Best Western Plus Hotel South Edmonton Inn & Suites,  Edmonton

4.5/5  - based on 1086 guest reviews.
1204 101 Street, T6X 0P1, Edmonton, Canada - See map
+1 780 801 3580 +1 780 801 3579

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> Room 1

1 adult

 

Hotel advantages

  • Heated pool
    Heated pool
  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
TripAdvisor Traveler Rating
based on 1086 traveler reviews
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Experience all that Edmonton, Alberta has to offer while staying at this modern Best Western property that has been ranked among the area's best! Sleek, stylish and contemporary, the Best Western Plus South Edmonton Inn & Suites boasts convenience and comfort at an affordable price. This Edmonton hotel is located close to the center of the city and is just off Highway 2, offering easy access to the Edmonton International Airport, the University of Alberta and other city offices. This Best Western hotel in Edmonton offers spacious, well-appointed guest rooms that feature upgraded amenities - like comfortable pillowtop mattresses, an in-room microwave, personal refrigerator, flat screen television with cable satellite and free high-speed Internet access. Guests start each morning with a complimentary full breakfast before heading out to enjoy our indoor saltwater pool - complete with water slide and hot tub - or to recharge in our state-of-the-art fitness center. The Best Western Plus South Edmonton Inn & Suites is also 100% non-smoking and Eco-Friendly, with excellent guest service. This conveniently located hotel in Edmonton, Alberta is just a quick drive from shopping, dining, museums and more. The West Edmonton Mall, featuring a thrilling indoor water park, the South Edmonton Common Mall and the Old Strathcona District are nearby. Guests enjoy visiting the Royal Alberta Museum, Ukrainian Heritage Center, the Alberta Legislature, the famed Muttart Conservatory and the Devonian Botanical Gardens. There are four local golf courses, and one doesn't have to venture far to find a hockey facility. Seasonal events, like the Taste of Edmonton Festival and a variety of concerts, ensure that there is always something to do. Our superior customer service and top-notch amenities have landed the Best Western Plus South Edmonton Inn & Suites a top spot on Trip Advisor. Come find out why for yourself - book today and save! Our hot tub is closed until further notice. We look forward to offering a better experience for our guests upon reopening.

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Room 1

Guest reviews


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based on 1086 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
624
Verygood
 
305
Medium
 
99
Poor
 
32
Horrible
 
26
Business Business 290
Couples Couples 205
Family Family 431
Friends getaway Friends getaway 54
Solo travel Solo travel 53
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Plus South Edmonton Inn & Suites,Edmonton
  • 5
    « Quick Stay for a wedding »

    We stayed the evening before a wedding. That way the kids could go watersliding the night before and morning of the wedding. The hotel was nice and clean. The water slide and pool area were great. The kids loved it. The continental breakfast was good. The only thing that threw us off a little was although we booked a double queen room - we ended up getting double size beds.

    4
    « Pretty much satisfied »

    I'm pretty much satisfied during my stay at this hotel. Breakfast is always good. Amenities are easy to reach. Bedrooms are cleaned out very well. Shower curtains may need an upgrade due to the water coming out.

    5
    « Again my expectations were exceeded. »

    Friendly welcoming competent staff, clean comfortable rooms with a great breakfast to start the next morning. I thoroughly enjoyed my stay and will certainly stay at the Best Western Plus South Edmonton again in the future

    4
    « Good Average Hotel »

    A good, decent hotel with all amenities including a better then average free breakfast. I had to wait for towels when I checked in but it wasn't a big deal. Good parking is hard to find. Staff was nice.

    1
    « Everything that could go bad, did - and then some more ... »

    I have been in many best western, but the suite was more like a small narrow king room with a couch. Have had much nicer and bigger rooms for the same style of room. I reserved the room on the phone and wanted to use some of my points. When I arrived the checking took forever because the clerk did not check first if I had a reservation. Only when I indicated that I had one, it was completed at a normal rate (about 15 min later). Even though I reserved the room to have the couch bed for the kids, nothing was made. We first had to look through the room to find the bed sheets and then had to make the bed etc. There weren't enough pillows and the pillows on the king bed were tiny and uncomfortable compared to other best western stays. The second night the fire alarm woke us up and we stayed outside for about 45 min until we could go back. 2 hrs later same thing but the alarm lights did not turn off and I kept the kids in the truck to sleep instead. Aside of not having any influence on the alarm, the duration of the second one (~4hrs) was too much. Overall a very unlucky but horrible experience. Likely will not go to this best western anymore.

    5
    « Nice place. Would stay again!! »

    Rooms were updated and large. It was one of the quitest hotels I have ever stayed it. The location was great and close to lots of shopping and decent restaurants. The breakfast was ok but not a very big selection.

    4
    « little things that annoy, »

    bathroom floor towel does not go under the door so every time you move the door it take the towel with it. parking is sometimes an issue with large trucks taking up 2 spots. staff is friendly on checkin

    5
    « Clean, and well situated »

    Nice, clean hotel. very conveniently located for getting in and out of the city. I stay at this location every time I am in town for work functions.close to restaurants and other conveniences. No compliments from me, other than my last room was not as nice as the corner business suite they upgrade me to.

    4
    « Good quality for the money »

    The continental breakfast was very good, the kid's loved the pool, and the room was nice. The staff was courteous and helpful. I would recommend this hotel to anyone needing a place to stay in Edmonton.

    5
    « Kids Hockey »

    There was a large group of us and we wanted to have a pizza night in the hotel. The staff opened the breakfast room for us to meet in and had a lovely evening all together rather than separated in our rooms. We did clean up after ourselves but they were very accommodating. Thanks to the staff for doing that to make our stay so much more enjoyable.

  • 4
    « Great »

    Great service in all departments and room very clean . Rooms comfortable. Breakfast bar was adequate . I would definitely recommend this hotel to family and friends . Close to shopping . Great amenities

    5
    « The bed was heaven! »

    We arrived after 1am and left before 8, but we are happy we stayed! The bed really was so comfortable, and there was a range of pillows too. The rooms was surprisingly large. It was nice and clean too. Breakfast was a bit better than a usually continental. (Coffee selection, pancakes, sausage, bacon, eggs, yogurt, breads, cereals etc) Really great value for money! We will stay again

    5
    « Great stay in Edmonton »

    This hotel is in a great location in southern Edmonton. Modern comfortable and well priced. You will enjoy a good breakfast, pool and exercise room. Rooms are comfortable clean and modern. Can't ask for more and staff are great.

    5
    « Wonderful stay »

    When researching a hotel for an overnight stay in South Edmonton we saw a great rate at this hotel. We had never stayed at this hotel before but decided to book it. We are so happy that we did. It is modern, clean and attractive and in a good location (walking distance of restaurants). The staff are really friendly and helpful. The room (with a comfy king bed) was great with a very nice bathroom. The complimentary breakfast was wonderful - a wide range of choice. The breakfast room had lots of tables to accommodate guests. We would elect to stay here again, even if we didn't get a special rate!

    3
    « The good and the bad »

    Nice rooms and very accommodating staff. Breakfast ends at 10 on the weekends but food was very picked over by 9 and nothing was replaced because there was not enough food. Out of fruit, omelettes and sausages. Water added to the hot tub on Saturday morning made it cold and unusable. Could have easily been added Friday night. Excellent water slide.

    5
    « Next best thing to bring at home. »

    My only little petty complaint is the shower curtain is not low enough. But still functional:). I was able to get the desired room every time I stay, I was able to have a fantastic time with my family. Beds are so comfortable and soft. Staff is friendly.

    2
    « Not our best hotel stay... »

    Staff were average, hotel itself is nicely appointed, price is fair, breakfast is decent. However, the hot tub was lukewarm at best and we ended up spending less than 5 minutes there due to it being so cold. The climate controls in our room were not functional which meant our room stayed around 30C, despite it being 6C outside and us opening the window. To make it even harder to sleep, the pillows were very thin and very small. They're not much more than decorative throw pillows. Two of them equal the size of a typical bed pillow and they're so thin they may as well be a rolled up t-shirt.. Worst sleep we've had in a hotel in years. Location was also noisy, especially as our room was next to the elevators. Staff were unable to move us to another room for unexplained reasons. Had our stay been longer, we would have made more of a fuss. As it was, it wasn't worth the effort. We'll be booking a different hotel next time we're in Edmonton.

    4
    « Good family hotel! »

    Good family designed hotel, with pool and water slide, big rooms and great breakfast. It's no wonder it's always full, have stayed at this Best Western previously, so chose to bring my family back, and not disappointed. Staff very accommodating, and willing to please guests. Would recommend this hotel.

    3
    « A bit disappointed »

    It cost $200 A night and I'm a gold member!! The receptionists were nice when they weren't on the phone and we had to wait for their attention!! The elevator stunk so bad like weed it was suffacating I felt bad for my grandkids!! I will think twice about staying there again!!

    4
    « Quick stop in Edmonton »

    This hotel was conveniently located for the company I was going to for meetings. Rooms are spacious, clean, and comfortable. There is no bar on site but there are several other establishments within walking distance. It is easy to locate from the airport and is an easy commute to downtown.

  • 5
    « Great Experience »

    Very good place. Good price and very good facilities condition. Room is clean and quite. Spacious and nice decoration. Great service. Amazing pool and gym. Good location and free parking. I definitely will come back here and recommend it to more people

    4
    « Our honest opinion »

    We are usually in Edmonton once or twice a month & always stay at this hotel. Convenient location, clean comfortable quiet rooms, friendly helpful staff , ample free parking & good continental breakfast as well as the excercise room , pool & hot tub are some of the reasons we enjoy staying here. Also like the Best Western Rewards program. A larger size TV & Pay per view option would be much appreciated, as well as some more cheerful lighter room colors for decor

    3
    « Great value »

    We just needed a 1 night stay over and the price was great. Even better considering that breakfast was included. We had a junior suite, service was prompt and courteous. Location was on the extreme south end but we new that when we booked it. Would definitely stay again.

    5
    « Great hotel, great staff. »

    We were informed that the hot tub was out of order the day prior to checking in which was a little disappointing. Upon checking in, the staff gave us an upgrade to a room with a jacuzzi tub for no extra cost! Good breakfast. Fun pool. Clean rooms. Very comfortable bed!

    1
    « Terrible »

    From the broken jacccuzi to the gold wall paper gold lamps gold dusty rugs gold curtains gold throw blanket and the half pillows with regular sized cases tucked in I only wish I could post pictures ??

    4
    « Quiet stay »

    Rooms were clean. Beds were comfortable to sleep on. Even the pillows added to a comfortable sleep. Overall it was a good stay. The hot conrubental breakfast was a bonus along with the pool and hot tub.

    3
    « It was ok, Average all around. »

    There was nothing that really stood out, Nothing really stood out,pretty much what you would expect from a Best Nothing stood out, the hot tub was broken but the pool was OK. Pool cold but was fixed and warmed up for the second day, they seem very understaffed,

    3
    « Blah »

    Rooms could be cleaner. Breakfast area not big enough for the number of hotel guests. It was constantly busy and not enough tables and chairs. As a family of 5, some of us had to stand and eat. Didn't even bother trying to get pancakes as it was always lined up. We didn't use the pool as it was always full of kids and looked crazy. We wanted to stay another night in the city but decided to go to another hotel for a more peaceful night.

    4
    « Edmonton getaway »

    Overall it was good it was clean and friendly the chop steak house right beside the hotel has awesome food The swimming pool was refreshing and the gym Is adequately set up. Not busy at all it is very easy to fine right off the main highway. The hotel is very quiet

    3
    « Was ok »

    One of the reasons we chose this hotel was because of the pool and waterslide. When we arrived we were told it was closed and that it was being repaired would take 10 minutes. When we got to the pool, the hot tub was off, the pool was freezing cold and there were no towels. That was disappointing. One of the elevators was broken, so there was a long line up at the other elevator. The room was clean,

  • 3
    « Disappointing »

    Overall, this was a disappointing stay. When we arrived there were no towels in the room or bedding for the pullout couch even though I had called ahead to make sure the room was equipped. No towels in pool area the following morning either, we were told they were in the wash. Room was run down, and not well maintained. Breakfast was very good. Everything was fresh and a nice variety. Staff was friendly.

    3
    « Nice »

    Only problem I had with the room was how there was blood stains all over the lamp shade. Made it a little uneasy to think what else wasn't cleaned, Came up for my birthday with a couple friends, and the night audit was very friendly :) overall a nice stay.

    5
    « Always a pleasure »

    We stay here each time we go to Edmonton. The hotel is very clean and comfortable. There is a nice pool and the breakfast is exceptional. This hotel has easy access to the Anthony Henday and Gateway Blvd which makes it convenient to navigate the city.

    5
    « My Stay »

    Helpful staff and friendly! Room was clean and presentable. Only a few items that come to mind that needs looking after, minor points but never the less. Can you make sure the locks work with the cards please. It took a couple of tries before house keeping opened it with the master, then the cards worked fine. Odd.

    5
    « Wonderful staff »

    A work trip took a miserable turn after a blizzard and I fell in the parking lot. The staff was wonderfully supportive in assisting me as I was all alone in Edmonton. Rebecca was amazing, getting me ice and going far beyond what was expected. The room was beautiful. I ended up spending 4 days in the room after medical attention. The suite was beautiful. The work space was wonderful. If I had to be stuck at least I felt like I was home.

    5
    « Business »

    Quick check in, nice room and great breakfast. The bed was awesome! Staff was very accommodating and friendly. The only thing missing was a USB charging port in the room. Other than that everything was top notch.

    5
    « Excellent Service »

    Hi stayed there this past weekend, for Soccer Provincials. Hotel Staff was awesome, rooms were very clean. Great breakfast set up and they were really busy ! Pool was good, deck area seemed clean, water slide so fun for the kids

    3
    « OK »

    Staff was very friendly. Room was fine as well but really loud around 530 AM as it shared a wall with the kitchen that prepared continental breakfast. Free breakfast was good but very crowded. Pool,waterslide and hottub were lots of fun for the kids.

    3
    « Alright hotel »

    My non smoking room smelled pretty awful and my remote in the fresh remote bag was dirty. The phones in the room didn't work and my coffee tray was not properly stocked. Staff were nice during check in and check out.

    5
    « Excellent restful stay »

    The stay at this hotel was excellent. The bed was very comfortable. The room was very clean. My kids loved the water slide and pool. Breakfast in the morning had an excellent selection. I would definitely stay at this location again.

  • 4
    « Another great BW stay! »

    Again another great experience staying at the Best Western plus Meridian. The breakfast was good. Room was spacious clean and clean comfortable. The service was great. I gave it 4 instead of 5 as the parking lot was a bit small for the size of hotel. Pretty much impossible to park out front when busy. You can park out back but it is shared with the neighboring hotel. Otherwise great! I would stay here again.

    4
    « Bad hot tub »

    Hotel was very clean and front desk staff were very helpful. My only complaint is that we stayed here specifically for the hot tub and is was more like a warm bath and the jets didn't even move the water

    5
    « Great Hotel »

    This is a newer hotel in the Best Western chain and is clean and convenient to Edmonton Airport and the South side of Edmonton. Service is great and contains all your normal amenities. Suitable for families with children (pool, water slides and hot breakfast)

    5
    « Comfortable Stay »

    Stayed here a few nights. Rooms are clean n comfortable. The pool downstairs n hot tub were fun for the kids. Continental breakfast was hot n good! Good central location, close to a lot of things. Great service, would stay here again!

    5
    « Leisure trip with my wife »

    This is an excellent hotel in a very good location in Edmonton South. Close to the airport if need be. Adequate parking. Rooms are large and well furnished with good amenities. Hot and cold breakfast selection was excellent. The front desk staff are exceptional. Very courteous and polite, just wonderful girls. Room was very clean and quiet. I highly recommend this hotel and have stayed here a number of times and will stay again in the future.

    5
    « Great place to stay »

    The rooms are big, the beds are comfortable, the staff is super friendly and the breakfast is much better than other comparable hotels. Good location with easy access to main roads. If you're attending Edmonton for business or otherwise on the south end look no further. This place would also be excellent for airport layovers/waits. Highly recommend.

    5
    « Excellent place to stay. »

    The staff was friendly, the room was very clean and comfortable. The free breakfast was just what was expected. You couldn't get to the guest rooms without a room card, the elevators only operated after you scanned with your card. As single women, we appreciated the safety factor.

    5
    « Quality for the money »

    The staff were very flexible when we wanted to change to a higher floor. Everything looked clean and worked, roomy. We hope to return there another time. I like their no pets and no smoking policy. It was very quiet.

    4
    « Rating »

    Good hotel, good service. My family enjoyed the visit in your hotel. Pool and water slide was fine but pool a little cool. Close restaurants add to the enjoyment. Also close shopping available. Staff was courtious and helpful.

    5
    « Great place to stay »

    The hotel was easy to get to and had good parking. I was towing a 26' trailer. Rooms were great and comfortable. It was nice that the hotel was with in walking distance of a few restaurants. And the breakfast that was provided was good and fresh.

  • 4
    « Busy place! »

    Busy little place on the weekends! Parking is hard to find during the weekend. Room was nice and clean. Fairly new looking. The hot tub was broken our whole duration. The breakfast was nice, also busy and not enough seating during the weekend. Nothing exciting to write about.

    4
    « Work »

    I stayed at this location on business for a couple of nights everything was great. The only downfall was that the laundry facility was down for service for the two nights I stayed here. The staff was very friendly and the rooms where clean.

    5
    « Great stay at Best Western Plus South Edmonton Inn & Suites »

    I was on a business trip ans stayed 2 nights at the Best Western Plus in Edmonton South and was very pleased with ALL aspects of my stay, starting with the way I was welcomed at the front desk right up to my I left to go back home. The only minor fault was the shower flow; very slow!

    4
    « Convenient location »

    Had a 4th floor room. Some highway noise, but not too bad. Nice seating arrangement in room. Had to sign out a corkscrew and wineglass with a threat of $5 charge each if not returned. Never done that in a hotel before. Seems punitive. Easy location for on-off highway in far south Edmonton.

    5
    « Pleasant stay, pleasant surprise... »

    Had to do a last minute booking, and they were there to help me out! Beautiful rooms, fantastic Breakfast Room! And because their pool was out of service, they were kind enough to call within 5 minutes of booking to notify us. This is my go-to hotel for Edmonton from now on!

    5
    « Offered Great Rest After Becoming Sick While Travelling »

    I had just arrived in town after a winter vacation and acquired a nasty head and chest cold. I got a very comfortable nights sleep, even while next door to a family of four with two children under the age of four! I barely heard a sound from the group next door and was able to rest well before the next leg of my journey home! I just hope my coughing didn't disturb them! I would seek out this location on another visit through town.

    3
    « Soso »

    Clean and friendly service. We just got a bad room i think. The pipes in the walls were very noisy everytime someone flushed the toilet they made crazy sounds. It kept us up sincr early am. And the staff did pretty much nothing about it.

    2
    « Poor sofa bed »

    The room and hotel was clean and friendly staff. I booked this room type because of the sofa bed which was unfit to sleep on for my child. Staff said they would have maintenance look into it, but with the condition of the sofa bed I'm sure they had to have other complaints.

    4
    « Quiet night and close to many excellent restaurants »

    Had a very quiet evening and a great sleep on a very comfortable bed. Around the corner was an exceptional restaurant for supper. Have stayed many times and will continue to stay, even when out of the way for my needs. Exceptional staff and atmosphere.

    4
    « Great stay! »

    Had a great stay. The staff was very friendly and helpful also the rooms were very nice and with a free breakfast how can you go wrong! Will be staying again next time I'm am back in Edmonton and anywhere else

  • 4
    « Family »

    Well run hotel, very clean. Staff were very friendly and easy to talk to. Booking over the phone was quick as was the express checkout. Breakfast was good with quite a few options. Will definitely return for another stay.

    5
    « Excellence! »

    Always love staying here- personal or business- I love it- the kids love it- and the staff are amazing! Well done!! I'd recommend this location over and over. Close to so many great stores and restaurants . The pool and hot tub are great too.

    5
    « Breakfast »

    This hotel has the best breakfast bar, which is one of the reason we return to this facility when we're in Edmonton. The reception area is very clean and staff friendly. Our room is always very clean.

    5
    « Friendly staff »

    The staff are genuinely friendly, they say hi!, smile and want to help in anyway possible. The breakfast area is clean and well stocked. There is plenty of parking on the side of the building with access to the hotel if you are already checked in and have a room key

    4
    « supreme!!!! »

    Had a very nice time staying even just for one night. They had a friendly and accomodating staff tht is willing to help you with anything. I also love the breakfast room its huge and theres plenty of food to choose from. huge room and even if i checked out late they did not charge me for anything! Definitely coming back.

    5
    « Awesome ! »

    We went with my family and another family. The service was excellent. The rooms were great. The beds were comfy even the pull out bed. The pool is big and has a nice waters like the kids loved. It was walking distance to 3 kid friendly restaurants. Tamara judge

    4
    « Clean and spacious room »

    This was our second visit to this hotel, and our room was spacious and clean as usual. The breakfast area was well stocked and the food was warm. The only downside was the amount of hockey teams and kids running around the hotel this visit. There was lots of pool water through the lobby, elevators and first floor, as well as kids running though the halls. Aside from that it was quiet at a reasonable time and our room was great.

    5
    « Best continental breakfast ?? »

    Very friendly and helpful staff. Best continental breakfast I ever had at a hotel. Clean rooms and comfy beds. Nice gym and pool with a water slide. Great pizza restaurant right across the parking lot from hotel!

    5
    « Friendly good service »

    This hotel is consistently a great hotel with great service and clean rooms.Front desk is very friendly and professional .Always smiling and makes one feel welcome.I always use this hotel on my business trips as it is close to airport

    4
    « My Stay »

    Was upgraded to a jacuzzi suite. Was very nice and very comfortable. Front desk was friendly upon arrival. Good location, close to a lot of amenities. Easy access to the Henday and to Hwy2. Would stay here again.

  • 4
    « Uncomplicated »

    Vi have stayed at this hotel before (and probably will again). Nothing spectacular, but everything works good. The location is great for anything like appointments/hockey games on the south side of Edmonton.

    5
    « Excellent as always »

    Very clean rooms, friendly staff. I will stay here again the next time that i am in Edmonton. you cant go wrong staying here. They have your standard breakfast which is hot and fresh and a good selection.

    5
    « Great »

    Staff was very friendly and helpful. Very clean hotel. Breakfast was pretty good. Great hotel to stay at. It would be a great hotel for a family. Although we didn't make use of the pool it was evident that kids were and loving it!

    5
    « Great Stay »

    My family and I spent several nights at this hotel and were very satisfied with our stay. The staff was very friendly and helpful and the rooms were clean, well furnished and reasonably priced. Thanks to the staff for making our visit to Edmonton very pleasant indeed.

    5
    « Fantastic hotel »

    We really enjoyed this hotel. We stayed here with our kids. They loved the waterslide and pool. The room was quite spacious and a bit bigger than your standard room. It had all the amenities that we needed. The breakfast was great- lots of choices and fresh items. Very friendly staff. Clean property and close to food options within walking distance.

    4
    « Spider Webs and Children Running in the stairs »

    This is where I always stay when I'm in Edmonton. The location is excellent, Airport Access, shopping and close to the Anthony Hendy Circle route which allows quick access to the Northside which makes a short trip to the West Edmonton Mall. The Staff is friendly and they offer a nice breakfast bar included in your stay. I was some what disappointed in my most recent stay. The room was clean but the drapes were half off there hooks and the beds weren't quite made properly, bottom sheet and mattress cover were just sort of thrown on. (maybe a new housekeeper) When I brought it to their attention it was fixed. I also suggested they tell the housekeeping staff to look up because there were spider webs hanging down over my bed. So I asked for a broom to take them down before I slept. I did it myself as they never offered to. Don't let them put you in Room 113 it's by the stairs and when there are a bunch of children staying on the floor above who ran up and down it's not very conducive to getting any sleep. The beds are very comfortable and with out the elephants in the stairwell I'm sure I would have had a good sleep just as I have had in the past.

    5
    « Sweet suite »

    Always a pleasure staying here. The rooms are clean and comfortable with a professional atmosphere. The staff are very welcoming and always try to make you feel at home. The HUGE Complimentary breakfast has absolutely everything you could possibly want. I would definitely recommend staying here.

    5
    « Nice hotel »

    Was a great clean room with a comfortable bed. The hotel was also good value for the money spent. Pool was nice and clean if also a bit busy and breakfast was nice. There are several decent restaurants within walking distance from the hotel.

    2
    « Used to be a great hotel »

    I remember this being a favourite hotel when I would stay in Edmonton but it seems to have gone downhill. We had to change rooms because our heat kept shutting off. During our checkout the front desk seemed to not know that there was a difference in room rates (we had to ask). Maintence sent to our room was unable to understand our explanation of the heating problem. Very noisy room on highway side of hotel (engine brakes all night). Frustrating stay and not worth premium price

    5
    « A Retreat and Spa away from Home »

    We live here in Edmonton but wanted a weekend away for New Years Eve. We chose the BW South as it was very close to the Chop House and we had made our dinner reservations for Dec. 31 there. The 100 meter walk to the Chop House was easy to navigate on one of the coldest nights of the year. We also stayed in a Jacuzzi Suite for our 2 nights. Definitely worth the money and the experience. We were on the 4th floor - quiet, restful, and relaxing. HIghly recommend this hotel experience for anyone in Edmonton or anyone visiting.

  • 4
    « Family fun »

    Awesome stay with friends and their family. the kids enjoyed the slide pool and the choices of hot ad cold breakfast. very accomodating and helpful staff. :) Checked in early and checked out late, super thank you!

    3
    « Nice rooms but breakfast was not that awesome »

    Been to several BW locations but still they could not beat the one in St Albert! Best service and rooms and a lot to choose from their breakfast. Staff was not as lively and happy to see you upon arrival in this location.

    5
    « Best BW in Edmonton »

    All staff are friendly every time we stay here, however on our last 2 stays (both in December 2017) I have to say the night FD person Keiran and the FD person Mary Ann at check out went over and above. I have worked in customer for years so I know how hard this can sometimes be, especially when they are as busy as they were this season.

    3
    « Good Hotel »

    We booked this hotel because of the water slide and pool for the kids which were fine. Staff were friendly and the breakfast was excellent. The only downfall were the linens in the room. Three of our pillows had blood stains on them and one of the beds had a small blood stain as well which we noticed in the morning. We didn't report this to the front desk since we were only there the one night.

    5
    « Excellent room facilities, staff and location. »

    We booked one night online and at arrival were told we had been given an upgrade because of BW Loyalty - this always impresses me. The Receptionist was efficient, friendly, calm and helpful. Hotel was very busy and full. Car parking free and easy. When we saw our room we were very impressed. It was very spacious with a separate sitting area. We prefer only one large bed and seating for TV watching so we decided to book a second night in part because hotel, staff, room and location excellent. Hotel and external areas very attractive and spotless. We often saw the friendly Housekeeping Managerial staff with their clipboards and I commend this hotel for a very obvious effort in this regard. Two elevators. Great security. There were easy dining options nearby and we drove easily and quickly into the city centre for some sightseeing. The breakfast room was large and comfortable, ample food, hot and cold choices and fruit and staff monitored strenuously. Wifi free, fast and efficient. Appreciated efficient bathroom with a vanity bench.

    5
    « Good place to stay »

    Thanks to the staff and room service hope to give the better rate in the future and redecorate the lobby thanks . Thanks to the staff and room service hope to give the better rate in the future and redecorate the lobby . thanks . Thanks to the staff and room service hope to give the better rate in the future and redecorate the lobby . thanks .

    5
    « Recommended »

    Location location location... this BW Plus is convenient for shopping & Southside Edmonton visiting. It is a short drive to the airport as well. Very friendly accommodating staff, & clean modern rooms.

    3
    « Breakfast needs improvement. »

    Complained about the overwhelming use of pork in all warm breakfast few months ago and also this time. The management didn't change or bring improvement. Seemed pretty careless about it also. I told the receptionist about my issue with breakfast and suggested how then improve it without doing much, so they can accommodate more guests from different backgrounds. But she replied that the breakfast was complementary. Basically implying, like it or leave it.

    5
    « Great value & central location for business »

    I often stay at this South Edmonton Best Western Plus hotel because of it's close proximity to Gateway Blvd to go into town, the Highway 2, to go South, and the Anthony Henday ring highway that allows me easy access around the East & West sides of the city. The hotel is newer, clean and the staff are very nice & helpful. Rooms are comfortable & well appointed. Hot free breakfast is always a perk. A great choice.

    5
    « Very nice hotel. Great sleep »

    A nice modern hotel, very quite. The room was big, very comfortable bed! Walking distance from at least 3 very good restaurants. Good location, close to shopping, the airport, and also the ACSA which I had a course at. I will 100% be staying again!

  • 5
    « Good Stay »

    Had a good stay at this Best Western. We stay here whenever we come up for Business and are always pleased. Good breakfast. and nice that there are good restaurant options within walking distance to the Hotel. We will be back.

    5
    « Stay at BW Plus South Edmonton »

    I've stayed at this location my times. The front end staff are excellent and very accommodating. Great location and rooms have always met my expectations. Would recommendation this location when ever in south Edmonton or staying at the Airport.

    4
    « Nice stay! »

    The hot tub needs more of the jets to be working. Breakfast was really great. The staff was all very welcoming. The pillows were not the greatest kind of flat. I would most definitely want to stay again.

    5
    « Great place to stay. »

    The staff are always very friendly and great with the kids. The hotel is clean and modern. Our kids love the waterslide and pool, we enjoy the hot tub The breakfast has a great variety for everyone, always lots of food and the coffee is delicious

    5
    « great hotel »

    Clean, spacious rooms, beds were very comfortable, towels were soft, service was excellent. Breakfast was very good as well. The staff were very friendly and helpful - we were with a hockey team and they went above and beyond to help us out. Great location for amenities.

    5
    « Easy access to Edmonton Shopping »

    Spent the weekend shopping in Edmonton. Very easy access to South Edmonton Common (5 minutes) and West Ed Mall (15 minutes). Was very pleased with hotel, staff and they likely had the best breakfast buffet we've seen at a Best Western. Will stay there again.

    5
    « Couple night out »

    I used a travel card for this stay, and I had credit left on the travel card. However the cards due date was the day I checked out. Was very thankful and appreciative to the front desk staff for contacting BWrewards and having my credit leftover on the card reissued to me for use in 2018. Also the hotel was clean quiet, the beds were very comfortable, good quality pillows. The room I had was spacious and the jet tub worked very well.

    5
    « spacious, functional, quiet, comfortable room »

    We loved our stay at this BW. We had a suite with king bed. very large room with lots of seating. very quiet. breakfast was excellent. lots of fresh tasty choices. Front desk was helpful. location was a little far from attractions but convenient via highway

    4
    « Coffee »

    The coffee in the room tastes like plastic I had to get up every morning and drive 5 miles to Hortons to get a coffee.Very annoying My first cup of coffee is my favourite cup of coffee Not much parking either

    2
    « My families first time staying at the best western »

    For our first time staying, I was not too impressed. Before booking, the receptionist couldn't answer a question I had and said the manager would give me a call back, he never did, so my husband had to call back. Once I entered the room I found crumbs on the back of the hide a bed, and the carpet had not been vacuumed under neath. I flipped open the hide a bed and it had not been made, so I called down and they got someone to bring up the linens , but didn't offer to make it. Under the air conditioner by the window there was also a snack wrapper that had not been picked up by the cleaners from the previous customers. Last complaint the beds and pillows are horrible, and the rooms were hot and stuffy- we had to sleep with the window open!!!! Not a very pleasant experience!

  • 4
    « Fairly new looking. Well maintained. »

    The room was spacious and clean for my needs. It held everything I needed. My only complaint would be that I disliked the dark brown carpet. But that's me. My stay was great. Front desk staff very professional. Complimentary breakfast was more than enough to keep you going until lunch. Didn't use the pool so can't say. But would recommend if you need to be in the South Common area

    5
    « Would absolutely stay here again »

    The service was above and beyond and the bed was extremely comfy. The fitness room was small but had everything I needed. The parking lot is squishy but has a fair amount of spaces. The location was great for my needs and the price was good for Edmonton.

    1
    « Will never stay at that property again. During a late checkin- all rooms we were assigned (x3) were not cleaned. »

    Will never stay at that property again. Reserved a King sized room as I have a knee injury and am on crutches and 11pm checkin. Assigned x3 different rooms on top floor all were dirty. Told to stand by the elevators, my wife pushing full luggage cart from room to room- my knee pain 10/10 standing on crutches with nowhere to sit, as it took a nice desk clerk 30 minutes to find a clean room at 11pm- after a long 6 hour drive! Will not be back!

    5
    « Great Location, Comfortable Beds »

    The location is near the airport and is in a quiet area, but near all the attractions. We had a double queen bed room and the room was very large. The beds were extremely comfortable and would recommend staying here.

    2
    « Usually a good place to stay »

    Having stayed at this location in the past and enjoyed it, this visit was not as enjoyable. Lots of issues with room not being cleaned and the staff checking us out early even though we had a reservation for 2 nights confirmed. Staff seemed disorganized.

    4
    « Quiet and Clean »

    Stayed for 4 nights. Room was clean and although the room had the elevators along one wall of my room I never heard them. Housekeeping did a great job and checked with me to ensure everything was good.

    5
    « Kid's Hockey teams! »

    The hotel staff were awesome at how they dealt with kids throwing ice cubes in the hallway, running up and down hallways that their room was NOT located on. Didn't get the hockey teams name but they would not want it in the review... their behaviour should have been better and their ADULT companions should be ashamed of the lack of supervision.

    3
    « The booking process was horrendous. »

    I stay at the property every time I'm in town ... she wouldn't listen at all. Check in was just as painful this time which is unusually and I think it was the same lady that booked us the night prior, which explains the hassle The room was fine, breakfast was ok.

    4
    « Consistently good »

    I have stayed here several times and provided a previous review. Once again they provided the same friendly front desk, nice clean room, good breakfast with a very pleasant staff member looking after it. The other great thing that Best Western still offers is same day cancellation at this location. This seems to be harder and harder to find. My trips to Edmonton are to take our son back to school after a break. It is nice to be able to plan a getaway along with the trip. In the winter, the weather can dictate how we make the trip and it is hard to plan for. It is nice to have a hotel that doesn't penalize me if our plans change.

    3
    « Had a few problems but staff were amazing help »

    Had a few problems but the staff were amazing to deal with. First morning the breakfast was ice cold but the next morning it was hot and good. Great location for anyone shopping in the south common or ikea area.

  • 5
    « Best place to stay »

    This hotel was wonderful for the time I spent there. I was expecting to have my mom with me, but she couldn't come so it was just me. I had booked the room with points and they still treated me very well and ensured that my stay was excellent. they even upgraded me to a suite. I just wish I could have stayed longer but I will be sure to return to this hotel and recommend it to my friends.

    5
    « Accomodation in all Facets »

    A great place to spend the time you need to in Edmonton. We will be sure to go here again. Hotel went above and beyond when asked to amend out stay due to surgery complications. It made it less stressful at a very tough time.

    3
    « Nothing Fancy ` No bed bugs »

    Convenient location. Exterior looks great ~ rooms just ok. Pulled beds out to look for Bedbugs and found no sign. Points lost for a small bit of garbage, dust and pubic hair at the head of the bead Staff was friendly and it is refreshing to deal with employees who have a good command of the English language.

    5
    « Trip to Edmonton for a friends funeral. »

    The room was very comfortable and roomy. The sitting area was very comfortable. The low rise tub was very helpful getting in and out of the shower. The breakfast room had a good variety of breakfast food items. The front desk staff were very polite and knowledgeable. Our stay was quite enjoyable and relaxing.

    4
    « Great Pool and Slide - OK Breakfast »

    Three things moved this hotel up to very good from average. First, the pool and slide were very clean and fun. One of the best hotel pools I've been in in a long time. Second, the beds were quite comfortable. Last, there was a tub of fresh fruit including blueberries and strawberries that was an excellent addition to the otherwise run-of-the-mill breakfast. Kudos to whomever is responsible for that.

    5
    « Clean rooms and excellent service! »

    The location of the hotel is perfect just off the highway. I have stayed here numerous times for business and leisure. The hotel staff are exceptional and I look forward to every visit. The variety of breakfast choices has increased over time as well. Bottom line good rates and a very clean room.

    3
    « Not really impressed this time »

    This is our go to hotel for edmonton, i cant even remember how many times we have stayed here. This last time I booked our room using airmiles and that was a mistake. We are platinum members and get treated as such under normal bookings, but when I booked using airmiles we weren't treated as well. Its the small things that count for us and we definitely noticed a change. So we are planning to go back to Edmonton at the end of this month and will probably find a different hotel to try. Hopefully the next time we decide to stay here its better.

    4
    « Good value »

    Great location for easy access off the high way and close to the airport. One of Edmonton's best pizza restaurant is in the same parking lot which makes for a great dinner. A lot of restaurants and shopping in close proximity.

    4
    « No Surprises »

    Great hotel. Well located with easy access to major roads. Staff is very friendly and very helpful. Pool with slide is very fun for children. The rooms are always very clean and they are a good size. Only complaint is the parking lot is poorly laid out.

    5
    « Always a great stay »

    Great staff who are always accommodating. Rooms are always clean, towels fresh and no old hotel smell. Hearty breakfast options and nice pool area. Restaurants within walking distance or take a short drive for shopping and entertainment.. Easy access to all major routes.

  • 5
    « Great Staff »

    Phenomenal front desk staff. Make you feel welcome and make sure you are checked promptly. They also make sure you are familiar with the hotel and all the amenities. Breakfast room is very spacious and inviting.

    5
    « Best Western Plus South Edmonton Inn & Suites »

    Booked two rooms for a one night business stay. The rooms were clean and quite and the beds were comfortable. The express check out made the check out fast and efficient. The breakfast was great as always. Thank you Best Western!!!

    4
    « Great Staff! »

    We took a group of families up for an Ultimate tournament. BW Plus Sth Edmonton went the extra mile to accommodate our needs. Nice rooms. Good location for our event. Excellent staff with superb attention before, during and after our trip.

    4
    « Great stay »

    Great hotel, friendly staff, clean and quiet. There are a couple of great restaurants within a 2 minute walk: Chop if you want a nice steak, and the White Spot if you want a more relaxed atmosphere or a lounge in which to watch some sports. Very conveniently located for where we had to go.

    5
    « Very comfortable »

    Hotel was very clean and comfortable. Beds were amazing, but the pillows were slightly lumpy. The pool is very warm, except there is no shallow end for small kids. The breakfast was probably the best I have had for continental. Great location if you're shopping in South Common!!

    5
    « The only place we stay in Edmonton anymore »

    Nice, clean rooms. Great pool/water slide for the family. Excellent breakfast lounge in the am. Conveniently located with easy access to many areas of the city. Competitive prices for rooms. Hard to beat.

    5
    « Awesome Value For Money »

    Very spacious and clean room with super comfortable bed! Modern bathroom with emergency amenities available from reception if you forget something! Great service, and good breakfast included. All in all a great deal. Will definitely stay here again.

    5
    « BEST WESTERN SOUTH EDMONTON »

    Best Western Hotels are always reliable! This hotel is conveniently located with lots of parking. The rooms are very clean and comfortable beds. The complimentary breakfast has a great variety with hot food included.

    4
    « Pleasant Stay »

    Staff were always courteous and helpful. Breakfasts were reasonably good but I am not a big breakfast person. Room was clean and quiet. I stay a lot in Best Westerns when travelling and they did not let me down.

    5
    « Best value and experience bar none! »

    I went to this hotel because of the price. Was I ever pleasantly surprised. Large vwery modern room, almost new, exceptionly clean, All staff ectremely polite and helpful. Hot breakfast best I have seen in years for this price range and I stay in value priced hotels about 70 nights per year. Never been here before but if in the Edmonton area I would travel a fair way to come back here and I do not overrate unjustly. I call a spade a spade but this was a diamond for the price of a spade.

  • 3
    « King jacuzzi »

    Not too impressed with the king jacuzzi No wine glasses and had to request the bath robes. Couldn't even get wine glasses from front desk. The bed was comfortable and the staff was friendly Expected more for a jacuzzi suit

    5
    « Best Best Western in Edmonton! »

    I have to start with that the bed was the most comfortable I've slept in and I'm very long time. The hotel met and exceeded all my expectations. Location was easy to get to staff was friendly and professional, everything was modern clean and well kept. Good job guys, I am fussy and you guys set the bar high for my next hotel!

    5
    « Edmonton south »

    We booked on the run, visiting Edmonton for first visit. We have stayed at Best Western throughout the world, and they are always good. Best western south was no exception, from the checkin where we were given an upgrade, to checkout it was a great experience and we would have no issues recommending this Hotel to Travellers.

    5
    « Great place to stay »

    Very comfortable beds, had a king suite room, lots of space very clean, good amenities. Staff very friendly and accomodating. Definitely will stay here again. Nice hot breakfast lots of options. Good area shopping near by.

    4
    « Best WEstern Edmonton South »

    Have stayed here a few times. Got a great rate with my Best Western membership. Kids always like the ool and we enjoy both the hotel and its location. Close to White Sot and South Ed Commons. Staff is always very helful and friendly.

    4
    « Good Location and pleasant staff »

    Stopped for overnight stay. Did not encounter any issues during the stay. Rooms look a bit jaded and breakfast experience was fine. One note that Breakfast attendant was very quite with less interaction with guests on the other hand Housekeeping team and the front desk team were friendly and interacting with pretty much everyone.

    4
    « Great for family vacation »

    We were a large group ages from 4 years to 70. We were offered a small meeting room for a couple of hours in the evening that allowed us to have a place to visit besides individual guest rooms which worked great for us. The hot tub was not working for the entire Thanksgiving weekend but that was beyond the hotels scope to repair but we were given extra rewards to compinsate for this. I would stay here again

    4
    « Successful satisfaction »

    Family event in Edmonton. Choose this hotel for price, location and pool for the family members who have kids. Location suited us fine - close to family, close to shopping and close to main thoroughfare. Rooms were spacious and clean. Liked the fridge and micro for optional snacks late at night and early morning. Breakfast was adequate, Denny's is right across the parking lot for options. A few other restaurants close by if needed. Was a Thanks Giving Weekend so very busy with children which we don't have but we really didn't notice too much except at the breakfast time. Staff were friendly and helpful. Overall - this hotel for the money was just great.

    5
    « Excellent location »

    the Hotel and rooms are always clean and staff are excellent. great location as its close to everything you need. large shopping centre within 5 minutes. I stayed here for years cause of the people. very helpful

    5
    « Very Comfortable »

    The foyer was very inviting and check in was painless. Our room was clean and laid out very nicely. We appreciated it had a fridge and microwave as well. The pool was lots of fun and the staff was very friendly. We were able to order pizza in and it was delivered to our room. We really enjoyed our one night stay and would recommend this hotel to others.

  • 4
    « Very comfortable »

    Breakfast has variety Pool is nice an refreshing Hot tub is relaxing Gym is good Staff is friendly and professional Beds are comfortable The room with jacuzzi is a lot of fun Hotel is very close to the airport

    5
    « Great Rate, Service and Sleep »

    Stayed at this hotel for 2 nights last week. The check in staff was very friendly. The room was quite clean, comfortable and modern. Didn't try the breakfast as we had appointments but would definitely return to this hotel again and recommend it to family and friends.

    4
    « Great Place for Family Stay »

    This hotel was a great place especially when you have a family or children. The breakfast was hot and very good and the pool with water slide is a favorite for both the kids and adults. Great for teams!

    3
    « Comfortable Beds »

    I stay at this hotel frequently and overall I never have a problem but this time I was not impressed with the cleanliness of the room. The bathroom door was disgusting and could use a wipe down. It made me wonder how clean the rest of the room was. It was obvious that the house keeper was in a hurry and did not take pride in her/his work!

    4
    « Recommend »

    One night stay with family for weekend. Very satisfied with all amenities. The pool and hot tub were a hit with the kids. Parking was limited but we arrived late. Would certainly recommend. We would stay again.

    5
    « Friendly, clean, great value »

    Checked in late, front desk staff were very helpful and upgraded room. Room was clean and hotel was quiet. Bed was a little softer than we are used to, no issues. Would definitely stay again on our next visit to Edmonton

    5
    « Quality hotel for a good rate »

    Good hotel and good quality for the rates. Nothing too fancy, but it has a nice pool and hot tub and nice modern rooms. When I asked for a quiet room since it was not busy, the clerk went out of his way to accommodate me with a very pleasant attitude. The full hot breakfast had lots of variety and everything was well laid out and fresh. This was the second time here for me and I'll definitely stay here the next time I'm in Edmonton on business.

    5
    « Great place to stay »

    Great place to stay. Swimming pool for all ages. Staff are friendly. Breakfast included with the price of the hotel. Great pizza place across the way. Minutes away from great shopping/ movies etc.....

    5
    « 2 Year Old Birthday Party »

    The Motel and Rooms were clean and very comfortable. Breakfast was great with many items to choose from. Would definitely recommend it to anyone and will definitely be back. Also stayed here last year.

    5
    « Vacation stop over »

    We stayed at this location, just because the other BW location we normally stay at was full, after 2 nights at this location, this will be our new place to stay while in Edmonton. They had great service, rooms were clean and comfortable. Breakfast was perfect with several options, eggs, sausage, toast, cereals, fresh fruits.

  • 4
    « Amenities & Clean »

    Amenities provided at the hotel are great and the staff is wonderful and friendly. The breakfast area is very clean and a good selection of hot and cold food items. The pool and deck was clean and spacious - great water slide. It was nice to have warm water temperature in the pool and the hot tub was hot. No complaints with the fitness area except it would be nice to have another bike. The room overall was clean but just an average room with a very uncomfortable armchair. The beds were comfy. I am very scent sensitive and there was some sort of scent in in the room. Thankfully, the windows were able to be opened to air it out. Overall, we were quite happy and felt safe with the hotel.

    4
    « Great location, close to everything »

    This is an excellent hotel. Family friendly with a nice pool and waterslide. Hot tub too. It has a great breakfast buffet which is included. Very friendly staff. Beds are extremely comfortable, as are the pillows.

    4
    « Nice »

    AC unit didn't want to adjust the temperature in our room. Otherwise a great room and stay. Front desk staff was friendly and helpful and let me keep my second room key at the desk so I didn't have to come down to meet my other half since the elevators require keys to use them.

    4
    « August 2017 Edmonton stay »

    The hotel is well situated in the city. It is very clean and the staff are very attentive to the needs of their guests. Wi Fi works well and the breakfast was good and provide a good variety on items each day. Would suggest getting to breakfast by 08:30 if you want to avoid the rush.

    3
    « washroom supplies »

    very poorly supplied of clean face towels, how many, sometimes 2 other times 1 new 1 left from day before and was used, different amounts of shampoo and items left per day. rooms were clean daily and staff was friendly.

    5
    « Wonderful Stay »

    Desk clerk (Sarah) was very helpful with future hotel bookings and our stay.Also we found your pool facility very spacious for the family and others. The breakfast selection was very good and everyone was satisfied.Very pleasant stay.

    5
    « Our August 27/ 17 Hotel Review »

    Our overall experience at this hotel was excellent. The staff were friendly and helpful and the hot breakfast was great. Our room was clean and well appointed. We will plan to stay at this hotel on our next visit to Edmonton.

    1
    « Terrible service. Very unfriendly staff. They do not seem to care. We arrived at 10:30 at nite and had 2 kids with us. »

    We had 2 kids and upon arrival the checkin took 30 minutes although we made our reservation ahead of time. We stayed for 3 days and the next morning they made us move to another room because someone double booked the room.

    5
    « Great Value »

    This hotel was a an excellent property for the price. We will be going back there soon. The staff were friendly and courteous. The breakfast was well presented and had a variety of everything for anyone. The food was fresh, hot, and delicious. We didn't use the waterslide or pool this trip but our kids would have loved it!!

    5
    « Always very good to excellent »

    The staff are always helpful and personable. The rooms are relatively large and the beds are very comfortable. Breakfast is good to fair and the facility, quality and service at breakfast compares well with other similar facilities. there is ample parking and a number of restaurants nearby. There is also very good access to the city and to highways both to the south, east and west. We highly recommend this hotel.

  • 5
    « Leisure »

    Excellent hotel within a quiet location. Staff was very friendly and very helpful in answering any questions that may have came up. The hotel looked very clean and presentable to anyone that was looking at the hotel from the road or parking lot.

    5
    « Great Hotel with Friendly Staff »

    I stay at the Best Western South Edmonton at least once a month and every time they are extremely friendly and the rooms are always clean and quiet. The breakfast is well stocked and Tess the breakfast host makes sure everything is clean and replenished. A great hotel.

    5
    « Wonderful »

    The front desk staff were friendly and more than helpfu. They werel especially good at dealing with our reservation screw-up because several of our family members all made the same reservation. The breakfast was delicious and the breakfast room was spacious. The pool was fun. I would go back there for sure.

    4
    « ask about the automatic thermostat setting »

    Everything was fine with the room, except for the thermostat resetting to 85 degrees F each time we were out of the room. It did eventually cool down when we reset the thermostat upon our return, but there was no mention of this at the desk, and no signs in the room or notes in the desk binder that this would occur. We never did mention this at the front desk when we went by, as they were always busy with customers

    5
    « Great stay »

    Was a very well kept hotel, staff was extremely polite and helpful. Breakfast was great. Would definitely stay here again, if we ever needed to travel to Edmonton, as well as recommend to others. :) :)

    5
    « Good value for your money! »

    Was very pleased when my staff could provide for the specific request I had made( quite corner on top floor). Very accommodating staff, nice big room, complimentary breakfast, walking distance to many shops and restaurants, close to airport. All I want in a hotel! Would stay again!

    5
    « Value and quality service »

    This is our hotel of choice when visiting Edmonton. It is quiet and the room quality is excellent. I recommend this hotel without hesitation. The hotel is conveniently located close to the South Edmonton Common outlet mall and the Calgary Trail.

    5
    « Awesome hotel. Family friendly »

    We absolutely love this hotel. It is perfect for families, but my husband also loves to come when in the city for business. Staff is always very friendly and accommodating. The kids love the pool and waterside. We come to this hotel every time we are in the city. Perfect location for shopping!!!

    4
    « weekend of soccer »

    nice hotel , clean very nice location restarents close by which is nice. good breakfast nice variety. big rooms nice tv, room to have a group meeting with a meal we brought in. Lots of parking which is nice. it is a very nice hotel I will stay here again if necessary in the future. the price was also very reasonable, and to my liking.

    5
    « Great Value Stay »

    Modern, clean hotel with excellent amenities and location regardless the purpose of your stay. Breakfast is more than sufficient with conscientious staff to ensure everything is available. Rooms are spacious and clean.

  • 5
    « Excellent value for money »

    Conveniently located on the south side of Edmonton, this hotel offers excellent value for money. My room was clean and cool. The Internet connection was quick and easy. Parking was plentiful. The staff were courteous and efficient. I appreciated the quality of the food as well as the choices for the complimentary breakfast. Unlike some competitors, this hotel offers fresh fruit.

    4
    « Good hotel to stay at. »

    It is clean and spacious, comfortable beds, great amenities and good service, kid friendly plus a good location. Some rooms have bigger fridges than others. I definitely will book this hotel again if I had to.

    5
    « Convenient and exceeded all expectations »

    Comfortable & clean hotel with a daily hot breakfast buffet. Friendly staff and ideal location made this a great stay for us. Room and amenities modern and functional. Lots of parking, if not right out front.

    4
    « Close to where you need to be »

    Good hotel for getting to places either for shopping or evening out of entertainment. Quiet hotel. For breakfast the food served is great however it could be hotter. Found all the hot foods were quite cold.

    5
    « Great stay in Edmonton »

    BW Plus SouthEdmonton was a great location to end a 20 day motorcycle trip that covered 4300 miles. They had everything I needed and wanted. Great beds. Breakfast was as expected with good quality and the cleanliness of the dining area was very good.

    3
    « Great Value »

    We stayed only one night at the Best Western, my daughter had some business for the day. Beds were very comfortable, but the pillows needed to be replace. Breakfast was from 7 until 9:30 am. We got there around 9 and there was very little left until the replished the items. We landed up my having what was left (continental breakfast).

    4
    « Another 5 nights »

    This was my third stay at this property. As last time, great location, clean, good price, friendly staff, good beds, dark rooms, and area is quiet except for vacationing KIDS running the halls. My other times here were all during non summer and no issues. Just know if its summer kids will be running wild... all for fun but get a handle on your kids people, running halls, banging, jumping on beds should not be going on after 9pm... some people are up ay 5am for work.

    4
    « Quiet comfortable night stay »

    Enjoyable stay. Nice, helpful staff. Pool was warm!! Water slide fun. Small pool if there are a few families. Every where was clean. Lots of parking, although not right by the door. Location is far south away from west ed and other attractions/shopping/restaurants; however, short drive to nearby commercial area. Denny's and white spot only eating nearby, nothing in the hotel past breakfast. Wifi worked perfectly and easily. Seating avail in the lobby, nothing quiet. Staff was very nice; however had to wait at check in, and other times as the one person was always busy with another guest. I did not have breakfast so cannot comment. Our room was near the breakfast area and we did not hear anything or anyone..... peacefully slept. The bed was soft. Not many towels or amenities but staff was nice to get what we needed. If you don't need to be further north, I highly recommend hotel.

    5
    « No towels no water »

    Staff was trying to hoard towels and water! need 200 characters to post qwertyui qwer tyypupuijdl dkeppep lef vkpe tyypupuijdl dkeppep lef vkpe sdkfljv mropt vm ldkvmidsdj mjgpioerv aserlpj vntju nv a'wp ermvj pwe wep

    5
    « Would stay again »

    It was a great sleep in a comfy bed. It was a quiet stay even when hotel was full. We will be returning for sure. Recommend this hotel for anyone looking for a place to stay in or around South Edmonton.

  • 4
    « Was a nice stay »

    The room was nice, the hotel was easy to get to. The service was good. Had a good breakfast that was different each day with a fairly large variety. Worked long days so I didn't try the exercise room or the pool but they looked good.

    5
    « Best hotel in Edmonton »

    Excellent in every respect. One of the best hotels we have ever used. Very up to date, clean, courteous staff. Excellent breakfast in a clean spacious area. No complaints at all. Not much else to be said.- all good.

    5
    « Highly Recommend this Hotel »

    This is an excellent hotel with very conscientious and helpful staff. Every one at the hotel, including the front desk staff, the maintenance person, the breakfast room attendant, and the supervisor of housekeeping, was positive, helpful, and appeared to be very conscientious about doing their job well. The hotel has a great water slide for young children, an EXCELLENT laundry room, and very clean, well-maintained public areas. As a person who has an allergy to animal hair, I really appreciated the hotel's "no pets allowed" policy. The hotel is very conveniently located on the south side of Edmonton, near South Edmonton Common. I would definitely recommend this hotel to any one who requires accommodation in this area of Edmonton.

    5
    « The great place for a leisure »

    We got the good service during our stay. The staff was very professional and friendly. The breakfast was tasty and diverse. The room and the bathroom were clean. The good price for such quality level! We really enjoyed our stay!

    5
    « Another Soccer Trip »

    Always stay when we travel to Edmo. Location is great. Breakfast is great and plentiful. And Roya Pizza next store. Staff are awesome. Rooms are clean and spacious. Any time we come to Edmo we will always return.

    5
    « Excellent hotel »

    Very nice hotel with lots of amenities such as pool and breakfast. Clean rooms and nice comfortable beds and pillows. The staff are great. Don't forget to get pizza from Royal Pizza. Walking distance and it's the best!

    5
    « Great South Edmonton Hotel »

    I booked 2 rooms here for July 10-11th . I usually book the Four Points by Sheraton Gateway, as it's a great hotel. I decided to try Best Western Plus South because it was a bit less $ and had breakfast (a bonus)! I am so glad I did, as we all liked it! Will book it again, if the price is right!

    5
    « Very good location, clean and comfortable »

    This hotel has a great swimming pool with a slide for people to use.it's in a good location for outings to any location you want to go to as it's close to bus stops or LRT stations. You can walk to Kingsway Shopping Center which is just across the street.

    5
    « excellent »

    once again, Best Western has provided us with excellent service from the time we arrived to the time we checked out. We used the express check out, easy pesy. Everything was clean, fresh towels for the pool area. I did suggest some outside sitting areas if possible

    5
    « Excellent stay »

    Comfortable beds, friendly staff, large rooms, slide for the kids, good breakfast excellent stay every time. Check in and check out is always smooth, staff even have treats for the kids on check in. No disappointments

  • 4
    « Burton Cumming's rock concert »

    Best Western member. Great stay but we are starting to notice more and more scammers are approaching patrons in the parking lot when you are parking your vehicle. Can be unsettling to some when this happens.

    4
    « Best OF THE BEST »

    If your traveling into Edmonton for Business or Personal, whether from southern Alberta or flying in this Best Western is conveniently located near the Airport or Hwy (2) south. Great friendly staff, good quality rooms that will meet or exceed your needs. Breakfast is great and has items to meet your dietary needs. I am a 'Celiac' and they have items that meet my dietary requirements.

    5
    « Best Western Plus in Edmonton South best ever »

    We were in Edmonton for medical reasons. The young lady at the desk accommodated our need for a room allowing for mobility issues, was extremely helpful and lovely to deal with. The breakfast is excellent, and the staff person cheerful and keeps as an eye out in order to refill dishes as soon as they dip a little. All in all, recommend this hotel heartily.

    5
    « Comfortable Overnite Stay »

    Pleasant and accommodating staff Clean and comfortable facility Close to shopping outlets Close to Dental Centre Quick exit onto Antheny Henday freeway to leave Edmonton via the outskirts rather than through the city. Time-saver.

    3
    « Business meetings »

    Room was booked as premium king. I was given a standard queen. Pillows not comfortable. (Not enough support) Bed only passable. I would be extremely reluctant to book into this hotel on my next stay in Edmonton. Location was good. Parking availability was good. The room, which is the main reason that I pick a hotel, fell way below expectations. Very uncomfortable sleep. Especially when compared to the Best Western in Lethbridge and all the Holiday Inn's that I have stayed at. Wouldn't recommend this hotel to anyone.

    3
    « Medical consultation »

    2 bedroom, air conditioning worked in one bedroom only. Picked this hotel for the amenity to my early morning appointment location. The staff was apologetic for the air conditioning not fully operational.

    5
    « Business »

    The staff were exceptional, room was very clean and comfortable, breakfast selection was very good and the attendant did an excellent job to ensure that I received everything that I required. She also kept the tables and lunch room extremely neat.

    4
    « Great Family Stay »

    On the south side of Edmonton with easy access to highways and shopping. Breakfast was good with a automated pancake machine and water slide is nice for kids, but water was a little cool. Overall a great value for a family.

    4
    « Great location with decent restaurants »

    We found the hotel easily, check in was quick, room was typical, but comfortable. Swimming pool with waterslide so lots of kids enjoying that area. Nice exercise room. My only complaint were the pillows. I ended up bringing mine from my car. Would recommend this hotel.

    2
    « Kleen vs Clean »

    bare minimum effort for room cleaning so lets call that kleening! I know kleening isn't a word, but neither is what the housekeeping staff do at this hotel! The lobby chairs are ripped and some kind of sticky stuff all over the cushions. Certainly not worth the money!

  • 5
    « Quick Trip »

    Great hotel. Conveniently located off of the hi way. I checked in at 2 am and the staff was very friendly and welcoming. They knew I was coming late and they were ready for me when I arrived. I would highly recommend this hotel. I will definitely stay here again.

    5
    « Clean, bright and good location »

    This hotel would make an excellent choice for anybody stopping in to Edmonton for business or errands. While not located near many major tourist attractions, it is close to shopping and conveniently near the intersection of two major roadways, which makes getting around the city very easy. I saved a lot of time running errands that way. Staff were pleasant and professional during my every interaction with them and the room was spotless and in good repair.

    5
    « Excellent Hotel »

    The staff at the Edmonton Best Western South are friendly and always helpful. The rooms are very clean. The free continental breakfast is always well stocked and the area is kept very clean. Every time I stay it is a great experience.

    2
    « Horrible Customer Service »

    We stayed here as a lacrosse team in June, and among initial check in, everything was great. The boys went swimming that night, and we put the boys swimsuits over the tub in the bathroom. The next afternoon when we returned, housekeeping had been there and the boys went to get their swimsuits to go swimming, and they were gone. Fine, it happens. I am assuming housekeeping grabbed them with the towels in the bathroom. As soon as I noticed they were gone, I went down to the front desk, and they told me they had to wait until the supervisor was in the next morning. I followed up the next morning a couple times and was told they were still doing laundry from the day before. When I followed up one final time, she said they would let me know when they were found. I asked if they were found, if they would be mailed out to me and was then told they could be at "my expense". Are you kidding me?? If your housekeeping takes them, I am NOT paying for shipping to mail them to me. I was told I guess I see your point. I have called a couple times since, and still nothing. So now I am out 2 swimsuits (NOT cheap ones) and with no compensation for them and a front desk who really seems like they could care less. I am definitely less than impressed and would not stay here again.

    2
    « Uncleanly room »

    I have stayed at this hotel several times before and this was the last. The bathroom in the room had been smoked in and the hotel tried to mask it with a perfume smell. The bed was not clean, there was stains and different kinds of hairs when I pulled back the sheets. The front desk said they would make a note of my concerns...really, I felt brushed off. How about making it right?

    5
    « Best Front Desk Service in a Long Time! »

    Despite some concerns before arrival, were quickly solved on the cab ride there. Harpreet took the time to secure a King bed for a specific time period, though I had to move a few days later, we'll worth it. And then later, when a bunch of school of teenagers for some tournament arrived later, he again accommodated us by finding an Executive suite on a different floor! Nicer finishings, no brick walls as the ground suites are lol. Plus he was great with setting the morning wake up calls. Convenient location with Superstore, Avis, gas stations, Boston Pizza but mind you, no pubs or retail shopping. Strictly business anyways. Flat $50 cab from airport. Lots and secure outdoor parking. Basic gym & pool basement level.

    4
    « 8 night stay »

    The hotel is clean and well appointed with spacious rooms and friendly staff. There is a indoor pool too. The hotel is quite a way south of the city, convenient for the road network / airport. I had a 10-15 minute walk to bus stop then took a bus to the train station, and train into city centre. It took about 60 minutes By public transport to get into city. The public transport in good ( clean and connects well with only having to buy one ticket for all of journey). The hotel gets busy with familiars at weekend as many come to use the pool and take advantage of the 'free' breakfast. It's quieter during the week days. There are a couple of eating places near by ( walking distance ) with a pizza place next door and hotel across the road that has a good menu. If staying here would recommend you have use of car unless you're good at planning and have time

    5
    « Great stay! »

    Everything at the hotel was fantastic! Helpful staff, convenient location, a wide variety of fresh food at the breakfast room, very comfotable beds and modern rooms. The pool and waterslides were a big hit for my daughter. Great for a family!

    5
    « Very nice stay »

    Stayed at this hotel a few times and can't think of anything that wasn't topnotch. Internet was fine, breakfast was very good, clean rooms, everything worked, and it's very handy to almost any big box store you might want to visit at nearby Edmonton South Common. It is easy to find, quick to get onto highway 2 also.

    5
    « Always a good stay »

    We regularly stay at this hotel for it's ease of access to the major roads around Edmonton. The hotel is well maintained and the rooms are nice. We have never had a bad stay here. We have tried all the Best Westerns around Edmonton over the years and this is one of the best. All this place needs is a couple of waffle machines for the breakfast table and it would be the best. Other than that we have never had a problem at the hotel the staff was unable to deal with immediately.

  • 1
    « Dirty sheets »

    Be careful. We had the suite with sofa bed for our daughter. It was late getting in bed and after she was in it we realized the bed was filthy and stained. So disgusted and will not be returning. Lady at checkout was compassionate and was sorry

    4
    « Enjoyable stay »

    My wife and I have stayed at this hotel many times over the last few years and had great service and have found the hotel staff very helpful and accommodating. The rooms are nice and always clean. The free breakfast is not bad (after all it is free) with a good selection and well presented.

    5
    « Very impressed! »

    We were 100% satisfied. Never before we have been so impressed! excellent service,extremely clean,comfortable bed. You will not regret staying at this Best Western. Thank you for making our stay so great.

    5
    « Best Western South »

    I have stayed at this Best western many times. I'm always treated in a friendly courteous professional manner the rooms are always clean and well-maintained. On this trip I will stop in with a 24 foot RV and I found there to be Ample parking. The staff were extremely courteous and helpful and recommending places to eat and vendors were to find needed items

    4
    « nice quiet stay »

    This is our go to hotel when spending an evening or two in Edmonton. Good clean rooms and a continental breakfast to tide you over till lunch. Close to south Edmonton Common if your interested in shopping. and a couple of very good eateries around the corner.

    5
    « Great hotel!! Highly reccommend!! »

    Stayed here while in town for daughters knee surgery. Great stay as usual, Staff are always very welcoming and easy to talk to. Pool was on the cold side during this visit but other then that our stay was wonderful. Lots of different breakfast options is also great with 3 kids. Will be staying again.

    4
    « Friendly staff and convenient location »

    A good hotel with a waterslide. Kid friendly. The staff was very friendly and caring. The room was clean and included a fridge and microwave. Bathtub small, but good shower. Breakfast included with stay. The location is very close to south common shopping.

    4
    « Great hotel »

    Has pool water slide and free hot breakfast Good business centre Comfy beds Love the big room it's a bedroom and living space in one Most to all have fridge and microwave and a sink Their soaker tub is one of my favourite as it holds two big adults and kids love to have baths

    3
    « Starting to show it's age »

    This hotel is in a great spot for where I work when in Edmonton, so I tend to favour this property over others for that reason. However this trip I couldn't help but notice that some the things in my room were starting to show their age. The most noticeable was that the bed had a slight sag in the "sleeping area". Another thing that bothered me was that the TV's don't have any HD channels, for things like watching the Oilers playoff game that was on that night. It was an amenity that would have been appreciated. As for the positives, there is ample parking here. Considering the proximity to the highway, I don't hear the traffic and normally sleep well. There is a nice desk and Wi-Fi for working and for the most part the hotel seems quiet. The shower has great water pressure and I really like the shower heads here. I have been staying here for a few years now, and this is the first time that I had the feeling that I might want to check somewhere else out when I'm back in Edmonton this fall. I look forward to reading future reviews to see if people talk about any upgrades.

    4
    « Weekend Stay with Friends »

    We stayed at the Best Western Plus on a weekend trip with friends to the city. We stayed in a King Suite with jacazzi, the room was large, clean, modern. The bed was so comfy!! The hotel offered a free breakfast with lots of selection. Will definitely stay here again when in the city!!

  • 3
    « Mattress Retirement »

    Best Western is our go to hotel when travelling, as we can use our Airmiles. We have been to this particular hotel on numerous occasions over the recent years. We usually enjoy our stays here as the mattress's are of a higher quality. This stay we noticed they are showing their age, definite sagging sleep areas can be noticed and felt, at least in our room. My back isn't incredibly sensitive, however it did pick up the difference, exhibiting a morning backache that usually is not there. Also something I have noticed in the last couple of years in the Best Western line is that the sheets they use for their kingsize beds are too small for the mattress, they do not stay tucked and come off in the night, what's with that? Otherwise, all was as usual, clean quiet rooms, TV, microwave, fridge. Nothing fancy but good enough for us. Staff and treatment were acceptable. Only thing I would suggest is that for a plus facility, regular attention be made to the basics, such as mattress's and sheets. Would recommend this BW Hotel.

    5
    « Exceptional Experience »

    We had a great stay and would not hesitate to stay there again when we go back . Next time we will remember to bring our bathing suits! The staff were very friendly and accommodating. The whole process from start to finish was super easy and smooth. Front desk even called us when we got settled in to see if everything was satisfactory.

    3
    « Ok hotel »

    We took our grand children for a fun time at a hotel. Only one slide, but an ok one. Breakfast was ok but no waffles or bacon, which my grandkids really like, so a bit of a downer there. No inroom movies either which is another thing they like. Room very nice beds comfortable. Staff very nice.

    5
    « Loyal customer »

    Friendly staff, reasonably priced, nice comfortable rooms, nice clean pool with water slide and best inclusive breakfast of any hotel I have ever stayed at (and I've stayed at a few!) this is my new regular spot in Edmonton!

    5
    « Great quick stay »

    We really enjoyed our stay here. Very quiet, clean, and the pool and slide were great. Loved the breakfast, my oldest daughter (age 11) loved the pancake maker but my younger daughter (age 9) was disappointed there were no Fruit Loops as a cereal option. I loved the coffee machine :)

    5
    « Excellent hotel »

    Excellent hotel and friendly staff The rooms are always clean and the breakfast is always fresh and the breakfast area is kept clean The beds are comfortable and the location is very convenient Recommend to anybusiness traveler

    5
    « Excellent Motel »

    My wife and I had a great stay at the south Edmonton Best Western while visiting our daughter and grandsons over Easter Weekend. I would highly recommend this motel. The staff were very friendly and helpful. The facility is overall great. Good location. Easy access to airport and Anthony Henday.

    5
    « Nice Hotel on the Outskirts »

    Great beds, nice service, decent continental breakfast. The hotel staff was friendly and willing to help. Overall a great stay and I would recommend this hotel to anyone in the area, as they hotel is on the south fringe of the city.

    4
    « Clean and inexpensive hotel. »

    Very clean and good value for the price. Breakfast is good not great. Pool is good for kids, one waterslide . Fitness centre average,could use more weights. Staff was very friendly. Good hotel for the price.

    4
    « Good Value »

    Good value for the money. Great waterslide pool and the hot tub is actually hot. Room and beds were comfortable. Hot breakfast with good coffee. Located near restaurants and services. Would be a perfect rating if not for greasy sausage on the breakfast menu and half of the exercise equipment was down in the fitness facility during a busy long weekend.

  • 5
    « South Edmonton Gem »

    Stayed at BW South for a combination business/leisure trip. Property location was fantastic. Quality was as expected at a BW. Fastest water slide this year! Breakfast was great and staff very accommodating.

    3
    « Quality has Declined »

    My kids like the buffet but I find it too heavy with wheat-products. They could add more fresh fruit and healthier drinks. Two pieces of exercise eqpt were broken. Good Internet speed but cut out occasionally. Carpet dusty in the corners.

    5
    « A night without our 5 kids »

    This was our first stay at this Best Western Plus hotel. It exceeded what we have come to like about the Best Western chain of hotels. The front desk attendant was very friendly and helpful upon arrival. Our room was a complete surprise as it had a jacuzzi tub along with the normal tub & shower. It had a fireplace (didn't get used but still very nice) plus the price on the room was a great deal. The continental breakfast was hot and very tasty. The Western omelet and sausage patties were our go to. We would definitely stay here again.

    4
    « Good location...clean hotel...good amenities »

    Great place to stay for business or leisure. Great area...close to shopping and great restaurants. Hotel is clean and comfortable...wifi is very good...staff is always great. I enjoy staying there when in town.

    5
    « Quiet, clean, reasonably priced »

    Really enjoyed staying overnight at this hotel. It is very well located on the south side of the city and easy to get to. There are many great restaurants located within 5 minutes of this location. The hotel is clean and the staff is friendly. Check in went very smooth, and the express checkout was great. The free breakfast provided had many options, including real bacon. Very nice breakfast area as well. I asked for a quiet room and was pleased to find the room very quiet and the king bed very comfortable. I will definitely stay at this hotel when I am on the south side of Edmonton.

    4
    « All in all it was a good stay »

    The bed was great, room was clean and quiet. The breakfast was nice. Now the more circumstantial stuff that sucked for us: #1 We specifically picked this hotel because of the pool and water slide...but when we got there it was FULL of preteens that were, well, having fun. The problem is ours boys are only 1 & 3 so it just didn't work with all the noise and splashing. I don't really think there is anything the hotel could have done besides having a smaller kids pool... #2 the chlorine - SO strong. My husband kept asking if his eyes were bleeding lol when you walk in the lobby it's straight out of a Jim Gaffigan skit where he asks if someone was murdered in there because the bleach smell is so strong. #3 we booked this through trip advisor and specifically requested a crib (for our 1 year old) and they had no record of it at the hotel and didn't have any available. We did get a "sorry" but that was about the extent of it. I was really worried we would have a terrible night but we got creative and made a "crib" out of the couch (see pictures below, pretty proud of that one hahaha) So all in all it was good, and most of the bad was circumstantial so I would recommend this hotel to others

    5
    « My favorite place to stay in Edmonton.... without doubt. »

    I first checked in really late 11-16-16. The price is a little higher than I paid at other best westerns but by the 3 night they worked out a better price. Then when work carried me a little further south they lowered the price so I would stay and I did. I am checking out tomorrow 11-28-16 so after 13 nights here I can say THIS IS THE PLACE TO STAY IF YOUR IN EDMONTON... The staff makes is a top hotel, even the housekeepers are helpful and not to mention the breakfast host. She is on top of her game no matter how many kids crowd the bar and raid it clean... she is on the spot and has everything refilled. The pool... just totally cool especially for kids, my kids are mad for not coming with me now. The location is the next best thing. Easy access to any direction. I worked all over the whole area and hate to leave this hotel but job is moving much further south. Oh yeah the Denny's across the parking lot is the best Denny's in North America.... The Chop restaurant....is totally amazing and also across the parking lot not to forget Royal Pizza. There is another restaurant across the street but never went there.. Denny's had me at least 8 times. No matter what i needed this hotel provided, and did I mention the location is great. This area does not have the traffic problems the other Best Westerns further in town have and only 40 min or less to everywhere I needed to go all over the whole area. I will be back here this summer and plan to bring my family. I have a New member in my top 5 BW's world wide.

    5
    « Wonderful experience »

    Upon checking into the hotel for a weekend trip, we learned we were upgraded from a standard room to a king suite with jacuzzi. This was a wonderful surprise! The room was big, clean, and quiet. The bed was very comfortable, and the room was in great condition. Breakfast was a very typical continental breakfast, and had decent variety. We would hands down stay here again, even if we just get a regular room.

    4
    « Great place to Stay »

    Great place to stay, Location is convenient as you enter town, Free Breakfast is great with a lot of different options, which does include many Gluten free options, having that is a great start to your day, and not many other places have that. Staff is very friendly and accommodating.

    4
    « Normal B/W »

    You know what you're going to get staying here......... It's what Best Western is known for, clean comfortable good sized rooms and the standard continental breakfast. The staff was friendly and courteous. Good restaurants within walking distance.

  • 3
    « Good hotel for sport teams and Families »

    This is a good hotel for Sports teams and families, Sadly not business travel. this property should not have the plus label.There is no Glassware available, breakfast consists of highly processed foods, stale pastries and over ripe fruit.

    5
    « Great location for overnight in Edmontonb »

    Stayed here to be close the airport (12 minutes). Choice of food within walking distance - chophouse, pizza, and Denny's, shopping within a short driving distance (less than 12 minutes), and has hot tub and gym and breakfast. What more could you need? And the price was excellent. Thank you.

    4
    « Business stay »

    Total stay was for 3 days in total. Check in was easy and friendly. Pool was available with kids playing in it. The room was very clean. Breakfast was complimentary. Lots of choices and good to eat. I would stay again.

    4
    « Quite Nice »

    Stayed here for just one night as a "mini vacation". We were happy with the jacuzzi/whirlpool room. The king size bed was very comfortable and the room was clean. Next time I would ask for a room not facing the highway as we did hear highway noise at night, even with the window closed. The breakfast was very nice and had plenty of food and seating for guests.

    4
    « Accommodating Staff »

    Our sports team recently stayed at this Hotel. We had a very early morning game and were appreciative that arrangements were made for staff members to come in early to open the breakfast for us. The hotels rooms were comfortable and the kids enjoyed the pool and waterslide. Overall, a good choice!

    5
    « anniversary break »

    we stayed in Edmonton for our 50th anniversary and although we did not tell any one we could not have had a more pleasant stay that we received. the facility was excellent. the assistance that was provided by front count staff in places to go and eat was greatly appreciated.

    4
    « Nice but pricy »

    They are more then Stoney plain but offer a less. However they have a nice pool and hot tub, they have a large selection for breakfast. The beds are comfy and they offer many different sizes of rooms.

    3
    « Not so good this time around »

    I am not sure but the last three times I have stayed here they have no face cloths in the room. Do not know if this is the new thing or not but the only hotel I had stayed at like this. The room was clean except for one of the bath towels was stained from a previous use and luckily I caught it before I put it to my face. I let the front desk know and I get the typical canned response. " I will let housekeeping know" I am sorry but that does no good to the situation. I am not sure I will be staying here again.

    3
    « Nice hotel but »

    This was a nice hotel to stay in but the room had no hot water for the first night. I told the hotel staff and they sent maintenance. They fixed the sink tap water but the shower was cold then very very hot for the last 3 nights we stayed there. I did tell the front staff each night and when I asked if it was fixed they didn't seem to know what had gone on. The hotel staff were friendly and tried to help. The room was clean and the beds were comfortable. The water slide was the biggest hit for the kids. We went for the waterslide. I don't think I would stay here again as it was quite out of the way for me.

    5
    « Very, very convenient highway access »

    Excellent motel, at high Best Western standard. Front desk people very helpful. Parking very convenient (once you get past the crowded lobby entrance area). I especially like this motel as it is easy to reach off the highway coming from Calgary (turn east on Ellerslie Road), and easy to get on to the Henday ring road around the city. The area has several similar motels, but not a lot of restaurants, just a Denny's (better than nothing) and a White Spot. So maybe this is not the best area if you need more than basic food. There is a good store attached to a service station a couple of blocks away with good sandwiches.

  • 1
    « Cold Showers, couldn't accomodate »

    Showers were ice cold. If they warmed up, they would go cold again while you were showering. And by warm I mean tepid. Called maintenance and got a lesson on which part of the dial was warm and which was cold. Booked and requested joined rooms online. Called and verbally requested same (just to be sure). Got here, they had us on two different floors! Now they can't accommodate. Great. Travelling with young children. This has ruined our "family" vacation.

    4
    « Great Location off HWY 2 and Calgary Trail »

    This is another great Best Western property. The staff is as always exceptional. This hotel is older and has been upgraded. It is not quite as fantastic as other properties, but still very comfortable large rooms. Very nice finishings. The pool and hot tub were nice. The pool area could be warmer. The TVs in the room need to be larger, but I was not there to watch the tv so not a big issue. This is a very convenient location if you are coming from the South as you are right off HWY 2 with easy access to the Anthony Henday and Calgary Trail. There are lots of restaurants and you are very close to South Edmonton Common. The hotel also has compiled a very helpful list of delivery restaurants etc... in each room. They have a nice continental breakfast with amazing pancakes. The staff are always friendly and helpful.

    4
    « Wonderful Winter(!) Weekend »

    Barring the COLD shower water at the pool/hot tub area, this was a very delightful week end stay. Would definitely stay again. Room was very clean, bright and airy. Bed and couch were comfortable and no noise discerned until we heard a baby crying while we walked down the hall. Breakfast was as expected plus there were numerous other dining locations nearby to allow a choice.

    3
    « Quick Trip to Edmonton »

    Decent business hotel with many dining options in the area. Good value compared to the other properties nearby. Excellent front desk staff. Room was clean and the bed very comfortable. TV was on the small side compared to what you normally have.

    4
    « Decent place for decent price »

    I'll give this place a 4 out of 5 stars. It is perfect for the budget minded business traveler who requires perfect internet and a location situated for easy travel around the city of Edmonton. Those looking for value for money will not be disappointed with this hotel.

    4
    « Great hotel for family get away »

    All around wonderful hotel...good sized rooms, comfortable bed, good breakfast. Had a great time with the kids. The swimming pool could have been a little warmer, but, the waterslide was a hit with the kids.

    4
    « Comfortable stay, yummy breakfast »

    After a full day of shopping and playing in WEM World Waterpark, our family of 4 found cozy comfort @Best Western Plus South Edmonton. We opted to go there instead of a location closer to WEM due to positive ratings. Breakfast was comprehensive, with hot items and cereal/muffins offered. I'd like to see HD TV service instead of SD in this day and age, all things considered, as the Ryder Cup and NFL Sunday would have been more enjoyable in HD.

    4
    « Had a good night »

    Comfortable bed, had a restful and quiet sleep, enjoyed the free breakfast. The staff were friendly and welcoming. And all of this for a good price. What more can you ask for? We had a much needed nights sleep on our way to northern Alberta for a family funeral. Close to the places we wanted to visit and easy access to major roadways for the ones we had to travel to.

    4
    « Davis trip »

    I found the hotel and amenities excellent. I also discovered a fabulous restaurant next door called CHOP. If you haven't been there make certain that you try it and enjoy the lobster, scallop cheese dip. To die for.

    5
    « Great place for families! »

    In my opinion, this is the best hotel in Edmonton for families. It has a free breakfast, large rooms with fridge and microwave and a wonderful swimming pool with waterslide. Everything is clean and well maintained.

  • 5
    « This is an excellent Hotel »

    This is a very clean Hotel. The full breakfast was great. Staff was very helpful and accommodating for our wedding party of 12. I would highly recommend this hotel if you are looking for one in south Edmonton. Easy access to Anthony Henday as well so easy to get to West Edmonton Mall.

    3
    « NOt bad »

    I didnt mind our stay here. I was coming in from Ontario. Me and my fam, speedy checkout and front desk people were friendly. We just stayed in our room and left. Dated rooms tho. They do have the roomkey to get on the elevator..I like that for safety reasons. :)

    3
    « Needs maintenance »

    Very dirty Jacuzzi and bed was falling apart. Pool was out of service so we decided to let the kiddo play in the Jacuzzi instead. Good thing I carry Lysol wipes as it needed a major cleaning first. The bed foam layer was falling out of the side of the bed. This hotel needs maintenance and the cleaning staff could use some training upgrading.

    5
    « Highly recommended »

    Nice newer built hotel, room is spacious and clean. Their breakfast is awesome and delicious. Great security protection as you need your key card to access your floor, room and all hotel facilities. Unfortunately the pool was closed during our stay due to maintenance. And one of the computer in business center is not working. Overall we had a great experience staying in the hotel and definitely will come back.

    1
    « No peace and quiet! No relaxing, never returning »

    I was disgusted from the moment I checked in. I was warned to get to the breakfast room before the sports team who was staying did at 7:30am so that meant no sleeping in for me while I was finally away alone without my kids for a change and could've actually slept in for a change. There were people literally running up and down my hallway numerous times passed midnight, oh and no HOT TUB to relax in as it was yellow taped without any previuos warnings of being broke down when I checked in,. I asked for express check out which I didn't receive and had to waste time checking out which almost left me late for my meeting because the front desk clerk was in training and no supervisor was there to help assist her. My toilet ran all night loudly I was somewhat compensated for my toilet with a small discount, the pool was also closed.

    5
    « Kids birthday party »

    We had a fantastic stay at The Best Western, last night! I hosted 6 little girls (age 8&9) the room was clean and there was plenty of room. We played in the pool which the kids had a blast in, and enjoyed a great breakfast this morning! Thanks for having us! Great staff!

    5
    « Comfortable stay at the Best Western »

    We had a nice stay here. The room was very clean and nicely laid out. We had a king bed, with a small living room area (couch, sofa chair, coffee table), as well as a small kitchen area with a fridge and microwave etc. The kids enjoyed the pool area which has a waterslide and a hot tub too. The staff were friendly. Breakfast was great, lots of selection and great coffee. The hotel is minutes from lots of outlet malls & ikea if you are in to shopping, as well as many restaurants to choose from. Overall the hotel was clean and comfortable. A good Best Western experience.

    5
    « Quiet hotel and excellent front desk staff »

    I booked this hotel for the easy location. We booked a room that had a sitting area - so we had plenty of room to visit with friends. Our stay was during the Fort Mac Murray fire when they evacuated the entire city. Our hotel was completely full and you could not hear any noise in the other rooms or in the hallways. Beds and pillows were comfy and having a hot breakfast included was perfect. My mom always appreciates the coffee pot available to use in the room. Definitely will stay at this hotel again.

    4
    « A new hotel ideal for Airport. »

    The hotel is on a site with other hotels around. Restaurants are also a bit limited, although we were staying for 3 nights and found one for each night without travelling. The hotel itself is ideal for children as it has a pool with a water slide. The staff were efficient. So was the house keeping. The room was spacious and clean and had clean towels each day. We had tea and coffee making. Had a king size bed which was comfortable. Breakfast, we didn't think was included but was pleasantly surprised. It was busy and some days a bit of a bun fight to get breakfast. It had the usual breakfast things. Pancakes, scrambled eggs, toast etc. Drinks. Yogurts and cakes. If there has to be a downside then it's location. The hotel is on an industrial estate that sells cars. But ideal if you are coming from or to the airport. It was ideal for us as we were going on to Calgary and we were ideally placed to get to the highway.

    4
    « Just checked out! »

    A typical Best Western, almost everything was up to my standards and expectations. Rooms were clean and comfortable. There were some kids running in a hall way around 11pm but that was it. Nothing to complain.

  • 4
    « Good Family Hotel »

    The one king room was clean and spacious. All the staff were pleasant, the young lady working in the breakfast room especially. There breakfast was a little above hotel standard and nicely presented. The bed was comfortable and the only thing that disturbing my chance to sleep in was a thunderstorm which is hard to blame on the hotel. Check out time is noon but they started vacuuming the halls at 9:01 making you feel like you should get moving. It was probably not the best choice for me on this trip. I was looking for a mini break with some shopping after bringing my son to Edmonton to attend university. The hotel has a pool and waterslide, so even midweek, there were a number of families. At least one on my floor decided that the kids should have races in the hall (not the hotels fault but something that I should have thought about since it is common in hotels with pools and waterslides). Also the TV was quite small and the remote was quirky and required a very direct line of sight to work at all. There is a comfortable chair to relax in with a foot stool but you have to move it right beside the bed to have some where to rest your glass of wine. A small end table would have been really nice. Overall it is a fine hotel, most suited to families.

    4
    « Only problem was the tv »

    Only issue with our stay was there was no volume on the tv. Not a huge issue, but stopped it from being 5 star. My kids loved the water slide and we put in a solid 6 hours per day there for the two days we stayed. Clean rooms, good breakfast and staff was nice.

    4
    « Family Wedding »

    We arrived to a very friendly greeting after easily finding the hotel just off the main highway. It was an easy drive into the city to do some exploring. Choices for where to dine were plentiful with many good restaurants within walking distance of the hotel. The room was large and very clean. The beds quite comfortable and lots of closet space with plenty of hangers. Always a plus with me. Free hot breakfast each morning was a great perk. I would stay here again.

    4
    « Great hotel for the price »

    We've stayed here twice for a few days each, even though it's located on the south side, you're a hop skip and a jump to all the main arteries. We went to West Edmonton Mall twice and it was only about 20 mins drive. Hotel is clean, beds a comfy, it's been very busy both times, but it didn't bother us or hinder us in any way. We'll stay here again whenever we visit family in Edmonton.

    4
    « Definitely next time »

    We stayed here the first night when we arrived in Edmonton and arrived late due to lost luggage, but that was not any problem. We had an excellent sleep and when we arrived for breakfast the next morning we were the first to eat. The breakfast-room was clean, there were plenty breads to choose from, white bread, wheat, pancakes, cupcakes, eggs, juices and great coffee. Unfortunately our son forgot his teddy bear when we checked out. Lucky for us, I had made reservations for the same hotel 4 weeks later, so I emailed the hotel. I received an email back and during our next stay they kept the bear for us. I really appreciate good service like this. Overall, a great stay. Good beds and a nice breakfast and friendly staff. Next time I definitely will book a room again at this hotel.

    5
    « Would recommend! »

    We had a great stay! Easy access to highway and restaurants. Very quiet and clean. We really enjoyed the hot breakfast room in the morning before we left for the day. My only complaint is that during our 2 night stay the hot tub wasn't working and after long days shopping wanted to soak our sore feet. Besides that everything was fantastic and we'd stay again!

    4
    « Typical hotel »

    No complaints - pretty much exactly what you expect from a Best Western. Room was clean and quiet for a reasonable rate. The breakfast was actually surprisingly good for this type of hotel. A solid stay for someone not wanting to go into the city or just passing through for a night.

    4
    « Very nice but no restaurant »

    This hotel is excellent, modern, clean, with very friendly staff. The housekeeping is immaculate. They have a business centre and an indoor pool, but no restaurant. They provide breakfast, but it is such a small breakfast area for such a large hotel it's ridiculous. We went once and walked back out because it was so crowded and not much choice for foods. That's why I only put 4 stars. Everything else about the hotel was great and we stayed there 6 nights. They made us feel very much at home providing extra towels and such. The king-size bed was comfy with lots of pillows, and they had good satellite TV - not that we were there to watch it much. The hotel is situated in a convenient location and very easy to get in and out of driving even as people who aren't familiar with Edmonton. The fridge included a little freezer, important for someone who suffers from migraines. A lot of hotels fridges don't contain a freezer, a real inconvenience for someone who may need an emergency ice-cold freezer pack in the middle of the night. So this was a plus for me.

    4
    « Nice »

    Me and my mother stayed there for one night after we had driven for eight hours from Dawson Creek to Edmonton. It was the first address where we went to ask for a room. The man at the desk was friendly and the check-in was uncomplicated. The rooms were bigger than I had expected. Everything was tidy and clean. In addition the price was ok too. In the morning you could get a breakfast for around 10 dollars. The portions were really generous. I almost failed to eat everything but it was so good l had to eat it.

    5
    « Nice, clean and very friendly staff »

    typical Best Western breakfast selection. A little bit for everyone. Very clean hotel and very friendly staff always asking if we need anything else and to feel free to ask them if we need anything. Coffee available all day. Close to restaurants and only 15 min from downtown. Close to shopping. Very reasonable price. Very large rooms. Bathroom a little small. Pool and water slide.

  • 3
    « Clean, Comfortable, Average »

    Stayed one night in a King Suite. Make sure you ask for a room away from the highway as I could hear highway traffic from my room at the highway end of the building. I should have considered that when I booked the suite however...I obviously didn't do the research. The room was average with enough space and adequate average furniture for a suite. Low end coffee maker, no box of tissue to be found, comfortable bed and linen. Breakfast was crowded, average quality. Not recommended, (breakfast), I would have went elsewhere had I known and planned my time better. Overall, far better accommodation available for the same price point for the regular traveller. Good location for south side of city, easy access to Anthony Henday and Highway 2.

    4
    « Top Notch staff »

    Stayed at the hotel on a long weekend - July 29 - Aug 1. Hotel was busy but staff never seemed frazzled or hurried. Were always polite and efficient. Very professional. Have stayed at this hotel many times before but had never used the pool in the past - we did this time. What a blast. The water slide is amazing. A definite for families that want to be close to shopping, the airport and have fun.

    5
    « Good value for stay in Edmonton south side »

    Very clean, nice staff and newer hotels in Edmonton on the south side that is affordable with a great pool, internet and breakfast included. Right off the #2 hwy so easy access from Calgary or the Airport (just 15 min away) and fast to get to shopping Edmonton South Common.

    4
    « Comfortabe and enjoyable stay »

    Aside from not wanting an access room plus issues stemming from such a room, we enjoyed the rest of the room. Very spacious and most comfortable bed. Clean room and wonderful front desk staff. Great complementary breakfast with croissants and automatically generated fresh pan cakes.

    5
    « First time in alberta »

    The best hotel we had during our stay in Alberta.Thanks to Mary Anne, Melanie, and the staff in the breakfast room for being so friendly and accomodating! Very clean room and complete ammenities. Very affordable price!!

    5
    « Great location and accommodations »

    We stayed here for 3 nights and found it clean and comfortable. Breakfast was good and variety changed a little every day. Our boys loved the pool. Although a little out of the city centre, it was still only 15-20 mins away from the attractions we wanted to visit.

    5
    « Clean Rooms, Great Atmosphere »

    This clean and affordable hotel is conveniently located even if it is outside of downtown. Relatively short drives to both the airport and West Edmonton Mall, the neighbourhood it finds itself is not terribly exciting in itself, but feels safe and is mostly quiet even with the close proximity to the highway. We were impressed with the cleanliness of the rooms and the fact that it just looks like very well-kept hotel for a very reasonable price. Breakfast was also great quality and had a decent selection, along with a pancake printing machine that we still fondly remember.

    5
    « Always Great »

    Not my first time staying here or bringing one of my teams. Organized. Efficient. Great location. The Royal Pizza next door has been amazing and the meatball lasagna didn't disappoint. Always look forward to my trips to Edmo and when I'm there, this hotel is my only choice.

    4
    « Good value »

    Clean room..good breakfast ..close for those going to Ikea..good price for the room. The reception was accommodating and efficient. This hotel is worth a stay,nice and quiet. If you are doing business in the south end of Edmonton this is the place to try,you won't be disappointed.

    3
    « Great location and Great Staff »

    Staff very pleasant and accommodating!! Got us into our room early and provided us with a few items we had forgotten. Great location and love the Royal Pizza restaurant located right in the parking lot. It was very yummy and convenient. Only complaint was thermostat in room. Room was very hot when we arrived and had to play with thermostat to get it to work. Once it was working, the room was either too hot or too cold, no in between. Kids loved the pool and waterslide; could use some decorating in the pool area; seemed very sterile but still fun.

  • 5
    « An amazing value for the quality! »

    We had a 2 night stay in Edmonton and our first night was unfortunately not stayed at this Best Western. My fiance and I drove across country to Alaska and had stayed in a hotel almost every single night. Our first night in Edmonton, we hadn't come across this Best Western Plus and stayed at a different hotel. Not only was this the best value of a hotel, but the most accommodating and friendliest. The complimentary breakfast was outstanding. The service was professional and not overbearing. We were elated with our second night in Edmonton and hope to stay here again when we visit Edmonton again.

    5
    « Location »

    The location of this hotel was perfect. The professional staff and the cleanliness of the facility was appreciated. The breakfast bar had limited protein options, as I would have liked to had bacon as a choice. We were pleasantly surprised when they upgraded our room to a jacuzzi suite free of charge when we arrived.

    5
    « Perfect for Families »

    This Best Western offers a complimentary hot breakfast, free Wifi, a fitness centre, a pool with a waterslide and the beds were super comfortable....this hotel definitely meet the needs for everyone in my family!!

    4
    « A Near Perfect Stay »

    We were very happy with our choice of hotel, spoiled only by two complaints listed below. The hotel was in an ideal location for us; close to the highway and our destination. Our room was oversized, clean and modern but the closet was much too small - not wide enough to hang up a folding garment bag and use the hangers. Another small complaint was how complicated it was to operate the TV, getting it going by good luck rather than logic. Also, the picture quality was poor.

    4
    « Pleasant Stay »

    This was our second stay in 3 months at this Best Western and we enjoyed it again. We had a couple of difficulties but they were not so bad that we couldn't see past them. However the desk chair seat was not acceptable and needs to be replaced. The breakfast was good and presented very nicely. A good selection of items was provided. We were only minutes away from a massive shopping area as well as all popular restaurants.

    5
    « Great place to stay »

    We stayed 2 nights here in room 222. Staff at front desk very friendly and helpful. Room was a good size with king size bed. Microwave and fridge in room. Hotel has waterslide and pool. Hot tub was broken during our stay but that was no problem to us. Breakfast had hot and cold selections. Would definitely recommend this hotel.

    5
    « Always a great stay. »

    We always enjoy this hotel when visiting Edmonton. It feels like coming home. The desk staff, housekeeping and breakfast room staff are always very friendly. We have stayed here several times and we are never disappointed.

    4
    « Good location »

    It was well equipped, and a comfortable sleep. The whirlpool was closed and the busy breakfast ( but pretty good selection of items) and lack of insulation between rooms are my only complaints. Otherwise it was worth what we paid( 80$ cad) . Great location close to south commons.

    5
    « Business »

    This Hotel is an excellent choice whether for Business or personal travel. Great location, easy access to amenities like shopping, eating, or travel to your business appointment. The staff are very friendly and eager to assist.

    3
    « short stay in Edmonton »

    It was our first visit to the Edmonton area. Picked the hotel because it was a short drive to the airport. However, it was not that easy to drive to the hotel from the downtown area due to heavy traffic. Hotel staff was friendly but furniture in the room is not in the best of shape. Morning breakfast was well equipped but average quality. My major complaint was the small parking lot available to the patrons relative to the size of the hotel.

  • 5
    « Great Hotel, Close to airport »

    Great Hotel close to the airport. really comfortable beds. enjoyed my stay. have been at this hotel many times and will be back many times in the future. Check for competing rates on various sites as the prices are quite different sometimes. Ama card for a cheaper rate.

    4
    « Better hotel than most in Edmonton »

    Edmonton is not famous for hospitality.... however this hotel staff were quite efficient...... Would go back again. The breakfast could be better.... the eggs were probably powdered. The pancakes came from a machine , not much fruit offered ...coffee was okay

    5
    « friendly and help full staff »

    I was with my family and kids, was able to check in early and got all the requested done at the same time. Front desk girls and housekeeping girls were very help full and friendly. Kids loved water slide and breakfast. convenient location near to highway to exit anywhere in Edmonton.

    5
    « Great stay »

    My partner arrived at the hotel after a long journey and delayed flight from the UK. We checked into the hotel early evening. Our room (117) on the ground floor was large and had everything you needed. The bed was very comfortable and slept very well. The bathroom was spotlessly clean, with quality toiletries and decent towels. The free breakfast was standard food, cereals, some hot items - eggs etc, fruit, pancakes,bagels, muffins, juice, teas and coffee, certainly enough choice even for fussy eaters. We stayed at this hotel for 2 nights and would recommend to anyone.

    5
    « Great Sleep »

    Needed a place to stay for our Edmonton excursion, was told to try this hotel, very clean and bed was amazing slept like a rock. Close to all amenities, free continental breakfast. only thing is the parking fills up quick, had to park a little away as we came back late to the hotel and all the parking was taken.

    5
    « I Found the Staff Genuinely Cared... »

    Whether I was just arriving, needed access to the business centre or departing, the staff genuinely cared about the guest experience. As a business traveler, I appreciate that! There are other hotels in the area, but I like coming here...and yes, free continental breakfast is convenient and cost-effective!

    5
    « Wonderful Staff! »

    Besides being in an ideal location for a family stay this hotel was one of the best we have ever stayed in! The hotel is welcoming with well appointed rooms that were clean and spacious with really comfy beds. There were 16 of us staying there for the 2016 May Long weekend; ages newborn to 94 and all were accommodated easily! While staying there we did have a medical incident with our 94 year old grandmother that required paramedics but the hotel staff went out of their way to ensure that our needs were met. They were so patient and accommodating and we really appreciated their help. I cannot say enough how wonderful this place is and mostly how great the staff were throughout our stay. Thank you to Ms Kaur and her staff for everything! Sincerely, The MacLean Family.

    5
    « Wow »

    This was amazing! Quiet, clean, food was great, staff were friendly and accommodating. Pool hours accommodated our weird hours. We stay here every time we come to Edmonton and are never disappointed. We will be back and will recommend to others!!!

    5
    « Amazing hotel »

    Excellent visit and amazing service. The staff is very friendly and knew how to deal with any situation with adults or children, the staff is highly trained and is able to manage any situation in any circumstance. Much recommend hotel. My stay was very relaxing and all the Essential facilities are around the hotel so no need to drive far away everything is in 15min or less drive.

    4
    « Great location »

    I have stayed at this hotel about a dozen times in the last few years. I have never had a bad experience at this hotel. It is always meeting my needs and then some. For me the best thing about this hotel is it's location. Close to airport, close to main expressways, and close to all needed services. If I really wanted to be fussy and find something to complain about it would be the parking at the hotel in the evenings. A pizza/lounge next store makes parking close to the hotel entrances a challenge after about 5 pm.

  • 4
    « The Plus is well deserved »

    We had a comfortable and convenient stay at the BW Plus South Edmonton. The hotel is conveniently located (along with two or three others) close to the highway and between downtown and the airport with a Dennys and White Spot nearby. The AC in our room was not functioning with a thermostat that had come loose from the wall, a concern that was fixed almost as soon as I mentioned it to the front desk in spite of the weekend. The staff was universally friendly and helpful. The breakfast was an above-average buffet. I'd stay here again the next time I'm in Edmonton.

    5
    « Best Western South Edmonton »

    Excellent value for the money, good location - 1 block off the highway yet very quite, almost the best hotel Breakfast anywhere. Check in and out seamless, Staff very helpful, rooms clean and tidy. Close to surrounding restaurants.

    1
    « Missing Item NOT Returned »

    I stayed at the Best Western in South Edmonton on the night of May 10th, 2016. We were in Edmonton for one night, so that I could write an exam the next day. We only left the hotel to write the exam. I brought with me an expensive Ester Williams blue bathing suit because I intended to go swimming. I only had one night's worth of belongings but I had packed in a dufflebag, I unpacked the few things I brought (clothes for the next day, PJs, and the bathing suit) into the top drawer of the dresser. I have a picture of this. I decided not to go swimming that night. I wore the PJs and the other clothes, the bathing suit was the only thing left in the drawer. I forgot to pack it when we left. Four hours after checkout I remembered it. I checked mine and my husband's bags, we did not have it. I called the hotel immediately. The desk clerk said she'd go with the housekeeping supervisor to check the room. She later called back and said it wasn't there. She said she would check with the housekeeper who cleaned the room, today she called back and said the housekeeper didn't see it. Someone on the housekeeping staff either threw it out or took it. I have since unpacked our bags and it is not here. It was 100% left in that hotel room. The replacement cost will be more than the stay in the hotel was worth. If you have expensive items I urge you not to stay in this hotel, it's worth the extra cost of staying elsewhere for the insurance that an missing item will be turned in by housekeeping and returned. TLDR; Expensive lost, missing item, was not returned by the hotel.

    3
    « Beware the Waterslide!! Otherwise good »

    The hotel is clean. The breakfast is better than the average hotel 'self serve, microwave egg' affair. One criticism and it's a serious one: something is wrong with the Waterslide. I took my nephew and went down the slide. There must not be enough water or something because as I went down I went out of the stream of water and have nasty roadrash/carpet burn on my hip, knee and elbow. (For modesty's sake I included an elbow picture) Be careful people! Which brings me to my other peeve. Why, when hotels are usually busiest on weekends, can you not speak with a manager? The woman at the desk who I tried to speak to about the slide was polite and concerned and asked what I would do...? At any rate, there's a safety risk here and it really should be dealt with immediately.

    5
    « Best Western Plus - an enjoyable experience »

    We were pleasantly surprised at the friendliness of ALL the staff - from the front counter receptionist to the staff cleaning the rooms, hallways and especially helpful in the breakfast room. The hotel presents very well from the outside, very convenient location to the airport and also alternative dining spots. The inside is very clean & tidy and looks like it has been cared for. The breakfast was very good. The only item that I suggest they consider changing is from plastic cutlery to regular cutlery. It is easier to eat with normal cutlery and is environmental friendly too. I would recommend this Best Western Plus location.

    3
    « Best Western PLUS?? Hmmmm.... »

    I stayed at this BW Plus this past weekend and am giving it an average rating, mostly for one reason that I'll get into in a moment. First. the check in process was easy, the room was clean, the bed very comfortable, and the bathroom very clean as well. Lots of free parking and an OK breakfast. On checking out the staff did not ask about my stay, only if I had a chance to have breakfast. WiFi is spotty and not the greatest. One thing I found a little odd was a really ratty looking chair in the room. It had a vinyl seat that was peeling badly and worn around the edges (see the picture attached to this review). The morning after my check in I went by the front desk, showed the staff member the picture of the chair, and she took down the room details so the chair could be replaced. I went back to my room later that evening and the same chair was still there. So I went back down to the front desk and explained the situation to a different staff member and showed her a picture. Her response..."You can always call down to the front desk and ask for the chair to be replaced". I might have missed something here, but I was standing at the front desk when I was talking to this staff member...and the staff member I had mentioned this to earlier in the day was also at the front desk. My suggestion to management is to have the staff be a little more proactive. That will make this BW a BW PLUS. I've stayed at a number of BWs and can honestly say that this is the first instance where I've encountered something like this.

    5
    « Excellent hotel in south Edmonton »

    Wonderful staff and an excellent facility. Nice pool, whirlpool, and water slide. Very good full breakfast. Comfortable rooms. Very quiet at night, even with two sports teams staying there. The elevators are very slow, but not a huge problem. Staff attentive to open additional rooms for breakfast as main room was filling up.

    5
    « Great stay! »

    Front desk staff was friendly and helpful. Room was clean and comfortable. I had a great night's sleep in a cozy, quiet room. Great breakfast, overall a wonderful stay. My request for additional fruit at breakfast time was responded to quickly and positively.

    4
    « Really Nice »

    This hotel has the most comfortable beds that I have ever slept in. The hotel staff was really pleasant. The water in the pool area was nice and warm:) The area the hotel is in is very easy to get to and very close to the outlet centre and Ikea.

    4
    « Nice hotel in a good location in southern Edmonton »

    The hotel is close to shopping and lots of good restaurants. Has a great breakfest that will really fill you up and start your day off. Staff was great at check in and got us into our room right away.

  • 4
    « Decent »

    When we booked this hotel, it was just my boyfriend and I heading to Edmonton to see the ice castles. Our friends then decided to join us, so I called the hotel to see if I could change to a 2 queen room. Unfortunately they were booked and could only change us to a double with a pull out bed for an extra fee. This was no problem and the staff were very helpful. This hotel is in a great location. Ample amounts of parking. Our bed was comfortable, the only complaint being the pull out was awful, and a very odd angle (head down feet up!) We otherwise enjoyed our stay.

    4
    « Great Customer Service »

    My daughter and I stayed after a day of shopping and were greeted at the front desk with smiles and information about the hotel. They truly have great customer service here and make you feel welcome. The room was a good size, very clean and beds were comfy. We enjoyed the pool, slide and hot tub in the evening. We didn't hear any noise from the hallways and slept great. The only thing we didn't enjoy was the breakfast but I guess I can't complain as it was included. We saw the young girl just putting all the foods in the microwave on a paper plate and restocking the buffet. I realize they do this as they do not have a kitchen but very unappetizing to watch. We would definitely stay again when we are in Edmonton.

    5
    « 20th Anniversary Holiday »

    Had a absolute fabulous time. Safe was friendly and eager to please. Hotel was clean and rooms were comfy. Swimming was a blast. We were able to have some of our family come and swim too. The hotel was easy to find and in a really fun area to shop in. The breakfast area was kept clean and well supplied. Recommend to many friends.

    5
    « Nice stay »

    Nice stay, but the pool is not available... All is very good, breakfest is simple, but a lot of choice and not the same each day. The room is clean and confortable. I have a very nice stay at this hotel.

    5
    « Volleyball »

    Love this hotel. Great location. Great staff. Great service. Breakfast was good with a variety of options that had something for everyone. Had dinner at Royal Pizza and I cannot say enough about how fantastic it was. The kids enjoyed the pool as well. Looking forward to our return trip at the end of April.

    5
    « Overall a great hotel »

    This hotel is a nice hotel with large rooms and good beds. The breakfast was delicious with lots of options including hot entrees. The staff was very friendly and helpful. The only problem we had was a closed pool and waterslide which was the main reason we booked this hotel. The staff gave us a discount for the inconvenience and arranged for us to use the neighboring pool which was probably the best they could do but still disappointing

    5
    « Clean and modern »

    Very nice and clean hotel with very helpful staff. The pool is a little small, but the slide is great and the kids loved it. The room was clean and the beds were very comfortable. Nice quiet night with very little road or train noise. Breakfast was good and we had a great stay overall. Plenty of eating options within walking distance and a large choice within just 5 minutes drive.

    5
    « Thank-you! »

    We had a very nice stay for four nights in this hotel. It was clean comfortable and quiet. The kids loved the pool and the water slide. Nothing fancy but kids were still happy. The breakfast was a fantastic amenity to have. Bacon, sausages, eggs,. And a funky little pancake machine! Fantastic coffee. Crowded, and nothing gourmet, but right in the hotel and always hot, constantly refilled, and free! If you're looking for fancier food, go pay for a restaurant ??. I would have liked the hours to be extended to 10 AM on weekdays as well though. The location is great with really fast access to the Anthony Henday freeway, the airport, and the white mud. Daily trips to West Ed mall were quick and easy. Just a few minutes to South Edmonton Common shopping and lots of restaurants. Our family took advantage of the workout room every day as well. The staff was incredibly helpful and friendly. We are already making plans to return to this hotel for our next trip to this beautiful city.

    5
    « Amazing »

    We originally booked the bw cedar park inn but left there quick because it was disgusting and the staff left us feeling like crap. We called south common and they had a room available. We jumped at the chance because we have stayed here many times and know it's a great clean hotel. They even upgraded us which was fantastic considering we were not treated well at the other best western. We now know which best western will most definitely get our vote and our good reviews in years to come. Thank you so much for saving our night, we appreciate it so much.

    4
    « Very Nice »

    First time staying at this property, entrance to the room was nice and clean, missing the bathroom hand towels, face cloths, and bath mat. Called front desk and they delivered right away. Good Best Western. Breakfast bar is the hot breakfast type. Your typical breakfast. Would recommend.

  • 3
    « Average hotel trying to be something more than they are »

    Firstly, great welcome by staff & check in experience. When you look around the lobby, it is quite small but they are too clustered with too many things for a small congested lobby. You see all kind of people in swim wear passing by to the slide and pool. Upgraded to a business class room, but I would hate to see what a regular room looks like. Not enough electrical plugs in convenient places - nothing by the bed. Most above average hotels now have lamps that you can plug in your many gadgets! Bathroom so tiny, you can hardly find space to sit on the seat with the door closed. Cheap basic towels, small TV that is not HD and poor picture quality. The bed was comfortable. For a hotel not directly by the airport, the noise from the highway was horrific. Now, the breakfast was just average but the line up and space was horrific. The lady in the breakfast room changing and replacing the food, looks so mad to be at work around people!It seems like this hotel is somewhere you take your many kids to let them slide down the water slide. If you are not part of a family, don't expect to use this pool at all. Holding an additional $100 on your card is just useless- there is no pay TV, no restaurant on site, no min-bar, no glorious paintings to steal, so why not $50?! Hotels are horrific for holding unto your credit card balance for no reason when they don't even provide the amenities. Cheap towels is not reason anyone would want them and a business class room with 1 washcloth and 3 towels and 3 face cloth is just weird. I would say to this hotel, just be a good Best Western and stop pretending to be high end. You are not.

    3
    « Minor complaints 2nd time round »

    Stayed here just for 1 night last week and it was my second time visiting this property. We had room 206, it was smaller than last time, but still comfy and nice. I found bathroom to be quite cold and had problems controlling the water temperature and pressure from the shower head; no big deal though, the bathroom was very clean and nice. Breakfast was good, however I thought it was lacking the vegetarian and more healthy options (not sure if options change daily, perhaps this was just my unlucky day). One thing that sort of bothered me was the fact that there were guests there walking in the breakfast room with bare feet. And when I say bare feet, I mean no sandals, no flip flops, just nothing on their feet when having breakfast and then walking to the pool area right away. It wasn't very elegant for starters and, boy, I wouldn't like to swim in that pool if he went right in after breakfast! I realize this is not the hotel's fault, but perhaps they could have some policy in place about wearing shoes or at least flip flops to the breakfast room. Their customer service was excellent. From lovely front desk staff at check in to the manager who was doing rounds at breakfast and asking people about their experience and complaints. It looks like they really care! Altogether had a good stay with some minor issues/ concerns. Would return to this property and recommend to others.

    4
    « Pleasantly surprised »

    I haven't stayed in a Best Western for years (had been disappointed with some of the ones I'd seen) but the location for this one as well as the price was too good to pass up. I was pleasantly surprised with the room - the tv remote was in its own little bag indicating that it was a "fresh" remote, have never seen that before. The bed itself was extremely comfy and the room was pretty quiet considering how close to the highway it is. Would definitely stay here again.

    3
    « Bestwestern South Edmonton »

    It's close to a decent chain restaurant and bar, easy access to the highway and quiet enough being so close. Comfy beds, decent room décor and I really didn't hear anybody else for my stay. It was fine and I'll probably stay there again in a few months. It would be nice to have some decent coffee in the rooms. That's the biggest difference I see going from $149 rooms to $300 rooms. You get better coffee in the $300 rooms.

    5
    « Always a hit!! »

    Our family stays at this hotel every time we visit Edmonton. It is in a great location, close to South Common and the Anthony Hendey, if you want a quick route to the West Edmonton mall. The staff make you feel like home. The breakfast and pool area are great. An amazing location if you are traveling for business, pleasure or with a sports team!

    5
    « Home Away from Home!! »

    An excellent place to stay. On the south side of Edmonton it allows easy access to the city. It is very clean, and well equiped. The staff is friendly, courteous and knowledgable. Breakfast is super with a large assortment of hot or cold items. Recommend it to all our friends.

    5
    « Highly recommended »

    The hotel was very clean, well designed and easy to access right off the highway. I had a room very close to the elevators and didn't hear them at all. The staff were quick AND helpful and made the rewards sign-up process really simple.

    5
    « A good hotel for a week long stay. »

    We had checked into the hotel for a week in early March in order to complete a house hunting trip within Edmonton. The check-in was quick and simple, and the hotel staff was very friendly. Upon entering the room, the room was clean, and throughout the week we found the room was quiet even with multiple youth programs being in the hotel. Breakfast: Breakfast was a standard fare for an included breakfast, consisting of eggs, bacon or sausage, juice, pastries cereal and pancakes or french toast. In addition, the day we had checked out, we had to leave before breakfast began at 6:30 am. The hotel had a grab and go breakfast box which contained a croissant, a piece of fruit, a yogurt, and a bottle of water available for us due to us not being able to attend breakfast. The Gym: The gym was small, with mainly cardio equipment, dumbbells up to 30lbs, and an all-in-one workout machine, but it still allowed for a quick, effective workout. The Pool: The pool and hot tub was also clean, and had hotel staff frequently checking for towels and the like in the pool area. All in all, I would definitely stay here again in the future should the need arise.

    3
    « too long to hit the bed »

    check in was way too complicated and way too long,Ended up getting into our room finally and was welcomed into a flood.then we moved again.way too much money for that kind of a run around.In the present economy prices are high.I think when people screw up money should be taken off.wasn't our screw up,we planned well ahead of time.Beds were very comfortable once we settled in.

    5
    « Very nice Stay »

    Hotel is located in a good location, there are more facilities within walking distance now so its good for families as well as business. Pool was warm and clean. Breakfast was good offering a good selection.

  • 4
    « Nice night away »

    My husband and I stayed in a jacuzzi king suite . The suite was clean and comfortable .the jacuzzi was wonderfully relaxing . Would have been nice if the fireplace were closer to the jacuzzi . And maybe if the tv were closer as well . Staff was friendly . Breakfast was fine .ample selection. Parking was a bit of an issue . It seems there were several sports team also staying there that weekend , so the parking lot was extremely full . At one point we had to circle for 15 minutes to find a parking space .... We didn't use the pool /water slide . All in all , our stay was perfectly acceptable .

    4
    « work »

    Can't complained, everything was good plenty of parking,4 restaurant on the block, Beer store with in a block , life is good Good breakfast, WiFi in the room had a good signal, . Beds were fantastic, plenty of hot water, all and all very good

    4
    « Edmonton ....Day Off »

    Hotel for us was a great location , close to shopping , car lots , Royal Pizza , White Spot and a Chop Restaurant within a block from the hotel . Nice pool area with a water slide and whirl pool . Staff is great here as well , always acknowledge you when you walk by the front desk ready to serve you . Rooms are nice and fully equipped with a coffee machine in room :) They serve a great all around breakfast here from pancakes to sausage , scrambled eggs , boiled eggs , bagels , pastries , fruit , cereal and so on !

    5
    « Great hotel if you have kids »

    We were really happy with our stay. The room was a good size, clean and very comfortable. There was a microwave and fridge which was awesome for our little ones bottles. The pool area was great and the free breakfast was really decent! There were lots of kids, so maybe not the place for couples, but with our little one we couldn't have had a better stay!

    4
    « Friendly Service, Nice Clean Hotel but Crowed »

    The hotel is quite new and the staff are very friendly and helpful. The downside is the lack of parking. We had to park on the street and then move the vehicle when a spot came available. Being a nice clean hotel it was very busy and loud. Overall it was good value though and would recommend the facility.

    5
    « A great night's stay. »

    The B/W Edmonton Airport is a great place to stay for a business traveller. Close to the airport and close to many of the amenities. Don't look any further. The staff are friendly, helpful and accommodating.

    3
    « Average »

    There is not much to say: Not very good not very bad I guess. The rooms were clean, the beds comfortable and the service provided nice and efficient.. It is what you expect when you stay at a Best Western.

    3
    « Very Average Stay »

    We found this online and really liked the location and option for a pool and waterslide. We arrived just after 3pm local time and were told check-in was not until 4pm. The staff made an excellent effort to find us a clean room and get us in early. The room was very average and appeared clean at first. My kids pulled back the sheets on their bed to find a large yellow stain on the sheets. It appears they were clean, however the stain did not wash out. We called the front desk and someone came up right away to change sheets on both beds. I then sat on a chair in the room that fell over because the leg was broken. The chair at the desk was quite old, cracked up and loose. Not sure why this would not have been replaced. The pool was fine, lots of places to sit and lots of clean towels. The breakfast was good, just one young girl running it and could not keep up with the volume. This may have been an abnormally busy week, with a school holiday one Province over, but again a little planning might have made a world of difference. We liked the location and parking was ample with a pizza place in the parking lot. It was quiet with good access to the city. We were disappointed overall based on what type of quality we usually get from this chain. but I think we would give it a second chance when we return to the city.

    4
    « Best western South Edm »

    easy access, off of hwy 2 and just as you drive into Edmonton from Calgary. basic hotel, clean and quiet. a bit on the pricier side but then again no parking fees. shopping, restraints close by. Skip the Royal Pizza place below, expensive and staff are really not interested in working there.

    5
    « The best Western in Edmonton even when ALL rooms are BOOKED! »

    We were looking for a place that is Clean, Quite, Accesable, Fun to stay in and provide you the best service for money and we Knew this would be the place. A day before and even when there were two junior hockey teams reserved to stay there and not even one single room is free for booking, we called and the front disk gave us an earlier checking time with pleasure without compromising any quality of the room service. The Slide in the swimming pool area worth the premium you pay for this hotel specially when you notice that their swimming pool water is not only one of the best balanced and maintained but also has a touch of saltiness as a sea water but without the stink of the cloreen ost of the other pools dump in their water. The rooms are very will insulated from noise and the individual iairconditioning system makes it very comfurtable. Their full breakfast is very will presented with quality material and varity but most of all, the cleanness of the rooms, corridors and facilities was amazing. As if this all is not convencing, try booking through them directily and be assured f their best value for very spacius room and comfertuble beds. The different grade of pillows provided (3 for each sleeper) will make sure you will find your best hight for home-like sleep. Their card security based entry into the building, elevators and facilities makes it very exclusive for guests and very reassuring for parents with small children. Highly recommended and will be very hard to compete with ... Feel free to contact me for any questions ... and super honest response.

  • 4
    « Kid Friendly »

    Awesome trip to take our Grandchildren on a Valentines Day get away weekend. We had other things planned, but the highlight of the trip by far was the waterslide at the hotel!! The rooms are clean and comfortable. Location is excellent as it is on the out skirts of the city. The breakfast is ok, lets face it your not getting a 10 star breakfast at any hotel that offers breakfast included! We have stayed here a couple of times in the last year and have never had any issues I would recommend it for a place to take the family.

    5
    « Great Stay »

    All aspects of stay were great! We arrived early on Friday of a long weekend and were assigned two adjacent rooms. Hotel was completely booked so this was appreciated. We were in town for a family wedding so we were back and forth a lot Housekeeping managed to make up our room without inconveniencing us. Hotel location is 20 minutes from the airport and west Edmonton Mall. Will stay again.

    3
    « Noisy won't be back »

    Lumpy pillows, bathroom not cleaned properly, noisy, just won't be back. Nice hotel but I have stayed at better ones for the same price. When you are on business getting a decent night sleep matters. I don't want to hear people in the room next to me.

    4
    « great stay »

    Quick check in and desk clerk worked to make sure I got the best rate. Room was comfortable and provided a good nights sleep. Had a problem with a slow bathtub drain. Promptly fixed once the front desk was notified. Staff polite and room clean.

    3
    « Great for small children »

    Popular pool and waterslide location, very south edge of Edmonton. Close to shopping and Movie theatre and restaurants. Breakfast room is small and crowded. But there are kid friendly breakfast items to choose from. Birthday party room available.

    5
    « My Stay »

    Each time I have stayed at this Best WEstern it has been great, From the front counter to check out. I will continue to stay there. Convieant location clean and affordable. It has a pool and many resturants within a short walk. huge shopping area a short drive awa

    5
    « Great Experience! »

    Had a great experience here! The staff were all really nice and helpful. The woman at the desk was very sweet to my 5 year old son and showed him the pool and the waterslide facilities. He was so excited and had an awesome time. The room was very clean and the beds were comfortable.

    5
    « Excellent Service and Great Room »

    During my stay, I incurred an injury not related to the hotel that required emergency hospitalization and extended my stay by 4 days. The staff and hotel extended my stay and provide the best service for my wife and myself while I recuperated. The staff at the hotel were absolutely great in these unusual circumstances. Hats off to the staff.

    5
    « Clean and Quiet »

    Hotel Staff is very friendly, room was very clean and modern. Breakfast lacked a little bit but I wont complain about a free breakfast! There is a Royal Pizza in the same parking lot with excellent food. One of the quietest rooms I have stayed in. I will definitely stay here again and would recommend it to anyone.

    5
    « Excellent Hotel »

    This hotel offers good value for the price. The breakfast offered is on par or better than other properties I've been at. The room and general hotel appearance is excellent. The pool area is very nice and is great for kids, especially with the water slide.

  • 5
    « Awesome Stay! »

    This place is awesome with caring staff, very clean room and too good breakfast. Staff of this place is too very friendly, we never felt new at this place. We had an issue with our booking and Mandeep went her way out to help us. The breakfast girl was very helpful. Front desk guy was also very accommodating. We will definitely stay at this place.

    4
    « Great work stay »

    The staff at the Best Western PLUS South Edmonton Inn & Suites are amazing. They go out of their way to be accommodating and are always pleasant. Rooms and facilities are perfect for work travel. Hotel is very well situated (on HWY 2, 15 minutes from Edmonton International Airport and minutes to groceries, restaurants, etc.).

    5
    « Very Nice Hotel »

    I am always pleased with Best Western! I travel throughout Manitoba, Saskatchewan and Alberta and always try and stay with Best Western. This was another great experience! The only complaint would be it took awhile for the room to heat up but I am not sure if that was just because I was on the ground floor. Everything else was great! Price was excellent!

    5
    « Wonderful Family Hotel »

    We were in Edmonton for medical appointments and wanted a hotel that would be a good fit for active children. This hotel was the perfect fit. The pool and slide were very popular with our boys, and although very busy in the late afternoon and evening, they were quite calm in the mornings. The breakfast is quite good - we were anticipating cereals and pastries with perhaps some yogurt and fruit, but there was so much more offered. This will be our hotel of choice for every trip we make to Edmonton from now on.

    5
    « As usual A+ »

    I 've been staying here since 2009 and have always had the best experience and service from the general manager all the way to the room service staff Clean rooms Very friendly staff Breakfast is basic but lots of choices its perfect for us Quick check in Express check out Wifi signal was good

    3
    « Southside Best Western »

    I chose to stay at this location due to it's proximity to the University Hospital. I had asked for a main floor room with later checkout and this was not a problem whatsoever. The closeness to Royal Pizza was awesome and the food there always good. The pool was warm and the area around it very clean. I would stay here again.

    5
    « Excellent Environment & Amenities »

    This hotel is located in a very excellent environment that is easily accessible from the Edmonton International airport and the downtown core. The amenities in the hotel are excellent and the staff are very welcoming and professional. The room is very cozy, neat and good value for money.

    5
    « we have stayed here for more than 40 times now!! »

    This is an incredible place to stay. The management and staff are ALWAYS professional and cheerful and Will go beyond expected!! We travel extensively and stay in hotels a lot, but this is THE hotel for great service and mostly the staff MAKE this place a positive experience. They truly care about your stay. Thank you Mandeep...for your keeping your staff professional and happy. it truly reflects your leadership skills...

    4
    « everything was clean »

    I'm from Japan so I was surprised when I didn't see any slippers at hotel but I think it's normal here. I won't forget to bring slippers next time. Everyone was very nice and everything was clean. It was very good deal for king size room :)) Wished there were less people at the pool.

    4
    « Clean Hotel »

    Staff was nice. Breakfast was good. Anything I needed the hotel staff were able to meet my needs or answer my questions. The kids loved the pool, but there was a towel shortage sometimes, but staff would fix that if anyone asked. Overall I would stay at this hotel again.

  • 4
    « Best Western Plus South Ed »

    Usually very good to stay, rooms are nice, clean and if you get the inner rooms is quiet. I have had the rooms on the roadside and you do get enough road noise to bother which I had the last stay. Winter it is nice for the vehicle plug ins if you can get one. Vera is the best lady on the counter.

    5
    « AMAZINF EXPERIENCE »

    I Had my kids for a Christmas trip and we came up to Edmonton at the end of the trip for an Oilers game. Staff made check in easy, when I had trouble printing tickets they found a way to help and get us out quickly. Were friendly with the kids and on check out made it easy even thought the refund on my deposit was a little complicated, they solved the problems and never stressed about it

    5
    « fun trip »

    we stayed in edmonton for a trip with my daughters to shop for wedding dresses for their upcoming weddings next summer. we loved the room and the staff were so pleasant and always had smiles on their faces.

    5
    « Wow! »

    Excellent service; they provided extra towels, great breakfast, relaxing atmosphere, nice comfy beds, quiet , love the slides, and hot tub and a great place to stay. The kids had fun swimming, and visiting one another.

    4
    « Nice Comfortable Motel »

    Beds were great, rooms were quiet. Tim Horton's clientele were a little rubby. Great Location. Restaurant was lacking in selection But view was great. Maids were pleasant and accommodating. Did I say nice Beds!!!

    4
    « 25th Anniversary »

    We had a very welcoming stay, when the staff found out we were staying in town for our 25th Anniversary they did everything they could do to find us some special treats. The cleaning staff were very friendly as well , very quiet and relaxing just what we were there for.

    4
    « Very nice hotel! »

    Clean and comfortable. The hotel was full the night we stayed and it was quiet. Kids loved the pool and waterslide. full breakfst was nice although wth a full hotel i feel they were having trubble refilling the breakfast. we would definitley stay here again.

    5
    « One night trip - wish was longer »

    What a great welcome from the staff of this hotel. Great check-ini Excellent location. Forgot my swimsuit, but made good use of the fitness centre. Breakfast was plentiful with great selection. Looking forward to coming back again.

    4
    « Decent Stay »

    Our room was nice, spacious, clean and quiet. Great bed. Had a fantastic sleep. Fridge and microwave were handy. There's a Royal Pizza right in the same parking lot. A couple other upscale restaurants, in behind this hotel. The breakfast was really a complete waste for us. Food was cold. Bagels, bread were hard as a rock. We gave up and went elsewhere to eat. It actually downgrades our stay here. They'd really be much better off to just eliminate it than ridicule themselves boasting about offering it.

    3
    « government rate accepted »

    I chose this hotel as a last minute choice to stay an extra night in the city. The rates normally is close to $150 but I was given a government discount so that was good in my books. The hotel staff very nice, but I was surprised at the look of the rooms. Very 80's although clean. And the TV was small for a king bed room. Just did not feel this was a great value for money. I guess you get what you pay for. The bed was very comfortable!

  • 5
    « Coming Home »

    Everyone that works at this hotel makes you feel very welcome and relaxed. They are truly genuine about you having a good experience. Everything about the hotel was excellent and my stay very comfortable. Well done!

    4
    « Great customer service! »

    There were a few issues with my room when I checked in at almost midnight. The following morning the GM was looking for me in the breakfast room. She saw to it that everything was rectified, and I was quite happy with that! It's a modern, comfortable hotel, and all of the desk staff greeted me each each time I entered the building. Odd as it might seem for the hospitality industry, this doesn't happen everywhere. Breakfast offered everything that I was looking for, and I'll be back in December.

    1
    « Interested in $$ over a persons safety »

    Due to road conditions/snow showers I was not able to make my reservation. I called and explained that I wouldn't be able to make it all the way to the city. The receptionist that I talked to understood roads were really bad but then she brought up my reservation she said there was nothing she could do. Not sure when a standard 2 queen beds became such a "special" room that she wouldn't be able to rent out. I expected to pay a fee but to be flat out refused. The safety of myself and daughter is more important to me than money but apparently not the case with this hotel. I'll make sure my family and friends stay elsewhere from now on.

    5
    « Nice hotel »

    My first time in this hotel .we all came in groups . Anita in group sales took our group very well organized our groups on one floor . Front desk was always helpful .breakfast has less space to sit . Rooms were good size .we will for sure book this hotel on our next visit to Edmonton .

    4
    « Great Family Hotel »

    We stayed here as a couple, so with the number of children around, it was a little noisy for our liking, but it is an awesome place to stay with a family. Pool & waterslide are great for the kids. Regardless, it's a terrific value for you dollar.

    3
    « Hot Hot Tub, Cold Eggs »

    Breakfast was luke warm at best and the eggs gross. The Hot Tub and pool was awesome. The room was clean and the bed was more comfortable than our bed at home. If the Hot breakfast was Hot I'd give this a Very Good.

    5
    « Great stay and location »

    I njoy this property for BW over any of the Edmonton locations. it is out of the city just a bit however if you have rented a car anything is within 20 minutes to get too on Hwy 216.. Great stay, very nice staff and terrific amenities; pool fitness centre breakfast is included and nice selection. Restaurants are across street and parking lot with may more available within 5 mins drive.

    5
    « Excellent!! »

    Really enjoyed our stay. The staff were all so accommodating and friendly! Waterslide is awesome!! We were staying in Edmonton because it was my son's birthday and when the lady at the desk found out she came up to our room with a birthday card, chips and a juice box for him! Very thoughtful! The rooms are nice and clean as well.

    4
    « Convenience and Value »

    We had a suite with fireplace, dog friendly near the on site restaurant. Quite often hotel restaurants are over priced or the food is bad. Breakfast was included and quite generous/buffet with lots of options. Service very friendly. Rooms were clean. This is not a 5 star but with the kitchen great for families or for hosting in your suite. Walk to "downtown" is about 5-10 mins so if youre stumbling home from the bar or just want a walk after supper its well located. Would go back and will recommend to friends

    4
    « Great Stay »

    The Hotel seems to be under renovation, which may be a turn off for some when they walk in to the lobby area. But I found the overall experience was pleasant and the staff were very nice and the location is not so bad as the other best western hotels are far away from the city except the plus city inn. Once the renovation is complete, this hotel has a great potential. Thank you for the experience.

  • 5
    « Exceptional Hotel »

    The hotel looks brand new, inside and out, with a welcoming and stylish contemporary decor. Our rooms were spacious and well stocked with essentials (hair dryer, microwave, flat screen TV, free wifi). The pool is great and the breakfast is excellent (lots of hot options such as omlettes and french toast) which made our stay very relaxing. Staff were so friendly and helpful with all requests. Close proximity to airport and only 20 mins or so to downtown and major attractions such as the West Edmonton Mall (discount passes to Galaxyland at WEM were available for purchase from the front desk). There are some eating options in close proximity including the White Spot where we had 2 very good, reasonably priced meals (salads, burgers, entree options). There are also many dining/shopping options at South Common which is only 5-10 mins away. All in all, it was the best stay that we've had in ages and nice to feel so welcomed.

    3
    « Lots of traffic noise »

    Room was ok, not well serviced had to call for towels, because we stayed for 4 days our room was left to last. pool towels were hit and miss, had to wait 20 minutes one evening for towels. Breakfast was ok but one toaster dud not work.

    5
    « Excellent service »

    We came on our friends get together it was very nice . With nice breakfast and the hot tub.. Good customer service . Had a issue with hair dryer than I told front desk was resolved by Anita at front desk . Only issue with less parking . Will come back for sure to bestwestern .

    5
    « Excellent venue for our small group »

    Our group members, coming from Alaska, Yellowknife, and Alberta, met at this hotel. The front desk ladies were very helpful as I called several times to add additional rooms and room nights. The rooms were all assigned in proximity to one another, which was very helpful. The staff greeted us with warmth and made us feel welcome throughout our stay. They were responsive to our requests. The rooms were quiet, clean, and comfortable. The location of the hotel is excellent for non-hotel services (quick printing, for instance) and convenient to Tim Horton (which of course is essential). Thanks to Mandeep and all for the great service. Highly recommend this property!

    5
    « Excellent Hotel »

    Hotel was exceptional! Very clean, excellent staff! Super super comfortable bed!! Pool, waterslide and hot tub were very well maintained and clean! Hotel is minutes away from hundreds of box stores, excellent shopping! NO complaints! Definitely will be staying here again when we are back in Edmonton!

    5
    « A very comfortable and friendly place to stay »

    I have been staying here for more than 4 years, at least 30 weeks a year, so I might be a little biased...lol Location is great for both pleasure or business. Located right at Hwy 2 and the Anthony Henday, you can get anywhere fairly quick. West Edmonton Mall in the Northwest is maybe 30 minutes away, same as Fort Saskatchewan in the Northeast. Very close to South Common, with a large movie theatre, and hundreds of shops and restaurants. There is a White Spot across the street from the hotel, and right next door a Rockford Grill and a Chop. A pizza/italian place is being built on the property, should be ready soon. This hotel still seems new, and the rooms are large and comfortable. Each room has an individual ac/heating unit, allow you to quickly get the temperature to your liking. This is actually a bigger deal than it seems, as you will not get a very good sleep in a room that is too hot or cold. Plenty of towels, and you can get more if you need them. I usually stay in a business king room, which has a king bed, and a sitting area with an armchair, coffee table, and pull out couch. They also have jacuzzi rooms with a king bed and fireplace, and rooms with twin queen beds. I have stayed in many hotels, all over Western Canada, and the staff here really are great. Very friendly, and willing to help with the smallest thing, they will do whatever they can to make your stay more comfortable. The manager, Mandeep, always checks to make sure everything is good with your stay. Although all the staff are great, I have known Anita, Jessica, and Mary Ann the longest, and they really are exceptional. You will not regret picking this hotel for your stay in the Edmonton area.

    3
    « Clean and functional »

    Stayed here for a work trip. We had training in the hotel too - right next door to breakfast room. Terrible location for training room! Super noisy during breakfast which goes until 9:30. Rooms were a nice size, beds comfy. 3rd floor rooms seemed to all have super tiny pillows - as per photo. 4th floor were normal. Fitness room is good. Pool looked nice. Not a great location if you don't have a vehicle. Overall was ok for work - rooms had microwaves and fridges. Likely wouldn't choose those for personal travel. I have no idea what exactly the "fresh remote" baggie actually means. I hope it means it was santizied but I found no reference to it in the literature anywhere.

    5
    « Staff so helpful! »

    The hotel is very well equipped, clean and staffed. Location is ideal for folks who avoid congested inner city locations, yet very close to airport and attractions. Staff were extremely helpful in assisting parents with small children, and the breakfast was above the usual quality.

    4
    « Great Family Freindly Hotel »

    We stayed here for 10 nights as new residents to Edmonton. The staff were friendly and nothing was too much trouble. The room was clean and comfortable. Breakfast was good with a lots of choice which changed daily. The girls loved the pool and it became a daily routine! We made good use of both the business suite and laundry facilities. Perfect location for the South side of Edmonton.

    2
    « terrible staff »

    booked a stay was checked in by some space cadet staff member who could barely check us in correctly or properly. Had booked a second night the following night on two separate reservations. it turned out i got my dates wrong and instead of the clerk says you have to check out and recheck in. in the morning we go to the front desk and inquire about the other reservation and the cranky clerk offered nothing but attitude. we lose too leave and will not be back.

  • 5
    « Good clean newer hotel »

    I stay here every month or two and always find the staff to be friendly, the rooms clean & comfortable, and the complimentary breakfast is a nice touch. Location is convenient and central to get around Edmonton easily.

    4
    « Convenient and affordable »

    I stayed two nights and found it to be a very good hotel close to the airport. The area is not close to downtown, but the hotel is very self-sufficient with a pool, a lounge with coffee, and breakfast. There were a lot of families there and everyone seemed to enjoy themselves. The room was very nice -- clean and it had everything we needed. The hotel staff is very friendly and accommodating. They even got me a bathrobe to get from my room to the pool, although it wasn't included in the type of room I stayed at. We also got a government discount and for the price we payed, this hotel exceeded our expectations. I will definitely stay here again next time I'm in Edmonton.

    5
    « Clean, great amenities for the price and excellent staff »

    Overall Hotel amenities: Scan cards for entry and elevator usage (big kudos for the elevator being included as a security feature), Free Wifi, standard complimentary breakfast, front lobby offers snacks. There are plenty of restaurant options very close by, the White Spot was excellent for breakfast during our stay. Staff: extremely friendly, incredibly helpful and professional, smiles and courteous genuine greetings. (all the staff was fantastic but a big thank you to MaryAnn) Room Amenities: Mini fridge, microwave, coffee maker with supplies, asst mini toiletries, iron and ironing board, hair dryer, desk with office chair, clothes closet, garbage and recycle bins in room, relaxing chair with ottoman. Other rooms have even more if required. Shower: large tub, curved clean curtain, high shower head with excellent pressure and spray adjust Bathroom sink: high sink faucet for easy rinse, pool style slanted sink for quick drainage TV: tv remote in a "fresh remote? baggy, tv a bit small at 32?. Would have at least went 40? for the distance to the bed but not deal breaker by any means. Environment Control: quieter carrier brand a/c unit, wall control with simple operation layout The one oddity: Traffic to pool area travels, and can only travel, directly past the front desk on the way to the pool area. This creates an always entertaining and some times awkward parade of half naked people in high traffic/service area. Would be a repeat visitor in a heartbeat.

    4
    « Clean and comfortable. »

    Very relaxing, good beds, great breakfast, and a manager that cares. Would be nice to have more channels on tv but that is far from a complaint. Housekeeping staff is fantastic. All in all am enjoying my 28 odd notes there this time around.

    5
    « worth the extra money »

    It's worth the extra money. I love this place. Highly recommend it to you all. Very comfortable stays I have had Here. Wife like's it. That's a relief. She is pretty picky when I travel on the road. Thanks

    5
    « Most Accomodating Customer Service Ever! »

    We are fans of the Best Western Plus line of hotels for numerous reasons but most importantly for their great customer service. We have received good service at all locations that we have stayed, but the service of the team at this particular hotel go above and beyond. The staff was very welcoming, and despite being extremely busy they were extremely accommodating. The manager gladly stepped in to assist his front counter staff, not due to problems but due them being backed up with check ins, phone calls, and juggling rooms to make room for everyone possible. I visited the front counter a number of times and this appeared to be the normal level of service provided ... Outstanding. The rooms are very clean and well appointed, always comfortable beds, always a good selection of pillows and extra blankets if necessary. Breakfast is self serve and provides all the options for healthy start to your day. I would stay again and even highly recommend this to any one looking for a room in the South End of Edmonton.

    5
    « Amazing Service, Super Clean Hotel ,Great Breakfast! »

    I congratulates Miss. Mandeep for setting the hotel standard that high. I was not able to find a sing thing that I can point out to improve. I can see that it is a very new Hotel but you guys ROCK in every area! Loved the breakfast "never seen a Hotel Manager talking to guest directly and asking for any recommendation to improve, Great Idea! I come to Edmonton regularly, there is no way that i will stay at any other Hotel unless you guys sell out of rooms for me. If you maintain your standard there is no reason for any downfall.

    5
    « Hotel accomodated my needs EXCELLENTLY »

    This hotel is wonderful for a family trip. I have small children and normally get stuck by hockey or tournament teams. Not much sleep for us. I requested a different room when I booked, and they surpassed my request. Quiet corner room away from all, and we had a fantastic sleep 2 nights in a row. Breakfast was amazing and my family had fun making pancakes. Hotel won cleaning award, and they deserved it! Highly recommend this hotel.

    5
    « Best Western Plus (South Edmonton) »

    This hotel was close to the airport which allowed for some extra time to get ready to board our flight. Having the breakfast included (which was not just cereal, it was eggs, sausage, pancakes, etc..) was an extra bonus to the stay. The hotel staff were extremely friendly and helpful. Overall a very enjoyable stay.

    4
    « Very nice property, not the best location »

    We stayed here over the week-end while attending a family event. The property is new, modern, clean and attractive. We stay at best Western Hotels frequently because of the consistent good service and quality properties and this hotel was not disappointing in that way. The hotel offers the standard free breakfast which is always just fine. Not fancy but lots of good breakfast fare and the automatic make-your-own-pancake machine was more than just a little cool. Warning: Saturday morning either get down early or wait until the last half hour for breakfast. Seating is very limited for a hotel this size and it is very family oriented (a ton of kids of all ages) so the middle of breakfast is a bit of a gong show. I do have a couple negatives regarding my experience. First, the bed did not seem to be the normal Best Western bed. Ours seemed very hard and we didn't sleep as well as we might of as a result; not that it really mattered though, the hotel faces south oriented east-west where the QE2 freeway and Ellerslie Road, a four lane divided major thoroughfare meet. Our room was on the west end (closest to the QE2 and facing north toward Ellerslie. There was a tremendous amount of heavy truck traffic even in the middle of the night and we were woken numerous times by heavy truck's riding their "Jake Brakes" (a brake run off the truck engine that we have all heard that makes that horrendously loud crackling sound as the engine slows the truck as opposed to the wheel brakes). On top of that, some commercial waste removal company decided at 05:38 on Saturday morning to empty a waste bin somewhere in close proximity to our room and I suspect did his level best to smash the steel bin around as loudly as possible (maybe he was grumpy because he had to go to work early ...). Overall it represents another nice Best Western property, the Chop Steakhouse and bar are just a few steps away as is a White Spot restaurant, there are no food and beverage options available in the Hotel. I would consider staying again but would insist on a) second floor or higher (the parking lot is very busy even at night), b) the far east end of the building away from the QE2 and c) facing south away from Ellerslie Road.

  • 5
    « Always clean with amazing staff »

    Stayed here in the summer. Not my first trip to this location. Breakfast is very good. Rooms have granite throughout. Staff are amazing. Close to South Common with lots of shopping. Easy access to anywhere in Edmonton via the Henday. Ali and his staff are awesome.

    5
    « Great Value »

    Very clean and comfortable, with a spacious room. Breakfast was excellent, with several hot choices, and and cold choices. Would definitely stay there again. The only downside was the work being done in the parking lot close to the entrance, but it was not a big problem, just a minor inconvenience.

    5
    « Once again, GREAT!!! »

    Always my hotel of choice when staying in Edmonton. Conveniently located for the airport and south Edmonton business parks. Always clean, super breakfast and wonderful staff. Several pubs, restaurants and services, banks and Timmies. See you again soon.

    5
    « Wonderful! »

    We have stayed many times for business and the rooms ar always very clean and fresh. This time we were upgraded to a suite. Exceptionally clean, everything you could want in the room, and also some unexpected treats left out for us. The staff are amazing and the breakfast is a good basic start to the day. A wonderfully relaxing place to spend the night while away on business.

    5
    « Great Hotel »

    Nice and clean room and friendly staff with a very fast water slide and excellent hot buffet breakfast. We run out of hair conditioner and they didn't give us a hard time providing everything we need. We didn't know that there are towels available in the pool room and we don't have to bring the towel from our room, so the lady in the front kept hold of our towels until we get back to our room. It was a short stay but we enjoyed a lot.

    5
    « Great hotel near the highway »

    We drove in from Montana and this hotel was very easy to find. Was very modern, clean and had larger rooms that average for a best western. The pool had a water slide which would be great for kids. Also had breakfast served, and onsite laundry. Staff was very helpful. I would highly reccomend

    5
    « breakfast and good will »

    The lady over your breakfast crew was awesome. She took such pride in her work and was very welcoming. The dining area was very clean and the food was wonderful! Food was displayed beautifully and she was the best!

    1
    « Disrespectful Staff »

    We flew into Edmonton to attend a family funeral and a few days later thought it would be nice to have some of our relatives and their young kids over to our hotel for a swim. We asked the front desk ahead of time to see if they could accommodate our request. The lady was very courteous and agreed. We all went for dinner that evening and headed back to the hotel for our swim, it was a wonderful time and the kids enjoyed the slide and splashing around in the pool. We even stayed right up until pool closing at 10pm. Prior to closing time a lady gave us a 5 min warning to leave the pool and we began collecting our things. She returned shortly after threatening me and my family demanding my room number and became extremely irate. I was completely dumbfounded and obliged by giving her my number and felt extremely embarrassed in front both my and my extended family's presence. I've stayed here many times in the past and have had a great experience each time as most of these reviews will indicate. Unfortunately due to this absurd experience I will not be staying here again.

    5
    « Excellent hotel »

    After spending 2 nights at the Best Western Jasper we were very surprised at the presentation of this hotel. Very modern and welcoming. Lovely reception and lounge area and very friendly staff. A huge contrast from Jasper. Breakfast was included and was excellent offering cooked and continental breakfast. Our room was huge, very clean and comfortable. Great indoor pool and spa with an indoor slide for the kids. Can't fault it.

 

Getting to the hotel ...

All directions
·From: The south. Take Highway 2 North towards Edmonton, take the Ellerslie Road Exit. Turn right on 101st Street. Arrive at the Best Western Plus South Edmonton Inn & Suites on the right. ·From: The west. Take Whitemud Drive east, exit Calgary Trail South. Exit Ellerslie Road, turn left. Turn right on 101st Street. Arrive at the Best Western Plus South Edmonton Inn & Suites on the right or take Anthony Henday South, take the exit toward 111th Street. Turn right at 111th Street. Turn left at Ellerslie Road. Turn right at 101st Street to the Best Western Plus South Edmonton Inn & Suites. ·From: The east. Take Whitemud Drive West, exit Calgary Trail South. Exit Ellerslie Road, turn left. Turn ...

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