Best Western Plus South Edmonton Inn & Suites

We recently had a pleasant stay at the Best Western South; we have been loyal customers of Best Western for years. Unfortunately, post stay, we were charged $400 for damage that we were told happened to the blind in the room. We were told that there was a cracked piece which was also missing. During our time, the blind seemed to be functioning well and we did not force it or misuse it in any way. There were no children or other visitors in the room during our 2 night stay. We spoke with the manager afterwards, but he was adamant that we broke it.

Horrible customer service. Was billed for elevator repairs when our team was physically not even in the hotel to cause the damages at the managers claimed times. Even proved our game times and wasn't good enough. He claimed to have video footage but would never let us review it. His story of the damages changed 2-3 times never lining up. Beyond rude to paying families that stayed at the hotel. Unacceptable behaviour and uncooperative. An absolute disgrace to the best western brand. Highly recommend to NEVER stay here.

I would not recommend this hotel to anyone. This is the first time I have taken time to write a negative review but I feel like people should be warned! Feels like a prison

I rarely leave reviews, but this experience was so unbelievably bad that I feel obligated to warn others. This was, without a doubt, one of the worst hotel stays I've ever had. The cleanliness alone was unacceptable—the room felt grimy the moment we walked in, and the bathroom was absolutely disgusting. But the biggest issue—by far—was the staff. I have never encountered such consistently rude, hostile behavior in a hotel. From the moment we arrived, we were treated like an inconvenience rather than paying guests. The tone was sharp, dismissive, and at times outright disrespectful. We were traveling with kids, and the way staff interacted with them was shocking. They were unnecessarily harsh and unfriendly, making what should have been a relaxing stay feel tense and stressful. At one point, our children were simply going between rooms and we were reprimanded and threatened with a $100 fine for stomping too loudly - something so minor. It felt excessive and intimidating especially as it was in the middle of the day. To make matters worse, we received a text message from the hotel during our stay that came across more like a warning than communication. Instead of feeling welcomed, we felt monitored and uncomfortable the entire time. The situation at the pool was the final straw. While adults were sitting nearby supervising their kids swimming, staff came over and dumped out their pop without warning (no, not even alcohol). It was incredibly rude and unnecessary, and just reinforced the lack of basic respect for guests. Overall, this hotel completely missed the mark on cleanliness, customer service, and basic hospitality. The rude and confrontational attitude of the staff made an already poor environment even worse. I would strongly recommend staying anywhere else.

Don was wonderful as he allowed me to use the business centre for interviews. He was so helpful and completely amazing! I am giving such a poor rating due to an appalling interaction with perhaps the manager?? In speaking with Don about the business centre…the ‘manager' jumped in and made fun of my accent. He emulated it and made fun of me. I was extremely embarrassed and I am glad I had none of my staff with me. He realized that I wasn't happy and followed us to the business centre. In returning to the reception he tried to ‘make it right' by telling me his family are from the area where I was brought up, talked about Glasgow Rangers (the exact reason why we moved away!) On telling him that it is offensive to mock anyone's accent, he continued to make excuses due to his ‘heritage' (so apparently its OKAY) and I once again underlined it's not EVER appropriate. The ‘manager' NEVER apologized and I will never support this location again.

The 3 criteria we specified to oue travel agent were, jaccuzzi tub in-suite, pool and hot tub, and continental breakfast. This hotel advertised all 3 but delivered on none as they were doing an un-advertised renovation. The staff were great, they kept it clean and were very apologetic for thedis-honesty on the hotel's part. And to make matters even more unacceptable, they demanded a credit card swipe for a pre-paid stay and when we left after a week, they double charged us. That was over 3 weeks ago and no correction yet which leaves me to pay not only twice for the stay, but also interest on the overcharge. Very poor money managment on their part.

Nice hotel, wonderful, helpful staff. Decent breakfast options. And when I travel solo I feel safe and comfortable at BW.

The king size superior room was garage and had lots of room. The carpet should be replaced in it. There was a coffee maker with was great as well as a fridge and microwave which we took advantage of. The bathroom was clean and the bed was comfortable

Had a wonderful nights getaway to the Best Western Plus Inn and Suites in South Edmonton!!! We total enjoyed our time at this hotel. We enjoyed the huge hot tub. There were lots of families enjoying the water slide, and they were a joy to watch from the hot tub!!! Our room was very spacious, located on the 4th floor. It was very quiet and we didn't hear any outside noise, even though we were just off the busy Calgary Trail highway! The breakfast was very adequate, and I enjoyed the porridge, which a lot of hotels don't have. The scrambled egg patties and sausages were also very tasty. Many people enjoyed the fresh waffles and other items. The Cappuccino machine is an added bonus that you could enjoy 24/7. All in all an enjoyable time was had by these 2 seniors!!

We love this Best Western! This location was close to the freeway. The bed was comfy, the free breakfast was yummy, and the staff was excellent! My husband forgot his toothbrush, and they gave us one for free. The lobby had two TVs, and one was playing JoyTV. The coffee machine in the lobby makes several types of coffee.

This Best Western was located close to the highway and only mins from the airport. Lots of restaurants near by, so you had your choice of food and drink. The hotel also had a pool with a waterslide, so great for the kids to play on. The breakfast was always hot and fresh and there was lots of variety.

Not a great experience here. We went with multiple families due to provincials for a sporting event. Hotel is old and no care is being taken to provide it with upkeep. Rooms have carpet that is pulling up, furniture that is falling apart and very poor water pressure. Staff are not willing to provide any services so do not make any requests, especially for additional bedding. We made numerous requests for an additonal blanket for rhe pullout bed, and we were ignored every time. Slide and pool area are tired. In the gym, half the equipment doesn't work. I would highly suggest folks considering this hotel look elsewhere.

Good location, decent continental breakfast and clean rooms. Service was very friendly, always greeted you as you walked by. Comfortable sleep, plenty of pillows. Shower was a bit finicky, either super hot, or a too cool. Took some playing around to get it just right. The proximity to downtown, the airport and all points in Edmonton makes this Best Western a worthy choice to stay while in YEG!

Very good hotel with all working amenities, including free breakfast and pool/fitness. Next time I, probably, will choose it again. No problem with internet. Even bathroom ventilation, which is a big issue for majority of hotels, was working. There is a good restaurant besides, no need to drive for dinner.

My family and I recently stayed at this property. We spent three nights at this hotel and our room was only cleaned once, over the period of 3 days. We were not informed there would be no cleaning services the other two days, and came back to our room at 11:00 pm two nights in a row to messy beds, floors not vacuumed, no fresh towels etc. We also swam two mornings and my partner and son's expensive trunks were completely ruined. To the point that they are now completely see thru and had to be thrown out. I complained to the front desk - took pictures and the clerk wrote up a report for the manager - PETER SMITH - to call me back the following day when he returned. After days of hearing nothing I called to see what was going to be done to rectify the situation. It has now been well over a month. I have sent multiple texts to PETER (no response), multiple emails to PETER (no response) and just today was finally given their final resolution of $65. The cost of the trunks are $90 each to replace. This doesn't even cover the cost of one pair. To say this is inadequate and completely poor business practice would be an understatement. I have been given the complete run around. There has been zero accountability on their part. If their pools did this to our bathing suits, I think it is safe to say the levels of chemicals we were all swimming in were COMPLETEY UNSAFE. BEWARE! Do not STAY at this property!

When we checked in everything seemed fine. Then we came back only to find the keys were not working. It turns out they checked us into the wrong room and took all of our stuff out of the room without ever trying to contact us. They just shoved our belongings in random bags (including valuables and important medication) and just threw it 'in the back'. My son has multiple food allergies and all of the food we had specially packed for the weekend was spoiled and we were not left with many options. Extremely disappointed with the lack of communication and complete disrespect of our personal belongings. We spoke to three different people and they just blamed each other with no accountability. They said someone would reach out to rectify the situation, but have not heard anything.

Quick check in by a friendly staff member. The room was clean, the bed was comfortable and the room was cool and comfortable. Check out was quick and painless as well. The breakfast was okay. Good for a continental breakfast, but do not expect it to be more than what it is.

Very clean hotel throughout. Front desk staff welcoming and friendly. Breakfast 3/10. Close to restaurants and shopping. Keurig coffee in room and coffee machine in lobby. Bed and pillows very comfortable. Air conditioning in room was lovely as it was +34 that day.

Very overpriced and noisy hotel. best western has a new system that only allows you to pay by credit card. Customer service was average. We left wondering what the plus meant in best western plus other than overpaying for a noise hotel in a crappy location on the side of a highway???

All the staff at this Best Western are polite, friendly and efficient. They deal with all guests with a smile. Forget anything? The have bailed us out a few times! Thank you. Shout out to Jay, Vini, Serena and Satar. Great team.

The management at this property is stingy. Trying to save money and not using Best Western items is unacceptable. The breakfast area was small and items were not good. The waffle mix was watered down and caused the batter to get glued to the machines. The poor worker had to spend her time making waffles for everyone and cleaning up the mess left behind. When you are wasting 3-4 waffles for each guest and making guests wait 40 min to eat you aren't saving money. The gentlemen at check in was very friendly and he was well suited for the position. Luckily the hotel has some great employees to try and help «  shine » a stingy business.

Very nice sheets/bedding, remodeled bathrooms, very user friendly fitness room with tv, water. Nice large indoor pool area with slides, nice reception area.

Extremely friendly and clean. Full complimentary breakfast was hot and plentiful Room was very clean and everything worked as it should

The hotel met high standards, and the special coffee machine in the lobby was a bonus. The location might seem far from city centre, but honestly, I found it a breeze to get places. Ellerslie Road a couple blocks then drive on 91 St all the way to Argyll Road (or turn off on major roadways along the way). There is much less traffic, and only 2 lanes each way, so you have time to make turns. Superb location.

Staff are wonderful very polite and knowledgeable. Greeting you right away and ensuring that your stay will be pleasant.

Cozy, quiet kingsize room with bathtub and Breakfast included. Breakfast was decent. Awesome coffee/hot chocolate machine in lobby. Pool is fun with a slide but the pool room is really warm.

Great service and excellent location. We needed to go to airport and the location made it easy for us to get on the freeway to airport.

I usually stay at BW and this is why. On my last trip I developed a lenghty nose bleed in my room while I was packing. After it stopped I called the front desk to explain why I would be late checking out. The woman came up to my room and helped me carry my luggage and showed genuine concern for my wellbeing.

Friendly staff and great service Staff at the front desk are knowledgeable and always ready to help, it was a pleasure to interact with them Location is convenient, easy to main highways and in a close proximity to shopping areas and has some great restaurants in short driving distance

This facility is fairly new and is in excellent condition. The service was great, very accommodating. The breakfast was exceptional. This hotel is located in the southwest part of Edmonton at the edge of new construction

The pool and hot tub Have been out of service for quite some time and there's no discount on the room . The price Best Western is charging is not reasonable with the pool and hot tub being out of service That is a major attraction for our family. It's just simply not worth the money. I feel it's very Poor value for the $$ I'm definitely not happy. I stay here often when I come to Edmonton and I've been a loyal diamond member for years. And the woman at the counter told me to book through a third party vendor.. That's ridiculous what's the point of being a diamond club member.. It's just a bunch of crap waste of time being a member It gets you nothing.. no point on being a Best Western club member When it's way cheaper to book through Trivago or Expedia etc.. this should be the perks of the club. But it's poorly ran so it is not. Also they said that the room upgrades aren't available anymore so I just feel that the best Western has really failed me after this many years it's a real shame. Always book through a third party vendor definitely not Best Western itself otherwise you're going to pay big $$.... Trivago, trip advisor,hotels.com Expedia or one of them is almost half the price of a Best Western room. What's wrong with this picture. RANT OVER .....

The room was nice & clean fully stalked with towels. The staff was very polite and helpful. I was happy to be able to do a late check in as my flight was delayed and we got in pretty late.. but the staff was waiting for our arrival which was great.

This trip was booked as our annual family staycation. We booked this hotel specifically for the pool/hot tub/water slide that was prominently advertised on the website. Little did we know, the pool was closed for maintenance on our stay. There was no mention of this in our confirmation email, no mention in our pre-check in email and no mention of this upon check-in to our room. We only found out when our family got changed into our swimsuits and went down to the pool to find it closed. I spoke with the girl at the front desk and she was apologetic for the inconvenience but at this point we couldn't really do anything about it as we had already prepaid and checked into our room. She advised us that we could use the pool/hot tub at the sister property across the hiway. This was helpful albeit very inconvenient. If we had known the pool was closed, we would have booked elsewhere as this was the main factor in us deciding to book at this property.

Very convenient location just off the highway when entering Edmonton from the south. Rooms are spacious and generally clean. Pool and hot tub facilities were under maintenance during our stay, which would have been nice to know beforehand as it likely would have altered our decision to opt for this hotel. Key card needed to continuously be reprogrammed by the front desk as it would not respond when held to the door. This was quite an inconvenience being that the room was located on the 4th floor!! However, staff were friendly and accommodated us by allowing access to the pool facilities of a sister hotel located nearby.

The room wasn't clean very well, there was empty candy wrappers under the chair etc. the front desk staff were rude, kids were running around banging on doors at 2:00 in the morning, 9 days later and they still haven't returned my deposit. The breakfast was terrible and half the stuff was empty or ice cold. I wouldn't recommend staying here with your family.

Worst experience EVER with a hotel. My room wasn't ready for almost an hour past their 4pm check in. They tried giving me a room that was already occupied by another family. When my room was finally ready their were peanut shells behind the nightstand next to the bed. At check out the staff tried to accuse me of breaking a "shelf" in the room. At this point I was livid and went back to the room where someone was standing with the fridge open saying the "shelf" piece ofnplastic that holds drinks on the door was broken. We didn't even use the fridge!! After verifying with the cleaner the peanut shells behind the nightstand the front desk made me wait for supervisor approval to give me my deposit back! They ruined my trip with my 2 kids!

My family really enjoyed our stay!! The hotel was clean and service was friendly The breakfast was very good, good selection of foods including hot food.Also hot drinks are available for free, which was a nice touch.

This hotel is very dated and not as clean as it could be. The hallway had a smell on floor 3, carpets are VERY stained and dirty and the overall experience was not good! Friendly staff BUT in desperate need of an over haul! I was genuine in feeling like I could NOT take my shoes off in the room and everything runs rough, the bathroom fan, the heater ect. Definitely will not stay again. I'm very disappointed because normally best westerns are great.

Hotel was quite clean and we were well catered by the staff. The rooms are quite spacious and comfortable. Location is good. Reasonably close to amenities. There is available parking, though not enclosed.

My husband and I went for my birthday celebration. The breakfast was terrible the potatoes were just warmed with water not cooked at all, the eggs were rubber and unedible, the "back bacon" had a green tinge to it. The cereal and pastries were stale and finally I grabbed a yogurt figured it was better than nothing and low and behold it was expired. We rented the jacuzzi suite we filled the tub about to enjoy it and turned on the jets only to have black and white what looked like mold shoot into the water. Ya no gross. The bathroom was dirty, both my and my husband are blonde and there was black hair everywhere, in the tubs on the counter and couch. We didnt even get asked how our stay was just please sign here and they slapped over a receipt. And the coffee machine in the lobby was broken so no coffee either. Cant say I'd ever give best western a chance after that. It's usually way better that the stay we experienced here. Stay clear and don't waste your money.

I have stayed here several of times over the years and I am always happy with my stay. Clean rooms, friendly staff, great location, affordable rooms, very nice pool and water slide, close to great restaurants and close to pretty much anything else we need in Edmonton. We looking forward to staying again!

Good service. Bathroom was dirty and the breakfast was horrible. Not worth $150 a night. The pool was ok, and the location to south Edmonton common is fine. Beds and linens were clean. They offer a fridge and microwave. Would not stay here again.

The breakfast was like garbage. It wasn't edible and was unappealing even to look at. We stay at Best Westerns specifically for the breakfast in the morning. This time it was a huge FLoP! Room Overpriced!

This hotel is reasonable priced, includes a great breakfast, has a pool, hot tub and waterside. The staff are attentive and rooms are clean. Carpet in our room was getting due for replacement but it didn't affect our stay.

The hotel was clean, the friendly staff was helpful. I utilized the laundry which was a perfect addition for guests. The location was ideal for me. Unfortunately I didn't have time to shop but I know that was close to our hotel the best western . There are several places to eat nearby, but we enjoy the royal pizza next door the food was delicious. I would recommend staying at the best western.

There is very distinct smell of mold in the rooms and visible mold growing in bathrooms. Hotel needs thorough cleaning. Front desk staff are friendly and apologetic. Was assigned to a room, but staff changed the room after I complained of smell, the next room did not smell, but in the morning, while taking a shower noticed visible mold around the bathtub.

There will be cleaner Best Western's to stay at. I experienced black mold in the bathroom, bloody tissue on the floor and a filthy desk. To round out my stay, the breakfast staff were 30 minutes late. I had business to attend to, so I was unable to have breakfast before leaving.

Staff and overall stay was great. There is always someone to help out. Close to restaurants and grocery stores Good options for breakfast Rooms were clean and well kept. Extra toiletries were easy to obtain We had to book an extra day and the hotel had no issue accommodating this and we did not have to move rooms.

My daughter and I travelled to Edmonton for leisure. Staff were friendly and accommodating. Rooms was cleaned and restocked every day. Breakfast was fantastic with really nice selections. We swam daily and enjoyed the hot tub. Located quite close to anything you may need. Would definitely stay there again

The room was looking very dated. Carpet was rippled. Tripping hazard Room was dirty. Ran my hand on the bathroom vanity and dresser. Was dusty. The air conditioner smelled like mold. We had to keep our window open The only nice thing about this hotel was the location and the Nespresso coffee machine in the lobby Not worth the money Stay elsewhere

Checked in same day for romantic staycation with my wife. Entered some comments/requests when booking online that my wife would check in before me and it was a special occasion so anything they could do to make it special would be appreciated. That didn't happen. They grilled her at check in and despite being told not to, they changed the reservation completely so when I went to check in it was a disaster as they could not find it even though I had the reservation number. They also didn't take off the coupon entered at time of booking and although I had they email/screenshot for proof, she insisted I email it to the hotel. Also, the hot tub was broken apparently for some time and it would have been nice to have been informed prior. Overall, a decent property, good breakfast that was included but poor customer service experience diminished the experience

Clean, comfortable stay at a very reasonable price. Hotel is located in an easy to access location with many shops and restaurants close by. The pizza place across the parking lot is excellent and convenient.

We stayed at this hotel for a getaway with our kids. We chose it specifically for the water slide and pool. The water slide was great, the kids had fun. When we arrived we had to wait to check in to our room (understandable as we were earlier than check in time). They offered to let us use the pool. It took almost a hour for them to turn the water slide on for us to enjoy-which was the purpose of our visit. The room itself was clean when we arrived. We had issues twice with no staff at the front desk and having to wait over 5 minutes to be helped. We also had excessive noise in the room above us and our complaints were not taken seriously-the noise continued. The breakfast was mediocre-standard hotel breakfast. Overall an okay hotel but I wouldn't stay again.

This hotel is run down will leave you feeling disappointed you stayed here! We had black mold seeping from the silicone in the bathtub in several places where the tile and tub joined and in the corners on the floor. We also moved the mini bar to lower the temperature of the fridge and there was a pile of garbage (not one or two things) and used towels on the floor. After our first night, the smell of mold in the bathroom was so intense had to ask to move rooms. The front desk supervisor had someone check to ensure the room we were moving to was "clean." Once we were in the new room it didn't take long until we started seeing issues. After the first night, black mold developed in the sink, again under the silicone so it couldn't be wiped and just kept getting worse as our stay went on. It was difficult to brush your teeth and wash your face near the mold. The lamp shade was supposed to be white but it had some sort of red splashes on it. The packages of sugar and stir sticks for the Keurig were also open and used. The bedding in both rooms were old and the hotel didn't have enough towels to give us more than 3 bath towels during a long weekend. We had the breakfast one day of our four night stay. The breakfast is mediocre at best. Even though the staff was in the room, they didn't help. The breakfast area wasn't clean or stocked. I used hand sanitizer on a napkin to wash a table and the staff watched me. When I asked for more coffee I was told it is too close to when they close (10 minutes before). There were other issues, but these are the main ones. The whole stay was very disappointing. We've stayed in pet friendly hotel rooms that have been cleaner and in better shape than this hotel. Save yourself the disappointment and don't book here!

Great location. Near ikea and outlets. 20 mins from mall. Safe area. Great breakfast. Big rooms. Comfy beds. Staff is very helpful. Pool with slide and hot tub. Had jacuzzi room. King size bed. Loved it.

We experienced amazing customer service and it was so clean. Our family enjoyed the pool and the breakfast was fantastic. Highly recommend staying here! Friendly staff, from the front desk to the housekeepers!

Baby pacifier and fruit left in bed. Cleaning staff not changing sheets. Dirty and gross. Management did not return calls about the concern. All inquires meet by new poorly trained staff. Dirty used beds are not acceptable.

Crooks and liars !!! Do not ever stay at this hotel! I was promised a call back 35 hours ago from the general manager and still have not received a call I phone the hotel to deal with this and they keep hanging up on me great customer service Best western !!! My girlfriend and I stayed here January 19 th in a Jacuzzi suite as we both work a great deal and she works out of town two weeks at a time, we used the credit card for the 50.00 preauthorization as we always do at hotels and I paid with debit when we checked in for the room, today as I was driving home I noticed a notification put on the credit card, I immediately called the credit card company and they told me that the best Western put $550 on my credit card, I automatically phone the best western and the story they gave me was that I was being charged for a smashed TV, this is totally insane as we did not even turn the television on and when we checked out of the room this morning there was absolutely nothing wrong with the television my girlfriend and I are both professionals I'm 55 and own a business and she works in the oil sands, I've been trying for the last five hours to get in touch with the general manager with regards to this and I'm still not had a call back. there was absolutely nothing wrong with the television when we close that door this morning and checked out of room 307, I've also heard of this happening to a couple other people as we do get a corporate rate when we stay at this hotel however the rate I paid last night is not a corporate rate because it does not qualify with a Jacuzzi suites this is the worst hotel I've ever dealt with and the $550 charge on the credit card is outrageous they have cameras on the third floor and I have told them I want pictures or video footage of them taking out the supposed smash TV and putting a new TV in, This is very poor customer service not even to receive a call back. Once again we did not use the TV we did not touch the TV and the TV was sitting in the exact same place and was totally fine when we checked out of that hotel this morning I would not recommend this to anyone and I would definitely recommend that if you do decide to stay here that you check your credit card and take pictures of the room when you leave terrible customer service

We stayed 3 days while visiting family. Everything was clean, there was always someone cleaning. The beds were comfortable, and the room was quiet. The pool area was clean and not too busy during the day.

Good place to stay in Edmonton with fast access to the City, it is also a fast access to the QE2 to head south out of town. the staff are great and are quick to help when needed. there is a pool, Hot tub and water slide though it seemed to always be busy with lots of people using it. the breakfast in the morning was good with good selection and fresh. we always stay at this hotel when we visit Edmonton.

Kids enjoyed the pool. Room was very clean and comfy beds. Coffee and cold water in the lobby. Breakfast had many choices ,cold and warm food. Fresh fruit and yogurt. Coffee,tea and fruit juices. Would stay here again.

Amazing friendly service, attentive staff, great location with easy access and very clean rooms. Breakfast was great and clean. Kids loved the swimming pool, I loved the hot tub. I definitely recommend and would come back anytime. Looking forward to the next trip!

Room was not cleaned properly on arrival. Fingernails on bathroom counter, hair in tub, floor was not cleaned properly. We went to the front desk and asked if they would be cleaning the room for the next night, and we were told they would. However, on our return the next evening, nothing had been done ... nothing ... no beds made, no clean up in the bathroom, no fresh towels ... We had to go to the front and get towels. This is not typical of the BW + brand, however, I would not recommend staying at this one, while there are choices elsewhere. Being too busy doesn't cut it as an excuse. because it is just that ... an excuse. It's not about the money ... just the expectation of a hotel.

Starting from the first friendly hello at front desk, we know we are in good hands at Best Western Plus South Edmonton. The beds are AMAZING. Breakfast is served hot and a great start to the day. We have made it our go to whenever we visit Edmonton.

Great people. Great location. Front Desk staff was friendly and very helpful. This hotel is a substantially better value than neighboring properties. Easy to get to with a great location for shopping and accessing all the amenities the south side of Edmonton has to offer.

Do not stay here. Very dirty-unvacuumed, unknown substance splattered/splashed on the walls, stained bedding, and mold on the bathroom walls. I immediately notified the front desk. She explained that the only room she could move me to was a king w/pullout room as they were completely sold out and explained how there was nobody to clean or change bedding because she was on by herself. I asked if she could guarantee that the room she'd move us into would be in a cleaner state than the one we were currently in (it is now 10:45pm, almost midnight our time) as I did not want to go through the hassle of moving into another dirty room at this time in the night (we needed to be up for an early morning game). She stated she could not guarantee it would be to my standards. Being as I did not want to go through the hassle of moving into another dirty room, I chose to remain in the same room and stated that I would discuss in the AM.

The carpet had water damage with a buckle that ran the entire length of the room that posed a significant tripping hazard. Carpet had significant stains on it and appeared filthy. The bathroom had finger print smears of an unknown substance over the vanity facing and the bathroom door. Bath door had a fleck of food or a booger on it of some type amid the smears. Blow dryer did not work. Face of phone was dirty. Staff provided an email to notify the manager. Never looked at the room or offered any type of compensation. Also spoke in a different language right in front of us while "taking" our complaint. NEVER AGAIN.

Booked for the double points deal. After three verifications from three different staff members that the points were on my account, in the end, the are not. If you ask for a pullout couch, prepare for a sore back with the mattress horrible with the springs jamming up your back. They did give us an extra blanket to soften the pain, but not much help.

It was a very pleasant stay. The experience was representative of BW quality and standards and at a value price. Room was clean and comfortable. The pool was nice which is important for our leisure travel experience. The breakfast experience was what we anticipated. The staff encounters were all exceptionally pleasant and professional.

Great service easy helpful check in, Room was clean and well-kept very quiet The heavy curtains made it easy to fall sleep Complementary breakfast started a little too late for me But there was a 24 hour McDonald's close by I grabbed a coffee and a breakfast sandwich there and after the airportbut all in all it was great experience thanks

I was surprised at how quiet the room/building was, being so close to a major highway. It was easy to be restful and comfortable. The value was excellent. It was easy to get to and was close to the amenities I needed. Would definitely stay again. and recommend to to others.

The various positives at this location from the staffs to the big breakfast. Cleanliness & parking space needs improvement. Better interior decorations in the room will make the room more appealing. :)

We were definetly a little dissapointed with my stay at the Best Western Plus in Edmonton South. I have stayed with the hotel chain in the past and usually it has been pretty good! This stay seemed to be a little different. 1. For starters when I climbed into bed and was talking to my friend who I was traveling with I noticed that there was two dots of blood on the top sheet. It was dry but you could tell that it had not been washed as it was not faded at all. I find this pretty unsanitary and shows that the bedding is not always changed out or checked. (Do have pictures it is small but kinda gross) 2. When I called Best Western to book they gave me the price and when I asked if there was a government rate he said no at first. Then changed his mind and said yes we do have a rate for government workers. I asked what it was and he responded by saying no we can't give it to you and it's not available now. Just say no from the start then. 3. We got in late but had time to go to the pool! We tool our room towels down to the pool. There were pool towels at the pool but they were all gone. When we left the pool we had asked if they by chance had any more pool towels and they said no. So we asked if we could have a couple regular room towels and they said no again. We showered and dried off with hand towels. 4. There were vending machines on all floors and for the most part were mostly all sold out and the bill readers or card readers did not work. We just found the staff not to be be friendly no smiles, just cold from the very start. I have never written a review on anything before but just was very dossapointed.

Sadly this was not the standard we are use to from Best Western Plus. Even though disappointed in this particular location we will continue to use BWP. One bad experience will not deter us from using BWP. We used our points for this stay.

Good Day, We stayed at your establishment from October 7th - 10th and are very unsatisfied with the level of service that was provided. We brought our concerns to the hotel manager and he was unable to adequately rectify our complaint. After our first night we decided to keep and re-use our towels to save energy. After our second night stay, we left our room at approximately 9:15am and we had noted 10mins earlier the housekeeping staff was on our floor and we told them we were leaving our room in 10mins and they acknowledged us. We then left at 9:15am and we're gone for the day returning at approximately 3pm. On our return our room had not been serviced at all. I called the front desk and was told they were short staffed and short on towels and would get to our room as soon as they could. I asked them for a specific time as my kids wanted a short nap and then to go use the pool. They kept saying as soon as they could. I kept pressing and was finally told 20mins. An hour went by and it was now 4pm with still no attendance. My husband went to the front desk asking for towels. He was given towels that were still damp and when he asked about it they said they were having issues with the dryer. At about just before 5 finally housekeeping knocked on our door saying we asked for service. I said at that point we were all In the room so not sure what they could do at that point. We then told them to at least dump the garbages and restock the toilet paper and then they left. When I complained To the manager the following morning at check out he apologized and said he could give us 6000 points and a percentage off our next stay. I advised we wouldn't be coming back to this specific hotel and he said that's the best he could do to rectify the situation. This is unacceptable. This is the hospitality industry and we felt the hotel was very inhospitable and lacked customer service. 6000 points was an insult as it barely equals out to anything. I will await your response before doing a google review as well as a YouTube review.

Hotel was ok, clean. Supplies were limited. Pool had no towels for at least 2 hours, and was busy. Went to front desk to request towels, was told not only were there no pool towels but they were also out of room towels. Went back to room, cold and wet. In our room, booked for 4 people, there were 2 towels. Phoned desk, was told towels were in dryer and would be delivered soon. Waited more than two hours, no towels. We don't know if this was due to staff shortages but if it is, consider booking so guest's basic needs are met.

Hotel is showing signs of wear that aren't being maintained. Staff were not available when tried to complain about room issues. Didn't get any sleep. Traffic noise too loud. AC fan not working. Bathroom door latch sticky and kept getting locked in bathroom so couldn't close door. Toilet running every 15 minutes all njght- no AC/fan to drown out noise. Blood on lobby floor when we arrived. Room not clean. Granddaughter got sick on our vehicle an hour or so after eating eggs at the complimentary breakfast. Customer service reps couldn't be found at checkout to report issues- had a basket on counter with sign reading leave key card on basket... That's not customer service!!!!

The hot tub was down. The pool is smaller then the pictures show. The breakfast was not good. They don't have extra pillows in the rooms for the hide a bed use. The bathroom door handle was broken so if you shut the door you got stuck in the bathroom.

Drain in the shower was plugged and while showering someone else's hair pooled at my feet. Only one roll of toilet paper and the carpet was gross. The room smelled gross. There was damage marks on the walls and it just felt and looked trashy. For what should be a business class room it felt and smelled more like a trailer park trash room.

Staff Banged on my door and used their keys to open the door. Didn't call for anything as we're sleeping. Ac not cooling and noisy.werent informed hot tub is out of service.they automatically enroll for membership without your approval.

This is an awesome place to stay. For one HOT BREAKFAST. Bagged breakfast just doesn't cut it. Fantastic staff, front desk and cleaning staff and the breakfast lady was awesome. This hotel was so easy to find.

Hotel is close to main roadways so it makes getting to any part of the city relatively easy as well as for any day trips south of the city. So long as your room is far away from the pool area the noise levels are good. Kids running around, slamming doors and loud talking can be annoying if you are trying to sleep. To be expected in a family friendly hotel with a pool.

Management and staff accused me falsely of breaking a tv and charged the cost to my credit card without contacting me. They said something about pictures taken but my opinion is they forged them. Based in this, everyone at the moment of checking out had to take pictures of the room, because the manager showed bad attitude, borderline with illegal

Have stayed here in the past and will stay here again. The hotel is starting to show its age but staff keeps up well. Parking always seems to be a problem out front, had to park around side. Did notice window glass on the ground so be careful. This could happen anywhere though.

Pool was health regulation dirty, people had there names scratched in the scum, tiles falling off wall, water a weird color, hot tub not hot. It was the reason for getting the room and couldn't use it at all for fear of health. I would have gotten a cheap motel if I knew I had to wear shoes in my room as carpets were beyond gross. Nice staff, but the compliments end there.

It's in an area not busy at all and close to everything you need but sometimes those vending machines won't work or just take your money so don't try the vending machines. But other than that the pool was awesome and breakfast is great as well

I have used a lot of hotel recently due to my job, and I haven't come to find a better place price for value. And usually you will find it almost everywhere. They have one of the best rewards policies where your point never expires

Our room wasn't very clean. They need to pay more attention to detail ie) Ensure there's no permanent stains on bedding, clean mattresses and pullout couch of debris and hairs, wipe off old finger prints from bathroom door, clean or replace carpet, or get rid of carpet all together. It grossed me out. The room was beat up and in need of some tlc. There was unsightly damage on the walls, toilet, sink, and bath tub. I've stayed at best westerns in the past and this one did not meet my expectations for cleanliness and upkeep. The pool and water slide were fairly clean and fun, but the water slide does need some esthetic damage repairs, as is the trend at this hotel.

Hotel is run down for its age. Pillows are cheap. Toilet ran all night, ended up turning it off. Frequent smell of pot smoke. Water slides shut off half hour before pool closed with no warning. Breakfast was subpar.

Someone had shot a picture with a pellet gun, and the pellet was still in the broken picture. There was suspected mold in the bathroom and shower. And the towel rack in the bathroom fell off. And we only had one key out of four that worked. Oh yeah and the elevator was malfunctioning.

If the mystery stain in the middle of the carpet doesn't call you in maybe the flickering bathroom light will do it for you! No? Maybe you'll be enticed to stay due to the cool 10 degree air blowing through the room and if that doesn't do it I know exactly what will seal the deal. A toilet that runs every few minutes all night long! Wow!! What a deal.

We stayed at this hotel because we had an early Dr. Appt. Because the Pope was in town and a lot of streets had closures we could take a route that didn't involve his travels. Check in was done smoothly even though they were very busy. We asked for a wake up call which we never received .

There were multiple stains on the carpet, a spider web in the corner by a lamp, the tv remote didn't work, and when the staff brought us a new one, that didn't work either. We were told our room would be near an exterior exit, twice, and when we got there to check in, it wasn't. Terrible. Would not recommend.

Best westerns are pretty standard…but this one is not. It's very run down. Your key cards expire daily (so if you've got a stay over two nights, you can expect to wait in line behind people checking in to get your keys reset. You won't get any towels for the pool or your room. When you go to the pool, you'll also need to wait in line to get a towel( at the front desk behind people checking in/out) that's the size of a face cloth (same as your room towels). The pool has so much chlorine that if you are sitting on the sidelines watching your kids play that your eyes hurt. No ventilation. Breakfast ends at 9:30 and is PACKED. The rooms smell like an ashtray. Since having kids my standards have changed for hotels…but this water slide just is not worth it. Also no one picks up the phones…from your room or external. We couldn't change our reservation with an agent and couldn't call for more towels. Front desk doesn't answer and anything you need…you'll have to go in person to the front desk. Which is one agent. Very nice and friendly staff…doing their best but the building and what they are provided with to give to their guest isn't acceptable.

Arrival: Check-in was easy. Staff greet you with a smile and help you with checking in and directing you to where your room is. They have the standard toiletries in case you may have forgotten something behind. Room: Upon entering the room, it had a very comfortable look and energy. It was well lit and “appeared” very clean. The beds were quite comfortable, and the sheets were very clean (something I check intensely) The room was perfect for holding my small meeting. Everyone was comfortable. Cleanliness: The sleeping area was quite clean, no complaints there. However... The Bathroom – I was quite disgusted with the total lack of neglect regarding the cleanliness of the bathroom. As you can see from the pictures, there were remnants of something on the bathroom wall. I don't wear make-up, so I knew I didn't put it there. The most alarming thing was the black mold in the shower (see pictures). Now having showered prior to noticing it, I wanted to shower once I got home again. Maintenance: A huge safety concern was the neglect of maintenance. The biggest one was directly behind the bed was an electrical receptacle, the was so loose I was afraid to plug my CPAP machine into it. I was worried about causing a spark inside the box, and it being 3inches from the bed, igniting a deadly fire. I slept maybe 3hrs that night in case I had to bolt from the room. In the bathroom, I noticed the shower rod had come loose. It could have come off easily in a matter of time. As I was exiting the bathroom, I thought the bathroom handle was going to come off in my hand (see picture) Check-out: Check out was easy. Just before I was leaving, the gentleman at the front desk said he was the Manager and so I expressed my concerns regarding the Safety (loose electrical receptacle, black mold in the shower), lack of maintenance (shower rod, bathroom doorknob coming off), and the complete lack of cleanliness in the bathroom. Upon leaving he said that he would look after my concerns, whether he did, I have no idea. I just pray they did as not to put other guests in a safety situation. All-in-all, I could not recommend to anyone to stay at this hotel. If my room was this bad, I can't imagine how the rest of the rooms would have been neglected 1star out of five (due to major safety concerns) Had sent this information to: Larry Cuculic President & CEO Best Western® Hotels and Resorts BWH Hotel Group 602-957-4200 30 days later, zero reply. Very very poor hotel.

Good place to stay in Edmonton Canada for good price. Friendly stay and very nice people. Enjoyed our stay. Could be a bit better breakfast but still not bad for the cost. Would stay there again next time in Edmonton

It was 100% one of the best hotels I have stayed at! good size swimming pool with slide. decent size hot tub. clean bathrooms. great hot breakfast and outstanding service! kept very clean! I had no issues with internet at all either!

Hotel is located just off the QEII highway in Edmonton. It is an easy access. They have friendly staff, great continental breakfast, clean rooms, comfy beds. We will be staying here again in the future.

Not cleaned well, halls and common areas run down, banged up and scuffed, much of common areas had dirty carpets, dust and debris in corners. Cleaners took away dirty towels but did not replace them. We had to check out by 6am to catch a flight so did not have time to go looking for someone to get us towels. Chose to leave without showering. Disappointing breakfast, very basic and poor selection. Rooms were a little cleaner, but nothing like the pictures. And at over $200 a night we would advise to stay elsewhere.

Our stay was good check In was VERY SLOW. Torn sheets and blankets on one bed in our room water pressure very low pop machine on 4th floor takes money and don't give you product DO NOT USE cab company phone in lobby the are rude ignorant and the drivers smell really bad.

It was a very nice places to stay, Has a nice pool area and not a bad breakfast. Bed is a little soft. Would stay here again. Area is good not far from everything on the southside. Around a few places to eat.

Hotel over books teams, which makes utilizing the pool impossible. Showers in the rooms have little water pressure that sprays everywhere. Even the carpet in my room was coming off the floor with a huge ripple spanning across the room. Hotel is in desperate need of updates to be worth the rate they are charging.

We enjoyed our stay at the Best Western Plus South Edmonton Inn and Suites. All the front counter staff were friendly, knowledgeable and efficient. They were able to answer any inquiries we had with well-informed answers. The breakfast was well-stocked and had good variety and quality. Such good value for our family. The breakfast staff was quick and efficient and ensure all tables were sanitized as each group of guest left the dining room. Our family enjoyed the pool and slide area. The room was clean and well-prepared as we arrived.

Fantastic breakfast - hot boiled eggs which I have never seen in any other chain hotels. Room clean, bed and linens comfortable. Comfortable reading chair. Front desk staff very accommodating. We travel a great deal and have stayed in multiple hotel chains. Overall, a great stay.

Rooms are big and clean. washroom and all facilities are available. great location. close to all highways. restaurants are close by. it is great place to stay. great breakfast. i always stay in same hotel.

Loved our stay here. Woke up and went for breakfast, was not expecting much and there was everything. Food was great with lots of selection. My kids loved the pool and waterside. We would look to stay here again if in the area.

My kids were excited for the pool and water slide but we found the pool to be really cold, they did enjoy the water slide but didn't stay too long. Because of this we wouldn't stay here again, we like to book a hotel with a pool because my kids love it but it was just way too cold. Our room was outdated, the bathroom door didn't latch closed and the water tap constantly dripped. We booked a two queen room but I dont think the beds were a true queen. The elevators were very dirty. I had to use the laundry room and my key card didn't work to enter the laundry room so I had to ask front desk to let me in, she seemed annoyed. Breakfast was alright, would have been nice to have an extra waffle maker as lots of people wanted to use it and there was usually a line. Next time we would stay somewhere else.

We stayed here for a weekend getaway, the pool smelled like rotten feet and left a horrible odour on our skin, there were NO towels to be used and I mean NONE - our room was not cleaned only our beds were partially made and we had ZERO towels in our room as well, when brought to staffs attention they were uncaring and told us too bad basically. The food service was ok for the breakfast. Stay somewhere else if you want a clean room and helpful caring staff and to actually be able to shower let alone get the stink from their filthy pool off of you and then DRY off with a towel. Also, beds are horribly uncomfortable with ripped sheets

Not clean, 4 year old injected someone else's pills he found called poison control, leaking toilet not fixed when we told them… no sleep because I had to wake him every 1/2 hr…he slep so much that day. They just said sorry and said they couldn't do anything. But poison control said for me to let them know their cleaning staff needed to be more vigilant.

We stayed at this hotel as a family of four on a recent stopover in Edmonton. It is certainly a good option for people with young families. The hotel staff are extremely friendly and accommodating. The property is very clean and well maintained. The rooms are slightly aged in terms of set up (traditional bathrooms, difficult electrical outlets access etc) with your traditional hotel room set up. The beds are very comfortable and room more than acceptable. There is an excellent breakfast areas with lots of space and options including Hope breakfast. The pool area is certainly adequate with a 3 story water slide. The pools is smaller than one would believe froM the website pics and becomes crowded quite quickly. But my kids (age 7 and 10) certainly had no complaints and we had to drag them out. This is a busy property especially for families. So don't expect a quiet to relaxing atmosphere. This hotel does a very good job in catering to the family demographic at certainly a reasonable price. For those looking for exactly that, I would not hesitate to recommend

This is a great family hotel. Spacious, clean rooms, pool and water slide for kids and lots of breakfast options. The staff are extremely friendly and very helpful. The only thing was there wasn't a hair dryer in my room (I honestly didn't check this before we booked it- I just assumed every hotel has them) but the housekeeper found me one. Front desk staff were great and very accommodating. Overall it was a great experience and for the price i was very satisfied.

This Hotel is a very well located to the QE2 on the south of Edmonton, we used a King suite and enjoyed the extra room. clean room and comfortable bed made our 2 day trip to Edmonton to visit family enjoyable. the breakfast buffet was good and fresh, even though it was very busy and a little crowded.

We had a comfortable stay at Best Western Plus South Edmonton. Thanks to Jay for accommodating our request to move to another room as we were 3 adults and sharing a queen size bed was difficult. Breakfast options were many including hot cheese omelet and waffles. Location is central close to highways and restaurants.

Great place to stay with kids. Pool with slide was great. Most important beds and pillows were very comfortable. The sheets on bed showing age. Staff were very friendly and helpful. Check in and Check out very fast. Free Breakfast buffet with stay was nice for families but the food was just ok. If travelling with kids or for a night of fun would stay again.

Took the opportunity to have a family staycation and selected this Best Western location due to the amenities of the pool (with slide) and hot tub as well as the great selection of hot and cold breakfast options. It was a wonderful diversion from the everyday and I'd recommend it to anyone looking for a change of venue.

Dirty, Broken Toilet Seat, Toilet Tank Sweating And Leaking, Heater Broke The Second Night, Shower Was Dirty, Fitness Centre Had Half Machines Not Working Or Sounded Like They Would Break Anytime. Received A $70 Charge For Noise Complaint And Was Not Aware Until Checkout. I Was Only Adult In Room!

This was a great hotel for the price, excellent pool for the family and kids, it could have used a deep scrub of the tiles, however it is quite a busy location but service and breakfast were top notch.

Awesome hotel to stay with the family! Our favourite in Edmonton. Great pool and water slide, breakfast. Easy to get to. Friendly staff. Clean. Affordable. Rooms are big and super handy to have a fridge and microwave in the room

My family stayed at the Best Western Plus in Ft Saskatchewan, AB. Our room was clean, the breakfast was hot fresh and probably the best hotel breakfast Ive ever had. The staff were always pleasant to deal with the guy running the breakfast was awesome. Only downside was it had just snowed and the parking lot wasnt plowed so the parking was chaos. I would definitely stay here again.

This property is in a great location. Easy access to the major roads and close to restaurants and shopping options. Good value for the cost. Would be nice if when they renovate that they opt to change to walk-in showers rather than tubs and shower curtains.

There were so many issues. Wine left in the desk and coverlet, a shower curtain that didn't reach the tub, and someone's homemade pipe left at the foot of the bed. The pool was in moderate disrepair as well. Go elsewhere.

Overall the stay was okay. The sticky carpet in our room deterred me quite a bit. And the lack of towels and pillows in the room wasn't great. Even after we requested more in our check in process. Will stay again for location convenience.

Took our grand children for a overnight stay and had a wonderful time pool was great . Ordered Pizza in for supper and played some games and back to the pool. Had breakfast in the morning and it was great lots of selection. Back to the pool before check out. Thanks again for the wonderful experience.

Extremely poor service infact no room service at all.The guest has to take the drinking water from reception which is a complete non sense thing.Not at all recommended for families.The heat was not working in the room as there was no technician to see the problem,so had to change the room.In nutshell,Dont waste your precious time staying here as staff don't bother about the service & hospitality.

Room are dark and dingy and very humid. Lighting was terrible and windows were steamed and runnning with water. We booked a room with 2 queen beds….but they were double beds. Room was clean. Pool was decent and had a water slide. Wouldn't likely stay here again.

A great find , I will go out of my way when in town to stay here at the best western , formerly the Coast Plaza Hotel and Conference centre . It is in the north end close to airport , highway 2 and some major malls

online reservation is a snap and being a rewards member always has perks such as free night stays and special offers. Upon arrival friendly and hospitable staff is there to greet me with friendly and efficient service. Rooms are always clean and comfortable with everything i expect from a hotel. Facilities are great always enjoy the pool and the continental breakfast. absolutely no issues.

The bed broke and collaped on the floor. The thermostat was busted and doom was freezing and the toilet was sweating and leaking all over the place. Crappy cable channels. No smart TV here - no ppv movies either.

This Hotel has again failed to meet minimum standards expected for customer service, cleanliness, working order of items in the room. Clear that the hotel does not attend to supporting staff in understanding the importance of clients' needs and customer service - below standard approaches were evident in almost all service lines that support a quality hotel operation. Examples: visible soiled items in bathroom, black mold in shower, sink did not drain properly, toilet seat loose to point of unusable, special request not fulfilled, failure to respect privacy when do not disturb sign on door, and more... Book with care.

The front desk staff was extremely kind and accommodating, she left the water slid open for 2-3 extra minutes so my daughter could get a couple slides in before bed. We had arrived about an hour later than expected. After swimming the front desk staff then helped me look for my daughter missing glasses, she was so kind and genuine.

Where to start..... To start off with there is not enough parking or vehicle plug ins for hotel guests. I had to park a country mile away in -35. No COVID protocols in the pool or dinning area. It was overrun with people. Pool deck was filthy. Checked in on Monday afternoon, no hot water. Didn't get hot water until late Tuesday. Even then it wasn't enough for two showers. When I booked I mentioned there were 3 people staying in the room. We discovered there were only two towels, so when I went to ask the front desk for a 3rd towel they informed me they didn't have any left. I'm not sure how that happens? You're in the hospitality business you should never run out of linens. Didn't matter I guess because we didn't have hot water anyway. The room wasn't very clean with mold in the shower, bathroom floor dirty, stained mattress. The phones in the room didn't work, and the toilet ran randomly through the night. All in all, it was an unpleasant stay and I would not recommend this hotel to anyone. Stay at the Sandman next door you'll have to park there anyway!

Worst Hotel, mold or dirt all over the bathroom walls & ceilings, sink also had brown substance all over the drain. There was no hot water in the shower or sink faucet! I asked for extra towels didn't get any, didn't clean my room the entire time I was there, front desk was no help. Hair on the bathroom floors before we even used them! Front desk was rude when we first entered, security is also terrible, another friend was staying in the hotel and lost her key, we asked for one for her room, without an ask for ID or call to her, they gave it to us.

Do not stay here. Save yourself the trouble. The heater in our room did not work and we had no heat in the room. There was no heat in the hallways, it felt cold as it was -20 degrees Celsius outside. The shower and bath only had cold water. The tub drained slowly. The sheets were dirty with stains. The room smelled. The beds were horrible! Gave all of us a sore back in the morning even my 11 year old child. The pool and hot tub were cold. There were no covid protocols in place in the dining area such as hand sanitizer, wiping down tables and high touch surface areas, social distancing, or limiting the number of guests dining. I never once seen anyone disinfecting any common areas in the hotel. There was always garbage in the hallway across from the elevator. Oh and when we checked in they gave us the wrong type of hotel room. Tried to give us one king sized bed and wanted our kids to sleep on a cot. We were not impressed and really should have asked for a refund!!!! I don't think it is too much to ask for a clean hotel with basic amenities as advertised. Multiple guests complained about the same issues and nothing was done to address them. Do your family a favour and stay somewhere else.

Spent 3 nights. Room was okay. Probably close to needing a renovation as furniture and bathroom fixtures were old. Breakfast was included but did not feel comfortable attending as the room was very small and tight with no opportunity to distance oneself. The price I paid was good and included a $20 BW gift card for each night. Location was perfect to go shopping at the Commons.

I phoned down to the front desk for an extra blanket and if you can believe it, they don't have any. Really, this is a fairly large Hotel and they don't have an extra blanket????? There are plenty of empty parking spots in the parking lot so maybe there are a few vacant rooms that you could get a blanket from if you don't have any other extras.

So-So could have been worse. Excellent location for my purposes. Deently maintained in regards to cleanliness. The bed sucked and was like someone threw a bedsheet over a pile of hay. If I tried to roll over on the bed while sleeping there was already a depression from my current position and when I rolled over it felt like I was rolling back into the previous depression. Pillows also uncomfortable.

I booked 3 rooms as a short notice option for my daughter's birthday given lingering Covid protocols. Jay at the front desk answered all my questions prior to the booking and was helpful in quickly coordinating the 3 rooms for me. He also was accommodating in my request for a small meeting room for dinner and cake for my small group in the evening. The meeting space was perfect and helped to ensure my daughter had a great birthday at the hotel. Jay was kind and very helpful...I feel he went above and beyond to make our stay and experience as good as possible. 5 Star Service...thank you!

Staff was not informed of covid protocols. Check in staff said one thing and other staff me never did the opposite! The breakfast was disgusting! I wouldn't even serve it to inmates in prison! Cleaning staff came in my room when I went to down for breakfast and assumed I had left. She had already taken my charger and headphones and emptied the room by the time I came back! Horrified!

we (three ladies) wanted an Edmonton get away shopping trip. Our hotel is important to us; we wanted a suite. We were pleased with the location, easy to get to off the highway. The front desk service was friendly and check in and out was quick. The decor could use an update, quite drab and a rip in curtains. Parking was good, restaurant close by for dinner didn't need to drive. South Common was 2 minutes away for shopping and Ikea 3 minutes away. Quick and easy!!!

The main foyer of the hotel was significantly colder than the rooms. I could not change the air conditioning in The apartment I was in. The room needs an upgrade. Too old wallpaper, too old a rugs on the floor. The rugs needed an upgrade. Brighten the room up!

Our family of 6 stayed here for two nights. Clean rooms/beds, but the beds were too soft, we woke up with pressure point pains. The curtains weren't blackout curtains which made for a horrible night sleep. The location isn't great, as there was a lot of traffic noise coming from the highway. The breakfast was a buffet with a lot of delicious options, but no waffles. The pool was warm, and the kids enjoyed the slide. If you aren't a sensitive sleeper, I would recommend this hotel.

Overall it was a good stay but don't have any crazy expectations and you won't be disappointed. We were celebrating 16 years together and booked the Jacuzzi suite. It is a very basic, plain and simple hotel. We found it to need some serious updating, the room, furniture, carpet, wallpaper, and everything is very outdated. No USB plug ins, the tv is basic cable so you can't watch Netflix. They advertise that it's very clean but we honestly didn't find it that way. The bathtub and toilets are really low to the ground which we didn't find a problem with but we had a good chuckle over. The bed, sheets & pillows were very comfortable. That was probably the highlight, the bed felt like a cloud. For the price we paid for our room we would go back but I wouldn't pay anymore than that. The breakfast is okay, nothing special.

We have been staying at this hotel since it first opened and love it! Great location, great service and perfect for families. The pool and water slide are big hits with the kids, breakfast is great, it's always clean and the staff are always friendly

We were very disappointed in our stay at this Best Western. Our first impression was the hotel was not very clean, NOT what we expected from a Best Western with a 4.5 rating on Tripadvisor. Our room smelled of smoke and the carpets were dirty. We had the pleasure of listening to children racing, thumping down the hallways for over two hours. The last time they made the rounds my husband went out to stop them as did two other families. We all had a chat and spoke to the front desk to put an end to the noise. We will never stay there again.  

Checked in on Friday for my wife's volleyball tournament. Get into the room noticed that the bathroom tap was really loose but no big, still working. Took the kids to the pool then went to bed. Saturday, wife is at volleyball all day till 9:30pm i take the kids to West Ed all day and we get back at around 6pm shower and kids spend a few hours on their handhelds (phone and switch), while i do paperwork on the laptop, and then go to bed. Sunday wife finishes up volleyball around 5:00pm while me and the kids go to chuck'e cheese and shopping at south common. We get back around 4:00pm and go swimming then head up to the room. Decided to watch tv for the first time since we checked in, and once i turn on the tv i see that there is a crack on the side of the screen. So i go down to the front desk and tell the receptionist what i found, its the first time ive used the tv since we arrived and you cant see the crack when the tv is off. She says thank you and that she will make a note of it. I go back up to the room and we just watch shows on our handhelds instead. We check out the next morning. Two day later my wife gets a call blaming us for the crack in the tv! She tells them that what i had already told the receptionist and asked if they seen her note. They tell her that they will call us back. Instead of a phone call we get a $525 damage charge on our stay and an email saying that we broke it. My wife then phones the hotel and leaves a msg for the. Manager. He finally calls a day later and doesn't even listen to her over the phone and just keeps saying that they check everything in the room after each guest so it has to be us. Really, then why was there a crack in the tv and a loose tap in the bathroom?! We reported it to you! Why you didn't sent someone to the room to check on the tv after we report it. The crack wasn't visible while the tv was off or i would have reported it the first night we were there! Morale of the story make sure you check all of the amenities in your room as soon as you check in so you dont get charged for someone else damaging the room.

We have had success with the other Best Western location in Leduc in the past but unfortunately it was not available for our stay this time. We assumed that our stay at this location would be similar but it has been massively disappointing. On arrival the employee at the front desk was friendly and apologetic as what we had booked for my mother was not available. Nor would our rooms be side by side as requested - neither were a big deal, we understand the hotel was busy. However not all information was provided to us upon check in. The tags to place on the door to have the room made over are not useful, you must request to have the room made over at the front desk but this was not told to us. Upon finding out it took multiple requests to have someone come to the room. No cleaning was done, fresh towels were dropped off and garbage taken. However no garbage bags were left in the bins, nor was any additional toilet paper left. These had to be requested from the front desk and picked up there. We also booked this location due to the pool. Unfortunately were not told that the pool was out of service, disappointing to find out after promising our toddler we were going. They also did not tell us that we have to bring down the pool card each day to have it deactivated to use the pool - again, not that we could in the end. The continental breakfast is incredibly slow, we sat for 25 minutes before being acknowledged. And at that point menus were provided but we were told we needed to wait additionally to place our order. Including ourselves there were only four people in the dining area. The breakfast is lack lustre, carton eggs and hash browns with far too much paprika, fruit that had not been looked over before being plated. The curtains are short in the rooms which allow for a lot of light to creep in, not ideal for trying to nap toddlers or crawl into bed earlier in the evening if you need or prefer a dark room. There's also a light in the hallway entrance that never goes off, we managed to pull a curtain over it and hold it down with a boot which did help. Overall the hotel is clean but not exceptional otherwise. The staff are nice but largely untrained which unfortunately results in poor service. Hopefully management can attend to required training this location requires when time allows. But we will not stay here again.

I like best Western bcs free breakfast and the pool the reasonable Price me and my family we like it so much. I would like to be a member all the time. When I travel around the world my first choice would be best western

I only stay in Best Western Hotels when I travel. When going to Edmonton, I like to stay at the South most location, as it is closer to getting back on highway #2. This location is one of the best. I tried the Cedar Park Inn location, and it was terrible! The service was bad, the room had broken appliances, the customer service was terrible, and the restaurant was highly expensive and had bad service. So, that is why I chose this location, and I come back every time I am in Edmonton.

It was good stay but just little disappointed with water drainage in the tub and pool water is not very clean. The pillows in the room in not very comfortable. But the front desk staff is very friendly

We booked a 2-night stay at this hotel for my daughter's sake because of the pool and the waterslide. I didn't have very high expectations but was pleasantly surprised. The rooms were clean, the staff was friendly and helpful, and the breakfast was delicious! It wasn't just your run of the mill Continental breakfast. There were eggs, sausage, and home fries every day. Though the pool is indoors, it is very bright because of all the large windows. And surprisingly you don't get hit with the smell of chlorine when you first enter the hotel which I think is nice.

Wonderful stay. We had a spacious suite on the third floor. The quiet hallways made for a very enjoyable 4 day stay. The air conditioning worked very well for the really hot days that we experienced in Edmonton. Also the pool was great for family time. Thank you

Amazingly comfortable beds and clean room. Our boys love the pool and water slide. The free breakfast is just a bonus! Amazing price! Very happy!!! We will be staying here again our next trip to the city.

This is a nice hotel you are close to the South Common shopping experience and also Leduc has a designer mall now that you are close to. There is also a race track and casino in Leduc now just 10 or 15 minutes away.

Would have been excellent if it had not been for our misfortune to stay at the same time as a lot of kids going to some kind of tournament. Lots of noise and kids running around. The people in the room above us were heavy walkers and did a lot of walking around. Luck of the draw, lol.

Negatives - If you enjoy eating cardboard for breakfast than this is the hotel for you. There was a short black curly hair in our ice bucket after we filled it at the machine; gross. We were told the pool would be extended until 11pm due to chemical imbalance in the am; we didn't rush through our day to get back only to find out they had turned the slide off at 9:45 and would not honour their previous agreement… made for grumpy children which resulted in not so happy parents. Positives - House keeping staff were very friendly and accommodating. We will never stay at this hotel again.

The picture of the rooms in their website is really good but the inside rooms are not that good the carpet looks dirty but I think it's because it's old. Front desk did not call me back like what I requested to cause my eldest son didn't know where he put his phone so ask them to call me back if they see one inside the room after we check out. Play pen/cribI request for they did not call me back as well if it's ready to get it in the front desk..

Very poor ambience, way expensive among the hotels in the same area and of same range. Arrogant front desk one individual lady on duty that evening. Poor internet connectivity, no attendant to address issues. Sink was clogging, no crockery available to use microwave. Lamp was not turning off. bed sheets appeared like just redone, not washed or replaced with new one. No drinking water bottles in the room.

We stayed at the Best Western Plus South Edmonton Inn & Suites in two rooms for two nights. We have stayed at this hotel previously. The rooms were clean and the beds comfortable. Breakfast was OK - scaled down due to covid. All the staff were great - very friendly and helpful. My granddaughter loved the pool. Would certainly stay here again.

The breakfast was horrible. Most of it was thrown into a microwave. The hash browns were frozen still. The juice tasted very watered down. The sausage was terrible. The toast was the best part but no knives to spread the peanut butter and jam. That's our Only complaint. The staff was very friendly. The hotel looked good.

Lovely first hotel visit post Covid. Clean common areas, pool, rooms and grab and go breakfast. It was my first hotel in 18 months. I was unaware I needed to ask or do more than put door hanger out for daily service in our room. Front staff was accommodating once I understood the drill. Also, I booked 4 nights through Expedia and paid at hotel. My itinerary changed to 3 nights, but I knew that after night #1. Front staff asked me to contact Expedia for them to let hotel management know to credit. It was impossible to contact Expedia. Online help resulted in ‘call agent' and after 1.5 hrs on hold I just stopped trying. I asked the front staff again upon checkout if they could do anything. She was understanding, said she couldn't promise anything, but would talk to her manager. Just got my e-receipt for 3 nights only. Thanks for the extra mile in these weird times! Would definitely stay again with my family!

This is a wonderful hotel with a good location, friendly staff, beautiful/comfortable rooms, waterslide/pool for kids, breakfast included and exceptional housekeeping services. Very economical for a hotel of this quality with these amenities.

Like many others we checked into the hotel with 2 room to get out of the heat and to let our grandkids use the pool. The hotel was full but all of the staff were efficient and check in was quick. I had asked to check in early at 3 rather than 4. I called the hotel directly because we wanted adjoining rooms and asked about early check in at that time. They said they would try and I let them know that we only needed one room early. When we arrived one was ready. The kids changed and off to the pool. The pool was standing room only but it was a chance to cool off and the waterslide was very busy. We were at the pool 3 times and there were no towels on the shelves but a trip to the front desk and we had what we needed. I spoke to the housekeeping staff on our floor and they were all pleasant, We had one room with a king and the other 2 queen sized beds. Everything was clean. this hotel has such easy access to highway 2 and the Anthony Henday. Breakfast was okay. Because it is still Covid time, it was take out and that may have been a good thing because the breakfast room is small. There was little variety but better than many hotels offer at this time.

I love love love this hotel . They have Amazing service , clean , friendly . Also they have a pool, waterslide and hot tub that are open :). It also has free breakfast as well . We will definitely be going back .

Lots of parking. Front desk was friendly. Free breakfast. Beautiful room. Great soaps/cream. Bed was very comfortable. I had a water drainage issue but the staff member went out of her way to ensure the situation was resolved. I would stay here again.

The booking process, including check-in and check-out were very seamless, and easy. The cleanliness of both the entrance, and the suite were great. They returned a ring I forgot the same day I checked out, which was a huge relief to me as the staff called me before I even realized where I lost it. I would have been looking everywhere else. The continental breakfast was amazing, especially considering the fact that it is a pandemic, and you need to maintain a certain level of sanitization and social distancing. I felt the staff truly cared about my safety, and my health and I would recommend this hotel to anyone in south Edmonton looking for a hotel.

This hotel makes you feel like family...no complaints. They do a great job in spite of COVID-19 restrictions. The room was quiet and very comfortable. I visit our son and his family often...pity the pool is closed.

Disappointed for my kiddos.......They would rather let the pool be unoccupied than give you a chance to book a second time slot. We got duped traded our original slot for a measly 20 min in the pool. (Wasn't told that we were forfeiting the original time for the 20 min slot.....then walked by and no one in the pool)

The room was fine but the biggest issues were: - the bed is really saggy - mold in the soaker tub (THE REASON WE BOOKED THE ROOM) - there is no smart tv. Just cable. C'mon. Wanted to watch Netflix, YouTube etc not watch cable.

The room was really clean and comfortable. The staff were polite and nice. It was amazing to got fresh and cooked breakfast in the morning when most hotels only provided packed cold food. Would recommend this hotel to anyone needs a stay.

Stayed at this hotel for 1 night and it was awful. Tried to check in at 4pm. She gave me a keycard and everything was fine. I went up to the room hauling my 3 kids and all our stuff to find the room wasn't even cleaned yet. Go back down and she says there aren't any other rooms. You have to wait. In the hallway. With 3 very excited kids and all our stuff. 1.5 hours!!!! Then, went to book pool times. I had specifically called the hotel twice prior to arrival to verify they still had pool times. They refuse to give any info over the phone and insist you must wait “until you have checked in”. Fine. Well, they only had one half hour time slot left for the next day. That's the whole reason we went to the hotel...to play in the pool. When we got to our time slot there were 4 other families there. Thinking they would leave soon, we got ready. Nope..they stayed. No one ever came to monitor the only “two families in the pool at a time” rule. Meaning we could have gone in at any time during our stay!!! Internet kept dropping our devices and barely worked. And the pull out couch...terribly uncomfortable. We are pretty easy going people. This was unacceptable for a bed! I basically didn't sleep at all that night. Parts of my body kept falling asleep due to pressure points under the mattress. I would never go to this hotel again.

We loved the pool and the water slide. The hotel was clean. The breakfast was flat and needed some work but I'm sure it is due to Covid 19. I'm positive the breakfast would have been better otherwise. The room was nice and clean. The location is close to every store you would need. I was pleased with the hotel over all.

I have reviewed this property previously and been quite happy with it. However, this past visit was far below my expectations. The staff was very friendly and greeted me as I walked into the lobby. I had booked a room for 3 adults and that was clear on the reservation. They supplied me with 2 rooms cards. Once I am all checked in, they inform me that only one of the elevators is functioning. Get to the room....2 bath towels, 2 hand towels, 2 face cloths. Call the front desk to ask for the third set of towels and I am told I will need to go back to the front desk to retrieve these....in a hotel with only 1 working elevator. Bag breakfasts available on the main floor, just down the hall from the pool....in a hotel with only 1 elevator working...Getting the picture??? I am a huge Best Western customer, however it is becoming more apparent that individual hotels are slipping and the name does not always reflect the quality.

I spent the night here while my husband was getting surgery. The friendly accommodating staff (especially a very gracious young woman named Beth) went above and beyond to make my stay as comfortable and happy as possible. Lovely pool and nice take away breakfast made my stay even more enjoyable. Central to everything IKEA etc. Definitely would recommend to others and stay here again

This was a Business Trip to provide our service to one of our clients in the City of Edmonton. This was first stay at this property but based on my overall experience will definitely return. The stay were so friendly and customer driven and above all, really did care about their customer. In these challenging times, the hot take away breakfast were of great choice, and prepared by two ladies who were wonderful to deal with. Can't go wrong!

We choice this hotel because the swimming pool was open and we were very grateful that the hot tub was working and the staff were all very friendly and helpful. The breakfast was hot and ready when we asked for it to be.

This was my first time staying at this hotel. I was greeted with helpful and friendly staff. The jacuzzi suite was spacious and bed was clean and very comfortable. The breakfast wasn't the best. Cold toast, not fully cooked potatoes. But still edible. My only complaint is that there's no cameras at the back of the building at all (adjacent to Gateway). The back window of my suv was smashed but nothing taken. I contacted the police and apparently 2 other incidents happened at this hotel and nothing could be done. My advice..if you can, park along the side as there is a camera there.

We were on a medical trip and after being on the road for seven hours we were very happy with the level of service we received. Huge thanks to Best Westhern and Anna at the front desk we will definitely return.

Conveniently located close to the Anthony Henday, this hotel is clean and the staff are friendly. Great value, clean & well maintained and they offer a hot breakfast option while following COVID safely protocols. I stay here every time I travel to Edmonton and the staff always go above and beyond to make me feel welcome.

Breakfast considering COVID-19 times was excellent. I loved the food. Great setup for breakfast pick to your suite. I loved when the front desk will call to check everything is ok in the suite, to make sure everything is good or if we needed anything

We stayed for 3 nights over Christmas. Staff was very friendly! The room was very clean and quiet, as was the reception area, the halls and elevators, and the breakfast room. After so long of having only the Grab N Go bags, it was sooooo wonderful to get a hot meal even if we did have to take it to go. Thank you Best Western for incorporating hot food back into your hotel options for your guests!

Can through for Thanksgiving Got the room for under 90 a night for a suite. Couldn't complain at that price Great service, great staff, clean and nice Little worn but great lay out Separate bed room with a nice size kitchen made for great snacks and drinks area Will stay again

Hotel is on the south end of edmonton close to the anthony henday and Ellerslie road. the staff was nice. The front desk lady was very new and made a small mistake on the billing. they were very quick too correct it.

Perhaps this is a bit tough considering the ongoing pandemic but I think some of the issues are not excusable, especially in this environment. Pros: - Friendly staff - Being a diamond member got upgraded to a corner room, nice and big - Good location close to amenities Issues: - Spilled coffee on night stand - Hair on bed - Sink faucet loose - Express check-out offered but not actually provided - TV remote barely responsive - Fitness centre wipes were almost completely dried out While some of the issues indicate that traffic is slow, which is sad and I'm sympathetic, others indicate cleaning could use improvement, which is rather unsettling in a pandemic setting. Unlikely to return.

Close to IKEA and other shopping. Easy to locate, great rates. Nice, clean comfortable hotel. Fridge and coffee maker very convenient for travellers. Great restaurants nearby. Will definitely return. Thanks

The hotel was very clean and the rooms were spacious. Check in was quick and the staff is very friendly! The best part was the pool, hot tub and waterslide! My kids loved the pool and it wasn't very busy so we were able to swim a few times during our stay.

Well to start off I will say this is normally our go to hotel while we stay in Edmonton for our kids medical appointments. This stay left us disappointed and unsure if we will continue to stay here. We arrived at out hotel after travelling for 6 hours. Check in could have gone better as the guy at the front desk wasn't very friendly but we figured everyone has bad days. We got our room keys and went straight up to our room. The moment we opened the door to our room we were hit with an AWFUL smell that was similar to dead mouse. I called the front desk immediately and told them how bad the room smelled and they said they would send housekeeping up right away to check it out. 20 mins later the gentlemen from maintenance not housekeeping showed up. I opened the door for him and he could also immediately smell it WITH A MASK ON as those were mandatory in Edmonton. He told us he would have them move us to a different suite and to stay in the room and he would bring back keys for a new room. 15 minutes went by and we called back down asking what was taking so long. Front desk told us they were still trying to find a room and to wait a little longer. By this time I had enough and couldn't stand the smell any longer so we went to the lobby. The ignorant front desk clerk told us that maintenance had gone back up and had been knocking on the door waiting for us. We know he was lying because we passed the Maintenance guy in the hallway when we got off the elevator. He told us he had no other suites available which consisted of 2 queen beds and 1 sofa bed to fit our family of 5. He then told us our options were to take a room with 2 queen beds and one kid would sleep on the floor or to go somewhere for a few hours while they tried to get the smell out of our original room. NOT ONCE did he apologize for anything that had happened and made it seem like we were inconveniencing him. By this point I was DONE and my husband told him we are leaving to find a new hotel. The moment we said we were leaving and starting to walk out the door he suddenly found a solution! He told us rather then leave he could give us 2 conjoining rooms one with a king bed and the other with 2 queens for the kids. I agreed only if we weren't paying for the second room which he reluctantly agreed to. I asked why he couldn't have just done that in the first place rather then wait until his guests threaten to leave before he actually comes up with a solution. He didn't have a response for that.....

Very clean hotel and clean hotel room. The hotel is conveniently located close to restaurants, shopping and parks. The hotel staff was very friendly and helpful. The jacuzzi tub in the room was very enjoyable. Bed was uncomfortable, worn out and very old. The air conditioner was very noisy and kept us awake all night. Also the traffic from the freeway was very loud, and could be heard over the noise of A/C. Complimentary "take away" breakfasts were provided as the hotel restaurant that usually provides free continental breakfast was closed due to COVID 19. These breakfast bags were a big disappointment. I requested gluten-free breakfast bags for my 2 night stay, 7 days prior to arrival, with a reminder the same day of our arrival. One morning, I received 2 oranges and 1 apple for breakfast; second morning 3 oranges for breakfast. That is not a meal. How about some yogurt or a GF breakfast bar GF granola bar. My husband's regular breakfast bag wasn't much better. Little or no effort was put into these breakfast bags. Not even close to normal complimentary continental breakfast options listed on hotel website. We still had to purchase breakfast outside the hotel both mornings or we would have gone hungry. Instead of providing these breakfast bags it would be better not to provide any breakfast at all during restaurant closure or give to gift cards to McDonald's to avoid customer disappointment. Edmonton is a lovely city, and we enjoyed our brief visit over all.

Coming from a province with smaller covid-19 numbers we were impressed that the hotel was very clean and we often saw staff sanitizing, masks were required by all in common areas (95% of people followed), pool was restricted to a max of 8 people at a time through booking a slot, the free breakfast was bagged (muffin,drink,apple,granola bar) and taken to your room. The beds were super comfortable, there was some road noise but nothing to bother out sleep. The staff was very polite, friendly and helpful. We felt very safe and looked after during our visit and would definitely return.

Thanks for the great nights rest after a long days travel. I mean it could have been.a rpund trip back to Saskatchewan. Im glad they took in my family fpr the night and sent us off refreshed for the road home the next day. Looking forward to another 2 night stay possibly this weekend

This was a great place to stay since we couldn't stay with family/friends due to Covid. Room was clean and we felt very safe to stay there. Location is great - right off Gateway Blvd. Price was very reasonable. We will stay here again.

We stayed in the whirlpool room and loved our stay. The room worked really well and have zero complaints. I can't wait to return when the pool and breakfast is actually open again. We were disappointed it was closed but not in your control

Shopping trip to the City after being isolated for months. I bring food because I'm allergic to everything so I need to feel the clean. I wipe down everything but as usual BW comes through CLEAN, in the extreme. It's the safe feeling I need being such a germaphobe ha ha

I stayed this hotel for many times in Edmonton area for the past 4 years, I feel comfortable every time because friendly staff, good facilities , excellent services. I would say that is the best hotel ....

In time of covid 19 ,it added to the difficulty of a six day motor fron Ontario . I did do my own surface cleaning after obtaining my room key before bringing in my personal baggage. Every hotel I stayed at I was not certain what their cleaning standards were during this Covid19 outbreak .lt might have been more reassuring to know. maybe a description in the room would be an advantage at times like these

Two rooms and two different payments for my whole family, begging was not an exception. No other hotel gave me no issues with payments, this was the first. incident we had during our family trip. Got in late to hotel and had upsetting Convocation with night attendant.

Room, service, and building were amazing. Will likely be going back the next time I am in Edmonton. The Jacuzzi Suite w/ king bed was comfortable and luxurious, everything worked as intended, and the fireplace added a nice warm touch as well.

Booked room at the last minute. Chose this one because of proximity to what I was doing. When I called I was told the cost was $95 for one night. I told her that I had the web page open and the price was $85. "Oh, I can give it to you for that" I don't appreciate it when someone tries to take advantage.

Understanding it was COVID however the occupancy would have been very low so the shape of the room and amount of hot water shouldn't have been affected as so. Cold showers Slippery tub Furniture falling apart Noisy at night Bed was comfortable - that's a plus Check in staff was friendly - that's a plus

Was moving out of my apartment into a house. Had to be out of the apartment before I could get the keys to the new place. Instead of inconveniencing a friend I decided to treat myself to a hotel. I'm glad I did. The great sleep made all the difference.

The hardest thing to figure out was the remote for the TV. I couldnt find the guide ! The lady at the front desk was super friendly even during these times of covid-19. I asked for a room where I could see my truck and she accommodated right away.

Obviously enjoyed it and thought we would came back to the great service we came to enjoy. Went to check in and they keys wouldn't work. Gave another room, entered and beds weren't made and chunks of food lying around along with used Kleenex. Went back downstairs and she assigned us the original room that the keys did not work on. Opened that door to find the same situation. As a Platinum member who has enjoyed all the benefits of the rewards program, I have never been so disappointed with a Best Western stay as I was with this one. Even as COVID-19 has struck, staff have walked off the job you would think that the owners would take some pride and jump into their business to make beds as so many other business owners have done. It will be a long time before we stay at another Best Western.

Stayed one night while travelling to work. The staff were excellent and demonstrated good Customer Service throughout the process from Checkin to Departure. I stayed in the King Suite, Room 108 which was clean and comfortable.

We got a juice box and an apple and small cookie. Room was large and clean checking was fast and easy did not like them charging $250 on my card when room was paid in advance on reservations.com Tv remote failed to work do had to get a new one at front desk Staff were friendly and helpful.

This hotel was immaculate and clean. The staff are friendly and professional, and go out of their way to make sure your stay is great. We were upgraded to a King suite which provided lots of room to move around. The breakfast was great and had lots of hot and cold options. The pool and hot tub were great as well!

I stayed two nights at this Best Western with my 4 yr old daughter. Staff was very friendly and helpful, rooms clean and comfortable. Breakfast was delicious! We spent alot of time in the pool. You could tell the pool/slide was a bit old but it was clean and well maintained. Would definitely go back.

My first impression was the tiny, very icy, unlit parking lot. I am a Diamond Elite Best Western Member and should be able to stay without a charge at all. The front desk clerk was going to charge me $50.00 for the room key. I did not want the charge on my credit card and said I will pay debit, then the amount jumped to $250.00! For a room key!!! I called Best Western customer service and they said that had never heard of this, the agent called the front desk and could not get her to wave the fee. The clerk was getting increasingly rude to me throughout the ordeal. I ended up cancelling there and going to another Best Western, where there was no charge at all. AVOID THIS LOCATION!!!

Key cards wouldn't work, vending machines wouldn't work, tv remote wouldn't work multiple times, and multiple times of walking back and forth to front desk. All Because the phones didn't work either in the room.. Staff were helpful and friendly but kept making excuses. Only thing that went good was my sleep on a comfortable bed. I think they should be better prepared and do walk throughs of rooms before renting them out.

We liked this hotel but it is a little far from most things so driving is a must. Even most food options are not with in walking distance. The staff are very pleasant and took care of our need well. The pool was nice and clean.

Only a couple issues, if a guest want to check in early and not access the room, let them. Do not have housekeeping knock on guests doors at 10 am, when check out is noon. Should have a system in place that lets the front desk contact housekeeping and keeps them updated on vacant and checked out rooms.

We had booked this hotel for our cheerleading team. When we arrived we were told they didnt have our room we had booked. We needed two beds. We were given a room with a king bed and no where for our kids to sleep. We went to our room that was a "upgrade" and it had a tub in the middle of the room? It was still dirty and musty smelling. We went back down stairs and showed them our booking email and demanded our booked room. They magically found our correct room that we had actually booked after telling us they were sold out. The maids were always talking in another language while we were with them in the elevators. I did hear them complain about there supervisor. They were not very nice to her. The breakfast was ok but the forks were all being touched by everyone there. Turn them around. We had others in our group who experienced a horrible check in and had to sit in the entrance of the hotel for 3 hours while they looked for there room. We will be booking elsewhere next year as this Hotel was way below the standards of any Best Western we have stayed at...

We like Best Western, but this one was just not as others that we have stayed at. 1. Breakfast forks were in containers with the part that you eat with pointed up. This meant that it was pretty much impossible to not touch several surrounding forks when taking one. Every other person seemed to be coughing at breakfast. Disgusting. I hope that you will change this right away, especially now with COVID-19 going around. 2. Our bathroom door would not stay in any position other than wide open, and to close it all the way you had to pretty much slam it shut. It was difficult to go to the bathroom at night without waking the whole family. 3. The bed sagged. 4. The pool was freezing cold.

Easy online booking, good location for our needs, comfortable rooms and awesome hot shower! Friendly staff. We didn't need a room with a pull out couch so she gave us the room for $15 less. We would stay here again.

Hotel is located near restaurants and highways, nice looking building and the rooms were great. Very nice pool and hot tub, the breakfasts were good, check in and out were easy and overall a great value for the money.

Breakfast is the best thing about this place. Great place for a budget friendly visit. But don't expect a lot. Always seems short staff and not a lot of help if you have any questions. The same garbage was in the entrance when we got there to when we left. A lot of “not my job” going around there.

Enjoyed staying at the hotel. It was clean and smelled fresh. The front desk person was very polite and courteous. I asked for a quiet part of the hotel and I did get it. The breakfast in the morning was wonderful. There was lots of choices of food and drink.

Was very disappointed I stay here for work in the area previous visits were fine however this week not so much! After checking in I had to us the washroom dropped my bags and went to do my business just as I was finishing up and doing my pants up one of the room maids quickly knocked on my door and let herself in and was almost caught with my pants down! The second day my apprentice had his bag taken from his room during the day while we were at work! We went to report this at the front desk and they were going to have the manager review the camera footage how ever that was useless as the cameras are only at the exterior doors! When we returned to discuss this matter with the manage we were advised there was noting they could do and wound have to call in the RCMP Really I did not feel a matter of this sort would Warrant taking up valuable police time and should have been worked out between Best western and us. We rent 2 suites a week and will be finding a different hotel for our future work here!

I was a little Upset when I checked my reciept, I was charged $103.00 for the first night, and $113.00 the next night. I was anoyed I was not not told this. I may have chose to look for a different hotel for the 2nd night. I will be more careful in the future, but it won't be with Best Western. You don't just get to take peoples money without telling them.

very accommodating in a time of need! we were in the city because our daughter was in hospital, our check in time was 2am the hotel gave us a 12pm check-out time and gave a discount on the room as we had paper work to show we had a loved one in hospital.

Stay there a lot ,great breakfast . Frest fruit waffles ,sausage , eggs,and much much more.clean ,freindly , great Japanese restaurant just walking distance ...nice entrance ..coffee room open 24 hours ...access to tea and coffee. Inside swimming pool

Hotel staff friendly and helpful during our stay. The pool and water slide were enjoyed by my granddaughter Breakfast had good variety with both hot and cold choices. Room clean and comfortable Great hotel

The staff is incredible. From the moment you arrive they welcome you with a smile and thoughtfulness. The rooms are incredibly clean and in impeccable shape. Sure it doesnt haventhe decor of the Ritz Carlton, but if you can live without that, everything that matters is top notch.

Good rooms, close to restaurants and a nice breakfast. Small gym but well equipped. The pool looks nice but i didn't go in. Front desk staff are great. Very clean building as well with spacious rooms.

Great place to stay. Clean and comfortable, good service and a terrific breakfast bar. Great for business and families spacious room, nice bathroom. No issues overall enjoyed our stay, I recommend this hotel.

the staff is amazing and a great breakfast, also enjoyed the swimming pool. Very accommodation staff and always willing to listen and go over and above. Love to come back and stay all the time when ever in the city.

The hotel room was dirty, furniture was in terrible condition and torn, looked as though it had never been cleaned or replaced since the 1990's. Their was no recycling or compost program like they were supposed to have. Additionally, there were no privacy sheers on the windows. The carpet was dirty and worn out and looked to be never cleaned. The elevator was in poor condition, had no working security pass system and there was no last inspection date posted in the elevator. Does not deserve to be called a Best Western Plus. Overall, a better stay would have been had at a cheap motel. The only saving grace was the front desk clerks, as they were friendly and helpful. We are faithful Best Western guests, and this hotel misses the mark set by other BW Plus hotels. The owners of this hotel really need to invest in upgrades and improvements.

buffet breakfast was very busy due to some kind of event with many family's in the hotel both on Sunday and Monday. only used the room for sleeping. Was quiet and as expected for a modest family friendly hotel.

Our daughter went into labor 8 weeks early so there was not alot of planning time, I was very happy with the price, and I can't say enough about Beth at the front desk! She absolutely made the stay so great! This lady needs a raise!! The room was very well appointed, and house keeping did an amazing job!! Kudos to the BW chain. Top marks. The breakfast buffet was good and always fresh. If I find myself in Edmonton there is no need for me to shop around they have my business!! On a side note if your looking at staying here book through them directly, you can get probably the same price and they offer little perks that you don't get through trip adviser etc. through the awards program.

great value for price paid. was very busy with many families in town for event(s). was what we were expecting just busier. just what we needed for our stay in town. buffet breakfast was good value and reasonable selection , enough to satisfy most.

Super loud. Despite complaints they let people run the halls, screaming, and jumping. The noise went on for two nights in a row until after 1am. The gentleman on night shift agreed for us to not pay for 2 of our 3 nights stay which did not happen. I asked after the 2nd night stay that a manager call me because if they weren't going to be committed to this that we would be switching hotels for our third night. They said someone would call, and only the staff called who could "do nothing" and I'd have to wait until Monday. They did not say this under the evening (we were out of the hotel all day but made numerous calls to them). The door lock was broken in my sister in laws room, which meant anyone could walk into their room. They called and said they couldn't fix it, and said we would need to come back from what we were doing to move our items. Then we called to say we would not be coming back to do this as we were on a vacation, and then after being put on hold many times they all of a sudden fixed the lock. I would not recommend this hotel to my worst enemy! The manager is rude and has no idea how to even work a computer system to give a discount (I got 1 nights stay free) or to book people in. She spoke down to me saying things like "would you like 50% off two nights, or 1 night free?"...ummm THATS THE SAME THING! I called her on it, and all she said was "I know." The pool is freezing, so don't make the mistake that we did and stay there for the waterslide.

Good value, good sleep, good cleanliness. Grocery store for taking back to room is short drive if you don't want to do the restaurants. Was really glad the parking lot had plug ins as it was -40 degrees.

We absolutely love this hotel when we need to stay-over in Edmonton. We always know what to expect - a great breakfast, clean/comfortable/quiet rooms, good location, good price and helpful, friendly staff.

If I could leave zero I would. Horrible customer service. Had a ringette team team staying during our stay and it was SO LOUD. After numerous complaints, after 10pm they did NOTHING! Noise went on until after 1:30am. This happened 2 nights in a row. Was told I would be I would be credited 2 nights, but no. I asked them to pull the video or recording of their staff promising this. They told me I could call a manager at my check out time, after they said she would be there at 7am. I questioned the location of the manager, and she was in the back. Yet...they wantes me to call her when I was off site. Ridiculous. The manager offered me 2 nights at 50% off or a free night stay....which is exactly the same thing. She talked to me as if I were stupid!! Such a joke. She was rude, didn't know how to work the computer system and tried to not let me pay with the form of payment I requested. I took her card and picture after she told me to "do what you gotta do". Ill be reporting to head office and never staying with a Best Western again. Dirty linens, no pillow cases on pillows, asked for extra pillows 2 times and we finally went and got them ourselves. If you have little people and are excited for the waterslides, go somewhere else. The pool area is freezing, the pool is cold and if you're unlucky like us you will be stuck with sports teams with drunk parents in the pool area who are loud and don't have control of their kids and the hotel does nothing to protect your stay. Also, my sister in laws door didn't lock and they didn't care. After multiple calls interrupting our trip, it was finally fixed but not until after someone accidentally walked into the room. Stay away. Lots of hotels in the area that have waterslides. The gentleman said we would get 2 free night stays and they didn't hold up to that. I'll be calling head office when I'm home. I don't want anyone going through what we did. Ruined our weekend away. Ill be writing reviews on every website so no one else has to experience this! Especially with kiddos.

We have stayed here many times and love the location. Rooms are very nice and staff is great. Lot of things to do and places to eat nearby. Easy access to main roads to get anywhere in city. Will definitely stay again!

Nice property. Staff are super friendly and welcoming. Has all amenities for business and leisure customers. Rooms need small upgrades for USB charging for us business travellers that have a lot of equipment to charge up. Other than that, would 100% recommend.

My kids and I love coming here, breakfast is great and the pool and water slide makes our day. Rooms are clean and staff is helpful. I do hope when they upgrade the TVs the they choose smart TVs for Netflix.

Checked into room had no towels or soap. Got some from front desk. Next day went back to our room and had no towels. Not even wash clothes. From desk gave us 2 for 4 people. Later on went swimming. Ask for a towel and they said to use the ones in our room. This wasn't possible. Couldn't go swimming.

We went for the pool and water slide which did not disappoint. Our grandchildren - two 8 yr olds and one 10, had a great time. The included breakfast provided enough variety for all of us. The hotel staff worked hard to make our stay a good one. We were pleased with the price for a room that slept 6. We are planning on returning in the near future.

We stayed here over Christmas while visiting family. The rooms were clean and the complementary breakfast was one of the better ones I have seen in hotels. I would recommend this hotel to any travelers looking for a nice hotel with a friendly staff.

Perfect location. Friendly Staff Peoples. Good beds for good sleeps. Lovely guests we met throughout the stay. Our room faced north overlooking quiet parking lot. Easy hotel to get to from main QEII highway Thumbs up!

Pool and hot tub were freezing cold. Never had towels for the pool so had to use room towels. Waited for 2.5-3 hours for our rooms to be ready with 4 kids. It seemed like there wasn't enough staff working. Don't waste your money on this hotel.

Return customer to this hotel, have always had good luck here. Close to amenities. Staff friendly and accommodating. This was a medical trip, but this hotel is great for families with the pool and the continental breakfast, well worth the money you pay.

Stay on lower floor to get hot water, breakfast was weak. Front desk was good, amenities were good. Pool was clean , would try them again. Selection at breakfast was good for cold food but not for the hot Need to ensure water heater is able to send hot water to every room

I have stayed at this location many times over the last 14 months. The staff are always friendly, and go out of their way to make our stay enjoyable. The convenience of the location and the surrounding amenities make it an awesome place to stay

The Staff were very friendly at the desk , the rooms are clean and it felt kinda like home , safe and quiet,, best was the beautifully displayed tasty breakfast . They had a variety of choices to choose from

Nice hotel, good location close to ammenities, enjoyed the pool/hot tub. Staff was friendly and efficient. Room was clean. Breakfast was included in our stay and was better than expected with several hot goid choices

Good value, close to amenities, friendly staff, close to ring road so easy to get around Edmonton. Included breakfast & free wifi add to the value, have never used the pool but would be great with the family.

This was a medical trip. The BW was clean quiet and right across the highway from Health Point medical. The airport shuttle also comes to the BW when booked There is a brand new hotel very close by that does not have this option....this is extremely awkward and expensive for the customers. Way to go Best Western.

This is one of the best hotels in all of Edmonton great service friendly staff it's everything you need in a hotel plus more! Would highly recommend to anyone for business or pleasure! Great for kids!

Staff were very friendly and accommodating. Convenient location close to the airport Pool and water slide were well maintained and fun for kids if all ages. Breakfast was good with plenty of seating.Good way to collect Best Western points.

Room was great, it was clean and beds were comfortable. Staff friendly and helpful. Breakfast has a good selection. We stay at this hotel quite often and are always happy with everything. The location is the key for us as well.

Very helpful staff, neat room and great decor. floors are nice and new and the breakfast is awesome. Generally a convenient place for business trip. close to the airport also. just that plumbing was a little noisy.

Located conveniently - close to downtown and close to airport and business district. Breakfast was typical for the “free breakfast” hotels We have stayed here half dozen times in the past and always walk away happy.

My daughter has arthritis and left her pillow at the hotel room, the hotel staff personally called to let us know she forgot it. Very friendly and caring staff. Will definitely be going back to this hotel!! ☺

Stayed here after our staff Christmas Party as I didn't want to drive the 1 hour home. Great Military rate for a Veteran. Nice and relaxing and close to home. Planning on coming back sometime soon. Thanks.

Between the service, the good night sleep, the pool, full breakfast, the location and the price! It was a win win overall! Could not find a better hotel in Edmonton! You will not be disappointed! We look forward in staying there again!

When I visit Edmonton for business, I prefer this location for its proximity to where I mostly need to visit. The hotel and staff are great and I will continue to use this location for my business travel needs.

Have been staying here for years. Well maintained, can't beat the service or the price. Great location just minutes away from ikea and the outlet shops. Lots of great restaurants nearby - 3 within a 5 minute walk.

I called the hotel after noticing they had not credited my Best Western Reward Points. Much to my disappointment...even with the folio information they WOULD NOT give me my reward points because I noticed it 3 weeks later! Very disappointed!!!

The location is a quick drive to the outlet mall, west ed and right by ikea. The staff is friendly and accommodating! Breakfast has so many different hot and cold and healthy options! Love it and is the only place i stay in Edmonton!

The rooms have very dim lighting & fixtures are very old. Rooms were also not the most cleanest. Overall average hotel experience. Was expecting more from BW plus. Staff was good but not above average in terms of service rendered.

The hotel was nice and they have very friendly staffs and great amenities and water slides in their pool. They also have many and different meeting rooms. I have attended several meetings here. Nice hotel in all....

Went to Edmonton on a work related trip and holiday that staff was amazing!!! The breakfast was just what you need to start the day. The rooms are clean and the room service and house keeping are excellent!!

The parking lot was a skating rink and they made no attempt to throw gravel or ice melt down. my kids and I slipped a few times going from the car to the side walk. Also, I forgot something in my room and let them know less than 24 hours later and they basically said I was lying. Very frustrating. The temperature in the room fluctuated so much it made it so hard to sleep, we had to wait 10-15 minutes to get checked in and even though the pool is open until 10:30 they turn the waterslide off an hour early. We really did not enjoy our stay at all.

Loved our stay. If you go here make sure to try the white icing pastries at the best ever complimentary continental breakfast, they are simply wonderful. All staff wentvout of the way to make sure our stay was a pleasure. Thank you

The room was clean and nice. The breakfast was poor and not stocked late on a saturday. They double charged us and I told them but they didnt believe me and said it would be fixed at the end of the day and I wouldnt be charged. I was charged twice and had to call back to fix and now it will take a few days to get my money back. No compensation offered for my trouble.

South Edmonton, comfortable location, and has needed amenities. A good breakfast, need to work on the business office as dated. Staff friendly and rooms are clean and quiet during the evening hours for sleeping.

A great location right off of the QE2 and Anthony Henday over passes, makes it easy for any visitor to navigate Edmonton from this property. Excellent, caring staff, always clean and quiet, this is the perfect hotel for a “great value for dollar”. I stay here about 2-3 nights a month when in town on business.

2 vending machines just ate our money. The lady upfront just told us to “not use them anymore”. The thermostat didn't work in our room but we didn't even dare say anything because of the receptionist's attitude toward us. The bed sheets had stains! There were no towels in the pool area and the hot tub was barely even warm! It was a horrible decision booking here. I've stayed at way Better hotels but this one was picked for a mother daughter trip. Never again!

The appearance was approaching the hotel was very nice they offer a pool and was very clean inside the lobby however there was some maintenance issues but the elevator the breakfast room was not the greatest as they were not ready for the amount of people they had in the hotel overall I would stay there again however it would have to be a very good deal otherwise I would probably go someplace else and get a better bang for my dollar

I have been staying this hotel from time to time since 2016, and I had received the great services , the front staff are always smile and helpful, and the rate is fare than the other hotels , anyways, great hotel

Great place to stay. Rooms are clean, staff is super friendly especially the front counter. The pool and water slide were a bonus. The water was a great temperature, not freezing cold like other places. Fun to be in the water and not freeze.

Last minute check in, there was an available room , they even made sure we were close to the more organized family that had booked a room. Affordable and clean . Great water slide. The kids had a great time.

We did a road trip from Calgary to Jasper to Edmonton, thus I had to call for a late check in. They allowed us to have a lake check out as well. One worthy of 5 stars is their breakfast buffet. I think this is the best free breakfast buffet that I had been to with all of the hotels in Calgary and Edmonton, considering it is a weekday as well. The lady made sure all of the food is filled. I especially love their make your own waffle with helpings of compote. Really clean pool as well, never ran out of pool towels.

Excellent breakfast lot to decide from. Short drive to restaurants and malls, friendly and helpful staff. Quick checkin and checkout. Pool and slides. Rooms clean and comfortable. Good amount of parking.

Restful! Was in Edmonton visiting family. Checked into the hotel and the front desk staff was helpful. Enjoyed the comfortable bed! The late Check-out at noon was definitely appreciated! Will definitely be back!

Pool was so dirty we could not use it. Clumps of hair, hair ties & pieces of black plastic floating in pool. Blood on floor of men's washroom. Hot tub out of order. Kids disappointed. Checked out early to swim elsewhere.

This hotel is located on the very south end of Edmonton, in proximity to many of the businesses and stores I need to access. The fan of the wall A/C - heat unit adequately mask vehicle noise on HWY 2.

We have stayed here multiple times and love the location. Service and rooms are always good. Staff is friendly. Great value. Close to many restaurants and shopping. Would recommend and will stay again.

Nice place to stay . Friendly staff. Easy place to find. Close to stores we stopped at. Pool a lot of fun for whole family. when we plan another trip back out this way we will be booking here again. Great time by all

Everything was clean and open. Staff were helpful and friendly. Breakfast was awesome! the location was excellent for our purpose. Easy access to everything we need and easy to find. We will be staying again.

Quality of Breakfast for multiple days stayed was A++. Tues to Thurs. Plenty of Hot and cold options and cheese omelette is MMM. Very clean, comfortable and quiet during our stay. Hot tub stair rails need serious attention!!!

There was no hot water at all and we even went ahead And got a room with a jacuzzi tub couldn't even use it so I was a wast of money. Should not recommend the jacuzzi suit. Room didn't have blankets for the spare bed.

Highly recommended. Fantastic executive suite with 3 huge windows, allowing a splendid sunlight throughout the spacious room. Our executive room was equipped with everything you need to feel comfortable in. Everyone from housekeeping, especially “Kelly our maid” were extremely accommodating, very friendly, courteous, and most eager to help. She went out of her way to assist us. We had an amazing feeling being treated with white gloves. Kelly from housekeeping was remarkably friendly, accommodating, courteous, delightful, and most of all very helpful in obtaining our great room. She gave us a greatly appreciated excellent service. Many thanks to Kelly!

Another great stay at best western south. We always stay here when our kids have appts at the stollery. Good clean hotel with free breakfast and pool/waterslide for the kids. Only recommendation would to have the pool a tiny bit warmer.

I would not hesitate to rebook. I felt the dollar value was great. Easy access to hotel, easy check in,easy check out. I like the option of having a breakfast before we get on the road so this was an added bonus.

As always, staying with Best Western Plus in south Edmonton has been a pleasure. Clean rooms, friendly staff and a great breakfast. Would not want to stay anywhere else. Having free wifi and an express checkout is always a bonus!

Nice stay. Good location. Close to airport, and shopping. 15 min drive to downtown. Parking was free. Friendly staff is a plus. Fitness centre was very well kept. Didn't use pool but looked very clean.

This hotel does not have even close to enough parking for visitors. Hotel staff informed us there was knowhere near the hotel available and to stay at the far end of an adjoining lot which was part of another buisness . Then she added " but there are no security cameras that far down" we should have taken this as a warning and left . Sure enough when we went out in the morning our car had been broken into and robbed .

Good hotel for groups looking for a place to keep students together. We were there for a volleyball tournament. Good location and service. Clean rooms. We will repeat if we need to come back to Edmonton South.

The rooms are clean and so big. I loved being able to have room to move. We did not k=make it for breakfast as it ended at 9:30 and my child was still sleeping, I would like to see longer breakfast hours to accommodate the non business traveler.

Staff is very friendly and with regret, we will have to start choosing a different hotel close by until some work has been done here. Our room was in need of repair in numerous places.... tub was sloppily repaired, bedding stained, bathroom walls moldy and peeling, rug was rippled. Mostly clean enough otherwise and very quiet. Location is perfect for our medical needs and leisure shopping etc.

We had our grand children staying with us and chose this hotel because of the pool with the water slide. We would not stay at this hotel if we didn't have our grandchildren with us (they like the water slide). We had to call maintenance for a couple of issues. One problem, they were able to fix the other they couldn't fix. One of the two elevators was not working properly when we arrived on Thursday (which I reported to the front desk). Nothing was done about it and it broke down and was out of service for the entire labour Day weekend. They didn't want us to take towels from the room to the pool but on two occasions there were no towels available at the pool and when I reported the problem to the front desk there were no clean towels available, so I had to go get the towels from the room.

Breakfast sucked. Was so full no place to sit. When we did manage to get a spot, food trays were empty and the hotel did not replenish anything. Was as if what they put out was it and everyone was like cattle to rush and eat while you can.

Clean, safe, great breakfast . Has pool, waterside and hot tub!! Rooms were big and very clean!! Staff was very attentive! Cant wait for the next trip. This will probably be our go to hotel from now on when we go to Edmonton!

I have stayed at this location 3 times in the past 2 years for 4 nights each time. Every time I stayed here I had a great experience and it makes me not want to consider staying anywhere else. The location is 8 minutes from the airport and close enough to downtown that I could get there quickly but it's far enough away to stay quiet. There is a royal pizza in the same parking lot as the hotel that has really good food. If you are going to Edmonton, stay here! You won't regret it.

I have stayed here many times and never been disappointed in the room. Our room had a ripped curtain the carpet needed to be replaced as it was folding this soap dish in the tub was missing and the side curtains were all wrinkly. Certainly not what I expected for a Best Western.

I stay at a lot of Best Westerns. This one is very cookie cutter and I've been to better BW Plus'. The pool area is small, breakfast area small. Rooms pretty standard but clean. However the staff are very nice and check-in was quick.

Booked for a shopping weekend in Edmo. Got up West Edmonton Mall then South Common then out to Leduc Outlet Mall. Hotel is central for all of that. Dinner at The Keg and then Spiderman. Hotel room was clean. Breakfast was very good but real plates and cutlery like the BW in Lethbridge would make it better. Pool and water slide were being put to good use. Will definitely be back.

Room was clean, lots of room and of perfect temperature, staff were friendly and polite. Within walking distance to a few local eating establishments (Chop Steakhouse, Denny's).. Swimming pool and slide was a huge hit with my kids. Enjoyed the large hot tub and the fact it was deep so you could completely immerse yourself. Functioning shower and M/F bathroom was a bonus to have within the pool area. Good hours of operation for the pool as well.

South Edmonton location is great for accessing the airport in a reasonable amount of time and/or travelling into Edmonton. Clean, bright rooms - could use phone charging stations or more plugs but overall great value for the money. Waterslide, Pool and Hot Tub are spacious and clean areas providing entertainment. No restaurant on site but several within walking distance including Dennys and White Spot.

Located on easy access road with plenty of amenities nearby. Priced within our budget for a quick weekend away. Our room, Water slide and pool facility was very clean. Staff was friendly and happy to help. We will definitely stay here again.

We have stayed at this hotel frequently over the last 3 years. We have always found the staff to be excellent - considerate, conscientious, and helpful. The hotel is well maintained and clean. Great waterslide for children! Price wise - it is good value for the area. One negative - the carpets in the guest room are tired and worn. They need to be replaced.

Very bad experience using gift cards and also being charged the full amount of the hotel bill on my credit card as a deposit! Should have only been 50 to 100 dollar deposit! The front staff were not willing to do anything about this.

Generally the hotel stay was good and the kids had a great time in the pool. The water slid is an awesome addition for families with young kids. But the breakfast was a huge disappointment. I'll understand if it's advertised as no breakfast. For every morning we went down, there was little or no food in the serving dishes. When the food was brought out, it was just enough to serve maybe 3 or 4 people then you'll have to wait another 20mins or more before another batch is brought out. Don't make people feel like they're begging for food. The last day after we had waited for more than 30mins, when we asked again for boiled egg the response was “ we'll be closing in 5mins”. So you're basically waiting for people to ask otherwise you pretend you don't know it's finished. The quality of food could be better. If you have family and you're interested in breakfast, this may not be a good option.

We thought because this was a newer hotel, it would be clean and in good working order. We were wrong. The outside of the hotel required repairs (a broken window), and our room was very dark and not well cleaned. There was mystery splatter on the bathroom wall and on the room's ventilation unit. The room smelled like something was rotting, which we traced to the ventilation unit. After cleaning the splatter off we noticed the filter had likely never been cleaned. We couldn't get rid of the smell. It also made a horrible rattling noise whenever it came on. The carpet was old and worn, and had rolled in a few spots. It was also very noisy, and we could hear every person walking down the hallway. We would not recommend this location.

We had an absolutely wonderful experience at this hotel. The hotel was in excellent condition and appeared to be fairly new. The bed was extremely comfortable. Even though the hotel is near a busy highway - we found it to be quite quiet. Housekeeping was excellent. The staff was friendly and very helpful. The complimentary breakfast offered a wide assortment of hot and cold options. The kids (and adults) loved the pool and waterslide. The only thing I think could have improved is the area around the pool which could have used a deep cleaning, but, there was someone working on that one of the days we were there as well. The location was awesome - close to dining options as well as a 2 minute drive to South Edmonton Common for shopping. I would love to stay here again.

The carpet in the rooms have seen better days, the staff could put a little more smile on their face, the room keys always (3 days in a row) quit working around check out time and reception keeps telling you must be doing something wrong or you have to wait up to 5 minutes after they activate the key cards for them to work, i would not be coming up to the room and coning back down to reception if i dont have to so i follow directions really good but the keys did not work. We had to get the room service people to let us in the first couple of mornings and maintenance was sent the third morning. Coffee maker was dirty, we found some white residue, it may have been just from the water.

Pool is nice for kids. The beds were comfy. Breakfast had a decent variety just wish when they state they will have two variaties of meat that they'd have more then just different types of sausage. Etc first morning pork sausage links and patties second morning pork sausage links and Turkey sausage links

It was a very nice place to stay and was very clean throughout. The staff were all very friendly and professional. The free breakfasts were very good. We enjoyed our stay there and would recommend it to others!

Very friendly staff, rooms are clean and very comfortable to stay in. I was there on business but would most definitely stay here again if I had a trip planned for Edmonton ... was very satisfied with my stay here .

The staff have always been friendly and helpful, once again received an up grade to a jacuzzi suite. Even with some late check outs I was still able to check in early without having previously arranged for it

We had a great stay! The continental breakfast was amazing. The staff was friendly and helpful. It was a great hotel for my family. I would highly recommend it to my family and friends! We were close to shopping centers and my kids loved the waterslide.

The lobby was nicely decorated. When I tried to check in there was an issue with my booking and the front desk staff was not helpful at all. She was very grumpy and just basically told me too bad. When we found out that the name was incorrect and figured out that I DID in fact have a reservation I was relieved. The toilet was broken when we got into our room and there was someone there quite quickly to fix it. The elevator tile was all broken and taped together with green tape. The breakfast was awesome. The pool was disappointing The hot tub was not a hot tub it was more of a lukewarm bath which is a cesspool of bacteria. They didnt seem to care or say when it would be repaired and through our 5 night stay it was still not working. There were never any towels in the pool area. The housekeeping staff was the nicest staff in the hotel. The room was always cleaned very nicely.

This hotel has good potential, although some places were clean and bright others were not. I had a good experience with the front desk agent upon arrival. Small details could be worked on, but it is a moderately priced accommodation

The front desk girl was great, the room.wasnt very clean. It has black spots all over the window(didn't look like mold just not.cleaned.well) and there was a random red ball under one bed, so clearly our room.wasnt.cleaned 100% as it should have been. My first job was in housekeeping so I get how busy these girls can get but really?