was good. 10/10 would recommend for affordable weekend getaway with a family of 4. Great location right off the interstate. Fast food in walking distance. Starbucks, McDonald's, Wendy's, Subway, and Waffle House.

I stayed here a few years ago before the renovations and it looks so much better and more welcoming then when I first stayed here. The room was gorgeous and looked more like a studio apartment than a hotel room. The bed was extremely comfortable and I slept so good in it. We missed breakfast but when I went into the lobby to check out it smelled good. Would definitely stay here again.

The staff is super helpful and friendly! Room is clean, comfortable and the price is right! Plenty of Parking. And quiet even though you're close to the interstate! Close to the refineries! Plenty of great places to eat or cook in your room with a kitchenette and full size refrigerator!

The reception staff was excellent in the evening and in the morning even the maintenance man had a great attitude. I'll be back I was skeptical because I never stayed there but I was pleasantly surprised by the professional and warm welcome, Thanks

Booked this place for superbowl weekend for 2 nights. Discovered cockroaches in the bathroom the first night which led to poor sleep and we did not feel comfortable staying there. Went to front desk before 8am the next day asking for a refund for second night and was told I would have to "talk to management," who of course was not there that day. Called multiple times over the the next two days to speak with the manager, Raven Lewis, who initially told me to give her "20 minutes" to call back. She said she needed to speak with upper management to issue a refund. She never called me back nor returned my multiple calls before I had to call from a different line to get her on the phone. She clearly was not interested in helping. There was an INSANE surcharge for this dump of a "hotel" (really a motel) due to superbowl weekend (that ps was still over 30 min from the superdome) but I had no expectations of luxury. A cockroach infestation, however, is not acceptable. Even worse is management's lack of care and response.

The gentleman who worked there was excellent. He went out of his way to ensure everything was perfect, aside from a few rude guests who were loud, talking, and whistling at night. The stay was enjoyable. The breakfast the first morning was scrambled eggs, sausage, biscuits, and gravy. They were all done very well and cooked perfectly. This old hell had the regular waffles, bagel, yogurt, and a treat, chocolate milk.

The room was great, went in and told them what I needed and the manager went herself and looked at the room. I went with a broken ankle and needed a room to accommodate 4 people that was also handicapped. Both women were very friendly and helpful. If we go back we will definitely stay there again.

Friendly helpful staff , especially the night supervisor. She went out of her way to fine a room on the second floor. And a quiet one so we could get some sleep after traveling all day. Clean room , comfortable bed and a kitchenette! Just outside of New Orlean - good place to stay.

Room was very clean ..bed was extremely comfortable and hotel was very quiet .I enjoyed the stay . The location is convenient to the interstate which makes access phenomenal. Quick bites are within walking distance which is also a plus . I will be staying here again soon !

It was assume. Quiet, clean,very friendly staff. Relaxing comfortable . The rooms are big very roomie. Nice pool area. The beds are comfortable. Love the cooking area. Big refrigerator. The Continental breakfast was very good. Eating area was very clean.

Everything was perfect as usual every time I stay with Best Western .Precisely the reason I keep returning… Also I feel extremely safe never any problems. Pool is always clean which says a lot most aren't. All together just a great place to stay. It's a family place.

The Staff at this Bestwestern in La Place, LA. are great. Very helpful & polite. Willing they go out there way to make you feel relaxed & enjoying your stay. Close to the Interstate ( I-10 & I-55 ) to travel around the surrounding area. The restaurants around La Place are really good & of course the food is Excellent.

For every visit to Best Western, in LaPlace, La, the hospitality was alway a delight. All personnel were very helpful and professional. Because of such warmth and happy accommodations received, I never go beyond Best Western. It's the hotel of my choice and recommend to everybody that needs a good night rest and a peaceful stay. I do have a question though, why was there the change from being pet friendly hotel?

I can not say enough great things about my experience here. There was an issue with my booking (at no fault of the staff, I used airmiles) and the two ladies that assisted me were so patient, kind and professional. The issue took over 45min of their time to resolve and they did not seem to be put out for even one second. They even offered juice and coffee for me and my boys. One lady was Raven and sadly I did not get the other ladies name. They ensured that my boys were able to swim in the pool despite it being closer earlier and they even followed up. The room was fantasic! Very updated and clean. I would give this place 10 stars if I had the option.

The room was super roomy and nice! We were not disturbed during our stay, and every appliance in our room worked to the fullest extent! Also, the staff is super pleasant and made an emotional connection from the moment we checked in! The breakfast was very fresh and hot!

The stay was amazing. The staff was super nice and so friendly and down to earth. The rooms were so clean and the stay was so comfortable. Everything about this place and the stay is a must for anyone. I highly recommend The Best Western Laplace.

Very friendly down to earth yet professional all together amazing . Room were excellent very clean comfortable, as well had personal hygiene items which in most cases some have but I hate to say it's cheap at other places I've been . Your hotel is clean well organized… Friendly faces kind and understanding….

Great clean big rooms with complementary breakfast. Couldn't ask for more!! Beds were comfortable and rooms newly decorated. Easy to get in and out of rooms and right off interstate for easy access to New Orleans or Baton Rouge. My Buisness will continue to book/stay here

I'm totally booking my rooms for the superbowl here! The room was designed like an efficiency apartment I could definitely stay there long term if I have to. The bed & couch was so comfortable and spotless, The staff was extremely courteous Day & Night shift!!

The entire stay was excellent. The staff was friendly and professional. The room and the hotel itself was very clean. Will stay again.

This is probably one of the nicest best westerns I've stayed in. The outside looked alittle sketchy just cause of a shutdown restaurant up front, but from the check in to the awesome updated rooms with mini kitchen setups this place is great! Super clean and put together I'd stay here everytime

The front desk employee is always customer friendly. The rooms always have clean and fresh bed clothes. Only one thing check-out time should be at 12:00PM instead of 11:00AM. Other than that Best Western Laplace Inn is a good hotel to spend your stay at.

We had a very nice 3 night stay. We were greed by a very sweet and professional woman named Adrien sorry if I spelled that wrong. We originally only booked for one night only would also like to brag on Ernest he was pretty awesome as well very polite and both were very informative on places to eat and things to do. The rooms were immaculate was very peaceful no noise at all. We were there for a graduation party in Kenner but didn't want to stay around all the hustle and bustle it is only a very short drive across the bridge overlooking miles of swampland which makes for a great drive. Will be staying here our next visit. Thank you Best Western staff happy to say we have made new friends.

Manager, Andrien, hook us up with very nice room. Very clean, pretty good breakfast as well. This was I second visit in the last 8 months. She got our room ready for us ahead of time per a special request as traveled a pretty good way and hoped to be in earlier than tentative check-in time.

The room was very clean and very comfortable ............ The property was very well kept... Also the gentleman who checked me in was amazing....... He was very accommodating with my early check-in and made me feel very welcome to be there.

We were treated like celebrities. The personnel were friendly and very helpful. They assisted with our luggage , and answered questions about the area. The room was clean and comfortable. As 3 senior ladies traveling to a funeral in St James, we felt very safe staying at this location . By the way, the free breakfast that included everything from grits to eggs and sausages , was delicious!

This hotel was very clean and comfortable and the staff were extremely helpful courteous and polite. The bed was comfortable, and the breakfast was pretty good. Loved the dark roast coffee too. I would definitely stay here again on my travels from Florida to Austin.

The workers was really nice and helpful Breakfast was great and hot. I was able to check in after 9pm and I checked out at 8am other than that everything was right on time. The TV had limited amount of channels it would have been good to see some movie channels

From the time I walked in the building there was just a very comforting atmosphere. The staff was amazing makes you want to be there. Food was great a well. Beautiful building and room decor. The room was wonderful as well. We are so glad we picked this place, I promise will be back here again.

The staff is very friendly and helpful. The rooms are nice and clean. The continental breakfast is very good and plenty of food and a variety of food to choose from. Good location close to I-10, I-55 and US-61. It is near the Swamp Tour and a great restaurant Frenier Landing.

The room was comfortable and extremely clean. My Yorker had enough space to roam a bit. I stayed over the weekend and Sunday morning breakfast was excellent! The staff was welcoming and helpful. The location has easy access to many major highways.

My overall stay was very comfortable the room was very clean and tidy and the breakfast area was very nice and clean the food was good and the staff was very courteous and helpful. It's also conveniently located.

The entire staff is very friendly and helpful. The rooms are clean and spacious. Everything is new because the hotel was totally renovated. The continental breakfast is great. The selection is very good. The best continental breakfast that I ever had. Easy access to 3 major roadways.

The check in was good nice people, the room was clean and bed was awesome best sleep I had in a long time. The laundry room was good too clean washers. This hotel is excellent and the staff is great

The whole staff is friendly and helpful. The ladies and gentlemen at the front desk, the lady fixing the breakfast, the ladies cleaning the room and the maintenance man are all super nice and polite. The room is clean and nice. The continental breakfast is great including eggs and meat every day.

Fortunately our trip was for a funeral, Ms. Avrienne made it all better with her understanding & great customer service tha hotel is beautiful & very very clean loved it & loved our stay for tha weekend we are definitely coming back very soon

Adrienne was awesome setting my reservation and greeting me at check in. Made sure to advise about breakfast and work out room. Ernest was juggling front desk and breakfast day 3 like a pro! Your staff are all delightful.

The reception staff was great, the room was beautiful with a wonderful kitchenette. I will recommend to all ! Very enjoyable stay. I was in town for work, so early start,breakfast was awesome,crispy bacon and fresh eggs and Waffles!Yummy will definitely be back,

Room, actually a small suite. It was clean and delightfully decorated. Full frig, microwave, coffee maker, kitchen sink and a 2 burner stove. Plenty of cupboards (no utensils). Which I understand because I am sure they would go missing. Good size pool. Nice restaurant in the area over looking a lake.

I just want to let people know that this one is beautiful and super nice I mean super nice is nice it is one of the best ones in the area believe me. this is Doctor GP With OSSALLC.COM IF you check it our yourself you'll see

Everything was nice the room were excellent the bed was comfortable clean rooms would recommend to everyone Friendly front desk breakfast is great if you are looking for a quick overnight or a few days stay it's a great place

Clean, safe, excellent front desk service, breakfast was sufficient... checked all the boxes. The king room was immaculate and such a cool layout. Front desk even gave me some tips on cooking like a real Louisianan. We have found out spot to stay for future visits.

The Best Western website let me book at this location. However, two weeks prior to my stay, the hotel canceled my stay saying they were closed due to Hurricane Ida (which according to google was Sept. 2021). So why was I allowed to book at this location when they are obviously closed due to storm damage from a year ago?!? This has left me in a bind for sure. Best Western customer service was not helpful in getting me a similar reservation at the rate that I was quoted for this location. Please do not book here unless you call and confirm that they have reopened (and not Best Western national number because they thought this location was open- call the hotel local number)!!!

great hotel, the gm is very kind and always helpful, the rooms are clean breakfast is hot. there are several places to stay in the area however none are as friendly. I would recommend this location to anyone traveling on business or a quick getaway

Husband fell ill while traveling by vehicle to this hotel 2 hrs from check in we chose to turn around and go back home after explaining our situation they charged us with no flexibility for future stay

It was a fantastic day I always loved this location I'm very comfortable here never have no complaints thank you Ryan in all of the above staff they always provide me with the fastest service the kind of service makes me feel at home they work with you if you're in a predicament you're very very professional and I wouldn't ask for a better stay from anywhere else to

The staff was pleasant. Hotel is very clean. I will recommend friends to stay! Ms Rhonda is very sweet. Chelsi is very nice. The rooms are spacious and clean. My stay was very pleasant and enjoyable much needed

When I needed a room last minute, the clerk at the front desk was very help and there was a room available, at a very reasonable rate. During the night I called the front desk and the clerk was very helpful. But more importantly, the ladies at the front desk were professional, soft spoken and kind.

Nice, clean room. They allowed our 2 small dogs in the room for an additional fee. The room was handicapped accessible and even had an additional bathroom with a regular shower and toilet in addition to the handicap bathroom. Nice continental breakfast. The lady who managed the breakfast offered us fresh cookies and bottled water to go.

We spent one night to visit the plantations. The hotel is well kept, the room was clean and the breakfast is great. The hotel is around 30 min from the NEW Orleans airport and it is a good location to visit the plantations, but there are not very many dinner options around.

This hotel is located far enough away from New Orleans that you can avoid all the New Orleans traffic headaches but still close enough that you can conveniently get into or through the city when the traffic rush is over. Plenty free parking. Well maintained pool. Clean rooms. Good service.

Stay was phenomenal .I will definitely be back real soon and I will request room 204 I fell in love with it .I must say the over all experience was breathtaking from the customer service ,the breakfast ,the housekeeping and the room.I give it 5 stars.

Nothing great, nothing bad at the Laplace BW. Room was clean with comfortable beds. Staff gets 5 stars for being very helpful and friendly. Breakfast fare was your standard pre-cooked hot items along with cereal, pastries etc... excellent on the coffee. Would stay here again

Clean room with very comfortable beds. Maid service was excellent. Continental breakfast was fair, not many choices. It serve my purpose during this business trip. Plenty of day laborers staying here.

Their picture is false advertising (it was probably taken at the very least 10 years ago). This Motel is run down, and shabby. There are no "palm trees" in the front of it. Just an abandoned overgrown empty lot. The paint is peeling off the hotel. There were clothes hanging off of the guardrails and trash in the parking lot. Also on top of all that, when you confront them about the condition of their facility and ask for a refund they will deny your request and keep your money. Even though they swindled you out of your money by showing themselves online to be something that they are not.

I'm a truck driver so I have stayed at a lot of hotels but no one compares to nest western, everyone is so friendly and my stay is always enjoyable. I would definitely stay at best western again as well as highly reccomend it to a friend

We brought 65 Sr Adults into the area and the Best Western was MORE THAN AMAZING! Fabulous rooms, A+++++ service, great breakfast...the manager was the over the top wonderful. Ryan is his name...make sure u meet him...what a great man. We LOVED it.

Great location close to New Orleans. Easy to find! Very comfortable beds, good breakfast and very friendly staff. Such a quiet spot after a long day on the road! Conveniently located for a trip to The Whitney Plantation the next morning.

Staff is So pleasant on every visit very clean rooms with delicious breakfast what else could you ask for. I've been coming here for about 2 years now and I absolutely love coming here I would recommend this Best Western,Trust

I will not stay there because their workers have a very nasty attitude. I called to set up my reservation and the person I spoke to was not polite at all. After a night's sleep, I decided to cancel because I didn't deserve that.

My goodness, the staff was AMAZING, EXCELLENT, GREAT AND OUTSTANDING! The staff took very good care of me and my family during our stay! It made my trip again very memorable one. I would like to thank Best Western of Laplace. La for having the ABSOLUTE BEST Staff ever! I also would like to acknowledge RAVEN at the front desk for her efficiency as well as quickness during check-in and check-out. I love the courtesy, pleasantness, friendly and beautiful smile that was given during my stay. I would like to thank BERNARD at the front desk for accommodating me with extending my time for a late check-out which provided additionally rest before getting back on the road to travel. Finally, I give a great thanks to PAULETTEE in House Keeping and Breakfast Area. Paulette made sure during our stay me and my family had everything we needed for Breakfast and in our room. She was such a pleasant person with a beautiful smile that brightens up our morning when we saw her. The room was extremely clean also when we walked in our room it smell so good in there like fresh flowers. Thanks again Best Western!

We booked this room for a one night stay while traveling. The first room we were given had the door standing open and we didn't feel safe. The second room we were given was appalling. The hair dryer was covered in mud, the trash wasn't emptied, and when we pulled down the bed sheets there was a small bug and a very nasty hair in the middle of the sheets. It was very obvious the bed sheets had not been changed. This wasn't somewhere we could comfortably sleep and had to find somewhere else to go. The hotel has the potential to be decent, but needs appropriate cleaning. The only reason I'm rating it a 2 is because the hotel management did refund our money and the clerk in the office was very kind about the whole situation, which was totally beyond her control.

My son and I stayed here on a last minute decision and I was very pleased. The room was clean, the price was reasonable, and I felt like we and our vehicle were secure. It was very close to our destination so when we had plans to return there the following week, we went right back.

The hotel is easily accessed from I-10 and is close to great restaurants. The staff is friendly, helpful and always smiling. Willette, Raven & Daniel are always going above and beyond for all hotel guests no matter the request. The rooms are always clean and ready for you! The beds are comfortable and the parking lot is bright and well lit. If you are close to LaPlace and want a great room for a great price- don't pass up this Best Western!! Call and talk to Willette, Raven or Daniel!!!

Smokey and stinky. If you are a smoker or person who doesn't mind the musty smell of cigarettes, this place may be for you. We were very disappointed considering the marketing/advertising of this facility. Poor front desk service also. We decided to leave.

Arrived late that night and check in was quick and easy. Room was cold and clean when we arrived. It was very nice for the price. Women at the front desk were friendly and helpful. We would definitely stay there again.

Everyone there is so friendly and super nice.. Daniel Thomas raven and Ryan at the front desm are extremely nice.. and breakfast was hot and ready daily!' I will deff go back to this location!! Recomend it

Friendly and very pleasant staff. Breakfast was a great experience thanks to Paulette-lots of varieties to choose from. Will definitely stay there again if my family in in that area. .Staff go beyond to make you feel at home

No problems. Everything went as expected thanks for a great stay :) FYI this is a great location if visiting Cajun Pride Swamp Tours. Also 30 min from Oak Alley Plantation in one direction and 30 min the other way to New Orleans.

From the beginning to the end of our stay, it was a wonderful experience. The man at the front desk was very kind and professional. He went out of his way to make us feel valued. There was a bit of cleaning that was overlooked, but he made sure that the problem was solved. We would return to this location.

Very nice clean room. Everyone was friendly and very professional. Will definitely stay in this hotel again and recommend it to everyone. My favorite part was the comfortable beds and different choices to have for breakfast.

I stayed here for 2 months, except for a few weekends, for work. The staff is great. Always nice, friendly, and helpful no matter what time of day or night. The housekeeping staff do a great job keeping it clean and stocked. And the inclusive breakfast is one of the best I've experienced.

We stayed for two nights over French Quarter Festival weekend as hotels in town were just too expensive. Took around 25 minutes to drive in to the French Quarter from the hotel. This is a newer hotel in a good location close to the freeway (but not too close to be disturbed by traffic) and a short drive to local eateries. El Paso Mexican restaurant does great food! Front desk staff were great, really friendly and helpful and cookies and coffee in the lobby were a nice touch. Our room was excellent, very spacious and clean and the beds were so comfortable and large. Nice toiletries but unfortunately these didn't get replaced on the second day so we had to go and ask for more. Wifi worked well. Pool area was clean and inviting with chairs and recliners. Only complaint is that outside our top floor room there was a small patio area with a table and chairs which encouraged a rather noisy group to sit outside our room drinking and talking until late in the evening until we asked them to keep the noise down. After they had gone the room was quiet. First morning breakfast was excellent with a really great choice of hot and cold food, really couldn't complain about a thing. Unfortunately the second morning wasn't so good. Arrived for breakfast at 9.15am (breakfast is apparently served until 10am) to find pancake machine turned off, bacon had run out and the cartons of milk in the fridge were out of date (fortunately our daughter smelled the milk before using it otherwise we wouldn't have even thought to need to check the date!). Overall we had a mostly excellent stay and I would recommend this hotels to others looking for an inexpensive alternative to paying the high prices in town.

Don't stay here. Small rooms with odor. Bathroom small and sink not in bathroom. Beds hard. You can only assess rooms from outside. No elevator. Had to walk up 2 flights of stairs in rain with 2 kids and my baggage.

Some staff was nice, room was exceptional. Sink splashed water out trying to use it. Didn't have some stuff like toilet paper. We had to go get it ourselves after having peovlems checking in. Overall it was ok and worked.

Great front desk staff. Very friendly and made you feel welcome. Updated our room to a suite, which was clean and cozy with 2 tv sets! A great seafood restaurant was recommended that was close by and breakfast was delicious. We would stay again.

We chose this Best Western because we couldn't get a hotel room in New Orleans on a busy weekend. It worked out perfectly, twenty minutes outside of the city with easy access to the interstate. The room was spacious, clean, and comfortable. The hot breakfast had plenty of choices in a clean breakfast room, and remarkably the full hotel was blissfully quiet for a good night's sleep.

The staff are pleasant, the breakfast was good, and my stay was awesome! I would certainly stay here again. I had the suite and I really enjoyed my room. Great food nearby. Enjoyed my stay. Thank you.

Hotel rooms were average. Did have a complaint about room amenities not working which was addressed the very next day (Same day of complaint). Erica was a great receptionist who was also the person who addressed all our needs. Even went way off and beyond and provided breakfast, even served it to the table.

Love my stay here. Thanks best western. I will be staying here more often. Cheap prices too depending on where your staying. Awesome staff. Clean rooms. Great breakfast. Parking is good also. And the pool when its summer time.

It was a very pleasant experience for my companion in myself. The hotel room was very clean and nice. The hotel overall was very nice. The only thing that I really didn't care for was the continental breakfast because they don't have any pork alternative

We spent three nights there for a graduation. The room was clean and everyone was very friendly. There breakfast in the morning was pretty good. It was both a hot breakfast with your classic continental items. Definitely will stay again if in the area.

Best Western LaPlace Inn was a Great Hotel ... we stayed here for 3 days ..traveling from Atlanta Georgia and... Everyone was very nice and they made me feel comfortable .. MONICA WAS AWESOME ! She assisted my family and I with whatever we needed for breakfast with no problem ! Best service Ever ! ERICA on the Front Desk was really sweet she said good morning every time we walked in for breakfast with such a positive and friendly Attitude ! If they both were allowed to take tips I definitely would of gave them one ! Overall all staff was Great ! I will be coming back in feb to visit and I will be staying in the same hotel :)

Pretty okay choice of breakfast and I enjoyed having Monica as a host for breakfast, she made sure we were good every moment she could! And also at front desk Erica. She was really helpful to me and my friends because we didn't know to much of where we were at and she helped us out a lot! Overall we had a great time at this hotel! Greats service!

This is really nice place to stay. We are glad that we read reviews at hotels.com and decided to stay here. Really nice employees. In the morning Erica served good breakfast and she made sure everyone is full before they head to road or plan their day. For the price, location, and service i highly recommend this place.

Positively speaking, the hotel is close to the interstate. If truck stops are important in your travels, there are two within walking distance. Erica at the front desk was terrifically helpful upon my arrival. I arrived early and her assistance to get me into a room was above and beyond. Other front desk staff were great, as well. That's about it on the high side. On the down side, a few events were disappointing. On the second of my four day stay, housekeeping did not clean my room until 6PM. I had to call the front desk and request the service. I noticed a tissue box cover but no tissues, so when the housekeeper arrived, I requested a box. I was told they didn't have any tissues. It got nuttier... The very next day, housekeeping did not show at all. I didn't get back to the hotel until 7:30pm and the response I got when I called the front desk was essentially, "Oh well....". Finally, when I asked to use the business center to print out a boarding pass, I was told their printer never works. I was instructed to go to the Marriott next door, tell them I'm from the BW and use their Business Center. Crazy.

Half a block from the interstate, and near wildlife and metropolitan areas, this is a budget-friendly stay with beautiful rooms, wonderful staff - front desk, cleaning, breakfast - and way-better-than-average breakfast. Such a surprising gem, but shhhhh, don't tell anyone, as I don't want it to be booked up the next time I need a room in that area!

This BW was satisfactory for the night stayed. The room we had was poorly lit and it was right opposite the ice and soda machines. That was a bit noisy. For the price - it was satisfactory. The staff was friendly and very polite.

We spent two nights here, using it as a base to see several plantations along the river. The place was very clean, and the included breakfast was surprisingly complete, with bacon, sausage and eggs. I found my bed a little wallowy but my wife was fine with hers. Our room had a refrigerator and a microwave - nice amenities! The room's washbasin and counter-top were at one end of the room, just outside the bathroom. Some people may prefer that arrangement, but I prefer a self-contained bathroom. It's just a matter of preference. Our one suggestion is that well-lit, ground-level signage be added at the highway entrance; we found it difficult to know where to turn in when arriving at night.

My husband and I stayed here for a 3 day business trip. We've always enjoyed our stays at Best Western hotels all over the country but this is by far one of our favorites! The rooms were super clean & beds were so comfortable! What a great way to relax after a long day of work! The staff personnel was exceptional. They always made sure to greet us and made us feel welcome and at home. Breakfast was the bomb! Monica was super friendly and had the best personality ever! She made sure that no one left hungry, constantly restocking items, never letting them run low. We were very pleased with the variety of foods & drinks. Choices ranged from eggs, omelettes, bacon, sausage, biscuits, taquitos, French toast, pancakes, bagels,& more! Drinks consisted of milk( including chocolate milk) and a variety of juices. Enough said! If you're in the area, we highly recommend Best Western. I know we'll be back! Connie & Bryan Lambert

The room was clean and the staff was pleasant. My roommate noticed a smoke smell in the room and perhaps whatever was used to cover it up. I didn't notice a smoke smell, but had watery eyes and sneezing to suggest there had been smoking in the room. I had requested a non-smoking room.

I like best western this place was wonderful . Location was a bit tricky because its behind an abandon building. But check in fantastic, beds very comfortable. room clean, pool area awesome right next to a truck stop soeasy to get beer and not drink or drive. Monica in the moring for breakest was fablous so welcoming and attentive. Cassandra for check out was wonderful and friendly as well. Would definitely recommend staying here.

Let's be honest here, this place is a motel located at a truck stop. When I booked I asked for a quiet room on an upper floor, I was given room 119 which is located on the ground floor and directly opposite the ice machine. As soon as I walked into the room I could smell damp and everything in there was damp and sticky. I think this may have been something to do with the AC, so I had this turned off for the duration of my stay and had the ceiling fan on instead, this made things slightly better. Also housekeeping had a trash can on wheels that they were wheeling about at 7am, The ice machine was crashing out ice at 04:50 and all of the construction/utility workers who were staying there (and there were a lot) were moving out very early in the morning. If you decide to stay here make sure you get a very very early night and have ear plugs

We stayed in a non-smoking suite with one king bed. Plenty of room, good size flat screen TV and very modern bath area. Our room was on the back, just feet from ice, vending and washer/dryer. Housekeeping cleaned the room promptly every time we wanted them to and were quite friendly. Fresh hot breakfast every morning from 5-10, which was great since we had to be at our job by 6. Breakfast was always outstanding, staff was attentive and genuinely interested in every guest. Overall an outstanding experience!

Need to hire better employees that do not trade reserved rooms for drugs and try putting customers in a standard room. Employees are profiting off the rooms at the hotel and the owners need to handle the situation. I planned on coming next month but not sure if we will stay here again

Needed a place close to an attraction we were to go to in the morning. It was very close to the attraction and we couldn't have been happier with the room, pool and the awesome breakfast. It's not the complimentary type you get in a lot of places...this has the works! If we're ever in the area again, this is the place we will stay. Shout out to Ms. Monica who makes sure the breakfast is the best it can be!

We recently stayed and it was a good deal and really clean room. Clean bathroom. They had good choice for breakfast and everything worked. Comfortable beds and great customer service. Would stay here again.

I stay at a Hampton Inn a few times every month and this property is a perfect example of why. Great bedding, fast Internet, good breakfast, and great staff. Staff told me that renovations would be happening in a year or so, but I don't think the place needs it. My only complaint is the noise from the doors closing, a common problem with a Hampton Inn.

I love the location, the breakfast is good and the items are changed up everyday. The rooms are extremely nice unlike what I would usually expect, with fishbowl type sinks, very comfortable chairs to lounge in and with a price that I could afford with no problem even if traveling outside of work.

Nice rooms that are clean and really big. Check in was good. Breakfast was good. Good selections.Bathroom could be touched up around the tub, nothing really major. Would stay here again!!! Plenty of restaurants close by.

All worked great and close to sites and drive in to New Orleans ( 25-30 min drive ). Breakfeast room a bit small / can be crowded - breaks selection wide and family friendly. Pool clean and fun for kids

Stayed one night here. The hotel was clean and convenient. There are a lot of restaurants close by. We stayed here on our way to touring plantation homes. Not a lot of traffic and close to I 10. The staff are wonderful! The breakfast was good. Pancakes, omlets, sausage, cereals, donuts, etc. The breakfast area was cleaned and well maintained by Monica. She kept busy keeping everything clean and stocked. She was very friendly and helpful. She showed us how to work the pancake maker, which was really neat and made awesome pancakes! Thank you Monica!

Nice place, safe,clean,close to highways,restaurants,staff is very professional and accommodating ,Crystal rocks! And Monika is lovely,overall AMAZING experience, recommend it and will use them again.

A bad night in the middle of nowhere! The place was poor. Some people yelled all the night on the porch in front of my room! The room was old and the air conditioner was too strong! No comment on the breakfast...to forget!

Staff was very nice, however the two biggest issues I had, they didnt clean the room the entire stay (3nights), and the air conditioner made a grinding sound. I spoke with the front desk and was told that they would fix it but they only turned up the air, and the sound continued, by the 2nd night we were used to it. (Room 210) The hotel was booked the weekend we were there and bc they didn't take the dirty towels and wash rags they apparently ended up with a shortage, 2 towels and rags for 3 of us.

Everyone was so polite! Our room was really nice and comfy! We walked into a really clean. We really enjoyed having different choices at breakfast! Kids loved the breakfast!!! The location of the hotel was nice. Right down from a swamp tour and a short drive from rally good food either way you leave the hotel!

My husband and I were welcomed with a sweet smile as we entered the lobby. The rooms were clean and beds comfortable. The breakfast was very good and what we expected. from a nice motel. We enjoyed our stay and plan to stay there again when passing by.

The rooms are nice and big with a fridge and a freezer. The overall apperance of the hotel is clean, outside and inside. The best part is the FREE hot continental breakfast. The Breakfast Manager is Monica and she does a helluva job keeping the breakfast area clean and keeping the food fully stocked. She changes the menu everyday to keep it fresh and theres always enough for a second or third trip to the hot pan. Make sure your there before 10am because, continental is closed by 10am

Everyone is nice and they always have your room ready. The breakfast area is very clean a well stocked Monica does a great job.The rooms are clean and plenty of parking.The pool is always clean and they have a place to grill.

Monica the breakfast host was so nice, she had everything stocked and so clean! Everyone was not, the women who worked at the front desk too. Everyone had a smile on their face and was more than happy to answer questions. There is a Wendy's, McDonalds and gas stations all within distances. Great for the price and an easy drive to NOLA. Just get on I-10!

This hotel has slipped in all areas. The reservations were a joke bc when we arrived the reservations were totally disregarded. The room was not serviced when asked to be. There was dog poop right outside our door for the entire stay. I'm allergic to smoke and we were told that smoking room was all they had after I reserved and was told there was a non smoking room available.

I love the hotel because it's great location staff is outstanding and housekeeping does awesome job getting the rooms ready. I check in early my room is always ready for me. This really a clean hotel and very quiet

Just wonderful for the time we were there. The BW LaPlace Inn team were courteous, very polite and just great. The rooms were great. The Germantown Boys track group had a great stay and were pleased. Thank you!

Very friendly staff. We only stayed one night, got there at 10pm and was up and out by 8am. So the room was fine for what we needed it for. Clean, very comfortable bedding/beds. Room was booked by our travel agent and we had troubles finding two rooms since it was so close to Mardi Gras. A little hard to find off the street, signage isn't very big, but that's not a big deal.

I would never go back to this hotel. The smell was bad and the floor was wet it smell like cigarettes in mole in the room. The staff said she would sent someone to clean the room. But went I came back it was still smelling bad. I went to sleep and checking that morning

I always feel like Best Western is a home away from home thanks to your staff! The best place to stay when visiting Laplace, Louisiana. My family loves this hotel! It is Outstanding with great qualities and family friendly!

I would recommend this hotel to family and friends! Excellent staff, great food always helping the customers. Very clean rooms the bed need to be just a little bit more comfortable. Overall the staff always make sure you have a pleasant stay.

Great value at this hotel would recommend this property any time for the whole family. 3 of us stayed here in 2 rooms and were really surprised at just what a great hotel this was. We were here for a radio controlled boat race and did receive a great group rate.

the hotel staff at check in and check out were very nice...the room was not quite as pictured on website, but all in all the room was great for the time spent and money spent. The breakfast items were fresh and hot.

Stayed here a few weeks ago, and the staff was great from check-in to check out. The hotel is extremely conveniently located right off i10 and very easy to find. The front desk staff is absolutely fantastic and helpful! The room was very nice for the price paid for the room. Definitely look forward to staying here again!

This is a nice best western but they need to step up their insect control, the bed was comfortable and room was very nice and clean but they have a ant problem as I walked in and found my bathroom counter covered with black ants and they were not just on the counter they were in my towels as well. Lets hope they call someone to take care of this problem.

Easy to find, right off of I 10, they allowed us to check in early which was great as we needed to freshen up before attending a funeral. The breakfast was a big disappointment but I think it was an unusual circumstance that created that

This hotel was very nice & clean. Great pool and outdoor area! The staff was just amazing and so friendly. This will be the place I will be staying any time I am out that way! Will definitely be back!!!

We enjoyed our weekend stay! Close to restaurants and a Walmart. Room was very nice and clean! The beds were really comfortable! The staff were very friendly and helpful! Anything we needed they were there to help with a smile! They also have a nice little gym so you don't miss a workout!! We will definitely be back!

While the price was good, there were 2 major issues with the advertised amenities. First, the advertised free Wi-Fi wasn't working. I was also given the Wi-Fi password at check in but not told that the Wi-Fi wasn't working. Also, there was no TV reception & no guide in the room. When I asked at the front desk, I was told that housekeeping had a guide for the TV but nobody was here. I was only told this information when I complained. I pre-paid so I couldn't go elsewhere, and I was unable to switch rooms due to allergies. Hopefully, the hotel management will address these issues in the immediate future as they can make or break a guest's experience.

Its been great, the staff is very friendly and understanding if you have a problem. The first week we stayed we had a room with two doubles and it was very roomy. The second time we had a suite, which had a king size bed and a couch that pulls out to a double two tvs one for couch area and one for bed area. Both rooms offered a desk, mini fridge, microwave, and coffee pot. The hotel itself has a pool that we have enjoyed. The hotel is also close to restaurants and a movie theater down the road and also a Walmart. The hotel also has a coin washer and dryer if your here for an extended period. Really enjoyed our stay. Forgot to mention they also offer breakfast till 10am it has also been good.

We have stayed here more than once and love it ! We just spent four nights here as we were visiting The French Quarter and don't like staying in the City. The twenty minute drive gives us time to unwind from the hustle of New Orleans. This motel is clean the staff are all very helpful and super friendly. We had the same room we had three years ago and couldn't believe it looked the same, spotless ! This is an extremely well kept/maintained motel inside and out. Its one of the nicest cleanest pet friendly motels we have ever stayed at ! We parked outside of our room every night without a problem. Free parking too, parking in the City is so expensive. We will stay here every time we visit NOLA ! Also a great Oyster Bar just five minutes from the motel right on the lake with great views great food. Frenier Landing Restaurant, you don't want to miss it. Dave & Esther Johnson Simpson, Illinois

Great hotel, convenient location. Friendly staff that made me feel welcome. Easy and fast checkin. The breakfast had a great variety. The lady working in the breakfast area was very attentive as well.

A excellent hotel for business or pleasure, just an excellent location, know I will be comfortable at this location. There staff, breakfast, front desk staff, along with other guest, is just a great place to relax.

this place is great ! The staff is great ! Room was beautiful ! Very clean and up to date. The pool was nice and clean and even had towels at the pool. Very nice and not that far away from the center of New Orleans.

Avoid if you have a family. We unfortunately stay here 2 days ago and had a horrible experience. We got put in a single when we booked a double. The mattress might as well been a box spring with a sheet over it. Super small bathroom with the shower head at 5'. To top it all off, we had someone come in the room at 8am. I went to the front desk to complain about housekeeping coming at 8am & the district manager informed me that that was impossible because housekeeping wasn't there. When asked who all had a master key, she said she wasn't sure. Needless to say we packed up and went to the Holiday Inn.

my wife and I arrived for our anniversary, our room was upgraded to a Jacuzzi room and we were given a complimentary gift for our anniversary. The staff were very pleasant our stay was excellent and our night was memorable. thanks best western staff

My family and I stayed April 22nd-24th in room 202. We checked in at 2pm and was told to come back at 3pm that were NO clean rooms. Keep in mind only 2 cars are in the parking lot, so it's not as if all the rooms were occupied. I also find it hard to believe that housekeeping could clean 50+ rooms in one hour unless they had the help of Jesus. I understand check in is at 3pm but let's be honest don't lie and say there aren't any rooms available an hour prior to check in. We finally got to our room and it was damp, and smelled like mold. I'd definitely suggest they get that checked out. Also the TV remote only changed the channel after pushing the channel up button 10-15 times repeatedly, on top of that the bath tub wouldn't drain. So I ended up not taking a shower all weekend. Last but not least there was a hair on my boiled egg, it looked pretty corse so not sure what part of the body it came from. I understand the hotel staff may believe they do everything in their power to make our experience memorable but there's no excuse for all these things to go wrong in one stay.

Check in went smoothly and the girl was very friendly at the front desk. However, our room smelled terrible & just "felt" dirty. The AC was also super loud. Luckily since we decided not to stay after only a few minutes they let us leave at no charge. If you are traveling on a budget & don't mind a less than clean feeling room maybe this place would be ok for you. Breakfast starts at 5 so it's great for those who need to get an early start.

Went to check in at 3:30 and was told rooms were not cleaned yet.We had been killing time since the morning when we got off the cruise ship because we could not not check in early.When I said you told me I couldnt check in til 3:00 its 3:30 she said in a mean voice its not in my control and I said im sorry.I reserved 2 days was charged 2 days,but was told I had 1 day.sheet was stained .Couldnt check in til after 5:00 pm.wife hurt her back trying to carry bags past cleaning cart parked blocking the top of the steps.Breakfast was pancakes an sausage no eggs.Sat in the car for another hour no call checked back said another half hour then half hour latter we see people checking in .Go to the desk and was told oh you were next on the list I was going to call you

the Best Western in my opinion has gotten a lot better then what I remember them being like.. Now I have a another motel chain to consider when staying over night. The price is very reasonable and the rooms were clean.. The staff are all very friendly!

I should have read more of these Trip Advisor reviews prior to booking. We selected this hotel because of its close proximity to NOLA, wanting to save some money on a few nights stay prior to embarking on a cruise. Honestly if I had not paid the non refundable advanced rate, I would have at least found a different location for our second night. The room smelled of mold and seemed dirty. I believe the dark colors are used to hide dirt. The air conditioner was loud and the room was just generally uncomfortable. Only three towels were provided for four of us, both nights. Both nights I had to walk down to the desk and ask for another towel and each time the girl at the front said they only had one left (seems suspicious). The breakfast area is extremely small for the size of the hotel and not enough food was provided. On our second morning, we came down at 9:00 to eat breakfast and there were absolutely no eggs and no milk for cereal. Most everything else was picked over. I would not stay here again.

Facility was clean and comfortable. Close to historical sites. Community had experienced a weather disaster, yet we were welcomed and assured we could get what we needed. The site was full of construction/electrical workers- but was very quiet.

A great value for an overnight stay. Hotel staff very helpful, particularly the front desk during check-in. Excellent bed and rooms appear to be recently updated. I would stay here again. The hot breakfast is what I expect in hotels of this class; very basic and filling.

The hotel is just 20 miles away from New Orleans, so is almost like staying in the city, but at a better price. The rooms are very comfortable and it has all the expected amenities for an enjoyable staying including a free breakfast.

Great hotel,very nice rooms and property. We were doing work in New Orleans, but did not want to stay directly there. So glad we stayed here as this hotel is impressive with its nice rooms which are very modernly outfitted. Very clean hotel inside and out (saw workers cleaning doors/frames while we were there). Definitely a nice place to stay. Breakfast was good. Would highly recommend this hotel!

We wanted to go to plantations near by & New Orleans . Didn't really want to stay downtown New Orleans . 30 minute drive to N.O. & much quieter . Hotel staff very Pleasant and helpful . Good Hot breakfast every morning . Would stay again . Nice clean room .

If your are going in or out to the New Orleans Airport (MSY) this is the place to stay 20 minutes to the airport,quick in and out.Several Fast Foods places around this Location. And LaPlace has several great restuarants which are close by. The staff here is Great and very Helpful. And a Great breakfast before you Hit the road. I will not stay anywhere else in the future only here when I fly.

The only bad thing was all entrances are on the outside and there is not an elevator otherwise I would have given them five stars. They had cookies out when we checked in. They also have breakfast in the morning. The room was clean, and the staff was nice and were very helpful pointing us in the right direction to get the items we needed.

I was pleasantly surprised to find this gem of a hotel not that far from where I was working. I almost can't say enough good things about this hotel. Friendly staff that is always willing to help. Typical hotel breakfast but there is enough variety to satisfy most guests. Fresh baked cookies served during the afternoon/evening hours. My suite was simply amazing. I was upgraded to a suite that included a jacuzzi tub and trust me I took advantage of it every night I was there. Large comfortable bed with a ceiling fan. The one thing that I didn't care for is that it has exterior corridors. But even so it was quiet and I completely enjoyed your stay and will stay there again if I'm ever in the area.

The room was very clean. Breakfast was served everyday. The hotel was near to New Orleans. WI FI was free. It was close to highway 10 which took you to New Orleans. It was very quite. Breakfast was a little different every. The hot choices were changed every day.

Unfortunately, I forgot her name but she was the representative who checked us in. Our guest room was very nice with the exception of the smell. I informed the front desk clerk and she immediately assigned me another room; however, I advised her if the second room smelled the same, I would keep the one I was in. I did(Room 214). I assumed all the rooms had that smell because a relative of mine was in room 203 or 204. She did offer a third room but I didn't want to go through the trouble of moving. The room was modern clean. I know most people say clean but it old properties can only get so clean. This one is up to date with a great bathroom area and the shower is awesome. Just bring a scented candle with you and all is well.