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Best Western Plus Hotel South Edmonton Inn & Suites, Edmonton

4.5/5  - basé sur 1210 notations.
1204 101 Street, T6X 0P1, Edmonton, Canada - See map
Best Western Plus South Edmonton Inn & Suites - Hotel Exterior The Best Western Plus South Edmonton Inn & Suites is ideally located in the center of Edmonton. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Experience all that Edmonton, Alberta has to offer while staying at this modern Best Western property that has been ranked among the area's best! Sleek, stylish and contemporary, the Best Western Plus South Edmonton Inn & Suites boasts convenience and comfort at an affordable price. This Edmonton hotel is located close to the center of the city and is just off Highway 2, offering easy access to the Edmonton International Airport, the University of Alberta and other city offices. This Best Western hotel in Edmonton offers spacious, well-appointed guest rooms that feature upgraded amenities - like comfortable pillowtop mattresses, an in-room microwave, personal refrigerator, NEW 49" HD flat screen television with upgraded cable channels and free high-speed Internet access. Guests start each morning with a complimentary full breakfast before heading out to enjoy our indoor saltwater pool - complete with water slide and hot tub - or to recharge in our state-of-the-art fitness center. The Best Western Plus South Edmonton Inn & Suites is also 100% non-smoking and Eco-Friendly, with excellent guest service. This conveniently located hotel in Edmonton, Alberta is just a quick drive from shopping, dining, museums and more. The West Edmonton Mall, featuring a thrilling indoor water park, the South Edmonton Common Mall and the Old Strathcona District are nearby. Guests enjoy visiting the Royal Alberta Museum, Ukrainian Heritage Center, the Alberta Legislature, the famed Muttart Conservatory and the Devonian Botanical Gardens. There are four local golf courses, and one doesn't have to venture far to find a hockey facility. Seasonal events, like the Taste of Edmonton Festival and a variety of concerts, ensure that there is always something to do. Our superior customer service and top-notch amenities have landed the Best Western Plus South Edmonton Inn & Suites a top spot on Trip Advisor. Come find out why for yourself - book today and save!

Best Western Plus

Hotel South Edmonton Inn & Suites

LABEL_ITINERAIRE

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Hotel advantages

  • Heated pool
    Heated pool
  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
based on 1210 guest reviews
NOTE ISSUED
Excellent
695
Very Good
332
Average
111
Poor
38
Terrible
35
REFER TO NOTICE
Business Business
321
Couples Couples
225
Family Family
493
Friends getaway Friends getaway
61
Solo travel Solo travel
56
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"I really like this place."

5
09/11/2018

I travel to Edmonton regularly. I now stay here regularly. I bit out of the way, but worth it. Bed is one of the best in any place I've stayed. I get upgraded due to loyalty program, so the room had a jacuzzi style tub, which I actually used. Wow, was great. Room is clean. Small gripe about road noise, perhaps staying on the "other side" is a way to go.

"Great hotel"

5
06/11/2018

We were very impressed with this hotel it's very nice and welcoming when you walk in the front stuff was friendly, the beds were very confortable, breakfast selection was great. Great value for price that we paid. We will be back.

"Awesome stay"

4
02/11/2018

Our stay was very nice. We booked by phone and spent the night out. There was no problem checking in at a late time and were given a late checkout without hesitation or extra charge. The rooms were very clean and the breakfast was awesome!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Hello Adventure25808499972, Thank you for taking the time to review your recent stay with us and for saying that it was awesome. We appreciate all the nice comments and positive feedback. We look forward to your next visit. Warm regards!

"Excellent service"

5
31/10/2018

The atmosphere is great and the services are professionally executed. The staff are courteous and friendly. The facilities are suitable for its category. The interior and exterior environments are clean.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear boluo193, Thank you for taking the time to review your recent stay with us. We appreciate the perfect rating as well. It is reviews like this that inspire us to do more and serve each guest with the BW experience that they truly deserve. We look forward to your next visit. Warm regards!

"Lack of communication!!"

2
30/10/2018

Booked 2 rooms, either adjoining or next to each other and I requested a crib/playpen for a newborn. Didn't get anything I asked for even though I was told it was not a problem. Not happy!!!! The rooms ended up at apposite ends of the 3rd floor and I had to make a bed for the baby in the stroller!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear Venture55033068601, Thank you for taking the time to review your recent stay with us. I apologize for all the inconvenience you encountered. I feel your frustration especially if you know that you have properly called the hotel in advance to request this. If there is anything I can do to make up for this, please do nor hesitate to call me directly at 780-8013580. Thank you, Beth

"regular visitor"

5
24/10/2018

Stay at this hotel on a regular basis. Front desk is always helpful & friendly, rooms clean and beds set up for a good night's sleep. Handy to everything on the south side like South Edmonton Common and airport. For Pasta lovers, Royal Pizza is in corner of parking lot, A White Spot restaurant is across the street

"Convenient"

5
24/10/2018

Beautiful room with super soft face cloths. Great breakfast and a very kind breakfast host. Food selection was perfect. Front desk staff were very pleasant as well. Comfortable bed and room. Enjoyed it!

"Great location"

4
14/10/2018

I discovered this location during my last business trip in Edmonton.The area is well located in md way between the airport and down town Edmonton.It is also close to a vast choice of restaurants and shopping centers.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear B5918WAandrea, Thank you for taking the time to review your recent stay with us. We are very grateful that you have discovered us and that we left a very positive impression. We hope that we will be your hotel of choice from now on. There is so much more to be discovered in our hotel and we hope that we will be always part of your business trips. Thank you once again and we look forward to your next stay.

"Never disappointed"

5
11/10/2018

My family and I love staying at the best western plus south Edmonton. The kids have so much fun in the pool and going down the slide. We love waking up to the continental breakfast and of course we love the king size bed the only downfall would be their pillows they were not comfortable and I woke up with neck and shoulder pain, but other then that the staff are so friendly and helpful and we never want to leave from there. Thanks best western for always putting a smile on our faces.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Hello sbirani8687, Thank you for taking the time to review your recent stay with us. We are so glad to hear that you love staying at our property. Our pool and water slide is truly one of our attractions especially for kids and as we are the only hotel in the south with it, we get very busy. Most of our guests feel the same way and considers our hotel their home away from home. Thank you once again and we look forward to your next visit.

"Soccer team approved!"

5
11/10/2018

Quick one night stay for a large group of 10/11 yr old soccer players. Very accommodating, friendly and helpful! They asked our boys how the games went, gave us a complimentary board room to have a team dinner after the day, and the breakfast was awesome! Lots of choices for even the pickiest eaters.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear Coach_Cassandra, Thank you for taking the time to review your recent stay with us. We are very honored that we get the thumbs-up from your team. We try our very best to give excellent customer service regardless of who we come in contact with. Our entire team would like to thank you for choosing our property for your team needs. Good luck to your future games and we look forward to your next visit.

"Excellent Service"

5
11/10/2018

I chose this hotel for a yearly team sports trip and am always impressed with the friendly and accommodating service. The breakfast choices also keep improving year over year without the cost increasing, Great Job Best Western!

"Great value"

5
09/10/2018

Clean room, great pool with water slide/hot tub, very good breakfast included. Fast and friendly check-in, good location close to South Common. Great choice if you are looking for something in the south end.

"disappoint"

2
09/10/2018

Usually my stay is really nice here and - I stay her for work, but I am going again next week and now staying at their competitor behind them at the sandman because of the last stay last week October 2018. I stayed there the first night - tub shower wasn't clean had long black hair all over the walls of the shower and around the soap dish, I have blond hair. I mentioned it in the morning just asked them to make sure it is cleaned as I am working a long day in Edmonton. I worked and finally got back after 10:30 pm - long working day. When back in the room had to go to the bathroom. And as I was in there i noticed all the same black hair exactly where I told them it was around the soap dish in the shower. then to top it off the toilet wouldn't even work- no water at all. I then mentioned to the front desk, they were able to switch me to a new room. This is now at almost 11:30 pm, I am backing up all my stuff to switch rooms after an 18 hour shift of work. Then unpacked in new room. In the morning I mentioned, it was a bit of a gong show. They stated that the room must have been some of the toilets they were fixing sorry you were placed in it yesterday. I mentioned it was working as I checked 2 days ago and was fine. They were polite and apologized. I thought they might credit something - but no. After the inconvenience I am booking somewhere else just 10$ more a night to not have the massive inconvenience again.

"Relaxing visit"

5
04/10/2018

A very enjoyable stay as usual with BW+ . As usual everything went smoothly from the first appearance outside to the pleasant surroundings inside. This motel is typical of the chains quality. Wouldn't hesitate to return and stay again.

"Nice stay"

1
04/10/2018

Friendly staff, that was very helpful and let us check-in early. The room was clean and quiet and served our purpose. The breakfast was very good and the dining room was extremely clean. I will stay again one day.

"Would definitely recommend staying here."

5
03/10/2018

The staff was very accommodating and friendly. The kids had a blast in the pool. We were very happy that the meeting room was available to be used for a common area for family to gather during this difficult time. Hotel was clean and welcoming. Business center was very useful, clean and available at all hours. We will stay here again and recommend this hotel.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear amydubruleo2, Thank you for taking the time to review your recent stay with us. We are so glad to have been of service to you and your entire family. Despite what you have gone through the past days, we are grateful that you would recommend and stay with us again. I hope that we have made your stay as comfortable as possible. Thank you once again and we look forward to your next visit.

"Great place to stay"

5
02/10/2018

Great for families! Our kids had an absolute blast at the pool and waterslide. The pool is nice and warm and the hot tub was also great!! Breakfast was also top notch (three types of eggs, two types of sausage, bagels, pancakes, toast, baked goods, juices, coffee, hot chocolate, fruit and yogurt, and the list goes on).

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear jenniferlefe, Thank you for taking the time to review your recent stay with us. I am very glad that you got to enjoy the pool. Most of our guests especially the kids have fun in it. As we are the only hotel in the South side that has a water slide, it is indeed a main feature for us. The weekends get very busy with families, both the young ones and young at hearts, enjoying the pool. Thank you once again and we look forward to your next visit.

"In Hot Water"

4
01/10/2018

I stay at this hotel on a regular basis. It is a nice, clean, quiet hotel with immediate accessibility to South Common area of Edmonton. On my previous stay there I had complained about the size and quality of their tv's. The next time I stayed there I was pleasantly surprised to see big, new television sets. Their breakfasts are quite good however they could learn a little from their sister hotel in Stony Plain. The only complaint I would have about the hotel is the amount of time it takes to get hot water out of the tap. Turn it on, go for dinner and by the time you get back you might have hot water. If they are on a water conservatory program it is all lost on the amount of water wasted to get hot.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear Greg M, Thank you for taking the time to review your recent stay with us. I do apologize for the hot water issue. Our Maintenance Team is currently looking into this problem and we will fix it as soon as possible. I am glad that you liked the new TV sets. We have also upgraded the cable to better channels and have switched to a new internet provider the last 2 weeks. With regards to the breakfast, we continuously strive harder to improve our menu as per BW standards and we will take your suggestions into consideration. Thank you once again and we look forward to your next visit.

"Frustrated"

3
28/09/2018

This was the second time I've stayed here. Both times have been frustrating with inconveniences that just shouldn't happen. We checked into the room on a quiet Monday night. The wall mounted vac was blowing air. Despite making adjustments we could not get it to turn off. Repeatedly I tried to call the front desk for assistance but it was obvious I was being ignored. There were even calls where the phone was answered and immediately disconnected. Because it was late we gave up, had a disruptive sleep and won't be back

"Best Western South Side Inn & Suites"

5
27/09/2018

Excellent Hotel - very clean , very quiet. Good variety of hot breakfast items with a large breakfast seating area. Excellent value & I would certainly stay again. Thanks for making my stay pleasant...

"Working away from home for a week."

2
26/09/2018

Work trip. It was the quietest hotel I can remember in recent years. Busy breakfast lounge with fresh fruit, yogurt, cereal, pancakes, sausage, juices. it's just off the highway when you come in to the city from the south. Lots of big box stores and outlet stores. I thought it was a very good value for the money. They also have a alter slide and hot tub area.

"Great except for breakfast"

4
22/09/2018

The room was lovely, well-decorated, and very clean. The service was excellent. My tub stop didn't work properly and they had it fixed in minutes. The staff could not have been more welcoming when I arrived. I noticed that the fitness room looked well-appointed and the pool very inviting, and plan to use both of those on my next visit. My only complaint was breakfast: I was surprised and delighted to see they offered fresh fruit, but it had been marinated in seven-up or some other sort of pop, I assume, and didn't taste much like fruit. Also, instead of fresh coffee, they have an automated coffee machine of the kind that always makes me feel like I just got a mouth full of chemicals. Mind you, they had a fresh coffee dispenser in the lobby so one could take a real coffee into breakfast.. Or, come to think of it, I could bring a fresh coffee down from my room.Other than those breakfast items, I consider it a very good place to stay.

"Wonderful stay but...."

4
21/09/2018

The front desk staff was very cheerful and friendly. Everything was wonderful. Comfy beds, quiet hotel! We had two adjoined rooms. I was in the King room with friends in the 2Q room. I slipped out for breakfast and came back around 9:30 to find my room open and the maid in cleaning the room. The doors between rooms were slightly ajar and my friends were still sleeping. We were checking out that morning but check-out was not until noon. She asked me if I wanted her to stop cleaning and I said of course, we aren't checking out yet. I called the front desk and they apologized but in my many years of travelling, I have never had anyone come in to clean my room on my check-out day before I left. It was at a time like this that I realize how a room can be not cleaned properly.

"Amazing hotel "

5
18/09/2018

We stopped here for just one night on our way down to Calgary - we would have loved to stay longer! Our suite was fabulous and incredible value for money. The complimentary breakfast buffet was a fabulous touch with a great selection. We found the staff (particularly front of house) to be very attentive, friendly and welcoming. Parking was convenient and so handy to the airport. Hotel is very modern and very clean in a great location!

"Professional and Clean"

5
17/09/2018

From the professional check in process to the clean and quiet rooms to the friendly breakfast room lady, I've become a regular guest here. Usually business,'it's a very clean and modern property. I'd recommend this location to any type of traveler looking for execellent value for their travel dollar!

"Another great visit"

5
16/09/2018

This is a wonderful hotel. We use this hotel often when flying in and out of Edmonton and also for a getaway location. We find it very clean and the staff friendly and accomodating. That's all I have to say about that !

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear Stephen S, Thank you for taking the time to review your recent stay with us. We appreciate your loyalty to our brand and we look forward to your next visit. Warn regards!

"Hotel needs a better Management."

1
15/09/2018

Hot Water Sept.15 -NONE even after running 4-5 minutes. DID NOT SHOWER. Do you realize you can save a lot of money by putting in circulating system. NO WAKE CALL for 5AM. The room charge was to be delivered by 4AM, did not happen!! We were to be provided a breakfast TO GO!! Again no follow through. YOUR MANAGEMENT and verifications systems need to be audited. I will Not Stay at this property again.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Hello francinegirard36, Thank you for taking the time to review your recent stay with us. I do apologize for all the inconvenience you experienced during your stay. I have asked my Maintenance Team to take a look at the hot water problem in the room you occupied and it is a bit odd that he found nothing. It may have been just too slow to heat up at that particular morning as there were no other complaints received from other guests. I would like to assume that if it was our boiler that had a problem, the entire hotel would not be having hot water during that day. Nevertheless, thank you for bringing this to my attention so my Maintenance Team can take a further look and monitor the situation. With regards to the other issues, I have spoken to my Night Auditor and she deeply apologize for this mistake. However, the breakfast to go bags were prepared for you but you opted not to take it. Please let me know if I can be of further assistance. Thank you.

"According to expectations"

5
14/09/2018

Use to Best Western. It met my expectations. Desk staff was friendly and did their best to help: I had reserved two nights, seperatly. They corrected everything and gave us a room earlier than what is ruled. That was really appreciated. Lended us a broom for the snow, didn't have one.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear Doffie1974, Big thanks for taking the time to review your recent stay with us. I'm very glad to know that your stay was according to your expectations. We try our very best to go above and beyond the call of duty to make sure that each of our guests get the best service. We thank you once again and look forward to your next visit. Warm regards!

"awesome hotel"

5
13/09/2018

We stayed here for 3 nights. Room was cleaned every day, putting in an extra touch for my daughters stuffies. The breakfast was normal best western breakfast. The pool had to much chemicals but they were trying to fix that. The staff was knowledgeable and helpful.

"Talk about fighting flies all night"

1
12/09/2018

Bad experience, Bedding and pillows had hair and sheets didn't look too clean. Took pictures and showed it to front desk. Lady was pleasant apologized gave me another pillow case and asked if i wanted to move but was too tired. Went back to room only to.find 2 flies waiting for me. Was too tired to move or go back to front desk as a result was up till late fighting flies. Could wait to get out of there. Front desk lady in the morning wasn't so helpful. Overall not a pleasant experience.Not booking there again. SORRY!!!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear ndhlovumercy, Thank you for taking the time to review your recent stay with us. We appreciate your comments and complaints. We have lowered your rates for the inconvenience caused because of the sheets. However, when you checked out that morning, you were also asking for a further discount for the flies that kept you up all night. We did offer to move you rooms but you declined. We do our very best to satisfy all our guests and more often than not, we go above and beyond to make each stay a pleasurable one. I am sorry that you choose not to stay with us anymore but if you decide to in the future, know that a room will be waiting for you. Should you wish to discuss this, please feel free to call me at 780-8013580. Thank you, Beth

"Very Nice place to stay"

5
04/09/2018

It was very Clean, Very Nice place to stay! It was very affordable & the staff was great. We would stay there again for sure! Close to everywhere we needed to go. It was perfect for us. And the breakfast had a ton of options to choose from, one of the reasons we always choose Best Western!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Hello bbajraktarevic, Thank you for taking the time to review your recent stay with us. We appreciate all the nice comments and look forward to your next visit. Warm Regards!

"Very Clean and Quiet"

5
03/09/2018

Very clean and comfortable. Great breakfast and very helpful and pleasant staff. A Restaurant that was close by had good food and good craft beer . The pool and waterside would be much appreciated by families. Good desk to work for business people.

"Great stay"

5
03/09/2018

Recently spent a weeknight here as a stopover before flying out. Front desk was excellent. Rooms were clean and spacious. We could hear some outside and hallway noise but it wasn't a big deal for us as it was minimal and intermittent. The kiddos had fun in the pool, though they said the water was cold...it didn't stop them from going in, however. Good selection of hot and cold foods at breakfast. Location was great..amenities nearby and an easy 15 minutes to the airport. Would defintely stay here again.

"Requires Attention - Think twice before coming here."

2
03/09/2018

I would ask questions before booking a room here, or see if the Sandman (next door) or Hamptons (across the street) have vacancy. Rm 209 (King suite with jetted tub) had holes in the curtain, the shower curtain was not on properly, and when we used the Jets in the tub weird black pieces came out of the Jets.

"Quick Stay"

5
02/09/2018

My stay was quick but excellent. The service at the front counter when I arrived was friendly and I received a call once in my room to check everything was in order. The room was in good clean condition and check was quick.

"Hotel"

4
31/08/2018

This Hotel is in close proximity to the Edmonton International Airport. Room was clean, bed was comfortable, nice and quiet. Breakfast was good with a good selection. Check in and check out was fast and easy.

"Comfortable Hotel"

5
30/08/2018

Highly recommend this hotel. It is new and very well kept. Rooms are very clean and there is an added bonus of breakfast in the morning. Great for shopping in the South end of Edmonton or catching a plane.

"Best Option Edmonton South"

5
30/08/2018

I was attending a training seminar in South Edmonton. A search of hotels in the immediate area provided many options but the Best Western had the best price and value for the dollar. I have minimal expectations but found that this hotel is the right balance of quite and convenient for the business traveller and fun for families traveling.

"As expected"

4
29/08/2018

We have stayed at the hotel previously - and the hotel was as expected and provided services as expected - however, had a little problem on check-in as the front desk staff were not able arrange billing - although the next night at another Best Western were with no problem.

"Most comfortable hitel"

5
29/08/2018

This hotel never disappoints. Always clean and comfortable, staff friendly. Always affordable with a good breakfast. Our family always stay here while in Edmonton. My children enjoy the pool and water slide. My husband enjoy the hot tub.

"Great Hotel, Great Staff"

5
24/08/2018

We recently spent several days at this hotel. We were looking for a place with included breakfast and water slides for our grandchildren. Best Western met our needs perfectly. The staff were friendly and helpful. Room was clean and well appointed. We enjoyed the included breakfast. Lots of choice and very well stocked. We will be back!

"Best Western Edmonton South"

5
24/08/2018

The location and condition of this hotel was amazing, but the front desk service was terrible at check in. We waited for 20 mins for someone to show up and then another 10 mins in line. Never has it ever taken 30 mins to check in to a room

"Bad bad rooms"

1
22/08/2018

Yes,Room 311 first entry to the room it had a BAD smell ,and very stuffy.The AC was not that good either ,to hot or to cold and the window had no mesh guard so you could not open the windows,if you did you would let the mosquitos in,we told them about it ,but all they said was okay and it end Wright there .The beds where also absolutely terrible in that room is two queen beds ,but both of them very bad .The front of house people where awesome when we booked in ,and they took my money for the room then everything changed ,they started becoming rude and defensive trying to make it look like we a the problem and there is nothing wrong with our stay at their hotel,When we left my wife told them how bad the room was (311) and the woman in front was very rude .I am a best western member and IWill never returning to this hotel again or any of them .

"Friendly and very clean!"

5
20/08/2018

We have stayed at this Best Western numerous times. The reason why you might asked, the staff is very welcoming, friendly and very polite staff. The hotel is well maintained and very clean. I would definitely recommend my friends and family to stay here.

"Average Stay"

3
20/08/2018

The hotel was okay, the parking was adequate, location easy enough to find, the front desk staff was pleasant. We only had one towel in our bathroom, so we did have to go back to the front desk to ask for more towels (for a two day stay). The room was good enough, clean and comfortable but starting to look worn and dated. We had the air conditioning unit set at 65 degrees (it was warm and smoky in the area so the air circulation was necessary) and after a few hours it would kick out and reset itself to 85. So every time we left the hotel to go somewhere, we would come back to a hot room. It would also do it overnight so you would wake up hot and uncomfortable.

"Great family stay"

5
15/08/2018

Clean, quiet and perfect for a family. Loved the fridge and microwave access. Shower was a little pitiful but aren't all hotels. Great breakfast served every morning. Pool was small when it got busy but still lots of fun. Water slide was too scary for toddler as it is all covered in so very dark. We will be staying here again

"Excellent value for the money and service"

5
15/08/2018

this is my favourite hotel to stay when I'm in Edmonton. The hotel is clean, close to great shopping and fantastic restaurants, as well as to Cineplex. The rooms are clean and well equip. The staff is always very welcoming. I highly recommend this hotel.

"Satisfied."

4
14/08/2018

Clean and comfortable rooms and surroundings. Friendly courteous staff. Great breakfast selections. Only concern - $15 early check in charge. Doesn't make sense for an hour and a half. Will stay there again.

"Very nice Hotel with great staff"

5
09/08/2018

My wife and I stayed at this Best Western for two nights while visiting family in Edmonton. When we checked in the people at the front were very helpful, The Room they gave us was right beside the Elevator and ice machine. I went back down to the desk and asked for a room farther from the elevator. They changed the room no problem. The King bed was very comfortable and the pillows were nice and soft overall a very comfortable room it even had a fireplace and jetted bath tub. They room we had was very clean and rather large. I thought that maybe with the room facing the parking lot and highway it would be noisy. It was nice and very quiet. We had an issue with the bathroom and when I brought it up with Lana the GM they dealt with it ASAP. When i spoke with Ahila at the front desk she personally came to the room to she what was wrong and no notify the right people so we could get the issue dealt with. As I have said in other reviews its not the problem that concerns me but how the hotel deals with it. Lana and her team were great! The Breakfast was really good. Lots of options for eggs, sausage, french toast etc. They changed it up daily so it was always different. Lots of parking and easy to get to right of Highway 2 north. I would definitely stay at this Best Western again.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for this wonderful review, Mr. Annuik! We are truly grateful that despite the issues you encountered, you still had a great experience with us. My staff do the best they can to provide our guests with exceptional service as called by the Best Western standards. It is when I share with them reviews like this that make all their efforts worthwhile. Had you not brought the issue with the bathroom to my attention immediately, it would have gotten worst. As soon as you left, my Maintenance Team headed to that room to fix it and they got it back to working order ASAP and we have you to thank for that. Please do let me know when you come visit us again so I can personally assist you with your reservations. Thank you once again and we look forward to more stays at our property.

"Almost everything was great"

5
08/08/2018

Room was clean and quiet. Bed was comfortable, breakfast was good. The only thing that bothered me was the vending machines (not operated by Best Western) were broken. Staff said they had been trying to get the vendor to fix them and had been waiting on it for a while. There were 3 broken machines when i searched for a working one. I suggest Best Western simply replace the vendor with a reputable one.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear banddsherst, Thank you for taking the time to review your recent stay with us. I apologize for the vending machines that were empty during your stay. Coca Cola has been notified and they will come fix the issues the soonest possible time. We appreciate your comments and suggestions and thank you for giving us a perfect rating despite the minor inconveniences. Thank you and we look forward to your next visit.

"Amazing Staff"

5
07/08/2018

I had an amazing stay at this hotel. The rooms are clean and well kept. Staff were friendly and accommodating. I was so impressed with one front desk staff....I had a horrible migraine and needed advil. The vending machine was out and I was talking to my self out loud saying "oh no, they are out of Advil" she heard me and said "hold on, I have some in my purse". Saved me the time of going out to a store also. I have never had such a great experience. Thank you Allison for you kindness. I will definitely be staying here again.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking the time to review your recent stay with us. We strive hard to go the extra mile for each of our guests and I'm very glad that you appreciate what Allison did for you. She sure will be happy knowing that she made you feel better in her own little way. Thank you once again and we look forward to your next visit.

"Poor room cleaning service"

2
07/08/2018

Room was not cleaned, reported to front desk, but no action was taken, even though I was told they will send someone to clean the room. It was already 5:00 pm with my kids tired after a long day, an no cleaning service was provided. It appears priority is given to rooms required for check in than current guests. Really disappointing.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Hello cescalante2018 Thank you for taking the time to review your recent stay with us. I apologize for the lack of cleaning service during your stay. That time, we did have a shortage of housekeeping staff and we were running a bit behind so you are right that rooms for guests who are due to arrive were prioritized that day. However, this is not an excuse. Cleanliness is very important to us and as your concern was not properly handled, the attention of the housekeeping supervisor has been called so this will not happen again. Thank you for bringing this to our attention and we hope you consider staying with us once again.

"Weekend trip"

4
06/08/2018

Yje only thing about the hotel i did not like was having to wait atvthe front desk for pool towels. They also do not follow their own rule of adults only at 9 pm. I guess they expect the guests to yell at each other.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear cblhodge, Thank you for taking the time to review your recent stay with us. I do apologize for the inconvenience of having to take the pool towels from the Front Desk. We are currently having a pool towel shortage and until our shipment comes, we need to make sure that all guests will be given one if they need it. Also, this way, we can get them immediately to the laundry and get it ready for the next guests. Our pool hours are from 6am to 10pm and a quiet time from 9:30pm to 10:30pm. Kids are still allowed until 10pm but the water slide is turned off at 9:30pm. Thank you!

"One Night Stay before Flying out of Edmonton"

4
02/08/2018

We were looking for hotel near, but not at, the airport, and this hotel fit the bill. Lots of restaurants in the vicinity for dinner, comfortable room, and good breakfast before 15-20 minute trip to airport.

"Truck Broken into at Hotel"

1
31/07/2018

We spent one night at the hotel and had our truck broken into in the parking lot. We spoke to two other customers who had the same thing happen. When asked for video footage at the front desk, we were told none was available and to file a complaint online with the police. When I asked a hotel worker if this thing happened often she said yes. We will not be staying in this area again.

"Best Western Plus South, Edmonton"

5
30/07/2018

What a great experience. Staff were awesome 5/5. Breakfast good 4.5/5 Extended our checkout, because they closed the pool for cleaning for 2 hours 5/5 Room rating for comfortability 5/5. Cleanliness 4/5.

"Great value and location"

4
30/07/2018

Room and value were excellent. Location was perfect. Lots of restaurants around. Did have some trouble with wifi the first night but it did improve. Free breakfast was good. Staff was very friendly and accommodating

"Beware no children in pool for last hour"

2
29/07/2018

I was very unaware and disappointed that I couldn't take my well behaved 11 year old into the pool for the last hour of the evening. The info at the front desk says 9:30-10:30 is quiet hour, but not “no children allowed”. I assumed maybe the water slides would shut down at worst or just make sure there was no screaming or yelling (which my daughter doesn't do anyways). It made for a very disappointing evening as when visiting the city we often don't get in until late.

"In town with the Grandkids"

5
26/07/2018

My wife and I were in town to take in a couple attractions that our young grandkids would enjoy and rather than travel home in between, we decided to stay in Edmonton for the night. We chose this hotel for it looked pretty new on the outside and was relatively easy to get to. Lots of amenities at location and easy access to QE2 north or southbound. We took in the continental breakfast and were happy with the choice. Lots of good things and staff was very friendly. Rate for the night was right in the ballpark with what we expected. I'd stay there again!

"Front desk saved our stay"

3
25/07/2018

The room wasn't cleaned when we arrived, the beds weren't made, the tub wasn't cleaned and there were several dirty/empty cups and waterbottles throughout the room. Unfortunately, since the hotel was almost at full capacity we had her choice to have our king suite cleaned while we waited or move to a room with 2 queens. Luckily our boys used the waterslide while we waited from 7:30-8pm to have our room cleaned since our only choice was to have our king suite cleaned or move to one with 2 queens. Honestly, is the front desk girls weren't as amazing as they were, we would have just got a refund and went somewhere else. They even brought us a goody bag and profusely apologized for the error. Thank you to those 2 girls that worked Tuesday (July 24th) for making a bad experience into a greater one with your work ethic and customer service skills.

"Edmonton trip"

4
24/07/2018

We had to go to Edmonton to take our son to the airport for a morning flight. We came down the night before and stayed at the Best Western South. We have stayed there many times before and even though it is getting older, it is always clean, the staff is pleasant and professional.

"Nice Hotel"

4
24/07/2018

We enjoyed our stay at the best western in south Edmonton. The kids loved the pool and water slide, the rooms were spacious with comfortable beds and the breakfast was quite good. I recommend staying at this hotel especially if you have kids!

"Family Vacation"

5
24/07/2018

The staff and accommodations were great !!! The rooms were not lacking in anything and were very clean and tidy. The morning breakfast had a great selection. And the hotel was very local to highways, restaurants and shops

"service could have been better."

3
19/07/2018

I stayed here as part of a training program for my work. I was put at the very end as far from the elevator as possible. I called immediately asking to be changed rooms. They were sold out so they couldn't do anything which is understandable. They said they could look into it tomorrow. I said I'm gone all day and they told me to ask again when I got back. So I did and I spoke to a supervisor named Beth. She said I'd have to wait for the next morning and get up earlier to move my stuff or have the housekeepers move it. I said I'm not getting up earlier than I have to and I didn't want anyone touching my stuff. She said they couldn't accommodate anything else since they had noone to clean the room and it wouldn't be sellable. I was not happy. If I was the supervisor I would clean the room myself if it helped a guess with their request. I guess going above and beyond isn't their thing. Also..not a fan of having to walk past front desk and the main doors to get to the pool. Not the smartest layout. The one consolation is the bed is comfy. Also..not a lot of food options within walking distance. Most things are in south common or ellerslie crossing. But you have to cross a major highway to get there. Otherwise your spending big money at CHOP with alright food or whitespot which is an average restaurant across the street. Oh and there is a Denny's..

"Comfy & Cozy"

5
19/07/2018

It was the first time I have stayed here. The room was clean and the bed and pillows were very comfy. You can't beat the price. Will being staying there again. Breakfast had a great selection. I was very impressed.

"Good location"

4
17/07/2018

We were pleased with our stay. The room was clean and comfortable and there were lots of choices with the breakfast offered. The location was convenient for us and overall we were happy to have stayed at this hotel.

"Excellence"

1
17/07/2018

Helpful and friendly staff, comfortable beds , great continental breakfast & quick and easy checkout. Very clean . Well lite parking lot.. Swimming pool. In room coffee maker. Laundry facilities available.

"Very Clean And Friendly"

5
16/07/2018

Stayed here with my family during visit to Edmonton. The swimming pool and slide is always a hit with the kids and the staff are super friendly! When we come back to Edmonton, we will be staying here again

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Hello Shannon L.! Thank you for your review! We are constantly getting positive feedback about our friendly staffs and our pool and water slide. It pleases me that you too, are one of the many satisfied people that have visited our property. Our staff here truly appreciate your comments about the service received, as we do try to make all our visitors feel as accommodated as we possibly can. We appreciate and look forward to your return.

"Not very clean"

1
12/07/2018

Bed linen is filthy, the sheet has quite a few yellow stains on it, and some hair was found on the sheet. the towels are old, not very impressed. Because this was an one night stay and I arrived hotel quite late, I did not ask front desk to switch rooms. I will try to avoid this hotel next time.

"Rather unfortunate experience"

1
10/07/2018

My family and I had a very regrettable experience dealing both the front desk staff and manager at this hotel. This is not indicative of the Best western chain of hotels, just this location. As a result we ended up not staying at this hotel due to their staff providing us misleading and inaccurate information based on room rates and availability. Front desk staff lacked genuine compassion given our circumstances and were unable to provide any additional information after we cancelled our reservation. If you wish to avoid stress, hassle, anxiety and a rather condescending tone of a manager, please avoid this hotel.

"Concerned"

3
09/07/2018

The pool and hot tub were under maintenance again, which seems to be every month when I go to Edmonton for work. The soap dish in my bathroom fell off the wall and broke my toe. When looking at the installation closely it appears there were many layers of silicone and that this was not the firs time it had fallen but proper fixing of it is not occurring. A porcelain soap dish falling on a baby toe is a very painful experience.

"Where to stay in Edmonton Alberta"

5
08/07/2018

Best Western Plus Edmonton South is a fantastic motel. Great indoor pool with water slide, fitness center, breakfast, and great location. Maid service was great. Check in was efficient. It is a four star motel that should be rated a five star.

"Excellent Friendly Hotel"

5
06/07/2018

I travel for business and the Best Western Plus South Edmonton is always clean and the staff are very friendly. The location has great access and lots of parking. The breakfast has good variety and is well stocked and tidy.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Hello C4248JZjeffreym I am so happy that you find our hotel excellent. We are always working hard to ensure our guests enjoy their stay and our staff love to hear it when they do. I will pass along all the great things you had to say and we will continue to provide the quality service and product that you enjoyed this time and every time in the future. Thank you for taking the time to do this review!

"Met all our needs"

5
27/06/2018

The rooms are large and the beds are the best ever. Great staff. Location is handy for travelling anywhere in Edmonton easily and great shopping is just a 2 minute drive away. An improvement would be to have waffles instead of those tiny dry pancakes for breakfast. Love the choices of coffees. We have stayed here a couple of times before and it's always been a great experience. Clean, quiet, private, and convenience in one package.

"Hotel"

5
27/06/2018

It was a good hotel to stay, next to Chop steakhouse. The hotel was very clean, good breakfast. Towels were of good quality not hard like other hotels. Good overall. Front desk staff was very cooperative.

"Great Location"

4
27/06/2018

Friendly and accommodating service, easy access, comfortable and clean rooms, fantastic hot breakfast. Parking is somewhat tight depending on the day. Check in and Check out were quick and effortless.

"Clean, modern, refreshing!"

5
25/06/2018

A very nice clean and modern hotel. Priced reasonably and very helpful staff. We had a car issue and the staff helped us book a second night and arranged a late checkout! They were very helpful give our situation!

"Perfect and Central"

5
22/06/2018

Close to airport, downtown and everything you need. Great staff and all the amenities. Wouldnt stay anywhere else when in Edmonton. Great for both business and families. With gym, pool and slides. Something for everyone.

"My first choice in the Edmonton area no matter what's on my agenda"

5
20/06/2018

Always a pleasure to stay at the Best Western Edmonton south. The staff are friendly and everyone is there they help you. The friendly hellos go along way when you're away from home. Please don't stop doing what you do and that is, make people feel at home.

"postponed flight"

3
19/06/2018

our flight was delayed for 2 days and we given these rooms, rooms were good,, beds were soooo very comfortable,, restaurant down stairs was nice but a little pricey.... I would recommend to anyone .. the pool was a little small as well as the hot tub , but not crowded... staff very pleasant as well.

"Good hotel"

4
18/06/2018

The bed was very comfortable, check in was easy, staff was friendly. The breakfast was one small detractor. The first morning everything was good, except they had served still frozen fruit. Everything else was good

"Sons soccer tourney"

5
17/06/2018

Great breakfast and coffee included with the room, my son 12 year old son and his soccer team loved the pool and water slide, Staff were very accommodating , good location as well with close by restaurants

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Hello Tony M, Thank you for taking the time to review your recent stay with us. Thank you for saying that breakfast is great and yes it is complimentary to our guests. It is a hot buffet breakfast with over 23 choices. Also, our pool and water slide is one factor why we are famous with family and groups booking for the weekends. We look forward to your next visit.

"Good place good price"

5
13/06/2018

Great value for price, friendly helpful staff. The front desk lady when checking in was very kind and knowledgeable. She was proactive in letting me know of bonus dollars and signed me up. Great job Maureen! Breakfast was a good variety.

"Ikea Trip!"

5
13/06/2018

Conveniently located to the outlet malls, tons of restaurants and the Ikea! Nice hotel, great waterslide, perfect hot tub, but pool was very cold. Also had a decent complimentary hot and cold breakfast.

"Nice Hotel but Terrible Check in"

2
12/06/2018

It took a very long time to get our keys as the two people we came across just didn't seem to know what they were doing. Rooms are nice as was the breakfast. Just be prepared for it to take 15 min to get your keys.

"a slight problem"

4
11/06/2018

Over all the stay was good like the 20+ others. this is the first time I have had a concern. I left the hotel and was only on the road 30 min when I realised I left a bag with purchases from the night before in the room. Called the hotel they said the would send someone to check and call me back. I called them after awhile they told me the housekeeping supervisor went up and found the empty bag? I will be more careful from now on.

"quick stay for one night"

4
10/06/2018

front staff were friendly, breakfast was excellent, location was easy to find and close to main access points for traveling. Seems a little dated in spots but over all would go back again. We did not use the pool facility but looked ok.

"I highly recommend this hotel for travellers with big family"

5
06/06/2018

This is a must stay for people travelling with a big family It has the entertainment you need for children that want to play The swimming pool is great it's a walk away to get pizza or breakfast whereas royal pizza is just next door and denny's Is in the hotel next to it. I am looking forward to my next stay at this hotel that's for sure . You have to stay in there one of there family suites at least once.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Hello Mrbuffalo, Thank you for taking the time to review your recent stay with us. I am very happy to know that you had a great time while staying. We are the only hotel in the South with a waterslide and it is the main attraction of our hotel. Thank you for also saying that you will stay with us again. We look forward to it.

"Soccer tournament hotel"

5
03/06/2018

We picked this hotel for cost, amenities and the great free breakfast.the pool was great and the hotel staff was very eager to assist us, as well as Working with us to entertain an entire soccer team, parents etc..

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Hi shawnsohal, Thank you for taking time to review your recent stay with us. I am so happy to hear that you enjoyed your time, we strive to provide excellent customer service and make all of our guests feel welcomed. I hope that you and your entire team will stay with us again.

"Quick stop"

4
01/06/2018

Stopped ss did not want to drive all the way home after sitting in conference and driving from Calgary. Called hotel and they held s room for me on very short notice. Matched the online price for the night. Great experience. Good breakfast and fitness room was very clean and equipment well kept.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Hello Larry D, Thank you for taking the time to review your recent stay with us. I am so happy to know that you had a great experience with us. we strive hard to go above and beyond to make our guest's stay as comfortable as possible. We hope to see you again!

"Great hotel and best staff"

5
30/05/2018

Regular short business stay at this Best western which is the most well maintained BW in Edmonton. Start with friendly efficient staff at the Front desk. Beth is a great ambassador for the BW brand. Smiling, friendly and seamless check in and out and seamless to deal with .keeps offering chips (I am on a diet ).Room was clean, all amenities in order, wifi works well.Nice comfy pillows and bed(nearly late for work).Will return definitely

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am so happy to hear that our staff have left a lasting impression. We strive to provide excellent customer service and make every guest feel welcomed! Again, thank you for taking time to review your recent stay with us and we hope to see you again soon!

"Lumpy pillows"

5
27/05/2018

Stayed for just one night. My room was very quiet and clean. Didn't have a chance to use their swimming pool. Breakfast was good as well. Pillows were very uncomfortable. Very lumpy and thick, but this is my personal opinion. Some people might like it.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. We strive to provide excellent customer service and make all of our guests feel welcomed. I hope that you will come and stay with us again so you can try the pool and water slide too.

"Fair"

3
26/05/2018

Fair to stay for couple night noise of a friend group at night, a group of friend took a birthday party in our level and make a crazy drunk noise and scared my little son. knock the door at night. TV was not set up to turn on the Chanel easily . Breakfast was fair but less option for those does like less meet more potato and simple egg.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am so so sorry to hear about your not so happy stay at our hotel. We strive hard to provide excellent customer service and make all of our guests feel welcomed and safe. The guest who created so much noise that night was reprimanded and banned from our hotel already. Their actions was not acceptable at all. With regards to the TV, we are in the process of upgrading to the modern ones and will hopefully have them installed soon. I hope that you will come and stay with us again.

"Extra long, long weekend"

4
22/05/2018

Perfect central place to meet up with family from BC and Alberta. Water slide was the reason we chose this location as well as WhiteSpot across the street. Breakfast room had plenty of options for all ages. 15 minute shuttle ride to and from the airport that is not areanges by the hotel.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. We truly appreciate all feedback, and love to hear from our guests. It is always great welcoming families who get together for a short stay. Again, thank you for taking time to review your recent stay with us and we hope to see you again soon!

"Excellent Hotel"

5
22/05/2018

We have stayed at this hotel 4 times now and find it a great hotel for our needs. It is very clean, has a great breakfast and very friendly staff. We highly recommend this hotel to anyone staying in the south Edmonton area.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Hello rcsnoble, Thank you for taking the time to review our hotel. We appreciate all the nice comments you shared here on TripAdvisor. It makes us so happy that you are one of our loyal guests and we hope that you continue to stay with us for a long long time. Thank you for always choosing our hotel. We look forward to your next visit. Warm regards!

"Family weekend"

3
21/05/2018

Was not what I expected from viewing website. Friendly staff and accommodating, rooms were nice and bathrooms clean. Leftover fast food found in fridge obviously missed by staff. Breakfast and pool good

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear chadgulliver, Thank you for taking the time to review your stay with us. I apologize for the leftover food in the fridge. Cleanliness is very important to us and this incident was brought to our Housekeeping staff. Ever inch of the rooms should be inspected properly and unfortunately this was missed. Inspite of this, we appreciate the fact that you liked the breakfast and the pool and thank you for saying that our staffs are friendly and accomodating. We do look forward to your next visit. Warm regards!

"Quick Stay for a wedding"

5
14/05/2018

We stayed the evening before a wedding. That way the kids could go watersliding the night before and morning of the wedding. The hotel was nice and clean. The water slide and pool area were great. The kids loved it. The continental breakfast was good. The only thing that threw us off a little was although we booked a double queen room - we ended up getting double size beds.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear Charleen76, Thank you for your review. We appreciate all the positive feedback about our hotel. I apologize if you didn't like your room. I went ahead and checked your reservation and you did get a room with 2 Queen beds. We do not have double sized beds in our property. Sometimes, the queen sized beds get mistaken for double. We look forward to your next stay wit us so we can provide you with better service. Warm regards!

"Pretty much satisfied"

4
12/05/2018

I'm pretty much satisfied during my stay at this hotel. Breakfast is always good. Amenities are easy to reach. Bedrooms are cleaned out very well. Shower curtains may need an upgrade due to the water coming out.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear mmatienzo, Thank you for taking the time to review your stay with us. We appreciate all the nice comments. We are currently in the process of looking into longer shower curtains that is BW approved. We hope to see you again soon. Warm Regards!

"Again my expectations were exceeded."

5
12/05/2018

Friendly welcoming competent staff, clean comfortable rooms with a great breakfast to start the next morning. I thoroughly enjoyed my stay and will certainly stay at the Best Western Plus South Edmonton again in the future

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear geraldp211, Thank you for your review. We appreciate the time and we look forward to your next stay. Reviews like this surely make everything we do worthwhile. Warm Regards!

"Good Average Hotel"

4
09/05/2018

A good, decent hotel with all amenities including a better then average free breakfast. I had to wait for towels when I checked in but it wasn't a big deal. Good parking is hard to find. Staff was nice.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Dear 15862249 Thank you for completing the survey. We appreciate your feedback. I apologize for the shortage of towels. Our washer broke down but it has been fixed. We hope to see you again on your next visit. Warm regards!

"Everything that could go bad, did - and then some more ..."

1
07/05/2018

I have been in many best western, but the suite was more like a small narrow king room with a couch. Have had much nicer and bigger rooms for the same style of room. I reserved the room on the phone and wanted to use some of my points. When I arrived the checking took forever because the clerk did not check first if I had a reservation. Only when I indicated that I had one, it was completed at a normal rate (about 15 min later). Even though I reserved the room to have the couch bed for the kids, nothing was made. We first had to look through the room to find the bed sheets and then had to make the bed etc. There weren't enough pillows and the pillows on the king bed were tiny and uncomfortable compared to other best western stays. The second night the fire alarm woke us up and we stayed outside for about 45 min until we could go back. 2 hrs later same thing but the alarm lights did not turn off and I kept the kids in the truck to sleep instead. Aside of not having any influence on the alarm, the duration of the second one (~4hrs) was too much. Overall a very unlucky but horrible experience. Likely will not go to this best western anymore.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Hello michaelraess, I am very sorry that things did not turn out well on your stay. I understand how you feel as it would have been me, I would definitely be frustrated and very disappointed. Sometimes, things happen that are out of our control like the fire alarm going off in the wee hours of the morning. For your safety we did as any one would have done, to evacuate every guests until the Fire Dept says its good to go. The second one though was not acceptable and again I understand where you're coming at. We have resolved the issue as fast as we can. Please get in touch with me at 780-8013580. We would really appreciate if you could give us one more chance to make your future stay better. Kind regards!

"Nice place. Would stay again!!"

5
07/05/2018

Rooms were updated and large. It was one of the quitest hotels I have ever stayed it. The location was great and close to lots of shopping and decent restaurants. The breakfast was ok but not a very big selection.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Hi 571marty, Thank you for taking the time to post a review on TripAdvisor. I am glad to see that you enjoyed your stay with us. We certainly appreciate the feedback and saying that you would stay with us again. We thank you for your business and look forward to seeing you again.

"little things that annoy,"

4
05/05/2018

bathroom floor towel does not go under the door so every time you move the door it take the towel with it. parking is sometimes an issue with large trucks taking up 2 spots. staff is friendly on checkin

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Hello riddickc2018, Thank you for taking time to review your recent stay with us. We understand that sometimes things simply do not work out as expected, and we're more than happy to be able to make adjustments to reservations as needed. I am very happy that you continue to stay with us. We appreciate your loyalty and hope to see you again soon!

"Clean, and well situated"

5
03/05/2018

Nice, clean hotel. very conveniently located for getting in and out of the city. I stay at this location every time I am in town for work functions.close to restaurants and other conveniences. No compliments from me, other than my last room was not as nice as the corner business suite they upgrade me to.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Hello timpowell003, Thank you for taking the time to review your stay with us. Our location is definitely one of the things we are proud of. We are close to different restaurants and stores which make shopping or dining very convenient to our guests. As we cannot guarantee the type of rooms our elite members are upgraded to, we will do our best to accomodate and note it on your guest profile. We look forward to your next visit

"Good quality for the money"

4
01/05/2018

The continental breakfast was very good, the kid's loved the pool, and the room was nice. The staff was courteous and helpful. I would recommend this hotel to anyone needing a place to stay in Edmonton.

"Kids Hockey"

5
01/05/2018

There was a large group of us and we wanted to have a pizza night in the hotel. The staff opened the breakfast room for us to meet in and had a lovely evening all together rather than separated in our rooms. We did clean up after ourselves but they were very accommodating. Thanks to the staff for doing that to make our stay so much more enjoyable.

"Great"

4
01/05/2018

Great service in all departments and room very clean . Rooms comfortable. Breakfast bar was adequate . I would definitely recommend this hotel to family and friends . Close to shopping . Great amenities

"The bed was heaven! "

5
30/04/2018

We arrived after 1am and left before 8, but we are happy we stayed! The bed really was so comfortable, and there was a range of pillows too. The rooms was surprisingly large. It was nice and clean too. Breakfast was a bit better than a usually continental. (Coffee selection, pancakes, sausage, bacon, eggs, yogurt, breads, cereals etc) Really great value for money! We will stay again

"Great stay in Edmonton"

5
27/04/2018

This hotel is in a great location in southern Edmonton. Modern comfortable and well priced. You will enjoy a good breakfast, pool and exercise room. Rooms are comfortable clean and modern. Can't ask for more and staff are great.

"Wonderful stay"

5
27/04/2018

When researching a hotel for an overnight stay in South Edmonton we saw a great rate at this hotel. We had never stayed at this hotel before but decided to book it. We are so happy that we did. It is modern, clean and attractive and in a good location (walking distance of restaurants). The staff are really friendly and helpful. The room (with a comfy king bed) was great with a very nice bathroom. The complimentary breakfast was wonderful - a wide range of choice. The breakfast room had lots of tables to accommodate guests. We would elect to stay here again, even if we didn't get a special rate!

"The good and the bad"

3
25/04/2018

Nice rooms and very accommodating staff. Breakfast ends at 10 on the weekends but food was very picked over by 9 and nothing was replaced because there was not enough food. Out of fruit, omelettes and sausages. Water added to the hot tub on Saturday morning made it cold and unusable. Could have easily been added Friday night. Excellent water slide.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for taking the time to post your review regarding your recent stay with us. I will be addressing the issue with the breakfast items not being replenished, with the breakfast staff to ensure they are on top of this at all times, up until breakfast is over. I'll also bring the issue with the hot tub not being topped up until the morning with the staff as well. I completely agree, this is something that should have been tended to the night prior to allow the proper temperature to be reached by the time the pool opened in the morning. Thank you for bringing these issues to my attention so they can be addressed appropriately. We hope you will come back and see us again soon.

"Next best thing to bring at home."

5
25/04/2018

My only little petty complaint is the shower curtain is not low enough. But still functional:). I was able to get the desired room every time I stay, I was able to have a fantastic time with my family. Beds are so comfortable and soft. Staff is friendly.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We are so pleased to read you always enjoy your stay with us. Please know that we are working on replacing our shower curtains with longer ones that actually fit the length between the rod and tub and phasing out the short ones that don't fit to well. We look forward to welcoming you again during your next visit with us.

"Not our best hotel stay..."

2
22/04/2018

Staff were average, hotel itself is nicely appointed, price is fair, breakfast is decent. However, the hot tub was lukewarm at best and we ended up spending less than 5 minutes there due to it being so cold. The climate controls in our room were not functional which meant our room stayed around 30C, despite it being 6C outside and us opening the window. To make it even harder to sleep, the pillows were very thin and very small. They're not much more than decorative throw pillows. Two of them equal the size of a typical bed pillow and they're so thin they may as well be a rolled up t-shirt.. Worst sleep we've had in a hotel in years. Location was also noisy, especially as our room was next to the elevators. Staff were unable to move us to another room for unexplained reasons. Had our stay been longer, we would have made more of a fuss. As it was, it wasn't worth the effort. We'll be booking a different hotel next time we're in Edmonton.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
I truly apologize for the issues you experienced during your recent stay with us. Please know that we are working on a property improvement plan and have replaced pillows in many rooms this week and will continue to work on the remaining rooms. With our new maintenance staff, he is working on a well overdue maintenance routine on many areas of the hotel, including the heating/cooling units in the guest rooms. I would love the opportunity to offer you a superior experience for your next stay and welcome you to contact me directly. Again, I truly apologize and hope to hear from you soon.

"Good family hotel!"

4
20/04/2018

Good family designed hotel, with pool and water slide, big rooms and great breakfast. It's no wonder it's always full, have stayed at this Best Western previously, so chose to bring my family back, and not disappointed. Staff very accommodating, and willing to please guests. Would recommend this hotel.

"A bit disappointed"

3
20/04/2018

It cost $200 A night and I'm a gold member!! The receptionists were nice when they weren't on the phone and we had to wait for their attention!! The elevator stunk so bad like weed it was suffacating I felt bad for my grandkids!! I will think twice about staying there again!!

"Quick stop in Edmonton"

4
17/04/2018

This hotel was conveniently located for the company I was going to for meetings. Rooms are spacious, clean, and comfortable. There is no bar on site but there are several other establishments within walking distance. It is easy to locate from the airport and is an easy commute to downtown.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We are pleased to read you found our location convenient for your the company meetings you were attending nearby. Taking the time to post and rate your recent stay with us is greatly appreciated, thank you. We hope we can welcome you again should you require accommodations in Edmonton in the future.

"Great Experience"

5
16/04/2018

Very good place. Good price and very good facilities condition. Room is clean and quite. Spacious and nice decoration. Great service. Amazing pool and gym. Good location and free parking. I definitely will come back here and recommend it to more people

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We are so pleased to read you enjoyed a great experience during your visit with us recently. Taking the time to post your review is greatly appreciated. It can be hard to find free parking in Edmonton, so to be able to offer that benefit to our guests is definitely an added value. Thank you so much for recommending us to others. We look forward to welcoming you the next time you require accommodations in Edmonton.

"Our honest opinion"

4
16/04/2018

We are usually in Edmonton once or twice a month & always stay at this hotel. Convenient location, clean comfortable quiet rooms, friendly helpful staff , ample free parking & good continental breakfast as well as the excercise room , pool & hot tub are some of the reasons we enjoy staying here. Also like the Best Western Rewards program. A larger size TV & Pay per view option would be much appreciated, as well as some more cheerful lighter room colors for decor

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for your comments and suggestions. Taking the time to post your review is greatly appreciated. Please know that we are working on a property improvement plan and upgrading our TV's to a larger size in one item we will be addressing in the near future. Thank you so much for your loyalty. We look forward to welcoming you again during your next stay with us.

"Great value"

3
12/04/2018

We just needed a 1 night stay over and the price was great. Even better considering that breakfast was included. We had a junior suite, service was prompt and courteous. Location was on the extreme south end but we new that when we booked it. Would definitely stay again.

"Great hotel, great staff."

5
12/04/2018

We were informed that the hot tub was out of order the day prior to checking in which was a little disappointing. Upon checking in, the staff gave us an upgrade to a room with a jacuzzi tub for no extra cost! Good breakfast. Fun pool. Clean rooms. Very comfortable bed!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for taking the time to post your review regarding your recent stay with us. We truly appreciate your business and by offering the upgrade to a jacuzzi suite, to offset the closed hot tub, was the least we could do. We're pleased to read that you enjoyed your stay and found the pool fun. We are quite popular as we are the only hotel in the area with a water slide. Our housekeeping staff work very hard to ensure our high standards of cleanliness are maintained, so we're pleased to read you were satisfied with your room. We hope you will come back and visit us again soon.

"Terrible"

1
10/04/2018

From the broken jacccuzi to the gold wall paper gold lamps gold dusty rugs gold curtains gold throw blanket and the half pillows with regular sized cases tucked in I only wish I could post pictures ??

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
I apologize you were not happy with the decor of our guest rooms. Among the many upgrades we are working on, we will be looking at upgrading our guest rooms as well. Unfortunately, the hot tub being closed during your stay was unforeseen. We were waiting on specially ordered parts to ensure everything is working properly for the safety of our guests. I hope you will give us another opportunity to deliver a superior stay once we have completed our upgrades.

"Quiet stay"

4
09/04/2018

Rooms were clean. Beds were comfortable to sleep on. Even the pillows added to a comfortable sleep. Overall it was a good stay. The hot conrubental breakfast was a bonus along with the pool and hot tub.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for taking the time to post your review regarding your recent stay with us. I'm pleased to read you liked the comfort of our beds and pillows. We have had many compliments about our beds and have been asked many times where guests can purchase them. We look forward to welcoming you again.

"It was ok, Average all around."

3
06/04/2018

There was nothing that really stood out, Nothing really stood out,pretty much what you would expect from a Best Nothing stood out, the hot tub was broken but the pool was OK. Pool cold but was fixed and warmed up for the second day, they seem very understaffed,

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking the time to post your review regarding your recent stay with us. I truly apologize that there was nothing about your stay that stood out. We strive to ensure our guests experience a superior stay. You are correct in noticing that we were a bit short staffed recently. We have since rectified this issue. I'm pleased to read that we were able to correct the temperature of the pool for you to enjoy. I hope you will give us another opportunity to offer you a superior stay the next time you require accommodations in Edmonton.

"Blah"

3
06/04/2018

Rooms could be cleaner. Breakfast area not big enough for the number of hotel guests. It was constantly busy and not enough tables and chairs. As a family of 5, some of us had to stand and eat. Didn't even bother trying to get pancakes as it was always lined up. We didn't use the pool as it was always full of kids and looked crazy. We wanted to stay another night in the city but decided to go to another hotel for a more peaceful night.

"Edmonton getaway"

4
06/04/2018

Overall it was good it was clean and friendly the chop steak house right beside the hotel has awesome food The swimming pool was refreshing and the gym Is adequately set up. Not busy at all it is very easy to fine right off the main highway. The hotel is very quiet

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for taking the time to post your review regarding your recent stay with us. We appreciate your business and are pleased to read you enjoyed your stay. With our convenient location, which has easy access to the QEII, Gateway Boulevard and the Anthony Henday, we are a popular choice for travelers. We look forward to welcoming you again, the next time you require accommodations in Edmonton.

"Was ok"

3
06/04/2018

One of the reasons we chose this hotel was because of the pool and waterslide. When we arrived we were told it was closed and that it was being repaired would take 10 minutes. When we got to the pool, the hot tub was off, the pool was freezing cold and there were no towels. That was disappointing. One of the elevators was broken, so there was a long line up at the other elevator. The room was clean,

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
I truly apologize for the inconveniences and issues you experienced during your recent visit to our property. Please know the elevator has been repaired and both are operational. We had technicians check the pool heater, which was newly installed about a month ago. Everything is working and they did not find any issues. The heater is set to a specific temperature, according to Alberta Health Standards and we maintain it at about 84 degrees. Thank you so much for taking the time to post your review. I hope you will stay with us again in the future, so we may have another opportunity to deliver a superior stay.

"Disappointing"

3
06/04/2018

Overall, this was a disappointing stay. When we arrived there were no towels in the room or bedding for the pullout couch even though I had called ahead to make sure the room was equipped. No towels in pool area the following morning either, we were told they were in the wash. Room was run down, and not well maintained. Breakfast was very good. Everything was fresh and a nice variety. Staff was friendly.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We appreciate you taking the time to post your comments regarding your recent stay with us and thank you for bringing your concerns to my attention. Please know we will be implementing improvements, and making every effort to ensure we offer superior experiences to our guests going forward. We hope you will give us another opportunity to deliver a superior experience to you in the future.

"Nice"

3
29/03/2018

Only problem I had with the room was how there was blood stains all over the lamp shade. Made it a little uneasy to think what else wasn't cleaned, Came up for my birthday with a couple friends, and the night audit was very friendly :) overall a nice stay.

"Always a pleasure"

5
28/03/2018

We stay here each time we go to Edmonton. The hotel is very clean and comfortable. There is a nice pool and the breakfast is exceptional. This hotel has easy access to the Anthony Henday and Gateway Blvd which makes it convenient to navigate the city.

"My Stay"

5
26/03/2018

Helpful staff and friendly! Room was clean and presentable. Only a few items that come to mind that needs looking after, minor points but never the less. Can you make sure the locks work with the cards please. It took a couple of tries before house keeping opened it with the master, then the cards worked fine. Odd.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for taking the time to write your review regarding your recent stay with us. Your business and satisfaction is very important to us and by telling us what you liked and areas where we could improve is helping us to deliver a superior experience for all our guests. I'm pleased the staff were helpful and friendly and your room was clean and presentable. Thank you for bringing the issue with your room key and door lock to our attention. We will check it and ensure it's working properly for the next guest. We look forward to welcoming you again during your next visit Edmonton.

"Wonderful staff"

5
21/03/2018

A work trip took a miserable turn after a blizzard and I fell in the parking lot. The staff was wonderfully supportive in assisting me as I was all alone in Edmonton. Rebecca was amazing, getting me ice and going far beyond what was expected. The room was beautiful. I ended up spending 4 days in the room after medical attention. The suite was beautiful. The work space was wonderful. If I had to be stuck at least I felt like I was home.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your stay with us. I am so happy to hear that our staff were able to assist during your stay. We strive to go above and beyond for all of our guests. We want all of our guests to feel welcomed and at home while staying with us, as we understand that people travel for a number of reasons, and it can be hard to be away from home. Again, thank you for taking time to review your stay and I hope that we will see you again soon.

"Business"

5
21/03/2018

Quick check in, nice room and great breakfast. The bed was awesome! Staff was very accommodating and friendly. The only thing missing was a USB charging port in the room. Other than that everything was top notch.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your stay with us. I am happy to hear that everything was great from check in, all the way to breakfast the next morning! Again, thank you for taking time to review your stay and we hope to see you again soon!

"Excellent Service"

5
20/03/2018

Hi stayed there this past weekend, for Soccer Provincials. Hotel Staff was awesome, rooms were very clean. Great breakfast set up and they were really busy ! Pool was good, deck area seemed clean, water slide so fun for the kids

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your stay with us. I am so happy to hear that you enjoyed your time with us! We strive to go above and beyond for all of our guests. I hope to see you again soon!

"OK"

3
18/03/2018

Staff was very friendly. Room was fine as well but really loud around 530 AM as it shared a wall with the kitchen that prepared continental breakfast. Free breakfast was good but very crowded. Pool,waterslide and hottub were lots of fun for the kids.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am so sorry to hear that you were in our suite that is beside the breakfast area, I am surprised to hear that this was loud. This has not been brought to our attention before. As we are a popular family hotel, the only hotel with a water slide in the south end. Out breakfast does get busy. We often open up our breakfast room into our small meeting space to make for extra room. We will also be adding in a couple more tables and extra chairs in the near future. Again, thank you for taking time to review your stay and we hope to see you again soon.

"Alright hotel"

3
16/03/2018

My non smoking room smelled pretty awful and my remote in the fresh remote bag was dirty. The phones in the room didn't work and my coffee tray was not properly stocked. Staff were nice during check in and check out.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am so sorry to hear about your experience in our hotel. All of our rooms are non-smoking and we ensure that we enforce this. As we recognize that a lot of our guests stay with us due to our no smoking and no pets policy. I will be bringing your housekeeping comments forward with our housekeeping department to ensure that this is all checked. As any maintenance issues should be reported to the front desk by our housekeepers. Again, I am sorry to hear about your recent experience with us, and please feel free to contact me directly when booking your next stay. Thank you.

"Excellent restful stay"

5
12/03/2018

The stay at this hotel was excellent. The bed was very comfortable. The room was very clean. My kids loved the water slide and pool. Breakfast in the morning had an excellent selection. I would definitely stay at this location again.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us! I am so happy to hear that your stay was excellent! We often get compliments that our beds are very soft and our guests get great sleeps, it's great that you were able to have a restful stay with us. As our slide is a very popular attraction to our hotel, children and families always make great use of our pool and extra facilities. Again, we truly appreciate all of your feedback and hope to see you again soon!

"Another great BW stay! "

4
10/03/2018

Again another great experience staying at the Best Western plus Meridian. The breakfast was good. Room was spacious clean and clean comfortable. The service was great. I gave it 4 instead of 5 as the parking lot was a bit small for the size of hotel. Pretty much impossible to park out front when busy. You can park out back but it is shared with the neighboring hotel. Otherwise great! I would stay here again.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am so happy to hear that you enjoyed your stay with us, and that our service was great. We strive to go above and beyond for all of our guests to ensure that they have a memorable stay with us. Again, thank you for taking time to review your stay and we hope to see you again soon!

"Bad hot tub"

4
08/03/2018

Hotel was very clean and front desk staff were very helpful. My only complaint is that we stayed here specifically for the hot tub and is was more like a warm bath and the jets didn't even move the water

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. It's great to hear that our hotel was very clean, and the staff were helpful! We strive to provide excellent customer service to make your stay memorable! Thank you for bringing this issue to our attention with the hot tub. As we have recently made some repairs, I will be sure to mention this to our maintenance department to have another look at it. Again, thank you for taking time to review your recent stay with us and I hope to see you again soon!

"Great Hotel"

5
07/03/2018

This is a newer hotel in the Best Western chain and is clean and convenient to Edmonton Airport and the South side of Edmonton. Service is great and contains all your normal amenities. Suitable for families with children (pool, water slides and hot breakfast)

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am happy to hear that our service was great, we strive to provide guests with excellent service. We do everything to ensure that our guests are welcomed and enjoy their entire stay from our service to our extra amenities. Again, thank you for taking time to review your recent stay with us and I hope to see you again soon.

"Comfortable Stay"

5
07/03/2018

Stayed here a few nights. Rooms are clean n comfortable. The pool downstairs n hot tub were fun for the kids. Continental breakfast was hot n good! Good central location, close to a lot of things. Great service, would stay here again!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am so happy to hear that you and your family were able to enjoy your stay with us. As we have a large pool and water slide, kids love staying here! Again, thank you for taking time to review your stay with us and I hope to see you again soon!

"Leisure trip with my wife"

5
04/03/2018

This is an excellent hotel in a very good location in Edmonton South. Close to the airport if need be. Adequate parking. Rooms are large and well furnished with good amenities. Hot and cold breakfast selection was excellent. The front desk staff are exceptional. Very courteous and polite, just wonderful girls. Room was very clean and quiet. I highly recommend this hotel and have stayed here a number of times and will stay again in the future.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. It is great to hear that you stay with us frequently. We truly appreciate your loyalty to our hotel, and it is great to hear such great things about our staff and breakfast selection. Again, thank you for taking time to review your stay and we hope to see you again soon!

"Great place to stay"

5
04/03/2018

The rooms are big, the beds are comfortable, the staff is super friendly and the breakfast is much better than other comparable hotels. Good location with easy access to main roads. If you're attending Edmonton for business or otherwise on the south end look no further. This place would also be excellent for airport layovers/waits. Highly recommend.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am so happy to hear such great things about our hotel, staff and our breakfast! We have worked very hard to ensure that all of our guests feel welcomed as they walk in the door, and enjoy every part of their stay. I am thrilled to hear that all of the hard work is paying off. Again, thank you for such a wonderful review and we hope to see you again!

"Excellent place to stay."

5
28/02/2018

The staff was friendly, the room was very clean and comfortable. The free breakfast was just what was expected. You couldn't get to the guest rooms without a room card, the elevators only operated after you scanned with your card. As single women, we appreciated the safety factor.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am happy to hear that you enjoyed our breakfast, we are always looking for ways to make improvments as it is a large factor as to why guests choose to stay with us. We take our guests safety as a top concern, because of these we have many policies including needing room keys to get to guests floors, or in any of our side / back entrances. Again, thank you for taking time to review your stay and we hope to see you again soon.

"Quality for the money"

5
28/02/2018

The staff were very flexible when we wanted to change to a higher floor. Everything looked clean and worked, roomy. We hope to return there another time. I like their no pets and no smoking policy. It was very quiet.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am very happy to hear that our front desk staff were able to make chnages to get you onto a higher floor. We always try to accomodate all of our guests preferences to the best of our ability. Again, thank you for taking time to review your recent stay with us and we hope to see you again soon!

"Rating"

4
27/02/2018

Good hotel, good service. My family enjoyed the visit in your hotel. Pool and water slide was fine but pool a little cool. Close restaurants add to the enjoyment. Also close shopping available. Staff was courtious and helpful.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us! I am so happy to hear that we could provide good service throughout your stay with us. We were aware of our pool being a little colder than usual, as our heater was not keeping up. We have since had this all repaired and it's working better than ever! Again, thank you for taking time to review your stay and we hope to see you again soon!

"Great place to stay"

5
26/02/2018

The hotel was easy to get to and had good parking. I was towing a 26' trailer. Rooms were great and comfortable. It was nice that the hotel was with in walking distance of a few restaurants. And the breakfast that was provided was good and fresh.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us! I am so happy to hear that you were able to find parking for your trailer, as a lot of our parking is hidden behind our meeting space, we do have plenty of spaces. I hope that you enjoyed the rest of your stay with us, and we hope to see you again soon!

"Busy place!"

4
24/02/2018

Busy little place on the weekends! Parking is hard to find during the weekend. Room was nice and clean. Fairly new looking. The hot tub was broken our whole duration. The breakfast was nice, also busy and not enough seating during the weekend. Nothing exciting to write about.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us! We are a very popular spot on weekends for families and teams, as we are the only hotel in the south end that has a water slide. We always try to accommodate for our busy weekends by opening up our breakfast area into our small meeting space. I am sorry to hear that our hot tub was down for the duration of your stay. We had to close it unexpectedly due to the chemicals not being properly balanced, but we quickly got this issue resolved and should not have it going forward. Again, thank you for taking time to review your recent stay with us, and we hope that you will stay again.

"Work"

4
19/02/2018

I stayed at this location on business for a couple of nights everything was great. The only downfall was that the laundry facility was down for service for the two nights I stayed here. The staff was very friendly and the rooms where clean.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us! I am so happy to hear that you enjoyed your stay with us! Our Laundry facility was down for two nights, due to renovations. We're updating our look throughout the hotel! I hope that despite this, our clean rooms and friendly staff will have you coming to stay again! Hope to see you soon!

"Great stay at Best Western Plus South Edmonton Inn & Suites"

5
18/02/2018

I was on a business trip ans stayed 2 nights at the Best Western Plus in Edmonton South and was very pleased with ALL aspects of my stay, starting with the way I was welcomed at the front desk right up to my I left to go back home. The only minor fault was the shower flow; very slow!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us! I am so happy to hear that you were pleased with all aspects of your stay, and it is always great to hear that our front desk were able to make you feel welcomed! We truly appreciate the feedback regarding the shower flow, and I will have someone look into this right away. Thank you for bringing it to our attention. Again, thank you for taking time to review your recent stay with us and we hope to see you again soon!

"Convenient location"

4
12/02/2018

Had a 4th floor room. Some highway noise, but not too bad. Nice seating arrangement in room. Had to sign out a corkscrew and wineglass with a threat of $5 charge each if not returned. Never done that in a hotel before. Seems punitive. Easy location for on-off highway in far south Edmonton.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am sorry to hear that the interaction with front desk while signing out wine glasses and a corkscrew felt like a threat. This is definitely not how we wish to come across. As in the past, we have had many items go missing, we do require them to be signed out so we know where they are going. This ensures that all guests have these items available when needed. I am however happy to hear that the room and location were nice. Our location is a bit out of town, but with the easy access to the highway it makes it a great location for travels. Again, thank you for taking time to review your stay and we hope to see you again.

"Pleasant stay, pleasant surprise..."

5
11/02/2018

Had to do a last minute booking, and they were there to help me out! Beautiful rooms, fantastic Breakfast Room! And because their pool was out of service, they were kind enough to call within 5 minutes of booking to notify us. This is my go-to hotel for Edmonton from now on!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am so happy to hear that we were able to get you in, for a last minute booking. As we know that our pool is a large attraction to our hotel, we have been trying to inform everyone of it being closed before they arrive, to ensure that they can book or make other arrangements if they were counting on the pool being open. We look forward to seeing you again soon!

"Offered Great Rest After Becoming Sick While Travelling"

5
05/02/2018

I had just arrived in town after a winter vacation and acquired a nasty head and chest cold. I got a very comfortable nights sleep, even while next door to a family of four with two children under the age of four! I barely heard a sound from the group next door and was able to rest well before the next leg of my journey home! I just hope my coughing didn't disturb them! I would seek out this location on another visit through town.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your stay with us! I am sorry to hear that you had a nasty cold while traveling, traveling can be hard enough as it is. But we're happy to hear that you enjoyed your stay, even beside a room with children. We hope to see you again soon, hopefully healthier!

"Soso"

3
02/02/2018

Clean and friendly service. We just got a bad room i think. The pipes in the walls were very noisy everytime someone flushed the toilet they made crazy sounds. It kept us up sincr early am. And the staff did pretty much nothing about it.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am so sorry to hear that you had heard the water / pipes in one of the rooms. This would be very frustrating to wake up to, I will be sure to put a note on your account to keep you in a quieter room / not put you in the same room during your next stay. I will be looking into the situation further and speak with the staff that you had dealt with. Again, I apologize for the issue during your stay and we hope to see you again.

"Poor sofa bed"

2
30/01/2018

The room and hotel was clean and friendly staff. I booked this room type because of the sofa bed which was unfit to sleep on for my child. Staff said they would have maintenance look into it, but with the condition of the sofa bed I'm sure they had to have other complaints.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your stay with us. I am happy to hear that our staff were friendly and the room was clean. As some of our more popular rooms have more wear on the sofa beds, this is something that we will be sure to find a solution for. We will be getting new sofa beds in the future, as we are aware that they are showing their age. Again, thank you for taking time to review your stay and we hope to see you again.

"Quiet night and close to many excellent restaurants"

4
29/01/2018

Had a very quiet evening and a great sleep on a very comfortable bed. Around the corner was an exceptional restaurant for supper. Have stayed many times and will continue to stay, even when out of the way for my needs. Exceptional staff and atmosphere.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. We truly appreciate all feedback, and love to hear from our loyal and regular guests. It is always great welcoming a familiar face back to our hotel. Again, thank you for taking time to review your recent stay with us and we hope to see you again soon!

"Great stay!"

4
29/01/2018

Had a great stay. The staff was very friendly and helpful also the rooms were very nice and with a free breakfast how can you go wrong! Will be staying again next time I'm am back in Edmonton and anywhere else

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am happy to hear that you had a great stay, and will be staying again. We always appreciate our loyal guests and love to see familiar faces. Again, thank you for taking time to review your recent stay with us and we look forward to seeing you again.

"Family"

4
29/01/2018

Well run hotel, very clean. Staff were very friendly and easy to talk to. Booking over the phone was quick as was the express checkout. Breakfast was good with quite a few options. Will definitely return for another stay.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. We strive to make every guest feel welcomed and at home with friendly service. I am very happy to hear that you enjoyed our quick and efficient booking and express check out! Again, thank you for taking time to review your stay and we hope to see you again soon!

"Excellence!"

5
28/01/2018

Always love staying here- personal or business- I love it- the kids love it- and the staff are amazing! Well done!! I'd recommend this location over and over. Close to so many great stores and restaurants . The pool and hot tub are great too.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am so happy to hear that you and your family continue to stay with us! I hope your kids have had a chance to try out the water slide, as it is a main feature of our hotel! Again, thank you for taking time to review your stay and we hope to see you again soon!

"Breakfast"

5
25/01/2018

This hotel has the best breakfast bar, which is one of the reason we return to this facility when we're in Edmonton. The reception area is very clean and staff friendly. Our room is always very clean.

"Friendly staff"

5
24/01/2018

The staff are genuinely friendly, they say hi!, smile and want to help in anyway possible. The breakfast area is clean and well stocked. There is plenty of parking on the side of the building with access to the hotel if you are already checked in and have a room key

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am so happy to hear that our staff have left a lasting impression. We strive to provide excellent customer service and make every guest feel welcomed! Again, thank you for taking time to review your recent stay with us and we hope to see you again soon!

"supreme!!!!"

4
22/01/2018

Had a very nice time staying even just for one night. They had a friendly and accomodating staff tht is willing to help you with anything. I also love the breakfast room its huge and theres plenty of food to choose from. huge room and even if i checked out late they did not charge me for anything! Definitely coming back.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I'm glad that we were able to accommodate for any of your extra needs or requests, we do our best to provide excellent customer service. Again, thank you for taking time to review your recent stay and we hope to see you again soon.

"Awesome !"

5
22/01/2018

We went with my family and another family. The service was excellent. The rooms were great. The beds were comfy even the pull out bed. The pool is big and has a nice waters like the kids loved. It was walking distance to 3 kid friendly restaurants. Tamara judge

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am so happy to hear that your family enjoyed our hotel. We strive to provide excellent customer service to every guest and make our hotel feel welcoming. I'm glad your family had a chance to enjoy our extra amenities as well. Again, thank you for taking time to review your recent stay and we hope to see you again soon!

"Clean and spacious room"

4
22/01/2018

This was our second visit to this hotel, and our room was spacious and clean as usual. The breakfast area was well stocked and the food was warm. The only downside was the amount of hockey teams and kids running around the hotel this visit. There was lots of pool water through the lobby, elevators and first floor, as well as kids running though the halls. Aside from that it was quiet at a reasonable time and our room was great.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am so glad to hear that you have stayed with us before and chose to stay with us again! We do understand that with hockey teams the hotel can get a bit noisy and busy, we try to keep up as best as we can with all of the extra guests and noise. I am sorry that this made your visit a little less than enjoyable. As we are the only hotel on the south side with a water slide, this makes us a popular destination for teams and families. Again, thank you for taking time to review your recent stay and we hope that you will stay again!

"Best continental breakfast ??"

5
18/01/2018

Very friendly and helpful staff. Best continental breakfast I ever had at a hotel. Clean rooms and comfy beds. Nice gym and pool with a water slide. Great pizza restaurant right across the parking lot from hotel!

"Friendly good service"

5
18/01/2018

This hotel is consistently a great hotel with great service and clean rooms.Front desk is very friendly and professional .Always smiling and makes one feel welcome.I always use this hotel on my business trips as it is close to airport

"My Stay"

4
18/01/2018

Was upgraded to a jacuzzi suite. Was very nice and very comfortable. Front desk was friendly upon arrival. Good location, close to a lot of amenities. Easy access to the Henday and to Hwy2. Would stay here again.

"Uncomplicated"

4
15/01/2018

Vi have stayed at this hotel before (and probably will again). Nothing spectacular, but everything works good. The location is great for anything like appointments/hockey games on the south side of Edmonton.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am happy to hear that you enjoy staying with us and that you'll stay again. We appreciate our loyal and regular guests. We do have some improvements planned in the near future to our location and we hope that this will make you enjoy staying with us even more. Again, thank you for taking time to review your recent stay with us and we hope to see you again soon.

"Excellent as always"

5
15/01/2018

Very clean rooms, friendly staff. I will stay here again the next time that i am in Edmonton. you cant go wrong staying here. They have your standard breakfast which is hot and fresh and a good selection.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am very happy to hear that you will stay with us again, and that you enjoy your time staying at our hotel. We truly appreciate our loyal, and repeat guests. It is always great to see a familiar face. Again, thank you for taking time to review your recent stay with us and we hope to see you again soon.

"Great"

5
11/01/2018

Staff was very friendly and helpful. Very clean hotel. Breakfast was pretty good. Great hotel to stay at. It would be a great hotel for a family. Although we didn't make use of the pool it was evident that kids were and loving it!

"Great Stay"

5
09/01/2018

My family and I spent several nights at this hotel and were very satisfied with our stay. The staff was very friendly and helpful and the rooms were clean, well furnished and reasonably priced. Thanks to the staff for making our visit to Edmonton very pleasant indeed.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for taking time to review your recent stay with us. I am very happy to hear that we were able to make your long stay with us enjoyable. We strive to provide great customer service, to keep our guests happy and wanting to come back. We also understand that it is hard to be away from home for extended periods of time. Again, thank you for taking time to review your recent stay with us and we hope to see you again soon.

"Fantastic hotel"

5
08/01/2018

We really enjoyed this hotel. We stayed here with our kids. They loved the waterslide and pool. The room was quite spacious and a bit bigger than your standard room. It had all the amenities that we needed. The breakfast was great- lots of choices and fresh items. Very friendly staff. Clean property and close to food options within walking distance.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am so happy to hear that you enjoyed your time, our pool and water slide are always a great attraction for kids and families! We strive to provide excellent customer service every day, and I am happy to hear that we were able to leave an impression. Again, thank you for taking time to review your recent stay with us and we hope to see you again soon!

"Spider Webs and Children Running in the stairs"

4
07/01/2018

This is where I always stay when I'm in Edmonton. The location is excellent, Airport Access, shopping and close to the Anthony Hendy Circle route which allows quick access to the Northside which makes a short trip to the West Edmonton Mall. The Staff is friendly and they offer a nice breakfast bar included in your stay. I was some what disappointed in my most recent stay. The room was clean but the drapes were half off there hooks and the beds weren't quite made properly, bottom sheet and mattress cover were just sort of thrown on. (maybe a new housekeeper) When I brought it to their attention it was fixed. I also suggested they tell the housekeeping staff to look up because there were spider webs hanging down over my bed. So I asked for a broom to take them down before I slept. I did it myself as they never offered to. Don't let them put you in Room 113 it's by the stairs and when there are a bunch of children staying on the floor above who ran up and down it's not very conducive to getting any sleep. The beds are very comfortable and with out the elephants in the stairwell I'm sure I would have had a good sleep just as I have had in the past.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us! I am very happy to hear that you enjoy our location. Being right off of the main highways it is easy to get anywhere in the city in a reasonable time. An easy drive to the airport or even the north side of the city. I am sorry that you experienced a room that was not cleaned to our and your standards. Sheets should not be thrown on beds. I will be sure to bring your comments forward to our housekeeping department to ensure that this does not happen again. Again, thank you for taking time to review your recent stay with us and I hope to see you again soon!

"Sweet suite"

5
07/01/2018

Always a pleasure staying here. The rooms are clean and comfortable with a professional atmosphere. The staff are very welcoming and always try to make you feel at home. The HUGE Complimentary breakfast has absolutely everything you could possibly want. I would definitely recommend staying here.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us! I am so happy to hear that you enjoy our hotel, our friendly and welcoming staff along with our great breakfast buffet. We truly appreciate our loyal guests and are glad that you would recommend staying with us! Again, Thank you for taking time to review your recent stay with us and I hope to see you again soon.

"Nice hotel"

5
02/01/2018

Was a great clean room with a comfortable bed. The hotel was also good value for the money spent. Pool was nice and clean if also a bit busy and breakfast was nice. There are several decent restaurants within walking distance from the hotel.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us! I am very happy to hear that you enjoyed your stay with us. We truly appreciate feedback, and it is always nice to hear that we're able to make our guests happy! Again, thank you for taking time to review your stay with us and I hope to see you again soon!

"Used to be a great hotel"

2
02/01/2018

I remember this being a favourite hotel when I would stay in Edmonton but it seems to have gone downhill. We had to change rooms because our heat kept shutting off. During our checkout the front desk seemed to not know that there was a difference in room rates (we had to ask). Maintence sent to our room was unable to understand our explanation of the heating problem. Very noisy room on highway side of hotel (engine brakes all night). Frustrating stay and not worth premium price

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am sorry to hear that you feel our hotel has gone downhill since the last time you have stayed with us. We are always looking for ways to improve the hotel and will definitely take your comments into consideration. We truly apologize that we were unable to keep up to the standard that is expected and we appreciate your business. Again, thank you for taking time to review your stay and we hope that you will consider staying again.

"A Retreat and Spa away from Home"

5
02/01/2018

We live here in Edmonton but wanted a weekend away for New Years Eve. We chose the BW South as it was very close to the Chop House and we had made our dinner reservations for Dec. 31 there. The 100 meter walk to the Chop House was easy to navigate on one of the coldest nights of the year. We also stayed in a Jacuzzi Suite for our 2 nights. Definitely worth the money and the experience. We were on the 4th floor - quiet, restful, and relaxing. HIghly recommend this hotel experience for anyone in Edmonton or anyone visiting.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us! I am happy to hear that you were able to enjoy a great New Years Eve with us and the Chop Steak house just across the parking lot! Again, Thank you for taking time to review your recent stay and we hope to see you again soon!

"Family fun"

4
02/01/2018

Awesome stay with friends and their family. the kids enjoyed the slide pool and the choices of hot ad cold breakfast. very accomodating and helpful staff. :) Checked in early and checked out late, super thank you!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us! I am so happy to hear that you enjoyed your stay with us! Our water slide is always an attraction with families, I am glad that the kids were able to enjoy it! It sounds like we were able to accommodate for all of your needs with an early check in and late check out, giving you and your family extra time to enjoy our hotel! Again, Thank you for taking time to review your stay and I hope to see you again soon!

"Nice rooms but breakfast was not that awesome"

3
01/01/2018

Been to several BW locations but still they could not beat the one in St Albert! Best service and rooms and a lot to choose from their breakfast. Staff was not as lively and happy to see you upon arrival in this location.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us! I am so sorry to hear that our staff were not comparable to the St. Albert Location! We strive to provide excellent customer service, and we'd like all of our guests to feel welcomed and at home. I will be sure to bring your comments forward to our front desk team! Again, thank you for taking time to review your stay and we hope to see you again!

"Best BW in Edmonton"

5
28/12/2017

All staff are friendly every time we stay here, however on our last 2 stays (both in December 2017) I have to say the night FD person Keiran and the FD person Mary Ann at check out went over and above. I have worked in customer for years so I know how hard this can sometimes be, especially when they are as busy as they were this season.

"Good Hotel"

3
28/12/2017

We booked this hotel because of the water slide and pool for the kids which were fine. Staff were friendly and the breakfast was excellent. The only downfall were the linens in the room. Three of our pillows had blood stains on them and one of the beds had a small blood stain as well which we noticed in the morning. We didn't report this to the front desk since we were only there the one night.

"Excellent room facilities, staff and location."

5
27/12/2017

We booked one night online and at arrival were told we had been given an upgrade because of BW Loyalty - this always impresses me. The Receptionist was efficient, friendly, calm and helpful. Hotel was very busy and full. Car parking free and easy. When we saw our room we were very impressed. It was very spacious with a separate sitting area. We prefer only one large bed and seating for TV watching so we decided to book a second night in part because hotel, staff, room and location excellent. Hotel and external areas very attractive and spotless. We often saw the friendly Housekeeping Managerial staff with their clipboards and I commend this hotel for a very obvious effort in this regard. Two elevators. Great security. There were easy dining options nearby and we drove easily and quickly into the city centre for some sightseeing. The breakfast room was large and comfortable, ample food, hot and cold choices and fruit and staff monitored strenuously. Wifi free, fast and efficient. Appreciated efficient bathroom with a vanity bench.

"Good place to stay"

5
25/12/2017

Thanks to the staff and room service hope to give the better rate in the future and redecorate the lobby thanks . Thanks to the staff and room service hope to give the better rate in the future and redecorate the lobby . thanks . Thanks to the staff and room service hope to give the better rate in the future and redecorate the lobby . thanks .

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am glad that you found our staff and service worth mentioning. We strive to provide excellent customer service. Again, thank you for taking time to review your stay and we hope to see you again soon!

"Recommended"

5
24/12/2017

Location location location... this BW Plus is convenient for shopping & Southside Edmonton visiting. It is a short drive to the airport as well. Very friendly accommodating staff, & clean modern rooms.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to rate your recent stay with us! We are very close to south common shopping center, and along many major routes. This makes it easy to get anywhere within the city. I am glad that our staff were about to leave a lasting impression! Again, Thank you for taking time to review your recent stay and I hope to see you again soon!

"Breakfast needs improvement."

3
20/12/2017

Complained about the overwhelming use of pork in all warm breakfast few months ago and also this time. The management didn't change or bring improvement. Seemed pretty careless about it also. I told the receptionist about my issue with breakfast and suggested how then improve it without doing much, so they can accommodate more guests from different backgrounds. But she replied that the breakfast was complementary. Basically implying, like it or leave it.

"Great value & central location for business"

5
18/12/2017

I often stay at this South Edmonton Best Western Plus hotel because of it's close proximity to Gateway Blvd to go into town, the Highway 2, to go South, and the Anthony Henday ring highway that allows me easy access around the East & West sides of the city. The hotel is newer, clean and the staff are very nice & helpful. Rooms are comfortable & well appointed. Hot free breakfast is always a perk. A great choice.

"Very nice hotel. Great sleep"

5
16/12/2017

A nice modern hotel, very quite. The room was big, very comfortable bed! Walking distance from at least 3 very good restaurants. Good location, close to shopping, the airport, and also the ACSA which I had a course at. I will 100% be staying again!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am very happy to hear that you had such a good experience! We're located in an easy location to access shopping centers along with good restaurants. Again, Thank you for taking time to review your stay, and I hope to see you again soon!

"Good Stay"

5
16/12/2017

Had a good stay at this Best Western. We stay here whenever we come up for Business and are always pleased. Good breakfast. and nice that there are good restaurant options within walking distance to the Hotel. We will be back.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your stay with us. I am very happy to hear that you will be back to stay again, we appreciate our loyal and regular guests. We always appreciate our guests feedback, so we know where we are able to improve. Again, thank you for taking time to review your stay, and I hope to see you again soon.

"Stay at BW Plus South Edmonton"

5
15/12/2017

I've stayed at this location my times. The front end staff are excellent and very accommodating. Great location and rooms have always met my expectations. Would recommendation this location when ever in south Edmonton or staying at the Airport.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am very happy to hear that you enjoyed our hotel, and you continue to stay with us. We truly appreciate our loyal and regular guests. Again, Thank you for taking time to review your stay and I hope to see you again soon!

"Nice stay!"

4
13/12/2017

The hot tub needs more of the jets to be working. Breakfast was really great. The staff was all very welcoming. The pillows were not the greatest kind of flat. I would most definitely want to stay again.

"Great place to stay."

5
11/12/2017

The staff are always very friendly and great with the kids. The hotel is clean and modern. Our kids love the waterslide and pool, we enjoy the hot tub The breakfast has a great variety for everyone, always lots of food and the coffee is delicious

"great hotel"

5
11/12/2017

Clean, spacious rooms, beds were very comfortable, towels were soft, service was excellent. Breakfast was very good as well. The staff were very friendly and helpful - we were with a hockey team and they went above and beyond to help us out. Great location for amenities.

"Easy access to Edmonton Shopping"

5
11/12/2017

Spent the weekend shopping in Edmonton. Very easy access to South Edmonton Common (5 minutes) and West Ed Mall (15 minutes). Was very pleased with hotel, staff and they likely had the best breakfast buffet we've seen at a Best Western. Will stay there again.

"Couple night out"

5
09/12/2017

I used a travel card for this stay, and I had credit left on the travel card. However the cards due date was the day I checked out. Was very thankful and appreciative to the front desk staff for contacting BWrewards and having my credit leftover on the card reissued to me for use in 2018. Also the hotel was clean quiet, the beds were very comfortable, good quality pillows. The room I had was spacious and the jet tub worked very well.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us! I am so happy to hear that our Front Desk agent was able to go above and beyond to ensure that you were able to use the rest of your travel card on a future stay. Again, thank you for taking time to leave a review, and we hope to see you again soon!

"spacious, functional, quiet, comfortable room"

5
07/12/2017

We loved our stay at this BW. We had a suite with king bed. very large room with lots of seating. very quiet. breakfast was excellent. lots of fresh tasty choices. Front desk was helpful. location was a little far from attractions but convenient via highway

"Coffee"

4
04/12/2017

The coffee in the room tastes like plastic I had to get up every morning and drive 5 miles to Hortons to get a coffee.Very annoying My first cup of coffee is my favourite cup of coffee Not much parking either

"My families first time staying at the best western"

2
03/12/2017

For our first time staying, I was not too impressed. Before booking, the receptionist couldn't answer a question I had and said the manager would give me a call back, he never did, so my husband had to call back. Once I entered the room I found crumbs on the back of the hide a bed, and the carpet had not been vacuumed under neath. I flipped open the hide a bed and it had not been made, so I called down and they got someone to bring up the linens , but didn't offer to make it. Under the air conditioner by the window there was also a snack wrapper that had not been picked up by the cleaners from the previous customers. Last complaint the beds and pillows are horrible, and the rooms were hot and stuffy- we had to sleep with the window open!!!! Not a very pleasant experience!

"Fairly new looking. Well maintained."

4
02/12/2017

The room was spacious and clean for my needs. It held everything I needed. My only complaint would be that I disliked the dark brown carpet. But that's me. My stay was great. Front desk staff very professional. Complimentary breakfast was more than enough to keep you going until lunch. Didn't use the pool so can't say. But would recommend if you need to be in the South Common area

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am very happy to hear that you enjoyed our hotel, along with our complimentary breakfast. We are always looking for ways to improve the most important meal of the day. We truly appreciate your feedback and will be sure to take it into consideration during any future renovations. Again, than you for taking time to review your stay and we hope to see you again soon!

"Would absolutely stay here again"

5
02/12/2017

The service was above and beyond and the bed was extremely comfy. The fitness room was small but had everything I needed. The parking lot is squishy but has a fair amount of spaces. The location was great for my needs and the price was good for Edmonton.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am very happy to hear that our service was above and beyond. This is exactly what we strive for in our hotel. Our fitness room has the basics to make a good workout even when you're on the road. Again, thank you for taking time to review your stay and we hope to see you again soon!

"Will never stay at that property again. During a late checkin- all rooms we were assigned (x3) were not cleaned."

1
30/11/2017

Will never stay at that property again. Reserved a King sized room as I have a knee injury and am on crutches and 11pm checkin. Assigned x3 different rooms on top floor all were dirty. Told to stand by the elevators, my wife pushing full luggage cart from room to room- my knee pain 10/10 standing on crutches with nowhere to sit, as it took a nice desk clerk 30 minutes to find a clean room at 11pm- after a long 6 hour drive! Will not be back!

"Great Location, Comfortable Beds"

5
27/11/2017

The location is near the airport and is in a quiet area, but near all the attractions. We had a double queen bed room and the room was very large. The beds were extremely comfortable and would recommend staying here.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am glad that you enjoyed our hotel, we are always getting compliments on how comfortable our beds are. I hope that you were able to enjoy our extra amenities, along with our complimentary breakfast! Again, thank you for taking time to review your stay and we hope that you will stay again!

"Usually a good place to stay"

2
27/11/2017

Having stayed at this location in the past and enjoyed it, this visit was not as enjoyable. Lots of issues with room not being cleaned and the staff checking us out early even though we had a reservation for 2 nights confirmed. Staff seemed disorganized.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your stay with us. I am very sorry to hear about the issues that you encountered during your stay. We have looked into the issue and are making improvements with communication to ensure that this does not happen going forward. Again, I am very sorry to hear about the issues that you encountered and we hope that you will consider staying with us again.

"Quiet and Clean"

4
24/11/2017

Stayed for 4 nights. Room was clean and although the room had the elevators along one wall of my room I never heard them. Housekeeping did a great job and checked with me to ensure everything was good.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am happy to hear that you had a good stay, and you were not disturbed by the elevators, even with the close proximity to your room. Again, thank you for taking time to review your stay, and we hope to see you again soon.

"Kid's Hockey teams!"

5
24/11/2017

The hotel staff were awesome at how they dealt with kids throwing ice cubes in the hallway, running up and down hallways that their room was NOT located on. Didn't get the hockey teams name but they would not want it in the review... their behaviour should have been better and their ADULT companions should be ashamed of the lack of supervision.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am sorry to hear that you had to experience this in our hotel. We try our best to make sure that teams are supervised and understand the rules of the hotel, however this is not always possible to monitor. Thank you for being understanding of the situation and we hope to see you again soon!

"The booking process was horrendous."

3
21/11/2017

I stay at the property every time I'm in town ... she wouldn't listen at all. Check in was just as painful this time which is unusually and I think it was the same lady that booked us the night prior, which explains the hassle The room was fine, breakfast was ok.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am very sorry to hear that you had a bad experience with our front desk staff, and I will be sure to investigate this instance further. Please feel free to contact me directly if you would like to make a booking in the future and I would be more than happy to assist. Again, thank you for reviewing your stay and I hope that you will stay again soon.

"Consistently good"

4
20/11/2017

I have stayed here several times and provided a previous review. Once again they provided the same friendly front desk, nice clean room, good breakfast with a very pleasant staff member looking after it. The other great thing that Best Western still offers is same day cancellation at this location. This seems to be harder and harder to find. My trips to Edmonton are to take our son back to school after a break. It is nice to be able to plan a getaway along with the trip. In the winter, the weather can dictate how we make the trip and it is hard to plan for. It is nice to have a hotel that doesn't penalize me if our plans change.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. We understand that sometimes plans simply do not work out as expected, and we're more than happy to be able to make adjustments to reservations as needed. I am very happy that you continue to stay with us. We appreciate your loyalty and hope to see you again soon!

"Had a few problems but staff were amazing help"

3
20/11/2017

Had a few problems but the staff were amazing to deal with. First morning the breakfast was ice cold but the next morning it was hot and good. Great location for anyone shopping in the south common or ikea area.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am happy to hear that you enjoyed our breakfast. I will be sure to bring your comment to our breakfast team so they ensure that it is hot every morning. I am sorry that it was not great the first day. Again, thank you for taking time to review your recent stay and I hope to see you again soon!

"Best place to stay"

5
20/11/2017

This hotel was wonderful for the time I spent there. I was expecting to have my mom with me, but she couldn't come so it was just me. I had booked the room with points and they still treated me very well and ensured that my stay was excellent. they even upgraded me to a suite. I just wish I could have stayed longer but I will be sure to return to this hotel and recommend it to my friends.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am very happy to hear that you had a chance to use your points, we truly value our loyal Best Western Rewards guests and ensure that even on their free stays, they're treated with the same perks. I hope we see you again soon!

"Accomodation in all Facets"

5
13/11/2017

A great place to spend the time you need to in Edmonton. We will be sure to go here again. Hotel went above and beyond when asked to amend out stay due to surgery complications. It made it less stressful at a very tough time.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am very happy to hear that you will stay with us again, and that we were able to help you through a tough time. Being away from home can be difficult, we try to go above and beyond so our guests can feel the most comfortable during these hard times. Again, thank you for taking time to review your stay, and we hope to see you again!

"Nothing Fancy ` No bed bugs"

3
11/11/2017

Convenient location. Exterior looks great ~ rooms just ok. Pulled beds out to look for Bedbugs and found no sign. Points lost for a small bit of garbage, dust and pubic hair at the head of the bead Staff was friendly and it is refreshing to deal with employees who have a good command of the English language.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am happy to hear that our staff were friendly, we strive to provide the best customer service. We hope to see you again soon!

"Trip to Edmonton for a friends funeral."

5
10/11/2017

The room was very comfortable and roomy. The sitting area was very comfortable. The low rise tub was very helpful getting in and out of the shower. The breakfast room had a good variety of breakfast food items. The front desk staff were very polite and knowledgeable. Our stay was quite enjoyable and relaxing.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am happy to hear that you were able to enjoy our free breakfast and had a comfortable room. I appreciate your feedback, as it is always great to hear how our team is preforming. Again, thank you for taking time to review your stay, and we hope to see you again soon.

"Great Pool and Slide - OK Breakfast"

4
09/11/2017

Three things moved this hotel up to very good from average. First, the pool and slide were very clean and fun. One of the best hotel pools I've been in in a long time. Second, the beds were quite comfortable. Last, there was a tub of fresh fruit including blueberries and strawberries that was an excellent addition to the otherwise run-of-the-mill breakfast. Kudos to whomever is responsible for that.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am happy to hear that you had a chance to enjoy the pool and water slide, as it is a family favourite! We are always trying to improve our breakfast, and fresh fruit is a great way to start your day off. I am very happy to hear that our improvements are going over well. Again, thank you for taking time to review your stay and we hope to see you again soon!

"Clean rooms and excellent service!"

5
09/11/2017

The location of the hotel is perfect just off the highway. I have stayed here numerous times for business and leisure. The hotel staff are exceptional and I look forward to every visit. The variety of breakfast choices has increased over time as well. Bottom line good rates and a very clean room.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am happy to hear that you are a regular guest, we truly appreciate your loyalty to our brand and our hotel. We have worked hard to improve our breakfast items and are continuously looking for other ways to improve. Again, thank you for your feedback and we hope to see you again soon!

"Not really impressed this time"

3
08/11/2017

This is our go to hotel for edmonton, i cant even remember how many times we have stayed here. This last time I booked our room using airmiles and that was a mistake. We are platinum members and get treated as such under normal bookings, but when I booked using airmiles we weren't treated as well. Its the small things that count for us and we definitely noticed a change. So we are planning to go back to Edmonton at the end of this month and will probably find a different hotel to try. Hopefully the next time we decide to stay here its better.

"Good value"

4
08/11/2017

Great location for easy access off the high way and close to the airport. One of Edmonton's best pizza restaurant is in the same parking lot which makes for a great dinner. A lot of restaurants and shopping in close proximity.

"No Surprises"

4
07/11/2017

Great hotel. Well located with easy access to major roads. Staff is very friendly and very helpful. Pool with slide is very fun for children. The rooms are always very clean and they are a good size. Only complaint is the parking lot is poorly laid out.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am so happy to hear that our staff are friendly and helpful, we strive to ensure great customer service so our guests continue to stay and feel at home and welcomed. Again, thank you for your feedback and we hope to see you again soon!

"Always a great stay"

5
02/11/2017

Great staff who are always accommodating. Rooms are always clean, towels fresh and no old hotel smell. Hearty breakfast options and nice pool area. Restaurants within walking distance or take a short drive for shopping and entertainment.. Easy access to all major routes.

"Great Staff"

5
02/11/2017

Phenomenal front desk staff. Make you feel welcome and make sure you are checked promptly. They also make sure you are familiar with the hotel and all the amenities. Breakfast room is very spacious and inviting.

"Best Western Plus South Edmonton Inn & Suites"

5
02/11/2017

Booked two rooms for a one night business stay. The rooms were clean and quite and the beds were comfortable. The express check out made the check out fast and efficient. The breakfast was great as always. Thank you Best Western!!!

"Great Staff!"

4
01/11/2017

We took a group of families up for an Ultimate tournament. BW Plus Sth Edmonton went the extra mile to accommodate our needs. Nice rooms. Good location for our event. Excellent staff with superb attention before, during and after our trip.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am so happy to hear that we were able to accommodate your needs, and even go the extra mile! We strive daily to make any stay at our hotel memorable to our guests. We truly appreciate your feedback and hope to see you again soon!

"Great stay"

4
01/11/2017

Great hotel, friendly staff, clean and quiet. There are a couple of great restaurants within a 2 minute walk: Chop if you want a nice steak, and the White Spot if you want a more relaxed atmosphere or a lounge in which to watch some sports. Very conveniently located for where we had to go.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am so happy to hear that you enjoyed your stay! We are located close to a couple of restaurants, along with major roads and highways to make getting anywhere in the city easy to get to! Again, thank you for taking time to review your stay and we hope to see you again soon!

"Very comfortable"

5
26/10/2017

Hotel was very clean and comfortable. Beds were amazing, but the pillows were slightly lumpy. The pool is very warm, except there is no shallow end for small kids. The breakfast was probably the best I have had for continental. Great location if you're shopping in South Common!!

"The only place we stay in Edmonton anymore"

5
26/10/2017

Nice, clean rooms. Great pool/water slide for the family. Excellent breakfast lounge in the am. Conveniently located with easy access to many areas of the city. Competitive prices for rooms. Hard to beat.

"Awesome Value For Money"

5
24/10/2017

Very spacious and clean room with super comfortable bed! Modern bathroom with emergency amenities available from reception if you forget something! Great service, and good breakfast included. All in all a great deal. Will definitely stay here again.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am so happy to hear that you enjoyed you stay and we were able to help you with some items that you forgot! We strive to ensure our guests have the most comfortable stay possible. Again, thank you for taking time to review your stay, we hope to see you again soon!

"BEST WESTERN SOUTH EDMONTON"

5
23/10/2017

Best Western Hotels are always reliable! This hotel is conveniently located with lots of parking. The rooms are very clean and comfortable beds. The complimentary breakfast has a great variety with hot food included.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us! I am so glad that we were able to continue to meeds all of your needs as a guest. We truly appreciate your loyalty to the brand. Again, thank you for reviewing your recent stay, and we hope to see you again soon!

"Pleasant Stay"

4
22/10/2017

Staff were always courteous and helpful. Breakfasts were reasonably good but I am not a big breakfast person. Room was clean and quiet. I stay a lot in Best Westerns when travelling and they did not let me down.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am so happy to hear that you're loyal to our brand when traveling! We love to hear that our hotel, along with other Best Westerns are able to meet all of your needs as a guest. Again, thank you for taking time to review your recent stay with us and we hope to see you again soon.

"Best value and experience bar none!"

5
18/10/2017

I went to this hotel because of the price. Was I ever pleasantly surprised. Large vwery modern room, almost new, exceptionly clean, All staff ectremely polite and helpful. Hot breakfast best I have seen in years for this price range and I stay in value priced hotels about 70 nights per year. Never been here before but if in the Edmonton area I would travel a fair way to come back here and I do not overrate unjustly. I call a spade a spade but this was a diamond for the price of a spade.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am happy to hear that you enjoyed your time. As traveling and being away from home so much can get tiring, we try to make your stay with us comfortable. Again, Thank you for taking time to review your recent stay and we hope to see you again soon.

"King jacuzzi"

3
15/10/2017

Not too impressed with the king jacuzzi No wine glasses and had to request the bath robes. Couldn't even get wine glasses from front desk. The bed was comfortable and the staff was friendly Expected more for a jacuzzi suit

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for reviewing your recent stay with us. I truly apologize that we didn't meed your expectations for the jacuzzi suite. We have recently gotten new wine glasses, so this should no longer be an issue going further. I will be sure to look into solutions regarding bath robes in the rooms as well. Again, thank you for taking time to review your recent stay and we hope to see you again.

"Best Best Western in Edmonton!"

5
15/10/2017

I have to start with that the bed was the most comfortable I've slept in and I'm very long time. The hotel met and exceeded all my expectations. Location was easy to get to staff was friendly and professional, everything was modern clean and well kept. Good job guys, I am fussy and you guys set the bar high for my next hotel!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am so happy to hear that we exceeded your expectations! We always love to hear feedback on how comfortable our beds are, thank you. We hope to see you again soon!

"Edmonton south"

5
15/10/2017

We booked on the run, visiting Edmonton for first visit. We have stayed at Best Western throughout the world, and they are always good. Best western south was no exception, from the checkin where we were given an upgrade, to checkout it was a great experience and we would have no issues recommending this Hotel to Travellers.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am happy to hear that you're so loyal to the Best Western Brand, and we met all of your expectations. Again, thank you for taking time to post a review, and we hope to see you again soon.

"Great place to stay"

5
12/10/2017

Very comfortable beds, had a king suite room, lots of space very clean, good amenities. Staff very friendly and accomodating. Definitely will stay here again. Nice hot breakfast lots of options. Good area shopping near by.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. Our king suite rooms are a personal favourite, very comfortable and spacious with a sitting area. Again, thank you for taking time to review your recent stay and I hope to see you again soon.

"Best WEstern Edmonton South"

4
12/10/2017

Have stayed here a few times. Got a great rate with my Best Western membership. Kids always like the ool and we enjoy both the hotel and its location. Close to White Sot and South Ed Commons. Staff is always very helful and friendly.

"Good Location and pleasant staff"

4
12/10/2017

Stopped for overnight stay. Did not encounter any issues during the stay. Rooms look a bit jaded and breakfast experience was fine. One note that Breakfast attendant was very quite with less interaction with guests on the other hand Housekeeping team and the front desk team were friendly and interacting with pretty much everyone.

"Great for family vacation"

4
10/10/2017

We were a large group ages from 4 years to 70. We were offered a small meeting room for a couple of hours in the evening that allowed us to have a place to visit besides individual guest rooms which worked great for us. The hot tub was not working for the entire Thanksgiving weekend but that was beyond the hotels scope to repair but we were given extra rewards to compinsate for this. I would stay here again

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I am so glad to hear that we were able to give you access to our small meeting room, so your family gathering was more enjoyable. Meeting with large families over the holidays can be difficult to accommodate, I'm please that we were able to help. Our hot tub unfortunately went down right before the long weekend, which is never an easy time to get parts to repair. However our pool was still able to be used, and I am happy to hear our front desk agents were able to find a solution for you. Again, Thank you for taking time to review your recent stay with us, and we hope to see you again soon!

"Successful satisfaction"

4
09/10/2017

Family event in Edmonton. Choose this hotel for price, location and pool for the family members who have kids. Location suited us fine - close to family, close to shopping and close to main thoroughfare. Rooms were spacious and clean. Liked the fridge and micro for optional snacks late at night and early morning. Breakfast was adequate, Denny's is right across the parking lot for options. A few other restaurants close by if needed. Was a Thanks Giving Weekend so very busy with children which we don't have but we really didn't notice too much except at the breakfast time. Staff were friendly and helpful. Overall - this hotel for the money was just great.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for reviewing your recent stay with us. I'm so glad to hear that you were able to enjoy Thanksgiving weekend with us, and make use of the extra amenities. Again, thank you for reviewing your recent stay with us. I hope to see you again soon!

"Excellent location"

5
02/10/2017

the Hotel and rooms are always clean and staff are excellent. great location as its close to everything you need. large shopping centre within 5 minutes. I stayed here for years cause of the people. very helpful

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. We're so glad to hear that you continuously stay with us. We truly appreciate your loyalty to our brand and our hotel. I hope to see you again soon!

"Very Comfortable"

5
28/09/2017

The foyer was very inviting and check in was painless. Our room was clean and laid out very nicely. We appreciated it had a fridge and microwave as well. The pool was lots of fun and the staff was very friendly. We were able to order pizza in and it was delivered to our room. We really enjoyed our one night stay and would recommend this hotel to others.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. We're so glad that you had a chance to enjoy our pool, as it is a great attraction to our hotel. We hope to see you again soon.

"Very comfortable"

4
28/09/2017

Breakfast has variety Pool is nice an refreshing Hot tub is relaxing Gym is good Staff is friendly and professional Beds are comfortable The room with jacuzzi is a lot of fun Hotel is very close to the airport

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. Im glad you got a chance to use all of our extra amenities, such as the hot tub and pool! Our convenient location off of the highway makes easy access to the airport, along with many restaurants, and shopping. We hope to see you again soon!

"Great Rate, Service and Sleep"

5
27/09/2017

Stayed at this hotel for 2 nights last week. The check in staff was very friendly. The room was quite clean, comfortable and modern. Didn't try the breakfast as we had appointments but would definitely return to this hotel again and recommend it to family and friends.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. I'm very happy to hear that our staff were friendly, and you enjoyed your room. I hope you do get a chance to stay again and try our breakfast. We hope to see you again soon!

"Great Place for Family Stay"

4
25/09/2017

This hotel was a great place especially when you have a family or children. The breakfast was hot and very good and the pool with water slide is a favorite for both the kids and adults. Great for teams!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. We're so glad to hear that you and your kids got to enjoy our water slide, I've heard great things about it. We hope to see you again soon!

"Comfortable Beds"

3
21/09/2017

I stay at this hotel frequently and overall I never have a problem but this time I was not impressed with the cleanliness of the room. The bathroom door was disgusting and could use a wipe down. It made me wonder how clean the rest of the room was. It was obvious that the house keeper was in a hurry and did not take pride in her/his work!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. We appreciate your continued business and truly apologize for your experience. I will be sure to bring your comments to our housekeeping department to ensure that situations like these do not occur again. Again, I thank you for your review, and hope that you will stay again.

"Recommend"

4
18/09/2017

One night stay with family for weekend. Very satisfied with all amenities. The pool and hot tub were a hit with the kids. Parking was limited but we arrived late. Would certainly recommend. We would stay again.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. Our pool and water slide is a huge attraction to our hotel. Families of all ages are able to enjoy it. We hope to see you again soon!

"Friendly, clean, great value"

5
18/09/2017

Checked in late, front desk staff were very helpful and upgraded room. Room was clean and hotel was quiet. Bed was a little softer than we are used to, no issues. Would definitely stay again on our next visit to Edmonton

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. We're glad to hear that you enjoyed your stay, and will stay again!

"Quality hotel for a good rate"

5
12/09/2017

Good hotel and good quality for the rates. Nothing too fancy, but it has a nice pool and hot tub and nice modern rooms. When I asked for a quiet room since it was not busy, the clerk went out of his way to accommodate me with a very pleasant attitude. The full hot breakfast had lots of variety and everything was well laid out and fresh. This was the second time here for me and I'll definitely stay here the next time I'm in Edmonton on business.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to post a review of your recent stay. We're so glad to hear that you enjoy our breakfast, and had time to use the pool and hot tub. We strive to accommodate our guests needs whenever we're able to! We hope to see you again soon!

"Great place to stay"

5
11/09/2017

Great place to stay. Swimming pool for all ages. Staff are friendly. Breakfast included with the price of the hotel. Great pizza place across the way. Minutes away from great shopping/ movies etc.....

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay with us. We're glad that you had a chance to use the pool. Our water slide is a great attraction for everyone! We hope to see you again soon.

"2 Year Old Birthday Party"

5
11/09/2017

The Motel and Rooms were clean and very comfortable. Breakfast was great with many items to choose from. Would definitely recommend it to anyone and will definitely be back. Also stayed here last year.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking time to review your recent stay at our location. We're glad that you enjoyed our breakfast, we have made recent changes to the breakfast line and have heard nothing but good things. We hope to see you again soon!

"Vacation stop over"

5
11/09/2017

We stayed at this location, just because the other BW location we normally stay at was full, after 2 nights at this location, this will be our new place to stay while in Edmonton. They had great service, rooms were clean and comfortable. Breakfast was perfect with several options, eggs, sausage, toast, cereals, fresh fruits.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We're so glad to hear that we are your new place to stay while in Edmonton! We strive to provide warm and welcoming service. We hope to see you again soon!

"Amenities & Clean"

4
10/09/2017

Amenities provided at the hotel are great and the staff is wonderful and friendly. The breakfast area is very clean and a good selection of hot and cold food items. The pool and deck was clean and spacious - great water slide. It was nice to have warm water temperature in the pool and the hot tub was hot. No complaints with the fitness area except it would be nice to have another bike. The room overall was clean but just an average room with a very uncomfortable armchair. The beds were comfy. I am very scent sensitive and there was some sort of scent in in the room. Thankfully, the windows were able to be opened to air it out. Overall, we were quite happy and felt safe with the hotel.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking the time to review your recent stay with us. We're glad to hear that you got to experience all of our extra amenities. We're constantly looking for ways to improve, and truly appreciate your feedback. We hope to see you again soon.

"Great location, close to everything"

4
05/09/2017

This is an excellent hotel. Family friendly with a nice pool and waterslide. Hot tub too. It has a great breakfast buffet which is included. Very friendly staff. Beds are extremely comfortable, as are the pillows.

"Nice"

4
03/09/2017

AC unit didn't want to adjust the temperature in our room. Otherwise a great room and stay. Front desk staff was friendly and helpful and let me keep my second room key at the desk so I didn't have to come down to meet my other half since the elevators require keys to use them.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking the time to review your recent stay with us! We apologize for your a/c unit not working properly, but are glad you enjoyed the rest of your stay! We hope to see you again soon.

"August 2017 Edmonton stay"

4
02/09/2017

The hotel is well situated in the city. It is very clean and the staff are very attentive to the needs of their guests. Wi Fi works well and the breakfast was good and provide a good variety on items each day. Would suggest getting to breakfast by 08:30 if you want to avoid the rush.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We are so pleased to read you enjoyed your recent stay with us. We strive to provide the best service, and we hope to see you again soon.

"washroom supplies"

3
02/09/2017

very poorly supplied of clean face towels, how many, sometimes 2 other times 1 new 1 left from day before and was used, different amounts of shampoo and items left per day. rooms were clean daily and staff was friendly.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for the lack of washroom supplies. This is a concern that we have not taken lightly. We will be sure to look into the situation further to be sure you receive the proper amenities in your room during every stay. We hope you will consider staying again.

"Wonderful Stay"

5
31/08/2017

Desk clerk (Sarah) was very helpful with future hotel bookings and our stay.Also we found your pool facility very spacious for the family and others. The breakfast selection was very good and everyone was satisfied.Very pleasant stay.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We are so please to hear that you enjoyed your stay with us. We strive to provide the best service possible. We have also continuously been making changes to our breakfast line up, we're glad that you enjoyed it!

"Our August 27/ 17 Hotel Review"

5
30/08/2017

Our overall experience at this hotel was excellent. The staff were friendly and helpful and the hot breakfast was great. Our room was clean and well appointed. We will plan to stay at this hotel on our next visit to Edmonton.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We are so pleased to read you enjoyed your recent stay with us. We have recently made changes to breakfast, we're glad to hear that it was great. We hope to see you again soon.

"Terrible service. Very unfriendly staff. They do not seem to care. We arrived at 10:30 at nite and had 2 kids with us."

1
29/08/2017

We had 2 kids and upon arrival the checkin took 30 minutes although we made our reservation ahead of time. We stayed for 3 days and the next morning they made us move to another room because someone double booked the room.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. System errors do happen, which results in double booking. We apologize that we could not accommodate to keep you in the same room. But we will look into other ways to handle this situation in the future.

"Great Value"

5
28/08/2017

This hotel was a an excellent property for the price. We will be going back there soon. The staff were friendly and courteous. The breakfast was well presented and had a variety of everything for anyone. The food was fresh, hot, and delicious. We didn't use the waterslide or pool this trip but our kids would have loved it!!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We are so pleased to read you enjoyed your recent stay with us. We are equally pleased to read you enjoyed the breakfast. We have recently made a few changes in this area and it's great to know the changes have improved our breakfast. Our water slide is very popular with the kids, we hope that you're able to come back with your kids and enjoy it too!

"Always very good to excellent"

5
28/08/2017

The staff are always helpful and personable. The rooms are relatively large and the beds are very comfortable. Breakfast is good to fair and the facility, quality and service at breakfast compares well with other similar facilities. there is ample parking and a number of restaurants nearby. There is also very good access to the city and to highways both to the south, east and west. We highly recommend this hotel.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We are so pleased to read you enjoyed your recent stay with us. Our location is very convenient to the major highways, so you can access most areas of the city within a reasonable time! We hope to see you again soon.

"Leisure"

5
21/08/2017

Excellent hotel within a quiet location. Staff was very friendly and very helpful in answering any questions that may have came up. The hotel looked very clean and presentable to anyone that was looking at the hotel from the road or parking lot.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for your review. We are glad you enjoyed your stay with us, and were happy with the service our staff provided. We strive to ensure that the hotel clean and well kept. We hope to see you again soon!

"Great Hotel with Friendly Staff"

5
21/08/2017

I stay at the Best Western South Edmonton at least once a month and every time they are extremely friendly and the rooms are always clean and quiet. The breakfast is well stocked and Tess the breakfast host makes sure everything is clean and replenished. A great hotel.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We are pleased to be your hotel of choice when you stay in Edmonton! Thank you for being a loyal guest, and we're glad to hear that you're able to enjoy all of our amenities!

"Wonderful"

5
20/08/2017

The front desk staff were friendly and more than helpfu. They werel especially good at dealing with our reservation screw-up because several of our family members all made the same reservation. The breakfast was delicious and the breakfast room was spacious. The pool was fun. I would go back there for sure.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We are so pleased to read you enjoyed your recent stay with us and the front desk staff were helpful in sorting out your reservation mix-up. We are equally pleased to read you enjoyed the breakfast. We have recently made a few changes in this area and it's great to know the changes have improved our breakfast.

"ask about the automatic thermostat setting"

4
20/08/2017

Everything was fine with the room, except for the thermostat resetting to 85 degrees F each time we were out of the room. It did eventually cool down when we reset the thermostat upon our return, but there was no mention of this at the desk, and no signs in the room or notes in the desk binder that this would occur. We never did mention this at the front desk when we went by, as they were always busy with customers

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking the time to post your review regarding your recent stay at our property. Please accept our apologies regarding the issues you experienced with the thermostat in your guest room. Please know that we do not have thermostats that reset when a room is unoccupied, therefore there is something wrong with the one in this particular room. We'll have our maintenance staff look at it and make the necessary repairs promptly. We want all our guests to let us know of any issues they may be experiencing while staying with us, so we can have an opportunity to correct the problem. We hope that all our guests experience a superior stay with us. Again, please accept our sincerest apologies. We hope you will give us another chance to provide you with a superior stay the next time you require accommodations in South Edmonton.

"Great stay"

5
18/08/2017

Was a very well kept hotel, staff was extremely polite and helpful. Breakfast was great. Would definitely stay here again, if we ever needed to travel to Edmonton, as well as recommend to others. :) :)

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for your review and that you would recommend us to others. We greatly appreciate it, as word of mouth means so much these day. We strive to provide our guest with a superior stay and with everything they need in a hotel. We look forward to welcoming you the next time you visit South Edmonton.

"Good value for your money!"

5
17/08/2017

Was very pleased when my staff could provide for the specific request I had made( quite corner on top floor). Very accommodating staff, nice big room, complimentary breakfast, walking distance to many shops and restaurants, close to airport. All I want in a hotel! Would stay again!

"Value and quality service"

5
17/08/2017

This is our hotel of choice when visiting Edmonton. It is quiet and the room quality is excellent. I recommend this hotel without hesitation. The hotel is conveniently located close to the South Edmonton Common outlet mall and the Calgary Trail.

"Awesome hotel. Family friendly"

5
17/08/2017

We absolutely love this hotel. It is perfect for families, but my husband also loves to come when in the city for business. Staff is always very friendly and accommodating. The kids love the pool and waterside. We come to this hotel every time we are in the city. Perfect location for shopping!!!

"weekend of soccer"

4
14/08/2017

nice hotel , clean very nice location restarents close by which is nice. good breakfast nice variety. big rooms nice tv, room to have a group meeting with a meal we brought in. Lots of parking which is nice. it is a very nice hotel I will stay here again if necessary in the future. the price was also very reasonable, and to my liking.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking the time to write your comments and post your review. We have become a popular hotel for sports teams and families. We are pleased to read you enjoyed your recent stay and will stay again should you require accommodations in South Edmonton in the future.

"Great Value Stay"

5
14/08/2017

Modern, clean hotel with excellent amenities and location regardless the purpose of your stay. Breakfast is more than sufficient with conscientious staff to ensure everything is available. Rooms are spacious and clean.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We are pleased to read you enjoyed our upgraded hot buffet style breakfast. We have recently added and changed some items, so it's great to know the improvements have helped and guests are enjoying it more. Many guests choose our property for it's convenient location and we're pleased you chose us as well. We hope we will be welcoming you again in the near future.

"Excellent value for money"

5
10/08/2017

Conveniently located on the south side of Edmonton, this hotel offers excellent value for money. My room was clean and cool. The Internet connection was quick and easy. Parking was plentiful. The staff were courteous and efficient. I appreciated the quality of the food as well as the choices for the complimentary breakfast. Unlike some competitors, this hotel offers fresh fruit.

"Good hotel to stay at."

4
07/08/2017

It is clean and spacious, comfortable beds, great amenities and good service, kid friendly plus a good location. Some rooms have bigger fridges than others. I definitely will book this hotel again if I had to.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking the time to write your comments and post your review. We truly appreciate your business and your feedback. We are definitely an excellent choice for families; as water slide is a huge hit with kids of all ages. We look forward to welcoming you during your next visit to South Edmonton.

"Convenient and exceeded all expectations"

5
05/08/2017

Comfortable & clean hotel with a daily hot breakfast buffet. Friendly staff and ideal location made this a great stay for us. Room and amenities modern and functional. Lots of parking, if not right out front.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We truly appreciate you taking the time to write your comments and post your review, thank you. We are pleased you enjoyed the hot breakfast buffet and found our location convenient for your needs. We hope you will choose our property again, the next time you require accommodations in South Edmonton.

"Close to where you need to be"

4
04/08/2017

Good hotel for getting to places either for shopping or evening out of entertainment. Quiet hotel. For breakfast the food served is great however it could be hotter. Found all the hot foods were quite cold.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We are pleased you found our location great for shopping and entertainment. Thank you for letting us know about the hot items being on the cold side. We are looking into the issue and will have them taken care of promptly. We hope we can welcome you again the next time you require accommodations in South Edmonton.

"Great stay in Edmonton"

5
03/08/2017

BW Plus SouthEdmonton was a great location to end a 20 day motorcycle trip that covered 4300 miles. They had everything I needed and wanted. Great beds. Breakfast was as expected with good quality and the cleanliness of the dining area was very good.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We are so pleased you had a great stay with us recently. 4300 miles over 20 days on a motorcycle, that sounds like an amazing trip. Thank you for taking the time to write your comments and post your review. We hope you will stay with us again the next time you require accommodations in South Edmonton.

"Great Value"

3
02/08/2017

We stayed only one night at the Best Western, my daughter had some business for the day. Beds were very comfortable, but the pillows needed to be replace. Breakfast was from 7 until 9:30 am. We got there around 9 and there was very little left until the replished the items. We landed up my having what was left (continental breakfast).

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We appreciate you taking the time to write your comments and post your review, thank you. Please know we have new pillows on order, however, they have not yet arrived. The breakfast hours during the week are 6am - 9:30am and extended to 10am on weekends and holidays. I will be speaking with the attendants to ensure they are being more attentive to the breakfast items and replenishing promptly. Thank you for bring this issue to our attention. We hope you will stay with us again the next time you require accommodations in South Edmonton.

"Another 5 nights"

4
02/08/2017

This was my third stay at this property. As last time, great location, clean, good price, friendly staff, good beds, dark rooms, and area is quiet except for vacationing KIDS running the halls. My other times here were all during non summer and no issues. Just know if its summer kids will be running wild... all for fun but get a handle on your kids people, running halls, banging, jumping on beds should not be going on after 9pm... some people are up ay 5am for work.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for your comments. Your business and feedback are very important. We appreciated you pointing out the issue with kids running in the halls past 9pm. I'll ensure the staff better monitor this situation on a daily basis. We look forward to welcoming you again during your next visit to South Edmonton.

"Quiet comfortable night stay"

4
02/08/2017

Enjoyable stay. Nice, helpful staff. Pool was warm!! Water slide fun. Small pool if there are a few families. Every where was clean. Lots of parking, although not right by the door. Location is far south away from west ed and other attractions/shopping/restaurants; however, short drive to nearby commercial area. Denny's and white spot only eating nearby, nothing in the hotel past breakfast. Wifi worked perfectly and easily. Seating avail in the lobby, nothing quiet. Staff was very nice; however had to wait at check in, and other times as the one person was always busy with another guest. I did not have breakfast so cannot comment. Our room was near the breakfast area and we did not hear anything or anyone..... peacefully slept. The bed was soft. Not many towels or amenities but staff was nice to get what we needed. If you don't need to be further north, I highly recommend hotel.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for taking the time to write your comments and post your review. We truly appreciate your feedback. Knowing what you liked and how we can improve helps us to deliver a superior experience to future guests. We are conveniently located to lots of shopping in Edmonton's South Common. Although we do not have a restaurant connected to our building, we do have one in our parking lot. Royal Pizza has been a great choice for families and those staying with teams. The Chop Steakhouse and bar and Dennys is located directly behind the hotel, and is within walking distance. As is the White Spot located across the street. Located just off the QE2, we have been a great choice for travelers coming from the airport and those needing easy access to the Anthony Henday. We are pleased you were able to have a peaceful sleep while staying with us as well. We have many guests asking where they can purchase our mattresses as it's the best sleep they've had in a long time. Again, thank you for your time. We look forward to welcoming you again the next time you require accommodations in South Edmonton.

"No towels no water"

5
01/08/2017

Staff was trying to hoard towels and water! need 200 characters to post qwertyui qwer tyypupuijdl dkeppep lef vkpe tyypupuijdl dkeppep lef vkpe sdkfljv mropt vm ldkvmidsdj mjgpioerv aserlpj vntju nv a'wp ermvj pwe wep

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
I appreciate you taking the time to post your review, thank you. I apologize we had a shortage of towels and water during your stay. Please know we had linen ordered, however it had not yet arrived prior to your stay. Regarding the water, I'll be speaking with the staff to ensure they have drinking water available for our guests. Thank you for bringing these issues to my attention and please know we are on top of resolving them. We hope you will give us another opportunity to deliver a superior experience to you should you require accommodations in South Edmonton in the future.

"Would stay again"

5
27/07/2017

It was a great sleep in a comfy bed. It was a quiet stay even when hotel was full. We will be returning for sure. Recommend this hotel for anyone looking for a place to stay in or around South Edmonton.

"Was a nice stay"

4
23/07/2017

The room was nice, the hotel was easy to get to. The service was good. Had a good breakfast that was different each day with a fairly large variety. Worked long days so I didn't try the exercise room or the pool but they looked good.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking the time to write your comments and post your review regarding your recent stay with us. We appreciate your business and use your feedback to ensure future guests experience a superior stay with us. We hope we can welcome you again the next time you require accommodations in South Edmonton.

"Best hotel in Edmonton"

5
21/07/2017

Excellent in every respect. One of the best hotels we have ever used. Very up to date, clean, courteous staff. Excellent breakfast in a clean spacious area. No complaints at all. Not much else to be said.- all good.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We are so thrilled you enjoyed your recent stay with us. Taking the time to write your comments and post your review are truly appreciated, thank you. We look forward to welcoming you again during your next visit to Edmonton.

"Highly Recommend this Hotel"

5
20/07/2017

This is an excellent hotel with very conscientious and helpful staff. Every one at the hotel, including the front desk staff, the maintenance person, the breakfast room attendant, and the supervisor of housekeeping, was positive, helpful, and appeared to be very conscientious about doing their job well. The hotel has a great water slide for young children, an EXCELLENT laundry room, and very clean, well-maintained public areas. As a person who has an allergy to animal hair, I really appreciated the hotel's "no pets allowed" policy. The hotel is very conveniently located on the south side of Edmonton, near South Edmonton Common. I would definitely recommend this hotel to any one who requires accommodation in this area of Edmonton.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking the time to write you comments and post your review. We truly enjoyed having you stay with us. The staff are dedicated to ensure our guests experience a superior stay. We appreciate our guests feedback as it helps us to know what our guests like and where we can improve. We hope you will be able to come back and visit us again soon.

"The great place for a leisure"

5
20/07/2017

We got the good service during our stay. The staff was very professional and friendly. The breakfast was tasty and diverse. The room and the bathroom were clean. The good price for such quality level! We really enjoyed our stay!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We are so pleased to read you enjoyed your recent stay with us. Thank you for taking the time to write your comments and post your review. We truly appreciate your feedback so future guests are able to make an informed decision. By telling us what you liked and where we can improve helps us deliver a superior experience to them as well.

"Another Soccer Trip"

5
17/07/2017

Always stay when we travel to Edmo. Location is great. Breakfast is great and plentiful. And Roya Pizza next store. Staff are awesome. Rooms are clean and spacious. Any time we come to Edmo we will always return.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for taking the time to post your review regarding your recent stay with us. We are pleased to read our property is your go-to location whenever you require accommodations in South Edmonton. We continually strive to ensure our guests experience a superior stay to ensure they become repeat guests. With our convenient location to amenities and sports fields nearby, we are a great choice for teams and families.

"Excellent hotel"

5
17/07/2017

Very nice hotel with lots of amenities such as pool and breakfast. Clean rooms and nice comfortable beds and pillows. The staff are great. Don't forget to get pizza from Royal Pizza. Walking distance and it's the best!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking the time to let other's know about your recent stay at our property. We truly value your feedback and any suggestions you might have. Our hotel is a popular choice for families as the pool and water slide are a big hit. With the many restaurants within walking distance, it's nice for those staying a few nights to have different foods to choose from. We continually strive to provide our guests with a superior stay and look forward to welcoming you again the next time you require accommodations in South Edmonton.

"Great South Edmonton Hotel"

5
16/07/2017

I booked 2 rooms here for July 10-11th . I usually book the Four Points by Sheraton Gateway, as it's a great hotel. I decided to try Best Western Plus South because it was a bit less $ and had breakfast (a bonus)! I am so glad I did, as we all liked it! Will book it again, if the price is right!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We are pleased to read you enjoyed your recent stay with us. Thank you for taking the time to write your comments and post your review. Your business is truly important to us and we want to ensure you book with us again in the future. If you have any questions or concerns when making your next reservation, please know I am available to assist and answer any questions.

"Very good location, clean and comfortable"

5
10/07/2017

This hotel has a great swimming pool with a slide for people to use.it's in a good location for outings to any location you want to go to as it's close to bus stops or LRT stations. You can walk to Kingsway Shopping Center which is just across the street.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking the time to write your comments and post your review, however, I believe you are referring to a different Best Western Hotel. Although, we are conveniently located in South Edmonton, near Edmonton's South Common shopping, the Kingsway Shopping Center is located closer to the City Centre. Our location has easy access to QEII and the Anthony Henday and we are located a short 10 minute drive from Edmonton's International Airport. Perhaps the next time you require accommodations in Edmonton, you will try our location. We would be happy to welcome you.

"excellent"

5
05/07/2017

once again, Best Western has provided us with excellent service from the time we arrived to the time we checked out. We used the express check out, easy pesy. Everything was clean, fresh towels for the pool area. I did suggest some outside sitting areas if possible

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We truly appreciate your business and welcome you suggestions. We will look into the possibility of adding outdoor sitting areas as we work towards implementing improvements. Thank you for taking the time to write your comments and post your review. We hope you will be able to come back and visit us again.

"Excellent stay"

5
04/07/2017

Comfortable beds, friendly staff, large rooms, slide for the kids, good breakfast excellent stay every time. Check in and check out is always smooth, staff even have treats for the kids on check in. No disappointments

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking the time to write your comments and post your review. We value your business and feedback. Our pool and water slide are a definite hit with families. We look forward to welcoming you again should you require accommodations is South Edmonton in the future.

"Burton Cumming's rock concert"

4
28/06/2017

Best Western member. Great stay but we are starting to notice more and more scammers are approaching patrons in the parking lot when you are parking your vehicle. Can be unsettling to some when this happens.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for letting us know about the issue of the scammers in the parking lot. We will be addressing this issue so they know they are not welcome, at any time, on the property. We hope you enjoyed the concert and that you will choose our hotel for the next concert you would like to attend in the city.

"Best OF THE BEST"

4
28/06/2017

If your traveling into Edmonton for Business or Personal, whether from southern Alberta or flying in this Best Western is conveniently located near the Airport or Hwy (2) south. Great friendly staff, good quality rooms that will meet or exceed your needs. Breakfast is great and has items to meet your dietary needs. I am a 'Celiac' and they have items that meet my dietary requirements.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for taking the time to write your comments to let others know about our breakfast. We are so pleased to be able to provide gluten free options, which are available upon request. Our staff are always ready to welcome our guests and assist with their individual needs. We look forward to welcoming you again during your next visit to the city.

"Best Western Plus in Edmonton South best ever"

5
27/06/2017

We were in Edmonton for medical reasons. The young lady at the desk accommodated our need for a room allowing for mobility issues, was extremely helpful and lovely to deal with. The breakfast is excellent, and the staff person cheerful and keeps as an eye out in order to refill dishes as soon as they dip a little. All in all, recommend this hotel heartily.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for choosing our property for your recent accommodation needs in South Edmonton. We truly appreciate your business. We would like to take this opportunity to thank you for taking the time to write your comments, post your review and recommend our hotel. We hope all went well with your medical appointment and look forward to welcoming you again, should you require accommodations in South Edmonton in the future.

"Comfortable Overnite Stay"

5
27/06/2017

Pleasant and accommodating staff Clean and comfortable facility Close to shopping outlets Close to Dental Centre Quick exit onto Antheny Henday freeway to leave Edmonton via the outskirts rather than through the city. Time-saver.

"Business meetings"

3
26/06/2017

Room was booked as premium king. I was given a standard queen. Pillows not comfortable. (Not enough support) Bed only passable. I would be extremely reluctant to book into this hotel on my next stay in Edmonton. Location was good. Parking availability was good. The room, which is the main reason that I pick a hotel, fell way below expectations. Very uncomfortable sleep. Especially when compared to the Best Western in Lethbridge and all the Holiday Inn's that I have stayed at. Wouldn't recommend this hotel to anyone.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
I apologize for the issue you experienced regarding the room type. Please know I have instructed the front desk to ensure our guests are assigned the room type they book or an upgraded room, never a lesser room type. It's a Best Western standard that all Best Westerns use the same pillow. With that being said, I do know that some of our pillows are at the end of their life cycle and I will be working on getting these replaced with new. Again, I sincerely apologize for you being assigned the wrong room type and having to inconveniently move to the correct room type during your stay. I hope you will give us another opportunity to deliver a superior experience to you in the future.

"Medical consultation"

3
21/06/2017

2 bedroom, air conditioning worked in one bedroom only. Picked this hotel for the amenity to my early morning appointment location. The staff was apologetic for the air conditioning not fully operational.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We appreciate you bringing the issue of the air conditioning unit to our attention. We have had maintenance look at it to ensure it's fully operational for future guests. Thank you for taking the time to write your comments and post your review. Your feedback helps us deliver a superior experience to you and other guests in the future. We hope you will come back and visit us again the next time your require accommodations is South Edmonton.

"Business"

5
19/06/2017

The staff were exceptional, room was very clean and comfortable, breakfast selection was very good and the attendant did an excellent job to ensure that I received everything that I required. She also kept the tables and lunch room extremely neat.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for taking the time to write your comments and recognizing the staff for their efforts, they will be truly thrilled. We appreciate your business and look forward to accommodating you again the next time you visit South Edmonton.

"Great Family Stay"

4
19/06/2017

On the south side of Edmonton with easy access to highways and shopping. Breakfast was good with a automated pancake machine and water slide is nice for kids, but water was a little cool. Overall a great value for a family.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We are pleased to read you had a great stay with us recently. Thank you for taking the time to write your comments and post your review. The temperature of the pool has been adjusted and is now at a comfortable temperature, approved by Alberta Health Services. We hope you will stay with us again, the next time you require accommodations in South Edmonton.

"Great location with decent restaurants"

4
13/06/2017

We found the hotel easily, check in was quick, room was typical, but comfortable. Swimming pool with waterslide so lots of kids enjoying that area. Nice exercise room. My only complaint were the pillows. I ended up bringing mine from my car. Would recommend this hotel.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for taking the time to give your feedback and post your review. Your comments and suggestions are very important and helps us deliver a superior experience in the future. We look forward to welcoming you again, should you require accommodations in South Edmonton in the future.

"Kleen vs Clean"

2
13/06/2017

bare minimum effort for room cleaning so lets call that kleening! I know kleening isn't a word, but neither is what the housekeeping staff do at this hotel! The lobby chairs are ripped and some kind of sticky stuff all over the cushions. Certainly not worth the money!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for your feedback regarding the cleaning efforts. Please know we are working on implementing improvements in this area, as well as, other areas of the hotel. We hope you will give us another chance to show you our improvements in the future.

"Quick Trip"

5
12/06/2017

Great hotel. Conveniently located off of the hi way. I checked in at 2 am and the staff was very friendly and welcoming. They knew I was coming late and they were ready for me when I arrived. I would highly recommend this hotel. I will definitely stay here again.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for taking the time to write your comments and post your review. We look forward to welcoming you again the next time you require accommodations in South Edmonton.

"Clean, bright and good location"

5
11/06/2017

This hotel would make an excellent choice for anybody stopping in to Edmonton for business or errands. While not located near many major tourist attractions, it is close to shopping and conveniently near the intersection of two major roadways, which makes getting around the city very easy. I saved a lot of time running errands that way. Staff were pleasant and professional during my every interaction with them and the room was spotless and in good repair.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Taking the time to write your comments and post your review regarding your recent stay with us it truly appreciated. We are pleased you found the location convenient for your needs. With easy access to the QEII, we are definitely a great choice for those coming from the airport or in the city for business.

"Excellent Hotel"

5
11/06/2017

The staff at the Edmonton Best Western South are friendly and always helpful. The rooms are very clean. The free continental breakfast is always well stocked and the area is kept very clean. Every time I stay it is a great experience.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for your comments and posting your review. We are pleased we are able to provide you with consistent cleanliness and friendly, helpful customer service. Your continued business is greatly appreciated and we look forward to welcoming you again during your next visit to Edmonton.

"Horrible Customer Service"

2
06/06/2017

We stayed here as a lacrosse team in June, and among initial check in, everything was great. The boys went swimming that night, and we put the boys swimsuits over the tub in the bathroom. The next afternoon when we returned, housekeeping had been there and the boys went to get their swimsuits to go swimming, and they were gone. Fine, it happens. I am assuming housekeeping grabbed them with the towels in the bathroom. As soon as I noticed they were gone, I went down to the front desk, and they told me they had to wait until the supervisor was in the next morning. I followed up the next morning a couple times and was told they were still doing laundry from the day before. When I followed up one final time, she said they would let me know when they were found. I asked if they were found, if they would be mailed out to me and was then told they could be at "my expense". Are you kidding me?? If your housekeeping takes them, I am NOT paying for shipping to mail them to me. I was told I guess I see your point. I have called a couple times since, and still nothing. So now I am out 2 swimsuits (NOT cheap ones) and with no compensation for them and a front desk who really seems like they could care less. I am definitely less than impressed and would not stay here again.

"Uncleanly room"

2
05/06/2017

I have stayed at this hotel several times before and this was the last. The bathroom in the room had been smoked in and the hotel tried to mask it with a perfume smell. The bed was not clean, there was stains and different kinds of hairs when I pulled back the sheets. The front desk said they would make a note of my concerns...really, I felt brushed off. How about making it right?

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Please know your concerns are truly important as indicated in my email to you earlier today. As having recently accepted the General Manager position of this property, I have started to implement improvements and I'm in the process of changing some procedures to ensure we are delivering a superior experience to our guests. We have recently started a deep clean process which should address many housekeeping concerns. I hope you will accept my offer and come back to give us another chance to provide you with a superior stay.

"Best Front Desk Service in a Long Time!"

5
05/06/2017

Despite some concerns before arrival, were quickly solved on the cab ride there. Harpreet took the time to secure a King bed for a specific time period, though I had to move a few days later, we'll worth it. And then later, when a bunch of school of teenagers for some tournament arrived later, he again accommodated us by finding an Executive suite on a different floor! Nicer finishings, no brick walls as the ground suites are lol. Plus he was great with setting the morning wake up calls. Convenient location with Superstore, Avis, gas stations, Boston Pizza but mind you, no pubs or retail shopping. Strictly business anyways. Flat $50 cab from airport. Lots and secure outdoor parking. Basic gym & pool basement level.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We truly appreciate your business and strive to provide our guests with award winning service. Thank you for taking the time to recognize the efforts of our staff as they sincerely care about our guests. We hope we will be able to welcome you again the next time you require accommodations in South Edmonton.

"8 night stay"

4
04/06/2017

The hotel is clean and well appointed with spacious rooms and friendly staff. There is a indoor pool too. The hotel is quite a way south of the city, convenient for the road network / airport. I had a 10-15 minute walk to bus stop then took a bus to the train station, and train into city centre. It took about 60 minutes By public transport to get into city. The public transport in good ( clean and connects well with only having to buy one ticket for all of journey). The hotel gets busy with familiars at weekend as many come to use the pool and take advantage of the 'free' breakfast. It's quieter during the week days. There are a couple of eating places near by ( walking distance ) with a pizza place next door and hotel across the road that has a good menu. If staying here would recommend you have use of car unless you're good at planning and have time

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for taking the time to write your comments and post your review. Your review will be so helpful for future guests. We find our guests appreciate our convenient location just off the QEII with easy access to the airport and Edmonton's South Common. There is a limited service bus stop across the street, however this bus does not come as often as the one located a short 10-15 minute walk from the hotel. We do have many great restaurants within walking distance of the hotel, as well.

"Great stay!"

5
03/06/2017

Everything at the hotel was fantastic! Helpful staff, convenient location, a wide variety of fresh food at the breakfast room, very comfotable beds and modern rooms. The pool and waterslides were a big hit for my daughter. Great for a family!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We are so pleased your recent stay was fantastic! The pool and waterslide is definitely a big hit with the kids. We strive to offer the best breakfast possible, so we are pleased you enjoyed it. Thank you for taking the time to write your comments and post your review. We appreciate your business and hope we can welcome you again in the future.

"Very nice stay"

5
31/05/2017

Stayed at this hotel a few times and can't think of anything that wasn't topnotch. Internet was fine, breakfast was very good, clean rooms, everything worked, and it's very handy to almost any big box store you might want to visit at nearby Edmonton South Common. It is easy to find, quick to get onto highway 2 also.

"Always a good stay"

5
23/05/2017

We regularly stay at this hotel for it's ease of access to the major roads around Edmonton. The hotel is well maintained and the rooms are nice. We have never had a bad stay here. We have tried all the Best Westerns around Edmonton over the years and this is one of the best. All this place needs is a couple of waffle machines for the breakfast table and it would be the best. Other than that we have never had a problem at the hotel the staff was unable to deal with immediately.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for your loyalty, we truly appreciate you business. Thank you for taking the time to write your comments and post your review. Your feedback helps us to deliver a superior experience for future guests. We look forward to welcoming you again soon.

"Dirty sheets"

1
20/05/2017

Be careful. We had the suite with sofa bed for our daughter. It was late getting in bed and after she was in it we realized the bed was filthy and stained. So disgusted and will not be returning. Lady at checkout was compassionate and was sorry

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We truly apologize for the issue with the sofa bed sheets, during your recent visit to our property. Please know we have promptly changed our procedures regarding the pre-made sofa beds, which will ensure clean bedding for each reservation. We are glad the guest services agent was able to provide you with clean sheets when you had called the front desk to let them know. We hope with the change in procedure, you will consider staying with us again so we can have another opportunity to deliver a superior experience.

"Enjoyable stay"

4
19/05/2017

My wife and I have stayed at this hotel many times over the last few years and had great service and have found the hotel staff very helpful and accommodating. The rooms are nice and always clean. The free breakfast is not bad (after all it is free) with a good selection and well presented.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for being a loyal guest, we truly appreciate your business. Taking the time to write your comments and post your review helps us deliver a superior experience to other guests as well. We look forward to welcoming you again the next time you're in Edmonton.

"Very impressed!"

5
19/05/2017

We were 100% satisfied. Never before we have been so impressed! excellent service,extremely clean,comfortable bed. You will not regret staying at this Best Western. Thank you for making our stay so great.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We are pleased we were able to deliver excellent service during your recent stay with us. Your comments and review are truly appreciated, thank you. We look forward to being able to welcome you again, should your require accommodations in South Edmonton in the future.

"Best Western South"

5
17/05/2017

I have stayed at this Best western many times. I'm always treated in a friendly courteous professional manner the rooms are always clean and well-maintained. On this trip I will stop in with a 24 foot RV and I found there to be Ample parking. The staff were extremely courteous and helpful and recommending places to eat and vendors were to find needed items

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for being a loyal guest, we truly appreciate your business. Thank you for taking the time to write your comments and post your review. Your feedback is so important in helping us deliver a superior experience to our guests. We look forward to welcoming you again.

"nice quiet stay"

4
16/05/2017

This is our go to hotel when spending an evening or two in Edmonton. Good clean rooms and a continental breakfast to tide you over till lunch. Close to south Edmonton Common if your interested in shopping. and a couple of very good eateries around the corner.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you for taking the time to write your comments and post your review. With our convenient location just off the QEII in the very south of Edmonton, it makes for easy access to the Edmonton International Airport and many amenities in Edmonton South Common. We appreciate your loyalty and look forward to welcoming you again the next time you're in Edmonton.

"Great hotel!! Highly reccommend!!"

5
15/05/2017

Stayed here while in town for daughters knee surgery. Great stay as usual, Staff are always very welcoming and easy to talk to. Pool was on the cold side during this visit but other then that our stay was wonderful. Lots of different breakfast options is also great with 3 kids. Will be staying again.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for taking the time to write your comments and post your review. We truly appreciate your business and look forward to welcoming you again.

"Friendly staff and convenient location"

4
15/05/2017

A good hotel with a waterslide. Kid friendly. The staff was very friendly and caring. The room was clean and included a fridge and microwave. Bathtub small, but good shower. Breakfast included with stay. The location is very close to south common shopping.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We are pleased you enjoyed your recent stay with us. Your feedback is important as it helps us deliver a superior experience to future guests. We hope we can welcome you again should you require accommodations is South Edmonton in the future.

"Great hotel"

4
09/05/2017

Has pool water slide and free hot breakfast Good business centre Comfy beds Love the big room it's a bedroom and living space in one Most to all have fridge and microwave and a sink Their soaker tub is one of my favourite as it holds two big adults and kids love to have baths

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We are pleased your family enjoyed your recent stay with us. Thank you so much for taking the time to write your comments and post your review. We truly appreciate your business and hope to welcome you and your family again, should you find yourselves requiring accommodations in South Edmonton in the future.

"Starting to show it's age"

3
03/05/2017

This hotel is in a great spot for where I work when in Edmonton, so I tend to favour this property over others for that reason. However this trip I couldn't help but notice that some the things in my room were starting to show their age. The most noticeable was that the bed had a slight sag in the "sleeping area". Another thing that bothered me was that the TV's don't have any HD channels, for things like watching the Oilers playoff game that was on that night. It was an amenity that would have been appreciated. As for the positives, there is ample parking here. Considering the proximity to the highway, I don't hear the traffic and normally sleep well. There is a nice desk and Wi-Fi for working and for the most part the hotel seems quiet. The shower has great water pressure and I really like the shower heads here. I have been staying here for a few years now, and this is the first time that I had the feeling that I might want to check somewhere else out when I'm back in Edmonton this fall. I look forward to reading future reviews to see if people talk about any upgrades.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for being a loyal guest. We truly appreciate you taking the time to write your comments and post your review. Please know we will be reviewing all your suggestions as we work towards implementing improvements so we can deliver a superior experience to our guests. We hope we will be welcoming you again in the future.

"Weekend Stay with Friends"

4
02/05/2017

We stayed at the Best Western Plus on a weekend trip with friends to the city. We stayed in a King Suite with jacazzi, the room was large, clean, modern. The bed was so comfy!! The hotel offered a free breakfast with lots of selection. Will definitely stay here again when in the city!!

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We are pleased to read you enjoyed your recent stay with us in one of our Jacuzzi Suites. Thank you so much for taking the time to write your comments and post your review. We look forward to welcoming you again when you require accommodations in South Edmonton.

"Mattress Retirement"

3
01/05/2017

Best Western is our go to hotel when travelling, as we can use our Airmiles. We have been to this particular hotel on numerous occasions over the recent years. We usually enjoy our stays here as the mattress's are of a higher quality. This stay we noticed they are showing their age, definite sagging sleep areas can be noticed and felt, at least in our room. My back isn't incredibly sensitive, however it did pick up the difference, exhibiting a morning backache that usually is not there. Also something I have noticed in the last couple of years in the Best Western line is that the sheets they use for their kingsize beds are too small for the mattress, they do not stay tucked and come off in the night, what's with that? Otherwise, all was as usual, clean quiet rooms, TV, microwave, fridge. Nothing fancy but good enough for us. Staff and treatment were acceptable. Only thing I would suggest is that for a plus facility, regular attention be made to the basics, such as mattress's and sheets. Would recommend this BW Hotel.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We appreciate you taking the time to write your comments and post your review. We will be taking your suggestions into consideration as we work towards implementing improvements. We strive to ensure our guests experience a superior stay, so your suggestions are definitely helpful. Thank you for being a loyal guest and we look forward to welcoming you again in the future.

"Exceptional Experience"

5
28/04/2017

We had a great stay and would not hesitate to stay there again when we go back . Next time we will remember to bring our bathing suits! The staff were very friendly and accommodating. The whole process from start to finish was super easy and smooth. Front desk even called us when we got settled in to see if everything was satisfactory.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
We continue to strive to provide our guests with a superior stay and are extremely pleased to ready your recent stay was exceptional. Thank you so much for taking the time to write your comments and post your review. We truly appreciate your business and look forward to welcoming you again in the future.

"Ok hotel"

3
25/04/2017

We took our grand children for a fun time at a hotel. Only one slide, but an ok one. Breakfast was ok but no waffles or bacon, which my grandkids really like, so a bit of a downer there. No inroom movies either which is another thing they like. Room very nice beds comfortable. Staff very nice.

Lana G, General Manager at Best Western Plus South Edmonton Inn & Suites, responded to this review
Thank you so much for posting your review. Your business is important to us and by telling us what you liked and how we can improve, helps us to deliver a superior experience for future guests. Please know that we have opted to have a pancake machine instead of waffles, which are found at most hotels. We do have bacon, however we alternate our hot items so guests that are staying for multiple nights are not offered the same thing everyday. In reviewing your comments, we will take any suggestions into consideration when implementing improvements. We have found our pool and water slide a big hit by many kids, big and small. Again, thank you for taking the time to write your review. We hope we can welcome you again should you require accommodations in South Edmonton in the future.

"Loyal customer"

5
23/04/2017

Friendly staff, reasonably priced, nice comfortable rooms, nice clean pool with water slide and best inclusive breakfast of any hotel I have ever stayed at (and I've stayed at a few!) this is my new regular spot in Edmonton!

Lana G, General Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
We are thrilled to read our property is your new regular spot in Edmonton. We strive to ensure our guests experience s superior stay and I'm pleased your recently enjoyed yours. We look forward to welcoming you as a loyal guest. Please don't hesitate to let us know if there is anything we can do to make your stays more comfortable.

"Great quick stay"

5
23/04/2017

We really enjoyed our stay here. Very quiet, clean, and the pool and slide were great. Loved the breakfast, my oldest daughter (age 11) loved the pancake maker but my younger daughter (age 9) was disappointed there were no Fruit Loops as a cereal option. I loved the coffee machine :)

Lana G, General Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Thank you for taking the time to write your review and post it to Trip Advisor. Your business is greatly appreciated and we are pleased to read you enjoyed your recent stay with us. The pool and water slide are always a hit with kids big and small. We hope we can welcome you back again soon.

"Excellent hotel"

5
22/04/2017

Excellent hotel and friendly staff The rooms are always clean and the breakfast is always fresh and the breakfast area is kept clean The beds are comfortable and the location is very convenient Recommend to anybusiness traveler

Lana G, General Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Thank you so much for taking the time to write your review. Your loyalty is greatly appreciated. We look forward to welcoming you again when you're in Edmonton.

"Excellent Motel"

5
19/04/2017

My wife and I had a great stay at the south Edmonton Best Western while visiting our daughter and grandsons over Easter Weekend. I would highly recommend this motel. The staff were very friendly and helpful. The facility is overall great. Good location. Easy access to airport and Anthony Henday.

Lana G, General Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Thank you so much for taking the time to post your review. We are pleased you enjoyed your recent stay while you were visiting your family. We strive to deliver a superior experience to our guests and we are pleased found the staff very friendly and helpful. Your high recommendation is greatly appreciated. We look forward to welcoming you the next time you are in the city to visit your family.

"Nice Hotel on the Outskirts"

5
19/04/2017

Great beds, nice service, decent continental breakfast. The hotel staff was friendly and willing to help. Overall a great stay and I would recommend this hotel to anyone in the area, as they hotel is on the south fringe of the city.

Lana G, General Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
We appreciate you taking the time to post your review. We are pleased you found the location of the hotel convenient for your needs. The hotel staff strive to be very accommodating to our guests and we are pleased to read they were friendly and offered a willingness to help. Again, thank you for posting your review and offering your recommendation. We look forward to welcoming you in the future, should you require accommodations in South Edmonton.

"Clean and inexpensive hotel."

4
18/04/2017

Very clean and good value for the price. Breakfast is good not great. Pool is good for kids, one waterslide . Fitness centre average,could use more weights. Staff was very friendly. Good hotel for the price.

Lana G, General Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Thank you so much for taking the time to post your review. Your comments and suggestions are greatly appreciated. We will take them into consideration to implement improvements for future guests. We hope to welcome you again should you require accommodations in South Edmonton in the future.

"Good Value"

4
17/04/2017

Good value for the money. Great waterslide pool and the hot tub is actually hot. Room and beds were comfortable. Hot breakfast with good coffee. Located near restaurants and services. Would be a perfect rating if not for greasy sausage on the breakfast menu and half of the exercise equipment was down in the fitness facility during a busy long weekend.

Lana G, General Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
We appreciate you taking the time to post your review and are pleased to read you enjoyed your recent stay with us. We strive to ensure our guests experience a superior stay and welcome feedback so we can continue to deliver award winning service. Thank you for your comments and we look forward to welcoming you again should you require accommodations in South Edmonton.

"South Edmonton Gem"

5
15/04/2017

Stayed at BW South for a combination business/leisure trip. Property location was fantastic. Quality was as expected at a BW. Fastest water slide this year! Breakfast was great and staff very accommodating.

Lana G, General Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Thank you so much for taking the time to post your review. We strive to ensure our guests experience a superior stay. Therefore, we are pleased you enjoyed your recent stay with us and were able to enjoy the water slide, breakfast and our convenient location. Our staff are always striving to deliver friendly accommodating customer service. We look forward to welcoming you again should you find yourself needing accommodations in South Edmonton in the future.

"Quality has Declined"

3
09/04/2017

My kids like the buffet but I find it too heavy with wheat-products. They could add more fresh fruit and healthier drinks. Two pieces of exercise eqpt were broken. Good Internet speed but cut out occasionally. Carpet dusty in the corners.

Lana G, General Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Thank you for taking the time to post your review. Your comments and suggestions are truly important. Please know we are currently working on implementing improvements to our procedures so our future guests can experience an enjoyable stay. Also know we are in the process of replacing the broken fitness equipment and should have the new items in place within the next week. Again, thank you for posting your review.

"A night without our 5 kids"

5
07/04/2017

This was our first stay at this Best Western Plus hotel. It exceeded what we have come to like about the Best Western chain of hotels. The front desk attendant was very friendly and helpful upon arrival. Our room was a complete surprise as it had a jacuzzi tub along with the normal tub & shower. It had a fireplace (didn't get used but still very nice) plus the price on the room was a great deal. The continental breakfast was hot and very tasty. The Western omelet and sausage patties were our go to. We would definitely stay here again.

Lana G, General Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
We truly appreciate you taking the time to post your review. We strive to deliver a superior experience to our guests and are pleased to read we exceeded your expectations. Our jacuzzi suites are definitely a nice room for those special occasions or when you getting away to relax. We look forward to welcoming you again during your next stay with us. Thank you again.

"Good location...clean hotel...good amenities"

4
03/04/2017

Great place to stay for business or leisure. Great area...close to shopping and great restaurants. Hotel is clean and comfortable...wifi is very good...staff is always great. I enjoy staying there when in town.

Heather W, General Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Thank you so much for taking the time to post your review. We strive to provide a superior experience for our guests and we are pleased you always enjoy staying at our property when you're in town. We truly appreciate your loyalty and as always, look forward to welcoming you to the property.

"Quiet, clean, reasonably priced"

5
31/03/2017

Really enjoyed staying overnight at this hotel. It is very well located on the south side of the city and easy to get to. There are many great restaurants located within 5 minutes of this location. The hotel is clean and the staff is friendly. Check in went very smooth, and the express checkout was great. The free breakfast provided had many options, including real bacon. Very nice breakfast area as well. I asked for a quiet room and was pleased to find the room very quiet and the king bed very comfortable. I will definitely stay at this hotel when I am on the south side of Edmonton.

Heather W, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 780-801-3580. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Heather Wormington Manager Best Western Plus South Edmonton Inn & Suites

"All in all it was a good stay "

4
31/03/2017

The bed was great, room was clean and quiet. The breakfast was nice. Now the more circumstantial stuff that sucked for us: #1 We specifically picked this hotel because of the pool and water slide...but when we got there it was FULL of preteens that were, well, having fun. The problem is ours boys are only 1 & 3 so it just didn't work with all the noise and splashing. I don't really think there is anything the hotel could have done besides having a smaller kids pool... #2 the chlorine - SO strong. My husband kept asking if his eyes were bleeding lol when you walk in the lobby it's straight out of a Jim Gaffigan skit where he asks if someone was murdered in there because the bleach smell is so strong. #3 we booked this through trip advisor and specifically requested a crib (for our 1 year old) and they had no record of it at the hotel and didn't have any available. We did get a "sorry" but that was about the extent of it. I was really worried we would have a terrible night but we got creative and made a "crib" out of the couch (see pictures below, pretty proud of that one hahaha) So all in all it was good, and most of the bad was circumstantial so I would recommend this hotel to others

Heather W, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. At times the pool can be very busy, we apologize as we know sometimes many kids can be splashing and enjoying themselves. I would like you to know we have more cribs on order, as we cater to families with children, we are in constant need of more. If I can be of assistance in the future, please don't hesitate to contact me at 780-801-3580. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Heather Wormington Manager Best Western Plus South Edmonton Inn & Suites

"My favorite place to stay in Edmonton.... without doubt."

5
27/11/2016

I first checked in really late 11-16-16. The price is a little higher than I paid at other best westerns but by the 3 night they worked out a better price. Then when work carried me a little further south they lowered the price so I would stay and I did. I am checking out tomorrow 11-28-16 so after 13 nights here I can say THIS IS THE PLACE TO STAY IF YOUR IN EDMONTON... The staff makes is a top hotel, even the housekeepers are helpful and not to mention the breakfast host. She is on top of her game no matter how many kids crowd the bar and raid it clean... she is on the spot and has everything refilled. The pool... just totally cool especially for kids, my kids are mad for not coming with me now. The location is the next best thing. Easy access to any direction. I worked all over the whole area and hate to leave this hotel but job is moving much further south. Oh yeah the Denny's across the parking lot is the best Denny's in North America.... The Chop restaurant....is totally amazing and also across the parking lot not to forget Royal Pizza. There is another restaurant across the street but never went there.. Denny's had me at least 8 times. No matter what i needed this hotel provided, and did I mention the location is great. This area does not have the traffic problems the other Best Westerns further in town have and only 40 min or less to everywhere I needed to go all over the whole area. I will be back here this summer and plan to bring my family. I have a New member in my top 5 BW's world wide.

"Wonderful experience"

5
22/11/2016

Upon checking into the hotel for a weekend trip, we learned we were upgraded from a standard room to a king suite with jacuzzi. This was a wonderful surprise! The room was big, clean, and quiet. The bed was very comfortable, and the room was in great condition. Breakfast was a very typical continental breakfast, and had decent variety. We would hands down stay here again, even if we just get a regular room.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi Rebecca R, Thank you for your five star review and we are happy to know that you had a great experience staying at our property. I truly appreciate your feedback about the efficiency of our staff and they indeed do their best to be prompt all the time. Thank you for considering to stay with us again and we can't wait to welcome you back! Best Regards, Mandeep

"Great place to Stay"

4
19/11/2016

Great place to stay, Location is convenient as you enter town, Free Breakfast is great with a lot of different options, which does include many Gluten free options, having that is a great start to your day, and not many other places have that. Staff is very friendly and accommodating.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Ststan13, Thank you for your great review. We are so glad that you enjoyed our hotel amenities. Breakfast is the most important meal of the day and we are very happy that you enjoyed our breakfast with many selections. We are thrilled to not that you experienced great service from our hotel staff. We hope to have you back again in the future. Take care! Mandeep

"Normal B/W"

4
18/11/2016

You know what you're going to get staying here......... It's what Best Western is known for, clean comfortable good sized rooms and the standard continental breakfast. The staff was friendly and courteous. Good restaurants within walking distance.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Allenfwalker, Thank you for taking time to write a review about your stay at our property. We truly appreciate your comment about how you love the attitude of my staff along with the clean room. We are glad that you enjoyed the amenities of our hotel including the vast selection of breakfast. We look forward to welcoming you back to the Best Western Plus South! At your service! Mandeep

"Good hotel for sport teams and Families"

3
17/11/2016

This is a good hotel for Sports teams and families, Sadly not business travel. this property should not have the plus label.There is no Glassware available, breakfast consists of highly processed foods, stale pastries and over ripe fruit.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Level7tech, Thank you for choosing to stay with us. We appreciate your feedback regarding your recent stay. We are very disappointed that your stay was not satisfactory. Accept my apologies for that. I can assure you that we strive to give our best for everything possible and truly appreciate your business. We can only hope to see you again! Look forward for your next stay! Take care, Mandeep

"Great location for overnight in Edmontonb"

5
17/11/2016

Stayed here to be close the airport (12 minutes). Choice of food within walking distance - chophouse, pizza, and Denny's, shopping within a short driving distance (less than 12 minutes), and has hot tub and gym and breakfast. What more could you need? And the price was excellent. Thank you.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Barb R, On behalf of the entire team, I would like to thank you for choosing to stay with Best Western Plus South and also for this wonderful feedback! We are thrilled to note that you had a great stay with us. We all look forward for your next stay! Take care! Mandeep

"Business stay"

4
14/11/2016

Total stay was for 3 days in total. Check in was easy and friendly. Pool was available with kids playing in it. The room was very clean. Breakfast was complimentary. Lots of choices and good to eat. I would stay again.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Loretta D, Thank you for choosing to stay with Best Western Plus South. We really appreciate the nice feedback. We are thrilled to know that your stay was very comfortable and everyone had enjoyed all the amenities. We all look forward to welcoming you back! Regards, Mandeep

"Quite Nice"

4
10/11/2016

Stayed here for just one night as a "mini vacation". We were happy with the jacuzzi/whirlpool room. The king size bed was very comfortable and the room was clean. Next time I would ask for a room not facing the highway as we did hear highway noise at night, even with the window closed. The breakfast was very nice and had plenty of food and seating for guests.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear OnTheGoFamily_12, Thank you for choosing to stay with us. We are glad to note that you had a great stay with us. We look forward to welcoming you back soon! Take care! Mandeep

"Accommodating Staff"

4
09/11/2016

Our sports team recently stayed at this Hotel. We had a very early morning game and were appreciative that arrangements were made for staff members to come in early to open the breakfast for us. The hotels rooms were comfortable and the kids enjoyed the pool and waterslide. Overall, a good choice!

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Travelmom74, We thank you for choosing to stay with Best Western Plus South. We are glad to know that you had a good stay with us and the whole team had enjoyed all the amenities. We look forward for your next stay with us! Take care! Mandeep

"anniversary break"

5
08/11/2016

we stayed in Edmonton for our 50th anniversary and although we did not tell any one we could not have had a more pleasant stay that we received. the facility was excellent. the assistance that was provided by front count staff in places to go and eat was greatly appreciated.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi C7861KBpeterh, Thank you for choosing us for your very special day and thank you the lovely feedback. Our team will always do everything in our power to try and keep our guest happy. We're glad we could make your day better! We hope to see you back soon! Thank you! Mandeep

"Nice but pricy"

4
01/11/2016

They are more then Stoney plain but offer a less. However they have a nice pool and hot tub, they have a large selection for breakfast. The beds are comfy and they offer many different sizes of rooms.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Jaime H, Thank you for choosing to stay with Best Western Plus South. We really appreciate your feedback. We are glad that you had enjoyed your stay with us. We would like you to come back and stay with us in future. Please call us directly to make your reservation. Please call 780-801-3577 directly for your future bookings. We all look forward to welcoming you back soon! Take care! Mandeep

"Not so good this time around"

3
31/10/2016

I am not sure but the last three times I have stayed here they have no face cloths in the room. Do not know if this is the new thing or not but the only hotel I had stayed at like this. The room was clean except for one of the bath towels was stained from a previous use and luckily I caught it before I put it to my face. I let the front desk know and I get the typical canned response. " I will let housekeeping know" I am sorry but that does no good to the situation. I am not sure I will be staying here again.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear, Thank you for choosing to stay with Best Western Plus south. We thank you for your loyalty towards the brand and our hotel. Accept my apologies for not exceeding your exactions this time. I hope that you will give us another chance so that we can make it better for you! We all look forward to see you soon! Regards, Mandeep

"Nice hotel but"

3
30/10/2016

This was a nice hotel to stay in but the room had no hot water for the first night. I told the hotel staff and they sent maintenance. They fixed the sink tap water but the shower was cold then very very hot for the last 3 nights we stayed there. I did tell the front staff each night and when I asked if it was fixed they didn't seem to know what had gone on. The hotel staff were friendly and tried to help. The room was clean and the beds were comfortable. The water slide was the biggest hit for the kids. We went for the waterslide. I don't think I would stay here again as it was quite out of the way for me.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Kevin V, Thank you for choosing to stay with us! We are glad that you had enjoyed your stay at our hotel. Please accept my sincere apologies for your un-satisfaction on hot water issue. We will make sure that this issue is addressed ASAP. We are so glad that we are still in your travel list and hope to see you soon! Take care! Mandeep

"Very, very convenient highway access"

5
23/10/2016

Excellent motel, at high Best Western standard. Front desk people very helpful. Parking very convenient (once you get past the crowded lobby entrance area). I especially like this motel as it is easy to reach off the highway coming from Calgary (turn east on Ellerslie Road), and easy to get on to the Henday ring road around the city. The area has several similar motels, but not a lot of restaurants, just a Denny's (better than nothing) and a White Spot. So maybe this is not the best area if you need more than basic food. There is a good store attached to a service station a couple of blocks away with good sandwiches.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Traveller99ab, Thank you for choosing to stay with Best Western Plus south. We really appreciate such a nice feedback! We are delightful to see that you had an excellent stay with us. It is really great that all the hotel amenities and the location works out well for you! We all hope to see you soon! Best regards, Mandeep

"Cold Showers, couldn't accomodate"

1
22/10/2016

Showers were ice cold. If they warmed up, they would go cold again while you were showering. And by warm I mean tepid. Called maintenance and got a lesson on which part of the dial was warm and which was cold. Booked and requested joined rooms online. Called and verbally requested same (just to be sure). Got here, they had us on two different floors! Now they can't accommodate. Great. Travelling with young children. This has ruined our "family" vacation.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Xanthius3, Thank you for choosing to stay with us. Accept my senior apologies for not satisfying your expectations. Usually our Front desk team is very good and well trained on qualifying any type of request as you can see in all the previous comments. It is also very disappointed for me to see this. I would really like to know more about it so that we can eliminate the chances in future. And also we would like to compensate you for this issue so that we can get you back for a better experience.Please email me at [email protected] or call on 780-801-3577 with your details so that I can call you back to discuss this further. Hope to hear back from you! Take care, Mandeep

"Great Location off HWY 2 and Calgary Trail"

4
18/10/2016

This is another great Best Western property. The staff is as always exceptional. This hotel is older and has been upgraded. It is not quite as fantastic as other properties, but still very comfortable large rooms. Very nice finishings. The pool and hot tub were nice. The pool area could be warmer. The TVs in the room need to be larger, but I was not there to watch the tv so not a big issue. This is a very convenient location if you are coming from the South as you are right off HWY 2 with easy access to the Anthony Henday and Calgary Trail. There are lots of restaurants and you are very close to South Edmonton Common. The hotel also has compiled a very helpful list of delivery restaurants etc... in each room. They have a nice continental breakfast with amazing pancakes. The staff are always friendly and helpful.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi Jessica S, We would like to thank you for the great review and we're very pleased to have this endorsement! We completely agree with the size of TV in the rooms and we have this our top list to be done soon! The pool issue had got fixed. We're really glad to see that you had a great time with us. Thanks for including us in your travel plan. We hope to see you all back soon. Take care! Mandeep

"Wonderful Winter(!) Weekend"

4
15/10/2016

Barring the COLD shower water at the pool/hot tub area, this was a very delightful week end stay. Would definitely stay again. Room was very clean, bright and airy. Bed and couch were comfortable and no noise discerned until we heard a baby crying while we walked down the hall. Breakfast was as expected plus there were numerous other dining locations nearby to allow a choice.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hello 369248, Thank you for choosing to stay with us and leaving such a nice feedback! We are glad that you had a wonderful stay. We appreciate that you took an extra movement for sending us this lovely feedback. It means a lot to us and help us serve better in future! We all look forward to your next stay with us! Regards, Mandeep

"Quick Trip to Edmonton"

3
11/10/2016

Decent business hotel with many dining options in the area. Good value compared to the other properties nearby. Excellent front desk staff. Room was clean and the bed very comfortable. TV was on the small side compared to what you normally have.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Graham W, Thank you for staying with us and leaving us with your honest feedback! Your feedback is very important to us and it helps us to work on suggested areas by you, to make it better for all our guests in future. We are glad that you have found our hotel clean and our staff "Excellent". This is very motivating for our staff. We all look forward to welcoming you back soon! Thank you! Mandeep

"Decent place for decent price"

4
10/10/2016

I'll give this place a 4 out of 5 stars. It is perfect for the budget minded business traveler who requires perfect internet and a location situated for easy travel around the city of Edmonton. Those looking for value for money will not be disappointed with this hotel.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi Ken P, Thank you for choosing to stay with Best Western Plus South and thank you for the nice feedback. Your satisfaction is very important to us and we are thrilled to know that you had enjoyed your stay with. We all look forward to welcoming you back soon! Take care! Mandeep

"Great hotel for family get away"

4
05/10/2016

All around wonderful hotel...good sized rooms, comfortable bed, good breakfast. Had a great time with the kids. The swimming pool could have been a little warmer, but, the waterslide was a hit with the kids.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Khowgca, Thank you for choosing to stay with us and giving us such a nice feedback. We are glad that you had enjoyed your stay with us and kids had blast in our waterslide. We hope to see you guys soon! Take care! Mandeep

"Comfortable stay, yummy breakfast"

4
05/10/2016

After a full day of shopping and playing in WEM World Waterpark, our family of 4 found cozy comfort @Best Western Plus South Edmonton. We opted to go there instead of a location closer to WEM due to positive ratings. Breakfast was comprehensive, with hot items and cereal/muffins offered. I'd like to see HD TV service instead of SD in this day and age, all things considered, as the Ryder Cup and NFL Sunday would have been more enjoyable in HD.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi Scott W, Thank you for choosing to stay with Best Western Plus south and thank you for the lovely feedback! Your feedback is very important to us. You are helping us to improve in some areas and we are glad that you had a great stay with us otherwise! We look forward to welcoming you back soon! Thank you! Mandeep

"Had a good night "

4
04/10/2016

Comfortable bed, had a restful and quiet sleep, enjoyed the free breakfast. The staff were friendly and welcoming. And all of this for a good price. What more can you ask for? We had a much needed nights sleep on our way to northern Alberta for a family funeral. Close to the places we wanted to visit and easy access to major roadways for the ones we had to travel to.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi Melody P, On behalf of the entire team of Best Western Plus south, I would like to thank you for choosing to stay with us! Your feedback is very motivating for our team to keep us motivated. We are thrilled to note that your stay with us was very satisfied. We all look forward to welcoming you back soon! Regards, Mandeep

"Davis trip"

4
26/09/2016

I found the hotel and amenities excellent. I also discovered a fabulous restaurant next door called CHOP. If you haven't been there make certain that you try it and enjoy the lobster, scallop cheese dip. To die for.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Kerry D, Thank you for choosing to stay with Best Western Plus South. We appreciate your feedback! We are thrilled to know that you had enjoyed your stay with us! We look forward to welcome you soon! Regards, Mandeep

"Great place for families!"

5
19/09/2016

In my opinion, this is the best hotel in Edmonton for families. It has a free breakfast, large rooms with fridge and microwave and a wonderful swimming pool with waterslide. Everything is clean and well maintained.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Kelly S, On behalf of the entire of Best Western Plus south, I would like to thank you for choosing to stay with us! Your feedback is very motivating for our team to keep us positive and motivated. We are glad that you had find our hotel clean and well maintained. We hope to see you soon so that we can have another opportunity to serve you better! Regards, Mandeep

"This is an excellent Hotel"

5
19/09/2016

This is a very clean Hotel. The full breakfast was great. Staff was very helpful and accommodating for our wedding party of 12. I would highly recommend this hotel if you are looking for one in south Edmonton. Easy access to Anthony Henday as well so easy to get to West Edmonton Mall.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi Patti M, Thank you for choosing to stay with Best Western Plus south and leaving such a nice feedback! We are glad that you had an excellent stay with us! Thank you for recognizing our staff for their service. We look forward to welcoming you back soon! Thank you! Mandeep

"NOt bad"

3
15/09/2016

I didnt mind our stay here. I was coming in from Ontario. Me and my fam, speedy checkout and front desk people were friendly. We just stayed in our room and left. Dated rooms tho. They do have the roomkey to get on the elevator..I like that for safety reasons. :)

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Elaine, Thank you for choosing to sat with us! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best Regards, Mandeep

"Needs maintenance"

3
14/09/2016

Very dirty Jacuzzi and bed was falling apart. Pool was out of service so we decided to let the kiddo play in the Jacuzzi instead. Good thing I carry Lysol wipes as it needed a major cleaning first. The bed foam layer was falling out of the side of the bed. This hotel needs maintenance and the cleaning staff could use some training upgrading.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Cheryl O, Thank you for choosing to stay with Best Western Plus South and leaving us with a nice review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve. We will make a note on everything mentioned to get it fixed to void any other issues. We hope you will come back and see us again soon. Regards, Mandeep

"Highly recommended"

5
14/09/2016

Nice newer built hotel, room is spacious and clean. Their breakfast is awesome and delicious. Great security protection as you need your key card to access your floor, room and all hotel facilities. Unfortunately the pool was closed during our stay due to maintenance. And one of the computer in business center is not working. Overall we had a great experience staying in the hotel and definitely will come back.

"No peace and quiet! No relaxing, never returning"

1
12/09/2016

I was disgusted from the moment I checked in. I was warned to get to the breakfast room before the sports team who was staying did at 7:30am so that meant no sleeping in for me while I was finally away alone without my kids for a change and could've actually slept in for a change. There were people literally running up and down my hallway numerous times passed midnight, oh and no HOT TUB to relax in as it was yellow taped without any previuos warnings of being broke down when I checked in,. I asked for express check out which I didn't receive and had to waste time checking out which almost left me late for my meeting because the front desk clerk was in training and no supervisor was there to help assist her. My toilet ran all night loudly I was somewhat compensated for my toilet with a small discount, the pool was also closed.

"Kids birthday party"

5
11/09/2016

We had a fantastic stay at The Best Western, last night! I hosted 6 little girls (age 8&9) the room was clean and there was plenty of room. We played in the pool which the kids had a blast in, and enjoyed a great breakfast this morning! Thanks for having us! Great staff!

"Comfortable stay at the Best Western"

5
11/09/2016

We had a nice stay here. The room was very clean and nicely laid out. We had a king bed, with a small living room area (couch, sofa chair, coffee table), as well as a small kitchen area with a fridge and microwave etc. The kids enjoyed the pool area which has a waterslide and a hot tub too. The staff were friendly. Breakfast was great, lots of selection and great coffee. The hotel is minutes from lots of outlet malls & ikea if you are in to shopping, as well as many restaurants to choose from. Overall the hotel was clean and comfortable. A good Best Western experience.

"Quiet hotel and excellent front desk staff"

5
05/09/2016

I booked this hotel for the easy location. We booked a room that had a sitting area - so we had plenty of room to visit with friends. Our stay was during the Fort Mac Murray fire when they evacuated the entire city. Our hotel was completely full and you could not hear any noise in the other rooms or in the hallways. Beds and pillows were comfy and having a hot breakfast included was perfect. My mom always appreciates the coffee pot available to use in the room. Definitely will stay at this hotel again.

"A new hotel ideal for Airport."

4
04/09/2016

The hotel is on a site with other hotels around. Restaurants are also a bit limited, although we were staying for 3 nights and found one for each night without travelling. The hotel itself is ideal for children as it has a pool with a water slide. The staff were efficient. So was the house keeping. The room was spacious and clean and had clean towels each day. We had tea and coffee making. Had a king size bed which was comfortable. Breakfast, we didn't think was included but was pleasantly surprised. It was busy and some days a bit of a bun fight to get breakfast. It had the usual breakfast things. Pancakes, scrambled eggs, toast etc. Drinks. Yogurts and cakes. If there has to be a downside then it's location. The hotel is on an industrial estate that sells cars. But ideal if you are coming from or to the airport. It was ideal for us as we were going on to Calgary and we were ideally placed to get to the highway.

"Just checked out!"

4
02/09/2016

A typical Best Western, almost everything was up to my standards and expectations. Rooms were clean and comfortable. There were some kids running in a hall way around 11pm but that was it. Nothing to complain.

"Good Family Hotel"

4
01/09/2016

The one king room was clean and spacious. All the staff were pleasant, the young lady working in the breakfast room especially. There breakfast was a little above hotel standard and nicely presented. The bed was comfortable and the only thing that disturbing my chance to sleep in was a thunderstorm which is hard to blame on the hotel. Check out time is noon but they started vacuuming the halls at 9:01 making you feel like you should get moving. It was probably not the best choice for me on this trip. I was looking for a mini break with some shopping after bringing my son to Edmonton to attend university. The hotel has a pool and waterslide, so even midweek, there were a number of families. At least one on my floor decided that the kids should have races in the hall (not the hotels fault but something that I should have thought about since it is common in hotels with pools and waterslides). Also the TV was quite small and the remote was quirky and required a very direct line of sight to work at all. There is a comfortable chair to relax in with a foot stool but you have to move it right beside the bed to have some where to rest your glass of wine. A small end table would have been really nice. Overall it is a fine hotel, most suited to families.

"Only problem was the tv"

4
31/08/2016

Only issue with our stay was there was no volume on the tv. Not a huge issue, but stopped it from being 5 star. My kids loved the water slide and we put in a solid 6 hours per day there for the two days we stayed. Clean rooms, good breakfast and staff was nice.

"Family Wedding"

4
23/08/2016

We arrived to a very friendly greeting after easily finding the hotel just off the main highway. It was an easy drive into the city to do some exploring. Choices for where to dine were plentiful with many good restaurants within walking distance of the hotel. The room was large and very clean. The beds quite comfortable and lots of closet space with plenty of hangers. Always a plus with me. Free hot breakfast each morning was a great perk. I would stay here again.

"Great hotel for the price"

4
22/08/2016

We've stayed here twice for a few days each, even though it's located on the south side, you're a hop skip and a jump to all the main arteries. We went to West Edmonton Mall twice and it was only about 20 mins drive. Hotel is clean, beds a comfy, it's been very busy both times, but it didn't bother us or hinder us in any way. We'll stay here again whenever we visit family in Edmonton.

"Definitely next time"

4
21/08/2016

We stayed here the first night when we arrived in Edmonton and arrived late due to lost luggage, but that was not any problem. We had an excellent sleep and when we arrived for breakfast the next morning we were the first to eat. The breakfast-room was clean, there were plenty breads to choose from, white bread, wheat, pancakes, cupcakes, eggs, juices and great coffee. Unfortunately our son forgot his teddy bear when we checked out. Lucky for us, I had made reservations for the same hotel 4 weeks later, so I emailed the hotel. I received an email back and during our next stay they kept the bear for us. I really appreciate good service like this. Overall, a great stay. Good beds and a nice breakfast and friendly staff. Next time I definitely will book a room again at this hotel.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear CarlieBrouwer, Thank you for choosing to stay with Best Western Plus south and thank you for considering to stay with us again. We are thrilled to know that you had a great stay with us and enjoyed our beauty sleep beds along with all other amenities. We look forward to see you soon for your next trip to Edmonton! Best regards, Mandeep

"Would recommend!"

5
21/08/2016

We had a great stay! Easy access to highway and restaurants. Very quiet and clean. We really enjoyed the hot breakfast room in the morning before we left for the day. My only complaint is that during our 2 night stay the hot tub wasn't working and after long days shopping wanted to soak our sore feet. Besides that everything was fantastic and we'd stay again!

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi 1PickyMom, (cool username :)) On behalf of the entire team of Best Western plus south, I would like to thank you for staying with us and giving us such a nice review! We are thrilled to note that you had a great stay with us! Our team works so hard to deliver a satisfactory service and we all feel great whenever we a appreciation. Thank you for that! We all look forward to welcoming you back soon! At your Service! Mandeep

"Typical hotel"

4
19/08/2016

No complaints - pretty much exactly what you expect from a Best Western. Room was clean and quiet for a reasonable rate. The breakfast was actually surprisingly good for this type of hotel. A solid stay for someone not wanting to go into the city or just passing through for a night.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Hbsfan93, Thank you for choosing to stay with Best Western Plus south and thank you for giving us a nice feedback! We are glad that you had a great stay with us and enjoyed all our amenities. We look forward for welcoming you back soon! Best regards, Mandeep

"Very nice but no restaurant"

4
15/08/2016

This hotel is excellent, modern, clean, with very friendly staff. The housekeeping is immaculate. They have a business centre and an indoor pool, but no restaurant. They provide breakfast, but it is such a small breakfast area for such a large hotel it's ridiculous. We went once and walked back out because it was so crowded and not much choice for foods. That's why I only put 4 stars. Everything else about the hotel was great and we stayed there 6 nights. They made us feel very much at home providing extra towels and such. The king-size bed was comfy with lots of pillows, and they had good satellite TV - not that we were there to watch it much. The hotel is situated in a convenient location and very easy to get in and out of driving even as people who aren't familiar with Edmonton. The fridge included a little freezer, important for someone who suffers from migraines. A lot of hotels fridges don't contain a freezer, a real inconvenience for someone who may need an emergency ice-cold freezer pack in the middle of the night. So this was a plus for me.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Susan B, Thank you for choosing to stay with Best Western plus south and thank you for giving us such a nice feedback! I am glad that you had enjoyed your stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to welcoming you back soon! Best reagrds, Mandeep

"Nice"

4
13/08/2016

Me and my mother stayed there for one night after we had driven for eight hours from Dawson Creek to Edmonton. It was the first address where we went to ask for a room. The man at the desk was friendly and the check-in was uncomplicated. The rooms were bigger than I had expected. Everything was tidy and clean. In addition the price was ok too. In the morning you could get a breakfast for around 10 dollars. The portions were really generous. I almost failed to eat everything but it was so good l had to eat it.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Petra H, Thank you for choosing to stay with Best Western Plus South! We really appreciate your feedback. We are thrilled to know that you had a great stay with us. We are glad that you had enjoyed our huge rooms with complimentary breakfast! We look forward to welcoming you back soon! Best regards, Mandeep

"Nice, clean and very friendly staff"

5
09/08/2016

typical Best Western breakfast selection. A little bit for everyone. Very clean hotel and very friendly staff always asking if we need anything else and to feel free to ask them if we need anything. Coffee available all day. Close to restaurants and only 15 min from downtown. Close to shopping. Very reasonable price. Very large rooms. Bathroom a little small. Pool and water slide.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Pierre C, Thank you for choosing to stay with us! We are thrilled to see that you had a great stay with us. We are glad that you had enjoyed everything during your recent stay! We all look forward to welcoming you back soon! Best Regards, Mandeep

"Clean, Comfortable, Average"

3
09/08/2016

Stayed one night in a King Suite. Make sure you ask for a room away from the highway as I could hear highway traffic from my room at the highway end of the building. I should have considered that when I booked the suite however...I obviously didn't do the research. The room was average with enough space and adequate average furniture for a suite. Low end coffee maker, no box of tissue to be found, comfortable bed and linen. Breakfast was crowded, average quality. Not recommended, (breakfast), I would have went elsewhere had I known and planned my time better. Overall, far better accommodation available for the same price point for the regular traveller. Good location for south side of city, easy access to Anthony Henday and Highway 2.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear WarrenCWade, Thank you for choosing to sat with us and sending us a nice feedback regarding your recent stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best Regards, Mandeep

"Top Notch staff"

4
02/08/2016

Stayed at the hotel on a long weekend - July 29 - Aug 1. Hotel was busy but staff never seemed frazzled or hurried. Were always polite and efficient. Very professional. Have stayed at this hotel many times before but had never used the pool in the past - we did this time. What a blast. The water slide is amazing. A definite for families that want to be close to shopping, the airport and have fun.

Mandeep K, General Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Dara C, Thank you for choosing to stay with Best Western plus south! We appreciate your feedback! We are glad that you had enjoyed our Hotel along with the services. We all thank you for such a lovely feedback! Hope to see you soon! Take Care! Mandeep

"Good value for stay in Edmonton south side"

5
02/08/2016

Very clean, nice staff and newer hotels in Edmonton on the south side that is affordable with a great pool, internet and breakfast included. Right off the #2 hwy so easy access from Calgary or the Airport (just 15 min away) and fast to get to shopping Edmonton South Common.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi Raimo L, On behalf of the entire team of Best Western plus south I would like to thank you for choosing to stay with us and also for giving us such a nice feedback! We are glad that you had enjoyed your stay with us and everything worked out really good for you! We hope to see you soon! At your service! Mandeep

"Comfortabe and enjoyable stay"

4
02/08/2016

Aside from not wanting an access room plus issues stemming from such a room, we enjoyed the rest of the room. Very spacious and most comfortable bed. Clean room and wonderful front desk staff. Great complementary breakfast with croissants and automatically generated fresh pan cakes.

"First time in alberta"

5
30/07/2016

The best hotel we had during our stay in Alberta.Thanks to Mary Anne, Melanie, and the staff in the breakfast room for being so friendly and accomodating! Very clean room and complete ammenities. Very affordable price!!

"Great location and accommodations"

5
29/07/2016

We stayed here for 3 nights and found it clean and comfortable. Breakfast was good and variety changed a little every day. Our boys loved the pool. Although a little out of the city centre, it was still only 15-20 mins away from the attractions we wanted to visit.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Crafteegee, Thank you for choosing to stay with Best Western plus south. We really appreciate your feedback! We are thrilled to note that you had a great stay with us! This is very motivating for our team! Please be our guest anytime in future you are coming to Edmonton. Best Regards, Mandeep

"Clean Rooms, Great Atmosphere"

5
26/07/2016

This clean and affordable hotel is conveniently located even if it is outside of downtown. Relatively short drives to both the airport and West Edmonton Mall, the neighbourhood it finds itself is not terribly exciting in itself, but feels safe and is mostly quiet even with the close proximity to the highway. We were impressed with the cleanliness of the rooms and the fact that it just looks like very well-kept hotel for a very reasonable price. Breakfast was also great quality and had a decent selection, along with a pancake printing machine that we still fondly remember.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Forseti9, Thank you for choosing to stay with Best Western plus south. We are thrilled to see that you had a great stay with us! We can not thank you enough for such a motivating review. Our team work so hard to exceed every guest's expectations and we are very thankful to you for recognizing that. We all look forward to see you back soon! Best regards, Mandeep

"Always Great"

5
25/07/2016

Not my first time staying here or bringing one of my teams. Organized. Efficient. Great location. The Royal Pizza next door has been amazing and the meatball lasagna didn't disappoint. Always look forward to my trips to Edmo and when I'm there, this hotel is my only choice.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Nojo_13, On behalf of the entire team of Best Western plus south, I would like to thank you for choosing to stay with us and for giving us such a nice review. It is great to see that you had enjoyed your stay with us. We appreciate your loyalty towards our hotel and hope to have you as our guest for future dates as well! Take care! Mandeep

"Good value"

4
23/07/2016

Clean room..good breakfast ..close for those going to Ikea..good price for the room. The reception was accommodating and efficient. This hotel is worth a stay,nice and quiet. If you are doing business in the south end of Edmonton this is the place to try,you won't be disappointed.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi Dave U, Thank you for choosing to stay with Best Western Plus South. We really appreciate your feedback. We are thrilled to see that you had a great stay with us. Thank you for recommending our hotel to everyone. We hope to see you back soon so that we can get another chance to exceed your expectations. Take care! Mandeep

"Great location and Great Staff"

3
18/07/2016

Staff very pleasant and accommodating!! Got us into our room early and provided us with a few items we had forgotten. Great location and love the Royal Pizza restaurant located right in the parking lot. It was very yummy and convenient. Only complaint was thermostat in room. Room was very hot when we arrived and had to play with thermostat to get it to work. Once it was working, the room was either too hot or too cold, no in between. Kids loved the pool and waterslide; could use some decorating in the pool area; seemed very sterile but still fun.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Jodi M, Thank you for choosing to stay with us and thank you for posting nice review regarding your recent stay. We are glad that you had enjoyed your stay with us. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We only can hope to see you back so that we can exceed your expectations with our usual service! Take care! Mandeep

"An amazing value for the quality!"

5
11/07/2016

We had a 2 night stay in Edmonton and our first night was unfortunately not stayed at this Best Western. My fiance and I drove across country to Alaska and had stayed in a hotel almost every single night. Our first night in Edmonton, we hadn't come across this Best Western Plus and stayed at a different hotel. Not only was this the best value of a hotel, but the most accommodating and friendliest. The complimentary breakfast was outstanding. The service was professional and not overbearing. We were elated with our second night in Edmonton and hope to stay here again when we visit Edmonton again.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Amy C, Thank you for choosing to stay with Best Western plus south. We really appreciate your feedback regarding your recent stay. We are very glad to know that you had a great stay with us! We hope to see you soon! Regards, Mandeep

"Location"

5
05/07/2016

The location of this hotel was perfect. The professional staff and the cleanliness of the facility was appreciated. The breakfast bar had limited protein options, as I would have liked to had bacon as a choice. We were pleasantly surprised when they upgraded our room to a jacuzzi suite free of charge when we arrived.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi 22jerryd, On behalf of the entire team of Best Western plus south I would like to thank you for a wonderful feedback! We are glad that you found our team very professional and our hotel clean! We are so happy that we were able to make your stay better with an upgrade. We do have bacon in our menu but I guess it was not for that specific day. But in future please let us know and we will have it for you even if it is not in the menu for that day! After all our only motive is your satisfaction! We look for forward to welcoming you back soon! At your service! Mandeep

"Perfect for Families"

5
05/07/2016

This Best Western offers a complimentary hot breakfast, free Wifi, a fitness centre, a pool with a waterslide and the beds were super comfortable....this hotel definitely meet the needs for everyone in my family!!

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Janet M, Thank you for choosing to stay with us! We appreciate your feedback. We are thrilled to see that you had a great stay with us and everyone in the family were happy during their stay! We look forward to have you with the whole family back soon! Take Care! Mandeep

"A Near Perfect Stay"

4
03/07/2016

We were very happy with our choice of hotel, spoiled only by two complaints listed below. The hotel was in an ideal location for us; close to the highway and our destination. Our room was oversized, clean and modern but the closet was much too small - not wide enough to hang up a folding garment bag and use the hangers. Another small complaint was how complicated it was to operate the TV, getting it going by good luck rather than logic. Also, the picture quality was poor.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear John S, Thank you for staying with Best Western plus south and thank you for the nice feedback. We are glad to see that you had a good stay with us. Your satisfaction is very important to us and your complaints are list in our "to do" list. We hope to see you soon to close that gap towards a perfect stay! See you soon! Warm regards, Mandeep

"Pleasant Stay"

4
01/07/2016

This was our second stay in 3 months at this Best Western and we enjoyed it again. We had a couple of difficulties but they were not so bad that we couldn't see past them. However the desk chair seat was not acceptable and needs to be replaced. The breakfast was good and presented very nicely. A good selection of items was provided. We were only minutes away from a massive shopping area as well as all popular restaurants.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Joyc564, Thank you for choosing to stay with us and leaving us a very nice review. We appreciate you feedback. It is great to see that you had a great stay with us. We are working on replacing all our desk chairs where 50% are already changed other 50% will be done very shortly. We really appreciate your loyalty towards our hotel. We all look forward to welcoming you back soon! At your service! Mandeep

"Great place to stay "

5
30/06/2016

We stayed 2 nights here in room 222. Staff at front desk very friendly and helpful. Room was a good size with king size bed. Microwave and fridge in room. Hotel has waterslide and pool. Hot tub was broken during our stay but that was no problem to us. Breakfast had hot and cold selections. Would definitely recommend this hotel.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Madjude, It was great to have you as our guest and we are thrilled to see that you had a great stay with us! We appreciate your time taken and a wonderful comment on Tripadvisor! You are a wonderful photographer :). We look forward for your next stay with us! Take care, Mandeep

"Always a great stay."

5
28/06/2016

We always enjoy this hotel when visiting Edmonton. It feels like coming home. The desk staff, housekeeping and breakfast room staff are always very friendly. We have stayed here several times and we are never disappointed.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi Robert E, We are so glad to have you as our guest and we thank you for accepting us as your family! I don't have enough words to thank you for such a lovely feedback :)! Please keep coming back so that we can enjoy having you! Your Best Western Plus south family is always looking forward to welcoming you back! Regards, Mandeep

"Good location"

4
27/06/2016

It was well equipped, and a comfortable sleep. The whirlpool was closed and the busy breakfast ( but pretty good selection of items) and lack of insulation between rooms are my only complaints. Otherwise it was worth what we paid( 80$ cad) . Great location close to south commons.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Traveller12234, We appreciate you feedback regarding your recent stay with us. We are glad that you have enjoyed your stay with us. I apologize about our hot tub has been under seasonal cleaning and checkup but will be opened soon with a better quality! I hope to see you soon so that you can enjoy our hot tub. Once again thank you for choosing to stay with us! Thank you Mandeep

"Business"

5
27/06/2016

This Hotel is an excellent choice whether for Business or personal travel. Great location, easy access to amenities like shopping, eating, or travel to your business appointment. The staff are very friendly and eager to assist.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi Will S, Thank you for staying with us and taking the time to say nice words about our hotel. We really appreciate your feedback! Our team strive to achieve our guest's satisfaction and we all feel successful when we se positive words. Thank you for motivating us and we all look forward to welcoming you back soon! At your service! Mandeep

"short stay in Edmonton"

3
25/06/2016

It was our first visit to the Edmonton area. Picked the hotel because it was a short drive to the airport. However, it was not that easy to drive to the hotel from the downtown area due to heavy traffic. Hotel staff was friendly but furniture in the room is not in the best of shape. Morning breakfast was well equipped but average quality. My major complaint was the small parking lot available to the patrons relative to the size of the hotel.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Kwok Kwing N, Thank you for completing the survey regarding your recent stay at our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We have few parking spots at the back of the hotel and if next time you cant get parking please let us know we will direct you! Thank you again for choosing to stay with us! We look forward to welcoming you back! Best Regards, Mandeep

"Great Hotel, Close to airport"

5
19/06/2016

Great Hotel close to the airport. really comfortable beds. enjoyed my stay. have been at this hotel many times and will be back many times in the future. Check for competing rates on various sites as the prices are quite different sometimes. Ama card for a cheaper rate.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Christopher R, We truly appreciate you taking the time to post your review. We want every guest to feel welcome and have a place to feel like home, when away from home. Thank you for recognizing our efforts during stay with us. We look forward to welcoming you back soon! Take care! Mandeep

"Better hotel than most in Edmonton"

4
18/06/2016

Edmonton is not famous for hospitality.... however this hotel staff were quite efficient...... Would go back again. The breakfast could be better.... the eggs were probably powdered. The pancakes came from a machine , not much fruit offered ...coffee was okay

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Helene S, Thank so much for taking the time to post your wonderful review. We strive to provide all our guests with a superior stay and I am pleased to read that you have enjoyed staying with us. We will defiantly look into your breakfast menu to see if we can make some changes into it. Again, thank you for your review and we would love to have you again should you require accommodations in Edmonton in the future. Take care! Mandeep

"friendly and help full staff"

5
15/06/2016

I was with my family and kids, was able to check in early and got all the requested done at the same time. Front desk girls and housekeeping girls were very help full and friendly. Kids loved water slide and breakfast. convenient location near to highway to exit anywhere in Edmonton.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Rem0n57, Thank you for choosing to stay with us! We are thrilled to see that you along with your family and kinds had a great stay! It is very satisfactory for us that everyone had a great time while staying us. Our team always try their best to help our guests as much as possible and we appreciate your acknowledgement! We all look forward to welcoming you back soon! Take care! Mandeep k.

"Great stay"

5
10/06/2016

My partner arrived at the hotel after a long journey and delayed flight from the UK. We checked into the hotel early evening. Our room (117) on the ground floor was large and had everything you needed. The bed was very comfortable and slept very well. The bathroom was spotlessly clean, with quality toiletries and decent towels. The free breakfast was standard food, cereals, some hot items - eggs etc, fruit, pancakes,bagels, muffins, juice, teas and coffee, certainly enough choice even for fussy eaters. We stayed at this hotel for 2 nights and would recommend to anyone.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi susieb20, We are glad to see that you had a great stay with us! It so good that everything worked so well for you! We really appreciate your lovely feedback! Please be a part of our Best Western Plus family anytime you are coming to Edmonton! See you soon! All the Best! Mandeep

"Great Sleep"

5
09/06/2016

Needed a place to stay for our Edmonton excursion, was told to try this hotel, very clean and bed was amazing slept like a rock. Close to all amenities, free continental breakfast. only thing is the parking fills up quick, had to park a little away as we came back late to the hotel and all the parking was taken.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hey Michael U, Thank you for choosing to stay with and thank you for giving your feedback! This is the only way we get to know how we doing and where can we improve. It is great to see that we were able to match your expectations. We also have some parking spots at the back please ask us if next time you do not find any parking at the front. Hope to see you soon! Take Care! Mandeep

"I Found the Staff Genuinely Cared..."

5
08/06/2016

Whether I was just arriving, needed access to the business centre or departing, the staff genuinely cared about the guest experience. As a business traveler, I appreciate that! There are other hotels in the area, but I like coming here...and yes, free continental breakfast is convenient and cost-effective!

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Roberta T, I would like to thank you for choosing to stay with us and also for leaving such a lovely feedback! We appreciate your loyalty to the Brand! It is great to hear that you had enjoyed your stay with us and will keep staying with us only ;) We always try to do our best in making sure our guests have everything they need, and it is fabulous guests like yourself that make our job so much fun! We look forward to welcoming you back! Take care! Mandeep

"Wonderful Staff!"

5
31/05/2016

Besides being in an ideal location for a family stay this hotel was one of the best we have ever stayed in! The hotel is welcoming with well appointed rooms that were clean and spacious with really comfy beds. There were 16 of us staying there for the 2016 May Long weekend; ages newborn to 94 and all were accommodated easily! While staying there we did have a medical incident with our 94 year old grandmother that required paramedics but the hotel staff went out of their way to ensure that our needs were met. They were so patient and accommodating and we really appreciated their help. I cannot say enough how wonderful this place is and mostly how great the staff were throughout our stay. Thank you to Ms Kaur and her staff for everything! Sincerely, The MacLean Family.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Barbara M, :) On behalf of our the entire team of Best Western plus south I would like to thank you for giving us such a lovely review regarding your recent stay. We are thrilled to see that you had enjoyed you stay with us. There is nothing so important for us than making our guest feel comfortable and we are very thankful that you had noticed this quality in our team. We all hope that your grandmother is feeling better now and she is ready for another family trip! Thank you bringing a big smile on our face. I personally would like to thank you once again for such a motivating feedback!! We look forward to welcoming to back soon! Take care! Mandeep Kaur

"Wow"

5
29/05/2016

This was amazing! Quiet, clean, food was great, staff were friendly and accommodating. Pool hours accommodated our weird hours. We stay here every time we come to Edmonton and are never disappointed. We will be back and will recommend to others!!!

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi Tiffany F, Our entire team is thrilled on getting such a wonderful feedback regarding your recent stay with us! We are so glad to have you as our regular guest and we thank you for your loyalty to the brand. Your feedback is very much appreciated. This is the best motivation for our team to serve better. We all look forward to welcoming you back soon! Take care! Mandeep

"Amazing hotel"

5
27/05/2016

Excellent visit and amazing service. The staff is very friendly and knew how to deal with any situation with adults or children, the staff is highly trained and is able to manage any situation in any circumstance. Much recommend hotel. My stay was very relaxing and all the Essential facilities are around the hotel so no need to drive far away everything is in 15min or less drive.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hey jasveen14, It was a wonderful experience to have you and your family as our guest! You were a part of our hotel family for a month. We are so happy to see that you guys also enjoyed your stay with. Please be our guest every time and anytime you need a room to stay in Edmonton. It will be our pleasure to have you back! We wish you all the very best and hope to see you soon! Warm regards, Mandeep

"Great location"

4
23/05/2016

I have stayed at this hotel about a dozen times in the last few years. I have never had a bad experience at this hotel. It is always meeting my needs and then some. For me the best thing about this hotel is it's location. Close to airport, close to main expressways, and close to all needed services. If I really wanted to be fussy and find something to complain about it would be the parking at the hotel in the evenings. A pizza/lounge next store makes parking close to the hotel entrances a challenge after about 5 pm.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Ronald B, Thank you for completing the survey regarding your recent stay at our Hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our Hotel. Warm Regards, Mandeep

"The Plus is well deserved"

4
20/05/2016

We had a comfortable and convenient stay at the BW Plus South Edmonton. The hotel is conveniently located (along with two or three others) close to the highway and between downtown and the airport with a Dennys and White Spot nearby. The AC in our room was not functioning with a thermostat that had come loose from the wall, a concern that was fixed almost as soon as I mentioned it to the front desk in spite of the weekend. The staff was universally friendly and helpful. The breakfast was an above-average buffet. I'd stay here again the next time I'm in Edmonton.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear st-eutychus, Thank you for choosing to stay with Best Western plus south and we really appreciate your review regarding your recent stay with us. We are thrilled to note that you had a good stay with us. We are glad that our staff could match your expectation on customer service. We look forward to welcome you back soon! Take Care! Mandeep

"Best Western South Edmonton"

5
14/05/2016

Excellent value for the money, good location - 1 block off the highway yet very quite, almost the best hotel Breakfast anywhere. Check in and out seamless, Staff very helpful, rooms clean and tidy. Close to surrounding restaurants.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Alex M, Thank you for choosing to stay with us and thank you for giving us such a positive and motivating feedback! We are glad that you had enjoyed your stay with us. We look forward to welcoming you back soon! Regards, Mandeep

"Missing Item NOT Returned"

1
12/05/2016

I stayed at the Best Western in South Edmonton on the night of May 10th, 2016. We were in Edmonton for one night, so that I could write an exam the next day. We only left the hotel to write the exam. I brought with me an expensive Ester Williams blue bathing suit because I intended to go swimming. I only had one night's worth of belongings but I had packed in a dufflebag, I unpacked the few things I brought (clothes for the next day, PJs, and the bathing suit) into the top drawer of the dresser. I have a picture of this. I decided not to go swimming that night. I wore the PJs and the other clothes, the bathing suit was the only thing left in the drawer. I forgot to pack it when we left. Four hours after checkout I remembered it. I checked mine and my husband's bags, we did not have it. I called the hotel immediately. The desk clerk said she'd go with the housekeeping supervisor to check the room. She later called back and said it wasn't there. She said she would check with the housekeeper who cleaned the room, today she called back and said the housekeeper didn't see it. Someone on the housekeeping staff either threw it out or took it. I have since unpacked our bags and it is not here. It was 100% left in that hotel room. The replacement cost will be more than the stay in the hotel was worth. If you have expensive items I urge you not to stay in this hotel, it's worth the extra cost of staying elsewhere for the insurance that an missing item will be turned in by housekeeping and returned. TLDR; Expensive lost, missing item, was not returned by the hotel.

"Beware the Waterslide!! Otherwise good"

3
08/05/2016

The hotel is clean. The breakfast is better than the average hotel 'self serve, microwave egg' affair. One criticism and it's a serious one: something is wrong with the Waterslide. I took my nephew and went down the slide. There must not be enough water or something because as I went down I went out of the stream of water and have nasty roadrash/carpet burn on my hip, knee and elbow. (For modesty's sake I included an elbow picture) Be careful people! Which brings me to my other peeve. Why, when hotels are usually busiest on weekends, can you not speak with a manager? The woman at the desk who I tried to speak to about the slide was polite and concerned and asked what I would do...? At any rate, there's a safety risk here and it really should be dealt with immediately.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Glynn P, Thank you for choosing to stay with us and thank you for taking the time to send your feedback. I would like to apologize for the inconvenience and for the carpet burn. I hope it got better till now. Your satisfaction is very important to us. We had closed our pool on Monday and did the investigation on our water slides but we were not able to find anything wrong. But we have it in our daily checklist to check on daily bases. I am sorry once again that you had to go through this. I am always a call away even after my shift and my business card at the desk has my cell number. Please call me anytime if there is anything that I can help with. We hope to see you soon to make it better for you! You can reach me out at 780-801-3577. Take care, Mandeep

"Best Western Plus - an enjoyable experience"

5
02/05/2016

We were pleasantly surprised at the friendliness of ALL the staff - from the front counter receptionist to the staff cleaning the rooms, hallways and especially helpful in the breakfast room. The hotel presents very well from the outside, very convenient location to the airport and also alternative dining spots. The inside is very clean & tidy and looks like it has been cared for. The breakfast was very good. The only item that I suggest they consider changing is from plastic cutlery to regular cutlery. It is easier to eat with normal cutlery and is environmental friendly too. I would recommend this Best Western Plus location.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Sheila H, On behalf of my entire team I would like to that you for choosing to stay with us and thank you for the lovey feedback! We are thrilled to note that you had a great stay with us! Our staff will be motivated with this wonderful review to serve better in future! On the other end by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future! We look forward to welcoming you back soon! Regards, Mandeep

"Best Western PLUS?? Hmmmm...."

3
25/04/2016

I stayed at this BW Plus this past weekend and am giving it an average rating, mostly for one reason that I'll get into in a moment. First. the check in process was easy, the room was clean, the bed very comfortable, and the bathroom very clean as well. Lots of free parking and an OK breakfast. On checking out the staff did not ask about my stay, only if I had a chance to have breakfast. WiFi is spotty and not the greatest. One thing I found a little odd was a really ratty looking chair in the room. It had a vinyl seat that was peeling badly and worn around the edges (see the picture attached to this review). The morning after my check in I went by the front desk, showed the staff member the picture of the chair, and she took down the room details so the chair could be replaced. I went back to my room later that evening and the same chair was still there. So I went back down to the front desk and explained the situation to a different staff member and showed her a picture. Her response..."You can always call down to the front desk and ask for the chair to be replaced". I might have missed something here, but I was standing at the front desk when I was talking to this staff member...and the staff member I had mentioned this to earlier in the day was also at the front desk. My suggestion to management is to have the staff be a little more proactive. That will make this BW a BW PLUS. I've stayed at a number of BWs and can honestly say that this is the first instance where I've encountered something like this.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Thekobys, Thank you for choosing to stay with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we apologize for the inconvenience occurred from the desk chair. We are in process of replacing all the chairs and 50% of rooms have new chairs but other 50% is in back order and still waiting for the delivery. It should not take too long to get it replaced. I hope to see you soon so that we can get another chance to exceed your expectation. Once again we thank you for your business and looking forward to welcoming you back soon! Regards, Mandeep

"Excellent hotel in south Edmonton"

5
25/04/2016

Wonderful staff and an excellent facility. Nice pool, whirlpool, and water slide. Very good full breakfast. Comfortable rooms. Very quiet at night, even with two sports teams staying there. The elevators are very slow, but not a huge problem. Staff attentive to open additional rooms for breakfast as main room was filling up.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Philip C, On behalf of Best Western Plus South entire team I would like to thank you for the lovely feedback. We are trilled that you had a great stay with us. We hope to see you soon so that we can impress you again with our usual service. We will defiantly try and see if we can do any better on elevator speed. We look forward to welcoming you back! Regards, Mandeep

"Great stay!"

5
23/04/2016

Front desk staff was friendly and helpful. Room was clean and comfortable. I had a great night's sleep in a cozy, quiet room. Great breakfast, overall a wonderful stay. My request for additional fruit at breakfast time was responded to quickly and positively.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear joanb466, We are very grateful to you for such a motivating review. We are satisfied to see that you had a great stay with us. You are very important to us and your review motivates our staff to serve better in future! We hope to see you soon! At your service! Mandeep

"Really Nice"

4
22/04/2016

This hotel has the most comfortable beds that I have ever slept in. The hotel staff was really pleasant. The water in the pool area was nice and warm:) The area the hotel is in is very easy to get to and very close to the outlet centre and Ikea.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Sabrina H, On behalf of Best Western Plus south entire team I would like to thank you for the lovely feedback. It is very satisfactory to note that you had a great stay with us. We are glad that all the amenities were useful for you! as well as the location! Once again thank you for being our guest and we look forward to welcoming you back soon! Best Regards, Mandeep

"Nice hotel in a good location in southern Edmonton"

4
22/04/2016

The hotel is close to shopping and lots of good restaurants. Has a great breakfest that will really fill you up and start your day off. Staff was great at check in and got us into our room right away.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Nathan B, Thank you for choosing to stay with Best Western Plus south and thank you for the online review. We are thrilled that you had a good stay with us and also enjoyed our breakfast. Our staff always try their level best to accommodate our guests to their full satisfaction and we appreciate your acknowledgement. We look forward for your next stay. Take care! Mandeep

"Decent"

4
21/04/2016

When we booked this hotel, it was just my boyfriend and I heading to Edmonton to see the ice castles. Our friends then decided to join us, so I called the hotel to see if I could change to a 2 queen room. Unfortunately they were booked and could only change us to a double with a pull out bed for an extra fee. This was no problem and the staff were very helpful. This hotel is in a great location. Ample amounts of parking. Our bed was comfortable, the only complaint being the pull out was awful, and a very odd angle (head down feet up!) We otherwise enjoyed our stay.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi Rebecca W, On the behalf of Best western Plus south entire team I would like to thank you for your feedback and for the stay! We appreciate your patronage and apologize for the dissatisfaction of your stay, in regards to the sofa bed. We will review the condition and will make sure it is up to the standard. We hope to see you soon!! All the best! Mandeep

"Great Customer Service"

4
20/04/2016

My daughter and I stayed after a day of shopping and were greeted at the front desk with smiles and information about the hotel. They truly have great customer service here and make you feel welcome. The room was a good size, very clean and beds were comfy. We enjoyed the pool, slide and hot tub in the evening. We didn't hear any noise from the hallways and slept great. The only thing we didn't enjoy was the breakfast but I guess I can't complain as it was included. We saw the young girl just putting all the foods in the microwave on a paper plate and restocking the buffet. I realize they do this as they do not have a kitchen but very unappetizing to watch. We would definitely stay again when we are in Edmonton.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi Jennifer G, Thank you for choosing to stay with us and thank you for the feedback. You are very important to us and we value your feedback. We are glad that you have enjoyed your stay with us and we hope your shopping went well. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope to see you soon! Take care! Mandeep

"20th Anniversary Holiday "

5
15/04/2016

Had a absolute fabulous time. Safe was friendly and eager to please. Hotel was clean and rooms were comfy. Swimming was a blast. We were able to have some of our family come and swim too. The hotel was easy to find and in a really fun area to shop in. The breakfast area was kept clean and well supplied. Recommend to many friends.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi Alexandra H, It is great to note that you had a fabulous time during your recent stay with us! We are very grateful to you for your lovely feedback. We are glad that all the amenities and location was also helpful for you. It was great to have you as our valuable guest! We look forward for your next stay and once again thank you for recommending us! At your service! Mandeep

"Nice stay"

5
14/04/2016

Nice stay, but the pool is not available... All is very good, breakfest is simple, but a lot of choice and not the same each day. The room is clean and confortable. I have a very nice stay at this hotel.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear famillesimon2016, Thank you for choosing to stay with Best Western plus south and thank you for your kind words. We are thrilled that you have enjoyed your stay with us. It is very satisfactory to note that you found the rooms comfortable and clean. Yes our breakfast menu is different for every morning and we are glad that you have enjoyed it. Our pool is back in service and we hope to see you soon so that you can have a better stay with the pool, hot tub and waterslide open. We look forward for your next stay! All the best! Mandeep

"Volleyball "

5
12/04/2016

Love this hotel. Great location. Great staff. Great service. Breakfast was good with a variety of options that had something for everyone. Had dinner at Royal Pizza and I cannot say enough about how fantastic it was. The kids enjoyed the pool as well. Looking forward to our return trip at the end of April.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear nojo_13, On behalf of the Best Western plus south entire team I would like to thank you for such a lovely feedback! Your satisfaction is very important to us and we are glad to see that you have a great stay with us. We are happy to note that all the amenities, pool and location were helpful. Your comment will help motivate our team provide consistency and continue to serve you and all our guest with excellence. Once again, we appreciate your feedback and look forward to your next stay with us. All the best! Mandeep K.

"Overall a great hotel"

5
10/04/2016

This hotel is a nice hotel with large rooms and good beds. The breakfast was delicious with lots of options including hot entrees. The staff was very friendly and helpful. The only problem we had was a closed pool and waterslide which was the main reason we booked this hotel. The staff gave us a discount for the inconvenience and arranged for us to use the neighboring pool which was probably the best they could do but still disappointing

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi Michelle I, Wow! I cant believe you giving us full scores even after our pool and water slide was under maintenance and the main reason for your booking was pool. I don't have enough words to thank you for your cooperation at this point. Please accept my sincere apology for the inconvenience occurred because of the pool. I request you to be our guest in future as this was the first time when our pool was under maintenance on weekend because of a mechanical issue. Once again, thank you so much for your feedback and we all look forward to welcoming you back soon! At your service! Mandeep

"Clean and modern"

5
06/04/2016

Very nice and clean hotel with very helpful staff. The pool is a little small, but the slide is great and the kids loved it. The room was clean and the beds were very comfortable. Nice quiet night with very little road or train noise. Breakfast was good and we had a great stay overall. Plenty of eating options within walking distance and a large choice within just 5 minutes drive.

Mandeep K, General Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi Allan L, On behalf of my team I would like to thank you for such a lovely feedback. We are glad that kids had enjoyed the water slide and breakfast was good enough for everyone. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to see you soon. Take care till then! Always at your service! Mandeep

"Thank-you!"

5
03/04/2016

We had a very nice stay for four nights in this hotel. It was clean comfortable and quiet. The kids loved the pool and the water slide. Nothing fancy but kids were still happy. The breakfast was a fantastic amenity to have. Bacon, sausages, eggs,. And a funky little pancake machine! Fantastic coffee. Crowded, and nothing gourmet, but right in the hotel and always hot, constantly refilled, and free! If you're looking for fancier food, go pay for a restaurant ??. I would have liked the hours to be extended to 10 AM on weekdays as well though. The location is great with really fast access to the Anthony Henday freeway, the airport, and the white mud. Daily trips to West Ed mall were quick and easy. Just a few minutes to South Edmonton Common shopping and lots of restaurants. Our family took advantage of the workout room every day as well. The staff was incredibly helpful and friendly. We are already making plans to return to this hotel for our next trip to this beautiful city.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Allison, Thank you so much for your nice comments! We are so glad that you enjoyed your stay. It is very satisfactory that you had enjoyed all our amenities! Please come back and stay with us again the next time you are in the city. Take Care! Mandeep

"Amazing "

5
02/04/2016

We originally booked the bw cedar park inn but left there quick because it was disgusting and the staff left us feeling like crap. We called south common and they had a room available. We jumped at the chance because we have stayed here many times and know it's a great clean hotel. They even upgraded us which was fantastic considering we were not treated well at the other best western. We now know which best western will most definitely get our vote and our good reviews in years to come. Thank you so much for saving our night, we appreciate it so much.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Jocegabe123, Thank you for sharing your experience with us in lovely words. We are very happy that you enjoyed your stay with us. We are glad to be in your first choice hotel list. It will be great to have you back! At your service! Mandeep

"Very Nice"

4
29/03/2016

First time staying at this property, entrance to the room was nice and clean, missing the bathroom hand towels, face cloths, and bath mat. Called front desk and they delivered right away. Good Best Western. Breakfast bar is the hot breakfast type. Your typical breakfast. Would recommend.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear kmelanson, On behalf of the entire team of Best Western South I would like to thank you for choosing to stay with us and for taking the time to write this positive feedback. It is good to see that you had a satisfactory stay with us. We really appreciate your effort for recommending us to everyone. I hope your next stay will be very much impressive with our usual service. Looking forward to see you soon! At your service! Mandeep

"Average hotel trying to be something more than they are"

3
28/03/2016

Firstly, great welcome by staff & check in experience. When you look around the lobby, it is quite small but they are too clustered with too many things for a small congested lobby. You see all kind of people in swim wear passing by to the slide and pool. Upgraded to a business class room, but I would hate to see what a regular room looks like. Not enough electrical plugs in convenient places - nothing by the bed. Most above average hotels now have lamps that you can plug in your many gadgets! Bathroom so tiny, you can hardly find space to sit on the seat with the door closed. Cheap basic towels, small TV that is not HD and poor picture quality. The bed was comfortable. For a hotel not directly by the airport, the noise from the highway was horrific. Now, the breakfast was just average but the line up and space was horrific. The lady in the breakfast room changing and replacing the food, looks so mad to be at work around people!It seems like this hotel is somewhere you take your many kids to let them slide down the water slide. If you are not part of a family, don't expect to use this pool at all. Holding an additional $100 on your card is just useless- there is no pay TV, no restaurant on site, no min-bar, no glorious paintings to steal, so why not $50?! Hotels are horrific for holding unto your credit card balance for no reason when they don't even provide the amenities. Cheap towels is not reason anyone would want them and a business class room with 1 washcloth and 3 towels and 3 face cloth is just weird. I would say to this hotel, just be a good Best Western and stop pretending to be high end. You are not.

"Minor complaints 2nd time round"

3
26/03/2016

Stayed here just for 1 night last week and it was my second time visiting this property. We had room 206, it was smaller than last time, but still comfy and nice. I found bathroom to be quite cold and had problems controlling the water temperature and pressure from the shower head; no big deal though, the bathroom was very clean and nice. Breakfast was good, however I thought it was lacking the vegetarian and more healthy options (not sure if options change daily, perhaps this was just my unlucky day). One thing that sort of bothered me was the fact that there were guests there walking in the breakfast room with bare feet. And when I say bare feet, I mean no sandals, no flip flops, just nothing on their feet when having breakfast and then walking to the pool area right away. It wasn't very elegant for starters and, boy, I wouldn't like to swim in that pool if he went right in after breakfast! I realize this is not the hotel's fault, but perhaps they could have some policy in place about wearing shoes or at least flip flops to the breakfast room. Their customer service was excellent. From lovely front desk staff at check in to the manager who was doing rounds at breakfast and asking people about their experience and complaints. It looks like they really care! Altogether had a good stay with some minor issues/ concerns. Would return to this property and recommend to others.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Justine28, We thank you for the time taken to complete the survey and provide us with your feedback. Your feedback is important to us and we will take appropriate action to work on your concerns and improve to serve all our guest with excellence. We are happy to note, that you were served well by our team and will return to stay with us again. Once again, we appreciate your feedback and look forward to your next stay with us. Sincerely, Mandeep

"Pleasantly surprised"

4
22/03/2016

I haven't stayed in a Best Western for years (had been disappointed with some of the ones I'd seen) but the location for this one as well as the price was too good to pass up. I was pleasantly surprised with the room - the tv remote was in its own little bag indicating that it was a "fresh" remote, have never seen that before. The bed itself was extremely comfy and the room was pretty quiet considering how close to the highway it is. Would definitely stay here again.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Tanya S, Thank you for taking the time to provide your feedback. We are happy to note that you had a positive experience at our hotel and were served well by our team. Your comment will help motivate our team provide consistency and continue to serve you and all our guest with excellence. Once again, we appreciate your feedback and look forward to your next stay with us. Sincerely, Alnasir

"Bestwestern South Edmonton"

3
17/03/2016

It's close to a decent chain restaurant and bar, easy access to the highway and quiet enough being so close. Comfy beds, decent room décor and I really didn't hear anybody else for my stay. It was fine and I'll probably stay there again in a few months. It would be nice to have some decent coffee in the rooms. That's the biggest difference I see going from $149 rooms to $300 rooms. You get better coffee in the $300 rooms.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Craig G, We thank you for taking the time to complete the survey regarding your recent stay at our hotel. Your feedback is very important to us, as it informs us on how we did and allows us to improve and satisfy all our future guests. We appreciate and take note of your suggestion and will review the coffee concern you brought up. We, once again thank you for your feedback and we look forward to your next stay with us. Sincerely, Mandeep

"Always a hit!!"

5
14/03/2016

Our family stays at this hotel every time we visit Edmonton. It is in a great location, close to South Common and the Anthony Hendey, if you want a quick route to the West Edmonton mall. The staff make you feel like home. The breakfast and pool area are great. An amazing location if you are traveling for business, pleasure or with a sports team!

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Elroy10, We appreciate the time taken by you to fill the review and thank you for your recommendation. We are also happy to note that your stay, the breakfast and the facility met your expectations. Our teams continues to aspire to delivery above expectations service and your review will help motivate all of us to continue to serve you and our guest well. Once again, we thank you for the review and hope to see you again soon. Sincerely Mandeep

"Home Away from Home!!"

5
12/03/2016

An excellent place to stay. On the south side of Edmonton it allows easy access to the city. It is very clean, and well equiped. The staff is friendly, courteous and knowledgable. Breakfast is super with a large assortment of hot or cold items. Recommend it to all our friends.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Arlene M, Thank you for taking the time to complete a review of your recent stay at our hotel. We continuously aspire to serve our guest with excellence and were happy to note that you had a wonderful stay with us and you enjoyed the assortment of our breakfast offering. Your feedback is important to us, and your recognition of our team will serve as a great motivator for us to continue to serve you and all our guest better. We appreciate your effort in recommending us to your friends and we look forward to your visits in future. Mandeep.

"Highly recommended"

5
10/03/2016

The hotel was very clean, well designed and easy to access right off the highway. I had a room very close to the elevators and didn't hear them at all. The staff were quick AND helpful and made the rewards sign-up process really simple.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Ann B, We thank you for taking the time to fill out the survey and truly appreciate and value your review and recommendations. We continually aspire to provide our guests with superior experience and are delighted that you had a great stay with us. We wish you well and look forward to your next visit. Sincerely. Mandeep K.

"A good hotel for a week long stay."

5
09/03/2016

We had checked into the hotel for a week in early March in order to complete a house hunting trip within Edmonton. The check-in was quick and simple, and the hotel staff was very friendly. Upon entering the room, the room was clean, and throughout the week we found the room was quiet even with multiple youth programs being in the hotel. Breakfast: Breakfast was a standard fare for an included breakfast, consisting of eggs, bacon or sausage, juice, pastries cereal and pancakes or french toast. In addition, the day we had checked out, we had to leave before breakfast began at 6:30 am. The hotel had a grab and go breakfast box which contained a croissant, a piece of fruit, a yogurt, and a bottle of water available for us due to us not being able to attend breakfast. The Gym: The gym was small, with mainly cardio equipment, dumbbells up to 30lbs, and an all-in-one workout machine, but it still allowed for a quick, effective workout. The Pool: The pool and hot tub was also clean, and had hotel staff frequently checking for towels and the like in the pool area. All in all, I would definitely stay here again in the future should the need arise.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Seibzen, We thank you for taking the time to fill out the survey in detail and truly appreciate and value your comments. We continually aspire to provide our guests with superior experience and are delighted that you had a great stay with us. Your thorough feedback will motivate our team to continue to serve you and all our guest better. We look forward to see you soon again and in the mean time be well. Regards Mandeep K.

"too long to hit the bed"

3
06/03/2016

check in was way too complicated and way too long,Ended up getting into our room finally and was welcomed into a flood.then we moved again.way too much money for that kind of a run around.In the present economy prices are high.I think when people screw up money should be taken off.wasn't our screw up,we planned well ahead of time.Beds were very comfortable once we settled in.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Wendy C, Thank you for taking time to complete the survey and providing us with your honest feedback. We are sorry to hear that you had a less then satisfactory experience. As you noticed, the hotel was fully booked and an emergency situation had to be dealt with so it took some time to find you a supplementary room on that day. We understand what you went through and sincerely apologies for the inconvenience. Wendy, we will continue to aspire to serve you and all our guest to satisfaction and we hope that you will give us another opportunity to serve you better. We hope we will see you soon. Sincerely, Mandeep

"Very nice Stay"

5
02/03/2016

Hotel is located in a good location, there are more facilities within walking distance now so its good for families as well as business. Pool was warm and clean. Breakfast was good offering a good selection.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear B1230ZKmarkc, Thank you, we appreciate the time taken by you to complete this survey. We constantly aspire to providing excellence in service and it is comments such as these, that allow us to improve and keep us motivated. We are also pleased that the amenities and the fact that we are family friendly hotel met your needs. We hope that you will continue to visit and stay with us on your future visits. Once again, we thank you for completing the survey and look forward to your next visit. Alnasir

"Nice night away "

4
01/03/2016

My husband and I stayed in a jacuzzi king suite . The suite was clean and comfortable .the jacuzzi was wonderfully relaxing . Would have been nice if the fireplace were closer to the jacuzzi . And maybe if the tv were closer as well . Staff was friendly . Breakfast was fine .ample selection. Parking was a bit of an issue . It seems there were several sports team also staying there that weekend , so the parking lot was extremely full . At one point we had to circle for 15 minutes to find a parking space .... We didn't use the pool /water slide . All in all , our stay was perfectly acceptable .

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Erica, We thank you for taking the time to complete the survey regarding your recent stay at our hotel. Your feedback is very important to us, as it informs us on how we did and allows us to improve and satisfy all our future guests. We appreciate and take note of your positive feedback and will review the parking concern. due to a very busy weekend with the sports team. We, once again thank you for your feedback and invite you to call on us at (780) 801-3589 for any further assistance or questions. We also look forward to your next stay with us. Sincerely, Alnasir Ramji Manager OF Hotel Operations BEST WESTERN PLUS South Edmonton Inn & Suites

"work"

4
29/02/2016

Can't complained, everything was good plenty of parking,4 restaurant on the block, Beer store with in a block , life is good Good breakfast, WiFi in the room had a good signal, . Beds were fantastic, plenty of hot water, all and all very good

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Maynard59, We appreciate your positive feedback and are happy to note of your satisfaction with the amenities and the stay with us. We will inform our team of your experience, and are sure that your kind words will motivate them to continue to serve our guest with satisfaction in future. We thank you again and look forward to your visit. We hope you will choose us for your future stays. It will provide us with an opportunity to serve you again. sincerely, Alnasir

"Edmonton ....Day Off"

4
28/02/2016

Hotel for us was a great location , close to shopping , car lots , Royal Pizza , White Spot and a Chop Restaurant within a block from the hotel . Nice pool area with a water slide and whirl pool . Staff is great here as well , always acknowledge you when you walk by the front desk ready to serve you . Rooms are nice and fully equipped with a coffee machine in room :) They serve a great all around breakfast here from pancakes to sausage , scrambled eggs , boiled eggs , bagels , pastries , fruit , cereal and so on !

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi Ron S, We really appreciate the time that you took to send us a nice review. It is very satisfactory that you had great stay with us. We are really happy that you had enjoyed our pool, waterslide and breakfast. It is good that location also worked out well for you. Thank you for recognizing our team for their great work. We wish to have you as our guest every time you are coming to Edmonton City. Looking forward to welcoming you back soon! At your service! Mandeep

"Great hotel if you have kids"

5
23/02/2016

We were really happy with our stay. The room was a good size, clean and very comfortable. There was a microwave and fridge which was awesome for our little ones bottles. The pool area was great and the free breakfast was really decent! There were lots of kids, so maybe not the place for couples, but with our little one we couldn't have had a better stay!

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Susan F, On behalf of the entire team of Best Western Plus south I would like to thank you for your lovely words. We really appreciate the time you took to share your experience with everyone. It is very satisfactory to see that you have a good experience with our hotel. All our amenities were useful for you is a great thing for us. We look forward to welcoming you back soon! All the best! Mandeep

"Friendly Service, Nice Clean Hotel but Crowed"

4
21/02/2016

The hotel is quite new and the staff are very friendly and helpful. The downside is the lack of parking. We had to park on the street and then move the vehicle when a spot came available. Being a nice clean hotel it was very busy and loud. Overall it was good value though and would recommend the facility.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi TheWorlsAwaits, We would like to thank you for choosing to stay with us. We are happy to see that you had a good stay with us. We had mostly families staying with us last week because of the over Province holidays and it was little crowded because of that. We look forward to welcoming you back soon! Regards, Mandeep

"A great night's stay."

5
20/02/2016

The B/W Edmonton Airport is a great place to stay for a business traveller. Close to the airport and close to many of the amenities. Don't look any further. The staff are friendly, helpful and accommodating.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi Michael J, On behalf of Best Western Plus team I would like to thank you for the nice review regarding your recent stay with us. It is very relaxing to see that you had a good stay with us and our location worked out good for you. We look forwards to welcoming you back! Regards, Mandeep

"Average"

3
19/02/2016

There is not much to say: Not very good not very bad I guess. The rooms were clean, the beds comfortable and the service provided nice and efficient.. It is what you expect when you stay at a Best Western.

"Very Average Stay"

3
18/02/2016

We found this online and really liked the location and option for a pool and waterslide. We arrived just after 3pm local time and were told check-in was not until 4pm. The staff made an excellent effort to find us a clean room and get us in early. The room was very average and appeared clean at first. My kids pulled back the sheets on their bed to find a large yellow stain on the sheets. It appears they were clean, however the stain did not wash out. We called the front desk and someone came up right away to change sheets on both beds. I then sat on a chair in the room that fell over because the leg was broken. The chair at the desk was quite old, cracked up and loose. Not sure why this would not have been replaced. The pool was fine, lots of places to sit and lots of clean towels. The breakfast was good, just one young girl running it and could not keep up with the volume. This may have been an abnormally busy week, with a school holiday one Province over, but again a little planning might have made a world of difference. We liked the location and parking was ample with a pizza place in the parking lot. It was quiet with good access to the city. We were disappointed overall based on what type of quality we usually get from this chain. but I think we would give it a second chance when we return to the city.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear JPTENIUK, Thank you for choosing to stay with Best Western all the time. We really appreciate your loyalty towards our Brand. Please accept my sincere apologies for not matching your expectation. We will defiantly investigate and work to improve on those areas. Your satisfaction is very important to us. I can only hope to see you back so that we can get another chance to impress you with our usual high service. Looking forward to see you soon! Regards, Mandeep

"Best western South Edm"

4
18/02/2016

easy access, off of hwy 2 and just as you drive into Edmonton from Calgary. basic hotel, clean and quiet. a bit on the pricier side but then again no parking fees. shopping, restraints close by. Skip the Royal Pizza place below, expensive and staff are really not interested in working there.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Matthew M, On behalf of our entire team I would like to thank you for taking the time to leave such a nice review. We are glad that you have enjoyed your stay with us. I hope to see you soon so that we can get another opportunity to serve you better and exceed your expectation with our usual service. At your service, Mandeep

"The best Western in Edmonton even when ALL rooms are BOOKED!"

5
17/02/2016

We were looking for a place that is Clean, Quite, Accesable, Fun to stay in and provide you the best service for money and we Knew this would be the place. A day before and even when there were two junior hockey teams reserved to stay there and not even one single room is free for booking, we called and the front disk gave us an earlier checking time with pleasure without compromising any quality of the room service. The Slide in the swimming pool area worth the premium you pay for this hotel specially when you notice that their swimming pool water is not only one of the best balanced and maintained but also has a touch of saltiness as a sea water but without the stink of the cloreen ost of the other pools dump in their water. The rooms are very will insulated from noise and the individual iairconditioning system makes it very comfurtable. Their full breakfast is very will presented with quality material and varity but most of all, the cleanness of the rooms, corridors and facilities was amazing. As if this all is not convencing, try booking through them directily and be assured f their best value for very spacius room and comfertuble beds. The different grade of pillows provided (3 for each sleeper) will make sure you will find your best hight for home-like sleep. Their card security based entry into the building, elevators and facilities makes it very exclusive for guests and very reassuring for parents with small children. Highly recommended and will be very hard to compete with ... Feel free to contact me for any questions ... and super honest response.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi Burhan_Imamwerdi, WOW! We are speechless and obliged for such an amazing feedback! We cannot thank you enough in our words for your review about our place. This is so nice of you saying so many good things about our staff and Hotel. Thank you for bringing a big smile on our faces. Thank you for making us feel proud of our selves. We wish to see you again and again to get your lovely feedback. You made our day! Please be our guest so that we can get another change to serve you better! Thank you! Mandeep

"Kid Friendly"

4
17/02/2016

Awesome trip to take our Grandchildren on a Valentines Day get away weekend. We had other things planned, but the highlight of the trip by far was the waterslide at the hotel!! The rooms are clean and comfortable. Location is excellent as it is on the out skirts of the city. The breakfast is ok, lets face it your not getting a 10 star breakfast at any hotel that offers breakfast included! We have stayed here a couple of times in the last year and have never had any issues I would recommend it for a place to take the family.

"Great Stay"

5
16/02/2016

All aspects of stay were great! We arrived early on Friday of a long weekend and were assigned two adjacent rooms. Hotel was completely booked so this was appreciated. We were in town for a family wedding so we were back and forth a lot Housekeeping managed to make up our room without inconveniencing us. Hotel location is 20 minutes from the airport and west Edmonton Mall. Will stay again.

"Noisy won't be back"

3
11/02/2016

Lumpy pillows, bathroom not cleaned properly, noisy, just won't be back. Nice hotel but I have stayed at better ones for the same price. When you are on business getting a decent night sleep matters. I don't want to hear people in the room next to me.

"great stay"

4
10/02/2016

Quick check in and desk clerk worked to make sure I got the best rate. Room was comfortable and provided a good nights sleep. Had a problem with a slow bathtub drain. Promptly fixed once the front desk was notified. Staff polite and room clean.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear 551waynem, Thank you for choosing to stay with us and thank you for the review. We're all very encouraged to see that our team was able to jump in and work to ensure that you remained comfortable for your stay with us. We really thankful for recognizing our team for their hard work and we hope to see you back soon. At your service! Mandeep

"Great for small children"

3
08/02/2016

Popular pool and waterslide location, very south edge of Edmonton. Close to shopping and Movie theatre and restaurants. Breakfast room is small and crowded. But there are kid friendly breakfast items to choose from. Birthday party room available.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi Mona, Thank you for taking the time to post your feedback on tripadvisor. Please accept my sincere apology for not exceeding your expectation in our breakfast room. We try our level best to accommodate our guest to their full satisfaction. We only hope to have you back so that we can get another opportunity to give a better impression with our breakfast when it is not so busy. We are glad that everything else worked out good for you and for the kids. Looking forward to see you soon! At your Service, Mandeep

"My Stay"

5
04/02/2016

Each time I have stayed at this Best WEstern it has been great, From the front counter to check out. I will continue to stay there. Convieant location clean and affordable. It has a pool and many resturants within a short walk. huge shopping area a short drive awa

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Huhg S, Thank you for choosing to stay with us every time you come to Edmonton. Your satisfactions is very important to us. We are glad to see that we are exceeding your expectation with our usually service. Hoping to see you soon! At your Service! Mandeep

"Great Experience!"

5
02/02/2016

Had a great experience here! The staff were all really nice and helpful. The woman at the desk was very sweet to my 5 year old son and showed him the pool and the waterslide facilities. He was so excited and had an awesome time. The room was very clean and the beds were comfortable.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi Kara A, We would like to thank you for making our day so great with your wonderful feedback! We are very happy to hear that your family and Son had a pleasant stay with us. We love to see that excitement on kids face when they see the waterslide. We hope that you decide to come back the next time you are in Edmonton. We appreciate the kind words. Take care till then and will see you soon! At the best! Mandeep

"Excellent Service and Great Room"

5
01/02/2016

During my stay, I incurred an injury not related to the hotel that required emergency hospitalization and extended my stay by 4 days. The staff and hotel extended my stay and provide the best service for my wife and myself while I recuperated. The staff at the hotel were absolutely great in these unusual circumstances. Hats off to the staff.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Garry B, Thank you for choosing to stay with us and taking the time to post this wonderful review. Our team works very hard to take care of each and every guest and are very thankful to you for appreciating. It is great to see that you were satisfied with our service. We hope you get well soon and see you again but with a better reason. See you soon! Take Care! Mandeep

"Clean and Quiet"

5
31/01/2016

Hotel Staff is very friendly, room was very clean and modern. Breakfast lacked a little bit but I wont complain about a free breakfast! There is a Royal Pizza in the same parking lot with excellent food. One of the quietest rooms I have stayed in. I will definitely stay here again and would recommend it to anyone.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hello Russell S, On behalf of the entire team of BEST WESTERN Plus south I just wanted to thank you for the very kind review. We are pleased to see that you had a great experience with us. A big thank for recommending our hotel to the other visitors. We hope to see you back soon! All the best! Mandeep

"Excellent Hotel"

5
31/01/2016

This hotel offers good value for the price. The breakfast offered is on par or better than other properties I've been at. The room and general hotel appearance is excellent. The pool area is very nice and is great for kids, especially with the water slide.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Clifford B, On behalf of BEST WESTERN PLUS South team I would like to thank you for such a glowing feedback about your recent stay with us. We are thrilled to see that you had a an excellent experience with our hotel. And you also have enjoyed our complimentary breakfast and water slide. We appreciate for taking the time to share this on tripadvisor! We look forward to welcoming you back. Regards, Mandeep

"Awesome Stay!"

5
29/01/2016

This place is awesome with caring staff, very clean room and too good breakfast. Staff of this place is too very friendly, we never felt new at this place. We had an issue with our booking and Mandeep went her way out to help us. The breakfast girl was very helpful. Front desk guy was also very accommodating. We will definitely stay at this place.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi Jeff P, Thank you for choosing to stay with us and thank you for your lovely feedback. We are here to take care of you and will always try our level best to accommodate you. We are glad that this stay was amazing for you and you have enjoyed our hospitality. Please be our guest every time you come to Edmonton so that we can have another opportunity to impress you with our usual high level service. We look forward to welcoming you back. See you soon! Warm Regards, Mandeep

"Great work stay"

4
27/01/2016

The staff at the Best Western PLUS South Edmonton Inn & Suites are amazing. They go out of their way to be accommodating and are always pleasant. Rooms and facilities are perfect for work travel. Hotel is very well situated (on HWY 2, 15 minutes from Edmonton International Airport and minutes to groceries, restaurants, etc.).

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear msk18177, Thank you for choosing to stay with and thank you for sharing your experience on tripadvisor! We appreciate your feedback. We are glad to see that you have enjoyed your stay with us. Thank for recognizing us as an amazing staff, very nice of you! We look forward to welcoming you back. See you soon! At your Service, Mandeep

"Very Nice Hotel"

5
26/01/2016

I am always pleased with Best Western! I travel throughout Manitoba, Saskatchewan and Alberta and always try and stay with Best Western. This was another great experience! The only complaint would be it took awhile for the room to heat up but I am not sure if that was just because I was on the ground floor. Everything else was great! Price was excellent!

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi Erin H, Thank you for leaving such a nice feedback about your recent stay with us. We appreciate your loyalty toward our hotel and BEST WESTERN brand. We will defiantly look into the heating process time. Once again we thank you for telling us how we are doing as a hotel and as BSET WESTERN Brand itself. We look forward to welcoming you back. See you soon! Warm Regards, Mandeep

"Wonderful Family Hotel"

5
22/01/2016

We were in Edmonton for medical appointments and wanted a hotel that would be a good fit for active children. This hotel was the perfect fit. The pool and slide were very popular with our boys, and although very busy in the late afternoon and evening, they were quite calm in the mornings. The breakfast is quite good - we were anticipating cereals and pastries with perhaps some yogurt and fruit, but there was so much more offered. This will be our hotel of choice for every trip we make to Edmonton from now on.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Ruth M, Thank you for taking the time to write a Review on TripAdvisor about your recent visit with us and thank you for considering us as a family hotel. We are glad that boys had a good time in the pool and waterslide. We are very pleased to see your satisfaction with the breakfast also. It is always nice for our team to read nice reviews to know that our guests are happy. We look forward to welcoming you back! At your service, Mandeep

"As usual A+ "

5
18/01/2016

I 've been staying here since 2009 and have always had the best experience and service from the general manager all the way to the room service staff Clean rooms Very friendly staff Breakfast is basic but lots of choices its perfect for us Quick check in Express check out Wifi signal was good

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear veron_ar, Thank you for taking the time to share your valuable feedback. The BEST WESTERN Plus South team was glad to hear that we provided you with an excellent experience that you expect and deserve. We are delighted to read that your experience at our Hotel is always great. Our team has constantly evolved to bring the quality of the recognizing their passion for excellence. We are blessed to have a fantastic team at the product and service to its highest level for our guest's enjoyment. Thank you for Hotel and their spirit to serve goes above and beyond the call of duty. We truly appreciate your wonderful comments and we look forward to welcoming you back! At your Service! Mandeep

"Southside Best Western"

3
13/01/2016

I chose to stay at this location due to it's proximity to the University Hospital. I had asked for a main floor room with later checkout and this was not a problem whatsoever. The closeness to Royal Pizza was awesome and the food there always good. The pool was warm and the area around it very clean. I would stay here again.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hello Inez K, Thank you for taking the time to share a review of your recent stay with. We are glad that your stay was good and I apologize for not exceeding your expectations. We pride ourselves on our usual high level customer service and we are very disappointed to see that you found our hotel and staff not so great. I would love to hear your comments as to what we could have done to exceed your expectations. Please feel free to email me directly at [email protected] or you can also reach me at 780-801-3580. I look forward to hearing from you, and discussing the opportunities we have for improvement. All the best, Mandeep

"Excellent Environment & Amenities"

5
12/01/2016

This hotel is located in a very excellent environment that is easily accessible from the Edmonton International airport and the downtown core. The amenities in the hotel are excellent and the staff are very welcoming and professional. The room is very cozy, neat and good value for money.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Chibuike C, Thank you for the feedback regarding your recent stay with us. We are very happy we managed to share our usual warm welcome experience with you. It is really great that you have enjoyed your stay with us and the location of the hotel was also handy for you. Please be our guest anytime you are visiting Edmonton for any reason so that we can get another chance to serve you. We look forward to welcoming you back soon! All the best! Mandeep

"we have stayed here for more than 40 times now!!"

5
05/01/2016

This is an incredible place to stay. The management and staff are ALWAYS professional and cheerful and Will go beyond expected!! We travel extensively and stay in hotels a lot, but this is THE hotel for great service and mostly the staff MAKE this place a positive experience. They truly care about your stay. Thank you Mandeep...for your keeping your staff professional and happy. it truly reflects your leadership skills...

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi sonnyCalgary, We are very glad to have you and Ray as our guest and we always feel so good to see you around. Thank you for been a part of our Best Western Plus family. You are always very special to us. We are very thankful to you for treating us as part of your family. Thank you so much for sharing your experience on tripadvisor! The whole team of Best Western Plus south is very happy and thankful to you for this wonderful feedback! We always look forward to welcome you back! At your Service! Mandeep

"everything was clean"

4
04/01/2016

I'm from Japan so I was surprised when I didn't see any slippers at hotel but I think it's normal here. I won't forget to bring slippers next time. Everyone was very nice and everything was clean. It was very good deal for king size room :)) Wished there were less people at the pool.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi Hiromi Y, On behalf of BEST WESTERN Plus South team a big thanks for choosing to stay with us and sharing your lovely feedback. We are glad that you have enjoyed staying with us. Our team strives to offer a friendly and caring service to all our guests. We are glad that we were able to exceed your expectation with our usual good service and cleanliness of the room. We know that those few weeks were quite busy than normal because of the holidays. Which means it won't be so busy for your next trip! It was great having you as our guest and we look forward to welcoming you back soon! Take Care! Mandeep

"Clean Hotel"

4
03/01/2016

Staff was nice. Breakfast was good. Anything I needed the hotel staff were able to meet my needs or answer my questions. The kids loved the pool, but there was a towel shortage sometimes, but staff would fix that if anyone asked. Overall I would stay at this hotel again.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi Melaida C, Thank you for completing the survey regarding your recent stay at Best Western plus South. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad that you have enjoyed your stay with us. Thank you once again for the nice review and looking forward to see you back! Best Regards, Mandeep

"Best Western Plus South Ed"

4
24/12/2015

Usually very good to stay, rooms are nice, clean and if you get the inner rooms is quiet. I have had the rooms on the roadside and you do get enough road noise to bother which I had the last stay. Winter it is nice for the vehicle plug ins if you can get one. Vera is the best lady on the counter.

Mandeep K, Director of Hotel Operations at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi Peter D W! I hope you and your family had a phenomenal Christmas! Thank you for taking the time to write your review! We greatly appreciate your feedback! Great to read that you had a great stay, and find the rooms clean and nice. We will definitely try to honour any request you have. If you have a certain room preference please do not hesitate to let us know or even when you book. I will definitely share your comments with Vera! We value your business, thank you for continuing to stay with us and looking forward to your next visit. All the best! Ali

"AMAZINF EXPERIENCE"

5
23/12/2015

I Had my kids for a Christmas trip and we came up to Edmonton at the end of the trip for an Oilers game. Staff made check in easy, when I had trouble printing tickets they found a way to help and get us out quickly. Were friendly with the kids and on check out made it easy even thought the refund on my deposit was a little complicated, they solved the problems and never stressed about it

Mandeep K, DIrector Of Hotel Operations at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear David H, Thank you for the awesome review! I hope you had an amazing Christmas trip to Edmonton and enjoyed the Oilers win last week! Our staff is what makes the difference at out hotel and I'm really happy to read that you had an amazing experience at our hotel! Thank you again for the awesome review. We know you have some choices when looking for a hotel and we hope we earned your future business! Best regards, Ali

"fun trip"

5
22/12/2015

we stayed in edmonton for a trip with my daughters to shop for wedding dresses for their upcoming weddings next summer. we loved the room and the staff were so pleasant and always had smiles on their faces.

Mandeep K, Director of Hotel Operations at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi 797sylviaf! Congratulations!!! It sounds like it will be an amazing, fun and action packed summer with both of your daughters getting married. The team and I are very happy that you loved the room and that you found us to be very pleasant! If there is anything we can do for you and your family in the future please do not hesitate to let us know. We will make sure to accommodate any more trips! Thank you so much for your business, congratulations to both your daughters and our very best wishes to you and your family for 2016 and beyond! Ali

"Wow!"

5
20/12/2015

Excellent service; they provided extra towels, great breakfast, relaxing atmosphere, nice comfy beds, quiet , love the slides, and hot tub and a great place to stay. The kids had fun swimming, and visiting one another.

Mandeep K, Director of Hotel Operations at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Martha H, We are wowed with your review!!! Thank you so much for taking the time to post about your experience! We definitely strive to have excellent service and we are ecstatic that you found it as such. We're very happy that you enjoyed the breakfast, beds, the waterslide and hot tub and found the hotel relaxing and quiet! Thank you so much for choosing to stay with us, we very much appreciate your business. We all hope that everyone had a very merry Christmas and all the best for 2016!!! Ali

"Nice Comfortable Motel"

4
18/12/2015

Beds were great, rooms were quiet. Tim Horton's clientele were a little rubby. Great Location. Restaurant was lacking in selection But view was great. Maids were pleasant and accommodating. Did I say nice Beds!!!

"25th Anniversary"

4
14/12/2015

We had a very welcoming stay, when the staff found out we were staying in town for our 25th Anniversary they did everything they could do to find us some special treats. The cleaning staff were very friendly as well , very quiet and relaxing just what we were there for.

Mandeep K, Director of Hotel Operations at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hello Patrick H! Happy Anniversary!! Thank you for taking the time to write your review about your recent stay at our hotel. We are absolutely honoured that you chose to spend your 25th Anniversary here! Were glad we were able to provide you with friendly, quiet and relaxing stay. Thank you so much for the opportunity to earn your business and looking forward to having you stay with us again in the future. Best regards, Ali

"Very nice hotel!"

4
13/12/2015

Clean and comfortable. The hotel was full the night we stayed and it was quiet. Kids loved the pool and waterslide. full breakfst was nice although wth a full hotel i feel they were having trubble refilling the breakfast. we would definitley stay here again.

Mandeep K, Director of Hotel Operations at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Terrill Y, Thank you for entrusting us to host you on your recent family stay! We are all very happy that you found the hotel to be clean, quiet and comfortable even when the hotel was full. Even with the full house we definitely want to ensure that there is enough for everyone. We'll make sure just to see if there is anything we can tweak with our procedures. We're also happy that the kids enjoyed the pool and the slide! Thank you again for choosing to stay with us and we are looking forward to having you stay with us again! Best regards, Ali

"One night trip - wish was longer"

5
10/12/2015

What a great welcome from the staff of this hotel. Great check-ini Excellent location. Forgot my swimsuit, but made good use of the fitness centre. Breakfast was plentiful with great selection. Looking forward to coming back again.

Mandeep K, Director of Hotel Operations at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi Dan M, What an awesome review!!! Thank you! The staff will be pumped to read this! We very much appreciate your feedback and very happy that you found the hotel to have a great check in and excellent location. Glad to read that you had the opportunity to make use of the fitness center and enjoyed breakfast. We really appreciate your business and look forward to having you stay with us again! All the best, Ali

"Decent Stay"

4
08/12/2015

Our room was nice, spacious, clean and quiet. Great bed. Had a fantastic sleep. Fridge and microwave were handy. There's a Royal Pizza right in the same parking lot. A couple other upscale restaurants, in behind this hotel. The breakfast was really a complete waste for us. Food was cold. Bagels, bread were hard as a rock. We gave up and went elsewhere to eat. It actually downgrades our stay here. They'd really be much better off to just eliminate it than ridicule themselves boasting about offering it.

Mandeep K, General Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Troy A, Thank you for providing your candid feedback about your recent stay at our hotel. By providing that feedback we can definitely find out what challenges a guest may be facing. We wanted to also take a moment to thank you for choosing to stay with us. We appreciate your business and are happy to read that you enjoyed your stay at the hotel. We pride ourselves on the quality and offering we provide at the hotel and are happy that you had an fantastic sleep. We're definitely disappointed that you did not enjoy the breakfast. I will definitely look to review our orders and preparation. Many of the items ordered come in frequently throughout the week to ensure they're freshness. Regardless, we will definitely review our procedures. Again, we definitely appreciate your business. Thank you for staying with us and we are definitely looking forward to another opportunity to earn your business. Best regards, Ali

"government rate accepted"

3
04/12/2015

I chose this hotel as a last minute choice to stay an extra night in the city. The rates normally is close to $150 but I was given a government discount so that was good in my books. The hotel staff very nice, but I was surprised at the look of the rooms. Very 80's although clean. And the TV was small for a king bed room. Just did not feel this was a great value for money. I guess you get what you pay for. The bed was very comfortable!

Mandeep K, General Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Veronica R, Thank you so much for taking the time to post your review about the recent stay about your hotel. We definitely value your business and our staff definitely work hard to try to earn it! I'm glad to hear you found them very nice and the rooms to be clean! We definitely strive for both. I'm sorry you found the room to look very 80's although it doesn't strike me to look like a scene from a Depeche Mode, Prince or Van Halen video, lol. We actually are a past recipient's of the Best Western Chairmen's Award. The hotel also appointed with oversized rooms, artwork and granite to name a few! However, if you can reach out to us directly I would greatly appreciate any ideas or suggestions that we could use! We're always looking to improve. I'm also glad to hear you found the bed very comfortable! Thank you again and we will hopefully have another opportunity to have you stay with us. Best regards, Ali

"Coming Home"

5
02/12/2015

Everyone that works at this hotel makes you feel very welcome and relaxed. They are truly genuine about you having a good experience. Everything about the hotel was excellent and my stay very comfortable. Well done!

Mandeep K, General Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi Mike K, I first wanted to thank you for staying with us. There are a few options out there and we definitely value your business and the relationship that we are working to build! I'm sure it can be tough when you are travelling for work and being away from home especially being away from friends and family. We really like to make sure that we can make our guests' stay as comfortable and relaxed as possible and we're really happy to read that we are succeeding!!! Thank you so much for the review and we are looking forward to having you stay with us again! All the best! Ali

"Great customer service!"

4
27/11/2015

There were a few issues with my room when I checked in at almost midnight. The following morning the GM was looking for me in the breakfast room. She saw to it that everything was rectified, and I was quite happy with that! It's a modern, comfortable hotel, and all of the desk staff greeted me each each time I entered the building. Odd as it might seem for the hospitality industry, this doesn't happen everywhere. Breakfast offered everything that I was looking for, and I'll be back in December.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi Timeforsmilin, Thank you for being a part of our family and leaving such a nice comment for your recant stay. We are thrilled that you have enjoyed our stay with us. It is glad that we were success in delivering our usual good service. It is great that you also had enjoyed our complimentary breakfast. Yes, we care about our guest and we try our level best to accommodate our guest at their full satisfaction. It was very nice talking to you and having you as our guest. Hope you are enjoying warm weather and quite days before coming to Alberta. Everything is set for your next trip with a little surprise. Please keep us posted with the dates change!!! Looking forward to see you back with warm welcome for your next stay with us! Sincerely, Mandeep

"Interested in $$ over a persons safety"

1
24/11/2015

Due to road conditions/snow showers I was not able to make my reservation. I called and explained that I wouldn't be able to make it all the way to the city. The receptionist that I talked to understood roads were really bad but then she brought up my reservation she said there was nothing she could do. Not sure when a standard 2 queen beds became such a "special" room that she wouldn't be able to rent out. I expected to pay a fee but to be flat out refused. The safety of myself and daughter is more important to me than money but apparently not the case with this hotel. I'll make sure my family and friends stay elsewhere from now on.

"Nice hotel"

5
23/11/2015

My first time in this hotel .we all came in groups . Anita in group sales took our group very well organized our groups on one floor . Front desk was always helpful .breakfast has less space to sit . Rooms were good size .we will for sure book this hotel on our next visit to Edmonton .

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi Michellesmith1985, Thank you for sharing your experience at the BEST WESTERN Plus South. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take pride in working hard to our and your expectations. Anita is a wonderful and very hard working employee. I am glad that you noticed that. Thank you for encouraging her with the wonderful review. Your feedback is a key to our ability to continue to improve our service. Thank you again for your time and please visit us again soon! Sincerely, Mandeep

"Great Family Hotel"

4
23/11/2015

We stayed here as a couple, so with the number of children around, it was a little noisy for our liking, but it is an awesome place to stay with a family. Pool & waterslide are great for the kids. Regardless, it's a terrific value for you dollar.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi Garnet H, Thank you for staying with Best Western Plus South and we appreciate your business. It is very satisfactory to see you full satisfaction with our Hotel. It is great that kids had so much fun in pool and waterslides. Thank you so much you your lovely feedback for your recent stay. We hope you will be staying with in future as well, so that we can get another chance to serve you! Warm Regards, Mandeep

"Hot Hot Tub, Cold Eggs"

3
23/11/2015

Breakfast was luke warm at best and the eggs gross. The Hot Tub and pool was awesome. The room was clean and the bed was more comfortable than our bed at home. If the Hot breakfast was Hot I'd give this a Very Good.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Brenda Y, Thank you staying with BEST WESTERN Plus South and taking the time to share your review regarding your recent stay with us. Please accept my sincere apology for not matching your expectation on breakfast. This is something new for us and we will make sure no one has the same experience in our breakfast area. Thank you once again for your feedback and giving us an opportunity to improve. We are glad that you have enjoyed everything else with us. We hope you will consider staying with us again the next time your travels bring you to Edmonton so that we may have another opportunity once again to serve you with our usual high service level. Best Regards, Mandeep

"Great stay and location"

5
23/11/2015

I njoy this property for BW over any of the Edmonton locations. it is out of the city just a bit however if you have rented a car anything is within 20 minutes to get too on Hwy 216.. Great stay, very nice staff and terrific amenities; pool fitness centre breakfast is included and nice selection. Restaurants are across street and parking lot with may more available within 5 mins drive.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Kelly W, On behalf of BEST WESTERN Plus South team a big thanks for choosing to stay with us and sharing your lovely feedback. We are glad that you have enjoyed staying with. It is great that everything worked so well for you at our place including location. It is very nice to see that you have enjoyed all the amenities. Please be our guest anytime you are visiting Edmonton for any reason so that we can get another chance to serve you. Looking forward to welcoming you back! All the best! Mandeep

"Excellent!!"

5
19/11/2015

Really enjoyed our stay. The staff were all so accommodating and friendly! Waterslide is awesome!! We were staying in Edmonton because it was my son's birthday and when the lady at the desk found out she came up to our room with a birthday card, chips and a juice box for him! Very thoughtful! The rooms are nice and clean as well.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear AMV12345, On behalf of BEST WESTERN Plus South team a big thanks for choosing to stay with us and sharing your lovely feedback. We are glad that you have enjoyed staying with us and cute kid had fun in pool/waterslides. We all know how important birthdays are especially for kids and we wanted to make him feel special that day. It is delightful that it did bring some happiness for him on his special day. We wish him all the very best and success in his like and hope you will consider staying with us again. In case you are planning to celebrate his next birthday with us please let us know in advance so we can plan something special for him. Please be our guest anytime you are visiting Edmonton for any reason so that we can get another chance to serve you. Looking forward to welcoming you back! Best wishes, Mandeep

"Convenience and Value"

4
18/11/2015

We had a suite with fireplace, dog friendly near the on site restaurant. Quite often hotel restaurants are over priced or the food is bad. Breakfast was included and quite generous/buffet with lots of options. Service very friendly. Rooms were clean. This is not a 5 star but with the kitchen great for families or for hosting in your suite. Walk to "downtown" is about 5-10 mins so if youre stumbling home from the bar or just want a walk after supper its well located. Would go back and will recommend to friends

"Great Stay"

4
18/11/2015

The Hotel seems to be under renovation, which may be a turn off for some when they walk in to the lobby area. But I found the overall experience was pleasant and the staff were very nice and the location is not so bad as the other best western hotels are far away from the city except the plus city inn. Once the renovation is complete, this hotel has a great potential. Thank you for the experience.

"Exceptional Hotel"

5
16/11/2015

The hotel looks brand new, inside and out, with a welcoming and stylish contemporary decor. Our rooms were spacious and well stocked with essentials (hair dryer, microwave, flat screen TV, free wifi). The pool is great and the breakfast is excellent (lots of hot options such as omlettes and french toast) which made our stay very relaxing. Staff were so friendly and helpful with all requests. Close proximity to airport and only 20 mins or so to downtown and major attractions such as the West Edmonton Mall (discount passes to Galaxyland at WEM were available for purchase from the front desk). There are some eating options in close proximity including the White Spot where we had 2 very good, reasonably priced meals (salads, burgers, entree options). There are also many dining/shopping options at South Common which is only 5-10 mins away. All in all, it was the best stay that we've had in ages and nice to feel so welcomed.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi Allison R, Thank you for staying with BEST WESTERN Plus South and thank you for taking the time to post a lovely feedback. It was great having you guys as our guest and it was very nice talking to you during the breakfast. I hope everything went well and you guys enjoyed the Edmonton weather. We know you didn't get to see snow this time but as you coming back in few months it will be all white and full of snow. We are glad that you have enjoyed your stay with us and all the amenities. I hope you are enjoying California warm weather and also enjoying work after a small vacation. We saw little girl had so much fun with her grandparents. Please call us directly for your next stay so that we can plan something special for you guys. We would love to see you guys back. Please be our guest anytime coming back to Edmonton. We all look forward to welcoming you back soon! All the best! Mandeep

"Lots of traffic noise"

3
16/11/2015

Room was ok, not well serviced had to call for towels, because we stayed for 4 days our room was left to last. pool towels were hit and miss, had to wait 20 minutes one evening for towels. Breakfast was ok but one toaster dud not work.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Tony R, Thank you staying with BEST WESTERN Plus South and taking the time to share your review regarding your recent stay with us. I am sorry that we were not able to meet your expectations. Please accept my apology that you had to wait for towels as this is not our standard. We try our best to provide everything possible that can make our guest stay comfortable and towel is a very basic need. We will review and will try to understand why this happened. We are always looking for ways to improve and I will take your comments very seriously for future improvements. We hope you will consider staying with us again the next time your travels bring you to our area so that we may have another opportunity once again to serve you with our usual high service level. Best Regards, Mandeep

"Excellent service "

5
15/11/2015

We came on our friends get together it was very nice . With nice breakfast and the hot tub.. Good customer service . Had a issue with hair dryer than I told front desk was resolved by Anita at front desk . Only issue with less parking . Will come back for sure to bestwestern .

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Ken C, On behalf of the BEST WESTERN Plus South entire team a big thanks for taking the time to post overall positive review. We are delighted that you have enjoyed all the amenities during your recent stay with us. Our team strives to offer a friendly and caring service to all our guests. We are glad that we were able to exceed your expectation with our usual good service and cleanliness of the room. It was great having you as our guest and we look forward to welcoming you back soon! Take Care! Mandeep

"Excellent venue for our small group"

5
14/11/2015

Our group members, coming from Alaska, Yellowknife, and Alberta, met at this hotel. The front desk ladies were very helpful as I called several times to add additional rooms and room nights. The rooms were all assigned in proximity to one another, which was very helpful. The staff greeted us with warmth and made us feel welcome throughout our stay. They were responsive to our requests. The rooms were quiet, clean, and comfortable. The location of the hotel is excellent for non-hotel services (quick printing, for instance) and convenient to Tim Horton (which of course is essential). Thanks to Mandeep and all for the great service. Highly recommend this property!

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi Sharlane D!!!! Thank you for taking the time to share your feedback for your recent stay with us. It was great to have you guys here as our valuable guest!! Everyone from your group was so nice and positive anytime we saw them around. It was nice chatting to your family during breakfast and in the lobby. Since I got a compliment of “best smile” from you I never congested my smile?. It was a wonderful experience for all of us with all the positivity came from your family. We hope everyone is doing great and having fun where-ever you guys are. We don't know when we are getting to see you back but will request to come back soon as we would love to see the same environment again. Everyone of our team still remembers your family group and we got an awesome feel with your wonderful review. Please honor us with your presence in future so we can have the same positive feel again. On behalf of BEST WESTERN Plus South team we look forward to welcoming you back soon! Warm Regards, Mandeep

"Excellent Hotel"

5
12/11/2015

Hotel was exceptional! Very clean, excellent staff! Super super comfortable bed!! Pool, waterslide and hot tub were very well maintained and clean! Hotel is minutes away from hundreds of box stores, excellent shopping! NO complaints! Definitely will be staying here again when we are back in Edmonton!

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Jaide G, On behalf of the BEST WESTERN Plus South entire team a big thanks for taking the time to post overall positive review. We are delighted that you have enjoyed all the amenities during your recent stay with us. Our team strives to offer a friendly and caring service to all our guests. We are glad that we were able to exceed your expectation with our usual good service and cleanliness of the room. It was great having you as our guest and We look forward to welcoming you back soon! Take Care! Mandeep

"A very comfortable and friendly place to stay"

5
06/11/2015

I have been staying here for more than 4 years, at least 30 weeks a year, so I might be a little biased...lol Location is great for both pleasure or business. Located right at Hwy 2 and the Anthony Henday, you can get anywhere fairly quick. West Edmonton Mall in the Northwest is maybe 30 minutes away, same as Fort Saskatchewan in the Northeast. Very close to South Common, with a large movie theatre, and hundreds of shops and restaurants. There is a White Spot across the street from the hotel, and right next door a Rockford Grill and a Chop. A pizza/italian place is being built on the property, should be ready soon. This hotel still seems new, and the rooms are large and comfortable. Each room has an individual ac/heating unit, allow you to quickly get the temperature to your liking. This is actually a bigger deal than it seems, as you will not get a very good sleep in a room that is too hot or cold. Plenty of towels, and you can get more if you need them. I usually stay in a business king room, which has a king bed, and a sitting area with an armchair, coffee table, and pull out couch. They also have jacuzzi rooms with a king bed and fireplace, and rooms with twin queen beds. I have stayed in many hotels, all over Western Canada, and the staff here really are great. Very friendly, and willing to help with the smallest thing, they will do whatever they can to make your stay more comfortable. The manager, Mandeep, always checks to make sure everything is good with your stay. Although all the staff are great, I have known Anita, Jessica, and Mary Ann the longest, and they really are exceptional. You will not regret picking this hotel for your stay in the Edmonton area.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi Robbic77, We certainly enjoy having you here and it is a proud movement for all of us to see such a wonderful review from you. We appreciate your loyalty towards our Hotel and BEST WESTERN brand. You are a part of our hotel family for long time and our team ensures that our guest feel as though they are at home even when they are away from home. We all understand the situation of being away from family for that long. It is nice to see that you always enjoy your stay with us. It is our responsibility to make sure that we exceed our guest's expectation with our usual high service. Once again thank you for being our guest and thank you for sharing your experience with us for your every stay with BEST WESTERN Plus south. On behalf of Anita, Mary-Ann, Jessica and entire team we look forward to welcoming you back! Warm Regards, Mandeep

"Clean and functional"

3
06/11/2015

Stayed here for a work trip. We had training in the hotel too - right next door to breakfast room. Terrible location for training room! Super noisy during breakfast which goes until 9:30. Rooms were a nice size, beds comfy. 3rd floor rooms seemed to all have super tiny pillows - as per photo. 4th floor were normal. Fitness room is good. Pool looked nice. Not a great location if you don't have a vehicle. Overall was ok for work - rooms had microwaves and fridges. Likely wouldn't choose those for personal travel. I have no idea what exactly the "fresh remote" baggie actually means. I hope it means it was santizied but I found no reference to it in the literature anywhere.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear ProudCanuck, Thank you for staying with BEST WESTERN Plus South and thank you for taking the time to share your experience about your recent stay at out hotel. We appreciate your feedback incredibly. Please accept our sincerest apologies for your aggravation experienced during your meeting time. We can understand your frustration about noise during your training session. I would like to request you to bring any issues like this to our attention so that we can get an opportunity to resolve. We will be sure to take your feedback under consideration as we re-evaluate guest needs and will work to improve our guest experience. We are glad that your have enjoyed everything else during your stay. Please give us another opportunity so that we can get a chance to serve your at your full satisfaction. Best Regards, Mandeep

"Staff so helpful!"

5
04/11/2015

The hotel is very well equipped, clean and staffed. Location is ideal for folks who avoid congested inner city locations, yet very close to airport and attractions. Staff were extremely helpful in assisting parents with small children, and the breakfast was above the usual quality.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Jens J, Thank you for staying with BEST WESTERN Plus South and posting such a nice review for us. You as a guest helping us to keep ourselves motivated with the glowing review. We have a very hard working team and we all try our best to serve every guest to their full satisfaction in every possible area. We are very cheerful to see your full satisfaction for you recent stay with us. It is great that you have really enjoyed our free breakfast. Please be our guest anytime you are visiting Edmonton for any reason so that we can get another chance to serve you. Looking forward to welcoming you back! All the best! Mandeep

"Great Family Freindly Hotel"

4
01/11/2015

We stayed here for 10 nights as new residents to Edmonton. The staff were friendly and nothing was too much trouble. The room was clean and comfortable. Breakfast was good with a lots of choice which changed daily. The girls loved the pool and it became a daily routine! We made good use of both the business suite and laundry facilities. Perfect location for the South side of Edmonton.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi Aneam15, It was great having you for 10 nights at BEST WESTERN Plus South. It was always nice talking to you during the breakfast time every morning. Thank you for your overall positive feedback. We are delighted that you have enjoyed all the amenities during your stay. We understand how hard is being away from home especially with the kids. We are glad to see that 2 cute ones had fun in pool and didn't feel bored at all. Congratulations on buying a house in summer side. I know it is not far from us but keep us in your list if you need a place for anyone to stay in south Edmonton. Thank you once again for staying with us and for posting such a glowing review. Looking forward to see you back with warm welcome for your next stay with us! Take care! Mandeep

"terrible staff"

2
31/10/2015

booked a stay was checked in by some space cadet staff member who could barely check us in correctly or properly. Had booked a second night the following night on two separate reservations. it turned out i got my dates wrong and instead of the clerk says you have to check out and recheck in. in the morning we go to the front desk and inquire about the other reservation and the cranky clerk offered nothing but attitude. we lose too leave and will not be back.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear hunglow, Thank you for your staying with BEST WESTERN Plus South and taking the time to write a review. We greatly appreciate your feedback and we sincerely apologize for the issues that you experienced during your stay. Our front desk staff is very good in handles multiple reservations so that our guest gets a comfortable stay. I would really appreciate if you could contact me at the hotel so that we can discuss what happened and ensure we can follow up and resolve. We will take your comments under consideration as we re-evaluate guest needs and improve our customer service skills. We hope you will consider staying with us again the next time your travels bring you to our area so that we may have another opportunity once again to serve you with our usual high service level. Best Regards, Mandeep

"Good clean newer hotel"

5
30/10/2015

I stay here every month or two and always find the staff to be friendly, the rooms clean & comfortable, and the complimentary breakfast is a nice touch. Location is convenient and central to get around Edmonton easily.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi glorch, Finally…we got your feedback Mr. Lorch! This is amazing to see a glowing review from you, as we all know that you a busy person. BEST WESTERN Plus South team is very excited to see you back so that they can express their happiness. It is always wonderful to have you as a part of our family. Our team tries their best to provide a friendly and home feels service and we are glad that we are winning. We are thrilled that you always find our hotel Clean, Comfortable with good breakfast and friendly service. We look forward to welcoming you back. See you soon! Warm Regards, Mandeep

"Convenient and affordable"

4
26/10/2015

I stayed two nights and found it to be a very good hotel close to the airport. The area is not close to downtown, but the hotel is very self-sufficient with a pool, a lounge with coffee, and breakfast. There were a lot of families there and everyone seemed to enjoy themselves. The room was very nice -- clean and it had everything we needed. The hotel staff is very friendly and accommodating. They even got me a bathrobe to get from my room to the pool, although it wasn't included in the type of room I stayed at. We also got a government discount and for the price we payed, this hotel exceeded our expectations. I will definitely stay here again next time I'm in Edmonton.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Bellini247, On behalf of the BEST WESTERN Plus South entire team a big thanks for taking the time to post overall positive review. We are delighted that you have enjoyed all the amenities during your recent stay with us. Our team strives to offer a friendly and caring service to all our guests. We are glad that we were able to exceed your expectation with our usual good service and cleanliness of the room. It was great having you as our guest and a warm welcome from BEST WESTERN Plus South team for your next trip to Edmonton. See you soon! Take Care! Mandeep

"Clean, great amenities for the price and excellent staff"

5
26/10/2015

Overall Hotel amenities: Scan cards for entry and elevator usage (big kudos for the elevator being included as a security feature), Free Wifi, standard complimentary breakfast, front lobby offers snacks. There are plenty of restaurant options very close by, the White Spot was excellent for breakfast during our stay. Staff: extremely friendly, incredibly helpful and professional, smiles and courteous genuine greetings. (all the staff was fantastic but a big thank you to MaryAnn) Room Amenities: Mini fridge, microwave, coffee maker with supplies, asst mini toiletries, iron and ironing board, hair dryer, desk with office chair, clothes closet, garbage and recycle bins in room, relaxing chair with ottoman. Other rooms have even more if required. Shower: large tub, curved clean curtain, high shower head with excellent pressure and spray adjust Bathroom sink: high sink faucet for easy rinse, pool style slanted sink for quick drainage TV: tv remote in a "fresh remote” baggy, tv a bit small at 32”. Would have at least went 40” for the distance to the bed but not deal breaker by any means. Environment Control: quieter carrier brand a/c unit, wall control with simple operation layout The one oddity: Traffic to pool area travels, and can only travel, directly past the front desk on the way to the pool area. This creates an always entertaining and some times awkward parade of half naked people in high traffic/service area. Would be a repeat visitor in a heartbeat.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi Jeff D! Thank you for being our guest at BEST WESTERN Plus South. Big thanks for such a lovely feedback! This is the best description that we could get from anyone who has loved our Hotel. This is remarkable how you have specified everything that you enjoyed during your stay. We will add a bigger tv in our list of improvement. There is nothing more pleasant then reading such a glowing review from our guest. MaryAnn is extremely happy that you didn't forget her name to mention. We are thankful to you as MaryAnn is the hardworking girl with wonderful customer service skill. Your appreciation will motivates her and all of us to serve better. Our team works very hard every day to earn every guest's satisfaction and this is a winning movement for all of us. Once again we are glad that you have enjoyed your stay with us and our team will be more than happy to see you back. We are honored to have you as our guest! Best Wishes, Mandeep

"Clean and comfortable."

4
25/10/2015

Very relaxing, good beds, great breakfast, and a manager that cares. Would be nice to have more channels on tv but that is far from a complaint. Housekeeping staff is fantastic. All in all am enjoying my 28 odd notes there this time around.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Steve B, Thank you for being a part of BEST WESTERN Plus South and leaving such a nice comment for your recant stay. We are thrilled that you have enjoyed our stay with us. It is glad to see that your stay was relaxing as it should be with our good beds and with the complimentary breakfast. Yes, we care about our guest and we try our level best to accommodate our guest at their full satisfaction. Looking forward to see you back with warm welcome for your next stay with us! Sincerely, Mandeep

"worth the extra money"

5
23/10/2015

It's worth the extra money. I love this place. Highly recommend it to you all. Very comfortable stays I have had Here. Wife like's it. That's a relief. She is pretty picky when I travel on the road. Thanks

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Russell H, Thank you for choosing to stay with BEST WESTERN Plus South and for taking the time to share your awesome comments. We value your feedback incredibly! It is very great to hear that you enjoy staying with us and we were success to earn your full satisfaction. Thank you once again for taking the time to complete such a glowing survey and thank you for making us feel proud. Please be our guest every time your visit brings you to Edmonton. Thank you, Mandeep

"Most Accomodating Customer Service Ever!"

5
21/10/2015

We are fans of the Best Western Plus line of hotels for numerous reasons but most importantly for their great customer service. We have received good service at all locations that we have stayed, but the service of the team at this particular hotel go above and beyond. The staff was very welcoming, and despite being extremely busy they were extremely accommodating. The manager gladly stepped in to assist his front counter staff, not due to problems but due them being backed up with check ins, phone calls, and juggling rooms to make room for everyone possible. I visited the front counter a number of times and this appeared to be the normal level of service provided ... Outstanding. The rooms are very clean and well appointed, always comfortable beds, always a good selection of pillows and extra blankets if necessary. Breakfast is self serve and provides all the options for healthy start to your day. I would stay again and even highly recommend this to any one looking for a room in the South End of Edmonton.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear AWKerr, Thank you for choosing to stay with BEST WESTERN Plus South and Thank You for your Loyalty towards BEST WESTERN Brand. We cannot thank you enough for such a lovely review regarding your recent stay with us. Our Hotel team is very pleased with such a beautiful feedback. Thank you very much for making our team happy with your glowing feedback. It is very satisfactory that we were success to accommodate you to your full satisfaction. Thank you once again from BEST WESTERN Plus South Team, Your review made our day! Please do not forget us as your first choice Hotel for Edmonton. We will try our level best to exceed all your and our expectation with our usual high service level. See You Soon! Thank You! Mandeep

"Amazing Service, Super Clean Hotel ,Great Breakfast!"

5
21/10/2015

I congratulates Miss. Mandeep for setting the hotel standard that high. I was not able to find a sing thing that I can point out to improve. I can see that it is a very new Hotel but you guys ROCK in every area! Loved the breakfast "never seen a Hotel Manager talking to guest directly and asking for any recommendation to improve, Great Idea! I come to Edmonton regularly, there is no way that i will stay at any other Hotel unless you guys sell out of rooms for me. If you maintain your standard there is no reason for any downfall.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Hudson H, Thank You so much for such a nice feedback it means a lot to me! I take it as a big compliment!!! It was great having you as our Guest and really appreciates for considering us as 7 Star Service Hotel. We will keep the standard of BEST WESTERN Plus South higher and will always maintain our standard. It is very pleasant see a feedback of 100% satisfaction in breakfast, in service and cleanliness of the hotel. We will love to know more from you about our Service anytime you are coming back to Edmonton. We will try our best to accommodate you anyhow because we cannot afford to let you stay anywhere else. Please be a part of BEST WESTERN Plus South and give us another opportunity to exceed all your and our expectation with our usual high service level. Can't wait to see you back! All the Best! Mandeep

"Hotel accomodated my needs EXCELLENTLY"

5
20/10/2015

This hotel is wonderful for a family trip. I have small children and normally get stuck by hockey or tournament teams. Not much sleep for us. I requested a different room when I booked, and they surpassed my request. Quiet corner room away from all, and we had a fantastic sleep 2 nights in a row. Breakfast was amazing and my family had fun making pancakes. Hotel won cleaning award, and they deserved it! Highly recommend this hotel.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Waunita B, Thank you for choosing to stay with BEST WESTERN Plus South and for taking the time to write your glowing review in regards to your recent stay. We are Thrilled to learn that you have enjoyed your stay with us along with breakfast. Your positive feedback will motivate us to serve even better to earn our guest's full satisfaction. It is great to hear that Kids had fun while staying with us. Thank you for recommending us as Family Hotel! We will look forward to see you back so that we may have another opportunity once again to serve you and exceed all your and our expectations with our usual high service level. Best Regards, Mandeep

"Best Western Plus (South Edmonton)"

5
20/10/2015

This hotel was close to the airport which allowed for some extra time to get ready to board our flight. Having the breakfast included (which was not just cereal, it was eggs, sausage, pancakes, etc..) was an extra bonus to the stay. The hotel staff were extremely friendly and helpful. Overall a very enjoyable stay.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Maureen O, Thank You for being a part of BEST WESTERN Plus South and Big thanks from all of us for such a great review! It is very joyful to see that you have enjoyed your stay with us. We will be more than happy to see you again as our guest. It is always very pleasant to see such a nice feedback. We are glad that we were success to exceed your expectation with our Service. Please always remember us as your second home any time you are coming to Edmonton. We look forward to welcoming you back soon. Thank You! Mandeep

"Very nice property, not the best location"

4
19/10/2015

We stayed here over the week-end while attending a family event. The property is new, modern, clean and attractive. We stay at best Western Hotels frequently because of the consistent good service and quality properties and this hotel was not disappointing in that way. The hotel offers the standard free breakfast which is always just fine. Not fancy but lots of good breakfast fare and the automatic make-your-own-pancake machine was more than just a little cool. Warning: Saturday morning either get down early or wait until the last half hour for breakfast. Seating is very limited for a hotel this size and it is very family oriented (a ton of kids of all ages) so the middle of breakfast is a bit of a gong show. I do have a couple negatives regarding my experience. First, the bed did not seem to be the normal Best Western bed. Ours seemed very hard and we didn't sleep as well as we might of as a result; not that it really mattered though, the hotel faces south oriented east-west where the QE2 freeway and Ellerslie Road, a four lane divided major thoroughfare meet. Our room was on the west end (closest to the QE2 and facing north toward Ellerslie. There was a tremendous amount of heavy truck traffic even in the middle of the night and we were woken numerous times by heavy truck's riding their "Jake Brakes" (a brake run off the truck engine that we have all heard that makes that horrendously loud crackling sound as the engine slows the truck as opposed to the wheel brakes). On top of that, some commercial waste removal company decided at 05:38 on Saturday morning to empty a waste bin somewhere in close proximity to our room and I suspect did his level best to smash the steel bin around as loudly as possible (maybe he was grumpy because he had to go to work early ...). Overall it represents another nice Best Western property, the Chop Steakhouse and bar are just a few steps away as is a White Spot restaurant, there are no food and beverage options available in the Hotel. I would consider staying again but would insist on a) second floor or higher (the parking lot is very busy even at night), b) the far east end of the building away from the QE2 and c) facing south away from Ellerslie Road.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi Guy-from-Cowtown! Thank You for your honest feedback for you recent stay at BSET WESTERN Plus South. We value your feedback incredibly. We are happy to know that you have enjoyed your stay with us. We are very thankful to you for recommendation about noise issue. We apologize about the inconvenience during your stay from outside noise. I understand that improper sleep is not a pleasant thing especially when you are not at home. We defiantly will call the garbage pickup company to change their timing. It will give us a chance to improve for all our valuable guests. We would like to have more feedbacks from "Guy-from-Cowtown" ! We will look forward to see you back so that we may have another opportunity once again to exceed all your and our expectations with our usual high service level. At Your Service, Mandeep

"Always clean with amazing staff"

5
13/10/2015

Stayed here in the summer. Not my first trip to this location. Breakfast is very good. Rooms have granite throughout. Staff are amazing. Close to South Common with lots of shopping. Easy access to anywhere in Edmonton via the Henday. Ali and his staff are awesome.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi nojo_13, Thank You for being a part of BEST WESTERN Plus South and Big thanks from all of us for such a great review! It is very joyful to see that you have enjoyed your stay with us. We will be more than happy to see you again as our guest. It is always very pleasant to see a review of appreciation for our motivation to serve better. Please always remember us as your second home any time you are coming to Edmonton. We look forward to welcoming you back soon. Warm Regards, Mandeep

"Great Value"

5
13/10/2015

Very clean and comfortable, with a spacious room. Breakfast was excellent, with several hot choices, and and cold choices. Would definitely stay there again. The only downside was the work being done in the parking lot close to the entrance, but it was not a big problem, just a minor inconvenience.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Hi Fred S, Thank You for taking the time to share such a positive comment for your recent stay with BEST WESTERN Plus South. We are overjoyed that you had a good stay with us. Great to hear that you will be a part of our family anytime you are back in city. We apologize about the inconvenience from the constriction happening in our parking area. You will be happy to know that there is a restaurant coming up soon at this place. Please be our Guest anytime you make a trip to Edmonton and we look forward to welcoming you back soon. All the best! Mandeep

"Once again, GREAT!!!"

5
12/10/2015

Always my hotel of choice when staying in Edmonton. Conveniently located for the airport and south Edmonton business parks. Always clean, super breakfast and wonderful staff. Several pubs, restaurants and services, banks and Timmies. See you again soon.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Zooropa1966, Thank you for choosing to stay with BEST WESTERN Plus South and for taking the time to share your glowing comments. We are Thrilled that you enjoyed your stay with us. I am glad to hear that we were success to accommodate you at your full satisfaction. We are grateful to have guest like you and it will always be pleasant to have you at BEST WESTERN South Edmonton as our valuable guest. Thank you once again for being our Guest and We look forward to welcoming you back soon. Best Regards, Mandeep

"Wonderful!"

5
10/10/2015

We have stayed many times for business and the rooms ar always very clean and fresh. This time we were upgraded to a suite. Exceptionally clean, everything you could want in the room, and also some unexpected treats left out for us. The staff are amazing and the breakfast is a good basic start to the day. A wonderfully relaxing place to spend the night while away on business.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Ruth P, Thank you for choosing to stay with BEST WESTERN Plus South and for taking the time to share your awesome comments. We value your feedback incredibly! It is very great to hear that you enjoy staying with us and found our hotel and staff wonderful. This one word “WONDERFUL” is like a best gift for all us and motivates us to serve better. Thank you once again for taking the time to complete such a glowing survey and thank you for making us feel proud. Please be our guest every time your visit brings you to Edmonton. Best Regards, Mandeep

"Great Hotel"

5
07/10/2015

Nice and clean room and friendly staff with a very fast water slide and excellent hot buffet breakfast. We run out of hair conditioner and they didn't give us a hard time providing everything we need. We didn't know that there are towels available in the pool room and we don't have to bring the towel from our room, so the lady in the front kept hold of our towels until we get back to our room. It was a short stay but we enjoyed a lot.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear bhabes61, Thank you for choosing to stay with BEST WESTERN Plus South and for taking the time to share your glowing comments. We are Thrilled that you enjoyed your stay with us. I am glad to hear that we were success to accommodate you at your full satisfaction. We are grateful to have guest like you and it will always be pleasant to have you at BEST WESTERN South Edmonton as our valuable guest. Thank you once again for being our Guest and We look forward to welcoming you back soon. Best Regards, Mandeep

"Great hotel near the highway"

5
05/10/2015

We drove in from Montana and this hotel was very easy to find. Was very modern, clean and had larger rooms that average for a best western. The pool had a water slide which would be great for kids. Also had breakfast served, and onsite laundry. Staff was very helpful. I would highly reccomend

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear jpalmer67, Thank You for taking time to share an awesome comment for your recent stay with us. We are overjoyed that you had a good experience with us. We try our best to make our guests feel warm, comfortable and welcome. We are glad that you found our hotel up to the mark in every area. Thank you once again for your encouraging and wonderful review and look forward to seeing you again when your travels bring you back to Edmonton. Best Regards, Mandeep

"breakfast and good will"

5
05/10/2015

The lady over your breakfast crew was awesome. She took such pride in her work and was very welcoming. The dining area was very clean and the food was wonderful! Food was displayed beautifully and she was the best!

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear regina1952, Thank you for choosing to stay with BEST WESTERN Plus South and for taking the time to write your review in regards to your recent stay. Thank You for your positive feedback about your experience. We are Thrilled to learn that you have enjoyed your last stay with us along with breakfast. We will look forward to see you back so that we may have another opportunity once again to serve you with our usual high service level. Best Regards, Mandeep

"Disrespectful Staff"

1
03/10/2015

We flew into Edmonton to attend a family funeral and a few days later thought it would be nice to have some of our relatives and their young kids over to our hotel for a swim. We asked the front desk ahead of time to see if they could accommodate our request. The lady was very courteous and agreed. We all went for dinner that evening and headed back to the hotel for our swim, it was a wonderful time and the kids enjoyed the slide and splashing around in the pool. We even stayed right up until pool closing at 10pm. Prior to closing time a lady gave us a 5 min warning to leave the pool and we began collecting our things. She returned shortly after threatening me and my family demanding my room number and became extremely irate. I was completely dumbfounded and obliged by giving her my number and felt extremely embarrassed in front both my and my extended family's presence. I've stayed here many times in the past and have had a great experience each time as most of these reviews will indicate. Unfortunately due to this absurd experience I will not be staying here again.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Megamason, Thank you for taking the time to write your review in regards to your recent stay at the BEST WESTERN Plus South. I sincerely apologize for your experience during your recent stay with us. You are very important to us and we would like to see you back. I would like to know more about the situation. I would really appreciate if you could contact me at the hotel so that we can discuss what happened and ensure we can follow up and resolve! Best Regards, Mandeep

"Excellent hotel"

5
02/10/2015

After spending 2 nights at the Best Western Jasper we were very surprised at the presentation of this hotel. Very modern and welcoming. Lovely reception and lounge area and very friendly staff. A huge contrast from Jasper. Breakfast was included and was excellent offering cooked and continental breakfast. Our room was huge, very clean and comfortable. Great indoor pool and spa with an indoor slide for the kids. Can't fault it.

Mandeep K, Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review
Dear Dawn528, We are Thrilled to learn that you enjoyed your stay with us. We all work hard to earn your satisfaction. It is very encouraging to see a comment of appreciation. It keeps us motivated to serve better. Thank you once again for your encouraging and wonderful review. We look forward to welcoming you back soon. Best Regards, Mandeep