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Hotel was lovely clean and quiet. Staff were fast to respond and help when requested. Easy access to restaurants all in walking distance
Guest Review Response Thank you for your wonderful review! We're delighted to hear that you enjoyed our clean and quiet hotel, and that our team was quick to respond and assist whenever needed. We're also glad you found the convenient location with restaurants within walking distance. We truly appreciate your kind feedback and hope to welcome you back again soon!
I travel a lot for work and for personal. This hotel is my hotel of choice in Edmonton, first, it was because of the location and the price. However, it has the best customer service. Especially Avnita! She is amazing, kind, and thoughtful. Honestly, she is the sweetest person. I have never had better customer service in North America! Additionally, the pool has extended adult-only times where the hotel has a games room. Lastly, I am severely allergic to dust mites, but this hotel has hardwood and very little fabric, so I don't have to worry about reacting. This is one of the best hotels I've stayed at in Canada. 10/10
Thank you so much for your incredible review and for making us your hotel of choice whenever you're in Edmonton! We're truly honoured to hear that our location, value, and, most importantly, our customer service keep bringing you back. We'll be sure to share your kind words with Avnita. She is a valued member of our team, and we're certain she'll be thrilled to hear the positive impact she had on your stay. Your comments about her kindness and exceptional service mean a great deal. We're also delighted that you enjoy our adult-only pool hours, games room, and the hardwood flooring in our guest rooms. It's especially rewarding to know that our room design helps make your stays more comfortable given your dust mite allergy. Thank you again for your 10/10 recommendation and your continued support. We can't wait to welcome you back for another exceptional stay!
The room was extremely small, wasn't what the pictures showed at all! We expected a king room with space. Instead we basically got “down graded” to a small king room next to the elevator. The bathroom didn't even have towels in it, had to search for them. There wasn't even a chair (other than the office chair, to sit on. I recommend asking where your room is located! Not what I expected from the Best Western standards. Thoroughly disappointed.
Thank you for sharing your feedback. We are sorry to hear that your stay did not meet your expectations. We understand your disappointment regarding the room size and location. Our room layouts can vary throughout the hotel, and we apologize if the room assigned did not align with what you anticipated based on the photos and booking information. We are also sorry that the placement of the towels caused confusion and that the room lacked the additional seating you expected. Providing a comfortable and welcoming experience is important to us, and we regret that we fell short during your visit. Your comments regarding room presentation, amenities, and guest expectations have been shared with our management team for review. We appreciate you taking the time to provide your feedback, as it helps us identify opportunities for improvement. We hope you will consider giving us another chance to provide the quality experience you expect from Best Western in the future.
Good staff great breakfast excellent location for our family visits. Close to restaurants and shopping.
Thank you for your wonderful review! We are delighted to hear that you enjoyed our friendly staff, great breakfast, and convenient location. It's wonderful to know that our hotel is a great fit for your family visits and that you found the nearby restaurants and shopping to be an added benefit. We truly appreciate your loyalty and are thrilled to hear that you plan to return. We look forward to welcoming you back on your next visit! Safe travels until then.
Great location. Close to the West Edmonton Mall, and some.fabulous restaurants. The amenities were excellent. The fitness room was great, the pool and hot tub were a lot of fun, and the games room was an excellent place to spend some fun family time. The whole facility was very clean and welcoming. Highly recommend!
Thank you for the wonderful review! We're so happy to hear you enjoyed our convenient location near West Edmonton Mall along with the nearby dining options. It's great to know the fitness room, pool, hot tub, and games room helped make your stay fun and memorable for the whole family. We also truly appreciate your kind comments about the cleanliness and welcoming atmosphere of our hotel. Thank you for your recommendation — we look forward to welcoming you back again soon!
I highly recommend this hotel. It is well-located near West Edmonton Mall. Lots of parking available. Room was very comfortable and well-equipped. I am a swimmer and I love the pool at this hotel. It is very clean, long enough to swim lengths, good temperature and has excellent hours (it opens at 5 a.m.) Breakfast area is large and bright with a full selection of hot and cold items. Also, the hot items change daily so you are not always getting the same food.
Thank you for your fantastic recommendation! We're delighted to hear you enjoyed our convenient location near West Edmonton Mall, the ample parking, and your comfortable, well-equipped room. It's especially wonderful to know our pool met the needs of a dedicated swimmer like yourself — from the cleanliness and temperature to the early opening hours for lap swimming. We're also glad you enjoyed the variety and quality of our breakfast offerings each morning. Your thoughtful feedback means a lot to us, and we look forward to welcoming you back for another great stay!
This is a perfect family hotel ! Great pool area and a games room! All day coffee bar was a hit with the parents
Thank you so much for your wonderful review! We're thrilled to hear that your family had such a great stay with us. It's fantastic that you enjoyed the pool area and games room—those are definitely guest favorites! We're also happy to know the all-day coffee bar was a hit with the parents 😊 We truly appreciate you taking the time to share your experience and hope to welcome you and your family back again soon!
Fantastic hotel, clean, friendly and great service
Thank you so much for the fantastic review! We're thrilled to hear you found the hotel clean and experienced friendly, great service throughout your stay. Our team works hard to create a welcoming and comfortable environment, so your kind words truly mean a lot. We can't wait to welcome you back again soon!
We booked in and dropped our stuff into the room. There were no cart trolleys so they went and got one that was left on 3rd floor. We then left to go to the alley and mall and came back after supper. My son went to crawl into bed to watch tv and was met with hairs and black thread globs and stains in his bed! I immediately called front desk and they had maintenance come look at it. He looked at it and looked grossed out like we were. He then asked what we wanted to do with it. Obviously needed the bed changed into new linens. He came back and only had sheets. He pulled back the top layer and took off the bottom sheet. He then looked at the pillows too and back and left them and said there you go and left. We then had to make the bed ourselves. Upon doing so we noticed French fries on the bed ledge and behind the bed. We were so mad. Moved the fries to the ground and made the bed ourselves. Upon putting the comforter on we realized left the top sheet and the comforter was also dirty with stains and food debris. I took it to the front desk and she gave me a new comforter. She said she'd advise management. When they said they don't do housekeeping for stays they really meant it now didn't they. We went downstairs to enjoy the new games room space before super as well. There was a smoke detector on a table and a piece of it was broken off and battery compartment with battery was open. I forgot to advise on way out and so I messaged them on the text system. They said they'd take care of it. However when going back after the bed incident it was still there and little kids were playing around with it. It was now time for bed and the noise at night was horrendous! We were woken up at 3am with kids yelling and screaming. We have the benefit of the doubt it was just a late night checkin but nope we found out the next night same thing but worse. Anyways let's not jump ahead. In the am after the breakfast fiasco of whip cream exploding everywhere and the spoon and the berries germ infested incident we left for the day to our tournament. We came back at supper time and asked what would be done for everything that went wrong. She was confused and no notes were left on our file!!! So I again let them know what went on and they apologized but no resolution. Said they'd contact the manager right away and let me know. Heard nothing. I was exhausted as we didn't sleep night before because of the noise. I went to bed at 10 and my son was in bed by 9. My husband finished watching some Olympics and went to bed. I was woken up not 1x, not 2x but 3x with noise getting worse and worse each time. I finally called at 1am and was told there was a birthday party who booked the rooms downstairs and they went past and now were leaving and she was advising them to leave and be quiet. I said I'm sorry 11pm is 2 hours ago and isn't there a noise ordinance? She said they were leaving. I said I'm a paying guest who paid to sleep all night and having people yelling, screaming, talking, banging and causing us not to be able to sleep is unacceptable. She just kept to her story of a booked birthday party. The noise got worse and my husband was livid as it was now way passed 1 and went into the hallway and found out the noise was next door room 104. Kids were in the room without adults so he forcefully banged on the door once loudly and wouldn't you know it the noise instantly stopped. Me so angry at the situation now couldn't sleep and was up and before you knew it it was 6am time to get up and pack up. 7am the boys grabbed a quick breakfast and packed the car. I went to the front and was told manager doesn't come in until Tuesday and is only here M-F 7-3 no holidays! I asked what was being done and she said I understand you were upset with noise? I almost lost it. Told my story yet again for the 5th time and she said oh well here's the managers card. Best I can do is 20% off right now. Printed my bill and off we went. We have stayed here several times and have been a loyal BW member for years. We were diamond elite at one point and still choose BW when we can. We were so disappointed in the way we were treated, the condition and lack of care for our room and food concerns, and the total lack of communication between staff. We were livid they didn't care about paying guests restful sleep and noise and parties are ok at any hour. We come to this tournament EVERY year and next year will NOT choose this location. Good vibes my butt! Do better!
Thank you for taking the time to share your experience with us. We sincerely apologize for the multiple issues you encountered during your stay. It is clear that your expectations, especially regarding cleanliness, noise, and overall service, were not met, and we completely understand your frustration. As part of our Green Key sustainability program, housekeeping is provided every second day, but we always strive to accommodate additional requests such as fresh linens, towels, or other amenities. We apologize for the lapses you experienced in having your bed and room properly prepared, and for the delay in addressing the safety concern with the smoke detector. We also regret the disturbance caused by the noise from other guests and the impact it had on your rest. We understand that uninterrupted sleep is essential, and we are reviewing our policies and staff communication to prevent such occurrences in the future. We did provide a discount during your stay to acknowledge the inconveniences you faced. While it does not undo the experience, we hope it reflects our commitment to making things right when our guests' expectations are not met. We truly value your loyalty as a BW member and hope you might consider giving us another opportunity in the future to provide the high standard of service you expect and deserve.
Overall experience; 3/10 Plus: Close to Amenities Minus: cleanliness of rooms Major parties Staff don't take complaints seriously. Parking lot not as lit as it should be. Breakfast subpar
Thank you for taking the time to share your feedback. We're truly sorry to hear that your stay fell short of expectations. While we're glad you found our location convenient, we regret the issues you experienced. Cleanliness, guest comfort, and safety are top priorities for us, and we apologize that these standards were not met during your visit. We understand how frustrating noise disturbances and large gatherings can be, and we're sorry if your concerns were not handled with the urgency they deserved. We will be reviewing our procedures with the team to ensure guest concerns are taken seriously and addressed promptly. We also appreciate your comments regarding the lighting in the parking lot and the quality of breakfast. Both areas are being reviewed so we can make improvements. Your feedback is valuable and helps us do better. We hope you'll consider giving us another opportunity to provide you with a much better experience in the future.
Great location being close to West Edmonton Mall and the water park during a solo mini vacation for myself to Edmonton. Definitely will/would keep staying here and plan on coming back next year for another mini vacation for myself :)
Thank you for sharing your experience! We're thrilled to hear you enjoyed our convenient location near West Edmonton Mall and the water park, and that your solo mini vacation in Edmonton was enjoyable. We can't wait to welcome you back next year for another mini getaway!
I absolutely loved our stay here! We felt welcomed at check in and that welcoming, helpful spirit was there throughout our whole stay. The room was exceptionally clean and spacious. The breakfast is great! I love the added touch of being able to read a complimentary newspaper with my breakfast! The pool and hot tub were wonderful after some hard days shopping! They are located just a skip and a jump from the West Edmonton Mall and other shopping areas! It took us only 16 minutes to get to the South Common Block Stores and IKEA by taking the Anthony Henday freeway! A truly superb visit!!
Thank you so much for your wonderful feedback! We're thrilled to hear that you felt welcomed throughout your stay and that our team's helpful spirit made a positive impression. It's fantastic to know that you enjoyed the spacious, clean rooms, our breakfast offerings, and even the complimentary newspaper—it's the little touches that make a stay special! We're also glad the pool and hot tub were a relaxing way to unwind after a busy day of shopping, and that our location made exploring West Edmonton Mall and other shopping areas convenient. We truly appreciate your kind words and look forward to welcoming you back for another superb visit!
Hello, we made a reservation for Best Western Plus West Edmonton well in advance received a conformation number online, but went to check in and the hotel did not have our reservation. No rooms available. We were given a number to call and sent away. The number to central booking was called they had our reservation so they sent us to customer service where they also had our reservation, but some how it was not sent to the actual hotel itself! No rooms sorry was all we got. There was a concert in Edmonton and all rooms were sold out or over doubled prices! They would not help at all. Since we were booked for a lower rate they lost our reservation for the higher double price of concert goers. So watch Best Western online since they must not all be on one system when booking. A lesson learned from a loyal best western customer, not any more. Also the lady at front desk was not very nice about it.
Thank you for sharing your experience. I am very sorry for the frustration and inconvenience you encountered when your reservation was not available upon arrival. I completely understand how upsetting this situation must have been, especially as a loyal Best Western guest. It appears there was a breakdown in communication between our hotel and the central reservation system, and I sincerely apologize that this was not handled more smoothly by our team. We take full responsibility for the miscommunication and the impact it had on your plans. Your feedback has been shared with our management team so we can review our procedures and ensure this does not happen in the future. We deeply regret that your experience has affected your perception of Best Western. Please know that this is not reflective of the service we strive to provide, and we appreciate you bringing it to our attention.
We were checked in by Jubi, very personable. She went above and beyond to find a room for us in a full house full of hockey families. We were very impressed by how Kaitlyn Wood handled our stay. She saved us from checking out the next morning to change rooms, due to showing up without reservations in a full house. Vlad the service technician was extremely helpful with getting our internet going again, while trying to close a real-estate deal online.
Thank you so much for sharing your experience—and for recognizing the efforts of our team! We're thrilled to hear that Juvi made such a positive first impression and went above and beyond to find a room for you during such a busy time. I also truly appreciate your kind words—we are committed to making sure our guests feel taken care of, and I'm glad I was able to help you avoid the hassle of switching rooms. And a big shoutout to Vlad as well—we're happy he could get your internet back up and running, especially with something as important as a real estate deal on the line! Thank you again for your kind review. We hope to welcome you back soon for another seamless and enjoyable stay.
We arrived at the hotel to find that the parking lot was completely full and parking stalls were super narrow. We rented two adjoining rooms for our family of 7. The first thing that we could tell is that the hotel had brutal ventilation. We were up on the 4th floor where it smelled of Chinese food, atrocious BO and bad decisions. We made it to our rooms that first appeared decent. Upon closer inspection, the tub in one room had a cigarette burn and hair in it. The other was fine. The floors were recently done with what appears to be vinyl planking. The rooms were spacious and had plenty of storage for clothes. The room temperature for both rooms was set to 76F. We turned the AC on to cool ourselves off. One system worked in one room, the other didn't. I took the cover off the unit only to find it covered in dust and the thermostat wires hanging out. Once the wires were properly terminated the unit started working. Next, let's talk about the windows. One window covering was ripped and out of its track. A bit ghetto if you ask me. We tested the beds. The pillows were fine, and plenty. The mattresses were hard and uncomfortable in both rooms. Disappointing. The breakfast buffet left us wanting more. No fresh fruit, absolutely disgusting scrambled eggs, ham, hash browns, waffles, cheerio cereal, instant oatmeal, muffins, toast, bagels, yogurt. Even with a deal, we paid a lot of money for a hotel that was a half step above Motel 8. The location is decent, however there are plenty of other hotels to choose from. Best Western, if you want to keep clientele, it's time to step up your game because it is lacking in a few areas.
Thank you for taking the time to provide such detailed feedback. We sincerely apologize for the issues you experienced during your stay. We are sorry for the inconvenience caused by the lack of parking, as well as the unpleasant odors on the 4th floor. We will look into our ventilation system to ensure it's functioning properly and addressing any concerns like these. The condition of the tub in one of your rooms is also concerning, and we apologize for that oversight. Rest assured, we are addressing these maintenance issues to avoid future occurrences. Regarding the air conditioning and window coverings, we understand how frustrating it must have been to find the AC unit in disrepair and the window covering damaged. We've taken note of your concerns and will ensure these issues are promptly addressed. We are also sorry that the breakfast did not meet your expectations. We strive to offer a satisfying and fresh variety of food, and we will work on improving the selection, particularly with fresh fruit and more appetizing options. Your feedback is invaluable in helping us improve, and we want to assure you that we are taking steps to make the necessary improvements. We truly hope you'll consider giving us another chance to provide you with a better experience in the future.
I'm writing to share feedback about our recent stay, which unfortunately fell well below our expectations for a Best Western property. Booking & Upgrade Frustrations Before arriving, I encountered difficulty in inquiring about a room upgrade. While I understand that upgrades are not guaranteed, I was surprised to learn that upgrading to a suite would cost an additional $110–$200 per night on top of our $140 room rate. These prices felt excessive and inconsistent—particularly when, just days later, the same suite was listed at $185. This lack of transparency and variability was both confusing and frustrating. Check-In Delay We purposely arrived after 4 PM to ensure a smooth check-in, only to be told our room was not ready due to housekeeping delays. While I sympathize with staffing challenges, it was disappointing not to receive proactive communication or an offer of accommodation while we waited past the guaranteed check-in time. Pool Access & Cleanliness Concerns The pool was closed for maintenance for several hours—an understandable but unfortunate inconvenience. However, shortly after it reopened, a toddler vomited in the pool area, prompting another closure. While the staff handled the situation quickly and professionally, the repeated disruptions left our children quite disappointed. Noise Disturbance & Guest Behavior That evening, we were woken by a large group of teenagers—approximately 30—arriving late and creating excessive noise in the hallway. Although a staff member acknowledged the issue and attempted to manage it, the disturbance had already impacted our rest. Walls and door are thing so you could hear water run toilets flush, conversations in the hallway, traffic noise ect. Overwhelmed Breakfast Experience The same group dominated the breakfast area the next morning, leading to a chaotic and uncomfortable environment. I witnessed senior guests struggling to access food or even get coffee due to the crowding and lack of order. There appeared to be no staff supervision or effort to balance the experience for all guests. While I appreciate the manager offering a 30% discount upon checkout, the combination of these issues made this the most disappointing stay we've had at a Best Western. With higher rates compared to other nearby options, we are left uncertain whether we would return to this location
Thank you for taking the time to share your feedback. We sincerely apologize that your recent stay did not meet the high standards we strive to uphold. Your experience is very important to us, and we appreciate you bringing these issues to our attention. We are truly sorry for the confusion and frustration regarding the room upgrade pricing and availability. Our team is reviewing our processes to ensure better transparency and consistency, as we understand how important this is for our guests. Additionally, we apologize for the inconvenience caused by the delayed check-in and the lack of proactive communication regarding your room's readiness. We are working on improving our guest communication during busy times to avoid such disruptions in the future. The situation with the pool is certainly unfortunate, and we regret that the timing of the closures negatively impacted your experience. Please know that we make every effort to ensure a safe and pleasant environment for all guests, and we understand your disappointment, especially for your children. We also apologize for the noise disturbance caused by the large group of teenagers. While we do our best to manage group dynamics, we recognize that this affected your stay. Rest assured, we are taking steps to improve our ability to manage such situations in the future. Lastly, we are sorry to hear that the breakfast experience fell short of expectations. Our goal is to provide a pleasant start to the day for all of our guests, and we will be reviewing our breakfast setup and staff supervision to ensure a better experience going forward. Once again, we apologize for the multiple issues you encountered, and we genuinely appreciate your constructive feedback. We understand that your experience was disappointing, and we will use your comments to help us improve for future guests. We hope you'll consider giving us another opportunity to provide a more enjoyable stay in the future.
The stay was ok. I will say to start off the lady that greeted us was absolutely awesome! We had a king room which was ok for the price. The weird thing was the bathroom was so small with just a toilet and shower. There was no sink and counter to like wash your hands. The odd thing was the sink was outside the washroom so if you got up middle of the night to use the washroom you had to turn on this super bright light outside the washroom to wash your hands. Like whom ever designed these rooms should not have. This Best Western just wasn't like any we have stayed in before. Just alittle disappointing in that way.
Thank you for sharing your feedback! We're happy to hear that the lady who greeted you made a great first impression – we truly appreciate your kind words about our staff. We also appreciate your comments about the room design. We're sorry to hear that the layout, particularly with the sink being outside the bathroom, wasn't as convenient as you'd hoped. We understand how this could be frustrating, especially during the night. Your feedback will definitely be shared with the team to help improve the overall guest experience. We hope you'll consider staying with us again and that your next visit will be more in line with your expectations. Thank you again for your input!
The pillows are amazing . They helped me out when I was in dire need of a place to stay. Avnita is amazing and so is everyone there . All staff is friendly . Guests are awesome. Highly recommend to anyone . I loved my stay here. Super accommodating
Thank you so much for your kind words! We're so glad to hear that you had a wonderful experience with us, and that our pillows were just what you needed! It's fantastic to hear that Avnita and the rest of the team made such a positive impact on your stay. We're also thrilled you found our staff and guests so friendly! Your recommendation means the world to us, and we'd love to welcome you back anytime. Thank you again for your amazing feedback!
Avnita and staff made me feel very welcome to my stay here at the best Western plus. This is where I will be staying when needing a room. Always so happy and happy to give you the best stay. The rooms are so clean and very quiet place.. Thank you very much for making this hotel my number 1 place to be
Thank you so much for your wonderful review! We're thrilled to hear that Avnita and the staff made you feel so welcome during your stay. It's always our goal to provide a clean, quiet, and enjoyable experience for our guests. We're honored to be your number one choice, and we can't wait to welcome you back next time you need a room! Thank you again for your kind words.
This hotel is clean, quiet (even on a full night) and very cozy. The beds are comfy and the room was spacious and clean. We checked in very late and Avnita at the front desk was so welcoming, helpful and kind. She made a late night much more relaxing.
Thank you so much for your wonderful review! We're thrilled to hear that you found the hotel clean, cozy, and quiet, and that you enjoyed the comfort and spaciousness of your room. We're especially happy to hear that Avnita made your late-night check-in a relaxing experience. We'll be sure to pass along your kind words to her. We hope to welcome you back again soon!
Located near West Edmonton Mall. The room looks good and new, It is also very spacious, clean, and comfortable. The price is also good and not too overpriced unlike other places. Their staff are so nice and helpful as well. We will definitely stay in this hotel again.
Thank you for your kind review! We're delighted to hear that you enjoyed your spacious, clean, and comfortable room and found it to be great value. Our team takes pride in being helpful and friendly, so it's wonderful to hear that they made your stay even better. We're also glad you liked our convenient location near West Edmonton Mall. We can't wait to welcome you back for another great stay in the future!
I was pleasantly surprised with the spaciousness of the room. It was very modern and clean. It was a great stay. Great staff & fantastic breakfast. Would highly recommend this hotel, great location, near Anthony Henday and West Edmonton Mall.
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the spaciousness and modern feel of your room, as well as the cleanliness. It's great to know our staff made a positive impression and that you loved the breakfast. Our location is indeed convenient for exploring Edmonton, and we're glad it worked well for you. We truly appreciate your recommendation and look forward to welcoming you back the next time you're in town! Safe travels!
Awesome bed and pillows great bed ,friendly staff and good breakfast ? hotel was clean ,good front end staff,liked that had to use room key to use elevator to room making sure no one off the street could enter rooms,very good idea .recommend this hotel .
Thank you for your fantastic review! We're thrilled to hear that you loved the bed, pillows, and breakfast, and that our friendly staff made your stay even more enjoyable. We're also glad you appreciated our safety measures like the key access for the elevator—your peace of mind is important to us. Thank you for recommending us, and we look forward to welcoming you back on your next stay!
Staff is terrible and the service you get is weak at best. The staff lost my items and now I am waiting to receive it in the mail. The Breakfast is good; however, there is limited seating, so you most likely will need to eat in your room. The pool is not kids friendly.
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience with our staff and service. Losing your gift card is unacceptable, and we are committed to resolving this as quickly as possible and have sent this out in the mail the following business day. We're glad you enjoyed the breakfast, but we understand the frustration with the limited seating. We are actively looking for ways to improve this during busy times. We also appreciate your comments about the pool. We want to ensure it is enjoyable for all our guests, especially families. Your feedback is essential for us to make necessary improvements. We hope you'll consider giving us another chance to provide a better experience in the future.
This is our “ go to hotel “ when we are in the city Always clean and friendly and located near all major shopping centres and places to dine Easy to get to and to get to the many amenities room is also very quiet and clean Linens are excellent as Well as pillows
Marlenenawrot, Thank you so much for making us your “go-to hotel” when you're in the city! We're thrilled to hear that you continue to enjoy the cleanliness, comfort, and convenience of our location. It's wonderful to know that our quiet rooms, excellent linens, and pillows contribute to your enjoyable stays. We truly appreciate your loyalty and look forward to welcoming you back whenever you're in town. If there's ever anything we can do to make your future visits even better, please don't hesitate to let us know!
The room was great. Seemed to be recently renovated and was very clean. Absolutely worth what I paid. The only problem I had was at check in. Even though I had checked in online, the system was down and no room keys could be made so I had to wait for about 45 minutes which almost made me late for an event. For my troubles, I got a free bottle of water.... an upgrade or discount would be have been much more appreciated.
Robert, Thank you for your wonderful review! We're thrilled to hear that you enjoyed your newly renovated room and found it to be clean and worth the value. I sincerely apologize for the inconvenience you experienced during check-in. I understand how frustrating it can be to wait, especially when you have plans. Your feedback about the compensation is noted, and I'll be sure to discuss it with our team to ensure we handle such situations better in the future. We appreciate your understanding and hope to welcome you back for a smoother experience next time!
This is a hotel worth visiting, highly recommended, conveniently located, attentive service, clean and sanitary. It is a good choice for family travel and business travel. The room is spacious and well-lit. I have stayed in this hotel many times and my children are very happy.
Thank you for taking the time to leave such a wonderful review of your recent stay with us. We appreciate your kind words and are thrilled to hear that our convenient location, attentive service, and clean and spacious rooms have made your stay with us a memorable one. We take pride in providing our guests with high-quality experiences, whether they are traveling for leisure or business, and we are glad to hear that you and your family have enjoyed your visits with us. Thank you for your loyalty, and we look forward to welcoming you back for many more stays to come! Sincerely, Kaitlyn Wood Best Western Plus West Edmonton Front Office Manager
What a friendly and relaxing place to stay! Everything was perfect, from the room to the staff, to the breakfast. The pool was so inviting and clean as was the fitness centre. This will definitely be our "go to" hotel when we come to Edmonton. It was only a few minutes to WEM, to Misericordia Hospital, and there were geocaches not too far away!
Thank you for your wonderful review of your recent stay with us! We are delighted to hear that you had a relaxing and enjoyable experience with us. It is great to know that you found everything from our rooms to our staff to be perfect, and that you enjoyed our pool and fitness facilities. We also appreciate your kind words about our breakfast, and we are thrilled to hear that we have now become your "go to" hotel when you visit Edmonton. We are pleased that our convenient location was able to accommodate your needs and that you were able to explore the area as well! Thank you again for your positive review, and we look forward to welcoming you back on your next visit to Edmonton. Sincerely, Kaitlyn Wood Best Western Plus West Edmonton Front Office Manager
CON: Remote battery were dead, very few towels, very noisy, bathtub tab was broken, suite did not flow, hide a bed was very uncomfortable, very outdated suite for the price, elevator very slow Pros: Good breakfast Nice swimming pool with long hours 6 min from west Edmonton mall Nice but expensive food and drink bar
Hello Crystal , Thank You for your survey and appreciating our pool hours , breakfast and location . Our apologies for all the inconvenience you had . We shall address it . However , for timely resolution we kindly request to please inform our staff anytime and we shall give you another room to the best of your satisfaction . Looking forward to serve you the best . Sincerely , A.S Guest Services , Best Western Plus , West Edmonton
Extremely modern spacious room with comfortable bed. Breakfast food was basic (met expectations) but the real plates and cutlery is nice touch and the dining area is very comfortable. Did not try the pool. Plenty of parking, sorry convenient location. I will definitely come back.
Hello Dave , Thank You for being our guest . Its great to be scored with five stars and to know that you loved our location , rooms and enjoyed the breakfast . Thank You ! We look forward to welcome you back for another pleasant stay and hope this time you enjoy our pool too . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton
First time staying at this location. The staff was lovely and we were pleasantly surprised with the room size. Our adjoining king and double queen rooms accommodated my husband and I with our 3 teens nicely. Breakfast was basic but did the trick and we did not see or use the pool area this trip. The only negative was the elevator went down an hour after we arrived so we could not get an extra cot that we had planned on and had to use the stairs to the 4th floor over the whole Labour Day weekend :( Which would have been fine but there was no AC in the stairwell or common areas so it was quite a hot trek up and down multiple times each day!! Having an elevator go down is no one's fault, a little more AC in the common areas would have been awesome but it worked well in our rooms - we will stay again to see if the second time around is better and we would recommend based on all the other good things about our stay!
Hello Destiny , Thank You for being our guest . Your survey has delighted us all ! and we appreciate your patience and understanding with our elevator . Looking forward to welcome you back for a very pleasant stay and to serve you the best in all categories and services . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton
I was travelling for medical reasons. The room serviced the purpose but it definitely was no frills. Sink drained very slow. I could also hear the ice maker during the night and a whimpering dog. I walls to the hallway are paper thin! The staff were great though and the breakfast was nice.
Hello Global , Thank you for your survey and appreciating our breakfast and customer service . Our apologies for the inconvenience you had . We shall address it . However , for timely resolution we kindly request to please inform our staff anytime and if unresolved we shall give you another room to the best of your satisfaction . Looking forward to serve you the best . Sincerely , A.S Guest Services , Best Western Plus , West Edmonton
Room was clean. Desk staff were nice. Only one elevator that is used by guests and cleaning staff. Elevator broke down during our stay. As someone with a disability I was forced to have to go up and down the stairs which was extremely dangerous for me. I asked if there was a service elevator that I could use but was told no. Breakfast was just so so and was also overcrowded. Would not recommend this hotel.
Hello Compass , Thank you for your survey and appreciating our cleanliness and customer service . Our apologies for the inconvenience with regards to elevator . At times sudden unforeseen situations do come up and we are working to resolve it as soon as possible . With high occupancy and during peak hours breakfast does tend to get busy . We highly appreciate your patience and understanding with it . Looking forward to serve you the best . Sincerely , A.S Guest Services , Best Western Plus , West Edmonton
The front desk staff at this hotel was beyond compare. I spoke with 3 different people at the desk and each one was even more helpful and friendly than the last! It was very nice to feel important and appreciated and they managed to do that in a way that felt very genuine without being over the top with "thank you's". The hotel was clean, tidy, and well kept. This will be my first choice of hotels in Edmonton!
The housekeeping staff was very polite and courteous, my child had an accident and the housekeeper was very understanding and helpful, even with the language barrier i have never felt more welcomed at a hotel before. The slushy in the lobby was a great idea for kids and the breakfast was clean and full. The hotel room was comfortable and quiet. The hotel staff was so nice and knowledgeable. I even forgot my charging cable and the hotel staff kept it on the side for me for my return pick up.
Great service! Very Clean! Beds are comfy. Pool is nice. And the morning breakfast was good. The location was good and close to the West Edmonton Mall. The only downfall was that the elevator wasn't working. But that was minor. Things happen totally understandable
We booked 2 rooms and stayed for 1 night. The beds were super comfy they had 4 pillows with different thicknesses. Which was nice for the ones that like a firmer pillow or a squishy one. The room was a good size didn't feel like i was on top of the other people. Coffee maker in room, tv and wifi were all good. We went to the pool it is a smaller pool so was overwhelming when 30 people joined in. Hot tub only holds 4 people so its really cozy if you like that. Breakfast was good had scrambled eggs, sausages, potatoe wedges, boiled eggs, yogurt, porridge with many toppings, seattles best coffee, dry cereal and bread of sorts. They have in the lobby slushes from 1pm on I believe and a fancy coffee hot chocolate machine avail at all times. Will stay here again.
The room was clean and the beds and pillows were super comfortable. Standard breakfast fare but decent. Pool and hot tub were nice. We were on the 4th floor so the ice machine was a bit of a trek, and the elevator was slow, so that is the only downside.
It was a very comfortable room. The staff were friendly and helpful, they treated the guests with respect and kindness. Very nice exercise room and pool. Lots of extras in the lobby including a slushy machine for the summer and water bowls for the dogs.
Hello Misty , Thank You for being our guest . Your survey is highly appreciated and its great to know that you and your pet had a very comfortable stay with us enjoying our hospitality , and amenities . Thank You ! We look forward to welcome you back for another amazing stay and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton
I have no complaints! The King bed room was large and welcoming. The bed was amazingly comfortable and so were the pillows. Breakfast was hot and plentiful everyday, hotel is kept exceptionally clean and staff is polite and helpful. I felt safe and Comfortable.
Hello Rebecca , Thank You for being our guest . Your survey has delighted us all ! and its great to know that you felt safe and had a very comfortable stay and loved our rooms , cleanliness , beddings , customer service and enjoyed the breakfast . Thank You ! We look forward to welcome you back for another fabulous stay and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton
Amazing staff amazing hotel. Rooms were large and clean, breakfast was amazing, free slushies for kids and espresso machine for adults from 1 pm to 9 pm daily was an added surprise. Would highly recommend. Very close to west Ed mall. Free parking
Hello Kim , Thank You for being our guest . Your survey is highly appreciated and we are delighted to know that you thoroughly enjoyed the stay with us in all categories and service . Thank You ! We would love to welcome you back for another amazing stay and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton
Hotel was bleh - breakfast was great but that's about all . Don't count on receiving stay n play tickets even if you book it . Would have booked elsewhere if I knew I'd be paying for water park tickets anyway . Staff was friendly but not super helpful in solving any issues .
Hello Sandra , Thank You for your survey and appreciating our breakfast . As for the water park tickets , it only comes with the stay and play package reservation . Your reservation was under membership rate . We do not sell individual tickets / passes for the waterpark . However , upon check in , if applicable guest can change their reservation code and pay as required for the stay and play package rate . Looking forward to serve you the best . Sincerely , A.S Guest Services , Best Western Plus , West Edmonton .
Only 1 elevator for hotel. Long wait for elevator going up or trying to get down. Often very wet and slippery from people coming from the pool. Rooms only cleaned every 3 days. No water supplied for Nespresso machine. Disappointing selection for breakfast. Staff at Front desk very helpful.
Hello Lois , Thank You for your survey and appreciating our customer service and location . Our apologies for the inconvenience you had . As for the breakfast we are almost always complimented for the variety , however we do understand that each guest have their own preferences . With regards to elevator , currently we have one and at times with high occupancy and peak hours our elevator does tend to get busy . As for Nespresso machine , it does have the option of hot water . Full house keeping service is provided every third day , however , any supplies if needed is available at front desk anytime . Looking forward to welcome you back to serve you the best . Sincerely , A.S Guest Services , Best Western Plus , West Edmonton
Perfect location for families and pets. Spacious and clean rooms, kitchen with full fridge in our suite, close to pool access, friendly and knowledgeable staff, and a great breakfast selection. We would definitely stay here again. 24 he coffee service as well.
Hello Harpreet , Thank You for being our guest . Your five star rating has delighted us all ! and its great to know that you found our place as perfect for you and your pet in all categories and services . Thank You ! We look forward to welcome you back for another fabulous stay and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton
I've stayed in 2 Best Western hotels in Edmonton in the last 4 months. This location massively exceeds the 1st location. Very nice hotel, clean, friendly staff, impressive. We will definitely choose this location on our next stay in Edmonton
Hello Daryl , Thank You for being our guest . Its great to know that you thoroughly enjoyed the stay with us us in all categories of our service . Thank You ! Our staff is thrilled and would love to welcome you back for another amazing experience and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton
Great place to stay for Edmonton vacation, especially if you plan on going to West Edmonton Mall. It's only about 5-10 minutes away. Rooms are immaculate and quite large. Pool for the kids. Great breakfast, coffee/cappuccino machine throughout the day and what's better than free slushies!!!
Hello J Strickland , Thank You for being our guest . Your survey is highly appreciated and we are delighted to know that you has a great family vacation staying with us enjoying our facilities , cleanliness and services . Thank You ! We would love to welcome you back for another fabulous stay and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton We
Planned to stay for 2 nights and left after one. Someone was in our room when we were out and spilled drinks in our bed!!! When I talked to the front desk they offered to get my clean sheets so I could change them. They didn't have any housekeeping staff of duty (it was the middle of the day!). Overall very bad experience. I asked for the manager to contact me (there was no manager on duty either). Still haven't heard from anyone. Save yourself the headache and stay somewhere else.
Hello Christy , Thank You for your survey . The room access is available only to our guest or our staff with the permission of the guest . Full service is provided every third day . However , guest can collect any supplies for each day from the front desk anytime . However , we shall address it . Looking forward to serve you the best . Sincerely , A.S Guest Services , Best Western Plus , West Edmonton
My kids always love the pool, room and breakfast. The facility is closer to WEM and to our favorite restaurants.
Hello Jorge , Thank You for being our guest . Your survey has delighted us all and its great to know you and your kids enjoyed the room ,breakfast , pool and our location close to WEM and all your favorite restaurants . Thank You ! We would love to welcome you back for another fabulous stay and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton
Staff are rude. Breakfast are was dirty. Stayed at best Western for 20 years and are elite member.. worst stay ever..
Hello Rob Evans , Our apologies for any inconvenience you had . Your survey came as a surprise to us as we are almost always complimented for our breakfast and customer service . However , we shall certainly address it . Looking forward to serve you the best . Sincerely , A.S Guest Services , Best Western PLus , West Edmonton
Great hotel with friendly staff which are very accommodating to people and pets. Rooms are week laid out and clean.
Hello Maureen , Thank You for being our guest . Your survey is highly appreciated and its great to know that you loved our customer service and cleanliness . Thank You ! We would love to welcome you back for another fabulous stay and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton
Excellent stay! Clean rooms, friendly staff, great amenities, and perfect location. Highly recommend!
Hello AKD , Thank You for being our guest . How wonderful is it to be scored with five stars and to know that you had an excellent stay with us in all categories and service ! Thank You ! Our staff is thrilled and would love to welcome you back for another fabulous stay and t serve you the very best . Thanks again ! A.S Guest Services, Best Western Plus , West Edmonton
We enjoyed our stay and it's always nice to have a free hot breakfast! Staff were very friendly and we encountered no issues. This location is near other W.Edmonton hotels and is close to the mall, restaurants, other shopping, etc.
Hello Glen , Thank You for being our guest . Your survey is highly appreciated and we are delighted to know that you loved our customer service , enjoyed the breakfast and our location close to all amenities . Thank You ! We look forward to welcome you back for another enjoyable stay and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton
I had quite a few inconveniences that occurred during my stay. When I checked into my room, there were no bath towels, no body wash, no shampoo, and my fridge didn't work. The breakfast doesn't start until 7 am, which was before I left the hotel each day so I couldn't utilize it. This is the first hotel I've encountered that had breakfast this late. Also there's only 1 elevator (kind of out of the hotel's control) which takes forever to get on and is clearly in demand- another elevator would have been nice.
Hello Kadie , Thank You for your survey . Our apologies for all the inconvenience you had . We shall certainly address it . However for timely resolution we kindly request to please inform our front desk anytime and we shall give you another room to the best of your satisfaction . With regards to breakfast our timings are from 7am to 10am . If the guest is leaving early we can put out all the food except the hot food which is ready by 7am . However we shall put forward your suggestion . Also we appreciate your patience with elevator . During high occupancy and peak hours it does tend to get busy . Looking forward to welcome you back for a very pleasant stay and to serve you the best . Sincerely , A.S Guest Services , Best Western Plus , West Edmonton
Loved our stay but the kitchenette is not equipped with cooking items. We loved that our pet was welcomed here. The breakfast was satisfying. The location is near all kinds of amenities.
Hello Mags , Thank You for being our guest . Your survey is truly appreciated and we are delighted to know that you loved our cleanliness , pet friedliness and modern lay out of our rooms and location of our hotel . Thank You ! As for the cooking items , the kit with all the amenities as required can be collected from the front desk anytime . The suite is without it to keep up with the standards of cleanliness and hygiene . Our apologies for any inconvenience you had . We shall address it to our staff to be more communicative about it . Also , for timely resolution with any inconvenience during your stay we kindly request to please inform our front desk staff anytime . Looking forward to welcome you back for another enjoyable stay and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton
Overall love our stay here. Very close to WEM. I love they have complimentary vending coffee machine as i love having hot drinks anytime of the day. The hotel really clean from the lobby, breakfast area and put room. The only thing is the bathroom was really small. And if you book the one with no bathtub all the water will spill on the wood floor making a big wet pool inside the bathroom. Maybe some sort of shower curtain will help.
Hello Kjoy , Thank You for being our guest . Your survey is highly appreciated and its great to know that you loved our customer service , cleanliness , location and all hours complimentary coffee machine with variety . Thank You ! As for the loom layout , it is as per BW Standards . Our apologies for any inconvenience . However we shall put forward your suggestion with regards to shower . Looking forward to welcome you back for another enjoyable stay and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton
Hotel in wonderful condition, awesome amenities and the breakfast is great! I really like the hotel staff, they are all very friendly.
Hello Char , Thank You for being our guest . How wonderful is it to be scored with five stars and to know that you loved every ascpect of our hotel , from breakfast to amenities to our customer service . Thank You ! Our staff is delighted and woukd love to welcome you back for another fabul;ous stay and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton
All of the staff from reception to Cleaning were very friendly, helpful and accommodating. I would definitely recommend this chain and more specifically this property.
Hello Terry , Thank You for being our guest . Your survey has delighted us all !and its great to know that you loved our customer service of all staff from front desk to housekeeping . Thank You ! We would love to welcome back for another amazing stay and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton
Private swimming lessons given in pool, takes over all amenities, and shallow pool space, instructor claiming them as hers. Was going to check in early to find $30 early check in fee which I have never experienced before
Hello Amber , Thank You for your survey . Our apologies for any inconvenience you had . We shall address the matter with regards to pool . As for the check In , our check in time is 4pm . However , A the check ins after 1: 30 pm are without any fee .However . it does apply before 1:30 pm as per the hotel policy . Also , for timely resolution with regards to any inconvenience , we kindly request to please inform our staff anytime . Looking forward to welcome you back for a very pleasant stay and to serve you the best . Sincerely , A.S Guest Services , best Western Plus , West Edmonton
We enjoyed a three-night stay at this hotel. It's a newly constructed property, and I was particularly impressed by its design and layout – clean and straightforward, just the way we like it. The front desk staff, especially Juvi, truly stood out for their warmth and hospitality. From the moment we checked in, Juvi welcomed us with genuine friendliness. Every encounter with her was met with a warm greeting and a smile. When my son left his winter jacket behind, she promptly reached out to us and arranged for its safe return via Canada Post, even providing us with the tracking number. Juvi's exceptional service deserves recognition, and I intend to bring it to the attention of the manager. Additionally, the breakfast offered was fantastic, and we especially appreciated the Nescafe machine.
Hello Seaside , Thank You for being our guest . An absolute delight to be scored with five stars and to know that you found excellence in our hospitality in all categories and service specially with customer service . Thank You ! We shall certainly convey your compliments to our staff Juvi . Looking forward to welcome you back for another fabulous stay and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus West Edmonton
Breakfast is fine but always ran out and had to wait for 10-20 minutes. Room was good but not clean. Dust everywhere and shower head was stained with pink bacteria. Rooms were also paper thin, you can hear upstairs guest walk around. Pool and hot tub was dirty. Guests would not shower before going to the pool/tub. Hot tub had grey water coming out of the jets. Pool had rust spots. They don't recognize your membership without reminding them.
Hello Chris , Your survey came as a surprise to us as we are almost always complimented for our service , rooms and facilities. However , we understand that there is always a room for improvement and we shall certainly address all your concerns . As for the breakfast , at times during high occupancy and peak hours , food runs out fast and it might take a few more minutes to replenish it and it does seem longer while waiting . With any issue regarding room we kindly request to please inform our staff anytime and we shall give you another room to the best of your satisfaction . Your stay was with us for two nights . As for the pool and hot tub , we did not receive any complaints . However we shall address it . Also , your loyalty to our brand with golden status is truly appreciated and as entitled 500 bonus points have been credited to your account . Looking forward to serve you the best . Sincerely , A.S Guest Services , Best Western Plus , West Edmonton
I have to travel with my daughter regularly to Edmonton for medical appointments and we always stay at this Best Western, because they always treat us amazing! Staff haven't changed over the past 4 years, so they get to know you. Thank you Kaitlyn and Juvi
Hello , 77ckinger , Thank You for being our guest . Your survey is highly appreciated and its great to know that you love our customer service . Thank You ! We shall convey your compliments to Kaitlyn and Juvi . Looking forward to welcome you back for another pleasant stay and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton
The best experience no hassle everything so smooth friendly staff if I was to recommend any one hotel in Edmonton Alberta based on service friendliness cleanliness appearance just overall 20 out of 20 out of 20 out of 20 if I could do 100 they would get 120 from me this was the best hotel experience I've had in my entire life and I will come back here over and over again this is the only place I'll stay now and if you want a good place to stay very good breakfast big quantity variety ECT The best cappuccino frappuccino whatever kind of you coffee you like complimentary 24/7 just amazing experience and I cannot express enough how thankful I am that I picked this hotel because this is where I will be staying I need a hotel in empty Alberta
Hello Dallas , Thank You for being our guest . Your survey with such beautiful comments of appreciation in all categories of our service has delighted us all ! Our staff Avnita expresses her deepest gratitude in acknowledging her service . Thank You ! We would love to welcome you back for another fabulous stay and to serve you the very best . A BIG THANK YOU from all of us ! Sincerely , A.S Guest Services , Best Western Plus , West Edmonton G
This hotel is amazing. You are treated like family the second you walk through the doors. Juvi was amazing at checkin. Very professional and friendly. Rooms are big, very clean and fresh. Breakfast was amazing and lots of it. Avnita was amazing! Printed off a bunch of paperwork for me. She has a memory like no other, she remembered that I have 2 grandkids at home and sent me home a treat for each of them. I could have sat and talked to her for hours. This is my home away from home when I'm in Edmonton!
Hello Fluffy , Thank You for being our guest . Its great to know that you had an amazing stay with us and felt like home ! Thank You ! What more could we ask for ! Your such kind words for our staff is highly appreciated ! We shall convey your compliments to Juvi and staff Avnita expresses her deepest gratitude in acknowledging her service . Thank You ! We would love to welcome you back for another fabulous stay and to serve you the very best . A BIG THANK YOU from all of us ! Sincerely , A.S Guest Services , Best Western Plus , West Edmonton
We had a king room. Lots of room. It was clean and all things worked. Enjoyed the breakfast even though we went late still plenty of food. Never used pool or fitness center. Overall a good stay. Was only a $13 cab ride to WEM.
Dear Boxelltl, Thank You for being our guest . Your survey is highly appreciated and we are delighted to know that overall you had a great stay with us enjoying the breakfast , , cleanliness and the spacious room . Thank You ! We would love to welcome you back for another amazing stay and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton
Great option for those visiting the WEM. This property was clean, beautiful, little extras that WOW: hot (actually great -tasting) coffee 24/7, swimming pool and hot tub, gorgeous lobby, spectacular breakfast, spacious rooms, vending options, storage space, great lighting, literally everything was wonderful. I would stay here again without even thinking about another hotel option. Bit of noise in the hall at night but nothing that couldn't be blocked out by the music through the tv or a sound machine app (my kids slept through it, but I'm a light sleeper)
Dear Erica , Thank You for being our guest . Your survey is highly appreciated and we are delighted to know that you had a wonderful stay with us and loved the modern decor , lighting , breakfast and cleanliness . Thank You ! Also , for timely resolution with any inconvenience such as noise , we kindly request to please inform our staff anytime . We would love to welcome you back for another fabulous stay and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton
This hotel is a great place to stay for business and pleasure. The staff are awesome and there are plenty of amenities close by as well as West Edmonton Mall 5 minutes away. This is my first choice hotel when staying in Edmonton.
Dear Ken , Thank You for being our guest . How wonderful is it to know that you love everything about the hotel and we are your first choice of stay . Thank You ! What more could we ask for ! Our staff is delighted and would love you welcome you back for another fabulous experience and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton
Friendly staffs. Breakfast was hreat with lots of variety. Room was clean and spacious. Great location, 5 mins to West Edmonton mall and Roger's place. We stayed here last year and we will stay here again!
Dear Catherine , Thank You for being our guest . Your five star rating is highly appreciated and we are delighted t o know that you enjoyed the stay with us in all categories and service Thank You ! We would love to welcome you back for another great stay and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton
The placement was perfect for shopping wise for a northerner and during the evenings we went to the pool for family time which was amazing plus bonus was the hot tub. The staff are friendly kind and polite always welling the help
The hotel is right beside a busy road but could not hear the traffic from my room. Room was huge and very clean, great Continental breakfast. Did not use the pool or gym facility. Overall a great stay.
Dear Quinnc, Thank You for being our guest . Your survey is highly appreciated and we are delighted to know that you had a great stay with us enjoying the breakfast and spacious clean rooms . Thank You ! We would love to welcome you back for another amazing stay and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton
The staff were friendly and helpful. The breakfast had a good variety, some bacon and eggs to waffles and fruit. The location was close to the West, Edmonton, Mall, and other shopping. It made our needs.
Dear Donna , Thank You for being our guest . Its great to know that you thoroughly enjoyed the stay with us and loved our customer service , breakfast and location met all your needs . Thank You ! Our staff is delighted and would love to welcome you back for another fabulous stay and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton
2 out if 3 of our rooms where ready when we arrived. They told us they could check us in to all three and then call us when 3rd was ready. By time we quickly got through check in and found our room they where finished in the 3rd room. I use to clean hotel rooms and knew what to watch for and the room was fully cleaned when turned over to us with unneeded apologies for the delay. (We where there right at check in start so wasn't a big deal, but they handled well anyway) front desk was able to answer questions quickly and were friendly.
Dear Toni , Thank You for being our guest . Your survey is highly appreciated ! and we are delighted to know that our staff was helpful and the room was available without much delay . Your patience and understanding with it is of great support to us . Thank You ! Looking forward to welcome you back for a very pleasant stay and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton
Good location with a lot to do in the area. Edmonton Mall being the biggest thing. Staff was great and the ladies preparing the breakfasts did a great job. Tip them when you can. They work hard. Good pool for doing laps and the hot tub was okay. I had a really nice room. The only downsides to the hotel was only 1 elevator and no room safe.
Dear Travlin Man , Thank You for being our guest . Your five star rating has delighted us all and its great to know that you loved our location and enjoyed the pool and breakfast . Its great to know that you thoroughly enjoyed the breakfast and loved the service of our breakfast attendants . Thank You ! We shall certainly convey your compliments to Iryna, Uliya and Alina our breakfast staff . Also , at times with high occupancy our elevator does get busy . Our apologies for the inconvenience and we appreciate your patience with it . Looking forward to welcome you back for another amazing stay and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton
We enjoy our stay here. Free breakfast and we were so close to the indoor pool. My kids had a lot of fun. We loved that we were on the main level. Laundry was available and the free coffee and hot chocolate in the lobby was a plus !
Dear Mariaasendido , Thank You for being our guest . Your survey is highly appreciated ! and we are delighted to know that you thoroughly enjoyed the stay with us in all categories and service . Thank You ! We would love to welcome you back for another great stay and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton .
We had a great stay at Best Western Edmonton Plus. From the name itself Best Western..It really says it all… Everything is great from booking,check in,stay,breakfast,check out. All in all our stay was really great!!!
Dear Aileeni , Thank You for being our guest . Your survey is highly appreciated and its great to know that you thoroughly enjoyed the stay with in all categories and service . Thank You ! We would love to welcome you back for another fabulous stay and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton
Great experience overall. Downside 1 elevator for 5 floors (includes basement where staff goes to & from) Appreciate the young lady at the desk, she was very helpful. Excellent variety of breakfast items. Love that there are no carpet in the suites!
Dear Inessj , Thank You for being our guest . Your survey is highly appreciated and we are delighted to know that you had a great stay with us and enjoyed our breakfast and customer service . Thank You ! We shall convey your compliments to Melak who helped you with Check In . Looking forward t welcome you back for another amazing experience and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton
I have never left a review before, but feel this needs to be said. Started with my room not being ready at check-in, then got in and found floor, bathroom, light switches dirty, and kindly informed the front desk, said it was fine if it was done tomorrow. The next morning I was woken up to be asked when I was checking out (it was 8am, and I had a two night reservation). Called the front desk to confirm my reservation, and they informed me because of a glitch they had put me in the wrong room, so they thought I was checking out (not a big deal). Then got up the next morning, and found bed bugs!! Informed the front desk, and they asked me to send pictures to an email, and someone would be in touch, and haven't heard yet.
Dear f0rd12 , Thank You for your survey . Our apologies for any inconvenience you had . However , your review came as a surprise to us as we are almost always complimented for the cleanliness and our service . As for calling the guest with regards to the check out , we contact the guest past 11am regardless of any confusion with the number of nights the guest is staying . The bed bugs were reported after 2 nights stay at the time of check out . We shall address it . Sincerely , A.S Guest Services , Best Western Plus , West Edmonton
I called early the morning of check in to see if an early arrival would be possible and they made that happen without hesitation. The room was ready a few hours early and what a room it was! Our room was absolutely spotless and very inviting. The modern decor and colourful artwork were a nice touch that I greatly appreciated and it was a common theme around the entire hotel. The bed and pillows were luxuriously comfortable and we all had a wonderful sleep. They also included a welcome gift bag that made us feel very special. The hotel offers a complimentary hot breakfast with a rotating daily menu, a 24 hour fitness centre, a pool and a hot tub. The pool is open 5 am to 12 am daily so there is lots of time to enjoy a relaxing swim. West Edmonton Mall and it's famous BRBN St. are a short car or Uber ride away from the hotel, making lots of wonderful nightlife and local cuisine easily accessible. We had Kai (a picky eater) with us so we chose Old Spaghetti Factory for it's vegetarian and kid friendly menu. I highly recommend staying at the Best Western West Edmonton if you are looking to stay in that area for either a staycation or vacation. Not only do they boast amazing amenities, pet friendly rooms, and a short proximity to great local attractions, they also have excellent, high value packages to make your stay extra special like the Romance Package, Cinema Package and the Stay + Play Package.
Dear Taylor , Thank You for being our guest . Our staff is thrilled by your detailed survey and its an absolute delight to know that you had an excellent experience in all categories and facilities of our hotel . What more could we ask for ! We would love to welcome you back for another fabulous stay and to serve you the very best . A BIG THANK YOU ! from all of us ! A.S Guest Services , Best Western Plus , West Edmonton
Our family really enjoyed the hotel! Staff were fantastic! Rooms were very clean and the children loved the pool. Breakfast was good and we loved the mini waffles. Would definitely go back to this hotel
Dear Tabatha , Thank You for being our guest . Your survey has delighted us all ! and its great to know that you enjoyed the stay in all aspects and categories of our service . Thank You ! We would love to welcome you back for another fabulous stay and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton
Service was good and hotel was clean. Only real negative I can say was the wait for the elevator in the mornings during breakfast, people checking out, and housekeeping trying to take carts upstairs. I still find hote to expensive overall but compared to others rates were acceptable.
Dear Lordbyron , Thank You for being our guest . Your survey is truly appreciated and we are delighted to know that overall you enjoyed the stay with us in all categories and service . Thank You ! As for the elevator , we currently have one and at times with high occupancy it does tend to get busy during peak hours . We appreciate your patience with it . Looking forward to welcome you back for another enjoyable stay and to serve you the very best . Thanks again ! A.S Guest Services Best Western Plus , West Edmonton
The staff made this stay enjoyable. Late night female front desk clerk was Very polite, attentive and helpful. Checked us in and made us feel welcomed. She placed us at an area in the hotel where she felt would be the quietest as we were in need of rest. We will stay here again Thank you.
Dear Mike , Thank You for being our guest . Your survey is highly appreciated and its very heart warming to know that you loved our customer service . Our staff Avnita expresses her deepest gratitude in acknowledging her service . Thank You ! We would love to welcome you back for another great stay and to serve you the very best . Thank You So Much ! A.S Guest Services , Best Western Plus , West Edmonton
Professional, friendly staff. Would stay again. Enjoyed the spacious layout of the room and the full fridge in the kitchenette. TV reception was good and WiFi as well. The bed was comfortable and the climate control worked well.
Dear Marina , Thank You for being our guest . Our staff is delighted by your five star rating and to know that you thoroughly enjoyed the stay with us in all categories of our service . Thank You ! We look forward to welcome you back for another great stay and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton
Went for a soccer tournament - great stay, great staff- large room sizes, very friendly. No issues with check in - very fast - when there was a mistake with checking out - they were very accommodating and helpful.
Dear dmarrai , Thank You for being our guest . Our staff is delighted to know that you thoroughly enjoyed the stay with us in all aspects and categories of our service . Thank You ! We would love to welcome you back for another great stay and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton.
Pros: Updated decor Room amenities like fridge and coffee and microwave Spacious rooms Breakfast variety Comfy beds Cons: Weird paintings in lobby (not an actual con just an opinion) Expensive lobby snacks Breakfast area very busy in the morning. Caitlyn was very helpful at the front desk! Appreciated her helpfulness.
Dear Happy girl , Thank You for being our guest . However , it would be nice to know your name and reservation :) Your five star rating is highly appreciated and we are delighted to know that you loved our spacious rooms and enjoyed the variety in our breakfast . Also , we shall convey your compliments to our staff Kaitlyn . Also , at times with high occupancy our breakfast does tend to get busy during peak hours . We appreciate your patience with it . Looking forward to welcome you back for another pleasant stay and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton
Front staff are always amazing, smiling, and accommodating. Room is clean, pool was open. Breakfast was hot and tasty. Checking in/out always a breeze! For any business or leisure related stays this is my go to in Edmonton
Dear Tara , Thank You for being our guest . Its great to know that you thoroughly enjoyed the stay with us and loved our customer service , breakfast and rooms . Thank You ! We would love to welcome you back for another fabulous stay and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton
Had an amazing sleep every night, its quiet, clean, and comfortable. AC worked perfectly and the location is excellent. Probably the best stay I've had at at any BW Hotel. Avnita at the front desk is outstanding, as well as her co-workers. I can't say enough good things.
Dear Karen , Thank You for being our guest . Your survey is highly appreciated and its great to know that you loved the room in all aspects and also our customer service . Our staff Avnita expresses her deepest gratitude in acknowledging her service . Thank You ! We would love to welcome you back for another amazing stay and to serve you the very best . A BIG THANK YOU ! from all of us ! Sincerely , A.S Guest Services Best Western Plus , West Edmonton
The staff go above and beyond!! Whenever there is a need the staff are always willing to help- even if it was beyond their work hours or work description! Since the service was so good our stay was much more enjoyable!
Dear Heather , Thank You for being our guest . Your survey is highly appreciated and its great to know that you loved our customer service . Thank You ! We would love to welcome you back for another amazing stay and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton
Really enjoyed our stay. Rooms don't have carpet, which is a much cleaner feel. Nice and modern hotel. Breakfast is tasty. Hotel is in a very convenient location. Pool is colder but hours are awesome.
Dear Jenilee , Thank You for being our guest . We are delighted to know that you loved our newly renovated hotel in all aspects and service . Thank You ! As for the pool temperature , we shall certainly have our maintenance look into it . However , for timely resolution we kindly request to please inform our staff any time . We would love to welcome you back for another great stay and hope this time you enjoy the pool to the best . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton
The hotel was very clean, hotel rooms very spacious, we had a family suite which was perfect to have our little guy down to sleep and then still be able to be up and visiting. I loved having no carpet it felt so clean. Breakfast was amazing each morning, so many options, all great, tasty and hot!
Dear Moose Jaw Mellisa , Thank You for being our guest . Your five star rating is highly appreciated and its great to know that you enjoyed every aspect of our hotel . Thank You ! We would love to welcome you back for another fabulous stay and to serve you the very best . Thanks again ! A.S Guest Services, Best Western Plus , West Edmonton
January 2023 Stayed one night in a standard room. It had a mini fridge, microwave and two queen beds. The room was spacious with plenty or room to put away clothes. I like that the toilet and shower was in a separate area from the sink so that if someone needed to get ready using the mirror at the sink someone else could be showering ect. I didn't find the bed very comfortable though, firmer than what I like. The pool was a nice size and open fromuntil midnight which was wonderful. The area to shower off before getting in the pool was nice but the water was so cold coming out of it. The hot tub was way too hot and small, I think it said only four people were supposed to be in a time but more than that could fit. The breakfast included was very good, you could make waffles, there was oatmeal, scrambled eggs, sausage, yogurt, muffins and bagels and dry cereals, juice ect. Breakfast was available until 10am on weekends and coffee was available near the front desk at any time. I had no problem finding a parking spot even coming back to the hotel at 9pm on a weekend and the spots were not too tight. I would stay here again.
Dear Moscato -Mama , Thank You for being our guest . Your survey is highly appreciated and we are delighted to know that you enjoyed the breakfast , pool hours , parking and loved our rooms . Thank You ! Our apologies for the inconvenience you had We shall address it . However , for timely resolution we kindly request to please inform our staff anytime . We look forward to welcome you back for another great stay and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton
Nice and well maintained hotel in the prime locality. Breakfast was very good. Free parking and helpful staffs. Clean and spacious room. Enjoyed our stay in this hotel. Free breakfast, West Edmonton Mall is within 2 km.
Dear Debasis , Thank You for being our guest . Our staff is delighted to know that you had an excellent stay with us in all categories of our service . Thank You ! We would love to welcome you back for another great stay and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton .
Very good stay-quiet and clean. Hardwood floors were a nice touch. The Kureg coffee machine was on the fritz. But coffee at breakfast was very good. One person at desk but that's to be expected since the COVID fiasco. Will stay again
Dear Valued Guest , Thank You for staying with us . Your survey is highly appreciated and has delighted us all ! Thank You ! We would love to welcome you back for another amazing stay and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton
This is a nice newer hotel in a good West End location. The rooms were spotless and this room had a fridge, microwave, and a Keurig coffee maker. The hotel was quiet, and the beds were very comfortable. Unfortunately we had a bad checkin experience, but the morning checkout manager apologized and all was good. We will stay here again.
Checked in with my parents in a room and me and my kids and pets in another room, Avnita was amazing at check in, so welcoming and joking around, she made us feel right at home, the rooms were amazing, pool and fitness room were great, NO bedbugs, dishes were limited for the suites, only 1 washer and dryer for the whole hotel, beds are super comfy, waffles are very yummy!
Dear Jennifer , Thank You for being our guest . Its great to know that you along with parents , kids and pets felt at home and had an amazing stay with us . Our staff Avnita expresses her deepest gratitude in acknowledging her service . Thank You ! As for the dishes , please feel free to inform our staff any time and we shall be glad to help . Also , we appreciate your patience with washer and dryer . Currently we have one with respect to its usage . However we shall put forward your concern with regards to it . We look forward to welcome you along with family and pets for another fabulous stay and to serve you the very best in all categories of our service . Thanks again ! A.S Guest Services Best Western Plus , West Edmonton
We enjoy this hotel because it is perfectly located for West Edmonton Mall, but also nearby grocery stores, restaurants, the zoo is only 15 minutes drive away and the highway is a short distance and easy to get to. The hotel is always filled with friendly staff and it's always clean and well maintained. We've stayed here several times and would highly recommend!
Dear Andrea , Thank You for being our regular guest . Its great to know that our newly renovated hotel , location , cleanliness and customer service brings you back each time . Our staff is delighted and would love to welcome you back for another amazing stay and to serve you the very best . Thank You So Much ! A.S Guest Services, Best Western Plus , West Edmonton
The rooms in this hotel have been recently renovated. They are clean and comfortable. The staff in all areas of the hotel were friendly and helpful. Breakfast buffet was kept full and areas were constantly cleaned up during the breakfast times.
Dear Mitchelle , Thank You for being our guest . Your five star rating is highly appreciated and we are delighted to know that you loved our newly renovated hotel in every aspect of our service from rooms , to cleanliness to breakfast and the service of all our staff . Thank You ! We would love to welcome you back for another great stay and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton
This hotel is clean and the rooms feel updated. My room had amazing lighting and I loved the hard floors, it feels very clean. I loved the layout of the vanity being separate from the toilet /shower. Nice big tv's and a keurig in the room as well as a fridge and microwave. Earplugs were also provided. I will be staying here again.
Dear Circa, Thank You for being our guest . Its an absolute delight to know that you loved every aspect of our newly renovated rooms , amenities and cleanliness . Thank You ! We would love to welcome you back for another amazing stay and to serve you the very best in all categories of our service Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton .
We arrived at 9pm so we didn't avail ourselves of the pool but it was open until midnight. The front desk staff was friendly and efficient, the room was spotless and pleasingly furnished, lots of lighting, comfortable beds and pillows. Breakfast was 7am-10am and had a good selection of hot and cold food and drinks. Of note, this location had four coffee syrups, two of which were sugar free. As a frequent traveller and diabetic, this was the first time I've come across sugar-free syrup that wasn't from a chain coffee shop. The hotel is a short drive from shopping, dining, and West Edmonton Mall.
Dear Heather , Thank You for being our guest . Your five star rating on all categories of our service is highly appreciated ! Its an absolute delight to know that you had a great stay with us and loved our location , cleanliness, rooms , breakfast with sugar free syrup and our customer service . We would love to welcome you back for another great stay and to serve you the very best . A BIG THANK YOU ! from all of us ! A.S Guest Services , Best Western Plus , West Edmonton .
Staff went obove and beyond to make us feel at home. More then enough breakfast options. Everyday was something different. Waffles, eggs, bacon, sausage., oatmeal, fruit, yougurt, bagels. The list goes on. Room and hotel was spotless. Won't stay in any other hotel next time we travel thru. We'll done team. You guys nailed it!!!!
Dear Theressa , Thank You for being our guest . Our staff is thrilled by your comments ! Its great to know that you loved our cleanliness , breakfast and our customer service . Thank You ! We would love to welcome you back for another amazing stay and to serve you the very best . Thank You So Much ! A.S Guest Services , Best Western Plus , West Edmonton
Clean, spacious and amazing! Staff was super friendly and breakfast was amazing. Would stay again. The rooms were spacious and so inviting. Bed were comfortable. The meeting room was perfect size for our team!
Dear Casswieler , Thank You for being our guest . Your survey and review is highly appreciated and we are delighted to know that you had an amazing experience with us . Our staff is thrilled and would love to welcome you back for another great stay and to serve you the very best . A BIG THANK YOU ! from all of us A.S Guest Services, Best Western Plus , West Edmonton
From the moment you walk in the door the decor and colour choices are fantastic. The staff were super friendly and helpful. The breakfast was amazing with different hot options each day. Pool area was clean and very inviting. The rooms were so clean and spacious with the best pillows I have ever slept with! This will for sure be my place to stay when in Edmonton!
Dear Shawnessy , Thank You for being our guest . How wonderful is it know that you loved every aspect of our hotel right from the entrance ! Our staff is delighted and we eagerly look forward for you next visit for another fabulous stay and to serve you the very best . Thank You So Much ! A.S Guest Services , Best Western Plus , West Edmonton
Had a great stay at this hotel. My room was comfortable, exceeded my expectations and really clean. Loved the floors and furniture. Overall the whole hotel is very clean, breakfast was fantastic! Close to shopping and great restaurants The staff were friendly and helpful, the manager was delightful and caring. I defiantly will be staying here again next time I am in Edmonton!!
There were some housekeeping/cleanliness/maintenance issues, but the linens were clean and odor free, the breakfast was wonderful as usual. It was a last minute booking and was a very fair price, convenient west end location, have stayed here a few times now and will return when looking for west end and the pricing is right.
Dear Mark , Thank You for being our loyal guest . We truly appreciate your survey and are delighted to know that you loved our linens , breakfast , location and pricing . Thank You ! Our apologies for any inconvenience you had . We shall address it . However , for timely resolution , we kindly request to please inform our staff . We look forward to welcome you back for a very pleasant stay and to serve you the best in all categories of our service . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton .
Not only were the beds here the best I've ever slept on, the breakfast offers pretty much anything one could desire for a good breakfast to start their day. The staff was the friendliest I've ever met and went above and beyond to deliver us the best experience possible. I will definately return again in the future
This was my first time staying at Best Western Plus West Edmonton and it was lovely. Great location, easy to access room for my dog and I, and the room was so spacious and fresh-feeling. I would definitely stay at this location again.
Dear jmcolvin , Thank You for being our guest . Its great to know that you had a very comfortable stay with us with your pet and loved our newly renovated spacious room and our location . Thank You ! We highly appreciate your five star rating and look forward to welcome you back for another amazing stay and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton
Great rate but being allergic to dogs and cats makes the pet promotion a problem. I love the location close to the amenities and everything we wanted to see and do in Edmonton. Staff is very friendly and helpful.
Dear Valued Guest , We are delighted to know that you love our location and our customer service . Thank You ! Our hotel is pet friendly . However , we have non pet floors on higher level to suite the requirements of guests allergic to pets . We look forward to welcome you back for a very pleasant stay and to serve you the best in all categories of our service . Thank You , A.S Guest Services , Best Western Plus , West Edmonton .
This hotel was nice and close to the West Edmonton mall. Elevator was a little slow, so we usually took the stairs. The staff was friendly and will be back next year. The breakfast selection was good, but the waffle bar location was poor. Got very crowded in that area.
Dear Humphrey , Thank You for being our guest . Your survey is truly appreciated and we are delighted to know that you loved the location , breakfast selection and our customer service . Thank You ! Our apologies for any inconvenience you had . At times when full house our breakfast tends to get busy . We appreciate your patience with it . Waffles are majorly in demand and it is very likely to line up at any location we put it . However , we shall certainly address it . As for the elevator , we currently have one and we truly appreciate your patience with it . We look forward to welcome you back for another pleasant stay and to serve you the best in all categories of our service . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton
Good location, clean rooms and great breakfast . Pool . Accessible to city and downtown. Internet needs to be upgraded was a bit slow and pillows were hard. Overall rating was good. Kids friendly and pets are allowed
Dear Minette , Thank You for being our guest . Your survey is highly appreciated and we are delighted to know that overall you enjoyed the stay with us . Thank You ! Our apologies for any inconvenience you had . As for the internet , please feel free to inform our staff anytime and we would be glad to help . Pillows are as per BW Standards . However , we do understand that each guest have their own comfort levels with the softness of pillows . We look forward to welcome you back for another pleasant stay and to serve you the best in all categories of our service . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton
This hotel was wonderful for me and my 2 pups. They even give out doggie welcome bags with toys, food, and treats. Very appreciated. I also appreciated that although it took my dogs a few minutes to settle down after I left the room, the hotel didn't immediately ask me to stay with them. I sat in the lobby for a few minutes listening to my 7m old pup howl for a few minutes before I left for an appointment to see how bad it was going to be, lol. They did settle down and were quiet, but often hotels are stricter with dogs than they are with children running up and down the halls screaming.
Dear LNadia , Thank You for being our guest . Your survey score and comments have delighted us all ! Thank You ! Its great to know that you loved the welcome bags for pets and enjoyed the green spaces with your pet . We would love to welcome you back for another amazing stay and to serve you the very best in all categories of our service . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton
On our way home to BC, we stayed overnight at a hotel located close to the West Edmonton Mall. We had a suite with two rooms and we enjoyed the accommodations. The bed was comfortable. Since we had to leave early, we did not take advantage of the complementary breakfast. But as we were leaving, the front desk person went out of her way to make coffee for us. Great service.
Dear Edn , Thank You for being our guest . Your survey is highly appreciated and we are delighted to know that you had a very comfortable stay with us . Our night auditor expresses her deepest gratitude in acknowledging her service . Thank You ! We would love to welcome you back for another amazing stay and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton .
Best Western West Edmonton has always been my choice whenever I visit WEM. The facility is always well maintained. The team is always approachable and helpful. Food choices are great! Accessibility to significant places such as restaurants and malls is the best part.
Dear Sean France , Thank You for being our guest . Its great to know that we are your first choice of stay and you thoroughly enjoy our service in all categories . What more could we ask for ! We would love to welcome you back for another fabulous stay and to serve you the very best . A BIG THANK YOU ! from our entire team ! Sincerely , A.S Guest Services , Best Western Plus , West Edmonton
The front desk staff were incredibly friendly, the room was great…newly renovated, clean and welcoming! Breakfast was nice, waffles with berries and cream is always a treat! Definitely recommend if you're in need of a place to stay on the west end. Appreciated the ev charger in the parking lot too! Not always easy to find that.
Dear Kaylae , Thank You for being our guest . Our staff is thrilled to know that you had a great stay with us and thoroughly enjoyed our friendly service , breakfast , cleanliness and ev charger facility . Thank You ! We would love to welcome you back for another great stay and to serve you the very best in all categories of our service . Thanks again ! A.S Guest Services Best Western Plus , West Edmonton
Great staff at the front desk and breakfast area. Clean and renovated rooms. Breakfast was great with berries and whipped cream for waffles. Pool was very cold and towels were not there. Would be good to have an employee monitor this area for cleanliness. Gym was amazing!
Dear Frivard , Thank You for being our guest . Your survey is highly appreciated and we are delighted to know that you loved our customer service , cleanliness , breakfast and the gym . Thank You ! As for the pool , our apologies for the inconvenience you had . The temperature is as per pool standards . However , at times with change of water it takes sometime to come up to the required temperature . Also , we shall ensure that towels are timely replenished . We look forward to welcome you back for another amazing stay and to serve you the best in all categories of our service . Thanks again ! A.S Guest Services, Best Western Plus , West Edmonton .
This is second time staying at this hotel and it's always a pleasure! Good breakfast, very clean amenities comfy beds and great customer service! Thank you for having us! We will definitely come back!
Dear Christina , Thank You for being our guest . Our staff is delighted to know that you thoroughly enjoyed the stay and loved our rooms , cleanliness , amenities and above all our customer service . Thank You ! We would love to welcome you back for another fabulous stay and to serve you the very best . Thanks again ! A.S Guest Services, Best Western Plus , West Edmonton .
Clean newly remodeled hotel with pool and spa. Rooms very modern. GM not accommodating and does to recognize BW highest level customers. Breakfast was good except staff did not stop a dog in dining area which peed all over the floor (not a service dog) and a violation of Health regulations.
Dear Bill , Thank You for your feedback . Our apologies for the inconvenience you had . We shall certainly address it . However , for timely resolution with any issue during your stay , we kindly request to please inform our front desk staff anytime . We look forward to serve you the best in all categories of our service . Sincerely , A.S Guest Services , Best Western Plus , West Edmonton .
I travelled with my children and dogs. The room and hotel was so clean and updated. Staff were friendly and super helpful at check in and check out. We enjoyed breakfast in the morning and there was a large selection of foods to choose from.
Dear Weinknecht , Thank You for being our guest . Our staff is thrilled to know that you with your kids and pets thoroughly enjoyed the stay in all categories of our service . Thank You ! We would love to welcome you all again for another fabulous experience , serving you the very best . A BIG THANK YOU ! from all of us ! A.S Guest Services , Best Western Plus , West Edmonton
Witnessed what I'm assuming was a manager yelling at a member of staff during my breakfast last week during the holiday. I wasn't originally going to write this review but seeing who I'm assuming was the lady I saw being berated leaving a review stating she was fired left a terrible taste in my mouth. I'm baffled to see how the staff here is treated. If that is what I'm seeing as a guest at the hotel what is happening behind the scenes?! It seemed incredibly humiliating, no worker deserves to be treated like that. The stay was lacklustre, but seeing how sadistic the manager was made me and my partner decide to never stay at a Best Western again.
Dear Sarah , Our apologies for any inconvenience you had . We shall put forward your thoughts to our higher management . We look forward to serve you the best . Sincerely , A.S Guest Services , Best Western Plus , West Edmonton
I Worked for the Best western plus in Edmonton. It was a horrible place to work a horrible experience. I was treated like I was not capable of doing my job by the manager Zeila and the housekeeper manager Irena. I worked 5 days a week and was not givin any breaks . When I asked questions I was ignored. I was only givin 2 days training. I worked hard in the Breakfast area and had great reviews. I would never recommended this place Management belittles and dehumanized their staff. The staff works hard to make everyone happy. HORRIBLE MANAGEMENT.
Dear Abygale, We never had Abygale as an employee with us . Sincerely, Guest Services, Best Western Plus
Terrible customer service for checkin in , breakfast was gross, pool was cold, room was pure joke(imagine not having a sink inside the bathroom/toilet) and you have to go outside as they placed in the middle of the room.They are allowing pets in the hotel, so all night all i could hear is barking.Using carpets in their hallways..filthy stinky with dog's fur everywhere.For 3 days i didn't see a single person cleaning in the hallways with vaccum or anything.Pathetic experience
Dear Stiliyan, Thank You for your feedback . Our apologies for any inconvenience you had . However , for timely resolution , we kindly request to please inform our staff any time . We look forward to serve you the best . Sincerely , A.S Guest Services , Best Western Plus .
This hotel was amazing!! The rooms, the breakfast, the cleanliness, the pool, the fitness area were all new and well designed. The staff was awesome. We actually thought the hotel was newly built however was told it was redone from top to bottom. The price was fantastic. Location is close to amenities and West Edmonton Mall. Would absolutely stay here again!!
Dear Mona , Thank You for being our guest . Your review is highly appreciated ! and we are delighted to know that you loved every aspect of our newly renovated hotel . Thank You ! We would love to welcome you back for another fabulous stay and to serve you the very best . Thank You So Much ! A.S Guest Services , Best Western Plus , West Edmonton
My family loved the clean room and microwave and fridge in the room. Their breakfast in the morning had a lot of choices! Hot, cold, yogurt & waffle machines. The pool was a bit too cold for our liking but the hot tub made up for that! We were on the main floor close to the entrance and bathrooms so it was a bit noisy at times.
Dear jkblaese, Thank You for being our guest . We are delighted to know that you and your family loved the room , cleanliness, breakfast and the hot tub . Thank You ! At times when full house it does tend to get busy . We appreciate your patience with it . The pool temperature is as per pool standards . However we shall address it. We look forward to welcome you back for another pleasant stay and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus West Edmonton
Nice Location away from traffic yet close to main road to access attractions and shopping area (West Edmonton Mall) . The breakfast selection was great- hot choices- nice to finally have after the past few years of bagged breakfast. Clean rooms- nice to see laminate flooring instead of carpets. Cant really complain about much- it was a great stay.
Dear Sue , Thank You for being our guest . Your survey is highly appreciated and its great to know that you enjoyed the stay in every aspect . Thank You ! We would love to welcome you back for another amazing stay and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus , West dmonton
We are very grateful to the Best Western Plus West Ed hotel for being so kind and helpful. We stayed at the hotel for a soccer tournament and the were very responsive to our arising needs. The large pool and hot tub were a gift for our players who needed to tend to aching muscles and relax after playing hard all day. Thank you!
Dear Grand Tour , Thank You for being our guest. Its great to know that your entire team enjoyed the stay with us in all aspect of our service . Thank You ! Our staff is thrilled and we look forward to welcome you back for another amazing stay and to serve you the very best . A BIG THANK YOU ! from all of us ! A.S Guest Services Best Western Plus , West Edmonton
Fast, friendly service from everyone. The included breakfast was excellent, and rooms were clean. I made use of the available EV charger, it was funtional and available. We enjoyed our stay and will stay again!
Dear Valued Guest , Thank You for staying with us . An absolute delight to know that you had a fabulous stay in every aspect of our service and found great value in it . Thank You ! We would love to welcome you back for another amazing stay and to serve you the very best . Thanks again ! A.S Guest Services, Best Western Plus , West Edmonton
The staff at this property truly care about their guests. The breakfast was amazing, particularly the yogurt bar. The hot tub was warm and relaxing. Nearby there are fast food restaurants and convenience stores in walking distance.
Dear Woodle, Thank You for being our guest . Your five star rating is highly appreciated and we are delighted to know that you had a great stay in all categories of our service . Our staff is thrilled and would love to welcome you back for another fabulous stay and to serve you the very best . Thank You So Much ! A.S Guest Services Best Western Plus , West Edmonton .
Thoroughly enjoyed our stay at BW. Rooms were clean and comfy. Breakfast was tasty and offered a good variety. Fitness center is limited in machines, but provides sufficient equipment to get in a decent workout. Hotel was very busy during out stay; the staff did an excellent job .
Dear Ann , Thank You for being our guest . Your survey score of 5 on 5 ! on almost all categories is highly appreciated ! and we are delighted to know that you thoroughly enjoyed the stay and loved every aspect of our hotel from rooms , to cleanliness to breakfast to gym , the service of our staff and that our hotel would be your go-to inn in Edmonton . What more could we ask as this is what we aim for . Thank You ! With such beautiful comments we understand that the over all score of 1 stands for being number 1 hotel in all goodness of our service . We would love to welcome you back for another fabulous stay and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton
We landed at this hotel after spending by a night at the Thriftlodge (aka Bates Motel- see my review). Upon arrival at around 9 AM, I asked if Juvi at the front could take our bags and if we could have breakfast- even if I have to pay. I explained the situation at our last hotel and hoped for the best. Juvi & the lady with the red scarf (sorry, couldn't remember your name) went above and beyond to help us. Not only did we get our breakfast, but it was amazing. Lots of variety, fresh, tasty, perfect. Also, they took our bags. No need for a bag tag because they took care of it all, and even grabbed them for us when we were ready to check in, without having to take our name (Juvi remembered us!!). Our stay was great. The hotel is beautiful, spacious, everything works, they even had a spare comb and band-aids for us at the front when we needed some. At breakfast, there were two lovely ladies, and they made our experience so amazing. Laurie/Lori (spelling?) even noticed how much my son loved one of the pasties and she gave him a goodie bag of them to take with him. We were absolutely delighted throughout our stay. I will definitely stay here again and would highly recommend for anyone. P.s. I'm a bodybuilder and the gym was so well equipped that I didn't need to head to another gym. Bonus!!
Dear Globe Trttr , Thank You for being our guest . It is rewarding to be rated with five stars with such gracious words of appreciation ! Thank You ! We are delighted to know that you loved every aspect of our newly renovated hotel specially the Gym meeting all your requirements as a body builder . Also , your kind appreciation has brought a big smile to our breakfast staff Wida and Lori and Front desk staff Juvi . Also our staff lady with red scarf express her gratitude in acknowledging her service . Thank You ! We would love to welcome you back for another amazing stay and to serve you the very best in all categories of our service . A BIG THANK YOU ! from all of us ! A.S Guest Services , Best Western Plus , West Edmonton
Pool is beyond freezing. Not enjoyable. Many front desk staff rude. Paint peeling in bathroom, mold on ceiling....need I say more? Accused of scamming hotel by wanting to switch rooms, as though we would stay in the terrible room we complained about.
Dear Valued Guest , Thank You for your feedback . Our apologies for all the inconvenience you had . The room issue was fixed after you informed us and for the timely resolution we did give you another room . Also , our apologies with regards to pool temperature . We have got it fixed . We truly understand the inconvenience of room move but it is one of the fastest way to timely resolve it for the comfort of our guests . Also , there seems to be a serious misunderstanding with regards to the communication as all our staff is well trained to deliver superior customer service and to resolve the issue . However , we shall certainly address it and implement measures as required . We look forward to serve you the best . Sincerely , Guest Services Best Western Plus , West Edmonton
Hotel booking was not my choice, but I was pleasantly surprised by the spacious, clean rooms with colorful artwork. The rooms have their own vibe, depending on the artwork. Also a great choice for proximity to West Ed mall.
Dear Valued Guest , Thank You for staying with us . Its great to know that you were pleasantly surprised and loved every aspect of our hotel . Thank You ! We would love to welcome you back for another fabulous stay and to serve you the very best in all categories of our service . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton
The rooms are big and clean, all of the staff was very helpful. We had 4 guests and were only given 2 towels but a quick call to the front desk and that was rectified. The complimentary Breakfast was above our expectations and really added to the value.
Dear Ronni lee , Thank You for being our guest . Your five star rating is highly appreciated and we are delighted to know that you had a great stay with us in all categories of our service . Thank You ! We would love to welcome you back for another fabulous stay and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton
We were never disappointed at any hotel like this time. Everything was disappointing. Pool area was very cold. Pool water was freezing. Room temperature was unstable. Sink water was freezing in the room. Food for breakfast was not good at all. Room service was so bad, only rearranged the bed and didnt even bother sweeping the floor. Never going back there.
Dear Ahmed Amer , Thank You for your feedback . Our apologies for all the inconvenience you had . We shall certainly address all . However , for timely resolution , we kindly request to please inform our staff . We look forward to welcome you back to serve you the best in all categories of our service . Sincerely , Guest Services
There are plenty of hotel group operating on the lane; choose the other options even if you are BW prestige member avoid this place. Worst customer experience especially, something really not expected from BW
Dear Gautam Goglani , Thank you for your feedback . Our apologies for any inconvenience you had . We are mostly complimented for our customer service . However, we understand that each guest is unique and there is always a room for improvement to understand the sensitivity of our valued guest . We shall certainly address it . We look forward to welcome you back to serve you the best in all categories of our service . Sincerely , A.S Guest Services , Best Western Plus , West Edmonton .
Billing accuracy. They overcharged me because they didn't pay attention to the confirmation. Then told me I was wrong but have emails..... Crowded eating area. Pool was freezing and they tried making up for it with heating the place up which just made it uncomfortable being in the area. Doors are paper thin and you hear everything in your hallway.
Dear Jeffbenard , Thank You for your feedback . Our sincere apologies for all the inconvenience you had . As for the billing error , we have corrected it and the overcharge has been refunded back to you . Please check your email . At times when full house , it calls for a little more patience with breakfast and pool . We have fixed the pool temperature as required . However , for timely resolution with any issue , please inform our staff and we would take every effort to the best of your satisfaction . Our apologies again and we look forward to welcome you back for a very pleasant stay and to serve you the very best in all categories of our service . Sincerely , A.S Guest Services, Best Western Plus , West Edmonton
The hotel was clean The staff were helpful and knowledgeable I found not enough staff on to help with busy peak hours My room did get missed when I had my make up my room sign on the door Turned on my heater to drown the noise of other guests making noise at night
Dear Janeen , Thank You for being our guest . Our apologies for all the inconvenience you had . We shall address it . At times when full house , it tends to be a little challenging to balance all . However , for timely resolution , we kindly request to please inform our staff anytime and we would take every effort to the best of your satisfaction . We appreciate your patience and look forward to welcome you back to serve you the very best in all categories of our service . Thank You , A.S Guest Services , Best Western Plus , West Edmonton
The evening Front staff was not very friendly. Our specific room we previously reserved was not available, with no explanation or apology on why we got a different room. The morning check out staff was apologetic .
Dear Chuck , Thank You for being our guest . We appreciate your feedback and our sincere apologies for the inconvenience you had . The room numbers are assigned on the date of arrival and are not guaranteed . At times due to some unforeseen circumstances or some maintenance issue we are unable to honor the request . However , we shall address to our staff for a more clear and amiable communication . We look forward to welcome you back for a very pleasant stay and to serve you the best in all categories of our service . Thank You , A.S Guest Services , Best Western Plus , West Edmonton
My wife and I stayed for the weekend. We booked a suit. Our room on the 4th floor pleased us. First and foremost. No carpet! Good furniture and clean. Huge king-sized bed was very comfortable. The bathroom also very nice, replete with a large walk-in shower. The living area, behind the bedroom and window, was quite dark and gloomy. Nice fridge and burner, cupboards bereft of anything at all, to cook, or eat with. Just one elevator, and a slow one at that. The pool area, also top notch, clean, no mold. However, the pool being recently worked on, now contained very cold water, that stayed cold during our stay. Has a real deep end at around 5 feet. Some families disappointed that no prior warning was given, their kids now shivering in the glacial pool. The hot tub, however, lived up to it's name. The, not free, but included breakfast was, I'd say, a notch above the usual fare. spotlessly clean and managed and, topped up by a very nice, dedicated hotel employee. Sausage, eggs, spuds, ..... normal hotel fare. Good waffle maker, real cream and all the good breakfast accoutrement's. Excellent coffee too. Keurig in the room, with 4 pods. As per usual weekend activities, quite a few kids, at least one hockey team, everyone on their best behavior, never heard a peep in our room. No bar or restaurant, however the adjacent hotel, a few icy steps away, had both, and not too bad either. The WEM is but a $8.00 ride away. As said, we much liked our, I think, recently renovated room, ESPECIALY! no carpet. Every employee was courteous, polite and knowledgeable. Always a good thing. Yes! we would stay again. Thanks BW.
Dear L.J. R , Thank You for staying with us . Your survey and detailed review is highly appreciated ! and we are delighted by your appreciation of of our newly renovated rooms , breakfast and the service of all our staff . Our apologies with regards to pool temperature . It was newly renovated and the water was in the process of warming up to the required temperature . Its all good now . We would love to welcome you back for another amazing stay and to serve you the very best in all categories of our service . A BIG THANK YOU ! from all of us ! A.S Guest Services , Best Western Plus , West Edmonton
Excellent place to stay, the price was right as we are members usually try to stay at best westerns because of service and cleanliness the breakfast is always good I recommend a stay at this hotel we were very pleased
Dear Valerie , Thank You for being our guest . We are delighted to know that you had a great stay to the best of your satisfaction . We would love to welcome you back for another fabulous stay and to serve you the very best in all categories of our service . Thank You So Much ! A.S Guest Services , Best Western Plus , West Edmonton
hot soup and freash water when you check in. The front desk staff have ungraded the locks and elevator key card access. I find less traffic noise on elevator. The breakfast menua and after work soup changes everyday
Dear Valued Guest , Thank you for being our guest . We highly appreciate your five star rating and are delighted to know that you loved out welcome hot soup at check in and breakfast and also our elevator key access . Thank You ! We look forward to welcome you back for another pleasant stay and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton .
Very clean and modern. Great lobby. Exercise facility is exceptional for a hotel. Breakfast was great. My daughter still raves about the hotel stay, likely because we had quality time together but that was facilitated by the hotel!
Dear Mark , Thank You for staying with us . How wonderful is to know that you and your daughter loved every aspect of our newly renovated hotel ! as this is what we aim for ! Our staff is delighted and we would love to welcome you and your daughter back for another great stay and to serve you the very best in all categories of our service . A BIG THANK YOU ! from all of us ! Sincerely, A.S Guest Services , Best Western Plus , West Edmonton .
Well parking lot was stuffed no where to plug in and at - 33 to -40 ya need it. Rooms were clean but so noisy we ended up leaving. When I told the night lady she shrugged at me and said well we have your card on file. Never said sorry or offered to ask them to keep it down so we could stay or another room was pissed. She has it looked like long dark hair
Dear Jovita , Our apologies for all the inconvenience you had . We shall address it . We look forward to serve you the best in all categories of our service . Thank You .
We were surprised by a room upgrade so we stayed in a king suite and it was perfect in every way! Enjoyed our stay so much loved our room and there was lots of movie channels which you don't usually get at other hotels.
Dear Valued Guest , Thank You for staying with us . An absolute delight to know that you had a lovely stay and the room and the TV met all your needs . Thank You ! Your five star rating is highly appreciated ! and we would love to welcome you back for another fabulous stay and to serve you the very best in all categories of our service . Thanks again ! A.S , Guest Services , Best Western Plus West Edmonton .
Beautifully clean, upgraded rooms, friendly staff, wonderful breakfast options, attentive front desk personell...it was a very enjoyable stay! Had not stayed at this hotel for quite a while, but glad I made the choice to...completely happy with everything!!
Dear Valued Guest , Thank You for being our guest . How amazingly wonderful is it to be rated with 10 stars ! Our staff is thrilled and at the same time humbled by your gracious appreciation . We would love to welcome you back for another fabulous stay and to serve you the very best in all categories of our service . Thank You So Much ! A.S Guest Services , Best Western Plus , West Edmonton
Comfortable beds with basic amenities and caring staff. Any issues were with other guests not maintaining proper cover protocols. Not sure why people feel invincible... Anyway, the hotel is quiet and you get a good nights sleep.
Dear Valued Guest , We truly appreciate your feedback and are delighted to know that you had a very comfortable stay with us . We look forward to welcome you back to serve you the very best in all categories of our service . Thank You , A.S Guest Services , Best Western Plus , West Edmonton
staffs are friendly, help resolving problem right away. very knowledgeable about the city and provide info on where to go. Lobby is vacuum and mob every morning. Hotel is 5 mins drive from West Edmonton Mall and 20 mins to downtown. me and my family have a wonderful stay and will be back again.
Dear Mekyle , Thank You for the five star rating and amazing review . We are delighted to know that you had a wonderful stay with us . We would love to welcome you and your family back for another fabulous stay and to serve you the very best in all categories of our service . Thank You So Much ! A.S , Guest Services , Best Western Plus , West Edmonton
The staff was friendly and helpful, breakfast was excellent, I enjoyed making my own waffle and the pool and hot tub were a great way to end the day, the parking lot was spacious and the hotel was located close to shopping and restaurants. Thank you to the young Man at the front who helped us figure out the TV. The only thing I would change would be the art work in the rooms, not a fan of abstract art. Over all I give the hotel a 9 out of 10 and plan to stay again in the New Year with my sisters, we had so much fun.
Dear J Wood , Thank You for staying with us . We are delighted to know that our hotel met all your requirements in the most pleasant manner and you had a very enjoyable stay . Thank You ! We shall forward your view with regards to abstract art . We look forward for your next visit and would love to welcome you and your sisters back to celebrate New Year with us . Thanks again ! A.S , Guest Services , Best Western Plus , West Edmonton
Newly remodeled Hotel with excellent Hot Breakfast. Rooms are updated and clean. Only concern is that there is only 1 elevator and it is slow. Staff was friendly and welcoming. Would definitely stay here again.
Dear Bill , Thank You for being our guest . Its great to know that you loved our newly renovated hotel in every aspect . We are looking forward to upgrading more in coming months . As for the elevator, currently we have one but we shall certainly address it . Our staff constantly aims in delivering the very best with genuine care and its very encouraging to know that you found our service Fantastic ! Thank You ! We would love to welcome you back for another fabulous stay and to serve you excellence in in all categories of our service Thanks again ! A.S , Guest Services , Best Western Plus , West Edmonton
Everything about this hotel passed with flying colours- friendly, accommodating staff, great breakfast, comfy beds, clean and quiet. We liked that there was no carpet in the room. Location was close to everything we needed.
Dear Dianne , Thank You for the amazing review . Its great to know that our hotel met all your requirements in the most pleasant manner . However , its a bit confusing that despite your great review you rated us 1 on 5 ! If there is anything that requires improvement , please let us know and we would take every effort towards it. We look forward for your next visit to serve you the very best in all categories of our service . Thank You ! A.S Guest Services , Best Western Plus , West Edmonton .
The rooms have non carpet floor, so nice and clean, great idea. The rooms are very bright if you choose to have the many lights on. The decor is so modern and refreshing. The lobby and breakfast area has been remodelled wonderfully. Great stay.
Dear Shapey00 , Thank You for being our guest . Your 5 Star rating is highly appreciated ! and we are delighted to know that you loved every aspect of our newly renovated hotel . Thank You ! We would love to welcome you back for another amazing stay and to serve you the very best . Thanks again ! A.S Guest Services , Best Western Plus West Edmonton
Best and only hotel we stay at when in Edmonton. Excellent staff. Very clean. Friendly. Great gym and pool. Rooms very updated and clean and when you are away from home this is the only place to be at. They try their best to make you feel good and relaxed. 10 out of 10
Dear Brad E , Thank You for staying with us . Our deepest gratitude for such beautiful words of appreciation ! Its great to know that our hotel and the service of our staff makes you feel at home and you find it as #1 hotel in Edmonton ! We look forward for your next visit to serve you the very best again . Thank You So Much ! A.S Guest Services , Best Western Plus , West Edmonton .
AGAIN Best Western's central booking did NOT relay our need for a handicapped room and gave the hotel the wrong contact info. The hotel staff did find us a room that we could have a wheelchair but the beds were too high for a handicapped person. The Heartland Hotel in Lamont, AB has a much better designed bathroom for the handicapped.
Dear Valued Guest , We kindly request to know as to which reservation does your comment refer to . If you stayed at our location , Please let us know the name and date of your reservation so that we may address it accordingly . Thank You , Sincerely , Guest Services , Best Western Plus , West Edmonton
I work at various place. I do a lot in Edmonton. And the people at this hotel are amazing. Especially the front desk staff. Amazing. The lady that works graveyard shift always above and beyond and last few trips the guy around 4-7 pm when I check in just amazing. Always says hello mr erskine which makes me feel great. I'm usually not down in morning as I work graveyard shifts too but on days I check out the morning lady very good too.
Dear Brad Erskine , Thank You for being our guest . How wonderful it is to be scored 5on 5 ! with such beautiful comments ! Thank You ! It is very encouraging to know that our service made you feel as the best hotel in Edmonton ! Our staff is thrilled by your appreciation and we look forward for your next visit to serve you the very best again . THANK YOU SO MUCH ! A.S , Guest Services , Best Western Plus , West Edmonton .
Visiting my kids and grandbaby and found this hotel very nice to stay in! Enjoyed the breakfasts and it was close to anywhere we went. My kids always picked my boyfriend and I up and they never had a problem finding it. Also a bonus was the laundry facilities which price was reasonable!
Dear Julie , Thank You for being our guest . We are delighted to know that our hotel suited to all your needs as your first time in Edmonton . Thank You ! We would love to welcome you back for another amazing stay and to serve you the very best in all categories of our service . Thanks again ! A.S Guest Services , Best Western Plus , West Edmonton .
Very nice hotel, although the pool could be updated. But still very nice, with friendly staff and so close to the West Edmonton Mall. If you're like us and big city driving makes you nervous then this is the place to stay.
Dear Michaela , Thank You for being our guest . We are delighted to know that you loved our location and service . We are looking forward to renovating our pool soon . We look forward for your next visit for another amazing stay and to serve you the very best . Thanks again ! A.S , Guest Services , Best Western Plus , West Edmonton .
I am not sure why this hotel only have a 2 star rating. It is an amazing hotel! Clean, amazing breakfast, Pool and fitness area. If going to the west Edmonton area? Stay at this hotel. Excellent value for your money
Dear Dahlia , Thank You for staying with us . Nothing pleases us more than a happy guest and your five star rating and beautiful review reassures us of being on the right track . We highly appreciate it and look forward for your next visit to serve you the very best in all categories of our service . Thank You So Much ! A.S , Guest Services , Best Western Plus , West Edmonton
Everything was fine, except the hot tub, which was unusable due to the gasses it was giving off. The pool/hot tub and breakfast are very important to us, and we could not use the hot tub, and there was no prior notice of this or compensation.
Dear Martinac, Thank You for being our guest . Your survey is truly appreciated . Thank You ! Our apologies with regards to the hot tub . We shall address it . However , for timely resolution we kindly request to please inform our staff . We appreciate your feedback and look forward to serve you the very best in all categories of our service . Thank You .
Hotel has been renovated in the last year. Clean and updated...Breakfast was good. Location is fantastic. Close to the West Edmonton Mall and family restaurants. All staff were friendly and helpful. and you just can't beat the value.
Dear Sevans , Thank You for staying with us . Your five star rating is very encouraging and we are delighted to know that you loved our hotel in all aspects . We would love to welcome you back to serve you the very best again . Thank You So Much ! A.S , Guest Services
The hotel was good but was a considerable distance from the airport with no shuttle service. There was a complimentary breakfast served every morning and the rooms were spacious for one person. The pool was cold and so was the jacuzzi but that might have been due to a maintainance issue. The hotel is dog friendly and families are welcome to stay as well with their little screaming brats who ran up and oown the hallways early in the morning or late at night.
Dear Leslie , Thank You for being our guest . Your survey is truly appreciated . Thank You ! We are delighted to know that you loved our newly renovated rooms and be scored 5 on 5! on rooms and cleanliness . Sorry about the temperature of pool . We have got it fixed . As for the noisy kids , we shall certainly insist more on silence . Also for timely resolution please inform our staff any time and we would take every effort to the best of your satisfaction . We look forward to serve you the very best in all categories of our service . Thanks again ! A.S Guest Services , Best Western Plus West Edmonton .
Had some medical appointments in Edmonton and needed a trusty hotel. Based on experience, we chose the Best Western Plus in Edmonton. Good location, good room and a free breakfast for a reasonable amount. What else do you need?
Dear Hugh , Thank You for being our guest . Your survey score and review is highly appreciated and has delighted us all ! Thank You ! Also , we are now serving hot continental breakfast with lots to choose from and assure you that you would love it . We look forward for your next visit to serve you the very best in all categories of our service . Thanks again ! A.S , Guest Services , Best Western Plus West Edmonton .
The room was very nice and staff were great much nicer then when it was the holiday inn they have done lots of upgrades and it shows the location is good if you want to be close to west Edmonton mall and the 16 heading west
Dear Gilbert , Thank You for being our guest . We are delighted to be scored 5 on 5 ! and also to know that our hotel met all your requirements . Thank You ! Staff is thrilled and we would love to welcome you back for another amazing stay and to serve you the very best . Just to add on , we are now serving hot continental breakfast with lot of choices . We are sure you would love it more . Looking forward for your next visit . Thanks again ! A.S , Guest Services , Best Western Plus West Edmonton
Front desk and check-in were great. Rooms are spacious. Beds are comfortable. Cleaning can be questionable as found disgusting brown smudge on bathroom door handle and hair clinging to bathroom door near hook. The rooms themselves, not so great. Because there is no carpet, you can hear every footstep from the room above. Even the rolling of the desk chair can be heard. And, if an item is dropped on the floor above, you can hear that, too. Having a room next to breakfast room is not appealing because every drawer and fridge closing can be heard through the wall. Paper thin walls, doors, and floors means not a lot of sleep. Front Office Manager contacted me once and indicated would respond immediately. Haven't heard back in 3 weeks.
Thank you for your review and please accept my apologies. However, I require some more information concerning your previous stay in question. Please contact me at your earliest convenience at [email protected] Regards, Kaitlyn Wood Front Office Manager Best Western Plus West Edmonton
This hotel is one of my favorites. We could not find a place big enough to fit 6 without getting an extra room. Also it was pet friendly which we needed. Front desk service was awesome and the woman working the night shift there was the best ever. Very Helpful, fast and kind.
Dear Jacijacob , Thank You for being our guest . How wonderful it is to be scored 5 on 5 ! with such beautiful comments ! We are delighted to know that the room met your requirements and our night Auditor Avnita expresses her deepest gratitude in acknowledging her service . Thank You ! We would love to welcome you back for another amazing stay and to serve you the very best in all categories of our service . Thank You So Much ! A.S Guest Services , Best Western Plus , West Edmonton
I would recommend this hotel . The staff are very friendly and helpful. The rooms were very clean and they were very spacious. My only complaint is about the "bagged" breakfast but that is my major complaint about anywhere I stay. I have had the breakfasts at Best Western in the past and they are very good so hopefully they will come back soon.
Dear Murry Diggins , Thank You for being our guest . We truly appreciate you survey and are delighted to know that you loved our newly renovated hotel and our customer service . Thank You ! Our apologies with regards to bagged breakfast . This is as per the guidelines due to restrictions . We agree that nothing compares to the hot continental breakfast and now with the restrictions been lifted in Alberta we are more than eager to start our hot continental breakfast with lot of choices . We are sure you would love it . The patience and understanding of our guests during these times has been of great support to us and is highly appreciated . Thank You ! We look forward for your next visit to serve you the very best and this time to win you on breakfast too! Thanks again !
Overall this is a nice hotel to stay although the bathrooms are small and the pool needs updating. They included breakfast it's not very good however once a Buffet opens again it should hopefully get better.
Dear Darren , Thank You for being our guest and we truly appreciate your survey . Our hotel is newly renovated in all aspects . Its all as per BW Standards . However , if you go for our Suites , they are bigger and have more space in comparison to our regular room . Pool and Breakfast were running as per the guidelines due to restrictions , However, with restrictions been lifted in Alberta we are more than eager to start our hot continental breakfast with lot of choices . We are sure you would love it . Also , our guests can enjoy the pool and hot tub freely as they did before restrictions . The times with restrictions were challenging but the patience and understanding of our guests has been of great support to us and is highly appreciated . Thank You ! We look forward for your next visit for a very pleasant stay and to serve you the very best in all categories of our service . Thanks again !
the motel have a plesant and friendly staff. The rooms and overall facility are kept nice and clean. My wife loves the art work and decore in the rooms as well as in the halls and entry ways. If we were not very happy we would not be back but have stayed here evey time we are in Edmonton.
Dear jmalden , Thank You for staying with us . Our hotel is newly renovated in all aspects to serve the very best . Its an absolute delight to know that you loved our cleanliness , art work and decorations . Our staff is thrilled and we would love to welcome you back for another amazing stay and to serve you the very best. Thank You So Much ! A.S Guest Services , Best Western Plus , West Edmonton
The hotels is very confortable and welcoming. Recently have been renovated. The pool was great and the breakfast was really good. The room was spacious and super comfy. The room has everything that you need. The staff was so friendly and polite.
Dear Melkis , Thank You for being our guest . How wonderful it is to know that your stay with us was 'Just Perfect' ! That what we always aim for . Your 5 star rating and beautiful comments is highly appreciated and has delighted us all ! We would love to welcome you back for another amazing stay and to serve you the very best . Thank You So Much ! A.S , Guest Services , Best western Plus , West Edmonton .
Great check in experience, good sized rooms, but so so choice of art in the rooms. I really appreciate that the floors were not carpet, and were kept clean. Overall a very good experience and great value for the money.
Dear Randy , Thank You for being our guest . Our property is newly renovated in all aspects and we are delighted to know that you loved it . Your five star rating and beautiful comments is highly appreciated . We would love to welcome you back for another amazing stay and to serve you the very best . Thank You ! A.S Guest Services , Best Western Plus, West Edmonton
This property was clean, staff was friendly, everything in the room was in operating order. Excellent stay! I'm a gold Marriott Rewards member and have stayed in everything from a Best Western, Four Points, Westin, JW Marriott and the Ritz Carleton. This hotel exceeded all my expectations.
Dear Eugene , Thank You for being our guest . We constantly aim to serve the very best regardless of the challenges of the current global situation and its an absolute honour to receive 5 star rating with such a splendid review ! Thank You ! Our staff is thrilled and we would love to welcome you back for another amazing stay and to serve you the very best . Thank You So Much ! A.S Guest Services , Best Western Plus , West Edmonton.
New, clean and great location. Staff were friendly and check in swift. Rooms were clean and carpet free. Very comfortable bed. We enjoyed our stay. Considering the covid restrictions the free breakfast was descent.
Dear Wylieearle , A BIG THANK YOU ! for your five star rating and amazing review . Our hotel is newly renovated in all aspects and we constantly aim to serve the very best regardless of the challenges of current global situation . We would love to welcome you back for another excellent stay in all categories of our service . Thanks again ! A.S , Guest Services , Best Western Plus , West Edmonton .
Easy check in,friendly staff, great location.very quiet.staff were very professional. Loved the room and would come here again and again. Thanks for your hospitality. Lots of great places to eat a great meal.
We stayed in a pet friendly room during our visit. The hotel was definitely the cleanest pet friendly hotel we ever stayed in. It was an added bonus not having carpet in the room. The beds were very comfortable and the room was updated and modern. It can be stressful staying overnight with pets but this hotel made our experience very relaxed. The front desk staff and housekeeping were very friendly. We are 100% going to be back on our next visit to Edmonton. Great location and staff!!!
Dear Rejean , Thank You for being our guest . Its an absolute delight to know that you loved every aspect of our hotel . With an aim to serve the very best our hotel is newly renovated in all areas . Our staff is thrilled by your appreciation and we would love to welcome you back for another amazing stay and to serve you the very best . Thank You So Much ! A.S Guest Services , Best Western Plus , West Edmonton
This was a comfortable place to stay. I liked that the room I had did not have carpeting. It was clean and quiet. I would stay here here again. I was only here for one night. The modified breakfast was perfect to pick up and go. It tasted good and we picked all of the items we wanted on check in. It was a good compromise due to Covid 19. We would stay here again. I hope the pool is open next time.
Dear Marla , Thank You for being our guest . Your survey score and review is highly appreciated ! Thank You ! Our pool and hot tub is open now . We would love to welcome you back for another amazing stay and to serve you the very best in all categories of our service. Thank You So Much !
We were so impressed by this hotel! The hotel appeared new and was very clean. Staff were kind, professional, and friendly. Incredible value, good location, included breakfast and even offered soup in the late afternoon, looking forward to our next stay! The only issue at all was that the internet connection in our room was slow, but will definitely be staying here again.
Dear Samicat , Thank You for being our guest . Our staff is thrilled by your survey score of 5 on 5 ! with such beautiful comments ! Our apologies with regards to internet . We are working towards it to avoid it in future . We look forward to welcoming you back for another amazing stay and to serve you the very best in all categories of our service . Thank You So Much ! A.S , Guest Services , Best Western Plus , West Edmonton .
Don't even bother staying here. The front desk girl Victoria is beyond rude. Would not accept my credit card reservation, would not allow me to speak with a manager or supervisor.. & then was going to charge my card for 2 nights stay without allowing my daughter to stay. Way better hotels to stay at then thus one! Where at least you will be treated with respect.
We appreciate you sharing your thoughts here. However, I do want to use this opportunity to clarify a few things. You said in your review that we wouldn't accept your credit card reservation, after investigating this further Visa debit cards are not a valid form of credit card - online and virtually they are a credit card, however physically it is a debit card. I would like to apologize for any miscommunication that may have happened, as this is not up to our standards of service, and we will use this situation as an example of where our team needs to be better. Sincerely, Kaitlyn Wood Front Office Manager Best Western Plus West Edmonton [email protected]
The look and feel of the hotel & room completely satisfied me. We booked the pool and it was booked so it was just us in the pool. Breakfast was hug me even though it was a bagged breakfast. The fitness centre had a lot of options. Close to west ed. This is my go to hotel when I travel to Edmonton from now on
Dear Kelly , Thank You for staying with us . We constantly aim to serve the very best with genuine care and our property is newly renovated in all aspects . It is great to know that you loved it . Your survey of 5 on 5 ! and review has delighted us all ! We eagerly look forward for your next visit for a very pleasant stay and to serve you the very best . Thank You So Much ! Sincerely A.S Guest Services , Best Western Plus West Edmonton
Friendly staff and really nice and renovated rooms. Lobby is very open to allow adequate social distancing. The breakfast is great. Your able to pick exactly what you need for breakfast and have it ready for the morning
Dear Raj , Thank You for being our guest . Its great to be scored 5 on 5 ! on all aspects with such beautiful review . We constantly aim to serve the very best and would love to welcome you back for another amazing stay . Your survey and review is highly appreciated . Thank You So Much ! A.S , Guest Services , Best western Plus , West Edmonton .
We enjoy the room with separate living room with pull out couch. My son enjoys having his own been and tv. Nice pool with hot tub. Due to covid they have an express breakfast which included breakfast sandwich, fruit, yogurt and juice.
Dear Jjeffs , Thank You for staying with us . Nothing pleases us more than a happy guest and its great to know that you and your son had a very comfortable and pleasant stay . We would love to welcome you back for another amazing experience and to serve you the very best . Thank You So Much ! A.S , Guest Services Best Western Plus West Edmonton [email protected]
During covid-19 I would expect attention to cleanliness. The door hanger was covered in stick smelly stuff, hot tub and pool was disgusting. Exit door handles were filthy so imagine what I couldn't see.
Dear rrutledge , Thank you for sharing your experience with us . We constantly aim to serve the very best with genuine care and cleanliness is our top most priority . Our property has been newly renovated in all aspects and as seen on other reviews guests have loved it . However , we appreciate the feedback of every guest and thank you for scoring us 5 on 5 ! on our service and also apologise for the inconvenience you had . For timely resolution with regards to any inconvenience during your stay we kindly request to please inform our staff available 24 hours and we would take every effort to resolve it and to make your stay very pleasant . We appreciate your feedback . Thank You ! Thank You !
I've only stayed in their suite rooms, which have been nice. No carpet and a large size fridge. Lighting can be a bit dim in the kitchen and you have to run the hot water for a few minutes before you need it, but other than that it's overall good. The front desk staff have been friendly and helpful. Breakfast during covid still has a number of options to choose from (yogurt, fruit, breakfast sandwich, granola bar, juice). Fitness room is fairly big with lots of options, however can be warm.
Dear Emsky , Thank You for being our guest . Our hotel has been newly renovated in all aspects and its great to know that you loved it . Our staff is delighted by your appreciation of breakfast and their service and we would be addressing your concern with regards to water , gym temprature and the lights in kitchen . Your survey score and review is highly appreciated and we eagerly look forward for your next visit for a very pleasant stay . Thank You So Much ! A.S Guest Services [email protected]
All the best parts; Hot tubes brand new and is open, Pool is massive, Rooms are recently renovated, Everything is clean, To go breakfast is generous, Hotel gym is 24/h and has an amazing selection of equipment, and Evening/ Night staff is amazing. Also, there is a mini freezer and canteen at the front stocked with ice cream bars and the best drinks. It was a challenge to only choose a couple of things.
Dear Amanda , A BIG THANK YOU ! for such an amazing review . Our staff feels rewarded by your words as our constant aim is to serve the very best with genuine care . We are glad to know that you loved our newly renovated hotel in all aspects . Our evening staff /night auditor expresses her deepest gratitude for acknowledging her service . We would love to welcome you back for another amazing experience and to serve you the very best again . Thank You So Much ! A.S Guest Services [email protected]
Stay at Best western The stay at hotel as a single parent of 3 children was like a home away from home with no concerns of house cleaning. The bed was very comfortable and clean. All the pillows made it much more appealing and looked forward to getting to bed.
Dear Seonaabraham , Thank You for being our guest . Its rewarding to be scored 5 on 5 ! with such beautiful comments . Our constant aim is to serve the very best with genuine care and its great to know that you felt it as " home away from home" . Our staff is thrilled and would love to welcome you back for another amazing stay . Thank You So Much ! A.S Guest Services [email protected]
Even with Covid restrictions everything was great. The breakfast was way more than we were expecting and the staff was friendly. There was no issues with check in or check out. We did not use the fitness center or pool but they did look nice.
Dear Heac0ck , Thank You for being our guest . Your survey score of 5 on 5 ! and such beautiful review has delighted us all ! We constantly aim to serve the very best with genuine care and its rewarding to know that you had a great stay in all aspects of our service . Our staff is thrilled and would love to welcome you back for another amazing stay and this time besides our variety of breakfast check our pool , hot tub and fitness center too . We are sure you would love it equally . Thank You So Much ! A.S Guest Services [email protected]
Great Place to stay for any reason, very contemporary furnishings and decor, as well as a fantastic amount of renovations that make it feel like an upscale Hotel, for a fraction of what you would expect.
Dear Willis , Thank You for being our guest . Its rewarding to know that you loved every aspect of our new renovations . We constantly aim to serve the very best with genuine care . Your beautiful review and survey score of 5 on 5 ! is highly appreciated and very encouraging to all our staff . We would love to welcome you back for another amazing stay . Thank You So Much ! A.S Guest Services
Great location, newly renovated inside and outside, beautiful accommodations, excellent staff, and extra care and attention to cleanliness and safety. This was a great place to stay while taking my course, thank you!
Dear Valued Guest , Thank You for staying with us . Nothing pleases us more than a happy guest . Your survey score and such beautiful review assures us of being on the right track . We aim to serve the very best with genuine care in all aspects of our service . Our staff is thrilled by your review and we would love to welcome you back for another amazing stay . Thank You So Much ! A.S Guest Services
Stayed in one of the recently renovated rooms. Very nice, large and modern. Sleek design. Construction is on going so keep that in mind for the days. Good cheap price to stay there now if you don't mind the work happening around the hotel.
Dear Maplewicket , Thank You for being our guest . We are delighted to know that you loved our newly renovated rooms . We aim to serve the best and appreciate your patience with our renos . We would love to welcome you back for a great stay . Thank You ! A.S Guest Services .
Horrible customer service at make shift front desk; attitude from hotel staff; hotel was renovating with drywall dust everywhere; rooms were so filthy I had to buy my own cleaning products to clean the room, including CLR to unclog the shower head to make the shower usable; my son and I wanted to be able to levitate over the carpet; never ever ever again will I stay at this horrible hotel; scared to eat at breakfast nook due to lack of cleanliness of hotel
Dear Momofason, Thank You for your feedback . Our apologies for all the inconvenience you faced . Your experience came as an exception to us as we are usually known for our great customer service as seen on reviews . With an aim to serve the very best our property is in vigorous progress with renovations and upgrades at all levels and we apologise for any inconvenience due to it . Your concern is important to us and if you let us know about your reservation details , name and the date of stay it would help us to look into the matter more effectively . Guest satisfaction is our top priority and we would love to welcome you back for a great stay . Thank You . A.S Guest Services .
Hotel was under construction when I arrived ( it didn't state that when booking) but they gave me a discount for my 1 night stay which was a pleasant surprise. Didn't have any issues with noise and found the room to be clean. The front desk clerk repeatedly apologized for the hotel being under construction. I didn't get breakfast as I left before it was being set up. I would stay again.
Dear Tove , Thank You for your review and rating . Your patience with our renovations is of great support to us . We aspire to serve the very best and look forward for your next visit ,. Thanks again ! A.S Guest Services .
It was amazing service! Thank you we will be back! Welcoming front desk, clean rooms, very kind and friendly breakfast attendant, and respectful housekeeping. Close to West Edmonton Mall and we were able to bill the room for our Water World tickets
Dear Valued Guest , Thank You for your amazing review and ratings . We are delighted to know that you loved our staff and service . We constantly aim to serve the very best and would love to welcome you back for another pleasant experience . Thanks again ! A.S Guest Services .
The place was under construction and I can live with that, no problem. Check in was slow and pain full but not to concerned as they were using a make shift check in desk in the hallway due to construction. What I cant accept was the filthy room, BUGS on the couch in the room and filthy carpet. Not cool !!
Dear S Brewster , Our apologies for all the inconvenience due to renovations. Your review with regards to room being dirty came as an exceptional case as we have had good reviews from our guests despite the ongoing renovations . Our housekeeping team makes sure to keep it clean . However, for timely resolution with regards to any issue during the stay please feel free to inform our staff which is available 24hrs . Our apologies again and we appreciate your feedback . Thank You . A.S Guest Services
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