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Best Western Plus Hotel South Edmonton Inn & Suites, Edmonton

1204 101 Street, T6X 0P1, Edmonton, Canada - See on a map
Best Western Plus South Edmonton Inn & Suites - Hotel Exterior The Best Western Plus South Edmonton Inn & Suites is ideally located in the center of Edmonton. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Experience all that Edmonton, Alberta has to offer while staying at this modern Best Western property that has been ranked among the area's best! Sleek, stylish and contemporary, the Best Western Plus South Edmonton Inn & Suites boasts convenience and comfort at an affordable price. This Edmonton hotel is located close to the center of the city and is just off Highway 2, offering easy access to the Edmonton International Airport, the University of Alberta and other city offices. This Best Western hotel offers spacious, well-appointed guest rooms that feature upgraded amenities - like comfortable pillowtop mattresses, an in-room microwave, personal refrigerator, new 49-inch HD flat screen television with upgraded cable channels and free Fiber Optics Internet access. Guests start each morning with a complimentary full hot breakfast before heading out to enjoy our indoor pool - complete with water slide and hot tub - or to recharge in our state-of-the-art fitness center. The Best Western Plus South Edmonton Inn & Suites is also 100% non-smoking and Eco-Friendly, with excellent guest service. This conveniently located hotel is just a quick drive from shopping, dining, museums and more. The West Edmonton Mall, featuring a thrilling indoor water park, the South Edmonton Common shopping area and the Old Strathcona District are nearby. Guests enjoy visiting the Royal Alberta Museum, Ukrainian Heritage Center, the Alberta Legislature, the famed Muttart Conservatory and the Devonian Botanical Gardens. There are four local golf courses, and one doesn't have to venture far to find a hockey facility or indoor Soccer Dome. Seasonal events, like the Taste of Edmonton Festival and a variety of concerts, ensure that there is always something to do. Our superior customer service and top-notch amenities have landed the Best Western Plus South Edmonton Inn & Suites a top spot on Trip Advisor. Come find out why for yourself - book today and save!

Best Western Plus

Hotel South Edmonton Inn & Suites

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Hotel advantages

  • Catering Services
    Catering Services
  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
GreenLeader Silver
 
Travelers Choice 2020
 
Travelers_Choice 2020
 
based on 1554 guest reviews
NOTE ISSUED
Excellent
857
Very Good
411
Average
148
Poor
64
Terrible
74
REFER TO NOTICE
Business Business
403
Couples Couples
257
Family Family
604
Friends getaway Friends getaway
69
Solo travel Solo travel
66
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Best Western Plus better than Best Western Premium."

5
User 14/05/2022

Fantastic breakfast - hot boiled eggs which I have never seen in any other chain hotels. Room clean, bed and linens comfortable. Comfortable reading chair. Front desk staff very accommodating. We travel a great deal and have stayed in multiple hotel chains. Overall, a great stay.

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for the feedback. We are pleased to hear that you had a comfortable stay. We love having you stay with us again some time soon.

"CLEAN AND REASONABLE"

5
User 10/05/2022

Rooms are big and clean. washroom and all facilities are available. great location. close to all highways. restaurants are close by. it is great place to stay. great breakfast. i always stay in same hotel.

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for your feedback. We are pleased you had a great stay. We look forward to see you again in the near future.

"Breakfast was awesome!"

5
longculo11, Blackfalds, Canada 02/05/2022

Loved our stay here. Woke up and went for breakfast, was not expecting much and there was everything. Food was great with lots of selection. My kids loved the pool and waterside. We would look to stay here again if in the area.

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for your feedback. We are pleased you had an enjoyable stay with us. We strive as a team to ensure our guests have a memorable stay. We look forward to seeing you soon in your next stay.

"Just OK"

2
brithilde, Swift Current, Canada 25/04/2022

My kids were excited for the pool and water slide but we found the pool to be really cold, they did enjoy the water slide but didn't stay too long. Because of this we wouldn't stay here again, we like to book a hotel with a pool because my kids love it but it was just way too cold. Our room was outdated, the bathroom door didn't latch closed and the water tap constantly dripped. We booked a two queen room but I dont think the beds were a true queen. The elevators were very dirty. I had to use the laundry room and my key card didn't work to enter the laundry room so I had to ask front desk to let me in, she seemed annoyed. Breakfast was alright, would have been nice to have an extra waffle maker as lots of people wanted to use it and there was usually a line. Next time we would stay somewhere else.

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for the comments. We apologize for the unsatisfactory service. For your safety and the cleanliness, we have to refill the water and add the pool chemicals to balance the PH. Hence the water temperature was slightly colder for a couple of hours. We will be considering your comments to improve our condition and service moving forward.

"Would not recommend this Hotel"

1
jennyjennjenn2022, Calgary, Canada 25/04/2022

We stayed here for a weekend getaway, the pool smelled like rotten feet and left a horrible odour on our skin, there were NO towels to be used and I mean NONE - our room was not cleaned only our beds were partially made and we had ZERO towels in our room as well, when brought to staffs attention they were uncaring and told us too bad basically. The food service was ok for the breakfast. Stay somewhere else if you want a clean room and helpful caring staff and to actually be able to shower let alone get the stink from their filthy pool off of you and then DRY off with a towel. Also, beds are horribly uncomfortable with ripped sheets

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for your comments. We apologize your stay was not satisfactory. Your comments will be used to improve the condition and service moving forward.

"Not clean, 4 year old injected someone else's pills he found called poison control, leaking toilet not fixed"

1
l0retta5, Calgary, Canada 24/04/2022

Not clean, 4 year old injected someone else's pills he found called poison control, leaking toilet not fixed when we told them… no sleep because I had to wake him every 1/2 hr…he slep so much that day. They just said sorry and said they couldn't do anything. But poison control said for me to let them know their cleaning staff needed to be more vigilant.

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for your comments. We apologize for the unsatisfactory feedback. We ensure our rooms are cleaned as per the highest standards and also are checked again by our supervisor. We have once again instructed the whole team to be more vigilant in their cleaning process.

"Good Family Hotel"

4
mac2476, Regina, Canada 22/04/2022

We stayed at this hotel as a family of four on a recent stopover in Edmonton. It is certainly a good option for people with young families. The hotel staff are extremely friendly and accommodating. The property is very clean and well maintained. The rooms are slightly aged in terms of set up (traditional bathrooms, difficult electrical outlets access etc) with your traditional hotel room set up. The beds are very comfortable and room more than acceptable. There is an excellent breakfast areas with lots of space and options including Hope breakfast. The pool area is certainly adequate with a 3 story water slide. The pools is smaller than one would believe froM the website pics and becomes crowded quite quickly. But my kids (age 7 and 10) certainly had no complaints and we had to drag them out. This is a busy property especially for families. So don't expect a quiet to relaxing atmosphere. This hotel does a very good job in catering to the family demographic at certainly a reasonable price. For those looking for exactly that, I would not hesitate to recommend

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for the warm comments. It is indeed a family hotel it sometimes it can be very busy for the use of the pool facilities. We hope you will consider staying with us again,.

"Great family hotel"

5
kelseydl92022, Cold Lake, Canada 16/04/2022

This is a great family hotel. Spacious, clean rooms, pool and water slide for kids and lots of breakfast options. The staff are extremely friendly and very helpful. The only thing was there wasn't a hair dryer in my room (I honestly didn't check this before we booked it- I just assumed every hotel has them) but the housekeeper found me one. Front desk staff were great and very accommodating. Overall it was a great experience and for the price i was very satisfied.

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for the feedback. We are pleased you had a great stay with us. On behalf of our team, we look forward to your stay with us in the near future as we continue deliver the superior customer care.

"Very convenient Location"

5
User 09/04/2022

This Hotel is a very well located to the QE2 on the south of Edmonton, we used a King suite and enjoyed the extra room. clean room and comfortable bed made our 2 day trip to Edmonton to visit family enjoyable. the breakfast buffet was good and fresh, even though it was very busy and a little crowded.

"Comfortable Stay"

4
User 01/04/2022

We had a comfortable stay at Best Western Plus South Edmonton. Thanks to Jay for accommodating our request to move to another room as we were 3 adults and sharing a queen size bed was difficult. Breakfast options were many including hot cheese omelet and waffles. Location is central close to highways and restaurants.

"Leisure stay at Best Western"

4
curtis31, Edmonton, Canada 01/04/2022

Great place to stay with kids. Pool with slide was great. Most important beds and pillows were very comfortable. The sheets on bed showing age. Staff were very friendly and helpful. Check in and Check out very fast. Free Breakfast buffet with stay was nice for families but the food was just ok. If travelling with kids or for a night of fun would stay again.

"Great Edmonton Staycation Location"

4
User 31/03/2022

Took the opportunity to have a family staycation and selected this Best Western location due to the amenities of the pool (with slide) and hot tub as well as the great selection of hot and cold breakfast options. It was a wonderful diversion from the everyday and I'd recommend it to anyone looking for a change of venue.

"Think twice before staying here!"

1
angelaI8509XK, Calgary, Canada 28/03/2022

Dirty, Broken Toilet Seat, Toilet Tank Sweating And Leaking, Heater Broke The Second Night, Shower Was Dirty, Fitness Centre Had Half Machines Not Working Or Sounded Like They Would Break Anytime. Received A $70 Charge For Noise Complaint And Was Not Aware Until Checkout. I Was Only Adult In Room!

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for your comments. It is unfortunate you did not have a good stay. We hope you had addressed on the maintenance issue, as we have an onsite maintenance personnel. It is unfortunate we had to charge the noise complaint emanating from your room in the wee hours. This was confirmed by other guests as well. Please do not hesitate to call us at 7808013580 for further queries.

"Great hotel close to city amenities"

4
kfthomson, Maidstone, Canada 26/03/2022

This was a great hotel for the price, excellent pool for the family and kids, it could have used a deep scrub of the tiles, however it is quite a busy location but service and breakfast were top notch.

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for your comments. We are pleased you had a good stay. We have already addressed the pool tile issue. We hope you will consider staying with us.

"Family hotel"

5
User 14/03/2022

Awesome hotel to stay with the family! Our favourite in Edmonton. Great pool and water slide, breakfast. Easy to get to. Friendly staff. Clean. Affordable. Rooms are big and super handy to have a fridge and microwave in the room

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for the warm comments. We are pleased you had a great stay. We strive to provide superior customer care. We look forward to your visit soon.

"Start to Finish an amazing stay"

5
adslack, Ontario, Canada 08/03/2022

My family stayed at the Best Western Plus in Ft Saskatchewan, AB. Our room was clean, the breakfast was hot fresh and probably the best hotel breakfast Ive ever had. The staff were always pleasant to deal with the guy running the breakfast was awesome. Only downside was it had just snowed and the parking lot wasnt plowed so the parking was chaos. I would definitely stay here again.

"Very close to being excellent."

4
User 05/03/2022

This property is in a great location. Easy access to the major roads and close to restaurants and shopping options. Good value for the cost. Would be nice if when they renovate that they opt to change to walk-in showers rather than tubs and shower curtains.

"Didn't clean the room"

1
JEMAGS, Fort McMurray, Canada 28/02/2022

There were so many issues. Wine left in the desk and coverlet, a shower curtain that didn't reach the tub, and someone's homemade pipe left at the foot of the bed. The pool was in moderate disrepair as well. Go elsewhere.

"Best western Edmonton south"

3
User 28/02/2022

Overall the stay was okay. The sticky carpet in our room deterred me quite a bit. And the lack of towels and pillows in the room wasn't great. Even after we requested more in our check in process. Will stay again for location convenience.

"Great place to take your Grand children for a get away."

4
User 26/02/2022

Took our grand children for a overnight stay and had a wonderful time pool was great . Ordered Pizza in for supper and played some games and back to the pool. Had breakfast in the morning and it was great lots of selection. Back to the pool before check out. Thanks again for the wonderful experience.

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for the great review. We are pleased that you had a memorable experience by staying with us. We look forward to seeing you soon.

"Hopeless stay!!Absolute nightmare staying in there"

1
User 23/02/2022

Extremely poor service infact no room service at all.The guest has to take the drinking water from reception which is a complete non sense thing.Not at all recommended for families.The heat was not working in the room as there was no technician to see the problem,so had to change the room.In nutshell,Dont waste your precious time staying here as staff don't bother about the service & hospitality.

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for your feedback. We apologize for the comments on thermostat for the rooms. It is rare for mechanical breakdown and in any case if it happens, we accommodate our guests to another room which we did. Since we are a limited service hotel, for your convenience we have bottled water in our vending machines in the floors. We hope you will give us another opportunity to better serve you.

"Not impressed"

2
robynngt, Warman, Canada 21/02/2022

Room are dark and dingy and very humid. Lighting was terrible and windows were steamed and runnning with water. We booked a room with 2 queen beds….but they were double beds. Room was clean. Pool was decent and had a water slide. Wouldn't likely stay here again.

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for your feedback. We apologize for not having a great stay. Due to the extreme cold weather and heat in the room, it is likely to get humid. Our rooms are definitely queen beds as per the brand standard requirements. We hope you will give us another opportunity to better serve you in the near future.

"a well kept secret"

5
User 18/02/2022

A great find , I will go out of my way when in town to stay here at the best western , formerly the Coast Plaza Hotel and Conference centre . It is in the north end close to airport , highway 2 and some major malls

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for the great review. We pride in delivering the superior customer care to our esteemed guests. We look forward to seeing you again soon.

"home away from home"

5
Andre101007, Edmonton, Canada 11/02/2022

online reservation is a snap and being a rewards member always has perks such as free night stays and special offers. Upon arrival friendly and hospitable staff is there to greet me with friendly and efficient service. Rooms are always clean and comfortable with everything i expect from a hotel. Facilities are great always enjoy the pool and the continental breakfast. absolutely no issues.

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for the feedback. We are pleased to share your memorable great stay with the team. We strive to ensure we provide the superior customer care in cleanliness, maintenance and service. We hope to see you again in the near future.

"Everything was broken!"

1
vblanchette2022, Calgary, Canada 07/02/2022

The bed broke and collaped on the floor. The thermostat was busted and doom was freezing and the toilet was sweating and leaking all over the place. Crappy cable channels. No smart TV here - no ppv movies either.

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for your feedback. We apologize and hope you had brought this to our attention for us to switch you to another room. Our maintenance noticed that the Thermostat was working, the room temperature was extremely warm. The toilet tank had a little bit of condensation because the exhaust fan was not turned on during shower use.

"Book with Care"

1
User 30/01/2022

This Hotel has again failed to meet minimum standards expected for customer service, cleanliness, working order of items in the room. Clear that the hotel does not attend to supporting staff in understanding the importance of clients' needs and customer service - below standard approaches were evident in almost all service lines that support a quality hotel operation. Examples: visible soiled items in bathroom, black mold in shower, sink did not drain properly, toilet seat loose to point of unusable, special request not fulfilled, failure to respect privacy when do not disturb sign on door, and more... Book with care.

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for your feedback. We apologize and hope you had brought this to our front desk team in order for them to transfer you to another room. We strive our cleanliness and maintenance standards to ensure guest have a clean and comfortable stay. We have stepped up in ensuring the above standards are adhered moving forward.

"Very Kind Staff"

5
User 18/01/2022

The front desk staff was extremely kind and accommodating, she left the water slid open for 2-3 extra minutes so my daughter could get a couple slides in before bed. We had arrived about an hour later than expected. After swimming the front desk staff then helped me look for my daughter missing glasses, she was so kind and genuine.

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for staying with us. We are pleased you had a memorable stay with us. We look forward to you booking with us in the near future.

"Do not waste your time or money!`"

1
User 29/12/2021

Where to start..... To start off with there is not enough parking or vehicle plug ins for hotel guests. I had to park a country mile away in -35. No COVID protocols in the pool or dinning area. It was overrun with people. Pool deck was filthy. Checked in on Monday afternoon, no hot water. Didn't get hot water until late Tuesday. Even then it wasn't enough for two showers. When I booked I mentioned there were 3 people staying in the room. We discovered there were only two towels, so when I went to ask the front desk for a 3rd towel they informed me they didn't have any left. I'm not sure how that happens? You're in the hospitality business you should never run out of linens. Didn't matter I guess because we didn't have hot water anyway. The room wasn't very clean with mold in the shower, bathroom floor dirty, stained mattress. The phones in the room didn't work, and the toilet ran randomly through the night. All in all, it was an unpleasant stay and I would not recommend this hotel to anyone. Stay at the Sandman next door you'll have to park there anyway!

"Terrible Hotel"

1
User 27/12/2021

Worst Hotel, mold or dirt all over the bathroom walls & ceilings, sink also had brown substance all over the drain. There was no hot water in the shower or sink faucet! I asked for extra towels didn't get any, didn't clean my room the entire time I was there, front desk was no help. Hair on the bathroom floors before we even used them! Front desk was rude when we first entered, security is also terrible, another friend was staying in the hotel and lost her key, we asked for one for her room, without an ask for ID or call to her, they gave it to us.

"Do not stay here no warm water or heat, unclean"

1
Jackiev638, Warman, Canada 06/12/2021

Do not stay here. Save yourself the trouble. The heater in our room did not work and we had no heat in the room. There was no heat in the hallways, it felt cold as it was -20 degrees Celsius outside. The shower and bath only had cold water. The tub drained slowly. The sheets were dirty with stains. The room smelled. The beds were horrible! Gave all of us a sore back in the morning even my 11 year old child. The pool and hot tub were cold. There were no covid protocols in place in the dining area such as hand sanitizer, wiping down tables and high touch surface areas, social distancing, or limiting the number of guests dining. I never once seen anyone disinfecting any common areas in the hotel. There was always garbage in the hallway across from the elevator. Oh and when we checked in they gave us the wrong type of hotel room. Tried to give us one king sized bed and wanted our kids to sleep on a cot. We were not impressed and really should have asked for a refund!!!! I don't think it is too much to ask for a clean hotel with basic amenities as advertised. Multiple guests complained about the same issues and nothing was done to address them. Do your family a favour and stay somewhere else.

"Good location to South Commons"

3
MissyGryphon, Armstrong, Canada 29/11/2021

Spent 3 nights. Room was okay. Probably close to needing a renovation as furniture and bathroom fixtures were old. Breakfast was included but did not feel comfortable attending as the room was very small and tight with no opportunity to distance oneself. The price I paid was good and included a $20 BW gift card for each night. Location was perfect to go shopping at the Commons.

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for your feedback. We strive hard to always ensure our guests had an enjoyable stay. We hope to see again soon.

"Phoned front desk for an extra blanket and they don't have any extra, not even one!!!!!!!!!"

1
joyceg327, Devon, Canada 27/11/2021

I phoned down to the front desk for an extra blanket and if you can believe it, they don't have any. Really, this is a fairly large Hotel and they don't have an extra blanket????? There are plenty of empty parking spots in the parking lot so maybe there are a few vacant rooms that you could get a blanket from if you don't have any other extras.

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for the feedback. We apologize for not having the extra blanket as we had a team staying with us and we had handed extra blankets.. We have now stocked more and we would like you to come and stay with us again.

"My BW Edmonton Experience"

3
User 06/11/2021

So-So could have been worse. Excellent location for my purposes. Deently maintained in regards to cleanliness. The bed sucked and was like someone threw a bedsheet over a pile of hay. If I tried to roll over on the bed while sleeping there was already a depression from my current position and when I rolled over it felt like I was rolling back into the previous depression. Pillows also uncomfortable.

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for your feedback. We apologize on the condition of the bed. As part of the preventative maintenance we tip the beds every quarter so we maintain the sturdiness of the mattress. We are confident your stay with us will be more rewarding.

"Short Notice Birthday Party"

5
lemanshane, Sherwood Park, Canada 25/10/2021

I booked 3 rooms as a short notice option for my daughter's birthday given lingering Covid protocols. Jay at the front desk answered all my questions prior to the booking and was helpful in quickly coordinating the 3 rooms for me. He also was accommodating in my request for a small meeting room for dinner and cake for my small group in the evening. The meeting space was perfect and helped to ensure my daughter had a great birthday at the hotel. Jay was kind and very helpful...I feel he went above and beyond to make our stay and experience as good as possible. 5 Star Service...thank you!

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for your feedback. We are pleased our team member was able to assist in your meeting room celebration. We look forward to your continued patronage

"Horrible Stay!"

1
honeyglow888, Miami Beach, Florida 27/09/2021

Staff was not informed of covid protocols. Check in staff said one thing and other staff me never did the opposite! The breakfast was disgusting! I wouldn't even serve it to inmates in prison! Cleaning staff came in my room when I went to down for breakfast and assumed I had left. She had already taken my charger and headphones and emptied the room by the time I came back! Horrified!

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for your recent comments. We have been adhering the new provincial protocols. Failure to provide proof of vaccination or negative covid-19 test are not permissible to the dining area. For your convenience and safety of everyone, we have arranged to go hot breakfast. We have also conducted an internal inquiry on the missing items, and it appears our staff did not enter the room. Please do not hesitate to contact me at 7808013580 for further clarifications.

"Girls get a way and our stay at Best Western South Edmonton Inn & Suites"

4
Safari548526, Saskatoon, Canada 11/09/2021

we (three ladies) wanted an Edmonton get away shopping trip. Our hotel is important to us; we wanted a suite. We were pleased with the location, easy to get to off the highway. The front desk service was friendly and check in and out was quick. The decor could use an update, quite drab and a rip in curtains. Parking was good, restaurant close by for dinner didn't need to drive. South Common was 2 minutes away for shopping and Ikea 3 minutes away. Quick and easy!!!

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thanks you for choosing the Best Western Plus South Edmonton Inn & Suites as your choice of stay. We are pleased you had a great stay except for the condition of the drapery. We apologize for the inconvenience, and are in the process of replacing some of them in requirement. We hope you will consider staying with us in the near future.

"Our stay at Best Western"

3
gfehr116, Calgary, Canada 02/09/2021

The main foyer of the hotel was significantly colder than the rooms. I could not change the air conditioning in The apartment I was in. The room needs an upgrade. Too old wallpaper, too old a rugs on the floor. The rugs needed an upgrade. Brighten the room up!

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Clean, but uncomfortable beds, breakfast & pool were great"

3
User 01/09/2021

Our family of 6 stayed here for two nights. Clean rooms/beds, but the beds were too soft, we woke up with pressure point pains. The curtains weren't blackout curtains which made for a horrible night sleep. The location isn't great, as there was a lot of traffic noise coming from the highway. The breakfast was a buffet with a lot of delicious options, but no waffles. The pool was warm, and the kids enjoyed the slide. If you aren't a sensitive sleeper, I would recommend this hotel.

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have rooms away from the traffic noise as it is of preference to you and your family.

"Overall A Good Stay - Nothing Fancy"

3
User 23/08/2021

Overall it was a good stay but don't have any crazy expectations and you won't be disappointed. We were celebrating 16 years together and booked the Jacuzzi suite. It is a very basic, plain and simple hotel. We found it to need some serious updating, the room, furniture, carpet, wallpaper, and everything is very outdated. No USB plug ins, the tv is basic cable so you can't watch Netflix. They advertise that it's very clean but we honestly didn't find it that way. The bathtub and toilets are really low to the ground which we didn't find a problem with but we had a good chuckle over. The bed, sheets & pillows were very comfortable. That was probably the highlight, the bed felt like a cloud. For the price we paid for our room we would go back but I wouldn't pay anymore than that. The breakfast is okay, nothing special.

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for your feedback. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great family hotel"

5
User 23/08/2021

We have been staying at this hotel since it first opened and love it! Great location, great service and perfect for families. The pool and water slide are big hits with the kids, breakfast is great, it's always clean and the staff are always friendly

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you staying with us recently. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty to the brand. We hope you will come back and see us again soon.

"Do not stay here"

1
User 19/08/2021

We were very disappointed in our stay at this Best Western. Our first impression was the hotel was not very clean, NOT what we expected from a Best Western with a 4.5 rating on Tripadvisor. Our room smelled of smoke and the carpets were dirty. We had the pleasure of listening to children racing, thumping down the hallways for over two hours. The last time they made the rounds my husband went out to stop them as did two other families. We all had a chat and spoke to the front desk to put an end to the noise. We will never stay there again.  

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for staying with us recently. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 7808013580.

"Beware, check everything in your room upon check in!!!"

1
User 14/08/2021

Checked in on Friday for my wife's volleyball tournament. Get into the room noticed that the bathroom tap was really loose but no big, still working. Took the kids to the pool then went to bed. Saturday, wife is at volleyball all day till 9:30pm i take the kids to West Ed all day and we get back at around 6pm shower and kids spend a few hours on their handhelds (phone and switch), while i do paperwork on the laptop, and then go to bed. Sunday wife finishes up volleyball around 5:00pm while me and the kids go to chuck'e cheese and shopping at south common. We get back around 4:00pm and go swimming then head up to the room. Decided to watch tv for the first time since we checked in, and once i turn on the tv i see that there is a crack on the side of the screen. So i go down to the front desk and tell the receptionist what i found, its the first time ive used the tv since we arrived and you cant see the crack when the tv is off. She says thank you and that she will make a note of it. I go back up to the room and we just watch shows on our handhelds instead. We check out the next morning. Two day later my wife gets a call blaming us for the crack in the tv! She tells them that what i had already told the receptionist and asked if they seen her note. They tell her that they will call us back. Instead of a phone call we get a $525 damage charge on our stay and an email saying that we broke it. My wife then phones the hotel and leaves a msg for the. Manager. He finally calls a day later and doesn't even listen to her over the phone and just keeps saying that they check everything in the room after each guest so it has to be us. Really, then why was there a crack in the tv and a loose tap in the bathroom?! We reported it to you! Why you didn't sent someone to the room to check on the tv after we report it. The crack wasn't visible while the tv was off or i would have reported it the first night we were there! Morale of the story make sure you check all of the amenities in your room as soon as you check in so you dont get charged for someone else damaging the room.

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear Aireen, Thank you for posting your comments. I had called a day later to ensure with the our department head that the TV was turned on as part of our inspection process. I had diligently explained the process to you. Instead you were in constant denial and had raised your voice at me. It is when I had mentioned that I do not want further get to in to the conversation. As part of the check in process, you have signed and acknowledged the terms and conditions on the damages incurred. For the 3 nights you had stayed with us, it was brought to our notice the night before the check out. We reserve the right to charge the applicable damages as stated in the agreement.

"Disappointing Stay"

2
kgwilkins, Prince George, Canada 09/08/2021

We have had success with the other Best Western location in Leduc in the past but unfortunately it was not available for our stay this time. We assumed that our stay at this location would be similar but it has been massively disappointing. On arrival the employee at the front desk was friendly and apologetic as what we had booked for my mother was not available. Nor would our rooms be side by side as requested - neither were a big deal, we understand the hotel was busy. However not all information was provided to us upon check in. The tags to place on the door to have the room made over are not useful, you must request to have the room made over at the front desk but this was not told to us. Upon finding out it took multiple requests to have someone come to the room. No cleaning was done, fresh towels were dropped off and garbage taken. However no garbage bags were left in the bins, nor was any additional toilet paper left. These had to be requested from the front desk and picked up there. We also booked this location due to the pool. Unfortunately were not told that the pool was out of service, disappointing to find out after promising our toddler we were going. They also did not tell us that we have to bring down the pool card each day to have it deactivated to use the pool - again, not that we could in the end. The continental breakfast is incredibly slow, we sat for 25 minutes before being acknowledged. And at that point menus were provided but we were told we needed to wait additionally to place our order. Including ourselves there were only four people in the dining area. The breakfast is lack lustre, carton eggs and hash browns with far too much paprika, fruit that had not been looked over before being plated. The curtains are short in the rooms which allow for a lot of light to creep in, not ideal for trying to nap toddlers or crawl into bed earlier in the evening if you need or prefer a dark room. There's also a light in the hallway entrance that never goes off, we managed to pull a curtain over it and hold it down with a boot which did help. Overall the hotel is clean but not exceptional otherwise. The staff are nice but largely untrained which unfortunately results in poor service. Hopefully management can attend to required training this location requires when time allows. But we will not stay here again.

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for your feedback. We apologize you did not encounter a superior experience. We strive every time to ensure all our guests are extremely satisfied with your stay. Your comments will be utilized to better improve and learn from our mistakes to better serve you in the future.

"Super nice"

5
User 05/08/2021

I like best Western bcs free breakfast and the pool the reasonable Price me and my family we like it so much. I would like to be a member all the time. When I travel around the world my first choice would be best western

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you very much for the delightful comments. Our team will be gratified and it gives them the motivation to strive for a more rewarding service every time.

"Love this location!"

5
Toni A, Lethbridge, Canada 04/08/2021

I only stay in Best Western Hotels when I travel. When going to Edmonton, I like to stay at the South most location, as it is closer to getting back on highway #2. This location is one of the best. I tried the Cedar Park Inn location, and it was terrible! The service was bad, the room had broken appliances, the customer service was terrible, and the restaurant was highly expensive and had bad service. So, that is why I chose this location, and I come back every time I am in Edmonton.

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear Toni, We are extremely delighted to hear about your warm comments. I am happy to share with our team and as we always strive to deliver a superior customer experience. We look forward to your next stay with us.

"It was good"

3
User 03/08/2021

It was good stay but just little disappointed with water drainage in the tub and pool water is not very clean. The pillows in the room in not very comfortable. But the front desk staff is very friendly

"A really good hotel for families"

4
User 29/07/2021

We booked a 2-night stay at this hotel for my daughter's sake because of the pool and the waterslide. I didn't have very high expectations but was pleasantly surprised. The rooms were clean, the staff was friendly and helpful, and the breakfast was delicious! It wasn't just your run of the mill Continental breakfast. There were eggs, sausage, and home fries every day. Though the pool is indoors, it is very bright because of all the large windows. And surprisingly you don't get hit with the smell of chlorine when you first enter the hotel which I think is nice.

"great stay"

5
anita k, Vernon, Canada 25/07/2021

Wonderful stay. We had a spacious suite on the third floor. The quiet hallways made for a very enjoyable 4 day stay. The air conditioning worked very well for the really hot days that we experienced in Edmonton. Also the pool was great for family time. Thank you

"Awesome price awesome stay!"

5
laflave, Fort Mcmurray 21/07/2021

Amazingly comfortable beds and clean room. Our boys love the pool and water slide. The free breakfast is just a bonus! Amazing price! Very happy!!! We will be staying here again our next trip to the city.

"Edmonton south common"

4
pattyd308, Medicine Hat, Alberta 20/07/2021

This is a nice hotel you are close to the South Common shopping experience and also Leduc has a designer mall now that you are close to. There is also a race track and casino in Leduc now just 10 or 15 minutes away.

"Very close to being excellent."

4
User 19/07/2021

Would have been excellent if it had not been for our misfortune to stay at the same time as a lot of kids going to some kind of tournament. Lots of noise and kids running around. The people in the room above us were heavy walkers and did a lot of walking around. Luck of the draw, lol.

"Less than par hotel experience."

2
User 15/07/2021

Negatives - If you enjoy eating cardboard for breakfast than this is the hotel for you. There was a short black curly hair in our ice bucket after we filled it at the machine; gross. We were told the pool would be extended until 11pm due to chemical imbalance in the am; we didn't rush through our day to get back only to find out they had turned the slide off at 9:45 and would not honour their previous agreement… made for grumpy children which resulted in not so happy parents. Positives - House keeping staff were very friendly and accommodating. We will never stay at this hotel again.

"Not satisfied with the rooms"

3
User 14/07/2021

The picture of the rooms in their website is really good but the inside rooms are not that good the carpet looks dirty but I think it's because it's old. Front desk did not call me back like what I requested to cause my eldest son didn't know where he put his phone so ask them to call me back if they see one inside the room after we check out. Play pen/cribI request for they did not call me back as well if it's ready to get it in the front desk..

"Unusually worst stay in this particular Best Western Plus hotel"

1
NSubhash, Edmonton, Canada 08/07/2021

Very poor ambience, way expensive among the hotels in the same area and of same range. Arrogant front desk one individual lady on duty that evening. Poor internet connectivity, no attendant to address issues. Sink was clogging, no crockery available to use microwave. Lamp was not turning off. bed sheets appeared like just redone, not washed or replaced with new one. No drinking water bottles in the room.

"Great Hotel"

5
Edwin F, Calgary, Canada 08/07/2021

We stayed at the Best Western Plus South Edmonton Inn & Suites in two rooms for two nights. We have stayed at this hotel previously. The rooms were clean and the beds comfortable. Breakfast was OK - scaled down due to covid. All the staff were great - very friendly and helpful. My granddaughter loved the pool. Would certainly stay here again.

"Nice hotel, horrid breakfast"

3
rockstarvirus, Lloydminster, Canada 08/07/2021

The breakfast was horrible. Most of it was thrown into a microwave. The hash browns were frozen still. The juice tasted very watered down. The sausage was terrible. The toast was the best part but no knives to spread the peanut butter and jam. That's our Only complaint. The staff was very friendly. The hotel looked good.

"Amazing customer setvice"

5
BestM0M1, Calgary, Canada 07/07/2021

Lovely first hotel visit post Covid. Clean common areas, pool, rooms and grab and go breakfast. It was my first hotel in 18 months. I was unaware I needed to ask or do more than put door hanger out for daily service in our room. Front staff was accommodating once I understood the drill. Also, I booked 4 nights through Expedia and paid at hotel. My itinerary changed to 3 nights, but I knew that after night #1. Front staff asked me to contact Expedia for them to let hotel management know to credit. It was impossible to contact Expedia. Online help resulted in ‘call agent' and after 1.5 hrs on hold I just stopped trying. I asked the front staff again upon checkout if they could do anything. She was understanding, said she couldn't promise anything, but would talk to her manager. Just got my e-receipt for 3 nights only. Thanks for the extra mile in these weird times! Would definitely stay again with my family!

"Excellent as Always!"

5
Samicat7, Edmonton, Canada 04/07/2021

This is a wonderful hotel with a good location, friendly staff, beautiful/comfortable rooms, waterslide/pool for kids, breakfast included and exceptional housekeeping services. Very economical for a hotel of this quality with these amenities.

"Avoiding the heat"

5
Dinolady, Edmonton, Ab 02/07/2021

Like many others we checked into the hotel with 2 room to get out of the heat and to let our grandkids use the pool. The hotel was full but all of the staff were efficient and check in was quick. I had asked to check in early at 3 rather than 4. I called the hotel directly because we wanted adjoining rooms and asked about early check in at that time. They said they would try and I let them know that we only needed one room early. When we arrived one was ready. The kids changed and off to the pool. The pool was standing room only but it was a chance to cool off and the waterslide was very busy. We were at the pool 3 times and there were no towels on the shelves but a trip to the front desk and we had what we needed. I spoke to the housekeeping staff on our floor and they were all pleasant, We had one room with a king and the other 2 queen sized beds. Everything was clean. this hotel has such easy access to highway 2 and the Anthony Henday. Breakfast was okay. Because it is still Covid time, it was take out and that may have been a good thing because the breakfast room is small. There was little variety but better than many hotels offer at this time.

"Best western plus South edmonton"

5
User 14/06/2021

I love love love this hotel . They have Amazing service , clean , friendly . Also they have a pool, waterslide and hot tub that are open :). It also has free breakfast as well . We will definitely be going back .

"Beautiful room, friendly staff"

4
rotorwayhelicopter, Calgary, Canada 30/05/2021

Lots of parking. Front desk was friendly. Free breakfast. Beautiful room. Great soaps/cream. Bed was very comfortable. I had a water drainage issue but the staff member went out of her way to ensure the situation was resolved. I would stay here again.

"Great Service, Consider Staying here On Your Next Trip!"

5
66mava, Edmonton, Canada 25/05/2021

The booking process, including check-in and check-out were very seamless, and easy. The cleanliness of both the entrance, and the suite were great. They returned a ring I forgot the same day I checked out, which was a huge relief to me as the staff called me before I even realized where I lost it. I would have been looking everywhere else. The continental breakfast was amazing, especially considering the fact that it is a pandemic, and you need to maintain a certain level of sanitization and social distancing. I felt the staff truly cared about my safety, and my health and I would recommend this hotel to anyone in south Edmonton looking for a hotel.

"The only hotel in Edmonton I use"

5
Wayne W, Calgary, Canada 19/05/2021

This hotel makes you feel like family...no complaints. They do a great job in spite of COVID-19 restrictions. The room was quiet and very comfortable. I visit our son and his family often...pity the pool is closed.

"Mean staff"

1
User 12/05/2021

Disappointed for my kiddos.......They would rather let the pool be unoccupied than give you a chance to book a second time slot. We got duped traded our original slot for a measly 20 min in the pool. (Wasn't told that we were forfeiting the original time for the 20 min slot.....then walked by and no one in the pool)

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Due to the overwhelming demand for the use of pool, we have to adhere to the 30 minutes time slot per household. We had also accommodated an extra unreserved time slot for you. We apologize for the unsatisfactory experience.

"Jacuzzi king suite review"

2
User 09/05/2021

The room was fine but the biggest issues were: - the bed is really saggy - mold in the soaker tub (THE REASON WE BOOKED THE ROOM) - there is no smart tv. Just cable. C'mon. Wanted to watch Netflix, YouTube etc not watch cable.

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for writing a review on your most recent stay with us. We apologize for the unsatisfactory stay. Some of your feed back has been addressed. We are confident your next stay with us will be more rewarding.

"Clean and comfortable"

5
zej123, Thompson, Canada 03/04/2021

The room was really clean and comfortable. The staff were polite and nice. It was amazing to got fresh and cooked breakfast in the morning when most hotels only provided packed cold food. Would recommend this hotel to anyone needs a stay.

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking your invaluable time to write a review. We are pleased you have enjoyed your stay. As we continue to strive to provide an exceptional service, we look forward to your next visit at the very earliest.

"Terrible experienxe"

1
lratkai, Edmonton, Canada 03/04/2021

Stayed at this hotel for 1 night and it was awful. Tried to check in at 4pm. She gave me a keycard and everything was fine. I went up to the room hauling my 3 kids and all our stuff to find the room wasn't even cleaned yet. Go back down and she says there aren't any other rooms. You have to wait. In the hallway. With 3 very excited kids and all our stuff. 1.5 hours!!!! Then, went to book pool times. I had specifically called the hotel twice prior to arrival to verify they still had pool times. They refuse to give any info over the phone and insist you must wait “until you have checked in”. Fine. Well, they only had one half hour time slot left for the next day. That's the whole reason we went to the hotel...to play in the pool. When we got to our time slot there were 4 other families there. Thinking they would leave soon, we got ready. Nope..they stayed. No one ever came to monitor the only “two families in the pool at a time” rule. Meaning we could have gone in at any time during our stay!!! Internet kept dropping our devices and barely worked. And the pull out couch...terribly uncomfortable. We are pretty easy going people. This was unacceptable for a bed! I basically didn't sleep at all that night. Parts of my body kept falling asleep due to pressure points under the mattress. I would never go to this hotel again.

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for your feed back and we apologize for the unsatisfactory experience. Due to the overwhelming demand for the pool, we have to adhere to the provincial bylaws permitting two household only at a period of time only. In the past one year, we had replaced all our pull out couches, unfortunately it was uncomfortable to you. We take your feedback constructively to better serve our guests.

"The room was clean and well kempt"

4
User 31/03/2021

We loved the pool and the water slide. The hotel was clean. The breakfast was flat and needed some work but I'm sure it is due to Covid 19. I'm positive the breakfast would have been better otherwise. The room was nice and clean. The location is close to every store you would need. I was pleased with the hotel over all.

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear Marla - Thank you for taking the time to post a review. Due to the ongoing pandemic we are limited on our offerings. We hope you will stay with us in the near future.

"Very Disappointed"

2
Jay S, Edmonton, Canada 22/03/2021

I have reviewed this property previously and been quite happy with it. However, this past visit was far below my expectations. The staff was very friendly and greeted me as I walked into the lobby. I had booked a room for 3 adults and that was clear on the reservation. They supplied me with 2 rooms cards. Once I am all checked in, they inform me that only one of the elevators is functioning. Get to the room....2 bath towels, 2 hand towels, 2 face cloths. Call the front desk to ask for the third set of towels and I am told I will need to go back to the front desk to retrieve these....in a hotel with only 1 working elevator. Bag breakfasts available on the main floor, just down the hall from the pool....in a hotel with only 1 elevator working...Getting the picture??? I am a huge Best Western customer, however it is becoming more apparent that individual hotels are slipping and the name does not always reflect the quality.

"Great Place To Stay"

5
User 18/03/2021

I spent the night here while my husband was getting surgery. The friendly accommodating staff (especially a very gracious young woman named Beth) went above and beyond to make my stay as comfortable and happy as possible. Lovely pool and nice take away breakfast made my stay even more enjoyable. Central to everything IKEA etc. Definitely would recommend to others and stay here again

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear Doris, Thank you for taking your invaluable time to submit your comments. We are pleased you had a wonderful stay and our staff were very accommodating. We strive to excel in our service and we look forward to seeing you in the near future.

"Business Trip"

5
Larry G, Calgary, Canada 28/02/2021

This was a Business Trip to provide our service to one of our clients in the City of Edmonton. This was first stay at this property but based on my overall experience will definitely return. The stay were so friendly and customer driven and above all, really did care about their customer. In these challenging times, the hot take away breakfast were of great choice, and prepared by two ladies who were wonderful to deal with. Can't go wrong!

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for the inspiring comments. We are pleased to acknowledge that your had a great stay. We love having you here and look forward to exceeding your expectations in the near future. Stay Safe!

"Anniversary Get away"

5
Ardella H, Stony Plain, Canada 22/02/2021

We choice this hotel because the swimming pool was open and we were very grateful that the hot tub was working and the staff were all very friendly and helpful. The breakfast was hot and ready when we asked for it to be.

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you very much for your warm comments. It is only your invaluable feedback that makes us strive to exceed our expectations. We care for your guests and we surely would love to see you back again. Stay Safe!

"Nice play to stay.....But...."

4
BMAC797, Edmonton, Canada 16/02/2021

This was my first time staying at this hotel. I was greeted with helpful and friendly staff. The jacuzzi suite was spacious and bed was clean and very comfortable. The breakfast wasn't the best. Cold toast, not fully cooked potatoes. But still edible. My only complaint is that there's no cameras at the back of the building at all (adjacent to Gateway). The back window of my suv was smashed but nothing taken. I contacted the police and apparently 2 other incidents happened at this hotel and nothing could be done. My advice..if you can, park along the side as there is a camera there.

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We apologize for the unexpected incident in the parking area. Our esteemed guests are advised not to leave any valuables in their vehicle. We hope you will stay with us again. Stay Safe!

"Great place to stay"

5
User 09/02/2021

We were on a medical trip and after being on the road for seven hours we were very happy with the level of service we received. Huge thanks to Best Westhern and Anna at the front desk we will definitely return.

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you very much for the warm comments. We are extremely pleased you have enjoyed your stay with us. We look forward to your return in the near future. Stay Safe!

"Great value for a quality hotel"

5
bburt2011, Calgary, Canada 06/02/2021

Conveniently located close to the Anthony Henday, this hotel is clean and the staff are friendly. Great value, clean & well maintained and they offer a hot breakfast option while following COVID safely protocols. I stay here every time I travel to Edmonton and the staff always go above and beyond to make me feel welcome.

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you very much for your wonderful comments. It is only through your valuable feed back we are able to learn and exceed expectations. We love having you here and look forward to your stay with us in the near future.

"We really enjoyed our stay with my family at the hotel. The customer service from Front desk team Jay was excellent."

5
User 03/01/2021

Breakfast considering COVID-19 times was excellent. I loved the food. Great setup for breakfast pick to your suite. I loved when the front desk will call to check everything is ok in the suite, to make sure everything is good or if we needed anything

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for taking the time to give us a perfect score. We are very pleased that you and the family had a wonderful stay. We love having you here and look forward to your next stay in the near future.

"Clean and quiet"

5
colleen196, Fort McMurray, Canada 30/12/2020

We stayed for 3 nights over Christmas. Staff was very friendly! The room was very clean and quiet, as was the reception area, the halls and elevators, and the breakfast room. After so long of having only the Grab N Go bags, it was sooooo wonderful to get a hot meal even if we did have to take it to go. Thank you Best Western for incorporating hot food back into your hotel options for your guests!

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking the time to give us a perfect rating on trip advisor. It is only through your valuable feed back we are able to improve ourselves. We love having you here and look forward to your stay in the near future.

"Great Spot"

4
topherguy, Fort McMurray, Canada 14/11/2020

Can through for Thanksgiving Got the room for under 90 a night for a suite. Couldn't complain at that price Great service, great staff, clean and nice Little worn but great lay out Separate bed room with a nice size kitchen made for great snacks and drinks area Will stay again

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Thilak Nandagopal General Manager Best Western Plus South Edmonton Inn & Suites

"clean and good access"

5
Matthew I, Grande Prairie 09/11/2020

Hotel is on the south end of edmonton close to the anthony henday and Ellerslie road. the staff was nice. The front desk lady was very new and made a small mistake on the billing. they were very quick too correct it.

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Thilak Nandagopal General Manager Best Western Plus South Edmonton Inn & Suites

"Tough stay, tough review"

2
huadao15271527, Calgary, Canada 04/11/2020

Perhaps this is a bit tough considering the ongoing pandemic but I think some of the issues are not excusable, especially in this environment. Pros: - Friendly staff - Being a diamond member got upgraded to a corner room, nice and big - Good location close to amenities Issues: - Spilled coffee on night stand - Hair on bed - Sink faucet loose - Express check-out offered but not actually provided - TV remote barely responsive - Fitness centre wipes were almost completely dried out While some of the issues indicate that traffic is slow, which is sad and I'm sympathetic, others indicate cleaning could use improvement, which is rather unsettling in a pandemic setting. Unlikely to return.

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for your feedback about your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We sincerely apologize for all the inconvenienced caused. Please be assured that we will look into your concerns and that we will address the issue with the concerned staff. Again, I am sorry for this. We hope you will accept our sincere apologies for the inconvenience you experienced with your stay. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Thilak Nandagopal General Manager Best Western Plus South Edmonton Inn & Suites

"Location & Value"

5
Poppin2, Saskatoon, Canada 31/10/2020

Close to IKEA and other shopping. Easy to locate, great rates. Nice, clean comfortable hotel. Fridge and coffee maker very convenient for travellers. Great restaurants nearby. Will definitely return. Thanks

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Thilak Nandagopal General Manager Best Western Plus South Edmonton Inn & Suites

"Great hotel, great price!"

5
GwendaAlberta, Alberta, Canada 26/10/2020

The hotel was very clean and the rooms were spacious. Check in was quick and the staff is very friendly! The best part was the pool, hot tub and waterslide! My kids loved the pool and it wasn't very busy so we were able to swim a few times during our stay.

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will look forward to welcoming you back in the future.

"Disappointing Stay!"

2
Krissy D, Fairview, Alberta, Canada 24/08/2020

Well to start off I will say this is normally our go to hotel while we stay in Edmonton for our kids medical appointments. This stay left us disappointed and unsure if we will continue to stay here. We arrived at out hotel after travelling for 6 hours. Check in could have gone better as the guy at the front desk wasn't very friendly but we figured everyone has bad days. We got our room keys and went straight up to our room. The moment we opened the door to our room we were hit with an AWFUL smell that was similar to dead mouse. I called the front desk immediately and told them how bad the room smelled and they said they would send housekeeping up right away to check it out. 20 mins later the gentlemen from maintenance not housekeeping showed up. I opened the door for him and he could also immediately smell it WITH A MASK ON as those were mandatory in Edmonton. He told us he would have them move us to a different suite and to stay in the room and he would bring back keys for a new room. 15 minutes went by and we called back down asking what was taking so long. Front desk told us they were still trying to find a room and to wait a little longer. By this time I had enough and couldn't stand the smell any longer so we went to the lobby. The ignorant front desk clerk told us that maintenance had gone back up and had been knocking on the door waiting for us. We know he was lying because we passed the Maintenance guy in the hallway when we got off the elevator. He told us he had no other suites available which consisted of 2 queen beds and 1 sofa bed to fit our family of 5. He then told us our options were to take a room with 2 queen beds and one kid would sleep on the floor or to go somewhere for a few hours while they tried to get the smell out of our original room. NOT ONCE did he apologize for anything that had happened and made it seem like we were inconveniencing him. By this point I was DONE and my husband told him we are leaving to find a new hotel. The moment we said we were leaving and starting to walk out the door he suddenly found a solution! He told us rather then leave he could give us 2 conjoining rooms one with a king bed and the other with 2 queens for the kids. I agreed only if we weren't paying for the second room which he reluctantly agreed to. I asked why he couldn't have just done that in the first place rather then wait until his guests threaten to leave before he actually comes up with a solution. He didn't have a response for that.....

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for your feedback about your recent stay at our property. We sincerely apologize for all the inconvenienced caused. Please be assured that we will look into your concerns and that we will address the issue with the concerned staff. Again, I am sorry for this. We hope you will accept our sincere apologies for the inconvenience you experienced with your stay.

"Mixed Review"

3
User 17/08/2020

Very clean hotel and clean hotel room. The hotel is conveniently located close to restaurants, shopping and parks. The hotel staff was very friendly and helpful. The jacuzzi tub in the room was very enjoyable. Bed was uncomfortable, worn out and very old. The air conditioner was very noisy and kept us awake all night. Also the traffic from the freeway was very loud, and could be heard over the noise of A/C. Complimentary "take away" breakfasts were provided as the hotel restaurant that usually provides free continental breakfast was closed due to COVID 19. These breakfast bags were a big disappointment. I requested gluten-free breakfast bags for my 2 night stay, 7 days prior to arrival, with a reminder the same day of our arrival. One morning, I received 2 oranges and 1 apple for breakfast; second morning 3 oranges for breakfast. That is not a meal. How about some yogurt or a GF breakfast bar GF granola bar. My husband's regular breakfast bag wasn't much better. Little or no effort was put into these breakfast bags. Not even close to normal complimentary continental breakfast options listed on hotel website. We still had to purchase breakfast outside the hotel both mornings or we would have gone hungry. Instead of providing these breakfast bags it would be better not to provide any breakfast at all during restaurant closure or give to gift cards to McDonald's to avoid customer disappointment. Edmonton is a lovely city, and we enjoyed our brief visit over all.

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation.

"Perfect Pandemic Accommodations "

5
DenaRox, Saskatoon, Saskatchewan, Canada 09/08/2020

Coming from a province with smaller covid-19 numbers we were impressed that the hotel was very clean and we often saw staff sanitizing, masks were required by all in common areas (95% of people followed), pool was restricted to a max of 8 people at a time through booking a slot, the free breakfast was bagged (muffin,drink,apple,granola bar) and taken to your room. The beds were super comfortable, there was some road noise but nothing to bother out sleep. The staff was very polite, friendly and helpful. We felt very safe and looked after during our visit and would definitely return.

Thilak Nandagopal, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Much appreciated"

5
User 29/07/2020

Thanks for the great nights rest after a long days travel. I mean it could have been.a rpund trip back to Saskatchewan. Im glad they took in my family fpr the night and sent us off refreshed for the road home the next day. Looking forward to another 2 night stay possibly this weekend

Rishu Singh, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 7808013580. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Rishu Singh General Manager Best Western Plus South Edmonton Inn & Suites

"Affordable and clean"

5
nickelpickleAB, Calgary, Canada 16/07/2020

This was a great place to stay since we couldn't stay with family/friends due to Covid. Room was clean and we felt very safe to stay there. Location is great - right off Gateway Blvd. Price was very reasonable. We will stay here again.

Rishu Singh, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Rishu Singh General Manager Best Western Plus South Edmonton Inn & Suites

"Fantastic Room at a great Rate"

5
User 16/07/2020

We stayed in the whirlpool room and loved our stay. The room worked really well and have zero complaints. I can't wait to return when the pool and breakfast is actually open again. We were disappointed it was closed but not in your control

Rishu Singh, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Rishu Singh General Manager Best Western Plus South Edmonton Inn & Suites

"Spotlessly Clean"

5
User 13/07/2020

Shopping trip to the City after being isolated for months. I bring food because I'm allergic to everything so I need to feel the clean. I wipe down everything but as usual BW comes through CLEAN, in the extreme. It's the safe feeling I need being such a germaphobe ha ha

Rishu Singh, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Rishu Singh General Manager Best Western Plus South Edmonton Inn & Suites

"happy stay"

5
User 26/06/2020

I stayed this hotel for many times in Edmonton area for the past 4 years, I feel comfortable every time because friendly staff, good facilities , excellent services. I would say that is the best hotel ....

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Rishu Singh General Manager Best Western Plus South Edmonton Inn & Suites

"Covid19 comment"

4
User 25/06/2020

In time of covid 19 ,it added to the difficulty of a six day motor fron Ontario . I did do my own surface cleaning after obtaining my room key before bringing in my personal baggage. Every hotel I stayed at I was not certain what their cleaning standards were during this Covid19 outbreak .lt might have been more reassuring to know. maybe a description in the room would be an advantage at times like these

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Rishu Singh General Manager Best Western Plus South Edmonton Inn & Suites

"King bed room and 2 queen bed room."

4
waskewitchangela, Saskatoon, Canada 18/06/2020

Two rooms and two different payments for my whole family, begging was not an exception. No other hotel gave me no issues with payments, this was the first. incident we had during our family trip. Got in late to hotel and had upsetting Convocation with night attendant.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Rishu Singh General Manager Best Western Plus South Edmonton Inn & Suites

"Would stay again"

5
User 12/06/2020

Room, service, and building were amazing. Will likely be going back the next time I am in Edmonton. The Jacuzzi Suite w/ king bed was comfortable and luxurious, everything worked as intended, and the fireplace added a nice warm touch as well.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Rishu Singh General Manager Best Western Plus South Edmonton Inn & Suites

"Accessible and comfortable"

5
403maggis, Edmonton, Canada 29/05/2020

Booked room at the last minute. Chose this one because of proximity to what I was doing. When I called I was told the cost was $95 for one night. I told her that I had the web page open and the price was $85. "Oh, I can give it to you for that" I don't appreciate it when someone tries to take advantage.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Rishu Singh General Manager Best Western Plus South Edmonton Inn & Suites

"Bad experience - Staff was friendly though"

1
User 29/05/2020

Understanding it was COVID however the occupancy would have been very low so the shape of the room and amount of hot water shouldn't have been affected as so. Cold showers Slippery tub Furniture falling apart Noisy at night Bed was comfortable - that's a plus Check in staff was friendly - that's a plus

"The move"

5
lorip20202020, Sherwood Park, Canada 05/05/2020

Was moving out of my apartment into a house. Had to be out of the apartment before I could get the keys to the new place. Instead of inconveniencing a friend I decided to treat myself to a hotel. I'm glad I did. The great sleep made all the difference.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Rishu Singh General Manager Best Western Plus South Edmonton Inn & Suites

"South Edmonton"

5
User 29/04/2020

The hardest thing to figure out was the remote for the TV. I couldnt find the guide ! The lady at the front desk was super friendly even during these times of covid-19. I asked for a room where I could see my truck and she accommodated right away.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Rishu Singh General Manager Best Western Plus South Edmonton Inn & Suites

"Second time around - no charm!"

1
4gosselin, Medicine Hat, Canada 14/04/2020

Obviously enjoyed it and thought we would came back to the great service we came to enjoy. Went to check in and they keys wouldn't work. Gave another room, entered and beds weren't made and chunks of food lying around along with used Kleenex. Went back downstairs and she assigned us the original room that the keys did not work on. Opened that door to find the same situation. As a Platinum member who has enjoyed all the benefits of the rewards program, I have never been so disappointed with a Best Western stay as I was with this one. Even as COVID-19 has struck, staff have walked off the job you would think that the owners would take some pride and jump into their business to make beds as so many other business owners have done. It will be a long time before we stay at another Best Western.

"A Good Stay."

5
ALTA04, Grimshaw, Canada 02/04/2020

Stayed one night while travelling to work. The staff were excellent and demonstrated good Customer Service throughout the process from Checkin to Departure. I stayed in the King Suite, Room 108 which was clean and comfortable.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Rishu Singh General Manager Best Western Plus South Edmonton Inn & Suites

"Disappointing breakfast at this conveniently located hotel on south side of Edmonton when coming in on a late flight."

3
Maynardmc, Fort McMurray, Canada 19/03/2020

We got a juice box and an apple and small cookie. Room was large and clean checking was fast and easy did not like them charging $250 on my card when room was paid in advance on reservations.com Tv remote failed to work do had to get a new one at front desk Staff were friendly and helpful.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Rishu Singh General Manager Best Western Plus South Edmonton Inn & Suites

"Great hotel!"

5
Julia G, Fort Mcmurray 16/03/2020

This hotel was immaculate and clean. The staff are friendly and professional, and go out of their way to make sure your stay is great. We were upgraded to a King suite which provided lots of room to move around. The breakfast was great and had lots of hot and cold options. The pool and hot tub were great as well!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Rishu Singh General Manager Best Western Plus South Edmonton Inn & Suites

"Family trip"

5
User 15/03/2020

I stayed two nights at this Best Western with my 4 yr old daughter. Staff was very friendly and helpful, rooms clean and comfortable. Breakfast was delicious! We spent alot of time in the pool. You could tell the pool/slide was a bit old but it was clean and well maintained. Would definitely go back.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Rishu Singh General Manager Best Western Plus South Edmonton Inn & Suites

"Horrible front desk service"

1
User 14/03/2020

My first impression was the tiny, very icy, unlit parking lot. I am a Diamond Elite Best Western Member and should be able to stay without a charge at all. The front desk clerk was going to charge me $50.00 for the room key. I did not want the charge on my credit card and said I will pay debit, then the amount jumped to $250.00! For a room key!!! I called Best Western customer service and they said that had never heard of this, the agent called the front desk and could not get her to wave the fee. The clerk was getting increasingly rude to me throughout the ordeal. I ended up cancelling there and going to another Best Western, where there was no charge at all. AVOID THIS LOCATION!!!

"Everything went wrong"

2
shanekbrown, Edmonton, Canada 12/03/2020

Key cards wouldn't work, vending machines wouldn't work, tv remote wouldn't work multiple times, and multiple times of walking back and forth to front desk. All Because the phones didn't work either in the room.. Staff were helpful and friendly but kept making excuses. Only thing that went good was my sleep on a comfortable bed. I think they should be better prepared and do walk throughs of rooms before renting them out.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me. Sincerely, Rishu Singh General Manager Best Western Plus South Edmonton Inn & Suites

"Very Nice"

4
CourtneyR190, Calgary, Canada 11/03/2020

We liked this hotel but it is a little far from most things so driving is a must. Even most food options are not with in walking distance. The staff are very pleasant and took care of our need well. The pool was nice and clean.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Rishu Singh General Manager Best Western Plus South Edmonton Inn & Suites

"Great hotel."

3
User 11/03/2020

Only a couple issues, if a guest want to check in early and not access the room, let them. Do not have housekeeping knock on guests doors at 10 am, when check out is noon. Should have a system in place that lets the front desk contact housekeeping and keeps them updated on vacant and checked out rooms.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Rishu Singh General Manager Best Western Plus South Edmonton Inn & Suites

"Cheerleading team"

2
hotsunCalgary, Calgary, Canada 07/03/2020

We had booked this hotel for our cheerleading team. When we arrived we were told they didnt have our room we had booked. We needed two beds. We were given a room with a king bed and no where for our kids to sleep. We went to our room that was a "upgrade" and it had a tub in the middle of the room? It was still dirty and musty smelling. We went back down stairs and showed them our booking email and demanded our booked room. They magically found our correct room that we had actually booked after telling us they were sold out. The maids were always talking in another language while we were with them in the elevators. I did hear them complain about there supervisor. They were not very nice to her. The breakfast was ok but the forks were all being touched by everyone there. Turn them around. We had others in our group who experienced a horrible check in and had to sit in the entrance of the hotel for 3 hours while they looked for there room. We will be booking elsewhere next year as this Hotel was way below the standards of any Best Western we have stayed at...

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly. Sincerely, Rishu Singh General Manager Best Western Plus South Edmonton Inn & Suites

"Not as good as other Best Westerns"

3
User 06/03/2020

We like Best Western, but this one was just not as others that we have stayed at. 1. Breakfast forks were in containers with the part that you eat with pointed up. This meant that it was pretty much impossible to not touch several surrounding forks when taking one. Every other person seemed to be coughing at breakfast. Disgusting. I hope that you will change this right away, especially now with COVID-19 going around. 2. Our bathroom door would not stay in any position other than wide open, and to close it all the way you had to pretty much slam it shut. It was difficult to go to the bathroom at night without waking the whole family. 3. The bed sagged. 4. The pool was freezing cold.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly. Sincerely, Rishu Singh General Manager Best Western Plus South Edmonton Inn & Suites

"Great stay"

5
User 29/02/2020

Easy online booking, good location for our needs, comfortable rooms and awesome hot shower! Friendly staff. We didn't need a room with a pull out couch so she gave us the room for $15 less. We would stay here again.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Rishu Singh General Manager Best Western Plus South Edmonton Inn & Suites

"Great Value"

5
jimbobtodd2000, Fort McMurray, Canada 27/02/2020

Hotel is located near restaurants and highways, nice looking building and the rooms were great. Very nice pool and hot tub, the breakfasts were good, check in and out were easy and overall a great value for the money.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Rishu Singh General Manager Best Western Plus South Edmonton Inn & Suites

"Budget friendly but get what you pay for."

3
User 24/02/2020

Breakfast is the best thing about this place. Great place for a budget friendly visit. But don't expect a lot. Always seems short staff and not a lot of help if you have any questions. The same garbage was in the entrance when we got there to when we left. A lot of “not my job” going around there.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 7808013580. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Rishu Singh General Manager Best Western Plus South Edmonton Inn & Suites

"Very Comfortable"

4
T5950WIpeterm, Cold Lake, Canada 22/02/2020

Enjoyed staying at the hotel. It was clean and smelled fresh. The front desk person was very polite and courteous. I asked for a quiet part of the hotel and I did get it. The breakfast in the morning was wonderful. There was lots of choices of food and drink.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Rishu Singh General Manager Best Western Plus South Edmonton Inn & Suites

"Disappointed"

1
kentrottier, Calgary, Canada 21/02/2020

Was very disappointed I stay here for work in the area previous visits were fine however this week not so much! After checking in I had to us the washroom dropped my bags and went to do my business just as I was finishing up and doing my pants up one of the room maids quickly knocked on my door and let herself in and was almost caught with my pants down! The second day my apprentice had his bag taken from his room during the day while we were at work! We went to report this at the front desk and they were going to have the manager review the camera footage how ever that was useless as the cameras are only at the exterior doors! When we returned to discuss this matter with the manage we were advised there was noting they could do and wound have to call in the RCMP Really I did not feel a matter of this sort would Warrant taking up valuable police time and should have been worked out between Best western and us. We rent 2 suites a week and will be finding a different hotel for our future work here!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We did look in to the camera footage and was not able to find any suspicious activities and were not able to spot the baggage taken out of the room. Also looked in to our lost and found for the day and checked the housekeeping department but we were not able to recover any think. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 7808013580. Sincerely, Rishu Singh General Manager Best Western Plus South Edmonton Inn & Suites

"Watch your money if staying more than one night."

3
User 20/02/2020

I was a little Upset when I checked my reciept, I was charged $103.00 for the first night, and $113.00 the next night. I was anoyed I was not not told this. I may have chose to look for a different hotel for the 2nd night. I will be more careful in the future, but it won't be with Best Western. You don't just get to take peoples money without telling them.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I just wanted to add that depending on the occupancy and day of the week the rate keeps changing same like the flight or any other business, and when we send the email confirmation all the details are always mentioned in the confirmation. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 7808013580. Sincerely, Rishu Singh General Manager Best Western Plus South Edmonton Inn & Suites

"very accommodating! nice place"

4
User 12/02/2020

very accommodating in a time of need! we were in the city because our daughter was in hospital, our check in time was 2am the hotel gave us a 12pm check-out time and gave a discount on the room as we had paper work to show we had a loved one in hospital.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 7808013580. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Rishu Singh General Manager Best Western Plus South Edmonton Inn & Suites

"Visiting family"

4
547heleneh, Cranbrook, Canada 11/02/2020

Stay there a lot ,great breakfast . Frest fruit waffles ,sausage , eggs,and much much more.clean ,freindly , great Japanese restaurant just walking distance ...nice entrance ..coffee room open 24 hours ...access to tea and coffee. Inside swimming pool

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 7808013580. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Rishu Singh General Manager Best Western Plus South Edmonton Inn & Suites

"Great trip"

5
Larry D, Cold Lake, Canada 09/02/2020

Hotel staff friendly and helpful during our stay. The pool and water slide were enjoyed by my granddaughter Breakfast had good variety with both hot and cold choices. Room clean and comfortable Great hotel

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear Larry D, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 7808013580. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Rishu Singh General Manager Best Western Plus South Edmonton Inn & Suites

"Great place to rest your head"

5
User 09/02/2020

The staff is incredible. From the moment you arrive they welcome you with a smile and thoughtfulness. The rooms are incredibly clean and in impeccable shape. Sure it doesnt haventhe decor of the Ritz Carlton, but if you can live without that, everything that matters is top notch.

Lana G, Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear The Lofty, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 7808013580. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Rishu Singh General Manager Best Western Plus South Edmonton Inn & Suites

"Great stay"

5
keithsh62, Calgary, Canada 07/02/2020

Good rooms, close to restaurants and a nice breakfast. Small gym but well equipped. The pool looks nice but i didn't go in. Front desk staff are great. Very clean building as well with spacious rooms.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear Keithsh62, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 7808013580. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Rishu Singh General Manager Best Western Plus South Edmonton Inn & Suites

"Clean Comfortable and a great Breakfast"

5
dbaker611, Saskatoon, Canada 07/02/2020

Great place to stay. Clean and comfortable, good service and a terrific breakfast bar. Great for business and families spacious room, nice bathroom. No issues overall enjoyed our stay, I recommend this hotel.

"Amazing hospitality"

5
User 06/02/2020

the staff is amazing and a great breakfast, also enjoyed the swimming pool. Very accommodation staff and always willing to listen and go over and above. Love to come back and stay all the time when ever in the city.

"Terrible Best Western Plus"

1
DHCL6369, Calgary, Canada 05/02/2020

The hotel room was dirty, furniture was in terrible condition and torn, looked as though it had never been cleaned or replaced since the 1990's. Their was no recycling or compost program like they were supposed to have. Additionally, there were no privacy sheers on the windows. The carpet was dirty and worn out and looked to be never cleaned. The elevator was in poor condition, had no working security pass system and there was no last inspection date posted in the elevator. Does not deserve to be called a Best Western Plus. Overall, a better stay would have been had at a cheap motel. The only saving grace was the front desk clerks, as they were friendly and helpful. We are faithful Best Western guests, and this hotel misses the mark set by other BW Plus hotels. The owners of this hotel really need to invest in upgrades and improvements.

Lana G, Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear Sir, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I remember talking to you at front desk and gave you 50% discount and moved your rooms and also gave you complimentary late check out as well. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 7808013580. Sincerely, Rishu Singh

"family event in the city"

4
User 04/02/2020

buffet breakfast was very busy due to some kind of event with many family's in the hotel both on Sunday and Monday. only used the room for sleeping. Was quiet and as expected for a modest family friendly hotel.

"Wonderful experience!"

5
chuckles_100, Omemee, Canada 31/01/2020

Our daughter went into labor 8 weeks early so there was not alot of planning time, I was very happy with the price, and I can't say enough about Beth at the front desk! She absolutely made the stay so great! This lady needs a raise!! The room was very well appointed, and house keeping did an amazing job!! Kudos to the BW chain. Top marks. The breakfast buffet was good and always fresh. If I find myself in Edmonton there is no need for me to shop around they have my business!! On a side note if your looking at staying here book through them directly, you can get probably the same price and they offer little perks that you don't get through trip adviser etc. through the awards program.

"In town"

4
Jay D, Calgary, Canada 28/01/2020

great value for price paid. was very busy with many families in town for event(s). was what we were expecting just busier. just what we needed for our stay in town. buffet breakfast was good value and reasonable selection , enough to satisfy most.

"Don't stay here, staff is awful and they don't care about the quality of your stay."

1
User 27/01/2020

Super loud. Despite complaints they let people run the halls, screaming, and jumping. The noise went on for two nights in a row until after 1am. The gentleman on night shift agreed for us to not pay for 2 of our 3 nights stay which did not happen. I asked after the 2nd night stay that a manager call me because if they weren't going to be committed to this that we would be switching hotels for our third night. They said someone would call, and only the staff called who could "do nothing" and I'd have to wait until Monday. They did not say this under the evening (we were out of the hotel all day but made numerous calls to them). The door lock was broken in my sister in laws room, which meant anyone could walk into their room. They called and said they couldn't fix it, and said we would need to come back from what we were doing to move our items. Then we called to say we would not be coming back to do this as we were on a vacation, and then after being put on hold many times they all of a sudden fixed the lock. I would not recommend this hotel to my worst enemy! The manager is rude and has no idea how to even work a computer system to give a discount (I got 1 nights stay free) or to book people in. She spoke down to me saying things like "would you like 50% off two nights, or 1 night free?"...ummm THATS THE SAME THING! I called her on it, and all she said was "I know." The pool is freezing, so don't make the mistake that we did and stay there for the waterslide.

"Good location"

4
glemke, Jasper, Canada 26/01/2020

Good value, good sleep, good cleanliness. Grocery store for taking back to room is short drive if you don't want to do the restaurants. Was really glad the parking lot had plug ins as it was -40 degrees.

"Wonderful as Always"

5
Samicat7, Bashaw, Canada 26/01/2020

We absolutely love this hotel when we need to stay-over in Edmonton. We always know what to expect - a great breakfast, clean/comfortable/quiet rooms, good location, good price and helpful, friendly staff.

"Awful, stay away, zero customer service"

1
User 20/01/2020

If I could leave zero I would. Horrible customer service. Had a ringette team team staying during our stay and it was SO LOUD. After numerous complaints, after 10pm they did NOTHING! Noise went on until after 1:30am. This happened 2 nights in a row. Was told I would be I would be credited 2 nights, but no. I asked them to pull the video or recording of their staff promising this. They told me I could call a manager at my check out time, after they said she would be there at 7am. I questioned the location of the manager, and she was in the back. Yet...they wantes me to call her when I was off site. Ridiculous. The manager offered me 2 nights at 50% off or a free night stay....which is exactly the same thing. She talked to me as if I were stupid!! Such a joke. She was rude, didn't know how to work the computer system and tried to not let me pay with the form of payment I requested. I took her card and picture after she told me to "do what you gotta do". Ill be reporting to head office and never staying with a Best Western again. Dirty linens, no pillow cases on pillows, asked for extra pillows 2 times and we finally went and got them ourselves. If you have little people and are excited for the waterslides, go somewhere else. The pool area is freezing, the pool is cold and if you're unlucky like us you will be stuck with sports teams with drunk parents in the pool area who are loud and don't have control of their kids and the hotel does nothing to protect your stay. Also, my sister in laws door didn't lock and they didn't care. After multiple calls interrupting our trip, it was finally fixed but not until after someone accidentally walked into the room. Stay away. Lots of hotels in the area that have waterslides. The gentleman said we would get 2 free night stays and they didn't hold up to that. I'll be calling head office when I'm home. I don't want anyone going through what we did. Ruined our weekend away. Ill be writing reviews on every website so no one else has to experience this! Especially with kiddos.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We apologize your stay with us was less than satisfactory and your family was unable to enjoy the facility. We will definitely bring your concerns to the attention of our team members to ensure proper policies and procedures are followed in the future. We are sorry the compensation offered to you was not satisfactory and hope you will consider reaching out to us directly in hopes we can come up with a solution. Thank you for letting us know of these issues so we can work on implementing improvements.

"Great place"

5
User 14/01/2020

We have stayed here many times and love the location. Rooms are very nice and staff is great. Lot of things to do and places to eat nearby. Easy access to main roads to get anywhere in city. Will definitely stay again!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for your excellent review regarding your stays with us. We truly appreciate your time and loyalty. We look forward to welcoming you again during your next visit with us.

"Great Location"

4
kjh1984800, Alberta, Canada 08/01/2020

Nice property. Staff are super friendly and welcoming. Has all amenities for business and leisure customers. Rooms need small upgrades for USB charging for us business travellers that have a lot of equipment to charge up. Other than that, would 100% recommend.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for the great review regarding your recent stay with us. We are currently working on upgrades to our guest rooms and once this phase is complete, we will most definitely add the additional USB charging stations to our next phases of upgrades. Thank you for the suggestion. We look forward to welcoming you the next time you require accommodations in south Edmonton.

"Great place for kids"

5
User 05/01/2020

My kids and I love coming here, breakfast is great and the pool and water slide makes our day. Rooms are clean and staff is helpful. I do hope when they upgrade the TVs the they choose smart TVs for Netflix.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for taking the time to post your comments regarding your recent stay with us. Your feedback is very important to us as and helps us to deliver a superior experience for our guests. We look forward to welcoming you during your next visit with us.

"Had no towels for room or pool"

4
Tyler B, Prince Albert 04/01/2020

Checked into room had no towels or soap. Got some from front desk. Next day went back to our room and had no towels. Not even wash clothes. From desk gave us 2 for 4 people. Later on went swimming. Ask for a towel and they said to use the ones in our room. This wasn't possible. Couldn't go swimming.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We truly apologize for the lack of towels during your recent stay with us. Unfortunately, we were waiting on a back order that had not arrived prior to your stay. We are pleased to report the order has since arrived. We hope you'll give us another opportunity to offer you a superior stay the next time you require accommodations in south Edmonton.

"Great Family Outing"

5
Shar115, Edmonton, Canada 03/01/2020

We went for the pool and water slide which did not disappoint. Our grandchildren - two 8 yr olds and one 10, had a great time. The included breakfast provided enough variety for all of us. The hotel staff worked hard to make our stay a good one. We were pleased with the price for a room that slept 6. We are planning on returning in the near future.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We are thrilled to read you enjoyed your recent stay with us and look forward to you visiting us again in the near future. Your loyalty is very much appreciated.

"Best Western Plus South Edmonton Inn"

5
SuzyQ942, Airdrie, Canada 02/01/2020

We stayed here over Christmas while visiting family. The rooms were clean and the complementary breakfast was one of the better ones I have seen in hotels. I would recommend this hotel to any travelers looking for a nice hotel with a friendly staff.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for taking the time to post your excellent comments and rating regarding your recent stay with us. We truly appreciate your business and hope you come back and visit us again soon.

"Best Best Edmonton Best Western :-)"

5
DaisyTheodora, Fairview, Canada 02/01/2020

Perfect location. Friendly Staff Peoples. Good beds for good sleeps. Lovely guests we met throughout the stay. Our room faced north overlooking quiet parking lot. Easy hotel to get to from main QEII highway Thumbs up!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We are thrilled to read you had such an excellent stay with us recently. We strive to provide a superior experience for all our guests and it looks like we achieved that for you. We truly appreciate your business and taking the time to post your fantastic rating and comments. We hope you'll be able to come back and visit us again.

"Brutal stay"

1
steinburgc, Grande Prairie, Canada 31/12/2019

Pool and hot tub were freezing cold. Never had towels for the pool so had to use room towels. Waited for 2.5-3 hours for our rooms to be ready with 4 kids. It seemed like there wasn't enough staff working. Don't waste your money on this hotel.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We truly apologize for the issues you experience during your recent stay with us. We have ordered towels and they are unfortunately on back order which had not arrived prior to your stay. We will address your concerns with our team members and most definitely work on implementing improvements. We hope you'll give us another chance to provide you with the superior service you truly deserve.

"Would recommend"

4
Bryan W, Alberta, Canada 31/12/2019

Return customer to this hotel, have always had good luck here. Close to amenities. Staff friendly and accommodating. This was a medical trip, but this hotel is great for families with the pool and the continental breakfast, well worth the money you pay.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for taking the time to post your review regarding your recent stay with us. We appreciate your loyalty and look forward to welcoming you during your next visit with us.

"Dec 2019"

3
User 27/12/2019

Stay on lower floor to get hot water, breakfast was weak. Front desk was good, amenities were good. Pool was clean , would try them again. Selection at breakfast was good for cold food but not for the hot Need to ensure water heater is able to send hot water to every room

"My go to in Edmonton"

5
User 23/12/2019

I have stayed at this location many times over the last 14 months. The staff are always friendly, and go out of their way to make our stay enjoyable. The convenience of the location and the surrounding amenities make it an awesome place to stay

"My Stay"

3
sdeynaka, Grande Prairie, Canada 22/12/2019

The Staff were very friendly at the desk , the rooms are clean and it felt kinda like home , safe and quiet,, best was the beautifully displayed tasty breakfast . They had a variety of choices to choose from

"Decent hotel"

4
Keith W, Lloydminster 21/12/2019

Nice hotel, good location close to ammenities, enjoyed the pool/hot tub. Staff was friendly and efficient. Room was clean. Breakfast was included in our stay and was better than expected with several hot goid choices

"Good value"

4
bburt2011, Calgary, Canada 21/12/2019

Good value, close to amenities, friendly staff, close to ring road so easy to get around Edmonton. Included breakfast & free wifi add to the value, have never used the pool but would be great with the family.

"Perfect"

5
User 18/12/2019

This was a medical trip. The BW was clean quiet and right across the highway from Health Point medical. The airport shuttle also comes to the BW when booked There is a brand new hotel very close by that does not have this option....this is extremely awkward and expensive for the customers. Way to go Best Western.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We are pleased to read our you find the convenience of the airport shuttle that stops at our property when booked, helpful. We strive to ensure our guests needs are met and they experience a superior stay with us. Thank you for taking the time to post your review, your time and feedback is truly appreciated.

"Best Western Edmonton South is Awesome"

5
azeemm0hammed, Vancouver, Canada 18/12/2019

This is one of the best hotels in all of Edmonton great service friendly staff it's everything you need in a hotel plus more! Would highly recommend to anyone for business or pleasure! Great for kids!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for the excellent review regarding your recent stay with us. We are please you find our hotel one of the best in all of Edmonton, as we know there are plenty of options. We look forward to welcoming you again during your next visit with us.

"Great for families"

5
User 16/12/2019

Staff were very friendly and accommodating. Convenient location close to the airport Pool and water slide were well maintained and fun for kids if all ages. Breakfast was good with plenty of seating.Good way to collect Best Western points.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for taking the time to post your comments regarding your recent stay with us. We strive to deliver a superior experience to our guests and we are so pleased to ready you enjoyed your stay. We hope to welcome you again soon.

"Great Value"

5
kathypB6963OT, Vancouver, Canada 15/12/2019

Room was great, it was clean and beds were comfortable. Staff friendly and helpful. Breakfast has a good selection. We stay at this hotel quite often and are always happy with everything. The location is the key for us as well.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for your loyalty to our property. We truly appreciate your feedback and your business. We look forward to continually delivering friendly and helpful customer service to you during your next stay with us.

"Great staff"

4
User 12/12/2019

Very helpful staff, neat room and great decor. floors are nice and new and the breakfast is awesome. Generally a convenient place for business trip. close to the airport also. just that plumbing was a little noisy.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking the time to rate your recent stay with us and post your comments. Your feedback is very important and helps us to implement improvements to ensure future guests experiences are superior. We hope you will stay with us again soon.

"Good value, decent place to stay"

5
pkst2016, Humboldt, Canada 11/12/2019

Located conveniently - close to downtown and close to airport and business district. Breakfast was typical for the “free breakfast” hotels We have stayed here half dozen times in the past and always walk away happy.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We are so pleased to read you enjoy staying with us. Thank you for the excellent review. We look forward to your next stay.

"Caring staff"

4
User 10/12/2019

My daughter has arthritis and left her pillow at the hotel room, the hotel staff personally called to let us know she forgot it. Very friendly and caring staff. Will definitely be going back to this hotel!! ☺

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking the time to post your review regarding your recent experience staying with us. We are so glad we were able to contact you regarding your daughters pillow. We look forward to welcoming you during your next visit with us.

"Home away from home"

5
Lou T, Sherwood Park, Canada 09/12/2019

Stayed here after our staff Christmas Party as I didn't want to drive the 1 hour home. Great Military rate for a Veteran. Nice and relaxing and close to home. Planning on coming back sometime soon. Thanks.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We look forward to your next stay with us. Thank you for taking the time to post your excellent review. We truly appreciate your time. See you again soon.

"Best hotel experience!"

5
User 09/12/2019

Between the service, the good night sleep, the pool, full breakfast, the location and the price! It was a win win overall! Could not find a better hotel in Edmonton! You will not be disappointed! We look forward in staying there again!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for such and excellent review. We truly appreciate your business and your loyalty. We look forward to welcoming you the next time you stay with us.

"Good value and good proximity to the south end"

5
User 06/12/2019

When I visit Edmonton for business, I prefer this location for its proximity to where I mostly need to visit. The hotel and staff are great and I will continue to use this location for my business travel needs.

"Great price. Great service. Great location."

5
JamieRigler, Grande Prairie, Canada 05/12/2019

Have been staying here for years. Well maintained, can't beat the service or the price. Great location just minutes away from ikea and the outlet shops. Lots of great restaurants nearby - 3 within a 5 minute walk.

"No BestWestern Reward Points Issued"

1
User 05/12/2019

I called the hotel after noticing they had not credited my Best Western Reward Points. Much to my disappointment...even with the folio information they WOULD NOT give me my reward points because I noticed it 3 weeks later! Very disappointed!!!

"Top Notch"

5
User 02/12/2019

The location is a quick drive to the outlet mall, west ed and right by ikea. The staff is friendly and accommodating! Breakfast has so many different hot and cold and healthy options! Love it and is the only place i stay in Edmonton!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for taking the time to post your feedback regarding your stay with us. We truly appreciate your business and will continue to offer you the same excellent service we always strive to deliver.

"Ok hotel experience"

3
Sachin B, Calgary, Canada 30/11/2019

The rooms have very dim lighting & fixtures are very old. Rooms were also not the most cleanest. Overall average hotel experience. Was expecting more from BW plus. Staff was good but not above average in terms of service rendered.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We appreciate you taking the time to post your review regarding your recent stay with us. We strive to ensure all our guests experiences are superior and I apologize we failed to do that for you. We will take your feedback and work on implementing improvements. We are currently working on upgrades to our guest rooms and lighting is included with these upgrades. We hope you'll give us another opportunity to deliver outstanding service to you should you require accommodations in south Edmonton in the future.

"Business Meeting"

4
adetoyeseo, Edmonton, Canada 28/11/2019

The hotel was nice and they have very friendly staffs and great amenities and water slides in their pool. They also have many and different meeting rooms. I have attended several meetings here. Nice hotel in all....

"Excellent holiday"

5
User 25/11/2019

Went to Edmonton on a work related trip and holiday that staff was amazing!!! The breakfast was just what you need to start the day. The rooms are clean and the room service and house keeping are excellent!!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We strive to ensure our guests experience a superior stay with us. We are so pleased to read our staff were amazing and the rooms were clean. We're so glad we could help to make your holiday an excellent one. We hope you will come back and visit us again soon.

"Safety is not a priority"

2
User 22/11/2019

The parking lot was a skating rink and they made no attempt to throw gravel or ice melt down. my kids and I slipped a few times going from the car to the side walk. Also, I forgot something in my room and let them know less than 24 hours later and they basically said I was lying. Very frustrating. The temperature in the room fluctuated so much it made it so hard to sleep, we had to wait 10-15 minutes to get checked in and even though the pool is open until 10:30 they turn the waterslide off an hour early. We really did not enjoy our stay at all.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Please accept my sincerest apology for not delivering a superior experience to your and your family during your recent stay with us. Your business is very important to us and rest assured I'll be addressing your issues with our team members. We continually strive to ensure all our guests experience an outstanding stay with us and I would hope you might consider giving us another opportunity to do that for you in the future.

"Perfect stay with the best continental breakfasr ever!! we really enjoyed our stay from start to finish.. great staff"

5
User 20/11/2019

Loved our stay. If you go here make sure to try the white icing pastries at the best ever complimentary continental breakfast, they are simply wonderful. All staff wentvout of the way to make sure our stay was a pleasure. Thank you

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking the time to post your review regarding your recent stay with us. We are pleased to read you enjoyed the breakfast, especially the pasties we serve, thank you. We all strive to ensure we deliver a superior experience to our guests and it's wonderful to read our team members went out of their way to ensure you had a great stay. We hope to see you again soon.

"Charged double"

3
dbrand888, Calgary, Canada 19/11/2019

The room was clean and nice. The breakfast was poor and not stocked late on a saturday. They double charged us and I told them but they didnt believe me and said it would be fixed at the end of the day and I wouldnt be charged. I was charged twice and had to call back to fix and now it will take a few days to get my money back. No compensation offered for my trouble.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for bringing the issues you experienced to our attention. We appreciate you taking the time to post your review. Please reach out to me personally regarding the issues you experienced with the charges on your credit card. I would welcome the opportunity to address this personally. We strive to ensure all our guests experience a superior stay with us and I apologize we failed to do that for you.

"Work Trip"

4
William Harvey ... K, Alberta, Canada 15/11/2019

South Edmonton, comfortable location, and has needed amenities. A good breakfast, need to work on the business office as dated. Staff friendly and rooms are clean and quiet during the evening hours for sleeping.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for taking the time to post your review regarding your recent stay with us. We appreciate your feedback, as it helps us to know what we are doing right and where we can improve. We'll definitely look at updating the business centre and we're thrilled to read that our staff was friendly and the rooms were clean. Our team members work very hard at providing exceptional service to our guests, so to know their efforts did not go unnoticed is truly appreciated, thank you. We hope will continue to choose our property when you require accommodations in south Edmonton.

"I just keep coming back."

5
danielpastars, Calgary, Canada 14/11/2019

A great location right off of the QE2 and Anthony Henday over passes, makes it easy for any visitor to navigate Edmonton from this property. Excellent, caring staff, always clean and quiet, this is the perfect hotel for a “great value for dollar”. I stay here about 2-3 nights a month when in town on business.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for another great review. We love our regular guests! We are thrilled to read your wonderful comments, especially regarding the excellent and caring staff and that our housekeeping is doing a fantastic job with keeping the hotel clean. We'll continue to look forward to welcoming you each and every time you stay with us. Thank you so much for your loyalty.

"Not worth it!"

1
User 13/11/2019

2 vending machines just ate our money. The lady upfront just told us to “not use them anymore”. The thermostat didn't work in our room but we didn't even dare say anything because of the receptionist's attitude toward us. The bed sheets had stains! There were no towels in the pool area and the hot tub was barely even warm! It was a horrible decision booking here. I've stayed at way Better hotels but this one was picked for a mother daughter trip. Never again!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking the time to post your feedback regarding your recent stay with us. I'm so incredibly sorry about the issues you experienced as they are not typical for our property. I would welcome the opportunity to be able to address them with you and offer a solution, if you would like to contact me directly.

"Was okay"

4
Jerbearpgbc, Prince George, Canada 12/11/2019

The appearance was approaching the hotel was very nice they offer a pool and was very clean inside the lobby however there was some maintenance issues but the elevator the breakfast room was not the greatest as they were not ready for the amount of people they had in the hotel overall I would stay there again however it would have to be a very good deal otherwise I would probably go someplace else and get a better bang for my dollar

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We appreciate you taking the time to post your review. We will use your feedback and look for ways to implement improvements. Thank you for bringing the issues you encountered to our attention. We hope you will give us another opportunity to deliver a superior experience in the future.

"excellent"

5
User 09/11/2019

I have been staying this hotel from time to time since 2016, and I had received the great services , the front staff are always smile and helpful, and the rate is fare than the other hotels , anyways, great hotel

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for taking the time to post your great review. We are pleased to read you've been staying with us from time to time since 2016! We will continue to strive to deliver superior experiences for our guests and will look forward to welcoming you again the next time you stay with us.

"Great place to stay"

5
Cindernt, Yellowknife, Canada 07/11/2019

Great place to stay. Rooms are clean, staff is super friendly especially the front counter. The pool and water slide were a bonus. The water was a great temperature, not freezing cold like other places. Fun to be in the water and not freeze.

"Nice water slide!!!"

4
348melissa, Camrose, Canada 31/10/2019

Last minute check in, there was an available room , they even made sure we were close to the more organized family that had booked a room. Affordable and clean . Great water slide. The kids had a great time.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
I'm so pleased we were able to accommodate you with your last minute reservation so you and your family could enjoy the water slide. Being the only hotel in the area with a water slide we are a very popular hotel for families with children. We look forward to welcoming you during your next visit to South Edmonton.

"Really nice breakfast buffet!"

5
QueenWanklin, Calgary, Canada 29/10/2019

We did a road trip from Calgary to Jasper to Edmonton, thus I had to call for a late check in. They allowed us to have a lake check out as well. One worthy of 5 stars is their breakfast buffet. I think this is the best free breakfast buffet that I had been to with all of the hotels in Calgary and Edmonton, considering it is a weekday as well. The lady made sure all of the food is filled. I especially love their make your own waffle with helpings of compote. Really clean pool as well, never ran out of pool towels.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
I am so please to read you enjoyed your recent stay with us. It sounds like you had a really nice road trip and I'm happy you made us apart of it. We strive to ensure the satisfaction of all our guests and it really makes us proud to know that you loved the breakfast and were able to enjoy the pool during your stay. We look forward to welcoming you again the next time you require accommodations in south Edmonton.

"Excellent"

5
User 22/10/2019

Excellent breakfast lot to decide from. Short drive to restaurants and malls, friendly and helpful staff. Quick checkin and checkout. Pool and slides. Rooms clean and comfortable. Good amount of parking.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear tricia81, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

"Noon check-out!"

4
Gary C, Stony Plain 19/10/2019

Restful! Was in Edmonton visiting family. Checked into the hotel and the front desk staff was helpful. Enjoyed the comfortable bed! The late Check-out at noon was definitely appreciated! Will definitely be back!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear Gary C, Thank you for your kind review! We truly appreciate your kind words. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon! Warm Regards!

"Pool disgusting"

1
User 16/10/2019

Pool was so dirty we could not use it. Clumps of hair, hair ties & pieces of black plastic floating in pool. Blood on floor of men's washroom. Hot tub out of order. Kids disappointed. Checked out early to swim elsewhere.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear Cbuckthorne, We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so we can discuss your issues personally.

"Great location"

4
Barbara H, Penhold 11/10/2019

This hotel is located on the very south end of Edmonton, in proximity to many of the businesses and stores I need to access. The fan of the wall A/C - heat unit adequately mask vehicle noise on HWY 2.

"Great locatio"

5
User 08/10/2019

We have stayed here multiple times and love the location. Service and rooms are always good. Staff is friendly. Great value. Close to many restaurants and shopping. Would recommend and will stay again.

"Excellent"

5
cman2969, Brandon, Canada 06/10/2019

Nice place to stay . Friendly staff. Easy place to find. Close to stores we stopped at. Pool a lot of fun for whole family. when we plan another trip back out this way we will be booking here again. Great time by all

"Great place to stay"

5
Sunshine19271022741, Beaverlodge, Canada 03/10/2019

Everything was clean and open. Staff were helpful and friendly. Breakfast was awesome! the location was excellent for our purpose. Easy access to everything we need and easy to find. We will be staying again.

"So close to a 5 star review"

4
aussiej2014, Winnipeg, Canada 01/10/2019

Quality of Breakfast for multiple days stayed was A++. Tues to Thurs. Plenty of Hot and cold options and cheese omelette is MMM. Very clean, comfortable and quiet during our stay. Hot tub stair rails need serious attention!!!

"Family weekend"

3
User 30/09/2019

There was no hot water at all and we even went ahead And got a room with a jacuzzi tub couldn't even use it so I was a wast of money. Should not recommend the jacuzzi suit. Room didn't have blankets for the spare bed.

"IMPRESSIVE & EXCEPTIONAL HOUSEKEEPING STAFF"

4
User 26/09/2019

Highly recommended. Fantastic executive suite with 3 huge windows, allowing a splendid sunlight throughout the spacious room. Our executive room was equipped with everything you need to feel comfortable in. Everyone from housekeeping, especially “Kelly our maid” were extremely accommodating, very friendly, courteous, and most eager to help. She went out of her way to assist us. We had an amazing feeling being treated with white gloves. Kelly from housekeeping was remarkably friendly, accommodating, courteous, delightful, and most of all very helpful in obtaining our great room. She gave us a greatly appreciated excellent service. Many thanks to Kelly!

"Our go to hotel for doctors appts."

4
Krissy D, Fairview, Alberta, Canada 24/09/2019

Another great stay at best western south. We always stay here when our kids have appts at the stollery. Good clean hotel with free breakfast and pool/waterslide for the kids. Only recommendation would to have the pool a tiny bit warmer.

"Great value"

5
huartson, Calgary, Canada 24/09/2019

I would not hesitate to rebook. I felt the dollar value was great. Easy access to hotel, easy check in,easy check out. I like the option of having a breakfast before we get on the road so this was an added bonus.

"Hotel stay"

5
User 19/09/2019

As always, staying with Best Western Plus in south Edmonton has been a pleasure. Clean rooms, friendly staff and a great breakfast. Would not want to stay anywhere else. Having free wifi and an express checkout is always a bonus!

"Fall vacation."

4
User 18/09/2019

Nice stay. Good location. Close to airport, and shopping. 15 min drive to downtown. Parking was free. Friendly staff is a plus. Fitness centre was very well kept. Didn't use pool but looked very clean.

"Extremely inadequate parking"

1
User 15/09/2019

This hotel does not have even close to enough parking for visitors. Hotel staff informed us there was knowhere near the hotel available and to stay at the far end of an adjoining lot which was part of another buisness . Then she added " but there are no security cameras that far down" we should have taken this as a warning and left . Sure enough when we went out in the morning our car had been broken into and robbed .

"Short trip for sport event"

4
juarezvet, Lacombe, Canada 12/09/2019

Good hotel for groups looking for a place to keep students together. We were there for a volleyball tournament. Good location and service. Clean rooms. We will repeat if we need to come back to Edmonton South.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear juarezvet, Thank you for staying with us during your sports event. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty. Warm Regards!

"Huge Rooms"

5
Robyn S, Daysland, Canada 11/09/2019

The rooms are clean and so big. I loved being able to have room to move. We did not k=make it for breakfast as it ended at 9:30 and my child was still sleeping, I would like to see longer breakfast hours to accommodate the non business traveler.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear Robyn S, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Warm Regards!

"Trip for medical reasons"

2
User 10/09/2019

Staff is very friendly and with regret, we will have to start choosing a different hotel close by until some work has been done here. Our room was in need of repair in numerous places.... tub was sloppily repaired, bedding stained, bathroom walls moldy and peeling, rug was rippled. Mostly clean enough otherwise and very quiet. Location is perfect for our medical needs and leisure shopping etc.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear Expedition643673, Thank you for your review. I am very happy that the staff was welcoming and accommodating and that you find our location convenient for your needs. However, I am sorry to hear that you were not satisfied with our rooms. I do agree that some of the rooms need renovations and we are getting ready for that. Hopefully before the year ends, it will be on its way. We appreciate your understanding and patience.. Warm regards!

"Disappointing"

2
User 09/09/2019

We had our grand children staying with us and chose this hotel because of the pool with the water slide. We would not stay at this hotel if we didn't have our grandchildren with us (they like the water slide). We had to call maintenance for a couple of issues. One problem, they were able to fix the other they couldn't fix. One of the two elevators was not working properly when we arrived on Thursday (which I reported to the front desk). Nothing was done about it and it broke down and was out of service for the entire labour Day weekend. They didn't want us to take towels from the room to the pool but on two occasions there were no towels available at the pool and when I reported the problem to the front desk there were no clean towels available, so I had to go get the towels from the room.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear EWfromSomePlaceElse, We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so I can discuss your issues personally. Warm Regards!

"Breakfast sucked"

1
User 27/08/2019

Breakfast sucked. Was so full no place to sit. When we did manage to get a spot, food trays were empty and the hotel did not replenish anything. Was as if what they put out was it and everyone was like cattle to rush and eat while you can.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear Navigate07192010383, We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so I can discuss your issues personally. Warm Regards!

"Very Great Hotel"

5
Brwneyedvixen77, Saskatoon, Canada 24/08/2019

Clean, safe, great breakfast . Has pool, waterside and hot tub!! Rooms were big and very clean!! Staff was very attentive! Cant wait for the next trip. This will probably be our go to hotel from now on when we go to Edmonton!

"Good prices, clean rooms and great breakfast"

5
jpeacock2019, Daytona Beach, Florida 23/08/2019

I have stayed at this location 3 times in the past 2 years for 4 nights each time. Every time I stayed here I had a great experience and it makes me not want to consider staying anywhere else. The location is 8 minutes from the airport and close enough to downtown that I could get there quickly but it's far enough away to stay quiet. There is a royal pizza in the same parking lot as the hotel that has really good food. If you are going to Edmonton, stay here! You won't regret it.

"Great location to the southside of Edmonton but disappointed with our room"

2
Mason2004, Grande Cache 21/08/2019

I have stayed here many times and never been disappointed in the room. Our room had a ripped curtain the carpet needed to be replaced as it was folding this soap dish in the tub was missing and the side curtains were all wrinkly. Certainly not what I expected for a Best Western.

"Mediocre for Best Western"

3
tstabb, Alberta, Canada 12/08/2019

I stay at a lot of Best Westerns. This one is very cookie cutter and I've been to better BW Plus'. The pool area is small, breakfast area small. Rooms pretty standard but clean. However the staff are very nice and check-in was quick.

"Great Stay"

5
nojo_13, Lethbridge, Canada 11/08/2019

Booked for a shopping weekend in Edmo. Got up West Edmonton Mall then South Common then out to Leduc Outlet Mall. Hotel is central for all of that. Dinner at The Keg and then Spiderman. Hotel room was clean. Breakfast was very good but real plates and cutlery like the BW in Lethbridge would make it better. Pool and water slide were being put to good use. Will definitely be back.

"Very clean and inviting"

4
User 10/08/2019

Room was clean, lots of room and of perfect temperature, staff were friendly and polite. Within walking distance to a few local eating establishments (Chop Steakhouse, Denny's).. Swimming pool and slide was a huge hit with my kids. Enjoyed the large hot tub and the fact it was deep so you could completely immerse yourself. Functioning shower and M/F bathroom was a bonus to have within the pool area. Good hours of operation for the pool as well.

"Excellent Value For Service and Price"

5
Kathlene M, Calgary, Alberta, Canada 09/08/2019

South Edmonton location is great for accessing the airport in a reasonable amount of time and/or travelling into Edmonton. Clean, bright rooms - could use phone charging stations or more plugs but overall great value for the money. Waterslide, Pool and Hot Tub are spacious and clean areas providing entertainment. No restaurant on site but several within walking distance including Dennys and White Spot.

"Family friendly and easy to deal with"

5
Anh H, Calgary 07/08/2019

Located on easy access road with plenty of amenities nearby. Priced within our budget for a quick weekend away. Our room, Water slide and pool facility was very clean. Staff was friendly and happy to help. We will definitely stay here again.

"Excellent Service and Good Value"

4
BrynnyH, Victoria, Canada 07/08/2019

We have stayed at this hotel frequently over the last 3 years. We have always found the staff to be excellent - considerate, conscientious, and helpful. The hotel is well maintained and clean. Great waterslide for children! Price wise - it is good value for the area. One negative - the carpets in the guest room are tired and worn. They need to be replaced.

"Don't use Gift/Travel Cards"

1
User 29/07/2019

Very bad experience using gift cards and also being charged the full amount of the hotel bill on my credit card as a deposit! Should have only been 50 to 100 dollar deposit! The front staff were not willing to do anything about this.

"Disappointed. Could be better"

2
Linkokam, Calgary, Canada 28/07/2019

Generally the hotel stay was good and the kids had a great time in the pool. The water slid is an awesome addition for families with young kids. But the breakfast was a huge disappointment. I'll understand if it's advertised as no breakfast. For every morning we went down, there was little or no food in the serving dishes. When the food was brought out, it was just enough to serve maybe 3 or 4 people then you'll have to wait another 20mins or more before another batch is brought out. Don't make people feel like they're begging for food. The last day after we had waited for more than 30mins, when we asked again for boiled egg the response was “ we'll be closing in 5mins”. So you're basically waiting for people to ask otherwise you pretend you don't know it's finished. The quality of food could be better. If you have family and you're interested in breakfast, this may not be a good option.

"Would not Recommend"

2
FamilyTrip444, Beausejour, Canada 28/07/2019

We thought because this was a newer hotel, it would be clean and in good working order. We were wrong. The outside of the hotel required repairs (a broken window), and our room was very dark and not well cleaned. There was mystery splatter on the bathroom wall and on the room's ventilation unit. The room smelled like something was rotting, which we traced to the ventilation unit. After cleaning the splatter off we noticed the filter had likely never been cleaned. We couldn't get rid of the smell. It also made a horrible rattling noise whenever it came on. The carpet was old and worn, and had rolled in a few spots. It was also very noisy, and we could hear every person walking down the hallway. We would not recommend this location.

"Wonderful! Absolutely loved it!"

5
Samicat7, Bashaw, Canada 26/07/2019

We had an absolutely wonderful experience at this hotel. The hotel was in excellent condition and appeared to be fairly new. The bed was extremely comfortable. Even though the hotel is near a busy highway - we found it to be quite quiet. Housekeeping was excellent. The staff was friendly and very helpful. The complimentary breakfast offered a wide assortment of hot and cold options. The kids (and adults) loved the pool and waterslide. The only thing I think could have improved is the area around the pool which could have used a deep cleaning, but, there was someone working on that one of the days we were there as well. The location was awesome - close to dining options as well as a 2 minute drive to South Edmonton Common for shopping. I would love to stay here again.

"Not the best experience"

2
thedude250, Vancouver, British Columbia 26/07/2019

The carpet in the rooms have seen better days, the staff could put a little more smile on their face, the room keys always (3 days in a row) quit working around check out time and reception keeps telling you must be doing something wrong or you have to wait up to 5 minutes after they activate the key cards for them to work, i would not be coming up to the room and coning back down to reception if i dont have to so i follow directions really good but the keys did not work. We had to get the room service people to let us in the first couple of mornings and maintenance was sent the third morning. Coffee maker was dirty, we found some white residue, it may have been just from the water.

"Good hotel"

4
User 23/07/2019

Pool is nice for kids. The beds were comfy. Breakfast had a decent variety just wish when they state they will have two variaties of meat that they'd have more then just different types of sausage. Etc first morning pork sausage links and patties second morning pork sausage links and Turkey sausage links

"Nice place!"

4
sandcpinter2019, Elkford, Canada 22/07/2019

It was a very nice place to stay and was very clean throughout. The staff were all very friendly and professional. The free breakfasts were very good. We enjoyed our stay there and would recommend it to others!

"Best Western"

4
enc742019, Fort McMurray, Canada 18/07/2019

Very friendly staff, rooms are clean and very comfortable to stay in. I was there on business but would most definitely stay here again if I had a trip planned for Edmonton ... was very satisfied with my stay here .

"Best bang for my buck"

5
User 15/07/2019

The staff have always been friendly and helpful, once again received an up grade to a jacuzzi suite. Even with some late check outs I was still able to check in early without having previously arranged for it

"Great place to stay!"

5
jmoreyjm, Prince Albert, Canada 14/07/2019

We had a great stay! The continental breakfast was amazing. The staff was friendly and helpful. It was a great hotel for my family. I would highly recommend it to my family and friends! We were close to shopping centers and my kids loved the waterslide.

"Meh"

3
Jenniferdur, Winnipeg, Canada 13/07/2019

The lobby was nicely decorated. When I tried to check in there was an issue with my booking and the front desk staff was not helpful at all. She was very grumpy and just basically told me too bad. When we found out that the name was incorrect and figured out that I DID in fact have a reservation I was relieved. The toilet was broken when we got into our room and there was someone there quite quickly to fix it. The elevator tile was all broken and taped together with green tape. The breakfast was awesome. The pool was disappointing The hot tub was not a hot tub it was more of a lukewarm bath which is a cesspool of bacteria. They didnt seem to care or say when it would be repaired and through our 5 night stay it was still not working. There were never any towels in the pool area. The housekeeping staff was the nicest staff in the hotel. The room was always cleaned very nicely.

"Pros and cons"

4
marluk2014, Portland, Oregon 10/07/2019

This hotel has good potential, although some places were clean and bright others were not. I had a good experience with the front desk agent upon arrival. Small details could be worked on, but it is a moderately priced accommodation

"Could work on cleanliness"

3
User 02/07/2019

The front desk girl was great, the room.wasnt very clean. It has black spots all over the window(didn't look like mold just not.cleaned.well) and there was a random red ball under one bed, so clearly our room.wasnt.cleaned 100% as it should have been. My first job was in housekeeping so I get how busy these girls can get but really?

"Good, slacking in the details"

4
jamiemelnyk, Edmonton, Canada 01/07/2019

The room was nice, a bit small in the bathroom was laid out in a silly way… Nice but cheap doubt in little details such as a cloth shower curtain, no safe, missing things such as napkins in the rooms, no water bottles, no towels in the pool, they would run out of coffee in the lobby, not all the cable channels worked. Overall it was a nice place to stay in relatively good value for money.

"Coming home"

4
User 26/06/2019

Ice machine not working discount coupon not used. charged my credit card without removing discount. asked for discount on the room charges before tax this did not happen. After I explained this to the front deck clerk.

"WONDERFUL BED"

4
User 25/06/2019

Our king size bed was absolutely wonderful.. Room was clean and comfortable.Only problem was with the pull out bed for our son, but they are apparently in the process of replacing all the pull our beds. Staff was very friendly and helpful. Breakfast was wonderful, lots of variety, beautiful fruit. . Will definitely stay here again.

"It's ok"

4
User 20/06/2019

Hotel has friendly staff. Mostly clean except for shower curtain and stained carpet. Bed was comfy and clean which is most important. Not as nice as most of the best western franchise hotels. Lots of places to get food near by.

"Great place nice people. But you need to take cold showers"

3
User 20/06/2019

Great place. Quiet clean the people that work here are great. Sadly they are however forced to pretend the lack of hot water is a surprise. It's not. There was no hot water when I stayed months ago. It is still a problem. If you like hot showers probably not the place for you

"Wonderful experience in Edmonton"

5
User 08/06/2019

We had a corner room with windows on two sides -- nice and bright! The climate control worked perfectly, the room was spotless, the couch and easy chair made it seem like a two-room suite. The TV was large with many channels and an easy channel guide on channel 1. The free breakfast was delicious, including 3 types of eggs, sausage, oatmeal, 4 different cereals, and many different types of bread served in a large, clean, and cheery breakfast room. We definitely got a good deal. The hotel was within easy walking distance of a pizza restaurant, a Denny's, and a steakhouse, and a drug/convenience store was 2 blocks away, also an easy walk.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear paulsZ5616QQ, Thank you for your kind review! We truly appreciate your kind words about our property. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let everyone know that we made your stay worth the while. We hope to welcome you back to the hotel soon! Warm Regards!

"Shopping trip"

4
lady1106, Prince George, Canada 03/06/2019

We stayed this hotel for the first time as it is very close to many shopping areas. It is clean and the staff were friendly. We basically used the room for showers and sleep as we were out shopping most of the time.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear lady1106, Our locations is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in the heart of South Edmonton and a very strategic location that brings our guest just a few steps away from must-see attractions, modern-day conveniences and shopping centres! We look forward to your next stay with us and next shopping spree!

"Great Hotel !"

5
932diannef, Stonewall, Canada 01/06/2019

We have never stayed in a Best Western Plus before so was not sure what to expect. From the time we checked in to the time we checked out was a great experience. The staff at the front desk were friendly and knowledgeable, they printed out a map for us to get to our location in Edmonton. The rooms were spacious and clean. The beds were very comfortable. On our way out to supper staff asked us how the room was, did we need anything. The breakfast in the morning was awesome. There was a great selection of foods to choose from, the food was flavorful and hot. Check out was easy , we ended up staying at this hotel again as other plans did not work out and ended up staying at The Best Western Plus Red Deer on our way home. A definite must stay for travelers looking for a clean, staff friendly, great breakfast hotel.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear 932diannef Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Warm Regards!

"Great stay"

4
User 29/05/2019

The location and price of hotel is awesome. Lots of choice for full breakfast. Comfortable and clean room and lobby. Close to shopping and restaurants. Great pool area with hot tub and water slide. Will definitely stay again.

"Very nice Hotel"

5
Trail66972073947, Prince Albert, Canada 29/05/2019

From check in to check out, staff was very professional, room was great, and very clean.They even called the room, to make sure everything was good. Saw a young family in the elevator and the kids were super excited to head into the pool.

"Edge of City but not a bad thing"

5
C1Davo, Calgary, Canada 28/05/2019

I have stayed here a number of times. Usually only when I have business on the south fringe of Edmonton. Otherwise it is to far out to drive back and forth into the city. Clean rooms friendly staff. Surprisingly quiet considering the proximity to the highway. Not a lot of food options within walking distance, but there is pizza and Steak. Others a short drive. Breakfast was good. I have a co worker that complains about the quality of free breakfasts (not this one, just in general). Personally I don't know why because BW offers everything I would eat at home plus more. If you don't want the scrambled eggs and sausage there is always frozen fruit, yogurt, cold cereal, toast etc. I dare you to find something you wouldn't eat.

"Great family hotel"

5
Quest68413840457, Calgary, Canada 27/05/2019

We love staying here. The staff and amenities are always above standard. We love the pool and waterslide. With our young family it's the perfect size. Staff is always willing to help when towels are out or we need extra toiletries l.

"good value, nice hotel"

5
robnkim, Lethbridge, Canada 27/05/2019

probably one of the best value hotels we have stayed at in edmonton. the property is among the nicest, most clean, modern, and friendly, yet the price remains affordable. If this property is available whevenever we return to edmonton, it will be our default choice again. We found it to be a convenient location and a good experience. Happy to write a good review on it and to recommend it.

"update review"

3
User 23/05/2019

the hotel is starting to show its age, i have stayed there since it opened as the location is good, there are now 7 other hotels in the same area competing with the BW. The same with the fitness room Breakfast is ok but needs to step up with quality and selection. Shelby and the front desk are always polite and helpful

"Enjoyable stay"

5
User 23/05/2019

We stayed in a king suite and the room was very comfortable. We like having the sitting area. Breakfast was good, there is a nice selection of foods to choose from. We also used the hot tub which we found a little cool but enjoyable

"Great, great nephew first birthday celebration"

5
Carol B, Langdon, Canada 21/05/2019

We have no complaints. everyone was friendly. Motel was clean, breakfast had a good variety. The location was just minutes where our party was held. Close to a drug store and other stores if needed. Close to other restaurants if needed.

"Best Western - Edmonton Stay"

5
Sal C, Calgary 21/05/2019

Hotel was in a great location for us. Amenities very good. Staff very friendly and attentive. Room was very good, bed comfortable. We also enjoyed the use of your pool which was clean and plenty of towels. Complimentary breakfasts were very good as well. We especially liked they provided protein options (instead of just carbs as a continental breakfast provides).

"May 2019"

5
User 20/05/2019

Our stay was very comfortable. Breakfast was great, but as parents tend to ignore their children in the breakfast room, we would suggest utensils are out handle side up. We watched a few children grab and Handle them and put them back.

"Large group stay"

5
Culture05953112475, Moose Jaw, Canada 15/05/2019

Brought 90 students and adults to Edmonton for a trip. The hotel staff were friendly, organized and very prepared for the needs of our large group. Everything from check in to check out went very easily. Will definitely return the next time we are in Edmonton!

"Time for a Makeover"

3
Greg M, Calgary, Canada 13/05/2019

I have stayed at this hotel several times. The staff is incredible but its time for a complete makeover for the rooms. Everything in the rooms has that yellowish tinge that reveals its age and the furniture is defintiely showing wear. And the continuing problem of waiting 15 minutes to get hot water from the taps is still prevalent. The breakfast is in need of a makeover also as it hasn't changed in ages.

"room great, some amenities not working and we were not told ahead time"

4
peimike, Lake Country, Canada 10/05/2019

picked this hotel because of the pool, water slide and hot tub, hot tub not working, pool was very cold. room was great and well priced, but toilet plugged as soon as we went to use it. overall good value except for the amenities not working and we were not told

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear peimike, Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay. The pool and the hot tub are now in working condition. I know that the past weeks have been really disappointing. We have tried our best to rectify the situation but unfortunately we failed in doing so. Thank you for your patience and understanding and we hope that you can give us one more chance to give you the proper customer service you deserve. Have a great week ahead.

"Very poor customer service of the manager."

2
User 10/05/2019

The interiors of the room were very outdated especially the carpets. The shower curtain doesn't fit right on the lenght size of the tub. The flash on the toilet bowl is not working right! The Filipina lady in front of the reception was very rude! At first she was not even nice on the phone. I don't care if she's the manager she don't deserve to be in the position especially working in front. Please deal with her she has an attitude and needs more training for customer service! I bet she's new there co'z we've been there in the hotel many times you can checked it online...Very poor customer service! I just want to ask if checking in earlier really needs to pay $50? I barely hear that kind of policy.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear LightPacker650889, Thank you for taking the time to review your recent stay with us. I do apologize if you find the Front Desk staff rude. Of course, I will personally let her know of this issue. However, please know that we try our very best to accommodate early check-ins but they are not always guaranteed as everything depends on our occupancy and if I am not mistaken, you wanted to check-in at 10:30 in the morning. Our check-in time is at 4pm and check-out is at 12noon and yes, should you wish to check-in at 10:30am, an early check-in fee of 50.00 applies. If this was not implemented before and during your previous stays, thank you for letting me know, as this will be taken as a tool to make sure that all staff at the Front Desk are on the same page with regards to hotel policies and procedures. With regards to the other issues, were they reported at the Front Desk? The carpets in the rooms are due for updating and we are in the process of doing so. Should you wish to discuss this further, please do give me a call at the hotel. Thank you, Beth

"Great staff and facilities"

5
Michael T, Vegreville, Alberta, Canada 09/05/2019

I spent multiple occasions here and the staff accommodated my needs for a more quiet room and ensured I would get the same or similar room for my return visits coming up. The breakfast bar was tasty and fresh every day so far.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear Michael T, Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Warm regards and have a great day ahead.

"great value"

4
Snyders2016, Big River, Canada 02/05/2019

clean, water slide and pool clean and functional, best complementary breakfast of any hotels we have stayed, friendly staff, a little hard getting to it from highway but once we figured it out was OK. Could use more and better parking.Definatly be back when we come visit kids again

"Good Sleep"

4
GPaCalgary, Calgary 01/05/2019

This is a nice clean convenient and quiet spot to enjoy a good night's sleep. The breakfast is included and helps to make for an economical stay while in Edmonton on business. I found the staff here to be very friendly as well.

"Hotel getting run-down"

2
User 28/04/2019

The common areas were in good shape, but our room had a lot of wear and tear. Lampshades, walls had damage. Carpet and couches had holes in them and were at the end of their life. The hot tub wasn't working when we were there which was a disappointment, but it was out of their control. Just would have been great to know about as we would have changed hotels before going.

"Service was bad, but everything was good"

2
User 28/04/2019

Stayed there 3 night, on the last night there we got to our room and they had taken all our towels and not replaced them. Didnt empty our garbage or make the bed. Hot tub was broken and that was one of the reasons to book there. Argued with the front desk attendant about the lack of cleaning in our room and she didn't want to do anything for us. Her manager finally gave us a $15 gift certificate for our troubles. Our room was not clean. The neighborhood was convenient for what we needed. And the suite was roomy.

"Repeat customer. Will be back!"

5
Journey17656732159, Sherwood Park, Canada 27/04/2019

Rooms were large, clean and had everything we needed. Super comfortable beds. Kids loved the waterslides and the breakfast was great. Staff were very helpful. We've been here before and will be back again!

"Breakfast trumps/pool sucks "

3
aussienztraveler, Smithers, Canada 26/04/2019

Booked this hotel for waterslide use. We had such bad luck with waterslides closed on the way here at other places that we called ahead to be sure it was not broken. Unfortunately, the front desk said it would not open until 5pm due to renovations and the hot tub is closed 10-14 days. Too late to change our booking, so we chanced it. Waterslide is in poor condition, pool is quite small. Rooms were fine but they could only give out one key card as they “don't have enough”. I would say the best thing going for this hotel is its breakfast array. Lots of hot breakfast options, lots of optional toppings. I wouldn't stay here again for the pool options but would recommend to anyone looking for a great included breakfast.

"Usually a good place."

4
Kelly_Canada3, Saskatoon, Canada 25/04/2019

Hot Tub was under renovation and we were not made aware. The entire pool area was dusty from the workers cutting tiles. There were two tile repairs being done around the pool as well so they put a beach chair over top with plastic and green tape. It wasn't safe. Would've been nice to know ahead of time that the hot tub was closed and the pool was dusty and a little unsafe.

"Quiet, well kept and Great Value Best Western."

5
124dennisa, Edmonton 24/04/2019

My trips to Edmonton always include the Best Western South. Great location close to the major through fares, easy parking and restaurants and shopping are all within minutes - actually Royal Pizza and other full service restaurants are walk distance. Water slide, pool for the kids and anyone else and full breakfast served by a very gracious and cheery morning lady. Highly recommended for business, families or just a night in the big E.

"Basic hotel with good hot free breakfast and most of the comforts one needs."

3
TravellingFishPants, Saskatoon, Canada 24/04/2019

We booked this hotel from our plane with no idea what to expect. We arrived after 10:30 pm. No shuttle from airport, and in fact, no shuttle at all. There are places online that state that this property offers that as a complimentary service. I must admit, that is why we booked an (unknown to us) hotel. The cab ride was $40 to the hotel and was a 15 minute ride. There were much closer motel choices to be had as we noted from the ride there. But we were tired, so we just went with it. We ended up in a suite with disability access as it was the only king size bed left. The rooms carpet was worn and looked dirty, I imagine from wheel chair use over time, but everything else was fine. No phone books in suite guys? Really? Are we that cell phone tied? Front desk staff member was delightful. She was still on shift when we checked out for our early flight, and was still peppy and funny. The morning breakfast had a few hot items as well as the usual fruit, muffins, pastries, toast, waffles. cereal etc. Bacon eggs and sausage. Not bad at all for a free breakfast. We didn't have time to enjoy it, but we perused it, grabbed 4 perfect bananas and hit the road.

"Totally Satisfied"

5
Wander48332278179, Fort McMurray, Canada 22/04/2019

Our experience was very good to stay in Best Western,kids had lots of fun time in their slide swimming pool . Complimentary breakfasts awesome with lots of variety of food and great service. Rates were reasonable only issue with bed size they said it's queen bed but find beds were smaller than queen size.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear Wander48332278179, Thank you for your kind review! We truly appreciate your kind words about our property. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to stay up to our game so we can offer you the best of everything. We hope to welcome you back to the hotel soon! Warm Regards!

"great stay"

4
jonathan k, Red Deer, Canada 17/04/2019

We have been staying in BW properties for a while now and wondered why there was always the overpowering smell (in our opinion offensive stink) of cleaning supplies. This property proved that they are not required and this place was extremely clean and yet no offensive cleaning supply smells were present. Super HUGE KUDOS for so doing. The property looked great when we arrived and the lobby was bright and clean. A minor glitch when checking in was taken care of and we made our way to the style of room we had requested. It was a bit disappointing that the hot tub was again out of service so perhaps one day soon the people doing the repairs will figure out a way to keep it running for longer than a couple of months. The two queen bed room seemed longer and narrower than those we had been in previously but was quite adequate. As usual there was a fridge and a microwave in the room but we wondered why there was only two packages of coffee for the coffee maker when most places offered four. No big deal since additional packages were available at the front desk for the asking. We found the property to be very quiet especially since our room did not face the highway. We had been told that the BW Plus brand had restaurants attached however, this property does not. There are a couple of places to eat close by but if you want a special treat, drive across the street to Pampa restaurant for a real Brazilian BBQ experience. All in all this was our best stays in the last year of travelling. Thanks to Beth at the front desk for her cheerful attitude and helpfulness. They offer a free hot buffet breakfast which offers plenty of choices for those who partake in the SAD way of eating but not so much for those of us utilizing the Keto style of eating. I did eat a couple of the prefab cheese omelettes and a dab of their salsa along with one of their turkey sausages. One of the problems with buffet style eating is that one never knows who might have touched things prior to your arrival (or with what) or how long things have been sitting. Because neither the eggs nor the sausage were hot, I should have known better. The plastic lids should also have been a red flag however, I did not pay attention and a few hours later I was frantically seeking a facility. Oh well. Next time we will forgo the free breakfast and opt to pay for a Denny's meal instead.

"Clean and Friendly"

5
Annette g, Pickering, Canada 13/04/2019

Really nice hotel chain. I can trust that I'm getting a clean room with a very nice atmosphere through out. Great hospitality and super friendly who were always pleasant. Even the maids were smiling. I thought that was pretty cool.

"excellent all around"

5
jeffw2015, Fort Kent 10/04/2019

Clean room, up to date. Friendly staff. Breakfast buffet that came with it was impressive. Definitely don't need to go anywhere else. Easy to get to location. I would stay there before my text time going to the airport.

"Great service and amenities"

5
User 03/04/2019

This hotel is spotless and the staff are friendly and accomodating. The breakfast was amazing--a great varitey of cold and hot food. The pool and slide were fun for our kids. Unfortunately the hot tub was't working, but the hotel was working on having it repaired while we were there.

"Full value property"

5
R7549HYpeterm, Edmonton, Canada 03/04/2019

A well run Best Western family oriented or business trip property with friendly staff & great location for access to freeways/shopping & airport. Rates seem to keep competitive with & often more reasonable than other properties in the area.

"Book it!"

5
User 03/04/2019

My go to when I'm the area. Quick and friendly check in. Convenient check out and rooms are always clean and comfortable. Breakfast isn't legendary but certainly meets at least moderate standards. Affordable too. Definitely recommend!

"Nice Hotel "

4
MattSchewe, Edmonton, Canada 02/04/2019

Hotel is nice - we had a real nice room and it was clean. We went to the pool and the pools was fun - unfortunately the hot tub wasn't working. Close to lots of restaurants and of course there is always Skip the Dishes !! Really nice hotel and we will be back - nice staff !

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear MattSchewe, Thank you for your review. I am glad to hear that overall your experience was positive. I am very sorry about the hot tub issue, though. We are doing everything to get it working sooner rather than later. The hot tub is currently undergoing annual maintenance to serve our guests better. Thank you and look forward to seeing you soon. Warm regards!

"okay... dated and crowded"

3
User 01/04/2019

Definitely a step down from other BWP hotels have stayed in recently (Calgary Airport, Grande Prairie, High Level)... crowded, too hot, hotel seemed stretched. We stayed here for the watersllde (and rewards member) but wasn't worth the bother. In-room coffee was terrible, breakfast room coffee was even worse and overall the breakfast wasn't great. Lots of Edmonton Southside options and while the room itself was okay with decent size and pull out couch next time we'll probably be staying elsewhere

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear Trip44877837842, I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Front Office Supervisor can discuss your issues personally. Thank you.

"Nice hotel but.."

3
Mikey0713, Prince George, Canada 26/03/2019

We stayed here at this Best Western Hotel for two nights. We were given a hotel room that clearly was still under renovations, green tape on the walls, missing baseboards in bathroom, missing a fridge. we had to ask for a garbage can and coffee maker for our room as there was none in there. It had a connecting room and you could clearly hear conversations in the joining room. Not as private as we would have liked. Other that that it was a nice room. We stayed on a floor where a hockey team and many kids were also staying. These kids had basically taken over the floor as they had hockey nets setup in the hallway and around the elevators doors. My wife while holding our daughter got hit in the ass by a slap shot from one of these kids. I kind of thought it was humorous at the time but got to thinking I wouldn't have thought it was funny if my 1yr. old daughter had been hit in the face by one of these flying balls. These hockey kids were unsupervised, wild and very loud in the hallways. The hotel staff didn't seem to care that this was going on. The pool seemed to have some sort of soap scum floating on the surface so we decided not to venture in it. The hot breakfast made up for our stay and was very nice. Full hot breakfast w/Scrambled eggs, sausage, hash browns, waffles, fruit, cereal, yogurt, toast, juice, coffee, tea. It was in a nice large room with plenty of seating available. We're not sure if we'd stay here again as this wouldn't be our first and only choice available to us. Overall only 2.5 stars out of 5.

"Clean, great location"

5
Jet16990040072, Abbotsford, Canada 26/03/2019

We are very happy with this hotel. It has a great location to South Common shopping. Close to the airport. The hot tub was not working. That was disappointing Our room was not ready when we got there at check in. After a bit they did give us a different room

"Great atmosphere"

5
User 26/03/2019

A nice fresh hotel with great staff and ample amenities. Pool, water slide, hot tub, fitness room and free hot breakfast. BW also has a great reward system for frequent customers. I really enjoy the perks each reward level offers

"Clean & Great Breakfast"

4
C H, Saskatoon, Canada 25/03/2019

The amenities provided at the hotel were great and the staff friendly. The breakfast area was clean and with a good selection of hot and cold food items. The lady in charge was exceptional and very helpful. We took full advantage of the pool and fitness room. The room overall was clean but just an average room. The beds were comfy. I am extremely chemical sensitive and did pick up a scent in the room. This is our second stay at the hotel and I had the same issue which I have not experienced in other hotels. It is the bedding and towels which are perhaps not washed in the ‘industrial' type of detergent but some sort of new fresh scent detergent. Once this hits the hot dryer, the man-made chemical is embedded in the fabric. Thankfully, the windows were able to be opened to air the room day/night. With my scent issues, I am not sure if we will return. This is too bad as the hotel has good value for money spent.

"Great value for your money."

5
Companion04917162322, Bentley, Canada 25/03/2019

Enjoyed our stay. It was clean and all the staff were friendly and helpful. Convenient location for us as we don't like driving into the city. The pool was fun pool and the breakfast was hot and lots of variety.

"Great hotel with something for everyone"

5
jljr82, Medicine Hat, Canada 19/03/2019

Once again the hotel did not disappoint. From the clean interior and exterior of the building to the friendly staff at check in/out. The rooms were quiet and comfortable with our requests being met on the location and floor. The breakfast has a great selection of food to choose from with something that should meet almost everyone's needs. Our daughter loved the pool and water slide. Although sadly the hot tub seems to have been drained and refilled on the Friday of our stay so even on Saturday it was only luke warm, but not anything that took away from our stay.

"Dirty, Dated and Broken"

1
CandiceStauffer, Calgary Alberta Canada 18/03/2019

We stayed at this hotel for 2 nights. We were supposed to be there for 3 nights but we checked out early because we didn't want to be there anymore. This hotel seems very dated, although based on other reviews I don't believe it is all that old. Rooms were dirty. The carpet was filthy and there was a big wrinkle right through the middle of the room where the carpet was lifting. The duvet cover was stained. The water in the shower was either boiling hot or freezing cold. It was impossible to find the right temperature. There were not enough towels for 4 people. There were no easily accessible outlets to charge your phone. The pool seemed to be the cleanest hotel pool that I have seen in quite some time. Too bad they didn't put more effort into keeping the rooms as clean as the pool. The hot tub was broken and taped off and I suspect the line about, "it should be fixed tomorrow..." was a lie but i could be wrong. The breakfast was very unappetizing and the pancake machine was broken. The toast was fine and there was lots of seating. They were very accommodating with our desire to check out a day early. When I did go to check out, the woman at the front desk was on the phone with the hotel manager and refused to put her boss on hold. I had to wait an unreasonable amount of time for her to end her call. The woman seemed very overwhelmed by talking to her boss and dealing with a customer at the same time. This hotel is closely located to a lot of major roads and there are lots of dinning options nearby and other amenities. The pizza place in the parking lot was good but the service was slow.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear CandiceStauffer, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to all concerned departments. We do hope you give us another chance as we will definitely improve our services. Thank you once again for your patience and understanding. Warm regards!

"Pleasant Stay"

4
User 14/03/2019

Overall, I would recommend this hotel for the cleanliness, amenities, and hot breakfast. The only improvements required are faster check in and hot tub availability in the morning. Otherwise, I anticipate staying here again as I and my family had a fabulous time!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during check-in and the hot tub. We always make it a point to have 2 Front Desk Agents all the time unfortunately, during this period, we have new staffs that are under training, hence the traffic at the Front Desk. We will however, do the best to rectify the situation. Thank you once again for your patience and understanding. Warm regards!

"DOUBLE BILLING HASSLE"

3
Pesoman, Calgary 09/03/2019

The actual hotel stay was good, but when I returned home, I discovered that I had been charged twice on my credit card. Took three phone calls to the hotel and a complaint to BW to get the matter resolved. Hotel staff advised me twice that they would look into the double billing and get back to me, but I never heard back. BW Customer Service did get back to me after the extra charge had been reversed, but offered no explanation as to why it happened and seem to believe the hotel had contacted me (which they hadn't). I travel to Edmonton 4-5 times per year and have stayed at this hotel twice since December. Had the extra billing not occurred, I would have stayed here again, but the customer service I received left me disappointed, so I'm going to try other hotels in the area.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear Pesoman, Thank you for your review. I am glad to hear that your actual stay was good. I am disappointed to hear about the double charges didn't meet your expectations. This critical feedback will be used in training our staff. Thank you once again for your patience and understanding. Warm regards!

"Home away from home"

5
User 06/03/2019

After a long, cold winters day travelling it was wonderful to get into the warm, friendly comfort of home away from home. I sure didn't look like much when I arrived but I was welcomed with friendly smiles. Great people, great place.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Hello Sunshine13736561305, Thank you for making our hotel your second home when you're in Edmonton. Your continued patronage of our hotel is sincerely appreciated and we hope to be part of your future trips. We look forward to your next visit. Warm regards!

"Great place to stay"

5
kikHoy, Camrose, Canada 03/03/2019

We stayed here for one night to celebrate my son's birthday. The room was clean and well kept. We booked a business suite. The suite was very roomy. There was a fridge and a microwave. The pool is not that bad but a tad bit on the smaller side, there were about 15 teenagers using the pool and slides so we did not enjoy the pool which was unfortunate. Hot tub was okay.

"Convenient and very accomodating"

5
BonanzaV35B, Vernon, Canada 28/02/2019

We have been using this hotel for many years and have been fully satisfied with almost all aspects of the service provided. Rooms and all facilities are clean and generally maintained in good condition. The staff are friendly and helpful. Breakfast is adequate and there is a good selection of items.

"Great Hotel!"

5
Bit_Chick, Alberta, Canada 26/02/2019

We stayed here for a hockey tournament. The rooms were clean and up to date. The breakfast in the morning was hot with lots of options. Pool & waterslide were great, but got little hectic with 6 hockey teams staying at the hotel. Would definitely stay here again.

"Clean and excellent service"

4
User 25/02/2019

Our room was very clean and spacious, the breakfast was full of choices, and the service was friendly. The only thing that put a kink in our stay, was that the ice machine on our floor wasn't working. (Exceptionally good pillows for the price of the room, too!)

"Nice Hotel"

4
Edwin F, Calgary, Canada 25/02/2019

We stayed at the Best Western Plus South Edmonton Inn & Suites for one night. The room was clean and the bed (King) comfortable. The hotel has a hot tub and a pool with a water slide. The breakfast was very good with lots of choices. Easy access to and from the main highway. Great place to stay when visiting Edmonton.

"Nightmare"

2
User 16/02/2019

One of the two worst hotel experiences that I have ever had. Hotel had no hot water but I was not informed of this until check in after a 5 hr drive with 3 kids and my husband flying all day. They said one boiler was working so they sent me to my room and if the hot water wasn't working they told me to come back to the front desk to get another room. Sure enough after lugging my 2 month old in his car seat through the hotel with 2 other children by and some luggage by myself the water was Luke warm. Went back to the front desk to complain and get a new room. After complaining at the front desk that rooms should have been checked before being sent there and that I was tired from driving all day and dealing with three kids alone, an associate hauled out a list that indicated which rooms supposedly had hot water according to a contractor!! To my relief there was a room on the main floor just like the one I reserved available with hot water. The associate went to the room checked it out herself and confirmed it was true and helped me lift some of my stuff to the new room. After she left, I tried the water myself to make sure the water was working, sure enough no hot water!! Back to the front desk again!!! They offered to send us to thier sister hotel close by but we had booked this hotel room for thier water slide which the new hotel didn't have. And after this terrible service I wanted nothing to do with this hotel chain. I booked a new hotel room in a hotel with a water slide on the west end of the city in thier lobby while waiting for my boyfriend to show up after a long day of travel. Needless to say he was not happy with such service and arriving to a hotel to a tired family and frustrated girlfriend, tired himself from travelling all day. So much stress, physical labour carrying luggage and dealing the three children by myself all day caused me to have a meltdown! We finally arrived at our new hotel about 5 pm after more driving with rush hour traffic. I am now inquiring about them possibly sending my sons mittens back to me since they were left somewhere there due to all the mass confusion and switching rooms etc in that hotel. The only reason why I gave this hotel a second star is because thier rooms look very nice.

"No hot water"

1
User 11/02/2019

Stayed 2 night and no hot water either morning. Line up at front desk was so long it was impossible to deal with them unless you wanted to spend 2 hours waiting in line but we had to get to the events we were there for. Some of our group did get to the front desk to complain but little was offered. BW will be on the bottom of my return list.

"My Stays at Best Western Plus South Edmonton Inn & Suites"

5
K.c. K, Calgary, Alberta 07/02/2019

Great Hotel whose staff would treat you like royalty to ensure you have the best possible stay with no problems.I travel on Business, so the Hotel's WiFi is very important to myself, in which I have had no problems.The Morning breakfast is one of the best I have ever had, great selection and layout.Overall, 5 start rating.

"Excellent value for money"

5
Maureen P, Vancouver, Canada 31/01/2019

This property was excellent. Good location (accessible to the main thoroughfares), breakfast was included, the pool area was great for kids and the rooms are well appointed and very comfortable (with mini-fridges and microwaves in each suite). Would definitely recommend this to other Edmonton travelers.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear Maureen P, Thank you for taking the time to review your recent stay with us and we are very happy to know that you will be recommending us to other travelers. We appreciate this so much. One of the highlights in every guest stay is our pool and water slide which is immensely enjoyed by kids and adults alike. Once again, thank you for your kind words and we look forward to your next visit.

"Good Hotel"

4
ALTA04, Grimshaw, Canada 28/01/2019

The Room was clean and quiet. Fourth Floor. Complimentary breakfast had a good assortment of meat, cereal, pancakes, fruit and beverages. There is a Royal Pizza across the street which is walking distance for lunch or supper. Close to Southgate and South Edmonton common

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Hello ALTA04, Thank you for taking the time to review your recent stay with us. We appreciate the nice comments and positve feedback. We look forward to your next visit. Have a nice day!

"The hotel is run down, with lack of repairs"

2
User 27/01/2019

For being a newer hotel, seems like no one fixes broken items at this place. From the dirty hot tub, to the ripped shower curtain. Finishing off with the worn out bed. Sad, will not be returning to this place

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear Trek42941320884, Thank you for taking the time to review your recent stay at our property. On behalf of the entire team, I would like to apologize for not exceeding your expectations. Our property is almost 10 years old and it is indeed time for some refurbishments which will happen within this year. The management team has set this in motion. We're also sad to see you go but in case you decide to come see us again when the renovations are done, our front doors will be widely open for you. Thank you once again.

"Our favourite place to stay In Edmonton"

5
shylau, Saskatoon, Canada 25/01/2019

Not our first time and won't be our last time staying here! Clean hotel, comfy beds, friendly staff, fun pool and yummy breakfast. Very affordable-lots of bang for your buck! Short distance from south common shops. Sign up for a free best western account and earn points for free stuff and free stays! Order in from Jacks pizza cafe... delivery to your room, yummy and affordable pizza & appies! Great family destination. Thanks again Best western!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear shylau, Thank you for taking the time to review your recent stay with us. We are so glad to know that we are your favorite place to stay. We appreciate all the kind words for us and we look forward to your next visit. Warm Regards!

"Great sleep!"

5
User 21/01/2019

As we are BW reward members, our room was upgraded to a King suite which was a nice surprise. Everything from the checkin, the room, the bed, the breakfast and checkout was great. BW is always good for price, cleanliness and comfort.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating. We are glad to know that you liked the upgrade. We make it a point that if there is any availability, we upgrade our Elite Members to the next best available room. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

"Great loacation in south Edmonton"

4
Jo M, Calgary, Canada 21/01/2019

Hotel was very clean and well maintained, with great service from all staff. It is in a great location on the south side of the city right off Highway 2, withing walking distance to several restaurants.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Hello Jo M, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Warm regards!

"Review is a pain"

4
Navigate16165042934, Edmonton, Canada 21/01/2019

I go to submit the review with fove stars. But it won't let me submit unless I write a review… Which is a pain. So I would give five stars, but for the fact that I have to write the review. That needs to be changed because it says 200 character minimum? How silly is that!? I will not be filling in any more reviews anytime soon.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear Navigate16165042934, We appreciate you taking the time to provide us with a feedback of your stay. I am very sorry to hear that you find writing the review a pain. TripAdvisor is the go to of every traveler to assess or decide where their future stay will be By writing a review, you will be able to help other travelers like yourself. Also, by letting us know what you liked or disliked during your stay, this will help us improve so we can make each guest visit a more memorable one in the future. Thank you once again and look forward to your next visit.

"South Common comfort"

4
GympieKaren, Gympie Region, Australia 20/01/2019

Good value in South Common. There are quite a few accommodation options in this area of Edmonton but we found the Best Western very clean with good facilities. The beds were amazingly comfortable. Staff were friendly and helpful. The breakfast was one of the better hotel breakfasts we had on our trip. Our main concern was the amount of waste. Paper cups wrapped in plastic, plastic items wrapped in plastic, all the cutlery is plastic or disposable. Really unnecessary environmentally damaging.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear GympieKaren, Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area. I share your sentiments with regards to the plastic that is being used in the breakfast area and the Management Team is looking into ways to lessen the waste and not affect the flow of breakfast at all. Thank you once again and we look forward to your next visit.

"Great spot to enjoy a quiet stay"

5
124dennisa, Edmonton 17/01/2019

Convenient location, easy parking, breakfast was great, pool and fitness are clean and enjoyable, rooms comfortable and great access to food, freeways and shopping. Close to airport and just off the main highway connectors - #2 and henday freeway. Will have this hotel on my "always stay list" for ever.

"Family getaway"

3
Relax08367936404, Edmonton, Canada 16/01/2019

Room was decent for the price . Best part of the hotel was the waterside and complimentary breakfast. Girls at front desk were pretty helpful as well.Beds were comfortable but bathroom had hair in the tub which wasnt from us which was gross and shower curtain way too short for tub and water got everywhere

"Great Place to Stay!"

4
User 14/01/2019

My boyfriend and I stay here every time we travel to Edmonton. The rooms are always clean and comfortable! The staff are extremely accommodating and friendly! There is a bit of an annoyance with kids running up and down the halls at night, but it wasn't too noisy. We understand it's a family friendly hotel and this is something that would occur with sports teams or families staying in the same place as us. The breakfast is okay, nothing spectacular. The room was a bit small to accommodate all the guests coming and going, and we ended up taking our breakfast up to our room instead. Overall, it is always a pleasure to stay here and we will continue to stay here when we come to Edmonton.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear 950kassys, Thank you for taking the time to review your recent stay with us. We appreciate all the nice comments and positive feedback. We look forward to your next visit. Warm regards!

"Not Happy at All!"

1
User 12/01/2019

I stayed at this hotel because of business and I happen to be a loyalty member.I had to call the front desk twice in regards to extremely loud kids running up and down hallways till 11:30 at night, banging doors etc.My complaints didnt seem to make any difference, and felt like they didn't care.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear Michelle, Thank you for taking the time to review your recent stay with us. On behalf of the entire team, I would like to apologize for not exceeding your expectations. At Best Western, we strive hard to make all our guest stay as comfortable as possible. Unfortunately, this was not met during your stay. We have noise policies in place at the hotel and was not handled well at that time. By letting us know what happened, we will use this as a tool to further train our staff on how to handle noise complaints in the future. Thank you once again for your review and we appreciate your patience and understanding on this matter.

"An Okay Stay"

3
PsychRN12, Calgary, Canada 12/01/2019

I stayed here while attending a meeting in Edmonton. I used my air miles to pay for the room so I can't comment on the price. I ended up checking in early as my meeting ended quickly. At other hotels such as Delta this was never an issue if the room was available and I was never charged extra. However, here they charged $15 to check-in early despite the fact it was mid-week and the hotel looked quite empty. Then they needed to "check with the supervisor if I could go to my room." I would have just left and checked in later but it was around noon and I had work to complete. The room was comfortable and the wireless internet was free and had good strength and speed. The pool and hot tub were great to relax in. Breakfast was average but free. And to end it all off there was only decafe coffee in the room. Overall it was an okay stay and probably a good option for families.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Hello PsychRN12, Thank you for taking the time to review your recent stay with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our check-in time is at 4pm and if a guest wishes to check-in earlier, an early check-in fee applies. However, this fee is waived for our Elite Members. Non-members can request for it in advance, that way, our housekeepers can prioritize a room for their stay. Any guests that wishes to check-in before 4pm, the Front Desk needs to verify/inform with the housekeeping supervisor to make sure that it has been checked and ready for check-in. We appreciate your understanding on this. Warm regards!

"Impressed!"

5
Lee U, Edmonton, Canada 10/01/2019

Excellent accomodations at a reasonable price. We were only in our room for about 15 minutes when the phone rang. It was the desk checking to make sure every thing was satisfactory. That is a first for me. Thank you.

"Good stay"

5
P6494XJjeffs, St. Paul, Canada 10/01/2019

Convient. Friendly staff. Free breakfast that is adequate. Great rooms, comfortable beds and very nice decor. Parking is a little tight. The kids love the pool with the slide. The hot tub was down the whole stay so we did not get to use it this time.

"BWP South Edmonton"

5
Victor F, Regina, Canada 10/01/2019

Excellent hotel. Excellent services, professional employees. Excellent location. Comfortable bed/room. Warm welcome. Will come back again for holiday and relaxation Complimentary breakfast was greatThanks

"Rooms for family at Christmas"

5
Wander01074925722, Edmonton, Canada 09/01/2019

My wife and I decided to obtain some hotel rooms to accommodate our out of town family at Christmas . We have booked rooms at this hotel a number of times in recent years . We called the hotel directly and have always found the service to be very professional and courteous . The pool , rooms , and breakfasts are all excellent . We will use this hotel again

"Close to great shopping"

5
pattyd308, Medicine Hat, Alberta 06/01/2019

This hotel is in a ideal location really close to great shopping. The hotel it's self is very clean well kept rooms and the staff are fantastic. They serve a hot breakfast in the morning and they also have a wonderful pool with a water slide that kids just love. We stay at this hotel every time we come to Edmonton. As I said before it has great shopping and restaurants near by.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear pattyd308, Thank you taking the time to review your recent stay with us. Your wonderful review and nice comments are truly appreciated. It is positive reviews lie this keeps our staff motivated to continuously deliver the best customer service experience to each and every guest. Thank you once again and we look forward to your next visit.

"Very nice staff, but not the best overall experience"

3
User 01/01/2019

Leaking ceiling in bathroom for 3 days, no (adequate) fix. No new room, no discount. No pool towels for 4 days straight (had to keep asking at front desk). Hottub out of order/not working properly 3 out of 4 days

"Family get away"

5
Randy B, Blackfalds, Canada 31/12/2018

Hotel was clean and staff were very friendly. Pool and waterslide were very much enjoyed by the kids. Staff were eager and willing to help at all times. Continental breakfast in the morning was very good and selection was very kid friendly.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
I am glad to hear that you and so many guests think highly of my staff. We are constantly training and improving and learning from each other while ensuring that we are following our Best Western standards. Thank you once again and we look forward to your next visit.

"Terrible front desk service"

2
Cruiser44295301567, Red Deer, Canada 30/12/2018

If you can avoid dealing with the particularly rude front desk lady, by all means, do it. Save yourself the hassel, and stay at the Sandman in the same parking lot. I do not enjoy leaving negative reviews, but our trip was soured because of the poor cutomer service.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear Cruiser44295301567, Thank you for taking the time to review your recent stay in our property. I am very sorry for the bad experience you encountered with a particular employee. Please be reassured that my Front Office Supervisor has already spoken with the concerned and appropriate actions have been taken. Should you wish to discuss this further, please get ahold of Beth, Front Office Supervisor. Thank you.

"Overall Great Hotel"

5
Friesen05, Drayton Valley, Canada 26/12/2018

The room was great for our family. Clean and the beds comfortable. The pool is perfect for families and especially the kids. The staff were very good to us and very friendly. We would definitely come back again as it is a good price.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Hi Friesen05, Thank you for your recent review on Tripadvisor! We thank you for your feedback and We are very happy that you enjoyed your stay with us. Pool/waterslide and customer service is that it makes it top selection for guest travelling to our city. We look forward to your next visit to Edmonton and hope you enjoy your stay as much the next time as you did this time. Thank you

"Very nice stay"

5
User 25/12/2018

The staff of the Best Western Plus in South Edmonton were very pleasant and with the upgrade for the room was great as well. The whole experience was very nice and accommodating. I would recommend this motel to anyone travelling in to Edmonton.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you Trail00358348791 for your recent posting on 'Trip Advisor'. We appreciate all guest feed back and am pleased that you had a very nice stay with us here at Best Western Plus. We like to think that we are able to accommodate all types of guests, whether you are a family down for the weekend to enjoy our pool and waterslide, a long term guest; with whom we see and get to know day to day, or a one night 'guy' who is simply here for a bed and breakfast. Our rooms and our service make sure that we are here for you regardless of who you are and the reasons you stay. I am glad that you enjoyed your sleep and that the room was spacious enough. We look forward to your next visit with our property.

"Reliable and Clean"

4
JayS876, Edmonton, Canada 25/12/2018

Decent rates, reliable and consistent quality of property and rooms always clean. Beds are comfortable, plenty of parking and located close to lots of restaurants, shopping and entertainment venues. Breakfast usually very busy.

"Helpful"

5
User 20/12/2018

Central booking and the hotel staff directly made our stay easy and comfortable. Our proximity to the hospital made it simple to spend time with our son during his stay. Thank you to best western for being so accommodating.

"Family Gathering"

3
User 17/12/2018

It was mostly good but the rug in our room looked quite dirty and the bedding on the sofa bed was not very nice. Old and worn looking. Lack of towels- l I know it was a busy weekend for the hotel but there should have been a better effort in ensuring there were towels for the swim area.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Hello Odyssey19893938308, Thank you for taking the time to review your recent stay with us and I deeply apologize that we have not exceeded your expectations. Our rooms will be undergoing full renovations/refurbishments this coming year and I hope that you will once again come for a visit to experience the difference. As with regards to the towels in the pool, we now keep them at the Front Desk so we can better monitor the usage, that way we can alert the Laundry department on the situation. Unfortunately, one of the dryers broke down on the weekend and the Laundry attendant had some difficulty getting caught up. But everything is up and running now. I thank you for your patience and understanding. Warm regards!

"Exceeds expectations"

5
Vacation21949129201, Calgary, Canada 13/12/2018

Everything was great. Spacious room, comfortable bed, clean and quiet. Courteous and friendly staff. Nice breakfast and convenient location. All for very reasonable rate. I will be back next time travelling to Edmonton. Only complaint was freezing rain but pretty hard to do anything about that! LOL

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear Vacation21949129201, Thank you for taking the time to provide us with feedback regarding your stay with us, we really appreciate it. We are glad that you have had a pleasant experience with us and we will be sure to pass these kind words to our staff. We hope that you have a fantastic day and see you again soon!

"Very good"

5
gloriaj522, Calgary 12/12/2018

Guest services people were friendly, room was clean and larger than most hotel rooms.Breakfast adequate. The location close to shopping and restaurants and easy access on and off QE2 Highway. Overall a very good experience.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Hello gloriaj522, Thank you for taking the time to provide us with feedback regarding your stay with us, we really appreciate it. We are glad that you have had a pleasant experience with us and we will be sure to pass these kind words to our staff. We hope that you have a fantastic day and see you again soon!

"Clean comfortable and friendly as usual"

5
668rogerd, Winnipeg, Canada 11/12/2018

Right from check in I was impressed with the friendliness of the staff at this property. Room was very comfortable. Will stay here again!!!! Breakfast, while extremely busy, was very good hot and fresh.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear 668rogerd, I would like to take this opportunity to thank you for your kind remarks! We try our best to ensure that when our guests visit, it is like a home away from home and I am happy to hear we hit the mark with you. I look forward to seeing you again!

"Amazing service and very clean hotel."

5
Departure14638675815, Fort McMurray, Canada 11/12/2018

Had the best stay I have ever had in a hotel! Beds were very comfy and the room was clean and modern. Staff were friendly and efficient. Will be staying at this hotel again, one of my new fav hotels in Edmonton!!!

"Terrible organisation at this location"

1
Sightsee17510629586, Red Deer, Canada 11/12/2018

We stay at BW very often, this was the worst so far. Saturday night, super busy, the front desk agent is alone and there is a 6 people line up to check in. She refuses to upgrade us although we are diamond select, says it's full so I have to argue with her to get it. And I do because shocker, it was not full. Asked for a playpen for my infant (on the reservation). I was told sure, will send housekeeping. Well 3 hours later, we find out they are out of playpens and now we have to change rooms because we need a second bed. At 8 pm I had to pack up a kid and an infant and change rooms. Worst service so far, unfair for the desk agent.

"Good value "

5
pkst2016, Humboldt, Canada 07/12/2018

Decent hotel - rates are the most attractive feature. Have stayed here a few times over the years, located close to a few restaurants that you can walk to. Have to walk through the lobby to get to pool. This time had to get the towels from front desk - not sure what that was all about. Rooms were large. High humidity- windows were foggy and was a little musty. All in all it was a good place. Breakfast was decent.

"Will definitely be back!!"

5
normstacey, Edmonton, Canada 03/12/2018

This was our first visit to this hotel and it was perfect!! We paid $112 (tax included) and had a king size bed, sofa, and two chairs. There was a desk and chair, coffee maker, microwave and fridge. The bathroom was really nice. The room was very clean and modern. and wifi was easy to access and fast to use. Breakfast was delightful; there were so many "extras": Special coffees, fresh yogurt, beautiful berry fruit salad with peaches (not the run of the mill fruit salad). There were excellent hot choices as well as the usual things expected at breakfast. The pool/slide/hot tub were clean and quiet while we visited. It was no problem to have a late check-out at 1pm. We were very pleased with our experience and will be back when we need to stay again on Edmonton's South side. :)

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear normstacey, Thank you for your wonderful review of our property. This was shared to all our staffs and they were thrilled about it. Comments like this definitely makes our day and motivates us to strive harder so we can always be the best. We are so glad that our hard work paid off. We thank you once again and we look forward to your next visit. Warm regards!

"Great Stay!"

5
User 03/12/2018

Booked this room for a get together with my high school friends and they loved it! Breakfast had lots to choose from and staff were awesome and very helpful. Loved it.....Plan to stay here again soon.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Hello BethD1326, Thank you for taking the time to review your recent stay with us. Your comments and positive feedback of our property is very much appreciated. We look forward to your next visit. Warm regards!

"Great hotel, good location"

4
court_39, Camrose, Alberta 01/12/2018

If you are looking for just a regular hotel room that is clean with excellent friendly staff this is the place to stay. We had a king room with sofa bed and pleasantly surprised with the size of the room. The shower curtain could be a bit longer as water does get all over the floor. And you have to stop at the front desktop get towels for the pool but those are only minor issues.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear court_39, Thank you for taking the time to review your recent stay with us. We are happy to know that you find our property a great hotel that has good location and I agree with you as there are many establishments that are 5-10 mins drive or even walking distance. I do apologize for the short shower curtain though. We are currently in the process of changing them to longer ones and is just waiting for delivery. Thank you and warm regards!

"Not enough bedding"

2
User 27/11/2018

Not enough bedding at the hotel. The room did not have a blanket for the pullout and when we went tI the front desk they said they did not have any left and gave us mattress pads... incredibly disappointing

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Hello Excursion37890073271, Thank you for taking the time to review your recent stay with us. On behalf of the entire team, I would like to apologize for not exceeding your expectations. We did have a linen shortage the past few weeks and our delivery was delayed. We are doing our best to rectify this as soon as possible. I do understand your disappointment and I will not make any excuses for this shortcoming. All I can ask for is for your patience and understanding. Please get in touch with me at 780-8013580 so I can assist you further. Thank you once again.

"EVERYTHING AVERAGE"

4
StEpHuLAr21, Ottawa, Canada 27/11/2018

This hotel does everything well. Rooms a good enough, clean enough, comfortable enough. Service is good. Breakfast is decent. There's nothing here that makes anything stand out from other hotels. No above and beyond service or fixtures. Just all OK. Can hear people walking above your room or in the hallways... a bit noisy at times. Housekeeping could be more attentive, but rooms are clean.

"Excellent"

5
Voyager51588146863, St. John's, Canada 27/11/2018

It's a very clean hotel with excellent staff there to help u with anything u need, they have excellent hospitality to their guests. They will go above and beyond for there guests to keep coming back to there hotel.

"Quick and easy check in"

5
Shelly R, Prince Albert 22/11/2018

Easy check-in and the hotel has great amenities. Good selection at the hot buffet style breakfast that is included with the stay. Did not use the pool but it looks like the slide is a hit with the kids.Easy access to shopping and main arteries. Good pizza place next door, haven't tried the steak house that is also close by, maybe next time.

"A SOLID 5 STAR"

5
Wayne W, Calgary, Canada 21/11/2018

We stayed there a week ago after checking out many hotels. It was the best hotel I have found in the Ecmonton area. Room was very quiet, spacious, great sleeping, helpful staff, good breakfast and excellent location. The ring road around the city is less than 5 minutes away...a major plus. I will not waste time looking for anywhere else.

"Perfect Atmosphere but rude manager"

1
Dorothycatlover, Yellowknife, Canada 18/11/2018

The hotel has a very nice atmosphere and is perfectly situated in Edmonton. We would have come back here if it wasn't because of the airconditioning. That made so much noise that it kept us awake the entire time. All in all very nice except for the Manager, Beth. We asked her not to raise her voice as it was being rude to guest. She came back at us with even louder voice defending her actions but not even apologising. Her rude behavior was inexcusable and she should have been embarrassed to treat customers like that .

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear Global20898602681, Thank you for taking the time to review your recent stay with us and I apologize for not exceeding your expectations. Please get a hold of me at 780-8013580 if you wish to discuss this further. I will have Beth present as well so we can get to the bottom of this complaint. Thank you!

"Edmonton Trip"

5
Merrina M, Dawson Creek 17/11/2018

Our trip was very good, the drive up from Calgary was nice. The weather was great. Our stay at BW was very nice, the staff were very helpful and friendly. The young lady at the front desk when we checked in was very helpful and friendly. The room very clean and spacious. Will be staying again when in Edmonton

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear Merrina M, Thank you for taking the time to review your recent stay with us. We are glad to know that you had a very nice stay and find our staff helpful and friendly. We try our best to make each and every guest feel welcome and treat them like family members. We look forward to your next visit.

"Disappointing from start to finish"

2
User 15/11/2018

As a platinum member, supposed to get an upgrade, was told I did yet it wasn't. Got given a different type of room. No towels in room, no extra blanket, no towels in pool area. I heard the most "I'm sorry sir" ever.Positive side, it was quiet despite being quite full.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear Trek24125884625, Thank you for taking the time to review your recent stay. I apologize for the inconvenience you experienced during your stay. We did encounter a towel and linen shortage during your stay and as a Best Western Plus, this is not an excuse. Sometimes, things don't work out the way we always want them too and all we can do is apologize. Towels and linens have been ordered and will hope to be here sooner rather than later. We hope that you consider staying with us again so we can make up for our shortcomings. Thank you!

"A Great Place to Stay"

4
GPaCalgary, Calgary 15/11/2018

Two of us were in Edmonton on business for two nights. We elected to stay at this hotel because of its pricing. We were pleasantly surprised upon check-in to receive room upgrades. The staff here are very friendly. The rooms are clean and modern and roomy. The included breakfast was quite varied and had something for everyone. We were very pleased with our selection.

"Perfect"

5
User 15/11/2018

Wonderful stay for our family with 3 girls. Pool was not too busy even with full hotel. Breakfast was the regular full slate with lots to choose from and fruit was fresh. All staff welcoming and helpful

"Best Western reward members if you want a great stay here it is!"

5
User 14/11/2018

The hotel is beautiful, if you are a Rewards member they follow all of the incentives and options for a member. The rooms are updated and modern, and the breakfast's are nice and comfortable. Didn't try the pool or hot tub but everything else was perfect.

"Exceptional service and accommodation"

5
User 12/11/2018

After spending 10 hours driving to maintain or rental property in Edmonton; with my 10 month old, 7 and 9 year old girls. I had accidentally booked the wrong weekend at this hotel; that I booked as a treat for my older daughters helping me clean. They had looked forward to a waterslide but all the hotels were completely booked. The front desk staff went above and beyond. Helping me to find a room at the TownPlace hotel for Nov 10-11 and even offered to let my girls use the waterslide during our short stay. I am very grateful for the outstanding service provided to me and my family; And look forward to my next trip to Edmonton with my girls. Thank you for all your help and your exceptional service.

"I really like this place."

5
Jeff B, Winnipeg, Canada 09/11/2018

I travel to Edmonton regularly. I now stay here regularly. I bit out of the way, but worth it. Bed is one of the best in any place I've stayed. I get upgraded due to loyalty program, so the room had a jacuzzi style tub, which I actually used. Wow, was great. Room is clean. Small gripe about road noise, perhaps staying on the "other side" is a way to go.

"Great hotel"

5
Travel31284184024, Saskatoon, Canada 06/11/2018

We were very impressed with this hotel it's very nice and welcoming when you walk in the front stuff was friendly, the beds were very confortable, breakfast selection was great. Great value for price that we paid. We will be back.

"Awesome stay"

4
Adventure25808499972, Lloydminster, Canada 02/11/2018

Our stay was very nice. We booked by phone and spent the night out. There was no problem checking in at a late time and were given a late checkout without hesitation or extra charge. The rooms were very clean and the breakfast was awesome!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Hello Adventure25808499972, Thank you for taking the time to review your recent stay with us and for saying that it was awesome. We appreciate all the nice comments and positive feedback. We look forward to your next visit. Warm regards!

"Excellent service"

5
boluo193, Calgary, Canada 31/10/2018

The atmosphere is great and the services are professionally executed. The staff are courteous and friendly. The facilities are suitable for its category. The interior and exterior environments are clean.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear boluo193, Thank you for taking the time to review your recent stay with us. We appreciate the perfect rating as well. It is reviews like this that inspire us to do more and serve each guest with the BW experience that they truly deserve. We look forward to your next visit. Warm regards!

"Lack of communication!!"

2
User 30/10/2018

Booked 2 rooms, either adjoining or next to each other and I requested a crib/playpen for a newborn. Didn't get anything I asked for even though I was told it was not a problem. Not happy!!!! The rooms ended up at apposite ends of the 3rd floor and I had to make a bed for the baby in the stroller!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear Venture55033068601, Thank you for taking the time to review your recent stay with us. I apologize for all the inconvenience you encountered. I feel your frustration especially if you know that you have properly called the hotel in advance to request this. If there is anything I can do to make up for this, please do nor hesitate to call me directly at 780-8013580. Thank you, Beth

"regular visitor"

5
551waynem, Fort McMurray, Alberta 24/10/2018

Stay at this hotel on a regular basis. Front desk is always helpful & friendly, rooms clean and beds set up for a good night's sleep. Handy to everything on the south side like South Edmonton Common and airport. For Pasta lovers, Royal Pizza is in corner of parking lot, A White Spot restaurant is across the street

"Convenient"

5
240gordy57, Rocky Mountain House, Canada 24/10/2018

Beautiful room with super soft face cloths. Great breakfast and a very kind breakfast host. Food selection was perfect. Front desk staff were very pleasant as well. Comfortable bed and room. Enjoyed it!

"Great location"

4
B5918WAandrea, Québec, Canada 14/10/2018

I discovered this location during my last business trip in Edmonton.The area is well located in md way between the airport and down town Edmonton.It is also close to a vast choice of restaurants and shopping centers.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear B5918WAandrea, Thank you for taking the time to review your recent stay with us. We are very grateful that you have discovered us and that we left a very positive impression. We hope that we will be your hotel of choice from now on. There is so much more to be discovered in our hotel and we hope that we will be always part of your business trips. Thank you once again and we look forward to your next stay.

"Never disappointed"

5
sbirani8687, Calgary, Canada 11/10/2018

My family and I love staying at the best western plus south Edmonton. The kids have so much fun in the pool and going down the slide. We love waking up to the continental breakfast and of course we love the king size bed the only downfall would be their pillows they were not comfortable and I woke up with neck and shoulder pain, but other then that the staff are so friendly and helpful and we never want to leave from there. Thanks best western for always putting a smile on our faces.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Hello sbirani8687, Thank you for taking the time to review your recent stay with us. We are so glad to hear that you love staying at our property. Our pool and water slide is truly one of our attractions especially for kids and as we are the only hotel in the south with it, we get very busy. Most of our guests feel the same way and considers our hotel their home away from home. Thank you once again and we look forward to your next visit.

"Soccer team approved!"

5
Coach_Cassandra, Red Deer, Canada 11/10/2018

Quick one night stay for a large group of 10/11 yr old soccer players. Very accommodating, friendly and helpful! They asked our boys how the games went, gave us a complimentary board room to have a team dinner after the day, and the breakfast was awesome! Lots of choices for even the pickiest eaters.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear Coach_Cassandra, Thank you for taking the time to review your recent stay with us. We are very honored that we get the thumbs-up from your team. We try our very best to give excellent customer service regardless of who we come in contact with. Our entire team would like to thank you for choosing our property for your team needs. Good luck to your future games and we look forward to your next visit.

"Excellent Service"

5
Megan N, Calgary, Canada 11/10/2018

I chose this hotel for a yearly team sports trip and am always impressed with the friendly and accommodating service. The breakfast choices also keep improving year over year without the cost increasing, Great Job Best Western!

"Great value"

5
sarah r, fort smith ,nt 09/10/2018

Clean room, great pool with water slide/hot tub, very good breakfast included. Fast and friendly check-in, good location close to South Common. Great choice if you are looking for something in the south end.

"disappoint"

2
User 09/10/2018

Usually my stay is really nice here and - I stay her for work, but I am going again next week and now staying at their competitor behind them at the sandman because of the last stay last week October 2018. I stayed there the first night - tub shower wasn't clean had long black hair all over the walls of the shower and around the soap dish, I have blond hair. I mentioned it in the morning just asked them to make sure it is cleaned as I am working a long day in Edmonton. I worked and finally got back after 10:30 pm - long working day. When back in the room had to go to the bathroom. And as I was in there i noticed all the same black hair exactly where I told them it was around the soap dish in the shower. then to top it off the toilet wouldn't even work- no water at all. I then mentioned to the front desk, they were able to switch me to a new room. This is now at almost 11:30 pm, I am backing up all my stuff to switch rooms after an 18 hour shift of work. Then unpacked in new room. In the morning I mentioned, it was a bit of a gong show. They stated that the room must have been some of the toilets they were fixing sorry you were placed in it yesterday. I mentioned it was working as I checked 2 days ago and was fine. They were polite and apologized. I thought they might credit something - but no. After the inconvenience I am booking somewhere else just 10$ more a night to not have the massive inconvenience again.

"Relaxing visit"

5
janetteg595, Dallas, Texas 04/10/2018

A very enjoyable stay as usual with BW+ . As usual everything went smoothly from the first appearance outside to the pleasant surroundings inside. This motel is typical of the chains quality. Wouldn't hesitate to return and stay again.

"Nice stay"

1
moelhoffj1, Sylvan Lake, Canada 04/10/2018

Friendly staff, that was very helpful and let us check-in early. The room was clean and quiet and served our purpose. The breakfast was very good and the dining room was extremely clean. I will stay again one day.

"Would definitely recommend staying here."

5
amydubruleo2, McLennan, Canada 03/10/2018

The staff was very accommodating and friendly. The kids had a blast in the pool. We were very happy that the meeting room was available to be used for a common area for family to gather during this difficult time. Hotel was clean and welcoming. Business center was very useful, clean and available at all hours. We will stay here again and recommend this hotel.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear amydubruleo2, Thank you for taking the time to review your recent stay with us. We are so glad to have been of service to you and your entire family. Despite what you have gone through the past days, we are grateful that you would recommend and stay with us again. I hope that we have made your stay as comfortable as possible. Thank you once again and we look forward to your next visit.

"Great place to stay"

5
jenniferlefe, Mayerthorpe, Canada 02/10/2018

Great for families! Our kids had an absolute blast at the pool and waterslide. The pool is nice and warm and the hot tub was also great!! Breakfast was also top notch (three types of eggs, two types of sausage, bagels, pancakes, toast, baked goods, juices, coffee, hot chocolate, fruit and yogurt, and the list goes on).

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear jenniferlefe, Thank you for taking the time to review your recent stay with us. I am very glad that you got to enjoy the pool. Most of our guests especially the kids have fun in it. As we are the only hotel in the South side that has a water slide, it is indeed a main feature for us. The weekends get very busy with families, both the young ones and young at hearts, enjoying the pool. Thank you once again and we look forward to your next visit.

"In Hot Water"

4
Greg M, Calgary, Canada 01/10/2018

I stay at this hotel on a regular basis. It is a nice, clean, quiet hotel with immediate accessibility to South Common area of Edmonton. On my previous stay there I had complained about the size and quality of their tv's. The next time I stayed there I was pleasantly surprised to see big, new television sets. Their breakfasts are quite good however they could learn a little from their sister hotel in Stony Plain. The only complaint I would have about the hotel is the amount of time it takes to get hot water out of the tap. Turn it on, go for dinner and by the time you get back you might have hot water. If they are on a water conservatory program it is all lost on the amount of water wasted to get hot.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear Greg M, Thank you for taking the time to review your recent stay with us. I do apologize for the hot water issue. Our Maintenance Team is currently looking into this problem and we will fix it as soon as possible. I am glad that you liked the new TV sets. We have also upgraded the cable to better channels and have switched to a new internet provider the last 2 weeks. With regards to the breakfast, we continuously strive harder to improve our menu as per BW standards and we will take your suggestions into consideration. Thank you once again and we look forward to your next visit.

"Frustrated"

3
Chel1013, Alberta, Canada 28/09/2018

This was the second time I've stayed here. Both times have been frustrating with inconveniences that just shouldn't happen. We checked into the room on a quiet Monday night. The wall mounted vac was blowing air. Despite making adjustments we could not get it to turn off. Repeatedly I tried to call the front desk for assistance but it was obvious I was being ignored. There were even calls where the phone was answered and immediately disconnected. Because it was late we gave up, had a disruptive sleep and won't be back

"Best Western South Side Inn & Suites"

5
dcdecraene, Winnipeg, Canada 27/09/2018

Excellent Hotel - very clean , very quiet. Good variety of hot breakfast items with a large breakfast seating area. Excellent value & I would certainly stay again. Thanks for making my stay pleasant...

"Working away from home for a week."

2
User 26/09/2018

Work trip. It was the quietest hotel I can remember in recent years. Busy breakfast lounge with fresh fruit, yogurt, cereal, pancakes, sausage, juices. it's just off the highway when you come in to the city from the south. Lots of big box stores and outlet stores. I thought it was a very good value for the money. They also have a alter slide and hot tub area.

"Great except for breakfast"

4
Deanne M, Camrose, Canada 22/09/2018

The room was lovely, well-decorated, and very clean. The service was excellent. My tub stop didn't work properly and they had it fixed in minutes. The staff could not have been more welcoming when I arrived. I noticed that the fitness room looked well-appointed and the pool very inviting, and plan to use both of those on my next visit. My only complaint was breakfast: I was surprised and delighted to see they offered fresh fruit, but it had been marinated in seven-up or some other sort of pop, I assume, and didn't taste much like fruit. Also, instead of fresh coffee, they have an automated coffee machine of the kind that always makes me feel like I just got a mouth full of chemicals. Mind you, they had a fresh coffee dispenser in the lobby so one could take a real coffee into breakfast.. Or, come to think of it, I could bring a fresh coffee down from my room.Other than those breakfast items, I consider it a very good place to stay.

"Wonderful stay but...."

4
mbjewel, Calgary, Canada 21/09/2018

The front desk staff was very cheerful and friendly. Everything was wonderful. Comfy beds, quiet hotel! We had two adjoined rooms. I was in the King room with friends in the 2Q room. I slipped out for breakfast and came back around 9:30 to find my room open and the maid in cleaning the room. The doors between rooms were slightly ajar and my friends were still sleeping. We were checking out that morning but check-out was not until noon. She asked me if I wanted her to stop cleaning and I said of course, we aren't checking out yet. I called the front desk and they apologized but in my many years of travelling, I have never had anyone come in to clean my room on my check-out day before I left. It was at a time like this that I realize how a room can be not cleaned properly.

"Amazing hotel "

5
martharobertson, Killinchy, Northern Ireland, United Kingdom 18/09/2018

We stopped here for just one night on our way down to Calgary - we would have loved to stay longer! Our suite was fabulous and incredible value for money. The complimentary breakfast buffet was a fabulous touch with a great selection. We found the staff (particularly front of house) to be very attentive, friendly and welcoming. Parking was convenient and so handy to the airport. Hotel is very modern and very clean in a great location!

"Professional and Clean"

5
danielpastars, Calgary, Canada 17/09/2018

From the professional check in process to the clean and quiet rooms to the friendly breakfast room lady, I've become a regular guest here. Usually business,'it's a very clean and modern property. I'd recommend this location to any type of traveler looking for execellent value for their travel dollar!

"Another great visit"

5
Stephen S, Smoky Lake 16/09/2018

This is a wonderful hotel. We use this hotel often when flying in and out of Edmonton and also for a getaway location. We find it very clean and the staff friendly and accomodating. That's all I have to say about that !

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear Stephen S, Thank you for taking the time to review your recent stay with us. We appreciate your loyalty to our brand and we look forward to your next visit. Warn regards!

"Hotel needs a better Management."

1
francinegirard36, London, Canada 15/09/2018

Hot Water Sept.15 -NONE even after running 4-5 minutes. DID NOT SHOWER. Do you realize you can save a lot of money by putting in circulating system. NO WAKE CALL for 5AM. The room charge was to be delivered by 4AM, did not happen!! We were to be provided a breakfast TO GO!! Again no follow through. YOUR MANAGEMENT and verifications systems need to be audited. I will Not Stay at this property again.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Hello francinegirard36, Thank you for taking the time to review your recent stay with us. I do apologize for all the inconvenience you experienced during your stay. I have asked my Maintenance Team to take a look at the hot water problem in the room you occupied and it is a bit odd that he found nothing. It may have been just too slow to heat up at that particular morning as there were no other complaints received from other guests. I would like to assume that if it was our boiler that had a problem, the entire hotel would not be having hot water during that day. Nevertheless, thank you for bringing this to my attention so my Maintenance Team can take a further look and monitor the situation. With regards to the other issues, I have spoken to my Night Auditor and she deeply apologize for this mistake. However, the breakfast to go bags were prepared for you but you opted not to take it. Please let me know if I can be of further assistance. Thank you.

"According to expectations"

5
Doffie1974, Strasbourg, France 14/09/2018

Use to Best Western. It met my expectations. Desk staff was friendly and did their best to help: I had reserved two nights, seperatly. They corrected everything and gave us a room earlier than what is ruled. That was really appreciated. Lended us a broom for the snow, didn't have one.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear Doffie1974, Big thanks for taking the time to review your recent stay with us. I'm very glad to know that your stay was according to your expectations. We try our very best to go above and beyond the call of duty to make sure that each of our guests get the best service. We thank you once again and look forward to your next visit. Warm regards!

"awesome hotel"

5
Lee-Ann H, Victoria, British Columbia 13/09/2018

We stayed here for 3 nights. Room was cleaned every day, putting in an extra touch for my daughters stuffies. The breakfast was normal best western breakfast. The pool had to much chemicals but they were trying to fix that. The staff was knowledgeable and helpful.

"Talk about fighting flies all night"

1
ndhlovumercy, Calgary, Canada 12/09/2018

Bad experience, Bedding and pillows had hair and sheets didn't look too clean. Took pictures and showed it to front desk. Lady was pleasant apologized gave me another pillow case and asked if i wanted to move but was too tired. Went back to room only to.find 2 flies waiting for me. Was too tired to move or go back to front desk as a result was up till late fighting flies. Could wait to get out of there. Front desk lady in the morning wasn't so helpful. Overall not a pleasant experience.Not booking there again. SORRY!!!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear ndhlovumercy, Thank you for taking the time to review your recent stay with us. We appreciate your comments and complaints. We have lowered your rates for the inconvenience caused because of the sheets. However, when you checked out that morning, you were also asking for a further discount for the flies that kept you up all night. We did offer to move you rooms but you declined. We do our very best to satisfy all our guests and more often than not, we go above and beyond to make each stay a pleasurable one. I am sorry that you choose not to stay with us anymore but if you decide to in the future, know that a room will be waiting for you. Should you wish to discuss this, please feel free to call me at 780-8013580. Thank you, Beth

"Very Nice place to stay"

5
User 04/09/2018

It was very Clean, Very Nice place to stay! It was very affordable & the staff was great. We would stay there again for sure! Close to everywhere we needed to go. It was perfect for us. And the breakfast had a ton of options to choose from, one of the reasons we always choose Best Western!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Hello bbajraktarevic, Thank you for taking the time to review your recent stay with us. We appreciate all the nice comments and look forward to your next visit. Warm Regards!

"Very Clean and Quiet"

5
Q700YHpierrel, Canmore, Canada 03/09/2018

Very clean and comfortable. Great breakfast and very helpful and pleasant staff. A Restaurant that was close by had good food and good craft beer . The pool and waterside would be much appreciated by families. Good desk to work for business people.

"Great stay"

5
mree48, Saskatchewan, Canada 03/09/2018

Recently spent a weeknight here as a stopover before flying out. Front desk was excellent. Rooms were clean and spacious. We could hear some outside and hallway noise but it wasn't a big deal for us as it was minimal and intermittent. The kiddos had fun in the pool, though they said the water was cold...it didn't stop them from going in, however. Good selection of hot and cold foods at breakfast. Location was great..amenities nearby and an easy 15 minutes to the airport. Would defintely stay here again.

"Requires Attention - Think twice before coming here."

2
User 03/09/2018

I would ask questions before booking a room here, or see if the Sandman (next door) or Hamptons (across the street) have vacancy. Rm 209 (King suite with jetted tub) had holes in the curtain, the shower curtain was not on properly, and when we used the Jets in the tub weird black pieces came out of the Jets.

"Quick Stay"

5
jsiembida80, Fort McMurray, Canada 02/09/2018

My stay was quick but excellent. The service at the front counter when I arrived was friendly and I received a call once in my room to check everything was in order. The room was in good clean condition and check was quick.

"Hotel"

4
billd142, Toronto, Canada 31/08/2018

This Hotel is in close proximity to the Edmonton International Airport. Room was clean, bed was comfortable, nice and quiet. Breakfast was good with a good selection. Check in and check out was fast and easy.

"Comfortable Hotel"

5
travel2419, Dawson Creek, Canada 30/08/2018

Highly recommend this hotel. It is new and very well kept. Rooms are very clean and there is an added bonus of breakfast in the morning. Great for shopping in the South end of Edmonton or catching a plane.

"Best Option Edmonton South"

5
F7751HCashleyb, Calgary, Canada 30/08/2018

I was attending a training seminar in South Edmonton. A search of hotels in the immediate area provided many options but the Best Western had the best price and value for the dollar. I have minimal expectations but found that this hotel is the right balance of quite and convenient for the business traveller and fun for families traveling.

"As expected"

4
dunc7906, Kitchener 29/08/2018

We have stayed at the hotel previously - and the hotel was as expected and provided services as expected - however, had a little problem on check-in as the front desk staff were not able arrange billing - although the next night at another Best Western were with no problem.

"Most comfortable hitel"

5
User 29/08/2018

This hotel never disappoints. Always clean and comfortable, staff friendly. Always affordable with a good breakfast. Our family always stay here while in Edmonton. My children enjoy the pool and water slide. My husband enjoy the hot tub.

"Great Hotel, Great Staff"

5
Dauphindave, Dauphin, Canada 24/08/2018

We recently spent several days at this hotel. We were looking for a place with included breakfast and water slides for our grandchildren. Best Western met our needs perfectly. The staff were friendly and helpful. Room was clean and well appointed. We enjoyed the included breakfast. Lots of choice and very well stocked. We will be back!

"Best Western Edmonton South"

5
kristylhirondelle, Bonnyville, Canada 24/08/2018

The location and condition of this hotel was amazing, but the front desk service was terrible at check in. We waited for 20 mins for someone to show up and then another 10 mins in line. Never has it ever taken 30 mins to check in to a room

"Bad bad rooms"

1
User 22/08/2018

Yes,Room 311 first entry to the room it had a BAD smell ,and very stuffy.The AC was not that good either ,to hot or to cold and the window had no mesh guard so you could not open the windows,if you did you would let the mosquitos in,we told them about it ,but all they said was okay and it end Wright there .The beds where also absolutely terrible in that room is two queen beds ,but both of them very bad .The front of house people where awesome when we booked in ,and they took my money for the room then everything changed ,they started becoming rude and defensive trying to make it look like we a the problem and there is nothing wrong with our stay at their hotel,When we left my wife told them how bad the room was (311) and the woman in front was very rude .I am a best western member and IWill never returning to this hotel again or any of them .

"Friendly and very clean!"

5
User 20/08/2018

We have stayed at this Best Western numerous times. The reason why you might asked, the staff is very welcoming, friendly and very polite staff. The hotel is well maintained and very clean. I would definitely recommend my friends and family to stay here.

"Average Stay"

3
cassidyc00k, Regina, Canada 20/08/2018

The hotel was okay, the parking was adequate, location easy enough to find, the front desk staff was pleasant. We only had one towel in our bathroom, so we did have to go back to the front desk to ask for more towels (for a two day stay). The room was good enough, clean and comfortable but starting to look worn and dated. We had the air conditioning unit set at 65 degrees (it was warm and smoky in the area so the air circulation was necessary) and after a few hours it would kick out and reset itself to 85. So every time we left the hotel to go somewhere, we would come back to a hot room. It would also do it overnight so you would wake up hot and uncomfortable.

"Great family stay"

5
carlaorosz, Saskatchewan, Canada 15/08/2018

Clean, quiet and perfect for a family. Loved the fridge and microwave access. Shower was a little pitiful but aren't all hotels. Great breakfast served every morning. Pool was small when it got busy but still lots of fun. Water slide was too scary for toddler as it is all covered in so very dark. We will be staying here again

"Excellent value for the money and service"

5
sylviaa2017, Fort Macmurray 15/08/2018

this is my favourite hotel to stay when I'm in Edmonton. The hotel is clean, close to great shopping and fantastic restaurants, as well as to Cineplex. The rooms are clean and well equip. The staff is always very welcoming. I highly recommend this hotel.

"Satisfied."

4
knekrep, Calgary, Canada 14/08/2018

Clean and comfortable rooms and surroundings. Friendly courteous staff. Great breakfast selections. Only concern - $15 early check in charge. Doesn't make sense for an hour and a half. Will stay there again.

"Very nice Hotel with great staff"

5
CalgaryOilguy, Calgary 09/08/2018

My wife and I stayed at this Best Western for two nights while visiting family in Edmonton. When we checked in the people at the front were very helpful, The Room they gave us was right beside the Elevator and ice machine. I went back down to the desk and asked for a room farther from the elevator. They changed the room no problem. The King bed was very comfortable and the pillows were nice and soft overall a very comfortable room it even had a fireplace and jetted bath tub. They room we had was very clean and rather large. I thought that maybe with the room facing the parking lot and highway it would be noisy. It was nice and very quiet. We had an issue with the bathroom and when I brought it up with Lana the GM they dealt with it ASAP. When i spoke with Ahila at the front desk she personally came to the room to she what was wrong and no notify the right people so we could get the issue dealt with. As I have said in other reviews its not the problem that concerns me but how the hotel deals with it. Lana and her team were great! The Breakfast was really good. Lots of options for eggs, sausage, french toast etc. They changed it up daily so it was always different. Lots of parking and easy to get to right of Highway 2 north. I would definitely stay at this Best Western again.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for this wonderful review, Mr. Annuik! We are truly grateful that despite the issues you encountered, you still had a great experience with us. My staff do the best they can to provide our guests with exceptional service as called by the Best Western standards. It is when I share with them reviews like this that make all their efforts worthwhile. Had you not brought the issue with the bathroom to my attention immediately, it would have gotten worst. As soon as you left, my Maintenance Team headed to that room to fix it and they got it back to working order ASAP and we have you to thank for that. Please do let me know when you come visit us again so I can personally assist you with your reservations. Thank you once again and we look forward to more stays at our property.

"Almost everything was great"

5
banddsherst, Lloydminster, Canada 08/08/2018

Room was clean and quiet. Bed was comfortable, breakfast was good. The only thing that bothered me was the vending machines (not operated by Best Western) were broken. Staff said they had been trying to get the vendor to fix them and had been waiting on it for a while. There were 3 broken machines when i searched for a working one. I suggest Best Western simply replace the vendor with a reputable one.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear banddsherst, Thank you for taking the time to review your recent stay with us. I apologize for the vending machines that were empty during your stay. Coca Cola has been notified and they will come fix the issues the soonest possible time. We appreciate your comments and suggestions and thank you for giving us a perfect rating despite the minor inconveniences. Thank you and we look forward to your next visit.

"Amazing Staff"

5
User 07/08/2018

I had an amazing stay at this hotel. The rooms are clean and well kept. Staff were friendly and accommodating. I was so impressed with one front desk staff....I had a horrible migraine and needed advil. The vending machine was out and I was talking to my self out loud saying "oh no, they are out of Advil" she heard me and said "hold on, I have some in my purse". Saved me the time of going out to a store also. I have never had such a great experience. Thank you Allison for you kindness. I will definitely be staying here again.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking the time to review your recent stay with us. We strive hard to go the extra mile for each of our guests and I'm very glad that you appreciate what Allison did for you. She sure will be happy knowing that she made you feel better in her own little way. Thank you once again and we look forward to your next visit.

"Poor room cleaning service"

2
cescalante2018, Saskatoon, Canada 07/08/2018

Room was not cleaned, reported to front desk, but no action was taken, even though I was told they will send someone to clean the room. It was already 5:00 pm with my kids tired after a long day, an no cleaning service was provided. It appears priority is given to rooms required for check in than current guests. Really disappointing.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Hello cescalante2018 Thank you for taking the time to review your recent stay with us. I apologize for the lack of cleaning service during your stay. That time, we did have a shortage of housekeeping staff and we were running a bit behind so you are right that rooms for guests who are due to arrive were prioritized that day. However, this is not an excuse. Cleanliness is very important to us and as your concern was not properly handled, the attention of the housekeeping supervisor has been called so this will not happen again. Thank you for bringing this to our attention and we hope you consider staying with us once again.

"Weekend trip"

4
cblhodge, Saskatoon, Canada 06/08/2018

Yje only thing about the hotel i did not like was having to wait atvthe front desk for pool towels. They also do not follow their own rule of adults only at 9 pm. I guess they expect the guests to yell at each other.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear cblhodge, Thank you for taking the time to review your recent stay with us. I do apologize for the inconvenience of having to take the pool towels from the Front Desk. We are currently having a pool towel shortage and until our shipment comes, we need to make sure that all guests will be given one if they need it. Also, this way, we can get them immediately to the laundry and get it ready for the next guests. Our pool hours are from 6am to 10pm and a quiet time from 9:30pm to 10:30pm. Kids are still allowed until 10pm but the water slide is turned off at 9:30pm. Thank you!

"One Night Stay before Flying out of Edmonton"

4
520meg, Ottawa, Canada 02/08/2018

We were looking for hotel near, but not at, the airport, and this hotel fit the bill. Lots of restaurants in the vicinity for dinner, comfortable room, and good breakfast before 15-20 minute trip to airport.

"Truck Broken into at Hotel"

1
tifanieb, Fort McMurray 31/07/2018

We spent one night at the hotel and had our truck broken into in the parking lot. We spoke to two other customers who had the same thing happen. When asked for video footage at the front desk, we were told none was available and to file a complaint online with the police. When I asked a hotel worker if this thing happened often she said yes. We will not be staying in this area again.

"Best Western Plus South, Edmonton"

5
brendamichele, Edmonton, Canada 30/07/2018

What a great experience. Staff were awesome 5/5. Breakfast good 4.5/5 Extended our checkout, because they closed the pool for cleaning for 2 hours 5/5 Room rating for comfortability 5/5. Cleanliness 4/5.

"Great value and location"

4
sherrilmartindrives, Winnipeg, Canada 30/07/2018

Room and value were excellent. Location was perfect. Lots of restaurants around. Did have some trouble with wifi the first night but it did improve. Free breakfast was good. Staff was very friendly and accommodating

"Beware no children in pool for last hour"

2
401inge, Edmonton, Canada 29/07/2018

I was very unaware and disappointed that I couldn't take my well behaved 11 year old into the pool for the last hour of the evening. The info at the front desk says 9:30-10:30 is quiet hour, but not “no children allowed”. I assumed maybe the water slides would shut down at worst or just make sure there was no screaming or yelling (which my daughter doesn't do anyways). It made for a very disappointing evening as when visiting the city we often don't get in until late.

"In town with the Grandkids"

5
Doug S, Red Deer, Alberta 26/07/2018

My wife and I were in town to take in a couple attractions that our young grandkids would enjoy and rather than travel home in between, we decided to stay in Edmonton for the night. We chose this hotel for it looked pretty new on the outside and was relatively easy to get to. Lots of amenities at location and easy access to QE2 north or southbound. We took in the continental breakfast and were happy with the choice. Lots of good things and staff was very friendly. Rate for the night was right in the ballpark with what we expected. I'd stay there again!

"Front desk saved our stay"

3
User 25/07/2018

The room wasn't cleaned when we arrived, the beds weren't made, the tub wasn't cleaned and there were several dirty/empty cups and waterbottles throughout the room. Unfortunately, since the hotel was almost at full capacity we had her choice to have our king suite cleaned while we waited or move to a room with 2 queens. Luckily our boys used the waterslide while we waited from 7:30-8pm to have our room cleaned since our only choice was to have our king suite cleaned or move to one with 2 queens. Honestly, is the front desk girls weren't as amazing as they were, we would have just got a refund and went somewhere else. They even brought us a goody bag and profusely apologized for the error. Thank you to those 2 girls that worked Tuesday (July 24th) for making a bad experience into a greater one with your work ethic and customer service skills.

"Edmonton trip"

4
A7898IVrichardc, Grande Prairie, Canada 24/07/2018

We had to go to Edmonton to take our son to the airport for a morning flight. We came down the night before and stayed at the Best Western South. We have stayed there many times before and even though it is getting older, it is always clean, the staff is pleasant and professional.

"Nice Hotel"

4
canichol, Cold Lake, Canada 24/07/2018

We enjoyed our stay at the best western in south Edmonton. The kids loved the pool and water slide, the rooms were spacious with comfortable beds and the breakfast was quite good. I recommend staying at this hotel especially if you have kids!

"Family Vacation"

5
pvsoiles18, Port Coquitlam, Canada 24/07/2018

The staff and accommodations were great !!! The rooms were not lacking in anything and were very clean and tidy. The morning breakfast had a great selection. And the hotel was very local to highways, restaurants and shops

"service could have been better."

3
121Tarans, Lloydminster, Canada 19/07/2018

I stayed here as part of a training program for my work. I was put at the very end as far from the elevator as possible. I called immediately asking to be changed rooms. They were sold out so they couldn't do anything which is understandable. They said they could look into it tomorrow. I said I'm gone all day and they told me to ask again when I got back. So I did and I spoke to a supervisor named Beth. She said I'd have to wait for the next morning and get up earlier to move my stuff or have the housekeepers move it. I said I'm not getting up earlier than I have to and I didn't want anyone touching my stuff. She said they couldn't accommodate anything else since they had noone to clean the room and it wouldn't be sellable. I was not happy. If I was the supervisor I would clean the room myself if it helped a guess with their request. I guess going above and beyond isn't their thing. Also..not a fan of having to walk past front desk and the main doors to get to the pool. Not the smartest layout. The one consolation is the bed is comfy. Also..not a lot of food options within walking distance. Most things are in south common or ellerslie crossing. But you have to cross a major highway to get there. Otherwise your spending big money at CHOP with alright food or whitespot which is an average restaurant across the street. Oh and there is a Denny's..

"Comfy & Cozy"

5
User 19/07/2018

It was the first time I have stayed here. The room was clean and the bed and pillows were very comfy. You can't beat the price. Will being staying there again. Breakfast had a great selection. I was very impressed.

"Good location"

4
User 17/07/2018

We were pleased with our stay. The room was clean and comfortable and there were lots of choices with the breakfast offered. The location was convenient for us and overall we were happy to have stayed at this hotel.

"Excellence"

1
User 17/07/2018

Helpful and friendly staff, comfortable beds , great continental breakfast & quick and easy checkout. Very clean . Well lite parking lot.. Swimming pool. In room coffee maker. Laundry facilities available.

"Very Clean And Friendly"

5
Rob M, Medicine Hat 16/07/2018

Stayed here with my family during visit to Edmonton. The swimming pool and slide is always a hit with the kids and the staff are super friendly! When we come back to Edmonton, we will be staying here again

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Hello Shannon L.! Thank you for your review! We are constantly getting positive feedback about our friendly staffs and our pool and water slide. It pleases me that you too, are one of the many satisfied people that have visited our property. Our staff here truly appreciate your comments about the service received, as we do try to make all our visitors feel as accommodated as we possibly can. We appreciate and look forward to your return.

"Not very clean"

1
stevenweishi, Vancouver, Canada 12/07/2018

Bed linen is filthy, the sheet has quite a few yellow stains on it, and some hair was found on the sheet. the towels are old, not very impressed. Because this was an one night stay and I arrived hotel quite late, I did not ask front desk to switch rooms. I will try to avoid this hotel next time.

"Rather unfortunate experience"

1
User 10/07/2018

My family and I had a very regrettable experience dealing both the front desk staff and manager at this hotel. This is not indicative of the Best western chain of hotels, just this location. As a result we ended up not staying at this hotel due to their staff providing us misleading and inaccurate information based on room rates and availability. Front desk staff lacked genuine compassion given our circumstances and were unable to provide any additional information after we cancelled our reservation. If you wish to avoid stress, hassle, anxiety and a rather condescending tone of a manager, please avoid this hotel.

"Concerned"

3
dnmsaskatoon, Saskatoon, Canada 09/07/2018

The pool and hot tub were under maintenance again, which seems to be every month when I go to Edmonton for work. The soap dish in my bathroom fell off the wall and broke my toe. When looking at the installation closely it appears there were many layers of silicone and that this was not the firs time it had fallen but proper fixing of it is not occurring. A porcelain soap dish falling on a baby toe is a very painful experience.

"Where to stay in Edmonton Alberta"

5
User 08/07/2018

Best Western Plus Edmonton South is a fantastic motel. Great indoor pool with water slide, fitness center, breakfast, and great location. Maid service was great. Check in was efficient. It is a four star motel that should be rated a five star.

"Excellent Friendly Hotel"

5
C4248JZjeffreym, Calgary, Canada 06/07/2018

I travel for business and the Best Western Plus South Edmonton is always clean and the staff are very friendly. The location has great access and lots of parking. The breakfast has good variety and is well stocked and tidy.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Hello C4248JZjeffreym I am so happy that you find our hotel excellent. We are always working hard to ensure our guests enjoy their stay and our staff love to hear it when they do. I will pass along all the great things you had to say and we will continue to provide the quality service and product that you enjoyed this time and every time in the future. Thank you for taking the time to do this review!

"Met all our needs"

5
User 27/06/2018

The rooms are large and the beds are the best ever. Great staff. Location is handy for travelling anywhere in Edmonton easily and great shopping is just a 2 minute drive away. An improvement would be to have waffles instead of those tiny dry pancakes for breakfast. Love the choices of coffees. We have stayed here a couple of times before and it's always been a great experience. Clean, quiet, private, and convenience in one package.

"Hotel"

5
User 27/06/2018

It was a good hotel to stay, next to Chop steakhouse. The hotel was very clean, good breakfast. Towels were of good quality not hard like other hotels. Good overall. Front desk staff was very cooperative.

"Great Location"

4
User 27/06/2018

Friendly and accommodating service, easy access, comfortable and clean rooms, fantastic hot breakfast. Parking is somewhat tight depending on the day. Check in and Check out were quick and effortless.

"Clean, modern, refreshing!"

5
User 25/06/2018

A very nice clean and modern hotel. Priced reasonably and very helpful staff. We had a car issue and the staff helped us book a second night and arranged a late checkout! They were very helpful give our situation!

"Perfect and Central"

5
jamescX2103SX, Coquitlam, Canada 22/06/2018

Close to airport, downtown and everything you need. Great staff and all the amenities. Wouldnt stay anywhere else when in Edmonton. Great for both business and families. With gym, pool and slides. Something for everyone.

"My first choice in the Edmonton area no matter what's on my agenda"

5
lesh900, Fort McMurray, Alberta 20/06/2018

Always a pleasure to stay at the Best Western Edmonton south. The staff are friendly and everyone is there they help you. The friendly hellos go along way when you're away from home. Please don't stop doing what you do and that is, make people feel at home.

"postponed flight"

3
whitecourt50, Whitecourt, Canada 19/06/2018

our flight was delayed for 2 days and we given these rooms, rooms were good,, beds were soooo very comfortable,, restaurant down stairs was nice but a little pricey.... I would recommend to anyone .. the pool was a little small as well as the hot tub , but not crowded... staff very pleasant as well.

"Good hotel"

4
User 18/06/2018

The bed was very comfortable, check in was easy, staff was friendly. The breakfast was one small detractor. The first morning everything was good, except they had served still frozen fruit. Everything else was good

"Sons soccer tourney"

5
Tony M, Calgary, Canada 17/06/2018

Great breakfast and coffee included with the room, my son 12 year old son and his soccer team loved the pool and water slide, Staff were very accommodating , good location as well with close by restaurants

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Hello Tony M, Thank you for taking the time to review your recent stay with us. Thank you for saying that breakfast is great and yes it is complimentary to our guests. It is a hot buffet breakfast with over 23 choices. Also, our pool and water slide is one factor why we are famous with family and groups booking for the weekends. We look forward to your next visit.

"Good place good price"

5
JamieRigler, Grande Prairie, Canada 13/06/2018

Great value for price, friendly helpful staff. The front desk lady when checking in was very kind and knowledgeable. She was proactive in letting me know of bonus dollars and signed me up. Great job Maureen! Breakfast was a good variety.

"Ikea Trip!"

5
Sherry3946, Saskatoon, Canada 13/06/2018

Conveniently located to the outlet malls, tons of restaurants and the Ikea! Nice hotel, great waterslide, perfect hot tub, but pool was very cold. Also had a decent complimentary hot and cold breakfast.

"Nice Hotel but Terrible Check in"

2
User 12/06/2018

It took a very long time to get our keys as the two people we came across just didn't seem to know what they were doing. Rooms are nice as was the breakfast. Just be prepared for it to take 15 min to get your keys.

"a slight problem"

4
Tim M, Fort McMurray, Canada 11/06/2018

Over all the stay was good like the 20+ others. this is the first time I have had a concern. I left the hotel and was only on the road 30 min when I realised I left a bag with purchases from the night before in the room. Called the hotel they said the would send someone to check and call me back. I called them after awhile they told me the housekeeping supervisor went up and found the empty bag? I will be more careful from now on.

"quick stay for one night"

4
wbarnes2018, Westerose, Canada 10/06/2018

front staff were friendly, breakfast was excellent, location was easy to find and close to main access points for traveling. Seems a little dated in spots but over all would go back again. We did not use the pool facility but looked ok.

"I highly recommend this hotel for travellers with big family"

5
User 06/06/2018

This is a must stay for people travelling with a big family It has the entertainment you need for children that want to play The swimming pool is great it's a walk away to get pizza or breakfast whereas royal pizza is just next door and denny's Is in the hotel next to it. I am looking forward to my next stay at this hotel that's for sure . You have to stay in there one of there family suites at least once.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Hello Mrbuffalo, Thank you for taking the time to review your recent stay with us. I am very happy to know that you had a great time while staying. We are the only hotel in the South with a waterslide and it is the main attraction of our hotel. Thank you for also saying that you will stay with us again. We look forward to it.

"Soccer tournament hotel"

5
shawnsohal, Calgary, Canada 03/06/2018

We picked this hotel for cost, amenities and the great free breakfast.the pool was great and the hotel staff was very eager to assist us, as well as Working with us to entertain an entire soccer team, parents etc..

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Hi shawnsohal, Thank you for taking time to review your recent stay with us. I am so happy to hear that you enjoyed your time, we strive to provide excellent customer service and make all of our guests feel welcomed. I hope that you and your entire team will stay with us again.

"Quick stop"

4
Larry D, Cold Lake, Canada 01/06/2018

Stopped ss did not want to drive all the way home after sitting in conference and driving from Calgary. Called hotel and they held s room for me on very short notice. Matched the online price for the night. Great experience. Good breakfast and fitness room was very clean and equipment well kept.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Hello Larry D, Thank you for taking the time to review your recent stay with us. I am so happy to know that you had a great experience with us. we strive hard to go above and beyond to make our guest's stay as comfortable as possible. We hope to see you again!

"Great hotel and best staff"

5
HotelieR118, Edmonton 30/05/2018

Regular short business stay at this Best western which is the most well maintained BW in Edmonton. Start with friendly efficient staff at the Front desk. Beth is a great ambassador for the BW brand. Smiling, friendly and seamless check in and out and seamless to deal with .keeps offering chips (I am on a diet ).Room was clean, all amenities in order, wifi works well.Nice comfy pillows and bed(nearly late for work).Will return definitely

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am so happy to hear that our staff have left a lasting impression. We strive to provide excellent customer service and make every guest feel welcomed! Again, thank you for taking time to review your recent stay with us and we hope to see you again soon!

"Lumpy pillows"

5
Anastassia164, Toronto, Canada 27/05/2018

Stayed for just one night. My room was very quiet and clean. Didn't have a chance to use their swimming pool. Breakfast was good as well. Pillows were very uncomfortable. Very lumpy and thick, but this is my personal opinion. Some people might like it.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. We strive to provide excellent customer service and make all of our guests feel welcomed. I hope that you will come and stay with us again so you can try the pool and water slide too.

"Fair"

3
User 26/05/2018

Fair to stay for couple night noise of a friend group at night, a group of friend took a birthday party in our level and make a crazy drunk noise and scared my little son. knock the door at night. TV was not set up to turn on the Chanel easily . Breakfast was fair but less option for those does like less meet more potato and simple egg.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am so so sorry to hear about your not so happy stay at our hotel. We strive hard to provide excellent customer service and make all of our guests feel welcomed and safe. The guest who created so much noise that night was reprimanded and banned from our hotel already. Their actions was not acceptable at all. With regards to the TV, we are in the process of upgrading to the modern ones and will hopefully have them installed soon. I hope that you will come and stay with us again.

"Extra long, long weekend"

4
User 22/05/2018

Perfect central place to meet up with family from BC and Alberta. Water slide was the reason we chose this location as well as WhiteSpot across the street. Breakfast room had plenty of options for all ages. 15 minute shuttle ride to and from the airport that is not areanges by the hotel.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. We truly appreciate all feedback, and love to hear from our guests. It is always great welcoming families who get together for a short stay. Again, thank you for taking time to review your recent stay with us and we hope to see you again soon!

"Excellent Hotel"

5
rcsnoble, Grande Prairie, Canada 22/05/2018

We have stayed at this hotel 4 times now and find it a great hotel for our needs. It is very clean, has a great breakfast and very friendly staff. We highly recommend this hotel to anyone staying in the south Edmonton area.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Hello rcsnoble, Thank you for taking the time to review our hotel. We appreciate all the nice comments you shared here on TripAdvisor. It makes us so happy that you are one of our loyal guests and we hope that you continue to stay with us for a long long time. Thank you for always choosing our hotel. We look forward to your next visit. Warm regards!

"Family weekend"

3
chadgulliver, Red Deer, Canada 21/05/2018

Was not what I expected from viewing website. Friendly staff and accommodating, rooms were nice and bathrooms clean. Leftover fast food found in fridge obviously missed by staff. Breakfast and pool good

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear chadgulliver, Thank you for taking the time to review your stay with us. I apologize for the leftover food in the fridge. Cleanliness is very important to us and this incident was brought to our Housekeeping staff. Ever inch of the rooms should be inspected properly and unfortunately this was missed. Inspite of this, we appreciate the fact that you liked the breakfast and the pool and thank you for saying that our staffs are friendly and accomodating. We do look forward to your next visit. Warm regards!

"Quick Stay for a wedding"

5
Charleen76, Calgary, Alberta, Canada 14/05/2018

We stayed the evening before a wedding. That way the kids could go watersliding the night before and morning of the wedding. The hotel was nice and clean. The water slide and pool area were great. The kids loved it. The continental breakfast was good. The only thing that threw us off a little was although we booked a double queen room - we ended up getting double size beds.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear Charleen76, Thank you for your review. We appreciate all the positive feedback about our hotel. I apologize if you didn't like your room. I went ahead and checked your reservation and you did get a room with 2 Queen beds. We do not have double sized beds in our property. Sometimes, the queen sized beds get mistaken for double. We look forward to your next stay wit us so we can provide you with better service. Warm regards!

"Pretty much satisfied"

4
User 12/05/2018

I'm pretty much satisfied during my stay at this hotel. Breakfast is always good. Amenities are easy to reach. Bedrooms are cleaned out very well. Shower curtains may need an upgrade due to the water coming out.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear mmatienzo, Thank you for taking the time to review your stay with us. We appreciate all the nice comments. We are currently in the process of looking into longer shower curtains that is BW approved. We hope to see you again soon. Warm Regards!

"Again my expectations were exceeded."

5
geraldp211, Alberta, Canada 12/05/2018

Friendly welcoming competent staff, clean comfortable rooms with a great breakfast to start the next morning. I thoroughly enjoyed my stay and will certainly stay at the Best Western Plus South Edmonton again in the future

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear geraldp211, Thank you for your review. We appreciate the time and we look forward to your next stay. Reviews like this surely make everything we do worthwhile. Warm Regards!

"Good Average Hotel"

4
15862249, cowtown 09/05/2018

A good, decent hotel with all amenities including a better then average free breakfast. I had to wait for towels when I checked in but it wasn't a big deal. Good parking is hard to find. Staff was nice.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear 15862249 Thank you for completing the survey. We appreciate your feedback. I apologize for the shortage of towels. Our washer broke down but it has been fixed. We hope to see you again on your next visit. Warm regards!

"Everything that could go bad, did - and then some more ..."

1
User 07/05/2018

I have been in many best western, but the suite was more like a small narrow king room with a couch. Have had much nicer and bigger rooms for the same style of room. I reserved the room on the phone and wanted to use some of my points. When I arrived the checking took forever because the clerk did not check first if I had a reservation. Only when I indicated that I had one, it was completed at a normal rate (about 15 min later). Even though I reserved the room to have the couch bed for the kids, nothing was made. We first had to look through the room to find the bed sheets and then had to make the bed etc. There weren't enough pillows and the pillows on the king bed were tiny and uncomfortable compared to other best western stays. The second night the fire alarm woke us up and we stayed outside for about 45 min until we could go back. 2 hrs later same thing but the alarm lights did not turn off and I kept the kids in the truck to sleep instead. Aside of not having any influence on the alarm, the duration of the second one (~4hrs) was too much. Overall a very unlucky but horrible experience. Likely will not go to this best western anymore.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Hello michaelraess, I am very sorry that things did not turn out well on your stay. I understand how you feel as it would have been me, I would definitely be frustrated and very disappointed. Sometimes, things happen that are out of our control like the fire alarm going off in the wee hours of the morning. For your safety we did as any one would have done, to evacuate every guests until the Fire Dept says its good to go. The second one though was not acceptable and again I understand where you're coming at. We have resolved the issue as fast as we can. Please get in touch with me at 780-8013580. We would really appreciate if you could give us one more chance to make your future stay better. Kind regards!

"Nice place. Would stay again!!"

5
User 07/05/2018

Rooms were updated and large. It was one of the quitest hotels I have ever stayed it. The location was great and close to lots of shopping and decent restaurants. The breakfast was ok but not a very big selection.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Hi 571marty, Thank you for taking the time to post a review on TripAdvisor. I am glad to see that you enjoyed your stay with us. We certainly appreciate the feedback and saying that you would stay with us again. We thank you for your business and look forward to seeing you again.

"little things that annoy,"

4
User 05/05/2018

bathroom floor towel does not go under the door so every time you move the door it take the towel with it. parking is sometimes an issue with large trucks taking up 2 spots. staff is friendly on checkin

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Hello riddickc2018, Thank you for taking time to review your recent stay with us. We understand that sometimes things simply do not work out as expected, and we're more than happy to be able to make adjustments to reservations as needed. I am very happy that you continue to stay with us. We appreciate your loyalty and hope to see you again soon!

"Clean, and well situated"

5
timpowell003, Red Deer, Canada 03/05/2018

Nice, clean hotel. very conveniently located for getting in and out of the city. I stay at this location every time I am in town for work functions.close to restaurants and other conveniences. No compliments from me, other than my last room was not as nice as the corner business suite they upgrade me to.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Hello timpowell003, Thank you for taking the time to review your stay with us. Our location is definitely one of the things we are proud of. We are close to different restaurants and stores which make shopping or dining very convenient to our guests. As we cannot guarantee the type of rooms our elite members are upgraded to, we will do our best to accomodate and note it on your guest profile. We look forward to your next visit

"Good quality for the money"

4
RedBull_Trekker, Calgary, Canada 01/05/2018

The continental breakfast was very good, the kid's loved the pool, and the room was nice. The staff was courteous and helpful. I would recommend this hotel to anyone needing a place to stay in Edmonton.

"Kids Hockey"

5
Roger H, Martensville, Canada 01/05/2018

There was a large group of us and we wanted to have a pizza night in the hotel. The staff opened the breakfast room for us to meet in and had a lovely evening all together rather than separated in our rooms. We did clean up after ourselves but they were very accommodating. Thanks to the staff for doing that to make our stay so much more enjoyable.

"Great"

4
Cathy M, Peace River 01/05/2018

Great service in all departments and room very clean . Rooms comfortable. Breakfast bar was adequate . I would definitely recommend this hotel to family and friends . Close to shopping . Great amenities

"The bed was heaven! "

5
ChynaWilkins, Alberta, Canada 30/04/2018

We arrived after 1am and left before 8, but we are happy we stayed! The bed really was so comfortable, and there was a range of pillows too. The rooms was surprisingly large. It was nice and clean too. Breakfast was a bit better than a usually continental. (Coffee selection, pancakes, sausage, bacon, eggs, yogurt, breads, cereals etc) Really great value for money! We will stay again

"Great stay in Edmonton"

5
Lucien P, Edinburgh, United Kingdom 27/04/2018

This hotel is in a great location in southern Edmonton. Modern comfortable and well priced. You will enjoy a good breakfast, pool and exercise room. Rooms are comfortable clean and modern. Can't ask for more and staff are great.

"Wonderful stay"

5
loverofkauai, Calgary, Alberta 27/04/2018

When researching a hotel for an overnight stay in South Edmonton we saw a great rate at this hotel. We had never stayed at this hotel before but decided to book it. We are so happy that we did. It is modern, clean and attractive and in a good location (walking distance of restaurants). The staff are really friendly and helpful. The room (with a comfy king bed) was great with a very nice bathroom. The complimentary breakfast was wonderful - a wide range of choice. The breakfast room had lots of tables to accommodate guests. We would elect to stay here again, even if we didn't get a special rate!

"The good and the bad"

3
533les, Okotoks, Canada 25/04/2018

Nice rooms and very accommodating staff. Breakfast ends at 10 on the weekends but food was very picked over by 9 and nothing was replaced because there was not enough food. Out of fruit, omelettes and sausages. Water added to the hot tub on Saturday morning made it cold and unusable. Could have easily been added Friday night. Excellent water slide.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for taking the time to post your review regarding your recent stay with us. I will be addressing the issue with the breakfast items not being replenished, with the breakfast staff to ensure they are on top of this at all times, up until breakfast is over. I'll also bring the issue with the hot tub not being topped up until the morning with the staff as well. I completely agree, this is something that should have been tended to the night prior to allow the proper temperature to be reached by the time the pool opened in the morning. Thank you for bringing these issues to my attention so they can be addressed appropriately. We hope you will come back and see us again soon.

"Next best thing to bring at home."

5
User 25/04/2018

My only little petty complaint is the shower curtain is not low enough. But still functional:). I was able to get the desired room every time I stay, I was able to have a fantastic time with my family. Beds are so comfortable and soft. Staff is friendly.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We are so pleased to read you always enjoy your stay with us. Please know that we are working on replacing our shower curtains with longer ones that actually fit the length between the rod and tub and phasing out the short ones that don't fit to well. We look forward to welcoming you again during your next visit with us.

"Not our best hotel stay..."

2
User 22/04/2018

Staff were average, hotel itself is nicely appointed, price is fair, breakfast is decent. However, the hot tub was lukewarm at best and we ended up spending less than 5 minutes there due to it being so cold. The climate controls in our room were not functional which meant our room stayed around 30C, despite it being 6C outside and us opening the window. To make it even harder to sleep, the pillows were very thin and very small. They're not much more than decorative throw pillows. Two of them equal the size of a typical bed pillow and they're so thin they may as well be a rolled up t-shirt.. Worst sleep we've had in a hotel in years. Location was also noisy, especially as our room was next to the elevators. Staff were unable to move us to another room for unexplained reasons. Had our stay been longer, we would have made more of a fuss. As it was, it wasn't worth the effort. We'll be booking a different hotel next time we're in Edmonton.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
I truly apologize for the issues you experienced during your recent stay with us. Please know that we are working on a property improvement plan and have replaced pillows in many rooms this week and will continue to work on the remaining rooms. With our new maintenance staff, he is working on a well overdue maintenance routine on many areas of the hotel, including the heating/cooling units in the guest rooms. I would love the opportunity to offer you a superior experience for your next stay and welcome you to contact me directly. Again, I truly apologize and hope to hear from you soon.

"Good family hotel!"

4
Bryan W, Alberta, Canada 20/04/2018

Good family designed hotel, with pool and water slide, big rooms and great breakfast. It's no wonder it's always full, have stayed at this Best Western previously, so chose to bring my family back, and not disappointed. Staff very accommodating, and willing to please guests. Would recommend this hotel.

"A bit disappointed"

3
sojchr, Fort McMurray, Canada 20/04/2018

It cost $200 A night and I'm a gold member!! The receptionists were nice when they weren't on the phone and we had to wait for their attention!! The elevator stunk so bad like weed it was suffacating I felt bad for my grandkids!! I will think twice about staying there again!!

"Quick stop in Edmonton"

4
User 17/04/2018

This hotel was conveniently located for the company I was going to for meetings. Rooms are spacious, clean, and comfortable. There is no bar on site but there are several other establishments within walking distance. It is easy to locate from the airport and is an easy commute to downtown.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We are pleased to read you found our location convenient for your the company meetings you were attending nearby. Taking the time to post and rate your recent stay with us is greatly appreciated, thank you. We hope we can welcome you again should you require accommodations in Edmonton in the future.

"Great Experience"

5
Sergio Mr O, Vancouver, Canada 16/04/2018

Very good place. Good price and very good facilities condition. Room is clean and quite. Spacious and nice decoration. Great service. Amazing pool and gym. Good location and free parking. I definitely will come back here and recommend it to more people

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We are so pleased to read you enjoyed a great experience during your visit with us recently. Taking the time to post your review is greatly appreciated. It can be hard to find free parking in Edmonton, so to be able to offer that benefit to our guests is definitely an added value. Thank you so much for recommending us to others. We look forward to welcoming you the next time you require accommodations in Edmonton.

"Our honest opinion"

4
User 16/04/2018

We are usually in Edmonton once or twice a month & always stay at this hotel. Convenient location, clean comfortable quiet rooms, friendly helpful staff , ample free parking & good continental breakfast as well as the excercise room , pool & hot tub are some of the reasons we enjoy staying here. Also like the Best Western Rewards program. A larger size TV & Pay per view option would be much appreciated, as well as some more cheerful lighter room colors for decor

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for your comments and suggestions. Taking the time to post your review is greatly appreciated. Please know that we are working on a property improvement plan and upgrading our TV's to a larger size in one item we will be addressing in the near future. Thank you so much for your loyalty. We look forward to welcoming you again during your next stay with us.

"Great value"

3
RBDriscoll, Calgary 12/04/2018

We just needed a 1 night stay over and the price was great. Even better considering that breakfast was included. We had a junior suite, service was prompt and courteous. Location was on the extreme south end but we new that when we booked it. Would definitely stay again.

"Great hotel, great staff."

5
shylau, Saskatoo 12/04/2018

We were informed that the hot tub was out of order the day prior to checking in which was a little disappointing. Upon checking in, the staff gave us an upgrade to a room with a jacuzzi tub for no extra cost! Good breakfast. Fun pool. Clean rooms. Very comfortable bed!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for taking the time to post your review regarding your recent stay with us. We truly appreciate your business and by offering the upgrade to a jacuzzi suite, to offset the closed hot tub, was the least we could do. We're pleased to read that you enjoyed your stay and found the pool fun. We are quite popular as we are the only hotel in the area with a water slide. Our housekeeping staff work very hard to ensure our high standards of cleanliness are maintained, so we're pleased to read you were satisfied with your room. We hope you will come back and visit us again soon.

"Terrible"

1
stelaro1, Calgary, Canada 10/04/2018

From the broken jacccuzi to the gold wall paper gold lamps gold dusty rugs gold curtains gold throw blanket and the half pillows with regular sized cases tucked in I only wish I could post pictures ??

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
I apologize you were not happy with the decor of our guest rooms. Among the many upgrades we are working on, we will be looking at upgrading our guest rooms as well. Unfortunately, the hot tub being closed during your stay was unforeseen. We were waiting on specially ordered parts to ensure everything is working properly for the safety of our guests. I hope you will give us another opportunity to deliver a superior stay once we have completed our upgrades.

"Quiet stay"

4
tlewis30, Saskatoon, Canada 09/04/2018

Rooms were clean. Beds were comfortable to sleep on. Even the pillows added to a comfortable sleep. Overall it was a good stay. The hot conrubental breakfast was a bonus along with the pool and hot tub.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for taking the time to post your review regarding your recent stay with us. I'm pleased to read you liked the comfort of our beds and pillows. We have had many compliments about our beds and have been asked many times where guests can purchase them. We look forward to welcoming you again.

"It was ok, Average all around."

3
Harty3333, Fort McMurray, Canada 06/04/2018

There was nothing that really stood out, Nothing really stood out,pretty much what you would expect from a Best Nothing stood out, the hot tub was broken but the pool was OK. Pool cold but was fixed and warmed up for the second day, they seem very understaffed,

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking the time to post your review regarding your recent stay with us. I truly apologize that there was nothing about your stay that stood out. We strive to ensure our guests experience a superior stay. You are correct in noticing that we were a bit short staffed recently. We have since rectified this issue. I'm pleased to read that we were able to correct the temperature of the pool for you to enjoy. I hope you will give us another opportunity to offer you a superior stay the next time you require accommodations in Edmonton.

"Blah"

3
ttjleason, Gull Lake, Canada 06/04/2018

Rooms could be cleaner. Breakfast area not big enough for the number of hotel guests. It was constantly busy and not enough tables and chairs. As a family of 5, some of us had to stand and eat. Didn't even bother trying to get pancakes as it was always lined up. We didn't use the pool as it was always full of kids and looked crazy. We wanted to stay another night in the city but decided to go to another hotel for a more peaceful night.

"Edmonton getaway"

4
User 06/04/2018

Overall it was good it was clean and friendly the chop steak house right beside the hotel has awesome food The swimming pool was refreshing and the gym Is adequately set up. Not busy at all it is very easy to fine right off the main highway. The hotel is very quiet

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for taking the time to post your review regarding your recent stay with us. We appreciate your business and are pleased to read you enjoyed your stay. With our convenient location, which has easy access to the QEII, Gateway Boulevard and the Anthony Henday, we are a popular choice for travelers. We look forward to welcoming you again, the next time you require accommodations in Edmonton.

"Was ok"

3
jaguarlady2011, Vancouver, Canada 06/04/2018

One of the reasons we chose this hotel was because of the pool and waterslide. When we arrived we were told it was closed and that it was being repaired would take 10 minutes. When we got to the pool, the hot tub was off, the pool was freezing cold and there were no towels. That was disappointing. One of the elevators was broken, so there was a long line up at the other elevator. The room was clean,

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
I truly apologize for the inconveniences and issues you experienced during your recent visit to our property. Please know the elevator has been repaired and both are operational. We had technicians check the pool heater, which was newly installed about a month ago. Everything is working and they did not find any issues. The heater is set to a specific temperature, according to Alberta Health Standards and we maintain it at about 84 degrees. Thank you so much for taking the time to post your review. I hope you will stay with us again in the future, so we may have another opportunity to deliver a superior stay.

"Disappointing"

3
76melaniec, Edmonton, Canada 06/04/2018

Overall, this was a disappointing stay. When we arrived there were no towels in the room or bedding for the pullout couch even though I had called ahead to make sure the room was equipped. No towels in pool area the following morning either, we were told they were in the wash. Room was run down, and not well maintained. Breakfast was very good. Everything was fresh and a nice variety. Staff was friendly.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We appreciate you taking the time to post your comments regarding your recent stay with us and thank you for bringing your concerns to my attention. Please know we will be implementing improvements, and making every effort to ensure we offer superior experiences to our guests going forward. We hope you will give us another opportunity to deliver a superior experience to you in the future.

"Nice"

3
beccawm1997, Fox Creek, Canada 29/03/2018

Only problem I had with the room was how there was blood stains all over the lamp shade. Made it a little uneasy to think what else wasn't cleaned, Came up for my birthday with a couple friends, and the night audit was very friendly :) overall a nice stay.

"Always a pleasure"

5
pergentile, Cranbrook, Canada 28/03/2018

We stay here each time we go to Edmonton. The hotel is very clean and comfortable. There is a nice pool and the breakfast is exceptional. This hotel has easy access to the Anthony Henday and Gateway Blvd which makes it convenient to navigate the city.

"My Stay"

5
User 26/03/2018

Helpful staff and friendly! Room was clean and presentable. Only a few items that come to mind that needs looking after, minor points but never the less. Can you make sure the locks work with the cards please. It took a couple of tries before house keeping opened it with the master, then the cards worked fine. Odd.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for taking the time to write your review regarding your recent stay with us. Your business and satisfaction is very important to us and by telling us what you liked and areas where we could improve is helping us to deliver a superior experience for all our guests. I'm pleased the staff were helpful and friendly and your room was clean and presentable. Thank you for bringing the issue with your room key and door lock to our attention. We will check it and ensure it's working properly for the next guest. We look forward to welcoming you again during your next visit Edmonton.

"Wonderful staff"

5
Kelly T, Calgary, Alberta, Canada 21/03/2018

A work trip took a miserable turn after a blizzard and I fell in the parking lot. The staff was wonderfully supportive in assisting me as I was all alone in Edmonton. Rebecca was amazing, getting me ice and going far beyond what was expected. The room was beautiful. I ended up spending 4 days in the room after medical attention. The suite was beautiful. The work space was wonderful. If I had to be stuck at least I felt like I was home.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your stay with us. I am so happy to hear that our staff were able to assist during your stay. We strive to go above and beyond for all of our guests. We want all of our guests to feel welcomed and at home while staying with us, as we understand that people travel for a number of reasons, and it can be hard to be away from home. Again, thank you for taking time to review your stay and I hope that we will see you again soon.

"Business"

5
jerry e, enderby 21/03/2018

Quick check in, nice room and great breakfast. The bed was awesome! Staff was very accommodating and friendly. The only thing missing was a USB charging port in the room. Other than that everything was top notch.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your stay with us. I am happy to hear that everything was great from check in, all the way to breakfast the next morning! Again, thank you for taking time to review your stay and we hope to see you again soon!

"Excellent Service"

5
User 20/03/2018

Hi stayed there this past weekend, for Soccer Provincials. Hotel Staff was awesome, rooms were very clean. Great breakfast set up and they were really busy ! Pool was good, deck area seemed clean, water slide so fun for the kids

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your stay with us. I am so happy to hear that you enjoyed your time with us! We strive to go above and beyond for all of our guests. I hope to see you again soon!

"OK"

3
Chad F, Cold Lake, Canada 18/03/2018

Staff was very friendly. Room was fine as well but really loud around 530 AM as it shared a wall with the kitchen that prepared continental breakfast. Free breakfast was good but very crowded. Pool,waterslide and hottub were lots of fun for the kids.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am so sorry to hear that you were in our suite that is beside the breakfast area, I am surprised to hear that this was loud. This has not been brought to our attention before. As we are a popular family hotel, the only hotel with a water slide in the south end. Out breakfast does get busy. We often open up our breakfast room into our small meeting space to make for extra room. We will also be adding in a couple more tables and extra chairs in the near future. Again, thank you for taking time to review your stay and we hope to see you again soon.

"Alright hotel"

3
Courtenay1288, Edmonton, Canada 16/03/2018

My non smoking room smelled pretty awful and my remote in the fresh remote bag was dirty. The phones in the room didn't work and my coffee tray was not properly stocked. Staff were nice during check in and check out.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am so sorry to hear about your experience in our hotel. All of our rooms are non-smoking and we ensure that we enforce this. As we recognize that a lot of our guests stay with us due to our no smoking and no pets policy. I will be bringing your housekeeping comments forward with our housekeeping department to ensure that this is all checked. As any maintenance issues should be reported to the front desk by our housekeepers. Again, I am sorry to hear about your recent experience with us, and please feel free to contact me directly when booking your next stay. Thank you.

"Excellent restful stay"

5
User 12/03/2018

The stay at this hotel was excellent. The bed was very comfortable. The room was very clean. My kids loved the water slide and pool. Breakfast in the morning had an excellent selection. I would definitely stay at this location again.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us! I am so happy to hear that your stay was excellent! We often get compliments that our beds are very soft and our guests get great sleeps, it's great that you were able to have a restful stay with us. As our slide is a very popular attraction to our hotel, children and families always make great use of our pool and extra facilities. Again, we truly appreciate all of your feedback and hope to see you again soon!

"Another great BW stay! "

4
cccperry, Meadow Lake,SK 10/03/2018

Again another great experience staying at the Best Western plus Meridian. The breakfast was good. Room was spacious clean and clean comfortable. The service was great. I gave it 4 instead of 5 as the parking lot was a bit small for the size of hotel. Pretty much impossible to park out front when busy. You can park out back but it is shared with the neighboring hotel. Otherwise great! I would stay here again.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am so happy to hear that you enjoyed your stay with us, and that our service was great. We strive to go above and beyond for all of our guests to ensure that they have a memorable stay with us. Again, thank you for taking time to review your stay and we hope to see you again soon!

"Bad hot tub"

4
User 08/03/2018

Hotel was very clean and front desk staff were very helpful. My only complaint is that we stayed here specifically for the hot tub and is was more like a warm bath and the jets didn't even move the water

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. It's great to hear that our hotel was very clean, and the staff were helpful! We strive to provide excellent customer service to make your stay memorable! Thank you for bringing this issue to our attention with the hot tub. As we have recently made some repairs, I will be sure to mention this to our maintenance department to have another look at it. Again, thank you for taking time to review your recent stay with us and I hope to see you again soon!

"Great Hotel"

5
Jeff R, Winnipeg, Manitoba, Canada 07/03/2018

This is a newer hotel in the Best Western chain and is clean and convenient to Edmonton Airport and the South side of Edmonton. Service is great and contains all your normal amenities. Suitable for families with children (pool, water slides and hot breakfast)

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am happy to hear that our service was great, we strive to provide guests with excellent service. We do everything to ensure that our guests are welcomed and enjoy their entire stay from our service to our extra amenities. Again, thank you for taking time to review your recent stay with us and I hope to see you again soon.

"Comfortable Stay"

5
Jackie C, Falher, Canada 07/03/2018

Stayed here a few nights. Rooms are clean n comfortable. The pool downstairs n hot tub were fun for the kids. Continental breakfast was hot n good! Good central location, close to a lot of things. Great service, would stay here again!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am so happy to hear that you and your family were able to enjoy your stay with us. As we have a large pool and water slide, kids love staying here! Again, thank you for taking time to review your stay with us and I hope to see you again soon!

"Leisure trip with my wife"

5
Don N, Saskatoon 04/03/2018

This is an excellent hotel in a very good location in Edmonton South. Close to the airport if need be. Adequate parking. Rooms are large and well furnished with good amenities. Hot and cold breakfast selection was excellent. The front desk staff are exceptional. Very courteous and polite, just wonderful girls. Room was very clean and quiet. I highly recommend this hotel and have stayed here a number of times and will stay again in the future.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. It is great to hear that you stay with us frequently. We truly appreciate your loyalty to our hotel, and it is great to hear such great things about our staff and breakfast selection. Again, thank you for taking time to review your stay and we hope to see you again soon!

"Great place to stay"

5
originalDK13, Lloydminster, Canada 04/03/2018

The rooms are big, the beds are comfortable, the staff is super friendly and the breakfast is much better than other comparable hotels. Good location with easy access to main roads. If you're attending Edmonton for business or otherwise on the south end look no further. This place would also be excellent for airport layovers/waits. Highly recommend.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am so happy to hear such great things about our hotel, staff and our breakfast! We have worked very hard to ensure that all of our guests feel welcomed as they walk in the door, and enjoy every part of their stay. I am thrilled to hear that all of the hard work is paying off. Again, thank you for such a wonderful review and we hope to see you again!

"Excellent place to stay."

5
Conner7711, Edmonton, Canada 28/02/2018

The staff was friendly, the room was very clean and comfortable. The free breakfast was just what was expected. You couldn't get to the guest rooms without a room card, the elevators only operated after you scanned with your card. As single women, we appreciated the safety factor.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am happy to hear that you enjoyed our breakfast, we are always looking for ways to make improvments as it is a large factor as to why guests choose to stay with us. We take our guests safety as a top concern, because of these we have many policies including needing room keys to get to guests floors, or in any of our side / back entrances. Again, thank you for taking time to review your stay and we hope to see you again soon.

"Quality for the money"

5
User 28/02/2018

The staff were very flexible when we wanted to change to a higher floor. Everything looked clean and worked, roomy. We hope to return there another time. I like their no pets and no smoking policy. It was very quiet.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am very happy to hear that our front desk staff were able to make chnages to get you onto a higher floor. We always try to accomodate all of our guests preferences to the best of our ability. Again, thank you for taking time to review your recent stay with us and we hope to see you again soon!

"Rating"

4
margebadham, Regina, Canada 27/02/2018

Good hotel, good service. My family enjoyed the visit in your hotel. Pool and water slide was fine but pool a little cool. Close restaurants add to the enjoyment. Also close shopping available. Staff was courtious and helpful.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us! I am so happy to hear that we could provide good service throughout your stay with us. We were aware of our pool being a little colder than usual, as our heater was not keeping up. We have since had this all repaired and it's working better than ever! Again, thank you for taking time to review your stay and we hope to see you again soon!

"Great place to stay"

5
Bruce R, Cranbrook, Canada 26/02/2018

The hotel was easy to get to and had good parking. I was towing a 26' trailer. Rooms were great and comfortable. It was nice that the hotel was with in walking distance of a few restaurants. And the breakfast that was provided was good and fresh.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us! I am so happy to hear that you were able to find parking for your trailer, as a lot of our parking is hidden behind our meeting space, we do have plenty of spaces. I hope that you enjoyed the rest of your stay with us, and we hope to see you again soon!

"Busy place!"

4
TessaNorth, Alberta, Canada 24/02/2018

Busy little place on the weekends! Parking is hard to find during the weekend. Room was nice and clean. Fairly new looking. The hot tub was broken our whole duration. The breakfast was nice, also busy and not enough seating during the weekend. Nothing exciting to write about.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us! We are a very popular spot on weekends for families and teams, as we are the only hotel in the south end that has a water slide. We always try to accommodate for our busy weekends by opening up our breakfast area into our small meeting space. I am sorry to hear that our hot tub was down for the duration of your stay. We had to close it unexpectedly due to the chemicals not being properly balanced, but we quickly got this issue resolved and should not have it going forward. Again, thank you for taking time to review your recent stay with us, and we hope that you will stay again.

"Work"

4
Travis P, Calgary Alberta Canada 19/02/2018

I stayed at this location on business for a couple of nights everything was great. The only downfall was that the laundry facility was down for service for the two nights I stayed here. The staff was very friendly and the rooms where clean.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us! I am so happy to hear that you enjoyed your stay with us! Our Laundry facility was down for two nights, due to renovations. We're updating our look throughout the hotel! I hope that despite this, our clean rooms and friendly staff will have you coming to stay again! Hope to see you soon!

"Great stay at Best Western Plus South Edmonton Inn & Suites"

5
User 18/02/2018

I was on a business trip ans stayed 2 nights at the Best Western Plus in Edmonton South and was very pleased with ALL aspects of my stay, starting with the way I was welcomed at the front desk right up to my I left to go back home. The only minor fault was the shower flow; very slow!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us! I am so happy to hear that you were pleased with all aspects of your stay, and it is always great to hear that our front desk were able to make you feel welcomed! We truly appreciate the feedback regarding the shower flow, and I will have someone look into this right away. Thank you for bringing it to our attention. Again, thank you for taking time to review your recent stay with us and we hope to see you again soon!

"Convenient location"

4
G5519ZJpeterp, Kamloops, Canada 12/02/2018

Had a 4th floor room. Some highway noise, but not too bad. Nice seating arrangement in room. Had to sign out a corkscrew and wineglass with a threat of $5 charge each if not returned. Never done that in a hotel before. Seems punitive. Easy location for on-off highway in far south Edmonton.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am sorry to hear that the interaction with front desk while signing out wine glasses and a corkscrew felt like a threat. This is definitely not how we wish to come across. As in the past, we have had many items go missing, we do require them to be signed out so we know where they are going. This ensures that all guests have these items available when needed. I am however happy to hear that the room and location were nice. Our location is a bit out of town, but with the easy access to the highway it makes it a great location for travels. Again, thank you for taking time to review your stay and we hope to see you again.

"Pleasant stay, pleasant surprise..."

5
User 11/02/2018

Had to do a last minute booking, and they were there to help me out! Beautiful rooms, fantastic Breakfast Room! And because their pool was out of service, they were kind enough to call within 5 minutes of booking to notify us. This is my go-to hotel for Edmonton from now on!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am so happy to hear that we were able to get you in, for a last minute booking. As we know that our pool is a large attraction to our hotel, we have been trying to inform everyone of it being closed before they arrive, to ensure that they can book or make other arrangements if they were counting on the pool being open. We look forward to seeing you again soon!

"Offered Great Rest After Becoming Sick While Travelling"

5
Carole D, Peace River, Alberta 05/02/2018

I had just arrived in town after a winter vacation and acquired a nasty head and chest cold. I got a very comfortable nights sleep, even while next door to a family of four with two children under the age of four! I barely heard a sound from the group next door and was able to rest well before the next leg of my journey home! I just hope my coughing didn't disturb them! I would seek out this location on another visit through town.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your stay with us! I am sorry to hear that you had a nasty cold while traveling, traveling can be hard enough as it is. But we're happy to hear that you enjoyed your stay, even beside a room with children. We hope to see you again soon, hopefully healthier!

"Soso"

3
jeffwN8049TF, Calgary, Canada 02/02/2018

Clean and friendly service. We just got a bad room i think. The pipes in the walls were very noisy everytime someone flushed the toilet they made crazy sounds. It kept us up sincr early am. And the staff did pretty much nothing about it.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am so sorry to hear that you had heard the water / pipes in one of the rooms. This would be very frustrating to wake up to, I will be sure to put a note on your account to keep you in a quieter room / not put you in the same room during your next stay. I will be looking into the situation further and speak with the staff that you had dealt with. Again, I apologize for the issue during your stay and we hope to see you again.

"Poor sofa bed"

2
User 30/01/2018

The room and hotel was clean and friendly staff. I booked this room type because of the sofa bed which was unfit to sleep on for my child. Staff said they would have maintenance look into it, but with the condition of the sofa bed I'm sure they had to have other complaints.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your stay with us. I am happy to hear that our staff were friendly and the room was clean. As some of our more popular rooms have more wear on the sofa beds, this is something that we will be sure to find a solution for. We will be getting new sofa beds in the future, as we are aware that they are showing their age. Again, thank you for taking time to review your stay and we hope to see you again.

"Quiet night and close to many excellent restaurants"

4
Lori F, Grande Prairie, Canada 29/01/2018

Had a very quiet evening and a great sleep on a very comfortable bed. Around the corner was an exceptional restaurant for supper. Have stayed many times and will continue to stay, even when out of the way for my needs. Exceptional staff and atmosphere.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. We truly appreciate all feedback, and love to hear from our loyal and regular guests. It is always great welcoming a familiar face back to our hotel. Again, thank you for taking time to review your recent stay with us and we hope to see you again soon!

"Great stay!"

4
User 29/01/2018

Had a great stay. The staff was very friendly and helpful also the rooms were very nice and with a free breakfast how can you go wrong! Will be staying again next time I'm am back in Edmonton and anywhere else

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am happy to hear that you had a great stay, and will be staying again. We always appreciate our loyal guests and love to see familiar faces. Again, thank you for taking time to review your recent stay with us and we look forward to seeing you again.

"Family"

4
mikecB3176ZK, Canada 29/01/2018

Well run hotel, very clean. Staff were very friendly and easy to talk to. Booking over the phone was quick as was the express checkout. Breakfast was good with quite a few options. Will definitely return for another stay.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. We strive to make every guest feel welcomed and at home with friendly service. I am very happy to hear that you enjoyed our quick and efficient booking and express check out! Again, thank you for taking time to review your stay and we hope to see you again soon!

"Excellence!"

5
User 28/01/2018

Always love staying here- personal or business- I love it- the kids love it- and the staff are amazing! Well done!! I'd recommend this location over and over. Close to so many great stores and restaurants . The pool and hot tub are great too.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am so happy to hear that you and your family continue to stay with us! I hope your kids have had a chance to try out the water slide, as it is a main feature of our hotel! Again, thank you for taking time to review your stay and we hope to see you again soon!

"Breakfast"

5
User 25/01/2018

This hotel has the best breakfast bar, which is one of the reason we return to this facility when we're in Edmonton. The reception area is very clean and staff friendly. Our room is always very clean.

"Friendly staff"

5
lesh900, Fort McMurray, Alberta 24/01/2018

The staff are genuinely friendly, they say hi!, smile and want to help in anyway possible. The breakfast area is clean and well stocked. There is plenty of parking on the side of the building with access to the hotel if you are already checked in and have a room key

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am so happy to hear that our staff have left a lasting impression. We strive to provide excellent customer service and make every guest feel welcomed! Again, thank you for taking time to review your recent stay with us and we hope to see you again soon!

"supreme!!!!"

4
User 22/01/2018

Had a very nice time staying even just for one night. They had a friendly and accomodating staff tht is willing to help you with anything. I also love the breakfast room its huge and theres plenty of food to choose from. huge room and even if i checked out late they did not charge me for anything! Definitely coming back.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I'm glad that we were able to accommodate for any of your extra needs or requests, we do our best to provide excellent customer service. Again, thank you for taking time to review your recent stay and we hope to see you again soon.

"Awesome !"

5
Tamara J, Edmonton, Canada 22/01/2018

We went with my family and another family. The service was excellent. The rooms were great. The beds were comfy even the pull out bed. The pool is big and has a nice waters like the kids loved. It was walking distance to 3 kid friendly restaurants. Tamara judge

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am so happy to hear that your family enjoyed our hotel. We strive to provide excellent customer service to every guest and make our hotel feel welcoming. I'm glad your family had a chance to enjoy our extra amenities as well. Again, thank you for taking time to review your recent stay and we hope to see you again soon!

"Clean and spacious room"

4
User 22/01/2018

This was our second visit to this hotel, and our room was spacious and clean as usual. The breakfast area was well stocked and the food was warm. The only downside was the amount of hockey teams and kids running around the hotel this visit. There was lots of pool water through the lobby, elevators and first floor, as well as kids running though the halls. Aside from that it was quiet at a reasonable time and our room was great.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am so glad to hear that you have stayed with us before and chose to stay with us again! We do understand that with hockey teams the hotel can get a bit noisy and busy, we try to keep up as best as we can with all of the extra guests and noise. I am sorry that this made your visit a little less than enjoyable. As we are the only hotel on the south side with a water slide, this makes us a popular destination for teams and families. Again, thank you for taking time to review your recent stay and we hope that you will stay again!

"Best continental breakfast ??"

5
Jenna K, Edmonton, Canada 18/01/2018

Very friendly and helpful staff. Best continental breakfast I ever had at a hotel. Clean rooms and comfy beds. Nice gym and pool with a water slide. Great pizza restaurant right across the parking lot from hotel!

"Friendly good service"

5
HotelieR118, Edmonton 18/01/2018

This hotel is consistently a great hotel with great service and clean rooms.Front desk is very friendly and professional .Always smiling and makes one feel welcome.I always use this hotel on my business trips as it is close to airport

"My Stay"

4
User 18/01/2018

Was upgraded to a jacuzzi suite. Was very nice and very comfortable. Front desk was friendly upon arrival. Good location, close to a lot of amenities. Easy access to the Henday and to Hwy2. Would stay here again.

"Uncomplicated"

4
Malin S, High Prairie, AB, Canada 15/01/2018

Vi have stayed at this hotel before (and probably will again). Nothing spectacular, but everything works good. The location is great for anything like appointments/hockey games on the south side of Edmonton.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am happy to hear that you enjoy staying with us and that you'll stay again. We appreciate our loyal and regular guests. We do have some improvements planned in the near future to our location and we hope that this will make you enjoy staying with us even more. Again, thank you for taking time to review your recent stay with us and we hope to see you again soon.

"Excellent as always"

5
allenfwalker, Lloydminster 15/01/2018

Very clean rooms, friendly staff. I will stay here again the next time that i am in Edmonton. you cant go wrong staying here. They have your standard breakfast which is hot and fresh and a good selection.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am very happy to hear that you will stay with us again, and that you enjoy your time staying at our hotel. We truly appreciate our loyal, and repeat guests. It is always great to see a familiar face. Again, thank you for taking time to review your recent stay with us and we hope to see you again soon.

"Great"

5
User 11/01/2018

Staff was very friendly and helpful. Very clean hotel. Breakfast was pretty good. Great hotel to stay at. It would be a great hotel for a family. Although we didn't make use of the pool it was evident that kids were and loving it!

"Great Stay"

5
User 09/01/2018

My family and I spent several nights at this hotel and were very satisfied with our stay. The staff was very friendly and helpful and the rooms were clean, well furnished and reasonably priced. Thanks to the staff for making our visit to Edmonton very pleasant indeed.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for taking time to review your recent stay with us. I am very happy to hear that we were able to make your long stay with us enjoyable. We strive to provide great customer service, to keep our guests happy and wanting to come back. We also understand that it is hard to be away from home for extended periods of time. Again, thank you for taking time to review your recent stay with us and we hope to see you again soon.

"Fantastic hotel"

5
gingera, Calgary 08/01/2018

We really enjoyed this hotel. We stayed here with our kids. They loved the waterslide and pool. The room was quite spacious and a bit bigger than your standard room. It had all the amenities that we needed. The breakfast was great- lots of choices and fresh items. Very friendly staff. Clean property and close to food options within walking distance.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am so happy to hear that you enjoyed your time, our pool and water slide are always a great attraction for kids and families! We strive to provide excellent customer service every day, and I am happy to hear that we were able to leave an impression. Again, thank you for taking time to review your recent stay with us and we hope to see you again soon!

"Spider Webs and Children Running in the stairs"

4
Dee A, Merritt, Canada 07/01/2018

This is where I always stay when I'm in Edmonton. The location is excellent, Airport Access, shopping and close to the Anthony Hendy Circle route which allows quick access to the Northside which makes a short trip to the West Edmonton Mall. The Staff is friendly and they offer a nice breakfast bar included in your stay. I was some what disappointed in my most recent stay. The room was clean but the drapes were half off there hooks and the beds weren't quite made properly, bottom sheet and mattress cover were just sort of thrown on. (maybe a new housekeeper) When I brought it to their attention it was fixed. I also suggested they tell the housekeeping staff to look up because there were spider webs hanging down over my bed. So I asked for a broom to take them down before I slept. I did it myself as they never offered to. Don't let them put you in Room 113 it's by the stairs and when there are a bunch of children staying on the floor above who ran up and down it's not very conducive to getting any sleep. The beds are very comfortable and with out the elephants in the stairwell I'm sure I would have had a good sleep just as I have had in the past.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us! I am very happy to hear that you enjoy our location. Being right off of the main highways it is easy to get anywhere in the city in a reasonable time. An easy drive to the airport or even the north side of the city. I am sorry that you experienced a room that was not cleaned to our and your standards. Sheets should not be thrown on beds. I will be sure to bring your comments forward to our housekeeping department to ensure that this does not happen again. Again, thank you for taking time to review your recent stay with us and I hope to see you again soon!

"Sweet suite"

5
User 07/01/2018

Always a pleasure staying here. The rooms are clean and comfortable with a professional atmosphere. The staff are very welcoming and always try to make you feel at home. The HUGE Complimentary breakfast has absolutely everything you could possibly want. I would definitely recommend staying here.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us! I am so happy to hear that you enjoy our hotel, our friendly and welcoming staff along with our great breakfast buffet. We truly appreciate our loyal guests and are glad that you would recommend staying with us! Again, Thank you for taking time to review your recent stay with us and I hope to see you again soon.

"Nice hotel"

5
User 02/01/2018

Was a great clean room with a comfortable bed. The hotel was also good value for the money spent. Pool was nice and clean if also a bit busy and breakfast was nice. There are several decent restaurants within walking distance from the hotel.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us! I am very happy to hear that you enjoyed your stay with us. We truly appreciate feedback, and it is always nice to hear that we're able to make our guests happy! Again, thank you for taking time to review your stay with us and I hope to see you again soon!

"Used to be a great hotel"

2
telcom_guy, Calgary, Alberta 02/01/2018

I remember this being a favourite hotel when I would stay in Edmonton but it seems to have gone downhill. We had to change rooms because our heat kept shutting off. During our checkout the front desk seemed to not know that there was a difference in room rates (we had to ask). Maintence sent to our room was unable to understand our explanation of the heating problem. Very noisy room on highway side of hotel (engine brakes all night). Frustrating stay and not worth premium price

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am sorry to hear that you feel our hotel has gone downhill since the last time you have stayed with us. We are always looking for ways to improve the hotel and will definitely take your comments into consideration. We truly apologize that we were unable to keep up to the standard that is expected and we appreciate your business. Again, thank you for taking time to review your stay and we hope that you will consider staying again.

"A Retreat and Spa away from Home"

5
Susanne L, Edmonton, Canada 02/01/2018

We live here in Edmonton but wanted a weekend away for New Years Eve. We chose the BW South as it was very close to the Chop House and we had made our dinner reservations for Dec. 31 there. The 100 meter walk to the Chop House was easy to navigate on one of the coldest nights of the year. We also stayed in a Jacuzzi Suite for our 2 nights. Definitely worth the money and the experience. We were on the 4th floor - quiet, restful, and relaxing. HIghly recommend this hotel experience for anyone in Edmonton or anyone visiting.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us! I am happy to hear that you were able to enjoy a great New Years Eve with us and the Chop Steak house just across the parking lot! Again, Thank you for taking time to review your recent stay and we hope to see you again soon!

"Family fun"

4
Arlan A, RED DEER, Canada 02/01/2018

Awesome stay with friends and their family. the kids enjoyed the slide pool and the choices of hot ad cold breakfast. very accomodating and helpful staff. :) Checked in early and checked out late, super thank you!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us! I am so happy to hear that you enjoyed your stay with us! Our water slide is always an attraction with families, I am glad that the kids were able to enjoy it! It sounds like we were able to accommodate for all of your needs with an early check in and late check out, giving you and your family extra time to enjoy our hotel! Again, Thank you for taking time to review your stay and I hope to see you again soon!

"Nice rooms but breakfast was not that awesome"

3
janmicheal, central 01/01/2018

Been to several BW locations but still they could not beat the one in St Albert! Best service and rooms and a lot to choose from their breakfast. Staff was not as lively and happy to see you upon arrival in this location.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us! I am so sorry to hear that our staff were not comparable to the St. Albert Location! We strive to provide excellent customer service, and we'd like all of our guests to feel welcomed and at home. I will be sure to bring your comments forward to our front desk team! Again, thank you for taking time to review your stay and we hope to see you again!

"Best BW in Edmonton"

5
User 28/12/2017

All staff are friendly every time we stay here, however on our last 2 stays (both in December 2017) I have to say the night FD person Keiran and the FD person Mary Ann at check out went over and above. I have worked in customer for years so I know how hard this can sometimes be, especially when they are as busy as they were this season.

"Good Hotel"

3
ryanwS9775HZ, McLean, Canada 28/12/2017

We booked this hotel because of the water slide and pool for the kids which were fine. Staff were friendly and the breakfast was excellent. The only downfall were the linens in the room. Three of our pillows had blood stains on them and one of the beds had a small blood stain as well which we noticed in the morning. We didn't report this to the front desk since we were only there the one night.

"Excellent room facilities, staff and location."

5
POLLYANNA57, Brisbane 27/12/2017

We booked one night online and at arrival were told we had been given an upgrade because of BW Loyalty - this always impresses me. The Receptionist was efficient, friendly, calm and helpful. Hotel was very busy and full. Car parking free and easy. When we saw our room we were very impressed. It was very spacious with a separate sitting area. We prefer only one large bed and seating for TV watching so we decided to book a second night in part because hotel, staff, room and location excellent. Hotel and external areas very attractive and spotless. We often saw the friendly Housekeeping Managerial staff with their clipboards and I commend this hotel for a very obvious effort in this regard. Two elevators. Great security. There were easy dining options nearby and we drove easily and quickly into the city centre for some sightseeing. The breakfast room was large and comfortable, ample food, hot and cold choices and fruit and staff monitored strenuously. Wifi free, fast and efficient. Appreciated efficient bathroom with a vanity bench.

"Good place to stay"

5
alihydera, Airdrie, Canada 25/12/2017

Thanks to the staff and room service hope to give the better rate in the future and redecorate the lobby thanks . Thanks to the staff and room service hope to give the better rate in the future and redecorate the lobby . thanks . Thanks to the staff and room service hope to give the better rate in the future and redecorate the lobby . thanks .

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am glad that you found our staff and service worth mentioning. We strive to provide excellent customer service. Again, thank you for taking time to review your stay and we hope to see you again soon!

"Recommended"

5
R7549HYpeterm, Edmonton, Canada 24/12/2017

Location location location... this BW Plus is convenient for shopping & Southside Edmonton visiting. It is a short drive to the airport as well. Very friendly accommodating staff, & clean modern rooms.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to rate your recent stay with us! We are very close to south common shopping center, and along many major routes. This makes it easy to get anywhere within the city. I am glad that our staff were about to leave a lasting impression! Again, Thank you for taking time to review your recent stay and I hope to see you again soon!

"Breakfast needs improvement."

3
User 20/12/2017

Complained about the overwhelming use of pork in all warm breakfast few months ago and also this time. The management didn't change or bring improvement. Seemed pretty careless about it also. I told the receptionist about my issue with breakfast and suggested how then improve it without doing much, so they can accommodate more guests from different backgrounds. But she replied that the breakfast was complementary. Basically implying, like it or leave it.

"Great value & central location for business"

5
glorch, Langley City, British Columbia, Canada 18/12/2017

I often stay at this South Edmonton Best Western Plus hotel because of it's close proximity to Gateway Blvd to go into town, the Highway 2, to go South, and the Anthony Henday ring highway that allows me easy access around the East & West sides of the city. The hotel is newer, clean and the staff are very nice & helpful. Rooms are comfortable & well appointed. Hot free breakfast is always a perk. A great choice.

"Very nice hotel. Great sleep"

5
Russell S, Edson, Canada 16/12/2017

A nice modern hotel, very quite. The room was big, very comfortable bed! Walking distance from at least 3 very good restaurants. Good location, close to shopping, the airport, and also the ACSA which I had a course at. I will 100% be staying again!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am very happy to hear that you had such a good experience! We're located in an easy location to access shopping centers along with good restaurants. Again, Thank you for taking time to review your stay, and I hope to see you again soon!

"Good Stay"

5
507dougl, Coaldale, Canada 16/12/2017

Had a good stay at this Best Western. We stay here whenever we come up for Business and are always pleased. Good breakfast. and nice that there are good restaurant options within walking distance to the Hotel. We will be back.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your stay with us. I am very happy to hear that you will be back to stay again, we appreciate our loyal and regular guests. We always appreciate our guests feedback, so we know where we are able to improve. Again, thank you for taking time to review your stay, and I hope to see you again soon.

"Stay at BW Plus South Edmonton"

5
hdpose, Calgary, Canada 15/12/2017

I've stayed at this location my times. The front end staff are excellent and very accommodating. Great location and rooms have always met my expectations. Would recommendation this location when ever in south Edmonton or staying at the Airport.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am very happy to hear that you enjoyed our hotel, and you continue to stay with us. We truly appreciate our loyal and regular guests. Again, Thank you for taking time to review your stay and I hope to see you again soon!

"Nice stay!"

4
Mary B, Fox Creek, Alberta 13/12/2017

The hot tub needs more of the jets to be working. Breakfast was really great. The staff was all very welcoming. The pillows were not the greatest kind of flat. I would most definitely want to stay again.

"Great place to stay."

5
User 11/12/2017

The staff are always very friendly and great with the kids. The hotel is clean and modern. Our kids love the waterslide and pool, we enjoy the hot tub The breakfast has a great variety for everyone, always lots of food and the coffee is delicious

"great hotel"

5
jentelly, Crossfield 11/12/2017

Clean, spacious rooms, beds were very comfortable, towels were soft, service was excellent. Breakfast was very good as well. The staff were very friendly and helpful - we were with a hockey team and they went above and beyond to help us out. Great location for amenities.

"Easy access to Edmonton Shopping"

5
Roxanne S, Camrose, Canada 11/12/2017

Spent the weekend shopping in Edmonton. Very easy access to South Edmonton Common (5 minutes) and West Ed Mall (15 minutes). Was very pleased with hotel, staff and they likely had the best breakfast buffet we've seen at a Best Western. Will stay there again.

"Couple night out"

5
Lxlthr7, Stony Plain, Canada 09/12/2017

I used a travel card for this stay, and I had credit left on the travel card. However the cards due date was the day I checked out. Was very thankful and appreciative to the front desk staff for contacting BWrewards and having my credit leftover on the card reissued to me for use in 2018. Also the hotel was clean quiet, the beds were very comfortable, good quality pillows. The room I had was spacious and the jet tub worked very well.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us! I am so happy to hear that our Front Desk agent was able to go above and beyond to ensure that you were able to use the rest of your travel card on a future stay. Again, thank you for taking time to leave a review, and we hope to see you again soon!

"spacious, functional, quiet, comfortable room"

5
Hannah W, Madison, Wisconsin 07/12/2017

We loved our stay at this BW. We had a suite with king bed. very large room with lots of seating. very quiet. breakfast was excellent. lots of fresh tasty choices. Front desk was helpful. location was a little far from attractions but convenient via highway

"Coffee"

4
909terrencel, North Bay, Canada 04/12/2017

The coffee in the room tastes like plastic I had to get up every morning and drive 5 miles to Hortons to get a coffee.Very annoying My first cup of coffee is my favourite cup of coffee Not much parking either

"My families first time staying at the best western"

2
User 03/12/2017

For our first time staying, I was not too impressed. Before booking, the receptionist couldn't answer a question I had and said the manager would give me a call back, he never did, so my husband had to call back. Once I entered the room I found crumbs on the back of the hide a bed, and the carpet had not been vacuumed under neath. I flipped open the hide a bed and it had not been made, so I called down and they got someone to bring up the linens , but didn't offer to make it. Under the air conditioner by the window there was also a snack wrapper that had not been picked up by the cleaners from the previous customers. Last complaint the beds and pillows are horrible, and the rooms were hot and stuffy- we had to sleep with the window open!!!! Not a very pleasant experience!

"Fairly new looking. Well maintained."

4
U5707TJgracem, Lethbridge, Canada 02/12/2017

The room was spacious and clean for my needs. It held everything I needed. My only complaint would be that I disliked the dark brown carpet. But that's me. My stay was great. Front desk staff very professional. Complimentary breakfast was more than enough to keep you going until lunch. Didn't use the pool so can't say. But would recommend if you need to be in the South Common area

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am very happy to hear that you enjoyed our hotel, along with our complimentary breakfast. We are always looking for ways to improve the most important meal of the day. We truly appreciate your feedback and will be sure to take it into consideration during any future renovations. Again, than you for taking time to review your stay and we hope to see you again soon!

"Would absolutely stay here again"

5
Jacquelyn D, Alberta, Canada 02/12/2017

The service was above and beyond and the bed was extremely comfy. The fitness room was small but had everything I needed. The parking lot is squishy but has a fair amount of spaces. The location was great for my needs and the price was good for Edmonton.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am very happy to hear that our service was above and beyond. This is exactly what we strive for in our hotel. Our fitness room has the basics to make a good workout even when you're on the road. Again, thank you for taking time to review your stay and we hope to see you again soon!

"Will never stay at that property again. During a late checkin- all rooms we were assigned (x3) were not cleaned."

1
Stephen L, Edmonton, Canada 30/11/2017

Will never stay at that property again. Reserved a King sized room as I have a knee injury and am on crutches and 11pm checkin. Assigned x3 different rooms on top floor all were dirty. Told to stand by the elevators, my wife pushing full luggage cart from room to room- my knee pain 10/10 standing on crutches with nowhere to sit, as it took a nice desk clerk 30 minutes to find a clean room at 11pm- after a long 6 hour drive! Will not be back!

"Great Location, Comfortable Beds"

5
lovetotravel7112014, Saskatoon, Canada 27/11/2017

The location is near the airport and is in a quiet area, but near all the attractions. We had a double queen bed room and the room was very large. The beds were extremely comfortable and would recommend staying here.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am glad that you enjoyed our hotel, we are always getting compliments on how comfortable our beds are. I hope that you were able to enjoy our extra amenities, along with our complimentary breakfast! Again, thank you for taking time to review your stay and we hope that you will stay again!

"Usually a good place to stay"

2
32shelleyt, Calgary, Canada 27/11/2017

Having stayed at this location in the past and enjoyed it, this visit was not as enjoyable. Lots of issues with room not being cleaned and the staff checking us out early even though we had a reservation for 2 nights confirmed. Staff seemed disorganized.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your stay with us. I am very sorry to hear about the issues that you encountered during your stay. We have looked into the issue and are making improvements with communication to ensure that this does not happen going forward. Again, I am very sorry to hear about the issues that you encountered and we hope that you will consider staying with us again.

"Quiet and Clean"

4
bertindg, Edmonton, Canada 24/11/2017

Stayed for 4 nights. Room was clean and although the room had the elevators along one wall of my room I never heard them. Housekeeping did a great job and checked with me to ensure everything was good.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am happy to hear that you had a good stay, and you were not disturbed by the elevators, even with the close proximity to your room. Again, thank you for taking time to review your stay, and we hope to see you again soon.

"Kid's Hockey teams!"

5
R9418HMpatriciaf, Calgary, Canada 24/11/2017

The hotel staff were awesome at how they dealt with kids throwing ice cubes in the hallway, running up and down hallways that their room was NOT located on. Didn't get the hockey teams name but they would not want it in the review... their behaviour should have been better and their ADULT companions should be ashamed of the lack of supervision.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am sorry to hear that you had to experience this in our hotel. We try our best to make sure that teams are supervised and understand the rules of the hotel, however this is not always possible to monitor. Thank you for being understanding of the situation and we hope to see you again soon!

"The booking process was horrendous."

3
Connie M, Edmonton, Alberta 21/11/2017

I stay at the property every time I'm in town ... she wouldn't listen at all. Check in was just as painful this time which is unusually and I think it was the same lady that booked us the night prior, which explains the hassle The room was fine, breakfast was ok.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am very sorry to hear that you had a bad experience with our front desk staff, and I will be sure to investigate this instance further. Please feel free to contact me directly if you would like to make a booking in the future and I would be more than happy to assist. Again, thank you for reviewing your stay and I hope that you will stay again soon.

"Consistently good"

4
GetawayGangAlberta, Alberta, Canada 20/11/2017

I have stayed here several times and provided a previous review. Once again they provided the same friendly front desk, nice clean room, good breakfast with a very pleasant staff member looking after it. The other great thing that Best Western still offers is same day cancellation at this location. This seems to be harder and harder to find. My trips to Edmonton are to take our son back to school after a break. It is nice to be able to plan a getaway along with the trip. In the winter, the weather can dictate how we make the trip and it is hard to plan for. It is nice to have a hotel that doesn't penalize me if our plans change.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. We understand that sometimes plans simply do not work out as expected, and we're more than happy to be able to make adjustments to reservations as needed. I am very happy that you continue to stay with us. We appreciate your loyalty and hope to see you again soon!

"Had a few problems but staff were amazing help"

3
Ernie1976, Saskatoon 20/11/2017

Had a few problems but the staff were amazing to deal with. First morning the breakfast was ice cold but the next morning it was hot and good. Great location for anyone shopping in the south common or ikea area.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am happy to hear that you enjoyed our breakfast. I will be sure to bring your comment to our breakfast team so they ensure that it is hot every morning. I am sorry that it was not great the first day. Again, thank you for taking time to review your recent stay and I hope to see you again soon!

"Best place to stay"

5
218chark, Camrose, Canada 20/11/2017

This hotel was wonderful for the time I spent there. I was expecting to have my mom with me, but she couldn't come so it was just me. I had booked the room with points and they still treated me very well and ensured that my stay was excellent. they even upgraded me to a suite. I just wish I could have stayed longer but I will be sure to return to this hotel and recommend it to my friends.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am very happy to hear that you had a chance to use your points, we truly value our loyal Best Western Rewards guests and ensure that even on their free stays, they're treated with the same perks. I hope we see you again soon!

"Accomodation in all Facets"

5
John I, Red Deer Alberta 13/11/2017

A great place to spend the time you need to in Edmonton. We will be sure to go here again. Hotel went above and beyond when asked to amend out stay due to surgery complications. It made it less stressful at a very tough time.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am very happy to hear that you will stay with us again, and that we were able to help you through a tough time. Being away from home can be difficult, we try to go above and beyond so our guests can feel the most comfortable during these hard times. Again, thank you for taking time to review your stay, and we hope to see you again!

"Nothing Fancy ` No bed bugs"

3
scottglenm, Sherwood Park, Canada 11/11/2017

Convenient location. Exterior looks great ~ rooms just ok. Pulled beds out to look for Bedbugs and found no sign. Points lost for a small bit of garbage, dust and pubic hair at the head of the bead Staff was friendly and it is refreshing to deal with employees who have a good command of the English language.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am happy to hear that our staff were friendly, we strive to provide the best customer service. We hope to see you again soon!

"Trip to Edmonton for a friends funeral."

5
User 10/11/2017

The room was very comfortable and roomy. The sitting area was very comfortable. The low rise tub was very helpful getting in and out of the shower. The breakfast room had a good variety of breakfast food items. The front desk staff were very polite and knowledgeable. Our stay was quite enjoyable and relaxing.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am happy to hear that you were able to enjoy our free breakfast and had a comfortable room. I appreciate your feedback, as it is always great to hear how our team is preforming. Again, thank you for taking time to review your stay, and we hope to see you again soon.

"Great Pool and Slide - OK Breakfast"

4
Paul S, Hanover 09/11/2017

Three things moved this hotel up to very good from average. First, the pool and slide were very clean and fun. One of the best hotel pools I've been in in a long time. Second, the beds were quite comfortable. Last, there was a tub of fresh fruit including blueberries and strawberries that was an excellent addition to the otherwise run-of-the-mill breakfast. Kudos to whomever is responsible for that.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am happy to hear that you had a chance to enjoy the pool and water slide, as it is a family favourite! We are always trying to improve our breakfast, and fresh fruit is a great way to start your day off. I am very happy to hear that our improvements are going over well. Again, thank you for taking time to review your stay and we hope to see you again soon!

"Clean rooms and excellent service!"

5
Wendy G, Red Deer, Canada 09/11/2017

The location of the hotel is perfect just off the highway. I have stayed here numerous times for business and leisure. The hotel staff are exceptional and I look forward to every visit. The variety of breakfast choices has increased over time as well. Bottom line good rates and a very clean room.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am happy to hear that you are a regular guest, we truly appreciate your loyalty to our brand and our hotel. We have worked hard to improve our breakfast items and are continuously looking for other ways to improve. Again, thank you for your feedback and we hope to see you again soon!

"Not really impressed this time"

3
User 08/11/2017

This is our go to hotel for edmonton, i cant even remember how many times we have stayed here. This last time I booked our room using airmiles and that was a mistake. We are platinum members and get treated as such under normal bookings, but when I booked using airmiles we weren't treated as well. Its the small things that count for us and we definitely noticed a change. So we are planning to go back to Edmonton at the end of this month and will probably find a different hotel to try. Hopefully the next time we decide to stay here its better.

"Good value"

4
312nathane, Rockyview County 08/11/2017

Great location for easy access off the high way and close to the airport. One of Edmonton's best pizza restaurant is in the same parking lot which makes for a great dinner. A lot of restaurants and shopping in close proximity.

"No Surprises"

4
User 07/11/2017

Great hotel. Well located with easy access to major roads. Staff is very friendly and very helpful. Pool with slide is very fun for children. The rooms are always very clean and they are a good size. Only complaint is the parking lot is poorly laid out.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am so happy to hear that our staff are friendly and helpful, we strive to ensure great customer service so our guests continue to stay and feel at home and welcomed. Again, thank you for your feedback and we hope to see you again soon!

"Always a great stay"

5
User 02/11/2017

Great staff who are always accommodating. Rooms are always clean, towels fresh and no old hotel smell. Hearty breakfast options and nice pool area. Restaurants within walking distance or take a short drive for shopping and entertainment.. Easy access to all major routes.

"Great Staff"

5
apd500, Lethbridge, Alberta 02/11/2017

Phenomenal front desk staff. Make you feel welcome and make sure you are checked promptly. They also make sure you are familiar with the hotel and all the amenities. Breakfast room is very spacious and inviting.

"Best Western Plus South Edmonton Inn & Suites"

5
580rolfh, Regina, Canada 02/11/2017

Booked two rooms for a one night business stay. The rooms were clean and quite and the beds were comfortable. The express check out made the check out fast and efficient. The breakfast was great as always. Thank you Best Western!!!

"Great Staff!"

4
Tim F, Calgary, Canada 01/11/2017

We took a group of families up for an Ultimate tournament. BW Plus Sth Edmonton went the extra mile to accommodate our needs. Nice rooms. Good location for our event. Excellent staff with superb attention before, during and after our trip.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am so happy to hear that we were able to accommodate your needs, and even go the extra mile! We strive daily to make any stay at our hotel memorable to our guests. We truly appreciate your feedback and hope to see you again soon!

"Great stay"

4
SHEILAandtom, PEACE RIVER 01/11/2017

Great hotel, friendly staff, clean and quiet. There are a couple of great restaurants within a 2 minute walk: Chop if you want a nice steak, and the White Spot if you want a more relaxed atmosphere or a lounge in which to watch some sports. Very conveniently located for where we had to go.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am so happy to hear that you enjoyed your stay! We are located close to a couple of restaurants, along with major roads and highways to make getting anywhere in the city easy to get to! Again, thank you for taking time to review your stay and we hope to see you again soon!

"Very comfortable"

5
User 26/10/2017

Hotel was very clean and comfortable. Beds were amazing, but the pillows were slightly lumpy. The pool is very warm, except there is no shallow end for small kids. The breakfast was probably the best I have had for continental. Great location if you're shopping in South Common!!

"The only place we stay in Edmonton anymore"

5
134deant, Fort McMurray, Canada 26/10/2017

Nice, clean rooms. Great pool/water slide for the family. Excellent breakfast lounge in the am. Conveniently located with easy access to many areas of the city. Competitive prices for rooms. Hard to beat.

"Awesome Value For Money"

5
Christine D, Grande Cache, Canada 24/10/2017

Very spacious and clean room with super comfortable bed! Modern bathroom with emergency amenities available from reception if you forget something! Great service, and good breakfast included. All in all a great deal. Will definitely stay here again.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am so happy to hear that you enjoyed you stay and we were able to help you with some items that you forgot! We strive to ensure our guests have the most comfortable stay possible. Again, thank you for taking time to review your stay, we hope to see you again soon!

"BEST WESTERN SOUTH EDMONTON"

5
Cynthia H, Calgary, Canada 23/10/2017

Best Western Hotels are always reliable! This hotel is conveniently located with lots of parking. The rooms are very clean and comfortable beds. The complimentary breakfast has a great variety with hot food included.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us! I am so glad that we were able to continue to meeds all of your needs as a guest. We truly appreciate your loyalty to the brand. Again, thank you for reviewing your recent stay, and we hope to see you again soon!

"Pleasant Stay"

4
darcyd88, Calgary, Canada 22/10/2017

Staff were always courteous and helpful. Breakfasts were reasonably good but I am not a big breakfast person. Room was clean and quiet. I stay a lot in Best Westerns when travelling and they did not let me down.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am so happy to hear that you're loyal to our brand when traveling! We love to hear that our hotel, along with other Best Westerns are able to meet all of your needs as a guest. Again, thank you for taking time to review your recent stay with us and we hope to see you again soon.

"Best value and experience bar none!"

5
Briansbass, Halifax, Canada 18/10/2017

I went to this hotel because of the price. Was I ever pleasantly surprised. Large vwery modern room, almost new, exceptionly clean, All staff ectremely polite and helpful. Hot breakfast best I have seen in years for this price range and I stay in value priced hotels about 70 nights per year. Never been here before but if in the Edmonton area I would travel a fair way to come back here and I do not overrate unjustly. I call a spade a spade but this was a diamond for the price of a spade.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am happy to hear that you enjoyed your time. As traveling and being away from home so much can get tiring, we try to make your stay with us comfortable. Again, Thank you for taking time to review your recent stay and we hope to see you again soon.

"King jacuzzi"

3
Lonnie N, Fort McMurray 15/10/2017

Not too impressed with the king jacuzzi No wine glasses and had to request the bath robes. Couldn't even get wine glasses from front desk. The bed was comfortable and the staff was friendly Expected more for a jacuzzi suit

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for reviewing your recent stay with us. I truly apologize that we didn't meed your expectations for the jacuzzi suite. We have recently gotten new wine glasses, so this should no longer be an issue going further. I will be sure to look into solutions regarding bath robes in the rooms as well. Again, thank you for taking time to review your recent stay and we hope to see you again.

"Best Best Western in Edmonton!"

5
dtcooper, West Bend, Wisconsin 15/10/2017

I have to start with that the bed was the most comfortable I've slept in and I'm very long time. The hotel met and exceeded all my expectations. Location was easy to get to staff was friendly and professional, everything was modern clean and well kept. Good job guys, I am fussy and you guys set the bar high for my next hotel!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am so happy to hear that we exceeded your expectations! We always love to hear feedback on how comfortable our beds are, thank you. We hope to see you again soon!

"Edmonton south"

5
terryandrosemary, Brisbane, Australia 15/10/2017

We booked on the run, visiting Edmonton for first visit. We have stayed at Best Western throughout the world, and they are always good. Best western south was no exception, from the checkin where we were given an upgrade, to checkout it was a great experience and we would have no issues recommending this Hotel to Travellers.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am happy to hear that you're so loyal to the Best Western Brand, and we met all of your expectations. Again, thank you for taking time to post a review, and we hope to see you again soon.

"Great place to stay"

5
User 12/10/2017

Very comfortable beds, had a king suite room, lots of space very clean, good amenities. Staff very friendly and accomodating. Definitely will stay here again. Nice hot breakfast lots of options. Good area shopping near by.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. Our king suite rooms are a personal favourite, very comfortable and spacious with a sitting area. Again, thank you for taking time to review your recent stay and I hope to see you again soon.

"Best WEstern Edmonton South"

4
geoffreyf432, Yellowknife, Canada 12/10/2017

Have stayed here a few times. Got a great rate with my Best Western membership. Kids always like the ool and we enjoy both the hotel and its location. Close to White Sot and South Ed Commons. Staff is always very helful and friendly.

"Good Location and pleasant staff"

4
AbhijeetKarajgi, Fort McMurray, Canada 12/10/2017

Stopped for overnight stay. Did not encounter any issues during the stay. Rooms look a bit jaded and breakfast experience was fine. One note that Breakfast attendant was very quite with less interaction with guests on the other hand Housekeeping team and the front desk team were friendly and interacting with pretty much everyone.

"Great for family vacation"

4
X8762ODbrendap, Kelowna, Canada 10/10/2017

We were a large group ages from 4 years to 70. We were offered a small meeting room for a couple of hours in the evening that allowed us to have a place to visit besides individual guest rooms which worked great for us. The hot tub was not working for the entire Thanksgiving weekend but that was beyond the hotels scope to repair but we were given extra rewards to compinsate for this. I would stay here again

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am so glad to hear that we were able to give you access to our small meeting room, so your family gathering was more enjoyable. Meeting with large families over the holidays can be difficult to accommodate, I'm please that we were able to help. Our hot tub unfortunately went down right before the long weekend, which is never an easy time to get parts to repair. However our pool was still able to be used, and I am happy to hear our front desk agents were able to find a solution for you. Again, Thank you for taking time to review your recent stay with us, and we hope to see you again soon!

"Successful satisfaction"

4
That_Girl_in_YYJ, Victoria, Canada 09/10/2017

Family event in Edmonton. Choose this hotel for price, location and pool for the family members who have kids. Location suited us fine - close to family, close to shopping and close to main thoroughfare. Rooms were spacious and clean. Liked the fridge and micro for optional snacks late at night and early morning. Breakfast was adequate, Denny's is right across the parking lot for options. A few other restaurants close by if needed. Was a Thanks Giving Weekend so very busy with children which we don't have but we really didn't notice too much except at the breakfast time. Staff were friendly and helpful. Overall - this hotel for the money was just great.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for reviewing your recent stay with us. I'm so glad to hear that you were able to enjoy Thanksgiving weekend with us, and make use of the extra amenities. Again, thank you for reviewing your recent stay with us. I hope to see you again soon!

"Excellent location"

5
Hugh S, calgary, Canada 02/10/2017

the Hotel and rooms are always clean and staff are excellent. great location as its close to everything you need. large shopping centre within 5 minutes. I stayed here for years cause of the people. very helpful

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. We're so glad to hear that you continuously stay with us. We truly appreciate your loyalty to our brand and our hotel. I hope to see you again soon!

"Very Comfortable"

5
User 28/09/2017

The foyer was very inviting and check in was painless. Our room was clean and laid out very nicely. We appreciated it had a fridge and microwave as well. The pool was lots of fun and the staff was very friendly. We were able to order pizza in and it was delivered to our room. We really enjoyed our one night stay and would recommend this hotel to others.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. We're so glad that you had a chance to enjoy our pool, as it is a great attraction to our hotel. We hope to see you again soon.

"Very comfortable"

4
User 28/09/2017

Breakfast has variety Pool is nice an refreshing Hot tub is relaxing Gym is good Staff is friendly and professional Beds are comfortable The room with jacuzzi is a lot of fun Hotel is very close to the airport

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. Im glad you got a chance to use all of our extra amenities, such as the hot tub and pool! Our convenient location off of the highway makes easy access to the airport, along with many restaurants, and shopping. We hope to see you again soon!

"Great Rate, Service and Sleep"

5
Lee S, Fort McMurray, Canada 27/09/2017

Stayed at this hotel for 2 nights last week. The check in staff was very friendly. The room was quite clean, comfortable and modern. Didn't try the breakfast as we had appointments but would definitely return to this hotel again and recommend it to family and friends.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I'm very happy to hear that our staff were friendly, and you enjoyed your room. I hope you do get a chance to stay again and try our breakfast. We hope to see you again soon!

"Great Place for Family Stay"

4
Y3704HWsusanc, Calgary, Canada 25/09/2017

This hotel was a great place especially when you have a family or children. The breakfast was hot and very good and the pool with water slide is a favorite for both the kids and adults. Great for teams!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. We're so glad to hear that you and your kids got to enjoy our water slide, I've heard great things about it. We hope to see you again soon!

"Comfortable Beds"

3
danahJ703ES, Grande Prairie, AB, Canada 21/09/2017

I stay at this hotel frequently and overall I never have a problem but this time I was not impressed with the cleanliness of the room. The bathroom door was disgusting and could use a wipe down. It made me wonder how clean the rest of the room was. It was obvious that the house keeper was in a hurry and did not take pride in her/his work!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. We appreciate your continued business and truly apologize for your experience. I will be sure to bring your comments to our housekeeping department to ensure that situations like these do not occur again. Again, I thank you for your review, and hope that you will stay again.

"Recommend"

4
E533TDdebbiew, Lloydminster, Canada 18/09/2017

One night stay with family for weekend. Very satisfied with all amenities. The pool and hot tub were a hit with the kids. Parking was limited but we arrived late. Would certainly recommend. We would stay again.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. Our pool and water slide is a huge attraction to our hotel. Families of all ages are able to enjoy it. We hope to see you again soon!

"Friendly, clean, great value"

5
mikecB3176ZK, Canada 18/09/2017

Checked in late, front desk staff were very helpful and upgraded room. Room was clean and hotel was quiet. Bed was a little softer than we are used to, no issues. Would definitely stay again on our next visit to Edmonton

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. We're glad to hear that you enjoyed your stay, and will stay again!

"Quality hotel for a good rate"

5
P5088LRstever, Saskatoon, Canada 12/09/2017

Good hotel and good quality for the rates. Nothing too fancy, but it has a nice pool and hot tub and nice modern rooms. When I asked for a quiet room since it was not busy, the clerk went out of his way to accommodate me with a very pleasant attitude. The full hot breakfast had lots of variety and everything was well laid out and fresh. This was the second time here for me and I'll definitely stay here the next time I'm in Edmonton on business.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to post a review of your recent stay. We're so glad to hear that you enjoy our breakfast, and had time to use the pool and hot tub. We strive to accommodate our guests needs whenever we're able to! We hope to see you again soon!

"Great place to stay"

5
Byron C, Fort McMurray, Canada 11/09/2017

Great place to stay. Swimming pool for all ages. Staff are friendly. Breakfast included with the price of the hotel. Great pizza place across the way. Minutes away from great shopping/ movies etc.....

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. We're glad that you had a chance to use the pool. Our water slide is a great attraction for everyone! We hope to see you again soon.

"2 Year Old Birthday Party"

5
Carol B, Langdon, Canada 11/09/2017

The Motel and Rooms were clean and very comfortable. Breakfast was great with many items to choose from. Would definitely recommend it to anyone and will definitely be back. Also stayed here last year.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay at our location. We're glad that you enjoyed our breakfast, we have made recent changes to the breakfast line and have heard nothing but good things. We hope to see you again soon!

"Vacation stop over"

5
philipk723, Fort McMurray, Canada 11/09/2017

We stayed at this location, just because the other BW location we normally stay at was full, after 2 nights at this location, this will be our new place to stay while in Edmonton. They had great service, rooms were clean and comfortable. Breakfast was perfect with several options, eggs, sausage, toast, cereals, fresh fruits.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We're so glad to hear that we are your new place to stay while in Edmonton! We strive to provide warm and welcoming service. We hope to see you again soon!

"Amenities & Clean"

4
C H, Saskatoon, Canada 10/09/2017

Amenities provided at the hotel are great and the staff is wonderful and friendly. The breakfast area is very clean and a good selection of hot and cold food items. The pool and deck was clean and spacious - great water slide. It was nice to have warm water temperature in the pool and the hot tub was hot. No complaints with the fitness area except it would be nice to have another bike. The room overall was clean but just an average room with a very uncomfortable armchair. The beds were comfy. I am very scent sensitive and there was some sort of scent in in the room. Thankfully, the windows were able to be opened to air it out. Overall, we were quite happy and felt safe with the hotel.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking the time to review your recent stay with us. We're glad to hear that you got to experience all of our extra amenities. We're constantly looking for ways to improve, and truly appreciate your feedback. We hope to see you again soon.

"Great location, close to everything"

4
Frank H, Brampton, Canada 05/09/2017

This is an excellent hotel. Family friendly with a nice pool and waterslide. Hot tub too. It has a great breakfast buffet which is included. Very friendly staff. Beds are extremely comfortable, as are the pillows.

"Nice"

4
User 03/09/2017

AC unit didn't want to adjust the temperature in our room. Otherwise a great room and stay. Front desk staff was friendly and helpful and let me keep my second room key at the desk so I didn't have to come down to meet my other half since the elevators require keys to use them.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking the time to review your recent stay with us! We apologize for your a/c unit not working properly, but are glad you enjoyed the rest of your stay! We hope to see you again soon.

"August 2017 Edmonton stay"

4
User 02/09/2017

The hotel is well situated in the city. It is very clean and the staff are very attentive to the needs of their guests. Wi Fi works well and the breakfast was good and provide a good variety on items each day. Would suggest getting to breakfast by 08:30 if you want to avoid the rush.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We are so pleased to read you enjoyed your recent stay with us. We strive to provide the best service, and we hope to see you again soon.

"washroom supplies"

3
josepho795, newport, Canada 02/09/2017

very poorly supplied of clean face towels, how many, sometimes 2 other times 1 new 1 left from day before and was used, different amounts of shampoo and items left per day. rooms were clean daily and staff was friendly.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for the lack of washroom supplies. This is a concern that we have not taken lightly. We will be sure to look into the situation further to be sure you receive the proper amenities in your room during every stay. We hope you will consider staying again.

"Wonderful Stay"

5
Wellie L, Chelmsford, Canada 31/08/2017

Desk clerk (Sarah) was very helpful with future hotel bookings and our stay.Also we found your pool facility very spacious for the family and others. The breakfast selection was very good and everyone was satisfied.Very pleasant stay.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We are so please to hear that you enjoyed your stay with us. We strive to provide the best service possible. We have also continuously been making changes to our breakfast line up, we're glad that you enjoyed it!

"Our August 27/ 17 Hotel Review"

5
LABuckKelowna_Canada, Kelowna, Canada 30/08/2017

Our overall experience at this hotel was excellent. The staff were friendly and helpful and the hot breakfast was great. Our room was clean and well appointed. We will plan to stay at this hotel on our next visit to Edmonton.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We are so pleased to read you enjoyed your recent stay with us. We have recently made changes to breakfast, we're glad to hear that it was great. We hope to see you again soon.

"Terrible service. Very unfriendly staff. They do not seem to care. We arrived at 10:30 at nite and had 2 kids with us."

1
User 29/08/2017

We had 2 kids and upon arrival the checkin took 30 minutes although we made our reservation ahead of time. We stayed for 3 days and the next morning they made us move to another room because someone double booked the room.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. System errors do happen, which results in double booking. We apologize that we could not accommodate to keep you in the same room. But we will look into other ways to handle this situation in the future.

"Great Value"

5
ronp493, edmonton, Canada 28/08/2017

This hotel was a an excellent property for the price. We will be going back there soon. The staff were friendly and courteous. The breakfast was well presented and had a variety of everything for anyone. The food was fresh, hot, and delicious. We didn't use the waterslide or pool this trip but our kids would have loved it!!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We are so pleased to read you enjoyed your recent stay with us. We are equally pleased to read you enjoyed the breakfast. We have recently made a few changes in this area and it's great to know the changes have improved our breakfast. Our water slide is very popular with the kids, we hope that you're able to come back with your kids and enjoy it too!

"Always very good to excellent"

5
BonanzaV35B, Vernon, Canada 28/08/2017

The staff are always helpful and personable. The rooms are relatively large and the beds are very comfortable. Breakfast is good to fair and the facility, quality and service at breakfast compares well with other similar facilities. there is ample parking and a number of restaurants nearby. There is also very good access to the city and to highways both to the south, east and west. We highly recommend this hotel.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We are so pleased to read you enjoyed your recent stay with us. Our location is very convenient to the major highways, so you can access most areas of the city within a reasonable time! We hope to see you again soon.

"Leisure"

5
albertlR9877XI, Canada 21/08/2017

Excellent hotel within a quiet location. Staff was very friendly and very helpful in answering any questions that may have came up. The hotel looked very clean and presentable to anyone that was looking at the hotel from the road or parking lot.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for your review. We are glad you enjoyed your stay with us, and were happy with the service our staff provided. We strive to ensure that the hotel clean and well kept. We hope to see you again soon!

"Great Hotel with Friendly Staff"

5
C4248JZjeffreym, Calgary, Canada 21/08/2017

I stay at the Best Western South Edmonton at least once a month and every time they are extremely friendly and the rooms are always clean and quiet. The breakfast is well stocked and Tess the breakfast host makes sure everything is clean and replenished. A great hotel.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We are pleased to be your hotel of choice when you stay in Edmonton! Thank you for being a loyal guest, and we're glad to hear that you're able to enjoy all of our amenities!

"Wonderful"

5
suemL4378WN, Victoria, Canada 20/08/2017

The front desk staff were friendly and more than helpfu. They werel especially good at dealing with our reservation screw-up because several of our family members all made the same reservation. The breakfast was delicious and the breakfast room was spacious. The pool was fun. I would go back there for sure.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We are so pleased to read you enjoyed your recent stay with us and the front desk staff were helpful in sorting out your reservation mix-up. We are equally pleased to read you enjoyed the breakfast. We have recently made a few changes in this area and it's great to know the changes have improved our breakfast.

"ask about the automatic thermostat setting"

4
JazzBone, Lethbridge, Canada 20/08/2017

Everything was fine with the room, except for the thermostat resetting to 85 degrees F each time we were out of the room. It did eventually cool down when we reset the thermostat upon our return, but there was no mention of this at the desk, and no signs in the room or notes in the desk binder that this would occur. We never did mention this at the front desk when we went by, as they were always busy with customers

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking the time to post your review regarding your recent stay at our property. Please accept our apologies regarding the issues you experienced with the thermostat in your guest room. Please know that we do not have thermostats that reset when a room is unoccupied, therefore there is something wrong with the one in this particular room. We'll have our maintenance staff look at it and make the necessary repairs promptly. We want all our guests to let us know of any issues they may be experiencing while staying with us, so we can have an opportunity to correct the problem. We hope that all our guests experience a superior stay with us. Again, please accept our sincerest apologies. We hope you will give us another chance to provide you with a superior stay the next time you require accommodations in South Edmonton.

"Great stay"

5
SpizzyNix2, Cranbrook, Canada 18/08/2017

Was a very well kept hotel, staff was extremely polite and helpful. Breakfast was great. Would definitely stay here again, if we ever needed to travel to Edmonton, as well as recommend to others. :) :)

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for your review and that you would recommend us to others. We greatly appreciate it, as word of mouth means so much these day. We strive to provide our guest with a superior stay and with everything they need in a hotel. We look forward to welcoming you the next time you visit South Edmonton.

"Good value for your money!"

5
pgenevieve, Edmonton, Canada 17/08/2017

Was very pleased when my staff could provide for the specific request I had made( quite corner on top floor). Very accommodating staff, nice big room, complimentary breakfast, walking distance to many shops and restaurants, close to airport. All I want in a hotel! Would stay again!

"Value and quality service"

5
David Z, Prince Albert, Canada 17/08/2017

This is our hotel of choice when visiting Edmonton. It is quiet and the room quality is excellent. I recommend this hotel without hesitation. The hotel is conveniently located close to the South Edmonton Common outlet mall and the Calgary Trail.

"Awesome hotel. Family friendly"

5
K9942POandym, Rycroft, Canada 17/08/2017

We absolutely love this hotel. It is perfect for families, but my husband also loves to come when in the city for business. Staff is always very friendly and accommodating. The kids love the pool and waterside. We come to this hotel every time we are in the city. Perfect location for shopping!!!

"weekend of soccer"

4
valeriebR7999JA, medicine hat, Canada 14/08/2017

nice hotel , clean very nice location restarents close by which is nice. good breakfast nice variety. big rooms nice tv, room to have a group meeting with a meal we brought in. Lots of parking which is nice. it is a very nice hotel I will stay here again if necessary in the future. the price was also very reasonable, and to my liking.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking the time to write your comments and post your review. We have become a popular hotel for sports teams and families. We are pleased to read you enjoyed your recent stay and will stay again should you require accommodations in South Edmonton in the future.

"Great Value Stay"

5
John M, Calgary, Canada 14/08/2017

Modern, clean hotel with excellent amenities and location regardless the purpose of your stay. Breakfast is more than sufficient with conscientious staff to ensure everything is available. Rooms are spacious and clean.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We are pleased to read you enjoyed our upgraded hot buffet style breakfast. We have recently added and changed some items, so it's great to know the improvements have helped and guests are enjoying it more. Many guests choose our property for it's convenient location and we're pleased you chose us as well. We hope we will be welcoming you again in the near future.

"Excellent value for money"

5
albertagooner, Fort McMurray, Canada 10/08/2017

Conveniently located on the south side of Edmonton, this hotel offers excellent value for money. My room was clean and cool. The Internet connection was quick and easy. Parking was plentiful. The staff were courteous and efficient. I appreciated the quality of the food as well as the choices for the complimentary breakfast. Unlike some competitors, this hotel offers fresh fruit.

"Good hotel to stay at."

4
alexandrepP2802IK, Calgary, Canada 07/08/2017

It is clean and spacious, comfortable beds, great amenities and good service, kid friendly plus a good location. Some rooms have bigger fridges than others. I definitely will book this hotel again if I had to.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking the time to write your comments and post your review. We truly appreciate your business and your feedback. We are definitely an excellent choice for families; as water slide is a huge hit with kids of all ages. We look forward to welcoming you during your next visit to South Edmonton.

"Convenient and exceeded all expectations"

5
timhU484LU, Duncan, Canada 05/08/2017

Comfortable & clean hotel with a daily hot breakfast buffet. Friendly staff and ideal location made this a great stay for us. Room and amenities modern and functional. Lots of parking, if not right out front.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We truly appreciate you taking the time to write your comments and post your review, thank you. We are pleased you enjoyed the hot breakfast buffet and found our location convenient for your needs. We hope you will choose our property again, the next time you require accommodations in South Edmonton.

"Close to where you need to be"

4
Lori F, Grande Prairie, Canada 04/08/2017

Good hotel for getting to places either for shopping or evening out of entertainment. Quiet hotel. For breakfast the food served is great however it could be hotter. Found all the hot foods were quite cold.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We are pleased you found our location great for shopping and entertainment. Thank you for letting us know about the hot items being on the cold side. We are looking into the issue and will have them taken care of promptly. We hope we can welcome you again the next time you require accommodations in South Edmonton.

"Great stay in Edmonton"

5
William A, Milwaukee, Wisconsin 03/08/2017

BW Plus SouthEdmonton was a great location to end a 20 day motorcycle trip that covered 4300 miles. They had everything I needed and wanted. Great beds. Breakfast was as expected with good quality and the cleanliness of the dining area was very good.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We are so pleased you had a great stay with us recently. 4300 miles over 20 days on a motorcycle, that sounds like an amazing trip. Thank you for taking the time to write your comments and post your review. We hope you will stay with us again the next time you require accommodations in South Edmonton.

"Great Value"

3
Nancy C, Calgary, Canada 02/08/2017

We stayed only one night at the Best Western, my daughter had some business for the day. Beds were very comfortable, but the pillows needed to be replace. Breakfast was from 7 until 9:30 am. We got there around 9 and there was very little left until the replished the items. We landed up my having what was left (continental breakfast).

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We appreciate you taking the time to write your comments and post your review, thank you. Please know we have new pillows on order, however, they have not yet arrived. The breakfast hours during the week are 6am - 9:30am and extended to 10am on weekends and holidays. I will be speaking with the attendants to ensure they are being more attentive to the breakfast items and replenishing promptly. Thank you for bring this issue to our attention. We hope you will stay with us again the next time you require accommodations in South Edmonton.

"Another 5 nights"

4
John S, Atlanta, Texas 02/08/2017

This was my third stay at this property. As last time, great location, clean, good price, friendly staff, good beds, dark rooms, and area is quiet except for vacationing KIDS running the halls. My other times here were all during non summer and no issues. Just know if its summer kids will be running wild... all for fun but get a handle on your kids people, running halls, banging, jumping on beds should not be going on after 9pm... some people are up ay 5am for work.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for your comments. Your business and feedback are very important. We appreciated you pointing out the issue with kids running in the halls past 9pm. I'll ensure the staff better monitor this situation on a daily basis. We look forward to welcoming you again during your next visit to South Edmonton.

"Quiet comfortable night stay"

4
User 02/08/2017

Enjoyable stay. Nice, helpful staff. Pool was warm!! Water slide fun. Small pool if there are a few families. Every where was clean. Lots of parking, although not right by the door. Location is far south away from west ed and other attractions/shopping/restaurants; however, short drive to nearby commercial area. Denny's and white spot only eating nearby, nothing in the hotel past breakfast. Wifi worked perfectly and easily. Seating avail in the lobby, nothing quiet. Staff was very nice; however had to wait at check in, and other times as the one person was always busy with another guest. I did not have breakfast so cannot comment. Our room was near the breakfast area and we did not hear anything or anyone..... peacefully slept. The bed was soft. Not many towels or amenities but staff was nice to get what we needed. If you don't need to be further north, I highly recommend hotel.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for taking the time to write your comments and post your review. We truly appreciate your feedback. Knowing what you liked and how we can improve helps us to deliver a superior experience to future guests. We are conveniently located to lots of shopping in Edmonton's South Common. Although we do not have a restaurant connected to our building, we do have one in our parking lot. Royal Pizza has been a great choice for families and those staying with teams. The Chop Steakhouse and bar and Dennys is located directly behind the hotel, and is within walking distance. As is the White Spot located across the street. Located just off the QE2, we have been a great choice for travelers coming from the airport and those needing easy access to the Anthony Henday. We are pleased you were able to have a peaceful sleep while staying with us as well. We have many guests asking where they can purchase our mattresses as it's the best sleep they've had in a long time. Again, thank you for your time. We look forward to welcoming you again the next time you require accommodations in South Edmonton.

"No towels no water"

5
X1538YHfranka, Orlando, United States 01/08/2017

Staff was trying to hoard towels and water! need 200 characters to post qwertyui qwer tyypupuijdl dkeppep lef vkpe tyypupuijdl dkeppep lef vkpe sdkfljv mropt vm ldkvmidsdj mjgpioerv aserlpj vntju nv a'wp ermvj pwe wep

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
I appreciate you taking the time to post your review, thank you. I apologize we had a shortage of towels and water during your stay. Please know we had linen ordered, however it had not yet arrived prior to your stay. Regarding the water, I'll be speaking with the staff to ensure they have drinking water available for our guests. Thank you for bringing these issues to my attention and please know we are on top of resolving them. We hope you will give us another opportunity to deliver a superior experience to you should you require accommodations in South Edmonton in the future.

"Would stay again"

5
590sherylf, Kelowna, Canada 27/07/2017

It was a great sleep in a comfy bed. It was a quiet stay even when hotel was full. We will be returning for sure. Recommend this hotel for anyone looking for a place to stay in or around South Edmonton.

"Was a nice stay"

4
mgjensen, Barnwell, AB, Canada 23/07/2017

The room was nice, the hotel was easy to get to. The service was good. Had a good breakfast that was different each day with a fairly large variety. Worked long days so I didn't try the exercise room or the pool but they looked good.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking the time to write your comments and post your review regarding your recent stay with us. We appreciate your business and use your feedback to ensure future guests experience a superior stay with us. We hope we can welcome you again the next time you require accommodations in South Edmonton.

"Best hotel in Edmonton"

5
883clareh, Saskatoon, Canada 21/07/2017

Excellent in every respect. One of the best hotels we have ever used. Very up to date, clean, courteous staff. Excellent breakfast in a clean spacious area. No complaints at all. Not much else to be said.- all good.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We are so thrilled you enjoyed your recent stay with us. Taking the time to write your comments and post your review are truly appreciated, thank you. We look forward to welcoming you again during your next visit to Edmonton.

"Highly Recommend this Hotel"

5
BrynnyH, Victoria, Canada 20/07/2017

This is an excellent hotel with very conscientious and helpful staff. Every one at the hotel, including the front desk staff, the maintenance person, the breakfast room attendant, and the supervisor of housekeeping, was positive, helpful, and appeared to be very conscientious about doing their job well. The hotel has a great water slide for young children, an EXCELLENT laundry room, and very clean, well-maintained public areas. As a person who has an allergy to animal hair, I really appreciated the hotel's "no pets allowed" policy. The hotel is very conveniently located on the south side of Edmonton, near South Edmonton Common. I would definitely recommend this hotel to any one who requires accommodation in this area of Edmonton.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking the time to write you comments and post your review. We truly enjoyed having you stay with us. The staff are dedicated to ensure our guests experience a superior stay. We appreciate our guests feedback as it helps us to know what our guests like and where we can improve. We hope you will be able to come back and visit us again soon.

"The great place for a leisure"

5
User 20/07/2017

We got the good service during our stay. The staff was very professional and friendly. The breakfast was tasty and diverse. The room and the bathroom were clean. The good price for such quality level! We really enjoyed our stay!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We are so pleased to read you enjoyed your recent stay with us. Thank you for taking the time to write your comments and post your review. We truly appreciate your feedback so future guests are able to make an informed decision. By telling us what you liked and where we can improve helps us deliver a superior experience to them as well.

"Another Soccer Trip"

5
Bruce P, Lethbridge, Canada 17/07/2017

Always stay when we travel to Edmo. Location is great. Breakfast is great and plentiful. And Roya Pizza next store. Staff are awesome. Rooms are clean and spacious. Any time we come to Edmo we will always return.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for taking the time to post your review regarding your recent stay with us. We are pleased to read our property is your go-to location whenever you require accommodations in South Edmonton. We continually strive to ensure our guests experience a superior stay to ensure they become repeat guests. With our convenient location to amenities and sports fields nearby, we are a great choice for teams and families.

"Excellent hotel"

5
wendygO4049DP, Okotoks, Canada 17/07/2017

Very nice hotel with lots of amenities such as pool and breakfast. Clean rooms and nice comfortable beds and pillows. The staff are great. Don't forget to get pizza from Royal Pizza. Walking distance and it's the best!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking the time to let other's know about your recent stay at our property. We truly value your feedback and any suggestions you might have. Our hotel is a popular choice for families as the pool and water slide are a big hit. With the many restaurants within walking distance, it's nice for those staying a few nights to have different foods to choose from. We continually strive to provide our guests with a superior stay and look forward to welcoming you again the next time you require accommodations in South Edmonton.

"Great South Edmonton Hotel"

5
NoWorriesJustBreathe, Saskatoon 16/07/2017

I booked 2 rooms here for July 10-11th . I usually book the Four Points by Sheraton Gateway, as it's a great hotel. I decided to try Best Western Plus South because it was a bit less $ and had breakfast (a bonus)! I am so glad I did, as we all liked it! Will book it again, if the price is right!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We are pleased to read you enjoyed your recent stay with us. Thank you for taking the time to write your comments and post your review. Your business is truly important to us and we want to ensure you book with us again in the future. If you have any questions or concerns when making your next reservation, please know I am available to assist and answer any questions.

"Very good location, clean and comfortable"

5
Lucy T, Kugluktuk, Canada 10/07/2017

This hotel has a great swimming pool with a slide for people to use.it's in a good location for outings to any location you want to go to as it's close to bus stops or LRT stations. You can walk to Kingsway Shopping Center which is just across the street.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking the time to write your comments and post your review, however, I believe you are referring to a different Best Western Hotel. Although, we are conveniently located in South Edmonton, near Edmonton's South Common shopping, the Kingsway Shopping Center is located closer to the City Centre. Our location has easy access to QEII and the Anthony Henday and we are located a short 10 minute drive from Edmonton's International Airport. Perhaps the next time you require accommodations in Edmonton, you will try our location. We would be happy to welcome you.

"excellent"

5
kimhQ833PP, Canada 05/07/2017

once again, Best Western has provided us with excellent service from the time we arrived to the time we checked out. We used the express check out, easy pesy. Everything was clean, fresh towels for the pool area. I did suggest some outside sitting areas if possible

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We truly appreciate your business and welcome you suggestions. We will look into the possibility of adding outdoor sitting areas as we work towards implementing improvements. Thank you for taking the time to write your comments and post your review. We hope you will be able to come back and visit us again.

"Excellent stay"

5
User 04/07/2017

Comfortable beds, friendly staff, large rooms, slide for the kids, good breakfast excellent stay every time. Check in and check out is always smooth, staff even have treats for the kids on check in. No disappointments

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking the time to write your comments and post your review. We value your business and feedback. Our pool and water slide are a definite hit with families. We look forward to welcoming you again should you require accommodations is South Edmonton in the future.

"Burton Cumming's rock concert"

4
274rodg, Edmonton, Canada 28/06/2017

Best Western member. Great stay but we are starting to notice more and more scammers are approaching patrons in the parking lot when you are parking your vehicle. Can be unsettling to some when this happens.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for letting us know about the issue of the scammers in the parking lot. We will be addressing this issue so they know they are not welcome, at any time, on the property. We hope you enjoyed the concert and that you will choose our hotel for the next concert you would like to attend in the city.

"Best OF THE BEST"

4
Will S, Lethbridge, Canada 28/06/2017

If your traveling into Edmonton for Business or Personal, whether from southern Alberta or flying in this Best Western is conveniently located near the Airport or Hwy (2) south. Great friendly staff, good quality rooms that will meet or exceed your needs. Breakfast is great and has items to meet your dietary needs. I am a 'Celiac' and they have items that meet my dietary requirements.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for taking the time to write your comments to let others know about our breakfast. We are so pleased to be able to provide gluten free options, which are available upon request. Our staff are always ready to welcome our guests and assist with their individual needs. We look forward to welcoming you again during your next visit to the city.

"Best Western Plus in Edmonton South best ever"

5
User 27/06/2017

We were in Edmonton for medical reasons. The young lady at the desk accommodated our need for a room allowing for mobility issues, was extremely helpful and lovely to deal with. The breakfast is excellent, and the staff person cheerful and keeps as an eye out in order to refill dishes as soon as they dip a little. All in all, recommend this hotel heartily.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for choosing our property for your recent accommodation needs in South Edmonton. We truly appreciate your business. We would like to take this opportunity to thank you for taking the time to write your comments, post your review and recommend our hotel. We hope all went well with your medical appointment and look forward to welcoming you again, should you require accommodations in South Edmonton in the future.

"Comfortable Overnite Stay"

5
wendyhB9712HP, Grovedale, Canada 27/06/2017

Pleasant and accommodating staff Clean and comfortable facility Close to shopping outlets Close to Dental Centre Quick exit onto Antheny Henday freeway to leave Edmonton via the outskirts rather than through the city. Time-saver.

"Business meetings"

3
T7491KEcolinh, Cochrane AB, Canada 26/06/2017

Room was booked as premium king. I was given a standard queen. Pillows not comfortable. (Not enough support) Bed only passable. I would be extremely reluctant to book into this hotel on my next stay in Edmonton. Location was good. Parking availability was good. The room, which is the main reason that I pick a hotel, fell way below expectations. Very uncomfortable sleep. Especially when compared to the Best Western in Lethbridge and all the Holiday Inn's that I have stayed at. Wouldn't recommend this hotel to anyone.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
I apologize for the issue you experienced regarding the room type. Please know I have instructed the front desk to ensure our guests are assigned the room type they book or an upgraded room, never a lesser room type. It's a Best Western standard that all Best Westerns use the same pillow. With that being said, I do know that some of our pillows are at the end of their life cycle and I will be working on getting these replaced with new. Again, I sincerely apologize for you being assigned the wrong room type and having to inconveniently move to the correct room type during your stay. I hope you will give us another opportunity to deliver a superior experience to you in the future.

"Medical consultation"

3
Glen D, Dawson Creek, British Columbia, Canada 21/06/2017

2 bedroom, air conditioning worked in one bedroom only. Picked this hotel for the amenity to my early morning appointment location. The staff was apologetic for the air conditioning not fully operational.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We appreciate you bringing the issue of the air conditioning unit to our attention. We have had maintenance look at it to ensure it's fully operational for future guests. Thank you for taking the time to write your comments and post your review. Your feedback helps us deliver a superior experience to you and other guests in the future. We hope you will come back and visit us again the next time your require accommodations is South Edmonton.

"Business"

5
401douglasr, Calgary, Canada 19/06/2017

The staff were exceptional, room was very clean and comfortable, breakfast selection was very good and the attendant did an excellent job to ensure that I received everything that I required. She also kept the tables and lunch room extremely neat.