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Best Western Premier Hotel Denham Inn & Suites, Leduc

4.5/5  - basé sur 754 notations.
5207 50th Avenue, T9E6V3, Leduc, Canada - See map

Experience Leduc and Edmonton, Alberta from the comfort of this deluxe, full-service hotel near the Edmonton Airport and the Leduc Recreation Center. Conveniently located off Queen Elizabeth Highway #2 in downtown Leduc, the Best Western Premier Denham Inn & Suites is the perfect home-away-from-home for leisure and business travelers alike. Our guests enjoy easy access to Leduc's best shopping, dining and attractions, from the state-of-the-art Leduc Recreation Center to the stunning MacLab Center for the Performing Arts. This hotel in Leduc is also close to the thrills of Castrol Raceway, Red Tail Landing at the airport and the Leduc Golf and Country Club. Just a few minutes from the Edmonton International Airport (and offering complimentary airport shuttle service), business travelers are drawn to this Leduc hotel near the Edmonton Capital District, Nisku Industrial Park, Leduc Industrial Park and Ritchie Brothers Auction. Plus, more than 5,000 square feet of flexible, modern banquet and meeting space makes the Best Western Premier Denham Inn & Suites an ideal meeting or wedding facility at this Leduc hotel. There's no wonder that this Leduc Best Western hotel has received consistently high TripAdvisor ratings, including a 2012 Certificate of Excellence. The full-service property boasts stylishly renovated guest rooms with LCD flat screen televisions, high-speed Internet access, refrigerators and luxurious pillow-top mattresses and duvets. Additional hotel perks include a mouth-watering complimentary hot breakfast, a spacious exercise facility, a relaxing hot tub and two on-site restaurants offering something for everyone - from laid-back gaming and cocktails at Jonathan's Lounge to delicious Sunday brunch at O'Brian's. For exceptional service and location at an affordable price, contact the friendly staff at the Best Western Premier Denham Inn & Suites today! Enjoy your stay.

Best Western Premier

Hotel Denham Inn & Suites

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Hotel advantages

  • Safe deposit box
    Safe deposit box

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
based on 755 guest reviews
NOTE ISSUED
Excellent
515
Very Good
201
Average
26
Poor
9
Terrible
4
REFER TO NOTICE
Business Business
258
Couples Couples
194
Family Family
171
Friends getaway Friends getaway
42
Solo travel Solo travel
65
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"beautiful modern hotel, great price"

5
12/07/2018

Stayed here on our last night in Alberta and we were extremely pleased. Our room was beautiful although not super spacious but that was fine as it was just the two of us. The bathroom was awesome and the tub was nice and deep for nice relaxing hot baths which was good as the hot tub was not working when we were there. The bed was extremely comfortable, just like home. The complimentary breakfast was one of the best we had all week.The staff at the front desk were very friendly and helpful. Overall amazing value for your money. thumbs up bw!!

"Very friendly place to stay"

5
06/07/2018

Clean comfortable rooms. I like to stay in the “tower” if possible. Staff are great, friendly and accommodating. Shuttle to the airport only 10 mins away. Little outdoor sitting area on the south side, grass, bench and picnic table. Nice and quiet. Parking lot on the south side is away from the main traffic too. Best breakfast I have encountered in a hotel. Full restaurant and bar/lounge as well. Well maintained and updated hotel. Stayed many times and will stay again.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello Dave H, We greatly appreciate the numerous times you've stayed with us and we can't thank you enough for that. We're glad that to know you enjoy your stay each time from the staff to breakfast and everything else in between. Till your next stay! Regards, Christine Buenavidez Guest Relations Manager

"Pleaseant stay"

4
03/07/2018

While in Leduc, the Denham BW makes the stay worthwhile. Staff and amenities are why I return to the property when I require an overnight in Leduc. I have stayed at other hotels in the area, however this is first choice.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Dear kevinolson2, We can't thank you enough for coming back here to stay again and again. We take pride in being your hotel choice in the Leduc area and we're glad to know that your stay has always been great. Appreciate the feedback! Till your next stay! Regards, Christine Buenavidez Guest Relations Manager

"Relaxing stay"

5
29/06/2018

I started spending 3-4 nights here in January -June 2018. I was taking courses in leduc. This hotel is amazing. The staff are not just professional in every way. They are so friendly, and kind. The supper buffets are so convenient and delicious. I found the hotel very quiet. I was able to sleep well (which I usually don't at hotels) and actually relax.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello Jillian C, We were grateful for you choosing to stay with us, much more for coming back again and again. Thank you for the appreciation for all our staff, we take pride on how they provide such hospitable experience to all of our guest. We're glad to know that you've enjoyed your stay and everything in between, especially having been able to sleep well. We hope to see you again if you have a training coming up or if you're looking for a good rest and sleep! Regards, Christine Buenavidez Guest Relations Manager

"World Class and Comfort!"

5
20/06/2018

I am blown away by the quality of this hotel. The upkeep they do makes it seem like this is opening month and you are the first to stay in the room. It looks new. Nicely decorated. The desk staff are warm, welcoming and friendly and the wait staff at the buffet are just as personable and attentive. The hot breakfast buffet is excellent - a nice variety of healthy choices, not overloaded with pastries and sweets (though if that is your cup of tea, they do have warm cinnamon buns and a small selection of fresh pastries and muffins). I opted for the salad bar at dinner, again a great selection of healthy choices (with an ice cream machine as a reward for eating your veggies) The beds are very comfortable, nice duvet and pillows. The phone app you can download for the TV is a great plus. A lot of little perks like in room safe, Keurig, microwave, fridge, a real hair dryer. Many plugs for USB and phone chargers. REALLY Comfortable desk chair and large desk to work at. The room was quiet, I wasn't disturbed by any neighbours on the floor, above or below. Nice little seating areas at various spots in the hotel if you are here with family or friends/colleagues and want to meet up. Coffee and lemon water always ready and available in the lobby. The hotel also offers guests the possibility to order Airline meals to go on the day of departure, rather than buying your meal on the flight. The price is right and quality superior.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello Heather G, We appreciate the comment you have for us, so humbling and it inspires us to continuously provide a great service to all of our guest. We're glad to know that you enjoyed your stay and everything else in between, from the staff, breakfast and all of our amenities. Thank you for choosing to stay with us and we hope to see you again! Regards, Christine Buenavidez Guest Relations Manager

"Lovely hotel, great breakfast"

4
13/06/2018

Conveniently located within easy reach of Edmonton airport, usual room amenities, clean and good service with an excellent buffet breakfast starting at 06.00. It is situated close to the main Canada Highway between Edmonton and Calgary, a good starting point for a trip across the Rockies either going on the north road directly to Jasper or a more southerly one bringing you onto the Icefield Parkway at Saskatchewan River Crossing.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello richardb552016, , And you are on point Richard, thank you for sharing that to us all, but most specially thank you for the appreciation of our service, the cleanliness of our property and the excellent complimentary hot breakfast buffet we offer. We're glad to know that we were able to meet your needs and more during your stay. Thank you for choosing to stay with us and we hope you keep us in mind when you venture on to your next adventure. Hope to see you soon! Regards, Christine Buenavidez Guest Relations Manager

"good experience"

4
12/06/2018

Stayed here twice, very friendly staff. Love the pillows. Good breakfast. Prompt shuttle service to and from hotel. Certainly would recommend this hotel to others. Clean room and bathroom. Certainly would stay here again.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello Christine M, We can't thank you enough for another opportunity you've given us to host you again. We're glad that your stay has been good just like the first We'll try our best to provide you with the best service each time you stay with us. Thank you for the recommendation and we'll certainly count on your promise of return. Looking forward to seeing you again! Regards, Christine Buenavidez Guest Relations Manager

"Mr"

1
09/06/2018

We got kicked out of a common area that was occupied by a very loud hockey team the night before till 2am and we got kicked out before we even sat down at 9:00. Sorry, we just wanted to chat in an area that was staged and made for conversation and seems we got labeled for a previous group from the night before.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello 160ryan, We very much appreciate your time in sharing with us your feedback and for staying with us. In behalf of our entire team, we do sincerely apologize for the experience you've had during your stay. We very much value your comment and we'll make sure to use this as a learning tool to better our service to you and all of our guests. By letting us know, you are giving us a chance to better ourselves and hopefully another chance to better serve you in the future. Sincerely, Christine Buenavidez Guest Relations Manager

"Great location & professional staff!"

4
09/06/2018

I spent 2 nights here and thoroughly enjoyed the property. There is a bar and restaurant in the lobby. The restaurant was fabulous! The front desk staff is so informative and attentive. Walk @ 3 blocks through a quiet residential neighborhood to the cinema and saw a new release movie at the 3pm matinee for $4.62 USD. Others in our party went kayaking at a nearby park. The only negative for me was there is no pool. Great experience!

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hi Julie B, What an awesome experience you've had during your stay and we're very much happy to know. Thank you for choosing to stay with us and for sharing with us your feedback. A lot of nearby parks and establishments around us. The next time you come and visit, mention that you're looking for a pool and we might be able to get you a complimentary pass for our sister property in town. Hope your next visit comes by soon! Regards, Christine Buenavidez Guest Relations Manager

"Best value ever!"

5
06/06/2018

Everything was perfect. Quiet. Clean. And a reasonable price. A good breakfast was included, and after breakfast, just a mile away, at Telford Lake, we had the perfect morning hike. Lot's of watchable bird life.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello K9306JTrichards, So good to know that everything in your stay was perfect. We're glad that you enjoyed our amenities as well the surrounding area and neighbourhood. Thank you for choosing to stay with us and for sharing with us your feedback. Hope to see you again soon! Regards, Christine Buenavidez Guest Relations Manager

"No sleep no food"

1
06/06/2018

No breakfast included was nit told about yhe extea fee for breakfast and the other guest kept me awake all night partying as my room was by the lounge and they wanted a 500 dollar deposit they werent going to let me stay as i was there for work and have no credit card. This is my second time staying there and again was not impressed....I only stay here as I don't book my own rooms...as a platinum member I expect to be treated better

"Enjoyable"

4
31/05/2018

The Denham was excellent with friendly and helpful service but the restaurant not so much. Pasta my wife had was mushy like it had been microwaved. Continental breakfast OK is you are selective in what you choose.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hi MetroManOne, We appreciate your time in sharing with us your feedback as well as the opportunity to host you during your visit to Leduc. We're glad that your stay has been enjoyable. We do apologize if there were things that is not quite up to your satisfaction. We will definitely look into this and use your comment to better our service for you and all of our guest. We hope this doesn't deter you from coming back and staying with us again. Again our sincerest apologies and hope to see you again! Sincerely, Christine Buenavidez Guest Relations Manager

"AWESOME"

5
30/05/2018

The best hotel I have stayed at. I arrived from the airport approximately 6 hours earlier than check-in time allotted. I was given my room immediately...did not have to wait until 'official' check-in time. Exactly what my tired self needed. Very friendly staff that go out of their way to remember everything, from your name to asking if you had a good nap. The restaurant was wonderful...food plentiful and delicious. Again, the staff made sure I was looked after.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello 4patmac, It's such a delight to know we were able to make your stay comfortable and great and also for enjoying the offerings we have in our restaurant. Thank you for choosing to stay with us and for letting the whole world know by sharing it here in Trip Advisor. Much appreciation and we hope the next time you're in town that you'd come back and visit us again. Till then! Regards, Christine Buenavidez Guest Relations Manager

"Amazing hotel and staff!"

5
28/05/2018

Angela and her team were amazing! Very personable and friendly. Always going out of their way to recognize you and ask about your day. This hotel is by far the BEST for customer service. I cannot say enough positive things about our stay. It was quiet, peaceful, and comfy sleeps. The location was top notch. Beautiful parks nearby to go for morning walks and enjoy the sun. Walking distance to great restaurants. I was so amazed on how the staff looked for ways to go out of their way to make our stay more enjoyable. They always showed interest in our day and even provided us with a special surprise in our room to recognize our anniversary. So many little details that made our getaway so special. Thank you to everyone! We will definitely visit again!

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hi U7994UDdanielm, The pleasure is our for you choosing to spend your holidays and anniversary with us. We can't thank you enough for the chance of being able to host you and for sharing you experience to all. We're glad to know that you had a great stay and enjoyed the warm greetings from everyone. Your promise of return is more than appreciated and we can't wait to have you back! Regards, Christine Buenavidez Guest Relations Manager

"Weekend visit"

4
28/05/2018

The staff at the BW Denham are great. They are cheerful, professional and always helpful. My only complaint is that the kitchenette in the room has no cutlery or plates so even though you have a microwave and fridge, your ability to prepare and eat food is almost non-existent.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Dear vancouverhopper, Your comment is greatly appreciated. We can't be anymore proud of all of our staff for going above and beyond in providing hospitable service to all of our guest, thank you for noticing that! We do apologize if there were things that are not quite up to your satisfaction. We unfortunately will not be able to provide this in all of our rooms but, If you may please be able to put a note on the request line in your reservation the next time, we'll make sure to have those cutlery and plates available for you. We want your stay to be as comfortable and enjoyable. Thank you for again for staying with us and sharing with us your feedback. Hope to see you again! Regards, Christine Buenavidez Guest Relations Manager

"Excellent"

4
27/05/2018

Great front staff and very nice hotel. Bed was comfy. Walk in shower rather than a tub which was great. Breakfast buffet is bigger than most with a good variety of food to choose from. I will stay here again the next time I am in Edmonton

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hi ebartlett2018, We appreciate you choosing to stay with us. We are very happy to know that your stay has been great and enjoyed everything about it. You are always welcome here and we will look forward to your next visit! Regards, Christine Buenavidez Guest Relations Manager

"Nice hotel"

4
23/05/2018

Hotel was nice and clean. Front desk staff were very friendly. Waited at the airport for almost an hour for the shuttle service I didn't realize you had to call them. But I did schedule one for my early morning departure and it arrived on time

"soothing stay"

5
20/05/2018

lovely room, convenient location to my needs friendly accommodating staff went out of there way to make me comfortable, full variety of delicious food to keep your hunger at bay Lounge has friendly almost tailgating atmosphere to add to the semi-final games on TV making you a part of the experience

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Dear Lynn P Thank you for the appreciation and for sharing with us your experience about your stay. We're glad that you had a great and comfortable stay, with a full belly and heart from the experience you've had spending time in Jonathan's lounge. We're happy that you chose to stay with us. Please visit us again soon! Regards, Christine Buenavidez Guest Relations Manager

"Really rundown"

2
17/05/2018

People were great but the room was dirty and stayed that way for my four day stay. I don't think the rug was properly vacuumed and a half eaten candy that had melted (a remnant from a previous guest) stayed in the closet the whole time.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello WinnipegSam, We greatly appreciate you choosing to stay with us and sharing with us your feedback. In behalf of all our staff, we sincerely do apologize for the experience you've had during your stay. Greatly this doesn't reflect the high quality of service we aim to provide our guest. We take this as an opportunity to review and assess things on our end and we'll make sure to use this to better our service for all of our guests. Again our sincerest apologies if we fail you and we hope that you give us another opportunity to better serve you in the future. Sincerely, Christine Buenavidez Guest Relations Manager

"Recent business trip"

4
15/05/2018

Rooms are clean and comfortable. Bed is very comfortable. Only negative is room seems stuffy, with A/C on it cools, but no air circulating. Woke both mornings with plugged nose and sore throat. Fridge worked, but maybe too good froze all drinks overnight.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello smithcraig65, Thank you for choosing to stay with us and for taking time to share with us your comment. We're glad that you find our rooms clean and comfortable each time you stay with us. Our sincerest apologies for the inconvenience experienced during your most recent stay. Your comment is important to us and we appreciate you letting us know for this gives us an opportunity to better serve you in the future. Looking forward to seeing you again! Regards, Christine Buenavidez Guest Relations Manager

"Awesome stay"

5
15/05/2018

Rooms are spotless. Staff are friendly and always smiling. Lots of variety in the complimentary breakfast buffet. Building is kept very clean . Very warm and inviting when you enter. Will be back again!

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello gerri13119, So kind and appreciative of you. All this we do without questions as we are grateful for the opportunity of having to host you during your stay. We're glad to know that you enjoyed your stay and that you had such a good experience. We can't wait to have you back! Regards, Christine Buenavidez Guest Relations Manager

"Very nice and comfortable !"

5
10/05/2018

Arrived from Norway in late afternoon. Very nice and welcoming staff in the reception area. Everyone seemed to care ! - Large and comfy room with a wonderful bed. Restaurant and breakfast serving delicious food. Can recommend !! - Came back from a business trip to Cambridge Bay and stayed another night on my return trip to Norway.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello Lars R, You are always welcome here and we'll try our best to make your stay comfortable each time. You deserve nothing short of a good service as we value you for being our guest and for choosing to stay with us. Thank you for all the kind words you have for us. We hope to see you again here soon! Regards, Christine Buenavidez Guest Relations Manager

"Nice hotel"

5
06/05/2018

The room was clean and very nice, lots of room. It was located close to our event.The breakfast was very good. I can't think of anything I would say was wrong.The hot tub was large and clean. The exercise room had a lot to offer. Staff was very nice and accomodating.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello Bonnie A, For choosing to stay with us, much appreciation. Thank you for finding our rooms clean and we're glad that you had a comfortable stay as well as enjoyed our complimentary hot breakfast buffet. Hope you give our massage chairs a try next time. Please visit us again soon! Regards, Christine Buenavidez Guest Relations Manager

"Great value, service and an enjoyable stay."

5
02/05/2018

We were very pleased with our stay. The front desk staff were very friendly and welcoming. We used one of the event rooms downstairs for a business roadshow which was very nice. The breakfast that is included is above and beyond what an included breakfast at many other stays have. The waitress Shelley deserves a shoutout as she was spectacular and prompt with her service.

"Great Hotet"

4
20/04/2018

Very vice hotel,the room was very clean and the bed was really comfortable. staff were friendly and helpful. The breakfast was good lots of selection, location was good close to the airport i will stay in this hotel again.

"Very welcoming staff"

5
17/04/2018

The Hotel Shuttle buss arrived at the airport 10 minutes after our arrival, the short trip to the hotel was efficient. The staff knew us by name as we arrived and were very helpful after a long travel day. The room was just as we had hoped, clean fresh and all in good order. Happily the hotel bar was open until 1am to round out the day.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello DisplayName99, You will always be welcomed like long lost family we haven't seen in a while. We are grateful for the opportunity to have hosted you each time you stay and we're glad that you enjoyed every bit of it. We're always looking forward for your return! Regards, Christine Buenavidez Guest Relations Manager

"Excellent hotel"

5
15/04/2018

We have stayed there often and been very pleased but now, with the renovations, it is even better. Rooms are lovely with incredibly comfortable beds. Food is good in the restaurant and the staff are very helpful.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello Lynn S, Always a pleasure to have you stay with us and our heartfelt appreciation for sticking with us throughout these years. Going through the renovations is a bit challenging but we're glad that you liked the outcome. Will definitely share this to all and celebrate! See you again! Regards, Christine Buenavidez Guest Relations Manager

"Excellent Stay"

5
07/04/2018

The staff were above excellent at this hotel. Very kind and eager to please. They took care of all my questions without hesitation. The breakfast buffet was most enjoyable and there was a lot to choose from. I will definitely stay here again on my next trip to Edmonton.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Dear senic1, Our gratitude to you for choosing to stay with us and we intend to take care of you in every way we can. We take pride in all our staff in providing such hospitable service to all of our guest. We're glad that you enjoyed our offerings in complimentary hot breakfast buffet. We cant wait to have you back here again. Till then! Regards, Christine Buenavidez Guest Relations Manager

"Great stay"

4
04/04/2018

Great room for a great price! The breakfast was great and the free parking was nice too. If you don't mind driving a few minutes outside Edmonton, this is the place to stay. The staff were nice too. Bring your own pillow.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello Melissa R, Thank you for taking time to share with us your experience and for choosing to stay with us. We're glad that you had a great experience and enjoyed our complimentary hot breakfast buffet. Let us know the next time you stay if you have a preference for thinner pillows, we definitely have that as an option. See you again soon! Regards, Christine Buenavidez Guest Relations Manager

"Great place to stay before a flight"

5
01/04/2018

The room was spacious, the bed was super comfortable, the free hot breakfast had lots of variety, and the shuttle to the airport was quick! I would highly recommend staying here if you are flying out of Edmonton International Airport and need a place to stay before and after your trip. We left our vehicle in their parking lot for a week and it was only $15.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello BonnieAndGord, We're glad that we were able to provide you with a comfortable and relaxing stay to start and end your trip. Thank you for choosing to stay with us and taking time to write us a review. Please keep us in mind the next time you have another trip planned. We greatly appreciate the recommendation. Till your next stay! Regards, Christine Buenavidez Guest Relations Manager

"Wow - awesome stay bw premier Denham Inn & suite Leduc AB"

5
28/03/2018

Exceptional stay - breakfast buffet wonderful, lounge great menu; overall service by staff was awesome. Everyone went above and beyond to make our visit a success! Service staff very friendly and helpful. Rooms well maintained clean and comfortable. Wifi service was always available and dependable. Would recommend stay and will repeat if in Leduc in the future. Thanks from Halifax NS visitors

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Dear Cathy B, We couldn't have asked for anything more, your appreciation means so much to us. We're glad that your stay has been wonderful and that all your needs were met. Thank you for choosing to stay with us and for the bonus recommendation. Hope to see you again soon! Regards, Christine Buenavidez Guest Relations Manager

"Rooms and Staff"

5
24/03/2018

We always stay at this Inn when we are in Leduc. Rooms are clean and comfortable. The staff are always friendly and helpful and the food is second to none. They have a super great buffet and are willing to accommodate larger groups, or you can also eat in the lounge. Close to Leduc Commons and downtown area. Not far EIA. Along with the shopping at the new Outlet Mall that will be at the airport. All in all a great experience staying here on a number of occasions. Highly Recommend.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello Wendy H, We can't thank you enough for coming back here again and again. We're glad that we are able to provide you an experience that is incomparable to others and we very much appreciate your positive feedback about it. We will definitely work harder to provide you with exemplary service always. Your recommendation is more than what we can ask for. Till your next stay! Regards, Christine Buenavidez Guest Relations Manager

"Nice Rooms"

5
22/03/2018

Stayed 12 Days and had a great stay, friendly staff, good amenities on site with lounge and restaurant, buffet breakfast was good every time, room was big and clean, location was good with easy access to the highway

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hi Chris W, You will always be welcomed here and will always have home to come back to. Thank you for the stay and we're glad we were able to make it comfortable and convenient for you. We can't wait for your return. Please come back soon! Regards, Christine Buenavidez Guest Relations Manager

"Good price good location"

4
22/03/2018

Very good hotel , good location next to airport or visiting Edmonton. Close to golf course and shopping. Very clean and great staff. Food was good . No complaints at all. I will stay again when ever in the area.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hi Ernie H, We're glad that your stay has been enjoyable. We take pride in all our staff for taking good care of our rooms and our guests. Thank you for sharing with us your feedback and we can't wait to have you back here again. Till then! Regards, Christine Buenavidez Guest Relations Manager

"Hotel"

5
20/03/2018

An excellent place to stay. Friendly and professional staff, welcoming rooms and quality food. The location is handy to the Airport and major highway. Highly recommend this Hotel. The price point is competitive with other Hotels in the area.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello Lyall T, Thank you for what you have to say and we're glad that your stay has been excellent. Appreciate the recommendation and for choosing to stay with us. See you again soon! Regards, Christine Buenavidez Guest Relations Manager

"They mailed it again"

5
14/03/2018

Came back to this hotel with my wife. Trusted it because i had visited this hotel last year and liked it very much. Well.. tested it again and guess what. they are still awesome. Front desk is friendly, coffee in the morning is great. They will make you feel right at home. Still one of my favorite... sleep great there! thanks.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hi Christian C, We're going to make it a point to win you all over again every time you stay with us. Thank you for the appreciation and for making us your preferred hotel in the Edmonton International Airport area. Thank you again for always choosing to stay with us. Looking forward to your next stay! Regards, Christine Buenavidez Guest Relations Manager

"Previously Undiscovered Gem in Leduc"

5
12/03/2018

My wife and I had to travel to Edmonton on Saturday night for a meeting and had another meeting there the following morning. Rather than drive home an hour and then return we decided to stay at the Denham Inn for the night as a little bit of a getaway. Was I ever glad we did! I stay in a lot of hotels throughout the year in Canada and the US and I found this to be one of the best. From check in to check out it was a very good experience. I look forward to being able to stay here again!

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello Doug S, We're glad to have hosted you during your stay here in Leduc and we thank you for choosing to stay with us. We take pride in our staff as they deliver exemplary service to all of our guest and we're happy that you were able to experience that. Thank you for the promise of return and we can wait for you to come back. Till then! Regards, Christine Buenavidez Guest Relations Manager

"Another great stay"

5
10/03/2018

I visit this property at least once a year for meetings and continue to be impressed. They have been busy with renovations for the past number of years and now that they seem to be finished, the results were worth the wait. the lobby upgrade hits you as soon as you walk in, very impressive. While the surroundings have changed, the staff haven't, still extremely pleasant, welcoming and helpful. My room was immaculate, complete with coffee maker, fridge and microwave. The buffet had a good selection of foods (although no bacon the 1 day I had breakfast), ate dinners in the lounge. Food was very tasty, reasonably priced for what you get and large servings. Staff again in the lounge was very pleasant and attentive. They also have VLTs for those looking for a bit of distarction. If I have any issues, it's the selections on the TV aren't great, only 1 TSN, there is no printer at the business center to print your boarding pass, you have to go to the front desk to get the printed copy, and it may have been a one-off, but the shuttle driver to the airport was quite miserable and didn't seem to want to make the trip. None of these detracted from our stay, just a couple of observations.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello Randy, You are always missed and we are extremely grateful each time you stay with us. Thank you for being patient when we have to go through the renovations. Thank you for the appreciation as this always inspires us to provide an exemplary service to you and all of our guest. My apologies for the not so good experience you've had, we're glad that you have mentioned your observations as this means we are on the same path towards improvement and that you have our back just as we will always be here for you ready to welcome you back each time. Till your next stay! Regards, Christine Buenavidez Guest Relations Manager

"Great stay"

5
20/02/2018

Short overnight stay between flights. Very helpful and courteous front desk staff, they genuinely want to ensure that you have a pleasant stay. A wonderful full hot breakfast is included and the hotel has recently been renovated.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello Chevyimpala, We're glad that you enjoyed your short stay here with us. You deserve the best service and experience you can get as we value you as our guest and we are grateful you chose to stay with us. We're glad that you enjoyed our complimentary hot breakfast buffet. Hopefully on your next stay you'll have more time to spend with us so you'll enjoy more of what we have to offer. Looking forward to your next stay! Regards, Christine Buenavidez Guest Relations Manager

"Staff is awesome, clean and comfortable and great breakfast"

5
19/02/2018

Hotel is easy to find and close to highway so you can get to the airport, West Ed or anywhere to Edmonton easily from here. Rooms were clean, beds were comfortable and the breakfast was delicious and plentiful. Staff were top notch, super friendly and accommodating. Great place to stay!

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello Sheryl R, We're glad that our location made it convenient for your travel plans during your stay. Also for having a great comfortable experience and enjoying our complimentary hot breakfast buffet. Thank you for choosing to stay with us and thank you for the appreciation for our staff. Looking forward to your next stay! Regards, Christine Buenavidez Guest Relations Manager

"Wanda Shepard"

5
17/02/2018

I read the reviews prior to staying here. This place is wonderful. The staff is exceptionally helpful. Rooms are clean and quiet. Beds are comfortable. Full breakfast in the morning. Restaurant and lounge served delicious food and drink. Weight room and massage chairs. I'm in heaven. Thank you for my wonderful week in Leduc. Still here for a couple more days and I look forward to coming back.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Dear wandashepard1968, We can't thank you enough for choosing to stay with us. You have definitely inspired us to keep doing good in how we provide service to you and all of our guest. We're glad to know that your stay has been great and enjoyable, most specially relaxing because of the massage chairs :). You'll always have a home away from home here with us! Enjoy your remaining days and till you return! Regards, Christine Buenavidez Guest Relations Manager

"Amazing stay"

5
13/02/2018

This hotel is very well located. 15 minutes to the airport and nice shuttle with very polite drivers. The hotel is also surrounded by many excellent restaurants,but you don't have to go anywhere because the hotel restaurant and sport's bar serve d'excellent meals. The staffs at the reception will do everything to please you. You have a free hot breakfast included

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello rollie1947, Oh how you just made our day! Such a delight to read your comments and knowing that we made you feel special and important to us is what we always work hard for. Thank you for the recommendation and for choosing to stay with us. We're looking forward to having you back here again! Regards, Christine Buenavidez Guest Relations Manager

"Best western"

5
27/01/2018

Amazing place and staff the roads were bad and I needed a safe place to stop for me and my new baby and they made us feel safe and welcome into their hotel, the rooms are AMAZING and so comfortable I wanted to lay there forever haha

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello tashaf911, It's our pleasure to have hosted your stay during that time when the roads were bad. That opportunity wouldn't have come if you hadn't chosen us first, so we thank you for that. We're glad that you had a great experience and enjoyed the comforts of our bed. Come back anytime as you'll always be welcomed here. Till then! Regards, Christine Buenavidez Guest Relations Manager

"Great place to stay."

5
27/01/2018

No surprises.The room is always comfortable and clean.The staff is helpful and cheerful. We always enjoy our stay. The breakfast has lots of variety,both hot and cold. The staff is very attentive. Overall the stay is good value.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello Brenda S, For coming back to stay again and again, we are very grateful. You will always be greeted with the friendliest and warmest welcome each time. We're glad that you continuously enjoy your stay as well the cleanliness of our rooms and our breakfast offerings. We appreciate the feedback and your time. Till your next stay! Regards, Christine Buenavidez Guest Relations Manager

"Still a great place to stay"

5
25/01/2018

Haven't stayed for a while but had another great stay her e on January 23rd. The staff are excellent, the room very clean and nicely furnished. O'Brian's supper (chicken stir fry) was very tasty, perfect serving size, and the service from staff again excellent The only issue I had was a very loud bathroom fan but clo ing the bathroom door resolved that. Thanks Perry for running a great facility!

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello Naomi P, We're glad to have you again and as always we appreciate you for always coming back. Thank you for the time in sharing with us your experience. Our staff is our pride, from providing such hospitable experience to all of our guest, to making sure we have great meal to be served in our restaurant, and to keeping our rooms clean. Our sincerest apologies for the any inconvenience you have experienced,but we have made sure this was looked at and taken cared of. Thank you again for the appreciation and we'll definitely be sharing this to everyone. See you again soon! Regards, Christine Buenavidez Guest Relations Manager

"Pleasantly surprised!"

5
24/01/2018

After a full day of travel, it was nice to be welcomed to this hotel. We booked on points and we were upgraded! Nice, as this usually does not happen to us! The room was clean and well managed. We enjoyed the restaurant on site. We did not have to leave in search of one. All the staff was attentive and very courteous. When we fly into Edmonton we usually stayed north of the airport. Not any more!

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hi Loree, We appreciate all that you have said with regards to your stay. We are glad that you had great experience, from the upgrade, to the enjoyable meal in our restaurant and to the hospitable service from all of our staff. Thank you for choosing to stay with us and for more stays in future. We can't wait to have you back! Regards, Christine Buenavidez Guest Relations Manager

"Customer service all the time excellent"

4
19/01/2018

As I mentioned before we just like to go there. Customer service and restaurants are very good. The room are all the time clean. The bar with slot machine are perfect and not to expansive. Just to play for fun is awesome. We never had issue for early check in either.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Dear Nancy T, For coming back again and again, our heartfelt gratitude. We're glad that we are able to continuously provide you with great service and clean and comfortable stay. You will always have a home away from home with us. Till your next stay! Regards, Christine Buenavidez Guest Relations Manager

"Great airport / shopping location"

5
16/01/2018

Easy to access if you are wanting to shop or catch a flight. Extended parking (minimal cost) is provided if you stay with them and there is a shuttle service too. This hotel is graced with excellent staff and this equates to excellent service. The front desk agent even knew what soup was available that night in the onsite restaurant! Rooms are modern and lovely with excellent beds. One of my favs.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello Karen C, Thank you very much for choosing to stay with us and sharing with us your feedback. We're glad to know that your stay has been great and made extra convenient with being able to park your vehicle and take our shuttle to and from the airport. Thank you for the appreciation to our staff, we take such pride for they go above and beyond in providing hospitable service to all of our guests. We hope to see you again soon! Regards, Christine Buenavidez Guest Relations Manager

"Beautiful and clean hotel."

5
05/01/2018

This hotel is amazing for the price paid. I have stayed in the premier suite both times and can not believe how nice the room is for the price I've paid. Always clean. Very modern. Wonderful jacuzzi and steam shower.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hi tripsavystayer, We are glad to know that your stay has been amazing, and that you enjoyed the room you stayed in. The Jacuzzi is perfect for relaxing as well as the steam rain shower. Thank you for choosing to stay with us and sharing with us your feedback. See you again soon! Regards, Christine Buenavidez Guest Relations Manager

"Good"

4
05/01/2018

Room was good but no internet they didn't turn our internet for room or something and room wasn't clean found bottle lids and crayons in behind night stand breaker selection was small the staff was excellent

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello Moffatt16, Thank you for taking time in sharing your experience with us and also for choosing to stay with us. On behalf of our team, our sincerest apologies for the not so good experience you've had during your stay as this does not reflect the high quality of service we aim to provide our guest. We're glad though you received an excellent service from our staff. We hope to have you stay with us again! Regards, Christine Buenavidez Guest Relations Manager

"Had a wonderful stay !!!"

5
03/01/2018

We had a wonder stay! The hotel was really clean and well taken care of. The front desk was amazing! And the food was pretty good. The rates were very reasonable as well. We will be staying at the Best Western Denham Inn in Leduc, Ab.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello cheryllB503UF, So delightful to hear that your stay has been wonderful and for finding our rooms clean. Our housekeepers does an amazing work and puts all their effort in making sure the rooms are well kept. We take pride in all our staff as they go above and beyond in providing hospitable service to you and all of our guest. Thank you for the promise of return. See you again soon! Regards, Christine Buenavidez Guest Relations Manager

"Fantastic hotel!"

5
02/01/2018

This hotel excels in customer service. Stayed in the Premier suite with fireplace and jacuzzi - lovely room with beautiful decor, super comfortable king bed. Free breakfast buffet each morning is delicious. Overall a perfect stay.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Dear bridgetk2018, Thank you for the appreciation and for sharing your experience . You inspire us to be able to provide you with a perfect stay each time. We're glad that you chose to stay with us and that you had a comfortable stay as well as enjoyed our complimentary hot breakfast buffet. Till your next stay! Regards, Christine Buenavidez Guest Relations Manager

"Great hotel"

5
01/01/2018

Good airport location with a very good buffet breakfast. We were able to park at the hotel for two weeks while off on a vacation to Mexico. Make sure to book ahaed. The restaurant is also a great choice for any meal.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hi Keith B, We're glad to know that we were able to make your traveling convenient for you with the use of our shuttle and parking, also for liking and enjoying our offerings in our restaurant O'Brian's. Thank you for choosing to stay with us and hope you keep us in mind when you got that next vacation planned. Hope to see you again soon! Regards, Christine Buenavidez Guest Relations Manager

"It was a couple overnight stay. It was an awesome experience with the amenities and staff. It was an awesome stay."

5
29/12/2017

We registered as members of best westerners Your overall staff are very hospitable, polite and courteous. Your overall amenities are very good. We will be looking forward on our next stay. As members. We want to maximize of our membership to earn more points and discounts.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello Evelyn G, Welcome to the family! Thank you not only for staying with us but most especially for signing up to become a Best Western Rewards member. We're glad that you had a great experience during your stay. Thank you for the appreciation for our staff, we take pride in having staff that goes above and beyond in providing service and being hospitable to all our guest. We cant wait to welcome you back and get those points in your membership. Hope to see you soon! Regards, Christine Buenavidez Guest Relations Manager

"Great Value"

4
28/12/2017

We were in Leduc for a wedding, so you can imagine the turmoil and excitement. The Hotel was extremely clean, the room was very comfortable, the lounge service after the wedding was wonderful and the breakfast selection was excellent...we will definitely be back.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hi Peter G, We're glad to have hosted you during your visit here in Leduc and knowing that you had a comfortable and enjoyable stay is more than what we can ask for. We're glad that you had a great experience in our lounge as well as enjoyed the complimentary hot breakfast buffet. Be it another wedding or any kind party, thank you for putting us on your list. Till then! Regards, Christine Buenavidez Guest Relations Manager

"Best Western"

4
28/12/2017

This was a medical trip and staff was very accommodating. Could not have breakfast and they even gave something to eat later. Rooms are always clean and nice white bedding. Breakfast is a good variety and hot.

"Clean and comfortable"

4
28/12/2017

Stayed here after arriving at 2 am on a red eye flight, staff was happy to give me late check out until 2 pm. Breakfast was great, staff friendly room was clean but a bit dated over all really pleased

"Highly recommend Best western premier Leduc"

5
25/12/2017

I arrived at the airport in the wee hours of the morning... Upon contacting this hotel they made arrangements for the shuttle to come pick me up and I had a room waiting upon my arrival, which was muchly appreciated after a late nite flight. The staff couldn't have been more helpful or accommodating with every little detail. Thank you to all of you for an excellent travel experience

"Always Friendly Service"

5
19/12/2017

Mainly stay at this hotel for business but have never had a bad experience. Always willing to help with any situation. Always welcomed me by name. Great ammenities. Great decor. Would recommend this hotel to anyone.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Dear jaredbrake, That's how much we appreciate you for choosing to stay with us. We're glad to know that your stay has always been great. We'll make sure fresh coffee is always available in the lobby before you leave. :) We can't thank you enough for the recommendations! Cheers to the new year ahead! Happy Holidays! Till your next layover! Regards, Christine Buenavidez Guest Relations Manager

"Great restful sleep "

5
18/12/2017

If you are flying out of Edmonton airport the best place to stay would be at the Best Western Premier Denham Inn & Suites. They offer free transportation to and from the airport have an amazing free breakfast and the rooms have all been newly decorated. You certainly won't be disappointed with your stay. All the front end staff are super friendly and accommodating. This is our place to go whenever we travel.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello Mason2004, We are all humbled by what you have to say! Thank you as always for coming back here again and again. You deserve nothing but great service and warmest welcome from all of us each time as we appreciate your loyalty. We're glad to know that we are able to meet your expectation and provide you with great experience. Till your next adventure! Regards, Christine Buenavidez Guest Relations Manager

"Excellent Hotel"

5
15/12/2017

This hotel was excellent front desk staff was welcoming & they upgraded Me as an Elite, very helpful with my questions, fast check-in My room was very clean, smell good & warm, big desk to do my business work. The bed was most comfortable I went downstairs to eat, I eat at the lounge the Pub had Christmas party and I wanted quiet, lounge was quiet, services was fast & excellent, I ordered a meal & when it came it was hot & good, the beer was cold & the waitress came by often to make sure i always had a drink. I hate to start eating & they don't come back & you are out of beer :) I sleep well hotel was quiet even if there was many Christ,as party downstairs Thanks' to all the Staff

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Dear claudeg902, For all that you have said we are very grateful. We take pride in all our staff as they go above and beyond in providing hospitable service to you and all of our guests. We're glad to know that your stay has been comfortable and quiet. Thank you for staying with us and Happy Holidays! Till your next stay! Regards, Christine Buenavidez Guest Relations Manager

"Friendly staff, awesome place"

5
14/12/2017

Always stay here before I fly out of Edmonton airport. If I have a prior to 6:00 am flight they always have coffee, juice, and muffins in the lobby. If after 6:00 am there is a free full buffet breakfast. The rooms are exceptionally clean, the beds are sooooo comfortable! The staff are super accommodating and friendly. I usually park my vehicle there for a small fee and take their shuttle to the airport. Love this hotel!

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello Tammie E D, Thank you for always making us a part of your trips. We're glad to know that your stay has always been comfortable and that we are able to make travelling more convenient for you. We are grateful for the appreciation and we can't wait to welcome you back. Till your next trip! Regards, Christine Buenavidez Guest Relations Manager

"Wonderful Time"

5
14/12/2017

My husband and I will only stay at this hotel whenever we are in the area. The staff are so wonderful and they will go above and beyond to make sure that everything is perfect for us. The food is fantastic and the atmosphere is very warm and inviting. We recommend everyone to stay here.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Dear SoencerG, For coming back here again and again, we are beyond grateful for the opportunity of hosting you each time. You will always be welcomed with the same enthusiasm and given the warmest friendly service there is. It is our pride to be your hotel choice in the Edmonton International Airport area. Till your return! Regards, Christine Buenavidez Guest Relations Manager

"Amazing Property Awesome Staff"

5
06/12/2017

We love Denham Premium BW. Staff are so gr8. Rooms are super,beds so comfortable and pillows are great. The Denham Inn complimentary hot buffet breakfast is the best you will ever find. I travel Canada coast to coast and its the best.Why do you think that the Airline Staff want to staff at the Denham. Value...Excellence and Amazing Staff.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Dear Steve R, And you are loved just as much! For choosing to stay with us, you deserve all the great service from all staff as we very much value you as our guest, we greatly appreciate you. For finding comfort in staying with us and enjoyment in our hot breakfast buffet, knowing all these greatly warms our heart. Most of all, thank you for the recommendation! See you again soon! Regards, Christine Buenavidez Guest Relations Manager

"Excellent service"

4
04/12/2017

Just a quick one night stay, everything was pleasant and went smoothly. Very courteous staff and a wonderful buffet breakfast as well. Convenient location for us. Inviting lobby and amenities. Can't be beat.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hi mikemN2390DV, So pleasant to read your comment and thank you for the appreciation. We're glad that your stay has been great and that everything went smoothly. Also for enjoying the complimentary hot breakfast buffet, all this were prepared by our very talented kitchen staff. Will definitely be sharing your comment and celebrating with everybody. Hope to see you again here soon! Regards, Christine Buenavidez Guest Relations Manager

"Quick stay but excellent experience"

5
04/12/2017

We arrived at the hotel late at night and checked in with Shaun the night clerk. He made us feel really welcome and overall a great check in experience. The room had a super comfy bed and was clean. The room was also super quiet so we were able to get a good sleep which was appreciate since we didn't arrive till 1am to the hotel. Breakfast is included. They service a nice hot breakfast with everything included. This time they even had warm cinnamon buns!!

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hi Holly L H, Thank you for choosing to stay with us and I'm glad that Shaun was there for you to welcome you after a long night. It is good to know that you had a great experience as well as enjoyed the hot complimentary breakfast buffet and the warm cinnamon buns that is perfect for cold winter mornings. We hope the next time you visit you'll be able to stay longer and enjoy our amenities. See you again soon! Regards, Christine Buenavidez Guest Relations Manager

"Great hotel"

5
02/12/2017

Excellent hotel for business travel. Friendly staff at front desk. Nice lounge, great service in there too.Easily the most comfortable bed I've slept in, in my four years of travelling! Breakfast was okay. Nice lounge,

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello Paul R, We can't thank you enough for the great things you have to say and for sharing your experience regarding your stay. Who says you can't have a good nights rest when travelling? We're glad that you finally had one! :) Thank you for choosing to stay with us. Hope you'll visit us again soon! Regards, Christine Buenavidez Guest Relations Manager

"Coming home..."

5
02/12/2017

I was greeted by the warm smiles of Shalini and Lisa... as always they were welcoming and friendly. It had been a few months since my last stay, and they made it feel like I was finally home. The room was extremely clean, comfortable and well appointed as always. Thank you for your wonderful service and hospitality. I'll be back again soon!

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hi Paul R, Warm smiles will always welcome you like welcoming back a long lost family we haven't seen in awhile. I'm glad Shalini and Lisa was there for you to make you feel you're back home. We're glad to know that your stay has been comfortable as always and that you had a great experience. We take pride in being your preferred hotel in the Leduc area and thank you for always coming back. Till your next visit! Regards, Chrisitine Buenavidez Guest Relations Manager

"A true hidden gem. Excellent service and ammenities"

4
30/11/2017

The Hotel is clean, excellent gym facilities, excellent restaurant for breakfast and dinners. Staff are so very friendly, and go out of their way to remember you and provide anything you may require. Excellent location if you wish to go for a walk, trails, jogging etc...

"BWP LEDUC"

5
27/11/2017

The front desk staff and cleaning were very friendly. The room was comfortable. Amazing pillows! Comfy bed. Easy door open access. Close to amenities. Hot continental breakfast provided. If you're a Bwp member, discounts provided.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Dear Kimberly C, We appreciate you taking time in writing us a review and for choosing to stay with us. We take pride in all of our staff in providing not only a great service but for being friendly and hospitable to all of our guest. We're glad to know that your stay has been comfortable and enjoyed the hot complimentary breakfast. It sure does pay to be a Best Western Rewards Member, points, travel cards and discounts. Thank you for being one! Looking forward to your return! Regards, Christine Buenavidez Guest Relations Manager

"Best place to stay in Leduc"

5
25/11/2017

I have stayed here twice and it is the nicest Best Western I've stayed in both in terms of staff facilities. The staff is super friendly, they remember your name and they are always helpful. The breakfast which you get a coupon for each morning is awesome with hot and cold options and a little changeup each day and they have delicious fresh fruit, particularly the pineapple. The lounge is also awesome with good food and friendly staff and a little tiny Casino area with slot machines. The rooms are fairly small but clean and the beds are comfortable. It's the only place I'll stay at in Leduc.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hi C K, We are more than honoured to be your preferred hotel in the Leduc area. Thank you for the appreciation and we're glad that we were able to satisfy you in both of your stay. Much gratitude we have for you and your comment will definitely serve as an inspiration for all of us to provide the best service we can offer. I will definitely share this to all as this very much deserves to be celebrated. We can't wait for your return! Regards, Christine Buenavidez Guest Relations Manager

"Nice Stay"

5
25/11/2017

Enjoyed two nights at this property. Very friendly front desk staff, clean and comfortable room. There is a nice little pub on site with tasty appetizers on the menu. Very convenient location just minutes from the airport.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Dear Sandra C, We're glad to know that your 2 nights stay has been enjoyable and comfortable. Jonathan's is the place to be for those days you need a night cap, glad you had a great experience in there. We're lucky to have staff that goes above and beyond in being hospitable to all our guest. Thank you for choosing to stay with and for sharing with us your feedback. Hope you'll visit us again! Regards, Christine Buenavidez Guest Relations Manager

"Friendly Staff"

5
23/11/2017

We always stay at Best Westerns across the world but Denham Inn would have to be one of our favourites because of the staff, location, cleanliness but most of all the BED! Best Western hotels have thee most comfortable mattresses!

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hi OIAL, We couldn't have said it any better! We are so grateful for the appreciation and for choosing to stay with us again and again. We're always looking forward to your return and you'll always be welcomed with the warmest smile and be given the friendliest service each time. See you again! Regards, Christine Buenavidez Guest Relations Manager

"Very good Service"

5
21/11/2017

This hotel was clean and the service was exceptional. The free breakfast was a very nice add on. The staff were very accommodating to our large group. The hockey players from our team enjoyed the exercise room while some parents hung out in the lounge and played one of their many VLTs.

"Great to stay here"

5
20/11/2017

The staff are very efficient and friendly. The food in the restaurant is reasonably priced and tasty. Located about 10-15 minutes from the airport. It is very clean and we would stay there again. Also, there is a lotto area if you like this activity.

"Excellent Hotel"

5
20/11/2017

Best staff in the world... Clean rooms, great food and breakfast. Most comfortable pillows and beds of any hotel I have ever stayed in. Highly recommended to anyone who is traveling in or around the Edmonton area.

"Night before flying south"

5
20/11/2017

Great hotel, very friendly staff, had a very tasty meal at Jonathan's restaurant and a few drinks. Very funny and attentive server there. We checkedvout too early in the morning for the complimentary hot breakfast, however they had muffins and juices in the lobby for the early birds.

"Enjoyed our stay"

4
16/11/2017

Enjoyed our stay helpful staff good food. Staff went the extra mile when I accendently booked the wrong night, to still give us a room.Enjoyed the food and found it close enough to shopping and conveniences

"Best staff, nice decor, comfortable and clean!"

5
09/11/2017

Great front service staff, very warm and accommodating. Breakfast is second to none! full breakfast options are available. Comfortable rooms, and very clean, everyone from registration, to restaurant serving staff were friendly, professional and very welcoming! I would highly recommend this hotel to anyone staying in Leduc or Edmonton area.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hi Moira S, You know how the saying goes...it takes a village, we are all in this together and our guests comfort---your comfort, is our top priority. We're glad to know that your experience staying with has been great as well as enjoyed our complimentary hot breakfast buffet. Thank you for sharing with us your feedback as this definitely calls for a celebration. Hope you keep us in mind the next time you're in the area and much appreciation for the recommendation. We'll be waiting for your return! Regards, Christine Buenavidez Guest Relations Manager

"Overnight Stay"

5
08/11/2017

This Inn is located just off of the QE2 highway on the south end of Leduc and is easy to find. Plenty of parking and is not too far from the International Airport. The staff are very knowledgeable, friendly and kind. The rooms are beautiful, comfortablel and very clean as is the Inn itself. The complimentary breakfast is delicious as well as room service in the evening. I would definitely recommend this hotel.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello AngePenn, We hope the next time you visit us would be more than just an overnight stay as we'd love for your to see and experience more of what our little town has to offer. Thank you for choosing to stay with us and we're glad that you had a comfortable stay. We greatly appreciate your recommendations and we'll try our best not to let you down. Hope to see you again soon! Regards, Christine Buenavidez Guest Relations Manager

"Best Western Leduc, AB"

5
07/11/2017

Definitely worth staying. All staff were extremely friendly, pleasant went out of their way to help. The complimentary breakfast was amazing and fresh with lots of selection. The staff made sure you were never wanting for more coffee. The room was clean and very comfortable. In short, an entirely enjoyable experience.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hi S6499CVstevenv, Such delight to read your comments, definitely warms me up like a hot cup of cocoa in this cold autumn night. We're glad that you had an enjoyable and comfortable experience, from the room and the hot complimentary breakfast. Will definitely be sharing this to all. Our staff will always be here to provide you that warm, friendly service all the time. Till your next stay! Regards, Christine Buenavidez Guest Relations Manager

"Best Hotel"

5
07/11/2017

The hotel staff are very friendly and caring . The breakfast is a wonderful buffet, serving eggs, meat, pancakes, french toast and pastries. They also provide a shuttle to the airport and long term parking.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Dear Judypitcher, Our way of saying thank you for continuously choosing to stay with us all this while is the care and friendly service we provide you and all of our guest. We appreciate the good words you have for us. We'll try our best to make you feel that you are in your home away from home every time you stay with us because you are our guests turned to friends to family. See you again! Regards, Christine Buenavidez Guest Relations Manager

"Business meeting"

4
06/11/2017

Very clean and friendly staff! Very accommodating to our group! I would absolutely recommend staying here, very affordable and convenient! We plan on booking again and sharing with others. The staff was beyond friendly helpful.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hi 4nickyr, What we do for one same goes out to all our other guests. You are very much appreciated and that's how we show it, by taking good care of you and your needs. Thank you for choosing to stay with us and we're glad to know that you had a wonderful stay. We can't wait for your return! Regards, Christine Buenavidez Guest Relations Manager

"Awesome Hotel"

5
30/10/2017

We were part of a wedding group so we had a group rate. I'd stayed at this hotel years ago and it looked quite different. Now it has been nicely renovated! Beds were very comfortable (I even asked if I could buy a pillow and it was waiting for me upon checkout!) and the room we were in was very quiet. We had the buffet breakfast which was pretty good as well. Should I require a hotel in Leduc, I would definitely stay there again!

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hi Meemaw2, It's good to have you back here and much appreciation for considering us for your future plans. We're glad that we've gotten your approval for the recent upgrades that we did as a lot of thought and work was put into it. Have a pillow protector over your newly bought pillow and it'll last you for years. Our breakfast is prepared our talented kitchen staff and I'll make sure to share your comment to them. Thank you for choosing to stay with us! See you again! Regards, Christine Buenavidez Guest Relations Manager

"My Enjoyablr Stay!!"

5
28/10/2017

Best Western Premiuim lives up to their name ... they are the BEST ... it felt like being at home, clean, and caring staff! Best Western Premium Leduc is the place you'll want to stay at while on business or pleasure!

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello RoselleC, Our doors are always open for you and you will be treated with great care and provide you with the best service you definitely deserve. We take pride in being your hotel choice in the Leduc-Nisku area and for being considered your home away from home. We're all excited for your return! Regards, Christine Buenavidez Guest Relations Manager

"Pros and Cons"

2
23/10/2017

Most of the hotel staff are amazing. I would not recommend using any amenities that require you to deal with Judy (wedding coordinator). The rooms look gorgeous, the WiFi is good quality, the lighting isn't the greatest, the beds are ridiculously hard, and even their 'soft' pillows were too tall for me.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello kristinb857, We'd like to thank you for choosing to stay with us and taking time out of your day to write us a review. Thank you for the appreciation you have for our staff. We are all committed to provide a high quality of service and so I would like to sincerely apologize on behalf of everyone if there are things that are not quite to your satisfaction. There maybe a difference in opinion and in how we view things but we greatly appreciate you coming forward and showing us to look at things in a different perspective. We value your comment and we'll make sure to use this to better our service to you and all of our guest. Again our sincerest apologies and we hope you'll give us a chance to show and make you experience our hospitality. Hope to see you again! Regards, Christine Buenavidez Guest Relations Manager

"Great Service"

5
22/10/2017

We have used this hotel over the past 3 years while in Leduc to see specialist as the hospital. The service at the front counter to the restaurant have always been excellent. The staff are friendly and very accommodating. Always request this hotel when we have a medical appointment at the VSB that WCB books

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hi teresamV8438VZ, We appreciate the loyalty for so many years, we take pride in being your hotel choice in Leduc-Nisku area. You deserve nothing but the best stay and the excellent service from each of us every time. Looking forward to your return! Regards, Christine Buenavidez Guest Relations Manager

"Best of the Best Westerns"

5
22/10/2017

Everything here is A+. Staff, rooms, food...it's all so bloody perfect! Over the years the staff we have interfaced with are still there and genuinely happy to be there. Rooms are well thought out and clean. Breakfast included - and real food versus the microwaved items that pass for breakfast at most chains. Can't wait to return here.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hi Barry414, You are always welcome here and the excitement every one gets knowing that you're back says a lot of how much we appreciate you. You are not just our guest but a part of our family. Thank you for always choosing to stay with us. Our doors are always open waiting for your return! Regards, Christine Buenavidez Guest Relations Manager

"Fantastic"

5
21/10/2017

One of my favorites in Alberta. Classy rooms, with fantastic beds and blankets. Always treated fantastic as a hotel member. I stay here an average of 2-3 times per year, and have never had anything but fantastic service. Breakfast is always decent, but I tend to avoid the eggs (sometimes seems undercooked or from a carton). They alter the options just enough throughout the week to not cause boredom. WiFi seems an improvement over the last couple hotels I've stayed. The location is fantastic and has every amenity you could need right nearby.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello J3484FKderekb, Our appreciation for the many times you've stayed with us. You deserve nothing but the best service and that is nothing compared to the loyalty you have for us. We know how important it is to have a good Wi-Fi connection and we're glad that you find it all improved. Thank you for being your preferred hotel choice in the Leduc-Nisku area. See you again! Regards, Christine Buenavidez Guest Relations Manager

"Amazing hotel!"

5
20/10/2017

Great stay! Wonderful people! Alive this place! I strongly recommend this hotel! When I'm in Leduc this is my go to for sure! The staff is very helpful the pub has wonderful food and wicked staff. Best of all the rooms are very comfortable

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello Erin B, Thank you for choosing to stay with us! Knowing that your stay has been great and comfortable just made my day! We are lucky to have staff that exemplifies hospitality in every way they can possibly can. Definitely will be sharing this to all and celebrating with them. You're so awesome for recommending us and we are very grateful for that! Can't wait to have you back! Regards, Christine Buenavidez Guest Relations Manager

"Mr Dent"

5
18/10/2017

Beautiful hotel 10 mins from the airport rooms are of a generous size with all the extras you will need the reception staff are fantastic nothing is to much trouble and so helpful we've ate here and the food is top notch along with breakfast something for everybody the bar in the hotel obrians as a good selection of food and drink the food is very tasty and big enough portions to fill you up you won't be disappointed coming to this hotel

"Our favourite hotel"

5
18/10/2017

We always stay at this place because the staff are great, room is nice and the breakfast is excellent. Parking is good night lighting with plug-ins and I can usually see my car from the room.Very good value and relaxing.

"My home away from home"

5
18/10/2017

So how many times do you walk into a hotel after midnight and after not being there for a year the desk clerk looks up and calls you by name to welcome you back! Need I say more? Way to go Shaun......and Best Western Leduc. Also, the best breakfast and buffet meals of any hotel I've ever stayed at even close to this price range. This team gets it!!!

"Great overall experience"

5
15/10/2017

Pleasant, professional staff. Check in was short, simple and hassle free. Front counter & restaurant staff were easy to deal with and they were very welcoming, ensuring that all of our needs while staying here were met. It is evident that all staff members that we dealt with enjoy working at this hotel and went out of their way to make sure that our stay was as enjoyable as possible. Would definitely return to this location again.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello Weezie00105, How well we are taken cared for reflects on how we all take care of our guests, thank you for noticing that. We're very much happy to know that you had a great experience with your stay and that we were able to meet your needs. Thank you for choosing to stay with us and sharing with us your feedback. Looking forward to your promise of return! Regards, Christine Buenavidez Guest Relations Manager

"Excellent hotel"

5
11/10/2017

Stayed one night while visiting family for Thanksgiving. Lady at front desk was extremely friendly & helpful. Check in was quick & easy. Room was clean & beds were comfortable. Hotel was quiet & we all had a great sleep. Wifi worked great as well. Checkout was also quick & easy - very friendly service at front desk. Would definitely stay here again if we were in the area. Overall great value for the price of accommodation.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello S M, Such wonderful to hear you had a good stay with us and well spent Thanksgiving weekend with your family. We're glad that that you were helped and assisted well by our front desk staff and for finding. Thank you for choosing to stay with us and for the promise of return! Looking forward to that day you'll be back! Regards, Christine Buenavidez Guest Relations Manager

"Nice hotel and staff"

5
10/10/2017

Perfect location. Comfy beds. Nice restaurant and lounge. Good breakfast selection. Friendly and helpful staff from the front desk to the restaurant and the room attendants. Wil definitely stay here again.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello laurizv, You may just have stayed with us but we are already looking forward to your return. Our heartfelt thank you for choosing to stay with us and considering us for future stays. We're glad that you find our location convenient for your travel plans and enjoyed our offerings in O'Brian's restaurant. We are lucky to have staff that takes pride in what they do and it reflects on how they takes care of all of our guests. Thank you for you time in writing us a review. See you again soon! Regards, Christine Buenavidez Guest Relations Manager

"Quiet, Friendly Accomodation"

5
08/10/2017

My wife and I stayed at this location for 3 nights in early September 2017. It's a nice modern facility, it's close to the airport and the staff are super friendly. The hotel is very clean and had a quiet atmosphere for our entire visit. The hotel is a 15 minute ride to the airport and it is within a 25 minute drive to the West Edmonton mall. We booked a serenity suite, it's a beautiful large room with a fireplace and Jacuzzi tub. The room had a large desk area and lounge couch so it would also be very suitable for a business stay if desired. The breakfast buffet was very well done and it was above and beyond a typical el-cheapo hotel breakfast. There is a bar and a restaurant just off the lobby. There are also various establishments for dining in within walking distance of the hotel if you would like to go off the property for a meal. I don't recommend wasting your time trying the White Spot restaurant across the street. The staff always greeted us as we passed by the front desk, even the maids and maintenance staff would acknowledge you with a "Good Morning" or a "Hello" if you met them in the corridors. The ladies working the breakfast buffet were always smiling and they kept on top things in a professional efficient manner. I have stayed at many different accommodations in Alberta the last 10 years and The BWP Denham would definitely be in my top 3 locations in the province for having the friendliest staff that I have encountered during my travels. There weren't really many faults at this location. A couple of minor issues was the fridge in our room was very loud when it kicked in and the room with the ice machine and vending machine was extremely hot. We mentioned the noisy fridge when checking out so maintenance could inspect it prior to the next guest checking in. The staff even offered us a discount, but we declined as we were on a casual stay it wasn't enough of an inconvenience that we considered worthy of a discount. The small room in the tower section where the ice machine and vending machine are located is not ventilated properly and with 2 big machines competing for oxygen in a small area, it is very hot in there. I would hate for anything bad to ever happen, but if a fire ever breaks out at this location I'll bet the inspectors will trace it back to this area. The shower controls were complicated, we never really got the hang of getting it figured out for our 3 day visit, I guess we could have called for assistance, but it was more exciting experimenting with the controls not knowing which direction the water was going to shoot at you lol!!! If you are looking for a clean, comfortable location with a quiet atmosphere when passing through the Edmonton area, the BWP Denham Inn & Suites will be an excellent choice for your over night needs. The price is very reasonable for the quality of the room and over all facility. One of the best attributes of this location is definitely the staff. They are well trained, courteous, and very friendly. When considering accomodations in the Edmonton area in the future, whether it be for a short visit or an extended stay, I would have no issue booking a room at this location the next time I'm passing through.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello CommanderRyker, The excitement of reading your extensive review at the same time learning and knowing from your perspective, the time spent in sharing with us your experience are all greatly appreciated. We're glad to know that you enjoyed your stay as well as the complimentary hot breakfast buffet. The controls of the shower is a little bit tricky but like you said the excitement of not knowing which dial would activate it is thrilling also it's a very relaxing shower if I may add, let us know the next so we can show you and so you can experience its full potential. We have made a note with regards to the temperature in our ice machine room and we have also checked the fridge in your room. Again our apologies for any inconvenience this has caused you. Thank you for choosing to stay with us and for the appreciation for all our staff. Will definitely be sharing this to all. Looking forward to seeing you again! Regards, Christine Buenavidez Guest Relations Manager

"Great Hotel!! "

5
08/10/2017

Very friendly and helpful, polite and accommodating staff. Lisa was great! Made sure we knew how to get around Leduc quickly. The hotel is trendy with art, updated carpet, accessories, bedrooms and bathrooms. Table lamps have plugs in to charge your phones, microwaves in your room, comfy beds (too fluffy of pillows. Bring your own if you like them flat or firm!) Free breakfast provides warm foods, cereals, yogurts, fruits and more. No need to go anywhere else. Easy check in and check out. All hotels should be like this!! Thanks for a great stay!

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello keep_smilingirl, Just like your name, you definitely made us smile. Thank you for the review and for choosing to stay with us. We're glad to know that you liked the recent upgrades we did and all the additional amenities in the room. Also for enjoying the complimentary hot breakfast and most specially the personal friendly service from our staff. We have flat or firm pillows available, just let us know the next time. Hope to see you again soon! Regards, Christine Buenavidez Guest Relations Manager

"Great Service"

5
07/10/2017

Excellent friendly and helpful staff. Staff took the extra time and effort to help us get good value as they only had suites left and were a bit more expensive than we wanted to spend. Very clean room. Only complaint was the pillows were all (4) too soft.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Dear barrym27, Thank you for your time in writing us a review and thank you for choosing to walk in our hotel and stay with us. Our pleasure to be able to help you get the rooms you'd be comfortable staying in. We're glad that you find our rooms clean and had an enjoyable stay. My apologies if the pillows were not quite suitable to your liking, we've added notes on your profile the next time you visit, we'll have firmer pillows for you. Hope your next visit won't take too long! Regards, Christine Buenavidez Guest Relations Manager

"Clean, Quiet, and Comfortable Rooms"

5
05/10/2017

This hotel was recently renovated I believe. Everything is nice and new. The staff are friendly and the check out process was simple... I just left the keys in the room and left : ) I only stayed one night, on business, but I had no problems and the hotel is easy to find, near the airport . Thanks!

"Exceptional value"

5
04/10/2017

Reception was super friendly and accommodating. The room was lovely and quiet. The hot buffet breakfast was a treat. We were super happy with our stay at this hotel. It is a short drive from the south end of Edmonton, but we were staying in that area anyway so it was not inconvenient.

"A gem of a hotel in Leduc!"

5
04/10/2017

We had the great pleasure of enjoying an evening at the Denham Best Western in Leduc. The front desk staff were excellent and the room was amazing. The bath towels were very thick and luxurious. We really appreciated the suite and the king size bed. It made our stay even more enjoyable. Great location right off Highway two. Nice to avoid all the rush-hour traffic coming into Edmonton if heading south.

"Highly Recommend"

5
03/10/2017

Great place to stay, good restaurant and lounge. Very friendly and courteous staff. We were relocating to Ontario and decided to stay there as we had visited Jonathon's lounge many times. I plan to stay there again when I travel for business.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello _boltonthomasw, We are grateful for the many times you've visited us and a simple thank you is not enough. All that you have experienced is without a doubt because of the service provided to you by our staff and we sure take pride in having all of them. Our doors are always open to you anytime and our utmost gratitude to you. Looking forward to your next visit! Regards, Christine Buenavidez Guest Relations Manager

"Friendly, clean, decent food, great price"

4
02/10/2017

I was pleasantly surprised by how lovely this hotel was! The room was very clean, the staff were polite and helpful and the breakfast voucher was a nice touch. The in-room coffee was terrible and other guests doors slamming at 6:30am was less than awesome, but clearly the hotel can't control that. Oh and I could only connect to in-room wifi with my phone but with a short stay it wasn't worth spending time trying to sort it out.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Dear sarahB537BG, We are glad that you had a great stay and that you find our rooms clean and our breakfast enjoyable. Thank you for choosing to stay with us and sharing with us your experience regarding your stay. My apologies for some issues you've encountered. Your comment is important to us and we will use this to better our service for you and all of our guest. We greatly appreciate your understanding and we hope you'll come back and visit us again and for sure you'll be welcomed with warm smiles from all our staff. See you soon! Regards, Christine Buenavidez Guest Relations Manager

"Excellent Stay"

5
25/09/2017

We had a wonderful 2 night stay at the BW Denham Inn and Suites in Leduc. Our room was very comfy and the breakfast and dinner buffets were excellent. The hot tub was very welcoming after a long day. The staff at this BW were very efficient and friendly. I will be back.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello Tripsters2, Thank you for spending your 2 nights with us and we're delighted to know that you had a great experience and comfortable stay. Our buffet offerings in O'Brian's restaurant are prepared by our talented kitchen staff, will definitely make sure to pass on the compliments. We're lucky to have staff that goes above and beyond in being hospitable to all of our guest and we're glad that you were able to experience that. Thank you for the promise of return, we can't wait to have you back! Regards, Christine Buenavidez, TCP Guest Relations Manager

"Great Hotel"

5
24/09/2017

Spotlessly clean, excellent, friendly service. Newer property, with easy access to the highway, airport and Edmonton. We attended Edmonton Expo and were able to get there in 15-20 minutes each way. We will definitely be back.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello Jay M, Thank you for finding our property and rooms clean, also the friendly service is a mainstay here so expect more of that when you visit us again the next time. We're glad that our location works well in your favor. Thank you for choosing to stay with us and we can't wait to have you back. See soon! Regards, Christine Buenavidez Guest Relations Manager

"We like to go there"

4
23/09/2017

Room was very clean. The staff is all the time nice, polite, very friendly and all the time ready to help. Just one think we asked for a king bed and we received a room with a Queen. they have a bar and restaurant and their open hrs are good for traveller. If you leave early (before the breakfast, they have muffin/coffee ready to take with you. We just like to go there, it's convenient and not expensive and no issues with the service at all.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello Nancy T, Thank you for the feedback about your stay. We can't thank you enough for coming back here to stay again and again. Such a delight to read your comments and it certainly inspires us to provide such hospitable service to you and all of our guests each time. Our apologies for not getting you your preferred room type on your last stay, we'll definitely try our very best to get you in a King room for your future stays from now on. Thank you for letting us know, your comfort while you stay with us is one of our top priority. Looking forward to your return! Regards, Christine Buenavidez Guest Relations Manager

"Excellent Service, Clean and Tidy Rooms, Professional Helpful Staff"

5
22/09/2017

Great place to stay either for business or personal, very clean and tidy rooms, professional and helpful staff. Slightly more expensive than hotels nearby but worth the extra money spent. Definitely recommend.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello amirk702, We are very grateful for the chance to host you during your stay. To experience the friendly and helpful service from our staff and comfort of our rooms and finding it all worth the price you paid for, we truly appreciate that. Thank you very much for the recommendation. See you again soon! Regards, Christine Buenavidez Guest Relations Manager

"Fabulous Stay"

5
21/09/2017

Super hotel with friendly staff. Clean clean rooms which was awesome. The restaurant food was good. You don't even have to leave the hotel as it has everything you need. Bar restaurant and well laid out. Definitely my choice in Leduc.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello Peter M, Such a great expectation to live up to but we're definitely up for it. Friendliest service and great clean rooms to come home to each time you visit. We're glad that you've enjoyed your stay and much appreciation for making us your preferred hotel in the Leduc area. We can't wait to welcome you back! Regards, Christine Buenavidez Guest Relations Manager

"Great for Business or Holidays"

5
20/09/2017

This is our companies corporate rate hotel for the area, I was expecting a status quo experience as we do a lot of business there. I was treated as if I had the presidential suite. The front counter staff is amazing, they are very cheery and seem to enjoy working there. I was blown away when the one lady called me by name as i was walking in the lobby. Rooms are clean and well laid out. The restaurant and bar in the hotel are great options if you're not wanting to leave the hotel, I worked on my laptop in the lounge one evening and just had tea, they never made me feel like I was in the way and were very attentive of checking on me. Very impressed overall, I would highly recommend it for business or holidays

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Dear CDub306, In a place where guests are treated friends and friends like family...you'll for sure have a home away from home with us. We can't thank you enough for sharing your experience for everybody to see. For choosing to stay with us and allowing us to take care of you, nothing more we can ask for. Looking forward to your next stay! Regards, Christine Buenavidez, Guest Relations Manager

"Excellent Hotel!"

4
17/09/2017

Wonderful hotel! Very clean, modern and professional. This was my second stay and I was impressed to see the hotel completely renovated:) Being from Fort McMurray we stayed at this hotel for the 4 weeks of evacuation. The staff were very caring, helpful and accommodating to myself and my daughters and went over and above to make this our home away from home. Thanks for the great hospitality!!

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Dear melissacK3551QJ, Thank you very much for coming back to stay again with us. Yes, the reno's, we made it and glad we got your approval :) Its been about a year since the Fort McMurray incident, it brings back a lot of memories. We are definitely one with all of you and it feels good to be able to extend our home to you and your family during that time. Our thanks to you for the opportunity to be able to serve you the last time and this current stay. You'll always be welcomed and treated like long lost family we haven't seen in ages. Looking forward to having you back here again! Regards, Christine Buenavidez Guest Relations Manager

"Best Best Western"

5
17/09/2017

Desk staff are awesome. One of my favourite hotels. Many great amenities. Newly refurbished inside and out. The restaurant is very good. No need to go elsewhere to eat. Breakfast is one of the best of any hotels around.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello 175blairt, We can't thank you enough for choosing to stay with us and for being one of your favorite is an honour. A lot we have to go through during renovation but the end result, having guest like you, give us compliment is definitely worth it. We're glad that you enjoy your stay as well as our offerings in our restaurant, O'Brian's and the complimentary hot breakfast. We truly are grateful for the appreciation for the service our staff provides. Can't wait for your return! Regards, Christine Buenavidez Guest Relations Manager

"Great airport hotel."

5
16/09/2017

We always stay hear when we are flying out from Edmonton airport. They have good rates for parking your car while you are away and there is a free airport shuttle. The rooms are spacious and comfortable and the rates are very reasonable. The staff are always very friendly and helpful. Also there is a hot breakfast that is always very good included in the rate.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Dear Brenda S, Much appreciation for coming back to stay! Thank you for all that you have to say and it always feels good to welcome a familiar face. We're glad to know that we are able to deliver comfort, friendly and helpful service each time you stay with us. We'll be waiting for your return and will always welcome you like a long lost family we haven't seen in a while and of course, the complimentary breakfast will greet you good morning for sure. See you again real soon! Regards, Christine Buenavidez Guest Relations Manager

"Great Hotel!!"

5
14/09/2017

One of the best overall stays for quality and value you'll get anywhere! Some of the nicest rooms anywhere including the quality and decor and functionality. Helpful, caring staff that make you feel your business is important. Quiet as well. One of my top picks for sure!

"Nice Hotel"

4
14/09/2017

Stayed a night here in Sept 2017 and was pleasantly surprised by the quality of this hotel. Helpful staff, good buffet breakfast, clean room and nice bathroom. I'm quite picky about accommodations and had zero complaints.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Dear jonjon83, We are very pleased to know how much you've enjoyed your stay here with us. We're glad that the cleanliness of the rooms and the complimentary hot breakfast buffet got your approval and that you were satisfied with the service provided by all our staff. For taking time to let us know and for choosing to stay with us, it is greatly appreciated. Hope to see you here more often! Regards, Christine Buenavidez Guest Relations Manager

"Booked through Hotwire. Outstanding quality for the price and location."

5
13/09/2017

Outstanding value, considering price, location and amenities. I booked through Hotwire earlier the same day. Clean, comfortable, large room. Friendly and efficient staff. Modern decor, convenient location.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello Explorator7, Thank you for choosing to stay with us. We're glad to know that your stay has been great and comfortable. For finding the price paid reasonably valued with all the amenities included. We greatly appreciate your time in sharing with us your experience. We hope you'll come back and visit us again! Regards, Christine Buenavidez Guest Relations Manager

"Very Nice Surprise"

5
13/09/2017

The hotel was very very nice but what made the visit memorable was the staff. From the greeting at the front desk, to meeting staff in the hallways, to the very extensive free buffet breakfast, the staff seemed genuinely happy to see you. It was a treat. well done.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Dear Hal G, You're in for a nice surprise every time you'll stay with us. We'll greet you with the same enthusiasm and will get the friendly smiles from all staff. We're very much honoured to have such an amazing staff that goes above and beyond in being hospitable to all of our guest. Thank you for choosing to stay with us and for taking time to share your experience. Looking forward to your return! Regards, Chrisitine Buenavidez Guest Relations Manager

"Amazing Hotel"

5
11/09/2017

This was one of my best Hotel experiences ever. The front desk staff were amazing and they even allowed me to check in at 11:15 as I was part of a wedding party and couldn't be back until late in the evening at the earliest. The friendliness was second to be found amazing after the cleanliness and appearance of the lobby. Once into the room the appointment and cleanliness were next to be appreciated. The breakfast was amazing with the exception of no bacon on our day bu the Ham was delicious. The serving staff were also all amazing This is by fat the BEST HOTEL EXPERIENCE I have had. Great location as well.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello Christopher W, We are lost for words for all that you have to say. Choosing to stay with us is already an honor for us and the appreciation is much more than we can ask for. We're glad to know that your experience has been exemplary and that getting you early into your helped a lot. The next time you visit hopefully bacon will be on the menu. Will definitely be sharing this to everyone! See you again soon! Regards, Christine Buenavidez Guest Relations Manager

"Best Western Denham"

5
07/09/2017

A great hotel near the Edmonton Airport. Friendly, courteous, and knowledgeable staff. Free upgrades for elite members. Free shuttle to the airport. Prices in the lounge were a bit higher than other Best Westerns I have stayed in but the food and service was very good.

"Superb hotel"

5
05/09/2017

This hotel was one of our top 5. When we arrived, we were greeted like friends. They had our reservation and all was explained. Our room was clean, comfortable and scent free as requested. The restaurant staff were super friendly and the breakfast was incredible and displayed in a very tasteful way. We will stay there again!

"Business stay August 28 to Sept 1"

4
05/09/2017

This hotel is run very well. The front desk staff and restaurant staff are very friendly. All rooms and facilities were clean and up to date. Location for me was very convenient; close to Edmonton airport. Onsite restaurant had great food and the complimentary breakfast had more than enough hot and cold selection.

"Great location for airport"

5
05/09/2017

Good, well-appointed hotel with great access to Edmonton International Airport. Helpful and friendly staff; good full breakfast. Reasonable price. Have stayed there previously and will do so again. Easy access to south Edmonton, Nisku, Devon and surrounding area.

"Always an awesome stay"

5
05/09/2017

I have stayed here many times and it's always an amazing stay. Staff is great as well as the hotel. Would recommend this place. Location is great if you are travelling and want to stay within distance to the airport.

"great hotel, great staff"

5
31/08/2017

A great place to stay! Hotel was very clean and modern, very friendly staff, large rooms. the hotel provides a complimentary buffet breakfast, which is a nice bonus. I would highly recommend this hotel.

"Well Looked After!"

5
31/08/2017

We booked a block of rooms for our guests at the Best Western Premier Denham Inn & Suites for our daughter's wedding in August 2017. We received a great rate, very clean rooms, really comfortable beds and pillows! Our room included a hot buffet breakfast as well. Everyone in our group commented on the comfortable bed and pillows. Had a great stay!

"Excellent best Western"

5
31/08/2017

We were very impressed with the staff when we arrived with their knowledge of the rooms and their friendliness. The rooms were new clean and comfortable The breakfast that came with our room was hot and had lots of options

"Love this hotel"

5
31/08/2017

We stay at this hotel every time we travel. The staff are awesome, the hotel is clean and quiet and the beds are the best. Complimentary breakfast is an added plus. Our past visit included a birthday card and a very large yummy piece of birthday cake. Absolutely service at its best.

"Resort style hotel!!"

5
27/08/2017

I stay here on occasion during my road trips to and from Alaska from the US. This is one of the finest hotels one would want to stay in. The staff are all very professional from the time you walk in to the house maids to the restaurant staff. The rooms are very clean quiet and comfortable. The service along with the quality of food in the restaurant and lounge make one not want to leave. They have recently gone through some remodeling that turned out very nice! My only complaint from giving them two thumbs up and a perfect 10 would be that there is not much of a business center to work with. It is located next to the lobby front door and lounge. If you need to print something you have to ask the front desk to retrieve your documents from the back room. Awesome place to stay and very relaxing. I would highly recommend this hotel.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Dear Harleyriders10, For keeping us in mind through the many years you've travelled from Alaska and back, we are beyond grateful. For sharing us your experience about your stay, and keeping us on track with all the reminders and appreciation you have for us. We've always been proud of our staff for all the efforts and hospitality they willingly provide all our guest. Thank you for the feedback regarding our business center, will for sure keep this in mind. Much gratitude to you for the recommendation! Looking forward to your next visit! Regards, Christine Buenavidez, TCP Guest Relations Manager

"Edmonton trip was premier"

4
24/08/2017

Hotel experience was premium from in room to the hotel staffs. Restaurant food was good. They had different value of food everyday for breakfast. Hotel allowed us to check in really earlier. When we go back to Edmonton we would stay there again

"Wow - Best Western has really improved"

5
24/08/2017

I have always considered Best Western an economy travelers hotel. However, this property was lovely. Everything looked fresh and new and all the additional in-room amenities were well-appointed and useful. The bed was more like a Sheraton dream bed - great mattress and good quality linens. The staff were stand-outs. They are likely a higher caliber than many of their clients. I do wish they had a pool - my daughter was with me.

"Quality Hotel"

5
20/08/2017

We have stayed at this hotel a number of times. Always great hospitality with great rooms and comfortable beds. The hotel has been newly renovated, clean and is in very good shape. We always try to stay here.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello lethsenior, We are privileged to have you stay with us every time you are in the Edmonton International Airport. We're glad to know that just as always, you enjoy the hospitality and comfort of our beds. Good to know that we got your approval as well for the recent upgrades we did in our property, we appreciate you immensely. Looking forward to your return. Regards, Christine Buenavidez, TCP Guest Relations Manager

"renovated!"

5
18/08/2017

I've stayed at this hotel frequently because it is conveniently close to the international airport, easy to find and the staff is very friendly/helpful. I had not been there for two years and was pleasantly surprised. They've just recently finished all their renovations. It has become a very modern hotel that has continued with the traditional very helpful/accommodating service. spacious/quiet room, good bed and shower. The shower misses handle bars alas. Breakfast has many choices including fruit and yogurt. I missed whole grains; possibly they were there but not labelled. It is close to Telfort Park (12 minute walk to get there; accessible by car), which is worth visiting, especially early morning (in the summer/spring/fall). This is a great hotel/pleasant place to stay. I try to stay here every time I come to Edmonton.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello 46carpediem, We missed you and thank you for coming back. For sharing your feedback about your stay and getting that "a ok" from the finished reno's we've done. There's nothing quite as nerve wracking than getting the approvals of our long time guest as we know that you have come accustomed to all our ways and doings. All this we have you and all of our guest in mind as we want nothing but the best. Will definitely send your kudos to our kitchen staff as they are reason behind the great offerings we have. See you again soon! Regards, Christine Buenavidez, TCP Guest Relations Manager

"Denham Inn Review"

5
17/08/2017

Excellent. We arrived and realized we had booked the wrong day, but Christine made sure we had a room for the night. Staff here is very outgoing and friendly and makes for a very nice stay. Very handy location for what we required as well.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello michaelmL9602GY, You are just as excellent. We couldn't thank you enough for the opportunity of providing accommodation for you and for writing as a review. We appreciate you recognizing our staff as they do go above and beyond in providing such hospitable experience for our guests. Please come back soon! Regards, Christine Buenavidez, TCP Guest Relations Manager

"Friendly and accomidating staff"

5
15/08/2017

Friendly hopeful staff, great breakfast selection with special accommodations for GF people and comfortable beds. My go to place to stay when in the Edmonton area. The meals are great at both the restaurant and lounge.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Dear Maureen P, We feel honoured and privileged to be your go to hotel whenever you come to Edmonton area. Much appreciation to you and we'll make sure that you will always be treated with great care and hospitality. Will definitely be celebrating your comments with everyone. See you again soon! Regards, Christine Buenavidez, TCP Guest Relations Manager

"Fantastic hotel"

5
08/08/2017

We stayed here 2 nights before a family reunion. Our plane landed at 9 am and of course most hotels have check in at 4. We called ahead and told them we weren't sure what to do for 6 hours. They told us to use the free shuttle from the airport and our room would be ready! So sweet of them! Shantelle at the front desk was awesome (I think that's her name!). Our room was beautiful, large and had everything we needed! Our son enjoyed the fitness room and we all loved the hot tub. Breakfast was free. Over the 2 days of our stay, breakfast included eggs, bacon, sausage, pancakes, French toast, fruit, oatmeal, cereals, amazing potatoes, yogurts, muffins, croissants, and unending coffee. Only complaint, the eggs were not freshly cracked. We also needed a cooler for the reunion and Shantelle found one for us! We ate at O'Brians Restaurant at the hotel and enjoyed the Wing night.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello teechBrantford, We can't thank you enough for all that you have to say during your 2 nights stay with us especially for choosing to stay with us. We're glad to know that we were able to make your stay comfortable, from the complimentary shuttle service from the airport, to the early check-in and the use of our amenities. For recognizing the well prepared offerings we have in the O'Brians, we very much appreciate that. We will definitely be celebrating with all of our staff and commending them for providing such hospitable experience for you. Looking forward to having you stay with us again! Regards, Christine Buenavidez, TCP Guest Relations Manager

"Great Hotel"

4
02/08/2017

I stayed at the Best Western Premier Denham Inn & Suites for one night. I found the staff to be very friendly and helpful . I received a complimentary upgrade. The room was clean with modern decor. Breakfast was included and good. I would certainly stay at this Best Western Hotel again.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello bij1963, Such a delight to know that you had a great stay with us and that you enjoyed the complimentary upgrade and the cleanliness of our rooms. Thank you for letting us know by writing us a review and especially for booking room with us. Your promise of return is definitely appreciated. Looking forward to your return. Regards, Christine Buenavidez, TCP Guest Relations Manager

"Fantastic experience!"

5
01/08/2017

One of the best hotels I've stayed at. Caring, helpful staff! Clean room, comfortable bed, delicious breakfast, easy to connect to wifi, free airport shuttle. Just overall, an awesome place to stay. Highly recommended!!!

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Dear jolieb761, We feel fantastic too reading your comments and thank you for sharing it for everybody to read especially to be considered one of the best hotels in your book is such an honor. We are grateful to you for recognizing our staff who goes above and beyond in being hospitable to all of our guest. Will definitely be sharing this and celebrating with everybody! Looking forward to having you back here again! Regards, Christine Buenavidez, TCP Guest Relations Manager

"Great stay at a great hotel with fantastic hotel staff"

5
28/07/2017

We'll be back! Excellent hotel! Close to main routes and other services. Easy access to the highway system. The staff were great and very friendly ans well as helpful. The breakfast every morning was terrific and in the lobby guests were treated with a blended juice coctail to quench their thirst. Great service!

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello mederickb2017, Thank you and we can't wait to have you back! For choosing to stay with us and knowing that you enjoyed your stay and the service as well as the complimentary hot breakfast buffet is definitely a treat. You certainly inspire us to be the best in what we do. Please come back soon! Regards, Christine Buenavidez, TCP Guest Relations Manager

"Excellent Stay"

5
27/07/2017

One of the nicest places to stay. The staff was superb. Super friendly. The room was perfect, It was clean and comfortable. I looked for the brand name of the mattress so I could buy one myself. I would definitely stay there again.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello Peter M, You and few others of our guest who loves the comfort of our beds is asking for the brand of our mattress. Call us or email us directly and we'll definitely share with you our secret or we can as well assist you in purchasing one for yourself. We're glad to know that your stay has been enjoyable. Thank you for choosing to stay with us and we're looking forward to your promise of return. See you soon! Regards, Christine Buenavidez, TCP Guest Relations Manager

"Top-notch service from Angela & Shantelle"

5
26/07/2017

Prompt check-in, beautiful new renovated atrium and reception area, and top-notch service. Shantelle offered to fetch a bucket of ice from the restaurant so I wouldn't have to walk. Angela explained the many dining and entertainment options within walking distance, in addition to the in-house amenities at the hotel. Love this place. Can't wait to come back. Thank you Best Western and thank you Angela and Shantelle for your A+ service. 5* all the way

"Very nice hotel"

5
24/07/2017

The staff is very friendly with great customer service. The rooms are clean and bed comfortable. Our stay included a buffet breakfast which was really nice as we didn't have go anywhere else. Would stay here again.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello 824dalef, Thank you very much for choosing to stay with us. Such a delight to read you comments much so the promise of return, knowing that you find our beds comfortable and for having such a great experience during your stay. We'll be waiting for your return! Regards, Christine Buenavidez, TCP Guest Relations Manager

"Premum hotel"

5
24/07/2017

This is by far one of the best hotels we hsve stayed in and we cannot fault the staff, services, restaurant, breakfsst or any of the facilities available. They leaned over backwards to make our stay fantastic.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello C7861KBpeterh, Such humbling to read your comments and thank you for sharing your experience with regards to your stay. We take pride in all of our staff as they go above and beyond in providing hospitality to all of our guest. Much credit also goes to our kitchen staff who are responsible in providing the great offerings we have in our restaurant and breakfast. We look forward to having you back here again soon! Regards, Christine Buenavidez, TCP Guest Relations Manager

"Burnt house"

5
21/07/2017

Our house burnt down and they went out of there way to make our stay as good as possible. They found rooms as close as they could thier was 6 of us. Free movie for the kids and cookies fruit platter toothbrush and toothpaste and asked us if they could get us anything else so thank you for the staff

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Dear 822darrellw, We are all with you in this journey. The reason may not as be as good as to why you've stumbled upon us but we are grateful we are able to extend our home to you and your family. The movies and all else is nothing much and we thank you for allowing us to do that for you and somehow we were able to make it a little bearable for all. You will always have a home away from home here with us. Hope to chance upon you again in a better light. Regards, Christine Buenavidez, TCP Guest Relations Manager

"Good potential, nice location but needs some work to earn that Excellent & Premier rating."

4
18/07/2017

Diamond member- no recognition or welcome. First time here, nothing about the hotel or amenities. Just overheard the next agent telling guest there is no pool but they can use the Days Inn up the road, which will be a BW soon. Nice gym, whirlpool is not the best with a shaky handle, no signs to remind you slipper floors and not the cleanest I have witness. The room. No upgrade for a Diamond member ( and no you were not full) but it was small. Felt like I was in NY and the bathroom was tiny. Too much happening in that room for desk chair, the ottoman and foot rest and that side where the coffee mugs are. Bed was comfortable indeed. I am curious about the other rooms. Breakfast- good selections IF you can find them available but it seems a tad chaotic. Overall staff appear happy and welcoming and seem like they enjoy their jobs and the guests. When you are a Premier, my expectations are even higher and I expect nothing but the best. I will be back.

"Awesome Stay!!"

5
18/07/2017

The hotel is wonderfully decorated. The atmosphere is homely and the management and staff are phenomenal! Thank you for the awesome service and the fact that you care about your guests. Rooms are clean, the breakfast buffet has a great selection of both hot and cold options along with all the fixings. We also ordered on Sunday night the appetizers for the 1/2 price special. What a great value!!

"Awesome hotel!!"

5
17/07/2017

I love my brief stay at the Best Western Premier Denham Inn & Suites - love the FREE breakfast buffet that was included and love the upgrade to the whole hotel!! I also love the top-notch exercise facility with "LifeFitness" equipment and the hot tub was the perfect end to my day!!

"Have stayed here before"

4
15/07/2017

Every time I have stayed at this hotel I have had nothing but an excellent experience !! Highly recommend it to any and all !! the staff are all very professional, the lands are always clean, as is the interior.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello 999gordonj, Each time you stay with us is an opportunity for us to welcome you back and provide you with a great experience. We're glad to know that we have succeeded each time. Thank you for the recognizing the great service from our staff and the tons of effort from all to be able to keep everything in order. We are truly grateful every time you choose to come and stay with us. Looking forward to your next visit! Regards, Christine Buenavidez, TCP Guest Relations Manager

"Great Stay"

5
13/07/2017

We have stayed at this hotel a few times in the past. The service is always great and with the upgrades even more appealing. The check in was quick. Our room was very good & with the fridge not in the main room but adjacent to the bathroom was good as sleeping was not disturbed by the fridge noise. All amenities were in good working order. Being there on the weekend the buffet both for dinner & breakfast were very good with many selections to choose from. Whether for travel or leisure we are very pleased to always make a stay at the BW Denham Inn & Suites.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello RetiredXray, Such big words and it definitely warms our heart to know we are able to deliver just like your past stays with us. We are grateful for the testimonies and for always coming back here to stay. Will be sharing this to all staff and will definitively be celebrating with everybody. Keep us in mind on your next adventure! See you soon! Regards, Christine Buenavidez, TCP Guest Relations Manager

"Superb modern hotel, a real gem close to Edmonton airport."

5
11/07/2017

We arrived hot and tired after a long drive but felt refreshed as soon as we walked in. I know Best Westerns and they are good, decent hotels, but we were dazzled by this one. The lobby is like a 5* hotel downtown, yet it's in a small blurb 10 minutes from the Edmonton airport We were in the Tower section and heard nothing from the airport. The rooms are freshly renovated and have everything you'd need, including a well-placed night light near the bathroom. We ate supper in the restaurant and it was surprisingly good, and the buffet breakfast is unbeatable. Scrumptious! Everything was cooked to perfection with a great choice of fresh fruits. The AC worked well, and there's a small fridge & tea and coffee maker in the room. I just swapped a blanket for the down duvet, which I found too hot and heavy in summer. The free shuttle to the airport was most appreciated, just wish we could have stayed longer!

"Amazing! "

5
10/07/2017

I stayed a total of 3 nights recently and had an absolutely wonderful experience. The front desk staff went above and beyond to ensure that I was able to move from a room with a view of a roof and dryer vent hanging down. The next room was so comfortable, that if I didn't have to attend family functions, I would have just stayed and hibernated. Both rooms were very clean and fresh smelling. It was also nice to have a window that opened. I will definitely stay there again next time I am out west.

"Great hotel to stay in"

5
10/07/2017

great hotel to stay in, very helpful staff, clean and modern, pretty inside and out!!! Great location as it was easy to find!! would have loved to us the fitness area but I had no time. would have liked to see a swimming pool. they do have a whirlpool.

"Great Breaky and Staff"

5
05/07/2017

The staff throughout hotel, were helpful and we were given great service. Breakfast room was very comfortable and clean and the food was very good, scrambled eggs were excellent! Great value as it was included in the price of the room.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello noreena404, We are delighted to hear that your stay has been great and that you enjoyed our complimentary hot buffet breakfast. Thank you for choosing to stay with us and we hope that we continue to be your hotel choice in the Leduc area. Looking forward to your next visit! Regards, Christine Buenavidez, TCP Guest Relations Manager

"Lat flight Overnite"

4
05/07/2017

We arrived around 2 am and got a good rest and a great breakfast. The room was clean, quiet and beds were comfortable. we left around 9am so it was a short stay. Exactly what we needed after a long flight. Very close to the Edmonton International Airport, YEG. Thanks BW see you again :).

"Excellent Hotel! and Super Friendly"

5
04/07/2017

This hotel is one of best in the area! The staff are super friendly and very helpful. The hotel is very well maintained, cleaned and has been recently updated and renovated to a very modern look and feel. I have been staying here for many years and I have never been disappointed, even during the hotels renovation period the staff did their best to accommodate any request. This is home away from home! Highly recommend it to anyone staying in the area!

"Great free breakfast"

4
01/07/2017

We enjoyed the service and the free breakfast. The lounge has great food as well. Rooms were ok but it is an older hotel. We were able to walk to the mall which was nice. Pretty quiet room and there are other places to eat near by. Close to the airport with the shuttle service. .

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello Judy K, Thank you very much for staying with us and for sharing us a feedback regarding you stay. We're glad to know that you enjoyed our complimentary hot buffet breakfast as well as the lounge offerings. Also our location made it convenient for your stay. We hope that we continue to your hotel choice in the Leduc area. We're looking forward to have you stay with us again! Regards, Christine Buenavidez, TCP Guest Relations Manager

"Best sleep yet!"

5
28/06/2017

I have spent quite a few nights in hotels over the past year and this is the BEST room yet. Great beds, and pillows, best sleep I've had in awhile. I will definately stay again and I will recommend it as a great place to stay.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello deddrd, Thank you for choosing to stay with us and for letting everybody know about the BEST sleep experience you've had. We are very glad to know that you've had a good stay and enjoyed the comfort of our pillows and mattress. Thank you for the promise of return and we are much grateful for the recommendation. Looking forward to your return! Regards, Christine Buenavidez, TCP Guest Relations Manager

"great experience"

5
25/06/2017

This property is a great place to go. Way above most. Staff go out of their way to be friendly and helpful.it is well situated to the airport and amenities. Upscale, good services, good restaurants and nice rooms

"Worth the read"

4
24/06/2017

If your looking for a great place to stay, with great food, a lounge/bar, friendly staff and in leduc I do recommend the best western denham inn. The food is really good, it's close to the airport and there's amenities near by

"Our favourite hotel"

5
24/06/2017

Wonderful staff, attention to detail, lots of little special things like flavoured ice water and apples in the lobby, little chocolates in the room, newspapers available, great little snack/toiletries shop, an excellent free breakfast, airport shuttle, comfortable King bed.

"Great place to stay"

5
21/06/2017

Overall my experience was great. First time at this hotel, and the location was great. Quick and easy commute to my Leduc office. The staff were great, really friendly. The room had great air control and the bed was comfortable. I appreciated the laptop cushion so I could work in comfort. Hands down the best hotel gym I have experienced too.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello joshhO7226US, Thank you very much for the opportunity to serve you and for booking with us. We love hearing from our guest how much they enjoyed their stay and the service they've experienced. We're glad to know that you found comfort and convenience during your stay here and great work our to boot! We definitely hope this first is the start of many more stays... Looking forward to your return! Regards, Christine Buenavidez, TCP Guest Relations Manager

"Affordable luxury "

5
17/06/2017

Stayed here with a large group for a weekend sports competition and couldn't believe we were at a hotel this nice for the price! Super friendly staff, excellent rooms and delicious breakfast. Convenient location, walking distance to restaurants.

"A simply wonderful experience"

5
17/06/2017

We just spent three nights at the Best Western Plus in Leduc Alberta. This is one of two Best Western properties we have recently stayed at (The other is the Best Western in Kingman Arizona ) where they set the bar for friendliness and service to an impossibly high standard. The rooms are spotless and have every ammedity you could desire. One thing that really impressed us (there were many) was the quality and variety at the hot breakfast buffet. Our breakfast host, Sharon was amazing ! Don't know how BW managed to snag her but they are pretty damn lucky ! We liked everything about this property and would book it again in a heartbeat.

"Best in Country"

5
16/06/2017

Best people, great crispy bacon in morning.Very clean rooms. Welcome , good evening sir. We adore your business, If you can find a better hotel than this, then let the world know. Its what a hotel is supposed to be. Kind, considerate, go out of their way to please. they treat me better than my friends.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello Michael G, We are beyond grateful for all that you have to say. Staying with us is more than what we can ask for but you gave more by sharing your experience for the whole world to know. Consider us not only your friends but like a long lost family you don't see often as every time you come back you'll be welcomed like one. Hope to see you back the soonest. Regards, Christine Buenavidez, TCP Guest Relations Manager

"Great place to stay in Leduc!"

5
16/06/2017

Must stay if in Leduc! Amazing breakfast/restaurant. Great friendly staff. Clean comfortable rooms. Whenever I need a hotel in Leduc I always try to use this one. I have never experienced a better deal.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello deant822, We appreciate you coming back to stay with us again and again. We love how you described how amazing our food offerings are from O'Brian's as well as the complimentary hot breakfast buffet, amazing food fit for an amazing guest like you. Your word's inspire us to provide such great service to each and everyone that comes visit us. And on that note, hope your next visit wont take too long. Always looking forward to having you back. Regards, Christine Buenavidez, TCP Guest Relations Manager

"Local gem in Leduc"

4
13/06/2017

In comparison to other Best Western Hotels, the Denham Inn is very nice. From the lobby, to our suite, to the fitness and hot tub area, everything was modern and new. Nothing was run down. We had a restful sleep, thanks to the comfortable bed and blackout window shades. It would have been nice to be able to see the tv from the jacuzzi and to have instructions for the fireplace remote.

"Amazing staff, clean, comfortable very impressed"

5
12/06/2017

This hotel is a wonderful place to stay. We stayed at this location for a hockey tournament over the weekend. From the moment you check in you are greeted with very friendly front desk staff. All the staff in the hotel are very, very friendly. Rooms are decorated well, and clean. There is no pool, but a hot tub. For those that are looking for use of a pool you are given a coupon to redeem at a near by hotel to use their pool.

"Good hotel in downtown Leduc"

4
11/06/2017

Nice hotel in downtown Leduc. Plenty of new hotels North of downtown near airport but only older hotels in downtown area. Renovated Best western Premier a pleasant surprise. well located within walking distance of several restaurants. Nicely decorated. Airport shuttle. .Reasonably priced

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello Colin L, Thank you very much for choosing to stay with us and for writing us a review. We're glad that you enjoyed your stay and that you liked the upgrades. It is a challenging transition but were proud to how far we've come, so thank you for the appreciation. Looking forward to having you back here soon! Regards, Christine Buenavidez, TCP Guest Relations Manager

"Best in class hotel."

5
06/06/2017

Great quality, fair price. People are friendly and helpfull. Loved my stay. Place is really clean. My top 10 ! would return without a doubt.. Close to everything you need. Free breakfast, and a hot meal too. Easy to get to Edmonton international airport in 8 minutes

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello Christian C, We are so honoured to be included on your top 10 list!! We love hearing how much you enjoyed your stay with us as well as our complimentary hot breakfast buffet. We hope that being in close proximity to shops and other places made it very convenient for you. Thank you for visiting us and for the promise of return! Come back soon! Regards, Christine Buenavidez, TCP Guest Relations Manager

"Convenient location, quiet and comfortable"

5
06/06/2017

We always stay here when flying out of Edmonton. Very convenient location, quiet rooms, good internet, good restaurant choices I hotel and nearby. Comfortable beds and pillows, good breakfast, friendly helpful staff.

"Great Renovations, big rooms"

5
05/06/2017

Hotel was very nice, a huge improvement over the past couple stays, hotel was very clean and staff were awesome. Rooms are alittle outdated compared to the main lobby. Breakfast could have been better but it was very very minor.

"Ministry ambassador"

5
05/06/2017

First time back since property becoming Premium BW. Totally amazing. You step into a breath taking lobby. Greeted by Christine/unio. Friendly and so accommodating. As a Diamond member was upgraded. Space provided for overnite storage Of my golf clubs. 4am Westjet flight to catch. Angela ..super smiling check out..thanks. 10 minute shuttle ride to Airport. Folks...try this property once ....you will never be disapointed. They have the very best 5star hit breakfast on the planet. Thanks guys

"Family gathering, delicious buffet supper"

5
01/06/2017

My husband and I stayed at this great hotel because our granddaughter was graduating in Leduc. The room was clean, the staff super friendly and the buffet supper ( we had 11 come) was delicious, with special rates for seniors and children under twelve. There was a great variety of food, and everyone commented on how full they were - (the ribs were scrumptious). Even the young ones (6 and 8 and 12) loved the meal choices. Desserts were heavenly as well. The complimentary breakfast was very filling - everything one wanted was there. Enjoyed the coffee too.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello Erika F, First of all, congratulations to you and your granddaughter. Thank you for taking time to share your experience with your recent stay with us. We're glad to know that you find the rooms clean and everybody enjoyed their meal in O'Brian's and we're very much honoured that you chose to celebrate such important milestone with us. Please come visit us again the next time you're in town and you'll always be welcomed like family. See you soon! Regards, Christine Buenavidez, TCP Guest Relations Manager

"great stay"

5
30/05/2017

We had a fantastic stay here. The room was clean and the beds were comfortable. We got their shuttle to take us to the airport and they picked us up quickly when we returned. They also have a great continental breakfast. The staff are nice and friendly. We will be back.

"Excellent Location!!!"

5
29/05/2017

I stay at this hotel every 6 or 7 weeks and have never had a problem. The rooms are a nice size and the hotel is in a very central location. The price also includes a free breakfast which includes hot and cold items

"Home away from home..."

5
22/05/2017

I travel to Leduc often and now will stay nowhere else than the Best Western Denham. The staff are extremely friendly, knowledgeable, and helpful and you're sure to be welcomed with a warm smile upon arrival. Check-ins are smooth and efficient, and the service is second to none. They also offer express check out which is handy if you're in a hurry. Both the restaurant and the lounge offer great food and drinks, and both are good value for your money. A wonderful buffet breakfast is included in the restaurant each morning. If you're thinking of stopping in Leduc, make sure you stay at the Denham. It's close to both the highway and the airport, and is only 15 minutes from South Edmonton. Looking forward to my next visit. Special thanks to Shalini, Lisa, and Chantelle for a wonderful visit last time. And a thank you to Beverley for being so accommodating with a last minute date change on my next visit. It was greatly appreciated. Paul

"Good Overall"

4
22/05/2017

Not really what I have expected for a Best Western premier, rooms were very small, weird location in city. However, Overall service and amenities were good just the same. But price reflects what you get. Would stay again.

"nice place to stay"

5
22/05/2017

We were really delighted with this property. The check in was easy and the room was comfortable. This property will allow for long term parking for small fee. The hotel staff were friendly and the airport shuttle was excellent.

"Excellent"

5
17/05/2017

The staff was friendly, helpful and pleasant. Both check in and check out were quick and efficient. The check in asked about our plans to get to the airport and suggested ways to get there the following morning. The check out booked us for our return at a good rate.

"A great hotel in the heart of the city."

4
16/05/2017

Two great restaurants and a bar with a friendly staff. The people on the front desk are really helpful and knowledgeable. The food and service is great The room was comfortable with all the amenities.

"Best Western"

5
15/05/2017

Awesome hotel. Attention to personal detail, fantastic. Buffet at restaurant was delicious with a large variety at breakfast and supper. Food, above expectation. Every area at the hotel was very clean. Room decor very pleasing and comfortable. Staff were extremely friendly and very helpful; front desk and restaurant.

Perry B, General Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello 4patmac, Thank you for your very kind words and for sharing your experience at our hotel. We love hearing from our guests and take extra pride when we have been able to provide them with a great hospitality experience. We look forward to serving you in the future! Regards, Perry Batke, CHA General Manager

"Average"

3
13/05/2017

Went there for a conference, hotel room was nice, comfy bed and the bathroom was larger than in most places,TV didn't work. I don't recommend eating a the hotel restaurant though ! overpriced food and not as described. Had the Jambalaya, description advertised it with sausage and shrimp, came with 4 pieces of shrimp and no sausage, basically 20 bucks for a bowl of rice and vegetables.

Perry B, General Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello Lynn242017, Thank you for sharing feedback about your recent stay at our hotel. We value the information we receive from our guests & use their comments to continually improve our guest's experience. I would like to sincerely apologize for not only not exceeding your expectations during your stay but also for the issue you encountered in our restaurant. I can assure you that your experience does not meet our high standards of quality & value. I have taken your feedback to our Food & Beverage team and we will seize this coaching opportunity and make immediate improvements. Once again, I apologize for the issues you encountered. I do hope that we have the opportunity to better serve you in the future. Please contact me personally to assist with your next reservation. I will do all I can to enhance your stay with us. Regards, Perry Batke, CHA General Manager

"More than standard"

5
08/05/2017

Probably my best experience ever at a Best Western. Beyond the standard great quality bed and pillows the food and staff were far above par. The restaurants diverse menu and great flavours made feeding 23 teenage athletes very easy for a change. And the staff were polite, helpful, always smiling and ready to go above and beyond to fulfill requests. Thank you!

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Dear WorthTrying We are delighted to hear you enjoyed your stay with us and thank you for sharing your kind comments. We are always excited when we have athletes come to stay with us, it makes us feel like part of your team. We hope we will have the opportunity to host you again soon. Sincerely Beverley Borys Assistant General Manager

"Awesome!!"

5
05/05/2017

Love this hotel. Look fwd to each visit. Hotel Staff is so friendly and certainly go above and beyond to make your stay a pleasant one. hotel has just gone thru major renovations. I highly recommend this hotel

CBuenavidez, Guest Relations Manager at Best Western Plus Denham Inn & Suites, responded to this review
Dear Lori C Thank you for your kind words and we are very happy that our renovations are over. We do hope that you are as impressed with the finished product as we are. We greatly appreciate your recommendation and look forward to your next visit. Sincerely, Beverley Borys Assistant General Manager

"Excellent Hotel & Staff"

5
05/05/2017

I have been using the Denham Inn & Suites since 2005, and there is no other hotel in the Edmonton area that I would rather stay at. I have always had a great experience with this hotel thank to the people who work there.

CBuenavidez, Guest Relations Manager at Best Western Plus Denham Inn & Suites, responded to this review
Dear rayg18 We are very humbled by your kind words. It makes our job easy when we have great guests like yourself to take care of. Thank you so much for sharing your experience, it is greatly appreciated. Sincerely, Beverley Borys Assistant General Manager

"Good beds"

4
03/05/2017

We usually get upgraded to king suite but they were full and had a room with a queen bed, which was good. It just felt like it was too crowded. The bathroom was very cramped and the bed was very close to TV cabinet. The bed was very comfortable.

CBuenavidez, Guest Relations Manager at Best Western Plus Denham Inn & Suites, responded to this review
Hello MargaretgM2775ZV I would like to apologize on behalf of our entire team that we were unable to offer you an upgrade during your last stay. The King Mini Suites are nice and spacious and we certainly hope to have one available the next time we have the pleasure of your visit. Sincerely, Beverley Borys Assistant General Manager

"My favorite Best Western Hotel!!!!!"

5
02/05/2017

We were running a 2 day training school at Castrol Raceway and I we forgot our schedules and attendance lists along with a few other things. Onur, Shantelle, and Angela were all spectacular in getting our information printed and saved us a ton of stress over the 2 nights we needed to print some information. The also reserved tables for us in the lounge for our meetings and treated us like family. 95% of the front desk staff remembered my name from last summer & made they all made us feel so welcome. I love this hotel!!!!!!

CBuenavidez, Guest Relations Manager at Best Western Plus Denham Inn & Suites, responded to this review
Hello SammyGirl1968 We love it when guests come back to see us again! We enjoy getting to know people and taking care of our work family. It has been a pleasure and cannot wait to see you again. Sincerely Beverley Borys Assistant General Manager

"Should be rated a 4 plus"

5
02/05/2017

We were totally amazed at the professionalism of the staff ; very appreciative of your stay with them and all very friendly. The hotel is A+ from the lobby to the rooms. The rooms are very nicely decorated with top quality bedding and furnishings. Hot breakfast buffet was plenty and included with the room. Would definitely stay here again!

"Great hotel and people"

5
30/04/2017

Very friendly staff that go beyond what they have to do to help you feel at home! I usually go to the hotel a couple times a year but they remember me, which is nice. The complementary breakfast is very good and fresh, lots of variety! I would recommend this hotel. Only negative is they don't have a swimming pool but do have a whirl pool!

CBuenavidez, Guest Relations Manager at Best Western Plus Denham Inn & Suites, responded to this review
Hello preciouspat2000, We try our best to welcome guest back like long lost family we haven't seen in a while, it is hard, but we make an effort to remember. Glad we were able to make you feel that way as we really do appreciate you coming back here again and again. Our apologies for not being able to squeeze in a pool in our property. The next time you stay with us, let us know, we'll probably be able to give you a pass to use our sister property's pool also in Leduc. Looking forward to having you here again! Regards, Christine Buenavidez, TCP Guest Relations Manager

"The best hotel experience I have had"

5
28/04/2017

I was flying from Mexico to Vancouver and because of flight connections I had to overnight in Edmonton and continue the journey the next day. I had called the hotel from home to ask about arranging for their shuttle to pick me up and they gave me instructions. Upon arriving at the airport, I only waited a matter of a couple of minutes and was picked up and taken to the hotel. When I approached the check-in desk I was greeted by name and after being checked in, was walked to the elevator. I had been told that because of the time of my arrival if I wanted something to eat it would have to be in the lounge. I went and the waitress attended right away, even giving me my glass of wine at cheaper rate as the one I had requested wasn't available. The food came quickly, was delicious and the service excellent. The next morning I had the complimentary breakfast and again the service was excellent. When I checked out the service was prompt and very friendly. The shuttle arrived at the appointed time and I made it to the airport in plenty of timeformy flight. Everyone I encountered at The Best Western Denham Inn excelled at their jobs and I would highly recommend this hotel.

CBuenavidez, Guest Relations Manager at Best Western Plus Denham Inn & Suites, responded to this review
Hello middlemassdot, Glad we were able to give you that experience especially to start a pleasant vacation getaway. Thank you for choosing to stay with us and for sharing us what transpired during your stay. We're glad to know that everything went well, from the shuttle pick-up when you arrived to check-in, the lounge experience, to the complimentary breakfast and check-out until the shuttle pick-up heading to the airport the following morning. Thank you for the appreciation. This will definitely be shared amongst all staff and we'll surely be celebrating. Looking forward to having you back here again! Regards, Christine Buenavidez, TCP Guest Relations Manager

"Staff very helpful, efficient and friendly. Food in lounge is superb."

4
26/04/2017

Visit was for medical appointment. Booked disabled accessible room. Room very clean and quite large, and quite accessible (if the elevator is working). Unfortunately, the elevator got serviced one evening and then again the following morning. As I had to climb up and down stairs to the 3rd floor, I was not impressed. Other than that mishap, I find the hotel very good. Staff cater to your every need and quickly. We had a cot brought into our room for my daughter who was visiting to help with my medical needs. It was not there upon check-in, but once I phoned, it was brought up immediately. They gave me a $30.00 dinner voucher for the elevator inconvenience; but still think disabled rooms should be located on the 1st floor. In any case, breakfast buffet is OK, same with the lunch buffet. However, the lounge food was made more to our liking. However, if I had perhaps used the menu, I would have enjoyed the food better. I certainly will stay here again, because I do find it well located in Leduc, and the shuttle service was efficient and on time, and the staff were excellent and very friendly. They also had a quick checkout the night before and put under our door for the morning. The beds are extremely comfortable and lots of bed pillows. All in all a good stay.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Dear YellowknifeLily, We appreciate you taking time to share your experience on your recent visit and especially for choosing to stay with us. We're glad to know that you had a good stay and that you enjoyed your room with comfortable bed and lots of pillows as well as the service and the friendliness of our staff. We are truly grateful for the opportunity you've given us to make up for the inconvenience of having no elevator at one point as the servicing happened during your stay and again we do immensely apologize for that. Thank you as well for trying out our outlets and if there are somethings that is not quite favorable to your liking, we are sorry for that, but now knowing that menu options are available we can also give suggestions the next time you're here. We're looking forward to your promise of return and we hope that you are well on your way to recovery. See you again! Regards, Christine Buenavidez, TCP Guest Relations Manager

"Lack of care"

3
26/04/2017

Had a problem not being able to log onto the internet. asked staff may times to try and resolve but i got the feeling they really didn't care. As a busines traveller this is an important part of the process when travelling and booking a hotel

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello Alan R, Thank you very much for writing us a review and sharing your concern about your recent stay with us. We sincerely do apologize for the internet issue you've encountered during your stay and for feeling that there is a lack of care on our part. That is not intentional and we are truly sorry. Your comment is very important to us and we'll make sure to use this to better our service and provide a better experience for you and all of our guest. Hoping to have you stay with us again soon. Regards, Christine Buenavidez, TCP Guest Relations Manager

"Amazing and Friendly Staff"

5
25/04/2017

We called to check prices and see if a pool was available; we just travelled 6 hours in a vehicle with our 2 year old. We were informed there wasn't a pool, but complimentary vouchers can be given to their sister hotel. Amazing! We walked in and I thought we were at the wrong hotel. It was really elegant, clean, and every staff was beyond friendly and polite. The buffet breakfast that comes with the room was delicious! I would absolutely stay again.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Dear Alyssa C, We thank you for picking up that phone and calling us to inquire and most especially for choosing to stay with us. We're glad to know that you had a great stay and enjoyed our complimentary hot breakfast buffet as well as the amenities and the cleanliness. We are truly grateful to all our staff who provides such hospitable experience to all our guest and we appreciate you for recognizing that. Please don't take too long to pick up that phone to call us again! We can't wait to have you back! Regards, Christine Buenavidez, TCP Guest Relations Manager

"Excellent accommodation!"

5
23/04/2017

Room was clean and eye appealing. Staff was pleasant and accommodating. Breakfast was good and catered to my gluten free needs. We have stated st this hotel before and will stay again. It!s nice that we can leave our car there when we fly.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello suzie_qsunflower, Thank you very much for coming back to stay again and for writing us a review. We're glad to know that your stay has been great and that you enjoyed breakfast that are gluten friendly. We're also glad to know that our limited long term parking service made your trip convenient. We're looking forward to that promise of return. See you soon! Regards, Christine Buenavidez, TCP Guest Relations Manager

"Excellent Stay"

5
23/04/2017

I stayed at this hotel while on a business trip. I have stayed in Leduc many times before, but always at one of the hotels closer to the airport. I was very pleasantly surprised with the quality of the room I received for the rate that I paid. The room was very well appointed and modern, and the bed was extremely comfortable. I also received a free breakfast voucher for the restaurant for the following morning. The breakfast buffet was hot, fresh and very flavourful. Would I stay here again? Absolutely, and I would recommend it to anyone who is considering it as an option.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello 358dannyk, And we are very grateful that you chose to stay with us. Before we are an option and now the absolute consideration of coming back is more than what we can ask for. We're glad to know that you had a pleasant stay and that you enjoyed our complimentary hot breakfast. We're looking forward to having you back! Regards, Christine Buenavidez, TCP Guest Relations Manager

"Excellent Experience"

5
20/04/2017

I stayed in a suite. The room bas beautiful, comfortable and very clean. The staff were very friendly and the complimentary breakfast was very good. I will definitely return to this hotel next time I am in Edmonton

"my stay"

5
18/04/2017

The hotel was very clean and tidy and friendly staff.Would not recommend the breakfast as it is made with fake eggs.It is an hour drive to Edmonton where there is lots to do.Try the Blackjack pub in Niska the food is very good and you get your moneys worth.

"A perfect little get away"

4
17/04/2017

I wish I could remember all the staff members names that I encountered during my one night stay at the Denham Inn & Suites, because they all deserve recognition. They were all so friendly and welcoming. The room was absolutely perfect (I was in the serenity suite) and it was very relaxing. The breakfast was amazing, I have never had such a good hotel breakfast before. Plenty of options and everything was fully stocked. I never got the chance to explore more of the hotel or visit the lounge but I will definitely be back and am looking forward to my next stay. Please let me know if there is more ways to review my stay because I am more than happy too. Thank you for the hospitality.

"Great stay"

4
17/04/2017

Have stayed at this hotel previous and had a negative experience. This time staff were much more friendly and welcoming. On our previous stay, staff in the restaurant were rude and the environment was uncomfortable. This time, staff were joking with the customers, engaged in pleasant conversations and really seemed to like their job. Again, it was a much more enjoyable stay.

"Great service!"

5
17/04/2017

Best service from all levels of staff! Anytime you cross paths with an employee of the hotel they are friendly and courteous and ask about your stay and if there's anything they can do to improve it for you. Very impressed!!

"Great stay"

5
13/04/2017

Very friendly and helpful staff. Even though we were early the desk clerk got us a room right away. Room was very clean and beds comfy. Best wings in the lounge and great complimentary breakfast buffet. Shopping mall within walking distance.

"Excellent"

5
12/04/2017

A great hotel, we love staying at Denham inns and suites. Very friendly staff, clean rooms. Amazing beds. The lounge has great food and service. VLTs to play as well. Free shuttle to the airport with cheap parking while your gone.

"Come here for the buffet!"

4
10/04/2017

We've eaten at the Denham Inn buffet numerous times over the past few years. Never disappointed. Always great roast beef, chicken dishes, pastas, great soups, veggies and salad. Some yummy desserts to round off the evening meal.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello Judy P, For coming back again and again, we are truly grateful. You've witnessed the changes that our property has gone thru and thank you for sticking with us, specially during the renovations. Kudos to our kitchen staff who makes this magic happen. Will definitely be sharing this and celebrating with them. We can't wait to have you back! Regards, Christine Buenavidez, TCP Guest Relations Manager

"Great Stay Best Western Plus Denham Inn & Suites, Leduc, ALBERTA"

5
10/04/2017

Best service and best breakfast ever. We were amazed at the friendliness of the front desk staff. They were very helpful and polite. The free breakfast wast first class. It was a complete meal with quality food and a great selection.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello John W, Comments like this is so humbling and this what inspires us to do better each time. Thank you very much for staying with us and for writing us a review. Great to know that you enjoyed your stay and our breakfast. We take pride in all our staff and for being such great ambassadors of our property. Please come back soon! Regards, Christine Buenavidez, TCP Guest Relations Manager

"Great Stay"

5
07/04/2017

Excellent facilities, amazing staff; an entire refurbishment and upgrade has recently been completed and the hotel is in tip top shape. An excellent place to stay for business or pleasure; conveniently located near many restaurants and services.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Hello toddcE2788EP, We very much appreciate you staying with us and for writing us a review. We're glad to know that we got your thumbs-up for all the upgrades that we did. Looking forward to having you back here again. See you soon! Regards, Christine Buenavidez, TCP Guest Relations Manager

"Great location"

5
06/04/2017

Excellent staff. The buffet supper offered many selections. The chef prepared top quality food. We relaxed in the sports lounge and watched hockey. The morning breakfast buffet was another great meal. The location of the hotel just off the freeway makes easy access for travelling.

CBuenavidez, Guest Relations Manager at Best Western Premier Denham Inn & Suites, responded to this review
Dear R4343FXmichaeld, We are extremely grateful for commending our staff for the service and for the compliments regarding our the dinner buffet and complimentary hot breakfast buffet. We are glad to know that you enjoyed your stay and for finding our location conveniently accessible for you. Will definitely share your review to all staff most especially to our kitchen staff who does an amazing job in preparing all of our buffet offerings. Looking forward to your return! Regards, Christine Buenavidez, TCP Guest Relations Manager

"Surprisingly good experience"

5
27/11/2016

I have had some poor experiences with Best Western properties but this was certainly not the case here. I made my reservation based on previous TA reviews and was not disappointed. The reception staff were very pleasant and efficient while also being friendly. The bed was very comfortable; the room was clean; internet worked well; and the breakfast was one of the best I've had. We used the airport shuttle and the service was quick and convenient. Overall, the value was excellent and I would highly recommend. The only area that could be improved would be the front lobby as it seemed dark and aged.

"Great airport hotel"

4
27/11/2016

I ws actually here to give a presentation for work, but stayed the night before. The room was very quiet, clean, and comfortable and the staff were very friendly and helpful. They were ready to step up to help me get set up for my presentation even if it didn't look like it was their particular job to do so. There is an onsite restaurant and pub, and a fitness room. I didn't use any of those amenities. I got a breakfast voucher that I didn't use because the event I was presenting at provided breakfast. Apparently there is a shuttle that gets you to the airport in under 10 minutes, if that's why you're staying. If I was in the Edmonton area and had an early morning flight to catch, I'd definitely consider staying here the night before.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello Travelling Allijohn, Thank you for considering us a great airport hotel and thank you for writing us such a humbling review, it is very much appreciated. We are very fortunate to have staff that goes above and beyond. I will definitely be sharing this to all. Please do visit us again and hope that you'll be able to enjoy our facility and the breakfast offerings the next time. Looking forward to having you back. Regards, Perry Batke, CHA General Manager

"Great service, great everything!"

5
26/11/2016

Love this place, great service. All the servers are wonderful. The platter is my go to meal,drinks are awesome. Very friendly atmosphere ! You must check them out, Krystine and Kari and Cheryl are by far my favorites. We just started coming here and its our go to spot!

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello Amanda L, Very nice comments about our staff and how much you enjoyed being at the Jonathan's. Thank you very much for all that you have to say, I am definitely sharing this to them. Thank you for choosing to stay with us and for the many more nights we'll see you back. Looking forward to your next stay! Regards, Perry Batke, CHA General Manager

"It's a Home away from Home"

5
26/11/2016

Traveling for business can be a real challenge with airports, weather conditions and sometimes checking into your Hotel. Well have a solution for your check in at the BW in Leduc, the front desk always have a smiling "Welcome" once you arrive! Check in after a long day may slow you down but the friendly staff will offer you a BW Rewards bag which includes bottle water and a nice snack [ peanuts, chips or fruit in some cases] A Membership at Best Western entitles you to many reward perks. The new renovated hotel & rooms are very appealing along with very comfortable beds and 4 pillows for a good night sleep. In the morning there's a nice hot/cold buffet with bacon or ham or sausage, scrabbled eggs 2 styles, potatoes, cereals, juices, hot coffee and plenty of fruit for the healthy choice. Very convenient location east off the main Hwy 2 and 10 minutes to the airport. Only 20 minutes to Edmonton and a wonderful friendly place to stay that's why I've made this my "home away from home" for over 5 years!

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello Nick R, I am totally lost for words and I couldn't thank you enough for making us your "home away from home". It is our pride to have you choose us as your preferred hotel in the Edmonton International Airport area for the past 5 years and counting. The appreciation for what we do and the relationship built between you and our staff is something that I am truly proud of. I am pleased that you like the upgrades and renovation we've done. All this is for our guest to make sure that you always have a comfortable stay. You will always be greeted with a warm welcome like a long lost family member we haven't seen in a while. Anything that I can be of assistance, please let me know. Always looking forward to having you back. Regards, Perry Batke, CHA General Manager

"Welcoming and hospitable"

5
23/11/2016

This hotel is located in a very convenient location and has a clean property and welcoming staff. The best place for turkey dinner in Leduc. The rooms are clean and organized with comfortable beds and furniture. We would stay here again if we had a need.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear Shelley B, Thank you for writing us a review and for the choosing to stay with us. I am glad to know that you've enjoyed your meal at O'Brians and that you had a good stay. I will be more than happy to see you back here. Thank you very much for the consideration. Looking forward to your next stay! Regards, Perry Batke, CHA General Manager

"Comfortable and friendly"

4
21/11/2016

Stayed overnight because of an early 6AM connector flight to Victoria the next day. The ability to make use of the hotel phone kiosk in the airport made our shuttle to the hotel quick and easy. Room was spacious and the bed VERY comfortable. Because of our early flight out the next day we could not take advantage of the breakfast voucher, but there were muffins, coffee and juices available in the lobby for early departures like us. A complimentary newspaper was also appreciated. With a restaurant and a pub connected to the hotel dining was easy, reasonable and tasty. When the coffee maker in the room malfunctioned it was quickly replaced with a new one. Having just arrived back from Mexico it was with mixed emotions that we were greeted with a small snow fall when we arrived at the hotel. Humbug! Our only regret was that we could not stay long enough to enjoy the hotel to the max.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear Ken094, Thank you very much for such a comprehensive review of what we have to offer and for choosing to stay with us. I am so delighted to know about your experience and for letting us know about the coffee maker, most importantly for giving us the opportunity to replace it for you. Being a hotel close to the Edmonton International Airport area, we get a lot guest who travels early and we try our best to provide service that will make their stay comfortable and I'm glad that we were able to do that for you. When you need a place to go to and just relax, think of us. Hopefully you'll be able to enjoy the rest of what we have to offer. Cant promise that there won't be any snow though...as you know, we are in Alberta! See you soon! Regards, Perry Batke, CHA General Manager

"very satisfied during our stay"

5
21/11/2016

The staff were outstanding in the service they provided. Rooms were very clean and comfortable, made you feel like you were at home. The complementary breakfast buffet was outstanding, in which the food provided was very hot and well displayed. We will definitely recommend this hotel to everyone traveling in this area and will return in the near future,

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello doug932, And I am just as pleased and satisfied with your comment and thank you very much for choosing to stay with us and writing us a review. Will definitely be sharing this to all staff to inspire them more. Couldn't thank you enough for the recommendation. You'll always have a home to come back to... We'll see you again! Regards, Perry Batke, CHA General Manager

"Exceptional staff"

5
16/11/2016

The staff handled my reservation fast and courteous. Very friendly and knowledge and check in and out was awesome. The room was spacious and cozy. Would come back again in the near future .thanks again leduc for a great stay....

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello pandabear9196, Thanks to you for staying and for writing us such a good review. Couldn't be more proud of our staff for what you have to say. Your kind words are very much appreciated and we can't wait to have you back here. See you soon in the nearest future! Regards, Perry Batke, CHA General Manager

"Mr"

5
14/11/2016

I enjoy staying at this property. It easy access in and out to highway 2 The morning breakfast is great with lots of choices. Friendly staff and very helpful. Rooms very cleans. My first choice place in planning a trip

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello R4343FXmichaeld, To be your first choice of hotel in planning a trip, I wouldn't ask for anything else. We are very honoured and we take pride in being your hotel choice in the Leduc area. Your comments inspires us to do what we do and better. Will definitely be celebrating with the entire team. Looking forward to having you here. Regards, Perry Batke, CHA General Manager

"Great staff, food leaves something to be desired."

4
14/11/2016

The staff at this chain hotel were remarkably friendly. The front desk clerk greeted us by name each time, everyone smiled and said hello, and wait staff in the lounge and restaurant were friendly and attentive. The rooms were clean and comfortable (though if you don't like super fat pillows you may need to bring your own or do without). If they can improve the quality if the menu the will have a really top notch operation for a very budget-friendly and conveniently located hotel.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello HMJager, Thank you for recognizing our staff and for writing us a review. We are very fortunate to have great staff that are dedicated in providing such level of hospitality and has a bucket full of smiles to share to everybody. Thank you for the comment about our menu, I will make sure to discuss this internally with our department heads. Also great tip about the pillows, very much appreciated, options are available for all who has preference . I am very humbled by your review and hope we continue to be your preferred hotel in the Leduc Looking forward to your next visit! Regards, Perry Batke, CHA General Manager

"Nice Place"

4
13/11/2016

Hot breakfast was a nice touch. Food in the Pub was great. Reception was quick and staff were nice and friendly. We used the shuttle from the airport to the hotel and pickup times were within 15 minutes of the phone call.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello FamilyVacationer45, I suppose you were here for a vacation or even if you weren't...I can't wait to welcome you back. With only good things to say about your recent trip here, I am very pleased that you've chosen to stay our property and that you've had a great experience. Don't take too long to come back! Regards, Perry Batke, CHA General Manager

"Very nice"

4
13/11/2016

The room was wonderful and the staff very friendly and helpful. Breakfast buffet is good but if you are staying for a longer period, the breakfast buffet is the same old same... Should change it up,,maybe add biscuits and gravy, boiled eggs,,,etc. loved the room and everything you need is there. The only negative would be the manner of some of the dining room staff,,,saying. What do you need,,, not right, should be : can I get you anything, very small, but it bothers me. Manners are important.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear jennielahay, I am very thankful that you've chosen to stay here at our property. Your kind words about our staff and the nice experience you've had in staying here is such a delight to know. Apart from that, we also are grateful for guests like you who keeps us on our toes, telling us where we are lacking and I do sincerely apologize if our breakfast offerings did not quite met your expectation. I also do agree that manners are important and it doesn't matter where we are or who we are dealing with. Rest assured that we will use your comments as a training tool to better our service and to prevent this from happening again in the future. We look forward to having you back here. Regards, Perry Batke, CHA General Manager

"A great stay at the Best Western Plus Denham Inn & Suites, Leduc, ALBERTA, Canada"

5
12/11/2016

A great stay at the Best Western Plus Denham Inn & Suites, Leduc, ALBERTA, Canada. Had a great sleep in the very comfortable bed. Very nice and helpful staff at the front desk during check in made my stay more enjoyable, and I would highly recommend this location.

"Trusted Accommodations"

5
11/11/2016

We have come to expect very comfortable beds and bedding, clean rooms and helpful staff. We enjoyed slipping into complimentry bath robes after a shower and the room was large enough that we spent several hours inside between engagements. Breakfast was always good with lots of items to choose from.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear Beverly W, Thank you very much for choosing to spend your nights here with us. I particularly enjoy reading comments about how you have experienced comfort and actually enjoyed spending more time in the room--- this we find meaningful as you've actually taken your time to let us know and that is greatly appreciated. Do call us up or email the next time you decide to stay again, we'll be waiting on the other end. Regards, Perry Batke, CHA General Manager

"Great Hotel"

5
10/11/2016

My wife and I stayed at this hotel for two nights. Great hotel and comfortable beds. Great meals at the hotel also. The breakfast was awesome. I would recommend this hotel to anyone. The front desk staff were very friendly and courteous.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello Leonard G, Your kind and generous praise is heartfelt and I couldn't thank you enough for the resounding recommendation. All that you've experienced is all because of our genuinely dedicated staff. Will definitely be sharing this to all. We look forward to welcoming you back here soon. Regards, Perry Batke, CHA General Manager

"Excellent"

5
10/11/2016

Very nice room with the staff so helpful We liked the way we were greeted and shown where we were to go Also they pointed out where we were and give directions by supplying a map. Yes we belong to the Best Western Reward system and we took advantage of this

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello Gorden S, Thank you for coming here and choosing to stay with us. I must say there's a reason why we all love to be a part of (member or work for) a Best Western property. Luckily for us we enjoy being here as well as hosting all of our guest. We take such great pride in being your hotel choice in the Leduc area. We look forward to your next stay. Regards, Perry Batke, CHA General Manager

"Veru NIce stay!!!"

4
07/11/2016

We enjoyed both our nights at Denham Inn, Leduc AB.CA. Neat place for a stop over before & after our flights. Coming from Grande Prairie, we find this INN very convenient to the Park & Fly , then shuttle to the airport. We will stay again, when we decide on another get away.!

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear Sexykitty, Many thanks for coming to stay and for writing us such a good review. A source of joy for me personally is knowing that our guests had a great experience and plans to come back to stay again. You will always be welcomed with the same enthusiasm and treated no different like family. Can't wait to have you back here! Regards, Perry Batke, CHA General Manager

"Denham Review"

5
07/11/2016

I have stayed here many times and am always impressed with the staff and hotel. The staff have always provided terrific service, the rooms are clean and modern. The restaurant has always meet or exceeded my expectations.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello Kirk M, Always feels great to read comments from our guest who appreciates all the hard work we put into providing a great level of hospitality to all of our guest. Kudos goes to all of our hardworking staff and will definitely be sharing this to them. Please don't take too long to come back. My sincerest thank you for choosing us to be your preferred hotel in the Leduc area. Looking forward to your next visit. Regards, Perry Batke, CHA General Manager

"Very Comfortable!"

5
07/11/2016

This hotel impressed us . It is very clean and quiet the beds are very comfortable. Hotel staff are friendly and accommodating. The breakfast buffet is outstanding! We were very impressed by the Saturday night buffet in the restaurant , it was very good value and delicious. The only negative is there is a lot of street noise with street facing rooms.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear Gena H, Reading your comment is such a delight, thank you for taking time to write us a review. Happy to read what you have to stay about our hotel and the great buffet offerings we have at the O'Brians. I sincerely do apologize if you find the rooms facing the street a bit noisy, you might want to try the Deluxe rooms we have on the main side of the hotel which are facing the back side for your next stay. If you need assistance, I can definitely be of help. Looking forward to serving you again! Regards, Perry Batke, CHA General Manager

"Great spot"

5
03/11/2016

Great stay over all front desk staff were amazing , restaurant staff was also amazing ... shuttle drivers were horrible though . Rude and unhelpful . They were argumentative and didn't help with luggage into the back of the van

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear Katie S, Thank you for writing us a review. It was truly our pleasure to serve you. I would like to apologize for the not so pleasant experience you've had with the shuttle drivers as this does not meet the quality of service we provide our guest. I will make sure to review this internally and ensure that this doesn't happen again in the future. We look forward to serving you again. Regards, Perry Batke, CHA General Manager

"Average Hotel on the go"

4
03/11/2016

I was to leave from YEG the next day, I booked myself here. The hotel generally is old, lacks maintenance. Some walls could use painting. There is a lounge with really friendly staff. They multi-task took order quite long but the food was good. The breakfast located in another restaurant just beside the frontdesk was good --the lady named Shirley(?) managing it did an amazing job serving and greeting all guests.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello 5josh, Thank you for staying with us on your recent trip to the Edmonton International Airport area and for sharing such an honest feedback about your stay. I would also like to take this opportunity to sincerely apologize if your stay didn't quite meet your expectation in some of the areas of the hotel. Your comments are greatly valued and we use this information to better our service. We are currently in process of completing the renovation and hoping that you'll come back and see the hotel after all is done. We look forward to serving you. Regards, Perry Batke, CHA General Manager

"Excellent stay at Best Westetn Plus Denham Inn"

5
01/11/2016

The staff at the hotel and restaurant were very professional. Service was excellent. Would highly recommend to others to stay at this property. Room was very clean and comfortable, with excellent amenities. I will be back??

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear Elaine S, Thank you for selecting our hotel for your recent visit at our area and for sharing your feedback about your experience. We love hearing from our guest and we greatly appreciate your very kind comments. We couldn't take you enough for the recommendations. Looking forward to your next stay! Regards, Perry Batke, CHA General Manager

"6 night stay"

5
01/11/2016

Stay of 6 nights - got a big airy room, impeccably clean; friendly staff at reception and breakfast bistro, that remembered our names and preferences; hot hearty breakfast fare with good choices for picky eaters. Great stay, would come back again, given the chance!

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello "6 night stay", Thank you for choosing us to be your home away from home. Such humbling comments you have written about your recent stay here at our hotel. I must say, it is our pride to have staff that puts value to providing great level of hospitality to all of our guests. You will always be welcomed here at our property. Looking forward to your next visit. Regards, Perry Batke, CHA General Manager

"Ministry ambassador "

5
30/10/2016

Our very favourite Edmonton and area B/Western.. It's a Plus because of staff/staff/staff. Gr8 rates The best Hot complimentary breakfast anywhere we have travelled. The many new upgrades are outstanding. This is a top pick.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello Steve r, Such a delight to read your comments. Thank you for taking time and writing us a review. We take great pride in being your hotel choice in the Edmonton International Airport area. I am very pleased to know that you liked all the upgrades we did and the complimentary breakfast will not be as great if not for our dedicated kitchen staff and the entire team. I will surely share your comment with everybody. Looking forward to your next visit. Regards, Perry Batke, CHA General Manager

"Excellent all round"

5
15/10/2016

I was not expecting such a nice property in Leduc. No offence, but it is working man country, so expected it to be a bit run down. Instead this was one of the nicest BW properties I have stayed at. Highly recommend

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello 99Jax, Thank you for taking time to share such an honest feedback about your recent stay at our hotel. It was a pleasure reading your comments and we take additional pride when we know that we are able to provide you with a great experience. We are very fortunate to have such great staff dedicated in maintaining our hotel. We greatly appreciate your recommendations. We look forward to serving you again. Regards, Perry Batke, CHA General Manager

"Perfect "

5
08/10/2016

Best service as always ... Shaun is the greatest .. and in no time check In is always a breeze ...rooms are clean and amazing. :) great breakfast place located inside hotel .. beds are very comfortable and nice bedding.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear Roberta J, Thank you very much for being your hotel choice in the Edmonton International Airport area. We take pride in having wonderful staff such as Shaun and our housekeeping team and I am very pleased that we are able to provide you with a great experience every time you stay. Thank you for your loyalty and support to our hotel. We are looking forward to serving you again. Regards, Perry Batke, CHA General Manager

"Convenient & comfortable"

4
07/10/2016

On my last visit I stayed in a king mini suite which had nice bedding & a sitting area. The hotel has a restaurant on site that offers buffet or sit down meals with friendly wait staff, and there is also a bar on site. The hotel staff were all very friendly and the room service was quick and yummy. There was a wedding the weekend that we stayed, but the hotel was quiet and it didn't affect the service!

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello Rhor2n, Thank you for taking the time to share feedback about your recent stay with us. We're very pleased to hear such kind words about our hotel, the service and staff. I will surely be sharing your comments to our entire team. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"Top of its game"

5
06/10/2016

After you have tried other hotels, it is always nice to come back to a property that has so clearly done it's homework to create a great hotel experience for guests. The design the service the food all exceed expectations.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear Crisilton, I would like to sincerely thank you for such kind and humbling words. I'm very pleased to know that you had a great experience at our hotel. A lot of hard work was put on by our staff to make our hotel look this great and to provide you with such great service. Will definitely be sharing your positive feedback to continue inspiring all. We look forward to serving you on your next visit. Regards, Perry Batke, CHA General Manager

"Best Western, Best Value"

5
27/09/2016

Clean, tidy, great value. Best buffet breakfast that I've ever had at a Best Western. Great location to local fare, Edmonton International and Nisku. Highly recommend this hotel for all travelers, business or personal.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello Zooropa1966, I would like to sincerely thank you for your very kind & humbling words about our hotel. I'm so pleased that you enjoyed your stay especially our complimentary Chef's Hot Breakfast Buffet. Our Culinary & Foodservice team work very hard to deliver a best-in-class breakfast experience. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"Enjoyed a pleasant stay"

4
27/09/2016

The front desk staff and Sharon (at the breakfast buffet station) are very professional, courteous and helpful. The hotel's washer and dryer need to either be replaced or serviced. I had to run a few cycles to dry our clothes.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello alanmF1896AE, Thank you for taking the time to share feedback about your recent stay with us and for also advise us about the washer & dryer. We place great value on the information our guests provide us and use their comments to make continual improvements in our business. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"Overnight stop"

5
25/09/2016

Very close to airport, and offers shuttle service to and from. Rooms recently updated very nicely done, the mattresses were comfortable, the staff was very helpful and friendly. Breakfast was included, excellent, full hot buffet was incredible, defiantly worth the price per night.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear dlsmith133, Thank you so very much for selecting our hotel & for also sharing feedback about your stay with us. We love hearing from our guests and share their comments with our entire team. We look forward to serving you during your next visit! Regards, Perry Batke, CHA General Manager

"Business as usual"

5
23/09/2016

Had to make a quick stop in Edmonton for work and booked this hotel. I was pleasantly surprised. Hotel is in the midst of a remodel but I didn't hear any noise and didn't find the construction to impede on my stay. The room was very nice and the hotel was quiet. The breakfast buffet was fantastic, by far one of the best I've had.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello Samantha J, Thank you for selecting our hotel on your recent visit to our area and for sharing such kind feedback about your stay. We hope to continue to be your hotel of choice in this area. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"Best breakfast ever!"

5
22/09/2016

This is an older hotel but it has been very nicely renovated. Has a restaurant buffet breakfast, lunch and dinner. Not a great place to loose weight but what an awesome start to the day! We were there for 4 nights and every breakfast was amazing; many times better than anything I've had before, even at hotels which charge a lot more per night. Rates were reasonable.Rooms were great! Recently redone and clean. Bed was comfy! What more could you want?

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello Bald_Prairie, I would like to sincerely thank you for your very kind & humbling words about our hotel and especially about our complimentary Chef's Hot Breakfast Buffet. We know how important breakfast is to our guests and we strive to provide each them with a great breakfast experience. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"The best in Edmonton"

5
22/09/2016

This hotel is exceptional. The staff at the desk are full of energy even late at night and very early 5AM in the morning. The rooms are beautiful; I got a great night's sleep even though the hotel is near the airport. Slept like a rock--wish I could have stayed longer.

"Best Stop Over Hotel"

5
14/09/2016

When we travel from Yellowknife and have to spend an overnight before traveling on. This is our go to place, 1 Resturant and 1 Bar inside and their food is awesome. So close YK the airport for your early morning flight out. The staff is so friendly and courteous and the beds are like sleeping at home

"Our wedding Night!"

5
12/09/2016

We had booked the serenity room for the evening of our wedding! It was absolutely beautiful! The tub was huge and so relaxing after such a long day... the bed was so comfy and just giant! In the morning we just had to shower in the massive shower with 6 shower heads! The price was more than reasonable and the room service was awesome! We were so pleased all the way around... upon check out I mentioned to the lady at the desk that the air conditioner is pretty loud... but was not sure if something wrong with it or I am just not used to having an air conditioner lol and to my surprise she removed an additional $30 from my final bill! I tried to insist paying as we were so pleased with our room and she insisted! I highly recommend this hotel for service and quality all the way!!!

"NO WAKE UP AIRPORT HOTEL"

2
11/09/2016

Lack lustre airport hotel with non operating wake up call system. More reasonable rates at other hotels with operating wake up call systems. Breakfast was very bland. Staff did not appear overly concerned about lack of wakeup call not being made. Of course set phone alarm however last minute decision otherwise would more than likely would of missed flight.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear josephrZ3459BY, I would like to take this opportunity to sincerely apologize for the issues you encountered during your stay with us. We know how critical wake-up calls are for our guests and will use your feedback to ensure that we prevent this issue for future guests. Your experience does not match the high standards of service we strive to provide our guests. Once again, I apologize for any inconvenience this may have caused & do hope that we have another opportunity to serve you. I will attempt to reach out to you personally to discuss. Regards, Perry Batke, CHA General Manager

"Staff couldn't be better!"

5
08/09/2016

While staying at the Denham Inn one of our party was not feeling well. The staff were very helpful with late check-out and anything else we requested. The room was very comfortable, and the restaurant was Excellent, not only the buffet breakfast which is included, but for lunch and dinner as well. All in all a Great place to stay.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello MPhillipp199, Thank you for sharing your experience at our hotel and very kind words about our hotel & staff. I do hope that your family member is feeling better. I will be sure to share your comments & we look forward to serving you in the future. Regards, Perry Batke, CHA General Manager

"GREAT PLACE"

5
06/09/2016

The staff was great and the room was awesome. I especially liked the extra large shower which had a glass door and not a nasty curtain. The breakfast was excellent with lots of choices. The fitness center had free weights as well as some machines, but a little too warm for my liking.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello Steve N, Thank you for selecting our hotel and for also sharing feedback about your stay with us. I'm so pleased that we were able to provide you with a great hospitality experience and look forward to serving you again! Regards, Perry Batke, CHA General Manager

"Great Staff"

3
29/08/2016

Nice hotel close to the airport in Leduc. Staff were friendly and attentive, the room I had was a little small but were cozy and the bed was comfortable. Walking distance to a few good places to eat and gas station adjacent to the parking lot for easy rental refueling.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello David E, I would like to take this opportunity to thank you for taking the time to share feedback about your experience at our hotel. We place great value on the information we receive from our guests and use it to make continual improvements in all levels of our business. While I'm pleased that you enjoyed our hotel & staff, I do apologize for not exceeding your expectations. We would greatly appreciate another opportunity to serve you on your next visit to our area. Regards, Perry Batke, CHA General Manager

"A friendly, reasonably priced hotel, with nice ammenities, great food, and AMAZING Staff."

5
28/08/2016

I have stayed here on multiple occasions for business travel, but this current trip has truly shown me how amazing the place really is. I checked in and as usual, the Staff were more than happy to help me with anything I needed. Later in the evening, I ran into an issue (not the fault of the hotel) with my rental car. The front desk, and lounge Staff were fabulous (on all shifts), they put me in contact with everyone I needed to contact. The Staff all reached out to me on multiple occasions to help arrange transport, or anything else I needed. At a time when I was worried and upset, they were 100% there for me until it was all resolved. The rest of my stay has been enjoyable (as usual), the food, especially the breakfast buffet, was fabulous, and service was prompt and friendly. Some of the amenities include and work out gym (with more equipment than most small hotel gyms), a hot tub, and really reasonably priced laundry facilities ($1.50 to wash and $1 to dry) which is nice when I am on the road for extended periods. I also noticed that the washer and dryer are VERY clean, no crusty lint traps or funny smells. If I do need to do laundry, it is located next to the hot tub, and I will usually go for a dip once I have thrown my stuff in the dryer. Another nice touch is that all the rooms I have stayed in have a microwave and a small fridge. As someone else mentioned, the hotel is actually fairly centrally located, and almost everything you need is within walking distance. So basically, I HIGHLY recommend staying here no matter what the reason.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear Stephanie W, I would like to take this opportunity to sincerely thank you for your incredibly kind & humbling comments about your hotel experience. We have a tremendously dedicated group of hospitality professionals that strive everyday to provide our guests with the highest levels of care & service. They will be so pleased to read your comments. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"Good hotel near YEG airport but with a small breakfast incident"

4
28/08/2016

We were to pick up our relatives in the airport. I selected Best Western because of the price. The dining area for breakfast was amazing. One can feel the privacy as one takes his breakfast. I went to the breakfast area. Without trying to read the details in the bread counter, I took 2 croissant and placed them in the rotating toaster. Because of the size of the bread, the croissant were stuck causing tremendous and embarrassing smoke. I asked the food attendant if it happened before. She said it happens several times as most guest don't read the instruction. I suggest that either they will get a smaller croissant or purchase a bigger rotating toaster to spare future embarrassment for the guest. The hotel is also undergoing some renovation. That is why overall cleanliness, presentation and ambiance is stifled.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello Gerald M, Thank you for selecting our hotel for your recent visit to our area & for sharing feedback about your experience. We place great value on the information we receive from our guests & we will be sure to address the issue you mentioned. My apologies for any inconvenience. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"A Very Friendly Hotel"

5
24/08/2016

I stay at this hotel for extended periods every year. The staff is extremely friendly and helpful and even recognize me when I walk in the door. The rooms and beds are comfortable and while not huge, the bathrooms are very functional and clean. The Wi-Fi is better than most hotels and rarely gives me problems. The breakfast included with your stay is exceptional. The hotel has an in-house restaurant so the fare is very fresh and tasty compared to the average microwaved eggs. There is a wide selection of items so there is no reason to get bored even if you are staying for multiple days. The hotel is conveniently located to other restaurants so that you have no need to drive once you are checked in. I highly recommend this hotel.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear Curling_Guy, Thank you very much for your kind & humbling words about our hotel. We greatly appreciate your loyalty & continued support of our property. I really enjoyed reading the elements of your stay you appreciated the most. I will be sure to share your comments with our entire team. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"Would definitely stay again"

5
24/08/2016

Staff were super friendly and helpful. The room was nice and clean with a big comfy bed. And the price wasn't too bad either! Better than staying in Edmonton. Overall great stay, I would definitely come back =) .......................................................................

"Excellent Hotel"

4
23/08/2016

Spent 4 nights here in mid August 2016. Hotel and grounds kept very clean even during renovations to parts of the hotel. Rooms are modern and very comfortable. Complimentary breakfast buffet in O'Brian's Restaurant was excellent as was the evening buffet. would definitely stay at this hotel again.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear Ottid142, I would like to sincerely thank you for taking the time to share feedback about your experience at our hotel. We love hearing from our guests and especially what they enjoyed most about their stay. I will be sure to share your comments with our team. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"Wonderful, very special thanks to Shelly, at the front desk"

5
18/08/2016

I spent two nights, was given a lovely upgrade room, as always with Best Western everything was extremely clean and comfortable. Shelly was my first contact and is so very caring, she takes the time to make sure all is well with your stay. But there us so much more to this wonderful employee, she sensed my needs and wasted no time in being there for me. Thank you Shelly Barb

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello Barbara M, Thank you so much for sharing your experience at our hotel & thoughts about Shelley. I was with great pleasure I read your review and I will absolutely share & celebrate it with the rest of our team. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"Stay at Best Western Leduc AB"

5
12/08/2016

Excellent personnel. Friendly, informative. Excellent accommodations and amenities which includes shuttles to and from Edmonton airport. Also serve a delicious buffet breakfast included in the price of the room.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello Ronald E, Thank you very much for your very kind & generous comment about our staff & hotel. We love hearing from our guests but especially when we have been able to provide them with a great hospitality experience. I will be sure to share your comments with our entire team. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"Great hotel "

5
05/08/2016

Awesome hotel. Nice rooms, reasonable rates, great service, and best buffet breakfast I've ever seen in a hotel. (Seriously, they have a soft serve machine!) Only downside is it you're parking a trailer there isn't a lot of space. Stay here!

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear Jawerner Thank you for sharing your experience on your recent visit to our hotel. We use our guest feed back to assist us in areas where we can improve and to let us know when we are meeting the needs of our guests. I am happy to hear you enjoyed your visit and our soft serve ice cream. Regards, Perry Batke, CHA General Manager

"Great Hotel!"

5
01/08/2016

Lovely hotel & outstanding staff & service. Receiving a complimentary upgrade to a mini-suite was a great surprise as well. I would definitely stay here again & also recommend to family & friends. The only thing that was slightly disappointing was the quality of the food at dinner; however, the breakfast buffet was great.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear Janet W Thank you for your feed back regarding your recent satay at our hotel. I will share your kind comments about the service you received with our staff as well as your dinner experience for which I apologize. We appreciate your business along with your taking the time to let us know how we are doing. Regards, Perry Batke, CHA General Manager

"Good airport hotel, restaurant, lounge & free shuttle"

4
26/07/2016

Nice Beat Western, convenient to airport. Big breakfast smorgasbord complimentary. . . and a restaurant & lounge onsite. Just don't expect them to bring extra coffee to your room for their single serve coffee maker, for free. :) They charge a dollar for additional solo coffee pods. Thankfully, they don't use the plastic pods! ;) Quiet rest, great service & were renovating parts of the hotel tower to keep it in great shape! I was impressed with this Best Western.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear AlaskaWildflowe... Thank you for taking the time to let us know about your recent visit to our hotel. We value all guest feed back and will review your comments to assist us in improving our guest experience. We are excited about our corridor and banquet facility renovations and hope you will get an opportunity to come back and see the finished results. Regards, Perry Batke, CHA General manager

"Beautiful Friendly Hotel"

5
25/07/2016

This is an excellent hotel not far from the airport and shopping, yet far enough to be away from the main hustle and bustle. Very modern with some of the friendliest staff that I have encountered anywhere. They have a great buffet restaurant and their breakfast buffet is included with any stay. Large pool and hot tub are also very modern. Cleanliness is top notch!

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear Frank H Thank you for sharing your experience with us. We are very fortunate to so close to great shopping and with very easy access to the airport. Thank you for your feedback on the various areas of our hotel which we use to let us know where we are succeeding and where we can improve. I hope we get an opportunity to serve you again in the not too distant future. Regards, Perry Batke, CHA General manager

"Sunday Brunch"

5
25/07/2016

Were visiting friends in Leduc and decided to go for brunch...they took us to the brunch at the hotel and it was fantastic. So much variety and all top notch. Not like other brunches were you have to really look to find something that you know you're going to enjoy. Everything that was suppose to be hot was hot and same with the cold items - nice and cold. Then the desserts were also just delicious not the kind that just look good. Very nice spot for a special meal.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear Suntanner39 Thank you so much for your kind words about our Sunday brunch. We appreciate your taking the time to share your experience and to your friends for deciding to bring you to our hotel for brunch. We hope you have an opportunity to visit us again soon. Regards, Perry Batke, CHA General Manager

"Beautiful King Suite room renovations!!!"

4
22/07/2016

The renovations to the King Suite room category are beautiful!!! Very comfortable and relaxing stay. The front desk staff are exceptional! They went above and beyond to provide outstanding customer service. I was always personally greeted everytime I walked past the desk. The free breakfast was a nice set up in their restaurant area. It was nice to have lots of fresh fruit choices of watermelon, cantaloupe, bananas, apples, etc. The French toast and pancakes were disappointing. Neither should be cold & crispy on the outside. Seemed as if both were pre-cooked and put in a toaster and placed in warming dishes.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear Flames97 Thank you for staying with us during your recent visit to Leduc and taking the time to share your experience. We value all guest feedback and use it to improve our services, which allow us to provide greater experiences in the future. We do hope you will visit us again in the near future. Regards, Perry Batke,CHA General Manager

"Great location for airport and shopping "

4
20/07/2016

Friendly staff and very helpful I must remember to book the best Western through the best restaurant they will match the deals I was told and then you get your best western points You only thing I do have to remember is most hotels are now going to large showers and not bathtubs I love my tub We did have a room with a large shower beautiful clean room call down and they were able to change us to a room with a tub right away very helpful Incredible breakfast probably the best breakfast we had hot cold great service very tasty Down to get our Nexus passes and very close to the airport but also very close to a large shopping centre that has IKEA Home Depot many of the stores people would love

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear Derykkk Thank you for staying with us earlier this month, you business is greatly appreciated. I am happy to hear you enjoyed our breakfast and our front desk staff were able to get you in to a room which suited your needs. Please do not hesitate to mention preferences when booking in the future and we will do our best to accommodate them for you. We all hope we have the opportunity to serve you again soon. Regards, Perry Batke, CHA General Manager

"Great Friendly Place to Stay"

5
11/07/2016

Great rooms - all newly renovated and very spacious. There was a group of us so had a variety of rooms and all were spacious, clean and well appointed. All staff, front desk to cleaning ppl were super friendly. The breakfast buffet, included, was excellent, as was wait service. We choose this hotel because it had a pub and a restaurant - and we were very impressed with both.

"Great Stay!"

5
11/07/2016

We stayed at the Best Western as we were having a family reunion in Leduc. Such a great hotel! Friendly staff who went above and beyond our expectations. Our room was really comfortable and those pillows!! Great stay all around. Will definitely be coming back!

"Great family hotel"

4
09/07/2016

We stay in this property often as we have family in the area and find it very central to all amenities. They have a superb breakfast included in your stay. There is a very nice lounge as well for meeting family and friends. Big improvement since the renovations,

"Overnight"

4
07/07/2016

Hotel very nice and clean. Looked newly renovated. Breakfast was included and was really great, even had porridge. Lol. Good variety. Staff very friendly and helpful. Internet not working on check in but staff was working on it and it worked in the morning.

"Under Construction "

3
01/07/2016

The staff here was very friendly, the room was newly renovated and comfortable. My complaints would be the price you pay to stay at a hotel under construction. The floor I stayed on was a wreck, in the morning there were construction workers banging and causing a ruckus early. The elevator was not working for a bit. Went down for free breakfast at the restaurant but was 10 mins late so they wouldn't honour our coupons. The restaurant was still serving breakfast, I don't see what the big deal was. Also, you will pay full price to stay in this noise. Again, friendly staff. Might try again when they're finished renovating.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello iloveparis00, Thank you for taking the time to share feedback about your stay with us. We love hearing from our guests and place great value on your comments, suggestions & insights. I apologize for the inconvenience that our hallway renovation caused during your stay with us. As a result of your comments, we have now changed the management of the renovations and will completely closed down any hallways that are under work. This way our guests will be totally isolated and not impacted by any of the activities. Thank you for your feedback & again, I do apologize for any inconvenience you may have experienced. I do hope that we have the opportunity to better serve you in the future. Regards, Perry Batke, CHA General Manager

"Leduc Best Western"

4
01/07/2016

Overall it was a good experience. Liquor and grocery store within walking distance. We were given breakfast vouchers when checking in. Unfortunately, breakfast was not very good. Porridge was really runny; sausages and eggs were cool; ham was in very thin--like sandwich thin and sitting in cool juices & not very tasty; also ran out of eggs and weren't refilled for 10 min.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello Al F, Thank you for choosing our hotel and for also sharing feedback about your stay with us. We place great emphasis on the information we receive from our guests and use their comments to make continual improvements in our guest's experience. I do apologize for the issues you encountered during breakfast - I have reviewed your comments with our team and we will ensure that we make immediate corrections. We do look forward to serving you again! Regards, Perry Batke, CHA General Manager

"Friendliest Staff"

4
20/06/2016

I normally don't take the time to write reviews, but this hotel deserves a special mention. The hotel is very nice even with the fact they are renovating and updating. I would have given the hotel 5 stars, but for the fact it still has some areas in need of updates. All in all it is very clean and comfortable. But the real stand out is the staff. All the staff were extremely friendly and helpful. They went out of their way to make sure we had everything we needed as they knew my husband was in town for a minor surgery. A very genuine and caring group if people. We will return.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello cblackburn20, Thank you for taking the time to share your thoughts about your stay at our hotel and in particular, your wonderful comments about our hospitality team. We are fortunate to have an exceptional group of individuals dedicated to providing our guests with a great stay. I will be sure to share your comments with our entire team. We look forward to serving you once again! Regards, Perry Batke, CHA General Manager

"Excellent Customer Service"

4
17/06/2016

Excellent Customer Service, hotel was under renovation at the time I was there but still very clean and the construction workers were quite and respectful of guests. Great Breakfast! room well appointed for business use. Comfy Bed - had a good sleep.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello Chris R, Thank you for your very kind words about our hospitality team, accommodations & breakfast. We love hearing what our guests enjoyed most about their stay. I'm pleased that our minor hallway enhancement project did not disrupt your stay with us. We look forward to serving you on your next trip to our area! Regards, Perry Batke, CHA General Manager

"Great hotel"

5
05/06/2016

After having a flight delayed by 12 hours and held up in immigration for another 2 we were a day late getting to our hotel. On arrival we were welcomed like long lost relatives. Everyone we met during our stay was amazingly helpful and the rooms were gorgeous. They had been recently refurbished. We had two breakfasts and two dinners in the hotel restaurant and were very pleased with the quality and the variety available. I would definitely recommend the Best Western Plus to anyone traveling to LeDuc.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello Robert M, Thank you for sharing feedback about your stay with us - I'm so pleased that we were able to provide you with a great hospitality experience to help offset your other travel challenges. I will be sure to share your comments with our entire team! We look forward to serving you again in the future! Regards, Perry Batke, CHA General Manager

"Would be a 4 1/2, but cannot give half stars!"

4
21/05/2016

Excellent staff. Really good breakfast. Rooms were large, clean, modern and comfortable. Older hotel with tight hallways and parking location up front makes access to the highway difficult when there is traffic. Location from the airport is great - close, yet not too close :-). Will definitely return!

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello Stephen H, It was with great pleasure that I had the opportunity to read your review of your stay with us. I'm so pleased that you enjoyed our staff, breakfast & modern amenities. I will be sure to share your comments with our entire team. We look forward to serving you on your next visit! Regards, Perry Batke, CHA General Manager

"Excellent Hotel"

5
21/05/2016

Excellent Hotel, staff very friendly, breakfast was outstanding, checkout was fast and with no delays. I booked 3 rooms under my name and once arrived we had them changed to individual names with no hassles at all. Would recommend this hotel for everyone.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello Mike J, I would like to sincerely thank you for selecting our hotel and for also sharing your experience. We greatly appreciate your trust & wonderful recommendation of our property. We look forward to serving you on your next visit! Regards, Perry Batke, CHA General Manager

"For $150 a night the cooler should have been working"

4
20/05/2016

Checked in and went to put some drinks and fruit in the cooler. Returned a few hours later and the cooler was turned off with no temperature dial to be seen. Called the front desk and someone came by 10 minutes later and said that it was now working. Woke up the following morning and cooler was still not functioning. Past the front desk on my way out and told them. When I returned the cooler was working but too late for me as I was now leaving. I did call the Assistant GM Beverly earlier in the week because I and some other people are looking to book 12-15 dates over the summer and was hoping to get a reduced rate. I have still yet to hear back from her.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello Fred Z, I would like to sincerely thank you for posting your review of your stay at our hotel. We place great value on the information we receive from our guests & use it to make continual improvements in our levels of service, quality & hospitality. I would like to sincerely apologize for the issues you encountered during your stay. I know that Beverley has already contacted you & apologized for the delay in responding. We have also reviewed & resolved the issue with your fridge. Again, my apologies for any inconvenience. We look forward to better serving you on your next visit! Regards, Perry Batke, CHA General Manager

"Great Hospitality"

4
18/05/2016

We stayed at this hotel for the first time last week-end and were amazed by the level of hospitality. From the moment we checked in to later in the evening and at check out the next morning, their level of customer service and friendliness was just awesome. And it didn't hurt that they have a complimentary hot and cold buffet breakfast.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello Denis F, Thank you for selecting our hotel for your recent visit and for your very kind comments about our staff and amenities. We love hearing from our guests & I will be sure to share your comments with our entire team. We look forward to serving you on your next visit! Regards, Perry Batke, CHA General Manager

"Great Place to stay"

5
11/05/2016

Recently renovated exterior and interior. Well appointed and comfortable rooms. Close to the airport with good shuttle service. Will let you park in their parking lot if you are flying. I usually stay the night before I fly and the night I arrive back before taking the long drive home. Font desk staff and restaurant staff have been supper friendly. They have one of the best breakfasts going.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello Dave H, Thank you very much for choosing us as your preferred hotel in the Edmonton International Airport region. We value the opportunity to serve you & greatly appreciate your very kind remarks. We look forward to serving you on your next visit! Regards, Perry Batke, CHA General Manager

"great place to stay"

5
03/05/2016

this hotel is just a little further away from the airport but better value for the dollar, good room quiet comfortable bed staff was very pleasant to deal with, and the breakfast was better than most, will be staying the next time i need a hotel close to the airport.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello Edward J, Thank you for your thoughtful comments about our hotel & staff members. We appreciate you choosing our hotel & hope to have the opportunity to do so again in the future. All the best, Perry Batke, CHA General Manager

"Best Hotel in Leduc"

5
03/05/2016

I had a really great experience with this Hotel. I stayed in different Best Western locations for the past 12 months and by far, this Best Western branch is the best I've experienced. Staff were great too.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello Eugene C, I would like to sincerely thank you for choosing our hotel & for also leaving such a wonderful review of your stay. We are honored to have had the opportunity to serve you. We look forward to serving you in the future! Regards, Perry Batke, CHA General Manager

"Excellent Hotel"

5
02/05/2016

This Hotel is a must stay close to airport and city.Extended stay parking and top notch staff and restaurant and lounge.Hotel has been extensively upgraded.There is a shopping mall close by and is well worth the price for a Best Western Plus Hotel.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello Gerald F, Thank you so very much for your wonderful review & endorsement of our hotel. I can tell you that there is no greater honor than earning the trust & confidence of a guest. I will be sure to share your comments with our entire team. We look forward to serving you in the future! Regards, Perry Batke, CHA General Manager

"Stayed here for 8 days great stay"

4
26/04/2016

This is a excellent hotel staff are super friendly rooms are recently renovated awesome resturant with free full breakfast buffet . They have a whirlpool spa but no pool & only 1 washer & dryer would be the only drawback. If you wash cloths make sure you put 3 loonies in to get enough dry time . I will definitely use this hotel again

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello termcCanada, Thank you so much for your very kind words & recommendation of our hotel. We love hearing from our guests and take additional pride when we have been able to provide them with a great hospitality experience. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"Excellent hotel. Love this place"

5
20/04/2016

1st class staff!!!!! I felt extremely appreciated as a guest. Every single employee greeted me, made me feel welcome. Every hotel could learn from these guys! Very comfortable beds. Great breakfast!! (included in price) Minutes from the airport and a free shuttle to boot. Hotel allows cars to be parked while away at a much better price than airport longstay.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello DandyAndyOyama, I would like to sincerely thank you for your very kind & humbling comments about our staff & hotel. Your thoughtfulness is great appreciated and I will be sure to share with our entire team. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"Cozy and friendly"

5
19/04/2016

Room was clean and comfortable. Bed was out of this world comfy! O'Brians had a very nice breakfast. We ordered room service, it was prompt and delicious. Front desk went above and beyond for us. Overall, we would definitely come back in a heartbeat. Wonderful hotel with wonderful service.

"Great place"

5
19/04/2016

Everything is excellent at this hotel, great staff, great location, clean. The staff is very friendly and helpful. I have eaten in the restaurant several times and the food is always good. If you happen to be there when they have beef ribs on their buffet, they are to die for.

"Very comfortable and a pleasure"

5
10/04/2016

This hotel was very comfortable and a pleasure to stay at. Stayed 2 nights, extremely comfortable. Internet access in the room was fast and good fitness room, but hot tup need updated. Staff were very friendly. The fridge, microwave and coffee maker were provided. A hot buffet breakfast was included with the room. I would definitely stay at this hotel again.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello mytwinsn2, Thank you for choosing our hotel & for also sharing feedback about your experience with us. We love hearing from our guests about their enjoyed most about their stay. I will be sure to share your comments with our team. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"Our Favorite Hotel"

5
07/04/2016

We always stay at this hotel in the Edmonton area. The staff are very helpful and friendly, the restaurant and lounge (Jonathons) offer very tasty food and good service. The buffets are well presented and food is hot and replenished without asking! We stay in a king suite and enjoy the comfort of having the extra seating plus it's quiet. In Leduc we're close to many amenities and friends and easy access to Edmonton. We'll be back many times!

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello Judy T, There is no greater honor than to be recognized as one of our guest's favorite hotels. We are so appreciative of your comments & support of our hotel. I will be sure to share your comments with our entire team. We hope to continue to be your hotel of choice in the Leduc-Nisku area. If I can ever be of any assistance, please do not hesitate to contact me. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"A great stay"

5
06/04/2016

Always great service, close to airport with free shuttle only 10 minutes, great restaurant and bar, clean The staff is wonderful courteous and efficient, wonderful attitude and smiles. Always return when in the area!

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello Ghyslaine S, Thank you so much for your very kind words & thoughtful comments about our hotel & hospitality team. They will greatly appreciate hearing your feedback about the staff you encountered during your stay. We hope to continue to be your hotel of choice in the Leduc-Nisku area. If I can ever be of any assistance, please do not hesitate to contact me. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"Excellent Stay"

5
04/04/2016

We spent 2 nights here, room was so clean, bed was cozy no smell from the linen. Front desk staff was so friendly, they have shuttle service to airport. Breakfast was awesome, staff was extremely helpful. park n fly option. Over all 5 star experience. Loved it.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello Manpreet R, I would like to sincerely thank you for choosing our hotel & sharing feedback about your stay with us. We love hearing from our guests especially when we were able to provide them with a great hospitality experience. We hope to continue to be your hotel of choice in the Leduc-Nisku area. If I can be of any assistance, please do not hesitate to contact me. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"The Brunch was great quality for money"

4
04/04/2016

The Sunday Brunch at $19 was excellent quality for money. Great variety, and each dish was well prepared and tasty; eggs benedict, carved ham, sausages, shrimp and mussels, salads, deserts ...and the plates kept filling up.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello demetrius1905, Thank you for choosing O'Brians & for also sharing feedback about your experience. Our staff will greatly appreciate hearing your comments. We hope to continue to be your hotel & restaurant of choice in the Leduc-Nisku area. If I can be of any assistance, please do not hesitate to contact me. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"Great service, great value"

5
04/04/2016

This is one of my favorite Best Westerns to stay at. They have fantastic staff, who are so friendly. They always address any concerns. the breakfast is INSANELY good. It is the best complimentary breakfast at any hotel I have stayed at. Conveniently located near the Edmonton Airport. I have nothing negative to say about this location and I spend close to 1/3 of the year in hotel rooms.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello Stuart M, It was with great pleasure I read your review & endorsement of our hotel. We are honored to be one of your preferred hotels. As well, we are glad you enjoyed our complementary Chef's Hot Breakfast Buffet! We hope to continue to be your hotel of choice in the Leduc-Nisku area. If I can be of any assistance, please do not hesitate to contact me. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"Great place, great value!"

5
04/04/2016

First time here and loved it! Got an upgrede upon arrival, the room was spacious, clean and the king bed super comfortable! The staff are kind and friendly. I had the buffet in the evenig at the O'Brian's restaurant. The roast beef, ashed potatoes and gravy were awesome. There was also chicken, pasta, noodles, soup, all very nice! Nice salad bar and a variety of desserts, all for 21 dollars! They also have a 24 h airport shuttle. Really liked the vibe here and would certainly go back. The only down side I think of is that it is on a busy street but the ventilation system drowned out the noise so the outside noise wasn't an issue. I highly recommend this hotel. Thanks for a very lovely stay??

"our fist time in canada"

4
03/04/2016

our vacation was to see family reception staff great at our hotel the best food was very good had a pleasant stay and will stay there again the only thing I would say it was the same thing every day for breakfast so it would interesting to see what prices are for room with no breakfast

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello Audrey D, Thank you for choosing our hotel on your first visit to Canada. We are honored to be selected and thankful for having the opportunity to serve you. We hope to continue to be your hotel of choice in the Leduc-Nisku area. If I can be of any assistance, please do not hesitate to contact me. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"Great stay."

5
31/03/2016

Excellent stay at the Denham Inn in Leduc, Alberta. Quiet, clean rooms. Best continental breakfast ever. Our only issue was that upon check in we were told that the breakfast was available till 10 am on Easter Monday but when we arrived in the breakfast room at 9:20 am we were told to hurry up because the service would be done in 10 minutes. But overall we were very pleased with out stay in your hotel.

"Great Party - Guests were very impressed."

5
28/03/2016

We held a surprise 65th birthday celebration in the Terrace Room and treated our guests to the Saturday evening buffet. The room was perfect and the food and service were excellent. Would highly recommend. Thank you Carol for your expertise and efficiency to ensure this party a huge success.

"Outstanding Service at a family birthday celebration!"

5
24/03/2016

We booked the Marquis Room for a birthday celebration and can't say enough about the outstanding service. The whole experience was exceptional - service, food and a beautifully set up room. The room was set up and accessible to me to decorate well before our event was to start - no need to decorate, however, the room was stunning on its own. The buffet was set up promptly and the food was excellent. Our two servers treated us like royalty and we never wanted for anything. Made our family celebration more enjoyable.

"Quiet, clean and modern hotel"

5
24/03/2016

This was an exceptional stay in a quiet, clean and modern hotel with all of the amenities you need coupled with friendly staff and good quality food. Excellent and convenient location with plenty of parking.

"Very good stay"

4
23/03/2016

We stayed one night when we had a wedding in Nisku. We arrived early and were allowed in the room to get ready. Upon finding out how old the hotel was we were really impressed that our room was totally renovated and it was very comfortable and clean. The breakfast was outstanding and the service was very good. I would highly recommend staying in this hotel.

"Best Hotel to stay near the airport"

5
23/03/2016

This hotel has the friendliest staff, the comfiest beds when you are tired of traveling. I always stay here when I am passing through Edmonton, I would not stay anywhere else. (now I have to type at least 200 characters, so this is what I am doing!)

"Really Nice"

5
23/03/2016

Once again we were not disappointed with our stay here. The man at reception welcoming us was very friendly and genuinely seemed to want to make our stay the best possible. The room was clean and comfortable. The fact that a hot breakfast is included really puts this hotel over the top. Will definitely stay again.

"A True Gem in Leduc"

5
19/03/2016

Location was great for our travel reasons. The rooms were VERY comfortable and clean. The lounge serves great food and excellent service as well as TV's for watching hockey!! There was a large group of us and all had a great experience. The dining lounge has an awesome smorg!!

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear MarjieLaf56, Thank you for sharing your great experience with us! We greatly appreciate your feedback and for also selecting our hotel. I will be sure to share your review with our entire team. We hope to continue to be your hotel of choice in the Leduc-Nisku area. If I can be of any assistance, please do not hesitate to contact me. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"Airport Hotel, Edmonton"

4
12/03/2016

The Best Western is a modern hotel/motel in Leduc, near Edmonton Airport. The commercial district for the town of Leduc is within walking distance as also is a mall with Walmart and many other stores. It is convenient for Airport shuttle service and far enough from the freeway to not be bothered by the traffic noise. The rooms are very comfortable and the service is excellent.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello floydm601, I very much enjoyed reading the review of your experience at our hotel. We love hearing from our guests and I will be sure to share your comments about our location, accommodations & service with our entire team. We hope to continue to be your hotel of choice in the Leduc-Nisku area. If I can ever be of any assistance, please do not hesitate to contact me. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"Lounge is great food."

4
10/03/2016

I did not stay in hotel, but did go to the restaurant with friends for dinner. Quick friendly service. The hotel looks very good high end, but in a very busy part of Leduc. Close to all amenities in the small town. The food here is very good. Service is good. Very nice classy atmosphere.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello harleyonlygirl, Thank you for selecting Jonathan's Lounge for your night out and for sharing feedback about your experience. We know how many options are out there for people to choose from but greatly appreciate your trust in our Lounge. I will be sure to share your comments with our entire team. We look forward to serving you again! Regards, Perry Batke, CHA General Manager

"So Much Try"

3
07/03/2016

The property I would say is a standard Best Western as opposed to a Best Western Plus. Renovations are currently underway which may bump up the rating in the future but the current property is showing its age in the hallways. The room itself was simple, without a view of anything much but was certainly adequate. I do have to say that the staff there are really outgoing and interested in making your stay as good as possible. The hot breakfast, included with your room, was a nice touch as well. I've stayed in Leduc a half dozen times in the pas and I have to say that in Leduc this is the best property that I've stayed at thus far. If you can get into Edmonton there are many nicer options but I would definitely consider staying here again if I needed to stay in Leduc.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear Mike O, Thank you for sharing your thoughts about your stay at our Hotel. We place great value on the information we receive from our guests & use their comments to make continual improvements in our business. I apologize that we were unable to exceed your expectations. I do appreciate your comments and would like to inform you of our enhancement plans. Our hallways will be undergoing an upgrade over the next 2 months, conducted so as not to disrupt our guests. We are completing renovations to the last group of our Guest Rooms this week and are very excited about the finished product. This would be in addition to the major renovations of our Exterior & Restaurant over the past year. We are committed to ensuring our property is not only well maintained but also meets & exceeds the expectations of our guests. I do hope that we have another opportunity to serve you. If I can ever be of any assistance, please do not hesitate to contact me. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"Nice place"

4
04/03/2016

Helpful staff, good amenities, reasonable value. Needed to print copies of a presentation and was pleased to find a computer/printer in the reception area. Not much to complain about other than the high speed internet kicked me out a couple times. Met my expectations in every way, really.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear Dale L, I would like to thank you for selecting our hotel and sharing your feedback about our hotel. We greatly appreciated the opportunity to serve you - I will be sure to share your comments with our entire team. We hope to continue to be your hotel of choice in the Leduc-Nisku area. If I can ever be of any assistance, please do not hesitate to contact me. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"Great service, very nice rooms, super breakfast"

5
28/02/2016

We spent a night as we were in Leduc for a figure skating competition. The Best Western is everything you would expect and more. The restaurant serves a fantastic breakfast (included with your room), there is a lounge as well for unwinding in the evening. The room are modern and very clean. The fitness center is larger than you would expect. The staff are great. Very friendly, very helpful.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear MarkTCalgary, I would like to sincerely thank you for your very kind & humbling endorsement of our hotel. We love hearing from our guests but especially when we have been able to provide them with a great hospitality experience. I will be sure to share your comments with our entire team. We hope to continue to be your hotel of choice in the Leduc-Nisku area. If I can ever be of any assistance, please do not hesitate to contact me. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"Retired Xray"

5
20/02/2016

We have stayed at this hotel in the past when flying from Edmonton. We always have had great service as we did so this time. The reception staff are very courteous and helpful. We found our room to be comfortable and met all our needs. The restaurant staff are very pleasant and the food has always been very tasty. We always enjoy our stay at the Denham Inn & Suites and no matter the time of day have always been happy to stay.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear RetiredXray, Thank you very much for your very kind words and support of our hotel. It is truly our pleasure to serve you and we are so proud to have earned your trust. I will be sure to share your comments with our entire team. We hope to continue to be your hotel of choice in the Leduc-Nisku area. If I can be of any assistance, please do not hesitate to contact me. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"Average at best & staff really don't care much"

3
17/02/2016

The heater in our room "banged" as if a truck was running into a pole. Advised Staff and they really didn't seem to care... Not usual level of service I would expect at Best Western and two of the white face cloths were stained

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear Darren B, I would like to take this opportunity to sincerely thank you for your feedback about your recent stay with us. We love hearing from our guests and use their comments to make continual improvements in our guest's experience at our hotel. I would to sincerely apologize for the issues you encountered and the way we responded to your concerns. I can assure you that your experience does not meet the high standards of service & quality that we strive to achieve. I have already reviewed your comments with our team to address the issues you brought forward but to also discuss our response. Once again, I do apologize for any inconvenience. We would greatly appreciate another opportunity to better serve you and do hope you take us up on the offer we emailed to you. If I can be of any assistance, please do not hesitate to contact me. Regards, Perry Batke, CHA General Manager

"relaxing"

4
16/02/2016

wasnt to bad of a stay room was very clean and big..good customer service..food could be a bit better...only thing had a problem with was that couldnt open the windows at all...good movie selection.and the other thing i didnt like either is that they add 16% right off the bat when you order room service that should be optional...other wise would go back again

"Highly Recommended; Very Close to Hospital"

5
16/02/2016

I booked this hotel for my senior parents who needed to be close to the Leduc Hospital.They say: staff were great, incl. breakfast was plentiful & the hotel was clean & comfortable.Highly recommended!

"Great"

5
02/02/2016

This is the most comfortable hotel that I have stayed in from all hotels. The room is in excellent standards, always looks new, smells wonderful and clean. I recommend this hotel to everyone traveling through Edmonton or Leduc. You just can't stay anywhere else.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear Barb A, I would like to take this opportunity to thank you for your very kind & humbling review of our hotel. It is with great pleasure that I read about your experience at our hotel. To have earned your trust & confidence is an accomplishment we are very proud of - thank you! We hope to continue to be your hotel of choice in the Leduc-Nisku area. If I can be of any assistance, please do not hesitate to contact me. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"Friendliest staff ever!"

5
02/02/2016

Right from the front desk clerk at check in, through to the chambermaid on our floor, to the maintenance man we met in the hallway, to the waitress we had in the restaurant, all exuded an amazing degree of friendliness that I have never experienced before from an entire team!

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello Warren D, Thank you for the warm & very kind endorsement of our hospitality team. We are very fortunate to have an exceptional group of individuals who work very hard everyday to provide our guests with great hospitality experiences. I will be sure to share your comments with our entire team. We hope to continue to be your hotel of choice in the Leduc-Nisku area. If I can be of any assistance, please do not hesitate to contact me. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"Great place to stay. Right near the airport."

5
01/02/2016

Definitely the best place to stay in Leduc. I paid $119 for a king size bed, hot breakfast and shuttle to the airport. The hotel itself looked new and the staff was great. Huge shower, all bathroom amenities available. Great work desk in the room and lots of space. I cant believe I paid double for a less superior room the night before.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear Corey W, Thank you for your very kind & humbling endorsement of our hotel. We take great pride in your recommendation of our hotel & appreciated the opportunity to serve you. I will be sure to share your comments with our entire team. We hope to continue to be your hotel of choice in the Leduc-Nisku area. If I can be of any assistance, please do not hesitate to contact me. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"Good stop over"

4
31/01/2016

I usually stay here on my way up north. Good clean place. Predictable. Reliable shuttle service. I usually leave before the breakfast is provided so they provide some muffins, juice and coffee which gets you to the airport. Staff very good, particularly the late evening shift. Always get a chuckle out of them.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear David B, Thank you for sharing your feedback about our hotel. We greatly appreciate your loyalty & support and value the opportunity to serve you. We hope to continue to be your hotel of choice in the Leduc - Nisku area. If I can be of any assistance, please do not hesitate to contact me. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"Cozy stay in Leduc"

5
22/01/2016

Great hotel near shopping! We stayed here for work a few times this month. I always looked forward to coming, because it's so cozy! The beds are huge and soft, the bath tubs are huge too, nice to soak in. The front desk were always welcoming and accommodating, and always remembered our names. I really loved the restaurant. The breakfast is very extensive, has everything you could want for breakfast - and some. For dinner, the soup and salad is a deal that can't be beat. I'm missing that turkey noodle soup soon much! All of the restaurant staff were fabulous as well - always remembered our drink orders, and favorite place to sit every time we came :) Thanks for everything!!!! Lindsay

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear Lindsay54, Thank you for your very kind & humbling words about your experience at our hotel. We love hearing from our guests especially when we have been able to provide them with a great hospitality experience. I will be sure to share your comments with our entire team. We hope to continue to be your hotel of choice in the Leduc - Nisku area. If I can be of any assistance, please do not hesitate to contact me. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"Consistently Great"

5
22/01/2016

I stay at this hotel regularly. The time between stays at this particular time was longer than usual but the staff still remembered me and the warm welcome was appreciated after a long day of travel. The restaurant staff were exceptional and attentive. Newspapers were brought to table and my coffee cup never emptied. The meals were beautifully presented and excellently prepared. This hotel is never a disappointment and I highly recommend it.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear Jay P, Thank you for your patronage & loyalty to our hotel and for your very kind words about our hotel & staff members. It is truly our pleasure to serve you - I will be sure to share your comments with our entire team. We hope to continue to be your hotel of choice in the Leduc - Nisku area. If I can be of any assistance, please do not hesitate to contact me. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"Comfortable stay"

4
14/01/2016

Stayed 2 night on this last trip to the area. The bed were comfortable and clean. Enjoyed the breakfast that comes with the stay. Lots of items and the quality of the food is alot better than most best westerns I have stayed at. Would recommend this hotel and a plus is that it is closer to the Edmonton international airport than most Edmonton hotels.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello Sheldon1969, I would like to take this opportunity to thank you for selecting our hotel for your recent visit to our area. We love hearing from our guests and it was with great pleasure I read about how much you enjoyed our beds, complimentary hot breakfast and airport location. I will be sure to share your comments with our entire team. We hope to continue to be your hotel of choice in the Leduc-Nisku area. If I can be of any assistance, please do not hesitate to contact me. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"Back Home"

5
12/01/2016

I would rate this hotel as No. 1. Their staff are all remarkable in that they are efficient and also very friendly. We called the shuttle at 1:45AM from the Edmonton airport, there within 10 minutes to whisk us away to the hotel. He dropped us off, all the paperwork was prepared, and off we went to our room. Our trip from Tampa, Fl., had been a long tiring, excursion and we were ever so glad to have a very clean, comfortable bed to stretch out in and have a wonderful sound and restful sleep. We had wakeup call at 8:00 so we could enjoy a wonderful breakfast (included in our room rate) and then off we went. Checkout went very smoothly as well, all the paperwork was ready when we were.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello Gary C, It was with great pleasure that I read your very kind & humbling words about our hotel. To be your #1 choice & home away from home, is a great honor and one that we take great pride in. We will do everything we can to continue earn your trust & confidence. We hope to continue to be your hotel of choice in the Leduc-Nisku area. If I can be of any assistance, please do not hesitate to contact me. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"Great airport hotel"

4
04/01/2016

Kudos to the staff here! They are very friendly and hospitable! The rooms are nicely done and the beds are very comfortable! The hotel restaurant is my favourite, however... Decently priced, and the food is great! The breakfast spread exceeded my expectations! My only complaint is that the dryer in the guest laundry is very slow. Love this place, and I hope to return sometime!!

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello Matt S, Thank you for choosing our hotel and taking the time to share feedback about your stay! I really appreciated the chance to read your very kind words about our hotel & staff. I will be sure to share them with all of our staff members. We hope to continue to be your hotel of choice in the Leduc-Nisku area. If I can be of any assistance, please do not hesitate to contact me. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"Ministry ambassador"

5
29/12/2015

The staff are all amazing. An extra touch from Perry and his team. Always a great stay. When we got to the room a treat of truffles and the right pillows. Also a Gideon Bible in the night table HOT breakfast is part of the package. 10plus again. ??????

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello Steve R, I would like to thank you for your very kind & humbling words about our hotel. It is truly our pleasure to serve you. I greatly appreciated your comments about our staff - we are blessed with a great group of hospitality professionals that are committed to providing our guests with the highest levels of service & care. We hope to continue to be your hotel of choice in the Leduc-Nisku area. If I can be of any assistance, please do not hesitate to contact me. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"Very good place to stay in Leduc"

5
27/12/2015

We spent Christmas Eve at the Denham Inn in Leduc and were very pleased with the room, the service and the staff. We have stayed here for the past 5 years and have never had a problem. We requested a quiet room in the back and were upgraded to a king room. The bed was very comfortable and it was a very quiet room. The walk-in shower was nice and big.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello 864catheyh, Thank you for taking the time to share your experience at our hotel. We are honored to have had the opportunity to serve you over the past 5 years. Your patronage & loyalty is greatly appreciated. We hope to continue to be your hotel of choice in the Leduc-Nisku area. If I can be of any assistance, please do not hesitate to contact me. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"Enjoyable Stay"

5
21/12/2015

This was a planned stay due to the fact that we do not want to drink & drive. We had a Christmas party to attend & took a taxi & stayed over night. This also was a great break from the hustle & bustle of the Season.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello 449louisp, Thank you for choosing to stay with us the night of your Christmas Party. We valued the opportunity to serve you & greatly appreciate you sharing feedback about your stay. I'm pleased that you had an enjoyable stay at our hotel. We hope to continue to be your hotel of choice in the Leduc-Nisku area. If I can be of any assistance, please do not hesitate to contact me. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"over night with food and ride to airport"

4
15/12/2015

Accommodation was good(not plush but very comfortable) with the food(breakfast included) being very good. We also had dinner which was very good and not over priced. Also service was excellent with complimentary ride to airport.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello Ron S, I would like to take this opportunity to thank you for choosing our hotel plus sharing feedback about your stay. We place great value on the information we receive from our guests. I will be sure to share your comments with our entire team. We hope to continue to be your hotel of choice in the Leduc-Nisku area. If I can be of any assistance, please do not hesitate to contact me. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"super location"

5
11/12/2015

the entire staff at this location make everyone feel so welcomed, the food is fantastic, such a wonderful location to stay at. I will always choose this location for the wonderful staff and if west Edmonton mall is a destination this hotel is nice and close short drive.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Hello Sherry S, Thank you for taking the time to share feedback about your recent stay at our hotel. I enjoyed reading your comments about our staff and culinary offerings. I will be sure to share your review with our entire team. We hope to continue to be your hotel of choice in the Leduc-Nisku area. If I can be of any assistance, please do not hesitate to contact me. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"Mexico lay over"

4
09/12/2015

Stayed here the night before and after our trip to Mexico . Rooms were great with good decor , comfy beds , quiet rooms , breakfast included , a lounge down stairs , friendly staff , close to all amenities . We chose this hotel also because you get free shuttle to the airport , plus you can leave your vehicle there while you are gone for $5 a day plus you get 2 nights free parking for every night stayed ! Great value . We will stay here again !

"2 Awesome stays"

5
02/12/2015

We stayed at this hotel both before we left the country and when we returned. The rooms are large, clean and comfy. The staff are very friendly. The have an attached restaurant that serves a buffet style breakfast. We will stay here again if we ever travel again.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear Cheerbear66, Thank you so much for your very kind & humbling words about your recent stay at our hotel. We love hearing from our guests especially when we have been able to provide them with a great hospitality experience. I will be sure to share your comments with our entire team. We hope to continue to be your hotel of choice in the Leduc-Nisku area. If I can ever be of any assistance, please do not hesitate to contact me. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"I would suggest otherwise!!"

1
26/11/2015

If you use the Park and Fly service to leave your vehicle, make sure you get back early, They lock the Front doors at night and we were left out in the cold as there was no Night Audit at the Desk. We had to check our keys at the Desk when we left for the airport, so we couldn't even drive home, they were locked inside the hotel.. We had just returned from Cuba in our flips flops and light jackets, my 5 and 9 year old son included. I used my cell phone to call the Hotel 11 consecutive times, and no one answered. We could hear people in the lounge off the lobby (the Night Auditor was in there as well). After banging on the door and calling for about 20 minutes, she finally returned and let us in. She was rude and unapologetic, lied to us stating she was the only person there when we seen lounge staff as well as a night cleaner. I would not recommend to anyone to chose the Best Western Denham Suites in Leduc

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear Rhonda R, As expressed when we communicated immediately after the incident, I would like to thank you for sharing your concerns about your recent stay with us. We place great value on the feedback we receive from our guests and use their comments to make continual improvements in our levels of service & hospitality. Our goal is to provide our guests with great hospitality experiences & strive to exceed their expectations in every way. Obviously, we failed to meet this goal during your stay & for that I truly apologize. I agree that your wait at our entrance is absolutely unacceptable - I would like to assure you that this does not meet our high standards of service to our guests. We have already addressed the situation internally to ensure that future guests do not experience the same situation. Once again, I sincerely apologize to you for the inconvenience & discomfort your family experienced. As discussed, we look forward to better serving you in the future. Regards, Perry Batke, CHA General Manager

"Just what we needed!"

4
11/11/2015

This hotel is great value for the money. The breakfast buffet is one of the best I've eaten at. With four people in our room, it was a super deal, with everyone having their choice from eggs and bacon to cereal. The only thing we missed was a swimming pool. The hotels restaurant had a great menu. Rooms were very clean. I recommend this hotel highly!

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear travel_diva763, Thank you for choosing our hotel & for sharing feedback about your stay. We love hearing from guests - I will be sure to share your comments with our entire team especially about our complimentary breakfast. We hope to continue to be your hotel of choice in the Leduc-Nisku area. If I can ever be of any assistance, please do not hesitate to contact me. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"What a pleasure"

5
11/11/2015

Reasonably priced. Never went passed the front desk without someone looking up with a welcoming smile. Restaurant, O'Brian's was excellent friendly service and so accommodating. Sam was a treasure. Delicious food. Rooms in good condition and very comfortable. Housekeeping very alert to our needs and helpful. Catering staff pulled off a wonderful reception at short notice. Can't say enough good things about this hotel. Will definitely recommend to friends. Will use this hotel again without hesitation. Even the grandkids loved it.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear irenePeachlandBC, I would like to sincerely thank you for taking the time to share feedback about your stay at our hotel. We love hearing from guests and especially those areas we were able to provide great hospitality experiences. I will be sure to share your comments with our entire team. We hope to continue to be your hotel of choice in the Leduc-Nisku area. If I can ever be of any assistance, please do not hesitate to contact me. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"Exceptional BW Plus"

5
10/11/2015

The service at this hotel is exceptional. The rooms are clean and comfortable. The staff is friendly and courteous. The breakfast buffet is above average for a hotel. The fitness centre is excellent. The wifi functions very well

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear Joseph M, Thank you so much for your very kind & humbling words about your stay at our hotel. We are very fortunate to have a great group of hospitality professionals that work hard every day to provide our guests with the highest levels of service & hospitality. We are also pleased that you also enjoyed our breakfast buffet & fitness center. We hope to continue to be your hotel of choice in the Leduc-Nisku area. If I can ever be of any assistance, please do not hesitate to contact me. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"great room"

5
09/11/2015

we had curling weekend and stayed at best western. Rooms were cozy and beds were clean & comfy. bathroom was clean. Only thing did'nt work was the fan. Free hot breakfast is a wonderful feature and lounge offers will stay again!!

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear TRACY K, Thank you very much for sharing your feedback & very kind comments about our hotel. We appreciated the opportunity to serve you and host your group. I will be sure to share your comments with our team on the cleanliness & comfort you experienced during your stay as well as our complimentary breakfast. We hope to continue to be your hotel of choice in the Leduc-Nisku area. If I can ever be of any assistance, please do not hesitate to contact me. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"Business AGM"

4
30/10/2015

We have held our AGM here the last 2 years. Staff are really nice, but they really need to put a second server on at lunch to accommodate us as both years it took a very long time to receive our food. Emily & Shelley were awesome!!!! They both took special care of me from the reservation on the phone to the stay at the hotel & made me feel very welcome. The hotel was clean, and we enjoyed the hot tub

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear SammyGirl1968, I would like to thank you very much for sharing your feedback plus choosing our hotel for you. We place great value on the information we receive from our guests and use their comments to make continual improvements in our business. I apologize for the service issues you encountered in the restaurant - I will be sure to share with our team & make the necessary adjustments. We would like to continue to be your hotel of choice in the Leduc-Nisku area. If I can ever be of any assistance, please do not hesitate to contact me. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"Quick wekend trip"

5
26/10/2015

Staff are excellent and the hotel is very clean and well maintained. The location in Leduc is convenient to get to as it is just off the highway. Lounge and restaurant are clean and well-maintained and the breakfast buffet is very well stocked with a wide variety of choices.

"Excellent service"

5
26/10/2015

We recently stayed at this hotel for our daughters Ringette tournament. The hotel and the rooms were very clean, they have a very helpful staff and all the amenities were great. The breakfast buffet that you get for FREE was awesome, lots of selection and great quality. We went for a night cap and snack at the lounge and the food and service was very good in there also. We highly recommend this hotel.

"It was nice stay all around."

4
20/10/2015

Shelly helped us out when booking our room after a long day of flights. She went out of her way to make our stay absolutely awesome. This is a great hotel very close to the airport. I would recommend it any day of the week!!

"Friendly Staff and Excellent Value"

5
18/10/2015

We loved stahying at the Best Western Plus in Leduc (Edmonton) Alberta. The staff were so friendly and welcoming, the included breakfast buffet was excellent and the free shuttle to the Edmonton Airport was a bonus. Our overall experience (and we've stayed in many hotels around the world) was one of the best ever, mostly due to the friendliness of the staff who were always available and helpful. We would definitely recommended this hotel to anyone looking for great value and friendly people.

"Retired Xray"

4
13/10/2015

The Denham Inn & Suites is an excellent hotel to stay at. We first used it the prior year while travelling. It has a good shuttle service to the airport and is very convenient. As you enter, the staff at the front desk are all courteous, cheerful, and very helpful. The rooms are comfortable in size and the beds are, too. The restaurant has good food with many selections on the menu and the buffet they do is also very good. The staff are all very good with friendly smiles and helpful ideas on what to choose to be affordable to the pocketbook. As previously mentioned, this is not our first time staying at the Denham Inn and it most certainly the place for us to stay whenever in Edmonton.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear RetiredXray, I would like to take this opportunity to sincerely thank you for your comments & kind words about our hotel. We are always striving to provide our guests with great hospitality experiences. I loved reading your story about how we were able to meet this goal for you on so many levels. We hope to continue to be your hotel of choice in the Leduc-Nisku area. If I can be of any assistance in the future, please do not hesitate to contact me. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"great hotel comfortable rooms."

5
08/10/2015

stayed 2 nights, 1st night before leaving on a mexico vacation. comfortable rooms we were upgraded for free to a suite; very nice. free shuttle to airport. left our car there for seven days cost 15.00. very nice; helpful,friendly and professional desk staff. also nice lounge and dining room. two free breakfasts. it was all great.already booked our rooms for january for our winter vacation.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear aldan40, Thank you for your very kind words and for also sharing your comments about your recent stay with us. We are very pleased that we were able to get your Mexico vacation off to a great start! We hope to continue to be your hotel of choice in the Leduc-Nisku area. If I can be of any assistance in the future, please do not hesitate to contact me. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"Edmonton area/Le Duc Best Western"

5
05/10/2015

Easy to get to with the GPS. My husband is hunting 7 hours north of Edmonton so we drove up and then I took the FREE shuttle to the airport and 6 days later we will meet up at same hotel & I can take another free shuttle back to same hotel. I do wish there was an indoor pool. I like that there are two restaurants on site and one is a wonderful buffet.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear Rita K, I would like to take this opportunity to sincerely thank you for sharing your experience at our hotel. We greatly appreciated the opportunity to serve you and honored to have earned your trust. We hope to continue to be your hotel of choice in the Leduc-Nisku area. If I can be of any assistance in the future, please do not hesitate to contact me. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"Stress free night"

4
03/10/2015

We stayed at this hotel because of the name, but it was also a good experience all the way around. The staff were helpful, cheerful and very courteous. The room was clean and quiet. We only stayed one night because of an early morning flight. It is close to the airport, and last pickup on the three hotel shuttle service so we went directly to airport--which to us is a bonus.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear Linda O, Thank you for choosing our hotel & thank you for sharing your experience. We appreciate the trust you showed us. I will be sure to share your experience with our entire team. We hope to continue to be your hotel of choice in the Leduc-Nisku area. If I can be of any assistance in the future, please do not hesitate to contact me. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"Great Place to Stay"

5
02/10/2015

This hotel was very comfortable and a pleasure to stay at. The bed was extremely comfortable. Internet access in the room was fast and seamless. The fridge, microwave and coffee maker were provided as an added bonus. Staff were very friendly. A hot buffet breakfast was included with the room. It is a great location as it is a couple of blocks east of the No. 2 highway. I would definitely stay at this hotel again.

PWBatke, General Manager at BEST WESTERN PLUS Denham Inn & Suites, responded to this review
Dear Lorraine Anne S, I would like to take this opportunity to thank you for sharing feedback about your recent stay with us. We love hearing from our guests! I appreciated reading your comments about the elements of your stay you enjoyed most. We hope to continue to be your hotel of choice in the Leduc-Nisku area. If I can be of any assistance in the future, please do not hesitate to contact me. We look forward to serving you! Regards, Perry Batke, CHA General Manager

"Impressive"

4
01/10/2015

This hotel is top notch. Wonderful renovations, staff & food! In Jonathans the fries come out in these cute little fry baskets with your yummy giant burger. The service is excellent. Very clean & comfy with a fireplace. We were there for a free concert with "Hey Romeo" , good sound too.